Quick delivery..... Easy instal..... Works great on my Winnebago Spider Toy Hal
Caveman
11/17/2023
Edward
9/9/2022
Wheels worked great.
Lazer, the sales assistant, was very helpful!
Brian
8/23/2022
I use these on a 2001 Yukon for towing a camping trailer. The fit is so tight it is extremely difficult to install them. I let them warm up in the sun for a while first, that helps a little. Once installed they work as expected. (Taking them off is easy.)
Lance
4/9/2022
Recent install of Invisibrake into 2021 GMC Sierra 1500 Elevation trim level.
Attached photos. Unit is under the driver side back seat. I made a wood mount from plywood. Ram is under the foot restinch to the left of the brake pedal. The cable makes a big loop under the carpet circling back to the brake pedal. This makes a nice neat install with everything out of the way.
John S
6/25/2021
The kickstand serves its purpose but if I had to do it again I would purchase the more heavy duty one with the telescoping feature.
Nicholas
10/24/2020
Great horn. Easy install. Thanks
Tim
9/16/2020
On my older trailer I couldn't find a replacement interior lamp. But, did purchase clearance and an outdoor light. In addition I purchased a spare tire with rim, hard to find sink repair, and some smaller items.
I am very pleased with all these products: price, quality, and service. The proof that I'm pleased with etrailer is that just this week I have made additional purchases. Return customers the crown of a good business.
Steve R.
4/25/2020
Odelia did a GREAT job with helping me as I have never done a electronic break system before... I had NO clue what I was getting myself into. 3 hours after I received the parts the owner picked it up and he had breaks. Mind you I have about 10 to 14 hours into the job. I needed to do it correctly and made sure everything was spotless clean. Every nut was torqued and everything was adjusted to perfection. I run a shop that has 30 to 60 people and I wish Odelia was part of our staff. Odelia was very easy to talk to and very knowledgeable about the product. Please tell Odelia I appreciate on how much she helped a new customer as she was outstanding!!! Parts had GREAT packaging no damage.
Stephen
4/21/2020
So the products are exactly as described - high quality. What I really want to review is the customer service I received from Etrailer.
I'm somewhat of a pessimist and believe service has gone downhill with online ordering for the past two decades. That said, when UPS messed up my delivery, etrailer's customer service picked up the ball and addressed every single issue. Even though this was not their fault, Teresa J helped with getting a new hitch ordered immediately, followed up with phone calls and emails, and made sure everything was taken care of.
I am a life-long customer now. Thanks, Teresa - your customer service is second to none!
Joe
4/21/2020
etrailer contacted me when I ordered a ball that would not work with
my draw bar selection, Great to see Customer Service like this !
Donald
4/20/2020
Thank You very much for the products came in fast and I appreciate it, I have been purchasing on line from you guys for a few years now and have not been ever had a problem. I always recommend you to my friends and family.
Frank
3/19/2020
Great company to do business with. You do not know this until something happens. Our delivery went off into the OZ. They checked up on this and immediately sent another part to replace the missing part. Most companies would not do this. This makes good PR.
Jack
2/27/2020
Very satisfied with my order, fast delivery, very well packed. Haven't had time to use any of my items I received, but all came sooner that I expected. Very satisfied with etrailer service.
Lynn
2/14/2020
Great customer service, very knowledgeable and go out of their way to help!
They also have great DIY product comparison and installation videos.
Anthony
1/31/2020
Excellent company truly cares about the customer and there needs keep up the good work!!
Vincent
1/1/2020
easy website to navigate. Prices are competitive. Great freight policy. shipping packaging are strong and don't break open in transit.
Bruce
12/30/2019
Have ordered several parts from etrailer and they are great to works with,Parts are very reasonable and their service is excellent,Staff is very helpful and friendly, will get your parts promptly, They are excellent to work with.
Executive Auto
12/7/2019
After a careful review of all the flat towing options available for the 2020 Jeep Gladiator I chose the Demco Excalibar II and tab less baseplate. The engineering and build quality are superb and they have a few features that just aren't available on other tow bars - with the limited life time warranty being a huge benefit. The advantages of ordering from etrailer are not only competitive pricing but amazing in-stock inventory. But the biggest advantage they have is the level of expertise available from their "how to" video library and the towing/RVing gurus available by phone. I have yet to be disappointed.
Gerald
12/7/2019
Each time that I have ordered from etrailer they have been very prompt and informative. This order was no different , I highly recommend them.
Arnie
12/6/2019
worst purchase i've made from etrailer. assembly is a nightmare. The 2 dozen bolts ,nuts and washers are made of cheap metal and strip with the slightest torque.
Most holes on frame do not line up and are off center. I would return, but to disassemble with stripped bolt heads and repagage is not an option. Payed for expedited shipping . My loss. Leaving on cross-country road trip in a week and need to find an alternative to this POS. EXTREMELY DISSATISFIED to say the least. Avoid at any cost!
Xavier
10/16/2019
etrailer.com is a very professionally run company. They provide feedback on the status of your purchases and their shipping estimate was spot-on. A great company to buy from.
Dominic
9/12/2019
This is not a product review per se (it's not yet installed etc.). Rather, I am writing about etrailer.com. I received my order promptly and it was well packaged. Furthermore, their site has great DIY installation videos that are very helpful.
Craig
8/20/2019
I build custom trailers. I have been doing so for 50+ years. etrailer has consistently been the second cheapest supplier of axles, springs, hangers, hubs, and etc. that we have been able to locate. When you see the difference in quality that etrailer has you'll be buying the second cheapest too! These guys only offer one kind of quality - the EXCELLENT kind. Of the 8 or so trailers that I have in the road 24/7; 100% of them were made from etrailer components! Highly recommended!
Robert
8/18/2019
Excellent customer service and follow up.
Robert
8/17/2019
Thank you etrailer for doing a great job. I recently ordered items from other online sites that resulted in 2 incorrect orders. Still waiting for a refund on one of them. I will recommend your site to friends.
Kevin M.
8/11/2019
Great web site -easy to find what I needed. Exactly what in was looking for.
Great service - notified when purchase shipped. Arrived as guaranteed and in good condition.
I would definitely recommend this site for future purchases.
Deborah
8/10/2019
As always, a great pleasure to do business with you, Thank you.
Michael
8/9/2019
etrailer.com is one awesome company.
Thank you
Steven Nunes
8/9/2019
This is more of an etrailer review.
I was looking for a replacement of a wraparound taillight for my 1999 Jayco Eagle pop up trailer. From the advice received through your site, I found that not only had that taillight been discontinued, its replacement was discontinued as well and the product I purchased was the best available option.
This alone helped me to end my seemingly endless search for a solution and while I could acquire this cheaper in Canada, I decided to buy through etrailer given they had given me options from past comments and saved me work. I was pleasantly surprised by the ease of ordering and the speed of delivery as I now have both taillight replacements less than a week after ordering - even given a border to cross.
This is excellent and I think pretty rare customer service. I'll be back if I need anything further.
Craig Marshall
8/9/2019
This is the second time I've gotten parts from etrailer. This time was a fender for our boat trailer. The new trailer was far better built thank what it replaced. The construction very impressive.
Having said that about the product I would like to review the entire experience with etrailer. Their website was very user friendly allowing me to locate and order the proper size fender. It shipped within 24 hours and was delivered in perfect condition 48 hours later. I received emails with contact information in case I had any problems..
It was a complete pleasure working with etrailer.com and I highly recommend them to everyone.
Thanks etrailer
Jim M.
8/9/2019
etrailer provided excellent communication on the status of my order . I am very happy with my purchase and the customer service I received!
Mark
8/5/2019
This is definitely Top Notch, five star service all the way. Not only did I call for information and got very concise and intelligent response on the other end , I got also got pleasant and swift problem solving. Then they followed up with an email link for convenience with the correct part number. You'd think they were the concierge at a five-star hotel. If they weren't so far away I'd love to get to know these people. The trailer hitch I ordered looks really well-made I don't think I'll have any problem putting it in.
Frank
7/30/2019
My main point in this review is to say what amazing customer service and help I got over the phone. You rarely get someone that is both nice and knowledgeable about a product online. I highly recommend
Maria
7/30/2019
I have never been disappointed in dealing with you or the products sold. Easy ordering, super quick turnaround and problem free delivery! Be ordering again soon!!
Glenn
7/29/2019
Service is getting hard to find nowadays, but not with trailer.com. They were great in helping me with parts I needed and I’m well pleased with that.
Gary
7/29/2019
Very pleased with the purchase and very pleased with the customer service and professionalism of your company.
Murph
7/28/2019
We just bought a motorhome and decided to flat tow our Jeep Cherokee behind it. I couldn't believe it when my order arrived, less than 24 hours after I ordered it. I have NEVER been disappointed with the service from etrailer.com. This time, over and beyond what I expected. Thank you, etrailer.com.
Betty L.
7/19/2019
This product works as advertised but the best part was the installation video and support information that made it a breeze to put in. This is the 5th purchase from etrailer and I would never go anywhere else for towing equipment.
Richard
7/19/2019
Hitch adapter and bike rack are great, arrived about noon. Great service,only 30 hours for delivery. My sales rep was very knowledgeable and helpful. A pleasure dealing with etrainer!!
Rebecca
7/19/2019
Fantastic and very courteous and professional customer service.
Clive
7/16/2019
Imagine 10 stars above as a rating. I've bought items through this company for several years. While you might find some products for a couple bucks less elsewhere, their prices are always very competitive but more importantly, etrailer actually brings memories of companies of the past that were known for their customer service. But far beyond simply dealing with issues after delivery, they go beyond with assistance before buying. And their instruction videos are fantastic and extremely helpful. That leaves customers informed, supported and the finally able to buy products at fair prices. Simply the best company to buy from. As for this trailer wiring harness, it's the 6th one I've bought for five different vehicles. The etrailer video really helps with installation and the product works perfectly. Now if I could only stop leasing vehicles and then returning them with the wiring harness attached!
Steve
7/13/2019
The hitch is high quality! This is the 4th hitch I have purchased from etrailer. I will always purchase my hitches, wiring and other accessories from etrailer! They have wonderful support. They are on top of their game and they have won my business through their great information and their hard-to-find excellent customer service. I am impressed that they seem to compete well with other companies like [on-line retailer] in their prices, except you never get a call from [that on-line retailer] asking you if everything is okay with your order when something happens. The people at etrailer are the best! A+++ in my book.
Busted Knuckles
7/8/2019
This is a nice, sturdy product. I initially had a fitment issue, but e-mailed etrailer (on a holiday weekend) and got a response and a link to help remedy my problem, which I did without any hiccups. It really speaks of etrailer's customer service when they are willing to help solve my (Joe Internet User's) problem on a weekend. Did I mention, a holiday weekend at that? Most brick and mortars don't offer that kind of support anymore. Anyway... Great product, great company.
Aaron
7/8/2019
Have not used item yet so hard to review. Overall I am highly satisfied with every thing I order from etrailer. com. Products are price competitive and normally arrive as scheduled.
Herbert
6/29/2019
Easy to navigate site, found parts quickly, good order interface, nice shipping box. Very satisfied, recommended.
Glenn
6/28/2019
Customer service was excellent and my order was delivered on time everything is in working condition I would definitely recommend using etrailer ty
Bob
6/28/2019
I have been a customer of etrailer for at least 15 years or more! Not once have I been disappointed!! The few times that I needed help from customer service, I was provided with the best info possible! Everything was presented with such knowledge! This allowed me to finish my project with ease! I will continue to be a customer as the need comes up! Most of the items I have ordered have been either (Camper or towing) oriented!
Robert
6/27/2019
Great product and even better customer service!
Glenn
6/14/2019
Their customer service was great. Handled everything quickly and efficiently and kept me notified the whole time.
Cody
6/7/2019
Yes, I am way super satisfied and will definitely buy from etrailers again!
The service was excellent, the salesperson was extremely knowledgeable and very helpful.
The follow up was impeccable and especially the touch in emailing to say my product had arrived.
Great company to do internet business with.
Dan
6/6/2019
I recently damaged my roadmaster tow bar and was looking at having to buy a new one . However, with the help of etrailer service people they helped be the parts I needed. They shipped three of the four parts ordered on time and fit the way they promised. They had to back order the one part, and are keeping me updated as to when it will ship. Great service from a wonderful company. I will send photos when repair is completed .
Frederick
6/6/2019
Love the customer service
Dean
6/4/2019
I could not have expected such a fantastic experience buying a hitch. installing the hitch was a breeze after viewing the video that etrailer.com posted on its site. I found it amazing that they had a video specific to my make/model vehicle. I had a few questions about my order before I installed it and found the customer service to be as good as all of the ones reported to be the best, such as Zappos.com & LL Bean. I almost found myself wondering what else I might need from etrailer.com because of how great an experience it was. I still cannot believe how easy it was to install the hitch. My expectations were set and met!
Dan
6/4/2019
Product very good. More than I expected. Looks like the heavy duty one on my son's double cab Fontier . Only problem was the holes for the mounting bolts did not line up evenly ,had to use a C clamp to lined them up. Fast delivery. Good price.
R Fog
5/31/2019
Anyone can shine when things go right. Etrailer.com even shines when things go wrong. I did not receive my hitch due to as shipper problem. E trailer immediately as answered my emails and had a replacement hitch to my door faster than I could believe. Great service! Great problem solving!! As always a great job. Thanks so much.
Arthur
5/6/2019
I got my part and it fits perfectly. I could not find this part anywhere but on your website. You all should be proud of your web-site and the way you followup on orders and the help given for installation. I was the Director of Product Development for Hunter Douglas window fashions. It is my observation that if you continue with good pre-order information, good part selection with good followup you will certainly succeed. It is nice to see a company inventing a better way in e-commerce.
Kent
4/13/2019
YOU GUYS ROCK!!!!
Jan
4/12/2019
Superrrrrr easy install and best customer service ever..
Yuli Rodriguez
3/20/2019
These guys rock!!! I've never had a bad experience dealing with etrailer thought the years odering with them, quality products, fair pricing and fast order processing and that means allot to me because I'm a last minute shopper !!!
Keep up the great work!
Mike
3/17/2019
I bought this hitch based on reviews and price. I was pleased upon inspecting the product and instructions. I bought a 5th wheel camper and traveled from North Carolina to New York without a "hitch". My first time towing a 5th wheel and once I got over my jitters, I drove like the trailer wasn't there.
The installation kit was installed by my mechanic. I felt better traveling, knowing it was installed correctly.
This was my first time ordering from you and I have to say, your service and support was an unexpected pleasure. This follow up proves your commitment to excellence. thanks again.
Eric
2/26/2019
Very impressed!! My total cost was 1/2 of what I thought I was going to spend. The extra mile the staff has gone in assistance and information was extraordinary. I am very pleased with everything I got and am in the process of putting everything back on the trailer.
The trailer is a 20ft flatbed w/ a 2ft dove tail, 12k gross. I've had this for 25 yrs and this trailer is used for everything--including 5 moves across the US while in the service.
Thanks for everything, you guys are the best!!!!!
Tell everyone there thanks from me.
Wiliam
2/20/2019
Great bunch of people to work with. So helpful and ready to meet our needs.
Peggy
1/23/2019
I've had this roof rack for one year (2018 Honda Fit). I really love it. I drove literally across the country with my little car and back (over 5000 miles), so much tied on to it, it's what I needed. But equally wonderful is the customer service. I could not figure out how to get it on my car (I'm not a handy person), and the man on the phone talked me through every step and sent screen shots to my cell phone to help. I could not believe the customer service. I love my roof rack. I can't believe anyone would pay top dollar anywhere else when you can get this one, looks awesome, performs perfectly.
Katie
1/17/2019
Item arrived on Christmas eve with $3 deal on ground shipping. Item was secured properly in packaging and undamaged. Completely smooth transaction from start to finish and the etrailer website is completely full of video guides for installation. Nothing more you could possibly ask of the etrailer guys. Thanks for the amazing service.
Letray
12/24/2018
I can not be more satisfied with my experience with etrailer. I'm in the military stationed in Italy, and it can be difficult to get stuff delivered my FPO/APO address. Not only does etrailer deliver to FPO/APO without a hassle, but I received my rack system in less than a week! Because I'm overseas, my credit card was getting flagged; Lisa at customer service cleared it up immediately and got my order shipped the same day. Five stars; etrailer has my highest recommendation.
Brett
12/22/2018
What OUTSTANDING customer service ! Ordered trailer hitch on Monday, received it complete, correct and on time on Thursday. Not the first trailer accessory I purchased from etrailer, and will not be the last.
WOW !
Ken
12/20/2018
Just got a set of TC2533 (looks great), so all I can comment on is the service! About a HALF HOUR after I ordered the set by phone, I got an email from Brenden that "Your order has shipped!" I stand by my immediate email response: "Already? Incredible! Thanks!" Amazing...
Robert
12/4/2018
More than a product review I would like to say this company is awesome.
Outstanding customer service.
Very knowledgeable staff.
Incredible tech support.
Fast service and shipping.
Unbeatable prices.
I can’t express my appreciation enough for this company I would rate them 10 stars if I could.
Mark
11/13/2018
Good afternoon I found your products to be very good quality and I look forward to putting them through the paces considering I work at a training center. Your service reps were very product knowledgeable and answered all of questions and didn't push me toward something I don't want or need. I look forward to working with you guys again in the near future.
Tyreef
10/10/2018
Working on 1982 tandem axle boat trailer replacing all lights to led.
etrailer is the only one I found online that gave the dimensions of their lights & as a plus videos of them. Super store they are on top of everything makes all other competitors look stupid . Thanks for everything because of your attention to detail all the lights & light grommets were a direct fit saving me lots of time not having to retro fit anything. ANCHOR'S UP !!!
Allen
9/22/2018
Fits as stated. But what I’m blown away is .. is how I was treated over the phone.. I think I found the last company that knows about rue service!! A+ people!!
Dwayne
9/1/2018
I’ve arrived at a point where I visit the etrailer website first to obtain detailed information on the products I’m interested in. I then do some comparison shopping to verify Quality, Pricing and Availability.
The pricing is always competitive, but their service levels are extraordinary. The communications are excellent, and the follow-up (during ordering, after ordering, and after delivery) is top notch. I’ve ordered several times now from etrailer, and most the time they have the products in inventory ready for rapid delivery. On the occasions I’ve ordered a non-stocked product, I’ve received the products before the indicated times. An example is three different locking hitch pins all Keyed Alike so (1) key would work for all three locks. Their service levels have kept me as a dedicated returning customer.
Thanks for all you do.
Mark
8/8/2018
etrailer is one of the clearest, best-designed websites I have seen for any product. There are so many trailer hitches and bike racks on the market, and etrailers' ratings and search feature enabled me to home in on exactly the ones to buy. They shipped their product immediately, and kept me informed about its delivery. I installed the hitch this morning, put the rack on it, and I am ready for vacation. I have never had a better online buying experience.
Chris
8/3/2018
Prompt delivery, notification and customer service. I'll buy from them again!
Vinson
7/23/2018
My first order was a very good experience. Product was reasonably priced and shipping was fast. I would definitely recommend this company !
Lee
7/23/2018
Excellent service !!!
Gary
7/23/2018
Just as described and fit perfect. Great correspondence regarding shipping along with fast shipping.
Greg
7/23/2018
The item was as advertised. The service was above average. I will return to this store anytime.
Jeff
7/23/2018
I was initially concerned about finding the right parts as the trailer was fairly old. etrailer had just what I needed. The website is so elegant. I was able to find the right parts quickly and with comparative options to make a final selection. The how-to videos are great. This made installation a little more comfortable. Especially when you do not perform this type of work every day. The parts were of high quality and are working as expected. I highly recommend etrailer for any of your trailer needs.
Mitch
7/23/2018
Exact Fit....Thank you Etrailer customer service!
John
7/23/2018
My experience with etrailer.com was excellent. The customer service I received was excellent. My questions were answered quickly, patiently and courteously. I received the trailer hitch I ordered in an expedient manner and a follow-up email quickly followed to make sure I was happy with the hitch I received.
Brian
7/23/2018
I have ordered numerous items from etrailer and have received quality products in a very timely manner and their customer service is outstanding.
Michael S
7/23/2018
Everything went great, products fit as they were designed to, excellent shipping and customer service was very helpful. I will definitely order in the future
Eric
7/23/2018
Everything was as shown in the picture great quality I really have nothing bad to say everything hooked up great and still working like a brand new one over a year later you're not the one to usually do reviews but I decided I have nothing wrong to say and I'm a happy customer so I decided to stop by and let everybody know that I had a great experience and I will be shopping here again thank you
James
7/23/2018
Very happy with the service and professionalism I received. Will order again from etrailer.
George f
7/23/2018
GREAT Product and service. THANKS!
Beatrice
7/22/2018
awesome ordering awesome shipping an awesome parts Thank You as always Great Servive
Leon
7/22/2018
I like your service and wouldn’t hesitate to recommend you to a friend
Herbert
7/22/2018
Great service, easy use of website to order. Perfect fit. Will order from here again as our needs dictate.
Barbara
7/22/2018
Perfect fit - very easy install (the accompanying email video was spot on). If all my orders are half as good you've got a customer for life.
Joe S.
7/22/2018
arrived fast and just as stated. I will use etrailer again, they very efficient and courteous.
Lynn
7/22/2018
easy ordering and arrived ahead of schedule. good experience
Ken
7/22/2018
This hitch is exactly what I had hoped for. It has a small profile, so does not take away from the lines of the car. It is sturdy and perfect for my bike rack. I could not be more pleased with the hitch receiver and the service provided by the folks at etrailer.
Kathy
7/22/2018
Great website, ordered screws needed for my bike rack. Customer service was great, was emailed statuses of my order and receieves it way before the expected delivery date.
Rick
7/21/2018
I was a first time customer. I found Identifying the part and by the proper part number here was so easy. Placing my order and paying for it on this web site was a breeze. Other firms could take a lesson from this web page. My order arrived to in a week and I made the repair I needed to, thanks to "etrailer.com" I bookmarked this site for future reference and to share with others. Nice job etrailer. Please don't change anything your doing - you have a winning solution.
Robert
7/20/2018
I had a problem with the function of the first product I ordered. I contacted this company and received an immediate replacement. I then realized that this particular model was not good for me. Not only did they send me the replacement that I requested, but they credited my account for the first product. I don’t think I’ve ever dealt with a company that has been so responsive and their customer service as this company has been. I would highly recommend them to anyone, And I will never use another company for my trailer needs. Their customer service is outstanding.
Joan
7/19/2018
Excellent quality
Excellent delivery
Excellent price
Excellent on line video info
Michael
7/14/2018
This is a great company. They were very helpful over the phone and directed me towards exactly what I needed for the right fit. The product arrived on time and worked just as they said it would. The company followed up as well to make sure all was well. We need more companies like this in the world, with actual people (not computers or call centers) that know what they are doing and care about customer service.
Brian
7/14/2018
I’ve never took the time to make a good review on a company, but this company I felt deserved it. etrailer took the time verified and changed my order after I already paid to make it correct, speedy shipping, easy install instructions, great quality product. Couldn’t have asked for a better experience.
Jamie
7/14/2018
Product great! etrailer and the employees are #1!! Best Customer Service ever. Will buy from again and again.
Patricia
7/12/2018
When I placed the order it was less than 4 hours that I got confirmation that my items were shipped, excellent service will keep me placing my business with ETrailer Corporation!
Bryan
7/8/2018
Your service is unmatched. I ordered a hitch from you previously and it seems like it arrived just after I hit the send button . Is there any way you folks can take over the government? If so I would vote for you. I just placed a second order with you. The service was unbelievable. The order was packaged well and best of all, the quality of the merchandise was very good and EVERYTHING fit great. I will order from you again and hope other use your service and pride. I'm glad there is an option other than dealing with RV dealers that are rude and often act like they are the only game in town. Well they aren't! THANK YOU FOR CARING.
Stanley
7/1/2018
Cover fits great and was exactly as described.
Let me add that I couldnt be more pleased with etrailer...their products are always as advertised, their shipping is fast, their communication and customer service are uncommonly good and always reassuring. I highly recommend doing business with etrailer.
Steve
6/27/2018
I am submitting this review even though all of your customers MUST know you have one of the best, if not THE best, trailer company in the USA. You have the best products, the best selection for various applications, and no other company can beat your prices... I already purchased a lot of your products and believe me when I say I did extensive research on the exact same products before submitting my orders due to my limited funds. All of your staff are kind, courteous, patient (when it comes to helping a trailer-newbie, such as myself) understanding, very knowledgeable, and professional. Submitting an order is easy, and all of my various orders where shipped almost instantaneously and arrived on schedule. You are the best... and then, there are all the rest! Thank you for having such a great operation!
Craig
6/23/2018
I received item within 3 day with no extra fee. Very good customer service!
Eva
6/18/2018
Arrived on time and exactly what I needed. 3rd Purchase from eTrailer and I couldn't be happier
Justin
6/18/2018
Have not done the install. Hiddie service Excellent . Will shop with you company again.
Martin Metzger
6/18/2018
Worked out great. No problems. Great service!
WB
6/18/2018
Great product. Great customer service. Original product that I ordered was not in stock but they found a replacement and sent it out right away. Quick responses and great to work with. I will be back in the future.
Tim
6/18/2018
Easy to install with the instructions provided. Has weathered well. Wouldn't buy from any other source if etrailer offers it.
Ann
6/18/2018
Wow. Super easy to install. Product came in super fast. I'll will definitely buy from these guys again.
Jerry
6/18/2018
Customer service was very helpful. Initially I ordered the wrong part. They told me how to sent it back and I was refunded with no problems. They told me which one I needed. Ordered that one and received it within a couple of days. Don't do it yourself. Order through customer service. Great group of people.
George
6/17/2018
Ordering was easy as was delivery
Mark
6/11/2018
Transaction was perfect...start to finish
Edward
6/11/2018
I had been looking unsuccessfully for a lens replacement for my 1989 trailer. Finally found one at etrailer.com. Website was easy to navigate, ordering was easy, and part arrived in a couple of days. Very satisfied all around with etrailer.
Dean
6/11/2018
Great product , fast shipping, customer service is the best in the buisness
Alfred
6/10/2018
worked out great. Had it installed by my volvo guy. Just came back from a trip to moab pulling our popup camper. Thanks for helping me make some great memories with my family.
Jay
5/30/2018
Great Idea and great Item "" very very satisfied with it they say good things come to those who wait"" I truly believe that. Great company nice response to a very small problem " and they deliver on time very NICE "" PEOPLE WHO CARE" I LIKE THAT" GREAT COMPANY TO DO BUSINESS WITH.
Andre
5/20/2018
After much research and deciding which tow bar to go with as this will be my 1st flat tow experience I went with the Nighthawk RM-676. I ordered on a Monday and received on Wednesday. I'm glad I went with the Nighthawk due to the weight and ease of use. I have not had a chance to use yet but will follow up after I get everything else ordered and hooked up. There was a gouge out of the vinyl coating on one of the safety cables and I contacted etrailer and they said they will be sending out a replacement. I like dealing with etrailer as their customer service is the best.
Michael R
5/19/2018
Wow! Microwave arrived in good shape with excellent packing. Trim part same, excellent packing. All this and a great price, Who says small business are dead & dying? God Bless You for the professional manner in which you treated me and got me my item. Thanks!
Phillip
5/10/2018
T-one Harness. I could have bought it at a national auto parts chain ( they are less than helpful and 9 times out of 10 they sell you the incorrect part.) I like etrailer, They do what they know and know what they do. They also have great people in Customer Service. Customer Service based in America by Americans. etrailer is my go to place.
Larry
5/4/2018
After an awfull experience with a major supplier of hitches which also does moving were they ordered the wrong hitch for my car; I turned to etrailer and they were just handholding incredible. Not only did they find the right hitch that fitted my car perfectly, but delivery was right on the money and tech support just incredible. These guys are it concerning hitches and racks, don't bother with anyone else.
Jose Torres
5/2/2018
Great Products at Great Prices with Great Service !
I Wish more companies were just like this one ! "
- Enough Said ...
Bill
4/30/2018
Great product. And etrailer CS is the best.
Russell
4/29/2018
This company, etrailer.com, is unbelievable. In a time when getting any information from any company is so difficult, these guys stepped right up to the plate.
It wasn't tough for me to figure out which Equil-i-zer I needed, but it setting it up, even with the available videos, I had questions. They answered the phone right away, had the answers I needed to confirm a correct installation, and all was well. Great product with great support.
While my trailer was in storage, my spring bars were stolen. This order was for the bars, but the hitch is unbelievable. Excellent products.
I would recommend this company with all 5 stars!! Thanks you guys!
Richard J.
4/28/2018
Extremely pleased by the cost, service, shipping time and product. 5 stars is not enough.
Ricky d.
4/20/2018
amazing customer service!
Melonie
4/15/2018
You guys are great. I like the way you do business.
Robert
4/14/2018
Top shelf quality parts, always in stock always on time if not early. Very professional and great pricing. What else could you want from a company.
Stoney C.
4/12/2018
etrailer.com is by far the best source for Thule parts and pieces! I searched online for weeks for the right parts, for the right price, and I found EVERYTHING i needed and more at etrailer.com! Their shipping costs were very cheap and the parts arrived quickly. I kept adding more and more to my order because I found so much great stuff here for an AMAZING price! etrailer.com has a new customer for life! Service was excellent, and they took care of all my needs immediately! I even had to change my order 2 times and it was SO easy to work with their customer service staff! I cannot say enough good about my experience ordering from etrailer.com. Truly a PERFECT online shopping experience in every way! THANK YOU etrailer.com!
Matt
4/10/2018
great product super service
William
4/7/2018
Curt Trailer Hitch for 2016 Hyundai Tuscon
===================================
Great hitch: Solid (45 lbs), well-engineered (welded steel tubing), easy to install (8 bolts, 45 min, online installation videos, did not need to move muffler assembly) Great price: best I could find on the web, was at least $100 less than local shops Great service: etrailers.com is ON THEIR GAME, following up at every step of ordering and fulfillment, they wasted NO TIME at all.
I'm coming back for everything trailer related.
Robin in Colorado
4/6/2018
I was searching high and low for a broken replacement hub, bearings, grease seals for an old "built by a farmer 40 years ago" trailer. The sales rep at etrailer helped me identify the proper hub, bearings, grease seals, etc (and this was after speaking to several other dismissive suppliers). All of my future business will go directly to etrailer.com without visiting another site. Prices are fair, delivery was fast and service is unparalleled.
Patrick
4/4/2018
found what we needed inexpensively. got what we ordered promptly. what's not to like?
Andrew - lake forest park, WA
4/3/2018
I have done business with etrailer for many years. Be it trailer hitches, tow bars, brake controlers, mirrors - the list goes on and on. Everytime I do a new transaction with them their service, attention to detail and customer satisfaction reinforces to me the rightness of my decision to only do business with them. I have no idea what I will need next but I do know UNEQUIVOCALLY it will be with them!
John
4/2/2018
Love etrailer! Always able to find just what I need!
Rod
4/1/2018
Part fit like a charm. Fair price and Super fast shipping. Thanks
Jose
4/1/2018
(March 2018). This is more of a review of the service rec'vd by etrailer.com rather than on the products themselves; I just rec'vd the shipment and have not had a chance to use them yet - its still winter here and the camper is still under snow. But, the service is exceptionally good and worth noting. Many retailers won't ship to Alaska for some unknown reasons. They don't know that Anchorage is the fourth largest cargo hub in the western hemisphere and generally, when we do order items we get them well before the shipper tells us we will. Why? Note mention of hub earlier. Dah. I order items in the winter months well ahead of summer so that I have them when I need them. The items sit in my garage patiently waiting for me to use them. etrailer.com has very good customer service. Far better than [other online retailers]. I have placed orders with etrailer.com and if it can't be filled or they need additional info, they call me! What? Call me? You betcha. Excellent and very much appreciated. When I do rec'v them, the items are all well packed and after delivery, they send a follow up message. So, yes, I will continue to order from these folks.
Edward
3/29/2018
I went to two of the three auto parts stores in our little town thinking that a plain brake hose could be had. Turns out that brake hoses these days are all model specific and the clerks politely refused to help me without a part or model #. So I searched the internet and finally found exactly what I wanted here at etrailer. Not only that but the price was very fair and shipping cost was surprisingly low. Delivery was prompt and the after sale follow up from the folks at etrailer gives me chuckle...I ain't never seen this kind of "takin' care of business" for a little $26 order like mine was. This e-business is a "favorite".
Jack
3/27/2018
It is exactly what I hoped for when I ordered... i normally like to put my hands on something before I buy it ... guess I'm old in some ways... and when I received it it installed without any problems... so for it being the 1st thing ordered on the internet without any help from friends and family it was a pleasant experience.
Eric
3/27/2018
Awesome product just what we were looking for!
We have ordered a lot of things through etrailer and they are always on time and the correct part.
Great Company!!!!
Libby
3/27/2018
No need to search elsewhere, this IS the site for all your trailer needs. Extremely happy with my purchase. I just ordered bearing kits for the trailer too. Really don't know how etrailer can offer such low prices on great products and free shipping on orders over $100. Thanks
Robert P.
3/24/2018
Very pleased with the web site and the ease in ordering. All the products I've ordered arrived within a few days and in good condition. All the products have been of great quality. At times where I have made misjudgments when ordering, it has been very easy to return and get credit. I am very happy with etrailer.com and will recommend it highly. Thank you for your great products and service.
Harold
3/24/2018
Hitch was made great. Company was super fast on sending order. Rep was super nice on phone ordering.
Donald
3/22/2018
I do not go anywhere else but etrailer.com.
They have everything and deliver it fast.
Great customer service.
Kenneth
3/18/2018
This seller and company is great. Always fast shipping and friendly services
Jenni
3/16/2018
I have been beyond satisfied with orders I've placed...
Great prices
Great selection
Great service
Jason
3/13/2018
Great service and products. Thank you!
Del
3/13/2018
Great fast service and product
Cecil
3/13/2018
Just what I needed and service was fast. Thanks.
Richard
3/12/2018
Never rated because I never used them. Still in original packing. Never got trailer. Bought mirrors to soon. I give you excellent rating on your delivery, follow up and concern. If I ever need anything that you provide I will definitely choose etrailer!
Charles
3/12/2018
We have ordered several products form etrailer and have always had a great experience. If I need any other product I will order form etrailer. I highly recommend them
Randy
3/12/2018
Thank you for your service
Locating this item was a real challenge
Being my crestflite V174 was vandalized
Thank you
This boat has memories that last a lifetime
The burden and heartbreak
Has been healed
Thank you for providing hard to find items
I guess the internet is good for something
Anna
3/12/2018
Excellent service all the way around. Great product, fast shipping couldn't ask for better service!!!!!!!
Steven
3/9/2018
GREAT! GREAT! GREAT!
Service and product.
Guess that about says it for me!
Thank you!
Cecil
3/6/2018
Customer service is excellent.
Romain
3/2/2018
Everything was as ordered. The person that I spoke with was so patient helping me find exactly what I needed and was delivered days before I expected it.
Michael
3/1/2018
Great product and easy to install. Just what I needed for my trailer. Next day free shipping. Very satisfied could not be happier with the staff and products. Customer for life.
Troy
2/28/2018
Great service, quick shipping!
Nik
2/26/2018
Fastest and easiest transaction I have made. To my door in less than 48 hours.
Chad
2/23/2018
Best customer service!
JohnP
2/23/2018
Way beyond perfect!! In service, help, speed ! Simply everything!
Gary
2/21/2018
I have to say this company has been great! I shot them in a question on adding some axle risers for our ‘17 R-Pod. And not only did they get right back to me but offered me multiple options & few other things to consider while taking on this project. I really liked that it was like talking shop with one of the guys and I appreciate the time they took to help us out. I know it sounds like I have a bromance with this company and yes I have been bragging to friends about these guys but I believe this company had my back and wasn’t just trying to sell me something. Thank you to all at Etrailer Corp. See on y’all on the mountain.
Josh Tombs
2/20/2018
a very good product but more importantly this company is TOP NOTCH AND CARES ABOUT IT'S CUSTOMERS
Kerry
2/17/2018
Great products at great prices.
Shipping is quick, easy, and lowest price around.
Purchased quite a few items from etrailer, always pleased.
Very helpful, knowledgeable staff.
Returns are NO problem.
John MB
2/15/2018
All products we've ordered from you have been top quality. We especially appreciate your how-to-do-it videos, which are invariably excellent. The time or two I've needed to contact you resulted in very attentive and personal service, a scarce commodity these days with online companies. The bottom line: etrailer.com does an excellent job of serving its customers with a wide range of products, excellent information on them and top flight customer care.
Robert
2/10/2018
WOW!! I found the product I needed for finishing up a project, and 48 hours later it was on my front porch! Not only that, but Lindy, the girl who helped me with the purchase, could not have been any more helpful, or knowledgeable!! etrailer, you're doing a world of good, and I look forward to further purchases with your great company!
Bob
2/7/2018
LOVE these folks @ etrailer!! Super friendly. Customer Service driven (for real). Great line of products at really reasonable prices. Fast shipment with reliable communications. If you need something, and want to avoid a lot of comparison shopping... give these folks a shot.
Gary From Colorado
2/6/2018
As always, I very satisfied with my purchase from, etrailer. I have bought from them before and always get great service and products. Of course Ole George, keeps me up to date on my items and information about shipping, and even lets me know when it is delivered. I think he has a spy cam somewhere so he can watch over the items. Not sure how he does it. etrailer has to be a family owned business, as they care for the customer like family. Many thanks to all the etrailer employees for making my purchases a great experience! P S They didn't pay me to write this.
Donald d
2/6/2018
Loyal / Reliable / Honest people accompanied with quality products = Great Business. Looking forward to using you guys in the future, Thanks
Drew
2/5/2018
The product is great...exactly what I asked for. But, more importantly, the service from etrailer is exceptional. They always help me select the right part for the job. Orders show up on time, every time, and they keep me posted on the order status. I usually get a confirmation of shipping moments after the order is placed!.....how do they do it? Awesome service. Thanks to Angela and the rest of the Customer Service gang.
Steve
2/2/2018
I haven't yet installed the product but I did want to comment on the service--Outstanding! My order was processed promptly and shipped quickly. I received an email notifying me of the shipment and tracking information and a follow up after delivery to make sure all was well. Frankly, I was surprised. It seems as we move more and more towards e-commerce, the service-after-the-sale has been diminishing. Kudos to etrailer.com and George J. for demonstrating that some companies are still customer service focused. Great job and thanks much! I will be a return customer.
Mike
1/30/2018
Kind of a hard bolt to find. etrailer had it and shipped it expeditiously...all the way to Hawai'i!! Mahalo for your help.
Kirk
1/30/2018
I was checking on the internet to get a new wheel for my trailer could not find one anywhere, most salvage yards don't sell them. they just recycle them. I was going to get a tire locally. I found I could get a wheel tire combo ready to go cheaper than I could buy just a tire locally. I had a question about the offset and typed it in on there website and wasn't long they answered all my questions. so I ordered two combos
late on Thursday afternoon. I got an email the next day saying my order would be delivered on Monday.
I thought to myself there is'nt anyway they can get them here that fast
, but bygolly they did.
they were aired up ready to go. also anything over $99 free shipping. great deal,great service. if I need anything else for my trailer it will come from etrailer.
Doug
1/29/2018
Product is good, but the customer service is even better.
Jonathan
1/29/2018
These folks "etrailer" are GREAT to do business with!! I shop around big time, and have found that these people have such a wide variety of items just just seem to hit that "sweet spot" of fulfilling my needs. Quality items at super competitive prices. GREAT communications, and FAST shipment. I will hone in on "etrailer" when I need anything else.
Thanks you guys (and gals)
Gary
1/24/2018
Exactly what I needed at a fair price. Shipping was prompt and updates were sent throughout the process. Great customer service!
Craig
1/24/2018
There is not much to say about buying a boring part like this other than the part availability, perfect fit and quick service that etrailer.com consistently provides. So the 5 stars is for etrailer in general. I will be a return customer over and over for sure. Thanks etrailer for being there and doing a great job for us.
Jack W
1/18/2018
Great customer service
James
1/17/2018
Super Fast Delivery! Correct and QUALITY parts!
Daniel
1/17/2018
Good product easy to install shipping was quick no problem will order from etrailer agin the sales person knew the product that’s a plus thanks
Steve
1/15/2018
Great customer service and quick delivery of product.
Robert
1/13/2018
Best service of all e retailers. Prices are very good and shipping is fast. Ordering is simple.
Teryl
1/11/2018
Always great products and great customer service at etrailer
Stuart
1/10/2018
Good quality product and friendly staff..
Rodney
1/9/2018
All their products are of good quality and the customer service is even better. Definitely will be buying from them again in the future.
Osvaldo
1/9/2018
I am very happy with the items from etrailer. All are as described on the site. Besides selling high quality products, etrailer also provides excellent customer service. Keep up the GREAT work!
Joseph
1/9/2018
I really enjoy working with etrailer. They have great products at a fair price and when it comes to service they are second to none. I have ordered several times from them and I am always impressed with the way they handle my orders. etrailer has help me set up my 24 ft. cargo trailer with all the etrack and accessories then I needed an auxiliary transmission cooler and they had exactly what I needed. I want to thank the entire team for doing such an awesome job. You guys are great.
A. keath
1/9/2018
Great Company Good Service.
Neal
1/6/2018
Great prices, excellent customer service and fast delivery - what more can you ask for?
Woody
1/4/2018
Good morning, I wanted to let you know that your company is outstanding! I have been purchasing parts for my trailers for years from you folks. My orders are always correct, you carry all of the top products, your instructional videos are extremely helpful, you keep the customer up to date with shipping status, even with regular shipping I've never waited longer than 5 days to receive my order. I recently purchased a fifth wheel trailer and found out you also sell RV accessories. Before realizing that I had made some purchases from [an online camping equipment retailer]. They couldn't get either order correct. Their warehouse never received one of my orders, parts shipped separately from one another, one order was canceled because they thought it was the original order they messed up on. Anyways, I have since made RV purchases from you and will continue to do so. It's probably not often you hear feed back about your company but I just wanted to let you know you have a customer for life, and I have and will continue to tell friends how great your company is! It's nice to do business with a company that cares about its customers like you do. Manufacturers should be chomping at the bit for you to carry their products. A tip of the hat to etrailer, you've really got it figured out!
Brian
1/4/2018
This product was exactly what I thought it would be. The customer service that etrailer provided was excellent. The customer service alone will bring me back.
Deston
1/2/2018
The hitch cover that I purchased was as described and an excellent product. I continue to be thrilled with the site, service and products at etrailer.
Robert
12/27/2017
Had the exact part I needed and arrived as promised. Very happy with results from eTrailer Corp.
Will definitely keep them in mind the next time looking for parts.
John C.
John
12/26/2017
Extra effort provided by the employees to ensure quick delivery, even during the Christmas rush. Thanks again.
Keith
12/26/2017
Ordering from etrailer was easy, quick, and all products perfectly fit the description. Will order from them again if needed. Thank you!
Kevin
12/26/2017
My hitch was delivered the next day!
I had it put on and was done in about 45 min.
The ease and speed that I finished this project made me feel like the Man!
Who ever designed the assembly is a genuis.
I was able to put my mothers chair lift on her car and my back Thanks You.
Jonathan
12/24/2017
Thule Keys--
Was down to one key for my cargo box rack. I sent etrailer the key code with the order and there you go. Two more keys gave me peace of mind.
Great price, fast shipping and careful packing make eTrailer the go to website
for all your trailer and RV needs.
We have bought a fair amount of parts, merchandise and presents from etrailer. They never disappoint and answer all questions with a lot of knowledge and good cheer. What a great service team.
Recommended!! They know their stuff.
SteveGee
12/23/2017
The Instruction states that this is a 20 minute job. I built HotRods so I know a little about working on cars and Trucks. My wife don't know how to put a socket onto an 1/2 inch extension so I decided to let do this job. I sat in a chair and read the instructions to her and helped her with the tools and she installed this hitch in less than 45 minutes. I was impressed. She was happy because she didn't even get dirty. Thanks etrailer.
Jim
12/23/2017
Great Price!! Great Value!! Bought a used trailer and the tires were in bad condition. Found the exact tires I needed from etrailer.com. Their tires were less expensive than ALL the tire dealers in my area (including having the new tires shipped)...actually got two new tires for just a little over the price of one tire from most tire dealers in the area. Called customer service at etrailer.com to verify the price and tire information, and was very pleased with how knowledgeable and friendly they were. I'll always order from etrailer.com in the future!! Keep up the good work!!
Doug
12/23/2017
Great product and even better customer service. I will continue to shop at this website in the future.
Andrea
12/22/2017
Great products, prices, easy to use web site, met delivery promise during busy Christmas season.....I will buy again and I will recommend.
Robert Noffke
12/22/2017
Placed order on a Saturday and item was packed same day. Received on following Wednesday. Same item was on another well known site for $[XX] each plus shipping. I got two steps [that were less expensive than a competitor] plus FAST Shipping. They even tried to answer my question on how to properly mount the item on my Dog Box. I did not even know what thickness the alum tubing was I was mounting it too. My wife's cousin made it for me and he died a few years back. Attached are pictures of the finished job. I have bad knees and it is hard for me to get up and down. I even have a step that drops from under the bumper to step up on the tailgate.
Wilton
12/22/2017
This is an etrailer review. A great buying experience. Fantastic communications, customer service & delivery. I had a special request and they accommodated me, no questions asked. It just feels like a customer first environment. The delivery was prompt and the packaging was top notch. I highly recommend etrailer and I will definately use them for any additional products they handle. I can't say enough good about this company. Thank you Michelle and George for great service.
Tom K.
12/22/2017
Simple. Quick. Reasonable. Awesome!
Had order in 3 days easy to install, Exact replacement.
Wayne
12/22/2017
Tarp fit like a glove and arrived very quickly. Customer Service, specifically Yvonne R., was extremely helpful and knowledgeable about this product. She was able to correct a mistake I had made with my initial order with ease. I will recommend etrailer to anyone in the market for the products you sell. Thank You.
Scott
12/22/2017
I ordered a product that was intended to be a Christmas gift, and it was already a little too close to Christmas. The part was out of stock and the staff had the insight and courtesy to call me personally and ask if I would be OK with the same product, just a different brand so I could gift on time. I really appreciated them going the extra mile and providing personal service. I received the product with time to spare! Thank you etrailer!
Stephanie W.
12/22/2017
Hi, I have bought this hose from several other companies and when I get them it has a tag saying Mr Heater. It seemed Mr Heater is a supplier for many other companies, well they never worked. This hose allows more gas before going into bypass mode. So my gas heater and gas refrigerator and gas stove can all work at the same time, or I can just use one of these without any problems. Plus this hose has a steel braiding around it so it cant get cut or worn from rubbing on sharp edges. And the best thing about it is the price is so low. We live in our RV full time and this hose will last for as long as the trailer. It's too bad they don't use a hose of this high quality when they made the trailers. And Etrailer.com shipped it out right away. I will only buy my trailer supplies from etrailer.com from now on, they only sell higher quality parts and at a fair and low price.
Neilson and Nilia Shepard
12/22/2017
I'm feeling totally awesome right now cause I got this installed! I've never attempted anything like this. The step by step instructions and videos were all I needed. I'm glad I didn't pay someone else for this work.
Thanks to you guys I feel more confident and ready to hit the road from Alaska to North Carolina!
Marisa
12/22/2017
Great product, Fast shipping!! Top Notch customer service!! Thank You!!
Joe
12/21/2017
This is a really great company . Awesome service! Buy with confidence!
Joe
12/21/2017
Got a great price on two tires for my log splitter. Also my shipping was upgraded for free. Perfect transaction and will for sure purchase from etrailer again. -Shane
Shane
12/21/2017
The tow bar, hitch, and plug assembly was the exact fit and even better quality than I had expected. The price was right and I received it all in only 2 days...! I highly recommend etrailer.com. They have everything you need in one place, excellent customer service, and quick delivery!
Eddie
12/21/2017
The jack works really well! There was an issue with the first one I received being damaged in shipping but etrailer spoke directly with the manufacturer where it was drop shipped from and they immediately sent a new jack. Wonderful customer service from etrailer and Ultra-fab.
Joshua
12/21/2017
Super response and delivery. especially this time of year.
I will be shopping early next year for more items.
Thanks again.
Dave A
David a
12/20/2017
Great price, fast shipping, terrific customer service, and a really well made product. Super easy install. Thanks George!
Josiah
12/20/2017
Excellent experience throughout buying process. Website was clear and easy to use, product was shipped AND arrived as promised, and customer service was engaged from order placement to fulfillment. Absolutely recommend and Will definitely use again.
Jonathan
12/20/2017
Worked with Michael E. He was very helpful in making sure I had the proper wiring for my application. Very satisfied and recommened etrailer for all of your vehicle accessory needs !
Mike
12/17/2017
Only place on the Web to order parts for trailers, best site an d service.
Allen
12/15/2017
Very good business to work with.Helpful employees. Product arrived a head of schedule. The "Master Hitch Lock is perfect. Great product. Will buy more.
Steve R.
12/13/2017
exactly what i ordered. great fit and when the first order didn't contain it, customer service is second to none they sent another right away. will definitely continue to do business with you
Taylor
12/13/2017
The Westbar LED Agricultural Light was exactly what I wanted and is a verv bright and eye catching at night. Molly S in Customer Service was very helpful in helping me out when one of the items I ordered was out of stock (Dielectric grease) and suggested a good substitute to me. She helped straighten out the billing and then expedited the order. I know that I can count on etrailer for great service.
Anthony
12/13/2017
This is the second time I have ordered from ETRAILER and I have been very impressed.
Chris
12/13/2017
They did great job getting the right one to me
Bob
12/13/2017
Worked perfectly and good quality. Also, the delivery came sooner than expected which was a nice surprise. I would not hesitate to buy again from etrailer.com.
Karl M.
12/13/2017
I want to express my appreciation for your prompt service. I received the shipment the next day although you indicated my order was too late. This was a great help for me. Keep up the great work and I will be a return customer if I need anything else.
John
12/13/2017
Thanks for quick shipping
Ryan
12/13/2017
I am so relieved! And thank you so much for staying on top of everything and making sure the delivery is correct and prompt. It is such a relief to be able to order from a reliable company still. I really needed that after my horrendous experience with another site. I always highly recommend etrailer and will continue to do so. Many thanks to you and your team for a painless experience.
Lori B
12/13/2017
If you knew me, you'd probably call me one of the biggest cheap skates you've ever met. On many items I buy, it's usually the lowest price that wins over maybe shipping time, brand loyalty, etc......
BUT even if etrailer is close (and when you weren't, you price matched + when noted), (and I do compare), your very fast shipping, (I don't think I have ever ordered something that you didn't have available that was out of stock or back ordered), and excellent web page makes ordering the available brands of hitches and wiring harnesses for my exact vehicle a breeze. I have never had any issues with any of the orders I have made with etrailer.
AND the links to installation videos right on that page makes install prep much easier.
Keep up the good work.:)
Mike C
12/12/2017
Very fast shipping great to deal with
Steve
12/12/2017
Great service and quick delivery. Highly recommend
Mike
12/12/2017
Great product. But the service from eTrailer was the best.
Al
12/12/2017
You should teach other companies how to do business, very professional,and on time good job
Russell
12/12/2017
Wow! Just got home and had a FedEx envelope at the door...
Emailed you yesterday about this issue - and you made it right... and you did it fast!
Your customer service is awesome... Thank you!
David M
12/12/2017
GREAT SERVICE WOULD SHOP WITH THEM AGAIN
JESSIE M
12/12/2017
Fast delivery. Great product. I will use y’all again. Thanks. Hershel
Hershel
12/12/2017
On time and quick good job
Catamaran boatyard
12/12/2017
Omg!!! Thank you thank you!! I have ordered before and it was quick but this is awesome. My friend Mark orders from you also and he said your service can't be beat!!!
Judy H
12/12/2017
Order was quick, shipped and received, third order with etrailer and all orders arrived as planned. Buy again
Edward
12/12/2017
Product was ordered and shipped with ease. etrailer is easy to work with, will definitely buy from in future.
Bryan
12/12/2017
exactly what I ordered great company fast shipping will do business with them again
Rodney
12/11/2017
While I just got the hitch today, it is like the one in my old truck. So, if you have one, it does the job, better to stay with what you know.
I find I'm using etrailer more and more for the things I need. The prices are competitive and service is spot on. Couldn't ask for better.
Clyde
12/11/2017
I must say of all the companies i do business with you have got to be the top of the list. Delivery on time and packaging that stays together even though the carrier is sometimes rough in handling. This is the first time for me to brag about a companies treatment of a customer. I am in business and appreciate good customer care. Karpov up the good work and you will remain successful. Paul G
Paul
12/11/2017
Great product... high quality materials... easy installation... Thank you etrailer.com for the great communication regarding my order!
Jim
12/11/2017
Great hitch. Excellent customer service and fast shipping.
David
12/9/2017
excellent product,excellent phone service,and it was delivered 4 days earlier than expected.will keep dealing with etrailer .com
David
12/9/2017
Excellent product. Excellent price. Fast shipping and response to my questions. What more can I say?
Charles
12/9/2017
I have not opened the box yet, but I am sure the quality of the products will be fine. The courteous ordering, service and fast shipping makes me confident my order will be fine.
Charles
12/9/2017
I was very impressed with the personal attention I received. It took a little while to get the product from the factory, no problem it wasn't an emergency. Very nice people I will deal with them again.
Charles
12/9/2017
This 15am dog bone worked perfectly. etrailer’s customer experience was the best I have received. I’ll be looking to etrailer first in the future.
Phillip
12/9/2017
Excellent product, quick shipping, outstanding customer service! I’ve been dealing with etrailer for several years and they always have exactly what I need at a price that can’t be beat. Ba-ba-boooeeyyy!!
Red Eye Nick
12/9/2017
Excellent product, and delivery on time. I recommend this supplier 100%
Rafael
12/9/2017
Great Product & technrcial assistance
Roy C
12/9/2017
Excellent product. Been a RV guy for 30 years.
etrailer is absolutely a great online store! I am always fascinated with the outstanding customer service! You have set the bar for all to achieve! Thank you for the excellence in customer service! You stand out!!
BT
Brian
12/9/2017
etrailer has been my go to online store for items that I need and they carry. Always fast shipping and great communication along with quality merchandise. Thanks again.....
Randy
12/9/2017
Great company to work with!!! Prices are very fair and the communication throughout the transaction is extraordinarily! I will absolutely buy from here again and will use this transaction as an example to my office staff as how customer service should be.
Joseph
12/8/2017
Contacted Jennifer at 4 PM on a Wednesday informing her that I ordered the wrong size axle spring conversion kit. I asked if she could do her best to get it to me as soon as possible. Whatever she did, it was on my porch by 8 AM the next morning. Job Well Done. Will use again
Tom
12/8/2017
Items were shipped quickly, packaged well. I am very pleased with service and products, they were exactly what I ordered. Thanks erailer, great place to buy from.
Michael
12/8/2017
Excellent experience! Easy DIY because of perfect fit of product. The product is fairly priced and was delivered on time, as promised, in perfect condition. These guys really know what they are doing!
Kurt A.
12/8/2017
excellent service, good price.
Stephen
12/8/2017
Very helpful staff member. While speaking with him Ups pulled up with my order. Thanks again.
Thomas
12/8/2017
Super company Great products and price is right. Brad F.
Brad
12/8/2017
Excellent customer service, excellent product and fast delivery. Buy with confidence.
Deborah
12/8/2017
Items arrived quickly! Everything was priced well! Will definitely buy from again! Thank you!
Christina
12/7/2017
It great place to deal with and good communication and fast delivery . I will always buy from them
Mike
12/7/2017
Why do I order from etrailer? The one word answer is excellent. From sales to customer service, they always meet or exceed their performance minimums and deliver.
Manuel r
12/7/2017
Staff was very helpful. They had item I needed in stock and offered many delivery options. Would highly recommend this business. Thank you to the great service. Sincerely Joe's Auto Service.
Joe
12/7/2017
Great customer service with my custom order. I ordered 4 locks with specific instructions on how they were to be keyed. Arrived exactly how I requested. Very hard to even talk to someone now a days much less have them take the time to listen and follow through. I will definitely recommend and use etrailer again.
Bruce
12/4/2017
Awesome product! Why don't these come standard on motorhomes?? Totally worth its weight in gold! I have a 2018 Thor Hurricane 30 ft Class A. Every gust of wind, passing semi, and rut in the road caused the coach to veer and sway. I fishtailed twice while driving because of a passing semi and a rut in the road.
Now it drives like a dream! I am much more relaxed and don't have to constantly correct the steering. Several times, I have had the coach swerve due to wind, rut, or what have you, and before I can make a steering adjustment, the coach self corrected.
It was simple to put on (I am by no means a mechanic), and worth every penny. I added this with the rear anti sway bar (also from etrailer) and now it is like driving a large truck down the road. It isn't what I would consider pleasurable (it is still a motorhome), but it definitely doesn't suck anymore. Seriously, these two items should be standard on all Class A motorhomes! Luckily they are easy to install yourself.
Crystal K from etrailer also gave excellent customer service which coupled with the awesome product really made a great experience. She answered my questions beyond what is written on the website, followed up with email, and even called me to follow up when there was a communication issue (which was my fault by the way.) She was pleasant and professional.
All in all, a really great experience and totally worth my time/money!
Eric
12/4/2017
Great help finding exactly what I needed. Received parts exactly when promised. Parts were in great condition and were exactly what I ordered and needed. Thanks etrailer.com
John
12/4/2017
Just what I ordered and received in great condition ahead of time
Excellant!!!
GeorgeT
12/4/2017
Great product. As always great service from etrailer.
Rolando
12/4/2017
Quick shipping, reasonable cost including for the shipping. Exactly what we ordered. Excellent service and follow-up!
Jean
12/4/2017
Excellent customers service when I had questions and delivery was exactly as stated. I would highly recommend etrailer to anyone shopping for relevant parts.
Dirk
12/4/2017
etrailer to me the only place to go
Charles
12/4/2017
The best site on the internet for ordering anything hitch related! Got everything I ordered and it's all as expected!
Derrick
12/4/2017
Outstanding Professional Service as always
Henry
12/4/2017
I purchased a few inexpensive products from etrailer, The customer service was great, I will recommend them to everyone I know, there was a small glitch when I placed my order, no fault of their's and they were very quick to call me and email me and resolved the problem immediately, this appears to be a company with people that have great value in their customers and take pride in their job, I think most companies today can learn from them thank you very much Lou. AAA+++
Luis
12/4/2017
I am extremely happy with this purchase. The wheels are beautiful and better than expected. I would most definitely recommend etrailer.
Robert
12/3/2017
Part works Great for our Roll & Tote disposal.
Your website is very useful & easy to understand.
Highly recommend.
Will be back for future parts & items.
BJ.
12/3/2017
Fast shipping at a good price.
Steve
12/1/2017
At this time I cannot evaluate the brake assemblies I purchased, I will be installing them in the coming spring time to replace my current assemblies.
My original brake assemblies look a little more robust than the ones I just purchased, they lasted 10 years with quite a bit of towing, but we will see how the new ones hold up.
I have ordered twice from etrailer, so far I would say they are the best internet vendor I have done business with, fast shipping & they know how to package heavy items for shipment.
That's all for now, two thumbs up.
Ernie W.
12/1/2017
The guys (and gals) at etrailer are great. So knowledgable and helpful. Shipping was fast. Their Customer Service is some of the very best. I REALLY appreciate being able to talk a human being instead of incessant chats or emails. Keep up the great work. I strongly recommend etrailer to any potential customers.
PS This is NOT a paid for endorsement. :-)
John
12/1/2017
Very easy to place order, video really helped to make sure I ordered the correct part. Order shipped less than 24hr of placing the order along with the tracking number. They followed thru with an email confirming my order had been delivered (WOW) that means a lot - thank you!! Excellent, excellent customer service experience!! Definitely recommend using etrailer!!!!
David M.
12/1/2017
Great company to do business with. Website easy to use and ordered items get to you fast. Will continue to use etrailer!!!!
Gregory
12/1/2017
Easy process ordering...arrived sooner than I expected... OUTSTANDING PEOPLE TO DO BUSINESS WITH
John Griffith
12/1/2017
Fast service. They worked out a problem with shipping immediately.
Installed the part and it works great.
Adam was great to work with and got me going faster than we had expected.
Thanks again Adam for the great service.
James
12/1/2017
On 11/24/17 I ordered (1) A04-5094BK Valterra adjustable RV sewer hose carrier and (3) CE Smith aluminum frame straps. I was hesitant about placing this order after reading some reviews that stated longer than expected delivery times. This was not a big issue for me and the price for the same items were less than other suppliers on the internet, including qualifying for Free Shipping. The Hose Carrier was exactly what I was looking for. The Frame Straps far exceeded and were heaver than my expectations. Much to my surprise these items arrived on 11/30/17 in excellent shape. Will do business with these folks again.
Thank You, etrailer.com
Gary McLaughlin
12/1/2017
Great people to buy from looking to do business again with etrailer
Lorne
12/1/2017
I will use etrailer for purchases of this sort in the future. They are awesome and products are great
Doris
12/1/2017
This 10-ft, 50-amp extension cord was exactly what I wanted. The description on the website was extremely helpful so that I didn't get the wrong item ordered. The quality of the item is very good. I would order my rv products from this company again, as long as the price is competitive.
Nancy
12/1/2017
In a world where customer service is 6 prompts and 20 minutes away, the opposite happened here. The phone was promptly answered, the order was quickly placed, and parts arrived 2 days later.
COULD NOT HAVE BEEN DONE BETTER!!!!
Thank you, Danny
Miles
12/1/2017
Great selection, good product information, Great customer Service, fast deliver. What more could you want from a company.
Bernard
12/1/2017
Had great success ordering from etrailer. VERY good prices!!!!!! and excellent shipping / service!!!
Tom
12/1/2017
controller was delivered and installed as expected, good advice on what to buy
Robert V.
12/1/2017
Since I’ve found etrailer I’ve used them 3 times and found product, price, shipping and service excellent!
I have many trailers and will continue to use etrailer.
John Yearwood
12/1/2017
Prompt service. Fast free delivery . Thanks again. My trailer thanks you also.
Brian
11/30/2017
Great company to deal with. Good quality products with videos to demonstrate the installation process. They are also quick to provide the status of your order and delivery. This is not the first time I have ordered a product from etrailer and it won’t be the last.
Bradley
11/29/2017
I was amazed at the excellent service and the person on the phone who found the exact part I needed in record time! When I called I did not have high hopes of getting the part I needed. Great job!
David
11/29/2017
etrailer has always been a great source for RV parts, no matter how big or small. They are fast and efficient. Thanks for your great service.
Greg
11/27/2017
Prompt shipping, great service and a nice price. I'll be ordering from this company again. :)
David G
11/25/2017
The part is perfect and the service by Pat was excellent.
George
11/25/2017
Great Prices and Fast Shipping!!
Kurt
11/25/2017
Great Prices and Fast Shipping!!!!
Kurt
11/25/2017
This is the second time I have done business with etrailer and George. Service is fast, easy and always perfect.
Randy
11/25/2017
Package arrived on time. Contents perfect. I will be ordering again from Etrailer.
Walker
11/25/2017
Extremely customer friendly and helpful. Helping there customer number one goal. Thank you
Doug
11/25/2017
Great price and fast shipping!
Chris
11/25/2017
Very satisfied. Loved the fast shipping and the updates.
Rose
11/25/2017
This is the second time I purchased from "etrailer" in a month. Their customer service was as kind and friendly as I've encountered, their prices were the best and items shipped were quality and arrived a couple business days earlier than expected.
etrailer will definitely be my first choice in the future.
Norman
11/25/2017
I was very pleased with product and service. The lights matched exactly and along with the video instructions were an added bonus. Will not hesitate to use your company and product in the future. Great job!!!!!!!!!!!!!
Roger
11/25/2017
Good packaging good company
Ryan
11/25/2017
etrailer is by far the best online company I have ever dealt with. I had my order within two days from the time I placed the order and I was able to complete the job on my fifth wheel way sooner than planned. Your customer service and attention to detail is top shelf and I will remain a loyal customer for years to come. Thank you etrailer for a job well done.
Kevin
11/24/2017
Thank you so much for your prompt delivery and easy to understand communication from etrailer. The rivet caps are exactly what I needed to replace the missing ones on my Thule cargo box.
Donna
11/24/2017
I have been very pleased with every product that I have purchased from etrailer.
Mary R.
11/24/2017
Found the item I was looking for very easily on the website. Talked to customer service and they were super about helping me. Very friendly! It was very easy to order the product and it was a great price! Delivered just when it was supposed to be. Great company. We will be sure to save this company for further shopping.
Amber D
11/24/2017
I have found that these replacement lenses are very difficult to find for my 2005 Dream Coach horse trailer. These are perfect replacements. I enjoy buying from etrailer.com because their website and customer service are exceptional and their prices can't be beat.
Mary k.
11/24/2017
Melissa was my sales associate who helped me with a rather difficult part search, while sounding simple, turned it to be real hassle. Prior to calling, I spoke to four RV shops in my area and nobody had the wheels and tires I needed. The RV shops all said I needed a 5-5.5 rim when I actually needed a 5-5 rim. Plus, they were nearly $250 cheaper once we figured it all out.
I appreciate all the help and the fast shipping! Will definitely recommend to anyone!
Jason
Owner: CJC Services and Veteran Synthetics (authorized Amsoil Dealer, ZO5336779)
Jason
11/24/2017
Thx etrailer for a quick delivery. Will definitely order from u in the future
Peter
11/24/2017
When I purchased my items from etrailer.com, one of the items was on a backorder from the manufacturer, etrailer.com contacted me immediately to inform me of the issue, they kept in constant contact with me and the manufacturer until my order reached my door. When I recieved my parts they were just what I had ordered and in perfect conditon. "You just cannot find customer service like that anymore, and that is what will bring me back to etrailer again!" Thank you.
Quinton
11/24/2017
Hi; Ya-- this is good stuff, really works. They are smart, inventive and reliable. I always look at their products for answers to my trailer needs.
Dennis
Dennis
11/24/2017
Awesome service good products and fair pricing.
Chuck
11/24/2017
They sent me exactly what I needed the first time.
Edward
11/24/2017
I wanted to take a moment to thank Lisa D. as well as etrailer for the extra time she spent with me in finding a replacement lenses for the clearance light on my boat trailer. All my future needs for lighting will come from Etrailer.com.
Howard
Howard
11/24/2017
Exactly what I ordered, great price, exceptional customer service. I will be returning as a regular customer :)
Casey
11/24/2017
works great, good service from etrailer when the shipper lost
our purchase. etrailer fixed the problem very quickly!
Dan M.
11/23/2017
Product was exactly what I needed for my Blue Ox hitch system. Website easy to use. came sooner than expected! Lots of useful products on this site, my 2nd time purchasing and I will use again
Frederick
11/23/2017
Works great. Fast ship.Just what I was looking for.
Gerry
11/23/2017
Exceptional Service with great communication!
Kevin
11/23/2017
I love your site. The instruction videos are great. This is the second controller I have bought and the ability to order the correct parts from the video is great. You make it really pretty easy. Way to go....
Kelly
11/21/2017
I called and worked with Seth - very nice guy and very knowledgeable. Shipped the thing out same day and I had it my hands 2 days later. Stoked
Jason
11/21/2017
Thank you for your prompt services and follow up really professional Leroy Talamante
Leroy
11/21/2017
Item arrived on time and was exactly as described. Will definitely recommend this website to others.
T.A.
11/20/2017
I was in desperate need of a replacement latch for my car-top carrier. etrailer.com had the exact part I needed and shipped it to me in perfect time. 10/10 fantastic experience.
Michael
11/20/2017
With the help of Crystal I ordered this connector and a matching wiring harness for my motorcycle and trailer. I was unsure if these were the correct parts, but Crystal was able to locate the exact ones and ship them the same day.
I was very pleased with the fast service and knowledgeable staff. Even with standard shipping, my order arrived 4 days sooner than was projected.
To say I'm happy with etrailer is an understatement. They are great.
Robert
11/20/2017
Shipped on-time as told through the confirmation email.
Arrived perfect and intact-undamaged. All Parts were included. I had it installed with-in One hour of it arriving. Tested for leaks, none and were good to go!
So excited about having a remote switch to cycle our black tank now. I know it might now seem like a big deal, but it is when you live full-time in an RV.
I have ordered from etrailer before and knew they were my go to source for Parts Online. Always great service people to talk to on the phone. Great Job Guys and Gals!
Jeffery
11/20/2017
Product was exactly what I expected and it was shipped quickly. Great experience!
Philip
11/20/2017
! Thank You, etrailer !
Ladies of DIY'ers (Do It Yourself'ers) -
Pamper Yourself & Spouse to unbelievably wonderful service from the etrailer team.
Professionals know the great value of etrailer. However, this DIY'er was pleasantly surprised, when an older-model item was ordered.
etrailer anticipated my needs & graciously acted before i had requested additional assistance. Also, i had early contacts from 3+ eTrailer associates, to determine whether i needed more help & assistance.
Customers: Please encourage these dedicated helpers to have great Holiday times with their Families. There are likely only a few members of the hard-working team, since they would not have a large staff for the very low prices of their items.
------------ - -
Happy etrailers to You, until we meet again.
God Bless.
M
11/20/2017
Great coupler for our container chassis. We just purchased our second one. etrailer.com shipped the item on the same day. Great communication too.
Tiny House Container
11/15/2017
Etrailer is great! We are so happy with the service and products we have received.
Russ
11/15/2017
Order parts they showed up in two days. Great service.
Steven r
11/15/2017
Received the parts I wanted fast and they fit like a glove. I'll definitely be using etrailer for my next orders. Great service and great follow-up.
Bernie
11/15/2017
Great service.
James
11/15/2017
Product fixed our problem. Can now open tailgate without hitting trailer jack. Good service and fast delivery.
Judy
11/15/2017
I am very satisfied with product, delievered in timely manner. I made mistake in my order and will return 2002-2006 Honda trailer hitch, and re order correct hitch for Honda 1999 crv. Talked to etrailer customer service rep. to return wrong item, he was very nice and helpful. Ratified customer, Ace R. Koch
Ace
11/14/2017
eTrailer is the best out there. They ship fast and stand behind their product
Andrew
11/14/2017
Great costumer service, got the parts I needed on time ,got the wheel hub and bearing kit and my boat trailer is back on the road. Thanks again JP
John
11/14/2017
nice product, fast ship, thanks
Dennis
11/14/2017
Excellent customer service from knowing the product for pos to following up from shipment to delivery!!! Excellent product and it came in perfect condition. I haven't installed the hitch yet, but there's not a scratch on the hitch so I don't expect any issues with the installation.
David
11/14/2017
Product was exactly as described and worked perfectly.
Great customer service and follow up!
Cathy A.
11/14/2017
Product was exactly what I needed and customer service at etrailer is superb !!!!! Kudos my friends !!!
Nicola
11/14/2017
fast ...good website ... nice to work with jon
Jon
11/14/2017
AS USUAL...PERFECT TRANSACTION ALL THE WAY. SUPER FAST SHIPPING. and REALLY NICE PEOPLE.
Tim
11/14/2017
Purchasing process from etrailer was easy, shipping was very prompt, hitch installation was not difficult.
Ted
11/14/2017
Great product
Fantastic service
Knowledgeable and friendly staff
Kenneth r
11/14/2017
Product all I expected. Customer response far exceeded expectations.
Mark
11/14/2017
great price , good product , always a follow up e-mail about their service, fast shipping
Rick
11/14/2017
Great looking tires; good price. Will definitely buy from you again. Free shipping is a plus too. Thanks
Brian w.
11/14/2017
Great company to do business with , I've purchased tires from them on several occasions. never any issues. Fast prompt service .
I highly recommend etrailer.com
Wesley
11/14/2017
The products I got you guys did a great job get them to me in a timely fashion I will recommend You guys to people I do business with thank you
Troy
11/14/2017
Yes the products I got Was on time there was an issue with the tire but one of your Representatives help me real quick Get that resolved I will recommend you guys to people I do business with Keep up the good work thank you
Troy
11/14/2017
Seem to be as described haven't not use them yet great folks to deal with look forward to future business
Clarence
11/14/2017
We pulled out our extremely old Sears car top carrier last week preparing for an extended vacation. We could only find one of the keys and went to open the carrier up. Imagine our dismay when the key snapped off in the lock. Fortunately a quick Internet search led us here. We ordered two replacements and they arrived in 3 days. They were a perfect fit and in fact are much better quality than the originals.
etrailer definitely saved the day for us!
Larry P.
11/14/2017
First place I go when trailer parts are needed.
William
11/14/2017
We are a repeat etrailer.com customer for a reason. Good products, prices and service.
Paul
11/14/2017
A great experience ! I ordered the caster for my utility trailer Sunday evening, 11-5-17. The caster was shipped the next day and arrived at my P O Box in Castaic, CA. at 5:07 PM on Friday, 11-10-17. It fit perfect. With on- line service like this it's easy to see why local retailers are having problems. All done from the comfort of my home. THANKS FOR A JOB WELL DONE.
Karl
Karl R.
11/14/2017
etrailer was propt to get my order to me. This is a well made hose that looks to be made of quality at a very reasonable price. but then again thats all they do sale is quality parts.
Jeffrey
11/14/2017
VERY high quality wiring harness! etrailer is great to work with. Friendly and professional.
Brad
11/14/2017
etrailer has great prices, incredibly fast shipping, and carries great items. We were able to buy a hitch, harness, AND replace the tires on our trailer for the price of just a hitch most other places! Thanks etrailer for great service and allowing us to get our vehicle and trailer back in order for a big move!
Justine
11/14/2017
I was looking for specific part that I could not find anywhere and they had them in stock
Ordered the product got it in three days they do what they say they’re going to do
Scott
11/14/2017
Good price, good service, quick delivery. What more could I ask from a dependable and honest company?
Darrell
11/14/2017
This site offered an almost unbelievable price with free shipping. The order was handled curtiously and promptly. Lots of followup by employee's, before and after shipping. I would strongly recommend them, and expect to shop their website for other needs in the future.
Raymond L
11/14/2017
The part arrived as expected. The part fit very well. etrailer is as always very easy and prompt to deal with. I will order from them again.
Gary
11/14/2017
Great products,pricing and delivery!!!
John
11/14/2017
Installed. Great service and price.
Bruce
Bruce
11/14/2017
Ordering was easy, was kept informed as to the "whereabouts" of my product, it was shipped and delivered quickly, received in good condition, and has been installed on my trailer. The quality of the product is excellent, and certainly enhances the look of my boat and trailer.
Yates
11/14/2017
The right product at the right price, and delivered early! Thanks!
Lewis
11/13/2017
Second set of brakes I have gotten. Great product and even better customer service.
Jay
11/13/2017
What can I say, it’s grease. etrailer is hands down the best I have dealt with. SUPER fast shipping and GREAT customer service!
Jay
11/13/2017
First pair of wiper blades where damaged in shipment. I provided pictures and requested another set be shipped. That happened new installed and first ones returned. I have done business with etrailer for many years and will continue to do so.
Mike
11/13/2017
shipping and service from etrailer has been outstanding, would highly recommend them
Debbie
11/13/2017
Great Service Thanks
Aaron
11/13/2017
Just put them on today, they fit well and appear to be a good quality product. I believe this is my 3rd or 4th purchase from etrailer and I must say the service, quality of products, pricing & delivery are just what you'd hope for from a good supplier. A big thanks to your TEAM.
Chris
11/13/2017
Great service, speed and price!
Ron
11/13/2017
Awesome service and quick shipping
Ken
11/13/2017
Product was delivered in a timely manner, well packaged and excellent quality. I would recommend etrailer.
Daniel
11/13/2017
Fast shipping. Part was exactly what I needed to fix my electric RV step!
Always have great outcomes when ordering from etrailer.
Robert
11/13/2017
Lens fit perfectly, Delivery was fast and I would recommend and will use etrailer again.
Thanks George
John
11/13/2017
Thank you!!!!
Fast shipping!!!!!!
Angel
11/13/2017
Good product - good price - good service! That tells the story! 5 stars!
Rex
11/11/2017
The product I needed at a lower price and quicker than my local supplier could provide.
Nick
11/10/2017
Fast shipping. I had the hitch 2 days after placing my order.
Neil
11/10/2017
Fast shipping
Exactly what I needed
Travis
11/10/2017
Hitch was delivered super quick great packaging to prevent damage in shipping great instructions as how to install Hope installation is as easy as it looks.
Harvey
11/10/2017
Everything just as advertised. Customer service is excellent, and their pricing can't be beat
Dwayne
11/10/2017
Best price and fastest shipping hands down
Dwayne
11/10/2017
Your customer service is the best. Appreciate your followup and dedication. I am on solar panels and LED saves watts- it's that simple.
Maurice
11/10/2017
flawless transaction. product was exactly as advertised. shipping time was awesome.
Diversified
11/10/2017
Great replacement item. Good service fast shipping
Town of
11/10/2017
Dealing with etrailer was a pleasure. Good products, delivered as promised, with great customer service if you call them. The right way to do business.
Brad
11/10/2017
Fast shipper and exactly what I needed. Will use them again
Md
11/9/2017
The product sent to me was exactly what I needed at a much more affordable rate than a autoparts store.....thanks etrailer
Jess R
11/9/2017
ordered on mondy recieved on thursday. where can you get this kind of service in this day and time?? from etrailer of course. keep up the excelent service fellas.
Harold
11/9/2017
Ordered a new blue ox alpha tow bar and cover . The order was taken by Adam who was very helpful with my questions . My order was at my home in Georgia in three days . Think I will continue to deal etrailer .
James
11/9/2017
Great products at a reasonable price delivered in 3 days. You've got my business. Thanks
David S.
11/9/2017
We broke the arm on our Blue Ox and needed to replace several parts. etrailer made this process extremely easy with a great selection of parts, an easy website to navigate, quick shipping and great feedback. Would definitely recommend dealing with this company.
John
11/9/2017
I had problems finding these replacement lens locally. Your website was easy to navigate and place my order. I received the products promptly and damage free.
David
11/9/2017
Everything I have bought from etailer has been excellent
This wiring kit is no different
Leroy
11/9/2017
As described and on time.
James
11/9/2017
Good customer service.
Michael
11/9/2017
Ordering and shipping was quick and painless. 2nd time around ordering from them again and it was great
Elmer
11/9/2017
From super customer service from Natalie L to my first order being placed, I was extremely happy. I had just found this company on line and was leary of what I might encounter. Natalie L was customer friendly, courteous, and out going !! Her knowledge of the products was unbelievable !! The prices were very competitive and the shipping time was way faster than I had expected. From now on this will be my first choice for all my RV needs. Many thanks for a great experience !!!
Bill
11/9/2017
Spot on product and service
Cale
11/9/2017
First of all, if you want terrible customer service, go elsewhere and you shouldn't have any trouble finding it. etrailer, on the other hand, has made a point to provide excellent customer service. As long as they continue to do this, I will always look here first when I need the type of products they specialize in.
Oh, and as far as the product is concerned, it is exactly what I needed. Fast shipping, and well packed.
Thanks again George!
Rodney
11/9/2017
All I can say is that it's always a pleasure dealing with etrailer. Thank you for your quality company.
Roland
11/9/2017
I broke my utility trailer's mounting bracket and needed a replacement. I checked etrailer.com first as they have always had the parts I've needed at a good price and fast shipping. This bracket was exactly like my original one. I have order more expensive items in the past and have always been satisfied. A good company to do business with.
Elliot
11/9/2017
Fast shipping. Cheaper price. Great customer service.
Rodante
11/9/2017
Always have had great issues with products that i have ordered. I do think that smaller ideas could be Free shipping. Have had no issues with the products
Evelyn
11/9/2017
Good product, good price. Can always find what I need.
Charles R
11/9/2017
Great service
Thank you
Eddie
11/9/2017
Great product at great price. What will keep me coming back is the timely service that they offer. This is second time dealing with them and am Extremely happy! Bought tires and rims for cost of just tires last time at local shop. Rollers for previous order were perfect fit also. I have an older boat trailer and they keep me safe and on the water and I am hard on equiptment.
Michael
11/9/2017
The Team at etrailer contacted immediately after I ordered this product with expedited shipping to let me know availability was pending an inbound shipment from the manufacturer. The kept me informed and ultimately refunded my expedited shipping cost. The product still arrived in a timely manner and it is as advertised / works perfectly for my application.
Mike S
11/9/2017
George was vary easy to work with . My order was lost by the shipping co and it was taking care of vary fast . Thank you
Bill
11/9/2017
They were exactly what I needed for my gator. I really thought the"map"tracking graphic was really neat, and it was correct. Shipping was very punctual.
Keith
11/9/2017
Product was exactly what I ordered, installed perfectly and the price unbeatable! Did I mention that ordering and shipping was very fast and efficient as well. I will definitely be buying from etrailer again and again! Thanks etrailer for the great selection of parts and accessories!
James H.
11/9/2017
I received the exact item I needed and easily installed it myself. I also find the etrailer videos on You tube very helpful. Thank you etrailer.com!
Constance
11/9/2017
Great tow bar my old one was a year 2000 model ,thought it was time for a new one . Placed order with Adam who was very informative with products I ask about . Placing order was very easy ,received my order in only three days . I will be dealing with etrailer from now one .
James P.
11/9/2017
Fast delivery however the part i ordered did not fix the problem. Nothing to do with etrailer. Just another issue with the trailer im sure. I would recommend etrailer to others.
Ralph
11/9/2017
As advertised. A bolt on sturdy hitch, parts and instructions were included for a simple installation with a basic tool setup. I was able to prep and install in 30 min, YouTube insulation video helped a lot as there was no surprises. Also “excellent” customer service, thanks!
John
11/9/2017
I was amazed at all the helpful information (measuring, correct bearing size etc.), with videos when searching for the correct hub replacements for my 1999 Bass Tracker - Trailstar Trailer which has the EZ lube Dexter axle.
The shipping was great and everything arrived as it should. The boxing was heavy duty and did it's job. I have to say I was amazed at the spot on shipping and customer service from start to finish. etrailer.com has my business from now on.
James D. Fultz
11/9/2017
great product, solidly built and straight-forward to install. the youtube video was super-helpful and communication from etrailer was great.
an overall pleasant, hassle-free online shopping experience. i will recommend etrailer in the future!
richard b
11/9/2017
I have experience with Draw-Tite products and am well-satisfied with them; so, choosing that brand of hitch was not an issue. I have had NO experience with e-trailer.com; but, this transaction has made me a fan! I am unlikely to purchase another hitch in the future, as this one was installed on a newly-purchased vehicle which I expect to keep a long time. Still, the installation process was easy and direct;
no instructions needed! I will keep you folks in mind in the event I need accessories, as I am VERY impressed with the obvious emphasis you place on customer service and customer satisfaction. Great experience!
Darrell K.
11/9/2017
Excellant, exactly as described, I installed the day parcel arrived, looking forward to doing business with you again!
Richard
11/9/2017
very fast service
John
11/9/2017
These guys are superman fast at getting orders to your front door! Bought from them several times and will buy from them again and agin! Thank guys!
Brad
11/9/2017
Products were just what I needed and ordered. Had to wait for order as it was not in stock. Was notified when it shipped.
Don
11/9/2017
I have ordered many products from etrailer and their customer service is 12 on a scale of 1 to 10. I ordered my products on the weekend and they were delivered on a Wed. I also later found cheaper prices on a few of the items and submitted the info for the 110% lower price guarantee and received the refund within a few hours. These folks are just plain great!
Howard
11/9/2017
Thank you so much for being able to help us with a difficult to find purchase. The customer service etrailer provided was outstanding. Thanks again.
Edward
11/9/2017
I can't be more pleased with etrailer's services! This was my second order, and I must say that the etrailer videos are part of the reason for the 5 stars. They are done in ways that make them helpful to the customer in comparing products, being sure what is being ordered will be right for the application, and in the case of wiring, exactly how to do the installation. The product arrived right on time, well packaged, and fit my truck just as expected. Excellent follow up after the order, and through the tracking process all the way to delivery as well. Super supplier!
Jon H.
11/9/2017
quality is as presented and expected. Torklift produced some real high quality products combined with etrailer quality of service their employees are really invested in customer sevice
John
11/9/2017
Product arrived very fast, within two days. One light was not shipped with the order. I immediately called customer service. Talked to a representive named Heidi. She could not have been more helpful. Arranged for immediate shipment of the light. This is my third order from etrailer and I have been greatly satisfied with the products and service.
Judith
11/9/2017
The parts that I purchased for my trailer are of Good quality and were delivered promptly. I will keep purchasing all my parts from this company because you get want you pay for great customer service. Plus someone who checks to make sure you are happy with your purchase. Thanks etrailer.
Michael
11/9/2017
Very helpful representatives and quick delivery.
Dale
11/9/2017
Product was as described, and was shipped to us at lighting speed, thanks for that. Great doing business with etrailer.com
ATC RV Center
11/9/2017
Very happy with this purchase!
Wheels and tires arrived in a timely manner, pressure was set out of the box.....but mostly I am very happy with etrailer customer service!
I've not used the trailer since installation but they look good and I have no doubt they will perform well.
Thanks to everyone at etrailer
James
11/9/2017
Product arrived on time. Good quality. Great customer service.
Robert
11/9/2017
It was easy and quick to place an order and their tracking system is fantastic and showed every step of the packing, shipping and delivery. They were competively priced also.
Great Job etrailer !!!
Tom W.
11/9/2017
Very satisfied with all aspects of ordering, quick delivery, very timely customer service , items being the right ones, and being a perfect fit for quick installation.
Les
11/9/2017
Through an order mix up I was not able to use the chains I ordered for a trip I was taking. Fortunately, etrailer worked with me to get the chains returned. Thanks for the great customer service.
Thomas
11/8/2017
Excellent
the grease was used on the trailer, it looks good but only miles will tell.
I am very happy with the service and phone call from the company. The call was to clarify my order. This is five orders over a few years.
Eric
11/8/2017
WAS EXACTLY WHAT I ORDERED AND FIT GREAT ON THE TRAILER. GOOD COMPANY, THEY HAD GOOD SECURITY PROCEDURES WHEN USING A CARD FOR PAYMENT.
Mark
11/8/2017
good service, everything shipped as stated
Jim
11/8/2017
Awesome shipping and great product. Second hitch I have bought from this website and it was a pleasure doing business. This is the only hitch you need to buy fir your truck
Charles
11/8/2017
Product was as described and arrived on time. Good company to do business with.
Lloyd
11/8/2017
As always the employees at etrailer answered all my questions and even offered a better solution to my issue that was less money. everything arrived on time and as promised. it is a pleasure doing business with them
Emanuel
11/8/2017
The product showed up quickly and in anticipated condition. Really happy with my choice in product through this company. Plan on using them for all my trailer needs
Nick
11/8/2017
I’ve now placed my 3rd order with etrailer; each order has been promptly filled and has arrived sooner than my expectations! etrailer has now become my “go to” company for my RV needs.
Additionally, their prices are some of the most competitive around.
William
11/8/2017
Both products I ordered arrived 1 day early. Excellent service.
Argyle
11/8/2017
etrailer is a great source of information. Their customer service is top notch and their prices are great. Couldn't ask for more.
Tom
11/8/2017
The product is exactly as advertised and seems to be high quality. Service was excellent as was the follow up after delivery. The delivery was exactly as said and the whole transaction was very smooth. Totally recommend etrailer based on my recent purchase.
Trevor
11/8/2017
Quick shipping. Great products!
G.paul
11/8/2017
This was my second purchase from etrailer and I've been completely satisfied with the products and the customer service. Thanks etrailer!
Steve
11/8/2017
the optronics lights were better than I expected, bright and built good and as usual the searching, buying and delivery was as easy as it gets. will use and recommend
etrailer to everyone that might need their products in the future. also etrailer does a good job of sending alerts about new and discounted products.
Kent
11/8/2017
Very good communication and great customer service! quality product's at decent prices.
Michael
11/7/2017
quality product with fast shipping and great communication. Thank you.
James
11/7/2017
As always, this motor is a exact replacement. It was a no hassle replacement and has worked flawlessly. Thanks etrailer for making my repairs painless.
George S
11/7/2017
Came in a box to protect it. good deal
Donna
11/7/2017
As advertised. Good product and fast delivery
Donna
11/7/2017
order was delivered as promised - good service
Nate P.
11/7/2017
Good service, product was exactly what I needed, etrailer sent a replacement for damaged piece right away - I will use them again if I need something for my trailers
Steve P.
11/7/2017
Great price Always a pleasure dealing with etrailer.
Robert
11/7/2017
My experiences with etrailer have been nothing but positive, no price gouging, exceptional quality & prompt courteous service my only place to shop for my toys!
Michael
11/7/2017
You people are so great !!!! I order the kit from you.It installed like 5 minuets.everything you said it would do.thanks you for my trailer needs.Iwould recommend you to everyone
Francis
11/7/2017
Curt receiver was a perfect fit. Wiring harness also fit well. Both are quality products. On-line instructions and videos were spot on! Parts arrived earlier than expected, which is always a plus. Customer follow up was also an unexpected surprise. Customer reviews and installation videos were also a great help. Would definitely purchase from this vendor again!
Evan
11/7/2017
Arrived quickly, easy to install, worked perfectly.
Taylor
11/6/2017
Another great experience from etrailer... Hitch arrived within 2 days!
Donald
11/6/2017
Product arrived a day early and in excellent condition. I will use etrailer again.
James
11/6/2017
Great product & Company , shipped fast no problems will buy from them again.
Tim
11/6/2017
This rating is for the quick response and delivery of the front hitch receiver. The packaging arrived undamaged and I have no doubt that the receiver and hardware will be just what I ordered. I've had great experience before with this retailer This is a Christmas gift for my son-in-law. Thanks for playing Santa guys!
Anthony
11/6/2017
Our company uses etrailer all the time.
Great Service and Support!!
Kelley
11/6/2017
As always etrailer came through with flying colors.
The part was exactly what i ordered and fit exactly.
Thanks for another perfect order.
Stephen
11/6/2017
I haven't yet had to use the product, but the service provided was excellent. They expedited the delivery without additional charges to be sure the chains arrived in time for our trip. I would buy from etrailer again.
Aaron
11/6/2017
THANKS FOR THE GOOD INFORMATION, QUICK SERVICE AND DELIVERY
Bryan
11/6/2017
great product and service
Bryan
11/6/2017
Product as described. Delivered quickly and in good condition. I recommend this company and will be a repeat customer.
William
11/5/2017
No problems...efficient and effective in the ordering process and delivery.
Robert
11/5/2017
Product is excellent. Cathy T. Was a great representative for the Company. She was very helpful at the "front end" and kept me informed throughout the entire process. Chains arrived in three days and I had them when it snowed yesterday!!!
John
11/5/2017
Everything was perfect. I quick shipping too. etrailer is my go-to site for all this kind of product.
Jonathan
11/5/2017
Great service and great products
Brent
11/4/2017
Good efficient correct service. Will use again.
James
11/4/2017
Functions as advertised. Nothing more to say. I always appreciate the speedy service and delivery. Your products are top notch and prices reasonable.
Kelly
11/4/2017
This is an awesome bike rack! And the customer service at etrailer is top notch. Five stars for both! ????
Reenie
11/4/2017
Well made product, and eTrailer packed it in a fortress of a box! I have never seen anything so well protected for shipping. Best prices and quality, why buy trailer stuff anywhere else?
Dave
11/4/2017
Just received my recent order but have to say my previous orders have been perfect including follow up phone calls and emails to make sure all is good. Very happy with etrailer and will plan to use them again.
Andre
11/4/2017
etrailer.com has the best deal on hitches. This is the second hitch I have bought from them and I'm still impressed with their service & speed of delivery. Great Value!
Milton
11/4/2017
I base this review on my past experience with other cables I bought from etrailer in the past. I haven't used this last cable as of yet. I am rewiring a camper trailer for a friend to rid the camper of poor wiring for the tail and clearance lights. The quick and friendly service and the quality of parts that I have received from etrailer warent a review that I rarely grant to anyone. I say thanks to George J.
Richard J Cardin
11/3/2017
Exact fit. Works just Like original. Very Fair price . Fast Shipping.
Melvin herrod
11/3/2017
Items arrived as I expected on time and are exactly as I expected
Steven
11/3/2017
Products arrived on time as expected as I have purchased several items before. Items are as I ordered.
Steven
11/3/2017
Have not yet had time to install the LED lighting items I recently purchased to refurbish my car trailer.
I will say however that the customer service I experienced from etrailer was bar none the best I've ever encountered.
Items received were correct and expertly packaged as well.
Thank you for the great experience!
John H.
11/3/2017
I love this product; also etrailer corporation responded in sending out product in record time. Thanks etrailer.
Wilbur
11/3/2017
Great product and fast shipment will definitiately order more from ETRAILER!
Steven
11/3/2017
Amazing build quality and even more amazing customer service. I would definitely buy again.
James
11/3/2017
haven't had a chance to use the chains yet.the ordering experience was great,fast and easy.was kept up to date and was quick with tracking info.also had a follow up contact to check on the whole experience.will use them in the future.
Ray P.
11/3/2017
all great, as usual here........
Paul
11/3/2017
Awesome service. Got to Boston and found out that I had severely bent my Thule back tire en route. I'm here for a week and need to run, so called etrailer and they overnighted my purchase. Got it at 9:15am the next morning and it's all set up and ready to roll. Thanks so much!!
Ryan
11/3/2017
Etrailer is never a disappointment. easy to order and always fast delivery.
Vincent
11/3/2017
Great product, fast shipping,I would buy from etrailer again in a Heart Beat. THANK YOU!!
Ray
11/2/2017
Excellent product and even better customer service!
John B.
10/8/2017
Best prices over all the local auto parts shops (basically two for the price of one) , delivery in a couple days, excellent service. I will continue to use etrailer for all my trailer needs. Thanks, T
Tim the Mayor
10/2/2017
Excellent products and Service.
Khalid
9/27/2017
After purchasing several other hub grease caps I was finally able to find the correct one at etrailer.com. The price was very competitive(less than several others) and shipping was free and fast. I have always had positive experience while purchasing from etrailer.com
boston Dave
9/21/2017
Fast shipping, great price, excellent communication. Sent wrong item on 1st order but after a call they quickly sent correct item with no hassle. Can't beat their prices and great customer service. Definitely will shop here again.
Rick M.
9/21/2017
Tha Bulldog trailer hitch lock I purchased works great. The quality and sturdiness match the reviews! It works much better than the other locks I have tried. Not only am I happy with my purchase but also happy with the purchasing process at etrailer. Knowledgeable and courteous! You rarely find that kind of service anymore.
Gerald B.
9/21/2017
good product Emily took my order and got the item out the same day great service from this company
tom m
9/21/2017
Great service !!
T Cross
9/21/2017
Great hitch, No problem putting it on. bolted right on with out making the holes bigger. I liked the fish wire to hold the bolts nice idea.
Terry R
9/20/2017
Excellent Product! Went on vacation with it. Perfect for carrying coolers & boogie boards & other miscellaneous items that did not fit in the trunk. It worked perfectly for us!!! Highly recommend this product!!!!!! Thank you again for shipping out the same day our order was placed. SUPER CUSTOMER SERVICE?? YOU GET A 10 IN MY BOOK??
Steve Lope
9/20/2017
Excellent vendor! Very pleased with service and delivery!
Cory C
9/20/2017
Seals worked just as described. Excellent shipping. Arrived a day ahead of schedule. Will certainly use your company again.
Ray Livingston
9/19/2017
Thank you so much. Received Hood light (s) for my VENTLINE stove. Though the order was small (got one for backup) They came carefully packaged and quickly (Hurricanes). Thank you again. I shall not hesitate to order from you again, should the need arise. I must add that the diagram shown was a great help to me also. Would recommend etrailer to anyone and shall personally mention it also should things pertaining come up in conversation? Keep it up. Good Companies can be hard to find. You seem to be one of them!
Richard S.
9/19/2017
Quick delivery, top quality part. Website was easy to navigate and find what I needed.
J C
9/19/2017
Great hitch. My mechanic had no problem installing. Even better was the phone conversation when ordering this product. CHELSEY S. you are the best! THANK YOU for the great service and quick delivery.
Jean
9/19/2017
Anything I've purchased from you has been god. No complaints.
Chet G.
9/19/2017
This wiring harness was simple to install after watching the videos that etrailer provides online. I would recommend etrailer to everyone. Their prices, products, customer service, and fast shipping are the best!
Rob B.
9/19/2017
The customer service along with the helpful videos make etrailer the absolute best. Their products and pricing are amazing as well. I encourage anyone looking for trailering accessories to buy from etrailer. I cannot say enough good things about this company. Fast shipping to boot!
Rob B.
9/19/2017
very good product ,easy to work with on line ordering was easy ,the people very helpful . thank you .
gordon walsh
9/19/2017
Great price and service. Exactly the part I was needing. First time purchase and will be back. Thank you.
Randy
9/19/2017
Great product and was sent faster than expected! Would buy again from them for sure!
Jason M
9/19/2017
Excellent fits just like original, recommend this product. Staff is very knowledgeable and helpful
Steve C
9/19/2017
The item purchased came sooner than expected and was very easy to install. I have bought all my trailer and hitch parts from etrailer and am completely satisfied.
Randy Foiutch
9/19/2017
Just installed these last night and they appear to be great. Tires arrived 2 days early in great condition and exactly as described. Will update review if I encounter any issues during use. First purchase from etrailer.com and I am very impressed.
Josh
9/19/2017
ordering and service was excellent.The curt q 24 hitch went together easily and fit perfectly,the two piece design made it easy to assemble and handle will continue to do business with etrailer they are great.
K W
9/19/2017
I have used etrailer several times over the years, and with the YouTube videos and great pricing, it always works out good !
Tom M
9/7/2017
Exactly as expected. Fast shipping!
Buddy O
9/6/2017
Box hitch came in was totally destroyed. It had been repaired and rebuilt repeatedly. Bag of parts was ripped open and parts missing. All missing parts were replaced. Great hitch and service, would highly recommend this company.
lew
9/6/2017
excellent product ,fast delivery all the way to newfoundland canada will buy again from this seller
sherry lewis
9/6/2017
Haven't installed it yet but the customer service was great
Larry S.
9/6/2017
Some of my parts were missing.
Thanks to a website that gives s phone number for customer support I called and they sent the missing parts to me the next morning.
etrailer will get more business from me that's for sure.
Thanks for being the kind of company that has people that are helpful.
Matt
9/6/2017
Product received and was just what was ordered...always a pleasure to deal with etrailer!
Donnie
9/6/2017
Perfect replacement! Fits as described in the catalog. Easy to install. Great service & prompt shipping.
Richard R
9/6/2017
Easy catalog to use, prompt shipping & reasonable prices!
Richard R
9/6/2017
item came thru in flying time. Best tracking I have ever seem!! will be using this site more, wish I had known about it sooner. great item and easy to install. thanks George
james c
9/6/2017
Very fast delivery and super easy ordering over the phone, and great price. Who could ask for more. I will be ordering from etrailer.com for any and all my trailer needs. THANK YOU.
mike
9/6/2017
Very good quality, I would recommend this site.
Bernie M.
9/6/2017
This organization is 1st rate. First, the shipping method was upgraded for free to a faster delivery, the item was an exact replacement for my existing hub with a different PN, and then the parts fit PERFECTLY. I would definitely buy from these guys again!
John W
9/6/2017
This is the second time in the past 4 months I have used etrailer. No complaints! I spoke to a rep. on 2 or more occasions and the service was excellent. I have much confidence in the company. I'm actually going to be placing another order in the near future. One more thing, their instructional videos are excellent.
Bill S
9/5/2017
Just as I expected. Will do the job just fine. etrailer was a pleasure to do business with
Steve J
9/5/2017
Great service and prompt delivery. Very helpful service and product was delivered when promised.
Richard S
9/5/2017
Product fits perfectly. Accurate description, excellent customer service. Thank you
Andy H.
9/5/2017
Right parts , good service
Joe V.
9/5/2017
This guys shipped fast and sent a great product. Nice to be able to save some money on unique products like this.
Charles
9/5/2017
Great service great price
Mike H
9/5/2017
Great prices on quality products.
Brandon Smith
9/5/2017
Hard to find bearing size. They have them all here!!!
Armand
9/5/2017
Very good products, a good retailer would diffenitly order from them again
William
9/5/2017
I received the order within two days. My son installed the Hitch this past weekend with no problems.
Your service was excellent and your sales person was wonderful. He guided me through what I was looking for and answered all my questions with patience.
Joan M
9/5/2017
Personnel was excellent to deal with in finding the right replacement part without any numbers or reference markings on the old part. Very well trained staff with knowledge of the parts they are selling.
CM
9/5/2017
Excellent Service, very prompt delivery. Will definitely use again.
David C.
9/5/2017
The parts were exactly as described. They allowed me to perfectly match existing components on my 15 year old motor coach.
eTrailer had the parts I needed and filled my order quickly and accurately.
I have already recommended them to friends.
Virginian
9/4/2017
Absolutely amazing service cannot wait to buy something else!
Stephen
9/4/2017
good company to do biz. with thanks Earl
E V
9/4/2017
Great folks to deal with, absolutely honest and fair in their pricing, great products.
Wyatt K
9/4/2017
PERFECT FIT .
I RECEIVED GREAT SERVICE .
Chuck T
9/4/2017
Good quality product. Great customer service and prompt order processing.
Charlie
9/4/2017
I was amazed at how quick I received my order. The lenses fit perfectly and improve the looks of my fifth wheel. Thanks your so much for your speedy service.
Sharon P.
9/4/2017
Just what I ordered! Replacement parts were very easy to find and order.
Kelli R
9/4/2017
Very helpful service and quick delivery
John S
9/4/2017
Product was exactly as described, came promptly, and at a reasonable price. Great experience
John R
9/4/2017
Great product, exactly what I ordered, sent on time.
Bruce
9/4/2017
The price and service was great. The tires fit perfectly and look great too. I will definitely purchase from ETRAILER CORP
again. Thanks
Dean R
9/4/2017
Website made it easy to find what I needed for replacement parts. Order was processed very quickly and shipped just as fast...product was easy to install and fit perfectly...thanks for a great shopping experience ....
Mark
9/4/2017
I JUST GOT HOME AND FOUND MY ORDER FROM ETRAILER WAITING FOR ME ON MY PORCH. I have not as of yet tried to install it, but everything I will need for installation was included. I will comment later on as to how the installation went. Thank you etrailer for your fast response and delivery.
Joe
9/3/2017
Good quality, fast delivery from etrailer, have not installed yet.
John Coley
9/3/2017
Just what I wanted and the service was excellent
Dwight A.
9/3/2017
Product was of top quality. By ordering from your company, I had a great no hassle experience . Will be a come back customer .
Richard B.
9/3/2017
The product was exactly as stated. The package was missed handled by the post office.
etrailer followed up to make sure I received the package this is example of excellent customer service
I would recommend this company
Cammy D
8/31/2017
good prices fast shipping great staff will tell others
Ben K.
8/31/2017
Great product! Exactly what I needed to go from truck to truck.. Great customer service and fast shipping!
Great hitch
8/31/2017
Good Website with excellent description of item. Good communications, Quick Shipping, item as described would do business anytime
Hock
8/30/2017
etrailer is my go to vendor for all trailer needs. Price competitive and fast shipping. What more do you need?
Ed
8/30/2017
Excellant product and service. Very happy with all the products purchased through etrailer
Carl C
8/30/2017
Accurate and fast reliable company..
Scott
8/30/2017
Service was great. Order shipped promptly. Product was exactly what I had been looking for.
Bill
8/30/2017
GREAT PRODUCT I HAVE ORDERED SEVERAL TIMES OVER THE LAST 3 YRS . YOUR SHIPPING JUST SEEMS TO GET BETTER & FASTER. I WOULD SEND PICTURES OF MY COMPLETED PROJECTS BUT I HAVE NO PATENT RIGHTS YET, SO I DO NOT WANT ANYONE TO STEEL MY IDEAS. AGAIN , WONDERFUL PRODUCTS GREAT , FAST SHIPPING , KEEP UP THE GOOD WORK
KRAZY JOE
8/30/2017
Quick delivery, great website, good purchase, thanks
Gerry S.
8/30/2017
Third Order from here. Always above average. Two arrived a day early. Sales staff was above being polite. Oh and yes I will be back.
Pete
8/30/2017
Got everything I needed in a timely manner and it all worked perfectly. Thanks!
Su
8/30/2017
I live on a farm where it seems we're always fixing trailers or building trailers for use. I have bought several hitches from etrailer and they have ALWAYS been helpful. Great selection to choose from also. Recommend them highly.
Gerry O.
8/30/2017
good price & excellent quality ... quick shipping too ..... definitely recommend
diy
8/30/2017
great product. truely nice people to deal with.
JBL
8/30/2017
Coming from a dealership that very busy on a daily bases we're always on a time crunch. etrailer definitely met all expectations, great costumer service fast shipping and always kept in contact, email and by phone
thank you for your excellent service!
Scottsdale RV
8/30/2017
Ordered the product I needed online and received it within 3 business days. Very easy process and quick service.
Blake A.
8/30/2017
This is my second order from etrailer. You can't beat their prices and everything ships the same day. I will use them again for my trailer needs and I recommend you do as well.
Jim B.
8/30/2017
I received terrific phone service and my order arrived exactly when I was told it would. Thank you so much!
Chanda M.
8/30/2017
Great consistency a must have for your haul trailer or r/v. Thank you Etrailer for your great customer service you guys really go above and beyond for your customers!!
Loren .z
8/30/2017
ETRAILER CORPORATION has furnished high quality products in a short period of time on multiply orders. I do not hesitate to recommend them.
Eugene R.
8/23/2017
Holds my back up camera perfectly!
Dave A.
8/22/2017
The tail light I purchased was a perfect replacement for my stock boat trailer need. Item was well priced and came quickly. Well packaged, and shipping was reasonable. I don't provide many reviews for the numerous online vendors I use, but I strongly recommend etrailer.com. This was my second order -- flawless service and a great product.
David B.
8/22/2017
This was exactly what I needed. Looks like good quality.
Andrew J.
8/22/2017
After hours I placed an order for a hitch. Then remembered I forgot to order wiring. I emailed them immediately and called the next morning. They added the wiring and completed my order so I wouldn't be charged shipping on the separate order. That is good customer service to me!
Susan D.
8/21/2017
Everything came in and was great. Shipped in faster than expected. Would recommend etrailer.com and will use it in the future.
Jeff S
8/21/2017
Product received in timely manner and was just as ordered. Would recommend to friend and have no issues placing future orders.
Peter M.
Peter M.
8/21/2017
I would give 10 stars if I could. This was an amazing experience. Starting from the website which makes an extremely good job in finding the right hitch for your car, the free and fast shipping (2 days!) And the extremely accurate installation instructions. Will recommend to everyone I know
Juan
8/20/2017
Exactly what I ordered. They kept me informed of the status of my order. Packed well, great product, highly recommend this company
Mj
8/20/2017
This was my fourth or fifth order from etrailer. Never disappointed in the product, price, or service. Go to source for trailering Patty's and accessories.
Mike
8/18/2017
Excellent service from start to follow up finish, etrailer is now book marked for my rv needs, fast, courteous and such an easy website to navigate! Thank you etrailer!
Tim R
8/18/2017
Excellent follow up during the entire process. I received exactly what I ordered, on time, with updates during shipping. The installation video on etrailer's web site was an additional plus that made for a smooth install.
Eddie M
8/18/2017
This is exactly what was needed and it came fast, I will be ordering some lights next for one of our work trailers. I have placed about five orders here at etrailer.com and have yet to be disappointed. Keep up the good work.
Doug H.
8/18/2017
Very pleased with my first etrailer experience. Shortly after placing my order I received a confirmation stating when it would be shipped, the arrival date and a link so that I could track the order. It arrived on the date promised and was well packaged. Will do business with them again.
Charlie P
8/18/2017
Great prices and quick delivery. Appreciate it guys.
Chris D.
8/18/2017
Everything looking great. As listed. Shipping on time. I would suggest this company to everyone I know.
Jmayer004
8/16/2017
everything i ordered came within a week very efficient company
val h
8/12/2017
I want to thank the folks at e trailer for the good service. All the parts I ordered are of good quality, they all worked good and I will be using e trailer from now on! I also think that the email they sent with the instructions for each item was a great idea.
JR
8/11/2017
I placed an order for replacment keys. They where delayed, which was no problem for me. But the staff called and emailed me on a regular basis to let me know 1) they where delayed 2) they had arrived 3) they had been shipped and 4) I should have received, which I had).
Thank you for everyone's excellent customer service. Its something that is missing in a lot of business, but not with this group of dedicated employees.
Kim M
8/4/2017
Good deal, quality product, excellent pricing.
george h
7/31/2017
Shipping was fast as usual which I am always pleased about. On the downside, I had contacted etrailer ahead of time about wanting tires less than a year old so as to avoid shipping to exchange out of date tires for in date. Unfortunately 3 were out of date (always check the manufacture date of trailer tires, they only last 5 years!). However mistakes happen so the five stars are for etrailer's quick response to fixing the situation by quickly sending me replacement tires even before I had sent the old ones back! I have always been very happy with their quick customer service responsiveness and the courtesy to have free videos they post to help customers, and really anyone, who need help with various trailer concerns. :-)
I do not purchase trailer tires from anyone else as a result of their outstanding customer service.
Tim
7/29/2017
The reason to buy at etrailer.com is the customer service, which is CRAZY attentive. Expect follow up emails and communication through every step of the process. My favorite... Upon delivery of my order, I received a follow up email with install instructions and a link to a youtube video to assure my amateur installer doubts. The hitch installed exactly as described. I wholeheartedly recommend etrailer for anyone out there in the market for the products they sell. It was a truly enjoyable experience.
Jeremy Y
7/27/2017
good prices , fast delivery, web site user friendly
Jim C
7/26/2017
Kevin did a great job. Product arrived a day early.
Kevin an outstanding representative of etrailer. Would not hesitate to do business with him in the future. Larry Kelly.
Kevin
7/23/2017
Products I wanted all in one place and great prices. Super fast delivery. Will come back here first when I need something
Bob P.
7/23/2017
Great job.
Robert Moretz
7/23/2017
This adapter is a very strong well constructed unit that comes unpainted so you can paint it to match your trailer. Etrailer was recommended to me by a friend and I am happy to find this company. They are competitive, have a well rounded product offering, and an easy to use website.
RogerD
7/23/2017
Hitch & wiring arrived on schedule. I installed myself, ETRAILER video on you tube very helpful. VERY satisfied. THANKS!
Don D.
7/23/2017
It was great to find etrailer. They had the product I needed (key), at a great price and fast shipping.
Mike U.
7/23/2017
Great service!!!!!!
Paul H.
7/22/2017
The Tail Lights and pigtail that I purchased from etrailer was very easy to install. It took approx 10-15 min.The Customer service was excellent!!!!
Richard O
7/22/2017
Thank you Christina J. for taking time to help me choose the best hitch for my needs!
Bill S.
7/22/2017
Very happy. Fast shipping product is great
Annazach
7/22/2017
Brackets are great. I was very impressed with the prompt delivery and customer care from the start to the end.
Ryan M.
7/22/2017
Keep up the great work
Mike
7/22/2017
Great service and upgraded shipping and the parts arrived quicker than expected!
Troy
7/22/2017
I am very happy with the parts and prices. The shipping was very fast and arrived on time . I am sorry that the wheel seals are already on the trailer so no photos will be taken this time. You can be assured that I will be using etrailer for the parts I need from now ! Thanks for the excellent shipping! Your company and people who work there are great people
Ron Jones
7/22/2017
Getting ready to install these nice, new wheels on my sailboat trailer to add a "cool factor" to it. As always, etrailer.com has everything...great variety, awesome customer service, fast-shipping!
Rich F.
7/22/2017
I received my items always on time and in good packging. Thank you etrailer for ecxelent service and pricing
Magdy Radwan
7/22/2017
My order arrived promptly and in great condition. I would recommend this company to anyone looking for excellent service.
Roz
7/22/2017
The items I received were spare parts for my recently purchased Thule rack. Rebecca N. Was very helpful in guiding me in sending my order and followed thru to the delivery. Thanks Rebecca!
Ralph B.
7/22/2017
These recliners are exactly what we wanted for our travel trailer. The chairs installed quickly and easily and they are as beautiful and comfy as we expected. etrailer was wonderful to work with and provided updates of the availability of these recliners several times before the items shipped. The etrailer staff even contacted the manufacturer to confirm the color we wanted was still available. I would certainly order again from etrailer and will encourage our fellow RVers to do the same.
Gail W.
7/22/2017
easy to deal with, fast delivery. thank you.
mike van why
7/22/2017
Excellent people to do business with!
Ed
7/22/2017
This exactly what I wanted. Solid, strong and well made. Great product and a good value. Thanks for the easy ordering and fast delivery!!! Much appreciated.
Dennis
7/22/2017
Fast accurate service
David E
7/22/2017
Fast accurate service
David E
7/22/2017
Fast accurate service
David E
7/22/2017
The contact person was super helpful. I got my parts sooner than expected. I havent installed the parts yet so i don't have anything to say.
bob h
7/22/2017
Very impressed nice system all the way from the towbar to the seat adapter everything fit great easy installation Great place to buy from
Ken k
7/22/2017
They're great to do business with fast shipping everything fit wonderful and the people on the phone are awesome especially Kathy TV
Ken k
7/22/2017
I ordered several items..everything was exactly how the website described..very easy to order online..easy to install..i will go to etrailer for all my rv needs first...
Daniel C
7/22/2017
products were exactly what I was looking for, fair price, fair shipping, quick shipping
Tim P
7/22/2017
Revived in short order as always with etrailer. As it was a replacement it all went in easily. Works great. Runs quiet. Thank etrailer for having the products I need and can't find elsewhere.
John B
7/22/2017
after using it to pull my 32ft TT, no problems.
etrailer excellent company to deal with.
tony
7/22/2017
Perfect. I needed another mounting bracket for my trailer beaker so i can switch between vehicles. etrailer had it at a decent price and quick shipping. I purchase the original product from etrailer several years ago and have purchase other items over the years and they are a first class operation with an emphasis on customer service.
TECHCAPT
7/22/2017
Good sink cover, fits well. But I must tell you I love etrailer, you always have what i'am hunting for and you ship it quickly.
art a
7/22/2017
Have not installed the locking device as of yet, however I am sure it will not be a mechanical problem because of the outstanding installation video available from ETRAILER! Every product I have purchased from them, has been of top quality and the tech support is bar none. Thank you ETRAILER.
Ron
7/22/2017
Love that the products fit right in my trailer. This website is full of good information and is easy to use even for the not so smart people. Thank you etrailer
Kelly casey
7/22/2017
I've always liked etrailer products and their prices are the best around.
Bill C
7/22/2017
Thank you for keeping me updated on my shipment. Your site is my default site for everything tow related. Huge selection, lots of great products!
John Smith
7/22/2017
Fast shipping ,exactly what the picture shows is what you get. Excellent customer service answered all my question over the phone. I would defiantly order from this company again.
Josh. H
7/21/2017
Rose was awesome she helped me out far and beyond the call of duty. The landing gear was the right size the first time. I will recommend your company and will call on u again in my hour of need. Thanks again rose
Randy S
7/21/2017
Love this cover. It was better than I expected. Equally as important I like working with etrailer. Good people that understand and can explain the details of their products. I have used them for a lot of stuff for my boat trailers always with good results.
Tom L.
7/21/2017
Absolutely outstanding. The video presentation, the no nonsense - speedy delivery and the included materials were a snap to install. I highly recommend etrailer to any one who has a sliver of ability to read instructions and turn a wrench.
Kirk C
7/21/2017
order was what I wanted it was shipped in three days would order from E Trailer again good pricing
denns f
7/21/2017
Excellent product. Super response time delivered when expected...THANK YOU!!!You have now been Bookmarked for my braking repairs
Dea-Anna J.
7/21/2017
Great customer service from etrailer.com. The Thule parts were exactly what I needed and were a great value. I am glad that it was so easy to find, order and take delivery of the parts.
Dave R
7/21/2017
Excellent service
Lawrence F
7/21/2017
Product delivered on time and as described. Thanks for the service
Bill C.
7/21/2017
Excellent size and well built. Fast delivery like usual from etrailer. Have looked at other web sites for products and always end up at etrailer. Should know better and just start at etrailer
Ron O
7/21/2017
Great service and fast delivery. The product was very good quality and inexpensive. We have used etrailer in the past and continue to use them.
Kh
7/21/2017
Great having a Company that is awesome to work with. Thank You from a Grateful customer that appreciates Your Competency and feed back.
Dennis Fowkes
7/21/2017
Excellent quality and great service on every order I have placed !
Bob H
7/21/2017
prompt, accurate sale and delivery
Ron B
7/21/2017
Great selection. Good quality products. Good customer service. Easy to navigate website. 5 star company!
Kris
7/21/2017
perfect service
eddy
7/21/2017
Exactly what I needed and very quick shipping!
Jeff M
7/20/2017
The folks at etrailer are top notch! Super fast processing and shipping time after time! I've placed several orders with etrialer and recommend them to all my buddies! The ONLY place I order parts for my utility trailers!
T. Priest
7/20/2017
This switch worked perfect and will be using etrailer for all my trailer parts thanks for the quick deliveries
Brad b
7/20/2017
Easy to install, fair price,, I will use etrailer again!
Happy camper
7/20/2017
Product works as expected. On the other hand the service at etrailer is incredible. I had questions so I called instead of ordering online. Very helpful and pleasant representative and the order got to me a day sooner than expected. A repeat of the outstanding service I got a couple years ago on a 5th wheel sidewinder I ordered!
Harry A
7/20/2017
I recently purchased the excellent Thule Helium Aero Hitch Bike Carrier from a local bike shop. It had been a display model. Somewhere along the last 5,000 miles, noticed that one of the three anti-sway attachments was missing and realized I should pick up a few spare replacement straps for good measure if I could find affordable spare parts for the carrier. Despite my initial skepticism about my prospects, I found etrailer.com in Missouri. The replacement parts were in my hands speedily and for a fraction of what I thought I'd need to pay. Service was so good that etrailer.com will be my 'first look' when similar needs emerge in future.
David B.
7/20/2017
Products came on time, was very easy to Install and looks great.
Patrick MC
7/20/2017
Extremely satisfied with the service as well as the products.
Miguel
7/20/2017
So far i have made several orders with etrailer and have nothing to say than Extremely satisfied with both the products and the extremely fast, efficient services etrailer provides online. Will always recommend etrailer.
Miguel
7/20/2017
I was having a hard time finding what I needed. They were able to get the items I needed and informed on when I would get them. Great service!
KD
7/20/2017
All the products I ordered were just what I needed to do my repairs. Thanks George and etrailer for providing me wirh great service and products.
Excellent
7/20/2017
Ordered on Saturday and got it the following Thursday. Extremely high quality hitches as well as the S/S keyed hitch receiver holding pins. Couldn't ask for any better products or service.
Thanks
Bigfoot
7/20/2017
Got the products very fast. This is a well organized business.
Galen.S
7/20/2017
Everything was great.
Larry
7/20/2017
PRODUCT, PRICE, SERVICE VERY GOOD
JOHN C
7/20/2017
I was very pleased with the helpfullness, promptness, and knowledge of etrailer personnel. I used etrailer to upgrade my boat trailer wheels and tires; and was very pleased with the outcome.
Jeff S.
7/20/2017
I loaned my trailer to friends and it came back with both rear marker lights broken. No big deal. I was happy to fond replacements on etrailer site. George sent them out quickly which is appreciated. If need be I will purchase from them again.
Biglars
7/20/2017
Great product. Just what I needed. Fast response and shipping.
Greg S
7/20/2017
Product was exactly as described and shipping was very fast. Free shipping for some products is also a plus. I would definately buy from Etrailer again. Etrailer, in my opinion, deserves the highest rating possible. AAAAA all the way.
Michael R.
7/20/2017
Excellent service.....
Pat R.
7/20/2017
etrailer is a GREAT source for quality products at a fair price. I have purchased several items, and have been very satisfied with them.
GT
7/20/2017
AWESOME Customer Service!!! The key is perfect!
Thank you for your fast/ super extra friendly service!!!!
Christy
7/20/2017
Great service and FAST shipping.
Gary R
7/20/2017
Great service and FAST shipping!
Gary R
7/20/2017
Thank you. Great product. Great communication.
Randy M
7/20/2017
These arrived two days before estimated, and work well! I've used these tires/wheels before, and have been quite happy with them. Thanks again, folks at etrailer!
Moon
7/20/2017
Excellant product and seller
Steve
7/20/2017
Perfect fit. Video provided key measurement I needed to determine clearance. Support for products is a big deal for this company and it shows. I shopped 3 times in as many weeks. Never had an issue whatsoever.
Thanks guys. Excellent work
Tom H
7/19/2017
Great company to deal with , would use them again .
Doug
7/19/2017
The right part, received timely, Excellent price! Very Dependable! I have already begun Recommending you! Thanks very much.
Jerry A.
7/19/2017
Keep up the good job.
Cherie Careccia
7/19/2017
This part was exactly what I needed. The order was accurate, on time and it was a pleasure doing business. I would recommend this site highly.
Randall W.
7/19/2017
Great to deal with. Excellent communication. They were able to let me know the item was in stock and gave me a realistic shipping arrival date (it actually arrived a far earlier). I wouldn't hesitate you use them again.
Brian L.
7/19/2017
Good product quality. Great store communication and package tracking!
Ray B
7/19/2017
I had a great shopping experience at etrailer. The catalog was easy to navigate, prices were great, service and the follow-up was excellent!
John P
7/19/2017
The company has a great support staff. They are very helpful and gave me the right information to get what I needed done.
Jason Stiger, John Huff, George J
7/18/2017
Customer service was awesome. I had no idea what anything was called...I'd never done this before...and they talked me through everything. The parts and directions were excellent. I really loved the install videos. ETrailer saved me money...$500 less than a dealer!
Wpeterson
7/18/2017
very good service , very quick , their products are good ,I will continue to buy from etrailer
Steve d
7/18/2017
Everything worked great!! Customer service was great!
THANKS
Jim G
7/18/2017
good service.
george
7/18/2017
I had a great experience buying from this site. What I needed was easy to find at a great price and was shipped to me quickly.
Shawn A
7/18/2017
The best customer service!
Bodisafa
7/17/2017
What can I say. etrailer always comes through. I have never had an issue with them. They have always delivered.
Lee S.
7/17/2017
Best service ever! So helpful and curtious!!
Nancy
7/16/2017
I had an excellent experience in purchasing a product from this company. The products I bought came in good quality, and the customer service was great. I would definitely recommend this company to anyone in search of quality parts and excellent customer service.
Alex
7/16/2017
Great Company. I couldn't have been more pleased. Pricing was excellent, Shipping was quick even though it was free. The web site was outstanding thoroughly described parts plus tutorials were available. etrailer has their act together
Jim L
7/16/2017
Excellent transaction, communication and lightening fast shipping. Will definitely buy from in the future.
DJ
7/15/2017
Exactly what I needed now I have two cars ready for towing. I can't say enough on the quality of the items etrailer supplies. I have used etrailer probably twenty times in the past 5 years. Every time it was right and shipped quickly. It always arrives within a few days of the order. You can't go wrong with etrailer.
Greg A
7/15/2017
etrailer has better service that any tire or trailer parts store I've ever visited.
R Hindi
7/15/2017
Ordered, got, no problems. Product good as advertised, not so common today.
Paul
7/14/2017
Was a pleasure doing business with the folks at etrailer. The customer experience from start to finish is top rate, and support along the way and beyond is excellent.
Rick
7/14/2017
Parts were priced Right and fit perfectly. Thanks for the quick shipping!
Steve Worden
7/14/2017
Good quality, quick shipping - good to do business with. Thanks
Carl H
7/14/2017
Everything as advertised. Good quality and very quick shipping. I am very pleased.
Thanks
Carl H
7/14/2017
Perfect fit. Great price. Delivered on time. Will buy from etrailer again, no hesitation.
Brian M.
7/14/2017
Good communication on shipping status. Great quality.
Thx
Louis
7/14/2017
Quality product. Prompt delivery.
Skid
7/14/2017
Quality product. Prompt delivery.
Skid
7/14/2017
It fit perfectly. A Great product and a fast shipper.
Roxie D.
7/14/2017
Pleased with every part of the transaction. Great communication and shipped quickly and securely. Would definitely shop on etrailer again. Thx !
Dave B
7/14/2017
Bought a class V Curt Trailer Hitch Receiver for my sons truck. What a beast of a product, heavy duty all the way. He is going to haul his 30 ft travel trailer with it. UPS delivered it great job as always, everything was there that I ordered. etrailer great company great people.
Mike C
7/14/2017
I ordered a hitch and wiring kit for my wife's 2009 GMC Arcadia
Here are the top 5 reason you should buy from etrailer.com
1) Quality Products at affordable prices ( best I could find in a 5 search look )
2) Walk through videos with tip and trick of the trade makes the job easier
3) Customer service top notch
4) Shipping was fast and no damage everything I ordered was in the box
5) Would not hesitate to buy from again
Happer Camper
7/13/2017
Just what i needed. No issues with product or company.
Robert C.
7/12/2017
Have purchased several items over the years always completely satisfied with products and service
Gary
7/12/2017
Very fast shipping, great price.
Cinthia
7/12/2017
Good quality, very fast shipping and a fair price.
Cinthia
7/12/2017
We rely heavily on our trailer to get us to and from quality boating sites etrailer has been extremely helpful keeping us supplied with parts delivered to your door ver nice!
Mike
7/12/2017
The product was good quality, installed as an exact replacement. Works flawlessly and was shipped fast. Fell free to purchase from this seller anytime with confidence.
Cliff Z.
7/11/2017
Professional and they know their products, quick service.
B.Thomas
105491731
7/11/2017
Quick easy transaction. Received it promptly
Monroe
7/11/2017
fast shipping and excellent service
William s
7/11/2017
5 star!! Excellent service!
Carole beach
7/11/2017
Excellent service.
Robert D.
7/11/2017
Great customer services. Good quality. Fast shipping.
Orlando
7/11/2017
Product replaced what I needed perfectly. I bought extras just in case. Appreciate etrailer.com and the service they provided. I would use them again.
Kevin O
7/10/2017
Price was great and it was shipped promptly. I will be doing business with you again. In fact I just placed another order
Excellent
7/10/2017
Service, price and product were exactly what I needed. I will definitely use etrailer.com in the future.
Tracy
7/10/2017
Easy to use site, fast shipping, and good products. I'll use etrailer.com again!
Javier J
7/10/2017
I was able find what I needed. The ordering process was easy and I got what I wanted for a good price.
Dave B.
7/10/2017
Great customer service !
Tom
7/10/2017
I took a leap of faith when I dove into these guys about ordering parts for my trailer. I have to admit, these guys and gals are top notch in my book. I order lots of parts for all sorts of trailers all over the U.S., they came through both on the phone and through delivery. I will be working with these guys and gals from now own. They are like the Wall-Mart of trailer supplies. One big At-A-Boy to the entire crew there from ordering to packaging. Very pleased.
Tim M.
7/10/2017
I bought just the turnbuckles to hold down a truck camper because I didn't need the chains and s hooks that are part ot the tie down package. The price is better than the local hardware store and the item is exactly as advertised. The company sent me emails and tracking information and the package was shipped quickly.
I seldom write reviews, but the service and product were great.
TB38
7/10/2017
I have always had great service and products from etrailer and am very well pleased with their follow up on the shipment of my orders.
Cliff. K
7/10/2017
Quick service, and exactly what I ordered.
Tom M
7/9/2017
Product was as described and shipping was amazingly fast. Completely satisfied customer.
Mike Z.
7/9/2017
Great prices and quick shipping!
Tyler E
7/9/2017
Thank you so much for handling our order with such quickness.
Shirley E.
7/9/2017
Trailer tires arrived in a box within days of my order. Installed them on my boat trailer. Purchased these particular tires based on the steel belt design. Perpendicular to axle rather than wound around the tire.
Also watched video on etrailer.com to learn differences between bias and radial tires. They do a great job
Paul Bartelt
7/9/2017
I ordered 4 tires,caps and lug nuts . very impressed with product going on 5th wheel rv very helpfull when ordering, recived withen a week .
Terry l.
7/9/2017
This hitch mounts up to my pickup very easy tightens up to feel like part of truck
Hauls our 2-electric bikes perfectly!
I always put a ratchet strap on also , but it is not needed
The quality is the best !
If u call for information on any of the products they sell , they are the best " real customer service "
Thanks for a great product!
Dale
Dale H Cell
7/9/2017
Fast shipping. Easy to install. etrailer made sure I ordered the installation kit with the controller. Good place to do business with!
Dan A.
7/9/2017
I have given this product five stars. it is as the seller said and was delivered in
a timely miner.
I will order from this vender again.
Ken G
7/9/2017
Extremely happy with etrailer experience, have 04 like new Infinity.... always able to find the right replacement parts and accessories as I need them !!! Arrive in timely fashion always in excellent condition and at a good price !!! Will be back in near future thanks for your excellence !!
David P. L.
7/9/2017
Very good knowledge of parts needed. Fast shipping
Mike H
7/9/2017
The Stay Put holders are as described, appear to be very well made and were delivered when they said. I expect these will give me many years of dependable use. etrailer's site was easy to use, the company was professional and I would recommend them to anyone.
Russ
7/9/2017
etrailer.com was recommended to us by our mechanic for your excellent customer service and quality of hitches. My order arrived in 3 days, as promised. Our mechanic installed it for us. We are very pleased with it and would recommend it to everyone.
Jackie G.
7/9/2017
Very good price-Came on time-Exactly what they said it was-Very happy- Would buy from etrailer again
Gary B
7/8/2017
Great company to deal with. Fast shipping
Dave S.
7/8/2017
I was very pleased with the service and help I received. I was kind of in a time crunch and in dire need of this part and I had awesome service and very efficient delivery ... thank you so much.
JEFF Frost
7/8/2017
right on time great job
Harold
7/8/2017
Exe len parts , and even better ordering and shipping
James P.
7/8/2017
Just what I needed,, Goodprice, good quality,and prompt service..thanks...
Tim J
7/8/2017
Items were as described and shipped quickly.
bob
7/8/2017
Product was perfect fit, ordering was fast and when I needed to change my order, customer service was great. Changed to what I needed and got it a few days later.
K. Carr
7/8/2017
Order arrived super fast and exactly as described.
BKF
7/8/2017
Great servic and products. Will continue being a customer....
Jeff Auberry
7/8/2017
Excellent product . Very prompt shipping, selection ans prices are the best
Rodney
7/8/2017
Fast Delivery!
Curt D
7/8/2017
Great product, great price!!! Super easy installation was done in 10 minutes. Second hitch I ordered from etrailer and very happy with everything!
Darrin Dembowski
7/8/2017
Very pleased, product fit my truck perfect. The right fit makes installation simple. Ordering over the phone was quick and easy. Sales help very knowledgeable and pleasant. Looking forward to repeat business.
Tom D.
7/8/2017
As always etrailer has not let me down ! good products-fast service . The follow up after the sale is great Thanks etrailer.
Ralph G
7/8/2017
Very satisfied with my purchase. I ordered on a holiday and it was shipped the same day with expedited shipping which was an unexpected surprise. Contact between myself and the seller was exceptional. I recommend etrailer if you plan a purchase in the future.
Tim B.
7/8/2017
This is really more about the service from etrailer which was excellent, particularly with letting me know the original item I ordered was backordered and keeping me posted as it continued to be backordered for longer than anticipated. I was able to find some other products that allowed my bike rack (bought used from elsewhere) to be functional. Thanks etrailer!
Jordana2
7/8/2017
Everything came in good shape and quick shipping
Perfect fit
7/8/2017
Great customer service
Alfonso
7/8/2017
I purchased tires for my trailer from etrailer. I liked the price, customer service...excellent communication, fast shipping, delivery notification and my orders qualified for FREE shipping. I will be a life customer!
BRIAN R
7/8/2017
Always a great company to deal with, fast shipping and great service.
Thanks Scott R
Scott R
7/7/2017
These folks are very nice and ship when they say. Had my product when they said i would.
J.m
7/7/2017
Quick service and easy to navigate website. I had the part quicker than originally stated.
Cheryl D
7/7/2017
Product as described. Fast shipping and great customer service.
Mike L
7/7/2017
Great prices!
Matthew Ryan
7/7/2017
Quality merchandise, delivery on time. Excellent videos for installation information
William K
7/7/2017
Works excellent and can't beat the customer service!! Will definitely be a return customer!
Brad
7/7/2017
This break controller works excellent and the customer service was top notch! I will definitely be a return customer.
Brad
7/7/2017
Great job by etrailer in shipping the product in a timely manner, great customer service.
Doug C.
7/7/2017
First of all the product was perfect. I made a mistake and ordered the wrong one and Troy was amazing. Since I was busy he worked with my wife to get my mess worked out and helped us a ton. etrailer is a great company and I will be working with them for all my trailer needs in the future. Thank you Troy and staff at etrailer!!
Mark M.
7/7/2017
Great quality. Product took longer than usual to ship due to mfg back orders. Customer Service kept me informed, via emails, of when order was going to be fulfilled and shipped. I will order from ETRAILER again.
Fran H.
7/7/2017
Excellent customer support that monitored our order from beginning to end. We would recommend etrailer & will use them for future purchaes! A job well done!
Dave & Deb
7/7/2017
Jameson and Donna P. were very helpful with my order. An item was out of stock and Donna quickly noticed this and ordered it directly from the manufacturer and updated my delivery date and my shipping address. Everything arrived on time and that was appreciated. Jameson answered my initial concerns and explained in detail what I would need to complete the job. Thanks to both and etrailer. I never realized there was so much to learn about towing a trailer, but they made it easy to learn.
Michael B.
7/7/2017
Excellent service. Very knowledgeable about parts I needed...Shipment was prompt and in very good condition. will definitely recommend your company to my friends...and business associates..
Dale P
7/6/2017
Probably the best company I have dealt with in quite some time. Great deals, outstanding customer service and very fast delivery. What more could you want. They are my go to people for anything to do with my trailer - and buy do they deliver.
Jim G
7/6/2017
Everyone at etrailer must be70 or older.They know what service is all about.Great job.Thanks
BR
7/5/2017
Product was exactly as advertised. Will order from etrailer in the future.
Geoff P.
7/5/2017
etrailer has the fastest shipping I have had the pleasure to deal with. Have not had a chance to mount new tires yet, but I am sure they will be fine. Thanks for all the great service in the past and I look forward to doing business with you again.
Mike L.
7/5/2017
It plugged right in as advertised and worked perfectly. The instructions were very clear and easy to understand. Further, the etrailer service is awesome - I'll definitely be a return customer!
Philip
7/5/2017
Ordering on line was easy, shipped and track was good. Product arrived sooner than expected. Installation to about 20 minutes. Highly recommend etrailer for any other equipment.
George J
7/5/2017
Excellent product. Great service.
Frank Wong
7/5/2017
Unfortunately the product was back ordered but your kept me updated which to me was wonderful. I know that these things happen and to be kept updated is to me a big deal. The spring arrive in a timely fashion and it was the correct part. I would use your company again.
John B
7/5/2017
looked every where for these lights-- you hadem. most didn't-- thank you=- prompt ship-- arrived safe--
Bruce
7/4/2017
I installed it today, I watched video on e trailer,a lotof help
Ed
7/4/2017
Ordered air bags for my truck. Fast shipping , installed fast perfect fit. Thanks
Love your service and customer for life
Steve
7/4/2017
Exactly as described. Quick shipping, good buy!
LissaB
7/4/2017
Very pleased with service and product. Have used etrailer several times with same results. Thanks to great customer service
Russell
7/4/2017
Troy helped me to get the exact tail light lens cover I needed. I searched everywhere and only found what I needed at etrailer!
Kim B.
7/4/2017
Got exactly what I ordered Fast Free shipping all at an amazing price
Tim
7/4/2017
I looked for the grease caps in many stores and couldn't find them but I knew you at etrailer would have what I needed again Thank You
mike n
7/4/2017
Bought as birthday present for my boyfriend. My order was on backorder but i was updated every day with the status of my shipment. Great customer service and communication. Installation was fast and easy. Will order through etrailer.com again.
Sabrina m
7/4/2017
received product quickly and had a fair price and reasonable shipping.
art
7/4/2017
Everything zactly what I ordered exactly what I needed it came in a timely manner
Jim F.
7/4/2017
Exactly as ordered and all three fittings were way cheaper than another site. Exceptionally friendly and helpful staff. Took a while to ship, but I was in no hurry. Will be back as parts are needed.
Gary
7/4/2017
Excellent customer service. Quick shipping and product good quality.
Jim
7/4/2017
It's great when one does business with a EXCELLENT rating . items just what I wanted and the shipping gets done right away.
try them you will be pleased. !
Frank
7/4/2017
Customer service was top notch! Got exactly what i needed!
Kelly
7/4/2017
Fast delivery and great customer service. Thanks
Rob
7/4/2017
The right part, manufacturer, shipped and received as promised. etrailer reliable as usual. Thank you!
Layne C.
7/4/2017
Good service
Johnny p.
7/4/2017
I have to say it's an absolute pleasure dealing with etrailer. Not only did my package arrive on time as promised but the experience of dealing with the people at etrailer such as Tommy and Dani made it that much more of fun experience. There was not a problem with answering my questions if they did not know the answer they found out the answer and got back in touch with me. Their prices are great their products are good quality and there's so many good things to say about the company that I could go on and on. Keep up the good work and I will be doing all my trailer business with etrailer. Just check out their website and see how much more they have to offer.
Brian DeGuire
7/4/2017
I've ordered several times from etrailer. Their products always are exactly as described on the site and the shipping is very fast. Great place for parts and products.
Robert
7/3/2017
GREAT SERVICE!!!!!!!!!!!
JYOUNG
7/3/2017
great products, great prices, great service, what a snap!
car trailer
7/3/2017
Great people and great service and parts. Fast shipping. You won't be sorry dealing with them.
Gary E.
7/2/2017
Great doing business with you...thanks for what your company does!!...EXCELLENT! ! FIT PERFECT...
Walter j
6/30/2017
Man! Why would anyone shop anywhere else? Really. They have the lowest prices. They have everything. They deliver for free with a miniscule purchase. Melanie that answers the phone really likes her job and it shows. They work hard to do it right.
I got all my parts to build a trailer. They were the right parts and and they came quick.
Rached
6/30/2017
Good price, heavy duty. etrailer shipped it out quick and they have great customer service. Every product I have bought through etrailer has been high quality.
Chris S.
6/30/2017
I have bought three of these over the years from this company they are easy to deal with, communicate very well on the status of your order and always have great followup after you receive it...i will continue to buy from etrailer!
Paul
6/30/2017
This unit is as described and arrived in excellent condition! etrailer has many products to offer and is very prompt in delivery.
B. Watkins
6/30/2017
Fast shipping
Carrie L
6/30/2017
Great item. Fast Shipping.
Ariel K
6/30/2017
Part was delivered very quickly. Thank-you.
Kahan
6/30/2017
Fast, quality product & service - that simple!
Terry O
6/29/2017
Exactly what I needed . Quick efficient service . Very Satisfied with the whole Transaction
Joe S.
6/29/2017
Great fast shipping , really good service thanks,
Rino Francoeur
6/29/2017
Nice. Just what i needed
Lew
6/29/2017
Great service
Speedy delivery
Correct parts
Reasonable prices
Moe D
6/29/2017
Excellent customer service. They kept me up to date on my order until i got it. Product was great husband put the new motor in and it worked. Will definitely order from again if i need anything. Definitely recommend them!
Samantha
6/29/2017
Delivered promptly before expected delivery date. Worked perfectly to replace my existing parts. Thanks mucho for great product & service.
Mario C.
6/29/2017
As promised, great product & fantastic delivery! I will recommend and use etrailer again!
Cris L
6/29/2017
Once again, extremely pleased with my order from etrailer. Ordering was easy. Product arrived quickly and was in excellent condition. Emails were sent to me from the company with status of shipping. My two trailer wheels and tires (AM3570) look great. This is a quality company in every way.
Steve F.
6/29/2017
I bought LED lighting for my trailer and some stern hold downs. Everything fit perfectly and work beautifully. I've been very happy with my products from you guys and will definitely use you again when I need more parts.
Sal Borruso
6/29/2017
I can't say enough good things about the staff at etrailer. They helped me pick out the correct items to install disc brakes on my boat trailer and the technical staff was extremely helpful in helping me better understand how to perform the installation. This was the first time I ever install a new brake system and their help enabled me to easily and successfully complete the installation. A+ for the product quality and for etrailer staff!
Billy H
6/29/2017
I've ordered parts from etrailer a few times now and their service has been great! My order shipped within 24hrs.
I would highly recommend etrailer to other DIY boat and trailer folks like me who want good product at a fair price and great service!
Gary W.
6/29/2017
Excellent service fast shipping lifetime customer
Steve
6/29/2017
Very impressed with the jack. It installed easily without any problems and worked perfectly. I was also very impressed with etrailer.com; their web page was easy to navigate, the description was complete and accurate and the ordering process was very easy. The jack was shipped promptly and it arrived on the date they projected.
Bill W
6/28/2017
Exactly what I wanted! Excellent company!!!
William H
6/28/2017
Excellent product. Easy to order. Quick delivery. Very satisfied!
William H
6/28/2017
Easy to install, works great. Customer service was very professional.
Don S
6/28/2017
Received product as described. Super fast shipper with great communication. The wheel has a great look and fitment is perfect.
Steve L
6/28/2017
Great product and it arrived remarkably quick!
I appreciate the email tracking and good follow through.
Hammertime
6/28/2017
Product was an exact replacement for broken light. Installed easily in about 10 minutes and included the light bulbs.. Will buy again from this company
Dennis E.
6/28/2017
Etrailer has a great line of products and I think they do a great job delivering them.
Very impressed with this company.
Ron M.
6/28/2017
These suspension parts are a perfect fit and have solved my utility trailer problems. Great help from etrailer and a great information packed web site.
Craig
6/28/2017
Fast Shipping. Accurate product description Highly recommend. Competitive Pricing
Todd N.
6/27/2017
The part was easy to order, reasonable shipping rate and came in a timely fashion.
Exactly what we needed
6/26/2017
Great service - delivered early!!!
Bruce
6/26/2017
Shipping was fast. Great job etrailer.
William
6/24/2017
They are the best company and their customer service is awesome.. I would use them again, they even emailed me to see if my order arrived, and if I was satisfied. Would refer them to everyone I know.
Owen
6/24/2017
Easy ordering. Quick shipping and expert advice on products. Will definitely purchase from etrailer again
Mike S
6/24/2017
Was the exact parts I needed at 1/4 of the price of many other retailers
Drew S
6/24/2017
It has been over a year since I had rebuilt my trailers using parts purchased at etrailer.
This is the first time that I have been able to put any real miles on the unit and with 800+ miles the lights and everything performed flawlessly. I will not think twice of making additional purchases from etrailer.
Robin A
6/24/2017
Product arrived very very quickly and it was exactly as advertised. I'm very pleased.
Leon
6/24/2017
Great product and very fast shipping!
Chris
6/24/2017
Only place that had what I needed and able to get it to me within a very short time frame(2 days)! Thank you so much
Paz
6/24/2017
Very competitive prices, Fast shipping and great customer service and support. This is my 3rd order from etrailer.com and have not been disappointed yet.
Mark
6/24/2017
Good product, and relatively quick shipping. I will be ordering from etrailer.com again in the near future.
AB
6/24/2017
They had the rack I needed, in stock, and at a great price. Shipping was free, quick, and easy to track. Item arrived well packaged and undamaged. So what's not to like?
Steve T
6/24/2017
Easy ordering. Great customer service. Called to inform me product out of stock and new shipping information. Product arrived in timely manner. Would definitely order from here again.
Lynn L.
6/24/2017
The product was exactly what I needed and exactly what was described on the website. The expedited shipping arrived earlier than expected.
James R.
6/24/2017
Great customer service, I needed hardware for a factory hitch and they did not offer a kit so they contacted me and we found one that would work. Installation was much easier than I anticipated, the wire tool for the plates and bolts is a game changer. Would purchase from etrailer again in a heartbeat
Cory
6/24/2017
Very good company to do business with.
Bob H
6/24/2017
The guys at this company were very helpful and informative. I spoke with them on Monday and had my item on Wednesday. Unbelievable service!
Charlie S.
6/24/2017
The hitch cover is great. etrailer.com does a great job of depicting the product and their customer service is excellent. I am a returning customer and will keep coming back.
John
6/24/2017
Quick deliver , easy install, great customer service
John Bailey Jr
6/24/2017
very good fast shipping rate excellent
john p
6/24/2017
Exact fit No hassle to order great service
C.W Hempstead Texas
6/24/2017
Always great service from etrailer! Been using this site since 2011 with no problems, prompt service.
Tim F.
6/24/2017
Well constructed and rides securely and quietly.
Rick S
6/24/2017
I am happy with the quality, fit & quick response.
Roy S
6/24/2017
Great service and pricing.
Jim S.
6/24/2017
It took time for my order because of the manufacturer and etrailer kept me informed as the process went along. Thanks for your great customer service.
Peter B
6/24/2017
Product arrive early, fits perfect, and a perfect transaction.
CHRISDAGREAT1
6/23/2017
Helpful and knowledgeable staff...Great follow through!
Beth W.
6/23/2017
Excellent product.........and the excelled only by the service from etrailer!!!
Bill
6/23/2017
Received tires and wheels a day early in good shape. Thank you all of your help. I will definitely recommend etrailer to anyone. Andy
Andy W.
6/23/2017
I was very pleased with etrailer's quick turn around in filling and shipping the order. I have and will purchase other trailer items from etrailer.com!!!
Kent R.
6/23/2017
A simple bearing pack on an early 50's travel trailer axle turned nightmare. My local guys just said sorry. However, etrailer had the parts in stock at a great price. The site is very user friendly. What made finding the right parts easy was their excellent and complete listing of sizes and dimentions of seals, bearings and hub caps etc. that I needed. I found the parts to be of high quality. This combined with unprecedented customer service and fast shipping has earned them my future business. I would highly recomend them as a go to site for all your trailer needs. THANKS.
leeann s.
6/23/2017
Great prices and quick delivery
JimF
6/23/2017
Product was exactly as described and shipping was very fast with excellent communication!
Christy
6/23/2017
Great item at a very good price
J Hughes
6/22/2017
Product was exactly what i needed..easy to order...timely on order and shipping...thank you!
Mark jones
6/22/2017
The brakes look great. Only issue two of the brake shoes popped of the pivot from shipping but I was able to get it back on.
The order arrived on the 3rd of the 3-5 days promised.
The customer service rep Kathy was very helpful and answered all my questions.
Jeff
6/22/2017
Excellent customer service. A few contents were missing from the trailer brake assy. Contacted ETrailer and the friendly customer service rep was more than helpful to be sure that I received my missing parts. Will definitely purchase again through ETrailer. Thanks again.
Scott P
6/22/2017
Excellent product and service. Highly recommend this company.
Brad V
6/22/2017
The item I ordered was back ordered from the factory. To my surprise it was shipped within several days. Very good service and knowledgeable support at the parts department.
mike t.
6/22/2017
I RECIVED MY ORDER IN A TIMELY. MANER PARTS WERE WHAT I WANTED. THEY WORKED GREAT. I WOOD BUY FROM ETRAILER ALLWAYS
RON F
6/22/2017
I received the parts Saturday and installed perfect fit. Thanks for good service
Jerry
6/22/2017
Great service
Rob k
6/22/2017
Easy to install - took less than 30 mins. very happy with the product.
I am also extremely happy with the customer service. I accidently ordered 3 of these vents and I only needed 1 - when I realized the mistake I immediately called customer service and the girl who answered canceled the current order of 3 and made a new order (without laughing and without my wife finding out about the over charge)!!
The product was shipped the same day and I installed it the day I received it. Took less than 30 mins.
Happy customer
Scott Hooten
6/22/2017
Great transaction. Thank you.
Mark P
6/22/2017
I had a great experience with this company. They answered my email in a reasonable time and the shipping was very fast. Cheap prices, fast shipping, good communication, and a quality product. That pretty much covers my experience with them.
Ray B
6/22/2017
The item arrived on time and in Excellent Condition.
Michael E.
6/22/2017
I am very happy with the product, customer service, speedy email replies and delivery. There were a couple of nicks in the product that don't appear to be from shipping, but overall, i am very satisfied, would recommend the etrailer company and I would do business with them again.
John
6/22/2017
Very good people. I accidentally ordered two hitches and the recognized the error and called me and corrected my mistake
Doug a
6/22/2017
Great, well made product---extremely fast shipping---good price for good quality---very pleased with this company purchase
Ray
6/22/2017
We have always been satisfied with products and delivery time from etrailer.
JetCarrier
6/22/2017
Great company to deal with. Great parts at a reasonable price. Fast, courteous and knowledgeable customer service. Great communication during shipping.
Mike G
6/21/2017
Excellent value, very responsive customer service and quick shipping. Couldn't ask for more.
Greg H
6/21/2017
This product is pretty much the same as most. What impressed me was the company. I was called on a Sunday and informed about my delivery date. It feels more personal to talk to someone than to wait around not knowing what's going on with an order. I have and will be doing more business with etrailer. Thanks.
Al Preble
6/21/2017
One word... AWESOME!
SHANE W
6/21/2017
Fast delivery
Jeff K
6/21/2017
Great Quality. Delivered as promised.
Dan E.
6/21/2017
Great price, and speedy delivery, a quality product.
Anne C
6/20/2017
Good product and easy install. Fast delivery well made product
Marty
6/20/2017
Arrived pretty quickly and was exactly what I ordered. Great selection to choose from.
Kathy S.
6/20/2017
Great product, great service. What more do I need to say.
Adam B
6/20/2017
The products ordered were great and worked as promised as was the customer service, as I have come to expect from trailer, which I why I keep coming back.
Adam B
6/20/2017
Everything easy and worked great
Michael Alban
6/20/2017
Awesome products and customer service, as usual. Would highly recommend!
Rich
6/20/2017
Fantastic. Don't bother even looking anywhere else for trailer parts, nobody can touch their pricing.
Mike d. Buffalo ny
6/20/2017
Came as described. Fast delivery. Shipping charges were reasonable. I will use them aft.
Jfree
6/19/2017
Good service, fast shipping and great product.
Ryan S.
6/19/2017
Great service and great products.
Bethany F.
6/19/2017
as with previous purchases quality products, prompt shipping and reasonable prices.
bones p.
6/19/2017
The service from etrailer is the best. These people really care about customer service.
Steven D
6/19/2017
Great products and quick delivery
Selena
6/19/2017
Great experience and good customer service
Paul S
6/19/2017
Fast shipment! Quality product!
Larry
6/19/2017
Excellent Service from etrailer Again!
Very good product! Follow instructions and the rails will fit perfect and perform well!!
Doc Murdock
6/19/2017
Have used etrailer in the recent past and recommend them for their products. I have purchased hitches, and lights among other trailer related item and I'm very happy with the products and service.
Kit W
6/19/2017
This is the third time ordering from etrailer as always customer service is excellent and product is just as pictured.
Brenda C
6/18/2017
Received great response to my question, and got my parts quickly.
Eric B.
6/18/2017
The trailer receiver hitch was as advertised, very stout and more than able to handle my needs. I will check with you guy's first from now on. Thank You Anthony
Anthony B.
6/18/2017
Product delivered as expected. You tube video showed controller and wiring required. Ordered the wire and controller and it was plug and play. Very nice setup.
Kevin M
6/18/2017
This is the second purchase I have made from etrailer.com. I have to say their service, speed to complete the order, fair price, and follow up is top notch. I really like they have installation videos to the product which makes it super easy to DYI. I would buy from them again when the needs arises.
Cheers
David H from SoCal.
David H
6/18/2017
Easley ordering great customer service would highly recommend
David L
6/18/2017
Product arrive quickly and was precisely as it was represented. No surprises for me....and that's a good thing.
I've yet to be disappointed in etrailer.
Larry F.
6/18/2017
everything is working great, still very happy with purchase. glad i used etrailer
jim g
6/18/2017
I recently ordered replacement parts for my bike rack. I have not yet put the parts on, but would like to compliment etrailer for their prompt service and follow-up. I received a courteous email telling me the parts had been shipped and thanking me for my order. Impressive customer service!
Liz
6/18/2017
Good, quick, simple service.
KS
6/18/2017
Great price, cheaper than local discount store or the tire store in town. Fast shipping, I'm happy
Charlie W
6/18/2017
Excellent service, excellent product. Very serious company. I recommended 100%
Juan G Angel
6/18/2017
Received product yesterday when I was told it might be July something. Everything checked out, packaging was perfect. I will order again from etrailer.
Dick E.
6/18/2017
fast and fair service , thank you
Wayne
6/18/2017
Product was as described, fast delivery!
Sharon W.
6/18/2017
I was extremely happy with the replacement vent lid for my enclosed trailer. I took a chance that this particular model would work for my 14"'x14" vent from the description on-line. The product was delivered in a reasonable amount of time and the directions on the package made it easy to install it myself. The fit and finish looks better than new and I would recommmend this company to anyone in need of trailer parts. They seem to actually care about customer satisfaction!
Dan K.
6/18/2017
Very timely with shipping and delivery. Product was readily available and easy to find. Will definitely recommend this company.
Diana su
6/18/2017
Great customer service and fast shipping
Karl
6/18/2017
Super Fast Shipping and was EXACTLY what I was looking for. Thanks for the GREAT salesmanship and customer relations.
Vern R.
6/18/2017
Worked great, arrived quickly.
W. Benson
6/18/2017
troy and the order are excellent, many thanks for great service and pricing
troy
6/18/2017
Product was correct...timely shipping and delivery !
Jim C
6/18/2017
super service
john s
6/18/2017
Couldn't be happier. Received power jack very promptly. Installed that evening for first trip. Worked fantastic. Second purchase fm etrailer.com and both times service was prompt and first rate. Thank you etrailer.
Mike R
6/18/2017
Well designed user friendly sit, comprehensive product line with reasonable prices.Great customer service Wish more retailers were as good as these guys. Will use them again as the needs arise.
Thomas
6/18/2017
Fast fast shipping. Awesome product at great prices.
Will definitely us etrailer again.
Thanks so much.
You want easy great service? etrailer is your best bet!!
Kim N.
6/18/2017
Great equipment came on time and quality stuff,will recommend to other people,ty!!
Randall Janke
6/18/2017
Order my hub and drum for my trailer . Got exactly what I wanted and fast as I was leaving for vacation. You guys have never let me down . Got them fast as promised. Thanks.
Andy R.
6/18/2017
Great customer service and fast shipping. Product is as described and fits perfectly! Thank you etrailer!
Heather
6/18/2017
Every thing I have bought here has been good. the service has been quick and prompt.
chief
products
6/18/2017
Blue Ox towing products have served me well. We are full time RVers and have used them for several years. I would also like to make a comment about etrailer services.
They are an excellent company to do business with.
Russ J
6/18/2017
Exactly what I ordered shipping was super fast less than a 10 minute phone call will definitely do business with etrailer again
Brian s
6/18/2017
As usual great customer service. Notified me that they needed to find the second wheel at another distro center so my shipment might be delayed. However they still found a way and wheels arrived in time to drop them off with my technician for my tuneup and install. Love how they keep you informed every step of way. Also love the super helpful guides about what everything on the tire means and when you might use one feature or another and even how to measure your bolt spacing. I knew nothing but am now an expert and was able to choose the right tires. Also love the detailed video reviews on EVERY product on the site. They are consistently helpful. I wish other retailers were this focused on attention to detail. Still my number one go to place for equipment. Oh and the wheels look just as pretty as in the photos and video, bonus!
EPyle
6/17/2017
I am totally satisfied with both etrailer.com and the product that I ordered. It came to me very quickly and it is exactly what I need for my travel trailer. I would highly recommend etrailer.com.
Thank you
Robert B
6/17/2017
Great product and great service
Randy R
6/17/2017
Great company to do business with! Great selection and prices. Online ordering is easy and fast.
Bobby B
6/17/2017
I was amazed with the attention to detail locating and tracking such a small order!
Keep up the good work.
Milton M
6/17/2017
The item was better than expected. I am VERY pleased with the product and the great service I received! It was shipped out quickly and I was kept informed thru the course from order to receiving the item. I would recommend them to anyone that needs products of this kind. Thank you very much for a pleasant experience!
Samuel B.
6/17/2017
Exactly as depicted. Fast delivery. Good price.
Lee S
6/17/2017
Arrived promptly, exactly what I ordered, worked great. Excellent follow up from vendor.
Mike S
6/17/2017
It was a real problem with a incorrect part shipment from etrailer , but after some two weeks of emails I received the correct part.
Terry N.
6/17/2017
Thank you. It is an older trailer and happy you carry the products we need. The service was friendly, accurate and fast. Don't see this in service field lately and find it very refreshing. Good job. Will call if I need something again. Ann
Margaret a.
6/17/2017
very helpfull with a problem,shipping was fast.very satisfied
jack m.
6/17/2017
I was very impressed with the service, product and pricing I have been in business for 40 years and not many company's understand how to treat customer. Special thanks to Sandy J great attitude and help I will be buying again and recommending your company. Thanks
Doug Clark
6/17/2017
Was the correct replacement for our hitch. Super fast shipping. etrailer will always be our first chose for parts!
Dan
6/17/2017
etrailer service is great. They had the product I needed at a good price and shipping was quick. They will definitely be my source for RV products.
Dennis
6/17/2017
Valve worked great. Service was fast,very happy
Jeff
6/17/2017
My product arrived quickly and unfortunately had been damaged in the mail. Called customer service and they promptly sent another item which was received only 4 days later. My experience was excellent from order to final product. I will be depending on them for now on. Plus, they sell replacement items for things that most stores would make you buy the whole item. Thanks trailer.
Michael H
6/17/2017
This was an exact fit for the OEM installed on my boat trailer. Price, accurate fulfillment and delivery time were all outstanding. The original plug on my wiring harness fit this fixture just right.
Ken M.
6/17/2017
Thank you for all your help, information and outstanding service!
It's 11:30 PM but I just had to write this now. All night at work; I was anticipating delivery, tomorrow, of the trailer hitch I ordered for my girlfriend, Teresa's, vehicle. I left work at 10 PM and the hitch was waiting at the door, a day early!
First, when I completed the survey after my order, I was so positive and wanted to give you all the highest ratings. I got free shipping but, I was not sure how long it would take. I mentioned this in the survey but did not wish to be negative in any way.
I immediately received a reply with the estimated delivery date.
So, I brought the package into the house and noticed the UPS label was "3 Day Select"! Thank you for the free upgrade, free shipping and the best price, anywhere. I did a lot of research and saw this exact same model hitch priced as high as $250. and average of $150. So your price. and free shipping is amazing!
I will soon order another hitch, from etrailer, for my own vehicle because I have never seen such outstanding service, at any price.
Thank you!
Andy C.
6/17/2017
My husband is always amazed at how quickly he gets his order!
James B.
6/17/2017
Great Customer service---Knowledgeable about product--fast shipping--great experience--good prices
RHH
6/17/2017
Excellent product. Arrived exactly as described. Fast shipping too.
Marty S.
6/17/2017
The item came right on time and fit perfectly great product highly recommend
Phil L
6/17/2017
Had a hard time finding what I needed until I went to etrailer. Product was exactly as described and fit perfectly. Great packaging and quick shipment. Thanks!
Missy
6/17/2017
Hitch arrived quickly and securely packaged. Followed the instructional video on the website and had it installed in under 40 minutes. Great service, great product and easy installation. Met or exceeded my expectations and price was very competitive.
Matt Z
6/17/2017
Great product, great friendly service.
Great service
6/17/2017
Quality of the pieces is great, and delivery time was excellent. Look forward to doing business with you in the future. Would definitely recommend your firm to friends anytime.
mobman7326
6/17/2017
lot heavier than i thought it would be great product great price also
Tim M
6/17/2017
Exactly what I needed at a good price.
Jeffrey M.
6/17/2017
very fast shipping, good product. nice website
jcobb
6/17/2017
Delivery was very prompt! Product was a perfect fit. We will definitely use etrailer again! Great experience.
Jan
6/17/2017
Again along with the other parts I purchased the videos provided on the website help a lot to know what to expect for the installation.
Thanks
ron w.
6/17/2017
I will buy everything from your store
James
6/17/2017
The product arrived promptly and was exactly what I needed. Outstanding customer support. The prompt replies to questions are really appreciated. I will always go to etrailer first.
Dave O
6/16/2017
These folks are extremely easy to purchase products from at a great price.Thanks
Butch
6/16/2017
Great products and LIGHTNING FAST SHIPPING. was at my door in 24 hours
Paul H.
6/15/2017
Very fast service. Two day delivery.
Bill Biwan
6/15/2017
Great quality, best price on the internet and fast delivery!!
Tim P
6/15/2017
Excellent products at great prices with fast shipping and friendly service. Who could ask for anything more. Highly recommend.
TJ
6/15/2017
I will say this was a very pleasant
transaction, I was well informed and updated with the shipping information
and notified when items were shipped and everything arrived in two days. I
highly recommend etrailer to anyone requiring your products and I will
definitely be using etrailer in the future for my trailer and RV needs.
Galen
6/15/2017
Product fit perfectly and matched my existing lock set. Finding number matched lock sets for Thule racks can be difficult but these are a perfect I fit and I feel much more secure with my bikes on my rack now. Communication with etrailer was some of the best I have had with a online vendor and I will definitely be ordering from them again.
Adam P
6/15/2017
Very helpful. Great price. Fast delivery.
Jack H
6/15/2017
Product arrived in excellent condition. Service was very good. Will shop with your company again.
Ken Mj
6/15/2017
I lost the keys to our cargo carrier an needed keys asap ,seeing as we were leaving for the beach in a few days!! Came when was expected !!! Thank you!!!
Kris b
6/15/2017
Service was excellent. Part(s) lived up to my expectations-as usual.
Philip
6/15/2017
Delivery was very fast as the guys at etrailer upgraded shipping at no cost to me. Items ordered are just as described. Very happy and will order again.
Greg
6/15/2017
I went to your web site looked up the key number I needed ordered it and it was delivered in a week very efficient Thank You.
Bill N.
6/15/2017
Excellent in all respects. Starting with the web site and the installation videos gave thorough and complete instruction. The telephone order process was efficient and pleasantly handled and delivery occurred exactly as predicted. Opening the order, I found the packaging to be excellent and protective of all components.
In summary I have never had a better purchase and delivery. Your company and people are to be commended.
Marv C.
6/15/2017
Exactly what I needed and quick delivery, Thanks
Jerald Dunn
6/15/2017
Excellent service from etrailer great product fast delivery!!!!! Kristin was great and helpful
Ron c
6/15/2017
Exactly what I needed, delivered in a timely fashion, with great pricing. Will use this site again for my next lighting needs.
Bill
6/15/2017
Great price; fast shipping.
Brian M.
6/15/2017
Great price, fast shipping
Brian M.
6/15/2017
I ordered a marker light for my boat trailer. It arrived promptly and works great. Thanks for the great service and value!
Kevin B
6/15/2017
I needed extra keys for a utility box on a small trailer. Each vehicle that may pull the trailer has a full set of keys. etrailer had the key we needed and delivered the amount we needed promptly and as promised.
Tom
6/15/2017
Happy Happy Happy looks good will do business again
Mocephus
6/15/2017
Exactly what I needed, everything went on smoothly and as it should. Arrived well packaged and in good condition! Thanks etrailer!
Robert M
6/15/2017
Great service, product, and fast delivery. Thanks
Steve H.
6/15/2017
Fast delivery and great customer service. Product is exactly what we ordered.
Jenn
6/15/2017
Fast shipping, excellent product and price. If the grill works as good as it looks we will be golden. Thank you, will buy from etrailer again!
Greg
6/15/2017
as described,fast shipping. Works as should. Thanks George!
Mark S
6/15/2017
Exactly what I ordered. Easy website to navigate and super low prices! Great customer service. And the product was shipped and arrived before expected. I would absolutely use etrailer again.
Vinny
6/15/2017
Quick delivery. Just what I wanted.
Stu
6/15/2017
Michelle was great helping me with my order. She knew exactly what I need to setup my Honda CR-V as a towed vehicle behind my motorhome. She explained all the needed parts and was very polite.
Thanks Michelle
Bill V.
6/15/2017
Product delivered quickly. Installed easily. Installation videos were very helpful.
Chuck R.
6/15/2017
Dealing with etrailer was an excellent experience. The product was exactly as described, it shipped quickly actually arriving two days earlier than original estimate. Your online video for installation made the wiring project easy. The video was 100% accurate. Definitely a 5 star experience.
Wayne P.
6/15/2017
This was exactly what I ordered....at a great price! It was shipped and delivered promptly.
Michael L.
6/15/2017
The product was as I ordered. It was very easy to order and it was shipped that day. I would highly recommend this site to order parts. I will definitely add it to my favorites and will order from there again.
Sandie F
6/15/2017
Great product, great service, fast delivery!
Jeff D
6/15/2017
Hub and breaks were delivered quickly and price was great. The items were what I expected and installation was simple. Would highly recommend this company.
Dave A
6/15/2017
Not installed yet, parts in excellent condition.
Antonio Guerrero
6/15/2017
Great product. eTrailer.com is the true winner, with the search capabilities, instructions, and especially the videos is what makes the product nice. I thank you for website service, the ordering ease, the shipping and tracking, and the customer service. This is my second product that I have bought and it will not be the last. Thank you.
Brian
6/15/2017
Great company and an even better product! Thanks!!
Josh O.
6/15/2017
Very impressed with the etrailer purchasing experience. They provide regular updates and follow up with you until the product is delivered. And even with the free shipping the wheels arrived a couple days early. And the wheels arrived with quality packaging and in perfect condition. Biggest concern I had was confirming the wheel type & bolt pattern, which they provided excellent video to help you sort out.
Bob P.
6/15/2017
Extremely Satisfied with product,great quality,best price ever, fast shipping in timely manner and thank you etrailer for the great service as a seller.
Mr Tutic
6/15/2017
Best customer service I've had in a while! Very responsive and helpful with any questions.
Kipp K
6/14/2017
WOW was that fast. And price was great. Will use this vendor in the future for sure
Charlie W.
6/14/2017
Nice, on time and a good price
James cole
6/14/2017
Great product and fast service!
KH
6/14/2017
as for the product- simple- Its a 4ft long receiver not much else to say, but want to commend etrailer have bought several things from them and service and follow up has always been wonderful- great company to work with. Thanks
scott k
6/14/2017
Excellent, Fast Shipping
Gary K
6/14/2017
Great service. I didn't know the part number for my Thule bike rack so I sent a picture and they supplied the right part.
Len B.
6/14/2017
George and Brittany both Customer Service team members did a terrific job in securing the Atwood lift I needed and in getting it to me as they promised in time for our trip. Product went in short order, no issues and tested fine.
Based on this experience with etrailer, their customer service team they are my supplier of choice for parts I need or want for our Airstream TT.
Bud
6/14/2017
No problems or issues with the install. have used it mostly for hitch bike rack and it has served wonderfully. As with most things like this, installation will go MUCH smoother/easier/quicker with a friend to help.
This is my 2nd hitch to order from etrailer and I just installed my 3rd!
Josh
6/14/2017
Product worked great. But much more important than that is the fantastic support that is offered here. The communication is the best I have seen for some time. A real pleasure to work with.
Bill
6/14/2017
Was very please that they had the product that I need to replace the stuff that was stolen off my roof racks. The parts were shipped promptly and exactly what I needed. Have bought other thing from etrailer and was as equally satisfied.
Paul F.
6/14/2017
Fits perfectly; well made; excellent service. Would definitely shop etrailer again. Great communication from the company tracking delivery.
Paul D
6/14/2017
The folks, particularly Jaylin, at etrailer.com are knowledgeable, very helpful, and friendly; they assisted me in obtaining replacement modular bases for the system on my pick-up.
Ken B
6/14/2017
Good Trailer tires . Good website offering many products and priced right! Easy to use and very fast shipping and customer focused. Called in and got someone right away!
Todd E
6/14/2017
Great product. Very satisfied with purchase and delivery. Thank you for making shopping online a great experience.
Steve R.
6/14/2017
Great product. Excellent costumer service. Thank you for doing each a great job.
German Merino
6/13/2017
Excellent service from order to delivery. Perfect product.
Johnny
6/13/2017
I couldn't find these light covers anywhere but here. Great prices and fast shipping.
Don J
6/13/2017
I'm very pleased with the quality of this replacement lock set. etrailer's pricing, along with shipping was also quite reasonable. What I think impressed me the most was the level of customer service I received after asking etrailer.com a question about installation. Nikki at etrailer was extremely thorough in her response and always got back to me within 24 hours. She truly understands the importance of customer satisfaction. My positive experience in that area alone would seal the deal in being a repeat customer of etrailer.com.
Vince R.
6/13/2017
Exactly what I wanted, when I wanted it at a decent price.... thanks
Rex F
6/13/2017
Great product! Easy to install and worked great. Item was shipped quickly. Thanks again.
Shawn S
6/13/2017
As a newbie travel trailer owner, I was happy to find a product that makes towing so much less stressful. Thanks to the video provided by etrailer, right there on the page where I ordered the product, it was easy to install, too.
Mark F
6/13/2017
George and the team at etrailer did a fantastic job getting me this hitch ball - in time to take the boat and enjoy the weekend. OUTSTANDING SERVICE!! Nicely done! Thanks. Kurt
KSmith
6/13/2017
The product was exactly what I needed! But what was even better was the awesome customer service and FAST shipping!
Kayleigh A
6/13/2017
Factory replacement lenses for my flatbed, fir great, the shipping and packaging were both excellent as was the response time and service.
Brenen b
6/13/2017
One of the valve stems ordered arrived with the smaller grommet missing. Called CS and was immediately taken care of. Could not send just the missing grommet so they sent another valve stem. I was so impressed with the quality and service that I ordered 5 more for the camper. Note that this was not a high dollar order, but the service was first class.
Bill D.
6/13/2017
Arrived promptly and as described.
David S
6/13/2017
Good stuff. Good prices. Good delivery. Happy camper! :)
Chris N.
6/13/2017
I couldn't be more pleased with a supplier than I am with etrailer.com. They have what I need. Their prices are fair. They deliver in a timely manner. The product delivered fulfills the expectations I had after reading their site/catalog description in every way. Bravo, etrailer! Many thanks.
Chris N.
6/13/2017
I have not installed the lights as yet but much appreciated the staff at etrailer who offered help in returning the mis-ordered previous lights and help get everything returned easily. Bob Locker
Bob Locker
6/13/2017
It was exactly as described and actually arrived 2 day early!
Jeff R.
6/13/2017
Ordered tire and rim on Wednesday, got it on Monday. Reasonable price, free shipping.
Bob
6/13/2017
The hydraulic drum brakes with backer plates, I ordered came on time and fit great. I also installed new bearings and they fit good too. I will use them again when I need more parts.
jbs
6/13/2017
Great item fast delivery
C wise
6/13/2017
The wire harness was complete. I got lucky and found a factory installed wire so I only needed one part of what i bought but it too worked as promised.
Thank you for the great service and the excellent follow up.
Sincerely
Brian
Brian S
6/13/2017
Product was a perfect fit and was delivered in a speedy manner. Would recommend
Bob
6/13/2017
fast shipping, good communication, great pricing
Troy
6/13/2017
This product came quickly and was exactly as described. Very pleased with etrailer. Thank you.
John
6/13/2017
fast delivery - and everything was exactly what I ordered. Love the web site, easy to get around on and find what I need. Actually going on there now to order more good stuff!!
Theresa K;
6/13/2017
They fit perfectly, they stay on, I can see behind the trailer better! And for a great price. Who can ask for anything more?
Jim C.
6/13/2017
Superior service. Excellent communication through the whole shipping process. Couldn't be happier than I am with etrailer.com.
Dan B.
6/13/2017
I must say, etrailer has the Best website and service I have ever had online. Even though I had chosen 1 incorrect tire of 2 different types, they helped me to get the wrong tire returned and quickly arranged for the right one to come. I am amazed by this kind of good service in a day when it's very rare. Much Thanks to Shery T. and George J. and the whole etrailer team. We Islanders would say in our local Hawaiian pidgin language---"etrailer.com is-- Da Best!" Aloha and Mahalo from your #1 customer here in Honolulu Hawaii.
David R.
6/13/2017
Perfect description and fit for my trailer. Fastest and most economical shipping. Your company even upgraded my shipping without charge. Great communication and description of the product. Will buy again from your company and will tell friends.
Marty Bishop
6/13/2017
Great service!!!!! Very helpful, shipped fast.... I am very pleased!
TW
6/13/2017
Great website
Great selection
Reasonable prices
Fast (and free) delivery
Very happy to now have a spare tire for the boat trailer
Charlie B
6/12/2017
Thanks very good price and very fast shipping!!!
Chris
6/12/2017
The product (a switch for my electric trailer jack) was received prior to estimated delivery date. The price of the switch was the best when compared to many other RV and electronic sources, and was the factory specified switch. If etrailer can get the small orders right, then I will return for the larger items.
Michael
6/12/2017
Everything from ordering to receiving the product was first rate. I'd order again from them again with no reservations at all. Product came in great shape and very timely.
JW
6/12/2017
Exactly what I needed, I ordered 6 of these for a special project for my company. Delivered sooner than I expected, very satisfied with this company's service! Thank you!
N. N. Walker
6/12/2017
Product showed up in a couple of days and works exactly as advertised , I couldn't of been happier with the whole experience.
Eric R.
6/12/2017
Customer service was great
Richard F
6/12/2017
Shipped quick
Richard F
6/12/2017
Product was what I expected and easy to install. Plugged into my truck and works great. Would order from etrailer again
Chris
6/12/2017
Shipped fast and came in a day earlier than expected, thanks for the great seecice!
Mike
6/12/2017
Great product and price.
Bruce Hart
6/12/2017
Order was promptly filled with product as described. Would use this seller without hesitation.
Keith G.
6/12/2017
fast delivery will put on tomorrow
HERMAN
6/12/2017
Good product, quickly shipped
Barry
6/12/2017
Great overall experience. Ordering was easy and shipped quickly. Lens cover replacements fit perfectly. I would definitely recommend etrailer.com for products and service. Thank You!
Kathy B.
6/12/2017
Great overall experience. Ordering was easy and shipped quickly. Lens cover replacements fit perfectly. I would definitely recommend etrailer.com for products and service. Thank You!
Kathy B.
6/12/2017
Excellent, speedy service. I was not able to find these lights anywhere else. Thank you.
Jud.
6/12/2017
Quality product. Great fit for my hitch. Fair price. Timely delivery. No surprises. etrailer is a good, reliable source for parts and accessories. I'll be back!
mike
6/12/2017
This is a great tire for my 8800# Travel Trailer. Kudos to the team at etrailer for letting me know that the tire was going to ship a few days late and offering substitute items. I kept the order as is and still recieved the new tire in less than a week. The tire was in a box and not some torn bag.
Apropdoc
6/12/2017
received just what I ordered on time & in good shape
Larry S.
6/12/2017
Product was as good as advertised and shipping turnaround was excellent.
Glen L.
6/12/2017
Great value for price
Maureen K
6/12/2017
Just as described, worked perfectly!
Wayne
6/12/2017
Fast shipping , quality is great
No complaints. Will buy from again
100% direct fit ,good service, fast delivery, and good price
Jim
6/12/2017
I am impressed that the key I ordered fit perfectly. Great product, albeit a bit pricey, but I did get what I needed. So I am very happy. I would do business with etrailer again.
Terry J.
6/12/2017
I haven't installed the product yet, but the etrailer sales rep Kelsey was very helpful through the process.
Stephen Pope
6/12/2017
Good quality product and exact fit for my 1990 Jayco pop-up. Shipping was fast and in a timely manner.
Josh H.
6/12/2017
nice to be able to completely rebuild my brake system part is very well made and fit like they should would use again
guy f aldridge
6/12/2017
Just what we needed and expected
AlansonA.
6/12/2017
The parts I ordered arrived quickly, were exactly what I needed, and were very easy to install. Saved a lot of $ :). Etrailer is definitey my go to place for trailer things.
Tks!
Les
6/12/2017
Was just as ordered. Great Price service
Bob
6/12/2017
Great products no complaints with products or the people great prices also.
D Faulk
6/12/2017
Works as advertised and the shipping was VERY fast.
SarahG
6/12/2017
FAST and CHEAP shipping. Great product at a great price. will be back with all my trailer needs. thanks!!
Ryan C.
6/12/2017
Great service, great communication and great communication.
orson m.
6/12/2017
Had a problem with shipment and etrailer fixed the issue immediately, I had the new parts within 5 days! Fantastic customer service
Jenn D
6/12/2017
great product and service.
john b.
6/12/2017
Product was exactly as ordered. Shipping was quick, great company to deal with.
Dan
6/12/2017
Wow! I've never ordered something and received it so quickly! Thanks!
Jenita
6/12/2017
Great service!!!!
Jerry K.
6/12/2017
Product as advertised and fast shipping.
Mark Vogel
6/12/2017
I purchased several items from "etrailer.com" and the experience was top notch. Had the parts I needed and reasonably priced with fast delivery. What else can you ask for??
I would recommend them.
Bob Z
6/12/2017
Super fast shipping...
Bob M
6/12/2017
I didn't think companies that gave great customer service existed anymore. I originally went on another site for trailer guides and after 6 weeks got an email from them saying good news my order would ship at the end of July. I'm very happy I cancelled the other order and found your company. I will refer anyone else who asks about my purchase to etrailer.
Dan J
6/12/2017
The price was good, the promptness was great, and this one year follow up is very nice. Thanks again, and if the etrailer.com prices and shipping stay as some of the lowest around (huge factor in online shopping), i fully intend to keep doing business with etrailer
Bradd Fox
6/12/2017
Staff at etrailer was super helpful, they sent the part same day (within an hour) using one-day shipping, and it arrived the next day to save our vacation. In addition they were very friendly and answered their phone right away. I would definitely work with this vendor again anytime, thanks!
Chris Wilcox
6/12/2017
The people (Sal and others) at etrailer.com are the real deal. Through no fault of their own, their was a hiccup in the shipping from the manufacturer of my order directly to me and the guys at etrailer bent over backwards to make it right. Products arrived and installation of my rack went smoothly.
Robert
6/11/2017
Easy to install and a very great quality. Look's great on my new trailer build. Price was extremely reasonable. Thank's Again "etrailer" for a great product on time. Randy.
Randy
6/11/2017
Great experience. Fast delivery, great prices, and a perfect fit. Would highly recommend etrailer!
Mike K.
6/11/2017
Quick, free and exactly what i wanted
Rich
6/11/2017
Great service. We ordered in the morning and it was shipped that same afternoon. Thanks
Phyllis G
6/11/2017
Great service! I placed this order in the morning. It was shipped out the same day. They were on our trailer in less than a week. Thank you. We will be ordering from this company again.
Phyllis G
6/11/2017
Fast Shipment
Brad A
6/11/2017
Outstanding product, customer service and quick delivery.
Rich Golda
6/11/2017
Again this company supplied me with outstanding customer service and delivered my order quickly and the product was high quality and great price.
Rich Golda
6/11/2017
Best place I have found to buy anything. George answered my questions promptly and service and quality of product was great. The price was excellent also.
Ric
6/11/2017
We had to modify our trailer because we haul 2 bikes. Once that was done it was just a matter of driving onto trailer and it latches and your ready to go! We trailer our bikes to the mountains going around curves not once did the bike lean. In the past we've had straps to break. Wish we had found out this before. Would definitely recommend......We were unsure about the installation and called eTrailer, they were more than happy to answer our question. And told us to call back if we had any more concerns.
Sonny
6/11/2017
Excellent service, best prices and just the right product I needed ! You guys make this as easy as toasting bread :-) thank you !
Joseph
6/11/2017
The product is really good, I mean.. how much can u say about this.. BUT, there's one domain that I have found exceptional with this company: the customer service.
I ordered this on a Saturday, during a three days week-end (memorial-day week-end) therefore I was convinced that my order wouldn't be processed before at least Monday, if not Tuesday morning. And I was fine with it. I had selected this company for their prices, and was ready to wait a little, since I was already "winning" on the cost. My ordered was processed several hours later, on a Saturday late afternoon, and shipped asap, with e-mails keeping me updated, tracking numbers and so on. Absolutely and totally satisfied by my shopping experience with these guys, I will definitely come back for any of my trailers related needs. Thanks again, guys, and congratulations, VERY impressive.
Hervé
6/11/2017
We searched everywhere on RV parts websites for this, including the manufacturer. We found it here at etrailer. It was in Stock and shipped right away. Will come here first the next time we are looking for a part for the RV.
Great service too!
Mostlyok
6/11/2017
Ordering was fast and easy.
Product was all there and in good condition.
I actually got more than I expected.
John D
6/11/2017
Great service fast delivery
Dino p
6/11/2017
Excellent service delivery and price as always.
Bernie
6/11/2017
Contacted local tire stores to get RV tires replaced. After a week of non-kept promises for return calls, a friend referred me to etrailer.com. Boom! Exact replacements to my door in 2 days! If you own an RV, then you know the last thing you want is to be waiting for new tires instead of Camping on the weekend!
Thanks etrailer.com
Pat C.
Pat C.
6/11/2017
Great product and customer service. No issues and got the tire earlier than I thought it would take.
Tom B
6/11/2017
On time. Perfect condition !
Janusz J
6/11/2017
Good experience!
Joe Welsh
6/11/2017
Once again perfect fit excellent
Fran C
6/11/2017
Great service
Jon A
6/11/2017
My towing package of five items was delivered in three days, all items accounted for in good condition. I'm could not be any more pleased. I will purchase from etrailer again.
Johnny R.
6/11/2017
The product is perfect, easy to install and use, and the online video told you everything you needed to know. Plus, the customer service is fantastic! By mistake I ordered ground delivery instead of 2-day. I emailed customer service and they upgraded my delivery to 3-5 days (which worked fine for me) at no extra charge. Product came just when they said it would and we love it!Q
VME-V2
6/11/2017
Got the order by 4 and unlocked and loaded by 6 I greatly appreciate the quick service
Chris
6/11/2017
This was a great product it installed easily and a year later it is still working correctly no issues, but I didn't expect any issues because everything I've bought so far from etrailers has been long lasting and great products, but most of all etrailers has the best customer service and the most experience people making me want to go to them for all of my trailer needs. Thanks again very satisfied customer.
Country Cuts TN
6/11/2017
Had to reorder the above part due to a loss in shipping. Second package arrived as expected due to excellent customer service. Thanks for the help.
Ross
Ross Scroggs
6/11/2017
it was just what i wanted. quick to order and received it sooner than expected. already put it on and works good.
as a matter of fact, everything i order from you has been what i expected.
thanks wayne
wayne w
6/11/2017
Quick service, reasonable shipping and very fair price.
Bruce A.
6/11/2017
Quick service, reasonable shipping and very fair price. Thank you.
Bruce A.
6/11/2017
These brakes are just what I wanted. They are supposed to be self adjusting which is a great upgrade. I haven't had them long enough to see if they work. I had a problem with one of the bearings but customer service was very nice and understanding and solved the problem swiftly.
Michael J.
6/11/2017
Great product..fast shipping
Charlie
6/11/2017
Axle received was beyond my expectations. Met my requirements and more. Great product.
Gary T
6/11/2017
Good job.
Best price on the best product.
William soukup
6/11/2017
Great product and price would purchase again
Codes
6/11/2017
This was the exact replacement and it fit perfectly. Its a great product to have around.
Thanks for asking and keep up the great work.
White lightning
6/11/2017
Fast shipping,best price all around.
Radomir
6/10/2017
Super fast delivery and a great product.
Jim m.
6/10/2017
Fast shipping!!
Jim W.
6/10/2017
Great service on questions about my order. Sale dept contracted me that my order could not be shipped due to the manufacturer was behind in my part number. Sales/service was able to supply me with a similar part number and was able to ship it out right away. Sales /service told me it would be 7 to 10 days before I would receive it. I received it in 3 days. Thank you sales/service for a great job and for being so helpful in getting me my order so quickly. Pete E.
Pete E.
6/10/2017
Totally painless dealing and FAST! I would have had to drive miles out of my way, but instead it comes right to the door. I really like the double lock package with a trailer hitch lock and the tow receiver lock that are keyed alike. Thanks and I'll be back for more.
R. Wayne Smith
6/10/2017
Great service on questions about my order. Was notified by the sales department that my order could not be shipped due to the manufacturer was behind in production on that particular part number. I called the sales department and they got me another product item number similar to the one I had ordered and got my order shipped out right away. Sales dept. said it would take 7 to 10 days before I would receive it. But I got it in 3 days. Thank you etrailer for taking care of me. Great service from sales/shipping dept.
Pete E.
Pete E.
6/10/2017
I always order from etrailer You always get Fast shipping and What you Order is what you Receive..
Cm
6/10/2017
My tow bar and accessories were shipped within 24 hours and I received within 4 even though part of the order came from Oregon and the other part from Missouri. I will use etrailer again for my purchases that are not needed immediately. The price was well below the local RV dealers.
Merwyn L.
6/10/2017
Thanks etrailer, I received my order all the parts were there, can't wait to install them on my trailer. good price ,heavy duty, I will let you know more after I install the parts. Thanks again for your excellent service.
Jim s
6/10/2017
This is exactly what I needed to replace a clearance light on my boat trailer. Great product and easy to install. Great service by etrailer! Thank you.
Rick S.
6/10/2017
Great prices and service
Gary S
6/10/2017
Excellent product description, excellent service.
Jason B.
6/10/2017
Quick shipment, haven't taken out of box yet. But looking forward to using them.
Norm J.
6/10/2017
Very intuitive search aids and explanations on the product pages. The customer question and answer feature leaves no doubt on what you need to order. Fast shipping and a PERFECT fit! Thank you etrailer.com!
JPZ
6/10/2017
What can I say, the package arrived with all three pieces of my order just like I expected.... I'm now a satisfied customer, they meet all my criteria for a great vendor.
NO BS>>>>>
Paul W
6/10/2017
Great for what we needed it for. Installation went as expected
Troy Mueller
6/10/2017
Easy to order online great price and got it quick.
Thank you
Scot G
6/10/2017
Just as described, great communication on etrailer's part!
Jim K
6/10/2017
This was super easy to install with the help video...thanks etrailer!!! Totally perfect start to finish with this product ...great service!!!
Keith Powell
6/10/2017
Very help and great service. Let my friends know
Jim S
6/10/2017
Very fast service, just what I was looking for a very reasonable price. We use this vendor again. No more grease on my rims.
Karl H.
6/10/2017
Excellent customer service. I ordered on line, I ordered an incorrect item called customer service, they corrected the problem with no problem A+ service
Davet
6/10/2017
The install was easy, it shipped fast, and looks good. I bought the wiring harnesses also but the directions and install were not idea.
David
6/10/2017
works great. shipping was fast and price was right. would deal with them again
gary g
6/10/2017
A quality vent is hard to find. This was the only place that had a metal vent and cap for my vintage trailer. Not to mention the service was great as was the packing!
MajorPowell
6/10/2017
Very good products fist service
Mario
6/10/2017
My experience was exceptional. Fast shipping and great communication. Thanks again etrailer.
Jim f.
6/10/2017
Fast delivery. Fit perfect. Thanks
George
6/10/2017
Finally did something that worked out with no problems at all, that hitch went on like it was supposed to. good quality products , I will recommend etrailer.com for all your trailer needs.
tony a
6/10/2017
I had a hard time finding this Tail Light Lens in my area. In a few minutes I located it on this website. It was delivered quickly and was easy to install. Thank you for a great product.
Dy
6/10/2017
Fit good, competitive pricing, fast delivery would buy from them again if needed
Ron
6/10/2017
the order was smooth and it was delivered fast,
thank you.
Ray J.
6/10/2017
I have not used the product yet,but I can see the difference and I am sure that it will work. Like always your service has been great and fast.I thank you. Richard C.
Richard C.
6/10/2017
Merchandise was delivered fast. Was exactly what I wanted. It was a smooth transaction. Thank You
Tim
6/10/2017
I GOT JUST WHAT I ASKED FOR. GOOD SERVICE.
DON
6/10/2017
Very helpful when ordering and on keeping updated on delivery
Johnny C
6/10/2017
Great Service and Products.
Steve
6/10/2017
Katie was very helpful.I could not find these bolts anywhere so I looked at etrailer and called and I had the bolts in three days.Thanks Katie
Dave
6/10/2017
Easy to install! Fuse system a little chincy. Etrailer customer service was very easy to deal with and very helpful. Jack worked good after instillation.
Ryan
6/10/2017
Great price, just as advertised
Todd
6/10/2017
Great service, the installation was quick due to the installation video. Great company
C.Albrand
6/10/2017
The roof vent fit perfect in my 2012 cynergy 16 ft motorcycle trailer and it was a bargain . Also very fast and reasonable shipping
Mike Borruso
6/10/2017
Fast delivery, correct parts,
THANKS!
Pockey1910
6/10/2017
Product was exactly what I ordered. Shipment was fast.
Mike L
6/10/2017
Found the web site and checked out the replacement lens for magnetic tow lights. Excellent prices on the amber and red lens replacements, perfect fitment and the price for ship was right on. Will do business again, happy to find etrailer.com. Thank you!
toolmaster
6/10/2017
I ordered a set of trailer brakes for my camper and they arrived at my home in just four days. The order was filled correctly and promptly. Thank you very much. You know how to do business.
Mark Thomas
6/10/2017
Right product, great price, and on time! Thanks!
Zack
6/10/2017
Bought this to add to new trailer. I had one on our previous trailer, and it made leveling so easy!!
As always, fantastic customer service!
Chris M
6/10/2017
Good price recieved on time feel sturdy and weather resistant.
Kyle f
6/10/2017
Easy install for the dockgrip kayak. Definitely nice that they are plyable and will conform somewhat to kayak bottom. Customer service very helpful.
Kevin K
6/10/2017
Exactly what I needed. Representative very helpful.
Jim H.
6/10/2017
Received the right product in record time so I could take my horses out in my trailer for a great ride!!!!!
Kathie K.
6/10/2017
Very easy inst. & asb. And Strong. A little on the heavy side, to bad it's not alum. The price was right on target. Thanks etrailer, for making this happen again, another project finished! M.E.
Mike E.
6/10/2017
This is just what we needed. Great communication from seller and extremely fast shipping. Thanks.
CeeCee
6/10/2017
Well made, well thought out hitch. Installation took 15 minutes, seriously !
And, etrailer, well, aside from a blip in the ordering process (due to my foreign billing address), was on of the better shopping experiences I've had, period.
AckExpat
6/10/2017
very happy doing business with you I love you product will do business again . thank you mike beaudoin
mike beaudoin
6/10/2017
I was looking for a roof top carrier, but didn't want to pay $450 dollars for one. etrailer offered one for less than half this amount. It was offered as easy to install, and it was. I live in The Pacific Northwest and it was pouring rain, today. I checked the carrier and it was dry. This is the second product that I have ordered from etrailer and the delivery has been prompt and the follow up has been great. Keep up the good work.
Brian I
6/10/2017
Excellent service. Halli called and told me my carrier was back ordered. Made a 2nd call when it was further held up. Worked with me to get another one, which was to me in 3 days....Great customer service.
Rick G
6/10/2017
Great product,fast shipping,paid less than half if bought locally
Mtbigskyguy
6/9/2017
product exactly as advertised and delivery was very quick
Bob N.
6/9/2017
Parts came in ahead of scheduled time. Some parts had separated during shipping but the the great people at etrailer specially Tammy D were able to identify the pieces and everything went together great
Robert Wynn
6/9/2017
I ordered a hitch and wiring kit from etrailer, it arrived today. It s exactly what I ordered and the quality of this hitch is second to none. I am extremely pleased with the quality, the super fast delivery and my overall experience with etrailer they have a customer for life.
Bryan B
6/9/2017
Quickest I've ever received an order from these guys. Fantastic. I'll follow up when I install.
Steve O
6/9/2017
The whole etrailer experience was great! Easy to navigate website, quick follow up to my question, and your installation video made that part of the process simple. I have recommended you to others.
Paul R.
6/9/2017
Quick shipping and exactly as ordered - can't beat that!
Kent S.
6/9/2017
Just what I wanted and delivered in a timely manner-ordered on Wednesday and in my hand Friday.
John
6/9/2017
It was easy to find the manual crank handle I needed on this website and the item was delivered promptly.
Now I feel prepared in case my trailer's power jack malfunctions or should the batteries go dead on my trailer.... I will still be able too hook it up and get back home.
I'm extremely satisfied with the service and my order. Thank you
Judy H.
6/9/2017
Product was exactly as shown. Free Shipping was very fast. Have not installed the hitch yet, but as soon as I do I will add a picture and give additional review regarding the installation instructions. Lowest price on internet too.
Steve S
6/9/2017
Very pleased with the product. Good quality and does what I needed it to do. Quick delivery and personal followup from the representative. Can't beat the price or etrailer.com
Thanks
Ron R
6/9/2017
I realize etrailer didn't build my 5th wheel but it worked perfectly and shipping was super quick!!! Highly recommend etrailer!!!!
Me
6/9/2017
This replacement arm worked perfectly. Installation was easy and quality of the part is equal to the original. The service at etrailer was excellent! Kim P. made a special effort to ensure the part was the correct one and even had the mounting holes measured for me.
Jerry
6/9/2017
Fit perfect. Customer service was very helpful.
Tyler
6/9/2017
Thank you for your prompt response and excellent customer service. Hitch mounted step is exactly what I wanted and expected, along with Bulldog Lifelong Trailer Hitch Lock and Hopkins Sun Screens. These are certainly quality products, it was an excellent experience buying these products from etrailer.com, you delivered what you promised.
ZK
6/9/2017
Aluminum hinges are great and work prefect. Ordering was easy, customer service was very helpful and shipping was quicker than estimated. Very good company to deal with.
Jeremiah Owings
6/9/2017
The right product for my truck and fast delivery. Can't beat the quality, price, and customer service.
Not the first purchase and won't be the last.
Tom M
6/9/2017
service was good.
Edwin
6/9/2017
I received the part I needed quickly and with minimal shipping cost. I am very pleased with etrailer.com and will certainly use it again.
Katherine F
6/9/2017
Delivered on time and the price was very good
Will
6/9/2017
Excellent service and delivery response.
Bob A
6/9/2017
Shipped quick, tires fit, we'll see how long they last ;)
I would recommend. I am very satisfied
Thor
6/9/2017
Needed a set of new trailer tires asap for a film shoot this coming weekend. Received my tires in 3 days to SoCal and very impressed with quality. Thank you Lisa @Etrailer! Earned a customer for life with your excellent customer service!
Mason
6/9/2017
It is always a pleasure to work with etrailer.com. They have great products, service and speedy delivery. Both the wiring and hitch that we bought were easy and quick to install thanks to their great instructions and videos. Highly recommended all around.
Aaron Y.
6/9/2017
Great service and received very timely
Kim
6/9/2017
Well made, looks like it will last a long time. Just a word about customer service.There was a problem with my original order with one item not available. I received 2 phone calls to get my order corrected and three follow up emails. Excellent service from Gwen, Katrina and the order staff. You couldn't ask for better support.
DougB
6/9/2017
Really nice tires on shiny galvanized wheels at an unbeatable price. Delivery was fast and email communications by etrailer were exceptional. This is the trailer parts company I would recommend for anyone - thank you!
Jeff
6/9/2017
If you are going to do it... Do it right. Why fasten your decking with screws that are going to rot off in a couple of years. I built a custom 6 X 9 trailer. Didn't cut any corners on the axle, lights (LED's), steel or anything else. These are the 'best' screws I have found. I did spend some time doing my homework on other as well. MOST others are not for use in treated lumber! Many are not even galvanized (some are just zinc or cadmium). Not only are they the best screws, they are the best price I have found. No, I don't work for them either. :)
Paul C
6/9/2017
well made, great price, always fast shipping and never a problem ,etrailer is the only one we call
Brian M
6/9/2017
Although I have not yet had a chance to install the new jack it appears to be well built.
What has impressed me is the quality of service. The detailed videos and the attention given to making sure I am satisfied. This is so rare in today's market place.
E. David Kircher
6/9/2017
Needed these lights for one of our cargo trailers. I had a rear light go out, and these units are sealed... You can't buy just a replacement bulb. They fit perfectly, and are bright and reliable. Customer service was amazing, quick delivery. I'm a contractor, with 6 of these large cargo trailers, and using these LED replacement lights is the only way to go. They never burn out! Love Etrailer.
Bob B.
6/9/2017
Perfect fit. Exactly what I needed. Thank you for all your assistance. Jason.
Jason K.
6/9/2017
Good products ,fast shipping, were the right parts. have purchased more stuff since this order.
ken
6/9/2017
This bike rack was just as viewed on the video provided at etrailer. Delivery was fast and installation was quick and easy.
Roger E
6/9/2017
As described, quick delivery. Easy to locate on website, complete with videos
Debra H
6/9/2017
Good price. Quick delivery. Satisfied with etrailer. Thanks
Jason K
6/9/2017
Very rapid response. This was something I have needed for years, but didn't know it existed. Pollack customer service provided the product information and referred me to you. Thanks to both of you for solving my problem!
Larry S
6/9/2017
Gear tire and great service from ETRAILER once again!
Steve G.
6/9/2017
Great product, well made and easy to install!
And ETRAILER are the go to people for your trailer parts. This is my second time dealing with them and their service and professionalism is great!!
Thanks so much!
Steve G.
6/9/2017
Very satisfied, as advertised and quick delivery
Mike G
6/9/2017
We have been pleased with the excellent service provided by etrailer. The two orders were shipped quickly and arrived within a few days. Thank you!
Betty T
6/9/2017
received my wheel covers fit perfectly and made very well the price was right and will buy more items for my both trailors thankyou George well done joe
joe D'Andrea
6/9/2017
Company is awesome . Had an issue with an order ( my fault ) and issue was resolved quickly . Item arrived in perfect shape .
Robert
6/9/2017
Great site ,will use them again,
James r
6/9/2017
So happy i found etrailer. They had the quality parts i had been looking for at a great price. I am equally happy with the speedy free shipping. I recieved the brake assemblies and installed them in less time than it took to locate them. Thank you. You will be my go to trailer parts supplier for all future parts. I have 5 different trailers and am sure i will require your services.
Robert K.
Robert K.
6/9/2017
etrailer has parts for reasonable and competitive prices. The products are as good as anyplace I have shopped. Service is excellent
Dan S
6/9/2017
Great product. Fits and works perfectly with my vehicle as stated in the videos. Love the provided videos too. Videos are extremely helpful with the install. No issues whatsoever.
Kenny B.
6/8/2017
I found about this web site through my son, it's awesome, very helpful
Delivery was on time, the site was easy to navegate, and informative
Thans
Mike
6/8/2017
Easy install, delivery on time, and the customer service is fantastic. In this day and age it is very uncommon to have customer service like that provided by etrailer... All my future towing and truck accessories will come from etrailer!
Skip H.
6/8/2017
Products were exactly what I ordered. Described perfectly & shipped fast with tracking.
Gary W
6/8/2017
Exactly what I needed. Works great, was super easy ordering off the website. Thanks!
Jon N
6/8/2017
Exactly what I ordered and needed! Very fast delivery. Will recommend this site to everyone in need of trailer accessories.
Shane H
6/8/2017
Great product, great price! Easy transaction
Chris D
6/8/2017
Great awesome product and get here early!
Jarrett D.
6/8/2017
The product is exactly what I needed and needed fast. It arrived fast and am very satisfied with etrailer
Ron H.
6/8/2017
The delivery was good and so was the product
Wayne H
6/8/2017
You really can't go wrong ordering from etrailer.com. They have the best support and the installation videos are great!
I purchased and installed the Class I trailer hitch from Draw Tite for my 2017 Honda CRV Touring. No cutting was involved and the hitch installed easily. The most time consuming part was the removal and reinstallation of the rubber muffler hangers. I had read another reviewer who used large channel lock pliers to take them off and put them back on and he was "Bang-on" with that suggestion. Since those rubber hangers are new, they're pretty rigid despite using spray lubricant. I would also like to suggest that if you are installing this by yourself, it is far easier to install the center U-bolt first.This allows the hitch to hang from the center and you can freely install the nut/washer on each side as the weight of the hitch is centered. Also, by keeping the fish wires in place, you can easily fish the wires through each hole of the hitch and then install the nut and washer and torque them down.
I can also confirm that this hitch works with the Hands-Free tailgate and is far less expensive than the OEM Honda hitch.
Floydk
6/8/2017
Haven't had a chance to put it on yet, but it is exactly like what I need. Quality looks superior. Shipping, as always with etrailer, was fast.
Tom C
6/8/2017
I have not hooked it up yet but it's the perfect replacement for the one I have. Shopping was quick and the part was delivered without any damages or visual defects.
Ned B
6/8/2017
I was in need of a replacement latch for my Extang tonneau cover because the tension tab had broken off. This kit provided an exact replacement for the broken part and fit perfectly. I'm very pleased with the product, the amount paid and the expedient delivery. I highly recommend this company for similar purchases.
Geoff H.
6/8/2017
Everything was good. It worked fine, the price.. great and it was delivered right on time.
Mark V
6/8/2017
Perfect fit ! Great packaging!
Nick
6/8/2017
Exactly the part I needed! no one else had in stock. Fast shipping.
Ryan
6/8/2017
Parts I ordered online last year were delivered, received on a fairly timely basis. The parts were fully operational when received and continue to perform as designed. If you need parts for your trailer ETRAILER CORPORATION is a great supplier where you can place your order.
David S
6/8/2017
Good product and fast service
Dave S
6/8/2017
Great deal would purchase from again
Ray G
6/8/2017
Installation was easy, the hitch looks nice and is definitely a quality piece. The whole experience was positive and as long as prices stay competitive I'll make my future purchases with etrailer.
Kevin V.
6/8/2017
the best service, fast an friendly, the best for your buck. with video to help you install
jeff
6/8/2017
I am very happy with the product. It was delivered on the day it was supposed to. Very happy with customer service very helpful. Will order from them again
Richard Y.
6/8/2017
All items work great. Thanks for your help. Might need your help again. Thanks a million. Griff
Crystal S
6/8/2017
A very good coupler. Fitment was perfect and quality is superior. Shipment was on time and followup is fantastic.
Carl C.
6/8/2017
Never a bad day when ordering from etrailer. On time and exactly what I ordered. Great choice to use UPS. UPS and etrailer never fails me
Mac G.
6/8/2017
GREAT SERVICE ANS SUPER FAST SHIPPING
JIM MUSE
6/8/2017
Just what I needed and in a very short time.
w good
6/8/2017
This is almost exactly what I needed. I needed an extension to give me more clearance between the hitch ball and my Town & Country tailgate. The added length gives me just barely enough clearance as long as my vehicle and camper are on level ground. Since I couldn't afford to lose the capacity by adding an extension, I had no real option other than to buy this longer hitch.
Since it's already longer than most standard hitches, there's no reason that it couldn't be 1" or 2" inches longer. There would be little or no capacity loss by doing that.
Other than the above, it's excellent quality, doesn't rattle in the hitch receiver and does what it's supposed to do. I like etrailer, their quality, service and support. Every time I have a question, someone answers the phone and knows their products well. I could have bought this anywhere but not everyplace has this type of service.
Thanks.
John L.
6/8/2017
As advertised and prompt delivery.
John F
6/8/2017
Excellent customer service and very fast shipping . Highly recommend etrailer to anyone looking for trailer parts!!
Sam green
6/8/2017
Great wed sight. Was able to find everything I needed. Got parts very fast. Parts were ordered for spares. Hope I never have to use them, but ha be them. etrailer is the place to shop, also have great prices. Have already told friends about web sight.
Mike B
6/8/2017
Good parts fast shipping thanks!!
Roland
6/8/2017
Exactly what I needed! Arrived as promised, fit perfectly, and trailer is back on the road. Customer support was great.
Phil T
6/8/2017
My old trailer wiring harness was an after-market product and wasn't working properly so I tried to replace it locally. I visited a retail custom truck store in the area and described the problem and they said I should order a new one and it would be easy to replace. I ordered it, had to come back a week later to pick it up, and then took it home and found out it was the completely wrong part for my vehicle. They accepted my return but they were of no more help. I must have done a Google search and found etrailer.com and found exactly the right wiring harness for a couple of bucks less than I'd paid for the wrong one. It arrived in a few days later, I installed it easily using the instructions given, and it worked perfectly! No wonder brick-and-mortar stores are going out of business. etrailer provided me with exactly the right part at a fair price. Good job, guys! I'll keep you bookmarked.
Jeff W
6/8/2017
Great help on locating this rim. Order and delivery went very well!
Jack S
6/8/2017
This was what I was looking for my Jon boat. Great Customer Service and faster shipping. They also follow up to let me know that my product was delivered. They will have my business again. Thank you etrailer!
Foom Vaj
6/8/2017
Product works exactly as advertised. Great solution for cars without roof racks. etrailer fully answered my questions and shipped promptly. Would definitely use etrailer again.
John K
6/8/2017
Searched on line for a replacement strap after breaking the original trying to reposition it. Finally called the manufacturer and they referred me to etrailer. I had purchased from etrailer in the past so I called and gave them the part number. They had it in stock and shipped the same day, it arrived in 2 days later.
Very good experience just as it was the last time I used them. I will continue to recommend and use etrailer.
Joe B.
Joe B.
6/8/2017
Can't beat the price, good wheels and tires.
Len R
6/8/2017
I was impressed that when I called etrailer twice for two separate orders I was able to talk with a representative who took the time to ensure I ordered exactly what I wanted and needed. After that etrailer kept me up to date on shipment and delivery. Shipping cost were absolute minimal. Delivery was within three days. I could not be more pleased.
Eddy D.
6/8/2017
The service from etrailer is simply amazing. They will spend all the time needed to help you regardless of how big or small the sale is. GREAT people to work with.
Steven D
6/8/2017
Beautiful product...spanking new...with all the parts included... I WILL be ordering from you guys again for ALL my trailer needs...
THANK YOU SO MUCH.
Dion Jones
6/8/2017
The product was exactly what I needed and the service and communications from etrailer was excellent. I will continue to do business with etrailer.
Bobby
6/8/2017
The exact hose I needed to plug into my camper accessory propane outlet and to my portable gas grill. etrailer has everything for camping and a team of customer support with the experience to help you get it right the first time.
Greg K.
6/8/2017
The customer service and delivery time was great.
Ray
6/8/2017
Product was exactly as described and depicted. Shipping was super fast, and free!
Eli
6/8/2017
Great services and fast delivery. We being using this company again.
Allan J.
6/8/2017
Just received parts this morning. Just what I ordered in a timely manner. Very good pricing. Look like good quality and will be installed this afternoon. Thanks etrailer for the excellent service.
Mike
6/8/2017
etrailer is great!
JK!
6/8/2017
Size is perfect for my application. Easy installation. Better yet was etrailer service, order shipped fast. Thanks etrailer!
John K.
6/8/2017
Great service & excellent follow up. Product exactly as needed.
Rob R
6/8/2017
Great price, quick shipping, exactly what I ordered. Will shop here again!
Craig H
6/8/2017
I recieved it quickly, at a good price and it's just as expected.
Tom D
6/8/2017
Extremely happy with product and service!
Michael H.
6/8/2017
Great products at great prices with great customer service. And free shipping. Can't go wrong here.
Tom
6/8/2017
When I first found out that I had to change a light I got worried that it would be hard to locate. But I found etrailer on line right off ordered the lights and got them in just a few days. They are the right fit, screws line up perfectly I am very happy with every thing involved. I will order some other things for other trailers that I have with no second thoughts. Great products and great company. Thanks
Richard C.
6/8/2017
Super friendly staff (thanks Lisa) and fast shipping helped us out on exactly the wheel we needed. Wheels arrived packed with care and in perfect shape. etrailer is definitely on my short list for future trailer and towing needs.
Tucker H
6/8/2017
Leeza was very good to work with. Fast and free shipping, could not go wrong.
Ed T
6/8/2017
Excellent product with superb customer service. Thank you again!
Ray
6/8/2017
I ordered The lock set for the EZ hitch and it was just as described and fit perfect. Fast delivery and easy check out.
Michele W
6/8/2017
Great customer service and product was delivered promptly.
105381747
6/8/2017
Very good service....!
Washington
6/8/2017
I had one of these years ago and I just bought another. I'm glad to see that the quality has not gone down. Also, you folks have the most amazing shipping speed I have ever seen !
george w
6/8/2017
REAL NICE PRODUCT, FAST SHIPPING.
GREG B
6/8/2017
etrailer had everything I needed in one stop.
Jeff K.
6/8/2017
Received every thing on time , quality products. I,m a happy camper ! Ralph
Ralpg G
6/8/2017
Product as advertised. Shipping was quick. Everything about my transaction went perfectly smooth. Thank you George and etrailer team.
Mike
6/8/2017
Product delivered and in excellent condition. After I get it installed it should work as advertised. Recommend the product & vendor
Charles
6/8/2017
Great product Best conversion hitch on market to date I studied all hitches and found this is the strongest and most heavy duty out there Trust me I looked and checked them all This is the best and strongest
Now to etrailer.com They are the best I needed this hitch in a hurry The sales lady said no problem It will be there Sure enough right on time and the tracking was great also My go to for any trailer parts from now on Thanks etrailer
Jackie May
6/7/2017
The key for our Sears cargo carrier (car topper) 2820 broke. I was nervous, but it actually works!! Ordering this key saved us a good amount of money, and the product arrived in a good amount of time and etrailer was great to work with!
It WORKED!
6/7/2017
Product fits perfect and arrived in 2 days. Customer service (Stacy) was awesome. Could not ask for better service.
Lyle K
6/7/2017
The key is exactly what we needed for an older Thule box that had been sitting in a friend's garage, locked for years. The company didn't have in stock but let me know immediately that there would be a bit of delay while they tracked it down. In the end, I still got the key days before I expected.
Ali
6/7/2017
Great instructions, ease of assembly, I am glad I found this product. Your company was very prompt with delivery of this product! Thank you for your devotion!
Hunter
6/7/2017
I had a great experience with etrailer, they had the knowledge to help me choose the right parts and were there to guide me. I could save few bucks with shipping but it was worth it and if I ever need again will buy from them. I recomend.
Thank you.
Alan Pereira
6/7/2017
Haven't used the product yet but the service was great. We recieves our order very quickly.
B
6/7/2017
I found this thru a question on your website. this was the exact fender I needed. I also asked for 2 day shipping which arrived in time for my trip. excellent service. I will be recommending you to everyone I know.
Mike P.
6/7/2017
Great price. Quick delivery.
Tom C.
6/7/2017
Arrived quickly, exactly as advertised, excellent customer service every single time i shop with etrailer
Steve G
6/7/2017
Great place to buy from.
mike k
6/7/2017
Tires and wheels were a great price and fast shipping
Gary C
6/7/2017
Great products at a great price.
CP
6/7/2017
Installed this afternoon. Took about 1 hour. Really neat clean installation with the plug in adapters. Will gladly shop at etrailer again.
Lance
6/7/2017
prompt delivery and excellent product. thanks.
george k
6/7/2017
Local Yipes Stripes wanted $600 for rails, installed on my truck.
I bought these for about a third of the cost and paid local camper dealer $180 to install.
Total Savings ..... around $200
And shipping is FAST!
Happy
6/7/2017
Great pre-loaded hitch ball, shiny new, and very fast courteous service and delivery. I would definitely come back for other items. Thanks!
John G.
6/7/2017
This is a replacement for one destroyed.
I received it today, it was damaged in shipping. I called to see what I needed to do to replace the replacement. I had one on the way before I got off the phone.
I've bought from Etrailer several times in the past, this was my first time with customer service. I had no problems, they were super nice to me on the phone today. The problem wasn't their fault, it's evident to me that the box was put under a heaver box when shipped by the carrier.
Thanks for a speedy fix
Robert McCurdy
6/7/2017
Received my lock in a timely matter very easy to install looks great Thanks etrailer looking forward to doing more business if need be
Ben C.
6/7/2017
Direct replacement parts an easy project that went off without a hitch. I would recommend etrailer to anybody.
Doug H.
6/7/2017
What's not to like, the correct parts (OEM, in fact) were easy to find on the website, fast delivery, the price was right, the project went off without a hitch. I've got these guys bookmarked and would recommend etrailer to anybody.
Doug H.
6/7/2017
Great communication, product was as decribed, assisted well with out of stock item to get me what I wanted. Great Job Etrailer....!!!
Keith J.
6/7/2017
Very happy with the product and service !! Thanks
Gary
6/7/2017
Very clear and easy to follow install instructions. Great product.. also amazing etrailer service. Free 2 day shipping is just awesome!
Dan S.
6/7/2017
Product was very economically priced, shipped in a timely manner and received on schedule. Excellent service.
Ken H.
6/7/2017
Product was good but the service and account person was the best. Keep up the great work
Steve H
6/7/2017
Great price! Very fast shipping!!
Neil A .
6/7/2017
This is a great company. I have placed several orders over many years. This company knows the product they sell. Customer service and order accuracy is unmatched. Highly recommend.
Kevin
6/7/2017
Superior follow up and service !!!
Naas de Wet
6/7/2017
Total on-line purchase. Purchase went smoothly, product arrive quickly and complete. Nice job. Looking to make additional purchases.
Steve M
6/7/2017
Excellent product, price & delivery. Never a problem dealing with etrailer
Mike
6/7/2017
etrailer had the product that I was looking for and it was very easy to locate on their site. I placed my order, received immediate confirmation and ship notice and received my product a couple of days later. I will surely use etrailer again in the future. Thanks to you etrailer, you have an excellent site!
Wayne
6/7/2017
communication was great. one of my keys were on backorder and was notified immediately. when i asked to just hang on to the order until it was full so i didnt have to pay shipping twice it was no problem and was notified status until delivered.
stacy p
6/7/2017
Exactly as I needed and ordered and delivered quickly
Donnie Andersen
6/7/2017
Good product, exactly as described, perfect fit, good communication, fast shipping, and a great price, too!
Thanks!
Roland S.
6/7/2017
Great ! And fast service
Got what I needed for my car
No issues
What else can you ask for at
Luis Sanchez
6/7/2017
As ordered, on time, on price...What more can you ask for!
RJ
6/6/2017
As ordered, on time, on price... what more can you ask for!
RJ
6/6/2017
Excellent customer service! Quick shipping. Very impressed with the service, especially a gentleman named George in CS. Great followup!
ErikVT
6/6/2017
They are just axle grease seals (for my tent trailer), BUT: etrailer has them in stock, for a great price, with quick delivery. I've purchased this an other products before and have always been happy with the service.
David P
6/6/2017
So far it's been great! My shop has sent numerous customers to your site to purchase hitches. Keep it up. And thanks!!!
Steve b
6/6/2017
Great price, wonderful service.
Fred S
6/6/2017
Great service! The communication for shipping and the product quality itself is excellent. etrailer was able to get it to my door step earlier than expected and sent me an email to make sure I was happy and satisfied with the wiring harness, and I am. Will use etrailer again!
Ryan S.
6/6/2017
Great product...great communication...I will be using you again
Robert L
6/6/2017
Product is exactly what I needed and the online video help was great!
Scott G.
6/6/2017
etrailer could not have been more helpful and really making sure I received the part and was everything ok.
excellent
Sue H.
6/6/2017
The items I ordered were exact duplicates of what I needed to replace. The price was much better than what I found elsewhere and they arrived one day sooner than expected. If I ever need anything further in the way of trailer parts, etc. I will look to etrailer first.
Thank you,
Chuck
Chuck M.
6/6/2017
I really liked the installation videos. The helped confirming the product selection. I also received exactly what I was looking for.
Ray Ellis
6/6/2017
Perfect transaction! Perfect product!
Jeff
6/6/2017
So glad I ordered from you guys! My neighbor has been a loyal customer of yours, and when I was having trouble locating the correct bearings, races, and seals for my trailer, he recommended you. Great prices. Great products. Thanks again!
Rob F
6/6/2017
etrailer had the parts in stock, at a good price and with free shipping that was also quick! A great e-retailer to do business with!
Chris G.
6/6/2017
etrailer had the lowest price for the Bike Bunk . The bike bunk is a quality item . It was easy to install . etrailer shipped it really fast too . I had a very good experience purchasing the Bike Bunk from etrailer .
Pete S.
6/6/2017
It was exactly what I needed at a great price. The shipping was fast and cheap. Very impressed and will do business with them again.
Jimmy
6/6/2017
Thank You Guys/Gals.
Came exactly on time when expected as expected.
Personal (not automated) Customer service reminds me of the "former times!" Thanks!
W. Hill
6/6/2017
Great product and service. I will definitely make them my go to from now on
Kandra S
6/6/2017
I purchased the draw-tite hitch and the wire harness for my 2007 Honda CR-v. The items were shipped at no cost and what I ordered is what I received. The order was delivered on time and complete...absolutely no issues! I have ordered previously from etrailer and I have never been disappointed. etrailer prices beat another site and an auction site and included easy to follow instructions, this was a very easy installation which took less than an hour to install. I will continue to use etrailer as my choice for equipment and parts in the future. THANK YOU!!
Mark
Mark R.
6/6/2017
It works with the hitch receiver I purchased. The clip got lost in the mail (the box was ripped open a bit), but etrailer sent out a replacement one at no charge. Great service.
Mr. Dynes
6/6/2017
Great Price, Great Service, And Super Fast Shipping !!!!!! Thank You, etrailer
Denis S.
6/6/2017
As described fair pricing and delivered as said.
Manuel A
6/6/2017
Exactly what the customer needed and always fast shipment
McCracken's Garage
6/6/2017
Very inexpensive insurance -- I've used these on every trailer I've owned. Easy install, easy maintenance, and etrailer's price is the best I've found -- even with shipping.
Costero
6/6/2017
This was the first time that I order from etrailer. Price and delivery were excellent.
Mark B.
6/6/2017
Fast shipping and a quality product. I'll be shopping here going forward!
Tom
6/5/2017
Shipping was expedient and price was excellent. I'll be using this supplier again. Already told friends about this site.
Bob M.
6/5/2017
The place I go for all my trailer parts. Great job etrailer.com
James C. M
6/5/2017
FAST SHIPPING!! Shipped same day, on a Sunday! Excellent product, exact replacement, great price. Will definitely do business again!
Ralph B.
6/5/2017
I had an extremely difficult time finding the parts I needed until I came across etrailer.com! I got exactly what I needed in a short amount of time and for a very good price. Thank you etrailer!
Michael R.
6/5/2017
Excellent as things always are at etrailer. Great value.
ron b
6/5/2017
fast shiping, part 100% as described.
Mayra Ramirez
6/5/2017
Easy to install, as etrailer had a video install using the same vehicle I have. The product worked great with my trailer. I would definitely recommend the Tekonsha Prodigy P3 Trailer Brake Controller, and dealing with etrailer.com!
David G.
6/5/2017
This review is for the second of two items I purchased within the same order. Processed expeditiously, the items were shipped together in the same package, and I received it within a few days of placing my order. The items were well packaged and exactly as represented on the website. For me, this has been a positive internet purchase experience. If asked by family members, friends, or acquaintances, I will suggest that they take a look at 'etrailer.com'.
Dr. K.R.
6/5/2017
My order was accurate, received in a timely manner and worked just fine for my application. I would order from these folks again.
Jeremy
6/5/2017
Great looking tire. Shipped quickly (with free shipping). People at etrailer were informative and very pleasant to deal with. Have already ordered another product from them.
Scott P.
6/5/2017
Needed some replacement marker lights on my 2005 Triton LT Waverunner trailer. These LED versions were the perfect fit and priced much better than my local store. Shipped quickly with tracking and arrived in good condition. Popped them in and job done. Thanks etrailer!
Chris H.
6/5/2017
My order was processed expeditiously, and I received it within a few days of placement. The items I received were well packaged, and they are exactly as represented by 'etrailer.com'. For me, this has been a positive internet purchase experience. If asked by family members, friends, or acquaintances, I will in deed
refer them to this online business.
Dr. K. R
6/5/2017
Very fast shipping, awesome product. Buy with confidence. I'm very happy with their service. Thank You.
terre haute
6/5/2017
I'm really happy with the purchasing experience. The customer service team helped me with the different options, they sent me the right products and made sure I received my hitch and wires. I'll buy more products such a bike rack and other towing accessories.
Julio B
6/5/2017
I have had this winch plate for about a year now and no complaints. Easy install and the price was the lowest here on etrailer. Customer service was great as well!
Ash
6/5/2017
I have yet to install the latch system, but delivery was really quick and everything was shipped as ordered. Great price and quick delivery. Exactly what I want in an online distributor.
Justin D.
6/5/2017
Fast shipping
Gary
6/5/2017
Fast shipping
Gay
6/5/2017
Fast shipping
Gary
6/5/2017
Delivery was fast! Installation was a breeze thanks to the installation video. The sales staff was great. Ian helped me modify my order over the phone after I realized I needed to add a couple of items to my web order. I'd buy from these guys again for sure!
David M
6/5/2017
Easy to install, looks and feels very well-made! I bought this hitch to install for a 5-bike rack for the family and it did not disappoint. I was able to install in about 30 min with the help of my 6-yr old (who helped pass me bolts and washers and click start and pause on the installation video :) The price was great and the etrailer site and support has been greater!! I've received personal email followup from George J informing me of when the hitch shipped and when it was delivered, as well as a link to videos and instructions. Thanks etrailer, I'll be back!!
Sergio E
6/5/2017
Very easy and CLEAN install. Very satisfied with product and info video was spot on.
Brandon M
6/5/2017
The Thule kayak rack was shipped quickly and arrived on schedule. The rack was as advertised and I'll continue to order from etrailer given the numerous positive interactions I've had with them.
Brian
6/5/2017
Exactly what I was looking for. Packed really well and arrived before its expected arrival date!
Greg E
6/5/2017
Stupidly simple and perfect. So easy a caveman could do it.
Have this for average spots and the rapid jack for when we boondocks in the mountains where a little more lift might be needed.
Great product.
etrailer with perfect description and vids.
Shipping and all with them has been perfection.
John J
6/5/2017
Just what I needed. Perfect description, vid to watch, installed with ease and works/looks great.
Thanks etrailer!
John J
6/5/2017
Perfect size for us. Easy on bare feet ??. Cleans easy. Looks great.
And yet again, etrailer with another perfect description pics/views and yes another vid.
You guys are great! Shipping tracking etc. done ASAP.
John J
6/5/2017
Fair to good pricing. Like free shipping option if spending minimum.
Always a quality product. Would recommend this company to anybody.
Thanks.
Roger
6/5/2017
Great design. Have it for when we boondocks in the mountains and might need a lil more lift to level out. So simple to use it's not funny.
Communication,correspondence, shipping,price,selection, etc. from etrailer is top notch! Happy to do business with them and will continue to do so.
Great job crew
John J
6/5/2017
Excellent quality, fast service from etrailer and very easy to install. A+++++++
E. Lopez
6/5/2017
Etrailer continues to exceed my expectations. This handle arrived a day earlier than I had expected and was the right product, made of heavy material, and it worked perfectly on my trailer. Thank you etrailer for making your web site user friendly and then delivering quality in every way.
Dave R.
6/5/2017
Perfect size for our trail manor 2330. Description perfect. Can't say enough how great etrailer was filling/ shipping my order.
John J
6/5/2017
Perfect description. Just what I needed and shipped ASAP
John J
6/5/2017
I called and they were extremely helpful in helping me find the right connector, and I just got it and it hooked up perfectly.
Clint
6/5/2017
Great online shopping experience. Replacing 2 utility trailer rims. Product is as described. Good price. Fast, free shipping. Will recommend etrailer.com.
Victor V.
6/5/2017
Ordering online was easy. They delivered the item right away. Could be happier. Now all I need to do is install the new lights. I would recommend etrailer.com
Glenn
6/5/2017
Quick delivery time. Thanks
mike a
6/5/2017
Great product and as advertised. Really appreciate the expertise of customer service and product specialists at etrailer. Very knowledgeable and great follow up after order!
Wayne F.
6/5/2017
The young lady that help me was awesome, thanks
Rod Pink
6/5/2017
Very nice to deal with and super fast delivery. I would definitely buy again and highly recommend.
John m
6/5/2017
Thanks for the product and the cost.
R. Don
6/4/2017
Right product, price and fulfillment.
JL
6/4/2017
As always, another great transaction with etrailer. Thanks! Fast delivery and product is what I needed.
Stan F
6/4/2017
To good to be true! Order was delivered in 2 days and price was outstanding!
Wish all companies were this professional!
Jim Rabalais
6/4/2017
Excellent job and delivery was quicker than quoted!! Great job!
Mike
6/4/2017
I tried finding the controller I wanted locally which ended up costing more time and money
Then it should have. One of the places I stopped at was getting info from etrailer web page then adding his ridiculous mark up. When I got back to my office I ordered it from etrailer myself and bought exactly what I was trying to find locally but for much less money even with two day shipping. Beyond all that etrailer is the easiest place to shop and their tracking of my shipment couldn't have been any easier. From here on out if etrailer has what I'm looking for life will be just that much better. Thanks etrailer.
Chris S
6/4/2017
Great product great company. Thanks Etrailer.
Steve
6/4/2017
all the products I received from Etrailer were as described I installed the on my trailer and they look and work great. shipping was quicker than expected and I will order any lighting I need from these guys. Thanks for a great experience Etrailer.
Steve
6/4/2017
Great service and have been pleased with everything I have purchased from this company. They also have great instructional videos.
Mike O.
6/4/2017
Great service. Product arrived as promised and worked as advertised. Have used etrailer before and will definitely use them again.
Tim
6/4/2017
I was extremely satisfied with the wheel I purchased from etrailer both in the quality of the product and the delivery, plus the the attention attended by them in completion of the sale. Certainly will buy from them in the future.
Bryan E
6/4/2017
Very good price and fast delivery. My son and I have several boat trailers and hub maintenance usually requires new seals, I just wanted some on hand for future use. I have ordered from this site before and have always been happy with the results.
Carl B
6/4/2017
Product is great. Exactly as pictured. Fast service to receive. Very satisfied.
Phil
6/4/2017
Very pleased with product and delivery.
Wayne j
6/4/2017
Been looking for this item for awhile and nobody had it available. I was tired of wasting money on the little canisters and this will work perfect on our camper.
Thanks etrailer - quality products and reasonable prices.
Sam
6/4/2017
I installed 2 of these years ago. I was a lot younger 88 now. I did do the wiring harness not so much weight there. I decided to let someone else do the hitch for me.
The instructions & videos are great !
There is my oil change man, I'll ask him. I owe him, he rotated my tires for free.
You fellows keep doing the excellent work you are doing now, wish I could say more. I would recommend you & your product to everyone.
Arnie
6/4/2017
Very happy with the product and service this site offers! Product arrived on time and was exactly as described!
M Gib
6/4/2017
This was my 3rd order from etrailer this month. The videos were extremely helpful and all the Thule products arroived when I was told they would and were exactly as described. I have been very impressed with they customer service and their follow up process post-order to make sure you are happy. Will definitely order from them again!
M Gib
6/4/2017
Great customer service. Fast shipping with excellent communication
Drew M
6/4/2017
5 star experience....product quality, shipping and price......thank you !
Marvin D
6/3/2017
Have used etrailer for years and will continue to use them website is easy to maneuver and they always have what I want for the best price.
Lawrence Lange
6/2/2017
All the products I have purchased have been good quality and service has been top notch.
Dave D
6/2/2017
Great Price. Excellent Communication, and Love their product tracking page.
Mike K
6/2/2017
Product was great. Service was outstanding and their help was awesome.
Jeff
6/1/2017
Excellent company to do business with. Highly recommend
Michael T.
6/1/2017
I couldn't believe how quickly I received my order. Excellent
Michael T.
6/1/2017
I purchase most all my parts from you all. Good price, good service and you most always have what I need.
I really like the how to videos.
Billy R
6/1/2017
Shipping was fast, products as advertised, and great how-to videos for their products
Steve
6/1/2017
Easy shopping on the website, and GREAT up to date communication from beginning to end. Two thumbs up.
J S
6/1/2017
Ordered several times from etrailer fast shipping and quality parts The tech pages are right on. I went to the wiring diagrams figured out what I needed then ordered. Great time saver
Dennis
6/1/2017
Bearing Buddy fit perfect 1.98 , just like etrailer said ! Good price , fast service . I will be buying more items from this company . Ralph G.
Ralph G
6/1/2017
I have ordered several parts from etrailer. The quality of the parts for the price keeps me coming back.
Dennis
6/1/2017
Product arrived promptly,brand new in packaging,and works as advertised.
I definitely will use etrailer in the future.
David A
6/1/2017
The sales person was helpful. The product works great.
Timmy A
6/1/2017
I ordered these for a car top carrier. They fit perfectly. I got them sooner that expected
Perfect
6/1/2017
Fast delivery. Will be installing today. Looks like the picture in the description. Will continue to do business
Tim H
6/1/2017
Product as stated. Fast shipping.
Rachel
6/1/2017
product was what i ordered and i received it on time.
Thanks
RF
6/1/2017
I received my order a few days ago. Everything was there and well packaged. I had great help and answered my questions. Now the work begins installing my E-track on my new car trailer and getting everything to work the way I want it to. Thanks etrailer for your help.
Sincerely,
Steve S.
steve s.
6/1/2017
Perfect fit. They upgraded shipping for free and that is why I keep buying from etrailer.com!
Michael
5/31/2017
This is our 2nd etrailer order (rubber straps for Thule bike carrier). In both cases, the order was promptly handled and delivered within less than two weeks. I will definitely use etrailer again!
I had read the reviews prior to the first order (a trailer hitch), and ordered based on the preponderance of the very positive remarks. Now, I have added my own!
Onyerpockets
5/31/2017
I have yet to install these air bags, but shipping was fast and Leeza was a great help!
Tony
5/31/2017
Once again, I was very happy to find these parts available. Better yet, the price was better than expected, and shipping was quick!
Cliff
5/31/2017
All parts for boat trailer brake repair (master cylinder, wheel cylinders, and brake pushrod) were exact replacements and fit perfectly, solving my braking issues. Paid for expedited shipping and parts were delivered in two days as promised. I'm very pleased with etrailer!
Steve G
5/31/2017
Quality of product was excellent!
Ordering the complete backing plates with shoes and hardware saved me time and money.
The technical information helped me know that I was getting the correct items.
Harold
5/31/2017
Excellent product. Easy to install. Super video support. Thanks.
Dave E.
5/31/2017
Product was a perfect match to my damaged one and delivered quickly
Don M
5/31/2017
Fast shipment, Great Price, This was used to replace broken one that someone tried to break into my trailer. Was a same replacement.
Will buy from etrailer again.
WarrenD
5/31/2017
Product got here in about a week and fit perfectly. The YouTube video was spot on. Would definitely recommend.
Bruce C
5/31/2017
I cannot be more effusive in my complements of etrailer. There products are of excellent quality. Their packing and shipping is fantastically quick.
Bill
5/31/2017
Came on time
Robert D
5/31/2017
Hitch is great, etrailer customer service and instructions are great, couldn't be happier. Great company.
Jeff w.
5/31/2017
Very Happy! Great product and fast delivery.
Jody
5/31/2017
Product arrived a day ahead of schedule. This is an as described product by customer representative. She was awesome. assisted with my choices, and provided the benefits of the upgrade. Glad I listened to her. etrailer stands behind their products and is a great company to do business with.
sleder
5/31/2017
It's the 3 or 4th time I order parts for my bike rack. Ordering is quick, and the shipping is always faster than what is stipulated on the website, and I receive the part in no time. Perfect so far.
Geraldine TP
5/31/2017
Its a Trailer Hitch nothing to get excited about here except for the guys that sell them . there quick and more than helpful going the extra step to send a follow up email with instruction video link. everythng fit perfect . thanks
John D
5/31/2017
A clearance light on my boat trailer failed after eleven years. Rather than driving all over town to try and find a store that carried a replacement light, I did a Google search on the Internet. A few automobile store sites came up and I searched for the replacement light without finding the same manufacturers replacement light. The etrailer site was also listed as a site so I connected to it and entered the model number of the clearance light I was looking for. The exact clearance light I was looking for was available at a reasonable price so I ordered one to install and one as a spare. Shipping cost was reasonable and the clearance lights were delivered via USPS in a few days. Great service! Try the site for any of your trailer needs from lights to towing mirrors, you will not be disapointed.
Paul W.
5/31/2017
Purchased for my Utility trailer, fast shipping , perfect fit , great selection , have purchased fenders etc from etrailer before very happy with all my purchases
Jack L
5/31/2017
Every time I order something from etrailer I'm always satisfied with my order fast shipping and great quality thanks again
Vince
5/30/2017
I ordered two rubber pads with lag screws and washers for a trailer ramp. The order arrived within a very reasonable time frame. I was pleased with the order, the service, and the merchandise. Definitely will do business again.
Will
5/30/2017
Excellent product, customer service, shipping time and follow-up.
Klin
5/30/2017
This product arrived in a very timely manner.It is exactly what I was needing.I am glad they had this part and I will definitely use this company again and recommend it to anyone looking for parts.
Chrystina Daugherty
5/30/2017
Could not find springs here in town. You shipped in 2 days had them in hand 5 days
later . Thank you for your quick service.
Russ A.
Russ A.
5/30/2017
Great service.
Mike C
5/30/2017
Awesome product and even better service. I called because I couldn't find what I needed and was given several product #s to look at they even looked for the cheapest option for me without asking. I have been order plenty from etrailer.com and will come back for my trailer needs.
BK
5/30/2017
Just what I needed and the service was super!
Gary J.
5/30/2017
Just what I was looking for..and the Price was right!
Lou P.
5/30/2017
item as described, looks great. very good tire and rim, shipping was super fast.
Gil M
5/30/2017
Great support & product
Glenn D
5/30/2017
Good product fast service.
Ryan
5/30/2017
Perfect fit , easy install. thanks etrailer.
T. H
5/30/2017
Product received was damaged. A replacement was sent to us in short order.
Excellent customer service! Thank you very much! JD in Colorado
JD
5/30/2017
The light came in a timely manner and works fine. I couldn't be more satisfied with etrailer or their product!
Steve C.
5/30/2017
great product and great company Thank yol\u
Todd
5/30/2017
Great lamps at a fantastic price and very fast shipment..Thank you..Will buy again from etrailer.com
Larry
5/30/2017
Called looking for a new part for an old trailer. Rep was very helpful through the process and took the time to talk to one of the techs to determine if the new part would fit my 5th wheels landing jacks. Part arrived quickly and installed with no issues. I will shop here for now on.
Brett B.
5/30/2017
Super cheerful voice answered when I called, knew exactly what I needed, accepted my order, pronto, took payment, zippo, done! Got my items in two days, GREAT !
Olde Bob
5/30/2017
Once again etrailer comes through! I needed a replacement clearance light for my Camplite TT and after scouring the web for my specific application, with no luck, the manufacturer told me to call etrailer. It had been awhile since I ordered from them, but after talking with their sales rep Sal, I was reminded of why their reputation for customer service and application expertise is so well established. Many thanks etrailer and Sal!
Steve
5/30/2017
Great product. Great priced. Came as described. Thx Etrailer!!
Gary
5/30/2017
Works great thanks for the quick mailing
Ron
5/30/2017
Excellent quality. Fast shipping. Courteous service. Good followup.
Hugh J.
5/30/2017
Fast service, excellent fit, written instructions good but outstanding when paired with the installation video available online.
Nice looking hitch with high quality hardware.
Would choose a Curt hitch from etrailer.com again with zero hestitation.
Jon
5/30/2017
This hitch fits perfect. , installed easy, great price, works great. bike carrier & trailer. Great service & know how... Thanks, Bobby
Bobby
5/30/2017
Great product and fast shipping. Would recommend it to anyone who is interested.
Justin P.
5/29/2017
Prompt delivery. Product as described.
Good experience, I would order from them again.
Jim B
5/28/2017
The RockyMount RKY1087 works as advertised. I like the adaptability of this mount to accept several through axle sizes. The explanation of installation and test video posted on etrailer website was very helpful. And etrailer's customer service is excellent. Keep up the good work.
TC
5/28/2017
Great product and fas shipping thanks
Wayne D.
5/28/2017
Sandy at etrailer is great
Dewayne S
5/28/2017
Easy delivery and easy install. Thank you
Kevin
5/28/2017
they found what I need. great job
larry h.
5/28/2017
I needed a part for my Yakima bike carrier and etrailer was the only place I could find it. They shipped it to me very quickly and then followed up to ensure I received it. Part is working great! Service was excellent!!
Jeff
5/28/2017
These parts for my trailer jack were excellent quality and the price and service can't be beat. etrailer.com will be my first choice for any future needs that may arise.
Thank you etrailer.com,
Lon
Lon S.
5/28/2017
Quality of the product was very good. etrailer service is always excellent.
Matt E
5/28/2017
My items we're sent right out and was just what I order
Art T
5/28/2017
Great service and products.
Matt W.
5/28/2017
Well packaged and easy to install!!!
Raynold
5/28/2017
Great product easy to install. Just like the video.
THANK YOU FOR THE INSTALLATION VIDEOS.
No problems at all.
Thanks again
Jim
Jim Z
5/28/2017
I had ordered a different color that was backordered. I received a call alerting me to this fact, was given an alternative, which I accepted. Product arrived as promised, fit was perfect, customer service grand.
Mark M.
5/28/2017
product was shipped very quick-Excellent
John r
5/27/2017
easy to find anything i need , great price and service. no need to go anywhere else,fast delivery.
pa john
5/27/2017
They always have great descriptions of what they are selling, always package great, fast service, helpful. Very happy with the 30 to 20 amp cord. Highly recommend them. Just happy with all we have bought from them. Bill Hicks
Bill Hicks
5/27/2017
Flawless transaction!
Paul L
5/27/2017
Exactly what I expected. Good quality and customer service was excellent!
Frank B.
5/27/2017
Thank you for wonderful service and speedy delivery
John david
5/27/2017
Fast shipping Super price
Glenn V.
5/27/2017
Bought spare wheel/tire for my trailer. Another great product and quick service from etrailer. Have placed several orders with them over last few years. Always very satisfied. Highly recommended!!!
Byron P
5/27/2017
Exactly what they said it was as advertised.
Pat C
5/27/2017
great lights fast delivery
Robert
5/27/2017
Great products and awesome service. Will definitely use them again
Tri star lawn care
5/27/2017
I had been looking at racks awhile and knew what I wanted. Frankly found etrailer through a random search. Having said that the ordering platform was easy to navigate and the product was delivered as advertised and on time. Having someone follow-up to check on my satisfaction is a nice touch. Should I need additional accessories I won't hesitate to return.
Randy J
5/27/2017
Products arrived on time and in good shape as promised, I would have no problem ordering from this company again
N.Elder
5/27/2017
Cant beat the service. Great company to deal with. Items in stock and ship to me in record time.
Stanley J. E.
5/27/2017
etrailer is the best great customer service!! Fast shipment and great products. Thank you
Keith S
5/27/2017
After viewing the video, I installed the hitch and wiring in about an hour. Perfect fit.
Bruce from Turner
5/27/2017
Great service and price as always. Nice to be able to talk to someone in reguards to product information
Mark
5/27/2017
Worked perfectly. Looks like a factory install. Excellent product and outstanding customer service from etrailer.
Antonio R.
5/27/2017
Extremely solid and well made product. Easy installation, once the hitch was installed, and looks absolutely factory. etrailer's customer service is second to none. Highly recommended product and highly recommended retailer.
Antonio R.
5/27/2017
It is exactly what you would expect with fast shipping.
Jon R
5/27/2017
Great rims, good price, fast delivery.
Ram
5/27/2017
Accurate description. Exactly what I needed & price was reasonable. Fast delivery.
Tina s.
5/27/2017
Great website, good prices, fast delivery and overall excellent service. What else could you ask for?
John G.
5/27/2017
Excellent service from etrailer. Helpful and fast delivery. Thanks.
Rick R
5/27/2017
Mirror fit perfect and with the instructions it was a breeze to install and still looks
and works perfect , recommend your company and product to everybody Bob
Bob Cusson
5/27/2017
Ordered trailer hitch wiring connections, wires, mounts, etc. All arrived just as ordered, and within 5 days. The quality was top-shelf, which is why I continue to reorder from etrailer.....NO JUNK & NO MISTAKES, sounds simple but so many companies get it wrong
Jim Davis
5/26/2017
You folks always do great!
Allan
5/26/2017
Got it yesterday. Thanks for keeping me updated on the status of my order.
dm alger
5/26/2017
Brake lines are great and the company service was great
Robert E
5/26/2017
Fast delivery and great updates! Pleasure doing business with! Lock works great and is very secure!
Randall
5/26/2017
Good Product Fast delivery
Randy B.
5/26/2017
Spot on what I needed for a 10k Dexter axle. The trailer sat for a year in the desert so all the rubber components are getting replaced and oils topped off. Fast shipping and amazing customer service!
Randy S.
5/26/2017
Thank you for shipping so fast and the items where perfect.
Ayyoub
5/26/2017
I have yet to use this product. Examining the product indicates that it is what I needed. The service of Emily was first rate. The delivery of my product exceeded my expectations-delivered in less than 24 hours.
Charlie
5/25/2017
My poor planning the last few days has given me cause to talk to three different salespeople at etrailer. First, I talked to Yvonne and she was superb, then I talked to Lisa and her assistance was classy and very helpful, then I talked to Karen and she was also terrific. This day and age this is more than was expected and I am very impressed with these three people. I want your organization to know that all three represent you in an impressive light. My experience was more than positive in all respects. I am now a customer for life. Congratulations on your ability to hire well! With respect, Bill Hollenbeck
Bill H
5/25/2017
It went well,the electrical went great ..And I sent some other customers your way . Thanks
Lonnie
5/25/2017
Great price for the parts that I needed. Very fast shipping... couldn't really ask for much more.
Recommended the site to friends.
Brian H.
5/25/2017
Product was as stated and is excellently made and finished. The service and shipping was above and beyond what is usually expected. This company really means customer service. Thanks to all for being real.
Don
5/25/2017
Worked great, delivery was fast!
Pete G
5/25/2017
Excellent customer service!
Willia.
5/25/2017
can not believe how quick this item was shipped to me. Your service is very good and if I need anything you have I will buy from you again. Thanks
Wayne L
5/25/2017
Friendly and great customer care, Easy install and fast shipping.
Ryan
5/25/2017
I have now placed three orders with etrailer.The service and quality of there products is second to no one.Trailer bearings and races to rampage spire tire covers all were shipped the day ordered and fit perfectly.Thank you.
Nick
5/25/2017
Good product. Great service!!
Dustin
5/25/2017
Friendly knowledgeable staff.Product is exactly what is shown online.
Excellent price for quality merchandise.
Would but from etailer again.
Fidele J.
5/25/2017
Great product, which I expected, but the customer service was OUTSTANDING!
Russell F.
5/25/2017
Extremely fast shipping and probably the best costumer service iv ever experienced. Highly recommend this site to order from.
Cj S
5/25/2017
Very easily got exactly what I thought I was getting, on time and actually took advantage of their free shipping offer. Will recommend to anyone needing trailer or RV parts.
King Kyle M
5/25/2017
Product worked as advertised. Best price after comparing other sites. Installation as easy as stated. Friendly and knowledgable staff. I would order again from them. Thanks Patrick.
Mike M.
5/25/2017
Great service and follow up
Thank you
Rick
Made a small order and the service was excellent.
5/25/2017
Ordering was easy and shipping was fast. I will use etrailer.com for any further purchases that I may need.
K. Armstrong
5/25/2017
Customer service was excellent! I needed an order rushed, and they couldn't ship to the PO box I provided. They immediately reached out and got delivery information so that my order could be shipped the same day. Very helpful, and very responsive!
All the etrailer installation videos and diagrams they provide make the process even better! Would definitely recommend ordering from them.
Eric J
5/25/2017
Great salesperson... Stacy made shure my order was being shipped and received the day I needed it. Excellent to deal with. Thank you stacy
Mike k
5/25/2017
The product was delivered promptly. The entire process was easy. I am very happy with etrailer.
Greg Bondurant
5/25/2017
QUICK DELIVERY! Product is what you expect!
Dustin A.
5/25/2017
I really like doing business with etrailer, they notify you upon receiving an order, when the order is shipped , and also kept you informed of the tracking of the product that you ordered. The products they sell are of the best quality and fit.
Thanks etrailer..
Paul E.
5/25/2017
everything was perfect and here sooner than I expected
Dusty R
5/25/2017
GREAT SERVICE. GREAT TO DEAL WITH
JOHN K
5/25/2017
Exactly as described, quick shipping
Adam K.
5/25/2017
THIS COUPLING IS EXACTLY WHAT I NEEDED, IT IS WELL BUILT AND I HAD IT IN TWO DAYS. FOUND YOU GUYS ON THE INTERNET. THANK YOU.
MARK WURST
5/25/2017
High quality products with easy to follow instructions! I have purchased two hitches and wiring harnesses and have never had an issue with either.
Eric
5/25/2017
All parts were a perfect fit and seem to be good products. I wil products from etrailer again. Good friendly staff
Arthur T
5/25/2017
Good info while on the phone with the rep.
Very good tracking info
Good product quality
Timely delivery
Eric S
5/25/2017
The replacement key works like a charm and was shipped quickly.
John S.
5/24/2017
Well I was pleasantly surprised that the tires showed up a day earlier than promised, are a high quality rim and tire. Just as I had pictured on line. This has been a great experience and would recommend your company to any one that asks where one can get trailer tires.
thanks.
Robbie A
5/24/2017
I could not believe how quickly the hitch was delivered. And is already installed and working good. The customer service representative was very helpful in assisting me in picking out the correct hitch for my needs.
Gerald M.
5/24/2017
Very satisfied,good service and received items quickly. Pricing was lower than most others.Friendly followup and communication of current order status.
Tom m
5/24/2017
The service was so exceptional, and the products such high quality, I'm looking for an excuse to buy more...
Patrick Roden
Vancouver WA
Patrick Roden
5/24/2017
quick delivery, great price. What can I say it's a wiring harness. I will do more business with etrailer in the future based on this order since it is the first time I have ordered anything of this nature and I am very satisfied with my experience. My rating of etrailer is EXCELLENT. Everything went exactly as described in the video. Thank you etrailer.
Mike G
5/24/2017
Fast delivery which saved our upcoming trip. And a great price.
Thanks.
Ron S.
5/24/2017
Great product and awesome customer service from the folks at etrailer.
We were out traveling and needed a hard to find part and two days later we were back on the road because of this business.
Thank you!
CM
CM
5/24/2017
Awesome, exactly what I needed. Great tire, fast shipping, reasonable price and excellent service from etrailer.com.
Frank M.
5/24/2017
Very pleased with my decision to purchase my hitch and wiring from etrailer.
Fast delivery, a great price, and great coustomer service. The informative install videos are a bonus as well. I have already recommended etrailer to several co workers.
Mike K.
5/24/2017
Could not locate this item anywhere locally including a camping store. Should have looked at etrailer first, as they always have what I need! Thanks for the great service.
Steve
5/24/2017
Great service and prompt shipping. Thanks!!
Karl E
5/24/2017
Exactly as described. Outstanding communication and fast delivery. Will do future business with this company. HIGHLY RECOMMENDED. Thank you George J.
Ric P.
5/24/2017
Old bolts on the trailer axle rusted out and ordered this replacement kit. It fit perfectly and was done in no time, back on the road. I don't order much from etrailer, but when I do they are always spot on. I'm surprised how quick it got here.
Mike C.
5/24/2017
good product, good price, good service. What's more to say
bob s
5/24/2017
Great product, great web site, great service, installed and looking working great!
Carl G
5/24/2017
Electric Brake kit for trailer this time.
The parts are very acceptable and the service is supreme.
Couldn't get any better service anywhere. I've bought a lot of items from etrailer for a couple years now. I have had great experiences with each and every order.
Ray M.
5/24/2017
Item as promised, extremely fast shipping, very satisfied!
Rivers M.
5/24/2017
Was sent the same day I ordered and received in two days exactly what I ordered
Jim
5/24/2017
Good product and fast delivery.
Joe F
5/24/2017
Good quality, good price and perfect fot. Quick shipping and very good customer service.
PeteFo
5/24/2017
Seriously this company takes it to another level. Glad to see such great things coming from the state of Missouri. Amazing company.
Bryan H.
5/24/2017
I lost the key, and apparently the spare key, for the locks for my Yakima basket. I found the exact OEM replacement, for a fair price, at etrailer.com. I will definitely make this my first stop next time I need something trailer or roof rack related.
Dave
5/24/2017
Fast shipping. Straight forward install.
Weerdough
5/24/2017
George - Thank's for the quick great service. I was told by a local nation wide company that my hitch is no ware in the country to be found and that they do not have any ideal when it would be available. By searching the internet and by luck I found you and you had it in stock. You got it to me very fast and that has made my trip with my trailer possible - we thought our vacation went to pot but because of your company it was on again. Thanks very much for your help and I know where to go in the future and where to refer many of my friends to go. Best regards,
Garey
Garey B.
5/24/2017
I've bought several items from etrailer and always received exactly what I ordered. Also received in a timely manner. Great people to deal with.
Phil C.
5/24/2017
Fast prompt delivery
mc
5/24/2017
Easy ordering and quick delivery.
Fred H
5/23/2017
Name brand parts at a discount and free shipping you can't go wrong with etrailer.
Michael R.
5/23/2017
Top quality products, exactly what I expected. Shipped the same day as ordered and received within 3 days, it does not get better than this. Way to go etrailer!
Michael R.
5/23/2017
Items were shipped promptly and arrived on time in good condition. Well packaged. Good quality products that will be a new utility trailer axle for me within the next week.
Darrell C.
5/23/2017
My order came quickly and everything I ordered was in the same box. I installed everything yesterday. Etrailer was easy to do business with I will be back
Dave A
5/23/2017
2nd time I've used etrailer for replacement parts for my Yakima bike rack. Very response. Both times it took awhile for etrailer to get the parts, but they contacted me about the delay and eventually got the parts to me. No other company seemed to have the parts so I think most of the parts delay problem has to do with Yakima. I recommend etrailer. It's a company that's easy to do business with.
Carl
5/23/2017
I ordered an extra hitch pin for my Thule rack. Great service and price. Will definitely use etrailer again. Thanks.
Excellent
5/23/2017
I am very pleased with the service from etrailer. I bought my Thule bike rack and a few extras and liked the prices as well as delivery time. Thanks so much.
Excellent
5/23/2017
etrailer is excellent . Product is exactly as described, shipment is quick, and the price is right. Highly recommend.
J.b. -Illinois
5/23/2017
Great service!
Troy l
5/23/2017
hitch parts ordered very nice part, lights same , very good price.always use etrailer.com because of price and service its the best
FRED S.
5/23/2017
Very useful product. They forgot to deliver the straps but quickly resolved the issue. Great customer service
Matt W
5/23/2017
My mirrors fit perfectly. Very easy to install. They arrived quickly. I would definitely use your business again.
Terry C
5/23/2017
Shipped on time. Product was as advertised. eTrailer gave me great advice in picking the right product.
Peter
5/23/2017
Fast shipping. Item as described. Very good transaction! Thanks!!
Clyde
5/23/2017
Fast shipping, item as described. Good transaction! Thanks!!
Clyde
5/23/2017
Product was exactly what was needed. Ordering process was seamless and notified along the way prior to deliver. Was delivered in a very timely fashion and follow-up was extremly thorough.
Todd
5/23/2017
Good product easy to install and fast shipping
Mike M
5/23/2017
Staff was very helpful, product fit perfectly and arrived sooner than expected. Good job Michelle S
clyde
5/23/2017
This was my first experience with etrailer. First, Donna's knowledge of the products and application was first rate. She guided me through the process quickly and painlessly - including subtleties like getting two pins with matching keys. Delivery was prompt and there were no surprises on the installation.
Paul
5/23/2017
Good product, fast shipping
And great communication with staff
David C
5/23/2017
Ordered on Thursday, arrived next Monday. Product as advertised. Excellent!
Nick
5/22/2017
Arrived in a very short time. Exactly what I ordered. I will continue to do business with etrailer. Thanks.
Dana L.
5/22/2017
Just as advertised - worked perfectly. Very timely delivery. Have done business with etrailer several times and will continue to do so.
Dana L.
5/22/2017
I'm refurbishing an enclosed trailer and etrailer made it super easy. I ordered new fenders, marker lights and replacement ramp hinges. I couldn't be more happy with the quality of the parts, the customer service and the great prices. I almost forgot the free shipping promo! I have seven trailers and etrailer will be my "go to" place for parts and accessories!
George W.
5/22/2017
Looks as expected, easy installation. Will be a return customer.
Stetsonhorton
5/22/2017
Product was exactly what I was looking for and at a good price. I was worried the plug might not fit since the cord extends from the bottom, but no issues.
Excellent customer service. The item initially was on backorder and I received a phone call from the company notifying me of the product's status. I also received a follow up after I received the product.
Leslie S.
5/22/2017
Got order quickly and was exactly what we needed.
MaggieJ
5/22/2017
Received the tow bar and base plate 2 days prior to the estimated arrival date! The products look great! Michelle was amazing and walked me through the process answering all my question accurately! Will definitely be doing business with these folks for my next purchase.
Thanks, Jim
james pezdirtz
5/22/2017
Super easy to order , Super easy to install , showed up in 3 days . I was very pleased with the intire experience couldn't have been any easier
Zack K
5/22/2017
Shipped on time... Great product... Thanks
Brian
5/22/2017
fixed my problem, great buy
Cecil H.
5/22/2017
product ordered on Wednesday - received on Saturday - installed that afternoon - on the Hwy Monday. Could not ask for better!
G3
5/22/2017
Awesome product, much less expensive than other businesses, super fast shipping and great communication. Thanks!!
Craig
5/22/2017
On our first trip to Florida with our travel trailer we loss a lense for a red side marker. We located the brand and correct size on etrailer. The price was less than expected, the service was outstandingly more. Ed did fantastic job as he has in my past dealing,
The lense snapped into place perfectly.
Thank you etrailer.
Dan in TN
5/22/2017
Awesome service from you guys. Shipped late and your crew called to let me know 2days later it was at my door. Thank you
Scott
5/22/2017
Easy to locate product on Internet site. Easy to order and fast shipping. Just what I was looking for
Ron
5/22/2017
After ordering the wrong wheel hub from another company twice, I was able to order the right parts the first time from etrailer. It was exactly what I wanted and it was shipped extremely fast. Great job!
John
5/22/2017
Right parts, always!
Ron S.
5/22/2017
Great service,fast shipping,good price, great quality.
John
5/22/2017
Exactly what i ordeed , fit perfectly , prompt delivery fair price , no question I would use this site again
Bill V
5/22/2017
Good service and rapid shipping. Thanks
Ken L.
5/22/2017
Again, Excellent service and very fair pricing. just what I needed. I have you in my most used book mark section!
Cameron F.
5/22/2017
product was exactly as described and arrived on time and was shipped with the other products i ordered. Would definitely use again!
Matt W
5/22/2017
Products worked well and I had no problem. There were also easy to install.
Larry S
5/22/2017
Prompt service with a great website
Alan K.
5/22/2017
The perfect part for my Thule Vertex hitch rack. It now sits in my 2 inch receiver like a glove. No sway, no slop, perfect! Also, the price was the best I could find anywhere and the shipping was free and fast. Thanks etrailer!
Kris M.
5/22/2017
Love your website, love your OEM products. Fan still works like new. This is my 'go to' place when something fails on my camper.
Dave B.
5/22/2017
This order was for two sets of rubber plugs for our Husky Brute electric tongue jack. Mot much to say about the product - they are rubber plugs and they fit.
The service from etrailer was excellent. The parts were backordered from the manufacturer it and took a couple of months to finally arrive. Not etrailer's fault and they were very good about keeping me informed of the status of the order and expected availability date. Great customer service for a small order.
Richard
5/22/2017
Got the wrong wiring harness and Susan H was very helpful in assisting me for the return and getting the right one quickly. Will do business with you again. Thank you.
Brian W
5/22/2017
got what i needed in a timely fashion, happy camper.
mike k
5/22/2017
Fit my trailer perfectly! Fast shipping too!
L Hatfield
5/22/2017
Fit my trailer perfectly! Fast shipping too!
L Hatfield
5/22/2017
Both the controller and the harness were easy to install by following the instructions and viewing the video on line. The harness easily plugged into the factory pig-tail and the controller fit nicely where shown on the video and was out of the way. The controller was relatively easy to set up with the instructions even for someone not too tech savvy. Best of all when I hooked up my new trailer everything worked properly. Would recommend the Tekonsha Prodigy P3 Trailer Brake Controller and etrailer for future trailering needs as they were recommended to me by a past customer.
Rich H.
5/22/2017
Quick response for the seal I needed. One was leaking due to what I expect was over pressure on EZ-Lube system. Grease had leaked into drum and was impacting brake performance. Thanks to 3 business day turnaround from Cathy and her team, was back on the road for a camp out that we had reservations for 140 miles away. Thanks for getting us back on the road with out rv! Product performed very well.
Dave D
5/22/2017
Fast,excellent service
Joe j
5/22/2017
Excellent product and amazing service.
DJ
5/22/2017
I have ordered multiple times from etrailer.com in which they have never let me down. Shipping is really fast most time only two days out. They are defiantly my go to when it comes to all my trailer repair needs.
Jeff
5/22/2017
Perfect fit
Quick shipping
Great company
Bruce P
5/22/2017
Item worked great. It was able to connect with the Trailer Brake Controller and straight to my wiring harness in my truck. I couldn't have asked for a better installation! Thanks etrailer.com!!!
Bennie D.
5/22/2017
This seems like it will work fine for my utility trailer. It should help keep it from falling into someone else s hands. Hopefully I will never find out. Thanks again etrailer, you guys are always on it. :)
Curt B.
5/22/2017
Everything came in great shape. Delivery was very prompt. etrailer hit a home run again. Thanks Guy's!!
Curt B.
5/22/2017
5 Stars is my rating. I was impressed with how fast I got my order. It was just what I ordered. As easy as 123.
George G
5/21/2017
Very satisfied with wheel and tire, fast shipping
Mike S.
5/21/2017
Perfect fit, fast shipping. 100 percent satisfied.
Rj
5/21/2017
ETRAILER takes care of business, fast response and receivered my order quickly, These guys are GREAT
Steve S.
5/21/2017
Excellent service and fast delivery
Phil in Fl
5/21/2017
Fast delivery excellent service
Phil in Fl
5/21/2017
Great product and super fast shipping!
Jim H
5/21/2017
Just what I needed. Good price.
CS
5/21/2017
Just what I ordered, exact replacement for my trailer and fast service.
Linnie W.
5/21/2017
Perfect replacement part for my Yakima rooftop bike carrier.
As usual, etrailer's service and delivery were flawless.
Dave
5/21/2017
As advertised, my bracket came quickly.
Very pleased.
Thank You
Straight Forward "EASY"
5/21/2017
Excellent product - Great company. I will order from etrailer.com again.
Mark
5/21/2017
Great company to work with great product
T Patti
5/21/2017
Excellent product. did not find it anywhere a else. Very well described including product specifications. Also it has a video that is very helpful.
Daniela
5/21/2017
Receive item quickly and as advertised.
Armond Burge
5/21/2017
Recently had a blowout on our pontoon trailer and needed a replacement. These tires exceed the original weight rating and look great at a good price. So we bought two and plan to get two more to match. The customer service at etrailer is by far the best I've had with super quick shipping and great customer followup.
Patrick
5/21/2017
Great service! Prompt delivery! I will be back to etrailer again. They have a great team.
I bought a thule anti sway cage for bike rack. Best deal!!
Arvind
5/21/2017
Product performs as expected, distributor stand behind products in accordance to need.
Sam
5/21/2017
Very pleased with this. Etrailer.com is really on top of customer relations. I will buy from them again.
Jeff J.
5/21/2017
Exactly what I needed to repair trailer axle on utility trailer. Could not find 2" tube stub at my local stores. Did not find an offering on Dexter site for 2" either. Went to your site and there it was. Installed with no problems and was back in business in no time. Spent more time running around looking for the thing than it took to find it on etrailer, order it and and wait for delivery. Very fast delivery. I know where to go next time I need trailer parts. Excellent!!
Wade
5/21/2017
Repeat etrailer.com customer. Best site, selection and product knowledge on the web. Highly recommend.
George H
5/21/2017
Hello- Just to let you know I used etrailer in the past for a previous vehicle and was very satisfied so when I purchased a new truck recently I decided to order from them again. The result is the same as the first order . Shipment arrived quickly and in perfect condition, their prices are competitive. A no brainer as far as I'm concerned.Thank You etrailer
Mark B
5/21/2017
Exactly what I needed, but arrived one day beyond my specified shipping category. Etrailer did a good job of calling to let me know it would be late and reduced my shipping fee. I appreciate their proactive customer service.
Carrol C.
5/21/2017
Just installed my brake controller today, and the project went as smoothly as possible. eTrailer.com has great support, with extremely helpful videos to show you exactly how to do the install on your particular vehicle. Great price, fast delivery, great support, easy install, overall great experience.
Wayne S.
5/20/2017
The brakes appear to be good quality and shipping was fast.
Blake H.
5/20/2017
Great product fast shipping.
Bill M.
5/20/2017
good product and speedy delivery great follow up
don y
5/20/2017
Excellent service, great experience all around.
Jim R.
5/20/2017
All good.Service is great. Never had a bad experience .
Scott M.
5/19/2017
I think they are very good people to do business with. Great job getting my order right at a very good price.
Never let me in the dark on where my order was.
THANKS
Howard
5/19/2017
Great service, just bought a new tow vehicle and it was delivered as promised, this
is my fifth base plate purchased from e-trailer and have always been pleased with the service and the customer support.
Mike S
5/19/2017
This is my second and not last order from etrailer. They ship on time and fast. They represent what they sell and stay on top of the shipment until it arrives. Great customer service. You can't go wrong with ordering from them. I know I will every time I need something for my class A coach.
Charlie
5/19/2017
I am so pleased about the service I received. The customer service woman I spoke with was extremely knowledgeable about the products and made it very easy for me to order the correct parts I needed. She followed up with me on delivery.
And the delivery was much faster than I had imaged. Thank you etrailer, will shop with you again when needed.
Audy D
5/19/2017
Very happy, with my order,
Service experience was top notch.
I will continue to shop here, price are good as well.
Gilbert B.
5/19/2017
This is my 3rd purchase from etrailer.com. I am a fully satisfied customer, from my first contact, excellent web access and ease of use. There products are top line, with excellent prices and exemplary service.
James G
5/19/2017
Great price, customer service, and fast delivery
Thanks
Vasok Tretyak
5/19/2017
Fast delivery, product quality good as expected. Would recommend etrailer.com.
J.B.
5/19/2017
Everthing is fine,THANK YOU for your follow-up
Lloyd S
5/19/2017
All the stuff I needed, spot on...
Dave
5/19/2017
Exceeded expectations. Good customer service. I recommend.
Sepp P.
5/19/2017
They were very helpful in getting the products I needed on time.
Stan P
5/19/2017
YOUR SERVICE WAS EXCELLENT YOUR PRODUCTS FIT AND PERFORMED WELL .AND AT HALF THE PRICE THAT I NORMALLY PAY. NOT TO MENTIONSPEAKING WITH A REAL PERSON WHO ANSWERED MY QUESTIONS AND HELPED TO RECOMEND THE PARTS NEEDED TO FIT MY NEEDS . YOUR MY PARTS SOURCE IN THE FUTURE. THANKS!
Dave DOCKSIDE50
5/19/2017
A very simple phone call with Bill E. with delivery in 4 days. The product-louvered tailgate was exactly what I expected in function, light weight, black, quality, looks.
A good buy for the $ amount.
gary kluksdal
5/19/2017
Etrailer rocks... George j shipped it right away... Awesome online company.. Don't get caught paying over priced items from your local dealer... Good pricing for top quality products
Thank you we will buy here always
James & Barbara Ann
5/19/2017
Searched multiple places for wheel assemblies and etrailer had best prices. Service was great. Got the wheels sooner than expected and they were exactly what I hoped for. Will use them again without hesitation.
Phv
5/19/2017
Great products and support
Andy Hughes
5/19/2017
Luv them. I will buy all my trailer stuff from you guys.
Bradley K
5/19/2017
Awesome! Customer service is amazing as well!
Sean M
5/19/2017
Everything perfect on trailer, will order again when needed, thanks
Jim S
5/19/2017
What a great job and I'm very happy with your products and your support after the sale! I plan to shop again and I will also tell my friends......
Cleo F
5/19/2017
Everything I have ever bought from etrailer has been as described. And the installation info has always been spot on. I highly recommend their products.
Larry S.
5/19/2017
great customer service, when the item was slightly delayed for two days i received a call immediately about the delay and it was delivered as promised.
DENNIS
5/19/2017
etrailer is now my go to place when I need camper equipment
John D
5/19/2017
Great, got exactly what I needed quickly
John D
5/19/2017
great parts, good pricing, fast shipping. that's why i.m a repeat customer... terry
terry dobson
5/19/2017
excellent service and exactly what I needed
jon
5/19/2017
Quick and great price
Nat J
5/19/2017
Fast shipping, great products that are as shown. Excellent product reviews and how to videos. a great shopping experience!
Dale C
5/19/2017
Great job
steve
5/19/2017
Service very good. Products too
wt
5/19/2017
Great product,good price,delivered when it was supposed to be will be back for more trailer parts
Keith D
5/19/2017
Hi! Just got it, and have not even yet assembled it, so I would be premature to give you any feedback, other than to say the delivery was fast, and it appears to be an excellent unit.
Will give you additional feedback as it becomes available.
Sandra
5/19/2017
Bought to use as a spare ,great price ,perfect fit,and extremely fast shipping . Great company
Don H
5/18/2017
The parts are exactly what they described in their ads. The delivery was spot on. I like that they got me the delivery details quickly, and I was able to track my package. Etrailer communicated with me well from the time I purchased it to the time It was delivered to my door. I have bought other products in the past, and have never been disappointed. this is the only place I will go for trailer parts
Mike w.
5/18/2017
etrailer comes through again! It's impossible to hitch up without this tool and I lost it. Had another in a week thanks to the quick response. Quality product and service.
Frank M
5/18/2017
This is a great company with a great product. The hitch and wire adapter for my car arrived in record time. I am amazed at the service I got. I bought a hitch from them in the past and will continue to do so for the future. I will get to installing the hitch soon and will respond again after it is on the vehicle.
Alan K
5/18/2017
sir i was veary glad to get my order so quick every thing was jest what i needed thank you
Tim B.
5/18/2017
I have ordered parts from etrailer on several occasions. Every single time the parts have fit perfectly. Customer service is great and the staff are very knowledgable. They will take the time to make sure you are getting exactly what you want, even though it might be as simple as a lug nut. My last order , everything looks great and fits like a glove. Thanks everyone at etrailer. I will always call you guys when I need anything for my trailer.
Kenny D
5/18/2017
First bottle leaked in shipment. Made Etrailer aware & they rushed me another bottle. Now it was packed well. No way was it gonna leak. Replacement bottle worked great. Roof looks great after using Valterra Rubber Roof Cleaner & Conditioner. I'll buy the economy size next time. Thanks Etrailer for treating me like your best customer.
BB
5/18/2017
Trailer looks awesome with the new wheel bling! Thank you Bryan for making sure my order was correct and arrived on time!
Steve T.
5/18/2017
Hey you guys are A-OK. You have fast delivery and everything was just as you said. Excellent products.
Chuck J.
5/18/2017
Good Product and Great Service
Ann A.
5/18/2017
My hitch (& wiring harness) arrived today and based on my research hands down Curt is the way to go for hauling. I look forward to doing just that. Even more impressive was the customer service I got from Katrina at etrailer when I called to place my order. She was patient, thurough and took the extra time to make sure I was satisfied we had all the right parts. If Katrina is any indication of how they do business at etrailer I will be back for more accessories without question. Happy trails.
Scott
5/18/2017
Purchased for mounting a bike rack.
Fast delivery and great price.
Installation was fast, faster then assembling the bike rack.
Would highly recommend.
John A.
5/18/2017
As always great parts and great service. Will definitely buy etrailer again!
Mike K
5/18/2017
Another quality product shipped fast.
Bob T.
5/18/2017
Outstanding service. Exactly what I ordered fast. No problems.
Bob
5/18/2017
My experience with etrailer is always the same: quality products shipped fast. I will continue to shop with them.
Bob T.
5/18/2017
Good quality fenders at a good price. Fastest shipping around. Website is very user friendly and easy to navigate.
Keith M.
5/18/2017
Excellent communication. I will definitely order again
Walt
5/18/2017
Great service and price. The tail light was just what I needed! Thanks George
KC
5/18/2017
Product received as advertised and shipping only took a few days. Fits perfectly. Will order from etrailer again.
Mike
5/18/2017
Arrived on time
Tom
5/18/2017
This company had the part I needed, make it easy to identify by the manufacturer's part number, and had it in stock. I received the order from them in a matter of a few days as it shipped the very next day I ordered it. I will certainly use them for order bike parts.
Buck B.
5/18/2017
Kept me updated on the delivery, etc. Updates seemed quite personal and genuine. Products (two) were great- well constructed and true to descriptions.
brent
5/18/2017
Needed a replacement key and your service was great.
Q. Vaughan
5/18/2017
I ordered what i needed .
It was ordered , delivered and then a follow up to make sure I was happy .
Who cares about you being happy ?
This company ! and they obviously want your business .
Very nice to deal with .And what I ordered was high quality , very nice .
Ed C
5/18/2017
Great item at a great price. Very knowledgeable staff. They followed up every time to get you the information you need.
Dave S
5/18/2017
This was a replacement for a damaged part. All parts were easy to replace, instructions were very helpful, all parts fit and operate as when the hitch was new. Delivery was quick. Price was very competitive. Etrailer, in my opinion, is the best place on the internet to purchase from.
Gilbert D.
5/18/2017
Great product..super quick delivery.....But was missing some of the Nuts....made a call and in no time had them here....
Randy H
5/18/2017
Got the correct part in timely manner. Worked perfect.
Chris K.
5/18/2017
Great job !
Wayne
5/18/2017
Excellent product excellent service again
Caw
5/18/2017
As always quality product !
I always purchase my trailer parts from Etrailer .
They have excellent customer service , quality parts below retail cost ,fast shipping and their web site is easy to navigate to find the exact part needed.
Toby M
5/18/2017
Received one light did not work properly . Contacted Shery T at etrailer she is very professional With her support and George J got a new light in record time could not be happier . I will order from them again . Nice teamwork Thanks Dan C
Dan C
5/18/2017
Searched everywhere for this specific size dust cap. Odd size, No one had them, but i found them here.
Fast delivery and they fit perfectly.
Robert H.
5/18/2017
Communication was outstanding shipping was super fast parts were excellent I would highly recommend this company to anybody
Al E
5/18/2017
Exactly what I needed at a great price. Super fast shipping. Thank you!
Tracy
5/18/2017
excellent quality products and excellent service! received in 2 days!
Joel
5/18/2017
Ubove average customer service saved me weeks of waiting for my products. I called at different times during two days so I spoke to three representatives. All three people were efficient and as friendly as my best friends!
JK Sumner
5/18/2017
Product quality excellent
Fast service.
Fair price and reasonable shopping.
Will definitely use etrailer again in the future
Howard C.
5/18/2017
Great Experience!
W. Scott
5/18/2017
Very nice fit and finish. Thanks to etrailer for the fast shipping and great customer service.
Robert S
5/18/2017
Excellent service and received the product in perfect condition with very fast shipping.
Mark For.
5/18/2017
Exactly what I needed, shipped really fast, and couldn't find this part anywhere else online. A great website for ordering parts rather than an entire new bike rack. Saved me money and my bike rack is back in full action.
Casey K.
5/18/2017
Service was outstanding, product delivered next day. I will be back to purchase other items.
carl
5/18/2017
Great service, awesome product, speedy delivery. Everything was great!
carl
5/18/2017
This is the 3nd time we have order from this company.
Excellent service & delivery very speedy was there in 2 days.
John Redwood
5/18/2017
the best service ever!!
Nick
5/18/2017
All Parts for trailer suspension fit perfectly. Shipping was lightening fast. Excellent products and service.
Dave S
5/18/2017
Perfect fit for hitch rack. The video on the website helped me measure and make sure that I was buying the right part!
Joel
5/18/2017
Package arrived promptly and was carfully packed. Will definitely use etailer for future towing purchase for my vehicles.
Chuck B.
5/18/2017
excellant patient service. prompt delivery
kyle r.
5/18/2017
Just received hitch and it is exactly what I was looking for. Have not installed in the truck yet but do not have any worries about it not meeting expectations. The team at etrailer was great. I had a slight problem at check out and was getting charged shipping (even tho site said free shipping) and they corrected order right away. Hitch was delivered to my door 3 days after it was ordered. Great experience will use them again.
Scott T
5/18/2017
I messed up and ordered wrong size ball shaft first time. The new one I ordered came right away and didn't lose any down time Once again great products and service
Paul's construction
5/18/2017
Finally found someone who delivers what they advertise,, many thanks, 5-star service from this firm.. SATISFIED customer!!!
Tim B.
5/18/2017
Excellent Customer Service!
Expedient Shipping and exactly what I needed to complete my hitch setup!
Jeff M.
5/17/2017
I love etrailer! I trust their value, choices and customer service which includes product videos. These were on time and the quality was great!
Mike H
5/17/2017
Excellent service. Was very helpful with placing the order.
Tom S
5/17/2017
Outstanding all around. Ordered my part quickly. Website was awesome. Easy to search. Easy to purchase. Great follow up and I could track my shipment through the site. Awesome. I'm definitely coming here again for all my trailer needs.
John h
5/17/2017
Fits perfectly. Bought this for my pop up camper. Will order from etrailer again in the future. Excellent customer service and speedy shipping.
Amanda H
5/17/2017
Product was perfect for what I needed. Delivery was super fast and their Customer service was awesome. They upgraded my delivery at no charge to me to get the bar to me sooner. Great company.
Tom
5/17/2017
Perfect fit every time
Dave Mc
5/17/2017
I always get the best parts from etrailer. The fit is perfect and the parts are of the best quality. Keep the Doing What You Are Doing.
Dave Mc
5/17/2017
Great prices, best selection and service on the net.
JB
5/17/2017
Great price and fast deliver. Need I say more?
Thomas
5/17/2017
Good Price
Good Service
JWW
5/17/2017
Product is good quality. It arrived a few days ahead of schedule. It looks great and service was excellent.
Allie B.
5/17/2017
I received the part as ordered faster than I expected. Pricing was fair and I'd recommend utilizing their services in the future.
Jim B
5/17/2017
Excellent product, fast shipping. Thank you!
Don H.
5/17/2017
Needed to replace this part. Employee was very helpful. Found exactly what we needed in less time than we could have spent looking for it. Received item quickly. Highly recommend this company for all our trailer needs.
Wally
5/17/2017
We had a tire blow on our trailer and it took out the lights on our fender. The red replacement lens covers for our trailer, exactly what we needed. Was very easy to find and employee very helpful and polite. Had to re-order more parts and service was again top notch! Quick service and quick delivery. Would recommend this company to everyone that owns and trailer or RV.
Wally
5/17/2017
Great product and good service
Bob R
5/17/2017
I love my Swagman bike rack and E-trailer is the best. I have used them twice now and they always have the parts and accessories I need with great shipping and customer service second to none.
Highly recommended!
Rich R8
5/17/2017
fast shipping,great product
brett
5/17/2017
Received quickly.
Shawnna summers
5/17/2017
Tires look great, they came sooner than expected. Staff was helpful and friendly. Will do business there again.
Stacey taylor
5/17/2017
My first order through etrailer. Ordering was easy, the price was good and the item came sooner than expected.
Thanks.
Dave S.
5/17/2017
Fit perfect and good response time. Excellent business for parts.
Silas N.
5/17/2017
Incredible customer service! There was a problem with my credit card and they contacted me promptly (on a Sunday) to resolve it, so that my item could mail out first thing Monday. Item also arrived earlier than expected. Would definitely purchase from them again.
Barbara M
5/17/2017
Incredible customer service! There was a problem with my credit card and they contacted me promptly (on a Sunday) to resolve it, so that my item could mail out first thing Monday. Item also arrived earlier than expected. Would definitely purchase from them again.
Barbara M
5/17/2017
This wiring harness is very high quality fro the money and designed intelligently for easy installation. It works perfectly. It made my biggest concern, the wiring, a non issue it was so easy. A great product, thanks etrailer.com. The video instructions provided by this company are excellent, vehicle specific, and complete - a great service to the DIY guy.
Randy
5/17/2017
I will be ordering all my truck stuff from them. Wow it was fast and the biggest thing was that I ordered the wrong product to start and I contacted them. And no more then an hour after I got off the phone I got an email saying the correct one was sent. Wow 4 days later it was on my door step.
Brent B
5/17/2017
etrailer is a great place. They have both quality equipment and parts, as well as excellent prices. If you need some advice, they can supply that as well. It is rare in the days of internet buying that you can find all three qualities from one store.
Steve
5/17/2017
Excellent service and good prices
Hodo40
5/17/2017
Products arrived quickly. Heather at customer service was great to deal with (item was backordered). Will definitely buy from here again
Sam N
5/17/2017
I was amazed that best price, fast delivery and quality all came together with one company. I needed four new hubs for my trailer as quickly as possible and etrailer delivered as promised. I will never go anywhere else for my trailer needs.
Thanks etrailer.com for your commitment to great customer service.
Aron C.
5/17/2017
Service was F-A-S-T! My husband was upset he broke the know on his trailer jack BEFORE he ever used it! I went online and found etrailer....they had the exact handle - shipped it fast and it's PERFECT! Thanks etrailer!!
Betty T.
5/17/2017
I WOULD JUST LIKE TO SAY THE CUSTOMER SERVICE WAS EXCELLENT VERY HELPFUL RESPECTFUL AND CONSIDERATE . THE PRODUCT I ORDERED WAS ON TIME AND THE TRACKING OF THE SHIPPING WAS VERY HELPFUL I WILL USE ETRAILER.COM AGAIN AND LET ALL MY FRIENDS KNOW ABOUT THIS WEBSITE THANK YOU DONNA P FOR YOUR EXCELLENT SERVICE RICHARD J
RICHARD J
5/16/2017
Fast delivery, easy install, fair price!
Next time I need trailer supplies, I will search etrailer.com first!
Steve N.
5/16/2017
They always have great pricing and fast shipping. I couldn't ask for anything more.
Steve C
5/16/2017
I hate the computer (but they do have a super-easy website; I just ran out of time). So I used my preferred method: I called, and was helped quickly, without waiting....by someone who was pleasant and knowledgeable!.....thank you, ROSE, for handling my order. I've never done any towing before- and I expected a complicated hassle, but I was 100% wrong---and I would 100% do business again with etrailer. The moral of the story: I was smart enough to ask my mechanic- who told me about etrailer
Will P.
5/16/2017
Haven't used the hitch yet but install was a breeze. I couldn't believe it showed up on my doorstep in less than a day. That's what I call super service! Thanks etrailer.
Tom M
5/16/2017
Direct replacement for bathroom fan.
Old fan fell apart after ozone exposure for 12 years.
This fan blade fit correctly due to knowledgeable people at E-Trailer.
Thanks
Bill M.
5/16/2017
I've placed 3 orders with these folks and received great service and products, on everything, from a multi hundred dollar order to 30. Great organization, and I'd recommend them to anyone except my worst enemy... don't want them to get a good deal!
Duane S
5/16/2017
Always responsive, great comminications, and quick shipping. Will come back for my needs!
Lloyd
5/16/2017
Was shocked when I got my order in 3 days. Thank you for being so effecient.
Karren
5/16/2017
Was exactly what I needed. Quick delivery,great service!
Frank
5/16/2017
Super service!
Ron Calhoun
Savannah, GA
Ronald Calhoun
5/16/2017
Order was on time and packaged well I am very satisfied.
Tim f
5/16/2017
As always, accurate description, quick shipper, well packaged. Thanks!!
Andy S
5/16/2017
just like the original tires very happy with the shipping 3 day's & they were here
kathy reed
5/16/2017
very good fast transaction/ thanks
Louis R.
5/16/2017
Product was shipped in a timely manner, was exactly as described, the price was excellent. Will definitely use etrailer.com again,
Bill
5/16/2017
Good product fast shipping would buy again from etrailer.
Pete
5/16/2017
Customer service is and has been fantastic from etrailer. Each and every order has been shipped and handled with speed and acuuracy. Can't ask for any better from a company in a world of poor performers (the competition).
Scott S.
5/16/2017
Seamless throughout...ordering, delivery and product expectation. Will definitely be ordering from etrailer again. Thanks!
John B
5/16/2017
Great service, great pricing and product ships same day (most cases) and complete every time!
Karen C
5/16/2017
Great product and fast delivery.
Drew
5/16/2017
Works as advertise. etrailer is the best, service and shipping all around.
Me Too Jim
5/16/2017
Excellent shopping experience! Got just what I wanted on time and hassle-free.
Dan L
5/16/2017
Great Products. Have used etrailer multiple times. Great service.
John L
5/16/2017
Super fast shipment and the "How To" videos are great. Awesome company!
Jim E
5/16/2017
Bk2 100 still going strong great price and products
Robert k
5/16/2017
Always pleased with our orders from etrailer. Great service!
Josh
5/16/2017
There are dozens of business selling boat products.
etrailer has been my "go to" company over the past few years and here is why:
Excellent prices.
Excellent products.
But best of all,
EXCELLENT SERVICE.
What else can a buyer ask for ?
Thank You eTrailer.....
I will be back......................
Steve in Kingman Arizona..
Steve W.
5/16/2017
All the products I purchased were very high quality and are in use today. I would recommend etrailer.com to everyone.
LarryL
5/16/2017
The first one I ordered was too short.
This one is perfect.
The return, of the original, was a piece of cake.
Great people to do business with.
Robert C.
5/16/2017
Exactly what I was looking for! Fast shipping, Thank you!
Kenny C.
5/16/2017
So glad we found this site. Quick service and communication on shipment. I'm sure more orders will be placed.
Kim
5/16/2017
Just wanted to advertise alittle love the etrailer products & price
Thank you very much!
Tony C
5/15/2017
Fast, Reliable, Professional, and always in my budget. Second to none.
Les S.
5/15/2017
The part I ordered was exactly what I needed. The shipping was fast and I would recommend etrailer to my friends.
Keith M
5/15/2017
Very solid product, good quick shipping, thanks!
Liesse L
5/15/2017
Recieved it only a couple days after ordering. Great service.
Dominic
5/15/2017
Exactly what I ordered. Fast service. Part was here super fast. Will use you guys again!
ChrisJ
5/15/2017
Exactly what we needed. Arrived timely.
Robert
5/15/2017
Great product & Awsome response time.
Robert
5/15/2017
Work just like you'd hoped they would, and at a good price. Made finding parts easy.
Beau R.
5/15/2017
Very satisfied
Dione
5/15/2017
The item was delivered very promptly, was packages exceptionally well, and the part was OEM. Very satisfied customer here. I've bookmarked the site and will definitely order from it in the future.
Charles G.
5/15/2017
I give etrailer 5 stars , Caleb was very helpful and courteous, shipping was fast and FREE !!!! it even arrived a day early ... installation was very easy and less than an hour. Great experience overall from ordering to installation I will use etrailer.com the next time I need trailer or towing products
Jay
5/15/2017
Excellent products from etrailer. Had problems getting the bolts into the front holes of the hitch because of my fat fingers but I elected my 11 yr old grandson and he was able to install them and within 10 minutes hitch was installed!
I also bought a Swagman bike rack. Mounted the bikes but haven't traveled with them but everything seems to be stable.
Shipping was as expected. Highly recommend etrailer for any of your trailering needs.
Sam
5/15/2017
I purchased several products. They arrived as expected. No surprises. Prices are reasonable. Most products have a video review and other helpful product information.
H B
5/15/2017
Answered phones . Product fitt perfect . Great customer service .
Scot
5/15/2017
Ordered 5" Industrial Tie-Down Straps with S-Hooks. The product was shipped promptly and arrived quickly. It was exactly what I was looking for. I am very pleased with the product quality and service.
Fred
5/15/2017
Directions could be a little more detail. Thank goodness for google. Great service and product. Thanks
Gary L
5/15/2017
Product arrived very quick and was installed in about 20 minutes. Great service. Your installation videos are great!
Adam E
5/15/2017
First time ordering from etrailer and I'm very satisfied with the product and the service. Bryan W contacted me to let me know that the jack I ordered was back ordered and made some suggestions on another jack if I needed it sooner. I took his advice and have it installed on my 16 ft enclosed trailer, no more hand cranking. I will be using etrailer again
John r.
5/15/2017
I received the product ordered in great condition. The item was delayed in shipping and the folks from etrailer.com did keep me notified. That was nice and I don't really get that kind of service from other folks. Thank you etrailer and I intend to be a repeat customer for my Artic Fox camper, horse trailer and vehiles.
Dave
5/15/2017
Etrailer was easy to use, the product was delivered in a timely manner and was the correct part.
Chuck E.
5/15/2017
Product arrived the next morning and was exactly as described. I was back on the road in one hour.
Thanks for the great service!
John
5/15/2017
This review is not for the item, is for the etrailer.com the best web side company the offers the best items and the delivery fast and good prices.
Rubas s.)
5/15/2017
Item as described, works perfectly. Discovered I was going to be gone from home after I'd ordered this - talked to etrailer before it had actually shipped - they were able to re-route it to my destination, which is where I was needing it!
DB
5/15/2017
Ordered these for my toyhauler camper
Fit perfectly
Super fast shipping
Product exactly as described
Best price I could find as well
110 percent satisfied with product and Etrailer
Jesse W.
5/15/2017
Great website to trade with.
Jeff S
5/15/2017
I had done some extensive research on the best products, and price for my vehicle. Made a call talked to Bill, he helped me figure out every thing I needed. Great a experience with Etrailer.
Mike N.
5/15/2017
Used the Sports Rack kit to attach a Thule Weekender to a 2000 4 Runner factory rack. It worked perfectly! Chelsey S. rushed the shipment and even checked to see if I had received my order two days later. It is rare to get such exceptional service.
Thanks etrailer and Chelsey for all your efforts.
James
5/15/2017
Fast shipping and easy to order will buy again
bill
5/15/2017
Product has continued to function as expected I have bought and will buy again from etrailer
John C
5/15/2017
Excellent product. Very sturdy , locks tight in all positions ,installation took 10 minutes . ETrailer shipped the same day , excellent service
F.R.
5/15/2017
Good pricing, good customer service
Joe in jax
5/15/2017
Product arrived on time and was as described. Installation was quick and very easy. The Video shorts helped as well.
scott
5/15/2017
very easy transaction. have not installed tires yet but look to be exactly what I need.
Dave
5/15/2017
I was pleased with these lights. Service was excellent
Scott B.
5/15/2017
Excellent buy on this hitch receiver and the eTrailer.com videos made all the difference in the world to convince me this was the right part for my vehicle. Received top notch customer service from George J. and super fast shipping. I highly recommend eTrailer.com.
Terry M
5/15/2017
Simply the best. Best price, best quality and easy to install. Also there are great videos etrailer has for installation of most of their parts. Dont waste your time shopping around. These gutd have the best price. Thanks guys
Nav gill
5/15/2017
This product was shipped fast and works perfectly. Easy plug ins makes for a quick installation. Highly recommend this company!!! 100%
Great!
5/14/2017
Fast delivery!
Leila Covrigaru
5/14/2017
The replacement parts for my mirror was the right one and fit great and the service was great when you try to order something they try to help you every way they can and very nice people to do business with
Billy. R
5/14/2017
I was very pleased with my product and customer service. Shipping was fast. I ordered on Tuesday night and received wheels Friday afternoon. Haven't taken a picture yet due to such fast shipping and I wasn't even expecting them until the following week sometime. I would buy from them again and would highly recommended.
Kurt J
5/14/2017
Ordered this on Monday and it arrived by Thursday. Key worked great. Now I can once again secure my camping gear in my roof top storage unit and take the family out more this summer. First time visiting this site and because of your amazing service and easy to use site I will be back.
Chris S
5/14/2017
Awesome customer service and quick delivery!!!!
Rick R
5/14/2017
Awesome customer service and quick delivery!!!!
Rick R
5/14/2017
very good service
Don M
5/14/2017
Great price fast fast shipping
Kc
5/14/2017
Great price fast shipping
Kc
5/14/2017
I am pleased with the plugs that I received. The fast delivery was much appreciated.
Bruce
5/14/2017
Great product and fast shipping
Anthony D
5/14/2017
Very good product and very fast delivery
Don Ch
5/14/2017
Product was sent very quickly, exactly as represented. I am impressed by this company/service and will certainly do business with etrailer in the future.
JDR
5/14/2017
Product itself is great, does the job and is well made. Part of my shipment was missing, but they responded quickly and sent the rest of my order with no problems.
Max R.
5/14/2017
Product is holding up great. Everything from ordering, prompt arrival, support, quality etc has been fantastic. etrailer.com gets a perfect score from me.
Marc
5/14/2017
Just what I was looking for at a great price and fast delivery. I have become a return customer for many other parts since my first order
Bobby
5/14/2017
Great price and fast shipping.
JOE H.
5/14/2017
Good product fast shipping
Sjones
5/14/2017
Product was as described and easy to install. Shipping was prompt. Overall a good experience
donald Shepherd
5/14/2017
Great service! Have ordered stuff from this company several time. No problems at all.
cliff
5/14/2017
Received my brake shoes from Bryan at Etrailer as requested. Installed all 4 sets in about 2 hours (took more time to move the trailer jack than to do the install!) Good company to work with and always good advice. Planning another order for some cosmetic parts shortly.
Steve T.
5/14/2017
Items arrived two days ago in excellent condition. Items were shipped properly to avoid damage. Items were excellent rims to be used on my lowboy. Great customer service help. The staff has always helped me in many different ways. Excellent dealer. Would recommend Etrailor to anyone that needs items for trailors.
Larry
Larry
5/14/2017
This is an excellent company to deal with. Quick, efficient, dedicated to customer service are just a few things that come to mind. As a Human Resources professional I can see great people behind a great company.
Keep up the great work!
Chris P.
5/14/2017
Product arrived on time, worked just great.
Randy h
5/14/2017
Got my order in record time!
Found the rails cheaper elsewhere but they couldn't deliver. You could.
Thanks
Bob
5/14/2017
My customer service representative Yvonne was excellent and most helpful I would definitely recommend talking to Yvonne
RM8700
5/14/2017
These were a wonderful replacement for two of our existing vents, that received hail damage early this spring. My husband put them on in relatively short time, which surprised both of us, because normally this type or project takes us longer than most. The vent covers slid right on and we washed the surrounding encasement and put the fans and handles back on. It took a little over an hour. He did watch a video on YouTube first. etrailer has followed up, to make sure we received the items correctly and I cant say enough about them. This will be our go to company for anything RV related!
Trisha D
5/14/2017
I am happy with the overall experience of shopping etrailer... :)
Rich P.
5/14/2017
i am a repeat customer. the products i have purchased have always been as advertised. shipping was fast and affordable. no complaints. will shop at etrailer again.
joe h.
5/14/2017
These folks still know what customer service is suppose to be, I was very pleased with the product, but especially please with the assistance I received before and after my purchase! I would highly recommend their company to my friends and family.
Linda
Linda S
5/14/2017
We absolutely love this item and the shipping was really fast.
keith A
5/13/2017
Great service
Bob Belden
5/13/2017
The parts were priced right, high quality and arrived right away. Thank you !
Rob
5/13/2017
Great product easy to install. Very friendly sales and customer service personnel. Very happy with the service I have received. I'll definitely buy here again.
Matthew Sifford
5/13/2017
Good product. Great company
Sailor
5/13/2017
Unusual size lights but Etrailer had them. Very good quality and easy to install. Much better than the original lights. Thank you for the great service and delivery.
Dave
5/13/2017
Great prices and fantastic delivery time. My second item and would recommend this great company to everyone Larry
Larry. G
5/13/2017
Fantastic Item. More expensive than regular harness. No need to splice and tape. Instructions straight forward. Professional install w/o the headaches. Definitely worth the extra cost. I recommend it highly. Item was initially out of stock, Etrailer kept me posted on delivery status. The harness arrived before promise date. It was a pleasure doing business with them. John Buffalo, NY
John M
5/13/2017
I've ordered several things from Etrailer. Fast service and good products.
D Henry
5/13/2017
The product arrived quickly, and was easy to install. Good service!
Ben D
5/13/2017
Just what I ordered, and came on time. Prompt attention via phone great job.
Ken
5/13/2017
The metal thickness was thicker than I expected which was a bonus. This bracket will work great with my winch.
etrailer is a great company to do business with.
Dick D.
5/13/2017
Worked great, shipped fast, all good
Bob
5/13/2017
Great job all but one! I ordered a 5th wheel hitch and a kit to install hitch. As it turned out I was told to order the wrong kit. I called back and ordered the correct kit. Receive the hitch kit in 2.5 days. Mistakes happen, but it how you correct them. Great job I am happy with you service.
George I
5/13/2017
Everything was smoothe as always
Brad
5/13/2017
Fast shipping great seller
Billy craft
5/13/2017
Just received product..installed battery and it works but havent tried it yet. Quick service. Received a call regarding a back order..really appreciate that. Usually you don't know about a back order until you havent received the item. Will definitely shop with etrailer again!
Melody L
5/13/2017
very nice products and solid quality, would definitely do business with again.
mark m.
5/13/2017
Haven't installed the Bearing Buddies yet, but eTrailer service was great, and delivery was prompt.
AC
5/13/2017
Bryan was very helpful with finding my part.
Brayan w
5/13/2017
Nice product very helpful customer service
Dave
5/13/2017
Works as described. Great site, great service.
Joe S.
5/13/2017
Great people, great service, great shipping, great product.
Joe S.
5/13/2017
The package was in tact and the item was in great condition as advertised.
We received our shipment even earlier than expected! We would definitely do business with etrailer again.
DennyC
5/13/2017
Perfect replacement for RV G-784 MBC valve for my 10 gal. Atwood water heater! The length of valve was not on website but Gwendolyn Y. at etrailer contacted the manufacturer and returned my call in a timely fashion with the information I needed.
I have ordered from etrailer several times now and have always received great assistance from their associates.
Ben W.
5/13/2017
My winch went out so I ordered one from these guys and was back to work in just a couple days. Fast shipping and quality product. I will definitely use them again
Rags
5/13/2017
Great product , excellent service
Mike b
5/13/2017
I jut received them today and tried them in the driveway. They seem to work very well. The true test will be at a campground. I am very happy with the service.
Allen D
5/13/2017
Quality part, exact as advertised. Company was a great find!
Drew D.
5/13/2017
All products were quality and exact to what was advertised. Your company was a great find! Thank you!
Drew D.
5/13/2017
Perfect fit, great service with quick shipment.
Thanks,
Natimage
5/12/2017
This place is great. I log on and they have exactly what I need at a fair price. It is easier to order and it ships fricken fast. You get emails with status and the owner follows up with you after your order. Got my shipment in 3 days. Can't be happier. If you have a trailer shop here for what you need for it. CG
Clayton
5/12/2017
Chains/S-hooks seem to be of good quality. Hopefully, I'll never find out for sure. Price was fair and chains shipped promptly. Purchased a number of items from etrailer and still doing business with them. 'Nuff sed.
Justpicky
5/12/2017
Just received the plate frames today. Excellent quality, great price and exceptional service. Thanks. Keep up the good work.
GENE M.
5/12/2017
Fast delivery!
Mike K
5/12/2017
Exactly what I needed.
Jason
5/12/2017
Great delivery time , and bolted right up 2nd time ordered tires and wheels this year. price is also the best i could find any where. prove me wrong if you can?
Ron J.
5/12/2017
excellent piece ,easy installation.
bob l
5/12/2017
Products as described, fast shipping.
Duane
5/12/2017
Staff was very helpful, was worried about getting the proper drop shank for my Pro Series Weight Distro. Kit but, Kim was on top of things and had me the right part in just a few minutes. I had to replace the original due to the purchase of a new and taller truck. I installed it and bolted it all up within a hour.
This is my 4th dealings with etrailer and I can tell you I will continue to shop with them for all my future needs.
Dave F.
Dave F.
5/12/2017
Already owned a Tekonsha Prodigy brake controller so I knew what I wanted when purchasing a controller for my wife's truck. Service and wait time with etrailer.com couldn't be better.
Tom W
5/12/2017
Haven't installed them yet but shipping was very fast-2 1/2 days to PA. Etrailer video very helpful so I don't anticipate any problems. Typical Etrailer service.
Jerry B
5/12/2017
Product was exactly what I ordered and how described in the parts list. Very quick delivery and I will definitely be ordering from this company again. Thank you etrailer!
Dave s
5/12/2017
Excellent product. Was installed in 15 minutes. Very well made and exactly what I was looking for. Service from etrailer is top notch.
Phil H.
5/12/2017
Excellent product and excellent price
Jesus Gimenez
5/12/2017
Product was received one day ahead of schedule! Excellent customer service!
Ron S
5/12/2017
Great product! Waterproof and dust proof, perfect for clean and dry storage on the go. Excellent service from etrailer.
Sam
5/12/2017
I received my wiring harness and other components on the day in which they were promised for delivery. I had already viewed one of your posted videos on how to re-wire a utility trailer so I promptly installed the wiring harness and connected it to the lights which I had already mounted. Everything worked great! This was the first time I had re-wired a trailer and was initially apprehensive about doing the job myself. Your video made the difference! I have marked your website URL for future reference. You will be my "go to" site for trailer accessories and information.
Danny
5/12/2017
The product was exactly what I needed. Shipped quickly with reasonable shipping costs. Etrailer is a great company with an amazing support system. I never regret doing business with them , it's always with confidence.
Dale C
5/12/2017
This company is amazing!!! I love them!! Very helpful, very professional. I need this for a trip I am making and they had it delivered very quickly, in 2 days. The wires were very easy to install and are very good durable cables, not that cheap over price cables other places sell.
If your debating on buying them or not as I was, just do it. You won't regret it, I didn't!
Jorge Estrada
5/12/2017
Very easy to install. Worked great until I traded in the truck 6 months later. I had an initial problem with the running lights but traced it down to a known but hard to find issue with the wire being pinched and shorted out at the wiring harness just outside of the fuse box on the left front wheel well. I am considering a motor home and will need a harness to connect my towed vehicle lights. I will definitely call for quote at that time. I will also need the front adapters to connect a 2001 VW Jetta to a Roadmaster tow bar.
Thanks for a great product and great service
Ken B
Ken B
5/12/2017
good price, fast delivery, good product
steve R.
5/12/2017
As advertised product, and timely shipping. No complaints!
Brian
5/12/2017
etrailer gets both thumbs up. They carried the high load range tires I could not find locally, priced right, and delivered promptly. I received the entire order correctly and on time. Thanks to their free shipping offer, I was also able to add a trailer light which pushed my order across the threshold for free shipping making it, in essence, a freebie.
I'll definitely go to etrailer first next time.
mike w
5/12/2017
I am using this product to level the tongue from my trailer to the motorcycle. Works perfectly. This is the second time I have ordered parts from etrailer, and their service has been phenomenal. I would recommend them for all towing needs.
Steve Roney
5/12/2017
Third time ordering items from etrailer. Very fast, efficient service. Items shipped within two hours of ordering. Can't beat that.
Steve F
5/12/2017
I ordered the wrong wiring harmless and it was quickly and conveniently exchanged. The new harness and hitch fit perfectly and were easy to install. Highly recommend
Wilson B
5/12/2017
Best price, easy ordering. When it was going to be delayed for only two days, I got a personal call to make sure I was aware and apologize for the tiny delay. Awesome customer care - thank you.
Chuck R.
5/12/2017
every thing i ordered fit perfectly. the people that i talked to who helped me figure out what i needed were extremely helpful, as always
thanks so much
wayne wall
graham,fl
wayne wall
5/12/2017
The Product was exactly what I had expected. It came quicker than I thought it would with Free Shipping. Will defintely be doing more Business with this Company. Thanks
Jerry M
5/12/2017
The price was good and customer service and communication good. Will shop with etrailer again.
josh
5/12/2017
Very quick delivery
Todd B
5/12/2017
Was every thing that I ordered, will order from them again.
Bill B
5/11/2017
Easy install, high quality made in AMERICA! Will do business with trailer again! Fast shipping.
Flint
5/11/2017
This handle is an exact replacement for the one that came in our coach.
Very reasonable price and prompt shipping, made this a pleasurable buying experience.
We'll be back!!!!
Mike S.
5/11/2017
Excellent product and customer service
Julio Nino
5/11/2017
Great product. Quick turn around from time of order to receiving product.
Daryl W.
5/11/2017
I've been needing new wipers but alway putting it off. You don't remember that you need until you get caught in the rain. I finally decided to order wipers. I checked online and the web site said that I needed 26" blades. I measured mine and they were 28". I called in to your 800 number and talked to Kim. She assured me that she knew for a fact that the 26" blades would fit, so I decided to order them. She was absolutely right. They fit perfectly. Etrailer has the fastest shipping on the planet. I no longer bother looking anywhere else when I need the products that they carry.
Conley
5/11/2017
Product was just what I needed snd expected. Very good service and website easy to use. Thank you.
Chad s
5/11/2017
Both products met our needs The door slides we could not get at another retailer and that is how I found you. I googled the door slides and your site came up. We have not installed them yet. The other stabilizers we got was a lot less through you. I am recommending you to everyone we know with campers.
Paul C.
5/11/2017
Very good servise thank you.
Jim h
5/11/2017
I can't express how much i love these lights even better than I expected. I want to say im a happy customer i will definitely order from this site again THANK YOU E-TRAILER.
Lanny Harlow
5/11/2017
Excellent
Fast shipping
russ
5/11/2017
Arrived ahead of estimated delivery. Installed in 15 mins. Outstanding quality and service from etrailer as always!
Kevin H
5/11/2017
We haven't put them on the trailer yet, but arrived today and the order was just what I ordered. Thank you
Ed
5/11/2017
I am very pleased with the wheels. The delivery of the wheels exceeded my expectations.
Greg J
5/11/2017
Products are always what I expected and more. Excellent quality and fast shipping!
Greg
5/11/2017
Haven't used the bolts yet. Having kayak mounting brackets pre-fabricated to mount them with the T-bolts. Can't see any potential problems with a perfect installation. Machine quality on these bolts ensure loads will stay put.
As always a quick order from etrailer! Additionally, it's a pleasure to do business with a company that's so proactive in customer satisfaction.
Ron M
5/11/2017
Service was great! RV landing gear shipped and arrived when SAL in customer service said it would.
Bob O.
5/11/2017
Excellent fast service. Lots of technical information provided.
DWilliams
5/11/2017
I've ordered from etrailer.com twice now and it's been a wonderful experience. They keep you informed of your order and deliver a great quality product. I highly recommend using etrailer.com for all your trailer accessory needs.
Billy S.
5/11/2017
Excellent, courteous service. Quick delivery. Nice product. I'll be back.
Mark P
5/11/2017
Everything was perfect. The order, shipping, install
Cutler F
5/11/2017
Product arrive as expected just as it was marketed . Great transaction!
Tim . M
5/11/2017
Heavy duty well built and great price satisfied customer here..,,.,
David
5/11/2017
We were in need of replacement parts in a hurry and with 2 day shipping we got exactly what we need. Thanks.
Karin
5/11/2017
Product: Excellent as expected - it is just a strap and it works as intended.
ETrailer Service: Super Excellent - this is the third order I've made this year from ETrailer and I am continually pleased that the entire order/shipping experience; excellent communication about status of shipping and delivery; I'll continue to make purchases from ETrailer!
Keith K.
5/11/2017
Thank You Everything Worked Out Perfect With My Hitch..
Robert DiCicco
5/11/2017
Just one of the pieces I ordered, exactly what I ordered and absolutely no problems. Very good contact throughout the process.
Ken R.
5/11/2017
Quick, fast and had exactly what we needed after searching all around our area! Thank you! Thank you! Thank you!
Dalene Robinson
5/11/2017
EXCELLENT SERVICE
ROBERT
5/11/2017
It was exactly what i needed. Service was fast. Great experience with them!!!
Skye C.
5/11/2017
always great service and very helpful staff
scott
5/11/2017
excellent service extremely helpful staff and great quality product
scott
5/11/2017
I have bought several items from ETrailer and have been very happy. The products are of high quality, great price, the representatives are always helpful and friendly and the delivery is fast. I recently bought 2 spare tire covers of different sizes and Madison was able to explain how to match the cover to the tire size. I will be doing more business with ETrailer in the future. Thank you Madison, thank you George.
Gary S.
5/11/2017
I was very impressed with the fast service I received when I ordered them I replaced all of the lights on my trailer and they are working great and looking good. Great service and a great product.
Keith
5/11/2017
Prompt service from etrailer, again.
Jamie
5/11/2017
Tires and wheels look great. Much nicer than the Carlisle tires I'm replacing. Thank you Tamara for the great communication and pain free order. Order arrived one day earlier than expected!
Ryan V
5/11/2017
I know it's only a battery box. However, I'm a hot rodder and a do it yourself guy. This box is perfect for my trailer and any other battery enclosure I need for any application. Very well built and has some great features. etrailer.com is the only I shop for trailer accessories or parts. And I have 4 of them.
Mark H.
5/11/2017
I ordered a replacement set of bunks for my jet ski trailer, etrailer gave me the best price, expedited shipping at no extra cost to me and the follow up by customer service was exceptional.
Good job and many thanks for the good value.
Jeff C.
5/11/2017
Great products and customer service.
Dan S.
5/11/2017
As always, great information on all product details.
Thanks George and crew.
Longdiamond
5/11/2017
Great company to do business with.
David F.
5/11/2017
tried to purchase at local dealer was told that vents were mfg. specific. found your company on line,happy you had what I needed at reasonable price.Timely delivery and product was exact match even the screw holes were the same. Will definitely be using your company again when needed!
Bruce Mc.
5/11/2017
Ordered the Electric Trailer Jack for my camper and it is awesome. I first went to a camper store because I was not certain which jack I needed. Once I determined which one I needed, I just quickly checked the price on my phone and saw that etrailer was much less expensive with free shipping. Went home ordered and when it came it was a breeze to install (literally 3 bolts and a wire). I have used etrailer before and I am sure I will continue. Great products, great service and great prices.
Jay
5/11/2017
I will always thank my brother who encourage me to buy you product. I'm satisfy with it ,easy mounted, never fail.
Pierre R.
5/11/2017
Etrailer is a very good and knowledgeable company with trailer hitches and parts. I have ordered from them 2 times and i tell all my friends to order from them too.
Eric Hoak
5/10/2017
Appears to be well engineered and should provide safe towing. I do have one suggestion for improved customer satisfaction. Installation required a drill bit (17/32) that was unavailable anywhere near where I live,even at a local hardware store. I would have appreciated the option of purchasing the drill bit from etrailer and having it delivered with the rail kit.
Ed Williams
5/10/2017
Really like dealing with eTrailer. Easy to shop and find what I want. Very happy.
dos Pirates
5/10/2017
At first - received a notification that the product was not delivered with instructions on what to do - a miscommunication in shipment. Received the product as scheduled.
Product works as expected. Etrailer.com was a great source for ordering. No issues at all.
clg
5/10/2017
Big thanks to the etrailer team for professionalism, friendly, courtesy and responsive customer service. They were with me from the time I placed my order till delivery. I ordered a B&W Companion 5th wheel hitch which was delivered in 2 days. The shipping box was torn open during shipping which resulted in the paint on the base being rubbed to bare metal. Rose and Cathy were very supportive in making it right. Another base was shipped and double boxed the second time. They took great care of me and I appreciate that. I will definitely order from etrailer again and highly recommend them. Great prices to boot. Thanks again to the etrailer team. I will provide product feedback once installed.
Joe W
5/10/2017
I was able to quickly locate my item through the etrailer website. My order was delivered complete and ahead of schedule. Another great experience with these folks.
Bill-Wyo/SoDak
5/10/2017
Perfect fit. Had a pro install it and the sizing was spot on according to him. Your follow up impresses me. You people really care. Refreshing in todays environment.
Eddie G
5/10/2017
Easy to order and looks terrific!
Robert
5/10/2017
The wheels look great. Packaging was good, so there was no chance of the wheels scratching. Communication was excellent giving information throughout the process. I will definitely order from etrailer again.
Eric P.
5/10/2017
Really excited about how easy and quick ordering was and the free delivery was even fast too!
Thanks so much again for all of your help guys!!
Brian Astell
5/10/2017
Product worked as it should, easy to install, about an hour, and after a year of use I am still pleased, I would recommend this company to anyone who needs this part.
Fred P
5/10/2017
Everything works well. I will definitely order form etrailer again when I need stuff.
Aleta
5/10/2017
Part came and was on time...Amy from ETRAILER was awesome to work with and it was a great experience... will definitely use in future
Frank H.
5/10/2017
This is a nice product and will fit as a replacement very well. This was my second order made at etrailer and I've been pleased both times. My biggest compliment this time is to the Customer Support this vendor has, my first shipment had a molding defect when I received it. I emailed the information with pictures. I received great response times, and a replacement trim in very reasonable time. Thank You Leeza and etrailer.com.
Rick L
5/10/2017
While on the way to the beach with my family (a Thursday around 5:30 eastern time) we had a blowout. While waiting for roadside assistance, I ordered these tires from eTrailer. The reviews of the tires were great, and I spoke with a representative to get confirmation that they would work for my application. I placed the order and they were expected to arrive The following Wednesday. To my surprise they arrived one day early. I installed the tires and have only towed the trailer a few miles, however and they seem to be performing flawlessly. I cannot recommend eTrailer enough. Their prices are fair, their customer service is fantastic, and they're shipping is fantastic. A five star company through and through.
Fresh rubber
5/10/2017
Does what it says. Great shipping time. Not my first purchase and want be the last.
Rick R
5/10/2017
Haven't pulled the trailers yet but installation was about an hour and the quality of the product is great. Yet another great transaction with E-Trailer!
BigB
5/10/2017
I have done business with this company for years, off and on.
Best in business.
Bob
5/10/2017
Actually i havent used it yet. What i really liked was the initial sales call. Very freindly and helpful
Matt L
5/10/2017
As always Etrailer was a great supplier, all items received and as expected.
Rod B
5/10/2017
Prompt service, dealt with etrailer several times, they are great and good prices compared to "other"
RV stores.
Thank you,
Don
Don Mickey Bitsko
5/10/2017
Switch worked as expected. Installation was easy.
etrailer gives great service and fast shipping too!
Steve L.
5/10/2017
The fenders I ordered arrived yesterday. Although they arrived quickly and in great condition, I am equally impressed by the customer service. The ordering process was easy and from the beginning I was given customer service numbers I could call for any issues that may arise. I was provided follow up to my order to make sure I was in the loop. Now I'm receiving a final follow up to insure I'm happy with the product. Yup!
The fenders are very durable. They are a smooth black and shiny molded plastic that looks great. They even have a flat non slip textured step on top. These are going to look great on my utility trailer.
Blue Maltese
5/10/2017
Fast shipment, exactly what we needed.
Alyssa B
5/10/2017
Item was received in a few days after I ordered in time for my trip Easy installation no problems direct fit for my truck . I've ordered from etrailer befor always good results .You guys are doing a great job . Thanks Ray Christensen
Orville Christensen
5/10/2017
Brittany was awesome! I called 15 minutes before she was to leave and she stayed on the phone with me until I was sure the items I was ordering where exactly what I needed !
Rod M.
5/10/2017
Needed a replacement part, called etrailer and received it two days later :)
Lisa
5/10/2017
The products I ordered from you were shipped on time, they were exactly what I ordered, the quality was top notch, and after one year they are performing flawlessly.
Joe
5/10/2017
smooth transaction
john
5/10/2017
Product arrived quickly and with good instructions on how to install
C J
5/10/2017
Super fast shipping, item just as described! I live in a rural area and do most of my shopping online. Price, even with shipping, couldn't"t be beat. Will definitely purchase from etrailer again!
Shannon U.
5/10/2017
I had looked all over trying to find the right lens covers for my 16 year old motor home and could not find them. You had them and shipped immediately. If I need anything else I will sure go to your site.
Debbie
5/10/2017
I'm extremely pleased with every aspect of my recent order. The price was good, the package arrived on time and the product worked great. I will be purchasing from etrailer again. I highly recommend doing business with etrailer to anyone looking for products they sell
Ken Price
5/10/2017
My whole order came in quick and all seems to be great quality. Can't wait to get everything installed
Richard
5/9/2017
Installation video was a great help
Chuck
5/9/2017
Looking forever for this specific product and this was very inexpensive. Bonus for getting it quickly.
C.C.
5/9/2017
Very pleased with the Weigh Safe Hitch and the double locking pin setup! Would recommend to anyone doing a lot of towing! etrailer.com was very good to work with, they did a great job keeping me updated on my purchase, will be using them for any future purchases!
Tony C.
5/9/2017
Quality materials; great looks. Price was very reasonable. Would buy again from this vendor.
George J
5/9/2017
Couldnt find an exact match to the part number of the break light I needed, so I searched this site and found a similar size light after browsing through one of the Q & A sections. Ordered two, and they fit perfectly! Also, I went ahead and ordered from this site because other customer reviews were very positive about their experiences.
Jhansen
5/9/2017
Exact fit. Great price. Quick shipment.
Jorge M.
5/9/2017
Good product delivered at a fair price. See you again
Jenna
Jenna
5/9/2017
What can I say? I found them, They were immediately responsive and exceptionally courteous. They researched my needs, found my part and two days later I had it at what I considered a fair price. I am happy doing business with them.
Gerry Etheredge
5/9/2017
Fast and Reliable product. Would definitely recommend this site to others.
Justin M
5/9/2017
Quality products, fast delivery and excellent service!! No, very fast delivery!!!
Ed Jose
5/9/2017
Pleased with service and product. Would purchase with them again.
Al
5/9/2017
same item as at local parts store but 3 times less money. Great site!!
Lee C.
5/9/2017
Great products Sal is extremely helpful!!
Sal M.
5/9/2017
I work in the cycling industry, and recommend the good folks at Etrailer.com whenever our customers need a hitch receiver for their vehicles. This is all based on how I am treated and how their customer service and quick shipping is second to none.
Curt
5/9/2017
Just what I ordered, and got to me fast! Thanks!
R Lau
5/9/2017
Excellent customer service!
Kevin S.
5/9/2017
Product was very good quality. Arrived on time and in excellent condition.
I would gladly recommend etrailer and will purchase from them again.
Thank you
Cindy Lou
Cindy Lou
5/9/2017
Everything was shipped on time with all items in box. ETrailer made sure everuthing was satisfactory from the order process all the way to receiving it.
Thank you guys!
Dennis W.
5/9/2017
Works good, quality equipment, great value for the $, great order logistics communication and excellent customer service!
Bob O'Dell
5/9/2017
I couldn't believe how quickly the order arrived! It fits perfectly and I'm a very happy Etrailer customer. The service reps are so knowledgeable and patient (I'm an elderly woman) and they make sure everything is correct. Very happy with the easy to understand website and the quality of products. You will be too!
June H
5/9/2017
Very fast shipping
Joe V
5/9/2017
Great service, fantastic product quality. Will definitely continue to purchase from you. Well pleased.
joe S.
5/9/2017
Fit perfect. Works great. Quick Service.
Mark G
5/9/2017
This thing is built strong and simple to install. Etrailer is very easy to order from I like that they keep me notified of my orders progress every step of the way. I also like the install videos,makes me think maybe I can install something myself so I have to buy it to see.
Troy
5/9/2017
Great Service. Great Product.
Rodrigo B
5/9/2017
This company ships fast and has great products along with support videos. Couldn't ask for anything more.
Don
5/9/2017
Purchased this as a spare tire rim for the boat trailer. Original rim I picked was in back order. etrailer people were very good in working with me to find a reasonable substitute. Very courteous and helpful. I have ordered other products from etrailer and I can say I have never had a "bad customer service" experience. More retailers and on-line stores need to take lessons from them.
ND
5/9/2017
The parts arrived as described. fast shipping. great deal! thx!
excellent customer service and price
5/8/2017
Great deal, All Parts fit well, installed Works Great, Would use these Guys Again. Thanks.
Bobby
5/8/2017
Videos were very helpful before doing self installation.
Made installation easy.
Customer service is fantastic.
Al L
5/8/2017
Yet to use. Service excellent
Howard
5/8/2017
Purchased replacement LED tail lights. Lights arrived in a timely manner and are an exact replacement by part number.
Thank You for the timely service.
Tom B
5/8/2017
ordered new cradles and straps to replace old generic cradle on 25 yr old bike rack. Have yet to mount them. Product was received quickly, price was very reasonable, and appears to meet my requirements and compatible with older rack. Thank you quickly fulfilling order.
Glenn B
5/8/2017
Ordering was a snap. Lisa helped me find the actuator that would ship the fastest and would fit my needs. Everything has worked out nicely.
Brandon
5/8/2017
Ordering on ETrailer was great. Lisa helped me find the perfect brakes for my boat trailer. I received them quickly and have installed them. Very happy.
Brandon
5/8/2017
Product was good for what it needed to be delivered on time easy to purchase
Tony N
5/8/2017
The chain was great but too short. That was my fault. I found another use for it though. Excellent service.
Trey S
5/8/2017
Good product ...very fast shipping !
Terrill
5/8/2017
Everything went as advertised. Instructions were great. Perfect fit! :-)
Mike G
5/8/2017
love it quick delivery
debM
5/8/2017
excellent product and service
don d
5/8/2017
Perfect. Can't get any better than that
Jerry R
5/8/2017
Everything was as described.
Steve M.
5/8/2017
All the produces I ordered were great and worked where we need them.
Betty
5/8/2017
I have been very pleased with this product so far and am extremely pleased with the Customer Service I have received from etrailer. I originally ordered a ball mount with a 8" drop. After receiving it and trying it out I found that I miscalculated and my boat trailer was not sitting level. I contacted etrailer and received an email with a UPS prepaid shipping label the next day. The whole thing could not have been easier on my end. That is how it should be done. Thanks to the etrailer team.
Mike
Mike S
5/8/2017
Great Product, Great Price, Fast shipping
Justin.A
5/8/2017
Very easy to install. etrailer installation video was very helpful.
Dan
5/8/2017
great parts , fast delivery , thank you very much
C.A.S.
5/8/2017
What a great customer service experience!
Both Pat and Angela provided info on the parts i needed.
I will be ordering from etrailer again!
Rick L.
5/8/2017
This was exactly what was needed. I recently lost my plug somehow driving for our first trip of the year. etrailer was the first Google search and had the exact part with quick shipping and a great price. Thanks!
Would buy from again
C. Gould
5/8/2017
Product is excellent.second time I have purchased from this company. Great company to do business with. Larry florida
Larry p
5/8/2017
Quality product with a perfect fit in the original seal. Also had very good service with a defective piece And was replaced right away. Will recommend your company to all my friends.
Patterson Welding
5/8/2017
An excellent experience overall. Website is easy to navigate - purchasing was smooth, without aggravation and light arrived quickly, fully functional and very well packaged without any styrofoam or other environmentally-offensive materials. Nice work and thanks.
Sal
5/8/2017
Fast delivery!!
Dylan t
5/8/2017
Quick delivery, upgraded shipping at no cost to me. Excellent service. Can't wait to use this product!
Dylan T
5/8/2017
Very nice to have a responsive group relating to the needs of RV and Trailer owners. I am very pleased with etrailer
John G
5/8/2017
Got my part quickly and correctly. Can't ask for anything else.
Robert B
5/8/2017
Product arrived as scheduled, was exactly what I needed to replace the broken one, completely satisfied with your service.
Dave Bartelheim
5/8/2017
Perfectly match with old switch, no problem. eTrailer price is the best within the Google's universe. My order was out of stock, but the staff contacted me immediately and I got my order before the estimated date. Very impressed with their service. Highly recommended.
DT
5/8/2017
Great service. Nice product.
David W.
5/8/2017
I thought I was going to have a hard time putting this myself, but it turned out easier than expected. I didn't need to have to wait for my husband to put it on. I now went back on the site to order the lock, just in case.
Your site is very easy to navigate and your products are well described. Thank you.
Wally P.
5/8/2017
Works well and thanks to the video, installation was easy!
Mike H.
5/8/2017
Ordering was easy, found the info I needed on these lights on the etrailer site from a prior question someone else had asked. The tech info available on the etrailer website is the best.
Dave S.
5/8/2017
Thanks for your quick service!
Jim M
5/8/2017
GREAT PRODUCTS AND GREAT SERVICE, WHAT CAN I ! SAY THAT'S HOW ALL BUSINESS SHOULD DO BUSINESS IN OUR GREAT COUNTRY.
THANKS ALL YOU GUYS AND GALS
KEVIN C
5/8/2017
wheel and tire looked great....until I tried to air it up...sidewall bulge and wouldn't, air up cause the seal wouldn't set...contacted you guys and a replacement was sent out and received within 5 days....now I just need ink for my printer to print ups paper to send defected one back at no out of pocket cost ....great understanding customer service...THANKS!
buck
5/8/2017
The weather prevented the installation this past weekend, but everything seems to be an exact match to the original.
Good job on a fast delivery!!
Steve B.
5/8/2017
Great product, works very well. Good experience.
Dave T.
5/8/2017
Got exactly what I ordered. Great quality. After I installed them (online videos were a great help), they work perfect. Definitely a good experience to order the right part and received them in a timely matter.
Dave T.
5/8/2017
Fast shipping and product was an exact fit. I would order from this company again with the utmost confidence.
Dwight
5/8/2017
No problems at all. Ordered it - got it - worked great!
Nelson Baethke
5/8/2017
Tires came just as described. Galvanizing looks good and should last longer than paint in the salt water. Price was the best I could find. George communicats more than necessary but that's what you do when you want no issues with your customers
Fred
5/8/2017
Ordered two wheels with tires and two hubs. Everything arrived just as described. Can't beat the price, and free shipping too! Everything fit on the trailer perfectly and is ready to go.
Fred
5/8/2017
Parts were as advertised , good quality & shipped promptly. Thanks again.
JZ
5/8/2017
Purchased a Tranny cooler from etrailer a year ago and it has worked out great. Parts shipped out quick. Everything was of the highest quality. Very easy to install with the bracket kit. I will be sure to use etrailer again.
Mark
5/8/2017
Product was as advertised, arrived quickly, and notifications of shipping were sent immediately.
Emerson
5/8/2017
Perfect, fast delivery!
Riley
5/7/2017
Nice tires (with rims), promptly delivered, and at a reasonable price. Couldn't ask for more!
John Mc
5/7/2017
Easy ordering, fast shipping, good looking and sturdy wheels and tires. Very happy. Will use etrailer again. Thank you!
Lisa
5/7/2017
Tires and rims arrived in about a week. I received email updates on my order. Each tire and rim was boxed and packed to prevent damage. I will definitely be ordering trailer parts and accessories from etrailer.com again in the future.
Jamie
5/7/2017
Product was exactly what I was looking for. Fast and free shipping. Good prices and service. I'v bought from etrailer.com before and will us3 them again. I highly recommend this merchant for your trailer needs.
Jimmy Mc
5/7/2017
These trailer tires are priced right and seem very sturdy. I bought 3 for my boat trailer and you can't beat the tire on rim deal from etrailer, plus free ship'n of course. well done again
Brig
5/7/2017
Great product perfect fit couldnt ask for more
Ben S
5/7/2017
Could not ask for better service than I received from etrailer.
Good advice, friendly service, quick delivery, & exactly what I ordered.
Wire harness great fit easy to hook up.
Alan
5/7/2017
Shipped really fast. The keys worked as they should have. Would order again from them.
Tim R.
5/7/2017
Great products and service.
Larry B.
5/7/2017
I needed this overnight as I was broke down in rural Wyoming. etrailer got the order in the afternoon and got the part out and delivered the next morning. I have always had good luck dealing with them.
Charles K
5/7/2017
I recently upgraded my 43 year old small boat trailer with parts from ETRAILER. New hubs, bearings, Bearing Buddy's, wheels and tires. Natalie L spent quite a bit of time on the phone with me to figure out what I needed and when it arrived everything was perfect. This is the first time I have replaced the hubs and wheels in 43 years. Timely service, great prices and I could not be more pleased.
Paul G.
5/7/2017
Speedy service, product was as advertised. Highly recommend
Rick B
5/7/2017
Received it sooner than expected and fits great.
Martin G.
5/7/2017
I bought this light lens to replace the one that fell off on a trip. My power jack had no manufacture name on it so I guessed at which one I needed. It fit like a glove !! Their descriptions and pictures are great and show exactly what you're ordering ! Fast deleivery and good Price for their products !!!
David B
5/7/2017
I needed a base plate to tow bar lock quickly. After checking several websites including the oem site, I found the best value with Etrailer. Great site, everything you might need for towing. Would use them again.
David A.
5/7/2017
Product worked as expected. Communication with etrailer's George J was fantastic throughout the process.
Tom J
5/7/2017
Thanks, for another Great product. I will continue to purchase from etrailer, Quality products at a great price, great customer service and Fast shipping. Five Star.
Ron L
5/7/2017
Items are just as described and worked great. Great site and will buy here again.
JG
5/7/2017
I received product quickly as always any item that I have purchased from etrailer has always been on time and of high quality. A representative from etrailer always follows up with status and any issues with product. Anytime I have purchased an item from them very good customer service.
Marc R.
5/7/2017
Fits great as expected. I use etrailer for all my trailers needs. They have yet to disappoint. Thanks
Tony
5/7/2017
good service, product as stated, fast delivery
frank s
5/7/2017
Great product at a great price!!
John P
5/7/2017
Excellent service well-trained operators Perfect Fit product thank you for all your help and support
Pat
5/7/2017
Quality product and fast shipping from eTrailer
Gary P
5/7/2017
Ordered the wheel chocks and Master hitch lock. The items were quality items and fast shipping. Second order from etrailer and will do again.
Gary P
5/7/2017
I would highly recommend this company and their products because of the high quality of product, friendly customer service and cost.
Rich G.
5/7/2017
Good product and fast service.
Derrell F
5/6/2017
PRODUCT ARRIVED AS SCHEDULED. IN PERFECT CONDITION. EXACTLY WHAT I ORDERED. THANK YOU.........
BRYAN HAUSER
5/6/2017
Product as described. Nice upgrade to replace the original style Equalizer brackets which end up having play in them. Excellent communications from etrailer.com. Very pleased with the whole process. Also priced right. Thank you!
Dan L.
5/6/2017
Fast service !
Complete Kit with parts and instructions.
Perfect fit !
Installed in 10 minutes.
Etrailer customer service reps were knowledgeable, courteous, and eager to help.
Jessie J.
5/6/2017
Fast deliver; everybody wants to know I got it; great product.
Dennis
5/6/2017
Product was as promoted, price and shipping were great
Fred C
5/6/2017
Execllent products Excellent service.
Brenda Squires
5/6/2017
I have bought other products from etrailer and have nothing but good things to say about their products and their customer service.
I will no doubt be back to buy other products.
Karl
5/6/2017
Thank you so much,very quick delivery I will install it tomorrow.
William Renninger
5/6/2017
They work just like they should. I found out they were on backorder after placing my order. They kept me informed and ended up getting them at the revised date.
Brent
5/6/2017
Quick delivery and price
Sam
5/6/2017
The key worked perfectly. I have had great success ordering online from etrailer.
Jimmy C
5/6/2017
Thanks for a great product.
The included paper directions were adequate - it was actually the video your website provides that helped me the most. The hitch arrived in great shape and in a timely manner. I will use and recommend your company whenever applicable.
Thanks
Phil G
5/6/2017
great product and great transaction recommend these people
Bill S
5/6/2017
Fast service and just what I ordered!
Dan
5/6/2017
I received my product in the timely fashion that was promised to me. This was my first time ordering from this company and I am happy to say that I was completely satisfied with the items I received and the help I received in placing my order.
Carolyn Q
5/6/2017
Excellent product and excellent customer service. Fast shipping as well
Melanie
5/6/2017
Everything fit perfectly
Steven K
5/6/2017
Pleased with product and how fast it was delivered in excellent condition.
Ed. Whitcraft
5/6/2017
Great customer service, great price, fast delivery, excellent product! Will purchase from ETRAILER.com again if the need arises!
Jim L.
5/6/2017
this was a snap to install. Simple easy and works perfect. I would reorder from them again when needed.
Kitco
5/6/2017
This is exactly what I wanted to replace the old "burping" filler for my bus. It has a nipple for a vent hose that goes back to your tank. It's also deep enough to fit a number of double-walled RVs.
Kudos to etrailer for their service and speed in shipping!
Dawghauler
5/6/2017
Got this as a supplement to our Fantastic vent. Haven't used it yet, but I have high praise for the service and responsiveness of the etrailer folks. They're my go-to source for many things.
Dawghauler
5/6/2017
Great customer service, high quality products, and fast shipping.
Tanner
5/6/2017
Service is good, but item didn't fit. I have sent it back.
Peter W.
5/6/2017
wonderful staff, I had an excellent customer experience!!
Patricia Perdi
5/6/2017
Fast delivery good product good customer service
Keith
5/6/2017
Great people, very happy with product and price. Delivery was ahead of schedule, you need to order from this company.
Michael W
5/6/2017
GREAT SERVICE, POLITE AND FAST SHIPPING.
charles l.
5/6/2017
everything I ordered was correct and top quality,
Bill H
5/6/2017
I was ordering individual parts I needed to repair our 'aged' rooftop carrier and then noticed a 'kit' with all the parts I needed...and then some. I figured I'd have to find some of the other parts and supplies elsewhere. Boom...everything I needed in one kit and costs less than all the individual parts. Shipping costs completely reasonable and it arrived a day or two early to boot! EXACTLY the 'service' that sets a company (People and culture) above the rest! Oh...and everything looks to be quality and original parts....and you even included a complete parts and assembly manual! Double BOOM!! I have several trailers and two other rooftop carriers...will be ordering parts from you!
Bob M.
5/6/2017
This 5th wheel set up is the best that I have ever used. Set up was simple and structurally well built. Brian at Etrailer was excellent in the ordering process and delivery was with in 2 days, far better than I had expected. I would recommend Etrailer to anyone.
Glen
5/6/2017
The service at etrailer.com was excellent and the product was exactly what I needed to tow my vehicle. Their web page was easy to navigate (for non techies like me) and their prices were better than competitive. I got my parts on the very day they said I would. There is no doubt in my mind that I will be a repeat customer. All businesses should be run like etrailer.
Rose E.
5/6/2017
As I have said in the past etrailer has great customer service. Product is always right and the videos are great for the do it yourselfers.
BrandonP
5/6/2017
Fast shipping great price.
Kenc
5/6/2017
Very fast shipping...just as ordered
glenn m
5/6/2017
This is an exact fit to the handle that came on the winch.
Etrailer always ships really fast and has the best customer service of any website I order from.
TPH
5/6/2017
Great product & company. The only place to purchase trailer parts & accessories for trailer or tow vehicle is etrailer.
George S.
5/6/2017
All products that I received from etrailer have been great & Still operating as designed. Customer service support & website has all the information needed for the correct purchase.
George S.
5/6/2017
these unit are replacing old units on a boat railer, first time having trailer brakes. Looking forward to getting the trailer up and running. etrailer is making it easy and affordable.
Mike B
5/6/2017
All ordered parts came quickly just as my previous orders have. Great service good prices and fast delivery.
rich
5/6/2017
etrailer as come through again. Excellent product. As alway's etrailer delivered on time. I am very happy with this company. Thank's Again trailer. Randy.
Randy
5/6/2017
Great service and FAST delivery.... Recieved all parts ordered in just 4 1/2 days....Awsome Co.. Would definately use them again....
James L.
5/6/2017
item was exactly what I ordered and worked perfectly
louis c
5/6/2017
Competitive price and fast shipping. The website was simple to follow and order from. I normally like to hold the product in my hands before buying but etrailer made my online order easy.
Jeff M
5/5/2017
Great transaction! Super fast delivery, and nothing comes fast to Leadville! Informative staff helped me choose the right item the first time. Couldn't be happier with the experience.. Glad I called, why use the internet when you can talk to a friendly staff and the order gets processed faster? I will call again
Gavin from Leadville
5/5/2017
The parts were exactly as advertised and delivered on time as promised. I will definitely order from this company again.
RJ
5/5/2017
Awesome products, quality, and fast shipping
Jim R
5/5/2017
Awesome products, quality, and fast shipping
Jim R
5/5/2017
I can't rate the product because what I ordered was not correct for the brake master cylinder. The product did arrive on time and was exactly what I ordered.
Bought this plate frame along with other items from etrailer to upgrade a sled trailer. Had shipped to a border state and picked up coming from Canada - still saved with exchange ( at least a year ago). Happy to have found their site and will check first in the future for more upgrades or accessories. They have their online sales down pat. A year later asking for a comment... Thumbs up.
Darren
5/5/2017
Bought this plate frame along with other items from etrailer to upgrade a sled trailer. Had shipped to a border state and picked up coming from Canada - still saved with exchange ( at least a year ago). Happy to have found their site and will check first in the future for more upgrades or accessories. They have their online sales down pat. A year later asking for a comment... Thumbs up.
Darren
5/5/2017
Great and fast delivery
Eldon R
5/5/2017
Great price. Fast delivery. And you were the only ones that had that particular part. Will recommend you to my friends.
JOC
5/5/2017
Ordered a trailer jack that the cap was damaged! Called the company and just received the cap! Great customer service! Great company to deal with !
Monte
5/5/2017
I ordered a hitch (76128), a wiring harness (118741), and a tester (126). Although they said the hitch was on back order, all were shipped within a week and in the same package. The internet instillation videos were right on. Because of recent knee replacements I had to have the hitch installed by a local mechanic. He charged me for one hour labor. Very reasonable and quick installation. Every thing fit up and works and looks great.
Chuck B
5/5/2017
Excellent! Perfect replacement. Could not believe that I could find this piece.
Mark T
5/5/2017
The ordering process was easy and I received the part in just a few days. The tail light lens was impossible to find in stores.
Jim H.
5/5/2017
Everything was there.
It looks good to me.
Thank you very much, it was a real pleasure doing business with you.
John Korn
John K.
5/5/2017
The product arrived sooner than I thought, absolutely no delays. The product came with easy to use instruction, installed in 2 hours.
I would highly recommend etrailer to everyone.
Could not be happier.
Jerry M.
5/5/2017
PRODUCT GOT ON TIME, FITS GREAT
, PRICE RIGHT THANKS DAN
DAN HOOVER
5/5/2017
Excellent Service as usual
Greg Off
5/5/2017
Very quick, and very easy service!
Shaunna A.
5/5/2017
Great product and fast shipping. Thats why we keep coming back.
Denise maciejewski
5/5/2017
Great product and super fast shipping.
Quality
5/5/2017
Great product and price. Customer service kept me in the loop every step of the way. Will def be a repeat customer.
Renzo U
5/5/2017
The springs and other trailer parts I picked up are working great! I really appreciate all the help you folks provided when I was ordering, this was my first time refurbishing my trailer and it made it easy, I will definitely be ordering from your company again when the time comes.
chris oak
5/5/2017
Excellent product and customer service.
Tony G
5/5/2017
As always etrailer gets the order in and out and gets it right.
Rod F.
5/5/2017
Thanks you for your prompt service and I people that I talked to where very kind and help full not to mention the pricing is very good !
Thank you,
Dave Walker
P.S. I will be returning for more purchases
Dave Walker
5/5/2017
Very happy with the product and the fast service.
Kevin L
5/5/2017
Worked perfectly . Quality made product.
Trini
5/5/2017
Perfect transaction......very pleased with the level of communication and fast shipping!!!!
Mike G
5/5/2017
Got my Fulton trailer jack on time
Took five minutes to install works great
Highly recommend etrailer
Thanks
Larry C
5/5/2017
Great replacement lock to my RV one that broke/became stuck. Very pleased with the speedy delivery.
Jason S.
5/5/2017
Outstanding customer service. Great products and will definably use etrailer again.
Jim L
5/5/2017
Works good. Good service and shipping was fast
Charlie
5/5/2017
Quick service, well packaged, fast delivery. Called service center and they were helpful and professional. Will and have ordered from them again!
Todd
5/5/2017
Quick shipping. Exactly what I needed.
Sherry
5/5/2017
Arrived fast
Fit perfectly
Works great
Good deal
Mark Warner
5/5/2017
Arrived fast
Fit perfectly
Works great
Good deal
Mark Warner
5/5/2017
Fast ship, good price
Pat W
5/4/2017
Great quality. This company never disappoints me.
Tiger
5/4/2017
Great quality and great customer service.
Tiger
5/4/2017
These are great quality. This company has always exceeded my expectations for great service.
Tiger at hbf
5/4/2017
Got it quick. Easy to install
John o
5/4/2017
Easy setup, works as described.
Jeff W.
5/4/2017
Good product and excellent service
Pete t.
5/4/2017
Fast shipping and product came as described. Great company to do business with.
Norman H
5/4/2017
Ordered a trailer hitch and wiring for my vehicle. The order was easily filled out and easy to understand. The item shipped quickly and I received them in excellent condition, and quicker than I thought. Had the items installed today and every thing looks and works great. I am totally pleased with this service and I would recommend them to everyone.
Larry B
5/4/2017
I have purchased several items from the etrailer.com folks as always a smooth transaction with no problems. That's why they've become my "go to" vendor for trailer related products. Good product,fair price, great service before and after the sell, what more can you ask!! Good folks!
Dean Davis
5/4/2017
Great product
Kej263
5/4/2017
Very impressed with etrailer and there customer service!!
mary B
5/4/2017
Great product Fast Delivery!
Todd B
5/4/2017
Great product fast delivery
Todd B
5/4/2017
Great product fast delivery!
Todd B
5/4/2017
Just as advertised and expected
Kevin L
5/4/2017
Every thing I ordered from etrailer to totally rebuild my trailer is still working like new after a year and a half..., still kickn butt and working hard....,
Danny C
5/4/2017
Excellent product. Great service. Good price.
FG12
5/4/2017
Product came fast, accurate description, and durable construction.
Tyson
5/4/2017
Completely satisfied
Avery P.
5/4/2017
Completely satisfied
Avery P.
5/4/2017
Parts were as described and shipping was really fast. Etrailer's instructions, FAQs and tutorials made finding the right part a piece of cake.
Keith S.
5/4/2017
Great service and quick delivery, keep up the good service.
Michael B
5/4/2017
Nice product, great price and fast delivery on top of excellent customer services, I will definitely buy from etrailer.com again.
Thank you,
Jacky Y
5/4/2017
Very pleased with the response time on the order and the quality of the products received. I will use ETrailer again when I need a product that they stock.
Bob K
5/4/2017
Customer service at E trailer Is excellent I dealt with Lisa D she was extremely helpful and answered all my questions !!!
Russ G
5/4/2017
Good God..reliable products, fast service and great people...why would you go anywhere else???
Butch O
5/4/2017
etrailer will be the only company I buy any product from. Their parts fit and function great. The team members are professional and give exceptional service. I will be buying another set soon on another trailer. Thanks again E Trailer!!
Paul K.
5/4/2017
Looked all over town for a protective cover for my electrical connector on our new travel trailer no luck went on line and bingo found what I was looking for...Thanks
Danny
5/4/2017
What an easy transaction,,, photos of the product were excellent,,,, product same as what was broken. Excellent prices. Very timely delivery,,,, thanks again. Will shop with u again,,,,
Richard r
5/4/2017
ordering part was easy to do, and delivery quick. instructions for installation were easy to follow, and video were very helpful.
Dean
5/4/2017
Exact replacement parts. Good info on your website. Thanks
John
5/4/2017
Just what i needed, great response and delivery time
Ron S
5/4/2017
just what i wanted ,easy service and prompt delivery and the right product.
abmon
5/4/2017
Exactly what I wanted - service and help was excellent
ROBERT S.
5/4/2017
SERVICE AND HELP WAS EXCELLENT
ROBERT S.
5/4/2017
Another flawless purchase from etrailer. Love doing business with these guys!
Bruce S.
5/4/2017
Great product. East to install. Would purchase again.
Jim
5/4/2017
Products ordered were as described and reasonable priced. I have ordered from Etrailer before and they are always a pleasure to work with.
BLF
5/4/2017
The product appears to be a perfect fit for my boat tailor. The attention to detail and prompt shipping was handled very professionally. I would highly recommend etrailer to those who consider these issues important.
Larry W.
5/4/2017
All parts fit and performed as expected
Bill
5/4/2017
No problems with correcting errors. Good service, as always. Service rep. very helpful. Picture of it on vehicle. Simple things make a difference. My last order for hundreds of dollars went just as well.
Robert
5/4/2017
Excellent service, prompt delivery and fair pricing
Dick Crawmer
5/4/2017
great service totally happy
Ben
5/3/2017
High quality wheels. Great transaction with etrailer as always.
A.R.
5/3/2017
The B&W product is as great as expected with a name you can trust. ETrailer was a great retailer with great customer service. George was great about updating me about the order status and followed through after the order delivered to make sure everything exceeded expectations.
Jacob S.
5/3/2017
Great company to work with, will continue to business with them.
Joe
5/3/2017
Twelve months........and all's well!
Thank you for your speedy service and thank you for your follow up. It's nice in this day of outrage and discontent to find somebody that is just nice.
Dan L.
5/3/2017
My second time ordering from etrailer. Always great quality parts shipped super fast. Orders are always correct as well!
Ge
5/3/2017
This worked great, I am pretty hands but anyone with half a brain could hook this up. I am about to put brakes on my trailer and will be adding a brake controller and e trailer will be my parts supplier. Great work guys.
Keith wells
5/3/2017
excellent customer service..
Raymond Perez
5/3/2017
GREAT CUSTOMER SERVICE. SHIPPING WAS FAST.
LAKESIDE
5/3/2017
Fast shipping, Great customer service, Fit as described
Dan B.
5/3/2017
Perfect fit. Great price.
Bill G.
5/3/2017
Great product, fast shipping, easy installation
TJ
5/3/2017
Everything about this purchase was perfect, especially the very easy installation.
TJ
5/3/2017
Excellent Service
Bobby N
5/3/2017
I live in Canada and received this within days, amazing!!! It is exactly what i ordered and the people i dealt with at etrailer were knowledgeable and friendly. Highly recommend and will do business with them anytime. I haven't installed it yet but this is the namebrand load rite recommended so i don't forsee any problems.
Tino
5/3/2017
Appreciate the very fast shipping and overall quality of the trailer tire and rim. I have dealt with etrailer before, and will come back again when I have the need. A fine, customer oriented vendor.
Thanks!
Doug G.
5/3/2017
Good product and excellent how to videos. I will use etrailer again.
Nathan R
5/3/2017
This was the third jack for an tandem enclosed cargo trailer that weighs about 7000 pounds loaded. The trailer belongs to a Non-profit living history group of which I am the "Seneschal" which essentially means the guy with the truck big enough to pull the trailer. My responsibilities also include repair and maintenance of all of the gear and the trailer. The original jack was damaged and I had purchased a "speed jack" from another company and installed it last October and did not use the trailer until April of this year. One use and that jack failed. Upon dissection I discovered that the Chinese manufacturer failed to lubricate it and the bearings were rusted and in various stages of disintegration. After a bit of cursing and a bit more internet research I found etrailer. Once I abandoned the idea of a "speed jack" and went with the drop jack, I found that etrailer had what I needed at a competitive price. Calling etrailer lead to a delightful experience rich with excellent customer service with likes of which I have never experienced in my 58 years. I ordered it and was pleasantly surprised when etrailer upgraded my shipping for free. The parts even arrived a day earlier than the upgraded date. I have installed the jack and everything fit as promised. I have attached a picture. I must emphasize that this company has the best customer service that I have ever encountered.
RenScots Dave
5/3/2017
Nice quality, exactly as described and exactly what I wanted
Sidecar
5/3/2017
Amazing customer service helped me find the part I needed and quick shipping! What's better?!
Sonny
5/3/2017
Great service, helped me correct my screw up the first time. Shipping was fast, and the packaging was excellent. The product was exactly what I needed to repair my trailer.
Kevin H
5/3/2017
The item is exactly as described and exactly what i needed to make the repair. I love working with these guys as they are helpful, knowledgeable, and delivery is always very fast. They are my 'go to' for RV and auto parts.
Max
5/3/2017
Service and the product were fine. Unfortunality I ordered the wrong part.
Etrailer was very professional and easy to do business with. Would do business again in future if the need surfaces.
TB
5/3/2017
They didn't have exactly what I needed on the web site but when I called them they said they were able to get it. I got it and it was perfect. We got it yesterday and checked the connections and all is good to go. It was a 10 ft gas hose from the trailer to my portable BBQ. I am very happy with the service and would use etrailer again.
Deborah M.
5/3/2017
Speedy shipping and great communication from vendor. Tire arrived in perfect condition exactly as described. A perfect fit for my 1964 Shasta camper. Very helpful details in item description. Great job guys!
MelP
5/3/2017
Everything I was expecting, and in a timely manner!!
Terrell J.
5/3/2017
I have 2 trailers so I ordered 2 sets. They work great, just what I needed. Also Heather was awesome. I placed the order with her over the phone, she sent me all the information concerning shipping and followed up with me when they arrived. I look forward to doing business with etrailer in the future.
Allen R.
5/3/2017
Just what I ordered ,Quick shipping,Good price.
Mark B.
5/3/2017
The product looks great and the service was super. These guys sent the product right out and I was back in service quickly.
Randy R.
5/3/2017
Good Product: as advertised. Excellent customer service
Roger A.
5/3/2017
These wheels and tires are a good buy. I am very pleased with the quality and price. Etrailer was very helpful in answering questions in order to insure that I ordered the correct wheels. Sadly it has become more and more difficult to find organizations like etrailer in this country that are so helpful and stand by their products. I am spreading the word. Keep up the good work!!!!
Dale
5/3/2017
I always have some trouble ordering small parts but this time etrailer had a great description on the product along with measurements which made it easy to select the correct part that fit my trailer. Well done etrailer, thank you. I'll be back.
marliin8
5/3/2017
Good quality at a fair price. Delivery was prompt and I am pleased with this purchase. Would buy from you again.
Rick B.
5/3/2017
This roller was exactly what I needed for my boat trailer and the price was right. Very well pleased with everything about dealing with your company and would buy from you again if and when I had the need.
Rick B
5/3/2017
Excellent customer service!
Karen
5/3/2017
Excellent product and service.
No problems.
farida G.
5/3/2017
The fixture was easy to install. Thank you for fast deliver and a product as described.
Kathi
5/3/2017
Easy to order, fast turn around, high quality product and service. Very competitive price. Will definitely do business with etrailer again.
Mike Brown
5/3/2017
After finding etrailer online, I ordered the parts I thought I needed (Hub and bearing kits). They arrived within days, they fit perfectly and they are still going strong on a well-used trailer. I would go to them first if I need anything else. Very satisfied.
Terry G
5/3/2017
Ordered my wheel friday and it got here Tuesday. Seller emailed me as soon as my wheel shipped.
Cesar Almanza
5/3/2017
I was unable to find a flexible brake line of this length locally .The one I received from etrailer was exactly what I needed and a was shipped very quickly .Thanks Guys
Merlyn C
5/3/2017
Fast service and Excellent product.
Rich R
5/3/2017
happy with the product
Jay Ridout
5/3/2017
I looked everywhere and finally found what a needed at etrailer. Came as ordered
steve
5/3/2017
Correct item, arrived on time.
Bryan W
5/3/2017
The switch works GREAT! Shipping was delayed by the manufactured, but eTrailer kept me informed and notified me as soon as the product shipped. GREAT company!
Bob L.
5/3/2017
very good product and very fast delivery thanks
bill
5/3/2017
Just what I needed. Quick shipping, good price.
Thank you!
Brian
5/3/2017
Etrailer had what I wanted and shipped it out the next day, great customer service sent me an email and tracking number and my order was delivered promptly, great price on my Thule parts.
Thx etrailer
Kevin
5/2/2017
Just what I needed at a GREAT price ! Glad to have found you guys !
Benny Deese
5/2/2017
good product. hard to find elsewhere.
john c
5/2/2017
Liked the size and easy install and help with ordering.
Monte S
5/2/2017
5 stars for product and packaging
billk
5/2/2017
Always happy with etrailer...excellent knowledge, excellent support and as always...excellent product. Always buy without hesitation. They even called me on a Sunday to confirm and validate an order once.
Tom S.
5/2/2017
These were replacement lights for original equipment on my ten year-old utility trailer. The detailed information, including dimensions and photos, on the website let me be sure I was ordering the correct lights. My order was processed quickly and the lights arrived earlier than expected. They are installed and working as designed.
Mike B.
5/2/2017
Great product and fast shipping
Reese C.
5/2/2017
Great receiver, excellent communication from sales staff, and price is good. Nice videos of how to install!
Mike M.
5/2/2017
Excellent service on this order. Product was not available when I initially ordered it and etrailer rep called immediately to inform me. Asked if I was willing to wait for a specific period of days and I agreed. They shipped the product on the promise date and it arrived 2 business days later. I have ordered parts several time from etrailer and have never been disappointed. Job well done.
Dave E.
5/2/2017
great seller.i am happy to have deal with
Leonid B.
5/2/2017
Awesome service, I Will highly recommend your company.
Jeff.
5/2/2017
Covered all four open channels with one strip and tiny gap. Fits just like original. Installation was simple. Fast shipping and excellent communication.
Thule Owner
5/2/2017
This marker light was extremely hard to find locally. Each supplier only had it in the red color and I needed the whole unit not just a replacement cover. I finally found this online at etrailer.com and it was worth the slightly extra cost because I had already wasted three different trips to stores trying to track it down. This was convenient and it was exactly what I needed and it was installed right away by my husband. This company made it very easy!
Lucia DiBenedetto
5/2/2017
Great products great price and timely shipping.
Don g
5/2/2017
I found the personnel to be extremely helpful in getting me the correct parts...My order was delivered ahead of schedule and appears to be correct...I am extremely satisfied with the pricing as I couldn't find the same components at a lower cost by any of the local vendors; thanks again and I will definitely continue my business
mike b
5/2/2017
great price, great look, great shipping,need i say more hahaha
great deal and always a great selection at etrailer! there packaging is fantastic too!
Vinny C.
5/2/2017
troy was a great help
roger a
5/2/2017
Perfect fit great price.
Donna l
5/2/2017
I will by again good product fast delivery
mike
5/2/2017
Excellent customer service! Great product that arrived as expected. Customer service went above and beyond to fulfill my order,even calling me personally. Will definitely use them again!
N.D.
5/2/2017
This part matched exactly my original part exactly which is what I wanted. I purchased it as a spare in case of emergency, but immediately tried it out to make sure it had no issues. Was perfect. The reason I gave this 5 stars is because etrailer.com was easy to use, I got what I was supposed to, when I was supposed to, and it was a reasonable price. I would definitely use them again.
RichM
5/2/2017
We are replacing a three ton that is not working all that well. It will be used on the 26 foot enclosed trailers to haul ATV s for our local Fire Dept.
Great turn around form placing the order and having it dropped off at my door.
I will sure use this company again if ever I have the need to.
Thanks
Frank Lambert
5/2/2017
Product is exactly as it looks on webpage. Etrailer is my new favorite place to look for items I need for my RV, Bike etc... The customer service is excellent you never see customer service like you do with this company.
Donna
5/2/2017
Wow! Thank you for following up on your commitment to customer satisfaction. The wiring kit is still working as great as when I installed it and has not failed or faltered in quality. I thank you all for providing a good quality product at a fair and reasonable price! Looking forward to continuing to do business with you all.
David B
5/2/2017
Reasonable price and prompt delivery.
Larry W.
5/2/2017
older trailer, was able to get them here & good price
Paul K.
5/2/2017
prompt service
mark
5/2/2017
Compared to other retailers, the quality and cost of this product is outstanding!
Anthony W
5/2/2017
Great product and a great price as well!
Anthony W
5/2/2017
as described and fast shipping
john S.
5/2/2017
I am impressed with the products I ordered and the delivery was fast.
Gary L
5/2/2017
works great, use it on my camper..Etrailer rocks!
alan k
5/2/2017
Great customer service. Product was actually out of stock, but they
kept me informed throughout the entire process. I really enjoy working
with these guys.
Roger A.
5/2/2017
The product came quickly and met all my expectations. I've never had a bad transaction with eTrailer :)
Joe
5/2/2017
Fast Delivery, I'm happy with the transaction.
Larry C
5/2/2017
Unbelievable product support. From order date to delivery date, I was kept informed of the status. Anything trailer related, I will be ordering from this company.
Rickey Henry
5/2/2017
Thanks for the speedy service
Boyce
5/2/2017
Ordered 4 sets of wheel/tire combos. The staff responded quickly and informed me that my item had been out of stock and gave me different options. Great service. The merchandise arrived within two days later. Will be using ETrailer for all other needs in servicing my boat trailer. The lugs came right in time as well.
Carl K
5/2/2017
I order from etrailer all the time as their prices are by far the best and their service and delivery times are great!
Lee C.
5/2/2017
great friendly people who want to help and make sure you are happy with your purchases. The product was shipped to me fast and arrived in great shape
THANK YOU
jeff
5/2/2017
Although the product was back ordered, I am very satisfied with it and your communication with me.
Chuck f
5/2/2017
Received in a timely fashion and had good instructions, no missing parts, and mounted well. Overall, quite satisfied with the service and product quality.
Larry
5/2/2017
Hard to find part, very knowledgeable on what I needed
Joe h
5/2/2017
Great sales lady
Joe h
5/2/2017
Great place, Sales personnel is top self,
Joe H
5/2/2017
Have had no problems with the product(s). Especially pleased with the excellent service and delivery time.
Gary K.
5/2/2017
Unbelievably fast service
David A
5/2/2017
Excellent product and delivery service. Makes hard to find items easily available. Thanks!
Jack H.
5/2/2017
Great service, items fit great, fast shipping, thank you.
Jack
5/2/2017
Worked perfectly at a good price and delivered quickly. Thanks
Doug G.
5/2/2017
Keys work great. As expected. What wasn't? The level of customer service. Wow! Had an issue with my billing zip code. Not only did I get an email about it, but they called me the next day and was able to change it over the phone, reprocess it and ship it out right then. Amazing! Very impressed with the level of commitment and wish everyone was that outstanding at their job! Thanks!
Jason
5/2/2017
This company is a class act, great pricing, service and delivery, they actually go out of their way to help, such a pleasure to work with them.
Glad I somehow discovered them, will keep using them as needed. Hope this review helps others.
John Lininger
5/1/2017
Great price nice product thanks for the quick shipping too
Darrell K
5/1/2017
I used my adapter sleeve and hitch lock today and they worked perfectly. It was shipped quickly and packed well. Good experience buying from etrailer.com.
Dan S.
5/1/2017
Good product. Definitely a nice upgrade from the originals. Great customer service.
David H.
5/1/2017
I must admit, was a bit nervous about ordering my hitch, wiring harness, ball and ball mount from etrailer due to a large number of negative reviews I had read. I noticed that most of these reviews were not recent but from years past. Not having any relationship with etrailer, my skepticism with this transaction was high, at the time of my order, but the unbeatable price, free shipping and video tutorials encouraged me to submit my order and take my chances. The order process was flawless and I was convinced that I was ordering to proper parts for may vehicle. My products arrived on the date promised and in great shape, after reviewing the video's once again, I tackled the installation process. The install went without issue. and I was testing my new towing capabilities in less than 2 hours with the electrical installed as well. I have no complaints with my etrailer experience and would not hesitate another purchase from etrailer. Thank you for you service and product.
David D.
5/1/2017
The items I ordered arrived in a timely manner and were just as they were pictured.
And, the items FIT!!
I would recommend etrailer.com to others without hesitation!
Larry B.
5/1/2017
The products I ordered arrived just as they were pictured. And they FIT where I wanted them, Just as advertised!
I would use this company again and would recommend them to others.
Larry B.
5/1/2017
ETrailer's customer support is awesome!! I received the wrong item. I emailed and sent them a photo of what was sent on a Saturday and got a response with a few hours. The correct item was shipped the following Monday and I will return the item in a prepaid envelope.
I am a loyal customer now!
Keith P.
5/1/2017
great product and very great price with fast delivery!!!!!
ed.g
5/1/2017
Good price, Fast Shipping
M. Davis
5/1/2017
These backing plates already assembled with brakes and self adjusters are a no brainer. They will make you're life so much easier and for everything that you get the cost is rediculously low. The quality was great and installation was so easy a child could do it. I did all four wheels new backing plates and drums with bearings and everything for 100 per wheel shipped. Crazy good deal....will definitely shop from etrailer.com again
Roy C.
5/1/2017
Just what I ordered, shipping was really fast too
SJH
5/1/2017
Just what I ordered, shipping was really fast too
SJH
5/1/2017
Just what I ordered, shipping was really fast too
SJH
5/1/2017
Great product at a reasonable price. As advertised. Thanks.
James E.
5/1/2017
Really easy to deal with Rose. She is excellent at her job and I really appreciate that. Very fast shipping too. Will be very happy to do business with you again. Thank you very much....Jim
Jim H
5/1/2017
this product was so easy to use...way better than splicing lines !
would definitely use this product again if needed!
And would definitely suggest anyone else to use this product and order from etrailer.com...as was quick order & delivery.
Misty A.
5/1/2017
Product came as expected, and the shipping was fast and easy. I would buy from etrailer again in the future!!
Bruce H.
5/1/2017
When this product came in the first time, it had a broken post. I contacted etrailer.com and they immediately sent me a replacement. I am very satisfied with their merchandise and their customer service. Thanks Guys.
Tony C
5/1/2017
etrailer had exactly what I needed at the best price and shipped it fast at a low cost.
Andre G.
5/1/2017
The product arrived quickly and in good shape-it was easy to find and order product on line.
Tia M
5/1/2017
Quick delivery and exactly what I ordered.
Tommy
5/1/2017
eTrailer Has proven to be an excellent sores of quality towing products and quick reliable service.
Joe M
5/1/2017
quick easy fast delivery
VC
5/1/2017
Both the trailer hitch and ball mount were delivered in one day. Have not mounted the hitch yet.
Rich b
5/1/2017
Arrived quickly and was a snap to install. I did have to back my wife's car up on a pair of ramps to make it easier to get under the vehicle to hold the hitch into place so I could to bolt it onto the frame, but other than that the installation was fairly straightforward and the installation instructions were spot on.
Hitch appears to be very well made (heavy gauge steel) and felt very solid after I had it installed on the vehicle. I did not get the wiring kit since we plan to use the hitch primarily for a cargo carrier on the back of the vehicle, but if we decide to tow anything I will add that to the vehicle at a later point.
Also, eTrailer.com did a great job of communicating with me via email throughout the entire order and shipping process, and followed up with me afterwards to ensure I received the hitch and was satisfied with it. Great customer service, would buy from them again!
Chris P.
5/1/2017
Good product. I ordered four and only got three in the mail, but the company was very helpful and immediately solved the problem by sending me the additional piece. I haven't received it yet, but it should be arriving some time this week.
Madti R
5/1/2017
Product worked great after the correct one came in the second time, just took a few min. to hook up and set up. Very pleased with customer service also in expediting the correct hardness.
Jimmy S
5/1/2017
Haven't used the Item:T1027 yet, but I know it will work as described.
I just want to take this opportunity to say how much I like buying from etrailer.com.
I don't buy much or very often, but etrailer.com is the place to go for most trailer related items.
I especially appreciate the reasonable shipping charges.
Wouldn't it be great if internet retailers included the shipping in their prices so you could comparison shop without having to go through the process of getting to their shipping charges?
OldManOnTheMountain
5/1/2017
Items were what I order fit perfect
vernon p
5/1/2017
Love that order tracking map. Tires arrived promptly, great price with the free shipping.
Joe B.
5/1/2017
I am extremely satisfied with this product. It arrived very quickly and packaged great. The product is very durable and priced perfect. I strongly suggest this product and company.
Tony
5/1/2017
extremely fast service, well packaged and look excellent! would recommend and will order again.
Jeff B
5/1/2017
Product works great, arrived on time, thank you for great service, Highly Recommend
Brad
5/1/2017
We bought this for our trailer and it has been great.. Also, I would recommend this site for anyone looking for a great deal and perfect customer service. I will always shop here. Thank you
Brandi Kelly-Contreras
5/1/2017
We bought this for our trailer and it has been great.. Also, I would recommend this site for anyone looking for a great deal and perfect customer service. I will always shop here. Thank you
Brandi Kelly-Contreras
5/1/2017
Easy install for even a newbie like me. The customer rep even told me that this product was a better substitute than a more expensive one that I was looking at. Upfront customer service and honesty.
polarpinoy
5/1/2017
Solid product! Built well. The arm itself is a solid piece (not hollow). Seems to be able to withstand years and years of abuse. I ordered this product and a few other items, and for some reason my order was sent to the wrong address. The customer service at etrailer.com were OUTSTANDING!! They first called for a follow up to see if I got my package, and then immediately got in touch with the shipping company to see where my parts were at. Long story short, they sent me out ANOTHER parts order immediately while an investigation was going on with the first order. These guys are AMAZING, I have never had a company do that in my years of ordering online send out another replacement of my order just to make sure that I was a satisfied customer. I will ALWAYS get parts that I need from a company that helps out their customers in that way. Thanks eTrailer!!
polarpinoy
5/1/2017
Whenever I need a product or part, I turn to etrailer.com. This recent purchase fixed a need to restore an old roof rack to carry my bicycle. I bought the rack years ago so I wasn't sure I be able to locate a new one. A simple inquiry with help from a well thought out menu selection, there it was! Thanks, etrailer.
George E.
5/1/2017
Excellent customer service. I initially ordered the wrong part number and e-trailer customer service was terrific. They walked me through what was needed and to return wrong item. I got the new part in one week! Highly recommend e-trailer.
Dan
5/1/2017
Keys only become important when you don't have the correct one. I recently purchased a pickup which had a THULE rack system mounted on the shell. The keys to the rack were not provided at the time of the sale. A quick search on ertailer and I located the keys. They were promptly shipped and worked great. etrailer might be the best online site I have ever experienced. Their product review videos are outstanding and when I needed additional information someone was always willing to help.
SJB
5/1/2017
Awesome deal. Price was half of other places. Fits perfectly and shipped fast!!
Rick A
4/30/2017
excellent service
mike a
4/30/2017
Thanks to Etrailer staff for helping me identify the right product needed for my trailer and also the speedy delivery getting me back on the road again.
Carlos
4/30/2017
Great being able to buy just the bolt for the hitch for a reasonable cost!
Mark H
4/30/2017
Great communication, product as described. Good price.
Jason H
4/30/2017
I was surprised at the speed of delivery, and exact items I requested. Thanks.
Excellent service
4/30/2017
I bought 32 lug nuts. 1 was incorrect. Rather than calling etrailer and requesting a replacement, I went to my local chain auto store. The price of just 1 at the parts store was 5 times the price. I have bought many items from etrailer and other than 1 lug nut everything has been just what I asked for and priced very reasonably. Every part and every person at etrailer is a 15 out of a possible 10.
Ken Damon
4/30/2017
I buy so many products from e-trailer I have not a clue which parts we may be speaking about. However ever part and every person at etrailer is a 15 out of a possible 10.
Ken Damon
4/30/2017
Worked as promised. Great service and delivery.
Lonzo K
4/30/2017
Needed to replace rusted brackets. Galvanized, Perfect ! Fit, - extremely fast shipping; highly impressed with etrailer.com. Have them bookmarked in browser as my first stop
Terry
4/30/2017
I had to return an item and when I contacted this company I was pleasantly surprised to discover that not only was there not a hassle, but that their associate helped me to reorder the correct part.
I would definitely order from this company again. Product came as promised and order was sent quickly.
jaki
4/30/2017
Working with etrailer Customer Service representatives and the quality of the ordered parts made the repair experience an easy process.
Casita
4/30/2017
Very satisfied with Customer Service and the quality of the ordered parts. Great experience working with etrailer in order to get all the parts needed to successfully complete my project.
Casita
4/30/2017
Hefty, well-made, excellent powder coat. Must weigh about 20 lb. I have not actually used it yet but it fits perfectly into 2 inch hitch receiver. Came about one week earlier than expected. Excellent customer service from trailer.
Alan K
4/30/2017
service and products were great,I would use their company again. RT ,Ohio
rick t
4/30/2017
Great purchase. Best price I could find anywhere. Delivered when promised. Instructions were easy to follow.
Rod D.
4/30/2017
Exact replacement part. Although I only needed the right side light, I ordered right and left side lights and am glad I did. Parts were shipped same day as ordered and arrived in just a few days with basic/standard shipping.
David M
4/30/2017
Super fast delivery! Installed it myself and went quite well. Any trailer needs, I'll be back. Thanks.
Phil F.
4/30/2017
These springs are much stronger than what I first ordered, thank you for sending my return tag, I measured wrong the first time. These springs with an inch shorter in length & an inch more arch work perfect & give the tires more room.
Thanks again for the great service from all of your operators. I must say, even with shipping the experience & service was well worth it.
Jerry k.
4/30/2017
Ordered a Ventline Roof Vent, the total system from the top cap, shroud (extra deep), fan and ceiling fittings. Received promptly, everything as ordered, delivered promptly. Everything fit. ETrailer has become my primary parts source.
Bob C
4/30/2017
Easiest install ever. Watched video and installed it in under 15 minutes. Works great with rack for my needs. Only loading it with about 150lbs including weight of rack, so it's perfect. Price was awesome and as previously stated install was a breeze. Shipping was fast and customer service was super helpful when I wanted to add a strap to my order. Overall I am completely satisfied with the product and support.
Parker
4/30/2017
Products was exactly what it was supposed to be. Fit perfectly. Bryan did an excellent job of taking care of our order which part of it had to be backordered. He said he would keep an eye on the faucet and make sure we got it as soon as possible. I believe he will. He has been very truthful so far!!!
Russell
4/30/2017
The product arrived exactly as pictured on the site. We had ordered this same part from another store and it arrived damaged and a "new design". The "new design" was all together the wrong deminsions. We appreciated that Etrailer's part arrived exactly as their video showed and is a perfect fit.
Lori
4/30/2017
You had what I needed at a good price. Called to let me know that the tires might be back-ordered and talked about options. Lucky the tires came into stock and were sent out. Thanks.
Rich B.
4/30/2017
fast service good parts
whit c
4/30/2017
Just what I ordered and the shipping was fast
Paul e
4/30/2017
Your company was very helpful with the order thanks alot
Steve S
4/30/2017
Haven't installed it yet but I love etrailer
Tim G
4/30/2017
Great product excellent service (as always) from Etrailer.
David S
4/30/2017
ETrailer has been extremely helpful in all my needs! I highly recommend them for yours too
Kenneth Perkins
4/30/2017
Excellent video how to DIY, same for instructions on how to install, fast shipping, etc.
Woody
4/30/2017
Product received on time and is exactly as described. I have ordered numerous items on many occasions and etrailer has always had excellent service.
Paulie
4/30/2017
Wheels AND Tires in one package ,what a concept ! And an awesome price for the package .
25 dollars cheaper than I could purchase locally
I have already told my friends a out etrailer
thank you
Larry H.
4/30/2017
Right price,on time
LT
4/30/2017
Only needed a boat trailer tail light. Order went easy and customer service was great. Item was delivered quickly
Rex
4/30/2017
Had a good experience on a previous order for bearings on my bass boat trailer. So, I knew who to call for new lights for my utility trailer! Helpful on the phone and fast delivery. Thanks etrailer!!
JohnnyP
4/30/2017
great service, tks
larry l
4/30/2017
When towing a RV or my boat, I don't need a pocket full of keys, having all my trailer/boat locks keyed the same is great. Went from nine keys on a ring to three.
Ordered trailer spring shackles from etrailer awhile back when I could not get them locally. etrailer has become my first stop when ordering online.
Gene
4/30/2017
Fast shipping, great price! Thanks!
Diane S.
4/30/2017
Bearing set BK2-100 was exactly as described.Fit my project perfectly. These are definitely quality parts and delivered on time. Sales rep. was very knowledgeable. Overall, it was a good experience dealing with ETRAILER.
MIKE R
4/30/2017
I am very happy with my Reese hitch. It was a good value, and the difference in handling between this hitch and my previous one is unbelievable. The overall control and anti-sway capability is an amazing improvement. I would never have believed that a different hitch could make so much difference. Great product at a fair price, and eTrailer is an outstanding place to purchase. Their service, support, and expertise is second-to-none!
Randy W.
4/30/2017
Great price, Fast shipping.
Brandon
4/30/2017
Excellent service. Item I wanted was back-ordered but eTrailer did great job of keeping me posted on when it would be available. Arrived as they had promised, actually bit earlier. Will definitely buy again.
Craig
4/30/2017
I'm a first timer to Etrailer. They do an excellent job on their web site explaining their products. The products I received seem to be fine , although I haven't got to actually test them yet. I will be back when I need anything for my trailers.
Adirondack Fred
4/30/2017
Great service!
Paul
4/30/2017
very happy with the winch and mount, instructions were easily understood and the finished product was all it was said to be. will continue to deal with this business as they are professionals.
butch
4/30/2017
Ordered 2 of these, They were backordered from the manufacturer. They kept me up to date as to when the would be available. Thank You!
Mike
4/30/2017
As always etrailer.com delivers on service and quality. Although I haven't installed the items yet they look remarkably well made.
Mike F
4/30/2017
Everything fit and worked great
Eddie
4/29/2017
Product (rims) were mailed and arrived quickly...no hassles...great service at a good price!
Ken W
4/29/2017
Great product and fast shipping!
GGH
4/29/2017
Fast shipping. Well packaged and easy install. Great product and at the lowest price.
Brian F
4/29/2017
The product was exactly what I wanted! I was amazed at the fast service, I received it the next day!! I will be in touch if I need anything else! Thanks.
Alec M.
4/29/2017
Great product and price and fast shipping it got me back on road with my trailer took me 8 minutes to install I will buy again from etrailer
Marcos dorantes
4/29/2017
No issue with the hitch. Installation on YouTube were great. Would have been tough without it.
John b
4/29/2017
Knowledgeable staff, excellent product, great price...Thank you!
Bill R
4/29/2017
Every thing I have gotten from here is perfect. I will always check here first
Butch
4/29/2017
Best quality and Very Happy with all !!!!
Thanks for making it painless
Larry PURINTON
4/29/2017
My order was on time. The lights fit perfectly with no problems. I would recommend this company to anyone.
Chris R
4/29/2017
The best dog -gone Service I ever received and most highest quality product ever highly recommend this product to anyone and not to just Rv owners (5 star)
Dug B.
4/29/2017
Fast delivery time
Duane
4/29/2017
Exactly what I needed to replace the cotter pins after servicing the wheel bearings. Etrailer has everything I needed and I didn't have to drive all over the town to get them.
David S.
4/29/2017
Ordered parts to rebuild my Blue Ox towbar. They were delivered sooner than I expected. The website was easy to use. I will buy from Etrailer again.
Happy customer
Bob
Bob
4/29/2017
Simple install, no issues! It was exactly as promised.
Jerry P
4/29/2017
Product arrived quickly and in perfect shape.
Harry J
4/29/2017
Product is accurately described and good quality.
Crystal
4/29/2017
I had some how lost it he keys to my crossbars. After freaking out, I went on line looking for replacements. Luckily I found etrailer. Great service and price. No hassle and timely. Thanks
Mike H
4/29/2017
Easy to use site, competitive pricing, fast response and shipping. One of my favorite places to shop.
Gary L.
4/29/2017
Good product, good price!!
Larry G
4/29/2017
Exactly what I needed. I could not find elsewhere. Fast delivery, even with Standard Shipment. Sidenote- Etrailer videos very helpful in helping to decide on a rack.
VM
4/29/2017
This was my second purchase from etrailer. This was also my second time in getting great service, a quick delivery, and exactly the right part. Thank you all at etrailer.
Ray S.
4/29/2017
Great price, quality, shipping
Matt
4/29/2017
Product was delivered quickly and performs as specified.
NIck C.
4/29/2017
Great products, fast shipping, great customer support, will be buying more from etrailer
Larry
4/29/2017
The item was just what i needed for my RV. Exact match. Good fast service and follow up. Thank you. Arnold
arnold
4/29/2017
Great product and fast shipping!
Eddie a
4/29/2017
Super fast shipping and much important super great price! Part is equal or better quality than the one I am replacing on my 2015 EZ Loader. Keep this store bookmarked for your trailer needs ;-)
Al
4/29/2017
Great product fit perfectly, ordered the wrong hitch at first but Lazer at Customer Service was great got it all straight for me, I will be a repeat customer.
Lester C.
4/29/2017
Fast service, great products.
Del M
4/29/2017
product was just as it was described and was delivered quickly. great company to work with
Terry
4/29/2017
Product is well made / designed and of good value. Ordering was simple and delivery was very timely. Will order additional parts from these folks in the future! Part will aid in moving and positioning my single axle trailer where needed.
Great purchasing experience!
Max K.
Max K.
4/28/2017
Thank you for a great experience.
Easy to order .
Quick response .
And the product works perfect.
I was probably more surprised of how reasonablely priced the lights were,.
They work great thank you very much .
Mike c
4/28/2017
Even when things do not go as planned or as should. Does not mean much if the company is not going to stand up and throw some back bone into what their doing. And I can say etrailer.com backs up their products. And are very fast to make corrections. I will buy from etrailer.com first if the need arises again. Buy the way generator is great and runs as expected to.
Kelly
4/28/2017
These LED tail lights are exactly what I have been looking for to renovate a trailer with recessed lights. I was excited to find them available from the etrailer company. Placing the order was easy, the company notified me when the order shipped, and the lights were delivered in a VERY TIMELY fashion!! This company has earned a 5 star rating, as well!
John G.
4/28/2017
great product , good price , shipping was very timely ! know where to place my order the next time !
james haynes
4/28/2017
Great place to find specific and hard-to-find replacement parts.
Oleg
4/28/2017
I usually don't reply to these follow up enquiries but etrailer is the exception to the rule. The products are doing well but more importantly to me was the customer service I experienced. One product was on long back order but etrailer did keep me informed about time lines and expected new delivery dates. I thought that was exceptional customer service. When I finally did get the order there were parts missing from the mud flaps and again etrailer was exceptional in getting the missing items sent on to me. It was frustrating to experience these delays but they were issues that originated with suppliers and not etrailer. Each time I called etrailer I spoke with a knowledgeable representative who conveyed a sincere desire to get the issues resolved. As I said, at the time it was frustrating for me experiencing these delays and missing parts but even at those times it has clear to me that etrailer was delivering super customer service and I was escaping the usual indifferent corporate runarounds. Well done, Etrailer, the people at Etrailer seem to be doing great work since I am sending off an endorsement to a company where my order took months to get to me and then had missing parts.
Regards,
Gerry
4/28/2017
just what we needed
lynda p
4/28/2017
Product arrived on time in good condition. I have not installed the hitch yet but it looks good. Trailer harness installed well. Thanks for the video on installing the harness on your site. Thank you for asking for feedback- you have a first class organization!
Michael Fumia
4/28/2017
This trailer lights was used to replace the original 15-year model. Glad I could find them. Was pleased with the service, delivery and price. As needed I would order from etrailer without hesitation in the future.
Ian Deuchars
4/28/2017
I am a long term repeat customer. They are the best in the business
EW
4/28/2017
Everything I have ordered from etrailer has arrived as promised. Customer service is amazing. All of there products are quality. I own a landscape company and I have outfitted my truck and trailer with some of there products and I must say I would highly recommend etrailer to anyone.
Brian W
4/28/2017
I received the exact parts I needed, they were the quality that I wanted and the delivery was very timely. I will definitely be purchasing from etrailer again.
Jeff M
4/28/2017
Exactly the piece that I needed.
Trisha
4/28/2017
Quick ship time and friendly staff. Great experience overall!
Matt k
4/28/2017
Great store to deal with. My order was shipped immediately and lots of Email sent from order to shipping information. Order was shipped the same day it was received. I will be back to order my new tires and wheels at some point this year.
Joe Teresi
4/28/2017
Great Price, perfect fit and delivery was fast. Perfect!
Greg C
4/28/2017
Good customer service. Competive prices. Received products in a timely manner. Will use etrailer again.
Dave G.
4/28/2017
Great service and quick shipping. Product always as advertised.
Paul S.
4/28/2017
Great service and quick shipping. Product always as advertised.
Paul S.
4/28/2017
Great dealing with etrailer! Always good service and quick shipping. Products always as advertised.
Paul S.
4/28/2017
Fast delivery on item
Don P.
4/28/2017
Got exactly what I needed, in perfect condition and fast.
Pat
4/28/2017
Awesome as usual!!!!!
Melvin
4/28/2017
Exactly the product that was pictured and a perfect match to my current trailer wheels. Excellent service, speedy delivery and great follow up
Ray Friday
4/28/2017
Service was great !
Ronald
4/28/2017
Good quality products. Fast service.
Hector H
4/28/2017
Good quality products. Fast service.
Hector H
4/28/2017
I got what they promoted and it works, delivery was great.
Joe
4/28/2017
Thought I would buy this at my local auto parts store since I just needed six of this small item. Changed my mind when I got the cost. Double the price-even with shipping cost. Thanks etrailer
Neill B
4/28/2017
product was exactly what I needed and ordered
order page was very easy and straight forward insuring got the item I was looking for
info on shipping was emailed to me and the item was even delivered BEFORE the estimated time
kudos to this company
chris marks
4/28/2017
Not only does the product deserve 5-stars. The customer service deserves 10 Stars. I will send before and after pictures once I have the faucet installed in the RV. Once again thank you for a great product but mostly for your customer service.
John m
4/28/2017
Perfect. Fast shipping. Product exactly as advertised. Installation was as simple as can be. Took me about 2 minutes. AND - it works perfectly. Couldn't be happier
Bill
4/28/2017
Knowledgeable staff helped select correct strap, product arrive on time, and an etrailer online video detailed how to install. Business as usual at etrailer, it's why I keep coming back.
David C
4/28/2017
Perfect match, easy to install. Fast shipping
Hugh
4/28/2017
Very good quality, I have not used pintle hitch yet ( just received in mail two day after the order was placed)
Staff was very, helpful and quick to answer questions about there products
Best prices, saved 145.00 one two items compared to local
Randy
4/28/2017
Great service. I ordered a few things and they called me a couple hours later to tell me the hitch I ordered was on backorder and it would be a couple weeks until they get it. I needed the hitch before then so I'm glad they called to let me know. Also fast shipping on the other items I ordered
Jim
4/28/2017
My trailer light arrived when I expected it and good packed in packaging to elliminate breakage.
The quality of the Etrailer light products are very good quality and very good prices.
Great people to work with.
Phil P
4/28/2017
The Reflector rings arrived in good time. The box it was packed in was packed very nicely to eliminate any breakage.
Great Products and Great Service.
I will recommend Etrailer to anyone.
Phil P
4/28/2017
The vent cover fit perfectly and was made with a high quality plastic...we ordered 2 more to replace another vent and have an extra on hand...great company with great quality products...will be ordering other camper parts s needed from ETrailer...
Missy F
4/28/2017
Great product fast delivery.
Mark H.
4/28/2017
I only use welded ball hitches; do not want to worry about the ball coming loose. For every drop height Curt makes this item. Also replaced bashed up connector mounts, wires and trailer connectors at this website. Will shop here in the future.
Mark L
4/27/2017
Great! Super fast shipping. Everything included in box. No problems. Great service.
Mark H
4/27/2017
Great customer service! Would highly recommend to others
Bill . l
4/27/2017
Very reasonable price and good shipping,
Max
4/27/2017
Ordering was very simple. Very pleased with the entire process. I have not used the product yet, but I feel like it will benefit my need. Thanks again etrailer.
David G.
4/27/2017
Lite came in just a few days. This is second lite I have ordered & both times were great.
Harry B.
4/27/2017
spring worked great, fixed my boat winch.. very simple process ordering from etrailer.. highly recommend.
T. Rich
4/27/2017
Rims and tires were delivered in a timely manner. Price for both were cheaper than I could get just tires for at our local tire store. Tires look great. Have not used trailer yet but sure there will be no problem.
Anthony J.
4/27/2017
Ordering was easy, shipping was quick and the product is as pictured and is good quality.
Sandra
4/27/2017
I have a 2001 Viking Tent Trailer and the vent cap cracked over the winter. After looking all over town to find a replacement I found one here at a lower price than comparable ones I found. I ordered the product on Sunday and had it on Wednesday...and I live in Canada! The part was exactly what I needed and fit perfectly. This is a great place to buy RV parts.
Jeff P.
4/27/2017
Entire process from shopping, shipping to delivery was easy and I am completely satisfied with the service, additionally the price was very fare.
Keith R
4/27/2017
Great product, easy installation, excellent customer service. Recommend!
Terri M
4/27/2017
Well communication, fast shipping, good product. I definitely will buy from them again
Nghia Ho
4/27/2017
Good quality product,very easy to understand manual! As always etrailer is excellent in the shipping department.
Mike W.
4/27/2017
I ordered the safety chains to go along with a new goose box, we ordered. They were exactly what we needed, heavy duty, safety hooks, even came with mounting bolts. Better than advertised.
Customer Service awesome.
Linda L. Valesquez
4/27/2017
Ordered tire & wheel for my dump trailer. ETRAILER is the best company I have ever dealt with. The order was processed, shipped, and received in 3 business days. They send you emails and tracking info. Also the tire had an up to date, date code and shipping was free. I know who I will be buying my trailer items from, for now on.
Martha G.
4/27/2017
Great quality, fair price, excellent customer care
Rich
4/27/2017
Always great service!
Mitch
4/27/2017
The product is great, easy to install and much better than others I have used.
I must say the customer service is outstanding. They communicated with me about my order and were very responsive to my requests. I will defiantly be a return customer.
Fantastic Fan Screen
4/27/2017
Quality product --- exact match replacement. Customer service is outstanding. Very fast shipping
Charles A.
4/27/2017
Nice product great shipping
Mark Huddleston
4/27/2017
Never thought I could get a replace part for my Thule bike carrier but you guys had it helped me with question and delivered the goods. Great job, thanks much.
Rich D
4/27/2017
Steve was so great to work with on this purchase!
Quick, easy and my hitch was here in days!
Thanks for everything Steve.
Great quality, Great price.
LOREE S
4/27/2017
very good job guys! thank you.
barry s.
4/27/2017
Very good to work with
Cook Jason
4/27/2017
Very satisfied with this product value wise and price wise. Will definitely keep this company in mind for future towing products.
Steve K
4/27/2017
fit right and a great price thanks
Jason J
4/27/2017
Another excellent experience. I had my 5 items picked out but called to make sure that they would all work together and that they were what I needed. Very helpful on the phone and items arrived very quickly. I am very happy with etrailer and they are my first choice for my RV towing needs.
Lori D.
4/27/2017
Great product. Fast shipping and delivery. Would definitely use etrailer again.
Chad W
4/27/2017
This company is excellent!!! The product , pricing and ship time is amazing.
Tim
4/27/2017
Delivery only took a couple of days. Winch works great. I appreciate all the help they gave me in selecting the proper winch for my application.
George E
4/27/2017
Just what I needed and at a good price
Jon C.
4/27/2017
Was exactly as I ordered and the customer service was excellent. Will be using them in the future
Marshall s
4/27/2017
Save yourself the trouble and just order these instead of trying to fight old, rusted brakes and shoes. 4 bolts and 2 wires and you are done. Mine were pretty adjusted so didn't have much else to do. E-trailer for easy and economical!
g Jason
4/27/2017
Received my order sooner than expected. I can now install racks on my dad's truck. He'll be very happy ??. Had a hard time finding this specific part but once I logged on to etrailer no problem finding it. Thanks & Aloha
Kendall Lemn
4/27/2017
They are nuts and washers so can't say much except they complimented the replacement brake/hub assemblies exactly. Etrailer is my go to for all things trailers. Battery boxes, lighting, hitches, you name it.
g Jason
4/27/2017
quality service and fast shipping...will order again!
cale f
4/27/2017
Excellent product and great shipping
Jason S
4/27/2017
great product , package well, order correct,
Ed
4/27/2017
First time order something like this online. Finding, ordering was excellent. Part arrived quickly and has been working for over a year now.
Great Service,
Thanks
Chris
4/27/2017
Worked great. If I need other products in future, I won't hesitate to order from you.
Patrick M
4/27/2017
I have pulled my enclosed trailer several times after installing these tires along with new hubs from etrailer. The wheels ran very smooth and improved the appearance of my trailer greatly. The wheels and hubs went on super easy. The customer service at etrailer is top notch. They addressed a problem with shipping as soon as I notified them and made me a customer for life.
Joe
4/27/2017
Fast shipping, good products
Travis
4/27/2017
Completely satisfied with the purchase. Great service and timely shipping.
Penny S
4/27/2017
Package was delivered in a box that was torn open during shipping. The nuts, bolts, etc fell out before it arrived. I called etrailer. They requested that I provide a picture of the damaged box and immediately put the accessory package in the mail. They were very helpful and kept me in the loop with the process via email. Great service.
Chris W
4/27/2017
Wow! These guys are the REAL DEAL! I shopped around and etrailer had the perfect winch for my boat, the most detailed specs, the BEST PRICE by far, FREE SHIPPING and on time delivery! Need I say more?
Bill E
4/27/2017
Product was just what I need to pull my boat and trailer because they have two different ball sizes. It looks and works great super strong. Customer Service was awesome thanks Rachel for all your help. I would recommend etrailer.com too anyone who needs a great product at a great price and awesome Customer Service.
P.S. They said I would have it in 2 to 3 days I got it next day.
Thanks again Michael from Newnan Ga.
michael neloms
4/27/2017
What I needed for a fair price. Never let down from etrailer. Thanks!
Al Davis
4/27/2017
High quality pictures on your website helped me choose the right cap.
And the shipping was affordable, without the usual gotcha from most other vendors.
Fast shipping and an overall very good experience. Thanks.
Jason in Texas.
4/27/2017
The part was delivered on time there were no damages, And it was the correct size and I am very happy" thank you.
Jose
4/27/2017
Excellent service. prompt and correct ....... will definitely order from you again!
Jim K
4/27/2017
Exactly what I needed, shipped super quick! Thanks guys!
Heidi s
4/27/2017
Product was exactly what I expected. Service was excellent and I wouldn't hesitate to order from them again.
Dave S
4/27/2017
Happy with service and all the parts I buy..
GM
4/27/2017
I PURCHASED THIS FOR A CUSTOMER AND SHE IS VERY HAPPY!!!
JENN
4/27/2017
Yeah great product, received in the mail super fast even with the free shipping.
Would totally recommend and buy again. Very reasonable pricing also and so easy to fit.
Duncan
4/27/2017
Fast shipping and the correct one..
Bryan
4/27/2017
Good price and very fast delivery. Thanks!!!
LW
4/27/2017
This thing is heavy duty!
Best part is etrailer sent it express shipping when I only paid for standard shipping!
Calvin
4/27/2017
I received the ordered items on time as expected without delay. Everything I ordered was in the package received without damage and to my satisfaction.
The product I ordered was my trailer lighting. The extension cable will saved me the hustle of re-wiring the trailer to suit the requirement.
Keep up the good work.
Humaid
4/27/2017
I backed into tree with trailer and broke driver side light, but I knew just who to contact because a year or so ago my friend backed into his house and broke passager side light. I kept etrailer in my favorites because I had a very good experience the time before. The product is of high quality and at a good price but the thing I liked best was I received 2 different emails thanking me and gave me a number to call if help was needed. Never had that before. Plus this was not a big order but got the same treatment as if it were.
Dwight
4/27/2017
Product works great and service and shipping at etrailer is wonderful!
Bob J.
4/27/2017
Ordering was very simple, product arrived in excellent condition. Great product.
Entire experience was very good!
Gerry M.
4/27/2017
Fast delivery and right part.
Tim M
4/27/2017
Installation wasn't as difficult as first expected. Item was received quickly and follow-up by etrailer was great and unexpected. Haven't received this level of customer service by other companies in the past.
Ken O
4/27/2017
Very fast getting the parts I ordered , and coustomer service was fantastic
Aaron
4/27/2017
Super easy install. Works as it should. Good price. Always good service from etrailer.
Mark
4/27/2017
Shipping was great.
Excellent
4/27/2017
Haven't had a chance to put it on yet, but it got here fast and the customer service was pleasant and professional.
James D
4/27/2017
Bike rack was easy to order. Delivered in 3 days. No damage and was easy to assemble and very sturdy unit. I am very pleased with the bike rack, and etrailer.com. I would recommend them to anyone, great service.
Paul S
4/27/2017
Perfect replacement for our EZ-loader trailer and once again etrailer had a great selection of accessories.... truly a one stop shop!
HRDROKN
4/27/2017
Great service. Quick shipping, and the item was as expected. Thank you.
Tim
4/27/2017
Very satisfied with product and service - Also liked the tracking page - Thank you Delisa
Ernie B.
4/27/2017
These lights are fantastic! Replaced all my incondescent ones and it's like a new trailer. The only thing better than this product is the great service etrailer provides.
John R.
4/27/2017
Product appears to be as advertised - very sturdy and well constructed. Also it arrived quickly with no delay to my doorstep. Packaged well. Will come back aftr I have had time to actually use this product but for now I am going with a review of 5 out of 5.
BM10
4/27/2017
Yesterday I received all the suspension and brake parts for my travel trailer. Everything was exactly how I ordered it very well package and the price was great. Enjoy doing business with you thank you again.
Keith Couvillion
4/27/2017
So is the second time I have ordered from E- Trailer,and both time everything Delivered to my door within a few days. I would definitely order from them again
Barry J.
4/27/2017
Product worked perfectly
Super fast shipping.
Dave
4/27/2017
etrailer great people buy from bruce
brucer
4/27/2017
Great product. Good quality. Exactly what we needed.
Gator Girl
4/27/2017
Customer and product support is better than great as well as prices, service and available selection. Being new to 5th wheel hitch requirements I was able to get all the info needed on type and additional parts required. Received everything on a timely basis, had it installed locally without any problems what-so-ever. This is a great company by any standard and sure to be the next retailer success. They have covered all the basis in what it takes to be not just a good retailer but truly a great retailer.
Sasch
4/27/2017
Once again Etrailer comes through again. Bought a new travel trailer and neglected to think about the dual cam set up on it. Well I ordered the rivets a week before we needed to use the camper and I had them 2 days later. Install was simple and painless great product from a great vendor.
Scott P
4/27/2017
Blue Ox Avail tow bar. Excellent customer service. I found one cheaper, they matched it ! Would order again from them.
Tom L
4/27/2017
Shipped fast and arrived on time.
Mark D
4/27/2017
Great product, great value.
Dan
4/27/2017
Speedy Shipping, great customer service to point me in the right direction
Calvin
4/27/2017
Great service and easy order delivered when promised great experience
Mike G
4/27/2017
Thanks again guys! Just great all around!
Richard R
4/27/2017
Looks very well made have to put it on looks very easy fast shipping great deal
Dennis L
4/27/2017
Everything fit like it should. UPS had lost part of the order but etrailer shipped out the missing hardware without any hastle.
W Wooldridge
4/27/2017
In stock, fast shipping, kept up to date on the movement of our order. Have used several times and always have been right on top of it!!
Marylou
4/27/2017
On my first order UPS damage the box and part of my order fell out of the box. I called and you and your team replaced the item quick and without any delays. Thank you for the job well done.
Jerry
4/27/2017
Thanks, this is just what I needed at the right price!
Ginny
4/27/2017
Product was as advertised and delivery was fast. Installed new lenses on trailer lights which fit perfectly.
Curt Z.
4/26/2017
Great prices and fast delivery. Thanks
Russ R.
4/26/2017
Product was as described. I would buy from this retailer again.
Pat
4/26/2017
Arrived sooner than expected and expect to have an easy time of installing. Would recommend etrailer to anyone!!!
Michael
4/26/2017
Very impressed by how fast I had the product. Will definitely go thru you again
JD
4/26/2017
Great product. Exactly what I needed. etrailer made it simple and easy.
Frank
4/26/2017
Thought I needed a new trailer. Then I moved some rollers around and found the trailer was fine. Decided to order more rollers to redo another row. The rollers were out of stock. Etrailer
Called me to tell me situation. Nice to get a call and not email. If they care that much I will use them when ever possible.
Thank you
Tim j Henschel
4/26/2017
I'm so glad etrailer carries a lot replacement parts for different products. Good prices and fast shipping makes them my go-to when I need something that I think they may carry.
Thanks,
Mike C
Mike C
4/26/2017
Items were packaged well for shipping and installation was without problems.
Greg G
4/26/2017
Very happy with my purchase,exactly as stated,quick delivery
Rich
4/26/2017
Great product and service
Ken
4/26/2017
I have purchased a number of tow bar components, base plates and trailer accessories from etrailer. Service techs are always polite and very knowledgeable. My products have always been shipped on time. Never had a problem. Excellent service and support. Thanks etrailer.
Bruce A
4/26/2017
Great service /2 time i have ordered from etrailer very happy with product
Steve
4/26/2017
Received the item I ordered in a timely manner.always get the parts I order ,and get great service.
I highly recommend etrailer for all your hitch needs. Steve
Steve welch
4/26/2017
Ordered on Monday, showed up on Wednesday. Kudos to your staff and UPS . Can't wait to assemble and hit the road. Ellen gave me much personal attention and followed up twice. Love the way Etrailer tracks the progress of the shipment. One click from the E-mail Ellen sent me and I know exactly where it is. As Arnold used to say.... I'll be back!
Bruce
4/26/2017
Have ordered from etrailer before, has always been fast and accurate
Lawrence L
4/26/2017
Quick delivery. Great product.
Sean F
4/26/2017
Whenever I need tie down rings, straps or trailer cargo items, I go to etrailer!
Chris L
4/26/2017
Haven't had a chance to install the products yet, but seems to be very heavily built.
Did however wanted to say that the customer service I received was above all expectations, items were shipped same day and received them two days sooner than expected .
Excellent job
Kevin G.
4/26/2017
BETTER THAN EXPECTED! STURDY AND WELL MADE. EASY TO ASSEMBLE. DELIVERY WAS FAST AND EFFICIENT. WEBSITE IS VERY GOOD - I SEE SEVERAL PRODUCTS CUSTOM MADE FOR MY NEW CAR. THANK YOU VERY MUCH.
Denny C
4/26/2017
Headed to the Keys and 6 days befor departure broke the winch handle to my trailer. In less than 5 minutes I found the right part and placed my order the part arrived in 3 days. Great work eTrailer! Tou have customer for life!
Charles A aka marshhunter 14
4/26/2017
Got my product on time and complete. Will buy again when I need anymore parts. Great job.
Steve L.
4/26/2017
Ordered Sat. And got parts on Wed. Fast delivery !! Havent got to install parts yet but everything looks great. Thanks , will order again and recommend you to others.
Kent B.
4/26/2017
GREAT PRODUCT, FAST SHIPPING, AWESOME SELLER
TONY H
4/26/2017
Great product and great people to deal with once again.
Sr Fox
4/26/2017
I am not inclined to writing reviews, but will tell you that your products and service were excellent.
Rusty
4/26/2017
GREAT CUSTOMER SERVICE !!!! NICE PRODUCT
BRIAN
4/26/2017
Great service and Tech support
Ken Jordan
4/26/2017
Finding what my husband wanted was easy on this website (even though I wasn't sure exactly what I was looking for!). The electric trailer jack was perfect for our enclosed trailer and makes it so much easier! Placing the order was simple and the product arrived even faster than quoted. Great company and great customer service!
Terri
4/26/2017
Order arrived very quickly. Placed on Friday, arrived on Tuesday from Mo to Pa. Items were packed well and arrived in good condition. Upon initial inspection all items appear of good quality. Ordered tires, brakes with backing plates, hubs ,seals and grease. Haven't installed any items yet, but I am sure I will have no issues. Free shipping is a plus. Additionally unlike other free shipping offers that are out on the back burner for a week, order was processed and shipped promptly. I have recommended etrailer to friends and would highly recommend them to anyone.
Len
4/26/2017
I tried finding this unique size tire and wheel at another store and my local auto parts store to no avail. etrailer didn't have it in stock at first, but kept emailing me and calling me with updates. It arrived exactly as described. 10/10 would do business here again!
Cody
4/26/2017
As always, fast delivery!
Cabin Creek RV
4/26/2017
Item is easy to install and holds the controller well.Priced right and fast delivery made this purchase a good one.
Mountainman611
4/26/2017
Replacement parts ordered and received were good match. Repairs were made to my eleven year old vent fan without any problems. I'm glad that etrailer.com had the parts I needed to repair my fan.
Gary B.
4/26/2017
The adapter seems to be made with great quality.
I would rather review the company. Awesome company, Pat C especially, was great to deal with. I am the one that made the mistake by ordering the wrong size and they bent over backwards to get me the correct part.
Jacque W
4/26/2017
Great OEM replacement lights and work as advertised...etrailer has great products and wonderful customer service!
VTWIN
4/26/2017
I had to rebuild the rear wall of my 35' travel trailer due to water leaks from the roof and around the rear tail lights. I needed new lights and found these direct replacement lights on etrailer. Their delivery was quick and the lights were as advertised and worked great.
I have a few trailers and I buy all my supplies from etrailer for the fact they have a great selection of products, quick service, fast delivery and great communications.
VTWIN
4/26/2017
I needed to replace a taillight on my boat trailer. Easily found an exact replacement at etrailer.com for a very good price. Shipping cost was reasonable.
Tom S.
4/26/2017
Products is as ordered. Another successful order from E-Trailer
Corey S.
4/26/2017
My order arrived complete and on time. All the instructions were clear and easy to follow.
Thank you
Phillip Brown
4/26/2017
Top notch product, above and beyond service!!!
Ryan Bain
4/26/2017
The key worked perfectly and was delivered quickly. Great work etrailer.
TB
4/26/2017
They have a nice Vedio of the part showing the measurement which was great ,I have ordered from etrailer before and everything is always great.
NormanT
4/26/2017
For trailer related parts, etrailer is the place for quality parts. Tks
Dan
4/26/2017
These are the best grease caps I've ever purchased. They are thicker and stronger than most. I would purchase these again. I highly recommend this product and etrailer.com is the only place I shop for trailer parts. Great prices, selection and service.
Tim S.
4/25/2017
Product was exactly as described.... Shipping was very fast. Excellent seller would definitely buy from them again.
cargo latch
4/25/2017
Got what I ordered in 3 -4 days ... and I LOVE IT ! ...
THANKS EVERYONE !!!
Bill
4/25/2017
as always etrailer comes thru for me with a replacement part.. if i need anything will always shop here first.. thanks guys great job
Bob
4/25/2017
Product arrived quicker than expected very satisfied with service. I am a repeat customer.
Daniel J
4/25/2017
FOUND THE WEBSITE EASY TO USE AND EVERYTHING CAME JUST AS THEY SAID. I GOT ALL THE SUSPENSION PARTS MOUNTED UP AND ALL FIT AS WAS PROMISED. VERY HAPPY WILL ORDER AGAIN
CURTIS
CURTIS
4/25/2017
Fast shipping and great prices - as always! I haven't had the opportunity to install the bunk carpet yet, but I have yet to be disappoint by the quality of etrailer products.
Dave E.
4/25/2017
Great price fast shipping
John O
4/25/2017
The hitch works great and fits our needs. Customer service was outstanding! We contacted Michelle to change the delivery address after the item was shipped and she handled everything for us to ensure it was delivered to the new address!
Carey
4/25/2017
This product works exactly as desired. The packaging is excellent, and it did the trick. I'd definitely recommend it to prevent backfeeding.
I'm very happy with etrailer, their selection of products, pricing, and their information. They truly differentiate themselves with the value add, yet keep the cost competitive. Way to do business!
John O
4/25/2017
Product got there early was priced competitive and free shipping. What's not to like
Fox
4/25/2017
I purchased the A91AB amber side marker along with a right angle pigtail for my cargo trailer and they were a perfect match. The pictures and website made it easy to find exactly what I needed for the job.
The price was great and shipping was quick. I will definitely be using etrailer again next time!
Mark S.
4/25/2017
Fast shipping and excellent product.
Scott H
4/25/2017
Received ontime shipment easy website to figure out what I needed. Will use again
Dave W
4/25/2017
I give etrailer five stars ! The ordering was very easy. I received my items on time or sooner. I will use etrailer in the future as I replace parts on my fifth wheel. See you on my next order.
Steve R.
4/25/2017
Basic part came very quick.
Saved the day for me . I made my Tournament thanks to them.
Boat guide on
4/25/2017
Bearings & Races holding up Great...Fantastic Customer Service...Great company to do business with..Thank You
Brian G
4/25/2017
The part was easy to find on etrailer.com and is exactly like the original. The customer service at etrailer.com was extremely professional.
I.Joseph
4/25/2017
One of my original anti-sway brackets got lost over the years and I was able to find the exact part with virtual ease. It was a cinch to snap back into place. The customer service at etrailer.com was extremely professional through and through.
I.Joseph
4/25/2017
Excellent service parts are as advertised quick delivery pleasure doing business with etrailer.
Roman
4/25/2017
Have ordered several Items from Etrailer with excellent results. Their knowledge, courtesy, pricing and shipping policy result in a very satisfied customer relationship
Ronald M.
4/25/2017
Fast shipping.
Manning
4/25/2017
Product seems to be of fair quality for the price. I bought all new tail lights that consist of four separate ones for each side. Two square red ones, one clear for the back up and one red that curves around the side of the RV . The other side is the same. These new ones are all LED lights that should be very efficient and much brighter. The company was very go to deal with and was more than happy to sent me two replacement ones that was damaged during UPS shipping. I will be happy to deal with Etrailer Corp again.
Jerry wiles
4/25/2017
All products were delivered quickly and as represented
Dale S
4/25/2017
Web site was wonderful product was delivered on time as promised. I will definitely be a returning customer for trailer needs.etrailer y'all rock.
Billy ritchey
4/25/2017
Upgraded my hubs and added electric brakes to my Aliner. As usual with etrailer, great product and even better customer service. I originally ordered the wrong size and etrailer worked with me to determine the correct size for my trailer. They then sent out the new parts and gave me a full refund on returned parts. New hubs and brakes work flawlessly.
Zach
4/25/2017
Product was exactly what I ordered and arrived promptly.
Greg L
4/25/2017
Easy to use website allowed me to quickly identify the correct part. Ordering was simple and shipping costs were very reasonable.
Ron R
4/25/2017
Great place to order from..
Susan
4/25/2017
Good deal fast delivery. Thank you.
Sam
4/25/2017
Nice being able to track package with the link I was given. Arrived and worked fine.
It was all I expected no complications. I will order from here again plain and simple.
Tony G
4/25/2017
Hi it took a long time to get them but I appreciated etrailer communicating with me calling and letting me know they were on back order. They work great and now I also have a spare. You guys rock and I will recommend you to friends!
DaveG
4/25/2017
The product we received was a little larger than the original, but it will work for us. The package was shipped immediately. Great customer service representative.
Lisa
4/25/2017
Goood for the price
Ruben s
4/25/2017
This was the best customer service experience that I have had in a long time! I highly recommend etrailer! The order came in an amazingly timely manner and were very high quality! Thank You Again! Brian.
Brian C
4/25/2017
I received the products I ordered very quickly and was happy with their quality and fit. These products solved my issue of needing replacement parts for ore camper. I will order from etrailer.com again.
Raquel
4/25/2017
Very pleased with the service and the product. Thank you.
Jeff E.
4/25/2017
Easy ordering, fast shipping!
Cody
4/25/2017
I can't really speak to the performance of the tire at this point, but the transaction with etrailer was great as always. The tire came in a box and arrived in pristine condition. Communication with etrailer about the order placement and shipping was flawless. I'd go on more about how great etrailer is but it would seem like a bogus review.
Chad M.
4/25/2017
You guys always have exactly what I need. Your staff is extremely helpful. Thank you
jeff tarrJ
4/25/2017
Great product, great service. ...you guys are the best
jeff tarr
4/25/2017
Have ordered several items from this company. ALWAYS pleased with service & products.
Thank you, will order again
Ginny
4/25/2017
You make the process simple! This my 3rd purchase and it gets better each time.
Tom B.
4/25/2017
I want to thank George personally, my order arrived quicker than expected.thanks again
dave
4/25/2017
Have not mounted the tires yet but the reviews were very helpful and the website easy to use and delivery fast. made the decision and the purchase fast and simple, just the way a web store should.
Rick S.
4/25/2017
The order arrived very quickly, shipping charges were reasonable and the product was exactly what I needed
Larry L
4/25/2017
Great product. Great service
Paul l
4/25/2017
Very well built steps, it made a big difference in the movement we get on board now. Great feed back from seller and fast delivery.
Joe K.
4/25/2017
I was kept up to date on the movement of my order and the price was great
Marylou
4/25/2017
Works just as said . Easy to order and received when promised!
Ric S
4/24/2017
I've ordered before and will order again. Tell my work mates good company to work with! Thank-you
Rick O.
4/24/2017
Easy to install, and makes a huge difference what trailering and loading. Fast shipping.
Chris W
4/24/2017
Had to some adjustments but everything seems to bet good. Our sales person, Troy, let us know every step of the way what the delivery status was. He knew his stuff!
Mark
4/24/2017
Light is great . Added as a second light in storage area. Extremely happy with etrailer as well. The first part was not working and they had a new shipment to us in no time. Customer for life.
Rudy A
4/24/2017
Received order sooner than expected. Quality is better than expected. will order from this company again!
vern
4/24/2017
This hitch fit exactly as advertised. It only took about an hour to install. The videos from etrailer were very helpful. I also want to say how much I appreciated working with etrailer. The shipping only took a few days, and I was updated from etrailer every step of the way. I have ordered things on line other times and have never had the degree of customer service that I received from etrailer.
Will V.
4/24/2017
Very fast shipping. Just what I ordered. No hassles.
Jim
4/24/2017
excellent availability, speed of shipping and communication.
Phil H.
4/24/2017
Just what I needed. Perfect replacement. Great service and the website made ordering easy.
Droy
4/24/2017
every thing worked great.
john v
4/24/2017
thank you for being so quick.
paul knapp
4/24/2017
Everything was great excellent company would buy again from etrailer
Bill C
4/24/2017
Easy website - a snap to order parts for discontinued rack equipment. Super fast service - items ordered arrived as expected and on time. Thanks. G
Geoff W
4/24/2017
The product arrived ahead of schedule, it is exactly what I needed , its installed and fits perfectly.
Sam B
4/24/2017
Second item we have ordered from etrailer. Excellent service! When our item delivery was going to be delayed, we received an email. When it was shipped, we received an email. We really appreciated being kept up-to-date on the status of our order. Item received in perfect shape and just what we wanted and needed.
growlerj
4/24/2017
All around great thank you
great service / product
4/24/2017
etrailer.com has the e-commerce figured out. Great website. Quality products at reasonable prices. Fast shipping.
Chubb J
4/24/2017
All products were as stated in the adds. I had a issue with the tires in which etrailer helped find a solution for quickly and met and even exceeded my expectations. How a company responds to a problem says more about it than low price on productsI will definitely buy from etrailer again and again!
Dennis C.
4/24/2017
great product selection and service I will shop here again
Ronald B.
4/24/2017
I needed some trailer parts for a quick turn-around project, and called etrailer. The sales person was awesome. I ordered on Friday and received parts on Monday. Perfect!
Gerry H
4/24/2017
Product availability - Excellent
Pricing - Competitive
Delivery - On time, Intact
Follow -up - Better than most.
Summary - Great Experience
DC Craig
4/24/2017
GREAT PRODUCT ,GREAT PRICE!!!!!
MARK
4/24/2017
Etrailer.com makes installation incredibly easy. Not only do they provide written instructions with the product, they have a video showing how to install it on the specific vehicle you need it for. Their customer service js excellent and it is easy to get a hold of a real person if you need. This is the second time I have used etrailer.com and I highly recommend them to anyone needed a hitch or wiring harness.
Travis P
4/24/2017
Great products and they were packaged really well for shipping. Tracking feature allowed me to see exactly where the package was on a map. Great service and will most definitely do business with again.
Ray M.
4/24/2017
Loved the fast shipping! Thx!
MJ
4/24/2017
Great experience! Easy to search the site for my part. Check out was simple and shipping was great. Received my hub seals in 3 days. They fit perfectly and seem to be keeping the grease in.
WayneC
4/24/2017
The product arrived on time, and exactly as described. I had one question I posed to customer service, after hours, and was given a response before business opened the following day.
This was my first etrailer.com purchase and it was very pleasant...Will certainly recommend.
Fyi, I purchased the single speed bulldog landing gear electric conversion kit.
Craig e.
4/24/2017
Great quality trailer hitch cover! Ordered and received in timely fashion. Will definitely recommend etrailer.com and will order from them again! Extremely pleased!!!
Ted G.
4/24/2017
Parts where good quality
Mark w
4/24/2017
Etrailer did a great job and my sales rep Adam made sure everything was taken care of and shipped quick. I received my product in 3 days.. These guys are great to work with!
Michael N
4/24/2017
Received what was ordered as describe
Vanessa
4/24/2017
perfect match rim, right size tire, shipped and arrived on time. what more could you ask for? These folks get it right.
Clay O
4/24/2017
I ordered this trailer brake controller from etrailer. I was very impressed at the personal service phone call I received that they were processing my order. Then I later got an email that the item shipped. Excellent customer service. The item shipped quickly and was exactly what I wanted. I highly recommend etrailer.com.
Steve R.
4/23/2017
I needed a new ratchet for my tow dolly. Great product great service and even showed up on time. Thanks for the great service guys.
Vivian G
4/23/2017
fast service and shipping. just what i was looking for.
Mike F.
4/23/2017
Great service, great selection, great price, and prompt shipping. Bulletproof.
ken
4/23/2017
Our order was shipped and delivered very quickly and we appreciated the shipping info and follow up from the company. Reliable, product in stock, a good price, and great customer service.
Pat E
4/23/2017
Good service, quick delivery
Adam
4/23/2017
Great fit everything lined up. etrailer is great and knowledgable.
Mark R
4/23/2017
It was the part that I order, just as the picture.
Excellent service from etrailer.
Arrive as scheduled.
Jose m.
4/23/2017
Got what I ordered fast. Etrailer seems a good place to buy. Had a prob on earlier order and they fixed the prob fast. I appreciate them and will use them again. When I called I talked to real person that used English. I will stand behind them at this point. Good job in this day and age.
Web
4/23/2017
R,CD in good time. Project is progressing, item is to be installed later in project. Never had a problem w/etrailer mdse, don't expect one this time!
Ken R
4/23/2017
Product is as advertised and shipping was fast. Very happy.
Bill r
4/23/2017
Excellent product and customer service! The YouTube video helped make installation a snap! After paying to have trailer lights wired (and having a lousy job done by [local installer] I replaced the wiring with this kit and I'm back in business. many thanks!
Stefan M
4/23/2017
Good product, great price
Tim L.
4/23/2017
Once again etrailer comes through with flying colors. 5 Star service, ordering was easy, prices are competitive, shipping was on time and I got hitch without issue (UPS did mess up the box with holes and dirt) But hitch was fine and accessories were securely taped to hitch.
This is my 5th hitch purchased from etrailer. I used a local supplier before but they seemed to mess up installation. etrailer provided step by step instructions and a video. A few hand tools and a helper makes it go faster.
HIGHLY RECOMMEND etrailer if you need a hitch and or trailer supplies.
Rob R
4/23/2017
Excellent product, worked exactly as advertised, and fast shipping.
David W
4/23/2017
I got it quickly and it was just what I ordered. I would recommend this place to everyone I know .
James C.
4/23/2017
The lady kept me informed at where my part was. She was GREAT.
Excellant
4/23/2017
Received my package on a timely basis thanks for being so prompted
michael H
4/23/2017
These drums last, made well, great prices, fast shipping etrailer keep up the Great service, Thanks
Jeff B
4/23/2017
Excellent product we would order again from etrailer.com!
Troy Gordon Trucking
4/23/2017
Product was as advertised and arrived quickly; 2nd order from etrailer and plan to order again.
Marc G
4/23/2017
Easy to order and fast delivery.
Joe
4/23/2017
All good!
Ed Phillips
4/23/2017
Product was just as described. Price was fair and shipping was fast and delivered on time as well. Would not hesitate to purchase from again. Thanks George.....
Gary M.
4/23/2017
Everything was just as described. Fit perfectly.
scott b.
4/23/2017
I needed this part to tow my boat trailer and found it easily on your site. Only took a few days to receive it and could not have been any easier. No complaints and a great site with plentiful information as well.
Bob J
4/23/2017
Can't say enough good things about etrailer! Always spot on! Great service from start to finish! No disapointments!
Jeff S.
4/23/2017
Fast delivery, product was a perfect fit. etrailer is a great service that I recommend.
Dave G
4/23/2017
Good product and exceptional service..
Roger
4/23/2017
I have ordered a set of bike carrier cradles and 8 inch tires and wheels and small trailer fenders. I was very impressed by the good service and good quality of product. I would gladly order more as I need it.
Duane E
4/23/2017
After researching your information on my product that I wanted and watching your video, I was confident in placing my order and it was exactly what I wanted. Great product and I will be ordering from you again.
william s
4/23/2017
Tammy was very helpful and easy to talk to. Product was perfect and came in a timely manner.
Dennis R
4/23/2017
couldn't find this at my local trailer supply house. recieved it on time and have all ready installed it. thanks etrailer
gabby
4/22/2017
Was just what I was needing supper fast shipping got it the next day I ordered it
Wayne E
4/22/2017
Very easy to order and I was amazed that I got the product before the money was even taken out of my account. I am just amazed at how easy this hitch was to put on and it was so simple that a 5 year old could do it. I highly recommend this company and their products.
Bert S
4/22/2017
Fast service, arrived in a couple of days. Also, the phone call that you received my order was really great. Good products at a good price. Will buy again. Thanks,
terry zabel
4/22/2017
Again, excellent!
Len
4/22/2017
All websites should be this good. Thank you etrailer!
Len
4/22/2017
FAST SHIPPING, I HAVENT OPEND THE BOX YET TO INSPECT IT.
FRANK J
4/22/2017
Great product, good price, and exceptional service!
Russ
4/22/2017
Customer service was great. The order was taken, shipped right away and received in just a few days. Could not have been better. Definitely recommend to everyone.
Robert M
4/22/2017
Great product and price.
CP
4/22/2017
I am very have with the shower head , and also the very excellent customer service they provide I will continue to use etrailer for future orders .
Brent f.
4/22/2017
If ever there was a doubt in your mind about ordering from etrailer, erase that doubt because this is the best company around to take care of all your trailer needs. It is also helpful that they have best sales representatives to make sure your needs are met with the right parts. After this last transaction, my go to saleslady is Pat C. She took my order on Wednesday late afternoon, followed up with an email an hour later stating that my order was going to ship that evening. Well, Friday by noon, it was delivered. This part, along with the other parts in my order, were installed in just a matter of minutes and now my trailer can be pulled legally on any road. Thank you etrailer & Pat C. You've both made me a customer for life.
Jimmy C
4/22/2017
Just what I needed
Michael
4/22/2017
Great price, fast shipping
Mike S
4/22/2017
Great price, fast shipping.
Mike S
4/22/2017
Everything was precise and exact and my business will solely depend on etrailer and their superb customer service and quality.
Dusty T.
4/22/2017
On point, order delivery and quality. All future purchases will definitely be through etrailer.
Dusty T.
4/22/2017
Just as described, works just like I wanted it to, I do it again in a heartbeat. etrailer.com is the only way to go when your in need of anything "trailer". Good price and very quick ship A+++++.
Ken W.
4/22/2017
The product was exactly what I ordered and it fit perfectly
Randy S
4/22/2017
Good value, quickly received!
Steve
4/22/2017
Fit like a charm. Allowed us to access our spare tire, we would not have been able without a key!!
JohnBaptist
4/22/2017
product received in great shape and on time. will order again if needed.
gerald
4/22/2017
I am very pleased with my 3023-P harness. But it is just a harness, so not much not to like. The ordering process through the delivery was extremely smooth. The staff at etrailer were extremely helpful, and knowledgeable. I had been given erroneous advice , as to the harness needed by an etrailer competitor. As soon as I called etrailer, I knew I had made the right decision.
Bob P
4/22/2017
SUCCESS!!
Fast delivery. Installed in less than 15 minutes.
Henry P
4/22/2017
Awesome as always
Melvin
4/22/2017
I knew what I was getting when I ordered it, however I chose 'ETRAILER' because of their price and because of their free shipping, which was extremely fast. In less than one week I purchased the product and had it on my truck: the product was SUPER simple to put together and install. I'll definitely order from here again. Thank you.
Kevin S.
4/22/2017
Tires arrived on time in excellent condition. Small problem with package but you handled promptly.
Mike v
4/22/2017
Excellent product - great price - and "WOW" what fast shipment. I wish every business operated with the customer in mind so well.
Doug S.
4/22/2017
I had ordered two tires and rims. Unfortunalty one rim had a problem and ETRAILER quickly replaced it. I gave it 5 stars because of the quick response and now I have two great wheels and tires for my camper.
Bob P
4/22/2017
One year review? Wow! My memory is shakey from one week ago. I do recall however that the products I ordered came and performed as expected and I would recommend etrailer products to anyone.
Al P.
4/22/2017
thank you great service!
mary
4/22/2017
Great product. My wife loves it.
I appreciate the fast service. I would recommend your company to anyone. It's nice to deal with a company that actually cares about their customers.
Joe b
4/22/2017
All good thank you
Wayne wrst
4/22/2017
Good price and quality.Packed good so no damaged when delivered.What I expected it to be.Fast delivery.Thanks
Tim Creasman
4/22/2017
Products worked as advertised, excellent customer service and fast delivery.
John
4/22/2017
Great service.Fast delivery.Product was what I hope it would be.Over good experience.
Tim Creasman
4/22/2017
Glad I went with etrailer. Site was easy to navigate with helpful videos. Shipping from Missouri to Cape Cod was blazing fast...and free! Highly recommend!
Jim H
4/22/2017
Awesome transaction. Delivered on time. Would definitely buy again from George
George
4/22/2017
This rack is made with high quality materials. Looks easy to assemble. You will be impressed on how fast the shipping is and customer service is the best.
Gene M
4/22/2017
The company offers a wide array of parts that no local dealer best. Shipping is quick and customer service is just great.
Jimcfromfl
4/22/2017
Extremely quick delivery and tires and rims are exact. Did not expect free delivery. Great service
Robert W
4/22/2017
Good product, meets our needs. Fast delivery.
Jim C
4/22/2017
Loved this product. Great customer service as well
David
4/22/2017
arrived before delivery date very happy de finitely will be doing more business thanks
james
4/22/2017
Tire and rim were just as expected. Shipped and received promptly. Always a pleasure dealing with etrailer. Thank you!
Al N.
4/22/2017
This company got me my product in a few days without having to pay for extra shipping .Im still waiting three weeks on item from Helipal in China guess it shows you should shop America .Will use etrailer again .
Ronald hull
4/22/2017
Great shopping with etrailer. Quick & easy. Got my part in 3 days.
Jeff p
4/22/2017
Exactly what i ordered and expected.
Ray
4/22/2017
Product is exactly as described shipping was extremely fast kept me informed I am very happy and will definitely order from etrailer again
Daniel J
4/22/2017
They are working perfectly. Super price and service from etrailer. Thank you.
Dave D
4/22/2017
Good products so far, great customer service, and ultra quick delivery also.... !
Blake
4/22/2017
Shipped and received quickly. Products appear to be just as ordered. Thanks again for an easy transaction.
Paul C.
4/22/2017
I am extremely satisfied with Leeza and the help she offered to me. She answered all of my questions and concerns about my purchase. Thank you again, Leeza for all of your help. Blessings to everyone
Jane Bersch
4/22/2017
I'm pleased with my experience with ETrailer. I ordered this trailer brake actuator as well as 2 wheel cylinders on a Monday evening and received it on Thursday evening. They emailed me throughout the whole process to let me know the status of my order. The price is very exceptional and the quality of the parts are very good as well. I would recommend to a friend any day!
Justin D
4/22/2017
Everything was just as I ordered .Very good company to work with.
marv lonnevik
4/22/2017
There parts arrived on time and fit my boat trailer perfectly.
Stewart
4/22/2017
Great product and great price fast shipping, cking on price for tires and rims now
Tim H
4/22/2017
Great product????... etrailer is awesome I love dealing with them
Kris w.
4/22/2017
Exelent service and product.
Orlin Bowitz
4/22/2017
The product was on the money. It came a day early. You guys and Customer Service were excellent. It was my first order and we were extremely pleased. My father owned a restaurant and would tell everyone if you have complaints on the food or service let the owner/cook know if you liked everything tell everybody. We will. Keep it up my brother!
Jim P
4/21/2017
this tail light was of very good quality. Very simple to install and very bright
light. People at etrailer are so easy to work with. Good service.
I told my friends about etrailer and the great service.
pat b
4/21/2017
prompt delivery ..painless transaction
Scott B
4/21/2017
Great product, fast shipping!
Jeff F
4/21/2017
Got it fast
Tom
4/21/2017
Everything was as expected have not used products yet .but was what I was looking for, and very good price thanks for everything ps.very happy with service
Grant r.
4/21/2017
My order, class II trailer hitch and wire harness, was on time and delivered with no missing parts. George sent me an email letting me know that the order shipped and then followed up to insure it was correct once received, I highly recommend George and his Company. They are honest and dependable people, which is a hard quality to find these days. Quality of the hitch was outstanding and the wiring harness went in without a hitch, sorta speak.
Thanks Etrailer, I will tell everyone I know about you.
Alan S.
4/21/2017
Fast delivery, i would order from etrailer in the future, and recommend them to family and friends.
Tim
4/21/2017
Michelle s is the greatest employee that ETRAILER has she is great and very helpful and patient when u ask the same thing over and over ????
Alex
4/21/2017
Fast Delivery
Skip
4/21/2017
Thank you for your fast service,product is high quality,easy to install,keep up the good work.
Steve a
4/21/2017
Top Of The Line!!
Great Product, Great Price, Great Service.
I'll Be Back when the need arises.
Terry
4/21/2017
Product is exactly as described, with super fast shipping
Kenneth C
4/21/2017
I was having trouble finding the correct size vent cover for my trailer & after calling the manufacturer of my I did additional online research & came across etrailer site. I was happy to find that they had exactly what I was looking for & was shipped to me within a 2-3 days.
Gabe
4/21/2017
Great quality and excellent customer service. Shipping to Canada was also very quick.
Alex Z
4/21/2017
I've purchased different RV parts from etrailer, over the years. They do a great job assessing your needs, and making recommendations.
My Blue Ox Towbar was in need of maintenance. I called, talked to Shaii, who was very knowledgeable about my needs and in minutes the tow bar washer rebuild kit was on it's way to me. Great people to work with. I Highly recommend giving them a call. Their professionalism is a testiment to their business
Gordon M
4/21/2017
Wondèrfully fast service,Cathy took great care to make sure it was delivered in 2 days. I will buy from etrailer again!!
JonR
4/21/2017
Ordered a bunch of stuff for hooking up a towed. Everything arrived as ordered and quick shipping. Everything fit the application without much trouble. Communication from etrailer was excellent. I would purchase from etrailer again.
Steve G
4/21/2017
Very Fast delivery, exactly like the picture on the web site.
Jason
4/21/2017
etrailer provides great products and service.
Dan Barker
4/21/2017
Barring little disasters like blowing out a hub, these covers stay put and are identical to the originals that came with the wheels. Prompt delivery and follow-up from etrailer.com makes even unexpected purchases like these painless.
Mike J.
4/21/2017
Product was heavier than the original, which is good . Quick delivery ,would buy here again .
Bobj
4/21/2017
Good product. Competitive prices.
Martin
4/21/2017
Good product. Competitive prices.
Martin
4/21/2017
Thank you. Very fast delivery.
Good products.
Martin
4/21/2017
great fit, great service
doverdave
4/21/2017
I had small needs but they were treated as if I was ordering something big. I had lost an anti-sway cradle and a strap on a Thule bike rack and for a very small price and shipping fee they were sent right out to me. etrailer also was very careful about follow-up to ensure delivery and my satisfaction. They're a great site and I strongly recommend them.
Jerry M
4/21/2017
I was very pleased with the cooler and you could tell it was packaged with great care. I will certainly buy from etrailer corp again.
Brian P.
4/21/2017
This is my first order from ETRAILER I was very happy with my salesperson, KatieD. She made sure I was getting the right parts. I bought a Blueox base plate ,safety cables, and wireless tow lights. Katie followed on the order and confirmed the delivery. The lights are on back order , KatieD said she will let me know of the ship date.
Dave W
4/21/2017
I have bought many trailer parts from etrailer over the years. They have the best parts and service. They were out of stock of the landing gear I ordered, Bryan called on a Saturday, what a great guy, and took care of the problem and replaced it with a similar jack. I had the item in 3 days. Free Shipping also. Thank you Bryan
Richard Bender
4/21/2017
Not even worth considering replacing the tires when I can get wheels and tires for this price.
Peter C
4/21/2017
Perfect fit. Price was right. With postage was cheaper than buying from the nearby rip off RV supplier. etrailer is the answer for RV supplies.
Terry
4/21/2017
Service was great as usual.
Tom B
4/21/2017
Everything showed up on time as ordered!
Dennis M
4/21/2017
Fast service, exactly what I ordered
Mark
4/21/2017
Fit great - had in stock - don't look any where else but etrailer for parts - don't need to run or call store to store for parts
Brock
4/21/2017
Excellent customer service, good prices and fast delivery. Highly recommend etrailer.
Mitch. K.
4/21/2017
My entire purchase was excellent, the internet site, price, and shipping.
Aaron
4/21/2017
Product is as described, rock solid, fast delivery
Roy Coates
4/20/2017
Parts are easy to find on the website. Ordering is efficient and quick. Delivery was fast. I will shop here for all my trailer needs.
perkinbob
4/20/2017
As always You folks came through with flying colors. The part is just what I wanted and the shipping was fast.
Ken Damon
4/20/2017
Great product Great service
Clarence W.
4/20/2017
I want to thank my etrailer customer service contact, Ashley E for helping me finish my wiring project.
When I began preparing to install wiring harness when I realized I had ordered the incorrect part number.
I called etrailer Customer service and Ashley promptly reviewed my order and identified the appropriate harness for my vehicle. She generated an order for the correct product and arranged for the return of my incorrect product.
I was surprised and delighted to find that the new product arrived 3 days later.
The correct harness is a custom product that is connected with coupling connector that plugs in between the tail light wires and the light. All I had to do is route the power wire to the battery. It works perfectly!
Thanks Ashley and etrailer for a great experience.
Jamie S
Jamie S
4/20/2017
We have ordered several of these and our customers love them. High quality and fair price with prompt delivery
Bryan Broderick
4/20/2017
Just as discribed and delivered proptly. Everyone I spoke to at etrailer is very friendly and super helpful.
Bryan Broderick
4/20/2017
This is the third hitch I've ordered from etrailer. The prices are very reasonable and the videos let you choose which hitch you would feel comfortable installing. The descriptions are right on. Shipping is fast and the price is right. I will use this for a light utility trailer and bike rack. Customer service is topnotch.
Pete H
4/20/2017
This is one of the best websites I have ever visited. Are usually don't go for the sponsored websites on Google but I check this one out. First off the price of their items is 50% less work more than any other website I found. Secondly I've never seen a more detailed website especially in terms of instructional videos and step-by-step instructions. They literally have an instructional video for every model car, every year, and for every part that they sell that I could find. I might be off but they had it for all of the stuff I was looking for.
To cap it all off, I decided to call in and speak to someone just to clarify I was buying the right thing. To my amazing surprise I got someone in the United States who spoke English and knew every detail about every item that was being sold to me. They even suggested I get the cheaper model of something because it actually was a better piece of equipment.
When I finally received the equipment earlier than I said I would get it, I watched the instructional videos for both items that I received and it made this the easiest installation process of anything I have ever watched/done in my life.
In conclusion, I cannot recommend this website enough if you're looking for anything that they are selling get it through Etrailer.com!
...and no, they did not pay me to say any of this. As a matter fact I rarely leave reviews but my experience with them was so good I just had to spread the word.
Joe
4/20/2017
Really sweet. Clicked into place with no issues whatsoever, and functions perfectly. Great dealing with etrailer too...honest appraisal of which item was best for me.
Conrad
4/20/2017
excellent service and extremely fast delivery 100% recommended
Hector lorenzo
4/20/2017
Seems sturdy and relatively easy to install. Excellent customer service when recommending product for my vehicle. Saved me lots of guesswork
Suz
4/20/2017
Great tires ! Prompt and professional shipping!
Randy
4/20/2017
Perfect and fast delivery
Russell
4/20/2017
Did what they said they would do, when they said they would do it, can't ask for more than that.
Blake
4/20/2017
just what I ordered. plus fast shipping. i'll do business again. thank you.
bill r.
4/20/2017
etrailer had exactly what I needed and shipping was fast etrailer is your one stop shop for all your trailer needs
Jeff A.
4/20/2017
I purchased two keys from Etrailer and their customer service was great. First off, there price was lower than any competitor in my area and upon their staff noticing a minor shipping discrepancy, they had an extremely nice staff member call me and work through the problem. No, i was not paid to write this. They were just legit super easy to deal with
Brent C
4/20/2017
Product arrived as expected and I have no reason to believe these items won't give me years of trouble free service. Thanks etrailer, you are always so easy to work with.
David
4/20/2017
Product received quickly, good quality and excellent price. Always great dealing with etrailer.com, they have the best customer service out there in parts-land.
Tom K
4/20/2017
Order was placed and received no hassle, fits perfect
George J
4/20/2017
GREAT LOOKING STEPS - DELIVERY WAS QUICK AND INSTALL WAS A BREEZE - EVERYTHING I HAVE EVER ORDERED FROM ETRAILER HAS BEEN TOP QUALITY
KENNETH W
4/20/2017
I have done business with etrailer before and always have had excellent service. This particular time I had an issue with ordering and Troy was very helpful in resolving the problem and my Weight distribution hitch arrived two days later. I also had some questions which the experts at etrailer answered quickly.
I have installed the hitch but have not traveled with a loaded trailer but do not expect any issues.
ARMJR
4/20/2017
Great service and the right part.
Excellent
4/20/2017
Product works exactly as promised. Instructions were clear and easy to follow. Thank you.
Ramiro
4/20/2017
Great product and fast delivery i would order again
Richard h
4/20/2017
Great service!
Thank you, Stan
Stan W.
4/20/2017
Received this and some marker lights in the same shipment, everything fit perfectly. The order was shipped quickly. Very happy with etrailer's response.
Wayne E
4/20/2017
Great service! I called in for advice on the correct products and was sent just what I needed at a great price. The install was done yesterday without issue. Definitely recommend these guys!
Jane S
4/20/2017
As expected and fast delivery thank you
Excellent
4/20/2017
The service was excellent, shipped very quickly and arrived well packaged. Product was exactly as expected. Very good company to deal with.
James Pinkerton
4/20/2017
Showed up quickly and undamaged. Will purchase from them again.
Matt W
4/20/2017
Fantastic customer service! Kevin D you were so very helpful. We love the grill! We also ordered a propane hose to connect the grill to our propane bottles up front. Great service, great prices and fast shipping! Would recommend etrailer to anyone.
5 star
4/20/2017
etrailer has become my go to place when it comes to getting things for our RV
The staff is knowledgeable AND friendly
Their products are of quality, competitively priced and if for some reason there is a shipping delay they are on the phone with an explanation Pretty much unheard of
I highly recommend giving them a shot
You won't be disappointed
Bob K
4/20/2017
Have brought a couple items from etrailer and very pleased with there product and delivery,price.Will continue buying from them when i need a trailer item,Thank You ,Ronnie.
Ronnie Linville
4/20/2017
Great product very heavy duty. Price was good and you can't beat free shipping.
Jon Marland
4/20/2017
Perfect match, fast shipping.
Alex
4/20/2017
Perfect match, fast shipping. Thank you
Alex
4/20/2017
Second order from etrailer. Very pleased with price, quick delivery and service.
Neil J.
4/20/2017
This knob made our Thule bike rack usable again. It is the perfect replacement part. We couldn't believe we actually found the right part at a wonderful price and it was shipped immediately. etrailer is wonderful to do business with. Their web site was easy to navigate and the parts were clearly shown. Thanks etrailer!!!
Sue R
4/20/2017
Always GREAT service and best price
Ron M
4/20/2017
Etrailer once again did not disappoint. Service was fast, fairly priced, totally complete. Video that was emailed to me was extremely helpful in tackling a daunting task that I was totally unfamiliar with and saved me hours of trying to figure out what had to be dismantled to accomplish the job. Again thank you etrailer and Sal who was extremely helpful.
Larry W.
4/20/2017
Etrailer again gave me excellent service, fair price, and extremely helpful videos on installation. Again, thank you etrailer and Sal. Very professional organization.
Larry W.
4/20/2017
Etrailer service was excellent. Kits arrived on time and complete. Videos that were sent with email were extremely helpful and for quick install on a task I had not done before. Received excellent service from Sal. Thanks again etrailer for having a well run organization.
Larry W.
4/20/2017
First off the people at etrailer.com are super freaking knowledgeable and extremely courteous. as far as the Pollak 7-and 4-ploe trailer connector socket w/ mounting bracket it was simply amazing. it bolted right up and plugged right in. the product is still in tip top shape and seems to be very durable. I am extremely pleased with my product as well as the integrity of the folks at etrailer.com. in fact I recommend this site to anyone and everyone looking for accessories for your vehicle. thank you so much etrailer.com and I look forward to doing business with you in the future. God bless!!!!!
Sam Michel
4/20/2017
These guys rock with great customer service & prices on super products !!
Fred S
4/20/2017
Good product at a fair price
MB
4/20/2017
I ordered four Dexstar wheels with baby moons for our older trailer and couldn't be more pleased with the fit and quality. They arrived at my home with all the boxes in great shape and on time. I would recommend etrailer to anyone looking to purchase wheels for their trailer.
Ray J
4/20/2017
Have purchased from etrailer multiple times in the past. Have always been satisfied with product and service.
Richard W
4/19/2017
Product is as pictured,great quality fast shipping very helpful staff.
Russ G
4/19/2017
Yes they solved my problem
made trailer ride better as two xer broken
and the others were worn out.
price and services were great
Thanks
shocks for 5 th wheel rv
4/19/2017
Ordered extended mirrors for my pickup to pull our travel trailer with. The sales lady I spoke with was very knowledgeable and courteous. 1st travel trailer for us, received the product two days later and they fit perfectly. I'll be calling etrailer again for sure.
Thanks Ned
Ned J
4/19/2017
Overall I am impress with the price and how fast they shipped it....I would order through them again
Sandi Pyne
4/19/2017
nice product fast shipping
david bennett
4/19/2017
Worked as advertised great service as always
Rodney
4/19/2017
Very pleased. I made a mistake on the order. Called and right away it was fixed. Got it sooner than expected. Thanks.
Mary Lemoine
4/19/2017
Product arrived within 48 hours. Installation video was very helpful. etrailer's customer service and follow up is unsurpassed.
Jim M
4/19/2017
Excellent Product, Excellent customer service
Ruric Brandt
4/19/2017
The best add on plug available. Very well designed and easy to install. etrailer.com shipped with super speed and has the best price in the market.
Ricky L
4/19/2017
Best hitch on the market! Very well designed and easy to install. etrailer.com shipped with super speed and has the best price in the market.
Ricky L
4/19/2017
I purchased a gooseneck adapter to install on a trailer I bought. I hadn't looked at the trailer and thought I needed a round tube so that's what I ordered. When I went to get the trailer I found out I needed the one with a square tube. All it took to get the correct one was to make a call and explain that I needed to send the wrong one back and get the correct one.
The next day I received the correct one and went to get my trailer. The customer service people were great to deal with. Adapter fit was great!
Vern B.
4/19/2017
I needed to replace a broken trailer axle. etrailer.com had everything I needed in Stock to replace it. Axle ,Springs, and hardware. Everything was shipped promptly and in good condition and ready to install. I couldn't ask for better service.
Mike
4/19/2017
Fast shipping. Great product. Very happy customer. Will order again from them.
Zach b
4/19/2017
Everything seems to be just what I ordered. Great service. Thank you
joey parris
4/19/2017
Very pleased with transaction. It arrived quickly and product is above my expectations. Thank you for great service. We will do business again.
GARY W.
4/19/2017
on time delivery , product was packed carefully, installed on trailer in about 15 minutes. cant ask for anything more . great product, and great dealer
carl amorosi
4/19/2017
good service
Dave A
4/19/2017
Order arrived before date promised and was exactly as stated etrailer is on my list of companies to deal with great service
Phil B
4/19/2017
Product is exactly what they say it is but etrailer service is well beyond great they keep in touch with a phone call should your item be back ordered definitely a company to deal with
Phil B
4/19/2017
Excellent transaction! Shipping was faster then expected since etrailer upped my shipping in there own....
Rob M
4/19/2017
I ordered new led tail lights for my NEWMAR Dutchstar RV from Etrailer Corp. They shipped them out very fast. Good quality . Upon arrival after opening up one of the boxes there was a couple broken lenses. I emailed back about them. They sent two more lights out ASAP to me. Very nice people to deal with. Because of the RV taking 8 tail lights, I received a call from them making sure that I didn't make a mistake ordering to many. That was very nice of them making sure I was happy . Jerry Wiles
Jerry wiles
4/19/2017
Checked out our RV after the snow melted..all 3 vent covers were cracked or broken. Called etrailer , placed order...received in record time. Thank you...
Pat L.
4/19/2017
I received my Curt luggage carrier today. Delivery was fast and I am once again satisfied with the construction and workmanship of the product. I have made several purchases from etrailer and have always be completely please with their service and products.
Wayne T
Wayne T
4/19/2017
A perfect replacement part as promised, delivered on time.
Demak
4/19/2017
Came quickly, works well and VERY convenient
Doug W
4/19/2017
Very pleased with the wheels. Product description and videos are so handy to have available so that the right wheel is ordered. I have trouble sourcing trailer accessories locally that I have given up and only order from etrailer. Fair prices, fast shipping and such an informative website. In fact, in my experience, etrailer is one of the best websites for online shopping period. Buy with confidence.
Rey
4/19/2017
I got my trailer hitch and everything lined up just as if were factory equipment. It was heavy duty metal and the nuts and bolts were coated. I love it and it is well worth the money. Best money I ever spent.
Bob B
4/19/2017
very good products and excellent customer support.
Charles S.
4/19/2017
I recently purchased a fifth wheel hitch for my new truck but wasn't sure I ordered the correct one after hitting the "enter" key! I called etrailer the following morning and found out I had, in fact, ordered the wrong hitch. The young man I spoke with was incredibly helpful - he canceled my initial order, explained what I really needed and why and then placed the order. I went on line the next day and found that the order had somehow been cancelled. I then spoke with LEAH G. She is the bomb. She corrected everything and did her best to expedite shipping including personally making certain that MY shipment was on the last truck of the day. What more can I say. Etrailer.com and Leah G are unbelievably awesome from beginning to end! Thank you for a great experience Conrad
Conrad Clark
4/19/2017
Great lights . Great customer service . Lights shipped quick and exactly what I expected . Thanks
Matt L
4/19/2017
Couldn't beat the price and service! Still working great.
Glen F
4/19/2017
Parts look great! Fast shipping! Thx
Mike L
4/19/2017
Great deal, great product
Rik
4/19/2017
Great service
Dan O
4/19/2017
I got the hitch in just three days from order. It arrived as expected. It was very easy to install I just watched the video. All I can say is awesome, from a few phone calls to the sales desk to the final install etrailer is AWESOME.
Curt
4/19/2017
It's a hook.
Great communication for customer support and fast shipping.
Kaleo
4/19/2017
Good quality product, as advertised, arrived on time, what more could you ask for.
Mike D
4/19/2017
Seems to be well made and installation was a snap. It works like it should. The best part was the service from etrailer.com people who kept me completely informed on the status of my order and it arrived in just a few days after placing it. Couldn't be more pleased.
Terry C
4/19/2017
What can I say.
I got what I needed , when I needed it and at a good price.
Bob K.
4/19/2017
Quick, simple and affordable. Like it should be!
Jim K.
4/19/2017
Fats shipping and great service once again from etrailer.com.
Art G
4/19/2017
Good lead time on shipping
john t
4/19/2017
I don't often write reviews, but etrailer's service is so good, I have to! Great product and service.
BD
Bruce D
4/18/2017
I'm not reviewing the product, but etrailer's service.
There was a delay in availability of the item and etrailer not only notified me but gave me an opportunity to choose a similar item, or cancel the order. When I decided to wait for the item I ordered, they kept me informed of the status until it arrived. I've never had that experience before --- OUTSTANDING!!
Ron S
4/18/2017
I have ordered 2 times from you guys in last couple of months. You are hands down the best trailer folks in the biz! Your videos are spot on and your customer service is unbelievable! I tell all my friends about you guys. It's so refreshing, but hard to find, a company like yours today. Keep up the great work!
Pat E
4/18/2017
I was replacing my brake controller with the same one. The previous one was used for two different popup campers and was giving me trouble. The one I bought from etrailer worked as good as the old one . I am very pleased with my purchase. I would also like to tell you I had purchased an entire brake replacement from etrailer and was very satisfied with parts and the videos you provided to install the parts . I have recommended your site to friends when they need trailer parts!
Gary
4/18/2017
I called and spoke with Yvvone about a hitch a its wiring. This lady knows her stuff. I had several questions, especially about the wiring and she was very quick in answering each one of them. She took my order and it arrived 3 days later.
The customer service in this company is absolutely fantastic.
They have quality products and they are priced right. It is a pleasure doing business with folks such as Yvvone and etrailer.com
Steve Kady
4/18/2017
exactly as advertised. fast delivery.
Sean B
4/18/2017
I purchased a used Sears car top cargo carrier. Owner had lost the key. Checked with etrailer, gave the lock information, and a new key was on the way. Great transaction as always. Thanks !
Dennis
4/18/2017
GREAT. AAAAA++++
JWW
4/18/2017
The right part delivered fast.
Jim D
4/18/2017
Order was shipped very fast and arrived sooner than I thought it would. Staff was great to work with and very helpful. This is my second order with etrailer and will happily order from them again.
David B.
4/18/2017
Excellent speedy shipping, great price and easy to order. Very happy with the services provided.
Jim MacNulty
4/18/2017
Rebuilt a trailer. Everything I received from etrailer was quality. Trailer came out great.
Thanks Etrailer.
Chuck B
4/18/2017
Very easy to order and arrived before expected. Very satisfied
Chris W
4/18/2017
I needed a replacement for a broken light in my motohome . Call an was assisted real fast with the new light that I needed. The person was very knowledgable and helpful. Shipping was just as they said it would been. Installed it in about thirty minutes. The trim ring was replaced also and everything had good instructions on how to do it.
Will be doing more business with etrailer's as things are needed.
John M
4/17/2017
I can't review the product as it. Was shipped to another state. I will see it next week. But this is the third time I have ordered from etrailer,very satisfied with their service. On a previous order they called me to let me know there was a back order,I actually talked to a person,and they initiated the call. I changed my order,it was shipped in a timely manner. Will order again.
Murray
4/17/2017
Pretty simple item. Order was filled and shipped promptly, good price and fair shipping cost. Tracking and delivery were right on. Part was exact replacement I was looking for. I will definitely be buying from etrailer in the future.
Roy S
4/17/2017
Exactly what I needed and fast shipment.
Lowell
4/17/2017
It took 9 days to receive, but coming from literally the other side of.the the country it is expected, the product is really good, looks good and sturdy. I did have to call to check if it had been shipped, the rep was courteous and explained the process and released the order immediately.
Marty C
4/17/2017
Excellent wiring harness and the video instructions were outstanding.
Rich A.
4/17/2017
Arrived ahead of time in great condition. Was exactly what I was looking for. Keep up the good work! Greg H.
Greg H.
4/17/2017
First time purchaser. Very prompt service by following up via email, and quick shipping. Product came packaged very well and in excellent condition. I will be cataloging this website for future purchases. Have already recommended this business to friends.
Bruce N.
4/17/2017
Great price and fast service. Fantastic.
Dan R.
4/17/2017
Exactly what I needed. Ordering was simple and product arrived when they said it would. I will visit again for future purchases
John D.
4/17/2017
I found the etrailer website easy to navigate. Once I identified the replacement product I needed, the order form loaded quickly. I purchased my item and received an immediate email confirmation. Shipping was prompt and the item I purchase was exactly what I needed. Thanks etrailer for making the purchase so easy.
Cathy H
4/17/2017
Excellent customer service and responsiveness, right on time. A fresh breath of air from typical internet ordering!!
Thank you George!!
Mark
4/17/2017
Parts were exactly as ordered; ordering process went fine; arrived on schedule; relatively seamless transaction
DJ
4/17/2017
Couldn't ask for better service. went to place where I bought trailer and they couldn't get me the part I needed because it is back ordered. It's now been 2 and a half weeks and still no phone call that part came in. etrailer only took about a week with standard shipping and very pleased cause I could replace light that quickly.
rick s.
4/17/2017
Bought these for my boat trailer. Perfect fit, even came with bushings already installed,and received them pretty fast. Thanks etrailer.
Allen E
4/17/2017
super easy to order, low shipping price, fast delivery.
kim c.
4/17/2017
Fit perfectly. Quick shipping.
Many thanks!
Darin H
4/17/2017
Great product. Always get good quality with etrailer.
Steve R.
4/17/2017
Great product. Always get good quality with etrailer.
Steve R.
4/17/2017
Product was fine service was fast, fast shipping ,I would recommend them to anyone ,I'm satisfied.
Mark F
4/17/2017
Looks great
Excellent
4/17/2017
The receiver hitch was exactly what I ordered from Jennifer and it's exactly what I needed
Stephen Cook
4/17/2017
The faucet fit perfect, went in better than the one I took out! This is the exact replacement I needed for my Fun Finder!
Everything arrived in great shape & very quickly.
Thanks
Kris J
4/17/2017
Coupler was perfect replacement for factory original.. Service from Etrailer was fantastic.. Arrived as on time and as expected. You can trust these people to give you the best value
John S
4/17/2017
Got the part fast and it looks great !
thank you very much
Kevin Hinkley Auto Tech
4/17/2017
Really Happy I got onto these guys..........I'm bookmarkin m
Bruce G
4/17/2017
Great fit . Quick service .
Bill was very knowledgeable.
Planning on ordering more from them .
Excellent
4/17/2017
Great product. Great service.
Jerry Casey
4/17/2017
First off I have to give Natalie so much credit for all the help in finding the idler hub for my 35 year old boat trailer. Unbelievable all the digging she had to do. As for the hub it was the exact one I needed. I now know where to go for trailer parts.
Don
akihub-545-2-g-ez-2k
4/17/2017
Great product and service. No problems!
Johnny d
4/17/2017
product as described and delivered on time will purchase again!!!
mark s
4/17/2017
I always enjoy purchasing products from etrailer. They always make the experience very personal. My order confirmation is always received from an individual as opposed to a machine derived email. Additionally, they always follow up to make sure you received your package. Awesome customer service!
Ward T.
4/17/2017
easy to buy easy to install very happy
william hayes
4/17/2017
The vent covers fit perfect and the shipping was great , you guy's do an excellent job of getting the order to me and the instruction video is perfect. I will continue to order from you on up coming project's that I have in mind.
Jeff M.
4/17/2017
Great Customer Service, friendly and knowledgeable staff, promptly delivered quality products! Thank You, keep up the great job!
ANJr
4/17/2017
Great service when I called. Shipping was here a day sooner than expected. Thanks so much. Highly recommend.
Paul K
4/17/2017
My first order with etrailer. I liked the prices and the quick delivery.
My order arrived with my bearing kit and other grease seals but the inner bearing had a bad spot in the race and I wouldn't put it on my trailer. It jumped and thumped loudly, just turning it in my hand.
After calling etrailer they sent out a replacement promptly. Waiting now for it to arrive and I hope it is in good shape.
Great customer service and quick response.
Rick W
4/17/2017
Your service was outstanding. In about 5 hours after my order request, I received an email that the Sidewinder Fifth Wheel King Pin hitch had been shipped (Same Day-WOW!). The price could not be beat either. It is installed and I now have peace of mind that my RV will NOT hit the bed of my towing vehicle ever again.
This is my second experience with dealing with etrailer company and it is a super good experience. I continue to recommend etrailer to my friends.
Great job guys.
Bill Tucker
4/17/2017
This product was a great replacement part! excellent description!
Brian M.
4/17/2017
Light was perfect even prettier in person .love it. Arrived in a very short time, Halley was wonderful to work with
Wendy o
4/17/2017
Great price people :)
Gary H.
4/17/2017
I have used several parts from etrailer over the years, and have never had any problem. they handle only the best quality and I can get hard to find products sent quickly and easily right to my house. I could not recommend a company more highly than etrailer.
Paul Smith
4/17/2017
Product easy to find, fair price and fast shipping. Order arrived a day ahead of schedule, too.
J.P.
4/17/2017
Highly recommend this product I get all my trailer parts
Randy
4/17/2017
I got exactly what I ordered, in a very reasonable amount of time . Thank you
Ron L
4/17/2017
Quick delivery. Correct part. What I needed when I needed it. I've used etrailer before and they execute.
Steve F
4/17/2017
The part was an exact replacement, install couldn't have been easier.
As always customer service and follow up were the best in the industry.
Thanks Angela for all you do
michael r
4/17/2017
Product as advertised-insanely fast turnaround. Would use this vendor again!
Brad
4/17/2017
These seals were a perfect fit. Thank you for fast service and a good product!
Kerry I.
4/16/2017
The product was a basic Yakima product. However, eTrailer made this an easy transaction, and when a minor problem, which turned out to be mine in the creation, surfaced. . .they were terrific.
Scott
4/16/2017
Great product that was shipped quickly, I had to replace the vent lid on my enclosed trailer and it was very easy to do, took me less than 20 minutes doing it by myself. The replacement lid that I purchased from etrailer.com seems to be of a higher quality than the original lid that came one my trailer, watching the video made it simple to change out!
Jerry W
4/16/2017
I received the hitch VERY QUICK! As a regular do it myself kinda guy, I had it installed in 45 minutes using basic tools after removing it from the box and reading the instructions. 2 thumbs up for etrailer hitches!
Sam I am
4/16/2017
All of the etrailer.com products I have purchased were perfect. The shipping was right on time. I have told several of my friends and acquaintances about etrailer.com.
Scott P.
4/16/2017
Rebecca was very knowledgeable and extremely helpful correcting an order mishap that was totally my fault. Products were just what the project called for.
Dean B
4/16/2017
Brought as an exact replacement for the jack that came on the boat. Great jack. Easy to use and folds out of the way. The only reason I had to replace it was because I didn't realize it had an adjustment to maximize the travel of the jack. Had I known, I could've adjusted the travel to prevent the jack from topping out the jack each time I disconnected the trailer, therefore preventing the gear box from being damaged. etrailer was so easy to work with. Shipped in no time and followed up with an email to check on the delivery.
Aaron P.
4/16/2017
Fast shipping. Product as described. Will use etrailer again and recommend to friends!
Jeff K
4/16/2017
Excellent web site and very good service. Arrived in just a couple of days even with normal shipping. Would recommend to anyone and will shop here again.
Winn H
4/16/2017
This is the second hitch I have purchased from etrailer. The hitch is well made and fit perfectly. Your installation video for my exact vehicle was very easy to follow. Very satisfied.
William B.
4/16/2017
The remote I received was brand new and exactly what I needed. Shipping was fast and price and service was great!!!
Jason C
4/16/2017
Exactly what I wanted. Easy installation. Great service from etrailer! Would highly recommend this site!
Larry
4/16/2017
The order was just what I needed. The shipping was two days quicker than I expected. Great experience.
Rick C
4/16/2017
Great price! Half of what other outlets charge.
Steve M.
4/16/2017
Trailer hitch was shipped promptly and a tracking link was sent my email. Hitch was delivered a couple days earlier than estimated. Installation was easy with the very detailed video instruction. I'm very pleased with my purchase and have already placed another order with etrailer. Great company to order from.
Chris P.
4/16/2017
The customer service is very helpful to find what you are looking for. No other company knew what I was looking for or took the time to hear me out. I was looking for a step linkage for my broken retractable stairs on my MH. The product was exactly what was specified, and the product seamed to be more heavy duty than the original part after I installed it. It was delivered promptly to my address, I am satisfied with the results. I highly recommend this company.
Tony C
4/16/2017
I ordered a replacement lens for my rv. It was a great price, the shipping was not ridicules, and the order was filled quickly. It was received even before I thought it would be. I will be using etrailer more now.
Jerry G
4/16/2017
Fast and courteous service
Mike D
4/16/2017
Ordered crossbars from etrailer, love the product, just what I was looking for and reasonable price. George was awesome, kept me up on all the changes. Thank you etrailer team.
Vic D
4/16/2017
Excellent product. We use these hangers on all our 4 trucks. The service by etrailer.com is great. Always so easy to get hold of a rep and order the parts we need. Love working with them.
Arun
Rent A Gardener
4/16/2017
Perfect fit!! Was shipped and delivered quickly! Great customer service and email updates!
Perfect Fit!
4/16/2017
I haven't installed as of yet, however i have purchased hitches from you before and have been satisfied.
Nathaniel R.
4/16/2017
Exactly the same as oem , one third the price of [retailer]. 38 hours from ordering to receiving, What's not to love from etrailer?
Salor Jerry
4/16/2017
Works perfectly, and the etrailer video on install was absolutely priceless!
Alex
4/16/2017
etrailer is very user-friendly. I found the product I needed, a key for a Thule ski rack, placed the order easily and received the key very quickly. Highly recommend your business!
Dan K
4/16/2017
Product was easy to find and order off of there website. Garenteed to order from them again. Thank you
Kris
4/16/2017
Received yesterday-not installed yet. However, my experience with etrailer has been outstanding, starting with my first contact, by telephone, to the delivery follow up.
I am glad I was able to do business with such friendly and efficient people. Thank you.
sam s
4/16/2017
Great company, emailed me at every step of my order, hitch was everything the description said it was, high quality product. Definitely recommend.
Randy C
4/16/2017
Even though this was a low cost order etrailer's order and customer services teams took the time to call me to confirm my order was correct and followed up to ensure I was satisfied. The parts were received quickly and worked perfectly.
Rob
4/16/2017
Fast delivery and excellent item. Always a great experience with etrailer.com.
Kelly S
4/15/2017
Lost my original keys to my cargo carrier, ordered them from here and couldn't be happier. Got a call Saturday letting me know they'd ship my key Monday. Came by Friday, which was just in time for my trip!
Melissa
4/15/2017
The tail light I ordered was a replacement for damage light. The quality is great
The service at etrailer is very good. The people are very friendly,know what they
are doing and make ordering a pleasure.
patrick b
4/15/2017
our tow bar broke on a Sunday at 10 in the morning outside of Moab UT. Where are you going to get a replacement tow bar on a Sunday when there are no cities within 100 miles?
We called dealers --none open. We called etrailer. They helped us to get a tow bar delivered to our next travel location -- which wasn't easy considering we were going to a place with no UPS shipping, no email, no cell service.
eTrailer saved our vacation to Utah.
PeterThePrinter
4/15/2017
This product replaced my original part perfectly. It was shipped in a very timely manner. Will gladly order from them again. PayPal was a big plus.
David long
4/15/2017
Great tires and rims made my boat trailer look new again !! Fast shipping A+ Communication
James B
4/15/2017
I never rate anybody perfect (only Jesus is perfect). But your product and service were excellent!!
Dennis S.
4/15/2017
Always have great products. Top notch products, delivery.
Kenny G
4/15/2017
As advertized. Speedy service.
Ron
4/15/2017
Great product. Good company to order from. Quick shipping!
Tony S
4/15/2017
Product as advertised. DELIVERY WAS ON TIME!!@@ Will be doing business again. Very Pleased!!
EJM
4/15/2017
Impressive service and product. Thank you.
Gerald Maupin
4/15/2017
etrailer not only seems to have the best pricing, but also great service and fast shipping.
Dick
4/15/2017
Just what I needed for my project and fast shipping too.
Don H.
4/15/2017
Great product would recommend to anyone with a car that still wants to do suv truck things. I put my kayak rack right onto it with no issues easy to install and I was fishing the same day.expected delivery date still had 2 more days when it came early and in great condition. I was emailed with updates and got the feeling this company really cares about its customers. Thanks again for a great roof rack.
Jimmy Q.
4/15/2017
The customer service rep was able to find exactly the part I needed. Thank you
Mike p
4/15/2017
The trailer tail-light that I ordered was exactly what I wanted and it came in a timely manner. Thank you!
Charles L.
4/15/2017
Great product, great price, great company to buy from!
Jason P
4/15/2017
Excellant tire, great service, user friendly website, and outstanding customer service.
Davel
4/15/2017
very fast delerivery .Everything worked perfect
Lou Q
4/14/2017
Perfect match. Can't believe you had the correct part. Thank You
WRIGHTAmer
4/14/2017
The light works just fine. But more important is the wounderfull company and people at etrailer.
Edwin S
4/14/2017
Tires and wheels ready to install out of box. Good quality and price. Fast shipping. Excellent service.
Mike A.
4/14/2017
Works perfect. Product received quickly. Excellent service.
Mike A.
4/14/2017
Very nice quality, definitely impressed with your products, thanks.
ED
4/14/2017
Arrived exactly as described and on-time.
Scott S.
4/14/2017
So far it looks good, I will know more when I install it this week end
Thanks for your input to put on the right path.
Larry
larry
4/14/2017
Fast service, easy install.
Tim
4/14/2017
This review is more about etrailer than the products I bought though the e-track and associated snap locks are top shelf tie down equipment. Between the selection of products, their quality and the top notch customer service, I won't buy from anyone else if etrailer has what I need. My supplies came well packed and timely.
Greg L
4/14/2017
My new hubs arrived 2 days after I ordered them and fit perfectly. Figuring out which hubs I needed was a piece of cake thanks to etrailer's "how to" guides.
we bought the Fastway e2 Weight Distribution w/ 2-Point Sway Control - Round - 8,000 lbs GTW, 800 lbs TW - FA94-00-0800 from this company. Very nice people, excellent shipping will do business again with them
carol w.
4/14/2017
Cheaper than other sites I looked at, got the gaskets within a couple of days, I will go to them again.
Craig Siebel
4/14/2017
Quick delivery of items. All fit perfectly. Great one stop shopping site.
Gabe Rivera
4/14/2017
Delivered on time, we'll packaged and the right product.
Jim H.
4/14/2017
Great products as advertised, fast delivery and service. Good company to do business with for all your trailering needs.
Willard
4/14/2017
very happy with product fit perfectly thanks
mike
4/14/2017
Only place I could find a replacement tire without a wheel.
Robert Hall
4/14/2017
Great service. Have used etrailer.com before and will continue to use them for all my trailer needs.
Matc
4/14/2017
Excelent service excelent product highly recommend.
anthony j
4/14/2017
perfection from start to finish
bryan cat hey
4/14/2017
was exactly whatI ordered had a minor problem with one piece not with etrailer but i think ups damaged it , but Troy H took care of that in a hurry thanks Etrailer.
rick
4/14/2017
Very fast shipping and excellent price
CJ
4/14/2017
I received the tires and rims sooner than I expected.
Pricing was great. I was impressed with the product.
John G
4/14/2017
As described...Fast shipping... Thanks
Jay
4/14/2017
I called the office and spoke to Bryan. I was in a rush to receive 4 tires for our trailer and Bryan helped me throughout the whole process. Sure enough I got my delivery on the date promised. Your customer service is excellent and I will recommend your website to everyone needing tires!! Thank you!!
Maria
4/14/2017
Thank you for your help
Tammy
4/14/2017
My Thule hardware order was processed quickly with prompt updates as to the status. The product was shipped the next day and was received in perfect condition. All told, a top notch shopping experience. I would definitely order through etrailer in the future.
Larry C.
4/14/2017
All the products I ordered arrived on time and were exactly what I needed. The online ordering was easy and fast. They followed up with me and updated my order status to let me know everything. Great pricing as well.
Randall
4/14/2017
Great pricing and fast delivery!
Chris R.
4/14/2017
I purchased an old Thule bike rack st a garage sale. Not wanting to hang carbon fiber bikes on it I sought out new parts. Your staff was wonderful in helping identify what parts I needed. The parts arrived on time and I replaced then in short order. Thank you I will be a returning customer.
Mike
4/14/2017
Ordered 4 RV tires online and within a couple of hours had notification they had shipped! They arrived yesterday, each tire in it's own enclosed box. Haven't mounted them on our RV yet, but are very happy with etrailer.com service so far.
Corrie
4/14/2017
This product fit perfectly and was easy to find on the web interface. The purchasing process was simple and smooth, and shipping was fast. I was a customer of etrailer in the past and will be again. Thanks!
Ron M
4/14/2017
SUPER CUSTOMER SERVICE SKILLS.
WILL CONTACT HER FOR ALL MY QUESTIONS
LISAD
4/14/2017
Great product and FAST delivery. It arrived before I was expecting it.
Joseph
4/14/2017
It's a pleasure dealing with these people. Humans are available to help novices like me. They are patient and understanding and helpful
Neill B
4/14/2017
Fast service great parts
Dan
4/14/2017
Outstanding. From ordering to receiving the product. I would use them again for all my RV needs.
Kevan M
4/14/2017
Great product, no issues. we use our everyday.
first time we used Etrailer, prefect service.
JP
4/14/2017
Great web site and super fast delivery. I will recommend etrailer to all my friends.
Kevin
4/14/2017
The product is good and meets my needs. The best thing about working with etrailer.com is their Coustmer services department. They worked very hard to help me find the correct part and were very professional. Thanks for the help.
Ken D.
4/14/2017
Exactly as described, good quality and happy with my purchase.
Brent M.
4/14/2017
Fast shipping great products
Bruce
4/14/2017
excellent fast shipping great products
Bruce
4/14/2017
Clear product offering details, understandable interface/selection, Good price, right parts, good fit, great service.
Rog
4/14/2017
Product showed when you said and as discribed thank you. And the bonus for me was the instructions came with the kit Thank you
John a
4/14/2017
Ordering my tow mirrors has been one of the easiest things I've ever done. I've been on the planet 52 years and this was great. Find it, pay for it and 4 days later product on my door step... AWESOME
Stephen P. Mayo
4/14/2017
My first order from you guys and I am impressed. Service was outstanding and shipment arrived ahead of schedule.
George J.
4/14/2017
You guys are great to deal with!! Thank You!!
Dick R
4/14/2017
Fast delivery, as advertised, easy install, works great. Will test this weekend,
This would buy again.
L west
4/14/2017
Fit perfectly. Good price. All good
JJW
4/14/2017
Quick shipping n part fits like it should..thanks etrailer
b&c auto sale
4/14/2017
Great prices, 1/3 the cost quoted by local dealer. Great savings!
Neil
4/13/2017
Great product and great customer service! Purchased a hitch for my CRV. Now I can haul my bike around. Would definitely go to etrailer again!
Dawn M
4/13/2017
Like always I order quite a bit of products from etrailer, delivers on time, always get what I ordered.
Glen Leblanc
4/13/2017
A hard to find reverse light was easily bought from etrailer .It was delivered
fast and was a nice replacement light.Great price also,thanks etrailer
Pat M
4/13/2017
Works as described and fast shipping. My old adapter cable was not making good contact and sizzling. etrailer always has everything I need.
Joe M
4/13/2017
As described and in excellant shape. The product video was very helpful.
Dennis B.
4/13/2017
As described and in excellant shape. The product video was very helpful in making sure the item was what I wanted.
Dennis B.
4/13/2017
As described and in perfect working order. The product videos are a big help.
Shipped and arrived as promised.
Dennis
4/13/2017
Prompt delivery. Packaged properly. Great Service!!!
Thank you so much!
Sam M.
Sam M.
4/13/2017
Exactly as advertised - Fast shipping - Will purchase from again!
Richard
4/13/2017
Have done business with etrailer several times. Great company. Products as described. Excellent customer service.
Jim D.
4/13/2017
Perfect replacement for my damaged side marker lignt. Great product description and was exactly what I was expecting to recieve. Highly recommend this company.
Richard R
4/13/2017
Quick service. Good product.
Alan N
4/13/2017
Thanks all three items I purchased was a great fit. Thanks for the quick delivery.
D. Witte
4/13/2017
Received on time. Great price, fits perfectly.Always order parts true etrailer. Thank you so much.
Duane Johnson
4/13/2017
Amazing company, fast shipping, definitely recommend!
PJ Johnson
4/13/2017
Very good item, bought for an old truck camper jack. Etrailer was one of the few places that had good measurements listed in the product description.
John
4/13/2017
Everything showed up on time. Products were exactly as ordered.
Tom F.
4/13/2017
Product was as expected and shipping was very quick.
Scott H
4/13/2017
Havent tried to install the product yet but it should be fine. I want to complement Etrailer.com for their excellent service. The product was delivered earlier than what was communicated to me and the company corresponded many times with me to keep me posted. Excellent Service
Dan B
4/13/2017
Product was just what I needed and of great quality. Etrailer never lets me down with excellent service and speedy delivery.
John S.
4/13/2017
GREAT service. Great products. BEST deal in towm!
Jersey Mike
4/13/2017
Product is exactly as described. etrailer has very fast shipping.
L.Hend
4/13/2017
the fastest shipping ever, best price ever, will continue to go business with them
john a
4/13/2017
Fast...Accurate...Awesome Experience
Walter W.
4/13/2017
Order was received promptly and everything is great. I have ordered from etrailer before and always satisfied with the service as well as products.
Jeff j.
4/13/2017
The etrailer team was excellent at getting me what I needed at a good price and getting it to me when I wanted it.
Dan W.
4/13/2017
I researched the product thoroughly and the price and free shipping were above the competition. The Pinbox was exactly as ordered, although the shipping container was in pieces when it arrived. The customer service agents were at the top of their game and pin point professional.
John S.
4/13/2017
Items were as described and had free shipping. Great price and etrailer even had online assembly and installation videos, how great is that!! I just bought a new camper and my old unit went with it so I had to replace it.
Thanks much!!
Stephen C.
4/13/2017
Great Experience here, will use again
Arnold P
4/13/2017
etrailer.com is an excellent source to purchase a trailer hitch, wiring, and drawbar. They check to make sure the hitch works for your car. Speed of delivery was excellent! Bryan W is an excellent salesman to work with.
Lawrence D
4/13/2017
great service, quality products
drlawrence
4/13/2017
Great service and great parts!
Mike H.
4/13/2017
good product
works great
good price
Gerry G
4/13/2017
Good product. Quick delivery. Very pleased with etrailer.com's products and quality of service. Thank you!
RJZ
4/13/2017
It came fast and was easy to put in only took me 30mins to do and the had vidoes to help if your not sure nice company
Jason
4/13/2017
etrailer staff of George & Jeffrey helped me find answers to new part numbers. I was able to order exact fit parts. Thank you
Ken G
4/13/2017
Their system had an old shipping address in it and they called, on a Sunday even, to make sure the address was correct so it would be ready to ship out Monday morning. I am very impressed with that kind of service.
Mike S.
4/13/2017
I had some parts (this was one of them) that seized up on a discontinued railrider rack system and was in despair until I lucked upon etrailer. They had every part I needed, in stock and shipped out the same day. I had my rack fixed and on the car within three days. I am very grateful George was there. Instead of paying hundreds of dollars to replace a rack system it was a $ repair. Brilliant.
I worked in the paddlesports industry for years so I could tell these were obvious OEM parts, in the correct packaging and shiny new. Effortless repair. I will always rely on etrailer.com now exclusively. Great experience.
Shawn P
4/13/2017
Product arrived quickly. It was very helpful that your product had several photo angles. I will buy here in the future. Thanks!!
Penny
4/13/2017
product shipped quickly, arrived in good order and good condition with the parts individually labelled. etrailer is an easy supplier to work with, I highly recommend them.
Adam B
4/13/2017
Great price, great quality, and fast shipping! All A+
John P.
4/13/2017
5 Star co. This is what all American companies should be like. Excellent Web site, Products, and most of all Support. Every item that I ordered fit properly and installed in a very short time, due to the videos that this co. provides you with to ensure that you do the job right and in a timely manner. Thank You.
Lucien
4/13/2017
I Purchased hydraulic drum Brakes - Uni-servo backing plates form Lisa D at etrailer. I could not be more pleased. The items arrived when they were supposed to and were exactly what they were supposed to be. Lisa was very professional and knowledgeable, and followed up through email. I needed the items fast, and even after priority shipping, the cost was less than i could have found elsewhere. I will use etrailer again should the need arise.
Jeff B.
4/13/2017
I have not performed my installation yet but this is to compliment you on your order processing and shipping. This is my second order and everything was well packaged and delivered right on time. I recommend your site to people all the time. Thanks!
Chris M
4/12/2017
Items came exactly as ordered, quick and of good quality. I will use etrailer again as I have in the past.
Scott S
4/12/2017
fast service very nice Item .thanks
chuck
4/12/2017
Did the job, no complaints.... Good speedy service.
Jefferson
4/12/2017
The trailer wheel/tire combo was very well priced, and very easy to order. Prompt shipping is a great perk as well I will surely purchase from you in the future. Thanks!
K.Wilson
4/12/2017
I could have gotten this at [local retailer] for $10:00 more local. instead I got them at etrailer not only $10:00 cheaper but they came with rims . WOW and 6 day delivery. Going to order some more soon for my other boat trailer, tires. Thanks etrailer.
Ron J.
4/12/2017
All four items I ordered for a boat trailer were all very quality items. The fenders
were exactly as described which was important to the fit of the trailer. The jack,
winch, and tongue coupler all exceeded my expectations for quality. I will never
shop elsewhere for my truck and trailer needs. Thank you etrailer!
John L.
4/12/2017
Your customer service is superb!! I ordered my trailer tires and two days later they were in my driveway! I commend etrailer for providing quality products at a competative price with super fast delivery. Job well done!! Thank you for your continued excellent performance. This is the second time I have ordered tires from you and it won't be the last. You have exceeded my original expectations.
Steve C.
4/12/2017
Showed up on time and less expensive than anywhere else I shopped online. Thanks eTrailer!!
Mark M
4/12/2017
Everything went great. Just what I ordered and ggot it quickly.
.
Tom H.
4/12/2017
Quick service, it was exactly as described. Fit perfectly, pleased with the transaction.
Tom D.
4/12/2017
I haven't installed the hubs yet but they look great, shipping was very quick, and the on-line catalog is great.
Peter G.
4/12/2017
Brian was very helpful and walked me through all options order was delivered in a timely fashion. Excellent service
Chris P
4/12/2017
perfect, fast
Jim
4/12/2017
Everthing as described. From ordering to the home delivery, I was informed every step of the way Good old fashion Americian business! The way it should be done.
You guys set the bar high when doing buisness!
Thanks a million!
Jak
4/12/2017
Product was exactly as advertised. As good if not better as original factor item. Very pleased with service. Have place multiple orders with etrailer and never dissatisfied.
Roland S.
4/12/2017
Great price and product does what it should.
Brian
4/12/2017
Great price on great product. Shipping was super fast.
brian
4/12/2017
Fast and accurate.
Craig M
4/12/2017
product sent as describe, good job.
terry m.
4/12/2017
The part did what I wanted done. Overall it was a pleasure doing business with etrailer.
Robert B
4/12/2017
Great service at a great price! I don't know how you could do it better.
Mike T
4/12/2017
Just as what I expected nothing but the best and good quality I'm glad I made this choice looking forward to me more purchases from this company
Marc mckenna
4/11/2017
Exactly what I needed. The customer service provided to make sure the package arrives to my door was unbelievable. I am very satisfied with such customer service and assistance!!
Hector
4/11/2017
Parts were exactly as advertised. Cheap price, fast delivery, and is what it's supposed to be. Wha more can you ask for. ETRAILER will get all my business for any of my trailer needs from now on.
Robert E.
4/11/2017
I not only order from this company for my personal use but also order these products for customers vehicles and trailers? at work. Their prices are excellent and if your unsure of the parts you need the customer service will help you narrow it down to the right part with little waiting.
Jonathan King
4/11/2017
etrailer comes through once again! Part shipped fast and was correct, just like it should be!
lockcop
4/11/2017
All was good great fast shipping and staff was helpful on the phone.
John G
4/11/2017
Great product; delivered quickly. Will order from ETrailer Corp. again.
TBlood
4/11/2017
Had a hard time finding the 12" plate.
Glad I found your site
R. Jarnot
4/11/2017
F A S T service! I received just what I ordered and the price was unbeatable. Great job etrailer.
Chas B
4/11/2017
Product was excellent! Easy fitment! Installed light harness and trailer hitch in an hour! Instructional videos made it a snap!
Great price ! Fast shipping ! etrailer will be my towing assecories go to for my business and personal pleasures!
Ray Dyer Jr
4/11/2017
The product I ordered, was only a toolbox key, but it arrived on time, and worked properly. Just a small reminder how nice it is when things work out the way they should. Thanks etrailer.
Kevin E.
4/11/2017
Great service at a very reasonable price. From the person that took my order to tech support I couldn't be happier. I had a question and tech support called me back promptly on a Saturday afternoon with all the right answers. This is a good company and has earned my repeat business.
Barron L.
4/11/2017
Fast delivery, great price, and exactly what I needed.
Joe F.
4/11/2017
Amazing website and sales department. This is exactly what I needed.
Colby C.
4/11/2017
This is my second order and have had excellent, attentive service. I haven't used the products yet, so no problems to deal with at this point.
Tim P
4/11/2017
Everything worked fine and installation was a breeze. I recommend watching their youtube videos.
Mark P
4/11/2017
The product was just was expected from a known manufacturer..but the customer service was above 5 Stars...somehow the package was lost by the shipping company ...I called Pat C when the package did not arrive...within in minutes she had me in touch with the shipping company ...I guess the company could not find the package because within a few days Etrailer informed me they were shipping another set of rotors...no charge for anything.To be honest the rotors could have been bought anywhere so the reason I've used etrailer for the last couple of years is the value of the products and the exceptional customer service ...one of the few companies that still believe in "the customer comes first "
Lon U
4/11/2017
Product was just as advertised. Very good quality. VERY VERY Fast Delivery. I ordered the evening of 4/6 and was sitting at my house on 4/10.
VERY PLEASED and THANK YOU....
Jody F
4/11/2017
Tire and wheel are outstanding. Held up perfectly through a Maine winter and look good as new. I buy all my trailer items from etrailer because of the vast selection and excellent service, prices and shipping.
Buzz
4/11/2017
Great service, quick shipping...key worked as promised. Would use company again.
BobK
4/11/2017
Works as advertised. Been great!
Josh W.
4/11/2017
I am writing this very favorable review of my online shopping experience with etrailer. Recently I had to replace the brakes, hubs, wheels and tires on my travel trailer. Please keep in mind that I am a 65 year old man without a lot of experience with online shopping. Never-the-less, I decided to give it a try in hopes of saving some money. To my surprise, etrailer made the experience very easy and painless. Before I placed my order on line, I had a question about one of the items on my shopping list, so I placed a call to them. I spoke with a very lovely and patient Customer Service Representative by the name of Michelle S. She was very helpful in answering my questions and encouraged me to call her back directly when I was ready to place my order; and so I did. During the shipping process, she kept me informed through emails the status of my order and everything arrived on time and in great shape. I truly appreciate the personalized services I received doing business with etrailer. They truly removed all of the uncertainty and nervousness of shopping online.
Chester L.
4/11/2017
Great customer service!
Robert from Texas
4/11/2017
good product and the shipping was fast
mike h
4/11/2017
Javelin Boat trailer tail lights. Original lights were pre-wired with 2 prong plug. Needed to replace lights. Wanted same lights.
Dealer did not stock, was not helpful in finding them.
etrailer was amazing. The young lady whom I dealt with was extremely helpful. Found the correct lights for me. Installation was a breeze. Lights work beautifully.
Definitely 5 stars. Will use again.
Michael M
4/11/2017
Great on line supplier. Good prices and many products available. Fast shipping , Thanks
Angelo S
4/11/2017
I bought these to replace my old out-dated U Bolt housings on my Thule Cascade XT Cargo Box, and they work great! I needed to get them in a hurry as I was leaving for a trip on Monday morning and I ordered them on Friday at 4pm and the rep that was helping me at etrailer made sure that they made it to UPS by the 7pm cutoff that day so they delivered on time to me Monday morning with next day shipping. Excellent service from etrailer and an excellent product!
Mike P
4/11/2017
This is exactly what I needed. They price was right and no shipping charge. I have started buying all my trailer supplies from etrailer.com. Thanks
Dave A.
4/10/2017
everything is great
Leonard W.
4/10/2017
Great to be able to get small parts to repair my rack!
Aaron M
4/10/2017
Thank you for walking me through this process.. very helpful and talked about the options I had available..
Rose
4/10/2017
I highly recommend this to all viewers who are looking for Thule replacement parts or other products from etrailer. Also they're fast on shipping once the orders are placed. I will definitely shop here again.
Chris
4/10/2017
I was very pleased with this Maxxtow MT70260 wheelchair carrier and the professional customer service provided. Thanks for your prompt delivery.
Charles James
4/10/2017
I've bought bike racks here before but now I wanted a tripod for our new 5th wheel, so I turned to a company I could trust. Wasn't disappointed either. Great product, very reasonable price, easy to install (watch their YouTube video), delivery was even faster than advertised. Couldn't be more pleased. To quote a famous movie line..."I'll be back".
Phil M
4/10/2017
nice web site, easy to get around and find what I was looking for. I ordered a 9" drop for my Equalizer hitch and a correct size ball. They shipped as promised by etrailer. However the train had a derailment on it's way here. I sent an inquiry as to the where about of my package and they responded the next day with the train problem. I received an email and a phone call follow up from etrailer. I wasn't expecting this great customer service from them but was VERY PLEASED with the service. Got delayed a couple days NO PROBLEM for me. Looking thru the cataloge now for my next purchase.
Thank You etrailer
John
John
4/10/2017
The installation of the trailer hitch and wiring kit went very well due to your most excellent videos. The product arrived 2 days after the order was placed which was much faster than I expected. Good work guys !
Erich
4/10/2017
Good Job
Reasonably priced
Likity split shipping
Correct part
Now installed
Problem solved
Thank You
Alan Casey
Alan casey
4/10/2017
This is the best company I have dealt with in years. The prices are great, website informative and the follow up is incredible!. I have already had a friend place an order based on my recommendation. Don't hesitate to buy from them.
Bob
4/10/2017
No surprises, including the price tag. I would highly recommend
Nick B
4/10/2017
Wheels match the factory ones on my trailer, so they are perfect for spares. I was impressed at how well Etrailer packaged everything and that it was shipped so quickly. Thank you for a great transaction.
Chris A.
4/10/2017
Excellent value! Great customer service.
Beth M
4/10/2017
After I ordered some replacement parts for my Yakima bike rack it only took a couple days to get and it arrived with all parts that I had ordered and everything was in great condition. I would recommend Etrailer to everyone.
Mitch B.
4/10/2017
Great info, extremely knowledgable staff. Highly recommend .
Anthony Giorgio
4/10/2017
Product was exactly as described and exactly what I wanted. It was delivered quickly and before the date originally scheduled.
Very pleased with the service.
Artie,
4/10/2017
Tim M:
Installed entry step motor today - works great - much quieter than the old one - hope that means I have fixed the problem and do not need a new controller.
Your service and follow up are great - will order from etrailer for future needs.
Sal M
4/10/2017
etrailer never disapoints. Great price points and delivery times. Bolt is for a receiver mounted bike rack/carrier. It is the correct one so all is good.
Caio
Bud
4/10/2017
The best part about etrailer is the fact that they have a video showing you how to handle a "do it yourself" install. parts are always on time- been using them for years.
Ryan
4/10/2017
Product fit fine and no one else had the correct part.
Ted S.
4/10/2017
Exactly what I was looking for. Good price and quick delivery.
Ed
4/10/2017
Great service, fast delivery. Couldn't have asked for more.
Bill W.
4/10/2017
Products are exactly as described, great value for the money and excellent customer service. Order ships and arrives quickly. I am now a customer for life!
Beth M.
4/10/2017
Natalie did a super job and was very polite. Great product
Ron M
4/10/2017
etrailer ROCKS! great service, great products, and the customer service is the best! They make sure your purchasing the correct product for your project the first time.
Stephan
4/10/2017
Quick delivery!!
Becky K
4/10/2017
Order re[placement leg for a landing gear on a 5th wheel. The people at etrailer were very helpful, especially Pat, who took the time to research the part that I needed.
David H.
4/10/2017
Product seems to be well built. Even though it is not exactly the same as OEM it does mount up perfectly. This is a good product and less expensive. etrailer.com is easy to work with and quite prompt. I recommend this product as well as etrailer.com
Jeremiah K.
4/10/2017
Very good tire...excellent service...definitely will use these people again..
D D
4/10/2017
Product packed well and shipped quickly!
Joel
4/10/2017
thank you for your help. worked out great.
robin
4/10/2017
I have told lots of other people about your web site. everything that I have ordered has worked as it was advertised. Will buy again. Jerry Moore
JERRY MOORE
4/10/2017
5 minute installation, great price, from a reliable vendor. I had a great experience ordering this product from etrailer.com. I would recommend this product and vendor to anyone looking for replacement truck or towing accessories.
Allen A.
4/10/2017
Very pleased with my purchase. Easy install, works great. I have ordered from etrailer before and have never been disappointed. I absolutely recommend etrailer.
Keith W.
4/9/2017
Product was shipped quickly and fit the needs for my trailer. Excellent Service!
Tony
4/9/2017
Great service Great price Great product
James Danny
4/9/2017
I received the products in my order promptly. I got delivery the day before I had to leave town for a few days, so I haven't installed the brake controller yet. But I got exactly what I ordered, and they followed up to see that I had complete satisfaction. I have to say it has been a pleasurable buying experience, and I have already recommended your site to a couple of friends.
Chris
4/9/2017
The product made the necessary connection and accomplished what I needed. Most important, however, was the support provided by your staff! Many Thanks!
WCJ
Warren J.
4/9/2017
Ordered a brake controller for my truck. Ashley helped get me the right parts. I'm very satisfied with the part and the great service! Thanks, I'll be doing business with you in the future!
Joe R.
4/9/2017
Great service, quality product!
Lisa O
4/9/2017
very good service
t.j.
4/9/2017
Parts were Exactly what I needed, & they arrived promptly as promised.
Excellent parts support!
4/9/2017
Don't know about the product yet-- The video IS GREAT !!
I am 62. I watched the video 2-3 times and installed the hitch without a lift (I have 8" ramps for changing oil.) The video showed everything I needed to know. The hardware kit is perfect.
Mark e
4/9/2017
I ordered 2 hoops for my Swagman bike rack. The items were delivered more quickly than I expected and were carefully boxed. Communication with etrailer is excellent. The price was also reasonable. I would certainally buy from them again.
Joe C
4/9/2017
Good Quality and Great Pricing
RDLowville
4/9/2017
Delivered faster than expected
Mark B
4/9/2017
The product arrived quickly and is exactly what I was looking for.
Geneva D
4/9/2017
Great fit and unbelievably fast shipping to go with the great prices. Will defiantly keep etrailers in mind for future purchases.
Nate w.
4/9/2017
The item was exactly what was needed and was received when promised.
Fisch
4/9/2017
Excellent service. Timely delivery. Good product.
Mark B.
4/9/2017
The item info on the etrailer.com web was very detailed, making it easy for me to select the correct trailer light lens. Reasonable price and shipping. Quickly delivered. Fit perfectly. I'll be back if I need additional trailer parts.
tom toth
4/9/2017
Great price, product, fast shipping and great customer service!
Josh h
4/9/2017
wiring for a trailer lights came as promised and is correct item. i would order again from this person
cheryl
4/9/2017
I was in search for a 7 pole to 4 way connector and really had no idea they existed until I came across etrailer web site and there it was. I ordered it, received it in a fast turn around and installed it, tested it and worked just like the doctor ordered and just like they said it would. Thanks etrailer!! Curtis R.
Curtis R
4/9/2017
For all you folks out there in e-buy land,THIS PLACE IS THE BEST!!!!!!!!!!!!!!!!!!!!!.I have used them now a couple of times and the products are perfect. The shipping is perfect and super fast. the follow-up is perfect!!!!!!!!!!!!. what more can you say. Enjoy the good old service.
Stephens farm
4/9/2017
Great product and excellent service
Mark
4/9/2017
I was on a tight delivery schedule. The hitch arrived as planned. Assembly was easy. The hitch hooks up and detaches perfect. This is a heavy duty hitch! I recommend etrailer to all my frinds. Great job!
George C
4/9/2017
We loved the replacement bike cradle straps for our bike carrier. We travel in our RV and take our bikes with us. Thanks for your quick turnaround on our order
Darrel
4/9/2017
Looks like a good tire wheel combo. Just put them on boat trailer yesterday. Went from 13" rim to 14" and bias ply tires to radial. Expecting better tire life at higher speeds.
SUPER communication with etrailer. SUPER easy ordering. SUPER fast standard delivery. SUPER satisfied customer!
Rich R
4/9/2017
the jacks work good and strong...and one more really fast shipping..
coky f.
4/9/2017
I received my parts and are in great condition. Customer service and support were excellent.
Jason S.
4/9/2017
Exactly what I needed. Fast shipping.
Jess L
4/9/2017
The hitch is heavy and well made. The service from etrailer was great.
Don M
4/9/2017
Product is exactly as described. And it did a perfect repair to my grid connectors.
The company E TRAILER was especially helpfull following the transaction from start to finish.
Shipping was very fast. I am very happy with this company.
Gordon
4/9/2017
I just received my hinge order. Shipping was fast and the product is well made. Will use etrailer for other purchases in the future.
Tom G
4/9/2017
Shipment was delayed due to manufacturer but received quickly after resolved. I was kept informed every step of the way by etrailer. Product was a excellent price. i will shop with them again.
Rick
4/9/2017
Great communication, great price, excellent product, smooth delivery.
Will purchase from again in future.
Bob C
4/9/2017
Great service!
Michael L.
4/9/2017
Exactly what was expected for a very fair price. Shipping was way faster than expected. Everything about the experience was perfect. No issues and I am extremely satisfied with the experience. I will definitely use again if the need arises.
Jimmy P
4/9/2017
Excellent service. Would order from again.
Ray N
4/9/2017
The ball was what I ordered and was delivered promptly. No issues.
Jim
4/9/2017
Ready selection with vehicle match. Fast shipping and exactly what I ordered. I will be ordering from etrailer in the future.
Brandon M.
4/9/2017
Haven't installed yet but delivery time was great and was happy with the price.
Gene S.
4/9/2017
Excellent just what I ordered and etrailer was great to deal with. Extremely helpfull!
Tim O
4/9/2017
Great website honest people
Dillon Starks
4/9/2017
Great service
James King
4/9/2017
Lots of information on the website allowed me to order an exact match to the original. Great price, prompt shipping and easy installation. Couldn't be more satisfied.
BrianL
4/9/2017
Great turn around from placing order to receiving product. Appreciate the follow thru.
Richard V
4/9/2017
Couldn't be happy. Great product, great service!
Jason M.
4/8/2017
Great product and price. The tracking etrailer provides is excellent
Danny L
4/8/2017
Great product for my one truck. Glad I found these. Very fast shipping...great company.
Tom P
4/8/2017
Received product very quickly and packed well. Would recommend and would order from here again.
Beverly
4/8/2017
Great value and extra fast and free shipping too. etrailer is my go to Internet site for all my trailer needs. Thank you. You're the best!
Mike H
4/8/2017
Excellent quality
Scott c
4/8/2017
There is not much to be said about hand knob for an older canoe rack. They are identical to my 20 year old ones. What should be appreciated is that etrailer had the parts for an older canoe gunwale support.
Rob H
4/8/2017
Fast and on time
Elmer
4/8/2017
Kathy with.customer service went out of her way to obtain detailed specs on this product ANd made sure the part made it to Ups even though I ordered the part after 5 pm. First Class Service! Thank you.
Mike S
4/8/2017
Great customer service. I got the right parts at a good price.
Tim T
4/8/2017
Extremely fast shipping...couldn't be happier with the service at etrailer! I plan on returning to shop again in the near future. Keep up the great work etrailer!!
Will S.
4/8/2017
Everything I've purchased from etrailer has worked out very well. Great customer service and competitive pricing.
robert
4/8/2017
Turn around time from order to delivery was 2-3 days. No hassles, no headaches! The video overviews for each product are great! Will shop here again.
PABiker
4/8/2017
Very nice product, the fit and install was nice and easy. Nice price and shipping. Thanks again!
Sean
4/8/2017
I am totally satisfied with all products I have ordered, and I am especially satisfied with their how to videos and excellent service I have received from etrailer. I recommend etrailer to all my friends and RV folks I meet in campgrounds.
Thanks etrailer! Solo
solo czer
4/8/2017
I recently order a complete boat trailer brake kit already installed on back plates for both wheels for a friend. I had the street name incorrect. Called etrailer and they made the correction. Customer service was very polite and did an excellent job. Installed the brakes today. Very pleased
James J
4/8/2017
This is a great company with great products! They have Fast shipping and Good Prices!
RICHARD D
4/8/2017
Easy to find product and easy to order. Got to me in a timely manner. I will use you again.
Frank Bishop
4/8/2017
I order a product and I got exactly what I have ordered, and earlier than expected. 100% satisfied.
Freddy
4/8/2017
Great product and great seller. Very fast shipping. Nice doing business with You.
Mili
4/8/2017
The repair parts work great thanks for all the help.
Harry
4/8/2017
etrailer did it again. Great selection, great price and great customer service.
Brian J.
4/8/2017
Thank you for the quick shipping and the quality of products. Will order again in the future.
Anonymous
4/8/2017
Fast delivery and at a great price. Will definitely order again.
After Hours Farms
4/8/2017
Fast easy payment and quick delivery!
Paul S.
4/8/2017
Price was great and product was exactly as described. Amazing customer service as well, notifying me of my shipment and keeping me informed! Gotta say I am a fan of this site!
Ryan T.
4/8/2017
I got great service on this hard to find part. I'm grateful they had it and it was a perfect transaction.
Michael D
4/8/2017
The service was great - very knowledgeable assistance. We also received the product in a timely manner. I previously bought a hitch from them and it was great. We would definitely buy from etrailer again.
Chris
4/8/2017
Etrailer always has accurate descriptions of products and fast shipping.
Jason S
4/8/2017
The product is exactly as advertised.
The unit fit perfectly. No modifications needed. The product was delivered earlier than estimated
Very very satisfied.
PS. The customer service person was also very helpful and was knowledgeable
Great experience
Thanks
Dave
Dave
4/8/2017
great product,fast delivery very easy to install. Had a ? and called, it was a pleasure to talk with folks who care what your concerns are and dealt with it quickly and with a positive result. Thanks to all .
Ray K.
4/8/2017
Received as ordered and on time. Good purchase for me. Thanks.
Tom W.
4/8/2017
Very helpful and I received product very quickly, thanks.
Joe Lombardo
4/8/2017
Great remote, a little confusing on the syncing with the compressor, but etrailer responded and reached out by phone after hours on a Friday to help me. Great customer service.
James
4/8/2017
Great experience, start to finish
Steve P.
4/8/2017
Perfect
Adam Z.
4/8/2017
I have ordered from this company before and they always have been very fast and efficient in their packaging, speed and customer service. I wished more companies were like George and the eTrailer team. Thank You and Team, I look forward to ordering more items from you in the future.
Billy Pogue (Garrett Keyser Butler Schools)
4/8/2017
Thank you etrailer. Your staff has the smarts to make things happen. You all are great.
D Hardy
4/7/2017
quick response, all parts as ordered.
Thank you
Vince M
4/7/2017
Ordered on a Weds afternoon, got it Friday morning! And that's with FREE shipping!
Had it on the car and snugged up within a half hour, and the bike rack and bike on the car within the hour!
Second hitch I've bought from etrailer and I will continue to outfit our vehicles exclusively from etrailer. All hardware was in the box!
Thank you guys! Another happy customer
Shaun J
4/7/2017
Fabulous service and great to be able to get these replacement keys.
Thank you etrailer
Warren
4/7/2017
Excellent
Ward
4/7/2017
The trailer hitch was exactly as they said plus it was priced right.
Brittany is super on the phone and great at returning calls.
You can't go wrong with etrailer.
Darrell corn
4/7/2017
Love the product and the company. Will definitely buy from them again
Jon m
4/7/2017
My trailer now pulls and stops great thanks to etrailer !!
David
4/7/2017
Troy was very helpful and I was amazed how quickly the parts got here.
Bill j
4/7/2017
A+++++++
NR
4/7/2017
Good people to work with don't hesitate to buy
Calvin F
4/7/2017
Great products good Communications would and will purchase from again
Calvin F
4/7/2017
Heavy duty and great fit... good business and fast shipping...
Gabriel F.
4/7/2017
Very Good Product and reasonable priced.
Shipping was QUICK!
LARRY K
4/7/2017
At a fair price and within a couple days, what more can you ask for!
Pat H.
4/7/2017
I heard about ETrailer from a friend and decided to try it out since you have custom hitches and wiring harnesses for pretty much every vehicle. I recieved my products today and everything I ordered is here. I plan on installing my hitch and harness next weekend and im positive it will be great
Wesley R.
4/7/2017
Thank you good service
Mitch c
4/7/2017
Haven't installed seals yet. Service was great!
BobC
4/7/2017
Product just as descripted and easy to install. Shipping was prompt. Would recommend.
Sheri
4/7/2017
Product as described basically it got here on time all is good
Will
4/7/2017
great product. THE BEST CUSTOMER SERVICE I have seen in years. Free overnight shipping. Communication with real people from the US not auto generated emails or answering service from other side of the earth.
Paul
4/7/2017
quick and correct on delivery
Perry H
4/7/2017
got everything I needed and it here in a day or two
david gormley
4/7/2017
Product as described and fit perfectly!
Dave
4/7/2017
Bearings work. They took really good care of me.
Wirkin D.
4/7/2017
I could not be happier. Great service quick and great product!
Tom
4/7/2017
I purchased the wheel to be used as a spare. I can say that the finish is beautiful and the quick shipping was unbelievably fast. No surprise though since the service at etrailer is always first class all the way.
Jim M
4/7/2017
Exactly as described.
Good price.
Reasonable delivery period.
Jason C
4/7/2017
Exactly what I needed and received faster than expected. Second time I've ordered from etrailer with excellent service. Thanks!
Kevin
4/7/2017
everything fit perfickely
bill s
4/7/2017
When I called in for product info they were great. Product arrived when and as advertised. All I asked for and more than many deliver.
Ed B
4/7/2017
I placed an order for a magnet door switch for my motet home, with a three day delevery. Item was at my door on the third day. I was called by John to confirm my shipping address.
I was vary pleased with the service.
Ron Lokay
4/7/2017
Needed trailer lights, got them here. Best price and hassle free delivery. Customer service stayed in touch via e-mail and showed me clear information on my purchase as well as shipping status.
MOJr.
4/7/2017
Well made product. Shipping was lightening fast. These guys are the best!
Earl B.
4/7/2017
We'll made product. Exact replacement, better made than original. Shipping was quick and on time.
Chuck H
4/7/2017
Easy to install due to the video. Thank you!
Paul T.
4/7/2017
Great service, easy to order, customer friendly.
Danny Y
4/7/2017
I have ordered numerous products from etrailer.com and have been very impressed by the communication, courtesy and timeliness of the shipments. I also appreciate their helpful youtube videos helping me install my hitches.
David S.
4/7/2017
Product was all it was describe as and came in record time. Customer service was the best I've experienced in a long long time.
david m
4/7/2017
I have yet to install it but it arrived quickly and the entire process was very smooth.
David
4/7/2017
have not installed it yet but purchase and delivery were good
dan a.
4/7/2017
Exactly as advertised. Quick shipping.
Art S.
4/6/2017
Excellent service. Parts arrived a day early and were exactly what I ordered.
Alan S.
4/6/2017
Parts were what I ordered---arrived a day early---service was excellent. You
Alan s
4/6/2017
great customer service and shipped fast. fit like a glove.
bill m.
4/6/2017
It was nice to find a company that had the products that I needed. Fit perfectly!
Mike W.
4/6/2017
Product was of the quality we expected and was delivered promptly. Great to work with.
Gary H
4/6/2017
Great hitch! Ordering process, shipping and customer service second to none for my money!
LeonB
4/6/2017
Product came earlier than I expected. Easy to assemble. Product exceeded my expectations.
Stephen H
4/6/2017
arrived on time and everything worked great fit perfect
terry
4/6/2017
High quality product at a very reasonable price.
Easy online order process.
Andrew H.
4/6/2017
Quick delivery on what appears to be good quality product. Very easy to install
Rob J
4/6/2017
Fast delivery as always.
Michael S
4/6/2017
FASH SHIPPING, PLUG AND GO...... AWESOME!!!!
BRIAN
4/6/2017
Easy to order and was shipped fast. Sales and service are excellent. Price included shipping and was the best price found.
Terry
4/6/2017
I am very pleased with the service I get from Etrailer. Always a good experience
Jerry V
4/6/2017
Exactly what I ordered and extremely fast in getting my product
Tony H.
4/6/2017
Pretty hard to truly review tires before they are mounted. But etrailer is one of the best suppliers that I have bought from. Shipping was fast and the tires look great. I will go with their reputation and expect great service from the tires.
Norm
4/6/2017
Perfect. Everything was perfect, ordering was easy, the keys arrived sooner than expected and were exactly what was needed.
Thanks!
Wendell S.
4/6/2017
The order shipped right away. I received everything and it fits. Smooth and easy.
Thanks.
Mike
4/6/2017
Very timely in delivery, and quality product. Highly pleased with etrailer.com Definitely will use again. Thank you.
DFWBOATS
4/6/2017
great shipping time
Larry N.
4/6/2017
Package received very quickly. I haven't got to install this yet but does appear to be exactly as ordered. I would recommend Etrailer.
Randal W.
4/6/2017
We received package very quickly. It was exactly as described and at a good price. I will check Etrailer for any products I may need in the future and would recommend them.
Randal W.
4/6/2017
fast delivery, sooner then expected. I am waiting for a warmer day to install it. good and prompt service. thank you. john
john I.
4/6/2017
Great website (easy and logical to navigate), products, and customer service.
Pat R.
4/6/2017
WOW!!! Super fast! Great products and deals! I will definitely be using them again and referring people!
Angie & Roy D.
4/6/2017
Item was on time, packaging was great. Product was just what I ordered. Company is easy to deal with and price is good. I will tell others about them.
Lisa
4/6/2017
Exelent quality ships fast
Fernando
4/6/2017
I am Extremily Happy with the Trailor Sport Hitch Package that I recived in 5 days in very good condition from ETRAILER CORPORATION, Thank You. I will be back
Harry D Jr
4/6/2017
These RV propane fitting are just what I needed. etrailer made my shopping for my RV needs very user friendly. They have a very caring and diligent customer service when I called about locating this order.
Al
4/6/2017
Timely and fast response and they were able to upgrade and expedite the delivery. I will use these guys again!!!
Colby C.
4/6/2017
Product shipped on time and in perfect condition - just as described. High quality hitch, after being abused on Vermont roadways for a year it is strong and durable as ever, I tow a light trailer a few times a week with this hitch. Would highly recommend this hitch and etrailer.com
Grant
4/6/2017
Your product is great! it installed easily and your videos were superb. everything went as planned and evening the wiring was simple thanks to your information and videos. I will and already have recommended your products to many people. thank you.
paul M.
4/6/2017
Order was packaged well. All parts of order are exactly what I needed. Will gladly do business with ETRAILER again
John W
4/6/2017
Grateful I found this website, your web page is great for finding the products I needed, the price was great and free shipping on top of that. The product came quickly and although I haven't installed it yet I plan on doing that this weekend. I am very pleased with your company.
Layne L.
4/6/2017
As described intact on time!
Skeeter
4/6/2017
We recently purchased a new truck to pull our camper and required extra parts for the truck. The equipment we purchased from etrailer were exactly what we needed and were delivered very fast. We were very pleased with our experience and have already placed another order with them!
Christy R.
4/6/2017
These are just what I wanted for my customers trailer. He is very pleased with the products and can't wait for me to get it all together so he can start using the trailer. What was on there before was total junk. Half worked and half didn't.
Great company!
Lew N
4/6/2017
I am totally happy with the service and products of etrailer, the prices are great and the customer service is even better. I highly recommend etrailer to all of my friends! Thanks
Restofrank
4/6/2017
my four tires arrived at noon on april 5 ,again it was as I was told .I will keep buying my tires from etrailer as needed ..Thanks to Machell . Warren Gill ,Gill Construction
warren gill
4/6/2017
Frantically searched for this part and my store didn't even have it but etrailer did!
Mo
4/6/2017
Ordered a few replacement parts from etrailer for my Thule rack...parts came well packaged and the service was excellent!
Mo
4/6/2017
I have purchased products from etrailer a few different times. I am always impressed how quickly it comes to my home. The product fit and worked great with detailed instructions and helpful video. I think where etrailer sets themselves apart from other online vendors is the customer service. I had some questions and I spoke with Bill on a couple of different occasions and he made me feel as if I was at my hometown hardware store. Thanks much, I have nothing but good to say about etrailer, their products and their people.
Excellent
4/6/2017
Awesome. From quickness to deliver. Great assistance over the phone, and excellent price point for the product. I'd highly recommend Etrailer to my friends
Bill
4/6/2017
Great customer support
R zavala
4/6/2017
Great customer service.
R zavala
4/6/2017
Fast shipping.
Reno
4/6/2017
product could not be much easier to install, no clue why I waited so long. 20 min. later my cover works like new again. Quick delivery just as advertised. Moved etrailer to my favorites list!
Craig A.
4/6/2017
Item exactly as described. High quality!
Bob
4/6/2017
Easy install. Fast delivery to Texas. Great product. Will order more from Etrailer
Kyle
4/6/2017
Great product very fast delivery thank you.
Christoper M
4/5/2017
Just what I ordered and on time.
Christopher M
4/5/2017
Wrapped in its own bubble wrap envelope inside the box for it's protection. Everything looks good. Thanks for your caution. I've seen firsthand packages shipped bouncing from Hub to Hub,Things can get rough and damaged easily. Your extra precaution on protecting your product did not go unnoticed...
Excellent
4/5/2017
I have several of these controllers and like them a lot. This is my second transaction with etrailer and they provide great service.
GHJ
4/5/2017
Thank you looks great. Fast shipping. Excellent tracking.
Trailer trash
4/5/2017
This website seemed too good to be true, but it is literally one of the best online shopping experiences I've had. What I thought would be hard-to-find parts for a cargo carrier I bought second hand, were so easy to locate and the time and thoughtfulness that is put into answering all the customer questions was so helpful. I thought it would be impossible to find answers to the questions I had to make sure I was getting the right parts, but all the info I needed was here because of all the questions that had been answered. I purchased a set of mounting hardware and 2 keys and they arrived faster than expected and were the exact fit I needed. I wish more websites made it this easy. Thanks so much etrailer.
Rose R.
4/5/2017
Excellent fit quick delivery and excellent customer would highly recommend
Todd B
4/5/2017
Fast shipping,as described,. Great product
Jose
4/5/2017
Super fast shipping, item as described, would definitely recommend this product.
Jose
4/5/2017
Couldn't get this at either of my local dealers but found it here easily. It's exactly what was described and what I needed. Delivery was more than prompt, received it a day early. Thanks, I'll be back for more I'm sure.
Mark R
4/5/2017
Excellent Looking Hitch!! Very Well Painted, Heavy Duty And Well Made! I Fell Very Confident Towing Any Trailer With This Hitch. Recommend etrailer.com To Anyone!!
Charles D.
4/5/2017
This order was to replace a part that was missing or stolen two years ago. I was very pleased to find an exact replacement at a reasonable price. I will check back on this website for any future needed parts.
Dave P
4/5/2017
My replacement spring bars, sway control brackets, and snap up lever arrived on time and well packaged. All items were complete and in perfect order. They were also the cheapest I found anywhere online or in stores. Very satisfied.
Rex m.
4/5/2017
Excellent product. Very fast shipping.
Tom M
4/5/2017
Order processing and confirmation were seamless. Delivery was on-time as scheduled. Will definitely use again and highly recommend etrailer.
Darl
4/5/2017
Good company fast and honest
Gp
4/5/2017
I absolutely had to have new tires for my pontoon trailer by this weekend. I ordered late Sunday and Wednesday evening they are here and mounted . etrailer came through once again as expected with a superior product at the best price around ahead of schedule. I couldn't even buy the tires locally for what I bought two tires and rims shipped to my door from etrailer. I tell everyone if your looking for your trailer related products elsewhere your simply wasting your time and more importantly you money.
Brian k
4/5/2017
The tire and rim is a perfect replacement on my trailer. The first tire/rim they sent was the wrong color rim, called customer service and they did a great job taking care of the mix up. Had the new tire/rim within 5 days. Will definitely order from them again and I highly recommend etrailer.com
Todd
4/5/2017
Worked great! Great fast shipping!
Philip A
4/5/2017
am very happy with my purchase,items as described and prompt delivery.I will tell all my friends to do business with etrailer.com
Thank-you
laura t
4/5/2017
Part was exactly as described. Cost was very reasonable, and delivery was fast. Will be ordered from etrailer.com again when I need RV parts.
Frank E.
4/5/2017
Exact replacement of a 15 year old model equipment trailer.
Best prices on line. Options that local big pro dealership could not nail down.
Super fast delivery.
Highly recommended for exact replacement or general duty models.
Charles B.
4/4/2017
High quality jack, especially for the price. I use it as a stabilizer on a flatbed truck with a crane on it. Excellent customer service as always from etrailer.com!
Darrell F.
4/4/2017
Great customer service. Thank you
Steve D
4/4/2017
very fast turn around at the correct price.
putting the hub back tonight gooder than new.
plan to use etrailer again for all our axle needs in the future.
summerdale, AL 36580
war eagle
david goodling
4/4/2017
THANK YOU ETRAILER! WENT THROUGH ANOTHER SITE AND WAS SENT AN INCORRECT PRODUCT. A hassle to return and even harder to get a reply from the company. Thank you for your great customer service! You are highly recommended and I will order from you in the future for all accessories needed for my truck. Thanks again!
L.R.LOCHMAN
4/4/2017
Very good service, item arrived promptly and as advertised. Good follow up after the sale.
Tom E
4/4/2017
Good product, good price , good service.
John H
4/4/2017
Install went exactly as instructed. Video was a great help!!
William C.
4/4/2017
Perfect; glad I ordered it based on the sites recommendation.
Herbie 3510
4/4/2017
Sturdy product that fits snugly and should last a long time.
Delivery time was prompt, and the packaging was sturdy and
undamaged. I shall return again when searching for rv items.
Wm. R.
4/4/2017
The items arrived promptly, they are the ones I needed and the whole process was super easy.
UScriba
4/4/2017
Hi I'm Neill I had a great experience with ordering from etrailer.com very fast and great service
Neill
4/4/2017
I have been trying to find a replacement lens for 18 months for my trailer. Finally found the lens for the 12 LED light on my trailer from etrailer. Excellent service, good price and received my items in less than a week.
Larry L
4/4/2017
Could not have been easier !
Delivered on time as expected
My go to source for trailer parts from now onward.
Doug V F
4/4/2017
This product is hard to find in stores. Thanks to your website I have access to other parts I may need. Will be ordering again. Thanks again.
Randy
4/4/2017
I was so happy to be able to order the exact replacement shackle straps for my RV suspension system. This monster wasn't moving again until the repair was made.
etrailer offered my replacement strap at a great price with fast delivery. Let's not forget excellent customer service, helpful videos and detailed product descriptions to ensure you get the right part the first time. Thank you etrailer staff for your excellent customer care. I'll be back when the need arises.
Ed
Ed C.
4/4/2017
I ordered replacement latches for my TruXedo tonneau cover from etrailer.com and the product was shipped the same day. Communication from the company about my order was very good! I received the product in a timely fashion, and easily installed them in less than 15 minutes. I would highly recommend ordering from etrailer.com
Thank you very much for being a great company to do business with!
Ray
Ray
4/4/2017
My order was exactly what I order. The keys I ordered work perfectly. Order was received in a timely manner and they have a great order tracking system.
John
4/4/2017
Great to have a place with a huge selection and great prices exellent customer service wil use etrailer again for other products
Todd
4/4/2017
Perfect fit great price delivery was outstanding
David
4/4/2017
Great customer service! I ordered the wrong size originally and they exchange it even on a Sunday afternoon. I will definitely recommend!
Brad
4/4/2017
GREAT customer service
Michelle
4/4/2017
Excellent product!! Fast shipping. Thanks again guys.
Greg B
4/4/2017
Yes again you guys have come through with an extraordinary product. Extremely easy to install. Thank you for the great service and fast shipping.
Greg B
4/4/2017
delivery was fast .....camera was honestly represented...no problems....will use this company again in the future.----------5 stars!
mike johnson
4/4/2017
Always find everything needed, site is consumer friendly and always receive product as expected.
j garrison
4/4/2017
This company is without a doubt the the best service and fastest shipping on the net.
Jerry Draney
4/4/2017
Good product great price
Kris
4/4/2017
Arrived promptly. Good quality and fit.
Martyg
4/4/2017
A very nice useful tool. First one I got had a malfunction and the company sent me another one right away
Larry J
4/4/2017
Right part, right price and great service!
Highly recommend etrailer!
Steve L
4/4/2017
The wheels were what they said they would be
Me the person
4/4/2017
Exactly what I needed
Matt Chase
4/4/2017
You were out also but the price was about $10 less. Your customer service kept me informed of the manufacturer's delays. All in all I got my cover sooner than later. thanks to everyone1
Andrew Marozick
4/3/2017
Fast shipping. Hitch fit perfectly. Installation went well. It is really a two person job but I did it by myself so it took a little longer but went well once I figured out how to support the unit. Instructions were very adequate. This is the third hitch I have ordered from etrailer and have always been pleased with the product and shipping time.
Cecil V
4/3/2017
Etrailer.com has become my go-to site for everything. They're communication is excellent. When I asked for my item to be express shipped and they realized they couldn't get it to me in time because it wasn't in the warehouse, they quickly suggested a similar item and had it to me on time. Install on my Curt 5th wheel rails was a breeze and I just placed another order for more items that I would normally purchase from a competitor! Plus FREE SHIPPING and the low price guarantee! How could you go wrong? Thanks Etrailer
Chris K
4/3/2017
best thing i have ever bought etrailer was the only one that had what i needed
David W
4/3/2017
Fast delivery. Helpful product review.
Eric K.
4/3/2017
Just what I was looking for; could not find on other sites. Quick delivery.
fatjohn
4/3/2017
Everything went very smoothly. Website very user friendly. The dimensions of lights on the website very helpful with matching my old lights for new LED ones. Fast shipping as well.
Andrew P.
4/3/2017
Right part delivered very quickly A++++++++++++++
cf
4/3/2017
My first order with Etrailer, and the service was fantastic. Keep up your great work.
Jaime V.
4/3/2017
Very fast service. Part was perfect and low-priced. Surprised I even found a replacement. Will definitely check etrailer.com first when I'm looking for another part.
Steve W
4/3/2017
Just what I ordered, delivered in a timely manner.
JW
4/3/2017
Great service. Forgot to order a part and called up and they added it no problem. Product arrived on time. Highly recommend etrailer.com for any trailer needs!
Andrea
4/3/2017
That the product in two days sooner and supposed to have a put it on yet but they are great people to work with five from them again
Teresa H
4/3/2017
I ordered the 5 sets of the SnapRing TireSavers Tire Covers for my trailers at my work location. The product was easily identifiable on the etrailer.com website and ordering was a sinch. The products that I ordered arrived on the date specified without issue. The product works as designed and I am, as well as my team are all quite pleased with the product and its' design. Additionally, the follow through that George J from etrailer.com has provided has been excellent. Great value, great service and large selection.
Cam H
4/3/2017
Excellent product. Just what we needed. Simple install. Great customer service and fast shipping, we have found the site for ALL our trailer needs. Thanks
Baker
4/3/2017
Perfect fit. Good service.
Ralph S.
4/3/2017
I ordered the product it was shipped within a week ,matched up perfectly.
Stew
4/3/2017
Great price and product arrived on time.
Todd
4/3/2017
Quick delivery and easy insulation
Eric
4/3/2017
Dealing with etrailer has been very easy. The first roof rack was incorrect and they worked with us immediately to get it resolved. In hindsight I am glad as the Yakima is a much better quality and works great with our car.
Thanks!
Ken L
4/3/2017
Order easy, price fair, response and shipping fast. Especially recognized that they did not gouge/inflate shipping cost.
Fred B
4/3/2017
worked out very good will use u guys again
excellent
4/3/2017
Exactly the part I needed, fast shipping and a fair price.
Rope
4/3/2017
Excellent Service. My product arrived as scheduled and was exactly what I needed. I wanted a battery box that matched the one I already had and this one was perfect. Installed yesterday and fit great. Thank you for excellent service. I will shop with you again.
John W
4/3/2017
the service and customer satisfaction were excellent. the product arrived within 3 days of my order date and was packaged very well. it fit just like it was supposed to and it came with a detailed installation sheet.
Joe
4/3/2017
Wrong product was shipped in the right box (from manufacturer). Etrailers was great in correcting the problem and I had the right product in 3 days. Very prompt and good pricing and service.
Bruce c.
4/3/2017
Great service tires and wheels look great. Best Deal out there
Boo
4/3/2017
Brittany was great. I needed a product overnight. she
handle it with ease
Thanks
Randy G.
4/3/2017
Exactly as pictured. Installed this weekend, works great so far. Dealing with etrailer was a breeze. Quick to ship, great packing job, couldn't ask for better!
MikeG
4/3/2017
All your products are good, reasonably priced and delivered quickly.
Love your company.
tonja arreche
4/3/2017
Great product great service. Thanks.
Scott W.
4/3/2017
etrailer helped me find the right repair kit - fits & works perfectly.
Homey
4/3/2017
nice item good price fast shipping
Bryan
4/3/2017
shipping time was really fast
richard d
4/3/2017
Grate service
Ahmad
4/3/2017
What great experience buying form etrailer.
1. Good Web Site easy to navigate
2. Good Products
3. Great Prices
4. Fast Delivery
I will be buy all my trailer parts and products from them in the future. I am sorry I did not find them sooner.
GeffA
4/3/2017
I could not find replacement Kodiac brake pads (#K225CP) locally, so I ordered them online through etrailer.com. The pads arrived three days later and they were exactly as described and on time! An exact replacement for the original pads. I am extremely happy with the product, price and delivery. As an added plus, etrailer offers installation advice and videos...I couldn't ask for better service. Thank you, etrailer!
David J.
4/3/2017
excellent product, fast delivery and excellent communication, couldn't be more satisfied!
Walter H.
4/3/2017
I have been please with all products I have purchased through etrailer
Brenda
4/3/2017
No issues with product. Great service!
Craig
4/3/2017
I reviewed the utube video for installation and it looked like it was what I needed. The video made me confident that I understood how to install it. I ordered it and got it in a few days. I'm very happy with both etrailer and the product.
Sam L
4/2/2017
Boat trailer roller and roller shaft. Exactly as described. Very fast shipment.
Would buy again from etrailer.com when trailer parts are needed.
Don E.
4/2/2017
Second time I've ordered from etrailer and have been very satisfied both times. Thanks!
Lanier
4/2/2017
Exactly as described. Just took a bit to get to me. Very happy with the customer service.
Jenn F.
4/2/2017
eTrailer is a squared-away company. They do what they say they'll do. I like them.
Jeff K
4/2/2017
I needed replacement straps for my Thule bicycle rack. The straps I received were shipped in a timely manner and fit perfectly. Good service all around!
Todd H.
4/2/2017
Needed a key. The price was reasonable as was the S&H. Thumbs up.
Dave F
4/2/2017
I bought the multi-arm rubber tire chain adjusters to go with some chains I just bought on sale at WM (post winter). Although, I hope I never need to use them, up here in the Northwest, you don't want to be crossing mountain passes in winter without chains on board!
They arrived quickly and the communication (and price!) from etrailer was great. I recommend these guys.
Dan E.
4/2/2017
Keys worked and shipping and communication both excellent. Thank you.
Linda E
4/2/2017
Great service, fast delivery. user friendly web site and easy installation. I could not ask for a better experience.
Gerry
4/2/2017
Excellent Service...Excellent Product..thanks
Denny D
4/2/2017
Great site. Item descriptions were great. I was looking for what apparently wass an odd ball item. Extensive inventory and great descriptions ensured we got just what we needed. To boot, shipping was super fast!
Jerry
4/2/2017
Great quality and price. Quick shipping.
Gary
4/2/2017
Excellent product delivered quickly great customer service.
Ross
4/1/2017
Product was delivered on time and great customer service I will buy from them in the future
Ross
4/1/2017
Received exactly what I ordered. Received the item in 1-2 days from time of order; exceptional turnaround time!
Very pleased with this item and service received.
Steve C
4/1/2017
Fantastic service, and even with Economy shipping arrived in 4 days. Their shipping tracking is very nice to follow on where your shipment is.
Jim Jensen
4/1/2017
Item exactly as described brand new. Would recommend buying through ETrailer. They have excellent communication and exceed expectations.
Thomas H.
4/1/2017
The faucets works great. Thanks
Donald L. Wheeler
4/1/2017
Excellent Customer Service! This fit my trailer A-Frame jack, which needs the I.D. of the wheel sleeve to be 1.75 inches. I ordered from two previous sources which stated that theirs was that size, but turned out to be about 2 inches. I was concerned about this, and mentioned it when I contacted etrailer.com. They cared enough to pull this wheel off the shelf in the warehouse, bring it to the sales department, measure it, and contacted me to let me know the size was correct. Where else will you get that kind of service?!
Chuck J
4/1/2017
Boater's have known for along time that Fulton products are a step above most others out there. I bought this spare tire bracket to replace one that was stolen along with my spare tire and rim. I put heavy chain around the trailer frame and thru the wheel this time as you can see in the picture. Many thanks to etrailer.com for being so fast with their shipping . This is the very best company I have seen in many years and they truly understand what consumers want--great customer service!
Capt Bruce
4/1/2017
Good service , i will shop here again
PCDSS
4/1/2017
thanks works great. quick delivery perfect service, followup, etc.
Diana K
4/1/2017
etrailer has become my "go to" source for trailer parts. They have always had what I needed, and at a very competitive price; and their service after the sale (communication, quick shipment, followup) is great, even for very small orders.
John Boddie
4/1/2017
As usual, as expected, etrailer has been spot on with what I needed. Fast delivery and informative videos.
Thanks again
Tim
Tim F.
4/1/2017
Although installation will not begin for two days yet, I have looked over the components and find them more stout than I expected. Read over installation instructions and find them very easy to follow and believe installation will take less than the 4 hrs estimated. Price, customer service and delivery were awesome. Big fan of etrailer so far with the products I have purchased and recommend etrailer to friends and family who are interested in trailering. Keep up the great work.
Glenn M.
4/1/2017
Great web site for my trailer parts with fast service.
DWE
4/1/2017
Received in a timely manner.
Jean S.
4/1/2017
Was in a hurry to get some trailer repair parts etrailer was just the ticket use their 3-day delivery service parts arrive on time great prices would definitely buy from them again!
trailer parts shipped fast!
4/1/2017
The product is great! What convinced me to rely on etrailer was their quick service when I made an error in my initial order. The problem was corrected right away and there was follow-up after my return was received. Quick easy and efficient.
John L
4/1/2017
Fast. Exact product ordered.
Ross Moore
4/1/2017
Great Service, even better price.
Others I found were twice the price.
Fast shipping.
Will let others know about etrailer.
Paul
4/1/2017
Received hitch and installed with no problems, thank you for the excellent service.
rvk mey
4/1/2017
Great product.......Fast Shipping using economy ground......Tire fit like a glove....Good job eTrailer!
Dave C.
4/1/2017
Arrived quickly and was as described. Folks at etrailer were good enough to let me know when something was out of stock and helped me find a solution before a deadline. Thanks!
Chris
4/1/2017
Fast service good quality.
JB
4/1/2017
My order arrived exactly as I ordered it in a timely manner. I would definitely turn to ETrailer again for future needs!
Ben
4/1/2017
I bought a few of these a few years ago and they really work well for what I need. etrailer has always been a great place to buy parts, great prices, and the package is on my front porch in a couple of days. All the parts I have bought previously have worked flawlessly, putting brakes on my trailer was one of the best decisions I made. I like doing business with etrailer.
Rick C
4/1/2017
Fits perfectly and the shipping was super fast
Andrew Dittrick
4/1/2017
Donna P answered all my questions and personally communicatied via email that our order was on the way. Excellent Job
Ted J
4/1/2017
Called in to exchange part, the representative was very knowledgeable and helpful
Paul K
4/1/2017
Very durable product. Great service.
Works great
4/1/2017
Fast service, good product, easy to work with!!
TIM F
4/1/2017
Great mirrors, product arrived when promised. Great customer service.
Frank p
4/1/2017
Great price, great quality and excellent customer service team! Best communications I have ever dealt with, they kept me informed all the way until it arrived at my door.
Blake P
4/1/2017
Products showed up within a few days of ordering.
Kelly S.
4/1/2017
Great price and fast service. Can't get any better.
Neil M.
4/1/2017
Just what i ordered, wuick shipping thank you.
John
4/1/2017
Works great customer service was a super help. Thanks etrailer
Jeff
4/1/2017
Product arrived exactly as described and was a perfect fit. Fast shipping and excellent customer service. Would definitely recommend buying from this seller! Thanks again!
Darin
4/1/2017
Terrific service and selection. Easy to find a rare product. Quality of the product is top shelf. Quick delivery and great prices. Customer for life.
Dan M.
4/1/2017
Excellent quality and fast delivery.
Randy T.
3/31/2017
I ordered these hitch plates for Xmas but was immediately informed by Tamara that they were on back order & it would not be available til May. I told her we would wait. In February, Tamara called to see if I wanted to change the order but I told her again that we would still wait. Sal contacted me ten days ago & said the plates were in stock & kept me informed of date of shipment. I received the plates & my husband was thrilled with his belated gifts. It was worth the wait. You have great customer service!
Nance
3/31/2017
Tech support was great in ensuring me this product would fit my truck. Package arrived in a timely fashion.
Wayne
3/31/2017
I have bought several items from etrailer for several years and I have never been disappointed, mislead, or had to return any of them. I have always found them to have several selections, thorough descriptions, competitive prices, and reasonable shipping charges. I live in a small town about an hours drive from any place adequately equipped for trailer needs. Internet shopping has solved this problem for me. Thank you etrailer.
Dan D.
3/31/2017
The product is good, it's as described and I'm happy with my purchase. I need to comment on the customer service though. Originally I had purchased a different product and within one day a representative from etrailer called me to suggest a different product. They saved me a lot of time and frustration. I will continue to buy from these guys because of the quality products and the excellent customer service.
Ryan T.
3/31/2017
Ashley was terrific in answering my questions and getting additional products shipped asap. Pricing was 25% better than I could secure locally.
Prompt and friendly phone answers. You've earned a customer for life.
Dave in Denver
Dave 5 Cents
3/31/2017
hitch is great Bolted right no problem
Company is great also they upgraded to priority mail
Mike
3/31/2017
Product as described, great communication from Etrailer and a great price. A pleasure to do business with.
Tony C.
3/31/2017
I was needing Tires mounted to wheels, to replace the ones on a small trailer.
I stumbled across this company on-line, read everything, got the right way to measure lug size, to make no mistakes, and ordered a pair.
Good price, fit fine, these do what I need them to do, the trailer roles nice, what more do you want?
Carl G.
3/31/2017
Excellent hitch and very well made.
I really appreciate the fast delivery.
I have been buying from etrailer for a while now, and they just keep getting better!
Always my first stop with the trailer needs!
Gary
3/31/2017
Easy ordering, great communication, speedy delivery, product exactly as advertised.
Rick D.
3/31/2017
Good product, great shipping time
carl J
3/31/2017
Order placement was easy, products were delivered in a timely fashion. Very happy with this company.
Folding 5 steps and hand rails
3/31/2017
We received the clamps in a timely manner. They were packaged nicely. We haven't put them on yet, so I do not have a picture to post, but etrailer.com they provided quick service to us for ordering, shipping and delivery.
Trisha S.
3/31/2017
Works as described and ordered. This product was recommended by etrailer staff after the initial product I ordered was not available until the end of April, and I needed it by mid April. Upon receiving my order they called and advised me of this info, and offered this product which is perfect for my needs, and arrived within a few days of ordering. I have ordered from this company before, and every product has met or exceeded my expectations.
James L.
3/31/2017
This was my second order from your company and both went very smoothly. The ordering process was easy, communication was great, the follow up is appreciated, and I remain very satisfied customer.
Bud
3/31/2017
Between contacting customer service, ordering and shipping, every aspect was exceptionally professional. I received my product, and installing was easy. I will ALWAYS recommend etrailer to my friends and coworkers!
Joseph O
3/31/2017
Great service!
E S
3/31/2017
It worked great. I ordered the wrong one first. They shipped the correct one right away and handled the return quickly,also. I always check etrailer first.
Harrell
3/31/2017
All the products I bought from you guys have been awesome no problems with any of them thanks for your service I will buy from you again
THOMAS k
3/31/2017
Just what I wanted and with fast shipping
Mike c.
3/31/2017
Great and fast service
Gerry
3/31/2017
Fast delivery!!
Mark H
3/31/2017
Just what I needed and sent very quickly!
Bob C
3/31/2017
Received exactly what I ordered in three days...no complaints here...will definitely order again from this company.
George H.
3/31/2017
Ordered ball mount through Etrailer Corporation and received exactly what I ordered with great speed...will definitely ordered other items from this company without hesitation.
George H.
3/31/2017
Fast delivery. Reasonable price. Great service as always from eTrailer.
Derrick G
3/31/2017
Thank you so much George for such a fast delivery. I will definitely seek you for future references!
Lakeithra
3/31/2017
Fast delivery, quality products.
Harvey H
3/31/2017
Very nice, High quality and Fast shipping.
HONDA OF JEFFERSON CITY
3/31/2017
Great product fast shipping
Keith
3/31/2017
Great product and fast shipping thank you!
Raymond J
3/31/2017
One of the best internet companies that I have ordered from and I have ordered a lot over the years. Kim was excellent help with my order. I elected for free ship and my order was packed and shipped out on Sat. And
received on Wed.
Pricing was about half of what my local trailer retailer ask.
Bottom line, order from these people and you will not be disappointed.
The Curt controller was very easy to install and adjust and works perfectly. The ball mount is massive, no worries about breaking this monster ! Very pleased with every aspect of this purchase.
Lyn J.
3/31/2017
Fast delivery and great price, will be buying all my trailer parts from ETRAILER from now on.
JIM L.
3/31/2017
Kati is the best.
Patrick
3/31/2017
Excellent service.Fast and professional.
Travis M
3/31/2017
good product, good experience
steve
3/31/2017
hard to find item - etrailer had it! shipped and received promptly. love etrailer.
Bill W
3/31/2017
etrailer was easy to work with. Quick shipping. The electric jack works great.
Rich M
3/31/2017
Good product /good customers service
Leon Thomas
3/31/2017
Fast turnaround. Thanks
Steve M
3/31/2017
The LED bar lights are superior to the original incandescent lighting. I also switched the taillight assemblies to LEDs. The trailer is more easily seen now. Etrailer had all the products I needed and was always helpful. I will go to them first for all trailer products.
Bob N
3/31/2017
I ordered two new boat trailer lights. My 5-year old lights had leaked and shorted out. The new lights are now 1-year old and doing fine.
Etrailer gave me excellent service - good prices, quick paperwork and part delivery, and nice follow-up on my order. I would recommend this company to you.
Steve
3/31/2017
Fast easy service !!! Product received is exactly what I ordered. Customer service was very nice and helpful. Would recommend this company to everyone.
Craig
3/31/2017
Service was great and delivery was very fast
peter niles
3/31/2017
I ordered replacement parts for bathroom vent fan. The website was easy to use. Order process was efficient and good communication during the shipping process.
I received the parts and they were the exact parts. Installation took 15min.
Tony C.
3/31/2017
What I needed was received in timely fashion! Better quality than local parts stores provide a better price.
Galen C
3/31/2017
I ordered Rod savers for my boat, i checked several other places. the price was better and the delivery was awesome
Dean A
3/31/2017
Very easy install , used this product on previous vehicles and they do the job. etrailer is an excellent company to deal with!
Scott H
3/31/2017
Exactly what was expected. Install videos were awesome.
Ben W
3/31/2017
Everything was as it was supposed to be. Great experience.
Ben W
3/31/2017
I searched a lot of products on a lot of sites before I found the right bunk-liner carpet on etrailer. Primary to my purchase was a good search engine that helped me know what I was buying.
WB
3/31/2017
Right product and great service
Rod
3/31/2017
Great service and product
Rod
3/31/2017
High quality parts and fast shipping
James
3/31/2017
good service and fast
Skip
3/31/2017
This is a GREAT product we love it, really works great in towing with our motorhome
also great service from this company. Fast shipping
Hubert A
3/31/2017
The product was shipped in a timely maner and delivered in excellent condition.
TonyT
3/31/2017
Great quality, excellent communication from seller.
Michael Svenelid
3/31/2017
You guys were great! I don't like to do returns but if I have to you're the best and easiest. Thanks for all your support and help!
Bob W..
3/31/2017
The right product at the right price. Fast delivery. This is a great source for trailer components.
Doug
3/31/2017
I was extremly pleased with your customer service, I ordered the wrong part and Heather made it easy to get the part returned and the new part came the next day. I was able to get my trailer back on the road. Very very very satisfied!!
Dickie Dhondt
3/31/2017
As usual items arrived quickly and are the right parts.
Terry
3/31/2017
Great Delivery Time & Price. I will look at etrailer more often for vehicle parts.
Dan
3/31/2017
Had my part within days of my order I didn't have to cancel my weekly walk with my gal pal due to a broken stroller! Thanks Etrailer!!
B Freese
3/30/2017
I really appreciate their service and not charging high shipping. I started to order from another company and the shipping charge was very expensive. I dislike companies who charge a low price and then rip you off on the shipping.
etrailer was fantastic. the shipping time was good too. I would use them again.
Bob&Betty
3/30/2017
very fast shipping
jflynn
3/30/2017
ordered the 2 piece trailer vent {item whmav2-wavt2} very easy to install,used to provide air flow thru the enclosed trailer. my order was handled & delivered very promptly. highly recommend these folks to do business with. thanks for the great experience
jerry h
3/30/2017
Everything showed up in good shape within a week of placing the order.
Tim Y
3/30/2017
The Items arrived in a fast and timely manner as expected. The prices were great. I recommend this place to be considered a great place to shop. Thank You. I will be back for sure.
Bob H
3/30/2017
Very nice product Great Customer Service And Fast Shipping
Mark E
3/30/2017
All the parts have held up very good. I would recommend etrailer.com. thanks for the quick shipping.
Rich
3/30/2017
Works perfect. And Ashley also set me an email on the first one i bought that it was back ordered and she had this one in stock and could ship out right away and she did thank you Ashley E awesome costomer service
Josh Bartlett
3/30/2017
Bought several items in the past and they always deliver fast and accurate!
Kevin S
3/30/2017
As usual a great product at a great price
Ted A
3/30/2017
Thanks again for a prompt order -have ordered 5 to 6 timers from etrailer and have had great results each time . Keep up the good work. Thank you Don
don
3/30/2017
Good product and fast shipping.
Jim A
3/30/2017
Good prices and fast delivery! There was a problem with the order and they quickly rectified! Highly recommended!!!
Steve B
3/30/2017
GREAT PRODUCT GOOD PRICE FAST DELIVERY. THANK YOU
STEVE M
3/30/2017
I was very pleased with the racks and the customer service I got from your company!!!
Dave
3/30/2017
Exactly as described. Nice price.
Great service!
3/30/2017
Really nice quality. Fast shipping.
Don
3/30/2017
Received parts as ordered and on time!!
Dan L
3/30/2017
The parts were to replace parts sold with a bike rack, so I knew what I was getting. Identical to original, and arrived quickly.
Dean P.
3/30/2017
The Curt trailer hitch we purchased is excellent. It is strong and sturdy and shows no signs of wear and tear.
Our experience in purchasing through etrailer was equally as exceptional. I spoke with their support people before buying and they were awesome. Shipped timely as promised.
Excellent service and superb product.
Nancy P.
3/30/2017
Iv'e ordered multiple times from etrailer, and as before fast service. I don't even shop for prices anymore. Plus the videos are very helpful.
Thanks etrailer.
Jeff O
3/30/2017
Received the CAM58033 grill today.
etrailer emailed upon receiving the order.
They emailed upon shipping the order.
Then emailed to confirm their records indicated receipt on my part.
Outstanding communication.
Packaging was excellent.
Item was tested and works as advertised.
Thank you etrailer for being an outstanding vendor.
Austin
3/30/2017
Quick delivery and easy to install. Thank you for the installation video! I have already ordered another product.
Paul T.
3/30/2017
Installation was fairly simple. The online videos are GREAT. EXCELLENT customer service.
Frank C
3/30/2017
Great service. Fast shipment.
Bobby
3/30/2017
Received products in a timely manner, price and products as advertised. Definitely would purchase from this business again.
Janice M
3/30/2017
Product is exactly as shown, works for just what we need. Customer Support was great and provided me details I needed to make the decision and order. Parts showed up as promised.
Rick G
3/30/2017
We have had this product before and are extremely happy with the quality. In fact, we have recommended them to many of our friends. If you own a Fifth Wheel, these are the ONLY tires to buy!
As for the service from etrailer, it is top rate!!
Beverlee Parker
3/30/2017
It was so easy to find the exact item I needed on your web site, customer service was great, and follow up on the order was nice as well. Will be back for sure the next time I need something and standard shipping was very fast!!! Keep up the good work.
Lee C.
3/30/2017
Fast service at a good price.
Michael S
3/30/2017
Both product and folks at etrailer were nore than satisfactory.
Bill E.
3/30/2017
Great product, now no worries about a flat. First time doing business with Etrailer, easy and fast, great job!
Arthur S.
3/30/2017
Quality product, good pricing.
Dave
3/30/2017
Firsta purchase, everything was as advertised. Will buy again!
Dave
3/30/2017
Your customer service answered my questions faster than
I thought possible! I ordered a C16991 wedge for a reese revolution
pin box and the C16515 curt head assembly to fit my curt R5
roller hitch. You shipped them and kept me informed and they
arrived very quickly. I installed the head assembly and wedge,
and now am waiting to see how they work when I get our camper in 2
weeks. Keep up the Great Customer Service!
mark h.
3/30/2017
The ball mount was delivered way before I expected it to.
also the fit was perfect. didn't have to modify anything.
I am very please with etrailer and this product and will use them again.
Patrick M
3/30/2017
As always etrailer puled it off again. This time Troy helped us get the right hitch for our van in record time. Thanks again for the help and the awesome service.
Joe S
3/30/2017
This product fit perfect.
The real credit goes to Etrailer.com and their service. I have used them many times. As always, A+ product and service. I will use them again I am Sure of that! John B
john b
3/30/2017
Very fast delivery. Customer service is great. I had several questions, and they were able to assist me. I will definitely be shopping here for all my trailer needs!
Kim Y.
3/30/2017
Bill E w/etrailer did a very good job answering all my questions and making sure I ordered and got the parts I needed, Also followed up after delivery. I really liked the on time delivery tracking site, It was spot on and very accurate.
etrailer will be my first call for info and ordering,
Kenny
Kenny W.
3/30/2017
Exactly what I needed, at a great price, and with a wonderful turnaround time!
Hannah P.
3/30/2017
I couldn't have received better service ! Dana was amazing and I always tell my friends about the great service she provided for me. I received emails start to finish from her the only thing Dana could have done more would have been install the landing gear for me ! as far as the product it is very good quality .
michael d.
3/30/2017
I've found these Loadstar tires to be the best value for our Facilities Department. The price is the best I've found anywhere and I like that I can count on delivery within a week in most cases.
Pete O.
3/30/2017
Works perfect. And Ashley also set me an email on the first one i bought that it was back ordered and she had this one in stock and could ship out right away and she did thank you Ashley E awesome costomer service
Josh Bartlett
3/30/2017
Excellent heavy duty product that makes a hard, messy job easy. etrailer is always my first choice....great products, prompt delivery and helpful customer service! I'll be back!!
RP
3/30/2017
I'm happy with the product and price.
Earl R
3/30/2017
Great price fast service
Midwest Outdoor Services
3/29/2017
Just installed it. Easy as pie!! Another Sturdy product from etrailer at a great price!!
Matt M
3/29/2017
great customer service,great selection and great prices!
kevin f
3/29/2017
Awesome
John b
3/29/2017
when I started my search for trailer parts I came upon etrailer through a Google search. While I had never heard of them I am happy to say they are a great resource for parts, offer prices lower than those I saw on [site] and have great customer service.
I purchase many items for my business on line and was please by their friendly service and knowledge.
When I need parts in the future I will be sure to return.
Dave C
3/29/2017
I was very pleased with not only this but all of my purchases from etrailer over the last few weeks as I restored and added brakes to the axles on my old equipment trailer. Not only was etrailer the source for all the parts I needed but also the source of the information I needed to make informed product choices along with educating me on how to do the job myself. Saving me alot of $$$$.
etrailer.com seems to be the best in the business and obviously not by accident
Thank you VERY much
James
James E
3/29/2017
The items were as ordered and received in a fair amount of time, they were packaged okay, I have already installed them and they are working out great. This company has good pricing and okay shipping costs. This company is great at what they do. Thank you for your time and efforts in this matter.
Marty L. Rivera
3/29/2017
Good product, fast shipping, very helpful salesperson. I had to make an addition to my order after the first one was placed. Bill was helpful and the order shipped quickly.
Martin M
3/29/2017
working with Chris was wonderful. . Mirror face was back ordered, I was well informed as to its delivery date!!
Richard A
3/29/2017
Great selection. Easy to manage site. Very timely delivery. All products received as ordered.
Jim G
3/29/2017
Received my order right on time. Perfect, Great and only place to get ur parts.
This is my second order from etrailer.com and I will definitely order again.
100% Top notch products, only the best will do. So glad I found this place.
CAMPING NEVER STOPS WITH etrailer.com
James A.
3/29/2017
Product was fine and did what it was supposed to do.
Joe Klein
3/29/2017
Very helpful support staff.
Peter Kotlarek
3/29/2017
The proper part shipped timely. Good support from the net site. Good price - will be happy to order again.
bb
3/29/2017
Excellent, would buy more products.
KEITH
3/29/2017
My hitch and wire kit shipped fast. I was kept up to speed on when it shipped. The wiring kit was not the correct one and etrailer shipped the correct one right away and provided a pre-paid label for the return of the incorrect one. The hitch is high quality and looks great and I saved $300 from the OEM one. Directions for installation are right on and easy to follow.
In my book I would recommend etrailer to everyone
Joe E
3/29/2017
Item arrived on time and in perfect shape. Best price for this item on the internet.Another great purchase from etrailer.com!
M.G.
3/28/2017
Very satisfied with the product and the service!!
Jason
3/28/2017
Delivered quickly packaged in good condition. Have not installed so cannot comment about that. Good company to deal with
Patrick M
3/28/2017
The only bad thing is that I haven't used etrialer sooner.. The service,the knowledge, best of all the price!!! I'm a costumer for life thank you e!!
Will S.
3/28/2017
Replacement key worked as designed. It amazes me what is available from etrailer. It got here quick and as always the shipping was very reasonable. Thank you etrailer!
ibmbob
3/28/2017
Great product. Fast Shipping.
Andy M.
3/28/2017
Fast delivery and product works as described. Will do business again.
Ron P
3/28/2017
I just had my hitch delivered today and so far I am very happy with everything. Ordering was easy, the customer service was excellent and shipping was fast. I am taking my vehicle to my garage for installation later this week. I am already a repeat customer and will shop here first for all my towing accessories. Thanks!
MichaelW
3/28/2017
Both products arrived and are what I expected. Easy ordering and fast delivery. 2nd time buying from them and will do so in the future if needed.
Excellent
3/28/2017
I purchased a hitch and a wiring harness kit from etrailer.
Both were of excellent quality and easy to install.
The wire harness was especially easy to install with simple plug in connectors and one ground wire to attach.
I will definitely be buying from these folks again in the future.
Terry P
3/28/2017
Great product and always great service from etrailer.
Nick O.
3/28/2017
This tire and wheel are a spare for my 6 x 12 utility trailer. I mounted it with a mount also purchased from etrailer and secured it with a wheel lock I also purchased from this website. I have made many purchases from etrailer for my boat, utility, and Airstream trailers and have always been very satisfied with every aspect of all my purchases. This business is a KEEPER! Purchase with confidence.
Jon C.
3/28/2017
Very satisfied
April touponce
3/28/2017
Very happy with service and products
April touponce
3/28/2017
The product was delivered as scheduled and was exactly what I ordered. I have never had any problems getting any orders or information from etrailer. The people are courteous and very knowledgeable.
Ken Hulsey
3/28/2017
I received excellent service placing my order!! The products were exactly what I ordered and I am well pleased with them,
Tommy L.
3/28/2017
Had to replace some faded out clearance lights on my trailer. Snapped the new ones right on. You guys always a good to deal with, including the videos you have on some installations. They were really helpful when I had to install my trailer brake setup on my truck! Thanks Hal
Hal
3/28/2017
My order wasn't processed for a few days after I submitted it, so they called me and said they would send it with expedited shipping free of charge. I received it when it was promised, and had it installed within 30 minutes.... piece of cake! Thank you.
Curt P
3/27/2017
Outstanding quality when I order items! Staff is incredible! Shipping is always on time! I spoke with "Kim" ...as she is above being "Stellar"!!
Thomas
3/27/2017
The key came promptly in the mail, and it fit perfectly in the tool box. I would highly recommend etrailer.com as a great source for trailer related products.
Ed
3/27/2017
Haven't been able to install the lights yet, a dry fit, and appearance look outstanding. Will definitely use etrailer in the future. Outstanding customer service.
Jim L
3/27/2017
As always you're products are great! Videos are great! I will purchase from you again!
Paul f
3/27/2017
This is a well made product. I failed to order the required diode kit for the application I was using it for, so it did not work right away. I have ordered the diode kit and fully expect everything to be great.
The customer service is extremely good and friendly. They really want to make sure customers are taken care of.
Fred G.
3/27/2017
Fast response great price
Rick S
3/27/2017
Great price, quick response and great customer service
Rick S
3/27/2017
The team at etrailer is great to work with when searching for repairs for our toyhauler. I ordered the replacement pieces for our loft ladder. Our RV is older and I found it difficult to find the exact product I needed... These worked just fine once I realized I would have to reuse my screws from the old pieces as the new screws are course threads (probably for a different ladder) and my ladder had fine threads. My ladder now is as good as new.
The customer service though was exceptional.
Trish
3/27/2017
Quick delivery. Appreciate the service
Sean
3/27/2017
It was exactly the part I needed. Put my vehicle information in and it showed me the part number. I was extremely please and have placed a second order.
Dave
3/27/2017
Hi Tommy, the pair of tires and wheels I purchased from you for my jetski trailer are working perfectly and are still looking exceptionally fine??...even after a year and about 4000 miles. Tommy, you and the rest of the etrailer folks were great to work with, very courteous and extremely punctual (from the ordering process to my 'front door' delivery) !!! Thanks for all your 'GREAT'service, Tommy!!!??
You have a customer for life ??!!!
Michael H.
Littleton, CO. / Tavernier, FL.
Michael H.
3/27/2017
Had a great experience with this order. The fit was perfect and the quality excellent. Delivery was much quicker than expected. I would highly recommend using etrailer.
Michael B.
3/27/2017
Product was exactly as expected. The detailed info, photos, and videos on the website are awesome for determining the correct product.
Randy K
3/27/2017
Etrailer has literally the best customer service I have ever had. I even got a call that my order was processed and in route - from a real live person. They have always had everything I needed and great guides to make sure you are not ordering the wrong item. I will definitely be back! Perfect job guys and gals!
Dennis
3/27/2017
Awesome service! And THIS is why your site will be my go to for all my trailer needs! I will also send anyone and everyone your direction that I can!
John A
3/27/2017
QUICK SERVICE, QUICK SHIPPING AND a FRIENDLY and helpful staff.
BOB S.
3/27/2017
I needed a spare locking hitch key.
Found it at etrailer, ordered, it showed up.
The end.
K. Dunkle
3/27/2017
I received my order in a very timely manner with the least expensive shipping as I was not in a hurry. It was packaged well and was EXACTLY what I needed. This is the only place on-line I could find this accessory. I would order again from this company if needed. I would also recommend this company to anyone based on my recent order. Good service.
Kelly D.
3/27/2017
Everything shipped fast and are excellent products.
Rich O.
3/27/2017
I haven't taken it out of the box yet but I ordered it on Wednesday and it was here on Friday! Now that's fast!
Charles Miller
3/27/2017
Very quick and easy order process. Great customer service help. Arrive quicker than I thought. Thumbs up for etrailer. Highly recommended
Alan
3/27/2017
Excellent services tracking and product
Super fast delivery - keep up the great work
Guys - couldn't ask for much more
Fantastic company - I'll be back for more!
Dan S.
3/27/2017
This was by far the easiest on-line order process I have ever experienced.
Not only was the process simple and the deliver very quick and correct but, the phone support for my questions was the best.
The staff @ etrailer has the knowledge and the skill needed for success. I will recommend etrailer to anyone who needs towing accessories.
Thank you very much
Kenny Estes
Mr Estes
3/27/2017
This was the 1st time I ordered anything from etrailer.com. They offered the best price on both the product itself and the shipping. The website is easy to navigate and the product was delivered as agreed. I chose the least expensive shipping option and the product took about a week to arrive. The only thing to be aware of is that the tracking for this shipping option was pretty much non existent. But I'll take that any day for the rest of the service.
David C.
3/27/2017
I have purchased several items from etrailer and have always been very satisfied with there parts and there service. I have never had the pleasure of talking with any of there reps,because they do such a great job of describing their parts with videos and knowledgeable people it makes the job easy. When you live in a small town you can't just go down town and buy a new set of spring hangers or a new spring, but with the push of a button you can usually find what you need and it is priced fairly.I am a very satisfied customer. keep up the goog work etrailor
Lavern A
3/27/2017
Exactly as described. Great service as usual from these folks!
Constance F
3/27/2017
The product is excellent and the timeliness of the shipping by E-Trailer far exceeded my expectations.
Deb K
3/27/2017
Helpful etrailer CSR and the tires showed up quick. Looks like a great product. SO far so good.
Andrew
3/27/2017
I ordered and received my part within 3 days, Daisy from eTrailer was very friendly & helpful when I was placing my order. Stacey kept me up to date with all my invoices & tracking info for my purchase. I couldn't have been more satisfied when I received the product with quality of it and how very quickly it came. I saved them as a favorite for vendors on parts resourcing! Thanks again!! Bruce
Bruce J
3/27/2017
PRODUCT JUST AS IT WAS CLAIMED TO BE. I'LL BUY FROM THEM AGAIN!!!
CHARLIE G.
3/27/2017
Great prices, fast service and parts came faster than they had estimated. Constant email up dates are much appreciated. Everything came as ordered in perfect condition.
KM
3/27/2017
Products I bought from Etrailer were shipped quickly. Was replacing existing lighting and went to the led lighting. Description of part was accurate. Good choice for me. Price was better than I could get locally. Good company to do business with.
Randy B
3/27/2017
Love the kit. Great quality. Called customer service for clarification of part number- very knowledgeable & friendly. Very satisfied. Thanks eTrailer!
Kim B
3/27/2017
All the lights that I bought were the right fit as advertised and work. I purchased more that I needed because of damage that occurs. I am trusting that the spares will be just as good. Thank you for a good product and ease of ordering and site navigation.
AlanV.
3/26/2017
I called etrailer to make sure what I wanted was the the right product for my truck. The consultant was very helpful and polite. I ordered over the phone and received my four days later. I will order from etrailer again. I was very pleased with their service.
Ray D.
3/26/2017
Perfect replacement for my present connector. Spring broke on the other one. Videos on the eTrailer site were very helpful. HmS
Hank S.
3/26/2017
Product works perfect. Plugged directly into the vehicles factory harness with no cutting. Comes neatly packaged with short and to the point instructions. Great product and great company to deal with. Will be dealing with etrailer in the future for a hitch for the wife's car.
Tyler
3/26/2017
Exactly as described, Fast shipping & great shipping rates! THANKS!
Bob H.
3/26/2017
Remote control of blue ox brake buddy was defective when rcvd. One call to
Etraler and a new one sent free of charge along with a pre paid return label for
the defective unit. Service was great so I give 5 stars.
john wilson
3/26/2017
I don't know why my trailers are always getting beat up but etrailer always has good products that work at an affordable price.
Thanks etrailer
R Suda
3/26/2017
All products that I have purchased from etrailer have been excellent. Product and prices are excellent.
Jdf
3/26/2017
Just what I needed at the best price!
Shipping was fast too!
Thanks!
Jeff
3/26/2017
Great customer service and support ...exactly what I needed. ..will definitely shop again
John B.
3/25/2017
Product was not in stock and took a few weeks to get. Communications were good regarding the status of my order and estimated time to fill.
Ernie H
3/25/2017
Great product, as described, shipping was faster than I paid for. They went out if there way too make this an enjoyable purchase. I would not think twice about recommending them or buying from them again. Thank you!
Jeff T
3/25/2017
Great product and fast service. I will be back I have other trailers and I have told several or maybe even many people about you. Thank you so much These were mostly bearings and seals for a heavy trailer so I don't have any pictures. Take my word for it though with them
Jeff Bonifield
3/25/2017
Product is exactly as portrayed and defined on website. Was contacted promptly with any delays, delivery date. Highly satisfied.
Gary S.
3/25/2017
Great product....great price.....great service!
Jim S.
3/25/2017
This spare tire cover for our travel trailer really dressed up the unit. Your product was the quality we were looking for and the cost of the item was below a few other businesses I looked at.
Excellent service
Thank You
Ernest S.
3/25/2017
Product is great, and works as advertised. Service was top notch. Great experience
Trent
3/25/2017
Quality construction. Adequate assembly instructions. Etrailer helps you find the right combination of components to do the job. Professional, friendly service.
Richard
3/25/2017
Great products
Extremely Safe shopping
Awesome FASSSSSSST shipping too
Great Communications !!!
Dale P Baker
3/25/2017
What can I say that will be above the excellent service about the best products etrailer produces and markets. Just thanks for your quick response and service.
Carroll Wilkes
3/25/2017
Great website, great service, great product and pricing. I am very happy with the shopping experience with etrailer.
Raj
3/25/2017
Nice, new and fast.... Thanks
Dan M.
3/25/2017
The website had all the specs that I needed to find the right hitch for my truck. They also have videos about the product that were very helpful. They were also very good in keeping me up to date on the tracking of the product during shipment. Overall excellent experience.
Austin lutz
3/25/2017
Fast and Great Service. Fit perfect.r
Rick A
3/25/2017
I need a couple of spare "L" brackets for the weight distribution hitch on my truck. eTrailer had them in stock and they were here fast. You can' beat eTrailer for product selection and service.
Dean R.
3/25/2017
Just like OEM products at a third of the price
Phil n
3/25/2017
We always order from etrailer.com because they have proven to supply excellent products that are accurately described so we get the right thing every time. Prices are fair, shipping is super-prompt, and they are very helpful when needed. Thank you etrailer.com for always performing!
Larry Johnson
3/25/2017
Fast service
Cameron
3/25/2017
Product was exactly what I ordered, received it in a timely manner, I will use this company again
Terry
3/25/2017
Product arrived in about 5 days from time of order -packaging was done well -product fit as advertised . Excellence service -have order several other items for RV and will continue to use this supplier. Thank you
don
3/25/2017
at present I am unable to rate the product, I have installed it but have not driven my rv but the product looks great and seems well built I will say that as always etrailer is an excellent company to deal with and I will continue to shop with you. the product arrived a lot sooner then I thought it would.
george b
3/25/2017
All I can say is how impressed I was with both the information and phone help I received in this purchase. Everything that I asked was answered, everyone was super nice and knew what I needed for my replacements. That and a great price!
Garrett
3/25/2017
Woks perfect! Great quick service from Etrailer!
Jeff T
3/25/2017
Woks perfect! Great quick service from Etrailer!
Jeff T
3/25/2017
Great Service.
Southern Oaks Farm
3/25/2017
Great service and very quick delivery, coundn't ask for better service THANKS!
Jim A
3/25/2017
Super fast shipping,all parts are exactly as shown,good prices!
Joe W.
3/24/2017
Exact fit! Fast shipping. Great company to do business with!
Mitch
3/24/2017
The parts fit great and etrailer staff was great to work with.also prompt shipping I received my parts a day early thanks etrailer
Virgil
3/24/2017
i not only ordered the cover but also a demco 16 k auto slide hitch kit.started by asking for suggestions for a hitch.was answered very professionally by Jeffery L.placed the order with Jordan F. also Susan H. Sarah H were of the utmost help with questions / and fast solutions ! thank you all.would not think twice about recommending e trailer to any one. i will be back when the need arises for sure!
Buddy R.
3/24/2017
Perfect. Exactly what I wanted. Quick delivery. Great price. Couldn't ask for more!
Ron B
3/24/2017
Came quickly, well packed and exactly as ordered. Thanks!
Pete S
3/24/2017
etrailer.com was the only site that had the correct info for this cap. Shipped quickly and priced reasonably.
Mark S.
3/24/2017
Good quality, fast shipping. Part fit perfectly.
Great part
3/24/2017
As Described Fast Shipping, Fair Price
Dale H
3/24/2017
Great service!
JZ
3/24/2017
Excellent experience excellent price product was delivered fast and as advertised. I will be looking first to etrailer for any of my future rv
restoration needs. Rick
Rick
3/24/2017
I have been very pleased with all the products that i have ordered from etrailer. The delievery has been faster then i had anticipated. I highly recommend anyone that is looking for trailer products, to look around on your web site first.
michael H.
3/24/2017
Ordered 5 days ago, came in today. Installed in less than an hour with no issues. I included a pic, but as promised, you can hardly see the hitch on the car, but look close, there's a little reflection below the license plate. Great company, fast shipping and they communicated well after I ordered, including a follow-up after I received it. I definitely recommend etrailer!
Ed H.
3/24/2017
Products were delivered swiftly and correctly. Further, Etrailer online customer support wrote me direct emails each step of the way detailing when my items shipped and arrived. Truly a great company with its customers as a primary concern. Thanks Etrailer!!
Brian W.
3/24/2017
The fit was very good, and it is holding up just fine. I'm happy with the bumper and the service was very good. I will order from etrailer again if I have need of anything they sell.
James
3/24/2017
Web phots are always good, shipping is on time and I always have the best customer service from Laura and staff at etrailer. Thank you Allen
Allen
3/24/2017
Excellent product! Fast shipping and great customer service!
Matt Poulin
3/24/2017
GREAT TECH SUPPORT AND SERVICE. PROMPT DELIVERY
Dan
3/24/2017
Everything I have ever ordered from etrailer has always been high quality and exactly what I need. I ordered on a sunday and they were delivered wednesday, something that never happens out here in the boonies. They are very helpful and I always recommend them to my friends.
Tim M.
3/24/2017
Good fast service and quality made key.
Will plan to use etrailer again when I need a key or other products that may be available.
Chris B
3/24/2017
Very pleased w/ personable service and assistance. Product price, timely delivery, and correct item...hurray!
Vickie G
3/24/2017
Service was prompt and courteous. Even for an item that was on back order, I received periodic updates informing me of the shipping progress.
Jeff F.
3/24/2017
Good customer service. Great product, works as advertised.
Steve T
3/24/2017
Thanks guys for the great service and website. It was very easy to research items and cross reference items. Used regular shipping and had it in 3 days. Very HAPPY!!
Doug M
3/24/2017
great product,great price,fast delivery.Would definitely buy again
Mark B
3/24/2017
Customer service was great the items arrived on time, will buy from them again
John W
3/24/2017
Great product, exactly what I need with very fast shipping, can't beat the price either, will be recommending and using etrailer again
Jake m
3/24/2017
George was great ... Expedited my shipping even faster.
Robert W.
3/23/2017
Timely delivery time,very good prices
Dallas B
3/23/2017
Great price and fast shipping. I will order here again.
Neil S
3/23/2017
Great products and price
Kem D
3/23/2017
Very happy got order promptly all good!
James H
3/23/2017
Everything was right on time, great sales people. All the bearings, seals, and races fit nicely.
Jerry s
3/23/2017
Product looks great. Have yet to install but if it's as good as the other products I've purchased from etrailer I expect a simple install with great results.
Earl S.
3/23/2017
Excellent product. Fantastic service. Lightning fast delivery. What else is there to say. Thanks
Les S.
3/23/2017
I revieved my package and everything looks good just have to install it. Love ordering from here. I ordered my hitch from here and it got here quick just like the wiring. will definately keep ordering from you when need too
John Beattie
3/23/2017
Just as described , great parts, great ordering, arrived in great time
Travis
3/23/2017
We will definitely buy from your company again.
Randy Poore
3/23/2017
It arrived prior to my deadline as promised. There were no instructions in the Coachlink box but I found them on the web easily enough. I have made three purchases from etrailer and have leaned on them with questions and for technical support. Messages are returned very quickly and they always are helpful. Prices are competitive. I try to order from etrailer whenever possible as they are very easy to work with and are always available with help if needed. Great company and people.
RV Steve
3/23/2017
All items were received within three business days of placing the order and were easily tracked from the tracking site etrailer sent. They were packed well and received in great condition. Thank you for the great customer support and speed of delivery. I will use etrailer for my future needs.
Mike Regner
3/23/2017
Great customer service very helpful
Great price
Excellent product
goldendale exhaust
3/23/2017
Etrailer had the Thule parts I needed in stock and shipped quickly. Excellent customer service and post sales follow up.
Bill N.
3/23/2017
I got the right product and quickly , I will buy from here!!!!!
Scott R.
3/23/2017
Great product. Super fast delivery and I loved the email confirmations for both when the item was shipped and when the item was delivered. I will definitely use etrailer.com for future purchases.
John M.
3/23/2017
great service shipped same day fit perfect.
if you need trailer parts etrailer is a great choice
RAY HENSLEY
3/23/2017
I ordered this, and other parts for my latest travel trailer. I put the exact same parts on my previous trailer two years ago and everything worked perfectly. That is until the flood. Etrailer had the best prices two years ago and still does. Shipping is still fast. Thanks.
JW
3/23/2017
All products ordered were as expected and did the job. Thanks
Tim S
3/23/2017
PERFECT AS NORMAL
DAN CRULL
3/23/2017
Excellent product and fast shipping.
Darrin
3/23/2017
Ordering my parts was very easy and Service was great. I was having a hard time trying to find the correct package of parts. Had just what I needed and at a Good Price!!
Rusty
3/23/2017
Excellent Quality.
I have not installed it yet, but I know it will support anything I will ever need.
Etrailer customer for several products now.
These guys rock.
Fast Delivery also!!
Scott
3/23/2017
just what we needed
myronm
3/23/2017
not only a great item but exellent CUSTOMER SERVICE!!!!!!
Jeff McDonald
3/23/2017
Understood there was a wait from the manufacturer. I was notified. Once you received it i was notified again. Great job on keeping me posted. Got it and it's just what i needed. Thanks!
Aaron h.
3/23/2017
I tried finding these springs on both [sites] with very little luck. I'm glad I googled it and found Etrailer. The seller on [site] wanted more for shipping then my whole order was combined at Etrailer plus I got my order in 3 days. Great price with great service. I will definitely come back.
Ron S
3/23/2017
I ordered the wheels on Saturday and received them on Wednesday. Amazing....and all with free shipping. The wheels are fantastic. they will make my Casita look really smart. Can't wait to get them mounted. You guys are the best. I'm an Etrailer fan for life.
Dale C.
3/23/2017
Excellent very pleased ---very pleased dealing with etrailer
Dennis L
3/23/2017
Wow, the right product the first time and delivery was very fast. Thank you for great service
Guy H.
3/23/2017
The draw tite hitch silencer arrived on time and I installed it in a matter of minutes. I watched the installation video which was truly very helpful. I installed my draw tite hitch and wiring harness earlier in the week with the aid of the videos. I am completely satisfied with the product and the service from etrailer.com and have already recommended them to a friend.
Gary R
3/23/2017
Quick and fast delivery. A+++++++++++++++++++++
Joe R
3/23/2017
I was very happy my order was delivered within a week . I'm very appreciative
Lynnette
3/22/2017
Delivered quickly and in good shape. Everything was just as we ordered.
Randy M.
3/22/2017
I REALLY LIKE THIS PRODUCT. I DON'T HAVE IT INSTALLED YET SO I DON'T HAVE
PICTURE INSTALLED.
I WAS IMPRESSED MORE WITH THE WAY I WAS TREATED BY YOUR COMPANY. JANICE WAS VERY HELPFUL AND VERY CONSIDERED ABOUT WHAT I WANTED AND SHIPMENT
WAS VERY PROMPT.
THANKS FOR ALL YOUR HELP IT MAKES FOR A PLEASANT DEAL AND I'LL RECOMEND TO OTHER PEOPLE.
LAWSONWHITETAILS
RANDY LAWSON
Randy L.
3/22/2017
Once again.... excellent job. Order arrived timely and well packaged.
Thanks and we will see you again soon.
Mike T
3/22/2017
Great service with quick shipping. I'll must definitely use your site again. Plan to use these with our new motorhome.
Rob L.
3/22/2017
What a great experience. Etrailer is a great company that knows what customer service means. Thank you for the quick delivery and the install video made installation a breeze.
MIkeS
3/22/2017
I found etrailer online while looking for a replacement lens for a taillight on my camper. Their website was easy to navigate, making it easy to find the part I needed. Called to place my order and the staff was friendly, knowledgeable and professional. Price was very good and the part arrived in three days. If you need a part for your trailer or camper, I highly recommend using these guys.
Bill Adams
3/22/2017
Items fit perfectly. Fast shipping and great communication. Will definitely buy from etrailer again!
Dave B.
3/22/2017
The product I ordered showed up quickly at a great price and is heavy duty. I would highly recommend etrailer to anyone.
Chris C
3/22/2017
Etrailer had what I wanted at a very reasonable price. I was impressed by their shipping and handling charge. It was very realistic. Not loaded down with a lot of surcharges and add ons. Whenever I have a need tat Etrailer can satisfy, they will have my business.
David M.
3/22/2017
Wanted trailer hitch locks that were keyed the same but had a problem that I did not order them that way on the original order. Called to let them know and ask what could be done and before I could hang up the phone new locks...."keyed alike"... were on their way.
Great company with GREAT customer service!!
Albert G
3/22/2017
Looks good, arrived promptly.
fred
3/22/2017
Delivered on time and the product was as expected.
Jason
3/22/2017
etrailer was super responsive to my many questions regarding this product and enabled me to make my decision quickly, great company to deal with. Can't wait to use my new bike rack!
Thule Archway XT 2-Bike Rack
3/22/2017
Tires and rims arrived in a timely manner. We were kept informed of the order as to when it would be shipped. Products were exactly what we ordered and in excellent condition. Placed on trailer the day we got them. I highly recommend etrailer for all your auto and trailer needs.
Terry T
3/22/2017
Excellent help and very quick delivery.
Sonney
3/22/2017
This is exactly what I wantet. great customer Service!!
Thank you!
Excellent
3/22/2017
Well made, delivery date was on time ,sales representative was excellent,very happy with it
Rod
3/22/2017
Products appear to be high quality. The order was correct and I received it in a reasonable time frame.
William C
3/22/2017
Easy ordering. Fast delivery. Great experience.
Richard C.
3/22/2017
excellent product. always a pleasure to deal with etrailer. customer service is also 5 star. has the fastest shipping around.
danny r
3/22/2017
These products do what they said they do. Why I bought them from eTrailer is because they looked at it from my point of view and helped me make the best decision for me
J Martinez
3/22/2017
I could have bought this anywhere. I went with eTrailer because they helped me make the best decision possible. This is the best product for MY usage and I can appreciate that they looked out for me.
J Martinez
3/22/2017
In my original order for a 4" trailer hitch pin, the matching clip was missing (could have come out of the box during mailing). Company promptly mailed me a replacement. It's a small thing, but to me, this demonstrated a commitment to customer satisfaction.
John L
3/22/2017
Worked out as I expected
Al
3/22/2017
Outstanding! Product delivery ontime! Took 30 minutes to put on and I was off with my first load! Customer service EXCEPTIONAL!
Dave T
3/22/2017
Parts arrived as ordered and delivered on time.
Mike.R
3/22/2017
Our purchase with Etrailer was as smooth as can be expected. Although our product was not in stock at the time of ordering we received prompt notifications of our order status and expected delivery. All of our emails and questions were answered within a few hours. Overall our experience using etrailer was positive, timely, and cost effective. We will be returning customers.
Bell Construction Co., Inc.
3/22/2017
Easy shopping on the website. Reasonable pricing and quick delivery. Will shop here again.
Lee L
3/22/2017
We had difficulty turning in our 5the wheel trailer to get fixed due to not having the correct part to have the hitch installed. We ordered the hitch rail kit from Etrailer and we received it just on time even if we had the billing information incorrect the first time our credit card was used. Their staff was very helpful in helping you find the product that you need. Overall, highly recommend Etrailer.com!
Cess H.
3/22/2017
Great inexpensive replacement and I received my order in two days. Etrailer always exceeds my expectations.
Brandon J.
3/21/2017
I received exactly what I ordered and the items arrived on schedule.
Thank You
Geno
Geno H
3/21/2017
Great product. Etrailer was great on the shipping as well.
Jeff A
3/21/2017
Great brakes great service!
Ron B.
3/21/2017
Parts came fast and are still working great.... Thanks Etrailer....
Jordan Briere
3/21/2017
I received everything I needed and in a timely manner. I love eTrailer's approach to customer service.
Jeff N.
3/21/2017
Great product and great service
Rich D.
3/21/2017
I ordered the Thule rack cover screw and etrailer was the cheapest in town They also shipped it immediately after I placed the order. I will use them from here on out.
Hector D
3/21/2017
These particular trailer tires were difficult to locate. I was fortunate to locate them at etrailer.com. No other tire manufacturer had an 8-ply tire of this type. In addition to finding the best tire available in this price range, I received the utmost in customer service. Chris was extremely helpful in my transaction, and I would highly recommend the tire and the company. I was very happy with the price & exceptional delivery.
GREAT TIRE & CUSTOMER SERVICE
3/21/2017
Fast shipping, exactly what I ordered.
Jennifer J
3/21/2017
Great hitch at a great price,fast shipping and follow up to make sure we were happy was nice also. we will gladly deal with Etrailer on future purchases
Lee L
3/21/2017
Good website, fast service, great company to deal with.
Jim Y
3/21/2017
This is the 2nd item we've ordered from eTrailer and have been very pleased with the service, the shipping speed, the follow up customer service and of course the products themselves. Thank you!!
Amber
3/21/2017
Shipping was fast all parts right and good great packaging no damage
Don l
3/21/2017
Product just delivered and haven't used it yet. The service from etrailer was very good. Because of that I will purchase from them again.
Bill
3/21/2017
Received the product I ordered in a very timely manner. Entire process was very smooth and was informed of all matters regarding to this order at every stage.
Dave B
3/21/2017
Great experience; ordering is easy. Shipped as expected; no issues.
Charles
3/21/2017
great service and Products
Scott A
3/21/2017
Received product promptly, very satisfied with quality and etrailer!
William B.
3/21/2017
Seals still working after one year. Surprised by the follow up. Great customer care.
Robert
3/21/2017
ARRIVED JUST AS ORDERED AND CUSTOMER SERVICE REPLIED AND WAS VERY HELPFUL WHEN I HAD A QUESTION
GLENN D.
3/21/2017
Great product. Excellent service. Thanks....
George
3/21/2017
I have made 3-4 purchases from etrailer and I am always completely satisfied with the quality of the items. The items always arrive by or before the date promised. This is my first stop when looking for parts and their videos are extremely helpful.
Tom P
3/21/2017
Great product, even better service.
Brent C.
3/21/2017
Another great product from eTrailer! The tripod is just as it is described, and eTrailer had the cheapest price I could find!
Online buyer
3/21/2017
Items were as described and received in a timely manner.
Dave C
3/21/2017
Good price and fast shipping even with being across almost the whole usa thanks! will order from again when I'm in the market for somthing.
Korbin pedrini
3/21/2017
Nice cover, fits 205/75/15 perfectly, With standard shipping item arrived in 4 days. You never go wrong with etrailer!
Jack S
3/20/2017
So, when I ordered my stuff I noticed that the cost wasn't charged to my bank. I called to see if my order had been canceled but everything was gathered. Just got my stuff today (a day early) and I everything looks great! If it wasn't 9 at night...and raining I would be outside throwing everything on my car! Great customer service too! I'm not sure why bad reviews are coming in.
Your Boy D
3/20/2017
Very happy with the product and service from etrailer. Will definitely use the site again.
Jon
3/20/2017
Again thank you for your help in getting the parts I needed for my trailer. I had no issues in getting what I needed and it was right the first time. I was able to rebuild my hydraulic brake acuator with a little help from your installation videos.
Thanks again.
Armando
3/20/2017
Needed a part for my BAK tonneau cover, saw etrailer's web site and placed the order; I appreciate the immediate order confirmation and shipping (regular mail & still went out 4 hours later, arriving in Alaska 3 days later.)
An obviously great culture of customer service here.
George
3/20/2017
Exactly as expected. Quick delivery and good service
Jim R
3/20/2017
no other place could find it. these people are great!
Jim G
3/20/2017
I haven't had a chance to install my trailer hitch yet but the shipping was very fast - only a couple of days - and the installation videos are thorough and good. I'm looking forward to getting this thing on my car when the weather warms up a bit.
Carl F.
3/20/2017
Great service. Fast delivery excellent product great pricr
Triy
3/20/2017
Service was excellent...Dilisa was great!
Steve
3/20/2017
I didnt purchase this product, what happened was they sent this after I informed them that this part was missing from the Thule bike rack that purchased. Anyway this product fits well to Thule bike rack but this wasnt the reason i gave this a five star. More so, its the customer service that they have. They are so prompt...
Ariel
3/20/2017
Received the product in a timely manor and installed it. Every time I hooked the toad all the lights worked the proper way. I only towed with the Motorhome on several trips and I am looking forward to another traveling season.
Thanks ETRAILER.
Roy
3/20/2017
Went on easy and worked great .
otis m.
3/20/2017
THESE GUYS ARE GREAT. THEY ALWAYS HAVE WHAT I NEED AND GET IT TO ME WITHOUT ANY DELAY. DEFINITELY THE PLACE TO GO FOR TRAILER PARTS AND ACCESSORIES.
DAVID G
3/20/2017
Great service, quick shipper and good to do business with. Thanks
KJ
3/20/2017
Got here quick!
Rob G
3/20/2017
I ordered a bolt on hitch and custom wiring kit. Everything installed very easily. A true fit and with no parts leftover. Always a good sign.
Deane Pitmon
3/20/2017
The product it is in good condition and it well fitted
They process and deliver so fast..
Thank you so much for your services
Johnathan le
3/20/2017
What a great experience. The price, shipping and products were excellent! I have told friends about this website and they have thanked me for telling them about it. Do the same for your friends.
Scott C
3/20/2017
Product was exactly as described! Price was unbelievable! Way better deal than any other store! Shipping was very reasonable, and fast! I will be buying from etrailer.com again!
PJH
3/20/2017
Interiors lights I have not install them yet but the packing was great no damage shipping took only two days will be order more thing
Thanks
Terry
Terry Reaves
3/20/2017
Just ordered hitch receiver. Was shipped very fast. Easy instructional video, saved about $300 doing it my self. Highly recommended. Thanks etrailer you guys are professionals
Eric
3/20/2017
Brakes fit perfect made my job real easy. I will order part from you anytime I need something. Shipping was fast. Also very helpful with couple questions I had. Good price.
Kent m
3/20/2017
Fast shipping great packaging
J
3/20/2017
All went well...all aspects. Material selection, availability. Shipped right away. Tracking updates...would recommend.
P. Johnson
3/20/2017
Good products, great customer service! Wouldn't hesitate to recommend these folks to friends and family!
David H.
3/20/2017
Prompt delivery of the part requested.
Grant Bennett
3/20/2017
Thank you for getting this done, Ellen. You provided excellent customer service. They should give you a raise.
Daryl Z
3/20/2017
Haven't had a chance to install the new wheels on the trailer, but shipping was extremely fast and they look great!
Dunbar B
3/20/2017
Product was delivered in excellent condition. Also was well informed on my order shipment and delivery. Thank You
Russell R.
3/20/2017
Exactly what I was looking for..Thanks. Will definitely order from you guys again.
Tony G.
3/20/2017
Item works great.etrailer is great to work with they keep you informed about your order and really appreciate your business
Roger
3/20/2017
Excellent
joe t
3/20/2017
Fast shipping.easy transaction. Will order from again.
Js
3/20/2017
Hey great job out to etrailer got my adjustable stands in quick.
Here on time to take camping. Can't say any thing bad about
Product's. Very helpful over phone thanks etrailer.
S. Cole
3/20/2017
Top quality ! I'm a true believer in you get what you pay for . I'm happy with all the items I purchased from etrailer . Thier web site is very easy to navigate and find the item you need . The shipping is fast . Thanks etrailer employees for excellent service .
Robert I.
3/20/2017
This was the simplest light hook-up I have ever done.
Great service ,fast delivery.
Rick
3/19/2017
I purchased the Thule Apex 4 bike rack used, but a few parts were missing. I readily found all the parts I needed, listed on etrailer's website. The ordering process was very easy and the parts arrived at my door in Florida within a few days. I recommend etrailer to anyone looking for competitively priced high quality products backed up by excellent customer service.
The one item I couldn't find and would love to obtain, is the Thule name lettering that is applied to the product and which has been partially scuffed off.
Jim B
3/19/2017
Received my brake controller and cord in 4 days and everything seems to be working perfectly. This is the second time I have ordered from etrailer with excellent results.
Darrell P
3/19/2017
I have not tried the product yet but I will say the help is like no other. Rachel helped me when for a senior moment I could not for the life of me remember where I saw the the product on the web site or what it was called. She took the time and we started looking through every related item till we found it. Will post pictures when I get to use them. Above and beyond is what I would call the service. Thank you for your help Rachel.
Tony L.
3/19/2017
Great job finding the product I need.
Shopping was on time.
The sales people I talk were great and
Polite.
Great service over all.
Ray M
Ray M
3/19/2017
So happy to find you. You had just what I was looking for. I also appreciate your patience & how helpful you were. I will not hesitate to call again in future. You guys are the GREATEST!
Thank you again for being there
Forrest U
3/19/2017
Product arrived quickly and worked as advertised. I will gladly continue to shop with etrailer.com
Richard W.
3/19/2017
Excellent seller, quick turnaround, product as described. Thank you
Kathy S.
3/19/2017
Very fast shipping great products & nice to deal with
Michael
3/19/2017
Excellent quality and fast service.
Mark
3/19/2017
Always quick shipping, great pricing, and follow up.
Jeff
3/19/2017
Have bought 3 in last 4 yrs easy to install and excellent built products, recently traded cars and could use another one, as soon as I get the money, I will buy from etrailer
Bill 77
3/19/2017
Best web site ever for ordering
Michael E
3/19/2017
Etrailer is the best place to get replacement parts for my bike rack.
Joe Mc
3/19/2017
Very good product, easy to install and still working without fault after 1 year.
Etrailer has always provided excellent advice, service and products.
Malcolm
3/19/2017
The staff was very helpful in getting me the right part. The parts arrived in less than a week and they fit perfectly!!!
Jeff Yeatts
3/19/2017
Everything exactly as advertised, excellent service, shipping, pricing, well pleased.
Larry N.
3/19/2017
IT WAS EXACTLY AS DESCRIBED. THE LENS COVER FIT PERFECTLY. ARRIVED VERY QUICKLY. WOULD USE THIS CO. AGAIN. PRICE WAS GREAT.
jack p
3/19/2017
etrailer is probably the best one stop trailer solution on the web. I just fabricated my own deck over dovetail tailed from scratch. I ordered just about everything I needed for the build. The sales staff are very knowledgeable and professional. I highly recommend etrialer to anyone weather your rebuilding your trailer or fabricating a new trailer, they pretty much have everything your looking for with very good pricing and they stand behind every product they sell.
Kyle H.
3/19/2017
I found that the service was great went out of her way to make sure I had the right parts. Very fast and the quality was excellent wish there was more company's like yours!! Thanks so much Rodney
Rodney Gericke
3/18/2017
Very easy instructions to follow and it would be impossible to not use this item as this is what keeps the bugs from entering ones camper.
I know another thing, assistance with what one install anything that one orders is superior to that of any company I had ever ordered from.
James H
3/18/2017
Met all my expectations. Customer friendly, efficient, and knowledgeable...
Thanks!
DV
David V
3/18/2017
Sales rep made a recommendation on an alteration to our order that was a great help in delivery and final cost. Deliver was on time and parts are of high quality.
Thanks 'etrailer.com' -- RB
R.B.
3/18/2017
Haven't had a chance to install this product yet but it came devlivered as described in the website video. I also just want to say that etrailer is one of the BEST companies I have ever dealt with. This my my first time using this company and their website is extremely helpful and user friendly, their prices are great, and their customer service is the best in the business. I would recommend this company to anyone who needs anything trailer related. Thank you to everyone who works there...keep up the excellent work!
Brian C
3/18/2017
ORDER CAME ON TIME & PRODUCT WORKED PERFECT.
Bob B
3/18/2017
Great hitch, easy installation, fast delivery.
Thanks etrailer.com
David S
3/18/2017
Bought 2 door handles w/locks
2 sets of wheel/tire covers
Excellent service, easy on-line ordering and received quickly. Nicely done!
I would recommend ordering from this company.
Charles C.
3/18/2017
I ordered a ball mount and car wiring harness on a sunday and picked standard shipping and the parts arrived on friday in perfect condition. Thankyou for the quick service. Etrailer is very easy to deal with.
Mike M
3/18/2017
Products and company representatives that are true to there word are difficult to come. Thank you, Etrailer, for making this purchase and merchandise a terrific experience. And the trailer hitch vehicle attachment is rock solid!!
Sincerely,
Chad Soileau
Chad Soileau
3/18/2017
Fast shipping
Great Price
Very Happy with my order. I will be using ETRAILER again.
Jeff H
3/18/2017
Great delivery. Items are high quality and great service
steve m
3/18/2017
Love this product. Shipping and tracking were excellent! Would buy from again.
Louis A.
3/18/2017
Product was deliver like you said it would , and is just what i was looking for.
The purchase from Etrailer was an excellent choice !
Thank you
Ralph C.
3/18/2017
Promotion and product description provided by etrailer is on the mark, I am completly satisfied.
Ted G.
3/18/2017
Great products and service!!
Steve
3/18/2017
Quick delivery, great product!
mike
3/18/2017
etrailer people that's where you go to buy your trailer parts and towing parts the site is easy to find the stuff. They make it a pleasure to deal with and they follow up on your order. Thanks to George J and etrailer
Rick H
3/18/2017
So far everything I have purchased has been top quality. Thanks for the excellent service. Keep up the good work
Ted R
3/17/2017
arrived as ordered in a timely manner.
Marvin p.
3/17/2017
I give etrailer.com my highest recommendation. The product I needed was in stock, shipping was super fast and communication about my purchase was excellent.
Jim L.
3/17/2017
Fair price,fast ship.Will shop with them again
Tom Ray
3/17/2017
Incredible low price, free shipping for a heavy item like a trailer hitch is unheard of wnd suoer fast delivery. How much better could it get?
David D.
3/17/2017
The product was great better than I expected shipping time was awesome got here sooner than I thought very well pleased will do business again .
Mike H.
3/17/2017
The product was exactly what I needed at a great price and the delivery was incredibly prompt. The customer service excellent and it's great to be able to talk to some one on the phone when you need to. I will definitely be back. Great company.
Andy O.
3/17/2017
Quality product (landing gear) reasonably priced girl on phone friendly and helpful would definitely buy again!
Pat s
3/17/2017
As described and installed as stated in instructions and videos. Pictures, reviews and videos are excellent at etrailer!!!
Butch
3/17/2017
what I needed best price for item and shipping and received very quickly. Have done and will do business with them again.
Highly recommend.
Thanks for another awesome experience.
Lisacamille
3/17/2017
This product is well worth the money for an install. It's a real time saver. Special thanks to etrailer's online installation videos.
Mark F.
3/17/2017
Good quality, fast service, Just what i needed. Thank you very much
Curtis F.
3/17/2017
Good product it is exactly what I ordered and came in a timely fashion
Randy
3/17/2017
Perfect, exactly what I ordered. Quick delivery
Jerry C
3/17/2017
Great products, great service
Slim
3/17/2017
These mirrors fit perfectly. Very easy to install. I followed the instructions from etrailer and install was a snap. The people i felt with at etrailer were fantastic. I will recommend your products to others. Thanks again!!
Ray M.
3/17/2017
Worked just as advertised
Ramiro H.
3/17/2017
Couldn't be better - great customer service
Dean
3/17/2017
While the trailer hitch I purchased for my BMW X1 didn't fit (it was suitable only if I had a sunroof, and I don't), working with Bryan and Rachel to return it with a full refund and free return shipping was handled quickly and professionally. Thanks!
Eric S.
3/17/2017
I purchased a variety of trailer accessories including hitch parts, weight distribution spring bars, electrical components, and water supply parts. What I appreciated most about eTrailer is the excellent customer service from product information to ordering and order follow-up. All the items are performing well and I am completely satisfied with the purchases made.
It is grat to deal with eTrailer.
James W.
3/17/2017
I was very pleased with my order. The shipping was fast and the product was very nice.
Robin Johnson
3/17/2017
Products arrived complete and were good quality. Followup and communication were excellent. I will order from this company again!
S. Matt
3/17/2017
Great product, greater price.
Mayfield, Troy J
3/17/2017
I did not know exactly what I needed and even if it existed. I googled "kid bike adapter for Hollywood bike rack" and your site came up (kudos to your web guys). Your description was even better than the manufacturer's website and did a much better job describing what the part was and it's intended purpose. Now I can take my little girl's 16 inch bike on our bike rack. I was also impressed with your update on the logistics of getting the product to me. The tracking option was appreciated. Thanks and I will be using your site in the future.
Randall W.
3/16/2017
I purchased trailer light and still very satisfied. Thank you, and I will continue to shop with confidence.
John 7x16 enclosed
3/15/2017
very good quality & price
chuck b
3/15/2017
This connectors really make a great connection. And I really liked the trouble shooting videos. Got them quick. I will certainly recommend this site to my friends and family.
Freddy D.
3/15/2017
Appreciate the fast delivery of the chains. Very satisfied.........
Richard P.
3/15/2017
delivery was very fast product is very good instelation videos exellant would recommend to every one
brad w
3/15/2017
Product was as described. More than I needed but gives me that extra piece of mind. Part is very sturdy and allows for you to take off and store / remove / replace your safety chains. However, this has not been installed. I just received the product last night. This is my 2nd or so purchase from etrailer and just with customer service alone I will MOST definitely be purchasing again. As well as recommended etrailer to friends.
Josh D
Josh D
3/15/2017
Have been purchasing products from eTrailer for years, and have found "ALL" their products excellent in craftsmanship and their support outstanding:
Fritz H.
3/15/2017
VERY PLEASED WITH YOUR SERVICE. THE PARTS I ORDERED WORKED PERFECT.
AGAIN THANKS FOR THE GOOD SERVICE. I WILL USE YOUR COMPANY AGAIN.
RAY LAFFOON
3/15/2017
Excellant..very satisfied
Earl Bush
3/15/2017
Our business has purchased several products from eTrailer and every single one we've gotten has fit perfect, installed with ease, and at a very reasonable price. From the quality of their products, to their product installation guides and customer support, you cannot go wrong with eTrailer.
Ernie B
3/15/2017
Great product, Web page was easy to use and find the part I needed. Great prices and shipping was super fast . I will definitely be ordering from them again.
Jason H.
3/15/2017
Good price, excellent service
Tom
3/14/2017
They did exactly as we needed, parts were delivered fast.
Mike H
3/14/2017
Was looking for rv pluming parts.that have the hookup on parts and fast service.I will be ordering from them again.rv back on the road.thanks
Mike l
3/14/2017
Great company, great communication. Thank you !!!
J Smith
3/14/2017
Good product and excellent customer service. Easy online purchase with excellent follow up on the part of etrailer.
Richard D.
3/14/2017
Doesn't get any easier.
Scott Seal Beach
3/14/2017
Fast shipping and great transaction.
Lonny H
3/14/2017
Our initial order was lost by the delivery courier. The etrailer team made it right and tried to track down our lost package, but ended up sending a new set of lights.
SURF AIR
3/14/2017
Excellent service. Delivery was faster than expected.
Quell C.
3/14/2017
Incredibly strong, fairly priced , fast FREE shipping what's not to like ! I couldn't be happier with the service I received from ETrailer.
Bill K
3/14/2017
Everything looks good so far, when the weather improves I'll put it all together. Good company to deal with, I've used them atleast 20 times before.
Frank G.
3/14/2017
Excellent product at a fair price with really fast shipping. But the best thing is the attention to customer satisfaction demonstrated by the folks at etrailer.com. They are truly focused on the customer!!!!
Ray H
3/14/2017
Great product and extremely fast delivery!
Brad
3/14/2017
Lights work great at an awesome price! Would highly recommend. Quick delivery
Guy N.
3/14/2017
Exactly as expected. It's great having a company that provides spare parts for these racks! Etrailer is affordable and always has fast shipping.
Brad R.
3/14/2017
Can't get any better, fair price, cheap shipping, and easy to find on website. Ordered tow hitch and wiring adapters all came in complete and ready to install. Bravo!
Paul
3/14/2017
Couldn't be happier with the products I ordered, including this dust seal.
Everything I ordered fit and worked just right.
QUICK delivery, too.
Brad H.
3/14/2017
That was fast service and shipping . when you need it fast don't go any were else
Kansas twins
3/14/2017
Great service, great selection and great pricing. Can't wait to ship with trailer again.
Lugly
3/14/2017
Came in the time frame as stated. Workmanship looks very good. No problems on installing. Just what I needed.
Patrick R.
3/14/2017
Second order I've placed at etrailer. Great service!
Gary B.
3/14/2017
Product is great quality and shipping was handled quickly!
Tim S
3/14/2017
Product is exactly what I needed. Same as manufacturer used. Installed easily in less then 5 minutes.
Great service from eTrailer. Will use them again!!!
aspiritrider
3/14/2017
I'm always pleased with shopping at etrailer.com. Good prices, good products, fast shipping. Thanks!
Dave F
3/14/2017
AS ALWAYS, GREAT VALUE FOR THE MONEY. GREAT PEOPLE, QUICK SHIPPING. I WILL
chet a.
3/14/2017
These are great tires and they are hard to find anywhere else or at the price. Etrailer's service is also great and I appreciate that you can get a message when the order is scheduled for delivery so you can make sure it does not sit on your porch all day if you are not home.
Eric L
3/14/2017
+ Exactly what I wanted
+ easy process
+ reasonable price
+ quick delivery
Ready to enjoy the spring time with the kayaks
Bill
3/14/2017
Fast shipping and will order from etrailer again!
Roger T.
3/14/2017
Great Price, Great Shipping, Great Product, Great Seller.
Dale V
3/14/2017
Our order, exactly the parts needed for a 12 year old Blue Ox tow bar, arrived within a few days. The friendly folks at eTrailer kept me posted on shipping and arrival date.
Ben C
3/14/2017
The wheels I purchased for my trailer came exactly as advertised. They arrived sooner than expected. No damage. Great service guys.
Danny C
3/14/2017
Exactly what I ordered and needed! Fast delivery ! Great communication. Etrailer wins my business!
Ben T
3/14/2017
Works great.
On time and a good price.
Good service.
Gus H.
3/14/2017
came across ETrailer, kinda buy accident. But glad we found them. Bought a used camper and noticed 2-tires and rims in pretty bad shape. Surfing the web for tires we found ETrailer's page. Found the perfect tire rim set, very easy, ordered and a few days later they are here. Great tire and rim is a match to what was on the camper. Customer service is great, in touch from start to finish. Will be using this company in the future.
Harry
3/14/2017
Lost my original key while moving into a new place for my rooftop cargo carrier. Called customer service and boy, were they helpful. Thanks for making it very simple to order a new set of keys along with closing clamps. They even expedited my shipping. Thanks for making it that simple!
Replacement key
3/14/2017
Perfect as usual. Etrailer rules!
Rob
3/13/2017
PRODUCT WAS THE PERFECT PART THAT I WAS LOOKING FOR , THE PICTURE AND INFORMATION ON THE PART WAS EXACLY THE SAME AS THE PART I RECEIVE. PRONT AND GOOD MAILNG SYSTEM. THANK YOU . GUYS ..UNTILL NEXT TIME....MIAMI IN THE HOUSE,,,,,,,,,,,,
JULIO C
3/13/2017
Timely delivery
Larry O
3/13/2017
Just what I wanted . Super Fast Delivery
Dave
3/13/2017
Received on time and in good condition. Excellent fit and minimum time required to order and Receive.
Lyle
3/13/2017
Good product. Arrived in a timely manner and just as described.
Bob A.
3/13/2017
We always call etrailer, first, whenever we need anything for our Motor home or our trailer. They are so knowledgeable and supportive, it takes all the worry out of ordering wrong. They even helped us with ordering Thule carrier and cross bars!
Thank You!!!!
Al S.
3/13/2017
Helped me get the correct part quickly shipped Ronny door
Phil G
3/13/2017
Looks good. Have not installed yet. Quick shipment time.have purchased from you before.nice customer service.
T maieli
3/13/2017
Product as described and love the demonstration videos, really helps with the installations.
Mike C.
3/13/2017
Bought a Firestone Ride-rite system from a buddy but he was missing a piece of one of the rear brackets and the bracket for mounting the pressure gauge and switch. So i ordered them from etrailer and I have to say the customer service was amazing both times and products are very good quality. Will definitely buy from them again.
Brent H
3/13/2017
Polite, Professional, and delivered as ordered in a timely manner. This is my 3rd hitch with these folks and I keep coming back because of the great price and service.
Balthazar Fort.
3/13/2017
CS was superb. Shipping price for the date I needed the hitch was reasonable. Hitch was delivered as promised. This I my second Curt gooseneck hitch. Very pleased. Definitely will use etrailer.com again!!!
RSM
3/13/2017
the availability of products and parts (manufacturer, etc.) are great - but the web-site is awesome, very user friendly ! stumbled on web site to find some bike rack parts - found everything I needed and then some.......customer service great !!!
Scott D
3/13/2017
I don't do reviews, but etrailer's support and the product they sold me were so good, they deserved this review.
alphaomega
3/13/2017
Excellent service. Quick delivery
Rob W
3/13/2017
Unbelievable price and service I will use them again.
Jim E.
3/13/2017
Outstanding customer service. Item arrived promptly and CS kept me informed from order entry to delivery.
Ed
3/13/2017
Great customer phone service and product delivered quickly!
Gary M
3/13/2017
Received my order quickly, and the fit was very good. I'll be using E-Trailer again,I'm very pleased
Rick T.
3/13/2017
Great product and great price!!! Very fast shipping also... Will buy from here again....
Jim M.
3/13/2017
Great product. Web site was easy to use and shipping was fast. I will use this site again.
Mike
3/13/2017
Great quick service!
Aaron S
3/13/2017
Good replacement, customer service was great and I received the order in 2 days...just in time before the weekend as needed.
Sebastian
3/13/2017
very fast delivery
toby h
3/13/2017
It arrived quickly and is exactly what I needed. Thanks etrailer.com!
Jason A
3/13/2017
The installation video was key. I wouldn't even have purchased it without that video. It made installation very easy. All necessary parts were included. Worked right away.
Curtis
3/13/2017
Parts received as promised and work great
John E.
3/13/2017
great shipping and product good install video
Tom J (NOT Mark)
3/13/2017
Website was super easy to navigate, ordering was painless and hassle free. Our hitch shipped promptly. I was notified by phone when it shipped and was also sent an email. Customer service seems to go above normal expectations. Would and will order from them again.
Dave G
3/13/2017
Perfect replacement part at a good price.
Bob
3/13/2017
Good easy website Fast shipping part installed and working great... Happy happy hapoy
Lloyd
3/13/2017
Product came exactly as described and in perfect condition. Accurate estimated date of delivery and good price as far as I'm concerned. Was hesitant about using this website but I believe I will return.
David
3/13/2017
Good products and great setvice.
Chris G.
3/13/2017
hi yes allllll goooood,, Brad
Brad
3/13/2017
Ellen was outstanding. Very informative and knowledgable. I would recommend her advice and etrailer.com to all my friends. *
John R
3/13/2017
Your products were fine, prices, service, etc fine.
Your emails suck.
Please take me off your mailing lists.
If and when I need more products of the type that you offer, I will definitely take a look unless you keep filling my inbox.
Robb G
3/13/2017
I loved the product I got from you guys, but I ended up selling the truck I used it on a while back. You can be assured that I’ll come back to you guys when I need more stuff though!
Mike C
3/12/2017
Everything is well. The folks at your shop are great and a pleasure to deal with. A rarity in today's electronic world.
Bill B
3/12/2017
yes everything fiit and is doing well thank you
Richard S
3/12/2017
Great trailer hitch and wonderful customer service.
Dan P
3/12/2017
I have not heard any complaints from the customer, so I would assume it is doing fine. I will use you in the future if we need any more trailer accessories. Thank you!
Matt M
3/12/2017
No problems, works great. I will have you in mind for future orders.
Roy
3/12/2017
Very satisfied. Would not hesitate to order from you folks again. Thanx...
Douglas M
3/12/2017
I just looked up a set for a buddy I think he is going to get them from y'all and yes I'm overly pleased !!!
Jeff D
3/12/2017
Great item, great communication, and fast shipment!
Patty Martin
3/12/2017
They were very helpful to me
I got exactly what I wanted and received it on time
Would recommend anyone to try etrailer.com
Herman
3/12/2017
Was happy to find the following replacement parts at www.etrailer.com for my Yakima King Joe 3 trunk mounted bike carrier.
8890221 Replacement Chain Straps
Y8890153 Replacement Cradle
I ordered 3 of each, and they were just what I was looking for. Thank you Etrailer, for your reasonable prices, and shipping costs. Etrailer kept me informed via email on my order. Very satisfied! Highly recommend Etrailer!
William L
3/12/2017
As described, great price, fast shipping. Great customer service! I will definitely purchase with etrailer again!!
Thanks JDT
JD T
3/12/2017
Shipped quick, and etrailer contact was helpful to insure I ordered the correct hitch. Shipped quick and everything was as advertised.
DW
3/12/2017
Shipped quick and everything looks to be in place. I have not tried them on the truck yet, too cold up here in NH right now. But have been happy with all of my contact with etrailer to date.
DW
3/12/2017
Product was perfect a arrived quickly thank you!
Richard B.
3/12/2017
Product perfect, more importantly the knowledgeable customer service & advice. Etrailer has earned my repeat purchases.
Rich L.
3/12/2017
I still have it!! I love it and it is still in excellent shape! Great product!!
Thank you for the follow up and know that I will be of purchasing more from you guys.
Eliza D
3/12/2017
Awesome video instructions... quick delivery and very happy with my products...
Eric M. CPD
3/12/2017
I haven't thought about those products since the day I installed them. That's because I haven't had a reason to think about them again. They have worked perfectly since I bought them. Not only that but, your price, if I remember correctly, was as good as or better than anyone else's. Your website made my purchase easy and I can't imagine that I would buy anything that you sell from anyone else. Great product (I know your company didn't build it but,....) no hassle, quick delivery, and great service. All around good experience. Thank you for checking (great customer service).
Patrick
3/12/2017
Everything was good and I will continue to order from you all thanks
Lashawn
3/12/2017
you guys have always provided the best customer service, that's why I only buy from you guys when you have the product I'm looking for. Thanks for the follow up........ I have never had ANY company do that before, and that says a lot because I have been buying stuff for 60 years.
J Sheldon
3/12/2017
Perfect. Exact replacement for a discontinued Wesbar. Customer service was impeccable.
Fro
3/12/2017
Excellent service, perfect fit the first time. Easy to maneuver site for your trailering needs
tJ
3/12/2017
Item as described , Fair pricing , good communication , professional seller
Marvin W
3/12/2017
Excellent product and excellent customer service.
John S.
3/12/2017
The BC-temp plate helps us check bolt pattern on rims for matching to cars and trailers . Etrailer is a great place to find towing and rv products!
Dave White
3/12/2017
Great product, perfect size. Good value.
James B.
3/12/2017
Everything works great. Thanks for your business
James S
3/12/2017
excellent communications
Marie
3/12/2017
I'm sorry but as of yet we have not installed the Pollack switches. Thanks so much for the follow up though. Great job!
Beth
3/12/2017
works as advertised. installation is easy. excellent customer service before and after the sale.
Jim L.
3/12/2017
I was very pleased with all of the products I purchased from etrailer. I will definitely remember you for future purchases and I've already told my friends about etrailer.
Gene W
3/12/2017
works as advertised. set up was smooth. customer service was excellent before and after the sale.
Jim L.
3/12/2017
The parts I ordered were shipped quickly and accurately, with minimal packaging. I am very pleased with the customer service, speedy shipment and the easy-to-maneuver website. I will be tuning to you all first the next time. Thank you.
Katie G.
3/12/2017
Great Products
Thank You
Randy H
3/12/2017
Thanks, helpful products for me setting up a vintage toy hauler to secure my bikes. Prompt efficient service too.
Jerry C
3/12/2017
All is well with your products!
Corey K
3/12/2017
Friendly and helpful. Great service. Good product
Rene
3/12/2017
Perfect fit, good price and very quick delivery.
Wayne R.
3/12/2017
The footpad on my Westin step rail disintegrated and after looking over Westins " lifetime " guarantee I found they wanted me to ship them the entire step rail at my expense...so...I began looking for a replacement footpad. Etrailer had the footpad and even included the metal inserts at no extra cost ( unlike other suppliers ) got it to me in a few days.
I could not be happier...unless Westin had paid for it.
James J.
3/12/2017
As always Laura, the products I have received from etrailer.com have always met my need without issues. Thank you for your exceptional customer service!
Edward I
3/12/2017
The trailer electrical kit purchased from eTrailer was a gift from the electron heaven! At the video preview, I somewhat did not believe it was going to be ‘that’ easy. End result.., easier than the video described. It was so easy, the video segment tried to nearly make it like a big job.. literally… one hand-held ‘found in your kitchen’ tool, yes, it was that easy! The only disappointment… was that I did not find out about eTrailer for my last 5 vehicles.
Denis G
3/12/2017
Everything is great and working properly thanks for asking me have a good day
Roberto B
3/12/2017
Excellent service once again. Highly recommended
Jim
3/12/2017
No problems with my parts .I'm very happy with the service received
Grant L
3/12/2017
Great buy, great company . Thanks etrailer!
Dom T
3/12/2017
Yes indeed, they are exactly what I wanted and came in handy while we had a tire blowout on a busy highway. Nice follow-up by the way!
Steve P
3/12/2017
Very satisfied.
Kevin
3/12/2017
The products that I have ordered from you in the past have been very good. Your service and delivery is exceptional. Thank you for being a good company to deal with. Look forward to purchasing more of your products in the future.
Steve W
3/12/2017
I am very pleased with wheels an tires. Thank you for your great service.
Dan
3/12/2017
Thanks y'all. All was delivered as said, parts as said. 10/10, thanks!!!!!! Do not need anything as of now, but have your addy.
Gene B
3/12/2017
Have ordered products twice now. Both were as advertised and solid pieces. The service I received was absolutely outstanding. Moving forward I will always check etrailer first to see if they have what I need. Beyond satisfied!!
Dave Zee
3/12/2017
So far so good.Right size and fit.I would buy this /these products again from etrailer.com.
john g.
3/12/2017
I have not used the trailer very much but all is well.
Brett S
3/12/2017
VERY fast shipping, well satisfied.
Steve I.
3/12/2017
AMAZING PRODUCT. GREAT PRICE.
JTI0037
3/11/2017
Product was exactly as described and delivered fast. Great to work with. I'll be back !
Lima21
3/11/2017
High quality product. Also etrailer is a great company.
Sam P
3/11/2017
Fast shipping, good price, & works great.
Dick H
3/11/2017
My order was here safe and sound. Thank you for keeping in touch and making sure my order was shipped and received on time.
Thanks
Carol K.
Carol K
3/11/2017
Great product and the included instructions made installation a snap! Would definitely buy from this site again.
C. Vaden
3/11/2017
Great price and great delivery. Thank you very much
Kenny Wigington
3/11/2017
Product was delivered fast install was quick and easy directions could have been a little better. I will order all of my towing needs from etrailer
Rich W.
3/11/2017
Great buying experience! Great product at a great price with fast shipping! What more can you ask for!
Mike S.
3/11/2017
Great parts, well built, matched the posted parts online perfectly.
Will Thompson
3/11/2017
thanx for speedy service
gene
3/11/2017
Received the Trailer Hitch Receiver Lock today. Excellent and quick service.
Thanks.
Johniew398
3/11/2017
Delivered more quickly than expected.
Jim R
3/11/2017
Great website and easy to navigate.
Dan
3/11/2017
The Thule kit is just what I need for the new car and the delivery was timely.
BobD
3/11/2017
The product was easy to order and exactly what I needed. Thank you.
Dave W.
3/11/2017
I was able to plug in the harness without removing any panels...Very Happy with the product and the great service that I received from the customer service reps.
Chuck
3/11/2017
Excellent service! Very pleased with price, delivery and communication!
Warren B
3/11/2017
Delivery was ahead of schedule ! Thanks
Robert
3/11/2017
I ordered the following from etrailer.com.
T-connector Vehicle Wiring Harness
Draw-tite Class III Max-frame Hitch - 2
Etrailer.com Ball Mount Kit - 2 Drops/rises [kit]
All parts arrived quickly and securely packaged. Order was perfect. Installed on a 2017 Hyundai Sante Fe. The installation video was a huge help. Installation was flawless and exactly as the video detailed. The hitch fit and wiring harness fit perfectly. Definite five stars on delivery, product quality and installation video. If I ever need towing parts again I'll definitely be shopping at etrailer.com. Well done boys, well done.
Joe K.
3/11/2017
Received promptly, good price and quality !
Brian S.
3/11/2017
Top quality hitchs at the lowest price anywhere
Easy installation, if fit perfectly
Karl t.
3/11/2017
I've made several purchases from etrailer with excellent results. I'll continue doing business with them and encourage others to do the same.
warren mooney
3/11/2017
Haven't put them on yet but delivery was great and the product looks great and the customer service was great!!!!!
Sidney S
3/11/2017
Awesome, Always Awesome. A pleasure to do biz with and fast service. Thanks
Larry F.
3/11/2017
nice and bright looks good and was shipped quick
Gene M
3/11/2017
I bought a Curt 5TH wheel hitch and it took a bit longer to install then I planned for but It has worked great the customer service is fantastic! I have told my friends about Etrailer and two of them have bought their hitches from Etrailer you will not find a better price.
Steve S
3/11/2017
You guys rock!!!!
I'll be back
Marty Botham
3/11/2017
very helpfull when I ordered my tires,tires arrived sooner then expected ,very happy with the service I got .Will be buying more soon !
warren
3/11/2017
The lock/anti rattle pin works great but I wish it came with some sort of dust cover so it does't jam up.
The folks at etrailer continue to be a pleasure to work with!
rick h
3/11/2017
Good looking product and arrived quick even with basic ground shipping
David j
3/11/2017
I received these replacement parts yesterday. The service and shipping times were great. The up-rights look to be an exact replace/fit part although I haven't installed them yet. They are a quality part and were a great price. Thanks.
Jim O.
3/11/2017
Love the product...excellent quality...great company to work with.
Lise
3/11/2017
This product is exactly what I wanted. I have taken an old boat trailer and restored it. Everything I needed I was able to find it at etrailer. Everything I purchased at etrailer
was delivered very fast and was of top quality. It's nice to get everything in one place and be of good quality. I've told many of my friends about etrailer. I appreciate doing business with them.
bobby t
3/10/2017
Great job of keeping you informed on where you package was and when it would be delivered and product was the same as shown and described
Larry E
3/10/2017
Great company to order trailer parts from. The quality of the material is excellent, and customer service is excellent.
Ray A.
3/10/2017
I am never disappointed with an order from etrailer! They always have everything I need at a fair price, plus fast shipping.
Clint M
3/10/2017
Thanks for the follow up. Shipping was fast and product is exactly what I needed.I'm sure I will be ordering from you again.
Troy
3/10/2017
Customer service was excellent and the product arrived on time. I'm very pleased with this experience.
Phil H.
3/10/2017
Came when they said it would, for the price they said it would be, and fits like they said it would. What more could a guy ask for?
CB
3/10/2017
Had trouble processing my order and ordered triple. Several different staff members noticed and cancelled my order and called me to help fix my mess. Great customer service!! Wire harness worked exactly as required time install trailer brake. Good buy.
Ted N
3/10/2017
Great service. Awesome prices. Part came in today and was in perfect shape.
Steve H
3/10/2017
Good product and excellent customer service. Great people to deal with.
Tom C
3/10/2017
Great Product , easy the install ,Great price and free freight, Awesome!!!
Ron
3/10/2017
Super fast service and correct part
Leo K
3/10/2017
Product was exactly as described ... and worked very well....etrailer is a great company to work with....great products,fast shipping!
Bernard R.
3/10/2017
Found exactly what was needed to replace the running lights on my '97 RV. Amazed at the ease that I found the exact lights on-line once I found etrailer.
I prefer to provide credit card info on-line so I called and was greeted by a person, wrote the name down but misplaced it, who was extremely knowledgable and competent. Doesn't happen that often!
Ordered 3 the first time, sceptical that they were the right ones. On arrival, perfect fit!
That was so easy, I ordered the last two and am now a well lit camper. Thanks, etrailer!
Don S.
3/10/2017
Great price and fast delivery..works exactly as advertised
John
3/10/2017
product and service was great
will
3/10/2017
Exactly what we needed and ordered. Fast delivery.
Chris M
3/10/2017
Products came on time and were exactly as described. Great service and great quality. Willdo business with again.
AJ B
3/10/2017
I ordered my part late Sunday night. Before 10:00 AM the following Monday, I received notification my part was already on its way! My trailer light is exactly what I expected, and obviously, I am more than delighted with your service. EXCELLENT, EXCELLENT, EXCELLENT. Thank you.
Joe C
3/10/2017
Have not installed yet , but every order i get from etrailer, i am very satisfied with. Thank you and i'm looking forward to more orders.
Barrels
3/10/2017
I bought a brake controller and an adapter to match my vehicle.
The parts arrived a day early and the fit and Finnish is perfect.
The controller fits my vehicle perfectly and works as advertised.
I was nervous it wasn't going to arrive in time so I called.
They were very helpful and pleasant to talk to.
I will definitely be buying from them again.
Brad C
3/10/2017
Not my first purchase from this outstanding company. Im imppressed by their extensive product line. Nobody had more hand winches to choose from and it was shipped FAST!
David H
3/10/2017
I am happy with everything. The way it was all packaged couldnt of asked for anything different
Jesse P.
3/10/2017
VERY please with my purchase from ETrailer. The part was easy to find and I received it within a few days of ordering. The best part is they Accept PayPal and offer free shipping!
Riley A.
3/10/2017
Exactly what I was looking for and quick!
Brad
3/10/2017
MOUNTING THAT TRAILER BAR WAS PRETTY EASY.
THANKS TO THAT ONLINE DEMONSTRATION !!
I WILL USE YOUR SERVICES AGAIN !!
THANKS AGAIN !!
RWG
RONALD GORE
3/10/2017
Fast shipping. Great product.
Slowe
3/10/2017
Product was received as advertised. We couldn't have been more pleased. It's a pleasure dealing with a company who provides the service they advertise. Thank you.
Excellent
3/10/2017
The key works perfect. etrailer was able to identify the key I needed and get it shipped very quickly! super impressed! thank-you!
Stacie H
3/10/2017
Light looks good ,was ship to me fast
Lenny
3/10/2017
Easy to find the parts I needed. I like that the site suggested parts used in tandem with what I was ordered - so helpful. Product looks just like the original product. Thanks
Marc
3/10/2017
Easy to find the parts I needed. I like that the site suggested parts used in tandem with what I was ordered - so helpful. Product looks just like the original product. Thanks
Marc
3/10/2017
Service, delivery and product quality were all as advertised and then some. When one item on my order was back ordered they called promptly and suggested a suitable replacement.
Mike C.
3/10/2017
I have ordered from etrailer.com 3 times and have been extremely pleased each and every time. The orders are filled and delivered in a very timely manner. I have been more than satisfied with the products that i have received.
Jill
3/10/2017
Great product! Fast delivery!
I will be returning for future purchases.
John - Great State of Texas
3/10/2017
Having someone to actually talk with to verify that the part i was ordering was the exact fit for my truck year & model was great. Having the part in stock for quick shipping along with providing a tracking method for me to know when the part would arrive was great. Having a competitive price on the part was great. Overall a Priceless experience!
Thanks,
Denny C.
3/10/2017
Very speedy service. Little, but critical parts like these hooks are hard to find locally. Via Priority Mail I got the parts in 2 days from etrailer. I was excited to get my bike rack back on my car - Alas just in time for a crazy 4 inch snowfall!
Etrailer is now in my favorites.
John D
3/10/2017
Great response from etrailer. No hassle, correct item for my vehicle. Easy install. Thanks George J
Jim P
3/10/2017
Excellent Product and price,fit perfect,thanks for your speedy service.
JohnK
3/10/2017
I bought the extended shaft 2" ball after looking all over my local area for one. I ordered it, and it was shipped within an hour. I received it very quickly and it was exactly what I needed. Will definitely be using this company again!
Cliff W.
3/10/2017
The hitch was received, boxed, & in new & shiny condition. I ordered the hitch on Sat. & received it the following Thurs. When I ordered the hitch, Carmel got the the correct hitch # & placed the order within minutes & I also received a confirmation of the order at my email address. Etrailer is "EXCELLENT" & I will continue to use your company. Thank you for your efficient & valued work. Barry
Barry W.
3/10/2017
Product worked just fine. The straps help keep my house batteries in place in my motor home. I recommend using etrailer.com for any of your RV or trailer needs. Prices are very good and the products are good quality.
Herb
3/10/2017
2ns order & 2nd SUCCESS with this company! Minimal adjustments (related to my construction - anticipated) provided excellent results. MUCH less expensive than a similar part I would (as previously planned!) if I had fabricated the same part. Time & money savings!
Bill S
3/9/2017
Fast shipping and great products. was shocked to see my order show up in a matter of days. I will be buying from these people again! Thanks for the help on the phone with my order.
David P
3/9/2017
Fast delivery. Quality product.
Dave A
3/9/2017
Ordered gooseneck hitch, wiring harness and break controller for my truck. Perfect fit , easy connections best purchase ever made on internet. Very good price and great customer service! ??
Ricky F.
3/9/2017
WoW! You guys have all of the hard to find fittings! I looked all over for a part to my Air force One braking system for our R.V., when my brother suggested "etrailer on line." I had my parts in hand with-in 48 hours, and they are the exact parts I damaged! We are so thankful!!!!
Thank you, Mike
Mike S
3/9/2017
Love your products. Your delivery time was excellent. Hope to order from you people again soon. Have a good day Roy
Roy jeffreys
3/9/2017
Great service as always.
Rich B
3/9/2017
what great service! rebecca n added too an existing order which turned out to be shipped, she went all out to get additional item shipped and i received both packages in three days. thank you
gary j
3/9/2017
Came home from work and the large box containing my 2001 CRV tow hitch was leaning against the wall, just as I expected. Haven't opened it will take to an installer in 1 week. I'll update when complete. Thank you!
Mark A.
3/9/2017
Fast and Great Service. Great product.
Russ T
3/9/2017
I ordered a landing gear leg and some hardware on a Sunday evening and it arrived on the following Wednesday. Website is easy to use and has a lot of information available. Price was the best I could find. Saved over $200 from prices at camper repair facilities. Saved over $900 in labor and have less than 5 hours time in it. Highly recommend this company and will not waste my time looking elsewhere in the future.
Overall I give this an EXCELLENT review.
Stuart S
3/9/2017
Great product, even better price. Instead of searching other sites I'm an etrailer shopper for life!
Anthony N.
3/9/2017
It was perfect. Just as if it came on the car when new. And the customer service couldn't have been better. Thank you Tim
Ken C.
3/9/2017
Very pleased with my purchase and the quick delivery. Would certainly order from you again.
Larry K
3/9/2017
Quality product at a fair price with fast shipping......what more do you want?
Tony H
3/9/2017
The usual "excellent customer service" and "fair product pricing" that Etrailer.com has spoiled us with for years now...nothing to see...move along...lol
Patrick L.
3/9/2017
Had a couple of issues with the brakes you guys took care of it everything is good thanks again gary
gary
3/9/2017
Solid well made jack, I own four of these, etrailer as usual fast delivery and second to none customer service
Kevin S
3/9/2017
To whom this may concern:
The service was quick, and efficient, as for the product I believe it will serve the purpose and be fine; A customer well satisfied!
Thank you!
Rob
3/9/2017
I got Several follow up messages letting me know there would be a slight delay in getting my order. It was a Very Slight delay and their concern and updates were appreciated and spot on.
Tom
3/9/2017
I have been ordering from etrailer now for over two years. I have never had a bad or wrong product ship to me. I would highly recommend this product and web site to all my friends.
Rob N.
3/9/2017
Exactly what I ordered.....this it to replace a bad item that had become a fire risk...
Will purchase more products as needed from
etrailer.com
Kenny Lambrecht
3/9/2017
exactly what i was looking for...prompt shipping will shop here again
tammy
3/9/2017
The part arrived quickly, as expected. What set etrailer apart on this transaction was their willingness to help me solve the overall problem, not just send the controller. Before I ordered the part, I was troubleshooting the steps (would not extend) and couldn't find documentation about what the voltages and resistances should be on the connections. They found, and e-mailed me the troubleshooting steps so I could really isolate the problem. Well done, great service.
Martin P
3/9/2017
The tail lights are perfect and they were shipped lightning fast!! I could not be happier. Thanks so much......
Mark R.
3/9/2017
Would purchase from you again.
Brian S.
3/9/2017
I called and ordered My Part. It was nice to talk to a real perso who was very courtious and I didn't have to punch 10 different numbers to get service. The hose fit and arrived in the time I expected.
Thank You
Terry K.
Terry K.
3/9/2017
Products arrived as described, on time and undamaged.
Bob.k
3/9/2017
always great to deal with this is one company that doesn't disappoint . If you need something they are here for you
Daniel C
3/9/2017
I have ordered a number of things from etrailer. I have always received my order in a timely fashion and they have always been in excellent condition. The helpful videos they provide are invaluable in assembling and or attaching the products. I will continue to buy from them in the future.
Brian H
3/9/2017
I have purchased Products from eTrailer in the past and all items shipped were in great condition. I plan on purchases from eTrailer in the future as needed.. To the TEAM @ eTrailer, Keep up the good work.
Mark C.
3/9/2017
I received exactly what I ordered, it fit live a glove, and looks great. Thank you.
Bob D.
3/8/2017
Products are of the highest quality and the customer service is outta the park!
If only every company did business like this.......sigh.
Zac in Texas
3/8/2017
This was my first purchase from etrailer. The item was exactly as advertised. Shipping was fast and the service was great! I will definitely be doing business with etrailer again!
Shawn D.
3/8/2017
Purchased new tires and wheel, already mounted with new lug nuts to go on my older camper. Received on time, what I ordered, fit perfectly. I installed myself no problems. Have recommended you products to several people.
Jim
3/8/2017
lt was great to be able to order the part on line because we live in a rural place and no traler supply places.
albert
3/8/2017
Good product and fast shipping.
Jarod
3/8/2017
Amazing product! Great customer service!
installed on my customers vehicle and sent it down to FL, customer couldn't be happier!!!! the people at etrailer really care about you as a customer and they are really on top of their game. the only place i will ever use for vehicle products!
zev Briskman
3/8/2017
Gaskets were delivered promptly and at an excellent price. Look forward to working with these people again and again
Robert Hopkins
3/8/2017
Nicole was a Great help in helping me order these products. She was very knowledgeable. The package came packed very well. I haven't used them yet, but I am sure they will get the job done
Greg R
3/8/2017
Great products, timely delivery and huge inventory. I will definitely be a long term customer!
Scc32
3/8/2017
I received my product yesterday and everything was as ordered.
Pernell H
3/8/2017
Works great. Good prices. Glad to have found you
Mike
3/8/2017
Excellent service. Quality product.
Excellent
3/8/2017
Had a hold up in shipping but they kept me in the loop and got me the product as soon as they had it. Good customer service and will do business with them again. Product as described and arrived undamaged.
DonC
3/8/2017
Excellent quick delivery in perfect shape of the 3 items ordered. Thanks for your service!
Jim W.
3/8/2017
As always you deliver the best product for the best price and on time thanks Dale
Dale
3/8/2017
3rd order in 2 weeks. Amazing service with fast delivery. I highly recommend this company. I don't recommend many, since I am usually critical, so this says a lot.
BEN
3/8/2017
Bought a truck for my son but there was no key for the toolbox. This key worked perfectly. Thanks etrailer!
BJB
3/8/2017
I was looking for a replacement taillight/brake light for my boat trailer. When I clicked on etrailer.com I was impressed with the site and with all of the products and information offered. It was easy to navigate their site and the product info was great. My taillight/ brake light works great and was an exact fit. Very pleased with the whole experience and will order from them again.
John W.
3/8/2017
Michelle at etrailer was amazing she told me just what I needed including the accessories. Ordered on Monday received the next day , packaged very well everything I ordered got installed ,worked great . Michelle followed up to insure all went well. In a day of big business it's good to know that there are people out there who still care about customer service . Thank you
Steve s
3/8/2017
I couldn't be more satisfied with the selection and service received. etrailer.com is very user friendly and has great information on the products they offer. I was I need of a specific style of light and could find it nowhere until I came across this site.
Colton
3/7/2017
E-Trailer is the one stop shop for everything RV-ing. Easy to order, just what I needed at a great price and delivery was quick — right on time! I love e-Trailer!!
J.GORDON
3/7/2017
I wonder why anyone would shop anywhere else. Great prices and the fastest delivery I have seen. I ordered on a Sunday night and received my order on Tuesday before noon. WOW!!! Your instructional videos combined with people who care about customer service have made me a customer for life. Thank you and keep up the great work!
Henry
3/7/2017
Just as listed, fast shipping, satisfied.
David H.
3/7/2017
have not installed it yet truck will go to the shop in a couple of weeks will let you know how it works out
scott m
3/7/2017
All went very smooth, easy and efficient!!
Tom Johnson
3/7/2017
This was stress free and transaction with prompt delivery! Very pleased!
James H.
3/7/2017
Good product, good price...
Miller C
3/7/2017
Product arrived quickly and in perfect condition. Communication was courteous and prompt, updating me on the status of my order every step of the way.
Chris D.
3/7/2017
exactly what I was looking for at a great price!
Brad G
3/7/2017
Fast delivery. Product as advertised.
Richard B.
3/7/2017
All products good quality and still functioning fine. Will definitely use etrailer again when the need arises.
Thanks
Steve
Steve C
3/7/2017
Website easy to navigate, prices good and quick delivery. All good.
RIchard G
3/7/2017
Good product fast service
Dave Allen
3/7/2017
100% Customer service from start to finish!!! These guys will always have my business for all my trailer needs!!! Thank you!!!
Don Juan
3/7/2017
Just what I needed at a fair price
Gary M
3/6/2017
The fantastic vent interior garnish was broken on two corners from screws being over tightened. I ordered a replacement from etrailer and am so pleased with such a rapid response. I received the replacement in just two days. Thank you George at etrailer.
John C.
3/6/2017
as of same like befor I am fully satisfied, glad to be your customer. It is very thankfully, that company staff, sales staff good will, achivment to serving customer and we get everything whatever we want.
I would highlighting particularly good parts catalog, buyer directory, products detail with drawing , they indicate us most of the time the important details what are the important issue for taking a choice which once is exactly fit for our application.
Review certainly need, because after all the good experience a simple "thank you" would not be enough to express our appreciate...
best regards
peter
Peter Buchmueller
3/6/2017
Products were priced reasonable and shipped promptly your service is good. Thank you
Armando c
3/6/2017
Excellent Service and product. Best shipping rate if one is not in a hurry.
William K.
3/6/2017
What can I say...it's a spring and does what it's designed to do ;) What I can say is that etrailer.com had it in stock, priced it right, delivered to my door very fast and did a follow up to make sure I was happy...for a spring! They'll have my business for life.
Len R
3/6/2017
Quick Delivery!
Mike N
3/6/2017
Legit!!
Steve C
3/6/2017
Worked great!!! Fast shipping!!!
Jimmy
3/6/2017
This product is great! It comes ready to install and takes no more than 30 minutes to install. It is an easy installation. Etrailer has great customer service and I highly recommend this company for any one looking for trailer equipment accessories.
Excellent
3/6/2017
Really can't complain, prices are great and service is better.
Ron
3/6/2017
I have ordered a few items from etrailer.com. The shipping is fast and their follow up and customer service is excellent. A live person actually called me to make sure i got my order and was satisfied.
Adam A.
3/6/2017
Parts were shipped and received quickly. Website made ordering the correct parts easy. Overall, very happy with my order.
Arron K.
3/6/2017
Great replacement for a broken part. On time delivery and good price.
MajorBob
3/6/2017
Great service and pricing
Dave B
3/6/2017
I don't write review, but, I got an email from etrailer after I received my order asking for a review and the email was so well written, so respectful and so sincere I just click the little blue thingy and here I am. OK - simply great service. Really nice and clear web site helped me to to find the replacement parts for my Airstream Ventline fan. Easy to order, great follow up emails from them with the status of my order, arrived when they said it would, well packaged, fit perfectly. What else could a guy ask for? Nothing. I am a five star happy customer.
Fletch Airstream
3/6/2017
All goid
David
3/6/2017
Very helpful and fast shipping
Chris king
3/6/2017
Great service and video demo
Tom T
3/6/2017
Product was shipped and delivered in a timely manner, and was just as described .
I would order from etrailer again.
Carl C
3/6/2017
Product came in on time and correct. Good quality products
Mark O
3/6/2017
This product as advertised. I used it in the bed of the pickup truck.
This company is excellent with all products I have purchased.
Eric G.
3/6/2017
Works perfectly for my trailer! Quick shipping. Very pleased.
VICTORIA
3/5/2017
Everything arrived as promised. It all looks great
Lori J
3/5/2017
Fast Shipping, Great Product, No Problems Thanks.....
Vinny T.
3/5/2017
Extraordinary product support made my rv brake installation easy.
Wayne R.
3/5/2017
The ordering process was easy with curtious and knowledgable staff. Product shipped promptly. On arrival it fit & functioned properly. This product has been a great purchase at a very reasonable price. Have purchased other products and will continue to shop etrailer thank you.
Ron B.
3/5/2017
These tie-down straps are some of the best I have seen or used. However, the best part about dealing with etrailer was their customer service and attention to detail. I received several emails informing me of order status. I really appreciated the personal touch.
Steve C.
3/5/2017
Great shipment time.
Jack
3/5/2017
Received order within few days opened box and was surprised to see The bottom of the box is not the end of our relationship printed on box. Got to what I ordered all was there in perfect shape , if and when I need something again I will not hesitate thank you George and etrailer.com
Manuel B Rhode Island
3/5/2017
Always have a great product because etrailer does an awesome job with me making my selection. Wish more companies perform as well as they do. I've purchased 3 trailer hitches from them and never had any issues. Great work!!
Randy H.
3/5/2017
Great products and prices
Ron L
3/5/2017
Quality product great price
Darrell A
3/4/2017
Haven't used them yet, but these look like just what we need for our short school bus. Great service and very fast shipping. I've had nothing but good service from etrailer over the last several years.
eogins
3/4/2017
Quality connectors! Always great products at etrailer!
Ken B
3/4/2017
This is an awesome Jack! Really made my boat trailer easy to use. It was missing a part when I received it, however, etrailer did a fantastic job making sure I was taken care of. Great service!
Jamie K.
3/4/2017
Exactly what I needed quick service, thank you
Bob F.
3/4/2017
thanks for great service
Jimgoins
3/4/2017
Quality part at a great price!
Fast shipping!
Ralph W.
3/4/2017
Great product and as important super fast shipping
David D
3/4/2017
Great product, even better yet is etrailer service!
Extremely pleased, thank you!
Dave
3/4/2017
Easy installation and great price, great customer service with fast shipping.
Scott C
3/4/2017
It will be installed this week. The products are as advertised. Don't see any type of problems with it.
Frank
3/4/2017
Couldn't be more pleased with the product or the line of communication recieved by company representative notifying me of an alternative set of lights that were not only cheaper, but would arrive sooner than my original order due to back order.. Lights were perfect fit and arrived next day! Thanks Jamie @ etrailer...
Ronnie M.
3/4/2017
Needed stars for my Thule Bike rack. A search found them on etrailer, easy to use web site. Ordering was a snap. Product delivered in less time than ws estamated. Straps are exactly as advertised and as needed. Thanks.
Dave B
3/4/2017
Excellent product. Good quality and heavy-duty. Love it. Shipping was fast. Will purchase from etrailer again.
Dave B.
3/4/2017
Part arrived quicker than promised! WOW! My mistake was ordering the wrong repair kit so I will try again. A pleasant experience-Donna even called me back because of a computer system failure. Thanks
Rob B.
3/4/2017
Perfect fit for my application. Curt brake controller, extra sheathed wire, breaker and pigtail! Etrailer videos are a great help for any dyi buyer.
Tim S
3/4/2017
GOOD PLACE TO ORDER FROM....GOOD JOB BOYS..PRODUCT I ORDER'D SHOWED UP THREE DAYS FROM ORDERING...GOOD QUALITY PRODUCT..THANX
TONY
3/4/2017
Great company to deal with. Always deliver on time.
Kerik
3/4/2017
Perfect fit ,fast service shipping was also fast I will be back ......thanks
Mike M
3/4/2017
Product arrived promptly and was exactly as ordered.
Rob A.
3/4/2017
thanks again always excellent service and great product
RICH Ericksen
3/4/2017
Wonderful shopping experience. Fast delivery.
Rodney S.
3/4/2017
Fastest shipping I have ever heard of 44 hours from the time I ordered. Have not used them yet. Thanks
Del P
3/4/2017
Just rec'd my Pro Series WD Hitch. Have not put it together yet, but everything looks good and just the way it was advertised. The free shipping was an easy decision to purchase from E-Trailer. Thanks for all the support!!
Jack
Jack W.
3/4/2017
Haven't put it on yet but I think it's a great spare tire rack. Broke my previous one. Etrailor makes very cool stuff for campers ! I always check them out when looking for something for my camper ! Really awesome prices as well ! Usually the lowest for an item without sacrificing quality !
Angela D
3/4/2017
I haven't installed the hitch yet but the communication and speed of delivery was top of the class. Etrailer does good business.
Field
3/4/2017
Outstanding products delivered unexpectedly fast.
Fred P
3/4/2017
First saw this product in use by a fellow camper, and he loved them. He also loved dealing with etrailer.com. I couldn't agree more - the leveler works great and is easy to use. Etrailer.com is also a winner as they are fast, efficient and competitively priced. Thanks for the usual good job!
Dennis B.
3/4/2017
Good Service. You had exactly what I needed and it was processed and shipped properly. I will use this site in the future and highly recommend it.
Bud M
3/4/2017
Well built jack that was perfect for my log splitter project. Etrailer shipped quickly and it was nicely packaged. Always glad to find another reason to come back and do business with these folks.
John S
3/4/2017
I do a lot of small on line order and your company has provided me with the best service i have had in a long time. I am spreading the word about your company and its great service. Thanks for being out standing and hasel free.
Kenneth Stewart
3/4/2017
Great products . Very fast delivery .
Brianna and Travis
3/3/2017
The covers are great, they are well made and fit well. The etrailer company is excellent, they called me to let me know they received the other and it will be shipped out. Which is customer service that you don't get from most companies. They arrived within a few days and were exactly what I ordered. I strongly recommend etrailer.
Genie
3/3/2017
good product, great service, great communication, recommend etrailer
rick a
3/3/2017
Very friendly and polite customer service. They tracked my package for me and even sent an email once it was received. I will order from again. Great price and great product!
Bryan M
3/3/2017
Good quality great service fast delivery
Mat B
3/3/2017
everything was as described. received items fast.
steve l.
3/3/2017
everything was as described. received the items fast.
steve l
3/3/2017
Another PERFECT transaction with this GREAT company! Fast shipping. As advertised. Never a problem with etrailer.com
William
3/3/2017
Excellent service and very professional.
Frank M
3/3/2017
Products purchased were direct replacement for originals on trailers. Price was very attractive compared to local parts houses and shipping was not excessive. Received units in 5-7 days as promised. I will definitely do more business with these folk!
William H
3/3/2017
Excellent product. Customer service was exceptional. Product arrived two days ahead of time! My customer is going to be very pleased!
Linda R.
3/3/2017
This controller worked like a dream. Would definitely recommend this to anyone who is looking for a good quality brake controller. Etrailer is the place to get it from! Customer service is top notch and I will be using them in the future!
Jasper
3/3/2017
Very fast shipping and product was in excellent condition when delivered excellent place to do business with thank you
Tim
3/3/2017
Great price and product. Good customer service
Ashley W
3/3/2017
fast response. product was better than expected
Lee D
3/3/2017
Great customer service great product and price.
Ashley W.
3/3/2017
My item came in quickly, and it was a good price.
Martin G.
3/3/2017
Not a review of the product, but of the service. Outstanding and prompt! Thank you.
Warren K.
3/3/2017
I have ordered from ETrailer a couple of times now. Never had a problem. No surprises. Got what I expected. Good customer service
Lance
3/3/2017
Very please with the service and speed at which I received the tire and wheel I ordered! Exactly as pictured. Great tracking feature so you know where your order is when shipped. Will buy from etrailer again.
Mike E.
3/3/2017
Shipping was fast and products worked great.
Mark S
3/3/2017
Excellent price,product, and shipping!
My favorite boat trailer online store!
Ken T
3/3/2017
Product arrived quick and is exactly what I ordered
Russ
3/3/2017
Product was delivered in a timely manner as advertised and customer service along with follow up was excellent.
Ray H.
3/3/2017
The service provided by etrailer has been top notch each time I have ordered from them, very professional with fantastic follow through to insure product has delivered and customer satisfaction has been achieved.
Sir Dockter
3/3/2017
Fast delivery!! I will order from here again!
John
3/3/2017
good quality, fast shipping
antonio M.
3/3/2017
Very pleased with products and ease of ordering. Everthing arrived packed very well in sturdy boxes. Your web page is one of the best I've seen in a while, keep up the great service. I will be back to shop again and will be telling freinds about you. Thanks for being so detailed oriented.
Steve. K
3/3/2017
As always, great product and timely delivery. The part was shipped within hours of my order. I wil continue to do business with E-Trailer!!!
DAVID DI CARLO
3/3/2017
It never ceases to amaze me that everyone claims great customer service, but few provide it.
I like to think I 'discovered' etrailer as a true customer service gem, so as I shared my 'find' with my horse towing friends, they told me they already knew and that George is the trailer king.
My only concern now is why my friends didn't tell me sooner. Friends tell friends about etrailer, right?
I count you folks among the very small number of outfits that I can count on to deliver each and every time.
thank you! thank you! thank you!
Wilbur's Friend
Mister Ed
3/3/2017
Great Product , Just what I was looking for .
GREAT SERVICE !!!!
Corey Pritts
3/3/2017
Exactly what I needed and was shipped promptly!
Junior
3/3/2017
I order the product from ETRAILER. Price was the best. Free shipping was a bonus. Arrived at my door 2 days before the initial delivery date. I am now a loyal ETRAILER customer.
King George
3/3/2017
Product was delivered in a timely manner, well packaged. It was easy to install and after 1 year it is still in good shape, not rusting. Love the 1 year follow up. I can truly say something about the product this way.
Chris M32
3/3/2017
Great product and service. Will use etrailer for future parts!
John G
3/3/2017
Great product fast shipping.
Tina R
3/3/2017
Great products Great service Good Prices
What more could you want !!!
Thanks Chris
Mike L
3/2/2017
The product is very good, of course - but what I would like to say is that I've worked with this company more than once over the past several months, and dealing with them is a pleasure. They have stuff you haven't even thought of yet, and they provide great service and exceptionally fast turnaround time. It's nice to deal with someone who just does it right and gets it done.
John Buckley
3/2/2017
Just what I needed to fix a stock hinge after I forgot to lock down the top. Super quick fulfilment and shipping.
Thanks etrailer
Robert
3/2/2017
Everything was in stock, shipped fast and arrived very timely.
Mike G
3/2/2017
Exactly what I needed and was actually the only place I could find that had this configuration. Shipped and received before expected. Will definetly use them again. Well done guys.
Paul H.
3/2/2017
Everything was delivered very quickly. The install was quick and easy with all the information that was sent with the brake controller. I have done business with etrailer and never been disappointed and will continue my business with etrailer when required to do any type of trailer repairs.
John W.
3/2/2017
I will qualify right from the start, this is not just a product review. This is a review of my overall experience with etrailer.
Let's just say my order had some shipping issues that delayed it. I had to have the fenders for my trailer asap.
After discussing the issue I had with my order, the members of the etrailer team responded. In a very positive way!
Michelle S worked to get my order expedited and I received my fenders on time, undamaged and looking great! Thanks Michelle!
I dont judge a company by just the product it sells, I judge a company by it's products and customer service. Let's just say I was thrilled to get the fenders fast and thrilled they fit and looked great installed.
Etrailer staff you earned a customer for life!
Dean C
3/2/2017
Simple product was as advertised. As ever, amazingly quick delivery from etrailer.
Pete A
3/2/2017
Great tires, great company! Use them everyday.....glad I found them and at a great price. Will keep getting them here as long as I need to buy them.
Thanks guys!
Gared W
3/2/2017
Nice looking well constructed hitch. Should be an easy installation. This is my third etrailer hitch and have been very happy with them.
Bob S
3/2/2017
Exactly what I was looking for! Extremely helpful staff, freindly, and knowledgeable! Would highly recommend to anyone!
Matt
3/2/2017
this item was nicer than I expected for the price. it was much better than I needed for my application . overall a great buying experience.
john c.
3/2/2017
Great product. I got exactly what I expected when I placed the order.
Greg H.
3/2/2017
This a nice kit that won't break the bank. Fast shipping, etrailer is the only place I go to for my trailer needs.
Bud W
3/2/2017
Excellent product, service, and sales . will definitely refer and use this company again.George was great . Thanks for all the help Ray L.
Ray L
3/2/2017
Very easy find product on, item picture was very good, most don't show very good picture arrived in good time, your description of how to measure hole spacing very easy to follow to get the right item I would recommend this company to everyone for trailer needs this will be the company to my trailer parts from
michael
3/2/2017
Exceeded our expectations!! Was very impressed with the swivel jack w/wheel. The price was very reasonable so I wasn't sure what to expect. I also ordered tires with wheels and am very pleased with them. I was amazed that my order arrived just two days after placing the order. Better yet, shipping was free.
I would definitely order from this company again. Thank you for the good service!
MJ-1206B
3/2/2017
The wiring for the Tekonsha proportional brake control fit my 2016 4 Runner perfectly. Plus the videos that etrailer has showing where the plug in is under the dash made finding it a cinch.
Thank you so much etrailer- Anthony, one of their staff even sent me the links for the wiring and the brake controller videos so I wouldn't have to hunt for them. Amazing staff- very helpful. Thank you so much.
Robert
3/2/2017
Got what I ordered. It was what it was suppossed to be. Reasonably priced and fast shipping.
William M.
3/2/2017
Great product and price-I received in two business days with free freight
Michael
3/1/2017
Great products, great prices, Great website and the best customer service anywhere. Customer service really knows their products!
Tony L.
3/1/2017
Easy return on an item. Great customer service!
TP
3/1/2017
Great company to deal
Perfect replacemenr
3/1/2017
All products i have bought from this company I have been extremely pleased with. I have over 8 Peaces of enclosed trailer organized products and all build durable! Highly recommended!!
Joe
3/1/2017
eTrailer is the real deal!
Products arrived in a timely matter, were in great condition and worked perfectly. I'll definitely be replacing more Thule components on my racks through eTrailer.com.
Thanks George and team!
Matt
3/1/2017
The product is great and the service even better. Very impressed with the product satisfaction follow-up a year later.
Mitchell B.
3/1/2017
This product was shipped promptly and arrived on the Oregon coast within 4 days. And quite frankly, I am impressed with the quality. It is very well constructed and I can't imagine ever having any problems with it. This is the second item that I have bought from etrailer, and whenever I need any more parts for my trailer or tow package, I will go to them first.
Jerry H
3/1/2017
Trailer is very solid and well constructed. Instructions aren't necessarily the best, but it was not difficult to assemble.
I was contacted a few days after my order to be told it may be delayed from China. We looked at other options but decided to stick with this one. Customer service followed up when it was shipped. Overall I was very impressed with their initial contact with me and continuing follow-up to keep me happy. I would definitely recommend them.
Mike V
3/1/2017
I originally started googling the old c/r number on my old seal and found a replacement number at etrailer.com . The price was really low so I ordered some extra spares and I am happy I did. The seals were a perfect fit and have the trailer back on the road. I ordered the seals for my brother in law and had them shipped to his address. Unfortunately I used a Frankenstein address (part his_part mine) and didn't notice the mistake until after they had shipped. I contacted customer service and told them about the mistake. They were so helpful and got everything straightened out in just a few courteous minutes. Etrailers' customer service is the best customer service I have ever experienced. The lady customer service person was so unbelievably courteous and professional. As I said early, we received the seals and they are of excellent quality for seals and you will never beat their customer service. Good place to buy your hard to find trailer parts at a great price. Many thanks to etrailer.com and customer service.
Ron K.
3/1/2017
I always order from etrailer.com! Fast, dependable knowledgeable service...all the time! Customer service is second to none!!
TClark
3/1/2017
Very happy with the lights. I will order from etrailer agai!!!
Bill D.
3/1/2017
Great Product Thank You Good Price
Rafal
3/1/2017
Great parts, super fast shipping, thanks
T4835800183
3/1/2017
The product arrived very quickly and the shipping was free. Jordan was so very helpful. I would definitely recommend this product and this company.
Thanks.
Dean D.
3/1/2017
great service ,easy checkout, good prices
ep
3/1/2017
Clear website; easy ordering process, and exceptional follow-up. I made an error on my email info, but an actual person answered the phone and was able to correct my mistake. Shipping and shipping acknowledgements were very fast; I received my items within 3 business days. Replacement parts I ordered are perfect.
Rick Sturtz
3/1/2017
Etrailer sells the highest quality products and has service second to none. They are the best online trailer part company.
Steve B
2/28/2017
very quick delivery exactly as described
Mike l.
2/28/2017
I ordered a trailer hitch cover form etrailer and the product looks great and seems to be of very good quality. the service was excellent and the shipping as good. Customer follow up on a small product like this is unheard of but I got a personal e-mail from them asking about my experience. i would highly recommend buying products from etrailer. Excellent experience.
Jim B.
2/28/2017
Excellent products as always! Fast delivery and great customer service. That's why I keep coming back to etrailer.com.
Matt
2/28/2017
Great product and fast shipping.
Ron N.
2/28/2017
Everything I ever ordered from etrailer was good. Fast delivery. Would recommend etrailer to everyone. Thanks etrailer
Bill F
2/28/2017
Great transaction. Product is as described. Quick to ship. Received earlier than expected. I recommend this seller.
Dennis B
2/28/2017
Ordered and shipped same day. Every other place said we can order it, these guys had it. Thanks.
Cory W
2/28/2017
The people at E-trailer were very helpful and the product that came was exactly what i needed.
Chad B
2/28/2017
I Found Bearing Buddy from ETRAILER for less $$ than I could have bought in my
city.Thank-You ETRAILER.
DJ
2/28/2017
Had a lot of rattling and clunking from the hitch. Rattling with nothing in tow and
clunking when towing( starting & stopping ). This item has made everything nice
and tight.... as usual the service from ETRAILER was terrific. Easy to order and it
arrived quickly. Don't know why anyone would go anywhere else for their trailer-
ing needs.
Al F
2/28/2017
Outstanding!! I have purchased several tow hitches from eTrailer. All well packaged with necessary parts. Installation has been a breeze. I have save lots of $$ DIY
Thanks!!
SoleSurfer
2/28/2017
Product fit as expected. Quickly shipped and arrived faster than expected. Nice to know that there is a company that sells these spare parts for unexpected accidents and need to replace part of rack but not the whole thing. I will definitely use this company again.
Garden Island
2/28/2017
I had reservations about the speed of delivery due to my travel plans.
My order was dealt with promptly and arrived as indicated.
The price was very good.
I would do repeat business with etrailer.com any day.
Dave
2/28/2017
Customer service was very helpful making sure that the correct racks were ordered. Shipping was very fast and tracking package provided up to date info regarding arrival of package. The racks were exactly what I wanted and I am very happy with the product. Will definetly consider etrailer for other products in the future.
Larry o
2/28/2017
Feel kind of strange rating a bleeder but it's not really the part I'm rating here but it's availability and the customer service I received.
Finding trailer parts can be tricky and lets face it sometimes actually getting what you ordered over the internet can be a roll of the dice. I've used eTrailer many times over the years and the quality parts, parts availability and their follow up/communications are really what keep me coming back.
Bill T
2/28/2017
The 2.5" hitch plug was exactly as described it fit perfectly etrailer.com was the only that I could find that offered anything for the 2.5" receiver I have purchased from them before this purchase they have excellent products at excellent prices delivery is always on time and accurate I highly recommend etrailer and their products!
Jerry S
2/28/2017
It was a pleasure working with Cathy on my order to replace the wiring harness that had burned out. She was excellent in understanding the problem, addressing the issues and arriving at a solution in a very short amount of time. And, then the order arrived two days earlier than expected. While I am certain that other folks at eTrailer are efficient in their work with other customers, there is no doubt in my mind that those, like me, who were fortunate to work with her will be equally satisfied and pleased with her efficiency in resolving problems and issues.
Charles Gourd
2/28/2017
Was very pleased with the product and time of delivery
Jerry T
2/28/2017
My experience ordering from etrailer was excellent. Shawn was very professional and highly knowledgable about the products listed on the website. She was able to answer all of my questions. Delivery was quick and when I opened the box it was exactly what I was looking for. Would do business with etrailer again in a heartbeat.
Jon
2/28/2017
Very good product and service!
Michael C.
2/28/2017
Very quick delivery excellent service.
Dale S
2/28/2017
PRODUCT IS GREAT, THE SHIPPING WAS GREAT. AND THE SERVICE WAS EXCELLENT
HOLLY J
2/28/2017
Once again etrailer was amazing to do business with.. package arrived on time and good condition... trailer jack is very sturdy and awesome for the price.. will buy from etrailer again!
Nathan
2/27/2017
Product arrived on time and as ordered. I was very impressed with their Quick Service.
Dave
2/27/2017
building new camper trailer, and ordered tailights and misc, safety lites.
great looking lights and excellent quality.
shipping was also very fast and prompt.
thanks e-trailer.
Jim
jim j
2/27/2017
The products I ordered were even better than expected and the customer service, ie. delivery time, shipping etc. was excellent.. Thank you.
Dennis B.
2/27/2017
I phoned in and got a prompt response to a detailed and specific item specification. The order was taken by phone and delivered promptly without issues. Great access to materials, information, and service.
Thanks and keep it up
RWJ
2/27/2017
Great products love etrailer and there staff are awesome!!!
Adam L
2/27/2017
very pleased with product,thank-you!!!!!!!!!!!!!!!!!
isadore s.
2/27/2017
Best service and experience I have had with an Internet order in years.
Alyssa, took my order, (I called to confirm that I was getting exactly what I needed.)
She was extremely thorough and even called their tech support ( who were right there handy and knew what they were talking about).
We confirmed exactly what I needed, she asked me to send her a pic from under the truck at the hitch to confirm since I just drove it off the lot.
The hitch and the wiring harness were a perfect fit and I got it all installed with out any issues. She even sent me a video of the installation of both the hitch and the wiring harness.
It went flawless and I'm hooked. I'll be a customer of Etrailer from now on.
I live way out in the country and it's a long drive to town of things don't go right.
This was a fantastic experience.
Dan D.
2/27/2017
Great customer Service from etrailer and great product
Jim L.
2/27/2017
I received the product from etrailer as discussed and am very happy with the B&W draw bar hitch upon installation.
More importantly, I am very impressed with the polite, prompt, efficient customer service. I haven't experienced this type service in a very long time. I will use these folks again. After all anyone can distribute product, it is the customer service that makes the difference.
Dave W.
2/27/2017
I would recommend them to friends and family. We have purchased other product from them before :)
Heather
2/27/2017
This was the absolute best experience that I have encountered from start to finish. The product that I purchased was exactly what I wanted and there is no way I would ever find a better price. To top it off, the tracking system was just as great as everything else. I could go on and on but I am just so happy and I look forward to the next purchase.
Wayne Mays
2/27/2017
My product (extra set of keys for my vehicle rooftop cargo carrier) arrived as ordered and worked. ETrailer provided me frequent status updates on the progress of the shipment and then double checked on my satisfaction when I received the product. Top shelf service- I couldn't ask for more.
Scott S.
2/27/2017
Lost Thule topper key was replaced by etrailer.com in quick order. New replacement keys were inexpensive, arrived ahead of schedule and worked perfectly. Thanks for bailing me out!
Rob M.
2/27/2017
Great product! Arrived damage free! Very fast shipping! Customer service was VERY helpful!
Joe Dunbar
2/27/2017
Everything about my experience with Etrailer.com has been outstanding.
No hesitation when it comes to doing future business with them.
Kathy C.
New York
Kathy
2/27/2017
Had the product I wanted - shipped it quickly - got it and installed it! I am sure I will need and use etrailer.com again.
Dick L.
2/27/2017
Great! My package arrived on time and the order was correct. I have ordered from eTrailer several time and I always get fast complet service. Never a problem and most of the time better prices than local companies give. THANK YOU!
Ron L.
2/27/2017
all items received undamaged and ahead of promised date.staff were very helpful and knowledgeable about products. Would recommend to anyone needing towing equipment and or electronics needed for towing any vehicle or trailer.
Eddie Richer
2/27/2017
very happy thanks
john m.
2/27/2017
High quality-exact fit-no issues to date. Will come back to this site again for another purchase.
Lee S.
2/27/2017
Item is as described. I will not hesitate to purchase from etrailer.com in the future. Great customer support! Item was not in stock initially but etrailer kept me informed throughout the process.
Chad B.
2/27/2017
Thank you for your prompt and professional service. I appreciate your website with all the self help and instructional ideas. Makes the whole process go through much more easily & confidently.
John S
2/26/2017
eTrailer.com was great to deal with. Ordered the hitch on Saturday and received the hitch on Wednesday even with a holiday on the Monday. Very easy to install because of the great videos that eTrailer.com had. I will definitely do business with eTrailer.com again.
Brian W
2/26/2017
Quick shipping.
Pete
2/26/2017
Prompt shipping easy web site
Stephanie h
2/26/2017
Fast Shipping and excellent product
Mike K
2/26/2017
Haven't had a chance to use the product but when i do i will come back and provide my experience. This product was ordered and shipped so quick it was a surprise when it arrived. Ive ordered many products online in the past but my experience as a customer by far exceeded my expectations. i'll be back!
Victor Bennett
2/26/2017
Got the exact piece I ordered, worked perfectly.
The service is great I will use the company in the future. Only needed a few days to get to me.
Jack B.
Excellent
2/26/2017
All good. Thanks.
Sam Bird
2/26/2017
Brenden was very helpful!!! I received my purchase very quickly and he was very knowledgeable. Great service!!!
Lynn
2/26/2017
I ordered this connector to replace the factory installed one on my motorhome. It was a perfect fit and much better quality than the original. Watching a video supplied by George at etrailer.com gave me the knowledge of the proper way to make the replacement.
Thanks etrailer for providing outstanding service & communication.
Denver - Vero Beach Fl.
2/26/2017
Curt sway control hitch ball
Thank you for sending it out so fast
it is better than we expected
now we can go camping
Sharon C.
2/26/2017
Never a disappointment when I buy from etrailer!
bob
2/26/2017
This was my first experience with your company. Replacement keys arrived quickly and were perfect! So happy to have found your site! Bookmarked etrailer.com for future needs. :)
Bobby G
2/26/2017
great help determining right parts and quick delivery
james m
2/26/2017
Fast service and delivery.
Ron S
2/26/2017
Great service!
D Carter
2/26/2017
The best product at the best price. No one comes close to etrailer. They have everything you need including hard to find adapters. If etrailer doesn't have it...you don't need it. One feature of their website that sets them apart is the product videos. Haven't found anyone else doing this. Their follow up is great. They keep you informed of when product ships and is delivered. Everything comes nicely boxed and in shorter time than one would expect with standard ground shipping. Product quality is better than you can find at [other retailers].
Hoyt B.
2/26/2017
I ordered this tool to re-install my hitch. The tool makes installation of attachment bolt,s in a solid frame, simple. I ordered this tool because I misplaced my original tool. E trailer had the part to me in 4 days. I order ALL my trailer and hitch related parts E trailer. Their install videos are GREAT and accurate. Thanks guys and gals.
Jim S
2/25/2017
5 Star-great job!
Jericho Lewis
2/25/2017
Needed a specific part. Etrailer had it. Quick shipping.
LF
2/25/2017
Being paranoid about providing Credit card info "on-line", I called and got great service and prompt delivery of the right parts. Not to mention hard to find parts!
Don P.
2/25/2017
A simple purchase of 2 keys. Everything went smoothly.
Thank you.
Gary E.
2/25/2017
Good product and received right on time.
Jerry W.
2/25/2017
Good service
Jerry Conners
2/25/2017
Great prices and fast delivery would recommend everyone using your products. Thanks again for the fast service
Gary B
2/25/2017
Very good product !!!
Very good service !!!
Very good communication and fast delivery !!!
Very happy with etrailer and their products !!!
Darwin C.
2/25/2017
I got my order yesterday I really appreciate the prompt Sevice, I couldn't get it locally except big box company and it was twice as much. ??
Thank u, this is not the first time I have used ur company and both times have been excellent
Lee N.
2/25/2017
Great price, easy online shopping, great product
Sammy C
2/25/2017
Can't wait to put it all together, if it will ever stop snowing or raining.
thank for the fast delivery. Enjoy the weather were ever you are.
Thanks Again!
jb
2/25/2017
There's not much to say. It's a trailer hub. There are plenty of things to say about the customer service, which was great when I called in to make my order and make sure I was ordering to right part. The time of arrival at my doorstep was very quick. I thought I was going to have to order and forget about it until it arrived but not with e trailer; the order arrived within a few days. It was well packaged too.
David C
2/25/2017
Product was as pictured. Ordered on a Wed, received on Fri same week.
I would order from etrailer again. Thanks for the follow up email.
Ron S.
2/25/2017
Product as advertised.
Good service
Kin
2/25/2017
Prices are reasonable, the site was friendly/helpful, and the delivery of the product was expeditious.
Mike .K.
2/25/2017
Product worked well and was priced right
Donald Garner
2/25/2017
Exactly what I wanted and delivered on time. Good job!
Robb
2/25/2017
Package arrive much faster than I thought. Install was a breeze! This is exactly what I needed to finish my trailer project. Thanks eTrailer!
Chris L
2/25/2017
Product was perfect for our need, price was right. One part was missing and it was shipped same day we called. Would recommend to anyone in need of trailer needs.
Led S
2/25/2017
great customer service. and great value. thank you.
rick n
2/24/2017
Hi George,
Wanted to let you know that I am real happy with trailer hitch.I will be using it to load my bikes and for cargo.But,the best part was how easy it was to install,you u-tube video was great.
Hector G.
2/24/2017
Got the package. Quick delivery. I have not installed the parts but all appeared to be as promised. Thank you.
Quick!
2/24/2017
Product great , delivery great , customer service exceptional!
This is the only place to shop! And I do often!!!!!!!!!
Dale W
2/24/2017
Great price real easy to order
Butch
2/24/2017
very pleased with etrailer.com. the product and service is top notch. thank you very much for the prompt shipping of multiple orders for my trailer build. the pro series has everything to tow all my trailers at adjustable heights . thank again.
quality tree
2/24/2017
Product arrived on time. Great communication and the seller actually cares. Thank you!
Jose G
2/24/2017
products as described .fast shipping too.
Ronnie T
2/24/2017
Just like the original parts. I was extremely pleased to find them at etrailer. Neither Thule or their installers have the part or even know where to get them. They were a bargain as well and the service was excellent.
Rick C.
2/24/2017
Received product as ordered and on time. Great customer service.
Russ D
2/24/2017
These check valves were an exact match to the original and were shipped quickly. This was my 1st order with etrailer and I will be ordering from them again.
george s
2/24/2017
I could not find replacement lenses anywhere local for my trailer. Put the part # in google and Etrailer popped right up. Ordering was simple and painless. Parts arrived quickly and well packaged. Great experience. I will defiantly use them again.
Scott D
2/24/2017
Great product, great price, easy customer service agent and decent shipping time.
Thanks!
CDP
2/24/2017
Another great experience with etrailer. There staff was responsive and helpful in addressing my needs. The product was delivered quickly and efficiently. It's so valuable to have them, I wouldn't buy anywhere else!
Mike M
2/24/2017
Great service. Couldn't find this part anywhere else, and it arrived even faster than expected. Will definitely shop etrailer.com again.
Kevin C
2/24/2017
Easy transaction good communication and perfect product. ??
Perfect
2/24/2017
Excellent service , good product, definitely do business with them again.
Rob
2/24/2017
I purchased a replacement light from ETrailer online. The ability to find what I needed was very easy and the displaced product pictures were clear and showed me an exact match. The pricing and check out process was smooth and confident. I had no reservations ordering from ETrailer. The Trailer light came quickly and I installed it an wallah !!! A perfect 123. I couldn't ask for a better online experience!!! Thanks ETrailer
Tim Mahlbacher
2/24/2017
Little slow to start but..Excellent customer service! Product as good as it comes and would recommend etrailer to all
TBT
TBT
2/24/2017
I am very pleased with the customer service and the quick delivery of my order.
Jill
2/24/2017
Great item, pleased with shipping rates and speed.
Billy Nance
2/23/2017
My experience with etrailer was seamless. I called in a small order, they confirmed it in their inventory and seemed genuinely happy to answer my need. It shipped promptly and I appreciate it. Mike E. (California)
Mike E.
2/23/2017
This is the second time I have dealt with etrailer and I have been extremely pleased with the service, customer support and expediency of the delivery and the quality of the products I have received. My first purchase was a set of D load trailer tires. I would recommend this site and service to anyone who will listen. I will definitely use them again for my trailer part needs in the future.
Don T
2/23/2017
Thank you for getting the product to me in a very timely manner. It was pakaged the best I have ever seen. I was very impressed by the way it was shipped. Thank you again, it's always great to do business with you. Bob j
Bob j
2/23/2017
Exact match to the wheels on my trailer. The service was excellent, shipping was flawless. Thanks etrailer
Chuck W.
2/23/2017
everything looks great and great shipping time. Thanks..
Alan
2/23/2017
Excellent product description... unbelievable fast shipping another great experience from a company that still cares about customer service
Andy
2/23/2017
great service
elias e
2/23/2017
I am completely satisfied. Everything came just as ordered and no delay. Thank you very much. Will be installing these items on my boat immediately. It was a pleasure doing business with you guys. I give you a 5 star rating.
Ronald Gibson
2/23/2017
Bought this at the same time I purchased the Curt receiver hitch. First of all shipment was received extremely fast (2 to 3 days).
Ease of installation was just that, no fuse, no sweat.
Trusted product, recommend to anyone that is considering buying
Don R.
2/23/2017
I have not done a review before; however the shipping and the quality of the items is unbelievable it force me to make the time. I am not making this statement based on just one order but on three over the last year. So with this statement etrailer.com is now the first place that we look. The promptness of the shipping is fantastic. On a scale from 1 to 10 on the shipping & quality they both are a 10! As for the price, they are very very good, you may save a buck or two but the quality is well worth every cent and when towing equipment id rather be safe than sorry!!!!
Dennis P.
2/23/2017
Fast shipping
Darren A
2/23/2017
Order was processed and delivered very quickly. Parts were exactly as advertised.
Jack
2/23/2017
Good description and great product this is my second purchase from etrailer.com and I can see many more in my future. I'm planning on installing this on my dump truck that needed a minimum drop of 6in so this product is perfect for my needs.
Brian M.
2/23/2017
Thank you for the way y'all handled this order and kept me informed on the status all the way from ordering till delivery , great customer service!
Tim P.
2/23/2017
excellent to do business with! good prices! fast shipping!
Brian T.
2/23/2017
I received my fenders today and they are exactly what I ordered. They are perfect in detail and very high quality. I highly recommend etrailer to anyone needing replacement parts for their equipment.
Richard T.
2/23/2017
This is my third time ordering from Etrailer and my experience dealing with them as been nothing but excellent. The parts were delivered to Florida in a very reasonable time and I took advantage of the free delivery promotion they offered. Parts are as usual very well made. Ordered electric braking parts for my single axle enclosed trailer, will install them before heading back to Canada making my trip home much more enjoyable and safer.
Thanks again etrailer for a job well done.
Clem P.
2/23/2017
This product has been excellent. Easy installation, with clear instructions, and a hi quality product. It has performed flawlessly during this first year. ETrailer is excellent to deal with also! Great website, descriptions, pictures & prices!
Kelly
Kelly T
2/22/2017
Oem part. Easy to install
Bryan S
2/22/2017
I don't usually do product reviews but wanted to post this one. This was my first purchase from etrailer. I purchased all four brake assemblies for our 5th wheel which I felt was the easiest and best way to go and had my drums machined. It was a very easy transaction, the parts came quickly and fit as they should. Very pleased with the product although I have not put the trailer on the road yet.
BUT- The packaging was very poor. The assemblies were in a carton twice as big as it needed to be without adequate packing and the items rattled around to the point that two shoes were knocked out of place on the backing plates. I was able to correct it and no damage done, this time. Please improve your packaging.
I would definitely buy from etrailer again.
Dennis K
2/22/2017
I called to change my order due to my own error and the etrailer representative was extremly helpfull in canceling my first order and getting the new shipment on its way. Everything went smoothly and I received the order in a very timely manner.
Thanks again,
Ken
Ken S.
2/22/2017
Exactly what I ordered. Came very quickly. Completely satisfied.
Jeremy Miller
2/22/2017
I ordered this to rewire lights on my 14 ft flat bed trailer. Quality was good, shipping was timely. Overall satisfied customer.
Jim
2/22/2017
These stake holders are very heavy duty. Just what the doctor ordered for my trailer gate. Fast service, too. I'll shop here again when the need arises.
Ian F.
2/22/2017
PRODUCT WORKED PERFECTLY AS ORDERED. GREAT PLACE TO GET WHAT YOU NEED. THANKS AGAIN!!!!!!
JIMMY JOHN
2/22/2017
The mount is exactly what I needed for my recently installed tow bar. The ordering process was simple, delivery tracking was spot on, quality is excellent and the product does what it is supposed to do. What more can you ask?
Ted M
2/22/2017
GREAT PRICES WITH FAST SERVICE!
BRYAN A
2/22/2017
I placed the order and within a few days I received them. I was impressed in how easy the process in ordering the parts and receiving them was. Thanks Again for the prompt service!!
Jesse E.
2/22/2017
My order arrived on time and correct. I very much appreciated the prompt service and a good Web site to order from.
Rick M.
2/22/2017
This was the first company in a long time I've dealt with that had No audimated telephone service! There were people that spoke And understood English! They were on top of there game and were letting me know exactly when my parts would arrive by telephone in a friendly manner! There are so many companies out there that need to take lessons from etrailer. This is how I run my business and how very business should be run. The parts were very well described and photographed! There is No reason to shop anywhere else in my opinion. [sites] and other internet based businesses need to clean up there acts I understand it's about the bottom dollar but being kind and person to person interaction is still needed in society and the sales industry! Etrailer has got it RIGHT!!!
Matthew J.
2/22/2017
Great customer service! Even said she would help me through the installation. Would definitely order again through them.
Tony
2/22/2017
This is the exact fit for my thlue bike rack. Delivery was on time.All the items arrived as expected. Great customer service.
Dasarath
2/22/2017
Awesome product, great service. Thank you.
Mike C.
2/22/2017
Everything arrived in nice big box, packed well. Looks like perfect replacement parts. Fast ship time.
Bishop's Ag Services
2/22/2017
Very well U.S made product. Good price, excellent customer service, and fast shipping. Thanks.
S. Patterson
2/22/2017
Super heavy duty, well made & fast delivery.
T. J.
2/22/2017
Ordered tires for my snowmobile trailer. Tires look great, much more substantial looking tire than what I found in my local stores. Received them quickly with great communication from etrailer. Great transaction!
Thanks to Brenden C and etrailer.
Tim
Tim D
2/22/2017
Perfect just what I needed
John hayes
2/22/2017
Awesome pricing-service!
Jeremy P.
2/22/2017
Exactly what I ordered. Exactly what I needed.
Jeff s
2/22/2017
The part was high quality , I received it fast. It met my expectation. This is a great
place to buy your parts with great follow up.
JeffB
2/21/2017
IT WORKS JUST FINE.
DARREL HEBERT
2/21/2017
Product is extremely high quality and exactly what I was looking to purchase. Shipping was extremely quick, also.
Scott G.
2/21/2017
Exactly what I hoped for. Quick shipping from etrailer. I would recommend.
Bill M.
2/21/2017
Great product, easy to install if you are handy and have drill bits and power drill. Belts attach easily and hold your machine tightly in place. etrailer delivery was quick with the goods nicely protected and packed. This is an excellent provider with good prices. I've bookmarked their website for future purchases. Thanks.
George
2/21/2017
Items were as described and arrived in a timely manner.
Steve S.
2/21/2017
Got this to replace a broken one. Etrailer.com had the best price + shipping. It was exactly what I needed and shipped quickly! I'm very pleased! I'll be back for any other parts I may need!
Tannon W
2/21/2017
I was greatly surprised when I arrived home last night and found the Double Receiver Hitch adapter arrived. I planned to use the double receiver to tow my enclosed motorcycle trailer and haul my kayak on top of my truck camper. The quick delivery and the heavy duty quality of the Hitch adapter, greatly exceeded all my expectations. Thank you to Hally and all the team at e.Trailer.
Greg Stafford
2/21/2017
Works like a Dream. 5th Wheel or Goose Neck with clean truck bed when not in use.
Very solid design.
I would not hesitate to buy this again or order from etrailer.com.
My experience with etrailer.com was a very positive transaction.
Danny W.
2/21/2017
The product seems to be of higher quality than I was getting quotes on at other places. The most important aspect to me was the great communication in regards to a back order, that was happening, and it was still only a couple of days late. Great customer service
Marc Kapaska
2/21/2017
I have always been happy with the service and products from etrailer. I recently received 3 anti-rattle devices that work better than expected. I will continue to use this supplier for all my needs. Excellent service!!
Jeff P.
2/21/2017
Last week I started thinking about my kayak trailer and what repairs needed to be completed before the spring and summer usage.
In 2011 I converted a small sailboat trailer to a two place kayak trailer. I ordered bearing kits wheels and tires at that time from e trailer. Every year I pull the wheels and grease the bearings and I install new grease seals. Last year when I was doing my maintenance I found that the bearing races were lightly rusted and pitted because the trailer was buried under a large snowfall. The bearings were fine and I cleaned up the races with steel wool. I decided I would replace everything come winter. I ordered bearing caps to replace my old dented caps hoping that this will keep the bearings dryer. I made a place in the garage to keep the trailer from the weather.
I placed a call to you guys and was greeted by a very friendly voice on the other end of the phone. Brandon was able to find my past order saving me time and effort. (My filing system could be better.) He was able to e-mail me copies of my previous orders and shortly there after I placed my order on line for new bearing kits and a few extra seals and well you know the rest. I tell everyone about the excellent service I get from etrailer.com.
keep up the good work.
Bruce
2/21/2017
Great People to deal with! Superfast shipping
Bill H
2/21/2017
The service was FANTASTIC. I received the this product quickly and completed my trailer towing capability with this addition ball.
Joe L.
2/21/2017
Product was describe perfectly. The two women that helped me over the phone were great. Order was placed on Thursday eve and product was in my hands on monday. Couldn't ask for better service. Would order from again.
Mike
2/21/2017
Customer service was excellent and my order was in my hands in 2 days.
Barb F
2/21/2017
Still great, no issues, love it! Seriously sturdy and well made. Many thanks to the team at etrailer for helping me get the right parts, too!
Gabriel W
2/21/2017
All received on time, all installed and preformed as intended!
mac
2/21/2017
Thank you for quick, easy delivery!
DA
2/21/2017
Great product great company.
Adam
2/21/2017
Great products and great communication regarding order status. Thank you.
Nicole/George
2/20/2017
Fast service- products appear to be high quality- Price was right and the reasonable shipping rate is what sealed the deal. Thanks
Ron E.
2/20/2017
Great product. Shipping was very fast. Installation was very simple the install video was a great help. Customer service was best I have ever seen. Will definitely be ordering again for all my towing needs.
William S.
2/20/2017
I had to order this Round Trailer Clearance and Side Marker Light because the replacement provided by the trailer manufacturer did not work.
This light was a perfect replacement for the original.
And I received it from ETrailer earlier than I expected.
I will continue to shop with ETrailer for all my trailer needs.
Doug
2/20/2017
The customer service on Etrailer, the knowledge, website and order information and tracking pages are STELLAR!! I am truly impressed with the site and of the information the site has to offer! Helpful videos are WONDERFUL. First class site and would recommend to anyone to do business with Etrailer.com
Five stars!!
Jeff A.
2/20/2017
Great speed and good resources on the website.
Clint
2/20/2017
Excellent service and inventory optionsas always from etrailer. I received exactly what I ordered and they worked perfectly.
Andrew
2/20/2017
Everything in my order was in good condition and of satisfactory quality. All are installed without any difficulty and I am very pleased with the products and the price.
Paul R
2/20/2017
Fantastic product and fast shipment.
Rick M.
2/20/2017
Great product service and shipping unreal
Kim James
2/20/2017
A++ great product super fast shipping and awesome customer service..I always shop with etrailer and always will
Nick
2/20/2017
Dealing with etrailer was a good experience. Shipping was great and everything I ordered was in the package. Having just received the package, I haven't installed it yet but I am sure it will be just what I need. I will certainly deal with etrailer again when the need arises. Thanks etrailer for making my shopping experience hassle free.
Les F
2/20/2017
Quick delivery and live assistance with ordering, wouldn't hesitate to order from them again.
Bob A.
2/20/2017
Howdy Steve, yip it's workin on a year from when I came to your shops and got several products from etrailer. Everything, the Firestone air bags, HD air compressor system, Reese fifth wheel deck and Rock Tamer flaps. Your shop installed all this for me, a very clean good job, thanks. Thanks a lot for being great to work with. Thanks etrailer!! Bean from Alaska.
Bean L
2/20/2017
New parts came on time. Easy to install.
Wayne Z
2/20/2017
E trailer always has what I need and receive the parts and n a timely matter.
Chris
2/20/2017
Every item ordered from etrailer has been excellent quality
RM
2/19/2017
The product is great and your services even better I would recommend it to anyone thanks
Stan R
2/19/2017
Great customer service and advice from Pat C. Delivery was very fast.
Bill M
2/19/2017
Great product, fast delivery, and excellent value. Customer service is excellent. You'll save hundreds of dollars going with etrailer.com. Thank you etrailer.
Jim W.
2/19/2017
Outstanding service! Can't say anything bad installed it and the video on how to install it was great aswelll keep up the great job !! I know when I here of someone needing trailer parts my answer will be etrailer!
Thank you for a great company!
David
David
2/19/2017
Every thing was right and delivered on time etrailer is the best
Bob O
2/19/2017
These people are great..had to call factory to get additional information. Then called me back with that information. Great service..ordered on Wed received on Sat. Highly recommend this company.
John G
2/19/2017
I am truly amazed by the customer service from Etrailer. I ordered a hitch, ball and hitch plug with standard shipping on Thurs around 11 am. Their pricing was lowest I found. My order arrived the following day. I wish all my orders from other websites were so efficient. I will be using Etrailer.com again. Thank you!
Mike H.
2/19/2017
Love this company and their products. High quality merchandise, excellent packing and shipping, and stellar customer service! Vent fits perfectly!
Nettie Winsor
2/18/2017
I was extremely happy with etrailer and there product. The q towers and clips they sent were an excellent match and fit perfectly on my truck. Besides the great product etrailer has friendly customer support and fast shipping. I will definitely order from them again!
Robert H.
2/18/2017
The description of the product was dead on! The installation was VERY easy. I am truly impressed with the quality and price. If the need for another trailer hitch ever comes up, I will DEFINITELY buy from the company again.
Joy
2/18/2017
I had trouble finding this hitch adapter and found etrailer online. It is exactly what i needed and the delivery was very speedy. Communication between etrailer and me was exceptionally good. A great company to deal with.
Bill M
2/18/2017
Great service and I receive exactly what is ordered.
etrailer is one of my first shopping destinations!
John F
2/18/2017
Even though was delayed in delivery, was kept informed of order status. This we appreciated.
James P
2/18/2017
I received great customer service. The representative was very knowledgeable. The hitch bolted up perfectly. Satisfied with the purchase.
Dave R.
2/18/2017
Happy customer
Russ
2/18/2017
I don't have a picture but the product was just like advertised and I would suggest Etrailer to everyone, very satisfied
Charles Sutton
2/18/2017
Your knowledge of your products and help that we received is fantastic! Prompt service and quick delivery.
Products is easy to install with good instructions. I would recommend this product and company to anyone.
Thank You.
Toivo
2/18/2017
Ordered a UWS toolbox lock and two keys. Received the lock and keys within a few days and was able to track its shipment as promised. Had the lock mounted and operating within 5 minutes. Couldn't be happier with the product or service provided.
Mike K.
2/18/2017
The item looks good. I haven't had an opportunity to use it yet, but it looks like it just what I need. I haven't used etrailer before, but have now seen that it has a lot of the things I need for many projects.
Wayne's review
2/18/2017
Just got the correct product in three days. The salesperson helped me find just the right part as I am not an expert and was particularly nice and knowledgeable. I appreciated the help.
steve
2/18/2017
Everything arrived when I needed,how I needed, will be ordering again soon!!!
Graham T
2/18/2017
I purchased E track and accessory's. All the straps and E track are awesome products.
Shipping was fast arrived in three days.
JD
2/18/2017
Thanks for the excellent service - everything looks great!!
MikeO
2/18/2017
you guys are first class all the way !! thank you ! scott e.
scott e.
2/18/2017
My son installed the hitch and the wiring last evening without any type
of problems whatsoever.Thankyou very much for a great product.You have
earned all of my future purchases.
Paul D.
2/18/2017
Everything I have purchased from this company has been exceptionally good and priced to fit my budget. This wheel is constructed of high quality steel and powder coated to perfection. The service and help I received in selecting these items was second to none. The most amazing thing was the fast shipping and delivery. No waiting around on items from etrailer. This company gets all my business.
Thanks Guys
John A.
2/17/2017
I ordered the wrong part by mistake, this was caught by the service rep. at etrailer and saved me the trouble of having to return the part, GREAT service, I highly recommend this place for all your trailer and hitch needs.
Jeff D
2/17/2017
Beast price. Easy install. Quick shipping. Great company. My go to for anything they have.
Mike W
2/17/2017
product is excellent ! more important was the customer service from etrailer.com
they went above to assure we'd have product in time to pickup our 14' trailer
highly recommend etrailer.com to anyone !
FL FMJ
2/17/2017
Etrailer has done a exceptional job getting a quality product in bulk order to my company at a great price 2 years in a row. Shipping is fast and customer service is top notch. Look forward to working with them in the future. Melissa you rock. Thanks
John
2/17/2017
As advertised, delivered on time and at a good price. Great folks to work with, one if my tires turned out to be defective and they had a replacement delivered quickly without hassle.
FredV
2/17/2017
Very nice, strong product. Easy to installearn, and fast delivery!
Eric Smith
2/17/2017
Products are great (just bought knick knacks), but service is better.
Denis
2/17/2017
Great system I have been using it for 6 years but I traded up for a larger camper that weighs more than the 10 k bars could handle . So I called you guys before I just ordered a new complete 14k system I spoke to Katie d. Wow she sure was a patient pleasurable person to talk too. She went above and beyond for me to verify and order me the new bars and few other small items i fugured I should replace . She kept in touch with me via email to let me know when my order got in and when it was shipped. The product arrived at my home ahead of time and Katie d even sent me a verification email stating your order was delivered and asked if needed anything else let her know. It is employees like her that truely. Separate your company from all of the others. So now I am rollin down the road with the right set up. Way to go guys.
Mike h
2/17/2017
Excellent products, received on time.
Steve G.
2/17/2017
Product as advertised.
Had postal problems on my end. Anthony at etrailer help get things straightend out. Excellent company to do business with.
Product good, service Great!
Edward P
2/17/2017
Great product fit perfect will order parts again.
Larry
2/17/2017
Very happy with customer service and delivery time.
Mark allen
2/17/2017
The ease of making this purchase and to track to destination was as good as it gets for on-line shopping.
Al O.
2/17/2017
Parts arrived alright. Service so far is great. Will know more after install.
Jack
2/17/2017
Product exactly as depicted in photo & description; arrived promptly; fit perfectly. Will definitely use etrailer again. Thanks for speedy, accurate service.
David W.
2/17/2017
quick service
Rick K.
2/17/2017
Received in a reasonable amount of time and shipping was inexpensive!
Dave B
2/17/2017
Received the product in a timely manner, etrailer beat everyone's price & the product was exactly as described. Very happy with the experience & will go straight to etrailer next time. Thanks, William.
Ballard Stump Grinding
2/17/2017
The products came in quicker than I expected and are of good quality. I am very satisfied with this company
Jamie H
2/17/2017
Excellent products, delivery was very fast, I will be repeat customer
Mike H
2/17/2017
I was very happy with eTrailer.com, not only for this purchase, but other past transactions as well.
Jay
2/17/2017
The people here make all the difference. Had a discrepancy on my order and they fixed it asap. the product is perfect and the correspondence is awesome.
Jim Q
2/17/2017
Product arrived sooner than expected, as described. Very prompt service from etrailer with shipping notifications and follow ups. Excellent service from a first rate company. If I need something in the future I will look here first. Thank you
Seth Little
2/17/2017
Met all expectations.
Gary
2/17/2017
Great product, even better service!!
Jere N
2/17/2017
Easy to use website, great pricing, and fast delivery of products.
I order a variety of products and all arrived in perfect condition.
Will definitely be ordering again!
Kevin
2/17/2017
Best price and free shipping. Tim made ordering easy. Thanks etrailer.com.
Larry
2/17/2017
worked as designed, shipping was much faster than I had expected.
Ed
2/17/2017
Good product at a good price with fast delivery, Thanx!
John W.
2/17/2017
Great price and fast delivery
Will order from etrailer again
John G
2/17/2017
this is the right place for the right part at the best price. GREAT customer service. I got my parts in a few days. WAY TO GO ETRAILER
jeff k
2/17/2017
Product is as promised and delivered quickly. Great source for trailer parts.
John S.
2/17/2017
The item looks exactly as described and was delivered quickly. I appreciated the status emails.
Kris S.
2/17/2017
Thanks for the quick service. etrailer is the place to get exactly what you need.
Al @ arrow automotive
2/17/2017
The brake assemblies I received seem to be just fine. They were a good fit on my trailer. Haven't completed the job yet to try the brakes out, but they look great. All my other parts were correct and very well packaged. I really appreciate the great customer service. These guys seem to really care.
Gary N.
2/16/2017
The light fit perfect, great customer service and will use this company again in the future. Thank you for your professionalism.
James R
2/16/2017
The products were as I expected.
Bob Harlow
2/16/2017
Works great and fast shipping
Steve
2/16/2017
Outstanding service and quality products. It sounds superficial but I am an absolutely very satisfied client. Thank you etrailer.
Matt. P
2/16/2017
Very little effort on my part. Easy order and quick delivery!
Will G.
2/16/2017
WE ARE SO HAPPY WITH ETRAILER, THEY ARE SO HELPFUL AND EXCELLENT CUSTOMER SERVICE
KAREN M
2/16/2017
Just what I was looking for at a good price.
Dennis M.
2/16/2017
I received what was ordered. Also in a timely matter.
Gary H.
2/16/2017
I am a return customer at etrailer as the service is excellent. Prices are great and in my internet searching I always find the best prices here.
Bonnie
2/16/2017
Product was exactly as advertised. The delivery was faster than expected. Great place to do business with.
Darrell B
2/16/2017
Great customer service and everything that I've order has been cheaper than anywhere else.. being a boat owner always dumping money into it. Etrailer has been great quality parts
Spirit fisher
2/16/2017
Well made connectors with generous amount of sealant on threads. The two I ordered from etrailer were a third less expensive than two from my local [auto parts store] and had much better coverage of the sealant on the threads. Although the connectors were on back order from the manufacturer, etrailer let me know they were on back order in a timely manner, gave me the option to cancel my order and kept in touch several times while I waited on the order to be filled. I have used etrailer a number of times and always found them to be very helpful and informative. Their tech support is among the very best. I highly recommend using etrailer.
Stan F.
2/16/2017
Just got done converting my toyhauler to led diode lighting everything worked great service and follow up was great, Michelle was a great help.
Eldon
Eldon
2/16/2017
I was supposed to receive this in 5 to 7 business days but instead I received it in two days after I placed the order. Excellent service excellent customer service I will do business with these folks again
Larry C
2/16/2017
Exactly as ordered. No shipping charges was a deciding factor. Shipping was way ahead of what I expected. You can't deny saltwater its due, so when the time comes, I will definitely order from here again.
Bill
2/16/2017
Product waa as described. Shipped and received in a timely manner. Overall, no complaints here!
Mickey
2/16/2017
Awesome transaction. Fast FREE shipping.
Kevin W.
2/16/2017
customer service was exceptional!
Frank H
2/16/2017
thanks for the difficult but timely order. nice job!
cyrus360
2/16/2017
Q&A were very helpful with this purchase. As well as the detailed product info-ensured that we purchased the correct item to meet our needs.
Greg F
2/15/2017
The hitch and wire harness is very heavy duty and will install very easy. Package was here in a couple of days. Great job!
SCOTTY HAMES
2/15/2017
Excellent ordering support. Quick delivery. Accurate installation info and video. etrailer has earned my respect.
Wade G.
2/15/2017
My order was processed and marked for shipping within 2 hours after placing the order. Shipping was excellent as was the price. I couldn't be happier with my experience with etrailer. Product looks to be very durable and easy to install.
Gary H.
2/15/2017
Product and pricing excellence is what etrailer is all about. They bakc it all up with great customer support. thanks etrailer.
btuengr
2/15/2017
as always , spot on
ben
2/15/2017
The product is very good and service was excellent.
Billy Smith
2/15/2017
A1
Tom E
2/15/2017
Quick response in confirming order along with excellent service!
Dave J
2/15/2017
Thank you for caring the odd ball stuff. and the speed delivery.
Pat J
2/15/2017
Excellent product and service by etrailer! Always.
Beth
2/15/2017
I called to ask a question about the product and was able to place the order during that call, received the product in 3 days. Great service at the best price.
Don
2/15/2017
2nd brake controller I've ordered from etrailer, arrived sooner than expected, great customer service and support, how to videos are excellent, not much more to say, will definitely use again!!
Dave L
2/15/2017
As usual your products I've orered over the years is always of good quality. These ligjts are no exception.
Loy S.
2/15/2017
Have not installed items at this time, but service has been GREAT so far. Waiting for a few more parts.
Eddy L.
2/15/2017
great price and shipping/expedited.............................would buy from again.......
lencho
2/15/2017
Great product and service as well
Mark
2/15/2017
Great product and service as well
Mark
2/15/2017
Described perfect, arrived very quickly and was updated on tracking info every step of the way
Josh
2/15/2017
I found this item online using a search engine. I placed my order
and quickly received confirmation and shipping verification.
Very good people to deal with. MarvinM
Marvin m
2/15/2017
Easy repair parts fit perfectly !
Mike
2/15/2017
I was unsure about the best chains for my car but thanks to Sal M, I got the right set at a terrific price. Delivery was earlier than I expected,only four days. I followed the video instructions and installation was a snap. I have ordered from etrailer before and have never been disappointed. Thanks again for the prompt service.
Don T
2/15/2017
This product is much more substantial and rugged than I expected.
The customer service provided by Jennifer C at etrailer was without a doubt the best customer service I have received at any company, including my own!
Great communications, fast ground shipping, and follow up.
Do not hesitate to purchase from etrailer.
Walt
2/15/2017
Holy cow! Ordered my bumber hitch and 3 days later its on my rig! Great work guys and excellent (speedy) service. Ill recommend you to anyone and everyone.....
Steve Hoffman
2/15/2017
Items were shipped very quickly and well packed. Price was cheaper than any other vendors and obviously was as described on the website. Very professional in every aspect.
John J.
2/15/2017
Great price on great product!
Jack W
2/15/2017
The product was OEM, it fit perfectly. tks Quick delivery
John S.
2/15/2017
Ordered a class 3 hitch thursday morning and it was on my door friday night. The how to install video on e-trailer saved me 150$...A+ For e-trailer...
Kenn. S
2/15/2017
I've ordered many things from etrailer over the years and will continue to do so for one reason. The service is excellent. The products are excellent quality. The support is excellent. Will gladly continue to do business with in the future.
Tom S.
2/14/2017
All products received were correct, quality of parts exceeded my expectations. Etrailer employees go above and beyond for the customer, and their knowledge of products is outstanding! Will definitely return as a customer.
Kent r
2/14/2017
The parts that I ordered were exactly as advertised. They arrived on time and did what we needed them to do. No complaints.
Emma
2/14/2017
We ordered a set of shower faucet handles. Order was done by phone so we could explain the handles we needed . Our phone call was done very professionally and were very helpful to make sure we got the right handles. Since we thought the price and shipping were good we ordered two sets. Handles were received and were exactly what we wanted. Thank you very much. We would gladly do business with you again
David A
2/14/2017
Not only did the trailer hitch that I ordered fit my car perfectly, but the installation video that was provided made the installation easy. The drawstrings provided for the installation made a potentially difficult task very manageable. Delivery was punctual and communication with the company was convenient. Thanks for your efforts to make this experience carefree.
Gary S.
2/14/2017
Order was acknowledged by e-mail and tracking information was easy. Product arrived quickly. Very easy to install - perfect fit and looks great.
Gene F.
2/14/2017
Great product for a great price. Also very good service.
Frank Evans
2/14/2017
Worked just like the original that we just wore out. Good to go and excellent service.
Bob H
2/14/2017
This is the third hitch I have purchased form etrailer. They have saved me hundreds of dollars in installation fees. The videos are great! They make installing the hitch very easy. etrailer rules!
Robert E.
2/14/2017
Product was just what I needed. Good condition an very fast delivery. Thanks, will deal with you guys again.
Mickey j
2/14/2017
Good prices in trailer tired and fast delivery. All Items arrived safely.
Bill K
2/14/2017
Everything came timely and looked exactly as described
Chris t
2/14/2017
Great trailer parts at low prices and quick shipping.
Fowler Farms
2/14/2017
Nice product works great. Shipped same day I ordered it.
Miriam
2/14/2017
Product was as advertised and at a great price. Very nice quality and shipping was quicker than expected. I'd readily order from etrailer.com again.
Hans L
2/14/2017
This is the 4th item I have purchased from etrailer, as usual a quality product at competitive price, very helpful customer service and on point shipiping, If etrailer has it I will purchase it from them
Teresa Morris
2/14/2017
just what i needed. great price, great shipping cost and seller shipped out promptly.
nate
2/14/2017
Excellent product. Excellent service.
DHT
2/14/2017
Great price and fast shipping
Al
2/14/2017
Service and products always top of the line!!!????
Kent S
2/14/2017
Product has worked well, no problems. E Trailer is a great place to do business with and I feel they genuinely care about their customers and the products they sell. This is a rarity in today's world.
Chris W.
2/14/2017
The part was in stock and sold for a resonable price. Installation was easy and the part is working fine. I would recommend using etrailer for all your roof top storage needs.
Ray S
2/14/2017
This product works perfectly with no problems. I will definitely order from them again. I recommend buying from etrailer.
Amy
2/14/2017
Fast delivery
Jim
2/14/2017
Good product,great price,fast ship,thanks!
Ryan
2/13/2017
Excellent works great easy transaction
Eric
2/13/2017
This is my first purchase from etrailer. I was looking for clearance/marker lights and came across their website because they had the lowest price I could find online. I actually had to read carefully to make sure it was a complete light assembly, and not just the lens or base because their price was so great. Ordering was easy. Once the lights arrived, i again felt like i would be in for some kind of surprise, but the lights were exactly as described and just what i needed. I couldnt be more oleased and will be using these guys for any parts i need in the future for my old trailer.
TonyD
2/13/2017
great product, shipped on time and fit perfectly....great company...very pleased
DJ
2/13/2017
High quality product , quick shipping ,excellent follow up after delivery
J Larry
2/13/2017
Excellent selection, good quality, fast shipping, easy ordering, good prices. I'm very satisfied with the several purchases I've made at eTrailer. I recommend highly.
Dennis H
2/13/2017
Product as described. Packaging 0and shipping excellent. Communication and follow-up excellent.
Adrian
2/13/2017
great service and products
Curtis
2/13/2017
Parts were exactly what I ordered! The delivery time was longer then expected but etrailer kept me notified with updates on delivery.
Totally satisfied.
Darin L.
2/13/2017
Yes the products are excellent, and are performing as expected, and would purchase again from etrailer if I need additiona items.
TC
2/13/2017
I have used errailer at different times. Each time their products have been the absolute best. Their phone clerks are knowledgeable of product and service. Shipment time has always been extreamly prompt, sometimes as little as 2 days, retailer is unaware that I grew up in a fleet service shop, I owned and operated my own for 20plus years. I also have a [retail] store that uses their service, a simple ITS THE BEST is all I should say!
Jack Stout
2/13/2017
Fast great service once again
See you for my next vehicle
Larry
2/13/2017
All the phone calls where excellent and helpful to get the products I needed. The shipping was fast. great place to get all my hitch and trailer needs.
Tim D
2/13/2017
good quality parts very happy
Denny S.
2/13/2017
The stuff is failing wish I had not bought it
Kevin A
2/13/2017
fast shipping, just what the Dr. ordered!
Tim
2/13/2017
Exactly like what was shown.
Also great customer service and support.
Warren F.
2/13/2017
Good, Heavy duty product. Great service and shipping from etrailer.com!
Will purchase from them again!
Dan D.
2/13/2017
Quality products and top notch Service and follow up.
Warren F.
2/13/2017
Your company has a well planned procedure from e-order to completion.
There is no gap anywhere from ordering to shipping to follow up. The videos
are excellent in showing the way. It is 100% satisfaction for me. It all worked out just fine.
Bill I.
2/13/2017
Yes it was the right part and works perfect Thank you for the fast service
Barney Goff
2/13/2017
Recently ordered a hitch and wiring harness for my vehicle. My order was handled with the utmost care as i had a small dilemma when first placing my order. Michelle S at etrailer.com was extremely helpful and courteous over the phone when i called. She made sure that my issue was no issue for etrailer.com and even helped me save money on free shipping through one of their promotions that i was unaware of. My package arrived a lot sooner than i anticipated. All around great big thumbs up for etrailer.com, Michelle S. and their great products.
Thanks etrailer.com
Cesar G.
2/12/2017
Part was what I needed. Most of all, I appreciated the assistance/professionalism Tim showed in handling my order. Thank you!
Jack H.
2/12/2017
Got to say I love that you have free shipping. Good products at a great price.
Doug
Doug Q
2/12/2017
Great product easy instal everything great service Excellent???? Thank you for all your help.
Gary U.
2/12/2017
Excellent product and super fast shipping. Everything arrived in excellent condition and was exactly as described
Tyler Lehman
2/12/2017
This place delivered. Could not find it cheaper. Delivered in a week. NO SHIPPING CHARGE!! Great videos to understand installation.
You won't find a better place to get your trailer parts.
Perfect 10!!!
Ken S
2/12/2017
The switch I ordered was a perfect fit along with the fan motor and fan blade . I couldn't be more pleased !
Don H.
2/12/2017
Delivered quickly. Right replacement part. Thanks.
Neil T
2/12/2017
Products are as described and shipping was quick. Very satisfied.
Big D
2/12/2017
Fast shipping!
Terry
2/12/2017
Was what I order and was shipped fast. I would buy from this company again
Mark N
2/12/2017
Great support for Etrailer customers is the way they work. I am a return customer for sure.
MC65AB
2/12/2017
Great customer service & timely response to my questions. I will use Etrailer again for all trailer lighting needs.
ST45RB
2/12/2017
This company exceeded expectations in service after the sale. When the order was delayed (1-2 days) they were in touch right away to let me know. I will use them again and highly recommend that you do too.
Awesome service, great product
2/12/2017
It was very easy to find the part I was looking for, ordering equally easy and shipping was super fast. Etrailer proves their reputation with each transaction
JS
2/12/2017
Great people to work with- called, ordered, & received class iv hitch within 3 days. Installation was took approx. 1 hour & fit perfectly. Looks to be extremely rugged & am completely satisfied w/hitch & E-Trailer.
Richard W.
2/12/2017
The product is of good quality and will fit its needs perfectly. The shipping was also quick . Thank you.
Jon Luck
2/12/2017
Product was as expected with good delivery time. Thanks
Rick D.
2/12/2017
Great customer support, and the packaging was perfect.
Ron P
2/12/2017
My product was a fantastic deal and was delivered quickly in great shape. Thank you so much!
Jeff S.
2/12/2017
Great quality, Great service
Curt L
Curt L
2/11/2017
Quality products, fast service, great prices, friendly people.
"Best of the Best"
Curt L
Curt L
2/11/2017
Great product. Fast shipping.
Ronnie S.
2/11/2017
Was a snap to install , the video made it even easier ! Thanks !
Jon C.
2/11/2017
Awesome tech. Help with the videos , it made installation a snap ! I wish every web site was like yours ! Thanks !
Jon C.
2/11/2017
Very fast shipping, nice quality product. Nice to do business with.
I'm "HAPPY".
Thanks
Bob B.
2/11/2017
Package arrived on time, hitch installed and fit perfect. I will definately use this company again, nice work fellas!
Jd, florida
2/11/2017
Exactly what I wanted ,very quick delivery.
Darrel b.
2/11/2017
One of the best on-line purchasing experiences, thanks!
ed benjamin
2/11/2017
Great product, good price and fast delivery, Thank you.
MVPerfomance
2/11/2017
Great place to shop.
Products were as listed and shipped in a timely manner.
I would definitely purchase from etrailer again,
Shawn
Shawn C
2/11/2017
Friendly staff, delivered promptly.
Scott H.
2/11/2017
Great service!
Scott H.
2/11/2017
Thanks for all the help excellent products annd rapid service
Perry m
2/11/2017
Great product and quick shipping. Def would use this site again for future orders
Brandon
2/11/2017
These grommets are hard to find. I am restoring a 1966 Ford F100 and this will be perfect to reattach the cab and bed.
Shipping and follow up with tracking was excellent.
thanks
RSH
RSH
2/11/2017
A year ago I ordered 4 trailer brake assembly sets, brake drums and bearings. They arrived quickly and in good condition. Everything fit well and I had no problems when I towed my trailer across the country. I would definitely buy from Etrailer again.
Dan P.
2/11/2017
Nice i like it, good products , excellent parts!!
Oscar Esquivel
2/11/2017
Excellent products !!! I highly recommend this store!!
Oscar
2/11/2017
Great product. Had an issue with one of four...contacted etrailer and they supplied a replacement without issue. Can't say enough good things about this company. Thanks!
Joe F
2/11/2017
Always great service
Mike d
2/11/2017
I bought replacement trailer lights about a year ago. Timely arrival, easy installation. and they have worked great. I will definitely order from etrailer.com again if I need ANYTHING for my trailers.
Daniel K.
2/11/2017
Great price, Fast shipping
J. Mark
2/11/2017
Items arrived fast and are perfect.
Ken B
2/11/2017
Great product! Good price and quick delivery!
DHW
2/11/2017
Fast service super prices
Williams Tracy
2/11/2017
Very nice product and was delivered fast!
Dave
2/11/2017
Placed my order on Wednesday and Received it on Friday. And everything seems to be just as expected. Thanks
Steven
2/11/2017
Connector was high quality, delivery was fast, price was good, and packaging adequate. Nice to do business here.
Tom J.
2/11/2017
Great product AND great service! My order was processed very quickly and delivery was right on time. All the items were received in excellent shape and condition. I will definitely be ordering items from etrailer again!!
Kenneth
2/11/2017
Product arrived as promised and everything works great. The staff at etrailer I worked with was fantastic. Thanks, Brian
Brian H.
2/11/2017
Produce arrived in mint condition. Exactly what I was looking for.
Excellent service and timely shipping from the folks at etrailer.com! Thanks
Scott
2/11/2017
Excellent service,Excellent prices,Excellent company,get with these guys for all your trailer needs!
Michael M.
2/11/2017
Product just as advertised. And was shipped immediately and received on time.
Robert S.
2/10/2017
Best place to buy hitches and wiring. Great service.
JIM W
2/10/2017
Very impressed!!! Quick shipping and very reasonable priced. I would definitely share this site with my friends. Etrailer will be my first choice when it comes to my trailer parts.
Brian C.
2/10/2017
VERY GOOD SERVICE-DELIVERY AND MOST OF ALL VERY RESPECTFUL!!
E.S.
2/10/2017
Just right and fast service. Great co. to buy from.
Gary Finley
2/10/2017
I would like to say great job. I place an order and in two days the order was delivered in full. There was no backorder on the items I order. It was very easy placing my order on the etrailer website. Once again great job!!
NELSON L.
2/10/2017
Excellent quality! Great customer service. Fast and free shipping.
Robert L.
2/10/2017
First time customer and excellent experience. Product was exactly as described and delivered on time. Will order again when the need arises.
Ed
2/10/2017
You promised it would arrive on Friday or Saturday but it came on Thursday which was even better. Instructions for installation were clear and we installed it in 30 minutes today (Friday) Thank you Susan for the great service. All the parts were there. Now the hitch is on and we can go trailering.
Ron Bushouse
2/10/2017
I have never had Better or Faster Service from in other shipper.
Paul P.
2/10/2017
Excellent customer service. Expedient delivery, and the exact product I ordered.
I strongly recommend ETrailer.
Robert S.
2/10/2017
Received a quality product at a great price.
Fast delivery.
Pillchuk
2/10/2017
Came quickly. Good price. Great follow up.
John A
2/10/2017
Quick fast iand on time Product was everything that was advertised
Tommy D
2/10/2017
I have just received the merchandise in record time! Installed the tires and plugged in the RV cord. All is good,many thanks.??
James G.
2/10/2017
Small parts but totally needed. Appreciate you putting together matching pieces so everything worked as needed.
I Always use e-trailer for anything I need and will
Continue to do so in the future. Small or large, your service is always equally fantastic.
Brian
2/10/2017
Product was exactly as described, and delivered in a very timely manner. Thanks
Greg C.
2/10/2017
The wiring connector from the brake controller to the factory truck wiring was a perfect match, Plug and play. The quality of the whole adapter from the wire to the connectors are first class. It saved me a lot of time from laying on my back trying to make wiring connections like I have done in the past. This plug allows me to swap my Tekonsha Prodigy 2 from my other truck in seconds.
I highly recommend this product to everyone that wants a first class product and friendly awesome service from the folks at e trailer. I am a return customer and plan to be one as long as I need trailer parts and accessories.
C.T.
2/10/2017
Great product well built and customer service is GREAT ! ! ! !
Frankie
2/10/2017
Have not use item , however impressed with quality of regulator. Service from etrailer was great. I have ordered from them several times and as usual they came through with faster shipping.
Gary Q
2/10/2017
I was having a very difficult time finding a rack that fit my vehicle and I was able to contact etrailer and Carmel was extremely helpful. She was very knowledgeable about the products I needed and was able to give me information to help me make the correct decision based on my needs. Thanks to Carmel I was able to get the hitch I needed in a timely manner. I can't thank her enough for her assistance and professionalism. I am the GM of a collision center and I will do business with etrailer in the future.
Bill P.
2/10/2017
Great easy to use product. Etrailer was very helpful, i had some issues with my credit card and they jumped through hoops to help me. Shawn. B followed up with me extensively on phone and through email. Great support staff.
Blake
2/10/2017
Products just fine, have not installed yet, anticipate no problems, whole experience with etrailor was pleasant, will continue interest in their products as needed
Excellent
2/10/2017
Weill always shop etrailer first. Good prices and quick shipping.
Ryan DeShazo
2/10/2017
Very pleased w products, priced great,and customer support was very professional .
David Kirk
2/10/2017
Received wheel & tire yesterday, looks good, good quality. This was shipped fast & received in 3 days, great service. This was the cheapest I could find this tire on line.
Al O
2/10/2017
Once again etrailer has delivered. Great service and products.
Don
2/10/2017
Fast delivery on the item I ordered. Good quality also.
Don B
2/10/2017
Mirrors fit perfect and arrived earlier than expected. Great customer service!
Steve R
2/10/2017
This product was delivered in perfect condition and rapidly. It was exactly what I needed to replace the old parts. They were easily installed and fit perfectly...thanks you!
George M.
2/10/2017
The hitch was received earlier than expected and seemed to be well built, it looks like it will serve my purpose perfectly. etrailer was easy to work with, when I found a lower price they credited the difference back to my card within a couple days.
I will buy from etrailer again
John
2/10/2017
Received my Ducks Unlimited trailer hitch cover and am very impressed with the great looks and quality of this product! George did a great job of keeping me advised of the status/shipping of my order. Will be using etrailer for future purchases.
Larry V.
2/10/2017
Exact replacement lense. Service was great. Shipped and received in time they projected. Great communication. Will use etrailer again and recommend them to others.
Rex
2/10/2017
Great product. Great price. Fast delivery.
Ralph
2/10/2017
Good product, fast shipment
RICK C
2/10/2017
Fast delivery and all is well! Thanks.
JK Woodrow
2/10/2017
This was my first time installing a trailer hitch. It took me longer than was indicated, but I tend to be methodical about such things. I had to consult with the ETrailer videos, (and also with You Tube on the proper way to jack up my car, and on how to remove stubborn muffler hangars). The ETrailer videos were excellent, very helpful with good explanations. While I won't put the hitch to use until next week, based on my experience I would definitely purchase from ETrailer again.
Ben
2/10/2017
Not a problem . Just completed both side . Excellent service . Thank you . Good prices. To be recommended..
Don
2/10/2017
ordered and it came promptly. The way business should be done.
dave
2/10/2017
Just what was recommended. Always correct, speedy delivery and personal service IF ever needed.
jlb1999b
2/10/2017
Prompt ship, good product
Randy J
2/10/2017
Product fit perfectly, and worked as advertised. Received my order quicker than expected which was a nice surprise. Also, the videos that etrailer.com had were incredibly helpful for installing the product in my truck. Thanks for the great service!
Tony D
2/10/2017
Great response and follow through. After calling the manufacturer for my specific part, I found a similar product on etrailer, but with a different part number. The agent checked with the manufacturer and found that it was same part, the difference was that etrailer had a bulk part number versus a individual number.
Again, Great customer service and quick response
Grumpy
2/10/2017
great product. Shawn at E-Trailer was great to work with. She really knows her business. Very friendly and knowledgeable.
Neil B
2/10/2017
Customer service is excellent. prices are the best around and delivery time is great.
Nice place to do business with.
Ken .K
2/10/2017
Product was exactly as ordered and delivered within the promised time. Will use them again for any future needs.
George
2/10/2017
Good quality product. Installation was very easy. Product was not immediately available from the source vendor but the folks at etrailer communicated to me and kept me up to date on the order status without the need for me to ask. It is obvious that they are focused on customer satisfaction, which is what will bring me back the next time I need a product that they sell.
John G.
2/10/2017
Prompt shipping and no issues with the products I ordered. Product was exactly what I needed and at a very good price. I would do business with etrailer again.
Dennis
2/10/2017
good product, very tight fit so there is no rattle. Customer service is the best I have ever had
Rik M
2/10/2017
good service like the hitch would buy again
David W
2/10/2017
ETrailer customer service staff were extremely helpful in helping me determine which acuator was best for my trailer. Shipping was fast and just as ordered. Packaging was good and installation was a snap. Will buy all my trailer parts from ETrailer.
Chuck A.
2/10/2017
Excellent shipping turn around. Will have everything installed this weekend . Thank you. As usual great service and support.
William Thomas
2/10/2017
I have not yet used the product, but I am sure it is exactly what I need. Patrick O worked with me very patiently and diligently. I have never used a trailer or installed a trailer hitch receiver and wiring. Patrick spent a good amount of time helping me find the product that best fits my vehicle, trailer and towing conditions.
Al S.
2/10/2017
Arrived in a timely manner and product is as described.
Seth Clegg
2/9/2017
Product is everything that is described. Just wanted to brag on the etrailer team though....2 customer agent contacted and let me know a) they received my order b) it shows to not to able to ship out til the middle of the month and which they were sorry for the inconvenience, but it got to faster than expected, c) my order had been delivered. GREAT customer service and product representation.
Shawn S
2/9/2017
Great product the only place I found that carried these I lost some of mine I couldn't get ahold of the company that made the trailer in South Georgia but etrailer had the exact ones fast shipping will recommend to all my friends
Tyler banks
2/9/2017
This product was difficult to find until I used etrailer.com. It is a perfect replacement for my old parts which had broken tabs holding the screen in place as well as a cracked ceiling garnish. I was delighted that I didn't need to disturb the metal curb on the roof to make the repair. The order arrived much sooner than I expected. Bookmark etrailer.com!
Bob K
2/9/2017
Good parts at a good price.
Rick S.
2/9/2017
The product was on backorder however, the staff was diligent in keeping me posted every step of the way regarding it's arrival. The product arrived earlier than what they first thought and it was what I expected it to be upon arrival. Good company, excellent service, good product. I would order from them again.
PunDawg
2/9/2017
I received exactly what I ordered in excellent condition. Thank you.
Don G
2/9/2017
Great experience and product
Jesus G
2/9/2017
Just what I expected. Fast shipping also
Tim B
2/9/2017
Very pleased with our order , got it in excellent time and it was great doing business with E-Trailer
Karen Parks
2/9/2017
Great product, great price, fast shipping.
Dan
2/9/2017
Thankyou for the nice Yates bow roller and fast shipping. Look forward to doing business with you again.
Steve b
2/9/2017
The original single, pull-out step had been removed from the used camper that we purchased. After improving the floor and frame supports, the new SMFP-2120 double pull-out step fits perfectly and is much stronger and convenient than the original. As usual, your shipping, follow up and customer support was excellent. Thanks.
Vann J
2/9/2017
Good quality springs. Good price and very fast, free shipping! What's not to like?
Jeff R.
2/9/2017
I've ordered twice from this company and have had great service. The prices are competitive and shipping is fast, if your not giving this company a chance,it your loss.
Birdy
2/9/2017
Product came as described and shipping was fast
Brian
2/9/2017
Service of sales rep and the quick delivery was beyond my expectations! I have not installed these items yet. Very Good Service!
Aubrey Mc
2/9/2017
Very good service and delivery. They have not been installed yet. But the service and delivery was beyond my expectation!
Aubrey Mc
2/9/2017
I needed these straps in a hurray and was so happy to find them and have them shipped asap. I have bookmarked etrailer so if need anything like this in the future I will only be one click away. Thank you Cindi
Cindi
2/9/2017
I always come to etrailer.com when I need something related to towing. They have the best prices and customer service. This is the second Equal-i-zer shank I have purchased through etrailer due to purchasing a new tow vehicle and each time the service has been fantastic.
Chris
2/9/2017
Great customer support when I called with questions about the product I was interested. Katie was very helpful! Fast service and delivery, pleasure to do business with!
Richard W
2/9/2017
I was so supprised my order arrived so fast and in perfect shape. Thank you to you and your team.
Richard D.
2/9/2017
so happy i found your site, going to buy all my trailer needs from Etrailer now. just ordered new taillights for my pop up camper. and soon will need a alum drop gate for my atv trailer, thanks again.
ben
2/9/2017
The cap fit better than the original cap. The service was great.
Roger N.
2/9/2017
My experience with etrailer is that they are responsive, have competitive prices, and deliver on time. Hard to beat that combination.
Bill
2/9/2017
Lost original remote. Found replacement @etrailer. Great price and quick delivery.
I will always shop at this business.
Jim L
2/9/2017
all ok no problem with any of the product I order from you
gary w
2/9/2017
The product arrived very quickly and was exactly what it should be. I am very satisfied with etrailer as far as price and shipping.
Lin A.
2/9/2017
Just received my order but haven't had time to install anything yet. Bought a different boat and rebuilding the trailer. Have had nothing but good service from etrailer. Quick service and quality products will not be shopping for these type of parts any place else. Couldn't be happier with service received.
ED H.
2/9/2017
The overview buying experience from etrailer was excellent. The product descriptions and videos were exactly what I ordered and helped a lot with installation. I also liked how etrailer took the initiative to send me an email the day the products were delivered.
Verbon G.
2/9/2017
Product was delivered this a.m. a day ahead of time and exactly what I ordered.
I've got other things to order so I'm pretty confident that the other items will be on time and just what I wanted...
Nice to have everything for a trailer I'll ever need is available and at one location...
Al Schafer
2/9/2017
I have looked all around for this hose. The price was great and the customer service was excellant!
Bob H
2/9/2017
The items I have needed were in stock and promptly shipped, arrived properly packaged, and in a timely manner. Also, the items were represented accurately, and met my expectations.
Walter P
2/9/2017
product received as described. works perfect for our application. fast shipping and excellent communication on order status. was a pleasure doing business with etrailer.com. would definitely recommend to others.
james thoma
2/9/2017
I ordered two new tires and new rims for my small utility trailer. The price is right, the quality is good and the customer service is great. The order was acknowledged super fast and the tires and wheels were shipped same day. A link was provided for tracking. The tires were received in 4 days from ship day. They fit perfectly as expected because the site offers a great deal of educational information on how to measure the various critical items to assure you order the right tire and wheel.
I am very happy with my purchase from etrailer. Thanks George!
David W.
2/9/2017
Excellent product, and way better than excellent service. There was a bit of a mix up with the original packaging, and that was fixed OVERNIGHT!
Mark Frederick
2/9/2017
This part is exactly what I wanted. You get what you pay for and I may order another one . Thanks for your fast shipping and top notch employees!
Best wishes,,,, Larry
Larry Ziman
2/9/2017
Got exactly what I ordered and a fast delivery
Charles G
2/9/2017
Good product exactly the way it was supposed to be, great company to deal with go etrailer
JOHN BENTKE
2/9/2017
Not much to say about the product -- it is as advertised. I'm very pleased with the responsiveness of etrailer.com in fulfilling and shipping the order and following up after delivery.
Jean
2/9/2017
Etrailer is an excellent place to find great parts with great pricing with fast shipping
Russ
2/9/2017
Greetings Nickey;
I received the 4 hubs Yesterday and am glad to say, they are very Heavy Duty. My plans are to replace the Mobile Home hubs on my 18' trailer to have a modern trailer with heavy Duty hubs that use the more easily available 6 bolt wheels. The old style Mobile Home wheels W/ tires are no longer available in this area, and very expensive when you do locate any.
Many thanks for your follow-up, as this shows your concern for your products and most importantly,,,your customers.
Joe R.
2/9/2017
Ordered a few times now from etrailer.com. Very pleased with the fast shipping and quality of the products. I love that they have info videos on the product and even
how to install ...... Thank you.
Greg G.
2/9/2017
I'm a project manager at a small construction company and we have a small fleet of enclosed and flat bed trailers from 12' to 24'. I oversee some of the maintenance and order repair and replacement parts when needed. I have always proffered etrailer.com site for it's ease of locating and ordering the items needed. I have never been dissatisfied with ordering, shipping, customer service or quality of the products purchased. Thanks Etrailer Team for helping to keep our fleet rolling.
Sincerely
Douglas Knight
Douglas Knight
2/9/2017
excellent service and timely delivery. they are my go to for trailer parts from now on.
Gary W.
2/9/2017
Gr8 service...super fast response and delivery....Etrailer is the way to keep your travel on the road!
Buy with confidence!
Bob R
2/9/2017
Had a great experience with etrailer.com Ordered all the parts I needed for my equalizer weight distribution hitch (needed a ball and thin walled socket). Saved about 2o bucks on the socket. Ordered on a Saturday morning and had all my stuff on my door in NC by Weds. Great customer service. Will be back.
Chris R
2/9/2017
This place is great. there customer service is the BEST. They make things right if something is wrong. I will order from them again anytime.
Bob B.
2/9/2017
I had a hard time finding the exact hitch adaptor I needed from many different suppliers on the internet. I was skeptical even when I found the etrailer.com website. Boy was I surprised! Their extensive inventory had many options for the adaptor I needed. The price was good, the shipping was reasonable and most of all, they had it On-Hand! Etrailer will be my first stop from now on! Thanks, Etrailer.com!
Earl S. C.
2/9/2017
I have never had a problem with ordering and receiving trailer parts from etrailer. Always top notch quality and super fast shipping.
Terry
2/9/2017
Great product and service is impeccable!
Scott
2/9/2017
Good recommendations and advice given at the time of purchase...Parts came neatly and securely packaged in a very timely manner....Installation was cut and dry and plug and play...no problems encountered and a very smooth install....Good job with the install videos but if I could make a suggestion: If an installation video is available on line or there are special instructions for installation or care of the product....that they be included on a highly visible (fluorescent paper) in the packaging...I was not aware of the instructions/video until after the install and receiving this review request....Thanks
RickD
2/9/2017
I received this bracket along with the hitch wiring kit, I was very impressed with how easy they were both to install. The staff at etrailer have been great to work with. JR
Jerry R
2/8/2017
Good products at reasonable prices. All items arrived quickly and in good order. Tracking and customer communication were top notch. The descriptions and pictures were detailed and accurate. I was confident that I would receive the right items which I did.
Neal H
2/8/2017
happy with everything
duane stefan
2/8/2017
Product shipped out extremely fast and I was pleased with the price and the quality!
Steve L
2/8/2017
Ordered bearings and races for both hubs on my bass boat. Quality seemed better than local auto parts bearings. Also purchased other items on this order and was very pleased with products and customer service I received from etrailer. Informative, fast shipping, and courteous company to work with. Top notch!!
Rusty v
2/8/2017
Great product - delivery was less than two days! Plan on using etrailer.com
again. Thanks for the great service.
Richard c
2/8/2017
Can not believe no S&H AND I got it the NEXT day!!!! Amazing transaction! Hope I find I need more things that I can get from YOU!!! Thanks!
Colin Robinson
2/8/2017
Phenomenal product, easy to install, delivered in 2 days, just in time. Excellent customer service as well.
Martin S.
2/8/2017
Excellent. thanks for the service.Very good.
Gabriel
2/8/2017
Fast shipping!!
Steve H.
2/8/2017
Quality parts delivered as described
BK
2/8/2017
the prices are the best around!!! service was great and the shipping was super fast...thanks George!! I will be doing business with etrailer.com in the future. I will be informing friends of this site as well. thank you again
Mike P.
2/8/2017
Excellent transaction . . . highly recommend this company
Dennis
2/8/2017
The Bulldog trailer jack replacement was much better quality than the original. etrailer.com site was easy, and quick. I'll be back!
William V
2/8/2017
While I really have no concern about the quality of the product, I cannot say enough about the quality of the people I have dealt with at etrailer.com. Great group of people very interested in getting the customer issues resolved.
Sam
2/8/2017
Parts are parts..these were high quality. More importantly the service provided by Steve in Sales was invaluable. A polite, well informed and intuitive experience..a bright kid! Thanks...
Carl H.
2/8/2017
I got the p3 brake controller and am very happy with it. The controller and pigtail were a very easy plug and play installation. The shipping went well and the tracking updates provided were very thorough also! I will do all my towing needs business through etrailer!
Brandon W.
2/8/2017
It's a hose. It does what a hose is supposed to do. It carries water and it is safe to use for drinking water. After a year, I have no complaints. It doesn't kink and the fittings seem to be high quality. Etrailer is my go to source for quality products and great follow through.
charlie
2/8/2017
Very nice product, fits, looks good and so far no issues. Very fast shipping and good follow up by etrailer.com
Richard P.
2/8/2017
Great customer service!!!
Jim H.
2/8/2017
Good quality item. Company service exemplary.
Jim H
2/8/2017
It's always a pleasure to do business with a company that does what they say there going to do.
Alan W.
2/8/2017
I was very surprised how quick my order got to me. The product installed very easy on my boat trailer, looks good, and high quality. Again I will mention the terrific service on my order. I will definitely continue to order from etrailer, very satisfied.
Doug H
2/8/2017
GREAT COMUNICATION AND FAST SHIPPING!
BOB S
2/8/2017
etrailer is the best place to buy all your trailer needs,I would recommend them to anyone. They are quick with shipping, and on time. Great service.
Mike Chavis
2/8/2017
the company's overall performance was superior .... accepted the order as the product was presented on its internet site.... offered expectation of shipping time and process.
Then followed up when it was realized that the inventory for the particular item I wanted had sold out. They offered an approximate delivery date and sent multiple emails during the wait period ( under a week) .
the product was superior, easy to install, and fulfilled my every need. solid, appeared durable and has drawn attention of others in similar need. I recommended the Etrailer company to them and would honestly say that the price, quality and staff performance was supe
JOHN VAUGHAN
2/8/2017
This review is more about etrailer than the product. I have done business with this company for over ten years. Their professional staff has profound technical knowledge, and communicates it in clear, understandable language. These people are committed to helping the customer make a good choice. And their products, in my experience, are excellent quality. Chris kept me from ordering tire chains that would not fit my truck. Etrailer is my first choice.
Tire chains
2/8/2017
The product was exactly what I needed to repair my trailer. It was easy to select
the right part. Ordering was quick and easy. It was shipped out the same day
and I had it delivered the third day. The price was good and the freight was free.
Dennis B
2/8/2017
The bearing kits were complete, arrived in a timely manner and installed as expected.
Mark A.
2/8/2017
Bought four complete brake assemblies
Delivery was prompt , well packaged
Once installed they worked as described
E- trailer keeps the several trailers we own on the road and operating safely
Peter L.
2/8/2017
Received all the parts to rebuild my travel trailer brakes in a short time. Everything from lug nuts, heat shrink splices, drums, bearings, seals, brake backing plates with complete brake assemblies. All in two boxes, albeit two heavy boxes... Total rebuild time from bare axles to tires on and torqued, about 2.5-3 hours. Everything I needed was there. Thanks to Sam G. for the great customer service.
Jon G.
2/8/2017
Delivered in two days. Solid construction. Quality materials. Guide post and separate hardware kit are top notch. Easy to install. Just what I wanted. Thanks etrailer for a seemless experience and quality product at a great price. Will continue to do business with you in the future.
C. Walker
2/8/2017
I can't review the electric trailer jack since it is winter and I won't be installing it for several months. But I can rate etrailer and the order speed. I ordered the jack on Sunday evening and it was delivered Wednesday morning. No problem there!
Steve
2/8/2017
Crazy GOOD SERVICE. I ordered a trailer tongue Monday afternoon and when I got home from work on Tuesday, It was at my door. ORDERED AND DELIVERED IN LESS THAN 24 HOURS. UNBELIEVABLE. First time purchaser. I have four trailers and etrailer is now my trailer parts go to company. These guys are amazing. A++++++ Thank you, Richard.
Richard K.
2/8/2017
etrailer has the lowest prices
Eddie S.
2/8/2017
The tire was in excellent condition. It arrived with great timing with free shipping!! Will definitely be using the site again.
K. Membreno
2/8/2017
The harness and the hitch arrived yesterday.
The salesperson I spoke with, Andrew, was extremely helpful making sure I got exactly what I needed to do the job. He even sent videos to help with installation.
I would recommend these guys to anyone.
Bill E
2/8/2017
The package came quickly and is exactly what I ordered!!!!! Thanks Etrailer.
Johnny H.
2/8/2017
Great product. Fast shipping. Recommend to anyone!
Alvin S
2/8/2017
Product receive quickly. Support was excellent.
Dan K.
2/8/2017
I would order from E-Trailer again since, even though they called to tell me my products would be delayed since they weren't in stock, they came in in a reasonable amount of time and the prices are reasonable when compared to other retailers.
Amy W
2/8/2017
AS ALWAYS E-TRAILER IS RIGHT ON EVERY TIME YOU CAN NOT FIND A BETTER PLACE TO TAKE CARE OF ALL YOU TRAILER NEEDS
bob owens
2/7/2017
I bought a rarely demanded squat tire for a boat trailer that is not in inventory anywhere in southern California. eTrailer had them in stock and shipped them right away. I received them without problems and they now hold up my boat on its trailer. Thank you for a well run business that fulfilled my order in the time expected.
Keith in Los Angeles
2/7/2017
The wheels arrived quickly and in perfect condition. The folks at etrailer were helpful and answered my questions quickly and completely as well. I'd recommend doing business with them anytime.
Brian J
2/7/2017
Item as described Fast Shipping and Well Packaged, AAA+++ Seller
Will do business again! THANK YOU
AL G
2/7/2017
Products arrived on time and were exactly as described on the web site. I had to contact customer service to fix a issue with billing address, Sam was very helpful and got everything squared away.
Grady
2/7/2017
Fit perfectly great price couldn't find a better price.
Scott H.
2/7/2017
I can always find what I need at etrailer.com. Customer service has always been 5 Star. Thank's for the fast delivery.
Terry
2/7/2017
Ordered some parts for my car hauler and everything is as described. The quality is great and the communication from online ordering through the delivery updates was top notch customer service.
Anthony P
2/7/2017
Very nice box and very good service with the sale I will definitely be shopping here more for my trailer needs
Great price, shipping, and Customer Service Response. Will order more from E-Trailer.
Constantine
2/7/2017
this product is excellent. the quality ,the customer service and all. keep it up.
raj persaud
2/7/2017
Everything was as expected. the right product was delivered on time. Customer service followed to to make sure thing were good. That is important to me.
Rick J
2/7/2017
great quick service
Midstates Trailer
2/7/2017
First time buying from etrailer so I did a small purchase to check things out. Couldn't be more happy with the overall experience. Will buy from you again with no reservations.
Cruise Master
2/7/2017
I received the product, it fit exactly. I received in time to cover the back of my truck
Thanks for the product and your easy to follow online catalog
William M
2/7/2017
Best Thing
20 min to install
Great Buy
Best Price
Fast Shipping
I ordered it Saturday an got it Tuesday
Thanks Very Much
Anthony
2/7/2017
Quick, easy, accurate.
Creighton
2/7/2017
The product is pretty simple; a small rectangle of steel with a threaded hole in the middle of it.
The product was delivered as described. Shipping was on time and packaged appropriately. Daily update emails were received as the order flowed from initiation to the time it was delivered.
I would buy from etrailer again. They are the first place I look when buying products for my truck or trailer.
Mark K.
2/7/2017
Service was top notch
Needed part in a hurry and they delivered
David A Welton
2/7/2017
Top notch company. Very pleased with transaction. They jumped on the order as soon as I purchased it. Was packed, shipped, and received in a matter of days!
Ray T.
2/7/2017
Very quick shipping and easy to deal with.Will be buying again!!
Lohman Supply
2/7/2017
Great service. Sent out and received promptly. Good people to do business with. Highly recommended.
John S
2/7/2017
Great. Solid build
Khoi
2/7/2017
Ordered part, which was significantly less anywhere around. Fits perfectly, and price is the best part of the order. Definitely recommend these guys!
Igor V.
2/7/2017
Good phone support, pricing and quick shipping!
Ed G.
2/7/2017
Fast delivery, good communication, reasonable price, and good quality. That's how it is supposed to work...Thanks etrailer.com!
Chris D
2/7/2017
Products I ordered where just what I expected. Great pricing and fast order processing and shipping.
Ed
2/7/2017
The product was exactly what I needed. Fits with no problems. I also want to say that the customer service at eTrailer was above and beyond my expectation. They were able to change the delivery service after the order was placed. Customer service not only emailed me with the request, but made two personal phone calls on a Saturday to explain about splitting the shipment because one product was out of stock, but still sent the other product next day.
Jeremy H.
2/7/2017
GREAT PRODUCT,SHIPPING AND ARRIVAL TIME WAS BETTER THAN II EXPECTED. EASY TO INSTALL STILL WORKING FINE. WOULD HIGHLY RECCOMEND THEM .
HOWARD E. PENNELL
2/7/2017
Great product & Great service.
PM
2/7/2017
great product fast shipping
Jerry D
2/7/2017
This product does exactly what is supposed to do. i.e. That is to shear to prevent worst damage to the jack. I was glad to find a supplier online "Etrailer.com" when we sheared our original. Remember to remove the foot when raising the jack all the way up for traveling.
BrianF
2/7/2017
Item was exactly as described. Worked fine. Easy company to deal with.
Evan
2/7/2017
Great service! Thank you.
dennis p.
2/7/2017
Excellent service from ordering to delivery. Easy installation. Work better that I had expected.
Emmett B.
2/7/2017
Shopping was easy had no problems. Everything was delivered in time. Customer service was excellent. Will definitely be shopping with them again.
Richard p.
2/7/2017
Small. Bright. And priced better than anywhere else I could find.
Eric
2/7/2017
Great pricing Fast shipping.
James H
2/7/2017
Parts shipped extremely fast, and we're exactly what I expected
Devin
2/7/2017
Great Product, Even Better service!!! Ashley was incredibly helpful and made sure everything was correct and on time. 5 stars to her!!!
brian m
2/7/2017
Fast FREE shipping and product was great quality and easy installment
Thanks! Will definitely recommend you to other business.
Michael M
2/7/2017
etrailer is the best!
Richard B
2/7/2017
Product as described and delivered promptly.
John
2/7/2017
Product came exactly as described in a timely manner! 100% satisfied!
Jon N.
2/7/2017
Great lights. Etrailer is a great place to shop for all your RV trailer needs. One of the few places i shop on line that checks up on you to make sure everything is alright "After" you get your parts.
Lynn Mc
2/6/2017
I was unable to locate the clearance light for my enclosed trailer locally. I was able to find the original light online at etrailer.
The sales associate Chris was helpful, and friendly. My order arrived in a few days, and I was very happy and satisfied with my etrailer experience.
Lindsay
2/6/2017
I ordered the wrong product first so had to return and recorder. Your company was fast, efficient and the customer service was excellent. The product is of good quality, thank you and I will order from you again in the future. Thank you.
Mark Soderlind
2/6/2017
The Fulton jack was just what I expected.
The service from etrailer.com was great. I paid for standard (5 to 7 business day) shipping and the jack arrived in four days.
Great Job etrailer.com.
Jim
2/6/2017
Yes, I did receive the shipment. It was exactly what I ordered and on time delivery. I really appreciate your help with all of the orders. Kevin, you and your company are to be congratulated! I'm sure I'll be contacting you with other orders. Thanks again!!
Larry H
2/6/2017
Fast shipper got all the parts I ordered.
Charles
2/6/2017
Product was as described, good quality. Customer service is outstanding.
Sam H.
2/6/2017
as always, excellent product, double excellent service !
Bob L.
2/6/2017
Great Product and Great Service.
Bob G
2/6/2017
A perfect fit and communication on delivery was excellant
mike v
2/6/2017
The part I ordered is very well made and appears very tough. It is a perfect replacement for the one that was damaged when being removed. You had the exact part I needed and got it to me quickly and at What I thought was a fair price. What more could I ask.
Frank W.
2/6/2017
They had exactly what I was looking for!!! And also great customer service!!
Jaime E.
2/6/2017
Great Company to do Business with. I ordered a Trailer Hitch and wiring from eTrailer. I put in the order online, on Friday and received my Hitch on Monday. Everything was neatly packaged, and in order. The Hitch was a fit for my car and was of good quality. My sales person was named Pat. She knew exactly what I wanted, and was extremely helpful. She was also a very nice person to do business with. This Hitch was less expensive, than anywhere on the Internet. Great people, less expensive, no problems. Thanks Pat, for making this buy, a pleasant one. Thanks etrailer, for the low price. Jack A.
Jack A.
2/6/2017
Absolutely best service ever, product fit as advertised, very very happy with the product and service.
Bruce H
2/6/2017
I used this part for a non-intended purpose as a fan blade for a DIY heat-powered fan for a wood stove. It worked so well I bought another. Customer service was so on-top of things that they contacted me to be sure it was not an accidental duplicate.
PK
2/6/2017
as usual good price and product thanks
butch b
2/6/2017
I have a broken boat trailer tail light assembly. I searched the part number from the assembly I removed and found it here a etrailer.com. When it was delivered it was exactly what I expected. It was delivered in a timely manner and packaged well. I have not installed it yet, but will be an easy install. I would recommend etrailer.com for this part.
Chuck T.
2/6/2017
Everything was as described, sale and shipping were smooth.
Chris
2/6/2017
No complaints with product or Etrailer.
Lee G.
2/6/2017
Got exactly what I was expecting to get. Product looks very sturdy.
What can I say? I ordered it. A week or so later I received it.
I will order from eTrailer again. As a matter of fact I will be placing another order soon.
Thanks eTrailer.
Lee G.
2/6/2017
I am a repeat customer for a reason. They are a great company.
Tom
2/6/2017
Good stuff
C
2/6/2017
Product was a advertised and in new condition. Fast shipping and good price.
Cliff
2/6/2017
Love this. I had been looking around for a while for this and was running into problems locating one. It is exactly what I wanted. The staff was very attentive in keeping me informed of my purchase. That was greatly appreciated in this electronic world that we live.
Pamela W
2/6/2017
The installation of the trailer hitch receiver was smooth and very easy to install. The 4-pole vehicle wiring harness was also very easy to install. Everything I needed to install the harness was provided by the guys at etrailer.com. I will be sure to shop at etrailer.com for my next trailer hitch installation.
Troy
2/6/2017
part and service very good already told others
RichB
2/6/2017
Haven't installed yet, but etrailer did an excellent job and Curt products have always served me well
Ken C
2/6/2017
Good quality 5th wheel hitch ordered. Lucked out getting it on sale. Shipped on time. Arrived in perfect condition. Self install. Highly recommend Etrailer!
Donald H.
2/6/2017
I've purchased from this site before and find service and products outstanding.
NW Coastal Fisherman
2/6/2017
shipment was received and the parts fit perfect. I would highly recommend this company
kilkee
2/6/2017
Ordered set of wheel covers, but ordered wrong size; Jordan was quick to resolve my problem and had my new covers out immediately. Covers arrived at my house quicker than expected. Highly recommend!!
Scott W.
2/6/2017
Etrailer, is the place to go with their large inventory of towing, trailer and vehicle accessories. Attentive ordering process and quality of products. Very good asset for my farming operation.
Greg W.
2/6/2017
Excellent product! Works great. Order was received and shipped very fast. Would recommend etrailer to anyone.
Cory
2/6/2017
As always my shipment was delivered on time. Package contents were all in good shape. The instructional tapes are great. The best thing is the price.
Terry B
2/6/2017
Product works very well. Easy installation. Company has great communication and very good to work with. Thank you
Rod H.
2/5/2017
Have not had a chance to install it yet but I was very happy on how fast I got the product and the vendor follow up to make sure I was satisfied.
Larry M.
2/5/2017
This order was shipped out within 6 hours of my placing the order over the phone. Now that is great service! The 6-leaf spring was an exact replacement for the ones on my 40 foot Big Horn 5th Wheel, except they are better made and seem stronger. I am definitely satisfied with the quality of material I am getting from etrailer.com.
Charlie P
2/5/2017
Spoke to a representative about the parts I needed prior to ordering. Was very helpful with me and made sure I had everything I needed. Told me when package would be shipped and when I would receive it. Everything came in on time and was exactly what she said it would be. Rack works perfect again. Great customer service, would recommend to anyone.
Patrick
2/5/2017
I had great service and was updated on my order quickly.
JD
2/5/2017
Quick and easy. Ordered them with free shipping and 3 or 4 days later they were on my front porch. Easy to install and have come in handy for many reasons. Very durable. I give this company an A++++
James P
2/5/2017
Such a great site to find what you need and get it right the first time. Excellent!
Craig
2/5/2017
Hitch pin was exactly as described and worked great. 5 Stars
Customer service helped me select the right locks for my carrier, worked perfect and installed quickly.
Roger D
2/5/2017
When the wind whipped my cover, the only damage was to the two rear cover caps. That being said I soon found out that searching for these tonneau cover parts was not easy.
When I found them on etrailer.com I liked the price. The total purchase process went exremely well. I would define shop here for any of my future trailer and truck cover needs.
Andrew G.
2/5/2017
I couldn't believe the fantastic service we received on the part. We will be ordering other items off this website. We weren't aware this website existed. Thank you
Melanie S
2/5/2017
Thank goodness for etrailer.com! I broke the taillight lens on my trailer and needed replacements. I thought that I might have to buy new taillights, but found the replacement lens on etrailer.com. They were a perfect fit. Thank you so much!
Larry K.
2/5/2017
Fast shipping
Blake p
2/5/2017
Etrailer is definitely persistent in getting a review. I suppose this is an admirable trait. The part I ordered was just a simple lock so that I could have all my toolboxes keyed the same. The toolbox I converted was not a UWS product but I was certain that the locks were interchangeable. Worked fine. On a side note, UWS is a great company with excellent customer service as is etrailer. I highly recommend either or both companies to fulfill your needs if possible.
Tyler T. Washington
2/5/2017
Great product, great value fast friendly service
Terry
2/5/2017
Received my item in a longer time than I anticipated, but it was the correct item. Support help online and by email was good.
Would use the company again.
MLDonovan
2/5/2017
Etrailer waited out the supplier and kept me informed on the possible delivery date. When the part became available they contacted me and we completed the transaction. Thanks for being dedicated to your customers.
Although I have not installed the wedge yet I have test fit in the hitch and it appears it will resolve my issue providing a better fitment between the hitch and the pin box.
Dennis C
2/5/2017
Not much to say; the pin fits, it arrived quickly, so good job!
Mike D
2/5/2017
Good quality lock! Can't beat master lock. Shipped fast and had emails along the way by the AWESOME customer service team at etrailer.
Anthony Bonifatto
2/5/2017
Product fits perfect for my newer tow vehicle with a 2-1/2" receiver. Shipped super fast!! Couldn't be happier with the customer service
Anthony Bonifatto
2/5/2017
Great product. Delivery was crazy fast!!! It's nice to know there's great customer service still out there.
A Bonifatto
2/5/2017
Products were delivered super fast and exactly what I had in mind when I ordered. Customer service was FANTASTIC!!!!
Anthony Bonifatto
2/5/2017
I am changing trailer brakes from electric (I never know if they are working or not) to surge brakes. After calling to get information that was not clear in the on the website I ordered and received the necessary parts. The technical help on the phone was helpful and and the order processed and received promptly.
Frank Mc
2/5/2017
Arrived sooner than delivery date this is the second thing i have ordered from them that arrived early Both products as advertised
Brance
2/5/2017
The products are always top of the line for a great price.
Keith
2/5/2017
Titan 10 hitch actuator, perfect! Came a day earlier than scheduled, installed without a hitch! No pun intended!! Great product, fit perfectly. Will do business agin and agin and again....
Ed N.
2/4/2017
Fast delivery very affordable
Jesus Grano
2/4/2017
Arrived quickly
Linda B
2/4/2017
Great product, Timely delivery,Great service. Will not heasetate to buy from etrailer again. Many thanks.
Jane Shuey
Jane Shuey
2/4/2017
I ordered the bearing buddies for my trailer and they were received quicker than expected. I thank you for your service to your customers and will be doing business with your company in the future. It is good to know that great customer service still exists.
Scott H.
2/4/2017
Super fast delivery and super quality hitch! Thank you for making it so easy to pick the right hitch!
Karen Hamdan
2/4/2017
The jack was ordered on a monday evening and I received it thurs !!!!!!!! Very fast service and was exactly as described !
Wayne W
2/4/2017
The product was as described and expected and delivered on time. What I really want to write about is the service from etrailer and Hally C. This was a small order but Hally C treated me with respect like was a long standing customer who was placing a huge order with them again. This was actually my first order with them (and a small one at that) but will certainly not be my last. Customer service still matters in this day of lowest possible cost. So thank you to Hally C. You are outstanding to work with.
Ken B.
2/4/2017
Awesome website! Nice video clips. Great prices and selection. Very fast shipping!
Jeff S.
2/4/2017
Fast shipping. Ordered Sunday, received it Tuesday!
Route_66_Rick
2/4/2017
SHIPPED FAST AND DELIVERED BEFORE SCHEDULED DELIVERY TIME. VERY SATISFIED!
CHRIS
2/4/2017
Extremely pleased with all aspects of product. Items just as described and very quick delivery. Very satisfied
Robert A
2/4/2017
Great product and great delivery.Will do business with again and very professional
izzy'scoveredwagonserve
2/4/2017
GREAT COMPANY , FAST SHIPPING AND PRODUCT WITH A GOOD SALES STAFF WITH A SAVINGS TO BOOT . WHY NOT SHOP WITH E-TRAILER.COM ? IT'S A NO BRAINER .
Scottie H.
2/4/2017
I have receive the right one and I'm real happy with it I will tell everybody ware I bought it I'm vary satisfied thank you
Mike kettler
2/3/2017
Product was delivered timely.
David M.
2/3/2017
Great product from a great company, and sold by a company with great costumer service
Frank T
2/3/2017
The wheel matches my factory trailer wheel perfectly. The Tire is better than the factory ones. Very quick shipping on my tire and wheel. Also the tracking was very easy to see where my package. I will be buying here again.
Jim P
2/3/2017
Very good product selection which was easy to navigate on the website. I was referred to your website by triton boats. I was looking for a wheel cap cover what you had. I had previously not been able to locate them. Shipping was extremely fast. Very please with the service and will be back.
Randy S.
2/3/2017
Wow! I am so impressed with your company. Found exactly what I needed. Could not believe it arrived so quickly. Both items are very good quality. I will definitely recommend Etrailer to others. Thanks
Cynthia Keasler
2/3/2017
Got exactly what I needed in a timely manner. Seems no one locally had any idea what I was looking for. Thanks etrailer
Nieland Roger
2/3/2017
Simple, quick and easy to install. Will buy from this place again because they did it right.
Joe
2/3/2017
WHAT GREAT SERVICE AND FOLLOW UP. PRODUCT LOOKS GREAT AND WILL TRY IT SOON
DON H
2/3/2017
Could not find ball with long enough shank in stores, easily found on etrailer and mailed to house, very convenient!
Scott
2/3/2017
Great product! Extremely fast shipping! Will definetly buy additional products from this company.
Danny S
2/3/2017
Arrived just in time perfect
Yohanny
2/3/2017
I appreciate your very good info, contact, and service. Thank you! Jerry M
Jerry M
2/3/2017
This product has worked very well for me. I originally ordered a hitch that was too heavy duty for my trailer. Etrailer was great and worked with me to make sure I got a new hitch that would work for my needs. No I have the product that I needed.
Thanks!
David M.
2/3/2017
Great service with timely delivery. Product was what I expected.
Zak K.
2/3/2017
Good product and fast shipping. I will buy from them again
Steve
2/3/2017
The receptionist who took my order was very friendly, knowledgeable and professional. My order shipped sooner than promised and arrived sooner than promised, and was in perfect condition.
I am very happy and impressed with etrailer.com
Jim
2/3/2017
Shipped same day I place order, upgraded shipping to get here faster and great solid product. I will be purchasing from them again soon. Thanks etrailer!
Kent A
2/3/2017
great price, prompt delivery. quality product- you can't go wrong with etrailer!
Brian P.
2/3/2017
Delivered in a timely manner and was exactly what we needed
Jeff G.
2/3/2017
Great price! Quick service! Easy to install and was a perfect fit! Will continue to purchase from etrailer!!
Sumold
2/3/2017
I haven't used the products but they look like what was advertised and the company, Etrailer.com was just great to get the snow chains to me in time for my trip to Mammoth Lakes. Luckily I didn't need to use the chains since I had some great tires but they looked very well built and at a very good price. The bags I plan to use on my inflatable 13" boat and they are well made and it seals with folds and velcro. Looks water tight. If you leave air in the bag, it will float and you won't deep six the items. The other items look sturdy and capable of doing the job as intended. I was happy with the concern exhibited by the etrailer.com staff. I would buy from them again.
Doug S
2/3/2017
Impressed with etrailer. Their website is easy to navigate. Shipping was fast and well packaged. I wish etrailer and the folks who make it happen, best wishes. /JIm
Jim V
2/3/2017
Appears to be good quality and as advertised. I am happy with the item. I am also very happy with the service provided by etrailer. Their communication with the customer is excellent.
Mike S
2/3/2017
Very timely shipping. You got it here when you said you would. Thanks, I'll count on you in the future.
Jim H
2/3/2017
Got just what i ordered and was shipped extremely fast
Jason R
2/3/2017
I am now a firm believer in etrailer. Good stuff, priced right and shipped promptly. After two boat trailers, two work trailers and now an RV they have become my Go-2 guys for everything trailer related. Good folks, give em' a try, you won't regret it.
Show Low, Arizona
Jim zeigler
2/3/2017
Product is great, easy to install, perfect fit, and service was fast and considerate. Thank you
Lake H
2/3/2017
I received an email saying one of the items I ordered, was not in stock, I was given a choice to take an alternative item, which would have worked just fine, I chose to wait for the exact item. To my surprise it came to the house two days after being told I would have to wait. My whole order took just short of a week to get, even having to wait for a part not presently in stock. All the stuff I ordered was in perfect condition, and properly packed. Very satisfied with your service and price.
Thanks, Doug P.
Doug P.
2/3/2017
The customer service with etrailer is just outstanding! My hitch was shipped just one hour after I placed the order. Also, I accidentally ordered two hitches when I place my order online and two were promptly delivered. I was able to return the unwanted hitch and get a credit in only 1 day! Great product, great customer service and Amanda was amazing to work with on all of my interactions with etrailer.com.
Joel T.
2/3/2017
Excellent choice. I am very happy with my order. My trailer was done in no time. Brakes I ordered fit perfectly. Now it's done and I am happy and so as everyone on the road. Thanks etrailer.
Iutisone
2/3/2017
Product as described. Fast shipping
Jeff B
2/3/2017
Product as described. Fast shipping
Jeff B
2/3/2017
Great service, great communication.
Derek
2/3/2017
Customer service was great, and everything lives up to expectations.
Mike C.
2/3/2017
The step pads fit great ! the clips that hold the pads in place need a little TLC when you install them they bend very easy. but in all everything worked well and looked good on my truck. I will buy items in the future from your company.
mike
2/3/2017
Product received as expected. Great service. will definitely use again.
Ron J
2/3/2017
This is the perfect replacement light for my boat trailer. This is the first time I made a puchase from eTrailer.com. Their selection is extensive and at a nice price. For a notice it was easy for me to use their site to find the replacement lights I needed. It was received in less than 5 days at my doorstep and everything I ordered was there. All the tips and installation videos are invaluable to me. This is much more than a great place to purchase lights, it's a DIY'ers learning site.
Tom H
2/3/2017
This product was excellent I am a first time buyer but will be looking you guy's up in the future
Terry B
2/3/2017
Very pleased with the way etrailer conducts business.
I ordered 2 towing items. The correct items came very well packed, to the right address, and within just a few days.
I will be ordering more items from etrailer and recommending them to my friends.
John S.
2/3/2017
We received our product earlier than expected. When we received it, noticed we ordered the wrong size, returned the item the same day, got fantastic service from Troy H, return went smooth, and we received the new shipment on 2/2. FABULOUS service.. Definitely use this company again!!! THANK YOU!
Todd V
2/3/2017
Fast shipping, great product,thank you
Alex
2/2/2017
Great experiance agein,fast shiping and right product!! Thanks
Alex
2/2/2017
I buy a considerable amount of products online, and typically do not write reviews, but in this case I will make a exception as the web site, the shipping, the tracking and the information online was excellent.
mark n.
2/2/2017
Great product at an outstanding price. Delivered on time as promised.
Ricky Bodaford
2/2/2017
Great price and super fast shipping
Ed S.
2/2/2017
Nice tires super fast shipping
Mario v
2/2/2017
Needed a tire and rim for an old trailer. Called etrailer. They asked me a few questions about the old rim and " bam" , it was at my door the next day!
Good service,good price.
Thanks etrailer!
Mitch M
2/2/2017
Good quality, great price, and fast shipping. Thank you etrailer!
Tyler L.
2/2/2017
Excellent service fast shipping and great tracking info. Very satisfied and will reorder again. Ordered a trailer tire with the rim and the spare tire bracket. Had it mounted on my trailer in 10 minutes.
Patrick C
2/2/2017
Nice product, Nice Price! I will be back...
KevinS
2/2/2017
Sherry was so nice to place a order with
KAREN M
2/2/2017
All the products where as discribed on the web page. The directions where very helpful to my installer. Also the follow up phone calls where handled very nicely and informative. I am very pleased and would refer this company to anyone buying a hitch!
Thank you E-Trailer!
George N
2/2/2017
Excellent products and service; could not be happier!
Bob H.
2/2/2017
Well packaged and good description of the item.
I'm happy with product I ordered.
Robert K.
2/2/2017
Wonderful company to deal with. Will always update any information and provide suggestions. Will tell friends about service and good pricing.............george
George
2/2/2017
I ordered a set of Bulldog landing jacks for my 5th wheel for the lowest price I could find anywhere else. They shipped on time and arrived as promised. When I installed incorrectly and damaged part, they replaced it, no questions asked. Will definitely use in the future!
Mark R
2/2/2017
Great price, quick shipping and above all peeps that know the product that they are selling.
Nv jim
2/2/2017
Thanks for the quick service - delivery
I will order from you again
Thanks
Mark N
2/2/2017
Installation went very well instructions were easy great customer service.
curt norman
2/2/2017
I cannot imagine a better experience purchasing tire chains.
Very user friendly web site made selection process simple and customer service was simply outstanding. I wish every online purchase was this like this one.
Thank you.
Great job.
Tom
2/2/2017
Good product fast shipping
Dave m.
2/2/2017
I ordered a repair part for my Blue Ox tow bar. The part was an exact match for what I needed and was delivered promptly.
Michael
2/2/2017
I am very pleased my order was here when it said it would be i got all that was ordered.
Nathan Hudgins
2/2/2017
Good product and fast shipping, very pleased with the fast service. I have friends that use etrailer and they are well pleased with the service
Glynn B
2/2/2017
Great product at a great price. Super fast shipping too!! Very impressed with etrailer.com.
AnthonyR
2/2/2017
Just as advertised and delivered on time
Marc
2/2/2017
Great service and quality products.
I will definitely shop here again.
I recommend ordering from them.
Tank you.
PaulP
2/2/2017
Installed on wife's Rubicon and we call it the Marriage Saver. Divorce proceedings were starting if I had to watch her Jazz hands directing me backing the trailer in the driveway. Thanks E Trailer for saving my marriage.
Rubi
2/2/2017
Was easy to install and is easy to use. I would buy again if I bought another truck.
Jeff
2/2/2017
Rack went together very easy seems to be extremely well-made folds up nice looks great on my vehicle very very well- pleased .You could spend $200 more but I really don't know why.
Etrailer is the best again!
Fred
2/2/2017
I haven't installed yet but will start with 5 stars for eTrailer's customer service. They contacted me on a Sunday to inform me that there was an issue with the PayPal transaction (not their fault). Issue was resolved and I had the replacement hubs sitting on my doorstep three days later.
I will update my review or post a new one once I install this weekend.
Rob S.
2/2/2017
Quick shipping, can't wait to install.
Jeff S
2/2/2017
Fast shipping, good looking product
Jeff S
2/2/2017
I have ALWAYS been pleased with the prices and product quality from etrailer.com. This was no exception. Excellent customer service too.
Bob G.
2/1/2017
The product came just as described, all connection and parts looked like OME. Would not hesitate to purchase from them again.
Bruno P.
2/1/2017
I also ordered 2 of ps1400850383 which I am also very happy with. they to arrived on 2/1/17 also. the day they said they should arrive. very good looking quality jack. well build an heavy duty. will also be using it on farm equipment.
customer service excellent Thanks Leeza.
Gary V H
2/1/2017
WOW...A nicely boxed wheel & tire. I never expected such stellar service. Fast shipping too. Thank you so much.
Ryan J
2/1/2017
Fastest processing and delivery you can get .
Got the exact product i ordered. Quality
Roller Bunks.
Alan C
2/1/2017
Good quality product, prompt delivery.
Tater IN
2/1/2017
Good product, and great delivery time.
Tater IN
2/1/2017
The quality of the trailer hitch is excellent and the installation video was extremely helpful
Alan Y
2/1/2017
The parts I needed bought were exactly what I needed
David D
2/1/2017
Fast shipping, super easy ordering, highly recommend
Gerald K.
2/1/2017
Great Product installed in less than half hour. Shipping Was extremely fast thanks for the great service.
Larry Rankin
2/1/2017
Quick shipping and product works great!!
Sean W
2/1/2017
15" wheel 6 lug. Looked great. Balanced out perfect. Yes I balance my trailer tires also. Great service. John got my order out and it arrived a day or so early.
Buddy
2/1/2017
Great service. Fast shipping.
Charles M.
2/1/2017
just what i was looking for at a great price and fast friendly service, couldn't ask for better service than with etrailer
gary
2/1/2017
Good product super fast free delivery
Would highly recommend etrailers
Jeremiah m
2/1/2017
Although i only ordered this lens it was shipped the same day as i ordered it (a Saturday) and i received it the following Friday as scheduled. Now my brand new trailer looks like it should again.
I am POSITIVE this will not be my last purchase from etrailor.com
Ed M.
2/1/2017
Let me just say that etrailer.com is the best in the business.
Great experience. The Web site is very user friendly and
thorough providing guidance each step of the way.
Also Personnel are well informed and most helpful.
Thank you,
Paul L
Paul L.
2/1/2017
I WILL NEVER ORDER ANOTHER THING FROM ANY OTHER PLACE IF I CAN ORDER FROM (GEORGE J) ETRAILER.COM!!!
THANK YOU!!!!
SAMANTHA S,
2/1/2017
great products, awesome service, good prices
Jeff
2/1/2017
Great product ,fast shipping ,would buy from this company again ,thanks
Joseph R
2/1/2017
This is my third item that I purchased from etrailer and have nothing but great things to say about this mail order company. One of the three had to be returned only because it didn't work in my application and it was taken care of with no questions asked. I will purchase from them when the need arises again.
Steven S.
2/1/2017
We received the lock sooner than expected, everything was perfect. Thank you for notifying me of the delivery confirmation. I will recommend etrailer to my family and friends.
Joyce
2/1/2017
Excellent customer service. George was promptly keeping us updated on the status of my order. The ladder was super easy to install and is super convenient!
Ariel P.
2/1/2017
Product was as advertised and etrailer notified me that there would be a delay. It was a short delay and they kept me informed all along.
Stu J
2/1/2017
Great products, fast shipping and overall just a great company to deal with.
Tom
2/1/2017
Great Price!!!!
The exact same as what the dealer offered for 1/2 the price. Easy to use and nice carry case.
Mike C.
2/1/2017
Worked well on my trailer and price was okay.
Don
2/1/2017
Haven't put mirror on yet ! But overall ordered on line parts got here in a reasonable time. They look good ! I I would rate them above most other companies! Thanks Happy so far !
Kevin H
2/1/2017
Great price and got the product on time.
Thanks, Moe
Excellent
2/1/2017
Excellent service. Emailed quickly to let me know that part was back ordered from mfg. Also, emailed as soon as it was being shipped. Will definately order from them again in the future.
Tonji D
2/1/2017
like your company. ordering was easy. delivery fast. will use again in future for any trailer parts needs. Gary
gary t
2/1/2017
It was delivered timely and was exactly what I hoped.
David C
2/1/2017
Excellent customer service! While my order only consisted of $$, the interaction w/etrailer is beyond reproach. I would have no problem ordering from them again. Thanks for everything!
Branner
2/1/2017
Received all items in a convenient mesh carry bag. Order arrived mere days after order. Truly pleased as another company only sent one foam block. Still trying to get refund from them.
Pete
2/1/2017
The products I have purchased fro m etrailer have always been goo quality. Fast shipping and great people to work with.
Alan C
2/1/2017
Amazing customer service from Jennifer c and very simple and easy the way everything was explained... easiest purchase ever thank you. Oh yeah and I did my research and they are the cheapest with free shipping over xx dollar purchases
Sebastian delgadillo
2/1/2017
Great product. Great Price.
Carl
2/1/2017
I have ordered numerous products from your company and can say your product specialists have been very helpful your pricing is competitive ,the shipping is fast you get it right the first time which eliminates the need for returns Very satisfied customer
paul s
2/1/2017
The product description on your web site was detailed enough to match my light to one of your products. Your pricing was very competitive and the delivery was prompt.
John J.
2/1/2017
Had the key I needed and received It in The mail right away!
Steve
2/1/2017
I had been looking in stores for these lights for some time now and no one seemed to have them in stock. I had installed these exact lights on my trailer 7 years ago, and one was damaged. No I have the exact replacement, awesome.
George M
2/1/2017
Fastest shipping of any company. Haven't had time yet to install but looks great
Larry
2/1/2017
Couldn't find what I was looking for locally. They would order. 3days wait and not quite double your price. Ordered from etrailer and 3days later I had my parts cheaper with shipping included. Very pleased.
Richard S.
2/1/2017
I had a B&W on my previous truck, which I had for 16 years. Never a problem with B&W, top notch quality, fit like a glove and built in the USA by an all American, top-notch company (visit their website). I worked for an oilfield service company that had these hitches on most of their pickups which towed daily - never a problem. I will be installing it this weekend on my new truck and based on my past experience I don't anticipate any issues whatsoever. As for etrailer.com - I've done some business with them over the years and always been a pleasure. Never had to call for help but based on the videos they seem quite knowledgeable and I've no doubt they would be able to walk me through anything that might come up.
Gary M.
1/31/2017
fast shipping and a good value for the price
mark h
1/31/2017
ordered products got them before the end of month it was great
david rush
1/31/2017
I couldn't find the part I needed for my Yakima kayak carrier anywhere else. You saved the day! I chose the lowest shipping cost option and the parts arrived four days after placing the order. Well done!
Gary S
1/31/2017
I would recommend the puchase of this receiver hitch for any heavy duty towing. Shipping, delivery time, price, and customer care are top notch at etrailer.com
Mike M
1/31/2017
Etrailer is the only supplier I have found that provides components and parts for the Blue Ox tow bar systems and the Air Force One braking system. When you order online you get immediate feedback from the staff that your order is received and you get updates on the status of orders/back orders.
You will not find a more professional, friendly, and responsive company. Great products, great service, and great selection and online details.
They are a pleasure to do business!
Ron Kessler
1/31/2017
Just as described and fit perfectly. Thank you ETrailer....
Nelson mcclure
1/31/2017
Harness and connectors delivered as advertised.
T
1/31/2017
exactly what I ordered and came promptly as promised.
Great service
1/31/2017
Great product, fast shipping
Curt Leonard
1/31/2017
Items arrived in good condition and as advertised.
Tim L.
1/31/2017
Absolutely the best place to order parts for our various trailers. Correct parts and fast delivery. Just have to get everything installed. :-)
Angela B.
1/31/2017
Fast shipping , product was just as advertised.
I would not hesitate to order anything from this company. ..
mark
1/31/2017
The replacement rack pads I bought through etrailer.com were so easy to find on their website and very easy to order. The rack itself is quite old and I was worried I wouldn't be able to find replacement parts for it. Thanks to etrailer I can continue using this rack! The pads were shipped promptly. I initially had some trouble with the credit card I used and Nicole called me the morning after I place my order and left me a message. When I returned her call, I was expecting to have to speak with a chain of people, but she answered the phone and helped me right away.
Great customer service and great product delivery.
Thanks!
Aimee A.
1/31/2017
quick delivery. good service. good pricing
mark r
1/31/2017
Called the company on a Monday morning looking for tire chains. The employee that answered the phone explained all the different options I had to chooses from and he helped me pick out the chains the would best fit my needs. I explained to him that my father and I were leaving for a trip in a couple of days and we would need to get them before we leave. The very next afternoon the product was on my front porch. Excellent customer service and and extremely fast shipping. Thanks Troy
Ryan
1/31/2017
Just as described, and great service. Thanks
Jamie
1/31/2017
I ordered them one day and 2-3 days later the tires and rims showed up. I didn't even pay to get quick shipping.
"Very Satisfied"
Gary M.
1/31/2017
it was great and fast delivery!??
mason
1/31/2017
Just the key I needed! Fast shipping! Thank you!
Erjel M
1/31/2017
Arrived quickly and as described. Thank you for your good service.
Jim M.
1/31/2017
Just what I needed, with quick delivery too.
Charlie R
1/31/2017
Etrailer, does not mess around when it comes to the quality of its products, shipping and personal help with all the orders I have purchased from them. It would be hard to find a company that could be any better.
Thanks for everything.
WayneO
1/31/2017
Keys work great, etrailer has the best customer service.
Doug
1/31/2017
It was easy to order and I received product in a timely manner!
Sandy M.
1/31/2017
perfect fit to replace my busted plastic cover. Didn't need or want to replace the entire assembly, just needed to replace the weathered and broken plastic cover. This did the trick with no drama. Great communication and quick delivery from ETrailer. THANKS!
David G
1/31/2017
Hitch and wiring kit fit perfectly and were easy to install. Glad I did it myself and saved 50% over having to pay someone to supply and install hitch.
Brian C
1/31/2017
Exactly what I needed. Great quality and prompt delivery.
Maria V
1/31/2017
Got product in good order.
Davidson ,Alvie
1/31/2017
This was the first time I replaced the Tires/Wheels on my boat trailer. I searched several web sites before checking out etrailer.com. etrailer's web site answered all of the questions I had and the prices were competitive. Also they have a nice product selection and after I decided to place an order they kept me informed of it's status. I just received my order yesterday and was very pleased with the product. The wheels look great and are a step up from what my trailer came with when new. I will polish the wheels and dress the tires but I will not be installing them until winter breaks.
Jim B.
1/31/2017
My brakes were shipped out 3 hours after I placed the order. Everything arrived just as ordered and was exactly what I wanted. Very nice product. Price was was good and help was outstanding .. would highly recommend these etrailer and the staff. Send them a picture of what you have if your not sure of what you need and they can help you fast.
Bob M
1/31/2017
Thanks for having and sending the exact part I needed, at an excellent price.
You will be the first place I go for all my trailer and motorhome needs, thanks again. Ronnie
Ronnie E
1/31/2017
Looks good and not yet had chance to pull with them installed on 1/31/17 and backed in garage. Far as looks 10 wheel quality 10 tires 10. Thanks for the speedy del.
Ken NC
1/31/2017
Product arrived in timely manner and was easy to install on my truck cover. Fits perfect. Staff was exceptionally courteous. Didn't speak to computer messages. Live person makes a difference.
Michael b.
1/31/2017
Exactly as advertised, and was delivered quickly as always.
Josh
1/31/2017
Switch worked perfectly. Direct replacement. No problems with install. Etrailer was very impressive again in the speed of sending the order.
Thurman A.
1/31/2017
Fast delivery. Excellent product. Great video on line to help with installation. Very satisfied customer.
Roger M.
1/31/2017
Every thing was shiped as ordered and delivered as promised. I could not for better service
Bob H
1/31/2017
excellent product. Everything I ordered was received in great condition and very fast shipping. Thanks.
Phil M.
1/31/2017
Quality tire & wheel. Great price & awesome service!
Roy M.
1/31/2017
wheel and tire looks good. shipped the same day that i placed the order.
i have always had good experience with etrailer and this one was the same
anthony
1/31/2017
Two days and it was here,great follow up
kirk c
1/31/2017
THANK YOU TO ETRAILER !!!!!!! GREAT PRODUCT JUST THE THE OEM WILL ORDER IN THE FUTURE .
GARY W.
1/31/2017
Shipping turnaround time was same day. Paid for 2-day shipping and product arrived in 2 days. Nice to do business with people who work hard to do what they say they're going to do.
Bruce A.
1/31/2017
product is as shown no changes or gimmicks, am happy customer. phone people were very helpful, will purchase from them in the future.
Bill T.
1/31/2017
Everything worked perfectly. Installation was a breeze. The shipping was as advertised.
Jason
1/30/2017
The product I received appears to be a perfect fit for my brake caliper. I appreciate the awesome customer service I received. I have to say I was very frustrated looking for parts for my boat trailer until I called etrailer and received excellent customer service and product knowledge.
I look forward to doing future business with etrailer.
Thank You.
Armando
1/30/2017
Great Customer Service, Quick shipping, and Great Product.. Would definitely recommend etrailer to everyone I know.
Mindbendr
1/30/2017
I really appreciated the price being lower than anything I was quoted in Enid and the delivery time surprised me. Ordered it Tuesday afternoon & it was here Thursday afternoon
Clarence Wallace
1/30/2017
Personally called back about my order, very caring. Great service. Thank you
Todd
1/30/2017
Shipped quickly with great communication. 2 thumbs up!
Brian K. Nebraska
1/30/2017
Item delivered today. The box was damaged, but the product looks fine. Service was above average as we were kept informed from day one. A delay in delivery was relayed to us immediately and we hope installation will be a snap.
Steve H
1/30/2017
Good price and quality product. Super fast shipping, would buy from again! A+++
Verne D
1/30/2017
very fast delivery
don bourdon
1/30/2017
Great deal, fast shipment, and great communication.
Thanks!!
Tom
1/30/2017
As always, i received my order on time. The product fit perfect and had plenty of screws left over. Thanks etrailer.
Jim S
1/30/2017
Great product. Unbelievable fast service. If you need something for towing you have to use this company. Most reasonable price I could find out there. Built very good.
James
1/30/2017
Hassle-free ordering. Very good.
DM
1/30/2017
I have ordered items from etrailer.com several times over the past couple of years, and their products are always received in a timely manner and are of the highest quality. The most recent product was a vent cover for one of our marching band trailers. The old one simply fell apart. The website had very easy instructions on how to measure for the proper size replacement. I ordered it and within a couple of days it was in. I will certainly be using etrailer.com in the future for my trailer/camper needs. Thanks.
Ryan D.
1/30/2017
Just what I needed and delivered early
Dan L
1/30/2017
VERY HAPPY GOT THE WHEEL FASTER THEN I WAS THINKING
RAYMOND MELVILLE
1/30/2017
I was impressed that the item was ready to ship out right after I placed the order.
Frank Macander
1/30/2017
Good customer service. Really, as long as you have that - - all you really need.
Works with their customers through to satisfaction.
Thanks.
Dominic V
1/30/2017
Ordering on line very simple, communication from e-trailer good, and delivery time good, no bad issues
Key West Inns
1/30/2017
The products I needed were easy to fine on the website and the ordering process was very easy. The products were delivered on time and for free. Can't beat that.
Bruce S
1/30/2017
Great selection. Arrived very quickly standard delivery and just as advertised. I haven't welded it to my trailer yet, but it is a high quality jack. The videos available on this site make installation very straight-forward as well. Definitely a go to site for Trailer parts.
Jack P.
1/30/2017
Exactly what I ordered and needed. Great feedback from the seller on when my item was shipped.
Don S.
1/30/2017
We could not be happier with the lights or with etrailer.com. We saved so much on our race car trailer brakes from etrailer, that there was enough left in the budget to replace all of the trailer lights with the newer (and brighter) LED style. I recommend etrailer's products, prices, and customer service to all of our friends.
Mark Z.
1/30/2017
Good product, good price, fast delivery.
Ed E.
1/30/2017
The hitch I ordered fit perfectly and installation was a breeze. I have and will continue to recommend etrailer to my friends.
Kip J
1/30/2017
This is my second order from etrailer.com .Placed order on 1/04/17 received it within a couple of days. I haven't had the opportunity to install the hitch at this time. I will order from etrailer.com . Lowest prices and great service.
Carlos V.
1/30/2017
Amazing product and even better service!! I had a few questions, and George walked walked me through the process start to finish! Kudos to George and etrailer! I won't hesitate to shop there anymore!
Sugar S.
1/30/2017
I purchased 4 Creeper Seat Tool Boxes as Christmas gifts for my sons and I. We were very impressed by how solid and sturdy they were. The drawers work very well also. I must say that 3 out of the 4 boxes were in excellent shape without any blemishes. One, however, was not finished properly. It had blemishes in the paint and the drawers didn't work properly. I called Etrailer and they immediately sent out another to replace it. I've used Etrailer extensively for various things and parts. They are an outstanding company and there's always someone to assist you with any type of questions or issues.
Mike G.
1/30/2017
I was very pleased with the customer service. Excellent products and product was delivered in a very timely manner. Including follow up calls to make sure everything was OK . Couldn't be more pleased .
Gary S
1/30/2017
Delivery was very fast on this product. Great service and great product!
Scott L.
1/30/2017
Parts as described, delivered rapidly in great shape with instructions. Excellent and highly recommended.
Tim M
1/30/2017
product was as described and delivered quickly.
Mark L.
1/30/2017
Exactly what I ordered and it shipped quick.
Gordy
1/30/2017
As described, good quality, great price, prompt shipping. Thanks
Bryan
1/30/2017
Product as described, quick shipping.
john b
1/30/2017
Exactly what I was looking for, good price, and it was delivered quickly. Excellent service from etrailer.
Rich
1/29/2017
Ordered a part and got it fast with no problems. And works great I will use this company again
Jack Colvard
1/29/2017
This wench is exactly what I was looking for. It's well built and has plenty of pulling power for my car hauler. I like the idea of having the longer remote and the battery cables are the perfect length for either battery on the ground or attached battery box. The bolt on pattern worked out perfect for my existing mount, easy set up and operations. Absolutely love it. Definitely exceeded my expectations! Not only is the wench great but everything else was too, great customer service, great selection and an informative website with product videos. If you are in the market for all things trailers, hands down, E-Trailer is the best. Will be buying more in the future. Thanks much E-Trailer!!
Gary W.
1/29/2017
Good service Nice product
Tim D.
1/29/2017
Very easy installation! Had an issue with the running lights NOT working after installation. I emailed the team at etrailer.com and they helped me TROUBLESHOOT the problem. It was my vehicle. They went ABOVE and BEYOND to help me find the problem when the light kit installed perfectly the 1st time! Only took about 2.5 hours but that's because I was meticulous about all of the connections and sealing them in heat-shrink tubing for extra protection.
Aaron Price
1/29/2017
Everything was perfect - I received exactly what I expected and right on time. Wonderful experience. Thank you!
SP
1/29/2017
Received item was what I expected and it arrived in a timely manner.
Mike R
1/29/2017
I was excited to find this product online at etrailer.com. It is exactly the part I needed and was delivered quickly.
Parts delieverd fast &just what I needed
1/29/2017
We are very happy with your products. Everything we ve order so far has been a perfect fit. Can't wait to find something else we need.
Anna B.
1/29/2017
Haven't had to use the snow cables as of yet.However the courtesy of your phone sales order rep.was very good.Your website was very good,including the details of the product & info.video on installation was very good.I received the cables in the time as I was told by rep.very prompt.UPS service.So far very good service,good company.
Brian Sibert
1/29/2017
Good product.....as advertised. Seamless installation on my 2011Tacome. Great company, too......efficient and a well designed and functional website.
Joe
1/29/2017
You had something I could not find elsewhere and shipped within hours of the order. Received and in use!
Randy B
1/29/2017
I was in need of a new key for our car carrier and was not sure where I would be able to find one. I went start to etrailer and found it, ordered it and received it in no time. Great service from start to finish and they really know how to take care of the customer. Thanks for the great experience.
Matt R
1/29/2017
The product works great easy to install as well the price is right checked product with the same price is very high. The shipping was fast I did not have to wait very long I would recommend this company to everyone that I know and they are concerned with the customer which is nice to I can't tell you that it is nice to have a good company as this one.
Timothy
1/29/2017
Everything was excellent!
Shanno
1/29/2017
Excellent service. Could not find exactly what I was looking for online and I called and eTrailer got me set up right away. Thanks for great service
John L
1/29/2017
Had to change my order. Talked with etrailer rep who quickly changed my order and refunded me the cost difference. Very professional and helpful customer service reps. Timely delivery of quality products. Thank you very much. I will definitely order from etrailer again! I will also recommend etrailer to my friends.
Dave F
1/29/2017
Great service, good products, quick shipping.
Randall L.
1/29/2017
AAA Plus!
You have an excellent website!! The reviews, the d
1/29/2017
Bada-bing! 1-2-3 snap. That easy.
Joe D
1/29/2017
Works great. Easy on and off. Would recommend. Priced right. Customer service was outstanding.
Gfs
1/29/2017
We received this item damaged but had to use. When returning from our trip we called and they immediately sent another. No charge. Will buy from these people again.
Jeannie k
1/29/2017
Like usual etrailer carries quality products so we can have peace of mind.
Keep up the good work, Bravo Zulu Etrailer
Thank you
Danny B
1/29/2017
Excellent product
Excellent Service
Dave Miller
1/28/2017
Product was delivered as ordered and in a timely manor.
Tom B
1/28/2017
arrived as advertised
steve
1/28/2017
Fast Shipping, Not installed yet but soon. See Great Reviews so far.First Purchase, A Lot of Great Items on the site!
Rick
1/28/2017
Great Product and Service
John M.
1/28/2017
Does the job! Nice quality and great quick delivery! Been using etrailer for all my towing needs for years and would certainly call again!
Norm G
1/28/2017
Every time I order from Etrailer the products are top notch and the delivery is a lot quicker than they say on the order. Great company!!
Jon s
1/28/2017
The product was exactly as described and worked perfectly. Fast Shipping too! Thank you. Ordered my second item from you all today!
Angela H.
1/28/2017
great customer service, on time delivery very well pleased.
Jim D
1/28/2017
as ordered , on time, no questions or complaints.
wayne in GA
1/28/2017
Item was as expected at a great price. Shipping was prompt. As always I highly recommend etrailer.
Z Stone
1/28/2017
Arrived in 2 days. Everything is exactly what I needed.
Bob R
1/28/2017
very good, what I expected
Harold Running
1/28/2017
Great price, fast shipping, exactly what I needed!
C. Cooper
1/28/2017
Super Fast service, quality parts, we have never been disappointed with this company and have been greatly impressed with their parts and service. For us there are just one click away.
Howard City Auto Clinic
1/28/2017
Exactly what we need, exactly what we received ! perfect service.
Beverlee
1/28/2017
Great price d*m good quality fast shipping
Joe Klim
1/28/2017
Arrived sooner than we expected! Awesome
Cali s
1/28/2017
Great online company
Tyler
1/28/2017
Great product. Great customer service.
Joel L.
1/28/2017
I have not actually used the product yet, but know it will be great. The service from ETrailer was phenomenal! I ordered on Monday and it was delivered on Friday afternoon without having to pay an extra fee. The price saved me $900 compared to the price the RV store was quoting me. I am thoroughly pleased.
Shawn M.
1/28/2017
Had no problems with my order, everything went as they said it would. Excellent service, I would used this company again. Thanks for speaking the truth about my order it was refreshing.
Sonja S.
1/28/2017
Very solid... more solid than expected :) Very fast shipping and great customer correspondence. I will continue to buy from ETrailer!!!
Roger R
1/28/2017
five stars for etrailer.
rick
1/28/2017
Fast efficient good quality products. What more do u want. I don't normally write reviews but this is a good business.
Pdaddy
1/28/2017
fast delivery
carl R
1/28/2017
My product made it here in record time and was just what i wanted. Thanks!
Gwynne F
1/28/2017
Of course a well made,well engineered hitch.Beyond that, appreciation and gratitude to etrailer for delivering in an "Unusual and Demanding" order! Thank-you,Thank-you to all in excellence in regard to product delivery!
jeff T
1/28/2017
I have been very happy . Recommended you to my friends for trailer parts.
Barb O
1/28/2017
excellent fast service i'm a return customer and will continue to be one thanks
Greg
1/28/2017
I received my wheel just as I ordered and ahead of schedule. Great company to do business with. Will certainly be doing more business with them.
Jimmy H.
1/27/2017
I was so impressed with the ease of this transaction. I had a hard time finding the part (a tool for my load-leveling hitch) even listed on the manufacturer's website. A quick google search brought me to etrailer and to the tool immediately. Purchased with ease, paid with ease, and had my purchase in two days with standard shipping. I couldn't be happier.
Christian B
1/27/2017
I was surprised at the heft and quality of the ball mount. Shipping was fast, communication good, easy and informative website to use. Thanks etrailer, you have earned a new customer!
peter p.
1/27/2017
Great service. Great product.
Scott S
1/27/2017
These trailer brackets that I ordered from Etrailer.com are very well built and will will work perfectly with the new 4"x12"x12' bunks I will be installing on my boat trailer. I have ordered from Etrailer.com before and the ease of the online order along with the fast shipping and good pricing makes doing business with them a breeze! Thank you and keep up the good work.
Capt. Lance
1/27/2017
What I ordered, delivered on time and correctly (prices are very good also)
Joe
1/27/2017
I purchased items to build 2 complete trailers, including axles, springs, hitches, lights and wiring etc. The service was outstanding! The items were delivered on time and correctly.
I was also quite surprised with their very good pricing. In total, my items weighed in excess of 200 lbs., and yet I spent less having these things shipped to California from this company than I would have at my local area stores.
Without doubt, I will use this company again when I need these types of products.
Joe
1/27/2017
Nice quality and service is the best, great follow up after order!
Darryl P.
1/27/2017
Excellent experience. Order was processed and shipped within 24 hours. Parts received a couple days later. Quality parts at a competitive price, delivered in a very short period of time.
I will definitely consider buying future parts I need, from E-Trailer.
Bob S
1/27/2017
Haven't tried it on the trailer yet but install was straight forward. Shipping time was decent. Price was best deal I could find.
Getsumhoss
1/27/2017
Install was a piece a cake! Videos on E trailer.com was perfect for the install of the wiring for my 2015 Subaru Forrester. I already submitted installing the hitch from E trailer.com. Therefore you will not see the wiring for a picture because install so simple that there is no need to show it.
Bob K.
1/27/2017
I have ordered multiple items through etrailer.com and have never had any issues with the items I received. Great Job.
Robert G.
1/27/2017
Great product great price great company to deal with thanks
Ken G
1/27/2017
Great fit, quick to install, well builtandem great price. Great customer service and support!!
Earl
1/27/2017
Online catalog very informative. Sales person was courteous and helpful. Product delivered promptly, 2 days. Even had free shipping.
Kenneth P
1/27/2017
Worked perfectly!!! Shipping was fast.. Easy to order!!
John
1/27/2017
This is the first time I have used etrailer for aftermarket accessories. The online product information was well presented and easy to follow. My order was accepted with an email follow up and detailed tracking information. I received the order today which was exactly as requested and on time. It doesn't get any better than that. Very pleased! Keep up the good work. Phil S
Phil S.
1/27/2017
On time, repeat customer... Products exactly what I wanted. Thanks for delivering what you promised.
Tyler
1/27/2017
Great Response!!!
Great Product!!!
Thank you...
Excellent
1/27/2017
Shipping status was available as needed and it was delivered on-time. George J at etrailer.com sent several e-mails to keep me posted on the status of my order. It fits and does exactly what I wanted and what was advertised. Perfect.
Tom B
1/27/2017
Easy ordering and fast shipping. Will defiently order from them again.
James J
1/27/2017
great prices, great packaging, great products
Bill H
1/27/2017
Thanks to etrailer.com's prompt service, I got the part for my truck's cover just in time for my road trip..
Mike L.
1/27/2017
Very happy with etrailer.com, and the Thule hinge replacement (TH14936). Perfect fit for our cargo box, fast shipping as it arrived before the promised date. Also found etrailer.com's installation videos extremely helpful. Great product, great company. Thanks so much!
Steve S.
1/27/2017
Great products
Dennis H
1/27/2017
Perfect. And not an east part to find. The issue is always .... will it fit. And it did because of the wonderful Etrailer service. The part I replaced was the bathroom screen and and frame in the roof.
Richard Mueller
1/27/2017
Just what I needed ,fast delivery.
Larry R.
1/27/2017
Excellent product, great packaging, fast shipping. Overall -- an excellent experience. Highly recommend this seller!
Michael T.
1/27/2017
Excellent product, great packaging, fast shipping. Overall -- an excellent experience. Highly recommend this seller!
Michael T.
1/27/2017
Found things here I've been looking for years. Quick delivery, highly recommend this organization
Jeff a
1/27/2017
When the hardware on my entry steps started to ware excessively ,I was looking for a fix.I found etrailer and they had exactly what I was looking for a perfect fix ,fit and proper function . easy ordering and speedy delivery ,great product support.
Jerry R
1/27/2017
Part was just what I needed and delivered quickly.
Just what I needed.
1/27/2017
FAST SHIPMENT AND PRODUCT FIT PERFECTLY. THANKS
Brian Stout
1/27/2017
ORDER ARRIVED VERY FAST AND JUST WHAT I WANTED- IT'S A PLEASURE DOING BUSINESS WITH THESE FOLKS
JERRY G
1/27/2017
Once again AMAZED by the service speed!!!
Thank you very much!
IK
1/27/2017
The item was exactly what I ordered and speed of delivery was great. I will use if needed again in future, Thanks much!!
Racie C.
1/27/2017
Good product for a good price! Product was exactly a shown. I have made quite a few purchases from ETrailer and will continue buying from them in the future.
Brent T
1/27/2017
Received parts far quicker than I was expecting. The worked great and fit just like the old ones. Will use etrailer.com again.
Buddy G.
1/27/2017
Fast shipping for a fair price
JBA
1/27/2017
Haven't used yet but we needed product along with the s chains in a weeks time. They were out of part of our order were great in helping get a similar item to complete order and getting it shipped. Their customer service was awesome during this whole process. When was the last time you talk to somebody on the Sunday instead of an automatic system straight away?
Robin
1/27/2017
Great service, fast ship. So easy to find the replacement on this site. Thanks
Mike G
1/27/2017
Great service. When i needed to make a change order the phone person was cery nice and helpful. I have read over the install instructions although I havent installed yet, i beleive All will go fine. Thsnks
Rick D
1/27/2017
First of all your video of the product description is what made the sale.second of course was price and third was free shipping.
Randy
1/27/2017
received as ordered, just what I needed
mule
1/27/2017
Excellent service and customer care, Emily and George took care of some questions I had about a shipment I placed. Going to mount all the LED lights I purchased in a few days , I will send photos. Thanks Randy
Randy Simpson
1/27/2017
smooth transaction.
j kramer
1/27/2017
I got reliable,speedy and friendly service.
Thanks for your help,
Richard
Richard D
1/27/2017
Great product, was very easy to install, took like 10 minutes. Bike fits great. Would definitely recommend this product to friends.
Chuck S
1/27/2017
E Trailer is GREAT to order from, no delays in your project. Great products for a very good price
Keep Up The Good Service
Larry D
1/27/2017
These guy's at etrailer are hard to beat! Customer care is over the top. That's why Allison Creek does business with etrailer.
Mike M
1/27/2017
Excellent replacement and timely delivery- thank you.
Rick W
1/27/2017
Located part quickly and easily, easy to place order and it was shipped out promptly.
Part replaced a much older one and works great. I would recommend etrailer to anyone with travel trailer or RV needs.
Tom A.
1/27/2017
I ordered this faucet in the morning and received it the next day. They are very quick on getting products out. I haven't gotten to use it yet but I believe it will work as expected. It is plastic, for weight purposes, so I feel I will have to be careful with it. I thought the price was also good. If you want a heavy duty faucet I would go with something else.
Rob K.
1/27/2017
Everything worked out great got wrong part at first, but was my fault Kevin help get right part.
Dennis p
1/27/2017
This towed car wiring kit is excellent for the do-it-yourself RV owner in that it includes everything required to wire the rear lights yourself. It is reasonably priced and made up of high quality components.
I strongly recommend etrailer for all of your tow bar, bracket, wiring and accessory purchases. They are responsive, knowledgeable, and carry everything you should need.
Tom B
1/27/2017
Fast, efficient and reasonable!
Kathy K
1/27/2017
Fast delivery!!! Products arrived safe and sound!
Bob F.
1/27/2017
Exactly what I was looking for.Great product at a reasonable price.I have bought different items from etrailer in the past.All I can say is that everything I purchased was good quality and the service is the best!! After placing my orders- my shipments were received very promptly.
John
1/27/2017
Great company. Prompt and reliable information and service regarding products.
Anonymous
1/27/2017
Delivered quickly. Easy installation.
Carter
1/27/2017
I was very pleased with my order and how fast that it got to me and it was what I needed thanks
Russ R
1/27/2017
The bike straps were exactly what I needed. They are for a Thule bike rack I also bought at etrailer. I couldn't be happier with the products and the service including shipment tracking. I would recommend etrailer to anyone interested in bike racks and accessories.
Ray O
1/27/2017
I was able to find what I needed easily. Price and shipping good. Service was excellent. I will definitely use this company again.
Everything perfect!!
1/27/2017
Price was good, shipped quickiy
Brian F
1/27/2017
Outstanding service on phone and quick delivery with a fair price. Thanks!
Steve S
1/27/2017
The product exceeded my expectations. Very good quality. Will last a long time.
Thank you for excellent service.
Loneoutdoorsman
1/27/2017
I busted the marker light out on my enclosed trailer leaving the race park one night. Searched all the local parts houses with no luck. Turns out that GlowBrite no longer manufactures the lights. Luckily i ran across ETRAILER.COM and saw that this product is the replacement for the light i needed. This lens fits perfectly!!! Snaps right into place! Don't be smooth and look on other sites. Etrailer.com has low prices that is hard to beat!!!! Thanks ETRAILER.COM
Dan C.
1/26/2017
Great customer service and my sales rep Troy went above and beyond what i am use when dealing with online company, fast delivery couldn't be happier!
Lance
1/26/2017
Ordered these covers for my utility trailer. Covers lugs and bearing buddies, plus dresses up the rims. My order was acknowledged immediately and shipped the next day. Great service for a great product...I will use Etrailer again in the future.
Rick B.
1/26/2017
Holy cow, guys! I had heard about your customer service and the quality of your stuff. But, I wasn't expecting an upgrade on shipping and to get the quality parts too. I will say, my experience with you guys has made my build that much better. Thank you for the prompt service.
These stabilizers will be perfect for my trailer build!
Scott S.
1/26/2017
Got just what I ordered at a great price.
Order arrived in a few days as requested with free shipping.
Thanks!
MJ
1/26/2017
Outstanding products and service.
Steve T.
1/26/2017
The vent cover looks very well constructed and sturdy. It won't break off like the cheap plastic one did.
The service was great and they trailer communicated well throughout the purchase/shipping process.
Mike Fitz
1/26/2017
Everything came extremely quick. Packaged well and delivered as promised. Will order again for sure.
Scotte H
1/26/2017
User friendly web site for shopping and ordering. Great product. Extremely fast delivery. A very happy 1st time customer.
Terry E.
1/26/2017
Perfect match and at a great price.
I thank you and I will shop here for all my trailer needs.
Joe M
1/26/2017
Great looking wheel, excellent product and super fast shipping, best price around. I'm looking forward to future purchases. THANK YOU!
Tim
1/26/2017
I received exactly what I ordered and received it within 3 days of ordering it.
Rickie Horn
1/26/2017
excellent product of great quality. etrailer is an excellent source for my needs.
Don
1/26/2017
great part fit great great ser vice
roy h
1/26/2017
Received product on time and in perfect condition. Thanks
Grubb
1/26/2017
The product is as advertised. I have bought many items from E-trailer and have had no problems even when an order was incorrect. It was corrected quickly with no hassle. Will continue to purchase needed items.
Don W.
1/26/2017
Product worked exactly as I had hoped. Jack's from big box retailers were all way too long below the triangle. This one fit my trailer just fine. Shipping was fast and George J. kept we well informed on the progress of the order. Very pleased with the product and the organization.
James S.
1/26/2017
Dear sir I am well pleased with the products and i will order from you again in the near future cause i am fixing up a 5th wheel travel trailer and it's hard to find parts but I can find them on your website and i enjoy shopping an doing business with you and i will give you a 5star rating thanks a lot from ahes4286
Alfred H
1/26/2017
Exactly what I needed and delivered in a timely manner. The price was extremely reasonable compared to buying from an RV dealership. I repack my bearings every year and new seals is a must to do that job properly. I bought 2 years worth. The shipping \ tracking link worked perfect and I always knew where the order was.... Good job E Trailer
Wayne D
1/26/2017
Good prices and very fast shipping.
Corey H
1/26/2017
etrailer consistently meets my needs. Great customer service and price. I'm a big fan and customer of etrailer.
CW
1/26/2017
I am very pleased with the tire cover I received. It was easy to order, the sales person was very helpful and courteous. I liked how the sizes were provided according to tire sizes. Quality of product is excellent. Thanks for good service.
Russ O.
1/26/2017
Worked good fast shipping. Shipping price was a little bit high.
Terry R
1/26/2017
Exactly what I need, got 'em fast and at a good price. Thanks!
Steve G.
1/26/2017
Excellent product. Incredibly easy to install and no tools required. Takes a couple of minutes to put on and off. Very happy with the product so far... I haven't used it on a ski trip yet, but I am sure it will delivered.
This was my first experience with etrailer.com, order was easy, great site to compare products and I appreciate all the videos, it really help you choose the right product. I ordered the ski rack on Monday and it was delivered on Thursday in CO.
Fabrice
1/26/2017
product was great price and service was amazing -VERY fast shipment.
good company to deal with
george b.
1/26/2017
The entire process was quick and easy.
Panther
1/26/2017
fast delivery and very supportive staff
dave
1/26/2017
Quick ship. Excellent product.
Rickey H.
1/26/2017
Product was excellent...service was OUTSTANDING! Got info from George and shipping was all but instant. Path of delivery was strange, but certainly nothing etrailer could control. I definitely will use you again and look forward to dealing with George. Great service, keep up the good work. Oh, and the price was super...
Rick B.
1/26/2017
Excellent service! exactly what I was looking for, I will definitely shop here again.
Paul S.
Paul S.
1/26/2017
Havent used them yet but service has been great
Donald
1/26/2017
fast delivery, perfect condition and the price was right
alan s
1/26/2017
Great personal service and speed on delivery
JR
1/26/2017
Like me its a small package, but the right tool for the job!! Havnt used it yet, but my wife says if it performs like me then its going to be GREAT!!!!!!!
Jim K.
1/26/2017
There was a back order on this item. The team kept me very well informed on the status and shipping information. Product arrived exactly as stated. It was a perfect fit for my needs. Absolutely flawless from beginning to end.
Guy S.
1/26/2017
I have not installed my draw tite hitch yet but everything I ordered arrived on time and well packed. Their customer service was helpful in making sure everything in my shopping cart would fit my car. I recommend etrailer.
Joe
1/26/2017
Good product and fast delivery!
Vicente O.
1/26/2017
Just what I needed, at a good price, with no hassle.
Forrest
1/26/2017
Great product fast service very happy.
Van DelMauto
1/26/2017
Got to me unbelievably fast great service.
Danny C
1/26/2017
I am giving an excellent rating because of the outstanding service that was provided. This includes from ordering the product to being able to return without any hassel at all. The products both were to small so I am going to have the hub mick so that I can order the right size.
Again Thanks for all the help.
Earnest H.
Earnest H
1/26/2017
Fast FREE shipping, looks as though all components are included before installation.
What I like most is the VIDEO, recalling that a picture is worth a thousand words, and having worked at Kodak for 30 years, the video takes any guess work out of it.
Mike S.
1/26/2017
The motor I had ordered did not fit which was my fault. However, the people at etrailer were helpful in each phase of the deal. It was easy to order the part, it arrived earlier than expected and the return process was simple. I was greater very professionally by the staff and would use them again if I need their expertise.
Misko
1/26/2017
These guys are top notch. Super fast shipping. Tru one stop shop!! Keep up the awesome service etrailer
Jimmy M
1/26/2017
Exactly what I was looking for....best price I could indeed quickly and eTrailer sold me just 1 when other places only sold them in pairs.
Josh S.
1/26/2017
Just what I expected when I ordered and very easy to install....... I have ordered from etrailor and I always get what I ordered in a very timely manor.
Scott W.
1/26/2017
Great product and will order again
Steve L
1/26/2017
Great value great product great service
Mike
1/26/2017
Placed order on Monday and got it Wednesday. Looks good. Fit great. No issues.
Tim
1/26/2017
Three-way brake line connector with bracket - hard to find part at a good price.
Prompt shipping.
John T
1/26/2017
Exactly what was needed, fast delivery and a good price.
Many thanks e-trailer.
aap
1/26/2017
Customer Service - Outstanding - questions/specs explained well
Delivery - as promised
Product - very good - using on my travel trailer
Thanks will order other products if needed
Dave D
1/26/2017
Item was what i expected. Shipping was upgraded at no cost to me and the items arrived sooner than expected.
Jeff
1/26/2017
Quality part. Great Service.
Gary S.
1/26/2017
I had a welding plug in the garage when I bought the RV, so needed to adapt the 30A RV shore power connector the garage receptacle. I went online and determined the connection designators, and used my favorite search engine. eTrailer appeared on the top of the list at a great price.
Upon receipt, I found the dogbone exactly as pictured and the test fit went without issue. I am not ready to connect to any connector anywhere thanks to eTrailer (and the 30A to 15A adapter I picked up, too).
Rodney
1/26/2017
I would recommend this product its easy to install and the Staff at Etrailer was very helpful. Thanks again!
Rick I.
1/26/2017
Great service and fast delivery!!!
Dan H.
1/26/2017
I received my hitch kit on jan. 25 after placing the order on jan.22. The order was complete, the packaging was great. The quality exceeded my expectations . I would positively use etrailer to fill my next need and I would highly recommend etrailer to anyone needing products in this line of merchandise .
tim r
1/26/2017
I got exactly what I needed in a very reasonable amount of time. I guess I've found a new place to get all my trailer accessories.
Rob B
1/26/2017
We looked everywhere for this light and found it on your site. Delivered quickly and product is just like the pic. Love your e-trailer
AdrianV
1/26/2017
Great and timely service. And at a quarter of the cost.
Clifford
1/26/2017
Product shipped within maybe an hour of purchase. Arrived next day as I had asked. Product was exactly as described.
Dan
1/26/2017
Dear, Jameson C
Thank you for Finding the right key to open my roof top carrier. You guys the best. From, james
Jameson C
1/26/2017
Your products are great and your service is fantastic
Walt Y
1/26/2017
Excellent product and excellent service !!!
Phillip
1/26/2017
Easy to search, good price, quick delivery.
Bob L.
1/26/2017
This is more a review of e-trailer than this particular product. I was looking for some amber/orange bezels to fit over existing white LEDs on my motorcycle etrailer site was easy to search, price was reasonable and being in the StL area, delivery was quick. I've used them several times in the past and always good.
Bob L.
1/26/2017
This is the second time I have ordered tires from your company. Great products and excellent service. Fast delivery time. I will tell others about you and will keep ordering from. Thanks for the excellent service.
JANIS T.
1/26/2017
Great products and fast shipping! Would definitely recommend to friends and family!!!
Jason S.
1/26/2017
Got EXACTLY what I wanted and delivered in no time! Amazing turnaround--wish other merchants operated in the same way.
Beth
1/26/2017
The key I ordered was back ordered. The etrailer folks contacted me, explained the situation and then when it became available, expediting the shipping.
Great service, many thanks!
Jake I
1/26/2017
Great product! Fast Shipments!
Kristi B
1/26/2017
These bolts worked great for a larger factory crossbar. And the service from etrailer.com was really remarkable. They kept me up to date on the order status and they really take customer service to another level. I rarely write reviews, but felt inclined to this time because the service was so good. I look forward to using etrailer.com again in the future. Thank you!
Derrick T.
1/26/2017
Product was exactly what I asked for Received it within 4 days of ordering and received it with free shipping thank you
B Bitler
1/26/2017
Very good product for the money and with free shipping was even better. Someone needed my spare more than I did, and this will replace it. Fast service also
Ron H.
1/26/2017
I purchased the fold out two steps for my brothers camper. It is a good product and the amount of time it took to receive was amazing. Very good price , very reasonable. Very satisfied customer.
Linda M.
1/26/2017
Product was received promptly and as described.
Very pleased with transaction.
Bob
1/26/2017
eTrailer and Emily went above and beyond to update me on my backordered Swagman bike trailer parts. She did as promised, wrote me to tell me the status of my order several times, and followed up to make sure the complete order arrived in good shape.
I will definitely purchase from eTrailer in the future, and encourage Emily's manager to reward her for extraordinary customer service!
Thank you.
Ty A.
1/26/2017
Great company to deal with. Super communicators. Let me know product was temporarily out of stock and on it's way to them with approximate wait time. Gave me option to cancel if I did not want to wait. Advised me when it arrived and it's shipment to me. Couldn't be a more customer service friendly place to do business.
John A.
1/26/2017
Every thing was delivered in a couple days and it was an exact fit....Thanks!
Mike
1/26/2017
I bought the fender but I screwed up and ordered the wrong one .etrailer took the wrong one back and sent me the right one .no questions asked the staff are helpful and pleasant to deal with the new fender fit perfectly and the best price I was able to find.
Joe L.
1/26/2017
Quick service , delivered as said.
Louie
1/26/2017
Fast Shipping. Thanks
Oscar S
1/26/2017
I got exactly what I ordered on time.
Who could ask for more!
Charlie norris
1/25/2017
I immediately put it to work and am extremely pleased with it's quality and function. etrailer delivered ahead of schedule and followed up to make sure that I was satisfied. I would recommend them to my friends and family.
Warren
1/25/2017
Love this hitch, easy to install. Got here super quick and a great value! Thank you.
G Jones
1/25/2017
I was looking for a trailer jack and came across this site. Etrailer is by far one of the best web sites that I have ever come across. All items appear to have great descriptions and lots of photos. There is no guessing of what you will be buying.
Their prices and selection are very good. Delivery time very quick.
Bubba
1/25/2017
I traded cars Friday, ordered a hitch and wiring harness on Saturday, received my order on Tuesday and installed it Tuesday night. Couldn't be happier with the service and the way everything fit.
Dave
1/25/2017
exactly what i needed
GR Woitzik
1/25/2017
I have been using etrailer for years now and have had nothing but great experiences with the quality of their products, availability and as everyone knows the best prices you can find on the internet. There is no other business that I have found that provides the level of customer service that they do. I have been in the automotive parts business for over 35 years and can tell you for sure that this will be website that you will want to put in your "favorites" folder.
CAR PARTS AUTO
1/25/2017
Great service and communication and very fast delivery. Recommend.
Joe R.
1/25/2017
I got it fast and it was exactly what I ordered thank you
Vernon R
1/25/2017
Best thing about e-trailer is fast delivery. 3 days and I got it! They have a great selection and I keep coming back.
Jim D.
1/25/2017
AS USUAL, ETRAILER CAME THRU. EXCELLENT FAST SERVICE. RECEIVED THIS AFTERNOON, AND INSTALLED IMMEDIATELY. THANK YOU.
TAP
1/25/2017
I have ordered from etrailer before-they are excellent-professional high quality products fast shipppng and excellent service. Have not installed the guides yet but have no concerns-they are exactly what I ordered.
At
1/25/2017
Perfect fit for my snowmobile trailer. Fast service also. Give em an A+
Rich R
1/25/2017
Easy ordering with great descriptions and information on their website about the product including informational videos. Great price point with delivery on time and even with no included instructions, the information and video about the product on the website makes installation a breeze. Thank You eTrailer and I will be back for more ??.
William R.
1/25/2017
Great selection of needed products and great service
Marc
1/25/2017
Great addition to our vehicle so that we can now tow a trailer with lights & directional signals. Extremely easy to install & perfect fit with no extra wiring on my part. Item was made like Factory Fit. Thanks for a Great product & good directions.
Jackson
1/25/2017
Fast service a good company to deal with .
Troy Moore
1/25/2017
Great prices and super fast shipping. updated with emails. Order came quick correct and product looks good.
K Myers
1/25/2017
A+ customer service and GREAT product for a surprisingly reasonable and competitive price. Would DEFINITELY do business with them again
Dunamis Flux
1/25/2017
Not only is this product top of the line, but the service that etrailer provided in the order, shipping and follow up was excellent. I'll be coming back to them for all my trailer and towing needs.
Mark O
1/25/2017
We always have good results when we buy from etrailer. The products are always what we want shipping is fast ordering is simple.
Don W
1/25/2017
etrailer was extremely helpful in finding the correct race/bearing parts (from pictures) for our trailer that we use for hauling our 24 hours of lemons car. The trailer needed some wheel love and these helped us push it in that direction.
Matt
1/25/2017
I ordered 4 contender tire and wheel assemblies, from etrailer, with the help of Jamie steve and corry . i am pleased with the product, pricing, and delivery. what really stands out with this company are the people i mentioned, there attention to detail, and the personal interest in getting it right for the customer was remarkable. you people really know how to do business right. i rate this company as excellllllent thank you.
sam tripi
1/25/2017
Great customer service! Great price! And everything arrived sooner than anticipated despite snowy and icy weather! Thanks Crystal for the excellent service!
Frank R.
1/25/2017
Shipped the next day and product was exactly as shown. Couldn't be happier.
Jim C
1/25/2017
Great hitch. Used the instructions on line for providing proper height calculation to level trailer. Perfect! Hitch has less noise when trailering and provides a level tow.
Bob P
1/25/2017
The Trailer I have does not come with any standard parts, so I found the E-Trailer website and could easily navigate the site to fine seals that were the dimensions I needed and they fit and work great...great
Ken H.
1/25/2017
Amazing product... Amazing service. I will be using them again soon
Rich
1/25/2017
Quality products as advertised and prompt shipping. Service was great and I received the correct parts the first time. This the first time I have ordered from e trailer and it won't be my last.
Robert T
1/25/2017
excellent parts, and have perfect fit.
sam
1/25/2017
Price seemed a bit a high for product but overall amazing and prompt service. Shipping was super fast!!
nikki
1/25/2017
product and instruction are great. great customer service too. thanks
MARK M
1/25/2017
Ordered parts for my boat trailer around 2:00 p. m. and delivery received at 10:00 a.m. the next day. They processed my order immediately so it couldd be shipped out that day. Very Happy.
Bill G Tampa FL
1/25/2017
These are great, they allow you to adjust the height and/or adjust for side to side unevenness. Etrailer got them to me as fast as humanly possible and they are still holding up great.
Craig
1/25/2017
The hitch that i purchased is better looking than i expected, it took me less than 30 minutes to install, no drilling required. The light harness couldnt been more easier to install. Now i can tow my gear every where! With my Ford 2011 E350
Etrailer.com make buying gear for your vehicle easy , even when your not sure what products work best for you. Plenty of information
Love the videos and fotos.
Fernando
1/25/2017
The jack is exactly what I needed and ordered. I received it in two days! Great service!!
Danny A
1/25/2017
Purchased a 12" distribution shank from e-trailer to tow my horse trailer on my new motorhome. I bought it from etrailer because they had the best price and free delivery. The distribution shank I received was awesome. It solid steel and out together really good. I could not have been happier. When purchasing any trailer items I always check with etrailer first. I have never been disappointed yet.
Mike M.
1/25/2017
Correct part at a good price. Shipped and received quickly. Would definitely recommend and use again. Thanks
Keith B.
1/25/2017
Product is good, but the customer service was over the top. Way to go eTrailer.com!
Jim M
1/25/2017
All items purchased were installed and in good working order
Greg J.
1/25/2017
Fast service - exactly what I needed when I needed.
Gary United Rentals
1/25/2017
Right product the first time. Was shipped an hour and 15 minutes after order was finalized. Easy to deal with.
Kenny K
1/25/2017
The product is exceptional. The YouTube video demonstration together with the low-cost shipping convinced me that i did not need to go to a retail store to purchase it.
Mike M.
1/25/2017
We recently upgraded from a travel trailer to a fifth wheel and went searching on line for a vendor to help us purchasing several items to make the RV 'ready'. etrailer.com was the site we went with because of their fantastic selection of products. The knife holder, under sink garbage can, burner liners and cupboard double bar were the hard to find items we recently ordered. Ordering was quick and efficient, they shipped the same day and I installed everything within 5 days of ordering. Great company, great service.
Rob D.
1/25/2017
The part is good, price as fair and delivery is fast.
The same part would cost the same less the delivery charge locally but it was hard to find in stores. Anyway, thanks to E-trailer we got it on time.
Sergei R.
1/25/2017
Great service and price. Quick delivery!
Terry A
1/25/2017
My order came boxed very nice. All contents were there as promised. Chris was excellent to order from. She understood what I needed and had my order out that afternoon. I'd buy again from this company. All my lights are of premium quality, no junk. My converted ( incandescent to LED ) snowmobile trailer will be seen now.
Robert
1/25/2017
Had a hard time trying to find this product, but E trailer was able to provide me with great service and found the trailer hitch I needed for my trailer.
Randy H
1/25/2017
Great customer service as always. So glad to have such a wonderful place to deal with...
Randy L
1/25/2017
Fast shipping and product works great!
Lillian
1/25/2017
Awsome product. More importantly to me was the amazing customer support. I was dealing with Anthony W. He first contacted me with a back ordered product. We then spoke and figured out a better replacement. Product was shipped as promised and received. Owning a trailer, a suv, and a truck, I will be looking at the etrailer website first for all my needs. I am also a high voltage lineman in San diego. Every coworker I know has a truck. I have already passed on your website and will do so in the future. Thanks again etrailer.
Robert Gonzales
1/25/2017
Product great. Service supreme. I was told a part that I needed was back ordered. I wrote back that I was disappointed. Someone found the part. It was with my order when it arrived. Awesone!
Steve
1/25/2017
This product is for a trailer which I have not installed at the present but looks exactly like the other one. This company has been a great help. Quick to analyze your concerns and extremely helpful
Herb
1/25/2017
Great products and even better customer service.
Dan
1/25/2017
Great customer service, always has the specialty parts we need.
Francine
1/25/2017
Easy to set up and works great. You guys are awesome!??
Gary
1/25/2017
It's exactly what I ordered. Customer service was excellent. Very good follow up Because of my product was back ordered.
Ken
1/25/2017
Products came sooner than expected package was in good shape and order was right even though I ordered many items
D Bradley
1/25/2017
Just as listed in website, ez install. very fast shipping to Hawaii 3 days, Thanks.
Kona Jeff
1/24/2017
Exactly as described. Perfect fit. Delivered as promised. Wouldn't hesitate to buy again from etrailer.
Nestor F.
1/24/2017
I got the right key for my lock. The key seemed to be identical to the one that came with my cargo box. It worked, what more can be said?
Carlos
1/24/2017
Very happy with etrailer service and my torklift superhitch.
Steve E
1/24/2017
fast delivery ,great value, will be using etrailer.com from now on.
steve w.
1/24/2017
Fast courteous service
Shane
1/24/2017
Great service with timely delivery.
Ken
1/24/2017
Great outfit to do business with! Dependable and transparent!
Alex G
1/24/2017
Another GREAT product! Installed without a hitch. After installing the replacement operator I realized that the plastic vent dome cover had cracks in it from years of weather and had a minor leak problem. I searched the internet and again, eTrailer.com was the lowest in price. Ordered the replacement from eTrailer.com. Due here tomorrow.... FAST delivery too.
Ed S.
1/24/2017
The video was key. I installed the part myself. Love it.
Tom W
1/24/2017
Excellent product , quick delivery and good price
Chris E
1/24/2017
After I placed an order for a slide topper, etrailer sent an email indicating it was not in stock. However, they told me when it would ship approximately and they kept in touch during the waiting period. The item was delivered in excellent condition. I would not hesitate to use etrailer as my Internet source for my camping trailer needs.
Burt B
1/24/2017
good product, fast shipping!
stuart s.
1/24/2017
Delivered as advertised and quickly... Thank you.
Tim W.
1/24/2017
Brittany,
You guys have really helped me out this time. Off to Arizona with all the spare parts I need to ensure a safe trip and not to worry about getting parts should anything happen.
thanks,
Bernie
1/24/2017
How grateful I was to be able to order on-line the items I needed. Living out in the country it is indeed the most economic way we farmers can receive the items we need without a tremendous and expensive effort on our part. Thanks etrailer for you prompt and timely response to my request.
Pawpaw
1/24/2017
First time that I have ordered from Etrailer, I'm impressed.
Great price and FAST shipping. Also fantastic hitch system.
The company that makes Equal-I-zer weight distribution kits
recommended Etrailer to me. That says something about
Etrailer's company!
Bob
1/24/2017
Etrailer came through again. Great company that I will do business with again.
The shank that I bought was what the Dr ordered.
Bob
1/24/2017
Awesome lube for my equal-I-zer hitch head.
Loved doing business with etrailer, great company!!
Bob
1/24/2017
This review is simple: AWESOME..
Curt Krivit
1/24/2017
The service was exceptional. The product was as advertised and was delivered in a timely matter. This is an outstanding company that deserves your consideration for your purchases.
Dave Watkins
1/24/2017
Replacement for existing lock . Thank you for having one available .
Barry
1/24/2017
Nice product. Nice website to follow shipping !!
Dennis B.
1/24/2017
KICK A**
MAGNUM
1/24/2017
Good reliable, prompt and accurate service at half or more less than the dealer cost.
Jeff Mc
1/24/2017
I ordered a diode. It shipped right away. Very happy with the service.
Jim J.
1/24/2017
I recently received the Reese White Grease and applied it to my hitch ball andI am real anxious to try it with my trailer. I received it in the mail faster than I thought it would arrive. I am very satisfied with their mail service.Thanks ETrailer, I will be ordering again.
Floyd P.
1/24/2017
Product arrived as ordered, prompt service by this company.
Would buy from them again. They included installation instructions in an e-mail at time of order ---GREAT ADDITION to the order. This company cares about customers.
Doug D.
1/24/2017
Great company. Product as advertised. Works well.
John S
1/24/2017
The right part and quick shipment and follow up. Thanks
Rich F
1/24/2017
This replacement cable lock for my Thule bike rack is the same high quality as the factory installed cable lock. etrailer.com delivered it quickly and the prince was reasonable. I would use etrailer.com again to get replacement parts.
Jondy
1/24/2017
Works perfectly. Saved me the aggravation and expense of drilling and replacing the lock. Cheaper at etrailer than I was able to find it elsewhere online. Thanks etrailer!
Steven M
1/24/2017
site is easy to navigate. price and selection are great. I've placed no less than a dozen orders thru you guys. shippment always arrive on time. no complaints. would recommoned your site to anyone looking for a good deal. on a couple ocassions i needed tech advice. your team was always friendly and helpful. I am definately a lifetime customer.
Roland S.
1/24/2017
as promised / on time
Anon
1/24/2017
Great prices and product availability. Trouble free transaction.
JWR4
1/24/2017
Correct part and delivered on time.
Thanks
Keith
1/24/2017
Great product and customer service
John b.
1/24/2017
Products were very good. Had problems getting them locally so this place shipped them with no problems
Toby W.
1/24/2017
As usual excellent quality and prompt service.
Enzo
1/24/2017
Products worked perfectly. I can use my racks again. Delivered quickly, no fuss.
Graham
1/24/2017
Got part in a timely manner. No problems with order.
Matthew S.
1/24/2017
Excellent customer experience! Product arrived quickly, undamaged and all parts ordered were received. Great instructions and videos for installation. I highly recommend etrailer.com.
Ed S.
1/24/2017
These people know what they are doing. They actually get out there and measure the product to make wile you are out measuring the requirement they are sure that it fits.
Great Price, Great FAST service, Knowledgeable, and Friendly.....what more could you want. And if you have a problem they speak English.
Charbonneau Richard
1/24/2017
Sam is so helpful! I ordered a set of tire chains for an upcoming ski trip and they weren't going to arrive on time, so Sam helped me cancel that order and find chains that would be able to ship on time and they just got here in plenty of time! Thanks so much! Great customer service!
Kassity S.
1/24/2017
Great service fast shipping and exactly what I needed.
Jimw
1/24/2017
Very happy with the quality of this product and in the prompt delivery.
Al Simoes
1/24/2017
needed some keys for my old Yakima racks and was able to find the correct ones at etrailer. The keys arrived in a timely fashion and I did not get honked on shipping! Their website was easy to navigate and to order from.
Lori T
1/24/2017
Just what I needed..............price was excellent. Could not find these anywhere else. Thanks
George
1/24/2017
Ball mount is as good as advertised. Will definitely be doing business with etrailer again. I received item sooner than expected thanks to the up grade they gave me on shipping at no extra cost.
robert h
1/24/2017
The exact item I was searching for, at a great price! Shipping was not only very fast, but extremely well-packaged to boot. I look forward to future purchases from etrailer. A great transaction from start to finish.
Richard F
1/24/2017
Product looks fine. All I would like to comment on is your customer service was as good as last time I bought from you. Thanks.
Ted S
1/24/2017
Great product, fast delivery
Ron S
1/24/2017
Arrived on time and was exactly what I needed to fix a problem. Will purchase from this company again.
Bill M.
1/24/2017
The product arrived quickly and with quick notification. I will definitely use your services in the future. Thank you.
Joseph Plenninger
1/24/2017
Great Service!
Bronson
1/24/2017
Exactly what I needed, with great service from etrailer. Thanks
Christian
1/24/2017
Exactly what I needed Great Price. Quick shipping. THNX
BKG
1/24/2017
Products were delivered quickly and were as advertised. Excellent buying experience
Henry
1/24/2017
Arrived on time and was contacted several times on my order's status! Great Job!!
Todd P
1/24/2017
really fast shipping
Al
1/24/2017
Good quality
Fast Delievery
Dennis B
1/24/2017
Delivered on time.
Dick
1/24/2017
Good product, very helpful and friendly staff will tell my friends about my experience.
Richard B
1/24/2017
Good products and they have a good inventory. They ship quickly and have
good customer service
Denny B
1/24/2017
I was 2/3 thru the process of ordering online my hitch, wires and ball mount when I needed a question answered about shipping. A call to customer service brought me to Carmel, a wonderfully helpful rep. After answering my question, she placed the order directly, followed up with a personal order confirmation. What surprised me was another personal mail after etrailer received confirmation of the on time delivery. I don't buy a lot of trailer hitches...but if I did they would all be bought thru Carmel at etrailer.com.
Lol, the hitch, wiring and ball mount are great quality. Their videos will make the installation easy as soon as I finish this review.
Bob F
1/23/2017
Donna did a great job of resetting my order to a higher shipping priority.
Got it today and have plenty of time to install before we leave.
Joe S.
1/23/2017
First of all
Great customer service, very helpful when ordering my hitch
Second
Very quick shipping, with a tracking number, so you know the arrival
Third
Very easy to read instructions, made my installation easy, took 20 minutes, with just a couple tools
Fourth
You can't beat their prices
Just a great experience ordering through Etrailer
Thanks again for making this experience great
Carl S
1/23/2017
This product is exactly as advertised works well and very reasonably priced. Shipped quickly with no issues at all, great experience.
Buck Eye
1/23/2017
Outstanding quality and super fast shipping.
Ed T
1/23/2017
Got excact what i ordered in a very timely manner.
steve
1/23/2017
Parts were easy to review for size and hole diameter. Delivery exactly as promised.
Parts fit and were installed easily. Thanks for great process.
AstroBob
1/23/2017
Part was right,easy to onstall,quick service
Jim
1/23/2017
Order was exactly as advertised and delivered two days earlier than expected. Absolutely will do business with these folks again ??????????
Dick N
1/23/2017
great products fast service and delievery
cliff a.
1/23/2017
Usually delivery is always great, but this time it took almost two weeks. Typically I've had products delivered in 6 days. Winter could have been an issue.
Bernie
1/23/2017
Excellent service, was sent correct products first time, on time.I would definitely recommend this company to family and friends
Ed P
1/23/2017
Products were great for my application and the folks at etrailer helped by make the right decision with the products I purchased....completely satisfied. Great job.
Rick
1/23/2017
Recieved prompt service. Product was exactly what I needed and I recieved excellent service from etrailer. Would use again.
Randy L.
1/23/2017
correct product and timely delivery , as well as follow up about purchase !
Lou M.
1/23/2017
Thanks for making the order process easy to understand and complete. The delivery was made in a fast and the product was exactly what I needed, ordered and wanted. Thank you and I will definitely order additional products from your company.
Hal Mcc
1/23/2017
Excellent service and fast delivery.
Mike s
1/23/2017
FAST SHIPPING GREAT CUSTOMER SERVICE!!!
Clint S
1/23/2017
Great services!
Doug W
1/23/2017
great price fast delivery
bob
1/23/2017
Great products and excellent price with a fast shipment!
Thy C.
1/23/2017
GREAT FIT, ON TIME AND SAVED DEPARTMENT MONEY, COULDN'T ASK BETTER SERVICE OR PRODUCT. WE WILL BE USING ETRAILER AGAIN!
PAUL B.
1/23/2017
excellent people to work with. Very helpful and understanding when needing something quick.
beaner
1/23/2017
Second time I have used this company and their great. I have the product in a few days and saved quite a bit of money. No complaints at all! Keep on doing what your doing.
Brad H
1/23/2017
Part received ahead of schedule and in good condition
I would order from this company in the future
Len C
1/23/2017
Excellent product, great order to delivery. I couldn't be happier.
William Evans
1/23/2017
Exactly what I needed. I have used e trailer before and again you have provided great service and the best price. I will use you again.
Thanks
Gail B
1/23/2017
The adjustable "feet" allow for a good snug fit which prevents a rattling during travel. Well made and finished. ETrailer was great to do business with, they had a very competitive price and were fast shippers. What more would you ask for? Highly recommend this Camco sink cover and eTrailer.
John & Sandi on the road.
1/23/2017
When the wind caught my cover and broke the hinges, I thought I would have a hard time finding replacement hinges, but etrailer fixed me up. Product is great and etrailer always ships fast.
Steve
1/23/2017
Easy to maneuver website and product arrived very quickly. Extremely happy with purchase and company.
Thanks
Jobina W.
1/23/2017
Great value, items look good. Looking forward to putting them to the test.
Jimmy
1/22/2017
Michelle customer service was great
Excellent
1/22/2017
After a year, tires are strong. Thy were an upgrade from factory tires and can run a bit faster on highway. Great investment and far more affordable than just going to a tire shop. Not to mention the customer service. Etrailer has by far best customer service. Thanks guys and gals!!
Matthew K
1/22/2017
Got exactly what i orderd. I needed a key for the locks on a roof rack that was on a used car a purchased, the roofrack was an older model so i wasnt very positive about finding a replacement key. I Called Etrailer up asked about what i needed they were very friendly and helpful and found what key i needed . Shipping was faster then what they estimated it to be so definitely a plus. Will order from here again.
Fadi S.
1/22/2017
After calling and speaking with Lisa D. about the problem I had with my receiver hitch, within minutes she had the problem solved. A new part was on the way, which arrived quickly, and I was able to take care of my beginning issue . My overall experience was 5-star. I would recommend this to anyone!
Dave H.
1/22/2017
Great website, easy ordering and fast delivery - who can ask for more?
Bubba
1/22/2017
This product appears to be of the highest quality. It is heavy duty. Helpful customer order assistance. Shipped the same day as order and speedy delivery.
STEVE W
1/22/2017
AAA+++
David S
1/22/2017
extremely pleased with product and e trailer thank you
larry m smaaland
1/21/2017
Fast shipping, easy hookup, works like a charm. Very satisfied with product and etrailer.com.
Brian B
1/21/2017
Excellent product and super fast shipping. It fit our trailer perfectly. It was a lot sturdier than the picture showed. We installed it in a few seconds. Will definately use this company again.
Bill S.
1/21/2017
Great service and fast delivery. Highly recommended.
Fred B.
1/21/2017
Product is what I expected, However, the service was phenomenal! Lisa went out of her way (In my humble opinion) to get this order out in the middle of an ice storm. I will certainly buy again.
Jimm L.
1/21/2017
everything arrived quick, products were great quality. will definitely recommend
Tammy B
1/21/2017
I am 100% satisfied with the quality of my receiver hitch. It arrived quickly and packaged very well. The instructions that came inside the box were great. The instructions and videos on the website were very helpful. Now that I have the hitch and wiring harness installed we are ready to go camping. Thank you etrailer. Great products and great service.
Matt S.
1/21/2017
I placed my order from etrailer by telephone. The sales associate was super helpful and friendly. My receiver hitch and wiring harness arrived quickly. The instructions were spot on and the instructional videos on the website were a great help. I am extremely satisfied with the quality of Custer service and the quality of the product. Thank you etrailer; you have a new customer.
Matt S.
1/21/2017
everything I ordered from E-trailer has been good merchandice and in good shape when I receive it. They are great people who care about their customers. they are even lrtting me know when a certin product is coming for me.don't get no better than that. RICH
richard a
1/21/2017
Got my order on time right follow up from the service representatives via Email. recommend highly
Brett S
1/21/2017
Was just what I needed. Deliver was very prompt.
Fred
1/21/2017
I called the customer service and they guided me through the ordering process and answered all of my questions. I couldn't be more pleased.
Isaac Salchow
1/21/2017
Screws worked as described. Etrailer even upgraded my shipping preference for no additional cost. I will order from here again.
Arthur O
1/21/2017
Easy to place the order, the cost was very competitive, and the shipping was faster than expected. The company also followed up on the product by providing shipping information and followup confirmation of satisfaction after I received the merchandise. I would definitely recommend buying from here, and will certainly come back next time I am in need.
john k.
1/21/2017
Tires and wheels were delivered promptly and are wearing very well. I am very satisfied with the service and the product
Charles K
1/21/2017
Received product in a matter of days.
Installation was quick and easy thanks to the instructions and instructional video.
Great job etrailer.com!
Red 09 Focus
1/21/2017
Have had tires and rims on trailer for a year, two trips back and forth from New Jersey to Kansas never an Issue. I would definitely recommend to a friend and will be buying all my trailer tires and rims here.
Charles H.
1/21/2017
Hitch and wire harness were delivered quickly in excellent condition. Not yet installed but appears to be very good quality. Also was lowest price found anywhere.
Richard P.
1/21/2017
I am very happy with the service from Etrailer. This product arrived in very good time and in good shape. They have a fantastic website with very informative videos on exactly how to install their products. They make it easy to choose the product for your specific vehicle. The people that answer the phone are courteous, very knowledgeable, and very willing to help. I have purchased other items from Etrailer in the past and have had the same experience. Thanks Etrailer!
Gordon K.
1/21/2017
Patrick was extremely knowledgeable about the three items I purchased and handled the order for me.
Amazingly - from order to delivery was less than 48 hours. I knew it was going to be quick - but this was very impressive.
The three items arrived in perfect condition.
Obviously - I will order again and have Patrick's number bookmarked.
Jessica D.
1/21/2017
simple 10 minute installation. fast shipping
Troy K
1/21/2017
Product was exactly as described. Email communication was outstanding,l was kept informed every step of the way . Recieved product sooner than expected ! Would order from ETrailer again, Thank you .
John
1/21/2017
Product (roof rails) were delivered faster than expected, are of highest quality and communication and process was excellent.
John C.
1/21/2017
This was an outstanding "plug and play" purchase. Etrailer continues to impress me with their DIY videos and ease of installation. This was a piece of cake to install. Continue the great work etrailer!!!
Andy
1/21/2017
I am totally pleased . I used my smartphone to put the order in and received the product in just a few short days by UPS . Great prices and great service ! Thanks etrailer.com
Conley
1/21/2017
Friendly customer service super fast shipping and nice products and prices are fair very happy
Gene p
1/21/2017
Ordered B&W fifth wheel base for new truck. Prompt receipt but parts missing due to rough handling by shipper. Tommy had parts shipped immediately at no charge so that installation could be on schedule. Great prices and customer service!
Paul B.
1/21/2017
Great axle seals. etrailer has the best products and prices of any dealer. Staff is courteous and helpful. Always have what you need. Have ordered from etrailer numerous times and never been disappointed.
John
1/21/2017
Extremely satisfied with my purchase.
Bob S.
1/21/2017
Everything was as ordered. QUALITY PRODUCT received in timely manner! All is good. Thanks!!
Perry C.
1/21/2017
An EXCELLENT product! etrailer.com can always be relied upon to provide outstanding products at reasonable prices and always with GREAT customer service!
John F. SOHL
1/21/2017
Easy to install , took only minutes. Arrived before the estimated date.
Bill J
1/21/2017
Quick shipment, excellent quality and customer service. These guys never disappoint.
Bob H
1/21/2017
As usual, I can get parts cheaper and faster from etrailer. I don't even look for local suppliers these days. Since I discovered your excellent website and in-stock supplies, I just order and poof it appears, magic!
Dave B.
1/21/2017
Thanks again for amazing service this will work great
Ted R
1/20/2017
Great product. Excellent service. Speedy delivery.
Luis M
1/20/2017
Product was quickly delivered and exactly as ordered!! Very pleased.
Logan B
1/20/2017
all items ordered were of excellent quality.will definitaly order from etrailer again.also excelent customer service.
Wayne V.
1/20/2017
These are replacement parts. I over-tightened one and it snapped at the threads. Ordering parts was easier than I thought it would be. The parts arrived in several days. Very happy with the process and the etrailer support services
Del M
1/20/2017
The Kuat Beta rack exceeded expectation both in quality and value. eTrailer's order process and delivery was excellent.
David W
1/20/2017
Great shipping services. I ordered items online and I was happy with the service. Definitely going to be my go to store from now on.
Tony n
1/20/2017
We got our order in a couple of day and it was just what I wanted. We really appreciate the fast service. I would order with you again
Harry G
1/20/2017
I asked the internet a question and arrived at e-trailer.
I looked at the product and determined it was worth buying.
When it arrived it was exactly what they advertised and it works perfectly
and assembled as listed. Price point spot on. What's not to like?
Todd
1/20/2017
Delivery and Customer Service was Outstanding! Rims look just as advertised. They will look great on my Bass Boat. I do all my shopping at E trailer.
Scott
1/20/2017
Great pricing, the right product and availability. Lower shipping costs for ground shipping.
MCW
1/20/2017
Yes it came ontime and it works fine .
Brad
1/20/2017
I just received the repair pliers. The shipping and communication was very professional. The product looks to be built very well.
Set N.
1/20/2017
Missing part on original order was shipped timely.
Good
1/20/2017
Item is as advertised and service is and always has been excellent. Fast delivery and excellent communications. My go to place for trailer supplies
Thank you
David W
1/20/2017
very good always have been happy with products service and delivery of etrailer
steve
1/20/2017
I would like thank Crystal at etrailer for expediting my order. She verified i had the right part number, verfied it was in stock, and personally expedited the shipping. 2 days later the part was in hand at the rv park we were staying at and 1 hr later i had the part installed. Thank you again Crystal for all your help and i will be order from you folks again.
Bob Merrow
1/20/2017
Ordering was easy product was delivered prompt product meets all expectations etrailer customer service and follow-up excellent. Pitch performing wonderfully overall satisfaction is excellent
Bruce G
1/20/2017
Product was as advertised and delivered as advertised. Very satisfied with service.
Jerry S.
1/20/2017
Great communication, great price, great product!
Paul A
1/20/2017
Fast delivery!! Thanks
Jeff J
1/20/2017
Entire order experience was great. They promptly let me know item was back-ordered and continued to follow the progress of order with me. The shower head is excellent, works well and 100 times better than the one that came in the camper.
Kris
1/20/2017
Great product and service
Charles g
1/20/2017
The hitch was everything I though it would be. The customer service was just outstanding.
James Davis
1/20/2017
Excellent transaction and product
Nate
1/20/2017
Great service. Fast and key fit as expected. Good price too. Would do business with them again for sure.
Db
1/20/2017
Product is as described in add, arrived on day was told, not first time doing business w/etrailer diffently not last :)
Tom J
1/20/2017
The thule products showed up but a nut didn't have threads, no fault of etrailer. I contacted them about the issue. 3 days later i received the part. Etrailer, you guys are great. Thule racks work great also. Thank you.
Excellent
1/20/2017
all the parts fit with out any problem I replaced all 4 springs , shackles, bolt, I will reuse etrailer
dillon
1/20/2017
Ordered tire chains and these tightening cables for our new car and our annual round trip between Washington and California. Hope we never have to use them, but i was very pleased with the order process. I entered the make and model of the car and it was as simple as that. I feel confident these will fit the car when we have to use them. The order process was smooth and the company even upgraded us to quicker shipping at no extra cost. The chains were well packaged and arrived in good time. The customer service and contacts were all excellent. I will recommend them to anyone who needs this type product.
Eska
1/20/2017
I have been generally satisfied with all the items I have ordered from Etrailer.com they are fast friendly and right on time
Benny Hopper
1/20/2017
We are satified with the product ordered. Timing of the delivery was very adequate.We would recommend your company and rate it very good.
Dan D
1/20/2017
Got here a lot faster than I thought! I love the video instructions! Made the install very easy to do! Want an easy way to install get your hitch from etrailer.com!!!
Blake G.
1/20/2017
Great Service
Todd
1/20/2017
Great product. Fit perfectly. Fast shipping. Great buying experience
Zade F
1/20/2017
This my second hitch from your company, very pleased. I have also recommended your company to others.
Jerry Wilcher
1/20/2017
Have never received a bad product from etrailer.com and there prices have been the best anywhere. Have ordered several times from them and even my neighbors are ordering from them now!
Tom from Indiana
1/20/2017
This product was easy to install and replaced a broken hinge. It fit perfectly and works great. A surprisingly easy experience all around.
Michael S.
1/20/2017
Easy ordering, no shipping problems, and worked as advertised. Very good experience.
Michael S.
1/20/2017
Parts arrived on time and were exactly what I ordered.They were just as advertised and they were a perfect fit. Thank You etrailer.com.
Bill
1/20/2017
Only good things to say about etrailer and all of the products I've bought over the years. All top quality and easy well laid out website.
Curtis Hold
1/20/2017
Great product. Needed a durable license plate bracket and the price was unbeatable.
Doc B.
1/20/2017
Great service, and love the product!
Char
1/20/2017
Great Customer Service-Crystal was great! I would definitely order from them again!
Larry L
1/20/2017
the people at etrailer are very helpful, knowledgable and the communication
is excellent. found their products to be of very good quality and they ship very
fast. thank you!!!
jerry b.
1/20/2017
Ordered this and a hitch ball to fit the hitch on my new car. Both arrived before promised and are exactly what I needed.
Darryl
1/20/2017
Thank you for getting the exact part. E-trailer is great in maintaining my trailer with exact parts.
Kevin from Grandview Landscaping
1/20/2017
Fast , quick service and works great.
Thanks
David
1/20/2017
Troy was very helpful. Free delivery was lightning fast. I'll install soon and update review.
D P
1/20/2017
On time, correct, good quality, everything I expected and no surprises. Exactly what I wanted and they just became who I'll use for trailer parts.
Mike T
1/20/2017
Doing business with etrailer is always a good experience. The ball was as advertised, communication was good and shipment came quick.
Wayne K
1/20/2017
I received my order well before expected! The product although not yet installed is exactly what I expected. For the price and free shipping on top of it all, Top Notch Gentlemen!
Carl L
1/20/2017
Great price, awesome communication. I received emails ., they called to let me know my order was being shipped out and if I needed anything else. I wish more companies took the time and responded like them. Thank you.
Buddy stitt
1/20/2017
Great product, extremely fast delivery and great customer service.
Sherrie
1/20/2017
Good quality will look at your other products and buy again. Thanks!!
Lenny S.
1/20/2017
Ordered from Canada and order showed up just as pictured and much faster than I had anticipated! Thank you!
Brett E
1/20/2017
Shipped quickly.
B. Anderson
1/20/2017
Fast, accurate, high quality follow up on an inexpensive part. The way all online shopping should be!
Luke M
1/20/2017
It was fast and what I ordered.
D.S.
1/20/2017
Purchased adapter and after checkout realized that I needed this 36 cent screw.
Called customer service and the happily combined the order which arrived in 48 hours. Great fix for my bike rack and great customer service as well!
(Really should add the screw with the adaptor though)
Thx and will use the company in the future
Pat
1/20/2017
Prompt service. Exactly what I ordered and good quality.
Jo D.
1/20/2017
Great value and was shipped fast and packaged well!
Ryan S
1/20/2017
Product was delivered quickly and in good shape, very easy to navigate your catalog , and follow up on the order was very good. Product was exactly what I wanted and will do the job it was designed for.
Allan R.
1/20/2017
Looked up the part I needed. Good picture and description and price. Received the item the next day!! Good Job!!
H Howard
1/20/2017
Anti-Sway Bar was just as described. Quick shipping. Good Price. Would recommend etrailer.com
Conley J
1/20/2017
Found everything I needed at etrailer.com Order was shipped on time and received on time.
Ron H
1/20/2017
Product exactly as advertised, fast delivery, excellent seller, I will certaily do business again with them. Thank you
Bruno M
1/20/2017
Product is good. sales and shipping great.
Brian Slizewski
1/20/2017
Best price! Looked around this was the best price. Fast shipping and communication
KDorn
1/20/2017
Part was exactly what I needed, couldn't have arrived any quicker! Will buy for you again!
Rick
1/20/2017
I am very happy with this product. I ordered it on Sunday and it was on my porch and in my truck by Wednesday. The plate fit perfectly and very strong product. Would recommend etrailer to everyone who needs to be treated with great quality and respect. Thank you Bradley
Sanger Texas
Bradley Garrett
1/19/2017
The latch was a perfect fit and is operating perfectly 1 year later. The level of customer service is even better.
Jeff H
1/19/2017
I'm very glad I purchased the lights from etrailer. It's a fine product at a reasonable price and the shipping was excellent.
David
1/19/2017
I ordered the Stake pocket anchors and received them very quickly. I had actually ordered two packages; one by mistake. They contacted me to see if I wanted both orders which I only wanted one pair. I thought that was great of them to see I had ordered twice and called me on the phone to see if I made a mistake. Most companies would not have done this. I was very impressed.
Bob F
1/19/2017
I would give etrailer 100 stars, if I could. I received my order very quickly and the quality of the product was worth ever dollar.
Gary
1/19/2017
I have ordered several items from etrailer and have been very satisfied with the service, promptness of delivery and quality of the products.
Bob P.
1/19/2017
Great service; great product!
BILL W
1/19/2017
I looked online and couldn't find what I was looking for so I called them and spoke to a nice lady she found what I needed. It got here in a timely matter. But if they tell you it's coming ups sometimes ups uses smartpost which comes a day later by mail. Other than that I'm very happy with the product and customer service
Stacey
1/19/2017
Staff was very helpful and parts shipped very fast. I will most definitely be using etrailer again and will recommend to friends and family
Daniel. J
1/19/2017
Very happy with these chains. I have not used them in the snow yet but have put them just to see how it works. They are good chains and simple to get on.
The customer service I received was great!!
I would do business with them again for sure.
George
1/19/2017
very good made very good a+++++++
chris o
1/19/2017
The trailer hitch I ordered came amazingly quick quality is excellent customer service was phenomenal I would definitely order from here again
Motparts
1/19/2017
Great replacement part but the phone help was the best
Tom o
1/19/2017
The filter I tried to get from HOME-DEPOT and LOWES in my local area, they both told me to get a new range hood. I just needed the filter, so I ordered the filter
got conformation that they had it and would ship into me. I got the filter put it in the
hood.
THANK YOU , I will use this company again, fast service good products and a satisfied customer.
WILLIAM R.
1/19/2017
my flat mount trailer coupler came today jan 19th looks great...very happy with the price and quality..and the delivery time was right on target...thanks guys will def. be buying from you again!!
wes brady
1/19/2017
Fast ship, Great price exactly what I needed.
bruce K
1/19/2017
These Snapper Pins are great. The extra tail length of the wire clip makes them easy to open and close (other pins without the extra tab length are tough to take off). And etrailer did a great job of customer service, keeping me informed when the package was shipped and when it would arrive, making sure that I got exactly what I ordered. They are good folks.
John D.
1/19/2017
Worked great. Got it quickly.
Jacob
1/19/2017
These match what is stated I am happy with them and for a fraction of the cost of similar from other comapnies.
Looks good
1/19/2017
They the ONLY ones I found that had the right size(apparently, 1 3/4" square axles are not common) as well as the mounting plates at a VERY reasonable price. I needed them quickly, paid a little extra in shipping, got them this morning, and finished the tandem axle trailer rebuild in early afternoon.
Noticed the mounting plates were a full 1/4' thick, much stronger than my old 3/16" plates!
This is he type of company one should do business with; thank you "etrailer" and your entire staff
Bruce
1/19/2017
After searching my local area for snow chains, I called the office to inquire about ordering snow chains for my specific AWD car. They were so informative and helped me select a chain that was most beneficial for my driving conditions and very affordable. I also needed extremely expedited shipping to my state, and they were able to provide this. I received my chains on time and to my satisfaction. I would highly recommend this company to anyone. They were terrific!
Ineke B.
1/19/2017
Exactly what I ordered online good product and Company
Eric
1/19/2017
Exactly what I ordered online and got here really fast overall a good product and Good Company.
Eric
1/19/2017
Products worth the money
Margaret
1/19/2017
Parts arrived on time and were exactly as advertised. Very pleased with the purchase and the company. Thank you.
Bill
1/19/2017
These shipped really quick and my husband was very pleased with them.
Sandra Coulter
1/19/2017
My faucet arrived quickly in perfect condition. Love It! Will order again from etrailer....
Thanks
Darlene
1/19/2017
What a good looking hitch! I like its straight down drop design and it is beefy. I got it really fast. Good service. I'll be using it to haul a camper. It solved the problem of an 8 inch drop nicely.
The brake controller and vehicle specific wiring look good too. The installation looks super simple and it will also be used to haul a camper for its electric brake control. Man you all deliver your product fast.
Steve
1/19/2017
Received merchandise in a timely manner and product was as described. Will consider them for future purchases.
Bill A.
1/19/2017
Awesome and they came in 3 days!!!! Thanks!!!!
Trev
1/19/2017
Good Product...Good service... Thanks
Gene D
1/19/2017
Great product and even BETTER CUSTOMER SERVICE. I sorry I don't have any pictures at this time.
Elson W.
1/19/2017
Awesome
Nick
1/19/2017
Site is easy to use. Price are good. Item was shipped fast. Untested as of now, but other things I've ordered from etrailer have been fine.
Big Country
1/19/2017
Excellent product and very fast delivery and very responsive updates !
Don c
1/19/2017
The products at etrailer are always of great quality ! They ship very fast, which helps my trailer business, and the staff are very helpful and knowledgeable ! Trailer jacks I ordered are excellent quality, bought 4. Pricing is very competitive !
Roger W.
1/19/2017
The right parts, prompt delivery and great follow-up, how can you go wrong...
MIke R
1/19/2017
Great customer service and the shipping was quite amazing too. The rims look great and will be a asset to our new tiny house we are building.
Thank you,
Garvin
Garvin J
1/19/2017
Everything went as expected. Excellent service and products with no surprises.
I'll be back for any future needs.
Dave
1/19/2017
Great product-fast service
Tangi
1/19/2017
AAAAAAAAAA+++++++++++++
Gary W
1/19/2017
Thank you so much for going the extra mile. To my mistake I did not put all my orders together for free shipment & you guys refunded my mistake. Items in the past & now shipped immediately & in perfect shape. Thanks for looking after the customer etrailer.
MIKE R.
1/18/2017
Item is just what I didn't know I needed! lol
Folds nice and compact, arrived completely assembled, very good quality. I will find MANY uses for this step.
I really like the build quality and the adjustability of this product.
Would have been nice to be able to see if the item was in stock BEFORE placing the order!! However, the communication from ""etrailer" rep was quite good, and the item did arrive quicker than the expected "back in stock" ship date.
Dave M.
1/18/2017
Good price, easy ordering. Prompt shipping. I am happy with service.
Bob G
1/18/2017
I just want to thank etrailer for getting my lift bar to me asap, the service department was great with information in making sure I have the correct tool I needed for my hitch...... Again Thank you....see you soon for future business.
Lafayette007
1/18/2017
Matches the original perfectly. I am pleased with the quality. Equally pleased with the customer service.
James D.
1/18/2017
Exactly what I was looking for. Arrived on schedule with Great follow up.
James D.
1/18/2017
I have installed the Custom Tail light warning and the Trailer connector and it was very easy. I ran the wiring through inside the FIT wiring and it was very easy. Love the way everything snaps together.
I can't wait to install the base plate, trailer hitch receiver as well as the ByPass switch.
All these items will make our Motorhome experience much easier. Thanks etrailer
Thanks again to Amanda for keeping an eye on my order.
Ed V.
1/18/2017
The items I ordered arrived on time and in good condition.
Graham
1/18/2017
Item was in great condition and service was outstanding. I would not have any issues
on ordering again or recommending this company to anyone. It's very hard to find
companies that deliver on what they advertise. Thanks.
Jerry in MO.
1/18/2017
The hitch arrived faster than expected. Top quality as usual. Over the years I have ordered and installed, for myself and for friends, at least eight hitches. When someone needs a hitch, I don't even shop anywhere else. Best quality, best service, and best price.
Charles S
1/18/2017
Tires came in just a couple days and were exactly as described which was an 8 ply on a 14 inch rim. I am very pleased with the product and etrailer's prompt service.
ben h
1/18/2017
We were very happy with your friendly and efficient service. We like the wide variety of the products you carry.
Mark
1/18/2017
Great and knowledgeable information. Part came in the time promised and very very happpy.
Bonnie H
1/18/2017
Great service, no issues
Melody
1/18/2017
Shipping was good for winter, the product was as advertised. I was pleased the instructions were on the packaging and instulation was not difficult except it was 12*F outside! I will buy from etrailer again!
Dave M
1/18/2017
Exactly as advertised. Excellent product and service
Andy I
1/18/2017
Product: awesome... Company: amazing... I couldn't any happier showing my Steeler pride with this hitch cover! Thanks eTrailer!
Jim M
1/18/2017
Great product and service
Dale Money
1/18/2017
Everything was exactly what they said it was. Had good prices with free shipping. It was shipped on the same day took about three days. I bought eight items all received at same time.
Mike M
1/18/2017
Exactly what was needed for a very good price. Easy to install. Good seal to prevent water entering. As usual, etrailer.com solved the problem.
Cyndy
1/18/2017
I needed to replace the handle on a trailer and didn't have the part number or other information. Not only did etrailer assist me with obtaining the correct part, but their staff also emailed me a YOUTUBE video on how to install it. Everything worked out fine.
Phil H.
1/18/2017
Customer service is always great and parts work very good.
Alex
1/18/2017
Very happy with the way this purchase was handled, from the order to the delivery. Updates all along the way. . We will have the sink installed in our RV.
Great company, Great service!
Thank You very much.
Patricia Peeler
Patricia P.
1/18/2017
I order trailer hitch a few weeks back and just received the second order.
Bouth orders arrived before estimated time. All the parts are as described by Etrailer
and high quality.
I am very pleased with service , products and would highly recomend Etrailer
to any one.
Vladimir P
Vladimir P
1/18/2017
Honest and trustworthy company. My friend loaned me a 5th Wheel to Gooseneck adapter but was missing the Collar and I was in a time crunch to get the part within a week to bring my in-laws back from Fla. I called eTrailer and talked to Carmel and she researched and engaged her technical team and located the Collar replacement for me without me having to purchase the entire adapter. SAVED me a significant amount of money. eTrailer will be my first stop shop in the future..Thanks for the SUPERB service.
Tony B
1/18/2017
Great product. Super fast shipping!
Kathy m
1/18/2017
Great product! I selected "keyed Alike" on many locks (~12) of this brand and they all came keyed the same. Makes it easy that we don't have to carry many keys for all our different trailers and trucks. One lock came that did not work with the others and a quick email to Etrailer and they shipped me out a replacement lock quickly for the defective one. I would order them again, Thanks
Dave J.
1/18/2017
Great product! I selected "keyed Alike" on many locks (~12) of this brand and they all came keyed the same. Makes it easy that we don't have to carry many keys for all our different trailers and trucks. One lock came that did not work with the others and a quick email to Etrailer and they shipped me out a replacement lock quickly for the defective one. I would order them again, Thanks
Dave. J
1/18/2017
Great service
Gene
1/18/2017
Nice product, easy setup. Great response from company. I would purchase from them again.
JASON A.
1/18/2017
Very happy with the cable assembly. Wires are wrapped and high quality connectors used. Not a light weight plastic. Very well put together. Very quick on delivery, actually arrived earlier than expected. Would definetly recommend your company.
Rick J
1/17/2017
Bought it as a spare to match the other ones on my 5 th wheel. Everything was as described and on time. Have recommended to others as the place to buy.
Mike k
1/17/2017
Excellent custumer service.
Cathy
1/17/2017
I like etrailer because they sell you exactly what they say they're going to sell you, at a very reasonable price. If you're in doubt about anything they have a video that will show you what you need to know. And if you still have questions you can call them and they will have the answers. However you access them they have exactly what you need.
John
1/17/2017
Fast free shipping and a good quality product.
LB
1/17/2017
They had key. Prompt delivery. Couldn't ask for more.
John L
1/17/2017
great product , great service, I will definately order again.
Paul F.
1/17/2017
Very easy to order and had the right part.
Mike L
1/17/2017
great! fast service as well...
Jim Lucas
1/17/2017
Always excellent selection of tow hitches, easy to use web site and usually it ships on next day.
Nick H.
1/17/2017
Could not find this locally. Great find, quality seems good.
Fast shipping
Jimmy R
1/17/2017
Good so far. Fast shipping.
Jimmy R
1/17/2017
All products purchased from etrailer.com were of great quality and worked as advertised. The technical videos were an excellent help.
Brian
1/17/2017
All products purchased from etrailer.com were of great quality and worked as advertised. The technical videos were an excellent hel.p
Brian
1/17/2017
Great service
Mike C.
1/17/2017
Could not find a 40mm ball anywhere else that shipped within a week.
Bob
1/17/2017
Exactly what I needed and shipped VERY fast (arrived 3 days after order placed!). Thank you!
mike s.
1/17/2017
Always has the things I need at the best price and very quick shipping.
BarryD
1/17/2017
Great product, fast shipping, already installed them and its awsome,will buy from you guys again, thanks!
Leaf springs
1/17/2017
Right part, good service.
Ed
1/17/2017
Good price, service and follow through!
Jerol
1/17/2017
Excellent product and install only took 1.5 hrs. good stuff and fast shipping
Al M
1/17/2017
Great price and super fast shipping, I would recommend etrailer and wouldn't hesitate to order from them again. Thank you
Todd
1/17/2017
Hitch came in delivered as promised . All the parts were there. Gentleman by the name of John was very helpful . He knew what he was talking about . Took the order over the phone. Made the process seamless.
Randy P.
1/17/2017
Wow! My products were ordered on-line with daily updates by email letting me know the progress of shipping. My family was in FL looking for a house over the weekend as we are moving and I received an email to let me know my package was delivered to my door. My parts were received 2 days earlier than I ever expected and could not be more pleased with the process or the quality of the parts. I have two boat trailers and two utility trailers for which I have been buying parts for to prepare for traveling across states and this was my first experience with e-trailers. I have no desire to look anywhere else in the future and will refer family and friends to your company!!
Sincerely,
Emile S.
Emile S.
1/17/2017
Exactly what I needed. Customer service was fantastic. Would recommend them without question.
Josh M.
1/17/2017
This is a tough quality product and the customer service is awesome.
JustaHorseLLC
1/17/2017
The cables I ordered for an upcoming trip into the Sierras have just arrived. I just wanted to let others know of the outstanding help that I received over the phone in selecting the selecting the proper cables, and ensuring that I would receive them in time for our trip.
Not only did Patrick confirm that the selected cables would work on our car, he confirmed that they were in stock and would be delivered bynthevdaybwe needed them.
Pat B
1/17/2017
Perfect! Exactly what I wanted. Good price. Shipped on time.
bz2hcy
1/17/2017
My order arrived when promised and I loved the personalized messages letting me know my order status. Thank you Etrailer!
Sandy W.
1/17/2017
Great Site,Service and Product!
Could not have been any easier!
Joe K.
Joe K
1/17/2017
Easy to navigate website. Ordered product and received immediate confirmation and follow up all the way through shipping and receipt of product.
Mike C
1/17/2017
Experience so good i ordered more parts to spruce up my trailer three weeks later.
Satisfied
1/17/2017
The order shipped and received on time and worked great. Thanks
Ray
1/17/2017
Was online to order a new bike rack for my husband, the rubber straps had dry rotted and came apart, well I saw you can get only the straps, so I ordered them from etrailer.com, got them in and they work perfect, saved me a lot of money, so glad I found your site ! Thanks
Ann A
1/16/2017
Quick service and shipping.
hhe
1/16/2017
It was exactly what I wanted and as usual, eTrailer delivered as I expected. Thanks
Lee
1/16/2017
Great product. It arrived well ahead of expected delivery date. Fit perfectly. I will order from etrailer.com again for needed parts
Ed S.
1/16/2017
It was exactly as advertised. Just what I needed. Shipping was very fast. Completely satisfied
Greg b
1/16/2017
Easiest way to get replacement key for Yakima locks
bobbyo
1/16/2017
Everything as advertised. Quick delivery. Great service.
HHH
1/16/2017
Very helpful on the phone, and received shipment timely!
Thank you!
Jason G
1/16/2017
Just as described. Love ordering through etrailer. Very reliable and fast shipping.
Harry H
1/16/2017
Product excellent, customer service is out of this world,this was my first order but I know where I'm going for all my trailer needs
Alton S
1/16/2017
top quality..good price
docbarnhill
1/16/2017
First off the customer service department response was excellent. I wish all company were as helpful and quick to respond as your company is. All my concerns and questions were answered promptly.
Secondly speed of delivery and quality of workmanship is fantastic.
I'll sum it all up with a BRAVO !!
Sammy G
1/16/2017
I just studied the installation video and remembered the steps and after 20 minutes I had a locking tailgate! I return to etrailer again and again and always am happy with the parts, and the installation video's save me trying to figure out how to get the parts on.
James A.
1/16/2017
Exactly what I hoped for at a great price. I'll be back!
Steve M
1/16/2017
I called customer service & gave them the part #, and within a very short period of time the wiring harness was on its way. Received it fast & was the correct product, the install took less then 15 minutes. I will buy from & recommend etrailer.com in the future.
Cucina Calda
1/16/2017
Ordered on Sunday arrived on Wednesday. Fast service getting you parts ASAP. And it was free shipping. Highly recommend etrailer for all your parts
Blair
1/16/2017
Have not had the opportunity to test the chains, but the service was prompt and courteous
david dunbar
1/16/2017
I have yet to use the product but there are many reviews on this product. I would like to say though that the company I ordered this from made it easy. The web page was a bit difficult to navigate but the product came in less time than it was promised and was shipped neatly and cleanly. I would order other products from this company which is saying a lot because thee are few companies I order truck parts from on the internet any more. Thank you for making things easy.
Tom A
1/16/2017
Great product and price
Brian S
1/16/2017
Of all the Hitch Covers out there I think this is the sharpest. We had a slight problem with my order and the people at etrailer took care of it promptly. I would not hesitate to buy from this company again !
Carl F.
1/16/2017
The hitch we ordered fit perfectly and was as advertised, and we couldn't beat the price. We have always had great luck with ordering parts from etrailer.com. The customer service is fantastic, very knowledgeable and extremely willing to help with any questions or concerns. As always, it is a pleasure to deal with etrailer and all of their customer service reps.
Chris I
1/16/2017
Good product, fast delivery. Great seller.
Sean
1/16/2017
Good product. Fast shipping. Easy process
Austin
1/16/2017
Customer service was awesome. I can say enough great things. Cathy, my representative, made the purchasing process extremely easy. I even messed up the first order and she sent the new tires quickly. Etrailer is great
Chris B.
1/16/2017
Quick, easy and inexpensive. Good company to work with.
Ben
1/16/2017
As usual , they have the product i need, fast delivery, and always friendly folk to deal with on the phone. Etrailer knows the business , and are always pleasant to deal with.
Dean L.
1/16/2017
I ordered a hitch & wiring harness for my 2015 Town & Country van. I noticed a mistake in the ad about the cars the harness would fit & you corrected it quickly. Both items arrived quickly and I installed them myself. No problems.
Tom M.
1/16/2017
Got these and 1 has a stress Crack in it, I called and they sent one out right away! Awesome service
Eric V
1/16/2017
fast, accurate, and good quality
john
1/16/2017
needed it fast,got it fast,great service
rick
1/16/2017
Bought parts to replace one stolen at Phil Foster Park. Once I cleaned out the old grease and broken pieces, it was east to install.
Shipper was great and had good customer service.
Diana M.
1/16/2017
Bought parts to replace one stolen at Phil Foster Park. Once I cleaned out the old grease and broken pieces, it was east to install.
Shipper was great and had good customer service.
Diana M.
1/16/2017
Purchased to replace one stolen at Phil Foster Park. Was simple to install and has worked great ever since.
Shipper was quick and had good customer service.
Diana M
1/16/2017
Just what I needed. Great product and excellent service.
mark
1/16/2017
Had A Problem with my cover etrailer took fast control and sent me a replacement .EXCELLENT SERVICE.THANKS.....
Terry S
1/16/2017
Service is excellent
Don N
1/16/2017
Great product! Easy installation. Would definitely do business with etrailer again.
Alan
1/16/2017
Finding and purchasing products from etrailer.com has always been easy. I have purchased many times from etrailer.com.
Parts arrive on time and never had a problem.
Good job.
Roger B.
1/16/2017
Etrailer was one of two places where I found this tail light. The price was much cheaper than the only other site. My order was processed and delivered promptly. The shipping charges were nominal. This is the first thing I have ever ordered from etrailer, and it won't be the last. I was pleased with the service and the price.
Hans N.
1/16/2017
very satisfied and fast delivery
mark s
1/16/2017
This item arrived in good condition and was a well made good quality item. The installation was a snap and took about 5-10 minutes. The only problem I had was one of the PVC post would not slide over the metal post. The other one went on no problem. I called ETrailer Customer Service and received a replacement PVC piece at no charge and it fits and works just fine. Very pleased with the product and with ETrailer Customer Service.
Ron R.
1/16/2017
I have ordered multiple items through etrailer.com and have never had any issues with the service that I received. Even when, on a previous order; one item was damaged in shipment. Their customer service made it easy to get it returned and replaced in a very timely manner. I highly recommend buying products from them as they are easy to work with and I have received the products that look exactly as advertised.
John McCormick
1/16/2017
Good product shipped fast no wk. processing the order.
Jumpy
1/15/2017
Item arrived very quick
Doug
1/15/2017
This is the second hitch that I have gotten from etrailer, both of them Curt hitches. The directions and video are clear and concise and made installation a breeze. If this is your first install, the video that they have on the site clearly show how to do the entire installation. I would recommend your site to a friend.
Thanks for making installation so easy!
Tom K
1/15/2017
As expecting
Charles W
1/15/2017
Exactly what I needed. I lost a strap and cradle and etrailer had the exact replacement I needed.
Jerry
1/15/2017
The key I ordered for Thule rack was hard to find elsewhere, but found it here.
The item shipped the same day I ordered it, and arrived before scheduled delivery.
An [other site] like buying experience!
Would definitely use etrailer.com again!
Amazing buyer experience!
1/15/2017
Product was exactly as described. The exact measurements of the product where very helpful, in fact that is why I bought from etrailer. Other websites did not provide as detailed information.
Jerre K.
1/15/2017
Received what I needed in a timely manner
Jacob X
1/15/2017
This was the exact tire I was looking for and etrailer made it easy to get! Others tried to get close but could not come through; thanks etrailer!
Mike
1/15/2017
Very informational when orders my products, videos were very helpful. They were very prompt on getting my order out and delivered to me, thank you very much.
Donna b
1/15/2017
Great product....great service! Definitely using Etrailer.com again!
Scott
1/15/2017
We're very happy with the Sink/Shower Strainers and the new experience with the etrailers company. I tripled the order on one. They arrived on time. It's well recommended. Thank you for your service.
Sink/Shower Strainer
1/15/2017
While I haven't actually used this product yet, it came as advertised and seems to be just what I need. Service was quick and very cordial.
Tom H
1/15/2017
Great price. Great device. Great service
Tito
1/15/2017
I purchased 4 tires for my 14' cargo trailer. They have held up extreamly well. Trailer gets used 3 to 5 times per week. Highly recommend. Came ready to install. just check air pressure. Very satisfied.
Great service from etrailer!!
thank you.
nate D
1/15/2017
Great name brand products and good pricing. And as always excellent service with great delivery times . Thank you etrailer. Mike
Mike K
1/15/2017
Quick shipment and a perfect match for my trailer. Now the trailer will be more visible and safer on the road. Your service was excellent and I will refer you to my friends.
John W.
1/15/2017
Great Product and best price, fast 3 day delivery
Buy with confidence
Peter G
Excellent
1/15/2017
Great product at a very reasonable price, but this review is really about eTrailer's service, which is top notch! They always include very detailed pictures, PDF manuals/installation guides and videos that are beyond helpful. I also appreciate the price match guarantee - when I found this item at a better price shortly after placing my order they very quickly issued a 110% refund of the difference. eTrailer is the first place I come to when I need accessories for my car!
Richard S.
1/15/2017
I purchased a Reese ball and hitch here because the product was a good value for the price. The service was fast.
Rob wilson
1/15/2017
I COULD NOT EXPECT BETTER CARE, FOR AND ORDER ,THAN I HAD FROM SUSAN AND ETRAILER, THANK YOU SO MUCH Jim J
Jim J
1/15/2017
Part replaced. Exactly what I needed.
Etrailer once again has great customer service.
Mike L
1/15/2017
It's a key, it opens the lock. Mission accomplished.
Etrailer is once again fantastic in its customer service.
Mike L
1/15/2017
attractive well made good price and service
rs
1/15/2017
well made attractive good price at etrailer and good service
rs
1/15/2017
The fastest shipping I have experienced. Easy installation.
Merritt T
1/15/2017
Product was hard to find in the store and much more expensive.
I saved alot of time and money shopping here
Joel
1/14/2017
The vent screen arrived promptly, fit perfectly, and works just like I expected it to. I will visit trailer's website the next time I need parts.
Terry W
1/14/2017
Great product. Good price. Really quick delivety. Great customer service
Robert P
1/14/2017
Customer service excellent. Hitch cover quality very good. I would recommend this site to others.
Robert I.
1/14/2017
Great fenders. Easy to adapt to my trailer. Look better than original. On line pictures and measerments made selection a snap. Shipping was very fast and communications excellent. Highly reccomed your company to anyone needing trailer parts!
Larry M.
1/14/2017
Great product ... great quality .... excellent delivery time !!
Barry
1/14/2017
Fast shipping order confirmed great product will order again when needed
Greg
1/14/2017
Very good, And thanks for your help.Great company
Ned Goble
1/14/2017
Fast shipping, excellent communication, item was exactly what I needed for my Bully step Led light. Highly recommend Etrailer.
Thanks,
George S
Smithtown NY
George S
1/14/2017
Great replacement cover. The videos were a huge help. Had the cover installed in about 15 mins. Customer services was excellent too!
Clint G.
1/14/2017
I received the product in a timely manner. Great customer service
Jeremy
1/14/2017
Good Product ... Seems to have solved my problem. Great team at eTrailer.
Doug P
1/14/2017
I first talked to Sheri, then the next day I talked to Susan
Both of these girls did a amazing customer service.
Customer Service is a great step to have customers coming back.
I will also spread the word about E Trailer, I have a lot of contacts who bicycle
and they would need a Hitch and a Bike Rack, etc , etc.
Again Thanks for both girls Sheri and Susan they listened to me and knew what
I wanted. I was so surprised to see UPS coming down our driveway about 3 days after I put my order in!!!!!
Bob Carter
1/14/2017
great service . rite on time
Alton D
1/14/2017
ordered springs,hanger kit and other parts! shipping was free but opted to get 3 day instead! parts arrived following a email they were shipped the next day! I was amazed at the speed of this transaction from start to finish!!! a+ great customer service and selection of parts! thanks e-trailer staff
gary
1/14/2017
As described. Good price and shipping.
NWmudder
1/14/2017
Order was very prompt and of great value for the price very satisfied would recommend this vendor and products, thanks Jim T
License plate holder
1/14/2017
Thank you for great service.
Don B.
1/14/2017
I have not had a chance to use the products I ordered, however, I would like to comment on e-trailer's customer service.
It is outstanding!
I asked for a dimension that was not specified in any literature I could find.
So as a last ditch effort and without expecting much of a response, I sent the question.
Not only did George J send me an answer, he went to the warehouse, found one of the items, took an exact measurement, and created a page with a picture-diagram showing where the measurement was taken and the measurement and sent me the link.
I am seriously impressed.
Thank you George!
I don't generally see customer service like this anymore and it was sincerely appreciated.
I will look to e-trailers for all my needs of this type.
Thank you! Rating : ????????????
Steve S
1/14/2017
I installed a tow bar/hitch receiver, and a brake controller, including the wiring installation kit. Parts were ordered at two separate times and both times etrailer provided great help in making sure I got the correct parts for my vehicle the first time. Their videos (plus youtube for 2nd opinion for the wiring install) were helpful in demystifying the details of the installs. They were really quite easy once I got the basics. I would not hesitate to order more parts from etrailer. Thanks.
KB
1/14/2017
right product the first time...glad to do business with these people....Thanx again
mark s
1/14/2017
It does exactly what it is intended to do! Still working to this day! Highly recommended e-trailer!
Chris B
1/14/2017
Fast delivery - great product - has held up well for being a year. Life long customer!
Cindy
1/14/2017
Part came early and worked perfect . Great experience
Spag
1/14/2017
IT HAS BEEN A REAL PLEASURE TO FIND AN ON LINE STORE WITH EVERYTHING I NEEDED AND SUPER FAST SHIPPING. I HAD BOTH ORDERS IN JUST TWO DAYS. I ORDERED NEW TIRES AND WHEELS FOR TWO OF MY TRAILERS AND MAN WHAT A DIFFERENCE IT MADE IN THEIR APPEARANCE. THANKS FOR THE GREAT SERVICE AND ALSO ONE OF THE BEST PRICES I'VE FOUND. ALL THE INFORMATION ON YOUR WEB SITE WAS EXTREMELY HELPFUL. I WILL BE ORDERING AGAIN SOON. THANKS!
CHUCK
1/14/2017
Product was as advertise. Would buy from you again.
Virgil k
1/14/2017
Product exceeded my expectation quality built and great price. I'll order from you again when I need something for my trailers.
Mike F
1/14/2017
Thank you for the follow up email , you are the first company to want the a follow up a year later . Like car dealers want to know how you like the product the next week or so after you buy it ,they could care less what you think a year later. I believe the hinges are great I sold the trailer they were used on but I will follow up on this . great idea !
Claude
1/14/2017
Product just like listed, fast shipping
Stan L
1/14/2017
Very easy installation. Customer service was very helpful in making sure I ordered the correct product for what I wanted to do.
John M
1/14/2017
Solid product, rapid shipping, & good customer support.
Dave
1/14/2017
Easy ordering, fast delivery, worked perfect!
Danny
1/13/2017
Worked. Thats why I always use these guys!
Jason E.
1/13/2017
Much nicer then expected. Very heavy duty rubber mats, much better then I had. Makes my car look excellent. Very fast deliverer. Will do more business with them.
Johnny H
1/13/2017
Was in a real bind discovering I lost my keys for my ski rack a few days before a ski trip. Got the keys overnight and they worked!!!! Soooooo very happy :-)
Jim M
1/13/2017
I'm very pleased with all of my purchases from eTrailer. Everything has seemed to be of excellent quality and value. The wiring kits and directions were very well thought out and one of the projects I completed would not have been possible had it not been for the excellent videos on the website.
I'm an eTrailer customer for life!
Andy L.
1/13/2017
Have not pulled with it, just unboxed....looks awesome!!!
Very nice packaging, great shipping, and a pleasure to deal with.
Thanks etrailer.com
Jmoore
1/13/2017
Great product... Great price... Great quality... Excellent customer service!! I won't shop anywhere else for my RV needs!!
Jeff C.
1/13/2017
Rec'd. Today excellent delivery time. Hose will work perfectly for my application. Have purchased from this vendor before, will order again Thank you.
Garylean
1/13/2017
Excellent product and service. Thank you
Roger f
1/13/2017
In stock, great price, fast service and shipping...can't beat that! Thanks!
Randy K
1/13/2017
Found this company on the website, They had just what I was looking for and a Whole lot more, I wanted to add more lighting to my trailer and wanted to keep all the lights the same, I did my shopping on line which was very easy to do, I placed my order, received an email with tracking information, Received my parts very quickly, would definitely recommend them to anyone. They have a Great selection of parts for just about anything, and the Prices are very reasonable. Looking forward to doing business again, Thank you etrailer!
Charlie
1/13/2017
Great product & service
Frank Z
1/13/2017
The item I purchased was exactly what I needed. The price was good and the item arrived quicker than I had expected.
Dan
1/13/2017
good fast delivery . Tanks
Rene C
1/13/2017
Exactly what I needed. Great price and fast shipping!
Thank you!! I will definitely do business here again.
Dan
1/13/2017
Gr8 service
Gary G
1/13/2017
Replacement part delivered was exact match for the original. Service was excellent. Shipment was very fast. Great job!
Charles W.
1/13/2017
Our privacy windshield cover works great. The staff was very helpful in assisting us with finding the right product for our RV. Your website and online assistance are appreciated.
Anthony S.
1/13/2017
Could not be more pleased with the product or the service I received from each trailer thank you keep up the good work
Norm R
1/13/2017
All I needed was a simple little wrench for my Thule and etrailer made this a really simple process! Awesome and thank you
Ron D
1/13/2017
Great product and service from etrailer.
Jerry H.
1/13/2017
I bought a Draw-Tite Hitch and and Curt wiring harness. Delivered in 4 days. etrailer may be the best company I have ever dealt with.
Jerry H
1/13/2017
Hey George
Very happy with the parts I received from you. Also the prompt time of the delivery. I would surly recommend you folks to all the parts people I know. Thanks again Cindy
Cindy
1/13/2017
I've been looking for these for along time. Good quality and price. Will order again from etrailer. Fast shipping.
Randall S
1/13/2017
Product was as described, good service, prompt delivery. Thank you!
Kevin P.
1/13/2017
Great assembly, price and very fast shipping , thanks !!!
Jeff B
1/13/2017
The hitch fit perfect with no issues at all. For etrailer they are GREAT. Fast service with wonderful customer service. I will buy from them again.
Garry B
1/13/2017
thanks for your help
Rob
1/13/2017
thanks for your help....great the do business with you.
rOB
1/13/2017
When I had temporarily misplaced my key to my Yakima Rack lock, I wanted to get an extra key "just in case". I found one thru etrailer, ordered it, and received it very quickly, and at a fair price.
DP
1/13/2017
Thanks to etrailer I can now use my car top carrier again. The replacement key works perfectly. Etrailer shipped the product quickly, provided tracking, and also followed up to make sure I was satisfied. I highly recommend etrailer for all your sports, recreational, trailer, rv, or camping needs.
Bill B.
1/13/2017
everything looks right
wayne Brenizer
1/13/2017
We placed an order with etrailer for ratchet strap. The supplier was very timely on the shipment. The product arrived in good condition.
Thank You!
Kathy Pelletier
1/13/2017
couldn't find actual seal for my trailer but was able to get the measurements and you had what I needed, in stock and 3 days and they were on...perfect!
jim l.
1/13/2017
nice tires and FAST delivery!
jim l.
1/13/2017
They told me it would be a week for delivery since it was coming by mail, I got it in three days. Very fast and easy to order.
darryl
1/13/2017
Really fast service and I was notified of the orders progress often. Great service and as always the products were just as advertised. Thanks etrailer I'll be back !
Eric G
1/13/2017
Good service, quick delivery, product as advertised.
Jack M
1/13/2017
Just what I ordered, best price friendly helpful service
Joey c
1/13/2017
TOOK ME ALL OF TWENTY MIN. TO INSTALL. GREAT GUY WHO WALK ME THROUGH THE PRODUCT WHEN A QUESTION CAME UP BEFORE I PLACED A ORDER. BARRY
bARRY hUNT
1/13/2017
Excellent website, easy order, great instructions and very fast shipping!!!! Love Etrailer.com
Allen K.
1/13/2017
I ordered my tow package on Tuesday this week and recieved it Thursday night. Very fast response time and very fast delivery. I havent had a chance to install it yet, However all materials are in great shape and detailed instructions were included. I will definetly be using etrailor for future purchases.
Wish me luck on the install!! :)
Angie S
1/13/2017
Very easy to work with, and super fast service AAAA
Phil C
1/13/2017
Awesome product variety and great communication! Will shop here again
Great service!
1/13/2017
etrailer.com had item I needed, easy to order,good service.
Steve
1/13/2017
Handled order quickly, well packaged. Will use etrailer for my next trailer needs.
Robert G.
1/13/2017
Great to work with along with great shipping !!!!!
Peebles Dist VFC
1/13/2017
ORDER THE REPLACEMENT LENS AND A FEW DAYS LATER IT WAS AT MY DOOR STEP. GOOD SERVICE AND THE PRODUCT IS EXACTLY WHAT I ORDERED FOR MY TRAILER
TL
1/13/2017
So genuinely impressed with my first experience with etrailer. Very reasonable prices, extremely quick turnaround in product delivery of the Thule struts I ordered. Able to track shipment, and updates from etrailer Customer Service throughout. Won't hesitate to utilize this company in the future, they have earned "Preferred Supplier" Status in my opinion!
P.S. the imbedded install videos on the product webpage were extremely helpful.
Very best,
Sno-Bum Ski/Sport/Travel, Fine Wine & Dine...
Purveyors of The Alpine Lifestyle!
Sno-Bum
1/13/2017
Product arrived as promised always a pleasure working with you.
David H.
1/13/2017
These fenders fit my trailer perfect.
The price is unbeatable
Thanks
Scott D
1/13/2017
Product was exactly as described. After placing my order is received an email saying that my shipping had been upgraded free of charge. This was my 1st purchase from etrailer. I will definitely be doing business with them again.
Rob S
Rob S
1/13/2017
Nice people to deal with and quality products!
Tad
1/13/2017
Quick, efficient service. Easy to find and purchase with fast delivery.
Rich M
1/13/2017
Great product,very fast shipping. excellent job guys. Thanks
Marty
1/12/2017
The brake parts I orders were an exact fit and of good quality. Shipping time was not extensive and the parts were in great shape (good care in packing the parts). Also the pricing of the parts were a good value....I saved at least 25% to 35% compared to local supply houses. I will be a repeat customer for sure!
John E.
1/12/2017
Great product and wonderful company to do business with......
Douglas S
1/12/2017
Very with.easy company to do . AAAAAA+++++++++++++++. This company carries eveything needed for trailers.
Cecil
1/12/2017
Quick Delivery , just in 2 days.
Linh Hoag
1/12/2017
Excellent service and very bright lights.
B[lly H.
1/12/2017
Great products, great prices, and quick delivery!
Daryl M.
1/12/2017
Works perfect. Fast shipping
Kyle H.
1/12/2017
Ordered product on-line and was delivered 1 day earlier than promised. Everything was good and was easy to install thanks to the video that was provided on the web site.
John W.
1/12/2017
The item I received is exactly what I ordered, who can ask for anymore than that?
Douglas
1/12/2017
I have purchased items from this company before but never made any comments. I am happy with the products and the service. I would recommend them and I'm sure i will use them again.Thanks for the great service
Walter T.
1/12/2017
The customer service was great, my order was shipped the same day I ordered it and the free shipping had it at my door in 3 days.
Robert G
1/12/2017
This tool literally arrived while I was outside preparing to adjust the trailer brackets for my weight distribution bars. I was thinking I would have to struggle with a tire iron when the UPS man walked up to me in the driveway with my replacement tool from etrailer.com. Nothing like having the right tool for the job. Good quality and great service means I'll be buying from etrailer.com again.
OEM quality spring bar lift tool
1/12/2017
Super fast shipping, well packaged and very good products. Add great communication and you have a good idea of what a fine company this is.
Randall C
1/12/2017
Received item today, service and price was excellent from etrailer, always a good experience.
Mike C.
1/12/2017
Very impressed that etrailer reached out inquiring about my satisfaction regarding products I ordered one year ago.
The items have worked as they were intended and I am very happy with them. Thank you etrailer (Laura) for asking.....Keep up the great customer service.....
Douglas S.
1/12/2017
Weigh Safe Hitch had issue with first one but etrailer was on top of getting another out to me also purchased Dexter suspension kit ; after a slow starte got kit installed on my 20' trailer looks good and seems to work. Fast delivery also
Etrailer take good care of their customers
Lewis C
1/12/2017
Great products. Shipped same day! Would definitely buy from again. A++
Brad B
1/12/2017
Fantastic service and excellent products! I highly recommend them! I will be a long-term customer. Thanks!!
Jeff P.
1/12/2017
I have ordered a few items from etrailer and have always been extremely satisfied with not only the fast and efficient responses to orders but also the quality of the products. I am impressed with the short time it takes to process the orders. I will be a long-term customer and will recommend this business to anyone who asks. EXCELLENT!!! Thanks!
Jeff P.
1/12/2017
Just as ordered. Fast shipping. Thanks
Alf
1/12/2017
Excellent product, exceptional delivery
JW
1/12/2017
Satisfied with product and very satisfied with price.
Richard S.
1/12/2017
quick shipping Thank you great product
Floyd T
1/12/2017
We were unable to make a new key for the lost one. But we found your site and you provided two new keys for us very quickly. Thank you for your great service.
Pam Hopkins
1/12/2017
The Swagman Trailhead 4 bike rack I ordered arrived as scheduled. Customer service at E trailer was excellent. They were knowledgeable and efficient. The bike rack was a quality product and I'm very satisfied with it
Jim F.)
1/12/2017
Perfect fit fast shipping won't hesitate to order from etrailer again
Mark R
1/12/2017
Super quick service with all the right parts that I ordered!
MRA
1/12/2017
Excellent experiences. Patient and extremely helpful customer phone service .
Richard W. New Carlisle Ohio
1/12/2017
Great experience
Richard
1/12/2017
Product was as described. Very quick delivery and excellent customer care.
Jen
1/12/2017
Had a leak in the Rim & the Rim was replaced. For the time being we're in no need of any products, unless you sell MILK & CEREAL!
Satisfied.
Heinz K
1/12/2017
Of the first two you sent me one was a dud, but you quckly sent a replacement that was fine both units still working well in my Rolo
Tony P
1/12/2017
I want to say that etrailer.com is the cats meow. Place your order and within a couple hours you receive notification of shipment. Truly the [other site] of trailer parts. This is not the first time for me to purchase items from etrailer, and I am very please with their operation.
As far as the 5th wheel hitch goes, it is a nice piece of equipment. The only problem I've had is the instructions. Unless you have installed one of these things before, it is very challenging to understand which way to install the brackets and sort out which way the dish shaped washers go. Just leaves you scratching your head. I finally found a youtube, other than the one etrailer has, that helped me to understand how to go about installation.
Other than that, many thanks to etrailer and how you operate!
Bill
1/12/2017
Everything great! Quick shipping
Rick
1/12/2017
its fits perfect. customer service here rocks.
lynn b
1/12/2017
Paid to have shipping expedited and received it fast. Was shipped same day I ordered. Works perfect for my hitch set up.
Terry R.
1/12/2017
Great product, excellent communication from etrailer.
Frank
1/12/2017
As described fit and finish perfect. Great customer service and follow up. Very happy Thanks!
Jeff S
1/12/2017
Great product, Great company. I will buy no where else when it comes to keeping my trailers up!
EDDIE V.
1/12/2017
The key was easy to find on your web site , with plenty of information on how to determine which key I would need.
Ordering was simple and your service was quick. We received our key yesterday - and it's the one .
So easy .
Kathy S.
1/12/2017
Will recommend etrailer to everyone I know that needs trailer hitch needs, fast shipping, great selection, competive prices, thank you!!
PAB
1/12/2017
Installed easy as pie and as usual etrailer is an amazing site. Easy to find things and, support is great, and staff is super helpful and friendly. I won't go anywhere else for my towing accessory. needs
Jk
1/11/2017
Great product and fast shipping. Do yourself a favor and order from etrailer.
Gwfoster
1/11/2017
Easy install, video was helpful. I'm extremely pleased with the ride and the fact I'll never have to air up my bags. Good trade up. Thanks for all the fallow up calls and info from Lisa with Etraier. I do recommend Timbren springs and Etrailer to anyone carrying heavy loads and or towing.
Mark S
1/11/2017
Excellent service with freely offered extra help.
Rsy
1/11/2017
Prompt delivery good price
Mike
1/11/2017
Great product, tires run well appear to have limited wear to date and shipping is very fast. Very good company to deal with
bob C
1/11/2017
I purchased a Westin HDX headache rack through Etrailer. The Westin shipping box was destroyed by the shipper and the hardware package was missing although the headache rack was not damaged. Shery T of Etrailer was most helpful in getting Westin to ship me the hardware package.
Rick
1/11/2017
Awesome product and awesome service.
Phil V
1/11/2017
Product arrived ahead of schedule, was in like new condition, and works as expected. I will definitely recommend this company to others in the future. Very satisfied with product and service.
Joe C.
1/11/2017
Initially, the new keys sent to me were incorrect. I provided more details to etrailer and they followed up quickly and explained that somehow my original key had the wrong # stamped on it. The next set of keys were sent and yes, they work just fine. I really appreciate etrailer owning the solution!
Shane D.
1/11/2017
Quick Fast and E-Z dealing
Mike K
1/11/2017
The Value for the Cost of the Product is Excellent !
Customer Service has been Great !
Delivered before expected time !
Frank S.
1/11/2017
Fantastic service. Fast Shipping.
Matt S.
1/11/2017
This company amazed me with their stellar customer service. Their web-page was easy to use. And, my order was shipped immediately. Even though I only spent less than $5, they treated me as if I'd spent $5,000! All arrived in good shape very quickly.
Sherry K
1/11/2017
These little camlocks work like a charm. I used to waste time looking for the products I wanted for my trailer. No more! ETrailer is the best!
Chris T.
1/11/2017
Very happy with my purchase. Shipping was very fast and cheap. My hitch actually came earlier than forecasted. Great pricing and super fast shipping. You can't ask for much more
Wes
1/11/2017
Excellent price and service!
Mike
1/11/2017
I HAD NO ISSUE ORDERING SKID FOR MY VEHICLE. THE BUSINESS WOULD PROMPTING ANSWER ANY OF MY QUESTIONS. I WOULD RECOMMEND THIS BUSINESS
JESSE G
1/11/2017
product is what i was looking for.No one else had these. Etrailer shipped it fast. Etrailer is a good site to buy from.
Randy P.
1/10/2017
Katie was a big help in finding and ordering the right part. Ordering from etrailer.com is easier than going to the nearby camping sales and service dealer.
John S
1/10/2017
On time delivery --product well defined
david lee emerick
1/10/2017
Cant give a review cause the parts have not bene installed yet.How ever from what I see the parts look to be in good quality.Very satisfied with the tracking Imfo I was getting as the items were being shipped.
Butch Hausz
1/10/2017
Excellent service and prices, and no I don't work for them they are really that good
Mark
1/10/2017
Easy company to deal with. Ordered on-line, product arrived, all is good.
JCB
1/10/2017
After a bit of a wait due to the manufacturer I received these tie downs. They are exactly as expected. Etrailer delivered and Derek S kept me abreast of the situation. Thank you.
Allen R
1/10/2017
Great job guys delivered in fantastic time 2 days
Don
1/10/2017
Received trailer hitch much sooner than anticipated packaged perfectly. Accessories secured in package,all items in perfect condition. Will have hitch installed by shop installation looks straight forward but requires two installers making help needed. Would recommend etrailer to anyone who requires accessories. Kudos to etrailer and UPS
Harold S
1/10/2017
Items were delivered quickly, at the time of placing my order I was worried at first because there was no confirmation of the purchase. I contacted customer service and they reaponded quickly with all the info. Reasonable price too!!
Bryan
1/10/2017
Received the tail light within a week. It was in excellent condition and a perfect replacement. Shipping fee was very reasonable and not needlessly bloated. Will use etrailer for all my future needs of my four different trailers. Intuitive website for searching needed items.
Steve F.
1/10/2017
I needed this part for my Kayak Rack. It was in stock, and shipped right away. But what impressed me the most is the service and communication in shipping. The folks at etrailer were on it! of which I appreciate very much. Sometimes its not the product you purchase but the service while trying to order it and get it shipped. Their email confirmation and shipping information was great easy and fast. The service is what will bring me back to this company.
WesK
1/10/2017
Very happy with my purchase. Delivery was prompt and customer service was very professional. Thank you.
Gary S.
1/10/2017
Product was as described and worked perfectly. The shipping was fast and reasonable. In fact, the two day shipping cost was substantially cheaper than an online competitor's regular ground shipping. I won't hesitate to use or recommend etrailer.com in the future.
John E
John E.
1/10/2017
Exactly what I was looking for!! No one carried this product locally. Shipping was fast and service was great!! Thanks
Amayer
1/10/2017
Quick shipping and everything came correctly. Everything was labeled accurately and the installation videos on the website are super helpful. I would definitely buy from etrailer.com again!
Alex L.
1/10/2017
Thankyou for the trailer parts they were on time milissa did a excellent job taking care of my order. I will b doing lots of business with your company.
Milissa
1/10/2017
Product looks good but etrailer exceded my expectations for order processing. Thanks!
Savuth
1/10/2017
Great products, competitive prices, quick shipping, great customer service
Louie m.
1/10/2017
Good product, Great Price, and Great Customer Service
jacob
1/10/2017
VERY GOOD QUALITY WHEELS AND VERY HAPPY ABOUT THE SHIPPING. PRODUCT WAS PACKED VERY SECURELY, EACH WHEEL WAS INDIVIDUALLY BOXED AND THEN ALL 3 OF THEM WERE PUT IN A THICK BOX. COMMUNICATION BETWEEN GEORGE J. AND I WAS ALSO VERY CLEAR. I'M A HAPPY CUSTOMER AND WOULD DO BUSINESS WITH GEORGE J. (E TRAILER) IN THE FUTURE. THANK YOU !!!!
George J
1/10/2017
The product and service from etrailer is amazing.
Jimmie K.
1/10/2017
Product is exactly what we need. It was received quickly and in perfect condition, as always.
Jimmy C.
1/10/2017
I received the tires faster than expected. The customer representative was very helpful, polite and knowledgable. The tires ride great, enamel on the wheel held up great very happy with the tires.
Richard B
1/10/2017
Wow installed in less than 5 minutes! Perfect replacement and Friendly Service!
Curtis F.
1/10/2017
Product was exactly as stated and good quality for a very good price. Shipped in a fast manner and would recommend shopping with them!
Ken
1/9/2017
Great product! 100% improvement over original mounting kit! Great customer support from E Trailer! Sent E.mails when product was ordered and shipped.
Bryan B.
1/9/2017
Excellent!!!
Quick delivery. Outstanding service!
Howard
1/9/2017
Perfect order filled !!!!
Anthony
1/9/2017
Good product, good price, fast delivery; as it should be!
Pete G.
1/9/2017
I have not used the products that I just bought from your company yet as they just came today. They came very fast and are just what is advertised on your web site.
Jim B.
1/9/2017
Haven't installed the 6" high low adapter, but it arrived on time and was in great shape. Chris was a great help, and I appreciate it, thanks.
James E.
1/9/2017
the customer service phone lady was helpful
Roy Cohen
1/9/2017
Pintle was exactly as pictured and described. Measurements given were correct so it bolted to the receiver I ordered with it. I especially liked that they sent a bolt packet with the pintle, so I knew I had the correct ones. Could not be happier with the product or service. I used free shipping and wondered how long it would take. It came the same week I ordered it. I would recommend etrailer to anyone. Thanks
Glenn S.
1/9/2017
Product was exactly as pictured and described. I used free shipping and wondered how long it would take. It came within days of the order being placed. Could not be more satisfied. Would recommend etrailer to anyone. Thanks.
Glenn S.
1/9/2017
Works great and glad I was able to find these parts.
L. W
1/9/2017
Both products are exactly what I was looking for. The quality of the jack and trailer jack are great. Angela from etrailer was very friendly and helpful to deal with. The delivery time from time of order was quick.
Mike A.
1/9/2017
Awesome product! Awesome customer service!
Wendy Albino
1/9/2017
Great Quality, quick delivery.
Paul A.
1/9/2017
Perfect fit and excellent product knowledge from everyone at etrailer...thanks
Scott B
1/9/2017
Ordered many times from etrailer.com and delivery is always on time and complete. Great pricing too! Thank you for great service.
Bill M
1/8/2017
Thanks for taking great care of me and create a service for me and give you five stars
Erik
1/8/2017
Great product and fast shipping.
Greg P.
1/8/2017
Just what I ordered . Excellent customer service as I had a issue with the product and they mailed out a replacement right away.
AJB
1/8/2017
Great service and quality parts. First class operation
Jim A
1/8/2017
This is a difficult product to find and usually twice as much when you do. Shipping was reasonable also.
Larry
1/8/2017
WOW fast shipping, quality product! You have my business in the future!
K. Hehr
1/8/2017
helpful salesperson on the phone; prices very low; received quickly - would recommend etrailer to others!!!!
marc
1/8/2017
Arrived within a few days. Easy install (~30 min). Great customer service with email updates on shipping status.
Paul A.
1/8/2017
Parts were perfect. Great service and fast shipping
Jeff C
1/8/2017
AS advertised . Haven't used it yet but looks like good quality Company rep was polite and very helpful --cancelling a wrong product(my fault) and ordering proper product . Product arrived early and all in all good experience.
Keith B
1/8/2017
Ball mount was exactly what I was looking for. I have placed many orders from etrailer and would highly recommend them. Awesome place.
softail4two
1/8/2017
Great service with rapid delivery. The components were all there and the system went together very easily.
Trey F
1/7/2017
Good fit, well packaged and very quick delivery.
Doug E.
1/7/2017
Good fit, well packaged and very quick delivery.
Doug E.
1/7/2017
Great customer service wanted to make sure everything was up to standard definitely recommend
Coye Green
1/7/2017
Etrailer was informative, prompt and professional when I ordered my B&W Companion hitch. I recommend them highly.
Wayne
1/7/2017
A replacement key for a Thule car-top carrier is a pretty simple item, but etrailer not only has the correct replacement, it was super easy to find even in their large collection of keys, and their shipping service for the key and other parts that I ordered was very fast. It's also good to know that have a wide variety of replacement and repair parts for car-top carriers and trailers. We are planned to depart for warmer weather very soon, so I especially appreciated that the got the parts to be without delay.
Thanks much, Don M.
Don M.
1/7/2017
While the gear set was ultimately delayed due to the manufacturer being behind on orders the good folks at etrailer kept me posted on progress of the order several times. I would rate their communication as outstanding and the parts were exactly as expected. I would gladly do business with them again.
The jack I repaired with the gear set was actually one that another person has discarded even though it was like new. For $$ dollars I have a fifty dollar jack.
Kevin
1/7/2017
Thought it would be difficult/impossible to find replacement wheels that matched the original. However, these were exactly what was needed. They were reasonably priced, well packaged, and got here in good condition and in a reasonable time frame. The staff is helpful and accommodating. Hats off to Americans who provide great service, a great product, at a reasonable price.
Gary B
1/7/2017
These extremely heavy duty Load D tires and wheels arrived ahead of schedule.
I have them mounted already and am thrilled with them. At 2150 lbs rating each, there is now 400 # safety factor each for my intended load.
The etrailer folks were very helpful on the phone with order questions as well - Thanks Josh!
Dave
Dave G
1/7/2017
Went on Internet. Was looking for tires and rim. Went to your site because of tire selection and pricing. Than very easy to order from. Received product within 2 days. Very happy. Will be ordering from etrailer.com the next time I need tire for my other trailers. Thanks
Mike s.
1/7/2017
Haven't yet opened and installed. However it arrived very quickly. On a prior order I have nothing but praise. Prices were very competitive, telephone assistance with identifying the exact needed add quick delivery.
Turned out to be exactly what was needed.
Highly recommended etrailer. com.
Fred Ingley
1/7/2017
Listen up folks.....if you want excellent service, follow up and product...deal with this company. A+ and 5 stars....they will treat you right...every time.
Tommy
1/7/2017
Excellent product quick shipping.
John A
1/7/2017
Excellent Service, fast shipment, original part !
Andy S.
1/7/2017
Will be buying more trailer parts here in the near future. Thanks again
Gary K
1/7/2017
The product was delivered quickly and is exactly what I was expecting. Excellent support! Thanks
Mike T
1/7/2017
Every thing I ordered was what I wanted, Thank You
Frank M
1/7/2017
Very strong and easy to use. Good quality.
Bryan B
1/7/2017
Great product shipped fast great service. Thank You
Rodney L
1/7/2017
Haven't installed the seven pin connector to my car yet, too cold in the garage. Maybe Tuesday. The kit looks good though. The parts are all as described and the instructions look to be comprehensive. I expect no problems. Good job with the phone customer service as the operator suggested just what I needed.
John S
1/7/2017
Great product...Fast shipping...Very helpful website. Like to buy from etrailer.com!!
Jay L
1/7/2017
Excellent product and service from trailer. Spoke with representative who was very helpful. Item received quickly and worked as described. Highly recommend.
Terry C.
1/7/2017
Just received the cables. I have not used the product yet. However, I was pleased with the customer service and method of tracking provided. The price and timeliness was excellent.
Bob
1/7/2017
Juat what i need it, people here are amazing and friendly, liked the follow up on my delivery and the pieces fit perfect thank you guys!!!
Noel
1/7/2017
I've been needing a new lock for my work trailer especially when the old one finally failed.
I am a big user of the Blaylock locks for my trailer doors for the past 3 years. They work wonderful even in the Michigan winters.
When I saw that the other locks of their lines could be keyed alike I jumped on getting more info.
Once I talked to the company they did say the BLTL-34 can be keyed the same to my other locks.
I called up etrailer and spoke to Leeza who checked for me and said yes it can.
My new lock arrived in a few days and out of the box the lock worked perfectly with my original old keys (the new keys worked too).
Now I carry one less key and have two additional spares.
The price was right and the service was wonderful!.
THANKS!
Dave M.
1/7/2017
Very satisfied with the Product and the timely delivery. I will definitely Order from etrailer again.... Thanks for great service !!!!
Cindy S
1/7/2017
Part came quickly and fit perfect.
Thank you
Art C.
1/7/2017
Great products, fast shipping, great customer service. product videos are helpful too.
Randy R
1/7/2017
Excellent high quality rack! Quick shipping with great packaging to prevent damage. Absolutely the best pricing around. Etrailer.com web page made it easy to figure out what racks and kits were needed for my vehicle. Highly recommended!
Kurt Z.
1/7/2017
Great! Very happy with the service and the product! Thank you!
AA
1/7/2017
great quality performed outstanding
Larry S.
1/7/2017
Works great. Delivery was quick and the order process was easy.
Gene B
1/7/2017
Fast delivery and excellent products.
Debbie H.
1/7/2017
Super fast shipping and a great price. I will order again from etrailer!
Sam S.
1/7/2017
Great product and very fast delivery. Keep up the good work.
Victor
1/7/2017
Great service!
Bob Y
1/7/2017
Everything received in great condition - very quick delivery time.
I appreciate the 1st. class service.
Tim.
Tim
1/7/2017
Timely delivery. Great price.
Bob K.
1/7/2017
Timely delivery. Exactly as expected.
Bob K.
1/7/2017
Great experience working with e trailer, getting the right part I needed.
Ed
1/7/2017
Everything was as advertised
Joey
1/7/2017
Very good quality part and excellent service
Johnny Childree
1/6/2017
Received the bike rack for my trailer today.awesome quality and half the price buying the same product here in ontario...customer service was awesome..your now my one stop trailer shop ..thank you
Jason stephenson
1/6/2017
Just wanted to say Thank you to the E Trailer team I recently ordered a Rutgers Chrome plated trailer hitch cover to put on the rear of my wife's new SUV it was unexpected to her and she loves it great fit and finish.
Troy F.
1/6/2017
Part fits perfectly. Quick delivery, excellent service and communication.
Jack D.
1/6/2017
These people are great. Ordered a hinge for my Extang tonneau cover and within the hour it had shipped! Their follow up to make sure everything was right and did I have any questions was right there. They really care!! My broken hinge is replaced. Thank you!
Greg
1/6/2017
Product was as described and fast shipping. I'm a repeat customer and will always be.
Seon
1/6/2017
As described, great quality! ??
Pall wall
1/6/2017
Great product, great price ,great service
Mike M
1/6/2017
flanges were a perfect fit. the price was right and was delivered fast. very satisfied.
fatboy
1/6/2017
Could not find this part local. Thanks for having the parts I needed and you delivered very fast!
lynnD.
1/6/2017
Very patient and helpful
R var
1/6/2017
Just a great company. Fast delivery and great customer service. All in the USA
Jim R
1/6/2017
Great stuff fast delivery !
Rickline
1/6/2017
Excellent rating. My 2nd hitch cover bought from this vendor. Lightning fast delivery, awesome detail on both hitch covers, and friendly staff. Would highly recommend over any other hitch cover vendors out there. Enjoy the day and proudly display your cover!!! Another Satisfied Customer...
Michael H.
1/6/2017
Only outlet where I could find D rated trailer tires. Arrived quickly. After one complete year of use and around 3000 miles, the tires have been trouble free and are wearing well.
Jerry C.
1/6/2017
very good service and a good product
w. white
1/6/2017
Exact part needed. Delivered on time. Thank You
John D.
1/6/2017
Came quickly and worked perfectly
John D
1/6/2017
Just what I wanted at the best price for a quality product.
Bob M
1/6/2017
Exactly what I was looking for. Very good price, great communication/notifications, and incredibly fast shipping, even during the holiday period between Christmas and New Years. Very happy to have found you guys online.
Eric K
1/6/2017
Best price quick shipping
Maka K
1/6/2017
Great service. Great price. I'm very happy.
Jared A.
1/6/2017
fast shipping and excellent packing to protect the products.
brent v
1/6/2017
Great service, fast delivery, all as expected and everything I needed in one place !
Andrew E.
1/6/2017
Good selection of wheels from eTrailer, wheels I choose have a very good finish, nice quality wheels, arrived early in great packaging. Highly recommend eTrailer.
Tflndav
1/6/2017
Everything came as ordered in about a week. Have one of three installed. All went well. Videos were a great help. Would recommend this company and use them again. Thanks.
Dewayne
1/6/2017
Everything came as ordered in maybe a week. Have one of the three installed and all went well. Videos really helped. Would recommend
This company and use them again. Thanks.
Dewayne
1/6/2017
I have purchased several items from etrailer and recommend all of them and the folks at etrailer.
Items purchased by part #: 9653P; BK-70BB; 2118-605-04; 98174LED; PK12706; MCL11AKB; H20046.
Shipped well packaged. All items are accurately described and are fully functional. etrailer videos are a big help and their staff is knowledgeable!
Paul
1/6/2017
Perfect fit! Great service! Thanks!
Rick
1/6/2017
I'm extremely pleased with etrailer's service from purchase to delivery. Of course, the product, "Bearing Buddy", speaks for itself, always has been an excellent product. I will buy other items from etrailer.com as the need arises because they are competitive and service oriented.
H Schulze
1/6/2017
Great quality. Etrailer website easy to find products.
Dave
1/6/2017
Great prices Great customer service! Customer for life.
Dan E.
1/6/2017
Good products, good prices ad fast shipping. A+ job!
Barbara M.
1/6/2017
Arrived in 2 and a half days and I live in Hawaii!
eTrailer staff were courteous and professional.
Hitch mount I purchased is well built and exceeded my expectations.
Jon T.
1/6/2017
Excellent product. Rapid service.
JW
1/6/2017
Great products and service. will absolutely be back. Thanks
Mark
1/6/2017
Fantastic service !!!
Now only were these folks super fast but they were incredibly helpful and friendly. Additionally they were a fraction of the cost of buying the same parts here locally. I absolutely would buy from them again. Thank you for great old fashioned service.
Ron
1/6/2017
I haven't installed it yet but it seems to be a very strong product, I gave it 5 stars for unbelievable super fast SHIPPING i would buy from etrailer again. Steve
Steve
1/6/2017
Great product & even better info thanks to Dustin E. He really had all the answers to my questions.He made a install that was a little confusing, simple.Every part was right,went together easily & worked when done.Thank-you.
Duane A.
1/6/2017
Great!!! Shipped and arrived fast
Marcello
1/6/2017
Didn't take pictures but am very happy with the product ordered and the service received from etrailer , will most definitely use them again.
william g
1/6/2017
Quality is excellent & item arrived much quicker than expected. ETRAILER.COM has great customer service! I would not hesitate to order from ETRAILER.COM again!
Kendall
1/6/2017
Awesome job guys, Great website and very quick response.
Thank you very much you will be our source for parts from here on out....
Shawn H.
1/6/2017
Ian was very helpful in helping me select the parts I needed He was very knowledgeable and professional Thank you
Michael G
1/6/2017
Great price!!!! Fast shipping!!!!
Excellent
1/6/2017
Really heat people to work with fast shipping
Jason Miller
1/6/2017
there was a problem with the delivery of the lights. we were aware and going to call etrailer, but they contacted us first to let us know. the details were corrected and the item was shipped properly and arrived in a timely fashion.
brian Mc
1/6/2017
High quality product, great customer service
Chris C.
1/6/2017
Springs are perfect, they are the exact length I needed for the suspension to work as it should. Speedy delivery so glad I found etrailer you will have all my business going foward
Tom F
1/6/2017
Great service, as usual. The prices are about the same as other sites, but their service and quick shipping set them apart. I never have to worry about my orders taking 2-3 weeks to get here. They also take extra care in packaging shipments to ensure safe arrival. I will continue to use them for future orders. Thanks.
Tim E.
1/6/2017
Exceptional service. Ordered January 1, products shipped January 2 and were received January 5th. I haven't used the hinges yet but they appear to be very good quality.
Tom H
1/5/2017
Easy to use website. Prompt shipping.
Waylon O.
1/5/2017
I've purchased these before. Best value I've found anywhere.
Michael
1/5/2017
1/8th inch lube plate for 5th wheel hitch. 2nd purchase and products are the best quality. Quick delivery and the most knowledgeable staff.
Ira G
1/5/2017
I was a first time customer and called to inquire about the replacement gear for a 12 year old, 3000# Superwinch, for my foreman. Troy answered all my questions.
Part arrived quickly and the gear fit perfect. Winch works just like a new one.
Great service and very a quality part. Thank You "etrailer"
Al D.
1/5/2017
I purchased a Curt 24k fifth wheel less than a year ago and wish I would have used etrailer. This particular Curt product has a very sturdy shank and ball assembly which I'm looking forward to years of use. Will be towing a 8.5x24 ft enclosed car trailer.
Thanks George and etrailer...will definitely be ordering from you again.
Milton Stilley Sr.
1/5/2017
Got my order fast! Well packed - no damage - no issues at all. Best of all? Great service & Great pricing. Great job you guys!
Edward B.
1/5/2017
Very heavy duty. Fabulous price. Great customer service from Ian. Fairly rapid delivery
considering it was holiday time. Has worked like a charm.
Ante Toad
1/5/2017
Great service, packaging, and shipping. Great product and price!
Gene
1/5/2017
Great Deal,Thank You
Lester L.
1/5/2017
Just received product, have not used it yet, I expect it will do the job intended. Shipped very fast.
David m
1/5/2017
The order came today in a very timely manor. Everything looks great. I'll be installing everything soon.
Curt W
1/5/2017
Perfect. Just what I wanted. It took care of my problem. Good fast del. 5 stars
Doug S
1/5/2017
Would be much easier to find parts for these jacks if there was a model number stamped on them. Carmel D was very helpful in helping me find the handle I needed and taking my order. Exactly what I needed and got to me quick. Anything I may need for a trailer from now on I will check at etrailer first. Great people and great service.
Ernie V
1/5/2017
Item was as specified. Part was installed and worked perfect, exact replacement. I had searched locally and could not find anything remotely close to this item. Ran across etrailer.com and was surprised at the selection of items cataloged and at great prices. etrailer will be my go to for RV items in the future
Norman E Green
1/5/2017
Had trouble finding this product...until I found etrailer. Quick search and order was placed. Arrived on time and is exactly what I needed! Thank you!!!
Bill Y.
1/5/2017
Excellent service, product arrived on time and exactly as advertised.
Very happy customer!!!
Bill Y.
1/5/2017
Just received some of the items I had on order from etrailer. They appear to be in excellent condition and exactly what I needed. Besides that, I have never had anyone bend over backwards to assist and keep me informed as to the status of my order as these folks. The fellows at etrailer, Troy H. and George J. have gone out of their way in my humble opinion and you can be assured I'll do business with this company in the future.
Gib S.
1/5/2017
Good pricing and quick delivery, just what I needed.
John S
1/5/2017
Amazing service, ordered the jack on Monday, didn't expect it till the following Wednesday. It arrived Friday of the week I ordered it, now that is great customer service. The Jack was exactly as described, took me about 20 minutes to install and wire. Very nice product, and not slow like some people said. It moves faster than I did when I jacked up the trailer tongue manually. Thank you etrailer for a good product and even better customer service.
Frank P
1/5/2017
Great product but even better is the fantastic customer service. Why can't other web based business's be like this company. They surely set the bar in my view.
Steve Paz
Green Planet Coffee Company
paz
1/5/2017
Product showed up quickly, some of the bolts stripped as soon as I tightened them so use caution. George promptly sent me replacement hardware so thank you George. E-trailer great business and I will use them again when necessary.
Chris
1/5/2017
excellent pricing/product, fastest shipping ever
Frank Yanish
1/5/2017
Good price. Fast shipping, What more could you want
Claud
1/5/2017
Easy to install! Seems like decent quality. I searched the internet for the best deal, and etrailer was the cheapest. Very quick delivery too. Overall pleased, and would buy from etrailer again!
Kehley
1/5/2017
Great products, Great prices, Great service. I will buy all my trailer related products from etrailer.com. Thanks!!!
Dave S.
1/5/2017
Quality part with fast service!
Shane K
1/5/2017
Everything that I have purchased from etrailer has worked as it should.
Michael
1/5/2017
Not much to go wrong. Great Fit Great Price and quick delivery.
Mark F.
1/5/2017
When we first received our shipment, the box was torn, punctured, and severely damaged. There was also hardware missing. The customer support staff went above and beyond to make everything right. Even through the holidays. Will definitely do business with them again.
Brooke Pearson
1/5/2017
Great service, fast delivery, and the price is great too.
Colormegone
1/5/2017
Very good product, fit exactly,??????????
Good see you later very good communication
Thanks :)
Sharon z
1/4/2017
I order a lot of stuff online due to my line of work. I do receive a mistake here and there and I do expect it. Most companies would take forever to reply and mail out the correct one. Etrailer, is opposite. They accidently sent me the wrong item, but they were on it. I got two emails the same day expressing their mistakes and that are sending the correct one. I received the correct item within 2 days. Awesome customer support and I will diff. order all my trailer stuff here again!!!! Thank you!!!
K. Chau
1/4/2017
The Kurt hitch is made very well heavy duty kind of hard for an old 81 year old man to install by himself but we got er done. The wiring harness installed as advertised. So appreciate the video on both products made it easy as far as knowing how to install.just needed more muscle.
Hugh Walker
1/4/2017
Product arrived in excellent condition. Thank You
John P
1/4/2017
Products were delivered in excellent condition and were as described. Thank you Michelle S for assistance by phone.
John P
1/4/2017
Great product. Good quality. Great service. Great price. Will buy this product again
Randy
1/4/2017
The rims are great. The right size I recommend this dealer.
Joe T
1/4/2017
They where very helpful and knew what product I needed and where timely!
Brad t
1/4/2017
Everything I purchased from you has been great, no problems at all, and I'm very satisfied. The products are first rate, and do is the service. You have a loyal customer in me from now on.
Tater
1/4/2017
These hitches were exactly as described and arrived sooner than expected. George and Brennan stayed in contact and let me know what was going on so I could stay in the loop. Excellent product, service, and company. Thanks guys!
John
1/4/2017
Item received as described, good quality, packaged well, prompt shipment.
Thanks,
I l kirksey
1/4/2017
Perfect item as always! I always go to Etrailer for all my towing and trailer needs! Great service and fast shipping every time! Thanks
Parks
1/4/2017
Perfect item as always. Etrailer is where I always go for my towing and trailer needs! Thanks
Parks
1/4/2017
Great customer service and product. With exception of Ups and USPS issues in delivery. Etrailer was helpful in that regard as well.
Donna Shurtz
1/4/2017
I had a lot of trouble finding what I needed and then I saw etrailer.com.
Really fast shipping and top quality merchandise at a surprisingly low cost.
Man if these guys don't have it, you probably don't really need it. LOL
Seriously.......I Highly Recommend them for all your 'trailering' needs.
Dale
Dale W.
1/4/2017
Looks like it should do the trick. Great video with excellent product comparisons. This site is better than going to a local store!
Dave H.
1/4/2017
Excellent price, great customer service. Will buy from again!
Dave H.
1/4/2017
Good price and fast delivery.
Michel P.
1/4/2017
I've ordered from etrailer several times during 2016, and have never been disappointed with the products, service, or shopping experience. Any time I need anything for either of my trailers, I go straight to etrailer.com.
David W
1/4/2017
Excellent
Juan
1/4/2017
Worked as stated- fast delivery. Thank you!
BK
1/4/2017
Great to work with the Etrailer family. shipped early, easy to install. Excellent quality.
Rich W
1/4/2017
Product arrived quickly exactly as described!
Scott W.
1/4/2017
eTrailer customer service was awesome! They helped me find the correct parts and get them to me in time. I was in a real predicament until I got on the phone with them! They have my loyalty!
Jarrod P.
1/4/2017
Great products. Super service.
Jon s
1/4/2017
Great service and products.
Daniel S
1/4/2017
Great product, great service, great shipping
DSSR
1/4/2017
Fast and easy service. Arrived quicker than expected. Will use this company again.
Daniel S
1/4/2017
The product I ordered was back ordered and took longer than expected to receive. The reason I gave etrailer an excellent ratinng was because of Jamie A. The follow-up was more than I expected. Jamie kept me advised of the status on a regular basis after checking with the manufacturer of the product.I didn't have to call every week to ask where my order was.
Tom H
1/4/2017
Awesome!
Leah Y
1/4/2017
After purchase, I received a link to review my order. When looking at the order, I realized that I didn't order what I needed. I misread the description and thought I ordered a part that would fit. I contacted etrailer.com and told them this and they were quick to setup a return or assist with an exchange. As it turns out, the item is bigger than expected and will work after all. This wheel strap is larger then the original which will work perfectly with my wide tires. Thanks guys.
James K
1/4/2017
Ordered 2 Hitches, Both were delivered quickly and at a good price.
Murf
1/4/2017
Great service! I had a small problem with the initial order, and they responded quickly and wanted to make sure I was happy with the order.
I was, particularly the quick response.
JACK V.
1/4/2017
Great customer service and I was very happy with the communication when my product had to be reshipped due to incorrect address on my side. Thanks Etrailer.
Tony Mc
1/4/2017
Ordered replacement keys for a used Thule box I purchased. Ordering from etrailer was fast and easy. Keys came in time and, most importantly, they worked.
Brian M.
1/4/2017
Product arrived on time and was what I expected. Thank you
Bill M.
1/4/2017
Great products,extremely pleased.
Johnny c
1/4/2017
I was a little concerned after reading a couple of bad reviews about these wheels not being straight but decided to give them a try. My wheels arrived in great shape, are good quality American made wheels, have a nice powder coat finish, and most importantly they are perfectly straight and true!
I had a few questions after the sale, and customer service was friendly, helpful, and very professional. It's rare to find good customer service now days ...... THANK YOU!
Doug R
1/3/2017
As described, on time ! Enough said
Ron
1/3/2017
We were extremely happy with the service and products from this company. Trailer hitch #13650, mounting bracket #11849, and wiring harness #c56160 had quick, easy installation directions. Prompt delivery also.
118149
1/3/2017
items ordered were as presented on website. fast delivery
william w
1/3/2017
These guys are the best, easy web site, simple point of sale, excellent supporting documentation on all products that are sold and good quality parts at a reasonable price.
ih8donkeys
1/3/2017
Haven't used it yet, but appears to be in working condition...exactly what i expected. Fast shipping and great customer service as well
Luke S.
1/3/2017
I'm so glad I came across eTrailer for Replacement Keys I needed for my storage rack . The site is very user-friendly and easy to use. What's more, the items arrived within three days.
I would very highly recommend eTrailer.
Jim H
1/3/2017
Again fit our needs perfectly would also say a great company to do business with products are as stated and really great shipping
Patricia B
1/3/2017
All parts were as stated meet our need perfectly
Patricia b
1/3/2017
Items came as advertised. Great shipping
R kuhns
1/3/2017
Did just what it said, delivery was quick and instructions were easy to follow.
Nick
1/3/2017
The item was ordered, shipped and received within 3 days, even though it was the middle of the Christmas Holiday season! Very good company to do business with. The item was very competitively priced and as described on website.
Tim R
1/3/2017
Easy shopping fair price and fast delivery. Could not be better
Mark
1/3/2017
Received product ahead of schedule. Worked better than original.
Robert M.
1/3/2017
Will do business again had problem with the shipping they fixed immediately
Kevin
1/3/2017
Everything is working fine.
Carl Ericson
1/3/2017
Everything went Great!!!
paul z
1/3/2017
They were awesome. Great price and delivered right on time. Will be ordering from them in the future.
Kelly
1/3/2017
etrailer has the best prices and fastest delivery service I ever dealt with.
Bill C
Garnerville NY
Bill C
1/3/2017
These guys carry good selection of spares and adaptors for Thule. Store outlets and Thule web are a waste of time
Gerry
1/3/2017
I purchased a used set of Traverse 480 feet (which are great products). While they were advertised as "like new", one of the units was defective (it had been destroyed by the previous owner, and so it was not "like new").
Jena at etrailer was able to help me resolve the problem and they sent me a new foot. Overall I'm very happy with everything and would confidently buy again.
Taylor
1/3/2017
I am extremely happy with my experience with etrailer.com. The order desk was very helpful when I placed my order and the follow up emails and tracking was wonderful!
Rodney H.
1/3/2017
Not much to say, easy to locate and order additional keys. Perfect fit, quick delivery.
Tom K
1/3/2017
Easy ordering, quick shipping and the key worked. What more could you ask for.
Jason Kidd
1/3/2017
I called the place I bought the rack from and they said my part is discontinued and so I thought I might have to buy another set of foot packs, was very disappointed to hear that. I called a few places before I talk to the guys at etrailer, they had it in stock, I paid, they shipped it, I got a notification and at my door step within a week.. that was faster than my expectation and extremely satisfied with their speedy and courteous service.
Donny Y.
1/3/2017
Great Customer Service, called to let me know one of two was out of stock but coming in the next day. Product as expected, looks great!
JaciP
1/3/2017
Great product and video
Dave
1/3/2017
Etrailer was the site I selected for a few items I had been searching for. Their website was easy to navigate, the payment site was secure and the process and delivery was faster than I expected.
Overall, Etrailer is a great online business that I highly recommend to anyone in need of their parts and service.
5 stars from an avid online shopper!
David S
1/3/2017
The part I needed atried quick and was exactly what I ordered. Install was easy. Doesn't get much better than that.
David k
1/3/2017
It is not a good sign when you place your order and get an email that the item is no longer in stock.
George J at eTrailer immediately emailed me, found what I was looking for and sent it with expedited shipping.
Clearly customer service is important to them, which means that we, as the customer, are important. A concept lost on many businesses today.
HIGHLY RECOMMENDED!
Mark H.
1/3/2017
Replacement part for my rack. Fit perfectly. Easy to find and buy. Thanks!
Richard
1/3/2017
Dependable, quality product and excellent customer service.
MBJ
1/3/2017
order was correct & packed carefully. Received promptly too. Free shipping over $50 was a major incentive for purchase
Danny F
1/3/2017
Ordered a wheel chock and a couple of recessed tie downs on Thursday and received them on Saturday. Unbelievably fast turn around. My first time ordering from etrailer.com but will definitely order from them again when needing products for towing trailer or camper.
Rick B.
1/3/2017
Product great got what I ordered service was great when needed will use you people again
Ray S.
1/3/2017
So good to know you can order a key when you need one.
Next step is to order two more locks and standardize the key for all of my Thule racks and accessories.
Saved my butt
1/3/2017
These guys are great. Good service, Knowledge, etc. Delivery is exceptional.
I will definitely use them again.
Dan Stewart
1/3/2017
The products and delivery time was awesome ,!!!!!! GREAT JOB !!! !!!!!
Ray K
1/2/2017
Lost the mounting hardware for my Thule roofbox and got exactly what I needed, quickly and at a great price. Very responsive as well, would highly recommend.
Thule replacement parts
1/2/2017
First time ordering from etrailer and had a great experience.the anderson hitch looks awesome I'll be coming back
Mark P.
1/2/2017
I had a damaged side marker light on my trailer. Went to etrailer.com and found exactly what I was looking for in less than a minute.
The ordering process was quick and easy, and parts were delivered quickly. Just got done replacing the lights without any issues and everything works great.
I would definitely recommend etrailer.com.
Stefan H
1/2/2017
Product arrived as described and on time. My several experiences with etrailer have been quite positive.
John I.
1/2/2017
fast shipment and accurate.
mike
1/2/2017
Item was delivered on time and as described , will definitely do business here again!!
Larry
1/2/2017
I was amazed at how easy friendly this website was. Prices were posted along with its product. Delivery turn around was fast. Final product was great. It fit just perfect on my trailer.
Johnny cardoza
1/2/2017
Great service and follow up. Just needed an accessory for my bike rack, was able to find it easily on the webpage, and the follow up from the company/staff was great.
Ed N
1/2/2017
easy installation and timely shipping
kyle
1/2/2017
Excellent product delivered promptly.
Robert W.
1/2/2017
Excellent product selection. Courteous customer service reps. Very helpful. Quick shipment of product. No fuss no muss. We installed both items we ordered, they work perfectly. Love the newer model Ventlline Vanair bathroom exhaust fan! We will not hesitate to order from etrailer again.
THANKS!
David
1/2/2017
Ordering was simple, arrived very quickly, and per the description was complete. Quality of item looks good. Due to winter weather, however, I have not yet been able to install the skid wheels. I am looking forward to installing as soon as possible and have the desired protection when traveling.
AK
1/2/2017
Great and friendly customer service and got the product very quick I was very surprised! I think the guys name was Andrew he was very nice honest and friendly!
Matthew
1/2/2017
Worked great and fast delivery!!!
Ken
1/2/2017
FANTASTIC DELIVERY AND QUALITY
MIKES AUTO
1/2/2017
Great service, ordered at 12:15 got a notice at 1:30 my rim had shipped!!! Fast,Efficient,and accurate you guys should work for the government!
Brian W.
1/2/2017
Pure and Simple: provide me with the product I need in a timely manner - and at a reasonable price! And that's exactly what etrailer.com did for me!!
Rand M.
1/2/2017
What a great organization to work with!! Fast and helpful! My experience with etrailer was exceptional and would recommend them to anyone.
Ray
1/2/2017
the product serves its purpose. E Trailer has one of the best customer service around...
MikeAG
1/2/2017
The product was what i wanted and i got it quickly thanks etrailer.
ken l.
1/2/2017
Great customer service and fast shipping. A company that I can always count on and highly recommend to everyone. They sell good products. If I have any questions or problems, they solve it in a timely manner. This company is my one shop, place to shop for my RV and trailer needs.
Dan D.
1/2/2017
Great product as always from Thule and great service from etrailer.com
Hector Londono
1/2/2017
I bought this hitch cover for my father for Christmas and he (we) could not be more pleased! The quality is amazing. The order was here much faster than I anticipated. I will definitely be using your company again...
Cris H
1/2/2017
Everything was perfect that arrived. Recommended company
John m
1/2/2017
The items came quickly and are exactly as advertised.
Ryan
1/1/2017
Exactly what I needed after my cap came off in a car wash. Was delivered promptly. Definitely will order from here again.
Robert F.
1/1/2017
Web site and ordering procedure is excellent. Did not need the chains for our big Christmas trip as weather was mild but the design with the cam-tighteners is the best I've seen. Best price, too.
Donald L.
1/1/2017
Easyest item I every bought online !!!
I was very satisfied with the customer service and the delivery time . Change nothing it works perfect !
John A.
1/1/2017
This was one of the best customer service experiences I have ever had, and the product was excellent quality! I'm very pleased!
Melody
1/1/2017
Excellent service - top quality merchandise
John O
1/1/2017
I ordered wheel studs, shackle straps, and nuts to replace rusty components on my trailer. These are additional parts after ordering new trailer springs from etrailer earlier. Everything fit up great, and now both my axles support the trailer. Yay!
Thanks to Etrailer for having all this stuff for quick delivery, and it saves a ton over the local shop.
Rich
1/1/2017
Great product. Fast shipping.
Wade.
1/1/2017
Great price, quick delivery.
Bob
1/1/2017
Great service and true to their word.
M. Esco
12/31/2016
Good Price great product fast shipping, would definitely recommend E trailer
Larry C
12/31/2016
Good price, Good service and Good quality. Thanks
Brad H
12/31/2016
No guessing, drilling or welding, everything you need for installation comes with the hitch ( minus basic tools) the installation video Is accurate and very easy to follow. Prices are unbeatable a shipping is fast
Great quality, perfect fit and awesome price with free shipping.
Kevin S.
12/31/2016
Outstanding service. Parts were shipped within hours of placing order. Shipping was free and received it fast. Prices were also very good.
D fox
12/31/2016
The items we ordered work well, exactly what I expected. Thank You
Ed K
12/31/2016
Good product good company will use them again
Johnny L Stark
12/31/2016
Exceptional prices and service compared to local sources in rural Tn.
Definitely can recommend etrailer.com and will be a returning customer as required.
Jerry W
12/31/2016
Thule Roof Racks arrived within a few days and were delivered in perfect condition. Very happy with the service from Etrailer.
sah
12/31/2016
The orders have been perfect (I have ordered a few of these). I intend to order quite a few more.
Chris W
12/31/2016
Very fast turnaround time. Thanks, Ken B.
Ken B.
12/31/2016
great product. fast shipping.
wayne w.
12/31/2016
Good quality product, delivered in a timely manner, good price$.
I would recomend doing buissness them!
GregF
12/31/2016
You guys rock!
Sal helped me choose through correct unit for my truck.
Shipping was fast, received it in 3 days.
Will be installing it after the holidays are over.
Etrailer is the best company that I have come across for out Truck and trailer needs. They are my first call when I need something. Thanks again.
Happy New Year
Jerry K
12/31/2016
Exactly what I ordered. Delivered promptly. Good price. Great customer service. What else do you want?
Andy
12/31/2016
Good quality and was shipped fast i am glad i ordered from etrailer
Vlad G
12/31/2016
Harley truck mats are of excellent quality. After ordering they called me to tell me back ordered, but I got them about 5 days later. AAAAA++++ customer service and great product. Will definitely do business again.
Lori Z
12/31/2016
Good help from eTrailer customer service on proper fittment
Tom
12/31/2016
Quick delivery,
Jbo
12/31/2016
Very easy to view and purchase Nice tech sheets attached to catalog item on website. I would definitely use agIn
Thanks Mike
Mike b
12/31/2016
my order came faster than i expected, when i opened the boxes and seen the care that was taken, i knew i made the rite choice in choseing( etrailer). my trailer had larger spindel nuts that made useing the buddy caps that came with my kit unuseable! i notified the company and the next day the problem was solved !!!!to me a good company is only as good as the people that work there ,and etraier should be rated 10 stats, the team makes it so !!!!!!!!!!!!!!!! thanks people of etrailer, i will recomend your co. and use it every time i have a problem with any of my vehicals needs!!!!!!!!!! i have been side tract to finish my brake overhaul cause of the hollidays, but will send pictures.
augie b.
12/31/2016
Great price, good quality and fast delivery. I will use your site for all trailer needs from now on.
Larry
12/31/2016
After a LOT of research, I decided on this fifth wheel hitch and now that it's installed, I am NOT disappointed at all!!
Great hitch, great prices from etrailer, & great shipping service!!!
I saved about 35% buying from etrailer vs. my local dealer.
Tom C.
12/31/2016
What a great professional organization to deal with! I'm very happy with the service and support of etrailer.
Dave Flood
12/31/2016
light worked fine and was sent promptly.first time ordering and would not hesitate to order again.
vern t.
12/30/2016
SHIPPING WAS FAST
HAROLD C
12/30/2016
Good parts fast shipping
Mark C.
12/30/2016
Fast shipping , well documented instructions and excellent value !
Not to mention, great customer service !
GS30
12/30/2016
First, many thanks to George J for keeping me constantly updated with my order.
This is my second order with Etrailer. Both orders were filled and shipped in a timely manner, and I was updated from start to delivery. I am impressed with the company and it's staff.
As for the products, they were exactly what I wanted, and expected. I have looked at other sites before, but Etrailer has great descriptions, and true pictures of the products they carry. This takes the guesswork out of locating the items I wanted. Also what I have in mind for the future as well.
I highly recommend Etrailer to anyone looking for parts, supplies, or trailers.
as Arnold would say, "I'll be back"
Michael M, Arlington Tx
Michael M
12/30/2016
Replaces as a rusted no longer working tongue jack on a snowmobile trailer...great communication and fast shipping...etrailer is my go to source for trailer parts.
Corey R
12/30/2016
Exact replacement for a 5 yr old coupler that has been abused by salt in the rust belt on a snowmobile trailer. Fast shipping and great communication about my order...As always, etrailer had what I needed for a good price and excellent customer service.
Corey
12/30/2016
Great replacement part ...works as well or better than the original and very importantly it was delivered on-time to allow for our trip departure as planned.
Excellent customer service...thank you.
Bob S
12/30/2016
Good selection of tires and quick delivery! Thanks!
Dave
12/30/2016
You guys had the part we were looking for, and was shipped very quickly. We are very pleased with the service you provided us.
Greg. L
12/30/2016
fast shipping and no surprises. thank you so much
Lou R
12/30/2016
Customer service is excellent. Package arrived on time. I will continue to research and buy from this site first.
As far as the product review, I will not be using it until summer, at which time I will write a review of the product.
Tim
12/30/2016
The Hollywood bike trailer with the cargo space is amazing! The product is built to last and it was shipped within days! Thank you etrailer! We are never disappointed with your products!!!!
Thomas
12/30/2016
Every purchase has been the exact part needed. Great prices and fast shipping.
Great job
Thanks
BobB
12/30/2016
Awesome and thanks. I bought thesethrough another company first and waited 2 weeks and got the wrong parts. Ordered at etrailer and got the RIGHT parts in 2 days. Work perfectly. Great experience!!!!
Tom
12/30/2016
Every time we order from E-trailer we are very satisfied. Whatever we order is shipped out right away and arrives precisely on time. The products are always as discribed!
We are very pleased with our current and past purchases and will bo ordering from Etrailer in the future. These are worry free transactions.
Mark. S
12/30/2016
Great product, great customer service would highly recommend this company, very friendly staff
Lamar
12/30/2016
Order showed up way before than i expected (within two days)
Andy
12/30/2016
This product is just as described. Free shipping and best price I found. This is the best web site. Thanks
Charlie
12/30/2016
Product arrived very quickly. The product is as advertised, Very High quality, very heavy duty.
I am very pleased with this transaction! Smooth, easy, and a Great price!
Thank you and keep up the good work!
Tom J
12/30/2016
Adaptor was shipped quickly and was of the quality as described in the description.
Will buy from Etrailer again.
Scott
12/29/2016
I had seen some negative reviews for etrailer and actually hesitated to place an order, but they had exactly what I wanted and their prices were better than anyone else.
So I placed an order..... The customer rep was excellent and very helpful.
My order arrived in 2 days exactly as I ordered.
Great experience.!!! I would certainly buy from them again.
Bill M.
12/29/2016
Perfect and just the same as original. Fast shipping with outstanding tracking on order. Highly recommend for all your RV needs. Thank you for the great service.
Bill Miller
Bill Miller
12/29/2016
arrived timely Great customer service Would recommend to others THANKS
Roger w.
12/29/2016
cudo's to etrailer.com, I was on your web site and I called for help to find what I needed and your customer service was outstanding. I ordered the parts and received them promptly . Turns out I ordered the wrong parts and your return process was again outstanding. I would recommend etrailer.com to anyone who needs trailer products of any kind and I will be calling you back first, the next time I need anything. Great doing business with professionals. I cannot thank you enough.
Richard G.
Richard G.
12/29/2016
great service
Donald H
12/29/2016
I entered my order on the website and sent it off. I was contacted by etrailer a couple of days later and advised that my credit card was denied because of a wrong address on the order form. I corrected the order over the phone and as I spoke with Madison at etrailer I added an item to my order. I received the items as ordered. I am very happy with them.
Todd
12/29/2016
Outstanding Professional Service and Products
H. Frazier
12/29/2016
Another plus for etrailer! Really nice product and exactly as advertised.
Good price, FREE S&H and FAST service. Professional and courteous service are another positive for etrailer.
Ron T
12/29/2016
Order was fast and product is good and a good price
Scott smilanich
12/29/2016
Great Price, Great Product, Excellent shipping time. After one year I am happy with my purchase and look forward to using etrailer in the future.
Dick J
12/29/2016
Package came quickly and the product was good quality for the price
Steve S
12/29/2016
The person I talked with on the phone was very knowledgeable and helpful. I received the parts quickly and they were just what I needed. I would order again.
Mike T
12/29/2016
I am completely Satisfied With the Products I received a year ago and have since then order more parts for my fleet needs was impressed with my last order and will continue doing business with this company as long as I live
Mark H
12/29/2016
We have been using this product for years. Just started purchasing this item from etrailer with great results as we expected.
Curt H.
12/29/2016
Great product. Was gift for husband and he loved it! He wants to order more from this company. They were quick on delivery, kept me informed along the way and packaged neatly and secure.
Cathy S
12/29/2016
Great products (glad to see most if not all of my order was made in USA!), fast ship times, and a great deal. I recommended you to my relative who just ordered hundreds of dollars of products. Keep up the good work!
Scott A.
12/29/2016
As always..... Excellent service from start to finish. Keep up the great work and I
will certainly continue to use your company for all of my needs!
Respectfully,
George S.
George S.
12/29/2016
Extraordinary service. The product was shipped within an hour of ordering, arrived before I expected and works perfectly. This is a company you need to do business with. Outstanding.
Tony W.
12/28/2016
Got the product faster than I expected
Jason
12/28/2016
Excellent product as usual from etrailer
Benny P
12/28/2016
Never had a problem with any item I have ordered from etrailer. Products perform as advertised. The air pressure gauge and cord I ordered for my RV still performs well. etrailer employees are knowledgeable ,friendly and ready to help . they are the only place to order parts from
Benny P
12/28/2016
Excellent transaction and very quick shipping. Great Customer Service.
JOHNNY
12/28/2016
OK I don't normally write reviews... but the service was so good and the price so low!!!! I had to say this... The only place i will buy in the future!
Tony E
12/28/2016
We had skis and a snowboard locked in a rack with lost keys. The replacement key was shipped very quickly and worked perfectly. Will definitely use etrailer in the future.
Lori F
12/28/2016
FAST shipping, reasonable prices. I am a repeat customer, and plan on purchasing all my trailer needs from eTrailer.
Mark D
12/28/2016
Great product and great service. I have purchased a few items from this site and have always received good service. Thank you!
Kyle
12/28/2016
Not much to say, they do what they are suppose to do. Etrailer is the only place I could find them.
Chad
12/28/2016
Items as expected, and at a good price.
Tracking of item online was excellent.
Suggestion for improvement would be to give an expected delivery date once shipped.
Howard L
12/28/2016
Very nice quality and etrailer was easy to work with
Randy S
12/28/2016
Excellent Communication, Excellent email follow-up. Fast shipping. Product as described. I highly recommend etrailer.com to anyone!!!
Brian O.
12/28/2016
I was surprised at the short time it took to receive my part, especially during the holiday season. The item was well packed and shipping information was easy to track. The trailer hitch was an easy install, and the part seems to be of high quality. I just had to move the bumper cover back a little to install the nuts.
Thanks etrailer for your excellent service.
Bill K.
12/28/2016
These brackets are exactly what I needed - the quality was better than I thought it would have been. They worked out perfect for what I needed them for - project is all done and would use this company again. They arrived on time too.
Frank
12/28/2016
Exactly what I ordered and they even upgraded the shipping for free! I will definitely be doing more business with these folks.
Jack P
12/28/2016
Unbelievable Quick Shipping , Great Value, I'll be back
Ronald F
12/28/2016
Reviewed and ordered the tires. Received exactly what I ordered two days later! Happy with the product and service!
M T
12/28/2016
In the contact that I have had with etrailer, everyone is very professional and helpful. I originally had a problem with handles on a couple of jacks being broken, and I sent in some pictures to se if I could return them. With a quick response time, etrailer sent replacement handles and did not require me to send anything back! Grade A customer service and a hard working product. Thank you!
Jeremy S.
12/28/2016
Service and shipping excellent, replacement parts were right on and put me back in business! Awesome company to deal with, they can't do enough for you!
George D
12/27/2016
It worked perfectly. Good price and it came fast. It was a perfect fit. Just as described.
Ryan
12/27/2016
works great great shippers and price is right
ben c
12/27/2016
If you own a trailer, ETrailer.com should be your first choice for parts and technical advice. The product support department stands behind their product. They send specs and install info for everything you order and in the event you still have a problem, they do not rest until your problem is resolved. They are awesome folks!
Andy (horse trailer) order
12/27/2016
Product I ordered was exactly what was needed, and the shipping, even 3 days before Christmas, was fast, and I appreciate the service I received from etrailer.
Dennis L.
12/27/2016
Great company and people to work with. will contine to buy here rated #1
Joe F
12/27/2016
A + The lens is grate . I ORDERED RED RED --SHOULD HAVE BEEN RED AMBER YOU FIXED IT FAST THANKS .
Earl G
12/27/2016
Excellent product selection and smooth logistics
KV
12/27/2016
Product worked perfectly as described and shipped quickly even during the holidays.
Jeff
12/27/2016
all parts were as you said they would be, and fit perfect thanks again!
Jos
12/27/2016
Ordered 3 of the vent covers. Was unable to install one of them
As the hinge was installed incorrectly and was not usable. ( Manufacturing )
An email sent to Etrailer.com ( with picture of defective cover)
No hassle, I had another one in a couple days!
Appreciate the customer service! Thanks Cathy T !!!
Ed Kress
12/27/2016
Customer service and communication was outstanding. Unfortunately, there was a three month manufacturer backorder. The product came very well wrapped and in excellent condition.
Pam B
12/27/2016
Perfect fit, fast delivery great price, low shipping cost
Stuart Connell
12/27/2016
Part was on back order...kept in touch monthly until it was available...promptly notified and helped me complete the order.. great service
Rob
12/27/2016
etrailer.com is my only source for trailer parts. It will continue to be as long as customer service continues to be a priority, as it is now. The information on the website--articles and videos--is extremely helpful, as are the good people working at etrailer. Keep up the good work folks and you will continue to do well with your business.
Rodney M.
12/27/2016
It was great to e able to find a replacement Nylon cap for my hitch.
I thought I would have to buy a new hitch but instead it only cost a few dollars to get my problems solved
Ed S
12/27/2016
When I noticed my end cap had fallen off I was concerned that a replacement would be hard to find and/or expensive. Thankfully, etrailer.com came to the rescue with a very affordable replacement cap. Fast service and perfect fitment makes me one happy customer.
Jimmy
12/27/2016
I was shopping a little blind as these were a gift for my Dad however, he was/is quite pleased; they're going to be useful in a number of ways.
As for the seller, easy shopping on their website and quick, no fuss shipping (on their part).
Happy customer - we'll be back!
Deidra
12/27/2016
Outstanding, the ease of installing and adaptation to design of car was superb, a true credit to your Engineering design staff. My son and I order all of our needs from etrailer, we have never had any issues and the designs are outstanding.
Gary M.
12/27/2016
I purchased a cargo carrier(from the manufacturer) and it arrived with a broken part. Since I was close to my departure date and obtaining the replacement part from the manufacturer would take a little legwork, I turned to etrailer, as I have in the past. Their delivery was extremely quick. I was able to get my replacement part in time for my trip. Thank you.
Rick C.
12/27/2016
Excellent experience
Prompt shipping
Great product
Barry b
12/27/2016
I could not be more pleased with etrailer and the replacement hubs. Their service could not have been better.
Jay D.
12/27/2016
Best price in the Internet!
Cesar
12/27/2016
this was a christmas gift for my son. he was thrilled! it came on time,was well packsged and in perfect condition. extremely pleased,thank you!
joanna b.
12/27/2016
The light was an exact replacement and snapped right in. Price was great, so I ordered 2 to have another replacement handy. Shipping was very FAST!!!
Jim R
12/27/2016
Great price and fast shipping . Thanks etrailer !
Joseph russo
12/27/2016
Found the part, great price, fast shipping. Thanks!
Keith
12/27/2016
Brought a 5th wheel trailer, my first one, found the etrailer guys to be much less than anyone else online for the hitch + setup, also they were able to 3 day delivery it so we could get our trailer for xmas..
im a happy customer !
Aaron S.
12/26/2016
Product as described shipping was sufficient would buy from vendor again
Lemual t
12/26/2016
Great product and the Company is really great to work with. Everything I've ordered has always fit and worked great. They will always be my trailer people.
Dale E.
12/26/2016
Thule lock cylinders work just the way they're supposed to. It is nice to be able to key them alike so that one key opens all my Thule rack thingamajigs. Etrailer has been great helping me figure out what I need and keeping me up-to-date with tracking information.
Fen S.
12/26/2016
Received my product. George did a great job keeping me posted regarding availability and shipping. Received my part timely. Customer service was best I've experienced with an online retailer.
Mike M
12/26/2016
I ordered a replacement taillight for my Utility Trailer. It was
reasonable priced and very prompt shipping. I would recommend
etrailer to anyone. Great Company.
Grady M
12/26/2016
The whole experience was excellent. I installed new brake shoes and seals today. The parts were a perfect match. I ordered the parts during the Christmas rush and was told they should arrive within a week and half which was no problem to me. They arrived in less than 4 days and the job is done. Very professional. Thank you!
Craig M
12/26/2016
Excellent quality, the installation only took 20 minutes.
Thank you for the great customer Service
Ross
12/26/2016
Rep was quick and accurate. Answered all questions so I felt confident about what was going to show up..items arrived when they were supposed to... WHAT more can you ask for? -–-—5 stars
Tom
12/26/2016
Great product, great price, was delivered as advertised and super fast delivery. Thanks again !
Duane of Salem, Or
12/26/2016
item as ordered and I was kept up to date when order was back order great service
rusty
12/26/2016
Product exactly as expected, exact replacement for broken part. Quick delivery as usual from etrailer.com. Satisfied repeat customer.
FPR
12/26/2016
Harness did not work on the driver's side. The good news is Etrailer customer support is shipping me a replacement. Sometimes things don't work, but a good customer service overtakes that.
Jim D.
12/26/2016
The vent cover was exactly what I needed and the delivery was great, 2 days.
Thanks
Gary Youngblood
12/26/2016
I originally ordered the wrong bolt spacing
wheel. Etrailer explained how to properly measure for the one i needed and had it on the way too me fast. I only had to pay shipping for
my mistake wheel. Will definitly do buisiness
With these people again.
Jimmy A
12/26/2016
Great service thank you!!
S. Willson
12/26/2016
Finding a replacement light cover for my boat trailer was not easy in my local boat stores. So I searched on line and found the light cover I was looking for. What made it very easy to order is that they displayed the size measurements and even the screw hole positions. Ordering was easy and the light cover came with a couple of days. They fit perfectly. If this was that easy to order, they now have my business and I will mention this site to my boat buddies.
Leonard - California
12/25/2016
Excelent service and fast shipping parts fit great.
Aj
12/25/2016
Exactly what I ordered. Quality at a great price.
Excellent.
12/25/2016
Called and ordered and within 2 days my springs were under my trailer. Great service. Ty
Lambert N
12/25/2016
Great product and fast shipping
Bill i
12/25/2016
Order was processed efficiently and quickly and I wouldn't hesitate to order again or recommend purchasing supplies from etrailer
Teresa B
12/25/2016
Fits perfectly - only place online I know to get one - super fast shipping
Jon S.
12/25/2016
Awsome company. My order was delivered very quickly
Shawn
12/25/2016
First I was amazed it showed up as fast as it did. The selection and prices are very nice. It was also very easy for me to find the pieces/parts that I needed with the help of those short videos that made all the difference for me! I highly recommend your company for fast and efficient trailer supplies.
Darnell Gustafson
12/25/2016
Fast shipping, Jacks work flawless thank you for the great product at a reasonable price!
Josh H
12/25/2016
Great product, Great communication from etrailer staff (George) and very fast delivery. This is my 2 purchase with the same great results.
Art R.
12/25/2016
Excellent quality and quick shipping during the holiday rush.
Mike D
12/25/2016
Ordered a Thule T2 Pro 2 bike rack as a gift for my son. eTrailer was backordered, but promised to do what they could to get me the unit by Christmas. When they finally got an additional supply, they immediately shipped one to me - upgrading the order to pirority, three-day delivery - though I only paid for regular shipping and the delay wasn't their fault. The bike rack arrived with a week to spare. eTrailer service is top-notch!
RH
12/24/2016
Worked great
Appreciate help when I called.
Duane n
12/24/2016
All went well. Easy to do thing. Thank you at etrailer.com
JB
12/24/2016
Got what we needed in a short time. Thanks
Jerry J
12/24/2016
Great service fast shipping
No photos yet waiting for tires to be mounted
Thanks
Scott
12/24/2016
Product was great and customer service was AMAZING!
Linda W.
12/24/2016
Fair price, fast delivery, buy with confidence.
Greg S
12/24/2016
The product was load bars are easy to install and the delivery was over the top. Great experience!
Jim
12/24/2016
ordered 2 grease seal on the phone Pat was very helpful & made sure I would get the right product The seals came and fit perfect Thanks Pat
Ray
12/24/2016
you guys are the best when in bind!
george s
12/24/2016
I just would like to say that everybody involved in the problem I had with the first hitch you sent me I would like to thank you for your help in fixing the issue. I also would like to say that the shipping was so fast it could make your head spin, the first hitch arrived had my problem and the second hitch showed up and I was able to catch the shipping driver and send the other hitch back all in less than a week it was amazing.
Thanks to all that assisted.
Vincent Zeimet
Vince Z.
12/24/2016
Ball Hitch was exact size I needed. Thanks to the great photos and Videos showing the measurements, I was able to find the right hitch. Thanks to George for updating my shipping for free also. Will deal with now for all my Trailer and Towing needs
Rich L.
12/24/2016
Great product easy to order great website I will be ordering more and will be telling friends and family about your website
James h
12/24/2016
arrived on time and was exact product
butch willey
12/24/2016
great service
Ron H.
12/24/2016
Quality parts at a great price. 1st class service
Alan a
12/23/2016
I completely rebuilt my boat trailer and used a lot of parts from e trailer
Every part was of great quality. Very good prices and fast shipping. I would
use them again for all my trailer needs.
Chuck R
12/23/2016
Recently ordered a tire with galvanized rim for a spare and (2) Load 'D' 8 ply tires for my boat trailer. Shipping was fast. Excellent service and great prices for hard-to-find items. Will update later on how well they hold up. Another satisfied customer!
John B.
12/23/2016
The products are great. The shipping was fast. Great service. Thanks. G
G.
12/23/2016
Product was just as described. Was delivered on time. Would recommend etrailer for all your trailer needs.
Doug L
12/23/2016
Great product ! I was more than pleased. The hitch arrived quickly using the free shipping option and I was very happy with quality of the product. Very solid and heavy duty. Installation was exactly as the web site video had shown. I could not be more pleased with the price, delivery, quality and web site video instruction ! Thank you - by far one of my best online purchases to date ! Hitch is in use today and all winter supporting a cargo carrier that is used to haul sand & salt for our driveway in the northeast.
Gerald I.
12/23/2016
Troy, the service rep that I dealt with on my most recent order from etrailer.com, did a fantastic job helping me identify the exact parts I needed to replace the wheel bearings and brake assemblies on my 40 foot Big Horn 5th Wheel. I believe the prices were very reasonable and the service was faster than I expected. Thanks Troy, and I'll definitely recommend etrailer.com as a super place to get your trailer repair parts and accessories.
Charlie P
12/23/2016
Thank you so much. Effort to get my product to our home was wonderful.. No problems, received the merchandise as planned. Thank you for such a great turn around and making our purchase so easy.
linda
12/23/2016
Received everything within 48 Hours excellent service excellent follow-up. Product is superior
Dan H
12/23/2016
Excellent product just a replacement fast shipping
Andy
12/23/2016
As always, product is perfect. At etrailer, I always get exactly what I want at a fair price!! No need to look elsewhere for your trailering needs.
Steve Zuffoletti
12/23/2016
Amazing friendly service!!! Pat sent me exactly what I needed..... so glad I found them!
Rick N
12/23/2016
This company is the best but their staff is what makes it above the rest Rebecca was so helpful and kept me in the loop as the package was shipped. Can't say enough. Please call them you won't be disappointed.
Andy
12/23/2016
I haven't installed the item yet so I can't vouch for that although optronics is usually very good. I plan on installing the lights on my travel trailer. Etrailer always does a great job packing and is very quick with shipping and communications. Prices are always great and sales are frequent.
John E
12/23/2016
Wow! Placed the order during the Christmas holiday season and was hoping to get it by New Year and it came three days before Christmas. It only took four days from the time I ordered and that was with the standard free shipping. The order was exactly as I placed it and the prices were unbeatable. Great company and I would highly recommend them. Not that it matters but I am a retired firefighter and have fairly high expectations and etrailer.com has a customer for life.
Mike V.
12/23/2016
Good service,Good products
R.Lewis
12/23/2016
Fast shipping and everything you need for trailers, definitely recommend.
Benton C
12/23/2016
everything as advertised as it should be.
Not advertised was the excellent service and every attempt to get my product to me on a tight time schedule.
Above and beyond, but just what I want to do for my clients.
Really great service!
johnR
12/23/2016
everything as advertised as it should be.
Not advertised was the excellent service and every attempt to get my product to me on a tight time schedule.
Above and beyond, but just what I want to do for my clients.
Really great service!
johnR
12/23/2016
The lights were perfect! I couldn't find ones like them anywhere on the web. etrailer was my source and at a good price too!
Jeff Hollansworth
12/23/2016
Couldn't figure out how I was going to fix an old trailer we've had for
years and someone told me about etrailer.com , got everything I
needed to put a complete new suspension under it , everything was a
perfect fit and worked out great . Would and do recommend them .
Brian S.
12/23/2016
All the parts fix and works great. Information available from etrailer is really helpful
Levi
12/23/2016
The experience I had with etrailer was excellent. They contacted me several times to communicate status of my order and were extremely responsive to any question or request that I made. I will absolutely do business with etrailer again in the future.
David C
12/23/2016
This engager product is perfect! It's an easy install and very reliable.
The LED lights are a nice feature.
Also you can't say enough about etrailer's customer service. They are a great company, have great service, and care about their customers!
Jake
12/23/2016
product exactly as described...great service
john
12/23/2016
I've used the trailer this axle is under for a year now and it has worked geat
Linn P
12/23/2016
great service
eric
12/23/2016
VERY PLEASED. FAST DELIVERY. WOULD HIGHLY RECCOMEND!
BOB S
12/23/2016
Looks great.. shipping was really quick.
Justin
12/23/2016
Have good experiences with website/research/ordering process, fast shipping, communication, and good product. Will definitely do business again!
pat r.
12/23/2016
GREAT TIRES FOR THE MONEY GOT THEM ON SALE GREAT CUSTOMER SERVICE WILL ALWAYS BUY MY TIRES AND OTHER NEEDS FROM ETRAILER TRY THEM YOU CAN'T GO WRONG.
AL L.
12/22/2016
What I wanted, plus very fast shipping.
Mike S.
12/22/2016
Fast shipping
Justin wolff
12/22/2016
Great customer service. Will order from Etrailer again.
Ken F
12/22/2016
Love Curt, second one I have bought. This one came with a crazy little skinny wire tool with a spring on the end so I could pull a bolt and washer 12" through a steel tube on the car and make it hang down so I could put a nut on it for the hitch. Amazing. Genius! American ingenuity! (And BTW, I love etrailer, too. They have so much stuff, and not just for your trailer but your car, too! And all kinds of helpful videos. I know this sounds like a commercial, but it isn't. I'm real and hard to impress, but these guys are impressive.)
JimK
12/22/2016
I ordered a Clemson Alumni plate for my husbands truck to replace an identical plate that was faded and old. I was happy to finally find a replacement on this site when I could not even find any plates like it at Clemson when we visited there. Also ordered a Clemson trailer hitch which was nice also. Best of all was the customer service at etrailer! They contacted me when they realized because of back orders my plate might not be in Pennsylvania by Christmas. We arranged other shipping and my plate and hitch arrived in plenty of time. Very nice to deal with and talk to on the phone. Will not forget next time I am looking for something like this. Thanks!
Linda C
12/22/2016
The product I received was exactly as I had ordered. Excellant shipping and great communication.
Scott C.
12/22/2016
The stud spacing on these hubs are not real common. You not only had the correct size but, the bearings and races fit very well. The customer support and fast shipping will bring me back.
Kevin K.
12/22/2016
just what i wanted, thank you etrailer
lee p.
12/22/2016
Great tire great price
Clay h
12/22/2016
Great Service!
Mark S
12/22/2016
Great product and fast shipping!!! Love etrailer.com
Andy B
12/22/2016
I received in quick time and appreciate your promptness and look forward to talking to you in future.
John D. Matta Jr
12/22/2016
This is a great product, I pull fifth wheels and goose necks and it works great with just a few minutes to switch from one style to another. Ordering from etrailer was fast and easy and the people there are great.
Kurt M
12/22/2016
Great product and excellent customer service. I was in a bind and needed this in less than 5 days, I received it in 3. Thank you for your quick response and turn around.
Dean
12/22/2016
Smooth. Was delivered faster than they promised and right before Christmas. Good quality
Pete d
12/22/2016
wow... Can't believe how fast I got my order. These guys rock!
Mark M
12/22/2016
Put these side by side with the Thule end caps and the only difference you will see is the price. The three things the consumer seeks is:
1) Value for the money.
2) Quality product.
3) Good Service.
etrailer.com provides all of the above in stellar fashion. In fact these were so inexpensive I ordered extra sets to have on hand just in case I lost any.
MMar
12/22/2016
This is my first purchase and I paid for the 2 day ship, wasn't sure it would arrive on time but it did and I am very happy with my purchase. The cables/chains were in a great carry bag with instructions as well as I watched the video provided online. I will definitely purchase from etrailer again for other items.
Bruce G
12/22/2016
Perfect service and prompt thanks
steve
12/22/2016
Another great purchase from etrailer...exactly what I was looking for with many other options available. Best price I could find with free S & H and extremely fast delivery.
Ron T.
12/22/2016
I have only used this product once so far. I didn't realize that the tongue weight on my bumper pull RV was so heavy! 700lbs dry weight. Good to know.
I have never purchased from etrailer but will again as a need arises. I have also never written an online review, and am doing so because of the excellent customer service I experienced. My order was verified by phone by a very pleasant individual before shipment and I was kept informed by email as to the status of my shipment. This was all done in a manner( it felt personal) which made me feel appreciated as a customer.
Pete S
12/22/2016
I thought my Thule ski rack was history because I couldn't find the keys. I explained my situation to George at etrailer and he immediately helped me identify a replacement key. He made it easy for me to place my order from there and once again I am up and running with my ski rack that I can now lock. Thank you so much for your help!
Quick, Excellent Service
12/22/2016
Very easy to navigate the etrailer web site. Found exactly what I was looking for as well as several other good options. Pricing was as good as I could find on the internet and much better than the local retail stores plus, no tax. Payment options were good and easy to use and free shipping and handling "sealed" the deal. I received the product in a few short days...Will definitely use this company again.
Ron T.
12/22/2016
Keep doing what you are doing Got my item next day Thank you Linda M
Linda M
12/22/2016
Arrived on time. Exactly what I needed.
Peter C
12/22/2016
I tried two "local dealers" of Tow Ready. Not interested in helping me. I sent emails to three e merchants and only one answered. E Trailer not only answered promptly, but handled my order immediately. Thanks for their great service.
Herman S.
12/22/2016
Awesome service!!!
Todd
12/22/2016
Excellent experience and fit.
Byron
12/22/2016
I was contacted (by a human) and they let me know the shipping status of my item. Twice! Excellent customer service. I would order from them again.
JW
12/22/2016
I recently erred in double ordering tail lights for a trailer. E-Trailer caught the double order and notified me. I then contacted George, and he worked with me to correct my error. He was able to pull the one order and credit my account while not slowing down the desired order. Despite this my weekend order arrived on Wednesday! Thanks for your great assistance, George!
JOE R
Liberty, MO
Joe r
12/22/2016
Everything I order from etrailer ships quickly and performs as it should. Great service! Roy
Roy B. Keene NH
12/22/2016
I have used etrailer now for quite afew things I needed for my new camper and theirservice and info on their site is top notch!
Rick Zinni
12/22/2016
Product exactly as described. Excellent shipping time.
Very pleased with this companies monitoring and notifications regarding receipt of order and shipping. I've never used this seller, and have nothing to gain, but it's been a easy procedure and one of the best companies I've purchased from online.
J Makk
12/21/2016
I ordered a spare tire cover for my trailer and some hub covers. Both items fit perfectly and I was very pleased with these products and the prompt shipping. I would recommend etrailer for any products they have.
Tawna Z
12/21/2016
This is my second order from etrailer because I measured wrong on the first one. So I got to experience their return policy as well. The web site has great information, they have lots to choose from, quality products, shipping was real fast, and prices are very good. The most important thing is when things go wrong and you need customer service. I have to say they are there to help, my return went very easy with no questions. Customer service is what makes the difference.
Al S.
12/21/2016
great work with the people, and getting the right parts thank you
wayne
wayne
12/21/2016
Man I love doing business with etrailer!!! Their customer service is top notch, the folks who you speak with on the phone are always extra nice and very helpful. And the best of all is the pricing and the very, very fast shipping!!! When it come to parts for my trailers I don't even have to give it a thought as to where I need to look for the parts needed, etrailer has my business for life!!!!
I'd like to personally thank all the ladies and gentlemen who've helped me and I wish you and your families a Merry Christmas and a SAFE and HAPPy 2017!!!!
Dave C.
12/21/2016
This is my first purchase from Etrailer. I ordered two fenders and the plug-in that goes from the trailer to my truck for a smoker project I am just starting on. I am in awe over how quickly I received my order and that everything was exactly what I ordered. I did, at first, have some concerns because the tracking number was not working. I sent an email asking why it was not working, got a response in about an hour and the issue was fixed. The fenders were packaged very well and had no damage whatsoever. The plug-in was packaged in a bubble wrap envelope and was in perfect condition as well. I am very pleased with the whole process and will always use Etrailer moving forward with my build.
Mickey M.
12/21/2016
Super fast shipping exactly what I ordered awesome customer service went above and beyond to help with ordering.
Angela W
12/21/2016
Exactly as described and fast! This is a life saver since I lost my keys. This was the only place I could find them without a giant hassle. Every time I shop at etrailer.com it makes me want to come back. Thanks!
Courte
12/21/2016
The product is exactly what I needed.It came in a timely manner.
William M
12/21/2016
Easy site, Fast shipment, quick delivery. Couldn't be better.
Keith W.
12/21/2016
The past Ericksons I've used were excellent. The great thing is how happy I am with etrailer who always have fantastic service, supper fast processing and even faster shipping. Great packaging always ensures damage free arrival of my order. Almost always the lowest price too. Thanks again. Mike R.
Michael R.
12/21/2016
Looks excellent on my truck. Very well constructed. People were very friendly and helpful.
Mike W
12/21/2016
Great service. ..and product
Mike
12/21/2016
Excellent service too
Mike
Mike
12/21/2016
etrailer has unmatched support and details on their products. I received my hitch in 2 days following my confirmed order. I had a bunch of questions and staff was excellent with answering in a timely manner.
Thanks for the good pricing, great support and timely delivery
Mac
12/21/2016
Product was perfect! Customer service was very helpful.
kevyn
12/21/2016
Great product and easy to use. Simple plug and go. Fast shipping.
Shawn
12/21/2016
Great Price,Excellent Service
Jeff R
12/21/2016
I was pleasantly surprised at the quality of this product. It is heavy duty without question. After 1 year it still looks new. Also, Carla and team provided fast, courteous service - a pleasurable experience.
Joe S
12/21/2016
E trailer came through again with quick shipping after we broke a wheel on our last trip. I love the roads in Calif. not. Since this is the second wheel I have purchased in the last couple of years for different reasons I'm just glad it's still available.
Steve B
12/20/2016
I bought some replacement hardware for my Thule rack system. Part of the order was backordered, but they stayed on top of it and the remaining parts came just two weeks later. Fast and speedy delivery and great tracking app, too!
David C.
12/20/2016
Was shipped fast and love the instructional videos of how to install
Mark Z.
12/20/2016
very quick delivery. thank you.
jerry f
12/20/2016
Product was delivered on time and in great condition, still works like a charm. Have bought several items from etrailer and HIGHLY Recommend.
Michael D
12/20/2016
I haven't installed this yet but it appears to be exactly what I needed. I can always count on Etrailer for my accessories
Cowboy
12/20/2016
Excellent products with super responsiveness. Never expected to get these in just 3 days during holiday rush! I will have my project done for Christmas.
Jeff H.
12/20/2016
All I can say is awesome once you use these you'll wish you had switched long time ago !!!!
Thanks for the great service etrailer
Rufus Royer
12/20/2016
First time order and even though one item is back ordered, your follow up via phone and email is insane. No one could give better service to a small, minuscule first time customer. No one but you that is. Very impressive. And I should know as have been in the service business for over 35 years. Thank you.
David N
12/20/2016
I had ordered this as a Christmas present for my husband but since it arrived super fast and he was on vacation needing something to do, I just gave it to him! He was very happy to put it on and I was very happy to give him something to do. ;) And if he needs anything else, I won't hesitate to buy from this place since everything went super smooth and they shipped in more than enough time for Christmas - an early one at that!
Dawn L.
12/20/2016
You delivered everything I ordered. Delivery came quick. Thank you!
Craig S.
12/20/2016
Great product! Well worth the money. Shipped it so fast it made my head spin. Love it!!
Shaun J
12/20/2016
I buy, sell, and trade boats on the side. Every one of them gets new hubs and bearings from etrailer. Have never failed me yet and the shipping is ridiculously fast. I order on a sunday night and its at my door tuesday morning, never fails.
Justin A
12/20/2016
Great product and price. Fast delivery. Was very impressed and will definitely order again as I need things!
Tom F.
12/20/2016
I just received the two products I ordered including the lock shown in the picture herein above.
I immediately installed the flag and lock and found the whole process easy and fun.
Thanks for getting the order to me so fast.
This was my second order from you and I loved it.
Rick R.
Rick R.
12/20/2016
Excellent came in days will tell all friends with trailers where to get their parts Good prices
Mike
12/20/2016
Only place I could find who has this part.
Doug
12/20/2016
Shipped the same day.. Got them really quick. Hands down the way get tires. Thanks guys.
Chuck B
12/20/2016
Just needed a spare trailer tire but, I must say product door to door was very smooth.
Thank you for the service and you have my future trailer business.
Thanks
John M.
12/20/2016
This is one beautiful product and confident it will last my lifetime and more.
One issue came up after opening the package and the scale was not color coded as depicted on your site. Called eTrailer and spoke with Patrick. This gentleman took up my cause and got me answers as to why. Very professional and so concerned to satisfy the customer. The factory in Utah is sending out a replacement at no charge immediately. I am still giving the product and service a 5 star because of the way Patrick and Lindsay at the factory handled my issue. My hats off to both of these representatives of eTrailer and Weigh Safe Manufacturing.
Malcolm - Colorado
12/20/2016
I have nothing to add to my many previous glowing reports of this company. They do exactly what they say and so far have never had an incorrect order. This is one of the best companies I deal with.
Bar and trailer light wiring kit
12/20/2016
Haven't received recently ordered items yet, but in the past, always excellent.
Roger
12/20/2016
George upgraded my order to expedited delivery at No CHarge.
Awesome service, and product exactly as represented. A great deal!
Bob
12/20/2016
Items I ordered were exactly what I needed. Ordering from the web site was simple, and eTrailer had an excellent selection of products related to what I needed. Parts I needed were hard to find elsewhere, but found all the odd parts to finish my project. The parts arrived sooner than I expected too. Will order from eTrailer anytime I need trailer related parts.
Jim H.
12/19/2016
Product was exactly as described, excellent price, super fast shipping. Will buy from again.
Dennis
12/19/2016
It was easy and convenient for me to deal with your personal, It's just what I was looking for, thank you so much !!!
Excellent
12/19/2016
Very quick shipping. Thanks
Dan k
12/19/2016
Thanks for stocking an otherwise hard to find product.
Jon H.
12/19/2016
The very best customer service we've ever experienced!!
Will DEFINITELY be ordering from them again!!
Mary D
12/19/2016
Received product today and it was packed in a very protective, sturdy container. There was excellent communication with Etrailer during the procurement process. I won't be unpacking the items for a bit but I'm very confident everything will be OK. You know, that gut feeling kind of thing. Thank you Etrailer.
Handydc
12/19/2016
This is just my 2nd. order with etrailer - however, both of my experiences have been exceptional - imagine, in this age, calling an 800 # at 9:30 pm & getting a live person! - Bridgette was the epitome of exceptional customer service - she ordered my snow chains, answering all my questions, & shipped them in 3 days for $x bucks! AMAZING!
Calvin K.
12/19/2016
The two products I purchased were to repair a Thule roof rack for bicycles. The website was very well laid out and the products were easy to find. The price was very competitive and the service was great. I was made aware of all steps of the process and they arrived as promised.
A very good experience from start to finish.
David C.
12/19/2016
Very high quality. Excellent customer service. Second time ordering from etrailer.
Will do so again when the need arises.
Randi
12/19/2016
Once again. Great service all the way around. Satisfied customer.
Blu-jay
12/19/2016
The etrailer site is the perfect choice for selecting your vehicle cargo and accessories. The site is simple to use, the selection and prices outstanding and competitive, and ordering and delivery were a snap! I highly recommend this site to anyone looking for these types of products.
Paul H
12/19/2016
So far so good. Great pricing and fast delivery. Very satisfied
marty s.
12/19/2016
It was the item I ordered, sent very quickly and at the price listed. Thank you
Jeff R
12/19/2016
Staff excellent for questions; site great for ordering; lens fit perfect as staff guy said it would. Thanks
Roy C.
12/19/2016
WHAT A JOY DOING BUSINESS WITH THIS COMPANY, EASY ORDERING, RECEIVED EVERYTHING I ORDERED IN A VERY TIMELY MATTER.
STEPHEN HOBBS
12/19/2016
PRODUCT IS VERY WELL MADE, IT WILL BE USED ON A TRAILER. I CAN USE THE WHEEL OR THE STAND.
MICHELLE IS A KEEPER AS WE SAY IN THE FISHING WORLD, KNOWS ALL ABOUT AND WAS VERY HELPFUL AND THE DELIVERY OF THE JACK WAS VERY FAST AND THE FREE
SHIPPING WAS GREAT. I WOULD USE YOUR SERVICE AGAIN AND IF I WAS ASKED BY ANY ONE I WOULD ADVISE THEM TO BUY FROM.... SERVICE WAS GREAT
PERCY WENTWORTH
12/19/2016
Outstanding service and product. The web site is very user friendly and payment was a breeze. Will use again in the future, Steve
Steve N.
12/19/2016
All the necessary parts were included, plus some extras. Great service and that comes from great people. Thanks.
Larry K
12/19/2016
Great people to deal with
Bill
12/19/2016
Staff was very courteous and kept me informed on my order.
Kari S
12/19/2016
The parts and service was great.
rick
12/19/2016
Good value. I bought the cheapest shipping, took about a week. The week before I bought a surge brake coupler and wheel cylinders. These came UPS ground. They were delivered 20 hours after I ordered them. Very good service.
Steve M
12/19/2016
We have had no issues with any of the products purchased from Etrailer.com.
Thank you,
Amber Gray
Buyer
J-tec Industries, Inc.
Amber Gray
12/19/2016
Everything I purchased worked well and is still working today. The help in choosing the right product for the need I had from you was outstanding. I will buy from E trailer the next time I have a need for parts. Thank you Ron S
Ron S
12/19/2016
Very happy with the fans - the fit is good, wiring is quality and as always etrailer is one of my favorite retailers for shipping things quickly and always behind what they sell. I'll get photos up of the vents once installed.
Jason S
12/18/2016
Great quality,service, and pricing
Harold P.
12/18/2016
Etrailer had a chrome license plate product that I couldn't find anywhere else. I initially never received an email verifying that the product was purchased. I sent an email to them and they responded immediately verifying my purchase. They also sent a follow-up email regarding shipment with an estimated time of arrival. I received the product within a week. The product is of great quality and looks great on my car. I am very happy with my purchase and also pleased with the customer service. I will absolutely buy from them again as well as refer them to friends and family. Thank you Etrailer for your wonderful product and assistance!!!
Slazz
12/18/2016
great service
ed
12/18/2016
Great service and response time for order. Customer service was very well informed and knowledgeable about its products! Great processing time and good communication. Very happy with order!
Chue X.
12/18/2016
parts as expected , thank you
gary
12/18/2016
Fast delivery -Thanks
Butch
12/18/2016
Product arrived as represented, was exactly as represented and installation was a no-brainer after watching the tutorial video. Thank you!
Don H.
12/18/2016
Product arrived as described and on time.
Good seller.
Kristell
12/18/2016
excellent service//// fast delivery
barryw
12/18/2016
Great product, great site! Easy to install! Web site has all the wiring diagrams you need. These folks have all your trailering needs and have fast service!
Ray U
12/18/2016
Order was on time and fit perfectly
Danny P
12/17/2016
Great service
Lora Snyder
12/17/2016
Product is a great value but what I really like best are the online product information videos. Great information to make sure one is picking out the right items for their application.
Dan Carlson
12/17/2016
Great product. Will never need another hitch. Great customer service! Will be customer for life.
Bruce G
12/17/2016
Very impressed with the quality of this part AND the water inlet purchased for a small RV trailer rebuild. AND the ease of ordering and the quick time it took to receive the parts were also great! Thanks!
Bob B
12/17/2016
The order was as I expected courteous prompt. Parts installed easily.
Very satisfied
Thank You
Allen B
12/17/2016
This item is a gift so I will not be able to review on the performance of this item at this time as I'm sure it will be awesome! But the delivery time was great especially around these busy holiday times! I've purchased other things from etrailer and never had a problem with anything! Highly recommended! Thank you etrailer! ??????
Charlie T
12/17/2016
I could not find these at my local bike stores. I found them available at etrailer . Perfect fit, great price, fast shipping. etrailer has great descriptions of their products with pictures.
Kenny H.
12/17/2016
I could not find these at my local bike stores. I found them available at etrailer . Perfect fit, great price, fast shipping. etrailer has great descriptions of their products with pictures.
Kenny H.
12/17/2016
Great help and service from customer service. They were here fast and the fit was very good. Thanks
Peter P
12/17/2016
I haven't installed chains or boat trailer plug and 7 way cord yet.I would like to say that etrailer's quick shipping is second to none!!I buy a lot of things on line like ebay,but I am really impressed by your U.S map tracking system.Before I bought my items I emailed you to make sure of the fit,Your response was fast.
Dave C.
12/17/2016
Exact replacement for the pin we lift behind when last loading out car on our roadster tow dolly. Fast shipping and excellent service form etrailer again. Don't go anywhere else!
Joe P
12/17/2016
fast delivery
Mike
12/17/2016
good prices-good service-great info on videos-fast ship-hard to beat perfict
jim j
12/17/2016
Not sure about the product, as it is a gift to my son. I can comment about the service, which was excellent!! I received a confirming email when I placed my order, with an estimated arrival date. I also received a confirming phone call, asking if I had any questions. The company rep then notified me that he had received delivery confirmation, asking if the order had arrived satisfactorily, which it had!! Everything I ordered, in working condition, in only a matter of days. Great job everyone!!
Dale B.
12/17/2016
This is one stop shopping, they have it all. Great prices and fast delivery.
Stanley G
12/17/2016
The product shipped right away and the customer service at etrailer is wonderful - they are knowledgeable and happy to assist. Thanks!
Aaron
12/17/2016
Excellent service. Yakima keys work well and ordering for your lock is easy. Would definitely purchase from this company again.
Denise T.
12/17/2016
Have not installed the camera yet, but as with all things so far from etrailer, it will be exactly as described and do its job. Thanks etrailer for fast competent service.
RNL
12/17/2016
Troy was extremely helpful and knowledgeable about the products. Received my order faster than expected. Nothing but good things to say about Troy and etrailer.com
Ronnie K.
12/17/2016
Bearing kit was great! Had all the parts I needed to rebuild the hubs on my snowmobile trailer. Good instructions and videos available. E Trailer is my go to place for parts and accessories.
Terry
12/17/2016
Received it today and it works great.
Their communication was great from the initial order, They informed me if the time frame which was helpful and it was shipped as they projected, an efficient company, thank you
Bill Smith
12/16/2016
Great service and price.
JoshT
12/16/2016
The product I ordered was perfect, shipped and received in excellent condition. You all did everything you promised. Thank you and I will be ordering again!!
Mark H.
12/16/2016
Fast service, great price, kept me informed from order to delivery.
Robby J
12/16/2016
Brittany k was a big help on the hitch and ball thanks
Richard
12/16/2016
Hello, thanks for all your help, the product is very good ,and no one can compete your price your fast delivery and your courtesy thanks again...I was able to solve the problem
Emigdio
12/16/2016
Excellent price, fast shipping and quality product. I will buy from etrailer again in the future.
Mike H.
12/16/2016
The very easy-to-use website was what got me to order from etrailer. The filters made it very easy to find what I needed without wading through a lot of products that weren't relevant to me. The price was competitive, they processed my order immediately, and my wheels arrived on time and as ordered. That's all you want out of a mail-order outfit.
Eric H.
12/16/2016
Videos on website helped tremendously with figuring out what trailer lamp assembly I needed. Product shipped within one day and was exactly as portrayed on website.
Joni S.
12/16/2016
Everything fit as hoped for and arrived in a timely fashion , I will use you again for sure
Dale/ Bret
12/16/2016
Excellent service and product..........
Mike
12/16/2016
Great product. Arrived fast!
Mike N
12/16/2016
I have this hitch on my car but wanted to add the same hitch to my other car so I can use the same bike rack on both cars. I love the first one I bought and I love this one too.
I would recommend this product and also etrailer. com they have knowledgeable representatives that work at this company.
I am a satisfied customer and will continue to shop here.
Thank you
Norma C
12/16/2016
Fast delivery...Great price.
Joan B
12/16/2016
Great company to deal with I appreciate the phone call they gave me to Verify my order was from me since I was shipping to a address other than my billed address.
I have ordered from them before and will come back, their products are great and they stand behind them.
Ssmith
12/16/2016
This is a review of eTrailer, not the Thule bike carrier mount. Thule is OK, but doesn't build their racks to last very long. We've had several and they need repair or replacement (hence this purchase) after a couple of years. As far as eTrailer is concerned, I'm AGAIN reminded at how awesome this company is. We've ordered everything from full trailer hitches to small parts like this Thule mount. They routinely exceed our expectations on shipping time and price. A great company to deal with.
Mike Blackwater
12/16/2016
Great stuff, just what I ordered. Will order agian when the time comes. To everyone at e-trailer Have the best of Holidays. Thank you,AWESOME.
Al Y.
12/16/2016
I ordered these chains for my RV , with just days before our trip. Knowing we are heading into the mountains and could get stuck in snow- they are important. I called first, confirmed they had them in stock. Then, I explained it was Monday , and I have to have them by Friday! The operator assured me they should arrive by Friday. I ordered on line. Got a written confirmation they had been shipped, and even a response to my email and inquiry by a real person! the chains arrived on Thursday!
That, my friends, is great service from etrailer. I am happy
Quick Service
12/16/2016
Received wheels and Tires in 2 days. They are on the trailer and we are ready to head north with our snowmobiles. Perfect Fit! Great Price! Fast Shipping! I look to etrailer for all of my trailer parts needs!
Mike B.
12/16/2016
Better Price than my normal distributor and they had it in stock. quick delivery. will order again and again!
Bogue RV
12/16/2016
Great company to do business!!!
Jeff C.
12/16/2016
This was the second time I have ordered from them. They are very organized, helpful, the product was promptly delivered and was as presented on the website.
Good to buy from a company that has their act together.
Mike C
12/16/2016
Great product and just a great staff to work with making sure everything is right for what I needed. Highly recommended recomended company to order from. Parts work perfectly. Thanks guys for you support in getting me what I needed.
Jack
12/16/2016
Just what I expected and from order to delivery was fast!
Ray S.
12/16/2016
very good price, excellent service. received merchandise in perfect condition. I'll be shopping more for other items I can use. Thank you
Lonnie C.
12/15/2016
I simply cannot say enough good things about eTrailer.com. Quality products and quality service. Shop with confidence.
James E.
12/15/2016
Without a doubt the best customer service I've seen ANYWHERE. You may rest assured that if anything is not perfect with your order they will make it right.
Excellent products at great prices. I'm a customer for life.
James E.
12/15/2016
I was very pleased of the quality and the expedite of the delivery. I will definitely do all business's again with etrailer. Thank you!
excellent
12/15/2016
I was impressed with the quality of the hitch cover I bought. I bought it for a Christmas gift and they have been satisfied with it. I can tell it will last a long time. Etrailer is a website I will continue to use.
Keaton P.
12/15/2016
Perfect! Will always order here! Your delivery times and prices make it all worthwhile!
mechanikat
12/15/2016
E trailer produces! You people Rock! Thanks so much!
mechanikat
12/15/2016
Could not be more pleased with the product or etrailer! Every order, exactly what I wanted, no errors at all. Quick delivery too!
David H.
12/15/2016
Excellent products and Customer Service. This is two great experiences since finding etrailer. Definitely recommend.
Roy T
12/15/2016
E Trailer does a Great job of describing how to make sure you get the correct wheel and tire configuration for your trailer. Their description of how to measure the bolt patttern and the size of the hub center hole made it easy to purchase the right wheel/tire combo the first time. The video was also extremely helpful. Have done business with E Trailer before and will again.
Marty S
12/15/2016
The lights look good and were delivered quickly. Great service too.
Tracy
12/15/2016
My items were delivered quickly and packaged well. The lights themselves look great. I recommend buy from E-Trailer for any products.
Tracy
12/15/2016
Product was exactly what I needed and in what seems to be good quality.
What impressed me more than the product was the service I received from Anthony.
I really felt heard and cared for.\
Well Done!
Toby
12/15/2016
Fantastic service and product!!!
BLW
12/15/2016
Delivered fast and as ordered.
Ray M.
12/15/2016
Just received them today so this is not a total review but from a service standpoint they are great. Received a quick email from George to let me know they received my order. I wasn't in a hurry for the tires but they got here very quickly. I'll be buying more trailer parts from these folks in the future.
Art N
12/15/2016
Missing a simple little part for Yakima cross bars. Not much in it for etrailer, but they helped me locate the right kit and had it to me within a week. Less then xxxx bucks, including shipping, but the customer service was on the mark.
Steve A.
12/15/2016
Nice product ant a nice price
TMC
12/15/2016
The entire transaction from start to finish was extremely well handled by George and his staff.
Their level of service, communication and followup after purchasing the product were fantastic.
I would not hesitate to purchase other items from etrailer again.
Gary H
12/15/2016
Etrailer was very helpful in determining the exact part I needed and very prompt with order processing and delivery. They kept me informed throughout the order processing and shipping, and followed up to make sure I was satisfied.
Scott S
12/15/2016
well made quality prouduct installed on each side of the rear of car trailer to stabilize while loading shipping was fast and free great customer service
robert l.
12/15/2016
Rose was very helpful in correcting an bike rack order that had been cancelled and getting the product delivered very quickly. Excellent service!
Gregg S.
12/15/2016
Product fits as advertised. Customer service was great and delivery fast
jeff
12/15/2016
Great products, excellent service and fast shipping!! Highly recommend!!
Jaymes M.
12/15/2016
economical prices and fast shipping. easy to do business with. Thanks
Matt
12/15/2016
Great price and product.quick delivery
Jim r
12/15/2016
I have not installed the harness yet. I have lain it out next to the old one and it will be perfect. I love etrailer. Good prices, great product, helpful people. I have ordered a ton of product from etrailer. They help me keep my old toy hauler working great.
David M.
David M.
12/15/2016
Fast shipping! Ordered Monday arived Wednesday. Very happy best price by far. Will be ordering from etrailer again!
Greg f
12/15/2016
I was very shocked and impressed with the speedy delivery of my order and to my amazement it was all correct and a good quality. Not to mention the PRICE!!!!!! Very satisfied.
Kent Devillier
12/15/2016
Product works exactly as expected. Use to move around pontoon trailer (no boat) and my pop-up camper (1,400 lbs). No issues
Service and follow up from Etrailer continue to be outstanding. I am a repeat customer and will continue to use them as the need arises. I love the fact that they communicate throughout the delivery process.
Great job!
Rick in SC
12/15/2016
received product quicker than expected,am very satisfied!
kavk
12/15/2016
I received my order within a few days and it is sturdy and seems to be a good quality. It is a gift and I sure hope my son likes it. I am very pleased with my etrailer purchase.
The ordering and shipping every thing went great!
Billie s
12/15/2016
Bought 3 hitch covers -- 2 for gifts -- all 3 are better than expected.
eTrailer even had them delivered in a few days.
WONDERFUL experience.
Satisfied Customer
12/15/2016
I have ordered many times from etrailer, with 5 trailers, always excellent service.
Paul E.
12/15/2016
etrailer is always great to work with!!!
j
12/15/2016
Very reliable receiver, well made, and easy to install. I have purchased many of these receivers from etrailer and the quick processing and shipping coupled with the great customer support (thanks Jennifer S.) is the reason why I continue to make them my first choice for any accessories for our fleet vehicles.
David M.
12/15/2016
As described, great products, excellent price!!!
Tim
12/15/2016
Super fast shipping. Thank You.
Petar L.
12/14/2016
Price was good . Quick delivery .
John B
12/14/2016
Great Product, Great Customer Service, Great Delivery.
I contacted customer support with questions pre-order, order, and post order. Each contact was knowledgeable and friendly. Much thanks to Katie, Emily and Brad, your service was greatly appreciated. I definitely recommend Etrailer.com and its customer service.
Steve C.
12/14/2016
Product delivered promptly and in good shape.
Quickly found the etrailer.com YouTube video on the install. Video is awesome and saved me a lot of time on the install process.
Rusty Boots
12/14/2016
Great lights! Good pricing. Lightning fast free shipping. Ordered over the weekend. Delivered on Wednesday. I'm very pleased with the entire purchase.
Thanks!!
Josh G
12/14/2016
Was exactly what I ordered and at a great price, etrailer kept me informed on the tracking and their Web site is very user friendly
Tim wright
12/14/2016
Excellent company to deal with. Thankyou
Paul Mckenna
12/14/2016
Great job again
Garrett
12/14/2016
All the parts Hubs , Bearings and trailer tires come in perfect condition and on time delivered. I will shop again from Etrailer.
The prices was better than other places.
George K
12/14/2016
always buy from etrailer they only handle the best.
Bob G
12/14/2016
Harley tag bracket, packaged great, shipped quickly, great communication! Will purchase from Etrailer again! Thanks will look great on my wife's new car!
Jon W.
12/14/2016
will now never look anywhere else for my needs
richard thibert
12/14/2016
Products are working great. Thanks for the follow-up.
John M
12/14/2016
easy to use website on ordering. the brackets arrived fairly quickly. would use this site again. A+ seller
william rachels
12/14/2016
I have gotten several products for your company and have been extremely happy with everything. In the future if I need anything I would definitely make more purchases and your customer service is excellent.
Walt H.
12/14/2016
Beautiful rims at a fantastic price. So glad to be rid of the standard steel rims and rust. Combined with the tires I purchased and quick delivery, I'll never go anywhere else for my 5th wheel needs.
Big e
12/14/2016
What a great experience working with etrailer. The sales team were super responsive and helpful. The products (tires and rims) are top-notch and can't be beat with their price matching. I'm definitely a etrailer fan now for all my trailer needs.
Big E
12/14/2016
Thanks good service.
Ed
12/14/2016
Very nice product, great shipping time and exemplary customer service!
Kirk S.
12/14/2016
Perfect. I received just what I ordered and timely delivery having shipped within hours or less of my order. Great price, thank you.
PTM
12/14/2016
With the adapter that I bought this brake assembly plugged in and worked wonderfully. It was a great choice and a good product. It was great to be able to call etrailer and talk to someone in person.
Andrew H.
12/14/2016
Excellent service, speedy delivery. I will return for all my needs.
Jeff
12/14/2016
got exactly what i ordered and very quickly will absolutely us this company again Thank You!!
suem.
12/14/2016
product came as expected.
customer service is very good
Joe
12/13/2016
Product was exactly what I ordered, and I am happy with it.
Bob R.
12/13/2016
Product was delivered and just as ordered. I am pleased with this product and company.
Bob R.
12/13/2016
great stuff , great company with great service and product knowledge. We need more companies like etrailer.com
Carl T
12/13/2016
Wheels look nice and a very good price. My first order arrived in just two days but do to my incorrect measurements they did not fit. One phone call got me the correct wheels just as fast. Had I used the info available on the etrailer.com website I would have got it right the first time. Excellent customer service.
Jason
12/13/2016
I have a habit of buying old boat trailers and rebuilding them. I consistently receive quality parts at a reasonable price from Etrailer. They are always the correct parts, too. They have hard-to-find parts, excellent followup, and rapid delivery. They also
have excellent advice on things like how to relocate an axle, how to lower an axle, etc.
Mark C
12/13/2016
Everything arrived in good order. I am very pleased With your company. Thanks for all your help Bob d.
bob d.
12/13/2016
Product was great xactly what I wanted. Customer service very helpful.
Cindy
12/13/2016
Great product Great Prices & Fast Shipping!
Todd B
12/13/2016
Had trouble finding part locally. Just what I was looking for. Arrived quickly. Great transaction.
Brian J
12/13/2016
Received product quickly. It was just what I was looking for. Very satisfied with the product and transaction.
Brian J
12/13/2016
My spare tire came today. Well packaged and no damages whatsoever.Whenever I need anything for any trailer I always go here first. Very knowledgeable people and website is very easy to use.
Pete K
12/13/2016
The product i ordered is just what I was l9oking for. It was on back order but was delivered quite quickly. I am very pleased with the product and the service I received.
Bill G
12/13/2016
Just what we wanted! Good quality item and service!
Gena G
12/13/2016
Absolutely Superb Service! On the 23rd of September at 10:10 a.m., I ordered a brake controller and several other items from the etrailer.com website. By 12:16 p.m. of the same day, I received a notification from etrailer that the order had shipped. The complete order arrived at about noon on the 26th. Ordering on the website was easy. All items were described very clearly and pictures were provided for them. The service at etrailer is absolutely superb. I would recommend this company, without hesitation, to anyone needing trailer parts or accessories.
Gene R
12/13/2016
I have bought three hitches from e trailer and the experience has been great each time. Shipping has always been fast and the products were well worth the money. I will definitely continue to do business with trailer.
Mike D
12/13/2016
Exactly as discribed. Shipment fast. Great deal.
Nicolas Auboin
12/13/2016
Always on time and the right parts. Outstanding service.
glenn
12/13/2016
Good to get a hard to find part
Aussie Paul
12/13/2016
A truly great product at a wonderful value price. Shipped right away, and delivered a day before expected. One of the best transactions, ever made. Gotta love e-trailer. Have NEVER let me down. You won't find a better company, with better products.
Bob Burxx
12/13/2016
Great little camara for the money. Added my own tablet as monitor for some applications. You can also mount a bigger magnetic plate and use suction cups. Like the night mode. Hats off to Pat C. At etrailer for same day shipping. Great service and free shipping. Thanks. Clay
Clay
12/13/2016
Trailer Side Marker Lights received fully met my expectations.
Ordering process was streamlined through the eTrailer.com website.
Response time on order and shipping was outstanding.
eTrailer is a great company for the consumer!!!
Joe M.
12/13/2016
Couldn't believe how fast my light was shipped out. Everything was received as expected. Great light, fast service... thanks e-trailer.
John D.
12/13/2016
Product delivered on time and intact.
T. Carroll
12/13/2016
Carla M. worked with me to make sure we had all the right parts for my boat trailer. I am quite happy with her help.
Michael M.
12/13/2016
The item is exactly what we were looking for. The service is exceptional and we received it very quickly. No complaints here.
Joyce P
12/13/2016
Great company to deal with
Michael
12/13/2016
Hard to find item was easy at etrailer. Quick shipping and courteous communications.
Bill
12/13/2016
Every item I ordered worked and fit exactly as I had hoped it would. Prices and shipping was top notch and will definitely buy from e-trailer again.
Paul
12/13/2016
I first looked at etrailer because of the price but I chose to purchase from etrailer because of the helpful "how to" videos. Wiring harness seemed too difficult until I watched the video. Mounting the hitch and installing the wiring was as easy as can be. Product seems to be quality made, very solid and welds look good. The paint finish even still looks good after a year. I work for a truck parts supply company and I have been recommending etrailer to all of my customers, co-workers and friends & family since my purchase.
Ken C
12/13/2016
I received the parts i needed,it was a speedy delivery,What more can a guy ask for. Great job and Thank You.
Brad H.
12/13/2016
Perfect replacement for broken lenses without having to buy the whole light!
Dave W.
12/13/2016
Shipped out very quickly, exactly what I ordered.
Morgan
12/13/2016
Great service and fast shipping. And really liked the videos, which made me decide the right wheel for me. Would highly recommend.
Gary B.
12/13/2016
Because I live in Arkansas (address on my bank card), bank in Oklahoma and am working in South Carolina (ship to address), customer service called me to verify that it was indeed I, who placed the online order. They were friendly and professional and I thanked them for looking out for me. Item is exactly what I ordered and shipping was fast. Would highly recommend!
Camilla Hames
12/12/2016
Item met my expectations.
David
12/12/2016
Timely delivery, accurately described online. Everything I expected it to be.
Kirsten B
12/12/2016
Product came quick and in good condition! Great Customer Service!
Ronnie H
12/12/2016
my order arrived on time. will buy from you again.
mike
12/12/2016
These replacement step pads are an excellent fit for my worn out original step pads. (Circa 2004 Westin nerf step bar) The item description was spot on. Replacing these pads (for the driver and front passenger only) took no more than 10 minutes. It was a pleasure purchasing thru Etrailer.
JimB44
12/12/2016
Everything arrived on time, works just like advertised, thanks
Ed
Mr.Ed
12/12/2016
We received great service. The product we order arrived on schedule and was exactly what we ordered. No issues. Thank you etrailer.
Mark J Pauley
12/12/2016
This is the second side lamp I've purchased from etrailer, and both of them were easy to install and work great.
Chris
12/12/2016
Have been using etrailer for a few months now, order primarily trailer hitches. The site is very easy to use, has tons of options for a variety of hitches and vehicles. Excellent pricing and shipping too. This is an A+++ company.
Nick
12/12/2016
You are the best company for trailers items
Abdulaziz Qassim
12/12/2016
Great Product - As good or better than original equipment. Customer of etrailer for years - always excellent service !
Bill Hewes
12/12/2016
The bag looks and feels great! Perfect size. Very impressed with customer service, as I was emailed at every step along the process of receiving the bag with updates.
Julianne D.
12/12/2016
Excellent products and Customer Service. Definitely recommend. . .
Roy T
12/12/2016
All products we have gotten from you has worked well for us. No problems with anything. Thanks for the fast service and help.
Mick
12/12/2016
Product was exactly as ordered and delivered very promptly.
Larry
12/12/2016
Not much you can say about a bar with a piece of flat metal welded to it; well made looks good. What is really important is that e-trailer is fast, friendly and knowledgeable. I've ordered from them anytime I needed a trailer/RV part.
JB
12/12/2016
Truck bed mat fit great and keeps items stable and in-place. It's easy to clean and saves wear and tear on the bed. I received the bed mat quickly after ordering it and find Etrailer easy to deal with and having very competitive prices.
Jim B
12/12/2016
Very good product l like it, prices there are good
Roger Balam
12/11/2016
good prices, fast service, quality parts.
cuddy
12/11/2016
Good service ,regular customer retrune customer
Brett M,
12/11/2016
Great looking product, quick delivery.
Jeff
12/11/2016
Totally satisfied with product and doing business with etrailer.com
Ed R
12/11/2016
Received all the items ...worked perfectly
Ed Gagnon
12/11/2016
Customer service was very friendly and helpful. I got my product very quickly and with free shipping. Thanks
Melissa widlund
12/11/2016
Super fast shipping...just what I was looking for.
Bill McD
12/11/2016
Everything worked great.
Greg
12/11/2016
Installed in my driveway in 30 minutes! Great communication from etrailer.com. Couldn't ask for a better experience. Thanks!
Spencer S.
12/11/2016
Excellent product and service! Thanks
Steve G.
12/11/2016
I could not of asked for a smoother transaction.
Zane J.
12/11/2016
This is the third time in 4 years, I am buying the same product from the same company - etrailer - that should be a good review in itself :)
Vijay R
12/11/2016
Great replacement straps for my Thule bike rack.
Every few years the straps will dry rot and tear, so I purchase the necessary amount to replace those that are torn...plus a few extra to carry as spares.
This is my fourth purchase through e-trailer...and all purchases have been very successful.
Tom W.
12/11/2016
Exactly what I neeeded for my chilton snowmobile trailer. Shipping was fast. Highly recommend e trailer. Will be ordering from this company in the future
Sharksquad
12/11/2016
Product still looks like it did the first day I recieved it! This company is so easy to work with and quick to respond when I needed help! Awesome!
Emily
12/11/2016
Fit, finish, instructions and overall quality are top notch. Assembly is easy with basic tools. Customer Service here was great too. Because I was in a real rush to get the hitch, they went out of their way to break it up into two shipments that could be handled by UPS vs having it one package that had to come truck freight. As a result, I got it when I needed it. Thank you very much, Larry.
Larry
12/11/2016
Great product, service, and price!
Julio C.
12/11/2016
Received everything early, fit was perfect, got everything I ordered. Thanks for the advise given when ordering. Will order from here again.
RON T.
12/11/2016
I have been very pleased with the luggage carrier I purchased. After a year of use, it has fulfilled all my needs and held up to expectations of being durable, weatherproof and ease of installation. Also, I remember the excellent customer service I received when making my purchase a year ago. A great product paired with outstanding customer service is why I definitely give etrailer a 5 star review!
Tana B.
12/11/2016
Just responded to a Bizrate survey. It was as positive as this one. From the ordering process on your site, to the followup, to the shipping, to the installation video, to the installation yesterday; couldn't be any more satisfied. Thank you.
Bill
12/11/2016
Buying from after market suppliers can sometimes be disappointing,but in this case I am completely satisfied.Delivery was extremely fast and the product I ordered was spot on.You can't go wrong with ordering from this supplier .If your wondering about the prices they are again the most reasonable that you can find anywhere
Keith
12/11/2016
Good price. Works as expected. Excellent customer service
Don
12/11/2016
So far I am pleased with the friendliness and professionalism and would do business again with etrailer, and would recommend them.
Brian J. Kuta
12/11/2016
GREAT CUSTOMER SERVICE.
HELPED ME FIND THE BEST REPLACEMENT STEP PAD FOR A DISCONTINUED STEP BAR.
GAVE ME GOOD ADVICE AS TO WHAT MIGHT FIT STEP BAR THE BEST.
SHIPPED IT TO ME SAME DAY I PLACED ORDER.
I RECOMMEND ETRAILER.COM FOR ALL THERE PRODUCTS
VERY PLEASANT PEOPLE TO DO BUSINESS WITH.
GERRY WARD
12/11/2016
Great Quality, Great Price, Great Service, Fast Shipping And Great Opportunity To Get Quality Goods At Fantastic Prices Way Faster Than Expected! Awesome Company! You Can't Go Wrong Giving eTrailer A Chance To Service You!
I am Very Happy With My Purchase!
Thank You,
Mark C.
Mark C.
12/11/2016
Excellent Quality. etrailer Lisa D the best customer service.
God bless,
Carlos
Carlos B
12/10/2016
Unbelievable service, I always go to etrailer first. And never had to go elsewhere. Service, product quality , speedy delivery all second to none!
John Les
12/10/2016
Was a complete turnaround for me! The best thing I did was talk to your assistant, who talked me thru the whole process.Turns out that the trailer had the wrong size (16"veris 13" which I needed) and only took ten min. to install. Was very happy to be helped by knowledgable and courteous people. red!
Red cain
12/10/2016
Exactly as described and exactly what i needed
Richard Hamlet
12/10/2016
I'm very pleased with my recent order. Delivery was very fast and well packaged. Excellent products.
Chris K
12/10/2016
Product was EXACTLY what I'd been looking for! Came quickly & was inexpensive. I had gone to my dealer looking for this part & they were ABSOLUTELY NO help & treated me like I was some dumb broad. Will check here first next time.
Judith
12/10/2016
Very satisfied, excellent quality, great price, Overall great place to do business.
Rudy M
12/10/2016
Nice product, fast delivery, I would order again if needed.
Tom B.
12/10/2016
We did get our ski rack and please with the the process.
Julie
12/10/2016
Everything I have ordered from them has been great.. even when item was back ordered they kept me informed about when I could expect items. Will continue to order from them.
Ron M
12/10/2016
Works well. I like the fact that I can adjust up or down depending on what I am towing. e-Trailer has been a great resource for me. Friendly, courteous and knowledgeable staff a phone call away - best, Joe
Three duallys in Pennsylvania
12/10/2016
Works good. Right price. Good delivery.
Bob
12/10/2016
Needed new hub covers with pop out centers so I could grease wheel bearings easily for my 3 axle trailer. Exactly as described . Recieved in a fairly short amount of time. Good product .
Randy B.
12/10/2016
Product arrived on time and works as advertised. Service was fast and staff were courteous. Will definitely do business with etrailer.com again.
Mark J.
12/10/2016
Great response, excellent customer service!!!
David g
12/10/2016
Easy ordering. Free 1 week shipping to Calif. No Tax. Plenty of videos for questions and assembly. Thanks saved lots of money..
John B.
12/10/2016
Exactly what I needed, worked perfect, could not be happier.
Jim S
12/10/2016
Defender doing great. Service from etrailer has also been great over the years.
Joe
12/10/2016
I bought this for a Christmas gift for my son so I can't rate the product at this time. But, I will say it shipped in a very timely manner
Sally S
12/10/2016
Have not installed it yet. Have had excellent results in the past.
Ed
12/10/2016
Quality and service excellent. Amazed at the short timely processing of my order. Very impressed with this company.
Richard B.
12/10/2016
Rec'd our RV vent on time and the price was very competitive. The shipment was well packaged to prevent damage. Etrailer is an easy Co to deal with and carries a lot of excellent products.
Larry P
12/10/2016
I can't really review the product yet as it will be a Christmas gift but it does look and feel as described and the quality seems to be good. As always it was delivered quickly as promised and the service from etrailer was great again.
Ken G.
12/10/2016
Excellent product and excellent customer service! After a year products still going strong.
Robert J.
12/10/2016
Nice crank vent again. Good fit easy install.
eTrailer is a great company.
Great customer service and fast shipping.
This was my second order and more will follow.
Richard
12/10/2016
It's just a ball, but appears substantially made, is nicely finished and fit exactly as expected. Great price and service
Shaker
12/10/2016
Great price and super fast shipping!!
Cisco
12/9/2016
I very satisfied with custom light kit, no need to splice wires just hook up and plug in. Customer service was top notch, everyone there knows their products and make sure of the right product u need. I ordered the wrong my mistake and got what i needed the next day. THANKS, CARMEL D.
Robert G.
12/9/2016
All of the products arrived when they were promised. They appear to be exactly what was described.
Ken C.
12/9/2016
Great, fast service. Service was faster than me opening the box. Very courteous sales person.
Cks
12/9/2016
great prices fast delivery E- MAIL up dates Helpful product information
Bill B
12/9/2016
Hey everybody I just wanted to let you know that I'm very happy with with etrailer because their customer service is great ,I bought a set of hubs and one of them wasn't right I emailed them on a Saturday and they reply the next day ,told them what was happening and they didn't hesitate to send me another one. ..so recommend etrailer.com to everyone the prices are great and the service better..thanks etrailer.com...
Carlos
12/9/2016
Exactly what I was looking for, quick shipping as I needed!
Darrell S
12/9/2016
As advertised thank you
Rich
12/9/2016
Again, I can't say enough about customer service. Thanks Angela!!! Super fast shipping!! Will recommend.
KRS One
12/9/2016
Thanks Angela!!! Super quick shipping. Security measures at etrailer.com are superb!!! I will recommend etrailer.com to all my friends.
KRS One
12/9/2016
looks great thank you
otto j
12/9/2016
Was impressed with the quality and looks with this hitch cover and extremely fast shipping!
jimmie d
12/9/2016
Good product at good price.
Ken
12/9/2016
Everything is as described.. on time and very fairly priced.. Thank You..
Clark S
12/9/2016
Everything it was stated to be and delivered in 1 day.
Kenny O
12/9/2016
I haven't put the rack together yet, but expect it to completely match my expectations since I had a nearly identical rack previously and was totally satisfied with it. The reason I needed another one was because when I moved I somehow lost some of the parts. This one worked much better and was much easier to mount the bike on it than an older style rack [not a Swagman]. I am very satisfied with this platform rack. It shipped promptly and was received right on time.
Beth B
12/9/2016
Excellent service as well as product
Larry B
12/9/2016
great product, fast shipping and easy install. Great place for all your trailer needs!
Don D
12/9/2016
was timely and exactly what I ordered how ever I ordered the wrong size so no real review available.
andy s
12/9/2016
Quick ship. Not issues. Will use Seller again. Excellent value.
Allen
12/9/2016
Thank you Brittney for your great customer service. My son is installing the product right now. Returning the incorrect product and you helping with replacement was great. Thank you again.
Tina
12/9/2016
GOOD PRICING. DELIVERY WAS WAY QUICKER THAN I EXPECTED. I WILL CONTINUE TO USE ETRAILER.COM. VERY HAPPY WITH THE WHOLE EXPERIENCE!
DAVID G.
12/9/2016
Great experience with retailer.Anthony took my order knew exactly what I needed and I reviewed my package when he said I would....Very happy with product and service.
John C
12/9/2016
We order hitches for our business on a regular basis. After being with another vendor for many years, we decided to see if there was something better out there. Guess what, we are now with etrailer. Ease of order is by far the best. Whether via the phone or on-line, it's great. Service, they are very knowledgeable and it is easy to get a person on the phone to answer any questions. Delivery - the last hitch we ordered on a Tuesday and had it on Friday. We are in Florida and for us this is great.
Thanks etrailer, you make it easier for us to make our customers happy.
HB
12/9/2016
Delivered very fast and works well. Thank you
Vera E
12/9/2016
Satisfied
Joe S
12/9/2016
Great product fast shipping. Product arrived as expected. I am a return buyer and will purchase again.
John R
12/9/2016
Harness delivered as expected.
Top quality product at a decent price.
Steve A
12/9/2016
Very excellent service, order was fast on delivery. Parts went smoothly! Keys are much nicer that the one the rack came with. I would recommend etrailer, for your thule needs!
Ernie R.
12/9/2016
Good product and fast service.
Larry K
12/9/2016
Great price!
Bob L.
12/9/2016
Works great. Good company to deal with, they have their act together.
Geoff
12/9/2016
excellent product and shipped fast
Cory goodell
12/9/2016
The hose is high quality and we'll made. I actually wanted a longer hose than one so I only gave it 4 stars- however this was the longest I could find on any of the sites. I like the fact that it has the POL fitting with a rubber O ring that gives a very positive seal at the tank. Would recommend to others. Would buy from this supplier again.
Jeff S
12/9/2016
I received my part for my rv and it was perfect it popped right in no trimming or anything. This is a great company Ashley was very helpful.
Cecil B
12/9/2016
Great product, price and service.
Jim
12/9/2016
My new lights just got here and i am extremely pleased. They are a perfect fit for my trailrt and they came in a very timely manner. If i ever need parts or lights for any of my vehicals i will definitely send my order to etrailer.
Leroy Bryant
12/9/2016
Excellent product, fast delivery
Branch C.
12/9/2016
very good product and the sales man patrick was very good will do business thanks
ricky p
12/9/2016
It worked perfectly. The staff at etrailer.com has been very helpful with numerous purchases I have made with them. Their prices are great and their service is exceptional.
Jeff W.
12/9/2016
perfect fit, fast shipping and good price. Thanks E Trailer!
Brian W
12/9/2016
Best prices on internet
Fastest shipping and turn around time
Customer service impeccable....
Don't know what else to say very pleased all round
Gary T
12/8/2016
As always, great service, great products.
Jim
12/8/2016
Outstanding service from eTrailer.com as usual. The product I purchased from eTrailer.com was priced a little higher than the same product at another distributor. No problem, eTrailer matched the lower price plus a little more. The refund was completed within a short period of time. While I will not be using this product right away, I am familiar with how it works and fully expect it to be as advertised. It is always a pleasant experience when buying from eTrailer.com. I always look on their website first when looking for products related to my truck and other towing needs. Thank you Katie!
Steve H.
12/8/2016
Product is a direct replacement, fits perfectly, very hast service, will be happy to use your services for my future needs.
Thank you again for your help and time,
Thanks
Gale H.
12/8/2016
Perfect! Great price & super easy to install!
Sammy J
12/8/2016
Got parts today looks great.
Doug H
12/8/2016
Arrived on time, good packaging.
Mark
12/8/2016
Shipping is perfect, package was very secure, all items were boxed. I haven't installed the carrier as yet
Arden
12/8/2016
etrailer.com was great. I changed my order right after I hit buy, called them up and they changed it no problem. So easy to work with.
Kieran D
12/8/2016
The hitch is almost identical to the one that it is replacing which gave 20 years of service. I have not actually used this one yet, but I'm sure that it will work very well. The delivery surprised me with it's speed.
ge
12/8/2016
Prompt accurate service.
Steven P
12/8/2016
Just as advertised. Not obtrusive looking at all on my 2014 RAV4!
I buy all my hitches at etrailer!
MK
12/8/2016
Great pricing and very fast shipping. Thanks Guys!
Bruce B
12/8/2016
I needed 5 different kinds of lights for my boat trailer since they had all burnt out. Etrailer had all of them in stock. They were shipped out the same day I made the call. Three days later they were delivered. Steve Z helped out a lot with my phone order. They get 5 stars from me!!
Tom B.
12/8/2016
Great product. Exactly what I need to replace my broken vent.
Fast shipping. Great customer service.
Perry
12/8/2016
I have an older boat trailer and was able to find all the parts I needed to get it back on the road on etrailer.com
Kevin
12/8/2016
Love this product and Etrailer
steve hages
12/8/2016
I haven't gotten to use the tire/wheel since it will be a spare on my boat but it looks to be good quality.
I do have to say that the etrailer service quality is top notch. Paid extra for 2-day shipping and I ordered on a Tuesday and received the product on Wednesday. Great turn around!
Jim H.
12/8/2016
Fast shipping and everything was great.
David Y
12/8/2016
It arrived on time. It fit as it should. What more is there?
Jimm
12/8/2016
Have not installed yet but the service was great. Ordered on Monday received it on Wednesday. Troy was a big help!
Pete G
12/8/2016
Product is direct replacement for the original equipment. Shipped same day--the company followed up to ensure everything was ok with the order--would definitely recommend these guys!--
Dave M.
12/8/2016
Great service! I would recommend this suppler
Fred D.
12/8/2016
Product arrived before I expected. Good service.
James
12/8/2016
I loved all the information that etrailer provided on their web site, it allowed me to obtain the information that I was looking for to make my decision on what products to purchased. Once the order was place I was completely informed on the status of my order. I just received my order and plan on installing it this weekend. I have put etrailer on the top of my favorite list.
Rick D
12/8/2016
Needed product quickly and dependably to complete a customers truck in a timely fashion. E trailer came through as promised w the correct product and delivered on time.
Rich S
12/8/2016
Fit perfectly- top notch place to do business with
Russ
12/7/2016
Got these for my father-n-law Christmas presents. Hooked them up to a battery and they were bright. Good price and as always shipping took a couple of days. Don't know how E-trailer gets stuff too a person so fast but they have never failed me. Good Job
Jim S.
12/7/2016
I bought a used Thule roof cargo carrier that had no key and was very happy to find out etrailer carried replacement keys and all I had to do was give them the code number on the lock face. Well today I received the replacement keys and was very happen to open the carrier and now we are planning our next road trip with our Thule cargo carrier and of course we'll bring the replacement keys with us!
George D
12/7/2016
This is a gift for my husband. He was very pleased how easy they were to put on! He's a happy guy!
Ann Marie
12/7/2016
The burner was not the one on my grill ? The Venturi tube was 3 inches short I was able to use the old tube every thing works great. The grate and smoker plate fit well. Your company needs to be commended on the processing and speed of delivery, your service was awesome. I will keep your company on file for all future needs.
Thank you R Mantle
Robert Mantle
12/7/2016
All of the products ( trailer lights, wiring and reflectors ) are still functioning perfectly.
Most of all, the service and follow up from eTrailer is thorough and thoughtful
docsaway
12/7/2016
Easy to order from and extremely fast shipping. Can't rate the tire yet because I haven't mounted it yet but very happy with the service.
Ronnie S.
12/7/2016
Driver mistake. Bent my middle jack on passenger side of fifth wheel. Talked to John and he rush shipped item to me in time for Disneyworld trip with family. Installed and go to go.
Don Finley
12/7/2016
Exact fit, quick shipping!
Anthony P.
12/7/2016
Good job arrived on time
Dave P
12/7/2016
Thanks for your prompt Service. As always the parts are as ordered and delivered timely.
Will P.
12/7/2016
I have bought several items from etrailer over the past everal years from straps for snowshoes to a cart for a kayak. I've been very happy with the quality of the inventory, delivery process/speed and support.
Todd
12/7/2016
Product as described.
Easy website to purchase product.
Fast delivery.
Good communications.
Excellent product, excellent service.
Wayne K
12/7/2016
Ordering was a pleasure! Tracking the order was simple and exact. Delivery was as expected. Products appear to be sturdily built and worth the price. Will install them soon and, I expect, look forward to years of great service. Will be ordering more items from etrailer.com in the future, for sure. My days of tying to find trailering products locally or at discount chains are finished.
Charles
12/7/2016
We have yet to utilize the part received to see if it is a good fit. However, the ordering and shipment part of the transaction has gone very well so far. A many thanks for a simple and efficient ordering system.
ARNM
12/7/2016
Great product, service, and price!
Al B.
12/7/2016
The wiring harness and components is exactly what I needed to get my winch working properly again. Just as described online. Great response in communication on my order and fantastic speedy shipping results.
Tim G.
12/7/2016
Very Well made product. Nice machining. Built to last a lifetime. I live on the coast in a saltwater environment and this is the nicest designed hitch configuration I've found. Great Value! Coupled with the outstanding service of etrailer.com; you can't go wrong.
Eric D
12/7/2016
Emily was great - helped us locate replacement parts for a Curt FW Hitch and shipped, per our request, same day. Great customer service, I would definitely call again!
Jeannie
12/7/2016
Although the first set of springs sent to me were not a matched set etrailer rectified he problem and i now have what i wanted,thanks jonathan for you help!!
John Smith
12/7/2016
Great price
Mike V
12/7/2016
Could fit a little better but nice product and easy to install. Great customer response. Thanks Judy
Sailor
12/7/2016
Thank you for sending the Air Jumpers so quickly. They are the replacement air jumpers I had with my original Air Force One supplement air brakes. In the near future for my RV parts, I will check to see if your company has any parts I may need.
Georger
12/6/2016
I find it very hard to bevel in this world of rush rush and poor customer service that I have had one of the most enjoyable transactions with your company. From the moment I called to place my order until the thank you letter of appreciation l just received, I am totally blown away. Your company and your outstanding people have made me feel like my business truly matters to you. I can't say thank you enough. The rack I ordered arrived today with no issues.
Bob Jack
12/6/2016
Did not use the product yet however it looks like it will do the job service was fantastic recieived it very quick
GWI
12/6/2016
Great seller!
Eugene DeSantis
12/6/2016
products and service first class, placed additional order already.......
PDS
12/6/2016
outstanding service.
Karl and Linda Johnson
12/6/2016
just as described and just as I needed fast and friendly service would do business with again!
Larry
12/6/2016
I had lost the key for my bike rack the replacement key worked perfectly. Very quick service. Web site easy to navigate. Couldn't be happier with this purchase and site.
Dan H
12/6/2016
Awesome service!
I appreciated the professionalism and excellent customer service(The person I spoke with knew his job).
The follow up is something that should be STANDARD in customer relations.
I have already recommended to my family and friends.
Thank you etrailer for a good experience!
David D
12/6/2016
Pure quality and service. Thanks for
Drop hitch
12/6/2016
This is the 3rd time that I have ordered items from etrailer.com.
I have to say that I couldn't be more pleased.
Ordering on line is extremely easy, I received a verification call later the same day.
The units shipped and were delivered within 4 days.
I have not had an opportunity to use the products but believe they will fit my needs.
When I made my first general inquiry about what Items I might need, John (one of the tech reps.) sent me a list of recommendations along with a link to numerous videos that explain the installation of each of the units.
I think their service is one of the best on the market.
Dave B Kansas City
12/6/2016
Great service as usual
Kim E.
12/6/2016
Very pleased with this Cargo Carrier. Use a lot during hunting season. Etrailer is very reliable and they provide great customer service.
Scott
12/6/2016
Product exactly as stated and in new condition as expected. Install was a breeze. Shipping was slower than expected. Would buy again.
Bob W
12/6/2016
Great! I was not satisfied with packaging in the past, but had a personal call from Rebecca who actually acted concerned about my order! She was great. Made recommendations and processed my order. I do like doing business with a business who cares about me. Thanks Rebecca.
Michael
12/6/2016
Excellent. Fast
Mj
12/6/2016
Dealing with etrailer has been nothing but a joy to do business with. They have a great selection and very reasonably priced. Fast service and delivery. I wouln't hesitate to do business with them again. Looking at their products is like being a kid in a Candy Store.....lol. Their products are first rate quality.
Denny
12/6/2016
Good product and good inventory. Service and shipment were much faster than anticipated. Will use again.
Johnnie P
12/6/2016
This is the best website and best service I have received in years. I honestly can't say how it could have been better. I would encourage others to talk to the rep as when I did I was directed to choices that were better for my needs than the ones I had chosen based just on the website. There are a lot of details on the site, which makes one think that is all you need, but when I spoke to the rep I discovered many other issues that helped me make a better choice. Thanks.
Dale C Godby
12/6/2016
This is the third order from etrailer, all 3 orders had NO issues. Easy ordering and fast delivery. Will definitely order again.
Tom C.
12/6/2016
Great product! And Ashley is very knowledgeable thanks again
Jeff w
12/6/2016
Everything went as planned. Parts arrived as scheduled, fits well, and seems of good quality. I will continue to use them for my customers needs.
Keith
12/6/2016
With the ease of your web site, I was able to order the correct part. It works great and
easy to install.
Ron F.
12/6/2016
Very fast shipment and good product! Definitely recommend.
Kelly T
12/5/2016
As always, good stuff at good prices with great service. They notified me that one part was backordered and worked with me for the options.
Jeff G
12/5/2016
great parts work out fine, good service
wayne d
12/5/2016
Excellent service
Dana
12/5/2016
Excellent customer service
Tarra
12/5/2016
just what I needed, price was better than I could get locally, Free Shipping....What can I say. will keep you in mind.. Thanks
Allen K
12/5/2016
Great product, good price, good packaging, timely shipping, i couldn't ask for more.
Eric F.
12/5/2016
Product was exactly what I was looking for. No one local carried it. Quality was excellent as was the service.
Great job from a great company.
Merry Christmas to all at etrailer.
Bob M
12/5/2016
STAFF WAS VERY HELPFUL . PARTS WERE GRATE
Samuel Turner
12/5/2016
etrailer offered great products and provided me with great customer service!
Bob F.
12/5/2016
Fast shipping!
Kaiser
12/5/2016
Items came as ordered right on time. Would use this business again. Great service and price!
JJS
12/5/2016
EVERYTHING JUST AS ORDER AND GREAT DELIVER TIME.
KEVIN TABOR
12/5/2016
exactly what i needed and and it came in 2 business days. I dig it!
Chris T
12/5/2016
Etrailer is the best...... period. .......
Paul B
12/5/2016
great service....this was my first order,and i will be back
thanks
lee tant
severfal camper products
12/5/2016
Troy was very helpful. I will defiantly be a return customer.
Geoff R
12/5/2016
I have a standby generator and have tried to locate a double service valve for my propane tanks for some time. Many places didn't even know what I was talking about. Found you company, ordered what I needed and it arrived today. Very satisfied about the whole experience with your company.
Dale E
12/5/2016
Couldn't find these anywhere but etrailer had them. Thanks.
JIM H.
12/5/2016
All is good
Joe
12/5/2016
Great product,for the very low price
Gilbert
12/5/2016
This product was exactly what I was looking for. As described and a great price. Fast shipping! If needed I will buy from them again!
CJL
12/5/2016
I needed some extra keys for a Thule bike rack. Etrailer was able to fullfull my order based on the code imprinted on the Thule key and sent it to me promptly.
Maureen S
12/5/2016
Parts were a perfect fit!! You saved me some cash too.. the local bearing distributor was my only option on these seals, untill I found your site. Thanks and I will buy ALL my camper and trailer parts from you from now on. !! Great prices
Mike H.
12/5/2016
The service was great. Michelle S. was courteous and professional. The hitch fit perfectly and functions well. Love E-traileer
Jim K.
12/5/2016
My travel trailer hasn't arrived yet so I can't give my opinion yet on using this electric braking system. What I can say is the pricing was fantastic(included the plug/play adapter for my vehicle along with e-trailer offering a how to video on their website showing the installation!
I would revisit e-trainer for future shopping needs!
KB
12/5/2016
eTrailer has been great to work with. They are knowledgable about their products and have great customer service.
susan k
12/5/2016
I found etrailer online. I have been extremely satisfied with Products and Fast Delivery. My Company works on a lot of different brand Trailers and Horse trailers.
Sometimes it is Impossible to find older parts, but etrailer has them or can get them. They are my go to People!
Brenda Barden
12/5/2016
This is everything I expected it to be. The customer service was excellent and George J followed up to let me know that my package should have been delivered and set this up for me to review. Recommend this company.
Bob C
12/5/2016
quick shipping. easy ordering. Thanks.
Bob F
12/5/2016
the product arrived as described. great quality for a great price.
terry
12/5/2016
Product was perfect. Price was super and shipping was very timely. We will buy again from etrailer for sure.
Randy f
12/4/2016
Very impressed with Katie D. She was very professional and did a super job of figuring out what I needed and keeping me informed of order status. This was an order for a small item and I received service as if I was making a major buy. No question I will look to etrailer first any time I need parts. Thank you.
Steve S
12/4/2016
My order came complete and I would like to thank Jennifer for all the help she gave me to make sure I got the right items for my order. Good service makes for a great company. I'm glad I choose etrailer to supply my items.
DeRi'
12/4/2016
free shipping fast service helpful how to videos
jim
12/4/2016
great product, price and fast shipping.
Rod
12/4/2016
Product as advertised. Delivery sooner than expected. Very easy to do business with etrailer.com. Look forward to shop here again.
Richard W.
12/4/2016
Easy to install. Works as expected. Delivered quickly
Fred
12/4/2016
I couldn't be happier with the service from Etrailer.com
I ordered two wheels and tires on Tuesday, the website was easy to navigate, the checkout and payment process was simple, and I received my shipment 3 days later with regular ground shipping!
The wheels and tires look exactly like ordered, and in perfect condition! They look great on the trailer smoker I'm building.
I will definitely be shopping Etrailer.com again.
Paul L
12/4/2016
Very prompt service. All products were in excellent condition made a great upgrade on my trailer.
Ron
12/4/2016
everyting as advertised and speedy delivery
John Tvaroha
12/4/2016
Came to my home very quick. Thank you
Ted C
12/4/2016
Excellent service and products. Very informative videos with installation instructions. Could not be happier.
John B
12/3/2016
Great price, fast shipping, exactly what I was looking for. Will definitely buy from you again. Thanks
Lew
12/3/2016
Installed these brake assemblies and replaced bearing in a couple of hours everything fit great and went together perfect. Thank you for getting them to me in good time and I appreciate the added videos you provided with the follow up email.
Guy J
12/3/2016
Great shipping
John
12/3/2016
The whole reason you shop at etrailer in the first place - great selection, fair price and prompt shipping. It really couldn't be any easier.
John
12/3/2016
The product was top of the line.I really like the rim it was exactly what i had hope it would be.I used it for my trailer spare tire and wished i had ordered four more to use full time.I also ordered the spare tire attachment for my trailer it was a great product. It attached and makes it great to have. Now i can travel without any worries of a flat. Thank you E-Trailer for having such wonderful products.
Doug from Texas
12/3/2016
I was very happy with this product and it was exactly what I ordered. I was replacing parts. Great response from Etrailer and prompt delivery. I would highly recommend ordering to someone else.
Thank you
Lee R
12/3/2016
This coupler arrived very quickly, and was exactly as expected. Installed today...worked out great. Really like doing business with etrailer.com.
Joe F
12/3/2016
Incredible service.
Lee M
12/3/2016
The product is exactly what I needed. It works very well. The employees at etrailer went above and beyond to ensure I got what I needed. I will be doing business with etrailer in the future.
Lcurtis
12/3/2016
You guys were very responsive and picked the right product for me. It was also delivered quickly and you were very pleasant to deal with.
Steve N
12/3/2016
I purchased "landing jacks" for my 5th wheel trailer and had a great experience dealing with "etrailer.com". Even thought I ordered the incorrect item the first time, "etrailer" was excellent in providing me with return instructions; and refund. Upon ordering the correct items, items provided were correct and I installed them without any issues. I would highly recommend "etrailer.com"
Chuck S.
12/3/2016
Exactly what I was looking for. There were some for sale locally but the price was outrageous so I waited 3 days to get mine through the mail. Super easy to order and super fast shipping. Quality product, definitely worth the price.
Thank you
John W
12/3/2016
Nice to get exactly what you order! I like doing business with this company. Great pricing and processing. Will use you again. Large selection.
Thanks.
Tom H.
12/3/2016
I chose these lights to use in addition to the set already installed on the trailer. They have an advantage in the construction of plastic, no rusting, long bulb life, and larger face exposure for better visibility. I am very happy with these lights and even happier with the folks at ETRAILER. My shopping experience was flawless, simple online ordering process, quick order processing, timely shipping, and protective packing. All of my trailer needs will continue to be directed to ETRAILER.
Bill OD
12/3/2016
great product, prompt communication from time of order to time of shipping, and fast delivery.
love etrailer.com!
JC
12/3/2016
Great product! I searched every where and this was the best price by far! Fast shipping in an amazing box! Highly recommend! They will be the first place I look when I need something else!
Brad R
12/3/2016
Worked as advertised. Easy installation, Well made product. Will recommend this product. I always check Etrailer for my needs.
John D
12/3/2016
Ordered the part that I needed to replace the damaged one. Received it in a timely manner. Great customer service!
Tony P
12/3/2016
Good quality for the price.
Joe D
12/3/2016
pat c was great the best
Thank You
Russ
russ
12/3/2016
Cathy makes this system work! She helped with order & shipping. My order arrived ahead of schedule and items where as expected. Cathy sent follow up email saying package had been delivered.
Maybe a couple of Business Cards enclosed with order to share with others.
Kenny W.
12/3/2016
Whole staff is very knowledgeable and helpful. I have ordered special sizes on certain items and always get prompt and courteous service.
JT
12/3/2016
just as ordered quick and easy
jimmy p.
12/3/2016
Great product, great service...!
Tom
12/3/2016
Excellent service. Arrived within 3 days.. Couldn't be happier with your service. Instructional videos are great also.
JimT
12/3/2016
Great service, very quick and efficient.
Steven k
12/3/2016
order arrived much sooner than I thought. Great company to deal with
Josie
12/3/2016
Item is exactly what was ordered... Etrailer also sent instructional video that was very helpful Will check with etrailer first from now on!!!
Kevin
12/3/2016
Okay so I took a chance on this company not having ever used them before, I was not sure how it would work out with so many internet company's claiming to be the best prices and products on the market...well I was surprised when the quality product offered was delivered on time. Follow-up email confirming the product arrived on time and as advertised...Fantastic company that now has a new customer, best internet supplier for all things Trailer...
Ron P.
12/2/2016
Good price, good product, good service - pleased, will buy again
Bobbie Sue
12/2/2016
Customer service guy was very helpful and knowledgeable.
Caleb
12/2/2016
Can't speak to the product itself, but my experience with etrailer was fantastic.
Lower price than on the manufacturers own web site, very reasonable shipping charges and delivered in 3 days from US to Canada. - No "brokerage, or import" fees.
I'm a "Happy Camper". :-)
GarryH from Ottawa Canada
GarryH
12/2/2016
Product was received ahead of schedule and was exactly as described. thanks for the fast service!! Bill
bill c
12/2/2016
Haven't taken the rug out of the bag yet so I can't tell you as to how it wears but it appears to be good on all the corners and am excited to use it next spring.
Arrived super fast. I love etrailer for RV needs.
Jim F
12/2/2016
I spent considerable time trying to find replacement Thule bike carrier straps, since mine original straps either broke or were stolen. Found the exact straps needed on etrailer.com, and for a fantastic price!! Would highly recommend using this retailer....great prices, fast delivery!! Thanks!
Steve F.
12/2/2016
I have ordered 2 items from etrailer. In both cases the items were as described, and delivered promptly. Even more important, the sales person that I spoke with was very nice, and very knowledgeable. Excellent all around service.
jus
12/2/2016
I am very happy with this product. Pricing and customers service are next to none. Etrailer is my go-to place for trailer/hitch products!
Anthony N
12/2/2016
This hitch ball is exactly what I was looking for. I gambled on it for a special use project, and it fits perfectly. Always happy with the quality and selection from etrailer.
Uncle Mikey
12/2/2016
Lightning fast shipping, Item just as described,Thanks
Kevin
12/2/2016
Wheels showed up on my steps after only a couple days after ordering. Everything looked great and the tires were at pressure. Can't beat the price at this load level. Took them from box to sled trailer in minutes. Already have told a few people about etrailer.com. Thanks.
Adam S.
12/2/2016
Great product and the best technical support I have ever experienced. Highly recommend etrailer
Mark C
12/2/2016
Great seller, fast shipping and good communication and follow up!!!
TK PRO
12/2/2016
my new camper came with too short value handle. you had just want I needed. installed and working fine. many thanks!
gedwards
12/2/2016
Good products and great service. Thank you George. Will continue to use etrailer.
Vince C.
12/2/2016
Great Produce and the best service at etrailer. My go to retailer
Mario C
12/2/2016
friendly service,good people, good products,good prices,fast delivery.very good co. to deal with
RR
12/2/2016
Excellent service!! Purchase arrived quicker than anticipated!! Highly recommend!! I will be a repeat customer!
Suzi W.
12/2/2016
I have yet to strap the chains to the truck. Product arrived quickly and does appear to be exactly as described and pictured in the photos. This is the second product purchased via E-Trailer with 100% satisfaction.
Thanks,
Mark Romeo
Mark Romeo
12/2/2016
We are out of state and when we entered a different shipping address, we received a phone call on our home phone to confirm that this order was legitimate. We really appreciate that extra layer of security provided by etrailer.
Will be installing the wiring kit today. Thx!!
Bill G.
12/2/2016
I bought enough of these to replace all the ones on my class c motorhome clearance lights. They were a perfect fit and after one year still look new!
Great pricing and excellent customer service / support from eTrailer!
Thanks for providing excellent products at GREAT prices!!!
Bill S.
12/2/2016
Haven't rewired the trailer yet, but the items ordered arrived quickly and the order was accurate. Great prices and service!
Jim S
12/2/2016
Shipped in a timely matter. Excellent to do work with. Would definitely use again.
Mike R
12/2/2016
Purchased these for a gift to my son. He is very happy with the item and I am grateful that this item was exactly as described. This company is very excellent. Thanks
Gail H
12/2/2016
Everything I've received from ETRAILER has "fit like a glove".
Excellent service, products and price.
Dave
Dave C.
12/1/2016
Great selection, quick service, quick delivery, and even follow up. What else can you ask for.
Brandon G
12/1/2016
Fast shipping. Works great. Buy again
Joyce c
12/1/2016
Love this company. Great prices and speedy delivery.
Denis with 1 n
12/1/2016
This will be a Christmas gift for my best friend! It came very fast and I hope he likes it. Thank you for your service.
N. Taylor
12/1/2016
Pleased with products. Competitive price. Excellent delivery. Ordered on Sunday and received on Tuesday in Virginia.
Jackie m.
12/1/2016
Exactly what I needed, faster than I expected!
Jeff S
12/1/2016
E-trailer was helpful in finding my replacement part and getting to me quickly. Very satisfied and will do more business with them.
Brad W
12/1/2016
The replacement parts I ordered were just what I needed. The sales person was very knowledgeable and helpful. My order was processed very fast and shipped the same day as ordered.
Very good parts and service.
harold f
12/1/2016
Customer support was friendly very helpful knowledgeable
Part fit perfect short delivery time even on basic shipping
Would definitely use again
Thanks
Jeff M
12/1/2016
Exactly what we needed. Package was great and we received it in awesome time.
Thanks
Ardella
12/1/2016
Great products at an excellent price.
Bill L.
12/1/2016
Received in a timely manner and it solved my problem. I own 7-8 trailers and will now look to etrailer for my future needs. Based on my experience I would highly recommend them to my friends and family.
Robin E
12/1/2016
Took a little while to get but just because of it being back ordered but was notified right away by etrailer people when should I be expecting it, happy with order
Serhiy
12/1/2016
Great product, excellent folks to deal with. If they don't have it then it probably doesn't exist! Thanks...
Jerry Mc
12/1/2016
This is just what I needed so I bought 3. Great people to deal with
Robert
12/1/2016
Only D rated tire I could find on the market for a 14 inch rim. I am very pleased with the increased load rating and performance of the tire. Tires were delivered quickly and the price was awesome. So was the support. Will get my next trailer tires from etrailer
Ken C
12/1/2016
Product fits just fine. Customer service was top notch. I will be shopping here in the future.
Aaron H.
12/1/2016
I could have bought this from different companies, however knowing the service that Etrailer provides there is no better place to purchase this item. The pricing was about the same at all companies, but you cannot get the same service from anyone else. Better talk about the trailer mover, still in box, my wife will not let me open till Christmas, so I can tell you how it works in 2017. I received the trailer mover in two days from Etrailer at no additional cost for shipping, great place to do business with and great folks that helps with theorder and to all the questions I had. Great job Etrailet!
Siscokid
12/1/2016
Great product,service from ETRAILER and price. Thanks Much !!!
Don
12/1/2016
This plate mount with light is the exact replacement part for my boat trailer.
Perfect! And of course E-Trailers service is consistently fantastic! Thanks team!
Lewis S
12/1/2016
I was very satisfied with the product. The staff at etrailer were spot on in every way. I especially liked the way you could go on line and play a video as to how to install the unit. If you are like me paper instructions are great but there is nothing like a personal touch like the video. Delivery was in three days. I would recommend these guys to anyone.
Michael N
12/1/2016
We have been very satisfied with the products purchased for our operations. We utilize these components for our commercial operations mostly off road and they have held up very well. Etrailer has proved to be a valuable resource for us both in the quality of components that we utilize from them as well as the price point at which they sell the products. We will continue to utilize them in the future as we grow.
John M
12/1/2016
The product was very easy to install and incredibly durable. Love it. I would recommend this product and company to anyone.
Richard B
12/1/2016
Exactly what I needed...web site easy to navigate.
Luke R
12/1/2016
was happy to find these spare parts at etrailer. 2 of the original ones were stole recently. Looked at amazon and ebay but i finally found them here. Fast delivery and good price. Thank you
Theo S
12/1/2016
About a year ago I purchased a Hopkins SmartHitch backup cameras and alarm system. Within six months it failed to sound the alarm when approaching an object and the hitch lines on the display would only display for a few seconds. Unable to locate the date of purchase and going through the hassle of contacting e-trailer or Hopkins I continued using it to connect to the trailer using the monitor only.
Today I received an e-mail from (Laura) at e-trailer letting me know that I had purchased the Hopkins SmartHitch about a year ago and wanted to follow up to make sure I like the product after owning it for a year.
I took the opportunity to mention this to the rep of e-trailer who gave me the number of (Kriss Carter) the Hopkins tech. Asking if I could send him a copy of the e-mail I had received from e-trailer he told me that he would send me a new unit.
Could not believe the ease of getting the unit replaced. Should have called six months ago.
Mark T
11/30/2016
I am extremely satisfied with the quality of this product, and the delivery was great.
The price was also very good. I would no doubt order more products from you. Thank you.
Katherine
11/30/2016
The item was on backorder. etrailer.com emailed me every step of the way what the status of my order was. They did not charge my credit card until it was shipped. Very happy with the product and was ok waiting because I knew they were keeping me updated. Would order from them again.
Allison C
11/30/2016
Product was delivered quickly and completely as described.
Jeff
11/30/2016
Products exactly as ordered. Very fast shipping. After I ordered, I realized there was another item I wanted. I called the 800 number and Steffen was a great help, cancelled the current order, placed everything in a new order and added the new item I wanted. Allowed me to get the savings due to order value.
Great service.
Don S
11/30/2016
Ordered a Draw Titer hitch and electrical wiring for my 2016 Honda CRV. Terrific service, excellent pricing and complete instructions and video. As a first time customer, I am pleased!
D.K.
11/30/2016
Everything went smoothly. They had the part I needed and it arrived quickly.
anonymous
11/30/2016
Excellent customer service and good product.
HSG
11/30/2016
ordered a Thule bike rack skewer. It was hard to find but E trailer had it AND at a great deal. Not only did they have it but the upgraded my shipping and watched to make sure it was delivered....E Trailer.com....is HIGHLY recommended!!
John S
11/30/2016
Great Product. Great company. Will do buisness with them again
Jack S
11/30/2016
Exactly what I ordered works great and arrived on time
William C
11/30/2016
Great quality product and quick delivery with friendly service....Thank You etrailer!
Steve A
11/30/2016
Great product! Couldn't find this product anywhere else. You were a life saver!! Nothing worse than a not being able to find replacement parts!! Thanks again!
Chris W.
11/30/2016
Exactly what I was looking for and could not find in stores and was able to find here. Highly recommended.
Chris W.
11/30/2016
Great product! Couldn't find this product anywhere else.
Chris W.
11/30/2016
Fast shipping, Exactly what I needed
Dave R
11/30/2016
works great, i actually had a hard time finding out if this was the specific part for my truck from other places but the operator at etrailer assured me this was the part I needed and it was, its been working great
A Mac
11/30/2016
I bought a Thule T2 Classic Platform 2 Bike Rack. The product seems very solid and secure. Can't wait to take our bikes on a long trip. The service from etrailer was outstanding. I found them very conscientious and supportive. Would definitely recommend!
P.S.
11/30/2016
Prompt and correct
Mark C
11/30/2016
quick shipment great product buy with confidence theses guys take good care of you.
j edgar
11/30/2016
Product is what I ordered and good quality.. fast shipping...Cheaper that my local store(with shipping) and as always I had rather shop online than bother going in to town.. I have had to call etrailer before because of my mistake...they changed my order without any cost to me...
A.D.
11/30/2016
I have ordered several items from etrailer and have been extremely impressed with the service, prompt shipping and prices. I highly recommend etrailer.
Glen
11/30/2016
The right parts and great customer service!
Phil D
11/30/2016
Good products and great customer service. You can by stuff anywhere but having knowledgable people helping you pick the right stuff is what trailer exceeds in.
Thanks!
Phil D
11/30/2016
fast shipping !
mlefranc
11/30/2016
Product arrived in a timely manner and was the exact ones I was searching for. Thank You etrailer.
Tracy F.
11/30/2016
Great instructions, very timely delivery!
Jennifer
11/30/2016
Great product and price will buy again
Jeff S
11/30/2016
Great product at a great price and shipping was quick
Duane B
11/30/2016
The items received work great. No problems here. Thank for the great service.
Frank Dominguez
11/30/2016
We lost our key to our bike rack.
I called eTrailer with the number of our lock and within 3 days the replacement came. Excellent company and service. Thank you eTrailer!
Cheri S.
11/29/2016
Very timely delivery and worked perfectly.
Corey
11/29/2016
came a day before they said it was a very good product and i would buy from e trailer again and tell a freind thxs
keith
11/29/2016
I want to thank you and your employees for a job well done. I have already installed the part on my trailer and it's better than the original one . Your speedy service was excellent that it was delivered very fast. I want to thank you for keeping me informed, by Email,since the part left until it arrived
Mario G
11/29/2016
A+ vendor..pleasure to do business with
Rich black
11/29/2016
Got everything I ordered as expected.
Arvon L.
11/29/2016
As usual, I have no complaints. I always get what I ordered within the specified time frame.
Arvon L.
11/29/2016
Great price, fast shipping
Excellent
11/29/2016
I received the lights I ordered for my boat trailer. They were exactly what I needed. They were shipped promptly and were packaged safely & securely. I appreciate the quick turnaround!
Gus
11/29/2016
Perfect fit.
Fast, accurate, great customer service.
Gary
11/29/2016
Everything fit perfectily.
Bob O.
11/29/2016
great service
drew r
11/29/2016
Super fast delivery and great looking product! Thanks
Les S.
11/29/2016
Great pricing for a license plate light for a horse trailer. Same for shipping. Put the part on and no problems. Love it.
Wilfred B
11/29/2016
Great product performs as stated. Fixed my problem with a leaking air hose fitting. The customer service is awesome. They contacted me immediately concerning a back ordered part and I was able to switch to a different part so that I could continue with my repairs.
Mark E.
11/29/2016
Great product and awesome customer_service
As always very knowledgeable answered all my questions.
A. MACIEL
11/29/2016
Product as described. Best price on the internet. Quick shipping
Steve S.
11/29/2016
This is the first review I have written for any company. I must say the product was exactly what I needed, was not dented or scratched delivered in 2 days and the customer service was outstanding.
This will be my "go to first" web site for trailer products.
Great job and products.
Dan W
11/29/2016
Good products, good prices, and efficient courteous service. A pleasure to do business with etrailer.
Roger m.
11/29/2016
Good product good service.
Larry
11/29/2016
As always just what I need/wanted. Thank you for being the go to people
K Miller
11/29/2016
What a great experience from everyone I dealt with. Was offered several options based on my needs not just a sale. Less than a week my package arrived, Great customer service.
Top marks to everyone, Thank you!
ANDY IN AZ
11/29/2016
I would use them again.
Christian
11/29/2016
Lost one o the center pieces on my trailer. Dealers would only sell me the complete hub for$15. For $xx, i got two, one to keep for a spare, and this included shipping.
I have purchased other items from etrailer and have always been pleased with the product and service.
Gene F
11/28/2016
Excellent product. Had problems with the postal service but the day was saved when Donna tracked down the problem. Thanks Donna
I highly recommend these folks because of their excellent customer service and products.
Harry R
11/28/2016
Service was great, Product also works great!
Clayton
11/28/2016
SUPERB QUALITY!!!!!!!!!!!!!!!!!
GREAT CUSTOMER SERVICE
TOM K.
11/28/2016
Marker light for my Floe trailer. Exact fit, excellent price and quick shipping.
Very satisfied. I will be doing more business in the future with etrailer.com.
Mike S
11/28/2016
The folks at etrailer ALWAYS have the Thule spare parts I need! Everything's very reasonably priced and shipping ALWAYS fasssssst! Thanks again guys and you've got a customer for life!
Dave H
11/28/2016
Great trailer tarp and great price. The Folks at etrailer are always very helpful and provide the best deals.
Shawn O
11/28/2016
Loved the product. Easy to install and arrived in a timely manner. Would order again and again from this company.
Mitch M.
11/28/2016
Bought a Miro-Flex LED trailer light for my boat trailer. The web sight was easy, informative, and it was shipped and received in five days. Installation was easy, wires were color coded to my trailer, a couple of stud/bolts and they were on in half and hour. Tail lights and directional's are nice and bright. Highly recommend etrailer. Hopefully fishing will be that easy.
David E.
11/28/2016
I ordered a few items from etrailer.com. They shipped immediately. When I received the box of goods, I was astounded by the quality of the cardboard shipping box (very heavy duty) and how well everything was packed. Bravo to the packing guy. His/her use of extra pieces of cardboard and that staple gun is excellent.
You have an excellent site. Great products and I love the reviews. You provide all the information so I can decide what works for me.
Thanks,
Kelly
Kelly Houlihan
11/28/2016
First of all, the Rhino Rack is a great product. It is durable and I have had no problems with it, except when I accidentally spilled some greasy spray onto the roof of the car, and one of the racks fell off on the highway... my bad. So I contacted e-trailer at the advice of (Rhino Rack themselves) and they were extremely helpful and prompt in getting a replacement to me at reasonable cost. While I like Rhino Rack products very much, I like e-trailer even better! They are a great company and very helpful, friendly, prompt, and affordable.
Caitlin T.
11/28/2016
Just what I needed. Thank you.
Jim Z,.
11/28/2016
As the proud owner of current and vintage production Thule roof racks I was happy to discover that etrailer has a very large and complete selection of complete assembled products and an extensive catalogue of individual parts for purchase. A remarkable source for Thule.
Henry Smith-Miller
11/28/2016
Exactly what I was looking for at a fair price with great service. Would not hesitate to buy here again!
Jay F
11/27/2016
ETrailer is the best. Quick, efficient, and very easy to deal with. Plus, they always have EVERYTHING I need!
Dan C.
11/27/2016
I went online looking for some good tire chains for my truck.
I ended up calling Bill so I could be sure I received the correct size.
He was very helpful and assisted in processing my order.
I received the chains promptly, they fit perfect and are exactly what I was looking for in terms of aggressiveness.
Excellent experience!
Gary R.
11/27/2016
Recieved product ahead of schedule. Prompt shipping. Very Satisfied. Ordered more products. Tom
Tom
11/27/2016
All products ordered arrived in great condition and in a timely manner. We will definitely order through etrailer again if we need parts!
Rachel P.
11/26/2016
Great experience here. Product was just as described and arrived in a timely manner. Very satisfied!
Chris
11/26/2016
Great price for the harness I needed. Reasonable shipping.
Steve P.
11/26/2016
High Quality (Can't find quality like this in stores). Super fast ship (within three hours of order)
Ed Grossheim
11/26/2016
Good products! Great customer service!!!
Dave M
11/26/2016
Great service. Arrived in a timely manner. Just the parts I needed.
Dave
11/26/2016
Best ever I wish I had found these guys sooner
I bin paying way to much for these items else were
Customer for life
Mike A
Mike A
11/26/2016
George J
Appreciate the Great service, all items where as shown on your site, easy shopping and check out. Tracking info was spot on,,, will shop with you folks again.
Deano
11/26/2016
Excellent service
Jose
11/26/2016
Great product and service
Stephen
11/26/2016
My order was shipped promptly and was just what I ordered.
Steve H.
11/26/2016
fast shipping and great phone support
Paul D
11/26/2016
In addition to this support plate, I ordered a Bulldog Jack and a foot plate. During my prepurchase research, completely frustrated at the lack of detailed product information available on most sites, I finely landed on etrailer.com. I found all the information I was looking for, and the pricing was the best I had found, and e trailer offered free shipping. I placed the order and recived a follow up thank you email. The following day I received an update of the shipping status along with a tracking number. I recived my package within a week via 3-day shipping. The care given to packaging was amazing they could have sent fine China in the packaging.
I love this place and will order from here again.
D.
David McH.
11/26/2016
I really appreciated the way the product description was set up. Based on measurements provided I was able to find exactly the light I needed for my Horse trailer. Would definitely do business with this company again...thank you!
Renee D.
11/26/2016
Arrived quickly, good packaging no damage, good quality products fit is perfect! I do recommend .
Alton K.
11/26/2016
Thank-You George J! I will be back for any future needs.
Jack M
11/26/2016
Very quick delivery, good product for the price would buy again
Alton k
11/26/2016
I have a ten year old Costco trailer that the manufacturer doesn't support for parts any more(Made in Canada). Etrailer told me how to measure the shaft and cap size(1" and 1 15/16"). I ordered two sets of bearing kits, and they fit perfectly! I couldn't be happier with the price, quick shipping and final results.
Bob T.
11/26/2016
after searching multiple websites for the Equalizer 10,000lb gtw/ 1000 lb tw weight distribution and 4 point sway control hitch, E-Trailer had the best deal for the this hitch. Not only the best deal but the best price and free shipping as well. In addition E-Trailer also offered a great price pledge, if you find an equal product cheaper they will price match. When I found a cheaper unit and emailed E-Trailer they matched the cheaper price and I saved another $xx.the hitch was also shipped quickly and I received it 3 days later. Their customer service was great. they were informative, polite and quick with all parts of the transaction, including the price match refund. great, price, great service, I would recommend them and will shop with them again.
mike
11/26/2016
Purfect ! Well packaged ! Arrived two days early ! Great service !
David
11/26/2016
Received my purchase in a timely manner. I've had nothing but success when ordering parts through etrailer for my business. Orders are always accurate.
Chuck
11/25/2016
Easy instructions and simple plug and play. Shipping was fast. The video showing the install for my specific truck played a big part in my decision to buy here.
D Lawrence
11/25/2016
I looked at all my local suppliers, no one could help me. Looked online found what I wanted at etrailer.
The price was very competitive. Ordered the lights, arrived today. Very happy.j
Harold
11/25/2016
Great site easy to navigate use it for all of my trailer needs was able to get the exact rims and tires to match one of my trailers love this site.
david s
11/25/2016
Great selections, fast friendly service.
Farr Arjomandi
11/25/2016
Part was exactly as advertised. It was a replacement plug for my tongue jack. Delivered quickly to my doorstep. Excellent service!
Chris M.
11/25/2016
Excelent service
Vincent Medel
11/25/2016
I am new to having a RV and towing a trailer. A such I don't know what is on the market for this industry. ETrailers has all the answers. I have found several products that make the whole experience easier. This wiring adapter is an example.. I thought I was going to have to make an adapter myself butfound this compact, well designed adapter to do the job. While this item is easy to understand there are others that are a more complex. The videos that are available explain things fully. they ship quickly. This is a great company to buy from.
King
11/25/2016
If you want it right go to eTrailer! I have used them for many items and I can say two things: 1. They are fast, 2. Their products are excellent!
Try them just once and you will always go back!
Tom P
11/25/2016
Always good stuff &great searvice
Walt j
11/25/2016
Received exactly what I ordered
Steve
11/25/2016
Second Order, Good company to deal with. fast and efficient
Jeff T.
11/25/2016
Just what I wanted and quick delivery
Art B
11/25/2016
Good product. Fast shipping. Just as described. Good communication. Great company to do business with!
Richard D
11/25/2016
Very solid, sturdy product. Exactly what I needed, ordered, and it was delivered on time. I particularly appreciated the prompt friendly service in changing my order when I realized I ordered an incorrect item and had to change it.
Jim W
11/25/2016
We do an annual 30-mile bike ride for Thanksgiving and was afraid we could not do it this year because we were waiting for a repair part for three weeks. Thule is the only rack that can carry our heavy electric bikes. But I contacted etrailer and explained the situation. On the day before Thanksgiving our replacement arrived. I was not expecting the entire unit to be replaced. Etrailer saved our family holiday and I heartily recommend them to my friends.
Dennis H.
11/25/2016
Works perfectly. Correct fit .Delivered timely. The people I dealt with were outstanding !
Jimmy S.
11/25/2016
Service is fast and people are nice! Prices are best, or competitive.
Jess h
11/25/2016
As Promised, Awesome transaction
Terry
11/25/2016
Was worried at first if this would fit. Finding the correct parts for the classic body style for 2007 silverafos and not the newer style isnt easy. Most companies dont even know there were 2 different trucks for 2007 1500s. Regardless, this fit perfect. No issues what so ever regarding fitment, hardware, quality or finish. Tucked up under the truck nicely and does not affect anything around it. Even with the tow hooks installed.
Shawn M
11/24/2016
This set fits my RV sink correctly and stores in a nice neat pack for storage. I choose 2 day shipping because I needed a piece in the order as soon as possible. Lisa helped with an out of stock Item and corrected the order very timely and professionally.
Ed W
11/24/2016
This was my first purchase through etrailer. I needed a wiring harness for the purpose of towing a trailer. Every step of the process was seamless, the product arrived on time and the price was very competitive. Harness hooked up exactly according to the directions. Very satisfied. Even the offer to write this review seemed personal - kinda like I was their special customer. As a business owner myself, I realize that all customers are special. Will definitely return to this website in the future.
Jon G
11/24/2016
Fender received 2 days after I ordered it. It fit perfectly.
The online detailed description was accurate and helpful.
R J. Hill
11/24/2016
Product as described, shipping and tracking info was easy to use and kept me up to date on the status. Items came well packaged and the information provided on the website was accurate and easy to find all information needed for replacement parts. I like the way you get customized emails for status and delivery of your items, a much needed upgrade from previous purchases.
Richard P.
11/24/2016
Very pleased with Every order that I've made. Always arrived on time. Changed orders a time or two and was met with the most pleasant customer service.
Larry
11/24/2016
You were very helpful. I will call on you for my next trailer need. Thanks for checking
Rick
11/24/2016
Pleased with prompt delivery.
Ted T
11/24/2016
Excellent service quick ship
Jack W
11/24/2016
Great Service, Great Shipping and GREAT Product, put it to use immediately wouldn't purchase other accessories elsewhere!
Bryan
11/24/2016
My second time ordering from here great service and communication
Michael R.
11/24/2016
The parts have worked out very well and have not had any problems. Thanks again for the parts and good service.
Millard J.
11/24/2016
Prompt service, instant verification of order, correct item, reasonable price, good item quality, instant tracking, delivery as promised. Couldn't ask for more!
Jay G
11/24/2016
Bought replacement Bargman clearance lights and gaskets over a year ago and have had no issues with them. They were a exact fit and were of excellent quality! I would definitely buy these again if I were to need them.
AND, you can't beat the prices OR GREAT service from etrailer.com!!!
Bill S.
11/24/2016
Bought replacement Bargman clearance lights and gaskets over a year ago and have had no issues with them. They were a exact fit and were of excellent quality! I would definitely buy these again if I were to need them.
AND, you can't beat the prices OR GREAT service from etrailer.com!!!
Bill S.
11/24/2016
very easy to order, fast shipping, love the tracking on the order, will buy again.
gary w
11/24/2016
Very fast service, always like doing business with your company.
Tim P
11/24/2016
Product was exactly as described. Fit perfectly. I would use etrailer again!
Kent
11/23/2016
The hitch appears to be made of high quality materials. I cannot wait to tow with it. E-trailer originally sent me the 2.5" shank hitch by mistake. However getting the hitch swapped out for the correct 2" shank was painless. I would definately do business with them again.
James H
11/23/2016
Product is exactly what I needed and ordered. High quality for a great price. Customer service went above and beyond by following up to make sure I received my product and that I was satisfied. I would recommend etrailer.com to all and they will be my preferred vendor in the future.
Rob R.
11/23/2016
Excellent Chains. Light weight, easy to install.
Best of all was the fantastic customer service by Jennifer. She helped me
select the right chains, made sure that they shipped on time so we could have
them before Thanksgiving. She even emailed me once they shipped. Awesome
Awesome!!! Will buy from etrailer again for sure!
Bill S.
11/23/2016
Great service Great People THANKS etrailer Happy Holidays
Jimmy
11/23/2016
After losing my skybox keys, I didn't know how to get new ones. I went to this website and it easily explained the two step process. Even a video to explain it helped determine what I needed. This was very easy and I appreciate the hep and prompt service.
Pete D.
11/23/2016
Great vendor for the hard to find stuff best prices will return
So cimino
11/23/2016
Great service great product
So cimino
11/23/2016
I always have great service from etrailer and always get my order on time and right the first time 1st class vendors thank you and God bless
So cimino
11/23/2016
Product is as shown, will be easy to install thanks to the detailed instructions. The video is also helpful. Customer service person was very pleasant and helpful.
Tom B.
11/23/2016
Amazingly fast processing and shipping. Products were as ordered. For my trailer parts I will buy from etrailer.
David B
11/23/2016
TIRES & WHEELS ARE GREAT. PRICE & SHIPPING YOU CAN'T BEAT. THAT'S WHY I KEEP COMING BACK. THANKS AGAIN MARK
.MARK M.
11/23/2016
Very pleased with total service, shipping. Did a GREAT job.
thanks
Douglas C. Davis
11/23/2016
Great selection of parts for travel trailer and good price on shipping. First time ordering, recommended by my manufacturer. Will order here again.
Sp
11/23/2016
Easy ordering, fast delivery.
Mmartin
11/23/2016
GREAT PRODUCT. WAS A VERY HARD TO FIND GREASE CAP AND THESE GUYS HAD IT TO MY DOOR IN THREE DAYS. WILL DO BUSINESS WITH AGAIN. ALSO OPEN LATE TO ANSWER ANY QUESTIONS.
JAMES W
11/23/2016
Product received quickly. Fit and finish excellent. This is second order I've placed and consider E trailer excellent supplier.
Rick S
11/23/2016
I am writing this review to let you know that I am EXTREMELY PLEASED with your prompt delivery, quality of product, and follow-up with product satisfaction. More companies should follow your business model and professionalism. The chains came in a wonderful carrying case, simple to follow instructions and showed up on time! Nothing could be better than that! I will be recommending you to all of my friends should they have need of your service! I will also be letting all of my friends on SOCIAL MEDIA about you as well! Feeling very good about my purchase and my wife and I's upcoming move to Jackson Wyoming! Thank you.
Kevin LaRose
11/23/2016
great service, the parts I needed . very fast service
harold f
11/23/2016
Excellent! Yakima products have always served me very well! They are durable, lasting, and gorgeous! etrailer is the best place to purchase all your recreational needs! A+ excellent service is what etrailer is about! Highly recommend!
kc
11/23/2016
Accurate order, fast delivery, good online retailer.
John Boy
11/22/2016
Plugs came in 3 days. Every thing was in good order. The order was complete. I have ordered from them before and the experience was the same. They are my go to for all my trailer needs.
Dave E
dave E
11/22/2016
Excellent Customer Service, faster delivery than anticipated, great quality & best price
I could find. Have ordered from etrailer before & will again.
Dave S.
11/22/2016
Exact replacement and works wonderfully. Fast shipping as well.
Dave
11/22/2016
I bought a new ATC trailer and wanted to buy some spare lights if I ever needed them in the future to avoid having to search for them at a later date. The prices were good, placing the order on line was no problem and the shipping/handling was quick. I would buy from etrailer again.
AAK
11/22/2016
Too easy! Great product and great service.
Sean
11/22/2016
Product shipped the same day. Outstanding customer service! I will order from here again.
Justin
11/22/2016
Everything went smooth from ordering to installing. Kept downtime to a minimum.
I would highly recommend. The free shipping was also nice.
Gene S.
11/22/2016
I've always gotten good quality products and if there was a Problem Prompt an Courteous Responses,,Thx for always being Professional,,,
Brian S. DAV
11/22/2016
This isn't a unique item. It can be purchased many places. But, if you want the best price and the best service I strongly recommend etrailer.com. Where else does the person taking your order give you his personal telephone number if you need to reach him. Where else does the order taker find out your schedule (approaching a holiday weekend) and guaranty that it will get there in 3 days... only to have it arrive in 2! Great products. Great service. That's why I'm shopping here again.
Alan S.
11/21/2016
Again I searched and finally came to your site to find just what I wanted. Thank you for carrying the model of light. It may be for older campers but some of us still have them. Thank you very much for your great service.
Joe
11/21/2016
Ordered lock pins for my Blue Ox Tow Bar received this item in record time. item was exactly what I needed first time buyer but not last great company to deal with
Bob S.
11/21/2016
Fantastic Products!
Dan R.
11/21/2016
Have not used yet but sure it will be fine have not been disappointed with anything bought from this company
Frank B
11/21/2016
Always satisfied
Frank B
11/21/2016
Excellent customer service
Brian
11/21/2016
Came on time and as advertised
David
11/21/2016
Works as advertised and arrived on a timely basis.
Etrailer is my "Go To" location for all my RV parts.
Chris S.
11/21/2016
Easy to order and very good shiping
Sylvain L
11/21/2016
It doesn't get any easier than this. In ten minutes it was done and working. Perfect fit all around. If you have a chance to deal with etrailer, do it! They have great customer service. Pleasant, knowledgeable people eager to assist, Thank You!
Frank D.
11/21/2016
This company is great! Standard ground to overnight delivery they have never let me down and to top it off the prices are just as good as the service they provide!!!!
Dennis S
11/21/2016
Everything arrived promptly just as I had been informed and in great condition. Have had great experience with etrailer oN multiple occasions and will continue to look to you for your exceptional customer support in the future. Thanks agaiN for your help!
Matt
11/21/2016
Just the part I was looking for at a great price and reasonable shipping. Excellent communication on order progress. Part is good quality. Will buy again from etrailer - thanks!
Maurice S
11/21/2016
This jack arrived quickly as always from Etrailer...am very satisfied with the product...
Bob
11/21/2016
Excellent stuff. Your videos are top notch and always directd at the particular item. Love buying from you guys!
TabM
11/21/2016
Great service and free shipping!!!
kandk farm implement
11/21/2016
Excellent experience. Customer service person was very knowledgeable. She found the right part for my van quickly. She asked several questions to make sure I was getting the right pat and also everything else I would need for the install. She shipped the hitch and electrical assembly the same day for next day delivery. As soon as it shipped she sent my tracking number and followed up with me a soon as it arrived to make sure everything was good.
My mechanic had no problem with the install - perfect fit. This is my third order with etrailer. I'll ever buy any where else.
Jay
11/21/2016
Product arrived very quickly and was packed very securely. Items were exactly as advertised. Great company to deal with!
Colton
11/21/2016
Free shipping and timely.
Thanks, Dan.
Dan S.
11/20/2016
I couldn't be happier. I purchase the tekonsha prodigy p3 only 4 days ago. I received it within two days. I watched the professional you tube video and had it installed in less than an hour. Great job with the videos. I hooked my trailer up right away and I have brakes. I couldn't be happier with the customer service I received. The follow up is awesome . Etrailer.com is a great group of people. I will be a customer for life. That kind you so much.
Brian Madison
11/20/2016
Fast shipping on a quality product
Larry
11/20/2016
bought the light & lens combo. the lens had a broken tab. etrailer sent me a new lens and here it is. no questions asked. prompt, friendly service. will use etrailer for all my trailering needs.
todd r.
11/20/2016
I will definitely order from etrailer again. Great prices, fast and inexpensive shipping.
Greg
11/20/2016
I am thoroughly impressed with etrailer and their personnel. I placed an order for one of their products. Their response was timely. The correspondence has been great and the prices are reasonable. The product arrived when they said it would and their follow up to make certain I am satisfied has been second to none. I will definitely shop with them again and will recommend them to all who aree in need of their products.
Great job, etrailer!
David M
11/20/2016
Great OEM parts
Fantastic service
Excellent prices
Me = loyal customer
Will C
11/20/2016
Good price, good service, the right part the first time. Thanks.
Dave
11/20/2016
great product etrailer.com great company to work with
chet
chet s
11/20/2016
Got exactly what I ordered. Was delivered quickly and the site was easy to navigate. Would highly recommend this site if your looking for trailer parts.
Ron N
11/20/2016
Like always pleasure to do business with etrailer guys, great products at reasonable prices and quick shipping.
Alex
11/20/2016
Half the price of others for same exact item. Worked perfectly, delivered timely. Highly recommended company.
Brian B
11/20/2016
Exactly what I was looking for. Great price and service. Had it in 2 days.
Larry D
11/20/2016
I can always count on etrailer for hard to find parts and accessories!
Jeff
11/20/2016
The trailer brakes have been working great after installing. They were very easy to install and the Help video was very helpful.
Duane Wiese
11/20/2016
The products are great the team is very prompt and helpful returns are a breeze love the customer service top notch for a online retailer
Lucas
11/19/2016
Products arrived promptly and were exactly as advertised.
Jon G.
11/19/2016
delivered on time as promised
Michael S.
11/19/2016
Great product, reasonable.price,delivery was very wuick, will definitely putchase from etrailer ! Keep up the good service!!
Bob N
11/19/2016
It was exactly what I needed.
Larry G.
11/19/2016
Great price, easy to order with speedy shipping. You can be proud of your company. Thanks
...
Tom h
11/19/2016
Etrailer is one of the best comapanies you will find online. This product, like all the others I have bought from them, was shipped incredibly fast, fit perfectly on my vehicle, and had a very reasonable price. It doesn't get any better than this.
Larry V
11/19/2016
Got the wrong part. Contacted customer service and the new part is on it's way. Great service !!!
William J.
11/19/2016
Good product and great customer service, I tried these legs out and changed a slider hitch into a fixed hitch, I did not feel comfortable with the set up, so I ended up buying a new hitch and returned these. very smooth transaction. I will remain a repeat etrailer customer.
Rockwood 5th wheel
11/19/2016
The parts fit exactly as described in the video. The video was extremely helpful!
Chip S.
11/19/2016
The product was exactly what I had ordered. Price and shipping was fair. Amount of time to receive the item was good. This is the first time I have ordered from this company, I have heard of them with good reviews. I would recommend them to order from
Tom
Thomas Brown
11/19/2016
Winch was great as expected. Price was good. Arrived amazingly fast.
Dr John
11/19/2016
I had a hard time trying to find wheel bearing covers for my metric hubs until I came here. I got what I needed at a decent price and had no hassles ordering. They kept in contact and let me know about my order. A good place to shop. Thanks, Al Ortman.
Al Ortman
11/19/2016
Nice quality products. Fast shipping and excellent pricing. The website is terrific with installation videos. Thanks
Milo
11/19/2016
Item received as described and quickly, perfect transaction.
Brian
11/19/2016
Just what I wanted! Fast shipping. Thanks!
Joe B.
11/19/2016
Exactly as described. Great service quick shipping.
Martha R
11/19/2016
Fit fine. Quick delivery and great customer service. I received confirmation email and shipping info email, plus follow up email to make sure everything was okay.
Thanks George!
Greg
11/18/2016
As usual E Trailer saved the day I received the right parts on time and The quality I expect. The vents went on easily with no fuss.
Jeff B
11/18/2016
As described GREAT product great price THANK YOU!
Jeremy
11/18/2016
As described great price fast shipping thank you!
Jeremy
11/18/2016
Wiring arrived promptly and matches the old wiring in the trailer. great service
MIke
11/18/2016
The same fast and friendly service as usual with quality parts.
JR
11/18/2016
This hood vent is the second sent. Unfortunately the shipping company damaged the first. I emailed customer service and a new hood was shipped that day. They also emailed a shipping tag for the damaged unit. Today I received the new hood, doubled packaged and in excellent condition. Nice clean lines and white, it will look great in my camper rebuild.
I have worked with these folks on several occasions and have enjoyed their service. They treat me like a big time customer... Well, maybe I am. Thanks etrailer.
Kenny K
11/18/2016
The trailer wiring kit was just what was described was easy to put on and I am very pleased and they were very speedy on the delivery too I will buy from them again if I need something else
kevin w.
11/18/2016
We live in very hot and dry So Cal Valley - Our trailer cover fit great but sadly after 6 months a tear appeared on the top surface. ETrailer asked us to send it back and they replaced it with a new cover- they stand behind their product-and their warranty
Wayne A
11/18/2016
Awesome prices and shipping, just what I needed. On time
Manfred u
11/18/2016
Quick service, and just what I ordered. web site is easy to navigate.
Mike C.
11/18/2016
Customer Service rep Steve was outstanding to work with. Ordered the Flexo-Coil 6 wire kit and it was here within 3 days. Haven't tried it yet but it looks great and i'm sure it will work fine.
Doug K.
11/18/2016
Etrailer provided amazing service in replacing a lost key to my Thule bike rack. I definitely recommend Etrailer.
Van F.
11/18/2016
Great service, and follow up. Very helpful staff, I don't run into often. These folks really care.
As far as the switch is concerned it is just like the one installed years back. Still didn't work which tells me it's something else, but we all expect challenges.
Gerald Dowling
Gerald Dee.
11/18/2016
Good stuff fast shipping
Chucks farm equipment
11/18/2016
As a fly fisherman, this hitch cover is a perfect accessory to my van. Thank you also to the etrailer staff who made the purchase process seamless.
Dean C.
11/18/2016
I didn't fully install them because there is no snow. But it looks like it will work. I will add that ease of ordering and fast shipping were very nice.
Mike
11/18/2016
Excellent product and service! You can always count on etrailer for quality and fair pricing,
Dave L
11/18/2016
Great Service!! Great Guys!! I got the product few days later after ordering!!
Frank A
11/18/2016
Good quality for the price. Delivery time was excellent.
Great service on the question I had. Will buy from etrailer again.
Doug
11/18/2016
Awesome products. Awesome prices. Awesome service. Quick shipping. What more could you ask for? Bearings looked great and installed easily. Back on the road again! Thanks eTrailer!
Terry L.
11/18/2016
I ordered master lock keys and received a good product, outstanding customer service, and good follow through on tracking the order.
Keys
11/18/2016
Awesome people to work with!
Jeff B.
11/18/2016
All parts I ordered are correct,boxed very nicely,no damage.
Thanks
Mike
mike b
11/18/2016
Quick turnaround, quality part. Very satisfied
Lonnie
11/18/2016
happy
dino
11/18/2016
Very easy to follow instructions were included. The online video was awesome! Great service from Etrailer. Highly recommend.
Matt W.
11/18/2016
Quality product. Customer service quite helpful in making the right choice. Will use them again.
Frank G
11/18/2016
Etrailers catalogue provided a complete & accurate description of the 8 items purchased. Placing the order by phone was fast & efficient. Items arrived within 4 working days, no tax no shipping charge. Professional all around.
Pat M
11/18/2016
Been buying my trailer and towing products for our business from etrailer for years. Best selection and price around.
Ted
11/18/2016
Received exactly what I ordered and everything worked perfectly. Have used etrailer before and they are always on target. Highly recommend them for all your trailer, RV, or towable items.
Paul M.
11/18/2016
The product is as expected great. What was invaluable was Katie's help. She is quite knowledgeable and that turned out to be extremely helpful. Kudos!
Dan I
11/18/2016
Package arrived in good shape. No shipping damage. Items were neatly packed in a cardboard box using heavy brown stuffing paper.
Quick service. All parts I needed were in stock and shipped out on the same day they were ordered.
I'm very pleased of the way Etrailer handled my order.
Robert D.
11/18/2016
Placed an order for a brake plate, hub and drum assembly, nuts and washers and connectors. Order was processed and delivered extremely fast. The order was complete and everything worked out great. I will be ordering again from etrailer for all my needs. Highly recommend etrailer. Thanks.
Paul D.
11/18/2016
Fantastic service and quick delivery
Kelly
11/18/2016
Replacement part for older version of the Yakima frontloader bicycle rack.
No problem to install, no tools needed, pretty much straight forward.
Excellent service by Etrailer in sending this.
Michael Claus
11/18/2016
quality product at fair price, e-trailer does not disappoint on delivery
mike
11/18/2016
I recently purchased 3 items from etrailer.com on two different orders. The process was extremely easy, the shipment tracking information was great. When I had a question, the Customer Service dept responded quickly. I recommend etrailer.com.
John L
11/18/2016
Arrived very quickly, good price and quality
Russell
11/18/2016
Good quality and price
Russell
11/18/2016
Had to wait a couple of weeks for one piece on the order to come in, but etrailer let me know what was going on. Product looks good, will install in the next couple of days. 2nd time I've used etrailer, good stuff, good prices, good service.
Chris J.
11/17/2016
Received exact replacement part, and it was delivered sooner than stated. Who said you can't have your cake and eat it too?
James
11/17/2016
great product,very fast ship ,would buy again from etrailer
jeff h.
11/17/2016
This is a well made step that will be mounted on my sailboat trailer. It's easy to mount and solve the problem of safely climbing about the boat while preparing it for launch. Price was right and delivery was sooner than expected. This is my first purchase from etrailer, but certainly won't be my last.
Nick H
11/17/2016
Easy to review the products, easy tracking ,great product ,prompt delivery. I will definitely order from E Trailer again
Rob
11/17/2016
After ordering a stabilizer jack I got an immediate email response and an additional follow-up email when shipped. The product performs superbly and best of all I got it a great price. This company is excellent.
Patrick F
11/17/2016
Easy to order, easy to replace......No problems...Thanks to ETRAILER
Richie W
11/17/2016
great service with very prompt shipping.
harold f
11/17/2016
The service was great. very friendly and helpful.
harold f
11/17/2016
It's all good!!
Cameron Roth
11/17/2016
Every time I order from you, I get great service, you have good products and excellent shipping,keep up the good work!
Dennis
11/17/2016
Looks great
Steve B
11/17/2016
Thanks again etrailer!
My parts arrived today and fit just right!
You always come thru!
Tom P.
11/17/2016
No problems..
Eric N.
11/17/2016
Great fast service! I can't wait to order again. What a find!!
Tom H
11/17/2016
Etrailer's price, fast shipping and service is tops!! Part was perfect and shipping was super fast!
Walt
11/17/2016
Excellent quality at a reasonable price.
Jeff W.
11/17/2016
Very nice product and excellent appearance when attached to the vehicle. The single best part of ordering this hitch was the video on your website which showed exactly how to attach it. It would have taken me much longer to figure out with only the written directions.
Shawn M.
11/17/2016
If you need anything for your trailer this is the guys to buy from. excellent product and fast delivery.
Glen Van Buskirk
11/17/2016
Package got lost but they got right on it and found it.
Terry J
11/17/2016
Just what I ordered!
muffy ritz
11/17/2016
Great web site, easy to use. The awesome product videos really assisted in choosing a great bike rack that fit our needs and budget. Competitive prices, excellent communications and fast shipping. Thanks!
Ron H.
11/17/2016
NOT ONLY WAS IT THE CORRECT ITEM I ORDERED BUT WHAT SURPRISED ME WAS THE EXCEPTIONAL FAST DELIVERY......AAAAAA's ALL THE WAY********
CLIFFORD M.
11/17/2016
Great product and very professional service!!!!
Rodney
11/17/2016
Excellent product and fast shipping. Thank you.
Kevin
11/17/2016
GREAT TO WORK WITH. GOT THE ORDER OUT ASAP. WILL DO BUSINESS AGAIN FOR SURE
TROY S.
11/17/2016
I placed my order for two trailer tires and wheels and LED replacement trailer taillights/brake and stop lights. They were shipped that evening and UPS delivered them on Wed. Everything looks good but I have not installed them yet. I appreciate the company follow-up . The price was very competitive.
Darlene S
11/17/2016
When I ordered the wheels I wanted, I was emailed the next day that there would be a short delay in shipping them because they were out of stock . I was asked if I needed them right away and if so , I was given options for other wheels . I didn't need them right away and decided to wait and emailed them back. The order arrived not long after and was exactly what I wanted . My transaction experience with them was positive and very professional . I highly recommend dealing with this company as they will do what it takes to get the job done for their customers . Thanks again etrailer .
Best Regards
Jerry
11/17/2016
Excellent service and product
Mike B
11/17/2016
The coupler worked great! And I wanna thank them for getting me the part sooner than expected and they are great to work with!!!!!
Bill S
11/17/2016
Awesome purchase!
Alex V.
11/17/2016
I have not had the opportunity to install my latest purchase but I am extremely satisfied with all my purchases from etrailer as to the correct part being sent and full instructions for installation. Please keep up the good work and I am so glad for the free shipping of my purchases.
Thanks, Al H
Alvin H
11/17/2016
Very good customer service fast delivery would recommend to anyone thank u
Mike massone
11/17/2016
Shipping was faster than expected, and support was great. I called when there was a potential problem on one set, and spoke to a tech within minutes of calling. Issue resolved.
Dan
11/17/2016
Product was delivered very quickly and in good condition. I have ordered in the past from e-trailer and am very happy with the service
Lisa W.
11/17/2016
Like the heavy duty ratchet straps, they are built well and made for convenience to do a demanding job. I always get value for the money I spend at Etrailer.
Kurt J.
11/17/2016
STAYED IN CONTACT CONSTANTLY FROM ORDER DATE TO DELIVERY DATE. THE PRODUCT CAME PACKAGED PERFECTLY AND WAS JUST AS DESCRIBED. EXCELLANT CUSTOMER SERVICE. I WILL DO BUISNESS WITH YOU AGAIN AND WILL TELL MY FRIENDS ABOUT MY EXPERIENCE.
BOB C
11/17/2016
I had a hard time finding finding the part I needed for my bike rack until I found etrailer.com. Accurate parts diagram and easy ordering gave me my part in 2 days.
George K.
11/17/2016
I have ordered a number of items from etrailer over the years their service and pricing is always the best.
GW
11/17/2016
service was excellant
jim
11/16/2016
I'm so grateful for your company. This is the only place I could find this bearing cap for my trailer. And great service too. I had my hub caps in four days. Thanks again I will probably order from you again.
Elbert B.
11/16/2016
Exactly as product described on web page. Order shipped & received very promptly.
Pete Y
11/16/2016
Delivery was very quick & the item fit perfectly.
Thank you etrailer.
Keith G
11/16/2016
Received what I ordered and in a timely manner. In fact it shipped out very shortly after I ordered it.
This is a great place to get replacement parts for Thule bike racks!
Cindy J
11/16/2016
Just what I needed, and fast shipping.
Don S.
11/16/2016
just got it an it's installed and works great. I purchased from etrailer many times and will do in future.
Jim
11/16/2016
Product fit just like they said it would. Fast speedy good service
Joel
11/16/2016
Hard to find air brake connector, as always can get anything we need at etrailer.
Rick M.
11/16/2016
The heavy duty hitch and other parts that I received from etrailer were exactly what I ordered and at a good price. The delivery was fast and nothing damaged. Thanks etrailer I will be buying from you again.
Rooster
11/16/2016
Very satisfied with the product and how quickly it shipped.
Brian
11/16/2016
Exactly what I ordered. Exactly what I needed. Quick and precise delivery.
Michael J.
11/16/2016
Got the product in a timely manner and just what i ordered.
Phil D
11/16/2016
would buy again, great price, great product.
roger
11/16/2016
Product was delivered on time and expected - Etrailer is great place to find those miscellaneous parts that are hard to locate elsewhere. Web site is good and service is excellent
Martin T
11/16/2016
Ordered tuesday night. Had keys Friday. Excellent customer service. Very fast and keyys work perfectly
rob g
11/16/2016
Exactly what I was looking for. Thank you.
Tony F.
11/16/2016
Received package from Etrailer.com on time and as promised. Have not had the time to install it yet on my Escalade. But so far very happy with purchase and service provided!
Thank you.
Erwin
11/16/2016
Ordered on 5th, arrived on 7th- this was with STANDARD shipping. As always, the customer service was outstanding: order received, order shipped, order delivered. Well packaged. High quality product. Couldn't be happier. I am very satisfied return customer and will continue to make etrailer my supplier for trailer stuff.
Ted F.
11/16/2016
Was here on time hook it up works great no problems yes I will be using you again
Todd H
11/16/2016
Product works great at a reasonable price shipping was fast too! Thanks
Stan g
11/16/2016
Great product selection and easy website to shop is why I keep coming back.
Jtcsr
11/15/2016
Got what I ordered. Good price. Good service. Easy website.
Butch s
11/15/2016
Absolutely perfect in every respect.
Arrived on time, in perfect condition, well packed, and after installation it looks great.
Very competitive pricing for item and shipping.
Thanks again for a great product and I will definitely purchase future items from etrailer.com
Sincerely
Marc
Marc G
11/15/2016
Product was as expected, quick delivery. Highly recommended.
Joe C
11/15/2016
JUST WHAT I ORDERED, SENT VERY QUICKLY.
THANK YOU.
P TESSMER
11/15/2016
Exactly what we needed. Easy order. Quick delivery.
Bill and Beverly
11/15/2016
super fast delivery--good products just as ordered--staff very helpful--and at a super price--very pleased.
Dennis R.
11/15/2016
etrailer.com has excellent prices and selection, especially for my older model Thule bike rack. I like the video links on how to install the product I purchased. They are my go-to supplier for difficult to find items.
Annelise
11/15/2016
Product was shipped timely
Product was in great shape and as indicated
Thank you for the great service
It's a pleasure doing business with you .
Bob Hain
Jupiter Florida
Bob Hain
11/15/2016
New, worked effectively, arrived on time
Jon B.
11/15/2016
The product was shipped promptly. The product was described accurately and fits perfectly. I've been very pleased with the products and services I have received from etrailer.com thank you very much.
Mike G.
11/15/2016
Well Built product. Looked exactly as shown on the web site.
Wes S
11/15/2016
As described
Jim T.
11/15/2016
I was very pleased with the products I ordered from you. I was also extremely pleased with the professionalism, informative, friendly and helpful young lady that took my order. Her name is Katie. Everyone else I dealt with was also very good and knowledgeable. My order was, Tow Bar, Base Plate, Rear Trailer Hitch, Light Bulb, Wiring Kit and other accessories. Everything fit perfectly. Thanks for all of your help.
Robert J. Letellier, Sr
11/15/2016
fits perfect, will buy form again.
fred
11/15/2016
On time will buy again from them
Steve
11/15/2016
The trailer lock I purchased was everything as advertised at a competitive price and shipped quickly. What more can a consumer ask for. Thanks etrailer.
Bill Truesdell
Bill T.
11/15/2016
Super fast definitely order more products
Rudy
11/15/2016
Parts fit perfect..etrailer did an excellent job..very knowledge staff...thanks again.
stuart w
11/15/2016
I buy a lot of products and this was one of the best experiences ever. Everything was awesome in terms of buying, shipping and communication from eTrailer. These guys ROCK!!!
Jeff W
11/15/2016
Everything arrived very fast and just as listed. I will use etrailer again!! Thanks
Mike H.
11/15/2016
I got the right part, in a timely manner and for a good price.
Lee R
11/14/2016
Very fast delivery and item was exactly as described. Have ordered before and will order again.
David
11/14/2016
Exactly what I needed at a great price. Thanks!
Steve M.
11/14/2016
Great product.....Great great service !! Thanks
Steve K.
11/14/2016
Just what I needed. Fit perfect
Great product and Great Sellers
11/14/2016
fair price and delivery time was good.
Mike Shippee
11/14/2016
Good product, prompt delivery, good value
Bob W
11/14/2016
Order the items on a Monday evening about 6:00 pm central time, arrived Thursday evening, I couldn't ask for better service. Price beat local suppliers and other on line vendors when shipping was added. I will definitely use the site again as the need arises. Thank you
Steve J.
11/14/2016
Prompt delivery. Exactly what I ordered. Job complete.
Mark m
11/14/2016
Quality product, fast shipping and a great price purchasing from etrailer. You have all of my future business
marty s
11/14/2016
good price ,excellent delivery time
frank s
11/14/2016
Good product at a fair price. Just what I was looking for. Quick shipping.
Frank
11/14/2016
Great product, and great service by etrailer.
Alberto Duenas
11/14/2016
Received my parts on time and well packaged. I'm building a kayak trailer and etrailer has everything I need for the job! Thanks etrailer!
David
11/14/2016
Red Side Marker Replacement Lens fits great .The lens looks to be of quality material with the mounting screws included was a good idea since mine were ruff looking.
I replaced the driver and passenger side, they are prominent on the trailer.
THANK YOU E-trailer for the secured box and packaging my items arrived in.
Woody
11/14/2016
First time I used this company a I must say that I was very pleased with the service and knowlegiblle rep. Parts shipped right away, I will be back
Hugh Mc Michael
Hugh
11/14/2016
Received product in excellent condition, special packaging. Received in one week. always easy to deal with etrailer.
Mike Kelly
11/14/2016
Second time using etrailer. Ordering ( shopping ) is easy. None of the local supply stores have the selection, or price. Etrailer always has exactly what I need. Items ordered delivered promptly and packaged well. Thank you all for running an awesome business.
13mm
11/14/2016
Second time using etrailer. Ordering ( shopping ) is easy. None of the local supply stores have the selection, or price. Etrailer always has exactly what I need. Items ordered delivered promptly and packaged well. Thank you all for running an awesome business.
13mm
11/14/2016
I have ordered several items from etrailer in the last year or more and have been very pleased with their service. The employees have been very willing and knowledgeable to answer all of my questions, every time. All my items have been delivered in a timely manner.
Very pleased!
Dennis Scott
11/14/2016
Product was exactly what I was looking for. Everything was good through the whole process. Pleased with it all.
Paul F.
11/14/2016
WONDERFUL customer service and prompt hassle free delivery!!!!! We would recommend to anyone searching for the products offered on this site!
WESTCHESTER AUTO SERVICE
11/14/2016
Great products
Don H
11/14/2016
Great customer service in returning the wrong size that my trailer company recommended. Thanks to Chris W. for making this so easy. Have now received the new size in no time at all.
Nick S
11/14/2016
I ordered tires in the past from etrailer for our boat trailer..so I ordered tie downs for back of boat to avoid bouncing on rough roads..they came within a week..I was so surprised..they are fast delivery on standard shipping..very nice quality products..carton has directions for quick release.. very pleased and will order more from them in future when we need something..thank you etrailer..
Tammy B.
11/14/2016
Extremely fast service! Great prices. Quality product. etrailer.com is my first stop for all of my trailer/towing needs.
Grant G.
11/14/2016
Second time I have ordered parts for towing my trailer. Product was a snap well 2 snaps to install and works perfectly. Allows me to move my brake controller between both my vehicles. Used customer service this time as well and was extremely satisfied. Staff was knowledgeable, kind, and friendly.
Don Douglass
11/14/2016
These are straight forward lenses that fit the bill perfectly! What really makes this a five star review though is the service and obvious commitment etrailer.com holds towards their customers! These folks are all over "the customer is king" service model from top to bottom! My hat's off to you folks!
John S.
11/14/2016
Great product. Solid engineering_easy to assemble and function is solid_use of either ball is easily applied.
Company is very accommodating and responds to customer needs above and beyond.
Lorenzo H
11/14/2016
Shipped quick, great price. Well built, installed 1 today no issues, other 5 are for stock or other trailers. Will continue to buy from you. Thanks.
Marc M.
11/14/2016
Excellent product, excellent service, thank you
larry calhoun
11/14/2016
Part fit perfectly. Good price and shipping was very reasonable.
Will check here first for other parts in the future.
Ryan
11/14/2016
Good service, speedy delivery
Tim
11/14/2016
Was the exact replacement part I needed
Stan
11/14/2016
Just what I wanted
RPM
11/14/2016
I received my order quickly. I was very pleased with the quality and fit of the wheel covers. Excellent!
I would recommend etrailer.com and the product.
DennisM
11/14/2016
Great quality product. Will definitely do business with again.
Blu-jay
11/14/2016
The video on your website was genius! I was not sure which replacement light I needed until I watched the video which had a picture of the back of the light. I could see the plugs were the type I must have. Ordering was quick and easy. My lights were just what I ordered.
Thank you again for the video and removing all of the guess work!
Rachel Smith
11/13/2016
As advertised. Great price, no issues. Will be back to buy from here again.
Derek S
11/13/2016
It was just what I ordered. It arrived quickly and slipped right in. Another great product from a great company.
Bill
11/13/2016
I just luv my parts
Great job etrailer
John/Florida
11/13/2016
GREAT FAST SERVICE
William D.
11/13/2016
Great fit! Thanks, eTrailer!
-Jon
Jon C.
11/13/2016
Arrived fast and as advertised. Pricing was good. Customer service followed up to make sure i received my bearing buddies. Will order any future trailer needs from e trailer
Vince
11/13/2016
Arrived in no time..Super speedy....Well packaged..Exactly what I expected.. Perfect fit..Thanks...I'll Be Back !!!
Brad w.
11/13/2016
Excellent product and service was great
Brian Miller
11/13/2016
Peterson trailer marker lens is an exact replacement for the one I accidently broke. George at etrailer had it in stock and shipped it out very quickly. I would recommend etrailer.com and will visit them for future needs.
Al P.
11/13/2016
I have used this product before. I am very pleased with etrailer's delivery time.
Dale
11/13/2016
Nice products
Cory c
11/13/2016
Great product. Works flawlessly.
Etrailer.com was the only retailer that I could find that carried this product in the 6 foot size. Many thanks.
Mike O
11/13/2016
excellent service and product.......very pleased
mike m
11/13/2016
All that is was suppose to be, etrailer did what they said they would. timely delivery
Mike S.G
11/13/2016
This was the easy thing I put together in no time. I'm not one of the best handyman, but this wiring harness was simple step by step and very easy to install. The U-Haul dealer wanted $45.00 to install this unit. Save your money and do it yourself. Thanks e-trailer for making life easy. Great product
mike
11/13/2016
I just installed stainless steel bearing buddies on my new zodiac trailer. This product is excellent quality and went in seamlessly with some tapping against a block of wood. The more important reason for this review is my appreciation of the customer service I received form eTrailer. Before turning to eTrailer, I originally purchased a set of bearing buddies locally which were purportedly the same size but did not fit. After trying a size down which were way too small, I finally borrowed a micrometer and purchased the original size buddies from eTrailer. Would have saved myself a lot of trouble had I just gone to eTrailer in the first instance. Customer service was excellent. Katie stayed in touch with me throughout by email and even telephoned me to ensure I was on track and satisfied. Imagine that? No doubt, eTrailer will be my "go to" company for all my trailer needs.
Jac V
11/13/2016
Just as advertised. Quick delivery. Timely advice of shipping status. A pleasure doing business with eTrailer.
Don in DC
11/13/2016
Thank you Rose G. for making the buying experience easy. You answered all my questions and sent all the information I needed. The parts arrived on time and are exactly what I ordered. Installation was easy with the online tutorial.
Can't beat the service, quality and price at etrailer.
Electric Trailer Brake Assembly - Self-Adjusting R & L
Trailer Hub and Drum Assembly - 3,500-lb Axles R & L
Plus mounting hardware kits
Mike J.
11/13/2016
The tonneau cover meets all my expectations. More importantly was the excellent customer service.
ET
11/13/2016
The product arrived on time and was of good quality. Relatively easy to install. Ordering from etrailor was easy and professional. They showed a true concern for my satisfaction.
Stephen S.
11/13/2016
Very satisfied. .. .
Fred B.
11/13/2016
Great seller
B Ward
11/13/2016
I'm very pleased with the 12 inch spare tire cover I purchased from Etrailer. It was a perfect fit over my spare and appears to be made of good quality materials. I chose the standard shipping option and received my order in just a few days. I'm a happy customer in all respects!
Thanks!
Everette A.
11/13/2016
Very happy with my purchase from etrailer.com. Great service.
Alan C
11/13/2016
I have been very pleased with the hitch I bought and the customer service I received. I had a little trouble installing it but had help all the way through. I have been able to use it to safely tow trailers across the country for my work without incident.
SteveL
11/12/2016
I ordered a set of 4 keys for my truck topper and am very pleased that my order was promptly delivered and that all the keys worked . I would certainly order from etrailer again and will recommend your company to all my friends and associates. Thanks for your excellent service.
Dennis L.
11/12/2016
etrailer always has the right products for the right price, very shipping and great customer service. Thanks for being there with all my trailer needs. thanks again Randal
Randal D.
11/12/2016
Great product shipped. Fast
Danny
11/12/2016
as always excellent products and service I have done many orders with e trailer never a problem thanks guys
jerry b
11/12/2016
Easy ordering fast shipping with the cheapest rate ! Great product will order a electric trailer jack next !
John. L
11/12/2016
Had product in 3 days.
LakeNymph
11/12/2016
fast shipping, lady named Michelle was very helpful and knew what i needed thanks
jim s
11/12/2016
Perfect match again thanks George
Trent
11/12/2016
Etrailer is the gold standard that other companies should strive towards.
I had a hitch cover that was defective so I emailed customer service regarding this issue. Customer service responded within one day giving me a return authorization. I mailed back the hitch cover and within two weeks I was notified that a new cover was being shipped to me. Customer service followed up verifying that I received the product and to make sure I was satisfied. More companies should respond the way Etrailer has done.
Art
11/12/2016
Lisa was outstanding in assisting me with my order. I cannot be any happier with the tires, the service, and with the assistance Lisa provided. Thanks Lisa, you made my day with your knowledge and your wonderful attitude! I look forward to making another order in the future. Mike
Mike W.
11/12/2016
Fast shipping and great product and service
Tommy b
11/12/2016
AS always everything is perfect. Great company.
Bill
11/12/2016
Wow what great service. My wheels arrived early, in perfect shape thanks to the great packaging. These guys are my go to place for trailer parts-thank you to all involved!
Shortpants123
11/12/2016
Worked great I have used a lot of etrailer products and always been happy
Carl B
11/12/2016
Perfect fit, 2 day delivery, great customer service!
KathyL
11/12/2016
Website is user friendly & found what I was looking for within minutes. Proce was very reasonable. Product was ordered & received within 4 days! It was high quality and exactly what we needed to replace a polypropylene wheel on our PWC trailer jack. This is our second purchase from etrailer &, I'd use e trailer again without any hesitation. Thank you
GG H.
11/12/2016
Great service, fast shipper
John W
11/12/2016
The staff at etrailer was friendly and personable. My order came in on time. Parts quality was very good and fit perfectly. Couldn't ask for anything more than that.
Tom M.
11/12/2016
I am building a Kayak Trailer and used the parts i purchased for kayak supports. I contacted etrailer and my first order was shipped. I had to place a second order that was a little different. I was contacted because they thought the order was a duplicate and already entered. The second order had minor differences but was correct. The point is they were concerned and called me to ask the questions instead of just shipping possibly a duplicate order. I have never received a call from any other online vendor checking to see if my order was correct. Have referred them to another man with a similar project. Great Job!!!
Tom M.
11/12/2016
We buy a number of things from E trailer and have always found there support and online cataloging very helpfull.
Greentree Automotive
11/12/2016
Perfect fit, promptly delivered.
John O
11/12/2016
Great product always happy with E Trailer
Steve2000
11/12/2016
I called an order in for one of our customers who needed a brake assembly ASAP. I had to have it overnighted. I got it the next morning, and it was exactly what we needed. I have ordered from Etrailer many times and have ALWAYS had prompt, courteous, and professional service. I recommend them highly and of course I will continue to order from them in the future! Thanks to everyone at Etrailer! Dana Danson, Parts Coordinator at Camping World
Dana D.
11/12/2016
The key worked as it should.
Very quick order confirmation and delivery for a fair price.
Kenneth B.
11/12/2016
Good service
Only Jesus gets 5 stars
Roy M
11/12/2016
Products are excalty what we ordered to match what was on trailer. I placed order at 8:00pm on Wed night and two hours later order was ready to ship and I had my order Friday for weekend project. AWESOME!!!!! Can't believe they got order out that fast and correct !!
Chase B
11/12/2016
Shipped as agreed
Mike
11/12/2016
Great service, delivery as promised
Mike
11/12/2016
Product was as described. Ordering from E-Trailer was effortless and the product arrived rather quickly. I would order additional products from this company.
Brett S.
11/12/2016
Thanks for getting this to me so quickly. Thanks again.
Justin Griffith
11/11/2016
received the brake assy and was quite satisfied with it. company was great to deal with and it came quickly even thou I asked for econ shipping, would not hesitate to order from them again
john p
11/11/2016
shipped the same day.
tony d.
11/11/2016
I've tried several of the retail stores in my area for the smaller sized bra for my utility trailer. Couldn't find. Decided to try on line. ETrailer had three sizes and lots of Q&A's regarding sizing which was most helpful. Measured my hubs, ordered and fit as advertised. Perused rest of web site and found other RV items for my travel trailer. This is a whole lot easier shopping than driving across the county to nearest store and then trying to locate needed item. I'll be back.
Bernard F.
11/11/2016
Excellent communication, fast shipping and the product I needed at a fair price. Thank you!!
Soleil
11/11/2016
Great product , fast service, best price. Ya gotta love it.
Joe k
11/11/2016
Great service will always use etrailer
Ienardo
11/11/2016
Fantastic service -A+. I paid for 3-5 day shipping and received my order the next day.
Mike N
11/11/2016
Quick response, original product, just what I needed for repairs. Much appreciated!!
Mike P
11/11/2016
Fast shipping. Ordered on Wednesday and received on Friday. Awesome service.
Jbos
11/11/2016
This strap assembly is precisely what we needed for our bike rack. I assumed we'd need to purchase a whole new rack, that we would not find the correct replacement straps.
etrailer came through with the parts, at a great price, delivered right on-time, as promised. Thank you for the great service.
John O
John O
11/11/2016
Same quality as unavailable oem clearance lights, but at one third the price I always paid for these. Great delivery time and very cheap shipping cost.
Dave
11/11/2016
My straps arrived on time and look great. This is my second time purchasing from etrailer.com and will come back again!
Ken
11/11/2016
Another great Thule product...
Folks at Etrailer provided immediate communication when I requested shipping details.
Tom 2
11/11/2016
Came on time and exactly what I thought I was getting. I would recommend etrailer.com to anybody
Trevore B
11/11/2016
Good quality, good price, fast delivery. I'm happy. I would recommend.
Fred D.
11/11/2016
Excellent product, shipping for fast, quality material
Julio cordero
11/11/2016
Product was exactly what I needed. The customer service was among the best that I have ever had. I'll be looking to this company for my future needs. Thank you!
Rita W.
11/11/2016
Order was processed and delivered quickly. Exceeding my delivery expectations for ground. Continuous follow up on the order. Savings was great. Definitely will be back.
Greg M
11/11/2016
I have made 3 or 4 purchases from etrailer in the past few months. The video's were amazing in helping me, the ease of purchase and the follow e-mails and ontime delivery out paced almost all other online sites...maybe all!!
Dan C.
11/11/2016
To whom it may concern,
I must compliment Jennifer S. for her professionalism, knowledge and diligence, explaining the product and finally shipping on time. If the product is half as good as the service I received. We will let you know how the product works after instillation.
Regards,
David Cohen
Jennifer S
11/11/2016
The sight was extremely easy to navigate, no issues with checking out and, received the product in a couple of days... what more could you ask for.
Thanks, Etrailer!
Charles C.
11/11/2016
Fit perfect, fast service. Etrailer is my go to always.
Tim
11/11/2016
Ver,very very, great great service, lady I talked with was very helpfull, trailer brake and pig tail worked as should, one of the few online companys I have dealt with
Tommy r
11/11/2016
Exactly what I needed and could not find in any local RV or Trailer store. I will look to etrailer first next time.
Robert
11/11/2016
Fairly easy to install. Need a power drill and drill bits. The company is great. service is great. They even upgraded the shipping for free for me. I would totally buy additional things from them.
Sang L
11/11/2016
Each item I have ordered from eTrailer has been specific and exactly what I needed. On the phone service/ product representatives answered all my questions about products,etc and have been EXCELLENT. I would not hesitate to advise eTrailer to anyone seeking their product lines. eTrailer has become my one stop shopping location for all my trailer needs.
Randy L
11/11/2016
E Trailer is one of the best on line vendors I have dealt with. Deliveries have been prompt and products have been of very good Quality. Most of my purchases have been CURT BRAND and they have been excelllent quality.
Bill C
11/11/2016
Awesome customer service. Great parts.
Clark W.
11/11/2016
I lost my original bracket and lived without it for a couple years. After purchasing other parts I took a chance and looked to see if there was a replacement bracket and low and behold there was! Got it in a couple days, problem solved.
Ben B
11/11/2016
after visiting 2 local parts stores and still not getting what I needed, I decided to use etrailer. within a couple minutes I had found exactly what i needed. I took all the stuff back to the auto parts store and bought from etrailer for way cheaper! Parts fit perfectly and customer service was excellent. First rate business all the way, in my opinion. Very happy with my etrailer experience.
Troy L.
11/11/2016
Got exactly what I needed in a very timely way...Very fair shipping costs...I'm 100% satisfied...larryd
larryd
11/11/2016
This is the third time I have purchased lights for my boat trailer over the years and the service has been outstanding. Follow up from the vendor has been quick and informative. I have always received exactly what I ordered and the quality is what I expected. Delivery has not been and issue, everything delivered in the time line promised.
Pete
11/11/2016
Quality parts. Very happy
Dave N
11/11/2016
Great service!
Randy
11/11/2016
Product was as described. Parts fit perfect. Shipping time was excellent. Would order from etrailer again.
Randy
11/11/2016
Product came with everything I needed and the video made it so easy to figure it out.
So far no problems!!!
Clyde M
11/11/2016
Product arrived on time and was the correct part. Will use again when the need arises.
Great company to deal with.
Brad
11/11/2016
Great service very nolagable most of the time have placed many orders with very good satisfaction will continue to purchase in the future.
Freddie
11/11/2016
Just what we were looking for. Fast service.
Marge V
11/11/2016
The people working here are patient in answering questions and know how the products perform. Will shop here again.
Deb P
11/11/2016
Part is perfect. Worked great. Just what I ordered
Melissa
11/11/2016
I had reached out and got advise on the exact parts needed for an older carrier box that a cousin had handed me to use.
I got the parts quickly and have replaced the worn out ones and it is basically working like new.
Great knowledgeable and helping staff.
Appreciate their help all along.
Krishna
11/11/2016
This arrived quickly and was package securely. It was a perfect fit and the jacks operated as it should. I think the company has great prices. They also follow up with you and many companies do not. I would recommend this product and company.
Harry C
11/11/2016
Sent on time and fender as advertised. very happy and the price was reasonable! Have shopped etrailer before and will use the site again in the future!
Charlie 3
11/11/2016
great product and really quick shipping
don s.
11/10/2016
I bought this for a gift for my Dad. It arrived very fast and is great quality. I would definitely order from them again!
Lauren
11/10/2016
Great product I use it on my 2" receiver with a bike rack and I have no movement whatsoever. The product shipped on time and we had great customer service! Keep up the great work!
John T
11/10/2016
Great looking wheels and tires for my trailer. The hub covers added a really nice look. Best shipping from anyone I have ever dealt with. A pleasure to do business with.
Mark
11/10/2016
Received quickly. Excellent product
Dave b
11/10/2016
Great product. Received in timely manner. Perfect fit for my trailer.
Brian W
11/10/2016
Great product fast shipping after I put the order in. Email came with tracking number on it just click you see a map & info. right were it is. There are in my Favorites. It is already on my trailer great fit.
John B
11/10/2016
After ordering four st215/75r14 tires for my travel trailer I realized the quality can't be beat so ordered another for my spare and it came within 2 days of ordering .... I recommend etrailer
Andrea and Brian from ohio
11/10/2016
This item was lost in the system when bulldog did their thing and replaced with another item number. The new number was incorrect for my application. However, lisa at etrailer did an exceptional amount of work in finding the correct part with the correct number and the item fit perfectly. Great people to work with.
George S
11/10/2016
My oem item arrived quickly and as described. I would definitely do businesses with etrailer for future needs. Thanks!
Andrew S.
11/10/2016
Thanks so much for your fast response,
and now I can winter rise my travel trailer
Bruce
11/10/2016
Very quick precise service
Merv P
11/10/2016
I have a well-used Thule Hitch rack. etrailer.com was easy to navigate, very reasonable price-wise, provide factory replacement parts, and my order arrived promptly. I will be using etrailer.com for all of my hitch-part needs.
Dan O.
11/10/2016
I appreciate the quick service and reasonable price for the keys and shipping. Email and links for shipping were also helpful.
Thank you,
John
John
11/10/2016
Great company to do business with. Great products!
Steve
11/10/2016
Great product fast shipping
Wayne W
11/10/2016
Works great and the instructions were also great! I think I also viewed an online video to help me with the installation (but that was over a year ago so I can't remember that for sure).
Lance G.
11/10/2016
1st time user of etrailer. John was great working with over the phone, making sure everything was right on shipping address. Got it really quick
thru regular mail. Product looks great. Pleasure doing business with these guys. Thanks
Terry young
11/10/2016
was in perfect condition and should do the job--great customer service
Robert Gardner
11/10/2016
Quick shipping. Great hotline help.
Mark S.
11/10/2016
Product I ordered took 60 min to mount and ready to use. The customer service was great because I ordered the wrong steps at first, but that was corrected in short order. Great people, great product, and I am looking forward to doing more with this suppler.
James A
11/10/2016
Beat price found, beating out E Bay and many others, but do be careful while ordering you might feel your in a road runner cartoon ordering from ACME, cause this company delvers so fast that no sooner than you place your order its waiting in your mailbox.
R. Brett
11/10/2016
Used this hitch a few times this summer and it works perfectly. Glad I got it. Suzanne at eTrailer is an excellent service rep and I really appreciate her help in getting me the right parts. I'll be back when I need these products.
Rick K
11/10/2016
I've been very happy with both price and products purchased from etrailer. Tom
Tom L
11/10/2016
I purchased some replacement bolts for my skybox. They came in the mail very quickly and were exactly what I expected. Etrailer has the best prices on replacement parts for sure.
Kyle M.
11/10/2016
I have used Voom cleaner since my travel trailer was new. It is a great multipurpose cleaner. I also ordered new stainless steel center hubs and new chrome lug nuts . Everything seems to be high quality . Delivery was prompt and error free. Thanks for a great online store !!
RLB
11/10/2016
Wheels arrived in good shape and look great. Thanks for being fadt. I look gower to doing future business.
joe moss
11/10/2016
Arrived on time and fit perfectly.
Jason C
11/10/2016
Returned product with no hassel and got the correct handle everything is working.
Dave G
11/10/2016
Best service I have ever had order from online.
Lee M
11/10/2016
Couldn't be more pleased! Thank you!
Alessandro Guglielmino
11/10/2016
Good product, direct factory replacement.
Have ordered twice from e trailer and been very happy with quick service , no hassles.
W.A. Vann Blaricum
11/10/2016
First time ordering from etrailer. Very satisfied with the ease of use of their site. All product came as advertised and shipping was seamless and fast. Will absolutely use etrailer again. Also will recommend to anyone in the market for their products.
Rick
11/10/2016
First time ordering from etrailer. Very satisfied with the ease of use of their site. All product came as advertised and shipping was seamless and fast. Will absolutely use etrailer again. Also will recommend to anyone in the market for their products.
Rick
11/10/2016
The wheel and tire are what I needed for my home made project. Great quality product and came as noted in the catalog.
Greg A.
11/10/2016
The unit was what I ordered, came to me fast and packaged well.
Greg A.
11/10/2016
Parts were received quickly and were exactly what I needed. Easy, do-it-yourself latch replacement
Joe F
11/10/2016
Excellent communications on when product would arrive. Very well done
Dutch Vanderburg
11/10/2016
Excellent customer service. Very responsive staff.
Thanks
Dwayne P
11/10/2016
Ordered #1469DAT lock and trailer step for my husband. He loved it! Product was exactly like described! Very speedy delivery!
Customer service was awesome!
Dolores
11/10/2016
Great product. Very fast delivery.
Hugh L
11/10/2016
Great and fast service! Part arrived as described online. Best price online.
Judy M.
11/10/2016
So far so good, I have not put the tires on the rig, however the ordering, shipping and appearance of the tires is and was an enjoyable quick process. I would recommend this website to everybody. Thanks for a positive experience, so far, will update if anything negative arises.
Tia M.
11/10/2016
The product fit perfect and worked as advertised.
Steve
11/10/2016
Thank You for sending a replacement lens for my utility trailer. After looking at local shops I just went to your site found it, placed order and it was here by the end of the week. Thanks Stephen
Stephen F.
11/10/2016
What exceptional service! Whilst I was happy to find these screens, it was this companies terrific service that really hit the mark. The items were dispatched quickly, arrived in couple days and was followed up with several info emails
. I winter in a large travel park inMyrtle Beach SC and have passed on to all I meet ref etrailer.com.
Thanks George we will do more business I'm sure!
Stu
Stuart D
11/10/2016
Delivered on time and packaged well. I have ordered multiple items with no issues and products are what they say they are.
Great Job!
Tim
11/10/2016
Great customer service from etrailer! Looking forward to mounting my Yakima fairing with these guys.
Andrew L
11/10/2016
Needed a spare for my car hauler trailer. The one sent was exactly what I wanted and arrived right on time as promised. Will definitely use this site the next time I need more parts
Paul G
11/9/2016
Awesome! Extremely competent,,we'll do it again.
John Breen
11/9/2016
Very good product great price and friendly service )
Mark
11/9/2016
Impressed with delivery time received just a few days after ordering. Now just need to make time to installed. Thanks etrailer.
Matt C.
11/9/2016
I received my sink earlier than originally set. This was the first awesome experience . Secondly I opened my package and the sink looks extremely great, much better than pictures, very stylish.
Sherry W.
11/9/2016
I was very pleased with the knowledge your sales person has. Told my what I needed and why. Mounts are better built than I expected. Low cost and fast shipping. My slide in camper is mounted and ready to go. I will buy whatever I may need from etrailer. Com Thanks for the fast service.
Ronald R.
Ronald R.
11/9/2016
Received order next day. All ready have it on. Jest what I ordered. Great service.
Jack T.
11/9/2016
It was very simple working with etrailer. The tires for our gooseneck horse trailer were exactly what we needed and ordered and they arrived even earlier than promised. We wouldn’t hesitate to work with etrailer again.
Lawrence
11/9/2016
Searched local store and a few site before I found it here. Good delivery time and perfect product!
Hossein V.
11/9/2016
Delivered the exact product in the exact timeframe as promised. I'm golden!
Joe
11/9/2016
Great service as always. I have purchased many items from etrailer over the years and the quality is always good and the service, Excellent!
Mike M
11/9/2016
Super fast shipping thank you very much!! Carl
Carl
11/9/2016
I love dealing with you guys, first class web site, fast shipping, great tracking info. All around, a great company to do business with.
Dennis J
11/9/2016
Great product. Fair price
Cam S.
11/9/2016
thank you very much. i could not find that product let alone the price anywhere else. excellent.
pat Brown
11/9/2016
Had the part I needed. Booked marked etrailer.com and will be purchase here again.
Tom L
11/9/2016
I can't say enough about etrailer.com. They always have what I need and they go out of their way to make sure I am satisfied. I am restoring an old boat trailer and the rubber spring bushings were completely worn out. etrailer had the perfect nylon replacement bushings for me. I got them in a couple days and they fit perfectly. Just a great place to do business.
Richard M.
11/9/2016
PRODUCT FITS AND WORKS PERFECTLY.SHIPPING WAS VERY FAST.ON LINE VIDEO GREAT HELP IN INSTALLATION.
BRUCE
11/9/2016
Fit perfect and easy to install!
Jim B.
11/9/2016
2016 Dodge 1 Ton received fast installed easy, instructions were helpful but the etrailer video made it a step by step install. great hitch for the money.
Mark D.
11/9/2016
The product is exactly what I was looking for. Price is great. Delivery always amazes me - fast.
Vjohn
11/9/2016
product arrived as promised. Great customer service! Highly recommended.
Tony S.
11/9/2016
We ordered it on Monday and it arrived Tuesday, we were pleasantly surprised, great service!
Debbie H
11/9/2016
Great product. And great peoole to deal with
Affordable camper and rv service
11/9/2016
I have ordered several times from etrailer and have always been extremely satisfied with their products, prices and delivery. My recent order for two fenders for my tow dolly was no different.
Mike Montgomery
11/9/2016
product received in good condition, fair price and quickly shipped. Etrailer continues great customer service.
phil
11/9/2016
Received my order exactly in time frame stated. Order was exactly what I needed. This occurred because of the knowledgeable help I received when ordering by phone.
James M
11/9/2016
ALWAYS GOOD SERVICE
DENNY BASS
11/9/2016
Just 5 days from order to delivery, well protected in a double layer box, tires have recent dates and look great. They will go on my trailer soon, can't wait to go camping!
Rob
11/9/2016
Prout looks good and fast service
Corky k
11/9/2016
Everything was great, shipping, part, description and followup!
Jeff
11/8/2016
Great pictures n a video to watch prior to purchase. Loved the free shipping n got here in only a few days! Wheel was exactly as pictured n loooka even better on the trailer.
Anthony
11/8/2016
Parts look to be made well and fit is good. Order was pack great
Tom
11/8/2016
Product was good quality and fit well also shipped very quick.
Bob R
11/8/2016
product arrived well packaged ,and can not beat the price. very satisfied
Ari Galante
11/8/2016
The items ordered arrived when I was told they would and were installed the same day.
Dennis
11/8/2016
Needed Wesbar lights for my boat.Called the toll free number and got excellent service.I already had wesbar on my boat they helped me order replacements.The wesbars work great.I own two boats and they are on both.
Ricky W
11/8/2016
Great product,,Fast shipping,,,Great customer support
Brian G
11/8/2016
Great price and fast shipping!
Chuck
11/8/2016
Great service!
Bud Yelkin
11/8/2016
Very nice products. I even got them on sale. Speedy shipping and nice follow up. Could not be happier. Thanks, E-trailer. I have purchased from you before.
Forrest
11/8/2016
These reduce the risk of serious injury from the sharp corners on slide outs
They fit well and since they are in place once installed they are far superior to the option of using split foam swim noodles since frequently the injury occurs due to failure to put the noodle on the slide. Great etrailer customer service as usual, a company that really knows how to provide customer service
Curt
11/8/2016
Worked Great. Came quickly
Evan
11/8/2016
Incredibly good service. I got my product in 3 days. Most companies don't even process orders internally that fast.
Love this company
Greg Theus
11/8/2016
I ordered two 235/85R16 radial trailer tires with 16" wheels 8 on 6 1/2 - LR G on a Wednesday and the tires were at my house on Friday. Exactly what I ordered much faster then I thought possible. Fit perfectly, look good, and perform as expected. Will definitely do it again.
Bill Mc
11/8/2016
Many thanks for your prompt shipping and your al the support etrailer overs
Really can't say enough, but , some of us would be loss with out you!
Thanks again, Sincerely, JW
JW
11/8/2016
Prompt shipping and delivery. Great service.
Tim H
11/8/2016
Great service. Helpful staff. Quick delivery.
Doug
11/8/2016
Good product, quick shipping, easy to install.
Purchaser
11/8/2016
Product is exactly as described.Good service,fast delivery quality product.Recommend doing business with trailer.
Jude S
11/8/2016
Outstanding. Inexpensive. Super fast shipping
Nowkissthis
11/8/2016
An excellent value, great product, and a world-class supplier combine to make this one of the best purchases I've made.
James W.
11/8/2016
Great product great pricing fast shipping need I say more
Zackery
11/8/2016
Product is working well, and if we need to purchase other items for the trailer, we will not hesitate to do business with etrailer.com
JMH
11/8/2016
Good price product was a good replacement for my trailer as advertised. Instructions for replacement were descriptive and helpful!
Jim F
11/8/2016
Product was delivered in a timely manner and works as advertised!
Ken W
11/8/2016
This was my second experience purchasing products from etrailer, and both experiences have been positive. They have reference pages available on their website for additional information on applictions should it be required, and are available to answer technical questions via 800 # should the need arise. They are very friendly people to deal with and have quality products that are easily installed.
EHAWK
11/8/2016
Everything great! Excellent service, thanks!
Scott
11/8/2016
Very good quality and fast shipment...I will be ordering again and again from this company...very trustworthy!!!
Lisa J.
11/8/2016
working with eTrailer was great - I had a very small order but they still gave it urgent attention. They didn't have the parts in stock but they got it fro the warehouse very quickly with only a couple day delay. They kept me totally informed and responded to my inquiries right away. Great service
RRS
11/8/2016
Great experience. Was looking for a specialty hitch drop. Only company that had it available. Service, shipment was perfect.
Robert D
11/8/2016
5 star seller helped me identify the correct hub foe my axle and shipped all the parts I needed quickly
david d
11/8/2016
I love dealing with etrailer.com. This is the second product that I have ordered and just like the first it is everything that I expected. Delivery was right on time and the rack installed in my enclosed trailer very easy. Its been on the job now for almost a week and works like a charm.
Larry L.
11/7/2016
Wow! That was the fastest shipping I have ever seen heading to Guam. Ordering was super easy and shipping was immediate!!
Thanks! A++++++
William C.
11/7/2016
Good turn around after placing order.
Mike B.
11/7/2016
Very great product. Excellent care in shipping!! They have great tips and instructions online that helped out as well. Certainly will buy from again. This review was written 1 year after our purchase and everything is still working well as expected.
Jason M.
11/7/2016
Perfect. The part ordered was exactly the right part. The service from etrailer is outstanding. Right part, speedy delivery, excellent customer service.
Steve Prentice
11/7/2016
I bought a st185d13 tire and wheel and they came super fast and are a very good product. This is the second time buying from e trailer and will not be the last.
mike
11/7/2016
Fast friendly service!! Got my products a few days after I placed my order! Great people and great customer service!
Lee S.
11/7/2016
OMG. The hardest thing in the install of this brake controller was putting the screws under the dash. I'm looking forward in using my brake controller this week. The customer service was the best I've experience in a long time. I will be ordering more stuff soon from this company.
rafa v.
11/7/2016
I was able to locate the parts with ease. Add them to my cart and checkout within a couple of minutes... I received the parts from UPS just a few short days later... I couldn't be happier with the whole experience start to finish... I had never heard of this company prior to this purchase. I will highly recommend this company to anyone I know looking for any trailer related needs... thanks again...look forward to doing business again with you in the future.
Jeremy G.
11/7/2016
Excellent help selecting the product I needed and timely shipping.
john w
11/7/2016
Easy to find items on their website. Fast follow up email confirmation, shipping info and delivery. I will use etrailer again in the future.
Dan A.
11/7/2016
Easy install. There is a video with instructions. Quality product. Fast shipping. Very satisfied.
Shayla A
11/7/2016
Received clips within 5 days, just what I needed and installation instructions were perfect and very easy to follow. Thanks, Doug
Doug M.
11/7/2016
Excellent semi-hard-to-find product! You're now my go-to guys for these tires.
Ben Washington
11/7/2016
This trailer light bulb fits my existing Peterson 154A trailer light. And shipping from etrailer was fast, convenient and cheap.
It fits.
11/7/2016
I recently ordered a complete hydraulic disc brake kit for my horse trailer, as I wanted to change out the worn out electric drum brakes with something better. I worked with Carla on getting all of the right parts to make this changeover. She was very helpful and made sure that I got all of the necessary parts on order. I received everything in one shipment and set out to install the brake kits on all four wheels.
I ran into a problem with the brake line kit that was supplied by HydraStar...they didn't include the brake lines and fittings for the second axle as was specified in my order, so I had to make a special run to my local auto parts house to get the lines and fitting at an additional cost. I placed a call to eTrailer to let them know what happened and they said that they would have a tech from HydraStar give me a call. NEVER GOT A CALL FROM THEM!!!!!! Anyway, the installation proceeded and all went smoothly after that. It took me two and a half days to do this entire installation myself and I am very happy with the results. I just got back from a 2000 mile trip with the trailer and everything worked perfectly. Thank you Carla and eTrailer for your help and providing good quality products.
Dan Y.
11/7/2016
Received what I was looking for in a timely manner! Great tracking and follow up!
Thanks!
Kelly M
11/7/2016
The Plate arrived today very fast shipping. Great company everything arrived perfect. The Plate is exactly what I wanted and expected. Exactly like the picture. Good quality Very good company to do business with.
David J
11/7/2016
Great quality product, excellent service!!
Randy S.
11/7/2016
Excellent turn around time. Received product in two working days. Staff was very helpful with the order. They verified the hitch would fit my vehicle and were able to answer technical questions on the product.
Scott
11/7/2016
Very well built, looks great, the rotating screw covers are cool. I am so glad I found E trailer, I have purchased parts to restore an old trailer, and now a decorative piece for my truck and my experience has been great. Fantastic prices and fast efficient shipping. I have several trucks and two more trailers and E-Trailer is the only place I will shop.
David S.
11/7/2016
Adding additional lights, wanted the same as original. Great product, great company, super shipping. No down side at e trailer.
Scott
11/7/2016
Good quality, timely shipping!
GregF.
11/7/2016
Thank you very much I had trouble accessing the internet your representative was outstanding she walked me through the process, explained the different options for delivery and continued correspondence to make sure I receive my shipping. What a great experience she is an excellent representative for your company
Arnie
Arnie M.
11/7/2016
The delivery and service were outstanding.
Earl E
11/7/2016
exactly what I was looking for. Installed quickly and works great.
Dan Keller
11/7/2016
Everything was as it appeared on the web site.
Earl E
11/7/2016
This review isn't specific to the actual product yet, since I haven't even had time to open up the box yet. This review is specific to the delivery...my package wasn't supposed to be here until 11/7, but it arrived three days early on 11/4! Awesome shipping...Under-promised and over-delivered, which is the way it should be!
The next time you see my name pop up, It'll be for my review of the installation of the distribution hitch...stand by!
Aaron G.
Aaron G.
11/7/2016
Somehow I lost these but a quick google search sent me to etrailer. Ordered, and two days they were in my hands thanks etrailer!
Dale M
11/7/2016
Everything is working great!
Appreciate your follow up.
Gary H
11/7/2016
Chains fit perfectly and the customer service was great.
Dan Steed
11/7/2016
I'm glad I found you guys! The battery filling bottles worked real good and they were HALF PRICE of the ones I have been ordering!! I ordered 30 of them for our business. They work better than the previous bottles I have purchased elsewhere, as some of theirs were defective. I will definitely order more of these from etrailer.com when I need some. Oh yeah, thanks for the fast shipping!
Don T
Don T
11/7/2016
The staff at etrailer were very helpful. They processed and shipped my order quickly. The replacement handle rod for the stabilizer jack does the job nicely.
Larry
11/7/2016
fast to ship... good price.....
ray
11/7/2016
Fit my needs exactly. Exceeded my expectations. Would purchase another without reservations. Good product and excellent service.
Ted C.
11/7/2016
Have always used this great product.
Fast service from merchant.
Mike N.
11/7/2016
Fast shipping. Piece of cake to install. Awesome video of installation. It was spot on. Great customer service on phone too.
Will W.
11/7/2016
Great product, quick delivery. Erickson E-track Wheel Strap With Roller Idler And Ratchet. Had part of one of my straps missing. They were quick to replace the item with no problems. Great customer care service.
Thanks
Jeff F.
11/7/2016
Fit just perfect. Bar none the best customer service and you get to talk to a live person here in the US.
Carlos R
11/7/2016
Extremely knowledgeable about their products and what is the correct fit for your car or truck. Great customer service and live up to their word about price matching.
Carlos
11/7/2016
Placed to order on a Monday and received it the following Friday , super fast service.
Rob
11/7/2016
This product is very functional and easy to assemble. The price is lower than other manufactures of the same style item. I will continue to use etrailer and recommend the superior service to friends. Thanks for your follow up after the sale and best wishes for continued success in meeting customer needs.
Joel K
11/7/2016
great service as always. thank you
Howard Beck
11/7/2016
We bought a used Thule Parkway Bike Rack and realized some of the pieces were missing- end caps. We found etrailer on a google search. It couldn't easier- very efficient web site. They shipped the replacement piece and we were very satisfied. I order a few more replacement parts for the bike rack and will continue order parts and items from etrailer. Thanks
Vince R
11/7/2016
The Yakima Fairing for the Load Warrior cargo basket is excellent. It is made really well, looks amazing, and does a great job of directing wind. One of the greatest things about the Yakima fairing is where I purchased it from, etrailer. One of the best places to shop, with excellent service, prices, selection, and care. I highly recommend the Yakima Fairing for your cargo basket and I definatley recommend you purchase it from etrailer, if you want excellence to go along with a great fairing from Yakima! A+
casey
11/6/2016
This is a great replacement. It fit my Thule cargo carrier perfectly. Great pricing and the transaction was excellent. I
ANTHONY A.
11/6/2016
Kit worked perfectly and was very easy to install. Especially after watching the video instructions. Wish all my online purchases worked this well.
Rocky P
11/6/2016
Needed this incandescent backup light for an after-market pickup bumper. LED's are 3 to 4 times the cost. I could not find it at any of the retail automotive stores around, but found it a etrailer.com !! Needless to say, I think I'll be back to etrailer.com for parts for any of the 10 ag trailers I own!!!
A.H.
11/6/2016
I was so relieved that etrailer had replacement keys for our roof carrier. Ordering was easy and shipment was sent promptly. I was very pleased!
Heather G
11/6/2016
Keys arrived quickly and worked perfectly. Tracking information was accurate and updated in a timely manner
Tim
11/6/2016
very helpful, came when they said, and exactly what was advertised and
a supper price.
thank you very much.
jeff
11/6/2016
I have ordered fron etrailer many times and this is my first review. I have never been disappointed. Thsy have a great selection of top quality products. Buy from etrailer you won"t be disappointed!!
Thank you
Patrick
11/6/2016
Nice & bright!! Going to order 2 more. Appreciate etrailer customer service & immediate shipment
Dana
11/6/2016
product was exactly as discribed & packed great. delivered promptly. very nice transaction. THANKS
don l.
11/6/2016
Great product. It took me longer to round up my tools than it did to install. The video by etrailer was a great help. As always, great service from etrailer and their staff. They really do care about their customers. Have ordered my Blue Ox Sway Pro, hitch ball and tekonsha brake controller from them. You can't go wrong with etrailer.
Paul Pannell
11/6/2016
This company is GREAT! My item came so quickly... I was impressed.
Denby J.
11/6/2016
Exact match for a piece that broke on a trailer that is more than 15 years old. We feel lucky to have found etrailer and that they stocked the missing piece.
Joe S
11/6/2016
As expected! A+
Ashley
11/6/2016
Quick service. The part shipped fast.
Spencer c
11/6/2016
Fair price received very fast fit perfectly etrailer has always taken good care of my needs. What you see is what you get. Great customer follow up
Bob R
11/6/2016
This is the second hitch ball that I have ordered from E trailer. I can tell you beyond a doubt that it is a quality product. When you deal with E trailer you will be very satisfied. When it comes to shipping your product George in shipping is the best!!!
Thank you
Mike M
11/6/2016
Veey happy with on etrailer.com's on line shopping experience and shipping response was great.
JDS
11/6/2016
Thanks for the great price and fast shipping!
Jerry Reagan Jr
11/6/2016
Was able to get the same USA made coupler for replacement, bolt holes lined up,
quick shipping, would do business with these folks again.
Thanks Gib
Gib
11/5/2016
Excellent product and excellent service. With a fifth wheel and two utility trailers and a pickup truck I am always needing something and etrailer always comes through
Benny P
11/5/2016
This is not the first time ordering from etrailer nor will it be the last. As usual my package was delivered ahead of time with no issues. Have never received anything from E Trailer that was not as advertised. Special thanks to Shery for all the help.
Benny P
11/5/2016
Just what I wanted. The light went on easily to replace a dull porch light. Way better. Quick ship as always. My favorite rv parts store
Steve
11/5/2016
Very satisfied with your product the mirrors worked out well looking forward to shopping again at your site
Mike
11/5/2016
Good parts always with good prices. Very fast shipping.
william
11/5/2016
Good quality and fast shipping
Greg s.
11/5/2016
Great product good price and fast shipping....
Greg s.
11/5/2016
Everything I have ever purchased from etrailer has been great the prices are very good shipping is excellent
Kurt
11/5/2016
Awesome product! The trouble shooting page is great. Etrailer is the best place to buy parts from. They have installation help on almost everything. I'll come back and "do" recommend Etrailer to my friends.
Rick V
11/5/2016
GREAT PARTS FROM GREAT FOLKS!!!
jim b
11/5/2016
Seems to work fine, it was shipped very fast, the price seemed fair, and the seller provided good email notifications about the status.
Robert Z
11/5/2016
Product was just what I needed and came in a timely manner. Will use this company again !!!
Shane O
11/5/2016
Great service excellent pricing fast delivery thanks George
Ramon
11/5/2016
I will not use the cover until next spring. However, I'm very impressed with your service. Ron
Ron Eaton
11/5/2016
Ordered online and it was delivered quickly and efficiently. It is exactly what I expected and fit perfectly. I would definitely order here again!
Vernon
11/5/2016
Ordered a pad for my running boards. Pad was sent in 3 days of ordering. Will definitely order again. The pad fit perfectly.
Jerry M.
11/5/2016
Ordered yhis as a gift. Came immediately! Great place to order from.
Kathy R
11/5/2016
GREAT PRODUCT, BUT WRONG FOR MY JOB. SERVICE FROM etrailer HAS GOT TO BE WORRYING THE COMPETITION.
TIM
11/5/2016
I was at a dead end street and tried to back up. In the process I bent one of the arms on my Blue Ox hitch. Etrailer sent me a new one which I quickly installed. I am very pleased with the product and especially etrailer's responsiveness.
Dennis L.
11/5/2016
excellent service by this seller
Chuck
11/5/2016
Excellent customer service. Received my order earlier than expected! 5 stars.
Dexter
11/5/2016
Received exactly what I ordered and very well packaged. I replaced these slipper springs the same day as they arrived and they fit perfect. Even with standard shipping my parts arrived earlier than expected. Billing made simple. Will definitely use them again for future purchases.
Jeff Martin
11/5/2016
Great service! Quality parts!
CptCrunchie
11/5/2016
price was very fair, timely delivery, haven't installed it yet but it should fit what I was looking for very well
Greg M
11/5/2016
These were on back order from the factory for several months. Many retailers would have cancelled the order and asked customer to submit another order at a later date. Etrailer was diligent in the order tracking and sent me email after email on the status of my order until it finally arrived at my front door. They never gave up on my factory back order so I never gave up on them.
Thank You Etrailer - and especially Erika for her many follow ups.
Tom Ellis
11/5/2016
My trailer tires arrived as promised,I won't be installing these til spring. Etrailer is the only place I will shop for all my trailer need, fair prices and fast delivery and Great Customer Service
Art D
11/5/2016
Excellent service, fast shipping and overall exceptional customer service.
Happy bike guy
11/4/2016
I have used etrailer many times, great products, great pricing and fast shipping!
Chris B
11/4/2016
Super fast shipping. Haven't used it yet.
Mike M
11/4/2016
Got the pads Wednesday put it Friday. Thanks
Warren S.
11/4/2016
Great customer service. The item I ordered was shipped the same day. I was impressed with the etrailer follow-up to make sure I received the product. Definitely will order from etrailer.com again.
Thomas C.
11/4/2016
etrailer provide a prompt delivery of Thule's pin at a very reasonable price.
David Hudgins
11/4/2016
Got here quick,appears to be of good quality --installing saturday
Pete F
11/4/2016
great service
butch
11/4/2016
Ordered 3 vents and all arrived on specified date. Appeared to function properly as I have yet to install one. I have replaced several vents of different makes and these seem to be constructed as well as the others. Price was reasonable and I would order them again. Service was great
Dave L
11/4/2016
Fast delivery and right part.
Robert O
11/4/2016
Customer service was excellent , delivery was prompt and the product was in good shape. We have not had the product installed yet. Thank you
Tom E
11/4/2016
Ordered on Tuesday and received them on Friday, great price and will be using etrailer.com again. Positive experience!
Billy H.
11/4/2016
Have not used item yet. But fast delivery
Ron E
11/4/2016
Have not used item yet. But fast delivery
Ron E
11/4/2016
Great chains. Quality looks awesome. Haven't used them yet.
Great service and expedited shipping!!
JT
11/4/2016
Thank you etrailer.com, you had what I wanted and shipped it out faster to me than I had asked for. Great work, your web site will be the first I look at from now on. I hope I never have to use my tow hook, but now I have one. Thanks again!
DougPueblo
11/4/2016
It is what it should be....satisfied and thankful that etrailer stocks parts for Thule.
Thule's wed page is a disasted....etrailer saved me.
stan
11/4/2016
Great customer support
Jim S
11/4/2016
As always...packaged professionally and received promptly. Very satisfied and will continue to do business with etrailer.
Don T.
11/4/2016
Customer Service at etrailer was excellent as always. I had originally recieved two the Torklift turnbuckles but the eyebolt in one of them was frozen, probably cross threaded when assembled. etrailer sent out a replacement immediately.
Thanks etrailer!!
Borregoman
11/4/2016
Needed to replace side makers on my 5th wheel, as most of them were cracked, or broken. Purchased new ones from etrailer, and they fit perfectly!!! No new holes to drill either!!
Thanks a lot!!
Bob B.
11/4/2016
Ashley, thank you so much for all your help and helping me get the items I needed to be able to go on my trip as planned. I would not of felt comfortable going on my trip if I didn't have those items to protect my generators from being stolen. Thank you again Eric
Eric
11/4/2016
Great locks and great company would buy again from them
Kevin G
11/4/2016
VERY SATISFIED WITH THE PRODUCT AND FAST SHIPPING THANKS
DAN
11/4/2016
I ordered more parts (lights for my motorcycle trailer) than really needed but now I have plenty of spares. These parts were exactly what I needed and were very reasonably priced. The shipping was quick and the order was filled correctly.
Great Job !!!
Brian J
11/4/2016
Great product, great service. I will order from etrailer again.
Kevin
11/4/2016
good light great place to purchase from
Micah B.
11/4/2016
Light work great. Look nice and are bright. etrailer.com is great to work with and have great products.
Micah B.
11/4/2016
Ordered 2 trailer tires/ rims from etrailer. The people at etrailer are always helpful and professional. Great price, Free shipping, Arrived on time. Will always order from etrailer. Thank you Kevin northern ca.
Kevin M
11/4/2016
Arrived quickly and exactly what was needed
Jennifer
11/4/2016
I ordered these spindles over the phone with the help of a nice representative. I was repairing a 26 year old homemade trailer and didn't know many of the exact specifications. The sales rep. patiently helped me out and found exactly what I needed.
I have ordered from this company before and they have always been helpful after the sales with technical questions. I usually try to buy locally so I can utilize technical support if needed for a purchase, but eTrailer provides that convenience.
Ian
11/4/2016
All the parts that I have order have been great. Now I know were to get all my parts. Your are on my favor lists.
Thank you
Cheryl
Cheryl
11/4/2016
Wow! This is a quality jack for the price. I just needed a simple, light duty jack as a replacement for the original one on a small cargo trailer. Even thought its weight rating was the same as the original, close inspection revealed that is constructed of noticeably heavier components. It was a direct replacement except for some minor fitting through the existing hole in the "A" frame trailer tongue. I am a returning customer to etrailer.com and will continue to do in the future. As far as I am concerned, they set the "gold standard" for the way online businesses should operate. They make the whole buying process (product selection, payment, shipping, etc.) simple and user-friendly. Way to go etrailer!
Ben R.
11/4/2016
Perfect. shipped when stated and arrived packed excellently.
As promised all good.
S Mark
11/4/2016
great
les gillett
11/4/2016
The parts I bought for repair fit perfectly and worked properly after the repair. Thanks for supplying me the parts.
John M.
11/4/2016
good sturdy vent, well made, best price I found, service was good, received right away
do_little
11/4/2016
The wheel cylinders arrive on time and fit correctly. They are working properly.
Lee L
11/4/2016
It was amazing experience dealing with sales, very helpful, amazing delivery service and best of all was the product was so easy to install.
Thank you very much Etrailer
Jack
Jack C
11/4/2016
Exactly what I needed. Timely delivery. Glad I found you!
Tom K.
11/3/2016
Reasonabe price, parts fit well, glad etrailer had replacement parts. Very fast service. I will look to etrailer when I am ready for a new bike rack.
Ben R.
11/3/2016
Was easy to install per the instructions given with product. Good ordering process and delivered as promised.
Rayford B
11/3/2016
Was very pleased with my purchase from etrailer.com. The website was easy to use, I was able to find exactly what I needed and my order was shipped in a timely manor.
Jason D.
11/3/2016
Thanks etrailer ,
Quick service great prices !
Jim
Jim S
11/3/2016
Good selection, good quality , reasonably priced...received in timely manner
Donnie J.
11/3/2016
Great tail lights, the price you can't beat and fast shipping too I definitely will be back if I need more parts thank you so much
Robin G
11/3/2016
Product is exactly as expected and delivered extremely fast. Very satisfied customer.
Rick R
11/3/2016
Outstanding price, very fast shipping, and top notch quality parts. I put the new galvanized hubs together with fresh grease, and they went together and installed perfectly. Overall experience is that e-trailer...George and company...are the best trailer part seller I have encountered in rebuilding several boat trailers over several years. Highly recommend! Will be using them again. Thanks, CWW
Chuck w, Aiken, sc
11/3/2016
Install was a breeze!!! Good product, Great price, EXCELLENT SERVICE!!!! Will do business again!!! Thank you!!!!!
Gary
11/3/2016
a good deal, fast shipping, no gimmicks..
thanx guys
I just received the jacks. They appear sturdy enough. I hope so since I won't be able to install them for at least another week or so. Then I will know if they are a good value. Shipping was fast and the price seems good.
LJ
11/3/2016
Good service, fast delivery. Will order again any parts that may be needed
Richard Roberts
11/3/2016
Super fast shipping and awesome product. Theirs company rocks!!!!!!!
Tony M.
11/3/2016
awesome product, fast shipping.
i chose etrailer because you have the best images/ descriptions and videos.
awesome service. dont hesitate to order from these guys.
bill vogt
11/3/2016
Item was as described and fast shipping.
Thomas D.
11/3/2016
Very happy with the service that you guys provide, thank you
Felix ramos
11/3/2016
Originally ordered a different brand of tail lights, but unfortunately one side was back ordered which would have delayed my shipment enough to put me pass my deadline to have my trailer ready. Rebecca at etrailer.com worked with me and suggested these Optronics lights as an alternate. She had them shipper out that day and they arrived quickly and in great shape. this vendor offers exceptionally good customer service and very reasonable pricing for all of your trailer needs. Will definitely be using them again for any of my trailer part needs.
WayneS
11/3/2016
This is the second ladder rack ordered from Etrailer. It arrived on time and in good condition. Easy to order and arrives on time... What more can you ask for?
Jeremiah D.
11/3/2016
Arrived extremely well packaged and exactly as advertised! Well done. I Will purchase from etrailer.com in the future. Highly recommended!!
Darrell
11/3/2016
etrailer is an excellent vendor, repsonsive to the order and delivery of the products. Everything I have received has been exactly what I expected from the web site. Good Company, try it for whatever you need.
Steve L
11/3/2016
Completely satisfied with the product and the whole experience from ordering to receiving to installing.
I was surprised that the product perfectly aligned with the predrilled holes on my vehicle. Start to finish, I had the hitch installed in less than a 1/2 hour!Amazing company....amazing products!
Dave S
11/3/2016
Great item and fast shipping
Jodi
11/3/2016
Thanks for the follow up, I just re-ordered from a E-Trailer a few days ago. The service is great.
Wade S
11/3/2016
Wow! Good business is where you make it. Yes, your products, as well as your service, were perfect! Thanx for asking.
Tian C
11/3/2016
The products are fine. Recently,I purchased a hitch to attach the bike rack.
Everything arrived complete and in good order.
Rick
11/3/2016
Very good product, and the service from sales rep was very nice and professional in the needs of my order
Boat buddy
11/3/2016
Great parts excellent price and the very best service ... you just can't beat it !!!
Scott w.
11/3/2016
Excellent customer service, best your going to get from an Internet company
Mike C
11/2/2016
What a great experience. I had a blow out while traveling on the interstate. I couldn't find the wheel bolt pattern anywhere so I looked them up and they had exactly what I needed. Great price and I had my replacement delivered to my door free shipping and very quick. I am very satisfied and would highly recommend etrailer.com to anyone. Thanks Jim
Jim B
11/2/2016
All of the products we have ordered are of top quality and if the service was any better, the products would be shipped before the order was placed. We really like doing business with this company and have given them repeated business. It just doesn't get any better than this.
Sandra W.
11/2/2016
Just what I wanted and the price was right
Great
11/2/2016
Ordered a pile of stuff to do a complete trailer rewire.... all was perfect!! I'll be back for my next project!
DeeBee
11/2/2016
product as advertised Fair price with good shipping.
would buy from etrailer.com again
lLarry B
11/2/2016
Product was very fast to ship. Exactly as ordered and very very friendly service.
E-trailer will be a go to for me. I found them on Google.
Kevin S
11/2/2016
great products, fast service ,good prices, what more can you ask........
chris f.
11/2/2016
Product is exactly as described and was delivered promptly. I would not hesitate to order from etrailer.com again.
Chuck
11/2/2016
Shipped ahead of time and product was just as advertised. I will post pictures of my camper with leveling and anti sway hitch soon. Customer service was great--seems like a family owned business that actually believes in what it makes and wants all customers to be informed and satisfied.
Jack
11/2/2016
All parts, anytime
Sharp, G
11/2/2016
Again the value was what brought me back to ordering this hub. Also quick shipping and great communication helps me put etrailer at THE top when I've got a need like this.
Thanks again!
Hope to upload pictures soon.
Dwight B.
11/2/2016
This is my second order for this spring and I couldn't be happier. The price is very good for what you get and it serves a perfect purpose for the trailers I build.
It's also nice having the people at etrailer to communicate with when you've got questions.
Looking forward to my next order!
DWIGHT B
11/2/2016
great personal customer support, very quick ship and great products. Thanks
Bob Whiteaker
11/2/2016
Installation was easy. Great customer service.
James B
11/2/2016
It works and fit just like I expected , use it weekly , couldn't ask for anything better, thank you for your wide variety of service and products
Shane M
11/2/2016
E Trailer always exceeds expectations. The parts are always available and high quality. Extremely pleased with customer service as well. Always willing to help!
Parts Dept
11/2/2016
It's been a year now and all I can say is that etrailer has provided me with the product(s) I need for a multitude of different jobs/projects... They feature in depth inventory, great specs./description, high quality at a good price, prompt shipping and all round EXCELLENT service... I can ask for nothing more, thanks.... Sam
Sam VanNorte
11/2/2016
I ordered several items for my boat trailer to replace the springs and renew the related hardware. There was a little glitch, as the springs were sold out in inventory. The etrailer staff quickly advised me of this issue and offered alternatives. However, my order was shipped was shipped within a few days and arrived as ordered. I will definitely use etrailer again.
Dennis G
11/2/2016
Exactly as ordered. Shipped immediately. Great price. Excellent customer service.
I have ordered from e-trailer MANY times over the years and have been 100% satisfied every time in every way. I have referred MANY people and all are just as happy.
Bob B.
11/2/2016
Received my item in good time, works great! Thank you etrailer!
Matt W.
11/2/2016
I ordered the product in the afternoon and was informed it shipped the very next day. How can you ask for better service than that? The product was packed carefully and arrived in perfect condition. Thank you very much.
Mike M
11/2/2016
Delivered as expected.
Al.p
11/2/2016
Like that the internal parts are brass. Should make for long use. Like the efficiency of etrailer.com in completing my order in promised time.
Robert L
11/1/2016
Extremely happy with both the product and service. Could not ask for a more.
Bob W.
11/1/2016
Excellent pricing and shipping
Scott S
11/1/2016
Great prices .Fast delivery
Brian S.
11/1/2016
Product was good, communication was fast,, recommend to all!
Ed S.
11/1/2016
I found etrailers website easy to navigate for the product I was looking. Each product provided it's own rating, so I was able to choose the bike rack that fit my vehicle and was affordably priced. The bike rack was shipped ups, who delivered the box the an out of sight location. The box sat in the rain, I contacted ups, who picked up the box. etrailer was great to deal with on the replacement. I would definitely check for future products.
Stewart R
11/1/2016
I order a lot of items from your co. and they are always top notch. Usually I speak to one of your customer service people and they are always able to guide me to exactly what I need. You will always have me for a customer.
Roy H.
11/1/2016
Product was exactly as presented on the web page. Delivery time was 2 working days. Couldn't ask for anything better.
P Denney
11/1/2016
I got the item I ordered in fantastic time. Your service is wonderful. I will definitely order again when I need something for my rv.
Leon S.
11/1/2016
etrailer has always provided parts in fast action
tom smith
11/1/2016
Excellent service
Jack R.
11/1/2016
Excellent product and service. Will buy from them again and again
Jack R.
11/1/2016
Quick process and fast delivery.
Chuck S.
11/1/2016
Sorry I bought them for spares incase I break down. I did install two a couple weeks ago but they haven't been on the road long enough for me to evaluate. I am impressed by your companies follow up.
Matthew K
11/1/2016
Received my replacement parts for a luggage rack for my vehicle within three days which I thought was great. Had a question on installation and had to call for assistance. The representative was very helpful and made informed suggestions on my installation. I will not hesitate using etrailer in the future and I would highly recommend them.
Doug Boudreaux
11/1/2016
all is well thanks for checking in, I'm very satisfied ,when I need more parts I will contact you again.
Isaac G
11/1/2016
I'm very pleased with everything I've ordered from you and anytime that I need something for my trailer I will definitely order from you. Everything is always met the standards that I figured it should.
Gary B
11/1/2016
Love them! You guys are amazing thank you so much!
Jenny E
11/1/2016
This is my second order from etrailer in 30 days and all was right on time. Even when there was a little delay due to the manufacturer, etrailer communicated with me extreme well.
Chuck C.
11/1/2016
Aloha to whom concerned:
I had broken me railing foot on my Thule rack do to strapping plywood down on a windy day. Driving with this headwind was just to much for the rack. I found etrailer online, found the parts and placed the order. Everything else was clock work. Factory Thule parts showed up within the week, easy to replace and I was back in business. Living on the Big Island of Hawai'i, This is on heard of.
When I first broke the railing foot i thought I was up a creek with out a paddle. I thought I would have to buy a whole new system from a local dealer (if I could find one). Then wait 6-8 weeks for it to arrive. This is how it usually works living on a island in the middle of the Pacific. When I was able to order the parts at very reasonable cost, have them in a week, & installed with in 20 minutes. I was a happy camper.
When I need any trailer or other truck accessories parts, I will go to eTrailer.com
Thank you & aloha
Daniel T. Goodwin
Daniel Goodwin
11/1/2016
great products fast shipping everything I need for my trailers, thanks Demetrios
demetrios f
11/1/2016
...nice bike rack; excellent etrailer.com communications and service in exchanging the YAKIMA for the incorrect THULE rack initially received.
RON WOODS
Ron S
11/1/2016
Great pricing, fast shipping.
Curtis G
11/1/2016
You had what the repair shop said they couldn't find. Great job
Carl
Carl G.
11/1/2016
I ordered a hitch and it came quickly. I am pleased. I can always call if I need to change anything.
Bill
11/1/2016
Fast shipping. No damage to product, nothing missing. I would order from etrailer again.
Kevin J
10/31/2016
I spent more money at my local fleet market store buying lights that didn't fit. The trailer lights I bought here were no more money WITH shipping and fit perfectly. I have saved this site in "my favorites" just in case I ever need to do this again.
Jim M.
10/31/2016
Great product but even better customer service!
Mark W
10/31/2016
Correct item delivered in a timely fashion. Well pleased with my purchase and the others I have made in the past.
Texx
10/31/2016
Product arrived on time. The jack was an exact match the came on the trailer 20 years ago. I did not have to modify it in anyway. Was installed in less than 15 minutes. I found the information and tutorials on the website accurate and helpful. Customer service sent updates on the progress of my order. I was able to track the package from start to finish with the link they provided. I will definitely use Etrailer in the future.
Thank You
Bob S.
10/31/2016
Taillight for boat trailer. Good description of product, fast delivery, and worked as described. Will definitely do, plus recommend, business with them in the future.
Thanks Lance
Lance H.
10/31/2016
Excellent service! Received my parts in the mail FAST! Parts bolted together perfectly no hassles or problems!! I will FOR SURE use this company for all of my future needs!!
Greg
10/31/2016
This product is just what I wanted and well made. Customer service was great and shipping extremely fast. Thanks
Mike E.
10/31/2016
etrailer had the parts I needed which I was able to quickly find due to their excellently detailed web site. Quick shipping and very reasonable prices had me sold that these guys are a great resource that I will be sure to use in the future the next time I need similar parts for my bike racks etc. Great prices on the OEM parts I needed and very quick delivery A1 all the way.
jlipsky
10/31/2016
Web site easy to follow.
Product shipped quickly and arrived on time.
Will use this service again.
Thanks' for the quick service.
Larry
10/31/2016
Great products, prices and excellent follow-up. Very Pleased and will order again.
FrostyP
10/31/2016
Salesman was very courteous the product arrived on time and was exactly what we ordered what more could you ask for .
Paul Stone
10/31/2016
Just had these tires installed on my travel trailer this morning. They look great and hopefully they will be very serviceable. Service from etrailer was awesome!
Brad N
10/31/2016
Received in a very timely manner with great communication throughout the process.
Although we haven't used them yet, I am certain the customer support will continue to be stellar and will not hesitate to contact them or purchase from etrailer in the future.
Frank B
10/31/2016
Very helpful from ID'ing the correct tire to getting the tire. It actually arrived a couple of days early. I was very pleased in dealing with the folks at E- trailer. Very good at what they do. As an example, since my shipping address and billing address were different they called to confirm everything was correct. I was very pleased with the quality of service and attention to detail.
Frank D
10/31/2016
New hitch pins work better than the OEM! Thank you Jameson!
Michael W.
10/31/2016
Product arrived in timely matter and just desribed in page very well satisfied with service and product
Kevin tolly
10/31/2016
Item was exactly what I needed. Reasonable price and delivered within a few days. Good response to questions I had. Recommend this product and this company.
Jeff N.
10/31/2016
Raw parts are shipped on time and are clean. Web site is easy to navigate and order parts. Very satisfied
Glenn t
10/31/2016
just what i needed good price fast delivery. Thank you
Geoff R
10/31/2016
Harness worked great on our 2016 CRV. Only problem I had was not knowing there were two fuse panels, one under the hood and one under the dash. After I found the place to put the fuse into, everything was great.
Very good product and top notch service from etrailer.com. Would definitely buy from them again.
Tomcat
10/31/2016
Great fit and original replacement. Fast shipping. Will use you guys again.
Michael P.
10/31/2016
All was deliver in time an its highly
Appreciate I will use your service
In a heart beat thanks to all that made it happen
Raul mercado
10/31/2016
Prompt Service . Excellent customer support.
Joseph
10/31/2016
Hub assembly arrived as described. They fit as they should, and were very easy to install. The guys at etrailer.com helped ensure the parts were the exact replacement for the parts I wanted to replace. Great service, fast shipping, and great pricing.
I would buy from etrailer.com over and over and over again.
Matt L
10/31/2016
great everything!
Jacob F.
10/31/2016
Shows two day shipping and it was here in one day, I was very impressed.
Dan
10/31/2016
Great site, customer service was extremely knowledgeable helping me find the parts I needed. Everything was shipped quickly, and I received exactly the items I needed.
Mark
10/31/2016
The product is great. Everything came when it said it should.
Josh
10/31/2016
Quite the bargain. Everything looks to be well made, and at a price that can't be beat.
Overall, eTrailer is my go to place for trailer parts.
Jon G
10/31/2016
Exactly what I needed and very prompt delivery.
B.F.
10/31/2016
pat was a great salesman, very help full. had my hitch and bracket kit in 2 days. super fast, best prices around.
garry t.
10/31/2016
Fit perfect, fast shipping
David t
10/31/2016
have never been disappointed with anything I've ordered
quality was always excellent
frank b
10/31/2016
Item as described. Delivered when promised.
John M
10/31/2016
I have `bought several things from E-etrailer and have been very pleased with both quality and shipping. I would not hesitate to buy in the future.
Mike S
10/31/2016
Easy to install and wire up to the existing electric brakes. I have not gotten a chance to try these out yet, but I'm sure they will improve my stopping ability!! Thanks E-Trailer!!
Dennis M.
10/31/2016
Products arrived on time and were high quality. Have ordered from here once before and have not been disappointed.
K-Todd
10/31/2016
Great trailer brake. Works perfect!! Etrailer is great company to order from. Fast shipping and polite employees.
Keith W
10/31/2016
The customer service was great. They helped me pick out a hitch that suited my needs. It was shipped fast and free. Installation was a breeze. The quality is outstanding. I have a KZ Vision V20 RBS travel trailer.
Ronnie S.
10/31/2016
Product was exactly what I needed at the best price. Fast shipping. A+ job etrailer.com!
Brandon D.
10/31/2016
Great product and price.
Eric
10/30/2016
Easy site to navigate with instructions, quick delivery and was exactly what I needed and reasonable prices
Karen C
10/30/2016
I ordered the replacement tailgate end corners for my Extang Tonneau cover on Sunday received them Thursday with the standard shipping. I received exactly what I ordered at half the cost of other web sites. I will keep etrailer in mind for future purchases.
Chuck L
10/30/2016
Easy ordering, fast shipping! Love me some e-trailer! Great business!
Jerry t
10/30/2016
Great Experience With My Purchase!
I shopped for trailer lights for my Mastercraft trailer, both online and at Walmart. It turned out eTrailer was almost half one third less than retail stores. My delivery took just a few days. I'll gladly use trailer again.
Michael L.
10/30/2016
Light worked great, just like OEM on a 12 yr. old trailer.
Great service and quick shipping. Didn't get beat to death on shipping cost either.
BILL
10/30/2016
Luckily I haven't had to use the tire chains, but they are as advertised and appear to be very sturdy. Shipping was faster then expected and the customer service was awesome!
Chris M.
10/30/2016
Fast service, careful packaging.
J
10/30/2016
It took three suppliers but I finally found a grease cap that fit from etrailer.com.
John S
10/30/2016
product as advertised. arrived timely.
i would order from this site again.
mmm
10/30/2016
Good products ,Good service, Fast delivery!!!!
Michael Scott
10/30/2016
Arrived as promised, and in good condition. Excellent customer service.
bert d
10/30/2016
I purchased an old RV and have been fixing it up as a permanent residence for my son. I love tiny living. The vent covers fit perfectly, were affordable and easy to install. The service was great, fast and efficient shipping, and the followup by etrailer was thoughtful and on point. I enjoyed the experience of doing business with etrailer.
Merridith W.
10/29/2016
I purchased a hardware/bolt package to install a used hitch and the light connector kit. both items arrived in a timely manner and I installed the hitch assembly and light connector as per the videos for my vehicle in about 2 1/2 hours.
I am a 1st time customer and be assured when I need trailer parts, etc. I will come back to etrailer.com.
bob w
10/29/2016
Items arrived fast, parts are perfect.
Thank you
Bob R.
10/29/2016
Customer service as extremely helpful in making sure I got the right product. I received he item quickly.
Thank you.
Tod R
10/29/2016
The product was well priced. I received them rather quickly considering I used regular shipping. I will not hesitate to use etrailer the next time I need parts or material.
Howard
10/29/2016
I'd recommend them. Reasonable pricing.
Steven M
10/29/2016
Very easy to install they look like the will last for a long time also shipping was really fast to thanks for that
Mike Freeman
10/29/2016
Ordering was easy and fair pricing. Would buy from there again
Scott Stolinas
10/29/2016
Good product and fast service!
Gary W.
10/29/2016
Product arrived in great condition
Scott
10/29/2016
Great product, fit perfectly and easy to install. Fast delivery and great service.
Kathy M
10/29/2016
Arrive early, Fit properly, Look good.
Lee L
10/29/2016
Excellent company. Fast shipping. Parts were as stated.
Mark R
10/29/2016
Thanks for the caps. This was the only place that had the replacement cap for my jack. I really appreciated the way you guys kept me updated because it was out of stock and on back order. You have one of the best customer service dept. that I have ever dealt with !!!!!!!!!!!!!!!!!!!!!
Otis B.
10/29/2016
Very quick ship and delivery; competitive pricing, good quality; very good customer service
George D
10/29/2016
love all of the products that I have ever purchased from you.
Peter McGrath
10/29/2016
VERY FAST received across four states in two days ,nice prices will deal with in the future
Chuck K
10/29/2016
I am a first time user. Found old trailer of my dads in the woods hadn't been move for 30 years. Got it out decided to fix it up. Tires were shot. Started searching for used tires and rims. Found that most had used tires a close to new tire prices and no one had any good rims. So I googled and found your site. I really like your site. Straight forward, easy, and informative (very important). After viewing the "how to video" and measuring the old rim, I placed the order (free shipping made the deal). The rims arrived within four days by ups. Took them to my local tire guy had new tires mounted, put them on the trailer and am now using the trailer. The rims look great are heavy duty and were at a very reasonable cost. Check back with me in a few years to see how they are doing and I will let you know. This is more of a review of E-trailer and the process. I am impressed, and looking at ordering some other items for another trailer that needs work. I also have told everyone I know about E-trailer and how easy and professional this process was.
Keep up the good work and I look forward to doing business with you in the future.
tom a.
10/29/2016
A great place to shop! Very nice customer service people - quick shipping.
Steve P.
10/29/2016
Response was great. Parts fit. I think you people know what you are doing.
THANKS. ROY H
ROY H
10/29/2016
This place shipped fast and product arrived sooner than I expected! The item was exactly as described and packaged very well. I would recommend etrailer.com to anyone building or repairing.
Jeremy F.
10/29/2016
Great service, fast shipping and good communications.
bill mck.
10/29/2016
Everything worked out perfectly! Very fast shipping.
Conrad S.
10/29/2016
Great sales staff ready to assist your every question!
Pj
10/29/2016
All the products ordered arrived when promised and were exactly what I ordered
Angel O.
10/29/2016
Immediate fast shipment and delivery. Fit perfectly as anticipated. Can't ask for better service!!!!
Tom SKP
10/28/2016
Just purchased your basic hitch and its exactly what I needed. As always the products and the customer service are second to none. I would recommend this site to anyone and everyone who is looking for quality of products and peace of mind with entire purchase. A+
Mark A.
10/28/2016
These tail lights are perfect and exactly as presented. Additionally, etrailer got our order to us promptly. I'll certainly consider etrailer for my future needs.
Tami A
10/28/2016
Extremely fast shipping, product just as described.
gau
10/28/2016
Great website, great customer service and great follow up. Thank you for making this a good purchase experience. This is the kind of experience that will earn my loyalty to you. I will certainly look at etrailer first for future purchases.
Ted L
10/28/2016
worked as promised. satisfied w/service.
brad e.
10/28/2016
Fast Delivery. Easy web page. Great service
Alan
10/28/2016
Excellent service!
Joel
10/28/2016
Great service could not ask for better service .thanks again
Dwane
10/28/2016
great product, great price.
kurt g.
10/28/2016
What else to say but great service and super fast fulfillment and receipt. And this was for was a few inexpensive washers. WOW!
Mitch
10/28/2016
Order was shipped promptly, product was exactly what was promised, I would use them again if need be.
Brian J.
10/28/2016
looks great fast shipping will buy my trailer parts in future great job
Doug S.
10/28/2016
Fast shipping. Works perfect. Fair pricing! What more could you want?
Thkey143
10/28/2016
As advertised. Quick shipping. Helpful on-line support that help me select the correct equipment.
John
10/28/2016
Thanks for the expert customer service. Part was as expected.
Louisiana
10/28/2016
I was glad to be able to find the exact replacement lights for my motorhome. The service was excellent, and shipment was fast. I now have etrailer on my favorites list and will do all my orders from them.
JimR
10/28/2016
The item that I purchased arrived promptly. The instructions were easy to follow so the installation took no time to perform. I had previously purchased another item from e-trailer and was highly satisfied with that purchase. if I need any additional items for my vehicle I will certainly check to see if e-trailer has the article.
John P.
10/28/2016
Product arrived quickly and in perfect condition. No issues here.
MarkT
10/28/2016
thank you for the service
Ron Thompson
10/28/2016
Great tire/wheel at a excellent price. Working well for me. Great service and speedy delivery. Very impressed.
Richard T
10/28/2016
Took 2 days from being ordered. And 15 minutes to install. I am extremely satisfied
Tom P.
10/28/2016
I like these guys. First, their web site is the best for wheels and tires that I've seen. Second they answered my questions promptly and accurately (Email) --- helped out a lot. Third, they had exactly the right wheel/tire combo for my trailer spare -- at $50 cheaper than what I'd previously been quoted ... with free shipping. Wheel/Tire arrived about 2 days later, and fits perfectly. I'm a very happy customer!
Texas Connection
10/28/2016
Great part at a great price and the best customer service around. I love shopping at etrailer.com
Travis D.
10/28/2016
Ordered my parts and they came as I was told, the parts fit perfectly. I will for sure order from etralier when I need to.
Anthony
10/28/2016
great service quick shipping
cliff
10/28/2016
Excellent product and fit for a rare and old axle. The quick response to my email questions saved the day.
dick
10/28/2016
light was just what I ordered and as shown on the website.
was delivered when it was supposed to
I would use this company again for my trailer part needs
thanks for the good service
Barry J.
10/28/2016
I got the correct part the first time with courteous service and timley delivery. Couldn't ask for more.
Spike T;;;;:::::
10/28/2016
Looks great....Fit great...Can not wait to use it....Fast no trouble shipping and on time
Rob Rice
10/28/2016
Installed today was very simple and I'm extremely satisfied with product. Also plan on ordering an additional set of racks soon.
Thanks Mike at M. A. Valcourt Contracting
Mike
10/28/2016
Cathy was very helpful and completed my order in a very kind and professional matter.
Michael
10/28/2016
The product was as described, pictured, exactly the part I needed. The surprise was this part was very reasonably priced. I have ordered other parts from this company because of their courteous & professional help, the easy and expansive website and immediate assistance when I have called with additional assistance.
Tommy
10/28/2016
It's great to find a company that provides customer service that goes above and beyond!!! eTrailer has always exceeded my expectations on timely product delivery, 24/7 customer service, and quality product. Keep up the great work team! Cheers...
Michael H.
10/28/2016
Product was delivered quickly and not damaged. The Blue Ox parts are great and as described. Purchase was very easy and the process of finding the part with both a good price and description will make come back to etrailer in the future.
K. Murphy
10/28/2016
Parts were delivered even earlier than expected. I am very impressed and will use etrailer.com in the future as well.
Mike C.
10/28/2016
As always Etrailer promptly gets orders out and follows up with customer
Gary M
10/28/2016
everything came as ordered in a timely matter
Ron Dahl
10/28/2016
Once again, great products and fast delivery!!!
Mark H.
10/28/2016
Great replacement part. Thanks etrailer for carrying spare parts.
crod
10/27/2016
Perfect as always!!! That's the reason, I and my staff, have exclusively used etrailer for four+ years!
Mako
10/27/2016
I had searched all over the internet for this item and etrailer.com had what I was looking for at a great price. Shipping was fast too, and it came in its original packaging. I would do business with them again.
Terry B.
10/27/2016
Totally satisfied with this product. It was exactly what I needed to stop the hitch rattle. I discussed with the tech department my problems and my application. This was the answer. Installation only took minutes, problem solved !!!
R Simmons
10/27/2016
Very nice hitch cover. Lights are very nice and bright. Adjusting for receiver size was easy.
Looks great! Fast Delivery as usual, I trust etrailer to always send the correct product.
Matt M.
10/27/2016
Great company to get parts from.
John
10/27/2016
Description very accurate and products arrived in great shape and ready to install. Shipping was very fast and E trailer sent great emails to ensure I knew the status of the order at all times. A great company to work with.
John
10/27/2016
on top of having a great product, you have professional people handling this great product. thank you for all your help. It has been a pleasure doing business with you
lashley
10/27/2016
Thule redesigned their bike carrier lock. This original bolt and lock are much superior and available only from etrailer. I hope they have more for others like myself in need of replacement parts for older thule carriers.
Ken
10/27/2016
Service was excellent. Product is of high quality. Look forward to doing business in the future.
Thanks, Donnie
Donnie S.
10/27/2016
SUPER FAST SHIPPING
EDJ TOOLS INC
10/27/2016
Very pleased with the service and delivery time with etrailer.com. Product exactly as ordered and very well made. Highly recommend etrailer.com.
Bryan P
10/27/2016
Just what I needed, prompt service and delivery.
Thomas W.
10/27/2016
Very pleased with my experience with trailer.com. No hassle ordering and a quick delivery. Product was exactly as I ordered and very well made!! Would highly recommend etrailer.com
Bryan P
10/27/2016
Being a new boat owner I was quickly overwhelmed by what I didn't know. Re-wiring, re-lighting my trailer was my first project. etrailer has a wide range of products, but most important to me, was their added product information and instructional information which helped me make the right selections to get this done. Add to that is their very competitive prices. etrailer will be my go to source for my future trailer needs.
Mark R.
10/27/2016
etrailer never fails me. Have always the right parts I am looking for in stock with fast delivery. Keep coming back for all my trailer needs.
Wayne H.
10/27/2016
Very easy to install and as usual, always a pleasure to deal with Etrailer. Their videos are a fantastic plus. They explain everything in great detail. I have purchased vehicle hitches, wiring systems, trailer wiring kits and a braking system for my towed vehicle. I always go to Etrailer first as I am confident in their pricing and educational info.
Frank A.
10/27/2016
Exactly as advertised, fast and easy shipping. I have ordered several different items from etrailer and have been satisfied with all the items. Great job!!
D Rod
10/27/2016
great quality, fast shipping and reasonable cost. Very knowledgeable customer support.
Recommend highly.
Ron P
10/27/2016
Great experience! I contacted etrailer help desk, instant reply to my question. I ordered a complete hitch with extra parts, it came the second day! Amazing service. If you are looking for anything to do with any of the products they sell, you will not find better service anywhere, and with free shipping, I doubt if you will find a better price.
Paul M
10/27/2016
Very good product for the cost. Best part was etrailer had what I needed. Keep up the good work, I'm sure I will be ordering something else soon .
Thanks again,
Larry S.
Larry S.
10/27/2016
etrailer is the best!! I ordered tires for my trailer in the morning and they were shipped almost immediately. I have them now and I couldn't be more pleased.
I would recommend them to everybody.
Dou P.
10/27/2016
Tire and wheel assembly received as described and well packaged. I can't remember every being disappointed by an e-trailer order!
Dan
10/27/2016
Great product,great customer service.
Viktor
10/27/2016
I had this trailer hitch professionally installed. The hitch was of excellent quality
and value. Installation went easily. I would highly recommend your company to my
friends and associates. Customer service answered all questions completely. Thank
you very much.
Lugar69
10/27/2016
Promptly received and installed my item. Very good quality and really like the installation video too. I highly recommend etrailer.
Tim A
10/27/2016
Great hitch, very good quality. Fair price. Very please and will order future items from Etrailer
Justin H
10/27/2016
Quality product, shipped hyper-space time-warp fast! Arrived complete and with great instructions. Installed without any troubles in 1 hour and 45 minutes. Highly recommended!
Roger O
10/27/2016
All parts were delivered on time as promised!
Thanks,
Sam
Sam Matassa
10/27/2016
Great product availability at reasonable prices for product and shipment.
Really great for finding those little deal items to keep your trailer looking new and being safe,
Ron W
10/27/2016
Perfect product, exactly what I wanted, fast shipping!!! Will recommend etrailer.com to everyone I know!
Spenser C
10/27/2016
Fast and easy, I'll be back next time I need parts for my trailers
Jody M.
10/27/2016
Consistent updates. Shipping was delayed, but "no update" is an update and the transparency was very much appreciated.
K. Newcomb
10/27/2016
etrailer always provides great service and fast deliver of the parts you need.
Mark S
10/27/2016
Great product, as described, description of the measurements fit right on.
I would & have recommend E-trailer to friends.
Rich M
10/27/2016
Great product, as described, description of the measurements fit right on.
I would & have recommend E-trailer to friends.
Rich M
10/27/2016
Good quality, Ordered by phone 5 stars to sales staff polite and helpful. Product arrived quickly and order was correct.
G.D.
10/27/2016
very fast shipping and kept well informed on order. will order from etrailer again.
james
10/27/2016
Your shipping time was Awesome!
Mikie Ostazeski
10/27/2016
Could not have been easier 1.Call great folks,2.orderand pay,3.install (video helped), Stand back and say wow that was easy
Scott H.
10/27/2016
I was able, with the help of customer support, to turn a problem order into a positive situation which is a plus for etrailer.com. A few minor tweeks on their end turned out to be a very positive purchase for me. I want to thank etrailer.com staff for their help and assistance on this matter and wished that all companies would be so customer friendly. I will let my family know where to go for all their tire and rim supplies.
Dave R.
10/27/2016
Fast delivery. Great price and great communication. Would recommend this seller to everyone.
Bill
10/26/2016
Excellent product ! Great customer service !
Luke B
10/26/2016
Exactly what I order. It came quickly. Easy to find on website. Will become a regular on the site.
Greg L
10/26/2016
Exact fit for my new axle replacement. Fast shipping and web site was very easy to place your order. I will use this company again.
Mrugs
10/26/2016
My boat trailer on South Bass Island "Put-In_Bay" is in need of four keel rollers which
I have looked around several local stores for a heavier duty type roller with no success. One day I was searching on google and ETRAILER.com looked inviting. Within minutes I found the rollers I wanted at a reasonable price, order the items and received the order promptly. Now my boat will trailer on & off with ease. I'm sure ETRAILER.com will be hearing from me in the near future for additional items on my list. Thanks to all who make doing business with this company a pleasant experience!
Rick D
10/26/2016
Fast service ..Great
Steve S.
10/26/2016
Wow, needed a key for my luggage rack, put the numbered of the key into a search and etrailer had them. Great price, fast shipment and now I have a spare key to the carrier! Thanks!
Duane G
10/26/2016
As advertised. And quick delivery!!!
Mark
10/26/2016
Great steps
Sturdy, open smoothly.
Fantastic Customer Service! I ordered the wrong steps getting tem exchanged was easily accomplished. I will order from etrailer when ever I need trailer parts.
David Keech
10/26/2016
Nice clean purchase, no problems, Fast Delivery
Richie G
10/26/2016
It is refreshing to have an order completed concisely, with accurate feedback on shipping, and showing up whole and packaged very well.
From now on I will be ordering everything I need for my trailer maintenance from etrailer.com.
I have been struggling for months to get the proper parts through several local dealers, and wrong parts, high prices and poor quality have been frustrating to say the least.
Thanks so much for the rare pleasant experience buying parts.
DM
10/26/2016
The center cap fits perfect !! Ordered three more. I've bought many products from etrailer. My go to place! Perfect!
Terry M.
10/26/2016
Affordable prices and fast service. They have Thule replacement parts at much lower prices than elsewhere, along with a great selection.
The guys at etrailer ALWAYS take good care of me!
RT
Roger T
10/26/2016
Great customer service and quality products.
Gary M.
10/26/2016
Great product! Easy to install, fast delivery, and overall good experience with etrailer.
I will order again! Thanks.
Dick G.
10/26/2016
Great products
jim
10/26/2016
Always Great Service and Products that meet our applications needs. etrailer.com is our go to source.
David L.
10/26/2016
Everything I've purchased from yall has been perfect and on time delivery
Chip
10/26/2016
Cargo Carrier has worked out great I appreciate you all carrying quality products.
Mario M.
10/26/2016
Excellent product--will last a lifetime. Great people to work with. Buy from them, you won't be sorry.
Pete R.
10/26/2016
Service was great. Got my order on time and in good condition. Very prompt follow up on issues and persistent. Good company
Joe P.
10/26/2016
Item was as described. Shipping was fast. I would give them a thumbs up and will order from them again.
Mark
10/26/2016
Perfect replacement. Fast shipping and 1st Class communication from vendor. I will be back in future as needs dictate!!
Tom S
10/26/2016
Excellent service would do business again.
TPB
10/26/2016
Everything is perfect! Thank you.
Scott L
10/25/2016
Received product promptly and as advertised. Look forward to more business with etrailer
Don Y
10/25/2016
I had a question regarding the class 5 hitch on my 2016 Super Duty. I received a response within 24 hours and the information was spot on. Order the needed items that were suggested and received them within days at a reasonable price. Over all I am very pleased. Hard to find good service these days and these guys nailed it.
JBP
10/25/2016
received it quick time an was what I ordered..Thank you for the Great service.
Greg P.
10/25/2016
This is the exact product I needed. Great service , fast delivery .
Paul S.
10/25/2016
This was well worth the money and also saved me a lot of time. The quality is as expected--very good. I have dealt with etrailer several times now and find their prices more than competitive. Coupled with their fast response time and delivery, I'd recommend them to anybody.
Ron V.
10/25/2016
Great services, got my order so quick. Thanks so much for such great service and just what I needed for my project. Ed
Ed
10/25/2016
Great service from e-trailer. I needed to order two locks with keys that matched a previous purchase. They came through like a champ.
Manny M
10/25/2016
As always, the ordering process was very easy and the products are just what I needed.
thanks!
Dennis H
10/25/2016
Urgent order for odd size wrims to fit an old boat trailer I inherited. Tires were shipped the same day I ordered them and arrived on the day promised. Perfect fit, perfect tires, very nice looking rims. Etrailer staff were very helpful on the phone. I never thought I would risk ordering such a thing as tires by phone or online, but this worked out very well.
Tom B.
10/25/2016
Every thing i have ordered from e- trailer has exceded expectations in price and performance along with the speed of shipments now when i order i moght have to hurry up and open the garage door before touching submit
Harry G.Enlund
10/25/2016
Was very pleased with experience with ordering from your company!! Thanks
Donnie F
10/25/2016
Perfect fit and great service!
Bob C.
10/25/2016
Product arrived quickly, installed easily and has performed flawlessly. What more could you ask? Thanks etrailer.com for a great product and great service.
Rick S.
10/25/2016
Great service great product great delivery
Thanks
Mark
10/25/2016
Absolutely top notch product and service!
David D
10/25/2016
Very competitive prices, free shipping, and easy to work with. What more could you ask for.
Ben S.
10/25/2016
Great customer service, great product, great product videos, thank you!!
Happy Customer
10/25/2016
Everything I've purchased at etrailer has been perfect!
terry
10/25/2016
As always, the products from Etrailer are satisfactory and well made. Shipping is timely and quickly done, I received my order a day ahead of schedule. I have ordered several items from Etrailer and have never been disappointed.
Michael A.
10/25/2016
Great service.
Jehu
10/25/2016
Excellent service, excellent product and excellent price. Customer support is A1
Terry W
10/25/2016
Very helpful - Sam walked me through the parts needed and they arrived promptly.
CJ
10/25/2016
Great products, great service, fast delivery
Roger H
10/25/2016
My order was shipped immediately and arrived quickly. The parts were of high quality construction. I especially like how etrailer assists customers with DIY videos and pdf instructions.
Mark
10/24/2016
This rating is for the service by Etrailer, not the product as I have not been able to use ski rack yet (no snow). I was surprised at the broad categories of items carried by Etrailer. The order was easy to place; immediate follow-up re order and shipping; and very prompt shipping. No shipping charges. I am very pleased and will order from Etrailer again.
Yakima Ski Rack
10/24/2016
Fit perfectly. Fairly priced with affordable shipping.
Alan
10/24/2016
Nice quality kit as many other have stated. Installation was straightforward. Service from etrailer was absolutely outstanding as always, and I was very pleased!
Pat M
10/24/2016
Excellent product, perfect fit, great product descriptions and pictures, awesome prices and superb customer service!
Will defiantly order from etrailer in the future.
Michelle
10/24/2016
Once again another great purchase,great customer service,and timely delivery.Install instructions are found online with step by step helpful ways for the DOY person. Most other sites I have dealt with do not stock products and your order is usually 1 to 2 weeks before shipping (they are ordering from someone else for direct ship to you),but etrailer I do not believe is doing this due to quick deliveries on this and past orders. Thank you again etrailer.
Leigh J.
10/24/2016
Customer Service does a great job. Parts shipped within hours of the order. I just recieved the order. Ordered on Friday parts arrived on Mon. Can't beat that. Not yet installed but good quality parts.
Paul G.
10/24/2016
Very easy to install.
Great customer service when ordering.
RC
10/24/2016
Exactly what I ordered. Perfect fit for my application. Fast shipping. Came early and excellent customer service. Would highly recommend ordering from this company!
Scott Y
10/24/2016
Good product, exactly as described. Will definitely buy from etrailer again.
Sue
10/24/2016
More than the quality of the product this company has the best service and follow up I have dealt with. Good job keep it up.
Retirednut
10/24/2016
Good and knowledgeable folks answering my questions. Glad they knew all about hooking up my trailer brake controller because I didn't know beans about it. Thanks.
Bill Castleman
10/24/2016
This product is a perfect fit replacement pin and locking ring for my Blue Ox Tow Bar. It arrived quickly from etrailer, and was exactly as represented. Great customer service and quality product. Thanks.
Marvin
10/24/2016
Great quality and as described, very fast shipping and most of all about half the price of other sellers.
Bobby R
10/24/2016
everything I have purchased has been correct and delivered quickly. Thanks
Ken
10/24/2016
This set matched our Parkway bike rack perfectly. Will come to e-trailer first for any bike rack replacement parts in the future.
Lauren Kate
10/24/2016
Fast shipping and an exact fit! etrailer always has stuff no one else carries -- and at a good price.
David
10/24/2016
Good product. Well packaged. Arrived very quickly. But came missing the hardware set. After a little back and forth with etrailer I was sent the missing hardware at no charge. They took care of the problem and for that I commend etrailer. The 5 Stars here are for how well etailer handled this issue. I would have demoted M-3 (the manufacturer) for mispacking the set, but that's not the fault of the seller. Thanks etrailer for good customer service.
R Bradley
10/24/2016
Product as described...couldn't find this size anywhere else.
Great shipping and follow up!
Highly recommend.
Ryan C.
10/24/2016
The products I purchased are very good, and the service I received was equally good.
The price was satisfactory as well as the rate for shipping charges. Overall, I
would strongly recommend eTrailer.com as a great place to find and purchase
those small and must have items to keep your trailers in top shape.
Ronald W.
10/24/2016
I received the ordered items very quickly.
John P.
10/24/2016
Outstanding service on the right part for our truck.
Thank you etrailer!
Sonny S
10/24/2016
Product is exactly what we needed. Service, as usual from etrailer, was prompt, professional and delivery was very fast.
Etrailer ALWAYS nails it!!!
Sonny S
10/24/2016
Always what I need, Parts worked great
Brian O
10/24/2016
The exact part, Nuts, Bolts, Gaskets perfect! and as always expedient delivery.
Thanks eTrailer
Scott N.
10/24/2016
After struggling with the local farm supply, home improvement and auto parts stores I was recommended to look for the inner hub seal I needed on eTrailer. Should have started here first (wish I had known) and I could have saved myself time, money and headache.
The seals I ordered arrived quick, in more than adequate packaging to protect them and above all else they fit my application!
Daniel N.
10/24/2016
The product was exactly as described from the website and as soon as I placed my online order it was packed and shipped that evening. It was delivered to my house within 3 days! I would definitely order from etrailer.com again!
Cindy L.
10/24/2016
I like that I can find everything I need easily on your site.
jake d.
10/24/2016
We're very happy with this very high quality wheel. The finish on the wheel is consistently glossy and looks durable. The welds holding the wheel center to the barrel also look very good. Most importantly, the wheel is straight and works perfectly for our application. eTrailer has great customer service, excellent communication, and fast shipping. We look forward to doing business with them again.
Brian C.
10/24/2016
Super fast shipment of my order!
Barr E
10/24/2016
Works great, arrived quickly and the customer service e-mails made me feel more at ease about ordering online. Thanks George J
Mason
10/24/2016
We operate a Power Sport Rental Company and have 40+ trailers to keep on the road in some of the most abusive conditions possible. We have switched the standard lights the trailers come with to LED lights for Etrailer and have been very pleased with the results. No more burned out or broken bulbs just reliable operation day after day. Well worth the extra cost for reliability with added brightness as a bonus.
Thanks Etrailer for providing quality product at a great price.
Brian P.
10/23/2016
I did not expect to receive item in less than 48 hours. Great job! Have not used product yet. Waiting on new truck to arrive. Big savings over local hitch dealer.
Todd H.
10/23/2016
I purchased new steps for our camp trailer,and a stabilizer Jack, the steps installed perfectly and the Jack works great. I had questions about the delivery and the communication with the staff was great, Katie researched my claim quickly, and the problem was resolved. I'll be a repeat customer, thanks
Grant Perry
10/23/2016
These guys are quick to get your order out
Sdm
10/23/2016
Product quality as advertised. Shipping response and etrailer staff service : excellent.
Rick
10/23/2016
Easy to install. Better quality than I expected for the price.
Tim W.
10/23/2016
Good order, on time, low cost shipping/handling. Yes, I would buy more products from this firm.
Craig Spencer
10/23/2016
The springs that I ordered came on time as promised! In fact I was so HAPPY with the sales and customer service depts when I placed my order, that I have set up a new bookmark for easier access to this supplier!
George J.
10/23/2016
good fast service, the way it should be
Bill R
10/23/2016
Shipped quick. Works like it should.
Cristy
10/23/2016
I bought a Reese 5th-wheel hitch, universal mounting assembly & wire harness from these guys - shipping was timely, products were everything I expected, they answered all my questions right away. I'm very happy with their service and they provide a wealth of information on all aspects of towing. I would not hesitate to recommend them to anyone needing trailer gear and expertise. Top-notch company.
John H.
10/23/2016
This is the 2nd hutch I've ordered and my experience has been nothing but awesome. I would highly recommend them and their service.
On my first hitch I sold the vehicle so I called them and asked what models it would fit so I could sell it. Faster than quick, they helped me out.
Quit searching the Internet and order!
Kelly
10/23/2016
Great product..... Service was great.
Jeff
10/23/2016
Product as described, shipped very promptly. Price was good, I'd definitely be a repeat customer. Thanks!
Beer Dog
10/23/2016
Simple product, fast delivery. I've had several encounters with eTrailer and they've always been accurate and prompt.
drvideo
10/23/2016
Great stuf, nice service
Thank you
Vasilliy
10/22/2016
I received my order sooner that expected and promised. Great job Etrailer.com. You've earned my future business.
Rodney N.
10/22/2016
I could not find these lights locally but e-trailer always has what I need.
Richard F
10/22/2016
Fit perfectly. I have never been disappointed with a purchase from etrailer.
John P.
10/22/2016
I COULD NOT BELIEVE THAT YOU HAD A VIDIO ON YOUR WEB SIGHT ON HOW TO INSTALLE THE HITCH. I DID NOT REALLY NEED IT BUT I WACHED IT ANYWAY AND IT GAVE ME A FEW THINGS TO LOOK OUT FOR. IT FIT GREAT AND WITH OUT ANY TROUBLE. I HAVE GIVEN YOUR WEB SIGHT TO MY SON SO HE CAN ORDER A HITCH FOR HIMSELF.YOU DO A GREAT JOB. THANK YOU.
tony t
10/22/2016
What I needed, on time and the correct product. That's 100 percent for me.
Thanks
BruceM
10/22/2016
great for the price. quick and efficient delivery as always.
Brian M
10/22/2016
Good product would recommend it to anyone looking to replace the bearings in their trailer customer service excellent have multiple orders with this company had one problem by the shipper. The company took care of it in an expedited manner highly recommend this company for anyone looking for trailer parts
Michael a Bolden
10/22/2016
ever thing on time an as orderd very helpful with needed parts to complet install
jason r
10/22/2016
Awesome product with great customer service. I called with a question on a Saturday, somebody answered on the second ring, they asked me to send a couple photos to help understand my question and within 15 minutes of sending it they responded back with an answer. Super happy with each purchase I have made from eTrailer.com!! I will keep coming back!
Matt
10/22/2016
Great product, Thanks I WILL order from you again.
John J.
John J
10/22/2016
Great fit and quality.
Capt Alex
10/22/2016
Product met my expectations exactly and was delivered promptly. Original manufacturer did not have my product in stock anywhere in the country. I will shop etrailer again.
Doug N.
10/22/2016
Kind of hard to find part. In stock, good price and fast shipping.
Jeff
10/22/2016
Excellent transaction and delivery!!
Lee W.
10/22/2016
Just what I needed to repair my Stowmaster tow bar.
Low price
Fast shipping
Easy to follow instructions
Would buy again from this seller
Thanks
Terry H
10/22/2016
Good stuff all the way around
Fast, friendland , helpful professional
One satisfied customer here?
Assael Q
10/22/2016
prompt shipping and great customer service
pocono cion
10/22/2016
Great product. E-trailer kept in touch with me due to a back order. Very impressed with service.
howie
10/22/2016
I have made multiple purchases . ALWAYS excellent service and delivery.
Dick K
10/22/2016
Over the phone customer service was exceptional and knowledgeable! My order (hitch, wiring, receiver and ball) was completed and on its way promptly, arrived soon and installed easily. Great service and nicely priced products. Couldn't be happier!
Dick H.
10/22/2016
Great product. Fast delivery. Immediate follow up from etrailer.com.
Charles Griffin
10/22/2016
I recently sent for some waste water hoses, they arrived packed well and a good product for the price. There are so many good products for trailers and camping on this site, I always come here when I need an items for either category, and I am always please with the products; and if needed Customer Service is great as well.
Charles B
10/22/2016
My go-to web place for trailer parts.. best prices (including shipping) and many hard to find parts in stock; like this winch crank, could not find anywhere else for my newly purchased (used) boat trailer. E-trailer, thumbs up *****
RCR
10/22/2016
These vent covers were a perfect fit, very easy to install. The folks at etrailer.com provided great customer service keeping me up to date on shipping details with both e-mail contact and voicemail. Thanks for your great servcie.
Tim H
10/22/2016
Thanks to etrailer for getting the parts to me in 3 days so I could repair my Blue Ox tow bar. The tow bar was not usable without the repair parts and even though I live in Ontario Canada, I received the parts in just 3 days after I placed my order.
Alex
10/22/2016
Great product, of course....
But, I am most impressed with the quality and speed of the service provided by etrailer. Thank you! Thank you!
Jerry V
10/22/2016
I needed a replacement hub cap. Great web site, but could not find what I needed for my Harbor Freight trailer, so I called Phone support. Excellent assistance! Described how to properly measure hub size. Matched up a product to meet the spec. At my door a few days later. Quality product. On line videos instructed how to remove/replace bearings, seals, and Bearing Buddy cap. eTrailer comes thru again! I will be back.
Ferd E.
10/22/2016
I ordered parts on a Sunday night and received them by Thursday great service . The parts are top quality. And installed easily, I would use etrailer.com again and recommend them to others
Mike R
10/22/2016
The PETERSON ROUND RED REPLACEMENT LENS 420-15 were high quality and arrived promptly. These will be used on my utility trailer. This is a 5 star honest merchant.
Russ L
10/22/2016
The items arrived promptly and the packaging was excellent. Most of the prices were lower than what we had looked at a month or so ago so that was a good thing as well. Thank you for quality service.
Smc
10/22/2016
Easy to order from the website, and it arrived on time!
George J
10/21/2016
I could not find these lights locally but e-trailer always has what I need.
Richard F
10/21/2016
I ordered a couple trailer fenders almost a year and a half ago for a project I'm working on. The project had to be put on the back burner for a while. When I got back to it I discovered I ordered the wrong size. I called and requested an exchange. They said no problem. The correct sized fenders were sent and arrived in a timely manner. That's good business. Thank you!
Kennie
10/21/2016
When I couldn't find the correct part for my jack because my model number wasn't listed, Etrailer helped me find it by size and specs. Thank you!
Bruce A
10/21/2016
very good quality merchandise. delivered in good packaging and in a timely fashion. ive dealt with etrailer before and always good products. if the need should arise i will order from them again.
Rick
10/21/2016
Awesome looking wheels, especially for the price. Delivery was very fast and customer service was unbelievable. These people really care about their customers.
Mike B.
10/21/2016
I bought this to replace the light I broke this week. It is an exact replacement and does the job very well. Always have a good purchasing experience with etrailer.com. They are very prompt too.
Rick K
10/21/2016
this is a great after market product. your fast shipping was a pleasant surprise. h as discussed to wait only 4 days. the only downerror was the short wiring harness. had to buy a 12 inch extension in order to plug it into my trucks trailer plug in. I would give this product 5 out of 5 stars.
Fred
10/21/2016
As described received on time
Just great knowing what you order from etrailet is what your gonna get
Great Quality control makes it happen time after time
RJ
10/21/2016
Great prices, michell s. Was very knowledgeable about the product and the application wont shop elsewhere.
Louis Hubbard
10/21/2016
Perfect fit! Fast shipping! Quality of product was excellent.
Jim c
10/21/2016
Very fast delivery, thank-you!!
Andy C
10/21/2016
Fenders for my trailer were just as described, packaged with great care and shipped to me quickly. It was a pleasure to work with etrailer, both over the phone and online..Will do business with them again!!
Shawn B
10/21/2016
No problems. Was very impressed with the etrailer website's thorough product descriptions and videos.
Ken C
10/21/2016
They look good & a perfect fit! THANKS FOR YOUR PROMPT SERVICE! YOU'LL ARE AWESOME!!!! CARL
Carl V
10/21/2016
Exactly what I needed. Order arrived on time. Great experience with etrailer.com!
Gary W
10/21/2016
I ordered the little dustpan/brush set, the stovetop cutting board, and the expandable cutlery tray. I was updated by etrailer and received everything pretty quick. I was surprised by the good prices. Everything was packed in the strongest cardboard box I have ever received! I liked the website, easy to order and navigate. I will order again with no hesitation.
Maria L
10/21/2016
Received product in 2 days. Great reliable company and wonderful customer service.
Larry O
10/21/2016
Product came as advertised and easy to assemble. Researched several different hitch cargo carriers and decided on etrailer model was the most preferred for my family. Package arrived with no damage to product and took 10 minutes to assemble. Additionally purchased the anti-rattle receiver hitch lock and am impressed with the quality and ease of use. All potential customers should review extremely helpful videos about this product. Thanks for the quick and efficient service your company provided.
J.P.
10/21/2016
Just as described for the most part easy installation. The video was extremely helpful.
Jim
10/21/2016
super fast shipping and quality products
BW
10/21/2016
I had the opportunity to deal with a few sales consultants on an issue I had with a broken hub. After a few phone calls and emails, they were able to send me the parts that I wanted. I sent the consultants multiple photographs with measurements. These photographs were uploaded to my account for future reference. I was very pleased with the experience, as I had never utilized etrailer prior to this order. I highly recommend etrailer!
H.W.O.
10/21/2016
Great It saved me. I couldn't find the parts any where. I searched for 2 days on the web then a neighbor told me to check with you. You had the parts with a little looking. Didn't have to weld in a new hitch. Thanks
Eldon
10/21/2016
Have used these in the past and they work very well. etrailer delivered them exactly as promised and in perfect condition. Highly recommended
TWare
10/21/2016
All good, fast service.
Dustin B
10/21/2016
I had a great experience with this product from the time I ordered it to tightening the last bolt. I was very impressed with the fast shipping using the standard shipping rate, I had it in three days. I would definitely recommend
etrailer to anyone.
Bruce O'B
10/21/2016
Shipped quickly. Product as promised.
Nate G
10/21/2016
Seems to be exactly what I expected along with prompt delivery and great customer service.
Ben
10/21/2016
items are exactly what I wanted and the price was great; thank you
Mike S.
10/21/2016
I have ordered from etrailer.com a number of times and every time they have received and shipped my orders with great speed. And everything I have ordered has been correct and worked wonderful. I would and do recommend etrailer.com to all my friends and anyone else I talk to about trailers.
Sean P
10/21/2016
Nice and easy. Straight forward. Painting by the number simple.
Will be a returning customer.
James Middleton
James M
10/21/2016
The delivery was prompt and the service was excellent. I had a couple questions that they answered immediately. I would definitely recommend
Scott H
10/21/2016
Well I can't believe it's really been a year since I purchased all the parts from Etrailer to rebuild my jon boat trailer. I bought this tilt trailer on craigslist and well let's just say needed some MAJOR TLC. From the roller brackets, fenders, tires/wheels, hitch coupler, winch, etc.. All the parts have held up extremely well and I am VERY happy with not only the quality of the parts but the customer service as well. This is my "GOTO" place to buy parts for all 3 of my trailers!!
Shawn
10/21/2016
Great service, great product, great price and on-time delivery. Couldn't have been happier!!!
Jason R
10/21/2016
A quick phone call and I had the new tail light for my boat trailer. Service wad fantastic and the tail light was just like the original.
Alan S.
10/21/2016
Great support with quick response to shipping! I would definitely order again for any boat trailer needs.
Tony A.
10/21/2016
Top notch!! Kept me informed 100% from receipt of order to shipping.
Gordon P.
10/21/2016
surprised at the functionality but, not surprised at the products bought from this site !!!!
KK
kenny k
10/21/2016
I searched for months before I found you guys and you finally solved a problem with my utility trailer lights that "even though I am a faithful customer" NAPA and or no one had been able to solve in over two years. Thanks to your team! You guys have something really special going! Keep up the great work and customer service.
Friss Custom Woodworking, Libby MT.
Jeromy Friss Custom Woodworking
10/21/2016
Exactly what I wanted , shipping was fast as usual, I have bought many parts from e trailer, always spot on. Thank-you
Rc
10/20/2016
Excellent service
Barry
10/20/2016
They had exactly what I needed. Prompt service, fast shipping and a great price.
Kevin S.
10/20/2016
I have purchased several items from etrailer, including two pairs of tire chains and a trailer wiring harness for a vehicle. Service has been great and the products excellent. I will buy from them again when I have a need, and strongly recommend them.
John B.
10/20/2016
Can't go wrong with wheels and tires. But Etrailer.com has probably the best and easiest ordering site out there...free freight, fast delivery and it's what you ordered, the first time !
scott s.
10/20/2016
Great Company To Work With.
Bernard B
10/20/2016
Thies pads were exactly what I was expecting. They fit great and look great. And shipping was right on time. Will definitely shop here again.
Jon
10/20/2016
etrailer.com is competative on prices and quick to deliver an order. I am very satisfied.
Jim E.
10/20/2016
I ordered 2 hitch adapters (sleeves) an a hitch pin from etrailer over the phone because I could not find mine and I wanted to get these shipped quickly before I left on my hunting trip a few days later. I called late in the day, about an hour before closing, but Cathy still worked magic and got my shipment put together and on the truck that night! My items arrived a couple of hours before I planned to leave. Cathy saved the beginning of my trip!
For the review of the 2 square pieces of metal tubing --- they worked great :-). This review is for the outstanding customer service I've experienced each time I've ordered anything from etrailer.com, but especially this time from Cathy.
Rus D.
10/20/2016
It worked .
Dennis F
10/20/2016
Works great! Also, fantastic shipping speed.
Weston C
10/20/2016
Excellent delivery ,product as described
Wayne J
10/20/2016
Bought 2 hubs to keep as spares for a a long tow. Fantastic deal for a hub complete with bearings,seal,lug nuts,and dust cap.
Etrailer.com is my first source for everything.
Bobby k
10/20/2016
Thank you for great service
Lee F.
10/20/2016
Great product, even better company. I work at a car dealership and have ordered multiple times from etrailer. Never had an issue, and they follow up every time I order.
Randy B
10/20/2016
This is the exact replacement component that I needed. The time from order to installation was was shorter than I expected due to the quick shipping of the item from e-trailer. I have used them before and will check their website first when anything else is needed in the future.
Rob B.
10/20/2016
I have ordered at least 8 hitches from e trailer along with several other products and with this latest one I am completely satisfied with the hitch and the ease of install
larry C
10/20/2016
Great products, great prices, great service!
Lee H.
10/20/2016
Everything was as described...... quick shipping ...... very happy with etrailer ... I am a returning customer and will continue to be .... great company
Andy
10/20/2016
Great product, very fast turn around, will continue to recommend the product and the vendor. etrailer great experience.
Gary L
10/20/2016
Lowest price around for these.
Jim O
10/20/2016
Your slogan says it all, "great products at low prices". I absolutely will buy from etrailer again.
Jim O
10/20/2016
I received this quicker than I expected. It looks like a high quality product at decent price. I'm happy with the experience.
Roger H
10/20/2016
Perfect fit great service Thanks
John cap
10/20/2016
This product has proven its success to balancing the fifth wheel for our family. Thank you Etrailer for always supporting your customers with great products and excellent guidance.
Robert T
10/20/2016
Ordered the part and it arrived shortly after the part was ordered. Ordered online with no issues. Website was easy to navigate. Excellent service.
Richard L
10/20/2016
Exactley what I needed. I paid for 3 day shipping and had my order in 2 days
Gerald W
10/20/2016
Great product; and, even greater service from etrailer.com!
I will be ordering other products from etrailer.
Mike H.
10/20/2016
great products and better people---excellent service from sales dept. I told you what I needed---you found it for me--three days later I have the products and solve my problem..what more could a customer ask?
jarrell r
10/20/2016
Very nice job guys!!
Pretty simple, bought a used popup that needed new rubber. Found best price AND best service with Etrailer. Not bad for my first experience with them.
Product - exactly what I expected, bought three mounted tires.
Price - better than anyone else, internet or land-based store.
Service - received tires in a couple of days. I expected a week or two to deliver!
What put me over the top with these guys was the multiple follow-up emails letting me know progress of my order.
Very nice job guys!
Rick in SC
10/20/2016
Exactly what I needed to repair my camper porch light. Fast and excellent service!
Kevin
10/20/2016
High quality product, good price, timely delivery. I am a repeat customer and will be again.
Carl R.
10/19/2016
Perfect! Just what I needed.
Nick N.
10/19/2016
What a great company to deal with. Great price,super service, & the right part delivered quickly the first time!
Craig B
10/19/2016
Sturdy, look like they will last. Love etrailer service
Reg
10/19/2016
The lights I ordered arrived very fast and in excellent shape. They look great on my trailer I built and are very bright even in the day light. I would recommend this web sight to anyone looking for trailer lights or accessories.
Dean
10/19/2016
Exactly what I expected and got to me quickly.
Parts were exactly what I expected, and shipping w
10/19/2016
Have been using E-Trailer for years now and have never had a problem with product or service. Most helpful is the advise on similar products. I love their website.
Ron n Shari
10/19/2016
Good quality parts
Kenny M
10/19/2016
These chrome wheel center caps work and look great, They were put on a Triton boat Trailer. etrailer.com was the only place I could find them since Triton Boats do not sell them and the price is great also.
charles L.
10/19/2016
As usual product worked great and high quality. Awesome company to buy from with very fast shipment of order.
Chad F
10/19/2016
Excellent experience. The hitch I ordered was not in stock and I received an email informing of that and letting me know an approximate date on when they expected it to arrive. I would definitely order from etrailer again.
Melanie P
10/19/2016
Great item fast shipping will return again for parts
Ty B
10/19/2016
Prompt shipping, quality products and a helpful staff.
Steve D
10/19/2016
Great product and service. Packaging was also great. Delivered before promised delivery date. Will definitely shop here again!!
david j
10/19/2016
etrailer exceeded my expectations. Fast delivery & great prices.
Pete G
10/19/2016
Easy to install took 2 minutes and was done best price on line and great customer service. Love using etrailer.com
Ian s
10/19/2016
Got the drums and brakes as ordered and quickly too! Great quality and like the "how to" videos supplied. Very happy with the product and customer service.
Gerry
10/19/2016
etrailer.com always has great prices, and hard to find pieces for my Thule bike rack!
Dan R
10/19/2016
Thank you for the great service and right parts , everything is working great. I will definitely buy from etrailer again when I need trailer parts !!
Kenny M
10/19/2016
This is the third etrailer purchase I have made and each have been filled rapidly and met my specific needs. You guys are the best.
Jay W.
10/18/2016
Almost matches my trailer wheels. Using as a spare. Great service and fast shipping, arrived 2 days after I ordered.
Tom B
10/18/2016
Great company to buy from I give them 100 percent if you need trailer parts do not pass this company up
Steve a
10/18/2016
The etrailor team was amazing. Thank you for the great deal and the prompt follow up
Big John Furlow
10/18/2016
Etrailer again the easiest way to ensure I was getting the correct part at a reasonable price
A C
10/18/2016
Excellent resource for my trailer needs as I tried two outfits here in Salt Lake and neither even thought about a Google search, let alone not having an amber lens cover for a 2006 Cargo Express enclosed trailer light.
Quick shipping, low prices and likely everything I'll ever need in the future.
Glad there's etrailer....thanks for your online business. The replacement fit like a glove....glad I ordered a spare one too.
Jay Thomas
10/18/2016
Everything arrived on time product as expected
Graham
10/18/2016
the product worked perfectly to solve my repair problem. However what is most impressive is the high level of customer service I got from e trailer.
Jimmy Mac
10/18/2016
Cheap price, Shipped fast, No complaints....
Rob H
10/18/2016
Everything was received exactly as described, and on-time. I had a few questions since we were in the middle of a hurricane, and Angie responded quickly and thoroughly. Etrailer is definitely my go-to for trailer-related products from now on!
Mel G
10/18/2016
Plug and play, as advertised. Delivery was quick, and part was correct, unlike harness that was delivered with the brake controller that I ordered from another company through Amazon. Had I dealt with etrailer from the start, I probably could have avoided a few issues.
Phil
10/18/2016
Great pricing on tandem equalizer kit and communication with sales agents thru E-mail ,parts were a direct fit and high quality for my 12K Cam superliner equipment trailer, been buying from you guys for a couple years and will continue.
Brian B
10/18/2016
You work fast you shipped it quick is did a good job thank you
Excellent
10/18/2016
Ordered LED Lights for a trailer project. They were good value, fast shipping and communication was great.
Thanks
Andy A.
10/18/2016
The website was extremely easy to use especially with the feature to pick my vehicles connection and my trailers connection. My purchase arrived very promptly and the customer service was excellent. The adapter works perfectly and I will definitely shop from etrailer again.
Ben B.
10/18/2016
ABSOLUTELY FANTASTIC SERVICE.
EMILY, YOU ARE AN ANGEL
PRODUCT QUALITY A-ONE
VERY PROMPT SERVICE
PRICES BETTER THAN THE REST OF THE MARKET.
WISH I HAD MORE MOTORHOMES WITH BROKEN LENS-TO BUY MORE
WISH I HAD WAYS TO SEND YOU PHOTOS BUT I DON'T HAVE FACILITY
RESPECTFULLY...mike
MIKE HUERTA
10/18/2016
I needed a spare tire for my boat trailer.Found your website and you had just what I needed.Placing my order was a breeze and I received an order conformation by email.I was also sent an email containing the tracking info my purchase.Four days later U.P.S. delivered my spare tire. All I had to do was put 50 pounds of air in the tire and install it on my trailer (hope I never have to use it ,but you know Murphy's law). It's nice to do business with a first class company.
Frank F.
10/18/2016
good product, excellent survice, would order again
ralph
10/18/2016
The replacement operator w / knob and replacement screen that I purchased from e-trailer both fit my trailer perfect. I didn't have to make any modifications to the parts at all. The sales staff was very helpful with getting me the dimensions that I needed for the parts that I ordered. If I need any parts in the future I will definitely order from e-trailer , Their prices on parts were the best that were available. E-trailer , Thank You for your help.
Raymond C.
10/18/2016
Short V Rollers are getting hard to find but e-trailer supplies them. Good quality, good price & delivered as represented.
Randy C
10/18/2016
I use this lite on my trailer, and has worked really well for me and when I need more , I will certainly buy them from you.
Thanks Wally R
Wally R
10/18/2016
Cover looks good, is solid and fits the receiver very well. Etrailer was very responsive with my order and kept me in the loop as to delivery time...nice touch and excellent customer service. Will do business with etrailer again.
Sonny D
10/18/2016
Shipping was very fast and packaging was good..the item was the exact replacement for what I needed and the price was very acceptable,,will confidently do business with seller in the future
Mike O.
10/18/2016
George J offered a reasonable price, easy ordering, and quick delivery. Would definitely order from him again.
Peace!
Barry N
10/18/2016
Very fast shipping and great product!! Would recommend for price and customer service. Will return for additional auto needs.
Zach H
10/18/2016
The order was quickly processed with immediate feedback as was the delivery.
Richard M
10/18/2016
Exactly what I ordered at a fair price point... No hassle buying, arrived without any issues or delays... This was my first purchase from etrailer, I will definitely be a repeat customer, as should you...
LJP
10/18/2016
As advertised. Perfect fit and operation. Also less expensive than local dealer. I saved close to $1000.00 doing this myself. This not my first time using Etrailer and I'm sure not my last! Thanks from Charlotte NC.
Edward T.
10/18/2016
this was a fairly minor item just to replace a broken lock. The part fit and works fine - what I really want to say is etrailer has consistently performed very well on a variety of purchases and I will continue to use this company for all my trailer needs.
Mark G
10/18/2016
great product easy to install etrailer was so helpful they did everything but install it for me great support couldn't ask for more
thom d.
10/18/2016
Arrived fast, actually took ninterest to make sure i got the parts i needed! Will buy what i can from this company what internet shopping is supposed to be.
Erik
10/18/2016
Great product. Great customer service.
Mickeyr
10/18/2016
Extremely fast shipping and delivered exactly what I ordered. Will definitely use them again in the future.
Tom K
10/18/2016
Fast shipping and well packaged. Thank you!
Debi P
10/18/2016
Great customer service. Paid attention to details. Prompt shipping. No complaints would trade again.
Bobby G
10/18/2016
The web site is extremely helpful as the tire I needed was no longer available. I saw similar questions regarding the tire and an alternate solution was determined. Received the tires and installed them on my trailer with no problems.
jim i
10/18/2016
Got here quick great people Thanks Ron
Ron
10/18/2016
Very pleased was a day late but etrailer reimbursed me the shipping I paid. I will definitely shop here agian.
Noel Marquez
10/18/2016
Product is exactly what I expected. Service provided by etrailer.com was exceptional and exceeded my expectations. Prompt, professional, and helpful.
R Edmonds
10/18/2016
Exellent, tanks!!!......on time!
Juan c.
10/18/2016
Excellent service. My order took a while but the staff kept me updated along the way. Would use them again in a heartbeat.
Key
10/18/2016
What's great is that e- trailer carried the part that I was looking for. Part was exactly what I want and the fit was the same as the original
John A
10/18/2016
Everything was great. excellent service. fit great. very happy
Mitchell W.
10/17/2016
All items as advertised. Prices fair , quality good , shipped quickly. I'll do business with this company again.
Brian E
10/17/2016
Fast shipping, great customer service, will continue to do business
Jeff K
10/17/2016
Product works like a charm. The gear ratio is different on the new one than my original. It opens slower which means less load on the electric motor. Might last longer. Great service as always from etrailer. Well done.
Jim
10/17/2016
Couldn't find this part locally. Order from etrailer.com. Good price, very quick shipping and good communication from start to finish. Will look to etrailer.com for future needs. Thank you!!
Easy order, Fast shipping
10/17/2016
O.M.E. Lock set was what was needed to match the same key code for other storage box's. Perfect match and fit for old lock's. etrailer always has what I need in stock and is my go to source for my trailer and RV needs.
Mark.M
10/17/2016
Great product that will help me get the most out of my batteries! Quick shipper that I will use again!
Bill S.
10/17/2016
Nice hitch at a great price. Received it within 2 days! Installed it myself in about a hour. No special tools needed, no drilling needed. Bolt it up and go. Had AMAZING customer service when there was a problem with my order. Very happy customer.
Scott L.
10/17/2016
Seamless purchasing experience.
Miles K.
10/17/2016
Ordered tires for my snowmobile trailer. Very good quality and arrived in a timely manner. Great customer service.
ed
10/17/2016
Great product, so easy to install. I buy from etrailer often and the experience is always excellent
dbld
10/17/2016
Customer service is excellent. The product work better than expected. I highly recommend the product and your company
Rebecca
10/17/2016
This Product is very nicely made install's nicely and if you are worried about this company they are Rated one of the BEST fast shipping
Herb Lloyd
10/17/2016
Great products, Fast free shipping, And most of all GREAT people!!!
Mark A
10/17/2016
great service. good product.
joe s.
10/17/2016
The Bearing Buddies are the best product available for extending bearing life and preventing problems. But more important is the fact that I had an issue that required Etrailer to send me another Bearing Buddy. It was no fault of the product or the company but I had explained the problem to them in an email and it was taken care of NO QUESTIONS ASKED. That alone makes me an Etrailer customer for life and I will be buying all my trailer needs from them....NO QUESTIONS ASKED.
Thank you Etrailer.
Ken W
10/17/2016
Perfect product, just exactly what I needed. Good value and fast shipping.
Colleen g
10/17/2016
Fast delivery everything was as ordered.
David B.
10/16/2016
Folks don't be reluctant to purchase from this company. Great products, as advertised and hassle free. Shipping was right on time. The switch I ordered is of heavy duty quality and works just fine
Rodney G
10/16/2016
It's everything your description said it was. Thank you for the prompt delivery.
Mike Mobile home restoration and repair
10/16/2016
All the products I ordered were top notch and the people I delt with on the phone were supper nice and very helpful
ron f
10/16/2016
This product was offered at a good price. Once I places the order, I received emails with the order number, when it was shipped, expected arrival date, and a follow-up email when it was delivered. Good price and excellent communication, a very positive experience.
Scott K.
10/16/2016
Good selection, price and service!!
Bill B
10/16/2016
excellent product with great customer service
albert
10/16/2016
I was given a delivery date upon completing my order and wasn't expecting delivery so soon. The package arrived almost a week in advance and everything was as ordered. Great quality too. Thanks for great service.
Scott K.
10/16/2016
Products work great. Etailer representatives were very knowledgeable and helpful in determining the exact parts I needed for my Thule roof rack. I would highly recommend tthem for their quick shipping, helpful insights and their expertise.
Steve A
10/16/2016
Excellent every time
Jose l
10/16/2016
great job on time I will order more stuff from again thank you etrailer
charles stubler
10/16/2016
All the products I have purchased here have been excellent!
Jeff
10/16/2016
Fast shipping, good fit, easy to install, what could be better?
Silas B.
10/15/2016
great product, amazing shipping time!!
zekevongilligan
10/15/2016
Very pleased with dealing with etrailer.com fast delivery and on time
George b
10/15/2016
Great phone assistance, very helpful.
Product shipped quickly and ready to install in a few short days.
Instructions easy to follow and item is the exact replacement needed.
I'd order items again from this company and appreciate their follow up.
Richard C.
10/15/2016
thank u for the detecter,your rating is excellent,your service is no. 1.
jeffrey feulner
10/15/2016
Shipped right away. Good communication. Product as advertised. As good as it gets.
Scott
10/15/2016
Exactly what I needed. Very good quality and perfect fit! Fast shipping of the parts and well packed!
B34
10/15/2016
Excellent service and quick shipping. I will be ordering all my trailer equipment from them.
Joseph Hilton
10/15/2016
Works great. E-trailer always seems to have the hard to find stuff.
Jim w
10/15/2016
This was the only place l could find these two couplers together with clamps. Etrailer came through again, with great service and fast shipping!
pat
10/15/2016
First of all, I want to say that eTrailer is an awesome bunch of people to work with. They know their stuff, have great products and excellent instructional video's. I ordered new rims and complete brake assemblies and they were perfect. The shipping was extremely fast, the fit and function was exact and the brake assembly was as easy as the video made it out to be. Thank you VERY much for your help, great prices and excellent customer service. I am a customer for life! Thank you!
Karl
10/15/2016
Excellent product and service
Henning B.
10/15/2016
Product is exactly what I wanted and needed. Excellent service and follow-up.
I will definitely continue to be an etrailer customer.
Thanks H.B.
Henning B.
10/15/2016
Great service and great product. Ellen is a great asset to E-Trailer. I would shop here again.
Gerald H.
10/15/2016
Pictured accurately, delivered quickly, and priced reasonably. I am pleased
VKO
10/15/2016
Have yet to install the product. I simply wanted to compliment the exceptional assistance I received from Anthony who walked me through what I needed. Thank you!!
Frank R.
10/15/2016
Everything works well with no problems
Glen J.
10/15/2016
The exact bolt I needed, the detailed information made it easy to select the correct bolt. Best place to shop on the internet!
Tom M.
10/15/2016
Excellent product only surpassed by the quality of customer service and speedy delivery. I will be shopping here again.
Don C.
10/15/2016
I needed a somewhat specialized tire, a 12" radial for a trailer. These guys were very knowledgeable with fair pricing and great fast shipping. I will use them again and recommend them to anyone in need of tires and or wheels.
Alan E.
10/15/2016
Use this company all the time. Quick shipping great products!
Mark
10/15/2016
This was absolutely a perfect solution to my problem. I had lost the keys to my tool box and tried replacing the lock, but it did not work the same and not so secure. Then I found etrailer.com and in a couple of days I had the perfect match to replace my lost keys. I highly recommend etrailer.com!
Curtis
10/15/2016
Ordered trailer tongue lock, shipment was fast and product met all of my needs. Recommend anyone needing trailer parts or accessories to use etrailer..
Mark B.
Zephyrhills, FL
Mark B.
10/15/2016
The old bolt broke and it was difficult to find a replacement. Etrailer had the part for our 2004 Hollywood rack. Etrailer customer service was excellent. They sent personalized emails with order status when there was a few days delay. Very nice touch.
Diane M
10/15/2016
Just what needed to give a little working room between bumper and trailer. Once again outstanding service by etrailer. Always happy with my purchases and customer service.
Paul T
10/15/2016
Great service, good product, best price
Don
10/15/2016
Super service, good products
Don
10/15/2016
As usual etrailer came through again for me. Great web site, with a good description on the product. This enabled me to get exactly what I was seeking. Ordered on Tuesday and received on Friday. Thanks guys!
Gary F.
10/15/2016
Great product, good price, fast delivery. I will use this company again and highly recommend them.
Alan W
10/15/2016
All items showed up in good condition and on time. I will be making more purchases in the near future.
Brian B
10/15/2016
These little caps went on 4 great trailer tires I also ought recently from etrailer. Wife's old Kingston looks like new. Etrailer has been very quick in shipping, accurate in describing products and wiring diagrams and great on pricing.
Horse Husband
10/15/2016
Quick delivery on the entire order. Fit was great. Will order from you again.
Eric Sundberg
10/14/2016
Great product, price and delivery!!!!
Dan
10/14/2016
I ordered springs, bushings , shackles, equalizer, and bolts from e-trailer for my rv tandem axle Chris helped me insure I had the correct parts and the correct quantity of parts. I put one on and everything went fine. The only problem was the galvanized coating on the shackles made the hole to small and had to be drilled. ETrailer has great videos to show you how it is done. The phone sales staff was knowledgeable and effective, and shipment was quick, and all parts were there.
Don
10/14/2016
Fast delivery. Merchandise was packaged extremely well. Have them installed
already and are working great. Great product at an affordable price.
Ron S.
10/14/2016
Thanks for the speedy delivery. When we got home and went to put the boat in the garage we noticed we lost the sidewind handle to the jack. As my husband got the boat set up in the garage (on blocks), I immediately got on the internet and found what I needed at your site. I bought it with ease, and received the handle kit in a couple of days. Thanks so much. It got mounted with no effort at all. It is always a pleasure doing business with you.
Thanks !!!!!!
Teri K
10/14/2016
I have never been disappointed w/ the service and quality of merchandise I have ordered from etrailer,professional and courteous staff makes doing business a pleasure
Darrell B.
10/14/2016
Had my boy get this for me. Right one sent first time. Fit on my cay like it was built with it. Instructions were easy to follow and easy to install. I will purchase other items if and when I need them. I have told other about this company that they need to check it out when they need auto parts
Mike S.
10/14/2016
Excellent online product description, including measurements, which helped me ensure I was ordering the correct parts. My RV retractable door step needed some new bolts. These parts are critical for entry and exit. ETrailer.com had the correct parts and shipped them super FAST! Will use eTrailer.com for future orders! Highly recommended.
Bruce W.
10/14/2016
I ordered the wrong product, but because of Shawn B it ended up being a excellent experience. Being in the customer service business for over 36 years I know what great service is.
Thank you,. Brian Bennett
PS yes I have already sent to others your website
Brian B
10/14/2016
Have installed hitch and will try electrics tomorrow. With out a doubt the you -tube videos is what sold me on your products. Keep up the good work .........THANKS
hljr50
10/14/2016
Informative website helped locate exact item needed. Product delivered on time. Very pleased with purchase & will use etrailer.com in the future.
Mark C.
10/14/2016
Perfect exact replacement for my DRV Mobile Suites. Old scare light lens broke so ordered Wednesday and received Friday. Got e-mail updates whenever order status changed from "Accepted/Confirmed", to shipped, and tracking information. E-Trailer was perfect again and that is why I'm a many time returning customer.
Randy Sauer
10/14/2016
Cheaper then bike stores
Kevin
10/14/2016
Very very fast shipping!!! Spot on hitch. Love shopping here.
Kevin
10/14/2016
ETrailer was my last hope in finding this odd size hitch ball. They had it at a fair price and sent it out on the same day. I received it 3 Days Later via UPS. It was exactly the ball I needed. Excellent product and customer service. Thank you.
Larry M.
10/14/2016
Great experience with etrailer.com.
Pleased to find a replacement for our 2007 trailer vent cover which had disintegrated.
Timeline from order to receipt was great.
Website installation videos were helpful.
It was easy to replace in a matter of minutes.
Wayne M.
10/14/2016
couldn't be happier all around
dave l
10/14/2016
Product is great, just as described and appears to be very god quality. A few hours later and my boat trailer was like new. Thanks Etrailer and Tommy C!!!
Moke
10/14/2016
Just what I needed and fast delivery. I can always depend on etrailer....
Robby
10/14/2016
Great product and is exactly what I was looking for. Delivery was right on time and was able to track it to my house. Thanks for a job well done.
Bob
Bob V.
10/14/2016
Great product, great web site and your instruction video's make installations easy. I will recommend your company with confidence.
jim p.
10/14/2016
SHIPPED QUICKLY AND PRODUCT WAS CORRECT.
MIKE G
10/14/2016
Great company and products . Super fast shipping .
Chan Edwards
10/14/2016
Was very impressed with the price and quality!
Dave
10/14/2016
Perfect!
Michael V.
10/14/2016
Everything arrived just as I ordered, on time, packaging was good. Very professional. Thanks Etrailer! I will be ordering from you again.
David M.
10/14/2016
Really satisfied with my new block heater from etrailer.com! The price was more than 50% cheaper than at the car dealership, and the quality is as good or better ( I think it is better ) .
Michelle H.
10/14/2016
products received in record time. Everything setup and looking fine.
thanks again
John R
10/14/2016
Fast Shipping great product!
STX Gear
10/14/2016
Great service and very fast delivery!!!!
Jesse D
10/14/2016
excellent fast service as always, great products
Milton B.
10/14/2016
perfect replacement. fast shipping.
george
10/14/2016
Product is very nice. Happy with service.
Dale L
10/14/2016
Of all the ones like this that they had on their site, I think I picked the best. This thing is excellent! Does just the trick. Good quality construction materials assembled into a solid product. Connection fits were snug as you would want. The time from order to delivery was shorter than they projected too! Very, very happy with this.
Frank E
10/14/2016
We needed something to cover our hunting man camper spare tire, ended up ordering the cover for that as well as covers for the tires to prevent weather check, ordered on a Sunday, here by Thursday, I call that service, hats off to your company, the hardest part was deciding which ones to choose!!!
Molly K
10/13/2016
The Dexter spring over kit was perfect for my 15 ft Sunline super compact. It raised the camper about 4.5". I couldn't get in my driveway with dragging the rear bumper prior to this. E trailer was extremely fast and professional with my order. This isn't the exception but the rule with E trailer. They have a customer for life. Thanks for the great products and great service.
Stephen L
10/13/2016
I could not find this size else where. this site was particularly helpful in instructing me how to measure for my bolt pattern.
Ted P.
10/13/2016
Very good quality fast delivery as always
Thank you
Pete S
10/13/2016
I stumbled upon etrailer as I was searching for wipers for my car. At first, I was hesitating from ordering from etrailer because I have never heard anything about it. I eventually took the opportunity to buy the wipers and do not regret buying it from etrailer. The product I recieved was easy to install. I will look forward to ordering and shopping again from etrailer! Thanks!
Tou Nou Yang
10/13/2016
Great parts and at a great price. I shop no where now but etrailer.
Greg G
10/13/2016
The ordering and delivery process went great. The product is exactly as I needed and ordered. I have not used it yet, but it fits and I am sure will work. Something else really surprised me and made me feel like a valued customer and not a price tag. I was frustrated running around town looking for the product, not one store (out of 13) had what I needed. So I finally got online looked up what I needed and found it through etrailer.com (best user friendly site I have found in a long time and I am online a lot) so I ordered it. Well when I got the receipt I noticed I was charged double for shipping and handling, well at this point paying another $4.99 was worth it, so I excepted the double charge. A few days later I got a text message (from my bank) telling me etrailer.com credited my account $4.99 (one of the S/H charges) I was so happy and told my husband well this company really pays attention to detail. Thank you to the etrailer.com employees for making sure your product and services still have value for the customer. You have defiantly gained respect and a future customer, who will tell everyone she knows! Thank you again... Sorry I didn't take a picture of it, but I can when I use it and submit it for you to see!
Emily A.
10/13/2016
You did a great job, good product, good price, fast delivery, and nice people to work with.
Thanks for your good service
Pete
PETE KETCHAM
10/13/2016
Etrailer was the only place I could find this size u-bolt kit. Good qualty at a good price.
Wade E
10/13/2016
I originally ordered the S64030 to get the longer cable, but the bolt diameter is too large for the hitch connection on the Swagman bike rack I bought with it. Turns out I needed S64031 which has the smaller diameter bolt to go with the Swagman XTC-2 rack. Customer Service was great and immediately shipped the replacement lock and cable, along with a prepaid shipping label for the return. The anti-rattle bolt really does make a difference in keeping the whole rack from shaking around. And the lock and cable are easy to use.
Of all the thousands of companies I've dealt with over the years, eTrailer is the BEST! They were great in helping me make the purchase. The items came double and triple boxed with the most professional and thorough packaging I've ever experienced given the weight of the bike rack. And the process for making the exchange when I bought the wrong item was super easy. I will be telling all my friends to check out eTrailer. (I rarely take the time to write reviews so the fact that I am submitting this one says a lot!)
Art W
10/13/2016
Friendly rep, delivery was quick,worked like it should.
Kab
10/13/2016
Great price and fast shipping. Best prices I found anywhere
Tracey P
10/13/2016
Good service kept me appraised of orders progress.
Will use agan in the future.
Dan
10/13/2016
Nice Fit and Finish, I like better than Weathertech with a better warranty. Definitely would buy another set. As usual etrailer.com shipped fast and had great communication! Thanks
C Savage
10/13/2016
Nice Fit and Finish. Definitely would buy AGAIN. As usual etrailer.com shipped fast and had great communication! Thanks
C Savage
10/13/2016
These were hard to find, odd size I guess. etrailer came through with quick shipping and they fit perfect. Holding up well so far.
Paul S
10/13/2016
All arrived as ordered a day early
Wookie
10/13/2016
This tail light fits my trailer exactly like I wanted. The website designer and marketing/technical team did a great job with the description, videos of the product. I will definitely purchase again.
Mixa
10/13/2016
Have not installed them yet But appear to be great tires and rims. Super fast delivery very satisfied. would definitely use again.
Roger W Anson
10/13/2016
Came in great and easy to install. Cuts to fit and just as advertised
Ron S
10/13/2016
Quick shipping and excellent communication.
Tim M
10/13/2016
Made job easy. Heavy duty metal, shaped, drilled and bolts slipped in and job done. Glad I found
Etrailer!!
DW
10/13/2016
Hello Who It May Concern everything we ordered from your company we are satisfied.
Paul Swinson
10/13/2016
The online ordering process was seamless and delivery was impressive received the product in 2 days from order. Have not had a chance to use the product yet but are ready the next time we are assign that requires the front of the trailer to be high
Richard I
10/13/2016
Etrailer delivered the T-One Wiring harness on time as always and it worked perfectly! Thanks again for a job well done etrailer.
Dennis M
10/13/2016
Totally satisfied with both products. High quality and excellently delivered.
I like doing business with this company.
Patrick j
10/13/2016
When ordering these items, I had some questions that I wanted to verify. I spoke with Rose, who with a few simple questions was able to determine exactly what I needed and was able to assure me I would be getting the correct parts. Rose exemplifies what customer service is all about. Also my products arrived on time, in good condition, and defect free. After a few hours work, the camper is now ready for the road again.
Thank you etrailer and thank you to Rose.
Chris K.
10/13/2016
As with everything I have ever ordered from etrailer.com this item arrived in a reasonable amount of time and has exceeded my expectations. I have a small travel trailer I use with my son for football weekends and etrailer.com is my go to for everything related to it.
Jeff W. in Mississippi
10/13/2016
Well built product, great customer service when choosing the right part.
Kevin S
10/13/2016
Just got my replacement handle in the mail, it was exactly what I needed, construction seems to be very good, shipping was cheap and fast. I will definitely be using Etrailer.com in the future I am so glad I found ya'll on the web.
Davin W.
10/13/2016
Excellent product. Fast shipping. I would always check etrailer.com first for anything to do with trailers.
S. K.
10/13/2016
all good
Joe G.
10/13/2016
FAST FAST SHIPPING AS ALWAYS!! ITEM JUST AS DESCRIBED,
VERY GOOD COMMUNICATIONS,THANKS!!
Bobby B
10/13/2016
i received the order earlier then expected. they sent the wrong size receiver but that was taken care of super fast. installation was pretty easy and took me about 2 hours, and i had all the tools needed in my garage. my 2ed order from etrailer and it wont be my last.
john y
10/13/2016
Customer service was very helpful. They were out of what I ordered so they worked with me on a replacement. Shipping was fast as usual. I am a repeat customer and will continue to be.
Bill R
10/13/2016
Great product! Excellent.delivery time!
Wade B.
10/13/2016
just what I needed to repair my trailer bearings, and it fit like a glove. Installation was simple and easy, and everything is working great.
Delivery was timely, and most important, correct!
Your product, attentiveness/responsiveness met my expectation.
Job well done!
Team Man-Bass
10/13/2016
Super-fast shipping. Perfect product.
TheDraik77
10/13/2016
Looks & feels like a darn good product. Great price and awesome shipping time. Every bit as good as the other guy's $60 product. I'll definitely be back for my other RV & trailering needs.
Randy L.
10/13/2016
These lights are amazing! They are the brightest LED lights I have found. They are bright in the day time and super bright at night! Easy installment with the videos they have available on their website. I will be shopping with etrailer.com from now on. Best prices around.
Ayla M.
10/13/2016
Thanks for etrailer prompt response to my needs. Now I have lights on the back of my flat bed truck. I will recommend this company to family, friends and coworkers. Thanks so much for the great customer service !
phillip r.
10/13/2016
Great Items And Fast Shipping
alan
10/13/2016
Decent Price, arrived promptly and it was easy to install.
Robert J.
10/12/2016
this is a great hitch and at a great price. Most beefy hitch on the market
Lyle H.
10/12/2016
The products I ordered were of the quality expected. Quick turnaround on my order.
Mitch S.
10/12/2016
Great product and a good price. The customer service is outstanding. I have made several purchases from etrailer and will continue to buy from them.
Doug T
10/12/2016
Great product fast shipping
Doug
10/12/2016
received package on time and great packing of the item.
Will use them again.
Clay S.
10/12/2016
Good product! No issues at all with the shipping or the installation.
CharlieG
10/12/2016
Excellent service quick shipment and fast delivery. They will be my RV parts supplier
ALBERT Anderson
10/12/2016
Super quick free delivery!! Every thing looks in good condition.
Will buy from you again when I need quality trailer parts!
Don K
10/12/2016
Quick,quick,quick shipping and good communication.Did I mention quick shipping?
Jake C.
10/12/2016
I ordered 4 keys later on a Tuesday afternoon and got them Wednesday by noon. Fast! Fast! Fast!
Jessica S.
10/12/2016
Of course it's 5 star, along with everything I have purchased from your site.
JL
10/12/2016
great parts ,,,quick shipping
jerry b
10/12/2016
Parts arrived swiftly and quality of materials appear well made. I am very pleased with the service and I will be ordering again soon.
Excellent
10/12/2016
Quality product, etrailer is super easy to work with.
T. Smith
10/12/2016
In my dealings with ETRAILER I am 100 percent satisfied and will recommend using them to anyone.
Andrew. T.
10/12/2016
Lowest price on this item anywhere, super fast free delivery. What more could you ask for!
Steve F
10/12/2016
Very happy with the service and quick delivery. Website is easy to use and thorough. I will definitely recommend this site to others.
Jim S
10/12/2016
The replacement pad fit perfectly exactly like the original very pleased with easy installation.The shipping was prompt well packaged witl do business again.
Lynneth J.
10/12/2016
I can always count on quick delivery and a great product on every order ! Thank you again !
Fred S.
10/12/2016
Simple Easy and quick delivery.
Jason R.
10/12/2016
I had sent an email to try and figure out which vent was the correct one, and the answer was spot on. The vent was a perfect match and the video on your site explaining the install was very clear. Took about 5 minutes to install. Great job!
Jeff M
10/12/2016
Hitch delivered a day early, all the parts were there, and it was installed two hours later. What else can you ask for. Great job etrailer.
Ed
10/12/2016
Fast delivery, Excellent product. Loved doing business with this company
Sharon D
10/12/2016
ETrailer.com carries part not easily purchased locally for old trailers.
Roger L.
10/12/2016
When repacking the bearings on my trailer, the lock rings were damaged. Unable to find them locally, I checked etrailer and there they were! I submitted my order, which was received in record time, and with the correct item. I do a fair amount of ordering online, and etrailer sets the standard in my opinion. Communication and follow-up from etrailer is excellent. Have recommended etrailer to my friends, and will continue to do so. A+++++!!!!!
Hatch
10/11/2016
Great product, and great service.I will definitely purchase from your company again.
Dianne Christofano
10/11/2016
Ordered my snow chains and they arrived promptly. Product was easy to install and iof good quality. Will definitely order from etrailer again. Very good experience and customer service.
Ken W
10/11/2016
Great help to find what I needed - Quick too.
Thanks very much for finding exactly what I needed and shipping it quickly!
Highly recommend.
Rick P.
10/11/2016
Items are always good quality and items arrive in good time for a good price...
Jay H.
10/11/2016
My whole transaction & experience with etrailer couldn't have gone any smoother. I've recommended others to them & have heard nothing but good reviews.
James
10/11/2016
Sturdy, shinny...a must have. The coustomer service was excellent!
KayakJack
10/11/2016
Great service!
Thank you
Duane S
10/11/2016
The Truxedo TruXport Soft Tonneau has several options for replacement covers. I got excellent service figuring out which one fit my pickup and received the proper part quickly. Can't expect more than that.
Alan E
10/11/2016
Haven't used it yet but it's the right part Thanks for the fast service
randy b
10/11/2016
This is the factory key, just cheaper here at e-trailer than any other place I could locate one.
Ski Pro 3
10/11/2016
Arrived quickly, it was as described
Eric
10/11/2016
product was easy to find, etrailer is very responsive to shipping questions and stuff just works! I'm going to keep buying from these guys!
Darak W
10/11/2016
Nice product. Item as described. Fast shipper. Great to do business with you.
Louis Snell
10/11/2016
Great customer service. Ordered the wrong part and called them. They took my return and helped me make sure I got the right part and shipped fast.
Fast and helpful
10/11/2016
I am very impressed with eTrailer. Knowledgeable people provide quick and detailed answer to your questions, their website is quite powerful and the entire shopping experience is smooth and transparent. I will recommended them without hesitation!
Lee
10/11/2016
great products, exceptional service and prices
perry p.
10/11/2016
Easy install - fast shipping - good phone support
M.S.
10/11/2016
Very fast delivery!!
Matt s
10/11/2016
Shaft seals were as advertised and ordered. Online order was simple and on time.
Dan T.
10/11/2016
I received the product in a very timely manner. The product was exactly what I needed and expected. Thanks for the great service
Dan S.
10/11/2016
Solid, well built and well priced
Matt R
10/11/2016
Product arrived asap and worked as it should.
Dale M.
10/11/2016
worked great with the hub assembly. Would buy again.
Van r.
10/11/2016
Bought my truck with a toolbox but without a key to open it. Keys came quickly and works as though it originally came with the tool box.
I am extremely pleased with the whole experience.
Definitely will use this company for any future needs.
Nikki
10/11/2016
Great service. Etrailer does an excellent job of filling the orders and getting them sent. Shery was really good handling our order. Thanks again.
Ken Diamond
10/11/2016
Product was exactly the replacement strap that I needed. Instructions online were spot on. Very quick delivery. Always a great consumer experience with etrailer!
Linda
10/11/2016
The website made finding my product very easy. ETrailer shipped my products right away and had excellent customer service.
Corey
10/11/2016
The safety chain quick link I order online from etrailer was exactly what I thought it would be and received it in the mail within a few days, just like promised. I highly recommend etrailer!
Steve R.
10/11/2016
I received the steps in just a few days and had absolutely no problem installing them on my own. The fire poker is great, too - we used it this past weekend camping. I will order from etrailer.com whenever possible as they usually have what I need in stock and send it promptly!
jeanette s.
10/11/2016
What a great experience with etrailer! Their customer service is exceptional.
Shortly after I placed my order, I realized that I had inadvertently ordered the wrong item. They got it straightened out for me and were very professional in assisting me with ordering the correct items.
Stuart C.
10/10/2016
Great product, great service, quick free shipping, demo videos of the products, what more can I say etrailer creates the perfect experience!
David
10/10/2016
Thank you, I got what i ordered in fast time. You seem to be a good company to deal with. thank you.
Skip
10/10/2016
Products arrived to my door very fast , ordered on Friday and received it Monday. Everything was in great shape when it got here , very happy with the service.
Tony L
10/10/2016
Excellent customer relations and communications love etrailer and the products so far ordered from them
john l
10/10/2016
Great price for all the parts you might need to make a quick repair.
Fast shipping and as always a pleasure to purchase from!
Matt D
10/10/2016
Excellent customer service and the brake units work great!
Jerry R
10/10/2016
Product is as described on Website. Shopping experience was excellent!!
David B
10/10/2016
Again good purchase you guys did a great job. ??
Carmelo
10/10/2016
Easy to use web site. Really fast delivery.
Kenny
10/10/2016
On time, as Promised!
Ramon M
10/10/2016
just what i needed thanks for prompt delivery!
matt
10/10/2016
Great product and fast service!
Joey.I
10/10/2016
Excellent service and products.
Jerry
10/10/2016
Received the item sooner than expected. It's working great. Would recommend you and product to anyone.
Charlie W.
10/10/2016
Received my controller and wiring kit, and preparing to install everything appears to be complete. The parts shipped right away and were delivered in a timely manner. Will definitely do business in the future again.
Mark C
10/10/2016
Product performed as advertised. etrailer shipped the same day. Great service.
TF
10/10/2016
Fast shipping and great selection of parts
Jim
10/10/2016
Awesome price and service once again. Delivered when promised.
Lou M
10/10/2016
Ordered a trigger latch for my 9 year old truxedo tonneau cover, to replace
the original latch that was worn out. easy install and perfect fit. Very quick shipping
through etrailer.
Paul S.
10/10/2016
Recieved my part earlier than expected and it fit perfectly. We will be doing more business in the future I'm sure. Thank you for your very prompt service.
Steve B.
10/10/2016
You guys are awesome! If only snap on tools or lowes were this good at getting keys for their products and all the hardware needed. You may be the last co. that goes that extra mile to have pleased customers.
Chris
10/10/2016
The customer service was excellent the product arrived quickly and was exactly as advertised, I would definitely recommend e trailer to anyone and I will use them in the future.
Jeff k.
10/10/2016
I was able to select the proper hitch, on the phone, with the help of a product expert. This on phone help was available on Sunday afternoon. My application involved a 10,000 lb, "V" nose trailer with limited space for the frame rail brackets. The selected hitch allowed the brackets to be mounted as close as 27" to the hitch ball. This worked with the reduced space of the "V" nose of my trailer. The hitch also incorporated sway control without a separate sway control friction device. This eliminated bolting additional hardware to the trailer tongue. The hitch was delivered, when I needed it ,the following Wednesday at a modest delivery charge premium. The installation went smoothly and the first tow experience was very satisfactory.
Jim C.
10/10/2016
Fast service and easy to order product on your website.
Frank D.
10/10/2016
Very Happy with the quality and service
JimC-NH
10/10/2016
Etrailer has excellent service and knowledgeable sales staff. Whenever I am not sure about a certain product, all I have to do is ask the sales person and they recommend which product works best for my needs. Right now I am batting 100%!!!
M. Scott
10/10/2016
Great customer service from etrailer. I had no idea I needed this little piece, but they bailed me out.
Peter in Boston
10/10/2016
the etrailer team saved me when I lost some parts to my Thule. They figured out exactly what I needed, and got them to me quickly.
Peter in Boston
10/10/2016
Great help ordering a compatible bike carrier, and fast delivery. This is terrific service!
Peter in Boston
10/10/2016
Worked great as advertised. Came very quickly. very pleased.
Rod R.
10/10/2016
Excellent product, exactly what I was looking for. Thank you for sending it so quickly. Will definitely do more business with etrailer.com
Shane G.
10/10/2016
fast shipping if you have it
tom p
10/10/2016
Easy install, excellent fit
Mike
10/10/2016
Arrived on time. Customer service by phone was very helpful and guided me to what I needed. Everything fit like it should've.
We'll have to wait to see about quality and durability.
Dennis S
10/10/2016
Shipped fast, was just what I needed
Jason B
10/10/2016
This is a very good brake controller at a really good price.
Not only that, I accidently (stupidly) ordered 2 units, needing only one, and "etrailer" was more than accommodating in letting me return the extra one.
I would order from them again
xman
10/10/2016
Very happy with this product I purchased these to replace some of the lights on my trailer and they work wonderful. very pleased with this purchase. Would recommend and purchase again in the future.
Chris
10/10/2016
One was cracked in shipping.
They handled the replacement promptly.
mike
10/10/2016
Great service, products of top quality, and fair price. Have ordered products before and will use e trailer again.
Paul B.
10/10/2016
Fantastic website to order parts from.
Evan
10/10/2016
With the help of my salesperson Lisa, I was able to find the correct hitch for my set up and she had to help me size it up, and it worked out perfectly. After placing the order I was notified when it shipped, and then a delivery date, best of all, it was less then a week.
great job Lisa, and e trailer.
Bob S
10/9/2016
Excellent, the wobble rollers, & so is your shipping. Rollers goes on my boat trailer & I will be ordering in the near future. Thanks a heap
Clarence M.
10/9/2016
Lost my Yakima SKS KEYS and looking around in the web I found that eTrailer had replacement key I was soo happy to find that maybe spendings less than $10 I could save those looks and avoid the need to buy a new kit-(service was great and shipping was on time definitely I'll buy more stuff from eTrailer)
Rodrigo R.
10/9/2016
We recently purchased a previously owned car carrier missing a key. The instructions on how to find the correct key was easy, communication with etrailer was quick, price comparable to a massive online retailer and received the new key ahead of schedule. What's there not to like?! I would recommend & use etrailer for future purchases.
Thanks
10/9/2016
Very pleased with the quality of the product. I took a close look at the originals in the dexteraxle and the ones in this kit, and they were the same weight, precision cut, and very smooth. The new ones are in and the trailer rides super smooth. I want to also state that the customer service I received from etrailer, is the best in the business. When I asked a question about what bearing I needed, not only did I get a fast and accurate response, they delivered me a personalized custom webpage with all the information on the bearing kit, related products, exceptional advise, links directly to the product and for how to video's that matched exactly what I needed to do. Made installation a breeze. I've never seen a higher level of dedication to a customer, in the decades I've been purchasing online.
The best there is !
My sincere thanks to George. I'm a customer for life.
~Keith
Keith
10/9/2016
I have owned a my Reese distribution hitch for a year now and am extremely happy. The product and tech department where very knowledgeable and help me pick the right setup without any hassle. I would recommend etrailer to anyone.
Rich n.
10/9/2016
Excellent service. Got everything I needed in a couple of days. Very happy with your service.
Ron S
10/9/2016
I was so happy to find a reasonably-priced replacement supplier for these Thule tabs that "disappear" from the bike rack in the city. (Ugh.) They came quickly and were just what I needed. Kudos to etrailer!!
Booker
10/9/2016
Alll the items purchased from E Trailer are excellent. They are being used and all work great. You have a great company, People,products! !!!.
Jim s
10/9/2016
I am completely satisfied with the tailgate assist , it is a great product. It was very easy to install and works perfectly. We do a lot of camping and outdoor activities, E trailer is my # 1 source for supplies, their employees are very knowledgeable and courteous. On several occasions they have made recommendations that were better than what I was going to do. It is a pleasure doing business with a company that truly cares about their customers, their products always arrive before there due date . ***** ??
Lloyd L
10/9/2016
Vent's arrived in record time, thanks for the great service.
Dave R
10/9/2016
GREAT PRODUCT
GREAT PEOPLE TO WORK WITH
THEY KNOWN THERE STUFF
THANK YOU
GREG
GREG M
10/9/2016
Quick shipping, very good communication on product and shipping.
Matthew
10/9/2016
Excellent service!
Joe Camren
10/9/2016
All was shipped in a timely manner and arrived in excellent shape. All of the items seemed to be of excellent quality and durable. Thanks for your good work.
Mike M
10/9/2016
As advertised. Prompt shipping.
Dave P.
10/9/2016
First, I called about this and received a lot of help from the rep. Then they mailed the items and they arrived before they said they would. This is the type company I love doing business with !!
Stu
10/9/2016
Worked great for what I used it for. Would buy again!
Jason
10/9/2016
Fast service easy to find what you need. Would order again.
Anita
10/9/2016
Max fan 5100k , works better than expected. Received fan very quickly. E-trailer is the best online company company I've ever ordered from, will not be my last.
Jim G
10/9/2016
Exactly what I needed, customer service was top notch.
Barrett E
10/9/2016
Thank you, etrailer.....your customer service is outstanding, product arrived very quickly and is exactly what I needed.
Barrett E
10/9/2016
These are exactly as described and although yet used them, they appear sturdy and will clearly to the job intended.
E-trailer shipped promptly and I received my order sooner than expected even with their free shipping!
Russ C
10/9/2016
Promptly delivered and a solid product at a good price. I will use etrailer a lot!
Joe M
10/9/2016
Awesome support while ordering the parts. Everything fit perfectly. Shipping was very fast.
J W
10/9/2016
This clamp works great. Tried others with poor results, this is simple to use and does the job! Great service also, received the product in just a few days.
Larry B.
10/9/2016
I got the hitch repair kit fast and was able to get my small utility trailer back on the road in short order. Very good service from Etrailer. This is the 4th part I have ordered without any issues.
Steve R
10/9/2016
Shipped quickly, received before I even thought it would have been mailed. Very professional place to buy from. I thank you!
Larry R
10/8/2016
Installed this morning and worked perfectly. Only place on the web I could find one of these!
Chad
10/8/2016
High quility, fast delivery, thanks!!
Scot
10/8/2016
Nothing but RAVE reviews for eTrailer.com Parts were exactly as ordered, great price, fit perfectly. Couldn't be more elated with the fast service too!
Chuck S.
10/8/2016
Awesome service ..very impressed with this company I recommend this to all my friends
Jose
10/8/2016
Every step was easy service was excellent delivery was very promt installation instructions were excellent everything went well . Thankyou Sam T
PS I will recommend this companie any time the opportunity comes up.
SAM TAYLOR
10/8/2016
Good products
Fast service
Will order again whenever I need parts.
Mirrors
10/8/2016
perfect replacement showed up as stated. Have ordered parts before and never had a problem in anyway.
Thank you
Terrie b
10/8/2016
Awesome product replacement. Quick shipping great cost. Thank you etrailer.com
Joel Stiles
10/8/2016
Love the lights. Quick & bright, just what you want for communicating to other road users. Dealing with etrailer is always a pleasure.
Fling
10/8/2016
Both the products and service from etrailer is top notch..would
buy from again...
Dan E
10/8/2016
Heavy duty, perfect fit and great instructions. What more could you ask for.
Russ H
10/8/2016
great product and fast delivery
rick
10/8/2016
SUPER FAST SHIPPING, PRODUCT JUST AS ADVERTISED I AM VERY SATISFIED.
A++++++++++++++++++
DICK P
10/8/2016
The product was a perfect match to the old one. It was packed very well no damage. Arrived in perfect shape and shipping time was very rapid
Ray
10/8/2016
Great same original part. Shipped as promised. Reps pleasant and knowledge!!
Richard S.
10/8/2016
Parts arrived earlier than I expected and worked perfectly.
John
10/8/2016
Ladies and or Gentlemen, sorry for the delay in feedback but I am not too great on computer skills, the tires and wheels arrived and they look fantastic more so than I had hoped for, look great on the boat trailer, if I knew how I'd send you a picture, that stuff is over my head, anyway, thank you for a great product, fantastic prices, and fantastic customer service, for a great on-line shopping experience from someone that don't know what he is doing on these things, looking forward to ordering from you all again in the near future, will need a spare tire and wheel for the boat trailer, again many thanks, Take care, GOD BLESS, Regards, Dana Hooks
Dana H.
10/7/2016
Very fast shipping - excellent price - excellent quality ! Thanks
David E.
10/7/2016
Outstanding service!
Reasonable prices!
What more could a customer want.
Keith S
10/7/2016
No problems, Good web site. Good service. Low price.
I will buy my next tire from etrailer.
Thank you George
Barry B
10/7/2016
George, The wheels look good. You have done a fine job with the web site. Thanks, Tom
Tom T.
10/7/2016
Great company to do business with. As usual, got exactly what I ordered and in a very timely manner. Will continue to patronize etrailer.
Jimmy H.
10/7/2016
Just received my new tire chains from e-trailer, and I cant figure out if I'm happier with the product or the great service from e-trailer. Erika W not only had great advice but was probably the most helpful sales person I've had the pleasure of dealing with. this is the second time I have ordered from this company, and look forward to doing more business with them.
Anthony A
10/7/2016
Arrived on time. Quality product as expected. Very heavy duty and sturdy. Will meet all my needs for towing. Etrailer.com was a pleasure to work with. They have earned my business.
Don D
10/7/2016
Arrived on time. Quality product. E trailer.com was a pleasure to work with.
Don D
10/7/2016
Exactly as described, fast shipping and great customer service
Carl Z
10/7/2016
I cannot say enough about etrailer!! I ordered my part at a much cheaper price than I would have paid locally, it was mailed the same day and I got it three days later!! When ordering, I spoke to Shawn who was very professional and very precise in my wishes......she made me feel like a very valuable customer!! The part arrived in perfect shape and was easy to install. I would not hesitate to order from etrailer again!! Keep up the good work!!
Larry F
10/7/2016
fast shipping.
steve s
10/7/2016
Great product and an even better company!!!!
Ryan Erickson
10/7/2016
Awesome product and service! Arrived in under 3 days, and as advertised or better!
etrailer rocks!!
K n D
10/7/2016
Fast shipping! Customer service was fantastic. Was contacted by customer service who answered my questions in an expert, professional manner!
George P.
10/7/2016
2nd time I have ordered something from etrailer and was blown away the 1st time when the order came in 2 days. But I ordered this tire at 10:54 am yesterday and was on my front porch this morning. GREAT SERVICE !!!
John H.
10/7/2016
Always great service and good products.
excellent
10/7/2016
I highly recommend etrailer.com
Shaun C
10/7/2016
Always enjoy doing business with etrailer. Fast response, fast delivery and great products Thanks. I hooked up the lights and they look and work great!
Dave K.
10/7/2016
I rarely write reviews or respond to requests to review purchases but in this case I feel I must. The items I purchased to repair my very old and nearly defunct boat trailer were just exactly what was needed. Not only did everything fit perfectly but the price was unbeatable!! I would definitely purchase here again. Thank you for great quality products at a very reasonable price.
Rich C.
10/7/2016
Great service. Was shipped 1 1/2 hours after I ordered. Arrived one day ahead of scheduled delivery. Thanks George.
T Watson
10/7/2016
Like always perfect :)
Exward
10/7/2016
Good service, great products, good product life! Very pleased with everything I bought from you. Best prices too!
Tom B
10/7/2016
I saw I ordered I received that's always a good thing
Frank
10/7/2016
What I ordered was what I needed.
Price and delivery time was excellent. I will be back. Thank you
Ed N.
10/7/2016
Absolutely exactly what i was looking for a hard to find thule parts shipping was decently fast thank you for another great shopping expirence you will have a customer for life
R.Premo
10/7/2016
THANK YOU FOR THE GREAT SERVICE VERY NICE HITCH AND RAILS
jim brown
10/7/2016
This product came exactly as advertised...perfectly as OEM as possible! Snapped right in to the original mount on my truck (didn't need the mounting bracket) and plugged right in to the existing wiring harness. Works fantastic! Thank you etrailer for another solid product...2 time satisfied customer!
Steve N.
10/7/2016
Easy transaction and great product perfect match to what I have also very quick shipping
Bryan P
10/7/2016
Great help with my selection from etrailer. Mirrors exactly as I hoped.
William
10/7/2016
Great service would use these guys again
Wade C
10/7/2016
Items were ordered Tuesday and deliver Thursday. Used USPS.
The whole ordering process was an excellent experience.
Thanks so much!
Jerry H
10/7/2016
Fast ship, easy to order. Nice on the phone as well. Will buy from this place again.
Scott A.
10/7/2016
I received exactly what I ordered from etrailer.com in a timely manner and at a good price. Thanks guys.
Jeff K.
10/7/2016
Perfect replacement fast shipping happy with purchase
Irv
10/7/2016
fast delivery, great customer service, and the item I ordered is in great quality and matches perfectly to my bike rack.
Rui W
10/7/2016
Direct fit without a hitch "no pun intended" great service and fast shipping a
fantastic website as a go to if you need it fast and accurate.
Pete
10/7/2016
Once again an absolute pleasure working with you Folks at etrailer Fast courteous
informative. Products are spot on, this could be the one and only place to shop
online. Thanks again.
Mr Lombardo
Pete
10/7/2016
I recieved the hitch on time and had it installed within one hour after it arrived . It was a perfect match and the CURT reciever is much stronger than the OEM. Thanks Pat C for all your help. I will use and refer your company.
.
1
Kenny C.
10/7/2016
I have a 21 foot boat and this winch works great pulling it up onto the trailer. I have purchased several items from etrailer. delivery was always fast, 2 or 3 days at the most. all of the products I purchased at etrailer were top quality. this seller goes above and beyond to satisfy its customers, the way a retail business should be. thanks to everybody at etrailer for making my purchases so satisfying.
terry
10/7/2016
The brake controller and wiring harness were an easy install and work to my complete satisfaction. I would purchase them again. etrailer shipped the items in a very timely fashion. I will purchase items from them in the future.
Grant Q.
10/7/2016
If you want great customer service and follow up this is the place. Some places once you place the order they forget who you are. Etrailer has made it so that you are informed from the time you place your order until it hits your door. Parts arrived packed well, and complete. to coin an old phrase " I'll be back"
John D
10/7/2016
If you want great customer service and follow up this is the place. Some places once you place the order they forget who you are. Etrailer has made it so that you are informed from the time you place your order until it hits your door. Parts arrived packed well, and complete. to coin an old phrase " I'll be back"
John D
10/7/2016
My tire chains arrived much earlier than expected and fit perfectly. What more can you ask for. Great job!
Todd O
10/7/2016
I purchased the bearing buddy 1980A-SS. They were a perfect fit. Easy to install. Excellent responsiveness from etrailer.
Lee B.
10/7/2016
This is a great product was just as we expected.. fast shipping also.. perfect
Reginakd
10/7/2016
Exactly right fast shipping.
Krystal H
10/7/2016
Fast shipping thanks so much.
Krystal H
10/7/2016
Great customer service. Product as described.
Sam R
10/6/2016
Hard to find clearance lights. Great price and fast shipping ...
Thanks
Jim l
10/6/2016
The hitch and jack I bought arrived quickly. They were both at at very great price, plus the free shipping made it a very good purchase. I have another trailer to build and I will be back for more parts.
foresthillbud
10/6/2016
This may have been the best online purchasing experience that I have ever had. Customer Service was UNREAL and answered questions via email on a Sunday. I had perfect access to shipping and tracking from the get-go. Trailer hitch arrived within four days, and shipping was free. If EVERY online retailer worked as efficiently and as professionally as etrailer.com the world would be a much, much better place. To be honest, I am still sort of in awe at how well this company is run. I haven't even installed the hitch on my wife's car yet (just arrived today) but from here on out it's all my responsibility and the posted reviews surely make it sound like a no-brainer. And the online video has already laid out what needs to be done. Etrailer.com has gone above and beyond all my expecations. What a great experience. Every hitch I buy from now on will come from these guys, zero doubt about that. Great, great people. Thanks etrailer.com!
Tarpon Boy
10/6/2016
Over the past several months I have been reconditioning an older cattle trailer. I changed all the lights and replaced the electric brakes. All the repair items were purchased from etrailer. All the items were received in a timely fashion and found to be exactly as described on their web site. I now have a functional, road worthy trailer. Using etrailer made this job a lot easier.
Paul R.
10/6/2016
Perfect transaction.
Thanks.
Jon B.
10/6/2016
Very good customer service, they replaced our item, when the post office damaged it!!
Susan
10/6/2016
These came in 100% ready to bolt on condition. Fit perfect and work great. No complaints. Will probably order these next time my brakes need changing. Can't beat them for the price.
Kevin Lantz
10/6/2016
Ordering was easy. Price was competitive. Very good product descriptions. Pleased with the quality. I've ordered from ETrailer before. Will order again.
Maine Campah
10/6/2016
I needed an 11 inch drop hitch and it turned out very hard to find, as soon as I found etrailers I found the one I needed very quickly, ordered it & it was at my house within 2 days, now I am pulling a trailer (level). I also messed up my shipping address during the online order, I called in and talked with a real person and they straightened the order out for me. I would recommend etrailer for all your trailer & towering needs.
Nate G.
10/6/2016
Needed a gooseneck turnover in 3 days and all the other websites I visited said 5-10 days. Talked to Bill at customer service; they had it in stock and I received it as ordered in exactly 3 days. Truck is currently at shop having it installed.
Nice to purchase from a company that follows through with their promise.
harrywpa
10/6/2016
Good stuff!
George L.
10/6/2016
Super easy to find the hitch I wanted. Checkout was quick and my hitch was delivered 3 days later-bravo! Oh, did I mention they also had the best price? If you need a hitch, this is where you should be shopping!
Christine S
10/6/2016
Very satisfied with product and ease of ordering. Installation was a Breeze.
FAST SHIPPING !!!!!! THANK YOU SO MUCH.
Jeff L
10/6/2016
Great product and excellent service. They shipped promptly. Looking forward to buying from them again.
Danny
10/6/2016
awesome service!! Awesome products!!! 5 stars are not enough. Ordered and it was here before expected, packed well and exactly as advertised.
mitch.g
10/6/2016
Fast/free shipping at a good price and a quality product. Would do business again.
Bob P.
10/6/2016
Great service quick shipping ????????
Ron z
10/6/2016
Looks good I think it will do the job Fast shipping and good comunication
Russ
10/6/2016
I have always gotten fast service from e trailer
Ron S
10/6/2016
Received the item an I'm very satisfied. good price and fast delivery
Ray
10/6/2016
Awesome 5 star service! Product exactly as advertised. Shipped immediately and arrived ahead of schedule. Great price. Highly recommend "etrailer".
Jim G.
10/6/2016
received order of American trailer wheel center cap (am90091). The product was every thing they said it was. Checked for fit and was ok. I immediately placed an order for three more caps to restore my fifth wheel to original. e trailer was easy to work with and made deliver on time. Very happy with purchase--will purchase with e trailer again.
howard m
10/6/2016
Exactly what I needed.
Ralph Robertson
10/6/2016
This trailer jack is awesome an etrailer dealing with them was great.they kept contact with me with when shipped and arrival.
Shawn louis
10/6/2016
Fast delivery
Ryan
10/6/2016
Product was correct and timely. This piece is fairly difficult to find, so I was grateful they carried it.
LED
10/6/2016
Swagman bike adapter bar arrived timely and packaged well. Item will be used to secure woman's bike to Swagman bike rack which was also ordered through etrailer. Item is exactly what was needed and expected. Great company with wonderful communication. Would order from etrailer again without hesitation and will refer others to this company.
Jerry K.
10/6/2016
Could not find this Hitch Ball with Long Shank any where in the Amarillo, TX area. This is exactly what I needed and I received it with in just two days - Excellent Rating.
DesignerMan
10/6/2016
Exactly what my parents needed to replace the outside light on their camper. Perfect fit and great price.
For Dad
10/6/2016
Quick and easy with fast delivery A+ +
john n
10/6/2016
Went on easily. Fit perfectly. Will use the etrailer.com the next time I need anything they handle. Perfect customer service.
Bob V
10/6/2016
great to deal with,,,quick ship,,,,,so far no backorders
jerry b
10/6/2016
First time customer. Ordering was a breeze, payment page easy and shipping confirmation with tracker option, simply fantastic. Best experience ever! The items ordered were exactly as shown and promised. I will come back to order again. Thanks for making this so easy.
Max Eatman
10/6/2016
The backup lights were just what I was looking for. This was the only place I could find them. They arrived in just a few days and were in perfect condition.
Jeff F.
10/6/2016
Very good quality. Looks good. VERY fast shipping.
VERY helpful with all my questions and got back fast.
I will be ordering more from etrailer. Good people
THANX George for your help.
Dave : )
Fl. Wing Nut
10/6/2016
Could not have been a better experience. Provided feed back and updates in a timely manner.
Mark M
10/6/2016
As advertised and arrived on time to get them installed before the rain started. Would order from etrailer.com again. Thanks for the great service.
Toby
10/6/2016
Perfect replacement at an excellent price.
Tim S
10/6/2016
Great product at a great price. Will trade again.
Tim S
10/6/2016
I would like to personally that Ellen at etrailer for the fast dependable service I received on ordering my trailer wheel center covers. I decided to go with the stainless steel center caps for the mag wheels on my wheel house fish shack. Living in Minnesota, the salt from the roadways that is applied for ice conditions corrodes metal so fast. Previously I had regular lug nuts and no center cap over the bearing buddy’s. This fall when checking the bearings I was unable to get the wheels off without a breaker bar. Thus chrome enclosed lug nuts and center cap. The nice thing about etrailer is the selection for situations like this. This is not the first time I have order from etrailer. This spring I also order a Tekonsha Prodigy P3 Trailer brake controller. The nicest thing about etrailer is the expert service in ordering items that are specifically designed for the tow vehicle. The trailer brake controller adapter for the electric brake controller was specific to the make and model I own. It was easy to install without any issues. Thanks again!
Kevin H.
10/6/2016
Quick and free delivery as promised! Product as advertised and easy to install. As far as my experience a very good company to do future business with!
JRN
10/6/2016
friendly helpful service. I will purchase from E Trailer again .
Marlin
10/6/2016
This hitch is made by B&W and is very heavy and well made. This is the second time I have ordered something from Etrailer and the product always is shipped quickly, and is exactly as the description says. Great company selling great products.
Bud
10/6/2016
One Of The Best Companys I Have Had To Work With. These 3 Girls You Have Are The Best. Jennifer S Hally C Carla.M Don't Know How Much You Are Paying Them . ( But It Is Not Enough.)
Bernard B
10/6/2016
Easy to install. Good customer service.
David L.
10/6/2016
Very good service. Received the product timely. Great prices.
Mark K
10/6/2016
Quick ship, order correct and everything in stock. Perfect!
Joe
10/6/2016
Great customer service, George communicated with me throughout the process from acknowledgement of the order to delivery confirmation. FANTASTIC!!!!
Johnny
10/6/2016
Very satisfied with e trailer. The staff was very helpful and informative. I will definitely order again through e trailer.
Carmine F
10/6/2016
Product arrived SOONER than expected
Product was packed very carefully and came exactly as expected... brand spankin new. Customer service was phenomenal given that i ordered the wrong part initially and Hally went out of her way to contact me to ensure the right item was ordered. We NEED more great AMERICAN companies like these...
Cyrus Haze
10/6/2016
Our taillight is still going strong one year later. Etrailer.com was a pleasure to work with, and I would certainly order with them again.
Doyle
10/6/2016
Everything is working very well.
Very satisfied with your products and service. In fact, several times over the last couple years, I’ve recommended your site to friends and coworkers looking for trailer, towing, fastening gear. Keep up the good work there at Etrailer.
John
10/6/2016
Quality part and fast shipping great site to shop at.
Ralph M
10/6/2016
While not much of an order they shipped within hours of my order and i got it two days later - great service and when i need other trailer parts this will be my new go to place - thanks
Dan
10/5/2016
Great company all ways great service and products
Ernest w.
10/5/2016
purchased the tubes for refills on my grease gun. this is a follow up for cleaning my wheel bearings and changing to calcium sulphonate complex.
Since this grease is not commonly stocked at the stores I've shopped, seems like a good idea to stock up on several tubes.
as usual, the people at etrailer responded very quickly.
Rod C
10/5/2016
First, I'm very pleased with the level of customer service from etrailer.com. Site is easy to navigate, ordering was simple, and the item was shipped on time.
The hitch itself is a thing of beauty. Well-designed, solid, bright and shiny. I put it on my truck to see if it fits as expected, which it does. I haven't attached my trailer yet, but I can see that it will work as advertised.
Lew P.
10/5/2016
Product is exactly as pictured, including the strap which I was not sure be included since it has it's own part number. It arrived faster than expected and I installed the part right away with no problems.
Thanks for the great service!
Dave
Dave M.
10/5/2016
I needed a new electric motor for my bathroom exhaust fan. The on-line catalog made it easy to identify the correct replacement. I was able to easily order it and it came very quickly. Great job !
Les
10/5/2016
Everything worked as advertised and shipped on time
Keith T
10/5/2016
Excellent service...sales staff knows their stuff...great pricing. What more could one want?
Mark L.
10/5/2016
Fit perfectly with quick delivery. What more can you ask for.
Trey and Becca
10/5/2016
4 days from order to installed. Thanks for great service.
Nick Blackford
10/5/2016
Great service
Andre
10/5/2016
The product was exactly what I was looking for as different vehicles have different sized cross ties on roof racks.
Thank You E Trailer!
Jon S
10/5/2016
Was not able to find threaded bearing buddies locally these arrived quickly and were just what I needed!
Jim B
10/5/2016
I wanted to take a second and say etrailer is a great company. I originally bought 3 wheels for my trailer and 2 were damaged upon arrival. ETrailer sent me 2 new wheels without hesitation. I would refer anyone to etrailer for there trailer and boating needs.
dustin hopkin
10/5/2016
Great products, awesome service! Called in to buy a matching wheel for my ski boat trailer. Last one I bought was 6 years back & my trailer was 3 hrs away so I wasn't sure what purchased back then. Summer S had the answer for me before even asking my name. She handled purchase right over phone. Even with free ground shipping (46 lb package), my new wheel was at my door by noon next day. Thanks Summer & e-trailer!
John B
10/5/2016
It has worked as intended and the service has always been great!
Andrew J.
10/5/2016
Great product greater service from E trailer!
Fred ar.
10/5/2016
you always deliver quality product .
clint johnson
10/5/2016
Ran all over town trying to find a trailer tire for my boat last minute before my vacation. While sitting in the Walmart parking lot I called eTrailer and had my tire the very next day. Of course I was lucky enough to be within a 1 day ground ship but what I life saver. Now I can head on vacation with the peace of mind knowing I have a spare for my boat.
BillyM
10/5/2016
great products for even greater value!!!!
Mike S.
10/5/2016
Excellent product. Quick delivery from a recommended seller.
Steve K.
10/5/2016
This is the second time I have ordered Thule parts. Great value!
Michael B.
10/5/2016
Just received my Brophy steps from etrailer and what a quality product. The service was everything that you could ask. I have been using a step ladder for entry to my slide in camper and these stairs offer stability and much easier egress. I would absolutely buy from etrailer again.
DM
10/5/2016
I purchase keys for a Yakima rack and bike tray setup that was given to me because the keys had been lost. Through email with Etrailer experts I was able to identify the lock core number and order the correct keys for this Yakima setup. The new keys work perfectly and I am now able to lock the rack to my vehicle and the bikes to the rack. Thanks Etrailer.
Matt H.
10/5/2016
They fit my Thule perfectly and we're delivered quickly, I couldn't be happier!
Steve
10/5/2016
Good pricing, quick shipping, quality product. Third time I've ordered from etrailer.com and have never been dissatisfied.
John C
10/5/2016
Great product. Great price. Grest service. I'll be back!
Chris
10/5/2016
Great selections and fast shipping!
Jeff
10/5/2016
etrailer had just what I wanted. Excellent service, fast shipping.
Elaine
10/4/2016
Steps were great! They fit well and look great. Ordering was easy and shipping was prompt
Very good experience.
Derek S
10/4/2016
etrailer.com has all the parts needed to maintain my 5th wheel Reese hitch. I bought the klip rings kit, bumper kit (58089) and spring (30776). The parts are good replacement parts with good prices. Shipping was fast. I had a problem with my order and customer service was fast to fix the problem. I will buy from them again.
Mike M
10/4/2016
After some problems with shipping the Etrailer came through and fixed the problem more then what I was expecting and I will order from here again
Paul D.
10/4/2016
Two thumbs up! Excellent service!
Jim C
10/4/2016
Great product would recommend, Thanks for the fast service.
littletoy
10/4/2016
The wiring harness was as advertised. It arrived on time and included easy-to-follow directions. etrailer's service quality products continue to impress me
Robert K
10/4/2016
Exact replacement, easy install, good price !
Walter R
10/4/2016
Like the time install rating say it took between 40 and 20 mins. Light and easy to put up and bolt up. This is my second hitch I bought from etrailer.com and you can't beat the prices and shipping!!!!!! Both of the installs were very capable for a roookie installer like me.
RRGould
10/4/2016
very helpful staff parts easy to install i will be a repeat customer.
dan
10/4/2016
These guys are great. Fast, simple and on time. Wasn't a big part but essential. I received the same treatment as though I'd spent a bunch of money. Great team.
Bobby B
10/4/2016
Great customer service and follow through!!!!
Tom
10/4/2016
first time to use,will be using from now on.
chat l.
10/4/2016
Great service, exact fit could not be happier with etrailer
Ed C
10/4/2016
This was the only place I could find these parts. Exact replacement for my EXISS horse trailer.
BobbyB
10/4/2016
I received what I ordered and they worked just fine. I would definitely recommend using them again.
Peter S.
10/4/2016
Perfect product. Would come back to you guys again
Anthony
10/4/2016
The product description was spot on. The product arrived promptly and the quality is great.
Mike P.
10/4/2016
Very happy with product deliver with speedy delivery& great pricing. Will definitely buy from again. AAA+++
Tom B.
10/4/2016
Product as described. Already using it! Will buy again. I love etrailer
Jason Chilman
10/4/2016
Outstanding customer service!!! Product quality was much better than I expected!
John K.
10/4/2016
Outstanding customer service. Every question was responded to and product quality was excellent!
John K.
10/4/2016
Good product good price and good delivery.
Dave R.
10/4/2016
Tough product to find. Quick shipping.
P.j.m
10/4/2016
Customer service at Etrailer.com is awesome! From the moment I submitted my order to the time it was delivered. Whether or not the emails were auto generated, is irrelevant. I had all the information I needed to keep me abreast in the whereabouts of my order. As for the product, it was exactly as described at the best price I could find on the web. My original Q Tower pads were a mess! The new pads were a perfect fit. I would definitely recommend this item from Etrailer.com.
Ben K.
10/4/2016
Great service, product received very quickly. Works great and exactly as advertised. etrailer is a company from which I enjoy purchasing.
Steve
10/3/2016
Ordering was easy. My part arrived in a timely manner. I will be using etrailer again when I change out the other electric brake assembly on my trailer.
Good job
Bud B
10/3/2016
High quality items that are both functional even if they are essential items. They are what I expected and what I received. Good source of trailer items.
David Whitesell
10/3/2016
Excellent company fast shipping great product would absolutely buy again
Frank
10/3/2016
Fast shipping and great price!! I will be ordering more parts for sure. Thanks!!
Bart Lollis
10/3/2016
Arrived quickly. Perfect match.easy fix.tires and wheels look great. Easy purchase with trailer.
Robin R
10/3/2016
fast shipping, really good product A++
Bart
10/3/2016
Product came very quickly and just what I seen on the Internet The website was quick and easy And hope to do more business with the company with more special offers they're offering
Excellent
10/3/2016
The product is top-notch service was great the online service center was very easy
Excellent
10/3/2016
This utility light was the right fit for a replacement in the horse trailer, thank you for your product pictures and correct product information to help make the right selection.
Ken P
10/3/2016
Licence plate light was a perfect fit. Product pictures and information made is very easy to select the right product.
Ken P.
10/3/2016
As with other orders form etailer.com this light couldn't be found locally it is nice and bright easy to install with existing mount or with a new mount. etrailer.com always has fast shipping and customer service is great. Thanks so much !!!!
Rob R.
10/3/2016
product was delivered quickly with regular shipping. The hitch was easily installed using the simple instructions that came with it. overall and wonderful experience with ordering and installation.
Thanks, James
James
10/3/2016
This is one of those times where I really needed to stop and take the time to write a review. If you look at the pictures you will see that I have a tri-axle trailer and I had no paperwork on the brakes when I bought it from the original owner. So I call e trailer and I get Cathy T on the phone. I ask her if trailers are her specialty and she says "sure they are" I said ok great lets dig in but I don't know what I have but I told her I did have a caliper to measure. So after about an hour on the phone she questioned me enough to figure out the front and rear bearing AND race sizes, the seal size AND the replacement break assembly kit to use. I never once felt rushed and she was awesome !! There was a lot to ask about to make sure we got it right and guess what Cathy T NAILED IT. Check out the picture of the parts on the bench. Every part was exactly what I needed. It all worked out perfectly and I can not say enough good things about my experience with e trailer and Cathy T. If you EVER need help with a trailer E Trailer is the ONLY place to go. The price is incredible and the service is even better. What an awesome organization. Thank you E Trailer and Cathy T
Jeff V
10/3/2016
This Keel roller was available in many marinas and on line. I wanted to purchase both from the same company. etrailer.com was one of the few that offered the other roller which was 18 inches long. Order arrived in 5 days. Very happy with etrailer.com!
Dan H.
10/3/2016
GREAT PRODUCTS ARRIVED QUICKLY
DENNIS
10/3/2016
VERY PLEASED GREAT PRODUCTS WORTH THE MONEY
DENNIS
10/3/2016
Accurate and fast delivery
Marc
10/3/2016
Excellent replacement for the Wesbar sidelite. Fits gromment perfectly. Plug & go. Good service and fast shipping by etrailer.
Lou B.
10/3/2016
Excellent service. Product delivered on time.
Cody G.
10/3/2016
The product is exactly as described. Nice quality, easy to install, and
will shop here in the future.
Thank-you, Heidi S
heidi s
10/3/2016
Haven't installed the seals at of yet, but availability of needed parts and ease of ordering from etrailer is top notch as usual. Nice to have a handy supplier for those trailer parts that are needed.
Joel K
10/3/2016
Good. Service and great pricing
Johnny d
10/3/2016
Works very well, I have no complaints and was shipped on time.
Gregory Bascomb
10/3/2016
I had a hard time finding this part and it was EXACTLY what I was looking for. Price was great and a breeze to put back on my trailer.
Larry F.
10/3/2016
Worked out great and wasn't as expensive as I originally thought.
Jason C.
10/3/2016
Came as described, shipped quick
Brent D
10/3/2016
very good price for replacement tire w/rim.
DP
10/3/2016
Excellent product, great service and product arrived on time.
Robert S.
10/3/2016
Fab service, fit and better than the original.
Drew S.
10/3/2016
etrailer to the rescue again!! Service and parts were sent on time. We are back on the road again.
WinnebagoTraveler
10/3/2016
The only reason I didn't give it 5 stars is because I haven't used it yet.
This is a piece of art. Obviously CNC machined; this is a great hitch. Can't wait to install it on the truck and tow with it. Very light for it's size and capacity. Love how stout it is; and love that it's effectively one solid chunk.
As usual, eTrailer shipped quickly.
Tow Junkie
10/3/2016
Found what I needed for a great price.
Timely shipping.
Will definitely use etrailer.com in the future.
Danny R.
10/3/2016
I had 3 cracked/broken reflectors on my trailer. I never got around to fixing them because it was too much hassle to run around to hardware stores and try to match products. I finally checked online (duh. "etrailer" - should've known...). Etrailer was super easy to find the parts I needed w/ great advice in commentary. Thanks!
Jon B
10/3/2016
Went very nice just like it should thank you nice product.
Don Y.
10/3/2016
Extremely fast delivery
Mark M
10/3/2016
Great price and fast shipping.
Rob
10/3/2016
Just received my product order. Very quickly shipped. Products are exactly as expected, as well as packaged perfectly. I am very happy to have found etrailer.com and will without a doubt use them again in the future.
BoS
10/3/2016
Great product and great service! Will definitely only order from here.
Joe
10/3/2016
Excellent Price and Delivery ... Hard to find Parts .. I will be buying many more times
from E-trailer ...
George L.
10/3/2016
Good communication, and my order is aways done right. Not the first time I've gotten spare parts for Thule and Yakima products from you, won't be the last.
I also like the fact that your shipping charges are reasonable too.
Thanks
TOM M.
10/3/2016
Item worked like a charm. Great product, great customer service.
JC68
10/3/2016
Just as advertised! Quick Delivery!
Scott M.
10/3/2016
very happy with the tow bar , and thrilled with the speed in which the product was delivered to me .I will deffinetly reccomend your coempany to my friends
Michael Matlock
10/3/2016
Exactly what I needed. Youtube showed me how to take out the old and put in the new bearings and races. They fit perfectly. The part no. was hard to research, but I was pretty sure what I ordered was the right set. I confirmed the part numbers when I beat the races out of the hub. The part number was embossed on the inside of the race and they matched the ones I ordered. I got them via ground delivery much sooner than they said. I received them in about three days and it only took an afternood to install them and new brakes. Can't beat the satisfaction of doing something yourself and saving hundreds of dollars in the process.
Jon Moench
10/3/2016
Exactly what I needed and very quick delivery. I will buy from this vendor again if necessary.
Ash
10/3/2016
Used to replace worn out original equipment. These were identical to originals.
Thanks!
Cliff H
10/3/2016
Works like the original - that's all you can ask for.
Stephen M
10/3/2016
Good price, fast delivery, prompt notification of shipment, and progress
Mark Olson
10/3/2016
Quality product. Fit perfectly. Would definitely buy again. I always try and order my stuff through etrailer. Thanks again!
Scotty
10/3/2016
Quality products...excellent follow up to solve problems in shipping ,as a lens was cracked in box when I received shipment...an email and pic to etrailer and replacement was in mailbox in two days!!!...small problem with license bracket LP10sb, very good quality for price but mount holes had to b redrilled higher to fit properly with light # STL9rb...overall great service and quality products ...about to order more parts after this review!!!...twisty
Twisty
10/3/2016
Wish everything was as good and fast as these guys. I went to local napa they looked for 45 minutes and couldn't find the parts. Googled 7ooo lbs trailer axle brake drum up pops these guys. Couple measurements I already knew and I had the part the next day . the price was great too. If I need any more parts i will be back.
Fred
Frrd b
10/3/2016
Product quality was good as I expected it to be. Delivery was delayed due to waiting shipment from supplier. During the wait I was kept well informed of the status of the order by etrailer. Very satisfied with purchase.
James B
10/3/2016
Great parts, the service that I received was perfect. Could not ask for a better dealer to work with.
Steve
10/3/2016
Yes. I am glad I purchase my new trailer tongue from etrailer. The price and service was great. R Kent. Brownsburg Indiana
R Kent
10/3/2016
I installed it in less these then 15 minutes. Works great, Video was a great help. I will return as a customer
Dan C
10/3/2016
exactly what I needed at a very reasonable price
Mike
10/3/2016
Could not find a matching silver spare for my trailer locally. Was happy to find this at etrailer. Arrived quickly in a heavy duty box so it was in perfect condition. Perfect fit. Thanks.
John A
10/3/2016
Easy install and great price!
Craig M.
10/2/2016
Correct part and arrived quickly!
Craig M.
10/2/2016
etrailer is a trusted place in the past and is a trusted place to shop now. Price is as they state, prompt shipping. No games.
Yakima "A" Pad Part number 726265 and Replacement Vinyl Pads for Yakima Q Clips are of a better material than original. both parts fit exactly as intended.
Kiyoshi
10/2/2016
Shipping was fast and the product was a great price
Boyd Molander
10/2/2016
You guys did a great job. Exactly what I needed.
Ray M
10/2/2016
When ordering my side marker lens I really wasn't sure if it would work, but the measurement on the web site was a great help to make sure it was the right lens and it was the exact lens that I needed for the trailer. And if I need any more help I will use your web site again. Thanks
mlj52
10/2/2016
First time using etrailer. Delivered in 3 days. Wow! Fender showed up without a scratch. I will definitely buy again / recommend to everyone I know. Great product/ great service
G. Neal
10/2/2016
It was a very quick transaction. Got it in three days. I am very satisfied with the product and the response time. Would highly recommend using them. I am sure I will buy from them again.
Tom French
10/2/2016
Very affordable product. Fast delivery and great customer service!
Kriss
10/2/2016
Just as ordered. Super fast delivery. Thanks.
James k
10/2/2016
Package was delivered in timely manner and was exactly what I expected
Steve B
10/2/2016
Extremely fast delivery. Incredible pricing. Thank you!
Vince A
10/2/2016
Great product. This is 3rd product I have gotten from E Trailer all products great. Customer service great. shipping fast with no delays.
Pete Ballantini
10/2/2016
Quick shipping. Arrived as described. Great service!
Tom C.
10/2/2016
Just what I was looking for.
Bob S
10/2/2016
Been a huge Yakima fan/user for over 30 years. Durable, well-engineered, well-made gear. Keep it coming...
AllenJay
10/2/2016
The product arrived when it was promised. It was very easy to install. It took me 25 minutes from the time I began to open the package to the time the install was complete. And that includes being interrupted by 2 phone calls! It works great. Another great experience with etrailer.com.
George B.
10/2/2016
Arrived in a timely manner and as described on the web site.
Bob
10/2/2016
I am so thankful I found your website and could order the exact size vent hood exhaust filter I needed. I had looked several places within 35 miles of where I live and could never find the exact size needed. When I placed my online order with etrailer, the customer service representative was very helpful and pleasant. My order was received in a reasonable amount of time. I will definitely order from you again for all my filter needs, and recommend etrailer.com to others. Thanks again for your help!!
L. Helena M.
10/2/2016
Everything I expected and installed with no issues, now may horse trailer stops great. Recommend this product and company to anyone.
Robert W
10/2/2016
NICE PRODUCT FAST SHIPPING
JOEL O.
10/2/2016
Ashley was very knowledgeable and helpful with my purchase, Products arrived Sooner than expected and as promised, I have used etrailer in the past and will continue to use them.
Bernie, B
10/2/2016
In the last few months I have ordered several times from e-trailer. Every time the orders are as requested and delivered in a very timely manner. Now my first go to if if I need truck or trailer items. :)
Debbie
10/2/2016
Great product....great price!
Doug
10/2/2016
LED tail lights I ordered for my snowmobile trailer were better than expected for the price. Extremely bright turn & stop light function, which I was concerned about. Shipping was quick. What's not to like?
Tom M
10/2/2016
I ordered the A921B light bulbs to replace the ones that came with our camper. What a difference!
In placing the order, I mistakenly put our winter address for the shipping address. Rebecca and George at Etrailer.com were very professional and helpful when I informed them of my error. They worked with me to resolve the problem.
Brenda S
10/2/2016
I bought it for a spare and just bought another about 6 weeks ago to have 2 spares . Friend just tried it on his trailer and will probably be buying 4 in the near future. I am also looking at the 5 lug 4 1/2 bolt circle set up for my sons trailer .Very Pleased with product and service . A + rating at my place . Will continue to shop with you all . THANK YOU
Stephen B.
10/2/2016
Received product exactly as described in a timely manner. Thanks!
Shirley
10/2/2016
I needed this lens cover for my 2014 Casita. I couldn't find it locally so I checked out etrailer, called to get exact measurements, and ordered. Fit and match perfectly. The cost and shipping were reasonable. The best part about etrailer are the knowledgeable people who go the extra mile to answer any question one may have. This isn't the first time I've ordered from them nor will it be the last!
t
Leaves
10/2/2016
Part arrived very timely ! I'm very pleased with e-trailer.
Mark Garlitz
10/2/2016
A perfect product to replace original equipment , keeps the trailers looking in top shape. It also keeps the resale value up, if one decides to sell or trade later. Everything that I have ordered from e-trailer, did just that. The price is good, the packaging is also good, and the shipping is very timely. This makes shopping online a pleasure.
Don W
10/2/2016
Was the exact part I ordered and is working perfectly.
Victor s.
10/2/2016
Thank you, fast shipping and good price
Alex H
10/2/2016
Easy ordering and fast delivery. Very easy and complete. I will not hesitate to use this service again. And I will as my trailer needs lots of work.
John A
10/2/2016
Replace the keys for Thule bike rack, customer service was great and the keys were in my hands in just a few days.
Candice
10/2/2016
Excellent,worked the way it should,great price and fast shipping.Highly recommend,and I will buy from again,when I rebuild the electric brakes.
John M.
10/2/2016
Good service, timely delivery, excellent product.
Jim Bowen
10/2/2016
Great as usual. Always nice dealing with etrailer
Paul S.
10/2/2016
I got my kit in 2 days spent Saturday morning putting it on with no problem. Your video did help in getting me started. I will definitely buy from your company in the future as this was my 2nd purchase.
Wayne R
10/2/2016
Fast shipping and the best price around!!
Tim
10/1/2016
Easy to use website, excellent prices, speedy delivery. Product as described.
Patti
10/1/2016
Fastest delivery EVER!!
Kelly preskorn
10/1/2016
Product great e trailer service excellent
harleycharlie
10/1/2016
GOOD AS EXPECTEED
ROGER P
10/1/2016
Great company!
I received my order promptly, unfortunately the box and contents had been smashed during shipping. After contacting customer service via e-mail, e-trailer arranged for a replacement in no time. I will definitely buy from you again when I'm in the market for trailer parts.
Thanks e-trailer!
Rick H
10/1/2016
The item I ordered was on back order. E-trailer was very good at keeping me informed as to the status of the order. It arrived today as promised.
Gbpacker
10/1/2016
Great Price, Fast Delivery!
Dan C.
10/1/2016
I'm very happy with the excellent customer service, ease and speed of ordering my shelby jacks online, great website, good prices and communication via email from etrailer. Thank you especially to George J, Kat T and Meriah V. I appreciate the assistance with my order! Andrew
Andrew O
10/1/2016
Great service and product as discribed. I am pleased with my purchase
Les
10/1/2016
Great product. Great company to work with. Fast shipping. Friendly service.
Tom H
10/1/2016
Excellent Product and service
Danny K
10/1/2016
Wow, what great service, I needed it fast and they got it to me on time. I am so grateful and the product is exactly as described.
ikiebd
10/1/2016
Exactly what we needed.
Shipped fast
Sheri D.
10/1/2016
Perfect!
HarleyBidness
10/1/2016
Great product.
Great company to work with.
Excellent customer service!
R. Redmond
10/1/2016
I found that working with etrailer.com had benefits beyond the massive selection and good prices. When i hit a snag with my original carrier after about 5 months, the team helped me identify and replace the defective part. They then shipped it out to me quickly and with no hassle or additional costs.
Thanks, e-trailer.com!
B.A. East
10/1/2016
This product arrived fast and following the friendly service from the team at eTrailer. I'm happy I bought the carrier from them in the first place.
B.A. East
10/1/2016
Ordered 2 of the Kenda 4.8-12 tires with 12" Galvanized Wheels for my 5X8 utility trailer that I am in the process of refinishing. These wheels and tires are perfect for my trailer. The price was right, and the delivery was fast. I highly recommend etrailer.com for all of your trailer needs.
Mark H.
10/1/2016
I couldn't be happier! The instructions were dead on, and the video was perfect. You showed exactly what to do, exactly what to move and how to do it.
I put it on this afternoon in no-time! Looks great too.
Thanks for everything! You've created a fan.
Chris F
10/1/2016
Part came in really quick.
Jimmiek
10/1/2016
Excellent fit. 30 minutes to install with helper. Received within 5 days after ordering. Would buy again from Etrailer.
PAT
10/1/2016
Received within 5 days of ordering. Perfect fit. Easy to install. Will buy from ETRAILER again when needed.
Patrick
10/1/2016
Item just as described and easy to order. Item was well packaged to prevent damage. Fast shipping, I would gladly recommend etrailer. Thanks.
Martin
10/1/2016
Exactly what I needed. Knowledgeable staff took my order with no problems and the item was delivered to my home quickly. Thanks again !!!
Rob Mc
10/1/2016
I bought the hub assemblies for my snowmobile trailer because mine were original and in bad shape. I received them in a very timely matter and they were exactly as promised.
Joe
10/1/2016
Perfect. Best price I could find. Would buy again.
Michael
10/1/2016
Great product fast shipping
Don
10/1/2016
All items as described, worked perfectly!! Great communication on all my orders and love eTrailer!!
Randy E.
10/1/2016
Great product and fast shipping
James g
10/1/2016
Great delivery time, excellent quality, very customer oriented. Will use this site again. We need more USA companies like this selling USA made products!
Don
10/1/2016
Good product. Fast shipping. Great prices. We will be buying more items from Etrailer!
Ron
10/1/2016
Good product. Very fast shipping . Thx
Adrian I .
10/1/2016
Fits perfect. Quick delivery
Jimmy j
10/1/2016
Perfect fit. Will keep company web page for further use
Jimmy j
10/1/2016
This is a component for an anti sway device on a bike rack. The parts are well designed, easily disassembled for different configurations, and work well for intended purpose.
Most of all, eTrailer is fantastic as usual. Great price and fast shipping. Bonus, if you have any issues, a live person answers the phone and a resolution comes in moments without pushback. If I need it, I check here first.
Rich T.
10/1/2016
As always great service and never a problem getting what I need
Thanks
Tom M
10/1/2016
Always great fast service E Trailer is the first place I go to, to find things I need for all my trailer and towing needs
Tom M
10/1/2016
Thanks again! Really appreciate the guidance & information about the products you sell. It enabled me to figure out which parts I needed, & receive the correct parts.
Mac
10/1/2016
Exactly as ordered.
Stu B
10/1/2016
I have not installed it yet. Sure did arrive quickly. Have used your products before, so I have high expectations.
Thanks.
Thomas Stauch
10/1/2016
This is the third hitch I've purchased from etrailer. They have all done a good job. What can you say about a hitch? When it's working you don't think about it. And I have had to think about mine at all.
What's great about etrailer is their service and their instruction videos. They're clear and easy to follow. I had no problem installing any of my hitches
Lou R
10/1/2016
Great product at a reasonable price with fast shipping.
Ken
10/1/2016
Yes ma'am, every thing is good. I just told a friend of mine about y'all, he has a few trailers to repair. He'll probably be ordering from you soon. Thanks for checking on me :-)
Scott
10/1/2016
Very pleased and great customer service thanks Emily
Don
10/1/2016
Super fast delivery. Excellent price. Decent quality product. I'm very happy with my experience.
Dustin G
10/1/2016
Customer support was very helpful in specifying all the components needed for our project.After the order was placed all the items were received quickly!
Patrick L.
10/1/2016
A-1
Ed M
10/1/2016
Wide selection of products, fast shipping and helpful videos
Mark M
10/1/2016
Great product great price
Sean G
10/1/2016
Etrailer is a great company to do business with, speedy delivery, even called and checked with me on an order to be sure it was correct. Prices are competitive. I have ordered from Etrailer in the past and will continue to do so in the future! Highly recommend!
Larry V.
10/1/2016
Great customer service when I called. Supper fast shipping. Love the hitch. Had it installed in less than 30 minutes.
EFJ
10/1/2016
All went very Good...!!!
Jerry
10/1/2016
Excellent product and lightning fast shipping, tail clamp was an easy fix
Doug C.
10/1/2016
Product was same as original. Order response and delivery was immediate. Excellent, would order from company again.
Richard T.
10/1/2016
I was very happy with the speed that my order was filled and the quality exceeded my expectations. Thank you very much. I was also pleased e trailer kept me informed as my order was being filled. It was awesome!
Dave A
10/1/2016
Straps work great, great service and product showed up when promised
FC
9/30/2016
A good product and very good price. I ordered 2 shipped to a campground after having to use my spare. They arrived on time and packaged well. This is my first etrailer experience and I'll definitely keep them in mind for future needs.
Max W.
9/30/2016
Great product @ the most affordable price I could find..quick delivery..
Ron
9/30/2016
Product appears to be as advertised.
Great service, prompt delivery, friendly people. What's not to like.
Bob D.
9/30/2016
Received the order. works perfect. Thanks to Kat for the help and service!
Vaughn A Wesson
9/30/2016
Had a lot of opportunity to buy this product from other vendors. Glad I decided on E Trailer. They took the time to look at shipping rates, and found they could send to me PRIORITY, at no addition cost. Got it a lot sooner than expected. I liked the commitment to service after the sale, got a follow up email asking about my satisfaction, and a name and phone number to use if I had any issues. Still have to assemble the product, but if it is an issue, I know I will get help in solving it.
Ken F.
9/30/2016
The product fit perfectly. Very satisfied with product shipping time quality. Definitely buy from again for any future needs.
Robert A
9/30/2016
By far the best company I have ordered from they shiped the item fast gave constant updates on tracking and followed up to ensure the order was received, the item was exactly as listed I would definitely buy from them again.
Thanks
Adam
9/30/2016
Excellent product and came quicker than I expected. Great company
Howard douglas
9/30/2016
Twenty min to hook up. Orderd 10am tues got it thursday.
Rufus
9/30/2016
All the products I have received is exactly as they are described and I have always got great support when I had questions. I am a DIY guy and have always got very understandable answers.
Will Humphries
9/30/2016
Fast shipping. No problems what so ever
Derek W
9/30/2016
I wanted to sell my kayak with all the extras and I was missing one screw and one nut on the roof rack. I ordered the parts that I needed - they came in a few days - were perfect !!! I sold my kayak !! It was a pleasure doing business with etrailer - thank you so much - I would recommend you highly to everyone!!!!!
Tony F.
9/30/2016
Awsome
Great to deal with
Fastest order out of any company
Kelly Foy
9/30/2016
I was glad they sell a single Thule load bar. My other bar got bent (long story) so I only needed one and didn't want to have to pay for a pair. eTrailer has excellent customer service as well. This is the second item I've bought from them. I'd recommend them to anyone.
DSW
9/30/2016
Excellent product exactly what I needed and quick reasonable price love it
Brent
9/30/2016
Fast delivery. Very easy to install. Fits all my towing needs.
Mike
9/30/2016
The wheels arrived double boxed with internal rim protectors and were in perfect condition. The finish and detail are excellent with no blemishes on the outer surfaces that you see once the rim is mounted. Shipping was fast and ordering very easy. I had some questions on the product and Patrick O. helped me with them. Patrick and etrailer made this process very easy. This is my second purchase from etrailer and I am very satisfied with both experiences. Thanks.
George K.
9/30/2016
Easy install. Looks good. Happy with this product.
Ted
9/30/2016
Great product for the price
Ted
9/30/2016
I ordered this adapter on Monday and it arrived on Thurs. as I was told it would
I haven't pulled my fifth wheel with it yet but it looks very substantial, like it will
do the job just fine...etrailer service so far has been exceptional....I have no reason to doubt based on current service that this level of customer will not continue....
Jody S
9/30/2016
My order shipped and was delivered faster than expected. The parts are top quality and the installation has gone smoothly. I am very pleased with the staff at e trailer as they were very helpful, courteous, and were genuinely concerned with my order. I definitely will order again from e trailer and will recommend them to my friends.
Thank you e trailer for your help.
Homer
9/30/2016
Top quality at a great price. Happy customer here! I'll be back
Butch B.
9/30/2016
Etraaler has got their s### together both product and staff. It's an ease getting what you need from them.
Bill n9vak
9/30/2016
Solid product and easy to install! The instructional videos and customer service are top notch! I have purchased 2 hitches and a cargo carrier and will always return to E-trailer for trailer accessories.
Zach S
9/30/2016
very good service and quality
robin bailey
9/30/2016
nice stuff
Kevin G
9/30/2016
Everything fit great. Very fast service too!! Thanks!!
Kevin G
9/30/2016
As described, fit perfect.
Great customer service!
BJ
9/30/2016
Great product! Fast shipping!
Damian B.
9/30/2016
Everything I've ever purchased from eTrailer has been good quality and customer service is great. They are pro-active in contacting me, quick to ship and very smooth operations. I'm very pleased and will continue to use them.
Gary
9/30/2016
Great products, excellent service and prices.
Jim
9/30/2016
I have never had a problem. Products arrive fast and in good condition. Great company to deal with.
telvis
9/30/2016
Have not installed as of yet, but the steps ordered look to be just what is needed. Also, thanks for the quick shipment and receipt of order . Will definitely consider other items as needed.
John P.
9/30/2016
Just what I wanted and arrived promptly.
L.I.
9/30/2016
Product arrived in good shape,fit just right,and delivery was on time
Michael Kirchoff
9/30/2016
Etrailer,
A new-to-me truck meant a new hitch installation. Needing the mounting hardware for a hitch that I already own, I tried several local vendors for the needed parts to no avail. After a brief internet search, I easily located the bolts, nuts, washers, and fish wire on your website and placed an order. Then, WOW! The level of attention and communication from your staff regarding my order was incredible. The order and the communication was timely, accurate, and thorough. I am now a loyal customer. Thanks for the great experience! Wish me luck in not busting my knuckles during installation.
-Chris
Chris P
9/30/2016
Just as described! Fast delivery. Highly recommended products and service.
Don H
9/30/2016
Great idea and great Quality
Traveling Fool
9/30/2016
Super fast shipping, order is always spot on...thank you
Vince
9/30/2016
Just what I wanted..
Steve P.
9/30/2016
Exactly what we needed at a reasonable price!
Rob
9/30/2016
Everything was delivered as expected.
Great company. 5++++
New Jersey
9/30/2016
Quality product. Order filled promptly.
Shawn
9/30/2016
I've bought quite a few times from Etrailer. Always been satisfied. Products well described, prompt shipping.
Dick
9/30/2016
Very good deal, well pleased. I would recommend this product.
Danny Naquin
9/30/2016
Website easy to use, delivery time excellent!
Maintenance
9/30/2016
Great business to do business with. I wish other on-line companies had their act together like Etrailer. Outstanding website, very easy to find what I needed and order. Etrailer even has videos, if you needed them, on how to install the items. I also liked the email status updates of my order on when it shipped, when it was to arrive, etc... My order was a complete brake replacement kit for a travel trailer.
Dennis J
9/30/2016
Couldn't find this anywhere else, awesome they have it and for a decent price!
Aldridge
9/30/2016
I ordered a hub and wheel bearing set for an old small boat trailer. The price was excellent, the product arrived when promised and as ordered. I highly recommend etrailer.com!
Bob C.
9/30/2016
Looks good, shipped in a timely manner.
Josh
9/30/2016
fantastic service, fantastic, helpful staff
Ted S..
9/30/2016
I have a motor home and ordered what I thought were the correct lenses for my coach. After receiving the lenses, which arrived in great shape and a day earlier than expected, I found I had ordered the wrong ones. I contacted etrailer and told them what happened. They sent me a return label without any issues and I am returning them. This was a shock as I have heard horror stories about returning merchandise bought on the internet. Thank you etrailer and I will be purchasing other items from you in the near future. Your customer service rocks.
Harry S.
9/29/2016
Great Company to do business with. Quick shipping, I received my items in a couple of days. I would buy more stuff from etrailer again. I give them and AAAA+++++
Brian
9/29/2016
excellent kit , as always etrailer was a pleasure to deal with
Harris Babcock
9/29/2016
Just what I ordered and fast shipping with very good communication!
Ed
9/29/2016
Worked great!
Brian
9/29/2016
The parts arrived extremely fast, boxes were packed well and everything was in great shape. Would order from etrailer again forsure.
Kerry D
9/29/2016
Tires/rims look great. I wanted a little more load carrying ability for my smaller 5x8 trailer and found the information on the website to be informative and spot on. Better yet is the tremendouse customer service etrailer provides. Great communication and speedy shipping.
Thanks!
Dan K
Dan K
9/29/2016
First cover purchased for my camper looks nice fits well it is just a little bit big but the next size down would have been too small so this had to be the one it works, seams like it will hold up and best thing is its breathable. Etrailer is a great site to order things threw I have purchased over three or four orders now and will continue to buy from them. Orders are always fast and customer service is great.
Justin
9/29/2016
every thing is great Thank you for all your help Jay
Jay e
9/29/2016
Delivery of the product was quick. The item I ordered was exactly what I ordered and is good quality. I checked with a local wheel distributor about their price on this item and was surprised to find their price was twenty percent more than e trailer.
Stephen W.
9/29/2016
Have not installed it yet, but it appears to be all there and exactly like the old one. Your service was excellent part arrived on time and price was very good compared to others.
George B
9/29/2016
I was missing all the legs to the Tracrac I bought at an estate sale and was totally disappointed when I found out it was a very specialized piece. Went online to see if I could order them from the manufacturer, but was not able to find any on their parts lists for sale. I continued to look at option only to come up empty. Tried a general search and to my surprise e trailer had them. It made my day. Product came quickly and included everything ordered. Thanks etrailer ...you are now in my favorites. Cheers!
kurt g
9/29/2016
Fast shipper. Great product
PD.
9/29/2016
Works great , just like they said .I ordered 3 different things. They all came 1 day early. Service was great . Emily was very good to work with. If I need anything else I would check with them first .
Roger
9/29/2016
Great product. Arrived as planned. Thanks very much.
Vaughn K.
9/29/2016
this was a great product at a great price and the product showed up a lot sooner then i expected
mike r
9/29/2016
Great service part came on time could not ask for better service. I think they should give Rose a raise in pay she went out of her way to take of me. Thank you Rose.
Tom M
9/29/2016
Had my trailer hitch installed a year ago and it's still in great shape. Would highly recommend this place as they had great prices and even better customer services to go along with it
Eric
9/29/2016
Excellent company, lighting fast response to orders with follow-up after delivery! I will certainly use Etrailer for any other products I may need in the future for my trailer! Thank you Etrailer!!
David S.
9/29/2016
Very easy to order. The product a me quickly and we had 2 notifications that is was on its way.
Thank you again for great customer service.
Kim
9/29/2016
great product, works as described. great site to purchase from, no issues
Zach
9/29/2016
All the bearings, races, and seals I have purchased from etrailer have been good quality and have never failed. I have used them in my travel trailer for many years.
Gary
9/29/2016
Parts came fast and were exactly what I had ordered.
Randy
9/29/2016
Thanks for the quick delivery. Good product
Excellent
9/29/2016
Perfect replacement part just like the original. Fast shipping! Bout to make another order. Thanks guys!
Local guy
9/29/2016
Works great, delivered quickly, and customer service was outstanding
Steve
9/29/2016
I received the order very quickly, and the product looks great! Thank you!
Fast!
9/29/2016
Fast free shipping on my order! Very pleased with the vender and will definitely continue to do business with eTrailer!
Bob O.
9/29/2016
E Trailer's customer service on this order was outstanding. I ordered a pintle hitch mount on 9/20. I was then quickly notified that they did not have the specific product in stock, but they offered a comparable product that could ship out immediately. Product showed up quickly as advertised, and within the specification that is required.
I would highly recommend working with them, as their customer service and attentiveness to detail was top notch.
It is rare to find people who genuinely care that much about their customer in today's age.
I look forward to a long relationship with an outstanding company.
Dean
9/29/2016
Great product and great service and fast shipping Thank You
Matt Carrasco
9/29/2016
All parts fit as expected
Trailer is in daily use and although it is way too early to predict lifespan, performance has been trouble free
Your pricing and service is outstanding
Dale
9/29/2016
great price and great brake controller this is the 5th or 6th time we have ordered from etrailer and we will be ordering from them again as we have had great prices and fast shipping from there products and them. thank you etrailer for keeping the prices reasonable. from --savannah`s secret gardens
paul t.
9/29/2016
Excellent for the money
Gary B.
9/29/2016
Quick ship. Best prices. Great experience.
Todd Ibbs
9/29/2016
I placed two orders with Madison in the last few weeks. She was pleasant, helpful and knowledgeable. She helped me select the right parts, and they all arrived in good condition before I expected them. I recommend this supplier, and hope I get Madison on my next call!
Neal R.
9/29/2016
The product is great but the customer service from etrailer is EVEN BETTER. I contacted them with several questions and requests, and etrailer was diligent in responding quickly and ensuring that all of my needs were met. I wish more companies were like this one!!!!!
Lisa B
9/29/2016
Easy to read order. Fast shipping. Installed both lights in my RV that same day they arrived. Love love love E trailer!!!
Deb E.
9/29/2016
Best price with fast shipping, product was just as described, was packaged well and arrived in excellent condition, I would definitely purchase from this company again.
Caroline B
9/29/2016
Very easy to install. Video instructions on your website were great
Dan S
9/29/2016
Wheels came fast, packaged well, excellent construction.
Anonymous
9/29/2016
Wonderful customer service. Lisa D went above and beyond helping me search for products. She has great. Received product in 3 days. No regrets or horror stories. Everything was just as promised. Thanks again Lisa, for your help. Companies should hire more Lisa D.
Pat Hansen
9/29/2016
Parts were delivered on time, exactly what I wanted. The assembly instructions were very helpful. My tow bar assembly works like new, I especially liked the shipping tracking.
I'm happy. You can't ask for anything more!
Bill J.
9/29/2016
Our bike rack was delivered right on time, and was really easy to mount on the car. It's not too heavy, and the bikes stay secure in the rack. The customer service at etrailer.com was great. They went above and beyond to ensure we were happy with our product.
Jaime S.
9/29/2016
Good products. Excellent service. Never from any company have I .
received my order quicker. Thanks etrailer.
Charles
9/29/2016
Love the service you get from e trailer. They are fast and friendly. The lights are great. Recommend them.
Danny's
9/29/2016
Product arrived exactly as advertised.
Chris O.
9/29/2016
Sales person helped get right products I needed the quality was excellent it fit perfect and easy installation was kept posted when shipped and follow up was good thanks
Russell arendsee
9/29/2016
I'm very pleased with the overall results and I would highly recommend buying from etrailer.com. Their website is first class and the online order process was quick and easy to use. The receiver I ordered was exacting as described and I received it within 3 days from the time I ordered it. I plan to use etrailer.com again as well as recommend them to my friends.
John S
9/29/2016
Everything came in on time and was what I ordered.
Jake S.
9/29/2016
Excellent phone help with parts and a one day earlier than expected delivery of the parts. Great prices too.
David J
9/29/2016
Everything arrived correct and quickly. I will definitely order from them again.
Charlie R
9/29/2016
The product was delivered in a timely manner at an affordable price. I will definately turn to etrailer.com for any needs in the future.
Tommy D.
9/29/2016
Super fast shipping for a hard to find part! Great customer service.
Matt G
9/29/2016
Wow!!! I'm glad I found etrailer!!! Great products, Great communication,
and Great customer follow-up. Haven't installed my purchases yet, but I am
positive they will work perfectly. Thank you etrailer!
Rich M.
Rich M.
9/29/2016
Great product at a low price is correct, plus fast delivery.
Dave B
9/29/2016
Placed an order and an item was on back order. Was informed via telephone/email it would take 4-6 weeks. After speaking with representative who was very helpful found similar product which I agreed to. Order was shipped in its entirety and arrived 2 days later. Products look great and costumer service was very good.
Todd H
9/29/2016
Product was exactly what I needed and worked perfect. Smooth transaction all around. Will definitely use this site/vendor for future camper needs.
Toby R.
9/29/2016
As always, great products and service
Douglas F.
9/29/2016
My ordering experience was perfect from placing the order with Nicki to the arrival and installation. I hope I don't need to order replacement parts again but if I do its with this company!!
Michelle I.
9/29/2016
Good service on return after I ordered wrong wiring harness and quick replacement with correct harness.
GARY G
9/29/2016
Great experience...I had a issue that was resolved immediately...Will buy again... thanks
Jeff A
9/29/2016
eTrailer performed well in providing exactly what I needed to get the job done.
Rick B.
9/28/2016
Excellent experience working with etrailer!
Highly recommend.
Karen B
9/28/2016
Very easy to work with. I called, Madison answered the phone and was able to locate the parts I needed. They arrived as promised and I even received a follow up email to make sure my order was received and acceptable.
I would do business with etrailer again and highly recommend them to friends and family!
Karen B
9/28/2016
Great communication ! Sent real promptly ! This is my new place to shop for my trailor accessories ! Thanks!
Frank D.
9/28/2016
Great product and great service
Rowdy
9/28/2016
Great products and customer service.
Thanks,
Ron
Ron E
9/28/2016
This piece was hard to find until I looked at etrailer. Not as expensive as I thought it would be. Their website is great to use, believe it or not, talking to them on the phone is even better! Will always go to this site first when in need of something in their product line.
Bob B.
9/28/2016
The key had the right code and works great in my used ski rack. Thanks ETrailer!
Ski J
9/28/2016
Quick turn a round time. Items where as described. Reasonable price
Don S
9/28/2016
Easy ordering and fast delivery!
Frank P.
9/28/2016
Great prompt service. Thank you!
Joan L
9/28/2016
Product is good. I have purchased 4 of them. Etrailer.com was very good in terms of service.
PH
9/28/2016
Ordered these on line and they came in two days. Nicely packaged, just as described. Easy to install. Great company to do business with
Steve M
9/28/2016
I damaged the cap on camper surge brake while moving to around and had plans to leave on a camping trip in two days. After searching for the correct part I found it here at etrailer.com. I had to pay for overnight shipping and received the part first thing the next day. The part is an exact replacement and I'm ready to go camping.
Mitch
9/28/2016
Excellent company to purchase from. Received everything I ordered in a timely manner and even received an email to ensure my order was right.
William
9/28/2016
OEM parts, excellent service and fast shipping... it doesn't get better than e.trailer
Douglas F.
9/28/2016
Order was accurately and quickly delivered. I needed to add an item to the original order and was able to call in and add it. The tire and rim are identical to what is on my trailer. Customer service was excellent. I will look to e trailer for my trailer needs.
virgil
9/28/2016
Best quality and deal out there
Robert P.
9/28/2016
If you have a trailer you need a short cut to this site. The best value on the market.
Robert P
9/28/2016
Very happy with the hindges I purchased. They were delivered on time in very good condition. Looking to purchase in the future. Joel
Joel Franckowiak
9/28/2016
Parts arrived a head of schedule. Parts were packaged well. Everything was there and fit correctly.what could be better!
Matt .F
9/28/2016
I really needed a properly sized radial spare tire and rim for my motorcycle trailer and found this on sale with eTrailer. It was perfect and a great price. They are ultra speedy on shipping and response to questions. I've bought quite a few things from them over the past couple of years and highly recommend them.
Roger R.
9/28/2016
Made my trailer like-new. Etrailer support was fantastic; user friendly and professional. I'll continue doing business here.
Will B.
9/28/2016
I bought this light as a replacement for my horse trailer light. Product matched description and works well! Great customer care at eTrailer.
Lacy
9/28/2016
Great price and received as per told before I went camping !
Jim D.
9/28/2016
Easy to install. Thanks for great product!
T.G.
9/28/2016
Love the fenders, everything I have purchased from etrailer has been great, I will continue to use your products, thanks.
Dave Canales
9/28/2016
etrailer.com had the exact replacement parts I needed.
Finding, ordering and shipping was fast and easy.
I will definitely use them next time!!!
Thanks again,
Capt Dave
Texas
Capt Dave
9/28/2016
Delivered ahead of schedule. Item is as promised. Great communication along the way of processing and delivery.
Patrick R
9/28/2016
good quality, great people to deal with
george
9/28/2016
Fast delivery and the product is exactly what I expected
Bruce
9/28/2016
great price
jody
9/28/2016
Great service,fast shipping. Would recommend to everyone. Now I'll have led lights on my travel trailer. Looked every where for the same low profile lights I have and you had them.
Larry Swientek
9/28/2016
Customer service is outstanding. Delivery was quick and right. Great people to work with.
Altenburg, E
9/28/2016
Good quality , grade comunication
Felix garcia Sanchez
9/28/2016
once again etrailer came through. ahead of schedule. putting in the new landing gear today. going camping in two days. on schedule. Thanks again etrailer!
edward b.
9/28/2016
The delivery was very fast and the product shipped was exactly as ordered and works great . It was very easy and great to do business with etrailer
John Duncan
9/28/2016
This product was like everything else that I have purchased from etrailer. Great quality. The customer service is what matters most to me. In today's business world there are very few representatives that care about their customers and even fewer that are knowledgeable about the products they sell. Not so at etrailer. Their customer service is second to none.
Ernie H.
9/28/2016
Had some missing Chain Straps for my Yakima King Joe Bike Rack and Etrailer shipped me the missing straps ASAP. Great customer service. Thanks for the prompt response.
Dan F.
9/28/2016
Easy online ordering and excellent prices. Will certainly use etrailer again and recommend website.
Ricardo solis
9/28/2016
Great service. Ordered product one day and it was on our doorstep the next day. Everything looked good. Thank you Hally for your expertise.
Robert W
9/28/2016
I am grateful that etrailer had these parts available or my $200.00 cargo carrier would've been worthless. The part fit perfectly and I was back in business.
Thanks etrailer.
Jim P.
9/28/2016
Thanks for the quick delivery.
Erica C
9/28/2016
Received order quickly and LoadStars are great tires. Although we work with other trailer part suppliers as an OEM, etrailer was the only place we could find a 10 inch 205/65-10 LRE replacement tires to fit a 5 on 5-1/2 lug pattern which is typically a 14, 15 inch tire.
William J.
9/28/2016
Fit perfect good price, fast shipping. I always use etrailer.com for my boat trailer parts.
Michael B.
9/28/2016
It came in a timely fashion and was fairly simple to put together.
Brenda Laudick
9/28/2016
Was exactly what I ordered & fast shipping. A+ transaction. Thanks!
Kurt K
9/28/2016
Product worked perfectly and order fulfillment was quick and easy. Would highly recommend etrailer!
Chad C
9/28/2016
The item arrived quickly and fit right onto my Thule bike rack. For only a few dollars I now have full function restored to my bike rack! Good product, good overall experience.
D. Peterson
9/28/2016
recieved parts before promise date, pleased with parts and prices, website was easy to navigate. Thanks
Chris S
9/28/2016
Everything as ordered. Great customer service. Would definitely do business with them in the future.
Jorge M
9/28/2016
Great Service, Products and delivery as always. etrailer.com must be a very well organized company. I wish we could say that about the rest of America. Keep up the good work and please don't settle for less.
William V.
9/28/2016
GREAT PRODUCT, EASY INSTALLATION, SUPER PRICE.
David N.
9/28/2016
The products are good, but your customer service and shipping speed is FANTASTIC!!!!!
Thomas G
9/27/2016
Thank you. Fast shipping
Brian
9/27/2016
The parts that I needed, direct to my door with great prices, service and delivery.
KnotRod
9/27/2016
etrailer had the parts that I needed, without having to run all over town looking for them.
I just whipped out my smartphone, found what I needed, ordered it and had it in 2 days.
No wasted time. Great prices, and service.
KnotRod
9/27/2016
ETrailer is the best. Great customer service!
Randal
9/27/2016
Great product!! Quick shipment as well!! Thanks!!
Mike B
9/27/2016
Excellent service all around. Very small order but handled it perfectly all the same.
Will be using them again for sure.
Jim M.
9/27/2016
Great product. Came in a timely manner.
Larry M
9/27/2016
very fast shipping and service thanks !!
jeff j
9/27/2016
Just what I needed and fast shipping!!!
Bob Carden
9/27/2016
Product arrived in excellent condition and in a timely fashion.
Reggie B
9/27/2016
George, awesome speedy service!
Roy Blunt.
9/27/2016
Quick shipping, great price. Thanks.
Steve S
9/27/2016
I had the opportunity to make several purchases through etrailer. Their customer service is exceptional. They take their time and get the order correct the first time. My orders have not been simple or straightforward. Cudos to the customer service staff.
Mike
Michael B
9/27/2016
on time delivery, easy to install
john a.
9/27/2016
Great light. Plugged right into trailer & harness. Purchased a second one to match the greater brightness of this new one. Great service as always, thanks!
SHSMB
9/27/2016
Fit was perfect, easy to install, delivered on time great price.
Mike H.
9/27/2016
Great deal
Mike H.
9/27/2016
Again great prices delivered on promised on time
Mike H.
9/27/2016
Great prices and delivered on time
Mike H.
9/27/2016
Exactly as described and fast shipping! Thanks
Mikul Putney
9/27/2016
I haven't had a chance to install the new cover, but it aligns perfectly with the one I kept that is broken. Ordering and shipping went as planned.
Thanks for your help.
Gerry C
9/27/2016
Everything was as described and shipping was fast and delivered as promised! We'll do business again, Thanks!
Mikul Putney
9/27/2016
Shipped to me fast. Everything appears to be what I ordered. Only thing missing was a guy in the box to assemble it.
Lon R.
9/27/2016
Very good service and fast to ship
Abdias Carbonell
9/27/2016
Good price and on time
John
9/27/2016
Right part first time. Good price and fast delivery.
Steve J
9/27/2016
Better then expected.
greg
9/27/2016
Good quality. Fast shipping. Fits my sport wing.
Mary
9/27/2016
Product worked the way it was suppose to, easy to install.
John U.
9/27/2016
Once again... great service and delivery.
Charles T
9/27/2016
The precise replacement part was delivered in a timely fashion. Online communication and updates were also timely.
Excellent
9/27/2016
All fit. They all were good quality and had no problems with it. Ships fast in 3 days. Thanks for everything uou guys are truly the best
Lorne
9/27/2016
Good fit, inexpensive. Just what I needed.
Mark
9/27/2016
I received exactly what I ordered and in a timely manner. I would definitely recommend your service.
Jim
9/27/2016
Great company to do business with
Allen B
9/27/2016
Product was delivered fast and works as it should. I have ordered othe items from etrailer and have never had a problem with service or the products they sell. You can rely on etrailer.
Diamond Roof CLeaning LLC
9/27/2016
Excellent product. Even better service from the etrailer team
Greg C.
9/27/2016
Excellent product. Great service
Greg C.
9/27/2016
Love my stairs. I have arthritis and is difficult to climb rv stairs. These steps really helped.
Christine
9/27/2016
Everything fit exact. Fast delivery.
Don M
9/27/2016
fast delivery
Kevin D
9/27/2016
Nice communication...very fast shipping...highly recommended...thanks much
Steve A
9/27/2016
was delivered on time and just what I needed
Brent H.
9/27/2016
was delivered on time
Brent H.
9/27/2016
Works great, customer is happy with the product
Shawn
9/27/2016
etrailer is a great website that has great info on their products, including usability, use of images (allowing users to see lots of detail about the product showing products), useful visuals showing how you can sync with various devices.
Thanks again,
Michael S
Michael S
9/27/2016
Service was faster than I thought it would be. Bought the taillight to replace two broken lenses as the price-point made it cheaper to buy the taillight than it was to buy the lenses separately.
Art
9/27/2016
Speedy delivery and a good price
Joe c
9/27/2016
WELL DONE
SHAJI JOHNSON
9/27/2016
Service and delivery wonderful. The parts are just as they are represented on line and fit perfect. Thank you for upgrading my shipping.
Wayne E
9/27/2016
Service was excellent.
Stuart
9/27/2016
Great service and products performed as advertised! Everything fit exactly and was very high quality. Would purchase from this vendor again.
Joe G
9/27/2016
Great Service Ordered on Friday, Received on Monday
Dee Roberson
9/27/2016
Exactly the right part ... easy swap.
Craig S
9/27/2016
Prompt and efficient service enabled me to get my trailer back on the road (and boat in the water!) in a minimum amount of time. Will certainly use etrailer.com for future needs.
Dave L
9/27/2016
Always a good experiance dealing etrailer!
Good products timely shipping and personell experiance!
JEFF B
9/27/2016
Good, Heavy duty hitch ball. Also economically priced. Would certainly purchase again.
Mike K.
9/27/2016
The items arrived within a few days in excellent condition. Both our local bicycle shop as well as a major New England outdoor retailer selling Thule rack systems were unable to source out this part.
Thank you etrailer!
Alice
Alice B.
9/27/2016
Excellent product and price. Have referred others to,this site for their trailer tires. All are surprised how low prices are compared to other sources, even Walmat. dr c
Dr Chewp
9/27/2016
Nice product, I'll be buying more.
Charlie
9/27/2016
no problem. Great service
Doug B
9/27/2016
Just what the trailer needed. Price and delivery was great.
Gman
9/27/2016
The product was shipped in a timely manner and received in excellent condition,
Based on the my experience with this order I would not hesitate to order from etrailer.com again. I found their site very easy to work with and the product I ordered is exactly what I needed to complete my project.
George A
9/27/2016
Works as advertised and works well.
JB
9/27/2016
I had a great experience with etrailer. I was able to match up what I needed easily with the description on the website. My order arrived promptly and the lights were a perfect fit to replace the damaged ones. I would definitely use etrailer again
Jason V
9/27/2016
Just what I needed. As usual Etrailer comes through.
LB Jones
9/27/2016
Great fast service!! Knowledgeable staff!
Will keep buying from ETrailer.com
Kyle I
9/27/2016
etrailer had these Thule replacement parts at a good price. shipping was fast and items arrived as expected. thanks for smooth E-transaction.
Drew D.
9/27/2016
Second time I've ordered from here. Products and customer services have been excellent both times.
Kevin M
9/26/2016
The hitch was delivered in a timely manner and was exactly what was ordered. I will do business with etrailer.com again. I would recommend etrailer.com to anyone interested in their products.
John M.
9/26/2016
Hard to find rubber mount...fits perfectly. Thanks etrailer!
Dave
9/26/2016
Great tire, great service! Super fast shipping!
Tracy
9/26/2016
Super customer service. I called to get an idea on a shipping time frame for this item, as I have a trip planed soon. They gave me the info I needed and after I placed the order upgraded my shipping to insure I had the item in time. It's nice to see a company that takes the time to put customer service so very high on it's business plan.
Thank you
Sam R
9/26/2016
Great service, great product.
Rick J
9/26/2016
Great seller! Item as described and shipping was much faster than expected.Tell all your friends to shop with etrailer!
JDP
9/26/2016
quick delivery! will order from again!
Deb C
9/26/2016
Ordering was simple and I just received it. Will definitely come back next time I need something.
Kbird
9/26/2016
Bike carrier holds our bikes securely. Very happy with it. Delivery of product from etrailer was in a timely manner.
ron b.
9/26/2016
Easy installation. Worked like a champ. Easy to adjust and took care of any sway from speed, road conditions and traffic .
Gerald Farren
9/26/2016
this is the second time I have used u guys and each time everything was perfect in fact I receved my order ahead of time.outstanding service wish other companies were as good
john d.
9/26/2016
Perfect fit for replacement on my RV. Thanks folks!
Jeff H
9/26/2016
every happy
steve h
9/26/2016
very happy
steve h
9/26/2016
Fits as advertised and works like it's supposed to. Great product.
John S.
9/26/2016
I great product at a very reasonable price. I will highly recommend this cpmpany
Rudy S
9/26/2016
This store is the best ever i just love the details including all videos..,
Stephen H
9/26/2016
great part replacement,great service and fast delivery.first time shopper but plan to shop with these guys again.will send photos later.
mike
9/26/2016
Got it in time, product as described. Couldn't find it anywhere else. Low price too. Thank you etrailer.
Valentin B.
9/26/2016
Ordered these equalizer rod pins from etrailer and they were delivered on time and of excellent quality. Will do business again with this great company . Thanks
Larry S.
9/26/2016
This is the 6th hitch I have bought at e trailer. They go on easily and I have had no issues with any of them. I have recommended them to a couple of my friends.
Tom W
9/26/2016
I misplaced one of the u-bolts and plates for my X-Cargo Sport 20 rooftop carrier. Jackie from ETrailer was BEYOND helpful with locating the correct parts for my specific model carrier. The price was very reasonable, and the product came within days of my placing the order. I would definitely do business with Etrailer again. It is obvious that they are extremely customer service oriented, and really knowledgeable about all their products.
Mary Ellen G.
9/26/2016
Great service. Exactly what I ordered and shipped in a timely matter.
A+1!!
TimS
9/26/2016
Arrived today well packed and in grest conditionnn.
After unpacking product to be excellent for the application for which it is intended.
Service fantastic.
Thanks to all.
Gus Montalto
Gus Montalto
9/26/2016
Very happy with my tire cover, color,fit, quality
Tammy F
9/26/2016
This is the second time I have placed an order with etrailer. Great company. Customer service is exceptional and delivery is prompt. Highly recommend.
Kim O.
9/26/2016
Etrailer had what I could not find local.
Dave .D
9/26/2016
Can't find these nuts in any of the big box stores or even those great 100 year old hardware stores that have one of everything. These guys had it and it works just great. The roof boxes last forever but the tightening and loosening of these nuts makes them crack and fail. Great to find a source. Also, the customer service was great as they steered me to another product that I thought I would never find again.
Glad to find this company!
Bob M.
9/26/2016
Good looking tires. Shipped securely and quickly. Excellent customer service and selection.
Jack
9/26/2016
Item arrived quickly and was as advertised , will defiantly buy all my trailer needs from Etrailer
KEN H.
9/26/2016
just what i needed fast shipping well built
james p
9/26/2016
These straps work great. I shouldn't have waited to so long to order them.
Richard
9/26/2016
Just what I order and came on time!
Ed M.
9/26/2016
Just what I expected!
N. Grant
9/26/2016
Website made it easy to find what I needed.
On tme and well packaged
JB Custom Fabrication
9/26/2016
Perfect!
Baibao
9/26/2016
Product was just as advertised. Fit perfectly. I looked at a 2 bolt verticle design and am glad I didn't buy them.(they were also 3X the money) These were just the right fit near my propane tanks. I would highly recommended this part and dealer. Shipping was fast and packaging was professional.
Chris
9/26/2016
Very satisfied, Thank you
Tim
9/26/2016
Works good with easy installation at a great price.
Kevin
9/26/2016
Exactly what I needed for my kitchen sink, the old ones wouldnt hold water of course the rubber seals were worn out... exact fit, no one locally had them...
jimlp1
9/26/2016
I am very Please for the shipping it came at a Good time ...
The Product was what I wanted and I do not have to send back ..
Friendly People I have talked to , Keep up the Good work ..
Package was not Destroyed or tore it all came intact ....
Would I pass to Others YES ..
Will I order again YES
Am I please with my order YES
Michael Chandler
9/26/2016
Works perfectly for my Sea Doo trailer. Excellent customer service. Will definitely buy from etrailer.com again
Mark A
9/26/2016
GREAT PRODUCTS
DENNIS SMITH
9/26/2016
Received everything in great order, packed nicely to avoid damage to smaller parts and very quickly. Great to do business with. Thanks.
Dennis
9/26/2016
Very happy with the ez of shopping on line and the prompt shipping. Will be checking with etrailer.com for all my RV needs in the future.
Karen W.
9/26/2016
Replacement item exactly as described.
Kendrick
9/26/2016
They worked great had to replace broken ones on our Motor Home. Worked better than the original. Plus the shipping was fast every thing I have ordered from E-Trailer
was more than I expected and as always the shipping was fast
Gary Williams
Necedah, WI
Gary Williams
9/26/2016
Great product fast shipping
Brian H
9/26/2016
These lenses fit perfect. They are sold at a great low price. Very good packaging, and very fast shipping. I am completely happy and I will buy from them again in the future.
Mike Bell
9/26/2016
We were looking for a bikers k that we could pit more than 2 bikes on. Well this one is perfect. It holds 4 bikes easily, without scratching or dinging the bikes. It was incredibly easy to assemble and install. The bikes are easily mounted, and are very secure while traveling. The mount is very heavy duty. Etrailer.com had great service, and shipping was extremely fast. Thanks for everything.
Leila O
9/26/2016
Quick delivery and correct parts, once again etrailer exceeds expectations.
Bill D
9/26/2016
Fast shipping, good pricing, well packed. Will order from etrailer again.
Artstream
9/26/2016
The only place I could find replacement keys. They worked,
Great Price, & received promptly. Thank You
Dave G.
9/26/2016
Good stuff, etrailer.com had super fast shipping as well.
KayakJack
9/26/2016
Excellent, I didn't think I could get a replacement key for an item that was over 10 years old but these guys had it! Originally I ordered the wrong item but they made it easy to exchange and got me the correct one quickly. Very easy to do exchange-very helpful people
Katharine S
9/25/2016
Great Fit Fast delivery
Art
9/25/2016
Good product and fast delivery
Blake
9/25/2016
Great product. Great price. Great service.
Chuck
9/25/2016
Arrived fast and exactly as described.
tnation
9/25/2016
Sorry it took so long to write a review so here goes, Fast shipper, Very easy installation.. Highly recommend this product.. Thanks so much..
Max
9/25/2016
Great product as described and fast shipping.
Ken
9/25/2016
Worked exactly as ordered. Shipped Promptly - I couldn't ask for more
Ronny Grady
9/25/2016
Fit perfect. Great price.
Eric G
9/25/2016
Wow! I gonna be honest, I'm not the best at turning wrenches. I was able to order everything for my trailor easily. Then it was delivered like fast.
Andy J
9/25/2016
Great price, product and turn around. Thank you!!
Jason M.
9/25/2016
Great company. Have bought my ideas which they always have in stock. Great price. Fast shipping with great tracking information. A big thank you.
Kenneth H
9/25/2016
I have used this adapter frequently and it has worked flawlessly. Another great product from etrailer.
John H
9/25/2016
George hooked me up good, fast service, correct product, all they could have done was instal them for me!!, very satisfied, will use them again. Thanks
Dana d.
9/25/2016
Product delivered exactly as described and at a good price. Very quick order processing and shipping. Thanks!
Martin Elliott
9/25/2016
Very well built product. Fast shipping.
Chris
9/25/2016
The light was just as listed, and works great. Excellent service and fast
shipping.
Tim M
9/25/2016
It was just what I needed. The service was excellent. I will definitely contact you guys in the future.
Santiago F.
9/25/2016
exactly what I needed.
Bob M
9/25/2016
Had a couple broken ones. Glad to find these on line. Great service from etrailer.
John B
9/25/2016
Exactly the key I needed and excellent customer service as always.
Mac W.
9/25/2016
Great prices... FASTTTTTTTTTTTT shipping.... Works for me ! ! Informative instructions ! !
Jimmy
9/25/2016
in the past month, I have ordered a tow hitch, cargo carrier, trailer brake, and luggage rack in addition to this product. I will order more from etrailer when necessary
bill.k
9/25/2016
etrailer offered a very large choice of products with excellent descriptions and dimensions. I was able to get just what I wanted at a great price. Service and shipping were immediate. Couldn't have asked for more.
Dennis G.
9/25/2016
Etrailer is excellent to deal with . Happy with everything I've bought from them
Keith w
9/25/2016
Etrailer has been very helpful and knowledgeable . Buy with confidence.
Keith w
9/25/2016
wheels look great, have not mounted them yet. etrailer has always shipped fast and correct.
mikeg
9/25/2016
It fit perfectly You were a great help Thanks for your input
Don j
9/24/2016
Product was back ordered and customer service kept in touch and kept us informed as to when item would be shipped and once it was shipped the product arrived quickly. Great customer service .
Jim B.
9/24/2016
Great quality product, great customer service, notice was sent when items shipped.
Jim B
9/24/2016
Had all I needed at very reasonable price. Quick to ship and good product!!
Tom
9/24/2016
Got the materials in a timly manner...great cooperation from etrailer
hal s
9/24/2016
Fast shipping ! Getting everything installed next week, I'll know more then .
Captain spike
9/24/2016
It fit perfectly . It was just what I needed
Gary J
9/24/2016
Service was great and product was as advertised
Randy P
9/24/2016
Trailer tires were received quickly and were exactly what we were looking for to go on our boat trailer. etrailer.com had the best prices, and customer service. Thank you!
Jill VTA
9/24/2016
I HAVE COME TO EXPECT THE FINEST IN SERVICE AND PRODUCTS FROM ETRAILER.
I WAS NOT DISAPPOINTED AGAIN. THE TIRES AND RIMS WERE PERFECT FOR MY TRAILER. I HAVE BEEN BUYING PRODUCTS FROM THEM FOR YEARS AND HIGHLY RECOMMEND THEM TO FRIENDS AND ANYONE READING THIS.
Jim P
9/24/2016
Happy buyer. Grate business.
Robert M
9/24/2016
Product was as described. Installation was a snap and shipping was quick. Have used Etrailer before with same excellent results.
Ken L
9/24/2016
It was a perfect fit. Very easy to install and shipping was fast with excellent packaging
Tom R
9/24/2016
Great product. Great personal service.
Tim
9/24/2016
I am very happy with both of my purchases from etrailer.com. Professional, solid company!
Tom T
9/24/2016
Excellent quality, lightning fast shipping! Love it!
Bob L.
9/24/2016
I wish all products I have ordered went on as easy as yours. The video was excellent. All of the parts were securely attached and no missing parts. Looks great.
Thanks Donna
Donna H
9/24/2016
Excellent service,product & shipping quicker than expected.
Respectfully,
Jose S.
9/24/2016
5 Star
Steve
9/24/2016
Super fast delivery. Thanks, Guys! Great price too!
ralph L
9/24/2016
I had no idea where to find the replacement porch light needed for our 2007 T@B trailer. The manufacturer recommended etrailer.com and I couldn't be happier. Not only did the part match what I needed but I later found the same part at a local RV dealer where it was being sold for an incredible $30 more. I'd highly recommend extrailer.com. Shipment was fast, too. Overall an excellent experience.
Gary R.
9/24/2016
Great part. Came fast. Price was more than half less than the auto store wanted. Great company.
Wayne C.
9/24/2016
Mechanic wasn't sure how to install my baseplate, thought we had the wrong item at the end of the workday. Panic! Called etrailer.com who immediately sent a replacement .... that night!!! Wow. Turns out my mechanic was looking at the wrong YouTube and we had the right baseplate from the beginning. Learning curve. Generously, etrailer.com agreed to let me return the extra baseplate for a credit. Really spectacular customer service. Also, bought other dinghy tow equipment from etrailer.com. Their tech support is also right on good. Can't recommend etrailer.com highly enough.
C-Max Energi Blue Ox baseplate
9/24/2016
Excellent product and quality. Very pleased with price also.
Ralph E Lambert Jr
9/24/2016
SERVICE WAS EXCELLENT. MUCH TO MY REGRET THE PRODUCT ORDERED DID NOT WORK BUT I WILL CONTINUE TO USE THIS WEB SITE FOR ANY FUTURE NEEDS.
DAVE G
9/24/2016
exceeded expectations
Jackie L
9/24/2016
These were not easy to find. Good price and service, Thanks.
Carl J
9/24/2016
GREAT product, Easy to install, Well made, Etrailer great to deal with, FAST shipping
John J
9/24/2016
Super to deal with, GREAT Products, WILL purchase from again, THANKS
John J
9/24/2016
everything I buy is satisfactory, but it is the service that makes this company outstanding.
will w
9/24/2016
Shipment arrived promptly, well packaged and in good condition. Easy installation. Can't beat the price!
Don B.
9/24/2016
Item was as ordered and very quick delivery. Great company to do business with.
Mike M
9/24/2016
I was very impressed with not only the pricing and the safes courteous service but the quick shipping of my order. I have no problem in using "etrailer" again for any future orders.
Thank you, "etrailer"
Joe S
9/24/2016
Best prices! Great product! Shipping was exactly what they said it would be! Would definitely recommend to anyone!
Brandon L
9/24/2016
Excellent replacement for my old bolt-style hubs,updated to wheel studs. I love buying parts from etrailer.com, they make it so easy to get the right parts the first time.
Wade M.
9/24/2016
Excellent service, product arrived early and fits perfectly.
Dennis H
9/24/2016
Very happy with George and Etrailer. Product came in fast and as ordered. Great follow up from the staff at Etrailer
Highly recommend them for all your trailer or trailering needs.
Tony D
Tony D.
9/24/2016
Great experience. Would definitely buy from them again.
Bob
9/24/2016
exactly what I needed, great product????
Jared
9/23/2016
This is exactly the wheel that I needed, guys. THANK YOU!!
Tim L.
9/23/2016
I just ordered 4 huds for my trailer on Monday and got them Friday, everything was well packed and top notch. I just got done installing them, couldn't wait to see how they fit. Shouldn't have worried everything fit like a glove and I'm ready to go out and get my fire wood.
Every product I have ordered has been the same quality. I won't order from anyone else. George check with me to see if everything arrived and to see if I was satisfied. Where do you get service like that any where else?
Al K.
9/23/2016
Great product, Great price.
Gary B
9/23/2016
Great products, great website.
Devon
9/23/2016
Great hinges. Replaced my original rusty polar hinges on my trailer here in Hawaii myself with no problems. Service was great and shipping was much faster than I expected. Would absolutely do business with etrailer again.
Ivan C
9/23/2016
Great product and price, fast delivery
Ken
9/23/2016
The product I ordered was delivered fast, looks and works great. nice replacement for the price paid.
Ken
9/23/2016
Great service and quality product.
John
9/23/2016
The hitch arrived wrapped and boxed, in mint condition, no scratches
Steve M
9/23/2016
Speedy delivery, great price and selection!
Bunkie
9/23/2016
Speedy delivery, great price and selection!
Bunkie
9/23/2016
Etrailer has become my go to source for all things trailer and towing !
Bill J.
9/23/2016
Great product fits perfect. Good experience with etrailer. Thank you
Ricky
9/23/2016
Wheel and tire received in 5 days of order and exactly as stated on the website. Saved me a lot of time and money as they were very reasonably priced and hard to find in my small rural community. Thank for such good service.
Brenda
9/23/2016
Great product, fast delivery, best price, I definitely would do business with them again. AAA+ ++rating
Rondelle Ruggiero
9/23/2016
I was a bit worried at first ordering wheels and tires on line. But to my great relief everything went great and when I had a question after the delivery etrailer was right there for me
Dan Miller
9/23/2016
I just wanted to say thank you to the etrailer.com crew for doing exactly what they said they would do. My order was placed and within minutes of completing my order was a steady chain of information leading to a delivery of my order on-time containing the proper set of roof racks.
Danny H
9/23/2016
After a little operator error on my part, I contacted etrailer for replacement parts for my Blue Ox. They had all the parts I needed in stock and shipped them directly to the campground. Couldn't be happier with the level service I received.
Doug S
9/23/2016
Thanks for the opportunity to comment regarding the recent order from "etrailer" for your lighting products. The items arrived in good condition. The items seem to as advertised. It's very nice to have an organization such as yours to meet the needs of the motoring/trailering community. Your prices are reasonable and your products are of excellent quality.
Charles Robert
9/23/2016
Just what I was looking for
Greg P
9/23/2016
Great buying experience, highly recommend etrailer. Excellent product.
ed s.
9/23/2016
Great set of snow chains, fast service. will buy here again
James
9/23/2016
Excellant customer service. Replacement lens needed. Ordered and received within 5 days.
Richard D.
9/23/2016
Very impressed with the professional and timely attention to my needs. I needed a somewhat obscure part and etrailer.com took the challenge and got the part to me very fast and kept me informed every step of the way. Great experience. Thanks.
Mark W.
9/23/2016
Just as described-fast shipping-packed well-could not be better
Donald
9/23/2016
Product arrived very fast and looks very good I have not installed it yet Great company to deal with
Dave M
9/23/2016
Exactly what I wanted. Will use you again in the future.
Joe Guzzo
9/23/2016
Came in good time everything was good will do another order soon
Robert
9/23/2016
looks plenty strong and i plan to get it installed right away. I was impressed with how soon i received it.
jim g
9/23/2016
Was shipped in a short time was just what I needed.Any time I need any replacement parts for my bike rack I will use etrailer. It was a small rubber rim protector but it was what I needed.
Very Happy in Omaha
Dan B
9/23/2016
NICE PRODUCT . delivered on time would use again dw
David
9/23/2016
Just what I needed. Thanks for the good service.
Creighton
9/23/2016
Great tires just what I needed fast delivery and free cant beat that
Rod B
9/23/2016
Very good price and delivery. Product same as OEM.
Bob T
9/23/2016
As advertised and beefier than I thought, solid product from solid company! Thanks etrailer for your fast service and followup to make sure all was good... that's the way it used to be-taking care of customers!
Scott T - lillington NC
9/23/2016
Great tire / rim combo for my utility trailer. Quick shipment from etrailer!
Kevan K.
9/23/2016
High quality easy installation great people to work with
Randy
9/23/2016
Product came as described and in a timely fashion. Just like every other item that I've purchased from etrailer.com, never a disappointment.
Frank B
9/23/2016
works fine does as advertised..
ron
9/23/2016
Super fast shipping. Great price and communication. Thanks!!!
Sergiy
9/23/2016
Item arrived in perfect condition. It was very well packed.
If I need anything for my trailer I WILL be back!
Jim M
9/23/2016
Fast ,efficient,accurate service. Good products at good price.good knowledge of pro ducts.
DavidL
9/23/2016
Great product, price was awesome, easy directions and shipping was great.
James M
9/23/2016
The staff was able to assist me in getting the correct product for my situation, delivery was fast and the product worked great.
Ken M
9/23/2016
Just what I wanted! Quick service and shipping. Thanks folks.
Randy M.
9/23/2016
"Etrailer",,, they are the best,,, all under one roof as they say! Rv'ing now for over 28years,,, and always have done my own repairs, and re-builds on classic rigs! It's nice to know, someone "has it" when you need it,, lots more $$ coming there way with us!
Thanks crew,,
Fred
Fred , rolexguy
9/23/2016
Just what I needed! Good price and EXTRA fast shipping!! Thanks!!
Product arrived as scheduled. Item was packaged well. Have not installed it yet but looking forward to doing that this weekend. Thanks etrailer!
Josue A.
9/23/2016
I have received my order earlier than expected. All in excellent shape. I would highly recommend this company to everyone they are extremely accommodating and do a complete follow up. Will send pics when project is complete
Robert belland
9/23/2016
Needed these for new straps. Quick ship.
Kathleen
9/23/2016
Great communications and all around service. Thanks Again !!!!
Jim B.
9/23/2016
Excellent product. Delivery was on time! Good consumer service throughout the delivery and throughout the transaction.
John Evers
9/23/2016
I can only say the same as others good prices fast fast service
Been rebuilding old boat trailer new wheels bearings hubs still need part or two be back .
JPowers
9/23/2016
Better than the original part. Thank you etrailer
Curt
9/23/2016
I have ordered from e trailer several times. Now that I have 4 trailers I will probably be ordering more parts. They ship quickly and send you updates on you order. the products are top quality. Thanks etrailer.
Joe Kearney
9/23/2016
super
P Savard
9/23/2016
Great products great customer service really fast shipping.
Mark
9/23/2016
Exactly what I needed fit great good price, hard to find wheel. Thank you.
Dave T
9/23/2016
Fit perfectly easy to install. Thank you for great service
TPH
9/23/2016
Great product I have had these for two years. Etrailer is the best company with extremely fast shipping. Thank you
TPH
9/23/2016
Everything every one else has stated 5 star
Ordered Saturday Morning arrived Wednesday standard shipping to New York along the Canadian border.
JPB12953
9/22/2016
Fast service.
Mike S
9/22/2016
Great customer service and delivery time frame.
Very helpful
Cheaper price than competitor on ratchet straps
Rich
9/22/2016
Very good product at a fair price.
Landy K.
9/22/2016
Very good product at a fair price.
Landy K.
9/22/2016
All companies should be ran like Etrailers,
I needed a 50mm ball, 1 7/8 to small 2" to big...for my car hauler.
Etrailers received the 50mm on Monday, shipped it out the same day and I received it this Thursday morning.
Guess what, when calling you actually have a person on the other line... I'd like to give a special thanks to Shery T and Chris.
Ernest J
Ernest J
9/22/2016
Tire and wheel were an exact match with those on my trailer. What a great find!
Ron B
9/22/2016
Product is great ,delivered on time , box was a little rough - box had been stapled -staple nicked foam on handle but I can live with it ., it mounted on easy !! ??
Roger C.
9/22/2016
I am 100% satisfied. I could not find this tool anywhere else. Price was right and the tool is identical to the one I lost. The shipping was right on time as well. I will be ordering from etrailer again.
Lus M.
9/22/2016
I've ordered many times for my customers and this is always exactly what they want/need.
TARA TOPLIFF
9/22/2016
Completely satisfied! Will bookmark etrailer for the next time I need something for my RV.
Mark McGahey
9/22/2016
Perfect and delivered quickly.
g lc
9/22/2016
Sam G did an excellent job on the order. Came in early, if l need anything else will order from you.
Duane
9/22/2016
Good product for the price
Rat
9/22/2016
This is a great product! I will be using this product on my four wheeler for small pulling and towing jobs. etrailer is one of the best companies I have ever done business with ,fast, great deals, and the customer service is wonderful.
Shawn
9/22/2016
Very good price, quality product, and shipped fast.
Excellent
9/22/2016
Web site worked very well. Received the brake lines within a reasonable time frame since they had to go all the way to the west coast. Product was easy to find on their site and they were exactly as shown. Prices were within budget and much easier that fighting traffic locally.
I will order again from them when needed.
Dennis H. San Diego
9/22/2016
Product as described. Quick shipper. Will use again.
Mark S
9/22/2016
Product as described. Prompt shipping. Will use again.
Mark S
9/22/2016
Thank you - exactly the size and colors I wanted. Thank you
Julene
9/22/2016
Product was delivered exactly as described.
On time
Very good experience service was just all a customer could ask for.
Item shipped in four hours
Jerry D
9/22/2016
Quick, accurate and great price - Thank You!
Kowboy
9/22/2016
ive not had a chance to use the reese rp 66560 hitch yet but dealing with etrailer is the excellent part . they know their product the price is right and shipment bar none
rod f
9/22/2016
I order a piece for my kayak carrier. It came quickly and was exactly what I needed. Etrailer is easy to order from and saved me from a lot of searching for a part for my rack.
Amy S
9/22/2016
Very good company
Bernardo
9/22/2016
Great service, excellent product, solved my problem. I am very satisfied.
Paul F
9/22/2016
Good product great to deal with excellent communication fast shipping great prices
Alan S
9/22/2016
I've made 2 purchases from etrailer.com in the past 3 weeks. Shipping was fast, the price was competitive and all items purchased were as stated in the descriptions. This is my go to site for any of my future needs.
Jon B
9/22/2016
Have used etrailer in the past. The response and service has always been excellent.
Tracking feature keeps you on top of delivery.
Nick O
9/22/2016
worked perfect and was delivered quickly.
jim k
9/22/2016
Excellent, made in Wisconsin, product replaces my Curt E16 hitch. Packaging was extremely well reinforced and all parts present. Already had rails installed so it was easy peasy.
Glen Griffith
9/22/2016
Timely shipping and part exactly as advertised.
Lee
9/22/2016
great company to order from.fast delivery on my purchase.ordered on Tues and arrived early Thurs morning.defiantly will do business with etrailer again..
john b
9/22/2016
Good product, good price, fast shipping.
Larry G
9/22/2016
Bought small trailer ball. Works well. Very quick service.
Susan H.
9/22/2016
Everything was great excellent customer service quick shipping as always I will buy again from e trailer
Don MAtthews
9/22/2016
Good comunication. Great products at a very reasonable price. Very helpful and pleasant to deal with.
Thx Jim
Jim Landucci
9/22/2016
Great product, price, and service!
Steve H
9/22/2016
Bought the lights for a tractor,good product,good price, thanks!
S tucker
9/22/2016
Package arrived right on time
Chuck B.
9/22/2016
thanks for all the help Rose DID GREAT JOB HELPING ME dave
dave strickling
9/22/2016
Although I've mounted this hitch, I have not yet used it. I've been buying from etrailer for some time and I've never been disappointed. Products are first rate, service and shipping are exceptional, and I'm a happy camper.....8~)
Gary R
9/22/2016
etrailer thank you for selling excellent quality products!
An excellent customer service!
Mike R
9/22/2016
We use this product on our rv leveling system. The website for ordering was simple and efficient. Product also arrived days ahead of schedule. It was also nice to receive email updates/ confirmation of our order and it's shipping status.
Jack H
9/22/2016
As is typical, a terrific product at excellent prices. Customer support is one of the main reasons I recommend that my trailer towing friends check with etrailer when purchasing parts and supplies for their trailers.
Walt
9/22/2016
Quick shipment
Phil
9/22/2016
Easy to replace and good service
dave y.
9/22/2016
This is my second or third hitch from these people, and I am totally satisfied with the products and service from etrailer. The video installations are especially helpful. The electrical especially! thanx RJ
RJ
9/22/2016
Continue to use etrailer for all of my trailer and trailer accessory needs.
Kelly A
9/22/2016
Heather did a great great job answering all my Questions and taking my order it also shipped right away thank you again you did a great job and I will recommend you to others ....
Robert Price
9/22/2016
The folks at trailer have been fantastic at helping me put a towing package that fit my needs. Great price, high quality products and excellent customer service means they are my go to for any towing needs.
Greg H
9/22/2016
Exact replacement with better price
Tom
9/22/2016
Great product buy here before always happy. Little hiccup with delivery but communication from e-trailer was prompt and all is solved once again really happy thank you guys!!
Diego M.
9/22/2016
Outstanding customer service and very fast shipping! Will be ordering from etrailer again. Thanks!
Jonathan S.
9/22/2016
Great service and product work great...thanks etrailer
Scott
9/22/2016
Diodes work as designed. They eliminate additional lights and prevent the need to drill a hole in the tail light assembly. I used these on a previous vehicle and they are still problem free after eight years.
Dick F
9/22/2016
Very Satisfied
Jordan S
9/22/2016
I have had great assistance from e-trailer support when I had a problem with some merchandise. Overall they provide very good value and fast delivery when you need it the most. Its a good company to do business with.
Bryan R.
9/22/2016
The Video was very helpful in installation sequencing and vehicle positioning.
Art B.
9/22/2016
I looked and looked for these exact wheel studs for a couple weeks until I finally stumbled across etrailer and there they were. Ordered 24 studs and 24 lug nuts, got 'em in 4 days, and installed them last night. Perfect! Thanks etrailer!
David
9/22/2016
Great customer service. Thanks for the help.
Shane W.
9/22/2016
Excellent products.
Crappie
9/22/2016
Perfect sub for oem, delivered on time and packaged for safe arrival. Good service, price too.
Doug O
9/22/2016
Great price and size. Excellent customer service and fast shipping.
Barbara S.
9/22/2016
Excellent product. The instructions provided by etrailer.com were helpful. Definitely recommend this product!
Andrew F.
9/22/2016
Ordered the product next day air, it was delivered on time and in excellent condition. The product information on the website was very accurate and made figuring out what we needed very easy. Thanks for the great service.
Matt M.
9/22/2016
They seem to be good springs. I really appreciated the prompt delivery!! Great job.Thanks
jonah b
9/22/2016
Great Service. I'll be back!!!
Steve W
9/22/2016
Received as ordered. Good product
fonz33
9/22/2016
Great customer service. I ended up ordering the wrong part. Very simple return process and staff was very helpful
Dave B
9/22/2016
I received the order very quickly. I love that you can look at a video on line to see the item and how it is suppose to work. I tested it after opening the item, and it worked like a charm. I would recommend this item.
Linda
9/22/2016
Great product, easy to use, fast shipping
BE
9/22/2016
Great products and always outstanding service from the etrailer group.
Tim
9/22/2016
The locks will provide reasonable travel security as cable locks on my rack.
The team at etrailer is fantastic, they were super helpful and attentive in resolving some service issues with my shipment, I definitely recommend them.
Tom H.
9/22/2016
Just what I needed. Quick shipping. No problems.
Darin
9/22/2016
Excellent product quality and quick shipping. Very good supplier.
Philippe Farré
9/22/2016
Etrailer always has great prices and fast shipping. A++++++++++
Ray Erspamer
9/22/2016
It was very easy to order my Scooter carrier. Bill made the process quick and easy. The package arrived quickly via UPS. Assembly was quick and instructions were easy to read and understand.
Richard W
9/22/2016
I have always been happy with my products and service from "etrailer." I want to thank Shawn and Pat for helping me make the right selection for my needs.
Mike S
9/22/2016
Perfect fast delivery
Paul u
9/22/2016
Great replacement for a light that had ceased to work. Speedy ordering and receiving process as well.
Jim R
9/22/2016
Exact parts that I needed and was shipped much faster than I expected. Ordered it on Friday and it was shipped on Saturday with a notification. Received my parts on Wednesday. Couldn't ask for better service.
Kelly B.
9/22/2016
Product came yesterday in a very timely manner, product was exactly like it looks in picture, great quality and I have someone installing it as I type this. So a more in depth review later on when it is installed and I will send pictures. Also the staff at etrailer is awesome they do a great job with customer service!
Glen
9/22/2016
Fast delivery awesome product, Thank you. .
Troy H.
9/22/2016
Hitch cover received was exactly as advertised. Very well made great looking cover. Extremely satisfied. Customer service let me know via e-mail, every step of the buying - delivery process.
Tony M.
9/22/2016
Great price, fast shipping. Only place I can find a quality product at a fair price.
Kenny
9/22/2016
As expected. No issues or complaints. Really fast shipping which we appreciated due to our upcoming trip.
Sean C
9/22/2016
Sturdy product from an exceptionally run internet site. The detailed reviews and videos at etrailer.com made me confident that this bike rack would be the right one for me and the delivery was prompt as others have reported. Refreshing to see a business run so well in an age where most sites are not nearly as complete and informative.
This Swagman rack holds my bikes rock solid and is easy to load and unload. I would not pay more for another rack as this met all my needs.
DocSea
9/22/2016
Great Price and Service, will definitely go back to them again for future purchases
Phil
9/22/2016
Service was great and product worked perfectly. Will shop with company because I'm so please with your following up to make sure the product worked for us!
Marilyn C.
9/22/2016
While a small purchase, they can be the ones that are the most frustrating. We needed a few knobs to replace ones that had gone missing or broken on a customer's light plant - e.trailer.com had the parts we needed at a good price.
Will definitely keep them in my favorites for future needs!
Blaine M.
9/22/2016
Ran across these wheels looking for plain wheels for trailer. They look great and price I thought was very good. they even had a box at bottom of page to get the lug nuts and center caps. I will be back for sure. Thanks.
Ghost
9/22/2016
Hi, just thought I'd let you know how happy I am with my order. The quality is excellent, and the packaging was far better than anything else I've ordered online. In fact I liked it so much I ordered another product from you today. Thanks so much. Rick
Rick H
9/22/2016
You folks are the best! Thanks!
John H.
9/22/2016
Very satisfied
Merrill King
9/21/2016
We are very satisfied with your company and the products you sell. Will enjoy doing business with you again. Thank you very much.
Merrill King
9/21/2016
Great service from eTrailer. Delivery was quick and the product was exactly as advertised. The price was outstanding. Will definitely use this company again in the future.
Greg S
9/21/2016
Working fine.
I buy a lot from E Trailer
Great
9/21/2016
Just received my new SHINY Baby Moons today and am glad that to have found online. I was amazed that I had placed my order early in the morning last week and within just a couple of hours I received an email that the caps were shipped out already. Great, great service!!!!! Thank you George and I will be doing more business with you.
Hope Medina
9/21/2016
Good products. Great service
Juan Garcia
9/21/2016
Great product an fast delivery. THANKS MUCH
Jimmy J.
9/21/2016
Very easy to track package and a reasonable price
Fernando
9/21/2016
Perfect
Chuck b
9/21/2016
Fast delivery and great customer service. I had questions about the product before I ordered and they really went the extra mile to answer the questions and make sure I was satisfied.
Jeff
9/21/2016
I received my product today within the time frame as promised. The quality of the product was excellent. I ordered the product with help from a representative of etrailer, who was enthusiastic and knowledgeable. This is my second or third purchase from etrailer, and I would strongly recommend them to other consumers.
Michael A.
9/21/2016
This was the second time ordering from etrailer and could not be happier. Quality products, fast shipping and email communication to keep you updated. Keep up the good work!
Jeff
9/21/2016
Received in less than 24 hours. Just what I ordered. Pleased with fast service.
Gerald L.
9/21/2016
Everything fit perfect
Scott M
9/21/2016
I could not find the part anywhere online until I found your website, easy to navigate, my part arrived same week!!
Junior Rodirguez
9/21/2016
Because my trailer was used i had no idea how repairs were made or if they were made. I am so pleased etrailer.com has reviews most good, some bad and videos with detailed descriptions. I carefully picked through all of it and decided, wisely, to order what was recommended and some extras to be sure. It paid off. I have ordered several things from etrailer.com over the year and never disappointed when i used the sites vast resources. It is so well put together and the "Gold Standard" is the customer support and follow through. I only need to go here for my boat trailer needs. Thanks
Scot
9/21/2016
wONDERFUL TIRES AND A GREAT DEAL. wILL BUY FROM ETRAILER.COM AGAIN
Keith E.
9/21/2016
Great product. Shipped fast and delivered on time .
Dee
9/21/2016
Came as described and was exactly what I needed
Kris
9/21/2016
I have ordered several times from etrailer, products are great, shipping is really fast. I am very pleased and will continue to use etrailer.
Ulrich Ankersoe
9/21/2016
Great service, quick shipping and excellent communication.
David Randolph
9/21/2016
Awesome
Riclk
9/21/2016
Product was as described. Even though I did not request or pay for express shipping, I got it right away. Will continue to use etrailer.com in the future.
Gary M.
9/21/2016
Great bunch to deal with. Fast and great communication.
Loren A
9/21/2016
Fast service and the part was exactly what I needed! I am extremely pleased with etrailer!
Jessie Moss
9/21/2016
Fast shipping, good quality product, good price
Dave S
9/21/2016
Excellent response. Fast delivery. Product reviews are spot on. Quality products. Can't go wrong with e Trailer.
dirk d
9/21/2016
Great tires, I tow my trailer a lot and after one year of driving on this tires, they still look almost new. I will buy them again for sure.
I'm very happy with the tires ans also with etrailer for the great customer service.
Angel M.
Angel M
9/21/2016
The rim and tire fit great on the trailer. Fast shipping time also. I will purchase again from this company!
Tom M
9/21/2016
great tires & wheels, love the quick delivery and fine product. Will definitely use these guys again.
Mtnroc
9/21/2016
Awesome job team!!
Davis P.
9/21/2016
We ordered the hitch and received it without delay and it was complete. We installed it ourselves without any problem. The best part of eTrailer is their attention to detail on every product. We found a video and descriptions on the website that were up to date for our vehicle. Amazing!
We bought a part from our local parts store and after being frustrated with it i went to etrailer.com and found a video and descriptions that ultimately allowed me to install the device. Next time I will start with etrailer for any applicable parts. I recommend to all to do the same.
Troy & Amy H.
9/21/2016
Had 4 seperate orders an received them in good time ,was what was advertised an am verry happy with your company
Woodie Jordan
9/21/2016
Had exactly what i needed. Good price, quick shipping. You will not be disappointed dealing with these folks!
George B
9/21/2016
Good pricing and great service. This is my second purchase from etrailer and I'm very happy with them.
Jose G
9/21/2016
Excellent experience shopping easy to navigate and shipping was quick and packed
well, Thanks again do appreciate the quality product at a exceptional price.
Pete
9/21/2016
everything was good
t. wilkes
9/21/2016
High quality product, super service!
Francis S.
9/21/2016
I ordered some bunk brackets for my boat trailer on a Saturday and they shipped same day and had them by Tuesday..... I couldn't have asked for anything better.
Noel B.
9/21/2016
Perfect fit, good price. Works well.
Tomas
9/21/2016
Everything fit perfectly. The instructional video was very detailed and took all the surprises out of the process.
Troy
9/21/2016
The whole experience from ordering to delivery was very simple.
Great site!!!!
Dave c
9/21/2016
Great price and product
Bob
9/21/2016
Each time I order items from trailer it arrive professionally packed and amazingly fast. I waluld recommend them to everyone.
Mitch M.
9/21/2016
I was very pleased with the product and the service I received. I will do business with these folks again. They even bumped up my shipping date at no extra charge. Thanks guys. B. W.
Barry W.
9/21/2016
Quality product, fast shipping!
Rob
9/21/2016
Great item and price
Gary G
9/21/2016
Quick delivery and item exactly as described/expected. Every purchase with etrailer has been a positive experience.
Todd L.
9/21/2016
Great, high quality product. This trailer jack is solid and sturdy, serving me well during a long season of snowmobiling. Similarly, the shipping and buying experience from etrailer simply cannot be beat. You won't go wrong buying from etrailer.
Mike S.
9/21/2016
The hitch bracket and all other parts I purchased have been great. The installation videos and instructions were perfectly clear and I was able to install the bracket by myself in about a half hour. Compared to quotes I received for other to provide and install a comparable hitch, the cost savings were tremendous. Doing it myself, I even saved time. 100% satisfied.
John B
9/21/2016
All I can say is WOW!!! I ordered 6 D load range 215 75R14 tires on Monday afternoon and the tires were delivered at 9:22 AM on Wednesday...and the shipping was free!! Now that is customer service!!
Bill O
9/21/2016
Incredible value for money!
Wheelhub on my cheap trailer disintegrated. Fortunately within a few yards of home- probably assembled without grease. . After fitting this replacement I decided that I wouldn't be able to survive a second failure so bought a kit to replace the other wheelhub since the kit was so affordable.
A deficiency on the first kit was dealt with so cooperatively by E-trailer that I am a fan for life.
Jim Norton
9/21/2016
The item I ordered was easy to find on the web page and the price plus shipping was the best I found. The produce was delivered in good condition and a timely manner.
Bruce P.
9/21/2016
Received order in good condition. Very satisfied with hitch. Customer service was excellent and I will recommend to friends.
Drex K.
9/21/2016
I have ordered several of these in the past from etrailer. Great product, quick shipping, an overall Great company to do business with.
Jeff K
9/21/2016
Great Price. Excellent service. Friendly telephonic support. Highly recommend eTrailer.com.
Wayne Wofe
9/21/2016
HAVEN'T HAD CHANCE TO INSTALL YET BUT DEFINITELY RECEIVED PACKAGE WAY FASTER THEN I EVER EXPECTED.
LOOKS LIKE VERY GOOD QUALITY
VERY WELL PACKAGED FOR SHIPPING SO THERE WAS NO DAMAGE
YOU WILL HAVE ME AS A NEW CUSTOMER
THANKS AGAIN
RALPH L.
9/21/2016
Exact product. Delivered faster than I expected.
Ted M
9/21/2016
Blue Ox is thee best towing products you can purchase for your needs. eTrailer customer service, products, and shipping is top of the line. I ordered products via phone and their website and both experiences were exceptional. There pricing is better than any other site or shop. eTrailer is now my new go-to site for anything I need. Thanks guys.
Techn0
9/21/2016
Fast service and personal followup, I am a repeat satisfied customer
James
9/21/2016
The receiver plugs are exactly what is wanted and expected from a company that I grown to respect and admire. I have bought numerous products from ETrailer and have always been completely satisfied. Also if I have an after purchase question the staff there has always been fully responsive.
Jim A
9/21/2016
Product was a exact fit. Great service and fast shipping! Thanks!
Darryl H.
9/21/2016
When I need trailer things this is where I go. Thanks for the fast ship.
Ron Poole
9/21/2016
Absolutely First Class! The customer service was exceptional from ordering to shipment the Team kept me informed of the process and delivery. Item received when promised and exceptional packaging. I would definitely recommend etrailer and continue to shop at this retailer.
Watts, G
9/21/2016
I love working with etrailer.com! They have the best service and, for this item, the best price. They are definitely concerned with buyer satisfaction and keep you informed of your order status.
Greg R.
9/21/2016
Looks like an excellent addition to my pick-up`s usefulness.Took longer to un-pack the box, than it did to in-stall in the rails. It dropped right in;no forcing or anything.This is the second product I`ve ordered from your company.Very pleased with both hitches.The first was a Reese 5-th wheel hitch.Keep up the good work!
Dave Hawkinson
9/21/2016
The tires apear to be of a good quality. They look sharp installed. To make a better end result I took some black paint and painted the hub, springs, under side of fender, and the lug nuts. I use anti seize on the threads just for future ease. I would recommend this product to anyone looking for a good quality rim and tire. This has been another awesome experience with Etrailer, last project was redoing my boat trailer which was a breeze with the quality products. That project consisted of new springs, rims and tires, new U bolts, and toped it off with a set of LED submersible lights. I will definitely use this company again, not only due to the quality but the price is not bad.
Jeremy
9/21/2016
Quality product and the best price I found for this item in comparison to other sources. Communication about the status of the order was very helpful throughout the process. Will definitely consider eTrailer for future orders.
Scott S.
9/21/2016
May be a different number, but it was the exact same seal. Four seals with shipping were less than one seal fron NAPA. Will buy from e-trailer again.
JT
9/21/2016
It was delivered quickly and in good shape
Mark S
9/21/2016
Very good transaction.
Robbie G
9/21/2016
Perfect Fit! My hitch arrived on time as described. I was sent an email when shipped and the tracking allowed me to see where my hitch was as it traveled across the country on its way to me. Great Service and communication. Thanks
Ed S
9/21/2016
Excellent service as always.
steve
9/21/2016
eTrailer customer service, products, and shipping is top of the line. I ordered products via phone and their website and both experiences were exceptional. There pricing is better than any other site or shop. eTrailer is now my new go-to site for anything I need. Thanks guys.
Techn0
9/21/2016
Arrived on time! Great products!
Lige W
9/21/2016
Service was outstanding....received product quick and in perfect condition
Paul
9/21/2016
Arrived quickly! Everything I ordered was there. Went on the trailer very easily. Works great! Thanks!
Dan S.
9/21/2016
I bought a used toolbox. Had to lift both handles to get it to open. The rod was still in the box. Ordered 2 of these and now I can just lift one handle at a time like it should be. Thank you for carrying such a helpful product. This is not my 1st purchase from etrailer.com and it won't be my last.
Mike E.
9/20/2016
The experience with this company was great easy to find products you are looking for. Fast acting once order is placed. My product arived right on time. I would use them again.
Tony
9/20/2016
Good Quality product
Will
9/20/2016
The part was an exact fit so there were no issues with mounting or operation. This part was exactly what I needed. eTrailer was very helpful to make sure I got the right part. Free shipping was a plus and the part arrived ahead of schedule. Part was packed well. I will shop with eTrailer again.
James T
9/20/2016
Great quality and World Class Customer Support! They patiently walked me through installation questions and saw the process through to the end.
JL Hansen
9/20/2016
Perfect fit. Quick delivery. Thank you!
Bruce
9/20/2016
They worked out just as I expected and arrived on time as posted . I would trust any product your company stocks !
John
9/20/2016
Great product. Great price
David
9/20/2016
Haven't installed the parts ordered yet but the shipment was correct and on time. good customer service. Will use etrailer.com again if I need hard to find parts.
Tony J.
9/20/2016
it is the first time i shopped wiyh this company and it will not be the last . thank you so very much and God bless a you .
willie alsobrooksi like the fact that it came
9/20/2016
The axle hanger kit arrived today. I have done a dry setup; everything fits as expected.
Thanks for your excellent product and prompt delivery.
Rik
Rik J.
9/20/2016
Perfect Replacement for one I had damaged, at a reasonable price.
T Foster
9/20/2016
I installed the base plates on a 2016 jeep trail hawk and it went together as advertised. The video was at huge help step by step directions. I have no problem recommending etrailer to anyone. I will be buying more.
Oh yeah shipping was very quick!
Rssrob
9/20/2016
Courtious staff. Product arrived promptly and was a perfect fit
Gregory M
9/20/2016
Great service, fast delivery and great product. Looked everywhere for this kind of product and finally found it at etrailer. I'll always come back to etrailer. Thanks.
Richard A.
9/20/2016
Great service, fast delivery and excellent product. Etrailer is my first source for my trailer needs.
Richard A.
9/20/2016
Excellent , shipped out as promised . Very happy and would recommend to others .
Scotty A
9/20/2016
Very pleased with the fast shipping & pleased with the product.??
Mark V. Griffin
9/20/2016
Everything fit perfect Lisa was an excellent sales rep will buy from them again good company
Luke Hueber
9/20/2016
Outstanding price, service and delivery time! Would order again.
Dave H
9/20/2016
Ordered, got confirm E-mail, shipping tracking number, all in record time. The price was the best I could find. Will definitely use this 5 star company again.
Dana J
9/20/2016
If you need trailer supplies, there's only one place!
Fast shipping with good prices. Thanks etrailer.com!
Ted D
9/20/2016
Very prompt delivery. Order was filled accurately.
Perfect
9/20/2016
Received exactly what I ordered...very fast delivery. Thank you for your prompt, accurate service.
Perfect
9/20/2016
Great product
On time delivery
A+
Yuri Tejeda
9/20/2016
Package arrived on time. All items in great shape. I'm looking forward to doing business with ETrailer in the future. Walker
Excellent
9/20/2016
Perfect for securing my ice chest to the back of my boat. It took awhile to locate an online store that sold this short of a length.
Steve W.
9/20/2016
Perfect fit for my 2007 carry on trailer from Lowes. My cousin took my trailer to Alabama from NY and had his motorcycle with most of the weight on the left side which caused the left tire to wear on the outside. I did some research online and the price here is comparable to amazon. I ordered my hitch from etrailer and had a pleasant experience so I decided to give them my business again. These came out of the box and were bolted on in less than five minutes. They look great and I used the old right side tire as a spare with the spare tire holder I ordered from etrailer as well.
PJ Stone
9/20/2016
Product was correct and was just as described.
Richard S.
9/20/2016
Great product, Great service and fast shipping.....
Mike L.
9/20/2016
Good product for a fair price. Securely packaged and very quick shipping. I am a returning customer. Thanks again etrailer!
Jon W
9/20/2016
These mounted tires were exactly what I had expected and were delivered very quickly.
I was looking for load range D in these squatty little tires... E Trailer was the only reliable source I could find. I got email updates with useful information, and the parts were perfect. Heck - the tires were even pumped up to 65 PSI!
check this out... they came with a high quality metal insert valve stem, way better than what I could have purchased in a local store.
Next time I need trailer parts - I will search here first.
Mark M
9/20/2016
Product was exactly what I needed at the best price. Quick delivery, also.
Darren
9/20/2016
Fast service
Mike
9/20/2016
Good quality, Good price... What more needs to be said.
Mark G
9/20/2016
Great company to work with. Quick response and shipping. As always a great bunch to deal with.
Jack crank gears
9/20/2016
I needed to replace the old original broken latches on my 25 year old Yakima rocket box. The latches I received from e-trailer were a perfect replacement and fit,easy to install and are still working strong.Thanks guys. C H
Chris H
9/20/2016
etrailer,
Very happy with the product, delivery time was quick too ! Prices were the best I
had found after searching for a couple of evenings after work. I would buy from etrailer again and recommend to friends
i
Greg M.
9/20/2016
exactly what I needed ,thanks to all the help from Katie D .great prompt service
Pat M
9/20/2016
I am completely satisfied with the service and product that I purchased through etrailer.com. The tub handles are a perfect match! Thank you for your fast shipping.
Sincerely,
Ivy S.
Ivy S
9/20/2016
These guys seem to have EVERYTHING! Very fast shipping also.
This particular part replaced an old one that was water damaged and broken. Nice to be able to just replace the parts you need and not the whole thing.
Mark U.
9/20/2016
With a little elbow grease this hitch fits perfect on my caprice. I understood the unit was not the easiest to come by given its age but the folks at etrailer got it done. I'm really happy with the product and my service.
Adam
9/20/2016
I looked all over Delaware for this item and couldn't find it anywhere. I am very grateful to have found it. It was on a trailer I borrowed and I had to find this part.
Thanks Dave
David DeFrank
9/20/2016
Great tires and great price!
Jim
9/20/2016
Product as promised, shipped fast with great communication!
Thanks
Rick
9/20/2016
Fast, inexpensive and exactly what I beeded
Harry W
9/20/2016
We received the straps in about a week, and they are in good shape. We put them on the rack and they work great! They are slightly longer than the originals, but still fit fine. We are very satisfied and would order from etrailer again.
Sally
9/20/2016
Effortless business transaction and prompt delivery.
Markus
9/20/2016
The website was easy to navigate through. They had many products to choose from. It was easy ordering. And it came sooner than I thought It would. On top of all that I believe It's the best looking hitch out there. Sincerely, Ricky R.
Ricky Rolly
9/20/2016
Exactly what I ordered, in the correct quality and fairly fast delivery.
Markus
9/20/2016
Exactly what was ordered and expected.
Kent Smith
9/20/2016
Product was an exact fit and appears to be good quality. Shipping was fast and reasonable. Very satisfied with my order.
Eric H.
9/20/2016
Worked great, saved money, easy to use, good instructions.
Steve
9/20/2016
Order was shipped fast,arrived on time,and was correct in everyway. Best company I have delta with for a very long time. Great customer service. They will have my business.
arne
9/20/2016
Excellent service
James Rice
9/20/2016
Fast shipping, reasonable price. We will be a return customer.
Tom R
9/20/2016
They had the product I needed for my boat trailer. Strange that very few other vendors carried this product but etrailer had it in stock. The price was good and shipping was fast. I will certainly buy from them for any of my other trailer needs.
Michael Tuchmann
9/20/2016
Was well pleased with the product.
Also well pleased with the service.
jacob g.
9/20/2016
Arrived quickly, and great customer service for all my shipping questions. Item was exactly what I needed and worked perfectly.
Rachel J.
9/20/2016
Solid product, competitive pricing and the best shipping I've yet to encounter.
Well Done!!
Albert
9/20/2016
Great service and speedy delivery! Product is as expected. ~ thank you
Lena
9/20/2016
Exactly what I needed. Quick shipping, too!
EM
9/20/2016
The parts were as described during the purchase phase of my order. The prices and quality of parts were very good and de]livery and packaging efficient. I will refer this supplier to my friends!
David H
9/20/2016
Great price, cheap/fast shipping. Thank you for a great buying experience.
Paul H
9/20/2016
I looked everywhere (I thought) for a tail light replacement that would fit into the steel casing on my 1958 Parkhurst trailer. Then I found etrailer.com. It fits perfect and works better and brighter than new...in fact, I ordered a replacement for the other side just to match intensity!
Larry C.
9/20/2016
Exactly what I needed! Thanks!
Charlie
9/20/2016
Excellent service and excellent shipping, ordered my boat trailer accessories on sunday and received my parts on Wednesday. I even got a personal phone call about parts on back order! I give 2 thumbs up to etrailer.com!
Josh C.
9/20/2016
Awesome delivery time and service! Thanks and I will definitely be using you again!!!
Mark B
9/20/2016
Ordered on Sunday, shipped on Monday. I've never had to deal with backorder issues on any of my orders.
Jim H-SE Mich
9/20/2016
Exactly as pictured! Thank you! Would consider ordering again!
Melvin Penland
9/20/2016
This product was priced lower than I expected and is as good as original equipment which makes it a very good buy. I will be ordering more soon! Delivery was prompt and packaging was good.
Perez Tile
9/20/2016
Great product, it does what it's supposed to do and does it well.
Geo
9/20/2016
I bought this hitch for my Fiat 500X. It looks and works great. The site was easy to use, the product arrive on time and in perfect condition.
Jean D.
9/20/2016
complete experience was Great! Got just what I needed whole process was easy and fast!
Thanks!
Bob N
9/20/2016
All is outstanding!!!!
Gary G
9/20/2016
Just as described
Danny B
9/20/2016
Gentlemen, Your shipping was very expedient. Your products were quality, worked very well--I am very happy with your company. Thank You!
John Gibney
9/20/2016
I have placed two orders with Etrailer and received excellent service and feedback both times with immediate delivery of the items ordered.
John N
9/19/2016
Quality product. Quality service.
David O
9/19/2016
Product was just what I ordered, very fast delivery. Will be ordering again!
Ann
9/19/2016
Quality product with great service!
Karen
9/19/2016
Fast and prompt service, great selection - excellent customer service, know at all times the status of and order, with updates, rare with companies these days...
John
9/19/2016
Perfect fit and fast shipping couldn't ask for a smoother Transaction!!!!
Jerry Kelley
9/19/2016
Very pleased with my transaction with etrailer. Super Company, fast shipping with
a great price.
Keith M
9/19/2016
I would not hesitate to order again from etrailer.com. They had the products I needed, great communication and fast and efficient shipping.
Dave
9/19/2016
good quality product / well packaged and prompt shipping
Ted M
9/19/2016
Very Satisfide
Earl Long
9/19/2016
2 simple items were ordered. Contacted you'll because I could find second item. A small charging cord. Very nice lady was taking care of me when I found the cord wrapped in packing paper. My mistake but treated great.
Thanks for the prompt and kind service.
Greg0
Greg0
9/19/2016
I ordered lock cores for a Yakima bike rack that I had previously purchased from eTrailer. In both cases, the products arrived promptly, in good condition and I installed them with no problem. I very much like doing business with this company.
Byron S
9/19/2016
Just what I needed to repair my rv roof vent. Also it was the best price plus fast delivery. I will be a return customer in the future.
Joe S.
9/19/2016
The product was reasonably priced and correct. I received the product before I expected and it was in good shape. Etrailer is a great site for anything....
Phil C
9/19/2016
The key, as expected, was exactly what we needed. But that's not the important part of this review; what is important is the customer service and follow-up on something fairly inexpensive and trivial. I did not expect follow-up emails and tracking information on an item that cost less than $xx. Needless to say, the customer service on this simple purchase deserves 6 stars (although I can only give eTrailer 5). This company and its staff are true professionals who care about their customers. Thank you eTrailer. I look forward to doing business again in the future. You've earned a loyal customer.
Sergio S
9/19/2016
This product looks the same as the factory parts. It was also shipped quickly and delivery was a reasonable rate.
Pelayo
9/19/2016
Exactly as advertised. Fit's perfectly
Chad
9/19/2016
Exactly what was pictured and detailed on the site. Is the exact replacement I was looking for.
Chad
9/19/2016
GREAT PEOPLE TO DEAL WITH AND PRODUCTS WERE DELIVERED ON TIME
DAVID TRULUCK
9/19/2016
Everything was awesome!!
Dale M.
9/19/2016
fast delivery, great price, unbeatable deal
Scott Brouillard
9/19/2016
This is a very good product. It is strong, well painted, fits together without any hassle. I use it with two 60# bikes and it moves very little, even on railroad crossings or speed bumps. Impressive. And etrailer.com shipped when they said they would and it delivered on the day it was suppose to. I highly recommend this product and etrailer.
Larry W
9/19/2016
Product came promptly to my address
Perfect match, easy installation, works perfect!
Doug S
9/19/2016
Product met my needs just fine
excellet
9/19/2016
These items are even better than the BoatBuckles that came with the boat, new design keeps the spring from eventually working loose. Great Product and delivery is quick as always.
Tim R
9/19/2016
Product delivered in a timely manner and works as described.
Tim R
9/19/2016
Product is perfect, great description, very helpful and detailed webstie. Thank you!
Jason H
9/19/2016
Product is absolutely fine! ETrailer is now where I get any and all trailer supplies from! Easy to use Site!
Jason H.
9/19/2016
Great customer service!!
Doug H
9/19/2016
All was as described, I'm happy with the delivery and the product.
Frank
9/19/2016
i just want to say that the lady that answered my phone call was the most friendly and helpful person. The product that she helped me get i liked better than the one that i had originally ordered. The gooseneck hitch was easy to install and works great.
regina adams
9/19/2016
Right part for the job
Rosemary J Sweatt
9/19/2016
I could not find 3,19" wheel center caps for my trailer anywhere in my area. I went to your web site and found them immediately will now . You guy's are great. I will go to you first for any future needs. Thanks
Larry M
9/19/2016
Great experience ordering parts I needed. The parts were shipped exactly the day they promised. Definitely would use etrailer again. Thanks again.
Mike M
9/19/2016
With assistance received we got the right product the first time....great experience
barbara
9/19/2016
Installed exactly according to instructions.
barbara
9/19/2016
Wonderfull web based support. Great attention and very polite attentive service
barbara
9/19/2016
GOOD SELLER//////////FAST SHIPPING///////////
jon g
9/19/2016
etrailer helped me find the perfect tools for my adventure!
Rob E.
9/19/2016
Thank you. I have ordered from you twice now and the shipment was fast and the item I ordered was just as you advertise. I love it!! Thank you
Teresa
9/19/2016
This is a quality product for a good price. Wish I had purchased months ago
Matt P
9/19/2016
I am very pleased with the hitch and wiring I purchase from etrailer,com. Installing it was straightforward and it is holding up nicely. I have mentioned etrailer to several people.
Arlyn H
9/19/2016
Taillight works fine, the strap appears to be just what I thought it would be and the winch features act like I thought they would. I have to get bolt taps in the mount base before attaching the winch & strap, and will be happy to let you know how everything works then. etrailer helpline people were top notch! Thanks!
Buzz McArthur
9/19/2016
Excellent customer service !! Will always shop here first for my trailer needs.
Ted T
9/19/2016
Excellent product at a good price. Just what I've been looking for.
Ken E
9/19/2016
It was exactly what I was looking for. Always a pleasure doing business with etrailer.com
BB1980A-SS
9/19/2016
The help and service I received was excellent and greatly apprevcuated
John D
9/19/2016
Exactly what I needed to replaced the cradle padding for our Swagman bike rack. Super experience dealing with etrailer.com! Highly recommend doing business with this company!
JF
9/19/2016
Great product & shipping!
Dave J
9/19/2016
product fit perfect
Rodney M
9/19/2016
Perfect! After 1 year.
JHC
9/19/2016
Great fast response to my order! Quality product... I'm a happy customer!
John Garner
9/19/2016
This product is fantastic. Works great to see down my 8" wide travel trailer. Customer service from etrailer was spot on. All my friends wish these were made for there trucks as they work so well. thanks
Jeff L.
9/19/2016
Been a customer for two orders. Both have been on point all around! From ease of ordering, shipping, and tracking communications every step is perfect. Will certainly be a future customer. Thank you etrailer for doing it correctly!
Francis Andrews
9/19/2016
Worked out very well for my winch.
Jack
9/19/2016
This Hub and Bearing Assembly fit my Tracker Boat Trailer to a Tee! I was unable to get one here from the Sun Tracker Dealer. They didn't even have a listing for it.
Ken E.
9/19/2016
I receive the product on time as promised. It is exactly like the one I am replacing, except I ordered the new LED light. I always order from etrailer. com, because I know I can depend on them to get the right stuff here and on time.
Stu
9/19/2016
Order was done on a timely matter. Service was great.
Dsr
9/18/2016
You guys are great. You are current with modern technology. The tail lights are L.E.D. and waterproof. I didn't have to wait long and here came the packages. That was very quick and efficient! I like the way that you can look up the exact year and make. I am impressed, etrailer! Sincerely, GARY NUTT. THX AGAIN
GARY NUTT
9/18/2016
I was grateful to find this excellent quality bushing that was not a common size. I was unable to find it locally,.
Greg J.
9/18/2016
It was so nice to actually talk to someone on the phone.. Michelle was wonderful to talk to, and seemed to truly care, she gave me all the information i needed.. I felt like i was talking to a friend... I would highly recommend Michelle and your company.. Thank you again.. Tim Hooper..????
Tim Hooper
9/18/2016
Great product! Helpful customer service.
Karen A
9/18/2016
Very helpful and knowledgeable. I will continue to shop with etrailer.com because of his service.
Brenden C.
9/18/2016
Got my products fast, and everything worked well.
Thank you!!
Bill
Bill
9/18/2016
Great WebSite , Fast Shipping !
jim
9/18/2016
They do the trick! Price and shipping were great.
Dave F.
9/18/2016
Fit perfectly very satisfied great price thanks very much
Gary
9/18/2016
This is the exact part you will need to install transmission cooler on your GM vehicle. It connects the return hose to the factory cooler. I forgot to order it and then realized after watching some videos and reading reviews like this and luckily ordered it before the install. Great product. That was my first install of a trans cooler and I would have been stressed and baffled without this part. If you have a GM get it! Also, I saw it available elsewhere but this site is great and fast.
Rhett
9/18/2016
Product worked as advertised. Fit well and the installation videos were a great help! Installed with confidence! Great value and a great company!
Josh
9/18/2016
Great product ... E-trailer was able to supply what my local shops couldn't ... I'm finding it harder and harder to go shopping when it's easier to just order it from home and have it promptly delivered ... thanks E-trailer.
M. Robinson
9/18/2016
I received the product in 2 days and the quality of the cover exceeded me expectations for the price. I wii shop here again.
Larry A
9/18/2016
Found this part easily on the website. Shipping cost was decent, it shipped the next day, and I had it a couple days later. Thank you etrailer.com!
Paul S.
9/18/2016
Easy order process. quick delivery. impeccable product that i could not find anywhere else. good price. Highly recommend etrailer.com
Michelle M.
9/18/2016
We ordered two packages of the "Zip Strip Straps" that lock the bikes to the Yakima bicycle rack. They are easy to use and reliable, and we wanted to be sure to have extras in case we lost any. Etrailer made it easy to find and order the product, which was shipped promptly and without any problems. An excellent shopping experience!
Philly Granny
9/18/2016
exactly what etrailer said it was , perfect fit.
Robert H
9/18/2016
Easy to find exactly what I needed. Arrived in good shape and was exactly what I ordered. Great quality. Order was shipped quickly and I received in just a few days. Great shop for trailer parts!
Jackque H
9/18/2016
excellent dealer quick shipper, pleasure to deal with!
Don F
9/18/2016
Etrailer was excellent got a good quality American made trailer hitch installation was so easy!
Would highly recommend etrailer to anyone!
Wildtj
9/18/2016
The Yakima skewer replaced my original and was perfect. But BOTH the price and Service I received from etrailer.com was the BEST!! I will definitely rely on them again. Incredibly FAST service!!
John
9/18/2016
Was the right part thanks to etrailer there help.
David
9/18/2016
This clip was the right one for my camper. The other places had sent the wrong parts.
David
9/18/2016
Works great, fast shipping, great price
Nick
9/18/2016
Great products, great prices and great service. what more can I say?
Steve
9/18/2016
Great price. Great service. Fast shipping. What more could you ask for! ! I
Donald Barthel
9/18/2016
I ordered a hub cover for my trailer. Product was what I ordered and was delivered in an appropriate amount of time. When ordering I was concerned shipping costs were going to be high for a very inexpensive part, which occurs through other sites. However, shipping was relatively inexpensive. Good value and experience.
Shagbark
9/18/2016
Great product and the customer service at e-trailer are always top notch
Steve L
9/18/2016
Good product. Fit perfectly. Fast shipping.
Ron
9/18/2016
Got exactly what I ordered After telling them what I needed Nice to deal with knowledgeable people Thanks.
Great service.
9/18/2016
Arrived quickly. Worked perfectly. Great value and service. Thank you!
dotcomposter
9/18/2016
Received what I ordered . Very easy to order from.
Jeffrey Fruge'
9/18/2016
We needed this hitch for a move. I had to place the order over the phone, which was a breeze and I think resulted in the package being delivered a day early. Great customer service! We started pulling bolts before it arrived to speed up the process, got the box, opened it up and had the hitch installed and good to go within 45 minutes. Drove straight to Uhaul after, picked up the trailer, and moved to Oregon the next day. Very satisfied with this product, but even more satisfied with etrailer's customer service and use of installation videos. It makes the process so easy!
Thanks!
Anna
9/18/2016
Easy ordering, shipped and delivered as stated. Exactly what I needed for the trailer.
Will do business with them again.
Ken H.
9/18/2016
Low price, fast shipping - highly recommended!
Rick H.
9/18/2016
good price great service
ron m
9/18/2016
My beveled gears came to me in excellent shape, packaged neatly and in time.
keith g
9/18/2016
OMG product was perfect delivery was print and excellent , price was great
Mailmam88
9/18/2016
Tvhis product was a direct bolt up and works great. I have zero complaints this is my 3rd hitch bought from these guys the other 2 went on my VW's highly recommend great customer service and timely shipping.
Thanks ETrailer
Steve L.
9/18/2016
This product was exactly what I needed,the company was great to work with.
Keith Hall
9/18/2016
Living in a mountain town is great, but finding good products locally often is a problem. So, purchasing over the internet is your best option. E-trailer treated me well from day one. Order taker was very patient and knowledgable and shipment arrived in 3 days as promised. I had my brakes on my trailer within 2 hrs as they were a perfect fit and performed well right out of the box. I would recommend e-trailer to a friend!
Bill B
9/18/2016
Bought a kwik lok tie down for my boat. Exactly what I wanted. No other companies carry this product. Etrailer is very efficient and customer friendly. The company stayed in touch during the shipping period and provided tracking info. Solid company that I will use for future purchases.
Paul C
9/18/2016
The staff was very responive and effective in handling both my questions and my order. I received the tire chains I ordered in a very short time and they were high quality and correct in all respect. I would recommend etrailer to anyone without reservation.
David Guy
9/18/2016
Great price, fast shipping.
Flitedek
9/18/2016
Perfect fit replacement if your trying to replace old dry rotted ones. It took me forever to track these down and I was glad I came across etrailer! The price was way less than I was expecting them to be too! Thanks guys!
Patrick Ong
9/18/2016
The tail light matched the old one perfectly. The order was easy to track and arrived on time. Very happy I used E-TRAILER.COM. Will use them again!
Dennis S
9/17/2016
Work great! Thanks for the prompt delivery
Dennis H.
9/17/2016
as advertised Great price
John M
9/17/2016
Thanks so much for all the help. Great team you have, I will be shopping again with you.
Jerry S
9/17/2016
Very helpful in helping me choose the right parts for my trailer. They took the extra time that it took to review and go through the necessary steps to come up with the proper parts that everyone else told me were obsolete. Thanks
Jerry S
9/17/2016
Great customer support and timely delivery
Ernie D
9/17/2016
product was the exact part I needed.
r.leigh
9/17/2016
I had an awesome experience with this company. My order shipped fast and was also delivered fast. My husband loves his hitch cover. Thanks for an awesome experience.
Laura M.
9/17/2016
Keys worked perfectly. Fast delivery and great follow up.
AB
9/17/2016
Couldn't be happier. Sales associates were very knowledgeable and helped me get the right product. Shipment arrived a day early. Everything went very well. Love those videos, they really help out. I would definitely use these guys again and recommend them to all others.
Joey - D
9/17/2016
Erika was super helpful. Really helped me get the correct parts the first time. I will always use etrailer from now on!!
A+++ in my book!
Ed R
9/17/2016
Was a great experience. First time we have brought from etrailer.com. First the faucet was better than I expected. matched our new kitchen faucet we had purchased for our motor home. I was kept informed every step of the way. etrailer.com did not charge my credit card until the until shipped, very nice. Talked to two different persons at etrailer.com., very professional and answered all my questions and than followed up with me. Overall, i would shop again at etrailer.com and recommend them to all my RV friends.
JK
9/17/2016
Great price and fast shipping, on time
dualhvision
9/17/2016
My order arrived sooner than expected but unfortunately found out I ordered the wrong item. First thought was this is going to be a pain to try to return it. Wrong! Called and within a few minutes everything was straightened out with the correct item on the way and the wrong part going back. Thanks to James!
Mark M
9/17/2016
The product I ordered was exactly what I needed and it shipped out fast I am very pleased with the product and service
Jeremy
9/17/2016
Received material as ordered, and on time. Very pleased with products and service.
Herman h
9/17/2016
All products as advertised. Packaging was very good and shipping was quick.
F.E.
9/17/2016
Great product and easy installation. My #1 choice for rv needs. Thanks
larry A.
9/17/2016
I ordered an item. It showed up. It was not broken. Free market wins again.
charlie g.
9/17/2016
Arrived on time and was what I ordered.
Faust
9/17/2016
Thanks so much for the quick delivery!
Mike B
9/17/2016
Great product and delivered very fast. Thanks.
Mike B
9/17/2016
Excellent service fast shipping!!
kstop
9/17/2016
excellent service and super fast processing! Thanks!
kstop
9/17/2016
I finally got around to replacing the old trailer connector. I wasn't careful in selecting the new connector and the one I got was molded. I wanted to keep the convention of yellow/left turn signal, green/right turn signal, etc. and the new one didn't conform and the pin assignment didn't match my truck. So what I did was cut the cable, use the old plug and wire to match the truck. I'm going to buy a new plug and swap out the old one.
Having said that, the stuff I bought was very good quality and it was delivered in a reasonable time. I've bookmarked etrailer.com for the time I need more stuff.
Bob P
9/17/2016
Everything I expected and great delivery
Philip watry
9/17/2016
Good product, very fast shipping. Needed replacement hardware for Sears XCARGO 20, and these fit perfectly. Would definitely shop at this site again.
Matthew Z
9/17/2016
Great price and very fast shipping and arrival. Item was as described and hassle free ordering. Would definitely shop here for needed towing accessories.
John D.
9/17/2016
Super company to work with. Tires are much better than I expected. You can't do any better than this....
Roger D
9/17/2016
Excellant service as always.
Dave
Dave B.
9/17/2016
Awesome product. But better yet, thanks for shipping so fast.
Half
9/17/2016
Judy in customer is out standing. I ordered the wrong wheels when I ordered
my tires and wheels on line. I called customer service and Judy was able to cancel
my original order and put in the correct order in just a few minutes. They delivered
2 days earlier than expected, that made it much easier to finish my cargo trailer
project sooner than anticipated.
The tire and wheel combo looks awesome as well as ride as awesome as they look. Now I am ready my next event season.
Thank you Etrailer
Wade W
9/17/2016
very happy with part #rm6514 works great. i'am very happy with etrailer overs the years for service and prices on parts. thanks phil harnden
phil harnden
9/17/2016
Fast shipping as advertised
Mike
9/17/2016
Ordered this hub to replace one on my boat trailer. The page you have is very good as it helps you to pick the right parts. All I had to do was match the inner bearing and the outer bearing and bolt pattern. Perfect fit. I highly recommend e trailer and I'm sure I will use you again.
Richard Hewett
9/17/2016
Service technician was wonderful.Her name is Lisa she was very patient and did her very best to make sure we got the correct part which we did.Lisa was on the phone with my husband and myself over 45 minutes.a picture is not available because the part was put on the trailer as soon as it arrived. Robert had fishing to do!!!! Thank you for the great service
Robert C
9/17/2016
Item fit perfectly. Thanks!
John M
9/17/2016
good parts and good price
dr swartz
9/17/2016
I have two spare tires on my motorcycle trailer that are mounted stacked and covered, making them very unhandy for simple air pressure checks. I bought two of these air extension hoses and ran them through the flooring up to each tire, allowing me to do a quick air pressure check right from the front of the trailer!
I was so impressed with the quality of these hoses that I bought a third and installed it to the spare tire on my truck!
Thanks ETrailer for a GREAT, HIGH QUALITY PROBLEM SOLVER!!
Moccasin
9/17/2016
I just ordered a key, but the website was super easy to navigate, and the Kerri was delivered in just a couple days. I accidentally ordered the wrong key, but that was my fault. Ordering a new one.
Ryan B
9/17/2016
The product was exactly as advertised. There was great interaction between etrailer and myself. When product shipping was delayed, I got an email explaining the situation and even with the delay, shipping was fairly prompt. I highly recommend this vendor.
Mike H.
9/17/2016
Very good product, seems quality made. E-trailer.com was great, easy to order, shipment to my doorstep flawless. I will definitely recommend e-trailer.
Bob D
9/17/2016
Fast delivery, excellent fitment, great installation video!
Mark
9/17/2016
Easy to put on and works great. Delivered on time and had follow up from Katie after delivery was made. This is second time to order from Etrailer. Both times have been great. The electric jack was for new 31 ft trailer. Makes life easier. Trailer weight was 5200 lbs. They even have videos on how to install. Ordering experience has been very good.
Rick V
9/17/2016
Great products & very fast delivery
thank you again
Dale smith
9/17/2016
Great prices and super fast shipping. Couldn't ask for more.
Dean sparkman
9/17/2016
The product was just as advertised, and the website made finding what I needed a breeze. The price was 1/2 of what my local marine stores wanted!! E-trailer is hands down the most informative and helpful site out there. All of my questions were answered, so there was no guessing at what to order. I am very pleased with the shopping experience! 2 thumbs up!
Brad L.
9/17/2016
Product worked perfectly as advertised. Outstanding rapid service from etrailer.com.
HB
9/17/2016
Excellent website, quick and reasonable shipping, good communication. Website has the best selection and seeing the video that demonstrated removal and installation of the trailer vent cover allowed me to confirm that this was the right replacement cover for my trailer and that the procedure was easily doable. Further, seeing the actual steps in the video was key to making this an easy repair. I've purchased from etrailer before and they continue to be the best resource for keeping my trailers on the road.
Kent B.
9/17/2016
Great communication, fast delivery, quality product, I have used these folks a few times in the past and always very happy will the product and service. Highly recommended!!!
Team Magnuson Racing
9/17/2016
Honestly....This is absolutely the best internet experience that I have EVER had. Chris and the gang over at eTrailer are as fast and precise anyone could hope for. My order was placed, received, filled and delivered ...all in the manner of two days- WOW.
You can't go wrong will them.
Talib Hakeem
9/17/2016
Excellent, heavy weight frame... Very good communication from seller!... Item was backordered, but seller kept gave me updates quite often... Highly recommend!
S Fields
9/17/2016
The rubber bow blocks I ordered for my boat trailer are an excellent fit. The order response from etrailer.com was great and I will be using their on line service to purchase additional parts.
Richard K.
9/17/2016
Customer service is great! Real people answer the phone!
Jim
9/17/2016
I broke this globe when trying to change the bulbs in my ceiling fan. I found it in etrailer very reasonably and it fits and works great. It is a hard to find product and they stocked it. Thanks etrailer for all the communication through the ordering, shipping and now delivery if the product. A+ from me.
Jerry P
9/17/2016
Got the right part the first time. Have purchased several other products here with no problems.
Bert h.
9/17/2016
I needed 2 oil caps for Dexter axles,didn't know what size. I told the teck. the o.d. size and the thd. pitch got the right one. After receiving them,
I installed them. They fit perfectly. I will be ordering again.
James T
9/17/2016
Perfect replacement part, fast shipping and good price. I would buy from them again.
Al R
9/17/2016
The hose was an exact fit. But most of all I was extremely impressed by the great customer service!
Carey H.
9/17/2016
Good quality, fit well, fast shipping. Always a good experience with e-trailer.
RBP
9/17/2016
Fast delivery after placing my order. Thank you!
Roger. B.
9/17/2016
Product meets all requirements. Install was a no-brainer on the RV bumper for carrying our bikes on trips. Price was great too.
Mike G
9/17/2016
Great product and service good fast delivery I will use them again
Danny Boyd
9/17/2016
Thank you for the great service!
Don W
9/17/2016
Product is of good materials the manufacture of this fender is top notch , I will be buying from this company again ,, I highly recommend these people and this company for your trailor needs thanks etrailor
Stan Hudgins
9/17/2016
I recently purchased a tri ball hitch and the ordering process online was very easy to navigate and the shipping time was very quick. I am pleased with my decision to buy from etrailer.
Will S
9/17/2016
Great company to deal with and excellent products. Plan to use E-Track tie down rings to tie down miscellaneous things in an enclosed car hauler trailer.
Wes T.
9/17/2016
Good products I like what I bought
Bob m
9/17/2016
Looks like they will fit perfect, at a good price and fast delivery.
Tomas
9/16/2016
Found this place on line..delivered the goods right on time and it was exactly what I wanted. If I ever need anything they might have I will order it from them at once!
JohnT.
9/16/2016
Product installed in 5 minutes, tested and setup in 10 minutes. Shipping was fast. Superb value
Ken T
9/16/2016
Product installed in 5 minutes, tested and setup in 10 minutes. Shipping was fast. Superb value
Ken T
9/16/2016
Great. just what I ordered. Thanks
Bob s
9/16/2016
Fast service received exactly what I
needed.
Ron k
9/16/2016
Product is as viewed in ad was priced right and received order a day earlier than expected. Will definately use this company for future needs
jim m.
9/16/2016
Came in a timely manner. looks like the quality I expected. easy install. works as advertised. I am pleased. thank you, you're my go to place for my boat.
sincerely, Jim.
james letellier
9/16/2016
Haven't installed the parts yet. Ordered what I thought was correct. Erika called me and pointed out I ordered the wrong U-bolts for the axle I selected. She even stayed on the phone while I went outside (with my cell phone on speaker) and measured all the dimensions of my broken axle. Received the parts today. Hoping to have it installed tomorrow.
Ray C
9/16/2016
Tire/wheel assembly arrived in less than 4 days from ordering. Very pleased with the price. Could not purchase new tires locally and paint my old wheels for the price I purchased these already assembled. Will definitely be shopping Etrailer.com again!!
R. Boudreaux
9/16/2016
I received this yesterday and today I had it mounted on my new rim.. It mounts to my spare tire carrier nicely. I just wish I could have bought the mount and cover from etrailer.com as well.
Ed A.
9/16/2016
I received this yesterday and today I had my new tire mounted on it. It mounts to my spare tire carrier nicely. I just wish I could have bought the mount and cover from etrailer.com as well.
Ed A.
9/16/2016
Great products at competitive prices with unbeatable service. This is as American as it gets.
Keith L.
9/16/2016
Just what I needed. Thanks gor the quick shipping
Wayne
9/16/2016
Perfect match to 3500lb hubs. Tapped in n greased up with no problems. Easy installation and easy to tell when to add grease.
J smith
9/16/2016
Good product and great customer service.
Rory R
9/16/2016
Shipped quickly with tracking information. Parts were exactly what I ordered. No problems. Thank you.
Jeff W.
9/16/2016
Good price, great product.
Mike P.
9/16/2016
Tires and wheels are great. Thanks for a good product.
Mike
9/16/2016
Product was as ordered, on time and easy to order.
Richard Scacheri
9/16/2016
AAA Service and product
Joseph M.
9/16/2016
They has exactly what I needed, at a good price and shipping was fast.
Clay
9/16/2016
Great products.
Gary
9/16/2016
Customer service was awesome and the product was great!
Thank You!
Steve Carpenter
9/16/2016
Great value for the money. Easy to install. I have used the trailer jack all year without any issues. My son also purchased the same model several years ago and it is still working perfectly.
Gary B.
9/16/2016
As advertised and great shipping. Excellent customer service.
Wilson
9/16/2016
Great transaction from start to finish. I will definitely use this company again.
elton warriner
9/16/2016
Great contact told me what was going on at all times didn't have my part so I choose one that they had in stock shipped out promptly great service
Ricky Putman
9/16/2016
Quick and easy.... what can I say. Product was what I needed, was in perfect condition, and gother to me quicker than expected... too cool.
Adam s
9/16/2016
Seems well made and fits nicely. Good value. Arrived in timely fashion.
Bob R
9/16/2016
As usual E-Trailer was very helpful deciding which air spring was best for my application. Shipping is very fast also.
L.D.
9/16/2016
Just what I needed.came it just a couple days.great service.
Henry D
9/16/2016
After being notified my original order was back ordered, I called and spoke with a very helpful customer service agent. After a short conversation, I had that order cancelled and a compatible product on the way. Quality product and great service.
Thanks!!!
Randy D
9/16/2016
Items arrived when promised and installed exactly as shown on the product installation videos.
I have purchased many products from etrailer.com in the past for trailers and vehicles and have always been pleased with the quality and service. Keep up the good work.
Joey E
9/16/2016
Direct replacement for the original model I had. Got the old one out and this one dropped right in.
Fast shipping. Great customer service. These folks are outstanding.
Doug H.
9/16/2016
Delivery was fast and the right product sent to me.
Thanks!!
Don B
9/16/2016
Bought these as a replacement for originals on a 1999 pontoon trailer. Direct replacement. Installed easily, appear to work fine.
Customer service form eTrailer is fantastic.
Doug H,
9/16/2016
Arrived on earlier than expected. The drums are heavy duty. Everything went together perfectly.
Excellent support from the team at eTrailer. Customer service is outstanding,
Doug H.
9/16/2016
Excellent product. As described. Fast shipping
Diego
9/16/2016
Product arrived a day earlier than expected. Used to to rework break line installed on my trailer. Ordered a longer piece than need so i could replace several shorter lines. Worked like a champ.
Service from these folks is outstanding. They have earned a new customer. When I need parts, this will be the first stop.
Doug H.
9/16/2016
I looked around at different outlets trying to locate these grease covers and had no luck. I googled and found eTrailer and there they were! The order was shipped immediately as promised and arrived on the date stated. The product fit and quality is excellent. Great service and fast!
Bobby J.
9/16/2016
Product exactly as described--Cheaper than other places--Quality is fantastic.
Jim M.
9/16/2016
Searched internet for these boat buckle straps and etrailer was by far the cheapest also fast shipping.
Derrick
9/16/2016
Excellent and very fast service.
Darrell D.
9/16/2016
Got just what I expected and it was shipped in a very timely manner.
Dave
9/16/2016
Good Heavy Duty Cabling that should survive the abuse that a trailer connector at the hitch A frame receives. Etrailer processed the order with their usual timely, efficient service. Great organization.
Randy
9/16/2016
Their price was comparable to others on the web, however, their shipping was the cheapest by a lot!
MattP
9/16/2016
excellent - just what the Dr. ordered. Quick and satisfactory delivery.
Homer F
9/16/2016
All the products that I purchased from e trailer have been sent in a timely fashion and the quality and price are great
No problems will continue to purchase items from your company.
Thanks
Frank
9/16/2016
Fantastic, exactly what I ordered and reasonable shipping cost. Arrived fast and undamaged. Will be a repeat customer
RSA
9/16/2016
Well made product and good service.
James C.
9/16/2016
The website was easy to navigate. It only took me a couple of seconds to find and order what I needed. The package arrived a head of schedule. Very pleased with everything and plan to do more business with this company in the future.
Jason H
9/16/2016
I got the parts I needed, and a prompt response from etrailer.com. I will be using this site for future purchases.
Scott Manning
9/16/2016
The price, delivery and service so far has been great. I haven't installed the hitch yet but will update the review when it's complete.
John F
9/16/2016
This product was completely described and accurate. The measurements were given in enough detail that I knew it would fit my trailer and attach easily. Would certainly buy from this supplier with future needs.
Dennis S.
9/16/2016
You guys at etrailer.com rock.
I have had no issues whatsoever with your product.
Aside from this one, ,I have purchased hitches, lights, a gooseneck hitch and all products are still holding up great.
I would recommend your site to everyone. Ranchers like me really appreciate your support and variety of products.
Thank you!!!!
Marcos B.
9/16/2016
Quic!k, efficient delivery and the correct parts that I needed. I will definitely do business with etrailer again. Thanks!
kenneth Duncan
9/16/2016
Exactly what I needed for my trailer.E trailer nailed it and got my cap to me in no time!!! The correct part!!!!Thanks!
Joey P.
9/16/2016
Very pleased with the product and service.
Vic McCall
9/16/2016
Excellent costumer service! Easy to install thanks to your very helpful videos! Thanks so much!
Trent Miller
9/16/2016
Product in great condition. Quick Shipment.
Carlos
9/16/2016
Great service
Terry C
9/16/2016
Needed dimensions of tie plate prior to purchase. Email was answered promptly. Delivered as promised, perfect fit.
Fred
9/16/2016
The product ended up better than I had expected. Dealing with Etrailer.com again, I found that they continue to provide excellent service and quality products.
Madison T
9/16/2016
Quality product, great price, shipping was right on time.
Thanks etrailer
Rog B.
9/16/2016
This is a heck of a company! Very personal service. Not to mention fast shipping and attention to detail. It's a competitive environment on the Internet-this company, and it's employees, "get it". Highly recommend them. Especially the representative assigned to us-George J.
H. Stringert
H.Stringert
9/16/2016
Great customer service and fast shipping.
Gus
9/16/2016
Great product, fast shipping and best customer service anywhere!
Gus
9/16/2016
Received 3 new D rated tires in a timely manner. Have to get these mounted to know how they really are. Great looking tire in looks!
Robert
9/16/2016
Easy to install, exact replacement part for my Skeeter EZ Load trailer. Always pleased with Etrailer.com.
EdO
9/16/2016
fast service and quality products!!! We will use etrailer.com again.
David
9/16/2016
great to do business with
steve r
9/16/2016
im very satisfied with my front receiver. ive used it as a recovery point,to move trailers, and as a mount for bike rack and cargo holder. if i had a winch platethat would be very handy too.
etrailerhad a fair price, quick shipping, and overall great customer service. i would use them again andrecommend to a friend as well.
chris
9/16/2016
Easy process....fast, accurate and reasonably priced. Thanks! I've used you before and will continue to do so.
Great service, shipped on time, product fit perfectly. 5 stars will order from here again.
Jarrod D.
9/16/2016
I'll recommend you guys to anyone that's looking for specific type of wheel, delivery was prompt and communication excellent, keep the good work
omar martinez
9/16/2016
Slipper spring for light duty trailer: fit perfectly, seems to be made decently. Very fast shipping from etrailer.
EW
9/16/2016
I ordered on line. Very easy to do. Hitch arrived about a week later in good condition. I used a uTube video as a learning tool to install the hitch although instructions came with the hitch. Installation was very easy and fit the rails that I already had in the truck. Works as advertised.
Dave. D
9/16/2016
Good service as always.
Gary M.
9/16/2016
Exactly what we need and with the installation video, I was able to install them myself. Very simple and when my husband got home I told him I had already installed them and he said you go girl. When in need for additional items in the future, I will definitely check your online shopping. Very fast shipping and receive in perfect condition. Thanks.
Lucy
9/16/2016
Everything was excellent.......and every time I've ordered from etrailer, the service has been excellent too.
Arn B
9/16/2016
Searched many locations and only ETrailer.com had the exact part I needed. Perfect Fit! I have never got a bad product from ETrailer.com. Thanks
Bryan G.
9/16/2016
ordered and received fast!! thank you
tomu
9/16/2016
Katie was extremely helpful and made sense of the gear/equipment that I needed to tow my new trailer.
Tina Ross
9/16/2016
Great help from etrailer representative in getting just the right part! Easily installed by someone who had never heard of the Fusemaster fuse by-pass. ( My son- in- law did the research to find it). Have only used it for a short trip but it worked great! No more having to pull the mini-fuse out of my car (it was difficult to pull out even with a fuse puller) to keep the battery from going dead after five hours of being towed! Just push a button! Looking forward to testing it out on a 2,000 mile trip in the next few weeks.
Doris M
9/15/2016
Easy to order and came quickly. No problems Happy with product.
patricia F
9/15/2016
Came in sooner than expected. Great turn around time. Thank You
Jim A
9/15/2016
E trailer provides small home town store customer service in a on line shopping experiance.
What sold me was their customer service and the fact I can call with questions and make my order over the phone.
We can not say enough positive things about the reps
who helped me.
I called and added to my order one day later and they made it all happen.
The lights are a super product. Nice profile, easy to install, submersible, great price, great selection of different features and styles, will work on any surface as I always run a separate ground WIRE.
one can add a chrome trim ring as well.
I shopped around to different marine stores , marine catalogs and local stores, none had the selection.
Steve H
9/15/2016
Perfect fit, easy to install, speedy delivery. Thanks for being so promt.
Mike P.
9/15/2016
E trailer provides small home town store customer service in a on line shopping experiance.
What sold me was their customer service and the fact I can call with questions and make my order over the phone.
We can not say enough positive things about the reps
who helped me.
I called and added to my order one day later and they made it all happen.
The lights are a super product. Nice profile, easy to install, submersible, great price, great selection of different features and styles, will work on any surface as I always run a separate ground WIRE.
one can add a chrome trim ring as well.
I shopped around to different marine stores , marine cataliogs
Steve H
9/15/2016
Product arrived quickly. Another satisfied purchase from etrailer
Tim Teboner
9/15/2016
Excellent service and speedy shipping
Larry B. Glenrock Wy.
9/15/2016
Good prices with excellent service.
Bb
9/15/2016
E trailer is a fantastic place to shop. The selection and price and even more important I like to call my orders in , their reps who I talked to were all knowledgeable, very helpful and customer friendly.
I even added to my order a day later and they went the extra mile to ensure everything went out in one package.
These are great lights we want to be sure they had turn signals as when towing it gives us the confidence to know everything is working well.
We needed submersible and LED and wanted to be sure they fit the trailer and would work no matter the surface material, and were easy to install.
I wish I had known of e trailer years ago, I am a customer for life.
Steve H.
9/15/2016
You can tell this product was made in America. Fit was perfect and so easy to install. Unbelievable fast service and delivery. Highly recommend this product and this company!!!!
Daryl
9/15/2016
Excellent customer service. Fast shipping. Great product. Highly recommend etrailer for all your trailer needs!!!!!!!!!!!!!!!!!!!!! 5 star rating and beyond. Highly satisfied with purchase.
Walter A.
9/15/2016
Great product at great price!!!
B.W.
9/15/2016
very good service, fast shipping and reasonable price!
VMO
9/15/2016
I ordered this item from etrailer.com mainly because their website was well thought out and made the most sense. So helpful in fact was their site that I didn't have to read the instructions when my item arrived. The installation was a cinch. The price was very fair and the delivery was very fast. I will definitely shop from etrailer.com in the future. They are very professional and I highly recommend them.
Gary Campla
9/15/2016
I received just what I ordered. I was able to find my part on their web site and was able to get the exact part that I needed. This pin held my bike racks stabilizer erect.
I had lost the old one and had to have this to steady my bikes. Received the pat in about 5 days. I would definitely order from them again.
Gary N
9/15/2016
My first order was easy to find and arrived in 3-4 days --- my second order was unavailable without a long wait -- which they informed me about by email --- instead of an endless backorder like some companies do. I replied by e-mail and requested to alter the order to a piece that was in stock -- within 3 hours I received a call to confirm the change and manage the charge to my card. Very impressed with the customer service!
Von A.
9/15/2016
Excellent products and fantastic service!!! E trailers is awesome and I now know where to go if I need anything else for my boat trailer !!!!
Karen K B
9/15/2016
100% perfect transaction fast in shipping will buy again in the future thank you
JuLia Humphrey
9/15/2016
Tire and wheels were as advertised. Shipping was fast - price was right. Have about 400 miles on them so far and do not see any wear. Nicole was great to work with!!
trekerinsc
9/15/2016
As advertised--great company to do business with
Mike H
9/15/2016
Just as ordered--perfect--great company to do business with
Mike H
9/15/2016
Great prices, fast shipping, good products. Nuff said.
David B.
9/15/2016
Very responsive company. Happy to give an excellent rating on response, quality product, and follow up.
Bill Z.
9/15/2016
etrailer continues to amaze me with the speed of shipment , delivery and selection of products. This will be installed tonight and cayak gets picked up tomorrow !
RedRacer77
9/15/2016
Thank you I got it last night \
You guys are the best
Brock N
9/15/2016
Very pleased with product, delivery and C/S. Thank you.
DON PALMER
9/15/2016
The adapter is exactly what I was looking for only one drawback is that it does not come with the screw that you need to install onto your rack. Etrailers support is absolutely the best this is the second order that I've had through them and both times they were excellent thank you George have a great weekend
Wohcrag
9/15/2016
No problems whatsoever!
Bobby H
9/15/2016
fast easy and exactly what I ordered
Thanks
Lew V
9/15/2016
Good
John m
9/15/2016
Product fit perfectly and arrived a day earlier than scheduled!
Ray D
9/15/2016
Got the exact parts I needed for an old Yakima bike rack. Easy shopping and quick delivery.
Got what I wanted!
9/15/2016
Exactly what I was looking for. Speedy delivery.
Michael M
9/15/2016
I have not had the floor liners but just a day now but so far so good. The entire dealing with etrailer.com was great.
Bill P
9/15/2016
We have had this product before but it was destroyed driving through a car wash facility. We had a tough time finding this exact model for replacement but etrailer had it, had it in stock, and they delivered it promptly. We are satisfied with the product and extremely satisfied with etrailer. Their staff was awesome. We will certainly be back.
Ray
9/15/2016
I have used utility trailers for over 30 years for occasional needs, and usually have used a truck or SUV with the trailers. I now have a very small Japanese sedan and built a folding trailer to be towed by the small car. The trailer hitch, tongue and coupler are low to the ground, so sparks from an accidentally dragging chain is now a big concern in drought conditions.
This chain holder is inexpensive, works exactly as advertised, and easily does the job it was made to do. An excellent buy from Etrailer.
Dave K.
9/15/2016
Great product, fits perfectly, good price. fast delievry and friendly service
M Bell
9/15/2016
You easily accepted the hitch back that was too long. Instantly you gave me a return label and a reorder of a more appropriate one for my trailer. I was impressed by your response, shipping methods, return of funds, and delivery of new products. Thanks very much
Suzanne Harris
9/15/2016
This product is better than the original. The rubber pads are thick and will no doubt hold up longer than the originals. The customer service was outstanding!!! When I placed the order I received an email that said it would ship in 7-10 days which was not okay with my schedule. I called customer service and explained my situation to her. She looked at what was causing the delay and told me they had to ship from the factory. She was knowledgeable enough to know they had a similar product that might work and sent me a link to check it out. I was able to get the part just a different color within three business days. I ordered it on Saturday and it arrived on Wednesday...
eTrailer Rocks!!!
Ken M.
9/15/2016
The part was exactly what I needed, and at a good price (shipping included) and the service was the best. Quick and easy.
Thank you
Mike Miller
9/15/2016
Hard to find a good tire in this size. For years I have gone through many other brands but so far these are a great tire. Dealing with etrailer has always been a pleasure.
Scott N.
9/15/2016
Good price, fast delivery and good customer service. I would buy and again.
Shelley P
9/15/2016
lost key now replaced!
Quick service!
Joeypad
9/15/2016
Fits like the original. Can't tell which one it is any more.
Michael M.
9/15/2016
I couldn't find any manufacturer info on my damaged roof vents, so I was reduced to comparing pictures of possible replacements. The pictures on this site were quite sufficient to tell me which model I should order. They arrived promptly and they fit perfectly.
Loren C
9/15/2016
Upgraded boat winch arrived in a timely manner, The Dutton Lainson winch model DL14825 quality is much better than my current winch. Will definitely be a return customer and recommend etrailer to my friends.
Vernell L
9/15/2016
A well-made product at a very good price.
David M.
9/15/2016
etrailer was very easy to do business with and my stuff arrive in advance of my expectations. Thanks etrailer!!!
Charles J
9/15/2016
Great product built great ands makes the rim look way better A++ exceptional customer service will buy again
Marty
9/15/2016
When I ordered this item a month ago, they were out of stock. They stayed in touch with me weekly to let me know the status and took care of me as soon as they had the hitch cover again. I cannot say enough good thing about the customer service. Then the cover arrived yesterday, and it was certainly worth the wait. These people and their merchandise are AWESOMENESS!
GeauxMa
9/15/2016
Great product perfect for our needs. Dream website and fast delivery.
Darrin Payne
9/15/2016
as described.
etrailer was the only place i could find these parts.
from now on etrailer is my go to site for anything
trailer or automotive related parts.
dan s.
9/15/2016
These were exactly what I needed to repair the vents in my enclosed trailer. Excellent replacement / repair parts. The installation video made it a snap. Thank you.
Steve
9/15/2016
It was an easy process from start to finish.. easy lookup, easy pay and they arrived on time in great shape. I will use them again.
allen r
ALLEN R.
9/15/2016
Fit perfectly. Very reasonable price. Searched and searched on the internet, finaly found what I needed with this company.
GUS
9/15/2016
The brake actuator arrived on time and as advertised. Katie, who took my order was great to work with!
John C
9/15/2016
This product was exactly what I needed, the way it was made with the brascing in the correct place for stability....I will definitely order other products from this company.
Anthony C.
9/15/2016
Have everything I needed, good prices & fast delivery
steve k
9/15/2016
Have everything I needed, good prices & fast delivery
Steve K
9/15/2016
Great product seems to sturdy, installation was a breeze. Glad to know you're out there. Price was GREAT to.
Thanks again.
Tyrone R.
9/15/2016
easy to install, arrive on time.
Elder Buorro
9/15/2016
Great price, product, and shipping was on time! I will order from Etrailer again!
Mike C.
9/15/2016
Exactly what I ordered and showed up sooner than I thought it would. Thank Etrailer
Mike C.
9/15/2016
Perfect fit, fast shipping, couldn't have been easier. I will definitely buy here again, if needed, but I hope not :)
T Brown
9/15/2016
Fast delivery. Great customer service as always. Fit my camper perfectly. Thanks etrailer.
Cole H.
9/15/2016
100% satisfied, delivery with in two days, great price and service !
Sly Dog
9/15/2016
This transaction has been - WITHOUT DOUBT - flawless. Lights are as advertised. Thanks for the service!
J.O. Latham
9/14/2016
Could not believe that it came so soon. Great service.
Dennis D.
9/14/2016
The parts were right on. The informational videos were very helpful in determining the parts needed. This is my second order using e trailer and I'm very happy.
Mark P.
9/14/2016
Thank you for making it easy to buy....
Time.
9/14/2016
Receive all my product in good Time....thank you all .......
Tim w.
9/14/2016
My Trifecta Tonneau cover had a broken hinge. I found etrailer on line &I orderd 2 hinges very cheap in price received them fairly quick. They look exactly like what was on there installed them in 10 minutes looks & works great very happy
Jim L. Trenton, Mi.
9/14/2016
all went perfect. .on time delivery.6 stars.thanks derek
jim
9/14/2016
Thanks, great service, shipping, and product. I'll recommend your company to anyone. Again thanks for great service.
Larry
9/14/2016
Parts fit perfectly and were easy to install. Had some questions while ordering regarding which parts to order and received quick and wonderful customer service! Will shop here again!
Brian C.
9/14/2016
great products, i have bought these brackets and a couple of hitch's that came with all the hardware, amazing. the plug and play wiring harnesses are unbeatable also. i manage a repair shop and would recommend these great products without hesitation. this is the only site i could find a complete assortment of bearings for trailers without being hit over the head with a shovel at checkout...........thanks.
tom
9/14/2016
Installing this hitch was a breeze and it has held up FANTASTIC! I use it to push my travel trailer back into it's parking spot. I can't believe I went so long without getting one. Installation instructions were spot on and my Draw-tite Hitch fit perfectly!
If you are looking for a front hitch for your truck, stop looking right here!
Scott In AZ
9/14/2016
Easy ordering and fast shipping. Just what I needed. Perfect!
Vivian
9/14/2016
Great, Great service. Needed a couple of answers to be found and got them answered. Got item ordered and were delivered before delivery date. Thanks
Dick H
9/14/2016
always fast shipping and quality products.
woz
9/14/2016
Good product for the price
Stephen
9/14/2016
i find that etrailer was about the easy,es company i have ever dealt with ,,the shopping was easy and the delivery was fast and any and all information was always available,like shipping times when order was received ,,and tracking information,,i will order from them again anytime they have items that i need
wes b
9/14/2016
Delivered quickly, reasonably priced and went on without any issues. Been using the repaired trailer for 1 year.. Good supplier that I'll use again if needed.
Ed B
9/14/2016
THIS REVIEW IS FOR QUICK SERVICE BY ETRAILER AND QUICK DELIVERY BY UPS. TIME AND USE WILL TELL ON THE QUALITY OF YOUR PRODUCT. ASK ME IN TWO YEARS HOW I FEEL ABOUT THEM.
JOHN CLEMENTS
9/14/2016
havent installed yet , Great customer services from Caleb picking the correct item.
Sly
9/14/2016
Easy, Easy, Easy. The winch, which will replace a 15 year old 600 pound winch on a PWC trailer, came when they said and how they said.
AL
9/14/2016
Thanks for the fast service. Customer needed the part right away. You came through better than our current vender. Will continue to use your services. Have a good day. Jim from Trailer It Away.
Jim P.
9/14/2016
I'm in the middle right now because 2 of the shoes had a fair size piece of the braking pad portion break away from the rest. They were very fast to send replacements so I have nothing but praise for that. I have done business with these people before and have had very fine experiences. I suspect this was just a fluke thing. I will order from here in the future.
Gary L Layton
9/14/2016
Great product and great price
Wes
9/14/2016
Perfect as always!
ShipShape Marine Smyrna Tennessee
9/14/2016
Needed a replacement key. Got quick shipping, fine transaction. Would be happy to do business again.
Larry Y.
9/14/2016
Just what my customer needed, fast shipping, quality product.
Advance Auto ISSP
9/14/2016
Package was on the doorstep last night when I got home from work...very impressive service, tech support, and delivery time, thank you!
John F.
9/14/2016
These brackets replaced the old rusty bunk brackets on my salt water trailer.
Measure the height of the bunks on your trailer now and order ones that will be tall enough. They are adjustable by the slots you can see in the bracket. VERY EASY to install with the U bolts. The tops swivel easily so you can tilt the bunks the way they need to be to fit your boat properly.I have never worked on a trailer before, this was a first and it was easy. Check out the videos and photos provided. OUTSTANDING COMPANY with outstanding products.
Captain Nancy
9/14/2016
eTrailer is my go-to for boat trailer parts and I've always had a great experience using them. Everything works as anticipated. These connectors did the trick!
Greg B.
9/14/2016
Just what I needed to repair my boat trailer. Thanks.
Floyd
9/14/2016
Great price great quality
Hawkeye
9/14/2016
Received product in original packaging and shipment was very well packaged for shipment and had a great experience with etrailer. Would definitely do business with this company again, great customer service at a great price.
J. Melton
9/14/2016
Excellent product and arrived early as well !
Jonathan M
9/14/2016
Quality riser. Very fast shipping. etrailer is the best.
Keith
9/14/2016
Got what I needed in a quick manner at a reasonable price, excellent .
John m
9/14/2016
The bike rack replacement straps were received timely and as expected. Very satisfied.
Jim R
9/14/2016
Thank you for your excellent service and fast shipping
Mark S
9/14/2016
Had part in stock, fair price.
Rick P
9/14/2016
Your product made everything so easy to install my brake controls, I'm so happy and will order from e trailer again.
Mervin
9/14/2016
Perfect replacement part for a great price.
RickG
9/13/2016
exactly what I needed , with fast shipping , great place to do business with
Tom G
9/13/2016
Exactly what I wanted to replace the broken trailer tail light lens on my boat trailer. In fact, because I had previously replaced the same lens using etrailer, and the exceptional pricing, I ordered two replacement lens just to be safe.
Great product for a great price.
Thank you etrailer.
Bob R.
9/13/2016
It took a LOT longer to watch the video on how to install than it actually took. A total of maybe 5 seconds to find the factory harness and plug it in. I've ordered several things from etrailer.com and they get it shipped out right away, correct items and letting me know it's shipped. Great company to deal with. I haven't needed any support- I've just watched the online help.
Mark P.
9/13/2016
I haven't installed the lights yet as I'm waiting to get the trailer sandblasted and painted. But, it's exactly what I needed and I'm sure they're gonna work out just fine. eTrailer has a great lighting selection to choose from including LED's.
Trent
9/13/2016
Quick ship. Easy transaction. Just what I needed.
Rob R
9/13/2016
This has been such a nice subtle upgrade replacement for my trailer. Having the indicator light so I know everything is working as it should is a great piece of mind.
Etrailer.com has been my favorite go to site and company for all my trailer needs.
Michael Reiter
9/13/2016
Can't beat the prices and product selection. I was able to get bearings, races and seals to do two hubs for what I would have paid to do one locally. Although the bearing kits were made in China, they appeared to be a better quality bearing than the China bearings I removed from the hubs. No issues with packaging or shipping. Not only can one find parts here but, lots of good info and support as well.
Trent
9/13/2016
Great delivery,Great product very happy with etrailer. Have already ordered more product.And will continue. Thank you for your cargo basket.
Rick B.
9/13/2016
I am extremely happy with etrailer. If I could give higher than a 5 star rating I would. I was very impressed with the speed and efficiency that I received delivery of their products. The product value is very high in comparison to the prices. I have already referred several people to this website and will definitely be buying from here again.
Chris Porter
9/13/2016
These guys are legit....no problems at all from ordering on line to delivery....if you are a college football fan, show your colors with their trailer hitch covers......
Kent Smith
9/13/2016
Great prices and fast delivery. The quality of merchandise and price are very good. The website also provides very helpful technical information regarding lug pattern specifications. I will definitely be recommending etrailer to my friends.
Thanks! Great shopping experience, I will be back when it comes time to replace my utility trailer tires.
Dave
9/13/2016
I was glad to find etrailer as I got into the task of fixing the surge brakes Ina 1986 Heritage boat trailer. I wound up needing to replace all the lines along withe the actuator. Etrailer was a great parts resource
William C.
9/13/2016
So glad we found etrailer.com, we had searched all over town to find the part we needed for our small RV with no luck. But we were able to purchase exactly what we needed- with speedy delivery an added bonus, very happy with the product and service. Thanks so much. (will share your company info with our friends,)
Larry M
9/13/2016
The product came exactly as described, fast shipping, I was very pleased with service!
Rick B
9/13/2016
Excellent value, well made, fast shipping, great eTrailer communications and follow-up. Would highly recommend!
Bill S.
9/13/2016
Excellent value, well made, fast shipping, great eTrailer communications and follow-up. Would highly recommend!
Bill S
9/13/2016
The product took longer to get than originally anticipated however the customer service has been outstanding in keeping me informed of product availability and arrival dates.
Tim K
9/13/2016
I could not find this item anywhere locally but was able to find it on your site easily..
Thanks so much....
Chris
Chris C.
9/13/2016
On time and excellent products. Exactly what I needed. Great service.
mark s
9/13/2016
On time and exactly what I needed. Perfect service. Will use again in the future.
Mark S.
9/13/2016
Excellent product. Fast shipping.
Mike M
9/13/2016
Perfect...works great! Easy to install. Great service as with past purchases.
Wayne R.
9/13/2016
Everything showed up quickly and as expected. Installation was straight forward as well. I would order from etrailer again.
Kurt K
9/13/2016
Reinstalling clutch, equipment manufacturer specifies using LOCTITE 262 on clutch reinstall. Unable to locate 262 except in large quantities in my area. Etrailer had the small quantity 262 and responded to my order immediately. Completed clutch reinstall and equipment is running fine. Thanks Etrailer
Loctite 262
9/13/2016
Great customer service! Attentive staff helped me quickly get what I needed! Will definitely be ordering from this company again in the near future!
Dominic
9/13/2016
Arrived quickly and exactly as ordered. Will order from Etrailer again.
Mike D
9/13/2016
Product arrived quickly. Was exactly what was needed. Price was more than fair. Will use again.
Mike D
9/13/2016
I've used etrailer for all my trailer needs. They are always helpful and shipping is fast and reliable. Products are exactly as advertised.
Walter G.
9/13/2016
Great website, easy to navigate and order exactly what I was looking for.
Affordable prices.
Received the products ordered on time.
Will be back to www.etrailer.com due to the great service.
Kevin
9/13/2016
Worked perfect installed in less than 30 minutes Just like the video on YouTube zero surprises
Greg B
9/13/2016
As usual, great service. Pushed thru a overnight delivery.
Tom K
9/13/2016
Great price for an OEM part. Easy website to navigate and it arrived right on time. Thanks.
WMax
9/13/2016
VERY GOOD SERVICE WELL PLEASED
TONY MC
9/13/2016
I've used etrailer a few times now and my results have great. Good prices, easy to order and fast deliver. What more could a consumer want. Please keep up the good work. Thank you, Larry
Larry from calabash
9/13/2016
Your customer service was excellent. The representative that assisted me was extremely helpful and knowledgeable about the products I received the product in the time promised and was also sent an email for tracking. Kudos to your company I only wish that every shopping experience was as pleasant Thank you
Maureen R
9/13/2016
I have bought from Etrailer over the years, excellent staff, fast shipping, great customer service.
Bill
9/13/2016
Great and heavy duty product. Will more than secure loads on my hay trailer and will definitely hold the hay bails in place. Great price for the product and super fast shipping too. A great company to do business with and will definitely order from them again.
John K.
9/13/2016
This product is much better then the original ones. It works great. Thanks great service.
Lewis W.
9/13/2016
The product was as advertised and was shipped quickly.
Ed M
9/13/2016
Great product. I put in a 2nd order after installing my wife's plate frame.
Aa
9/13/2016
Excellent communication and very fast shipping thank you
John S
9/13/2016
What came is what I wanted.You can't get any better then that. Very fast shipping, job well done
John S
9/13/2016
Works as advertised, good price...
Kimball
9/13/2016
Great web site and quick shipping....
Thank you!
J.d. Florida
9/13/2016
Easy to work with, prompt service
Kurt O
9/13/2016
We received our trailer jack promptly and everything is in working order. Ordering was quick and easy and very efficient. We highly recommend this sight. Thank you.
Bill G.
9/13/2016
Great product, fast easy ordering and shipping
Ron
9/13/2016
The product when expected, installed as expected
Roy H
9/13/2016
received these pretty quickly.At this time i haven't had a chance to install them yet.i am sure they will work for what i need them for. would definitely order from this company again.The ordering process was easy and quick.I will be putting them on a trailer that need to have sides installed.
Kevin H.
9/13/2016
Good quality. Reliable service
CaicosTrading305
9/13/2016
Product was as promised, they had to backorder 1 of the hitches and I still received it faster than I was able to get the other 2 installed. Great service and really fast shipping....I will order from them again.
BigJohnson
9/13/2016
Although I just installed the two that I ordered, they seem to be as described and should work just fine. I appreciate the prompt service and good packaging.
George S
9/13/2016
Exactly what I wanted and delivered in 3 days.....2 days ahead of schedule
Tim S
9/13/2016
Thanks for the prop service. Your product is A-1
Henry G
9/13/2016
Order was processed and shipped very fast!
Pete C
9/12/2016
The wire, rollers and the fenders were all received in good condition; and are installed on the trailer.
Your site was easy to order from, the price was good; and thank you for your promptness in delivering the order.
Ben S.
9/12/2016
This was our 3rd purchase from etrailer.com This time we bought a tire for our trailer. Each transaction has been well-detailed, efficient and delivered quickly. The price has been better than other sites, with great phone support. Their service has been 5-star.
Cath S
9/12/2016
Extremely pleased with the quality. Fit my trailer perfect. I purchased several other items on this order and I have been happy with etrailer service and their communication with me on shipping and follow up! I highly recommend them as a company to deal with! Thanks etrailer!
Joe R.
9/12/2016
Can't beat the price or the company
Clint P
9/12/2016
Best price I found and good company to deal with
Clint P
9/12/2016
Good product and good company to deal with
Clint P
9/12/2016
Part- is described perfectly no problems work perfectly to this day thank you
Jason
9/12/2016
Great product at a great price!!!
Brian S
9/12/2016
great product and a very good price and extremely fast shipping.
Robert B
9/12/2016
Great product and very fast shipping
Mike H
9/12/2016
I ordered several parts from etrailer and they all arrived as ordered.
I am glad there is a site to procure parts for "older" Thule roof racks.
DB
9/12/2016
Product arrived as ordered.
They are for a Thule roof rack that is a number of years old.
I would order from etrailer again in the future.
Arrived as promised and just in time. Product looks great. Thanks
Richard C
9/12/2016
This is a replacement for the factory installed part which lasted 4 years.E trailer had the lowest price I found online and the standard delivery was faster than expected.
Kevin A
9/12/2016
Excellent transaction, fast shipping, item was exact replacement for my tail lights
Dave
9/12/2016
Product came in on time and was easy to work with. I would buy it again.
Jack Mc
9/12/2016
The items I received were exactly what I wanted, being that my boat trailer is 30 yrs old. The rubber rollers were the same exact size as the ones that were 30 yrs old. Also, the shipment arrived way before I was expecting it. I will continue to shop at etrailer.com
neal wynn
9/12/2016
Great product and received super fast.
Courtenay K.
9/12/2016
Very satisfied with the service and the tire came on time.
I would order any time again from this Company
Very nice quality. Well packaged and shipped fast. Should do the trick!
Matt D
9/12/2016
Very nice quality and well packed with fast shipping.
Matt D
9/12/2016
As advertised. Shipped fast and well packaged.
Matt D
9/12/2016
Excellent Product and great service. I needed the hitch over-nighted and the people at Etrailer had it to me by the next morning.
Paul S
9/12/2016
Thule product installed easily and works great.
Great Service from Etrailer as always!
Doug H
9/12/2016
Product was easy to purchase and arrived in good condition. Got what was expected on time.
Seth K
9/12/2016
Excellent Service and I was able to get the right part. Thank-you guys for a great job.
Charles C
9/12/2016
When my trailer broke down when moving from the east coast to the west coast, a quick google search showed that etrailer.com had the parts I needed. Stuck on the side of the highway, I called and spoke to Tonya S. who was instrumental in ensuring I was ordering the right parts and went the extra mile to make sure I would receive them the next day. Thanks Tonya!
Lloyd
9/12/2016
I have owned various trailers for years (boat, car, travel trailers). And everytime I have needed a part, E-Trailer has delivered the goods without incident. If there was ever an issue with delivery, question on the item, their support staff exceeded expectations. With this being said, E-trailer has made going to their website for parts my painless answer to something I need. Their quality, expedited shipping and customer service ensure my revisit time and time again. Thanks E-Trailer.... JJ
John J
9/12/2016
Good service, product was on time.
Nate
9/12/2016
Product as advertised. Very fast delivery
Woodie G
9/12/2016
Great price and service. I'll be back!
Howie
9/12/2016
Fast service, received tires within 3 days of ordering. Link to track shipping is helpful.
Tim W.
9/12/2016
very handy and esthetic products Look to be durable
Ray M
9/12/2016
Great product. Fit like a charm. 10 min. And I was pulling my trailer. Fast delivery. Very happy. Would highly recommend E-trailer.
Mike P.
9/12/2016
Good place to find different applications. Cordial people when I call; very helpful. Hope it continues.
Eddie chin
9/12/2016
The hitch was installed exactly as directions stated, product works great!
dave t
9/12/2016
The rack and the associated video instruction for installation were perfect! The rack arrived quickly and the installation was simple and flawless. Within an hour of receiving the rack it was being pressed into service! The price was the best I could find on the internet - that combined with the video instructions will have me buying from you folks again for our next vehicle.
Eric A.
9/12/2016
Fast service & good prices. Exact replacement part.
Dana McGee
9/12/2016
Product arrived, exactly what I needed. Thanks e trailer
Marco.M
9/12/2016
The service and response time is always superb
All Suppy Co
9/12/2016
All 5 tires showed up each boxed separately. Free shipping and had them within a week. Their customer service kept me informed as to where in the process my order was. Would definitely order from etrailer.com again.
Steve
9/12/2016
Exactly what I needed.....
Pat J
9/12/2016
I was able to install this hitch in 15 min. All mounting hardware was included.I would do business with etrailer.com again. Great price and great product !!!
Louis G
9/12/2016
Great product easy install .
Louis G
9/12/2016
GREAT SERVICE. EXCELLENT PRODUCT FOR THE PRICE. THANKS ETRAILER.
LEE W.
9/12/2016
Great all around
Christine A.
9/12/2016
Excellent customer service and great product.
Christine A.
9/12/2016
Great delivery and wonderful customer service!!! Excellent product. Thank you
Christine A.
9/12/2016
Great people to deal with, I can't say enough good things about the company. They are always ready to help with any problems or questions.
Darrell
9/12/2016
The key arrived fast and worked good.
Vu H.
9/12/2016
Great and it was not that expensive.
papasan
9/12/2016
The product was exactly as described and the delivery excellent.
Stephen S.
9/12/2016
Exact replacement at a very fair price.
Erik
9/12/2016
Exactly what I wanted, fast shipping, good tracking, highly recommend.
John W
9/12/2016
Wonderful to find a product that is really needed from a company other than the original provider. The replacement straps for my Yakima Big Horn bike rack from years past were not easy to find until I came across etrailer. They provide accessories other companies don't offer.
Keith - Carlsbad
9/12/2016
The trailer wiring was delivered promptly and exactly what I wanted. My plan is to rewire my trailer. Wish me luck :)
Sherri T
9/12/2016
Fast shipping.
Fast service
Freddie Colon
9/12/2016
Excellent lights, fast service, overall very happy , I would recommend them to anyone.....
Terry
9/12/2016
Exactly what I need, at right price, and delivered on time.
Allen j
9/12/2016
Arrived right on time in excellent condition. All instructions were straight fwd. Could not have been any more detailed. Excellent product and outstanding service, my compliments.
Fit our 2017 vehicle without a "hitch"!
Ordered hitch and ball with this, but was not aware that the pin for the hitch was not included, my fault for not checking.
Thanks for the excellent product and service.
Jack R.
Jack R.
9/12/2016
Great product, great company.
Cassidy Jensen
9/12/2016
Very satisfied with the axle. It fit perfect and works great.
Todd W
9/12/2016
Good product, arrived as described.
John W.
9/11/2016
Bearings were a perfect fit and quality seems good.
john W.
9/11/2016
Product showed up quickly, exactly as described.
Lynn
9/11/2016
Better than the straps it is replacing. Quick shipping.
Steve B
9/11/2016
Product was purchased to replace worn units on a rack that was given to me. They are much nicer than the one being replaced. Shipping was quick and was given updates on any changes. Would order from again.
Steve B.
9/11/2016
If I had to do it over again I would use these folks again, very helpful
Chuck Lash
9/11/2016
Unit works well. Looked at several retail stores and websites etrailer had best price/customer service of any place I reviewed
Allan R
9/11/2016
Worked great, just as seen in the videos.
David O.
9/11/2016
Tires I ordered were out of stock. I was promptly notified and assured that they would ship as soon as they got them. Next day I was notified that tires had shipped. Tires arrived the next day packaged very well and in great shape. Great customer service and I will certainly order from etrailer again. Tires look good, but I have not had a chance to use them.
Howard
9/11/2016
Perfect fit and timely delivery.
Paul
9/11/2016
I ordered my products on a Saturday on-line. They were shipped on the following Monday and arrived that Friday. My younger brother and I installed the trailer hitch and wiring per the directions etrailer sent with my order. I took about 35 minutes to install everything per the directions. I have finally found a trusted company to deal with when it come to hitches, wiring and the like. I definitely will order from etrailer again in the future. Thanks you for restoring my faith in great USA companies.
Roger Cargill
9/11/2016
Very easy install and functions as advertised, a lot easier than the old hand crank I had before. Thanks for a great product at a great price!
Brian J.
9/11/2016
Excellent---- Web site is easy to navigate & has informative pages.
Prices continue to beat my local trailer sales.
Even though etrailer is on east coast & i'm located in mid west, I get deliveries in 2-3 days.
Parts are packaged well & have always shown up in excellent condition.
Brian J.
9/11/2016
Work as they should and look great!!!
Matt
9/11/2016
Great price and fast shipping.
Jeff S.
9/11/2016
Delivered days before intended. Product is solid. We Installed in 30 mins. Def need pb blaster, metric socket. Another guy to hold up other side is ideal. Metal pipe for torque to free up bolts. I have a 2001 jeep so bolts were tough to get loose. But everything fit perfect. Wires were so easy to install as well. 5 mins after taking off some trim near lift gate. Should have no problem installing. Good luck
Jon V
9/11/2016
Ordered new wheels for my tandem utility trailer; placed order on Labor Day and received by Friday of that week.
Wheels were packed in a very substantial manner, therefore no damage existed upon inspection.
Tires were mounted and completed wheel assembles are now on the trailer.
Trailer looks good and seems to pull better.
Problem solved were existing mismatch wheels and tires, trailer did not pull very well.
Thanks for the outstanding service.
Don C.
9/11/2016
The sink cover I ordered is perfect. It was easy to figure out which one to order, because of the website picture, It had detailed measurements that I needed. When I called to place the order, Katie M was awesome. Very friendly and informative. I will definitely use them again.
Randy K
9/11/2016
Funny, no auto parts store could find this for us but etrailer came through like a champ!!
Jerry
9/11/2016
Excellent product. Thanks
Tom D
9/11/2016
i ordered a replacement vent cover for my camper. It fit well and was easy to install. I was initially worried that I might not be able to find a replacement part or that it would be hard to identify the right part that would fit properly. The web site was very helpful to help me identify the right size and style replacement part. Thanks!!
Jason
9/11/2016
Correct parts and great service
Joaquin
9/11/2016
While I have not mounted these yet, I find them to be durable, of very quality. I was pretty much guessing about the size when I ordered them but they are appear to be spot on. The entire transaction, and pricing was great. I just bought set of lights too since this order went so well.
Pictures will follow when I mount these!
MikeA
9/11/2016
shipped quickly, product exactly as described with all hardware and instructions present. couldn't ask for more.
MH
9/11/2016
Great carrier, easy assembly, at a great price.
Delivery was on time. Who could ask for more.
A Taylor
9/11/2016
Product came in in a well packed box and in a timely manner very impressed with the service. Product is as described, thanks
Ed
9/11/2016
High quality rims at the lowest price I've seen on the web. Great products and FAST shipping!
John H.
9/11/2016
The roof racks are amazing and just as good as they are advertised. Easy to install!
P.K.
9/11/2016
Works as described.No issues,nice item.
VS
9/11/2016
Customer service for product selection and order entry were excellent and focused on my interests and needs. The hitch, custom installation kit, and harness were shipped very quickly and arrived sooner than expected. Everything arrived in excellent condition. Assembly and installation instructions were very clear and specific, and I was able to assemble and install everything with no problems and in a very reasonable amount of time. Total cost was roughly half of what it would have been if I had purchased the products and had them installed by a dealer. I am very satisfied with my experience dealing with etrailer.com, and would highly recommend them to anyone shopping for towing products.
Peter C
9/11/2016
Great customer service ... Great product ... Will get long life out of these ...
David G
9/11/2016
Awesome!
Scott J
9/11/2016
I bought a pair of fenders from etrailer and a pair of taillights. I got excellent communication, quick delivery and it was free and a quality product. I'm a extremely satisfied customer and look forward to dealing with retailer again in the near future. Thank you etrailer.
Gary Navarre
9/11/2016
good product and fast delivery
jessiec
9/11/2016
I bought this to for the bolt-on receiver I purchased from etrailer.com. The receiver bolted to the frame as advertised and the cover slipped into the receiver perfectly. Products were as advertised, good value and delivered quickly.
DJ
9/11/2016
An excellent product that was easy to install and great support staff
Hap H
9/11/2016
Looks great, fits well
Phil
9/11/2016
Tires and wheels look great. Got here super fast.
Den
9/11/2016
Good product good price good company. I have purchased here before
tom
9/11/2016
the produced was built good and my order was here fast thank you
larry
9/11/2016
Unit was easy to install fit perfect lock matched other locks. I had lost other door on a trip and found this reasonably priced replacement only from e-trailer. They kept me posted on availability and shipping. I will buy from them in the future.
Tom V.
9/11/2016
The trailer hitch is great. The installation video was a great help. I would recommend etrailer to anyone loking to install their own hitch. Thank you so much.
Lyman
9/11/2016
Exactly what I ordered. Great price and shipping was quick. Will buy from etrailer again. Very satisfied.
Bernie G
9/11/2016
Purchased these for a vintage camper trailer repair for a customers camper . The u bolts where not available to me locally anywhere , I found your store online and saw the dimensions chart giving an exact description of what I was ordering . The u bolts arrived quickly and was just what I needed , these bolts where good grade bolts and nuts and not cheep junk .Thank you for being a seller of quality I WILL PURCHASE FROM THESE GUYS AGAIN ...
s.Graham
9/11/2016
This is a great web site,
Descriptions are accurate and parts are exactly as described.
Shipping is also quick, very reliable.
Thanks
Dave C.
9/11/2016
These clips are vastly superior to the broken OEM ones on my old Rhode Gear rack. Ordering from Etrailer.com was FAST, good, and cheap. I'm totally satisfied with the experience.
Fred P.
9/11/2016
Fitting shipped on time, arrived on time and in good condition. Overall great experience buying from ETrailer.
John G.
9/11/2016
Fast and curtious service. Will use again! Thank you!
Todd Mazzie
9/11/2016
Great product great service
Kathleen A
9/11/2016
Best price around.
Bill D.
9/11/2016
Great product, Great price. Fast shipping. Hassle free. Will by all my trailer parts @ e trailer.
Bill D.
9/11/2016
Exactly what I needed. Easy to find on the website and delivered quickly.
Virgil
9/11/2016
Speedy delivery. Great product quality and cheaper then you can buy anywhere else!!!!
Dave P
9/11/2016
I was very pleased. The order arrived quickly. Everything was just as described and fit perfect. I ordered four self adjusting brake assemblies. I would definitely order again if needed.
Tony
9/10/2016
Super happy with my e trailer purchase. Fast shipping, great quality, and reasonable price!
Jim J.
9/10/2016
Everything I have bought from etrailer has been exactly what was advertised and the service has been outstanding. The parts I have ordered have been delivered a lot sooner than I would have expected. Great company to buy from.
Russell Rupp
9/10/2016
Great product, just as advertised. Fast delivery
Ron
9/10/2016
exactly what i needed. shipping took 3+ weeks, but got there day i was leaving, as promissed.
p.raz
9/10/2016
very happy with the prompt delivery !!!!!
marty
9/10/2016
Great product and service. Had my new tires and wheels delivered in 5 days with the standard shipping option. Will definitely use again!
Anthony
9/10/2016
Item as promised
David T
9/10/2016
I love etrailer.com. The product shipped quickly and was delivered as promised. The Bunk Boards look great on my jetski trailer. Very easy to install, no issues.
Scott
9/10/2016
Great service fast shipping excellent pricing
Josh
9/10/2016
Product as described. Fast ship!
Ed S
9/10/2016
This product from etrailer is excellent and the price was very competitive. I would recommend this without hesitation.
Paul M.
9/10/2016
Perfect. Thanks.
Video was helpful too.
Prentice S.
9/10/2016
Great service, easy to use website and found just what I needed.
Ron M
9/10/2016
Broke the tail light on my utility trailer by catching the tail light on a fence post pulling into my back yard. Ordered these tail lights as they are an exact replacment . This light was exactly as advertised and fit perfectly which made replacing only take a few minutes. This was my first purchase from Etrailer.com and I'm very pleased with the service and product . I will be using Etrailer.com for my future trailler part needs as I have 3 trailers to maintain .
Chris H.
9/10/2016
Excellent quality and finish. Well packaged!
Dave W
9/10/2016
Exactly what I ordered, thank you.
Yenni M.
9/10/2016
Product was delivered extremely fast and the product was outstanding quality! Would highly recommend doing business with them!
Jim L
9/10/2016
Always a good experience. I have been purchasing from you for years.
Photontraveler
9/10/2016
Marker lights are exactly what i needed.Vary timely shipping.
thomas
9/10/2016
As always,right product in a timely manner!Highly recommend etrailer.com
Ken A.
9/10/2016
Perfect fit, fast delivery and great price. What more could you ask for?
Dan H.
9/10/2016
Good product and fast service from etrailer.com!
Jerry
9/10/2016
Haven't had a chance to use these yet but they are OEM replacements for the others I have. This company has the best customer service of any of the on-line RV places I have used, and in this case they crushed everyone else's pricing.
John P
9/10/2016
Excellent quality. rapid shipping. I'm very pleased
AL A
9/10/2016
Product was delivered when it was supposed to, and exactly what I needed. Will definitely order from them again.
Amanda
9/10/2016
Delivery sooner than predicted, just what we ordered, friendly and knowledgeable service.
Tony Z
9/10/2016
great product, great service, and very fast shipping!
jon c
9/10/2016
Fit and works like a charm! Speedy delivery and great follow up! Thanks!
Tommy B
9/10/2016
This slightly longer than average bar was perfect for my application. The drop length was perfect also for the application. As usual, eTrailer's site and retail experience was first rate. Lots of info and specs (and videos) available makes it easier to get that piece of mind knowing that what you needed was what you ordered.
Neil
9/10/2016
I love this hitch! It's been a year and I have had zero issues with it highly recommend this product and this company . Thank you for great and fast service.
Shetrains
9/10/2016
Much better than the OEM pads, time will tell but look like the will last a lot longer. Great service, and fast shippment and delivery!
johnb
9/10/2016
My 3rd order in as many months. Quick shipping and quality products
Choff
9/10/2016
Was very easy to install needed a hand to start the nuts .One hour 59 minute from opening box to finish. Will use this hitch for carrying our bikes, the wires for the bolts were a life saver.
joseph piotrowski jr
9/10/2016
Very pleased with the wheels and tires, good product at a good price. Communication during and after sale has been excellent. It is very apparent that you strive for customer satisfaction. Thank You, Dale
Dale L.
9/10/2016
Just what I needed for my project and at a fair price! Shipping was fast.
Roger T
9/10/2016
Works great very easy to install and product shipped the day I ordered it
Kyle b
9/10/2016
Exact part and quick delivery plus a good price. That's what I like.
b. harris
9/10/2016
Competively priced and shipped immediately.
Arrived one day earlier than scheduled.
Wallace M.
9/10/2016
Items are perfect well packaged and delivered fast!!!! Again I have shop many times in the past and I love it!! Thanks
George
9/10/2016
These guys are awesome! The online video of the installation process gave me confidence to order it. I did the entire installation by myself without a lift. There were a few minor issues that had to do with the vehicle and not the product. It is very solid. It looks great and it functions perfectly. Thanks. Good business.
Jeff B
9/10/2016
The part I ordered was an exact replacement. It was shipped and arrived promptly.
Service was excellent! I will use etrailer.com again!
Will
9/10/2016
My questions were answered and ordering was easy. Prices are reasonable and the product shipped quickly. Will use etrailer.com in the future when looking for trailer parts.
Chris
9/10/2016
Thanks for your E-mail and Great Service.. God Bless!!!
Tim Harris
9/10/2016
Received the products a couple of days earlier than expected that was great! The product(s) Drawbar and Ball, were more than expected. They are very well made, heavy duty steel and well built. It towed my small boat/utility trailer with ease. I would recommend these products. Robert R.
Robert R.
9/10/2016
Worked for me. Good quality and delivered promptly.
Ted
9/10/2016
Great product well made and came right on time
Matthew J
9/10/2016
Great product and service. Shipping was quick. I'm happy and would recommend
e-trailer to anyone I know.
Tom R
9/10/2016
99 Dodge Durango: Great fit & finish, bolted right up using stock bolt holes. Needed a front mount for my winch, works great and looks good! I highly recommend etrailer.com and will be using them my future hitch and trailer needs. Thanks guys
Jason F.
9/10/2016
I needed some small spare parts and the person on the phone immediately identified them and they were sent promptly
Phil
9/10/2016
Great service thank you
Wallace landry
9/10/2016
looks good; I missed important details and "thought" I'd ordered a higher quality product. 2 ply sidewall/4 ply tread- 81mph rated- should be "good enough" for my infrequent uses. Excellent Value overall! Great Price and shipping included! I am a return client and have been consistently satisfied!!!
ggjr
9/10/2016
all great thu ordering and all was great
chuck
9/10/2016
Great shipping and exactly what I needed.
Bill S.
9/10/2016
Can't say enough about the great communication I received following my order. Purchase with confidence!
Darrin S
9/10/2016
Thanks etrailer for the westin replacement step pad. It was a perfect fit,and good quality part,i would recomend you guys to anyone your prices were great and it shipped fast ,Thank you miss Katie d you were awesome thanks for the follow up also to make sure i received everything and that it was the correct part i needed.if i ever need anything in the future i know who to get it from thanks again.
Tim p.
9/10/2016
I wasn't sure which wiring harness to buy, so I contacted the sales support team at etrailer and I got nearly an immediate answer. I have had this kind of support for the other items that i have purchased from etrailer and I highly recommend buying this part and other items through them.
Dan Dauer
9/10/2016
Item was exactly as described. Very happy product shipped quickly
Mr. O
9/9/2016
Found what I needed at the best price with shipping. Quick and easy .
Jeff Z
9/9/2016
These guys offer the best price and service hands down. Don't buy your hitch anywhere else!
Mike N
9/9/2016
Bought add on rack....thought I only needed 1 weedeater when I bought original rack. Bolts together easily and works GREAT.....shipped very quickly!
Really like these products.
Ray R
9/9/2016
Received my shipment super fast, even after placing a duplicate orders online and calling customer service to straighten out my order. Installation was straight forward, quick and easy. Noticed a difference right away, towing or not, made my truck more stable. Thanks E-trailer for your great product lines and service.
Mike P.
9/9/2016
What can you say. just like the picture. fast service
Thanks
Don T
9/9/2016
Fast delivery, great quality product,great price and great service as usual from etrailer.com
Keep up the great work. I will definitely be back.
Bill C.
9/9/2016
received the product in great shape and on time
well done
norselig
9/9/2016
Great service
Steve
9/9/2016
this product is an exact fit to replace my broken running lights. The product is of good quality and was delivered quickly. A very happy customer.
Al L
9/9/2016
Adapter just arrived this afternoon. Have not hooked up the trailer yet but it looks like it will probably fit. Will try it out this weekend and let you know if there are any issues. Thanks for getting it to us in a hurry, thanks for the great customer service.
Mike L
9/9/2016
Item was exactly what I needed. Bolted right on.
Jared H.
9/9/2016
This was one on the easiest shopping experiences i have ever had. I found exactly what I needed. It was depicted very well in both images and description and it showed up exactly as pictured.
Jared H.
9/9/2016
Great service, quality product.
Jerry
9/9/2016
Very nice looking and quality product. Quick service and delivery.
Jon W
9/9/2016
Great hitch.simple installation and quick delivery.
Mickey
9/9/2016
Found your site quickly, found exact part I needed, price was right, shipping was quick. Very helpful with exact dimensions, etc. Thanks a bunch!
Jason S.
9/9/2016
Great product very heavy duty . Super easy shopping very fast delivery I love e trailer.
Mike
9/9/2016
Worked well as expected. Good service and good part. Thanks
Bob
9/9/2016
I couldn't have asked for better knowledgeable service than I received from etrailer. I won't hesitate to order from them again. Great job etrailer!
Robin P
9/9/2016
Excellent product, customer service and selection!
Britt O
9/9/2016
Excellent product and customer service! The selection was phenomenal!
Britt O
9/9/2016
Couldn't believe how quick it was delivered. Haven't mounted it yet but looks like it will work perfectly.
Tony B
9/9/2016
I was surprised with the great quality of of this u Bolt kit. I highly recommend e trailer for thier speed of delivery and the top notch quality!!
Chris W.
9/9/2016
Seems to be made well for what it cost. etrailer was good to deal, even with a mix of parts, they corrected the problem and returned the right ones in a timely manner, thanks for the good service.
Joe D
9/9/2016
FEMA trailer with roof trusses. This escutcheon makes for a clean job. Good prices, great service. Thanks George
Frank L.
9/9/2016
Purchased this lens cover and it fit my Big Tex trailer perfectly. I had been looking for one at my local parts store and could not find it. I would recommend etrailer to anyone looking for a hard to find part.
Roger D
9/9/2016
I purchased two light covers for my Big Tex trailer. They were very reasonably priced, the delivery was fast with fair shipping cost. I would definitely buy from etrailer again.
Roger D
9/9/2016
Just what my trailer needed. Keel pad was a perfect fit. Good quality. Definitely will do business again.
Hugh Robinson
9/9/2016
Awesome experience good product shipped super fast. Very satisfied
Anthony
9/9/2016
Great service - reasonable prices - quick delivery - would recommend to my friends
Scott P
9/9/2016
Excellent product, perfect match as a spare for my Carson trailer. I appreciate all of the follow up emails, great customer service!
Russ P
9/9/2016
The product I bought was sent on time and was the cheaper then anyone else for the exact same brand.
Mike L
9/9/2016
Just what I needed, prompt shipping, works great.
LarryS
9/9/2016
Fast shipping and great job packaging!
UPS had split open the box but because you took time to fasten everything to the hitch, nothing was lost.
Good quality products at a great price!
Mike R
9/9/2016
Part was exactly what I needed and delivered quickly.
After reading some other reviews, I added a glob of silicone adhesive caulk to the inside clip area to reduce the chances of these falling off again.
I've ordered a few things from Etrailer, and will do so in the future. Always great prices on hard-to-find parts, quick delivery, and great service.
David
9/9/2016
prompt service
Dave L
9/9/2016
products packaged and shipped in perfect order. I have not made installation yet , but parts look great. glad to find e trailer on Internet
good servive all the way around from the customer rep. to my front door
ray Roberts
9/9/2016
Great service and selection. Definitely recommend.
Lee
9/9/2016
I had no idea a regular old slide receiver ball mount wouldn't work for for my trailer. It turns out that my old reese ball mount from Wal-Mart was underrated and thus cracked within 2" of the ball. Thanks etrailer for making hitch grade easy to understand and potentially saving me and my family's life.
Eric in NC
9/9/2016
broke a tail lite lens on my boat trailer, the manufacture didn't offer a replacement, so I googled it and found etrailer, perfect fit, great service and saved be a bundle!
Marshell
9/9/2016
Recieved the product in a very timely manner. The product was brandnew perfect condition. Great seller
Marie
9/9/2016
Good company to deal with. Kept me informed of order status. Item well packaged and shipped promptly. Good cover, fit perfectly.
Larry S
9/9/2016
Product was just as expected. Service and timeliness to receive my order....far better. Definitely exceeded my expectations and will order from you again.
Quentin B
9/9/2016
best price, ships same say, great tracking and customer service. Don't know how it gets better.
HMC
9/9/2016
Easy to install , remove and adjust
Very good value
Davifd
9/9/2016
Great Jog as usual, thanks again
Rich
9/9/2016
shopping on etrailer is much better then going to the store. I wasted my time going to the store to find out they didn't have what I wanted. I go on etrailer and they have everything I need for less money. I won't shop anywhere else! Nick N.
Nick N.
9/9/2016
Item was just as shown. Quality seems excellent! Would definitely purchase from etrailer again!
Bob c.
9/9/2016
Great to work with!
BP
9/9/2016
so so easy to install using etrailer videos..thanks
Dr Paul
9/9/2016
Got here to Guam quick and painless. Shipping cost was reasonable and product pricing is hard to beat. I will deffenatley use e trailer again.
Thank you.
Mike
9/9/2016
It a special trailer jack. Hard to get suddenly from Atwood. Never before but Atwood was bought and their customer service is bottomed. Service here was great. They kept me informed as they waited to get it. Sent 2 a head of the other 4 since we needed 2 and 4 were for inventory. All and all very good service.
GAC
9/9/2016
Exactly what I needed.
Michael C
9/9/2016
Excellent replacement part. Fast shipping and no problems.
JR
9/9/2016
Just what I was looking for in a trailer tire. Shipping was fast.
Gerard B.
9/9/2016
To Whom it May Concern:
I highly recommend etrailer.com com. I ordered a trailer hitch and bike rack by phone. The sales agent was professional, competent, helpful and friendly. The prices of the products are fair and the delivery was timely and arrived in good condition. It is rare to have a purchase experience of the level of high quality that I experienced with etrailer.com. I am highly recommending this company to others, based on my first experience with them, and I would not hesitate to purchase from them again. 4 stars out of 4. Thank you. Jim B., Falmouth Maine.
Jim B. Falmouth Maine
9/9/2016
I’m very satisfied with my purchase(s) from etrailer. They were great to work with. Their selection is great and prices are very competitive. Deliveries were made on-time.
Scott
9/9/2016
good product fast shipping
donald carter
9/9/2016
On time, well packed and great price.
Mike M
9/9/2016
Arrived on time and fit perfect. I will be back.
Mike M
9/9/2016
Excellent design. These are intended for my horse trailers and dump trailer
which have bull nose hitches and can't be locked effectively with any other means.
The shipping updates were great and delivery was on time.
Capt. Sam
9/9/2016
Pickup was on time and devlivery was excellent!
I recommend the service and would do use it again.
Mark C
9/9/2016
I received my replacement rear light quickly and installation was a snap. etrailer will always be the first site I go to!
Scott O
9/9/2016
Just what we needed at a really good price! Thanks etrailer!
M&D H.
9/9/2016
Review the Trailer Idler Hub Assembly for 3,500-lb Axles - 5 on 4-1/2 - Pre-Greased - AKIHUB-545-35-PG-K.
I had a couple of questions and spoke with an Intelligent, articulate young lady who was polite and gave me the answers I needed.
The product arrived as described.
I will deal with e-trailer again and recommend e-trailer to others.
Frank G
9/9/2016
Very quick shipping, customer was very pleased. Exact hitch they were looking for at a great price.
Advance Auto ISSP
9/9/2016
Perfect replacement for my fans' seals. I bought this as a spare to have on hand.
Ordering was quick and easy and it arrived on time.
Dan
9/9/2016
You have great products, service, website, information, follow-up and most of all your people. Haven't installed the lights yet but I'm sure they will work fine. I'm replacing the older generation Wesbar lights on my 16 year old boat trailer with these new ones.
Something I've learned the hard way over the years: YOU CAN'T TRUST THE TRAILER FRAME TO BE A GOOD GROUND. Run a separate ground wire directly to each light from the vehicle connector, then the lights will just work. It will save you a lot of heartburn when you plug in the lights and never know what your gonna get.
Keep up the good work. I'll be back when I need more stuff.
Denny D
9/9/2016
Products I've purchased from etrailer have all been exactly what they show on their web site
The shipping is fantastic
Rod h
9/9/2016
Top shelf products, excellent selection, awesome prices. Converting a tandem trailer to electric brakes, these guys had it all from bolt on coupler to the new drums! Love these guys!
Michael T.
9/9/2016
Part was exactly what I needed. Quick shipping and fair price.
Toby
9/8/2016
Very good products and fast with shipping. Will do more business with you
Tom W
9/8/2016
You guys are the best..... Period
Good prices..... Friendly and competent staff
Got my hitch in 2 days
Steve
9/8/2016
Fast shipping, very little assembly required and product is easy to use. Very happy with price and quality. My fat tire bike fits perfectly on this rack.
Jolene B.
9/8/2016
Great parts. And Fast delivery. Great price And I looked at several before making the purchase. They were the best Also communication has been great. They follow up soon as your shippment shows being delivered. God people to do business with. Will buy from them again
Dan the man
9/8/2016
Just what I ordered, matched exactly what I had on the horse trailer.
Quick response after placing order, that it was received. Quick response that it was shipped the next day already.
Great service!
Thank you.
Julie B.
9/8/2016
You promised everything you said you would......it was shipped and arrived on time. I will order more items in the future......Thank You
Greg Q.
9/8/2016
I ordered 4 brakes and 4 seals, it was easy to find what I needed easy to order, came quickly, with the help of the handy video was easy to install for a first timer like me. Fit was perfect and are working properly, can't comment on durability yet but quality looked good to me. I can't complain about anything. Every company should be this easy.
Glenn L.
9/8/2016
Item received in a timely manner and in good condition. Shipping info was passed on in a timely manner.
Jack
9/8/2016
Simple transaction. Parts I need. Great price. Unobtrusive but comprehensive customer service.
Dan T
9/8/2016
Well made product, delivered on time & easy to order. All in all a very good experience. Thanks
Dave R
9/8/2016
AAA+++
Wayne R
9/8/2016
I ordered my trailer hitch on Sunday and it was delivered on Thursday. After cleaning the rust out of the mounting holes on the frame rails I installed the hitch. Installation took only fifteen minutes. My first time dealing with etrailer.com. It will not be my last. Very satisfied.
Chuck J
9/8/2016
AAA+++ packaging and shipping time
Wayne R
9/8/2016
Excellent customer service! Was initially sent the wrong part by mistake (right side instead of left) but no time was wasted in correcting the mistake. The part and service is first rate!
Carlos C.
9/8/2016
Exactly what I needed. Ordered on a Tuesday night and received Thursday morning. Thats service!
David
9/8/2016
Good service, quick shipment, good product. Exactly as advertised. Would buy again.
SD
9/8/2016
Great Deal
David M.
9/8/2016
Real good Item,And Price
David m.
9/8/2016
very good
Matthew E.
9/8/2016
Perfect fit for the repair. Shipping was very fast, price couldnt be beat and the customer service has been great! I will continue to use etrailer for my future needs..
Matt W.
9/8/2016
Exactly what it is supposed to be. Simple item. Nice to have choices on length. I can usually find whatever trailer part I need on Etrailer.
Robert
9/8/2016
Excellent service and fast delivery would recommend them to everyone
Sam Davis
9/8/2016
The package came today, everything as exspected. I have ordered from you before with excellent results and this time was no different. The order came in a timely manor even with a holiday involved. The part are of excellent quality and fit like a glove. Thank you very much
Harold D Morris
9/8/2016
My order came on time as promised and there was no damage and it installed very quickly . I would order from e trailer again
Steve
9/8/2016
Great prices, fast shipment, best place to buy trailer items
Pierre Duvernois
9/8/2016
Difficult to find trailer clearance lights. Good product, good prices, fast delivery and customer service. Can't ask for more.
EdZ
9/8/2016
Just what I needed, and quick.
Precision HVAC
9/8/2016
Product was perfect,was just as pictured and described.Received quickly
Doug B
9/8/2016
Great service and fast shipping no complaints
Pierre Duvernois
9/8/2016
Good quality and great service .... That's why I shop Etrailer !
Bill L.
9/8/2016
Nice fit, finish and easily installed. Would recommend to others. Etrailer has been a consistently reliable vendor and pre-purchase product evaluation resource also.
Collisioncraft
9/8/2016
Nice to do business with did what they said they would.
Elmer T.
9/8/2016
Order replacement trailer lights, order process very easy, price very good and delivered as scheduled, will use again!
phil
9/8/2016
I've had one of these on my boat trailer for a number of years. It's been working great. I ordered this one so I could add a 2nd spare. GREAT SERVICE from e-Trailer, as always.....
Nolan M
9/8/2016
The product appears great. Was made by another company so no real judgement there other than etrailer carries in their inventory. The customer experience was fine. No problems and what I expected. I would buy from them again.
Gary B
9/8/2016
Ordered a 2 inch ball and adapter for my Trailer Valet so I could move my smaller boat. Getting old and tired of pushing it by hand. Should have done this a long time ago. GREAT SERVICE from e-Trailer as always.......
Nolan M
9/8/2016
Ordered this as a replacement for my enclosed. Fits great and looks great. Priced right too. Thanks so much!
Robert T
9/8/2016
Ordered the cradles and straps. Exactly as described. Much better than the old ones that were on my Thule bike rack. Shipped quickly and was advised via email of the status of the order. Would definitely do business with etrailer again. Great customer service.
NB
9/8/2016
Product Support helped me make the right choice of hitch for my needs, time frame, and vehicle. They were so nice!!! The hitch arrived even earlier than anticipated!!! I can't speak for the installation directly as my husband did the installation; but I can tell you that at 6:30 a.m. the hitch was in the box and the hubster was sleeping, and at 9:00 a.m. the hitch was completely installed and the lawn half mowed. The bike rack is on and we're enjoying some fall cycling. Thank you e-trailer!!!
One Old Mom
9/8/2016
I purchased a swivel lug for my Blue Ox hitch. It was shipped immediately and was the right fit. I have purchased parts for my hitch before and it is received quickly and was always correct.
Paul S.
9/8/2016
Excellent equipment. No problems fast delivery too.
Laurie
9/8/2016
FAST SHIPPING. GREAT SERVICE.
DEALER
9/8/2016
happy.
Jason B
9/8/2016
The right products at a great price and delivered on time it doesn't get any better thanks george
George Howze
9/8/2016
Product is working great. Shipping was fast.
Doug R.
9/8/2016
When you Google "customer service" etrailer has to be first in line! They care and they want it right!
In addition, my new hitch sleeve insert/cover is the highest quality I have seen. Talk about rock solid!
etrailer is the first place I am going to go for all of my trailer towing needs. Top of line people, outstanding products and very competitive pricing. I'm all in!
Pops
9/8/2016
Good selection-fast shipping
Kelly rumbaugh
9/8/2016
Easy to find what you want on there web page very friendly people I call twice and they very helpful and friendly would do business again shipping was great to thank you for everything e-trailer service was great
Richard d.
9/8/2016
Fast shipping great items thanks
Debbie
9/8/2016
This product is exactly what I was told it would be. I will be using it in conjunction with a safety cable connecting the trailer to the boat along with the winch. Thanks for the awesome customer service! So knowledgeable.
Tim
9/8/2016
Awesome Pricing quick shipping!!!
john
9/8/2016
The product is exactly what I expected and was explained it would be. I am going to use this as a safety chain from the trailer to the boat in addition to the winch strap.
Etrailer...These people are sick! They walked me through trying to find the right product for my specific application. Even though one of the issues cannot be modified to work, I at least now know it, and trust their information. I have never dealt with a better company from a customer service standpoint. Just awesome!!!
Tim
9/8/2016
Product was easy to locate and order, quick and simple. Price was very reasonable and even beat the best prices on eBay! Checkout was very smooth and delivery was timely and as promised.
I'd definitely consider etrailer.com when my next boating accessory need arises.
David L
9/8/2016
I received the tires yesterday so no pictures. Website is easy to navigate, quick checkout and fast shipping! Thanks!!
Robert
9/8/2016
Received order complete and on time. Will purchase from them again.
Alvin Hallmark
9/8/2016
Great to have this now for my Fattie and 27.5 plus. Nice they made it available for older racks so I didn't need to buy a new rack. etrailer web site was very easy to navigate, much better than the Thule site.
Bruce B.
9/8/2016
The prices are great and good quality product. It also came faster then I though it would. Great job.
Rick S
9/8/2016
After searching several stores and suppliers for a replacement light for my 19 year old boat-trailer, I was thrilled to finally find it at E-Trailer. It looks good, fits well, and was exactly what I was looking for. My boat is old but in great condition. Finding the correct replacement was wonderfull. Thanks for being there.
Luke
9/8/2016
Not much for purchasing on line. But when i received my coupler i could not have been more pleased! Great quality fantastic fit smooth action. I would definitly recommend.
Dave M.
9/8/2016
great product with easy install ,customer service and knowledge is fantastic,you have a customer for life
doug k
9/8/2016
The delivery was super fast. The product worked flawlessly with no failures out of 86 screws. I was surprised how easy and fast the project went. It was the first time I purchased from etrailer and came away after my purchase and viewing their website that they are people that really care about the customer and also their employees. I will be purchasing more items from them.
Roger H.
9/8/2016
received fast, great shape and installed, a +...... id order again if necessary
kurt l
9/8/2016
It fit perfectly, the price was good, and the shipping was quick!
BeBo
9/8/2016
Good fit and very good customer service.
Richard
9/8/2016
The original bathroom vent cover was damaged by hail. I ordered this replacement cover and it is an exact fit. Easy to install and looks great. bI am very happy with this purchase and the etrailer.
Happy Camper
9/8/2016
Very pleased with etrailer, my first choice. Thanks!
Frank Pester
9/8/2016
product was as advertised and reasonably priced. service was quick, efficient, thorough, with nice follow up.
Ian
9/7/2016
Great product very happy good fit you can not beat the price using on my boat trailer fast shipping excellent customer service.
Darryl
9/7/2016
Product fits the prices. Happy with everything.
Jennifer
9/7/2016
The hitch was easy to install the only difference I found was the cutting of the trim pieces under the vehicle, I will recommend using etrailer.com to my friends.
Jim B
9/7/2016
I have used this type of lock for years and like it . Needed a new one and ordered from e-trailer along with some other product's when I received it both key worked in lock, I went to install it on my truck and for some reason they would not open the lock. I sent and e-mail to my contact person at e-trailer and explained the problem and they shipped me a replacement the next day no question asked. They are great people to deal with and customer service is very good I will recommend them to everybody.
Ed O.
9/7/2016
Tire covers fit perfect and I was very pleased with the quality. Never sure what you are getting when buying on line, but so far the fit and the strap that goes around the bottom of tire to keep it in place I am very happy with. I will be buying form e-trailer again, they are very nice to deal with.
Ed O.
9/7/2016
Received product (exactly as described) in three days!!!
steve
9/7/2016
The products are of very great quality with great prices.
Camper x 2
9/7/2016
product great, installed very easy just watched video on website. arrived almost as quick as just going to local store and picking one up but at a lot better price.
richard
9/7/2016
Very easy to install as the video shows. Delivery was quick.
Dan S.
9/7/2016
great service and pricing
art
9/7/2016
The garnish for two of my three Fan-tasic fans broke at the screw holes due to improper installation of the screws ( on an angle) by the RV manufacturer. I oredred two replacements from e- trailer and they were delivered within the week to my US address. The garnishes were the exact correct colour, and they fit like a glove. I have ordered several products from E- trailer and I can say their service is very good and personal - I recived an e-mail from each e-trialer employee when my order was recived, sent to the warehouse and ordered, shipped, and delivered.
The website is one the best I have seen.
As a result I have become a repeat customer - just spend another $325.00 with them today.
Keep up the good work folks.
Baboom
9/7/2016
Great price, great quality
Lucas
9/7/2016
Excellent service....Would recommend
Mike S.
9/7/2016
Got EXACTLY what I needed, quicker than I thought at a better price than I expected. I am very happy and will start at etrailer first before shopping elsewhere for my bike rack needs. Thank you etrailer!
Peggy P.
9/7/2016
Great product and Great service . Thank you Gorge and Etrailer.
tom b.
9/7/2016
Great products , Great service . Thank you George and Etrailer.
tom b.
9/7/2016
I have had this Tonneau cover for over a year now, one of the best truck accessories I have ever purchased. Installation was easy, the latch mechanism works great, very durable tonneau material. Fast and free delivery. Highly recommend this cover and Etrailer!
Ramman
9/7/2016
Experience with etrailer was excellent! Great pricing, notification and delivery. Thank you for having the item I was looking for :)
MonicaC
9/7/2016
etrailer has always provided excellent service and products!
E.M.
9/7/2016
Parts arrive some days earlier than expected. Helped with project
greatly. All parts were as described and worked out well.
Will use etrailer again.
David
9/7/2016
GREAT PRODUCT AT A GREAT VALUE
JOSH ROMAGNANO
9/7/2016
Product was shipped immediately and is precisely what was ordered.
Will W.
9/7/2016
Just received the order and haven't yet installed. i am sure they will work just as expected. i am impressed with the quick shipment and especially the way you provide the tracking detail.
I would suggest maybe using a smaller box for the shipment as the box i received was a bit of an over kill.
Ken
9/7/2016
Great product at an amazing price. Delivery was prompt and great communication.
Ross M
9/6/2016
You had these hard to find grease cap plugs. I thought I was going to have to buy new caps. Prompt shipping! Thanks!
Stevereno
9/6/2016
This is my second Trailer Hitch Receiver I purchase from etrailer.com. The staff was very helpful to get the correct part for my vehicle, quick delivery and it was , like I was told, an easy installation. I recommend this company
Lena
9/6/2016
Very heavy bulit case piece. Good service from vender.
Sully
9/6/2016
The only source I found, price and shipping very reasonable, received item very quickly.
KAP
9/6/2016
Thank you for reasonable price and fast service
Jan
9/6/2016
Was just as advertised. Nice quality with fast shipping . Thank you for your service.
John
9/6/2016
Great customer service right product. Thanks!
co
9/6/2016
Item was as described in detail, fast shipping, will look here first for all my trailer needs.
Charlie G
9/6/2016
product came on time and was exactly as I had ordered. Email confirmed shipment and arrival time. Good job.
Jerry G.
9/6/2016
Product as described. Fast shipping. All good
Chuck F
9/6/2016
All went well, perfect fit, & quick delivery.
Lug Nuts
9/6/2016
Was just what was described, Arrived in excellent condongition, was easy to install.
Good company to do business with. Quick Shipping. The personal at this Company, have my vote... You can't go wrong, would do business again if needed....
Edwin K.
9/6/2016
The part I ordered was unavailable until about 3 weeks out so they cheerfully substituted another that will work. Nice personal service, I've ordeed about3 times from them and each time get good results
Jim M
9/6/2016
Customer service at Etrailer is excellent! My first hitch was bent and could not be installed. Etrailer customer service was courteous and prompt in sending me another hitch. Returning the bent hitch was easy. My hitch has been successfully installed and I won't hesitate to recommend Etrailer to anyone.
Susan M.
9/6/2016
It came within a couple of days and it was very easy to install. I did it alone and in less time than they stated. It has worked great! Wish I would've known about this site sooner!
James S
9/6/2016
Received item, as ordered and described in a timely matter! Buy with confidence!
Marko
9/6/2016
Excellent service everything went great will use them again
Jerry Bouyear
9/6/2016
excellent service excellent selection.
Great business to do business with.
Mark
9/6/2016
great service. great selection.
excellent business to do business with.
Mark
9/6/2016
Great service. Fast delivery. Thank you
Sandy Bettis
9/6/2016
Very satisfied with the product i received for your company today. Had it hook on my truck in a matter of minutes and my kayak strapped on. Great quality material and the price and shipping time was excellent.
Jeffrey anderson
9/6/2016
Exact fit!
And quick shipping with email updates
Will use your site again, thanks!
Rick M
9/6/2016
Product as expected. Delivery fast and I good condition.
Jim H
9/6/2016
CORRECT PRODUCT AND GREAT SERVICE. WAS DELIVERED FASTER THAN EXPECTED. AAAAA+ RATING.
ALLAN
9/6/2016
Quality product from seller, arrived sooner than expected.
MTK
9/6/2016
I went all over my local area to find this simple part and no one had it, most saying they had no idea what I was talking about. I did finally find a source that wanted $12.95 for it. Going on line, I found etrailer.com and spoke with Customer Service Rep. Jennifer and in 5 minutes, the part was ordered and delivered for less than half the previous sources cost. I know who I'm contacting first for future trailer part needs. Jennifer even gave me her direct line incase of any problems. That is customer service!
Nick Stathas
9/6/2016
Just what I was looking for, and fast delivery
Raul R.
9/6/2016
Great product makes securing loads much easier. Etrailer has a great price.
Brian E
9/6/2016
excellent service and delivery exactly as stated
Garfield County
9/6/2016
Website was great, we received the product in a timely manner.
KS
9/6/2016
My product was put on back order from the mfg., but during the wait I got several follow up call from the dealer.
Thanks for your efforts, turned out good.
Darrell Conyers
9/6/2016
Ordered these about a year ago and they're still great. Very nice service and dash shipping.
Marina B
9/6/2016
Very nice sturdy cord and the price was great too. Also, shipped very quickly.
Johnny
9/6/2016
Exact product, great price, fast delivery. What more can you ask for?
Mike F
9/6/2016
Easy to order. Perfect fit. Timely delivery
Bud Z
9/6/2016
Excellent product and fast shipping will use again!!!
Rob P.
9/6/2016
Got product fast and in good condition extremely happy with my order
Don L
9/6/2016
Went on with ease. No problems, great product. Highly recommended both product and company. Fast shipping.
Karen
9/6/2016
Just want we needed to replace the ones we had. Great service and prices. Highly recommend.
Karen
9/6/2016
Product arrived in a timely fashion and was exactly advertised.
Brad T.
9/6/2016
Replacement exactly what was needed. Prompt delivery.
Greg L.
9/6/2016
Right part, delivered fast. Would do business with in future.
Clint W.
9/6/2016
Thank you etrailer.com. I live in one of the largest cities in America, Houston, TX. and was unable to locate this dual spool crank up winch anywhere! I did multiple searches online with this being the only one that fit my needs. The product is robust and was delivered quickly. Thanks again.
DD
Daryl D.
9/6/2016
Product delivered as promised. Perfect condition. Thanks!
Al K.
9/6/2016
Good replacement parts.
GBiker
9/6/2016
GREAT SERVICE EXACTLY WHAT I NEEDED
TCAVE
9/6/2016
Very quick delivery time. Great to work with.
Roy
9/6/2016
Received the order quickly. Easy to find on the website. Fits perfectly. Couldn't be more satisfied.
Harry S
9/6/2016
Perfect! Exactly as stated. Would buy from here again!
Missy G
9/5/2016
It came fast and it was as I expected
Fabian
9/5/2016
Part was very well-priced, shipped fast, and fit perfectly. I'm highly satisfied with this product and your service.
Jon B.
9/5/2016
Biggest deal.....It worked!!!! This company does what it says it will!!!!
jim Creger
9/5/2016
Great price and quick delivery from etrailer.com. This is the third order I've placed with them and it continues to be a smooth process overall with good, quality products delivered on time.
Jamie T.
9/5/2016
These guys have great products and service...highly recommended!
Gern
9/5/2016
Easy to order and shipped quickly, very happy
Chris E
9/5/2016
Great speedy delivery. product exactly as ordered! great work etrailer!
Tim H
9/5/2016
item as described, perfect fit, delivery on time, very satisfied.
rocky smith
9/5/2016
This plug fit perfectly! I am so grateful to find this on etrailer.com! Great price and very very durable. Way better than the plug that came with our electric jack. Thank you once again etrailer.com for having the exact replacement part we needed.
Tracy K
9/5/2016
Absolutely perfect for what I needed. Product is as described. Fast shipping. Great customer service. I use 2 of these mounted to a 1x10 and can fit several bikes upright in the back of the pickup. (3 on my recumbent) Provides for safe secure travel.
Stephanie B.
9/5/2016
Great service and price.
Jim
9/5/2016
Just what I needed and not a whole pack of what i didn't at a high price. Cheap shipping, fast delivery. What more could you want? Just buy the individual parts and not the whole cow. 'glad I found eTrailer. :)
Stephen Bjork
9/5/2016
Really amazing. I was ordering from a Thule distributor directly but it was expensive and I needed to buy whole kits.. Your products were exactly what I needed fast and only what I needed and nothing more. Shipping was cheap and fast. Finally, someone I can trust to deliver. Great experience; I'll be buying more.
Thanks eTrailer!!
Stephen Bjork
9/5/2016
Excellent product!! As advertised,quik shipping...Very pleased!!
Tmoe
9/4/2016
The pro series weight distribution hitch was easy to install . Did what I wanted it to . The service and shipping was outstanding .
Mike s
9/4/2016
Everything that I purchase from you is being great. I would recommend you to all of my friends
E.T vickery
9/4/2016
Just as described. Works good and fast shipping.
Benny
9/4/2016
Pleasant purchase experience!
Bob V
9/4/2016
The right tool (anti theft removal tool for Thule snow board rack) at a very reasonable price!
Shipped promptly.
Brian C
9/4/2016
Just as advertised. Good quality, fit trailer exactly. Shipped quickly.
Kirk G
9/4/2016
Product is just like I expected. Thanks a lot.
Curtis
9/4/2016
Great service over the phone and online. Arrived in time as a birthday gift. Bolted right up and works very well. Well made product.
george l
9/4/2016
Congratulations Etrailer, I was extremely pleased with the Atwood surge brake system you sent. It was an exact replacement so there was no problem in the installation which took about 20 minutes. I was extremely grateful that you tracked the shipment and notified me upon arrival. I will certainly notify you in the future if there is a need for your products.
Tom G.
9/4/2016
My order was delivered complete and actually sooner than expected. Products, service, and prices all excellent.
Hugh J.
9/4/2016
Just what I was looking for
Ray
9/4/2016
Made it easy to find the replacement parts needed for my bike rack. Quick delivery and great service through the process.
DM
9/4/2016
Great well built product it was fast service and the price was right good job
S martis
9/4/2016
Item arrived in good time and good shape. Thanks
John C.
9/4/2016
This is the 2nd time we have had to replace our tow bar cover and etrailer sold it for the best price . Would highly recommend getting your tow bar cover from them
Gayle
9/4/2016
Very satisfied, thank you
Gary Y.
9/3/2016
I'm totally satisfied, thank you. I'll keep you in mind if I need any more trailer parts.
Gary Y.
9/3/2016
Parts work great, service and tech support was excellent.
Fred L
9/3/2016
Good product fast delivery great service.
Gus c
9/3/2016
Great product, great price, shipped without delay. Will be doing business with your company again. Thanks so much for the quality customer service! Five stars all the way...
Laura C
9/3/2016
We were going on vacation and lost the key to our overhead Sports Rack and Carrier. Etrailer.com was able to send us the key within 2 days and was received in time for our family to enjoy our vacation. Thank you Etrailer.com for your efficiency.
Joyce R
9/3/2016
I've got 5 trailers and eTrailer always seems to have what I need from brake components to general parts like winch straps. Not just one option but dozens. Great products. Great prices.
Always consistently great service
9/3/2016
Excellent product, works just like it should. Outstanding service, price and communication. Will definitely buy from etrailer again. Thank you..
Barry D
9/3/2016
Great product. Fast shipping and would highly recommend etrailer.com for all of your trailer needs!! Thanks etrailer and will doing more business with you soon.
Larry D.
9/3/2016
quick ship, exactly as pictured.
Brad N
9/3/2016
Very satisfied with the availability of parts, how fast my order was shipped & customer service. Order was received in a reasonable time, most importantly, it was exactly what I ordered. I will absolutely use etrailer for any trailer parts that I need in the future.
Josh B
9/3/2016
Good instructions; item exactly as advertised. Company shipping is lightning fast and communication was excellent. Buy with confidence!
John S
9/3/2016
Very satisfied with the availability of parts, how fast my order was shipped & customer service. Order was received in a reasonable time, most importantly, it was exactly what I ordered. I will absolutely use etrailer for any trailer parts that I need in the future.
Josh B
9/3/2016
Great site fast delivery
Joel
9/3/2016
E-trailer has the most knowledgeable and helpful staff, informative and complete web site, competitive pricing, and excellent products. Thanks for being the best.
The bearings and seals? They look great and they fit perfectly. I doubt that I will outlive the bearings so they are perfect.
Jay85553
9/3/2016
Broke the side marker light while cutting the grass (took the turn just a little too sharp). Searched multiple websites looking for a perfect match. Only found it on Etrailer.
Dennis A.
9/3/2016
a great buying experience . great product - fast shipping
darrell L.
9/3/2016
Prompt delivery and easy to use website.
John F
9/3/2016
What a great tool! It's just what we needed. Excellent quality. Shipping was faster than I expected. Would definitely recommend this to my friends and family.
Jack
9/3/2016
Just what I needed. Shipping was faster than expected. Excellent quality tools. Would recommend this company to my friends and family.
Jack
9/3/2016
Tire covers were received in great shape and timely. Really appreciate the follow-ups from you regarding delivery of my order. Your site made it very easy to find what I was looking for and the prices seemed very competitive. Thank you, and I look forward to ordering from you again. I will certainly recommend you to friends.
Gary H.
9/3/2016
Wheels have been great with no problems or issues at all. It allowed me to put larger tires on that were better for off-road. Ordering from Etrailer is great; would definitely do business again.
Pete G
9/3/2016
Great Service and really fast shipping!
perfect replacement.
BJ Brammer
9/3/2016
While on the road in my 2006 Arctic Fox travel trailer, I turned on the bathroom, ceiling, vent fan and the blade disintegrated. Motor and fan appeared to be a single unit and motor was permanently tacked to the cross-piece. Fearing that I would have to replace the entire fixture, I pulled up the e-Trailer site and was very happy to find instructions for replacing the fan blade and reference to the correct part number. Ordered new blade, and one extra, had the part in three days and vent repair took less than 10 minutes! Best site and service I've found for RV and trailer repair parts and info.
Jim W
9/3/2016
Fast delivery, great help and support
Marc M
9/3/2016
Excellent fast service from start to finish! I will continue to do business with this great company!
Mack T
9/3/2016
I appreciate your service and quality of the product.
Almon Smith
9/3/2016
Received as advertised and prompt delivery.
Robert Gouty
9/3/2016
The part was fine but the service was excellent. My part broke when I was installing it. When I called they immediately sent a new one and a return label for the old one, no questions asked, even before I returned the original one.
Dan H
9/3/2016
Can't go wrong. Tires are good quality, and price from etrailer is superb.
David B.
9/3/2016
The hitch works great!
Fast shipping!
Michael Dyksterhouse
9/3/2016
Just what we needed at a very good price!
M&D H.
9/3/2016
Great service from this part at the best price available.
Thanks etrailer!
M&D H.
9/3/2016
Exactly what I needed. And I received it exceptionally fast. Very impressed with price and Service. Thank you!
John
9/3/2016
Everything works great , great service and product.
Tom reynolds
9/3/2016
Very fast service. Thank you very much
Diana Amato
9/3/2016
exactly what i needed. website made it very easy topick out and the shipping was much quicker than i had anticipated. good job all around and KUDOS to you
steve b
9/3/2016
Received exactly what I needed and very quickly to boot. I was very satisfied with your service and will order from you again. Thanks!
Mike P
9/3/2016
Good product, shipped fast, price is reasonable
Nadyne
9/3/2016
Good price. Efficient shipping and ease of ordering. Overall very satisfied with all aspects of the purchase.
Kevin H
9/2/2016
Very fast service AGAIN! Always my first choice when shopping for trailer parts.
Bob J.
9/2/2016
Excellent service. Easy to identify items you want; fast delivery I recieved on time. I fill that I have a great backup
Cesar Penson
9/2/2016
Quick Delivery, Fits Perfect, Looks Nice. I like the tubular look and the shiny glossy paint. At least something on my old truck shines now. thanks etrailer. Will come back for all my trailer needs.
todd
9/2/2016
Called etrailer and received excellent service and advice. Also the free shipping arrived on the second day. Could not have worked out better.Great products also. Definitely use again.
Thomas j.
9/2/2016
Timely received, great product
Aslam
9/2/2016
Keys work great! Received in less than a week. No need to replace locks I found the keys at E trailer ??
Tom C.
9/2/2016
Worked out great. Received the order one day early. Very satisfied with everything.
Art H
9/2/2016
Great price
Ken
9/2/2016
Super fast shipping..Thanks a million.
Braxton H
9/2/2016
I have been trying to buy this blue wire locally but to no avail. No one sells this four strand wire which now I can I install in the hitch bar. I checked with Road Master but they do not sell this item.
I finally found eTRAILER.COM. Not only did they have the wire but it was sold as a kit! Great product, great service. & great company to do business with!
Ron R
9/2/2016
Best price around with fast shipping
Gary S
9/2/2016
Great product, great customer service and received promptly.
Camper lights
9/2/2016
Quick delivery
Steve j
9/2/2016
Great service...
Jeff
9/2/2016
You guys did awesome, thanks again
Jed
9/2/2016
Good product, good service
Ed K
9/2/2016
Received Trailer jack today and installed . E-trailer has provided superior service for each of me orders.
Best regards , Joe
Patrick O
9/2/2016
Ordered this and several other items. Received in a timely fashion. Very happy with the process. Would recommend this company to everyone. As a side note when ordering order several items together and save on shipping.
Michael K.
9/2/2016
Just what I needed for my backup camera system. Delivery was quick, ordering was simple. If I need anything else for my truck or trailer, I'll certainly take a look at what etrailer has. Thanks.
Rick D.
9/2/2016
fast, easy, good quality and price. Thanks
mark
9/2/2016
I had a difficult time locating this rather simple Thule rack accessory. Low and behold... etrailer.com had it! Ordering was quick and easy and I received my parts in 3 days. The parts are exactly like the originals I once had.
Matt G.
9/2/2016
Good product, good price, great service from E-Trailer!
Bill P.
9/2/2016
I have never had a bad experience with E-Trailer, prices are great, shipping is fast, products are good!
Bill Potter
9/2/2016
All the parts stores in my area could not find what I needed including the RV stores. This was exactly what I needed great product.
Tom
9/2/2016
Awesome Service..! Great Product..!
Seymour3
9/2/2016
Great Product, Great Resource
RDPSR
9/2/2016
Excellent product at an amazing price.
Casey B.
9/2/2016
I shopped for days locally for an appropriate spindle washer for my 4x8 trailer. Found etrailer on line and there it was! I am pleased with the fast shipping. Now I know where to go for any future needs.
Janet T.
9/2/2016
So glad we found this! Thanks for excellent service n shipping!
Ries
9/2/2016
Fast shipping exactly what I needed in order to keep from buying another hitch setup, wil do all my shopping with etrailer.com.
Don't hesitate on ordering, cause you won't find better service or shipping.
Thanks again etrailer for the help.
Scott Flowers
9/2/2016
i can't believe what great service i received from etrailer. will recommend to all my friends. the price was spot on. good job by all.
clyde S
9/2/2016
Got my stuff. Well packaged and In a timely manner. Very happy.
Kc
9/2/2016
Good product, but could be a bit brighter,, Real easy to install and looks neat.. The
best thing of it all is the Staff that works for ETrailer, They will bend over backwards
to help you and that is what is needed nowadays,,, thanks to all...
Robert N.
9/2/2016
Great Part! Excellent Price & Service. Very Fast Shipping. Highly Recommended! Thank You!
Randy H
9/2/2016
Really like this hitch for what I have. Not my first but its the best for what I have and Etrailer is a super place to get it. N
Newt
9/2/2016
Very good service.
Ron Walker
9/2/2016
Second hitch I got from Etrailer. They never disappoint. Will be getting all of my trailer supplies and hitches from them. Product is as described, mounts up without issues, and it's easy to do. Always a pleasure doing business with.
Mike R.
9/2/2016
Direct fit product for my application. No issues after a year of use.
Etrialer.com does a great job with providing product information and installation instructions.
Thank you
Mike
9/2/2016
E-Trailer was the only place that had the 1 3/4 inner width size.
The price was overall $1.50-$2.00 cheaper than comparable products at other stores and NONE of them had the correct size.
Perfect as an OEM replacement and quality product.
Great email updates on order status.
2 day shipping arrived as ordered. Thank you for using UPS!
My trailer was already prepped upside down with the stretched rusty old u-bolts off. The new u-bolts installed in no time. I have safe secure trailer axle with, ATV loaded and am ready for the Holiday Weekend!
Mark L.
9/2/2016
Fast service great prices good follow thru on service thanks
chuck r
9/2/2016
Everything arrived on time and in excellent condition, came with good instructions, took about 30 minutes to wire up brake controller, wiring and 7 pin plug. Works good, will be refering etrailer.com to my friends and buying more. Thanks etrailer!
mike linville
9/1/2016
Fast shipping and it was exactly like the one needing replaced. Best price out there.
Bob Anderson
9/1/2016
This was a prompt and satisfactory transaction with delivery in three days. The merchandise is a quality trailer light connector. I highly recommend etrailer.com for anyone needing trailer accessories.
Leonard Burger
9/1/2016
Product was good quality! Easy to use website! Shipped quickly with ability to track location of package! Happy with all aspects of product and purchase! Good job trailer.com! Will definitely order again from etrailer.com.
George C.
9/1/2016
Exactly as described. Highly recommended.
Mark S.
9/1/2016
Very Fast shipping to Canada and great parts to fix my old myco boat trailer.
Jay
9/1/2016
Good kit for rebuild, good price and prompt delivery. Have ordered from them before and will again.
Eddie Walker
9/1/2016
Got my trailer jack about 3 days before I thought it would arrive! It is exactly what I ordered,also looks and works great!
The price was $10 cheaper that I could buy at my local farm supply store, and had free shipping!
I HIGHLY recommend this company and the products they sell.... I WILL be going back for more items as I need them!
Thank You etrailer.com!
Mark the Viking
9/1/2016
I was very pleased with the quick response to my order and prompt delivery.
Nancy C
9/1/2016
Quality seems good and fit exactly as needed for the hub rebuild. Everything I have ordered in the past from ETRAILER has been good quality. They are my go to source for trailer parts and supplies.
Rob H
9/1/2016
exact item as ordered, fast delivery, accurate tracking,,,,
follow up to make sure company service was perfect
definitely will do business with etrailer.com in the future
montana bob
9/1/2016
great product and great place to do tradeing with
benny R.
9/1/2016
I have always had good luck with etrailer products. Service is great.
Dave F
9/1/2016
I recently purchased 2 sets of the RG04-040 grease caps for my Holmes car trailer. My original ones were leaking grease all over the wheels and were dented. The caps from etrailer arrived just a few days after I placed the order, they are high quality and installed nicely. In addition, etrailer followed up with me on the purchase. I am very pleased with the product, the quick delivery and etrailer taking the time to follow up.
I plan on using etrailer for future trailer needs and recommend others give them a try as well. So far, the experience is flawless!
Darin Jobe - Winchester, VA
Darin Jobe - Winchester VA
9/1/2016
Great seller, communication is a perfect 10. Service and delivery were perfect.
Brad Larson
9/1/2016
great price, fast, inexpensive shipping! Product was accurately described!
Tyler H.
9/1/2016
Great transaction fast service A+
Anthony Z
9/1/2016
I was so happy to find these L bars. My old ones got bent from use. The person I spoke with on the phone was very helpful and didn't give up the search until she found these for me. Then she emailed me pictures and description of the products I had asked about. Delivery was fast.
Great service.
Helen
9/1/2016
Product arrived as described and on time. Great service.
Brian
9/1/2016
Just what I needed. Good quality. Excellent customer service helped find package missing in my local PO.
Thanks!
Rich d
9/1/2016
Customer service was very helpful when choosing the correct lock for ball hitch, fits perfectly. They answer the phone and follow up with questions , and provide the right answers.
Bob M
9/1/2016
Very high quality parts. Customer service does an excellent job. Comes in very well packaged in a box with lot of protection. They have instructions on youtube on how to wire this in and give detailed professionally and well crafted video instructions.
Enjoyed working with them.
David T.
9/1/2016
Excellent product, very durable, heavy duty looking, high quality. Not expensive and it comes with excellent instructions that are available on youtube on how to wire it to your truck. They give you so much details that anyone with proper tools can do it. Working with them was easy and enjoyable. They are knowledgable and professional to work with. Thank you eTrailer!
David T.
9/1/2016
Etrailer is the place to go for trailer parts. Fast and efficient shipping. I will continue to order from them in the future. Thanks Etrailer :)
Julie H.
9/1/2016
This particular adaptor was not available locally and we needed one on very short notice. The staff at etrailer made sure the product was shipped overnight so we could depart as planned the following day. While many promise good service it would appear etrailer actually has product in stock and works at getting it delivered on time, a combination that is not so common these days.
Thanks
Gary L.
9/1/2016
Paid for two day shipping, needed it before a trip and was on my front porch when they said it was gunna be. Thanks.
Chad W.
9/1/2016
Great product and service.
EDWARD KENNEDY
8/31/2016
Exactly what I ordered and delivered as promised, customer service is great and very friendly and helpful on the phone.
David S.
8/31/2016
excellent service
Kirk K
8/31/2016
Exactly what I wanted at half the price than other dealers, Customer service top notch, very friendly on the phone and delivered everything as promised. I recommend etrailer for all your needs, they care and I will be their customer for life.
David S.
8/31/2016
Great customer experience! When my order went in it was discovered that part of the order was out-of-stock. An employee called to tell me about a potential delay and had already identified a suitable substitution. My order went out the door with only minutes before end of the day. That is a great customer experience.
Gordon S
8/31/2016
Perfect bolt up fit; super quick ship. etrailer now on my favorites tab.
Duane H.
8/31/2016
They provided the correct parts the first time as opposed to others who just don't get it right. Great customer service and great following up after the sale.
Art
8/31/2016
etrailer is the best for what they carry. ive found things here that i cnt get anywhere else.
only issue i had was NOT finding an item, which i found in some obscure spot
scotty
8/31/2016
Fast service. They know their products. Installed it myself. Looks great.
Frank
8/31/2016
The way you handle my order was very good I got it sooner than we talk about and everything was box up great and in good shape when I got it. I think you did a great job and I will use you again and tell all my friends about you.
Randy Helms
8/31/2016
Great experiance. This was my first time using etrailer.Com and it was a great experiance. Shipped fast and packed well. Products are just as explained on website. WI'll definitely use etrailer.com again in the furure.
Tommy C
8/30/2016
Just want I needed to replace a lost cap on our trailer jack. eTrailer.com is a great source to find the hard-t-find parts that RV dealers do not carry. They are my go-to source for our cargo (racing) and RV trailers!
Heinz Roy
8/30/2016
Great products and fast shipping
Randy G.
8/26/2016
etrailer has always taken very good care of me. I have purchased thousands of dollars with of products from them and I have always gotten great service with speedy shipping.
Kev
9/2/2015
Prodigy 2 brake controller and related parts.
I just finished the install of a Prodigy 2 brake controller in a 2012 Chevy 3500 Express Van.
Following the instructions all went well until I tried to find the correct wire, under the dash, which powered up when the brake peddle was depressed.
eTrailer to the rescue... a nice new 2012 Chevy Van video which demonstrated using a new fuse adapter thus avoiding searching for the one correct wire under the dash... thanks to eTrailer another install is complete.
Harry
4/3/2015
Very easy to order and products are very well. Quick shipping to get the job done, Thanks!
Daniel
3/29/2015
Had a problem with the converter box for the trailer lights that I purchased from e-trailer. Although it was an inconvenience to take the part out again and replace it with a new one. They worked with me until the problem got resolved. Thanks to the whole team at e-trailer.
Joseph
3/22/2015
I am very pleased with my on line shopping experiences with e-trailer. I purchased a brake controller and weight distributing hitch with sway bar on line and when the hitch was delivered, the box it came in had been damaged and some parts were missing. E-trailer sent out another hitch the same day, no questions asked. The brake controller and hitch are of high quality and have been in use daily since last November and have worked flawlessly that entire time. Highly recommend e-trailer for product, price, and service!
Frank
3/21/2015
I ordered a Raider hitch for my husband for Christmas. It was mailed out the day I ordered. I received it very quick. It is a nice sturdy metal. I am very pleased. Looks fantastic! I would order again from this company and recommend it to anybody.
Gabrielle
3/19/2015
fits well easy instalation
Albert
3/10/2015
Great service, wonderful people. Got a much better price than the mfgr gave me. Received the item in a timely manner. etrailer is now my go to place for my RV needs.
Edward J
3/10/2015
I purchased a stabilizer jack for my trailer, I crushed mine.
The price was great, it was delivered on time, and it worked great. It was exactly the same as the one installed on my trailer, so the exchange was extremely simple.
Joseph
3/6/2015
Received my tire chains and they work perfectly, love them.
Randy
3/6/2015
The Swagman II is a top of the line, sturdy bike rack! Installation and loading our 2 bikes on our Buick Enclave was seemless! Ratchet system is definitely a plus. Could not be happier with the stability during a 1600 mile trip from Michigan to Florida in every weather condition. Highly recommend the locking receiver pin. Thank you E-trailer for an excellent shopping experience and timely receipt of our order.
Bonnie
3/2/2015
Always get what I needed and great service at a reasonable price. A whole lot better than going out and trying to find it locally
Steve
3/2/2015
The young lady that took my call was very helpful. I didn't know etrailer even sold the flaps I was looking for. Thank you
Eugene
2/26/2015
This is the second purchase from e-trailer. Both times the product has been great, shipping / lead time has been great, and the pricing has been awesome. I recommend this web site for any trailer hitch purchases! I e-mailed questions about the lead time and received a prompt e-mail response. Great company with great people working for them.
Aaron
2/25/2015
The service was great and the personal you talk to generally has knowledge about the product they are selling very hard to find now a days. I will continue to shop with this group as every experience has been good so far.
Richard
2/25/2015
These guys are great. Twice they have found what I couldn’t find and at a lower price. Also, their service and response are outstanding.
Charles
2/23/2015
Great quality products, received quickly even though I used the inexpensive value shipping. This is the 2nd time I have ordered from them. I definitely recommend this company!
David
2/23/2015
The online site is so informative with reviews and how-to videos that it made the decision on what to purchase very easy and straight forward for my 2012 Tundra install. I like the fact that I did not need to talk to customer service to figure out what I needed all the information was available. Price and shipping was very competitive and I will continue to shop at etrailer.com.
Tow
2/23/2015
I bought a trailer hitch receiver for my 2006 Honda Element. I had seen reviews saying how easy it was. I was very skeptical. It took me less than an hour to install it. Also bought a Softride Element 4 bicycle rack. Used it today for the for the first time. Works fine. Yahoo!
Patrick
2/22/2015
I love etrailer! The website makes it easy to find the items I want. The descriptions are accurate. Lots of helpful videos. I especially appreciate the transcripts of the videos as I can read them quickly when I dont have the time to watch the video. Items are always well packaged and arrive pretty quick.
Dawn
2/21/2015
excellent experience.
Mervin
2/20/2015
Jena very helpful with order ,contacted my several times to help on Colorado 2015 4x4 base plate & tow bar Thanhs
Dwayne
2/19/2015
Great product. Shipped and received promptly. Easy installation YouTube video really helped. I would definitely buy from etrailer.com again.
Carl
2/18/2015
I own a CRV and travel a lot to dog shows. There is a lot of equipment needed for dog shows, and it didnt fit into my vehicle as my dog grew out of his puppy crate and into a larger crate. My plan was to purchase this trailer in lieu of buying a larger vehicle so that I could pack all the gear for dog shows into the cargo carrier leaving plenty of space for my dogs crate in the back of the vehicle. I called to place my order to make sure I was ordering the correct item. Customer service was fantastic. The trailer arrived in 2 days, which was very impressive. It was very easy to assemble and attach to the hitch. It is heavy, but I am a girl. My husband lifted it without a problem. The plan was perfect and worked like a dream. The option of the carrier folding up against the car was a definite plus and I would recommend this to everyone who considers this as an option. Great product, great customer service and incredibly fast delivery.
Eva
2/18/2015
The service is the best and you have always had what I was looking for at a great price if not the best price.
Thomas
2/18/2015
I couldnt believe how easy the 7 pin 5th wheel adapter was to install. Just plug and go and no wires to splice. I would definitely order from etrailer.
Brad
2/17/2015
I ordered the T-connector for my 2000 Jeep Cherokee.
I must say it was even easier than they had said to install,and now all my trailer lights work just wonderfully.
I am Most impressed with the quality of this product and it was delivered within a reasonable time frame.
Indeed I would recommend this to anyone who is trying to equip a Jeep Cherokee with a trailer.
Johnny
2/17/2015
Thanks you for the Awesome Customer Service! I received my replacement part within days after you received the old one. I will definitely tell friends about your company.
Brent
2/16/2015
I bought a: Adapter 7-way [new # 20321]. Which makes my four-pin into a seven-pin adapter for pulling my pop up camper around with my 1996 Ford Aerostar van. Once again, I chose an etrailer.com product. The product works great and was easy to install. I chose the product after reading other folks reviews on the website. The web photos and instructional videos are very helpful make sure you ground the wire on the new seven pin or it wont work. The delivery was fast and the product is as advertised.
Elliott
2/16/2015
I ordered a towbar bracket for my 99 4Runner,
I was very please to receive it in only 3 days.
It went on great and I want to say thank you.
Richard
2/16/2015
fast shipping,good price
Tim
2/16/2015
The whole process was a great experience and the product was delivered sooner than expected. Kimberly D was a great help in going the extra mile on making sure my order was corrected after I needed to add additional products.
Will use them again and again.
Tim
2/16/2015
Strong technical experience, great response time to answer the questions I had, follow-up to be sure I got what I wanted, reasonable price, on-time shipping why would anyone go anywhere else? I left a question about a back-view camera for a camping trailer and got the answer, and a follow-up question was rewarded by a very helpful connection directly to the manufacturer a part I wanted was not standard, because I was using the camera as an intermittent rather than permanent connection.
William
2/16/2015
Couldnt be happier with the customer service, great prices and fast shipping!
David
2/15/2015
This my second brake controller to order from etrailer. I ordered the Teshonka P-3 with a cable specifically built for my 2015 Toyota Tundra. Instructions were spot on. Video would have been helpful but I had enough information to do the job in 30 minutes. Shipment was prompt and web site has tons of helpful information.
Ervin
2/15/2015
Fast service! The hitch fit perfectly with good instructions.
James
2/15/2015
Great company to buy from. Has quality products and keeps you up to date on your orders
Cory
2/14/2015
Looks nice on the truck, went on easily, just needs bigger rubber s as are not thick enough to keep it from rattling.
Was happy at how soon it arrived and it came in good condition.
Would be nice if there were a strap or something attached for when it is lowered down to load something.
Wade
2/14/2015
I had to adapt an existing tow bar for a new tow car I recently purchased. I called a number of times with questions, got a different sales person each time, but every one of them appeared to be an expert on the subject and knew their products. They quickly helped me identify my needed parts and my order was shipped immediately with free shipping! Great experience.
Timothy
2/13/2015
It was easy to use the website. I received the product in a very timely manner and in excellent shape. It was exactly what I needed. I will feel confident that I can use the site again for future needs.
Uzziah
2/13/2015
I was very happy to find the parts I needed at your site to complete the conversion from mobile home hub/drums to a standard 6-lug x 5.5 hub/drum on my flatbed trailer. All of the reviews you have posted on each of your parts and all of the detailed information available on your sight proved to be extremely helpful in ensuring I ordered the correct parts. Your prices were excellent and free shipping was a nice surprise also, not to mention the quickness in which you ship your orders. I also found many of your products to be superior in quality to what is available in my area. For example, the dust cover caps for the hubs I ordered were probably twice the metal thickness of the cheaper ones that are normally available here. These ones should stay looking good much longer! In addition, you were able to provide me with information on upgraded seals, that will prove to be much more robust than the standard single lip seals. I was so happy with my order I went back online and ordered my new trailer rims from you guys as well. I will continue to come back to etrailer.com for my trailer needs! Thank you!
Chadwick
2/12/2015
Business with this company was GREAT!!!! Easy ordering and very fast on the shipment!!!! The item that was purchased was exactly as described!
Thank you!!!
Jean
2/12/2015
The bag works really well. We use it for our luggage when we travel for gymnastics with our grandaughters. It holds all of what we need it to.
John
2/12/2015
I have recently discovered etrailer.com. For the last 2-3 weeks, I have watched numerous self help videos, reviewed parts and prices, and ultimately ordered a variety of trailer parts to update a livestock trailer with new brakes, hubs/bearings, and hardware. I compared parts prices with my local trailer supply and found etrailer.com to be very competitive. The free shipping and parts delivery to my home was a big benefit. I cant thank you enough for the videos you produce and make available for do it yourself people like me along with the customer service and support. I have already recommended etrailer.com to a contractor friend of mine that routinely needs parts for his construction business equipment trailers. Ill be back for my next project:
Joseph
2/12/2015
Great, easy to use website with LOTS of helpful information. Purchase/shipping process was equally easy :
Mark
2/12/2015
Received order in a timely manner, It was as described by seller. Price was reasonable. Thank You
Ronald
2/12/2015
Hitch and trailer wiring for my 2008 Nissan Frontier Crew Cab is awesome. super fast delivery, easy self install. This is the second hitch and wiring kit I have purchased one for my 2012 Kia Sorrento, and this company rocks.
Russell
2/12/2015
Exceptional service. Wish other companies could follow the lead of putting the customer at the forefront.
Brenton
2/11/2015
Very satisfied with etrailer, Wayne H and George J kept me posted during the process.
Bruce
2/11/2015
Pictures did it for, i saw my car and the hitch
Daniel
2/11/2015
trailer.com is the greatest site for all trailering needs, their experts know everything there is to know about all the products they sell. I would not shop anywhere else. Love these guys.
James
2/11/2015
I always enjoy shopping with etrailer.com. Great selection, prices and support!
Couldn’t have a better experience….
Keith
2/11/2015
Great service
fast shipping
good product Thanks
Lawrence
2/11/2015
as usual high quality, courteous people to deal with, and knowledgeable. quick shipping definitely will shop again with them.
Bob
2/10/2015
Great service so far. Excited to get my gear, should be here by the end of the week.
Danny
2/10/2015
so far its been a great, service has been great,
the people Ive talked to on the phone, I thought it was great that Nicky called me on a Sunday to let me know my order has been delayed by a couple of days. This is a first for me. Will order from etrailer.com again
Dennis
2/10/2015
I ordered a set of mirrors from etrailer.com 2/9/15 around 5:00 PM. I got home and began researching on line about towing mirrors and decided the mirrors I ordered was not what I really wanted. I called etrailer.com at approximately 9:00 PM EST. Mark took my call. I asked him if I could cancel the order I placed in the afternoon and order a different set of towing mirrors. He said let me look to see if the order had gone out. He said I could change the order. Mark was extremely helpful and courteous in every way. I cannot say enough about how eager and willing he was trying to make me happy. Mark made my experience with etrailer.com great!
I will definitely shop with etrailer.com again and recommend them to my friends.
Greg
2/10/2015
The hitch I purchased fit perfectly and the YouTube instructions were right on. I will do business with etrailer again.
Jerald
2/10/2015
Excellent service, glad we found your site and will do more business with the various jobs coming into our shop. Thanks!
Jim
2/10/2015
Everyone seems very knowledgeable about their parts they represent. Also very friendly staff and fast shipping.Even returns were taken care of promptly.
John
2/10/2015
great prices, fast order processing, very helpful CS reps. Will order from eTrailer again! They carry everything you should need for towing.BUT be careful on the shipping method!! Value economy shipping is slower than Pony Express!!! 7 days to ship 91 miles. You can walk faster than economy shipping.
John
2/10/2015
I feel secure getting things from etrailer. Shipping is fast and communication is good. They also give reliable advice on products. In this case the Ultra Fab jacks are working out well. They replaced the original underpowered jacks on a 5th wheel.
Keith
2/10/2015
My order just shipped today, so I cant say much about my order. I can say that I am very impressed by their customer survive. I received two phone calls from etrailer today, the first , to confirm my shipping address because it was not the same as my billing address. This additional security follow up was appreciated. The second call was two confirm that I had actually ordered 2 of the same item and that the order was correct. I laced my order late last night and received the calls today and also confirmation that my order had shipped. So far I would recommend this company and I will buy from them again
Paul
2/10/2015
I took me 2 minutes to find what I was looking for and the shipping was excellent along with the price.
Rich
2/10/2015
Great products at great prices. Excellent website one of the best Ive seen for e-commerce I love the simplicity. Havent needed the customer support yet, but Im guessing its great, too!
Steve
2/10/2015
Super fast, efficient transaction!
Terry
2/10/2015
Great customer service! very knowledgeable ordered on Monday will have product on Friday. This is in very Rural NE Montana. Will use this Co. again. Really great to get this kind of service these days. Thanks Juanita
Chuck
2/9/2015
Everything we ordered fit together easy. We are sure we will shop with eTrailer again.
Craig
2/9/2015
Very good customer service, I appreciate tbe quick emails to update the status of my order.
Darrel
2/9/2015
Top notch site with very helpful video demonstration. Ordering was easy and quick.
David
2/9/2015
Great site! Quick service!
Denise
2/9/2015
I know when I receive my tires
Erick
2/9/2015
Great service, quick delivery, fit perfect did it on my driveway with jack and jack stands.
Fred
2/9/2015
I am very happy with the personal service. It is a lost art.
James
2/9/2015
As usual, a quality experience. Received the part I ordered, it worked as expected, and shipping was timely.
Jeffrey
2/9/2015
The mud flaps worked great and were easy to install. The service was excellent and when I incorrectly put in my order quantity, Tamara called to confirm before the order was finalized. She followed through to the end and I couldnt be happier with the service.
Jeffrey
2/9/2015
This is my 3rd or 4th order from etrailer. I give them 5 stars for excellence!
Jennings
2/9/2015
Great customer service. Anyone can sell a product online its the people behind the product that make the difference, and these people know their products!
John
2/9/2015
Terrific online shopping site, had the item I needed and went the extra mile to ship it in a timely manner at a reasonable cost. Received a quality product.
Michael
2/9/2015
I ordered a hitch for a 2014 Hyundai Accent. The shipment received much faster than I expected. Installation wasnt very difficult. It looks great and discreet. Hopefully, I will try it out soon with a new bike rack.
Paul
2/9/2015
Great customer service. They explain everything and never pressure you. Great web site. Great pictures and movies to explain product. Keep up the good work
Randy
2/9/2015
Great job processing my order.
Scott
2/9/2015
I appreciated the personalized attention, attention to detail, vast vast selection and super fast shipping. Thanks etrailer.com!
Burt
2/8/2015
Love the pictures to pick out parts.In the past I could not find these pins for my wheelchair ramp in the past. In the mid-west they do not hold up with the snow and salt. Thanks Dan
Daniel
2/8/2015
It was so easy to complete the order had no problem with any of the processing
David
2/8/2015
Ordered E-track in the evening, had shipping data in the middle of the night with a free upgrade on shipping. Good prices, great customer service.
Gerry
2/8/2015
My fenders came quickly and in great condition. Its always a pleasure dealing with etrailer.com!
Greg
2/8/2015
Was very pleased how fast it was shipped!!
Joe
2/8/2015
Nothing but great. Great products, great service, great shipping. Real top notch company to do business with.
Peggy
2/8/2015
As always finding what I need for towing, rv,& specialty hitches is easy. I have purchases several times and have been happy with the selection, service, and cost. Have not received the latest item yet but have no doubt it will be as advertised. More to come.
Timothy
2/8/2015
Its a breath of fresh air to come across customer service like I experienced at Etrailer. Michelle was extremely helpful, knowledgeable, and understanding and I will always purchase my trailer supplies through Etrailer. Thank you for all your help!!
William
2/8/2015
It was a true pleasure shopping with etrailer. I did my research online and they had the knowledge base with all the parts and specifications for my application. I ordered the parts and then found them cheaper on another website and sure enough etrailers price promise came through and provided me with a credit for the difference. The shipping and the package was perfect, the hitch came very nicely boxed in a sturdy box which was not all torn up nor falling apart even though this is a heavy item. Just like they said the installation was 10 minutes and looks just like it would had been installed at the factory. Great Job etrailer!!!
Carlos
2/7/2015
The hands down best place to find the name brand towing accessories and new innovative products available...
And I can always count on them for the quickest processing and shipping I've ever seen…
Thank you again etrailer for caring that I get the right parts at the right price and as quickly as possible…!!!
Dan
2/7/2015
very pleased with ease and speed with ordering. had a little trouble with fone # and called them up to fix to right # and the gal told me part of order would not be sent out for 3-4 wks. I informed her I only ordered that part to get above min free shipping and that was no big deal. so she swapped item that was in stock for backorder item so I could get main order in speedy time.. how many other companies would do that on their own.. I highly recommend them. dave-
Dave
2/7/2015
Carla, at the front desk was exceptional. She got us the parts we needed very quickly and was very helpful in helping us determine exactly what we needed. Thank you Carla!
Gary
2/7/2015
It went very smooth ordering a break controller over the phone to a knowledgeable operator. I would have done it online but had some trouble with the quality I wanted.
Greg
2/7/2015
There was great descriptions and information about the parts I needed. I had a lot of confidence that I ordered the right parts. It was delivered in a timely manner and worked great.
John
2/7/2015
very happy with the delivery and product
Mary
2/7/2015
I ordered a Roadmaster towbar and base plate from etrailer because they offered the best price. The service after the order was exceptional! I received my order in a few days, along with follow up from George asking if everything was to my satisfaction. I decided to install the base plate myself and the video provided by etrailer walked me through it, step-by-step. I called with a question and spoke with Nikki, who was very helpful. I will continue to do business with etrailer because of the high level of service and will recommend them to my friends.
Rick
2/7/2015
First time prchasing from etrailer and will buy again for sure! Fast,accurate and pleasant transaction.part fits great and shipping box w/ part was excellently packed.
Robert
2/7/2015
Thanks George J for the favor, I just hope this all works out.
William
2/7/2015
as usual the order and delivery was handled with
professionalism and in a very timely manner. the
order arrived exactly when I was told it would when
placing it. VERY PLEASED
Albert
2/6/2015
Sales response was rapid, did not charge my card until shipped. The site had multiple options for my application, not just the most common.
Alex
2/6/2015
Excellent service. Product was shipped the next day. Product works great and was easy to assembly.
Brian
2/6/2015
I was very pleased with the service from Julie. She was most diligent. Thank you
Brian
2/6/2015
Spoke with Caleb Wed and he answered all my questions and said I should have my order Monday or Tuesday but he must have been putting it in the box as we talked as I got it Friday afternoon. Great customer service and fast shipping.
Carl
2/6/2015
I was really impressed with your service And shipping was quite expedient .
Thanks
Carlos
2/6/2015
The power jack was delivered on time and I save a lot with Etrailer I put the unit on it works great! Thank you!
Carlos
2/6/2015
I AM GLAD I FOUND YOU GUYS TO BUY PARTS FOR MY TRAILER MY ORDER IS ALWAYS SHIPPED OUT QUICK I REALLY THANK YOU
David
2/6/2015
I received my order today from etrailer. I was very pleased with how quick it came and the perfect condition of the package.
I had placed my order on 2/4/15 and it came on 2/6/15. How great is that?
Thanks etrailer.
Deanna
2/6/2015
The Husky Brute trailer jack arrived in three days without designated special handling. The unit was as advertised. The installation and operation instructions were complete and well written. I believe the unit is a good value for the price. I appreciated the free shipping.
Dennis
2/6/2015
I purchased this kit and installed. Everything went well except I will repeat what others have said that the green ground wire is probably 1 too short.
The unit worked perfect for months but developed a short in the control box. Since it was less than a year old I could return it for repair or replacement. etrailer stood behind the products they sold and replaced the unit. I couldnt ask for anything better. Thanks for great customer service.
Don
2/6/2015
Excellent AAAA+++++++
Gary
2/6/2015
Very good to deal with. Part was just as shown and quality was good. Shipped in a short time. Very happy.
Gene
2/6/2015
Very easy, accurate and fast. Fixed a mis-order my fault cheerfully and expeditiously.
Greg
2/6/2015
Easy shopping and checkout.Great communication and fast shipping. I dont know what could improve on that.
Jerald
2/6/2015
Service is exceptional. Great response time and service when ever I have had any problems or questions. The only issue I have is that on some of the products the light wiring schematics/instructions are wrong/incorrect.
I will definitely continue to shop at and recommend e-trailer to other people.
Lorne
2/6/2015
Great product. Came on time and extremely easy to install.
Thank you
Michael
2/6/2015
One of the best online shops out there. The website is clear and there are no annoying popups to slow you down. Products are excellent and easy to compare. The free shipping is fast and makes them impossible to beat. Every time we install a hitch on our own vehicles or those of a customer, we use etrailer.com
Peter
2/6/2015
It is just wanted. As soon as the weather gets better I will install it. Thanks.
Robert
2/6/2015
I would recommend etrailer to anyone who asks. Customer service, product quality and pricing is second to no one, I ordered several items including a tow bar for my F 150 Raptor that I needed to have in order to go on vacation. When I realized the delivery was being held up by some other parts that were on back order, I sent an email to my sales person on a Sunday morning letting her know my concerns. I had an email back with in a few hours with an offer to split the order up and make sure I got what I needed. The parts arrived as promised and all is good!!! Thank You ETrailer!
Ron
2/6/2015
Things were very easy to find on your web site. I had a very pleasant experience and the shipping was very very fast.
Steven
2/6/2015
Customer Service:
Excellent on taking care of item damaged in shipment. The item to be replaced was going to take eight to ten days to be delivered. I had planned on finishing the job in three to four days. The service rep said they would check and do the best they could. I received a phone call the next morning. I was getting the part when I needed it. I also received a email confirming shipment.
Product Experts:
Good response and very helpful technical advice.
Quality of Products:
This is my first order with etralier. The quality of the products I received are top notched.
Aaron
2/5/2015
Ordering was easy. Good pictures and specs. on the products and viedos were very helpful. Thanks
Barry
2/5/2015
Very helpful.
Bert
2/5/2015
The front hitch for an F-250 arrived in a reasonable time. The box was a bit busted, but there was no damage to the hitch. Mounting on the truck went as advertised. All in all, a good experience.
Bruce
2/5/2015
Etrailor has always given me great quick service. I placed this order one evening and as usual, it shipped the next day.
Garry
2/5/2015
Fast delivery, wide selection choice.
Great place to do business.
James
2/5/2015
I have bought several items from eTrailer over the past couple of years and always found them to be a great company to deal with. Great prices, great products and super service.
James
2/5/2015
Quality materials/product.
Easy install.
Rapid processing, fast delivery.
Knowledgeable, very helpful
telephone ordering.
James
2/5/2015
Super fast shipping. Simple. Excellent. 5 stars. Thank you
John
2/5/2015
Very informative site, thankful for the installation videos, and vehicle, wire pairing for brake controllers.
Joseph
2/5/2015
on-time shipment, product just as advertised.....loved it
Keith
2/5/2015
Nice place to do business with, great communication.
Kenneth
2/5/2015
The experience was very good. Juanita made it very pleasant.
Linda
2/5/2015
You guys are great! I feel that I received help customized to my specific situation including emails from etrailer.com and had my questions answered promptly and accurately. I ordered a couple of 90+ lb items and the boxes were a little damaged during shipping, which I think is to be expected though no damage to contents. As a result, a couple of washers and cotter pins were missing, but I worked with Nikki R. and I gotta tell ya, she was awesome. Super responsive and made me feel like I was her most important customer. Replacement parts were mailed to me immediately. Like so many other reviews, I cannot recommend etrailer.com highly enough. I will not hesitate to order from them again.
Mark
2/5/2015
Received as promised and exactly as promised. Always a great experience with etrailer. Glad you all are here!
Stephen
2/5/2015
Excellent buying experience! As soon as I entered the order I had a confirmation email and followup email from a human being!
Great vendor to work with, highly recommend, Cole at etrailer is a pleasure to work with.
Christopher F
2/4/2015
I had a problem with my order UPS lost parts of one package one call to Julie in customer service. A new part was shipped and was in my hands right now. The best outfit Iv worked with, I will allways call E-Trailer first. They take care of the customer and thats important to me.
Corkey
2/4/2015
I have done business with etrailer before and I have always been extremely satisfied with the value and rapid shipment of there products The ease of ordering on line and a great write up about the product has given me the information I need to choose the item that best fits my needs
Donald
2/4/2015
Got the part Wednesday after ordering on Saturday! Very reasonnable time in my book on regulat shipping! Reviewed the excellent video on line with the details of our vehicle! Had the wiring installed in about 20 minutes with NO cutting or splicing anything as described! Dealer could not have done better! Truly impressed with the whole experience and will recommend you to friends without a doubt! Hope you are on Facebook? You will get a like and share from me! Thanks!
Gary
2/4/2015
I needed a hitch for my Honda Pioneer. My search took me to a number of sites but I found exactly what I needed at etrailer.com. Better yet, an hour and three minuted after I placed the order I received an email telling me it had been shipped. With selection and service like that, Ill look to etrailer.com for other items I might need.
Glenn
2/4/2015
I am satisfied with my purchase thanks!
Guillaume
2/4/2015
great line of products it took a little while work my way around your system to find what I needed. Thank you
James
2/4/2015
I always wonder what the outcome will be with ordering from some company on line for the first time. e-trailer confirmed my order right away and notified me the next day that item was shipped. and the tracking site they provided was user friendly as that it had a U.S. map showing the travel path of package. Before I had ordered the hitch from them, I had searched another site because they boasted super savings on hitchs. The site showed the class III hitch I was looking at marked down from $234 to $140. That was $5.00 more than e-trailers same hitch which was not on sale. I bought the one from e-trailer. I hate dishonesty in any form.
Jeff
2/4/2015
Great service and knowledgeable
Kenneth
2/4/2015
Some of the best customer service I have recieved, Katie D. Answered all of my questions before I could even ask them. Professional, polite, knowledgeable and great prices. Thank you.
Ruby
2/4/2015
Great people to work with. Shipping is fair and prompt. I will keep coming back for their great product selection and great personal service.
Terry
2/4/2015
Very fast service, placed my order and it was being shipped within hours of purchase. But what sold me was the price, best on the web I found. Thank etrailer.com
Thomas
2/4/2015
Very reasonable pricing and fast service. Couldnt ask for more. Thank you.
Thomas
2/4/2015
Vince was very helpful in answering my questions and placing my order. I am very happy with the fast service and rapid shipping. I look forward to doing business with etrailer in the future.
Tom
2/4/2015
so far so good.
Art
2/3/2015
Great source for all of your trailer and hitch needs. Shipped my order within 4 hours.
Charles
2/3/2015
They were very prompt with responding to me and the shipping was extremely fast. The exhaust system came about a week earlier than I expected. Very happy customer and will return. Thank you.
Dan
2/3/2015
This is the second time I dealt with e-trailer and my experience was beyond what I expected. My first experience was in Canada and I received my product on time as promised and both times the product I received was better than expected plus the instuctions and video were easy to follow. I will deal with e-trailer again. Thank you.
Garry
2/3/2015
I love shopping etrailer from the convenience of my home.
Your prices are always fair and your people are very knowledgeable about the products that I have purchased.
Guy
2/3/2015
I havent received the mount . So I cant give you the whole picture yet. So far with the ordering process everything has been good. Glad that you showed part of the installing process on your web site. Real helpful in knowing which mount to order.
Harold
2/3/2015
I thought that the product was shipped extremely fast! The only complaint I have is that is was shipped I believe UPS, but then delivered to the post office. Once it was received at the post office is when I found it to be difficult to get. That is the only issue I had, which was not your fault, it was the unreliable post office! My son hasnt installed the product yet, but Im sure it will work just fine.
Jacqueline
2/3/2015
By: Tom Lane
I ordered the 15K Pro Series sliding fifth wheel hitch to replace a Reese hitch that was stolen off my pickup truck.
The ordering process was very easy on-line and the unit arrived one day ahead of the scheduled date.
The unit came packed in two boxes one containing the lower slide unit and the other had the receiver section.
Installation and assembly took about 45 minutes The direction were easy to follow. The unit fit into the bed rails that were on the truck. Thanks again for the quick service
Thomas
2/3/2015
I absolutely love this site. There is great information on here for everything related to trailers and towing. You guys/gals do a great job at you research. I also really like the order tracking on this site, it is second to none.
Timothy
2/3/2015
We have bought several different items from Etrailer in the last year and I can tell you that their customer service is beyond compare. They usually ship your order the same day that you place it, and we receive it within just a couple of days. We love all the how to videos that they have on their site, they are very informative and certainly help the Do it yourself people like us. Thanks Etrailer!
Adrienne
2/2/2015
Called Etrailer today and got excellent service. Explained the part I needed and they knew just what I was looking for. The parts shipped the same day. I will be doing more business with etrailer.
Greg
2/2/2015
Quick response that order was filled and shipped. Great service as usual.
Horace
2/2/2015
ive placed several orders with etrailer and have always had a great experience with them. the you tube videos have save me a lot of time and are very well done.
its always a pleasure dealing with this company. Even returning items seems to go well. It takes a time to get the credit back after the returned items are finally signed for in the receiving dept but at least it does work. Any time you have questions, there is always someone knowledgeable to help out. Great company to deal with.
Jerry
2/2/2015
All was perfect!!
John
2/2/2015
Got here sooner than I thought it would. Ordering was easy. Cheapest price I found.
Larry
2/2/2015
item was exactly as advertised, easy to find, it was to replace a neighbors plug adapter that was ripped out of the seven way socket. Easy check out and quick delivery!!!
Mark
2/2/2015
Absolutly wonderfull service. Fast shipping
Nick
2/2/2015
All good received part as ordered.
Shipping was slow
Norman
2/2/2015
The service was professionally handled by Debbie. The trailer hitch and Carrier was priced within the competition. The Hitch cap was on the expensive side. I would think that as a courtesy, it would be part of the Hitch package. Its free advertising for Kurt Hitches. I have bought from etrailer in the past, and i did not have any complaints, all good experiences. The hitch cap is all nickle and dime stuff..
Phillip
2/2/2015
i appreciated the personal phone call to let me know that the item i ordered less than $20 was on back order. The person asked if i wanted to keep the item on order or switch to a similar item. Very impressive customer service, in my view.
Ray
2/2/2015
I was very impressed with the way I was treated & Jena D was very helpful through the whole buying experience & made sure I was getting all the right equipment for what I was doing. I have already installed the towing brakett, I am almost completely finished with the brakemaster 2nd vehicle kit! I have completed the wiring & tested with the motorhome having complete success! I appreciate the efficiency of shipping as all was very quick & to my satisfaction!
Richard
2/2/2015
Always very helpful. I installed a hitch on my Grand Marquis with wiring and air bags in the rear coils. Very easy with the instructions and support provided.
Robert
2/2/2015
Was surprised to find a winch repair kit available for a 1989 T1401 Fulton winch. Great price on a great kit, worked like a charm on my worn out winch. The best part was the easy to follow instructional video on the tricky spring install, Genius! So glad I found this website, will be back to order more in the future. Cheers!
Robert
2/2/2015
Love the e-trailer Thule2. The only issue is one lock spring came out therefore couldnt install it. I would like to lock everything so I might end up purchasing the six lock set. Thank you for this trailer design cause it does everything we wanted for our 2007 Ford Edge.
Sandra
2/2/2015
Product delivered as promised. Used it today and met my expectations.
Sarai
2/2/2015
I am always impressed with the quality of the products and the outstanding how-to videos on the products they carry. I am a do-it yourselfer and appreciate the details that E-Trailer provides to assure doing it right the first time.
Thanks and keep up the great work.
Gary
2/1/2015
Second time i purchased from e trailer, cant beat the price, the product or the service. Highly recommend them.
Herbert
2/1/2015
Great experience all around! Super fast shipping and received my stuff within one day of ordering. Products where packaged well and easy to install. Thanks for good service and I will be a repeat customer!
Josh
2/1/2015
HEAVY DUTY. I THINK IT MIGHT BE WHAT. I NEED FOR MY 2014 HONDA CRV.I HAD TO ORDER THE RISER . WILL BE IN THURSDAY.
Lonnie
2/1/2015
I would say the ordering process, the delivery and the install instructions were right on. I would definately recamend this site to all.
Mike
2/1/2015
Hitch came quicker than I anticipated and .. it fit.. Had U-Haul install it within 30 minutes ... Amazing service from e-Trailer..
Ronald
2/1/2015
Great product guys,quick shipping,good price. You guys rock!!!
Ari
1/31/2015
Product works great, good service & product at a reasonable price
Kerry
1/31/2015
Everything went well they help me get the size I need it thank you
Mark
1/31/2015
Hello, I would like to say thank you for timely communications and shipping Havent installed these yet but am sure everything will be a perfect fit as they have in the past. Tnanks
Teal
1/31/2015
Very knowledgeable personnel and had the order at my door the next day! Great service!!
Terry
1/31/2015
Tried to order 2 times from Amazon because of free shipping but they could not fill the order. I had been to your site when researching hitches so I decided to see if you carried the Boone Docking Station Bike Rack Storage - Stand for 2 Hitch . and found it in stock, Called and ordered it because I wanted to make sure you had it in stock. Your service person verified it was in stock and I received Email conformation within 10 min and shipping notice soon after.Thanks
Vernon
1/31/2015
Ordering was easy and seamless, and a prepared shipment on a Saturday was surprising and appreciated.
The cargo carrier was exactly what I wanted, but I could not get the in to the 1-1/4 receiver hitch. It looks like there is an abundance of paint on the end and I will have to do some sanding and repainting to get the clearance needed to it in to the hitch.
Al
1/30/2015
Great items and very fast shipping
Brian
1/30/2015
I ordered some replacement parts. Rose was very helpful making sure I ordered the right things
Brian
1/30/2015
Awesome communication....e-mailed me at every step of the process and shipped quick. The 60 LED lightbar was packaged very well, even UPS couldnt hurt it. Second time I have ordered from e-trailer and will be a return customer. Glad to see a company who takes us serious and values its customers.
Curtis
1/30/2015
Third time i have purchased from e trailer wonderful accessories at great prices all from the conveyance of your home. Great communication from beginning to end. Really like the fact off phone contact person to person with any questions either way. And always backed up with confirmation and status. First place Ill always go to for all my accessories and parts.
Eric
1/30/2015
Etrailer u guys r very nice to talk to and good to deal with ,the lights I got looked good for a week , the of the lights burned out and you guys shipped out another one the same day I called you , thank you very much!
Gary
1/30/2015
Vince was very professional, quick and accurate with the part I needed. Vince is a good investment in your business. Pay him well. Treat you assets well !!! And you will always do business. Thank you
Gus
1/30/2015
etrailer is a very attentive customer oriented company. Their products are first rate. Prices reasonable. You could not ask for better service. I highly recommend etrailer. They will not disappoint you!
Ken
1/30/2015
customer service was very helpful.
Paul
1/30/2015
Fantastic shipping cost to Montréal Canada.
Item as described
Pierre
1/30/2015
Excellent fit and finish. This piece will work perfectly for my multiple trailers with various tongue heights and ball sizes. Wish I would have bought this item a long time ago instead of multiple ball mounts!
Randy
1/30/2015
Great price, great shipping , super fast delivery
Rich
1/30/2015
The C/s reps I talked two on my two orders were very helpful. The videos online were also a great idea. The descriptions did not help me. I didn’t know the bike rack I bought came without a receiver pin, nor did it indicate the rack would wobble without a specialized pin. Lastly, it did not indicate it takes a long time to load and unload the bikes.
Richard
1/30/2015
First time I used etrailer, a friend had recommended this site. Very pleased with the price, and amazingly fast shipment. Will definitly use this site again and forward my recommendations as well.
Robert
1/30/2015
I had a question regarding trying to solve a problem with the back of my truck sagging when I towed a large trailer. A friend told me what to get, but before ordering it I contacted etrailer. Turned out my friend was wrong. I received great advice from etrailer and their solution was cheaper than what I was going to do. Problem fixed!
When I had to replace the brakes on my trailer, etrailer walked me through all the parts I needed. Everything bolted right in, quick and easy.
Robert
1/30/2015
Very good people to deal with. They know their stuff. My order was shipped the very same day.
That is impressive.
Ronald
1/30/2015
I love shopping at etrailer. Best prices and advice. Can not beat it.
Stuart
1/30/2015
GREAT SERVICE.HITCH ORDERED ON WEEKEND,RECEIVED THURSDAY
Darcy
1/29/2015
Ordered after 9 PM Tuesday, on my front steps by 2 PM Thursday.
Best service I have EVER received ordering anything over the internet.
Thanks etrailer!
David F
1/29/2015
Great service, prompt shipping, product quality is what I expected. I will do business again with this company. Highly recommended.
Dennis
1/29/2015
good service and fast delivery
Hugo
1/29/2015
I received exactly what I ordered and it was shipped super fast. Regular shipping, and it took only 4 days from when I ordered it online. I ordered replacement parts for a 10 year old Thule bike rack and all the pieces fit perfectly. Plus, the parts were cheaper than on Thules website. Superb job Etrailer!
Janelle
1/29/2015
Good selection, good prices, very good service.
Jim
1/29/2015
Very good experience. Arrived on time and as ordered.
John
1/29/2015
E mailed a question about tires before ordering and got an immediate answer! Ordered the tires and received them in a day and a half...and free shipping!!! Great quality tires and great price! Will definately do business with etrailer again! Thank You!
Linda
1/29/2015
I was really impressed with the customer service which was both friendly and helpful when I was trying to figure out what I really needed. They also took care of things in a timely fashion.
Manu
1/29/2015
Service was fantastic and Kristi L was extremely helpful and courteous. Will definitely shop here in the future.
Randy
1/29/2015
Perfect- prompt and accurate. No problems what so ever.
Russell
1/29/2015
I was so pleased to find your web site so as to replace the gear
Victor
1/29/2015
Fast shipping! Good valu .
Daniel
1/28/2015
I sincerely appreciate the fact that this company personally replies to your inquiry about specific products and applications. This type of personal service assures repeat customer purchases with confidence and complete satisfaction.
Thank you for great products, prices and great customer service and support.
Dean
1/28/2015
The towing products that I recently received from eTrailer.com were shipped timely and were received as expected. I had the opportunity to tow our 2010 Honda CR-V today, using your Roadmaster 8 hitch, hitch and tow bar locking pins and the Blue Ox Patriot braking system. All worked well, were easy to operate and there were no surprises! Thanks eTrailer.com!
Don
1/28/2015
I had ordered product from Etrailer for a long time. They are very professional, knowledgeable and have fantastic customer service. If you need it, and they have it, you cant go wrong by doing business with Etrailer.
Ed
1/28/2015
Great customer service, fast shipping.
Fernando
1/28/2015
I would like to thank the customer service dept for correcting the small problem I had with one of the winches.
I received a new winch within two days. Outstanding service, this company stands behind there merchandise.
Once again Thank You,
George Kuehne SFC USA RET.
George
1/28/2015
I have purchased things from eTrailer on and off for years as I needed things. Trailer parts, tarps, hitch equipment, etc.. I never had the need to talk to anyone. This time I did. I was amazed at how patient, knowledgeable and helpful Judy was. I can honestly say it was the best phone support I have ever received.
Glenn
1/28/2015
This place is the best have bought several items from them always fast shipping and great customer service and very good prices. E-trailer you rock thank you
Jeffrey
1/28/2015
The website was great! The price was the best I found, along with reasonable shipping. The order went out darn quick, and tracking was at my fingertips. Id say that was a very quick and efficient experience! Congrats!
John
1/28/2015
Awesome response to my order,placed on a weekend, and delivered a day earlier than anticipated. All work done online and confirmations, shipping info were spot on. Also, truly enjoyed the online videos for hitch amd wiring installation. Piece o cake! Thanks etrailer for a great job of online selling and shipping! I already have a friend that just bought a van and is seriously considering placing his hitch and wiring order with you.
Larry
1/28/2015
E-trailer is my new supplier for all my trailer needs. They have great pricing and the best customer service staff I have ever dealt with. One of my items was not in stock but they sent several emails to keep me updated on the status of my order.
Llewellyn
1/28/2015
I love etrailer. Always prompt delivering, exchanges are handled well and back orders are tracked meticulously. I have never had a bad experience. I always recommend to friends.
Matt
1/28/2015
Every time I order from etrailer I am more and more impressed. Their customer service is absolutely second to none. I started off by watching their videos to decide which product I wanted to purchase. I placed my order on a Sunday. I then got a response already on a Sunday evening that my order was ready to ship. This is one of those rare companies that truly puts their customer before anything else. They offer great product knowledge, trustworthy advice, and really help to fill in the blanks for those customers who just need more info.
Michael
1/28/2015
Awesome company with great products and even better customer service. I am and will continue to be a repeat customer!
Paul
1/28/2015
Excellent. Packaging was Great. All items arrived in perfect condition. The installation went off without a hitch! No issues with the components whatsoever.
Items even arrived one day sooner than promised. I had an issue initially with your system not accepting my credit card. Your customer service dept. was prompt in letting me know there was a problem with the payment. Was provided with a contact name and number to have the order re-processed efficiently and expediently. Thank you for your service.
Rob
1/28/2015
My experience with my etrailer orders was outstanding. All customer service personnel were professional and knowledgeable. It was a real pleasure using etrailer.
Robert
1/28/2015
This is the second time to use e-trailer. There follow up is great and fast shipping.
Vince
1/28/2015
The price as better than I found on any other site, and the courteousness of of the sales rep, Melinda E., made ordering very effortless. This was my second buying experience with etrailer.com, and I will be back again.
C.a.
1/27/2015
The absolute easiest thing I ever ordered and put together and installed
Earl
1/27/2015
Caleb was great in helping find the right lights for my trailer application. Thanks guys!
Harold
1/27/2015
The website was easy to navigate.
The feedback for orders processed was prompt and provided the necessary links to track the order. Very professionally done and customer-oriented.
Jeffrey
1/27/2015
Great working with you
John
1/27/2015
I think your Melinda is an excellent person to take orders for your co. She is informed, polite and very helpful.
I am so glad I got to talk with her.when I ordered my Moover. Judy
Judith Ann
1/27/2015
Great Cust service over phone when ordering product. Sent tracking info right away. Best customer service Ive had in long time. Now I cant wait to try out receiver. Waiting on arrival. Thanks a lot
Matt
1/27/2015
Excellent experience! Ordered late on a Thursday afternoon and received email that night products were shipped. Paid for 3-day shipping and received it at noontime on Monday.
Only negative was the 1-7/8 - 2 ball hitch cover does not really fit a 2 ball. Most other buyers said the same thing but figured for $3.00 Id try it for myself - Oh well.
Great business to work with. Will NOT be my last purchase at eTrailer.com. Great job guys!
Michael
1/27/2015
Order processed quickly and accurately.
Norm
1/27/2015
Received my package today Great service! Great Deal Thankyou!
Ray
1/27/2015
I think everyone at trailer.com is amazing, everyone I dealt with was negligible and helpful shipping my order, and made my first experience with etailer great. Im already preparing my next order of accessories for my trip in April.
Richard
1/27/2015
Ordering is always easy. Communication from etrailer is over the top. More than I expect but welcomed.
I will update when I receive and install.
Russell
1/27/2015
Very satisfied with with shipping and product. Thankyou
Steven
1/27/2015
Thanks for the email and prompt service, also thanks for shipping ups.
Tim
1/27/2015
So far so good, I bought a Roadmaster Sterling tow bar, a base plate and a brake system . Service has been exceptional. I shopped their site and came up with what I thought I needed. Then I called and got Nickie and she doubled checked and verified my selections would work on my set up. One item was back ordered and will follow . I was told up front and was able to to plan out my installation . Tracking was easy my parts will arrive tomorrow the back order hopefully next week. So far I give etrailer an A+ hopefully all parts are correct.
Walter
1/27/2015
VERY helpful people on the phone!
Bergein
1/26/2015
Great to do Business with A+++++++++++++++++++++
Byron
1/26/2015
Took a day to find. Fifteen minutes to order. Cant wait to try it out.
Charles
1/26/2015
Installation was a breeze, as usual, anything I buy from E-Trailer is a snap to install and fits perfectly every time.
Chris
1/26/2015
great response to my order
Cratis
1/26/2015
This was an easy site to use. The price was right and I had no trouble placing the order. It shipped very quickly and hope Ill be as happy with it when I get it delivered. Thanks!
Gina
1/26/2015
Excellent customer service! Carla was very helpful and great to work with!
James
1/26/2015
I have bought several items from etrailer and they have always provided excellent service and suggestions to make it right
James
1/26/2015
Everything arrived quickly and in good condition. I installed the electric brakes, bearings, races, seals on my travel trailer and they work as advertised! The etrailer site helped me cross reference the correct race/bearing combination as well as the appropriate seals. As always, Great Job!
Joan
1/26/2015
Once again these guys are on top of the game ! Thanks
John
1/26/2015
Excellent service. Fast delivery.
Michel
1/26/2015
Friendly and courteous staff that is knowledgeable on product and prompt with shipment . I have ordered twice from e trailer and had an overwhelmingly positive experience each time. I really appreciate the great work and customer service that is provided by e trailer.com, lots of companies claim to put the customer first but few can back it up, e trailer is one of the few that actually delivers
Mike
1/26/2015
Zach made sure the item I needed was in stock and was able to ship it out within two hours. He was able to also save me money by giving me shipping information that still had my delivery in time for a trip.
Neal
1/26/2015
I had a great time and experience working with Juanita on my etrailer order. Juanita was professional as well as personable. She even laughted at my goofball jokes. Thanks, etrailer and especially Juanita for helping me with my order and your prompt order processing and shipment.
Rick
1/26/2015
Jena helped with a rare item and it was shipped fast.Super service
Ron
1/26/2015
This is the very best place I have found to shop and buy RV and trailer supplies. Great service all around.
Ronald
1/26/2015
Easy to find correct size and type of tire chains.
Didnt like I had to spend over $99 for free shipping which I didnt do.
But I was pleasantly surprised when I was up graded to 3 day shipping for free!
Tory
1/26/2015
I k new what I wanted. I could not find it on your Web site. I went to the manufacturers website and had a hard finding it there. When I did find it copy the part number to the clipboard. Then I went back to your site and type in that part number, or paste it in. Then I was able to find the part. So thats not real good.
Walter
1/26/2015
E-trailer has always been prompt, courteous and willing to work with the customer to satisfy them. Would be nice to receive FREE shipping on small orders. Even if its only for regular customers. Thanks
Wayne
1/26/2015
I was unable to complete my order online for some unknown reason. The page said there were fields not filled in but I could not locate them, soI had to call to finish my order. Mike answered the phone and he was great!
Dave
1/25/2015
The HD Snowsport arrived with in a few days after ordering it. I did not have a chance to install until the following weekend. Once installed the plow works great and is a real time saver. I will recommend etrailer and the snow sport HD.
Efrain
1/25/2015
The trailer bearing parts I ordered from etrailer cost half as much as the local sales store and in less than 4 1/2 hours, I received an email stating the parts had shipped. Thanks etrailer!
Jerry
1/25/2015
Wow, I havent even received my bike rack yet and Im impressed with service. It shipped within hours of my order. Nice job guys.
Lorie
1/25/2015
Very easy website to navigate, helpful videos with each part, and super fast shipping. Will definitely deal with again.
Allen
1/24/2015
great products,great prices. thanks Bill
Bill
1/24/2015
Some of the most friendly and helpful people i have talked to in a long time. Kelly and Danielle especially
Billy
1/24/2015
Well laid out site. Easy to shop.
Excellent customer support. Very polite.
Brahm
1/24/2015
Piece if cake toyota still cant get plug adapter for trailer brakes these guys have them in stock dont look on internet on how to install because its a joke all you need to do look under the dash take the bolt out that holds the heater vent on the vent tube out reach up and the plug in under the tow/ haul switch pull it down and thats it
Craig
1/24/2015
You guys are great! I screwed up the address I gave you so my order was lost in transit The agents I spoke with, Mike and Marcia were incredibly helpful and responsive in resolving the problem. I cant thank them enough.
Harvey
1/24/2015
Super fast service and extremely knowledgeable support to help with ordering the proper products.
Jim
1/24/2015
Excellent!! These mats fit and look great in my 2014 Jeep Grand Cherokee Overland. Very pleased!!
John
1/24/2015
Your store is quite friendly
John
1/24/2015
I was astounded by how patient Rennie was, assisting me with the trivial purchase of 8 bolts. But she did her best to confirm that they should be the right size for my application. First rate & classy service, in my opinion.
Mark
1/24/2015
This was a great product and made in USA! Everything fit perfect and like the never-adjust feature. I received my order promptly and free shipping was a +. Because the brakes never need adjusting it would have been nice to have plugs for the adjusting slots.
Michael
1/24/2015
WAS EASY TO USE AND FIND THE CHOICES.THANKS FOR THE FREE UPGRADE IN SHIPPING WAS NICE TOUCH.
Paul
1/24/2015
Etrailer was extremely helpful with my order. 20 minutes after I placed my order, I received an email letting me know one of my items was out of stock. 2 hours after that I received another email from Kimberly with a list of replacement items that I could switch to to get my order out right away. The next day, Kimberly and I spoke on the phone, made the change, and I received my order 4 days later. Hands down, one of the best customer service experiences Ive ever had. Thank you Kimberly and Etrailer.
Ryan
1/24/2015
GREAT SERVICE. THANK YOU
Susan
1/24/2015
Another quality product from etrailer.com
Allen E.
1/23/2015
Great customer service and very fast shipping..Will definitely be doing business again.
Errol
1/23/2015
The information that I received calling in to request information on the carrier bag was straightforward and very helpful I placed the order for the bag looking forward to getting the item.
Gordon
1/23/2015
Parts took a few days longer to get, as they were not stocked, but acceptable. Arrived on time and packaged well, in a sturdy cardboard box. Very happy. Never had a problem with other orders from etrailer either.
Greg
1/23/2015
Broke a side light on the stop light on my trailer. Took the lense to my local autoparts dealer. They were no help at all. I went home, got the name and model number off the stoplight and emailed etrailer, had a new one and a spare in a couple of days. Prices reasonable also. I think they are a great resource.
John
1/23/2015
I only received one tire
John
1/23/2015
I placed an order for e-track items on Monday and had everything by Thursday the same week. I got notifications as the items where getting ready to ship and when shipped. We did an inventory of all items once received. All items were accurate and in good condition. Good Job
John
1/23/2015
I shopped for trailer lighting at etrailer this week. The site has a pretty comprehensive lighting section, but after looking for some other merchandise as well, I respect that this site is a one-stop-shop for virtually any trailer-related items you could think of. I will be back!
Nate
1/23/2015
Very easy to use your site for looking up product and also placing an order. You also have a great ion to choose from. Very quick response time after placing my order, looking forward to doing future business with you folks.
Steve
1/23/2015
The site is well laid out, the right products are here, and the processing and shipping time was amazing. One of the few sites that truly over-delivers. I will shop here every time I have need for a product you sell.
Thomas
1/23/2015
as always etrailer comes through in flying colors. Very good pricing and always fast service thanks again
Van
1/23/2015
Great product slection. Very user friendly website. Awesome customer service and communication.
William
1/23/2015
I was very pleased with the handling of my order , and customer rep. Vince knew exactly what hitch I would need after I described my truck to him. This was a very pleasant experience. and I will recommend Etrailer to all my friends.
Bruce
1/22/2015
I am very satisfied with the service that etrailer has provided. Unfortunately I had an issue with my order today item not received - that should have been shipped, but Ms. Kelly at etrailer listened to my problem, tried to help resolve the problem, and eventually took care of the problem. Many thanks to her and to how etrailer handles such issues. This was my second online purchase, and most likely not my last. Thanks
Charles
1/22/2015
Renee K is awesome and took control of the sale, which is hard to find these days. Thank you Renee!
Corey
1/22/2015
Lights came well packaged and in excellent condition. Order was processed so fast it was here before I thought to check the status. Will install trailer lights this weekend and I expect they will be up to etrailer standards or they will graciously replace them. I really appreciate your videos and i practically live on your site during a renovation project!
David
1/22/2015
I cannot say enough about how great my experience has been with etrailer. I had an appointment to pick up a new trailer on Saturday and the dealership did not have a hitch in stock to fit my truck. He also could not get one delivered in time. I contacted etrailer and received a response in minutes. Carla was extremely helpful and recommended that I call in an order to help get my shipment out in time. I did that on Wednesday evening and today, Thursday, the hitch has been delivered to my house. Free shipping by the way! I saved hundreds of dollars compared to the trailer dealer AND have the equipment I need in time! What more could you ask for - friendly, knowledgeable and courteous service PLUS excellent price AND fast, free delivery. I am an etrailer customer for life!
PS - Carla provided fantastic customer service!
Jeff
1/22/2015
happy
Mark
1/22/2015
This is my second purchase from etrailer.com and I am very pleased with them! They are quick, friendly and shipping was free. Great experience.
Matthew
1/22/2015
Erica was awesome to deal with! Now, if the mirrors arrive as expected tomorrow, I will be more than satisfied with etrailer and the service they render. Great job so far.
Paul
1/22/2015
Renee took my order by phone. She actually called the manufacturer to clarify features of the product I wanted to purchase. Five minutes later my order was complete and shipped quickly a short time later. I feel I received exemplary customer service that far exceeds what is typical today in on-line ordering. This service excellence alone will bring me back to etrailer.com. I can unequivocally recommend etrailer.com to others looking for good prices and prompt service in the RV marketplace.
Robert
1/22/2015
First time I looked on etrailer I didnt find the part. After I got the part number from the manufacturer it was easy. The screen for my vent was cheaper from etrailer than from the manufacturer. I especially liked the tracking feature included with the shipping notification. I try to shop local for parts but if I need to go on line I will definitely look to etrailer.
Thanks for the service.
Wayne
1/22/2015
Ordered a lighted hitch cover on Monday and it was here Colorado on Wednesday with standard shipping. Mike was great and this thing is so damn cool I wish I could follow myself!
Charles
1/21/2015
Wow i was very impressed with your customer service. By fault of my own i gave the wrong item number when i ordered my Timbren rear suspension kit. The lady i spoke with was so knowledgeable about the product right down to the diameter and length, she was very detailed. Its rare that you get this kind of support from any online sales! Thank you........
Douglas
1/21/2015
Jean P. ext. 330 was pleasant to work with and very competent. She made placing my order easy. Item was shipped and received in the time frame I was told it would be.
Ernest
1/21/2015
Excellent service. I have ordered an number of items from etrailer and I always get exactly what I expect - at a reasonable price - quickly
Galen
1/21/2015
I emailed Etrailer with a question the very next day I had the answer and part numbers from Jameson C making my order much easier, I would like to thank Etrailer for a quick response. I have placed my special order and already have a shipper tracking number
Gary
1/21/2015
Michelle,
Answered all questions promptly and accurately. Helped me with ancillary problems. It also shipped ASAP.
THANKS,HAROLD
Harold
1/21/2015
Excellent service and delivery. Good information about the product and tracking. I am very pleased so far. Thank you
Orlando
1/21/2015
Fast and efficient
Robert
1/21/2015
Ordered a Reese equilizer hitch, everything came on time as specified and was a good experience dealing with your company. I will order again from etrailer as the need arises.
Robert E
1/21/2015
I think...that its great to do business with a company like etrailer. Cathy T was exceptionally helpful and efficient making certain my order was right. The customer service and follow up with the one small back orderd part was just over the top. Keep doing what you are doing. Thank You.
PS Have already recommended you to a friend in New England
Dan
1/20/2015
Very fast shipping on a very small order. Price of the item was very good and the shipping costs very great
Donald
1/20/2015
Always a pleasure doing business with e.trailer! Reliable and fast service.
Jerome J
1/20/2015
This is my first dealing with etrailer & I was really surprised to be put thru to a person here in the states. Jean P answered my questions & was very professional & yet friendly.
John
1/20/2015
Excellent product. Extremely fast shipping. I will definitely be using them again and recommending them to others. Thanks
Marc
1/20/2015
Hey, you have a great web site! I am retired and have always been involved in building something. It is treat for me to go to a web site which has plenty of pictures and cross references I often have to replace old stuff I cannot repair. Your how to videos are second best only to your support staff and prices.
If I had an internet business today I would model it after yours. I truly hope you do well enough to keep everyone at your firm happy. Thank you.
Mike
1/20/2015
I found the working with this vendor very satisfying in large part. Ordered a few parts. One of the parts was back ordered. I was a little disappointed not to be informed of the back order on the web at the time of the purchase, but the owner contacted my via email and kept me apprised of the status until the part arrived. I was very impressed by the owners communication during this process. The parts were just what we needed and the repair project to our boat trailer worked out perfect.
Mike
1/20/2015
The process to order from etrailer.com is easy enough and their prices are reasonable. Shouldnt have had to order the part in the first place. Fultons twin track trailer jack wheels leave a lot to be desired in durability.
Joe
1/19/2015
great price, understanding product explain, fast shipping, will buy again A+…
Minh
1/19/2015
Caleb was very helpful. Assuming the right parts show up I will use again.
Richard
1/19/2015
Great pricing, technical service that knew my truck and confirmed what i needed and quick shipping free I may add. I got a better hitch for hundreds less than the camper store could offer. Need I say more?
Thomas
1/19/2015
Quick delivery. I order my items on 1/14 and received the shipment on 1/16.
Vince
1/19/2015
We had a broken part on our rooftop cargo box that, from the start of researching on the web, looked to be a tough part to find. Then I found Etrailer had exactly what I needed and along with a very informative instructional video on how to replace the part.
Daniel
1/18/2015
Order a K2 storm snow plow on a late Thursday night and had it at the shop in six days......very easy to put together my total time was about 10 hrs in all that was with the front receiver as well and the price was great and no charge on shipping.........Thanks etrailer you guys rock !!!!
Darry
1/18/2015
Great service
David
1/18/2015
Wow, what fast service. I placed my order online and approx. 2 hrs. later got an email saying my order had shipped.
Duane
1/18/2015
Every thing went real good. and was easy.
James
1/18/2015
Excellent eStore!!! Weve placed several orders recently and every single order has been shipped and delivered in record time! All products received have been great quality and we are very satisfied! Well definitely continue to be return customers. Thanks!
Kelly
1/18/2015
Excellent customer service...great product at a fair price!!
Rebecca
1/18/2015
fast delivery very good to do business with
David
1/17/2015
I didnt know what I needed til I took the old one apart. Then I went to E trailer and in no time at all found exactly what I needed. I installed it today, and a perfect fit. Thanks
David
1/17/2015
I stumbled on this web site and was floored by the service.My order was shipped the same day and arrived on time.The quality of the tail light set and adaptor I ordered was very good and the price was right.I will certainly be back on it again.
Dennis
1/17/2015
Great service and very happy with trailer!
Linda
1/17/2015
Fast speedy delivery. Prices are fair.
Misty
1/17/2015
No issues at all
Ordered and quickly received a trailer hitch. You offer great videos on installation which I did this afternoon.
Thanks
Ramsay
1/17/2015
Your service is great and respectful. All of you at e trailer give us the customer a team effort of support.
Stephen
1/17/2015
Very quick delivery and everything just as I ordered. Will be calling again when I need trailer parts. Thanks
Tim
1/17/2015
Outstanding in every way. Bought trailer hitch, Excellent quality easy to install.
Bought prorack bike rack, excellent quality easy to assemble.
Tom
1/17/2015
Very helpful sales/ordering staff.
Ed
1/16/2015
great job...appreciate the help.
Glen
1/16/2015
Had the cheapest prices and was mailed quickly and was upgraded to faster delivery for no extra cost. Will definitely recommend to family and friends.
Heather
1/16/2015
It was an easy process to order and the product showed up with in a week. No problem
Jessica
1/16/2015
Most excellant service. Fast and well packed.
Marshall
1/16/2015
I was happy to see such a large variety of items at this site ! I will keep this site in mind next time I need something !!!
Robert
1/16/2015
Service and delivery were both great. It was too cold to install right away. But 3rd day no drilling, two wrenches two sockets and one torque wrench done. NO PROBLEM.
Vincent
1/16/2015
Great product info, specs, videos available on their online store making it easy to make a buy decision with confidence that the item will fit and function the way you expect. Delivery was much faster than I expected which was a treat.
Alan
1/15/2015
it was easy to navigate your website. choices were plentiful. prices very fair i thought. just a couple clicks and a couple days and what i needed was here. like 3rd time i have ordered and will again i am sure.
Barry
1/15/2015
I was impressed by your service. My items were sent out promptly and received on time.
Charles
1/15/2015
Really great company to deal with! My hitch was back ordered from the manufacturer and they kept me updated constantly on the progress. Friendly customer service, Jena did a fantastic job. Cant wait till spring to try this hitch out... Thanks again etrailer... Best prices - Best service
Glenn
1/15/2015
Outstanding service. You delivered everything as you promised on the phone.
James
1/15/2015
just installed on my 2001 Chevy Suburban I tow a 22 foot tandem axle trailer made a big difference very happy with product would recommend to anyone.one thing those tabs inside the socket where they actually go up into you have to tap those to flatten them out a little so to go in otherwise no problem.
Jose
1/15/2015
It was a very good experience
Kristin
1/15/2015
The chains work well on hard snow, not so much on slick ice, the pull over screw head ice walkers work better for slick ice. Otherwise they do exactly what their supposed to do.
Wayne
1/15/2015
Excellent place to shop. Friendly people, prompt service and good quality products.
Charles
1/14/2015
your company has always provided good products, excellent customer service. Delivered as promised.
Chas
1/14/2015
Right parts and right on time. You folks are great.
David
1/14/2015
WE ARE VERY HAPPY WITH THE THINGS WE HAVE GOT FROM YOU. FAST & FRIENDLY SERVICE. THANK YOU
Gerald
1/14/2015
Website easy to navigate. Everything arrived very quickly. Tires and wheels just as advertised. Price was great and the free shipping cant be beat.
Larry
1/14/2015
Great products! Great prices!
Always quick with a reply when I have had a question.
The many videos are a plus and provide good information.
Have made purchases from etrailer.com on several occasions in the past and will look to them in the future.
Michael
1/14/2015
!!GREAT !! It could not be better
Mitchell
1/14/2015
I am very please to transact business with you. You made my shopping very convenient. I wish all the other online sellers treats their customer with utmost courtesy
Tomas
1/14/2015
The professionalism and interaction with the folks at etrailer is top notch. I order a lot of parts from various vendors but none compare to etrailer. If you have a question they will answer it if you have outdated parts they got em. Truly a one stop shop for all trailer supplies. Thank you guys!
Trevyr
1/14/2015
I had the pleasure of receiving fast, friendly, courteous, and extremely professional service from etrailer.com. I can not think of anything, that would have made my purchase from this site, any better than it was. I was very pleased, as you can tell, with the professionalism of etrailer.com, and would also like to say, Thank You, to the very friendly folks who helped me order the correct part through e-mails.
William
1/14/2015
The staff was very helpful with order. I was able to find what i was looking with no trouble.
Barbarosa
1/13/2015
I placed my order for two sets of shoe chains #TCSCLX on Jan 8/15. I have just recieved them this morning Jan13/15 Via USPS couldnt ask for anything better with the shipping time and no hidden extra charges. Both sets of chains came with no defects and fit as described on the sizing chart.
Dan
1/13/2015
Etrailer is a professional, class act. Fast shipment, easy online tracking, and the really stand behind the lowest price guarantee if you can in fact find the part cheaper. Great experience.
Elmer
1/13/2015
Your product offerings and prices are great. The website is very easy to negotiate and as a DIY, I really appreciate the text information and videos available
Eugene M.
1/13/2015
Ordering was easy. I was given shipping notification promptly. Package arrived as described and packaging was sufficient to protect purchase. I was given the opportunity to review both the product and the vendor which speaks to the focus on quality and customer service. Excellent experience.
Jeffrey
1/13/2015
Great service, thank you!
Joann
1/13/2015
This was my 1st experience and it was great. Both Mike and Jena were very helpful and pleasant to talk to. I will be back ! Your customer service was the best Ive had in a long time.
Les
1/13/2015
Shipping was quick, the controller and adapter fit as described.
Mike
1/13/2015
I received an email stating that my paypal acct had some missing information and that my order was not processed, and to please call them. Upon calling, I was informed that some information didnt match up, and as a precaution, their security guidelines would not allow them to process the order out of concerns of fraud. The customer service personnel were extremely friendly and helpful in ensuring that my order got processed quickly once I was able to verify all information about my order. Less than 8 hours later I am informed that my order has shipped. Customer concern and service doesnt get much better than that. Thank you Carla and Janice
Scott
1/13/2015
AWESOME~! Great service & quick
Stacey
1/13/2015
Ordered on Monday arrived on Tuesday. Thanks for the very fast service, and the good deal, too.
Steve
1/13/2015
Ive shopped several times at etrailer and have always had great service and speedy delivery. I highly recommend etrailer to my friends for great prices and top notch customer service.
Thomas
1/13/2015
Worked exactly as I had hoped. Customer service was first rate, would highly recommend.
Timothy
1/13/2015
Very prompt shipping and great communication.
Jan
1/12/2015
This company is awesome fast shipping and very helpful would recommend to everyone.
Jeffrey
1/12/2015
Very good at what they do. Thank you Wayne!! My shipment arrived before the scheduled time and it was correct. Will buy from again.
Joe
1/12/2015
Pat did a great job helping me out!!! I forgot to order something and she straightened things out quick, fast and left me worry free. And now my order will all arrive at the same time. And the price was better than the other 10 or so other companies I checked out. You guys will be first on my list if myself, family, or friends need anything. Thank you very much Pat you did fantastic.
John
1/12/2015
My experience was one of the best I have had. Keep up the good work.
Kevin
1/12/2015
My trailer hitch was perfect match for my car, installation was a breeze.
Mike
1/12/2015
Very helpful and curtious
Pam
1/12/2015
The fastest response on any order Ive ever made.
Really didnt expect this fast a response on so small an order.
Thanks
Stephen
1/12/2015
Awesome customer service from Anna
Definitely will be ordering again!
Thank You
Steve
1/12/2015
Everthing worked out great!!!!
Steve
1/12/2015
I think it was one of the most pleasent orders I ever put through. Milissa Y was so helpfull. If she did not keep trying to find out how to to find a key for our sport box I think I would have had to buy another. So thank you Milissa and thank you etrailer for having the web site. All the best in the new year.
Andrew
1/11/2015
Ordering was fast and easy and the price was only about half of what the auto parts stores wanted for the same kit.
James
1/11/2015
GREAT PRODUCTS AND GREAT SERVICE!
Jim
1/11/2015
There are many eCommerce outfits that do a good job of taking orders, and shipping orders. Very few match the proficiency accuracy, reliability and expediency of eTrailer.com. eTrailer.com is my number 1 goto supplier of trailer accessories.
Lawrence
1/11/2015
I do not think you guys are good.....I KNOWYou are good....I have had very excellent srevice from you people....I come from a large canadian farming family....I have 6 bro, s and 5sis, s and I will be telling all about curt trailer suppies....you people should have a raise in pay..?.GREAT PEOPLE...and yes I will recommend you guys to anyone.?...
Peter
1/11/2015
I could not have had a better experience ordering than I had with Kelly at etrailer.com She was very knowledgeable, friendly and business like in helping me obtain the proper part I was looking for. Make sure yo keep hershe is an asset to your companygive her a raise in payyou will get it back. Thank you, Rich chmelecki
Richard
1/11/2015
Great people to shop with, they do whatever it takes to make you comfortable with your shopping experience and even make videos to help you install your purchases!
Rudy
1/11/2015
Finally, I had installed on my 2012 Toyota Tacoma - 6ft bed - the BESTOP Super Top Truck Collapsible Bed Cover. A two man job which took 1.75 hr. Instructions were very good with the explanations and pictures. Must be made in the US, thank god, China always have poor instructions. Nice tight and snug fit throughout although rear window zippers need adjustment once the unit breaks in with regular driving. Install in a heated garage as per the instructions 72 degrees recommended. Looks super and watertight. Great quality cover , love it.
Thank you e-trailer.
Apsley, Ontario Canada
Gary
1/10/2015
Very helpful & knowledgeable
Harry
1/10/2015
Shopping with etrailer was really an easy experience. Rose G was very helpful answering any question I posed to her regarding my requirements for a bicycle rack. In the end I purchased a product that I am very happy with. Upon receiving the TH934XTR I chose, I can see why this is really a great product. From now on I will be going to etrailer for all my trailer/towing parts needs. It is a shame that more businesses do not use the business model of etrailer.
Jakov
1/10/2015
Good quality product. Good prices. Fast international shipping.
Mike
1/10/2015
The kayak racks we bought worked very well. We bought 5 sets to hang different size and weight kayaks into concrete outside walls. The double ocean-going kayak that is long and heavy fit very well into the j-shaped racks. Very well balanced but we still reinforced the top of kayak into the wall so if heavy winds occurred, the kayak would not flop over- but that was a minor detail.
Russel
1/10/2015
Great service.
Susan
1/10/2015
I have had great experiences ordering products from etrailer. The items I ordered are good quality and cost a lot less than buying them locally. I will continue to use etrailer for my needed supplies.
Thomas
1/10/2015
I messed up an order, They were Very Helpful, Helping me get the order corrected. AAA+
W
1/10/2015
I had no problem locating the part that I needed. The price was reasonable, and it shipped the same day I ordered it. I would recommend etrailer.com to anyone needing parts
Wade
1/10/2015
This site is very easy to use not like some sites that you give up and look some were else. The shipping tracking is easy as well. The only way that this would be a sweeter experience would be if they put a pice of chocolate in the shipment. Thanks for the great service.
Wes
1/10/2015
Part was perfect match to factory item .Thanks
Bobby
1/9/2015
AWESOME, Trailer hitch arrived on schedule and the video made it so easy.
James
1/9/2015
Thank you for your prompt attention to my order. You treated my order like it was a $12,000.00 order instead of just a $12.00 order. I always recomend E-trailer to my friends. Good products ,good service,good prices and good shipping rates. What more could Anyone ask.
James
1/9/2015
On time as advertised
Jim
1/9/2015
I was so impressed with the prompt response and the help I was given by Melissa Y. Awesome lady!!! I was able to find and order exactly what I needed. It was shipped out the same day I ordered it as well!! LOVE THIS!!!
Mary
1/9/2015
Very friendly and professional as well as very
quick in getting my order shipped out. Thank you.
William
1/9/2015
I think that with Rebeccas help the order and the order changes went really good.
Again thanks
Attn Kristy
1/8/2015
Very courteous and prompt. I received a phone call shortly after I placed my order telling me that the item I had ordered was not immediately available and would that be a problem. I appreciate this level of service.
Bill
1/8/2015
Super service. Very helpful in finding the right fit and getting the product to me asap.
Brett
1/8/2015
Website was great - very easy to order & good ion. Especially pleased that you ship to USA while accommodating a Canadian credit card - perfect for snowbirds orders.
Brian
1/8/2015
Good Price and fast shipping, arrived in perfect condition a day earlier that expected. I have not installed yet, but i do not expect any problems. A+
Christopher
1/8/2015
Arrived very quickly, even with Xmas rush. Quality product with no installation issues.
Henning
1/8/2015
This is my second purchase from etrailer.
The service, communications and delivery times have been excellent. All items arrived with no back orders.
Hollis
1/8/2015
I think etrailer is great . I`ve ordered different things for vehicle projects I`ve had going from wiring to hitches and am very pleased with the products and dealing with the people of etrailer on the phone . The orders have always arrived in a timely manor. The prices are very good . The local RV stores and those RV stores known nationwide should take lessons and be more like etrailer . Thats my opinion and I`m sticking to it , and will keep shopping etrailer ..
Howard
1/8/2015
The most I liked about my experience with etrailer was the great, understanding, and friendly representative that took my order. He answered all my questions and helped me in every way. I think his name was Vince. I am a senior that have trouble hearing and working with the computer but Vince was patience and helped me with everything. Thanks, James
James
1/8/2015
Hands down the best place to get trailer parts. They always have everything I need.
Justin
1/8/2015
Everyone at E Trailer has been so helpful and informative. I would easily recommend doing business with them! They answered all of my questions along the way and were kind and prompt every time. I felt like they really cared. I will do business with them again!
Kara
1/8/2015
canada, i recd an e mail invoice amount complete with shipping data and costs together with expected delivery date to an address in Calgary.This was Jan/5/15. Was most surprised when my package arrived at my residence door on Jan/8/15 via ups service. I had expected at least a 10 day window.Order reps at etrailer were professional and competant and service focused. Good work staff...very impressed with the excellant turn around time....its obvious that the whole team, everyone did their part without delay.
Paul
1/8/2015
E-trailer is the best. I had problem with one of the towing mirrors purchased the passenger side mirror released and blew off the vehicle on the highway after four hours of travel. They took interest in resolving the matter and sent a replacement. Im well satisfied with doing business with E-trailer! And will continue to do so.
Robert
1/8/2015
Great experience with Etrailer.com quick shipping packaged well a parts were new and in perfect shape. Will order from them again in future…
Steven
1/8/2015
Very happy with my order. Fast delivery.
William
1/8/2015
This is the second hitch I have bought from etrailer.com. I am a repeat customer simply because of my over all experience. Thanks for the help and the trusted sight.
Brandon
1/7/2015
Melissa Y. needs a raise. Great person to work with.
David
1/7/2015
I just wanted to say that I have great success ordering parts for my Car through etrailor. Shopping for what I needed has always been simple, easy and they have had what I was looking for the three times that I have shopped on their site. Thanks etrailor. Great Job!!!
Derek
1/7/2015
Just got my keys, and they worked perfectly!!!! I had a locked cargo box and no key- outside of busting the lock apart and ruining the whole thing, I was stuck. I am so lucky I came across your company on a search for keys for that lock. The price was awesome, the shipping was awesome. The fit of the keys in the lock was perfect! THANK YOU!!!!!!!!
Gary
1/7/2015
So easy and quick to deal with.
Jennifer
1/7/2015
So far everything has been very smooth, from locating parts and vehicle specs to placing order. Apparently order was shipped immediately. Just waiting on shipment arrival.
John
1/7/2015
I recently ordered some boat trailer parts and I made the mistake of choosing two parts which were not compatible. My mistake, however when I phoned them they sent the correct part and were very fair about the transaction. They would have accepted the wrong part as a return, but at about $4.00, it was not worth the trouble. I have some additional needs and I will be buying from them.
Larry
1/7/2015
Katie was so helpful, if I wanted to hire someone for an order desk job, I would hire her. I ordered on Friday on received the lube plates on Wednesday. The R16 lube plate needed to be bolted to 5th wheel, but is formed for an exact fit. I simply laid it in place, drilled one hole and ed a bolt. I did the same with a second bolt on opposite side. I then drilled the rest of the holes, ed all the bolts and tightened the nuts. About a 15 minute job. This plate is especially good for a Revolution hitch where the wedge gets in the way for using a round disc.
Nelemans,
1/7/2015
Very easy process to find the right hitch. Really liked the install video. Purchase process with free shipping very nice.
Thanks!
Patrick
1/7/2015
Very good pricing, great selection of trailer tires and rims and really quick shipping and delivery. Ill be back.
R.
1/7/2015
This was an easy experience. I was looking for a replacement key at first, but I guess my model is out of date. I realized after a little bit that I could get two locks and two keys and be in business again for a reasonable price. Since I got the Sportrack carrier for free, the amount you charged me makes a very inexpensive carrier!
Randall
1/7/2015
I dont bother to shop at any other trairer parts or supply facilities, I know the parts will fit, and if I have any questions I know they will be answered by knowledable people
Richard
1/7/2015
Great products, great service.
Thomas
1/7/2015
Very nice hitch step with the ICTHUS on it excellent price and shipping too!
Timothy
1/7/2015
ETrailer, I have never seen such great customer service! I placed my order of about 25 products in a Sunday at noon, about 2pm Sunday my phone was ringing, it was an Etrailer representative calling to tell me my one item was not in stock, we sorted through that issue quickly so it would not hold up the rest of my order. I got a confirmation email Sunday night saying my order was shipped already! According to tracking, which Etrailer provides, I should have it in the morning, only 4 days after ordering with standard shipping! Oh, and their prices are great too! I WILL be ordering in the future!
Tyler
1/7/2015
I am very satisfied with the spare tire carrier that I purchased. The item arrived on the date that I was told it would.
Allen T.
1/6/2015
Kelly was very helpful and professional helping me order rails to hook up my fifth-wheel hitch inside the bed of my new truck.
Clifford
1/6/2015
Found just the part I need and got shipping on same day. ETrailer came thru....
George
1/6/2015
The variety of parts and components is exceptional. What I want, I can usually find here. Prices are fair and shipping is prompt!
Gerard
1/6/2015
The service was incredible!!!! I had Pat and she was extremely friendly and helpful! I dont like buying stuff online and have never bought anything over the phone before but it was great and easy experience! Shockingly good!
Jeromy
1/6/2015
Anytime that I have ordered something from etrailer the shipping was prompt. I have always received the that I ordered without any problems.
John
1/6/2015
Received the P3 as promised and I installed it in less than 30 minutes. Could not be any easier than that.
Joseph
1/6/2015
I am a drive away driver with a tow car. I can always depend on etrailer for prompt, courteous service for quality products.
Robert
1/6/2015
E tralier is awesome!
Fast shipping
Quality Products
Correctly described!
superb service even lets you know delivery has been maid. Wants to know that you are pleased with your order.
Ron
1/6/2015
Etrailer always seems to have just what I need. Easy to find and ships quickly. Great feedback and followup.
Russell
1/6/2015
Thanks for continued correspondence keeping me abreast of my order. It has shipped sooner than I expected and you were very helpful with my ordering what we feel will be the best product for my needs!
Susan
1/6/2015
Great selection, very fair prices and very reasonable shipping. Unbelievably fast shipping, approx. 2.5 hrs. from ordering until shipping. I was disappointed I could not use Pay Pal because your payment form would not recognize a nine digit zip code and it is impossible to correct it on that page. Other than that, I have no complaints. Thanks
William
1/6/2015
Excellent, helpful, and prompt service. Cant go wrong with their service.
Al
1/5/2015
I dealt with a gentleman named Mike #357, He was more than helpful and and due to his knowledge and patience I would deal here again.
Alex
1/5/2015
SHIPPED WITHIN 2 HOURS. GREAT INVENTORY. ILL BE BACK.
Huey
1/5/2015
The process was smooth start to finish. My order showed up when promised. Be sure to buy the appropriate locking pins so this nice bike rack and bikes do not disappear. Best prices, excellent service and website…definitely recommend this company!
Joe
1/5/2015
The parts were received in a timely fashion and correct. I delayed my response to this survey until I could get the parts installed. Everything worked out well.
Timothy
1/5/2015
Really good service there was a mistake online with shipping and received a very polite call from Michelle. I will use them for all my needs and would Highly suggest etrailer for anyone.
William
1/5/2015
Always a pleasure to do business with etrailer, nothing but First Class. Plenty of product to pick from, most importantly, PRICING !!
Bill
1/4/2015
The experience was cordial and friendly
Jose Luis
1/4/2015
I purchased a hitch for my husbands GTI. He was happy with the design and the ease of installation.
Robin
1/4/2015
This adapter also works with Volkswagen cars with European 7 pin towing set-ups. You can use VCDS to code the trailer can module to NAR North America and it works perfectly. Im not sure if other euro makes allow this, but can confirm that it works on VAG cars.
Cleveland J
1/3/2015
Love etrailer.com. Great prices and the installation videos are GOLD!
Harold
1/3/2015
I have ordered several things from etrailer and was never disappointed. Shipping prompt, merchandise arrived when promise and in great condition.
Jerry
1/3/2015
very helpful went out of his way to find answers
Joseph
1/3/2015
Never disappointed with anything I have bought from e-trailer. Excellent customer service and fast shipping.
Mark
1/3/2015
When I received an email from an etrailer employee informing me that my order would ship earlier and faster than initially promised, I realized I am more than just a number to etailer, I am a recognized customer, and their statement about lowest prices, fastest shipping is important to them.
Robert
1/3/2015
my item had a XMAS sale pricing c/w free shipping
- the price was great compared to other web sites
Wayne
1/3/2015
Great product: very sturdily built, and very easy to install fits perfectly. Prompt shipping too!
Pierre
1/2/2015
So far great service
Brian
1/1/2015
Fantastic deal beat Amazon by far. 2-day ground free-shipping included too. Perfect 5000# trailer hitch side-wind product. Zero install issues even used my old 2 inch foot vs. buying another one. Will shop here first next time Im looking for any type of etrailer.com products.
Doug
1/1/2015
I have bought several items from etrailer and will continue to. Fast shipping and great support team. Would highly recommend them to anyone for all your trailer needs
Jonathan
1/1/2015
etrailer has great service. They have what I need at good prices. I like the Q&A sections.
Robert
1/1/2015
The customer service is exceptional. I had a question about an product which the representative could not answer. She called the manufacturer, but they were closed. So your representative took my contact info, called the manufacturer the next day and called me back with the info. After I placed my order your representative told me if had had any questions or problems to call her back at her extension - THANK YOU Karen C!
Ted
1/1/2015
I have ordered from e-trailer on several occasions, and their customer service reps have always been a reliable source for information. They know the products well, and provide excellent support.
My recent question was rather complex, and involved to products not commonly used together. The customer service rep took the time to go to the warehouse, pull the equipment, verify the compatibility for my specific application, and personally called me to confirm.
Wayne
1/1/2015
Awesome service so far. Nice to speak with friendly employees when placing an order and they shipped it out the same day.
George
12/31/2014
have shopped at etrailer before and have been pleased with results, so came back and Ricky was very helpful with this purchase
Jeff
12/31/2014
I order a set Thule Roof Rack Wheel Mount and received them 3 days later...awesome! Im one happy customer.
Came complete w everything I needed and installation was simple and fast. Two thumbs up!!
Keo
12/31/2014
Kelly S. at etrailer was very professional and helpful when I placed my order on a new Blue Ox Diamond gooseneck hitch. Kelli S. checked the stock of my hitch and informed me that it was not in stock, then Kelli went one step further and contacted Blue Ox directly while I was on the phone to get information immediately as to when it will be available, I was looking at an arrival date of two weeks and Kelli just informed me that I will see the product by the end of this week,,,, thats a week sooner then I expected. Good products & Great service is what keeps me coming back for all my needs! Thank you Kelli S. & etrailer!
Shaun
12/31/2014
Very fast shipment. I do think the carton should have had packing paper in it so it wasnt flopping around, but the item is in good condition. I would buy from this company again. Thank you.
Shirley
12/31/2014
If youre a do-it-yourselfer, etrailer has a great selection, the videos are great, and the PDF install files are great to look at before you get involved, and the prices are fair.
Steven
12/31/2014
I found these ordered pieces at another retailer for less, but since I found your install video helpful and informative that was the reason why I purchased from etrailer. Plus the fact that you had personalized info for the Focus ST available. Good videos are not easy to make and it will help me when it comes time to installing the wiring. Hopefully I can locate a Focus ST hitch install video just so I can watch and be per-prepared.
Bryan
12/30/2014
Great prices, packaged very well, and fast shipping.
Ed
12/30/2014
Have ordered several times from etrailer. Each time have received excellent service and high quality products with zero problems. Have had contact with customer service on one product prior to order and Rep was courteous, helpful and knowledgeable . Last order was a DZ tailgate assist unit. Received promptly and correctly. I have nothing but good experiences to report.
Ken
12/30/2014
My item shipped on time, was delivered in time for Christmas and was of very good quality. I would shop on etrailer.com in the future!
Mary Lynn
12/30/2014
Etrailer.com is the best.
Every time I have needed anything from them it has turned out perfect. Good communication, great customer service. Could not be happier!! Thank you!!!!!
Russell
12/30/2014
Came quickly. OEM design sucks but will work as a deterant.
Thomas
12/30/2014
Item arrive in good time, was pleased with when opened at Christmas time, have tried it out with a battery- would like to use it in the camper when the weather gets warmer.
Bruce
12/29/2014
Everything looks great. Purchased hitch lock for replacing the nut and bolt on a personal doors mullions.We have been having trouble with people removing the the nut and bolt and not replacing. Problem solved. Thank you very much
Carl
12/29/2014
the young lady was very nice on the phone. And very knowledgeable of the product. Fast and easy transaction. Thanks etrailer I will be back.
David
12/29/2014
I have ordered twice,now, from etrailer, and both times the services was excellent, the inventory was there and the prices were better than I was receiving.
Dennis
12/29/2014
My experience with e trailer has been absolutely excellent, The help I got was great and much appreciated, the staff I dealt with were prompt, they knew exactly what I wanted, and mailed my parts immediately.
Thanks again.
Don
12/29/2014
Excellent process. Video was the main reason for ordering. Meet all my needs. Mechanically sound skills, but my electrical skills suffer. Great application of parts and media.
Eric
12/29/2014
Ordering was easy!, I first called etrailer to double check if a product was instock, I spoke with a guy name Mark, he was very polite and professional. Kudos for Mark!!! I made the order the same day, and it arrived in 3 day wow talk about fast delivery, havent tried out the topline 3 bike carrier yet due to back injury from mountain biking. :
Ignacio
12/29/2014
Received order in full promptly with no issues. The gift recipient was pleased.
Jim
12/29/2014
very good compangy
Joelle
12/29/2014
The ordering was simple and finding the things I needed was without hassle. Placed the order the night before and shipped the next day. Good service so far. Very Pleased.
Mark
12/29/2014
Parts are well priced, shipped when told and received when told. Great customer service. I have already referred you guys to my friends. Good quality parts, thank you.
Ray
12/29/2014
By far Etrailer is the very best company that I have dealt with for vast variety of vehicle products. Products are as described and shipping is always on time if not before estimated time of delivery. Follow up email of delivery or product is always sent, couldnt recommend this company more for all of your vehicle needs. Excellent service!
Steve
12/29/2014
I like shopping from etrailer due to the high quality parts and the great how to videos.
Steve C
12/29/2014
Hitch and wiring arrived as described within a week. Thanks for the Forester installation video.
Will let you know if any issues arise in installation.
Trent
12/29/2014
Nice web site easy to maneuver around great ion of products. Also helpful was the installation diagrams and pictures of customers results after the installation.All which gave me confidence in purchasing and deciding on what to purchase. I also like the speed of processing the order,which i purchased on Sunday morning and was shipped within hours.
Eric
12/28/2014
E-Trailer is always quick to fill my order and get it to me as soon as possible. Their products are high quality you can depend on. When no one else seems to have what I need, E-Trailer seems to always have it. Thanks E-Trailer, James L.
James
12/28/2014
Pat C made sure my order was corrected and shipped. It wouldnt have happened without her help. Thank you Pat.............
James L
12/28/2014
so far no problems i would recommend etrailer to my friends
Mark
12/28/2014
I got this convert-a-ball for Xmas and really like it. Should of ask for this a long time ago. Good price and etrailer site was very easy to order from. Highly recommend these folks they got everything you need when it comes to towing. Thanks!
Ronald
12/28/2014
The hitch arrived quickly and undamaged. Finally had a chance to install the 5th wheel rails and gooseneck plate. Installation was pretty easy with the exception of the bolt backer plates and nuts on the top side of the frame rail under the bed. Clearances are really tight and it is difficult to tighten the carriage bolts. No room for socket, had to use ratcheting combination wrench. Install a success. Had to cut bed liner to allow access to hitch rails.
Bernard
12/27/2014
Great buying experience, fast shipping, Happy with the enclosed trailer spare tire holder.
John
12/27/2014
Great prices. Cheap Shipping. Great Value.
Larry
12/27/2014
As always, Etrailor customer service is outstanding, there was a problem with my Visa card after I moved, Katie answered the phone when I called and within minutes she was able to make all of the necessary changes. While doing this she also verified that I did indeed order the correct equipment for my truck.
Ron
12/27/2014
Tommy and Dana where very helpful thank you staying on top of my order
Derril
12/26/2014
Good place to shop. Easy to use and I like the free shipping.
Hal
12/26/2014
Excellent Service, fast shipping to Canada, product description was exactly as described,,,very pleased with purchase. THANK-YOU
Jacqueline
12/26/2014
This was a wonderful shopping experience. Things are easy to find on the website, ion is great, free shipping is a big plus for me and I am very surprised that my order was shipped so quickly, a few hours after ordering it. I would certainly order again and recommend etrailer to a friend.
Lawrence
12/26/2014
You sent me exactly what I ordered. The package arrived in only 2 days, way faster than I had expected for free shipping. Thank you. Im very happy with my purchase and with your service.
Mark
12/26/2014
Ricky S was most helpful in assisting me to change my order and arrange for the shipping solution that will get the hitch to me in time for my trip.
Victoria
12/26/2014
I am very satisfied with the product trailer hitchand service I received. Customer service even called me to confirm an item in question. I received my shipment within 4 days during the Christmas shopping season.
Colin
12/25/2014
Hitch covers received in a very timely manner.
They look great and are as described online.
Shopping experience with trailer has been excellent.
I would recommend.
Bob
12/24/2014
etrailer is the absolute best experience !
Great products and service !
Gary
12/24/2014
Thanks guys great communication look forward to using you in future
Lynn
12/24/2014
Nice web site, good pictures and product descriptions, easy to navigate. First time here, found what I was looking for and ordered it. Nice order follow up e-mail with shipping tracking information. Overall a great customer experience. Im sure I will be back.
Mark
12/24/2014
Vince at customer service was very helpful. The racks shipped right away and I received them a few days later.
Mark
12/24/2014
Etrailer has everything you need. Their easy to use website has specifications and different variations for the certain product your looking for. Fast order processing and shipping got my order to me sooner than expected.
Michael
12/24/2014
Good Description also Fast Service with helpful custom service too.
Randy
12/24/2014
Excellent customer service. Products exactly what we were looking for. Fast delivery. Wonderful experience.
Renee L
12/24/2014
Great experience, Michelle was very helpful as she advised me on the type of hitch to get for my Volvo. She also explained to me the free installation since Im a local customer and asnwered all my questions. The website is very helpful and I used it to research before I called. Overall, great experience so far, looking forward to the installation in a week. Thank you!
Richard
12/24/2014
MOST EXCELLENT. I had been planning this for a while. etrailer is definitely a 1 stop shopping source. They found a mistake I made an corrected it within a very few minutes. I HIGHLY recommend them!
Brian
12/23/2014
etrailer had what I was looking for at the right price. Wayne, provided the best customer service of this years online shopping. 5 stars to etrailer.
Eddie
12/23/2014
Awesome sellers!!!!!!
Eugene
12/23/2014
Exactly what I needed. I have been looking for this for a long time and not even Thule could point me in the right direction. Very reasonably priced, and got it delivered right on time.
Cant ask for more.
Francisco
12/23/2014
This was my second order from etrailer. The order process, the communications about the order, and very prompt shipping will have me looking to etrailer first for my RV needs.
Jeffrey
12/23/2014
Excellent to deal with, Steven was a great deal of help. I would give this company 5 STARS
Jerome
12/23/2014
Very good service, fast delivery. I think this
is the best place to shop in the internet.
Mario
12/23/2014
It was so easy and free shipping too.
Mike
12/23/2014
Very easy to do business with. Simple to place an order and product arrived quickly
Mike
12/23/2014
Thanks for our shipping,i am happy i probablely buy again.excuse my english,i speak french
Remi
12/23/2014
The process was simple and received my shipment in a couple of days. I was not expecting the order so quick due to the Christmas holiday season. I was impresssed with my order the tires look great. I will be putting them on a light trailer to haul my motorcycle. I am planning to buy a spare prior to hauling my motorcycle from North Carolina to Daytona Beach in March. I had been looking for a bias tread that could be durable with the load capacity of 1650 lbs.
Rex H.
12/23/2014
I like the product and it got here before the 3 days!! Product was good quality!
Sheri
12/23/2014
The website was very easy to navigate and I love how quick the process is. I placed my order late in the evening and its ready to be picked up early the next morning.
Stacey
12/23/2014
Good experience
Thomas
12/23/2014
katie d was outstanding, very cooperative.
Tom
12/23/2014
I ordered and two hours later the product was shipped. Excellent service!
Vaughn
12/23/2014
This is the second time I order something from Etrailer.com . The 1st time I ordered a brake controler for my f150. And it arrived in a couple of days, no issues no problems. Well see how it goes with the Anderson levelers I ordered tonight.
Alfonso
12/22/2014
Great service
Chris
12/22/2014
This is our second experience with ordering from e trailer and one of the things we ordered was not in stock and was on back order which was appreciated. Their customer service called us promptly and and offered us the choice of a refund or to wait for it to be shipped and told us how long it would take to get in. This was greatly appreciated, although we were in no hurry for the item we chose to wait for the item. The other item arrived within promptly within a couple of days of ordering. It was a great experience overall!
Christopher
12/22/2014
Easy ordering Fast shipping.
Daniel
12/22/2014
Order was was promptly sent and received with no issues. Thank you for your help as always.
Darrel
12/22/2014
Excellent customer service and very fast delivery.
Used your services twice
Jim
12/22/2014
Very happy. I found everything I was looking for to rehab our old boat trailer. I screwed up and ordered the wrong wheels and tires when the trailer was in the paint booth. Lexus was VERY helpful. Sent me out new UPS labels and helped me sort out the new wheels. She knew how to measure the bolt patters and was very knowledgeable. The only bummer was the cost of getting the incorrect wheels back ... but it was my mistake. So yes I will be ordering again. In the mean time take care of Lexus. Shes worth every penny. I used to have my own e-commerce store and know how difficult it is to find good people.Cheers.
Kurt
12/22/2014
This is the third order with etrailer since getting a boat trailer in need of work in April. My orders have been filled promptly, often the same day. The deliveries have arrived on time and in good shape. The prices have been very competitive. This company has been a pleasure to do business with.
Michael
12/22/2014
Im always impressed to find a company that prides itself on customer service and has representatives who speak English as a first language. Thank you for your service.
Paul
12/22/2014
I have no complaints at all I was very happy you had my part Ford dealer wanted $34.50 ea. but from you I got them for $6.08
Ron
12/22/2014
Received my part today, fits like a glove. Never had time to try the light, but I think itll work. Thanks!!!!
Have a safe and happy holidays!!!
Ron
12/22/2014
Glad I found you on the web. I have bought several items,
and had a great experience each time.
A special thanks to Lexus G.
Merry Christmas & Happy New Year
Thanks Tom
Thomas
12/22/2014
Great service and parts availability
Thomas
12/22/2014
I have not installed the hardware, as yet, but the harness and all look to be of excellent quality. The construction provides for reliable protection from the elements where parts of the wiring or joined. I expect it to be reliable. I am impressed with the customer service provided, there was a problem with filling my complete order, and I received an email, followed by a phone call. Being advised of this concern I opted to just wait until January since I would be busy during Christmas, anyway. But the representative advised me that she could manage the situation and get it to me on time, and she did, 4 days earlier than expected. I received a second email with the tracking information. Altogether I was contacted, without making any inquiries, 3 times by real people. Excellent service was experienced.
Thomas
12/22/2014
Fast shipping, great product
Timothy
12/22/2014
Very impressed. Not only was it very easy to place my order online, but when I inadvertantly ordered the wrong part I recieved a call to let me know and it was all straightened out in seconds. Great experience.
Timothy
12/22/2014
Was a great experience,Jean P helped so much with a problem I had and made it seem like it was no problem at all THANKS SO MUCH
Wade
12/22/2014
Great customer service, fast shipping, and very helpful web site. I really like they include details on their products, such as how to measure rim bolt patterns without having to remove the wheel. I felt their prices were very competitive and the free shipping offer for a rim and tire combo rocked! I will definitely be back for my next trailering purchase.
Doug
12/21/2014
Bought this truck hitch to beef up my hauling capacity:
Curt Trailer Hitch Receiver - Custom Fit - Class IV
It’s a really nice hitch and looks good on the truck, but bolt right on is stretching it a little. It does sort of fit. The holes are about where they belong. With some prying and clamping to get the holes to line up, we managed to bolt it right on.
As usual, etrailer did their part in getting me the order on time but they might want to alert buyers on this hitch.
Douglas
12/21/2014
it was great to speak to a english speaking person . No audio ,fake person ,,, areal live American !!! very cool !! also very helpful !!
James
12/21/2014
Great job folks! All items exactly as described, in good new condition, shipped in proper packaging, expediently and a good price. Thanks
Norman
12/21/2014
The price was good, and the service cannot be surpassed. Having ordered the trailer hitch from etrailer.com has proven to be a great experience.
Paul
12/21/2014
I always have a wonderful experience with these folks. Whenever I ask a question weather technical or not they always get right back to me with the necessary information helping me to make my decision. The right choice is always of the utmost importance to them. The shipping is usually always right away and very fast. Thank all of you @ e-trailer.com. you are very much always appreciated by me. I truly have no idea how e-trailer could be improved.
Richard
12/21/2014
I have purchased from you in the past and have been pleased with the experience. Your web site is easy to navigate and you always ship promptly. PayPal makes for an easy quick method of payment. Thank you
Eloise
12/20/2014
Great customer service. Great prices. Ridiculously FAST responses to issues, queries or hiccups regarding shipments and/or merchandise availability. I cant wait for my parts to arrive.
Frank
12/20/2014
Great help finding the right hitch and friendly service!
Freddy
12/20/2014
Just ordered maybe 3 hrs ago and George informed me that my order had shipped already.That is FAST service.Thank you.
Gordon
12/20/2014
Great service, ordered on week end on email, received mid week. Wish Uhaul was as prompt with the hitch ordered two weeks ago and still waiting. Jim from CT.
James
12/20/2014
super nice voice at the order desk. knows how to speak and be understood, has the product information at hand very pleased with service.
Jim
12/20/2014
The experience was very positive. Found what I was looking for easily. The ordering process was simple and my order was processed quickly. I would do business with etrailer.com again without hesitation.
John
12/20/2014
Fast delivery. Looks just what I wanted. Now will it last.
Joseph
12/20/2014
Cathy was awesome! I called several times and she was most helpful. She is a great employee and represents your company well. Thank you Cathy!
Marcus
12/20/2014
Placed an order for a hitch for a Mazda 3 plus a bike rack. It seems that there is a live person checking online orders before they ship, as I received a call next day and the salesperson told me that the bike rack I picked wont work with my hitch. I was able to cancel that order and pick the right items the second time. Installation was relatively easy even for 1 person, and the fit was tight but everything lined up. One of the nuts was the wrong size, but a trip to a local hardware store and $0.25 later I was all set. Im very happy with the purchase and the service received.
Mariusz
12/20/2014
great price very quick service glad i found your web site.only two hours after my purchase got email that my parts were on thee way. Thanks
Michael
12/20/2014
This order was the easiest order I have ever made and was shipped fast, will use etrailer for all my trailer parts from now on
Steven
12/20/2014
The chains were received way sooner than I expected. And they came showing built with quality though I have not used them yet. Before I will go on to my road trip, I tried the chains on my vehicle and had concern that they might be a bit long for my tires. I contacted customer service, and got great help from Dana. She is so responsive, helpful and knowledgeable, answering all my questions and even contacted manufacturer to get me satisfactory solutions. It has been a great on-line shopping experience. Thank you Dana and etrailer.com
Chongzhen
12/19/2014
Fair price and free shipping. Thats hard to beat
Gary
12/19/2014
Very easy to use online ordering system matched with real person customer service. I really appreciate the help and felt very much at home when talking to Renee. Youve just gained a new customer for my RV/Trailering needs. Thanks again!!
Gerardo
12/19/2014
Service was Great
Greg
12/19/2014
Excellent place to shop & cant beat the prices!!! Arrived quickly and was as described....
Jim
12/19/2014
I am very happy with my leveling jacks from you..They were shipped out fast and got to me fast..They were nicely packaged and they look to be very well made..I have no doubt, they will work very nicely on my RV...Thanks
John
12/19/2014
My order was easily place and the products up to my expectations, when needed customer service was very corteous and respectful. Very good business
Josina
12/19/2014
Very easy to order and reasonably priced.
Larry
12/19/2014
I am very happy to have found Etrailer..com. The information and videos on bike racks made it easy to choose one that fits my needs, and at a price that I could afford. When I called Customer Service with questions, the staff there was not only friendly and courteous, but very helpful.
Once I placed the order online, a friendly email was quickly sent stating the my order had shipped. Since I placed the order on Friday afternoon, I really didnt expect it to ship before Monday. Thanks, for the quick response and helping me to get this by Christmas.
Merry Christmas and keep up the good work.
Lee
12/19/2014
I ordered my extension harness on Monday and received it on Thursday. I installed it today Friday and it was a simple installation. I read the online instructions and watched the video. Very pleased with the product and service. Very good company to do business with.
Lester
12/19/2014
first time ever to order at etrailer.
Im blown away to be honest. Great prices, really polite and friendly customer service thank you Juanita and my biggest concern - that the order may not arrive in time - is no longer an issue as I had a notice telling me it has shipped within a couple hours of placing it!
Will definitely be back! Thank you!!!
Nicola
12/19/2014
I am auto mechanically challenged. I called a few companies that made me feel inferior. However, Kelly S. and e trailer guided me through the process with respect and kindness. Thank You.
Rick
12/19/2014
I was pleaseed with the way
Renee helped me with my order
thank you
Robert
12/19/2014
Less expensive than ordering direct from Roadmaster or Blue Ox. Shipped same day as ordered. Great experience.
Sherri
12/19/2014
Very informative. They were able to answer questions the manufacturer wasnt able to answer!
Aj
12/18/2014
George, thank you for an awsome experience!! It is so refreshing to do business with a company that really cares about the customer, and delivers exceptional service in every aspect. I will definetely recommend you to anyone. Again, thank you.
Arthur
12/18/2014
i was looking for a set of high quality snow chains and etrailer was the only site I found that could provide a set that fit my Toyota. Ive shopped for towing accessories on etrailer in the past and find their service to be excellent in every way.
Birgit
12/18/2014
My purchase was extremely smooth. Shipment was fast, very fast. Products were of great quality and exactly what I ordered. Great experience.
Carroll
12/18/2014
Ordered a Hitchmate Tirestep. The item was shipped out fast and I received it in two days! Thanks for the super quick service. Cant give comments on use until after Christmas supposed to be a gift from the wife.
Chris
12/18/2014
Customer Service was amazing. They care and communicate with you. I would recommend them to anyone. You dont get service like this anymore.
David
12/18/2014
Outstanding service and well priced goods. l have recommended your company to a friend who owns Classic Mustangs on Vancouver Island B.C. Canada. Im going to be showing him the licence plate brake light surround frame...you might sell a few of these as there are tons of older cars and hot rod owners who would think of these as a huge safety factor.
Dennis
12/18/2014
Received the trailer in a timely fashion. Followed the directions supplied - no problems. Everything went together with no problems. Seems to be the perfect trailer for a Florida planed community where you cannot have anything outside of the garage. Just need the registration and then we are off kayaking once again. Just getting to old to put them on a roof rack. The Trailer is perfect.
Donna
12/18/2014
Etrailer has their act together! Each time Ive bought items from them the experience has been flawless. Never had a problem but I suspect they will handle problems in the same manner. Great Company!
Gary
12/18/2014
This is the first purchace from your company and it was a good experience.I bought an electric toungue jack for my camper I ordered on tue.afternoon and got it on thur. about noon. Very fast service. Product came in in good condition. I havent installed yet but feel confident that it will work just fine.
Jim
12/18/2014
Wonderful! My interaction with different members of the staff has been first rate. The product we received is top of the line and complete. We had to wait on a backordered piece but they stayed in touch, letting me know what was going on and then when I could expect delivery.
Joe
12/18/2014
I have been very satisfied with my experience ordering from etrailer.com. I had originally ordered online. I received a call from customer service telling me parts were not in Stock & could not be shipped as soon as I needed them. They even suggested using a competitor! A couple of days later I decided on a different part number & called. Nik M. set it up to be drop shipped from factory. I received product 4 days later at my door! Very impressed with service live person!...unusual these days!
Mark
12/18/2014
Found what I needed
Philip
12/18/2014
The transaction went flawless. Quality products
Richard
12/18/2014
Thats Fast ! I ordered a Blue Ox base plate , Patriot Braking System, and wiring harness. Tues 11:30 PM and received it Thurs 1:00 PM. I was expecting it in a week. Great web site, easy to navigate. Well done.
And $600 Dollars less than a quote locally .
Sam
12/18/2014
I have always been really pleased with any purchase i have made at Etrailer. The customer service is outstanding and the shipping fair and quick.
Toni
12/18/2014
I just ordered the trailer hitch and if its as good as the service at etrailer it will be a good one. Vince was very helpful and informative.
Cappy
12/17/2014
So far it has been a very good experience. Thew product was easy to find and your selection was excellent, the best I have found. Thew price is fair and the time of shipping extremely fast. It is in town now ans will be delivered today. Great company.
David
12/17/2014
This is my second hitch that I have purchased from your site. Both hitches where for Honda CIVICs. The first one was for my car so I can haul mountain bikes. I ride with my son so I got a hitch for his Honda for Christmas. The videos have been very helpful and the hitches have been very easy to install. I would definitely recommend your company to a friend and I have. Ordering is very easy, the pricing is great, and I like the fact that you pay for the shipping.
David
12/17/2014
This is the only way to shop for anything trailer or towing related. Fast and knowledgeable. Cant say enough about the value either. My purchase was 55 cheaper than a local specialist.
Doug
12/17/2014
Great products and very quick shipping. A great copmany.
Jeff
12/17/2014
Fast Shipping, had exactly what i needed at a fair price.
Jeremy
12/17/2014
I am extremely well pleased with your company. I completed an order on line last night and this afternoon I realized I did not need 2 items that I ordered. I called and was pleased to talk to someone within less than 1 minute. The rep handled my request fast and professionally in a very short time. I would say this customer service is the best I have experienced in years!!!
If you can track whom handled my order on the phone today please give him an accommodation. I think his name was Nick?
John
12/17/2014
Excellent Service
Judith
12/17/2014
Rene was very helpful in answering my questions and taking my order. Web site is easy to navigate and understand thank you again
Keith
12/17/2014
Very fast delivery. Everything was in good shape when it arrived. Im very pleased with etrailer so far. Have been ordering quite a bit of stuff, and Im not done yet.
Kenneth
12/17/2014
Very pleased with etrailer, they offer quality products at competitive prices and their service is the best.
Ive recommended them to my friends and a few campers that Ive met in my travels.
Larry
12/17/2014
Great experience. Quick delivery and exactly as described. Easy install.
Mark
12/17/2014
Ordering was easy. Technical support was very good and prompt. I ordered the parts needed and they were at my door by the second day. A great place to work with.
Mark
12/17/2014
Super Fast Shipping. Easy to Navigate Website with great installation videos.
Mark
12/17/2014
Great item and fast shipping. I highly recommend. Thanks, Matt
Matthew
12/17/2014
I had a small problem where the price in my cart didnt match the product display page but it was quickly resolved when I called you directly. Not a big deal and the great service I got from everyone I talked to more than made up for it. Id also just like to say that I love all the detailed product content on your site. I will definitely come here first before buying anything for car again.
Peter
12/17/2014
Bought a Trailer Valet. Took almost 24 hours to arrive, with free shipping. Fifteen minute installation. Now I can get the cruiser in and out of the storage building. I wish this item had been my idea.
Roger
12/17/2014
My fifth hitch purchase from trailer. Always good selection of brands helpful video and Quick shipment.
Gary
12/16/2014
Ive been lucky - since I purchased them it has not snowed enough to use them, but Ive installed them and do believe it will do the job. Hopefully I will not need them this year.
James
12/16/2014
Very impressed with prompt, accurate, personal followup. Great resource for product/installation info and recommendations. Really, the best service I know of in any market. I wish backordered item was listed as such on the web site - I found out the day after my order was made. Could be the mfr did not inform eTrailer promptly.
Jeffrey
12/16/2014
Ordering was fast and easy. Received a follow-up phone call within five hours of ordering. Also received email confirmation is looking forward to getting my order.
Mark
12/16/2014
I had a great experience with Mark & etrailer! Great products & great people. The product quality was excellent trailer wheels & accessories, & the delivery was as promised. I would shop again with etrailer.
Ronnie
12/16/2014
This is one awesome place to shop for trailer related things. But they have more than just trailer related items, best Ive found on the web. I will be a return customer forever. TS
Todd
12/16/2014
Fast shipping. Great prices. Thanks!!
William
12/16/2014
Site easy to use
Quick response
Donald
12/15/2014
products are good, shipments are fast, prices are much better than where I live. Good place to buy trailer parts.
Ernie
12/15/2014
Ordered Maxx Lift late wednesday night. Received late Monday. Unpacked Tuesday. Major part was missing. The package was damaged in shipping and evidently some things had fallen out. Contacted etrailer. The damaged one was picked up wednesday and the new one was delivered Thursday afternoon. Etrailer is customer friendly and dependable. Slam fast too.
Fred J
12/15/2014
I found the Etrailer people to be very professionnal. They were very attentive to my needs
I received my package rapidely and it was exacltly as ordered.
Thanks
Jean Luc
12/15/2014
easy to install 2009 Titan
Juanito
12/15/2014
Amazing operation. Ordered my two items on Saturday and they shipped immediately. Arrived at my house on Monday two days later - with their free shipping and during the Christmas rush! These guys must use Santas elfs. Very happy with the products and were exactly what I expected. I will definitely use etrailer.com again.
Kenneth A
12/15/2014
Unbelievably fast shipping. Received shipping and tracking information less than six hours after ordering. Package arrived on time. Great service.
Mark
12/15/2014
Excellent service, best price about 65 of local retail. no shipping and no tax. Delivery was about 4 days sooner than I expected before ordering. My back will be saved now!! Thanks
Mayo
12/15/2014
I spent the better part of a year looking for a break away battery box for my 1992 Sun Downer Horse Trailer. Then one day by chance I found e trailer on Google. The battery box was the correct box and the price was wonderful. Im so grateful that I found e trailer. Thank you so much!
Michal
12/15/2014
Received both orders very quickly. The products received were as depicted. I am very happy with the floor mats and the spare tire cover was easy to install and looks great!
Patrick
12/15/2014
Exceptional Custer service!!! Will use etrailer in the future. Thanks for a great online shopping experience.
Richard
12/15/2014
the woman I talk with knew her stuff
was a big help. her ext is 325.
thank you ext325
Roy
12/15/2014
The Velcro strips fit perfect and were easy to install and made my truxedo tarp like new again. E trailer is a great company to deal with and they ship out your parts lightning fast.
Scott
12/15/2014
Took a while for Curt to come out with a VW GTI 2015 receiver hitch, but worth the wait.
Two guys, 14 minutes installed yes, we timed it!.
Great service as always from etrailer.
Shaun
12/15/2014
Outstanding service n performance. UPDATE: Once again, Fast confirm on order, fast to UPS and fast arriving. . Everything in great shape, too. They helped make my Christmas merry and New Year start good. Thanks etrailer!!!
Eugene
12/14/2014
Everything was great
Greg
12/14/2014
very good
Tom
12/14/2014
My first contact was by phone, I spoke with JAN and told her what I wanted to do and asked her for advice, Jan asked a few questions and told me what part numbers would best fit my need. We spoke a few minets and she gave me advice on installation, she spoke like an engineer not an order taker. I told JAN I would get back to her . I called several times over a few weeks and JAN was never available so I placed an order 103149283 with RICHI.
Bob
12/13/2014
So far Im very impressed! Vince, who took my call, was professional and friendly. I didnt even have to wait on hold once. Thanks!
Carolyn
12/13/2014
Installed the back-up camera on my 2015 Ford 350 long bed exactly as all the videos and directions said. Didnt work. Heads up for 2015 owners. Shaved about 1/16 to 1/8 from the t-connect unit until it clicked. Then it worked perfect. Tried it on my travel trailer and I was exactly under the hitch, first time. Love it.
Thing I love about e-trailer is they sign their e-mails with a name of a real person to contact. Keep you informed with whats going on. How many businesses do that?
David
12/13/2014
Great place to shop thank you. Will shop again.
Jerry
12/13/2014
Great service. Part was exact fit. High quality. Very fast shipping. UPDATE: Best company to buy trailer parts from period. Great prices. Was able to find bearings by the measurements on web site. Everything fit perfect. Fast shipping. Glad I found them on the web.
John
12/13/2014
I had a problem with order confrmation ,so I called Etrailer and I think I spoke to a lady called Kristie, who took care of the problem right away.
John
12/13/2014
I received the hitch and additional components very quickly and in excellent condition. The videos and instructions were great. Easy to install. A great overall experience.
Jonathan
12/13/2014
Without Exaggerating. Working with Etrailer and there technicians on the phone has been truly the best buying experience I have ever had. This is my 2nd purchase from Etrailer and I hope I find a reason to buy from you again.
Jonathan
12/13/2014
etrailer is the best. I shop Amazon a lot but not for trailer or recreation parts. etrailer has an easy web site and great communication about your order. They carry good quality products and are priced competitive.
Steve
12/13/2014
Awesome service. Quick turn around. Quality item
Corie
12/12/2014
Shipped to me right away. No problems whatsoever. Exactly what I ordered and the installation video on the website helped make installation a breeze. Am going to mention this to all my friends for sure. Great people to do business with!
David
12/12/2014
Great experience, shopping at etrailer was easy and fast.
Dennis
12/12/2014
Excellent service.
Jon
12/12/2014
Great experience fast service.
Kaela
12/12/2014
I always had a lot of trust in Camping world, but Etrailer Is where Ill be checking for prices, because they saved me $150. Thanks
Les
12/12/2014
I placed my order and the etrailer associate said that she couldnt give me a firm delivery date but would research the part and call me with a firm date. She did and my order arrived as scheduled. No hassle and no problems.
Good service.
Nelson
12/12/2014
Great people, great service at a fair price.
Richard
12/12/2014
Excellent! The website, how to and info vids, product and price, quick shipping. Everything...Excellent!
Rob
12/12/2014
Always a good experience dealing with etrailer. Great ion of quality items. If a problem should arise, it will be taken care of promptly.
David
12/11/2014
Great experience with buying over the phone
James
12/11/2014
I ordered Xtc 2 Cross Country 2 Or 1-1/4 Receiver and had it shipped 3-5 days. Not only did it arrive in the time stated, it was easy to put together and very easy to use. Hands down a very good product.
Robert
12/11/2014
very very pleased I ordered on 12 -9-14 receiver it on 12-11 14 and this was free shipping its well built it dose what it is suppose to do
Steve
12/11/2014
I thought the ordering process was helpful, clear and fast
Thank you
A James
12/10/2014
Fantastic. You cant go wrong with eTrailer.com!
Ben
12/10/2014
Awesome, accurate service and great prices on high quality products! Gotta love that.
Carole
12/10/2014
as always a very good experience , what i needed when i needed it
Freddie
12/10/2014
Great site, helpful.
I received my hitch and mount promptly .
Gary
12/10/2014
The hitch was easy to instal however you DO need help. It took us aprox 45 minutes to instal and it was just like the video only not as fast for us.
James
12/10/2014
I was pleased with the response I received from Zach, the individual who took my call. He was knowledgeable and helpful with my request.
John
12/10/2014
Second time I have bought from etrailer. This time I bought tire covers for our cargo trailer. Ive bought many covers similar to these over the years but never had this brand Camco and they look good. Quality is as good and probably better than others Ive had. Time and Texas summer sun will tell. Like the buckle strap instead of bungie cords. Good service, prompt delivery, correct size. Great customer service and accurate order tracking. Im sure Ill be back.
Ken
12/10/2014
EZ ordering
Fast shipping
Overall great experience
Larry
12/10/2014
I love etrailer for all of my truck and trailer needs! Fast shipping, cheapest prices, quality products! i just ordered the B-lites for a gift. The box was huge but the lights were not damaged at all.
Lee
12/10/2014
Fast service, good price, excellent overall.
Lorne
12/10/2014
No more shopping for parts at sears, Hello e trailer. Had just what I was looking for at half the cost from sears. Rating 5 stars from the phone order to delivery Thanks Judy
Michael
12/10/2014
I have to say I am impressed with this company. They said what they would do and then did it with no haste. I placed my order on a Friday and received it on Monday. All I can say is Great service, great prices and wonderful people working their magic.
Thank You
Robert
12/10/2014
Your website is easy to use, the product ships in a timely matter. The only negative is you dont have place for PO number and no packing slip was included with items when they arrived.
Angie
12/9/2014
It was easy to shop. The products are as they are represented and the shipping was free. It only took 5 days from the time that it was shipped until I received it, even in a small town in Iowa. Also, there was a weekend in the middle.. If you see what you want, this is the place to get it. The prices are VERY competitive.
Arthur
12/9/2014
Three calls/orders with I believe Tommy, Debbie, and Kristie over the past couple months. All 3 were EXCELLENT! Got everything and went as smooth as could anyone could ask. Yall run a good ship, well managed.
Bobby
12/9/2014
I placed my order with Lexus G. and it was super easy! She was very nice, knowledgeable, and very willing to help. She discussed my shipping options and helped make the right choice within my budget so I could get my parts in the shortest amount of time. Overall it was an excellent experience and I will definitely contact Lexus again in the future for my trailer parts needs.
Brian
12/9/2014
received hitch yesterday. laid all the parts out, read the instructions. looked under the vehicle with instruction. this morning backed the car up on some blocks. enlarged rear hole in box frame, snaked backing plate & carriage bolt up into box frame. this snake tool or wire is ingenious. lifted hitch assy. with small floor jack and bolted it in. this process was completed in 1 hr. clean looking you dont even notice it. the fit is tight. Im 100 satisfied.
Denis
12/9/2014
The Roadmaster baseplate was delivered less than a week after we ordered it. It is exactly as advertised. What more could one ask?
Franklin
12/9/2014
I live in the deep south and know nothing about tire chains. Because Ill be driving to Pennsylvania in January, I called etrailer to get advice on what to buy for my 4x4 F-150. The representative was very helpful, and I was impressed by the fact that she offered to email to me several different choices appropriate for my truck so that I could study the choices before making any decision. No hard-sell tactics. The ordering process was straightforward and painless. Just got an email telling me my chains have been shipped.
Ira
12/9/2014
I had a very positive experience with Etrailer.com. Their customer service was very accommodating with a last minute ship to location change.the product arrived on time and as described. I would strongly recommend them.
James
12/9/2014
Item shipped almost as soon as it was ordered, email verification sent immediately
James
12/9/2014
Ive bought a few things from etrailer.com before and have always been impressed.
Jared
12/9/2014
Customer Service is the top priority with etrailer.com !!!!! I was astounded when I listened to a voice message letting me know my shipment was backlogged. Sure I could have found out via email, but they took the time to call me. Excellent!
Jimmy
12/9/2014
Well, I gotta say I love etrailer. You have helped me make my trailer beautiful and it was a lot of work. I stripped it, threw the old lights and trailer jack in the trash, ordered new lights and trailer jack from you, wire brushed it, cleaned it, filled the craters with thickened epoxy, primed it, painted it, installed all the new lights, soldered the wires, shrink wrapped the connections, then covered them in liquid electrical tape. My trailer is beautiful, better than new. I will be a etrailer customer for life. And I will send you photos of my beautiful trailer. Hell yes, I would recommend etrailer to a friend. Im a freelance writer who has published stories in a variety of publications. I am shopping my story about trailer love out there and if I sell it, I am sure to include etrailer as my favorite source for parts. Thanks for helping me with my trailer, I love it. And when you love your trailer, your trailer loves you back.
Joe
12/9/2014
You guys are the best
This is my second experience with your company and it has all been good. When my last order Thule bike rack was delivered 2 days after placing the order I discovered that there was a small plastic part that was broken on the bike rack. You contacted Thule and they must have mailed out the part the same day. I will definitely keep your company in my list of Favorites. Your customer service was great and Thule makes quality merchandise. How can I go wrong?
John
12/9/2014
hi, very happy with ordering and delivery.. thank you
Paul
12/9/2014
Melissa Y was very helpful she took my order and if I asked a ? She found out the answer Great place to shop
Ron
12/9/2014
Excellent service in all areas.
Tim
12/9/2014
seems to be great so far
Arthur
12/8/2014
Bought the chrome Tahoe license plate, very pleased with the quality of the plate. Very favorable buying experience, staff kept me updated throughout the entire order. Highly reccomend etrailer and will definitely be a return customer!
Benjamin
12/8/2014
GREAT PRICE, FAST SERVICE, HAVE BEEN LOOKING FOR THIS TYPE OF TIRE CHAINS FOR SOME HAVE NOT RECEIVED THEM YET AND HOPE I DONT NEED THEM THIS WINTER BUT I HAVE ALLWAYS SAID ITS BETTER TO HAVE AND NOT NEED THEN NEED AND NOT HAVE..
Bill
12/8/2014
Pretty straightforward, easy to install. Only issue was brake and charge were switched. Once we flipped them, it worked fantastic. Nissan Pathfinder 2008.
Bj
12/8/2014
Excellent selection, wiring harness for honda pilot was perfect fit and Awesome price. Works perfect saved big time from honda dealer!
Chris
12/8/2014
ordered several items. All items seem to be top
of the line. And easy to install, fast shipping
I will buy from them again.
Clinton
12/8/2014
I ordered on Friday and received shipment the following Monday over Thanksgiving weekend. I am extremely pleased with the speed of this shipment. It is exactly what I needed. You have my permission to use my comments. You have a top rating for speed, service, and item ordered.
Howard
12/8/2014
Cathy T. was the representative that helped me with ordering my break control system over the phone. She was very helpful and diligently walked through each feature and part that best suited my needs. I also was very pleased to learn more about the products i had purchase. I will definitely inquire and purchase again with etrailer.
Thank you Cathy and thank you etrailer
Jared
12/8/2014
Mirrors arrived three days after ordering with no damage or missing parts. Fit my truck perfectly just like the last two older model mirrors from cipa. Would recommend the slip on mirrors from cipa to anyone and would recommend etrailer also. Great price and service!!
Jay
12/8/2014
I ordered the hitch Thursday around noon and had it Friday. I installed it on Saturday morning and it took about 30 minutes. Just as stated on the web site.
Jerry
12/8/2014
call or e-mail they are fast, and very knowligeability of their products
Joe
12/8/2014
Karen was very helpful and very easy to work with. Great product knowledge, Im looking forward to getting the brackets, and hopefully, installation will go as smoothly as the video says.
Joseph
12/8/2014
YOUR STORE IS ONE OF THE BEST OUT THERE FOR ALL THE NEW ITEMS OUT AND THE WAY YOU TAKE CARE OF YOUR BUYERS.THANKS AGAIN FOR BEING OUT THERE WITH THE BEST PRODUCTS,AND CUSTOMER CARE.
Karl
12/8/2014
Great . Jan was terrific and very patience with me and also had a couple min to laugh with me , took time out to look in the computer to make sure I had the correct item I anted to order , overall nice experience thanks Jan at E / trailer
Margarita
12/8/2014
Better price than Home Depot, free shipping and easy and convenient website. Super fast shipping - I ordered on a Friday and should get the following Tuesday! Couldnt be happier!
Megan
12/8/2014
A great experience dealing with etrailer and Juanita.Great pricing and quick delivery. I would not hesitate to purchase again from etrailer and will recommend them to anyone looking for trailer supplies. Overall great customer service experience!
Patrick
12/8/2014
etrailers fine staff of friendly folks kept me abreast of the back-order status of the item I ordered. Despite the back-order, the receiver hitch step arrived in little more than a week after ordering. The product is of the highest quality, was easy to install, and easy to use. Do business with these fine Missouri folks with the greatest confidence.
Timothy
12/8/2014
great price and service. Good product knowledge
David
12/7/2014
With etrailer, what can I say, You just cant beat the prices and the prompt shipping/service. When I place an order it is usually shipped with in hours and often without shipping charges. Some time ago I purchased 4 tires from etrailer for my 5th wheel RV. While at my local RV dealer for repairs, a gentleman there made a statement about me not sparing any expense on tires. He ask me how much they cost, I told him the cost and that I got them at etrailer. He told me that they could not get them for that price.
Grace
12/7/2014
Ive used the site a few times. Very easy to use and every time Ive used etrailor they have always had what I needed.
John
12/7/2014
Shipping arrived within days, complete, and as described in website. No surprises. The best part of the buying experience with e-trailer has been their Installation videos. They are very well done. Simple to follow and with excellent view of step by step. I really appreciate the simplicity and explanations given. I am a returning client of e-trailer who has bought many parts over the last few years and was never disappointed by either quality of parts, their technical or sales services
Martin
12/7/2014
All I can say is, you people are the best. I always get better service and prices from you then anyone elseBar none…
Thanks for being there when I need you!
Forrest
Forrest
12/6/2014
eTrailer follows through with exactly what they publish, are superlative communicators, and very quick to ship/respond. Their pricing is good, their selection is broad, and their web pages answer every detail that I have needed. My time has value and my standards are high. This is my go to site.
JC, Captain, US Navy
J
12/6/2014
I really appreciated the quick response and knowledgeable answers. I ordered my hitch and it arrived well packed and no issues. I would definitely recommend them!
Lance
12/6/2014
Great product and fast shipping!
Laurie
12/6/2014
Everything I wanted.
High quality.
Easy to install.
Max
12/6/2014
I have spent with etrailer this year and have talked
with several different Ladies. I have nothing but praise for them and their knowledge. If dont have
answer they find it. Every company that serves the
public should have, in my opinion, personal that
functions like etrailers. Thank you for ALL your help.
ONE HAPPY CAMPER
Mel
12/6/2014
Shipped quickly and RA was provided for me to return the product I ordered by mistake. eTrailer always answers the phone quickly and answers questions right away.
Nicholas H.
12/6/2014
ordered late in the day...had overnite delivery the next day before noon free shipping. Perfect fit on the products I ordered.
Terry
12/6/2014
Wow! Best customer service ever! They sent shipping and tracking info immediately with easy click on links. Order was entered and shipped much faster than anticipated! Even was delivered earlier than expected. Will definitely use again and will tell friends. Finally a company that puts the customer in Customer Service!
Tim
12/6/2014
GREAT EXPERIENCE EACH TIME IVE ORDERED. MOST RECENT SHIPMENT ARRIVED REALLY FAST. GREAT COMPANY. THANKS!!!
Wise
12/6/2014
Service was excellent responsive & knowledgable. Well done!
Gary
12/5/2014
When I first put my order in I misunderstood the diagram and when I realized the mistake, I called, and very professionally the order was changed without making me feel foolish. Thank you for your patience. I got confirmation the same day that my order had been shipped. Thank You, Merry Christmas
Gary
12/5/2014
I am pleasantly surprised it shipped the same day as ordered.
Thank you
Genaro
12/5/2014
Sales person very helpful, and knew the product , made the whole experience great. I would use you folks again !!!!
John
12/5/2014
I have purchased many items from in the past 10+ years. All with great quality, pricing and many times free shipping. And best of all FAST FAST shipping!
Kevin
12/5/2014
I was very impressed with the ease of ordering. My order shipped in a timely manner. Website is very user friendly. Will be ordering again and sharing this site with friends.
Kevin
12/5/2014
First off narrowing down the field of choices by using your make model and tire size was amazing! Then the very helpful description, and the great instructional videos. Made my choice simple. Last but not least your easy checkout and fast shipping? Thanks I will recommend you to friends and family, and youll be the first one I think about when looking for accessories.
Kristina
12/5/2014
I have shopped already two times with Etrailer and will continue to shop there. Products are great and there delivery is outstanding. a++ from me.
Sean
12/5/2014
Rapidly fufilled my order, order came exactly on time and everything was correct in the order. Cant ask for much more from an online retailer! Thanks!
Seth
12/5/2014
Great service, got the trailer light capsules exactly as ordered. And, got them a day earlier than expected. I would send a pic but not computer literate enough to do so.
Wayne
12/5/2014
First time buyer on etrailer.com. Shipping was prompt and delivered faster than expected. Item description was clear and I received what I expected.
Craig
12/4/2014
Everything went smoothly in my ordering and I will most defineily tell my friends how easy it was to order my order and Thanks again
Donald
12/4/2014
I think etrailer.com is is one of the best if not the best e-business there is. Their attention to detail in their how to videos is first rate and their customer service is also very well done you deal with a real person. All my personal and my company purchases have been in stock and shipped with no delays.
A great group of people to work with.
Howard R. Jones
Marine Taxonomic Services
Jones Vintage Parts
Howard R
12/4/2014
I have been dealing w/ etrailer for a few years nowthey are my go to people for most of my outdoor/auto needs. Great website.
I like the quick delivery too.
John
12/4/2014
WOW! ordered on Monday night, delivered on Thursday afternoon. Almost faster then I could drive to town and find one. Very well packaged, great job.
Lawrence
12/4/2014
Very satisfied
Maryjane
12/4/2014
I found everything I was needing at a great price and FAST FREE shipping. Quality products at great prices!
Michael
12/4/2014
Easy, great price and free shipping...pretty awesome.
Rex
12/4/2014
Fast shipping, prompt customer service & great products!
Robert
12/4/2014
Ordered through the website in the past. My last two purchases were time sensitive so I called these in to confirm delivery times.
Steven ext. 626 help me with all, informed me of all in stock items and expedited all requests. Thanks
Todd
12/4/2014
The best......all I have to say
William
12/4/2014
I ordered the floor and cargo liners for my Infinity FX35 they looks good and fits perfectly and Im very happy. That was a special order but the shipment comes early then I thought.
Wojciech
12/4/2014
Great ! Fast Vince C did a good Job.
Al
12/3/2014
Bridgette and Nicki were wonderful on their thorough follow -up . They are assets to your company and very friendly to speak to , also .
Audrey
12/3/2014
The on line shopping was easy with etrailer.com.
I found what I was looking for in a short time with out spending a lot of time searching the web site and was in stock.
Thank You, for making it easy to find what I was looking for. My order was shipped the same day!
Barry
12/3/2014
I was amazed how quickly I received my order. With free shipping I thought it would take at least a couple of weeks. This large box weighing approximately 65 pound was here on the 4th day. Great job!!!
Chris
12/3/2014
Your knowledge of the product being purchased was clearly understood, and service was outstanding.
Darren
12/3/2014
The site is great and buying was very simple. I was able to get exactly what I wanted and it was delivered directly to the shipping address without any hassles. I commend etrailer as well for great communication. I received an email with shipping details and a tracking number so that I could see when the item shipped and when it was supposed to arrive at the destination. What I was also very pleased with was a follow up email from etrailer asking about whether I received the item on time and how I liked the item. Thank you so much for the great first time experience with your website and the people behind it.
Ignacio
12/3/2014
I was so pleased to find you had a trailer hitch for our 1997 Nissan Quest. Our old van quit running and we had to get another van. My son has to use a power chair and the hitch on the old van could not be changed over. After I ordered from you I was so surprised to see it was shipped out immediately and at no shipping charge. We need to get it soon as possible because he needs his chair lift to carry his chair. He has many Dr. appointments. Thanks ever so much. May God bless you and have a very Merry Christmas.
Joan
12/3/2014
thanks,your service person was right on . She identified and proses my items quickly! I received them on time! Thanks again.
John
12/3/2014
Received product on time. Website was simple to navigate to order. Excellent prices. etrailer.com is now in my favorites file for future purchases.
Kenneth
12/3/2014
everyone was great, not a first time buyer from etrailer or the last.
Lynn
12/3/2014
Absolutely the BEST customer service! I needed to return an item and order a different item. This transaction was made so simple. Friendly, helpful, and a delight to work with. Thank you so much!
Melinda
12/3/2014
Good price, excellent service,shipping price was good.
I am very satified with the product and service.
Melvin
12/3/2014
Great products, Good prices, Fast shipping!
Richard
12/3/2014
Fast shipping great products the tires n wheels fit perfect and are mutch better than factory tires that came on my boat trayler
Tony
12/3/2014
great buy,,,installed in a flash
Tony
12/3/2014
I like ordering from you. Good prices and quick shipping.
Charlie
12/2/2014
Everybody I spoke to were very helpful and knowledgeable. They also were pleasant to speak with. I would highly recommend etrailer.com to anyone.
David
12/2/2014
Wow
Great prices, fast shipping, great communication.
This is what professional businesss should all be like.
Douglas
12/2/2014
The product is of great quality and very well buily,also had very good response when small problem arose.Very well satisfied.
Frank
12/2/2014
I ordered on Monday night around 6 PM and my package had arrived before noon on Tuesday. Much faster than I would have expected.
Jeff
12/2/2014
I was surprised that I found the parts I needed!
Kenneth
12/2/2014
Quick and easy, representative was very helpful double checking to be sure I was getting the right adapter kit. AND Free Shipping and great price. $100s cheaper than local.
Kent
12/2/2014
Very pleased with the order process. My questions were answered and order placed in a very timely and professional manner. My e-mails asking for a few clarifications after placing my order were promptly replied.
Laurier
12/2/2014
On the front porch. Thank you for your service.
Lynn
12/2/2014
Jan L is excellent!
Margaret
12/2/2014
excelent all around including price
Robert
12/2/2014
Shipping with etrailer was courteous, efficient, pleasant, and economical even on a Sunday.
Al
12/1/2014
Good company to do business with !! Fair prices, quick reaction time, all around good company. Keep up the good work !!
Allen
12/1/2014
Very reasonable pricing, same day shipping on my order. Im a return customer and Im pretty sure Ill be back again. Had no trouble at all when I wanted to add an item I forgot on my initial order. Renee was very helpful and courteous. Thanks,!
Carlton
12/1/2014
Ordered hitch & wire harness for a Hyundai sedan.
Hitch took less than 15 min. to install. Fit perfectly. Wire harness installed very easy. Etrailer sent timely updates on order status and shipment tracking.
Very good company to do business with, highly recommend them for quick friendly service.
Jack L.
12/1/2014
I found exactly what I was looking for and the standard shipping is very fast. Perfect experience!
James
12/1/2014
Was really impressed with the speed in shipping and the communication with how the order was proceeding. I havent gotten my package yet, but if the same holds I anticipate no problems.
James
12/1/2014
Had one question to ask and Kimberly D. was able to answer. She is a great asset for you guys, talked with her before. Will be back.
Joe
12/1/2014
fast delivery,right part.
good and knowledgeable people to talk to when
ordering
John
12/1/2014
My rep was polite and extremely helpful! Because I wear two 2 hearing aids, I dread the the thought of having a conversation with a representative. Not this time however! My sales rep spoke clearly and for the first time, I could understand without asking her to repeat what was said. Tjhanks again, Regards, John Jorno
John
12/1/2014
Another great experience with etrailer.com Everything arrived in one shipment in perfect condition. I watched the wiring video for my car 2012 Chevy Impala and it installed perfectly in minutes. Thanks again for all the instructional videos they are a great selling feature and definitely made me choose etrailer.com
Jon
12/1/2014
I have not tried this product on my vehicle yet but the shipping was extremely fast! Great customer service, even calling to confirm the shipping address.
Liz
12/1/2014
Great place to shop. Fast shipping & informative. Good prices. Thanks so much.
Randy
12/1/2014
This was great. Simple to use site and great ion of products at a great price. Will use it again. Thanks
Steve
12/1/2014
Impressed. A website that is easy to manuver, loaded with pictures and details. Prices that overall cant be beat. Ordered late in the day and they still got it out that same day. Infomation readilly available everywhere on the site about all aspects of trailer parts, configurations, and how things work. These are folks who are helpful, proud of their business, and deserving of all the business us folks who own trailers can give them. Thank You etrailer.
William Bryan
12/1/2014
I am a steady Customer of E-Trailer products. They are true to their advertisements and their products are of top quality. I purchased and installed a Curt Hitch and special wiring harness on my new Ford Edge. Following the E-Trailer Video Instructions, the installation went smoothly! Everything fit and works perfect.
Carlos
11/30/2014
Happy with the product and the prompt delivery.
Cynthia
11/30/2014
Great web-site easy to navigate
Jeffrey
11/30/2014
Great prices and always shipped in a timely manner.
Jimmy
11/30/2014
On saturday night I ordered the wrong part by mistake, followed by an email explaining of my mistake.Early sunday afternoon i received a call from etrailer.com to help me order the correct part . I would recommend this company to any one. Thanks etrailer.com
John
11/30/2014
Wow. Yall dont mess around . Received couple of days before I expected. Thanks
Louis
11/30/2014
Excellent exact fit for my vehicle. Installation only took roughly 45 minutes. etrailer is an excellent outfit to deal with. Very satisfied with not only the excellent product. Customer service was very helpful and knowledgeable.
Paul
11/30/2014
I placed an order on a Sunday during the Thanksgiving weekend holiday with no expectations of my order being processed until the following week. I was amazed, and surprised, to receive a confirmation e-mail only four hours after placing the order that my shipment was on the way. Wow, that is service!
Paul
11/30/2014
EASY TO USE WEB SITE. PROMPT SHIPMENT - EVEN ON A SUNDAY!
Ronald
11/30/2014
great shipping time, perfect condition on delivery. im very pleased.
Wesley
11/30/2014
Ordered online, was easy to find what I needed and very pleased with website. Order was confirmed and shipped within12-14 hours span. George J took care of it and I really appreciate the quick reply and how prompt the order shipped. Will buy from them again.
Bruce
11/29/2014
Ive bought probably 2 or more hitches from
etrailer.com and installed them all myself. buying
at etrailer.com is so easy. plug in the information
of your vehicle and itll give you options of what
hitches will fit your vehicle. I ordered one early
this afternoon for my sons 2015 VW Tiguan. got
confirmation of my order and 2-3 hours later got
email that my order has been shipped, tracking
number is already available. thank you etrailer.
Eurelle
11/29/2014
The trailer hitch I ordered was out of stock. I was kept informed nearly everyday as to the status of its delivery. So much better than being left in the dark, wondering when its going to show up on my porch. Great Job! Ill be back. Gary.
Gary
11/29/2014
I have ordered multiple items from Etrailer. Each time I place an order it gets to me in a timely fashion and the products are of good quality. Pricing is cheap also. I will continue to to purchase from here for my trailer needs.
Joseph
11/29/2014
Exceeded expectations!!! Shipment was immediate with expedited delivery at no extra cost. The trailer dolly is an excellent product and easily assembled. I used it to easily move my trailer within an hour of receipt. The dolly appears capable of everything it was advertised to do. Highly recommend the product and etrailers.com!
Keith
11/29/2014
I needed to change my hubs, brakes, bearings on my boat trailer. The assistance from Ricky S. as outstanding. He assisted me with ordering exactly what I needed to complete the job. Thanks.
Randy
11/29/2014
Excellent service, ordered, and then notice that item had been shipped within 6 hours.
Cliff
11/28/2014
ETRAILER is one of the best online retailers Inhave ever dealt with. For my first order, they answered all of my questions quickly and fully, and supplied detailed installation instructions that enabled my local dealer here in MD to install my towing hitch in less than 20 minutes. Their prices are incredibly reasonable, and delivery was free and swift.
Recently, I ordered another and again the price was incredibly low, shipping was instantaneous, and customer service was efficient and
Timely.
Donald
11/28/2014
The best internet shopping experience I have ever had! From start to finish navigation was easy and quick. I wish all retailers could do it like you guysgals! Thank you very much. It was a pleasure spending some money with you. Merchandise also was very affordable and exactly what I was shopping for!
Elwood
11/28/2014
No comments! Best price, fast shipping and perfect support !!
Eric
11/28/2014
I enjoyed using the web page. I found it to be very user friendly and easy to use.
Harvel
11/28/2014
Only my third order from etrailer but you guys never dissappoint. Always the product that I am looking for, great communication and supper fast delivery. I feel like a sheel for your company but I plan to do much more business with you.
Jo
11/28/2014
as a return shopper to etrailer whenever I need trailer products their website, selection, instructions, pricing and customer service is above and beyond the norm…would recommend etrailer to everyone…
Kent
11/28/2014
Great was easy ordering and order was shipped quickly
Mike
11/28/2014
Fast and reliable service!!! I would definitely recommend this website to anybody!!!
Patrick
11/28/2014
Great service.Thank you.
Robert
11/28/2014
They have a wide selection of tie-downs and accessories, getting the features I wanted was easy and t shipped the same day.
Steve
11/28/2014
good experience, you are the only ones that had the size i needed, and a great price with very fair shipping costs, ill be back
Wendy
11/28/2014
Great selection and price and I had my parts fast. Thanks
Curtiss
11/27/2014
Excellent service & I recieved my B&W gooseneck/fifth wheel hitch kit in 3 days. It installed as instructed & is a quality hitch.
Philip
11/27/2014
Very good service. fast delivery of my base plate and the installation video was very helpful. answered all my questions. I will order again.
David
11/26/2014
I needed a new tail/Stop/Turn light for my Toy Hauler. No one locally had the sealed replacement unit. I need it before our trip over Thanksgiving. When it shipped and the estimated delivery was Friday. So I was working on alternatives since I was leaving before Friday. Amazingly the lights were delivered Tuesday!!! Thanks for the prompt shipment and expedient delivery E- Trailer. Light is installed and working great, now people behind me know when Im turning or changing lanes.
Donald
11/26/2014
I placed an order and will see how it works out when my stuff arrives. I was impressed with the info about the products, which greatly helped in my decision to order from etrailer instead of buying locally. The price would have been within a couple of bucks either way, but I was able to verify the Atwood coupler was American and not Chinese like the local store has. The video and photos allowed me to compare what the mechanism looked like underneath too!
Lee
11/26/2014
I think I had a great experience shopping on your website. it was easy and direct. thanks so much
Mary
11/26/2014
Fast service , Price match ,Freindly Service, Happy with my order.
Milyn
11/26/2014
In June 2013, I ordered a trailer brake system for my pickup truck. The items were well described on the web site so I felt assured everything would fit. It turned out to be true. I had a very neat installation in one hour. That is why I returned to E-trailer this date to order a specific part needed for an antique vehicle
Robert
11/26/2014
Very happy with the service provided by Kelley and another that I didnt keep her name. Excellent pricing on items and shipping was fast and free. Dont know how they do it. Will order here again if I require anything else. Thanks.
Rod
11/26/2014
Fast Shipping, great price. Totally sastified
Daniel
11/25/2014
Fast delivery and the hitch is very well made/welded and finished.
Joe
11/25/2014
Rep phoned to let me know there would be a slight delay in shipping. No problem. Liked that personalized service. Thanks
John
11/25/2014
I gave them a call, and they helped me get my 2013 Honda Fit trailer hitch, the full setup, in less than 10 minutes. Vince was immensely helpful and knew his stuff. I even told him about a competitor and he laid out the steps on how I could resolve my issues. I would recommend etrailers.com 100 of the time.
Kevin
11/25/2014
Ive bought things here for years. The installation videos are great, theres always someone technical available that can answer questions, prices are good and shipping is fast. It dont get no bettern that.
Mark
11/25/2014
Great service and fast delivery of parts!
In stock axel to fit my 15 year old trailer!
Thank you
Paul
11/25/2014
Web site is very user friendly. Quick shipping and great products. E-mailed with questions about order and had a quick response time. Will definitely order my parts here again.
Ron
11/25/2014
SUPER FAST order processing! Excellent service as always!
Webb
11/25/2014
I ordered the hubs, they shipped quickly, and arrived promptly through UPS, double-boxed and undamaged. They fit well. The only recommendation I would make not E-Trailers fault is to recommend or suggest that, if used, buyers order spindle nuts and spindle nut caps when ordering new hubs. They are cheap and should be replaced with the hubs. Otherwise, you could spend a lot of time trying to find them locally as they can be easily overlooked in the parts ordering process. In closing, it was a great on-line experience.
Chris
11/24/2014
received package in good delay time. very happy have already recommended etrailer as an excellent supplier
Denis
11/24/2014
Great quality always as expected. Very easy to find the right products for our vehicles!
Denise
11/24/2014
etrailer.com is a very good place to order trailer parts.
Donnie
11/24/2014
I have done business with etrailer at least 6 times, and have always had great service . The items I have purchased have performed as promised, and have installed easily. Great service. Quality products at reasonable prices. easy to follow instructions, for installing, that even I could follow.
George
11/24/2014
Your response time is amazing. Couldnt expect it to be any faster. As a customer, that means a lot.
Gerald
11/24/2014
I am very pleased with my orders from etrailer. Your staff was very helpful and both my orders shipped out right away. I want to thank Steve C. and all of your staff that helped me. I appreciate the excellent customer service I received from everyone I spoke to at etrailers.com. Thanks again.
Paul
11/24/2014
Very fast service. Very pleased with product. Exactly what I wanted to replace the lights on my trailer. Thank you
Dennis
11/23/2014
The part was exactly as described, arrived on
the expected date, and was what I needed.
Thanks etrailer.com.
James
11/23/2014
Fast service, so far easy web site and like all the shipping options
Joseph
11/23/2014
Fast shipping, great support and super product ion. What else can I say?
Robert
11/23/2014
Associate was very helpful and knowledgeable, and had a sense of humor to boot. I would recommend etrailer to anyone.
Ted
11/23/2014
I have ordered from terai let twice. Both times they had what I needed at a good price. Quick filling and shipping of orders. Will use them again for sure
Gene
11/22/2014
Great service, great hitch. The video made the installation simple. Thirty years ago I did RV work for a living, the new no drill hitches are a fantastic improvement. The install on a 2014 jetta took about one hour, and I wasnt rushing. If I need anything else, this will be a one of the first places I look. Thanks.
James
11/22/2014
when I was looking up plows for my truck this one looks like the best one for me.I called k2 plows and talked to Titus T he help me with what I needed Ive got the hitch first it happened to be the wrong one but they made it right and sent me the right one then the plow came in I put it together took me several days but I just took my time at it I had a couple problems with it but if I would have read the instructions I would have took care of everything now the plow sitting in the garage waiting for snow hopefully I dont have to use it but if I do its their excellent plow. I would also like to thank Gina D an assistant on the phone that helped me through a lot of things.she went above and beyond her job in making sure that I got the right parts and followed up with phone calls thank you.
Pete
11/22/2014
ETrailer is an excellent choice for trailer parts. I have purchased from them many times and really like the value and fast shipping. Have recommended them to friends who also have purchased from ETrailer with good results. Keep up the good work. On a scale of 1-5 I rate them a 5.
Peter J
11/22/2014
Janice A. Was the representative I spoke to and dealt with in my search and purchase of my cargo carrier. She was extremely knowledgeable of the type of cargo carrier I needed, was very polite & informative and a real pleasure to deal with. If I find myself in need or want of any other products Etrailer carries Ill be sure to order from you all. I also could not get over how smooth ordering my cargo carrier was and was shocked at how quickly it was delivered to my door.
Thank You Janice A.
Randy
11/22/2014
Kelly female was so generous with her help to me with what was thought to be going to be a horror story finding what I needed, turns out, because of her, a piece of cake. This is the gal to do your training ! Thanks to her I feel thankful I called your company for help!
Roy
11/22/2014
Very helpful, great service and super fast shipping.
Bob
11/21/2014
We were able to find the hitch we needed and got it ordered. received the hitch in a reasonable time. Was able to track it through the shipping.
Colleen
11/21/2014
This has been a completely satisfying experience. Your website is fantastic. The videos are very helpful and Renee was a real pleasure to speak with. Im very impressed.
Donald
11/21/2014
sales people are very helpful and very patient with us. thankyou for your great service
John
11/21/2014
Great people to work with ! They know their products and have great prices. Thank agin for your help with my 2014 ram
Larry
11/21/2014
These people are the absolute best to deal with.
Wiltz
11/21/2014
Great service and products. Called the
order in and the rep was the best!
Alden
11/20/2014
I just finished installing the cross bars no trouble what so ever they look great no wind noise I,m very please with them I would recommend them to anyone
Antoine
11/20/2014
fast shipping. fair pricing
Christopher
11/20/2014
I cant believe how quick my hitch was shipped! Thisll get my snow plow up and going fast!
Thank you etrailer
Douglas
11/20/2014
Great service fast shipping! In the future I will definitely make more purchases through them!
James
11/20/2014
Im very impressed with the service from etrailer.com. I ordered a relatively small item, a 7-Pole electrical connector for my pickup, and its a good thing I called them, because I could not seem to get the order done on-line. I called and talked with Marcia, and she led me through the entire order. It is on its way only about one hour after the order was placed. Ive ordered many things from them and have been pleased every time. Jim
James
11/20/2014
Like always you have what I was looking for at a very good price. What made it better on the two past orders you offered free shipping. You always ship orders out quickly. On the current order I received a Email that my order had shipped in less then 3 hours.
Very good job. You will see orders from me in the future.
John
11/20/2014
Great price on wiring harness for my truck
Robert
11/20/2014
Great service. Ive placed several orders with Etrailer and have always been very satisfied. Great service and prices. Cant go wrong with Etrailer!
Barry
11/19/2014
Amazing service, great prices and quick shipping!
Ben
11/19/2014
I purchase my pack em rack last spring. I was provided 4 locks at the time of purchase. I like having one key for all the locks. Its very convenient. I misplaced a couple of locks, so I ordered a replacement set a couple of weeks ago. The locks were on back order for about 10 days which was absolutely no problem whatsoever. I have locks in place now, but I have to use more than one key. I received my new locks yesterday. Im looking forward using just one key for all my locks. Rebecca provided outstanding customer service. Thank you. I would recommend etrailer.com for all your trailer/towing needs?
Daniel
11/19/2014
Received order every thing look good.My rv will be very bright no more light trouble Thanks e-trailer .They sure help me. Thanks Donald
they are great to deal with very helpful order shipped the same day i will diffidently be a return customer
Frank
11/19/2014
very fast on shipping item
Gary
11/19/2014
George, you and your crew are the best. As a company, you get it! Absolutely the best communication, price, fastest shipping, customer information and support. I have made two purchases and I impressed with your service. I believe you all must have a super staff who cares and a great corporate culture.
Keep up the good work. You are my go to company for my Xterra.
Its been a pleasure dealing with etrailer. Ill be back anytime I need anything.
Thank you very much,
Jim
James
11/19/2014
Good products, great prices, and fast delivery! Dunno how it could be any better.
James
11/19/2014
Excellent website - well organized - easy to navigate.
Very responsive to order placement, great delivery.
Michael
11/19/2014
Fast service and good description
Already did a dry run easy to install
Will see in the cold later
Thanks
Randy
Randy
11/19/2014
I do alot of ordering for work and this is the only company that keeps me up to date with shipping dates as well any delays in shipment. If any I can always count on etrailer.com Awsome service.
Sandra
11/19/2014
Ive been a director of food and
Beverage for over 35 years....
Rarely have I come across t he
Competence of Juanita. She had
A great phone demeanor, knowledable
Of the parts I needed, and relaxed!!
She made ordering easy!!
Steve
11/19/2014
What a pleasure to have pleasant people answer the phone and handle my order quick and easy
Terrance
11/19/2014
mark was great to deal with helped me all the way to get what i needed,, thanks
Tripp
11/19/2014
I was able to install the hitch without a hitch. No problems
Wilbert
11/19/2014
i have used e-trailer twice...have had great results and talked to a very polite staff.
William
11/19/2014
Not sure what Customer Service training you offer at etrailer, but Julie H should be the poster child for what you are looking for in a finished product. My initial introduction with her was to handle a return that was longer than I would have liked. Julie handled the situation with speed and professionalism. Due to the handling of this situation, I decided to get a credit for my return instead of check sent. This credit turned into a $200 order for etrailer instead of sending out money. My compliments to etrailer and especially Julie. If I was in the MO area and needing to hire more CS personal, I would try to steal Julie.
Chris
11/18/2014
Had ordered online and had a very positive experience a couple months ago. Was coming through St. Louis on the way home from a business trip today and stopped by the warehouse. Staff was very helpful and picked up a few things I had been considering. Thank you for the great mid-west customer service, good products and a fair price.
Chuck
11/18/2014
Everything as represented. Product installed easily. Fast delivery.
Noah
11/18/2014
Great produce, easy install, speeding shipping
Rick
11/18/2014
I was impressed so far as Niki was verry helpfull not like the other company I have delt with. I atleast have gotten a tracking number although she had told me that it would take 2 weeks to get it sent out with in the hour I got a conformation number and saying it was being sent out. Like I said so far a good experience. But we will see after the other company we will see if and when it gets here as im kinda leary with this online ordering now. So far yes I would recommend this company to a friend.
Rick
11/18/2014
Good quality. Fast shipping. Excellent help from Jan on the phone solving a problem. my fault
Alan
11/17/2014
I ordered a hitch and carrier for an upcoming trip. Ricky from etrailer called me up the next day to alert me that the units I purchased did not match. He was very friendly and to the point. We fixed the compatibility issue quickly. The carrier and hitch arrived in a timely manner and with all advertised parts. The combo did great on a 2000 mile drive. Im very happy to have experts like Ricky to help make my holiday a success.
Bobbie
11/17/2014
Very good experience.
thank you
Damien
11/17/2014
Excellent! Jan did a great job!
Dan
11/17/2014
Excellent service
Javier
11/17/2014
Very impressed with the knowledge of the equipment ordered. Very professional, knowledgable, and proficient
throughout the ordering process.
Michael
11/17/2014
The best site for all trailer needs. Everything fit perfect.Thanks
Patricia
11/17/2014
You guys are great ! recieved my order in less time than I thought.
Great service and Vince was great to work with. Thank You !
Paul
11/17/2014
Website was easy to navigate and find everything I needed. Also the customer service was friendly and very helpful.
Richard
11/17/2014
Reviews of all three products have been sent. However, you have done very well by me after I had read some negative reviews. Everything was handled very will with me by you and for that I thank you. When notified that one item did not arrive you checked, called back and item was shipped that same day and received by me the following day. I am very happy. If you want to use this for others that may be concerned that will be fine.
Ronnie
11/17/2014
etrailer.com has had the products I need for my job and home needs. The website is very user friendly and shipping has been extremely fast with awesome communication.
Steven
11/17/2014
Merchandise was promptly shipped, received and installed w/o incident, and for a good price. Im pleased.
Ted
11/17/2014
Received my hub and bearings within 3 days. Escellent service, plus I saved $20. Thanks.
Tom
11/17/2014
Prompt shipping and quality product.
William
11/17/2014
I ordered a trailer jack, sidewinder type. Great product and fast shipping too!
Chester
11/16/2014
Product shipped quickly with no issues and was just as advertised.
David
11/16/2014
As usual with etrailer, shipment was speedy, well-packaged, and as advertised.
Harold
11/16/2014
Excellent experience with etrailer - the information on the website enabled me to the right item for my vehicle, and the item arrived quickly.
Jim
11/16/2014
Have ordered from etrailer.com many times. I got my order within 48 hours from the time I ordered it which is awesome. Cant beat the prices.
Justin
11/16/2014
Great product .Fit perfectly . Fast shipping.
Alex
11/15/2014
Delivery is to slow. Delivery date of 11/21. That is like 6 days. On Amazon I have been getting orders same day or next day. Same day $5.99. Next day Free. I just order something tonight and will have it by 5pm Saturday. It appear they are also delivering Sunday, because last week I ordered on Saturday and receive Sunday. Would I shop with you again? Only if I can not get it on Amazon or locally.
Charles
11/15/2014
Fast shipping and great product instructions. Thanks!
Jason
11/15/2014
Reçu sans délai, tel que prévu
Laurent
11/15/2014
Fast shipping,perfect fit!
Bruce
11/14/2014
Great job I will all ways use you to get my tow hitch.
Chris
11/14/2014
This was the second purchase using etrailer.com. The first June 2014 was a Hidden Hitch Trailer Hitch Receiver - Custom Fit - Class III - 2. The first hitch shipped was bent, but etrailer was helpful in replacing it. The second purchase Nov 2014 was a Thule T2 2-Bike Platform Rack. Order was shipped promptly and arrived as expected in 3 days without any scratches or problems. Installation was easy. Overall, I am very pleased with etrailer.com in both their products and service.
Glenn
11/14/2014
very good service and fast shippement thanks
Jean
11/14/2014
Was very pleased with the fast service and available parts.
Jerrold
11/14/2014
Cant believe it shipped already. Good job. Will recommend you to everybody.
John
11/14/2014
Really fast shipping times. Thank you!
I ordered some very nice lights at a reasonable price.
Marvin
11/14/2014
return customer for a reason. have communicated with reps over the phone and via email multiple times and they are always prompt and helpful.
Max
11/14/2014
etrailer has a large choice of inventory of items, that I can not find locally.
The item I ordered, is an after market product to fit my towing vehicle.
The item was received as per order. The item is of good quality, great design and fits perfectly. I have since placed a separate order for other supplies, that I also cant find locally.
Patrick
11/14/2014
Mike was who helped me. He was a big help and looked for options available to me. Price was also good. Order went smoothly. Only ordered once and dont have enough experience to discuss improvements. For my order, no improvement needed. Thank you.
Peter
11/14/2014
Customer service people were diligent in researching and verifying the rail kit needed for my newly purchased RAM 2500. Very helpfully. No other web based supplier nor local retailer was able to resolve the issue.
Ray
11/14/2014
Smooth, everything went well, my B&W product was on the porch when I got home. No problems
Barry
11/13/2014
I placed two orders. One Saturday and wensday and received both by Thursday. That is fast !!!!. Kelly took one order and Ricky took the other. They were both very helpful and very nice over the phone.you need to give them both a raise!!! Thank you very much for all your help.
Charles
11/13/2014
You guys are the best!!! You have the best products,the best service, and the best prices, all delivered to your door. Wow, what else can you ask for. Keep up the great work.
Jim
11/13/2014
I found that etrailer offered many units with the same star rating reguardless of price. I purchased a mid range unit and expect it to operate properly.
Leigh
11/13/2014
2nd purchase. Im impressed with the effort to get it right. Prices are reasonable. They ship quickly. E-mails have a real persons name. Not sure why, but I like that. George J just shipped my stuff that I ordered a few hours ago. Ill keep coming back.
Michael
11/13/2014
This was the second time I have ordered from etrailer. I am very pleased. Customer service is something that I value. Seems like there are not many companies that care anymore. Etrailer has been outstanding in my opinion. I have received all the orders before I expected to have them. Get to replace the brakes on my stock trailer this weekend. I really thought I would not receive them until next week. Thanks etrailer, Looking forward to my next project.
Randy
11/13/2014
Lighting fast shipping, price is right, helpful order service, what not to like or return to shop again. OK the name brand may not be known as some US brands and they are made in China but they are made to standards and are as good as anything on market. Will return to e trailer when we need parts again. Thanks again
Ted
11/13/2014
Julie H was very helpful in getting me the part i needed, she
also kept me posted on order status as it was a very uncommon part i needed. I would highly recommend etrailer.com for your purchases. This purchase was not a very big sale dollar wise to e trailer but they still went the EXTRA MILE to take care of me !!
Rating ***** 5 STARS !!!!!!!!!
Frank
11/12/2014
Great place to order from. They know their products and are willing to spend time making sure you get the right item.
James
11/12/2014
Renee the lady I spoke with was very professional and went out of her way to help me with my order. Thanks very much Renee they have a great worker!
James
11/12/2014
3 hours from ordering until it was shipped !!! time warp....
Richard
11/12/2014
I have used Etrailer before and I think you have the easiest and most friendly web site Ive ever been to. I love the way it was laid out with your guy, Micheal , already having what I needed ready for me to order. Great personal touch. Very quick.Good job!!
Steven
11/12/2014
I was extremely surprised to see a response from George so quickly and on a Sunday when I placed the order on top of that. Then as I read Georges response he upgraded me from standard shipping to much less than that. I received the hitch on Wednesday just 3 days. This made a real impression and was quite unexpected gesture. Its really nice to see someone go out of their way. The hitch was as exactly as described. Packed well and all parts are there. I know I will recommend them in the future. Thanks George and have a great Thanksgiving and a Merry Christmas.
Steven
11/12/2014
Fast and easy like that you provide updates on traking.
Thomas
11/12/2014
awesome customer service. Jean P. the person who helped me out via phone and ordering is Top Notch. delivery times unbelievable. just awesome.
thank you,
Arnold
Arnold
11/11/2014
I spoke to a wonderful agent: Nikki and she was probably one of the most kind and patient sales people I have experienced in a very long time! I actually had to go out to the car twice to collect all of the data necessary to place my order. She even waited patiently while I looked through the owners manual for a specific piece of information necessary to complete the purchase. Highly recommend and should have my chains sometime tomorrow.
Bob
11/11/2014
Bridget was extremely helpful with my order and very knowdgeable about the products. Very pleased!
Brian
11/11/2014
I was very pleased with the help from etrailer in replacing my damaged 5-Wheel tailgate .The damage was not there fault and they sent me a new one with a free return shipping label .It was a beautiful tailgate other than the dent in it .I have bought several things from them in the past and was happy with there products .
James
11/11/2014
Always great customer service, love these guys!
Jerome
11/11/2014
Very good experience! Shipped same day!
Kenneth
11/11/2014
They email status of my order right away. Ship quickly and nice products. Prices are reasonable.
Lawrence
11/11/2014
great fast service I love the videos they are very helpful
Mark
11/11/2014
Great and very fast service. received kit a lot sooner that I had thought,everything was in perfect shape no damage. Great and Best Price as always. The Place to shop!! Thanks E trailer. Will use you again!!.
Robert
11/11/2014
It was a good website to used and user friendly site. I like all things you guys got on your website.
Robert
11/11/2014
Excellent prices and service!
Russell
11/11/2014
Great service and help picking products! You guys are fantastic. Thanks so much for making our lab bike trip a success.
Stephanie
11/11/2014
Hands down the best online company I have dealt with. High quality products, outstanding service, excellent communication, and super fast shipping. I will highly recommend this site to everyone.
Urban
11/11/2014
The Customer Service Representative, Kim, was extremely helpful to me, both in finding the replacement kits I needed, and also in making sure that they would be shipped to me in a timely manner.
William
11/11/2014
Excellent communication and excellent service. A good place to do business.
Bill
11/10/2014
It was easy to place the order.Very helpful and friendly service. .I would and will recommend you to others if the time comes.
Buster
11/10/2014
Every time I order from etrailer each sale person has be a great help and checks to make sure the items I order are right for me. GREAT SERVICE.
Clayton
11/10/2014
Jean with Etrailer went beyond what anyone else would do to get the part I wanted. I am so pleased with Etralier. The price was the best I found! Thank you Jean & I enjoyed the Halloween PXS from the Etrailer Crew. Coleman
Coleman
11/10/2014
So many choices of trailer lighting! I found the perfect kit for my trailer rebuild project and complete with wiring harness. The best part is that these are submersible. No more blown bulbs and remembering to disconnect the lights before launching the boat. Good price and super fast shipping.
Dan
11/10/2014
This is a great store: good ion some hard to find items.
Customer service is excellent!
Strongly recommended!
Gossett
11/10/2014
Fast shipping. Parts arrived in perfect condition.
Jaylan
11/10/2014
Easy to use website, economical pricing, reasonable shipping costs, great communication
Jeff
11/10/2014
I have ordered from etrailer twice and have been extremely satisfied with the customer service. I needed a part quickly and they had a very affordable 2 day delivery option and the volume of products that they offer is exceptional. I will definitely order again. Thanks for a great experience.
Jeff
11/10/2014
arrived very quickly, good prices, helpful staff
John
11/10/2014
Ordered hitch and crossbars. Delivered in 5 days for free. Fast and efficient.
Joseph
11/10/2014
Easy to buy. Super fast shipping.
Juan C.
11/10/2014
I think Susan did a great job!
She was courteous. professional, patient, and a joy to work with in ordering my hitch. If my hitch gets here this week, I will be grateful.
Kenneth
11/10/2014
thank you for your fast response and processing it this order I appreciate it
Lewis
11/10/2014
etrailer is great to deal with. Ordered weathertech floor mats for my sons birthday. They even called my house to tell me they shipped. Ordered tires and rims for my boat trailer, the packing was great, and they kept me up to date on when they would arrive. The videos are great, make ordering that much easier. You always know how good a company they are. Its the Great people they hire to work there.
Michael W
11/10/2014
Great products and great service. Etrailer is the first place I go for trailer parts.
Mike
11/10/2014
Great place to shop for quality products, prompt shipping, excellent customer service. I highly recommend e-trailer.
Robert
11/10/2014
Easiest thing I have ever ordered on line. Wish everything was this easy to purchase. Price was great too!
Jamie
11/9/2014
Found what I needed. Easy ordering. Also found other items I will be ordering in the future. A lot of great products at great prices. Definitely recommend and will return for more shopping. Also had questions previously about trailer wheels and got quick and accurate answers. Thanks. Keep up the good work.
John J
11/9/2014
I called to order replacement trailer hubs. The associate who helped me, Kelly, was very patient, helpful and friendly. Her knowledge of bearings and hub assemblies was also impressive. Ill be purchasing future replacement parts from etrailer and have already told a friend about the site. He is looking for replacement boat trailer wheels.
Pete
11/9/2014
nice and easy thankyou
Robert
11/9/2014
For my 2011 Honda Odyssey I purchased a Curt Trailer Hitch and a Curt Custom Fit Vehicle Wiring harness. The staff at etrailer.com were excellent, I called on the phone, since I’m not that good on the computer. Cathy T. went over every detail and was able to get the order out that evening, Wednesday, and the order arrived in Mass. on Friday… installation was easy enough because of the videos available online. The two 7.5 amp fuses were missing, but a trip to the auto parts store will fix that. It was a pleasure doing business with an American Company and having a knowledgeable person on the other end of the line. Thanks etrailer.com…
Thomas
11/9/2014
Great selection, stock and prices. I always find what I need, when I need it.
William
11/9/2014
My keys arrived and fit perfectly!! The post office lost my envelope and I had to go to post office to get it!
I am very happy the keys worked!!!!! Thank you!
Ann
11/8/2014
The trailer bearing parts I ordered came fast and well packaged. etrailer had exactly what I wanted and the price was right.
Clifford
11/8/2014
Excellent service and great products! I have already recommended etrailer.com to a local car repair shop.
George
11/8/2014
As usual, excellent product and service.
Donnie
11/7/2014
Etrailers customer service is the best. The product I ordered was not available at the time I ordered, their customer service called me right away to let me know. Kept me up to date on the status of my order.
John
11/7/2014
Gdreat services lot of help thank-you great job
John
11/7/2014
Very fast and accurate delivery?
Kent
11/7/2014
Always satisfied with your customer service, thanks!
Mark W
11/7/2014
Absolutely the best service I have ever received from any retailer. Dealt with Jan L, she is friendly, knowledgeable and did exactly what she told me she would do. Even having my parts shipped to where I live in Canada, etrailers prices are cheaper than what I found here. Will definitely be back for my trailer parts needs.
Mike
11/7/2014
Fast shipping and excellent product.
Highly recommended.
Miranda
11/7/2014
Researched bike racks to be sure it would handle the heavier ebikes and came up with Hollywood Racks. I could not find a local distributor so I again searched the Internet and came up with Etrailer as what seemed to be the best website. Ordered it on Friday and within a few minutes, received an email that my order was being processed, and a few minutes later received a phone call to indicate that my order was being shipped and should be received within a week. I was very pleased with the immediate and positive communication. Well, I was even more impressed when the rack arrived on Tuesday. Four days to arrive in Canada from the U.S. which usually requires much longer. I am extremely pleased with the product, customer support and shipping. The product is also excellent quality as expected.
Paul
11/7/2014
Excellent site parts as described and shipped promptly. Will certainly be visiting again as trailer parts are needed. Would certainly recommend site to anyone.
Rod
11/7/2014
I dont think you can ask for better service than you can get at e-trailer. They have a comprehensive inventory of trailer supplies and shipment is fast. Great company to do business with.
Thomas
11/7/2014
I spoke with Vince to place my order and the experience was exceptional. Very easy, fast, and all my questions were answered in the context of getting me the right parts to fit my application. One of the best customer service experiences I have had when placing an order.
Andrew
11/6/2014
very easy to find what your looking for
Chris
11/6/2014
very impressed with the fast service and shipping
David
11/6/2014
Top notch supplier. Customer service personnel very professional - have excellent grasp of their product lines. Packaging, shipping and tracking system one of the best I have seen. What else can be said, an excellent experience.
John
11/6/2014
The order process was easy. The product selections were great and descriptions were clear. The tracking instructions appear to be simple and the map was a nice addition showing shpg point and destination.
Larry
11/6/2014
Quick, easy and helpful with technical questions
Martin
11/6/2014
great prices, knowledgeable team, very fast responses to my questions, and its already been shipped just a few hours after my purchase, 100% stoked, big up the etrailer.com crew!!!
Patrick
11/6/2014
Excellent service and easy to use Web page.
Philip
11/6/2014
Shipping was ultra fast, prices were great, ez lube axle is great quality
Stephen
11/6/2014
Have not used them yet. Fit them and they move alot. Added some cushion to the mirror and they are stable. The service was great and fast shipping. I would recommend and use them again
Dan
11/5/2014
I dealt with Kelly of over the phone. She answered all my questions a day was very helpful. I would recommend this site to anyone. Will send pictures of the finished product when I received it
Erich
11/5/2014
i think if people dont buy from etrailer they are crazy they do fast shipping and have good product i will buy most of my trailer stuff from them .
Gary
11/5/2014
ust wanted to make a comment. Your customer service is out standing. I recently purchased a Prodigy P2 Trailer Brake Controller with a Universal Installation Kit and a junction box for my truck and camper. Your installation videos where spot on, making all three installs a breeze. When I didnt have power to my brake controller your tech support helped me trouble shoot the issue and get om rolling safely. Turned out when I crimped the butt connecter to the power feed I crimped it over the wire jacket missing the brass wire. You guys and gals ROCK!
Irv
11/5/2014
Ive been a customer of Etrailer for quite a few years now. Ive never had a bad experience with them. Prices are always good, service is great, and you get what you order rather quickly. Thats a pretty good recipe for keeping the customer coming back. Im sure Ill be doing business with them again for all my towing needs.
John
11/5/2014
WOW, everything on time and the right part
Mark
11/5/2014
You guys are awesome! Everything I need, you guys have! I didnt think buying these little things were gonna be possible or easy, but apparently it is. Really happy about the prices as well! Will definitely come back when i need to. Thanks!
Nick
11/5/2014
I dont usually order things on the internet. Always skeptical, checked out customer reviews. Couldt find any neg. ones. Now I know why. Great order takers, new what they were talking about, well packaged, heavy duty box, a little over a day and a half to my front door! The fenders worked just great on the trailer. Thanks Rich
Rich
11/5/2014
Very good experience!
Roger
11/5/2014
Great service - ordered and delivered in 2 days....amazing! Have not installed or used the parts yet but everything was received as ordered.
Rusty
11/5/2014
The hitch arrived quickly and was an easy install.
Scott
11/5/2014
Wow, this has been the best service I have ever experienced,
from any company. Great job!
Cant thank you enough for all the great help, you went above
and beyond, to get the product I needed!
I will recommend etrailer to others.
Thanks again
Sharon
11/5/2014
Why cant every company treat customers like etrailer.com does? Great prices, quick delivery and the videos are the best instructions ever! I was able to install a trailer hitch w/ wiring on a 2008 Honda Odyssey in less than 45 minutes!
Steve
11/5/2014
As promised, the wiring harness fit the vehicle perfectly and easily. My technical questions were answered promptly and accurately which allowed me to hit the road running. Delivery cleared customs and was received in a timely fashion.
Also, very impressed with immediate correspondence upon purchase and with follow-up questions. Highly recommend etrailer.com. Definitely customer focused
Anthony
11/4/2014
I received my order within a week. I was able to install all components easily and the installation is clean and neat.
The videos on the web site were very good and allowed this installation to go easily.
Arthur
11/4/2014
The service and price were excellent, but one of the holes on the hitch was off a little.
David
11/4/2014
The customer service rep Cathy was pleasant, professional and attentive. She explained the shipping process thoroughly and answered all questions. The whole telephone order process was a breeze.
Franklin
11/4/2014
I have placed two orders about a week apart..Both shipped the same day...
The prices are very competitive. I have already recommended this site to friends..
John K
11/4/2014
Excellent service,I am impressed with the shipping upgrade.
Tanks
Juan
11/4/2014
Thank you for the good service,good communication and good products..sorry for my bad english I,m french speaking from Canada Quebec
Leblanc
11/4/2014
Shipping was fast, but the website tracking link does not work, just stays on the same page.
Paul
11/4/2014
Great Company to deal with . Fast Shipper
Richard
11/4/2014
Product was exactly what I need and was delivered on the date they said - I look all over for rim that I needed and found it at E-Trailer - very impressed - Thanks
Robert
11/4/2014
as always, simply the easiest to do business with. honest and up front about the product being backordered and estimating time of arrival.. thanks again
Steven
11/4/2014
Nikki was very helpful, as I had a question about using the TH10XT, whether it would work on my pickup cap as well as my SUV. She explained clearly why it wouldnt, which I appreciated. I would not hesitate to order anything else from etrailer.com
Thanks Nikki!
William H
11/4/2014
Salesman was very helpful and quick
Daniel
11/3/2014
excellent service, easy to deal with E Trailer.. Items were perfec
Denis
11/3/2014
I love the super quick response time for getting packages shipped.
Ive placed orders in the evening and by the next morning i get an email with a link to tracking info. telling me that my package has shipped. This was my third purchase from etrailer.com and it wont be my last.
I have and definitely will continue to recommend etrailer to friends and family.
Glenn
11/3/2014
As a first time customer, it was a pleasure working with you and your company.
The parts for our do-it- yourself project of tail light wiring, stop switch and seat adapter plate to prepare our Jeep Liberty 08 for towing were of the highest quality, ready for install and made easy by your informative videos on your site.
On top of that the service support and verbal and email follow-up communication is the BEST I have experienced in years. It has been a pleasure doing with you and will be sure to let others know.
Gordon
11/3/2014
allways a pleasure to deal with etrailer
Jon
11/3/2014
Just got them today, super fast shipping by the way!! They look to be correct, will find out on installation. Thanks for the great service!
Kathy
11/3/2014
Great Service. Easy ordering. You Tube video made installation a snap. Order received in three days. Neat installation. Good price on the product.
Lyle
11/3/2014
Rose was great. She stayed on the phone with me and made calls to the manufacture of the hitch to assure it was the correct one.
You guys and gals at ET go far above and beyond for GREAT customer service
Thai is why I ALWAYS come to you guys when I need trailer stuff
Steve
11/3/2014
Flawless
David
11/2/2014
I loved the ease of ordering and when I messed up my information and call to have it corrected the customer service was above and beyond what I ever expected!
Jason
11/2/2014
Product was exactly what I needed and was packaged and shipped fast. Only problem was the item was very dirty, otherwise a very good transaction and would purchase from them again.
Ray
11/2/2014
I have been a customer of your company for many years. I wish more businesses were like you. I have had absolutely but outstanding experiences with my transactions with you. You all have good people that are experts in answering questions and your follow up notes are really welcome. In short, your customers are really made to feel important and you really take care of them. Congratulations, and keep up the great service. Please dont change.
Rolando
11/2/2014
Piece of cake, delivery was fast, easy installation, everything fit perfectly.
I would have it installed in no time at all, but run for beer kind of slowed me down. I am very happy with all of it, thanks.
Zdenek
11/2/2014
Great job guys!!! The videos on your site made me decide which car roof rack was the right one for my car. Thank You!!!
Andrew
11/1/2014
Carla gave me great service!
Anthony
11/1/2014
Easy Online interface/website. Good instructional videos, advice and comments.
Prompt processing and shipping.
Great overall experience.
Craig
11/1/2014
My trailer is atless 25years old, the new parts FIT great
Donald
11/1/2014
Great service. Good products. What else does a person need?
Harry
11/1/2014
Great service! Truly a pleasure doing business with you. Thanks so much!
Jeffrey
11/1/2014
Ordered six items one morning and got a note two hours later saying that they had shipped and when they would arrive. Received them exactly when told I would and the order was exactly as I hoped it would be. Awesome experience. As usual.
John
11/1/2014
Pat was great, service was great, and I have already been advised by UPS that delivery will be on 11/3.
Ronald
11/1/2014
Wow, ordered a complete brake assembly replacement on Tuesday and had it on my front porch on Thursday. Faster even than the auto parts store, thanks eTrailer. Ill be ordering again soon. Your detailed parts descriptions and photo/video support of the smallest component make comparisons easy.
William
11/1/2014
Super service from etrailer.com. Placed my order with ease and the hitch arrived 3 days later. Bolted right up to the vehicle with no problems.
Burton
10/31/2014
I needed the Cargo Carrier in my hands by a specific date. Mark at Etrailer was very helpful in assuring me that UPS would definitely get the package to me by my deadline. The phone support was great.
David
10/31/2014
Your site has the largest and most diverse amount of accessories for my 2014 Tundra pick-up. It was easy to find order what I needed.
James
10/31/2014
employees great and parts arrived early, GREAT
Mark
10/31/2014
Great service with an extremely knowledgable sales staff. Ordered parts for an electric brake installation on a Ford F-150. Parts shipped out the same day.
Richard
10/31/2014
The customer service people that Ive had with both purchases
Ive made have been extremely helpful.
Roger
10/31/2014
Again e trailer has surpassed my expectations great business fast shipping, exclent staff and they work on sundays to get your order out quickly. totally satisfied. I wish I could be a etrailer franchise for the west coast . Thank you again for the parts and the service . Russell
Russell
10/31/2014
The hitch I ordered got damaged during shipping. But you guys took care of it by having UPS pick up the damaged hitch and sending me the replacement right away. The new hitch fits and looks great on our 2005 Odyssey. The video on how to install helped a lot. Just overall great customer service. I really liked how emails were responded to quickly and with good communication throughout. Can tell there was a real person behind the emails instead of automated responses.
Sam
10/31/2014
Fast shipping. Parts as described! A+++
Stephen
10/31/2014
Always a pleasant experience shopping with etrailer !!!! Friendly and knowledgeable staff always willing to help.
Thomas
10/31/2014
Easy site to use everything came promptly
Thomas
10/31/2014
Great prices, easy ordering, grand selection, fast shipping, awesome communication.
What else is there?
Dan
10/30/2014
great experience
Daniel J
10/30/2014
got on line to look for a trailer hitch, found etrailer and started checking it out.... found the perfect hitch for our car.... watched the video, so I decided to order the hitch..... simple to order on line no hassle, after placing the order got a confirming email that the order had been placed and within 30 minutes got a email that it had shipped..... with a tracking number.... Thanks
David
10/30/2014
El servicio es excelente, el envio súper rápido y la calidad del producto buenísima. Yo los recomiendo. Gracias
Eric
10/30/2014
Tried on several occasions to track shipment from the info. that etrailer.com provided and the info. would never come up. Became frustrated and had to contact carrier.
Eric
10/30/2014
Etrailer never fails to exceed expectations. Helpful people,
Fast shipping, no problems.
George
10/30/2014
The experience was great, communication, delivery and product where above expectations. Emails where quick and informative, delivery quicker than expected and the product was just as described. The overall experience was great.
George
10/30/2014
couldnt be better. easy to place an order and it shipped the same day
Marc
10/30/2014
My order arrived in two days, great job. So far all I have done was open the boxes and everything arrived in good shape. I am looking forward to installing the wheel chock and trying it out. There is no doubt in my mine that it will work fine. The hitch security in exactly what I wanted as is the d rings and the retractable hold downs. By the way UPS is outstanding in their service, 40 pounds didnt get lost and was delivered in two days, we should send UPS over to the federal government to teach them how to perform a decent service.
Nevin
10/30/2014
Received what I had ordered and it fits!! And received it fast and when it was to be delivered to me!!
Bill
10/29/2014
Fantastic fro start to finish. Very friendly and knowledgeable staff.
Brandon
10/29/2014
The trailer wiring harness for my 1995 Toyota Tacoma worked perfectly and was much easier to install than I thought it might be. I had to remove an old harness that had failed and even with that I was done in 30 minutes. The harness was of high quality and all the wires were the proper length. Best of all no splicing!
Thank you etrailer for such fast delivery too!
Brooke
10/29/2014
Thank-You Vince extension 341 for all the time you took helping me get the right parts for my application.
Im impressed with how fast my parts shipped out. My hat is off to you all. GREAT PLACE TO DO BUSINESS!!
Ed
10/29/2014
VERY PLEASED WITH ETRAILER SERVICE AND PRODUCTS
Franklin
10/29/2014
I am very pleased with your service and product. It was received in a timely manner and it was very easy to install. Thank You.
Gary
10/29/2014
My Shopping and ordering was simple and fast.
George
10/29/2014
Great buy. Really good price. Identical parts for the original factory parts. Not an aftermarket. Price was half of what others were asking for it. Got here quickly.
Glenn
10/29/2014
Ordered electric stabilizer to replace one that I bent. It arrived on the promised date and the price with free shipping was 60 of a replacement thru regular channels. Installed in a few minutes but unit was very weak. Talked with E-trailer and we talked with OEM and agreed to a test plan I could conduct without shipping back 60 lbs. Problem was bad motor on the new unit and OEM sent me a new motor 4 bolts to swap out. Unit now works like the one that came on my trailer and I saved almost 40!
James L
10/29/2014
Great service ! Placed my order for hard to find trailer tire and rim assembly on Monday night and it arrived ups today Wednesday. 2 days. Awesome!
Order was upgraded to a higher rating at no extra charge and etrailer was the only site I found with the rim I needed.
Great site!
John
10/29/2014
Package arrived and the condition is great.
This should save me a dented pickup box as I have recently witnessed!
Ordering on line was easy, staff helped find a great match very quickly.
John
10/29/2014
The fender I ordered was as described. Easy to navigate the ordering and the fender arrived earlier tha expected and was well packaged for shipping. No problems or surprises!
Robert
10/29/2014
I received the best service from etrailer.com than from any other retailer I have ordered from. I placed my order on Monday at 3:08 pm. Within seconds I received an email conformation of the order. At 6:37 pm, I received the shipping notice via email. This afternoon Wednesday at 4:55 pm UPS delivered my order. AN THE SHIPPING WAS FREE! That is incredible service.
Roy
10/29/2014
Well Built !!! Everything fits Stout Cant see them when your not rigged for towing 2012 GMC TERRAIN Prompt Delivery
Terrence
10/29/2014
Couldn't have been better. You had what I needed, for a great price, and you
shipped it to me super-fast in a damage-proof box. Thanks!
Thomas
10/29/2014
I was very please with,the service I receive from
Cathy. I found her very knowable about her job.
Winford
10/29/2014
etrailer didnt have the U-bolts I needed. It would be great if a larger selection was available to make it a one stop shopping experience. 3/8-16 x 2 x 2 inch square. Hope this helps.
A.j. Manufacturing,
10/28/2014
great customer service, easy to find parts, great prices, and quick turn around for shipping! all around great place to shop on line!
Andrew
10/28/2014
They were great! Knew their stuff and went the extra mile to make sure my purchase got shipped pronto! Wonderful customer service and took time to make sure my order was correct!
Barb
10/28/2014
It would be ridiculous to consider purchasing a hitch from anywhere else except etrailer.com. The prices are impossible to beat and the customer service/technical support is equally top notch.
Barry
10/28/2014
Fantastic company to do business with. Jean P. was an absolute delight to talk to and she was very helpful and patient looking for the hubs I needed. She then got them shipped the same day and they are already here, just arrived about an hour ago. I have already recommended this company and will come back in the future should the need arise. You better give Jean at least a Gold Star.
Bob
10/28/2014
I had a good experience ordering from etrailer. The salesman was very helpful in getting me the right parts. He even saved me money by selling me a kit instead of individual parts. Thanks etrailer.
David
10/28/2014
I had tried to order this part from another place without success.The part was ordered and shipped quickly.The person on phone knew exactly what part was needed.She was very helpful and knew her job very well.I even recommend this place to mobility place that told me what part o needed.I also would recommend the place to anyone because we received excellent customer service.
Earlene
10/28/2014
By: Ed S.
After spending a few hours getting educated online and on a phone call with Cathy T. , I decided to buy the Pro Series Eclipse 4 bike rack for $119. Notwithstanding the great features of Thule and Softride bike racks, paying $300-$500 for a bike rack that will get limited use, mostly to carry grandkids bikes, I thought the excellent value, sturdiness and strong customer reviews of the Pro Series Eclipse 4 bike rack made sense for my needs. The videos were informative to identify important features and the website sort function to weed out options was a great help. Cathy T provided some advice by phone and email to help point mr in the right direction. I bought a trailer hitch for our Audi Q7 a few months ago and recently installed it without incident. ETrailer prices and service are excellent. I already have received confirmation of shipment 2 hours after ordering the bike rack. I never would have been able to review options and become informed on this purchase at a bike store or retail store. Good experience so far.
Would you recommend etrailer.com to a friend? Yes
OID: 103104706
Vehicle: 2009 Audi Q7
email: edsecher@gmail.com
10/28/2014 7:38:55 PM
Edward
10/28/2014
Ordered a Curt Q16 5th wheel hitch and mount for a new Ram 2500CTD. Good price and supper fast delivery. I was missing the handle components which we probably threw away with the boxes. I called the tech dept. and told him about my problem and that we may have thrown them out and that I was willing to pay but I need them quick. He put me on hold for about a minute, came back and said that Curt was sending my parts overnight. Is this service or what? Etrailer has my business. great people to work with, fair prices and super fast delivery. Thanks for your help.
Frank
10/28/2014
This is the second time I shopped etrailer
I like it..Always get my stuff fast.
Gene
10/28/2014
I appréciate your service.
Guy
10/28/2014
did a great job on keeping me informed on my order but just a little slow on shippingbut I no not all of that was not their fault all in all a good job
Jack
10/28/2014
Great easy to use website. Just bought my trailer with the Super Lube system and am amazed at what a great idea this is and how great it works. Makes Bearing Buddys look like a joke!
Jack
10/28/2014
Very easy to deal with and very informative. Part as described and works well
Jack
10/28/2014
Excellent product. Easy to install. Held bicycle securely!
Joanne
10/28/2014
Excellent and easy to use. Very quick to ship!! Just ordered this morning and shipped by noon!!! Great videos for installs.
Kathy
10/28/2014
for the right stuff and the right price etrailer .com is the place for me.
Mike
10/28/2014
Fast Shipping, great communication and Item as described. Looking forward to shopping with you soon.
Ruben
10/28/2014
Easy to navigate website. Great service and very quick shipping.
William
10/28/2014
thank you weary fast shipping
Besim
10/27/2014
Awesome customer service and order was shipped in a timely manner.
Brandon
10/27/2014
I ordered custom 5th wheel rails for a 2015 2500 HD. After picking what I thought was correct, called the toll free number and a real person verified what I had picked was right. Order was here in three days and just finished a test run. Every thing was correct as advertised and fit perfectly...Lets go camping
David
10/27/2014
Just got my trailer Hitch that I ordered for a 2013 Lexus CT200h and Installed it on my 2015 CT200h. Its a perfect fit bolted on in 15 minutes and no modifications so the frame has not changed since 2011. Execllent service and fast delivery Aloha and Mahalo from Hawaii.......Ed Oka
Edwin
10/27/2014
Easy shopping on hard to find parts and quick shipping.
Jorge
10/27/2014
These folks have the best led lighting and great prices. Great follow thru and care and attention. I dont know-they may be a major corp-but they act like one of the best mom and pops I have ever dealt with!
Melody
10/27/2014
I received my key and it works great thank you so much, if I need anything in the future I will be sure you contact you thanks again
Rick
10/27/2014
Ive had a really good customer exp. 2 times now, Suzanne and Carla. Good quality items and the shipping time and price is outstanding. I have another trailer I will be calling for parts next week. From a fellow former Missourian thanks again.
Roy
10/27/2014
IT WAS GREAT
Sean
10/27/2014
I started a new job and needed a hitch for my company car. Once again Etrailer was my one stop shopping location and extremely easy to use web site. Thank you again for your service and quick shipping.
Tim
10/27/2014
great service, item was not in stock and the customer service was awesome and gave great info.
Xander
10/27/2014
I like it, its easy to order, great confirmation when ordering parts every description helps thanks for your service
Allen
10/26/2014
Great service, ordered 4 trailer tires that I could not get locally. Sizes were 15 5x4.75. Prices were great and free shipping. I ordered this late Monday and received this early Thursday morning. Again, great service. Dont know how you guys do it!
Amanda
10/26/2014
PRODUCT SHIPPED FAST, INSTALLATION FOLLOWED THE VIDEO INSTRUCTIONS FAIRLY WELL.
Dan C
10/26/2014
Very good Experience ordering fenders for my trailer . Will recommend!
Dennis
10/26/2014
Excellent service. The wheels/tires were a perfect match for our 15 year old Home Depot utility trailer. I appreciated the quick shipment and most of all, the free shipping.
Jeffrey
10/26/2014
Just what I was looking for.HEAVY DUTY!! ...just right
Johnny
10/26/2014
Excellent solution for carrying bicycles on the back of an RV. A little tight but I installed both the bicycle carrier and a spare tire carrier on the back bumper. Used the ladder to secure the bikes. I had a Swagman 2 bike cover that Ive had for years that will keep the bikes clean.
Michael
10/26/2014
Order was delivered quickly. Acura RDX hitch was perfect fit and easy to install.
Allen
10/25/2014
You folks are the best! I received my order way ahead of schedule and it was packed very well. Everything came as advertised. I was amazed at the price, and by all means very happy to buy a product priced without feeling like I had been robbed. You can be assured I will be back and soon for additional parts. Thank-You!!
Ed
10/25/2014
Straps worked great and a great price. Fast shipping.
Grant
10/25/2014
My order was confirmed immediately, shipped right away and received earlier than was estimated. Excellent service!
Mauro
10/25/2014
Suzanne was very helpful and knows her job well. Ordering experience was excellent. No improvement needed.
Patrick
10/25/2014
One of the most positive online shopping experiences I have had. Prompt response to inquiries, willingness to price match, fast and fair priced shipping rates. Good people to deal with. Recommended.
Charles
10/24/2014
Excellent customer service. Signed up for free 5 to 7 day shipping and trailer upgraded me to 3 day shipping for free. Always a great buying experience at trailer.
Gary
10/24/2014
This is a place you can count on to have what you need.
Gary
10/24/2014
great customer service. helped me a lot by researching snow chains for our fleet. thank you
James
10/24/2014
Great product. Reasonably priced, prompt delivery and simple to install. Highly recommend www.eTrailer.com
James T
10/24/2014
Very good experience, the lady that helped me was great.
Jim
10/24/2014
Was very professional the way I was treated by the etrailer.com lady employee Rose Grayson. The shipment and delivery of the parts that I purchased were also in time as Rose had told me. I do not know when because it is for my brothers pick up, and he and the pick up are in Mexico, however, you will receive pictures of the equipment installed. I appreciate your business, and Im looking forward to continue doing business with you as needed.
Jose Alfredo
10/24/2014
The site is easy to use. The products that I have purchased have been in stock at a reasonable price. Delivery was fast. I dont normally fill these feedbacks out, but you guys are good.
Kenneth
10/24/2014
Shopping on etrailer.com was a pleasant experience. The items I was searching for were readily available, several choices and colors. The items are not in any stores I have access to, but a local Tractor Store manager told me of this site. Easy webpage, reasonable price for specialty items, easy checkout and better than expected shipping!
Richard
10/24/2014
It was very good shopping. It seems to be a good price from everything else I have seen on the net. I had a need to phone them as I had missed read the offer, even though I was 100 wrong they still helped me out.
Great customer service.
When I got the chains they came in a very nice carry case, that will help keep the vehicle clean and tidy.
overall great team. Thanks George :-
Ross
10/24/2014
The parts are great ,the web site is great , the shipping was fast and free, It is the best parts website I have ever used ,they dont change the shipping carrier on you like other companies I have used . There is help and customer support and great descriptions and photos of products with dimensions unlike other sites. You have questions they have answers. High quality products,best prices, free shipping, customer support and install and use info. You just cant go wrong with E Trailer.com . Thank you
Russell
10/24/2014
Easy, fast shopping. Even got a free upgrade to 3 day express shipping. Would definitely shop here again.
Shana
10/24/2014
etrailer has been a great experience, All the help I needed..good products, and fast shipping. We love our Anderson ultimate 5th wheel hitch.
Terry
10/24/2014
Great informative web site , wonderful service department.
Troy
10/24/2014
Very helpful people. Order arrived on time. I have not installed it yet, I intend to do that tomorrow, if I have fair weather.
William
10/24/2014
Great experience,havent received my order yet.Had trouble finding this odd part,but hopefully it is the right one.
Albert
10/23/2014
I ordered this hitch TWO DAYS AGO! Crazy fast delivery. Once I mount it I will update my review but so far so good. I had a minor issue and calling and speaking with someone at Etrailer was simple and easy.
Dylan
10/23/2014
Everything I needed and easy to use.
Also great prices and fast shipping,that makes it hard to beat!!
Keep up the great job.!
Edward
10/23/2014
I think I hung the phone up and it was sitting on my porch What great service! ordered last night received it the next day
Gary
10/23/2014
We have nothing but very good and super quick service. We will be buying from here again as well as telling everyone else to utilize this site!
Jim
10/23/2014
great customer service, have placed several orders, prices good but shipping cost makes it hard to compete with local. would get more small
orders if free shipping was like ebay 35.00 or more.
Kenneth
10/23/2014
I got a really good deal. You not only matched the price that I found on e-bay, but you gave me 10 of the difference too. The staff that I talked to was knowledgeable about the installation and very kind and helpful.
Martin
10/23/2014
very helpful. i had questions that were answered quickly. a very easy purchase.
Mike
10/23/2014
My order was handled very quickly and efficiently, I would not hesitate to place another order or recommend your services to a friend. Thank you
Richard
10/23/2014
I received the first part of my order in two days. Great. work on your part E trailor.
Robert
10/23/2014
The experience was great. I intend on surfing your sight more often to see what is for sale.
Allan
10/22/2014
Good service, quick response
helpful with questions
Brad
10/22/2014
Great service, products, and price. I appreciate the fast shipping...thanks cb
Charles
10/22/2014
its here and looks good,
hope to install later this week.
Dean
10/22/2014
This is the greatest site for trailer stuff. I needed the hitch quick so they took my oder over the phone and shipped it within hours. I love these guys/gals.
Douglas
10/22/2014
Cathy was wonderful,she was most helpful with all the products,answer all the questions that I had ,she went above and beyond
Thank you so much for all the help
Edmond
10/22/2014
Good prices, friendly people. Though I have to mention it took a long time over a month to get my hitch shipped out. Fortunately I wasnt in a hurry. But on the high side e-trailer did communicate with me pretty well about the status of the order so I cant complain too much.
Edward
10/22/2014
E-trailer shipped the Curt hitch receiver promptly and it arrived at the auto service location on Columbus day. Installation was easy, according ti the installer. We had a Thule bike carrier already and fit was excellent. Going biking!
Ernest J
10/22/2014
Very satisfied with the service that I received. Communication about a delay in shipment was prompt and detailed. The hardware arrived when promised.
Ihor
10/22/2014
It was very easy to order. The Person I talked to new a lot about what I ordered. It looks like I will have my order on Thursday. Thank you very much. I will buy from you again.
John
10/22/2014
I plan on making E-Trailer my one stop shop from now on! The salesman , Wayne H, was knowledgable about the products I was needing to purchase, very polite, and helpful. He even helped me achieve free shipping by helping me with a set of LED light to make my trailer look better and operate better. But my biggest compliment was I got my parts the very next day and cheaper by far than anyone. Thank you ETRAILOR for all your help and will be ordering again tomorrow, some of the best experience Ive ever had!
Matt
10/22/2014
You had exactly what I was looking for at a great price. Shopping on your site is very easy.
Thank you :
Pamela
10/22/2014
Web site was found through google search. It was user friendly and met my needs.
Roger
10/22/2014
shoped a few times everything has been good. excellent customer service
Al
10/21/2014
Your service is fantastic, I and will recommend your products and services to anyone.Will be back.
Thank you.
Anna Maria
10/21/2014
Ordered last night and when I woke up this morning, the shipment had been confirmed. So far, so good. If it arrives quickly, we have a winner.
Dave
10/21/2014
E trailer is a great fast reliable source for online shopping!
David
10/21/2014
The shopping experience was very nice and the help that I received from the associate was even better. Thanks for the timelyness of my order being shipped and now just waiting to receive. Take care and God Bless. P.S. I would order from here again.
Eduardo
10/21/2014
I think you have one of the most informative sites about your products I have seen. It makes it so much easier to find what you are looking for. Also I think you have a terrific stock of products online for your business, and very organized.
Jack
10/21/2014
I am not good with ordering things on my computer and often have difficulties. Not so with etrailer.com. Was able to order with ease.
Also like the good prices, early response and fast shipping.
James
10/21/2014
I spoke to Mark at 8.59 P.M. and less than one hour my order was shipped. Great service thankyou Mark
Jim
10/21/2014
It was great. Fit just right. Installed in 2 minutes. Called on Thursday got on Monday. Just what we needed. Thank you etrailer!
Linda
10/21/2014
Always a pleasure to shop with etrailer. The accompanying videos are great though I usually dont get sound and their shipping policy cant be beat I usually get things the next day!.
Paul
10/21/2014
Very good experience. Video on the web page confirmed I had the right part and the ability to install it. Would definitely use them again.
Richard
10/21/2014
Good fast Service
Robert
10/21/2014
Always clear on the ordering process with the exception the video of the most recent product did not run. Ordered it anyway.
Ronald
10/21/2014
a very good job
Sherrion A
10/21/2014
Another great product and excellent service from Carla. Package arrived a day early.
Wayne
10/21/2014
This is the best...Everything is well organized and easy to find. Also I love how the videos are posted for each item, this makes things so simple. By having the videos on the page, actually made me buy my hitch in the first place because they showed me how easy it was to install and gave me a good feeling that I wasnt buying junk. Also I found it so awesome that I actually got a call after I made my order to confirm my order and to confirm they had the correct address. Best customer service so far. I went threw a few reviews and could not find a review that had less than 5 stars. You guys are the BEST!!!!!!!!!!!!!!!!!!!. I will be telling all my friends and this wont be the last time I order from this place.
Christopher
10/20/2014
This on line company is the best, in every on-line shopping category there is available to trailer parts and accessory shoppers! Their prices are on the averages lower side, their service and speed of shipment is excellent, and best of all, to me is their informative web site video demonstration clips which review the products they sell as well as installation guide videos! I have and do recommend e-Trailer.com
Gary
10/20/2014
I called today and talked with Renee k. About an issue I have been having with trailer light connectors I have purchased that failed after only s few month of use. She told me exactly what I needed and I felt confident she new what she was talking about. A very pleasant lady to talk with.
Thank you Renee.
Gerald
10/20/2014
They always have the stuff in stock and fast with shipping.
Gerard
10/20/2014
The sales and customer service was very helpful in finding a replacement part
for my Titan 10 serge brake I have only used etrailer a couple times, and am very pleased with service, tell Carla & Julie I said thanks.
Kenneth
10/20/2014
Searching for a hitch for my 2001 rav 4 was great even got the wiring from curt. Thanks
Michael
10/20/2014
i was very satisfied with the speed of the help i received and excited to see the that the customer service people had a vast knowledge of the industry and the products that they offer.
Scott
10/20/2014
Outstanding technical support allowed me to review what i need and order thank you.
Thomas
10/20/2014
Product was great, easy to put on and free expedited shipping. Great customer service and easy to track your shipment. Very quick response from customer service to an email question. I would recommend you to anyone who needs trailer parts or hitches. Great to see that customer service is still alive and well in the US.
Wayne
10/20/2014
Great product. Great service.
Thanks for prompt [two day] shipment of item.
William
10/20/2014
Re-lighting a new to me trailer, got all the parts I needed and free shipping
Bill
10/19/2014
Instantly responsive, efficient, professional service dedicated to customer satisfaction.
Donnie
10/19/2014
very happey with the hitch and easy to install and good service and fast shipping
Gary
10/19/2014
Web site was very friendly. Made order with regular shipping. Recived email that they shipped the same day and upgraded shipping at no additional cost. Great service.
Gary
10/19/2014
I had a new travel trailer ready to be picked up and needed a new weight distributing hitch in a few days. I called my order in to make sure the hitch would be shipped. I worked with Judy M. She told be the hitch was not in stock at etrailer.com, but she would check with the manufacturer. She put me on hold and was back in about 2 minutes. She told me she could have the hitch ship direct to me the same day. I place the order and the hitch did ship as promised and I have the hitch in 3 days. Judy followed up to me with 2 emails just to keep me advised of the shipping progress. Judy M. is the #1 person at etrailer.com. Any towing needs in the future and etrailer.com will be my first place to order.
George
10/19/2014
Excellent service!
Hans Dieter
10/19/2014
Had this LED license plate light for 2 years one side quit working its all good just ordered a new one
Mark
10/19/2014
I HAVE ORDERED SEVERAL TIMES FROM YOU FOLKS AND I HAVE ALWAYS BEEN VERY SATISFIED WITH THE SPEED AT WHICH YOU RESPOND TO AN ORDER AND IT SEEMS YOU ALWAYS HAVE EXACTLY WHAT I AM LOOKING FOR. YOUR PRICES ARE ALSO VERY COMPETETIVE WITH THE MARKET.
THANK YOU!
Michael
10/19/2014
I got exactly what I ordered good price low shipping and follow up I would highly recommend dealing with etrailer.
thanks George
Rick
10/19/2014
Website was easy to navigate and I had no problem finding what I needed.
Bennett
10/18/2014
very good site , and easy to use
Carl
10/18/2014
E-Trailer is a great resource for many items you dont have an immediate or emergency need for due to breakage or a failure. If you have a plan for maintenance they can fill your need without having to go out to your local automotive or RV place. Its delivered to your doorstep, how cool is that! Your local source may not have what you need on hand and E-Trailer will likely have it.
Donald
10/18/2014
This was one of the easiest transactions ever and the Free Shipping is great. I have not received my hitch yet but it seemed to have been shipped immediately. I am taking advantage of the instruction videos so I will be ready when it all arrives.
Duane
10/18/2014
Received in record time with standard shipping, 2-days, product as described, Thanks
Jerry
10/18/2014
I am delighted with the service!!!!!!
John
10/18/2014
I have been ordering things from etrailer left and right lately. We have just purchased a new MH and a car for a toad so have to get all of the items for both so I can tow. Etrailer has done a great job of getting my parts to me and very quickly even though I have been getting free shipping. Very responsive group of people making sure they get the products out that were ordered. I have been using them for a number of years and they will continue getting my business.
Leonard
10/18/2014
Im very pleased with my experience. They have the parts you need. Easy transaction, quick shipping and good communication. What more could you ask for. Will definitely shop again...
Ronald
10/18/2014
Prompt service , correct parts, easy to work with.
Stuart
10/18/2014
Etrailer is great. I purchased trailer mirrors for my new Silverado. They are great. From ordering to delivery everything went great
Denis
10/17/2014
Fast shipping, good price.
Gerald
10/17/2014
etrailer.com is awesome! The videos, specs and information available before you buy makes etrailer.com my go-to site for towing stuff. And I havent seen better prices anywhere else. My husband was super skeptical about installing a hitch on my Ford Fusion Hybrid, but it has worked out really great. I can haul our bikes easily & we just bought a cargo carrier for trips. The cargo carrier was shipped the SAME DAY I purchased it. Were saving so much $ by being able to use the Hybrid instead of the gas guzzling truck for trips, etc. etrailer.com has made this possible for us, quickly and at great prices.
Melonie
10/17/2014
Order #103089144. Carla was extremely helpful. The shipping was wrong on your web site. She got it corrected and called me back. I then had some other questions about the product. She went out to the warehouse and got one to look at and also asked one of her tech people if it would work for the purpose I was trying to use it for. You should give her a raise and/or promote her. She might make a good trainer for your sales associates teaching them how to give the best customer service possible.
Michael
10/17/2014
I could not order this online so I called and tommy placed my order I am very pleased
Ray
10/17/2014
Erika was very responsive and quickly helped me sort through my options for getting the parts to fix a Roadmaster tow bar that no longer worked correctly because of rust. She went so far as to contact Roadmaster to see if there was a more economical solution. eTrailer gave me the best solution as the lowest cost.
Ron
10/17/2014
I now have a great source for my trailor parts. The local parts house gouges its customers in my opinion. Thanks for such a nice web site.
Steve
10/17/2014
Got the shipment thank you very much, the service was good.
Alan
10/16/2014
Got the order today. Awesome packaging!!! Appreciate all your help.
You have a new loyal customer!!
Brian
10/16/2014
Very pleased. Ericka was very polite and answered all of my questions. She kept me informed by email on where and when my shipment would arrive. Most people would not keep in contact after an order is made. Very pleased with etrailer and actually recieved my shipment early. I will recomend etrailor to all my friends. Thanks for awesome service.
Charles
10/16/2014
Package was sent on time. I would order again.
Donald
10/16/2014
Shopping on etrailer.com so far everything I have searched for has etrailer has so this makes it easy to purchase. The prices I have found to be lower then most of the other on-line companys and shipping is free over 99 bucks thats a bonus.
James
10/16/2014
Dana M was the most patient and helpful customer service representative that I have had
help me in years, Thank You Dana.
Magdalena
10/16/2014
Easy shopping with great service! I had a question about what I was looking for, emailed it, and had an answer later that morning. Placing my order, I got an email within two hours saying it had been shipped. That’s service that’s hard to beat! Would I recommend etrailer to a friend? Without hesitation!
Patrick
10/16/2014
Thanks for upgrade...came today as promised, placing another order!
Philip
10/16/2014
I cald to get info on a Trailair hitch with etrailer and Jan ext. 334 was very helpful and got the info I needed to verify correct hitch. I cald her back later on that day and ordered part from her. Great service as always
Richard
10/16/2014
Well, this is the 3rd trailer hitch I ordered thru E-Trailer. Experience is always good and the products are quality. had a personal problem this time, but Juanita T. resolved it quickly!
Richard
10/16/2014
Perfect, thank you. Almost Tow Ready!!@
Ron
10/16/2014
Quick shipping. The Lock was very easy to install. The directions were easy to follow. I would not hesitate to order anything from etrailer again.
Steve
10/16/2014
Great service - Fast shipping @ reasonable prices.
Super tracing on the shipping !!
One cound not ask for better service!
Thomas
10/16/2014
They arrived in a timely manner and in good condition. They look real good, they are better built then the ones I am replacing. I have not installed them yet as they mount differently than the old ones, and I will have to make a mounting plate.
William
10/16/2014
Marcia A at Ez Trailer, directed me to the correct utility trailer bearings by verification of bearing numbers. The bearing kit was received quickly and intalled easily.
Brendan
10/15/2014
etrailer is the best friendly workers and fast delivers and always have what I need for my trIler
Carla
10/15/2014
i ordered bumper yesterday and received it today,it looks beautiful, i cant believe it came so fast thank you!
Charles
10/15/2014
Excellent service!
Corey
10/15/2014
On time and right parts
Giuseppe
10/15/2014
It was such a great experience dealing with the etrailer staff from start to finish. I ordered the wrong parts and when I asked about returns and shipping out the correct parts needed, I received a response back almost immediately ... & it was from an actual human! It was first class business from the start! Etrailer just earned a life long customer! I am so glad I found them... My shipping was upgraded at no cost on their behalf on top of it all too!!!
Harry
10/15/2014
I have called twice and both times had a very positive experience. Suzanne was extremely pleasant and professional! I look forward to continue business with you!
Harvey Pepper
Harvey
10/15/2014
AWESOME!!! I had placed my order then I got an email from Erica stating that it might take a little long due to item not in stock she then had two items compared to the item I had order. I thought that was very very AWESOME customer service. I couldve been left in the dark. thats what you call taking care of your customers needs. I told Erica that I would wait till you got the item back in stock. And as we speak its in transit.
Ivan
10/15/2014
Very good service. Received the bike carrier and Im very well pleased with the product.
Joseph
10/15/2014
good price better than Auto Zone for one easy to order and shipped fast
Joseph F
10/15/2014
I continue to have very pleasing online commerce with etrailer.com. Their products have always been as advertised/shown and I have never been disappointed in product quality. Email and shipping have been fast. I come away with the feeling that there is someone on the other end who actually cares about their customers. Add the very competitive pricing and occasional free shipping, and there simply isnt any reason to take my business elsewhere.
Kirk
10/15/2014
This place ROCKS! I ordered at 9pm and it was shipped by10pm. Awesome!
Kurt
10/15/2014
I won't be commenting on individual items but wanted to pass on my gratitude for your company and the communications. You really fill a void for Thule rack owners by having a good search tool and an extensive parts list.
Thank you eTrailer!!!
Matthew
10/15/2014
I cant speak higher about this company for this product. I ordered this hitch on a Tuesday evening and received on Wednesday. Cant ask for any better service than that.
Received exactly what I ordered and it came in perfect condition.
Mike
10/15/2014
Hi, Rebecca...... Etrailer.com...... I received my order yesterday morning. Super cervice. I'm verry happy with every thing you do..... Again super cervices. I will order some thing else later on. Thank you again.... Richard.
Richard
10/15/2014
your salesman Vince was very helpful with what i needed to be able to hook up to my tow bar. my order i got today which is great. thank you for the great service.
Robert
10/15/2014
Great company to deal with . They have great price and are fast to ship items.
Russell
10/15/2014
The service is fast!! I placed an order the night before at around 10:30 pm and got message the next morning at 5:50 am saying the two products I ordered had shipped. I havent receive the product yet so I cant comment on that part. Reading all those customer reviews made me more confident about my purchase though.
Tommy
10/15/2014
Always quick to ship and if there is an issue it is quickly and professionaly resolved.
Tony
10/15/2014
Service was great. and the information from the people was great.
William
10/15/2014
Perfect! Thank you!
Andrew
10/14/2014
Took me longer to get the exhaust system off the support hooks than it did to install the hitch. All told, even with slow work getting the exhaust system down, it took less than an hour to get the hitch installed.
Andrew
10/14/2014
I took a while to get tires on the trailer and take a trip. I am very pleased with the tires and the service of etrailer.
Donald
10/14/2014
good experience. Short and direct. No effort to sell me something I didnt ask about.
Douglas
10/14/2014
Yes I will recommend etrailer.com to everyone. I just purchased 2 quality trailer tire and rim combos at a block buster price. I am going to go ahead and purchase 3 more of the same size as I am changing from a 5 rim to a 6 so I can up grade from a 205 tires to a 225 tire and an 8 ply side wall. This is the safest way to go because of the professional staff participation Photos, Videos, Q and A participation, guarantee/warranty, Free shipping, Price and e-mail alerts on product status. No other company matches this customer service!
George
10/14/2014
I ordered my hitch on Friday and received it on Monday!
The experience couldnt have been more pleasant. I had ordered a hitch from the big A and it took a week to get it, it was beat up and was the wrong part. My hitch from eTrailer arrived in great condition and is the correct part.
H. J.
10/14/2014
A really good company to deal with. Ive bought two hitches and some other parts, no problems. Extra good communication, rare nowadays.
Jerry
10/14/2014
Ordering was simple and carrier was received promptly...so promptly I had to wait a few days to install it as I hadnt had my hitch installed on my vehicle yet. Product quality is great, but I do worry the clips/nubs on the plastic carrier pieces will break off after a number of uses. While installing the rubber bands, I noticed a couple turning white like they were already beginning to stress. Hopefully all the positive reviews will prove that I have nothing to worry about.
Joshua
10/14/2014
The wiring harness itself installed smoothly. Unfortunately my pickup was a little off. I had to enlarge the drain hole in the tail light area to allow the plug to pass through. The ground wire had to be connected to tail light ground wire. Attaching the wire to the frame or the metal skin did not provide an decent ground. Still, it works with only a minor hassle.
Patrick
10/14/2014
This is my second order, and definitely will be ordering again.
Tom
10/14/2014
as always perfect service thx bill even something i discussed several months ago. that id forgotten about i was still able to order thx to marsha for following through. thx marsha
William
10/14/2014
Worked great!
Allen
10/13/2014
So far so good
I like the follow up email about the shopping , nice touch
Bill
10/13/2014
I was looking for a brake controller for my 2010 Sequoia that pulls my 6,000+ plus camper once I learned my car doesnt have an integrated brake controller. My mechanics said Tekonsha was the best and I found it on etrailer.com.
The site was easy to navigate and I found the correct adapter for my vehicle which makes installation easier. Price was competitive and shipped fast!
Carlos
10/13/2014
I love this place. I have made several purchases with Etrailer.com. The prices are the best. The service is great, and delivery is fast. This is a 110%er company. They also sell more than just trailer stuff. I have a generator on order, and their price beat everyone elses.
Cleve
10/13/2014
Very satisfied so far with the service. Both Rebecca and Nicole were very helpful getting my order organized and processed. Will definitely use etrailer again if I need something
Dale
10/13/2014
Everything delievered on time. Installation was as easy as the video demonstrated. Saved at least $100.
Daniel
10/13/2014
Great service, great products, best prices.
James
10/13/2014
I received excellent service. Renee personally made sure that my order would be quickly processed, and right now it looks like my birthday present will arrive on time. I also liked the package tracking feature. Instead of being routed to a carriers website, the information came up immediately on the etrailer.com site. Well done!
Jeff
10/13/2014
Prices were cometitive and installation was done neatly and on time. Thanks for the great service!
Jeff
10/13/2014
Very pleased on how easy is to find parts you need, how installations are easily explained, different options/choices you have, and prices that are very competitive. Processing and shipping was very fast, keeping me up to date with all stages up to delivery of my purchase.
I like the map showing location of your order, but being old fashion, would also like to receive a tacking number from the carrier delivering the order.
I will order again from etrailer.com
Jorge
10/13/2014
Great Site, Easy to use, Good pricing
Matthew
10/13/2014
Excellent company to deal with. Everything I purchased was exactly as described, shipping is fast and reliable, communications are timely and the web site is easy to use. I will use this company for all my RVing and truck needs in the future.
Thanks for being a reliable company! Rare these days.
Stephen
10/13/2014
Good prices fast shipping
William
10/13/2014
Great customer service - Erika W. was very helpful!
Quick shipping and great packing. Ive read reviews of other e-tailers that just slapped a UPS label on the hitch.
Ed
10/12/2014
EASY TO DEAL WITH.
Edgar
10/12/2014
Etrailers is the complete one-stop shop for DIYers for anything related to towing. Quality merchandise and extensive video as well as detailed written instructions save a lot of time and $$$ and guarantee a successful installation. The Curt class III hitch fit my 2014 Hyundai Santa Fe Sport perfectly and looks great. The fast shipping is a nice bonus.
James
10/12/2014
I received my new keys sooner then said,
the new keys work Great just as I was Told they will work .the Person I talked to took care of me very well
and new what I needed so he Sold me the right Keys
the First time. I am well Pleased and will used them
more if need to Thanks John Marks
John
10/12/2014
Your site is easy to use and fast . And I could find what I needed order and be done.
John
10/12/2014
I love the way the web site is set up. You the type of trailer you have, the kind of tow vehicle you use and the product you want and a list of available items comes up that is compatible.
Delivery was fast and communications was great.
Online video instructions for installation were right on the money.
Louis
10/12/2014
Worked out great installed in about a hour using air tools found removing the grill worked best for me had no help that day but thats the way it goes. Thanks
Randall
10/12/2014
I was surprised that I had the trailer hitch, bike rack, and wiring harness on my front porch within 3 days after ordering it. Everything was in good shape, fit perfect, and looks good on my Toyota Rav4. Highly reccomend etrailer.com
Roger
10/12/2014
We bought a bike rack for the hitch of an RV. Originally we bought one from REI, thinking the standard Thule brand would do it. Nope. The RV has such a stiff suspension that it bounced that rack until it bent. Thanks to etrailer, we found the right rack for our RV. It came on time, priced less than the Thule and built like it can take a beating. Thank you. We will be buying more soon.
Travis
10/12/2014
Recording was clear and simple. Customer service rep was polite and very helpful. It took her only a minute to locate the item I was requesting. Within a very short time the rep completed my order.
Arlene
10/11/2014
Fast shipper product works great
David
10/11/2014
This was my second purchase through etrailer, and I am very satisfied with price and quality of the merchandise and the timeliness of the shipment.
David
10/11/2014
I bought a used 14 foot Haulmark trailer that I will be using to move furniture. I bought the Protigy P 3 brake control, Etrack D Rings and Etracks from etrailer.com which I Installed today. It was easy using drill point screws. You guys got the stuff here fast and in great shape.
Dennis
10/11/2014
Your cs repJuanita was very efficient and did an excellent job answering a question I had, and taking my order.
Donald
10/11/2014
Excellent service. Submitted the order on line and received 2 e-mails within several hours stating they had received the order and later that the part had shipped. Very pleased with the quick turn around on the part.
Gene
10/11/2014
Excellent service, products and follow up. Quick shipping.
Robert
10/11/2014
Fast service, I had my harness 2 days after I ordered it. When I went to your website I found the part # I needed, there was a short video to watch on how to install the harness. So when I installed my harness there were no surprises, I knew just what had to be done. Good job Etrailer.
Robert
10/11/2014
Etrailer took the extra effort to personally answer my pre-sales questions via email. Their answers enabled me to make my decision to complete my purchase that day. The shipping was unbelievable! I ordered Wednesday and received my order Friday - from Missouri to Pennsylvania! I expected seven days, they quoted five days, and it arrived in two days! Everything in the order appears to be there although I havent yet installed it.
Roger
10/11/2014
Good product, fast shipping, reasonable cost, simple instructions and best of all... everything fit the way it was intended.
Roger
10/11/2014
This hitch is a perfect fit on my 2004 Ford Ranger. I was able to keep the original step bumper with no changes.
Troy
10/11/2014
The entire process went very well.
Delivery arrived as scheduled.
Looks to be a very good product.
It is a much better product than I purchased from another source.
Bill
10/10/2014
Best deal... no tax, no shipping charges, and the best price available anywhere. No hasel driving to find the right tire match. Tire arrived yesteday and I immediately tried it out on my boat trailer... perfect fit! Your web site is great, easy to shop and find what youre looking for... lots of selections to choose frm. Thanks.
Brian
10/10/2014
Had exactly what I was looking for. Item was received quicker than expected.
Darrel
10/10/2014
Etrailer has always been a good supplier with quality products and fast shipping.
Thx Again
Darryl
10/10/2014
I have placed several orders with etrailer and the experience has been fantastic. From my initial contact with Renee, her expert advice, and her outstanding followup to the superfast delivery of all items, the experience and service were above average. I have recommended etrailer to several friends and will continue to do so. Thanks and keep up the great work.
Earl
10/10/2014
The free shipment $99 min is why I decided to buy from etrailer.
Fernando
10/10/2014
Wonderful ordering experience. Customer service was excellent. Nicole was very polite and helpful.
Janet
10/10/2014
I ordered my trailer hitch on 10/09 it shipped that same night. I received it on 10/10. Very impressed with the speed of shipping and the quality of the hitch.
Larry
10/10/2014
very knowledgeable person i talked to he knew just what i need for my boat best service i have had on enternet will use them again
Larry
10/10/2014
When I placed an order for a part that was out of stock, I was contacted several times by Etrailer staff via email and phone within 24 hours. I was out of cell range at the time, but when I got back I called Etrailer immediately. I spoke to Nicky who was knowledgeable and friendly. She got me the part I needed to my door in two days! My local parts store quoted me three weeks for the same part. Everything fit perfectly on my trailer and seems of excellent quality no small miracle when it comes to trailers. Customer service this good is a rare thing these days, but I look forward to using Etrailer in the future.
Logan
10/10/2014
Great shipping time. Thanks
Norman
10/10/2014
Great customer service! Only paid $10 extra for 2 day shipping. Ordered on Wed afternoon and received bike rack by Friday morning. Pleased with product.
Polly
10/10/2014
It was quick and easy
Ray
10/10/2014
The eTrailer website gave me some very good information about the suspension system I was upgrading to. I probably would have ordered something that wouldnt work. Thanks again for your website and assistance.
Richard
10/10/2014
Good web site, items shipped quickly. All arrived in 2 days and free shipping.
Rick
10/10/2014
Purchased this wheel loop for a missing one from a Xport flatbed bike rack. Although this part was made to replace specifically for the xport bike rack it was my only choice short of replacing with a new rack. This part was few mm too small to fit perfectly on the rack, however I made the opening a bit bigger with a pair of pliers. Not perfect but it will get the job done just fine.
Shawn
10/10/2014
Tire was exactly what I needed. Shipping was very quick. Thanks!
Wayn
10/10/2014
Thank you very much. I have never dealt with a company that is as helpful and so ready and able to assist a customer in any way possible as etrailer.com. I am truly impressed with each phone call and each e-mail message. Thank you and those who allow this kind of customer service to exist.
B G
10/9/2014
We hit the jackpot of customer service when we got to work with Jean. All we needed was a handle for our jack. A little $16.90 part. Jean called the manufacturer because we couldnt explain what we had. She suggested emailing her a couple of pictures using our phones which we did and within 3 minutes she had the part number and the order. Thanks to Jean, we saved $50.00 on our order.
Bill
10/9/2014
A quick, easy, successful install. Took about thirty-five minutes. Fit right into place and was an easy bolt in procedure.
Christopher
10/9/2014
Super-fast shipping. Great prices and quality products. Even the packing is awesome. This was my first experience ordering from etrailer.com. It will definitely not be my last.
David
10/9/2014
Wonderful experience. Website was easy to use, ordering was easy and checkout was a breeze.
Jamie
10/9/2014
I purchased the 5000Lb. recessed tie down kit. Great product !!! Very happy with the quality of the product that I received. Shipping was very fast and I was upgraded on my shipping for free. I will purchase from etrailer again.
Jim
10/9/2014
Service and product hitch excellent. Courteous personnel. Thanks.
Jim
10/9/2014
Good service. Overnight as requested. FYI: You need to advise people that the EZ Loader Roller need to have washers installed. I lost one because the center bushing stripped out. The old EZ Loader rollers do not all have washers.
John
10/9/2014
I had a question about the backup camera I was looking at and Emailed ETrailer with a question. In about 3 hours I had the answer to my question. I placed the order for the camera. After I placed the order I had concerns about the free shipping was USPS. I called customer service and had the shipping changed to UPS ground. Etrailer did a great job!
John
10/9/2014
Nicky was patient with my questions about my enclosed trailer I recently purchased. I needed wheel bearings and was unsure of a few things, but she was helpful and not pushy at all. Thank you, Nicky.
Mike
10/9/2014
Great site on the net. very easy to buy from. shipped the hitch very fast. I would recomend Etrailer to my friends to buy from.
Sheldon
10/9/2014
Quick, efficient - gets the job done now!
Thomas
10/9/2014
Marcia was awesome awesome awesome!!! I am converting my trailer from idler wheels to electric brakes. Marcia even called Dexter Axle to verify my model axle! I had it all wrong, she even verified that I had EZ- Lube hubs!
David
10/8/2014
Very user friendly. Easily found what I needed on the website, made my order and within an hour had received an email that more order had be processed and shipped!
Gary
10/8/2014
I know one think if I ever need anything for my trailer I will be at line to etrailer. I was still waiting for the original company to get back to me to make sure I was ordering the right part. I got on google and found etrailer with the part and also the stand and wheeler for the jack that I always wanted and the three items were cheaper then what the original manufacture was selling his for. Then I got a surprise they upgraded the shippint. WOW! WOW!, iLL BE BACK!!!!!
THANK yOU!
eTRAIER
Harry
10/8/2014
When my hitch was backordered the team at e-trailer kept me informed and offered to provide a substitute more expensive model for the same price. They kept me informed and made numerous phone calls and emails to update me on the backordered item. Once I received the product they also followed up to see if I was happy! Great work team!
James
10/8/2014
I have been very impressed with etrailer throughout my entire shopping process. They have an incredible selection and everything you need for any trailer package you are looking for. Their staff is knowledgeable and friendly, and when a part was identified as missing from my multiple items ordered, they reacted quickly and efficiently to get me the part I needed plus a bonus tool for installation!!. Etrailer was recommended to me by a friend, and I would definitely recommend them to anyone looking for trailer related products! I am VERY pleased!
Jason
10/8/2014
With past experience in ordering from etrailer, I give 5 Stars. I do highly recommend etrailer to all folks who are looking for excellent service, outstanding parts, and super fast shipping.
Jennings
10/8/2014
The site was very easy to use and look up parts. I found it very helpful and beneficial that product installation video were also included. I had one question and my question was answered within 24 hours and was a complete answer.
Jeremy
10/8/2014
Well I had bad experiences with my shopping online but this time Im very satisfied ,thanks so much this is very helpful....
Juan
10/8/2014
Perfect fit. Very EZ to install . Shipped faster than anything I have ever ordered online ! Thanks guys and hats off to all of you!!
Mark
10/8/2014
Always like ordering from etrailer. Have mostly what I need ships out right away! Package well, On time , Cat say enough good things
Thanks
Mitc
Mitch
10/8/2014
I ordered some roller parts for a boat trailer I have been working on. The parts fit and they arrived earlier than expected.
Nathan
10/8/2014
This is my 2nd eTrailer Order, the shipment came very fast, like 2 days, Installed as shown in the excellent on-line video & only took 30 minutes, very easy with two people, one to hold the hitch up & other to install the bolts, the how to video was accurate, just had to borrow a 6 inch extension for my torque wrench to get around the exhaust pipes. Did not even need to jack up my 2015 Acura RDX. Results: The hitch looks perfect & was easy install !!! PS: It was also WAY less expensive than the dealer’s hitch with the same robust quality! Order from eTrailer... Great support, Accurate Instructions & Videos, Solid Quality, and the Price is Great !
Peter
10/8/2014
etrailer.com was recommended to me by a friend and when I called Roadmaster for information they told me it was a good place to go. etrailer.com saved me some money.
Robert
10/8/2014
Very fast shipping and box had everything packed really good with lots of shipping paper...The order was all there that I wanted....Thank You etrailer..
Roger
10/8/2014
easy to install and works great!
Stuart
10/8/2014
Tekonsha P3 Brake Controller.
Fast service. Fair price. Very helpful. Thanks.
Walter
10/8/2014
Great product. Fast shipping.EXCELLENT.
William
10/8/2014
What made my day was being notified within two hours of ordering that my order had been shipped AND that I got a free upgrade to faster shipping. Great customer service!
Andrew
10/7/2014
The site is simple to use, I found what I needed quick and the ordering process is fast. The pricing is great. I have ordered from etrailer before and have recommended it to other people and they have used it too.
Charles
10/7/2014
I love Cathy T.! When you speak of congenial and customer service....then it is synonymous with her name. She made sure I was happy with the shipping arrangements and even had some great suggestions.
BETTER KEEP HER AND ADD A FINAncial INCREASE
Charlie
10/7/2014
The guy who anwsered the phone was quick and very helful
Daniel
10/7/2014
Service was super! Upgraded my shipping from standard to express w/o addition cost.
Gary
10/7/2014
etrailer.com exceeded my expectations in every way. Shipping was amazingly fast and the shipment was well-packaged. I purchased one of their rare products that had a lower price elsewhere - all I had to submit was the documentation and they quickly issued a credit for 110% of the difference. Truly among the best businesses Ive ever dealt with. I highly recommend them.
George
10/7/2014
Great people to work with fast shipping
Glenn
10/7/2014
Ordered my parts this morning around 8:30am and I just received an email that my parts have shipped. It does not get any faster than that!
Greg
10/7/2014
I liked the help I recieved when I made a mistake on my billing address. Regina S fixed my mistake and recommended a better shipping choice. I was still able to make the same day shipping. A good overall experience.
Joel
10/7/2014
eTrailer offers great fitting Curt hitches and a wide choice of towing accessories including the best 3rd brake light hitch plug, drawbars in many rise/ combinations, and the usual convert-a-balls and hitch pins. I especially like their DIY videos and used one of those for installing an earlier small hitch on a 2009 Mini Cooper S Hatchback. Newest hitch from trailer went on my 2011 Toyota Rav4 V-6 which could easily tow the Mini if it had to!!!!!!!!!!!!
Mark
10/7/2014
Excellent transaction. Product as described. Great price! Fast delivery. Will shop here again!
Melissa
10/7/2014
Thank you for your quick service. The mirrors fit great and went on in seconds. They fit so good they look like they are part of the truck.
Robert
10/7/2014
Second experience with Etrailer, and just as good as the first. Lots of attention to a transaction that barely exceeded $5. Couldnt have asked for more. Id highly recommend dealing with these good people.
Robert L.
10/7/2014
Very good service, Thanks
Ronald
10/7/2014
good price. the fastest ship/delivery I have ever had. great service.
Van
10/7/2014
George J was very helpful and even made sure to have my order shipped out and delivered to me earlier then expected.
This shows excellent customer service skills on his part and the whole company for that matter.
I will be ordering from this company in the future if I need anymore towing/trailer accessories needs.
David
10/6/2014
Great knowledgeable service and a pleasure to deal with. Jean was awesome!!
David
10/6/2014
Very easy user interface and great selection on travel trailer items. I am very please with how everything went and will use Etrailer again for my Travel trailer needs.
James
10/6/2014
I am very impressed with the web site, knowledgeable staff I consulted with, and the video clips describing and demonstrating installation. Well done!
Jim
10/6/2014
You helped me make sure that I was getting the correct wiring for our Jeep. I called you and you answered all my questions. So then I placed my order. Your company's people are very pleasant and knowledgeable. Thank you for a great experience. Joan Bogart
Joan
10/6/2014
I loved the site its very detail, it gave me all the information I needed for my order.
Jostin
10/6/2014
Excellent service and the product is exactly what I was looking for. Shipping rate is excellent.
Normand
10/6/2014
Wow what a experience so easy to order and such nice people and fast free shipping a friend told us about you and they were right
Randy
10/6/2014
Based on this buying experience and past buying I am very satisfied with etrailer. Great prices and fair shipping costs. And fast shipping.
Robert
10/6/2014
Will tell everyone about etrailer.com. Great to deal with
Tim
10/6/2014
etrailer was very helpful in explaining parts, ordering, shipping and all around excellant web site. Parts were shipped same day ordered. This is exceptional service. Thanks
William
10/6/2014
Very good company to work with. They have a lot of products for a great price. Very quick shipping!
Daniel
10/5/2014
The lady I talked to on the phone was a huge help. She was eager to help to make sure I got the correct part. Thanks great customer service!
Danny
10/5/2014
Outstanding experience. Weekend order submitted requesting overnight delivery NLT Tuesday and package arrived as promised. Will definitely do business with etrailer.com again.
David
10/5/2014
I found just what I needed at a good price. And they were easy to install. The whole experience was simple and easy thanks for having what i needed
Dwayne
10/5/2014
Great customer service! I had a problem with an LED tail light that I bought in March. Etrailer was contacted and they are sending a replacement. Very pleased with Karen to whom I spoke with.
Earl
10/5/2014
This website had an amazing ion of trailer stuff, but despite a really easy to use website several simple sorting choices, I still chose to talk to customer service for some additional info. They picked up quickly and spent nearly a half hour going thru some product questions. I had just puchased a new truck and needed to complete the towing capabilities not offered by the dealer. I must say this was a perfect buying experience, and I am eagerly awaiting my order shipped free in the next day or two. I buy a lot of product for my construction business and wish even some of them could be as easy to deal with and as committed to unbelievable product knowledge as these folks are. WELL DONE!
Ed
10/5/2014
The service is great, people are trying to help you to make right choice
Farhad
10/5/2014
This has been a remarkable shopping experience. I tendered my order on a Sunday thinking it would be a few days, probably Tuesday at the earliest before I heard anything on my order. To my surprise, within an hour I had an order confirmation and a nice note saying that the product that I had specified was back ordered and that another, equally suited for the job, was in stock and could be shipped without delay. I said, OK, fine, keep me posted. At 7 pm on a Sunday night I was informed that my product has shipped ON A SUNDAY! Way to rock you guys!
Jay
10/5/2014
Selection and ordering process was easy. Available videos clearly convey the installation process. The hitch broke free of its box and one side was sticking out of the bottom of the box when it arrived. Powder coat may have been scratched off on edges. I am hoping corrosion protection has not been breached. Garage where I had the unit installed reported no issues.
Jim
10/5/2014
i ORDERED 5 AMBER CLEARANCE LIGHTS AND THEY ALREADY HAVE IT READY TO SHIP OUT ON A sUNDAY! tHESE PEOPLE ARE FANTASTIC TO ORDER FROM. tHANKS FOR THE GREAT PRODUCTS AND FAST SHIPPING....
Lamonte
10/5/2014
I would highly recommend etrailer company to a friend. Wayne an employee was friendly and answered all my questions. They shipped my order out immediately and I received it within a couple of days. It was easy to install and fit my vehicle perfectly. Thanks etrailer.
Larry
10/5/2014
I ordered my hitch Saturday afternoon, and had confirmation Sunday afternoon it had been shipped ! Talk about service, that was quite the welcome surprise. Way to go, etrailer!
M.bryan
10/5/2014
Absolutely excellent service, shipment as promised, items work as promised. I I have ordered a hitch, and tow wiring for my 2010 KIA soul sport and there were both easy installs thanks to the videos.
Teresa
10/5/2014
Its been a pleasure doing business with a company that takes the time to contact you to make sure you order was not a duplicate.in my experience, thats a rare thing.thanks etrailer.
Alan
10/4/2014
Quick shipping and easy to order.
Alvin L
10/4/2014
I always have a good experience with etrailer. I wouldnt go anywhere else for my towing needs Big shout out to etrailer Thanks
Dennis
10/4/2014
My second time buying from these people. First time very fast ship, fitment was perfect. I just ordered again and they shipped the same day saturday and thanked me for doing business with them again. Great place to do business .
Harvey
10/4/2014
Other online retailers should take notice of how seamless, efficient and effortless etrailers online order system works. It works so well that I wouldnt even think of gong elsewhere.
James
10/4/2014
Havent got my order yet but I think you are excellent. Great communications and status updates. Really like your tracking of shipments also. So far you guys rock.
Johnny
10/4/2014
product was exactly what I wanted and shipping was quick and easy to track
Mark
10/4/2014
It was a little tough to get the cover on because its new but I got it and I am very pleased with the final result
Matthew
10/4/2014
Fast delivery
Roland
10/4/2014
I was uncertain on ordering keys for a tool box over a website. But the keys I ordered worked like a charm.
Zack
10/4/2014
Very good service, fast and no worries. Customer service was awesome and courteous. C.S. called back to update me on the progress and the when it was shipped. I would recommend this site to anyone. Thanks etrailer
Brett
10/3/2014
straight forward site especially appreciated the install video
Butch
10/3/2014
Excellent. Exactly what I wanted. Great service.
Dannel
10/3/2014
Just received my tow mirrors and they fit my 2014 GMC Sierra perfectly. I havent used them to tow yet but they should serve their purpose competently. I used to have a Dodge truck and used CIPA tow mirrors on it and they worked perfectly, but the CIPA GMC tow mirrors didnt impress me so I bought these LVT 1500 mirrors and now that I have them I am impressed.
David
10/3/2014
I had the hitch mounted on the car within 24 hours of placing the order! Fastest free shipping ever. Fit Honda CRV perfectly and easy to mount.
Dorothy
10/3/2014
Great web site, easy to find the items required and the prices are very reasonable. The free shipping even made it better.
Replaced the 1,750 springs with 3,000 it is like a new trailer. The springs and suspension kit fit great, easy to install and gave it 2.5 inches more clearance.
Howard
10/3/2014
Got my trailer harness kit for my Frontier installed. The you tube instructions rock. Very high quality harness, even a Nissan relay with it.
James
10/3/2014
What a great product and only 15 minutes to install!. Super fast shipping too.
Jeff
10/3/2014
Fastest shipping Ive ever seen. I had the shipment in 24 hours. Unbelievable!
John
10/3/2014
Ive ordered a number of items from etrailer over the past several years and been very happy with the service and responsiveness of from your sales and technical staff. Most recently, I ordered lift ramps for my motorhome which were on backorder from the manufacturer. I was told at once this was the case and that Id be informed when the manufacturer shipped. I was informed by email and phone as promised.
Kenneth W
10/3/2014
The best part about my experience with etrailer wasnt the product, it was the customer service I received. My advisor was Carla M. She took time to listen to me to determine which bike rack best matched my needs not necessarily the most expensive bike rack. Thanks Carla.
Kim
10/3/2014
Doing business with etrailer was the best I have ever delt with. Would recommend it to any one.
Kit
10/3/2014
Clear and attractive web site. It was easy to find what I needed. Shipping was very quick and efficient.
Lyle
10/3/2014
Thanks for the immediate service!
Patrick
10/3/2014
E trailer had the Anderson Levelers at the best price. Also had a Tecumseh 7 pin tester that I havent found locally. I placed my order after dinner and it shipped the next day before lunch. The free shipping is an added bonus.
Paul
10/3/2014
Great Store, Easy to Use, also has the PAYPAL Option which eliminates additional Credit Card Disclosure. Item purchase price was $9.00 less than the best price elsewhere even eBay The outstanding part of the experience…
One Hour and 5 minutes from order placed to E-mail confirmation item has shipped with tracking number provided. Wow, now that’s 5 STARS
Paul
10/3/2014
super fast service. great communication. very good shopping experience.
Richard
10/3/2014
Ive shopped with etrailer.com several times, Im very happy with the price and customer service I always receive.
I will continue to buy from etrailer.com 1st!
Ron
10/3/2014
Great place to do business - quality products shipped quickly. what more could you want?
Russell
10/3/2014
I recently ordered the wrong set of new LED taillights for my RV, thanks to Tommy Cs help I reordered the day I found my mistake and the new lights were shipped the following day. Tommy was also helpful in my return of the other set of lights. This is my third order from etrailer.com and by no means will it be my last, very satisfied with all the staff, could not ask for a more professional group of people.
Ted
10/3/2014
Great easy to find what your looking for especially hard to find stuff and quick and easy to order
Brenda
10/2/2014
Easy transaction, have what was needed two times now.
Dennis
10/2/2014
Hitch was well-packaged and arrived promptly. Good product - perfect fit!
George
10/2/2014
Great people to do business with. Good prices and fast shipping.Good customer service.
Hoke
10/2/2014
Unbelievable!!! I ordered my equipment on Tuesday, and got it on Wednesday. It fits perfectly on my car. Great service, prompt shipping and very easy to order from your website. I love how you enter your car info to find the right part, rather than having to guess. Thank you very much, I will be recommending you to everyone I know!!!
Jamie
10/2/2014
Do not buy trailer parts everyday and was unable to locate parts I needed on their website. I called and JEAN P answered and was very helpful. I am sure their job is frustrating at times and is hard to stay positive call after call. However JEAN P was on top of her game. THANK YOU.
Jim
10/2/2014
My order was placed on the weekend for a 11 , ball hitch and a sway adapter plate that fits on the hitch. My 2005 Silverado with 265/70-17 tires pulls a 13 wheeled retro travel trailer. Really hard to find this length of hitch, Etrailer had it in stock at a great price. Now I pull level. Many thanks for the quick service I received it within 3 days and NO charge for shipping. I rate this site AAAAA*****
Other online sites should take a lesson from Etrailer.
Lou
10/2/2014
fast shipping,good install videos on line....I will buy again
I question the practice of shipping UPS only to have it transferred to USPS,it adds another day until delivery
Michael
10/2/2014
I was really impressed. I called and spoke with Jena a product specialist and she was really helpful. Gave me great information and assisted getting me what I needed right away. Shipping was very fast. Great experience. I did not install it myself because I do not have proper tools but I took it to my local mechanic who is currently installing everything. Very happy with this experience. Thank you.
Robert
10/2/2014
Ordering was a snap. Pat was very sweet and helpful.
The Texas Hitch Cover I got is very sturdy steel construction. And the lock I purchased with it will prevent thieves from picking it right off my truck.
Everything was perfect. Thank you etrailer.com!!! :P
Robert
10/2/2014
Etrailer has excellent pricing and prompt delivery. The sales person was very helpful and knowledgeable.
Charles
10/1/2014
Love the videos. Easy ordering. Knowing if something is compatible with my vehicle is a plus.
Michael
10/1/2014
I have ordered alot of things over the phone or on the internet. I have to say that this order thru etrailer was hands down the best. They price matched a competitor and shipped same day. Will definitely do business with etrailer again.
Paul
10/1/2014
Very quick shipping , parts fit perfectly and prices were unbeatable.I would reorder from e trailer when ever I need any other parts for sure.
Randy
10/1/2014
The customer service rep, Marcia A, was outstanding. She was very helpful, quick, and spoke well on the phone. Nice talking to someone I can hear/understand. My part was ordered & shipped the same day!! What more can one ask for?
I will use ETRAILER again.
Thank you Marcia.
Reed
10/1/2014
very fast sevice,great price
Rick
10/1/2014
easy to find the part I needed easy pay and fast shipping
Ron
10/1/2014
Thank you for your quick service. I needed to transfer my old Activator II brake controller from my 2000 Silverado to my 2013 Dodge Ram so that we could camp this weekend. Your wiring harness worked flawlessly to hook up my controller.
Thanks again
Tom
10/1/2014
Great service and fast shipping.
Allison
9/30/2014
I have had excellent support and experiences with etrailer. Purchased a number of items and always very happy and fast shipping. Most recent purchase was Reese Straightline hitch and it is great!!
Anthony
9/30/2014
Excellent service, fast shipping.
Barry
9/30/2014
Could not ask for better help, Pat C. was very helpful.
Carl
9/30/2014
With each and every order I place with etrailer over the years, I am reminded of how the perfect shopping experience should be. It is always a pleasant and rewarding experience. Their people and support are the best !
Clois
9/30/2014
Wonderful experience. Had to buy a Curt trailer wiring harness for my Equinox. Installed it in about 30 mins and works perfectly. Previously order the hidden hitch and different wiring harness. It took two people two hours to install at the Military base auto hobby shop. Installation instructions were clear but inconclusive. It seems you must tighten the bumper bolts first - not snug to properly align the frame point bolts. After we realized that was the problem it was easy sailing.
Will recommend E-trailer to friends
David
9/30/2014
Outstanding - through no fault of ETrailer the USPS failed to deliver the package. Etrailer folks immediately shipped out another one and made good. Pleasure doing business with people that care.
Gary
9/30/2014
Excellent customer service!
Ken
9/30/2014
Put simply, etrailer is Awesome! If they have a product I want, I order from them. Their service is impeccable...Randy Laws
Randy
9/30/2014
This is my 1st experience with etrailer. Purchased a P2
brake controller with a Titan wire harness. Scheduled delivery date was Sept 30th and it came on time! Out-freaking-standing! Will do this again someday when Ill need something for my safe travels : Thanks etrailer.com!
Richard
9/30/2014
Renee was just wonderful!! Great working with her on my order.
Steven
9/30/2014
Judy did a great job helping me find the repair parts I needed. Good customer service.
Bill
9/29/2014
Fantastic experience with etrailer. Price was the best anywhere. Installed the hitch in about 45 minutes.
Brian
9/29/2014
I found your web site very easy to navigate and find exactly what I needed. Thought your pricing and shipping cost very reasonable.
Emilyn
9/29/2014
As of now- I have not yet received my bikerack it is arriving tomorrow, but everything else went flawlessly..
-The website has better prices than the rest of the internet
-They shipped like an hour after getting my order
-Not that I needed it as of now, but the guy puts his personal phone number in the emails in case there is an issue
To sum it up I like the prices/quick shipping, and most importantly I didn’t have to buy anything at Dicks/Walmart/Performance
James
9/29/2014
Thank you for you prompt service. Easily found what I wanted on your web site and at good price. Order was shipped right away and I received it within a week.
James
9/29/2014
Great place with people that know their products and will get it shipped promptly.
Kenneth
9/29/2014
Fast Shipping, Excellent Service. The way E-Shopping is suppose to be
Michael
9/29/2014
Items shipped fast and were recieved as described. Price was very reasonable. Definately recommended.
Michael
9/29/2014
Great job customer service. Thank you
Miguel
9/29/2014
great experience order shipped within 2 days to my front door. thank you
Robert
9/29/2014
Great pricing, service and delivery. One stop shopping, will definitely use this company again…
Steven
9/29/2014
Jury is still out on the most recent order it has not arrived yet but I am optimistic. Previous experience with etrailer has been very positive. Thats why I am back. So far they have been top notch.
Jay
9/28/2014
Excellent ease of navigation of the website. Very fast shipping. My son is very happy with his birthday present, just what he was wanting for his boat.
Linda
9/28/2014
Prompt service, good price. What more can you ask for? Since I have not yet installed the trailer hitch, I cannot comment on quality, etc.
M David
9/28/2014
Excellent customer service. Made sure that I knew my options for product & shipping.
Robert L
9/28/2014
I had a problem placing my order online, so I called the customer support number and talked with Mark. Mark also had some problems with their computer system but took my number and called me back a few minutes later to take my order. With only a few minutes on the phone with Mark, my order was placed. Later that same day, I received an email from Mark to let me know my order had shipped and he provided me with the tracking number. Very pleased with my shopping experience and will use eTrailer again in the future.
Roy
9/28/2014
Great products and great customer service. The how-to videos are invaluable.
Thomas
9/28/2014
My shopping at etrailer is always good, Thanks!
Alan
9/27/2014
very good people to deal with. good prices and great service. I will buy from them again.
Allen
9/27/2014
Best prices, best support, & most helpful staff Ive found from any online retailer.
Charles L
9/27/2014
Fast shipping good prices. Product exactly as described. Will buy again.
Dennis
9/27/2014
Great service, shipped on time, quality product, thank you!
Galya
9/27/2014
The box is perfect and the batteries fit good
Jim
9/27/2014
Service was great, product is very well made, delivery was more then I asked for. I am very happy. I will send picture asap. Thanks
Norman
9/27/2014
On 08/28/2014 I purchased a 5th Airborne Premium Fifth Wheel Air-Ride Pin Box Coupler from etrailer. You had the best price and your communications to me were very informative.You kept me in the loop on delivery time. I appreciate the help I received from your Tech support staff in assisting me the right model. I installed it myself and it fit perfectly Thank you !!
Ronald
9/27/2014
Fast and easy to order. Sure have a lot of choices.
Roy
9/27/2014
The best website and customer service that in a long time!
Stephen
9/27/2014
E Trailer is simply an outstanding company. Have ordered about 5 items from you now and you all are fantastic. Extremely helpful and fast shipping with quality products.
Stuart
9/27/2014
I dont write reviews but I felt this experience warranted it. I was leaving town and had ordered a new bike rack for the trip. When I followed up on my order I was advised the shipping dept was behind and my new rack hadnt shipped yet so it wouldnt arrive in time for me to use it. I was disappointed but not upset, these things happen. The day I was leaving I was loading the bikes on a borrowed rack and UPS delivered my new rack. Imagine my surprise. Without my asking or knowing, etrailer bumped up the level of service to three day at their own expense so I would get my new rack in time. This was a 100 pound shipment!!! This level of service is unheard of today. Thanks etrailer. I have already recommended you to others.
Wayne
9/27/2014
The company personnel were helpful in ing a Class III hitch that would fit on my 2002 Astro Van with a full size spare tire not the donut and a Helwig aftermarket, rear sway bar installed. What follows next is to fit the hitch to the van.
Albert
9/26/2014
I just wanted to let you guys know that you are doing an awesome job! Ive ordered a few things from this website and the one thing that sets it apart from others is the amount of information you provide on the products and the customer service support. Thank you for a good online shopping experience and keep up the good work!
Alfonso
9/26/2014
great service ... easy to order ... product is being delivered even as we speak!
Charles
9/26/2014
Surprisingly fast delivery.
Thanks
Delmont
9/26/2014
Excellent service, Carla M was great to work with and very knowledgable.
I received the wheel yesterday and it is exactly what I wanted.
Gary
9/26/2014
This was my second time ordering from etrailer.com, Both times I found the best price out of multiple web sites shopped. Both times my order was filled and shipped the day I placed my orders and delivered on time as the arrival date estimate stated. Cant find any fault with service like that. Thank you.
Gordon
9/26/2014
Very pleased with the products and service. I have ordered in the past and was happy with my purchase and prompt courteous service. THANK YOU!
Henry M
9/26/2014
Been doing business with Etrailer for several years. Excellent website, communications to customers and fast service.
James
9/26/2014
Great service as always. Ordered late on Sun. Night. Shipped early Monday morning...arrived Thurs. Morning.
Jason
9/26/2014
Outstanding customer service! Called me right away when there was an issue with a back-ordered part I had ordered, and had it direct shipped from the manufacturer on the same day!
Jonathan
9/26/2014
Ive always been happy with the merchandise from e-trailer, and also there expedient way of solving a problem.
Joseph
9/26/2014
etrailer has had exactly what I needed. It was easy to order and their support is excellent! This is a good company and you can rely on them for superior products, fair prices, and excellent service.
Kenneth
9/26/2014
Got our hitch and installed it, didnt take long. Now we are ready to pull our horses.
Patty
9/26/2014
I would love to help you out, however I just get to order the supplies. I am not the one using the tools so I can't give the items a review. I can only respond to the service of etrailer. I which has been awesome. If you don't have what I need you let me know and when it will be available. You also stay on top of things, verifying that I received them when it was to be expected. Thank you so much for your excellent service.
Sandra
9/26/2014
Customer service was great! Anna S at ext. 339 was very helpful with product support. The question I ask that she did not know she got right back to me with an answer. Just all around good additude!
Shawn Po6-0568
9/26/2014
I ordered a Reese 20,000 pound 5th wheel hitch. I needed the hitch as soon as possible so I could pick up my new 5th wheel. E-Trailer got the hitch shipped out over the weekend and UPS got it to me on time with standard shipping. E-Trailer even tracked the shipment from their business to my doorstep. The hitch is perfect and a bargain compared to the local prices here in California. I will certainly do business with E-Trailer again. I recommend this seller.
Steven
9/26/2014
etrailer had load range D which is hard to find. The Cs I had on the trailer all blew. I placed a phone order that was handled by Pat. Etrailer & Pat were excellent/courteous and confirmed the orders accuracy before I got off the phone. I loved THAT. I received the tires @ a remote location this morning ahead of the estimated delivery time. I REALLY loved THAT.
Terry
9/26/2014
As always, you had the product I needed, and your service from order to delivery was flawless. What else can I say?
Tom
9/26/2014
I think the product is just perfect and will fit just right.The site is very easy to use and order from.I recommend it to anyone who shops on the internet,also the prices are very competive as well.Thanx,Wayne D.
Wayne
9/26/2014
Very fast and nice to deal with ,prices good.
Winfield
9/26/2014
Very happy with the complete service from the start to the end. Asked the question got the answer very quickly ordered the parts & recieved them with in the time specified. everything was correct & very well packaged.
Exellent service. in fact ordering another part i am wanting.
Well done etrailer team
Dave
9/25/2014
I had very good service from Renee and would absolutely recommend etrailer.com to a friend.
David
9/25/2014
quick shipping and good communication. Trouble free shopping experience with a wife variety of products and good suggestions not to mention some incredibly helpful installation videos.
Edmond
9/25/2014
I am pleased with my trailer hitch rubber tube cover. I found it simple to order and the pictures were helpful. It fits perfectly nice and snug and I would order something from you again. Thank you.
Gina
9/25/2014
Easy to find the product I was looking for, cheaper than the local RV dealers and the way of tracking the order was unusal and really great. Will always look to etrailer first when needing anything for my motorhome or toad.
James
9/25/2014
I have made two orders through your website and had no problems navigating. Your prices are reasonable. I will order from etrailer again
John
9/25/2014
Ok, I have to admit that I was skeptical about purchasing the Snow Sport HD blade but I was desperate after last winter’s cost of plowing by a local contractor that seemed showed up whenever he felt like it. I was pleasantly surprised by E-Trailer’s service, quality of the product, communication and over-all ease of assembling the product 1-1/2 Hour - if you have the right tools.
I placed the order on Tuesday and was told it was out of stock and they would have to ship it from the factory bad start. I was prepared to wait for weeks when all three cartons showed up at the house two days later I live 1,000 miles from shipping point of origin… I don’t know what type of arrangement E-Trailer has with FedEx but I was VERY impressed as I was dragging the 80# boxes to the garage the wife needs to leave cookies for the FedEx Driver next time. I am a Professional Engineer by trade and was fully prepared to make modifications if things didn’t fit. Truth is the designer did a very good job from the extrusion die to the instructions manufacturer even thru in a few extra screws and bolts in case one got away
All-In-All a solid buy and example of Yankee Ingenuity don’t let the Chinese steal this and ruin the quality
Kraig
9/25/2014
Very good service, I just receive my order today. 5 days.
Venance
9/25/2014
etrailer.com is one of the best for customer service. Prompt shipment. When I discovered the square receiver was welded lopsided, a new hitch was immediately sent and shipping paid for return of the original one. The video for my vehicle was awesome. Ricky was a great help with questions over the phone. I would rate the company and overall experience a 10!
Craig
9/24/2014
The shipment was fast! The return policy was very accomodating and easy to deal with. I will be purchasing here again.
Donald
9/24/2014
The receiver i ordered wasnt going to be in stock until 3-4 weeks after i placed my order. I got a call and three emails from three different real customer service employees. They helped me cancel one order and create a new one with a recommended receiver. They saved me a lot of time and were very helpful. They put the receiver on the truck, and it shipped out that day and hopefully Ill get it in a couple of days.
Jake
9/24/2014
ErikaW.did it all I ordered my hitch on monday
The 22 it was delivered on the 24 at 2 pm had It installed by 4 pm . Erika was very helpful loved talking to her. Thanks Erika
James
9/24/2014
eTrailer.com has been the best internet find since my wife and I purchased our first camper in 2008. We were in desperate need for a new set of extended camper mirrors and needed them ASAP. We called at around 7pm and Zach took our order, hand picked the product from the shelf, and got it to the shipper so we could use them on our first Gulf Coast camping trip in two days. Wonderful experience and the prices were allot lower than Amazon.com. Keep up the good work!
Jeff
9/24/2014
I believe customer service is everything,even in todays no talking buying world,however e trailer has an excellent communication and customer service.this wheel is just perfect.
Jesuscubiche
9/24/2014
Excellent customer service & technical advise. Prompt shipping.
Raymond
9/24/2014
I am pleased with the speed and accuracy of my on line order. And I was always informed on the progress of my order.
Rick
9/24/2014
Excellent customer service and fast shipping. Would definitely do business with etrailer.com again!
Robert
9/24/2014
I called, lookig for a small fifth wheel hitch part, it was in stock and shipped that afternoon. Yeah! Pat was very helpful. Thank you
Ron
9/24/2014
Item was delivered as promised and fit perfect. Great price and would definitely purchase from there again.
Andrew
9/23/2014
Order process simple to use. The tracking link provided in email that was sent indicating order has been shipped, did not work.
Blake
9/23/2014
You have provided an excellent service and the delivery scheduled for September 22 was successful. Thank you so much !
Denise
9/23/2014
Great company to deal with. Needed a rush and they absolutely came through.
Joanne
9/23/2014
Fast service, parts arrived quickly and in perfect shape!! Trouble free
Larry
9/23/2014
Great price and fast delivery
Linda
9/23/2014
Great service and shipping. Perfect fit and look tremendous.
Ronald
9/23/2014
FAST SHIPPING! Product as described. Reasonable price. Very good service.
Steve
9/23/2014
I have had great service every time. Thats why I keep shopping with you. Your people have been friendly and helpful more than anywhere else.
Steven
9/23/2014
Item as described, quick ship! Thanks!
Aaron
9/22/2014
I worked with Judy to order my 12 VW Golf TDi kit, and Im very happy that I did not order from another website. She was very helpful and noticed that I was going to get the wrong wiring parts if I ordered from eBay.
Andrew
9/22/2014
Ordered 2 trailer tires/rims. There was an unusual delay Ive ordered items from them before in shipping that I questioned by email. Judy responded within a couple of hours, explained the situation and assured me they would put a rush on order. Received tires within a few days, everything as it should be. I would recommend etrailer and will continue to shop from them. They deliver what they promise!!
Basil
9/22/2014
Excellent! Wasnt sure what Standard Shipping would get me as I needed the lenses soon but they shipped the same day and I received them two days later. Will definitely use again!
Glenn
9/22/2014
great experience using your easy to use website. Item ordered had and exceelent price and great qualty.
Henry E
9/22/2014
Holy crap! These guys are legit. Ordered my items around 4:00 pm on a Saturday and got a confirmation around 6:00 pm the next day Sunday that the items has shipped. These guys dont kid around. What an awesome job and great prices too.
Jay
9/22/2014
One of the easiest transactions I have ever had Renee K. was extremely helpful and the product is great. Very easy to install.
Jimmy
9/22/2014
Great product. Perfect fit, took only 15 minutes to install
Fast shipping . Nice hitch
John
9/22/2014
eTrailer carries many things that are difficult to find elsewhere. I have made two such purchases and felt their prices were very fair. Also, when I placed my last order there was a problem with the mailing address. Within ten minutes of placing the order a real person called me and straightened it out. I didnt get an email about the situation, asking me to make a correction, and then never knowing if the information was communicated correctly. They responded quickly. I will continue to shop eTrailers website and hope you do as well.
Ronald
9/22/2014
Product worked great , quality was awsome
Ross
9/22/2014
Great service and products, reasonable or no shiping charges.
Thomas
9/22/2014
Got my hitch in about a week. Installed it in about 2 hours, perfect fit. Great web site, easy to navigate.
Walter
9/22/2014
It works fine. The only problem I had was conn. the tabs into the fuse block. It is located up near the dash on the drivers side which was very hard to get to otherwise i like the operation of it.
Barry
9/21/2014
Ive bought a few things through etrailer, you cant go wrong here, good prices and fast shipping.
Larry
9/21/2014
The front mount hitch arrived promptly, fit perfectly.
Robert
9/21/2014
A commendable job. Talked to Mark, late Monday afternoon, ordered the part I needed, which I couldnt find anywhere as it was listed out of stock with other suppliers. Order was shipped immediately, and I received it Thursday evening. Installed it today, and everything fit together well.
Great service!
Austin
9/20/2014
Ordered a wiring harness for a 2011 f-350.
Post office lost it. Not the fault of etrailer.
Very happy with customer service. They care about getting the product to the customer. I received three emails to help me track down missing package. Thanks
Chris
9/20/2014
Bought a Yakima Double Down bike carrier. Simple to order, quick shipping, and easy to install.
Doug
9/20/2014
Ordering was very easy and you can pick which shipping method you want. The trailer lights ordered was a good fit and finish product, I would use etrailer again.
Jonathan
9/20/2014
good customer service
Mike
9/20/2014
Shopping at etrailer is always a great experience. Best prices, fastest shipping, and great customer service. Thanks again!
Rick
9/20/2014
Very fast delivery. Good products as advertised.
William
9/20/2014
My expierence was fantastic placed my order one of the items was not in stock got a email letting me know .then I lost all my info on my order and called spoke to a very helpful young lady who helped me very pleased with etralier and would shop them again thank you all so much . Albert snape
Albert
9/19/2014
Called for help on which spare tire bike rack would be the best for my car. Janet was helpful and watched the same video I was to answer my question correctly.
Received my rack yesterday will be mounting to my car this weekend. First time Ive used etrailer.com and will look here in the future for other items I need.
Beth
9/19/2014
The site is very easy to use and the order shipped the same day. My item was easy to locate.
Bill
9/19/2014
GOT ORDER QUICKER THAN EXPECTED. DESCRIPTION AND AND PRODUCT SPOT ON.
Donald
9/19/2014
Very quick service Very impressed.
Kathy
9/19/2014
Cathy at etrailer was very accommodating taking my phone order. I received an email w/ shipping/tracking info., order received on time, parts were as expected. Good experience. 2nd time Ive ordered from etrailer, and will shop here again.
Keith
9/19/2014
I am very pleased with the shopping experience at etrailer. I have shopped here before and always find myself returning to this site because of the ease and the availability of products. They always seem to know what I want and have it ready to ship.
Kerry
9/19/2014
Had about 4 days to get a pair of tires for my utility trailer. etrailer had the best price, but the shipment estimate said maybe in time, maybe not. Called & spoke with Karen. She was able to get he tires shipped out the same day and they arrived with plenty of time to spare. Excellent job and thanks.
Kirk
9/19/2014
Accurate descriptions, wide product selection, competitive pricing, FAST shipping…PERFECT!
Mark
9/19/2014
Thank you. I was able to update my order a couple of hours, after I ordered online. This updated saved me another shipping charge on the item and only upd the orginal shipping a small amount. Lexus was very helpful is assisting with the update. Thank you again for being a great site to shop. I chose etrailer over another vendor because shipping was so reasonable. The total price on one itemx2 was over $4 more but your shipping rate made up for the difference.
Randall
9/19/2014
Very easy to navigate the web site, resonable prices.. fast service…
Robert
9/19/2014
Very good price , wasnt able to track item from their
Email. They sent me the location of my item. Item was exactly as advertised.
Robert
9/19/2014
very good service thank you
Robert
9/19/2014
Everything ordered came quickly and well packaged. Excellent easy transaction and communication.
Steve
9/19/2014
Let me start by thanking Nicole R for the quick response to my emailed question! Product was easy to track from your website. When I got my shipment the product was in perfect shape with easy to follow directions. I will be ordering from etrailer.com again!!
Tom
9/19/2014
I have a Chevy aveo5 and heard it is very bad in the winter. I have purchased the tire chains and they came in the same day that it was noted on the E-Mail. I have tryed them on and they fit perfect and have drove it around the yard. Spun the wheels a very little bit. Well just seeing what it did to the grass, I am now ready for the snow to fly and know, I will be able to get to where I need to go, without worrying about getting stuck. They are 100% worth getting now.
Don’t wait till you get stuck, the price is so good, order them right away, before the snow.
Barry
9/18/2014
called in with a concern about product. after talking to Marcia, she took care of everything. its people like her that make your business successful. she is a great asset. her ext. is 529. thanks for the great service.
Casey
9/18/2014
Kathy was very helpful. An enjoyable experience.
Dennis
9/18/2014
Anna S was extremely helpful to the right parts to add a hitch to my 2010 Toyoto Prius. She was able to look up my old order history to make sure I had everything need to use my old bike rake I purchased many years ago through etrailer. Great and friendly service, and great prices!
Derek
9/18/2014
Reasonable price and quick shipments. All employees have been very helpful and courteous during and after the sale. I would highly recommend Etrailer to everyone.
Don
9/18/2014
EASY ordering.. excellent e-mails on order and shipping..
Great tracking.. and received my order in two days..
Thank-you.
Douglas
9/18/2014
Happy with the service and product I bought.
Douglas
9/18/2014
I ordered a hidden receiver hitch with a wiring kit, ball mount and ball on Monday and it arrived in Alabama on Wednesday. Great service, everything fit perfectly and it was a 40 minute install. Kit was for a 2011 Honda Odyssey. Thanks.
Jerry
9/18/2014
Great service and fast shipping
Joe
9/18/2014
Super fast shipping on several/all items! Arrived in 4 days from order. Very pleased! All items were as described!
Katherine
9/18/2014
Very lucky the mirrors did not get broken. The mirrors had been placed in the same box as the 60+ pound hitch which crushed the mirror box. Guess I will not be storing the mirrors in the factory box when not in use. On the good side the K-source Snap-on Towing Mirrors fit my 2010 F-150 & look great. The front hitch assy. Looks well built and will be installed this weekend. Etrailer shipped on time and was received in 2 days as requested, good job. Will by from etrailer again.
Ken
9/18/2014
We got a nice bunk fan/light for a great price! It arrived 2 days earlier than was promised too! Thanks for your awesome service!
Robert
9/18/2014
Excellent customer service. Shipped the evening I placed the order. Thanks!
Ryan
9/18/2014
First class customer service! And thats coming from a previous VP of Consumer Care inbound and outbound call centers. I was contacted about a potential delay, I responded with thanks and why I needed the order quickly, they found the parts in another warehouse and they arrived 2 days earlier than expected. George was the reps name...kudos!!
Vicki
9/18/2014
I placed an order for titan actuator, and kodiak disc brake setup. It took about 7 days to receive my product but was all in good condition upon arrival. I did have a few issues with my installation of the kodiak brakes. Phone called in and received good support with some ideas/options on how to make them work with my particular trailer. The service was good, product received in correct order and timely.
Bradley
9/17/2014
Because of the excellent service and fast shipping, I’m a repeat customer. I find the videos for products very informative. Thanks.
Carole
9/17/2014
Great help with placing the order Mark M. and good follow up on shipping details George J. Very pleased...great customer service!
Earl
9/17/2014
Great communication, fast shipping, good prices
Gary
9/17/2014
This was possibly one of the best customer service dealings I have experienced in quite a long time./ Great products, very good product pricing and a free shipping offer. Cant beat that. My order arrived in 3 days. I had just sat down at the computer to do the first shipment tracking when the UPS truck arrived at my place. Pleasantly surprised. PLUS, great personal follow-up information. Thanks for a job well done!
Gaylen
9/17/2014
Being a beginner in camping I called etrailers for advice. Titus was my personal expert and helped me. Even with my so called smart phone disconnecting Titus was very professional and very helpful. Thanks Titus. My purchase was a brake control and towing hitch. Shipping was fast. Great Job etrailers. Thank you
Kenneth
9/17/2014
It was quick, easy and professional!
Patrica
9/17/2014
Product was delivered on time and was as advertised. Erika was very professional and helpful on the phone.
Phillip
9/17/2014
I would recommend etrailer.com to all!! Very pleased with the product and the people at etrailer.com. It is a pleasure to work with professionals. Vince made my ordering a snap. I placed my first order and later found out that I had ordered the wrong parts! No problem, he sent me the return authorization # with no problems and I already sent it back. Thanks Thanks
Stephen
9/17/2014
I was impressed with the kind and efficient service provided by Kelly. She located the parts I needed and verified the match to my vehicle. Then I was surprised when I received a follow up email confirming that the products were on their way to me. Great customer service. Thank you and I Will use you again.
Steve
9/17/2014
Recently I worked with Jean P on a new order 103036532 . Jean handled my concerns with a friendly and very professional manner. This simple interaction with the customer is extremely important, especially in todays busy world. Thank you Jean, you have created a repeat customer.
Alan
9/16/2014
super fast shipping. literally overnight in my case.
Alex
9/16/2014
The order process is simple and easy to use. The service is simply awesome and the response time almost immediate. Cant ask for much more than that.
Charles
9/16/2014
The person who took the order was polite, knowledgeable and efficient. She was able to obtain quick answers to my product questions. The order had many components and she coordinated them without a hitch note the pun. I anxiously await delivery.
Charles
9/16/2014
Item arrived quickly and the price was good.
Daniel
9/16/2014
will do business with you again…….
Daniel
9/16/2014
I thought the experience was very good, I would recommend etrailer.com to anyone.
David T.
9/16/2014
Low prices as usual.. .. Super fast shipping... Easy to use and informative web site... Thank you….. Dick
Dianne
9/16/2014
Your site was simple and easy to work with. I received my package within the specified time frame and it only took 10 minutes to remove the old broken part and replace it with the replacement.
H Brandon
9/16/2014
Flawless. Second experience buying from etrailer.com. Flawless both times. What I ordered is what I received, and it came when expected. Prices are better than I could get locally.
Jerry
9/16/2014
My dealings with etrailer has been very good. all the different individuals ive dealt with have been very knowledgeable and professional.
kellyS recently saved my bacon on some parts I needed.This is a great company to buy from and if you have not checked the web site and all the great how to videos.. they really helped when i had to take my car apart to install the base plates. Great company to deal with..
Jerry
9/16/2014
I had a great customer service experience with Nikki. When I expressed concerns around shipping time on my confirmation email, I was put in touch with a real person right away who explained there was an out of stock item, suggested a comparable item that was in stock, adjusted my order over the phone, and got it shipped out the same day. Nikki was friendly, responsive, and made me feel like my business was truly appreciated.
Josh
9/16/2014
just what the doctor ordered. Thank you etrailer! Mike
Mike
9/16/2014
Great information about the products and their fit on different cars. Good prices and great customer service. Very happy returning customer.
Patricio S
9/16/2014
Very nice hitch only thing is it took a few min to install being the bolt holes are quite lined up and had to put wrench on hitch to pull over enough to install bolt. but now its on shes purty and works like a charm!
Robert
9/16/2014
These guys spent a lot of time helping me find what I needed. Because of that, I would have bought from them even if others had it cheaper. But, no one else had it cheaper anyway!
Stan
9/16/2014
Thank you for easy online ordering and fast delivery. I look forward to future business with you.
William
9/16/2014
Excellent service! I placed my order on Saturday and it arrived on Tuesday.
Alan
9/15/2014
A great customer service experience. I had a special requirement that meant a trip to the warehouse to get measurements that are not normally needed for a battery box - not a big ticket item. Vince went out, took the measurements and provided what I needed in minutes. Lots of options for shipping at very low cost meant a great shopping experience.
Carl
9/15/2014
etrailer.com is great! UPS messed up my first order with etrailer back in 2009 but etrailer took care of it. when the tongue weight of a hitch i bought was not as much as the website had said, etrailer took care of it. when i got a new yukon and had no idea how to wire my tekonsha trailer brake controller etrailer had the directions for everything including the stuff i had to connect under the hood because GMC doesnt do that. the way etrailer has always held up their end of the bargain, i would not consider buying trailer stuff from anybody else.
Christopher
9/15/2014
I am truly amazed with etrailer. I purchased the exact same Kurt hitch receiver from them for my Jeep Wrangler for about 1/4 what it would have cost buying directly from Kurt, and for about half what I would have paid everywhere else I looked. It was a perfect fit and I didnt even have to the muffler. The wiring harness was perfect as well and installed very easily. It all arrived on the day I expected it and I got a courtesy call to inform me that my Black Lab hitch plug was back ordered. The only bump in the road that I noticed was the harness instructions called for a 17/32 drill bit to drill for the ground screw. Being over 1/2 inch diameter, I knew that was incorrect. Not really worth mentioning, but Ill do it anyway. The best part is that I can now go to etrailer for all of my towing needs without shopping around. I also got free shipping! A+++++.
Donald
9/15/2014
I have ordered product several times. Your Commitment to your customers are next to none. The communication, and personal phone calls about my orders are great, as we are full time RV and moving from place to place this is very important. Thank you
Fred
9/15/2014
the lady yesterday when i orderd my water proof side marker lights was just great with every aspect of the transaction. seriously you guys are the ultimate best. thanks so much gene. i found a new friend.
Gene A
9/15/2014
Shopping on line with etrailer is easy and there products are good, shipping is quick and reasonable.
Gordon E.
9/15/2014
Great service and prices
Joel
9/15/2014
your company is great. Every time I order something I get it faster than I usually get other products from other places. And the quality is always perfect.
Lloyd
9/15/2014
Etrailer has always had customer service that was second to none and every time I order from them, their selection and number of products that you cant find anywhere else just amazes me.
Marty
9/15/2014
Great people to work with
Scott
9/15/2014
Always fast service, They are my go to place for trailer parts
Steve
9/15/2014
Second time I used Etrailer for parts. Easy to order,friendly people,only took me 2 minutes total. Great company!!!
William
9/15/2014
Good Job, You are the best Thank you so much.
Willie
9/15/2014
awesome. love it
Christopher
9/14/2014
This is the place to buy your parts, every time if get on their web site I spend money.. Thx guys
David
9/14/2014
etrailer is great! Never had any issue with anything I ordered from them. Shipping is always fast and their youtube videos are great. I would recommend them to every one.
Gerard
9/14/2014
The product arrived sooner than I thought.
while it fit, had to be creative on the install. With that said it worked. Would buy product from etrailer again.
Glenn
9/14/2014
My hitch was shipped by UPS , they beat the box`s to shreds . But my hitch survived all the punishment that UPS gave it . I must say that customer service is the BEST , UPS lost about 5 of the bolts and locking plates in shipping . I emailed Judy at etrailer.com and she was on it . I sent pictures of the beat up box`s and a list of what was missing . Judy wasted no time to get my missing parts sent out to me . I send a BIG THANK YOU to the Etrailer staff for a job well done …
Jon
9/14/2014
Etrailer kept me well informed of my purchase. The item was delivered in the timeframe expected and the parts fit perfectly. Well Done!
Martyn
9/14/2014
Easy to find, my part and the photos are beyond what most sites provide. Great communication and fast shipment is appreciated. Thanks!
Robert
9/14/2014
Mirrors arrived quickly but I am away from home so have not seen or used them.
Rodolfo
9/14/2014
Very good experience. Product was great. No issues.
Alexander
9/13/2014
katie was extremely helpful and friendly. shes a keeper. quite knowlegable about what i was ordering.
Clarence
9/13/2014
I bought 4 tires and wheels for my utility trailer. Well laid out website. Great deal, great tires, great wheels and they shipped quick in good strong boxes with handle holes. Easy to handle. The tires had air in them too! LOL
John
9/13/2014
bought a few things awesome service and products
Mark
9/13/2014
I have to say I enjoy ordering parts from you.your hassle free and your employees are very helpful and knowledgeable. And i get my parts asap. Thank you.
Michael
9/13/2014
Jan L was very helpful in getting my order. Thanks.
Michael
9/13/2014
Best on line service I have had in a very long time! Product arrived exactly as advertised and earlier than expected. I will definitely use e-trailer again!
Thanks!
Scott
9/13/2014
ALWAYS GREAT, FAST SERVICE. I NEED MY PART BY
FRIDAY AND BECAUSE OF YOUR SPEED IN SHIPPING
I SHOULD HAVE IT. THANKS!
Stanley
9/13/2014
Great service, good selection of parts, prompt shipping and excellent how to section. Hard to believe all this exists with very competitive pricing as well.
Thomas
9/13/2014
I have to say OUTSTANDING customer service. all my purchases have been as advertised and delivered promptly. I couldnt be more satisfied!!!!!!
Troy
9/13/2014
Perfect, excellent service. Got the my lights in 3 days. Wow, thank you. !
Christopher
9/12/2014
You do a great job supplying products to customers that are high end with great customer support for installation of said products.
Yes I would recommend you to others as I already have.
Darrell
9/12/2014
Excellent customer service. Kelly was extremely helpful...Thank you!
Denise
9/12/2014
I already referred Etrailer to a friend and will continue to do so . The prices are right , the ion is good , and, the follow up is excellent !
Gary
9/12/2014
Exactly what I needed at a good price.
Delivered in 3 days
Sam
9/12/2014
Bought a Honda Odyssey and a tow package including wiring from trailer.com Was very satisfied with every aspect. Then I bought a Terry Travel Trailer but how to connect the 4 pronged flat connector from the Honda to the 7 round of the trailer. So….etrailer to the rescue. Katie explained in detail every aspect of the connection, It is such a pleasure dealing with people who know what they are talking about and make the transaction as smooth as possible. Thanks again.
Steve
9/12/2014
I cant praise Cathy enough. She was so helpful and courteous. She was able to get hard to find chains for my car and also suggested a way that they could be shipped in time for me to take my road trip to South Dakota. I wish every company I dealt with on the phone had a Cathy. You are a lucky company to have her for a representative. Thank you again.
Susan
9/12/2014
great job as always, very fast
Thomas
9/12/2014
easy web site to find what you need. Fair pricing and fast shipping.
D
9/11/2014
etrailer was great and easy to deal with. They kept me up to date on my back ordered item and the first order shipped right away.
Darryl
9/11/2014
The seals came very quickly which pleased me because I was at a standstill without them. They worked great.
The downside is, I will expect that service all the time from etrailer.
Darvin
9/11/2014
excelent help, very useful the videos
Francisco
9/11/2014
dealing over the phone was easier i will doit again
Fransisco
9/11/2014
Bill was very helpful in getting details on the product I was ordering.
He was pleasant, knowledgeable and is a great asset to your company.
John
9/11/2014
the hitch fits perfectly, I followed all the directions and the end result was great.
a little bit of advise , get some really fine mechanics wire in order to be able to fish the bolts through the frame and square washers. the trick is to coil the wire around the treads of the bolts for them to fall into place
Josue
9/11/2014
I stumbled upon etrailer.com in a forum. From the moment I placed my order, up to when I received the package, Erika kept me informed about my order by phone and email. Of all the websites I have ever purchased from, etrailer.com had the best customer service.
Khalid
9/11/2014
really like the competitive prices and the how to install videos which were a major part of my decision to continue shopping at your site....
Leander
9/11/2014
Free shipping was a big plus with e-trailer. The whole process was as simple as ordering a hitch and cargo carrier and then waiting for it to arrive. The videos on how to install the hitch were great! Also, knowing very easily what carrier would go with what hitch made buying easy as well. Thanks!
Patrick
9/11/2014
Great customer service . Cathy at e trailer went out of her way to solve my problem
Steve
9/11/2014
I was amazed by the service. I order and with in a minute I got an email responding to my order. The service was great!
Terri
9/11/2014
Very impressed with the speed at which my order was processed, just ordered it and my tow bar is already here ahead of the time promised.
Brett
9/10/2014
I am very happy with my purchase, I lost the key to my tool box over two years ago and have not been able to lock it,I found etrailer by accident looking for new lock cylinders and was able to get a replacement key, Thank God that etrailer has replacement keys.
Casey
9/10/2014
eTrailer is great!! Ordered on Friday, advised it was in stock and would ship Monday it arrived on Wednesday! Called to ask a couple questions, fast friendly customer service. Easy to assemble. Ready for a trip!!
Charles
9/10/2014
Great way to do your shopping, lots of useful tools to help you out making the correct choice.
Enrique
9/10/2014
Great company to buy from!!
Gary
9/10/2014
It is a pleasure dealing with these folks and they have the best of the best products. They all do what they are advertised to do and better in most cases.
Henry
9/10/2014
Fast service, received my order in two days. Order was correct no issues. Thanks etrailer
John
9/10/2014
WOW, youre even faster than your internet fan reports!!
regards, John
John
9/10/2014
delivered one day early very helpful on the phone great fit on promaster easy install
Michael
9/10/2014
Great The Videos are very helpful, a friend of mine told me to go to etrailer glad he did. Got everything I ordered, great packing job to you shipping department. Change nothing, easy to order. You took the time to do the Videos, made it so easy to buy the wright product. Thank You
Michael W
9/10/2014
Placed order late at night everything was in stock and received confirmation email from them in less than 20 minutes. The following day I had up dated shipping info and tracking info the day after with a phone number to call for any questions I might have. The service and info is outstanding with these folks!!
Paul
9/10/2014
Great service, Very prompt delivery!
Pravin
9/10/2014
I got the vent in Missouri in two day it was
Fast in it was great
Shawn
9/10/2014
Great service over the phone. Ricky did a great job getting our part shipped same-day at a great UPS ground rate!Grate, or did I already say that?
Stephen
9/10/2014
Products were competitively priced and were received within a week as ordered. Very pleased with product and service.
Steve
9/10/2014
Received my hitch for my Chevy Spark in 2 days. Had it installed 1 hour later.
Great experience.
Thomas
9/10/2014
Thanks again Vince for your help with my order.
You are a very helpful person . Thanks again !
William
9/10/2014
Good customer service
Charles
9/9/2014
Stellar service!
Ghent
9/9/2014
The customer service has flexible hours and were extremely helpful and courteous. The trailer jack fit perfectly on my 99 TR19 PSEJ10000101. Literally, I had the jack installed in 3 minutes with the use of snap ring pliers. I am very happy with the purchase and will definitely recommend etrailer.com to others. THANK YOU!
Kevin
9/9/2014
Easy site to understand and quick and easy
Larry
9/9/2014
I am very happy to shop with Etrailer. They have been a real pleasure to deal with. I have ordered several items with an excellent results on my orders. The personnel have always been great to work with.
Luther
9/9/2014
wonderful! ordered one day and received them the next.
Margaret
9/9/2014
As usual it was easy placing my order. Yall always have the items I need and I appreciate that. I have let several friends know about your business and I know some have ordered. Keep up the good work. The only small issue and maybe I just missed it, one of the items was not in stock and it is taking a little longer this time. But that does not effect me doing future business. Maybe a small email stating it will be taking a little longer. Thanks again and God bless
Mark
9/9/2014
Marcia A was a great help to me during my order. Very personal and professional. Ask the right questions to make sure I got it right. Timely shipping and FREE. Got it today and its all installed and working. Thanks, Mark
Mark
9/9/2014
When etrailer was about to ship out my order it was noticed that some of the hardware was missing . I was emailed an apology and notified as soon as another unit was shipped in its place. Its nice to know that they wouldnt let me sit here and wonder what happened to to my order. Thank you etrailer.
Michael
9/9/2014
The entire online shopping experience was great. Easy to navigate, and purchase. Your customer service people were very helpful and fast to respond to my email question.
Paul
9/9/2014
Excellence, I rec. an already installed, just what I wanted comp. satisfied. I would recommend u to my friends...thanks a lot...pete
Pete
9/9/2014
Great prices, fast shipping! Thanks!
Steve
9/9/2014
Side Marker lens for trailer: My experience with etrailer was outstanding. My order was done on the internet. Shipment was received shortly thereafter. I would not hesitate to utilize etrailer again for all my trailer needs.
Bennie
9/8/2014
they didnt have the one i ordered but offered a different one easy squaze
Bob
9/8/2014
Great product, and fantastic service.
George
9/8/2014
Knowledgeable staff polite, helpful, and personable. Very comprehensive inventory good instructional material for newcomers to trailer maintenance, repair, and modification. THE place to look for what you need.
James
9/8/2014
Went to seven different parts stores locally. No one had what I needed. Found it on etrailer in about two minutes.
Jeff
9/8/2014
Second order from ET and another great experience. Both sales reps were very knowledgeable about the product.
John
9/8/2014
Order shipped when they said it would. Arrived in great condition. I had to phone back with a request after my order had been processed and they were able to help with a change of address. Will definitely purchase from etrailer again.
Mike
9/8/2014
This was the largest list of trailer manufactures I found on line and the online experience was excellent. Great online source for trailer parts.
Randall
9/8/2014
I was and am very pleased with the response and the knowledge and the speed with which they processed my order. Definitely consumer and customer power.
Tom
9/8/2014
Wow! The cargo carrier and the bag both exceeded my expectations. 8,000 miles later and I am even more impressed. Customer service was outstanding.
Victor
9/8/2014
This site is great, they have everything and easy to find what you need. Customer Service is excellent. AAAA+. They worked out shipping on a Saturday for me, so I could have the hitch installed and pick up my new boat asap. Thank you etrailer.com
Brian
9/7/2014
Etrailer is great. Every time I need replacement parts for my ski racks, they deliver.
David
9/7/2014
Great company to do business with items are as described super fast shipping.
Janet
9/7/2014
The web site was easy to navigate and items and the videos were very helpful.
I do wish that, for example, that the long thin LED tail lights could group up with matching clearance lights for example. From the long thin three LED types to the small individual clearance lamps. Same width, depth, look and darkness/color of lens cover.. matching to each other. I had to go back and forth and look hard, closeup and check specs of everything and Ill still bet they are not matching look items. Other than that, piece of cake and TONS of items to choose from. FAST shipping it appears as well.
John
9/7/2014
I had the Curt class III hitch installed in less than 15 minutes with a little help from my wife and the Curt cargo carrier put together in half an hour. Hooked it up to the receiver and it looks and operates perfectly.
Matthew
9/7/2014
etrailer is the way to go! Helpful,and people that understand the products they sell, and are always willing to take care of me. Thanks to all at etrailer once again.
Michael
9/7/2014
Have ordered from etrailer before. Always prompt accurate information and delivery of quality products. Cant compare prices because etrailer is in a league of its own when it comes to knowing their products and your vehicle. Besides what price checking I have done in the past they where always at or below competition.
Michael
9/7/2014
I was amazed at how helpful and pleasent Rose was on the phone and how efficent the ordering proceeded. Nice to be able to talk to competent and trully nice staff!
Tibor
9/7/2014
very fast shipping and plug rite up great place to buy from will us again AAAAAAAAA+++++++++
Billy
9/6/2014
Shopping at eTrailer was quick and easy. I had a buddy of mine, who helped me with my installation, take a look at the site and tell me which parts to order. Ordering was a breeze I placed my order at 8 p.m. on a Wednesday, and by 11 p.m. I had received and e-mail informing me that my order had shipped! My order arrived in a few days with everything exactly as expected. If I ever need another hitch or trailer parts, I will use eTrailer.
Brian
9/6/2014
Exactly what I needed. Shipped very promptly which was appreciated. Any other vehicle needs, Ill be back,
Gregory
9/6/2014
Had the product I needed at a great price.
Talked to an agent who helped me order just what I needed.
Just got the email it has been shipped the same day I ordered it.
Cant get better than that in my book.
5 stars.
John
9/6/2014
I ordered the wrong part , Wayne provided quick professional help and got me back on track. Thank You Wayne!
John
9/6/2014
Excellent site very easy to find what your looking for
Joseph
9/6/2014
Product came in a timely fashion and was correct. It was perfect and the price was fair.
Joseph
9/6/2014
Perfect! Great description, product, packaging, and shipping. Ill be back the next time I need trailer parts, thanks a lot!
Ken
9/6/2014
The parts order people were very helpful and the shipping was quick. Theyre in my folder for reliable sources in the future.
Larry
9/6/2014
Very Good
Michael
9/6/2014
The people at etrailer.com are terrific. Orders are simple and reliable. Most trailer accessories are easy to find on their website. I have ordered from them several times and they have been great.
Alan
9/5/2014
Friendly, courteous service. My order was shipped within a few hours after my phone call. I would recommend this company for any of their products you might need.
Ben
9/5/2014
I made a mistake on my first and got with debora as soon as i knew i made a mistake. she fixed it and got me the right product shipped out that same day. what more could i ask for. good job debora
Bruce
9/5/2014
Dealt with E-Trailer before, and received the product ordered, faster than anticipated. Wayne H. Was a pleasure to deal with, and would definitely recommend them to friends and relatives. Terrific customer service, very pleased with all products ordered. Great job, guys.
George
9/5/2014
Good service, exactly what I wanted
George
9/5/2014
Order arrived quickly. Perfect fit on 201 2 Rogue The bolts fastening the existing tow hook on my car actually fit better than the bolts supplied. The bolts on the car tow hook were beveled at the making them easier to guide into the frame of car. Easy to install. Very satisfied with purchase.
James
9/5/2014
Great service.
Josue
9/5/2014
easy to find. good price and quick shipping information .
Ken
9/5/2014
I placed an order and within an hour recieved a phone call. They wanted to check to make sure I had ordered the correct items because two of them were incompatible. I appreciate a company that thinks and has my best interest in mind! And not just blindly filling orders
Michael
9/5/2014
I have always received great service and quality products attractive prices every time I have dealt with Etrailer. I always recommend people to check with you before purchasing.
Robert
9/5/2014
Trailer hitch for GMC Canyon arrived three days after ordering on a holiday. Excellent service. Package was roughed up some but hitch was in good shape. Im 73 years old and installed it by myself in just over 45 minutes. I hung one end by a chain around the frame and was able to put a bolt in loosely in the other end and everything else fell into place without incident. Perfect fit. Easy install.
Robert
9/5/2014
I ordered my parts on Saturday 8-30-14 this is a holiday weekend. I was very happy when my order arrived Thursday. Remember Monday was a holiday. No shipping costs.
Yes I will tell all my friends.
Ronald
9/5/2014
Great service! Found what I was looking for around 8:30 pm, and my order was shipped the next morning! Easy to use checkout. Very satisfied customer!!
Tiffany
9/5/2014
from ordering to ease of install just perfect
What more can I say. ?
Zoom
9/5/2014
Customer service was excellent. Answered my questions and got me the correct parts I needed. Glad I shopped at etrailer!
Andrew
9/4/2014
I am so thoroughly impressed with etrailer.com!!! I purchased cross bars and a cargo basket for my 2010 Jeep Patriot! I love my jeep, and this sleek and functional cargo unit are going to look so good on it. Yeah, the best prices anywhere! PLUS, they have real customer service. They made me feel like they really care I get to personalize my jeep with the best! Ill be sending pictures too....
Brenda
9/4/2014
Ordered hitch lock on Tues. late afternoon and received Fri morning before noon. DT-25013 lock is the only lock I would use. Have several now and is the only one I will buy. Thank you etrailer for the quality product and quick ship service.
Chris
9/4/2014
Ive made purchases from etrailer.com several times now and this experience was no different than all the rest. Great products at a good price and, most of all, fantastic response and customer service.
If I need it, and etrailer has it, Im buying from them.
David
9/4/2014
The people at etrailer were very helpful with this transaction,very experienced shipped out same day,told them that I was going to the beach and needed this hitch cargo hauler asap,sent out as promised,would order from again thanks etrailer,from wv
David
9/4/2014
I've purchased equipment from etrailer.com many times over the years and the experience just seems to get easier with each and every purchase. You simply cannot beat the prices, selection, or customer service offered by etrailer.com! Thank you once again for your expertise, selection, and customer service!
Dennis
9/4/2014
Excelent Items. Quick Shipping. Fit Perfectly.
Emiliano
9/4/2014
Always got go service at e trailer
Gary
9/4/2014
I love this place
Larry
9/4/2014
I really enjoy ordering with etrailer. They are the best at Customer Service. I have been ordering with them for years. I count on them to get me the right product for my application.
Larry
9/4/2014
Carla was very helpful.
all the links were helpful, and the
video made things easy.
Phil
9/4/2014
etrailer.com does an excellent job. The tire I purchased is a real value at a great price.
Randy
9/4/2014
It was a very satisfing experience. Very helpful.
Thank You very much.
Richard
9/4/2014
It was a great experience. Terrific customer service.
Tom
9/4/2014
We placed an order for trailer brake kits and drums, then realized we ordered the wrong drums. Thankfully they hadnt shipped yet. The customer service rep who took care of making the change to our order was very pleasant, professional and able to assist in making sure everything was correct on the new order.
Vicky
9/4/2014
Shipped fast on a Holiday weekend and arrived exactly when they projected. I loved being able to track the shipment every step of the way. Great job.
Willard
9/4/2014
Good service ,Londyn was my sales person and knew the products also very friendly.
Thank You
Charles
9/3/2014
So far so good. I originally purchased my hitch and bike rack from trailer in 2004. So when I wanted parts I shopped the web and went back to etrailer even though I could buy the parts from a different supplier for 20 less....however the competitors shipping fee was some 60 higher than strainer. So in the end I could have saved a wrapping $2.50 so like I say I decided to just stick with e-trailer.
David
9/3/2014
Very efficient about processing the order.
David
9/3/2014
A quality trailer hitch. It fit perfectly on my 2012 Nissan rogue,
Havent made all of the electrical connections yet, but the light kit looks like it is made of quality materials as well.
Price was right. Would recommend these products to others.
Dennis
9/3/2014
Im impressed that you responded to my email so quickly without me even knowing. It was in regards to price guarantee. I think Ill only save a few dollars compared to your competitor but would rather give you the business since I can talk to someone there and was given good advice on my last purchase. Amazon doesnt do that. This particular item I have seen on another vehicle and was buying either way. Thankfully the Curt name brand was imprinted on the item. Cant judge the quality yet but Im quite sure it will suite my simple needs. Thanks again!
Gary
9/3/2014
Thats how internet sales should be. I didnt expect any thing less .Good communication from customer service.
Thank You
George
9/3/2014
3rd or 4th time that I made an order with etrailer.com. I am expecting a excellent product, just like previous purchase. Thank You.
J.
9/3/2014
The hitch and Rack I bought worked perfectly. The instructions for install were perfect.
James
9/3/2014
Ive had nothing but good experiences with the etrailer. The fifth wheel trailer hitch that I bought years ago was easy to mount on too my truck bed by myself. What are like the most about etrailer is the low prices.
John
9/3/2014
Im very happy with my purchase. It solved my problem. Thanks loads
Lee
9/3/2014
Nik did a fabulous job helping me. The trailer hitch arrived soon after I ordered it and in perfect condition. Thanks very much!
Mark
9/3/2014
Helpful, pleasant representative assisted me on the phone. He was actually familiar with the product I purchased which was really refreshing. I got an immediate confirmation after placing the order and a short time after that, a shipping notification.
Good service!
Peter
9/3/2014
I must commend you on your assistance in ordering this tow bar and the quality of the product. I installed it alone on my wifes new Toyota Prius V in about one hour. Looks great and fits perfect. Just right for carrying our two bicycles. Thank you again.
Raymond
9/3/2014
I had a good experience thanks to Kathy T. She was very helpful and deserves a pay increase no matter what she makes.
Ron
9/3/2014
Good product, prompt delivery.
Rusty
9/3/2014
Very helpful and professional
Fast delivery
Clyde
9/2/2014
Great product and price thank you
Douglas
9/2/2014
I always receive great quick service from etrailer. My order was shipped within 3 hours after it was received and my shipping was upgraded to a faster delivery free of charge.
Garry
9/2/2014
Great Service
Gary
9/2/2014
Perfect fit!!! Shipping was super fast. Great directions sent with the product and the YouTube video for the wiring was spot on!! I will never buy any towing products anywhere else.
Kyle
9/2/2014
The videos were very helpful about installing a hitch for a Lexus RX 350. After and I installed it in about 30 minutes. Great hitch. The packaging was really good.
Mark
9/2/2014
Very courteous and professional. I just ordered the item and already it has shipped. So far everything is going great.
Paul
9/2/2014
Great !
Ordered 9pm on a holiday weekend.
Shipping confirmation before 8:00am the next
Day.
Robert
9/2/2014
Great product, I swapped out 2 of the vents in about 3 hours. Just ordered the last one. The install kit was perfect.
Steve
9/2/2014
Everyone is very helpful and savvy, they can get to the solution with all things on wheels!!
William
9/2/2014
ETrailer.com Sales are great to work with. Highly recommended. They were fast to call and confirm shipment. They gave important information on my purchase and sent the product out almost immediately.
Thank you to Nikki for her great service and advise that will save me a lot of time and concern!
Wynn
9/2/2014
My order was shipped within an hour of placing the order...amazingly fast service!
Daniel
9/1/2014
Order arrived quickly installed less than an hour super easy installation
Doug
9/1/2014
Trailer hitch came incredibly fast, well packaged, and complete.
Jerry
9/1/2014
Easily installed the hitch while my wife held it in place. Had one bolt resist a bit. I used a jack to push it upwards to line up the hole and the bolt went right in. I also did not have to remove the spare tire of the CX9.
John
9/1/2014
I have ordered from etrailer many times and am always completely satisfied
Larrycurl
9/1/2014
Wish all e-commerce was like etrailer easy to navigate the site, great follow-up, and fast delivery.
Milton
9/1/2014
Etrailer has to be the best site on the web for ordering, all the products I have ordered are shipped fast and the quality is great.
Richard
9/1/2014
Found just what I wanted for my modified trailer. A very attractive license plate bracket that I can modify with a LED light for night travel. Very happy with trailer.com.
Richard
9/1/2014
Quality product! Well worth the money...anti rattle works great.
Salvatore
9/1/2014
ordered as normal shipping on labor dayholiday and they upgraded me to priority shipping for no fee....wow when does that ever happen...thanx for the quick service
Steve
9/1/2014
This is my second order with etrailer.com: easy to use website, fast service of quality products. Absolutely nothing to complain about...so what are you wanting for? Start shopping.
Charles
8/31/2014
Great service
Clarence
8/31/2014
If you have a trailer and need parts for it you owe it to yourself to check out etrailer. I have had great success finding everything I have needed for both my trailers at great prices and fast shipping. I would also like to complement the staff on their professional handling of not only my order but also all my questions.
Dale
8/31/2014
Only place I found what I needed! No one in my area sold this size. Thanks, GW
Gary
8/31/2014
Prompt response and an excellent product. Very satisfied.
James
8/31/2014
The best place to buy hitches and parts. Bought 2 hitches from here already and when I change vehicles again Ill be back to order again.
John
8/31/2014
Etrailer.com has become the place I look at first for anything related to trailers or towing. The prices are great and they have an even better staff to help you find exactly what you need.
Lance
8/31/2014
Helpful, friendly, knowledgeable!
Lars
8/31/2014
Great prices, and quick shipping
Trevor
8/31/2014
Havent received my order yet, but its on the way. Called etrailer for some questions prior to placing my order. two female customer reps I talked to were very helpful. This is the second time Ive ordered from your company and will definitely do it again. Thanks for good service.
William
8/31/2014
Product arrived in a very timely basis in perfect condition. Havent installed them yet but do not anticipate any problems with the Thule product.
Arthur
8/30/2014
I called and spoke to Nick initially with some questions and he did a great job, and was very patient with my inquiries. Then called back later that night and placed the Will Call order with Jan. And like Nick, she did a great job, and made sure my order was accurate. I get an email shortly after placing the order, saying my order was ready for pickup. I head up to Etrailers location to pick up my items the next morning. And the order is perfect, items packed up nicely, Im in and out the door in a matter of minutes. Got the hitch installed this afternoon, perfect fit. A+ Etrailer! Flawless transaction from beginning to end.:-
Douglas A
8/30/2014
Totally satisfied.. We were able to get all the Torklift pieces we needed in place, on one order. Shipping was great. Ordered on a Friday received everything 7 days later the following Friday 4 days earlier than the estimated arrival date . Overall pricing was good, not the lowest mind you, but the convenience of one stop shopping and the free shipping offset that. Found lots of interesting things on the website, E-Trailer will be one of the first places we look when were looking for something for the truck..
Jeannemarie
8/30/2014
Excellent, exactly what I was looking for. Added a RetraxPro cover to my 2012 Tacoma and needed a lock for the tailgate. Easy installation, simple to move the back-up camera and looks very much like OEM handle. 100 pleased with the purchase!
William
8/30/2014
What a pleasant experience! Ultra fast delivery, great service, great price. Etrailer knows perfectly the concept of customer care. Many thanks! Andre, QC, Canada
The best customer service I have experienced ever! Katie D called to suggest another shipping method to save ME money, awesome!
Great product that arrived on time as promised, fits and looks great on the car.
I have had some awful dealings with other big name hitch companies. In future I will only use and highly recommend etrailer.com.
Brian
8/29/2014
I have placed 3 orders so far. I dont how you could be any better than what you are.Easy to access to a large inventory.
John
8/29/2014
Super service, Fast shipping ! Only problem is I didnt realize that 70 pounds equals 164 pounds when your 70 years old.
Guess I just wasnt thinking. My normal state.
The PowerMaster Generator is a really nice generator.
The remote start is a great tool, and works like a charm. Hope to get a great deal of use put of it.
Thanks to etrailer for great pricing, and free shipping.
Ken
8/29/2014
Great expireance I would recommend to any one THANK YOU.
Leonard
8/29/2014
The store itself is great, they offer a super variety of equipment and accessories for almost everything. When the need arise for my vehicles and toys that I tow with it I always look at etrailer first. Thank you for your support.
Miguel
8/29/2014
You service is above and beyond any company I have dealt with on line.
You technical support was also very helpful.
The products were of excelllent quality.
I would recommend you company to everyone I know
Robert W
8/29/2014
Could not be easier! or faster!
I wish all online shopping was this easy and responsive..
William
8/29/2014
Great job getting my spare in before the long weekend!
Carl
8/28/2014
I have ordered from etrailer twice now,the service has been outstanding. The first I ordered online later that found something else I needed they were able to get it on the same shipment, now thats service.
Charles
8/28/2014
I love Etrailer! their site is great and easy to navigate, tons of info and if you have to talk to someone they are available or will call you back and they do call back!
As for price I do a lot of shopping around and they always have the best price for what Im looking for keep up the good work!
Chris
8/28/2014
Excellent service, Quality products
Dean
8/28/2014
The product I purchased at etrailer.com was easy to find, for my specific vehicle, and there was even installation videos to help me install myself. The website is easy to use and navigate. The shipping was outstanding, even though I qualified for free shipping I received my order in just 3 days! Overall a great experience.
Dustin
8/28/2014
After I purchased two fenders I found that one of them was not a match for the right one, a new one was ordered and the follow up was handled by Katie D. of your organization, I can only say that she should be the training coordinator for E-Trailer. She kept me informed through the process. I could not ask for any better service. She is certainly a major asset to your organization.
Gary
8/28/2014
I ordered a pin hitch from Erika. She was very professional and knowledgable about the the item I bought.I would deal with etrailer again and recommend you to my friends.
Gary
8/28/2014
Fast service. Great help with questions.
Jeff
8/28/2014
Item was out of stock. I promptly got an email from Katie D. explaining the possible options. She put an express on my order and Im as happy and content as possible. Grade A service. Thanks.
Joel
8/28/2014
Bout two Blue Ox goose neck hitches for two Ford F-350 one is 2011 the other 2014. Had both installed in 1.5 hr. I didnt have to remove the exhaust on either truck. The rails slid in on the driver side. Put the back rail in and slid it back then the front. I did not have the truck on a lift.
John
8/28/2014
Great outstanding service, will come back for sure.
John
8/28/2014
Nicely done, easy to identify and easy to order. Product looks good so I would recommend you anytime
John
8/28/2014
Professional and very easy to deal with.
John
8/28/2014
This is my second order from etrailer.com within 6 months. My shopping experience with etrailer.com was again a great experience. They have exactly what I needed at fair prices, and again upgraded my shipping. I received my part less than 48 hours after I ordered it. This is the place to shop for everything your vehicle needs to travel adventures.
Lori*purnell
8/28/2014
E trailer Katie was the most professional helpful person I have ever delt with in 53 years VARRY GOOD!!!
Randy
8/28/2014
Fantastic service!!!! Received my truck rack exactly as promised just in time!! Great price and great product : trac rac pro2.
Robert
8/28/2014
Ordered Tailgate Easylift #74211 on Monday with Economy Shipping...Recieved the item the next day!
Item was just as described and received MUCH sooner than imagined. I highlyl recommend etrailer.com and will use them for future purchases.
Rodney
8/28/2014
Great prices,fast shipping,parts got here in good shape. Whats not to like?
Russell
8/28/2014
Incredibly fast service and shipping. Packaging is top notch. Staff is super knowledgeable.
Vladimir
8/28/2014
Found what I needed quickly. Product description was precise. Price was better than anywhere else I looked. Had free shipping for what I purchased. Took just a few minutes to make the deal. It doesnt get any better than that.
Brent
8/27/2014
Top of the line on knowledge from the staff , cant beat the prices , I have used E-trailer before & will use them when ever I need anything in the hitch field for towing
Dave
8/27/2014
steven was very helpful in finding what I needed
Jim
8/27/2014
Perfect! Both the driver side and front passenger mats were ordered and fit perfectly. Perfect also was Katie D.s service! I called the sales number on a Saturday and there she was, answering all my questions very satisfactorily and with marvelous patience and professionalism. She addressed all my concerns and also took the time to check inventory by a warehouse look to assure me the product was available. It was grabbed from stock on Saturday, shipped on Monday and was received at my house by Wednesday 12:30 PM. I highly recommend the product and trailer.com!
Mark
8/27/2014
My order experience was very good. The rep, Zach not only answered my questions but also offered alternatives. They were appreciated and I actually went with his suggestion. Thank you.
Paul
8/27/2014
etrailer is one of the best online online shopping experience that I have had.
Richard
8/27/2014
Erica was so helpful! The staff listen well and are very patient.Some of the best customer service i have ever received!!!
Steve
8/27/2014
Solved my trailer lights issue immediately. Great people and service.
Carlo
8/26/2014
The ordering was simple, and my order was shipped quickly
Dan
8/26/2014
Great service!! Thank You
Danny
8/26/2014
I dont buy a lot of trailer parts.....but when I need something....It is easy to find what I need...good prices.
And the best are the kind people , makes all the difference....especially buying on line.
Thank You...David
David
8/26/2014
E Trailer had what I needed at a very competitive
price. What more could you ask. I explained my
problem they made recommendations. Problem
solved.
Don
8/26/2014
Awesome Experience ! I felt like the staff went above and beyond to be sure that I had what I needed to complete my project! Thank you.
Edward
8/26/2014
I was very impresses by the selection of parts and accessories. You had exactly what I was looking for and a video of the installation. Shipping was prompt and a confirmation email was sent immediately. The one complaint if you want to call it that is the link for tracking my package wasn’t correct and I received an error message when trying to open it. Thank you for your website, it was a satisfying experience.
Gregory
8/26/2014
Best prices on the net! Great service! Thanks Steve. Had a problem entering the correct billing address for pay pal. Got and email stating my order could not be completed. Called and got Steve. Outstanding person to work with. Solved the problem and order shipped same day.
Jack
8/26/2014
e-trailer is a great site, everything is pretty easy to locate in the website. Prices are fair, and the inventory represents brands names that have good reputations.
Jim
8/26/2014
Great service and shipped and received if a very timely manner.You guys rock...Thank you.
Joe
8/26/2014
The site was easy to use.
Ken
8/26/2014
I bought a hitch and locking hitch pin from etrailer. The quality is top-notch and the pricing is fair. I wouldnt hesitate to buy from them again.
Matthew
8/26/2014
my first experience with etrailer was a very present buying experience. Customer service Cathy went the extra mile to answer all my questions even to the point of calling Thule direct to confirm the answered concerns I had with the product. I placed my order immediately .Good customer service
Robert
8/26/2014
A good shopping experience.
Ron
8/26/2014
Great service and outstanding products!
Samuel
8/26/2014
Super customer service and advice!!!!
Thomas
8/26/2014
very professional web site and easy to use
thanks
Thomas
8/26/2014
Im not big on ordering online so I called in my order, the rep Vince C. was courteous, knowledgeable, well spoken and friendly and he got my order out fast.
Eric
8/25/2014
Called the order in to make sure that they had the hitch in stock and Cathy was excellent in taking care of my order. It was delivered right when she said it would be and it fit perfectly on the car. Also I shopped around and got the best price of any other place I could find.
Eva
8/25/2014
I have not received my purchase yet tough to comment on the product. the purchase was friendly and fairly quick I will be looking at etrailer for future purchases
Gordon
8/25/2014
WHAT I LIKE MOST WAS THE FEED BACK ON MY ORDER,IN LESS THAN A HOUR I WAS SEND A EMAIL SAYING I WOULD RECIVE MY ORDER IN 3TO5 DAYS INSTEAD OF 7TO10 FREE OF CHARGE. THIS IS FIRST TIME I HAVE USED eTRAILER.COM BUT IT WANT BE MY LAST,GREAT RESPONCE,AND THE PRICES ARE VERY FAIR,THANK YOU FOR QUICK FEED BACK. PEOPLE WHO GIVE GREAT SERVICE GET GREAT CUSTOMERS AND PLENTY OF THEM.
Horace
8/25/2014
Service was excellent, price was reasonable, delivery was prompt, however the buyer was not very good. thats me. I ordered the wrong size. Customer service was excellent and I ordered the correct item, at last.
John
8/25/2014
Great communication. Nice easy transaction. Would definitely buy from again.
Joseph
8/25/2014
The purchase of the receiver hitch might have been one of the best on-line experiences I have ever had.
I was amazed how quickly the hitch arrived, Debora said she would rush it for me and she kept her word. When it arrived I had some free time and decided to take a stab at the installation. Out of the box- to wash the hands took about 20 min. The hitch was designed exactly right for my F-150,and the installation was a breeze, even though I did it alone in the grassy yard with no power tools. Thank you again for making this a, walk in the park
Lynn
8/25/2014
Great experience. Order shipped same day, within about 2 hours and they upgraded my shipping for free.
Orrin
8/25/2014
I am highly satisfied with the service Ive gotten from e-trailer and especially Katie D. I didnt know that kind of service existed anymore. I am and will continue to be a repeat customer.
Randy
8/25/2014
Great fast shipping and reasonable shipping rates. Item as advertised. Very pleased with service.
Raymond
8/25/2014
Excellent service, fast shipping. just mounted rack on vehicle every thing works great.
Sheldon
8/25/2014
I was very pleased with the quality of the products I ordered, and also how quickly the order came, but even more impressed with courtesy and professionalism of the staff. Thanks.
Steve
8/25/2014
The staff was very helpful answering my emails prior to the purchase. They perfectly fit the hitch for the specific uses I have for it. The hitch arrived 1 day earlier than stated. The instructions were perfect and easy to follow. Installation on my Mazda 3 took under 45 minutes, but now I could do I under 30. Thank trailer. This was a pleasant experience.
Tim
8/25/2014
Great service so far .Very informative.
Wendell
8/25/2014
As always, the best of the best!! This is where I shop to get all of the parts that I need.... I highly recommend to everyone!!!!
Allen
8/24/2014
Very satisfied with both product and quick shipment. Would definitely do business again. The web site was also very helpful, especially the installation videos.
Anton
8/24/2014
Great product and excellent customer service. I mounted two, side-by-side, across the front of a 4x8 trailer. I then used ratchet tie downs to hold the bikes in the racks, rear tire first. Three mountain bikes 2 - 26 and 1 - 24 and a 700 comfort bike. All fit well with slight contact of the derailer/derailleur and/or cassette with a tube on the rack. Im very happy with this product. Thanks!
Brian
8/24/2014
Very quick filling and shipping of my order. I received my hitch within 3 days and at no shipping cost. Fantastic customer service!
Chris
8/24/2014
It was a pleasure to call and get all my questions answered,class 2 or class 3 ..round tube or square. which made my purchase very easy.thank you
Dennis
8/24/2014
My wife placed and order with your company and you went beyond what we expected. You worked with us on the order and aided us in getting a part that was not instock with another company because you understood how important it was for us to get all the parts ASAP.. All I can say is YOU ROCK!!!!!!!
Douglas
8/24/2014
vary fast, vary well informed about the prouducts.
Gary
8/24/2014
Great website with a lot of info and fair prices. Fast standard shipping. Happy with the product. Easy to use and works well. Will definitely continue to shop at etrailer.com. They even follow up to make sure you are happy with your purchase.
Mark
8/24/2014
Very easy ordering with etrailer. They send you the right parts the first time.
Ronald
8/24/2014
Everything fit perfectly and arrived in two days. etrailer is a very well run organization. I wish other suppliers were as efficient.
Walter
8/24/2014
received order in just days. shipping a bit pricey but still the best value. Great service and the best price I could find! thank you
Ann
8/23/2014
Lets see...ordered right part #, next day told on back order. 7 days later it was shipped, quicker than I thought, BUT wrong part sent. Return was a breeze, prepaid label emailed to me and told the right part # was being sent out that same day. It was! Got it 2 days later. Install took 15 minutes-WATCH THE VIDEO ON YOU TUBE. Works great, exactly what was promised. Customer service was great.
Bob
8/23/2014
this is the second hitch and wiring I have purchased from your company in the past year to install on my most recent vehicles. I am very pleased with the service I have received, from the initial ordering to receiving the product in 3 days.
this last install was on a Nisson Frontier and with the help of watching your videos a head of time the whole process took only an hour including hitch and wiring, everything was as shown and lined up perfectly.
thanks very much for your service
David
8/23/2014
I was needing a new wiring harness for my 2005 Colorado. This kit works perfectly.
Donald
8/23/2014
Your web sight is a delight to use, user friendly, most sights are very difficult to navigate. Your pricing is good you seem to be thinking of the customer first, in your attitude, and this is so important in everyday dealings. I would never hesitate to do business with you guys again.
Donald
8/23/2014
i am very happy with how i was treated and helped by them and they even up graded my delivery at no additional charge and i am grateful for that, and their product i bought is good and arrived in good shape. i will buy from them again when i need anything the carry.
Harold
8/23/2014
Its awesome. Great price fast shipping. Super customer service. Thanks!!
Kun
8/23/2014
Usually when you get free shipping it takes forever to get your product. I ordered my power jack on the evening of the 20th and received it on the afternoon of the 22nd. Great service and the Atwood power jack works great . Thanks!
Lonny
8/23/2014
Great Customer Service. Good product. Fast delivery. Was somewhat tricky getting the two bumper bolts in place. Etrailer always does a superior job.
Michael
8/23/2014
You guys are the best. You always keep me informed about my order and its status. The best customer service around.
Michael
8/23/2014
Great place for items that local parts houses dont carry.
Quick shipping.
Robert
8/23/2014
I was impressed with the fast shipping
Tom
8/23/2014
Found exactly what I needed as I did not want to have to splice existing wires on my vehicle to install trailer light 4- flat. Found it and installed it.
Walter
8/23/2014
I was so impressed with the young man that assisted me I looked no further into shopping for a bike rack. I hope Im as pleased with the product. Every customer experience should be so easy. Thank you again Titus T.
Bertha
8/22/2014
Nice website clear wording easy to look up and order heat job thanks
Bob
8/22/2014
Great service, great products, great experience
Chris
8/22/2014
Great products and good prices.The staff are so good at knowing all the products and what is needed for all different areas of towing.I had just purchased a new motohome having never owned one and needed help with different tow car hitches,wiring,etc.The staff was great.This was my first time shopping at etrailer,but it wont be my last.Great Job. Thanks
Don
8/22/2014
Excellent customer service, great products.
I would recommend etrailer for any product you need!
Gary
8/22/2014
These guys at etrailer are great! Very helpfull, lighten fast shipping! And the videos on their web site awesome! And to top it off the return policy so easy no questions asked. THANKS GUYS!
Gerald
8/22/2014
Tommy C. was able to answer all of my questions and supply suggestions and a product to resolve the issue with my trailer light module. The ordering process was quick and easy and shipping happened immediately. I should receive my product early next week and I should be able to add to this at that time. So far thanks for your prompt help.
Gerald
8/22/2014
This has been a fantastic company to do business with. They communicate with you so your informed on the status of your order and the ship promptly. I have placed a couple orders with them and will shop with them first for all my future needs.
Joshua
8/22/2014
It is really nice to get something out here and have it work right out of the box. Thank you kevin
Kevin
8/22/2014
Excellent transaction, fast ship, quality product
Larry
8/22/2014
Excellent service, quick delivery
Mark
8/22/2014
Great experience, good communications, superfast shipping. I am very satisfied. You are now my go to trailer parts supplier.
Mark
8/22/2014
Glad to see a place to purchase products for my trailers, I had a great experence with Etrailer and plan tp purchase more products.
Thanks very much, Great Company
Very Fast Shipping
Paul
8/22/2014
I initially sent an email question regarding shipping on a hitch wiring harness and then had questions regarding the product itself.
I spoke to Rebecca and she was available and answered all my questions quickly and completely. It made my decision easy and I wanted to make the purchase, she was even able to get my order shipped that day.
Thank you Rebecca!
Ray
8/22/2014
etrailer carries the Kuat 4-bike trailer hitch rack, stocks the product, ships immediately and delivers sooner than promised, in this case a Monday order was promised by Friday and was delivered on Thursday - all with free shipping! The product went together fairly easily, was easy to install on the car 2012 Subaru Forester with Curt Class III hitch, and looks great. Looking forward to trying it if it ever stops raining!
Richard
8/22/2014
High quality, perfect fit & easy install.Needed a die grinder to get the bolts and support plates installed. Installation videos are a great plus! Installation time was highly under estimated. Ordered another hitch for another one of my vehicles.
Rick
8/22/2014
I ordered on Monday afternoon got email that night that I would receive in 3 to 5 days, it took 2 days. Great ease to order and fast shipping.
Rickie
8/22/2014
Very easy process, shipped quickly too!
Completely satisfied!
Tom
8/22/2014
Doing business with this company is a 10 they did everything that they said they would do they sent all the right product and fast service
Andrew
8/21/2014
I got emails right away after placing the order letting me know the status of the shipment. I received the hitch amazingly fast. The box was torn so I was afraid the hitch was damaged, but it turned out to be just fine.
The only thing I did not like was that the hitch sits only 71/2 from the ground of my Legacy and now it drags getting on or off small inclines like driveways.
Carlos
8/21/2014
The hitch arrived ahead of schedule. Installation was exactly as indicated. The hitch fit and works perfectly.
Christopher
8/21/2014
I ordered two snap up brackets from e.trailer on a Friday and got them the next wed. They are very reliable and excellent to deal with. When I need more trailer parts I will defiantly give the a call. Use them you will be happy
Danny
8/21/2014
Buying from Etrailer has been a great experience. I just completed overhaul on my old 86 Ranger Trail boat trailer. Etrailer had the sidemarker lights 3 diode that I wanted. They had the longer light harnesses that I wanted as I rewired the trailer. I also found and am enjoying a dust cap driver tool. I had a homemade one that produced iffy results.
Fred
8/21/2014
Cathy was extremely helpful. I have confidence that I purchased the best options for my need. Giving personal contact info is a great touch. This is my second order from etrailer and both have gone very smoothly. Thanks.
James
8/21/2014
Product was as described and shipping was fast. Pricing was great. Will shop here again.
James
8/21/2014
The representative I worked with was very helpful and friendly. She helped me decide which hitch was the best setup for what I needed.
Jeff
8/21/2014
I had a great experience. The hitch and wiring came just fine. Had it installed and called for information on the correct draw bar and PRESTO they shipped it !
All in all a great on line experience, good communication and a great product. A+A+A+
Lawrence
8/21/2014
Nice website, and super fast shipping! I really appreciate the helpful installation videos.
Mark
8/21/2014
Simple and easy shopping,
Mike
8/21/2014
Great folks to work with. I got both confirmation of my order and quick shipping. Will use them again soon.
Robert
8/21/2014
Ordered a shank on a Monday evening, and received it on Thursday. The Q&A that had already been posted answered all my questions and the item fit up just fine. Etrailer is going to be my new go to site!
Tom
8/21/2014
Amazing! Cant believe how quickly my order gto shipped! You folks are great!
Albert
8/20/2014
This is my 3rd order with etrailer and I have to say they have all been a pleasure! Both Patrick and Ricky went above and beyond to make sure everything was in order and as described. Good Job!!!!!!!!!!!!
Alexander
8/20/2014
Fast shipping thanks
Alexandre
8/20/2014
I have bought many times from etrailer, and have had a great experience everytime. If you do have a problem, one call, and customer service makes it right. Love the easy to follow video instructions, makes insulation a breeze knowing what your up against before you get there. You can’t go wrong buying from this company.
Carl
8/20/2014
You guys are GREAT :- everything was perfect and came package well made me a happy camper well do more business with yawl again.
Curtis
8/20/2014
Great selection, competitive prices, easy to place an order, free shipping… everything as promised!
I will definitely shop here again.
Dan
8/20/2014
I misordered a part but kept it as I might use it in the future.
But, I reordered the CORRECT part. Yes, I am very happy with etrailer and would definately order from them again.
Dan
8/20/2014
You have a great product , that was by far the easiest hitch I
Ever put on. My friend an I took only 15 minutes. I would definitely recommend this to any one.
Daniel
8/20/2014
Great service. Very prompt delivery.
David
8/20/2014
Rick was very helpful in the ordering of my pinbox. Item was shipped promptly and am anxious to receive it.
David
8/20/2014
So far everything I bought have been great
And fast delivery..thanks very much
Eddie
8/20/2014
Great service! I got the order on my day off so I already installed the new boots on my Blue Ox towbar. Ill be using you again!
Greg
8/20/2014
I had a good experience ordering my towing needs and have nothing negative to say. Thank you
Irvin J
8/20/2014
I had a great first experience with e-trailer.com!! Pat, my customer service rep, was very helpful and I was very pleased with the rims I ordered for my horse trailer. I would definitely use your company again. A pleasure doing business with you! I have already referred your company to others who could benefit from your products and good service.
Janet
8/20/2014
Incredible service. I order my bike on a Monday and received my shipment on Wed. Greta price. I will definitely use etrailer again.
John
8/20/2014
The website was a little slow. The choices and the information about the hitch was the best I had seen. The prices and the free shipping was certainly competitive. All the pictures were very good but, the real selling point was the notes on installation and problems that might occur. I would much rather put on a hitch that easily fit my car than to drill bigger holes to make it fit. Your information helped in my decision Thank you!
Jon
8/20/2014
By far the most professional organization out there. More businesses should model themselves from etrailer.com. I received a phone and an email immediately after my online purchase of a hitch explaining to me that I was eligible for free ground shipping. Saving me the usps charge for getting it faster. They said that it would arrive around the same time. So I called back to change the shipping method and they did it within minutes. Then again received another call back to let me know everything was changed and ready to go. Not many would go through the trouble of trying to save you money. I highly recomend etrailer and they highly knowledgable sales staff.
Joseph
8/20/2014
Wow! I had the tailgate in less than 24 hours with free shipping. It went on perfect. Im very impressed with e-trailers entire process from order to delivery. Well done!
Joseph
8/20/2014
Excellent service and very quick delivery!
Thank you.
Kathy
8/20/2014
I purchased bearings kits for my boat trailer.
I am impressed that etrailer.com ships to Canada. The parts were as advertised and received in my mailbox before expected. The shipment was via USPS/Canada Post. The border was virtually transparent - no customs brokerage fees which I feel are simply a shipment company profit centre given the NAFTA and unlike other sites that charge a minimum of $20, the freight was only $7. I will be back.
Kevin
8/20/2014
Jean was a great Help!
Kevin
8/20/2014
Best service that i had so far from any online purchases.
Marko
8/20/2014
Great product, it worked just the way I hoped it would and at a good price!
The sales person was friendly and helpful,
the order was shipped the same day.
Couldnt ask for anything more.
Thanks
The next time I need something, you are my first call !
Easy to navigate web site. Found reviews on YouTube and etrailer web site very useful.
Ronald
8/20/2014
This is my 4th or 5th purchase from E Trailer. Everything that I have purchased has been just as advertised. The quality has been great and the shipping very quick. The knowledgable staff has been very helpful in answering any questions that I might have had at the time. I will continue to use them in the future for all my truck and camper needs.
Thomas
8/20/2014
Great online merchant. Super selection at fair prices.
Warren
8/20/2014
I'm working with Jason C. on my second purchase. I would like to thank him for all the answer to my questions before my purchase. I will comply in detail after I received my order.
Wolfgang
8/20/2014
Order was easy to make, received promptly, and easy to install even a 1 person install- the only holdup was a trip to Home Depot for a 6 socket extension as I only had a 3 socket extension to deal with the bolts around the exhaust pipe
Yuichiro
8/20/2014
I really think service and response is fabulous-
And I am excited to install my hitch on my 1989 2door suzuki sidekick
Anthony
8/19/2014
Fast shipping. Item exactly as described and ordered. Good job! Thanks. I will order again if I need parts.
Don
8/19/2014
This site was great. I placed an order & got very quick shipment with reasonable shipping rates. The items were exactly as pictured on the site & brand new as advertised. I would certainly recommend etrailer.com and have book marked it for myself. Thanks etrailer.com for great service!
Douglas
8/19/2014
Placed order for bifold ramp carrier for my scooter. Assembly, quality, etc. was good as expected. Later had a special u-bolt assembly lost or stolen. Called for one or more replacements. Although the supplier had depleted stock, the people of etrailer.com remained persistent for weeks, keeping me informed until the pieces were obtained and shipped to me. Their service & care is outstanding!
Frank
8/19/2014
etrailer.com is my go-to resource for hitch, trailer and rack equipment and parts. Their prices are very competitive and theyve always shipped within 24 hours of placing my order. Their website is very easy to use, and I really like their many product review and installation instruction videos.
Gerry
8/19/2014
Quick shipping
Gregory
8/19/2014
Etrailers website is always easy to use.
Irene
8/19/2014
Great company to do business with! Very user friendly website, quality products, good prices, quick shipping, great service. What more do you want. My last order had an item that was out of stock and they actually called me to see how I wanted them to handle it. They shipped the rest of the order that day and will ship the short item when it comes in with free shipping.
Jack
8/19/2014
Great prices and shipping. Very good selection and availability. A minor glitch trying to use PayPal link, but called them and was able to complete my order. Thanks to the customer service / sales rep, Cathy. You were very courteous and helpful.
James
8/19/2014
Dam Good !!!
1st Experience with your firm and IT WONT be my last !!
A - My original order was backordered and I reluctantly canceled, your staff reached me at a busy moment at work while I was involved in an issue, I called back shortly and spoke with Lexus who was a pleasure to deal with, we discussed options and she saved a sale and made me a Happy Customer !!
B- Now some bad news !
I believe 2 tires, 1 box is a BAD idea ! as was the situation when my tires arrived.
1 tire in a box for 2 !
I was not a happy customer then !!
But Sht happens I emailed and followed up with a call next day.
Yes it delayed my plans for the weekend but again stuff happens, But once a again your staff came thru !
A pleasant conversation with a wonderful staff member and a replacement was on its way ! It arrived today.
Recap in my opinion
1 Tire & 1 Box = Good Idea !
2 Tires & 1 box = Bad idea !
Jonathan
8/19/2014
This is our first time shopping with your company
it was quick & easy & loved it and will do it again.
I will use this site to buy items for my husband & son.
awsome job... and they up graded us to faster shipping for free. Now how awesome is that. Love you guys
Ken & Jill
8/19/2014
etrailer continues to provide good value produce in a surprisingly quick way
Mark
8/19/2014
The brake control was delivered faster then expected and the utube video made it easy to install.
Mark
8/19/2014
I cold not easily find the part locally nor on the web until i clicked to etrailer. I found what I was looking for easily. i placed my order on the 13 with standard shipping and in an hour had a shipping confirmation. my product arrived on the 16 and was installed in ten minutes. Thank you.
Michael
8/19/2014
They were very prompt. They let me know my order would be delayed. Great products and awesome service. Thank you.
Pia
8/19/2014
Great experience and easy to order. Product shaped the same day. I would recommend this site to anyone needing trailer or towing components.
Richard
8/19/2014
Excellent communication and fast shipping! My man put te Curt tow hitch on the jetta sportwagon the night it arrived. Looks stylish and sleek and holds our heavy downhill bikes! So stoked!!
Sara
8/19/2014
The order was handled well with prompt delivery. Katie D. was very helpful.
Seppo
8/19/2014
Fantastic website with so much helpful info and so many demo videos you cant go wrong! Customer service fantastic as well. For example, they noticed that I had made another order and expedited the processing of my order in the warehouse. Really amazing company! All related products seem to be linked up so you know they will work together.
Susan
8/19/2014
Thanks for your help. I've always gotten top notch service at e-trailer. I can get the same stuff at 2 or three other places, even at your price point but service is what made me a loyal customer.
W.
8/19/2014
Good purchase. Great technical info available for item purchased.
William
8/19/2014
I was very excited that etraler gave me an upgrade shipping at no additional cost. SO nice of them to do that!!!
Thank you so much!!
Cindy
8/18/2014
I ordered grease seals for my trailer and the price was 1/10 th of what I would have paid in Canada, and those were made in China as well. Shipping to Canada only took 9 days by regular mail. I just ordered a bearing kit and hardware and the price was good too.
I am very happy with the price, product, and shipping rates and times with etrailer and have told a few people about my good experience.
Dennis
8/18/2014
After running all around Trenton trying to find parts for my boat trailer which I could not find I found your web site. All the parts I needed in one place. What a great shopping experience.
Donald
8/18/2014
Ordered item not in stock. Should have let me know right away what time line so could have changed order sooner. Lady whom I contacted to change order very helpful and efficient. She sent my order via quicker route on her own at no extra charge.
Elton
8/18/2014
Fast service, great video. made it easy to be sure I got what I was looking for.
Eugene
8/18/2014
I was very pleased with service. Kept me informed on arrival, etc.
Faye
8/18/2014
Rickie was my salesman & he was very helpful in making sure I had everything I needed for my application. He even saved me money on shipping by getting me to spend a little bit more money on other things I needed that I didnt consider. It was also good to talk with someone on the phone that speaks clearly & good English.
Glenn
8/18/2014
Product worked right out of the box. No issues with installation.
Herbert
8/18/2014
Excellent rating to e trailer. Ordered my replacement vent cover BV0554-01 on Saturday. Came home Monday Evening to find it on my front porch.
Although I did already have the screen off. It took me about 30 minutes to install the new cover and re install all the necessary parts to finish the job.
Cover was an exact fit. Only thing I would like to see different is, put removal instructions on the web site. Once I seen the instructions on the package, I was sure I had the right part. Wasnt sure until then.
James
8/18/2014
Absolutely...Perfect!!
Thank you for your help and assistance with my order. The best part I found was that Marcia A actually knew what I was talking about. So often I call or talk with someone and they say please hold while I find someone to help you, What? If you answer a phone Ive been tought that YOU should be versed and trained in all the differant fields within your company.. Cross training works wonders..
Again Thank you for you help.
Now I just need to find the genie it takes to install my parts :-
Jim
8/18/2014
Customer service is incredible. Very friendly and nice. My items shipped with in an hour of my order. Got my parts for almost two thirds cheaper than the local trailer supply place her. Received in three days and installed. Happy customer here. Thank you etrailer.
Johnny
8/18/2014
Hassle free, placed my order on line. Picked it up at my local post office. Awesome,
Ken
8/18/2014
These folks are great! I ordered my trim rings on the 14th and received them on the 18th, and that included a weekend. Not only did etrailer have the exact trim ring for my 10 year old 5th wheel, the price was reasonable and the shipping charges were less than those for a Ginsu Knife. I will definitely do business with these guys again, and I encourage others to do likewise.
Knox
8/18/2014
EXCELLENT Costumer Service!!!
Larry E
8/18/2014
Superb customer service and good prices!
Mark
8/18/2014
Order was made on a Sunday and also shipped the same day.Would recommend this to anyone who wants a quick fast order.
Michael
8/18/2014
Amazing quick shipping. Helpful and friendly customer service.
Paul
8/18/2014
The website made product selection quick and easy. Shipping was surpisingly reasonable and fast.
Ralph
8/18/2014
I have bought from etrailer.com 3 different times and I love the website and customer service. I ordered a part that was on back order and service called me 30 minutes later to find another suitable part that I could have in time for my road trip. That kind of proactive customer service will make me a customer for life. If only the rest of internet shopping was this good. Thanks etrailer, for building a great business in a niche market not known for great service.
Robert
8/18/2014
You guys rock. Good website and great customer service.
Robert
8/18/2014
Great company! The hitch I ordered ended up being back-ordered by the supplier. E-Trailer kept in touch with me on the status, offered replacement options, and they worked with the supplier to get the hitch as soon as possible. 5 out of 5 stars....
Shae
8/18/2014
Great experience. I called to ask questions, got the right answers and purchased the product.
Tom
8/18/2014
It was easier to install than I thought. Works well & the van doesnt bottom out with heavy 2x4 load plus a motorized wheel chair. Good deal for the money.
Tri
8/18/2014
I got the hitch in 2 days ! Quick service good price, no shipping charge, the correct hitch I ordered, undamaged. Good experience! I would order from etrailer again!
Brian
8/17/2014
Awesome service.
Chris
8/17/2014
Good prices and got what I ordered quickly when I ordered ground
Eldon
8/17/2014
The wiring kit was exactly what I needed. The video gave me the confidence that I could install it myself. Very easy! ! The wiring kit from Honda was $162.00 - plus labor for the install. Your harness kit saved me $110.00 and probably that much on labor. Took about 45 minutes because I didnt need to hurry. Thanks, e-trailer
Richard
8/17/2014
I recently ordered a Hitch Cover, online it turned out it was out of stock! I received a phone call and an e-mail immediately from the staff to see if I wanted to wait for the cover or choose another. I chose to wait, they staff kept in touch with me to keep me informed of the progress all along. When the cover arrived at their end it was somewhat different color of lettering I received two calls and an e-mail to see if I still wanted it.
this was a twenty dollar purchase I really did not expect this fantastic customer service, and would highly recommend etrailer.com to everyone, the product actually turned out to be exactly like the one I was replacing.
Thanks etrailer
Tom
8/17/2014
Great web site. Verry helpful fast shipping. Ill shop here for my trailer parts from now on.
Daniel
8/16/2014
Great prices, ease of use.
David
8/16/2014
I cant believe the great service, shipped out the same day ordered ordered in the afternoon, and upgraded the shipping so I will receive it earlier than I expected. I have a new place to get all I need for the trailer, truck and boat.
Dee
8/16/2014
My previous review of eTrailer was almost all tens out of ten, but only a nine for shipping. Then they upgraded my shipping at no extra cost. These guys are great!
Douglas
8/16/2014
Order arrived. Installation was easy following the instructions. Work great.
Enoch
8/16/2014
Another great experience. Everything ordered came in just fine and quickly. Keep up the good work.
Joseph
8/16/2014
I had a very short window of time to receive the 5th. Wheel hitch. This was for my new Dodge 3500 witch the Dodge under the bed rail system. The reason for the small time window was because we had sold our house and were going full-time RVing. So I had to have it in less then 2 weeks. Because we would no longer be at this address. Pulse I had to have it to get our new home. Will when I got the email that said it would not be at their warehouse for 7 days I called. I was connected to a very nice lady named Pat she called the manufacturer and they said that the hitch was on back order and it may be even longer then the week. Pat then told me she would try and find one. Pat call me back in less then an hour a she had found one for me in Texas and they would ship it out that day and I would it in Pa. In 4 or 5 days. Pat went way above and be on what she had to do. Pat thank you for everything you have done.I will be going to etrailer.com for all my RV needs from now on. Because of Pat you have a life time customer. Again thank you Pat for your OUTSTANDING!! Customer service.
Linda
8/16/2014
You have a high-class operation! Ive used your website many times and have been impressed with your customer service and product selection.
Ned
8/16/2014
Had no problem ordering the rim I needed. All pertinent
data was available. video was great. Way more info than other sites!!!!!!!!!! Prices were very shopper friendly, especially shipping. Thanks for the service.
Ray
8/16/2014
Great product and price. Items delivered promptly.
Bob
8/15/2014
etrailer is an excellent company to deal with. The website was loaded with great information to help with my decision and was the only one I found to specify the trim package of my vehicle so I could be sure it would fit. The advertised sale price was actually a great deal as I confirmed with several other web sites. On top of all that they expedited my shipping at no charge after I had paid and they had nothing to gain. It arrived with no problems and fit like a glove. Great company.
Brandon
8/15/2014
second purchase from etrailer. very pleased once again. easy fit and installation. no complaints!!!! thanks
Christopher
8/15/2014
Marcia A. was very professional and friendly. It is enjoyable to speak with someone who is upbeat and personable. I would recommend etrailer.com to anyone looking for trailer equipment and would give them Marcias extension. Great job Marcia and etrailer.com!
David
8/15/2014
Ordering on-line went smooth. Thanks for upgrading delivery of the items. Have new bikes, and ready to go RVing!! Will send pictures when installed and make any other comments
Gerald
8/15/2014
You always have fast shipping and service. I like the details on your products. Price means allot when Im looking too and you seem to have great prices so far Thank you
Imon
8/15/2014
Great customer service. Very competitive pricing. Product is exactly what I needed. It was easy to install. I would do more business with trailer again without hesitation.
James
8/15/2014
Great first experience buying from etrailer. Fast delivery, good pricing - will certainly purchase from you again.
Jeff
8/15/2014
This has been by far the best service I have ever received. Thank you etrailer. I will definitely come back for my trailer needs and spread the word. Fantastic !!!
Jeffrey
8/15/2014
So far so good just waiting for my merchandise.
Juliana
8/15/2014
It was my first time ordering through ETrailer.com and it wont be my last! I experienced excellent customer service and a speedy delivery! Highly recommend this company!!
Klaudia
8/15/2014
Very good. A+
Luis E
8/15/2014
Found everything I needed to carry my Piaggio BV on my RV. The expert recommendations and were very helpful and kept me from making a big mistake on the product I selected.
Many thanks for the free upgrade to express shipping.
Marjorie
8/15/2014
Mike L was very helpful in helping me find the right products. He answered my question correctly and very quickly1 My order went out very, very fast and arrived earlier than I expected. Products arrived with no damage. The overall experience of help, great prices, great products and customer service will make me a long-time, loyal customer and make it easy to refer friends as customers, too.
Mark
8/15/2014
Outstanding
Rose took care of all of my order very pleasant experience.
Other dealers should take note
Michael
8/15/2014
Ordered a trailer tire and rim late Tuesday evening online. It was on my front porch Thursday at 11am. What more could you ask for in FREE shipping?
Paul
8/15/2014
I was pleased with the delivery time and the tracking of the delivery. Installing of hitch was so easy. It took all of 30 min. Thank to the video. Thank you.
Peggy
8/15/2014
Recently purchase a hitch and carrier for my 2010 Ford Transit Connect. Items were shipped the day after I placed the order and arrived within 3 days. Now I have purchased many items online and had expected the process to take over a week to 10 days. I am extremely pleased with how fast the order was processed and shipped. I had purchased another item from another online company the day prior to this order and just received notification today that the order was shipped. Without a doubt I would recommend etrailer to anyone.
Peter
8/15/2014
We had a difficult time getting the class II hitch I wanted for my CRV but E-Trailer once again came through. The hitch is now installed and it took my installer at Portsmouth Trailer only 35 minutes to do a perfect job.
Phillip
8/15/2014
We placed an order for an electric jack for our trailer Tues. August 12, 2014 at 5:44 pm .We received it today, Friday, August 15, 2014 ! And there was no shipping charge . Were very pleased with the order and trailer.com .thank you so much. Ray Krueger
Ray
8/15/2014
First time dealing with etrailer.com. Extremely friendly and professional sales rep Rebecca was able to get me what I needed via next day air. Super easy ordering process, will recommend etrailer.com to friends and family. Thanks again for making it so easy!
Sam
8/15/2014
I ordered a UT 3-D license plate holder. It is great quality, and fits great. I felt like the shipping time was very reasonable...arrived about a week after I placed the order. The item was carefully packaged, too.
Thank you!
Susan
8/15/2014
Excellent service, communication and great prices not to mention shipping 10 star*
Amando
8/14/2014
I think Juanita made my day...informative funny and genuinely seemed interested in ensuring that I would be satisfied with my purchase and reinforced the message by including her name and phone extension for further assistance. That is what I call: Good Service!
Barbara
8/14/2014
good website, pictures good. like the instalitian videos !
Carey H
8/14/2014
This was a great online shopping experience. The item was shipped quickly. The product was exactly as described. I couldnt be more satisfied.
Thank you
Charles
8/14/2014
good buying experience. product ended up being on back order but thats not etrailers fault. as soon as it became available, you processed these transactions in the order they were received/placed. your prices were competitive and the lady i spoke with before you shipped the product to me to verify if i still wanted it was friendly, knowledgeable and competent. i received a shipping confirmation email within minutes of hanging up the phone. thank you!
Chris
8/14/2014
Outstanding selection of items! Received a confirmation email explaining my order then almost at the same time the order was marked as shipped! Well see how soon UPS can get the items to my door but its out of etrailers hands. I would highly recommend etrailer for all of your trailer and towing needs.
Christian
8/14/2014
TALK TO TWO DIFFERENT LADIES, TWO DIFFERENT CALLS. BOTH WERE VERY NICE AND HELPFUL, NEW WHAT I NEEDED, I WOULD COME BACK AND BUY OTHER PRODUCTS FROM THEM. THANK YOU FOR YOUR HELP.
Donald
8/14/2014
Very good service great web site
Donald
8/14/2014
Etrailer.com is awesome. The demos and videos were very useful in helping me making the right purchase for my car and my needs. Even after my order was placed, their customer support followed through with my inquiries and not to mention my order was received much faster than I expected! Totally grateful. Thank you!!
Elizabeth
8/14/2014
AWESOME,EASY TO INSTALL, NO NEED A LIFT TO MY FORD EDGE I INSTALL BY MY SELF 1 1/2 HR
AWESOME, AWESOME THANK YOU
Giuseppe
8/14/2014
Good service, pleased with transaction. Will the install the new head within a couple of weeks.
James
8/14/2014
Great Job! Parts arrived quickly and were on the money.
Jon
8/14/2014
Great prices great service easy navigating accurate information on equipment fast shipping
Larry
8/14/2014
I appreciated dealing with Katie D as she was knowledgeable, patient, respectful, and professional.
Laurence
8/14/2014
Always excellent
Michael
8/14/2014
I think you know how to treat customers. You are great and I will be back
Raymond
8/14/2014
Web site is easy to navigate with various helps along the way. When I called to change an order the woman who helped was very accommodating. Time from ordering to shipping was very fast.
Richard
8/14/2014
Fantastic experience! I was searching for the all silver tarp for 2 weeks...and when I saw it available on etrailer I knew I could confidently purchase with you. And you increased the shipping speed at no extra cost! you have no idea how much that helps me! I got a hitch from you in March...so I knew how great etrailer was. Thank you to sherry and george!
Robin
8/14/2014
Received order sooner than expected! Item was exactly as described and was easy to install. Price was lower that any other supplier.
Ronald
8/14/2014
The delivery very fast shipper upgraded from 5-7 business day to 3-5 day express for free. The wiring harness are simple to install with the instructions included and the additional help available on the website. The parts were way cheaper than anything I could find online.
Russell
8/14/2014
A few months ago I purchased a Prodigy P2 trailer brake controller for my 2006 Tundra. I did extensive research online as to the type and brand of controller I thought I needed. Etrailer.com had exactly what I was looking for. I especially liked the installation video that was linked to the product. Four days ago my wife and I got online to try and find a hitch mounted bicycle rack. Again, we landed at etrailer.com. We purchased a Thule Hitching Post Pro 4 aflter reading the detailed description at etrailer.com. Four days! From online order to delivery. Fantastic customer service. Im looking forward to contacting etrailer.com for my future trailering needs!
Shelton
8/14/2014
My order shipped the same day, delivered in two days via the free shippingUPS ground Missouri to NewYork, FAST!!!
Great price + Great service = Great job guys!
Thomas
8/14/2014
Great selection, great price, great service.
William
8/14/2014
I was more than pleased with the prices and shipping costs. I ordered my productone day and I was notified the next day it was on its way. Buying from you the product with shipping was only half the cost of what it would cost me locally. Also your technical support was outstanding. Thank you so much for being there.
Allen
8/13/2014
eTrailer did a phenomenal job. Their customer service was outstanding. They worked with me to adjust an order so that a deadline could be met. I would definitely recommend them for all your towing and trailer needs.
Chase
8/13/2014
Nice product, I opened it up lifted it to the bottom of my truck and it looked to be a perfect match, I read the instructions and started to do it by myself, I thought it was pretty cool for them to include the bolt wire for easy install of the bolts that connect to the bottom of the frame where it was impossible with out the wire, I torqued everything down checked the time took me 37 minutes where as the instructions said 30 minutes. 5 stars out of 5 stars
Cory
8/13/2014
Very friendly and customer focused! I needed specific info on a hitch that was not available on line and the salesman went to the warehouse pulled the hitch and provided the measurements I needed.
Dale
8/13/2014
Good price, easy ordering, received it quick.
Elliot
8/13/2014
The customer service agent had the good intention to recommend the draw tite hitch instead of the curt. Since the curt requires a strap... When I got the draw tite not only it looked poorly made, it also had a couple of small defects. I contacted etrailer right away and the agent on the other side right away said that they were sending a replacement. I opted for my first choice the curt. I received it yesterday and I installed it. Its of very good quality and even though it shows a bit more than I would like it. It looks good. The install was a bit of work but doable. Make sure to have a good spray lubricant to help with the removal of the mufflers rubber holders. Raise the vehicle if you can and work with another person. Ill recommend etrailer to my friends. Thank you for the great service.
Gabriel
8/13/2014
So far so good. I really like that my order was shipped out so fast. Your on line store is very helpful with all the information.
James
8/13/2014
Fast shipping and great selection!
John
8/13/2014
Great service so far. Shipped same day as purchase
actually within hours of order
Jon
8/13/2014
Received un-damaged, dropped in the mounting holes perfectly, took two of us, its heavy! No adjustments needed…thanks guys.
Joseph
8/13/2014
First time shopping with etrailer.com. Great experience. Found exactly what I was looking for to replace the light on my trailer. Prompt delivery. Would recommend this site for sure.
Michelle
8/13/2014
Great service from etrailer! Item was shipped in less than 24 hours.
Item was well packed, the box was easy to handle.
Installation was a breeze! Just read the manual before you try to install it, there are a few magic words which will make the installation absolutely painless.
I installed a hitch alone, it took me around 30 minutes.
Great product by Hidden Hitch.
Just one thing - I assumed Hidden Hitch manufacturers its products in US and bought it under this assumption. I was wrong, the hitch was made in Mexico. If I knew it I would have bought Curt instead.
Peter
8/13/2014
I have already recommended your company to a friend. The service was very good and the product, which was very difficult to locate from other companies, was available from you. Shipped out the same day. I am very pleased with your service. Thank you Peter Rawson
Peter
8/13/2014
Fantastic service! I talked to Julie H about getting parts for an old Yakima product. She didnt have the information but said shed get it this week and call me. I was sceptical but sure enough she called! Quite frankly I was stunned. I ordered the part and will continue to buy from e-trailer. Thanks Julie!
Rich
8/13/2014
I was very happy with the customer service people that I talk to. She was very helpful and made my ordering very easy! Thank you.
Richard
8/13/2014
Fair prices and very fast shipping.
Rick
8/13/2014
Excellent Customer Service!
Had a few questions so we phoned our order in.
Your Customer Service Representative Rebecca, could not have been more courteous or more helpful.
Shipping was almost instant.
Cant ask for more than that! Thanks !
Robin
8/13/2014
I received excellent service, from start to finish of my order! It felt very good having a person truly concerned about me getting the parts I needed! Thank you very much , its not often these days you receive this kink of treatment! Sincerely, Ronnie D Smith
Ronnie
8/13/2014
Great service, good pricing.
Terry
8/13/2014
Great experience. Rose was very customer friendly. Will definitely use this company again
Thomas
8/13/2014
This is one of the easiest sites to navigate for trailer tires and the pricing is also the lowest we have found anywhere. The tracking info with the map to actually see where your package is in transit is an ingenious feature.
Vince
8/13/2014
Honestly amazed at the order to ship time.. I ordered at about 2:30pm and recieved and email at 430pm saying it has been shipped.. Thats service at its best!
Anthony
8/12/2014
good people to deal with. always helpful. they know there product.
Gary
8/12/2014
These folks are the best. Deliveries are swift and accurate, the install videos are complete and extremely valuable considering the printed material enclosed. Great experience both times Ive needed a hitch.
Greg
8/12/2014
The feedback page would not load. I was impressed with how quickly the order arrived..all safe and sound too. So far I am very impressed with your company and your service. My first time with e trailer but you may rest assured it will not be my last.
Jack
8/12/2014
Very helpful and quick with response time.
James
8/12/2014
Patrick - could NOT believe the customer service -- seems like I just pushed the enter button and I got back a notification items had been shipped..
congrats on having a process down Pat…
John S.
John
8/12/2014
This was the second order I have placed with etrailer, on both occasions I was pleasantly surprised with the level of service provided. The price was the best, shipping was expeditious, and the product was packed and arrived in perfect condition what more could you ask for? I would definitely recommend etrailer for your next relative purchase.
John
8/12/2014
I was absolutely impressed with the service & friendliness of Debora H @ extention 325 who took my order today for my bike rack & accessories needed. I was not sure which one out of the three that would fit my Rav 4 & the best one for me & she spent the time going over each one & what they did until I made my decision. Best customer service I have gotten in a long time & I myself am a very kind & friendly person so it was very much appreciated. : My order will arrive in several days & I am sure it will be exactly as described. Thank you so much
Kathie
8/12/2014
I thought the service from etrailer.com was great & the product was delivered on time.
The Curt trlr. hitch & flat plug hook up for my 2010 wrangler was 5 star & the easiest thing I have ever installed. Thanks again for the great service & 1st. Class product.
Kelly
8/12/2014
The items I received are just what I needed and I submitted a review on both stating this.
The eTrailer website was very helpful. I had been looking for the extended-shaft ball mount for a while. Not only was yours the only site I found that had the product, it was the only site that explained that the shaft length was center of pin hole to center of ball mount hole. This was crucial information. The fact that you shipped the next business day was appreciated as well. Ken B.
Kenneth
8/12/2014
Really good service and product was as advertised. etrailer upgraded my shipping from 5-7 day to 3-5 day at no cost. They are now in my favorites!
Thanks etrailer!!
Kevin
8/12/2014
Had item in stock and shipped it the same day. Couldnt have done better.
Lawrence
8/12/2014
In my opinion, etrailer.com has one of the most efficient, easily used, and informative websites around. The help staff are fantastic. The prices are great, not to mention least the free shipping for anything over the minimum amount. They keep me fully informed from start to finish. Most websites could learn a lot from etrailer.com. Keep up the great work its truly an enjoyable experience dealing with you.
Mike
8/12/2014
Etrailers customer service is exceptional. The same sales rep Mike S. who helped me with the purchase supported me and kept me updated on my order from start to finish.
Scott
8/12/2014
Great Job!
Shayne L.
8/12/2014
Awesome Service and customer service.
Sheila
8/12/2014
I am very impressed. Product was priced right and shipped quickly....they even upgraded me to 3 day shipping at no cost!! Awesome customer service!!
Tom
8/12/2014
Ita been a pleasure buying from etrailer. I have multiple trailers and trucks and have upgraded everything to led lighting. All my orders were received in 5 days if not earlier. And the products have all been good quality at a reasonable price. Me and my business will continue to shop with etrailer.
Alex
8/11/2014
I just ordered a front mount receiver hitch and electric brake control. As usual over the years I have purchased three sets of air/helper springs, another front hitch, and my kids have purchased items your descriptions as to mounting were very helpful. I also appreciate comments from customers as this really assisted me when installing the mist recent air springs.
Your products are of high quality and your staff is always very friendly and have gone out of their way to help. Of :course the prices are reasonable as well
Andrew
8/11/2014
So far, first class.
Your online help tip about needing to drill out the pop rivets that secure the end caps on the Thule Vertex rails, followed by re-riveting, confirmed my suspicion! I had removed the covers of the upper hinge only to find the rails to be welded into the hinge. My etrailer agent was very efficient and easy to work with.
I may be buying another bike trailer, and if all goes well here will definitely shop with you.
Andrew
8/11/2014
Excellant website
Anthony
8/11/2014
Outstanding experience!
Etrailer had the best price on the tires along with free shipping. The ordering process went very smoothly. I also liked the tracking of the shipment with pins on a map. Even your verbiage on the packaging was impressive, this box should not be the end of the relationship very neat.
I will be telling all my brother-in-laws about this site!
Thank you again for the great experience.
Bruce
8/11/2014
Your site was most informative, answered all the questions that I had about the product and provided an installation video that was very accurate. Took all the worry about buying online. One of the better online sites that Ive shopped at. Would definitely shop here again. Price was not just a little less expensive, it was a lot less expensive.
Don
8/11/2014
My experience with dealing with etrailer was very positive. The customer rep....Carla, was very helpful, and knowledgeable, and sent information for my application. I would highly recommend etrailer. Thanks, Doug
Doug
8/11/2014
Product shipped the day I ordered and arrived on time. Great job etrailer!
Douglas
8/11/2014
I have ordered several items through etrailer, usually without issues. On the one order where I did have issues, not etrailers fault, their customer service was excellent. They worked with me until the issue was resolved to my satisfaction.
I recommend etrialer look at their website, this last product I had difficulty finding - I actually found it through a google search. I would have ordered from another company if google hadnt provided me the link directly to the product on etrailers site - FYI etrialer.
To wrap up, I will continue to order from etrialer and would recommend them to anyone.
Dustin
8/11/2014
Just like two times previously, the hitch arrived quickly and fit perfectly. What more could I want?
Gary
8/11/2014
Always top notch, professional and customer service oriented. No doubt who I use!!
John
8/11/2014
got them put on in about 30min went to lake .better be ready when u loosen bow it rolled. in on its own and puled out very easy also. just get the last roller in the water and will wench out nice easy. it does raise the boat about 2in if you put on top of bunk boards . suggest you get brackets to lower height of boat. l still may get 90 degree brackets and lower mine .
John
8/11/2014
Ordered and shipped out the same day. So far so good. Quite satisfied.
Joseph
8/11/2014
I ordered the Roadmaster Rear Anti-Sway Bar Kit# 1139-178 for my 2008 Pleasure Way Excel TS Class B RV. This is the same custom sway bar installed at the PW factory on later units. Used the 800 number to order. The sway bar was not in stock. Marsha got on the phone with Roadmaster and confirmed that they could direct ship to me. Great customer service and free shipping! Got the sway bar in about 8 days direct shipped from Roadmaster to Western PA. Perfect fit and really stabilized the unit.
Larry
8/11/2014
Quick shipping. Great communication. Just as described. A+ in my book.
Larry
8/11/2014
Product was shipped right away and I received it sooner than expected !! My product meet and exceeded my expectations. The prices on both product and shipping were the best I found. Thanks !!
Ronald
8/11/2014
Through no fault of etrailer, I have had to contact customer service several times. Each time, they have been great and so helpful! Their orders ship fast, their prices are great, and their service is top notch! Would definitely recommend. A+
Shauna
8/11/2014
Our 88 Dodge W100 had an old wiring kit and plug spliced in and mounted through the rear step bumper. The wires were trashed and the plug not useable. This wiring kit was a direct plug in, labeled clearly and very easy to install. much easier than splicing and soldering. Great fit.
Stephen
8/11/2014
Great company. The site is extremely helpfull when deciding on a product. The process is very fast and reliable. I am a repeat customer and will continue to be.
Terry
8/11/2014
Found with the online video made the job snap because I have dyslexia. Had the job done in 2 hr’s. Most of that time was running the wire to the battery. Side note the Jeep Dealer wanted to charge me 300.00 plus tax for the same job. 124.64 for the harness and the rest for labor. Thank you for all the help over the phone.
Choppers
8/10/2014
Great/quick shipping, The swing a way hitch is actually better than I expected!
Dale
8/10/2014
I enjoyed doing business with etrailer, and will patronize again. They have a very functional website, great inventory and great prices. Its easy to find your part and order online. Fast shipping too.
David
8/10/2014
there service is inpeckable great and fast within 3 hours of ordering the shipment was on its way
John
8/10/2014
Items were in stock and shipment was prompt even with basic shipping purchased.
Mark
8/10/2014
I have been buying from Etrailer for only a little while. Not only do they have the best prices, they are very quick to ship and I have never been disappointed. Their stock on items is also great.
Thanks Etrailer
Martin
8/10/2014
I ordered Monday evening and the product was delivered on Thursday with no special shipping ed. I appreciated that the product shipped the next day after ordering. The hitch arrived in good condition and I had no problems with the installation. The online install video I viewed prior to ordering was helpful.
Ive ordered from etrailer.com previously and have always been pleased with the service.
Paul
8/10/2014
The person that took my order was very professional.
He knew what he was doing and did it in a very pleasant and efficient manner.
Richard
8/10/2014
The tarp I ordered was not in stock. So, I waited almost 2 weeks for the backorder to fill. After it arrived, I opened the box, opened the packaging inside, and unfolded the tarp. Much to my surprise, there were at least a dozen 12 cuts about 2 long in a straight line the entire width of the tarp. They were equally spaced about 10 apart. Of course I was not happy.
I called the etrailer.com support number and explained the scenario. Immediately, they appologized and shipped a replacement. A return shipping label is also on its way for me to return the damaged tarp.
I expected a big hassle, but was pleasantly surprised that they owned up to their product and responsibility. I will continue to do business with them based on this experience!
Ultimately, I believe the cuts were created by a machine in the manufacturing process?
Ronald
8/10/2014
Excellent response. Great organization and personnel.
Champ
8/9/2014
We go to etrailer first when we are shopping. They have very knowledgeable people to help you with any questions you have. They always have the best price and fast shipping. We have ordered numerous items and have always had great experiences with them. We have recommended them to our friends with good results, also.
Cheryl
8/9/2014
This is a great trailer hitch and it was very easy to install. The installation instructions could be better, but its not hard to figure out how to install it without relying on them too much. On my 2014 Ford Fusion, I wanted to reinstall the Appearance Panel, but what the instructions failed to mention was that you cannot slide it back into place after the hitch has been bolted on the car. I had to the hitch and slip it in before bolting the hitch back in place. I also figured out how to trim a notch out for the hitch bolts without having to trim the whole corner as the instructions indicate. By trimming out just a notch, I was able to put all the fasteners back in place to hold the Appearance Panel as securely as it was before I installed the hitch.
Dan
8/9/2014
I want to thank e-trailer for shipping my order in the first 24 hours. It was what I needed at a price that was better than competitive.
Ed
8/9/2014
I lost key to my Sears luggage carrier. Need it next week. Ordered from etrailer on Tuesday and received key on Saturday with regular ground mail. You guys rock. Great service, key works fine!!!
Gary
8/9/2014
Quick, easy and cheap!!
Jared
8/9/2014
Bought the thule M.O.A.B. On craigslist but the previous owner didnt have the wrench to move the load bars and it was missing one of the plastic lock caps. I also bought the thule cargo net that is recommended for the M.O.A.B. And it works great. My wife and I just had a baby so we need the extra cargo space when we travel. Usually her stroller goes up on top. I still strap it down with a ratchet stap because it is a $300 stroller, but the cargo net has held up well for both trips and could probably hold in much more stuff etrailer shipped fast and had a great ion of products.
The M.O.A.B. Looks great on my jeep but the items I bought from etrailer completed the set up!
Jesse
8/9/2014
Etrailer.com had exactly what I needed for a good price. They shipped my order very quickly and it arrived well packaged. This is all I ask for when Im shopping online. Ive ordered from them in the past and had the same experience.
Perfect.
Joel
8/9/2014
I have purchased 2 trailer hitches and some tires from etrailer.com and I am impressed with the prices and fast shipping. The customer service is the best. Thanks JD
John
8/9/2014
Lightning fast shipping and great prices. I shopped around for new brake shoes and magnets. Etrailer had complete backing plate assemblies for less than other retailers were offering just the parts for. A+++
Joshua
8/9/2014
Etrailer made my decision very easy by having videos of actual installation of the tire chains. Thank you
Keith
8/9/2014
I was very pleased with the etrailer.com web site. I has all the information I needed & a great list of products. The YouTube tutorials are great also. The products arrived quicker than promised, thanks. Would definitely purchase from etrailer.com again
Marcos
8/9/2014
I was able to find the part I needed quickly and easily. I was surprised and very pleased that I was able to get only the part I needed, a cable, and not the entire electric brake controller package which is what initially came up on the web site.
I needed this part right away for a trip and it was shipped quickly and I received it when I needed it.
Prices are great, but just as importantly, customers can quickly find what they need, e-mail updates on your order are prompt and helpful, and when service assistance is needed it is there from friendly and knowledgeable staff.
I have highly recommended etrailer.com to friends and associates and will continue to do so. Great job folks!
Michael
8/9/2014
Amazing customer service and great prices perfect combo. I highly recommend etrailer.com!!!!
Robert
8/9/2014
Excellent service, great order taker!
Robert
8/9/2014
I have purchased two times through etrailer and both times have been great.
Robert
8/9/2014
My experience with etrailer.com has always been positive. This time, I ordered the wrong size item, but Marcia was very helpful in getting me the return information and sending out the right size. The staff here is the best!
Robert
8/9/2014
Extremely fast delivery.Fit and finnish were perfect. Install
was a snap.
Steve
8/9/2014
I have been pleased with etrailer on my previous order but this recent order not only arrived 4 days earlier than expected but was a better product than I was hoping for. You guys are truly the place to order, receive and be treated like we all hope for. Our next camping trip is going to be much better!!!!! THANKS!!!!
Steve
8/9/2014
This company had a variety of products at a fair price. Ordering on line was easy. I immediately received a confirmation that my order was received. The next day I received confirmation that the product was shipped. So far the service has been great. I ordered extension mirrors for my F150. From what I can see on line, the quality is good and should meet my needs.
Ted
8/9/2014
Renee K. was very helpful. She not only helped me decide which trailer hitch lock would be best for my travel trailer, she suggested the quickest and most economical way to ship the lock. Great customer service.
William
8/9/2014
Ordering process very easy however I wasnt excited about the required survey at the end or at least it felt like it was required.
Fast to fill order which is appreciated
Bobby
8/8/2014
Always great service and lightning fast shipping from etrailer.com!!!
George
8/8/2014
By: John Hendershot
Placed my order on 8/5/14 in the afternoon and received it at 3:00 PM on 8/7/14. WHAT TOOK SO LONG??? I really didnt expect it after the weekend 11th. GREAT JOB!!! Thank you.
John
8/8/2014
suzanne must be as pretty as she is helpful she took time to go over all the questions I had iam doing some custom work on my Harley and she took her time to explain all I needed to know
thanks miss T
john from mass
John
8/8/2014
Your salesman was courteous anp professional. And dare I say he spoke Engish without an Indian or foreign accent. So refreshing, thanks much.
John
8/8/2014
Fast shipping , great service
Kenneth
8/8/2014
eTrailers personalized attention and prompt turnaround time are very impressive. My experiences with eTrailer are among the best of any internet retailer I have dealt with.
Kerry
8/8/2014
Great customer service before and after the sale. Fast shipping on the first part of my order an Extang solid fold toneau cover. The second part was an adapter plate for the new 2014 Ram 2500 5th wheel punk system. I ordered it knowing it was back ordered and I wouldnt see it for 4 to6 weeks, it arrived today on week 3 amazing. It dropped right in like it should. Great prices with free shipping.
Rich
8/8/2014
The experience was great! The representatives on the telephone and the service people worked like they wanted my business. I would use them again in a heartbeat.
Robert
8/8/2014
Great price, Great shipping,Good web site. Will buy again.
Ronald
8/8/2014
Fast shipping and competitive pricing. Thanks.
Ryan
8/8/2014
Absolutely wonderful! Perfect fit and super fast shipping.
William
8/8/2014
excellent service Mike S could not have been better
Barry
8/7/2014
etrailer had my part that I was desperately looking for which saved me around$400.00. Their site was easy to find what I was looking for they did an excellent job for me. They even upgraded my shipping at no additional fee!!
Chad
8/7/2014
Great product,fast shipping and easy install.thanks C.B.
Charles
8/7/2014
AS A FIRST TIME CUSTOMER I AM TOTALLY AND ABSOLUTELY SATISFIED WITH THIS EXPERIENCE!!!! PRICE WAS VERY REASONABLE AND SHIPPING WAS EXTREMELY FAST, PRODUCT LOOKS GREAT AND ARRIVED ON THE SECOND DAY FROM THE ORDER. FORGET THE FIVE STARS AND GO TO TEN STARS. THANK YOU VERY MUCH. WAY TO GO ETRAILER.COM
Chester
8/7/2014
Ive ordered many parts from etrailer the last few months for my tear trailer project and very much appreciate their good prices, speedy shipping, attention to customer service, and well thought out and informative website. I plan to source all of my future trailer needs here.
Christopher
8/7/2014
Easy online ordering, Good prices.Easy online check out. etrailer.com has everything you could ever need for your towing needs.
David
8/7/2014
Unbelievably fantastic customer service.
I ordered my Kayak Rack System on Sunday Night August 3rd, and I emailed your customer service Dept. to make sure it was ordered, and Your Representative George emailed me back within an hour telling me it not only had been ordered, but my shipping was upgraded from 5-7 days to 3-5 days at no extra charge to me.
Mind you, this is all on a Sunday Night.
My System came today just as promised and fit perfectly.
I couldn’t be happier with your company!!!
I will be ordering again.
I am planning on buying a Travel Trailer in the near future. I am sure Ill need something else, and you will be my first choice.
Thanks again!!
Give George a raise!
Dean
8/7/2014
I just purchased a 1999 Jeep Grand Cherokee limited to pull behind my motorhome. I was going to fabricate a tow system myself, before I found you guys on the net. I installed it in about 2 1/5 Hours. The only modification made to my jeep was the holes in the front would not allow the mounting plates to be pushed forward enough to align the bolts. I just cut a sliver from the inside, not visible and bingo every thing went together. I purchase a tow bar as well and installed it for some pictures. We are leaving on a trip tomorrow, and I feel confident it will work as I wish.
The equipment was sent quickly, and beat the receiving date by one day.
Dennis
8/7/2014
Etrailer.com was one of the best online/telephone shopping experiences Ive ever had. I wasnt sure exactly which product to order, so I called the customer service line. The representative who answered the phone was able to knowledgeably answer all of my questions, recommend a great product, and place the order. She also made sure that it was processed quickly so that I didnt need to spend more on shipping to get it here in time. Outstanding service!
Edmund
8/7/2014
You guys rock! Thanks for you expert help.
Edward
8/7/2014
Great product at a great price!
Eric
8/7/2014
Very quick shipping. Exactly what I needed at a reasonable price.
Greg
8/7/2014
quick service and del. great product for the money.
James
8/7/2014
I called my order in on Monday late afternoon. I spoke with a young lady that was very helpful and nice. She was a real person. I will order from this company again soon. It is nice doing business with a company that you can speak to people and not machines. I just checked and my order is out for delivery today. Thank you.
Janis
8/7/2014
I got excellent customer service and superfast delivery. I will definitely buy here again.
John
8/7/2014
Ordered their product and received it the next day.
Very fast service and the product was well made.
Lanny
8/7/2014
Im very satisfied with the sales,service,products,prices and shipping of E trailer.com supplies. I only wish the hitch extension had come stamped or stickered with the max tow capacity as advertised right on it.
Matthew
8/7/2014
This was my second purchase with etrailer. I like how easy the process is and how quick they are to respond to any questions. Everything that I have purchased has been exactly as described and I am confident that if I did have any issues they would be quick to find a solution.
Michael
8/7/2014
Arrived earlier than expected fit perfectly on my 07 Honda Oddyssey! Easy to install exactly what I thought it would be- thanks for an easy process!
Mike
8/7/2014
I am very pleased with etrailer.com!
My order arrived quickly, and when I found a better deal on a competitor site, the customer service at etrailer.com credited back the difference without any hassle.
I also enjoyed having the install videos. My installation was a little more difficult than the video, due to some very rusty bolts, but the video made it very clear to see what we needed to do. Overall, Im very happy with the results.
I will be recommending etrailer.com to anyone I know.
Paal
8/7/2014
Fantastic product and super fast delivery. It took me a little over an hour to put on both sides and a test drive was much better.
Rob
8/7/2014
Received our bike hitch rack sooner than expected, doing business with E-trailer was easy and pleasant.
Robbie
8/7/2014
I couldnt have asked for any better. I ordered a jack for our pontoon, it only took a few minutes to install and it was shipped to us 3 days early. Thanks for everything, we will now be able to enjoy the rest of our summer, not having to worry about waiting on parts, on the lake.
Robert
8/7/2014
I looked at many sites before finding etrailer.com where I found exactly what I was looking for at a great price. Hitch cover goes perfectly with my truck.
Robert
8/7/2014
I was very pleased with my first experience working with etrailer. I was fortunate to work with Juanita who help me through some questions I had on my purchase.
She was wonderful.
Roger
8/7/2014
Great selection. Competitive prices. Fast shipping. Great support. Been a customer since 2004 and they are my primary source for roof rack/hitch related items.
Thomas
8/7/2014
My old, faithful, utility trailer had some pretty delapidated wheels. Rust had got the best of the bead area and they wouldnt hold air anymore. I was pleasantly surprised when I found Etrailers site and all the goodies to be had for your towing pleasure. The rims look great mounted so much that I even painted the rest of the trailer to match. Shes good as new, now! Stupid fast shipping and the friendly folks @ ET kept in touch from start to finish. Ill be back!
Allan
8/6/2014
Etrailers is a great company to do business with. My order was everything I expected. I will be doing all my business you.
Andrew
8/6/2014
placed my order saturday and received it todaywed. great service. i inspected my order and found nothing wrong. now all i need to do is mount the wheels and check the performance.
Ben
8/6/2014
Canadians, Please Take Note. etrailer provides Value Shipping USPS to Canada. Takes a little longer... but the shipping costs are greatly reduced.
Chris
8/6/2014
Have been very efficient in the past. Had a problem this time with getting a call back after a couple of phone messages left for Cole S. in reference to a question she had asked via email. However, after making contact with Jean and Carla the issue was resolved satisfactorily and they even saved me some cash! The item arrived 14 days from the original order date which I think was a little excessive and was mainly due to lack of communication on Coles part. Again, overall Im very satisfied with your service and products.
Frederick
8/6/2014
Katie did every well. Knew what I was ordering and new what questions to ask me to make sure I got the right parts for what I am doing. I do not think there is any improvement needed.
Gene
8/6/2014
The help vidoes were helpful
Greg
8/6/2014
Great experience ! Thanks for shipping upgrade.
James
8/6/2014
I waited till I received my order so I could see how good the levelers worked. Was so easy to set up and level the trailer. Took only about five minutes after hooking truck to trailer. Did the entire operation alone. Also thank etrailer for being prompt with the order.
Joseph
8/6/2014
Like just about everyone else, I use the internet to get the best price on the best product. Its rare that you get both and fantastic service. I got it all from etrailer.com. I purchased a class 2 HiddenHitch for my 2014 Sienna at a fantastic price, received it by express shipping at no additional cost and was able to install it in less than an hour. Im looking forward to doing business with them again.
Kenneth
8/6/2014
Amazing price, shipped within one hour of my order- constant communication. I couldnt ask for better service!! I have previously purchased a hitch that looks amazing still waiting to be used! But cannot wait to get my mats.
Thank you!!
Kristina
8/6/2014
FriendlyKnowledgeableVery quick service
Larry
8/6/2014
Came on time. Easy to install. Only issue is that the hitch was for a Prius and looked like it was on the shelf a long time. It arrived a little scratched and paint chipping.
Mark
8/6/2014
Well you done it again. Good prices and Great service. Keep up the good work!. I even got free shipping on this order!
Michael
8/6/2014
Very reasonable price, prompt shipping and packing, if I needs any trailer parts, etrailer.com will be my 1st choice.
Pei
8/6/2014
My experience with ordering from etrailer.com was exceptional due to Dayna and Debbie. I called and had several questions that were handled with great knowledge and respect by Dayna. I reviewed the web site and decided on a brake controller and called back and got Debbie and she handled the order and some more questions with the same knowledge and respect that I received from Dayna. If my experience with the brake controller and wiring harnesses is a good as the help I got over the phone from these two ladies I cant help but be satisfied. Etrailer can be proud to have these two employees on their staff.
Thanks to Dayna and Debbie and etrailer.
Steve
8/6/2014
Bill was very helpful. He was very knowledgeable and helped me understand my options.
Victor
8/6/2014
Shipping ok, was a hard part to find, and you had it. Thanks so much. Price was very fair, so was shipping cost
Walter
8/6/2014
As always , Carla came through with some great items . The quality and service are excellent.
Wayne
8/6/2014
Trailer hitch arrived and installed easily with the help of a floor jack to raise it into position. The box it came in was damaged quite bad but the hitch was unharmed.
The bike rack seems fine and easy to assemble. The real test is going down the highway with the bikes aboard.
Will
8/6/2014
I am very happy with the way you handled my order. It was fast.
William
8/6/2014
George and Nicole provided exceptional customer service. The ladder arrived way ahead of scheduled delivery and was packaged very well. I have not installed yet, but a test fitting indicates it will work perfectly. Thanks to all!
Acsi
8/5/2014
Good customer service. An item was missing from the box - could have been left out or fell through a hole in the box. No matter, they shipped me the missing item promptly.
Allen
8/5/2014
My experience was great. I miss ordered an item and Erika helped me get the right part ordered and was very detailed on the instructions for the return process. I appreciated her kindness and knowledge through out the process. Please let her Supervisor know how great she was. I will recommend etrailer.com to everyone, great products and great staff, Erika proved it to me, she deserves all the credit. Take care.
Brian
8/5/2014
TERIFFIC, TERRIFIC, TERRIFIC
PRICE WAS GREAT,
SHIPPING WAS FAST AND FIT LIKE A GLOVE
INSTALLION TOOK ABOUT 1 HOUR.
BUT AFTER DOING ONE I THINK I COULD DO
ONE ABOUT EVERY 30 MINUTES.
THANK YOU
Darrell
8/5/2014
I appreciate the correspondence. Ive been kept well informed all along, keeps me confidant in purchasing items sight unseen. Keep it up !
Dave
8/5/2014
etrailer has been excellent to do business with. Not only do they have great product, but shipping is excellent, easy to track, and in the event you have an issue with an order, they make it easy to return and get it right. I do a fair amount of shopping on line, and etrailer is one of the best on-line experiences Ive had.
Ed
8/5/2014
Got what I wanted, when I wanted it and how I wanted, install was a perfect fit. 2 thumbs up.
Gary
8/5/2014
The lady I talked to over the phone. Was very informative and made my ordering experiance easy. Her name was Jan ext.334
James
8/5/2014
Love our Kuat bike rack. It is heavy but works like a dream. Bikes are secure and dont move at all. It easily folds up when not in use. Etrailer was wonderful with communication and service. I highly recommend them and would purchase from them again.
Jill
8/5/2014
bill was very helpful shipping was fast I am very pleased thanks
John
8/5/2014
Just as advertised. Easy off and on. Thanks.
Kerri
8/5/2014
Super sales staff spoke to several of them Jan took my last order sweet very nice and knowledgeable i will buy all my trailer needs there no question about it.
Mark
8/5/2014
Good price fast service
Matthew
8/5/2014
Received hitch minus hardware package, but replacement hardware arrived a week after I called. Install was pretty straight forward, and I opted to remove the muffler from my 2015 Forester for better access to the passenger side frame. Wire guides worked great, and I was able to fish the bolts and spacers through the frame rails. Used a floor jack to gently raise hitch to where I could put nuts on. Muffler heat shield was easy to modify and I used tin snips to cut it.
Michael
8/5/2014
Got a real person on the phone, a fast order, and a tracked order with a delivery time. Installed and ready to go. Awesome.
Reginald
8/5/2014
Items orered were shipped in a timely manner and were as advertised. As they say you cant get any better than that.
Ronnie
8/5/2014
Katie D was the best she took care of everything I needed. I will call her the next time I need to order she really knows how to take care of customers.
Shawn
8/5/2014
Great service
Susanne
8/5/2014
Outatanding customer service. I received an email stating that what I ordered was not available at the regular warehouse. The next morning I received another email stating that my order had shipped. You guys are all over this and doing a great job. Thanks.
Timothy
8/5/2014
Fast shipping and great items! The step bars were well-packed and arrived in excellent condition. Installation went smoothly and they look great! Thanks!
Daniel
8/4/2014
Great service great price. Thanks.
Daniel
8/4/2014
What a great Company, this is my third time ordering from etrailer, very happy with their quality products, shipping, and their customer service ! I would recommend this website to anyone !......thank you etrailer !!!
Dennis
8/4/2014
Shipping was fast, and certainly a great deal that it was free. I really appreciated the video of the Curt Cargo Carrier mounted on the 2014 Jeep Cherokee, as that saved me a lot of money because it showed that I didnt need a swing-away mount like I feared in order to access the back of the Jeep with the carrier mounted. Yay! It was great that the two locking hitches I bought were matched for product code so that one key would unlock both - many thanks. The light kit really needs to have instructions - even your video doesnt show how to actually piece it all together. Maybe not necessary for most folks, but Ive never wired trailer lights before, and feel a little lost even after watching the video, since it doesnt show attaching the wires, or splicing the side lights onto the brown wire. I also dont see off-hand on your site how to leave a product review, or upload the pictures of my installation as was requested. Even getting to this page required hunting down a link in my email. Would also recommend adding a sign-in login at the TOP of your page, instead of hidden down at the bottom. Love, love, love the in depth product videos. AWESOME job. All-in-all, an excellent experience, and I am very grateful for your excellent products and service!
Donali
8/4/2014
The harness kit together with the installation video gives me confidence to do this on my own even though it is a bit involved.
Greg
8/4/2014
E-trailers web site is very user-friendly, detailed, and helpful. Great service, even on a Sunday afternoon.
Gregory
8/4/2014
After a few days of researching trailer hitches via the internet, I decided to purchase a Class 1 hitch for my 2007 VW Eos from etailer. I was first pleased with the price as many other supplier prices were higher for even Class II hitches. Secondly, I was pleased to learn that my order value allowed me to get free shipping. I placed my order at 10:30 PM on Wednesday 30 July. With free shipping, I expected a week or two for delivery. At 4:24 PM Thursday 31 July I received an email notice from George that my item had been shipped. At approximately 2:30 PM Monday 4 August my hitch was delivered to my door. That is less than two full working days!! The contents were checked and everything was verified to be in the box. I had reviewed the installation video on your website when I was still shopping and it seemed that I should be able to easily get it installed. I will followup with comments on the installation and maybe send some pictures. Sending these followup comments are predicated on this 73 year old fat boy getting out from under the car! Wish me well!
Jack
8/4/2014
I was very pleased with the whole process. I was kept in the loop from start to finish. The product was not at the warehouse were I placed the order but was expedited and it was shipped directly from there other location. This allowed the item to arrive on time as stated it would. Thank you for everything
James
8/4/2014
Awesome!, great service and courtious sales person. She was very product knowlegeable. I will be doing more business with e-trailer soon.
John
8/4/2014
Absolutely nice this is faster that I think
I veri happy with my new toy
Jorge
8/4/2014
eTrailer had exactly the parts I needed, and was unable to find locally. Product was received when expected, and arrived in good condition.
Joseph
8/4/2014
I have ordered from etrailer a few times. Shipping has always been prompt, product has always been what I expected, and above all, the customer service when I need to talk to a person has always been outstanding.
Ken
8/4/2014
The purchase experience thus far has been 100 great! The free shipping option was wonderful considering the cost of shipping these days....then to receive an email stating my shipping was upgraded from 5 -7 days to 3-5 days is amazing.
Thank you and Ill keep you posted!
Kenneth
8/4/2014
The folks at etrailer do their very best to provide you with excellent service and product availability. Their level of customer service surpasses all others to create a standard all their own. Every etrailer representative I have dealt with has always answered my questions in depth, been exceptionally courteous, and exceeded my expectations in service. Thanks for doing business the American way!
Kurt
8/4/2014
I was extremely impressed. Vince C. Was very knowledgeable and friendly. I found the items cheaper on another website and not only did Etrailer match, they beat the price by 10!!!!! Highly recommended merchant.
Kyle
8/4/2014
I was very happy with the website and the ordering process. Thanks.
Linda
8/4/2014
I am giving credit were credit is deserved ,called e trailer with a part fit question ,were very helpful and knowledgeable ,answered all my questions .ordered parts and arrived in 2 days would have thought 4 or 5, parts were perfect fit, just as was told. have nothing negative to say great! job etrailer .. very helpful, speedy delivery ,quality product. defiantly a 5 star
Mary
8/4/2014
Great products & prices - great customer service !
Patrick
8/4/2014
There are many options to get trailer, bike racks, crossbars etc. online. HOWEVER, when I came across etrailer.com, I knew I had made the right decision. The website is extremely well organized. More importantly, you can narrow down your search for a given car. This has helped me a lot since the last thing I want to do is order a part that isnt compatible with my car. The quick videos on installation make the process stress-free and easy. But more importantly, the customer service and shipping are amazing. My packages arrive in a timely manner and sometimes even earlier than expected. I have/will continue shopping at etrailer.
Ricardo
8/4/2014
A+. Purchased new brake kits, races, bearings and brake trailer wire on a monday. was at my door on Friday. Everything excatly as ordered. Thank you for prompt service and i will be returing in future to order as i need.
Richard
8/4/2014
I was able to find everything I need to do the maintenance / fix up on a used horse trailer we just purchased. I never doubt etrailer to have what I need.
Stephen
8/4/2014
I am extremely happy with all aspects of doing business with your company! Im sure that Ill be back! Thanks.
Steven
8/4/2014
I ordered several items for my new pop-up, and they arrived quickly. Communication from etrailer.com has been excellent.
William
8/4/2014
I only visited and bought from the site once and didnt know what to expect. However, the selection was ample, and the service was stellar. Should I need any gear in the future, Ill definitely return to this site.
Alexandru
8/3/2014
Great fast and efficient service. Second time Ive shopped, and will definitely shop again. Thank you.
Barbara
8/3/2014
So far, Ive been pleased with the products and the delivery process.
Craig
8/3/2014
Best on-line RV/trailer supply company out there. Outstanding customer service, attention to detail, and a willingness to work with the customer and their individual needs.
Knowledgeable and helpful tech support also.
I always recommend etrailer when posting on a RV Forum that I frequent.
David
8/3/2014
Same quality as the parts store but a lot less. E-trailer always ships fast and the order is always delivered before the expected received date. Very large selection of items.
Fred
8/3/2014
I am pleased with the speed and correct parts from
e trailer. M S did a good job.
Thank you..
George
8/3/2014
This is the 2nd item Ive bought from etrailer.com. Ive found them to be excellent. I will continue to buy from these folks for any trailer items I need which I cannot get locally. And even if I can get it locally I may check the prices here.
James
8/3/2014
Vince, was very professional and was very helpful with a price match guaranty took care of me really took care of me. Thanks
James
8/3/2014
My first order went really good it was all correct and very fast
All seven pieces came at the same time all with in 5 days of ordering
Thank-you.
for the service second order was made
Jaye
8/3/2014
I think etrailer is awesome- Very fast response. I greatly appreciate the time taken to notify me of the shipping of my order and also the upgrade to express delivery. Id definitely recommend etrailer to friends and family :
Jedidiah
8/3/2014
Good experience. Took longer than expected. Price is competetive and free shipping. Great followup.
Larry
8/3/2014
The website is user friendly. I like that you can use paypal to pay. Selection for products is pretty good.
Mason
8/3/2014
They were great to deal with via emails, will definitely do business with them again.The hitch was a breeze to install and wire up in just over an hour.thanks very much.
Mitchell
8/3/2014
Etrailer service and delivery was great. The product Swagman Bike Carrier was thoughtfully designed, and while not quite as good in quality as a Yakima - it works fine and is a very good value for the $$.
Paco
8/3/2014
At the risk of sounding redundant, I f I have a need for specif merchandise I just use Etrailer, they have always had what I wanted or needed. Etrailer advises me of what part is correct for my vehicle and has videos showing me how
Richard
8/3/2014
Really good customer service. I received the wrong item and had no problems returning and getting the right one.
Shannon
8/3/2014
you guys were the only ones who described your product so I knew i was getting the right product. installation video helped too. hope these covers work ? very fast shipping. thanks , Tom
Tom
8/3/2014
amazing service and easy to install.
Andrew
8/2/2014
Outstanding customer service, parts arrived on time and as ordered. Excellent service and pricing two things hard to find today.
Charles
8/2/2014
Excellent value, the fit and styling is great. And shipping, although a bit pricey, was extremely fast.
Craig
8/2/2014
Thanks, Arrived yesterday and installed today thanks for the
good deal and super fast delivery
Dan
8/2/2014
Great Website for parts at good prices!
Ivan
8/2/2014
great service and fast delivery
John
8/2/2014
I always like the quality products, shipping, and other communications. I wish that I could get special offers and discounts…
Lars
8/2/2014
Called my order in ,spoke with Zack very nice gentleman ,very much knowledgeable on all parts i will be a repet customer Thanks
Mark
8/2/2014
Good instructional video and information, quick shipping, and courteous service. Great experience all the way around - thanks.
Patrick
8/2/2014
Deliver of the hitch was prompt.. Installation was a snap.. Would recommend you to anyone !!!
Robert
8/2/2014
This was the smoothest transaction I have had on the internet. The product is as described and the shipping time was fantastic. Thanks.
Rod
8/2/2014
Very professional,knowledgeable and friendly , a very nice place to shop. Thank you!
Vicki
8/2/2014
Excellent service and communication. Staff is highly regarded and we would use for future purchases.
Bill
8/1/2014
Great group. Goes out of their way to support the customer.
Thanks
Bob
8/1/2014
Great products, great prices, Phenomenal shipping !!!
Have placed two orders with etrailer.com, they both shipped the same day as ordered and I received both two days later in Virginia with only standard shipping. Thats great service in my book....
Thanks etrailer.com
Bruce
8/1/2014
The site and staff were very helpful. The extension arrived quickly. I would recommend this site. Thanks!!
Carl
8/1/2014
Extremely good customer service. The product was the best price we have found and we researched! We were very happy with the quality - just what I was looking for. Thanks and well certainly visit again.
Charles
8/1/2014
Product arrived much quicker than anticipated. I will recommend etrailer.com to anyone in need of parts, and will return for any needs I personally have.
Dennis
8/1/2014
Jennifer was very good in her knowledge of my parts, was very courteous, and shipping was quick. It good to deal with good people and good company. UPS delivered today.
Gordon E.
8/1/2014
Great selection! Bullet proof packing! Cat couldn’t scratch it! Great prices on everything and love the ability of one stop shopping on all my needs! Exclamation points should say it all! I know Ill order from these folks again and soon! Thank you for everything!
Guy
8/1/2014
As usual, quick an easy.
J. Larry
8/1/2014
Great experience every time
James
8/1/2014
Transaction was smooth.
Tech support was great.. and in english!
Shipping was fast, on time, and damage free.
Price was the best I could find.
I will do business again.
Jason
8/1/2014
Very good experience with common sense help from Heather. Took two minutes with her what I didnt receive from two days on line from Pros. Thanks
Jerry
8/1/2014
ReceivedI Was So surprised When I Received My Order And It Had Not Even Been 36 Hours. Thats Crazy. Ive Never Had An Order From Any Place Reviewed That Quick. Thanks So Much.
Still In Amazement Jim!!!
Jim
8/1/2014
Excellent experience. Erika W. was the salesperson I dealt with very helpful and took great of me with my order. Will defiantly contact this company for any future trailer and accessories I need. Thank you, Keith
Keith
8/1/2014
Great customer service.
Mike
8/1/2014
Very Satisfied on order process and shipping info
Easy site to work with. Has everything needed to install trailer hitch & wiring kit with a video to help
Mike
8/1/2014
Thanks for the great experience thru internet, order arrived in a timely fashion and fit great, again thank you, will buy from etrailer again
Paul
8/1/2014
The brakes went on fast and easy, everything fit like a glove and now I have brakes that work. Prices were a good deal I thought. Shipping was fast and free. Thanks, etrailer
Ray
8/1/2014
Fast, shipping, perfectly sent what was ordered, I definitely will recommend this place for all and any automotive needs.
Richadr
8/1/2014
Great service, pricing, order filled & delivered as requested.
The etrailer videos are extremely helpful.
Robert
8/1/2014
Excellent service! Great selection with knowledable tech support for product recommendation.
Roger
8/1/2014
You guys are GREAT. Placed my order on line on the 26th and I received it on the 31st. Im very happy with the prices and will order again.
Terry
8/1/2014
What do I think? I think any shopper would do well to give etrailer.com their business for quality, price, service and customer satisfaction.
Especially if you get lucky enough to have Katie D help you get it right.
Vernon
8/1/2014
Excellent service
William
8/1/2014
Very satisfied with the service. Received my order quicker than I expected. One of the better companies that Ive have done business with.
Brett
7/31/2014
I Spoke to Rose, a very pleasant rep.
She had the answer to my question without hesitation.
Very helpful. I enjoyed having the conversation with her.
Dont lose a GREAT employee.
GIVE ROSE A NICE SALARY INCREASE ! !
SHE DESERVES ONE.
Bruce
7/31/2014
Extremely well organized web page.
Very easy to navigate. Like that optional products are
listed along with product purchased. Prices are very
reasonable. Shipping is quick and free! Would definitely
recommend to anyone interested in anything to do with trailers
Charles
7/31/2014
etrailer has always given me prompt and courteous service, good products fast service.I will continue t o shop with etrailer. Danny
Danny
7/31/2014
This is the 3rd item I have ordered from etrailer and so far I am please with there prompt shipping. Items match the on line description so I received what ordered without a bad surprise.
Darrell
7/31/2014
Easy shopping and fast shipping. I will definitely be a return customer.
Doug
7/31/2014
Renee was awesome!!!! I love my new mirrors and they really help. I cant wait to pull my camper next time. The first one took about and hour to do just because I went slow figuring out how to disassembled my 2013 silverados door without breaking anything. The other side took like 20 mins. They fit perfect and look just like stock. Thanks so much!!!
Eric
7/31/2014
This is my second purchase. Etrailer folks are very professional and know what they tanking about. I got the part which I need with no issues. As of now I will continue to used them and their services. Outstanding! !!!!
Febian
7/31/2014
Karen C was courteous, efficient and knowledgeable.
Frank
7/31/2014
Suzanne was knowledgable and was able to help me choose the right hitch and accessories. The price was good and shipping was free. Already received an email that my order has shipped. Great shopping experience overall.
Gary
7/31/2014
As always, orders are shipped immediately.
Jackson
7/31/2014
You guys are awesome!!! Highly recommended and lowest prices on the web!
James
7/31/2014
Aside from being a great company to do business with, George J. went above and beyond and made sure that my purchase will be delivered sooner than expected. To me as a customer that is service not only with a smile but with people who you want to do business with in the future. I thank George J. very much.
Lawrence
7/31/2014
I had a great experience with my purchase. I was given excellent advice and I couldnt believe how quickly my order shipped. We are trying to get our daughters truck ready for when she goes away to college and we are in a time crunch so when I saw my ordered had shipped 2 hours after I placed it, I was elated!! Thanks so much!!
Lynne
7/31/2014
Received tailgate in good condition, did lack a few bolts and nuts. Easy to install and a nice fit. Would recommend etrailer to anyone looking for tailgate.
Melvin
7/31/2014
Prompt and reliable. This is a very good supplier.
Michael
7/31/2014
My ordering experience was great. The order person said it would take up to 5 days to receive my order since one of the pieces was to be shipped form the mfr. As it turned out, I recieved an email from Amy E on Sunday, July 27 saying the order was shipped. I received it in 2 days. Fantastic service! I have not installed it yet because it has been too hot outside, but as soon as I do, Ill write back with an install report. Thanks so much.
Mike
7/31/2014
friendly sales staff, guck to provide correct part number,and arranged payment, and shipping, super fast, I would buy from etrailer again, thanks, norm
Norman
7/31/2014
Very satisfied with the on time delivery of my racks. A very good shopping experience and the website is very intuitive. Thanks!
Olivier
7/31/2014
So far Im very happy with the service and professionalism
Paul
7/31/2014
got a lot of help from jena. helped me make a good choice,pleasant to talk to and sensed genuine concern which you dont find much of today
Richard
7/31/2014
Could not be more pleased!!! Product arrived today, installed as easily as your video showed which was a huge bonus, and works perfectly. I also was impressed with how fast you processed my order and provided excellent tracking for it!
I would definitely go to your site and order from you in the future!
Ronald
7/31/2014
Very fast response, Ordered one day and received the next. Thanks very much.
Very easy installation, 8 min time.
William
7/31/2014
Erika couldnt have been nicer or more helpful. She took the time to research and answer all my questions.
Cathy
7/30/2014
Very good service - the salesperson knew all about his business and worked out what I needed very quickly. Put together the package I needed and got it sent out right away. A linkage pin was missing in the package, but just one phone call got it sent out in time.
David
7/30/2014
Fast delivery and quick install. This is a must have if you own a fifth wheel.
Donovan
7/30/2014
excellent service.
Gene
7/30/2014
I am very satisfied so far.
George
7/30/2014
FAST SHIPING OUT THE DOOR !
Joseph
7/30/2014
I was very satisfied with the service I received my order shipped out very quickly and when I received my order, it was exactly what I had ordered and was well packaged. Thank you!
Kathryn
7/30/2014
Everything arrived on time and in good shape. I liked the free shipping. I ordered everything on the 24 and was at my front door on the 29th which includes a weekend. Had a little trouble with the shopping cart kicking my order out, not sure whose fault it is but still a little annoying took about 3 times of looking everything up again.
Kyle
7/30/2014
AWESOME SERVICE!!
Karen C. was a pleasure to speak with and took care of all my needs and questions. Karen even got my order out the same day! As a matter of fact, my order just showed up at the door. Now that is service!!
Lance
7/30/2014
I was very pleased and impressed with their service. I had a question on a product and hesitated to call, but becausecof a back order they called me and I was also able to get my concern about a product answered.
Lois
7/30/2014
Super fast delivery!Great service!
Mark
7/30/2014
Shipping was awesome and arrived when promised. The bike rack works very well.
Mike
7/30/2014
SO FAR THE RESPONSE TO MY EMAILS AND THE SHIPPING SPEED HAVE BEEN GREAT. I WISH ALL ON LINE RETAILERS WERE AS RESPONSIVE. THANKS FOR YOUR SERVICE.
Paul
7/30/2014
1 Communication concerning my order was well above average.
2 I liked the fact that the link to tracking the shipment showed a map from origin to destination with stops in between. This helped me plan more efficiently when to expect the shipment and, in my case, question why my order got shipped to the wrong city. I cannot fault e-trailer for human error associated with the carrier. The problem was solved quickly, but it delayed the shipment by a couple of days.
3 the best and most awesome help was the short videos on how to install the wiring harness. The hitch itself was self explanatory. It only took me a little over an hour to install everything. Very easy work thanks to the videos!
Shawn
7/30/2014
My part was back ordered and the people at etrailer kept me updated on progress, and I received my tailgate lock from 3 days before expected delivery
Anthony
7/29/2014
I purchased a weight distribution control hitch for my pick-up. I wasnt confident that I pick the right one so I called customer service. Marcia helped to figure out which control hitch to purchase. Thanks again Marcia!!
Bill
7/29/2014
Got everything I ordered and on time delivery. I was very pleased with my purchases and your service. I will order again.
George
7/29/2014
I love E-Trailer!!!!!!
Harry
7/29/2014
Great service. My order was going to be delayed by 1 day and etrailer contacted me regarding this very minor issue. I was very pleased that they took the time to call me to keep me posted on my order.
Jeff
7/29/2014
Wow this is just super I order it yesterday and its been ship out today.This has to be the best service I have ever had on an order.Thanks so much.
Kenneth
7/29/2014
Always a pleasant experience dealing with you folks.
Larry
7/29/2014
This is one of the most profesional vendors I have dealt with in 10 yrs or more buying online. Very fast turnaround great packaging well made products. Thank you L Dearth West Virginia
Larry
7/29/2014
You had what I was looking for an was shipped right away
At a very reasonable price. Thanks
Larry
7/29/2014
Great service and great products. I have ordered several times from etrailer.com and have had pleasent experiences everytime. Thanks.
Matthew
7/29/2014
Great experience, and great return on info
Michael
7/29/2014
Good Customer service.
Patrick
7/29/2014
Great etailer. Great pre-sales service, fantastic website full of videos and helpful info, great prices and fast shipping. Who could ask for more?
Robert
7/29/2014
easy ordering and shipped fast. This item will work great as soon as I get it mounted I will shot you all a picture.
Sam
7/29/2014
Just placed my second order with e-trailer, and got an e-mail saying they were expediting it as a thank you for ordering from them again. These guys are great! The prices are very reasonable, free shipping, and when I had a question on my first order before I placed it, the tech support person on the phone understood exactly what I was asking about, researched it on the spot, and got the answer I needed. I am totally using these guys to pimp out my ride 2002 Suburban! first purchase was a trailer hitch to tow our new tent camper. Came quickly and looks and works great! The second order today is for roof mount bicycle racks. They make it so easy! Video reviews, installation demonstrations, and live people to answer any questions. Whens the last time you got live support from a company outsource to India doesnt count? eTrailer, you guys are the real deal in my opinion. Thank you!
Steve
7/29/2014
So far, customer service has been very responsive. I ordered my hitch and carrier Monday night, and received it the following Monday. I was really hoping for a little shorter time considering they are in Missouri, and I am in Kansas but it was standard shipping. They were very competitively priced, but I did manage to find an item for less. They promptly processed my credit for a price match with no trouble what so ever. They double boxed the hitch and cargo carrier, which is better than I can say Amazon did. I just helped a buddy install a hitch for his truck last week, and the box was destroyed that shipped from Amazon.
I only have 1 item still outstanding. I was shorted 1 of the washers for my hitch, and have emailed customer service. Im still waiting to hear back. I had to go buy a washer from the local hardware store, but it isnt as heavy duty as the ones provided. Im sure it will be sorted out.
I had read all the positive reviews and wanted to give it a shot. Over all Im pleased, and once I get my washer, Ill definitely continue to do business and refer others to etrailer.
Tim
7/29/2014
Very easy to deal with, great info on web site on products!
Tracy
7/29/2014
So far it has been a great expereince. When I get to the installation I will let you know how the video works out
Vincent
7/29/2014
service could not be better. a-one
sales man was great. Thanks william
William
7/29/2014
etrailer was prompt, easy, and the follow through was great.
Zach
7/29/2014
Great Service and delivery! Not to say the Price is Right!
Great Web Site and returns are the easy.
Angela
7/28/2014
This was my first buying experience from etrailer, and all that needs to be said is WOW!! Quick, well packaged, and totally correct. Finally a company that actually cares about its clientele. I spoke with Matt just before ordering and he was so helpful and polite, a pleasure to talk with. I hope in the future etrailer doesn’t try to fix something that obviously isnt broke. Great products, staff, and service. Nuff said.
Bobby
7/28/2014
Really good website easy to find what you need!
Bradley
7/28/2014
Always a pleasure to shop at etrailer.com.
Bryan
7/28/2014
Ordering online was simple and fast. They even expedited the shipping at no extra charge.
THIS IS ABSOLUTLY THE BEST WEB SITE I HAVE EVER USED. BEST SELECTION OF PRODUCTS, BEST PRICES, MOST INFORMATIVE, ON THE WEB.!!!
Jim
7/28/2014
Awesome experience talking with and ordering parts from the 1-800 number. The part was ordered, and I received a confirmation that the part was shiped in less than two hours. Thanks !
Joseph
7/28/2014
e-trailer The best for all your hauling needs. Great prices. Video instructions. Product quality. Use them all the time and reccomend them highly.
Julie
7/28/2014
Placed an order at night, next morning first thing ,George sent email saying it had shipped. Had hitch in three days . Thank you.
Keith
7/28/2014
Very fast shipping and well packed I will purchase again .Thank you
Mark
7/28/2014
Everything I have purchased from etrailer has been just what I wanted and delivered on time .
Neil
7/28/2014
Good price, great service!
Scott
7/28/2014
Excellent service. Very reasonable shipping fees. Im happy.
Thomas
7/28/2014
I was shipped three of the left side backing plates and only one right side, one of the left side backing plates had a part welded on poorly was slightly crooked causing a missalignment problem. This being said, I called them and talked to very friendly and helpful people, they shipped me the correct part swiftly and sent me a packing label to return other part back to them. All the components mounted correctly and saved me a fair amount of money and headaches as all the local trailer places that didnt have parts in stock, wanted me to bring in old components I was still using trailer until parts arived and couldnt take it apart hoping they could match parts up Despite order/shipping mix up I will definitly use them in the future and will recommend them to others.
Brandon
7/27/2014
STEPHANIE, DID A GREAT JOB TAKING CARE OF MY NEEDS, THE SERVICE I RECEIVE AT ETRAILER.COM WAS EXCELLENT.
Carlos
7/27/2014
The hitch and bike rack purchased are of really good quality and the instructions were easy to follow. I ordered with etrailer as prior reviews spoke of fast shipping. My experience was not quite the same. I placed my order on a Sunday hoping to have them by the next weekend. Items did not ship until Wednesday night after I called due to not receiving a tracking number. Unfortunately, items did not arrive until the following Monday. I am located in New York. Again, the product quality is great and I would still recommend buying through etrailer, but would lower my expectations when it comes to shipping and delivery.
Daniel
7/27/2014
Great!
James
7/27/2014
Regina S at etrailer was very helpful with my order for a brake controller and connector. The ordering process was completed quickly and easily and it arrived on time. I appreciate being able to track the order as well. I would definitely recommend etrailer to others would order from them again.
John
7/27/2014
The ordering process at your site was very easy. The product was delivered very quickly as promised and meets all our expectations.
Paul
7/27/2014
Very satisfied with both the product and the service. Got exactly what I needed and the time from order to receipt was a lot shorter than expected.
Paul
7/27/2014
Very good shopping with you!
Shaun
7/27/2014
What good quality product!!! Installation was easy and straight forward, the hitch was very well built. Very refreshing to get what you order and have it work as designed without having to modify or rig it to get by. Thank you!! Shipping was kind is slow though
Stephen
7/27/2014
I just purchased 2 K Source Extra Large Universal Clip-on Towing Mirrors. Seem to work very well and very simple to install. First tried to order a set of tow mirrors and they had been discontinued. With the very patient and great help of Matthew C. I was able to get the universal mirrors. Would most definitely order from etrailer.com again..
Timothy
7/27/2014
Salesman was knowledgeable and helpful. Product arrived in good shipping package and delivery was prompt, in two days.
I might remark that the video shows the tire claw going on a wheel that is not mounted. The actual experience is there is interference with the hub and brake drum when the wheel is mounted. I still am satisfied with the product.
Charles E
7/26/2014
This is the second order Ive placed with etrailer.com. I had a tricky situation, trying to get a bike rack onto a 2x4 RV bumper smaller than standard and these folks had all the parts I needed to piece it together. I used their product videos to help figure out how to solve my problem and then I knew what to order. Everything has come exactly as it appeared and Ive never had better customer service, especially from George and John. Its really refreshing! THANKS!
Emily
7/26/2014
Quick delivery...very reasonably priced compared to dealership costs for a virtually identical item.
Jeff
7/26/2014
Awesome experience, fast order processing and shipping. Great company to do business with. Absolutely will recommend to friends and family.
John
7/26/2014
Renee was very nice to deal with and would make you want to order again. Your prices were very reasonable. Thank you.
John
7/26/2014
material looks ok, as advertised. Delivered on time to south NY state in four days, well boxed for UPS.
Ken
7/26/2014
Had what I needed and answered questions about the project, good experience !! Thanks.
Leo
7/26/2014
I HIGHLY recommend using etrailer.com for ALL of your vehicle needs. I did a lot of research within their website, was able to reach a professional, friendly, and thoroughly knowledgeable customer service rep, made my purchase, and am using my item with enjoyment and ease!
Melissa
7/26/2014
Im heading into my second vintage trailer rebuild/restoration, and I am an avid believer in brakes on trailers. Safety first. Sure, it adds to the cost, but think of the cost of an accident because of a sudden stop where the trailer pushes your car/truck into someone or something else. Probably much more expensive than brakes if that happens. I recommend eTrailer to all of my friends due to their breadth of products, their knowledgable staff, their great instructional/educational materials online, and their excellent service. And no, Im not a bogus paid or unpaid endorser.
If you are new to what you are doing, I would encourage you to speak to a rep, since they will probably tell you more about what you are doing and need than you will figure out on your own. Usually, I wing it online, and I have missed things I needed. They ship fast. If they make an error, they make it right. And that is fast too.
Nancy
7/26/2014
I received my replacement part for my Yakima Holdup bike rack well before the estimated delivery date. It is just what I needed, at a good price, and on time. A very good experience.
Pete
7/26/2014
Got the tires, They look much then the trail America ones on my travel trailer. Will most likely buy from e-trailer again. Tires were shipped on time and they were in 4 boxes. Great job.
Robert
7/26/2014
I think that was the fastest most efficient order I have ever placed on-line. One day from original order to shipping! I am confident I will receive the items in perfect condition
Ronald
7/26/2014
Top notch customer service. They make it right with no hassles.
Stan
7/26/2014
I had a more than satisfacory experience dealing with the customer representatives. They were helpful and knowledgeable in assisting me in ordering the correct parts I needed.
William
7/26/2014
Easy to order and excellent constant email updates. I have not installed the hitch yet, but everything I ordered arrived as expected.
Brian
7/25/2014
etrailer is the best, this is my second order this summer, service and products for rving. THANKS.
David
7/25/2014
Excellent experience from finding what I want, to paying and it shipping. Thanks for a great experience.
Frederick
7/25/2014
etrailer is a good place to buy anything. I have had trouble since the middle of March getting my order the sidewinder from Reese. Back order, back order, back order.
etrailer had it in stock and shipped it out the same day I ordered it.
Thank You trailer for your great service…
John
7/25/2014
I had he pleasure of dealing with Katie D at etrailer.com and she was phenomenal. This was my first time ordering with etrailer.com and my first time needing replacement parts for my trailer. Katie D walked me through the requirements and was extremely patient and thorough. My order was very close to their cut off timing to ship for a Friday delivery and she said that she would do her best to help get the order out - she did it!! I checked the tracking and it is due to arriveas exected. Great experience and I highly recommend etrailer.com - and Katie D in particular!!!
John
7/25/2014
Very pleased. The on line questions were very helpful and both questions I asked were addressed. EXCELLENT communication before and after the sale. I have etrailer in my favorites now.
Justin
7/25/2014
Little slow at shipping, but no great deal
Ken
7/25/2014
Ive been working with Cathy T. throughout my transaction with e-trailer.com and I must say shes very good . When she told me shed contact me when my hitch was approved by Draw-Tite for my vehicle I only half way believed it, then she did by e-mail and phone both. That convinced to buy the hitch from e-trailer, I appreciate honesty. So thank you Cathy !! Kudos for having customer service in this country also!!!
Pat
7/25/2014
Im not so good with online stuff so I was glad that I was able to talk with Heather who was very helpful and personable she said she would follow up and she did the hitch arrived on Thursday and I just ordered it on Monday I had the hitch installed in 5 hours only because of the wiring but still had the vehicle ready for my kids to make there move to a new start, thanks for all you guys do to please your customers this is my second hitch from e trailer and I will recommend you to all my friends and family.
Peter
7/25/2014
I ordered a hitch and carrier for my 2014 Ford Escape.
The first hitch was damaged during delivery. Rebecca with e-trailer was awesome! She helped get a brand new hitch shipped back to me within 3 days. The new hitch and carrier went on perfect. Im looking forward to using this product for family trips. Great product, great customer service 5 stars!
Randy
7/25/2014
The fast turn around on an order is phenominal...second time Ive ordered from etrailer.com and both times received the order amazingly quick. This time I ordered in the morning and was notified it shipped that afternoon. You dont get that kind of service from many on line stores.....
William
7/25/2014
Great Items, fast shipping, and more than willing to help find the right item you need. Will definitely buy from again!
Carl
7/24/2014
Great product, just what I wanted and could not find in any retail outlet. Service was outstanding, as a retailer myself I was truly impressed. I was kept informed of every step in the delivery process.
David
7/24/2014
Hitch arrived quickly. Installed as described. Fits perfectly. I would use etrailer.com again without hesitation. Thanks!
Ethan
7/24/2014
This was my third major purchase from etailer.com. I am 100 percent satisfied. Great prices, great service, and great people.
Harry
7/24/2014
very good service and super fast shipping considering it came snail mail.
Jeff
7/24/2014
etrailer customer service Rebecca was very helpful and knew the Thule products well. Shipment was very fast, I have installed without a problem.
Recommended!
John
7/24/2014
I think Rebecca N. was awesome. I havent received the order yet but she was great over the phone. The website wasnt allowing the free shipping option and she was friendly and courteous and then notified me when the glitch was fixed. Good Job!
Joseph
7/24/2014
We received our order for a hitch and a bike rack from e-trailer one day earlier than expected. The boxes looked good and so did the contents. My neighbor and I had the hitch installed on our 2014 Chevy Cruze whithin 30 minutes of its arrival. It was easy!!The only glitch in the instructions was that it stated use a 3/4 socket for tightening the nuts, in all actuality it was 11/16, not a biggie The rest was as shown!!!!
Kenneth
7/24/2014
This is not the first time I have ordered from etrailer. Again, this is the best online shopping experience I have had. Shop the site, make an order, the product arrives before schedule, and the quality is always excellent. The products are exactly as advertised.
My last trailer hitch is still on my old vehicle and this order is on my new vehicle. Both install by myself in under 45 minutes.
Thank you etrailer for providing a great service!
Kian
7/24/2014
Superior products and customer service that is second to none!
Melissa
7/24/2014
I think all my trailer and hauling needs will be perchase at etrailer.
Michael
7/24/2014
Speedy Service. Right item the first time. Item package very nicely. Second time using etrailer.com.
Michael
7/24/2014
I had a great experience with etrailer. Stephanie, my salesperson, was very patient and knowledgeable, guiding me through the labyrinth of the tire possibilities for my home made trailer. She is the best and with great prices and free shipping for this order, I will be back.
Mike
7/24/2014
Rails & brackets were shipped expeditously. Began install about 9am & finished about 2 pm. Thanks for the good service and good product at a good price. The free shipping was a nice bonus. Thanks for the courteous attention. Pierre.
Pierre
7/24/2014
Product is what I order..cost OK but long time to deliver.
Richard
7/24/2014
Great price. Friendly and helpful staff.
Robert
7/24/2014
Product was shipped promptly and arrived without any delay. Very smooth, courteous transaction.
Robert
7/24/2014
Everything went like clock work, delivered on time and priced reasonable with no shipping charges.
Stephen
7/24/2014
Very helpful customer service staff, fast service, best pricing found. Thank you.
Steven
7/24/2014
Placed order & 4 hrs. later it had shipped. Price was great!
Tom
7/24/2014
I was very impressed with the customer service. Really excellent ! Regina was great, very helpful and professional.
Alex
7/23/2014
Very friendly, and knowledgable personan on the phone. Answered all my questions. Gave my card info and the product was shipped next day. waiting to receive delivery. Excellent service, so far.
Arlen
7/23/2014
My order was on its way in less then 12 hours. Thank you, Bryant
Bryant
7/23/2014
Well, since I bought my first bike rack from you folks and was happy with the service, I came back for more, that should be a little hint :-
I mentioned this last time too, and will say it again, as far as a web based sales company, I have not seen anything close to your high level of response and service. Im serious, the response time is quick, informative, and most of all I actually receive the feeling that you care. This must be because etrailer maintains a great group of folks for long periods of time.
Anyway, I have and do recommend your company to others and the next rack or trailer related item, Im coming back.
Thanks to Nikki for her assistance.
Sincerely,
Dan
Daniel
7/23/2014
Looks like a great product and I liked the price too.
Dwight
7/23/2014
Good communication on sale and delivery.
Jerome
7/23/2014
I called and placed my order with Kelly S.on Sunday at noon. I needed the item no later than Thursday morning. She assisted me with timely shipping and delivery and assured me it would arrive on time. She was very helpful with my order and was a pleasure to work with. Thank you very much E-trailer and Kelly S. I will not look elsewhere for the parts and materials needed that E-trailer provides!
John
7/23/2014
Very quick response.
Jurgen
7/23/2014
Etrailer had exactly what I needed, and even with shipping was the best price around. Items arrived in a timely manner, and the email updates kept me informed of the shipping status. Im sure I will be doing business with them again.
Lance
7/23/2014
Order two items to complete the hook up of my Prodigy P2 brake controller. Nicky took my order and was polite and efficient.
The products were shipped immediately with a USPS tracking number. It arrived from the USA to Canada in about 4 working days.
When I let them know I received my order, I received a follow up email from Judy in Customer Service thanking me for letting them know and encouraging me to call them if I needed any further assistance.
I rate them top notch for product, price, quick delivery and service. I couldnt ask for more.
Len
7/23/2014
Katie D. was great over the phone. She helped me adjust my order by phone quickly. I was able to walk out and even double check my vehicle after she reminded me about product specs just to be sure I was getting the right stuff all while on the phone. I wish every sails person I spoke with over the phone had that type of energy and care about her customers. Thanks!
Luke
7/23/2014
Knowledgeable staff and quick to respond to my order. My part was not in stock and a employee contacted me to inform me about it and I was given another item number that I can use that was in stock. You have a lot of great, useful items and I will be ordering more soon. I love your user friendly website.
Marvin
7/23/2014
love this place good deals fast shipping
Peter
7/23/2014
Impressed with the ease with which my order was fullfilled . The gal who I dealt with was very helpful. I called and changed my order with no problem.
Rod
7/23/2014
Excellent service, associate I talked to on the phone knew what I was talking about, asked appropriate and good questions and responded in a very professional way.
Roger
7/23/2014
What a surprise! Your web site is fantastic. Easy to navigate and great information on each product. Just seconds after my order an email from George J. told me by email that it would be shipped within 24 to 48 hours. With a direct link to the shipping details I could track my order and once again, what a surprise, it arrived a day early! I have not received an order from anyone that has arrived a day early since.....never! I will be ordering more product and thank you for the great service. Oh by the way, the product was perfect. I am in the transportation business so it is all about the service to me. And a great product as well.
Ron
7/23/2014
Cant ask for anything more. These guys go above and beyond. The zappos of towing stuff. I was able to install out our new hitch on our X3, and everything was exactly as they said it would be. Excellent work, it was a pleasure.
Tom
7/23/2014
My order got mixed up so I called you today and talked to a very helpful man who straightened things out. I didnt get his name but he was very knowledgeable and courteous. Thanks
William
7/23/2014
Really great order and fulfillment process. If there is an issue they email me right away and usually any issues are resolved quickly. I have order several things from etrailer.com and are very satisfied.
William
7/23/2014
Very friendly and helpful sales rep.
Angela
7/22/2014
another awesome purchase from etrailer, I purchased tow mirrors and they were exactly what I needed.
Anthony
7/22/2014
Everything went well. Shopping, buying and the delivery was all better than expected
Bruce
7/22/2014
GOOD PRICE . FREE SHIPPING , GOOD CUSTOMER SERVICE. JENA FOLLOWED UP LIKE SHE SAID AND PART ARRIVED ON TIME .
THANK YOU JENA
Byron
7/22/2014
Quick, accurate service.
Donald
7/22/2014
All went well. Fast order and fast shipping. Great service!
Duane
7/22/2014
Even though I was unhappy with my original I am still impressed with your companies response. The hitch I ordered was made in Mexico which I specifically did not want. I called my salespersonJuanita and explained my problem. She remembered our conversation and that I wanted US made products. Once again she rode above most representatives that customers usually have to deal with. She fixed it with sincere apologies. Your price matching policy was also a plus. You should bring your website up to date so that your customers are not misled and your salespeople are not put on the spot that is not even remotely their fault. Juanita and those like her deserve praise from youand maybe a bonus or raise. Sincerely Ernie Schoeffel
Ernie
7/22/2014
Great experience.
Guillermo
7/22/2014
Great job I appreciate how they took care of me and got the order out. Thanks so much
Harry R.
7/22/2014
Great Retailer! Delivered as promised and the product works as advertised.
Jerry
7/22/2014
Etrailers is an excellent place to shop! The website is very easy to navigate. Ordering and receiving my parts were on time. The parts have been very reliable and best of all, the videos helped me make intelligent decisions before I ordered my parts. I ordered brake parts to keep us safe during travel. Excellent products. I recommend etrailers to anyone and everyone. Thanks again.
Jose A.
7/22/2014
Amazing customer service! I got a personal email within an hour of ordering ordered at 8 pm noting that my order was in stock and would be shipped out promptly. Next early morning, received confirmation of order being shipped!!! They saved our family vacation!! Thank you so much. Amazing. will definitely use etrailer.com again.
Kathy
7/22/2014
Just purchased four pairs of vinyl tire/wheel covers for my two tandem trailers. The order was shipped promptly and arrived within a few days. Email updates informed me of the status of the order. The covers fit well and look good. I will shop with etrailer again
Leonard
7/22/2014
I have ordered from etrailer several times now. Mostly just via the website but this last time I called to get some additional help with the product I was looking for. Every one of my experiences has been fantastic. The customer service is excellent, the products have worked perfectly, the shipping has been very fast, the prices are good. I will continue to order from etrailer for all my rv needs. Thank you etrailer!
Loren
7/22/2014
Ordered this stuff when in Fort McMurray, AB and thought it would be ages in arriving but.....no arrived very quickly.
Lynn
7/22/2014
Perfect experience. I ordered my product from etrailer.com despite finding it slightly lower elsewhere. Etrailer provides so much useful information and the reviews convinced me that if there was a problem they would be there to make it right. Of course they honored their Low Price Pledge timely.
Mark
7/22/2014
I have purchased a couple things from etrailer and both times the products were shipped promptly
Mike
7/22/2014
Everything went very smooth. I had made a mistake on my first order which a claim rep noticed and called asap. everything was corrected and shippment went out with no problems. received all ordered parts with nothing missing or back ordered. i would recomend this company to to anyone.
Norm
7/22/2014
Product ordered was what received. Pricing was in line and shipping was fast. Have added to my favorites for my future trailer needs.
Roy
7/22/2014
London was great help. Thanks!
Ryan
7/22/2014
the parts I ordered were the ones I needed.
Sharon
7/22/2014
The staff is super helpful and communicates well. The products are of good quality and are relatively easy to install. I purchased a trailer brake controller, trailer mirrors and nerf running boards for our 2006 Toyota Tundra. I am very satisfied with both the products and the service and would recommend etrailer.com to anyone. Thanks and keep up the good work.
Steve
7/22/2014
It was all good.
Allen
7/21/2014
I do quite a bit of online shopping both personally and for our business, and I can say with all the customer service I have received, etrailers customer service is by far the BEST I have ever dealt with. I ordered side view mirrors for our car, and after placing the order I had a sales representative call me and suggest a faster way of shipping, which also gave me free shipping. The company immediately credited back the shipping charge, with no questions asked!!! I will most definitely be using etrailer for future business and referrals to all of our friends. Thank you so much for such kind, OUTSTANDING employees!
Amy
7/21/2014
A little slow in processing the order , otherwise ok
Douglas
7/21/2014
Etrailer.com is a phenomenal website. Every product has multiple pictures showing different angles and the product descriptions are very detailed. You know exactly what you are getting and there is no second guessing on what parts you need. Orders ship fast even on the weekends! A+
Evan
7/21/2014
Off the charts in satisfaction
Harold
7/21/2014
Very professional,friendly and fast service
Iosif
7/21/2014
service was great and the part that I ordered was exactly what I was looking for. pictures speak a thousand words...thanks. The best online service experience I have had.
Jason
7/21/2014
Ordering through etrailer is quick and easy. They offer top quality products at a good price. This is the 2nd time that I have ordered from etrailer, and I will order through them again
Jim
7/21/2014
I want to thank you for the best customer service I have had in a very long time. Rebecca great I would recommend your company in the future.
Kevin
7/21/2014
eTrailer makes purchasing a hitch a very good experience. The videos give you a good idea of what to expect on installing the hitch. Also Ricky is very knowledgeable about the different hitch choices. I have purchased here before and will again.
Max
7/21/2014
Rebecca did an excellent job in quickly understanding my goal and made appropriate recommendations this past Saturday. Timely order status was provided and I picked up the complete order Monday morning. I am a repeat customer and will be back.
Patrick
7/21/2014
Excellent service! Kelly was able to answer my questions and complete my sale very quickly. She was very through and concise. Excellent employee!!!!!!!!!!! Fair price and quick delivery scheduled......Thank you!
Paul
7/21/2014
Ive order twice from etrailer and both times the shipping time has very quick. Im about a thousand miles from them and my stuff arrives in 3 to 4 week days.
Im very pleased and next time I need something they may carry, Ill shop there first. Nice site for tracking of the package, too.
Rickie
7/21/2014
Very good service and quality products
Riley
7/21/2014
nice, friendly, prompt.
Roxana
7/21/2014
My order arrived on time and as advertised. Thank you
Shaun
7/21/2014
It was just what I needed and it came very quickly.
Calvin
7/20/2014
Great...
Like Arnold said Ill be back
Elgin
7/20/2014
Good prices, good service.
Harry
7/20/2014
Great experience!
James
7/20/2014
Tahnks! Everything was right. All went well. No problems.
James
7/20/2014
We ordered a cargo carrier and bag to use with our new car and already love it! It will allow us to take everything we need for our vacation this summer - golf clubs to Espresso machine!
John
7/20/2014
great experience!! I love the communication that was provided after the order. Good Job!! Communication is crucial.
Jonathan
7/20/2014
Tires are great !!!!! You get exactly what they advertise:
Tony
7/20/2014
AWSOME! Thank you for the great service and great products, I would highly recommend you to anyone I know.
Andre
7/19/2014
Phone order was quick and efficient. Cathy T was also pleasant and able to quickly answer my questions .
David
7/19/2014
Great site and very good products. I ordered two Roadmaster Quiet Hitch - Universal U-bolt Design which worked so well and I was so pleased with, I ordered two more. And the shipping was fast. Thanks for the great service.
George
7/19/2014
Ive dealt with Nicole R, Julie H and Erika W over the last week they absolutely rock!
Your pricing and quick shipping and their knowledge and customer service are amazing and first rate.
Many, many thanks to the three of them for getting this trailer hitch novice squared away with the right stuff on time including a return of item that I needed to switch. I needed make sure a all of this was done in less than two weeks and it seemed perfectly routine to them.
Greg
7/19/2014
No problems, quick and fast service and shipment. Thanks again.
Jimmy
7/19/2014
I ordered a trailer wiring kit for my Chevy Express van. The parts came earlier than expected and I had it installed within 15 minutes. Im sure Ill order from you again. Very happy with your service
Michael
7/19/2014
Placed order on phone with Erika because online system did not recognize and apply Free shipping. Erika was very helpful and very courteous. Order shipped same day and was received two days later.
Michael E
7/19/2014
Good layout of products available.
Price are a bit higher than expected, but the service makes it worth it
Thanks,
P.S. Look forward to next purchase!
Peter
7/19/2014
Christie was very pleasant to deal with.
Randy
7/19/2014
My dad put this hitch on my 2014 Traverse in about 25 minutes. It went on exactly like in the video. It looks good and is very solid. I was very impressed.
Elizabeth
7/18/2014
Excellent serice, great follow up with terriffic personalized service.
Frank
7/18/2014
So easy, great customer service. Called the company for clarification and it was fantastic. Product got to me a day early.
Jeff
7/18/2014
WEB sight very informative and easy. Received product
within a very reasonable time . The AM90070
trailer wheel lug nuts stainless steel look well and appear to be a good product. They are not as long as
OEM but installed ok on the trailer. Satisfied.
Lee
7/18/2014
Very informative through the whole transaction. Very fast emails with updates and super fast shipping!!! Thanks a bunch. It was a great experience and very fast turn around!!!
Leo
7/18/2014
Third time customer, always great to deal with is why I will continue to come back.
Mark
7/18/2014
Cathy was more than helpful. I used to be in the auto parts business, and know how frustrating it can be to deal with customers like myself ordered a pintle ball with the wrong shank. I was able to get the correct ball on the way and the original returned with no issue.
Hands down my source for all towing and hauling gear.
Patrick
7/18/2014
The wiring harness fit my Honda CRV perfect. The video showed me step by step how to install it. I am a 70 year old woman and it took me 1/2 hour start to finish. The trailer service centers wanted from 200.00 to 300.00 to install it, the harness alone was $70.00. I paid $25.00 for the part from etrailer and now it is done. Thank you
Sandra
7/18/2014
All I have to say is. If the parts are as good as the CSR where on the phone , you have one new loyal customer. The CSR was very knowledgable and helpful with the ordering process. Its nice to know that Etrailer actually trains its employees on the products that they carry. Way too go.
Scott
7/18/2014
My roof rack arrived sooner than expected and was a cinch to install. Took less than an hour. Tracking was simple and fun. I kind of liked the personal emails too. Nice touch and a very good experience.
Thomas
7/18/2014
Great price and service. The hitched was shipped out quickly and communication from etrailer was great.
Adam
7/17/2014
Shopping on line can be frustrating at time not seeing the person you arwe dealing with, but etrailer let me know the status of my order when it would be shipped and this sevice carried through to shipping I will deffinitely deal with them again.
Alan
7/17/2014
Easy web site search.
Anthony
7/17/2014
I purchased a backup camera system for my truck. Shopping experience was good. Package arrived as advertised. I had the unit professionally installed. Immediately noticed that the display was not working properly. I contacted etrailer customer service who was courteous and responsive. I promptly received a replacement unit, installed it and my problem was solved.
Anthony
7/17/2014
Great job fast service
Charles
7/17/2014
WOW, what can I say? This place is awesome. Quick shipping, customer service is top notch. Ricky the sales person I had was very knowledgeable and helped me with a ton of questions. We just received our brake controller and the video on how to install it was very informative. My husband wired this to our vehicle in about an hour. The prices are very comparable to other internet shopping. I just could not believe that I ordered this on Monday and received it on Wednesday. GREAT company. Will use again if needed. Thank you for your prompt and wonderful service.
Dawn
7/17/2014
very good communication, thank you very much!
Dick
7/17/2014
Love your website! Ordering was simple an was shipped fast.will definitely will use etrailor again. Thanks again.
Jeff
7/17/2014
I think you guys & girls run a first class business. Keep it up, its
a rare thing these days. Thanks !
John
7/17/2014
like it so easy
Kelly
7/17/2014
Absolutely great again. Another superior product delivered amazingly fast with the best service communication, hands down.
Kevin
7/17/2014
Very pleased with overall service. Im impressed with their service, other companies should take notice. I will definately deal with etrailer again on any of my trailer needs.
Lloyd
7/17/2014
Having a good system to keep your customers informed makes it so they will return. I will recommend etrailer to my friends. Thank you!
Michelle
7/17/2014
Extremely pleased with the service Zakia o Shipped my hitch the same day sent the tracking number confirmation numbers A few minutes after ordering it Extremely pleased with the service would recommend it to everyone I know
Paul
7/17/2014
Very impressed with your shipping email notifications. I look forward to seeing my hitch soon!
Paul
7/17/2014
sumo springs were very easy to put on and work great thank you
Robert
7/17/2014
Great service. Thanks.
Theo
7/17/2014
Outstanding customer service!!
William
7/17/2014
Good thank´s
Alain
7/16/2014
etrailer delivered exactly as ordered when they said they would. Shopping online was easy and the informational videos helped a lot for making my decision. Also the multiple angle views sealed the deal. Keep doing what youre doing and Ill be buying from you 40 years from now!
Bianca
7/16/2014
Bumpers were exactly as expected. Much appreciated.
Bj
7/16/2014
I like how you almost instantly receive an email from a cuatomer service person with their email and phone number who will be your point of contact on the sale. Then, you receive several emails on the status of your order until it arrives at your house. Every good to do business with. Super fast shipping, too.
Brian
7/16/2014
Your web site was great and informative.
Cathy T was a great help. She is an exceptionally good sales associate.
Charles
7/16/2014
Good selection. Yep.
Good prices. Yep.
Excellent customer service. Yep
Am I missing anything? Nope.
Will I shop there for trailer parts again. Absolutely.
Chris
7/16/2014
Most efficient service I ever received. My product was shipped and received exactly as stated by the sales person. first experience with etrailer and will continue to do business whenever the need is there. Thank you for superb service as I was delayed for our trip in RV until the product was received.
Claude
7/16/2014
Nice to deal with
Cw
7/16/2014
Great prices combined with customer service that cant be beat!
David
7/16/2014
Site has a well organized option for all of the trailer hitch needs of any vehicle. Pricing is very competitive and shipping was fast. If you have any questions they will do their best to guide you to a solution.
Gary
7/16/2014
Prices are pretty fair and Customer Service is Super Great!!! I changed the order 4-5 times becoming quite a nuisance to these guys but the guys, especially Vince, Ricky S. & George, were professional and willing to help every time. I would recommend eTrailer to friends & family with no hesitation at all!!! Matter of fact, I already have!
Kenneth
7/16/2014
Exelent service,perfect delivering. will reorder next weeks.
Kurt
7/16/2014
Great customer service very good prices
Michael
7/16/2014
I was very impressed when I ordered a Blue Ox towing system. I needed to have to quick as I was getting ready to travel in three days and etrailer had this to me in 26 hours from the time I placed the order. The sevice was outstanding and the communication was by far the best I have every experienced. I knew every step of the way from ship time to delivery.
Thank you etrailer.
Phillip J
7/16/2014
This is a very good site to get trailer information and products. Videos are great!
Praneeth
7/16/2014
You did a great job. Made it easy for me. Thanks!
Richard
7/16/2014
Very good purchasing experience. Will make this my first stop when the need arises.
Robert
7/16/2014
This is the best service I have ever had they was real helpful in finding what I needed. Thanks Jan and Kimberly
Rodney
7/16/2014
Hugh variety, video directions, good product write ups, good price.
William
7/16/2014
Great tires at a super price. The only place I could find D Range tires for my boat trailer. I only with boat manufactures would sell radial tires instead of the junky bias tires.
Anthony
7/15/2014
Great experience
Bonnie
7/15/2014
I was looking for D ring tie-downs for my motorcycle. It was easy to find what I wanted on the web page. Ordering was also easy and the free shipping was an added incentive. The product was exactly what I expected. Installation was easy enough. I didnt have a hole saw large enough for the ring assembly so I cut out the holes with a jig saw. Although not necessary, it would have been helpful to have a paper template to outline and cut these holes. Overall, I was very satisfied with etrailer.com.
Charles
7/15/2014
Website is setup so parts are easy to find. Prices are very good. Shipment is very fast and the shipping rates are very reasonable. Communication is excellent. If I need anymore parts for my boat trailer this is where I will get them. Thank you.
Dominic
7/15/2014
Great service and professional help from people who knows their products......Fast service and friendly staff....Will be ordering all my trailer parts from etrailer.
Great on-line How to Do videos, they have been a great help.
Doon
7/15/2014
this company is great I got great service and got expert advice on the product I ordered and was told any questions or problems to call them and they will help my sells person had extensive knowledge of the Yakima kingpin bike rack I ordered and suggested the deadlock hitch pin lock and the Yakima bar extension . I would highly recommend this company to anyone .
Gary
7/15/2014
Very nice site. Excellent order processing and tracking info. Have saved this site as favorite for future orders.
Gary
7/15/2014
easy to work with and great goods thank you
George
7/15/2014
Great service and FREE shipping on and order that weighed around 50lbs!
Jeff
7/15/2014
Ran all over town to find parts to rebuild my boat trailer and had almost no success acquiring parts. Found etrailer and found everything I needed sorted by part number and compatibility. Will be ordering in the near future to rebuild another boat trailer Ive been putting off for lack of funds. The prices on etrailer were half what the brick and mortar stores were charging.
Jeffrey
7/15/2014
Etrailer was very accommodating to my needs and had everything in stock and shipped just hours later! Will buy here next time!
John
7/15/2014
Our 5th wheel tailgate shipped very quickly. We received it in 3 days. It was easy to install and it fit perfectly. We are very happy with our purchase and will recommend etrailer.com to our friends!
Laurie
7/15/2014
good service good shiping fast ,
Pierolivier
7/15/2014
My order for trailer jack DL22560 model 6709 was processed and delivered promptly. Removal of the old jack and install of the new jack took only a few minutes without using additional mounting hardware. I am very pleased .
Richard
7/15/2014
Bought this for my 2011 highlander se. Perfect fit. Easy installation. Good customer service and shipping. I will buy and recommend etrailer to anyone.
Syed
7/15/2014
I was looking for some wobble rollers for my trailer,Just happened to find etrailer.com I felt I got the best price and the service was incredible thought I would be waiting 7 to 10 days to receive my shipment it arrived in 3 days thank you etrailer I would highly recommend etrailer to all my friends for any trailer needs!!
Timothy
7/15/2014
Thanks too Carla, another ahead of schedule delivery of great merchandise.
Wayne
7/15/2014
Fantastic company to do business with. Items as described with prompt shipping.
Albert
7/14/2014
Awesome service and prices. Got a hitch and wire harness for my jeep wrangler for about 1/3 the price a shop was going to install one. And it only took me 25 min to stall both. Loved the videos Etrailer provides too. Made me look like a pro. Steven and Matt were both awesome with helping me find what I needed and getting it ordered. Thanks!!
Gary
7/14/2014
I was very happy with the service I got from Ricky S.
With the little info I gave him,he knew just what I needed.
He made suggestions to me ,to get me a better product.
And saved me money!!
Ill do all my business with etrailer from now on.
Its a pleasure to work with a company,whos so helpful.
They even shipped my order out the same day I put in my order.
Thanks Jeff Hosford
Jeff
7/14/2014
The online ordering was a breeze, and recieved a confirmation email the next day. I recieved the order ahead of schedule and was just what I ordered. Thank you
Jerry
7/14/2014
Great Products and VERY PROMPT SERVICE ..... THANKS.
K D
7/14/2014
Knowledgeable salesperson Lexus, fast shipping got my harness 2 days after I called and the online videos are excellent. Tested wiring harness with a tester and all appears good. Had to disassemble the luggage compartment to find the connector to hook harness to but no wire stripping and no guessing. 2012 Subaru Outback. It was a quality experience dealing with you!
Matthew
7/14/2014
Debbie and Carla were of great help in helping me with ing the proper items for a roof rack. In the future, I will use etrailer.com for my car needs. My experience with etrailer was fantastic.
Richard
7/14/2014
I bought a brake controller from your site last year and this year when I got another vehicle I was able to buy the new wire harness and install the same controller in the new vehicle. The staff was very helpful and courteous. I would recommend using this site to anyone needing trailer parts.
Robert
7/14/2014
Etrailer has been great to work with. this is our second order and we will order more stuff as the need arises.
Tex Lawn
7/14/2014
Called with a question about using a brake controller from a sliverado to a ford. Lady informed me that they had a conversion wire kit from chev, to ford. Problem sloved. Bought here before,great people know their products
Chester
7/13/2014
It works like described stops all side to side motion and is a lock
Fredy
7/13/2014
Amazing people and amazing company ty for everything. Londyn was amazing.
Jessica
7/13/2014
good experience Carl went out of his way to make sure the item I bought was shipped in time for my trip. Will update once I have received the e-track spare tire carrier.
Kevin
7/13/2014
I ordered a cushioned ball mount and ball. I received multiple emails communicating the status of my order and even had my shipping upgraded at no additional cost. Great company!
Matt
7/13/2014
George and Nikki in customer service are both excellent and should be recognized.
Orlando
7/13/2014
It was a cinch getting the necessary parts to get my hitch put on here in Albuquerque. Everything went as promised and with great communication with etrailer.
I can highly recommend buying from them.
Ronald
7/13/2014
Thanks etrailer for shipping my Thule products fast and free. This is the second time I have dealt with your company. Both times I was happily satisfied with your company.
Allen
7/12/2014
Recently bought a bike rack from etrailer 2 days AFTER I had ordered a hitch from one of the other online hitch companies. 5 days later, my bike rack was delivered...The other company? Well they hadnt even SHIPPED the item yet! After multiple e-mail and phone attempts and no response from the other company that went unanswered, I ended up having to call my bank to have the charges reversed. When I checked out the other guys on the Better Business Bureau site I found that they had 36 complaints filed for the EXACT same problem I had in just the last 4 months!! They took their money then never shipped the item AND I found out that they never had it in stock to begin with!! After having the charges reversed and filing a complaint with the BBB about the other company, I contacted etrailer to see if they had the hitch I needed. I got an almost immediate response that they had it in stock so I ordered it from Etrailer and was notified the VERY NEXT DAY that my hitch had been shipped and was on the way! Dont make the same mistake I did and shop anywhere else online for ANY of your hitch needs. Etrailer is DEFINITELY the place to go if you want a one stop shopping place that provides VERY responsive customer service, FAST shipping and the best prices on the web for all your hitch needs....AND they guarantee it! I actually found a bike rack cheaper shortly after I ordered the one from etrailer and true to their guarantee...was refunded 110 of the difference within 48 hours of notifying them of the other rack I found! They stand behind their guarantee....110!! I DEFINITELY wont shop anywhere else in the future for ANY of my trailering needs! I have them book marked and wont hesitate to do business with them again in the future should the need arise! Thanks Etrailer!
Antony
7/12/2014
Rebecca was resourceful, persistent, and friendly in locating the Replacement 3-Wing, High M8 Hand Knob for Thule Roof Mounted Watersport Carriers. She did a great job, and I appreciate it.
Bill
7/12/2014
Service was amazing. Called me to help with better way to ship... Thanks
Eric
7/12/2014
Smooth and easy transaction, great tutorials and awesome customer service. I will definitely use etrailer again!
Jason
7/12/2014
Every item I ordered arrived today in perfect shape. the cartons took a beating, lol Time will tell about the installation and how well they work. I will update when all is installed and running. Thanks etrailer.com for an on time and complete order.
Lance
7/12/2014
We ordered 15 trailer rollers - lots of rollers but we bought a used trailer with all the rollers messed up.
Wow - placed the order in the afternoon and had a call from the order fulfillment team that same evening. They were already processing the order. They called to confirm that we really wanted 15 rollers prior to shipping. Wow - a company who actually processed their orders fast and thoughtfully !
The order was out the door and on its way to us that same evening.
GREAT OVER THE TOP SERVICE guys.
Michael
7/12/2014
Was well pleased while they put a hold on my initial order to add three more items to the same shipment. After getting them in they shipped them out within three hours!!!! Now that is what I call great service!!!!
Randy
7/12/2014
Good service, thanks
Robert
7/12/2014
Fast shipping great packaging! Arrived in Ca in 4.5 days thats awesome for free not to mention the Great price on the tokklift 42 extension. Great communication a customer service. As far as how to improve I dont think you can and still have your business make a profit .
Scott
7/12/2014
A easy site to navigate. A fast and easy checkout . Was a fast shipper
Thomas
7/12/2014
The online videos and customer comments with pictures really helped me feel confident that the hitch and bike rack I purchased would work with my car.
Delivery was on time. I needed to contact customer support to reschedule delivery due to an unexpected business trip that popped up after I placed my order. Nikki at customer support replied promptly and was able to reschedule the delivery with UPS. I received a confirmation email from Nikki when UPS confirmed the new delivery date.
The products work as advertised. Again, the etrailer videos, combined with customer photos of the rack on the same make and model car really let me know exactly what I was buying. The videos are better than most of the information on manufacturers sites because they are very basic this is how it works without any marketing hype.
Great experience. Keep it up.
Timothy
7/12/2014
The rubber spool was delivered with lightening speed. Thank you for your ease in ordering, paying, and the delivery of the product.
William
7/12/2014
Zach was a pleasure to speak with. He is very knowledgeable and walked me through my needs to the point os sale. Etrailers is very fortunate to have such an asset as Zach to represent the company. Good customer service is difficult to get these days, however, Zach restored my faith that there are people who still care about a job well done. Thank you Zach.
Alfio
7/11/2014
Customer expectations were exceeded with the product and service that e-trailer provided. I only wish I had an e-trailer logo on the hitch to help spread the word. Nice Job!
Andrew
7/11/2014
Great products at a great price. Reasonable shipping rates. Great staff, friendly and efficient.
Bryan
7/11/2014
GREAT SUPER cant be beat.
Charles
7/11/2014
Fast Shipping and Good product
Diversion
7/11/2014
Great customer service throughout the shipping process. There was a very slight problem item was not in stock and they let me know immediately and got the item to me in the requested time. The notifications were from an actual person with a name, not just a robo email.
Henry
7/11/2014
Ordering was simple, price was right, they immediately advised of shipping date and we received the product on time. Very happy with etrailer experience. DW
Jana
7/11/2014
Fabulous service all the way along from order to arrival. I couldnt believe how fast delivery was. Very pleased with the great service, thank you, etrailer.com and keep up the good work!!
John
7/11/2014
Great service from the person taking the order.
John
7/11/2014
very good service. thank you George for the info.
John
7/11/2014
Quick delivery to Canada.
Well designed.
Easy to put together. Had to re-drill one hole.
I am very pleased with this product.
John David
7/11/2014
Parts were as I ordered . I was amazed how quickly I receives the Items. Had one issue on an item I ordered that was out of stock . Customer service found me another item that would work and shipped to me in 3 days .
Thank you Renee K. and Kimberly D. For such great service
Joseph
7/11/2014
No window sticker 4free mobile advertizememt,thank you for the hasle free product,
Michael
7/11/2014
Outstanding service except for one disappointment prior to ordering the 2-bike Swagman Trailhead: I asked for confirmation by email if this unit was satisfactory for my 2014 Lexus, ES 300h, which the hitch sets 11 inches from the pavement. Taking a chance, I ordered based solely on the reviews. Other than being a bit heavy, hopefully, the rack will work. The unit fits nicely and with the curved upward attachment, it should keep from dragging the pavement during incline on the driveway like my old rack did. Easy to install. Quick delivery.
Norman
7/11/2014
I had a question in regards to a electronic brake controller wire adapter as I was trading my vehicle in and wanted to install it in my new truck. Renee was knew all the answers to my questions, my order was filled promptly and delivered on time as promised. I could not ask for better service. Sometimes when you see all positive reviews as I have on this site you wonder if it could be possible to have such good experinces. My answer is yes and I will use them again.
Paul
7/11/2014
Parts arrived on time and communication excellent.
Perry
7/11/2014
THE HITCH ARRIVED IN ABOUT 5 DAYS AFTER I ORDERED IT. INSTALLATION TOOK ONLY ABOUT 30 MIN. I HAD WATCHED SEVERAL OF THE VIDEOS AND WAS ABLE TO AVOID SOMEOF THE LITTLE PROBLEMS SOME OF THE PEOPLE HAD ENCOUNTERED. OVERALL, A VERY GOOD EXPERIENCEHITCH FITS BEAUTIFULLY!.
Robert
7/11/2014
Product was shipped and received faster then expected. Ordering was easy and product was as expected. Thank you
Steve
7/11/2014
Deborah was extremely helpful and fun to talk to! I had fun while shopping for keys..who knew? I will recommend trailer to everyone! I am sure I will be back! I tend to lose a lot of stuff! Thanks for a great shopping experience! Laughs and wonderful service and received my keys just in time for the weekend! Thanks, Chris MacCormick
A Malcolm
7/10/2014
As good as Amazon top of the pack or better!! The girl was very very nice and the order came as predicted.
Good job
Alan
7/10/2014
Excellent services
Efigenio
7/10/2014
Every thing went great . Great prices . Easy parts look up. Parts arrived in a timely manner. Easy installation on trans pan and trans cooler that I ordered. Trans temp went from 220 deg down to 180 deg after installing new parts . Thank you very much.
Eric
7/10/2014
Very happy with the order, came as described, and quick since they wernt far from us. I didnt get to use the great costumer service they provide, since my order was correct. My husband has yet to use the equipment, but is happy with it as is. Thank you etrailer, and I would recommend.
Erica
7/10/2014
Never had a better experience anywhere. Folks there go out of their way to get the RIGHT answers for your purchases. Always friendly, and often respond kindly to comments. Thanks for a job exceptionally well done!
Harold
7/10/2014
Selection was easy, lots of choices. Order confirmation was sent, notices of progress e-mailed, and product arrived promptly. Price was reasonable. What more could you ask for?
Harry
7/10/2014
Quality service next day shipping prompt email notifications Will buy from again
James
7/10/2014
Just placed order. were very quick to confirm,ship,and notify me of order and tracking number. very inpressed with web site and personable care. Im hoping shippment and product are as inpressive. so far i would definitely recommend to a friend.
Joe
7/10/2014
On line shopping is easy and your follow up emails on orders is awesome! Also, for any back order items etailer has a rep send a personal email or calls to give updates. Excellent customer service. Thank you!
John
7/10/2014
thanks for the outstanding service
Kenneth
7/10/2014
I found etrailer sort of by accident while searching for a spare tire bike rack. All I can say is I am glad I found this place! They are probably the most responsive online store I have had the pleasure of doing business with! The website has videos which show you exactly how to install what you buy and my Yakima Sparetime Bike Rack, along with two Yakima leveling bars, came within days after ordering them. AND, they matched a lower price I found online and already credited my account!! Great Bike Rack and a Great company, a perfect combo!!
Louis
7/10/2014
Im so happy with the prompt service I received and already referred a friend. He bought a bike rack Monday from you. I already received my order July 9th. Thanks again.
Lourdes
7/10/2014
Easy, easy,easy!! Easy to order. Easy to install, on my 2005 Chevy Colt bolt 2 door coupe. took about 45 minutes to install both the hitch and the light wiring harness. The finished look is also very easy on the eyes , because it is tucked up so close for a hitch its barely noticeable.
Martin
7/10/2014
I have to say that it was a true pleasure to talk and deal with Marcia. She was able to help me immensely in my choosing and purchasing the steering stabilizer system I ordered from you today. I would not hesitate to purchase from you again and again and recommend you to other folks looking for trailer parts and other supplies from the broad range of things you carry. Keep up the good job. Mike Veselik
Michael
7/10/2014
Im impressed! From the website to the ordering process it was a breeze. The website provided a video presentation that was amazing. I know I will review it several more times once I receive and assemble my wheelchair trailer. I only wish I was able to down load and review the assembly insttructions prior to my placing my order. The absolute best part of the order was Karen B who took my order. She was terrific. A professional with knowledge of the product and a sense of humor. She represents the best part of etrailer.com. Email follow-ups as promised, just wonderful.
Nancy E
7/10/2014
Etrailer had what I needed. The price was better than other websites. I got the parts in quickly. They were just what I was looking for.
Nathan
7/10/2014
Ordering on web site was easy. Package arrived the it was scheduled. Thanks.
Phillip
7/10/2014
Mike S.was great to order from and i received my jack in two days from the day I orderd it.
Ray
7/10/2014
Ordered Sunday noon and it arrived at My home in Canada Thursday afternoon. I wish all dealers followed through like this. Great service!
Robert
7/10/2014
Hitch , ball , 20A fuse showed up in two days , Draw bar was not shipped . So I have a hitch with out a draw bar, I called and it will almost be a week before I see the draw bar . Disappointed
Rodney
7/10/2014
Im a long time customer of etrailer.com. Every product I ordered has been a good value. Every order has been a hassle free transaction, shipped quickly and exactly what I expected. No surprise, the trailer coupler I just received met all my expectations! Installed within 20 minutes.
Ronald
7/10/2014
courtueos service
followed up with shipping confirmarion by email as he said he would
Roy
7/10/2014
etrailer is a first rate place to buy anything you need for towing your trailer.
Ted
7/10/2014
The parts were delivered in a timely manner everything I needed was there. Everyone I spoke with from etrailer was informative and pleasant made me feel like I was important to their business. There was room for improvement in the directions they were a little vague on some of the component installations. Over all they meet and exceeded all my needs to resolve my wire harness problem.
Victor
7/10/2014
Very knowledgeable, expedient, helpful in directing accuracy to me for my edification. Pleasant, and easy to work with. Thanks for the service, hope all is well that ends well.
Walter R.
7/10/2014
Thank you very much! Order went through and was delived on time with good quality.
Brian
7/9/2014
Dealing with etrailer has been top notch. They have the best pricing around hands down and are very patient and willing to answer the multitude of questions their customers may have. Without a double, would highly recommend this company to anyone.
David
7/9/2014
Grate job to all at etrailer.com - very fast delivery - very nice hitch & very EZ to install .
Dessel
7/9/2014
Initial order for Hidden Hitch 87568 2014 Outback was delivered in an inadequate cardboard shipping box. Massive holes had been ripped in the cardboard allowing hitch to protrude during the 1200 mile journey to my garage. Hitch also was defective bent in that the rear holes were 1 1/2 inches out of alignment bent inward. Etrailer was very helpful in replacing the hitch. The second order was delivered in the same kind of box, but with minor tears nothing like the first box. Second shipped hitch went on with no problems. The etrailer hitch installation video and posted comments were very helpful. As recommended by most of the comments, access holes were drilled from the trunk area and the heat shield was drilled out to clear the hitch bolt. The wiring harness was installed without any problem.
Glenn
7/9/2014
Once the order arrives, I will be able to tell you more. For now, my prior experience with etrailer is what brought me back. Good knowledgeable employees with some nice helpful videos for us who are not as mechanically oriented are welcome. Keep it up. Also, thanks for this opportunity to provide feedback.
James
7/9/2014
Great customer service, best price that I found.
Awesome fast shipping.
I look forward to more purchases.
Jeff
7/9/2014
Best customer service I have experienced
John
7/9/2014
WOW !! I placed an order around 3 pm on a Monday, my order was on my porch 10 am on Wensday
John
7/9/2014
e trailer was FAST and helpful. They saved me on shipping costs and parts arrived in 2 days as promised. Great customer service!!
Judy
7/9/2014
Julie was very helpful and knowledgeable. ordering went smooth and quick and shipping and tracking information was received promply.
Larry
7/9/2014
product as expected. great shipping
Michael
7/9/2014
The person that handled my call was extremely helpful and professional. I purchased a hitch for the front of my truck. The hitch arrived in two days via standard UPS. It went out the day of my order! Took about 30 minutes to install. If you have to remove tow hooks from the front of your truck as I did, just take it to a garage and have the bolt removed by impact wrench...if your truck is very, you will not get them out by hand. I installed the hitch at home with the use of 2 ton car jack to hold it so I was able to do it alone. Everything was in the package and it went on smoothly. Great product and service!
Michael
7/9/2014
Impressive! I will definitely do business with you again. You guys are great, ease of ordering, timely shipping, and the products are just what I expected. Thank you!!
Ralph
7/9/2014
One word : IMPRESSED . no thats not it : AWESOME thats more like it . I put my order in for a Huskey 4500 lbs electric jack on Sunday July the 6th . A holiday weekend . Fully expecting them not to see it until Monday or Tuesday . conformation email then a shipped email by 8:30 pm Sunday night . Delivered by Wednesday afternoon and installed same day in 20 minutes . Thanks George J .
Randal
7/9/2014
Item as siad, super fast shipping, good email updates, would buy from again. Thanks George
Rick
7/9/2014
Awesome service!
I was looking for an obscure part for my Thule bike rack - Gina spent time with me chasing it down and making sure it was the right part. She made sure the order was filled the same day so I could have it in time for the weekend and followed up with a phone call to let me know it shipped.
Great pricing and terrific service - thanks
Robert
7/9/2014
Excellent service. Received the parts I ordered 2 days ahead of promised delivery.
Robert
7/9/2014
Lights were exactly as described and arrived two days earlier than promised. Very happy.
Stephen
7/9/2014
Service was wonderful! I will recommend your site to everyone!
Theresa
7/9/2014
Great values, easy to use website , quality products
Timothy
7/9/2014
Great shipping service - I found exactly what I needed and had it within a week. At a great price, too!
Vicki
7/9/2014
Awesome experience! Pat was super nice on the phone, found my part and received it in the mail the next day!
William
7/9/2014
Very good service. My order was filled right away and they sent an email letting me know this.
Andrew
7/8/2014
They were extremely knowledgeable and friendly about the products. We were under a time crunch to receive our order, and she reassured me that it would be here in plenty of time.
We look forward to doing business again.
Brad
7/8/2014
First tried to order online. Not successful. almost did not order. called customer service. Glad I did
everything went very smooth. Very Professional.
I hope our customer support functions as well.
Dennis
7/8/2014
Ordered trailer tires for our 1990s Skamper 240C popup. Followed etrailers advice on size, for a 20.5 X 8.0/10 order a 205-65/10 and they fit! I needed them with the rims as the old ones were very rusty. etrailer part number AM3H410. Thanks for the quick shipping. I ordered on a Weds and received them on Monday, with a three day holiday weekend in between. I paid for the three to five day express shipping $7.49. Very Satisfied.
Don
7/8/2014
E-trailer rocks! This is the second hitch and wiring harness I have bought for two different minivans. The website is incredibly user friendly and efficient. I was able to find exactly what I needed in seconds and the prices were less than half the cost of a local purchase and installation. The videos make it very clear how even a novice do-it-your-selfer like me can install the equipment.
I called for clarification on a part, and waited only a couple of minutes for a service agent, who ended up being extremely informative, helpful and friendly. What a contrast to most service departments of on-line companies. Katie D took my order and had it shipped within hours. For the items and equipment E-Trailer sells, I would never, EVER go anywhere else. Thanks Katie and E-T!
Douglas
7/8/2014
Great Service and advice. Anna was very helpful.
Jacob
7/8/2014
The website was easy to navigate and the customer service was excellent.
Jay
7/8/2014
Excited!!!!
John
7/8/2014
Excellent. Arrived quickly, exactly what I ordered, perfect fit, had it installed in 15 minutes.
Ken
7/8/2014
George J. Has been GREAT at keeping me informed on my order. Price seems good and I am anxiously awaiting my bike rack. I am happy to see you use UPS, I have had good experiences with them and a great driver in my area.
Ken
7/8/2014
Quick fast service. would buy from them again.
Ken
7/8/2014
I have just received my base-plate, tow bar, and lighting kit. I would like to commend etrailer on their customer service. I received several phone calls and emails keeping me informed of the progress of my order and the shipping status.
Thanks for your communication and all of the helpful information on using and installing the products.
I highly recommend this company.
Kenneth
7/8/2014
I think E trailers phone support and ordering dept. along with their online help is fantastic!! I have had the pleasure a few times of finding a solution to a problem and they are allways very helpfull in answering or getting the right items to fill your needs. Items are shipped promptly or if special ordering is needed they let you know whats going on with follow up on your shipment . Once again Thank you E trailer. UPDATE I think E trailer has been a top notch company !! Any questions or information I have needed they have provided . All orders have been followed up on to keep me up to date. Special THANKS to Renee she has been very helpfull in taking care of my special towing needs . Thank you E Trailer.
Larry
7/8/2014
First online order with etrailer and it was very simple, easy and quick to do. Stuff was shipped promptly and arrived as ordered. I lost keys to new hitch deadbolt and etrailer was very gracious in helping get replacements very quickly. Patrick, George and Rebecca were great! Thanks and I would strongly recommend etrailer to a friend and will buy from them again.
Michael
7/8/2014
Very good service, received on time
Mike
7/8/2014
So far, all I know is that my credit card has been billed for the trailer wiring kit.
I am looking forward to getting the Plug n Play kit as it is more user friendly and less chance of error or damage than the Splice or wire connectors type kit.
Also when I went to the order tracking site, I could not access it.
Regardless of that, I am confident that it is slowly making its way to me as I chose the least expensive method of shipping by surface mail.
The cost was very competitive and I am looking forward to getting it and installing it as I have watched the U -Tube installation video which is very well done and a few years ago I installed a trailer light kit on a 99 Windstar which is quite similar.
I almost went for the micro relays and fuses to power up the connector near the spare tire, which appears to be a reasonable option.
From my experience so far, I would recommend etrailer.com
Reg
7/8/2014
What a surprise. The web site works great, the items I ordered were in stock and shipped within 24 hours, and the price was better then I could find on the street. No question about it I will be using etrailer again.
Rich
7/8/2014
Another great product and sales experience with etrailer, the cargo carrier is great and the service was terrific. Thanks etrailer for the low prices and great service.
Ronald
7/8/2014
Very helpful- informative and polite.
Steven R
7/8/2014
fast friendly installed already
Chris
7/7/2014
This was some of the easiest company to deal with. I called and asked to return an item and buy a different one there was no problem at all. My new one is already shipped same day.
Dan
7/7/2014
I have ordered a lot of trailer related parts and pieces over the years and have always had Fantastic Awesome Service and fast shipping, always had my questions answered in a very timely manner.
Thanks again, keep up the great service
Jerry
7/7/2014
This was my first experience with etrailer and it was completely satisfactory. My bike rack arrived in time for the holiday weekend as promised. The product was well constructed as noted in the online commentary. Etrailer even split my shipment so that I could receive the bike rack before the holiday until the extra parts I ordered could be acquired. Thanks for majoring in great customer service.
Joe
7/7/2014
Your site has reasonable prices and incredible personal service. The website is easy to search and I always find what I need.
Karen
7/7/2014
The lady i talked to was helpful and very nice if products are as good will be recommended it to my friends
Kathy
7/7/2014
Very happy with customer service lady I talked with for my order,
Kirk
7/7/2014
Got what I ordered....arrived when they said it would...all is well and would order again
Michael
7/7/2014
Quick Shipping. Was what I ordered.
Nathan
7/7/2014
knowledgable service person Bill,smooth transaction very pleased.Was going to purchase these tires at camper world but was passed around 5 times and on hold for ten minutes so Ihung up and purchased them on etrailer.com thank you
Paul
7/7/2014
I had very good service from my phone rep. He was very polite and he went beyond his regular duties in my eyes and helped me out on my trailer fender and has made sure I receive my fender before I go on vacation. Thank you Zach he is a very good employee. I run a company and would like to have more of him working for me. Thank you
Robert
7/7/2014
I think this co. Is a great help to us do it yourselfers, quick ship, good product.great price. Bingo!
Erick
7/6/2014
I easily found what I needed on the website and went through the fast process of purchasing what I wanted. I received immediate feedback and my order within the week. This is the second time I have ordered from etrailer.com and have been very satisfied each time.
Marsha
7/6/2014
I ordered 4 completely assembled electric brake backing plate assemblies Arrived in PA within 2 1/2 days. One of the brake adjusters had fallen out during shipping, easy fix, no problem. I could not be more satisfied with the product, the price or the assistance this company afforded me. I will certainly purchase from them in the future.
Michael
7/6/2014
Watching the video turned out to be worth the 10 min.The installation by myself on my back on the ground only took about 30 to 40 min.
Pete
7/6/2014
PROMPT SHIPMENT.........AND GOOD SELECTION
Peter
7/6/2014
Assuming the handle for my boat trailer winch actually arrives, which I firmly believe it will, the service today on Sunday was comprehensive, extremely prompt and precise. All of this for a purchase of $14.33. Deborah of your firm on the phone today was efficient yet friendly, a combination rarely found with online purchases. Within minutes of talking to her, the confirmation email was received in the follow-up thereafter through the tracking email was accomplished within five hours of the order. All on the weekend when the good citizens of the Show Me State combine their diligence with friendliness. Congrats to etrailer.com for being the first online purchase in three weeks where I did not have to threaten legal action to gain responses.
Richard
7/6/2014
It has been a real pleasure doing business with you. I first ordered the product from another company. When I checked the tracking it said check back in 24 hours. After a week I called and was informed there would be a month delay in shipping. I canceled the order. Next I ordered from another company but they kept telling me my address did not exist. Then I found your site. After ordering the product there was a delay in delivery and I received a phone call from a real person to explain the reason. I was very impressed. I have now received my order and am pleased with my dealing with you and I will definitely tell my friends about your site.
Stephen
7/6/2014
We had shipping damage but a new one was sent the same day. Very good service. Thank You
Terry
7/6/2014
Great experience, fast shipping
Bob
7/5/2014
I had a trip planned for the 4th of July. A week before the trip I ordered a new connector for my tow vehicle online. The next day I called just to check on the order to make sure I had selected the right form of shipping so I would receive the item on time. I spoke with Erika. She was so helpful. She explained that he item I had selected would not be available in time to ship meet my deadline, but then she searched etrailer inventory and found an identical part that was $40 cheaper. She made sure my whole order would be delivered to me by the 3rd and saved me $40. I received my items, they are worked perfectly, and my trip is going perfectly. Thanks etrailer and thanks Erika. Also. After I had spoken to Erika, I received another call from e trailer to discuss my order and the status of the other part, so they would have caught the issue even if I had not called myself.
Great customer service.
Dennism
7/5/2014
The merchandise choices were plentiful.
I received a confirmation email within a few minutes of my order with an email the following day that my item had been shipped.
This was a great experience and Ill use the site again, unless the merchandise turns out to be inferior.
Thank you.
Eugene
7/5/2014
We received our order a lot quicker than what we expected..3 days! The process was very easy and they kept us informed of receiving our order and when it was shipped. We used our ordered parts to build a trailer...4x10..to pull behind our Ford Transit Connect. We will definitely do business with etrailer.com again in the future! Thank you for your quality products!
Harley
7/5/2014
Hey real happy with your prices and fast shipping, love the tracking system. Im restoring a 1985 Tioga 26 and need a lot of parts and service work. Will use you as much as possible untill finishished. Will pass the word to help you grow. Only wish you had more to sell, I need the big items also. Wife is Janet and we use her credit card for purchases on line for better security. Need hot water heater, refrigerator, and other big ticket items. Will check you first before ordering elsewhere. Thanks, Bill Hower
Janet
7/5/2014
Easy order, on time delivery, knowledgeable sales representative and great followup!
Jim
7/5/2014
Everything is just as advertised. The products are great and I always know when to expect delivery. I have several trailers and they have products for each type. I would recommend and have recommended them to friends. Great company. Great service.
Katherine
7/5/2014
It was extremely easy finding the parts and size for my little boat trailer . No hassles or problems got the right part on first time in a matter of a few days and I love the way it makes my boat look just sitting in my driveway !! I would definitely be making other orders as well as highly recommending you guys to friends as well . Many thanks , Mike Van Hoogmoed
Michael
7/5/2014
Purchased a trailer wiring harness for my Outback. Was shipped promptly and arrived as scheduled. Thanks to the instructions @ etrailer.com, the wiring plugged in and was installed in minutes! Excellent product and service!
Preston
7/5/2014
E-trailer.com had the ATV hitch I needed and the customer service help was great and they verified my order fit my Honda Rancher. The order process was smooth and my order was shipped same day!!! Thanks ETrailer.
Robert
7/5/2014
I ordered one day and the order was processed and sent UPS the next day. You cant have a problem with that kind of results.
Robert
7/5/2014
Items as described, and fast shipping.m
Rolando
7/5/2014
Extremely helpful information. Easy ordering process. Prompt delivery. Great, quality products. What more could you ask for?
Thomas
7/5/2014
I,m glad I run across etrailer.com. Ive ordered a few items and received them quick and great price. Highly Recommended
Vickie
7/5/2014
Very very fast shipping to Canada, thank you
Alain
7/4/2014
This was one of the easiest purchases I have ever made online and all customer service reps were great. Got the hitch the next day and had it installed in 30 minutes thanks to the great videos posted. I would highly recommend etrailer instead of paying high prices to have hitch installed at retail store.
Alexander
7/4/2014
My order was completed in less than 5 minutes. The price was good and the shipping was free. I hope the installation will go as smoothly as the transaction did.
Bill
7/4/2014
First one arrived damaged. Called etrailer and they sent a replacement which arrived in perfect condition the next day. Fits and works great on our 2013 Ford Super Duty.
Frederick
7/4/2014
Ordering was easy and shipping was fast, however the product quality control was not good. The camper stairs purchased are a quality product but the mounting bracket was manufactured 3/8 narrower than necessary for proper assembly to the stair unit.
John
7/4/2014
The tire and rim was, as I expected. Good product and price. Fast delivery I purchased them for my Bunkhouse motorcycle camper. perfect match.
Jonathan
7/4/2014
My order shipped the same day it was ordered on line. Thank you for the GREAT service trailer!!
Lee
7/4/2014
Ordering was easy. Shipping free and complete. Installation was made even more simple with the posting of this controller install by etrailer on YouTube. This is the way to do business and to help us DIYers
Robert
7/4/2014
Got item fast and it was just what I was looking for. Highly recommended company.
Ron
7/4/2014
My experience with etrailer was very positive and I would recommend them anytime. Your prices are very competive along with good customer service.
Ron
7/4/2014
The brake system got here really fast and everything was as ordered correctly.
Shirley
7/4/2014
Excellent!
Willliam
7/4/2014
POLITE SERVICE, CORRECT PARTS ARRIVED OK IN REASONABLE TIME.
USED YOU TWICE NOW AND WILL BE USING YOU AGAIN, PRICES OK AND GOODS DO THE JOB,
Barry
7/3/2014
I had a wonderful experience with my purchase from etrailer. The part I need was easily found on the website and shipping was fast. I will deffinitely use etrailer again.
Danny
7/3/2014
Rebecca was a big help with the order. I received the order yesterday and thanks to Rebecca and her patience it turned out great.
David
7/3/2014
very efficient and helpful went out of their way to help
me..thanks to Pat C
Hugo
7/3/2014
The trailer tow mirrors that I purchased from etrailer.com are fantastic - excellent price, excellent quality, excellent service.
Ladina
7/3/2014
ordered , and 2 days later I had the order.
Great service.
Maurice
7/3/2014
The web site very easy to navigate,found what I needed and a video to show step by step instructions.Ordering was easy,got e- mail and confirmation and tracking number,order came and everything was there.very pleased10,s all the wayThank you
Richard
7/3/2014
Nikki was excellent. She is very ez to talk to and really helpful with my order! Couldnt have been better!
Robert
7/3/2014
Very Impressed !
Ordered tail light assembly Sunday p.m. , received them
Wednesday by noon , also received e-mail to confirm
order and shipping updates from an individual with phone number for questions or problems, seem to be very customer service driven, will use again.
Ted
7/3/2014
I am impressed! I ordered the item this afternoon and did not expect it to go out, due to the holiday tomorrow. I received a call from the company checking to be sure UPS would deliver here and I joked that I hoped it would go out today. Just got the word that it is on its way! I will definitely buy from etrailer in the future and will definitely tell my friends. UPDATE: We are so very pleased with the product and the service. We appreciated the follow up received from the customer service folks too. The item arrived so quickly and the price was great. With the free shipping it was way better than anywhere else!
We will shop with you again!
Thomas
7/3/2014
Very impressed with service and website set up.
Alan
7/2/2014
Karen was extremely patient and helpful in locating the exact replacement that I needed.
Alban
7/2/2014
Great! Really enjoyed my experience. Youre prices are lower than competitors, and the customer service cant be beat!
Keep up the good work, etrailer, Ill be a repeat customer -
Alex
7/2/2014
HAD WHAT I NEEDED AT A GREAT PRICE AND FAST SHIPPING!!!!
Brad
7/2/2014
It was easy to navigate the website and find the lights that I needed. The ordering process was simple and etrailer.com has a great communication system which let me know immediately the status of my order. The order was filled and shipped the same day and arrived in the time frame that they estimated.
Christopher
7/2/2014
I ordered some trailer rollers for my shorelandr from etrailer, I did not notice my computer not update the qty correctly so when I completed the order and noticed it I had to give them a call. I talked with Renee and she could not have been more helpful, she canceled my incorrect order and re-entered all of my info in minutes. Great customer service, I received the correct qty in only two days and they were just what I expected. Very good quality, at a great price. I would not hesitate to order form etrailer again. Thanks for the fast turnaround and Thanks to Renee for the help... Dan
Dan
7/2/2014
I love my bike rack !! I also was so happy with the service I received as well as the fact that I got follow up e-mails and also Scott B wrote to let me know that instead of 5-7 days for delivery it would be here in 3-5 days at no extra cost. I am thrilled with the service and will for sure recommend to friends.
Donna
7/2/2014
This is the fastest I have EVER received any item I have ordered. And with FREE shipping. Not any kind of a complaint here.
Doug
7/2/2014
Great Company!
Best price I could find, and the shipping was fast!
Drake
7/2/2014
Appears to be a good product. I ve installed it but havent towed with it yet. Satisfied so far. Thank you.
Gary.
Gary
7/2/2014
Great product, good price, great service, quick delivery.
Jack
7/2/2014
I was really impressed with the ease of finding the items I needed and the ordering process. Most of all, I was blown away with the promptness of the delivery and being able to track it. Thanks!
James C.
7/2/2014
Stromberg repair kit came yesterday afternoon, so spent the day working on replacing the gears. Thought the problem was the lead leg but found the gears were stripped on the slave leg. No problem at all, kit contained everything but the shaft, and there was nothing wrong with the old slave shaft. Installed and working great. From order to finished trailer four days!!!!
Jim
7/2/2014
Im impressed and very pleased with the prompt and professional response of the etrailer.com team. Nicely done! and thanks for your help,
John
7/2/2014
Nikki was great to work with me until we were certain I was getting what I needed.
Kent
7/2/2014
Absolutely loved my experience dealing with this company. Excellent communication, fast shipping and super shipping rates. Will use this site for all of my rv needs. AAAAAAAAA
Kim
7/2/2014
Fantanstic service. Exceptionally knolwedgeable and professional staff. Very polite and pleasant to do business with. Would not hesitate to call them again.
Marvin
7/2/2014
All I can say is Wow!!! Extremely fast shipping, it was very surprising to receive my purchase so quickly. Will definitely recommend this company for future business.
Melissa
7/2/2014
I have to say that doing business with etrailer is very refreshing in this day and age! They are very professional all the way through ordering, packaging, & shipping. The products they have NV 2 bike rack & dual hitch receiver are AAA. They dont scimp with the packaging either. They also delivered on the target date that was originally given. Glad to see an U.S. company doing business like it used to be! You cant go wrong here!
Orman
7/2/2014
Very helpful & friendly sales rep. Glad I found your store.
Robert
7/2/2014
Part what I needed. Delivered ahead of expected.
Already installed.
Thanks for your good service.
Ronald
7/2/2014
Excellent customer service. Got exactly what I was looking for sooner than originally promised. Would definitely do business with again
Steve
7/2/2014
Ordering from the site was easy and turnaround to ship the item was quick.
Timothy
7/2/2014
Im very happy with the service. Received items sooner than I expected.
It took a little more work to install them because the coils were more compressed together than normal.
Had to remove both tires and bottom side of the shack absorbers, but it was worth the extra effort, now the van is running like when i first got it.
Thank you
Alberto
7/1/2014
lights are great and bright!
Anne
7/1/2014
Great rack as it accommodates my recumbent very well.
Assembled easily and is secure with optional hitch lock.
Antony
7/1/2014
Excellent - Regina was patient with my many questions, to each of which she provided complete answers.
Shop at and recommend e-Trailer.com - you bet.
Well done.
Bill
7/1/2014
This is the first time I have made a purchase through Etrailer. My experience thus far has been very good. I am waiting on delivery of a trailer hitch and wiring harness. It appears that I am due for delivery by 7/2/14. I have found that Etrailers is a good sight to go to too gather installation and other various instructions on how to do things.
Brian
7/1/2014
Unbelievable service! I cannot believe how fast I received my hitch. Thank you for the hitch and now I can take my boat fishing!! I will recommend your bussiness to everyone I know.
Chris
Christopher
7/1/2014
Good company to deal with. Order placed and received emails for order confirmation and status on shipping. Second order Ive placed with Etrailer and have been happy with quality of product and customer service.
Edward
7/1/2014
My experience with Anna was excellent.
Very friendly and professional. You dont find this kind of excellent service every day. Thanks Anna.
John
7/1/2014
Katie D was very knowledgeable, and worked hard to make sure I got the correct part for my application. Same great service I always get from etrailer.com.
Joseph
7/1/2014
I have had a great shopping experience with etrailer. I ordered my hitch via the telephone and the sales person was very helpful and friendly. The hitch arrived on time and was easy to install. I will be shopping from etrailer again in the future.
Justin
7/1/2014
Ordering was easy and the response is great.
Nestor
7/1/2014
numero uno
Nick
7/1/2014
The Draw-Tite hitch installed just fine. It was shipped in a sturdy cardboard box and it arrived with no scratches and no dings that could cause screw hole misalignment.
Philip
7/1/2014
Excelent service, fast delivery, great prices.
Remi
7/1/2014
The site was easy to navigate and they had exactly the product I wanted at a great price.
Robert
7/1/2014
Amazingly fast response to order and incredible personal responsibility taken at the individual level.
Roger
7/1/2014
Great products and really good prices. My items were shipped quickly and exactly as described. I will definitely use etrailer again
Stephen
7/1/2014
I placed an order with etrailer.com to find that there would be a delay in my express order due to unforeseen circumstances. Within hours I recieved an email advising me of this issue and given a list of alternate products close to my original order to choose from which, I chose to do. I was instructed within the email to contact Dana a representative of the company who was more then helpful with my new choice of the alternative product. Dana advised me that she would be watching my order closely and in fact she did just that. There was nothing but absolute informative professionalism from this representative Dana.
Stephen
7/1/2014
Good product. Works great and arrived on time. :
Todd
7/1/2014
This was my first experience with etrailer and I was very pleased. I spoke to Jan L who was very helpful. I was looking for a particular combination of wire connector adapters that I was having trouble finding on your website. Jan not only checked stock, but contacted a technician and even called the company who makes the parts I needed. With her help, a solution was found.
Thank you!
Tom
7/1/2014
etrailer has the most comprehensive ion of towing essentials and accessories of any place I have seen on the web. The detailed instruciton videos specific to the make and model of your vehicle are invaluable in making the installation of new equipment a breeze. I have made several purchases through etrailer and have never been disappointed with the service or products. I also appreciate being assigned a customer service rep with the order confirmation email. Providing a specific point of contact makes it easy to get any additional info that I might need about the status of my order.
Trevor
7/1/2014
The individual who assisted me was very helpful knowlegable and helped me order what I needed. I have been very pleased with my experience.
Valmond
7/1/2014
repeat customer, very satisfied Nikki R. and Kimberly D. personally ensured that my order arrived as expected. Highly recommend.
Walter
7/1/2014
Oustanding customer service! Very knowledgeable, courteous without fault! etrailer should be proud of their people! Thanks to Cathy T. !
Shipping ? Extremely fast, ordered one day, received the next. Couldn’t believe it!
Overall experience was as good as it can get!!
Wayne
7/1/2014
Katie d was very helpful... Thanks
Chris
6/30/2014
Very Happy With Service.Received The
Part I Ordered In Less Than A Week
Dennis
6/30/2014
good website product video was a nice touch.
I had to export the lights out of the united States and no paperwork was supplied with the package. Had to print it off my e-mail.
Donald
6/30/2014
I was very happy with the service. First of all, thank you for having someone who speaks english answer the phone. Nik was very courteous and knowledgeable about your products. He quickly found what I was looking for and placing the order was a good experience. I don’t have any suggestions for how to improve. The service was very good.
Eugene
6/30/2014
I am so far very impressed with etrailer. The site was very easy to navigate around and as soon as I placed my order a confirmation email was sent to me with a phone number and name. Said if I had any problems or questions to call I think his name is George J. I ordered late in the evening on Friday and by Saturday morning I had a shipping confirmation with tracking information. Once I have the hitch installed I will post again.
Gary
6/30/2014
Very good customer service. I got an order confirmation, saying that my order has been received and will be shipped in 24-48. After 48 hours, I still got no confirmation that it had been shipped so I emailed them, and shortly after, maybe am hour or 2 later, I got an email back saying they will personally watch my order, and ensure that it will be shipped. Only a few hours later I got an email saying it will be shipped, in the next 2 days it should be here. I was ensured this is not normal behavior of etrailer and that their shipping department was backed up. I got very good customer service, with quick responses and was very happy with everything.
Glenn P
6/30/2014
Great service knowledge andprice
Jami
6/30/2014
Great price and excellent service, what more could you ask for.
Jim
6/30/2014
Have used etrailer a number of times and have always been very satisified.
Communication is excellent!
John
6/30/2014
This is my second purchase from etrailer. The service is outstanding! Thank you for the great selection and low prices. I will look forward to future purchases from etrailer.
John
6/30/2014
E Trailer was very professional in doing business with me. They kept me informed on the shipping date and tracking of my purchase. My RV vent lid came well packaged and undamaged. thank you E Trailer.
Kent
6/30/2014
Great service
Kirk
6/30/2014
They were very helpful, had my parts in 2 days.Trailer is back on the road.
Lonnie
6/30/2014
Found the product I was looking for on their web site at a price lower than any of their competitors. Called their 800 # to order. Helpful and very easy to deal with.
Phil
6/30/2014
Very happy with the service! The website is easy to navigate, you have the manufacturers product number listed making it even easier to confirm the correct replacement part and the email confirmations were nice to keep me informed of the order status. I wish the company I work for had a similar website!
Rachel
6/30/2014
Outstanding customer service from Katie d. She deserves a raise she is wonderful.
Robert
6/30/2014
Outstanding. User friendly web site, good communications, FAST SHIP. Even send the correct item unlike some others.
Robert
6/30/2014
The price was right, the service was surprisingly quick. The item was just as I had anticipated.
Robert
6/30/2014
Completely satisfied with the service I received from the folks at etrailer.Great company.
Ross
6/30/2014
Etrailer.com did a great job for me. I was trying to find a replacement for the 7-way bumper trailer outlet for my 2002 Ford F250. The first outlet would have fit, but there was damage in the last foot of the factory wiring harness I had to connect to. After several emails with Julie H. in customer service, Etrailer did the research necessary to find an alternate outlet that had the correct factory harness plug and provided new wiring back the the rail of the truck bed. Now Ive mounted this one on the tailgate post instead of the bumper which will protect it from the damage that ruined the original. Thank you again Julie!
Sandra
6/30/2014
Shipping was quick and accurate.
I had viewed the installation video and when I got the Anti Rattle W/lock , it was a breeze to install.
Wife questioned its use, I rattled her Outbacks Ballmount, then tried to rattle it afterwards, No Rattle.
Great service and Great product.
Sandra
6/30/2014
Ive purchased at least five hitches through Etrailer.com and continue to get the correct product and excellent customer service. The web site is user friendly and extremely detailed with options, photos, and installation instructions. Thank you for the great pricing as well.
Tim
6/30/2014
Hitch arrived in a timely fashion, was properly packed and protected, and easy to install. Came with necessary hardware and directions. Completely satisfied.
Troy
6/30/2014
Absolutely my best ever online shopping experience. My first contact was for information on availability and shipping cost of a productreplacement arms for a Swagman bike rack. I was pleasantly surprised to receive this info within a couple of hours along with the link to initiate my order. Upon ordering, the order confirmationand order processed email came immediatelya couple of minutes after my order along with a link for tracking my order. The price of the item plus shipping quoted on my order form was exactly what I paid without any surprises. The quick responses by the etrailer personnel instilled confidence in me as an online shopper. Awesome shopping experience.
Vincent
6/30/2014
Prompt attention to all aspects of order and shipping. Will use your on line services again. Thank you!
Charles
6/29/2014
Called with questions, got immediate and great information from the first person I spoke with, and he was very knowledgeable about the product. He helped me place my order, and I went for expedited shipping because I needed it by the weekend. I got it right when I expected to, everything was packaged well, and all the products were just as I expected and hoped. VERY PLEASED!
Christopher
6/29/2014
Great customer service and very fast shipping deffinatly would recommend doing business with etrailer.
David
6/29/2014
I can only give a glowing report about Juanita. She was absolutely awesome. Through her work and help she found a better deal for an equal product. Saved me about $23.00. Very much appreciated. She saved me even more as through her research she discovered another product I was going to order would not work on my pickup. Now thats service above and beyond. A total pleasure working with her and etrailer. Highly recommendable.
Ernie
6/29/2014
Your ordering system is great. The e-mail follow up is much appreciated. Upon arrival of the products I will send you an evaluation that you may use in advertising since I am sure it will be positive.
Have a Great Day!
Jim McDonald
Jim
6/29/2014
The best prices around. Shipping is outstanding. Will buy all needed items from etrailer.com from now on.
Jimmy
6/29/2014
helpful and very friendly people to deal with over the phone.they also had the right parts and was not afraid to look up other items for me and find out the technical info.
thank you so much.
Kelly moore.
kennwick,wa
ps, I have already recommended you to others.
Kelly
6/29/2014
the fenders were as they were described and came in quick and timely manner
Kevin
6/29/2014
Amazing customer service. Very easy to communicate with and extremely friendly.
Kyley
6/29/2014
Man you guys have great service. I wish you the best and God bless... Max
Marel
6/29/2014
Hi, I found the staff at e trailer incredible. Right from the time my order was completed I was notified that order was being processed, shortly after I was notified that the product was shipped & on its way along with tracking #. Keep it up .....u guys rock.
Merv
6/29/2014
Excellent service by Ben.
Ive now worked with 3 of your associates and I am impressed with their knowledge of the products I need. Equally impressive is their customer first attitude. Carla, Kelly, and Ben were excellent
Michael
6/29/2014
The floor mats arrived on time and in perfect condition. Installed easily without any problem. etrailers customer service was really helpful when I called to ask the status of my order. A great experience overall.
Andre
6/28/2014
these guys are great good to work with very user friendly
Barry
6/28/2014
Order was shipped quickly with everything I ordered correct.Very satisfied with etrailors service and their commitment to their customers.Will definitely use again when the need for any of their products arise
Benny
6/28/2014
I purchased a Yakima QuickBack 2 Bike Trunk Mounted Rack this week from etrailer.com...what a great experience, I went from not being able to find a Bike Rack that would fit my 2010 Dodge Avenger with a spoiler to one question to etrailer and a fast and knowledgeable response from Amanda.I ordered it and they upgraded my free shipping and I got it in three days, perfect fit and super easy installation. I will recommend and buy again from etrailer.com. Thanks to everyone..job well done.
Douglas
6/28/2014
Etrailer.com always has the trailer part you need. Never had a bad experience and I have purchased a lot of stuff from them. You can buy with confidence.
John
6/28/2014
This is an excellent internet company. Website is great, prices seem to be great, and delivery of product was prompt. Big thumbs up, and we will be buying most of our trailer supplies from etrailer.com. Plus, they take the time to answer questions, and you can review previous questions and discussions on the website.
Mark
6/28/2014
the part I ordered a dome cover came in a timely manor had installation instructions and fit properly. the supplier etrailer personally contacted me to insure that I received the item something you just do not see much of these days talking to a real person. A personal note be sure you read carefully item discription before ordering a we sometimes get in a hurry and order wrong part our own fault not the suppliers long story short great transaction five stars
Nathan
6/28/2014
I found what I was looking for via a web search which led to your website, but my initial foray into the site was a bit confusing. I was looking for truck stake pocket covers, and the first set I ordered fit a ford box, not a chevy. I didnt find out there were different sizes until I received my original order that included a picture of all the sizes. I have now ordered a proper size for my truck, but have a set that does me no good. The ordering process was easy, both times however.
Robert
6/28/2014
good price,fast shipping,very pleased.
Adam
6/27/2014
Very pleased. We had appreciated updates from etrailer concerning the shipping of our ordered product. That was a nice personal touch.
Craig
6/27/2014
The best customer service I have dealt with. Spoke with a Ricky who helped me with an order and he went above and beyond to have my order processed and shipped while on the phone. Thank you Ricky !
Greg
6/27/2014
I have purchased several items over the years, roof rack, tie down for it, tow bar, and bike rack. Always good, fast service and very good products for the money!
Jack
6/27/2014
I received the order as promised . Everthing is in order and will gladly recommend etrailer.com. Thank you for the prompt delivery.
Joseph
6/27/2014
Your website is user friendly, and your communication about order confirmation and status is great.
Ken
6/27/2014
This was my 2nd order with etrailer.com. I can honestly say this is the best experience I have ever had with anyone when it comes to online shipping. The products and the way my order was expedited were incredible. Their communication skill level is 2nd to none. There will be a 3rd order in the future for sure. Thanks for everyones diligence to taking care of people...Kenny Graham, Hutchinson, KS
Kenneth
6/27/2014
They have a large inventory and their website is easy to use and get around on
Kevin
6/27/2014
Great experience. Product was very well packaged and all required hardware securely attached to hitch. Also with clear instructions which made Installation a breeze. Thank you etrailer!!! I would definitely recommend you to all my friends
Leandro
6/27/2014
fast and efficient shipping. product is just as described
Leroy
6/27/2014
Easy ordering online, quick shipping, arrived on time & parts look great. Would order again when needed.
Michael
6/27/2014
I really appreciated all the information that helped me make an educated decision. I sure wish there were more companies like yours.
Michael
6/27/2014
This is my first time using etrailer.com and I am very pleased. I received confirmation of shipping quickly and my order actually arrived early! The price cant be beat. I would highly recommend this site!
Nancy
6/27/2014
GREAT PRODUCT AND QUICK SHIPPING. VERY SATISFIED.
Richard
6/27/2014
I have ordered at least a half a dozen times from E-Trailer with nothing but good results, as far as customer service, shipment on time, and never a damaged part. Every order arrived on time and packaged very well. I have recommended E-Trailer to my neighbor, and people I work with and would not hesitate to order again. Thanks E-Trailer for running a good business, Rick C.
Richard
6/27/2014
This was a totally painless transaction. My items shipped almost immediately and arrived exactly as represented. I will deal with eTrailer any time my needs require their products.
Richard
6/27/2014
Purchased a platform bike carrier as my old one would not work with one of the new style ladies bikes. Took 15 minutes to put it together. have been driving around all day with the 2 bikes on the back before our trip to the smokies. It works a charm and is so easy to load and unload.
Robert
6/27/2014
on quebec canada thanks for your excellent service and fast shipping fit werry well on my BMW 328
Stephane
6/27/2014
Fast shipping, always a good, reliable product.
Blaine
6/26/2014
My order arrived on time it has to be installed, The parts looks good. I hope the installation goes as easy as the ordering. thank you Clive
Clize
6/26/2014
Website very friendly and easy to use.
Excellent service.
Excellent product from you
Daniel
6/26/2014
Couldnt have been any easier. Great hitch, great company. Will definitely use etrailer.com again.
Don
6/26/2014
Shipped very quickly. Havent attempted putting it together yet…
Ellen
6/26/2014
This is by far the best shopping experience Ive had in my life. Customer service was second to none, everyone is very friendly and helpful. Ive had several different customer service representative, and each and everyone is always on top of their game and knows what theyre talking about. The Curtis Hitch fits my car perfectly. Reasonable price, and definitely quick shipment.
Jack
6/26/2014
very good price and delivery
James
6/26/2014
Shipping was super fast company was the best company on notifications. i got confirmations on order received, shipping status, and if i have any issues contact them directly via email or phone. great company and great product!!!
Jason
6/26/2014
Great experience good price fast delivery would definitely use again
Joe
6/26/2014
Received packaged as stated.
John
6/26/2014
Ive ordered from etrailer before and was always pleased with the service I received and the quality of the products offered. Will continue to be a customer when looking for accessories for my truck.
Kenneth
6/26/2014
Fast shipping and good communication. Would recommend. Product was better than expected.
Michael
6/26/2014
Shipping was faster then a speeding bullet, good looking product at a great price! Will use again when needed, 5 star rating.
Robert
6/26/2014
Had trouble ordering product online so I called the 1-800 number and talk to a live person. Ordering was easy. I was told to check my email to make sure the online order didnt go thru too. I checked my email and found both orders went thru. I called them back and the problem was quickly resolved. I received a correction email with one order being cancelled and one being ordered. I received emails when item left the company being shipped with tracking information. I tracked package and it was delivered within three days with free shipping. It was really fast shipping. Very pleased with this company , I will do business with them again. Thanks!!!
Ronald
6/26/2014
Great site with install instructions! Great communication since there was a hold-up on my order. I wish every online buying experience was at least a good as etrailer! Heck, I only order a hitch once a decade.
Stuart
6/26/2014
Easy ordering, easy install.
T
6/26/2014
This company is outstanding. I needed a trailer brake controller for my pickup. They had the best comparisons and great pricing with free shipping. I upgraded my shipping anyway to expedite the delivery to 3-5 days from regular ground. etrailer shipped the controller within a couple of hours and I had it two days later!
Timothy
6/26/2014
I have ordered several times this year and have always gotten good service and good information on what I have ordered as well as when I would get it. Yes I would and have told friends about etrailer
Angelo
6/25/2014
Just recently purchased a Coach Step RV Electric Sliding Step to replace a damaged one on my RV. I was amazed at my savings of almost $300 when comparing to the cost of purchasing the same step from the manufacturer. I received the item within 3 days from my order date. The step has been installed and it works great. I paid $400 total for an item that would have cost $690 if purchased from the manufacturer. What a DEAL!
Charles
6/25/2014
Product is A-1 and so is service..
Charles
6/25/2014
Great service! Very responsive and personable. I highly recommend them
David
6/25/2014
Fast shipping.
Good product.
I would buy from again.
Don
6/25/2014
This is my second purchase from etrailer.Both hitches arrived within a few days after ordering.It would be a great improvement if the font on the instructions and diagrams were inlarged.Also on my last installation,I found it easier to remove the bumper instead of trying to feed the bolts thru the frame channel lwhich was in the instructions This option was not suggested and should have been mentioned.Other than that,very happy with my purchase.
Frank
6/25/2014
I liked how you have a good selection of products to chose from and how easy it was to order, I will diffinitly order from you again
Gerg
6/25/2014
I was very pleased with all aspects of my order.
I will surely recommend trailer to everyone
Gordon
6/25/2014
Fast service. Friendly reps. Quality product. A hitch that dresses up my vehicle!!
Gordy
6/25/2014
To date I am very pleased with the level of service provided by your company, and yes I would certainly recommend you to my friends.
Hank
6/25/2014
hi iam very happy with the help I got with all staff I talked to and how fast my hitch got shipped could not of asked for any better thank you
Henry
6/25/2014
Product arrived very quickly and in great condition. Would buy from this source again. Very pleased with communication and service.
Howard
6/25/2014
E Trailer service, knowledge base, and pricing has bee beyond any expectation. I shop online often and have for years. The responsiveness of the service personnel is outstanding...From breaking up an order to expedite shipping of certain items to personal handling of an order to ensure delivery prior to our vacation.
This is a service level that you don’t often find in this day.
Thanks and you have won a loyal customer!
J.
6/25/2014
What a great company. They made it very easy for this first time buyer to quickly find the right product at a great price. They even recommended the accessory products I would need to get fully up and running. Shipping was quick and easy to track and the follow up has been excellent. The instructional videos are well done and made installation very easy. What else can etrailer sell? I havent been this pleased with a product and company in a while.
Jarrod
6/25/2014
This was the best service I have ever received for an online purchase. I do frequently multiple times during a month order online from many different sites, a variety of items, from software to clothes to computer to electronics.
When I had a question, you had a telephone number to reach and that was not hidden deep inside your site. Once I called, I was excited to talk to a live agent, who helped me tremendously.
Your price was very competitive and shipping was free for me. It made a lot of sense to order from etrailer than from anyone.
I value your customer service and will certainly recommend to friends and family.
Jody
6/25/2014
Fast, Fast, Fast!!! Received my order before my confirmation email.
Items work great! Wish I found this site sooner!
John
6/25/2014
Titan Chains TC2828CAM for 2011 Tundra. I am very impressed with the fast shipping of the tire chains i ordered. I ordered on a saturday and i received them that following wednesday. I was not even expecting it to arrived yet cause I never received an email that it was shipped. The only disappointment I have is that the chains did not come with a case but in a canvas sack.
John
6/25/2014
I cannot express how refreshing it was to get assistance like I received from Katie D. She was knowledgeable and did an over the top job on the phone! Cheers!
Kent
6/25/2014
Order 102842260 arrived as expected. Items are high quality made materials. Looks great on the ramp for jet ski I have made. However, two sets of rollers has damaged upon received. Maybe caused of shipment .Please send two replacement.
Lamberto
6/25/2014
customer service was great i got the right size step,but the picture shows solid steps and i got slotted steps. I had to drill out metal rivets on brackets of old steps to mount to frame of new steps.
Larry
6/25/2014
best service I have ever received from and online store Bill E was the most helpful rep I have ever dealt with
Louis
6/25/2014
As in the past, etrailer has again been very professional and customer friendly. I will continue to shop them in the future.
Mark
6/25/2014
easy to order, I installed the trailer hitch in 30 minutes, perfect fit!
Mark
6/25/2014
They fit perfect and only took 3 minutes to attach with no tools required. I am very happy. Also delivery was quick & accurately trackable.
Martin
6/25/2014
Very easy to find what I wanted. Never had any thing delivered so fast and it was what I ordered. Im impressed. Thankyou.
Michael
6/25/2014
So far I have had a good experience but have not received the hitch.
Mike
6/25/2014
Wow! Im very impressed! I found the items I needed online, then called and spoke with a representative to find out when the items might arrive if I ordered them. She said two days, and it was two days. Great prices, friendly reps, and quick delivery. Ill definitely shop with you again!
Mike
6/25/2014
Sales staff are awesome -specifically Erika was most helpful in scheduling my purchase and shipment for a vacation pickup, very professional! Thx Erika!
Peter
6/25/2014
Shipping was fast, all the parts where there had one little nick on it. I would recommend it. Looking forward to using it. Price is right
Ray
6/25/2014
Once the product was purchased, I received two follow up e-mails quickly about my order. The shipment arrived packaged well which shows they care about how things go out the door and to the customer. This has not always been the case with other companies Ive ordered from.
Robert
6/25/2014
E-trailer has been great! They communicate with you every step of the way and go above and beyond to get your product to you asap!!! Thanks!!!
Sarah
6/25/2014
Fast shipping, the parts I orders and at a reasonable price
Great job etrailer.com
Thanks
Timothy
6/25/2014
Talked to a pleasant sales person who was helpful and very understandable. Got what I wanted with no hassles.
Timothy
6/25/2014
Awesome, you are the only ones who had the parts and willing to sell them at an affordable price. They came sooner than expected and with instructions in paper and videoAWESOME!!!! All the right parts! THANK YOU, I can get back to work now with my hitch installed without having to pay for a complete new installation.
Tod
6/25/2014
Very good experience. Liked the responsive emails and contact information provided. Got my package as ordered.
Tyler
6/25/2014
Great customer service. Excellent product.
Will use again, in fact I just did!
David
6/24/2014
Prompt shipping and easy installationless than 20 minutes. You should be seeing some orders soon from Alabama cause half my hunting club members are ordering one. Great product,service and company.
David
6/24/2014
Order was filled and shipped within a few days. Arrived about 5 days after ordering it! Website was easy to access, video was very helpful!
Debbie
6/24/2014
Friendly staff both on the phone and at the Will Call building. Would do business with them again.
Don
6/24/2014
Easy to navigate and find product.
Douglas
6/24/2014
Cathie was very helpful, see knows her stuff and went to a lot of work to help me. The follow up I have received about the order is very clear and helpful. Thanks Cathie for you help.
Ed
6/24/2014
It was nice to get a call because you didnt have enough stock on hand to send the order complete. Many places simply wait until they can fill the order and hope for the best. Your phone call allowed us to determine if shipping a partial order would be beneficial for us and that was a great help. Thanks for the attention to the customer needs.
Jeff
6/24/2014
Well I got it installed. Took me about 2.5 hours by myself.......did have a floor jack to assist too and that helped. Pretty much a no brainer once I started. Illustrated assembly photo was a little vague, but a ruler will help determine were the attachments are. One small illustration show how to use the bolt fish would have come in handy. Other than that, it went smoothly.
Jerry
6/24/2014
Im rebuilding a trailer for my 21 foot Reinell. I liked the different ions you had to offer. I ended up getting new led lights, brakes, brake lines and bearings. Also, there always is great communication which is always a plus. I dont even bother looking at other web sites and am recommending etrailer to all my co-workers and friends. Finally, a satisfied experience!
Joseph
6/24/2014
Twice purchased hidden hitch from Etrailer. Both times have received great service and product. Highly recommend to anyone willing to listen. Special thanks to Renee K for service above and beyond to meet my delivery needs.
Jung
6/24/2014
Your have a wide range of product, the odering process was fast and simple and the customer service was excellent. I have already recommended your company to my siblings!
Lori
6/24/2014
Excellent service over the phone and a great website. Cathi turned my order around quickly so I could get my trailer fixed!
Thanks!
Lynn
6/24/2014
Great Service
Michael
6/24/2014
Great support by Kelly and Carla before her. Very knowledgeable. Kelly was quick enough to keep me from purchasing a hitch that would have required a cable. Thanks to all
Michael
6/24/2014
We connected with a wonderful representative, Marcia A. She worked very well with us. She also was very patient in utilizing the Relay Service, as I am Deaf.
The web site contained a wealth of information. It was challenging at first to find what we were looking for. Eventually, we found it. Marcia was great in answering our questions regarding the Husky Jack we purchased. The tutorial was also very helpful. We liked that there was as script that followed it. This is helpful when the consumer is deaf.
The only thing I would improve upon is the wait time. I had to go through an automated system before I connected with a customer service representative.
Michael
6/24/2014
Excellent selections to choose from and very easy to navigate
Rocco
6/24/2014
Love the service, good, fast uncomplicated.
Thanks
Sonja
6/24/2014
Its always great shopping with you. Great products and fast shipping. What more could you want.
Steven
6/24/2014
Very informative website with much more information on the products and how it would fit each model car. Very good information on accessories. Also, very good information from customers on what works and doesnt work.
Vev
6/24/2014
Etrailer service is very good.
Art
6/23/2014
Very impressed with the high level of customer service. I was notified promptly of a problem with my item not being in stock. We worked through the solution and they did an awesome job throughout that whole process. Thank you.
Brett
6/23/2014
fast shipping. super easy instalation. brake control works fine.
Dan
6/23/2014
Order processing was a little on the slower side but shipping was quick and the steps I ordered were flawless and easy to install. I will buy from here again for sure
Daniel
6/23/2014
Great Service, great price.
David
6/23/2014
Great service, Heather in customer service was the best!! Best prices on the internet. I will be back for more when I need it. Thanks Heather
Frank
6/23/2014
I found the shopping experience to be wonderful. I have not received the product at this point but so far so good.
Fred
6/23/2014
person on the phone was very helpful I enjoyed my experience or into your corporation I will be using your product
James R
6/23/2014
I was shocked and amazed when I had contacted local tire retailers looking for a tire with a D rating no one had any and continued to try and sell me a C rated tire.
Thank you for having the tire size and rating avail. On your site. In addition for the quick process of my order.
Jim
6/23/2014
etrailer was very easy to deal with. I ordered a part that would not work with my car and the customer service rep took extra time and effort to explain the reasons why. Good site and good group of people.
Thank you!
Ken
6/23/2014
My experiences with etrailer has been nothing but positive. The shopping is easy the website is easy to navigate, plus your products are great. I recently purchased a Curt trailer wiring harness for my 2014 Honda CRV. Although removing all the panels and plastic fasteners were a real challenge on this particular car, the wiring harness and circuitry worked perfectly. Thanks for your support!
Les
6/23/2014
Could not find my size rim for my trailer in my area, came across your website, found my rim size , ordered, had a tracking # for ups in a day. Very easy, Thank You
Lorrie
6/23/2014
Dana was very helpful, high quality knowledgeable sales people like her are hard to find, it was a pleasure doing business with her, I will recommend your company to my friends largely due to her great service.
Paul
6/23/2014
I have to say this was probably the best experience I have had dealing with a company online... I order three products, one of which was back ordered did not say anything at time I placed the order. I was immediately contacted and was informed of the back order and offered solutions to help me out. Great customer service!!! I am awaiting the items I ordered as I just placed the order today, but would definitely use etrailer again. Thanks Ricky S and George J for your prompt assistance!
Robb
6/23/2014
A great shopping experience. Wayne was great, and very helpful.
Robert
6/23/2014
heavy duty great quality this looks like it was made to last for ever !!! 10 out of 10 for this product ! fast delivery great job will do business with etrailer again awesome .
Tony
6/23/2014
Very easy to install I have the liberty jet edition with larger wheels and spare fire and the spare installs quick and easy with hitch installed no mods needed for carrying larger spare
Anthony
6/22/2014
You folks are great. I just ordered an item this morning, and its already shipped - even though its a Sunday. Awesome. You also carry most anything I want, and its generally in stock.
David
6/22/2014
Great service....best on the net! Always keep the customer informed and eager to help if needed.
George
6/22/2014
Awesome Service and the mats fit really great. Thank you
Ian/danielle
6/22/2014
Terrific service. Great range of products. Keep up the good work.
John M
6/22/2014
Thank you very much for the excellent service,This is my 2nd time ordering parts this year and never had any problems.Also etrailer staff is always letting you know about your parts that you ordered and when and where they are. Have a great Summer.
Leroy
6/22/2014
Most business could learn a lot about customer service by studying etrailer.com. Their staff is knowledgeable, friendly and they always go the extra mile to take care of their customer. This along with their price guarantee makes etrailer a no-brainer decision!!!
Roger
6/22/2014
Outstanding customer service! All hitch parts 5 packages received together and in just 3 days with free shipping. I had purchased items from this company before and will do so again.
Eric
6/21/2014
Great experience. Low prices, fast shipping, etrailer had everything I needed.
Jake
6/21/2014
Excellent service. Cant rate the tires and wheels yet because I havent taken the trailer on the highway.
Terry
6/21/2014
Good price, fast shipping.
Wayne
6/21/2014
Great pricing - what sold me was the level of support they give with install instructions /videos - specific details about each hitch/vehicle combo.
What surprised me was how quickly they personally responded to let me know my items were on hand and would be shipped in next 1-2 days - they did just that. I ordered over the weekend and received my whole order Thursday.
Everything I needed was in the order. Great shape.
Yes - the horns stuck thru the box - it’s a trailer hitch - not sure you could hurt it.
Installed on a 2009 Equinox - it took longer to clean out the weld nuts than it did to actually install. Install video was 100 correct for my application.
The wiring harness item was perfect - had every relay/fuse needed- plug and play or pull
Brian
6/20/2014
This is the second Curt trailer hitch I have purchased through etrailer. The speed of delivery and updates were terrific. I would highly recommend them and will continue to use their service.
Bryan
6/20/2014
Pleasure doing business with your company.
David A
6/20/2014
Your customer service representative, Renee, was phenomenal! She was pleasant, professional and went out of her way to ensure that I was satisfied with all aspects of my order.
Thank you, Renee!!
I will be coming back to etrailer.com!
Elizabeth
6/20/2014
Christy B, provided outstanding customer service, with a smile and professionalism. Talking with Chirsty was a joy and I didnt feel like she was rushing me, made it easy for me to think of all the stuff i wanted to buy for my Hummer H3 that you offer on your website, which i ended buy more than I wanted.
The only thing I wish you had was some discount for the US War Veteran who served their country. And because free shipping does not apply to Hawaii. Its would be nice to feel the support from our country. Most of my friend are in the military and I can always recommend etrailer to all of them.
Thanks you and have a blessed day.
Gary
6/20/2014
This is the second time I have ordered from you, so my information is on file, which made the ordering fast and easy. The order lady was fun and very helpful.
Homer
6/20/2014
product was delivered in a timely fashion. was very happy with entire process
Michael
6/20/2014
Good website
Nick
6/20/2014
The service and professional advice was excellent.
O M
6/20/2014
I was impressed with Marcia, her knowledge of the products and how she handled the order.
Differences between my experience with etrailer and other companies conducting buisness by phone.
-She identified herself by name
-She gave me her contact info if I needed help or to answer questions.
-She confirmed the delivery with her name by email
she had knowledge of the products and options.
-I received an email with delivery confirmations.
In short she made the experience of working with etrailer a personal and took personal responsibility for my order. That was in short a breath of fresh air.
I was very favorable iimpressed.
Patrick
6/20/2014
My experience was excellent.
Tom
6/20/2014
Excellent customer service!
Anthony
6/19/2014
I think you guys rock. The service is great. Hopefully the product is as good as the service.
Thanks
Dave
6/19/2014
Like any prudent shopper I look around for the best price before I buy anything. I recently bought some Firestone Coil-rite Air Springs and I had the choice of buying from etrailer or somewhere else. Ive bought from etrailer before and liked the service so much I went with that. Not only was I notified that my order was received, but also that it was in stock and when it was shipped. The messages came with a direct contact name and my package shipped the next day. etrailer is definitely my first choice from now on.
Edward
6/19/2014
We ordered a trailer hitch and Thule bike rack from e-trailer as soon as we bought our 2015 Mazda CX 5. Their customer service is unbelievable as is their website with all the photos and instructional videos. George does an amazing follow-up on each order.
Elizabeth
6/19/2014
Etrailer is the best! I have ordered hitches for 5 cars and lights/tires for a boat trailer over the last 10 years. Everything is always as stated and delivered as promised to my door in a strong sturdy box. Never damaged and never missing anything. I also like the installation videos to see the actual installation before purchasing. 100 satisfied!
Gordon
6/19/2014
FAAASSST shipping thank you. FIT PURRFECT
Kimburlee
6/19/2014
Good company to do business with. You had the information on your website to allow me to know exatly what
I needed.
Larry
6/19/2014
Great company to work with. Product description was spot on. Easy check out and product shipped as promised. When I got the product it was packed with care and arrived in perfect condition. Had the mirrors installed within 10 minutes of getting package.
Louis
6/19/2014
Customer Service was the best I have ever seen. They kept me updated every step of the way.
Nick
6/19/2014
Simple to place order and product shipped within 24 hours.
Steve
6/19/2014
Gevening!
The mirrors came in perfect shape, fit perfectly, and you all were QUICK!! So nice to deal with professionals who do what they say theyre going to do! Hats off to you and your company!
Susan
6/19/2014
Ordered and received my new 2047SS bearing buddies from etrailer.com for my Harbor Freight 4 x 8 folding trailer. Nice price, fast shipping. Im glad etrailer stocks them, because Harbor Freight sure doesnt!
Thomas
6/19/2014
I could have purchased the product anywhere on the internet but I chose etrailer because i have purchased items before and have been very satisfied with the product and service. Thank You.
Tim
6/19/2014
had a great experience the lady was very helpful and friendly
Torrey
6/19/2014
Marcia was Great, I would work with her again great customer service.Thank you for your help, and great co. Thanks a again Bob
Bob
6/18/2014
Website is well organized. Easy to find parts and compare different options. Shipped the same day.
Couldnt ask for anything better.
Chad
6/18/2014
Exactly what I ordered delivered quickly
Thanks
Charles
6/18/2014
I was ordering a part and did not have the exact measurement but Cathy T. has understanding and really helped out on the situation. When I called I was expectioning to reach a Tech with a deeper voice political correctness. She was verry helpful in locating there part for me in doing soI ordered several other items at the same time to prevent future hassels in my project. Shes a keeper in your company. I will order again. Thank you
Charles
6/18/2014
Sales and service were excellent. Order shipped quickly and likewise was recieved quickly. The kit worked as it should
Chris
6/18/2014
Holy crap, fast shipping!
James
6/18/2014
placed an order and it shipped very quickley
Jan
6/18/2014
Very Good Service
John
6/18/2014
My hitch arrived much sooner than I would have thought possible. The hitch and accessories arrived in excellent shape, and mounted easily to the vehicle.
Mark
6/18/2014
Quick delivery and great customer service.
Mark
6/18/2014
Fast shipping, good low price, excellent tracking via etrailer.com site.
Richard
6/18/2014
I ordered towing mirrors on June 13th and was promised delivery on June 19th. The mirrors came a day early on June 18th! The transaction was a great experience from start to finish. I will definitely deal with etrailer again.
Rick
6/18/2014
Etrailer.com is pure AWESOME! Once in a while you run into a company who actually does EXACTLY what they say they will...and this is one of them. Normally when I order something online, I can almost bet that the order will be wrong in some way, or one of the products will be defective and need to be sent back. NOT the case with Etrailer. I had a fairly complex order, I ordered two tire/wheel combos, brakes and drums, brake controller and wiring harness to install it. The order shipped and arrived exactly as Etrailer said it would, and everything was perfect! No issues what-so-ever with receiving what I ordered, or with functionality of any item. Keep up the great work, I am a customer for life!
Scott
6/18/2014
I am amazed at the customer service from etrailer! I ordered this product late at night and within an jour had an email from customer support letting me know it would ship within 2 days! They emailed me with the tracking number and the item arrives within 4 days of ordering!!! I read all of the reviews on this product and I was impressed. I cant wait to take rhis on vacation! Thank you, etrailer!!
Sherry
6/18/2014
Very happy with the quality of the stairs. Just what I expected from the web description.
Thanks for the excellent order service as well.
Steven
6/18/2014
Excellent service, will recommend to everyone I know.
Tina
6/18/2014
After trying to order from a different company, I called the customer service line at etrailer.
Vince C was extremely helpful in assuring that right part for the 2014 KIA Sportage were in stock and available for shipping. Parts arrived as expected, installation was as expected with the helpful videos. Kind of a pain in the ass without a lift, but all went well and weather permitting, well be pulling the jet ski out to the lake on Saturday.
Allen
6/17/2014
great service
Casey
6/17/2014
Ordering was seamless and very usable. Price was right and the free shipping was a bonus
Daniel
6/17/2014
The emails confirming status were great. I knew my order was received, filled, in stock, and shipped. It was shipped a couple hours after the order was placed!! I have ordered here in the past and would definately order here again.
David
6/17/2014
I was great to have Christy B as my sales rep! She found out what hitch I need for my motorhome. She bend over backwards to provide me with an outstanding service. It was fun to be Christy Bs customer! With employees like Christy, E-Trailer is winning!
Dietmar
6/17/2014
I have purchased tires, bearings a hub assembly and other parts from E Trailer and can highly recommend them as a value priced company with rapid shipping and quality parts. I will certainly order from them again.
Edward
6/17/2014
The sales rep Ricky S did a fantastic job helping me out. I think this was by far the easiest over the phone transaction ive ever done for ordering anything online. Helped me out step by step and my new hitch will be here in less than a week! Thanks etrailer.com and Ricky S.
Edward
6/17/2014
Everything was great. Nice experience shopping and ordering.
James
6/17/2014
Good selection to choose from. Well organized catalog and very competitive pricing. I found your prices well below local suppliers and with free shipping it was a no brained to place my order with you.
Larry
6/17/2014
This is the second time that I have ordered from etrailer
and I have been very pleased with the friendliness and expertise of the staff. and of course, economics and free shipping are also reasons why I will continue to buy from etrailer.
Mac
6/17/2014
EXCELLENT service. definitely will order from the again and again.. Awesome sales team…
Michelle
6/17/2014
The package came in and all parts were in the package. Item is just what I ordered for less cost locally
Richard
6/17/2014
Great overall experience.
Good price, good quality hitch, easy installation following
Instruction sheet.
Ordered on Monday received it on Friday.
Have already told several friends.
Thanks E-trailer!
Russell
6/17/2014
Good purchase experience, quickly shipped.
Scott
6/17/2014
I think I am going to like it a lot when it gets here. It looks
very simple to install and is going to look Great.
Going to South Padre to the beach. May be carrying
a Power chair or maybe just luggages.
What did you like most about your experience?
How quickly your Co. responded to my e-mails.
It was nice not to have to worry about my order.
Very nice,very nice thank you all so must!
Terry
6/17/2014
Great website, easy to find things. Havent recieved product so cant comment on that yet
Tracy
6/17/2014
Everything went fine.
Wayne
6/17/2014
I just to compliment your sales representative and Lexus and company. A good experience, thank you.
William
6/17/2014
I like buying from you guys because of the great service, willcall pickup and the detailed installation instructions on the site. The videos specifically are very helpful.
Carrie
6/16/2014
Came as pictured, fast and secure.
Have not put any of the Ez lube caps on yet as these are spares.
Charles G
6/16/2014
I have place several orders over the last 8 years and have been please by the ease of placing the order, the speed of delivery as well as the quality of the products Ive purchased. would highly recomend etrailer.com to everyone.
David
6/16/2014
Very definitely impressed. Matt C gently prevented me from a WDH misstep, and was able to find exactly what I needed AND get it shipped to me in time for my trip.
That’s what I call customer service.
Now well see if the beast shows up in time for our trip…. :-
David
6/16/2014
I called to ask a question about shipping times before I ordered and spoke to Kourtney S. She was so helpful I and that when she offered to complete my transaction I ordered it through her. I was concerned about timing and she made certain my order shipped that day. The merchandise arrived faster than I expected! I ordered two identical items and they both work fine. On one of them the power connector is hard to push in. Its annoying, but not annoying enough to return and since it works fine Ill just live with it, but thats a manufacturers issue and I cant fault etrailer. Ive ordered from etrailer before and my experiences have always been great! I recommend them to others.
David A
6/16/2014
Great communication - excellent service and super prices!
Edward
6/16/2014
Etrailer is great! They sent me exactly what I was looking for. Over the phone they were very knowledgeable and helpful. Highly recommended. Thanks Nik!
James
6/16/2014
Great selection and very competitive pricing.
John
6/16/2014
Service was excellent!!! If this was a resort it would be 5 stars.
John
6/16/2014
The exact right trailer hitch for my Hyundai Sonata. Simple to install and arrived in just a few days. Thanks!
John
6/16/2014
Two words: Very helpful. Thank you for your help.
I will let you know how the product works out.
John
6/16/2014
Hands down, this was the best EVER online shopping experience! GREAT customer service. Thanks a bunch for the personal attention and fast shipping! The RV vent covers were exactly what we needed - thanks for your help in figuring out what we should order. We got the parts in record time! I would shop here again in a heartbeat!
Kathy
6/16/2014
The shopping experience was very easy. I would recommend etrailer to anyone looking for quality trailer parts at a good price.
Mike
6/16/2014
The carrier arrived in 4 days. It was very easy to put together and feels stronger than I thought it would be.
Paul
6/16/2014
very impressed arrived when it said easy to put on just as was said quality product
Candace
6/15/2014
I seldom write reviews but my experience with etrailer was so good I figured I owed them a couple minutes.......I ordered late Sunday afternoon, received 2 emails updating me by Monday a.m., one advising me they were upgrading my delivery from ground to 2-3 day delivery, and had my order Wednesday.
Order was perfect and the products were as advertised, packed well. Will order again and will certainly recommend e trailer to anyone I know of looking for parts. A+ experience here!!!!
Jeff
6/15/2014
it was a good experience, the article arrived faster than it was wrote.
And in good condition. i gone talk about your site
Michel
6/15/2014
You guys did a great job. Explained what I needed to hook up an electric brake controller, provided a list of parts and were able to ship the same day I ordered.
Patrick
6/15/2014
The form / fit / function of the hitch was PERFECT!! Installation was a little shaky, but most of that was my doing. Its on the vehicle now, looks great & will serve our needs well. Customer service was exceptional throughout the whole process, and the product arrived on time.
Scott
6/15/2014
Very fast shipping and quality part.
Dan
6/14/2014
I really liked the website. It was complete, easy to navigate, and had multiple choices for each item I needed. Of course, the prices were the lowest I found anywhere for identical items, and the free shipping is what sealed the deal. I have already recommended ETRAILER to one of my friends looking for a 5th wheel tailgate, and I will recommend them again to anyone who asks. I thought the shipment tracking feature was awesome! I was able to see where my packages were and when to expect them with just one click. See you again, guys. Thanks.
Jeffry
6/14/2014
Open Sunday at Noon Central Time, live person answered the phone, helped me find the lens cover I needed on their website, product shipped that day postal mail, and it was in my mailbox Friday afternoon. Great job!. Thanks.
Joe
6/14/2014
I was very pleased with the service and speed of delivery of my Pilot wireless magnetic tow lights from Etrailer. They work well on my 2013 Ford Edge towed behind my Dutch Star motor home. Further, the lights are less expensive than installing auto wiring and more flexible for other towed units. I would suggest that the manufacturer considers making access to the battery compartment easier. The current 4 screws to access each compartment are too small making it difficult for installation. Beyond that, the lights work great.
Kurtis
6/14/2014
I had a great experience with Jan. She was extremely knowledgable about your products. She was very professional and courteous. You have a fantastic member of your team in Jan. It would be great if I had some exceptional staff like Jan. She has already sent me a follow up e-mail to let me know the items I ordered have been shipped with the tracking information.
Monte D
6/14/2014
Very good experience - shipping was quick and video instructions made installation a breeze.
Raymond
6/14/2014
Erika was a pleasure to work with.
She was professional, listened and followed up on my order.
There were some challenges getting my order onto your system but Erika resolved that and kept me posted on my shipment.
Shes an assets to your sales team.
Ron
6/14/2014
I ordered everything I would need to install the hitch and wiring for my van yesterday at 1400. Not even an hour later etrailer called me to say they did not have one of the items metal loom clamps I ordered. She asked me if I would like the rest shipped or just wanted to remove those from my order. Great customer service so far. Then at about 1600 I see an email saying my order was prepared to ship. A little later I get the email saying it shipped with the tracking information. This morning I look at the tracking and on etrailer has the tracking attached to the email and I see it making its way accross the country already. So far these guys are awesome. I really like the videos and Q&A they keep on their site so I knew what to order and I feel confident I will have no trouble installing everything thansk to the great videos. I will share more after I get everything and it all works. Also the prices were better than any other place I looked and then over $99 free shipping.
Darrick
6/13/2014
Had a little trouble with UPS. The hitch got to Orlando but took 4 more days to get the last 40 miles. It went on the Rav 4 with no trouble at all. took about 20 min. Holes lined up perfect. FYI hook exhaust side up first as you have to get it between the frame and the pipe. Ken Dawson
Diane
6/13/2014
This is actually a fan letter. We build high-end motorcycle haulers and sell most of them directly to the public. Since our trailers are so pricey, the tow vehicles that our customers own include a larger than usual number of German and other foreign cars. You guys have the most complete set of answers and products to resolve the compatibility issues between those autos and our trailers out there. Thank you!!!!!!!!!!
Ed
6/13/2014
Excellent, fast service with both of my recent orders, and your prices are very competitive.
James
6/13/2014
Best customer service I have run into in a long time. This is the way it should be.
Jeff
6/13/2014
Once again a wonderful experience with etrailer.com. Was able to comfortably research several options at one site when looking to order mud flaps and truck-box steps for my 2014 Ford F250. The installation videos and procedures from the etrailer.com experts and user comments gives me that extra level of comfort when I order. Products were delayed a little bit due to supplier issues but the folks at etrailer.com emailed me to inform me of it and allowed me to split the order to receive the products that were available.
Jeremy
6/13/2014
Best experience purchasing something on the internet. I was amazed at the ion and the prompt delivery that arrived much sooner than expected. Thank you for a great purchasing experience. I will make more purchases in the future and recommend this site highly.
John
6/13/2014
Excellent service and shipping. It was quick even from Mo. to Wa.
John
6/13/2014
I just needed a small part for our rv screen door. I quickly found it and completed the purchase in less than a minute. Great way to do business.
Joseph
6/13/2014
Fantastic service. Prompt shipment and they keep you informed at every step in the process.
Ronald
6/13/2014
The price was great and lots of items for everything you needed it.
Tom
6/13/2014
Web site is easy to use. The shipping was fast and I was kept up to date on the progress. Received the product in a well padded box with no damage. The online video on how to install the brake controller was great and made the installation fast and easy. Great company to do business with.
Vance
6/13/2014
Tires got here fast, and look great. Good communication from Co. Will have them mounted next Mon. Do not expect any problems as they are the same as my original nine year old tires. I WILL make sure I keep them inflated to 65 lbs.
Bob
6/12/2014
It was a very nice experience dealing with the people at etrailer.com, completed my order super fast and it was a pleasure to do business with them. I highly recommend them and I know I will do business with them in the future. Thanks Dave !
David
6/12/2014
Great buying experience and quick turn time from order to ship.
Donald
6/12/2014
Awesome customer service and fast shipping. Thanks
Eduard
6/12/2014
Absolutely top notch. I had an issue w with my order and ETrailer customer service called me immediately to resolve the issue.
Order shipped same day and all instructions were online and easy to understand.
I will definitely shop here in the future.
Fabio
6/12/2014
Easy to locate parts. Shipped immediately. Recd in 3 days. Good company to deal with.
Gilbert
6/12/2014
Great prices and timely delivery. Only one problem with the shipment is that UPS Ground delivered my packages to the wrong house 2nd time they have done this and not etrailers fault. I cannot beat the prices anywhere else so will definetly be ordering more parts etrailer but will see if I can get it shipped FEDEX.
Gregory
6/12/2014
Everything, from figuring out what part I needed, ordering it, and receiving it quickly, was a most pleasurable experience. I will shop here again.
Jerry
6/12/2014
When placing orders over the internet, one really never knows for sure if the items ordered are going to be delivered and on time.
I am supper pleased with all items delivered within a total of 3 business days. I would not hesitate doing business with etrailer.com in the future.
You folks really have your act together!!!!
Jerry
6/12/2014
Erika of customer services was very helpful and efficient in finding me the right solution for my needs.
Joshua
6/12/2014
I asked for help getting an extra long ball mount for my van. I got immediate service via email with two extra suggestions. I ordered one, and then it turns out the one I wanted was back ordered until August. But, etrailer gave me a couple more options and one of them was actually cheaper! So, Im getting what I need, and what I know will work, at a very affordable price, and with excellent customer service. Ive been an etrailer customer for 10 years. Never a problem.
Karen
6/12/2014
Very helpful and shipping was FAST & easy.
Karin
6/12/2014
Friendly and helpful folks deliver what they promise on time. They even follow-up to make sure you are happy with your order. I am ordering from them again with confidence.
Kim
6/12/2014
Good service so far, I just made the order so when I get the package i will know more. : The customer service has been awesome so far. Thank you!!!
Matt
6/12/2014
Quick shipping. I ordered a Yakima Double Down Ace for my 2006 Subaru Outback Wagon. Quick delivery. Ordered on Monday and delivered this morning before 10am.
Although I have not yet installed it everything looks good just as I was hoping. I had seen a similar Yakima carrier locally but the savings through etrailer could not be passed up. Yes, I recommend both etrailer.com and this product to a friend.
Mike
6/12/2014
Very impressed with the service, I like how you guys jumped on it and got it done, nice job.
Mike
6/12/2014
Judy M was very helpful, great place to order.
Robert
6/12/2014
Etrailer.coms customer service is excellent! I never had to ask a single question. I was informed each step of the way from availability to when it shipped with tracking number. This is the hassle free no guess work type of service that will keep me coming back.
Steve
6/12/2014
I have an older trailer and was not sure of the correct replacement parts. I called and spoke to CSR Juanita who instructed me on how to determine the correct parts. Her response included a document which direct me obtain the information. I responded the next day and with in an hour parts were verified and ordered.
I received two additional e-mails, confirmation numberWhich Juanita had given already on the phone and then one with tracking number.
Juanita was very knowledgeable and helpful. Great site and will be back
Billy
6/11/2014
Just the greatest service!
Received a replacement item that I may have damaged during installation. Didnt even request a replacement.
I am suggesting e-trailer to all my friends.
Great service and speedy delivery make this company the one to do business with.
Dan
6/11/2014
great communication, fast shipping, actually had the parts i needed, when all local companies didnt, will remember you for all of my trailer needs in the future.
David
6/11/2014
I have used e-trailer before when I was doing repairs on my motorcycle trailer and would like to let everyone know that e-trailer is for real. They deliver what they promise and the customer service is excellent.
Keep up the good service and you will never be lacking for customers.
David
6/11/2014
Thank you Jameson C for your help on which rail kit I needed. Also the kit arrived in great condition. The packaging was superb. For an item so heavy the box was well made and packed. Sometimes when something that heavy arrives, the box is destroyed. Thank you again for everyones help. I will shop again from etrailer.
David
6/11/2014
Awesome, fast delivery. Thank you!
Eric
6/11/2014
Etrailer is a good place to shop, large ion, very helpfull staff, cool interactive website lets you know status of order. I will be using them again soon, as soon as I save for more cool stuff for the truck
J. Michael
6/11/2014
Delivery was fast and when I needed to return an item the help I received was great! I would defiantly recommend etrailer!
Jim
6/11/2014
No problems what so ever. Etrailer had just what I wanted and for a reasonable price and delivered the items to my door steps as promised. They also stayed in touch via e-mail every step of the way. Will be ordering more from them.
Jimmy
6/11/2014
I think Etrailer is a excellent company to work with I bought a hitch and ball separate orders and it worked out very well they staff are great people to work with also thanks for the good deals. Larry Parsons
Larry
6/11/2014
well done!
Larry
6/11/2014
I was very impressed with how quickly you refunded me the price guarantee of 110 of the difference. There was no arguing or fine print, you just did it. The shipping was very fast and the product was just as you described it. Thank you!
Lelin
6/11/2014
Very happy with price, fast shipping, communication, availability of product, and the quality of everything when it showed up on my door step. BIG thumbs up!
Mark
6/11/2014
We were up against the clock, on the brink of losing a big sale, but etrailers.com had what we needed in stock. Kelly was great to deal with over the phone. She got my rush order placed promptly and sent me an email to confirm that my order had shipped the same day.
Matt
6/11/2014
Excellent service, assuming the hitch does arrive. Debie was efficient, well spoken and has kept me more up to date than any order Ive placed with anyone for a long long time.
My only concern was answered in full in just a couple on minutes.
Michael
6/11/2014
Etrailer was a very easy to read site to order from.The employees seem to be right on top of things by checking in with me via emai, from time of ship to time of receive. Good overall experience. Also liked that there were instructions and illustrations on the site.
Michelle
6/11/2014
Knowledgable and friendly staff, great products, answered all of my questions and the parts arrived a day early. Could not ask for better service. I would highly recommend this company to anyone!
Morgan
6/11/2014
In a word.....Awesome. You folks have always been very helpful regarding questions and ordering. Your helpful tips, videos, etc. are the greatest.
Now I want to thank the courteous staff that handles phone call orders. THANK YOU!!
I recently had to change an order that was placed online. It was taken care of in a very professional manner. I especially thank Heather H for all her help in seeing everything through. Like I said....Awesome!!
Raymond
6/11/2014
This was not my first order and it is not my last! I very please with the products and shipping.
Robert
6/11/2014
I am into my second order. My first order was a set of disc brakes. I shopped around and price was lower plus free shipping. I soon realized you guys are a great service provider and put effort into customer satisfaction.
I have three trailers and intend to keep shopping with Etrailer.
Roberto
6/11/2014
Excellent customer service!
Fast shipping & Great prices.
Their web site is easy to navigate, with lots of DIY information.
Thomas
6/11/2014
I never received the part i ordered. i called and told them they done a claim and resent it out fast.
Tony
6/11/2014
The purchase of my trailer hitch was handled very professionaly. Christy did a good job of answering all my questions. Also, I was well satisfied with the price.
Trevor
6/11/2014
Fast Shipping , Friendly Service,
Thanks
Vickie
6/11/2014
Top notch company with people on staff who do more then make promises they deliver! I had an order I had to have fast, they made it happen! I will be using etrailer again.
Wayne
6/11/2014
I very rarely give my opinion about products and services because I dont like to waste my time. This product is perfect and went into my Echo like it was in the original assembly. Five out of five stars. Thank you etrailer!
Brad
6/10/2014
I received my tonneau cover with in a couple of weeks, everything went well. Now my camping gear is protected. Thank you very much.
Daniel
6/10/2014
Awesome! 4.80 x12 rims and tires were the best price anywhere local or on the web. I purchased on a Saturday night and they packaged and shipped right away, i took advantage of the free shipping, and they upgraded my order to 5 business days for free. And most of all the set up looks great on my camper.
David
6/10/2014
This is my second order with etrailer and the service has been excellent, actually extraordinary!
David
6/10/2014
For no more than ordering a $2.00 part, employee Christy could not have been more helpful. Nothing more than a strap for my bike carrier but an important part all the same to me and I was made aware by Christy of the shipping and arrival of my little inexpensive part. I salute such warm and gracious service.
Donna
6/10/2014
Excellent ... thank you.
Edgardo
6/10/2014
Debbie was very helpful knowledgeable and friendly.
Gary
6/10/2014
This is my first experience using e trailer, the whole process was great......
Gary
6/10/2014
Third order everything been done and recieved in a timley manner. UPDATE Fast shipping . Correct product . Good price
Henry
6/10/2014
Great service
James
6/10/2014
Excellent to deal with. Very Knowledgeable. Pricing was great.
These guys really know what theyre doing. Walk me through what parts I would need.
Jeff
6/10/2014
Wow I place an order at noon and by 3PM its on the way. Thats fantastic, thanks etrailer. Ive ordered several items from this company never been dissapointed
Mark
6/10/2014
I ordered this part for my husband, Levi. He has end-stage heart failure and still insists on driving. He had the Ford hitch cover for several years. He backed up to let someone cross in front of the truck and backed into another car. he should not be driving. That broke his Ford hitch cover. He has a 1998 red ford F-150 pickup with only 40,000 miles. It was easy and affordable to order from your website. He will be happy to have his new FORD hitch cover again. Im glad I was able to find the replacement so easy.
Mary
6/10/2014
Good item and decent price. Fast shipping!!
Mike
6/10/2014
First delivery was wrong part. Mis labeled in the factory box. Second delivery fit well. I learned through the process that emails are not promptly acted on, required phone calls to get action to occur. Other than that, everything was OK
Phil
6/10/2014
I had doubts about the replacement end caps for my 3 round side bars. But since it was at a very low price I decided to order on ETRAILER.COM .
The result is JUST GREAT. Thanks to you guys.
Richard
6/10/2014
Great Tire & wheel combo. Super fast shipping and arrived in perfect shape! Great Price, too.
THANKS for outstanding service!!
Robert
6/10/2014
Great service from fist contact with Renee K until delivery. Super product great instructions and online install video. Product went on exactly as promised. Could not be more pleased! Thanks Renee!
Robin
6/10/2014
Ordered four 4 Demco Hydraulic Drum Brake Assembly - Single Servo - Galvanized - 12 - 7,000 lbs for my Ez Load boat trailer, parts bolted right on and worked great. Ground shipping a little slow but out of etrailers control.
Ron
6/10/2014
Shipping time was good. It arrived on time and the order was as promised. Bolting it on was a breeze with the aid of an electric impact wrench. The relays pluged in good and work great. My only complaint is that Nissan did not install the relays from the beginning , but that isnt your fault.
Steven
6/10/2014
Great product ! Super fast shipping! Would buy from you again! Thanks
Tim
6/10/2014
Great shopping experience. Very good communication, very fast to ship and product was as described. Good price and good cost of shipping. Thanks.
William
6/10/2014
It was easy to find the items I needed and order them. I was very pleased with the options for shipping.
I will order from etrailer.com again.
Bert W
6/9/2014
AAA+++,Great Response Shipping my Wheels & and mounted Tires. THANKSSSSSSSSSSSSSSSSSS!!!!
Earl
6/9/2014
Hitch and wiring harness arrived as expected. The instructions were great and it installed with no problem. Cutting fascia took a little extra time just to make sure that I didn’t make any mistakes. No problem though.
Fred
6/9/2014
The hitch, draw bar, ball and wiring harness arrived quickly, in about 3-4 days with standard shipping. Its installed and looks great. The YouTube how to videos for installing the hitch and wiring harness were a great help. I only raised the passenger side where muffler is with my jack to increase clearance. You definitely can use a second person to raise the hitch in position for installation of the two main bolts. Thats what neighbors are for. Great service and product, which I recommend for you.
Glenn
6/9/2014
I was very happy with the hitch and T connector I received easy to install and received them earlier then I was told
Jeff
6/9/2014
Great service. Everything went as advertised, no surprises. I would recommend this site.
John
6/9/2014
Wow! - I ordered on Sunday am, about 9. got a confirmation of the order @ 9:12am. Shipped on Sunday. Im impressed with your customer service!!!
John
6/9/2014
What a pleasure to deal with your staff on the phone.
Your on-line shopping is great and easy to use but the ordering system was down when I tried to place my order. I called and spoke to Erika, she was very helpful and efficient.
Larry
6/9/2014
very professional and prompt service
Lynda
6/9/2014
My order arrived when it was supposed to, the order was complete and undamaged. The price was very competitive. I am happy with the product and pleased with the service provided.
Michael
6/9/2014
I received exactly what I wanted, at a fair price. The shipping fees were reasonable and the item was received within the time frame and was no damaged.
A++++
Would use again!
Richard
6/9/2014
Debbie your sales lady was very helpful and friendly. She made sure that I had everything I needed. She has kept me informed on shipping also. She represents the company well. Would recommend this company to anyone. Thanks keep up the great work.
Ronnie
6/9/2014
Fast response
Good Prices
Extremely fast shipping!
Products I coundnt find elsewhere!
Thank You!
Scott
6/9/2014
This has to be the best company in the country. Great ordering support and super fast delivery. What else can you ask for?
Thanks, Renee K
Steve
6/9/2014
Great service, easy website to use and fast delivery! Thank you!
Tim
6/9/2014
This is may 3rd hitch related purchase and I will highly recommend E Trailer. Easy ordering, fast free shipping and great customer service.
Walt
6/9/2014
it was fast and very easy toorder and set up payment also.
Walter
6/9/2014
It was a great shopping experience. Not only was the bike rack on sale, I also got the free shipping and my shipping was upgraded so I received it earlier than anticipated.
It works as expected and the online video was extremely helpful.
Ill definitely recommend etrailer to friends and family.
Adwoa
6/8/2014
Items Shipped fast and they are very good.
Douglas S
6/8/2014
Excellent experience they take all the time necessary to wade through my indecision and confusion
Good prices excellent product Im extremely satisfied
Greg
6/8/2014
So here I am on a Sunday morning, ordering stuff on line on a site that is so packed with information filtered to the item to be purchased, saving time and confusion, offering Pay Pal for easy paying and unnecessary typing of my details, then I get an email telling me the items are in stock and ready to ship, another email to say items are packed and shipped! The sun had not set on that same Sunday. Your company deserves to be congratulated for truly understanding what the customer wants, or at least as close as you can get to immediate service without frustration. Should you reduce the two emails to one? Maybe not, communication, it works when its immediate to the detail/data at hand.
Malcolm
6/8/2014
The experience with e trailer was great! I bought a hidden hitch for my 2014 awd Juke. I got it on a free shipping promotion. It arrived in just 2 business days. Installation took just 30 minutes. I will definitely do business with e trailer in the future
Matthew
6/8/2014
GREAT prices, super shipping and the most proactive customer service team I have dealt with ever. Within an hour of my order on a Saturday afternoon, a nice lady called me to get the rest of my address that I left out of my info. Within minutes of the order I received confirmation of the order and the availability. Even got a courtesy upgrade on my order. Im impressed!
Richard
6/8/2014
I have always been hesitant to order from non big-box retailers because one never knows what experience awaits. However, after my first order from e-trailer, I was sold. Not only is the website easy to maneuver, the videos showing how the equipment works and how its installed are top notch. Also, when you order by phone, the service reps actually know the items quite well. I got advice on the spot. Lastly, the order confirmation e-mails are friendly and to the point. E-trailer is the Zappos of trailer/ hauling gear thats a compliment, Keep up the great work.
Tim
6/8/2014
Researched and ordered up the 3.5k never adjust electric brakes, wires, bolts, and 7 pin connector. Received all parts in a timely manner, packed OK. For such heavy parts i think a square box using spray expandable foam would have protected them a bit better-the parts did arrive alright... just clanking in the box a tad. I bolted up the parts per instructions-videos in the help section were very beneficial, wired up the magnets and 7pin connector. everything worked as expected. I did think that 10 guage was overkill. And for my purpose the 12 would have worked just fine. I only had a single axle 6x10 enclosed running a 3.5k dexter axle to wire up.
Wallace
6/8/2014
I called and bought a trailer hitch at 10:30am and it is shipped by 6:15pmamazing!! I also like all the reviews about products on the websitevery informative.
Barbara
6/7/2014
Great service and prices. Just the part I needed.
Brad
6/7/2014
This was my second order and both went very smooth. Good prices, fast shipping,they keep you up to date on your order. Excellent!!!
Christine
6/7/2014
Dealing with etrailer for the first time was an excellent experience. The advice I received was top notch and the part I ultimately ordered was received within 2 days and exactly as expected. Thank-you…
Dave
6/7/2014
Great communication and they strive for customer satisfaction.
Delton
6/7/2014
Three days after I ordered my parts I had them installed. Thank you for such great service to Nova Scotia. I have been singing your praises ever since. The trailer service people here told me a new head$750 was all they had. Aint the internet grand!
Frank
6/7/2014
The best and fastest service and delivery I have ever had with a company.
Stephanie H. made sure everything I needed was talked over. She is very good at her job and supper polite.
The hitch was installed very easy for a 63 year old man. I am well pleased with etrailer, and would recommend them to any one.
Glynn
6/7/2014
Great product. Exactly what was described online. Shipped quick.
James
6/7/2014
Polite and friendly service. Trailer tire arrived 3 days early and was exactly what I ordered. After phone call with Ricky S. I ordered 4 more items for boat trailer. etrailer great place to do business.
Jim
6/7/2014
Jennifer was outstanding. Will shop again.
Larry
6/7/2014
The product was well described, and was exactly what I expected and needed. The install video sold me as did the customer service. The shipping was prompt and arrived on time. The low price promise was just that, as the price was greater than the competion, and a price adjustment was made after the inital purchase as promised. The item was well built and installed very easy. I have complete confidence in the item. I will always check first with etrailer for all related needs. Thanks again for the great customer service, prompt shipping and fine product. I have already mentioned etrailer.com to others.
Preston
6/7/2014
Easy installation. The u Tube video was very helpful. The zip tie straps were not long enough for this installation.
Scott
6/7/2014
Found the product I wanted and the site was straight forward so it made it easy to order.
Tony
6/7/2014
Very easy to find what I was looking for and shipping was very fast
Wayne
6/7/2014
top notch service, none better. Mike S. was very great to work with
Billy
6/6/2014
very impressed.....I ordered several items on the same day from different companies and etrailer is the only one who delivered on timetrailer hitch, which took a whole 10 min to install and am still currently waiting on products from 2 different businesses....so happy with etrailer that I just put in a order for several more goodies for my autos!!
Darren
6/6/2014
What a nice shopping experience. It was just like being in a very nice and friendly store. Made Me want to drive to Mo. just to meet the folks who handled My order. Thanks a lot!
David
6/6/2014
Very satisfied with the price, quality and delivery. Would definitely use them again.
Dewey
6/6/2014
Excellent place to do business,fast an efficient.would recommend to anybody,very friendly service.Thanks.
Gordon
6/6/2014
great service
Herbert
6/6/2014
received lights Thursday afternoon installed that night went Friday morning ,worked great nice and bright . no problems at all
James
6/6/2014
I shop a fair amount online, and found the etrailer experience as good as any I have had. I had questions regarding a platform bike hitch versus a hanging hitch. The person I spoke to at etrailer was very helpful and took the time to answer all my questions. I decided on the Thule 990xt. I got the bike rack three days after ordering, in perfect condition. Had it assembled on the car pretty quick, and I am not necessarily the most handy person. So far the bike rack is exactly what I hoped, and I give etrailer 5 stars out of 5 for service.
Jef
6/6/2014
ETrailer is the best online supplier in this category. The only place to shop for trailer parts
Jim
6/6/2014
Your website is up there in ease of use, efficiency and user friendliness as Amazons and Southwest Airlines. The complete descriptions and links to each product shows great effort went into its creation. Also impressive is speed of shipping, I ordered one night, and next morning the product had shipped. I am anticipating that the product itself will impress me when it arrives.
John
6/6/2014
Ordering was easy! Shipped fast, but the packaging OMG. They shipped in the original box and it was a mess when we got it. Could not believe that the mirrors were still intact, but they were. A miracle.
Margaret
6/6/2014
This was the best choice I made today! You have many versions of power chair transportation systems which made finding the right one simple, most of the places I looked only had one option, which was almost twice the price. I ordered yesterday evening ed the 3-5 day shipping option and today the tracking on my purchase says it has arrived in my home town. I havent opened it yet but I expect the product to be as high of quality as the service is. Quality, service, and selection, what more could I ask? Ill be back!
Michael
6/6/2014
Service on the phone was good. Have not received the products yet to comment on the quality.
Mike
6/6/2014
It is the first time I buy from E Trailer and it surely wont be the last.This week I bought here in Quebec Canada a Bearing kit consisting of the inner bearing and race, the outer bearing and its race,and a seal $24.00 CNDsteel covered on both sides, all of that for $70.00 CND. plus taxes.
Compared to the very same kit except the cotter pin is supplied and the seal as steel on one side onlyLube EZ selling for $16.95 USD complete.
If I buy 4 units and pay shipping to a USA address,money exchange,both canadian taxes of 5 + 9.975,and about $40 worth of gas while in USA, it ends up costing me $ 36.68 CND each kit roughly half the price I paid here.That is one of the reason,plus the fact that I have ordered 3 packs of seal by pairs for a charged amount of $21.56 CND divided by 6 = $3.59 per seal delivered to my door here in Quebec.
I say unbeatable,thanks.
Pierre
6/6/2014
Found the parts I needed which were much cheaper than going to the factory. Overall, good service, quick shipping, very fair prices, a positive shopping experience.
Raymond
6/6/2014
Terrific service from first phone call to delivery.
Your customer service rep Marcia knew her stuff and guided me to exactly what I needed. Thank you etrailer.
Sky
6/6/2014
Very easy to navigate website, easy ck out, detailed information about tracking the package.
Tony
6/6/2014
I bought this to attach the OEM Mopar 4/7 way adapter to my curt hitch. The bracket came quickly and it was a perfect fit. Apparently Pollack/Hopkins makes the Mopar adapter as well so thats why it fit.
Tyler
6/6/2014
I place my order on Tuesday night for 2- 13inch trailer rims and tires and they were at my house 3pm on friday. That is an awesome service and the shipping cost were free. Awesome, Awesome service, thank you E-Trailor I will do more business with you guy again and will surely recommend to other people. Thanks again
Werapol
6/6/2014
Great communication, super fast free shipping, I would highly recommend your company to others.
William
6/6/2014
The right part, the right price and it arrived in the right time!!
Alison
6/5/2014
Had a great ordering experience with etrailer.com. Suzanne at etrailer noticed I ordered a trailer ball that did not fit the hitch I ordered and made sure to call to inform me. She was persistent as I did not answe her first few calls, cancelled my first order after she finally got a hold of me, issued a new order with the correct parts and sent everything out the following day. Im glad I was saved the hassle of sending back a part that would not have worked. Thanks etrailer and Suzanne for finding my error and fixing it! If I need any other trailer parts, I will make sure to order them from etrailer.com.
Andrew
6/5/2014
If you want to find the best deal, trailer.com is one of the best website for hitch trailer and accessories. Also, their customer service is excellent. I have ordered several products from etrailer.com highly recommend .
Andy
6/5/2014
The shopping experience was satisfactory. Cant think of anything that would improve it for me.
Bob
6/5/2014
Ordering from etrailer was a great experience. Judy was very patient and knowledgeable. I will definitely order from etrailer again.
Charles
6/5/2014
The website was easy to use and service was very good. Great communication on order status and delivery was quick. I will be back!
Edward
6/5/2014
Great rack, awesome price, looks like great powder coating on all the parts, lots of parts to suit various different installations. Very fast and free shipping.
Guido
6/5/2014
very good service fast efficent even into canada
Harold
6/5/2014
Received our SportRack Super EZ Platform-Style 2 Bike Carrier today. We were impressed with the way it was packed. I am 72 and it took me 1/2 hour to unpack the box and find the needed tools but only 3/4 hour to assemble. We had to do a few minor adjustments for our bikes but it was no problem. Bikes are easy to load and we can travel safely to new areas thus, more time on the bikes.
I would suggest a person look at the picture on the box before they try to assemble this item. could save time
the Kremer family Benton, PA.
James
6/5/2014
Easy shopping and fast shipping
Jimmy
6/5/2014
It was a great price on everything I ordered. Shipping was fast and free! I will definitely order from etrailer.com again.
John
6/5/2014
Im impressed on how quick the product shipped and the service Great job !!! Thank you
Leslie
6/5/2014
Excellent transaction, Items were properly packaged and arrived at my residence in three days. etrailer.com is definitely going to get more of my business.
Matthew
6/5/2014
Installed a Prodigy P2 e-trailer #90885 with 3070P plug-n-play connecting wire brake controller in a 4WD 2013 Honda Pilot. Install was very easy took 15 minutes. I followed instructions on the e-trailer video found on Youtube. E-trailer as a company was a pleasure to do business with. Prompt, competent, on-the-ball people. Great free delivery. I will do business with E-trailer again.
Paul
6/5/2014
Fast shipment, excellent options if contact is needed and additional product installation information comes standard with your email from them. Great place to do business!
Randy
6/5/2014
I had a very good experience with this company. friendly rep and fast delivery.
Stanley
6/5/2014
You Guys are Great. Your E-mails to let me track my items are Great. I wish I needed more stuff right know. I will be buying again and tell friends how wonderful the service is.
Tim
6/5/2014
Excellent experience with etrailer. Hitch came right away and in strong packaging. Great communications about shipping from etrailer. Best price. Installed the hitch the other day. I didnt have an extra hand which made holding the hitch up to get the bolts started tricky,but other wise simple. Hint: get the hitch up in place and start the two center bolts, after that it is a snap. I used a jig saw to cut out the stock center piece that wont fit over the hitch and it turned out very clean. Great hitch and excellent seller. So good I just ordered a bike rack to put in the hitch.
Timothy
6/5/2014
nice set of lights...fast shipping,thx yall
Todd
6/5/2014
I called and spoke with Renee K and explained that I found a part that may be a possible replacement for a broken part I have on my existing bike carrier. Renee took the part number I provided, took my contact information and provided me with her extension should I need to reconnect with her. She called me back with in an hour and we went through the different dimensions to insure the part would indeed be compatible. Renee provided superior, I mean SUPERIOR, customer service. It is really great to see someone who really cares about the customer. I applaud etrailer.com for allowing their representatives the latitude to be customer centric. Great experience!
William
6/5/2014
Excellent company as had the bike rack in 2 days. Called with a question and showed me videos on their website. I would highly recommend as a quality priduct with very nice people that care about you and your happiness with their products. Dont change anything
Carl
6/4/2014
Outstanding service! I needed my parts and the saleslady took care of everything. I would recommend anyone to consider etrailer for their next trailer equipment purchase! 5 stars!
Chad
6/4/2014
We are totally satisfied with your service and prices.
Both products, Draw-Tite hitch for Volvo S80 and Thule T2 bike rack, were competitively priced.
Both products were delivered promptly and arrived in good shape.
We especially appreciated the e-mail updates on the status of our two orders. In our experience, what you provided in that respect is way better than normal experience.
Thanks again very much, and we would recommend you to others.
Denis
6/4/2014
The staff at e trailer is great! They are helpful, fast with communication and shipping.
Drew
6/4/2014
My order #102783393 was received in the stated time. Everything was exactly what I needed to attach a bike rack to my Motorhome & clean out the holding tanks. As usual the people at etrailer.com kept me informed every step of the way. Outstanding service! Thanks, Gary
Gary
6/4/2014
Everything arrived as orderedfaster than a speeding train! I had a problem fitting the hitch ball mount I purchased to the receiver on my 2010 Subaru Forester. I called Customer Service, and a very helpful agent by the name of Kathy at extension 381 walked me through a solution. She promised that if the solution didnt work, and the ball mount was scratched up as a result, etrailer would still take back the ball mount. The solution worked! Great service! Great company!
James
6/4/2014
This has been a great buying experience, the site worked great, shipping was earlier than thought, and the product is exactly as presented. I received the wiring harness, I immediately read the directions, and I installed it in exactly 11 minutes hooked it up to my trailer, it checked out just fine, how can you do better than that! I strongly recommend etrailer.com to anyone. I was quoted $130.00 for the harness and an hour labor at $65.00, at our local trailer equipment people and the dealer was higher than that, it saves a lot to buy from etrailer.com and with the instructions they provide, anyone can install this system. Extremely glad I found you etrailer!
James
6/4/2014
My CR went out of his way to make sure my order shipped that day, even though I called very late in the afternoon. You dont know how much I appreciate that ! Thank you SO much, Nik M !!!! Hopefully, UPS will not fail me..I really need my order by friday !
Joyce
6/4/2014
I dont usually write comments or reviews but I just had to say that I am quite impressed with the service. I placed my order on Monday at 5:30 pm and just after 11:00 pm I received a notice that my order had shipped. I guess everything I read about etrailer.com service is true. Thank you for the quick service and I will be ordering from you again.
Kevin
6/4/2014
I have made two purchases from etrailer.com and the prices were good, but the customer service was unbeatable.
Kurt
6/4/2014
Great site and fast delivery! Thanks.
Matthew
6/4/2014
Great experience, everything I ordered came on time. 4 business days One box was a little beat up, but nothing was damaged. The box did weigh 96lbs. Thanks Adam R. for the information on the weight distribution system.
Patrick
6/4/2014
The quality of the bike rack was 2nd to none and easy to install. I got a better price than I would have from the manufacturer, and it arrived to me within 3 business days, with free shipping. First-class product and customer service.
Patrick
6/4/2014
Arrived quickly and received prompt communication from seller at all stages of process. This is a 1st rate merchant.
Randy
6/4/2014
Purchased the tailgate assist from etrailer.com and it was quite simple to install 15-20 minutes. Communication was excellent and lightning fast shipping.
I highly recommend these guys and will bookmark their website.
Reynold
6/4/2014
Outstanding product and customer service from the people at etrailer.com. Original item was back ordered and the staff contacted me promptly and offered replacements that were in stock then shipped it to arrive sooner than the standard shipping at no additional cost. I am totally pleased with the fit and finish of the floor mats and totally pleased with the customer service reps. Great job!!!
Robert
6/4/2014
Debora H did a great job give her a gold star
Ted
6/4/2014
I ordered a draw-tite hitch and Thule bike rack on a Monday. I received an email from etrailer immediately with a tracking number for the package and to my surprise it arrived on Wednesday.
Terry
6/4/2014
Kourtney provided the best service I have had online shopping. Helpful, accurate and on time. Thanks to her my vacation got off on time
Bob
6/3/2014
Great service from etrailer. Hitch arrived more quickly than stated, and with the help of the online video, I was able to install it myself. Without the video, I would never have tried to do it myself. So far the hitch works great with my bike rack.
Bryan
6/3/2014
always a good experience. great place to shop for tires
Charles
6/3/2014
It was an excellent experience
Dale
6/3/2014
Quick, easy, and on time! What more could you ask.
Eugene
6/3/2014
I think that was about the quickest response to my order I have ever had. It was a Sunday night when I ordered it and I got an email from a live person shortly after. My purchase was easy and the order was shipped fast. I was pleased with the follow up emails letting me know what was going on. I am very pleased with etrailer.com and will continue to purchase from them.
Jeffrey
6/3/2014
order was out of stock ,but etrailer kept me up to date until it came available , Thanks for the help.
John
6/3/2014
Very prompt service. The part was as advertised. Would definitely do business again with etrailer.com and have already recommended them to a friend. Keep up the good work!
Kevin
6/3/2014
My order hasnt arrived yet, but the entire experience to date has been great. It was easy to find what I wanted, easy to confirm that on the web site, and easy for complete the order process. Considering that it was a very small purchase, I couldnt have been served any better, and Id guess that some other providers would at least have fond a way to hit me up for some extra postage and handling or similar charges. So thanks!
Robert L.
6/3/2014
It is not your fault that swagman did not have part #2 for what I needed. You guys got the part # and ordered parts and expeditiously shipped them. You kept me informed all along the way. One of your girls KIM? even called me on Memorial Day to let me know how my order was progressing thru the system. You guys are great!
Scott
6/3/2014
very happy with my order. The step pipes look fantastic and the tail gate is a perfect addition
Steve C
6/3/2014
eTrailer.com has continuously proven to be quite literally the most pleasant online purchase experience I ever have. And I purchase frequently online. I recommend them to any one in the market for something they offer. Great prices with even better customer service!!
Terry
6/3/2014
Great experience, installed quickly.
Thomas
6/3/2014
My seat covers fit great, very happy with etrailer.com and will use them again
Tim
6/3/2014
Good group of folks doing a great job. I am a repeat customer and have never had a problem. Etrailer has great prices on their merchandise. Cant ask for any more in a business.
Tom
6/3/2014
Regina S. was extremely helpful. Very good service.
Tony
6/3/2014
Just wanted to say thanks for a great product and even better customer service! I will definitely shop with you guys again.
Travis
6/3/2014
Erika was just great from start to finish. Thanks a million.
Annari
6/2/2014
I loved the videos!!!!
They were the right part, right vehicle, and were exactly what I needed. The videos showed me how to install the parts and helped save me almost $200 on installation fees. My neighbors couldnt believe how easy it is to install a hitch, and without the videos I would have never know either, THANK YOU!
Brian
6/2/2014
It was very easy to find what i wanted and the service & reply is excellent.
Conway
6/2/2014
Terrific experience! Fast shipping, competitive pricing and item received as expected. Thank you!
David
6/2/2014
Very good service and friendly advice.!!
Donald
6/2/2014
I had trouble finding a replacement line for my trailer lights, so I asked customer service for help. They responded quickly and included all the dimensions. Perfect & easy. Immediately ordered at a very good price, and delivery was smooth and on target. Overall, I couldnt be happier with the service & parts!
Eric
6/2/2014
Very knowledgeable and excellent service
Glenn
6/2/2014
Order went fine. Received fast . Shopped again.
Henry
6/2/2014
Ordered a lock mount.
Everything is as described.
Im happy and would recommend etrailer to anyone.
Hong
6/2/2014
Excellent service and information feedback. I placed an order online and shortly received email that items were available at distribution center and would be shipped promptly. Tracking information was promptly posted clearly stating shipment and progress. I chose standard shipping and my package arrived sooner than expected. Job well done.
James
6/2/2014
Your staff was very well informed and answered all of my questions thoroughly and in depth. My order shipped very promptly and that is a big plus. Im sure I will order from etrailer again when the need arises.
James
6/2/2014
all is fine - it came quickly
John
6/2/2014
Just received my order today. It was just what I ordered and it took 20 minutes to install. Very pleased with the service from etrailer . I will likely be ordering again from here in the near future.
John
6/2/2014
Delivered when promised, very easy install I would highly recommend
Karl
6/2/2014
The unit works GREAT and very speedy shipping. I can not thank you enough.
Ken
6/2/2014
Excellent experience. I needed to ensure something was delivered to me before we left for vacation and terai let actually worked with me to ensure that it did.
Kevin
6/2/2014
I have a 10 year old Thule hitching post bike rack with integral straps on the cradles in which a couple broke. Tommy C. sent me a link with cradle and strap options. I was able to order new cradles with replaceable straps at a very reasonable cost. They will just slide onto the one inch diameter tubes.
Leonard
6/2/2014
I found what I was needing, fast and easy. I am sure I will be using your site many more time in the future.
Leroy
6/2/2014
Customer service was awesome, Very helpfull. & got the tires we needed in days, Thank you
Mary
6/2/2014
Great info about the item,fast shipping.
Michael
6/2/2014
This is my second time ordering from this site. The site is easy to use and they have a ton of stuff to choose from. On my second order they upgraded my shipping at no cost to me. I will order again in the future and recommend others to do so as well.
Michael
6/2/2014
This was really a great experience. The web site was easy to navigate, and the price was the lowest I found.
I ordered the parts on Sat afternoon and received them on Monday.
They gave me a tracking link in the confirmation email....not one that leads me to a another site where I need to enter the tracking number, but a direct link that displayed a route and progress along the route....Pretty cool!
This will be my go to spot for everything they sell.
Michael
6/2/2014
I am 51 yrs old, so i have been around the block a couple of times, and i am also in purchasing. I dont know if i have ever come across a company with better customer service than etrailer. I have been purchasing products from them for a couple of years now, and each time i am delighted with the transaction. Not only do they offer an extensive range of products, but they also back it up with the best product support i have come across. I ordered a powered trailer jack, and after 10 months it went bad. i sent it in for repair, and they just replaced it with a brand new one no questions asked. I also ordered 10 Cargobuckle flush mount ratchet straps, and had a minor issue with a couple of them and etrailer sent me new ones promptly. these 2 issues that ive had are not indicative of my history with etrailer, as i have purchased many products with no problems whatsoever. I would highly recommend etrailer to my family and friends any day.
Paul
6/2/2014
Part of my order was on back order. I was emailed and called with this info. I was given other options to keep my entire order on schedule . Thats what I call great service and concern for your customers ! ! Keep up the good work e trailer........... you people are the best ! ! !
Richard
6/2/2014
Marcia does a great job of customer service. My experience working with her was great. The price I paid for my item was nearly $200 cheaper than the OEM part.
Robert
6/2/2014
Great service and the lowest prices. Cant beat that!
Ronald
6/2/2014
Easy shopping and fast delivery even in rural Idaho.
Russell T
6/2/2014
The website is set up very well. The customer assistance is very good. Like how manufacturer part numbers are used and compatible parts are fairly clearly listed. Prices are competitive. On the tail end of a couple orders, I would say shipping packaging is below acceptable. Received several damaged parts due to being in contact in the shipping box. Of course they offered to replace, but I thought I could use them as-is. Just because they are rough trailer parts doesnt mean they should receive reduced care in packaging. Will be coming back to E-trailer for sure, though.
Scott
6/2/2014
This is an amazing company, always polite, professional and educated on their products.
Ordered items are always on the delivery date stated or before.
I will always shop and always point friends here.
The only way to get better is to carry everything I could ever buy, :
Keep up the GREAT job !!!
Tim
6/2/2014
Order process was very simple. I used to have an internet retail boat store, so I know how important it is to provide the simplest ordering process!
My order was placed 28 May, shipped 29 May. It is supposed to be delivered today according the the status.
The only issue Ive had on this site was it took a few days before the shipping tracking info to show up.
I kept clicking the Details/Tracking link and it just kept loading the page over again.
I didnt notice the other link which I did notice today that said Shipped USPS click here for tracking details. Well that worked fine, so maybe I just didnt notice it earlier.
Overall, simple site to use, fast shipping, I give it a A.
William
6/2/2014
Excellent customer service. I messed up my order and did not realize it until I was called and all was fixed prior to the order being shipped
Zachary
6/2/2014
I needed a bike rack for a new Ford C-Max plug-in hybrid. I didnt want to go to the expense of installing a trailer hitch, and I didnt know which rack would clear the rear spoiler. I emailed e-Trailer, and they immediately recommended the right model. The same rack was available at the same price at Amazon, and because of our credit card we would have gotten 5 off there, but my wife insisted I go with the independent vendor, meaning eTrailer. Im so glad I did. I placed the order and received immediate confirmation. An hour later they wrote to tell me they were expediting my free shipping. The rack arrived on schedule, as promised, it was well packaged, and it turned out to be the perfect choice for the C-Max. Three cheers for e-Trailer: theyre an helpful, honest and knowledgeable company. What more could one ask for?
Aaron
6/1/2014
Customer Rep went to great length to find the proper part I needed.
Anthony
6/1/2014
Employee are very nice and help one of the best on line shopping experience I be had Thanks
David
6/1/2014
I ordered my parts over the phone and your sales associate was very knowledgeable and made sure I got ALL the right parts I needed including the nuts and bolts. The parts arrived within 48 hours of my order and my business trailer was back on the road. Fantastic!! Thank You very much!
David
6/1/2014
Just like my previous orders, the right product and fast shipping.
Dennis
6/1/2014
Best company I have ever done business with over the internet. I called them several times with questions about a hitch. Every call was answered promptly and I received the correct information each time. I was due a refund by finding a lower price and received it in a matter of days. Every company has some faults, but could not find any with etrailer.com. Have done business with them in the past and they will certainly get my business in the future.
Edward
6/1/2014
I am a repeat customer great fast service as usual.
Evelyn
6/1/2014
I placed an order for 2 jacks for my 5th wheel and actually received a phone call from a rep to tell me they were on back order and after asking about my need recommended a much better product. They arrived within days - free shipping - and were perfect. I just placed a second order - free shipping again for a total order of $99 or more. The prices are very competitive. Its my go-to site for anything related to my tow vehicle or 5th wheel.
Fred
6/1/2014
Your response for such a small purchase
was overwhelming. I have never dealt with
a company that actually was this responsive.
I will surely spread the word about your
commitment to your customers.
Gene
6/1/2014
Amazing company. They shipped my stuff the same day. Couldnt ask for better service.
Gregory
6/1/2014
Found just what I needed in a very short time
Harold
6/1/2014
Your site is easy to navigate even for us old codgers and your service is the fastest I ever got on a Sunday! If Im as pleased with the roof rack as I am with your service, youll have a customer for life.
Jonathan
6/1/2014
This is the second time Ive purchased from etrailer.com, and for the second time I am VERY IMPRESSED with the professional way they do things.
I especially like being able to track my shipment on their website without having to switch to UPS, or whoever!
The communication doesn’t end as soon as you hit the PURCHASE button!
Keep up the good work, and Ill be back for sure!
Michael
6/1/2014
I received the trailer harness for my pickup in 5 days with routine shipping. The installation was simple. Great service.
Phillip
6/1/2014
Love the hitch and Bike rake. Etrailer got everything right.
Very satisfied.
Rick
6/1/2014
I am really impressed so far...I place my order and within minutes recieved an email to confirm my order and then got another email saying my order was being shipped same day and upgrated shipping to 3 to 5 days free....and this is Sunday...really cool
Rob
6/1/2014
Outstanding technology to allow the customer to make a better and more informed buying decision. In addition, after the sale, the service is exception, particularly when compared to other e-tailers. Ill be back to etrailer.com for additional products and outstanding service.
Robert
6/1/2014
I found a broken spring hanger and at the same time found a rear seal leaking on left rear axle of my RV. Discovered this website when looking for parts and decided to buy from here. Found the parts I needed which was two electric brake assemblies, spring hanger, and two wheel bearing seals. I even made a call on a Sunday to get some clarification on one of the parts. Order was shipped out the same day within a few hours after placing the order.
Scott
6/1/2014
Etrailer.com is the best. I spoke with Jean Customer Service and she was very helpful in me being able to find the right products for my project. My order as shipped free shipping and received I received it two days later. Good emails on order tracking too. Great quality and very please. Many thanks to etrailer.com and Jean.
Steve
6/1/2014
WOW! This Never happens: not only my did I get to take advantage of etrailers free shipping, but I placed my order on Sunday afternoon and got back a confirmation followed by a personal message from Andrew J. who said he personallygot my order shipped AND expedited the delivery time by TWO DAYS ALSO AT NO COST!
WHO DOES THAT??!!
Etrailer.com !!!
Thomas
6/1/2014
Received B&W Model 1108 gooseneck hitch and B&W Companion 5th wheel hitch on date promised. Everything receive was well packaged. Thank you, great service.
Tim
6/1/2014
John, the sales guy, was very knowledgeable and patient in helping me make my buying decision. The part shipped out the same day, which was a Saturday! Ill know the rest of the story as soon as my brake controller arrives. I highly recommend you spend the time and call on a product you may not be so sure about. These guys make it a great experience and youll end up with the right product!
William
6/1/2014
Great outfit. Started to order on line but decided to call to make sure I was getting the right hitch for my vehicle. After a short hold I was connected to Carla M, who knew the product line well. She confirmed that I was on the right track and went ahead and put the order in for me.
Very helpful and very friendly.
Thank you Carla and etrailer.com.
Dave
5/31/2014
Ordered trailer hitch on thurs,got it on Fri. Everything went together just like they said it would. Wiring kit went in perfect. I am extremely pleased.Would recommend to anyone. I was most impressed with fast and free shipping. I Dont know how you could improve.
Dave
5/31/2014
I was impressed with your product description and pricing. I will update my thoughts when I receive my order.
Edward
5/31/2014
Ordering was simple and helpful. Your folks knew the answers to my questions. You shipped about a week earlier than you initially stated. Great job so far, we will see when the wheels arrive.
Jaymes
5/31/2014
Ordered Hidden Hitch with wiring harness and holder for the 4 pin end. Easy to install and works like a charm. With the extra holder unit I was able to attach the 4 pin bracket around the round beam of the hitch and place the 4 pin receptacle further back and underneath which allows my plastic cover for my Traverse to go back on and hide the entire unit. Very nice. Also got a free upgrade on shipping and received my unit sooner. Thank you guys/gals at etrailer.com. Joe
Joseph
5/31/2014
Easy to use website with great photos showing the installation from all angles. Online ordering interface is very user friendly. Of course the personal email from representative is icing on the cake.
Kenneth
5/31/2014
Excellent company. Good web site to order parts for RV. Customer service keeps you well informed of orders placed with e-mails. Tracking numbers are provided to trace order with expected delivery date. Would highly recommend this company.
Richard
5/31/2014
Great service!
Ronald
5/31/2014
Amazing company to order from. Love the quick service.
Steve
5/31/2014
Great service and outstanding instructional installation videos online.
Tod
5/31/2014
Best deal on the Internet and I got them in just 3 days. Like everyone else, I had an exhaustive search on the net and ended up on eTrailers site buying a pair. Dont spend your time looking around. These guys are the real deal.
Walter
5/31/2014
great company !!!!
Brian
5/30/2014
I ordered a hitch bike rack on Sunday and it was shipped early Monday. It was delivered on Thursday. Service is terrific, and packaging for shipping is top notch. This is the second order Ive placed with eTrailer and Im very satisfied with price, products and service.
Jeff
5/30/2014
Excellent selection and excellent service!
Kim
5/30/2014
The prices are low and really fast shipping. Their customer service team just cant be beat. Especially Cathy T. She got my order out in record time with time to spare for my upcoming trip. Thanks so much
Richard
5/30/2014
Great product works well.Customer service at etrailder was fantastic..shipping in Economy Shipping to montreal in 13 days
Alain
5/29/2014
My items arrived very fast. The box was damaged in shipping, but in spite of the hole, nothing was missing and everything looks great. The customer service had been phenomenal. The videos are also helpful, as well as responses to other customers questions. I highly recommend etrailer and will be working with them for my future needs.
Alberto
5/29/2014
As everyone always states on their reviews, customer service was excellent. It is really refreshing to deal with a company that actually cares about customer service and walks the talk to make sure their customers have a great experience. I ordered my product on Tuesday morning and wondered if I could get it by Thursday Bridget took the time to check for me and followed up when she was able to confirm that the order would ship that day. I got the shipment on Thursday. Bridget also was able to answer questions I had about the product and shipping. Overall a great experience and I will definitely order from etrailer again and will reccommend them too. I wish more companies were like etrailer.
Chris
5/29/2014
It all went really well. Price was right, information to decide was clear on the website. I really appreciated not having to buy the ball receiver when I did not need it whereas your competition had a higher price but required me to buy that component. Tracking was easy, ship-time was reasonable, its set for delivery today. If it shows up it will be perfect and a great experience. Thank you. GF
Gerald
5/29/2014
We had a very easy time finding the product that we were looking for on etrailer.com. We were thrilled to find our product was not only on sale but shipped for free. We were concerned that the bike rack might not make it here on time for us to go on our vacation but with the expedient turn around time from confirmation to shipping less than a day! we now have every confidence that it will arrive in time for us to use it on our trip. The price and the shipping time were better than Amazon Prime and thats hard to beat!
James
5/29/2014
Great service! First delivery.
Mark
5/29/2014
Ive made a few purchases from Etrailer.com and have always been very satisfied. They have excellent customer service and are great about communicating the status of an
order. Orders arrive promptly and in perfect condition.
Michael
5/29/2014
It was easy to find, inexpensive, and fast ground delivery....installation was a breeze and easy with instruction provided
Pat
5/29/2014
You are my go to guys for trailer/RV parts. Quick service and a good selection of parts. Thanks.
Ralph
5/29/2014
I like your great service. Thanks,
Ronald
5/29/2014
This place is awesome!! Have placed several orders though E-Trailer and have always had awesome customer service and super fast shipping.
Stephen
5/29/2014
Received as listed. Equipment fits well, snug, not too tight, nor too loose.
Tim
5/29/2014
Great people I had a card problem they emailed me about it. We fixed the problem quickly without any delay on my product
William
5/29/2014
Everything arrived in perfect condition. I ordered 3 combination light/fan for my popup camper. They look to be the same as my original and these were the cheapest on the web. Etrailer is a pleasure to buy from.
Chris
5/28/2014
Great product and service for the best price, easy access to the web site and quick check out. Thanks
Claude A
5/28/2014
Ordered my Whispbars the Thursday before Memorial Day weekend. When everyone else was telling me that they could maybe get me my bars by the following Thursday for an extra $30-$50, etrailer said theyd get there on Tuesday for no extra charge, free shipping. Well, yesterday was Tuesday, and sure enough, they arrived right on time. Great job, etrailer!
Dave
5/28/2014
There was a waiting period from the manufacture about 45 days but E-Trailer representative kept me inform on the progress of getting the wheels and the possible date that they would be shipped to them and forward to me.This is something that i have not experience with most mail order company that would not have done this communication if the item was not in stock or their warehouse,Thanks.
Edward
5/28/2014
Quick shipping and really good feedback on where my order was. Thanks
Evan
5/28/2014
so far so good- had a change in my order and customer service was very helpful in getting the order updated.
Harry
5/28/2014
It was fast and easy. Great prices. Thank you etrailer.com
James
5/28/2014
Excellent help. They know their stuff
Joe
5/28/2014
Good pricing shipped faster then expected and was able to find the product I needed right away. Thank you very much
Justin
5/28/2014
I had an awesome experience with etrailer.com. Service was friendly and efficient.
Lucas
5/28/2014
Carla was very courteous and professional. I asked about a product, she gave me the code number to look up to see if this is what I wanted,
so I could compare. Very Impressive. I just bought my RV and am not real familiar with all of this, but I will buy all my RV products from now on here. Plus the free shipping wasnt bad..
Michael
5/28/2014
I wasnt sure if what I was ordering was the right size for my 5th wheel. They assured me that if it wasnt right I could return it. I ordered the steps and got them quickly. They were perfect, even better than my original equipment. Im very happy with my first trailer experience.
Mike
5/28/2014
Great service and awsome price on the item I ordered. Shipped the same HOUR I ordered it! Thanks to everyone at etrailer.
Robert
5/28/2014
two weeks later no parcel yet, hope its not lost
Roland
5/28/2014
I love the prices and it was fast shiping ordered my hitch Monday and arived today
Ronnie
5/28/2014
The ion was good and the service was great. I got what I needed where no one else here in Ontario could help. Great service.
Sterling
5/28/2014
Since my first experience using etrailer to purchase a trailer hitch for my SUV it has become my ONLY source for vehicle accessories. Nothing I have found beats its prices, quality products, shipping speed, and customer service. That is why I have gone back to them to purchase a cargo rack, bike rack and second trailer hitch for my truck. I have and will continue to recommend them to friends.
Terry
5/28/2014
Great products, excellent shipping & delivery
Timothy
5/28/2014
Ordering was fast and easy. Product showed up in the time that was quoted and in good shape. Works great. Would highly recommend, service was great.
Art
5/27/2014
Helpful info on the phone and speedy delivery!
Barbra
5/27/2014
Vince was the representative I spoke with was knowledgeable and efficient. He had the order on the way before I hung up.
Ben
5/27/2014
Wow!!! Great customer service and the young lady I talked was very knowledgable.
Bill
5/27/2014
Fair prices, numerous shipping options, and efficient website made finding and purchasing what i needed simple and fast!
Brett
5/27/2014
Holy Cow! I just ordered and its shipped already. UPDATE The shipping was super fast - ordered on Tuesday and received the package Thursday by postal service. Dont pay extra for UPS. The mirrors were so easy to install, just like the video. It took about two minutes. There is some minor vibration on the highway but I bought them mostly for backing and Ive seen a lot worse.
Bruce
5/27/2014
Quick to ship. Priced right.
Dennis
5/27/2014
My order arrived three days ahead of schedule and the product was better than I expected. When the need / want occurrs, etrailer.com will be the first place I look.
Gary
5/27/2014
Nicole was very helpful with my order. The experience was pleasant, my questions were answered, and my order shipped the same day.
Gregg
5/27/2014
The website made finding the hitch receiver kit for my car very easy. After I placed my order, I got an email from an actual person with shipping and tracking information. Very positive experience!
Jacob
5/27/2014
First class!!
Jim
5/27/2014
Lexus was very knowledgeable and friendly. Answered all my questions and very helpful.
John
5/27/2014
order 102775855, the directions for installation do not match with my vehicle, I want to send this back for refund, contacted customer service by email yesterday and have not yet received reply, the packaging did not look new, it looked pre-opened and was scotched taped together, could someone please contact me to send this back
John
5/27/2014
Great place to find what I needed. Will keep in my places to shop for trailer parts and special items for towing.
Joseph
5/27/2014
Great selection, best price, and quick delivery.
Joseph
5/27/2014
Excellent customer service! Great communication and super fast shipping! Will definitely be purchasing more from this place!
Michael
5/27/2014
Katie d was a great help navigating me through the order process she didnt sell me anything I didnt need even thou I asked for the item I will order from u guys again and the package arrived on time THANKS AGAIN
Quintin
5/27/2014
Excellent service, quick shipping. Hitch on Volvo V70 took less than 20 minutes and everything fit perfectly!
Russ
5/27/2014
the product is perfect. the instructions about if you need an extra clip or not needs to be clarified better other than that great instructions
Shane
5/27/2014
Great product...excellant service!
Shirley
5/27/2014
A great place to shop. Very fast shipper. Will definitely do business with etrailer again.
Thomas
5/27/2014
Your response was above exceptional. A good price and rapid response is hard to find now days. You can expect to receive additional orders from myself and friends when service parts are needed. Very professional
Charles
5/26/2014
Product easy to find, description was good... made finding the right one a piece of cake.
David
5/26/2014
Wow, service is great, within a couple hour time frame I placed my order, got a conformation, and a shipping notice. They had the parts I needed in stock.
Thank you
Edward
5/26/2014
Shipping was great, item arrived in perfect shape.
Experience dealing with Etrailer great, will be using them in the future.
Edwin
5/26/2014
Cant wait to install it,looks so simple! ordering was a breeze!!!!
Gary
5/26/2014
As usual, fast shipping, great prices and friendly service thru emails...thx.. G
George
5/26/2014
quick deliverly all parts received as noted thank you have a great day . enjoy the holiday.
George
5/26/2014
curt hitch fit great wiring harness plug an play would be nice if ram made welded bolts on bumper a little longer. only problem was dodging rain storms shipped on tues received fri .130 pm karan did a great job
James
5/26/2014
Site informative and very easy to navigate, staff knowledgeable and extremely customer friendly thank you.
James
5/26/2014
My experience with etrailer was very positive. Easy to navigate web page, very fast response and shipping. I would recommend this merchant to a friend.
Jim
5/26/2014
This is my second order from e trailer..
very easy and very fast order filling and delivery .. thank you e trailer..
Kenneth
5/26/2014
Good site for RV/Camper parts. Good inventory of parts and lots of information about application and on how to install. Had some issue with playing videos from etrailer site, but they were also viewable on youtube.
Paul
5/26/2014
Great wiring harness and simple to install video provided online by etrailer helped me do this myself in about an hour. Saved me about $100.
Paul
5/26/2014
Went perfectly! Prompt courteous service. Salesperson carefully checked make and model to make sure
things fit. Everything showed up a day ahead of scheduled delivery and worked. Absolutely a positive experience.
Kelly did an excellent job.
Wyn
5/26/2014
Easy to use website with informative videos. Buying process was easy.
David
5/25/2014
Very pleased with the hitch, delivery, & installation.
The instructions were a little lacking. The plastic panel mounting button removal was easy, once I figured out how to pop the center out then pull them out. I measured and rechecked my cut dimension of the panel cut out and verified based off of my own measurements of the vehicle 2012 Honda CRV, due to vagueness of the instruction reference points. I also only cut 3 sides of the panel cut out to make it a flap to cover the cutout hole and maintain the panel integrity. Also needed correct tools for the job = metric rachet set with extension. 3 hours with 2 people and installation worked great. Hitch is very nice and rugged. As rugged as the box is, the bottom was torn during shipment but contents OK.
Eugene
5/25/2014
They upgrade my shipping and sent it on time. good website
Gavin
5/25/2014
This is an easy install! I have a 2013 GTI, so the most difficult thing was working around the low clearance. Floor stands would help or driving the car up on some boards. It looks lie it belongs! Fast, fast shipping!
George
5/25/2014
As soon as you place your order its being found,boxed and shipped...quick service..great prices..
Jeff
5/25/2014
Helpful, courteous, and friendly service.
I would recommend etrailer.
Ken
5/25/2014
Debie was very helpful.
Paul
5/25/2014
Great web site, found what I needed in minutes.
Prices are good too
Excellent feed back on shipping after product purchase.
Thomas
5/25/2014
After placing my order I realized I had entered in the wrong shipping addres. I called the 800 number and was immediately connected with a woman named Kelly. She not only assured me my order would be fixed once it processed, but she also called me back several hours later to confirm she was able to make the correction. Etrailer has excellent costumer service and I have already recommended them to my friends and family!
Alison
5/24/2014
good service
Bob
5/24/2014
Initial trailer winch repair kit was missing the spring plate. etrailer was very responsive and sent me a new kit with spring plate. I realize mistakes happen and it is important as to how they are handled and etrailer acted very professional and corrected the error. I would definitely recommend them to others.
Brian
5/24/2014
One of the best on line purchases Ive experienced. Jan was extremely helpful and courteous, and my purchase arrived on time and was exactly what I wanted.
Dennis
5/24/2014
I think etrailer has the best customer service that I have ever come across. The sales associates are very friendly and quite knowledgable about the products they sale. They call and keep you informed about your order and they notify you when it is shipped. Returns and customer support after the sale is also outstanding. If you want a good shopping experience and customer satisfaction you should give them a try. Etrailer they have very high standards and I thank them for that. I recommend them to anyone.
Donald
5/24/2014
Experience was great. Mark was very helpful. I ordered one item wrong but Mark helped me, & the right one is forthcoming.
Douglas
5/24/2014
shopping is easy and you always find what you need.
George
5/24/2014
All I can say is give Julie H. A RAISE. She did a great job and I will use ETRAILER again.
Greg
5/24/2014
I replaced the complete both brake assemblies of a 1969 Airstream Globetrotter in less than 2 hours with the recommended Hayes unit. All the mounting holes lined up as stated by Dana the sales tech. The shipping took less than 3 days. Etrailer ROCKS!!!
Guiseppe
5/24/2014
wow it shipped out really fast....I am impressed!!
James
5/24/2014
I couldnt ask for better servise.
The part I ordered was in stock and was shipped out the same day.
The man who took my order was very pleasant.
I have ordered from e-trailer before and will continue.
Marvin
5/24/2014
Received your tire covers yesterday and was very happy to get them in record time. I am very satisfied with the covers and would recommend them to anyone. I plan to be gone most of the summer and wanted tire covers to protect my new tires. Living in Texas it gets very hot.
Norma
5/24/2014
Fast delivery. Good job with updates in your purchase
Sergio
5/24/2014
etrailer quickly processed my order on same day and shipped the next. The online video for rubber protective strip for Thule Aero Bar is informative. It is for this very reason that I made my purchase with etrailer.
Stephan
5/24/2014
fast and convient, will order again
Warren
5/24/2014
Extremely fast and friendly service. Even upgraded my shipping at no extra cost to me. Will definitely shop here again.
Blaine
5/23/2014
The people at etrailer were great to work with. They were very friendly and helpful. I ordered an odd hitch because I wanted a smaller 1 7/8 ball and the 2 with my reversable balls. Needless to say, my hitch was on backorder. A gentleman at etrailer called and spent about 20 minutes on the phone trying to source one from somewhere else, but could not. I got my hitch a week earlier than originally mentioned when it was placed on backorder. I am extremely happy with the hitch AND etrailer.
Brian
5/23/2014
So far things are going well...your price was the best by far and with the free shipping I can wait the extra few days while saving a few more dollars. Your online shopping web site was easy to navigate through and led me to exactly what I was looking for. Your video links detailing the installations also was very helpful. I will highly recommend this site and your products to friends and other customers as they come along.
Craig
5/23/2014
Excellent service
Dan
5/23/2014
Always a pleasure to order from etrailer, If you have chrome mirror covers the slip on mirrors dont fit properly but will work!
Donald
5/23/2014
This is about my 5th or 6th orders from E Trailer over the past 7 years or so. If they have what you are looking for, I recommend, without hesitation, to buy it . They are great to deal with, quick to response to your inquiries. Great communication and very easy to follow the delivery of your parcel.
Jacques
5/23/2014
I ordered some custom fit floor mats for my Avalon. This was one of the more pleasant online shopping experiences Ive had in a while. There was a delay in shipping due to the manufacturer etrailer was communicating every step of the way. They let me know there was a delay, when they thought they may ship, and an update that they were actually shipping. Once they did ship it arrived quickly and undamaged. Great overall experience and good prices as well.
James
5/23/2014
love doing business with your outfit always curtius and professional
Laurier
5/23/2014
Christy was great. she knew the product,
and was friendly and a pleasure to
talk to.
Robert
5/23/2014
This is the first and last place you need to go for tow hitches and accessories. I purchased a hidden hitch from them 2 years ago and this year needed a couple of small pieces for a trailer . Both times the service and pricing is unbeatable. Why drive around to multiple auto parts stores hoping they have the part you need.
Robert
5/23/2014
The team at etrailer.com makes the process very easy. They sent email confirmation and shipped the order within one hour. I will definitely order again.
Van
5/23/2014
fast, helpful, and the make sure you get everything you need for whatever youre doing…
I could not get a pizza here any faster, the parts I ordered were spot on, service obove and beyond my expectasion. Will be ordering again from you.
Thanks
Craig
Craig
5/22/2014
Great! Looking for a wheel for a used utility trailer. Wife got on etrailer, measurement/size guide helped me decide which wheel, she had it ordered in less than 5 minutes, at my door in 2 days! Paying shipping was well worth time and hassle saved! Thank you - etrailer!
Doug
5/22/2014
Replacement for mirror that I broke.
I expect to be happy with this one also.
Frank
5/22/2014
Excellent service.
Gary
5/22/2014
Fastest service I have ever seen!! And the fenders were absolutely perfect! Wish you sold everything.
Gary
5/22/2014
am still waiting on the delivery ETA isnt till tomorrow but based on the service and the communication from the entire team at etrailer I am sure that is will be here in great shape.
For all of you who need items that etrailer.com can supply you might want to know that I got 3 e-mails to keep me informed 1 telling me they received the order than George J confirmation pending shipment thanks George and than Donnie Y let me know it was shipped thanks Donnie. So not only do I get these e-mails but I know who I am talking to and I like that added touch.
Great job…..oh yeah the pricing is good also
Hugh
Hugh
5/22/2014
etrailer does it just right. Good prices, great selection, fantastic service and very pleasant people. I will look to them for anything else I need.
James
5/22/2014
Great product easy to instal took 20 min. From receiving the package to finish fits our Mazda5 like a glove
Jim
5/22/2014
An overall great experience. I ordered and received an entire brake assembly with drums. It arrived in a timely fashion. Great prices.....two things less than perfect.
1. a poor packing job on one of the boxes. I could see merchandise through hole in box. Box overpacked.
2. The computer link that allowed me to track shipping was scrambled and did no good whatsoever.
Overall….a 4.5 out of 5
Jon
5/22/2014
I am so excited that I can now travel with my bike without scratching the heck out of my SUV. I got the Yakima bike rack a day early and I am ready to travel. Lets ride!
Larry T
5/22/2014
I purchased items from e trailer in the past and have always been very satisfied.your prices are better then most for the same items.a happy customer
Leo
5/22/2014
I rate etrailer.com most excellent in the categories of ease of ordering, shipping speed, customer service and communication. I would definitely shop here again.
Patricia
5/22/2014
Etrailer is a pleasure to deal with. Very professional and courteous people.
I absolutely tell everyone about etrailer.com!!!
Richard
5/22/2014
etrailer.com comes through again they have what you need at a price that is reasonable. I ordered a trailer hitch and wiring harness for my new RAV4 for $220, the dealer wanted $850 including installation. Im pretty sure I can 4 bolts and plug in the prefabbed wiring harness in under 2 hrs.
Their demonstration videos pretty much debunk any mystery about what needs to be done.
Robert
5/22/2014
From the the first e-mail, phone conversation, and then order fulfillment, I had a very professional experience with your organization.
I am very pleased with all aspects of my purchase, including price.
I would not change a thing!
Robert
5/22/2014
Renee could not have been nicer to work with. She kept me informed as to what was happening.
Robert B
5/22/2014
fantastic service and parts the best I ever received from any order fast service and A1 parts. Thanks E trailer.com
Ronald
5/22/2014
The things I ordered came in within 2 days. The easy grabber and cargo stabilizer came in good condition and was made of very strong material. My sister already wants to order one for her son. I would recommend this to anybody.
Shirley
5/22/2014
Price is important, but your customer service is FANTASTIC!!! The people at etrailer exceeded my expectations by a mile. Thank You!! I will be back!
Steve
5/22/2014
This is my second order with e-trailer but not the last. E-trailer staff are very efficient and knowledgable with the items they sell.UPDATE: E trailer is very professional conducting business and thats why I buy from them. Thanks e trailer
Teresa
5/22/2014
Reasonable price, fast shipper.
W
5/22/2014
Second or third order and very happy. This old fellow made a mistake on a purchase and these folks straighten out for me. Thank etrailer!
William
5/22/2014
so far so good. the communication is fantastic, it really shows the people working for the company care about the customer and care about the business. I have had several emails and even a couple of phone calls to follow up on the order. Thanks
Andrew
5/21/2014
I wish all online stores was as user friendly etrailer.com.
Anne
5/21/2014
Great! Unbelievable customer service.
Your website was great, as well as Kathie.
Now if my order get here on time, it will be wonderful.
Thank You.
Charles
5/21/2014
The customer service rep was great. My order arrived when promised and was a snap to install following the online video instructions. Two thumbs up!
Charles
5/21/2014
One of the fastest checkouts and shipping Ive experienced online ever. Easy to find the right product roof racks that fit my car and at a very good price. Order was quickly confirmed and shipped. Also received free upgraded shipping. I couldnt ask for better service.
Craig
5/21/2014
I like the service. I also like getting and e-mail that thanks me for buying from your company. I plan on talking to your staff on a fifth wheel hitch for my truck. What is the best one for my truck?
David
5/21/2014
I havent gotten my order yet hitch, tongue, ball, wiring but so far you guys are on top of things. I was allowed to adjust my online order over the phone to save some money because I forgot to order my wiring right away and I also got notified my hitch wasnt in stock, so I got it to ship straight to my house from the factory. So instead of not telling me and having me be lost and confused about my order, you guys handled it right away and its all on the way as we speak.
I never give feedback or reviews or anything but so far Im very impressed with the customer service and the website is super easy to use as well. Just put in your car information and bam youve got all your accessories right there in front of you.
Derek
5/21/2014
Great website for online purchases. Price was better than found on some other sites, and with free shipping you cant go wrong. My package arrived quickly and the communication regarding my order & package delivery were excellent. A couple issues though: 1 The factory box was beat up pretty badly upon arrival. I was sure the contents would have damage or items may have fallen out of the box. I took pictures, just in case, before opening and reviewing the contents. Thankfully, everything was still inside and there wasnt any damage. 2 The instructions arent really that great, but thats a Rhino Rack issue I guess. It took me about 1.5 hours to completely install from straight out of the box.
Eugene
5/21/2014
Spot on! ordered on a Sunday, Sitting at my front door on Wednesday... Thank you
James
5/21/2014
Website easy to use, good selection of parts and shipping was really cheap and shipped fast.
If I receive the item in good condition, Ill be extremely satisfied.
Jean-francois
5/21/2014
Great exper. shipping time was made shorter without additional cost and the lights were better than I expected.
Jerry
5/21/2014
My order was placed on Tues evening after 5 pm. The order was shipped that night so that I will get it by Thursday. I did not even ask for expedited shipping, but Londyn made this happen so I could get the boat on the water for Memorial Day weekend. This was also with free shipping since the order was over $99. Great service.
Kevin
5/21/2014
Casey S is the BOMB !!!!! Very professional and her knowledge of components is over the top. I could not have been more satisfied with my experience . Call on etrailer for all your trailer needs. You will be glad you did.
Mark A
5/21/2014
Amazing shipping speed! Placed an order early afternoon, packaged and shipping notification 3 hours later. Thanks Kelly S. for your guidance.
Marshall
5/21/2014
Impressed with prompt service, pro-active customer service, clear, and frequent updates on shipping/order status. Also the website has great detail on products, and useful videos with technical information and instructions. Additionally the staff provides answers to questions in a timely fashion. Im very happy with all my orders from etrailer over the last several years.
Michael
5/21/2014
Much faster turn around than I expected. Kept me well informed,
Myron
5/21/2014
This is a great site to get all the information necessary to determine what components one needs for your application. All of the components can be ordered from this site and are compatible with each other. By far the most helpful part were the You-tube videos. It made it easy for me, a do it your-selfer, to see how the installation is done and get a concept of what the individual components are. I feel confident I can do the job right the first time. Thanks etrailer!
Scott
5/21/2014
Very good service, orders where here fast. Good produce information and anytime I have called for information it has been excellent.
Thomas
5/21/2014
One of the best online companies I have dealt with
Tj
5/21/2014
I was hoping for an early delivery but not really expecting to be that lucky. Ordered on Monday, got it on Wednesday with Free Shipping ! In time for the weekend. Very happy with the process, the delivery, and the product. Will be back for more soon as my wife leaves the room!
Tom
5/21/2014
Excellent products..Excellent service..Thank You
William
5/21/2014
Great experience and great customer service. Fast shipping and a great product at a very good price. Couldnt be more pleased.
William
5/21/2014
Absolutely great. Took 1 week from the time I ordered to the time it was shipped to my door. The videos and Q&A were great. I will be ordering again due to the wide selection and reasonable prices.
Christopher
5/20/2014
My experience with etrailer.com was wonderful. They had the item I was looking for and ordering was very easy. The item arrived sooner than expected. I cant wait to give the item to my Dad for Fathers Day.
Cindy
5/20/2014
I had an good experience with your staff, they gave me an good answere right away
Cornelis W
5/20/2014
Very happy with the whole experience with etrailor. Marcia A was great to work with and shipping was fast and the parts were well packaged. A+++++
Dave
5/20/2014
The web site is well designed. Ordering is easy. Free shipping is appreciated. First email indicating order received was nice. Second email a few hours later saying my item was already shipped was great ! Already forwarded the web site to a friend. This is how internet shopping is supposed to work !
Deborah
5/20/2014
Called etrailer needing some marine grease rather quickly. Vince took my order over the phone and got it right out....now I can make my fishing trip planned for the end of the week...I really like the etrailer staff Ive spoken to...Cole, Vince, Matt....great customer care and service...thx, yall keep me rolling!
Edward
5/20/2014
This was my first experience buying tires online. E-trailer was great. Customer service and communication has been outstanding and the shipping time was faster than expected. I will be using e-trailer again and recommending to all. Thank you
Eric
5/20/2014
Etrailer has kept me informed of all info regarding shipping and availability of items. I would highly recommend them to anyone needing the items they carry! One of the best internet experiences I have encountered in purchasing.
Frank
5/20/2014
Thank you for fast and good service i will tell all about how good you service is thank you you guys are the best
Frank
5/20/2014
Fast and curious customer service and the had my order to the shipper with in hours of my order. I look forward to doing business with them again. I also might add they have knowledgeable and friendly staff.
James
5/20/2014
I was very pleased with my new trailer brake control.
This one is a huge step up in technology and operation.
Great product, and it arrived much sooner than expected, and was easy to install.
John
5/20/2014
Customer service was great. Lots of updates on order and shipment status. Thanks.
Jon
5/20/2014
I have been buying from etrailer several times now. Every time it has been a great experience. Reasonable prices, Easy Website and Fast shipping. I recommend etrailer to everyone needing trailer parts and parts for travel trailers.
Kenneth
5/20/2014
Very easy to do business with. They were very knowledgeable of their products and sent out my order the same day.
Kenny
5/20/2014
Awesome service and communication... highly recommend.
Larry
5/20/2014
I love etrailers. Staff is always very helpful for all my buying experiences. Last nights order already shipped. Helpful videos to better understand the products. Kudos to etrailers!!!
Lisa
5/20/2014
My order shipped in less than an hour. Great Service
Michael
5/20/2014
Great Price, Great Delivery Time, I m sure Ill use etrailer.com in the future.
Ralph
5/20/2014
Went on exactly as instructions said it would. The instructions were complete and the pictures accompanying them were very helpful.
Thanks for a great product.
Rich
5/20/2014
excellent service. very fast shipment. Very helpful customer service representative i spoke with. Highly recommend
Robert
5/20/2014
This was my second purchase from eTrailer.com. With so many venders and websites selling trailer hitches, there is a reason I came back to eTrailer.com. The website is extremely easy to use and I found exactly what I needed in no time at all.
Robert
5/20/2014
Helpful people . We found parts here that I couldnt get no where else and faster delivery.
Tammy
5/20/2014
First time I ordered on line. Very happy with the experience. The oder was right and came on time, didnt talk to know one but got three e-mail telling me how the oder was being processed and when it would arrive. THANK YOU!
William
5/20/2014
I would recommend etrailer to anyone. Great customer service. Tracking the order was no problem.the product was exactly what I wanted and was installed without any problems.Thank You etrailer
Alan
5/19/2014
I have done allot of shopping on the internet over the years. I can say, without reservation, the transaction I just completed with ETrailer was first class. The SES product ordered was filled accurately,shipped timely and I was able to install the product on my Ford F-150 without issue or problem exactly as described on the ETrailer web site. I am one very happy customer.
Charles
5/19/2014
Merchandise arrived promptly and in good condition. Tracking info was accurate.
Charles
5/19/2014
Great Business to deal with! Communication was excellent and product arrived in a reasonable time frame with no damage. I would recommend bot ETrailer and BakFlip industries to anyone!
Connie
5/19/2014
All ready to go camping and a hail storm came by a broke all my vent covers out. Called etrailer and they had exact covers in stock. I just ordered standard shipping but they upgraded it at no extra charge. Had them in 2 days. RIGHT ON !!!!Thank You etrailer.com
David
5/19/2014
So far i am extremely satisfied with your Company. I am impressed with the speed of getting the order out.
David
5/19/2014
So far it is a good experience and will be when the package arrives as per the young man who took the order. He was extremely helpful and accommodating. Will come back and do another post after delivery is made!
David
5/19/2014
very fast service! Now Im thinking of replacing the lights as well as the wiring on my trailer! UPDATE: Etrailer is my best online purchase experience ever. The video descriptions and helpful installations are excellent. I also cant believe how fast my order arrives in the mail. This organization is top-notch.
Don
5/19/2014
Great,on time good product and nice people.The price was the best on all parts.
Fred
5/19/2014
Stellar customer service after the sale. I had some issues that turned out to be with equipment that wasnt even part of my purchase and they still helped me work it all out. Very impressive especially considering I only paid $23 for the kit in the first place. Thanks!
Greg
5/19/2014
Fantastic experience as usual. People at etrailer arent just good at what they do, they are very nice people to talk to. This is my third time shopping with them and I recommend them to the people I know all the time.
Harley
5/19/2014
The installation was very easy it took me about 5 seconds to install them after I got them out of the box. It took me longer to get them out of the box than it did to put them on.
Ivan
5/19/2014
Excellent customer service. I ordered my part online and received an email within minutes as to when my order would ship. My order shipped the next day. Thanks Etrailer
John
5/19/2014
Great buying experience. Highly recommend.
John
5/19/2014
I do not really need the cargo carrier until archery season starts the end of September. Nonetheless, I was excited like a kid knowing what he is getting for Christmas. Its light, big enough to carry at least two large bucks, folds out of the way when not in use and has the holes for bungee chords/ropes. I definitely recommend etrailer.com not only because they had exactly what I was looking for, but because the price was perfect for me and the shipping was prompt.
Joseph
5/19/2014
The items delivered were on time and matched the OEM versions 100. eTrailer was fast and accurate and extremely helpful, even going to far to help me time my deliver so that it would arrive after I had returned from a vacation. Perfect service. I will most definitely use eTrailer again!
Larry
5/19/2014
It was very nice to deal with your people ordering the led lights for my boat trailer. you had just what I was looking for. The sales lady I talked with was very helpful and nice. When I need anything you carry again, I will for sure use your company. Thank You
Mike
5/19/2014
very good experience turn around on shipping was excellent customer rep Renee was also fantastic
Pete
5/19/2014
Great transaction and fast shipping. Thanks again
Randall
5/19/2014
As before great service. You can be proud of your organization.
Raymond
5/19/2014
Great website, great service, fast shipping. Would definetly recommend.
Ryan
5/19/2014
E trailer really has a wonderful ion and after shopping around, the best prices we have found! We ordered the first bike rack for our shore home and it arrived promptly and is a good sturdy piece that was easy to assemble. Weve just ordered the second rack from the company and cant wait to get it in! Great speedy service!
Steven
5/19/2014
I wasnt sure what to buy until I talked to your people on the phone.They were very informative and bailed me out. I bought exactly what I needed Thank you Tim
Tim
5/19/2014
Wright on the money!
David
5/18/2014
Great price, and free shipping, cant beat the deal any place else.
Dennis
5/18/2014
Lets see... Sum up Etrailer.com in one word... WOW!! A company that has what u need @ great prices & delivery time is awesome! I ordered two equalizers w economy shipping on a Sunday evening and I got an email from them @ 630 Monday morning saying they were being shipped! 3-4 states away & I had my parts on Wednesday!! You have a lifetime customer! Sincerely, Don @ redneck garage.
Don
5/18/2014
Love these guys. This is our third order with them for trailering equipment and the parts are as advertised and fast shipping.
Eric And Lisa
5/18/2014
excellent. service was great. part arrived on time and installed as easy as it said
Gordon
5/18/2014
I work in logistics. You guys are doing an excellent job by proactively letting me know where my stuff is. This is a big deal...I know first-hand that it is a lot more difficult than it should be. Great work.
Mike
5/18/2014
I couldnt find what I needed in the website, so I called. I talked to a very delightful and helpful lady who guided me through the process. Im getting exactly what I need, and I am very happy, thanks to the help.
David
5/17/2014
Excellent! Easy ordering and complete follow through on the order via e mails.
The Curt tow hitch for our 2012 Honda CRV is an outstanding quality product.
James
5/17/2014
Order placed Friday E-Mail notice same day
Order shipping notice Saturday
Need I say more, Thanks guys
Jennings
5/17/2014
The people are great, the price is right and the service is the best. I was called and told by a real person that one of the items that I had ordered was on back order, not an email but a real person calling me from here in the US. You cant beat that. I will always order from etrailer for any of my trailer needs.
Jim
5/17/2014
Kelly was very helpful and professional in taking my order and making sure that my order was processed and shipped within the time frame I requested. After my order was placed, she provided updates for order status and when it was shipped. I wish that all company employees were this focused on customer service and customer satisfaction.
Thank You Kelly S for your help and great positive attitude!
etrailer.com you are a great company.
Karl S
5/17/2014
My experience with etrailer, along with everybody elses, was only positive. Dana M. was well informed about various trailer hitches and bike racks, and she provided me with excellent advice. What I appreciated most was that she demonstrated unbelievable patience in helping me figure out what I wanted.
Keekee
5/17/2014
EASY TO USE WEB SITE, FAST SHIPPING
Larry
5/17/2014
Ordered and received wrong kit.Called and they were great at getting the ploblem fixed.Received conformation and 2 days later received the right parts. Will buy from again. A++++++ company.
Michael
5/17/2014
Super service and super fast
Mike
5/17/2014
Etrailer.com handled my sale expertly. My order was a small oneneeded specific lock cores for my Thule bike rack so that I could get all 9 locks on one key 4 bikes, each with a cable lock and rack arm lock, plus hitch lock. The thule rack came with 3 cores of one key plus 2 cores for the other two bikes but of a different key. The guys at ETrailer helped assure me that I was ordering the right stuff. Actually-their online info was 100 accurate but I followed up anyway by email. The cores arrived reasonably fast and they fit perfectly. Now my rack has all matching locks. Very pleased.
Robert
5/17/2014
Great service!! What I like most was that the roof rack I ordered was true to size and fit great. And I also liked that the shipping was upgraded to fast delivery at no additional cost to me. Very happy with the product and service and will order from this company again.
Roman
5/17/2014
Customer service was awesome, even contacted me on a SundayMothers Dayletting me know that I ordered a incorrect sized item,..who does that?
Scott
5/17/2014
Im so impressed with your customer service, no other company Ive ever delt with has kept me so informed with the progress of my order from when it was placed, up to when it was sent out, even showing a map of where my parcel is right now. Thank you Marcia for such a pleasant experience with this transaction...Alan
Alan
5/16/2014
So far, smooth and easy. Thanks for the help.
Bill
5/16/2014
Excellent customer service. Employee Matt
was very helpful and knowledgeable regarding
what I needed.
Billy
5/16/2014
Ordered a hitch for our durango got it within 3 or 4 days everything fit just right . Couldnt be more pleased
Brady
5/16/2014
You guys are amazing. Best online service ever! Great prices and communication on status of my order. Thank you!
Bruce
5/16/2014
First class services, I have needed items twice in the last month or so and I could not be happier with the services provided by etrailer. Thank you
Bryan
5/16/2014
My first order arrived early and was exactly what we wanted so we ordered the same parts again because we decided we needed more. Much to my surprise E-Trailer called me to make sure it was another order, wow never had that happen before. We are sold on E-Trailer!!!! Thank you for the extra attention. We will remember this for a long time.
Dolly
5/16/2014
Excellent customer service My order was processed right away and I received free tracking.
Harold
5/16/2014
etrailer had what I needed at a super price. Order shipped almost immediately and arrived in 3 days! Thanks etrailer!
Ira
5/16/2014
Thank you Cole for doing an outstanding job! I was really happy with the prompt service and finding an alternate transmission cooler when the one I ordered was out of stock by the manufacturer.I will definitely recommend trailer to my friends.
Jack
5/16/2014
I had a real difficult time finding a replacement part for my bike carrier until visiting this site. The part was easy to find here and clearly defined. Hard to beat how swiftly you responded and shipped. THANKS
John
5/16/2014
Couldnt be happier with my order. Exactly what I ordered - great price - and got here in record time.
Now I know where I will go or my next order.
Thanks loads.
Larry R
5/16/2014
Awesome once again, thanks Marc.
Marc
5/16/2014
Great service and response time. Heard back the night I ordered. That is why i ordered from a company in the us not some China based thing on eBay.
Matthew
5/16/2014
Etrailer had exactly what I was looking for. The web site was extremely easy to navigate. They also upgraded shipping with no extra cost. Great place shop for trailer accessories.
Mike
5/16/2014
I have ordered from E trailer before and have always been pleased with their merchandise and the speed of their delivery. I will be looking forward to receiving the spare tire carrier for my trailer.
Norman
5/16/2014
Although I havent received my shipment yet, the process for ordering couldnt be any easier. The website was great. Thank you for your quick response.
Patricia
5/16/2014
So far... product not delivered yet We have been very happy of their notifications. I am waiting to see when it gets here. HAPPY so far.
Peter
5/16/2014
first im a return customer and there is a reason for that,
the order process again was simple, i first emailed a question about the product i was looking at, not only did i get an informed answer, my question was posted, this time like last time i was called to confirm the order because shipping and billing addresses didnt match, i appreciate that they care enough about my security to follow up.
Raymond
5/16/2014
Fast order acknowledgements, products in stock, quick shipping. Good doing business with you.
Robert
5/16/2014
Very fast and very good service.
Russell
5/16/2014
The product diversity & quality are outstanding. Customer service & technical assitance are second to none. I would highly recommned e-trailer to anyone needing towing, trailer, or other related supplies.
Scott
5/16/2014
everything went great. arrived on time. tires were packaged really well. couldnt ask for anything to smoother.
Searle
5/16/2014
Wow! When I ordered on Wednesday afternoon, I never thought I would receive the products on Thursday-but I did! I did the order by phone because I had some questions about the best choice. Zachary O. was amazing on the phone. He had answers and made suggestions that were helpful. I really appreciated that. We have had rain ever since I received my order, so I have not yet installed it-but with this kind of customer service-I know it will be fine. I have already recommended etrailer.com to 3 other people! Thanks so much-
Susan
5/16/2014
everything went great fast shipping
Timothy
5/16/2014
The website is well organized and easy to navigate, making the shopping process quite simple.
Timothy
5/16/2014
On the whole...a good experience!
Some thoughts...I asked questions about a grease seal over the weekend and didnt get a good response time. I would have like to have gotten a Made-in-USA bearing instead of China.
Thanks eTrailer!
…and I have recommended eTrailer to friends!
Alan
5/15/2014
The website was well-designed. The purchase process was smooth without any complications. The product arrived on the date was promised. Very easy to use website and will be anticipating more purchases from your company.
Albert
5/15/2014
Your site is easy to navigate and the ordering process was simple. Good to see something like this.
Bill
5/15/2014
Excellent communication. Quick shipping and great product
Brian
5/15/2014
This the best service Ive had.....yall have taken it to the next level.
Charles
5/15/2014
Ricky helped me very much, he took the time to make sure the bike carrier from Yakima would fit fine on my 2004 Crv including measurements!..I am very pleased with the quality of his service and etrailer provided me. The Yakima 4 bike carrier works well and is solid. Thank You
Cindy
5/15/2014
Order shipped within minutes of Order.
Daniel
5/15/2014
These Guys are awesome!!
Order shipped same day and they upgraded my shipping at NO additional cost.
Darrel
5/15/2014
I was very pleased with the service I received. Cathy T was most helpful and professional, I will use your company again in the future, Thank you Dave Krug
David
5/15/2014
I found etrailer to be fine folks towork with. they upgraded my shipping level at no cost and the items I ordered arrived about two days after i ordered them. the items were exactly as described and im very well satisified. If you need trailer parts, etrailer is the way to go.
Deon
5/15/2014
Amazing customer service and prompt attention to my order. Very personal service which is, at times, lost when ordering online. Will definitely be shopping here again.
Eric
5/15/2014
I was able to find the parts that I needed, that were not available in my area. The shipping was also quick.
Frank
5/15/2014
YOU GUYS ARE ONE OF THE MOST EFFICIENT AND PROFESSIONAL COMPANIES WE HAVE EVER DEALT WITH I HAVE BEEN LOOKING FOR THIS CABLE FOR SOME TIME AND WHEN I FOUND IT ON YOUR WEB SITE SAID I SHOULD HAVE GONE TO YOU THE FIRST TIME
Gary
5/15/2014
Merci pour la rapiditée de shipement
Harvey
5/15/2014
If you have a need for any trailer part, dont bother looking elsewhere....just go to etrailer.com Great prices, great service!
Jeffrey
5/15/2014
Wow, fast delivery, ordered on sunday delivered on tuesday, etrailer has never failed. thanks for the great service
Jim
5/15/2014
Great prices. Had to wait a bit for backordered tires but was aware of this when I bought them. Product is good and shipping fair and quick with good tracking. Will start with etrailer for my trailer needs in the future.
John
5/15/2014
Whenever i am looking for parts for my 3 trailers I dont even bother getting in my truck and drive over to the store. I just fire up my computer and I always find what I want and usually it is cheaper also. Why make it harder when etrailer.com makes it easier!
John
5/15/2014
Product looks to be well made and the video and picture on the products is also a great plus. I felt comfortable that I was getting the right product for my vehicle that I purchased. I also like the quick response with the shipping. I deff purchase again from this company.
Joshua
5/15/2014
etrailer.com has a large variety of trailer/hitch equipment available. We will definitely continue to use etrailer.com for our trailer/hitch needs.
Kevin
5/15/2014
Very prompt and courteous !!! I would recommend to everyone I know !!!
Larry
5/15/2014
Just great. Julie is the customer service reference standard. She took the time to make sure everything on the order is compatible with my new F350.
Mike
5/15/2014
Great customer service, EVER!!! Renee K did a great job when there was an issue with my orders. She went out of her way to take care of the issue and to get my product to me in a timely fashion. Etrailer is a great company to purchase from. I love doing business with them!!!! I recommend them all the time to family and friends!!! Keep up the good work etrailer!!!
Nora
5/15/2014
ETrailer is an excellent company. I ordered the rack one evening, it shipped the next morning and I received it 2 days later. The rack was exactly what I was expecting.
Perfect!
Norman
5/15/2014
Best service I have had in along time.
Casey S was a real help in ordering my U Bolts
for the Titan 5V 10,000 LB Hitch an the lower half of my 6 Hi Low Drop Extension for the
motorhome . Good people Great service!
Thanks .Now I know where to order from in the future, Richard W
Richard
5/15/2014
Bridget A. was very polite and knowledgeable. She aided me in the return of a product and the purchase of a product which will suit my needs. Thanks.
Robert
5/15/2014
I LOVE ETRAILER!! I ordered the wiring kits to add trailer lights and brake controls to my 2012 Kia Sedona. The parts came via UPS as stated at the time my order was shipped. Email communication is excellent advising the status of the order and a link is provided to track shipment with only one click.
The products were well packaged and contained instructions which were also provided in the emails I received.
I have ordered numerous trailer hitches, wiring harnesses, a bike rack and roof racks. All were excellent. This is a great company to do business with and I recommend them to friends and family frequently. Keep up the great work!!
Robert
5/15/2014
Very good customer service. Thank you Julie M for shipping ASAP. Yes I will recomend your company to anyone.
Steve
5/15/2014
Very efficient! Very helpful, went out of their way to find information.
Terry
5/15/2014
Great item. Some sort of problem with shipping, it took 2 weeks to get. First time this has happened with e trailer and I got a phone call and an email keeping me informed. How they handle problems is important, and they did pretty good for the first problem Ive had with them.
William
5/15/2014
I have enjoyed working with etrailer, the sales associates communicated the status of my order via emails and phone calls very professionally. I would definitely use them again when the need arises. Thank you very much for a very professional crew.
Arturo
5/14/2014
Very competitive pricing. Great website - easy to use, navigate, secure and place an order. Good selection of products.
My order shipped quickly and products were exactly as described.
Very pleased with the whole experience. Very good vendor.
Bill
5/14/2014
I ordered over the phone and cathy was very helpful. I found the experience pleasent. I will recommend etrailer to a fender.
Brett
5/14/2014
This is an incredible hitch...very well made and easy to install. Glad to see its American made.
Carlos
5/14/2014
Your product was shipped right away and arrived in two days. It was everything it was advertised to be. Installation was easy as the directions were easy to follow.
Dean
5/14/2014
Great job, good communication, excellent customer service
Earl
5/14/2014
Ordering from etrailer is simple and quick. My order arrived on time and I installed the vent seal an hour later. Anytime I need something for a trailer etrailer will be the first place I check with. UPDATE: etrailer is the place to shop for trailer parts. I ran around town looking for what I needed only to find that nothing was stocked, the prices were lousy and help was non existant. And the brick and mortar stores wonder why I shop on line! You guys are great!!
Edward
5/14/2014
Order the hitch and it arrived 2 days later. It was well packaged and clean looking. I installed it in the evening in about 40 minutes by myself with no stands or lifts. I just used a brick to hold it up while I threaded the bolts through the frame. It took some figuring out but went on pretty painlessly. I plan to use it with a cargo carrier and bike rack.
Evan
5/14/2014
Excellent knowledge and service. Impressed and would recommend.
Geoffrey
5/14/2014
hello-the hitch and wiring harness fit perfectly. the videos for installation really helped. thanks-jerry
Gerald
5/14/2014
I keep returning to Etrailer to purchase my towing and trailer products because the prices and service is great.
I will surely shop here again and again. You never wait long for products, shipping is always fast and communication is always top notch.
Greg
5/14/2014
I talked with Bill at etrailer to order a trailer hitch for a 2014 kia sportage,he knew exactly what i needed to do the complete job including the electrical wiring and the parts were shipped the next day. I call that excellent service.
James
5/14/2014
Customer service was awesome. I appreciate the email updates too. My order shipped out same day! I will be making future purchases from this website again. Id give this site 5 stars if there was a rating system.
Jason
5/14/2014
good service,very helpfull, good price,good ontime delivery
Ken
5/14/2014
Superior customer service, the ordered item was being pulled from stock almost before the ink was dry on the order pad. Received the hitch pin within a couple of days in good order. Other companies would do well to emulate the service of etrailer. Quality product, fair price, excellent service. Im a happy customer!
Lawrence
5/14/2014
The ordering, tracking, and open dialogue with the etrailer team was second to none. I cant wait to attach the rack to the car and get on the trails.
Linda
5/14/2014
I was very impressed that the order was placed in the morning and that I received an e-mail a few hours later saying that the order was processed and then another saying that it was shipped that very same day. Excellent service! Thanks.
Raymond
5/14/2014
I ordered the product on Monday and received it Tuesday. I ordered it from etrailer.com because the shipping was free. However, they upgraded the shipping to next day with no extra charge. Well done!!
Richard
5/14/2014
Ive bought from Etrailer.com several time and they have always been very good. The shipping is always Fast and very reasonable. They are always my first choice for anything trailer related.
Richard
5/14/2014
Ordered this and received a confirmation immediately. Got an e-mail telling me both items were in stock and would be shipped in 24-48 hours. Package arrived on 5-14. I am impressed with your service and speed in getting me what I ordered. I also was given a persons name and number to call if I had any questions. Very impressed with your service, Thank you
Richard
5/14/2014
friendly polite and quick, just as it should be
Stephen
5/14/2014
I called on a Saturday. My call was answered quickly.
I knew the part number of the carrier I was looking for, but I had several questions. She handled every question quickly and professionally. I placed the order on the phone, and within minutes was emailed a receipt. Later that day received another email stating my carrier was in shipping and woud go out via UPS ground on Monday. It arrived on Tuesday in great condition and the instructions were very easy to follow.
I will definitely do business with them again !
Tom
5/14/2014
Great cover! Order arrived quick, and easy install.
William
5/14/2014
Very good time of delivery of part made available from them.
William
5/14/2014
Great service as usual from E-Trailer. Trailer Hitch went on like a breeze. Fast delivery. Thank you.
Chris
5/13/2014
The entire process was easy! Fast Shipping! Part was cheaper on this site than any other.
Daniel
5/13/2014
Hi, my name is Don Stanton and today I called the number at the etrailer.com website to ask for a specific brake controller for a Toyota Tundra. A wonderful woman named Pat answered and not only found the parts I needed but had them shipped out to me immediately. She was extremely professional, knowledgeable, and had the items I needed on their way in a matter of minutes. She was very friendly, positive, patient, and the kind of person that was an absolute pleasure to do business with. I cant tell you how refreshing it was to get someone like her to help me.
Don
5/13/2014
Thanks for sending the parts out quicker than I expected. The B&W Turnover Gooseneck Hitch fit my Silverado perfectly. Being a mechanical engineer I was impressed with their design and manufacture. Every component fit perfectly without any wrestlingI. Took me three evenings after work to install it. Longer than others commented. But at 60 everything else takes longer too. Now, on to the Hopkins brake controller. No time to rest when you ship things out that quick!
Doug
5/13/2014
I started looking everywhere else for a bike rack and though I would find one, the reviews by the people who had bought the product were mixed, more were negative than positive, and they all complained about the flimsy construction of the bike racks.
When I started looking at the ones at etrailer I was surprised that almost 100 of the reviews were positive. That is why I decided to buy one.
Douglas
5/13/2014
GREAT
Herminio
5/13/2014
very good you wait until you had everything on hand before shipping
Jacques
5/13/2014
Great price! Free shipping! I ordered it on a Thursday and received it 5 days later on a Tuesday.
I am very happy with the part, the service and the easy to use website.
Thank You.
Jim
5/13/2014
Good prices and I like if you spend more than 100 dollars you get free shipping and I like the fast shipping.
Joseph
5/13/2014
Excellent locking bike mount. I have a 2014 Nissan Fontier SV King with 6 box and my Opus Avro 29er fit in perfectly with the mount installed in my utilitrak system below the back window. Mount installs quickly and easily.
Mandy
5/13/2014
etrailer, once again is amazing. Quality parts at great prices and fast shipping. My goto place for trailer items and a whole lot more. If I could give them ten stars out of five I would.
Michael
5/13/2014
Good service. Part matched. Arrived before promised date. Only wish I could have just purchased one side in lieu of both. However, identify which side may have been a problem as lens can be mounted upside down.
Michael
5/13/2014
I have made multiple purchases from etrailer.com over the last four or so years and have always gotten great service and even better products.
This time, however, I dealt with Deborah H. whereas normally I just go online. Deborah was not only very cordial, but was incredibly helpful and informative, helping me choice the right tires and wheels for my new trailer. eTrailer has become my #1 choice for any purchase and if I cannot find them, Ill email or call first in case I just missed it somewhere.
Mike
5/13/2014
From placing the order to having the item sent same day, I cannot begin to describe how pleased I am with etrailer.com ! The friendly voice on the telephone reassured me regarding the price pledge which was honored within an hour, the Customer Service team provided me with expedited delivery, and overall I am so pleased with etrailer.com - this is how every company should treat their customers and this is why I continue to be loyal to etrailer.com and rank them so highly in thoughts. Keep up the great work - from sending the product information emails, shooting the informative install videos, right through to the warehouse personnel, customer service agents and everyone in between.
Richard C
5/13/2014
Julie was very helpful. She was very informative,great communication throughout my transaction.
Robert
5/13/2014
I order 4 sets of brake assemblies but unfortunately they were out of stock. I was kept informed of the products status on both a Saturday and Sunday, which was exceptional since I needed the brakes immediately. Another set of brakes, which were in stock, was recommended to me. Although the new brakes were slightly more expensive I was able to find an identical set of brakes from another retailer and etrailer.com not only matched the price but beat it by 10, plus expedited the shipping to me. Some of the best customer service I have ever experienced with an internet purchase!
Shannon
5/13/2014
Great communication, fast service, great price.
Stanley
5/13/2014
Great service, fast shipping and affordable pricing, nice company to do business with…
Steve
5/13/2014
Great price, great communication and fast shipping. This is my second purchase and I will continue doing business with etrailer.com
Timothy
5/13/2014
Outstanding customer service. I placed an online order earlier today, but about an hour after I placed the order I discovered that I needed another part. I called the 800 number and talked to Erika. She was able to quickly track down my original order and add the extra item to that order. I will definitely be a repeat customer of etrailer.com.
Timothy
5/13/2014
Thank You for having replacement parts for my Thule. You etrailer were the ONLY company I could find that I could purchase ANY Thule part but espesialy a Replacement Load Bar Clip for Thule Roof Rack Fairing. I will and have recommended etrailer to anyone that needs replacement parts.
Timothy S
5/13/2014
I am delighted!
Knowledgable & helpful gal to advise
& take my order. She knew her stuff!a rare & pleasant
Experience
Ward
5/13/2014
Ordering was very easy. I was very impressed with the video about the products I was interested in. This was very helpful. Thanks again for a great website.
Blaine
5/12/2014
I was surprised that they kept you informed.
Chris
5/12/2014
Great site, great information, quick and courteous staff. Highly recommended!
Christopher
5/12/2014
Excellent service quick shipping but....... best of all prices were considerably less than their nearest competitor.
Dale
5/12/2014
i like the quick response to let me know my rack was on back order and gave me the option to a different rack. Thanks i love how it looks!
Darrick
5/12/2014
Best price on line
web site easy to navigate
free shipping
I can tell you more when it arrives and I install it
David
5/12/2014
Great experience. Katie D made sure that I had ordered the correct item.Shipping was done to handle my requirements. Thanks very much.
Don
5/12/2014
Great company and great feedback on ordering?
Gregory
5/12/2014
I think the tires and wheels are a good value for the price.provided they are a good quality product.
Herbert T
5/12/2014
It was a great price very fast and easy and shipped the same day Id recommend them to anyone that needed there product
Jerry
5/12/2014
I placed an order on Friday and it was confirmed via e-mail. The order shippment was confirmed Monday morning.
John
5/12/2014
I love their CS people, prices and quality!
Jon
5/12/2014
We bought our first camping trailer a few days ago and I have spent the last 2 days researching brake controllers and how to install them. My path ended here a etrailer there website is user friendly and they have educational information that helps to narrow down the right equipment for the job. I choose the standard 5 to 7 day shipment and Doug upgraded me to the 3 to 5 day for free ....soooowweeet !
Katie
5/12/2014
Great Store ! many options good service, its my time to buy her im outside of united state, im live in chile.
Thanks for the good service.
Maria
5/12/2014
I am very happy with the customer service and the free shipping. Both times I ordered from etrailer my items came within 3 or 4 business days, now thats what I call being on top of business.
Michael
5/12/2014
I bought a trailer cover from etrailer and it arrived in 3 days. after having it for less than a year it ripped. they got the manufacturer to replace it at no charge. I just bought a larger one for a larger camper we just bought, and it shipped the same day. the customer service has been great and they do back their products!
Philip
5/12/2014
Purchased a bike rack from eTrailer. They made it easy with all the videos and advice. The rack works just like I imagined and was even upgraded to quicker shipping by Nancy W. Not only that they met their price guarantee after I found the same item on another site for a few dollars less. Great company and people to buy from. Will buy again in the future from eTrailer.
Richard
5/12/2014
Great customer service and follow up. The part worked exactly as advertised. Left turn signal and brake light was not working on my Jayco pop up until I got this adapter. Now I dont have to make three rights to turn left. Just kidding, great product and service.
Robert
5/12/2014
Great service thanks a lot
Victor
5/12/2014
Excellent service and follow up. Easy to find parts, track shipment, etc. Would highly recommend etrailer.com to anyone needing whatever is on their comprehensive list.
Gary
5/11/2014
I watched the video and had no problem installing this wiring kit , very pleased!
Harold
5/11/2014
Sometimes we read reviews and think these people cant be this good, prices are maybe not as advertised or they dont ship as quickly as they say. Well this was the best nonlinear purchase I have ever done. I ordered a pro series hitch on SUNDAY MORNING at 10am. At 7pm on SUNDAY EVENING..... I get an email saying my order would ship at 1am...... The cool thing was their tracking showed where my order was on a MAP, not numbers and names.... where the truck actually was.... Anyone needing to purchase anything for their trailer should use etrailer.com. One more thing.... They were the lowest price by a country mile on what I needed. Thank you all at etrailer.com I will be using your store over and over.
Jim S
North Las Vegas NV
James
5/11/2014
Well I had read all the reviews, and they are spot on. I had order a P 3 Tekonsha brake controller on 05/10/2014 at 9:04 pm, as soon as it was place I received a email thanking for my order. Shortly after that 9:14 pm George J responded that they had it in their distribution center and should ship in 24-48 hrs. May 11 2014 3:02 pm George J sent tracking information and that order was shipped. what great communication service from this company. George J, Thank you so much. I can only say this, I wish I had a few of you in my call center.
James J
5/11/2014
Found what I needed quickly. Check out was fast and easy. Will shop here again.
Justin
5/11/2014
My shopping at etrailer,com was superb! Fast shipping, well packaged and everything I ordered was there! Thanks for the how to videos and great employees your company has.
Ken
5/11/2014
I was very satisfied with my order from etrailer...
They were very helpful and my order was shipped fast.
I will use them again
Stephen
5/11/2014
I ordered a part that was on back order and was kept up to date on when it would be shipped.
thank you
dave
David
5/10/2014
Great service. Nice follow up on order.
Erica
5/10/2014
The Swagman anti-wobble locking bolt worked perfectly. And fast mailing and great service from etrailer.com. Thank you again.
Florida
5/10/2014
It is a nice product and it fits perfectly on my 06 Yukon. I would recommend this product..
Jason
5/10/2014
Very professional. This is definitely my new trailer parts supplier.
Michael
5/10/2014
Rim and tires looked great.
Paul
5/10/2014
Great company/great friendly people. Answered all my questions...........Product delivered exceeded expectation!
Richard
5/10/2014
The videos are great. I was skeptical at first that fishing the bolt and bracket would be as easy as it was shown but it was truly amazing. Finished the installation of the hitch and wiring harness in less than 2 hours. I called my order in and Mark was great at making suggestions and getting my order out on a Saturday overall just an awesome experience and would recomend etrailor to everybody.
Roy
5/10/2014
Customer Service is one of the best on-line. Ive always had a great expereince here @ etrailer.com and that is why i just keep coming back!!! Great parts at a great price with great service. A place to recommend for sure to anyone needing anything.
Adam
5/9/2014
Way-to-go etrailer! It was a pleasure doing business with you all. I just finished installing my new hitch on my 2008 Nissan Titan. Your website is very informative and easy to navigate. The hitch installed easily and quickly without any issues. The hitch was delivered less than 72 hours after placing the order and it was on the truck in less than 80 hours. Thanks again for your great service.
Andrew
5/9/2014
etrailer has the parts I need, in stock, fast shipping. Great site. Great shopping. I recommend my friends to use etrailer.
Curtis
5/9/2014
Marcia was an excellent rep. did help me with a lot of patient, and great sense of humour. I would you you guys for all of my car accesories.
Danka
5/9/2014
When I ordered the tra. hitch and wiring harness I figured I would get it in a couple of weeks, 3 days later I received a e-mail that its out for del.
went out got car ready u. p. s pulled up and 45 minuets later I had it installed so easy and saved $800.00 from what Honda wanted. all I can say is THANKS a lot.
Darryl
5/9/2014
I SHOPPED OUT THE TIRES I NEEDED FOR MY TRAILER AND ETRAILER.COM HAD THE BEST PRODUCT AT THE BEST PRICE. QUICK AND EASY. THEY HAD THE INFO ON LUG SIZE...CENTER BOLT PATTERN...AND THE SIZE OF THE HOLE IN THE CENTER OF THE WHEEL FOR THE HUB RIGHT IN THE INFO FOR THE TIRE. GR8 COOMMUNICATION FROM THE SALES AND SHIPPING DEPARTMENTS. THANKS ETRAILER CREW.
Dean
5/9/2014
Easy to search and quick to deliver, and the price was the lowest. I would in a heartbeat recommend etrailer.
Francis
5/9/2014
The trailer hitch for my 2005 Santa Fe arrived on time and looks to be a very well built unit. Im 71 and was able to install it in about an hour. It would be a lot easier to install if you have a lift to get the car off the ground, but its not that hard, if an old guy can do it so can you.
Harold
5/9/2014
After I placed my order I was notified via email that my order was on backorder. They kept me in the loop every few days and even called me to give information. Very great customer service. I think its the best customer service I have had with an online company keep up the good work!!!!!!!!!!!!
Jeremy
5/9/2014
eTrailer is awesome! Great info and videos, excellent products. I could not find a rattle free locking hitch pin locally. I received the product in a couple of days, much sooner than expected and it works as described.
Joseph
5/9/2014
Fantastic! Helpful, friendly and on top of things. I even got a call letting me know 1 of the products in my order was not available, given the option for an alternative, similar product. Thanks again for providing such a wonderful service.
Joseph
5/9/2014
Excellent fast shipping
Kevin
5/9/2014
I love ordering from etrailer. They really know their products and their customer service and shipping is top shelf. My go to source for all of my trailer parts.
Kevin
5/9/2014
Excellent service. Product was just what I needed.
Leonard
5/9/2014
Great experience so far. Fast shipment & as described. Couldnt touch the price, beat everyone by far.
Michael
5/9/2014
Very very good. I was in a pinch needed a wiring harness within 2 weeks for a camping trip and etrailer had it in stock, at a lower price by $20, reps were helpful over the phone, and were able to ship the same day that I ordered. Very impressed, would definitely recommend. I will update after I receive the product to follow up.
Michael
5/9/2014
I had a great experience with etrailer! Within minutes of placing my order I received a confirmation email confirming my order and explaining the shipping information. The following day I received another informative email. Then I received my purchase early. I love it and I am a very happy camper. Wishing yall the same experience.
Michelle
5/9/2014
Ive purchased from here a couple times and get reminded EVERYTIME how great online customer service can be. You receive several emails confirming each step of the transaction order received, payment process, order shipped, order delivered and so on and so forth. Some may consider this to be too much contact however I prefer too much information than not enough. Keep up the good work.
Mike
5/9/2014
I received a courtesy call from an Etrailer team member Kelley to inform me that my order was not in stock and would possibly be a week longer than expected. She gave me several options and was very helpful.
I received an update from your company Nancy on the 9th which was the date Kelley had informed me that the order would ship and sure enough, it was in that process. Thanks for the competent staff you have on board at Etrailer. They are very kind and helpful.
Oval
5/9/2014
Great Video guides on how to install everything. Made installation a breeze. Super fast shipping was shipped day I ordered it! Got everything and well boxed everything in good condition. Great company to work with I usually dont leave feedback but these guys did everything right!. Thanks etrailer!
Randal
5/9/2014
Impressive service! The company realized that the ordered item might have a time needed, but was able to save me money by suggesting a slightly cheaper, but comparable quality item. That shows concern for the customer rather than the concern for the immediate bottom line. This is the kind of company people look for, but rarely find. I got lucky.
Richard
5/9/2014
I order the wrong hitch and call etrailers rep Zachary O who help me order the right one.
He gave me instructions on how to ship the wrong one back.
was very helpful
Robert
5/9/2014
I thoroughly enjoyed my experience with etrailer. I had purchased a tongue jack last fall and had a warranty issue. I had a short time frame before an unexpected trip and they were able to expedite the process for me and upgraded my shipping at no extra cost to get back on the road in time. I feel their customer service is top notch. My emails were answered in a timely manner, usually the same day. They were also pleasant in phone conversations. They definitely stand behind their products and do what it takes to make it right. I will be returning to Etrailer in the future.
I judge a company by how they treat you after the sale. They made it a pleasure. Thanks guys you are truly a class act.
Robert
5/9/2014
Totally amazed. Ordered by receiver hitch at 7:30 PM. I receive an email within 30 minutes confirming the order and receive a shipping tracking number 11:30 AM the next day. Very happy. Ordered a Rear Cargo Luggage rack today. Great price great service, why borrow when I can have my own.UPDATE: I ordered two HEAVY items Friday May 09. Here it is Tuesday May 13th and both packages have already arrived. That was with Free Shipping. I will definitely continue to do business with etrailer.com. In fact told a buddy at work today if he ever needs anything, etrailer is the place to go.
Rod
5/9/2014
ALL GOOD THANK YOU!
Scott
5/9/2014
I received my hitch today for my 2013 Chevy Traverse LTZ with dual exhaust and installed it this afternoon. Just like the video showed, it took about 30 minutes to install and the original cover still fits and you cant see anything of the hitch. I definitely recommend this hitch.
Thomas
5/9/2014
This was my first purchase from E Trailer
And I found the best info and prices for what I
was needing to tow my Jeep Liberty, having the
Installation instructions was very helpful.
Vendors wanted 3 to 500$ to install the base plate
And wiring that I can do myself.
Thomas
5/9/2014
shopping online was easy, price and shipping beat amazon and my trimmer rack has shipped within 24 hrs UPS Ground. Im very pleased with this service so far, dont expect any issues with the product but given the first half of this transaction I assume any problems will be handled appropriately. Thanks for your professionalism.
Tyler Stephens
The Other Side Lawnscape
Columbia Mo
Tyler
5/9/2014
great experience got free shipping and made it in 3 days cant ask for any better
Aaron
5/8/2014
I think....... You guys & ladies are great I like the information you provide about your products. I would recommend etrailer to any one. Keep up the good work & thank you again.
Bobby
5/8/2014
Great experience overall. The only thing I did not already covered in the reviews is I drilled a hole from above through the heat shield before I removed it. That allowed me to enlarge the hole for the bolt without having to cut the heat shield. Whoever came up with the idea of using vice grips to hold a hitch bar onto a floor jack should be commended for a great idea! That allowed me to do it by myself without a lift. The from the top method is definitely the way to go. Delighted with the prompt shipment and the looks of the unit. Cannot think of one thing to criticize.
Charles
5/8/2014
So these guys are phenomenal. I ordered 2 fork down bike racks. They were shipped very fast and everything was in perfect condition when it got here. Not only that but the guys at etrailer kept in touch the entire time. They went above and beyond to make sure my shopping experience was excellent. I will be shopping here again. Keep up the awesome work guys!
Cody
5/8/2014
Got my order right on time all parts correct thanks
Danny
5/8/2014
GREAT PRODUCT .WORKS GREAT.INSTALLED IN MINUTES.
David
5/8/2014
1996 Cato horse trailer window hinge was a perfect fit and looked good checked other places and 5 trailer company and no one had the part. The part was sent in just a few days.
Harvey
5/8/2014
Fast. I ordered my Roadmaster Rock Guard on May 2. It was shipped on May 3 and I received on May 8. I saved $30 by purchasing this item from ETrailer vs Camping World.
Henry
5/8/2014
Katie D gave me some of the best customer service I have ever experienced. She was able to quickly review an order that I had placed which contained a small error mine, correct the error, and simultaneously recommend a more appropriate and less expensive part that I had overlooked on the website. She then offered to keep track of my order to ensure that it shipped that evening, as she said she was closing that night. She was absolutely fantastic. Well done!
John
5/8/2014
My sales rep did an excellent job in helping me the right hitch and bike rack for my car. I had to have something that would work for a petite woman like me. He was very patient, knowledgeable and kind. My product came within the predicted 2 days as anticipated and I immediately had it professionally installed. Now if it would only stop raining.....so I get try out my new hitch. Thank you for your excellent help!!
Kara
5/8/2014
Very fast service. Ordered on the 6th arrived on the 8th. I got this Hitch at almost half what other retailers were asking for the same exact Hitch!
Mark
5/8/2014
The part was received in a timely fashion and was exactly as advertised.
Mary
5/8/2014
very professional !!
Melissa
5/8/2014
I was looking for shoe and liners for my camper and this was the 5th place I tried because apparently I have a axle that is not common my kind of luck and they we able to get them and I picked the 5 to 7 days and they sent a email with my info and they stated that they shipped my stuff and stated to me that they upgraded my shipping to 3 to 5 days at no charge to me great service thank you e trailer
Renae
5/8/2014
excellent service excellent product. The hitch mounting did not take 30 min. as advertised, more like 5 minutes! Took a while to clean the rust out of the weld nuts but that is not etrailer or hitch manufacturers fault. The wiring harness was extremely easy to install and instructions were very east to follow. The only negative I would comment on is the packaging. I worked in the delivery service for 30 years and trailer hitch packaging is the worst. It shouldnt be in a box loose. I know, I know, all loose pieces were taped very well to the hitch so there was no way to loose anything but when the box arrives at the door the hitch is always poking out of the box. Obviously its not going to harm the hitch, since its going to be going through much more being bolted under my truck, but it does make handling the package for not only me but also my UPS driver. Maybe double box at least the two ends of the hitch?
Rick
5/8/2014
Easy on line shopping, good description of items purchased, liked the fast free delivery.
Robert
5/8/2014
The hitch arrived and wasnt that difficult to install but the wires didnt fit my van. A call to the number supplied led to an immediate correction, I got the proper item the next day. Thank you for the speedy service and the quality hitch. I would recommend etrailer to anyone
Robert
5/8/2014
Received the right tires quickly. Had them mounted to existing rims, balanced, and installed on my trailer. Drive home was very smooth. My last 2 sets split around the center on 2 hour long trips but I did not have the appropriate 90 lbs pressure in each one. Live and learn and a good word to the wise who will listen....I didnt and learned!
Ronald
5/8/2014
You folks are the most pleasant, concerened, and helpful online people Ive delt with. If I can get what I want from you I do.
Thomas
5/8/2014
Thanks, You had the product I wanted and it shipped out the day after I ordered it. Very good price and economy shipping. I would certainly recommend etrailer.com to other online shoppers.
William
5/8/2014
Received the part as ordered.
Efficient and speedy service and part was 100 as stated and the correct part
Will not be able to photograph installation as its awkward
Thanks
Bill
5/7/2014
Great products and fast delivery.
Blake
5/7/2014
E trailer products are exactly what they are shown to be on the web page. I was very pleased with the trailer hitch lock ordered. The video explaining the product was very helpful. Shipping was extremely fast even with the lower rate I had it shipped with. I have used etrailer before and would not hesitate to use them again. Product prices are very competitive.
Dale
5/7/2014
Best stainless steel tie down belts! Best price in the internet!
Fastest, cheapest 2 day shipping from Missouri! Im happy!
What else could you want? The tracking site could be better, as I got the items before they were tracked, but Carla in Customer Service took care of the tracking numbers. Thanks!!
Dan
5/7/2014
It was a great shopping experience. My order was filled and delivered quicker than expected. Very professionally done. Also, the help information for installing the hitch was very good.
Daniel
5/7/2014
Mark, Got the rack, installed it onto my car, tried it out today. Its nice. Couple of things I have to work out but its fine. As for my experience working with you. One word - terrific!
Thanks for your help with my second order of a bike rack and thanks for listening and helping me save a few dollars.
Yes, I certainly would recommend etrailer.com to my friends.
Easy internet searching, great video of your products, prompt, friendly customer service, fast shipment.
Edward
5/7/2014
Fast personalized service - from the best trailer parts outfit on the internet. Etrailer has it all. Dont waste your time searching/shopping elsewhere.
Eugene
5/7/2014
marsha was very informative,pleasent experience. will order again from e-trailer.
Gerard
5/7/2014
I thought when I took the economy postage it might be coming from overseas and take a month to get here. What a nice surprise. Ive installed my harness and bracket but havent used it yet. The installation was easy and I like the product.
James
5/7/2014
If you were ebay I would give you 10s across the board. So far it has been barely 13 hrs since I ordered. Ive received several emails letting me know what is happening. Then I get and upgrade on shipping that was already free in the first place. So far very happy with the service. I have several friends will trailers in a salt air area. You know they will need parts. I will send them to you all right away.
Jeff
5/7/2014
Best experience, timely, efficient and knowledgable I will definitely shop here again in future!
John
5/7/2014
I truly think that this company is for customer service. The item I order was out of stock. They e-mailed me and phone and kept me informed serveral time of the shipping date. I cant thank them enough for all their time they spent on my order I would truly recommend them for all your sports & recreation needs.
John
5/7/2014
Ordered on Saturday Night. Had acknowledgment almost immediately. Was notified Sunday the package was prepared for shipment. Was shipped Monday and received Tuesday. The product was exactly what I wanted. Outstanding service, customer service updates, shipment, delivery, and product satisfaction. Great place to order from.
John
5/7/2014
Very knowledgeable staff Mike S.. Answered all my questions and made the ordering process very easy. My order shipped the same day. Great job! Thanks Mike and all at trailer.
John
5/7/2014
This is the best company Ive dealt with for price and speed of shipping.
Katie D was very helpful and friendly when I ordered my ball mount
Keith
5/7/2014
Suzanne T, customer service team member, is knowledgeable and professional. To ensure that I purchased the correct product she called the manufacture to clarify the model and part # that would fit a F53 chassis. In the handling and shipping process E-trailer e-mailed where the product was in each of the steps. Good work!
Larry
5/7/2014
Great people to do business with. My order arrived early and in perfect condition.
Thanks again
Mike
5/7/2014
Great selection and shipping. Service was accurate and clearly communicated. I always knew what was up with my shipment. I would certainly recommend etrailer.com to anyone.
Paul
5/7/2014
I'm writing this because I am really impressed with your customer service. When I placed my order originally (online) on Friday April 23rd at almost 4:00 PM EDT, I was notified of the out of stock status of part of my order in less than 4 hours, I was given the option to wait or to order substitute parts. You shipped the remainder of the order and I received that part of the order very quickly.
When I wrote back yesterday and requested that you send me substitute parts asap, you not only processed this almost immediately from just my emails, but replied to both of my emails informing me of both the shipment status and the refund status for the cost difference. This morning I received the refund for the difference in cost in my orders.
There was no fuss, no difficulty, and friendly communication at all stages of this process.
I have dealt with many online vendors over the years, and to date I have to say that dealing with you has been the easiest and best experience. I wish other retailers would take a page from your book on customer service. I'll definitely do business with you again, and I'll be referring you to friends and associates, both online and offline.
Pete
5/7/2014
Ive been dealing with a great gal by the name of Rose. Shes fun, professional and always willing to take her time helping the customer find what
therere looking for. Rose reflects what good customer service is all about. Attitude is everything!
Pete
5/7/2014
Online order was fast and simple.
R.l. Butch
5/7/2014
I sent an order and received it on Wednesday that is great service. Ill install it tomorrow and if it fits Ill be a happy camper.
Your service is great. UPDATE: The wiring worked fine after I figured out how to hook it up. The included directions were not complete for the vehicle as stated.
Robert
5/7/2014
Debbie in customer service was very helpful and professional. I received email confirmation when my item shipped and now I just waiting to see if the product works as well as the customer service.
Ron
5/7/2014
I had to add some items to an on-line order so I called Customer Service. I talked with Ricky who was very knowledgable, very courteous and took care of the change very quickly. Great service!
Also, the order was received, accepted and shipped in just a couple of hours!
I will recommend etrailer.com to all my friends.
Tim
5/7/2014
Fantastic prices, fast shipping, and the how to videos on the website are priceless. This was my second order with e-trailer and I would not hesitate to order again in the future.
Zach
5/7/2014
Great website, great communication, install video was very helpful and shipping was super fast and got here ahead of schedule!
Alex
5/6/2014
Really had a great conversation with Casey. She was on top of our needs and quick to suggest a product that we could use. Thank you
Anita
5/6/2014
Your services were much appreciated. The bolts that you provided were exactly what I needed to mount the crossbar on my truck to tie down my camper. these blots were not available locally. Thanks again.
Babcock
5/6/2014
Kelly took my order over the phone and she was very courteous and helpful. Shes a great asset for etrialer. Great job!
David
5/6/2014
On-line ordering was quick and easy. Items were displayed and described accurately. Prices were very competitive and quality was excellent. Shipping priority was upgraded at no additional cost and cargo carrier and weatherproof bag arrived much sooner than promised. Assembled and mounted ready-to-go in 30 minutes. Excellent product and customer service. Will definitely use etrailer again.
David
5/6/2014
Ordered on Friday and received on Tuesday! Very pleased.
David
5/6/2014
Customer service is the best I have ever dealt with. Thanks, e-trailer.
Dustin
5/6/2014
Ordered hitch and wiring harness in Monday evening and delivered on Tuesday, amazing service.
Jack
5/6/2014
Rose was fantastic. She took care of everything and it was painless.
Jan
5/6/2014
The ordering process was painless, the video directions on the internet were great and the installation went exactly as shown. Everything lined up perfectly. Should the need arise in the future I will use you again. I am a happy camper!
John
5/6/2014
1. Did some online research and called some auto parts stores and eTrailer seemed to have the best price and quickest delivery
2. The eTrailer website was also one of the best to use and understand
3. eTrailer YouTube videos were very helpful
4. Items arrived quickly for free shipping
5. Communication/service was great
6. Hitch installed quickly as expected
7. Wiring harness was a little short on driver side tail light that was a Curt issue, not eTrailer
Kevin
5/6/2014
The product purchased from etrailer.com was exactly as described. It was shipped promptly and received as scheduled. Very good experience.
Larry
5/6/2014
Excellent service and fast shipping. Great experience....
Matt
5/6/2014
I was extremely impressed with the level of customer service. The staff kept me informed of the entire process from purchase to delivery. The shipping was extremely fast and my order was perfect.
Paul
5/6/2014
I ordered two new trailer wheel and tire packages with standard free shipping for an order over $99. I was pleasantly surprised to get an almost instant email thanking me for my order. The next morning I got another unexpected email stating that my standard delivery 5-7 days was being upgraded to a quicker delivery 3-5 days at no extra charge. Wow - great customer service!!!
I received the order today and have just finished installing the wheels and tires on my utility trailer. Im very pleased with the product and the great service from eTrailer.
I placed a second order last night for some ATV accessories and have already received two more emails since then, and a notice that the items have already shipped.
Thanks eTrailer for great customer service.
Randall
5/6/2014
I ordered a hitch cover for my pickup and am very pleased with the product I received. I also received it in a very timely manor.
Robbie
5/6/2014
Best service anywhere on the planet,very reasonable prices on quality items and very,very friendly folks to work with,thanks again,Tom
Thomas
5/6/2014
Fastest shipping anywhere. I received my order in less than 36 hours from ordering. Highly recommended vendor.
Thomas
5/6/2014
Fast upgraded shipping...Installation was very easy with provided videos. Excellent experience with Etrailer, I would recommend!!!
Tomasz
5/6/2014
very quick and efficient, will shop again
Willmar
5/6/2014
This is the third hitch I have bought from Etrailer. Just like previous ones, the bolts were all there, washers all there, instructions were included, accurate and helpful.
I will buy another hitch here if I need to purchase another hitch at some point.
I have recommended etrailer to a friend in the past and would do it again in the future.
Brian
5/5/2014
Seem to be good products with a user friendly website I hope the product is good too.
David
5/5/2014
Im a novice at hitches and bike racks and I really appreciated the amount of information easily available at your web site. The video demonstrating the rack I chose on the car I drive was extremely helpful! Free ground shipping was another plus!
Douglas
5/5/2014
Matt, Helped me.
And did perfect, made sure I got all that was
needed and double checked my stock #s and made some suggestions that I liked....
Keep up the good job.....
P.S. I like your Website also... straight forward
and easy to use....
Doyle Glen
5/5/2014
Great customer service any questions I had were answered.
Frank
5/5/2014
I had been looking for parts for a Shorelander trailer for 2 weeks, and was not having much luck. A friend mentioned Etrailer which he had used before, I logged on and what a breeze everything was catalogued well easy to use and since then after the order I was notified of shipping info etc, beside the price was the best. Thanks Etrailer
Gary
5/5/2014
Went well until I tried to print a copy of the invoice. It wouldnt let me print so I just saved it and went back and printed a copy. Other than that it was fast and went well.
James
5/5/2014
very easy to do business with good communication
Jason
5/5/2014
Wow! I had contacted c.s regarding a question and they were very helpful in directing me to the correct item needed. They communicated very well and shipped super fast.Would highly recommend them!
Jeff
5/5/2014
I love the video how to install the brake controller and the services on getting my controller is also great. I would let all my friend where to buy any towing or trailer parts. Keep up the good work.
John
5/5/2014
Great site! Videos and instructions are amazing. Shipped quicker than stated!
Keith
5/5/2014
I had a great deal of sway and rattle in my hitch mounted bike carrier. I searched the web and came up with several ideas for tightening the connection. The Silent Hitch Pin from eTrailer.com seemed like the easiest and the price was reasonable. I ordered it Saturday night and it arrived Monday afternoon. It took less than five minutes to install and it works great. A very good investment of less than $20.
Keith
5/5/2014
Your service is excellent!
Kristin
5/5/2014
etrailer is great,Prices,Shipping,Service.Why shop any place else.Thank you very much. Lyle K Anglemyer Nappanee,IN.
Lyle
5/5/2014
I thought it was great only thing wish you had more anti rattling products to show. I really like how quick you got it out the door and on its way to me.
Scott
5/5/2014
Awesome service, best price, fast shipping, enough said!
Shane
5/5/2014
Everything was great. Right part and quick. Thanks!!!
Shawn
5/5/2014
Answered all my questions and made ordering easy.
Wayne
5/5/2014
thank you for good service and good price
David
5/4/2014
I am grateful that I found your site . because I am on a fixed income . and your stuff is priced so someone in my income bracket can afford things I could not afford otherwise .It was easy to find what I needed and simple to order . A pleasure to use and I will again start and use etrailer for my next purchase
Jeffrey
5/4/2014
I bought through etrailer in the past and was very satisfied with the excellent website, quick service and delivery. The directions for installation and videos were very helpful. That is why I am purchasing through etrailer once again. Thank you.
Michael
5/4/2014
Repeat customer here. I know where to get the supplies that I need with the instructions to make the job easy.
Michael
5/4/2014
Great customer service. One part was not on hand,got a phone call next day telling me. Ieas told when it would ship and it is right on schedule.
Mike
5/4/2014
TOP OF THE WORLD product! SOLID experience in all catagories! Keep up the good work!
Paul
5/4/2014
website was easy to navigate with lots of great information. the fit was perfect. delivery was fast. a very good experience.
Stephen
5/4/2014
Once again etrailer.com has exceed my expectations. We purchased a new VW Golf late Saturday - that night we ordered the hitch for the car. We received the hitch before we picked up the car the following Wednesday! The etrailer.com staff actually picked and packed the hitch on Sunday!
Great service, great communication - I have and will recommend etrailer.com for anyone.
Aric
5/3/2014
I have bought dozens of different products from e trailer and have always received excellent products. Delivery is fast.
Charlie
5/3/2014
You guys have the best customer service ever. Ordered a few days ago and will be delivered today. Very personalized emails letting me know what the status was from the start. Thanks for a great online experience. Dave
David
5/3/2014
Great service with regular updates on my order status.
Dwayne
5/3/2014
item was shipped same day as ordered, etrailer had by far the lowest price for this item!
Larry
5/3/2014
Must be the most information ever received from a online store. Very prompt and sped order delivery up.Now they need to do is start selling fishing equipment. Lol I appreciate the great service and pricing as good as I found on items ordered. Thanks Mark
Mark
5/3/2014
This replacement vent cover was shipped right out and installation was very easy. We went with the all metal cover so as not to worry about hail breaking the plastic one again. Certainly would recommend using etrailer to everyone!
Mary
5/3/2014
Very happy with Yakima Q54 roof rack for 95 Ford Taurus. Glad a friend recommended checking the Etrailer website for availability.
Michael
5/3/2014
Great place for trailer parts.
Phil
5/3/2014
Ordered on Monday, arrived on Wednesday, Installed on Friday. It was exactly what I was looking for with the 525 LB tongue weight. I watched your installation video then went out and installed it in 55 minutes. You guys/gals are the best...THANKS
Steven
5/3/2014
The steps where made to fit perfect... I sent you pictures of the steps mounted.
Baltazar E.
5/2/2014
Etrailer.com had the exact part i needed at a reasonable price. The order shipped out shorty after i had placed it, which is nice. I will definitely order from this site again.
Daniel
5/2/2014
I placed my order mid morning and had confirmation that it was shipped shortly after. This is one of the main reasons I am a return customer!
Fred
5/2/2014
Get site...Price of products right on target and got what I ordered very fast..No Problems at all will order for them again in the future...My product bolted right on ..Only took about 5 min…
Garry
5/2/2014
Excellent and user friendly website! Prices are competitive and I will definitely tell my family and friends of your awesome site!!!
Gerardo
5/2/2014
I am always amazed at the fast shipping and great customer service I receive from etrailer.com. I ordered a new B&W turnover hitch and Companion fifth wheel as well as the wiring I needed for my 2005 F350. The prices were the cheapest I could find and they showed everything ready to ship. The following day they called me to let me know a backup camera that I had ordered also was back ordered. It was great to actually deal with a knowledgeable customer service rep that asked what I wanted. Everything -but the camera-arrived in the next two days and was in perfect condition. I 100 recommend etrailer.com for anything to do with trailers, rvs or trucks. Great experience.
James
5/2/2014
I am well pleased with your service, and my order,the hitch an wiring kit is all ready installed, ordered it yesterday, put it on today. It came in less than 24 hr., fit was perfect, about 2hr. to put it on an wire it, put the balls on the receivers. Ready to put the boat in the water. Thanks You very much, you have my service, and I will tell my friends about your service an parts. I almost forgot the KIA dealer said it would be about 400.00 $ to put a hitch on my Sportage. Thank You again.
James
5/2/2014
Staff members were helpful in making me confident to buy the set. The order was shipped the same day - when I receive it Ill do more review. I have already recommended this set to my fishing pal. I wish the info said the locks were stainless, but I suppose thats too much to ask unless its true!
Jim
5/2/2014
The website made it so simple to order my bike rack. I especially liked the informational video on how to install the bike rack. The quick response and upgrade in shipping were are real plus.
Margaret
5/2/2014
this was one of the nicest and easiest things that Ive done. Went in just like they said it would
Patrick
5/2/2014
eTrailer was great. They all my items in stock and they upgraded my shipping at no cost. The website is very easy to maneuver with very detailed pictures. This is all on top of the great prices! Thanks again!
Renee
5/2/2014
Excellent and prompt service, I could not ask for better
Richard
5/2/2014
I ordered my wheels & tires on Wed afternoon and they were delivered free shipping before Three PM Thursday afternoon. They were also a lot cheaper and had a higher load range than what the local retailers had. Thanks etrailer.com
Ronnie
5/2/2014
Quality product....Extremely fast shipping....
Great communication......A Pleasure doing business....
Thank You......T
Teus
5/2/2014
The order was processed fast. Received the items I order today and found the quality was exceptional. Great service.
Tex W.
5/2/2014
Pat C. was extremely helpful over the phone. She did a great job of helping convert my Thule roof rack to fit a new automobile. Thank you Pat.
The shipping was very fast and accurate.
Thomas
5/2/2014
I would shop with this company again. Product was not in stock that I ordered and they sent me an email offering to send a different but like product. I also received a phone call from them. Very good customer service.
Timothy
5/2/2014
Great working with Renee K. She processed my order fast and it arrive within two days. The springs looked good and it took me thirty minutes to install the first one. I loved the tracking system and I watched the hand offs at each location. I will come back when I need something else.
Bill
5/1/2014
Etrailer is great. the website knew what would fit my truck. the products are at a good price and my packetage came really quick with the economic shipping, though the warehouse is not too far from where I live.
Collin
5/1/2014
It was so easy
David
5/1/2014
These guys rock! Quick shipping and great service.
David
5/1/2014
This is a great company to do business with everything Ive gotten has arrived on time or before time and was exactly what I needed and even received a phone call when something might have been delayed. Great products great prices and it help me build a utility trailer from a pop-up camper & boat trailer!!!!!
Eric
5/1/2014
Your on the ball and you work fast. You have shipped my order the same day I ordered it. Thats efficient and thats why I always return to etrailer!
Ernest
5/1/2014
This was great. I ordered a Curt Trailer Hitch Receiver and a Curt T-Connector wiring harness on Monday and received it on Wednesday night around 5:00 pm as an upgrade shipping @n/c. I put it on that night and was pretty easy. Hooked up my boat today and all is working great. Thanks again for all your help in getting this to me quickly and at a reasonably price.
George
5/1/2014
Great service! Tech on phone knew his stuff, good prices, free shipping that got here sooner than expected! These guys couldn’t do this any better. I will buy all my trailer supplies here in the future.
Guy
5/1/2014
Really a great experience getting my trailer parts from etrailer. They are reasonably priced, have knowledgeable customer service staff, and super fast shipping.
This is the second time Ive ordered parts from etrailer and Ive been extremely satisfied both times.
Thank you.
Herman
5/1/2014
Great detail on the item on the site, which enabled me to buy with confidence. Thank you.
Jason
5/1/2014
Great service. Thank you for upgrading my shipping. will be sure to return for my trailer needs
Joseph
5/1/2014
Great pricing and fast shipping! Second time I have ordered from this site asnd couldnt be more pleased. Will definitely recommend to family and friends.
Kevin
5/1/2014
My Order Was Shipped Promptly, I Got The Order Super Fast And It Was Exactly What I Ordered. Overall Great Experience
Kevin
5/1/2014
Your customer service is exceptional for an online transaction. No doubt, its that way in person.
The communication is, so far, unmatched.
Thanks.
Kevin
5/1/2014
I have been wanting the Yakima Whispbars for my Jeep, but wasnt sure which ones I would need. etrailer make it easier than I expected. I first saw a youtube video, of etrailer putting the same rails on a 2012 Jeep. I went to the website, say where you can choose different years, so I chose 2014 for my year, and bam... All parts for a 2014 came up, and I made my purchase. I was further impressed when I got an email saying they shipped out the same day, and that my shipping was upgraded from 5-7 days, to 3-5 days instead, for free... I will definitely be a returning customer, and have already refered 2 friends. Thanks etrailer…
Matthew
5/1/2014
I really do like the look of the final install as the hitch is tucked up under the vehicle. Not the easiest install with the muffler having to be dropped down but I did do it on my own without having to jack up the vehicle. My only suggestion would be to put some bubble wrap protection around the bolt up ends as UPS was a little hard on the box and some of the paint chipped off.
Very good solid hitch
Michael
5/1/2014
Ordering from etrailer.com was fantastic. I ordered a coupler on Monday with economy shipping and received it on Wednesday. Have never gotten service so fast like this. The item was exactly as ordered. Next time I need trailer parts I will be ordering from etrailer.com.
Thanks etrailer.com!
Mickie
5/1/2014
Wow! Same day express shipping for free,I will definitely buy the next from you!
Oliver
5/1/2014
THE best service I ever received on the internet!!!!!!!!!!!!!!
Patrick
5/1/2014
First purchase from etrailer but wont be my last. Customer service rocks!
Raymond
5/1/2014
Im very impressed with the help I received over the phone to get the correct lug nut size for my needs as Rebecca walked me through the measuring process not to mention your price was fantastic. FREE SHIPPING ! You have me hooked. Ill be recommending you for sure.
Richard
5/1/2014
The web site was easy to navigate around had everything I was looking for had all great products better then web site I visited also upgraded my shipping thanks
My next order will be from e trailer
Richard
5/1/2014
I was really impressed with E-trailers selection, particularly of heavy duty receivers and balls. I have a 10,000 pound trailer which mates with a 2 ball. Everything you find in auto parts stores is rated for 5 or 6k, for both ball and receiver. When I asked for 10k equipment they acted like I was crazy. Etrailer keeps it in stock.
It was easy to find what I wanted, easy to check out, and they processed my order quickly.
I highly recommend them.
Robert
5/1/2014
Up graded shipping no cost
thank you
Ronald
5/1/2014
So refreshing to talk with someone who makes sure you get just what you need instead of trying to sell you anything they possibly can.
She was very helpful
Shannon
5/1/2014
AMAZING CUSTOMER SERVICE! ALL ON LINE
PURCHASING SHOULD BE THIS REWARDING AND
EASY TO NAVIGATE.
Steve
5/1/2014
At first I thought my part was going to take a long time on backorder from mfg. etc.etc. When Julie from etrailer.com ,yes that was etrailer.com, yep etrailer.com, took over the acct. in less than 24 hours she located the part and shipped it.Wow I love excellence Well done!
Steve
5/1/2014
This is my first purchase, upgraded shipment, impressive lets me know your company cares about promptness and the customers satisfaction.
Victoria
5/1/2014
E-Trailer is a great online business to deal with.
This is my second time dealing with them in four years, and they are still one of my best websites for purchasing items for my vehicles. I contacted them, and they got back to me within a couple hours with info on a brand new hitch design for my 14 Highlander. When I ordered it, the customer service rep, Heather, really knew her stuff, and helped place the order. Customer service is fantastic! Congrats to All at E-Trailer.
Warren
5/1/2014
I have purchased a number of items threw E-Trailer and the experience has always been great with the way your web pages are, the information that is there for help in making sure you get the right part, but this last item I purchased was probably the best experience I have had. When the parts I ordered where not available in a reasonable time I got a call at 8:00 p.m. in the evening from Bridget explaining to me the reason why and that she had looked up another brand that they sell which would work for my needs and they where $50:00 cheaper. The next day she called again and told me she was shipping them that day. What great service. Keep up the good work all of you at E-Trailer.
William
5/1/2014
I ordered the hidden hitch for my jeep patriot after watching the installation videos. The guys upgraded my shipping for free and sent it out that day including emails telling me where it was in the process. In todays anonymous online retailing, this is excellent. Recommend anyone looking for a hitch to get their hitch through them.
Alfred
4/30/2014
I am very pleased with the help i got and knowledge that everyone helped me with, seems to me like your staff including front desk to sales has a handle on your your warehouse Thanks for all your help
Cecil
4/30/2014
Product Hitch Extender Works Great! I Definitely Would Recommend The Company And Daniel Himself. Great Customer Service And Follow Through!
Chris
4/30/2014
35 minutes later i got a new hitch put on my
Treverse and ready to pull the boat.
Thanks for the great service and quality.
Dan
4/30/2014
Good prices and quick delivery.
Thanks
Duane
4/30/2014
Great experience with etrailer. Ordered products on Monday and were received on Wednesday. Email communication of status and what to expect along the way. Thanks!
Eric
4/30/2014
Was looking for some specific hard to find locks for my trailer and this was the best price on the web for a set of them keyed alike. very happy to find that not only is the price great but the service is great too. Great communication from the staff and my locks were shipped quickly with a free upgrade to expidited shipping! I will be shopping here again.
Jake
4/30/2014
service was very fast. correct parts. good quality, instructions good, very satisfied.
James
4/30/2014
I have bought several items over the past two years. Quality merchandise, good prices and fast shipping make them easy to do business with.
Jim
4/30/2014
One of the best Customer Services I know. They are amazing. I recommend them to everyone.
Joaquin
4/30/2014
Outstanding website. Easy to navigate and prices are lowest around. From the ordering to shipping emails and tracking.
Such a large selection it will keep me coming back.
John
4/30/2014
Super helpful sales staff. Super fast order fulfillment and shipping. Great prices. How can you beat that!
Joseph
4/30/2014
Everything we ordered was perfectly packed, in excellent condition and arrived before scheduled. Our Prius now has a hitch and rack for our bikes. We have already taken a trip and the whole set up could not be better. Great price, service and products.
Kathleen
4/30/2014
Transaction was really easy free shipping was a bonus and the delevery was quick will look there for my future needs.
Paul
4/30/2014
Great company,had my package within 4 days of ordering. Would definitely buy from them again. Great communication throughout whole process.Thanks !
Roger
4/30/2014
Im impressed with etrailer.com! It seems like a first rate company,with a very easy to use website! Right after I ordered my trailer hitch,I received an e mail receipt /confirmation.Then to my surprise was sent an e mail saying it was being shipped earlier than I expected. I received my hitch in just two days! I installed it as soon as I received it. It was very simple to install,fit perfectly,and the price was very good! I was a mechanic for thirty seven years,so I really appreciate timely delivery,correct parts,and ease of installation! Thanks very much to etrailer.com and Jack A!!!
Russ
4/30/2014
Great Hitch, took 20 mins to put it and looks nice on the car, thank you very much
Simon
4/30/2014
Great price, fast shipping, will shop with them in the futurethanks!
Theodore
4/30/2014
Most excellent service
Thom
4/30/2014
I was very pleased you had my item in stock. Ordered last night and it is shipping this morning.
Thomas
4/30/2014
outstanding customer service, honest, helpful
Tyrone
4/30/2014
It with you great doing buisness with you
Waring E
4/30/2014
I dealt with Julie h she is positively an asset to your organization. very helpful and totally followed up on my order.
William
4/30/2014
OUTSTANDING SERVICE AND QUALITY AND SUPER FAST SHIPPING ITS BEEN A PLEASURE TO DO BUSINESS WITH YOU PEOPLE YOU GET NOTHING SHORT OF A FIVE STAR RATING FROM ME. AGAIN THANK YOU VERY MUCH
William
4/30/2014
I like that this business updated me that the order had been received and then that the order had been shipped and provided me with a tracking link via my email. It was great being able to anticipate the day that my item would arrive.
What I ordered was exactly what I received. This company is professional and their use of UPS provides reasonable shipping times.
Anthony
4/29/2014
Excellent service and price!
Cliff
4/29/2014
great shipping rates to Canada !!!!!
ordered on 17 got on the 29 great for postal to Canada
cover looks great & bolt kit perfect
will be back to get more
thanks
David
4/29/2014
Ordered the hitch on Thursday…standard shipping…showed up on my doorstep on Monday in perfect condition. Will update on the install shortly.
David
4/29/2014
Excellent service. Great prices. Website illustrates an excellent picture and description of the parts I was looking for an was the deciding factor to order from etrailer, assuring me that I would receive the exact part I needed. I used the standard shipping method and the parts arrived within a few days, not weeks on two separate orders. I would definitely recommend this site to to anyone and will definitely order from them again!
Edward
4/29/2014
Order arrived early. Good instructions. Easy installation. Will check here prior to buying elsewhere.
F. Beale
4/29/2014
Havent recieved the harness yet but their customer service is lights out. Great experience, so far. More to follow.
Frank
4/29/2014
etrailer.com is a GREAT site to get the info you need to get the correct towing package to fit YOUR auto. Has lots of videos to show how to install.
Gary
4/29/2014
Im a novice when it comes to computers. An old novice at that.
I found the website easy to navigate and the information outstanding.
But the thing that I found astonishing is that I have recd two personal emails. One saying you had my order and it would ship within 24 hrs. that one was from Sherry. The other saying it shipped. That was from Zachery.
Awesome!
Jerry
4/29/2014
Great customer service ANNA is the Best .....
Kevin
4/29/2014
fast shipment, exactly what I expected for product. nice!
Sam
4/29/2014
My first time doing business with etrailer but it wont be my last. I am very pleased with the service I have received. Easy to use web site and fast delivery and the prices are reasonable.
William
4/29/2014
Very friendly service and easy to talk with Carla.
She is knowledgeable and knew the right hitch for my truck.
We just bought a travel trailer and I mentioned the type of hitch to the service people at the dealership. They asked me about the price and wanted to know the name of the company and their website. Word of mouth is the best way to advertise, still.
Art
4/28/2014
the customer service was very helpful . the wiring kit and instructions made the job very easy
Dan
4/28/2014
Exactly what I was looking for. Great Price, Great Value, Great shipping...Thank You
David
4/28/2014
Best price i could find, The plug worked perfect. Thanks
Erich
4/28/2014
The shipping only took a couple of days and it took about 15 minutes to install it on my 2010 Chevy Colorado.
Gregory
4/28/2014
Fast and easy. The hitch was a perfect fit and customer service even caught a mistake in my order and called to fix it. Very happy!!
Jeremy
4/28/2014
Jean P. and Judy M. were very helpful in placing my order for the Torklift tie downs. I was most surprised to have an actual person to work with and was very pleased with the results. Both ladies were most responsive and helpful during the entire order process. Thank you Jean P. and Judy M.
Jim
4/28/2014
Your sales associate was great - Jena D. Thank you eTrailer.
John
4/28/2014
Very satisfied with logo and service.
Maurice
4/28/2014
Quick and excellent service.
Richard
4/28/2014
Im sure you all know what its like when you first order from a company and your not really sure what your going to get. But I was most pleasantly surprised with etrailer. The items I ordered were exactly as described. The shipping was warp speed fast. The packaging was very well done all the items arrived in perfect shape. The communication was excellent throughout the entire process. The prices were more than fair. I will definitely be a repeat customer. Thank you.
Stanley Joe
4/28/2014
Kelly was very helpful with my order and had it shipped out the same day Kelly was very professional.
Tim
4/28/2014
Very good job!
C. William
4/27/2014
I just wanted to let you know how happy I am with my Texans hitch cover and deadbolt lock. It was exactly as described on your website. I did the installation on my own and it was super easy. I was afraid that the hitch would rattle but when I drove my Hyundai I did not hear anything coming from the hitch cover. The whole ordering process was pretty flawless. I also really appreciated the emails from the etrailer staff letting me know the status of my purchase. Excellent customer service.
Dianne
4/27/2014
Have purchased before from ETrailer, thus I am a returning satisfied customer.
Edward
4/27/2014
Etrailer is probably the best online store out there. Easy to navigate, great customer service, quality products, outstanding prices and super fast shipping and order processing. I will continue to recommend them every chance I get!
Eric
4/27/2014
I recently purchased a Trailer Hitch. The cutomer service was excellent .
Also, the directions in terms of installation were right on . No problems at all.
These folks really impressed me in terms of the how they handled my purchase .
They emailed me and informed they were going to upgrade my shipping without any additional costs . Received the hitch within 3 days . WOW
Greg
4/27/2014
My item was back ordered and the supplier keep moving the date back. Etrrailer kept me informed with phone calls and emails. Very well done.
James
4/27/2014
Order was confirmed immediately and product arrive in 4 5 ? days. Really hard to beat that!!
James
4/27/2014
Great service and assistance from customer service. Product was instock and shipped same day. Really appreciated the reasonable shipping cost to Canada.
Jim
4/27/2014
Excellent customer service and support. All my orders have shipped the same day.
John
4/27/2014
Placed an order on Tuesday and received it on Friday . Bearings ,races and seals were all nicely wrapped and packaged . Price was almost half of what the big name parts stores wanted and had everything in stock for my outdated axles . Free shipping made it that much better . I plan on ordering other parts from you in the future .Thank you very much .
Mike
4/27/2014
Hi just wanted to comment on the great service and efficient order process your company offers! Your call centre was very knowledgeable and friendly. I will be placing further orders with you again , keep up the great work.
Quentin
4/27/2014
Awesome customer service, parts came as ordered.
Randall
4/27/2014
It was easy to place the order and was shipped out before expected. Really good prices on everything. Will definitely shop here again.
Armando
4/26/2014
Nice website, easy to use, really liked the videos of how to install and how things work, and you have a great selection of things to choose from.
Charles
4/26/2014
Fast, cheap, good, hard to find all three. good cust service even though I didnt need it, they checked in and updated personnally.
James G
4/26/2014
The wife normally clears the kids away when I am installing or assembling anything. 20 years as an aircraft mechanic has expanded my vocabulary in the area of describing the parentage and uses for orifices of people who design things that are easy for the consumer to use.
I watched the installation video one time before ordering and another time before I started the install. I figured that I had a good handle on it, so I took the Ipad out to do basically a step-by-step and dived right in. 45 minutes later my wifes CR-V had a new wiring harness installed and fully tested.
The install was fairly painless, and if they had extended the video by 15 seconds to show how the middle push fasteners reset it would have saved me 5 more minutes.
Standard shipping is fast and accurate, the kit worked as advertised, the video made install a snap. I am honestly thrilled with the product.
Jonny
4/26/2014
My phone calls were answered with respect and very helpful on how to pay for my purchase ! I also enjoyed watching the progress of my shipment on e-mail map of USA your route was a little south of Lewis and Clarks Trail but a lot faster. I liked doing business with you e-trailer.com of Missouri . I will have photos for you later, Kind Regards.
Larry
4/26/2014
communication was excellent, items arrived very quickly, as promised, this was my second order in a month. I highly recommend etrailer for their professional service, free shipping doesnt heart either.
Michael
4/26/2014
Well, it hasnt arrived yet but it has been perfect
so far.....pleasant salesperson, fast service and
fair pricing.
Robert
4/26/2014
Ordered my Curt Hitch and accessories, for my 2005 Honda Odyssey, yesterday. The ordering process went very smooth and the updates of availability and shipping have been informative and prompt. Will give and update to the product once I receive it.
Scott
4/26/2014
Great customer service. This is paramount for me . Of course knowledge of the products and great guidance .
I am confident my husband will be happy with his gift.
Thank you Bill for your help and for being so nice.
Tanya
4/26/2014
Item shipped same day . Received in three days
Good customer service
Vincent
4/26/2014
Hidden bar fitted perfectly on Jeep. Very easy for this old geezer. Hitch seemed well built with excellent welds.
Walter
4/26/2014
Excellent customer service! For over a week I was trying to figure out everything I needed to add to my vehicle to tow a newly purchased tent trailer. Thanks to Mark at etrailer, he had everything I needed picked out for me within five minutes!! I was so impressed with his knowledge, professionalism and the quick manner in which he processed the information and emailed it to me for review prior to placing my order. etrailer saved me a little over $200 for the exact parts a local company quoted me! I like all the videos on etrailer site to assist with installation. Thank you for the great prices and the excellent customer service!
Deb
4/25/2014
My order arrived sooner than expected and worked great. The hitch is now installed with the electrical stuff all hooked up. Very pleased. Thanks!
Deborah
4/25/2014
Awesome service. Love the shipment tracker.
E Andrew
4/25/2014
Thanks reiceved my parts today and it is what I wanted fast shipping
James
4/25/2014
My purchase was for a Thule cargo box on 26th of April.
There was a highly professional contact with delivery and installation of the cargo box on our GMC Denali Terrain in less than 1/2 hour.I cannot recommend your operation more highly
James H
4/25/2014
Good job! Price was right and shipping was good. Ill do more shopping here. Thank you
John
4/25/2014
This is the fastest service I have ever received. UPDATE: I odered 4 tires with rims and Bearing Buddies, Friday just after noon time on May 25. I got an Email that the items shipped at 9ish Friday night. Im not counting the weekend. I received the items noon time on Wednesday the 30th. I am very impressed. Thanks... When I need more trailer equipment, I know where to go.
I guess I should mention your prices with free shipping cant be beat.
Luther
4/25/2014
Ordering from etrailer was very easy, and a full product description was available to view. Prices are very reasonable, and will definitely continue to do business with etrailer.
Miguel
4/25/2014
great service and great installation video. took less time to install and work than it did to choose the brake itself
Peter
4/25/2014
outstanding service always a pleasure to work with
Roger
4/25/2014
I was planning on picking up my platform rack and hitch when visiting my friend in Wentzville Missouri, but with free shipping, I saved myself a trip! I dont like him that much anyways-haha Installed hitch and rack on my Acura today, looks and fits GREAT!
Ryan
4/25/2014
Over all the products I received and shipping costs were well priced, very well packaged and everything worked perfectly. Even more so, the products were had to find locally and were not only available with etrailer, but were so easy to find though the website.
Steve
4/25/2014
Great products, fast shipping, I will order in the future!
Wayne
4/25/2014
I think that e.trailer.com is very efficient.
We lost the lock to our bike rack and were easily able to find a replacement, it was shipped to us promptly.
Will
4/25/2014
These guys are too notch, great products, great prices. And great service. I got my item far sooner than expected.
Christopher
4/24/2014
Again good product, good price, fast shipping, and great service. Thank you
Donnis
4/24/2014
Good prices. Maybe a few dollars cheaper on Amazon, but what sold me on etrailer were the various videos and HELP sections that taught me what I needed to buy. Thank you.
Ed
4/24/2014
Great company to deal with. Fast shipping and great prices. Items are always in stock.
Erik
4/24/2014
I ordered a complete tow kithitch, wiring harness, suspension bags for my 2013 Jetta TDi. I got my package delivered to Pennsylvania in 2 days!
Everything was packaged nicely and I liked the little extras like the test light.
I submitted my Low Price Pledge match and it was received and processed in less than a half hour. It was so easy. I would definitely recommend eTrailer over any of the previous companies I have dealt with for towing hitches.
Erik
4/24/2014
Prompt shipping and delivery. Installed in less than 10 minutes and works as advertised. Its nice to have a product perform as claimed.
Ernie
4/24/2014
parfait,très bon service
Gilles
4/24/2014
I had a great experience with etrailer.com, they were very helpful and knowledgeable. Thank You
Janna
4/24/2014
Etrailer.com is excellent in every aspect. Their customer service and delivery is always great. I will continue to use them for all my trailering needs.....and wants.
Jason
4/24/2014
I am really impressed with how easy was to my product and even happier with the customer service. 5 minutes after I sent my payment I did receive an email with all the shipment information and installation directions. I am happy with e-trailer!
Javier
4/24/2014
Ordered April 21, shipped April 22, Received April 24 - pretty good if you ask me. Putting it together now - looks pretty solid. Will comment when in use.
John
4/24/2014
Great place to purchase from. Fantastic follow up and pricing!
Josh
4/24/2014
I never write reviews for any company but I felt compelled to do so for etrailer. The sales/customer support was amazing and prompt. Just goes to show that a company needs to do one thing very well to thrive. Thanks
Kevin
4/24/2014
My experience with etrailer has been very good. I find what I need, the product is good, its shipped fast, and the directions and help posted on the site by etrailer personel are very helpful.
Yes, I have already recommended etrailer to friends and will continue to do so as long as teh present level of service continues.
Louis
4/24/2014
Great service. I made an error in ordering and when I called to clear it up it was taken care of ASAP. I got the product in 3 days. Which was great. Now I just hope the instillation goes as fast.
Mike
4/24/2014
I looked high and low for 20 x 20 mm slot nuts to mount a sup rack flush to my Whispbars. etrailer was the only supplier that had it. Next time, I will look no further!! Thanks amillion!
Phillip
4/24/2014
This was my first purchase from Etrailer and I am very pleased with the high quality of the service. I ordered a kayak carrier that it turned out was no longer available from the manufacturer. Bridget emailed me right away and offered to order an alternate item for me. She also followed up to make sure I had received my tracking number which another employee, Jacqueline, had made sure to send to me. I received my order today and its exactly what I needed. Thank you so much for your excellent service. You have a repeat customer for sure!
Rita
4/24/2014
Great place, I screwed my order up and this was on a sunday i emailed e trailer they emailed me back same day put my order on hold until i called and straightened it out monday.. and i still received the stuff i ordered on wednesday.. thanks a lot.
Ronald
4/24/2014
Part arrived on time and fit perfectly
Tim
4/24/2014
Product just as described. Very prompt delivery.
Tony
4/24/2014
I could not be more pleased with the service I received from etrailer.com. Before I ordered I emailed some questions about the item I was considering buying. I received an answer within 8 hours. I placed my order of a Roadmaster Rock Guard using 7-10 day free shipping.
I was notified that my shipping had been upgraded at no cost to me and I was very pleasantly surprised when my order was delivered within 48 hours of placement.
NOW, THAT IS SERVICE!
Carol
4/23/2014
Etrailer had the part I needed, and it was shipped in a timely manner.
Christopher
4/23/2014
very proffesional, they go out of there way to help their customers. will order from them again!
Craig
4/23/2014
Always a pleasure. Would not shop anywhere else.
Dan
4/23/2014
A very good experience..Very nice people
David
4/23/2014
Shipping very fast
Donald
4/23/2014
I was impressed by the great communication, I have never had a company sending as many updates on my order as etrailer.com I placed the order late on Sunday and had 2 emails that night confirming my order and telling me it was being shipped. Monday another email stating it had been shipped. This my 2nd order with etrailer and wont be my last. Great service, the best online company I have ever dealt with. Keep up the great work. Thank you
Gregory
4/23/2014
Found service was great and very helpful along with price. Thank you again.
Herman
4/23/2014
you guys are really fast got my stuff in three days thanks
James
4/23/2014
Being only 1 year into owning a pop-up camper, this is my 2nd order with etrailer. In both cases, I have felt that they are my primary adviser for my concern. I have consistently relied on their videos, photos, and write-ups to accurately assess the what and how to solve my towing / trailer / camper challenges. Both orders have required phone calls. On both calls I have received excellent, knowledgeable customer service. I have even worked through one defective part with top notch service at no additional cost to me. They are my first stop for anything that involve towing, trailers, or camping with my truck.
Jeffrey
4/23/2014
Excellent follow up on my order. Shipped quickly and I was kept in the loop every step of the way. Excellent company to do business with.
Jim
4/23/2014
Excellent service!! Great selection, information
And shipping.
Thank You!!
Lane
4/23/2014
I am very satisfied with my order process atr etrailer. Prices were comparable with other companies, but your ability to have the necesary parts I needed made me very happy. Other sites I could buy one part and then have to go to somes
Larry
4/23/2014
Great selection, faster than the retail store and friendlier. Parts were less expensive.
Good follow-up on order
Layne
4/23/2014
I have shopped this site before when restoring a RV. They always have what I needed . Received goods on time. Thanks for the great service.
Leonard
4/23/2014
The locks work great, These were a direct replacement to the old locks. Shipping was lightning fast.
Little
4/23/2014
I check with a named camping rv store and compared prices. I will say the hitch receiver I ordered was $20.00 cheaper then the one you offered on your site. But the quality of the product you had looked better. Some times it better to pay a little more to get a better product.
Martha
4/23/2014
products i ordered came real fast everything is better quality than i expected ill definitly be shopping here again thank you.
Oscar
4/23/2014
The best!, I have ordered before and will again. No need to shop around.
Richard
4/23/2014
Salesperson was knowledgable and helpful with finding the right parts and getting my order placed.
Russell
4/23/2014
Well done and would recommend!!
Tim
4/23/2014
I greatly appreciated the emails on the update of my order and how quickly it was shipped.
Valerie
4/23/2014
Good product, good S&H price, excellent shipping arrived days before expected.
Walt
4/23/2014
Kelly S. was efficient, courteous and enjoyable to work with. She was knowledge about the product.
William
4/23/2014
Thank you for the attention, and very fast delivery
Alexandre
4/22/2014
Ordered over the phone and the rep was professional and the transaction was very easy.
Brian
4/22/2014
I ordered a Thule replacement part and it was an improved version from the original part. I received it two days earlier than the projected delivery time.
Bruce
4/22/2014
Great help she knew product and was a big help.
Charles
4/22/2014
Great sales and very responsive service. My go to stop for trailer needs!
Chris
4/22/2014
This is the 4rth time I deal with etrailer and I can only say they are professionals in every way, from response to my oreders , to tracking info , to delivery as they promise. Thank you for the graet service
Denis
4/22/2014
Excellent customer service. The agent was very helpful and answered my questions in a professional manner. Also, followed up with an e-mail to me with shipping information. Great place to buy !!
Dennis
4/22/2014
I ordered a scissor jack for my travel trailer about a week ago and I got a nice email from a representative saying that she was able to expedite the order at no extra charge and that I should get the jack in about 4 days. The jack did arrive as promised and was exactly as I expected . I am very happy with both the service, and the product as well as the price. I will definitely order from ETRAILER again.
Donald
4/22/2014
I was really surprised and happy they had just what I needed to replace the worn brushes on my Superwinch. I should have come here first instead of wasting a few hours searching else where. Plus they had the trailer fenders I needed so I got everything I needed and free shipping. They also had my order shipped on a timely basis. Good job and thanx again.
Donald
4/22/2014
Great experience with etrailer.com The product shipped quickly and should arrive much faster than I thought.
Grant
4/22/2014
Own a 08 Ford Taurus and bought the 87108 hitch, receiver,wiring harness,and ball. The cheapest I found anywhere. Installed everything myself in about 1 hr 10min. The fishing wire was really something. Nice sturdy and well made hitch. Would recommend this to anyone with that style of car, Thanks again
Greg
4/22/2014
Dude these new bike rack cradles fit like a glove
I have a 9 year old outback rack cant find replacement
Parts, so I found e-trailer they have parts that fit my 1
Bike rack bar. Ordered the stay put cradle #
853-7887 just another happy camper.
E-trailer you rock.
James
4/22/2014
Great service, great products!
John
4/22/2014
I have made several purchases from etrailer. Each experience exceded my expectations... from quality products, competitive pricing and timely shipping, I would strongly recommend etrailer.
Kenneth
4/22/2014
The folks at E-Trailer are a class act. They are quick to respond and very quick to make the customer happy. I would not hesitate to order from these folks no matter what the product may be.
Kevin
4/22/2014
I think the order went real well, had no problem with the girl to understand what I wanted, she did real good job.
Now if the product is as good things will be just fine,
the last time I ordered from e-trailer everything went great so with the free shipping I thought give it another try.
Norbert
4/22/2014
I had wrong base plate sent to me and etrailer.com gave me a no hassle turn around. Everyone I spoke to was very helpful and nice. Great to see very good customer service these days.
Raywood
4/22/2014
great experience with etrailer. very one on one experience. ive purchased several products from them and they have all been just as described and the last purchase had expedited shipping added for free. beat that amazon!!!
Sandra
4/22/2014
Terrific Service! Terrific Curt tow bar for a 2008 Lexus RX350. High quality in fit and finish and in bolts/washers for install. etrailer Video was excellent showing existing tow hook removal and the installation of the Curt tow bar. As non-mechanical as I am it was still pretty darn quick. A local hitch place wanted $130 to install and said it was 3 hrs of work. We probably took 15 mins. Etrailer has excellent online tracking of shipment and tow bar was actually one day early. Would absolutely purchase another product from etrailer.
Sandy
4/22/2014
Excellent! I found the parts I needed easily and they shipped them out in less than 12 hours. They even had the long bolts I had been searching for, seems like forever. I really like the one on one personal service and notifications sent, which is rare these days of non-personal internet retail. Will definitely recommend etrailer.com to my tear camping, kayaking, biking group of friends!
Teresa
4/22/2014
People are extremely helpful and service is premium.
I look forward to buying from you again!
Tina
4/22/2014
best place to buy parts
Wayne
4/22/2014
So far so good. Not knowing about how to match the parts put me on a learning curve. If had a chart that would match the hubs with spindles would make ordering much faster. I had to research the hub bearing to find out what spindle I needed. Maybe I went the long way around I dont know. Katie was very helpful with changing my order and I appreciate that. All around good experience with the purchase and I will recommend your company if given the opportunity. Thanks
William
4/22/2014
Thanks so much Daniel. Got the hitch today and will have it on in the AM and use it. I can truly say you guys are great and the best online shopping experience I have ever had. I needed it very bad and you guys responded. I will certainly recommend your company to everyone I can.
Thanks again very, very much, to you and your fellow employees. You people do business the way it use to be and should still be!!!
Charles
4/21/2014
Great experience! I ordered a U-bolt kit at about 9 pm EST & ed the regular standard shipping & still received it a couple days later. The company sent me emails every step of the way so I knew exactly where my order was. The product arrived just as advertised, no surprises. Bottom line is great price & great service. I would definitely use this company again.
Chris
4/21/2014
I think the level of communication is amazing. I did not expect the shipping to be so fast, and receiving emails keeping me informed of each step with a persons name and phone number attached is extraordinary customer service. I will definitely buy from etrailer again. The Thule roof rack is the perfect solution for carrying our kayaks. I also really appreciate the upgrade in shipping.
Thank you to everyone at etrailer.
Daniel
4/21/2014
IT WAS A JOY TO SPEAK TO SOME ONE WHO SPEAKS ENGLISH RENEE WAS VERY HELPFUL EXCELLENT AND QUICK SERVICE HOPE TO DO BUSINESS WITH YOU AGAIN SOON THANK YOU VERY MUCH THE TAILE GATE FIT MY TRUCK PERFECTLY
Daniel
4/21/2014
Very good prices including cost of shipping. Julie upgraded my shipping at no cost. All my parts arrived quickly and were as advertised.
Dean
4/21/2014
Awesome experience. I worked with a wonderful lady named Kelly. She went above and beyond to get my order completed. I would highly recommend etrailer to everyone.
Dennis
4/21/2014
Great product - Fast shipping - 5 Stars
Highlands
4/21/2014
This is the second hitch and light set-up I have bought from etrailer. If and when I need another Ill use them again. Fantastic service is all I can say! I ordered the latest hitch on a Sunday evening yes...Sunday evening and it arrived Wednesday. The products are top quality and the Customer Service Agents know all about them. Too bad the government doesnt work like etrailer.
Jim
4/21/2014
I ordered from Etrailer twice and I was very happy both times. Shipping was very reasonable and the instructional videos were extrememly helpful. The products fit perfectly both times. I will always shop at Etrailer.
John
4/21/2014
Awesome experience. I purchased a new Reese Straght Line Hitch system through etrailer.com and received delivery in only 2 days! Insalling it this weekend.
Jon
4/21/2014
This turned into a very good experience.
I bought a set of 33 inch tire for my jeep jk. Unfurtunitly the bike rack no longer fit. so for under $20.00 I was able to save my $200.00 bike rack from the donation pill.
I was very impressed that they shipped it on a sunday amd gave me updates along the way. Very Happy with your company.
Kevin
4/21/2014
This is the only way to shop. All questions were answered and information given on my towing needs. I feel very confident dealing with all the folks at etrailer. Thank you all so much for all your help and great service.
Larry
4/21/2014
I have ordered a few hitches, bike rack and a few accessories from etrailer and the experience has always been pleasant. They are friendly, professional and very knowledgeable with the products that they sell. I dont bother searching anywhere else when it come to hitch or trailer parts... thank you etrailer.
Le
4/21/2014
The responds to the order was handled very quickly and received well before the standard shipping time. Thanks
Patricia
4/21/2014
Excellent company to do business with. Easy website, with links to installation information, this makes easy for the DYI guys. Great communication on the order status, I didnt have to call them they called me to let me know that one part was on backorder. This is the way all companies should do business.
Ronald
4/21/2014
It was a pleasure doing business with etrailer.com. The Thule rack was waiting for me when I got home from work on Friday. The contents were well packed, and directions provided enabled me to install it quickly. I will surely be back for any future needs.
Scott
4/21/2014
Fast service. Ordered late Friday night.
Delivered Monday by 3:00pm.
On Easter weekend at that. I used
the standard post.
Will install it this weekend & will
let you know how it goes.
Steve
4/21/2014
I highly recommend etrailer.com
Tim
4/21/2014
Easy to find what I was looking for. Ordered at the end of a weekend and had it in plenty of time for the next weekend. I always look to Etrailer first when I need something relative. Have yet the need to go elsewhere. Keep up the good work. Fast and easy….thats the way it should be.
Charles
4/20/2014
Great customer service and super fast shipping.
Craig
4/20/2014
Everything I have ordered from etrailer arrived sooner than they predicted and exactly as advertised. I have not yet qualified for free shipping but their shipping fees seem reasonable to me and is offset by their compatible prices. I have had several of their products for over a year and everything is still working as designed to.
Dan
4/20/2014
Great place. Ordered on a Saturday night. I asked if they thought it would be there by Thursday on regular shipping., needed it for that weekend. They upgraded my shipping to 3 day priority, for free. Thanks etrailer
Jeremy
4/20/2014
Five Stars from beginning to end, what more is there to say? Thank you etrailer.com.
John
4/20/2014
Shopping here was pretty painless. I was actually looking for something else when I came across the Pollak plug for my Chevy pick up.
The price for the plug was great and the installation video shows the install to not be rocket surgery. Im going to bookmark etrailer because I have a second tow vehicle and I do a lot towing on my job.
Michael
4/20/2014
offer very good products with reasonable prices free shipping great . apparel would be nice & also good add. thanks lynn
Mickey
4/20/2014
Product as described. Nicely handled and shipped promptly. Just what I was looking for in a towing mirror.
Mike
4/20/2014
very good company to deal with.
Mike
4/20/2014
I recently restored my boat trailer and had issues finding rollers that would meet the specs I needed. After a bit of review online, I finally came across etrailers website and located the rollers I had been looking for. I ordered them on a Friday evening and thought it may be late the following week before I would receive them with it being a weekend. However, I received an email within an hour of me submitting the order and received the rollers on my front door by the following Tuesday. As far as service goes, I could not have been happier with the quick response of etrailer. It is hard to make a review on the product I ordered at this time as I have just installed the rollers on my trailer and it may be a few years before I will be able to determine how well they will hold up, but what I can say at this time is that the rollers look great and appear to be made of quality material. Overall I was really satisfied with my etrailer online ordering experience.
Nicholas
4/20/2014
Arrived really quick.An was packed very good.
Roger
4/20/2014
Great service and super quick shipping. I appreciated the email updates as my order was processed and shipped.
Danny
4/19/2014
Great prices and really fast service.
Even beat EBAY.
Would recommend you folks to anyone.
You get 5 STARS and 2 thumbs up in my book !!!!
Edward
4/19/2014
ordered on sunday in my shop on wednesday
thats awesome thank you
Erick
4/19/2014
Spare tire mount was exactly what I needed and arrived in a timely manner.
Gary
4/19/2014
This was very easy to install. It looks and works great. It brings peace of mind and for the price I would highly recommend it. It was worth every cent!! Took around 15 minutes to install on my 2013 silverado.
Jason
4/19/2014
As usual. Etrailer makes it easy and fast. I actually saw the item cheaper somewhere else, but I ordered it from Etrailer because of previous orders that went smoothly. I trust Etrailer. .. and I got 110 back on the difference in cost. !! Etrailer #1 in my book! I need the product in stock, ready to ship and I know it will get here. No B.S.!!!! You cant argue with RESULTS! !!!
John
4/19/2014
I ordered the 24692 Class I Hitch for my husbands Ford Focus. He was extremely pleased. First of all, we got free express shipping, so the order arrived three days after placing. Randy said everything was there: he didnt have to scrounge around for a single bolt. Installation was MUCH easier than expected and works perfectly. We highly recommend etrailer.com. Thank you, etrailer!
Kate
4/19/2014
Great service at a very competitive price. Order was received 48 hours from time of order. Thanks!
Michael
4/19/2014
Outstanding customer service. This is one of the best companies I have ever dealt with. Order was shipped the next day and arrived before expected and made for a great Easter for my Grandson. Will use this site when I need more of their products. Keep up the great work and service.
Terry
4/19/2014
I love to do business with etrailer. Prices are good, service and quality of products, great!
Always good communication via your staff to the customer. A very desirable characteristic.
Thomas
4/19/2014
Great service and prices, bought trailer ladder racks, got them days before I was suppose to, so I decided to get fresh trailer tires, also cant beat the prices any where.
Timothy
4/19/2014
Etrailer.com is the best online shopping experience I have ever had. If you need anything for a trailer GO TO ETRAILER! You will be very happy you did.
Adam
4/18/2014
I found my trailer stop tail lights with no problem. Thank you
Alfred
4/18/2014
Very satisfied. No problem at all with placing order, quick confirmation of order and speedy delivery of order.
Good Service.
Charles
4/18/2014
Shipping is VERY fast! Great customer service!!!
Cory
4/18/2014
Excellent Service!
Gary
4/18/2014
Service so far has been outstanding. Thank you for the upgrade on the shipping.
I have not received the order yet but Im sure it will be fine.
George
4/18/2014
Great company, good prices and fast shipping
Ordered hidden hitch receiver and bolted right on in about 10 min.
Glenn
4/18/2014
Good Communication, Superfast Shipping, Item as described A+++ Seller. They went over and above in there customer service...........Definitely will continue to do business with ETRAILER!
John
4/18/2014
seems to be will made delivered as promised
John
4/18/2014
you get what pay for at etrailer. Better products and more choices . Fast processing of your order and superior customer service.
Joseph
4/18/2014
Great service. Ordered on Sunday, and received Wednesday. They even upgraded the shipping at no charge. Tracking the package was all in the link sent when they said the order was shipped.
Kevin
4/18/2014
etrailer.com has been a great and easy source for me for a few years. Their prices are competitive and shipping is always prompt.
This last order I put in an incorrect part number and Vince at customer service was very pleasant in getting the correct part re-shipped to me quickly with no hassle.
I highly recommend them for all camping needs they carry.
Leroy
4/18/2014
up grade on shipping was great thanks, video and instillation went as planed, they work great.
Nicholas
4/18/2014
I compared price with big JC store. Same price and same ship offer, but decided to give this outfit a try. Ordering was easy and Client Service sent follow up email that order was in process. Good experience so far.
Randall
4/18/2014
This vendor/merchant is the real deal! The caster/wheel on the jack of my utility trailer broke, and I was unable to locate a replacement without having to purchase the entire apparatus. I found eTrailer.com on the Internet, and they offered an array of options, including the caster/wheel only. Furthermore, their products had thorough descriptions. Their shipping rates ranged from very reasonable to free. I made the purchase at 7:30 PM EST and received an immediate confirmation. The next morning at 8:15 PM EST, I received shipping information and learned my order had already processed and would arrive in 2-3 days. I would highly recommend this merchant. They also provide a phone number for questions or problems!
Randy
4/18/2014
Product was as described, shipping was reasonable in cost, delivery was as promised. Good work.
Richard
4/18/2014
I am very happy how easy it is to order,and how fast they confirm your order has been shipped.I have not installed the rails yet ,but I ordered them on a Tuesday and went to Omaha for the birth of my granddaughter and got home on Friday and everything was on my front porch.Thank you e-trailer for the fast service.
Rick
4/18/2014
excellent service would buy again
Terry
4/18/2014
etrailer sells quality products at good prices with lightning fast shipping usually free shipping ! . I have bought from them in the past & will continue to do business in the future.
A+
Warren
4/18/2014
Place my order earlier today and received a email this evening stating that my order has been shipped. Awesome !!!
Charles
4/17/2014
received merchandise promptly
thank you Don
Don
4/17/2014
Dealing with Marcia was outstanding. She knew her products and made valuable suggestions. The entire transaction was pleasant.
Fred
4/17/2014
I think the customer service is excellent!
I would definitely recommend etrailer to anybody.
Thank you for all the help, courtesy and promptness. I would specifically like to thank Juanita T. and Nicki. A real pleasure dealing with them.
Hanna
Hanna-aurelia
4/17/2014
I bought a P-3 brake controller from E-trailer about a year ago. I took my truck to have it worked on and the tech broke the lever on the bottom of my controller. I called Tekonsha in Michigan and ask to buy the lever to fix my P-3. I was told to send the P-3 to e-trailer and they will send me a new one under warranty. I said it is not your fault and they said its ok. I called e-trailer and was given a rma number to return it. I got a new one in the mail today. You just cant beat service like that from e-trailer and can you belive a company now a days will back something thats not their fault? Thank you so much e-trailer and Tekonsha. If you buy from them you can count on service and being treated more than fair.
Jerry
4/17/2014
Had a great experience doing business with etrailer.com
selection was good
prices are great
and they got my order to me very fast!
Could not be happier! Thanks!
Marcus
4/17/2014
Was really pleased with et they upgraded my order to priory shipping for free. I own a roofing company and haul a big text dump trailer and needed to upgrade my hitch and ball to handle the weight and they had everything I needed including a6 inch dt for my lifted f250 rated for 15000 lb
Matt
4/17/2014
This is the second time I ordered from etrailer. I ordered on a Sun. evening and had the item by Wed. afternoon. There were no hassles or problems, only fast and efficient service.
P.S.-excellent support and videos if you need them
Phil
4/17/2014
The reason I shop with your company is you have everything I need. Your personal is prompt in getting out the product I ordered. Keep up the good work.
Thank you.
Richard
4/17/2014
Easy and flawless! Ordered a Kuat bike rack. Nancy expedited order on her own initiative and when I went back to check on status a couple of days later the order tracking site told me my package was already at the front door. It was! Many thanks.
Albert
4/16/2014
The instructions were a bit cluttered and unclear. The listed socket size was wrong. However, the customer service was incredible. Constant updates on my order and follow up. They even upgraded my shipping to a quicker deliver at no charge! Thats just unheard of. Overall great experience. trailer works well and is built solid.
Andrew
4/16/2014
Ricky was very helpful and I always find your prices and service to be outstanding.
Anne
4/16/2014
I have bought several different items from etrailer.com on line and by calling in. they were very knowledgeable about what I needed and very courteous when I needed to make a return on items that turned out to be the wrong part I would highly recommend them. Keep up the good work
David
4/16/2014
They were great called to make sure product was shipping to right address. Email when product shiped free shipping and arrived in two days. Was vere happy with experience with etrailer. Web sight had a lot of information on product on there information page about product.
Earl
4/16/2014
Wow! Ordered on a Saturday and the part arrived on Monday. Exactly what I needed.
Jeff
4/16/2014
The product arrived sooner then expected. Packaging was damaged but contents were not damaged. I will use etrailer for all future purchases of this kind
Jim
4/16/2014
Great customer service, quality products, low prices and fast shipping. Highly recommended & I will be using them again!
Mark
4/16/2014
Very prompt service and support. Free shipping upgrade was also nice
Mason
4/16/2014
The trailer hitch wiring harness I purchased through etrailer.com works
perfectly. Thank you. The website ordering process was smooth and quick. I
received immediate feedback on the order status after initial placement of
the order, and once again after it shipped. The order arrived at my door
exactly according to my shipping preferences. I would not hesitate to use
etrailer.com again for additional purchases. My thanks for your superior
service and products.
Michael
4/16/2014
I thought etrailer was great. The prices are competitive and you have a great ion of so many products.
Michelle/mikala
4/16/2014
Cathy T provided excellent customer service. Helped me the right cargo carrier plus accessory. WOW !!
Milind
4/16/2014
You guys are freakin awesome! Hands down best customer service I have ever had every time I've placed an order with you. Keep up the good work!
Nicholas
4/16/2014
very easy web site, instant response,and updates on my order. order arrived when expected.
Robert
4/16/2014
Very pleased. I had an important question about the product I wanted to order. The agent called the manufacturer to find out the answer then called me right back. Thanks so much for your help. If the product works as well as your staff does I will be very happy.
Steve
4/16/2014
excellent wheel for my trailer. Easy to install and reasonable cost. Fast delivery and it was here fast. Thanks for your help and if I need any other trailer parts youll be first on my list to call.
Terrence
4/16/2014
your people made it easy to order what i needed
David
4/15/2014
Always a great selection and communication. My order was in stock and shipped the same day even though it was a relatively obscure order. Very happy.
Jeffrey
4/15/2014
The bike carrier works exactly as advertised. I am a satisfied customer.
Joe
4/15/2014
VERY HELPFUL STAFF, helped me to find what I needed quickly.
Joe
4/15/2014
Great products at great prices. Fast friendly service and easy shopping online. Thanks for your commitment.
John
4/15/2014
etrailer has always been good with technical questions on their products.
I have always received the items in a timely manner.
Joseph
4/15/2014
My customer support representative, Ami E. was very pleasant and helpful. She took time to answer questions and locate my needed parts.
I feel highly positive about my experience. I am a repeat customer.
Ken R.
4/15/2014
My order arrived very quickly. Installation was very easy. The price is the best around.
Michael
4/15/2014
A good company. Fast and dependable for my first order.
Ron
4/15/2014
Great service and shipping. Havent installed these lights yet but they are an exact match to the originals on my 1979 Serro Scotty.
Ruth
4/15/2014
It is a pleasure to deal with this group. I made a mistake on an order and they came back with a few different solutions. The next thing I ordered was out of stock, they called and emailed me to confirm that was acceptable…as it turns out, I did need it before their expected delivery date. They found a similar product and had it shipped that day.
Steve
4/15/2014
etrailer.com provides a source of a wide-ranging selection of name-brand products at very competitive pricing. Shipping was quick and also reasonably priced. I particularly liked the websites search feature that enables an effective and accurate narrowing down of choices. Ill definitely be a repeat customer.
Steven
4/15/2014
Thank you for the free upgrade on delivery . I will be sure to let all my friends and family know of the excellent services and prices you offer . One more loyal customer has been made . Thank you again Abednego Lopez
Abednego
4/14/2014
I have ordered three orders with E trailer, and the services was great and fast delivery. it will a pleasure to tell all my friend in Canada to do business with you guys. Until I put my next order for my husband truck... Tks
Anne Marie
4/14/2014
Fantastic customer service, could not be happier with my purchases and customer service.
Cristian
4/14/2014
etrailer is a great place to get exactly what you need, at a low price, and quick delivery right to your door. It doesnt get any better. Customers should watch the how to videos and pay special attention to the part about cleaning the treads. Perhaps even greater emphasis could be made on getting the penetrating oil and brush first, and it could be recommended as an accessory to be sold right along with the hitches. Finding a wire brush like the one in the video is not easy.
Damon
4/14/2014
My enquiry and order was handled very satisfactorily by Suzanne. She checked the item numbers I gave her to verify they were correct. She answered a couple of questions that I asked her quickly. She advised my order would be shipped in 2 batches as half of it was in stock at etrailer and a couple items would be shipped direct from Roadmaster. All in all very satisfied. Would have liked to get a 10 discount to offset our crummy exchange rate Canadian..lol but that didnt happen. She was very pleasant to deal with and I have received 3 messages already regarding shipping dates etc,.
Donnie
4/14/2014
Great price, great service, great products, fast shipping.
Gregory
4/14/2014
Your service was prompt and heading my way. Hope I can install it as quick as you sent it. Thanks
Harold
4/14/2014
I can not imagine how they got my part shipped that fast. I ordered Saturday and it was on my doorstep on Monday. I wish I could see customer service like this from the others I do business with. I will definitely use them again.
James
4/14/2014
This is my second purchase from Etrailer.com
I came back because they sell a quality product, and they provide excellent service. I purchased my Hitch and accessories on a Tuesday, at 6pm. My stuff arrived on Thursday.... Amazing shipping time, and it was Free. Love this place.
Jason
4/14/2014
WOW!, talk about fast shipping. 5 STARS, The ladder rack for my enclosed trailer are well built and will go on just about as fast as they were shipped. Thanks, we will be ordering again, soon. Thanks
Jay
4/14/2014
I cant believe I ordered this merchandise yesterday, Sunday, and it has already shipped on Monday with expedited delivery service that didnt cost me a dime. Thank you James B. for your effort with my order. I will always keep etrailer in mind when needing any towing and lugging devices. Thanks again.
Joseph
4/14/2014
Ive been nothing short of completely satisfied with Etrailer. From their prices which are less than anywhere else to the fast warehouse turn around and timely diver. I will not go elsewhere for my towing needs.
Keith
4/14/2014
Great products, service, and support. I needed an adapter for a 7 pin round connector to 5 pin flat. The customer support answered my questions and helped me pick out the right product. Thanks!
Kimberly
4/14/2014
This was our second order with E trailer. A week ago we ordered a brake controller for our VW Touareg. It was installed on Thursday and we tested it out this past weekend with a camper. Works great. Decided we needed a new hitch and ball assembly too. Ordered those this afternoon, and received notice already that they are on their way to us. Excellent prompt customer service with e trailer. Oh and did I mention free shipping on both orders over $99! Terrific! Thank you!
Lance
4/14/2014
Wow - Shipped the day after I order it....
Lon
4/14/2014
Shipping was smooth and quick, tires are as ordered. run smooth on my colman pop up. will use this site for future orders.
Louis
4/14/2014
Cheapest price around for a quality product. Very happy with fast shipping and constant update notifications! Will be back if I ever need more trailer supplies.
Michael
4/14/2014
I ordered 2 Bargman Trailer Lights - 30-92-002 at 10:36 am Friday and received them in Virginia Beach at 10:40 am Monday!!!!! Awesome customer service!!!!
Michael
4/14/2014
Doug and Brenda,
I appreciate your due Diligence!! Yall are a great Team! Thanks for keeping me posted on my order. Its nice to see that there is still companies out there, that Hire people who care about their customers! It is a good reflection on the character of management and the training they provide. The use of common sence goes a long way. I see that they at least use theirs.
Richard
4/14/2014
So far ,so good! 2nd time around and awaiting delivery
Richard
4/14/2014
The website was easy to navigate. The order process was straight forward. It was a nice surpise the trailer coupler order was proceessed so quickly and arrival was quicker than expected. I will let all of my boating friends know of this website. We have 3000 boat slips in a 10 mile radius of my home.
Robert
4/14/2014
Great phone support and my order arrived early.
Terry
4/14/2014
Cant beat shopping with this company. I ordered a trailer tire/wheel, and a boat strap online this morning. I later remembered I needed to order a set of bearing buddies so I called and talked to Juanita. I wanted to have my bearing buddies shipped with the online order but guess what, it was already shipped and it was only a couple hours later. I could not believe this nice lady apologized for shipping so fast. I will continue shopping with etrailer
Thomas
4/14/2014
Quickest delivery response possible. I have nothing but appreciation for their attention to detail and customer service.
Thomas
4/14/2014
Process was very clear and easy. Also the only place that had the hitch I wanted.
Vernon
4/14/2014
Well I was surprised the item got to me so fast. I installed unit and it`s great. Thank You!!
Bob
4/13/2014
Great experience! Thanks etrailer.com!
Your website was easy to navigate I enjoyed the free shipping sale and had my purchase within 2 days. Sooner than expected.
You’ve got a happy customer here!
Chad
4/13/2014
Good communication, fair prices especially with free shipping. Good products, too.
Corneliu
4/13/2014
Great product great service thanks for getting it to me so fast u guys are great Ill b ordering more items from u in the future
Daniel
4/13/2014
Outstanding.
Ill be back
Don
4/13/2014
I AM VERY IMPRESSED WITH THE SERVICE IM RECIEVING. MY SHIPPING WAS EVEN UPGRADED AT NO ADDITIONAL COST. EVERYTHING FIT PERFECT AND INSTALATION WAS A BREEZE WITH THE VIDEO THEY PROVIDED.
Donald
4/13/2014
I am so happy with the service that I got from etailer, they upgrade my shipping at no cost.
They responded to my order immediately.
Their price was the best that you can find for the bike rack that I ordered.
I will definitely be a customer there,
and I advise my friends to shop there too
Kamy
4/13/2014
This couldnt have been easier: I looked up the parts I needed great descriptions and helpful comments from others who bought that exact product. I ordered it for less money than any where else and it came quicker than I expected. I watched the video on how to install my exact hitch and wiring harness. And heres the miracle ... drum roll .... I got what was actually advertised and they were the exact parts I needed!! It is possible! Im glad places like this exist. Im no longer just a target with a wallet being preyed upon by the car dealer. Thank you.
Michael
4/13/2014
Order a ball mount on Sunday had confirmation that it was shipped that day.Great selection and services.
Peter
4/13/2014
Outstanding service I have never had things Ive move as quickly as etrailer. OUTSTANDING
Raymond
4/13/2014
Always quick and easy to find the replacements parts Ive looked for. The related items at the bottom of the search are always a great help to ensure Im not forgetting something.
Robert
4/13/2014
Fantastic service with great communication all the way. Appreciated the e-mails regarding shipping time and expected arrivals. Great prIts a rarity for me to send two comments but ETrailer deserves it. Just received another e-mail from JJ W that my ordered shipped already, a full day earlier than expected. I placed an order just a few hours ago and this is a Sunday.
What great service.
Thanks JJ oducts and prices.
Absolutely recommended. UPDATE
Wayne
4/13/2014
Fast shipping. Perfect fit. Easy online product ion. Reasonable price. Everything a consumer could ask for.
William
4/13/2014
I am very impressed. Thank you Nick for expediting the shipping process. Top notch customer service etrailer.com has given me. The parts arrived on time and with the video guide it was easy to install. With the free shipping I can say prices are great if not the best you could find.
Armando
4/12/2014
I think this is a great place to shop. It has lots of products to choose from. Ordering online was a breeze. My confirmation was quick and within hours it was shipped. All this and the best price.
Arthur
4/12/2014
I placed my order late today Saturday and received an email a few hours later that it had already shipped out. I call that real service with a smile....the one thats on this customers face! I not only would, but I will, recommend this company to my friends...Amazon move over. Thanks again for such superior service.
Charles
4/12/2014
I placed an order for a trailer hitch and ed standard shipping my order showed up on my doorstep barely 2 days later. When I checked my email I saw that Daniel S from trailer had sent an email letting me know he had upgraded my shipping. It was a nice surprise you dont see too often especially online I appreciated the extra step.
Chase
4/12/2014
Wow! What a smooth...completely painless experience! Im so totally satisfied with my purchase and fast shipping. Why would anyone want to go anywhere else ?Thank you for your help!
Eric
4/12/2014
Great company. Shipment was extremely fast. Will shop again here soon
Gustavo
4/12/2014
Easy order, super quick ship, delivered on time, and a great product, much better quality than popular competitor. Very quick install, and first hitch was very smooth.
Thanks!
John
4/12/2014
This is by far the best online buying experience I have ever had. Fast, free shipping and great communication from the company. Everything worked great. This has been one of the only companies that I have found that sells a brake controller harness for my truck 2014 RAM. Thanks for everything guys.
Roger
4/12/2014
I received exactly all the parts I requested. Cathy was the person of contact with etrailer, she was professional and knowledgeable.
I would recommend etrailer to anyone needing quality in both product and service.
Ron
4/12/2014
Wow! That is professionalism! Products in stock, quick shipping and confirmation emails. All other retailers need to take notes. Thanks etrailer.com
Stephen
4/12/2014
GREAT!!! prices, fast shipping, favorites enough said! :
Steven
4/12/2014
parts arrived on time. fit like a glove. Thanks
Steven
4/12/2014
Great on time products shipping and the right ones the first time.
Walter
4/12/2014
Great service and fast shipping. Thank you!
William
4/12/2014
Fast shipping
Arthur
4/11/2014
Ordering from etrailer is very easy and fast. I have order from etrailer in the past and has always been a great place to get great products.
Blake
4/11/2014
Fantast! felt like I was talking to a friend.
Chris
4/11/2014
excellent customer service. 2nd time ordering products. will order again
Craig
4/11/2014
Fast shipping. Friendly staff. Great communication. Product fit perfectly.
David
4/11/2014
Received the part I ordered. Exactly as ordered. My son told me about you folks he said they are great to do business with. You will get what you order and receive it as promised and he is spot on.
Don
4/11/2014
This a good experience dealing with etrailer from the beginning to the end was great. All thought after the order was shipped, being able to track the shipment was not possible with the numbers I got.
I plan to order something else later.
Thanks again
Ernest
4/11/2014
I had some questions relating to fitting my item on my trailer and contacted customer service. Amanda, customer service representative, responded within a few minutes to assist me. We emailed back and forth a few times with me trying to make my question more clear. She requested a picture to help her with the issue. After I sent the picture, Amanda responded back in less than 30 minutes with the solution to my question. During the exchange Amanda was polite, helpful and understanding. I placed my order today and just received notice that my shipping method has been upgraded and I can expect the item in a couple days. I will return to Etrailer for future item as needed. Kudos to Amanda for her guidance and assistance....give the girl a raise!!!
Fred
4/11/2014
I got a quick response to what I was looking for, thank you
Jerome
4/11/2014
very happy with quick shipping and delivery.
RV and spare tire covers are very nice.
fit good, nice feel to vinyl and liners
3 year guarantee gives me confidence these are very good quality for price.
I will be a return customer.
John
4/11/2014
Wow! I am very impressed. Got a call and my order has shipped! Thank you for great service!
Kathleen
4/11/2014
everything about your service was excellent .the quality of the product was more than I expected.the customer service I got with Rose was excellent.the shipping time was excellent I had the product in two days.Will definitely be ordering from you in the future
Lee
4/11/2014
Fast and clear answer to technical question fast treatement of the order…
Satisfied yet!
Mario
4/11/2014
My Salesperson was extremely helpful and went out of his way to get me the information I needed. The product was shipped out immediately. I would certainly buy from them again.
My salesperson was Zachary O and I wish there were more like him
Michael
4/11/2014
Wow, I purchased some vbar tire chains from etrailer. The communication and web site was awesome. My chains arrived two days early. The product was just like described. I will definitely be using them again in the future.
Michael
4/11/2014
Grate people to dill with, I would tell anyone to dill with yall. THANKS
Rhett
4/11/2014
Excellent Service - very efficient company!!!
Rich
4/11/2014
First time ordering from E trailer. what an experience. Top notch. As I was preparing for delivery last weekend I sent a message with a question. They answered me on a Sunday. the videos offered are right on point. I have never bought on line before with such professionalism. Thank you folks. Ill be back again!
Richard
4/11/2014
Fit great took longer to paint the u- bolst then to put it on.
Robert
4/11/2014
This had to be the fastest shipping of any company I have done business. Great to do business with!!!
Robert
4/11/2014
Very easy site to work. The product information was great and I was able to find out everything I needed regarding the product I was interested in.
Robert
4/11/2014
very nice site to work with. a friend recommend it to me and i found my tire and rim with ease.Rob
Robert
4/11/2014
The order arrived two days sooner than expected and order was exactly as describe on website. Would use etrailer again for my towing needs.
Ronald
4/11/2014
This is a great website! Very easy to use and I love the product videos that are available.
Tyler
4/11/2014
I frequently order products online sometimes customer service doesnt seem like much of a service at all. this is NOT the case when dealing with etrailer. they were very friendly and very helpful. one of they best customer service experiences Ive had shopping online. I will definatly be ordering more from them in the future
Vern
4/11/2014
Carla M took my order she was very informative and very helpful to the point of going out of her way to get my order right away.
Vito
4/11/2014
The best experience that I have received with online shopping and I do a lot of online shopping.The product that I ordered was on back order.I was offered a similar product with a discount and it was shipped that night. Couldnt ask for better service. Thank you Titus.
Alan
4/10/2014
Ordered a wiring harness and trailer hitch. Order was shipped the same day. Havent gotten around to installing the harness yet, but the hitch went on smoothly. the installation video on the was a great help and gives a detailed guide to do-it-yourselfers.
Brian
4/10/2014
Steven was very helpful and did what he said he would do for me.he got the order right out for me.
Jameson was very quick with his reply to me. Thank both of you for your help
Clifton
4/10/2014
Great customer service and product knowledge.
I would/will recommend this company to anyone who needs trailer and towing parts.
Ultra fast confirmation and shipping.
Just a great company all around.
Cris
4/10/2014
Very easy to navigate your website and order process.
Good selection of item for my 2012 Acadia.
Emails were sent with constant updates on my order.
Will order from here again and highly recommend .
Dan
4/10/2014
Great price, great product, fast shipping, easy to assemble/use. Love it.
Daniel
4/10/2014
Fast, friendly service. Im used to the fake on-line come-ons. If someone has to stress to me in the ad that they are friendly or courteous - why?
However, in this case I was very surprised. Had trouble on the web site, called the phone number and Steve immediately cleared up the problem. Order went in, and the delivery was updated, as a courtesy. 4 days after the order, the product was in my hands. Complete.
What more could a customer ask for?
Gary
4/10/2014
quick service
great price
will use again if needed
thanks
George
4/10/2014
This was my first time at etrailer.com but with the over the top customer service I have received it wont be my last! If I can resource it from etrailer.com you are my go to place! For the companys that think customer service is not of value should look at the fact it just netted etrailer.com a $886.00 order and acquired a loyal customer. I just asked a question if a 5th wheel cover would fit the 5th wheel I was planning on purchasing. Not only did Rachael Haynes tell me that it would - it was after she pulled stock, did a test fit and included a video of the test! Stellar customer service! I had already placed an order for the 5th wheel so when I called CS to add the cover Rose G. fixed me up post haste. Rose made sure that my order was complete, correct and furnished all the order information. Rose also confirmed that my order had been shipped and provided shipping and tracking information. During this time George J. and Patrick B. kept me informed of order status. This has been a very pleasant and refreshing experience to find that true customer service does still exist - at least at this company!! Thank you all for making a very pleasant experience!
Gerald
4/10/2014
Wow! The service is AMASZING!! Will definitely come back for any trailer/towing needs I might have in the future.
Hugo
4/10/2014
I received two orders and thought the service and delivery time and shipping cost was great!!!
James
4/10/2014
Pleasant experience. Great communication!
James
4/10/2014
GREAT Service! I ordered, then the order was filled and shipped the same day!
I got emails every step of the process and tracking whereabouts of the order was outstanding as well. Thank you!
Joan
4/10/2014
This was a great experience and very easy. Karen C. Help me take my order and answered all my questions and gave me fantastic service. I would order from etrailer again and looking at my next purchase right now!
John
4/10/2014
very good job. fast, good price. thanks for the great service. John
John
4/10/2014
E-trailer customer service was very helpful. I have an older travel trailer, with an older suspension and I was not sure which equalizer and shackles I would need. Michael H was very helpful and was able to inform me of the proper replacement parts. I have ordered from e-trailer before, and will definitely order again.
Ken
4/10/2014
you guys are the greatest fast shipping friendly service thanks
Kenneth
4/10/2014
SUCH A FAST RESPONSE TO MY ORDER AND VERY DETAILED INFO ON MY ORDER. I RECEIVED THREE EMAILS WITHIN THE FIRST 30 MINUTES OF PLACING MY ORDER. VERY SATISFIED CUSTOMER.
Lee
4/10/2014
Hitch and wiring for my 08 Avenger went on perfectly. Easier than described and looks great. The adhesive pad on the wiring box worked out perfect to mount it in the light housing. The wire for pulling the bolt through the frame for the hitch was slick. It was easy. Thanks and yes, the shipping was really fast.
Maurice
4/10/2014
Fast service, you all knew what you are talking about and provided help about the product. You ensured that I was getting the right item for the application that I needed. Great Job and GREAT Support!!
Michael
4/10/2014
Im very impressed by etrailer.coms customer service and responsiveness. I ordered a trailer hitch for my 08 Toyota Rav4 on April 8. I originally requested standard 5-7 day shipping, but James from etrailer.com gave my order priority and upgraded the order to have the package shipped in 3-5 days free of additional charge. The package was at my door the following day, April 9. For an item as large as a trailer hitch assembly, next day shipping is nearly unheard of. Outstanding work by James and everyone at etrailer.com. Thank you!
Mitchell
4/10/2014
eTrailer rocks. I have been using you for over 10 years and it has never been a disappointment. From your quick shipping and excellent customer service to your wide variety of items I know your site is the place to go when I need trailer parts.
Nick
4/10/2014
Great service personnel who were friendly and very helpful. As Arnold would say Ill be back!
Randy
4/10/2014
Very satisfying,Junita was very professional and helpful.Really enjoyed my experiecne,thank you.
Robert
4/10/2014
I was gain reminded today why I shop at etrailer.com. I just got an e-mail letting know that the order I placed just a few hours ago had shipped! This is probably my 5th or 6th order and all of them have shipped quickly and arrived sooner than expected. The pricing is competitive and with free shipping hard to beat. As long as etrailer.com is reasonably close on price I quit shopping and place the order. It is nice to know that good service at fair prices is still available from an American company. Thanks
Spencer
4/10/2014
Absolutely phenomenal experience with e-trailer. Recieved correspondence immediately regarding my order. Not only was it fast, but it was actually a human being vs. some automated messaging program. I was also extremely surprised when e-trailer automatically upgraded my shipping to priority, and the package was delivered in less than 3 days, and I was expecting 7-10. I will absolutely use e-trailer again. Thanks for going above and beyond!
Thomas
4/10/2014
Very helpful and a very quick shipping response. I am quite satisfied with the service. Bridget A. was great to work with. Thanks.
Boyd
4/9/2014
I wanted to let you know, that you guys must run a tight ship. I know people that have ordered and myself that were very pleased. Thank you for your great service!!!
Brad
4/9/2014
Good to know theres a company I can count on !!!
I needed a trailer hitch for my F-250
Ordered, shipped same day and I had it on my truck all within less than a week!!!!
Byron
4/9/2014
GREAT PRICES GOOD SERVICE AND VERY GOOD TECH SUPPORT I TELL ALL MY FRIENDS.
Charles
4/9/2014
As usual, everything in stock and at great prices. Shipping was within a few hours after ordering late at night. Very happy, I wish every business held these standards for themselves!
Christopher
4/9/2014
Finding what I wanted was easy, prices are very reasonable. Prior to buying I did read several of the reviews and what I saw showed me I had made a good choice with e-trailer. Just waiting for parts to arrive.
David
4/9/2014
I am very satisfied with the product I bought from E-Trailer. I ordered it and they were out of stock but sent it in a very timely amount of time. I actually received it a day before they said I would. The mirror I ordered was about half of the dealers price and I could not tell the difference between them.
David
4/9/2014
So far my order is running smoothly. I havent received the merchandise yet, but my stepdaughter also ordered a hitch for her vehicle and it has worked great. She is the one that referred me to this site for a hitch for my vehicle. Do far so good. Debbie
Debra
4/9/2014
This is the 3rd time I have used etrailer and they have always shipped out my orders promptly and correctly I highly recommend using etrailer to anyone
Dennis
4/9/2014
I liked your Web Site very much. It was easy to browse & I found the Disc brakes I needed easily. I compared the price with several other sites. Your prices were not lower & your FREE Shipping made E Trailer the hands down winner. I was contacted with Order Confirmation & Shipping Info immediately. Overall 5 star experience!
Gary
4/9/2014
Fantastic service, knowledgeable representatives. I would have no hesitation in recommending etrailer,com to any of my closest friends or family.
Glen
4/9/2014
I cant say enough about the awesome service and speed with e trailer....My shipment arrived much faster than I expected and it was a perfect fit...I installed a trailer hitch on my 2006 crv in about a half hr...just as their video showed...I am very pleased and would highly recommend them.
James
4/9/2014
The responsiveness to my order by the staff has been extraordinary. Looking forward to my delivery.
James
4/9/2014
Great Web Site, & fast shipment
James M.
4/9/2014
Easy website to navigate and find what youre looking for.
Ordering process quick and easy.
Shipping tracking provided very quickly.
Jim
4/9/2014
Product descriptions and dimensions are spot on. Delivery is fast and arrives when expected. Prices are more than fair. I will be using etrailer for future purchases again.
Jonathan
4/9/2014
Etrailer is the best. They have the best prices and the best customer service. I ordered my hitch on Sunday and it was picked and ready for ups to pick up the same day. Not only that, but they were able to upgrade my shipping to a faster ship method at no cost to me. Who else gives you this kind of service. I have used them in the past and have always gotten this kind of service.
Noel
4/9/2014
Very easy shopping experience and great customer service. I have shopped with eTrailer before and would not hesitate to spend my money with them in the future! I wish more companies made customer service a priority like eTrailer does!
Peter
4/9/2014
I had a great shopping experience on etrailer.com I purchased a new Yakima Doubledown Ace 2 Bike Rack.
I opted for the free delivery, but was treated to the expedited 5 day delivery for free. My shipment arrived on time and was easy to install on the back of my car. Im ready to roll.
Sandeep
4/9/2014
I really like dealing with etrailer. I have ordered stuff online and realized it was the wrong product and called and it was easy to fix. The shipping is very fast and they send emails with tracking and order info and they keep you well informed. I get all my boat trailer parts from etrailer because the price is right and the product support is awesome. Thanks
Scotty
4/9/2014
I received fast, courteous, and great customer service from etrailer.com staff. They answered my questions and concerns thoroughly and promptly. Thank you for the excellent service.
Soriya
4/9/2014
Very pleased two days after ordered were delivered , took 20 minutes to install .will test out this weekend . Could not have been easier
Stanley
4/9/2014
I ordered a couple of items on two different days, and opted for the lo-cost shipping. Both were shipped immediately, and received within 7 days, as promised.
Stephen
4/9/2014
I have placed a few orders with etrailer in the past month or so. The items arrive quickly and in perfect shape. They stay in touch with you along the entire shipping process and provide updates. I mis ordered a part, and even the exchange process was easy! I particularly like the online how to videos! Great place to do business!
William
4/9/2014
Im VERY pleased with your quick response and pleasant customer relations. Thanks
William
4/9/2014
Excellent service on a consistent basis!
Bill
4/8/2014
The website was very easy to scroll thur.
Plenty of inventory.
The response was excellent on the time
of shipment.
Would recommend this company to
all my farmers.
Bud
4/8/2014
Low prices, free shipping, outstanding installation videos and excellent customer service...need I say more?
Byron
4/8/2014
Amazing communications and service. Thanks for kepeing me up to date. This is the third time I am buying from etrailer. Every time I get new car I put on a hitch to attach my bike carrier, have always been happy.
Christoph
4/8/2014
I have to go with superior customer service. I asked the initial questions with Rebecca who was fantastic making my ordering experience very simple. I followed up later that evening with another support staff and I apologize I didnt write her name down, but received the same hospitality. Our customer service staff works the same way at my company, if we cant make the consumer feel comfortable during a simple conversation, who wants to come back, right? Anyways, thanks for that........I will forward photos of my install once completed.
Gene
4/8/2014
Etrailer.com is great!
The parts that I ordered were in stock and shippped even sooner than I expected.
James
4/8/2014
The technicians are knowledgeable and take the time to investigate any questions you have and to answer you in a timely fashion. Its nice to have a shopping experience with these people. Id that you check etrailer.com for any and all of your trailer needs.
Jan
4/8/2014
Thank you. Im amazed how fast and accurate was the delivery. Thank you for such a great service. Is so hard to meet customers ecxpectations now a days and you guys did amazing. Thank you one more time and I congratulate etrailer and his employees who make this an outstanding shopping ecxperience.
Juan
4/8/2014
etrailer is awesome. This is the second hitch Ive purchased from them. The prices, selection, and customer service is unbeatable. Herb from etrailer was very helpful with shipping and notifications. Thanks etrailer for another smooth buying experience.
Justin
4/8/2014
Great service and communication. Fast cross border shipping. Highly recommend!
Justin
4/8/2014
The only place on line that had this available at such a reasonable rate and with such fair shipping costs. Thanks and congratulations on a great site and business.
Kenneth
4/8/2014
Everything went great. They even gave me an upgrade for free.
Leslie
4/8/2014
very good product and nice company.....a+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
Marco
4/8/2014
These guys ROCK! Ordered a new trailer rim about 4 last night, sitting on my porch today! I figured by the end of the week for shipping. VERY HAPPY! I will recommend to friends!
Michael
4/8/2014
Great company,fast shipping.
Rafael
4/8/2014
First time I used this e-retailer. Unbelievable positive experience. All expectations on my part was easily exceeded by the ordering and shipping process.
Robert
4/8/2014
Always prompt and fast service. Great communication on purchase. You always know where you stand on the purchase. Very fast service. Great product as always.
Ron
4/8/2014
Astounding service!!! I ordered Tail lights for my 1979 Serro Scotty and they are an exact match to the original. Etrailer staff took excellent care in packaging. I placed my order on a Friday and received it on the following MONDAY! I am not even remotely close to their warehouse. I was totally not expecting it to arrive so fast as I requested the basic and cheapest economy shipping option. I am ordering tires with rims tomorrow and they have such great pricing. I will be checking with etrailer FIRST with any items I need in the future for my camper.
Thanks so much to all who make Etrailer such an awesome place to shop!
Ruth
4/8/2014
Wonderful service! I am very happy with my shopping experience.
Sherry
4/8/2014
My order was processed very fast and shipped the same day. The free shipping makes e trailers prices unbeatable, cant wait to get my new parts, thanks Bridget
Stephen
4/8/2014
As always Etrailer delivered quality products in a timely manner! They are certainly our go-to for our trailer and towing needs!!!
Steve
4/8/2014
Just wanted to say wow..I just ordered this deal and I have it 2 days later, was expecting 7-10 days the way things work it seems these days. Thanks, great service and products. /
William
4/8/2014
Great, very friendly website you can find most anything by using the search filter.
Willie
4/8/2014
I ordered a part for my trailer. After ordering the part, I realized I had ordered the wrong part. I called the next day and Amanda R patiently waited while I took pictures of the part that needed to be replaced, then supplied me with links to the correct part, cancelled my existing order and then placed a new order for the correct part. This took place over about an hour my fault, not hers. I thought this Customer Service was over and above. Thank you!
Andrew
4/7/2014
This is probably the best online shopping experience Ive ever had. They then upgraded my shipping the following day @ no cost to me! Who does that? This sight ROCKS!!!
Angel
4/7/2014
I must admit, my shopping experience at etrailer has surpassed my highest expectations. The care placed on my purchased items was of the highest value. I truly appreciate this treatment, and will definitely recommend your company to lots of other people. Thank you so very much..
Axel
4/7/2014
I placed my order by phone and spoke to Stephanie.I received excellent service by her. She is kind, courteous, and very knowledgeable about the tire and wheel I ordered. Your prices are very reasonable, and my item was shipped extremely fast. I will shop here again.
David
4/7/2014
no problems/fast enough/sales person brenda s
very helpful/thanks /have a gooden
George
4/7/2014
Placing an order was very easy and the promptness as to when it was shipped was excellent
Jay
4/7/2014
As always, Etrailer.com had exactly what I needed. This time around, I couldnt find it myself, but within 2 minutes of calling in, Mike S had the part on its way. Thanks!
Jeremy
4/7/2014
I was very impressed with the service. I already thought that I was getting a great deal, but on top of that, I received timely emails telling me the status of my order, so there was little question about what was going on. I would definately recommend them to others.
Jeremy
4/7/2014
Always the best customer service! Will always shop here first. Prices are the best too.
Lance
4/7/2014
Easy to do business with all questions I had were answered promptly. Easy to contact and talk to a real person.
Les
4/7/2014
GREAT! Product!!!, FAST Shipping!! EASY installation!!
Lucas
4/7/2014
we were promised our order would ship in 7 days and it didnt, it shipped in 4 days. It don,t get any better than that.
Mike
4/7/2014
Always a pleasant experience.
Always reliable
Easy experience on there web page
They will always be the first place I turn to for all my trailer needs
Richard
4/7/2014
I had a small problem with one order... and I have rarely dealt with any place that was more helpful in solving that. The overall experience was excellent. This is one of those places a person always hears about, but never seems to find. Fast, competent, and friendly. Great folks. I will do business here next time I need anything they have..
Robert J
4/7/2014
Always fast and friendly service. They are great with support and give nice easy to follow video demos. I dont know how you guys do it but keep doing what youre doing.
Stephen
4/7/2014
Thanks so much for my order. It was exactly what I ordered, the communication throughout the process was great and now the follow up after the order couldn't have been better. I am a sales director for a multibillion company and appreciate the great customer follow up when I experience it personally. Thanks again for the great job you did.
Steve
4/7/2014
I experienced excellent customer service and prompt delivery. I am completely satisfied with my merchandise and how they treated me.
I will definitely buy from this merchant again.
Thank you!
Steven
4/7/2014
I want to thank Bill, George and Julie for the quick service and delivery. Everything was handled well, I will keep this in mind next time...again Thank You!
Thurmond
4/7/2014
As always, etrailers service was outstanding and a special thanks to Juanita for even further expediiting service by arranging for my same day local pick up of 4 trailer tires & wheels already mounted.
William
4/7/2014
I was driving our Mercedes ML pulling a recently acquired 6x12 enclosed trailer. This was the first time that I had used the trailer when it became dark dark. When the headlights of the vehicle came on, all the lights on the trailer began flashing. I had to drive 100 miles to get back home with all the trailer lights flashing. Couldnt figure out the problem so went online to find that MLs with the towing package have a bulb out sensor that is activated by the LED lights due to the small amount of current that they draw. In the blogs Someone suggested changing some of the bulbs to incandescent and the problem is solved, OR go to etrailer.com and order an adapter with a built in resistor. etrailer was a joy to deal with, continual updates on the status of the order and it was shipped within hours. Tried the adapter last night and the problem is solved. So THANK YOU etrailer.
Alex
4/6/2014
Ordered the STL79RB tail, stop &turn LED strip lights. The ones on the trailer were getting water in them and were only partially working. The pictures, and especially the drawing with the product dimensions were very helpful. Package arrived 3 days sooner than I thought it would. A few basic tools & some butt connectors and the job was done. Sealed them with some clear caulking. I think theyre brighter than the old ones ,even with full sun on them. Happy with the results.
Bruce
4/6/2014
I have found eTRAILER to be outstanding in the service they provide. Their products are top of the line. I highly recommend them and know you will be pleased with what you order.
Carl
4/6/2014
Nothing but positive experiences! I like that I can just go on the site, my vehicle information, and get what I need. The response time I have received on my orders exceeds expectations. I appreciate the way e-trailer personalizes the experience.
Daniel
4/6/2014
I wold like to thank all You gals at ETrailer for all the help that you gave me. You all were a grate help tom. Iwell and have recomened ETrailer to some of my frends an famley Thanks agan.
Douglas
4/6/2014
Just got around to installing Hopkins 7-way Blade & 4-way Flat Connector - 2004 Toyota Tundra, that I ordered back in 12/2013. Took a whole lot longer to get the old one off. Minor modification to bracket bolt holes drill larger to use original attach points/bolts. Works great and gives me the option to use both 7 and 4 connector.
Gary
4/6/2014
I was looking into getting a trailer hitch for my sons jeep. I found Etrailers web site. Punched in info and found what I was looking for also found other items I needed. Great site lots of products. Within a half an hour I received conformations of order and one item wasnt in stock so was offered a alternative to complete order. Really customer friendly. Im definitely going too tell my friends and coworkers.
Jeff
4/6/2014
Dealing with etrailer.com was an awesome experience. This was my first time shoppining for a bike rack and not only did the etrailer site give me twenty racks for my specific vehicle to choose from, but there were incredibly helpful video demonstrating the installation and functionality of each choice. The item shipped quickly and I was unexpectedly upgraded to faster shipping at no additonal cost.
John
4/6/2014
The 3 round replacement end caps for my nerf bars were delivered promptly and just in time to prevent spring critters & insects from nesting inside the open bars. The caps seem to fit snugger than the originals good thing, and the price was reasonable. I am very pleased with my purchase.
Patricia
4/6/2014
I received my order 3 days after placing it. Everything required was included to install front & rear sway bars along with the Davis Tru Trac. The Roadmaster products are great quality and very well engineered. The parts made a huge difference in the handling on our motorhome. This was my 2nd order from e-trailer. And another great experience. Great prices and free shipping on our orders.
Richard
4/6/2014
placed order on Sunday at 5:15 pm. Received conformation email and then another email at 9:03 stating order has been shipped and also was upgraded to expedited shipping. That rates an A++ on customer service. Very pleased with whole experience with etrailer.
Robert
4/6/2014
The easiest new web order I have ever made! So far, the customer service follow up is exceptional. Thank you George J.!
Robert Todd
4/6/2014
At first I thought the shipping and handling fee was a little excessive until I get an email telling me the item shipped express at no additional charge on a Sunday none the less.
Ryan
4/6/2014
What an easy and AWESOME shopping experience. The customer service is outstanding and the prices are the absolute best that I have found. If you dont buy from etrailer you will pay too much, and you will not get the outstanding customer service. These guys make you feel like you are their most important customer no matter how much or how little you spend and to me thats priceless.
Zeb
4/6/2014
The service I received when ordering and checking where it was in tranist was great. quailty of items were better than most. My wife is ordering floor mats for her car.
Allan
4/5/2014
Etrailer is the place to go for ALL your needs.
They are very friendly and professional. Cant beat their
prices either
Darrin
4/5/2014
The price for the hitch was the best I could find.
The free shipping was way faster than I expected.
David
4/5/2014
I purchased Trailer Hitch and I got it on time.
Thanks to Bridget and Amanda for the assist.
Dmytro
4/5/2014
I have a 24 ft. enclosed car hauler and was looking for electric brake parts. etrailer.com had what I wanted at the lowest price and free shipping for my order, which they upgraded of no charge. I placed my order on Wednesday evening and with the upgraded shipping received my parts Friday afternoon. I am very pleased with my experience at etrailer.com and will shop them in the future.
Frank
4/5/2014
These people are very friendly and very helpful their response is very good they gave me update shipping for the same price not many companys will do that for you so I recommend them for your online shopping
Gary
4/5/2014
I ordered the bike rack on a Tuesday. It shipped that day and arrived the following Thursday. Thats my idea of fast shipping. Also, the very complete set of dimensions included in the listing made it easy to determine whether or not the rack would fit my Jeep Wrangler. Thanks.
George
4/5/2014
Great service
John
4/5/2014
Fast, courteous and professional help is my continued experience with etrailer. I have bought items for my SIlverado and my little SUV and am never disappointed.
Keith
4/5/2014
One of the best experience I have had ordering on the internet. Quick shipping. Great products.
Paul
4/5/2014
I am impressed with all facets of my experience. Finding the trailer wiring harness for my 2000 Honda online was simple and an installation video was linked which saved me a great deal of time doing the install! I placed my order on a Sunday night and had a confirmation email from a company rep within an hour telling me the product would be shipped on Monday and provided a tracking number. The harness arrived ahead of time and was packaged nicely. I highly recommend etrailer! Sincerely, Rick
Rick
4/5/2014
My whole experience with etrailer was great! The installation and review videos were excellent in helping me choose the right products for my needs and vehicle. The order was handled quickly and the products arrived ahead of schedule. Everything was in perfect condition.
Rodrigo
4/5/2014
My experience with etrailer has been nothing short of 1st. rate. From customer experience to shipping extremely fast. I highly recommend this service oriented business.
Tommy
4/5/2014
Bought a Thule Roof Rack for my 2012 VW Jetta. Processing and Shipping free was lightning fast. Three days after ordering, I had the item in my hands. The rack was the perfect one for my VW and fits wonderful. Thanks to Joe O and George J for the fantastic buying experience.
Arless
4/4/2014
Everything was as said, shipping was superb. I need a product from etrailer again I shall definitely use them again.
Charles
4/4/2014
It was a pleaser doing business with etrailer.com
Everything went very smooth...wonderful web
site and easy to use...As far as im concern everyihing went very well…
Thanks for your fast responds…
Constantine
4/4/2014
Awesome! Very fast delivery got shipped on the next 30 min. after I place the order! Thank you…
David
4/4/2014
I just received my Edge performance chip from etrailer, and I am so happy with their service. My order was delivered the next day! Super service and the right parts every time!
Dennis
4/4/2014
Excellent experience, exactly what I needed, and basic shipping was fast.
James
4/4/2014
I installed the hitch it took about an hour and half no problems it fit as you said it would, one man install, the price was very fair, shipping was fast, customer service was very helpful I will continue to shop at etrailer in the future.
James
4/4/2014
quick, easy, best prices
Jeff
4/4/2014
Very helpful, fast service, and the right part,
Joe
4/4/2014
Awesome - super communications and very fast shipping - thanks!
John
4/4/2014
I was impressed by how fast they answered my question about the size of the product I was ordering. Getting my order into the mail on the same day I placed it was a pleasant surprise also. I will definitely be shopping here again.
Kirk
4/4/2014
etrailer or bust. I did alot or research for type of 5th wheel hitch would best suit my needs. I was even looking at the gooseneck adapter instead of a 5th wheel hitch. I watch the videos on both and read reviews for pros and cons of both and made the decision to go with the hitch and not the adapter because the hitch is a double pivot and seemed to be comparable in articulation as the adapter with a better highway drive. Pricing was competitive too for a brand new hitch. EASY to navigate website etrailer. Thanks.
Landon
4/4/2014
Placed an order at 9:00 pm on a Monday, and my order arrived Wednesday morning...very satisfied.
Larry
4/4/2014
Nice doing business with u guys Thanks
Mike
4/4/2014
all good
Peter
4/4/2014
Excellent Service, professional and courteous.
Very thoughtful of my needs, kind and considerate.
All of your products that I have purchased are very good, and your employees are even better.
Thank You!
Robert
4/4/2014
Was extremely pleased with etrailer purchase. Reasonably priced items with prompt shipment, prompt notification, great tracking.
Stephen
4/4/2014
easy to shopp , good people to work with product easy to install
Thurman B
4/4/2014
Classic eTrailer.. Excellent communication and quality products.
Tom
4/4/2014
I am very pleased with the products I have purchased for my 2013 Jeep Wrangler. So far I have received the Draw-tie trailer hitch 75515, & the 24x60 Pro Series Cargo Carrier 63153. I also have ordered the Extra Large Cargo Bag 988501, T-One Vehicle Wiring Harness 118416, & the Light Kit for Draw-Tite, Tow Ready, and Rola Railed Cargo Carriers 20174. Having has worked and installed as advertised. eTrailer.com will be my first stop for any future Jeep accessories. Thanks for your great products and service. Bill in TN
William
4/4/2014
Youre site was easy to find products of what I needed and your product arrived in a very short time.
Gary
4/3/2014
Great communication by Nancy W. she let me know the status of my order and was able to expedite it as well. Such great customer service! Impressed by the fast shipping and also thrilled to see that the parts I ordered fit perfectly on my bike rack. I will definitely be making some more purchases here really soon. Thanks again!
Gianni
4/3/2014
Over the top service story to share - On a Saturday evening at 5:15 I ordered a 1 1/4 inch trailer hitch online. Because my order exceeded a certain amount I was offered a decorative flag for the hitch opening at a reduced price. I clicked on the offer and then went ahead a placed my order. Within 5 minutes my phone rang. It was a person from etrailer calling to ask if I really wanted the flag for a 2 inch hitch because the person noted I had ordered a 1 1/4 inch hitch. I had neglected to see a little down menu for the correct flag size. The person made the change for me so I got the correct size flag . What service! Thanks, etrailer. You really care about your customers.
Grant
4/3/2014
Easy to look up towing mirrors at e trailer .com. Got my Explorer towing mirrors yesterday April 2 . Today I put them. Fit like a glove. Took about five minutes to install and adjust them. Took longer to adjust them than to install them by myself . GREAT set of mirrors! I would recommend them for anybody needing to tow a trailer. Thanks e trailer!
Harry
4/3/2014
I love the website and ordering was very easy. The video of how to put the bike rack on my car is most helpful and the package came much quicker than I expected. Total experience was great!
Jackie
4/3/2014
I havent received my product yet but so far the service has been great, excellent follow up and excellent shipping tracking info. Would definitely purchase again from etrailer.
Jairo
4/3/2014
The sales proccess was quick and easy. Shipping was fast and item arrived in perfect condition. Between the instructions in the package and the online instructional video, installation was easy. Will definitely buy here again!
Jeffrey
4/3/2014
Wonderful experience! Great staff across the board and shipping was super fast!
Jeremy
4/3/2014
Excellent customer service. My helper was Matt at ext 376 was very helpful and answered all the questions I ask.
Joey
4/3/2014
My order arrived much sooner than I ever expected. Everything was packed well and exactly as described. I was unable to find a better price anywhere. Thank you
John
4/3/2014
Etrailer has the most user friendly sit on the net. Their customer service is second to none. I have used them for a wide variety of products and have always been pleased.
Margaret
4/3/2014
I love etrailer.com. They have virtually every part you could possibly need for your trailer. And they ship fast! I had my order in two days. I will never go anywhere else.
Mark
4/3/2014
I am amazed. I ordered a part on Monday and it was at my door on Wednesday. Wow! And at a much cheaper price than straight from the manufacturer.
Nancy
4/3/2014
Bar none, This was absolutely the most professional experience I have had with an internet order. It took less than 3 days to get my order with economy shipping and that was cross country. Within minutes I was contacted to inform me that item was being processed and about an hour later it was shipped and they provided me with tracking info. i received the items exactly as ordered and they work great. I will definitely be ordering from this company if the need arises. No need to look elsewhere. Thanks again for a great experience.
Phillip
4/3/2014
Easy to find product on website, good prices for the product and easy to checkout.
Phillip
4/3/2014
Excellent customer service, with email confirmations of order, availability, and shipment with tracking. Even provided an alternate shipping opportunity if I needed sooner delivery.
Ray C
4/3/2014
I think Etrailer.com is an excellent company to do business with.
Their customer service is second to none.
Very fast shipping.
Robert
4/3/2014
fast, got what I ordered. Some companies have trouble doing this, not these guys.
Rocky
4/3/2014
Made an online purchase, asked a question prior to purchase. Front side of sale has been stellar, so far have only gotten a tracking number but so far everything they have done has given me confidence it will be everything I could possibly wish for. Two thumbs way up
Scott
4/3/2014
Great price, speed of light shipping, great communication, what more can you ask for? These guys do it right! Thanks
Tim
4/3/2014
WOW!!! What else can I say but WOW!! My order was processed within minutes of my placing it online and then within a couple hours I was notified that it had shipped. I put this hitch on my 2010 Ford Fusion. While it took longer than 30 minutes I was easily finished within an hour did not have any help and didnt have the tool to remove the muffler mounts.
As an engineer I really appreciate when something is designed well and this kit was!! Thank you for the great experience.
Timothy
4/3/2014
Installation of this hitch was very simple and quick. Fit perfectly on my 2013 Rogue. I am a repeat buyer and again quick shipping!
Vicky
4/3/2014
ETrailers are great to do business with! Great prices, and super speedy delivery! Id highly recommend them!
Zenco
4/3/2014
Great buying experience! The product was as advertised and arrived very quickly. Your website is clean, uncluttered and easy to use. Ill certainly be back and refer my friends and family.
Allen
4/2/2014
Fast, easy, helpful and friendly .Thank you.
Anthony
4/2/2014
The best source for information, products and timely shipping! Exceptional customer service.
Anthony
4/2/2014
I AM HAPPY WITH THE SERVICS SO FAR, AND I THANK YOU FOR UPGRADING MY SHIPPING, AND I WILL SHOP WITH YOU WHEN I NEED SOMETHING.
Arnold
4/2/2014
The service I received dealing with etrailer was great! Received my purchase very promptly.
Brian
4/2/2014
Absolutely the fastest processing of an order I have ever had! etrailer.com keeps you informed of every action taken in the process. Im very impressed. Thank you!
Christopher
4/2/2014
Absolute best customer service. Fast shipping with excellent communication. Received item in one day.
David
4/2/2014
The items that I have found from the selection you have is just right for the job. They always say that a real worker needs the right tools for the right job.
And the way that they are displayed is perfect like a 3D thing with the different angles and the close ups with the measurements available you cant with what etrailer uses.
And I found it quite unique that some one personally at each stage of my item being shipped, would send me a E-Mail to state the status of my items movement. THAT IS SO COMFORTING. Don’t stop what you got, cos its all good. Thanks
David
4/2/2014
The trailer hitch worked like a charm along with the nice lock system.
Delivery was ahead of schedule and without issues.
Looks really nice on my F150! Good Job
David
4/2/2014
This place etrailer.com is awesome. I ordered my hitch on Monday, it arrived on Tuesday and I installed it on Wednesday. Service does not get any better than this.
David
4/2/2014
Your company was great at keeping me informed about my order as it was delayed from the manufacturer. I was kept informed about my order by a phone call and emails. Thank you for your excellent service.
Derril
4/2/2014
I happened across the etariler.com website when doing an internet search. I was very impressed with the easy use of the site and their prices. I was able to take advantage of a special offer and get free shipping which saved me over $31.00 on top of their very reasonable prices. My purchase is currently in transit but appears as though I will receive it days ahead of what I had anticipated. I have already praised this site to several boating friends and would highly recommend them to everyone.
Donald
4/2/2014
What a great experience!!! I ordered a Yakima bike carrier on a Saturday night and almost immediately had an order confirmation. The next day Sunday I received and email telling me it was in the process of shipping. And later that day a follow-up email told me I would receive expedited delivery. I writing this on Wednesday after receiving delivery of my item, in just three business days! And all I requested and paid for was UPS ground shipment. Great job etrailer.com!!!!
Oh and PS…the Yakima bike carrier is fabulous!
Douglas
4/2/2014
This is not my first time ordering from etrailer.com, and it wont be my last! A great selection of products at good prices. My most recent order shipped within 2.5 hours! Amazing!
Erik
4/2/2014
Thanks for your interest in my opinion about the products i ordered recently but I can't help you with that because I have not used them yet. Everything ordered will be used on a trip in August so I won't be doing anything with them until shortly before that. Sorry I can't help you more with these particular products.
I will say that I have been doing business with etrailer.com for a lot of years now and you have clearly become my vendor of choice for just about everything I need for trailers, 5th wheels, motorhomes, tow vehicles, and RV stuff in general. You always have the right product at the right price and can deliver in the right amount of time. I am especially grateful for your generosity with information. I always know I can visit your site to find out what the right part is, how it works, and why it's the best choice. Even if I don't ultimately buy an item I can make an informed decision about it after looking at your site or talking to one of your support people. Thanks for being so easy to do business with and for having the right stuff every time.
Glen
4/2/2014
The lady that waited on me was very pleasant and helpful. Because she inquired even though I thought I knew what I needed, a fit issue was evaded. It turns out the pickup I have is not like the year before or after. And the one I will be getting will bolt up instead of clamping. Which I like a lot better. She also visited just a moment. Very nice instead of get the money and go. Thank you!
Harold
4/2/2014
Finally a company that knows customer service. From all the positive reviews the ordering process to the early delivery and the quality product. Great experience!
James
4/2/2014
Great service, better than expected. Looking forward to arrival of Hitch sooner than anticipated with upgraded deliver. Price was excellent and very happy with customer care and service. Thank you.
Joseph
4/2/2014
Great site. Fast shipping. Have recommended to a couple of my buddies.
Josh
4/2/2014
You had everything that I needed at great prices.
Kathy
4/2/2014
I ordered a Stromberg Carlson 5th wheel tailgate. It arrived quickly. I could not get the tailgate to fit. The guys at etrailer helped all they could and bent over backwards but eventually they gave me the phone number for Stromberg Carlson. It turns out that the tailgate was boxed wrong and in fact was not the right tailgate. They offered to send the right one. The only difference was the pivot tubes were too long. I got the specs from Stromberg Carlson and since I have a fully equipped shop I modified the tailgate and now it works perfectly. For my trouble Stromberg Carlson sent me some free goodies for my 5th wheel. In the end I am very please with both etrailer and their suppliers. Next time I need something this is where I am coming.
Larry
4/2/2014
Had an awesome experience with my order. Ordered at 11pm at night and received a confirmed shipment notice at 5am the next morning. Received my bike rack in 2 days even though I used standard 5 - 7 day shipping. Product is great and working perfectly. Thanks for a great experience.
Louis
4/2/2014
Received hitch unit this morning. Thank you for faster shipping at no cost. Installed unit by myself in approximately 40 minutes. Instructions were excellent and easy to follow. Very pleased with entire shopping and installation experience. THANK YOU!
Luther
4/2/2014
I was pleasantly surprised with an upgrade on the shipping of my order. This was unexpected but I sincerely appreciated the special service I received on my order. Thank you etrailer.com!
Michael
4/2/2014
This is the second hitch I have purchased from etrailer in the last 2 months. The experience with etrailer was excellent both times and a good example of how a business should be run. Thanks and keep it up!!
Mike
4/2/2014
I have purchased several things from etrailer.com and have been extremely pleased with the price, service, and friendliness of the staff.
Paul
4/2/2014
Purchased wiring part 22292 for a 2013 Ford F150 STX. This truck had a 4way/7way package installed without a brake controller. Installed a Tekonsha 90160 brake controller. The wire connector was longer than expect and higher quality than expected. With my truck came a pigtail and fuses brake controller package in the glove compartment. I found that to have the brake controller work properly I had to install the two fuses in the package. Delivery took about a week, but I was not in a rush.
Paul
4/2/2014
It was a very easy task to accomplish in a quick way. I cannot think of any improvements that you could make with this program. Thanks.
Richard
4/2/2014
Awesome service ordered a winch and strap did not oay for express delivery. Etrailor took it upon them self to upgrade my delivery at no charge!!! Thx alot!!!! Just waiting now.....
Robert
4/2/2014
Very nice. Less than 2 hours from order to ship. It was pleasant that the emails that I received were personalized with the name of the person who sent them and/or did the work. I will use your site again for any future needs. I am only waiting now to see how well the package was packed.
Rusty
4/2/2014
I cannot tell you how quick and efficient they are in processing your order. I was concerned it would not go out in enough time and emailed them back my concerns and they expedited my shipment in 5 mins. Excellent customer service. I highly recommend them.
Stephanie
4/2/2014
PLACED MY FIRST E-TRAILER ORDER FOR AN L.E.D RAM HITCH LIGHT @ 5 PM . AN HOUR LATER I GOT ORDER CONFORMATION , AN E-MAIL REGARDING FORTH COMING SHIPMENT INFORMATION . AND BY 10 PM , NOTICE THAT SHIPMENT WAS MADE . EXCELLENT SERVICE OVERALL . WILL NOT HESITATE TO MAKE ANY FURTHER TRAILER RELATED PURCHASES .
Timothy L
4/2/2014
Best Customer Service that I have come across in a long time, I received everything in perfect condition, great packaging and super fast delivery will purchase from etrailer again.
thank you for the great service
Tomas
4/2/2014
My experience with your site was several cuts above many other sites. Ease of searching, the personal touch after an order with a persons name, and again the personal touch letting me know that my products were shipped with tracking data, including a map of where the origin was in relationship to my shipping location. The free shipping above a certain dollar amount was an incentive. Excellent
Trubridge, Inc.
4/2/2014
I called early and got info, Stephanie H gave me her ext. I called back letter and her # was busy! left a message and VERY SHORTLY Stephanie call back. I placed the order. Stephanie was very very helpful. I have etrailer on my home page, tnx, bill PS, give her a raise!
William
4/2/2014
I am very impressed with the personal service I received at etrailer, even though the item I ordered was back ordered Kelly kept me informed of the status of my order and managed to have it shipped very promptly even prior to the date I required it, very nice to receive personal attention to details like this, thanks very much Kelly and etrailer.
Allen
4/1/2014
The mirrors arrived Monday evening and I tried them on Tues morning. They fit very well, and they seem to be as advertised. The true trial will be this spring when we get a chance to travel with our 5th wheel trailer. I was impressed with the timeliness of delivery, and the heavy duty shipping container which helps deter damage.
Bob
4/1/2014
Yes, I will take a picture of items purchased and get them back to you.
I have purchased many time over the past 2 years and the packaging of items has been outstanding! The items are wrapped and separated and cushioned appropriately. And even shipped quickly. am very excited to continue to purchase items and build a business with the help from Etrailer.
Brandon
The Trailer Guy
Brandon
4/1/2014
Excellent!
Carlton
4/1/2014
Have used you twice. You sales assistants have been very helpfull and polite. Always been able to handle my orders. Last time called manufacture to obtain answer to may question.
G. Thom
4/1/2014
Unexpected superior service. It was surprising how fast emails were received to confirm my order and notification of the shipping in less than 4 hours.
Harland
4/1/2014
Excellent service - speedy processing of order
Jason
4/1/2014
I ordered a 5th wheel hitch and mount from etrailer but UPS damaged my order. Etrailer sent out my replacement the next day of hearing what happened. The guest service is amazing and they are very quick to respond with any issues or questions I have had. I would recommend them to anyone. Definitely made this difficult experience very easy to deal with. Thanks Etrailer.com.
Joseph
4/1/2014
Web site easy to navigate, found everything needed at one place and quick shipping. Very informative
Larry
4/1/2014
The overall experience was great and the representative that helped me was even better than great. I had been looking for a certain part all over and no one had it stock and they asking almost double then what Etrailers had it advertised. The customer service rep named Brenda S. went out her way to call the vendor and see If there any way they had this particular part available throughout the whole country. She found it and had it shipped directly to me thus saving me time and money, Thanks Brenda your awesome.
Lazaro
4/1/2014
It was unexpected to have gotten the upgrade on the shipping to 3to5 days & I am glad. thanks to Shawn at etrailer.
Marvin
4/1/2014
awesome company to deal with. Expedited my order received earlier than expected. Thought I could short cut the wiring I was wrong had to go back to get the correct wiring harness from them. Should have just listened to them the first time.
Nelson
4/1/2014
Your Associate was very helpful and knowledgable. He has followed-up on shipping details. I would shop etrailer again for sure.
Randle
4/1/2014
I would recommend etrailer to all my friends. Placed my order on Tuesday and they actually shipped it out express at no extra cost to me. Received my product in great condition and earlier than expected. The product matched up perfectly with my car, no issues whatsoever.
Thanks E-Trailer.
Ritch
4/1/2014
Everything was good.good deal.
Ron
4/1/2014
I was able to navigate the website easily to find the product ion I was after. Once I narrowed my selection I was able to get expert info on each product and see it in use via the videos. Another key helpful tool was the Q&A tab that allowed me to understand more about the product and the exact components that were needed to complement the product I was purchasing.
Scott
4/1/2014
Ordered several different items and was impressed with how quickly the order arrived, intact and correct, to my house.
Scott
4/1/2014
Received pretty quickly and in good condition. Works as expected, release is a little stiff but otherwise works great for us.
William
4/1/2014
Was the best customer service Ive ever experienced. I will be back. Better prices than local shops and more information.
Adam
3/31/2014
Excellent customer care!
Alan
3/31/2014
Am pleased with the professional service afforded me by your rep. Christy. She did research for me on the brackets needed to attach the fenders to the boat trailer Im working on. Unfortunately the ones available needed modifications so I opted out on them but I did buy the fenders. I appreciated the help and effort Christy provided though and will be a return customer.
Brad
3/31/2014
I ordered a hitch on Wed. evening and received it on Sat. Best price I could find and excellent service!
Catherine
3/31/2014
Quick and easy ordering...shipped an hour after order...upgraded delivery time at no cost to me...WHO ARE THESE GUYS? This is consumer heaven.
Conrad
3/31/2014
You did a real nice job taking my order. Everything was explained when I asked a question. Thank You very much. Keep up the good work
Gerald
3/31/2014
Prompt response on shipping notification, if I receive the products before Thursday April 2nd, I will order a complete load equalizing hitch setup also from etrailer.com.
Kindest Regards,
Hank
Henry
3/31/2014
As usual, easy to order,fast delivery, quick install and great prices. You guys are tops.
On Thursday March 24th I placed an order for two items. Before I could go to my e-mail to get my conformation my telephone rang. It was customer service telling me that one item was out of stock at this time and did I still want to order it and I told them I did. On Monday March 28th one of the items was at my door. Customer service is out standing and right on the money. Another great job. I am one happy customer. Thanks a lot etrailer . Jim B.
James
3/31/2014
Etrailer has the best customer service of any company I have dealt with in several years. I ordered a base plate and custom wiring harness for my 2014 Jeep Wrangler. I received a call from etrailer that the wiring harness was back ordered and the company that made the harness could not give a shipping date. I was offered to change to another harness Hoskins but I decided to go with the TrailerMate since I had prior experience with that brand. I told etrailer to send the items together when the wiring harness was available. I received an email about a week later that said the harness was still not available and I then ask to have the base plate shipped and I would continue to wait for the harness. Etrailer shipped the base plate and I received the wiring harness a week later. During all these changes etrailer kept me informed of what was taking place and offered to help me in any way I needed. Etrailer is a outstanding company and I try to spread the word to all my RV friends.
The Roadmaster base plate worked well. However Roadmaster needs to have an update on their instructions from 2012. There are some changes for the 2014 but they become obvious as you install the base plate. They also should include shims for the passenger side base plate where it fastens to the main frame or correct the fit. As others have stated make sure you have a die grinder or at the least a drill that will accept a grinding stone to enlarge the holes on the frame of the Jeep.
I used a three inch metal cutting wheel to trim the plastic rock shield around the base plate. I lined up the holes used to attach the shield and marked the area where the base plate needed trimming with a sharpie. The cutting wheel cuts so quick through the plastic I didn’t need very much cleanup of the trimmed area. Just a note the push in plastic pins for the shield must be for one time use because they would not hold the shield tight after they had been removed. I replaced them with bolts, washers, lock washers and nuts. The shield is now solid.
James
3/31/2014
Super fast FREE shipping, got the hitch in 2 days. the video posted of the installation was step by step and on point. pulling a trailer in 45 minutes! Saved $200 doing it myself!
Jason
3/31/2014
I have had nothing but good service from etrailer. The biggest problem I have seen from comments is that people need to READ the description of an item before ordering. Many differ wire combinations to just pick the first item you see.
John
3/31/2014
Well so far I think is is going great!! I an a first timer on etrailer I ordered this morning and within a few hours the order has shipped. I do not recall any other order that haas been given this much attention and communication. Thanks etrailer keep up the good work……!!
Kieran
3/31/2014
It was very easy and there were options for the shipping so that the shipping cost were not so high as it is with some internet sites.
Leon
3/31/2014
Ground shipping came fast, 5 days. The package was well packed to protect product and I was able to install the harness in a minimal amount of time. Quality was as expected. Only con was self tapping screw not stainless Steel, so I had supply one. Minor yet, a must in Floridas salty water and air.
Mark
3/31/2014
I love etrailer.com. Ive ordered from them before and now I need another hitch - this is my first and one-stop shop for this kind of product. The service has been great both times, shipping is fast and free shipped same day both times : .
The install videos are a great help too. Not having to mess up my car by guessing what to do to get into the wiring and all is a great bonus. I give them 5 stars all the way around.
Patrick
3/31/2014
Items arrived as promised but at late hours 8PM.
Box was damaged and opened on several sides.
Nothing missing.
One item was broken. Contacted etrailer. Waiting for response to replace the broken part.
At the exception of the plastic tube cover American flag made of plastic, cheaply made, the rest of the hitch parts seem to be of excellent workmanship. Exactly what I was looking for.
I will definitely order other products in the future.
Patrick
3/31/2014
Wonderful communication.
Patrick
3/31/2014
ordered hitch and wiring for a 2002 Durango . both arrived on schedule . great job . delivery was fast , instructions were clear . hitch and wiring fit perfect . thank you .
Richard
3/31/2014
This company is terrific. I had a problem with a backup camera, sent an email, and got an immediate response followed up by a replacement camera within days. I highly recommend etrailer as a company that gives high priority to customer communications and service and stands behind its products!
Robert
3/31/2014
Outstanding service and communication .Most responsive company I have ever ordered from.
Roger
3/31/2014
I was very pleased with my purchase from etrailer.com. The site was easy to navigate and they had a variety of kayak mounts I could choose from, along with very competitive pricing. Shipping was prompt and included in the price, which was nice. The product was as advertised and I am completely satisfied. Great price, Great products and Great service ! What more could you ask for? Thanks e-trailer I will recommend you, of course.
Timothy
3/31/2014
I was very impressed. My ball mount receiver was received much quicker than I expected as etrailer upgraded my shipping at no extra cost. Great Product although I havent used it yet but it seems very heavy duty.
Trevor
3/31/2014
The selection was great. I ordered a kayak carrier from an ebay seller and even though I asked him and he said yes the bolts, nuts and brackets did not come with my Thule carrier. Etrailer had the parts at a reasonable rate and I ordered them and received them within a few days. This saved the day for my kayak trip and kept me from having to throw away a good set of j style carriers.
Ben
3/30/2014
Good fast service with excellent product. Was kept well informed as to what was happening. Nice business to deal with..
Curtis
3/30/2014
Great customer service. John was my contact, and he did a very good job comparing two different products to me.
Dale
3/30/2014
All I can say is WOW! Asked a question on email and BAM! Within an hour it was answered. Ordered it on a Saturday and Wham-O! Its already shipping out! Who could ask for anything more!
Donnie
3/30/2014
What a wonderful store...you have everything and vidios to go with them...I will recommend you to anyone...: : :
Elaine
3/30/2014
Ordered a light for my trailer on March 18th and received in N.B Canada on the 28th.. Excellent service from this company as well as great prices and affordable realistic shipping costs.
ALWAYS have great service from them..
Thank you
George
3/30/2014
Orders a trailer hitch for our Mazda 3 Hatchback so we could use the bike rack. Came in a very timely manner, works great. installation was a breeze. Would do business with etrailer again.
Jack
3/30/2014
I am extremely happy with the service that Ive received. etrailer always has what I need, there is no reason to shop anywhere else.
Jacob
3/30/2014
good fit nice hitch
James
3/30/2014
I have had a great experience with e trailer I ordered my parts got responses from customer service letting me know my part was in stock and another one informing me it shipped all in the same day! Not only that but e trailer upgraded me from standard shipping to 3-5 day express for free! I will be recommending e trailer to friends and family. I will review their product as soon as it arrives
Joshua
3/30/2014
The items arrived quickly even though I had them shipped the least expensive way. They fit perfectly and it sure beats having to tap into the wiring and rig up a fit for the trailer.
Michael
3/30/2014
The hitch is great. Well made, with just the right . I couldnt find this hitch anywhere locally. Also, the shipping couldnt have been faster. Great run company with great products. Thank You.
Ted
3/30/2014
Great service and value. Product arrived ahead of schedule at no extra cost.
Thomas
3/30/2014
Loved the service, emails, and ship time. I got my bike rack before the hitch i ordered from a competitor. Then the competitor delayed the ship date - i cancelled my order with the competitor and ordered the hitch with etrailer.com, it will be here before the competitor would have even shipped it, even ordering it a week later!
Aaron
3/29/2014
I have not yet received my order but I am SO VERY impressed by your service. I received an email almost immediately saying the item I purchased was back ordered and offered another product that is in stock, When I called the 1 -800 number I actually got to speak with a REAL PERSON! What wonderful change of pace from the automated response that I usually have to endure! Really appreciate the concern for real customer relations!!
Ann
3/29/2014
Wow, Thank you ! I just placed my order this afternoon Saturday. Your communication since has been phenomenal and I have a tracking number already. Again, Thank you for communicating so well with me.
Bernard
3/29/2014
Online shopping experience was very easy. Had a specific question and called Cust Service and was very satisfied with that as well.
Clinton
3/29/2014
I purchased hubs and wheels from etrailer.com and was fortunate enough to shop while there was free the shipping opportunity available. Their prices beat any other place locally or online, plus the bonus of free shipping is a wonderful blessing. The etrailer website was very easy to navigate and find the items I wanted. You also have an excellent selection of products.Thank you for being there.
David
3/29/2014
Vince was very helpful Thank you
Donald
3/29/2014
Very pleased to see the UPS truck yesterday. Order was delivered very quickly and in perfect shape. Thanx for anothe pleasurable etrailer experience.
Gale
3/29/2014
Item as described. The fit was perfect. Instructions were spot on. I was able to install the hitch on my Subaru Crosstrek myself with the use of a floor jack, but two people would be more ideal. All in all good follow through by etrailer.
James
3/29/2014
Found items I was looking for very easy. The shipping - well it arrived 4 days before I expected!! Great service- great product. Better than OEM not cheap knock offs
Jeffrey
3/29/2014
I had originally ordered the exact same hitch from Amazon, for about the same price negligible difference, I dont even remember exactly but after I few days I checked and it wasnt expected to ship for 2 MONTHS. I cancelled that order and ordered from etrailer.com. It shipped in less than 24 hours. And they emailed 3 times to tell me the status. Quite a difference. Would definitely recommend going with etrailer over Amazon.
Jennifer
3/29/2014
Thank you etrailer! The pictures and descriptions of the Thule replacement parts I needed made for a wonderful online shopping experience... Your communication through the shipping process over exceeded my expectations and my parts arrived ahead of schedule. I look forward to future purchases from etrailer and would recommend them to everyone.
Joe
3/29/2014
The folks at trailer.com rock! I placed an order for a set of tires and rims on a Saturday morning for one of our cargo trailers that was dead in the water because of old, failed tire. They were able to get a new st shipped out of their warehouse that day for me. Thats great hustle and customer service. I have a lot of trailers on the road and they continue to earn my repeat business.
John
3/29/2014
My order came extremely fast. The spare tire mount was easy to mount and worked well with the mounted tire.
Joseph
3/29/2014
I actually was referred to you guys from a friend. You described the product very thoroughly and I liked the visuals. The ordering process was very easy. I like how I got a personal email from George J. Also Shawn B upgraded my shipping for free so I can get my hitch quicker without a charge. Thanks!
Lisa
3/29/2014
I ordered a Curt Q24 C16245 5th wheel hitch, a C16424-204 Curt Custom kit, a wiring harness C51-97-410 90 degree. Also sound dampeners and a tube of diaelectric grease. Everything arrived in very good shape. Packing was excellent. I mounted everything today and am looking forward to see how it compares to my old hitch. This was ordered for a 2014 Super Duty and I was impressed the way the brackets fit the frame and the ease of mounting and installing everything. Thanks again, Monte Espe
Monte
3/29/2014
Real good people to deal with. Great communication. With free shipping I received my hitch in 2 days!
One spacer was missing, but I called and they handled it immediately.
Richard
3/29/2014
I am very happy with Titus in sales and Mark M in your tech services dept. I had a problem in matching the shank that came with the WD system I bought. Both of these folks jumped through hoops to resolve the problem. Mark spent quite a bit of time with me to find a shank that should solve my problem. Outstanding service. Great prices too. Thanks again and Ill be back when I need any equipment that etrailer sells.
Robert
3/29/2014
Nick L. was really helpful in recommending several options for a weight distribution w/stabilizer system for towing our new travel trailer. He was very knowledgeable and took our needs as well as the specs for our tow vehicle and trailer into consideration. He even upgraded our shipping! Great customer service and I will be happy to shop with eteailer.com again.
Tara
3/29/2014
etrailer.com has the most knowledgeable staff on the products they sell that Ive ever encountered. Carla M. helped me past my confusion and get just the right available items I needed. Plus, my order was shipped promptly. Thank you etrailer.com and Carla M. for the great service. Youve earned a life-long customer.
Thomas
3/29/2014
Outstanding service. Thank you
Thomas
3/29/2014
Etrailer had the parts I couldnt find locally so I tried it . Almost instantly I received a email from customer service letting me know they had my order in stock and would be sending it out.4 days later it arrived just as advertised.
Adam
3/28/2014
I was very pleased with the help from etrailer. The order taker very helpful in getting the correct parts I needed for my Blue Ox base plate. Good job.
Becky M
3/28/2014
A great company to deal with. I wish more were like them. I plan on doing any and all business I can with them.
Brian
3/28/2014
Good website, wide range of inventory, and prompt response on orders.
Chad
3/28/2014
I ordered the Rhino Rack 2500 on line for my Ford Edge that has a panoramic roof . Within one hour the rack was installed Shipping was fast , 5 days. Customer service was professional and helpful with my questions . Doing business with eTrailer sure beats driving around town shopping !
David
3/28/2014
I recently purchased a loadlifter 5000 and installed it on my 2013 GMC 3500 Dually. After asking which would be the best fit for my truck which has a BW turnover ball underbed hitch I was directed to this airlift kit. Shipping was fast and installation was easy. The only thing I might add is with my underbed hitch I was able to use the u clamps on the upper rear bracket. Great product, service, and plenty of information to make the install easy.
David
3/28/2014
Great service and fast shipping. I recommend them for all your trailer needs
Doug
3/28/2014
I was very impressed with Katie D. She was not only very pleasant but she took extra time to call Thule to make sure that what I was ordering would fit my bike rack. I look forward to the next time I order from your company. Keep up the pleasant attitude!
Doug
3/28/2014
So far, working with e-trailer has been outstanding!! I dont think Ive ever had such good, attentive customer service as I have with them. As soon as I ordered I was getting e-mails keeping me updated on the status. Not only that, I was upgraded to express shipping at no additional cost! I got the hitch in 3 days! So far, the assembly was very simple, I just need to put it on my car. I will make sure to post pictures when I do!!
Gloria
3/28/2014
It was so easy to figure out what I needed. And it shipped extremely fast.
Jacob
3/28/2014
The product I ordered was back ordered everywhere. Etrailer left me a voicemail and sent an email the same evening I ordered informing me of the back order. They called again and sent further updates when they had more information and again when it was ready to ship. The shipping date was within the estimates they had provided. Excellent Communication!
James
3/28/2014
I have to say that doing an order by phone is a lot easer than to place it on line. I prefer talking to a person like Cathy, she was not only very friendly but extremly helpful and professional.
My experience with etrailer was very good and I will use etrailer for all my future purchases.
Thank you Cathy,
John.
John
3/28/2014
Good customer experience. The hitch is well made and easy to install. It only took me 1/2 hour to install by myself. I would recommend the hitch to other people.
Jr
3/28/2014
Both products ordered were exactly as I expected.
The brake controller was very easy to install.
Delivery time was better than expected.
I have used e-trailer before and will again.
Mark
3/28/2014
Great service and fast shipping,also open on Sunday.......
MC
Mike
3/28/2014
The online shopping process was about the same as any other business, but I was most impressed with the customer service. I had errantly order the same item two times two separate shipping costs as well. Within minutes, I received a telelphone call asking me if I had intended to make both purchases, or if I had made a mistake. They promptly cancelled my duplicate order, saving me the hassle of returning the item, and obtaining a refund.
Stephen
3/28/2014
Excellent service and fast fast fast, received my order within 3 days. Thanks etrailer job well done. This is the second order I have placed within a few months no disappointments.
Ted
3/28/2014
I was pleased with everything I purchased. The order arrived sooner than expected. The hitch and the wire harness went on exactly as it shown on u-tube. thanks bud
Bruce
3/27/2014
Wonderful service - - had exactly what I wanted at a reasonable price and great shipping price. Ordered on late Sunday afternoon and received it by Wednesday. Very happy!
Charles
3/27/2014
great service and nice people
Galen
3/27/2014
Very good products and fast shipping.....Ill be back.
Gerald
3/27/2014
Your website is easy to navigate, found what I needed fast, and good prices, plus the free upgrade on my shipping made me very happy
Hammons
3/27/2014
Bought a trailer tire and rim and it was perfect and
all ready to go. I didnt even have to put air in the
tire. I received it in 3 days.
Great price, great service
Howard
3/27/2014
Perfect transaction! Delivered in a timely manner to Sampson County-North Carolina.
Jason
3/27/2014
I bought a Primus IQ brake controller a yew years ago that the boost function quit working. I liked the controller a lot so I was disappointed that I had to deal with this problem, However I made one call to etrailer.com and they immediately took care of the issue and within days I had a new controller for no charge. Hands down the best customer service ever! Thank you etrailer.
Ken
3/27/2014
The perches was promptly shipped as promised.
Kurt
3/27/2014
Amazingly fast shipment to Alberta - 4 days from placing my order!!!!
Les
3/27/2014
Cannot believe the service. from this company....Phenomenal does not cover it. Fast and easy and follow up and communication is awesome. I really wish ever company I worked with was this good....no kidding I am blown away.
Lewis
3/27/2014
Etrailer was the only place I could find what I needed for my ski rack, and for that I thank you also the shipping is fast and the price is very good. Again thank you I will be back!!!!!
Lewis
3/27/2014
EXCELLENT AND FAST SERVICE!
Lowell
3/27/2014
It was just want i wanted and parts fit great
Michael
3/27/2014
Once again Etrailer deliver outstanding service. Etrailer is my first stop for all my boat trailer needs. Etrailer has easy ordering and quick shipping. Their staff is knowledgeable on all parts they sell.
Michael
3/27/2014
outstanding
Michael
3/27/2014
Fantastic – Great service and great product. I’ll be ordering again today..
Mike
3/27/2014
Very fast shipping.
Mike
3/27/2014
This was the best on line experience I have had in a very long time. Excellent customer service, easy to use web site to place an order and great communication. Keep up the great work!
Peter
3/27/2014
great service never any problems
Randall
3/27/2014
Excellent service and shipping time
Robert
3/27/2014
Order acknowledgement sent to me within about an hour of ordering.
Shipment left their facility the next day. I used UPS Ground - Free Shipping with tracking information attached.
According to UPS tracking, I will receive my product on Friday - tomorrow. 5 days from date of order
I hope the product is as good as the service.
Thanks etrailer - Job well done.
Scott
3/27/2014
Product was easy to find and order. Great price and it arrived ahead of schedule!
Scott
3/27/2014
Every time I look around online for the cheapest trailer parts, I find myself always placing an order through etrailer.com. Even with shipping costs, the price is still less than the competitors. I cant really compare quality of parts, cause I have never had to order trailer parts in the past but everything that I have received thus far seems perfect! I look forward to ordering from you in the near future
Shawn
3/27/2014
very good
Steve
3/27/2014
I have to say these guys are excellent. Within an hour of placing my order they had sent a number of emails keeping me updated with the status. The last message informed me that my order had shipped and contained the tracking information. That is what I call customer service. Having what I wanted for a reasonable price seems to be icing on the cake now. Thanks.
Steven
3/27/2014
When I was looking to purchase a hitch mounted bike rack, I started my search on eBay. Once I got an idea which one I wanted I wanted to double check pricing and product details to make sure I was getting a good deal on a good product. In the process of doing that I stumbled upon etrailer.com while searching the products. I discovered that they had a huge selection and fantastic prices, including free shipping. And with a heavy bike rack, that can get pricey.
I cannot tell you how happy I was that I made my purchase with etrailer.com. Not only was the price great, but the shipping was super fast. Their communication was awesome and now that I received my bike rack, I am extremely satisfied!!
Theodore
3/27/2014
From the first time on the site, I was impressed. The excellent videos, proper tools and ease of navigating the site told me this was the right place. I had an estimate of approximately $600 dollars that did not include wiring or the other accessories need for a full installation. For less than $250 I got it all!!!!!
Waiting for parts to arrive, will post additional information then.
Thom
3/27/2014
great job everybody, fast ship, great price, i WILL order from you again !!! Thank You !!!
Thomas
3/27/2014
Overall my buying experience was good. Rose G was patient and plesent no pressure to purchase anything I didnt need. and she even recommended an item I had overlooked. Bottom line I would recommend your site to a friend. To be honest with you it might behoove e trailer to send out this e mail after the customer had received their purchase. I mean taking an order is one thing, receiving the parts and service they ordered is another. In business its not the big that eats the little its the quick that eats the slow. Thomas D
Thomas
3/27/2014
Etrailer.com is awesome! I have purchased their hub kits, as well as complete drum/hub setups. The free shipping is great, also!
Allen
3/26/2014
Very happy to find the right mount for my hitch. I received the item sooner than expected. Slightly loose fit considering both hitch and mount are from Curt, but overall happy with the item. Very courteous people at etrailer. I would buy from them again.
Christopher
3/26/2014
This has been a great experience within minutes of placing my order I received confirmation that the part I ordered was in stock and few minutes later, that it been shipped and updated to priority delivery at no extra cost to me. Thanks so much!ll
Dallas
3/26/2014
The customer service staff was excellent, they located my hitch and got everything to me on time to pick up our new trailer, this is the second time I have ordered from them and they are a top notch company, and great to deal with. I highly recommend them.
Dennis
3/26/2014
I was totally impressed with the phone service I received. Dealt with Vince and he kept me up to date with my order on what was going on. Two phone calls just to let me know what was happening......Great knowledgeable servicethanks Vince.
Fred
3/26/2014
Great products with excellent service! Thank You!
Jacob
3/26/2014
On line catalog was easy to negotiate.
Items needed were available.
Best price I could find.
Was shipped the same day I ordered.
You cant beat it!
James
3/26/2014
This is my 3rd order with etrailer.com. Always quick, accurate, & great customer service. 5 star rating!
James
3/26/2014
Juanita and Sabrina did an excellent job of following up with me. The unit I ordered was back ordered until the end of April. They let me know immediately and assisted me with finding a substitute unit that was very close to what I was looking for and saved me some money. Juanita let me know when the unit shipped and gave me a tracking number to monitor. Nice recovery and delivery of services to your customer. They need a raise!
James M
3/26/2014
Item shipped in about 15 minutes after ordering .UNBELIEVABLE !!!!
Jamie
3/26/2014
Sometimes when buying things on-line, its easy to feel disconnected with your purchase. I really appreciate the communication etrailer.com has provided. Ill definitely be order stuff from these guys and ladies Im sure again.
Jason
3/26/2014
Great selections/products, incredible service & shopping time! Will continue tonpurschasebutems from this company.
Jeff
3/26/2014
Great Service, Thank you
Jerry
3/26/2014
Placed my order on late Friday and received item on Tuesday....incredible shipping. Refreashing to see a business exceed expectations.
Jim
3/26/2014
E trailer has exceeded my expectations all 3 times I have used them. Shipping is always super fast. Communication is the best I have ever experienced. Plus all the information and instructions on their site is great. I dont even shop around anymore, I just go straight to E Trailer.
John
3/26/2014
Excellent
John
3/26/2014
This is the second order Ive made to etrailer.com. There has been issues with both orders, neither of which were etrailer.coms fault. Both times the support has been amazing, following through right up til the completion of the order. I didnt think support like this existed in the .com world. I would definitely recommend etrailer.com to anyone and it was recommended to me by a friend.
Ludovic
3/26/2014
fast and courteous response, and answered all my questions
Mike
3/26/2014
This is by far the best site for all your trailer parts and accessories with great prices and fast shipping
Richard
3/26/2014
lights are bright & came in a no damage
Robert
3/26/2014
Very happy doing buisness with etrailer
Robert
3/26/2014
Amazing - this is what online retail is supposed to be like. Selection, information, on shelf availability, prompt shipping, all with a fair price. Your consistency has earned you my repeat patronage!
Rodney
3/26/2014
Great web site, easy to find what I was looking for. The prices are great for what I was after. Best of all ETrailer is very fast at shipping, ordered today and shipped today. I have etrailer.com in my favorites and will be looking there first for parts and equipment.
Ronny
3/26/2014
Im shocked how fast I received my wheel chair / cargo basket. I ordered it on a Tuesday @ 3:00 P.M. and received it the next day around 2:00 P.M. I havent even had a chance to open the box yet. Im sure the quality is everything I read in your comments section.
Russ
3/26/2014
Shopping with you is painless. Cant think of anything to make your service better. If I ever do Ill let you know.
William
3/26/2014
You learn how serious a company is about customer service when there is a problem. Nikki R. , Donnie Y, and Bill, were great! This was the first time I have had a mix up with an order. An amazing team. Thanks!
Alan
3/25/2014
I was very pleased with the service I received from the Representative who helped me today
I placed order approximately 1 hour ago and received notification that my Item was shipped
Will let know when shipment arrives at my residents Thank you Hope the Product is as GOOD as the SERVICE. UPDATE: I sent you a comment the other day when I placed my order on how Efficient and Courteous your personnel were and how quickly they let me know my order was on its way and I received the same courtesy from UPS with their tracking System I am a retired Teamster Glad you used their service I also left message on answering machine of my need for another SHIM Part #58207 Once again I Salute Your Company and definitely would recommend to any one Will let you know what my results are
Thank You very much A H Schmitz Harrison Ohio
Allen
3/25/2014
Jeff A. upgraded me to rush shipping at no extra charge.
This shows excellent customer service. I will do business with etrailer.com for all of my future trailer needs.
Angus
3/25/2014
What a pleasant surprise. I was notified that shipping had been expedited on my order.
I truly appreciate when folks not only do their job, but go above and beyond. This country could use a lot more of that mindset.
Thank you so much and keep up the good work. This was not my first time to use etrailer and before it has been great as well.
Baker
3/25/2014
Wish more people conducted business like these guys. First Class…
Brian
3/25/2014
One part was backed ordered. Not only did they email me but about it, but called me and asked if they needed to make a separate shipment! Best customer service ever! Good quality and Cheap!!! :-
Dan
3/25/2014
I had a great expierience with etrailer it was shipped in a timely fashion and boxed extremely well assembly was easy as per there instructions i would defintely recommend to anyone
Daniel
3/25/2014
It gets annoying to have to buy everything online and wait for it to be shipped and have it cost even more on top of the item. The etrailer prices are good, I selected the free shipping and they upgraded my order to a faster delivery and didn’t charge me! That was really nice…..Thanks
Dwight
3/25/2014
Standard shipping was upgraded to Priority at no extra charge...!
Fred
3/25/2014
I purchased a tailgate that did not fit correctly and the professionals at etrailer resolved the problems in a matter of moments. This is truly a professional and customer driven organization that I endorse with no reservations.
Gary
3/25/2014
Very, very fast shipping! Item worked perfectly! hanks, will do business again.
Ignatius
3/25/2014
My second order. SUPER FAST shipping and EXCELLENT prices
Jeffrey
3/25/2014
.Matt spent considerable time on the phone with me to make sure I was ordering the correct bearing buddies and grease seals for my boat trailer.
The parts arrived two days later and fit perfectly !!
JK
John
3/25/2014
The product is simple, what I want to talk about is the service. I wish all companies were as professional and quick to help out and serve their customers as these guys. This time I dealt with employee Cole J; absolutely great person to deal with and I feel went above the norm of service to get my part to me quickly in addition keeping me updated on my order. GREAT.
Lane
3/25/2014
We order a hitch and the customer service was awesome!! I had an email as soon as the order was placed. The shipping was so fast I would have never guessed they would be this good.
Lisa
3/25/2014
I received an email right away that my order was placed and being processed. Within a few hours I received an email that my order was shipped.
Very nice and efficient !!!!
Mark
3/25/2014
Their GREEEEEAT orders ship fast .
Mike
3/25/2014
Ordered mirrors for my 2013 Ford F150 and didnt need to fumble around looking at pictures. I put in my truck info and voila.......an assortment of mirrors popped up. For fit specs I called the customer service number and verified that the ones I was looking at would be exactly the ones I needed with my puddle lights and mirror equipped directional signals. Everyone was a great help. The web site is awesome but confirming and reassuring the right part will fit, customer service is out of this world.
Robert
3/25/2014
i first asked a couple of questions, on line...and recieved good answers. i then phoned and placed an order, very helpful and polite, tom
Thomas
3/25/2014
on time shipping, great customer servise, the tailgate replacement I got even fit after the my 42.5 5th wheel toyhauler dropped on it, my be a little adjustment. This is not my first time I used etrailer nor my last.. Thanks etrailer
Thomas
3/25/2014
Your office notified me the parts ordered were on back order and if I wanted to wait for them, or look elsewhere. I had time, so waited for you to ship. The parts came packaged well, and in a timely manner. Great doing business with you!!
Wallace
3/25/2014
I had a problem with pay pal, Got help on the phone ,put on my card, Good service ,Thanks Wenzell
Wenzell
3/25/2014
I would like to thank you for the prompt service we received when we placed our order for Blue Ox parts. We received our confirmation # right after the order went though, along with a upgrade in the shipping. I would recommend anyone in need of parts to check out E Trailer.com as they explain parts very well and prices are great. Thank You E-Trailer.com
William
3/25/2014
Etrailer.com by far the best site to order parts from.i have ordered two different receivers and hitches from them and they provided me kind, professional help that made ordering a breeze. I highly recommend etrailer.com.
Aaron
3/24/2014
very good place to buy parts for trailers and for your truck I will shop here again
Alan
3/24/2014
The above employee went out of his way to help me in getting the correct parts for my trailer. Without his help I would have never gotten it fixed correctly to begin with. He was kind, courtesy and again went out of his way to help. Rare.
Ann
3/24/2014
Very fast shipping. Order shipped the same day. Exact match to what I needed. Took less than 10 min to install. Very happy.
Becky
3/24/2014
The shipping was lightning fast!!
Brian
3/24/2014
I order the part on Sunday and my ordered was processed immediately. Super fast service!
Chris
3/24/2014
etrailer has excellent customer service, very product knowledgeable and a pleasure to deal with.
Dante
3/24/2014
etrailer
u have a very very nice employee in Karen, she help me so much to get product i needed.,., if she is not an owner, company should be looking her way to advance her in the company as she can be a good asset to trailer, very likeable
darrel matlock
Darrel
3/24/2014
A great place to get what you need, Very helpful if you are not sure of the part you need they will help, I would recommend enthralled to anyone
Dennis O.
3/24/2014
They were very helpful and they have good customer service. My hitch took less than 4 business days to arrive. Im glad I picked etrailer.
Eddie
3/24/2014
Quick order processing, quick delivery.
Gary
3/24/2014
Super fast service! Ordered tires at 12:00am and received
notice that they shipped the same day with a faster delivery
time than I expected. etrailer.com rocks! Also price was
The best I could find anywhere for the quality of tire I purchased. My new place to buy anything related to trailers.
James
3/24/2014
The Agents Anna S. and Rose took very good care of me. I had procrastinated ordering my roof racks and they were more than knowledgeable and able to get the parts shipped out for me same day. Thanks!!!
Jeff
3/24/2014
Inventory, price, order processing expedience, and shipping upgrade! What else does an online shopper need? Enjoyed the experience....found exactly what I was looking for and the best price of the different sites visited. Will shop again at etrailer.com.
John
3/24/2014
Get product, good pricing and fast shipping and handling!
Jonathan
3/24/2014
Good service, actually got a phone call when they had a short back order on one of my items. Fast shipping!
Karen
3/24/2014
Service was great. Parts where shipped right away.
Matthew
3/24/2014
fast shipping and great cust service
Michael
3/24/2014
Great customer service! I placed my order and 3 hours later it shipped.
Thanks
Michael
3/24/2014
Return customer. Service and products are always top notch.
Michael
3/24/2014
Easy to use website, great prices. Shipping details are not working.
Mike
3/24/2014
I just have to say that I was very impressed with my orders pricing not to mention they emailed me and stated they upped my shipping to 3 days instead of the 5-7 days. I had my Timbren Suspension spring kit in about 3-days and it was as easy to installed as they said. I will purchase from etrailer again and tell my camping friends where to get they towing parts. Great company and great products!!!
Mike
3/24/2014
Placed a order with standard shipping and Scott B notified me that not only did they ship it literally hours after I placed my order, they upgraded the shipping to express! Glad to deal with a company that still believes in customer service!!
Thank you!!
Scott
3/24/2014
Could not find boat trailer part locally, found etrailer.com website, great selection and had the part I wanted. Good price, good communication during and after transaction and FAST shipping. Installed part 3 days after ordering. Highly recommend etraile.com.
Steven
3/24/2014
I ordered a standard hitch and wiring kit for my car. The hitch arrived in good condition in three days and installed it easily by myself. I will recommend using a thread cleaning tap to remove rust from any welded-in nuts, M12-1.75 for Dodge Magnum. I was more impressed that I received a phone call from a kind young lady informing me that the wiring harness will take an extra few days to ship at 7:30pm the day I ordered it. Working that late into the evening shows great service ethic of this lady and the company in my mind. Thank you
Steven
3/24/2014
First time customer. GREAT CUSTOMER SERVICE and GREAT COMMUNICATIONS on order. I will definitely be back!
Thomas
3/24/2014
Information on products and reviews were great and sealed the deal. This is more than I planned to pay for the bike rack but the details on the advantages of the features were very persuasive. Easy ordering, free shipping, and even expedited the order.
Thomas
3/24/2014
Top notch service parts are exceptional I recomend e trailer to everyone. Thanks for the
Proffessional service
William
3/24/2014
Great prices great website and fast shipping thank you.
Bill
3/23/2014
Great communications and great product selection
Carrie
3/23/2014
Very prompt shipping. Appreciated the personal follow up. It made me feel secure in my transaction.
Dennis
3/23/2014
You guys are great!
First, shipping was very expedited, the package arrived a lot earlier than promised and the item is simple great quality. Also you took the time to look for an installer for me in my area but ended up doing it myself, I just followed the instructions of the video you sent to me and that was very easy.
I can only say now, thank you very much for your service, Im very happy with my new toy!!!
Gustavo
3/23/2014
Hi Patrick,
I don't usually submit reviews but I felt compelled to as your customer
service was first class. Very much appreciate that you got the part to me
ahead of schedule and the e-mail updates were really helpful. I would
definitely recommend you to my friends
Many thanks
Ian
Ian
3/23/2014
I ordered a Roadmaster steering stabilizer on March 19th and received it on March 21st. You just cant ask for much faster shipping. Installation was a breeze even though it took me a few minutes to figure out the instructions. After a 30 mile test drive I was pleased with the difference in my 2007 Thor Hurricane handling. Im sure when I take a longer drive Ill be even happier. Thanks to etrailer for the usual excellent service.
James
3/23/2014
Over all I am happy with everything. The products are good. The packaging was a little iffy. Box used was 2x size of what was needed, as a result small boxes inside opened due to handling. Luckily everything made it to me.
Jeremiah
3/23/2014
Excellent communication so far. Good customer service!
Jim
3/23/2014
I find very good price than others.
Jose
3/23/2014
I am very happy with the order experience. They even upgraded my shipping so I will get my purchase faster. Responded very fast to my order even on a Sunday. I will make this one of the web sites I bookmark.
Joshua
3/23/2014
I had a great experience with etrailer.com.
I chose USPS for shipping thinking that would be the faster delivery method. The lady filling the order, Lexus, called me about 30 minutes later asking if I was sure that was the route I wanted to go. USPS takes 4-7 business days and cost $75, where as etrailer had a free UPS ground delivery special going that would deliver in ~3 business days. So she went out of her way to save me $75 and get my hitch to me quicker! Who does that???
Joshua
3/23/2014
Fair prices and fast shipping are only outdone by your great customer post-order communication! Keep it up.
Michael
3/23/2014
I really appreciate you guys. It is nice to get responses from actual people. Your web site kicks butt and is easy to navigate. I really appreciated the videos of the products. It is easier to see how the accessory actually functions rather having to guess and read instructions. yes I have Hell at Christmas show me how to do something once and that is all she wrote.
Thanks for a good product and great service
Rance
3/23/2014
While moving my trailer the crank handle caught something on the ground and bent it in such a position that it no longer was operational. Thanks to Ms. Londyn R. who graciously helped me with my request and knew the exactly parts needed, I was able to install the replacement handle and put the trailer back in use.
Stuart
3/23/2014
Awesome service! My order was shipped less than an hour after I placed it.
Terry
3/23/2014
I love my experience with etrailer. Ive never had a hitch installed on a vehicle before, so I wasnt exactly sure what I needed. The website is set up very well and I was able toxins everything I was looking for, but also called customer service prior to placing the order just to make sure I was right in what I was choosing. Customer service was also outstanding, prompt, friendly and courteous! My hitch, bike rack and locking mechanism all arrived in a matter of days. Just had it installed on my new 2014 honda Accord v6 coupe and it looks great too! Thanks etrailer!
Charles
3/22/2014
GREAT SERVICE!! SPEEDY SHIPMENT UPGRADED WITHOUT ME ASKING Gotta luv etrailer.com!!!
Eugenia
3/22/2014
Great service, second trip purchasing a hitch from you. The videos make the purchase easy! Thanks!!
Joshua
3/22/2014
I am extremely impressed with trailer.com! Not only did I find the best dealwhich I verified by first finding my item in a local store and this price was lower, then, I was provided with an upgrade on shipping! I will be telling everyone. Thank you!
Joyce
3/22/2014
This was a very easy purchase. I ordered on a Wednesday evening and on That Friday afternoon it was here. It was an excellent price also had free shipping big plus and kept in the loop has soon as I placed the order and where it was in the shipping.
One other big plus was the purchase was changed to a quicker shipping method and was done at no added cost. I will tell any one looking for something they sell to buy from them.
Thanks to all in helping me get what I was looking for at a great price and shipping.
Kenneth
3/22/2014
I ordered shamrock hitch cover. Easy site to use. Good price. Fast processing and shipping. Item was good quality. E-trailer sent me updating emails about every step. Nice to deal with a company like this.
Mark
3/22/2014
I have purchased from E-Trailer several times.they have an easy to follow website so you get exactly the part you need. reasonable cost,fast shipping, quality items, and great customer service and notifications. A pleasure to do business with. I would definitely recommend E-Trailer to everyone!
Robert
3/22/2014
Easy to order fast.
Thomas
3/22/2014
Wow!! I desperately needed a part. I ordered the part at 7pm eat with a top priority and it arrives the next day before noon. That absolutely exceeded my expectations!
thank you!
William
3/22/2014
Great experience
Bill
3/21/2014
The experience i had with ordering and the quickness in which my order arrived i was very impressed with. My parts were in great shape when i got them and i will definitely use e-trailer again when i need parts. Thank you
Bruce
3/21/2014
Base plate for the Geo Tracker arrived on time, bright. shiny, heavy duty, delivery great. I talked to several auto shops, est were $225 to $300 to install. Went with least est, also both were trusty and valid auto shops. Said and done price came to $170 for 2 hrs of work. I am very happy
David
3/21/2014
Great service.
Ed
3/21/2014
Service was incredibly fast! We ordered on a Wednesday and received the package here in northern WI on Friday afternoon! The Longview mirror extensions fit perfectly with no vibration at highway speeds.
James
3/21/2014
As I have not received the product yet, I can only tell you about my experience up until now.
Which is great. I was very surprised that Tamara first contacted me. And the contacts that have followed, keeping me updated of my shippment.
I would absouluty recommend this web site to many people!
Janice
3/21/2014
This site provides some very high quality parts and they have the fastest shipping times of any site I have used! Definitely order from here again and again.
Jeremy
3/21/2014
I was able to navigate through site and locate
items needed, easy pricing is comparable to other outlets.
Jerry
3/21/2014
Excellent quality products! I expected the order to be shipped in a day or two, but I received an email saying it was shipped already! 6 hours later!
John
3/21/2014
Order a gooseneck hitch from you and was assisted by Marcia A . She made ordering very easy and was able to answer all my questions . I would strongly recommend your company to all my friends
Keith
3/21/2014
Etrailer has the best customer service Ive ever had dealing with online ordering.
Ken
3/21/2014
Customer service fantastic. Wow !!! amazing experience
for me Business plan very effective.
Leo
3/21/2014
Great customer service, free shipping offer was for 5-7 day delivery. Without even asking etrailer contacted me and set up 3 day delivery. Easy to track as well.
Roof rack arrived as advertised.
Mike
3/21/2014
Shopping was very convenient and very easy . Not much room for improvement .
Randy
3/21/2014
Probably the best experience I have had ordering on line. Delivery was fast and accurate, the website was ridiculously easy to navigate. Awesome job etrailer.com
Raymond
3/21/2014
I have been pleasantly surprized by the speedy service. The spare tire wheel mount for my boat trailer arrived evn faster than Id begun to think was normal for a e-tailer.
Id shop here first the next opportunity, without hesitation.
Richard
3/21/2014
I am very impressed by the speed, completeness and the accuracy of my orders.
I hate to follow-up on issues and I have none with this outfit. Very professional.
Robbin
3/21/2014
Top notch customer service.
Robert
3/21/2014
Amazing! The speed and exceptional skill with which Jan turned a problem into a success is just amazing. Your fast action in communicating the original order complication allowed me to reach out to your team for assistance. I was expecting to have to wait until next Monday or Tuesday for any word on what action I was facing. Jan just stepped in and was relentless in keeping the process alive and in good humor until she solved my problem.
Excellent!
Thanks!
William
3/21/2014
The right place to shop for replacement parts, that youve failed to find anywhere else. Good pricing, fast shipping. Highly recommended.
Anton
3/20/2014
Knowledgable staff and quick shipping!
Bernard
3/20/2014
Shipping was fast and customer service is great. If an item is out of stock, they call you and suggest something similar that is in stock, if you want it. Thanks.
Bernard
3/20/2014
Great Service. Upgraded shipping at no extra charge. Received product earlier than expected. I will use again.
Bradley
3/20/2014
I am very satisfied with etrailers service.
Order was procesed promptly and recieved my order when they said I would
Good Jov
Charles
3/20/2014
The service was helpful and did an awesome job thanks !! And the shipping was quick
Derek
3/20/2014
These people are unbelievably fast to accept an order, process, ship, etc. Went out of their way to ship my order earlier than expected! Hows that for service?
Im very impressed, and thus a repeat customer.
Thank you Etrailer.com.
Donald
3/20/2014
The experience was great as usual.
Doyle
3/20/2014
Excellent support, quick delivery, easy install.
Erik
3/20/2014
The staff at e-trailer really helped me out. My item was out of stock and they did not mine me telephoning them several times to answer other questions I had concern with. They did every effort to ship my item. Great company.
Everett A
3/20/2014
Amazing !
I only placed the order less than an hour and a half ago and now it has already shipped ! ? ! ?
Amazing ! ! ! I have never experienced such speed and efficiency with an on-line order.
To add to the experience, thank you for upgrading the shipping as well.
I am shaking my head in disbelief, with a big smile, as I type this.
If the items ordered are anything like this positive experience, I know we will be thrilled.
Thank you!
Frank
3/20/2014
I had a very good experience with your company, your personnel were very helpful on keeping me advised of my order, Thank you very much. I only wish other companies could or would follow your lead.
Gary
3/20/2014
I am very happy with my purchase e trailer very good prices received in a timely manner thank you
Gordon
3/20/2014
great products excellent customer service they do what they say my bike rack arrived early and if the weather in newyork starts too cooperate I will be getting my knees in the breeze right after I fire up my Harley I would recommend etrailer too everyone great company great customer service thanks howard northrop
Howard
3/20/2014
This is the 2nd hitch from etrailer.com that I have bought! I am very pleased with the cust support and every thing was just as advertised. the only problem I had was that BOTH hitches came with slight bends in the mounting arms that required me to bend back to get proper hole alignment! Although this did not hurt anything other than crack some paint I wish the packing system was better to prevent this ! I have installed on a 2004 Toyota Camry and my brand new 2014 Toyota Sienna van.
Jim
3/20/2014
Very good
Keith
3/20/2014
I received my shipment in good condition. All the parts were included. When I called in, I spoke with Casey. She was very helpful. Since I was replacing and existing set of landing gear, the new landing gear had to match up to the existing brackets and space allowed for the jacks. I have a 2006 Thor Vortex Toy hauler. The space to work in is very limited, so I asked many questions. Some of my questions required her to contact the manufacturer, but she got the answers I requested. When I called back to place the order I spoke with Gina. She took my order and everything went off without a hitch. My order shipped the same day and for free. I think I got a good deal on the unit I purchased.
Thanks again for your good work.
Michael
3/20/2014
Although the light-up trailer hitch cover was on back order, Tamara and Lynn kept me posted on the status of my order. Great job ladies!!!!! My order was shipped today and I hope to receive it soon.
Robert
3/20/2014
Fast Shipping. Great follow up via emails. Would recommend.
Rubicela
3/20/2014
I love eTrailer! Their customer support is fantastic. I had a question about the brake drums and they knew exactly how to answer my question.
Sarah
3/20/2014
shipping was great ordered on Monday got on Thursday the bunkend fan and light combo we ordered are awesome the fan works better than some of the bigger box fans will be using e trailer again
Tommy
3/20/2014
Very impressed with your service, quick shipment and ability to track orders. The instructions convinced me to order and install myself trailer hitch, Rola rack and luggage bag.
William
3/20/2014
Great selection of trailer parts with excellent customer service. Website was easy to navigate and the parts I needed were in stock!
Benny
3/19/2014
Repair kit arrived today, right on time. Everyone there has been just great. I had a lot of questions and they answered them all. Hope to have the kit installed next week, Ill send you pictures. Thanks, Chuck
Charles
3/19/2014
First time purchasing from etrailer. Great service and products.
Clifford
3/19/2014
A special thanks to Wayne H and Brenda S for their help.
Daniel
3/19/2014
I ordered a Tekonsha P-3 Proportional Trailer Brake Controller w/ 2013 F150 Wire Harness and a Set of K-Source Towing Mirror Extenders on Monday the 17th around 11am - Donnie Y, Upgraded my Shipping, so I got it today - Wed 3-19 around 1:30pm. Everything Arrived in Perfect Condition. Now I just need to do Install, When I dont have to Shovel any more **** Snow, Im in MN.
David
3/19/2014
Ordering was totally painless. eTrailer folks were a huge help, and I received the stabilizer in one day. I plan to install it this weekend.
David
3/19/2014
ONE DAY!! I cannot believe that the 80+ lb. 2.5 Curt hitch receiver I ordered yesterday was already delivered!! Amazing.
It arrived in great condition and it looks like it is an exact match holes for my old factory installed 2 hitch receiver. I will definitely recommend your company.
Delos
3/19/2014
Shipment arrived to the middle of Ontario, Canada in only a week. Product is as advertised. you folks at etrailer.com are GOOD.... Its nice to feel that old-fashion customer service! Well be doing more business. Your emails prove you care about your customer. Great way to run a business!!!!
Eric
3/19/2014
I ordered a hitch, 7 to 4 adapter, and hitch cover on Monday and they were delivered Wednesday by noon. Excellent service. I will continue to use etrailer for future purchases.
Gary
3/19/2014
This is my second order from etrailer and I am very satisfied with both the product and the service. The price was unbeatable for the product was Dexter brand brake hubs.
H C
3/19/2014
I must say, I am impressed!!! I do quite a bit of shopping online and you never know what to expect. This is the first time I have purchased from Etrailer and it was a truly pleasant experience. From the detailed descriptions to the fast service and the helpful install videos, You guys had me covered from square one. Thank you so much for good quality service.
Jason
3/19/2014
Good service, good communication and quick shipping
John
3/19/2014
Excellent web site that made it easy to find correct trailer hitch fast confirmation of order fast delivery delivery box was jarred open on both ends from shipment with end of hitch hanging outside of box needs much better packing/wrapping materials since there was none at all now I will go out to my garage and see how easy it is to install this new trailer receiver hitch! Since everything so far has gone this easily, your customer service if needed must be really great, too!
Mark
3/19/2014
Best prices and even better service! I wouldnt think of going anywhere else.
Michael
3/19/2014
Very quick acknowledgement that my purchase is being processed and the parts are in stock.
Norm
3/19/2014
Again, a very nice experience dealing with etrailer! My dad has bought several hitches and wiring harnesses in the past few years and everything fit exactly as stated. The videos are a great help. Overall a pleasant experience with etrailer, thanks!
Norman
3/19/2014
Ordered and received confirmation at 2:17 PM Central. Received notice at 5:00 Central telling me it had shipped. Did on a Wednesday and will receive by Friday via UPS Ground. Excellent service unless Brown drops the ball.
Paul
3/19/2014
I ordered an adjustable ball hitch mount and adapter and with in hours I got an email saying that the items had shipped. Very good service so far. Thanks
Richard
3/19/2014
Amazingly fast response time!
Rick
3/19/2014
Very happy with my purchase!! Excellent price and fast shipping. Exactly what I was looking for!
Rodney
3/19/2014
Had exactly what I needed. Good price. Fast shipping. Good communication. Will definitely keep etrailer as one of my favorites!!!
Trent
3/19/2014
so far so good have to wait till mds comes
Versal
3/19/2014
Broke the tail light on my 91 Skeeter boat trailer and I figured that I wouldnt be able to find the replacement. To my surprise, I logged on to the ETrailer Site, found a picture with measurements of the exact same brand light! I ordered it online, they responded immediately, and kept updating me until it shipped the same afternoon! Great Service!!
Cecil
3/18/2014
Great videos makes me buy from etrailer.com. Thank you
Chris
3/18/2014
Impressed at how fast it shipped and thank you for upgrading the shipping time at no charge.
Chris
3/18/2014
Product that I needed was available. Price was very competitive. Ordering was very easy. I was under the Free Shipping requirement but the shipping cost was reasonable.
Gary
3/18/2014
Super fast shipping and great products I will be doing buisness with etrailer again!
Gregg
3/18/2014
My order was received promptly and most importantly it was right.
Joe
3/18/2014
Carla at eTrailer was a great help. She researched my questions and provided answers. She was able to accelerate delivery! The electric RV steps were the best price by $100. Fit perfectly onto my motorhome and work great. I will purchase from eTrailer again and recommend them to everyone.
John
3/18/2014
I really enjoy doing business with etrailer for several reasons. They are very prompt at reply with updates on orders, they ship orders in very timely manner and the ease of tracking orders once they ship. I highly recommend doing business with etrailer!!
Michael
3/18/2014
We found the best price for what we had been looking for. In fact the Blue Ox manufacturer recommended etrailer.com to us since we live in Georgia and they were very helpful and friendly. We will definitely be dealing with them in the future.
Sandra
3/18/2014
I placed my order on Saturday and had the part in hand on Monday! Couldnt ask for better service. Communication was great and it was easy to find the exact part that I was looking for. Ill be bookmarking this site for my future needs.
Scott
3/18/2014
I ordered the fifth wheeling wiring kit after receiving confirmation from the customer service department that the kit is compatible with my vehicle.
After I order the kit, I receive an email within several hours stating that may purchase was ready to ship and that they were able to upgrade my shipping free of charge.
It is nice to know that there are some businesses out there that still practice good customer service.
I will definitely shop etrailer.com in the future.
Alan
3/17/2014
Very good experience in general. I have ordered a bike rack and cargo box. I am very impressed on speed of shipping and quality of product. I highly recommend Etrailer to potential customers.
My Subaru Outback is all equipped for summer!
Charles
3/17/2014
You guys are AWSOME! Quick and easy ordering... fast shipping.
Christopher
3/17/2014
Great! That is the best word to describe the service received from juanita. Excellent team repepresentative.
i will order from you again.
Curtis
3/17/2014
This was my first order with etrailer.com and what an awesome experience. Web site is easy to navigate and the order process was straight forward, I was made aware of each step of the process of my order which was shipped within a few hours of placing the order. Shipping cost was less than the estimate and was upgraded at no additional cost, THANK YOU etrailer.com.
David
3/17/2014
Service was great!
Doug
3/17/2014
Easy to order very friendly. Will be ordering from now on.
Harry
3/17/2014
I had a very nice experience on your web site and received my product timely and in good order. I have installed the brackets and they work well.
Hayden
3/17/2014
UNBELIEVABLE CUSTOMER EXPERIENCE!!! Thank you so much! Your customer service is out of this world! We were first drawn to your website because of the vast selection of videos giving a thorough review of the products you sell. Our first purchase from your website was a trailer hitch for our new car. We received an email within minutes letting us know where the hitch was going to be shipping from and when. We were able to track our package using your map, and got our package earlier than expected. After our great experience purchasing the hitch from your website, we ordered the bike rack weve been wanting as well. Within mere minutes, we received a phone call from a representative from etrailer, who noticed we just purchased a hitch, and wanted to let us know that if we were planning to use the bike rack with the hitch we just purchased, we should only carry two bikes! The personalized phone call was a welcomed surprise. We also received an email to let us know that you were able to expedite the shipping of our bike rack. We will continue to use etrailer.com, and will certainly pass along the word of your outstanding customer service!
Again, thank you very much these were best online purchasing experiences weve ever had!
James
3/17/2014
The order was handled quickly and professionally by Marcia. This was my first experience with e trailer and I am very satisfied with the service.
Lloyd
3/17/2014
Great site! I do a lot of online shopping and it is rare to find a company that is as good as etrailer.com. They keep you in the loop about your order and make it seem like they actually care about their customers. I will absolutely recommend this site to my friends and family and will use them for any of my towing or trailer part needs in the future.
Michael
3/17/2014
once again katie d was very pleasant to speak with and she got me what i needed. thanks for the great costumer service!
Michael
3/17/2014
I keep Coming back due to the exceptional service and great Midwest sensibilities and attention to detail
Mike
3/17/2014
Installation kit for Tekonsha brake controller arrived - lightning fast. Good instructions on how to hook up - even sent a test probe to help look for the brake pedal switch wire that is normally cold. Everything needed to install the controller was there - very satisfactory order fulfillment.
Read
3/17/2014
The device was timely delivered and just what I expected it to be.
Robert
3/17/2014
I ordered tow mirrors for my truck and was not sure which ones to order,so I called for help and spoke to Londyn R who was extremely helpful and placed my order with her.I would definetly recommend your site to any one looking for parts.
Thomas
3/17/2014
Im a repeat customer. E Trailer has an extensive inventory, great products, great prices, quick delivery, and great customer service. Cant ask for more.
Wayne
3/17/2014
Great Service Zachary was very helpful and knows his products. Items shipped on 13th and arrived the 15th wasnt expecting it till the 20th
Weldon
3/17/2014
simple easy to install
William
3/17/2014
Seriously
the best online company I have ever worked with
and I high expectations when it comes service
I am big on doing the right thing in spite of who benefits and common sense is the rule we live buy. I was contacted by three different people, by email and phone, all to insure success, instant credibility
you guys are so good at what you do I was shocked you just dont get that kind of service anymore
Marcia was perfect she even laughed at my Brad Pitt jokes
all the best
Christian
Christian
3/16/2014
Really impressed with the upgraded shipping at no charge and the great prices. The videos of product installation is also a great feature.
David
3/16/2014
Very knowelegable staff. I had some questions on compatibility and they answered all of them and even checked to make sure everything was in stock. As an added bonus, the order shipped out the next day ensuring I will have it in time for my trip next weekend!
Highly recommended.
David
3/16/2014
first order so far everthing ok
Francis
3/16/2014
Seen Tow Trailer wire harnesses on two different web sites one had S&H included in its Price and one did not. The one that did was $24.95 the one that did not was $15.95 + $4.99 S&H total $20.94 The economy in the Boilermakers Ship Building trade is not being fruitful enough to me at 46 Yrs . But its what i do for work. Thinking i want to buy a 14 to 16 foot cargo trailer that has a rear ramp door and then if i travel to work i can put a couch in it and my Honda and find work in other Places where i can stay on a Pay roll. With this Electrical T connector harness i should be in business with being ready for hooking up to a Trailer and have lights that work.
Greg
3/16/2014
I received an unexpected and nice surprise when I was notified that you elected to send my cargo carrier by express delivery rather than the regular land delivery I specified at the time of my order. Ill have the carrier much sooner than I expected. Thank you!
Jim
3/16/2014
I purchased a complete Blue Ox tow bar, baseplate, Hopkins custom wiring harness and an InvisiBrake system for my 2003 Jeep Liberty Limited. The research on what I needed on Etrailer.com was fairly straight forward and easy.
The cost was comparable if not better on all the products. The product was shipped free of charge and delivery was as advertised. I also worked with Londyn in customer service on an exchange and she was very helpful in getting it done.
Now for the negative and this does not reflect directly on Etrailer although the Hopkins Custom Tail Light Harness was purchased through them. Etrailer was out of stock and had the harness direct shipped to me from Hopkins. I decided to run the wiring inside the Jeep. After an extensive installation and thankfully before I reassembled the complete interior, I tested the lights and they did not work correctly. The Tail Light circuit activated the right rear tail light and the left rear brake light. After an extensive period of retracing all my wiring I got to the factory wired module this should be a plug and play. I found the module was wired incorrectly at Hopkins, the white wire from the module connected to brown and the brown from the module connected to the white. After rewiring this correctly the system worked as advertised. I also had to purchase three expense Diodes because the Hopkins Harness although advertises as isolating the tow vehicle still had too much feedback for the InvisiBrake to operate properly. The Hopkins harness was a cost saving purchase that was a regret. I would suggest the more costly Custom Tail Light Harness matched to whatever supplemental braking system you purchase.
Joseph
3/16/2014
A pleasant first purchase. Staff were helpfull & knowledgeable
Norm
3/16/2014
Great service. The people I talked to at the call center was knowledgeable of the product and made sure I selected the proper equipment
Robert
3/16/2014
I do not have my order yet but I am sure I will have it by March 18. The person that took my order was a big help
Robert
3/16/2014
I ordered a hidden hitch from etrailer because of there competetive prices. I also received free standard shipping on any order over 99. Kevin at etrailers upgraded my shipping speed to expedited for free. Great customer servive and great prices these guys have a winning combination. Thanks
Scott
3/16/2014
Good service and fast shipping as always, keep it up. One of the best sites I do bussiness with.
Craig
3/15/2014
Thank you to the folks at etrailer! This company sets itself apart from others by providing products quickly, at a reasonable price and quick shipping. When I place my order I received an immediate email that my order had been received. Within minutes I received an email letting me know that my order was available in the distribution facility and would ship within the next 24-48 hours and tracking information would be provided. That evening I received an email letting me know that my order had shipped. A link was provided to track my package that included a map and detailed tracking information. I ordered trailer leveling scissor jacks, 3 each, and received them in 4 days. All 3 jacks were very well packaged in their original package packed inside a larger heavy/sturdy box. Kudos to the shipping department! I am a very satisfied customer and will shop etrailer first for my needs.
Curtis
3/15/2014
I found the trailer hitch for my 2009 Honda Civic here, it was shipped and arrived at my house a few days later but the hardware package had been opened and it was missing a bolt, flat washer and nut. I called and they sent out the missing hardware. It should arrive today...hopefully.
James
3/15/2014
I placed an order on Saturday morning and they shipped it out the same day. The customer service is top notch no I would definitely recommend etrailer.
Jason
3/15/2014
Great! What a simple, seamless process. I was very pleased with etrailers service and was amazed at how quickly my packaged arrived. Also, the electric winch that I purchase was considerable less expensive than at any other place.
Jeffrey
3/15/2014
The site is very easy to navigate and and had everything I was looking for. Confirmation was fast and the same day shipping will really help me out.
John
3/15/2014
Great website. Easy to find what I was looking for right away. Pictures showed that the connections would match right up. Prices were good too.
Loren
3/15/2014
Video reviews were very helpful. Customer service was really great. I ordered on a Sunday afternoon and within a few hours I was notified that my items were in stock and would ship as soon as possible.
Matthew
3/15/2014
just want to tell you what great service i received from you folks.
ordered a hitch ball on 3/12 and received it on 3/15.
Pete
3/15/2014
etrailer.com has very good products and the on-line videos about their products are very helpful. They are excellent communicators and let you know when your order has shipped. I highly recommend them.
Peter
3/15/2014
Ordered Wed 3/12 received late 3/14excellent
Installed in 15 minutes, works like a charm, no problems, I am sooooo happy. Thanks for your speedy delivery and a great product.
Rebecca
3/15/2014
Great place to buy from. Customer service is exceptional, they are very helpful.
Vasilios
3/15/2014
i received my delivery today i want to thank you for a fast delivery of my 4-trailer tires i will alway order from you and tell my friends thank you again
William
3/15/2014
fantastic got the order in a Day and a half will order again
Daniel
3/14/2014
Shipped fast. Good customer service
David
3/14/2014
9 yr old utility trailer. Frost heaves. Broken leaf spring. Manufacturer bankrupt, OEM parts no longer available. Etrailer.com to the rescue.
At first I was overwhelmed by how many different parts were available, but after measuring numerous times I found an exact match for my springs. Ordered new springs and hardware, as well as light replacements and a new jack with a wheel. Everything looks to be quality stock. Customer service was polite and professional when I called, and both my orders had shipping expedited at no extra cost.
Etrailer.com has been a pleasure to do business with.
Look no further.
Douglas
3/14/2014
Just ordered my third vehicle set-up from eTrailer. I have been using them exclusively for my towing / trailer needs. I like the fact that the product ion is great, informative reviews by other customers, great prices and the DIY youtube instructions are always perfect. I will be doing my 1st brake controller job and have the confidence that it will go without a hitch. Thank you eTrailer!
Ed
3/14/2014
Excellent service, very easy to navigate thru the pages and
Get more than what Im asking for.
Efrain
3/14/2014
the rims I bought with shipping were the best deal I found for the price also the rims are made in the usa which is great and very hard to find they ship very fast and are packed very well
Jim
3/14/2014
Outstanding Service, Thank you very much
John
3/14/2014
Super fast delivery time.
John
3/14/2014
Very happy with the quick service and return notifications on the order status. The Town of Boothbay Harbor will definently be doing business with your company from now on. Thank you again
Joseph
3/14/2014
Simply cannot say enough GOOD things about etrailer.com. The sales rep that I spoke with couldnt possibly have been any nicer or more helpful. I had originally ordered my trailer hitch from another online company, after waiting 2 1/2 weeks, and getting nothing but shipping delay notices, I cancelled that order and called etrailer to see if they had my part in stock. Not only was it in stock, I had it in my hands in ONLY TWO DAYS!!!! AWESOME online company, would definitely recommend them! Thanks etrailer.com!
Lawanna
3/14/2014
Knowledgeable, Helpful, Courteous, Fast, Great Communication, Items in stock. Good prices, Nice helpful instructions and on-line videos, easy check-out. Great overall experience.
Thanks to all
Michael
3/14/2014
I will surely come back again!!
You guys are brilliant!!
Thank you
Mustapha
3/14/2014
First time customer. To start with I found your site one of the best I have accessed. The facts are very specific and the videos cleared up any questions as to how to measure the replacement parts. In addition your customer service rep. was the best. Very knowledgeable and patient with my questions. Thanks for the great service
Peter
3/14/2014
UNBELIEVABLE service! I appreciated the emails telling me exactly what was going on with my package and the fact that I was given the actual NAME of a person at e.trailer with whom I was dealing so if I had an issue, I knew whom to call! Unheard of in today's business!!
I was initially told my package would be shipped in 5-7 days, and then received an email saying they were able to get it in the mail SOONER and I would receive it in 3-5 days!!! I have never received an email that said that before.
VERY IMPRESSED! Will definitely be contacting e.trailer for ALL of my trailer needs in the future!
Peter
3/14/2014
Great!! I asked for 5 to 7 day shipping and you
upgraded it to 3 to 5 what service.
Ralph
3/14/2014
Wow! Just placed my order yesterday and the a second order even later that same evening. Both items arrived less than 24 hrs. later with no shipping charged at all! Im quite impressed with the speedy friendly service. Ill certainly tell my friends about this source for their trailer needs. Cant wait for my husband to get home to install the hitch on our new vehicle and then put the new Saris bike rack on to head out to the Katy Trail for a bike ride.
Susan
3/14/2014
As a general rule I dont leave feedback for online purchases other than ebay where it is almost cult like mandatory, only because Im not a online person. However, etrailer.com has become an exception to that rule. WOW! Thats the best way to describe dealing with them. Ive ordered twice and both times they are lightning fast with shipping my order AND with sending emails with all the details. Suffice it to say they are now one of my default locations for online shopping. Ive already shared my experience with several family members who own trailers and travel trailers. Im sure they will be checking out etrailer.com. Thanks very much!
Alan
3/13/2014
I had ordered a new 5th wheel hitch which was delivered, then found out the new trailers GVW exceeded the hitch GVW. eTrailer worked with me to return at a cost, not unexpected the 16K hitch and ship out the 20K hitch making sure all the components necessary were addressed.
I found eTrailers personal were knowledgeable of the products and when a question need answering had the resources to resolve the question in a very timely manner. The people I had the opportunity to interact with were very professional. My overall experience was excellent.
Bob
3/13/2014
I think this is a great outfit to deal with.
Danny
3/13/2014
Fantastic! very impressed with you and the product!
Guy
3/13/2014
This was a great online shopping experience, great advice, detailed information, good prices and an easy to use ordering system with a very response organization that has my goods on route to me faster than expected. I would highly recommend trailer.
Ian
3/13/2014
This is my second time ordering from etrailer. So far, it has been a great experience! My first order was easily placed and the shipment was received in good shape in a timely manner and was of good quality.
Shopping etrailer is very convenient for me as it would cost more for me to drive round trip to the nearest trailer dealership then what it cost for shipping and handling.
James
3/13/2014
I called and was greeted by your employee Rose. She was great, answered every question I asked, took my order and gave me her phone ext. if I needed to call back for anything.
I had told her I was asking about shipping time cause I need the hitch no latter then Wednesday of next week. She told me it would ship out in 24 to 48 hours and arrive by then. About an hour later I got a email from Rose saying my order had shipped. Thanks Rose for getting my order shipped so fast.
Jeff
3/13/2014
This order couldnt have gotten any easier or shipped any faster unless they had a crystal ball and a DeLorean time machine! Wow...superb service!
Kimberly
3/13/2014
I received the hitch today. Unbelievable to get in two days,
Thank You.
Larry
3/13/2014
Great experience. Easy to use web site and by limiting choices to my vehicle made it extremely easy to find exactly what I was looking for. Online instructions an added bonus as I could see how easy the installation would be before ordering.
Leonard
3/13/2014
My shipment arrived today in good shape. It just took a long time to get here
Linda
3/13/2014
etrailer offers great products for cargo trailers at great prices. the ordering process was easy and fast. Theres no need to go anywhere else. Ive ordered E-Track parts for two cargo trailers. These are high quality parts that you will no be disappointed with.
Mark
3/13/2014
Very Pleased With eTraileR. Your Customer Service Is FANTASTIC. THANK YOU !!
Mike
3/13/2014
Good service
Nathan
3/13/2014
Great Service. Kimberly was terrific. Friendly, helpful, and timely.
Rick
3/13/2014
Well i think that e-trailer ROCKS....great customer service and superior products....I am very happy with not only the purchase but that Amy actually was kind enough to call me ,explain a issue, that it got resolved quickly and effectively and bottom line , my product will arrive as expected.....Any other company would not have even bother to advise me of this...I KNOW...ITS HAPPEN...but as mentioned, with Amy....every worked out PERFECTLY....GREAT JOB AMY!!!
Sam
3/13/2014
I received my order quickly by being upgraded to priority shipment free of charge. Thank You!
Susan
3/13/2014
I recently purchased 4 Karrier St205/75r15 Radial Tires from etrailer and it was a VERY good experiance. I received my order in 6 days! well packed and exactly as ordered. The website was easy to use and I received email updates. I give this company five stars and will certainly use them again.
Susan
3/13/2014
The communications was great and havent used the product in towing but placed them on to verify the fit. A little difficult to make the clip connection, but better tight than loose. Thanks
Terry
3/13/2014
I have made several purchases from etrailer over the past several years. I have found them to be the premier company in their field. Their customer service is exceptional. Products are high quality and reasonably priced. Delivery service is second to none.
Thomas
3/13/2014
Your website is very informative and easy to order from. You have all information available for a person like myself to gain knowledge of what I need and how to install it. Keep up the good work!!!!
Thomas
3/13/2014
etrailer answered all my questions and later I placed my order on their web site. It was very fast and easy to order. I ordered expecting it to take a week or so to receive my order but was surprised when they sent me an email saying that they had upgraded my shipping at no charge to be delivered in 3 to 5 days. All in all a very pleasurable shopping experience.
William
3/13/2014
Excellent service. Received my order in 2 days.
Good instructions made installation easy.
William
3/13/2014
Great Job…
William
3/13/2014
After discovering that the item I order was no longer available from vendor, etrailer contacted me and reconfigured my order so I could get it in two days. Though my new order fell below threshold for free shipping, they shipped for free anyway. Fast effective customer service and easy purchase.
Allen
3/12/2014
Site was easy to navigate, picked the appropriate tow hitch, shipped the same day and got upgraded to 3-5 day shipping at no cost over the standard 5-7. Sounds like a winning formula.
Angel
3/12/2014
I was very happy with the assistance I got on my order, even though it was a small order. She took the time to make sure that what I ordered was what I needed.
Chuck
3/12/2014
The hitch is heavy-duty for sure! Ordered monday night and it was here wensday. The locking pin is much thiscker abd stronger than the video makes it looks so thats good. Havent put it in yet but im sure it will go smoothly. Liked the fast shipping. Free shipping and also that everything is here. Comes in 2 seprate boxes
Clifford
3/12/2014
Best experience in customer relations I have ever had. Every one worked really hard to meet my deadline for getting both the tow bar and base plate to me on my set date. 10 out of 10 stars on this one
David
3/12/2014
Best service I have seen in long time Ricky was great taking care of me thanks so much
David
3/12/2014
Excellent customer service-so very helpful.
Deanna
3/12/2014
Prompt and very Professional. The best of the Trailer/RV vendors.
Donald
3/12/2014
Great service, prompt delivery, and right part.
Thanks.
Francisco
3/12/2014
Fast shipping, good customer service
James
3/12/2014
Great company to deal with. They kept in-touch with me about my order the whole time. Couldnt ask for anything better. Thank you Steven C. great job
Jeff
3/12/2014
You guys have been great... everything Ive ordered from you has come on time. I always start with you guys whenever I need trailer stuff.
Jeff
3/12/2014
was very pleased with speed of shipments - arrived earlier than expected and in good condition. Very pleased with product also. Was just as described in online catalog. will shop here again.
Jim
3/12/2014
Ordered a trailer jack and removable caster on a Friday with standarded 5 - 7 day shipping. etrailer upgraded me to 3 - 5 day express at no-extra cost and I recieved my parts on Tuesday. Great job etrailer!
Keith
3/12/2014
Top notch. From placing the order to the time I received my parts. Other websites should take note of how yall handle ordering. Thank you!
Ken
3/12/2014
Very helpful, Easy to do business with. Would recommend to friends. thanks Zach !!!
Leonard
3/12/2014
Great website and great service! Simple and quick.
Lorraine
3/12/2014
The site was easy to use. The part was received before the estimated date of delivery. Excellent all the way!
Melvin
3/12/2014
Good prices. Very fast delivery.
Michael
3/12/2014
Great!!!!. I only live about 40-50 miles from etrailers location so I expected quick service but they even surprised me- I received my shipment less than 24 hours after I placed my order. Ill sure try to place orders with etrailer in the future.
Mike
3/12/2014
Parts have great pricing and so far have always received them quickly.
Norm
3/12/2014
Well, I just order my front hitch for my jeep. I like all the information etrailer is giving me to keep up with my order. My sales person Cathy was so nice and had ALL the information on my item. Now wait to see on the shipping.
Oscar
3/12/2014
Nicky was great to work with. She was quick got the order shipped in a couple of hours. I couldnt ask for more.
Randy
3/12/2014
The chrome anchor points I received look great and were easy to install. Thank you for this product . PS. How do I find your vehicle photos?
Richard
3/12/2014
The anti-rattle lock system is absolutely the best you will not be disappointed.
Robert
3/12/2014
unbelievable service , great product
Scott
3/12/2014
Im amazed! I dont think I will ever deal with anyone else after the way you have treated my order. If I need any of the products you sell I will come to you first.
You have processed and shipped in a few hours, your price is better than anyone else, and you upgraded my already free shipping. My compliments to everyone involved. Thank you, Jay
Solaris
3/12/2014
i got my order in 2 days, that is 5 days faster then i thought i would get it. I had a couple of questions , so I placed a phone order. I forgot the girls name, she was very plesent, if I ever need another trailer module, etrailer.com is the only way to go.
Stanley
3/12/2014
Great to find good quality TruXedo replacement items.
Shipped fast and received on time.
Timothy
3/12/2014
Very fair pricing, and extremely fast shipping.
That is the reason I came back to etrailer.
You guys do it RIGHT!!!!!!
Thanks
Bill
William
3/12/2014
Very good service with great price.
William E
3/12/2014
etrailer.com service far exceeded my expectations. I placed my order with standard shipping 5-7 days and they upgraded it to express 3-5 days at no additional cost. The hitch actually showed up on my porch the day after I ordered it. All items were there and packed well.
Adam
3/11/2014
very good service nice friendly staff would recommend.
David
3/11/2014
Easy to use site, good quality products, accurate order fulfillment and fast turn around on orders. This is exactly what online ordering is about ... A+
Dennis
3/11/2014
I think e trailer has been very helpful in answer all my questions. Also they have give some great suggestions on things I could use.
Donald
3/11/2014
I ordered new carpet for my trailer bunks. Great product, great response. I have 4 bunks and after ordering the carpet for the first two bunk, I ordered again for the other two bunks. Ordered one day and was shipped the next day. Great service.
Ernest
3/11/2014
Fantastic service. 2 hours after I placed my order I received an email telling me my order was shipped. I received my order in 3 days. Cant do better then that.
James
3/11/2014
So far, I am very impressed.
A friend recommended you and sent me the link.
Site is very easy to navigate thru.
Easy to order what I needed.
I really liked the install videos.
The balance of being impressed will come after I get the parts and install it.
John
3/11/2014
So far, so good
Knut
3/11/2014
Great so far
Larry
3/11/2014
Wow, I ordered a Master Lock 4843DAT backup camera at 4:00 pm on Monday the 10th of March 2014, & recd product at 10:00 am on Tuesday the 11th. Talk about on time shipping.
Have not had an opportunity to install but am looking forward to using it the next time I back up my truck. I will use it primarily for hooking up to my travel trailer & backing into camping spots but will keep it in place in the hitch receiver when I am not using the trailer. Again. WOW.
Larry
3/11/2014
I very pleased with the service, price and website was very easy to use
Mike
3/11/2014
This is so far the best customer service and response to an order that I have yet to come across in all my years of internet ordering. Prompt response and reply to emails and speedy delivery. I have yet to actually see the product but have no doubt it will be delivered defect free.
Randy
3/11/2014
I was pleasantly surprised to find out that I could return the unit which I had trouble installing. Titus was extremely helpful and sincerely tried to get me the correct wiring harness for my application and to tell me exactly what to do to assure that I received credit for the the previous one. IMPRESSED!!
Reginald
3/11/2014
I bought the Tekonsha Primos IQ brake controller for my 2003 Chevy Silverado 4X4. Quick responses and all my questions were answered perfectly. Also got free shipping with my order. Ill definitely do service here again.
Steven
3/11/2014
The 7-pin connector fit the vehicle wire-harness and was easy to install. It did replace the factory part. The part was received before the estimated date of delivery. I will order more parts from this site.
Thomas
3/11/2014
Good customer service and selection
Alan G
3/10/2014
Everything went Great !!! Fast service and FANTASTIC customer service
Gary
3/10/2014
Excellent service would use them again and would recommend them to anybody..
Gary
3/10/2014
GOOD JOB etrailer!!!! First class customer support.
James
3/10/2014
The shipping was really fast only 1 week to Canada...impressive. I put the on the truck and suprised with the fit. I bought mirrors for my 02 Dakota back in 02 and they were in no way as good as these. Very happy with purchase and have already told a friend of mine wher to shop .Thank so much .
Ken
3/10/2014
I would buy from them again!
Melvin K
3/10/2014
Excellance all the way!!!
Michael
3/10/2014
Outstanding customer service! Multiple businesses in the world should follow your service! Very much appreciated!
Richard
3/10/2014
I was very impressed how sincere both of the people who talked to me on the phone was , especially when the order was not that big. They called back as promised, and will look forward to doing business again.
Robert
3/10/2014
So far excellent. Am anxious to see the quality of product and time in shipping. Tom. Update 3/12/14: All services excellent..package arrived quickly.
Have not seen or installed the product yet, but
so far very impressed
Thomas
3/10/2014
best place for trailer/towing needs
Brian
3/9/2014
this has been a wonderful online shopping experience. I was able to check out many sites selling 4 bike racks for use with trailer hitches. Consistently etrailer had the most extensive line of products and the prices were less than others. After placing my order, I was contacted immediately about my order shipping. And this was on a Sunday. I give a both thumbs up to trailer.com
Charles
3/9/2014
You have a great team and provided excellent service! I needed repair parts for my Blue Ox tow bar and two days after I ordered it, I had them received. Appreciated daily communications from your team on status and tracking info. You guys are great! Thanks and well be back whenever we need parts for our rig.
Curv
3/9/2014
I am amazed and pleasantly surprised I placed my order what I thought was rather late on Friday afternoon and the package arrived 10am Saturday morning you have a new loyal customer and the tail light hook up went in as easy as the video you have on your website said you should give lessons to the rest of the online shopping industry
Ed
3/9/2014
thank you for your upgrade on the shipping, i will be looking for my order to arive and i will be more than glad to tell my family and friends about etrailer.com and be sure to mention Luke S, thanks will keep you on file.
Enrique
3/9/2014
great product just have a little patience when installing the hitch takes a lot longer than the suggested 30 minutes and be ready to do a little splicing when hooking up the wiring for the lights.
Took about an hour to do the lights. The manufactures idea of fishing the connectors threw the hole where the taillights connect has to be a desk jockeys idea, they did not fit threw the hole so had to do a little splicing. Still a good product once installed and E-trailer is awesome.
Found a cheaper price and they met that price.
THANKS E-TRAILER look forward to doing business with you again.
Jack
3/9/2014
This is a great company to do business with. They, offer, a wide ion of products, reasonable pricing, super fast fast shipping and an excellent customer service.
John
3/9/2014
Friendly and Excellent service! Best pricing around and order processes and shipped within minutes even on a Saturday. Thanks!
Kevin
3/9/2014
Super quick shipping and great communication.
Kevin
3/9/2014
Etrailer did an excellent job with keeping their customers informed. First time conducting business with them an am quite pleased with customer care. Online website offered an interactive experience that allowed me to see how some products functioned. Keep it up Etrailer:-
Phonphet
3/9/2014
Have been buying from etrailer for a couple years now. From a couple of replacement lights to complete fifth wheel setups. Regardless of amount spent they have always provided the utmost in service.
Steven
3/9/2014
I want to say thank you right away for upgrading the shipping to 3 to 5 days it was here in 2 days! Awsome. I feel the price is very reasonable but have not used them yet.I will let you no when I do. thanks again
Tim
3/9/2014
I would refer friends to etrailer.com for sure. The order was processed, shipped, and delivered very quickly. The professional packaging done in the shipping department was evident. I was also notified about the shipment via email very quickly. Im very satisfied. I did have a bit of damage on my rack. It appears it happened at the manufacture, not from shipping. Its not really an issue as you cant see it when its mounted on the vehicle. Awesome website also. I rate this in the top three retail sites Ive used. The videos, reviews and multiple pics makes it a very top end site.
Trail
3/9/2014
Fast service, 2 days, Great.
Andre
3/8/2014
Frank W responded and shipped my order within minutes and got it expressed! Great service.
Bob
3/8/2014
THE YOUNG LADY THAT WORKED WITH ME WAS VERY PATIENT AND HELPFUL
Dan
3/8/2014
Quick great wonderful service and fast shipping thank you!
James
3/8/2014
Excellent
Jeff
3/8/2014
This was my first time shopping with e-trailer and things have gone very smooth so far. They had my item in stock and the order was shipped very quickly. Hopefully my item will be in great condition when it arrives and will be complete.
John
3/8/2014
The order was processed quickly and seemed to be shipped ASAP.
I HAVE NOT RECEIVED ANY PRODUCTS AS OF YET.
WILL RESPOND AGAIN AFTER DELIVERY.
Received shipping and tracking info very quickly after placing order.
Lance
3/8/2014
everything went good ! got a new lock w/ no cost to me . thanks so much. really do appreciate that and etrailer . no improvement necessary! great job!
Mary
3/8/2014
I found the website easy to navigate. My order was process and shipped very quick. I received my boxes and found it packed well. Overall very happy with the experience.
Paul
3/8/2014
GREAT!! Site is easy to maneuver around. Shipping same day was great.
Schelly
3/8/2014
I ordered the extended mirrors that fit on the side mirrors on my truck and they were easy to install and fit tight.I also purchased a hitch lock that would seem to be very difficult for someone to take off to steal trailer.As for the service and shipping i would recommend anyone to buy from E-Trailer as everything went great.
Steven
3/8/2014
Awesome people to work with very intelligent very quick service very quick response will work with them a lot.
Tom
3/8/2014
Web site is easy to navigate, products are well displayed, and descriptions are clear and to the point.
The best part is the prices are as much as 35 to 40 lower than some of the competition and you have it in stock. on top of that you get it sooner than expected
Good job!
Donald
3/7/2014
I appreciate the service everyone connected with this order gave. Patrick B. let me know my original email was received and would be answered as soon as possible. Adam R. answered my question about the battery trays to include a short video clip he made and then added pictures of the trays to include actually adding the dimensions I asked about. After ordering the trays, George J. emailed me about my order being processed. Suzanne T. then emailed me about the delay due to a computer inventory mistake. Jacqueline C. emailed me when it shipped and followed up with a phone call to ensure I received it. All in all, it is really great to find customer service like this, these days, especially considering my order was only 2 battery trays. As I told Jacqueline, the shop I work at has ordered several items from you and everything has gone great. I need to add brakes to my Aluma ATV trailer and a brake controller to my RV and Kia Sorento. When the time comes, I will definitely order from your company. Thanks again to everyone for such great service.
Gary
3/7/2014
It was an easy install, It only took me 25 min. too complete installation. Everything was lined up angles are perfect. No drilling required, and the price was cheaper then the Hitch my brother installed on his pacifica, He had too drill holes thru frame, and took him 4 hours to get the installation complete . He wishes he had bought your product. Great Job Etrailer I will recommend your products to all my friends.
Glenn
3/7/2014
The communication was excellent from point of order to shipment. Even offered to ship stocked parts first. Nice to have communication.
James
3/7/2014
quality merchandise, fast shipping. will look here first for my towing needs.
John
3/7/2014
the sales person was experenced and well informed. very easy to talk to.
Joseph
3/7/2014
I am a very satisfied customer. and to make it even better my order was delivered early. Thank You
Lew
3/7/2014
Excellent service, fast shipment, you’re not left in the dark wondering what’s going on, quick email verifications and updates at each step along the way. I have ordered twice and happy both times.
Mark
3/7/2014
Fast shipping. said 4-6weeks and got it in 3 days.
Excellent will buy from them again
Michelle
3/7/2014
I was really, really surprised as to how quickly a response I received and that you moved the shipping and arrival date to a quicker time frame, without my having to pay extra for that. I am more than happy and definitely pass on the GOOD word to friends, etc. Thanks again.
Thomas
3/7/2014
Ordered Trailer Hitch from eTrailer on Wednesday morning, it was delivered on Friday at noon. no charge for shipping Arrived in good shape, packaged well with all of the required mounting hardware. Emails providing an update on the status of my order started arriving in my inbox shortly after order was received, it shipped the same day it was ordered and I could track its progress on a map. Big Thank You to the folks in eTrailer customer service and shipping Dept. Nice Job!
Tom
3/7/2014
very helpful about item I bought
Willard
3/7/2014
Great experience ordering over the phone! Had to call because I just didnt know enough about what I needed to be able to order online. Spoke with Dana and she was extremely helpful and knowledgeable. She spent all the time needed to come up with the correct weight distribution system for my application and some other parts that needed researching. I am making etrailer my one-stop shop because they seem to have everything related to trailers and towing and I havent seen lower prices anywhere!
William
3/7/2014
Great customer service in a time that is hard to come by! Super fast shipping!!! I had my products in one Day!
Brian
3/6/2014
Great service shipped fast.
Dale
3/6/2014
First time I have ordered from etrailer.com and the experience was a good one. Easy to use web site. Found what I needed. Placed my order and with in the same day my order was recieved, confirmed and shipped. All I can say was good job team members at etrailer. Appreciate the good service I received. Will order again.
Darwin
3/6/2014
GREAT SERVICE! PARTS IN STOCK AND READY TO GO!
David
3/6/2014
Ordering was a easy. The handling of shipping was exceptional. Items arrived much faster than anticipated.
I plan on ordering again….in fact, right now.
James
3/6/2014
Ricky a good guy.
James
3/6/2014
As usual, etrailer exceeds my expectations. Fast and courteous service is their hallmark. Great job!!!
Jamie
3/6/2014
I love this site... Parts are easy to find and order. The shipping is the fastest ever. Great prices, good quality products...Great communication via email. A+, Uno, #1
Jeffrey
3/6/2014
I think that Ricky is as good of a customer service rep as I have worked with. He was knowledgeable enough and helpful enough to satisfactorily answer all of my questions and assure me this product will work for me.
John
3/6/2014
ordered triple chains for a dodge 3500 duel wheel truck,only received one bag of chains,called and talked to Nic M. and he checked into the problem ,figured out what happened ,fixed it and called me back with the results ,very pleased with customer service,,john
John
3/6/2014
I ordered my trailer hitch on Monday and I have it in my garage on Thursday. I thought I would have waited at least 7-10 days to get it. You guys are the best. Thank you for the great service and pricing.
Joseph
3/6/2014
I found the trailer accessories I wanted at the best prices at etrailers.com. The entire site was easy to navigate and find what I was looking for. Even better I received expedited shipping for free. Ill definitely shop etrailers.com again!!
Mike
3/6/2014
good prices fast shipping ill be shopping here again thank you
Oscar
3/6/2014
Great customer service and quick shipping!!!
Perey
3/6/2014
Great selection
Quality goods.
Good prices.
Fast shipping.
What more could you ask for!
Rod
3/6/2014
That was very nice to up grade the shipping at no cost to me. Thank you very much. P.S. I will be buy more parts in the future. Thanks again
Serena
3/6/2014
I have been buying my trailer repair parts from E trailer for many years and always am impressed with the fast service and quality of the products I buy. I continually recommend e trailer to my friends.
Stephen
3/6/2014
Very competent, knowledgeable, friendly and helpful! I am involved in the automotive profession, so I have the advantage of buying other towing products locally at a little better pricing, but etrailer.com is a great source of many, many quality products, and for a vast majority of those seeking these items, a very fine source!
Stephen
3/6/2014
I ordered a trailer hitch from etrailer.com. Not only was their price for the hitch the lowest online, but they also had free shipping with no hidden costs. Furthermore, the day I ordered it, I received an email from them saying that it has been shipped and they sped up the shipping at no extra charge to me. The tracking number they gave me shows it should be at my front door in four days and I just ordered it two hours ago. I am very pleased with their communication and customer service. I would highly recommend etrailer.com.
Vincent
3/6/2014
Excellent and FAST service!! Shipped the same day I placed the order with fast delivery, I could not be happier. The trailer jack was received at my door sooner than I expected. Good communication about the order, very professional. I recommend etrailer.com without reservation
William
3/6/2014
This place has the best customer service I have seen in a long time. My part was back ordered and they let me know in a matter of minutes and let me know of other options for my truck and when my order shipped.
Adam
3/5/2014
Great service! I ordered a Reece hitch and ed 5 - 7 day delivery and etrailer changed it to 3-5 for no extra charge. I received it in 2 days! I will use etrailer again when I need something for my trailer.
Alan
3/5/2014
First time buying from them and not the last time, service is 100 good and very quick to!!
Andre
3/5/2014
Right price and easy to install. Shipping was fast. I will definitely shop here again.
Andrew
3/5/2014
Etrailer rocks! They provide up to date emails and call if needed! Great follow up on questions I had via email too. Could not have asked for better customer service. They have a well run machine right there! Thanks Etrailer!!
Angela
3/5/2014
these folks know their stuff ,so you get the right stuff quickly. I will be back for sure.
Bill
3/5/2014
Great Job in getting the order on its way..... I look forward to receiving it .... You Christy were great in taking the order and in getting it on its way... very responsive in meeting my very tight schedule. As Arnold S. says, Ill be back…
David
3/5/2014
Very professional. Quick response to my order.
Upgraded my shipping at know cost.
Prices are great. Plus no sales tax !! Love it
Will differently use etrailer.com again
Diane
3/5/2014
Have done business with etrailer for several years and each time with complete satisfaction. Orders are received promptly and as advertised. On those occasions where I have dealt with customer service I have received outstanding service. Wish more companies were the same as etrailer
Donald
3/5/2014
It was just a shade difficult to find my item on the website but you had it unlike some of the others. After that every thing was smooth as silk especially with PayPal and free shipping. On the whole very ecstatic.
George
3/5/2014
Great !!!!!!!!!!!!!! Service
Hal
3/5/2014
The whole experience was better than I expected, I called for help and got good information from Susanne and now my order has already shipped and I was given an updated delivery date, 3-5 days instead of 5-7. Thanks all!
James
3/5/2014
Very nice web site, easy to navigate around
James
3/5/2014
This is my second purchase. E-trailer has the best prices I could find. Excellent customer service! I needed my shipment ASAP so customer service immediately verified it was in stock. He then checked the UPS schedule for shipping times and had my item shipped within hours. All this and FREE shipping!
Janelle
3/5/2014
what a fantastic experience! the woman I spoke with was very nice and helped me get the trailer hitch I needed quickly. I would highly recommend etrailer.com to anyone. thank you so much etrailer.com for helping an up and coming band hit the road!
Joe
3/5/2014
Very helpful and fast order processing and shipping.
Ken
3/5/2014
Your site is simple and efficient, just perfect.
Rene
3/5/2014
Steps would not fit my fifth wheel and I sent it back for a refund.Matt was great and I order one that would fit.Great company too do business with.
Roger
3/5/2014
Great service and fast shipping!!!!
William
3/5/2014
Great service and fast shipping. I have used trailer several times recently, and they never disappoint. Great products and reviews are very helpful.
William
3/5/2014
Very Happy with purchase. i ordered a hitch, wiring kit and a couple other things on a Tuesday night and it was at my house on Thursday morning. Had Free shipping on it and was emailed next day saying they where able to upgrade shipping at no cost to me. Everything arrived in good condition and it was all there. And very happy with customer service, i had some questions and they responded very fast and answered all my questions.
Aaron
3/4/2014
Everything shipped quickly, was in excellent condition, and installed nicely. Good job, thanks.
Anthony
3/4/2014
It was easy to get the information that I needed about the part tha I was looking for. The order was ordered on 3/2 & I was notified on 3/3 that the order was shipped out that day. We are looking forward to getting the part & seeing if it wil work on our camper rear bumper. The customer service person was very helpful & pleasent to talk to & get the information that we needed.
Brenda
3/4/2014
The items arrived as promised in good shape.
I will be installing them soon.
Daniel
3/4/2014
Very pleased with the competitive pricing at etrailer.
This sellers unsolicited communications with me regarding my purchase and the shipping of the product and the concern with my satisfaction made me a sure return customer. Truly a refreshing buying experience.
Donna
3/4/2014
I enjoyed searching e trailers site. The price was fair compared to amazon and others I compared it to. The sites purchase system was easy to use. The e mail sales response was prompt and gracious. Thanks.
Ernest
3/4/2014
Ive checked this site for info many times. I finally ordered from them and it was a great experience. Within minutes of placing my order I received an email stating that my order was received, then shortly after another saying that the order was being filled, and later one saying it was shipped all the same day. The item was of great quality and received well packaged. I will use them again.
Jamie
3/4/2014
Easy to place an order prices good.
Marie
3/4/2014
I would just like to say thank you so much for the prompt attention and detail you gave to me with my order. I don't think I have ever had a better online experience with a company! Thanks again. The new hitch arrived and has been installed already! Thanks again so much!!!
Michael
3/4/2014
The web site was very easy to navigate and the comparison feature was awesome. Very quick communication after sale and very quick shipping notice. Thank you great experience!
Micheal
3/4/2014
Very fast service and shipping!
Mike
3/4/2014
Great web site,Easy and very nice with the install video, It helped me make up my mind that i could do it myself.
And great prices.
Nicholas
3/4/2014
Great customer service! Forgot an item and called them and they saved around $30 in shipping.
Paul
3/4/2014
Im kind of dumbfounded at the good service Im getting from E-Trailer. Ordered a couple of wheels I needed while home at lunch. Came home to confirmation emails, and a shipping email saying that my shipping,which was free to start with, was being upgraded free of charge! Refreshing to run into a company concerned about customer service! Ill be back and soon.
Phillip
3/4/2014
I was extremely pleased with the service I received today from etrailer. Your customer service representative Cole J. answered my question so I immediately placed an order by phone. Again, very satisfied with Cole, she has excellent communication skills and product knowledge. Thank you!
Robert
3/4/2014
Great service and great product. Lexus called on a Sunday to inform me of a delay in the product I wanted. She then sent me products that were comparable to what I needed, which I ordered and received in 4 days. The curt custom fifth wheel install kit was a perfect fit and installed in 4 hours by a rookie. Thanks etrailer and give Lexus a raise.
Barry
3/3/2014
Very good service! Good price. Shipped very fast.
Brian
3/3/2014
etrailer.com was a great website. I would recommend it to anyone.
Charles
3/3/2014
She did a good job and was helpful in finding the right product - give her a raise!
Dan
3/3/2014
Etrailer has the best prices, and top quality products. Sure glad my friend recommended Etrailer to me!!
Darryl
3/3/2014
This is one of the fastest web sites that I know of. I have ordered at least 4 times from etrailer and everything arrives in excellent shape. Nothing but good to say about them
Harold
3/3/2014
Products were well displayed, easy to find. Good reviews give some insight into product quality.
Harry
3/3/2014
You have ,by far ,the most informative and helpful web site in the trailer sector I have visited. You are missing 3 x 3 square aluminum tube, the stainless u-bolts that go along with them and axels. Still I shop with you first . You also have a sales tax advantage and shipping allowance that gives you a 20 price benefit. I like the videos and support personnel. Can you what it would be like if you ran the government?
Harry
3/3/2014
I found etrailer.com to have the lowest price for my specific product. 45 below OEM price and ordering was simple. I will use etrailer.com again
Jacinto
3/3/2014
Easy installation and received quickly and in good shape.
Jason
3/3/2014
Etrailer always has the best prices on hitches and the most in stock and the shipping in most cases is free. I always tell anybody looking for a hitch to go to etrailer.com Thank guys
Joe
3/3/2014
Best price and Quick shipping with excellent communications!!!!!!! Perfect!!!
John
3/3/2014
It is great to actually find a company that delivers the exact item that you ordered. I received the item and installed it within an hour and it works perfectly. I will be ordering again.
Jose
3/3/2014
I just hat tires mounted for me locally. No problems. The buying experience and price from etrailer was top notch. Thanks.
Ken
3/3/2014
First time customer...excellent service
Lauren
3/3/2014
etrailer.com is hands down the best place on the internet to buy trailer parts and accessories. I have been purchasing parts from them for over a year now, and the quality of everything I have purchased has been excellent, their prices cant be beat and the shipping is unbelievably fast! The staff is super friendly and helpful and have made every buying experience I have had a pleasure. I would recommend this site to anyone and I will continue to shop here for all my future trailer parts needs!!
Mark
3/3/2014
Exceptional!!
I ordered the part on a Wednesday, and had it Friday, did not expect it near that quick & the price was great as well.
I had tried to find it locally, and couldnt ever get an answer, playing phone tag, etc. decided to just order it from etrailer, and it has been a VERY pleasant experience.
Michael
3/3/2014
Excellent service....very fast and friendly.. thank you Cathy!!!
Mike
3/3/2014
the fast service you receive at E - Trailer is just amazing!I ordered air bags and they arrived in three days! So I ordered other things and they put a rush on the shipment so Ill receive them also in 3 days. I highly recommend e - trailer!!! Awesome job guys
Mike
3/3/2014
Excellent service! George and Dave emailed right away confirming my order and notifing me of the ship date. They expedited the order even thought it was placed on the weekend. I will be back, next time I need parts.
Robert
3/3/2014
Fast shipping
Ron
3/3/2014
great priced and products
Titus
3/3/2014
Everything fit great and was easy to install
Barry
3/2/2014
etrailer did an awesome job of getting my order shipped immediately. I have been ordering products from etrailer for several years and have always had a great experience with the shipping process and the products
Gordon
3/2/2014
I have ordered now twice from here, the products ship fast and they are quality. For the price you cant beat it.
James
3/2/2014
I ordered a hitch on wed. It shipped that day. Thursday I realized I had supplied the wrong address. My wife spoke to Anna at etrailer, who made the correction with ups. The hitch was on my step on Friday. Thanks for the excellent service!
Steve
3/2/2014
This is my second purchase from etrailer.com. Excellent results again!
Charles
3/1/2014
This site is very informative and the videos help to. I will use this again
Chris
3/1/2014
Awesome customer service. Nice, respectful, helpful, and didnt give me a hard time even though it was my fault for the first order being wrong.
David
3/1/2014
Very fast delivery and perfect products. Easy to install after watching the videos. Will use etrailer again and highly recommend them.
David
3/1/2014
After submitting my order around 2 am Sat. morning, a few minutes later CS rep
George J replied and said order was being processed.... WHAT !! Then today CS rep Joshua M says my order was shipped WHAT !!! The funny thing is… being the weekend, I figured Monday would start the order process.
Today, you must separate yourself from the others to succeed and e trailer does exactly that ! Thanks, so much
Glenn
3/1/2014
The customer service is excellent. Within an hour of placing my order I received an email stating my product was in the warehouse and would be shipped in 24-48 hours. Then within an hour of that email I received another one stating my product was shipped and if I had any questions I could call or email. So etrailer.com has great communication,excellent descriptions and pictures, fast shipping, and fantastic customer service. When I need something they carry again Ill use them exclusively.
Jon
3/1/2014
It is easy to find and order from the e-site, the order is promptly filled, stuff being sold is quality material and delivery is as scheduled.
Louis
3/1/2014
Great site to navigate. Found the hitches that fit my car and then watched videos for each of them to decide which one I preferred. Couldnt ask for a better buying experience.
Matthew
3/1/2014
This is my first order with etrailer and the first time I have ever purchased anything towing related. My representative, Debbie, was so incredibly helpful and knowledgeable. When I had to call her back to finish the order after investigating something first, Debbie called me back within minutes. She made sure that I got the exact right hitch and wiring for my car. Sure, the price was the same as if it would be had I ordered online, but I know that the order is 100 right for my needs and vehicles. Debbie gives etrailer a good name and I will be a repeat customer.
Robin
3/1/2014
etrailer has been great to work with.
Scott
3/1/2014
Could not have been more simple. User friendly website, great price, an online coupon code saved me 5 and they upgraded my already FREE shipping to priority. The website has great installation videos. Great experience all around. Would recommend them to anyone.
Stephen
3/1/2014
You guys did a awesome job getting my order ready especially on a Saturday. Thanks etrailer team.
Tom
3/1/2014
Completely satisfied ! Ordered at 4 Pm and arrived less than 48 hours later. Live in Va.
WOW !! Very easy to deal with. Instructions on line was amazing. And we were impressed with tracking system of our order. Already telling friends about etrailer. Thank you. Before anyone ask , my husband is telling me what to say.
we all know females cant order parts. LOL
Betty
2/28/2014
Cheapest place to find the product I needed I found. Upgraded shipping at no cost at all, thoroughly impressed with this site. Will deffinate be shopping here again again in the future.
Chris
2/28/2014
recieved parts today thank you when it quits raining i shall go see it they fit
Harold
2/28/2014
It was my first time dealing with etrailer.com and I found it to be very helpful. The sales person I spoke with Stephen was very helpful and very knowledgeable with my needs. It did not take long for my order to be shipped out as a matter a fact it was shipped just a few hours after it was ordered. Great place to deal with and I will be doing much more business etrailer in the future.
Jack
2/28/2014
Incredibly fast on this order and much appreciated! Ordered on Wednesday around 4pm EST and delivered on Friday. Very nice!!!
James
2/28/2014
I think that your JENA is one VERY HELPFUL person I just wish everyone I come in contac with was as helpful. thank u jena
John
2/28/2014
Couldnt have been more impressed with etrailer. Selection was great, they made it easy to find what I needed, and the videos and pictures really put me at ease since Ive never installed a hitch and wiring before. I feel like I got the right parts and am fully trained to tackle this project. Customer service was also fantastic. Im definitely a big fan now- thanks!
Nathan
2/28/2014
After purchasing magnetic lights for use with my towing dolly from another company, I needed to find a connector adapter to mate the in-line connector on new lights with the 4-pin round one on my towing dolly, but the only one I found had a smaller 4-pin trailer connector. E-trailer had the right 4-pin round connector and I was very impressed with the fast response - less than 1-hour until the piece was shipped. Problem solved from home!
If only the overpaid morons in the federal government worked as efficiently as Jaqueline & George, wed be in less of a mess in this country! Thanks - job well done!
Norm
2/28/2014
Impressed great fast service and helpful videos. I will do business with again and recommend to others. Thanks Zachary for upgrading my order. Have a great day.
Paul
2/28/2014
I ordered a Teconsha P2 brake controller today. I received an email 5 minutes later saying that it was in stock and would ship same day. I got an email an hour later that said that they had upgraded my shipping from 7 day to 3-5 day express at no additional charge, and that it had already shipped. I dont think I need say much more about how I feel about their service. :-
Phillip
2/28/2014
After several purchases over the last couple of years I would have to rate etrailer as the best, in every respect, online purchase experience I have ever had. These folks are the best.
Richard
2/28/2014
I have been VERY impressed with the customer service experience with eTrailer. With in an hour of placing my order, I received 2 emails updating me on the status of my order, including tracking information. Although the product I ordered has yet to arrive, I am already confident in recommending eTrailer. The prices were competitive and in my case, priced better than through the manufacturer. Very satisfied customer. Thank you.
Richard
2/28/2014
Love that you expedited my order thanks guys
Robert
2/28/2014
I ordered new folding steps for my RV from etrailer.com. It was shipped free of charge and I received delivery in 4 days. The quality of the folding steps was good. etrailer was prompt in their customer service and the item ordered was offered at a competitive price. I would highly recommend etrailer to anyone for RV equipment and suplies
Russell
2/28/2014
Outstanding service! I ordered a Reese Hitch and etrailer had to explain that the manufacturer was a little behind filling their orders and that my hitch could not be delivered until mid March or first of April, this was on 2/20. Well the hitch arrived today 2/28. Jaunita, Jacob, and the rest of the etrailer group are awesome! I really appreciate everything they did. Outstanding service! Great company!
Scott
2/28/2014
Great job! I ordered stabilizer jacks from etrailer on February 26th, and asked for regular ground shipping like 5-7 days. The next day I got an email saying that my order was given special priority shipping, which upgraded it to 3-5 express days. To my surprise, today 2/28 I had a box sitting at my home with my jacks nicely packaged in a box. So my shipment actually came in two days. Thanks for the great product and great service.
Ted
2/28/2014
Received shipment very fastfor free. Your video on installation made assembly quick and easy. Completely satsified with price/delivery/installation and quality. You hit the mark.
Timothy
2/28/2014
I never expected to get my order so quick. Less than 3days Thanks for the great service.
Bill
2/27/2014
fantastic price super communication and fast friendly service awesome people thanks so much!
Brad
2/27/2014
Excellent. Quick response and delivery. Everything well packaged and secure. Ill be back for future needs.
Don
2/27/2014
Easy to find the correct item I needed. Easy to place the order and the video available was informative and helpful in making my choice to purchase. I liked the prompt e-mail confirming my purchase and shipping date.
Donald
2/27/2014
I was very surprised to get the response from your Co.. Not long after I placed the order I received three e-mails from you guys. Telling me about the shipping and how to track it and one that said they had upgraded my shipping to the three to five day shipping at no extra charge. I sure was not expecting that !! Well I sure was happy about that but, can you imagine how surprised I was when I got home today and my order was sitting on my front porch Order one day and get it the next day. Yes I am very pleased with your service.
Elvis
2/27/2014
I didnt think I could beat the value a sweet Yakima hitch rack with incredible pricing. But, etrailer.com rocked my world with free expedited shipping to boot! This rack replaces a rack ruined in a recent hit & run incident on my vehicle. So, I really do appreciate this exceptional product, pricing and service even more! Keep rocking it guys & keep up the great work! Its getting harder to find these days.
Erik
2/27/2014
Thank you very much Judy, you said exactly what i needed to hear. Im a single dad and have full custody of my 11 year old daughter and was very frustrated to see that a potential $50-100 would be lost to shipping and its adverse effect upon us. i know that may not sound like a lot but sometimes it is. The resolution you and etrailer took in this matter is outstanding and what one would hope fore and expect from a quality online retailer such as yourself. Other online businesses should take note of your quality customer service. Even though i was initially very frustrated you made it all better.. Thank you once again for your time, common sense and courtesy.
Ethan
2/27/2014
I have purchased two hitches for specific cars from etrailer. I am completely satisfied with the quality of the product and ease of installation. The instructions that came with the hitches were very specific but the autos were slightly different which required some cutting on one car and retainer nuts not noted on the other car. I would deffintetly use etailer for their products in the future
Gerald
2/27/2014
etrailer is at the top of my list for merchants. I placed an order for a number of parts and was promptly called by Cathy T to let me know that one of the components I ordered would not integrate properly with the rest of my order and suggested alternates. Most companies would ship what you ordered and let you figure it out or call them later. The item selection, communication, and customer service, is outstanding and way above expectations. Shipment was extremely prompt and well packed. I can see that you are not a number at etrailer, but a valued customer that is taken care of in a personal way. The web site is also excellent as is the unique illustrated package tracking system. If etrailer has it, I will buy it from them in the future. Keep up the good work!!
Jeffrey
2/27/2014
Ordered a few times from e-trailer. The product selection, the how to videos, detailed product info and second to none service is the best!
Kevin
2/27/2014
Excellent service and fast shipping. Keep you informed on status of order.
Michael
2/27/2014
Incredible service quality and really easy to work with. they upgraded my standard shipping to priority shipping!
Michael
2/27/2014
Quick response as usual. The tech that these parts were ordered for will appreciate it.
Norm
2/27/2014
so what do i think, good lord just ordered my rim got confirmation and etrailer even upgraded my shipping at no cost to me what more can u say than these guys n gals are great people in my book I WILL BE DOING MORE BUSINESS WITH THESE FINE PEOPLE!!!!!! THANKS SO MUCH OLIVER McLEOD.....P.S. ALL THIS WAS DONE IN ABOUT 30 MINUTES!!!!!
Oliver
2/27/2014
Ordering was neat and easy. I received my order in three days, much faster than I would have thought. The follow-up e-mails made me feel as if they appreciated me as a customer. I am glad I found the website for e-trailer and will not hesitate to use this company in the future. Again, good job all around.
Robert
2/27/2014
I love the communication that E-Trailer has with their customers
Ron
2/27/2014
Great Experience, Your sales person was friendly, courteous, and knowledgeable. I enjoyed the the experience. Thank you and I will shop with you again. Prices are great !
Steven
2/27/2014
Etrailer was perhaps the easiest online dealer I have dealt with. The proces are excellent and the service is fast and knowledgeable. I had called anothe well known dealer and they simply did not know the details on what they were selling.
Alan
2/26/2014
Working on another order if I can find the parts so that should say it all.
Alva
2/26/2014
One of the most pleasent Esperance I ever had from ordering anything on line The up dating was great . I think this goes a long ways. Having someone who cares about you . Thank you keep up the great work.
Chester
2/26/2014
Great service!
Chuck
2/26/2014
Everything was great. I placed the order around 15:00 and it was shipped the same day. Other places could learn a lesson from etrailer!!
Coy
2/26/2014
Outsanding customer service. Placed 1 order and a few days later placed a second or only changing the color of the side marker lights. Other then that the order was identical. Recived a call within 2 hours to confirm that I had placed the order since it was almost identical to the first.
Finally, a company with the customer in mind and not just the almighty dollar.
Thank you etrailer, you've earned a customer for life!
Curtis
2/26/2014
Good company to do business with, and yes I would recommend etrailer.com to a friend.
Dale
2/26/2014
I will always buy from etrailer. With excellent customer service, Very informative website, Installation & description videos, And the best prices on the net, I wouldn't want to go anywhere else!!!
David
2/26/2014
I couldt ask for a better e-purchase experience than I had with etrailer. I wanted to replace a set of old tires on my boat trailer and after checking out the etrailer website and viewing the videos I ordered new ones already mounted on rims with confidence. They were shipped the same day and arrived the next day. I am not far from their distribution facility in Missouri, but the response time to my order and receiving my shipment was outstanding. I was kept aprised of the status and shipment of my order in a timely fashion by email. I was also surprised at the wide assortment of other items that they offer on their site. Extremely satisfied.
James
2/26/2014
One item I ordered came from the factory wrong. Contacted etrailer, they corrected the problem. I am very pleased the professionalism of the people that I dealt with.
James
2/26/2014
Super speedy processing. These guys Are AWESOME!
James
2/26/2014
Wow...that was fast...I placed my order around 1pm, receive an email within 2 hours that the item was in stock and would ship. Received an email at 6pm stating that the item had shipped. Now...just hope it fits my RV. Will use etrailer.com again. Thanks
Jamie
2/26/2014
Ive used etrailer in the past and your service, front to back, is simply the best. When I have any hauling need, I come here first, without a second thought. Thanks for A+ service and products.
Jason
2/26/2014
I had a great experience. I placed my order and received an email saying the chains were on backorder-no problem. A little later in the day i received a phone call saying the chains are backordered pretty far out 10-12days and etrailer wanted to know if i wanted to get something else that they had in stock. I ended up switching my chains and had a tracking email in no time. Most places wouldnt have said anything, let me call a week later wondering where my stuff is. These people went above and beyond. Thank you.
Jean P
2/26/2014
I am very satisfied with the promptness of the shipping of the above
orders and the communication about them
thank you - Dana M, Nikki R and George J
Jim
2/26/2014
The orders I placed with e-trailer.com were the best price and quality I am very happy everyone was great to work with and the shipping time was 3 days.The Timbrens really make the 5th wheel ride comfortable,and the new Quad steps fit the coach in exactly the same place as the 3 steps we had to struggle up and down. Now it is easy climbing even with a bag of groceries.
John
2/26/2014
Awesome customer service and extremely quick order processing. Etrailer is the zappos of the trailer world.
Kevin
2/26/2014
Very smooth purchase and the parts came on time.
Larry
2/26/2014
Fantastic website: navigation ease, depth of product descriptions, and especially the product videos. Prompt service thats second to none: placed my online order at 9:30 PM . . . recd automated confirm at 9:35 PM . . . recd in stock and shipment pending confirm at 9:45 PM . . . recd notice that product shipped a 10:47 PM. Im a chronic online consumer and have never experienced such speed. Amazon is fast but etrailer is lightning fast. On a 1-10 scale with 10 being the best, Id give this experience an 11.
Lawrence
2/26/2014
This install couldnt be any easier.
Lawson
2/26/2014
Generally always have the parts needed by our technician and received quickly.
Norm
2/26/2014
I couldnt find the part at the manufacturers site, but I found it at etrailer. Easy to order and amazingly fast shipping.
Paul
2/26/2014
Excellent shopping experience with faster than expected shipping! I would definitely recommend this on-line merchant. Their experience with their products are a great help when trying to decide on which product to purchase.
Ray
2/26/2014
Ive ordered twice already from etrailer.com and both times, the items were shipped immediately. Prompt shipping, great customer service. My husband is thinking of ordering a new Kuat 4-bike carrier when hes ready, were buying from etrailer.com.
Rhea
2/26/2014
Very fast service. Even upgraded my shipping at no Xtra cost. Will definitey use this company again.
Richard
2/26/2014
A REAL PLEASURE TO TALK TO SOMEONE ON THE PHONE WHO WANTS TO HELP YOU AND ANSWERS ALL YOUR QUESTIONS
Roland
2/26/2014
I order on line a lot. I have never ordered from a company who contacts you via email for every step of the process. This was a nice change to be informed of what is going on every step of the way with my order. I will definitely be checking their website next time I need something else. They dont leave you wondering what is going on with your order.
Terry
2/26/2014
Amazing time shipping my order!!! I placed it at 8:20 pm and hit a email at 10:07 saying my order has been shipped. Etrailer is highly recommended!!!!!!##
Tristan
2/26/2014
Very easy to find what I need for towing my travel trailer.
Albert
2/25/2014
Easy and always a pleasure working with people that know what they are doing. Thank You!
Charles
2/25/2014
Very good people to deal with. They are top notch.
David
2/25/2014
same wiring cheaper price. cant go wrong
Elaine
2/25/2014
Everything went great. Ordered on Saturday and delivered on Monday, dont know how you guys got it here that quickly. Instructions were easy and part fit as advertised.
Hartwig
2/25/2014
Excellant service! I ordered towing mirrors on 2/21/14 Friday and received them Monday 2/24/14! I could never expect better delivery. I just installed them and they look nice but I will have to wait to adjust them when my trailer is attached. Only then will I know how good a view I will get. The factory instructions are okay but could use a bit better illistrations.
John
2/25/2014
Hard t find items were exactly as described. Arrived quickly
Kim
2/25/2014
It was super fast and easy! Then of course as usual after I placed the order I remembered that I needed to ask about another item, but after calling in a rep answered right away and gave me all the info I needed in less than a minute!... I was very impressed!
Loreto
2/25/2014
They exactly what I needed for a good price and shipped it to me quickly. Good job guys.
Stephen
2/25/2014
Anna, The products were exactly what I wanted. As you can see, our cat, bored of winter, also found the packaging to his liking. Your company has their act together and in full swing, thanks to hospitable and helpful employees such as yourself.
Thomas
2/25/2014
thank you it fits perfect and was very easy to install I will buy etrailer again !!! THANK YOU
Walter
2/25/2014
Great service. Easy to order online, fast service and shipping.
William
2/25/2014
great response...order was shipped same day great price on the trailer will def do business with them again.
Chad
2/24/2014
In todays era of online shopping, it has been a wonderful experience with e-trailer.com. I placed my order in the afternoon. Early evening, I recieved a call from e-trailer informing me that my order would be delayed because of manufacturing delays. The caller said that she would call the manufacturer tomorrow and call me back. She did exactly that! When I contact them, I get help, expert information, and very prompt results. THANK YOU e-trailer!!
Cleo Max
2/24/2014
Its All Good
Wish Id thought of the bracket and cover when I ordered the wiring assembly-
You sure are quick to respond and get it done. This is excellent service.
Donald
2/24/2014
Thank you Cathy for all your help with the adapter. Everything fit perfect.
Douglas
2/24/2014
Your service was very prompt which I appreciated. The E trailer cargo bag looks like it will do a very good job. The curt cargo carrier was very poorly packaged for shipment via truck. Everything arrived without substantial damage. The carrier looks like it will do what I wanted it for. I will let you know when I return from Alaska this summer. Doing business with E Trailer was my pleasure.
Douglas
2/24/2014
The exact product I needed, shipped fast couldnt ask for anything better
Frederick
2/24/2014
Web page was exceptionally easy to navigate and make a purchase. Etrailer upgraded the shipping at no cost so I got my item a few days early - Id rate etrailer 10/10 and will not hesitate to pass my experience on or make a purchase in the future when the need arises ... And by the way was less expensive then the local retailer that took a day to get back to me on shipping and if in stock.
Gary
2/24/2014
My experience was a very pleasant one with etrailer.com I was able to get free shipping and the woman working customer service actually upgraded my shipping to expedited for no charge. I was extremely happy about that. I will definitely do business with etrailer.com in the future and highly recommend this company to anyone looking for products they may carry. Their prices are unbeatable as well. Thanks again etrailer.com!
Jonathan
2/24/2014
I love doing business with etrailer . I have never had any problems with any of their products and if I ever needed help they were there for me. They treat me like family.
Joseph
2/24/2014
Very simple hitch to install, fit perfectly.
Karl
2/24/2014
Easy to find the right product. Also they have video instruction that make putting on product an ease.
Keith
2/24/2014
This is the definitive best site for research and purchase of a trailer. Once I found and purchased a mobility scooter platform that met my requirements, I placed my order. Hours later I received a follow-up email from eTrailer that they had upgraded my shipping at their cost, and UPS has informed me that the package will arrive later today - several days earlier than I had expected. Extraordinary customer service and relations. Not just a great website, but a personal and customer-centered experience. I would award them TEN out of Five stars.
Michael
2/24/2014
This may be on line ordering however, etrailer treats their customers with personal interest and speedy responses. I would definitely recommend them to my friends
Ray
2/24/2014
My order was handled very well. Could not have asked for better service from the staff at etrailer. My emails were answered very fast and my concerns taken care of. I was completely satisfied.
Rich
2/24/2014
Very quick and free shipping. Ordered a hitch on Wed. afternoon and it was delivered to central PA on Fri. afternoon.
Robert
2/24/2014
excellent web store.
will recommend
easy and flawless buying experience.
Waiting to received the package and install the hitch
hope will be with no problems
Thank you
Vesselin
2/24/2014
Great service. I will look to your site next time I need something for my trailer. Thanks
Vincent
2/24/2014
Top notch service,Thank you!
Davy
2/23/2014
I ordered a spare tire carrier and lock and received them the next day which I was not expecting. Both look like good procucts, but I havent been able to try them out yet since I dont have the tire yet.
Dennis
2/23/2014
Their web site has very detailed product descriptions that I needed to make the right product choice. They shipped the same day and their communication was great. The package arrived several days sooner than their standard commitment, and everything was as described.
I will definitely use them again.
Ian
2/23/2014
WOW!! i am really impressed with etrailer.com. this is my first order, and its a small one, but they contacted me right away, and its already shipped!! like immediately!! thanks etrailer, im sure i wll be ordering in the future.
John
2/23/2014
I usually do all of my online shopping on Amazon, but when buying anything for my trailer setup, I use etrailer. They have the best selection, and they're customer support is always right on the money. Sometimes I don’t know exactly what I need to get a task accomplished, and I call them, and they always steer me in the right direction. I wouldn’t shop anywhere else.
Kevin
2/23/2014
I want to think all at Etrailer for their fast and expert service. Everything that I ordered was exactly as represented. I do appreciate the upgrade shipping that you also gave my order. I have now finished my repairs and everything works perfectly.
Mike
2/23/2014
Great customer service.
Milan
2/23/2014
I ordered my bike rack on a Sunday and by first thing Monday morning it had shipped. I receieved my order in 5 days. This company is definately five star.
Mindi
2/23/2014
I am pleased with your web-site and the speed with which you do business.The information on the site is sufficient and I anticipate the winch which I ordered will satisfy my expectations. I thank you for the prompt e-mails. I give you an A for my experience.
Porter
2/23/2014
I have been buying from etrailer for over a year now. Their customer service has been the best I have dealt with. The experts that answer your questions are fast with the answers and very helpful!! I have been extremely pleased with the top of the line products, lowest prices and super fast processing and shipping. I will continue using etrailer and defiantly recommend to my friends!! Thanks etrailer!!!
Randall
2/23/2014
I was referred to Etrailer by a friend who had purchased a hitch and a bike rack. He said that they offer the best prices and free shippingwhen you spend $150or more. He was sold on Etrailer.com. So I did what I always do and shopped around online. I tried a bunch of different websites, but found myself back at Etrailer. My friend was right. I have since purchased two hitches from Etrailer. One for a Mazda3 and one for a Honda Pilot. Both were a breeze to put on with the instructions that came with them. Like my friend, I am sold on Etrailer.com and I will always refer my friends to them.
Steve
2/23/2014
had a ?, they responded really fast and gave me the product I need best for my 2005 titan. The deliver was fast. the whole process was hassle free and convenient
Yolanda
2/23/2014
I was looking for nerf bars for my 2014 silverado and found them , at a great sale price in the color I wanted.
This is my second purchase from etrailer.
GREAT company to do business with.
A WOW experence
Anthony
2/22/2014
I searched online for hours trying to find garnishes for my 2003 toyhauler. I had just about given up when I discovered etrailer.com. They had exactly what I was looking for and were very courteous. When I reordered the exact same item a few days later I received a call confirming it was not a duplication. I also received confirmation, processing and shipping emails with the tracking number. I am very pleased with their excellent customer service, speedy shipments and personal service!
Carla
2/22/2014
Great prices and excellent service.
Daniel
2/22/2014
Judy M. made everything so easy. Had a problem with UPS, Judy M was on top of the situation quickly. Judy took my order right over the phone, was very knowledgeable of what I needed, and did everything for me. Got my items in 4 days, would have been three if not for UPS. The folks at e-trailer.com really gave me a good buying experience. I received e-mails immediately after my order and I got shipping info the very next day. No games, she was straight up, took care of my order, and had everything in stock. Really good customer service. I highly recommend Judy M and the folks at e-trailer.com. The service was excellent and they stand behind what they sell.
Danny
2/22/2014
I am looking forward to installing another towed vehicle system with the help of etrailer experts. Thanks to all of the experts including Judy M who assisted me with this purchase.
Douglas
2/22/2014
Great first time buyer experience! Shipped quickly and arrived expertly packed. Thanks also for the expedited shipping at no extra cost!!
Frederick
2/22/2014
excellent....................received a call to verify information and shipped a few hours after ordered on a Friday Afternoon no less!!
George
2/22/2014
very dependable and if theres any problems youll get notified right away. theyll offer alternatives and will tell you pros and cons of the product. I like shopping here.
Juan
2/22/2014
WOW!!! So, at first I couldnt find a video that showed me how to hard wire a brake controller and a 7 pin trailer connection. I messaged etrailer and they sent me a link within a couple hours. As a a result I was able to order with confidence. The site was very easy to use. I received my packages in 2 days. Which was much faster than the 3-5 days that they upgraded me to at no charge. All the parts were there and in perfect shape. I may be the happiest customer they have. I will definitely be using etrailer again for all my trucks needs. 2007 Dodge Ram 1500
Justin
2/22/2014
Great service - Very fast order processing and shipping. Great job - keep it up. Not something you see in todays world - Customer Service!
Michael
2/22/2014
I ordered a Swagman XTC-2 Hitch bike rack on Wednesday of this past week. I was amazed that it arrived last evening Friday. What service! And the shipping was free!
Am excited for winter to go away, so we can use it. I was looking for a rack that not only keeps a mens bike stable, but keeps a womens bike stable also. I found a winner in this Swagman.
Thanks etrailer!
Michael
2/22/2014
Great value on a hitch and accessories. Shipping was even quicker than expected and everything worked as expected for the installation.
Mitchell
2/22/2014
good prices and great shipping. will use again.
Phillip
2/22/2014
I cant believe it! I ordered last night and received the tracking number this morning. My order is already on the way. I cant wait to receive it. Thank you so much!
Pyrate
2/22/2014
Fast service and shipping.
Robert
2/22/2014
Some of the best customer service I have had in a long time. Titus had all the answers and was very educated on the specific parts that I required. Well done!
Tim
2/22/2014
One of the best web shopping sites on the planet.
Could not improve on it if I tried. Can rarely say that after making a purchase online or trying to.
Alfred
2/21/2014
This place is awesome! Super quick order processing and even upgraded my shipping for free. Will definitely be buying from here again.
Andrew
2/21/2014
The website was laid out nicely, and i especially appreciated the installation video for the bike rack i purchased. in fact, the video showed the bike racked being installed on a 2013 Honda CR-V, and thats the exact same vehicle I own, so my purchase was a no-brainer.
I was also given a shipping priority upgrade by Julie. Thanks so much!
Angela
2/21/2014
Awesome
Brady
2/21/2014
I did not pay for expedited shipping, but they still got me the 150 LB 5th wheel hitch in 3 days.....Great Job!
Brian
2/21/2014
my shopping experience with e-trailer was a very good one the items shipped the same day! and they upgraded my shipping to express at no cost to me !! as if free shipping wasnt good enough already the cost for the items was very competitive and the customer service was the best I will definitely keep them in mind for future needs !!!!
Charles
2/21/2014
You all are great. Thanks for the price guarantee also.
Thanks for expediting my shipping for free. wow, amazing!!
Cant wait to get the hitch attached to my car so I can get the bike rack on there and go biking.
Cynthia
2/21/2014
fast shipping great item 6&7 way connector box
Dale
2/21/2014
Great customer service rep help. Guided me to the correct part. Arrived in good shape and in the time frame promised
David
2/21/2014
Everything went very smooth on my hitch cover order. I received it very quick through USPS. Ordered on the 17th of February and received it on the 20th all the way to Arizona. It looks great on my 2011 Santa Fe.
Edward
2/21/2014
Very easy to order, even for me and Iam not to fast on a computor.
Fred
2/21/2014
Excellent service, look forward to doing more business with you all.
Greg
2/21/2014
You have been a pleasure to do business with. You have answer every question I have asked Thank you and I will tell everyone that I know that you are very good to work with!
Hal
2/21/2014
Today when the world is moving at warp speed with disrespect shown to others many times each day, no matter where we go, you folks still know what CUSTOMER SERVICE is. Thank you for such excellent and thoughtful handling of my order. It much exceeded my expectations. Wonderful communication as well. Thank you
Lonny
2/21/2014
I am extremely glad I called to ask about bicycle racks. I would have ordered the wrong one, but based on the information I got from Cathy T. I was steered in the right direction and got an excellent product. Just got back from a 900 mile round trip with 2 bikes on the back of my travel trailer and they were rock solid. Thanks etrailer.
Mark
2/21/2014
Large stock of parts. Quick shipping.
Mark A
2/21/2014
I am very happy with my order, and the shipping was free and fast.
Raymond
2/21/2014
Found what I wanted fast. Ordered, and it was shipped in TWO HOURS!!!
Good as it gets.
Bill
2/20/2014
The Web site was clear and easy to navigate. Lots of product to choose from and great information about the products. Great, quick communication about my purchase and the shipping. Very positive experience dealing with etrailer.
Cliff
2/20/2014
No hitch in this hitch....whats not to like...had to take it to a good friend who has a garage for his business as my wife wouldnt allow me to crawl underneath a jacked-up Toyota Seinna....beautiful job and looking forward to using it on our trip to Florida...thanks again.
Danny
2/20/2014
Good customer relations, there was a delay from quoted shipping time due to stock issues. They informed me to the delay and gave options of other products that would be able to ship on time.
Gene
2/20/2014
2013 F150 screw. These look great. They give me the extra width for Towing then take them off when the job is done. I would have ordered my truck with the big tow mirrors but just didnt like the look.
Gerry
2/20/2014
very good service and fast delivery everything was excellent
Greg
2/20/2014
The customer service was great. You have helped a handycaped person to be more mobile and that is a blessing to us. When I ordered my wheelchair rack it was out of stock. With in a short time Ellen V sent a E-Mail explaining the problem and offered me a like substitute well I could not afford the upgrade and then every effort was made to ship the one I ordered....and Today it Shipped how good is that. E-Trailer is a class act ....there number one product is service. Thank you one and all.
J David
2/20/2014
I bought a set of chains for my truck and received a product that is exactly what i expected. I received a upgrade in shipping at no cost so the order arrived a few days sooner than i expected. this was a very pleasant experience.
James
2/20/2014
Great to deal with they had my winch mount sent directly from the factory since it wasnt in stock. That saved a lot of time. Thanks
Jason
2/20/2014
Service was great and etrailer showed great concern when one of the two items I ordered would take a few days longer to ship they called me to explain the delay on that item. Great service.....
Jerry
2/20/2014
I am quite impressed with the speed of shipping and the tracking. The order just left Kansas!
Merry
2/20/2014
First experience but definitely wont be my last. Lowest prices I found, top notch customer service and very quick shipping. A+ rating. Could not be happier.
Michael
2/20/2014
my experiance with etrailer was great, apsolutly no hassles at all. they had what i needed and got it to me. customer service was awesome, im a definate returning customer.
Michael
2/20/2014
It was great. The site is easy to use and follow.
Mike
2/20/2014
Great! It was fast and easy to place my order. I have not recieved my order yet, but all the positive reviews on the site made it any easy choice.
Thomas
2/20/2014
Great web site. Easy to navigate. Order process was very quick. Order shipped within hours of ordering. Good e-mails about shipping and ordering details.
Timothy
2/20/2014
It was a very easy ordering process.... And it was great that I was able to not only get my shipping at no cost but to also have it up graded to express delivery at no extra cost too......Thanx a million etrailer.com
Brian
2/19/2014
The best customer service, Ive had in years thank you Casey S.
Bruce
2/19/2014
etrailer has excellent products and a fabulous Customer Service. I highly recommend this company!
Carl
2/19/2014
fast & easy , price was right also & the S & H was fair part came in short order and was what I wanted
Thank You
David
2/19/2014
This first step of an on-line purchase was made easy by the information presented regarding the item I wanted to purchase. Checking out and follow-up communication after checking out all receive top marks. Receiving the item and putting it to use have yet to occur.
Donald
2/19/2014
WEB site was easy to use to find the harness I needed and the price very good.
A follow-up call to verify my address was appreciated because it was a cross check to assure the security of my credit card.
Just waiting for my order at this point.
Edgar
2/19/2014
GOOD SERVICE AND FAST SHIPPING OF PRODUCT ORDERED.
Jim
2/19/2014
Great prices-fast shipping-Huge inventoryWhat is not to like! If you cant find it anywhere else, you will find it here!
John
2/19/2014
These guys are great! Very helpful customer service and right on top of the shipping! Represent great products as well. Go etrailer!
John
2/19/2014
This company is very good at what they do that is serve the customer like a person and not a Number. Again Thank You and like the saying goes Ive be back!
Keith
2/19/2014
Fast and easy! Web site is easy to use and follow up E-Mails of order status are great with easy to track links provided. Price was inline with local retailers and it came to my door. I did not have to go back to pick it up.
Patrick
2/19/2014
Im a very happy customer of Etrailer...i found items here i needed i couldnt find anywhere else, Thank you for this great service.
Pedro
2/19/2014
I have ordered several items from etrailer.com and everything I have ordered arrived on time, was quality merchandise and the ordering process was the easiest that I have ever experienced. What a great company.
Philip
2/19/2014
Fantastic customer service. Got the express shipping for a few bucks and within 12 hours got three emails telling me what I bought, that it was ready to ship, and that it was shipped with a tracking number...I was impressed. Will buy from them again whenever I need trailer hardware.
Tommy
2/19/2014
Great experience. Katie was very helpful. Did her job very professionally.
William
2/19/2014
I will always do business with eTrailer. Everytime I order from etrailer, my order is complete and never any back orders. I especially like that my shipment is here in no time. My last order was made on Monday, and I received it by Wednesday. This last order I made was expedited because they were so appreciative of my past orders, and did theyre best to make sure I was once again very happy. I highly recommend etrailer to all my friends, and I will continue to do business with them since they put such a high value on satisfying theyre customers.
William
2/19/2014
Ordered a set of trailer tires and wheels, lighting kit and adapter on Sunday night and received it all on Wednesday using the free UPS ground ship. Very good prices.
William
2/19/2014
Good communication, well packed, fast shipping.
Adam
2/18/2014
within 30 minutes of ordering online, I received a call stating that it would might take up to 3 weeks ,as it has to be custom made. I appreciate the information keeping me informed
Allen
2/18/2014
Was very easy site to use. One of the easy I have used.
Bruce
2/18/2014
Very satisfied with start to finish with the order and product.
Donald
2/18/2014
Although I dont generally write reviews, I thought I needed to this time. This was my 2nd awesome experience with e-trailer. I was trying to solve problems with a unique application and Rose from e-trailer was just the person I needed. She was exceedingly patient, professional, friendly, courteous, and knowledgeable. I am in my 50s and you just do not find this level of quality customer service anymore PERIOD. This may be the best experience I have EVER had with a business, online or otherwise. I even ordered a cold air intake too, which I had no intention of doing when I called, since I had Rose on the phone and she answered my questions about that as well. Everything ships fast, is complete, well packaged, and never damaged. I encourage anyone to look around the site as they have a very comprehensive selection of a wide variety of vehicle accessories at great prices displayed in a very intuitive and well organized web site. Thank you Rose and e-trailer. You have my highest recommendation and a customer for life.
Frank
2/18/2014
OUT STANDING, VERY HELPFUL AND NICE
GOOD JOB.
James
2/18/2014
Outstanding communication and quick shipping. Prices are competitive. Have never had an issue with any of my orders.
James
2/18/2014
Great service, and very good product. My Swagman XTC-2 bike rack is working out great! Thanks for the videos that detail the fit and installation. It helped my purchase decision as I own a 2010 KIA Soul and was concerned about vehicle to bike clearance. Keep up the good work!
Jim
2/18/2014
etrailer was open about this being a backordered product and that it would have a lengthy shipping date. It was actually shipped about a week earlier then Id anticipated. The product was exactly as advertised...maybe better.
John
2/18/2014
I had a complicated request on an order I placed online. Cathy from customer service was amazing. She was a real-life caring, calm, and generous human on the other end of the phone! She genuinely wanted to help me out. Everything was resolved and surpassed my expectations. I always dread having to call 1-800 numbers from a website, but this experience changed that for me. I didnt wait on hold and I had a competent and caring person help me through most expeditiously. Thank you, etrailer!
Katie
2/18/2014
Very impressed with the customer service. Very courteous and will go the extra mile.
Kyle
2/18/2014
Had a hiccup and shipped the wrong color floormats, but they resolved the problem promptly so overall a good experience.
Robert
2/18/2014
Fast shipping and good prices on products for trailers.
Roger
2/18/2014
This is my second time ordering items from etrailer the first time was a huge success, I had to install a trailer hitch on a BMW, the product shipped fast, got here fast, fit perfectly, and when I got a bit confused I downloaded an installation video from their website that pulled it all together. This time the items shipped on the same day I ordered and I got a call from them to make sure they had the address right. Perfect experiences.
Scott
2/18/2014
I purchased an air spring kit and found it for less online. When I called to cancel I was told they would match price + 10. That was a pleasant surprise-Customer Service was great-they got back to me when they said- this is how you run a business.
Steve
2/18/2014
I found what I was looking for easily.
William
2/18/2014
Good quality products.
Very fast shipping.
Bill
2/17/2014
I got an unexpected and pleasant surprise, an upgrade to faster shipping at no extra charge, and notification that my order had shipped the same day I ordered it.
Christine
2/17/2014
This is my second Hitch purchase from etrailer.com. They sell quality products and their service is unbeatable.
Eddie
2/17/2014
great people to deal with they keep you up to date on your order, shipping etc.
Gerald
2/17/2014
Great selection, fast and courteous service, and very helpful install videos. Dealing with etrailer was refreshingly easy.
Joseph
2/17/2014
I always use etrailer.com because they are flat out the best. I have purchased several trailer hitches and roof racks. I always have been left with a very positive experience.
Joseph
2/17/2014
I was very impressed with the service, and the website. I did not realize that we need more, and so I place another order.
Thank you so much, and yes I will refer family member, we are a trailer family.
Michaele
2/17/2014
Communication with etrailer is the best. I didnt have to ask for anything as far as the status of my order because confirmation, shipping status and tracking were emailed to me almost as soon as they happened. This is the way business should be done! Thanks!
Richard
2/17/2014
Joe thank you for the extra service especially for a new customer . Have you in my favorites now for future trailer items . Thanks again
Richard
2/17/2014
etrailer has been great for me. Prices cant be beat. Service is top-notch. Shipping is prompt and free over $150. Enormous selection. Whats not to like? If they carry it and they probably do I would never look elsewhere.
In response to the question belowyes, I would and have recommended etrailer to friends. And they probably could have written the same response that I have.
Thomas
2/17/2014
Excellent selection, very easy to find what I needed.
Shipped out fast! And thank you for the upgraded shipping.
Thomas
2/17/2014
Bought the Pro Series Hitch Cargo Carrier with the light kit & anti-rattle pin. Carrier is huge. Just what I needed with my 2 dr Jeep Wrangler.
However... you would think they would make the light wires long enough to actually reach the vehicle. Come on guys! Other than that I love it. Using it this week to go on a hunt.
Don
2/16/2014
everyone is friendly and very helpful
i cant wait for the rack to arrive
thank you for all your help
Edwin
2/16/2014
amazing customer service and product!
Thanks!
Gregory
2/16/2014
Great products and fast response.
Keith
2/16/2014
That was amazing speed to process and ship on a Sunday!!
Prices are excellent and instructions on product use was included with shipping tracking info. So far, you cant do any better!
Robert
2/16/2014
Fast reply. Will let you know how new lights work. Other products were great!
Roger
2/16/2014
Kim is the most helpful salesperson I have ever talked to about to about trailer and truck accessories. I told her what kind of vehicle I owned, and what kind of parts I was looking for. She quickly made suggestions that expedited my decision to purchase the products that I needed. If you are looking for the perfect combination of towing components without breaking the bank, this is the place to find them.
James
2/15/2014
I dont make reviews until I have something installed. I ordered the TracRac Ladder rack but to haul a canoe. It came on time, in good shape and got it togather today. Good Rack, went togather good and had all the parts. What can I say, wish every thing went this well.
Scott
2/15/2014
WOW! You guys are the best!! I placed my order this morning and in just a couple of hours my order is already being shipped. I really appreciate the extremely fast service and the email notices of the current status are top notch. Keep up the great work and Ill be a customer for life.
Steven C
2/15/2014
etrailer has got to be the best place to find all your trailer needs. Talking about a one-stop shopping site that has EVERYTHING from the tongue to the taillights, plus much more.
Curtis
2/14/2014
Great communications, they keep you up to date on your Order. Trust what you order from etrailer they come through as promised.
Frank
2/14/2014
placiing the order by phone was a very pleasant experience
Frank
2/14/2014
Thank you Anna, I appreciate your assistance and knowledge in helping
me decide on the product was best for my application. I will recommend
"etrailer" to others who might have need for products your company sells.
J. Robert
2/14/2014
Best online towing site I have had the pleasure to work with. Site is fast-loading, works well with mobile browser and Windows 8.1 lets face it, not all sites do both these days, multiple ways to filter products which are totally useful and clearly features designed by someone who understands how trailering parts are chosen. Thank you especially for that!!
Well written descriptions with useful details, great item listing of capacity and features. Finally!!
Add to that great prices, loads of shipping options, and flat-out reasonable shipping rates so many sites make you think you got a great deal until you calculate shipping, not the case here!. I didn’t take advantage of the free shipping on orders over $150, but Im moving and didn’t want to get the extra to put me over the $ Mark. To my surprise, the order was processed super fast, and personally! I got the usual auto-response I ordered late at night, but pleasantly I got personal follow up emails with status and a appreciation for my order from an actual persons email!! Wow!
Add to all that a 3-5 day shipping option to the PNW Seattle region? Cant say enough good about this experience.
Thank you, Ill be back!
Jay
2/14/2014
Easy and simple. Company provides instruction on assembly issues. Fast follow up
Ordered a product from Niagara Cycle. Part fell off first time I used it. They told me to call manufacturer as Niagara doesnt make the product
Neither does Etailer. Wished I had bought the original product here
Lloyd
2/14/2014
Great service. Thanks for the email updates.
Mark
2/14/2014
I was impressed with the ion of parts and accessories. I found that the prices were much lower than competitors prices for comparable items. When I need parts for my trailer in the future, etrailer.com will be my first place to look.
Marty
2/14/2014
I think you folks are the greatest!!! You have the best prices even beating ebay and even more importantly I never have to worry about the quality of an item I purchase from you. Your shipping department gets high marks also. Thanks. I have never been disappointed with the many purchases I have made through etrailer. A very, very satisfied repeat customer. :-
Marvin
2/14/2014
Great doing business with you guys, exactly what I ordered, and arrived very fast!I Will order all my trailer needs in the future from trailer.com!
Matthew
2/14/2014
Thank you so much for the support and quick order processing! I almost never find a need to rely on customer support for my online purchases, but felt the need this time around. I got a quick response to an online inquiry which ultimately helped finalize my choice of roof cargo carrier. I purchased a Thule product for its reputation, quality product, and durability. The fit on our 2004 Trailblazer EXT is perfect after a slight adjustment of the roof rack cross members. Were hoping to get many good years of use!
Matthew
2/14/2014
I have ordered from here twice and both experiences were amazingly good! Your service is the best and the how to videos make installations a breeze.
Michael
2/14/2014
Extremely fast and efficient!
Thank you
Neal
2/14/2014
Worked with Nik. Good guy and really enjoyed talking with him. He alone would make me buy from you again.
Pat
2/14/2014
I keep finding myself coming back to e-trailer.com when I need something. This time I had forgot their name so went on a web search for the part I was looking for. When I found the best price and saw the name, I went back through my files and realized it was e-trailer.com again. Now I have their site saved so I dont waste any more time. They also just sent me a message saying my order will go out ahead of schedule. You cant get any better than that.
Robert
2/14/2014
Incredibly fast shipping and unbeatable prices on quality trailer brake parts!
Ryan
2/14/2014
Hubby says he would recommend your company to anyone in a heartbeat....That is good !!
Sharon
2/14/2014
Fits well, works great !
Torx tight because of paint .
Went one smaller
Steve
2/14/2014
Excellent Job Etrailer.com!! While browsing the site I felt clearly Informed on each item I had interest in. Once I made my purchase, I received helpful e-mails every step of the way. Video available, showing you exactly what to do once you receive the item... made install a real breeze. What more could you ask for?!! These guys have you covered. Installed the hitch, I havent tested it out yet- but it feels solid & well built. Im very happy with my purchase and customer service experience. Thanks Etrailer.com.
Andrel
2/13/2014
Great shopping experience, cant beat the pricing, fast response everything was in stock and they even gave me a free shipping upgrade thank you!
Chris
2/13/2014
Good purchase Quick ship. I will and have recommended etrailer.
Claude L
2/13/2014
The light was exactly what I expected. The delivery was very timely and the
contact person was very friendly and helpful. A plus rating in my book.
Dennis
2/13/2014
Awesome. I needed chain for less than ideal tires traction with the recent snow activity. I was willing to wait for online delivery to save a little $ but got a free upgrade. This order shipped within minutes. I wish they could plow my single street neighborhood this fast.
Evan
2/13/2014
I was really impressed with the quality and ease of installation of you product. The instructions were clear and worked perfectly. That says a lot for me. Im 64 yearrs old and cant remember when a project went so smooth. Thank you e-trailer
Glenn
2/13/2014
This is the second trailer hitch that I have purchased from you guys and it was due to the price foremost but the how-to videos and expedited customer service/ email updates were beyond the call of duty you guys made this sort of thing a CLASS ACT INDEED!
Roman
2/13/2014
Very fast shipping and packaged perfectly. Best price that I found. Not my first time buying from etrailer.com and it wont be my last.
Scott
2/13/2014
Shopping with etrailer.com was a great experience. It was not only fast and easy , but support was easily available fast and friendly and in the end they even upgraded my shipping at no additional cost. Big fan and will shop here again.
Todd
2/13/2014
So far batting a 1000..I was really impressed with the etrailer website..liked the videos on installations..highly recommend them for others and definately will be a return customer..this is what you get with an AMERICAN company with AMERICAN pride. Thanks guys
Vince
2/13/2014
great customer service, product delivered as described, shipping was flawless.....Thank you!!!
Andy
2/12/2014
I rebuild several stock and horse trailers a year and this is a great website to do business with. Usually has same day shipping if not its the next day. They have great communication as well. What I dislike is the tracking system. I would rather have a tracking number sent to me that I can type into the UPS or USPS websites or apps that I have on my phone. Other than that it is fine. This will be the place I get all my trailer lights through.
Daniel
2/12/2014
These guys are great. My part was actualy out of stock when I ordered it. Etrailer staff was in contact with me right away to inform me what was going on, impressive. They got and shipped my part to me in a very reasonable timeframe, awsome service.UPDATE Awsome. This is my second respons. Just got my new ball!! HaHa!! great service, awsome customer service!! nice to see that in the new era of the internet world that someone seems to have an old fashon, give a rip, attitude about what customer service means. Etailers comunication was exceptional and they got me my part sooner than I expected, even though it was out of stock when I ordered it!
David
2/12/2014
Shipped quick, great price. Would purchase from again.
James
2/12/2014
etrailer was a good experince. Good products and very fast shipping. Very fast responses as well. Reccommend their site be checked out.
Lee H
2/12/2014
Very fast shipping,
Customer Service was excellent,
Will definitely be a repeat shopper!!
Michael
2/12/2014
All I can say is WOW what great customer service, Ive viewed many of the videos on youtube then placed an ordered for a Derale Fluid bypass valve, and then received a phone call with a problem with the item, and within a few minutes problem solved. Most other places would have just back ordered the item, they took the time too call and make a first time buyer completely satisfied. WTG keep up the great work.
Myles
2/12/2014
Kim was extremely pleasureable to deal with. She went out of her way to make sure the parts i needed were compatable with my truck. I will definitely do business with and recommend etrailer to anyone
Ronald
2/12/2014
They are one of the very best online retailers I have done business with! Would shop with them anytime.
Scott
2/12/2014
Outstanding !! service and support costumer. Appreciated help given by Carla. Thank you.
Angel
2/11/2014
Wow - what a great company to work with. I bought a gooseneck hitch from you a few years ago and now have a new truck, so I have to do it again. I am amazed at how fast you get your products shipped. Thank you.
Bart
2/11/2014
I ordered the wrong wiring harness on the internet, but I called and Christy B. helped me get the one i wanted. I really appreciate the extra effort Christy went through to pull the original order and then putting in the order with the harness I really wanted. I have a 2014 Town and Country and was unable to get a hitch locally. I would definitely use etrailer again and recommend it to anyone.
Bruce
2/11/2014
Order shipped in 3hrs....Wow..!!
Carl
2/11/2014
The folks at etrailer.com are wonderful to deal with. They will take as much time with you as needed to get you set up with what you need for your vehicle. As I found out, they also honor their lowest price guarantee. In the future, I will not take my business elsewhere unless they dont sell the item. Shop here, you wont be dissapointed!
Carl
2/11/2014
This was the easiest online shopping experience Ive ever had. The demonstration video was very helpful.
I saved the link to my favorites.
I would definitely recommend this to friends.
Carla
2/11/2014
Wow! Fast service, great products and excellent instructional videos. I will tell everyone about etrailers!
Thank you for the upgrade on my shipping. Great customer service.
Douglas
2/11/2014
I have been shopping with etrailer for several years and I have always been very pleased with the price, selection and customer service offered. I will continue to use and highly recommend etrailer.com.
Gary
2/11/2014
What a great experience on my purchase.
The lady that attended me Cathy was very helpful and took care of my order right away. Additionally she sent an e-mail confirming my order and shipment.
Thank you very much.
Gerry
2/11/2014
Best prices that I could find. Easy ordering.
Jason
2/11/2014
Great company. Great products. Outstanding service from wonderful people
John
2/11/2014
My package was shipped within three hours of order then seven days later the US postal service delivered my package. Kansas City to Austin Texas
I am very pleased with etrailer and will certainly be back.
John
2/11/2014
I have not received the tailgate yet but the ordering process was seamless. Pat Sales Rep was knowledgeable about the product, informed on shipping schedules and inventory levels. She confirmed both on the phone and by e-mail of my order number, tracking number and estimated time of arrival. I was involved in sales and service for over 35 years and Pat is a credit to your organization. I appreciate her professionalism and product knowledge.
Larry
2/11/2014
Received my Blue Ox Sway-Pro WD hitch today.
etrailer called me a week ago and said they were out of stock and it might be 2 weeks. It took only 1 week! I have only had good experences with etrailer. I have tried to save money shopping with others and have very bad problems. I will buy from etrailer even if I have to pay a dollar or two more. This company is worth it.
Lewis
2/11/2014
I called for order support and spoke with Dana M. She was extremely helpful and pleasant to work with. I have not received the order yet but if the product is half as good as Danas support, I am sure I will be quite happy.
Michael
2/11/2014
I had a question which I called and the lady on the phone had my answer within seconds. My sons and I have ordered from here in the past and have been very happy with the purchase and the service.
Nick
2/11/2014
I bought a Reese 5th wheel hitch for a Ford Super Duty. Etrailer had the best price I could find. The hitch came preassembled and was easy to install.
Peter
2/11/2014
Needed a set of brushes for a Super Winch.
Saw etrailer had some listed and called to see if they had some in stock.
Sales person confirmed they were in stock and sent them the same day.
Emailed me with tracking number so I could keep track of where package was.
Thank You
Roman
2/11/2014
Etrailer is outstanding in all respects. FAST filling orders and shipping. I got exactly what I ordered very quickly. Their WEB site is loaded with helpful information videos and written articles . I wish that I had found them earlier.
Steven
2/11/2014
Etrailer does A great job! They have completely simplified the whole job I was expecting to do. Not only did I find a brake controller so much cheaper than I expected but also got the wiring adapter to fit my truck to make the job do much simpler!
Also they upgraded my shipping to faster for free!
Zach
2/11/2014
Fast, pleasant service.
Bj
2/10/2014
Was very pleased with the service I received. Will order from yall again and tell others also.
Daniel
2/10/2014
Etrailer again has supplied my RV parts where no one else could in one order. Great job....your on my favorites list!
Dennis
2/10/2014
This was my first experience with etrailer, and it was great! They upgraded my shipping for free, and were very helpful! I will definitely shop here again.
Donald
2/10/2014
We first ordered online this morning for delivery and then realized that we could pick up the part at the warehouse close to us. We called and Anna S. was very nice and helpful changing it and within an hour or so received an email that our order was ready for pick up!
Duane
2/10/2014
This is my second order with etrailer and I am very impressed with their items and customer service. I get alerts from them every step of the way from the time I place my order till I get the tracking number from them. I highly recommend etrailer.com
Jimmy
2/10/2014
Little hitch in last order but overall the best co I have delt with in the last ten years.Staff is professional and very knowledgeable.
John
2/10/2014
Was happy to see my locks arrive so quickly. Even though they were back ordered. Great customer service, keeping me updated on the status of my order. Thanks Etrailer.
Judy
2/10/2014
Exactly what my customer was needing. Will use etrailer.com again to get HD pintle hooks.
Kim
2/10/2014
Wow! great price and super quick shipping!
Kimberly
2/10/2014
Called etrailer to get a hitch and acc. for my 2011 Honda CRV... I talked Carla M and she was super helpful. She walked me through all the parts I would need for my vehicle, wiring, hitch, receiver & ball.. She was a great help... Shipped out the same day and FREE SHIPPING WoW
Pat from Jersey
Pat
2/10/2014
Very straightforward. Casey, the ales person was pleasant to work with and was very professional.
Ralph M
2/10/2014
Received email from Luke saying that my order has shipped and also that my 7 day shipping has been upgraded to 3-5 day shipping for no additional cost to me. WOW !! It hasnt been 12 hours since I placed my order and on Sunday evening no less and you folks have shipped already. Its refreshing to see that GREAT CUSTOMER SERVICE still exists in this world of slackers and care nots. Thanks Etrailer,
WAY TO GO !!!!!
Robert
2/10/2014
Very helpful people,customer orientated.
Roy
2/10/2014
This is the 4th time Ive ordered from etrailer.com and i would do it again and again. Ive never had an issue with any products.
Seth
2/10/2014
After searching other sites, Etrailer.com had the extra long drawbar I needed. The purchase price was very resonable and I chose regular ground shipping and the product was in stock at the distribution warehouse and was sent out next day at no extra cost. I would recommend Etrailer.com to a friend.
Steve
2/10/2014
Very friendly service, fast shipping.
Zach
2/10/2014
Great Service!
Donald
2/9/2014
All I can say is WOW! I ordered the part a couple hours ago and just got the email the part has shipped. Excellent....
Edward
2/9/2014
U guys are great thanks for every thing as soon as the product gets here and Ive installed it I will post some pics thanks again :
Melissa
2/9/2014
Products delivered quickly and accurately. All items as described. Found everything I needed. I will shop here again!!
Stephen
2/9/2014
2014 Tacoma Pop and Lock Tailgate Lock
fits right, just a little thinner than the factory one.
Aeser
2/8/2014
I have made several orders with E-Trailer, they are always very accommodating, and always have gotten my orders correct. Ricky S. W/E-Trailer was genuinely concerned with my happiness and a pleasure to do business with.
Billy
2/8/2014
Very good shipping experience. Very helpful staff. Will keep contact information in our vehicle while traveling.
David
2/8/2014
wow. shipped super fast, just what i needed for my pontoon trailer, makes it look almost brand new. shawn was a great help
George
2/8/2014
I ordered this motorcycle rail to go on my Landscape trailer, to put on and take off as needed. The shipping was A+ 2 days and the quality is perfect to put my Harley bagger on. I will for sure be using etrailer.com again.
Harrell
2/8/2014
i havent received my product yet ordered earlier today, but if my experience with wayne and bobbi are any indication of what i can expect, i will be more than satisfied... these two individuals make me remember the days when customer satisfaction was expected and often taken for granted... i am very pleased with the personal attention they afforded me and the business i brought to them... they are a testiment to this fine company and all people whos jobs entail dealing with customers... they both are exemplary individuals and their company should take note and have all employees emulate their fine people skills... thank you and i hope i have a need to do further business with you and your company - kent
Kent
2/8/2014
Great customer service, very professional, just a wonderful experience as I did not know a lot about the product. All of my questions were answered and a call back number was given so if I need to contact etrailer again I could get the same person. Super, thanks & God Bless
Leffel
2/8/2014
I worked with Cathy Truman and she was great. On my future orders I will look forward to working with her. You don’t want to loose her from your staff.
Leonard
2/8/2014
Great service
Myron
2/8/2014
Awesome service and products, shipped fast as well.
Ralph
2/8/2014
Impressive shipping time! even to Canada. Also appreciate all the technical info on the site. Makes ideas and selecting products very straight-forward. Ill be here first for my towing needs.
Cody
2/7/2014
Excellent! I wish all E-commerce was his easy and efficient! You dont sell cigars and boating and fishing gear do you? Too bad for me.
David
2/7/2014
Thank you for the heads up. This is awesome. I have never purchased anything from etrailer, but I can tell you that based on this transaction thus far, this will change for my needs. You guys have been great to work with and the communication has been superb!!
David
2/7/2014
One of the best retailers on line. The website provides complete description of the product and a great deal of related information. Product shipped the day ordered and was delivered in two days. I will order again.
Gary
2/7/2014
It is a pleasant experience every time, Easy to place an order or call for assistance on products. Very helpful and friendly staff willing to help with a positive attitude. Will purchase from etrailer again for sure.
Joseph
2/7/2014
Parts were in stock, was told 2-3 days and they showed up the next day! Awesome these guys rock!
Ken
2/7/2014
This is the third base plate we have purchased from etrailer.com over the years as we changed motorhomes and tow cars. I would not change sellers as customer support is always terrific and the product has always arrived on time or early with good instructions and no damage! And I always get a live person who I can easily converse with. Very important in todays online markets. An especial thank you to Amy for this last assist with our current purchase.
Lela
2/7/2014
The Blue Ox hitch is one great product. Very easy to set up,and use. The shroud on my propane tanks was in the way to use the included latch wrench, so instead of having to remove the shroud every time, I just purchased a 17 in. breaker bar and a 1 in. impact socket which works great. Got it right the first try on set up unlike the Equal-i-zer I had which is a pain to set up, and everybody knows you are in the campground with all the noise it made. I didnt even try to sell it or give it away. It went to the recycle bins.
Michael
2/7/2014
Great information on website about product and installation tips. Installation videos are an excellent bonus. Had part in stock and it Shipped from warehouse the same day I ordered!
Rodney
2/7/2014
Ellen V was of great help, loved working with her.
Thank-you Ellen V., you made my purchase so simple!
Skip
2/7/2014
shipment was timely and in good condition upon arrival
William
2/7/2014
masha was very helpful and very good at her job i was very please with everything and would order from you in the future thank you
Bill
2/6/2014
Etrailer was a excellent shopping experience great prices and a great product. Fast shipping and great customer service I will be a return in customer many times to come thanks and keep up the great work.
Clint
2/6/2014
My order was shipped within a couple hours, nice work guys!
Dave
2/6/2014
A+= great price, received as pictured/ordered, shipment was fast, received in three days. Thank you.
Douglas
2/6/2014
Fast shipment. Item as listed. Excellent online store.
Frank
2/6/2014
Fast service and quick shipping
Gary
2/6/2014
Customer service on a scale of 1 - 10 rates a 15!!!
I would never hesitate to buy anything from Etrailer.
Jesse
2/6/2014
Very pleased with my purchase, fast shipping and great folks to deal with. Thanks again..
John
2/6/2014
Thanks to Jason I now have lights for my Horton Hauler.
Jason was knowledgeable and very customer service skillls.
Thanks for the entire team.
Larry
Larry
2/6/2014
Both Vince and Dana are very helpful!
Ming
2/6/2014
Thank you etrailer, you provided me with the best prices and the fastest shipping on the planet.....
Thank you very much
Randy
2/6/2014
I am really happy with trailer.com. I ordered a tailgate light for my boyfriend and the employees put my order on threw and even made the shipping faster. If I am ever needing anything for trucks again I will shop at this website. You guys rock.
Rebecca
2/6/2014
Amazed with same day shipping when ordered at 6:30pm. Also upgraded to 3 day express at no charge. Great communication.
Richard
2/6/2014
Best experience I ever had ordering Extremely fast shipping. Will order again from them.
Ronald
2/6/2014
I would recommend etrailer.com to everyone. The best customer service from any company I have ever used. Great! Great! Great!
Ronald
2/6/2014
Rebecca, The order , sales person was very helpful.
I recommend etrailer to any one that needs any of their products.
Ronald
2/6/2014
Again I had a great experience. Cathy T.
Your super should recognize you.
Thanks etrailer, and foremost Cathy T.,
Steven
2/6/2014
spoke with Marsha for my order,she was very helpful and very professional. Marsha went above and behind to answer all my questions about my order and made it very easy. This was my first time ordering from Etrailer and I was very impressed and will continue to do business with.
Timothy
2/6/2014
You guys really saved my bacon. I needed a replacement part and was unsure of the correct replacement numbers so I contacted customer service. I got the parts in before the weekend and managed to repair the hubs and use the trailer to go pick up the new deck boards and get the deck installed in time to get moved into our new house. Thanks so much for the great service, Ive already dropped your company name a few times and spoke well of the pricing, service I received and proximity to our state I live in central Mississippi resulting in short delivery times.
W.t.
2/6/2014
Excellent service, many thanks.
Allan
2/5/2014
Easy ordering process, items in stock, and expedited shipping at no additional cost - superb customer support!!
Bruce
2/5/2014
The best customer service ever,
Extremely knowledgeable tech department, thanks Tom!
The lowest price guarantee is a fact, thanks Judy!
Chris
2/5/2014
The lady who took my call Dana M was very pleasant and helpful. She represented your company in a manner that made this customer confident of my order being handled well. Thank You
Don
2/5/2014
I have to say the customer service with etrailer.com was absolutely amazing. I dont normally write reviews but I had to in this case. I was emailed on every step of my purchase until it was delivered. Thank you all!
Holly
2/5/2014
Once again, etrailer has been great to deal with. I broke my tag holder removing the winter cover from my trailer, and didnt want to chance losing the plate on our way to the Daytona 500. I called to order a replacement, and Renee was great. Helped me find the best shipping, and in less than an hour, my order was shipped. If you want to be spoiled by great customer service, you cant beat etrailer.
John
2/5/2014
Very easy to order, have what I needed.
Kenneth
2/5/2014
What awesome customer service. I ordered 2 sets of Thule Snow Chains and had it for ground shipping. I got an email saying it was upgraded to priority shipping. Thank you Nancy W. I cant wait for the delivery to come with such great care to me as a customer.
Mainul
2/5/2014
You guys are awesome Ive been looking everywhere for certain parts and could not find until I found this web sight u guys ship fast and always keep me up to date through emails thnx guys
Micheal
2/5/2014
5 Stars...My hitch and wiring arrived at my doorstep 3 days after I ordered it in a very sturdy box with NO visible damage. I recommend etrailer.com with no reservations…
Monty
2/5/2014
Etrailer is a topnotch, reason I say this is all my 3 purchases online in different occasions arrive on schedule. All are properly labelled and boxed. Very highly recommended.
Reynaldo
2/5/2014
GREAT SERVICE ++++++++++++++++++
Richard
2/5/2014
Great experience, easy to find what I needed and quick reply to purchase, highly recommend.
Thanks
Ronald
2/5/2014
Fair prices, reasonable shipping and great communication. What more can you ask for? Thank you
Scott
2/5/2014
Really easy to order from, friendly, helpful, knowledgeable. Ordered one day, shipped the next.
Signe
2/5/2014
Everything I have ordered has been fast, exactly what I order and friendly customer service. I cant ask for anything more than that. I have and will continue to recommend etrailer to every one who asks or needs trailer parts and accessories.
Terry
2/5/2014
Thanks, you guys are the quintessential customer service department. This is my second time ordering from you guys and the communication is unparalleled by any other organization that I have purchased from online. Keep up the great work!
Theodore
2/5/2014
My second purchase from etrailer was the same experience as the first. Great prices. Easy to use web-site for ordering. Incredibly fast shipping and effective communications. Great tools on-line for installation instructions. This is how on-line shopping should be!! Thanks.
Vance
2/5/2014
As an owner of a retail business, I am very aware of what constitutes good customer service. What I received from trailer.com was not just good customer service, but exceptional customer service. I highly recommend them and would definitely do business with them in the future.
William
2/5/2014
Fantastic service and shipped early.
William
2/5/2014
Wow this was my first online purchase but it will not be the last. this was a great product good instructions and pics.Absolute genius.Back in Canada at the dealership this would have been well over $200.00 dollars thank you so much.
William
2/5/2014
Great site! Great prices. I liked the educational info on tires and wheels. Video great tool.
Brad
2/4/2014
This company was amazing and really saved the day. I realized Thursday night after 5pm that no stores in town had the trailer part i needed in order to move on Friday. I had driven to a Honda dealership to get the part and it would have cost me $130.00 and I would have had to drive an hour to pick it up. I called etrailer.com Thursday night at 5:15pm. I was immediately connected to Jen. I explained I needed a trailer part by the next day and asked if it was possible. Etrailer.com had the part for only $23.00. Next day shipping would have been $53.00 but Jen was kind enough to figure out I could do 3-day shipping at $13.00 and she would make sure the order was processed, and shipped to arrive the next day. She even called me back a half hour later to confirm it was on its way. It arrived by 4pm the next day, just in time for me to pick up my moving trailer. Etrailer saved the day and saved me a bunch of money.
Brendan
2/4/2014
etrailer has been a trusted reliable source to purchase my vehicle hitch needs. I have made two separate purchases for hitches - one for the front of my truck and one for the back of my 5th Wheel, and both purchases were shipped out quickly, well packed, and fit exactly as I had hoped they would. I highly recommend etrailer.
Charles
2/4/2014
The responce was quick with more than adequate e-mails detailing progress and time of arrival of cover. I recommend this company. Thank You
Craig
2/4/2014
Great experience - Londyn was very patient, helpful and knowledgeable of products.
David
2/4/2014
I appreciated the phone call to verify my shipping address and the explanation on shipping charges.
David
2/4/2014
Very helpful and knowledgeable people.
Gordon
2/4/2014
Thank you for prompt response on my order of a golf cart tire and wheel and upgrading my shipping so that I received it sooner at no additional cost. You made it so easy, convenient, and affordable, that I am going to order another to keep as spare.
Joan
2/4/2014
Quick delivery. Great product at a good price. Ill definitely be back!
John
2/4/2014
Yall rock! This is my second order with etrailer.com and it wont be the last. Its easy to use the website, prices are competitive, and product shipping in less than 2.5 hrs after order receipt is unheard of. I had a question and it was answered to more than my satisfaction....If only more companies ran their businesses like you!
Kevin
2/4/2014
Judy in Sales was awesome. Thanks for all your help, Les.
Lester
2/4/2014
Fast,efficient service!
Robert
2/4/2014
Awesome job yet again. This is the second order I have placed and also the second that I was very satisfied with the speed and customer service. Keep it up guys!!!!!!
Shane
2/4/2014
I was very pleased with the care and thoughtfulness of the associate who handled my call. My order was placed today and it is already shipped looking forward to receiving my cargo transported.
Simone
2/4/2014
Service is always great. I prefer to call to order and the ladies that I talked to were very courteous and polite. Knew exactly what I needed and shipped the same day this last order. Always a pleasure to do business here.
Alan
2/3/2014
Anna was great in the internet order department. She personally saw that our order for a Blue Ox tow bar and baseplate made the UPS truck the same day to ship to TX. Great job and we really appreciate the fantastic service.
Barry R
2/3/2014
I have purchased several items from etrailer.com and have found their company to be very customer orientated. Shipping is prompt and the product information is very good. I have also found they stand behind their lowest price pledge with action not just words. A truly honest, customer orientated company. A rare find these days. Im very happy with my customer experience and I highly recommend them.
Charles
2/3/2014
First time order was a pleasure to work with professional, product knowledgable service reps Brenda S. Ricky S. and Cathy T.
Order delivered and installed and in use now! Thank You All for the good Service!
We will tell all of our friends who to call for towing equipment!
Sincerely, Chet Hathaway
Chester
2/3/2014
Product is very nice and reasonably priced. Shipment was quick. Would by from here again.
David
2/3/2014
Order trailer repair parts on Saturday afternoon. I got a confirmation emails stating my order was received and shipped within 30 minutes! Efficient and good prices! Thanks trailer!
Douglas
2/3/2014
Great information on website, especially liked installation video linked with specific item. Installed without a hitch as advertised.
James
2/3/2014
Lock pin is great. Speedy delivery. Staff was very help full. Thanks. Jim
Jimmy
2/3/2014
So far Im really impressed. Same day shipping of my order and a free upgrade to have it sooner.
Ive dealt with other on-line trailer suppliers, but never treated this good. Ill send pics of Jake with his new shoes on. THXs
Lewis
2/3/2014
Awesome service. Ordered a Curt Class III trailer hitch for a Honda CRV on a Friday and it arrived the following Monday. I was sent two emails informing me that my order had been received and that my order had shipped. They upgraded me from 5-7 day shipping to 3-5 day shipping for free! Will be using this site for everything car/towing related. The hitch itself was exactly what I wanted and what was displayed on the webpage. Absolutely one one the easiest online purchases Ive made.
Philip
2/3/2014
super company, internet page is easy to use and the company goes to great lengths to satisfy the customer..
Richard
2/3/2014
The harness for the trailer lights on our Equinox fit and plugged in exactly where the video said that it would. All seems to work great and the video was very helpful and saved me from attempting to splice into the existing wires.
Thank you
Trevor
2/3/2014
Great website and customer service! Immediate ship date with tracking, highly recommended!
Dale
2/2/2014
Sweet and easy!!!
John
2/2/2014
One of the best e-commerce companies I have ever dealt with!
Extensive inventory and super fast shipping with great communication.
Larry
2/2/2014
Trailer parts arrived in good shape and timely. I will use your site again.
Luigi
2/2/2014
Easy process to order & easy to install.
Robert
2/2/2014
Late delivery but it was communicated to me several times that it was due to back orders. I was never concerned it woujld not eventually arrive.
Stephen
2/2/2014
Excellent service, helpful staff, fast delivery.
Tom
2/2/2014
This is the fourth time I have ordered from etrailer and each time I am extremely satisfied. They have great prices, excellent customer service and I love the free shipping. I always recommend etrailer to friends and family.
Brian
2/1/2014
You guys had my order pulled and on its way within an hour or so.Thanks for the emails an the upgrade at no extra cost.You guys ROCK thanks again.
Darrell
2/1/2014
I must admit - my shopping experience with etrailer has been perfect. Their web site is chock full of the information needed to decide which option you need and once you order, their communication is second to none. They absolutely go out of their way to provide excellent customer service. Good products + great customer service = super company!
Dennis
2/1/2014
This company is amazing. I placed an order at 10:00 PM and George J replied at 11:57 PM that theyight be able to ship the trailer hitch within 24 hours. Then at 2:30 AM Austin sent an email that it has been shipped out and I will be getting it in 3-5 days instead of the standard shipping 7-10 days. What a great company!
Joseph
2/1/2014
Great service.
Stephen
2/1/2014
Fast I havent attached the light trailer hitch yet but I can say that it was delivered really fast. Great job
Anthony
1/31/2014
I have shopped at etrailer for several years but todays experience blew me away. I overlooked the need to replace my Ubolts on a rebuild. I placed an order late Fri aft and within 1 hour I was notified that it was shipped! It was such a tiny order but it was expedited! Wow!
Bob
1/31/2014
Great experience. Very personal treat, quick response. You are doing a great job!
Carlos
1/31/2014
A +++ fast shipping, great product. Thanks, pleasure to do business with.
Chad
1/31/2014
The etrailer site was excellent. It was easy to find what I was looking for, read recommendations and reviews, and make the purchase. Emails from personnel handling my purchase and shipment were received within hours telling me the item was in stock, had shipped, and that the shipping had been upgraded for free.
I was very pleased with my entire purchasing experience on etrailer.com and will recommend the site to others if the opportunity arises.
Thanks,
Charlie
Charles
1/31/2014
Everything about my order has gone just as it should. The shipment arrived today but I havent had time to do the install. Thanks for the great service!
Don
1/31/2014
Awesome! Quick and Professional! Upgraded my shipping at no additional cost!
Duane
1/31/2014
Im totally blown away!! Not only did I find the best price anywhere for the trailer lights, they were shipped immediately. I got a confirmation of my order email at 9:38 am, and got a follow up email at 10:05 am that said my order had been shipped. Never in years of ordering online have I seen anything even close to that!! Im just totally elated and will spread the word.
Gordon
1/31/2014
I have yet to receive my product because I ordered it several hours ago. I ordered a hitch and roof mount bike carrier and did not need to receive it for a few weeks due to the cold weather right now. I picked the standard 5-7 day free shipping. I just received an email stating I was upgraded to a 3-5 day Express shipping for no additional cost. So far so good. If the products come in and are in good condition as should be I will be doing more business and passing etrailer along to them!
Greg
1/31/2014
It is a first time I have visited this site. It was very easy to navigate. I like the free shipping feature which was suppose to take 5-7 days but the company upgraded the shipping without any aditional cost. I am awaiting for my order to come.
Jana
1/31/2014
Etrailer always has what I need. The specification details and technical information are second to none, especially the installation videos.
So far the items Ive needed were always in stock and delivery was quick.
John
1/31/2014
I ordered merchandise on Monday, and was told using UPS that I would receive the merchandise on the next Monday 4 working days with the shipment going out on Tuesday. I mentioned to the sales person that I was in a hurry but didnt want to pay for any expedited delivery beyond the UPS. I received notice that on Monday the same day the order was processed, that the item had shipped, and it was received on Thursday.
EXCELLENT SERVICE and the products are as advertised.
John
1/31/2014
Etrailer.com has a huge number of resources for customers to use. I am someone who knows little to nothing about trailers/towing, but I am confident the task of installing my own trailer hitch will be made step-by-step with the help of this site. Theyve got a good thing going here.
Joshua
1/31/2014
This is my second purchase from etrailer.com . Im very satisfied with the whole online purchasing process. The products offered are completely described and properly represented.
Lewis
1/31/2014
Great business to buy from,As described,Super fast shipping. Would buy from again. Thank You.
Paul
1/31/2014
product nicer than the photo and arrived in just a few days
Paul
1/31/2014
Very helpful and friendly phone correspondent. Website very good too. I expect that the parts ordered will arrive early next week.
Richard
1/31/2014
Great company to work with fast processing and shipping was expedited at no additional cost. Would do business with E-trailer again.
Rick
1/31/2014
The videos are very helpful!
Robin
1/31/2014
Just ordered tonight and is shipped already at a discount rate? How cool is that!!! I have three vehicles, motor cycle, Golf cart, and camper. We WILL do business again.
Roger
1/31/2014
Sue was very helpful with the order and will do business with yall in the future.
Tim
1/31/2014
Very impressed with your service, you made it very easy. Your follow up and quick responses to my order are outstanding. I will highly recommend you to my friends. Thanks again for your great service
Warren
1/31/2014
Great Company upgraded my shipping for free.
William
1/31/2014
Ordered on Sunday, received the following Wednesday AND FREE SHIPPING! Excellent products, excellent service and very competitive pricing. In fact, with free shipping their prices soundly beat all of the other web sites I looked at. Their web site is very user friendly and they go out of their way to show product features and how-to installation procedures ensuring the buyer can see everything needed to confidently buy the correct products. Etrailer gets my highest recommendation.
Arnold
1/30/2014
I have used etrailer.com on several occasions, and it has always been a good experience. Fast, problem free and friendly. I wish all my internet purchases would be this good.
Bent
1/30/2014
Parts was as ordered. Fast and accurate delivery! Great service, thanks!
Caroline
1/30/2014
Within 30 minutes of placing my order which I received free shipping for I received an email from etrailer.com They upgraded my shipping and it will now take about half the original time to receive my order. Thanks!
Jeff
1/30/2014
quality products at great prices and very fast shipping, what more could you ask: thank you!!!
Keith
1/30/2014
GREAT SERVICE THIS WAS FOR MY BOSS AND YOU KNOW HOW THAT GOES SOMETIMES. ETRAILER EVEN GAVE ME 2 DAY SHIPPING AT NO EXTRA COST.GREAT JOB
Kyle
1/30/2014
The web site was easy to manuever and the prices seemed very reasonable. I will comment on the quality when my merchandise arrives.
Larry
1/30/2014
From start to finish experience with etrailer has been 5 star. Price of product, customer service, packaging and timely delivery is excellent. Will order from you again and recommend to anyone! You have my permission to use this comment as needed.
Mark
1/30/2014
We ordered the RV manual pull out steps for use on our deck semi trailers. Ordering was easy, and they arrived quickly and damage free.
Mark
1/30/2014
Price was better than automotive store by $ 21.00. Same brand too. Motor home tag and tail lights were covered by luggage carrier when loaded. Saw State Trooper pull motor home over for covering up tag so solution seemed to be putting stop lights & tag on luggage carrier.
Michael
1/30/2014
I was looking for a bike rack solution to a car with a hatchback rear spoiler. The etrailer site cut through all the noise and provided the guidance I needed. Good experience.
Philip
1/30/2014
It was very fast and quick to do, the prices are great. I will be bying more later
Robert
1/30/2014
They understand the customer may need a bit of help understanding what is needed and how to decide what to buy. Excellent website with all the support you could ask for. These are the go to folks for towing.
Ron
1/30/2014
It took me several days to make my decision about what hitch to buy. I made 3 phone calls to Etrailer and each time the person patiently answered all my questions and gave me lots of technical info they carefully explained everything. Great people. Very knowledable.
Ronald
1/30/2014
etrailer is great! Fast shipping and reliable communication. Thanks guys
Glenn
1/29/2014
The quality of the rails is more than expected. Shipping was also faster than I expected too. Thank You!!
Glenn
1/29/2014
My step pads and light strips are perfect and great updates on back order products. Thanks!
James
1/29/2014
E trailer is the only place i shop for my trailer needs. Great service and fast shipping thanks again etrailer
Jason
1/29/2014
Very impressed. The web site was easy to work with. Even for a novice like me.
Even beyond that, the phone call to your company exceeded my expectations. Your representative was experienced, friendly and helpful. She walked me through my purchase and kept me from making novice mistakes in purchasing the parts I needed.
I have another boat trailer that I will be using your company for in the future.
Good job.
Michael
1/29/2014
I ordered the lock 12/29/2013 on line for a great price. I was immediately emailed that the item would not be available from the manufacturer till the end of January. I was kept informed by email several times as my ordered waited to be filled. Very good communication!
1/27/2014 I was emailed that my lock was shipped. I received it 1/29/2014. Two days. Fast shipping.
Easy install took 45 minutes outside in 32° weather. Good instructions.
Good quality too, looks like OEM.
Lock works great!
etrailer is great to do business with.
Peter
1/29/2014
Got the replacement vent cover super fast. Replacement was so simple and easy. The directions where right on and very simple to follow. Will buy again!!!
Barry
1/28/2014
very resonable prices, fast shipping, quality parts
Ben
1/28/2014
I am a repeat customer with etrailer.com because the service I receive is always outstanding! The products are exactly what they are said to be. No gimmicks. Thanks etrailer! Keep up the great work
Chris
1/28/2014
This is the first time that I have ordered anything from etrailer.com. The parts that I needed were in stock, and shipped the same day, with them upgrading my shipping for free. I will definitely order from them again and tell all my friends and family about them.
Chris
1/28/2014
I ordered this hitch on 1/23 and received it on 1/28. From the time I took it from the UPS drivers hands to the completion of the installation it was 30 minutes. This hitch was a great buy for what I paid for it
Dale
1/28/2014
Had trouble finding a tire rim. Once I found etrailer.com on the computer they had what I was looking for on line. Ordered it Monday afternoon and UPS delivered it the next evening. THANKS
Donovan
1/28/2014
It was delivered very quicklyThe order was received on time and was in excellent condition. I have no problems with ordering from etrailer and would do it again. Thanks for the great service.
Edward
1/28/2014
Efficient, prompt service:..... at every step .
Excellent information updates,...your company will be highly recommended.,
Ihor
1/28/2014
Ordered the same parts from a retailer on Amazon because I would have saved about $4.00. Three days later the parts still hadnt shipped. Canceled the order and ordered from etrailer. Three HOURS later I received an email that my order had shipped. Worth the extra $4.00. Thanks etrailer!!!!!
Julie
1/28/2014
VERY FRIENDLY STAFF EVEN CALLED ME
TO VERIFY MY ORDER
Kirby
1/28/2014
This was an easy place to find what I was looking for I checked other sight and was not able to find what I was looking for and when I did the cost was hire
Lawrence
1/28/2014
i order a Hitch for my new jeep. after going to a few different websites i decided to buy at e trailer!
The hitch is just perfect!
Took me longer to get it out of the box and get couple of tools out of my tool box than to install it. Thanks etrailer!
Luis
1/28/2014
quick service, was kept up to date on fulfillment and shipping progress so far. very happy with the service so far. Great experience.
Lukas
1/28/2014
The prices are great and the website was easy to use. All parts were organized, well described and easy to find! I will definitely order all my trailer parts from this place.
Matthew
1/28/2014
George J and Donnie Y were amazingly efficient and professional. Received emails from them regarding my order in lightning speed. I am very impressed.
Peter
1/28/2014
Very good service. Got what I needed and back up camera is working well.
Steven
1/28/2014
2 hitch ball and 5/8 shank is hard to find. I needed the 5/8 shank to fit my riding mower. Etrailer was the only place I was able to find one. I ordered online and received an automatic order confirmation immediately. Within 5 minutes I got an email from a customer service rep confirming the order and part availability. Within an hour another rep confirmed shipment and within 2 days the hitch ball was in my mail box. Great customer service. Thanks etrailer
Stuart
1/28/2014
they have everything,very good quality at great prices
Zigmont
1/28/2014
I had questions regarding the product I wanted to order and they were answered via email immediately. I felt very comfortable with my purchase after my questions were answered.
Allen
1/27/2014
Outstanding service, delivery time, and quality of product!
Brian
1/27/2014
The best customer service anywhere. Love the product videos and wiring diagrams. I use the trailer wiring diagrams in the field all the time. Thanks again.
David
1/27/2014
Swagman
Xtc 2 Cross Country 2Or1-1/4Receiver
Anti-rattle Hitch/cable Lock - 1-1/4 & Combo
Every aspect of the process from initial contact, to ordering and then delivery went absolutely fantastic!
Product assembled and installed on my vehicle in less than 15 minutes and meets my needs and more.
Customer service representatives Niki and Nik were of the most help and presented themselves in the utmost professional manner.
Thank you etrailer for being a beacon of light in this world of complicity.
Keep up the excellent work.
Thanks,
Greg
Greg
1/27/2014
I ordered a hitch for a new truck. The next day a representative called to let me know that it had been back ordered. He had already searched other suppliers that could ship immediately. He told me of one that offered the same price, but did not comp the shipping. I agreed to the $24 shipping and he took my order immediately. Problems happen, its life. But a company who provides solutions to those problems has earned my business in the future.
Nick
1/27/2014
Fast service! I had ordered the same product from another vendor. After a month, that vendor reported they could not ship the item.
What a difference experience at your site!
Norman
1/27/2014
Easy install, great experience, thanks
Steven
1/27/2014
It was fast shipping. Great service. I love my bike rack. Thank you.
Tam
1/27/2014
great site and prices
William
1/27/2014
Great people to work with/ very fast with processing my order. Communication and quick response fantastic. Hope purchase is what I expect , am sure will meet my expectations.
Cary
1/26/2014
I found website and service very helpful with my towing and trailer needs. Good help clips on products, very good instructions. Would suggest ETrailer to anyone in need of trailer parts.
Don
1/26/2014
ETRAILER IS GREAT TO DO BUSINESS WITH GREAT CS AND QUICK SERVICE I WOULD USE THEIR SERVICE ANYTIME
John
1/26/2014
As usual the buying experience from etrailer was great.
Great communications and service.
Installed new Curt Front Receiver on my Ford Ranger on Monday. Received my AgriCover HD SnowPlow on Wednesday. Took me about 5 hours to assemble the plow and install it. From Thursday night through Sunday afternoon we received a total of about 9 inches of new snow. Being in a rural location we usually do not see our side street plowed for several days after a big snow. With the new blade i plowed my driveway, my neighbors and the 150 feet to the main county road with ease. I am 62 years old and sitting in the truck as opposed to pushing a snow blower when wind chills are -15 degrees is great!
Michael
1/26/2014
Customer service was great. 15 minutes after I placed my order a rep. Called and let me know one of the items was on back order and they would hold the shipment tell it arrived. Received several emails to also inform me of the delay and then when it came in and when it shipped. I will use etrailer again for my needs.
Michael
1/26/2014
This company couldnt have been better. It as courteous and quick to fix a problem that occurred while dealing with my order.
Michael M
1/26/2014
service was great
Phillip
1/26/2014
Ive ordered many times from etrailer.com having found the parts I needed there, and at a fair price. The parts have been top quality, shipped without delay. Thanks.
Robert
1/26/2014
Great selection of products , Very personal service
Tyson
1/26/2014
Was very pleased from start to finish with customer service. I had ordered standard delivery between 5 to 7 days and I received my product in 3 days. The price was awesome on a great product and will be ordering again and recommending.
Bobby
1/25/2014
I purchased a Brake Controller and the needed wiring harness for my F150. The products were great products that worked as they should and the shipping was very fast. Most impressive is the Customer Service of etrailer. One part I ordered was out of stock and the manufacturer would not start new production for a week. They quickly contacted me and offered options so I could get my order quickly. I have not seen this level of customer service in the last 20 years. Would be nice if all businesses could learn from etrailer.
Earl
1/25/2014
Easy transaction
Jeff
1/25/2014
Im impressed! The service was accurate, friendly, and prompt. The product was right. I was, a.so, impressed that, in the packaging, details for returns were carefully and clearly outlined. Ill certainly return to etrailer when I need materiel that you offer.
Jeff
1/25/2014
I am really impressed with the service here. I will recommend this company to any and all who need trailer parts. Try it yourself, you too will be amazed! Mike
Michael
1/25/2014
I have used etrailer.com to order various trailer hitch components and have received excellent service form this company. The parts where of excellent quality and the parts arrived in a very timely manner. I would recommend this website to anyone.
Michael
1/25/2014
I will first start off by telling you that etrailer is the fastest shipper I have ever seen! Ive ordered multiple things from internet merchants, and I have never seen, nor heard of anyone like etrailer shipping their products this fast. For example, Ive ordered a couple things from the website, and almost immediately I get an email saying the product is shipped. If I ever need anything for my vehicle this is the place I will start going, customer service is excellent, and shipping is outstanding! Thank for high quality business, and great work ethics! I give you five stars, and I will recommend my friends to this website!
Nathan
1/25/2014
Great Job
Phillip
1/25/2014
Wow etrailer is fantastic, I was supposed to receive my item on Monday but got it 2 days early. Very satisfied with my item. Thanks e-trailer.
Reny
1/25/2014
Second order service was as great as the first, that why customer return.
Robert
1/25/2014
This was my 4th purchase from etrailer. In every case the customer service has been outstanding and the delivery very fast. It is a pleasure to deal with this fine company. Keep up the fine work.
Tom
1/25/2014
Everything is ok thank you very much
Andre
1/24/2014
Lots of info on the site with reviews and videos, even with very minor details that one usually could not find online anywhere. Great tech support also. After spending a couple of hours on the website researching bike racks and trailer hitches I had no need to go to the store to look and touch the actual product. Both the rack and the hitch for my car were in stock and the products were shipped super fast with nice tracking info map. Great experience.
Andrey
1/24/2014
Thanks for the fast turnaround, thats the kind of service that I look for and will do repeated business with. I understand when items are not in stock that more time is needed to complete the order but when they are in stock a company that can ship same day shows that they are efficient and care about their customers.
David
1/24/2014
This was the first time I used your site and Im really impressed by the quick service. I was also surprised to receive a tracking link so I knew when I would receive my items. I will used this site again. Thanks
Debra
1/24/2014
I would not hesitate to recommend etrailer to my friends and family. The staff answered all questions concerning the parts I needed and then shipped the parts much faster than I was expecting. And then they followed up to make sure I was pleased with my order! Absolutely the best mail order experience I have ever had! etrailer staff are the best!
Donna
1/24/2014
excellent service, fair price
Gary
1/24/2014
Shopping etrailer.com has been a very easy, straightforward process with helpful comparison pictures/information. After checking out at 8:30pm my items were shipped out later the same night!
Jeff
1/24/2014
Bike Rack was as described.
Service was great, the free shipping was
upgraded and I received it in 4 business days.
I had shopped around for this rack and e-trailer had the best price.
You will not be disapointed with the service-Oh and I know this is a girly thing but It looks great on my car.
Linda
1/24/2014
I am very pleased, they had what I wanted and shipped it out within a hour or two. I Never had such fast service.
Ray
1/24/2014
this company is one of the best online stores Ive ordered from. My wrong order was addressed VERY Quickly, so quick I was amazed ..WOW that means Ill do lots more with Etrailer .com in the future,
Allan
1/23/2014
Very quick shipping, product was in great shape when I received it. Since we do not have access to a lift and it is January in MN, I elected to have a local shop install. Couldnt have been too difficult, they had the hitch installed and trailer wiring done within an hour.
Cheri
1/23/2014
I have never had an order that was so easy to place or so quick to ship. Thank you! I would absolutely purchase merchandise from your site again.
Diane
1/23/2014
I was treated with outstanding customer service which I would rate extremely rare among retailers these days. Thank you for the assistance in ordering the correct products for my application.
James
1/23/2014
2nd item of business with you folks, good speedy service. the 4 receiver will fit perfectly, looks like a good one.
Steven
1/23/2014
I bought the base plates for my 2005 Nissan Titan pickup. The installation was a piece of cake. I have not worked on vehicles for many years. I am 57 and I thought I could do this. The body parts were a bit worry some due the fact that they are all PLASTIC. After I got into it though, it was easy. The base plates came with great instructions and fit PERFECTLY! All the right bolts etc. Love it.
Thomas
1/23/2014
Simply outstanding. Excellent website. Great videos including some grammatical mistakes by presenters which adds credibility to the presentations since I am more likley to trust a presentation by a real mechanic rather than an actor posing as one. Sales staff was courteous, helpful, patientespecially the ladies, and informed, but never pushy. Even this feedback form is excellent. Rather than a bunch of parrot questions it just lets me say what I think.
Elmer
1/22/2014
Ordered parts for restoring horse trailers from Etrailer several times. My orders usually arrive within 3 days. They have a lot of information on their website about their parts and how to install them. Great experience.
Glenn
1/22/2014
This is the 2nd trailer hitch I bought, and have been very satisfied with the merchandise, the ease of online shopping and the prompt shipping .
James
1/22/2014
These are great tires and wheels at the best price! Shipping and communication were fantastic. I am very impressed and will definitely order any future trailer needs through e-trailer.
Letteer
1/22/2014
Would I recommend etrailer.com, I would 100. Theyre friendly well knowledgable did not try to over sell there merchandise. I so look forward to purchasing complimentary products for all my vehicles in the fiture. I have a Lexus gx470 that I purchased a trailer hitch for I found there web site to be exactly what a do it yourself person need. How to videos,what all you would need to buy from etrailer.com. Buy comparison the dealer hitch /vs etrailer I saved one hundred fifty bucks,for the same material just a different name. Both are custom fit!!
Son
1/22/2014
The customer service was great. I got an email confirming the order within minutes even though it was a weekend, and the bike rack arrived ahead of schedule.
Timothy
1/22/2014
Was very happy with your company. Your people are professional and we got my order shipped right away. Thank you e trailer.
William
1/22/2014
I received my items quicker than I thought I would.
102578856
1/21/2014
Wow. Excellent response time and notification. Very impressed. Havent recd shipment yet but fully expect it will arrive sooner than expected.
Well done etrailer.com
Brian
1/21/2014
On-line research of products is well organized and product descriptions are extremeliy informative. Im very impressed with how quick my order was processed and notification was delivered via e-mail. Already thinking about my next order to etrailer.
David C
1/21/2014
I want to thank your company for great service and products
Debi
1/21/2014
Thank you, I think you just became my new favorite trailer supply site.
Look forward to getting the locks and securing my trailer.
Matthew
1/21/2014
Good service and fast shipping! Très bon service à la clientèle et expédition rapide!!
Mia-lisa
1/21/2014
The folks at eTrailer.com are friendly, courteous, and very knowledgeable! Ill always check with them first when Im shopping online.
Robert
1/21/2014
Love the prices, selection of products, and the service. I would and do recommend etrailer.com to my friends.
Ronald
1/21/2014
The shipping was so fast. Packaging is great
Sathyan
1/21/2014
excellent service and a very short delivery date. girls taking order are great and professional. Dont have any negative thoughts about dealing with this company.
Douglas
1/20/2014
I was impressed first to have placed my order on Sunday and to receive notification 15min. Later from associate indicating receipt of order. Then on Monday I receive email confirming order already shipper and upgrade do to express deliver free of charge. Awesome and looking forward to receiving order soon.
Thank you.
George
1/20/2014
great to do business with, fast service, will do business again
Joel
1/20/2014
You people are the best!
Information on the part and what i needed and having it shipped the same day is # 1.
You have excellent employees that know what they are doing and if they do not know about something if asked a question, they will ask someone else to get the right answer for me.
Thanks again and well done as usual!!!!!
John
1/20/2014
Dealing w/etrailer was done by phone. Experience was a good one. Person on the other end of the line was polite and helpful. The item ordered was a Carpod Walled Cargo Carrier. After receiving and examining the unit, I found it was put together wrong by the manufacturer. One of the walls was rotated 180 degrees. I had to correct this myself for it to function properly.
Kenneth
1/20/2014
Excellent customer service. Was able to give my order priority with same day shipping and expected arrival sooner than promised. I will continue to use this business for my company needs.
Mark
1/20/2014
After going through a tumultuous return with another person @ E_Trailer, my telephonic meeting with Rose G. to order a part I needed was an absolute pleasure. She was thoughtful,
helpful, fun to deal with and very professional. E-Trailer needs more Roses!
Pete
1/20/2014
So far everything is perfectly smooth. your sales rep provided me with a wealth of knowledge, options and expertise.
Ric
1/20/2014
Service was great - got upgraded to 3 - 5 days express shipping at no additional cost. Product was received on schedule and exactly as described. Installation instructions were good and installation was straight forward and easy.
Would not hesitate to purchase from this vendor again.
Rob
1/20/2014
positive shopping experience!
Roger
1/20/2014
Great experience. Tailgate Assist arrive in the time frame quoted and was just what I expected.
Directions said it needs 2 people to get tailgate back on but I was able to do it alone. It works GREAT. At 68 years old that Ford tailgate was beginning to get too much to handle with one hand. Now its a breeze. Love it!
Will definitely order from E trailer again!
Thomas
1/20/2014
I ordered a special fishing hitch for my husbands Tahoe as a birthday present. The selection was extensive and the gift arrived right on time, the day of the celebration.
Vanessa
1/20/2014
Couldnt be better. Received exactly what was ordered and it arrived in 2 days. Have bought from etrailer.com before and will continue to do so.
Cindy
1/19/2014
I received the hitch for a 2006 Grand caravan with sto-n-go seats in 5 days, earlier than I had expected. The hitch was delivered in fine shape. It took me about 90 minutes to install, working alone. If you are going to install this hitch Id really suggest a second pair of hands. I backed the van onto ramps and had a hard time getting both sides into position until I used a hydraulic jack to hold it up. All in all it went fine. For anyone getting ready to install one, an M10 bolt has a 16 MM head and an M12 has an 18 mm head, which you probably dont have in your socket set. Now to order the trailer wiring. A very good experience, Ill recommend etrailer to anyone.
Harlan
1/19/2014
First Class operation. Products arrived as advertised in excellent condition. Shipping was upgraded at no cost to me shortening arrival time. Will certainly not hesitate to do business with etrailor.com in the future.
James
1/19/2014
I had purchased a new truck and the brake controller went with it. Not that I just forgot to remove it, but, it was a inexpensive one and I never liked it. So on this one I did my home work. You provided the most clear and easy to follow information in both your literature and videos on your web site. That is what convinced me to purchase to purchase the brake controller from you.
The communication has been GREAT! After placing the order in the morning on a Saturday I received an Email thanking me for purchasing the product and that it was on hand and the shipping information was to follow. Then later THAT DA Y I received another with the shipping info.
I look forward to receiving my controller and am sure if I have any installation problems you are there to assist.
Thanks
Phil
Phil
1/19/2014
was just waiting to get time to fit it man it was easy the whole ordering thing easy to find vehicle application and get products I wanted all got here on time all items accounted for and shipping updates GOOD JOB
Roy
1/19/2014
The e trailer site provided plenty of information, reviews, videos, etc. that it made my purchase decision very easy. I purchased a bike rack and couple of accessories and my order was shipped within 24 hours! I received my delivery safe and sound within three business days and e trailer e-mailed me the same day to ensure I was a satisfied customer. Love this website and will recommend it to all of my cycling friends!!
Diane
1/18/2014
I am very pleased with the products I ordered and the amount of time it took to receive. I ordered a wiring harness t plug for the trailer plug and it works perfect and only took 2 minutes to install, great. I also ordered a fith wheel slider for my rig. I recieved it and installed it in about an hour. The shipment of the merchandice was quick and free. Great service.
Gregg
1/18/2014
The lady I spoke with was great. Very helpful.
James
1/18/2014
ordering was easy. They did a price match for me and actually paid.Items were shipped and delivered as quoted.
Jeff
1/18/2014
Very satisfied. Package arrived faster than expected.
Mark
1/18/2014
I loved it and it was easy to pick out products
Matthew
1/18/2014
So far so good.
Michael
1/18/2014
This was my second purchase from etrailer. And it was another flawless transaction. Etrailer.com is a great website, supurb product, easy installation, nice written intructions and easy to follow how to videos. Eric @ etrailer even upgraded my shipping after I had placed my order. It got here in 2 days!! Wonderful company, wish there were more retailers like etrailer! Would highly recommend! Great job etrailer!
Michael
1/18/2014
I placed my order last night. This morning I had a representative call me advising the hitch I order was not in stock but one could be ordered resulting in a longer delivery time. She offered me the option of filling the order I requested or she provided me with two additional brands that would fit my vehicle. I opted to change to a different trailer hitch that etrailer had in stock. Thank you for looking out for your customers. That goes a long way.
Mike
1/18/2014
I think e-trailer is right on, they give you what you think you are going to get and it fits as it should and is built very strong, my trailer hitch I put on my Toyota Tacoma is perfect and the directions were perfect and the bike rack to go into it I just ordered looks like a winner to so give them a try as they are not like some other MFG. Thanks e-trailer and the people that work for them I will be I know bob ps The people who take the orders know the products and can really help you.
Robert S
1/18/2014
Just plain awesome service! Doesnt get any better than etrailer.com.
Christelle
1/17/2014
etrailer.com is the first place I look when I need anything for trailer and towing options. They are always the fastest, easiest and most knowledgable experts which puts me at ease whnever I order something.
Douglas
1/17/2014
Once again, You have the product that I am looking
for - at a fair price - Prompt and friendly service.
You are tops on my list!
Duke
1/17/2014
1 it was frustrating that everything I ordered turned out to be out of stock and/or was further delayed
2 customer service did a super job communicating and following through. My order was only a few dollars, but obviously the service ethic is extended no matter.
3 will order in the future
Jeffrey
1/17/2014
Hands down the BEST company I have dealt with for speed of shipping and follow through. They literally sent me an item shipped notice within a couple hours after my order was placed! I received my order 3 to 5 days earlier than expected. If I ran an internet sales company Id want it to be just like these guys do business. Even offered me a link for my post installation pics Refreshing dealing with people who really do put the customer first! Great doin business with etrailer.com! I have already recommended this company to friends and will continue to do so.
Joe
1/17/2014
My experience with etrailer was as good as it gets. The video describing the item I was looking for gave me exactly the information I needed to determine if the item would work for my camper. The web site was easy to understand and performed perfectly when processing my order. I was very impressed with the followup emails with shipping and tracking information. The item was delivered exactly when they said it would be delivered and was exactly what I ordered. I must say this was a very positive experience for me and I will definitly be ordering more items from etrailer in the future. Thank you
Jon
1/17/2014
Just wanted to take a minute to let you know how very much I appreciate your company, your product and your service. Order # 102578450 - Vent Cover
You had exactly what I needed, at a great price. Your website is wonderful and your shipping was lightening fast. My wife wants me to let you know that your mailing boxes are awesome….really solid and the hand holes are the bomb. She is keeping it to store one of her Christmas wreathes in.
Ken
1/17/2014
It was a pleasure dealing with the very knowledgeable sales representative. Rebecca said the chains would be here on Friday and indeed they were. That incidentally was fast getting them out of the warehouse and on the road to my location. Very pleased.
Maynard
1/17/2014
Graet web siteand excellent service
Normand
1/17/2014
The customer service is exceptional and the communication with me, the customer, is top shelf. This is a very professional sounding company…
Robert
1/17/2014
I placed order today and the customer service was excellent. My shipping was upgraded and my delivery date was moved up,without asking. I expect to be totally satisified with my order. Thanks Etrailer.
Scott
1/17/2014
Great customer service! Quick replies to emails and fantastic follow up after ordering. Will order from etrailer.com again.
Thomas
1/17/2014
Ordered on Sunday night, at my door in NC late Wednesday afternoon, items exactly as ordered. Cant get any better than that.
Arthur
1/16/2014
Everything was clear and flowed smoothly.
Denis
1/16/2014
Matt was very helpful and understanding in helping me find the right mirrors for my truck. Its hard to find that great service anymore. Thanks. Matt
Ken
1/16/2014
Service and price will not be beat!!!!
Best experience I have ever had with any conpany........... Period!
Leroy
1/16/2014
Quality product, Fast delivery, Curtious and Knowledgeable customer service , satisfied with my purchase . Thanks :
Michael
1/16/2014
This company is great, I picked out what i wanted then contacted them by phone and got some advice on my order. Very knowledgeable staff and product was shipped very fast. Definitely going to use them again and twll ally friends and family.
Michael
1/16/2014
Web was easy to move a round on and ordering was fast great job thanks,
Mike
1/16/2014
Awesome service! Great product selection, fair prices, and timely and accurate communication of order status and shipping info, made individual and personal - a nice touch indeed.
Robert
1/16/2014
Great service!
I placed my order about 7:30 PM on Sunday. I received it before noon on Wednesday. The merchandise was packed very well for shipping: no damage to anything.
I would not hesitate to order from etrailer in the future.
Robert
1/16/2014
Very fast shipping, good product!
Andrew
1/15/2014
I have been in business for many years, I am convinced we live in a world void of any real customer service, then, BAM !, along comes e-trailer and blows my opinion apart. I have been dealing with e-trailer for quite some time, years actually, with one glitch last year when all the wrong parts were sent to me. but guess what ? they corrected the mistake so quickly that the right parts arrived before I could get the wrong ones returned. the way to judge a business is not only by their great service, but by how they handle a mistake. if you can find anyone who gives better customer service, by all means use them, but dont share the info. with me, im happy with what I got. thanks e-trailer, you guys rock.
Dennis
1/15/2014
Fast delivery! The receiving hitch was exactly what we expected. Great quality, easy installation. Couldnt be more satisfied!
Dianna
1/15/2014
Great looking product. Can,t wait to put them on. They looked just like the pics. and they are well built. Showed up on my door step faster than I though they would. Good Job!
Edward
1/15/2014
Ive had super fast service with both of my transactions with etrailer. Each time Ive placed an order Joe has expedited the order that same day, which I truly appreciate! Great service, great products, at very reasonable prices means Ill be recommending etrailer to my friends.
Jerome
1/15/2014
Wow! These guys and gals are great! Ordered my item on a Sunday, it shipped that day from Missouri and I received it Wednesday in Texas. Thats what I call service and the packaging was done very professionally and above standard. Thanks
Jesse
1/15/2014
Extremely helpful and easy to use Web site, and I was amazed by the prompt shipping! Ill be back!
Martin
1/15/2014
amazing service, very proffessionel.
Pierre
1/15/2014
everything I ordered was perfect tks again
Ronnie
1/15/2014
I ordered a 5th wheel hitch that wasnt in stock at the time of the order. Michael S kept me informed of when they expected to get the hitch. In the mean time they offered another hitch by the same manufacturer that was in stock. Amazingly, the other hitch was much cheaper than what I ordered. In the end I went with the other hitch and working with the people to make the change was a breeze. Etrailer has the best customer service around. Count on it!!
Thomas
1/15/2014
This is what customer service is all about. I ordered my brake controller and wiring harness and within minutes received an e-mail confirming my order, within another 10 minutes I received another e-mail letting me know the product was in stock and would be shipped soon. Within a 1/2 hour of placing my order I got a third e-mail informing me my order had been shipped and providing me with a tracking number. Not only was my order taken care of unbelievably quickly but the included instructions made installation a breeze. I will definitely be ordering from this company on any future needs I may have.
Tim
1/15/2014
a pleasure to deal - item was in stock
Thanks
Wayne
1/15/2014
I was looking for a trailer hitch for my wifes new Mercedes GLK for taking our bicycles. The dealer wanted $900 without installation, so I decided to look on line & found etrailer.com. They rated their products, told you if you had to do any drilling & how long the install should take & free shipping. After I placed my order, I got a confirmation & Kevin informed me that they where upgrading my shipping at no additional charge, all for $220.
Arthur
1/14/2014
Fantastic Customer Service
Amy extremely helpful and cheerful
James
1/14/2014
Very quick process from time ordered to receiving an E-Mail with the tracking and confirmation unit had shipped info. Less than
2.5 hours.
James
1/14/2014
every one was real helpful
Jim
1/14/2014
excellent prompt service
everything for towing needs
Manuel
1/14/2014
I tried to order some stuff from a competitor site, but it wasn't working and wouldn't let me check out. I looked for options and came accross eTrailer.com. Their site was very easy to use, the price was very competative. I decided to give them a try. Checkout was a breeze and I got immediate communication that the order was placed. Then a follow-up email that the product shipped the same day..... and was delivered to my door sooner than expected. I give eTrailer an "Excellent" rating for selection, price, ease of use and great personal customer service. I will definitely be ordering fomr them again.
Michael
1/14/2014
Excellent Service from start to finish. I was well informed every step of the way. And the parts are exactly what I needed. I have not had an opportunity to install them as yet but your most recent e-mail with helpful installation hints will be of great use to me. I worked in Customer Service for 37 years with a large utility co. and you guys nailed Excellent Customer Service.
Mike
1/14/2014
EASY TO ORDER WHAT I NEEDED
Olaf
1/14/2014
The part looks awesome and ez to install. Thanks
Rick
1/14/2014
VERY FAST SERVICE VERY PLEASED
Ronald
1/14/2014
Nice surprise, my order was up grade from ground shipping to 3-5 day shipping for FREE..nice doing business with Etrailer!
William
1/14/2014
They had exactly what I needed, with a one year warranty and upgraded the shipping from 5-7 days to 3-5 days for free. What else do I need to say? Thanks guys!
William
1/14/2014
Exceptional customer service from Wayne H on my order. Extremely pleased with etrailer, Thanks!
Alvin
1/13/2014
So glad to find your web site. I have been looking everywhere for the rod connectors for my tool box. No one could tell me where to find them , let alone what they were called. Thanks
Ben
1/13/2014
Great communication and service. Order shipped out immediately.
Carl
1/13/2014
Carla was very helpful and help me find what I needed.You got it shipped same day .
Ernest
1/13/2014
Tires arrived 2 days sooner than quoted.Cheaper price on a d rated tire than the c rated they sell here .Saved myself 60 bucks.Thanks again.
James
1/13/2014
Excellent service. Shipping was upgraded from regular shipping ,which is free with the total cost of hitch, to an upgraded shipping. Very happy with service. Highly recommend for any of your trailer needs. Thank you etrailer !
John
1/13/2014
Very impressed with the site and exceptional level of customer service. Memorable!
Karl
1/13/2014
I think I am glad I ordered from you guys. I woke up and received a email stating my order is upgraded to 3-5day express shipping. I think that says a lot from a company who puts a little more effort among other online competitors.
Nelson
1/13/2014
So far the customer service has been second to none. The installation videos have been very knowledgeable and help me with making a decision on which product best suits me.I will look first to see if etrailer.com has the products I am searching for.
Phillip
1/13/2014
Great customer service, fast shipping and great product!
Winton
1/13/2014
Hello! I had a 2014 Jeep Wrangler unlimited 4 doors and I so happy with the Thule Rack!
The only problem is the rear door can´t open with the rack open wide! :
Eduardo
1/12/2014
Thought the descriptions and in depth detail on products was amazing. Could have bought the same bike rack through REI using my REI credit card to get points and my member rebate, but etrailer was so thorough and helpful with all the videos, reviews, etc that I ultimately decided they deserved to get my money :-
Elizabeth
1/12/2014
At 7:11pm on a Sunday evening I ordered a wiring harness. The confirmation email came a moment later. At 7:57 pm on a Sunday evening I had the shipping/tracking info. Enough said! I trust it installs as easy as this & the video & follow up user comments suggest.
Thank you e-trailer
John P.
1/12/2014
Great shopping. Have ordered a few times for my truck and trailer hitches and accessories. Prompt shipping, excellent customer service. Fast responses to questions.
Luke
1/12/2014
Great experience. Found exactly what I needed and it shipped same day. Appreciate the great support. You have earned a repeat customer for sure.
Michael
1/12/2014
My order shipped within a couple of hours of placing it - on a SUNDAY. There is no better service than that.
Terry
1/12/2014
Excellent service!
Amor
1/11/2014
Excellent Experience.
Daniel
1/11/2014
Great products, great prices and excellent communications makes etrailer the best there is. Keep up the good work!
David
1/11/2014
Nothing short of incredible service. Patient, prompt and courteous in answering numerous product questions. Very prompt shipment and quick display of tracking results. Not to mention great prices on quality trailer items.
David
1/11/2014
I was informed about the order status from the time I ordered till It was shipped. A++++
Eugene
1/11/2014
Not only is it easy to navigate the etrailer.com website for those hard to find items you cant find but, know exist, but, the customer service for etrailer.com is fantastic. I placed an order but, forgot to include an item, called them up and it was added immediately. Hours later I get an email that the order placed is shipping out. Now THATs customer service! Thank You etrailer.com !
Frank
1/11/2014
Nobody does it better! NOBODY!
Phillip
1/11/2014
Exceptional customer service so unheard of today.Quality parts, competitive prices,outstanding UPS on time delivery even with winter weather delay of 2 days.Website extremely detailed and helpful. I highly recommend them as they strive to excel and take 100% interest if the customer even hints of a dissatisfaction.
Raymond
1/11/2014
Loved the hitch and wiring kit. Was going to do it my self but gave up after a week of solid rain and took it to a local shop. Looks good on the car you almost cant tell its there. Shop people said the hitch was extremely easy to install. They did say it took them longer to do the wiring.
Overall couldnt ask for anything better. Oh and really appreciate all the communications between etrailer and my self. Always good to know whats happening with the shipping etc.
Robert
1/11/2014
I was amazed how they put together a complete brake controller package for my Ford F150 that is extremely easy to install.
William J
1/11/2014
John was well educated in answering my questions. He was very thorough assessing my purchase to be sure I wasgetting exactly what I needed.
Arland
1/10/2014
GOOD EXPERIENCE
James
1/10/2014
Dealing with etrailer has been the best online purchasing experience I have ever had. Not only was their price the lowest I could find by far, they shipped in a day and even upgraded my shipping at no extra cost. They are the MODEL for what an online shopping company should be. I gladly give them my highest recommendation!
James
1/10/2014
I recently ordered a trailer hitch for our VW and was glad that I chose etrailer.com.The group here at etrailer.com has been awesome. They processed my order quickly, kept me informed throughout the order process, and they even upgraded my shipping from standard to 3-5 express at no additional charge. I couldnt be happier with the experience and it was refreshing to receive such great customer service. A big thank you to the staff at etrailer.com
Marques
1/10/2014
Knowledge is every thing, weather it be one of the gals or one of the guys, ask a question to whom ever and you get your answer. Bridget took my order and it was underway the same day.Very efficient crew they are.
Thanks to all got, shipment 4 working days latter. UPDATE My wheel center caps were shipped later when they got in stock a few days later. They were packed very well for damage free arrival. There was a hiccup in the arrival times quoted, Thats beside the point now. Thanks to the crew and Etrailer, for there efficiency.
Marvin
1/10/2014
found the part i needed fast everything was easy about ordering. will order from again
Matthew
1/10/2014
Your store had the lowest price on this dual air hose kit. I paid for 3 day shipping but with the weather being rough up north, it took an extra day to arrive. No big deal...Im not replacing my tires until next week. Thanks for having what I was looking for and at a cheaper price than Camping World!
Mike
1/10/2014
This is my first time ordering from etrailer.com but it will not be the last. I ordered a towing hitch and wiring kit for my daughters Kia Sorrento on Tuesday morning, to be shipped standard 5 to 7 business days, and it came on Thursday. My order shipped the same day I ordered it. I am very pleased with etrailer.coms service.
Olan
1/10/2014
good service, delivered what was promised
Paul
1/10/2014
Wow! came to my house in 2 days! super fast shipping for free . and nice product.
Timothy
1/10/2014
I received an email shortly after I placed my order letting me know that everything was in stock and would ship immediately. I placed my order on Friday and it was at my door by Tuesday. I appreciate the great service.
Todd
1/10/2014
etrailer have everything I needed to get my SUV ready for towing my trailer. Shipping was fast, the trailer hitch was well packed and did not damage at all.
Tom
1/10/2014
Great service! Quick shipping. I have ordered multiple times and will continue to shop etrailer.com!
Tony
1/10/2014
I was frustrated beyond words. Major snow and ice storms with record cold right near Christmas meant I was not getting any communications or products from anyone I was doing business with.
EXCEPT etrailer. They did not miss a beat. My cargo carrier and anti-sway bolts got here in record time.
Representatives were very helpful and knowledgeable. All products were high quality. Their service is every bit as good as it was several years ago. They conduct business the way it should be conducted.
Why would I buy anywhere else?
Bob
1/9/2014
The shipment of the wrong part was unfortunate, but the customer service for the return and replacement item was very good.
Dennis
1/9/2014
The hitch I ordered was not in stock and that was unfortunate because I wanted it before leaving on vacation. Didnt have to have it because I can use my old one.
I really appreciated the communication from Sabrina. She called right away to tell me it was back ordered. She said she would stay on top of the order and get it on its way as soon as it got to their store, and she has done just that.
Thank you for keeping me posted. I appreciate knowing what is going on and that someone cares.enough to keep me informed every step of the way.
Douglas
1/9/2014
2 words: Freaking Awesome!
Earl
1/9/2014
U r the best
Hanan
1/9/2014
These guys are great! second time I bought a fifth wheel hitch. Very prompt, professional and courteous.
Hans
1/9/2014
The folks at etrailer work very hard to make sure the customer gets what they need when they need it. I have used them on several occasions and never had a bad experience.
Keep up the good work!
John
1/9/2014
Fast delivery, good communications and product was as described.
Joseph
1/9/2014
I ordered a bike rack for my daughter for Christmas. Etrailer upgraded the shipping at no charge. So when I needed parts for my company utility trailers, I ordered them from etrailer. Again they upgraded my shipping at no extra cost. Shopping is so convenient and the service is so good, why would I shop for trailer parts and accessories anywhere else?
Lewis
1/9/2014
Great doing business with this company
Michael
1/9/2014
Quick service
Neil
1/9/2014
I think Sabrina was excellent at her job, answered all of my questions and expediated my order...I would definitely use etrailer.com again…
Royanne
1/9/2014
Product came as promised. Service and delivery were flawless. They were very prompt in answering my questions. This is my 3rd transaction with etrailer and all have been great. Thanks
Tom
1/9/2014
Let me start off by saying I would typically not take the time to write a review. I placed my order and within two hours received an email stating that etrailer.com upgraded my shipping at zero cost to me so that I received my product before it was promised. They underpromised and overdelivered. These people are outstanding. I wish more businesses conducted themselves in this manner. Etrailer.com Rules!
Tyler
1/9/2014
Prompt follow up emails w/order status. Good video for installation instructions. Hoping to receive the item today and install it asap.
Will let you know how it works soon.
Craig
1/8/2014
Finding the product and getting it in the cart and paid for was a simple and easy process. I was notified that my purchase is now in route to me. Very happy with your service! Hopefully, in the next couple of days my parts will arrive. Thanks!!!
David
1/8/2014
Ordering was super easy, and their response to getting the order out and shipped was super efficient. I havent received the order, but expect it to be correct and as advertised. I very much liked the experience so far.
Douglas
1/8/2014
I ordered a trailer hitch for my Subaru Outback, it was honestly one of the best online shopping experiences Ive ever had. The communication from etrailer.com was phenomenal and my item arrived when they said it would, and in perfect condition. I havent done the install yet, but I am confident that it will go well. Thanks etrailer.com!
Evan
1/8/2014
My first experience with etailer.com was a wonderful experience. And I will certainly be shopping here again. My item was shipped within 1.5 hours of placing the online order, and shipping was upgraded. WOW, you don’t see that very often!
Harold
1/8/2014
Your web site was exceptional, and I probably would not have bought this with out all of the available information that I found on your site. Both the written reviews of installation, and the video, helped me to make this decision. Kudo's to your marketing, and web design departments.
Robert
1/8/2014
Great to deal with. Fast shipping
Will shop with etrailer again.
Ronnie
1/8/2014
Good Price and the best tracking system.
Tri
1/8/2014
fast efficient service...shipped immediately....great price and cheap shipping costs...will buy from again…
B J
1/7/2014
very helpful and polite great people
Dan
1/7/2014
I was very impressed with the service I received from etrailer on my order. I ordered a few items and submitted the order at 4:33 PM CST. At 4:37, I received an email stating the products were in a distribution facility and would ship in 24-48 hours. At 10:15 PM, I received an email stating that they had expedited the order and had shipped it already! Shipped in under 6 hours late in the day. Thats amazing. Thanks for the great service.
David
1/7/2014
I LIKE! Once we got past the payment problem things went smoothly! Since we know that you have ALL the parts we may need, we will go straight to your website for all our trailer needs.
you will be recommended !
Frank
1/7/2014
Being a previous customer of this company, I didnt have any doubts as to ordering again.
Placed an order this morning, and its being processed for shipping as I sppeak.
Thanks for the great service!!
George
1/7/2014
e trailer always has what you need and is fast on shipping. I have purchased hitches and numerous other items and have always been satisfied with my purchases.
George
1/7/2014
Excellent service! The order was shipped the day it was received, and the shipping was upgraded for faster delivery. Our mats fit perfectly. Thank you!
George
1/7/2014
So far so good. Very informative website, knowlegeable phone support and quick service. Ill update this review after I recieve the hitch I ordered.
Gordon
1/7/2014
Best priced tire chains, widest selection by far compared to other online retailers, AND the only one to offer free shipping, how could I NOT be happy?!! Im so impressed & extremely satisfied with etrailer.com. Their staff was very prompt in providing me with my order confirmation & shipping details PLUS they were able to upgrade my shipping for faster delivery at no extra cost and I didn’t even have to request it, they just did it. Theyre awesome!!
Janie
1/7/2014
I ordered a full set of floor mats for an older Toyoto as a gift for my granddaughter, and I selected the wrong color. Certainly my mistake! After contacting Etrailer they sent the return instructions, and did not hesitate in letting me return the floor mats. I am ordering the correct color today. Great customer service….THANKS
Jerry
1/7/2014
The AnchorTrax Truck Bed and Trailer Cargo Control System w/ Sliding Tie-Downs - 6 Long is a great system. I love it. We installed it on a 2000 Dodge Dakota. It looks great and works great. I added three Retractable Ratchet Straps and two additional Sliding Tie-Downs. You will be amazed on how easy it is to use this System. What a time saver... looks great... does the job better then anything I have used. You will love it too!
Randy
1/7/2014
Great Service, Very good prices.
I delivery of my parts was quick and easy.
I had questions after I received them, they contacted the manufacturer got answers to my questions right away and got back to me.
Richard
1/7/2014
Very professional staff,Matt.was very helpful and knowledgeable about the products they sell .always courteous.This outfit is great to deal with.Excellent service
Stephen
1/7/2014
I have been using etrailer.com for quit a while and have never had any issues, shipments are always earlier than what I was told, which is great. The products were the quality as advertised and the staff has been nothing but extremely helpful when I have questions. Keep up the great work Zach.
Steve
1/7/2014
Great experience, ordered at midnight had an email at 9 am that same day that my order had shipped. Got my package within a week, installing tomorrow. ETRAILERS should expect more orders from this guy.
Tyler
1/7/2014
placed order at 10 am 5 hrs later its shipped thats what i call fast service
Vincent
1/7/2014
By: Dewey Smith 1088 William Ct. Mendota Hts, Mn.
1. I initiated my sales experience to purchase a hitch and electrical wiring kit for my recently purchased 2013 Town & Country mini-van via using your on-line website.
2. I had additional questions so called your sales force who answered my quesions immediately and confirmed my order requirements.
3. I ordered my items over the Holiday week and received free shipping which was a the item that sealed my deal to order thru e-trailer.
4. I went back on line and viewed the installation videos from e-trailer regarding installing the hitch and wiring. Both were excellent.
5. The one area to improve was the wiring kit for the Town and Country. The green wire length that ran to the rear passenger light assembly from the driver rear light assembly was 9 inches too short. I followed the video installation process. I had to splice in an extension green wire to permit it to be slightly loose so as not to yank the factory connectors apart. I work in electronics so this was not a big issue for me but please MAKE This Change.
Dewey
1/6/2014
VERY HELPFULL ,
Don
1/6/2014
WOW!! first time user and wow. Immediate email order conformation. Within in hours email of order received and will be shipped and notified and another email of shipping and tracking number. WOW! Nothing sliding through the cracks with you guys. Thank YOU!!
Martha
1/6/2014
Although the trend to provide good pre and post sale service....ie, talking to a human, is on the rise its still not where it was 30 years ago. eTrailer though has always been fantastic. Ive purchased 2 hitches from them and have referred them out to several friends, who also have nothing but good things to say. The online browsing is clear and the reviews and instructions are bountiful. Keep the good service alive eTrailer.
Thomas
1/6/2014
Trailer hitch and wiring harness:
Great products. Perfect match to the orignal factory specifications. Great prices. Fast Delivery
William
1/6/2014
Good transaction. Good prices. Very fast order fill and shipping. Good quality parts that fit right.
Carl
1/5/2014
Ordering and shipping through etrailer was simple and well-done. I like the online video showing and reviewing the product before purchase. E-trailer called me to tell me there was going to be a delay in my product arriving which was only an extra couple days. It came as ordered, and has performed very well.
David
1/5/2014
Very happy with the tire chains. Put them on in my garage and I think they will do just fine in the Sierra snow. The storage bag they come in is very nice too. My only recommendation for the manufacturer would be to use color instead of black and white for the instruction page. The instructions refer to link colors yellow, green but with a black and white illustration… I found myself looking up the instructions online and bringing my Ipad into the garage with me.
Michael
1/5/2014
The lights that i purchased from you folks will work out perfectly for my boat trailer....the ones it had were old and not working well and in need of new ones and this turned out great!...i will be back to your site for other trailer or electrical needs ....thanks again...Al
Albert
1/4/2014
I could not think of getting better service ,and rate the transaction A A A ! !
Doing business with e-trailer is a pleasure ~
Ben
1/4/2014
This is my first experience with etrailer.com. Im hooked!!
I placed an order for a light my service guys said was no longer available. The whole process took about 15 minutes, if that. Confirmation of order and then shipping info followed.
Donald
1/4/2014
The lengthy list of items were shipped within hours of my ordering them. AMAZING! I like the prices, the videos on installations, will the part fit MY vehicle and the user reviews. I have already recommended the site to others and will be making additional purchases from ETrailer!
Joe
1/4/2014
Everything was great
Kevin
1/4/2014
Website easy to navigate. Product easy to find. Easy to order. Product arrived fast and exactly as described. Will definetely use again
Mike
1/4/2014
WOW! I ordered this on Saturday at 7:10 my time and got a it has shipped message 10 minutes later How is that for fast service?
Oscar
1/4/2014
Extremely delighted, wow! I look forward to doing future business with your company for other items needed for my new vehicle as I look for pet traveling accessories. I'm am impressed by your customer service, you've gained a customer. I will surely send pictures once installed.
Renee
1/4/2014
Lightening fast shipping. Quick installation. Perfect fit.
Roger
1/4/2014
Great web site...easy to navigate. My order was shipped within an hour of the order being placed. How about that for service.
Wayne
1/4/2014
E-Trailer is 10s accross the board.
Excellent customer support, products, shipping, etc.....The installation videos in the product description help a ton!!!!!! Keep up the outstanding work!
Bill
1/3/2014
Great , painless online shopping experience. Easy checkout with the PayPal feature. I use it with my service business.
Brendan's
1/3/2014
I am pleased that the communication with your company was so great. Also i am very happy with the fast delivery and free shipping.the product as shown on the web was exactly as described. Thanks !!!
Danny
1/3/2014
At this point I am really happy with your customer service have not had this much help and excelent response ever except once last year from a company that makes snowmobile gear MotorFist You called and emailed when their was a problem with the order within hours so it would not be delayed Keep up the good work as always I want things cheeper but thats Me!!!! Thanks George.J, Bryan. R, But the star is Dana M. she kept my original order on track with her fast response to the problem with one item being out of stock My maine need was a role up assit on a snowmobile trailer door the rest was add ons I will now get it so I can Install before my big trip for this season. Keep up the great work
Don
1/3/2014
Ellen: Your service is beyond amazing. I really appreciated etrailer's knowledgeable and friendly assistance when I bought the brake controller, so I came back to you for the other things. There are plenty of places that sell these items, but I truly appreciate good customer service and I think you guys have the concept nailed down.
Jeanne
1/3/2014
Rack arrived and is installed. My son (and me by association) couldn't be happier! The ROLA rack is a real quality piece. I have been very, very impressed by the service at etrailer.com. I just can't say enough ... communication was great and service exceeded all expectations. You've set the bar for customer service!! Thanks.
John
1/3/2014
Service like ive never seen before! Items where shipped within a few hours of ordering!
I will for sure be back to order more!
Joshua
1/3/2014
Excellent !
Keith
1/3/2014
So far I found your customer service to be outstanding! Upgrading the shipping was a plus. In the future I will use your website for all my trailer needs.
Mickey
1/3/2014
Great company, right parts ! Fast delivery !! Thanks guys
Mike
1/3/2014
I just placed my first order with you guys today, and while its very small, I will be spreading the good word to everyone I know about etrailer.com, already!
Your attention to my order, which was just placed literally less than 2 hours ago, is unparalleled. I have received 2 separate emails already from George and Kevin in Customer Service, letting me know that the parts are in stock and will ship today, and the second confirming shipment and upgrading my ship method!
It doesnt get any better than that!
Thank you! Happy New Year!
Pete
1/3/2014
First time order produce from you guide so will see how handle it but will look forward for the future ordering.
Savannarith
1/3/2014
Excellent service from start to finish. Your company keeps me informed by e-mail every step of the way from the moment I order. Service after the sale is also excellent. I would make one suggestion: The SportRack Roof Rack SR1009 is shown as being suitable for the Honda Odyssey 2013 with factory rails. Not only does the roof rack not fit: its likely to be a poor fit on ANY vehicle with asymmetrical cross-section roof rails. I suggest you add a recommendation to this effect. It would have saved me and perhaps others several hours of frustration.
Stephen
1/3/2014
This programmer works perfectly! It does exactly what my fiancé was hoping for. He spent hours in his truck on Christmas playing with his new programmer. Very happy with etrailer.com and would order from them again. They also surprised me with free 3 day shipping! Theyre just truly outstanding.
Hannah
1/2/2014
Easy to order and very good response on confirmation and shipping process. Am impressed with your service.
Ken
1/2/2014
Thanks for the update and attention. You run a tight business and have a high level to detail. Its winter so no huge hurry on my side. Thanks
Shawn
1/2/2014
Good how to video - thanks
Steven
1/2/2014
I think I got exactly what I wanted for a descent price. If the rims are as they are advertised Excellent corrosion resistance. White powder coat finish over e-coat primer I will be happy.
Gerald
1/1/2014
Great product, great online experience, company delivers as stated. Product installed exactly as stated by company.
Timothy
1/1/2014
They had exactly what I needed at a great price! And they shipped it the same day I ordered.
Barbara
12/31/2013
AFTER PLACING MY ORDER, I DECIDED TO PURCHASE SOMETHING ELSE AND TAMARA TOOK GREAT CARE OF MY NEEDS AND MANAGED TO GET ALL MY ITEMS ON THE SAME ORDER AND SHIPPED TOGETHER. THE BEST CUSTOMER SERVICE I HAVE EVER RECEIVED IN A TIME WHEN YOU CANNOT FIND A WAY TO EVEN SPEAK WITH A PERSON TO HELP. GREAT SERVICE, GREAT PRICES AND A GREAT PLACE TO DO BUSINESS.
Benjamin
12/31/2013
The site was very easy to use. Had no problems.
Debra
12/31/2013
Same day shipping - Awesome service. This is my second time ordering from them and there will be a third.
George
12/31/2013
Very quick turn around on orders.
Wish you can ship to Japan. Happy to pay for the shipping.
Would order a lot more if you could as we have 4 trailers.
Jeremy
12/31/2013
fast prompt good prices great comunication
Ken
12/31/2013
I have purchased many times from E-trailor and have always enjoyed a positive experience. Their price match is terrific and I always check their web site and order from them whenever possible. Check them out you wont be disappointed.
Kenneth
12/31/2013
These Folks are GREAT!!!!!! Process orders quickly, let you know whats going on and fair pricing.... Glad I found them a couple of years ago.
Kent
12/31/2013
Thank you very much for your service! Ordered late on Friday afternoon and still received it Monday! I also very much appreciated the email status I received on my order.
Krista
12/31/2013
This is the second time Ive shopped with etrailer. The first order I placed on a Sunday and received a call an hour later to let me know one item might not arrive before Christmas. To get an actual call was a shock. Etrailer was recommended by a friend and Ive not been disappointed. Ive since recommended etrailer to several others.
Layne
12/31/2013
The 3D chrome licence plate holder I ordered was just as described online. Nice looking and made with superior quality. Would highly recommend this seller for vehicle accessories.
Randy
12/31/2013
Outstanding service as usual.
Richard
12/31/2013
Site very easy to navigate and prices were great on last two orders.
Richard
12/31/2013
Thank you. Your web site was easy to deal with, and I found what I needed right away as opposed to other sites. Good job!!
Bruce
12/30/2013
Great service. Helped me all along the way. Hitch and hardware came on time and ready to install.
Douglas
12/30/2013
I recommend etrailers I received my order on time and it was easy to instal just like they said thanks so much
Enos
12/30/2013
I love shopping at etrailer! Great service! Great prices! Thank you
Jimmy
12/30/2013
I have placed 2 orders with etrailer and could not be more pleased with the customer service. The orders were shipped promptly and the products were exactly what I expected them to be. Etrailer does a great job.
Joel
12/30/2013
ordering was easy and fast Free shipping was great trailer was easy to put together, A nice sturdy well built product
Larry
12/30/2013
delivery was free & much faster than I thought.
Lawrence
12/30/2013
Wow! I was checking on hitches for our new Buick Enclave, and I didnt expect the pricing to be so reasonable, nor did I expect the quick shipping service. The customer reviews many with photos were invaluable in helping me make my decision. My order was filled the same day that I made it, and the shipping was free, given it was over $150. Im looking forward to receiving the product and getting it installed.
Michael
12/30/2013
Outstanding
Tim
12/30/2013
It was late Sunday Afternoon, I was having trouble with the web site and placing my order for tire Chains. I left an email asking for assistance. Within about two hours, I received a phone call from Rebecca at etrailer.com who helped me place the order. What great customer service. I would highly recommend etrailer.com as a place to do business. Five Stars plus!
Tom
12/30/2013
Good website. Broad production selection. Thanks!
William
12/30/2013
Not bad, I like it!!!.
Finding my item was easy and placing the order was simple too.
Thank you.
Allen
12/29/2013
Sales person was very helpful and everything was in stock..................have put your site on the Com-Pac sailboat web site as a great source of trailer parts.
Phil
12/29/2013
Good products quick service.
Thanks
Richard
12/29/2013
Thanks for the upgrade on the shipping.
Willie
12/29/2013
Easy and fast shopping
Alice
12/28/2013
etrailer was very good with follow up information about the purchase, stock movement, shipping, & how to track my purchase. They were able to upgrade my delivery option, not because they had to but because they want to give the best purchase experience they can, in my opinion. My top of the line hitch mount bike rack was delivered ahead of schedule and in good shape. And the price was very good to boot.
David
12/28/2013
The most important thing in business is customer care, and I cant say more about how wonderful etrailer are they. They treat you as you treat you. Thank you
Faisal
12/28/2013
It helped to have the video and also to talk to bridget - price was right too!
Jenny
12/28/2013
Very easy to hook up . I would liken it to changing a rear tail light bulb . If you can do that this is as easy except for cleaning out all the junk piling up in the trunk to get to it .
Jerry
12/28/2013
Super experience. I placed my order Thursday at 8pm and it shipped the same day. I know MO is 1 hour behind OH but even shipping something same day at 7pm is unheard of. I placed an order for only $90 and still received FREE SHIPPING!!
Josh
12/28/2013
Website is well designed and products easy to find
I appreciated the free shipping and quick response
Ladio
12/28/2013
Fast service- my order shipped the same day I placed it-
Lee
12/28/2013
Great service and very knowledgeable Had my product within 5 businesses days over X-mas Holiday. Will shop with E-trailer for all my towing needs.
Michael
12/28/2013
My Nissan dealer refused to look up a relay for running lights even though my 2013 Nissan Titan came with a tow package. e trailer found the part and location to put it and at a quarter of the dealers price. I will recommend e trailer to all my friends. Your specialists are awesome.
Richard
12/28/2013
Have not received the product yet, but the buying experience was great. Thanks
Thomas E
12/28/2013
I have always had real good experience with etrailer. They have good quality items and they always work. I have ordered from them before and will again. They are a good company to deal with.
Art
12/27/2013
Always a great experience dealing with e-trailer!
Daniel
12/27/2013
I have just placed my second order and have been satisfied with the service at etrailer. The customer service reps have been very helpful, the prices at etrailer are competitive and there is a good selection of items.
Dennis
12/27/2013
All have been very helpful with processing this order. Thanks
Donald E
12/27/2013
Great, really easy to find the parts needed, and the folks
working the warehouse were great/fast in getting it out
Ed
12/27/2013
Great service.
Great product.
Fast shipping.
Larry
12/27/2013
Easy website to navigate great prices and fast shipping couldnt ask for anything better.
Matthew
12/27/2013
great so far. I can respond again when my items arrive.
Michael
12/27/2013
Our ordering process was simple, easy and there was great follow-through. We got an email every step along the way, so we knew when it was processed, ready for shipping and when it shipped complete with a tracking number. Our service from etrailer.com was a 10 out of 10!
Scott
12/27/2013
You guys are awesome. You have everything that I have needed for all of my towing needs.
Even the videos are awesome.
Sean
12/27/2013
Based on their rapid online response after I placed my order, a free upgrade in shipping, and confirmation of shipping in less than 2 hours I am very impressed. I have not received my merchandise yet but I would definitely recommend this company to others.
William
12/27/2013
Extremely friendly service. Very fast shipping. Will definitely do business with etrailer again.
Eric
12/26/2013
So far so good with this company. When my items get here I will add pictures. This will be for my scooter carrier as I lost the use of my leg 19 months ago. My car is a monticarlo and sits low to the ground. We will be raising this up with the products to ensure not drag. I hope this works as this has been a long road.
Keitha
12/26/2013
Amazing bought my first hitch about a year ago and the service was uncanny! So when I got my new car this was my first site I was on. Ordered my wire harness and it was shipped the same day. Will recommend this site to anybody who asks, thanks mike
Michael
12/26/2013
Good morning everybody at etrailer! I want you to know how pleased we are over our purchase. I initially ordered our draw tite receiver hitch and wiring harness, taking advantage the great price and free shipping. I had to delay my order and billing for several days while out of town, you folks gratiously accomodated my request. You followed up with great communication and timely shipment our hitch. I highly recommend your company to anybody who values excellent service, quality products, and detailed hints & instructions. We will be ordering additional products in the future. Thank you and Happy New Year everybody.
Robert
12/26/2013
Great product, price and service from etrailer. As other reviewers mentioned, the hitch arrived quicker than expected a week before Christmas 3-4 days after ordering with free shipping. Received a personalized email once my package had shipped and when delivery was completed. The hitch fit perfectly and installed in 10 minutes. I followed the review that someone else left previously to rest the hitch on my chest while attaching the frame bolts that were perfectly aligned. Thanks for the pleasurable experience, etrailer! I will definitely be back to order additional items soon.
Steven
12/26/2013
Website defiantly had plenty to offer. Able to find what I needed easily. Pricing seemed to be well within line for the the of products you sell.Speed of delivery was great. Way sooner that expected given the holiday season rush.
Dorla
12/25/2013
I cant believe you got my controller to me so fast. I got done talking to you the Friday before Christmas and you had the controller out to me the same day. Arrived at my door in five days. Etrailer was recommended highly by the manufacturer.
Glenn R
12/25/2013
Etrailers was a pleasure to deal with. Great communication, fast shipping. THANKS!!
John
12/25/2013
I got the wrong item. I need to exchange please.
Thanks
John
12/25/2013
Very friendly service. They did everything they could to make my shopping experience great.
Rick
12/25/2013
was very easy shopping and they answered my question right away. received it quickly and was easy to assemble and put on my car. thanks for all your help.
Tracy
12/25/2013
Excellent service and knowledge.
Brian
12/24/2013
This company has the best customer service ever! If you have any questions, they answer them and take care of your needs. This type of customer service is above and beyond expectations.
David
12/24/2013
The service was fast and the parts I needed were easy to locate on the site and I will be back to shop again when the need arises.
Thank you all.
Garland
12/24/2013
Last week I ordered the Draw-Tite Trailer Hitch for the 2012 Liberty by Jeep, Part #36451. I took it out of the packaging yesterday. The part looked good -- until I removed the cardboard sheath. Staring back at me were two deep gashes several inches long in the paint and other significant cosmetic damage. This didn't happen in transit, because, as I pointed out, it was already wrapped in cardboard when I took it out of its package, which was in pristine shape. I don't believe the hitch is compromised, but obviously it was dropped and/or damaged before it was sent. I'm wondering if I was sent a part that was used previously. In a perfect world, I'd send back and demand a refund, but I really need the hitch for a trip my family is taking for the holidays. I had heard good things about etrailer. I expected better. Looking elsewhere next time.
Guy
12/24/2013
very fast service, fastest ive ever had. Thanks
Kenneth
12/24/2013
I found what I wanted, but not in stock. I am sure it will be good when I get it. Thanks
Betsy
12/23/2013
Great product and fast shipping.
Bradley
12/23/2013
eTrailer is great, they got my shipment out within a few hours.
Cw
12/23/2013
The service was great at Etrailer! I order and didnt expect to receive the Atv mount kit before christmas, however it shipped immediately and I received it in 5 days! Great price and great customer service. Thank you
Daniel
12/23/2013
Yall have great products & fair prices. Iam very pleased.
Daniel
12/23/2013
easy to place order and within a short time got a email that my order will be shipped in 48 hours. Great company with customer service a 10+
Gerald
12/23/2013
Incredible service, bought on Sunday before Christmas, and shipped or went into shipping status same day...great job..we need more businesses to be like E-trailer…
Herman
12/23/2013
Call customer service to look up a part from 7 years ago....found it.,not made any linger,,,recommended a replacement..processed and shipped within hours. Great service
John
12/23/2013
Bought an trailer light kit for my 1996 Jeep Cherokee Country, it took about 30 mins. to install, tested and everything works fine. Simplicity is the word.
Malcolm
12/23/2013
Perfect, I got lucky and stumbled across their web site and found exactly what I was looking for. Sure glad I did, very fast turn around, seems like I just ordered the steps yesterday
Randall
12/23/2013
Great experience the person who helped me knew exactly what I was looking for and promised to get it out as soon as possible. Thanks a bunch!
Ray
12/23/2013
carla did a great job of explaining her product and why it would work for my needs. We have a Fiat 500c convertable and my wife would like to take her bike with her on trips and it didnt fit anywhere so I called ETrailer to find a hitch that might work and Carla helped find not only a hitch that went on the car but a bike rack for it as well. She also pointed out the differances between class 1 and class 3 so that i would get the correct rack for the hitch. and it shipped today. Outstanding
Rick
12/23/2013
Easy, straightforward shopping. They even upgraded my free shipping to 3 days! A wonderful gesture 3 days before Christmas!
Aimee
12/22/2013
I ordered a trailer jack for my brother-in-law and was provided with the link to this website as I know nothing about trailer jacks. We ordered it fairly close to Christmas and were not certain it would arrive in time. I received an order confirmation from Julie indicating that she would expedite the shipping at no extra charge. As a result, we received the jack in plenty of time for Christmas. I appreciated this extra service which was provided without me even having to request it.
Barry
12/22/2013
You company is great and Pat is the best. I wish all of you happy low stress holidays and a safe new year.
Dan
12/22/2013
I was very happy with the quick service. It was nice to get status updates for my order and it delivered much quicker then estimated. The trailer hitch is great quality and my husband will be thrilled. Thank you for a great product and great service.
Gina
12/22/2013
The service was very prompt and shipping was upgraded for free
Jackie
12/22/2013
The expert comments about nearly every component I looked at on your site were extremely helpful.
Joshua
12/22/2013
I ordered some tire chains and etrailer shipped them for free but more than that, it was able to upgrade my shipping from 5-7 days to 3-5 days shipping.
My tire chains arrived faster than expected and I am glad that I can have them with me while I am traveling these holidays.
Good job and thank you.
Paul
12/22/2013
That not only did etrailer have what I needed at an excellent price, but that there customer service and communication is absolutely outstanding!! Cant think of another online store of any type that provides such quick, accurate, and personal e-mails of exactly what is happening with my order. And that one customer service rep, Shawn B., upgraded my shipping method just because he wanted to be nice is something I just dont have happen to me!
Randall
12/22/2013
Rims were as advertised, shipped FAST and packaged unbelievable well.
Very pleased with the service
Thank You
Randy
12/22/2013
I buy almost everything from online stores and rarely have the need to enter brick and mortar stores anymore. eTrailer was one of the best online shopping experiences Ive had. Immediately after the order, I had a follow-up email from an actual person indicating order was taken and shipping info followed immediately afterwards. Highly recommend and hope this company keeps this type of customer service as they grow.
Travis
12/22/2013
I wan t to compliment E-Trailer and in particular Bridget A on their service and follow-up. I needed a part for a new Fulton winch which E-Trailer had not added. Bridget got it added then followed-up to assure I got the necessary information to order. Great service for a small order. My compliments
Carl
12/21/2013
fast service reasonable prices
Charles
12/21/2013
good prices and excellent customer service
Charles
12/21/2013
AWSOME! This is not my first order from you guys. But Bridgit went way out of her way on a Saturday afternoon to get me replacement parts for my 2001 Dodge 3500! Good job.
Thanks
Floyd
12/21/2013
Excellent experience! Easy ordering! I like being able to put in vehicle & knowing if it fits your vehicle!
Jennifer
12/21/2013
Actually I have purchase probably 20 times with E Trailer,some of the reasons but not all price, ease of ordering, there commitment to the customer. Great job and thanks for your all your detailed info ration making it so easy to find what I need
John
12/21/2013
I would of canceled the order due to back-order if it werent for the exceptional customer service rep I spoke with. She told me that possibly the order will be arriving at your place by the end of the week, but no guarantees otherwise it again she said should be next week. The honesty would of made me wait for a month. In no way did I hear guaranteed it will be here by Friday to be shipped out, you have my word on it your order will be here. None of that tell the customer whatever it takes was tossed out. In closing it is not the products you sell that makes me a repeat customer but the outright honesty and genuine professionalism of the customer service rep I spoke with. That alone makes me a solid customer and price truly takes a backseat. I will buy from you in the future and not even look for price comparison knowing the quality of customer service its that important.
John
12/21/2013
Excellent service. Answered all my questions. Knew the products well. Enjoyable experienced working with e trailer, again!
Marc
12/21/2013
The shipping was very fast and prices were very reasonable. Installation of my hitch was quick and painless. One thing I could benefit from was a tutorial of the other items I would need. I placed a second order for a hitch adapter and ball mount.
Mark
12/21/2013
I have dealt with etrailer for approximately 10 years. I have found that they always have the trailer or towing-related product that I need, at a fair price, and they ship expeditiously.
Roger
12/21/2013
Good product selection, easy to order and fast shipping.
Thank you.
Vladimir
12/21/2013
Thanks for the timely shipping of my order! It's customer service like this that will continue to draw me to etrailer.com for any of my trailering needs. Thanks again, Steve
David
12/20/2013
Right on! And FAST
Garth
12/20/2013
The staff was very friendly and conscientious. They worked very hard to ship my item even though it was out of stock.
Gary
12/20/2013
It was very easy to do our order and the description of the product we wanted was very descriptive to help us make the decision to buy from etrailer instead of another site.
Jim
12/20/2013
I ordered some snow chains which were not currently in stock, but the people at eTrailer Jena D specifically were nice enough to contact the manufacturer and set up a direct shipment. Very kind and prompt on the phone, I wish all my purchases went this smoothly!
Jordan
12/20/2013
I have had nothing but good experiences with this company. I have recommended etrailer to others.
Lori
12/20/2013
Well all I have to say A++++ service. A real pleasure doing biz with etrailer. Whomever up graded my shipping Merry Christmas and Happy New Year.
Timothy
12/20/2013
Top notch sales and , love the tracking.
Bill
12/19/2013
Had a great experience. The part I ordered got to my house in a couple of days. Will put the word out. Thank you
Christopher
12/19/2013
Thanks for the quick delivery. Your business does a good job on providing info on my orders shipping status.
Dan
12/19/2013
Superior experience. Customer service was on top from the moment I ordered. Ordered, notified of order confirmation, another personal email from customer service, and shipped with tracking number all within 2 hours!
James
12/19/2013
I spoke with Rebecca who was extremely pleasant! I ordered a replacement key and told her if she could expedite the shipping because I needed the key before going out of town in a few days. Needless to say, a few minutes later, I received an email saying my item was shipped. Very satisfied with the customer service!!
Ray
12/19/2013
The Brake controler works great. The service is great. They seen I could have pick better shipping for free and just went ahead and switched it for me. **Great job etrailer.**
Ron
12/19/2013
product was shipped and received quickly in good condition and was as described with all component included for installation. E-Trailer was very professional answered all questions and good to deal with, price was great could not find anyone close. I would recommend and use them again.Thanks
Scott
12/19/2013
We were very pleased with the trailering mirrors they dont look as good as the truck mirror but we can see clearly sand it makes backing up so much easier.
Susan
12/19/2013
etrailer did not have what I needed in stock, they ordered it from the manufacture and had it direct shipped, my order arrived in two days, best service I have ever had from any company!! We will continue to do business with etrailer. Thank You!!!
Tim
12/19/2013
Cant say enough about etrailer. Whenever I need a piece of equipment for my trailer or tow vehicle etrailer has it, at a reasonable price, with quick delivery. You cant ask for more. Thanks,
Warren
Warren
12/19/2013
had been looking for replacement door latch parts for rear cargo doors for a year, everyone told me it was an obsolete system. etrailer had the exact ststem complete and on hand for avery reasonable price. ill definately brag them up and recommend them! great job people!
Adam
12/18/2013
Was easy with great products. I would recommend to family and friends.
Britt
12/18/2013
Everything I needed in one place, fair price and fast shipping. Great!
Chris
12/18/2013
This the best accessory installation I have ever encountered. Great video of the whole process really helped. Expedited shipping got my hitch delivered to my house days earlier than I had hoped. I cant say enough good things about this experience-really!
Daniel
12/18/2013
I ordered the wrong hubs and call to set up an exchange. The service was fantastic. The correct ones shipped the same day and I was e-mailed information for return shipping. Great service!
Donald
12/18/2013
THIS IS NOT MY FIRST TIME DEALING WITH E-TRAILOR AND FIND THAT THE SERVICE PROVIDED, PRODUCT QUALITY AND PRICE ARE UNBEATABLE. GREAT MAIL ORDER COMPANY.
Ralph
12/18/2013
Hi,received shipment in only 2 days.Very happy with the whole transaction.Thank you.
Raymond
12/18/2013
Jena D did a great job! I told her that the hitch I wanted was less expensive from a competitor and she told me about the Price Pledge, so I got what I wanted and a discount, too. It arrived in the mail within days. Well done.
Richard
12/18/2013
Was great. Numbering system for replacement keys makes sense, and had my new keys 2 days after ordering ordered Monday, arrived Wed. Even saved some money because a Rose called me to check if I really wanted the particular shipping option, and assured me that the keys should be here in time even with the cheaper shipping option.
Robert
12/18/2013
This was my second time ordering from etrailer.com and again I was completely satisfied and very pleased with the email updates, the tracking map and details and how my items were packed and shipped. I will highly recommend this company to my friends and I will be buying more items in the future.
Thanks very much, Ron
Ronald
12/18/2013
Jason C at etrailer was very helpful and prompt with information about the trailer jack that I was considering. As a result I placed the order for the Fulton Round, Snap-Ring Swivel Marine Jack - Weld On. It arrived today and within 10 minutes I had it installed using the existing welded plate on the trailer and the snap ring. Both the ordering and installation were painless.
Thank you
Rousby
12/18/2013
Very fast on getting my order out. Called me when there was a problem with my shipped to address.
Shiree
12/18/2013
After an extremely frustrating and disappointing experience with another auto everything website, our family was left frantically searching for a company that could fill and ship our order within 7 days! And a week before Christmas no less! Not only did Judy from etrailer assist me in ordering our product she personally made sure it shipped on time. I ordered on Friday morning and our product a swing away, Rola, hitch mounted cargo carrier arrived on Monday!!!! We are so thrilled with the product, but more so with the outstanding customer service that etrailer provides! We cant thank you enough, but you can bet, not only will we never order from any where else ever again, we will recommend you to all our friends and family! God bless!
Stephanie
12/18/2013
Amazing! Extremely easy to navigate and super helpful in finding chains that fit your tire size. And the customer service is great!
Tabitha
12/18/2013
Best Trailer Accessories site on the internet! Excellent web site, easy to use, very descriptive, absolutely accurate and most of all the best prices! This is the fourth time I have bought hitches and wiring harness from etrailer! All of the hutches fit and were easily installed, all of the wiring harness worked perfectly! I highly recommend etrailer for any of your hitch needs or accessories!
William J.
12/18/2013
Ive just placed a second order from etrailer.com. I must say that Im very impressed with the way everything is handled. I received the first order in 4 days and installed it the same day and am eagerly awaiting the next orders arrival as Im upgrading my 06 dodge ram pickup. Just a tremendous online store! Oh, did I mention the great prices and helpful how to videos. Thanks guys!
Willie
12/18/2013
Fantastic service. Let me know that the items were in stock with an email and again when they shipped. This happened pretty much same-day. Only one business day from placing order to getting shipment notification.
Anthony
12/17/2013
Outstanding service
Fast shipping
Easy to install
Thank you !
Bill
12/17/2013
excellent products and service - recommended!
Chris
12/17/2013
I have not gotten the bike rack yet but I like the fact that it got shipped so fast. I also like getting emails from someone with a first name, whom I can email back if there is a problem
Daniele
12/17/2013
Thanks a bunch for offering these kinds of parts on the internet. Most of all, thanks for the super fast processing and shipment times! I will keep you in mind every time I buy!
David
12/17/2013
easy navigation site /one of few with load range d 14 in tires / say they expedite my order no extra fee / so far very pleased
Dennis
12/17/2013
Upgraded shipping method at no extra charge, awesome. Always here great things about etrailer on a forum I frequent about Offshore High Performance boating. Great Customer Service.
Jeff
12/17/2013
Thank you for an easy online shopping experience. The Hitch Ball with a 5/8 shank was as listed. Your email communications were very informative and appreciated. The Super Fast Shipping was GREAT. In my opinion etrailer.com hit a Home Run. Thank you !!!!!
Jerry
12/17/2013
Great company with a + service
Marcus
12/17/2013
The folks at e-trailer.com are kind and knowledgable. Ms Sabrina B. was a pleasure to speak with and had all the answer to my questions. this is my second order from e- trailer.com with the same results. Another satisfied customer
Mike
12/17/2013
Phone sales help terrific
Norman
12/17/2013
very good
Norman
12/17/2013
Service was outstanding. Email updates were accurate and the item was delivered as promised.
Robert
12/17/2013
etrailers has been one of the easiest sites I have found. I was able to find exactly what I was looking for and I saved over$70.00 at the same time.
Ron
12/17/2013
I am a first time customer. I was in a hurry and ordered a part too big for the hitch I ordered. I got a call quickly informing me of my mistake. It was great to correct the mistake before it even went out. Saved me hassle and $ on returning it. I was thoroughly impressed with the excellent customer service. I felt it was over and above since it was my mistake. I will be a returning customer .
Ronald
12/17/2013
I was nervous about ordering from a company I had never heard of, but have to say service has been great. I ordered snow chains and a couple if accessories in the evening. I saw an email the next morning time-marked 12:20 a.m. From a service rep explaining that my order may not be available in its entirety for a few weeks and offering to help me find an alternative. I called her, and the issue was resolved, and my order shipped that day. The website is great too one of few that allows you to input vehicle info and see all the choices made in your size.
Steffany
12/17/2013
Just got word that my order shipped about 2 hours after the order was confirmed. Wow!
Alan
12/16/2013
PERFECT FIT FAST SHIPPING
Arthur
12/16/2013
Great website, great prices, quick shipping. They also do well with communicating email after the sale to let you know the order and shipping status.
Blaine
12/16/2013
Great customer service over the phone. Very fast shipping with great online tracking. Nice, heavy duty ball mount. I will use e trailer again soon for more accessories for my new utility trailer.
Hunter
12/16/2013
Great company. Quick to fill &ship order.
Jacobus
12/16/2013
You are the greatest!!
James
12/16/2013
Great selection and complete confidence when purchasing my item. Fast shipping and very happy with product.
Jill
12/16/2013
This was a great shopping experience. I ordered tire chains for our 2011 Toyota Pick Up Truck. The ordering was very simple by just putting in the year, vehicle and the tire sizes came up and I clicked on the correct size. Shipping was standard free shipping and with the Holidays coming, etrailer.com sent me an e-mail and upgrades my delivery free of charge so they will be here for Christmas!!!!! Thank you so much!!!!!
Karen
12/16/2013
Ive been very satisfied with my experience with Etrailer. Fast service, good communication with the customer and quality products. Keeps me coming back, thanks
Kelly
12/16/2013
Awesome service ! The cover is made of quality material !! Very happy !!
Walter
12/16/2013
I ordered a bike rack for my parents for Christmas. I received the rack quickly as etrailer graciously upgraded my shipping free of charge. Much appreciated. Cant wait for them to open the gift!
Bryan
12/15/2013
Ordering was easy and straight forward.
Delivery was fast and everything fit as you presented it.
Carl
12/15/2013
As advertised and exactly what I expected. The delivery was quick as well. Ill be buying here again.
Jamison
12/15/2013
Excellent customer service! We accidentally ordered 2 and quickly got a call to verify. Any other site would have just processed the order without the customer in mind just sales! Thank you!
Joshua
12/15/2013
Great Service and Delivery
Love the Bike Rack...
Thank you
Judith
12/15/2013
Its always a nail biter when ordering new pieces for an old shell. I purchased a Kar Rite Voyager in good condition, only it was missing the handles. So the nail biting came in when all I had for comparison was a great picture of a shell that looked just like mine. LoL. The parts were just what I needed. True they didnt come with screws, but nothing you cant find at your local hardware store. What I really liked the most was getting three emails from different individuals informing me when my request was 1. ordered 2. processed 3.shipped. Thank you etrailer crew for being on top of things.
Julian
12/15/2013
Very fast shipping, great to do business with, top shelf company, they have things going in the right direction, one of the most organized web sites I have worked with.
Mike
12/15/2013
Etrailer is one great company, I found a couple more things I would need and they rushed my order to show appreciation for my repeat business. They already ship things fast but I put the order in on a Saturday and it shipped that same Saturday. I would have expected it to be shipped Monday but it just shows etrailers dedication to keep customers happy.
Thanks to everyone at etrailer, Cheers
Andrew
12/14/2013
I had a very good experience when placing an order with your company, The young woman that I spoke with was very friendly and helpful while ordering my parts, I would recommend to my friends.
Barry
12/14/2013
Etrailer has the best communication of any web based dealer I have used. The updates are very quick and accurate. Responses are also very quick.
Product is very good quality and any questions are answered quickly. Pricing is always very competitive and usually less than others. Definitely a favorite.
Bruce
12/14/2013
The Best!
Connie
12/14/2013
Wow. I cant remember the last time I received the quality customer service like I received from etrailer. I had Kimberly D as my sales person and she was phenomenal. I was in a bit of a hurry to get a cargo box and she assured me that I would receive in a couple days. You all had the product in stock and Kimberly placed the order for me. She then double checked to make sure that it would fit the vehicle that I owned. I wasnt sure bc my wife had the vehicle so she put the ticket on hold until I could measure. I called and left Kimberly a message that it would work and she shipped. Kimberly followed up with me lettin me know she got the order processed and stood by to make sure it got on the last truck of the day, which it did. I should have it in a few days. Great work by etrailer and it shows that the employees take a great pride in their company. Thanks again Kimberly.
Jeff
12/14/2013
Fast shipping great company to deal with.
Jennifer
12/14/2013
This is the second time I have purchased hitch parts from your company and both times you have exceeded my expectations. I have used your information videos to help me thru the installation process and they have been spot on with the time, tools and materials needed to complete installation. I will continue to use etrailer.com in the future for all my truck / trailer parts and information.
Thanks again for the excellent customer service!
Kelvin
12/14/2013
Bridjet was awesome. she called me the day after I ordered the snow chains to let me know thy werent in stock. She then explained to me all my options and shipped them out rite away. Again she was awesome thanks....
Kip
12/14/2013
Easy to use site
Matthew
12/14/2013
I had purchased a carrier for my own vehicle a year ago. A friend has been wanting to get something for their trunk to stabilize packages and bags from being tossed around, so this purchase is a gift. I did find it a bit ominous on mine to put together from the directions but I like the way it fits and works in my vehicle. Its very handy for me. Id recommend it.
Sherry
12/14/2013
Great bag. Allows for much flexibility.
Timothy
12/14/2013
Awesome service and helpful in many ways!!!
Thanks again
Troy
12/14/2013
Thank you for the great service . I ordered my parts on a Wednesday around 5pm. I got home on Thursday around 4pm and the parts were waiting for me a the door step. Thank you for upgrading my free shipping.
MERRY CHRISTMAS
Ben
12/13/2013
I think you are the fastest shipping company I have ever ordered from. Received it today and will be putting it on this weekend.
Thanks again for the excellent service!!
Charles
12/13/2013
It was a very positive experience. The person I talked to was very helpful and pleasant. I called oe day for what I wanted and picked it up the next day
Darlene
12/13/2013
Recieved Base plate in great shape and in only a few days. Thanks, Howard L. Hart
Howard
12/13/2013
Good service!
James
12/13/2013
Folks,
Have to admit, I do business with many high end business outfits and they could all take a lesson from your customer service and communications!
Being in aviation, we regularly order aircraft parts in the tens of thousands of dollars and many times more and most times we can't even get a reply to an inquiry about status, shipping , availability etc...Sadly same goes for personal purchases from retailers...at least in most cases.
Your team is great, service is top notch and communications are second to none....I was lucky to have ordered from you folks.
Thanks for making this a great experience!
Jeffrey
12/13/2013
Good company. I had a small problem and they jumped right on it and solved it. I could not be more pleased.
John B
12/13/2013
WOW ! etrailer.com , your web-site is very customer friendly.I placed a order for my husband with no problems.He needed a small light stripe to mount on the rear of his F-250 truck and you had one at a great price.Super fast shipping.My husband loved it.He said it was very well made.He had it on in 15 min..Looks great.Will order again and highly recommend you to our friends.Thanks again and MERRY CHRISTMAS !!!
Judy & Jerry
12/13/2013
Very easy site to navigate, fast response to my order, quality with the tracking and delivery.
Nicole
12/13/2013
Very helpful made sure order was right
Richard
12/13/2013
Excellent service. Good communications and very prompt. Thank you
Tim
12/13/2013
I was very impressed with the service I ordered a shelf for my trailer and it showed up the next day! Great quality will definitely buy again next time!
Tom
12/13/2013
Looks like its a very good site, lots of parts to choose from. These lights are going to work just fine. when the weather lets me put them on that is.
12/12/2013
After lengthy comparisons between Rola, Thule, and Yakima racks I went with the affordable choice thru e-Trailer.com Incredible serviceordered on Sunday, arrived on Thursday! As noted, the paint is easily scratched and the extension is pretty much a MUST. However, everything went together within 20 minutes. I used silicone to seal the joints, added 4 LED light tabs, and used automotive undercoating to re-spray the entire carrier. Will fab a tire carrier tomorrow and finish mounting the Rola rack. Absolutely delighted with my purchase. Thank you, eTrailer.com!!!
Andrew
12/12/2013
Awesome retailer. Great communication. Excellent product. Would definately buy from again.
Donna
12/12/2013
Smart sales people, fast, friendly, professional. WELL DONE!!
Ellis
12/12/2013
My order was not in stock but Cathy and Judy were very helpful in suggesting a compatible replacement and getting it shipped the same day. Overall great customer service.
Eric
12/12/2013
Patrick, I am sort of at a loss with how to install this hitch. My 2013 civic has a plastic shroud that completely seals the undercarriage of the vehicle except for the muffler area. Your instruction (vague that they are) say to remove a plastic rivet and nut that hold the shroud to the frame rail. There are at least 6 rivets that I see, some securing the shroud to the bumper etc, and elsewhere. How does one even remove the rivets? There does not appear to be a way to grab them. I seems to me that the only way to access the frame rail is to remove the whole shroud. Then once the hitch is installed, it would be hard if not impossible to replace the shroud. I am at a loss here
Greg
Greg
12/12/2013
Great customer service. Very helpful.
Janis
12/12/2013
Great product...GREAT SERVICE....Great support =
VERY HAPPY CAMPER!
Larry
12/12/2013
Good quality product at a competitive price. Excellent 5-Star customer service!!!! Nikki was a great help.
Mark
12/12/2013
Professional, friendly, helpful! I loved doing business with etrailer.com. Refreshing to do business with someone who is always willing to help and sounds like they want to help. You can reach someone on the phone when you need to. I highly recommend etrailer.com!
Patsy
12/12/2013
Fast to ship and great service!
Paul
12/12/2013
Very good exp. had what I needed, and the Sales Lady was very helpful, and it was shipped the same day
Raymond
12/12/2013
Super fast shipping, responsive customer service, what more could you ask for? Always a pleasure doing business with eTrailer!
Richard
12/12/2013
Gentlemen, thank you for the quick service. You went over and beyond in getting my order shipped. I will most certainly recommend your company. Thank you.
Ron
12/12/2013
Great experience. Great service.
Rufus
12/12/2013
Great prices. Awesome sale
Ryan
12/12/2013
Very good place to shop. They have everything plus the odd items that are hard to find. Very nice people to work with.
Tom
12/12/2013
Great hitch and very good instructions for install
and fast shipping and great price. recommend
this company in the future.
Carl
12/11/2013
Ive purchased Yakima, Thule and Hollywood rack parts from etrailer.com twice now
They rock! Same day often within hours actually notification of ship or if there are delays. Online order tracking and email notification, lower prices than many other sites, the BEST service from people who actually work there.
Sounds like a pitch but its not as I dont usually rate sites. Give them your business, you wont be disappointed.
David
12/11/2013
What a great store to work with! I was very pleased from pricing to the shipping details were above my expectations!
Thank you
Jeff
12/11/2013
I really liked your support and I didnt mind the wait. Thank you so much.
Joseph
12/11/2013
One of the fastest, nicest companys Ive purchased from.
Lee
12/11/2013
Fast shipping. Good value. Thanks.
Matthew
12/11/2013
From the point I placed my order for trailer parts from etrailer.com there was an immediate confirmation of my order and shortly after that an estimated time for when the parts were going to be shipped. Within a day another notice was sent to me indicating that my order had shipped, the method in which it was shipped and a tracking number. The parts were received timely as originally estimated. I found the service to be outstanding and the parts were exactly what I needed to fix the broken parts on my trailer winch.
I would recommend etrailer.com to anyone that wants excellent and timely service.
Its a five star operation.
Mike
12/11/2013
I think it is awesome that you guys can upgrade my shipping for free and that my order was processed so quickly!
Thanks!
Paul
12/11/2013
A very good shopping experience with the trailer.com. My preferred item was not in stock however they notified me promptly and made me aware of this and offered alternative suggestions.
Very good customer service and I will definitely be using them again when the need arises.
Steven
12/11/2013
Great Service for fist time buyer not only my items were shiped the same day but my order was upagrated from standard 5 to 7 business day shipping to the 3 to 5 Day Express Shipping at no additional cost and will be getting my order earlier than promised.
Ubaldo
12/11/2013
Zachary O. provided very helpful and professional assistance.
Will
12/11/2013
Im very impressed with your great pricing with fast and friendly customer service. I will be recommending your business to friends and family.
Thanks
Alan
Alan
12/10/2013
Excellent experience in ordering and a very efficient order process. I am very pleased with the service.
Bert
12/10/2013
This is a great site I was able to find all of the parts I needed for my 1976 Palamio trailer. I recieved my parts in 3 days so I was able head to the mountains and get my trailer fixed and home before the first blizzard of 2013 hit :. The service department did a great job of checking back to make sure I had recieved everything I expected. I will definatly refere all of my friends to etrailer.com
Charles
12/10/2013
Easy to find exactly what you need, nice video to help with knowing how install should work. No tax or shipping fees - awesome!
Christiane
12/10/2013
Great company to work with and order from, very helpful in making sure I had what I needed.
Grant
12/10/2013
The product I ordered, DL22128, Trailer Spare Tire Carrier by Dutton-Lainson, was too small to fit on astandard boat trailer, and go through the spare tire. Etrailer does not pay for return shipping, so it is overly expensive to buy a product that does not function as it should.
John
12/10/2013
Great price and service. Fast shipping! I have not installed product yet but anticipate no problems.
Marc
12/10/2013
Its etrailer.com. I ordered it, They got it here faster than they said they would. It worked as described. Its why I always buy from etrailer.com.
Mike
12/10/2013
fastest shipping i have ever seen, , great product, ordered it last night got it this afternoon! will highly recommend to people.
Mitchell
12/10/2013
A truely user friendly site with customer service above and beyond any other. It is a pleasure to do business here.
Paul
12/10/2013
My first ordering experience with etrailer has so far been very good. The cost of the parts was less than other dealers, and the free shipping was more than I expected. Thank you.
Robert
12/10/2013
Very fast shipment great seller good prices
Robert
12/10/2013
e trailer is great. The customer service is the best. They follow thru until I received the order and then asked if every thing was to my satisfaction. I will recommend this site to all my friends and I will continue to use this site.
Roger
12/10/2013
Ive ordered several times from etrailer...each time, based on the clear information on the website, the product has been perfect, priced well, and shipped lightning fast. Etrailer is clearly the place to go for your trailer stuff...I have fixed up a pop-up, a tear, and an a-frame fold-down, all with the help of etrailer!
Sam
12/10/2013
The customer service was a pleasure to deal with!!
The mats are fantastic, fit like a glove in my Ford Explorer.
Sam
12/10/2013
I have done business with etrailer before and this time was no different - I got exactly what I ordered, it arrived in great condition and BEFORE the promised date!!!
Stephen
12/10/2013
etrailer offers merchandises at a competive price. The customer service is excelent and purchases done on line are easy to navigate. I would recommend this company to any of my friends.
Tonny
12/10/2013
I was very shocked on how fast my item arrived. Doing business with etrailer was extremely easy and I would definitely recommend to everyone to shop at etrailer.com.
Amanda
12/9/2013
Service was great! After placing the order, I received several e-mails notifying me of the orders progress. The delivery was fast without any issues with the order,
Belinda
12/9/2013
If only this type of service could come from every bus. the way etrailer .com does business it would be perfect Thank You !!!!!!
Charles
12/9/2013
I am very impressed and pleased with etrailer.com. Everything arrives timely and in good condition. I cant wait to get everything installed on my goose neck trailer. The only thing i would like to have seen, would have been an etrailer decal. Actually one for each side of the trailer would be nice to have, otherwise great product availability and fast shipped as well.
Jason
12/9/2013
Etrailer has a great ion and excellent customer service. Products have always arrived when expected and have been of high quality. I have used etrailer for the past several years and will continue to do so. I have recommended them to numerous family and friends. Your customer service cant be beat. I also like the product information videos and instructions which no other sight provides.
John
12/9/2013
Great service. I am happy and will recommend you.
Karen
12/9/2013
amazing costumer care and assistance
Leo
12/9/2013
This was the best experience I ever had with an order.
Thank you
Michael
12/9/2013
Way to exceed out expectations. We were hesitant to buy snow chains thinking we may rarely use them but you made the process to painless we have no regrets. Thanks.
Philip
12/9/2013
If the products I ordered are as good as what it appears the service has been and will be, I am sure will be totally satisfied. The online purchase quite easy with items I was looking for not only easy to find but had full explanations as to their use. Also had videos showing each item and where applicable installation instructions. I ordered late last night and received shipped information this morning. Now that is excellent service! Will make further comments on the hitch receiver mount and ball when received. Thanks
Robert
12/9/2013
I had emailed etrailer earlier asking for information on the Thule kit in September. Suzanne T called Thule and then advised me that I had the option of ordering the kit from etrailer or order the separate parts from Thule and provided their toll free number. The fact that a call was made to Thule made a positive impact on my impression of etrailers customer service. I also viewed the information on the website and the answers to questions posed by visitors to their site. It was helpful and also demonstrated etrailers great customer service. Lastly, I received emails advising me that my order was received, sent to shipping and then shipped and was advised that my shipment received faster shipping at no additional cost. I also added a shipping change to the name and it was done and I received an email advising me of this. All in all one of the best experiences Ive had. I never had to assume anything with etrailer. I was always advised of any action on their part. Fantastic! Thanks very much!
Susanne
12/9/2013
Beyond impressed with everything and I told all my friends about the website. Thank you Etrailer.com
Timothy
12/9/2013
These kids are good!!! They have it all! Prices are good & they are incredibly fast, & Im I have no doubts they are all good lookin. E-trailer reminds me of days I thought were gone forever. The site is great & easy for an old guy to understand. The videos answer all my questions of whitch there are many, Im old you know. Thank you again kids. See you again soon Im sure. Vern
Vern
12/9/2013
customer service is great! Very happy!
Deborah
12/8/2013
Found it. Ordered it. Got it fast! I will be back.
Earle
12/8/2013
I didnt write right away until I had a chance to see, feel and put the spare tire cover on the spare. I can now say that the cover is of good quality and a perfect fit! Only advise I can give is to make sure you measure the diameter and width of the spare you are purchasing the cover for. I am completely satisfied and I can officially recommend this product from etrailer.com. I do expect to order a few other items from etrailer.com.
James
12/8/2013
etrailer has the parts I need for maintenance on my popup camper. Plus customer service is great! Thank you.
John
12/8/2013
Very easy to place an order online! Once I placed the order for two bicycle racks, I very quickly received a confirmation e-mail, followed by another e-mail informing me the my order was in stock and would ship within 24 hours. Shortly thereafter, another proactive e-mail came indicating that my order had been shipped and that my shipping category had been upgraded at no cost to me...now I will receive my order within 3-5 days. Then I received another e-mail following up with me to ensure I was completely satisfied. These folks are amazing and truly customer service oriented! Well done and I highly recommend them for anyone needing their merchandise!!!
Patrick
12/8/2013
Products are as advertised! No drilling, all parts line up and bolt on with no adjustments needed. Price point is better then other vendors. Quality of product is above par. Will order from Etrailer again.
Robert
12/8/2013
It was very pleasant and easy to place my order. The customer service reps name was Kole ? and she was very friendly and helpful. Maybe she needs to teach all the other reps phone decorum and manners! It was an excellent experience! Merry Christmas! :
Danny
12/7/2013
Your order team and technical team was very good. You internet site is exceptional. The videos and the pictures helped me decide what I needed and also convinced me I wanted to buy from your firm.
David
12/7/2013
so far very good however a bird in- you know just kidding,ill let you know when i get the products installed. thank you for the shipping update.
dave.
David L
12/7/2013
Excellent site, great ion at very good prices.
Communications regarding orders are at the speed of light
I will use etrailer.com for all my hauling and transport needs.
Good at ya mate
Dennis
12/7/2013
sales person was very courteous and efffient also knew product line thank u etrailer for ur help top of the line service
Edward
12/7/2013
Great service! shipping same day as ordered is as good as it gets. Thanks, George
George
12/7/2013
The hitch is exactly as expected and should work great. Prompt service, quick shipment, and exactly what I was looking for!!!
Jim
12/7/2013
The service was prompt and courteous, and the product solved a serious problem. Our Thule roof rack was locked, and the keys were lost. Without the keys the roof rack was useless. We thought we were out of luck, until we learned of eTrailer. Thanks for solving this problem quickly and inexpensively.
Kevin
12/7/2013
Ive made several purchases from E-Trailer and each one has met my expectations with product quality, price, ion and shipping times. The online PDFs and videos for installation are very helpful and let me know exactly what Im going to need to do to complete any installation.
Martin
12/7/2013
Great job guys. I received my order on Friday. Thank you very much.
Michael
12/7/2013
My shopping was a pleasant experience and I will
be sure to shop with your company again.
Your response was very prompt.
Thank you!
Norma
12/7/2013
Delivered as advertised, very well packaged.
Todd
12/7/2013
This is a really good product. It fits perfectly in my Lexus ES 350. Setting it up and taking it down are quite easy. All the videos, pictures and the reviews really helped me this product. Also, Id like to thank the folks at the Etrailer to upgrade my shipment to 3 to 5 days from the original 7 days at no cost.
Zakir
12/7/2013
Great company, the videos and product descriptions are a big help in getting the right part.
Ben
12/6/2013
These guys at etrailer are very good. I had damage on my shipment and I was able to replace it ASAP! Very friendly and they took care of business. I would recommend them to anyone.
Thanks a lot Etrailer!!!!!
Billy
12/6/2013
couldn't take pictures because I had it installed by a company that does this kind of work. the install took 4 hrs. it had some minor modifications that had to be done other than that it is a good hitch. also had my wiring installed in the bed of truck which made the job even better. this company sells and recommends CURT. I told them where I bought this and the price. THE name of the company is TROPIC TRAILER FT MYERS ,FL. THEY do work for an rv company called CAMPING WORLD. I will continue to purchase stuff for my GMC from you. you have a good line of equipment.
Danny
12/6/2013
Great service. I really liked the pictures and video for the product. This allowed me to be confident that I was ordering the correct parts I needed.
David
12/6/2013
I ordered a spare tire carrier for my trailer on Monday. I received an email that day informing me the carrier was being processed. On Tuesday Doug S sent an email informing me that my order was shipped and he upgraded my UPS order to make sure I received it earlier. It was delivered Thursday. Great customer service which is hard to find today. Will definitely use Etrailer for all my trailer needs.
Edward
12/6/2013
I am very pleased with the experience of ordering from etrailer.com. The response to my question prior to ordering was quick and the ordering process was simple and the item was shipped the next day. I would definitely recommend the company.
Gail
12/6/2013
A very good experience with the whole transaction from start to finish . keep informed the whole way . great company !
Larry
12/6/2013
Great service and the items were shipped as detailed to me. Always happy with you.
Michael
12/6/2013
I thought the customer service was outstanding. I needed to return an item I ordered the wrong size. I was able to get thru by phone and was emailed a return RGA# immediately.
Peter
12/6/2013
you have big choice blue ox part
Pierre
12/6/2013
The hitch cover is exactly what wanted. The quality of the cover is excellent. The service I received from etrailer.com was top notch! I received my package 3 days after I ordered. Great service!
Thomas
12/6/2013
You had everything I was looking for + more I will shop here for all my other stuff…
Tom
12/6/2013
Great prices and upgraded my shipping for no additional charge. AWESOME!!
Van
12/6/2013
Nicole help me a lot with my choice. She was really nice and considerate.
Beatrice
12/5/2013
Every time I need towing anything you guys have it and its always very competitively priced. And yaw are always easy to deal with. I have bought at least five hitches and accessories that go with them. Always very pleased with your merchandise.
Frank
12/5/2013
Purchased a Hidden Hitch for 2014 Acura RDX. At the time of order Carla at etrailer let me know the Hidden Hitch I wanted was back ordered. She provided an estimated delivery date and went above and beyond to let me know the status of my order. Fantastic customer service! The Hitch was delivered as promised and in great condition. Installation of the hitch took only 30 min. with no surprises. The hitch quality is excellent . Thanks Carla and etrailer for great customer service.
Frank
12/5/2013
The etrailor web site easy to navigate and informative...plenty of information to help me make my decision.
Frederic
12/5/2013
Very easy company to order from.. LOVE it!!
Heather
12/5/2013
Great help. Quick service.
Jeff
12/5/2013
I am impressed with your Web Site. I found lots of things that I need and also things that I couldnt find elsewhere. I will be back to purchase more. very Impressed with your feed back after I made my purchase.
Really a good experience for me. Thanks
Joe
12/5/2013
Once again etrailer has shown their commitment to customer service. I found a better price, and etrailer matched it. Also they shipped the same day. As far as recommending them, I have many times to friends and co-workers. Thanks Titus!
John
12/5/2013
I have been purchasing products from e-trailer for three years now and I am getting the best quality products for my money. Customer service is far above other companies of like products.
John F
12/5/2013
ordered parts monday got them thursday.fit great with no problems.cant beat the price. will use etrailer again. Thanks
Joseph
12/5/2013
From what I have read in the reviews prior to mine Im amazed E-trailer could even have any competition. It is so nice to see the level of customer service you are treated to working with these guys. I have long thought quality customer service has gone by the wayside. In this case I was wrong. My tire and wheel combos were exactly as described and priced to be the best around. Delivery was so fast Im not sure I had finished my purchase and the wheels were at my front door. GREAT JOB TO EVERYONE AT E-TRAILER Highly recommended-
Ken
12/5/2013
I thought the transaction was fast easy and very smooth, getting the delivery method upgraded at no charge was awesome espically because its a Christmas present and I can get it here and wrapped sooner rather then later and it will one less thing to worry about in the mail
Matthew
12/5/2013
This is my second hitch from etrailer, ordered several years apart, again my experience was excellent, very fast shipping, well packed and exactly as advertised. I cant recommend them enough. Buy with confidence, theyre great.
Paul
12/5/2013
5 star products, quick shipping, reasonable prices-the best one stop place to get trailer goodies. I shop with them exclusively.
Robert
12/5/2013
I think your store is a winner along with a winning staff.
The floor mats I bought fit perfectly and the price was 1/2 of what I seen from another store and the free shipping was real plus.
Keep up the good work and I will remain a loyal customer.
Quality product and fast shipping at a good price, what more could you ask for.
Ronald
12/5/2013
Best place to buy trailer accessories! I ordered a bike rack and received it two days later! Etrailer had the lowest price I could find and the customer service cannot be beat. I recommend this to be your one stop shop for all trailer accessories, and it looks like they offer many more products too.
Allen
12/4/2013
The site was very easy to use, I received free shipping and my order was processed in a very timely manner.
Anita
12/4/2013
This company is first rate. Just got my order and everything is top quality. They even upgraded my shipping without any charge, now that is what I call service. Each time I have used them has been great. You people are 5 star in my book. Thank you.
Archie
12/4/2013
I heard about this site through a friend. I when as skeptical at first but since it was recommended I went ahead and placed my order through etrailer. When I placed my order I ed the 5 to 7 buisness days for the shipping. They sent me an email saying they upgraded my shipping to the 3 to 5 days. They even give you a shipping number that works and pulls up the right package and address. Ive had some crazy experiences with that. It appears it should be here tomorrow! If it comes tomorrow then it only took two days! I would definitely recommend to a friend.
Cassandra
12/4/2013
I think you guys are great i had a young women at ext.388 help me with the right slider hitch and a video helped me with the right brake controller if i an in need of a part and you have it i will buy from you first...
I already have recommend 2 friends too you and one bought ........your the best.......Merry Christmas to one and all....
Gary
12/4/2013
At this time great online service The person taking the call Was very knowledge, pleasant , And efficient.
George
12/4/2013
It was easy and pleasant to do business with e trailer. My only problem is that my last name was misspelled. Which I hope doesnt create a problem with billing. Delivery was even faster than first estimated. I look forward to putting it all together!!
Jack
12/4/2013
I think you have a very good staff, she was very helpful and answered all of my questions. Very professional. will definitely keep your company in mind when we need something else for our pickup.
Janet
12/4/2013
I have bought a number of items from rEtailer and love their site plus all the supporting information about the product. When you to speak to a real person they are always helpful.
Robert
12/4/2013
I had a great experience with my order from etrailer. The installation video on youtube was very helpful as well!
Steven
12/4/2013
Amazing - ordered on Tuesday and it was delivered 28 hours later , by regular UPS. Great product made in the USA and GREAT company to do business with. Cant go wrong with service like that.
Ted
12/4/2013
I found etrailer searching for equipment I needed for my new trailer. The prices are great and the customer service is even better. I am very pleased with the products I purchased but more pleased with the customer service I received. Shipping was fast and everything arrived in great condition. Ill buy here again!
Tom
12/4/2013
Thus far, my experience could not have been any easier or better. I quickly received a confirmation of my order and a notification of expedited shipment. I certainly hope that the trailer dolly is as good as the etrailer service. I was so pleased in fact, that I went back online to look at E-track and fittings, and trailer stability jacks. Im undecided about what would best suit my purposes, but when I make up my mind, I will definitely order from etrailer.com. Thank you.
Wade
12/4/2013
Very surprise for your quick service and easy choice for shipping cost .
Baillargeon
12/3/2013
etrailer has been great everytime that I order something it ships out fast and quick and they always have the right item
Benjamin
12/3/2013
Great selection and prices are very competitive. Web site is easy to navigate and descriptions are very clear. Loved the videos….great way to answer all the things I didn’t know and all the things I didn’t even know that I didn’t know! And the web site has a nice family feel to it….great move to acknowledge the employees who do the hard work! Also your shipping costs are reasonable which is more than I can say for other on-line stores. Keep up the good work…..Ill be back!
Edward
12/3/2013
All the people at etrailer.com that I had contact with in connection with my purchase were extremely helpful. I would certainly do business with them in the future.
James
12/3/2013
This was a great transaction! I received several emails as to the status of my order and they even upgraded to quicker shipping. Everything was packaged well and for the first time ever the directions to something were in color which really help the installation.
Jeffrey
12/3/2013
deborah did a very professional job. She was very helpful and knowledgeable. Was helpful and friendly.
Thanks to Deb-keep up the good work
Joesph
12/3/2013
etrailer by far was one of the if not the easiest on-line transactions I have ever made complete with a follow up call to insure the ship too address. The Customer Service Rep who called even went as far as to review the criteria of application to insure what I ordered was in fact the correct equipment for the truck I purchase for. Kudos all around
Larry
12/3/2013
I would definitely recommend etrailer!
My order was shipped virtually after placing it, and they were even able to upgrade my shipping speed. Not sure how often they are able to offer that, but it was a great gesture!
PLUS!
The snow chains I ordered were significantly cheaper on etrailer than on Amazon. Cant get any better than that.
Leighton
12/3/2013
This outfit is great! They really care about customer service. Ive used e-trailer twice now, and both times I get notification when the order will ship, has shipped, and even got a free upgrade on shipping on one order.
Michael
12/3/2013
The prices were the best around. The sales staff was very friendly and made ordering easy.
Richard
12/3/2013
This is my first experience with etrailer.com. It was fantastic! Your website is user friendly. The person I spoke to for additional info, Matt at ext. 376 was personable & very knowledgeable. He helped me make my decision on what I actually needed. I could not have hoped for a better experience if I was buying something in person. For any future trailer needs I will definitely be back on your website. THANK YOU!!
Thomas
12/3/2013
Very impressed by etrailer customer service. I placed 6 online orders in the last two days with etrailer being the last. I have already received 3 emails from etrailer concerning the status of my order, including confirmation that my order 6 items has already shipped. I have not had any response from the other 5 merchants besides confirmation of my orders. This wont be my last order - the large inventory and good prices make this site very impressive - thanks
Thomas
12/3/2013
Fast service, good communication, Thanks very much!
Tommy
12/3/2013
excellent customer service, free shipping upgrade, great product...what more could you ask for? e-trailer rocks!
William
12/3/2013
Great customer service...product arrived quickly and was just as described!! Thanks!!
Alan
12/2/2013
Wow, what great customer service. Got a personal phone call to be sure I needed an extra part that I ordered. Most companies wouldnt take the time to check things like that. I have recommended ETrailer to my friends.
Anita
12/2/2013
Very good and fast shipping. Will order again
Charles
12/2/2013
Etrailer rocks! Weve order trailer hitches and wiring kits for two different vehicles. They are quick to ship and their online instructions and videos are great.
Their customer service is THE BEST! The answer almost immediately and they are very helpful.
I cant say enough how happy weve been.
Danette
12/2/2013
I love your wiring harness because it just plugs into my cars wiring harness. OK one wire is to a ground and one to a power source but there is no crimping or cutting when it comes to hooking into the vehicle wiring. Order confirmation was fast, shipping was free for the holidays, and then yawl shipped it the next faster method for free also. Thanks.
Daniel
12/2/2013
These straps are quick and easy to use. They appear to have a solid locking mechanism too. I definitely recommend them.
Jason
12/2/2013
I placed an order this morning. The item was in stock and has already been shipped. etrailer upgraded my shipping as a courtesy. This has been an outstanding experience.
John
12/2/2013
anything to do with Toads or towing the service is the best.
Even if you only have a technical question they are willing to help
Lloyd
12/2/2013
Fine experience so far.
Mike
12/2/2013
I have ordered from E-Trailer in the past . They always have flawless service and take pride in their products and customers .
Thank You so much .
Paul
12/2/2013
Great customer service and communication. The right item at the right price! Thank you do much.
Phil
12/2/2013
Great service. Carla M. was awesome to work with she saved me from an ordering mistake that I made.
Richard
12/2/2013
The tires I received were great and they shipped quickly.
Robert
12/2/2013
Excellent Service
Stanley
12/2/2013
Pricing was great. Products shipped quickly and were delivered quickly very cool visual tracking. The products received were as described and I am very pleased with my etrailer.com experience.
Thomas
12/2/2013
Just received my order today from etrailer.com. After searching at local hardware stores, trailers sales outlets, and contacting the manufacturer to no avail, I found etrailer.com on line. Fairly easy navigation, wide array of supplies, and simple ordering process was completed with prompt and timely delivery. Ive saved etrailer,com to my favorites and will be using them again.
Tom
12/2/2013
Quality product arrived ahead of due date. Would definitely go to etrailer.com again. Packaging was excellant. Great communication.
Dave
12/1/2013
Easy as always. Smooth. Always beats Northern tool.
Dustin
12/1/2013
Cathy was great, even when it had been at least 9 months since this process started. Once the snow was gone I didnt really think about the chains, Cathy and all the order processors really have done an outstanding job. Even thought I would rather not have to deal with snow and ice, the chains should make my rural mail delivery much easier.
Thanks for all of your help!
Happy Holidays
Julie
12/1/2013
no problems. I foud out about you from a person at the bike shop and I was looking at his bike rack and they told me where to get it. thanks so much for hurrying my order.
Martin
12/1/2013
I thought the service and shopping experience with trailer was excellent. The information on the site was excellent including detailed installation videos on my exact vehicle. Overall, a well done experience and if I need further parts, I wont hesitate to look to trailer.com.
Michael
12/1/2013
This was my first time deaing with etrailer.com. What a pleasant surprise.....within a couple of hours of ordering, I received two emails and a shipping tracking number. Pretty darn good for an order placed on a Saturday afternoon. I also watched several of the videos on the website. For a novice, these videos were very helpful. I purchased four of the inner and outer wheel bearing kits. Great pricing and great first experience with etrailer. Ill be back again.
Michael
12/1/2013
Good prices/communication, and incredibly fast shipping.
Nicholas
12/1/2013
Well if it could be shipped any faster I would already have it.this is the only place to buy whatever you need.Thanks for all your help since I ordered the wrong one first and Tamara W changed my ordered.I fiigured by buying the wrong one it would be a week or two before they shipped it. Surprise they ship them the same day.Ok I am impressed what next?
Thanks a Million
Normand
12/1/2013
The sales person Carla M was very helpful and a pleasurer to talk to.....................
Phil
12/1/2013
So far, Im impressed with speed in which the order was shipped about 8 hrs. Since I dont have my mirrors yet, I cant rate them yet but I have a good feeling about them. So far I would definately recommend etrailer.
Ronnie
12/1/2013
I am delighted with the excellent service provided by etrailer. Not only was I given free shipping black Friday sale, but etrailer upgraded shipping status from standard to express at no extra cost!
Arlin
11/30/2013
The etrailer website is very professional. Access to the specific request was immediate. The format used for a checkout was without hitches. Confirmation e-mails, at various stages, were reassuring. Outstanding.
G Arnold
11/30/2013
I have ordered from etrailer.com several times now and the service is always top notch. The site is easy to use with good clear descriptions and dimensions when necessary which makes it easy to find just what I need. My orders have always been correct and shipped out very quickly.
Hector
11/30/2013
very easy web site to visit , very fast shipping , would highly recommend doing business with
Jerry
11/30/2013
The staff at etrailer.com has been very helpful with my order of snow chains for our motor home. Special thanks to Rose G.
Kevin
11/30/2013
I am a repeate etrailer customer. Great selection, fast order processing & shipment. Thanks
Mark
11/30/2013
eTrailer is the only place I shop for my trailer parts. I have an aging boat trailer, and I just dont look anywhere else. eTrailer has what I need.
Robert
11/30/2013
The experience was the easiest ever. It was a very simple ordering procedure and free shipping was even better. The change from 5-7 days to 3-5 was a bonus. Maybe alittle more advertising might help. I found your site by chance when I noticed a you tube video.
Now that I found your site, my family will and I will visit you again.
Russel
11/30/2013
I found just what I was looking for vent covers and to my delight, it was priced right, delivered promptly and I was kept informed via email of the status all during the process. The how to video was very helpful and gave me the confidence to tackle the task it really was quite easy. I would definately recommend etrailer.com to my friends. Keep up the good work
Sharon
11/30/2013
Purchased the Rola 21x55 Cargo Carrier for Jeep JK Wrangler fits perfectly on a Monday morning, and it was delivered two days later. A customer service rep e-mailed me when it shipped and provided tracking info. The price and customer service are great.
Allen
11/28/2013
I tried buying and having installed an 1 ¼” hitch from, first the dealer I had bought the car from, and then a professional shop, Zebart . Both of whom ordered the hitch which then turned out to be a 2” hitch. Both then telling me that was all that was available for my Dodge Journey. I didn’t want a big 6000lb. hitch on a car with a 2500lb. towing capacity. Being 73 years old I wasn’t excited about laying under the car trying to hang a hitch. But, I ordered from E-Trailer. Best move a could have made. E-Trailer was great, the Curt hitch was easy to install. Doing it by my self I had to do some things a little different than shown on the videos. It took about two hours. Should have saved my self the aggravation and done it on day one. Plus I saved $175.
Dan
11/28/2013
products are just as shown. great site and easy to use and place order. shipping upgrade without upcharge was great dont find this often anywhere. will order again
Daniel
11/28/2013
I have bought several items recently, delivery time is awesome,the tech support is always outstanding, to say the least, customer service is superb, prices always very competitive. Thanks to all at e-trailer!!! Jim in Georgia
James
11/28/2013
I discovered this website when I researched for info about a recently purchased used trailer. I needed a few things for repair/maintenance of this trailer. I then called the 800 # listed, thinking they only dealt with dealers, but found out just the opposite, was true.
A Pat C. took my call, Super person to have on the land-line was MOST helpful, and she took my order, along with giving me info. I never thought was possible to get on the phone, but in a Very short time the order was placed, and shipped the same day, along with tracking information,
Everything arrived on time, in good shape, and correct. Thank you, Larry
Larry E
11/28/2013
Perfect fit. 4x8 1700lb trailer, that is either Fred Meyer or Harbor Freight trailer- yet they dont carrier the correct size bearing buddy for the trailer
Nickolas
11/28/2013
Great first experience!
Customer service was excellent when tracking my package.
Patrick
11/28/2013
Excellent customer service...I placed an order late on Thanksgiving eve and got a reply instantly from Julie with confirmation of shipping and an upgrade of reduced shipping time. I will definitely do business with etrailer next time I need supplies/parts for my R/V....!!:-
Peter
11/28/2013
I ordered my cargo carrier in the morning. It was shipped the same day. I received it way ahead of the scheduled delivery date.
Ronald
11/28/2013
I have purchased several hitches from etrailer. They have very good service, prices, and quick deliveries. It is a pleasure to do business with them.
Roy
11/28/2013
Kimberly D was very helpful on answering the questions I had on a item, and also making sure that my order shipped out day that I ordered it. Thanks Kim!
Carl
11/27/2013
It was amazing. The response I got very soon after sending a question was a surprise too. Jason helped me through the whole thing of making sure I was ordering the right part. And George quickly let me know that my order was received and would be sending me tracking info ASAP. Even with me asking more and more questions, he stayed up to the challenge and now I have my part ordered that I had been told was a dealer only item from Ford. Not a problem now. I just order these parts from now on from etrailer.
Thank you.
Christopher
11/27/2013
very happy never had any thing ship so fast.I would recommend these people in a heart beat.
Gary
11/27/2013
Impressed with the service
Guy
11/27/2013
Most excellent customer service experience. While the website has most information and is easy to use, it is also easy to reach someone on the phone who takes the time to answer any questions. Order was processed immediately! This was not expected but very much appreciated.
James
11/27/2013
I was very pleased with the way my order was handeld, I really appreciate the expedited service. I was also very happy with the price an quality of the product. I will refer my friends and family. Thanks again
Jason
11/27/2013
Ordering was quick and easy. e-trailers price was the best beating all local and on-line competitors. They upgraded the shipping at no cost and the order arrived a day earlier than scheduled with no damage. Customer Service kept me fully informed of my order status. Great job!!
Lee
11/27/2013
its was fast and great
Mark
11/27/2013
Your website is one of the best that I have ever used. The amount of product information is exceptional.
Mark
11/27/2013
I own and boat business and I am always needing something for my trucks or my customers and dealing with etrailer has always been great and I will continue to buy products from you guys for many years to come .
Matthew
11/27/2013
Honestly it is really refreshing to have such an attentive and professional online experience. Your website was easy to navigate and the two emails that I received as a follow up to my order were just a treat to read. This has to be the best service I have ever gotten. Any trailer needs that I have in the future, I will definitely use this website again.
Michael
11/27/2013
ORDERED TRAILER TIRES WITH STANDARD SHIPPING OF 5-7DAYS AND RECIEVED THEM IN 4. GREAT JOB!!!
Ralph
11/27/2013
I always have a good experience with trailer I have ordered a lot from them and they always come threw.
Raymond
11/27/2013
I wanted the perfect bike carrier and had no idea what I was doing ...called got this wonderful person that had me on the right page and the carrier that suited my needs in minutes the order was placed and I received the shipment notice ..wow. I had looked before on my own ..just got more confused ..cant believe how easy they made my experience .
Sherry
11/27/2013
I ordered a tow bar for my KIA Sedona, and I got it in 2 days, which was really fast. Thank you E-trailer.com, and I would recommend you to anyone for fast and courteous service. IThank you again.
William
11/27/2013
great! fast and like the way you keep updated shipping .
Carey H
11/26/2013
Items ordered always come as described and in new condition. Packaging for items ordered is very good. Most of the time shipping is quick.
Jerry
11/26/2013
This my second purchase from etrailer and so far both have been nothing short of fantastic.
Kenneth
11/26/2013
I check with E -trailer anytime that I need any parts that I think they might carry and buy from E-trailer if they are close in price. I find that they are usually completive or sometimes cheaper, and thats the bottom line isnt . customer service at least for me has been above and beyond anyone else that I deal with and I buy a lot from the internet. nice people to talk with and always very knowledgeable, if I have a question. BUT, most of all they never screw up my order.
Richard D
11/26/2013
excellent service and return e mail.
Robert
11/26/2013
My entire experience with etrailer.com was outstanding from start to finish. The on line videos were spot on and made installation a breeze.The hitch fit perfectly and was installed in about 15 minutes, but it is a two person job because of the weight of the hitch. The electrical harness plugged in as expected and like the video described, the hardest part was removing the dust plugs installed by the factory on the car. The shipping was prompt and reasonable. My only suggestion would be to improve the quality of the boxes used for shipping. UPS beat the heck out of the packaging going across county.Buy with confidence!
Ronald
11/26/2013
I have ordered twice from etrailer in the past month and have been impressed both times. I appreciate how helpful their website is in providing detailed information on their products. I will definitely recommend them to anyone looking for accessories for their vehicles.
Stephen
11/26/2013
Cant believe youll ship so fast. Good job will use you again. Thanks, Troy
Troy
11/26/2013
Very pleased with etrailer.com.
Thanks so much your continued excellent performance and helping our company grow and succeed with your superior customer service.
I wish you the best in success as it is rightfully deserved.
Andrew Allen
A. Allen Construction Inc.
Minnesota
Andy
11/25/2013
Excellent customer support and help finding exactly what you need. Anything to do with towing or hauling etrailer.com is the first place I go. I also like that etrailer.com sells only quality products and that you guys test and use them, short videos and descriptions of your experience with the product make a huge difference when shopping online. Thanks!
Brent
11/25/2013
I have been satified with products and service from e-trailer.
I would recomend them to friends and family.
Daniel
11/25/2013
Once again etrailer Judy has come thru with excellent support and products. I almost order the item that was just not 100 the best for my situation again as explained to me by Judy. Everyone I have spoke with has been both knowledgeable and took the time to ensure I was ordering what I needed and guided me to the items I needed. As a newbie to towing it was overwhelming to know if I was over spending and more importantly outfitting my auto and trailers in a safe and cost effective manner. Plus their prices are the best, in the rare cases they were not they match plus 10 off their pricing, as I always compare shop which is how I found them.
David
11/25/2013
every thing was great, received it in 2 days, good instructions, Thank you
Donald
11/25/2013
I have made several purchases from etrailer and have always been pleased with their products, prices and expedited shipping. It is the first place I look when making a related purchase. I will be back. Thanks.
Edward
11/25/2013
Kimberly D did an excellent job!
When I called to place my order, Kim took the extra time to check and make sure the item was in stock and to verify that it was the correct part for my application. The part shipped quickly and it arrived on time.
Thank you Kim!
John
11/25/2013
Top Notch, great prices, great products, extremely helpful staff, fast delivery, well packaged, super sellers - I would highly recommend e-trailer to anyone.
John
11/25/2013
Great service. Product arrived as stated earlier than expected!
Karen
11/25/2013
Product arrived quickly, as described. Scale worked great, though you do need some type of blocks to raise up the height of the scale.
Larry
11/25/2013
The best service and products on the Internet.
Marvin E
11/25/2013
Easily found what I was looking for, which was hard to find elsewhere. Cheapest price around that I found, easy payment and quick turnaround from payment to shipping. Definitely low on the Google search results though…had to dig several pages in.
Paul
11/25/2013
I thought you guys were great and look forward to buying from you in the future.
Robert
11/25/2013
Item shipped within hour of placing order. Web site very user friendly
Roger
11/25/2013
Wonderful online shopping experience. We had ordered a part that was incompatible with the rest of our order. We promptly received an email explaining the situation and recommending the correct part. they have the kind of customer service you only read about in history books anymore. Loved it. Wished all online shopping felt this comfortable.
Tani
11/25/2013
I have always had very very prompt shipment and very good communication. I appreciate the frequent updates.
Tim
11/25/2013
I have been looking for a fifth wheel to goose neck an your site was spot on. Easy to navigate when looking for equipment and vrey simple to buy. The video was very good expanding how to install the goose neck.
Barry G
11/24/2013
I placed my order and immediately received a notification that my bike rack was in the warehouse and would be shipping soon. 15 minutes after my order was placed I received notification that my order had shipped. I received my bike rack and accessory 4 days later. The service was excellent, the merchandize is high quality and the pricing is competitive. I would highly recommend this company.
Diane
11/24/2013
I HAVE A SMALL SHOP IN NEVADA AND USE ETRILER AS MY PARTS SUPPLIER, YOU CAN COUNT ON THEM, THE RIGHT PARTS, FROM THE RIGHT PEOPLE , AT THE RIGHT TIME.
Gary
11/24/2013
My order at my door within 36 hours! I am amazed by the customer service and dependability of the warehouse. I received exactly what I ordered quickly every time it have shopped with this site and will continue to use them for all of my trailering needs.
102519192
Greg
11/24/2013
Order was confirmed by email about 2 minutes after placing the order. Then about 15 minutes after that I got another email informing me that the order was processing and then about 15 minutes after that I got another email informing me that the item had shipped. It just doesnt get any better than that and I do a lot of online shopping.
Neil
11/24/2013
At 10:30 I was on my way to bed and on a whim stopped by the computer to track the order. It was interesting to go down the list of stops through Missouri and into Colorado. Imagine my surprise when I got to the bottom and read that the shipment was at my front door! Now thats service. The installation videos and instructions were just what I needed, and the hitch fit just as promised. Next weekend we work on the wiring. With such great products and customer support Ill recommend etrailer.com to any DIYer who needs a hitch. What can etrailer do to improve? Well, I didnt know how to remove the exhaust isolator, so working on the passenger side was cramped.
Peter
11/24/2013
On time delivery good product, cheaper than local even with shipping.
Richard
11/24/2013
Excellent and swift service!!!
Robert
11/24/2013
Web site was easy to navigate and find the parts I needed. Exellent comunication ! Great price and very fast shipping!
Robert
11/24/2013
Items were received sooner than expected. Ordered boat tailer parts, seemed to be better quality the the original ones.
completly satisfied.
Tommy
11/24/2013
Placed my order at 9:45 PM, which qualified for free shipping. Within 45 minutes I had received shipping confirmation with tracking numbers. 36 hours later, the shipment was at my door. Outstanding.
Chris
11/23/2013
The service for etrailer.com was fantastic. I had an update via email every step of the way. They even emailed me and said it had been delivered.
Denice
11/23/2013
Very friendly and super fast getting things shipped out. I would highly recommend anyone to shop here. Wide ion of quality products.
Duane
11/23/2013
very quick service
Jim
11/23/2013
Etrailer has taken care of my RV, my pickup and now my childrens SUVs . Every transaction is quick and the products are great. I had a problem with my trailer hitch and etrailer shipped me new parts the next day. If I could find customer service like this for everything I buy, I would buy everything online!!! Thanks etrailer.!!!!
Kenneth
11/23/2013
The entire process has exceeded my expections. etrailer promised shipping within 24-48 hours of placement of the order and shipped and confirmed the shipment by email within two hours of the time I placed the order. The goods ordered arrived promptly. Their price was favorable, the catalogue was comprehensive, and services exemplary.
Kieran
11/23/2013
The website was fast to move around in. I found my part within seconds. Accurately described and a good picture on the website. Easy to order and the shipping to Hawaii came within three days, I could believe it. I will absolutely recommend and use eTrailer.com in the future.
Warmest aloha from Kauai.
Major
11/23/2013
Ordered on monday got step on friday. I live in california great shipping!! Install took about 1 hour,fit was great 4 bolts done. Approach angle not as steep as the 3 step,much easier getting in and out of 5th wheel.Extremley happy with the install and the quality of the step. I will order another step for the rear door of my 36 Attitude 5th wheel toyhauler
Milton
11/23/2013
Etrailer has been a pleasure to deal with!!!! Your customer service is amazing. The orders shipped so fast, I was shocked and your email communication is outstanding. Other companies should try to meet your standards. I honestly, dont even price shop. If you guys have it, Im buying from you! Thx Regina
Regina
11/23/2013
Very impressed with the speed ,efficiency and courtesy of the sales personnel Sabrina. Orders were shipped on the same day and arrived when quoted. Will order again if the need arises.
Ted
11/23/2013
Great company, ship stuff fast and good people
Andrew
11/22/2013
I dealt with Suzanne T. She was a great help and I enjoyed talking to her. She helped me pick out exactly what I needed and answered all of my questions!
Andrew
11/22/2013
Ive used your company many times over the years with great success and recommended you to many others over the years.
Joseph
11/22/2013
wow what a surprise to find my order shipped already. thanks so very much. this means I can get my boat on the water sooner than I expected. etrailer.com is ok in my books. thanks guys.
Joseph
11/22/2013
I have ordered from etrailer.com in the past...no problem then,no problem now...product was as advertised and price was fair
Kenneth
11/22/2013
e-trailer.com is an excellent place to purchase all your trailering requirements. Both communication and quality of the products are top notch. My one stop location for both ends of towing.
Larry
11/22/2013
The very best price and service of anyone I have ever dealt with. Will buy from again.
Robert
11/22/2013
Great service, prompt delivery.
Great shopping experience.
Thanks Tamara W. for your outstanding service.
Russell
11/22/2013
Unbelievable! I have saved about $215 on this combo of hitch and bike rack for my new Prius. The local dealer didnt have a Curt hitch available and the one he had was of lesser quality for $100 more! I didnt bother to try and source the bike rack locally. Why? Being on a budget, I opted for standard free over $150.00 purchase shipping and was pleasantly surprised that it was upgraded to priority freight. When I checked my morning email, it was...you guessed it...already shipped! This is a great company to do business with and I highly recommend it. Curt hitches are made in the good old US of A, so its good to see manufacturing returning to our shores.
Seth
11/22/2013
Amazingly fast service and shipping. From order to delivery in 26 hours over 300+ miles from etrailers warehouse.
Stephen
11/22/2013
I just bought a set of Rails and then ski clamps and I was always in contact with the supplier. They were made sure I knew what was happening with the shipment at all times. Got the order very quick and for a good price . Defiantly will shop here again.
Zachary
11/22/2013
ease of ordering - 10
response - 10
price guarantee - 10
The only way etrailer could have improved my experience was if they came to my house and installed the hitch! The ion / ordering process was simple. Their response was almost immediate. The hitch arrived undamaged sooner than expected. They honored their price guarantee without question. I would definitely recommend etrailer to anyone in need of their products.
Gregory
11/21/2013
super fast shipping and excellent service
Kenneth
11/21/2013
Competitive pricing, prompt exacting help, anticipated quick shipping at no charge. So far so good. I expect a good experience after the items arrive. Thank you.
L
11/21/2013
Easy to order, quick delivery. Ordered on Nov. 18 received and installed on Nov. 20 product was bed rail- style guides for my boat trailer. Easy to install and looks great. Works perfect.
Robert
11/21/2013
I couldnt believe my material shipped the same day I ordered it. That is incredible customer service!
Tyler
11/21/2013
I was very satisfied with the timing, communication, and service! I would recommend to anyone...
Wren
11/21/2013
Nice website. Order processing and shipping amazingly fast. I will definitely be back.
Chris
11/20/2013
I order the wrong part, called and Lexus was quick to stop the order. She order the right part and it shipped that day?,
David
11/20/2013
The shipping experience was better then I could of hoped for. I placed my order on 11/19/13, the order was waiting at my front door on 11/20/13. Did not expect it to be that fast. And everything I ordered was there and in good condition, Thank You.
Joseph
11/20/2013
Very satisfied customer! From start to finish. Immediate email confirmation of my purchase and shipping info. Quick shipping. The tow bar I purchased installed quickly and works great. Good price! It was just what I needed.
Julia
11/20/2013
The first time experience on this site was great, I found what I was looking for guickly and the checkout was easy. Within 6 hours I was told the item was Shipped. I could not be happier.
Keith
11/20/2013
This was my first time shopping with etrailer.com. I ordered a Thule Chariot Cheetah stroller and was very pleased with the customer service provided. Within 24 hours of my purchase I received an email from customer support indicating that they were waiting on the item from the manufacturer and should have it within a few days and wanted to make sure I was aware that there would be a slight delay in the shipping of my order. The item shipped within the timeframe they provided. I was very happy to have received this email from etrailer apologizing in advance for the slight delay in my order. Many other retailers I have dealt with would have just left me wondering what was going on. I will definitely use etrailer.com for any future purchases.
Lucas
11/20/2013
I just want to tell you how impressed I am with your entire operation. Im still awaiting my delivery but it should be at my house today. Ive been tracking my order and it is scheduled to be delivered today. I ordered on Sunday and am getting it today, unbelievable . Ill be telling everyone about your company and service. Thanks, I really wanted it by tomorrow, but getting it a day earlier is great so I can get a chance to mount it before going on a trip on Thursday. Thanks again
Menhard
11/20/2013
Quality products . Shipping and communication were excellent.
Michael
11/20/2013
Was looking for a cargo hitch carrier. Found the one I wanted on a different site that was cheaper and talked to Judy M about it. She matched the price and with free shipping. She was very helpful and very polite. Oh yea she seemed to have good knowledge about the product. She should get employee of the month with a free lunch! Serious I would for sure recommend etrailer to my friends!
Rich
11/20/2013
The Lincoln Blackwood 2 tube cover looks great! Ordering was easy and even got the shipping upgraded, that was a nice surprise. I will be looking thru some of the others to see if there are any more I want.
Rob
11/20/2013
They had the best price and tow bar was shipped the day I ordered. Excellent customer service.
Warren
11/20/2013
Buying a 5th-wheel hitch and custom rail kits can be really confusing. Thanks to all the helpful videos, installation instructions and the great customer service professionals, I believe we came to the right decision which was not to forget about buying that 5th-wheel trailer!. Everyone who responded to my questions, either in writing or on the phone, was extremely knowledgeable and, of course, helpful. When it comes to dealing with etrailer, I have the feeling that Im more than just a number they truly act like they want my business. I cannot say enough good things about this company.
Bruce V
11/19/2013
AMAZED at the selection. Etrailer really should change its name, its so much more than trailers! Cargo solutions galore! With my family and I being avid outdoorsmen, Im sure I will be spending a lot more time and money on this website.
David
11/19/2013
Needed a hitch and ball for an ATV and found the best deal here. Good products and great customer service. They even upgraded my shipping for free for no reason.
David
11/19/2013
Great prices and quick shipping. Received everything that was ordered in perfect condition. I will order from etrailer again.
Lawrence
11/19/2013
I think you did a great job, your installation
Video was also great.
Lynda
11/19/2013
I appreciate the product selection but the service and attention through the purchasing process is excellent. On my most recent purchase, I could have saved a few bucks on shipping somewhere else, but wanted to give you the business based on my prior experiences. Keep up the high level of customer service and you will continue to stand out!
Mark
11/19/2013
I needed what I assumed was a relatively simple part but had no luck finding it anywhere, luckily I came across etrailer.com! I found the part I needed at an extremely low price and really low shipping rates. I also really like that I get up to date emails on the status of my order every step of the way. If the quality of the part is as good as the rest of the company, I think theyve gotten a lifelong customer.
Rob
11/19/2013
Finally!!! A company that understands the definition of the term CUSTOMER SERVICE. My order shipped within two hours of being placed AND they upgraded my shipping for FREE. Thanks Eric.
Roger
11/19/2013
Order was shipped accurately and quickly.
Scott
11/19/2013
Ive ordered parts from etrailer on several occasions. I dont have any complaints. There customer service is excellent. I would not hesitate to purchase from them again!
Trae
11/19/2013
Ive always been able to find what I need for my trailers. Good descriptions - particularly the videos - good prices and incredibly good communication and customer service.
Wyatt
11/19/2013
E traile is the best place to order parts thay have fast delivery and good quality parts
Zach
11/19/2013
I have bought several items over the past year. I am very impressed with this company! Great pricing, quick delivery, and a video tutorial on installation of most products. When you add to this a customer service department that knows their stuff, you wonder why anyone would ever purchase their towing and hauling needs anywhere else!
Bradly
11/18/2013
I recently bought a Husky Gearbox for my 2011 GMC Sierra Extended Cab. This was my second time buying from etrailer.com and I would not hesitate to buy from them, again. They expedited the shipment and each of my items arrived in great condition. They kept me updated on the shipment, too. What else can I say, if you need something for your vehicle, etrailer.com is a great place to shop.
Charles
11/18/2013
Whats not to like? etrailer.com had hard-to-find Yakima car rack replacement parts. I ordered them on a Monday morning, they were shipped an hour later, and I received them later that week. Terrific.
David
11/18/2013
eTrailer just blew my gord. I ordered this evening at almost 9 and immediately got an email telling me it was confirmed and would be processed in 24-48 hrs then shipped 5-7 days. Then about 2hrs later I got an email telling me it already got shipped and would be 3-5 days instead. Totally just made my bad night awesome.
Eric
11/18/2013
COULD NOT FIND ITEM NEEDED SO CALLED YOUR NUMBER AND REGINA S. MADE THE CALL A GOOD EXPERINCE. WILL USE THIS SITE AGAIN.
Harold
11/18/2013
Technical staff is very knowledgeable!
Great attention to detail and excellent customer service.
Order status provided via email notification and updated regularly.
I am a returning customer and was also impressed with my previous purchase experience.
Howard
11/18/2013
I looked at several different websites for my cargo carrier lighting needs. All roads sent me back to etrailer. The price, availability and shipping arrangements were the difference.
Jennifer K
11/18/2013
Installation was quick and simple. Product was an exact replacement for my 2002 Dodge Ram 1500. Received product 2 days earlier than anticipated.
When I ask questions prior to ordering, Jeff. emailed me a video explaining and answering all my questions. Patrick and Nancy followed up to confirm that I had received the product. This company really understands the meaning of Customer Service. They walk the talk!
Larry
11/18/2013
Processed my order same day and shipped. Had exactly what I needs in stock!!!!! Thanks defiantly will do business in the future
Lyle
11/18/2013
VERY GOOD COMPANY AND PLAN TO BUY FROM ETRAILER AGAIN SOON!!! Special thanks to Brandon and George for keeping me updated!!
Manuel
11/18/2013
Ive shopped through etrailer.com a few times now, Im amazed at how fast the process works. Thank you........
Michael
11/18/2013
Very efficient and professional. Followed up with a email after each conversation.
Mike
11/18/2013
I had a pleasent experience ordering. Debbie was very nice.
Reece
11/18/2013
Item ordered was available and shipped in a timely manner. Etrailer has always met my expectations.
Robert
11/18/2013
Zach was great and knew what he was talking about which is rare in todays online ordering!
Scott
11/18/2013
Had a tire blowout on my 1971 camping trailer. Blew the tire rim. Found the hard to find rim on etrailer. They expedited the shipping and I am ready for pheasant hunting again next weekend. Thanks e trailer!
Stanley
11/18/2013
I couldnt believe my parts got to me so fast. Two days and I had everything I ordered. Great parts,great price,I saved 50 by ordering through etrailer.
Thomas
11/18/2013
WOW!!!! This was the best experience I have ever had with an online purchase. Easy to navigate, intuitive web site better than excellent prices on quality products blazing fast no-cost shipping. I installed the hitch in less than 20 minutes and everything lined up perfectly. Great quality product...excellent service, etrailer!
One suggestion...better packaging to keep the hitch from breaking through the walls of the box.
Dennis
11/17/2013
I am totally satisfied on the high quality of service I received, especially for a weekend. I will definitely return for other purchases.
Ed
11/17/2013
Quick, easy, no hastle. Hope the tires are as good as the service.
Paul
11/17/2013
I was apprehensive relative to real customer service however, after receiving my shipment, finding it was missing components and calling in, my fears were quickly eliminated.
Acknowledging the concern, taking ownership of the problem, extending the resolve, and executing the solution, all contributed to a wonderful experience.
In a society where true customer service is rare, it was a pleasure to work with trailer and personnel...I commend you for walking the walk.
Stanley L
11/17/2013
Best and most prompt communications and shipping, no charge that I have run into while on line shopping................so far it has been great, hope to get the product and it will continue to be a great experience........
Donald
11/16/2013
Found what I needed very quickly. It was shipped within 3 hours. Very professional
Duncan
11/16/2013
I havent received the bike rack for the MKZ yet but as far as the buying experience online it was great. I placed the order and got an immediate confirmation stating that my order would be shipped within 24-48 hours. Less than an hour later I received another email telling me my order had shipped and I had been upgraded from 5-7 day shipping to 3-5 days at no cost to me. I am a little apprehensive in that I didnt order the adapter bar hoping I could get by without it. I can order it later if needed but I hope that isnt necessary.
I will update after I receive my rack and tell about the fit and ease of installing. If it goes as well as everything else has gone I will be impressed.
Earl
11/16/2013
This is the first time I have ever written revue. I placed an order and without any financial gain to E trairler they upgraded my shipping from 5-7 days to 3-5 . I recived my order in 3 days. There web site is very easy to use and there prices seem to be inline with others quality is very good.
I will strongly recommend them.
Edward
11/16/2013
Great service, delivery and pricing !
Gene
11/16/2013
Needed to order new trailer tire for my flats boat and no local shops keep the load range C 4.80-12 tire in stock so I ordered them from etrailer. I ordered them at 5pm EST on a saturday and they were shipped within the hour! Plus they used express shipping when I paid for standard! Will definitely use these guys again! Great prices and awesome service for sure.
James
11/16/2013
I like the products and service at etrailer, however UPS is the pits for delivery. It takes 3 times as long as the USPS.
Jerry D
11/16/2013
We own Boss RV Park in Tilden, Tx.. We browsed the etrailer website and decided on purchasing a Convert A Ball 5th Wheel Adapter in order to utilize our gooseneck hitch to pull our RV. We personally spoke with Mark L from Etrailer on the phone.. We were treated with respect and he was very informative on the product we ordered and the shipping details.. He was very friendly and very customer oriented.. He definitely gained our customer satisfaction.. We will definitely be using Etrailer for any other accessory needs... Thank you Etrailer and Mark L.
Matias
11/16/2013
Shipping was fast and all the equipment was correct.
Paul
11/16/2013
These folks ate the best. Great products and the best service. The items always arrive on time and function as they should. Very reliable and quick to respond. I highly recommend them.
Paul
11/16/2013
Very quick shipment! Was a breeze to install. Even by myself and a floor jack it took less than 20 minutes and it was a perfect fit. Thanks for quality merchandise and great customer service!
Steve
11/16/2013
Great price and great service thank you
William
11/16/2013
etrailer.com is listed on my web favorites list because of your past performances. This purchase was as expected from your professional approach to on-line sales. Your web is very easy to navigate, especially with the auto specific listings. The ion of products & their manufactures is awesome. You had what I needed at a very good price and very reasonable shipping date. Thanks!
Daniel
11/15/2013
I really liked the filtering options to help me find the bike carrier that fit my car. The installation video was very informative, letting me know exactly what was going to be involved in mounting the bike rack. Customer service was exceptional! Great communication and my shipping was upgraded at no charge to me. I received the rack in less than 24 hrs from when I ordered it!
Doug
11/15/2013
GREAT WEBSITE. EASY TO ORDER.I BOUGHT TIRES AND WHEELS.THEY ARRIVED IN 2 DAYS AND WERE EXACTLY WHAT I WANTED.FREE SHIPPING WAS REALLY NICE. I WILL RECOMMEND ETRAILER.COM TO ALL MY FRIENDS.
Edgar
11/15/2013
Good prices, products and great service.
Edward
11/15/2013
Right price. Fast shipping. Every time.
Geary
11/15/2013
Very easy to install. All went well.
Kathy
11/15/2013
Wonderful shopping experience. Fast shipping and processing. I will definitely purchase from ETrailer.com in the near future. Thanks etrailer!
Richard
11/15/2013
Wow. Super fast service and they expidited our shipping at no additional cost. So far so good!
Thomas
11/15/2013
Very easy. Website was thorough and easy to navigate. Found what I was looking for with no trouble.
Tina
11/15/2013
In my two experiences with etrailer, I have received the best customer support in my life. Everyone I talked to was very courteous, knowledgable, and efficient. I told my wife that after I got done talking to Carla M. today before I received this opportunity to comment on the excellent service. Thanks.
Arthur
11/14/2013
Excellent!! Super fast service and product was just as represented.
Thanks you
Charles
11/14/2013
I ordered a Rola Gtx Roof Rack For Naked Roofs for my 2012 Ford Fiesta and Im older so ordering anything online from a company I havent had dealings with in the past is a little scary to me. Am I going to get taken? Will the parts come in on time or at all? Will they be of good value for the money? Well, the answer to all of these questions would be in the positive. etrailer.com shipped me a roof rack for my car and they were right there IMMEDIATELY after I placed the order and available to answer a question I had. The response was quite unexpected. I asked my question with no anticipation of receiving an answer, but they responded quickly and actually answered the question I asked you have no idea how many times I have asked people a question and received another question in return and no answer to my original question...unbelievable. Anyway, etrailer.com employees gave me courtesy, respect, and they were really nice to deal with. The roof rack is installed on my vehicle and I am very happy with what I received and the cost was much lower than EVERYONE else out there, by the way. Very nice doing business with your company…
Darrell
11/14/2013
Fantastic. Easy ordering process fast processing, early delivery for a bonus, it dont get any better. Thx. You got a repeat customer for sure. I really dont see where you can improve.
We will be trying out the new trailer tires this weekend.
Dean
11/14/2013
Excellent customer service. Item ordered had approx. 3 wk. backorder time . Received call notifying us. We had inadvertently ordered wrong color so called and order was changed immediately and item arrived well before expected delivery date. Quality is comparable with OEM mats.Very pleased.
Denise
11/14/2013
This is my second major purchase of towing equipment from etrailer. Super customer service.
Douglas
11/14/2013
It was a great experience with me after ordering my marker lights the person who took the order is very courteous and knowledgeable about the product and only takes less time than what I thought, She told me about 7 to 10 business days to deliver to Canada but it was here after 6 days. Excellent.
Efren
11/14/2013
Bought a hard to find thin lube plate-Smooth and effecient service- Thanks !
Gary
11/14/2013
Very happy with the service. I do plan to order from you again. Thanks.
John C
11/14/2013
Being in a BAD experience with RandPcarriages,,THIS IS REFRESHING ! A parts Co. with capable employees, service minded, the right part, good price, upgrade shipping ,tracking Thank U etrailer & Austin
K.r.
11/14/2013
I highly recommend e trailer they have a high quality of service .
Khamphanh
11/14/2013
We worked with Jennifer on our order and she is incredible. She is a true asset who makes a big difference.
And your website was easy to use and the videos were very helpful.
Thank you!
Mark
11/14/2013
great and fast service, well packaged and good prices
Pmb-ws13635 William
11/14/2013
fast delivery! products look good, havnt put them to use yet but so far so good
Rob
11/14/2013
Great experience ordering from etrailer.
Received a phone call to make sure my shipping address accepted regular mail delivery because that is the way it was being sent , I had it sent to my place of work. Told them it was ok to send it there. Appreaciated the call. I would recommend
etrailer and will be using them in the future.
Ronald
11/14/2013
You all are great! The prices, the free shipping over 150, the quick and courteous responses. Thanks much. I will definitely recomend etrailer.
Stewart
11/14/2013
I was surprized to get an e mail in just a couple of hours saying my order was shipped already. Good job that’s fast service thank you vernon
Vernon
11/14/2013
excellent and fast shipper
Angel M.
11/13/2013
They supply just about everything you could need. Very responsive. My item shipped within 24 hours of purchase. I am going to need a bike rack and will come back to e trailer.
Chris
11/13/2013
Well.......I was venturing off into something I knew little about. I found the etrailer.com website and this one website turned my venture into one of the easiest and pleasant shopping experiences I have ever had. The descriptions are spot on without the unneeded technogarbage. I found just what I needed with the help of one of the best websites I have ever used. My shopping experience was topped of with free upgraded shipping by the etrailer staff!!!Thanks etrailer - you have a new customer for life.
David
11/13/2013
Good Quality & Delivery
Doug
11/13/2013
etrailer.com is a great site. I will be back to get some other items.
Douglas
11/13/2013
Excellent, got fenders very quick and are exactly as advertised. Will definitely be doing business again.
Gary
11/13/2013
Havent yet received my order but I have been tracking its movement. As far as price and service I would recommend etrailer to friends.
James
11/13/2013
called and talked to MarkL., Ordered From Tommy C. great experience with both, Im less than smart when it comes to this stuff , so their help was invaluable to me. Thank you, guys.
John
11/13/2013
Ordering was quick and easy for a replacement grease screen in our Ventline stove vent, Had to chuckle at the three 3 emails we received within less than an hour of ordering - order confirmed order in warehouse order shipped!! We followed our order on the tracking provided and then to our dismay it was transferred from UPS to the local Post Office for delivery!! We were weary of how our little grease filter would arrive as our mail deliverer has a habit of bending small packages to fit easier in our mailbox!! Not to worry our little 8X8 screen was packed in alternating layers of heavy cardboard, then wrapped in about 14 yes! FEET of brown kraft paper before being placed in a heavy box that was about 14x14 and about 8 or 10 tall!! No way was our mail person going to bend that and get it to fit in our mailbox!! So after unwrapping and recycling all wrapping our new grease screen fits perfectly ..... thanks!!
John
11/13/2013
Etrailer has awesome helpful customer service and amazing ship times. I ordered my tire with wheel and tire mount on Saturday evening and it was shipped the same night. I received my package on Tuesday. I couldnt be happy. Ive ordered from etrailer in the past and they also have great prices. You cant go wrong with etrailer.
Joseph
11/13/2013
Amazing!!!!!! To Date the best internet purchasing experience so far. They are a role model for how it should be done. Well done trailers, well done!!
Nigel
11/13/2013
Ordered the hitch. Got the hitch 3 days later. Installed it myself and it looks great
Rodney
11/13/2013
Great service. Order shipped within 30 minutes of placing the order. Cannot beat that level of service.
Samuel
11/13/2013
Great experience very friendly sales person a pleasure
Sun
11/13/2013
Product is good. Had problem with delivery which was caused by local Post Office. Etrailer handled the situation quickly . Very appreciative of their actions.
Thomas
11/13/2013
she was very informed about the hitch and or parts, weigth disturtbution she made it very east to unstand
this is my second hitch that i purchase
Thurman B
11/13/2013
I have been to 3 trailer stores and 2 rv dealers looking for center caps with no luck. Thanks to yall I found them in 5 minutes. Plus low prices and fast shipping thank you.
Alan
11/12/2013
Great e-service and delivery time - will use exclusively in the future. Price is fantastic - shipping costs always a burden for heavy objects.
Darrell
11/12/2013
Etrailer was great to order from and shipped quickly but product I ordered not so great quality. Fog lights I ordered had coating painted inconsistently. Putco yellow h16 bulbs.
Id probably order something different next time.
Eric
11/12/2013
Ive always received excellent customer service from etrailer. Im happy I found them, by accident, while online shopping for a trailer hitch and wiring
Eric
11/12/2013
Good site and prices. Appreciate the expedited shipping!
Would definitely recommend to others. Thanks
Michael
11/12/2013
I purchased a Roadmaster Falcon tow hitch on a Saturday afternoon and did not expect a reply until Monday when everyone returns to work. A half an hour later I received a reply from a human not an automatic reply. Unfortunately I don’t have the name of this person but he said the hitch was in stock and would ship out soon. Later that afternoon I received another e-mail from Christopher N. stating he had shipped the tow hitch and had upgraded the shipping from 5 to 7 business days to 3 to 5 days express shipping at no cost to me. Not only was their price the best around but there were parts included that no one else included in their price. Also there was no tax and the shipping was free.
In a time when, I believe American customer service is almost extinct, this company and the people working there went above and beyond in making me a very happy customer. I will be buying all my RV equipment from etrailer.com and referring my friend to them.
This is a first class company!
Ron
11/12/2013
The best service , professionalism , knowledge and web site That I have ever experienced! I will be back . Thank you.
Stephen
11/12/2013
I think Judy was a wonderful person to deal with.Polite ,prompt ,helpful and efficient.I will recommend you to all my friends.I wish every time I call an online order people are as nice as Judy.Thank you Steven Damato
Steven
11/12/2013
Great customer service! Cathy T. quickly expedited my order and I received it in one day! And...it was only for a set of keys! I will be a returning customer in the future. Thanks again.
Susan
11/12/2013
service is fast came in3 working days . they sent out emails with info as soon as order was put in .
Wayne
11/12/2013
Shipment was very quick. I ordered it Monday night and it was delivered Friday afternoon! Best of all, etrailer.com honored their best price pledge when I found a lower price on the brake controller. I recommend etrailer.com.
William
11/12/2013
Awesome company & parts!
Jeff
11/11/2013
My order was shipped the same day I placed the order and with a free shipping upgrade. I will definitely continue to place orders with etrailer.
Jerry
11/11/2013
Product was 100 exactly what I was looking for. Great price!
Ken
11/11/2013
Fast shipping and excellent customer service.
Nick
11/11/2013
I liked to easy way just order and they shipped it out.
Andrew
11/10/2013
I think eTrailer has a fantastic web site, great information regarding selection of product and instructions on installation. I unfortunately received a defective product, but eTrailer staff was fantastic in helping me resolve my problems. I will certainly recommended eTrailer, but not products from Hidden Hitch.
Andys
11/10/2013
I enjoy the one on one customer service thru emails.
Angelo
11/10/2013
First time ordering anything from this company. Good email communication kept me informed about whereabouts of order. I received my order in good condition, well packaged and secure. Although the anti-wobble hitch pin I ordered did not fit my hitch purely my mistake, my experience with customer service was smooth and commendable. I would be doing more business with etrailer in the future. Thanks.
David
11/10/2013
etrailer.com has by far, the best customer service I have ever encountered with an online company. Iwill use them for all my trailer needs and recommend them to anyone needing trailer and towing parts.
Rod
11/10/2013
Great service response and product selection! I will definitely buy again when I have trailer needs.
Albert
11/9/2013
Perhaps the best online purchase experience ever! Was contacted almost immediately by a person after my order was placed, with a recommendation for a quicker, cheaper delivery mode. Excellent online tracking of order with eTrailer via one web page. Order delivered ON SCHEDULE! Product works as described. Installation videos were also a great help. Will definitely shop here again.
Christopher
11/9/2013
I talked with Matt on phone he took the time to explain all that I needed to know to place the right order , Matt made it easy.
Thanks Matt.
Daniel
11/9/2013
Very knowledgable salespeople. Helpfull.
Frederick
11/9/2013
Great site. Great follow up.
John
11/9/2013
no problems . . . good service
Loyd
11/9/2013
I ordered a hitch for my husband, for his birthday which is in 2 weeks and I thought it might take almost that long to get it - no sooner had I left the website than I received a very personable confirmation email and thanks for my order - and a short time later, another very personable email from another representative advised me that the item had shipped! I was really impressed by the courtesy and speed with which my order and I were taken care of. thank you!
Maryann
11/9/2013
I was unsure about this project. At my age and not a lot of experience I was wondering what roadblock I would hit putting this on my new Equinox. None, I found. Shipment arrived way early much easier than trying to find exact fit local at this price. Videos were awesome help. I would not have tried without the wiring video. Hardest part was jacking up the rear so torque wrench would clear - just got bolts tight and raised hitch a couple inches. Really was fun experience. Whole thing start to finish with cleanup is under an hour easy.
Michael
11/9/2013
Placed my order at 6pm on Wed and it was sitting on my front porch Fri morning. Arrive almost before I ordered. It was as advertise.
Norman
11/9/2013
I would say I was amazed at the speed and efficiency with which my order has been processed and shipped and on a Saturday. also the upgrade in free shipping was a complete supprise. Thank You!!
Thomas
11/9/2013
This is the second time Ive ordered from eTrailer. Excellent service and quick to get order processed and shipped. Save yourself some sales tax and order online :
William
11/9/2013
Very good. Excellent presentations and reviews and speedy service.
Alastair
11/8/2013
Parts came early they were even able to up my shipping level without expense. Were what I was looking for. Good job.
Alvin
11/8/2013
Excellent Customer Service!
Straight forward Pricing!
Free Shipping!
Great Value!
Im a raving fan!!!
Keep it up!
Augusto
11/8/2013
Really what other company ships your order within hours of placing it and send you an Email saying they upgraded the shipping so youll get it sooner! And on top of that it was free shipping and 25 cheaper than local... Etrailer is awesome!
Ben
11/8/2013
Recieved order today, great quality, fast shipment. Very pleased.
Brian
11/8/2013
I ordered a trailer brake controller and 3 days later received it in the mail, all the way up in Canada. Thanks a lot etrailer!
Craig
11/8/2013
Wow I cant believe these guys!! I ordered may hitch, wiring harness etc. and was told 5 - 7 days standard delivery. the very next email 2 hours later I was told they upgraded my order shipping and and I would receive my order in 3 days!! Now thats great customer service
Dave
11/8/2013
thank you, very good an easy web site
Jeffrey
11/8/2013
Top notch service and product! etrailer had the snow tire chains that i needed in-stock and it shipped the same day. The 110 price match guarantee was a big bonus. It took 3 days for the price match amount to be credited to my card, but definitely worth it. Email responses from the staff was timely and helpful. Tracking the shipment was easy. etrailer has very useful how-to information on the site as well as on YouTube. The great service and the price match will make me a repeat customer. Next on my list will be a towing wiring harness. Thanks etrailer!
Kaylee
11/8/2013
Light looks good. Hasnt been installed or wired yet. Ill write more when its done. Ordered Monday arrived Friday, good job.
Lawrence
11/8/2013
terrific..prompt delivery and items are as described
nice to have personal email from seller
will surely do business with etrailer again
thank you
Linda
11/8/2013
Received in less than 24 hours after ordering and did not ask for speedy delivery. Great service and hitch works great, pretty easy install for a guy with no mechanical skills at all. Videos really helped out. Phenomenal.
Lisa
11/8/2013
Very good price and great selection. Shipping was free for my order, and was shipped promptly, the same day as the order.
When and if I need trailer tires again, I know where Ill be shopping.
Paul
11/8/2013
I love the product. It suits me very well.
Thank you very much.
Songkry
11/8/2013
my service was provided to me fast and accurate and the person I was working with Rose was very knowledgeable offered other solutions And options I was very satisfied and I would certainly suggest this company or corporation to any and all of my friends
Art
11/7/2013
quick service, fast reasonable shipping and price, took about and hour for e-t to process and ship!
Brett
11/7/2013
great service
Carlos
11/7/2013
The ordering process was very quick and very soul the only problem was at the end that it was done until I receive the it was done until I receive the email which was which was fine with me but thats the only problem I saw with you are ordering site Ill let you know how I am but the package and equipment when he gets here and I appreciate the upgrade on the shipping for 3 days thats very good thank you
Gerald
11/7/2013
You all have a lot of accessories i enjoy looking at it all. PS.Debora H. took my order did a good job.THANK YOU.
Gregory
11/7/2013
I spoke to Nikki on the phone prior to my purchase. She was very helpful and sent me a link to a video that answered my question. This is my second purchase and I have been happy with the service. Thank you.
Jeff
11/7/2013
I was very pleased with the T1 harness I received, the cost & the time it took to receive it.The installation took no time at all.
John
11/7/2013
Price a bit lower than most. Fast shipping. The tracking feed back is great. the best I have found. I will use Etrailer in the future.
Joseph
11/7/2013
Great customer service! Looking for hitch for lifted truck and salesperson took time to find my exact part.
Kelvin
11/7/2013
Worked with these guys before, no different this time. Great service, ships promptly, willing to take time to answer any questions
Larry
11/7/2013
Excellent communication and customer service.
Michael
11/7/2013
I am delighted with the service that I received.
Debora H was very knowlegable and plesant taking my order.
I am also extremely pleased that it was shiped the same day.
Paul
11/7/2013
Very nice website. Easy, great price.
I just ordered it today.
We will see how it fits and give more feedback.
Tim
11/7/2013
I have been an installer for 60 years, but I still found your video
quite helpful. Youre providing a good service.
Torsten
11/7/2013
Awesome customer service. Shipped very quick and was exactly as it was described. I will definitely be back!
Douglas
11/6/2013
Great buys and expedited delivery.
Highly recommendable . Thank you.
Harald
11/6/2013
The shipping is super fast,the box it was shipped in was perfect,nothing was damaged,most companys try to ship stuff the cheapest way and your order comes all bent or broken,and your prices are awesome,so Thanks Again,Until my next order,
John
11/6/2013
Pretty easy shopping as all products are well described. My previous purchase of a hitch was the direct result of the simplicity of in stallation shown by your video.
Joseph
11/6/2013
Excellent attention to detail and follow-through.
Keith
11/6/2013
Quick shipping, the video made the installation a snap well may be 2 snaps! The install was a lot easier than I expected. All the parts were there and the needed bolt fishing through the frame wire was included. Great tool which I will keep for future use. Also the web site was easy to use and informative. The vehicle wiring kit is on the way and again the video gave me the needed instructions on how to install it. The best part is I saved $150 by installing it my self! Thanks again for the quick service and great installation videos.
Ronald
11/6/2013
I was very pleased that e-trailer.com actually gave me a complimentary express shipping upgrade-my tailgate arrived in 4 days!! Upon opening the box I encountered 2 small problems: the bag the bolts, nuts, and latches were in had torn and the items were loose inside the box bouncing around. The second problem was a small bend in the latch mount housing that was caused during shipping. I was able to straighten it easily with just a few hammer taps. The tailgate looks great and the installation is a breeze. All in all, a very quick and positive transaction. Thanks e-trailer.com
Dan
11/5/2013
the person that took care of me was realy nice and helpfull with all of my questions and answer i needed to find what i needed i want to thank her
Dave
11/5/2013
OK so far... Pricey but good service
Don
11/5/2013
etrailer is on top of their game. They have the products you want at excellent prices. Their entire staff is friendly and knowledgeable. Orders are accurate and shipped fast. Any towing/trailer
needs I have etrailer gets the order.
Ernest
11/5/2013
It was easy!
Found the items I was looking for on line. Placed the order and the item was shipped the same day!! What more could you ask for!
James
11/5/2013
Ordered the straight line weight distribution system with double cam sway control. Shipped very fast, like others reviewing Etrailer, faster then told when ordering. Waiting to install it soon but it looks very simple and will make pulling the TT a breeze.
John
11/5/2013
The two items arrived on time and were as described on the web site. Very satisfied!!
Joseph
11/5/2013
Like how easy was to find right controller. also the video on how to install.
Mark
11/5/2013
By far ordering my hitch receiver and wiring harness from etrailer.com was the easiest and fastest purchase Ive had in a very long time. Bridget A. was very knowledgeable, knew exactly what I needed and even suggested the correct harness mount for me. Thanks again for a superb experience!
Matthew
11/5/2013
Great service.Fast free shipping.Very knowledgeable l
Paul
11/5/2013
THULE ROCKS!!!! You get, what you pay for. SUPER quiet, easy to install, looks great! A+++++
Radek
11/5/2013
Have always had great service from etailer and this time was no exception. Order was processed and recieved within 2 days. When I need trailer related products the first place I look is etrailers.
Robert
11/5/2013
Superior service. Upgraded my shipping at no extra cost. Shipped same day as order was placed
Robert
11/5/2013
Well first of all Cathy was very helpful with my order, and very friendly. It was less then two hours from the time I called in my order until I got the email that said it has been shipped. Amazing, thank you.
Robert
11/5/2013
This site provided fast shipping and helped me find the part I needed that I couldnt find anywhere else!
Ryan
11/5/2013
My shopping experience at Etrailer has been great if you have a problem with your order they are happy to correct it. They are very friendly to work with and happy to help you find what you are looking for. I highly recommend Etrailer for all your towing needs.
Sandra
11/5/2013
I havent received my order yet, however, I have received notification that it has been shipped and I will receive it sooner than originally promised. I was able to place the order easily with no hassle, since I am computer illiterate, that is very good.
Alan
11/4/2013
Had a great experience with etrailer. The prices were great and shipment was very quick! Would definitely do business with them in the future!
Angel
11/4/2013
Very professional and fast!!! I am impressed. Thanks for the great service.
Aytug
11/4/2013
Excelent service thanks
Bobby
11/4/2013
IT IS A VERY EASY SITE TO NAVIGATE THROUGH. IT DID NOT TAKE LONG AT ALL TO FIND WHAT I NEEDED AND PLACE MY ORDER. I REALLY APPRECIATE HOW QUICKLY MY ORDER WAS PROCESSED AND THE EXTRA ATTENTION GIVEN TO MY ORDER.
Brandon
11/4/2013
AWESOME! I live in SE Indiana where finding someone to do a descent job is near impossible. Etrailer has amazing customer service including answering all my questions even responding to my emails on Saturday and Sunday. Their parts were top quality and as advertised. I ordered on Sunday and received everything on Wednesday, even with the free shipping! I would recommend them to anyone and everyone and am so pleased to find a top-quality company. Looking forward to dealing with them again.
Brian
11/4/2013
Amazing place! Had EVERYthing I need for my double axle trailer and not only did it ship fast they upgraded me to express shipping which came in 3 days! Amazing people here and a great place to shop. My # 1 place ! 5 stars!
Dylan
11/4/2013
Everything arrived and works BEAUTIFULLY! Excellent products and customer service!
Michael
11/4/2013
I had a Bass Boat trailer light that I could not find anywhere in my area. I called the the company that made the product and they only sold to dealers. They recommended etrailer to me and I contacted them. Their product selection is incredible. The sales person that I got in contact with was extremely helpful and they had exactly what I needed. Great customer service and my order was shipped out the same day. If you have any trailer needs I would highly recommend looking at etrailer. I am sure they will have what you are looking for.
Ralph
11/4/2013
Found it easy to do business with you. Very easy to order and have the items shipped. Your pictures were very helpful in making sure I was getting what I wanted.
Richard
11/4/2013
The Price was great, ordering easy, customer service was super, I purchased a Bike rack by Thule and cant be happier with the product.
Ronald
11/4/2013
Very good experience
Boardman
11/3/2013
Outstanding communication. Shipped same day ordered. etrailer is among the very best online businesses Ive dealt with. Impressive.
Bradley
11/3/2013
Awesome selection, great explanation and details of all parts, and really good at timely shipping. A+ business, with real employees right here in America,I plan on shopping at etrailer for all my trailer needs.
Chaz
11/3/2013
When it comes to online shopping, etrailer.com absolutely ROCKS! With unbeatable prices, huge ion, world-class communication/customer service and the most thorough, detail-oriented product descriptions, I wouldnt even consider shopping anywhere else for my truck and trailer needs. Thanks etrailer!
Dan
11/3/2013
I purchased four tires to replace the tires on my pontoon scissor trailer. The tires arrived promptly and in excellent condition. I am very happy with my purchase. I would order again. Shipping was free and the tires were a better quality 6 ply instead of 2 ply and were less expensive than my local box store brand. Thanks Etrailer!
Dana
11/3/2013
Great experience shopping 2nd time with etrailer.com they saved me hundreds of dollars over local dealers prices. thanks, again etrailer!
Earl
11/3/2013
Ordered at 9:00 AM, shipped at 1:30 PM on a Sunday! How much more can you ask than that?
Every purchase I have made from Etrailer has been fast and accurate! They have earned a customer for life.
James
11/3/2013
Fast Shipping
Jeff
11/3/2013
These folks are absolutely amazing. I ordered on a Sunday and did not expect it to even process till the following business day. They processed and shipped the same day. The part was easy to find, had a great price and was easy to order from their website. I can guarantee you that I will NEVER buy from anyone else when I need trailer parts. Lighting will be next. I am absolutely impressed with everything start to finish including their contact with me literally within minutes of placing the order. Great job guys!!!!! Your new faithful customer.
A new faithful customer.
John
11/3/2013
Im ever pleased with my experience with etrailer. They provided the produce I needed at a reasonable price. They also provided free shipping on my purchase with and upgrade.
Michael
11/3/2013
I am very impressed by the website, the videos, the efficiency of the service.
Communication is very good as well.
Mike
11/3/2013
Excellent service. Very responsive logistics.
Nikola
11/3/2013
Package came fast and all the correct parts.
Paul
11/3/2013
From the moment I placed my order. The service was remarkable. I was updated when it shipped, with a tracking number. And received my order very quickly, a matter of a couple of days. Thanks etrailer.
Robert
11/3/2013
OK, I order frequently on line from world class e vendors and regular retailers. Never have I felt a need to comment on good service as that is what should be expected. However, e trailer has now raised my expectations. My order was filled promptly same day, shipped promptly next day, and arrived in three days. That is normal with good vendors I suppose, but what got me is e trailer folks sent a email at each step giving me status and a phone number of a real person handling my order at each step that I could contact if needed. Many vendors give a tracking number but e trailers email gave me ship and delivery status without going to the Fed Ex or UPS page. As a bonus they also supplied the UPs info if I wanted to see UPS data as well.
The product was as advertised and competively priced. Bottom line, I am extremely pleased and commend etrailer management and their people.
Again.... I never fill out customer surveys unless I am dissatisfied.... This is a first for but etrailer deserves the praise.
William
11/3/2013
Fast shipping, items sent as ordered!
Bill
11/2/2013
These guys are engaged and focused on making this buying experience a swift, positive, and memorable experience. Im coming back for second purchase today - and I feel no obligation to shop around first, like I do for everything else. Keep it up!
Chris
11/2/2013
Amazing service and follow up from the staff.
Clive
11/2/2013
Simply awesome!!! The web page is very user friendly. Once I placed my order I received a response in no time. The etrailer associate that handled my order even upgraded my shipping order to Special Priority at no extra cost. It is the special care, the little things that make a customer like myself, return!!! Thank you etrailer and you will see me here again!!!
Daniel
11/2/2013
I had the pleasure of dealing with Dana she was very polite and went out of her way to make sure the piece i was buying was going to be compatible with my particular situation. would definitly recommend thank you again Dana.
Doug
11/2/2013
A well ran business, always responsive to the customers needs A pleasure to do business with!
Frank
11/2/2013
awesome
Michael
11/2/2013
Excellent service,fast shipping,low low price,highly recommended wil definitely buy from again Thanks.
Perry
11/2/2013
Quality item, courteous service, fast careful shipping, great tracking service.
Robert
11/2/2013
Easy twenty minute setup. Was able to put the carrier on my vehicle easily by myself. Ramp works well. Snowblower loaded with ease. I would recommend this product.
Shannon
11/2/2013
Simply the best. Exceptional customer service, fast shipping, and quality products. I dont know of anybody that does it better.
Thomas
11/2/2013
Excellent service, super fast, professional shipping, great product.
Tyler
11/2/2013
the part worked great and fixed the problem as advertised. Thanks
William
11/2/2013
I found etrailer.com on youtube when I was searching for a hitch. The video made me think I could do the installation myself. So, I went to the etrailer.com site and found a hitch for my truck. The price was outstanding and after looking at the installation video again I ordered the hitch. It arrived on my doorstep a couple of days later. On Saturday morning my son-in-law gave me a hand installing it. I dropped the spare tire, cleaned the frame around the bolt holes with a wire brush and put the bolts through the frame. The hitch fit perfectly. We torqued the nuts down and were done just like that. It took maybe 20 minutes max. I am very happy with the experience. I used to worry about bending my bumper when I was towing something. Not anymore! I got a very nice hitch that fit perfectly at a great price and it was a piece of cake to install. The service from etrailer.com couldn’t have been better.
Andy
11/1/2013
Found what I needed on your website -best price and quick shipping. Who could ask for more - Thanks
Bill
11/1/2013
Dont waste your time surfing the web trying to find the best deal. Just shop e- trailer. Great pricing, quality products and quick shipping. I have ordered many items and they all fit perfect and work well and last.
Dale
11/1/2013
Very pleased with e-trailer. The trailer hitch arrived on time and the wiring arrived early. The quality of the trailer hitch is outstanding much better than products I saw on sale at Wal-mart etc…
The wiring was and trailer hitch were truly a perfect match for my 2006 Saturn Vue. I wish I would have ordered this material years ago from e-trailer.
Thanks for the great customer service. I recommend anyone needing a trailer hitch or wiring for their vehicle to pull a trailer to use e-trailer. You wont be disappointed.
David
11/1/2013
I think it was pretty cool. I didnt have to wait long and it was easy to install. I am pleased with my new Texans Tailgater hitch cover.
Dean
11/1/2013
The free shipping from etrailer is fantastic. I ordered online at about noon on Wednesday, the packages showed up Thursday morning, one weighing over 80 lbs. Missouri to Central Texas in less than two days! The video instructions were invaluable for installing the receiver and P3 brake controller on my sister-in-laws Toyota 4Runner, and the Reese Strait-Line Weight-Distributing Hitch & Sway Control on her new travel trailer. Ive purchased from etrailer several times, and only once did I receive a damaged item, and etrailer sent me a new one as soon as I contacted them, before I had even shipped the original item back which was prepaid by etrailer, by the way. Etrailer is my kind of place.
James
11/1/2013
I ordered the Thule Apex Swing Bike Carrier and a Draw Tite Class III hitch for my 2009 Subaru Forester. After researching prices for both I found Etrailer to be the best value with no additional cost for shipping. Doug S also gave my order special priority and I received my items sooner than expected. I had a good buying experience with Etrailer and would definitely order from them again in the future.
Keith
11/1/2013
Service was awesome. The product came much sooner than expected thanks to etrailer expediting my shipping for free and allowed me to get job done early. Etrailer is my first option for all towing accessories and I have recommended you to my friends and family as well.
Scott
11/1/2013
I ordered 2 trailer tires on Monday and thought I would have to wait 5-8 days to receive them. A Customer Service rep fro etrailer emailed me and said they had given my order a priority service and I would receive my purchase earlier than stated. They wer not kidding! I received them the very next day at NO EXTRA COSTT Great company to buy from. If I ever need trailer parts again, I will definately buy from etrailer.com! Thank you
Timothy
11/1/2013
Reasonable price, quick shipping. Great tracking mechanism. Will buy again from this eretailer. UPDATE: I was amazed at the simplicity of design and the functionally. The template accurately measured the bore hole pattern. I was surprised at the ease of lifting the tailgate after installation and spent 10 minutes after installing opening and closing the tailgate just to confirm it really worked as advertised. A wonderful product, quick delivery and solid tracking system.
Tom
11/1/2013
Everyone I talked to at etrailer was very helpful and I will shop with etrailer again
Thanks for a very pleasant transaction
Travis
11/1/2013
Wow, amazed, it was here as promised and in great shape. Took a bit longer to install the hitch because I was doing it in the driveway without a set of ramps but even then it went together perfectly. The bike rack I also ordered at the same time went together perfectly and fit the hitch. Great products and great service. Thank you.
Highly recommend you folks.
Chris
10/31/2013
Very easy to purchase through the site with confidence that I ordered the correct parts.
Darren
10/31/2013
I have had four shipment from etrailer over the past 12 months. Every shipment has been made promptly and arrived in excellent condition. etrailer immediately sends me confirmation of and updates on the shipments so that I am kept updated. I have not had any issues with service or products sold by etrailer. I ahve found etrailer services excellent in all respects.
David
10/31/2013
The service was great. I ordered on Sunday and the order was delivered here on Wednesday. Matt was the one who took my order and he was very knowledgable and courteous. I havent installed the item yet but will send a picture when I do which wont really tell you much since it is only the electrical cable between our travel trailer and the tow vehicle.
Harry
10/31/2013
Great service online and over the phone. Shipped promptly and all items were correct and in perfect condition! Ill get to try the carrier out in a few weeks.
Joshua
10/31/2013
I did considerable research before the purchase of a BX8869
Blue Ox Tail Light Wiring Kit - Bulb and Socket, etrailer had the best price I could find, delivery was prompt, instructions were concise and installation was straight forward, I would recommend anyone to check out etrailer before considering a purchase for their RV accessories.
Kelly
10/31/2013
My order was delayed but I was promptly notified of the fact and by one of your associates and given an estimated date of shipment. When the order did ship, I received another email letting me know.
Matthew
10/31/2013
Im impressed. They had what I needed, at a price more than reasonable, and delivered it FAST. Great customer service from start to finish. All my RV friends will be informed. Keep up the great work.
Matthews
10/31/2013
Rebecca did a great job. She identified the part and efficiently arranged for the sale and shipping.
Patrick
10/31/2013
Fantastic. Shipped the day i ordered. Keep up the great work and keep the jobs in STL.
Robert
10/31/2013
Very profesional + prompt
Thank you.
Samuel
10/31/2013
Excellent fit, factory look! installed in minutes. Mirrors arrived undamaged but would like to see better packing. Have made many purchases from etrailer in the past and will continue always very satisfied with product, price, knowledgeable friendly parts and customer service employees... Keep up the good job etrailer
Steve
10/31/2013
very user friendly and great selection of products
Bill
10/30/2013
The customer service at etrailer.com will far exceed your expectations! I am a repeat buyer and the reason is because of prompt and curtious service and they keep you well informed of your order and shipping time. Best place on the net for trailer towing needs and more and at great prices! Great job guys!!
Brian
10/30/2013
Out standing product and service it was delivered on time.
Carolina
10/30/2013
i thougth everything went great. I live close so i went to pick my things up no problem at all.
Dennis
10/30/2013
E Trailer in deed is a world class retailer with great employees that know their product and if they dont know they find out for you I well buy from them again thank you Rebecka
George
10/30/2013
E-Trailer prices are fantastic and their service is top notch. Within an hour of making my purchase I was contacted by an individual on staff notifying me they had personally verified stock and my order would ship shortly. Later that afternoon I received another email from an e-trailer employee notifying me that not only had my order already shipped, but they had upgraded me to faster shipping for free.
I havent received my product yet, but Ive read nothing but good reviews of their product quality and have high expectations.
Jason
10/30/2013
THE ORDERING PROCESS WAS VERY EASY AND FAST.THE RESPONSE AND CONFIRMATION WAS SENT OUT QUICKLY AND SHIPPING WAS DONE FASTER THAN EXPECTED.THIS IS MY FIRST EXPERIENCE WITH ETRAILER.COM AND I WILL RECOMMEND THEM TO MY FRIENDS.
Ken
10/30/2013
My experience with etrailer was great. The service exceeded my expectations. The fith wheel I purchased was delivered in record timing. Definitely shopping with etrailer for any other trailer necessities. Thanks etrailer!
Ladaniel
10/30/2013
Excellent service, knowledgeable representatives as well as help making sure my order was correct and shipped on time due to install needs. I also appreciate the followup and closure through shipping. Good support www.etrailer.com.
Muril S
10/30/2013
I am speechless! Carla M has been one of the best on line ordering experiences of my life. Her help with selection of an alternative item was invaluable. And, I anticipate my order will arrive as promised.
Thank you Carla and thank you etrailer.com.
Robert
10/30/2013
Wow! What great service. Even received the tires I ordered sooner than expected.
Thanks!!
Zane
10/30/2013
This is the second time that I have used etrailer, they have always been prompt and very affordable I will use them again and again!
Bobby
10/29/2013
The process from start to finish was flawless and absolutely impressive. I received the order well ahead of the anticipated delivery date and the products were delivered without any issues or damage. An awesome experience.
Bryan
10/29/2013
NICKY WAS VERY HELPFUL AND GOT MY PARTS SHIPPED ALMOST AT ONCE. IF THE PARTS ARE LIKE YOUR SERVICE, I WOULD RECOMMEND TO ALL. THANKS AGAIN
David
10/29/2013
No problems, quick service
Deborah M
10/29/2013
Stephanie H was an outstanding help and I would recommend you guys to anyone. Great job!! Give her a raise!!
Don
10/29/2013
I placed an order at 10:00 and it was shipped by 2:00. Also shipping was upgraded from standard to 3 - 5 day at no increase charges. Great service!
James
10/29/2013
Great product and fast shipping
Connected it in half an hour and worked great with my trailer.
5 out of 5
Jimmy
10/29/2013
Thank you for a outstanding experience in ordering and shipping info with same day shipped out of your company
Lewis
10/29/2013
The initial order process was great- I did the least expensive shipping, assuming it was UPS and would get here pretty fast. Do not use this method! Its been sitting at UPS in my city for days and just yesterday was transferred to the post office for delivery- and they added two days to the arrival date- looks like its going to be 9 days to get a 4 lb package. You should really state that his method will take a LONG time.
Lisa
10/29/2013
I am pleased with the help to get what I wanted. I had idea and went to it and got it done. Thank for your help.
Lloyd
10/29/2013
This is my second order with Etrailer . I couldnt be more pleased with the quick ,professional service . Look forward to doing more business in the future .
Louis
10/29/2013
VERY EXCEPTIONAL SERVICE & EXPERIENCE! I WOULD RECOMMEND TO MY FRIENDS.
Phong
10/29/2013
Fast delivery. Fast and easy installation. Works great. Will use them again.
Richard
10/29/2013
I ordered and was sent email whithin moments that is was in stock and getting ready for shippment. Then 45min later was sent email it was shipped. Amozon leadtime 6-8 weeks.
Cant beat that!
THANKS
Steve
10/29/2013
I have used etrailer for the purchase of 4 receivers and wiring and have never had one problem. I emailed them on the last one and asked if it would get to me by the weekend. They thought it might not, so they put a priority on the order without me asking just so it would get to me by the weekend so I could install it over the weekend. That is fantastic customer service!
Wayne
10/29/2013
I ordered the Curt class III hitch and the Swagman XTC2 bike rack and was pleased when they showed up at my door 1 day ahead of schedule, as we were leaving on a six week vacation in a few days and it gave me plenty of time to get the hitch installed and the bike rack assembled. The hitch was simple to install and fit well and the Swagman bike rack is a very well built rack and would recommend it very highly. This is the second time I have purchased from Etrailer and have always been very pleased with their sales people who are always quite knowledgeable and helpful . I would definitely recommend them. thanks
William
10/29/2013
shipping could have been faster but i love this web site .. i LOVE the videos that go with each product. Nothing is better than seeing the item you are about to buy in someone elses hands. I love the install videos also. I wish video compatibility was better. Some videos dont load.
Chris
10/28/2013
Shopping with you folks is always first class in my book! I just realized I needed to replace my brake pads so I placed the order and have gotten continued correspondence from you on every step of the process and they are now on their way to me! Very smooth transaction plus I need to add that in the past when I had questions there was always someone there to help me.
First Class!
Dale
10/28/2013
Excellent customer service and quick shipment.
David
10/28/2013
Excellent service! I received an email with shipping and tracking information. The shipment shipped on time and I was able to track the status. The order arrived on time as scheduled.
Doug
10/28/2013
etrailer.com really took care of me!!!! I missed the box for rapid delivery and marked the 5-7 days delivery...KNOWING that I am moving in 5 days....The etrailer internet specialist read my e-mail, and then made the Delivery correction without any cost to me. The best part about that deal, was the fact that the employee did not waste any time asking questions. As a COMBAT VET I am very impressed!!! WELL DONE!!! I really appreciate that!!!
Edward
10/28/2013
This is my second large order through etrailer and I couldnt be happier with the pricing, availability and customer service. My latest order, placed yesterday, has already shipped! I was not expecting that and greatly appreciate the hard work of the folks at etrailer.
Gregg
10/28/2013
Hitch went on without a hitch.
John
10/28/2013
The sales rep was awesome. They even upgraded me to 3-5 day shipping for free.
Kenneth
10/28/2013
Site was user friendly. Easy to find the trailer part I needed. Good prices.
Customer service was great. Got three emails from actual people to track down my order.
I recommend etrailer.
Nicolas
10/28/2013
Excellent service. Prompt, know their products, Good communication skills. Thanks
Robert
10/28/2013
you guys are great, you really take care of business thanks a million terry
Terry
10/28/2013
I love this product. What a great concept. I thought I was buying a universal kit at the local parts super store then returned it when I discovered it was for a different vehicle. Upon discovering you sell kits for almost every make & model I immediately bought the correct kit for my car. It was at my door within a week and in my car that weekend, installed within an hour. I love clever ideas like this one that make sense and car owners lives easier. Thanks much.
David B
10/27/2013
Website would not let me put item I wanted in the cart. Tried several times. Finally called the 1-800 number and placed order with no problems.
Greg
10/27/2013
Great site to shop: easy to manuever thru, find the right item, and then quick shipping and followup. eTrailer really has their act together. Thank you Jacqueline C. !
Jess
10/27/2013
so far so good I have a horse show coming up hoping that it gets here in time they are very nice and have great web site
Jonathan
10/27/2013
Really great service, good price, fast shipping. The lights were a perfect fit in my step bumper and look great.
Michael
10/27/2013
Found the right part at the best price. Fast service and quick delivery time.
Thomas
10/27/2013
This is my third purchase from etrailer.com mad every one has been excellent. The product is as promised and they have great prices. I will definitely continue to use them in the future.
Aaron
10/26/2013
The hitch came in only 4 days. The fish wire made the job of installation much easier. If I need another hitch I will reorder from etrailer.
Al
10/26/2013
It was a pleasure doing business with your company. It was easy and fast to get around your web site. I will continue to shop with you. Thanks
Alex
10/26/2013
What an easy and wonderful shopping experience. Our order arrived sooner than expected and we are most happy with the products.
Bernardine
10/26/2013
Great !!! Installation video was right on the money.
Hugh
10/26/2013
How do they do it?? I ordered my Thule Spare Me 2 bike carrier on a Wednesday, almost 5P EST. They shipped within the hour and it arrived early afternoon on Friday!! A concern I had was on my 06 CRV the spare tire is right of center. Thule assembly gives the option to move the mounting left or right. Another concern was will my hard cover on the spare tire still fit when the carrier is removed because of the new tire mounting. It does! I couldn’t be happier with the carrier. Both etrailer and Thule did a great job!
Jack
10/26/2013
Etrailer appears to carry a wide range of trailer parts and Ive always found what I need, along with options, at a reasonable price.
James
10/26/2013
good product and good price. will install today.
Kenneth
10/26/2013
Excellent price and service. Enough techinical information was available for me to make a confident decision to purchase.
Kevin
10/26/2013
Well done. I appreciate the super quick shipping.
Neil
10/26/2013
Great Prices, exceptional service!
Paul
10/26/2013
Had exactly what I wanted and shipped the same day I ordered. I would definately order from e trailer again
Thanks
Rhonda
10/26/2013
Incredibly easy and professional company to deal with. Highly recommend.
Trevor
10/26/2013
Nicole R. was outstanding. She was very knowledgeable about all the parts I was looking for. Fast service and great prices. I will be buying all my trailer needs from you folks in the future.
Vincent
10/26/2013
Unbelievable service. Ordered a set of mud flaps for my Edge at 330 pm less then 2 hours later received notification that they were shipped. What a great turn about time! Thanks
Chuck
10/25/2013
I recently came across ETRAILER and have placed two separate orders and am totally impressed with the customer service provided. I would highly recommend ETRAILER to anyone shopping for vehicle parts and accesssories. Keep up the most incredible level of customer service.
Craig
10/25/2013
Nicki was quick and pleasant to deal with, I appreciate the quick shipping!
David
10/25/2013
What great service!!! I lost a safety cable and ordered new ones on a Monday. My new ones were here on a Thursday just in time for my trip!! Didnt even pay extra for express shipping. Thank you!!!
Douglas
10/25/2013
This was my first order but will not be my last! Very happy with the speed of service and quality of my products. Your website is very informative offering a very nice selection of products.
Gary
10/25/2013
Great Service,Fast shipping,Good product
Gary
10/25/2013
This online order went very well no problems the order was uprgaded to 3 to 5 days and it arrived in 4 days iI did not request the update!! The front 2 in. receiver hitch i ordered for my 2003 Dodge 1500 pickup was advertised to bolt right on no holes to drill and that was how it went also I did not have to make slot in the air dam!! Have a friend who has a lift and a transmission jack 30 min. installation time !!!
Gary
10/25/2013
The installation of the trailer hitch and wiring kit for my 2014 Dodge Journey was everything it was advertised to be. The hitch fit like a glove as advertised no drilling. The holes are already in the frame and the wiring kit was plug and play.
Great job etrailer. I will definitely shop here again!
John
10/25/2013
In my 15 years shopping online I have never had something ship to me so fast. Most places charge me an arm and a leg for that kind of speed and still are not even close to as fast. Thanks!!!
Jordan
10/25/2013
WEBSITE= 5 STARS SERVICE= 5 STARS I DONT KNOW HOW YOU COULD BE ANY BETTER.
Lloyd
10/25/2013
This product was everything you said it was and it was easy to install. So far, so good.
Mark
10/25/2013
I was very pleased with this transaction. I received my order in two days. Thats unheard of with free shipping. Thanks!
Marshall
10/25/2013
Good product, fair price, and received as described.
Will do business with etrailer again. Thank you.
Mike
10/25/2013
The service you provided and price was excellent. I ordered a wheel for my trailer at 2:30 pm and it was here before 10:30 am the next day, I choose regular shipping and was upgraded at no extra charge. Two different local tire dealers have been looking for a wheel for me for a couple days, I should have started with you first. I will defiantly purchase from you again and recommend you to all my friends and family. Thanks again for the great service and products that are made in the USA thats had to find nowadays.
Mike
10/25/2013
Fantastic service knowledgeable, helpful and friendly. Both of the reps I spoke with at etrailer went to great lengths to make sure that I was getting the right part.
Norm
10/25/2013
Had what I was looking for - parts to a bike rack. Sent exactly what I ordered. Fast service.
Sharon
10/25/2013
really good job guys im really happy with the service
Antonio
10/24/2013
Great shopping experience from start to finish, as always. Fast friendly service, great tracking system and product just as expected.
Benny
10/24/2013
Zach is AWESOME !!
Chris
10/24/2013
These guys are incredible!!! I ordered my part, and two hours later I receive an email that my part has shipped. Ive never had service that quick. Outstanding!!!
Dion
10/24/2013
This is the third hitch I have ordered from etrailer and they have been on the ball every time. It is a good time to deal with.
Gary
10/24/2013
I ordered some new trailer tires with wheels, I couldnt find them anywhere local so I thought I would give etrailer a try. I was not disapointed !!! They had just what I need, they upgraded my shipping for free, I got exactly what I ordered and it was at my door in 2 days. Definatly bookmarked this site for future purchases. THANKS ETRAILER !!!
Gene
10/24/2013
A little bit tough to install if your not
familiar with how things fit together
Took a lot of adjusting to get it right
But overall looks good and fit good
Jerald
10/24/2013
This is my second time ordering from etrailer.com. The parts i ordered were make of top notch material and the service you get when you place your order is unbelievable. I will definitely order more from this company.
Jerry
10/24/2013
Service has been great so far.
Kent
10/24/2013
Great service and great help finding out exactly what I needed..I will continue to do business with this company in the future. By the way, Both orders I placed were shipped the same day.... thanks...lee
Lee
10/24/2013
You people are the best!!! I placed an order with you at about 11:30 AM and the next thing know, I receive an E-mail telling me that it was shipped at 12:41PM. Your products always live up to what is expected and your customer service is top-notch. Keep up the great work!
Lynwood
10/24/2013
Good service, had what I wanted at a reasonable price. Upgraded my shipping!
Paul
10/24/2013
Hi .e-trailer I want to thanks to e-trailer for the excellent service ...I gave you gays ...10+++++ keep the good work ...Ill buy from you gays again thanks...Ramon
Ramon
10/24/2013
Great service. I recieved my order in 2 days upgraded at no added cost, thanks instead of 5-7. I was very satisfied with the way the running lights looked as I wasnt sure at the price they were. Best online experience Ive had. Thanks
Ron
10/24/2013
The use of the site was easy and finding the parts I needed was simple. In comparison the prices were better than most other shops we were in. I appreciate the updates regarding my order as well. Great overall experience.
Scott
10/24/2013
Thanks for the fair price and fast shipping
Steve
10/24/2013
The 4-pole bracket works well. Just wish it had been recommended when I placed my original-tow hitch order by phone. No biggie. :
All of the associated hardware was excellent.
William
10/24/2013
My order was quickly expidited and tracking is always great. I would have liked a copy of my order confirmation and pricing breakdown emailed as well, the only opportunity I had to get this was immediatly after my order was placed. I couldnt seem to find it in my account order history, though it was on the bottom of the page in order tracking details. Keep up the great videos on youtube :- Ive subscrided to your channel, thats how I discovered your store and decided to place an order.
42129 Alex
10/23/2013
Great customer service. I had a question about a product and received a fast response from Bridget. I have never had problems when ordering from etrailer which is why I always come back.
Anthony
10/23/2013
You guys rock. The order was expedited for free because I was a repeat customer. I keep coming back because of all the helpful information on the site.
Anthony
10/23/2013
Always fast and efficient service. Great company!
Brad
10/23/2013
I wish there were more online businesses like etrailer.com. Ive ordered from them twice in the last few months, both times receiving great customer service. Not only do they offer very compelling prices which I expect from a website, but the videos, descriptions, and the website that narrows down options for my specific vehicle are extremely helpful. As well, I received expedited delivery free of charge and personal notices thanking me for my business - both times. Its a nice touch that makes me feel appreciated, which is why Im taking the time to write this note. Please keep up the good work.
Brent
10/23/2013
Best place to buy Roadmaster parts I have found!
Clayton
10/23/2013
Excellent prices, emails with up dates are a nice touch.
Tire was delivered in two days.
Dave
10/23/2013
THANKS TO SCOTT FOR GETTING MY ORDER ASAP. EVERYTHING WORKS FINE
Dave
10/23/2013
1. easy to order correct unit from website
2. very fast delivery -actually upgraded by e-trailer at no added charge
3. videos and other documents have been easy to understand and more importantly accurate in the relationship actual unit
4. hitch was very simple to install even without a lift or needing to remove exhaust
5. on a scale of #0 poor to #10 excellent I rate the entire experience a #11
Don
10/23/2013
I have purchased multiple times from etrailer.com and I would recommend shopping with them. They have a easy to use website and purchasing process, good pricing and product mix, and products arrive quickly. Most importantly, they have great customer service and communications.
Ferman
10/23/2013
Very good service, quick delivery
James
10/23/2013
I purchased a cargo rack for my new truck. It was easy to find the right fit kit by following the instructions on the website. I placed my order and received my rack within 3 days. Ordering was easy, price was competitive, shipping was fast, and packaging was professional. Thumbs up
Keith
10/23/2013
First class customer service. They have a tremendous ion, but the real difference is how they treat their customers. They show time and again that they value their customers. I appreciate all they have done to help get my order processed and to my door as quick as possible. I will definitely do business with them again. Thanks!
Kyle
10/23/2013
Cant say enough good things about my experience with etrailer.
They will my first choice for all my future purchases.
Paul
10/23/2013
Great Service, web site easy to navigate for finding parts. Shipping was quick.
Paul
10/23/2013
WOW item got here so fast it was like you read my mind and shipped it before it was ordered! A+ A+ A+
Verlan
10/23/2013
etrailer.com was great. One product that I ordered was out of stock, and they suggested a replacement that has a higher load rating for less money.
Brian
10/22/2013
etrailer.com was very attentive to my order, which was an item backordered at the manufacturer. etrailer.com checked periodically with the manufacturer, kept me updated, suggested an alternative product, and gave all around good service.
Not my first purchase from etrailer.com and wont be my last.
Clifford
10/22/2013
Great so far, just hope they fit my trailer
David
10/22/2013
Ordering from etrailer.com was a terrific experience. Even though I changed several items over several days, Dana M. was delightful in assisting my needs and worked with me and the Titan supplier to assure the appropriate items needed and efficient arrival time. In addition they gave me the lowest prices around and saved me big bucks. I fully expect to have them as my primary trailer item supplier in the future. Well done Dana! Thanks etrailer.com for the convenient service!
Eldon
10/22/2013
What do I think? I think you guys are just fishing for compliments...thats what I think.
I bought a 12 volt outlet, in marine grade, cheaper than I could buy one in China grade. And the shipping was not a flat-rate-ripoff I know you guys didnt make a dime with what you charged me for shipping the part to my house. I couldnt buy the part local, after paying for gas, with what the delivery cost me. And Im talking about a part that costs $8.24, including the freight costs.
And you wanted to know, What do you think?
George
10/22/2013
I havent used the tire chains yet and hope I dont half to. It was quick service and quick shipping.
James
10/22/2013
Excellent selection and even better pricing. Fantastic customer service and when they say shipped the same day, they mean within hours of receiving your order.
John
10/22/2013
You have a large ion of parts at a reasonal
price.
Robert A
10/22/2013
JanL. was great didnt think we could get a hitch that fit my smart car. Called and got an appointment the next day on Saturday. They did a beautiful job with the hitch. Excited and now I can pull a motorcyle trailer on the back. Thank you so much for great product and great customer service.
Roger
10/22/2013
Great product line and exceptional service.
Ron
10/22/2013
So far I have been exceptionally pleased with the information and communications with etrailer. Concerning my purchase. I have not received my item yet but this is my second experience with etrailer and I continue to be impressed. I have been in many customer service positions in my 38 years with AT&T and I am very familiar with both sides of customer service. I will continue to use etrailer, we have a motorcycle trailer and a travel trailer. Thanks again and I did really appreciate the help Brenda S provided.
Shirley
10/22/2013
The web site was clear as to what I needed and what I was buying. Shipping and delivery was exceptionally fast. The web videos clearly explained installation. What more could I want? Five Stars to you guys. Thanks.
Thomas
10/22/2013
Great product but I wasn't able to use it for the application I intended not because of the part but because I was missing a brace or bracket in which to mount the plate. I didn't think it all the way through though just the fact you can sill purchase a product from yesterday is cool!!
I gave it a go and though it didn't work out I would not hesitate to buy from etrailer again. I haven't had this kind of customer service ever!!
All the email correspondence and interaction was PHENOMENAL.
Keep up the good work,
Thank you, Warren
Warren
10/22/2013
Great job guys, I really enjoyed my first experience with etrailer.com
Alison
10/21/2013
We are very pleased with the website, services, the shipping and the products. Everything about this order was first rate. Would definitely recommend etrailer to anyone.
Arlene
10/21/2013
Pleased with the quality of the hitch and overall service.
B
10/21/2013
Great prices on their products and great service, too! There was some shipping damage on one of my parts and etrailer took care of it very quickly.
Thanks, etrailer and the Customer Service team!
Craig
10/21/2013
Very impressed with site. Easy to use. Will recommend to friends and family.
David
10/21/2013
GREAT PRODUCTS AND VERY FAST DELIVERY. I WILL BE SHOPPING HERE FOR ALL OF MY HITCH AND TRAILERS ITEMS.
Jeff
10/21/2013
Great so far, easy and quick plus the free shipping, but we are only half way there lets see how the product looks after delivery.
Jim
10/21/2013
100 percent customer satisfaction. In the future, any item that I may need will be purchased from etrailer if its part of their inventory.
Larry
10/21/2013
It was very easy to find the items I wanted on your web site and you shipped them the same day it wont be the last time I use your site
Leon
10/21/2013
Great service,quick response and service. Very consistent.
Mario
10/21/2013
emailed etrailer with couple of questions. got response within hours. sent my order in and got reply that it was being shpeed same day. plus free shipping, cannot beat that.
Thanks
Paul
10/21/2013
Great communications
Fast shipping
Robert
10/21/2013
Great prices, friendly people and great service.
Rod
10/21/2013
My order shipped within 3hrs. After my purchase.
I received an e-mail from etrailer informing me that my purchase had shipped. It turns out that they sent it via a quicker shipping method at no charge for shipping. Bottom line is that this company actually did better than they promised. That’s pretty rare these days.
Ronald
10/21/2013
Etrailer had exactly what I was looking for and the price was in my range. Processing was fast and I have been kept up to date on order status.
Roy
10/21/2013
I have used etrailer for boat winch assemblies and just now for a Thule car bike rack. They are the Zappos and the Amazon of their retail space. Huge selection, incredibly nice and helpful phone staff Hi Kimberly: , world class customer service. If I were a brick and mortar store competing with them I would be worried…a lot
Steven
10/21/2013
Tommy C was extremely helpful in helping me figure out how to get the European 7 pin system on my gray-market vehicle to work with my 1955 tear trailer with a standard 4 pin wiring system. Thanks man!
Steven
10/21/2013
Wow! Was that FAST!
Wesley
10/21/2013
I think that Etrailer is one of the best web sites that Ive seen , easy to find the things you need and really good prices.Ive ordered from etrailer before and that the write-ups on the products are very informational and the how-to videos are really great. Keep up the good work!!!
Thanks Bill
William
10/21/2013
The hitch fits 2010 VT GTI perfectly. However, the installation process may not be as easy as it looks on the paper. I ended up asking the Big O Tires team to install it after performing the alignment.
It has taken good 1.5 hours to the exhaust, take the bolts out that also hold the frame, attach the receiver and put everything back together.
Wiring took another 1.5 hours from start to finish.
Unless you can lift a car in your garage, I would strongly encourage to save time and just let someone else install the receiver for you.
Yauheni
10/21/2013
I was very happy to find what I was looking for rather quickly, instead of looking through pages of inventory. Price is always an issue with me & I like the prices you have. Will see the quality when it arrives. Free shipping is a great feature. I also like the quick e-mails to let me know my order is in & on its way. I will tell friends about your site.
Bart
10/20/2013
My order came complete and very quickly. The install was much easier than I though. I was able to open the hole with a mill bastard in 1 minute. It was as easy as the videos made it out to be. I was able to install the hitch without taking off the muffler. My only issue was that all the pieces were wrapped in tape that took off some of the black coating on the hitch bar.
Benjamin
10/20/2013
Awesome company with affordable items. Items ship fast! and often same day ordered.
Brian
10/20/2013
Excellent experience. Huge selection of products which easily found and clearly described, great prices, and shipping.
Dave
10/20/2013
The wheels were exactly what I was looking for and at a great price and the service was excellent. I am very happy with this purchase. Thank you.
Donald
10/20/2013
I was very impressed in how fast my order was shipped especially on a Sunday! They even upgraded my order to express shipping at now extra charge.
Matthew
10/20/2013
This makes my second purchace of a receiver style hitch for 2 different vehicles now. The first was a couple years ago, and this experience was just as easy as I remember.
I always recommend etrailer!
Rob
10/20/2013
I like your variety of products, your service and info viedos,also your prices.
Robert
10/20/2013
Etrailer has phenominal customer service. Other companies can learn a lot from them. Fast delivery, great prices, quality products. They have it all.
Thomas
10/20/2013
UNLV Hitch Cover is perfect. Arrived in a timely manner and was packaged great. Looks good on my car too!!
Anita
10/19/2013
This is my 1st order from you folks, and I couldnt be more pleased. The ease of the order, the emails about receiving, processing, and shipping the order was first rate.
Thanks so much, Dick T
Fort Clark Rv Park
10/19/2013
Great on-line retailer. I found just the item I wanted. Terrific communication with good pricing and delivery charges.
George
10/19/2013
What a site !! Easy to find stuff, excellent pricing and customer service follow-up is great.
Thanks
George
10/19/2013
I was very happy the my dealing with etrailer. There web page easy to navigate. I liked the video showing how to do install. I had hitch installed on my Ford 150 FX Truck in less than 20 minutes.
James
10/19/2013
Outstanding company to do business with fast shipping and very resonable price on a great product.
Jeff
10/19/2013
Super fast and courteous service!
Kathy
10/19/2013
I am impressed with the service I have received. All of the people have been knowlegable and helpful. I will in the future go to Etrailer first
Norman
10/19/2013
Fast, friendly service.
Robert
10/19/2013
Excellent customer service and shipping. Im very satisfied with e trailer. I will be back for more.
Ronald
10/19/2013
I was extremely impressed with this company. This is the first dealings with them, but they had the items I wanted and completed the order and delivery much faster than anticipated. I highly recommend them. I look for good service good service that is over and beyond what I expect when I deal with companies and I do not give a great rating unless I find that good service. I would give them a great rating..
Steven
10/19/2013
Excellent products, prices, and service. I would highly recommend eTrailers
W Kristine
10/19/2013
I think what all of you do is just the best. I have not had anything that was not right and when I needed help with a problem your company website helped every time. I have told so many friends about your company. The prices are always the best I can find for what I am looking for and the items arrive when I am told. Thanks.
William
10/19/2013
shipped same day easy to use website
Duane
10/18/2013
very good price and low shipping cost
Jacques
10/18/2013
I purchased a trailer harness for my 2012 GMC Canyon. First I read the Reviews and was impressed with what everyone had to say about Etrailer. I ordered the harness and it was delivered sooner than they said it would be. I installed it in less than 30 minutes. I dont have a trailer to try the lights out on right now, but I feel very confident that it will be just fine. Thanks etrailer.com
Jess
10/18/2013
Wicked fast shipping, quality products, good prices, and excellent customer service.....will do business with as often as needed.
Matthew
10/18/2013
Ordered about 3PM Wednesday, and faster than a speeding bullet the package was on my doorstep just after 2PM on Friday. Less than 48 hours!! Good products, good people, fast shipwhat more could you ask for???
Richard
10/18/2013
I am very pleased about my online shoppiog experience and very impressed by the communication efforts from eTrailer. I look forward to receiving the parts and installing them on my boat trailer. I appreciate the free shippiong and the shipping upgrade. You folks make custormer service a real treat. Thank you.
Robert
10/18/2013
The Curt Hitch, item #13456, works great. I was not sure about the fish wire part of the install but after speaking with Matt at etrailer it was easy. From the time the hitch was delivered it took less than 1 hour to install on my Land Rover LR4. Having a extra set of helping hands also made the job easier.
Stan
10/18/2013
salesperson Sabrina very friendly and helpful.
very positive and will return as additional requirements come up
Ted
10/18/2013
Very professional, could not have been better in any way! The order was completed accurately and quickly. I was kept informed right up to delivery. It was apleasure to do business with people that care about customer service.
Thomas
10/18/2013
Very polite, knowledgeable, and effective customer service.
Ben
10/17/2013
Kinda bummed me when I received an email stating the item was out of stock after I ordered it, But I understood the fact that It was the manufacturer not Etrailer.com. The level of customer service was great, I received updates about once a week on my order status. Once the hitch hit the U.S. I had it within 2 days. The assembly went smooth and it looks and fits great on my wifes HHR. The 1st hitch I purchased for the car not from Etrailer sank to the ground when I stood on it, The raised tongue keeps it well off the road and the adjustability of how close it the bumper I can get it is also very nice!! I will do business with Etailer.com in the future if I ever need another towing product for either of my vehicles. Thanks!
Bryan
10/17/2013
Excellent service. Fast delivery with good packing. Really liked the easy way in which I could track the shipment. First company Ill check with on any future towing needs.
Charles
10/17/2013
Good Website, many choices, easy to use. The order was processed in a timely fashion.
Very Pleased. Will most likely use etrailer again.
David
10/17/2013
eTrailer shipeed my items quickly and were received as advertised...great experience...went above and beyond in customer service.
David
10/17/2013
Fantastic! My order was received in two days.
Dick
10/17/2013
My experience with etrailer has been very favorable. I really appreciate the knowlegeable associates and friendly service.
Jim
10/17/2013
Exactly what I needed easy to install trailer wiring harness
Matt
10/17/2013
Wow, I thought Amazon was good. Ordered today.
Already three emails on shipping progress and order is shipped. Even got a nice perk on the shipping that was not advertised.
Thanks very much etrailer.com, will be ordering again soon.
Pat
10/17/2013
Order arrived quickly and in good condition. etrailer is a very good company to order from. It took about 15 minutes to install the hitch once the vehicle was raised up off the ground. The hitch fit perfectly and looks real nice on the van. I highly recommend etrailer.
Ralph
10/17/2013
I was amazed at the speed, knowledge and accuracy of Lexus G. at eTrailer when I called her. She helped me quickly and got the parts I wanted shipped the same day. Kudos to her and the company.
Terry
10/17/2013
Great Service! Wish all companys were that good!Keep up good work! Will reommend to everyone I know. Went way beyond what was expected!
Virgil
10/17/2013
Just placed my order last night and already have received excellent service! Smart marketing with customer orientation is a very rare find these days!! Also, a friend of mine recommended etrailer because of their superior customer service and I am finding out why :
I give etrailer an A+!!!
Allison
10/16/2013
Once Again the staff at etrailer have out done themselves.
I placed an order late this morning and its already being shipped out. Im so impressed with the quality and customer service in which you all provide with every order I place.
Andrew
10/16/2013
Very speedy, responed within a few hours.
Brian
10/16/2013
Great Customer Service, very helpful and was able to coordinate a delivery schedule with me at my convenience, will definentily buy from them again, shipping was very prompt! thank you e trailer
Brittina
10/16/2013
Etrailer is great to deal with,I cant believe how fast they can ship things out. I will certainly tell other people about them. Thanks again.
Burton
10/16/2013
holy cow those boys and girls can ship fast !! Great service !!
Carlo
10/16/2013
Great Service!!!!! Fast shipment!
Clayton
10/16/2013
Great price and the both wheels were delivered on time. Wheels packaged in a box to prevent damage and arrived in showroom condition. Wheels are for a coleman pop up camper and should work well. I priced around town and no one came close to the price to include shipping.
Donald
10/16/2013
Great service with very fast shipping.
Edward
10/16/2013
Great people. Great service
Frank
10/16/2013
Very good service. Happy with all aspects of the purchase experience.
James
10/16/2013
Im new to towing and needed advise and the right product. eTrailer was great to deal with. The items I ordered were in stock and literally shipped in a matter of hours after I ordered them. The web site is also great. I really liked the videos. Im not one who likes to read instructions so I used them more than the instructions. Keep up the good work. I just placed another order. Im confident that the experience will be as good as the past.
Joe
10/16/2013
Outstanding prices, service, selection web site, shipping, and communication. I do a LOT, a LOT of internet shopping… nobody does it better than this company. Amazing!
John
10/16/2013
Helpful staff. Great website which I visit often.
Justin
10/16/2013
Great customer service. Had some parts missing but they resolved the problem right away. Thank you so much!! Very happy customer.
Orlando
10/16/2013
Great instructions. Easy installation with some help
Looks great.
The car dealership wanted $492 to purchase and install
Great savings
Robert
10/16/2013
100 OK......Great service, thank you
Rodger
10/16/2013
Jan was very helpful in getting me all the parts I needed that were in stock. Certain items i wanted were out of stock so I had to substitute. It would have been easier if all items were in stock.
Ron
10/16/2013
I was shopping for air bags for my 07 Dodge 1500. Great web site loaded with all the information you will need to make a good decision. Quick to ship, great prices and tutorials. What else could you need.
Steve
10/16/2013
Excellent service and very prompt shipment. Thank you.
Steven
10/16/2013
etrailer always gets it right the first time. This is the first place I go when I need trailer or any sort of cargo mgt parts. Tons of things to choose from.
Terry
10/16/2013
Awesome delivery time from warehouse to my house. Communications was outstanding. I look to buy again soon.
Victor
10/16/2013
Good experience. Prompt handling of order and shipment. My compliments to your staff
Walter
10/16/2013
Great purchase fast shipping and item was as described. Will shop here again.
William
10/16/2013
Very easy to find the right ballmount for my vehicle.
Ben
10/15/2013
So far everything is great,
Carroll
10/15/2013
etrailer you have never let me down. I buy your pintle hook combos because of the quality. As for your customer service I rate that to be a 10, you are always there to help me when needed, and I receive my products fast and intact. GREAT SERVICE...I recommend etrailer to all my customers. Darlene P.
Darlene
10/15/2013
Received my order today, Quick delivery and exactly what I needed. Very easy installation1
Irving E
10/15/2013
Excellent service
Had what i needed fast shipping
Will definitely buy here again
Business done right !
John
10/15/2013
thanks for great and fast service
Lawrence
10/15/2013
I will be shopping here all the time...good service and great products…
Marcus
10/15/2013
etrailer.com does it again. excellent service and a price match to boot. delivered early and the product is working great.
Mark
10/15/2013
Fantastic service! Customer service will go the extra mile to make sure you get what you need.
Michael
10/15/2013
My experience at etrailer.com was truly a pleasure! They went above and beyond to ensure I received remarkable service and my products were exactly what I wanted. From the time of placing my order to having my products in hand, I was informed and delivery was quicker than I could ever had imagined. Thank you for such great customer service! I will definitely recommend your business to friends.
Nicholas
10/15/2013
I recently ordered a brake controller, Rose was very helpful and made the order prosess very easy!
today I ordered a weight distrabution hitch, and Jenifer was also velpful and friendly made ordering a snap!! you should be proud of these people they are very good at their job congrats.....
thanks agin Rose and Jenifer.......
Paul E
10/15/2013
This order shipped in less than 12 hours. Simply AMAZING service. Now.... hoping that the product I ordered is what I want. What a great retailer!
Tim
10/15/2013
This was the smoothest online purchase I have encountered yet. Articles were delivered in a couple of days, Parts ordered were parts received and installation was a snap. The online videos were great. Will happily shop there again.
Timothy
10/15/2013
I ordered the front tork lift tie downs for my F150. They arrived about 3 days later, and were relatively easy to install. Good job etrailer.
Albert
10/14/2013
I had purchased a wiring adapter for my Mazda CX7. It failed after the initial use. etrailer replaced it with no problem. Great customer service, Great company.
Andrew
10/14/2013
So far, so good! My order shipped within an hour!
Bill
10/14/2013
Looks great! Big hit with my boyfriend!
Charlotte
10/14/2013
Arrived before promided. Found the box on the front steps at 5:00 p.m. and here I am at 6:00 writing a post-installation review. The suggestions of preparing the threads and using a 5 gallon bucket to support the hitch were very useful. Thanks, and 5 stars. Im very pleased!
Donald
10/14/2013
I have used etrailer.com many times and have they have always exceeded my expectations! Will always continue to give them my business in the future.
James
10/14/2013
Leaf springs and hangers showed up super fast. I live across the street from an Auto Parts Retailer - and etrailer.com STILL gave me a better price AND faster shipping!
Jeffrey
10/14/2013
Good job. Good prices and fast shipping. Thanks......
Kevin
10/14/2013
as always, it is a pleasure to deal with e.trailer. always professional, never any issues in resolving anything that may happen. and competitive if not better pricing than most. a 10 of 10 always.
Leonard
10/14/2013
The shipping and communication were very good. The product worked perfectly and the directions were very straight forward and easy to follow. Thanks for making the job easy and saving me money.
Michael
10/14/2013
I have ordered from you before and again you have bent over back ward for me and I like that. Yes i Will order from you again and again and you know what I mean.
Raymond
10/14/2013
So far I am very happy with service .
Thank you
Robert
10/14/2013
Shipped fast. Great products. The online video instructions made installing my hitch a breeze. Thanks for the great service. Ive already placed my second etrailer.com order.
Roger
10/14/2013
I had an enjoyable experience here with Etrailer! Fast shipment, good product, friendly & informed assistance! Plus it was all for a decent price! Shipping was up there , but a set of chains weighs a bit?! Both Nancy & Patrick are great people to work with! I will use their product & services again!
Steven
10/14/2013
Smooth transaction, items shipped and arrived promply. Thank you.
Tim
10/14/2013
Not only did they process the order on Sunday they shipped it too! Pretty cool, Thanks!
Charles
10/13/2013
I had a well-cared for experience at e-trailer, and would not hesitate to shop here again. I received several updates from customer service, when they item they were going to ship me was out at the manufacturers, and they posted me regularly till it shipped.
It took me 5 minutes to find what I wanted on their website. I would suggest that they have a confirmation page for credit card payments before actually posting the payment. I also would suggest that they upgrade their tracking service, which simply listed that the item had shipped.
Those are quibbles, though. I really thought the company did an excellent job throughout this order.
David
10/13/2013
Ordered a KarGard II . Item was in stock, shipped the next day and was received within the week ! Excellent customer service ! Kept me advised on shipping, tracking and confirmed delivery via email !!
Gene
10/13/2013
etrailer has everything I need, and the shipping is very timely.
Michael
10/13/2013
My experience with etrailer was the Best professional
One I have had in a long time . My sales rep. Jan made my ordering process a pleasure . The part was the exact one I wanted and she made suggestions of parts I hadnt thought about but needed. Thanks again for a job well done.
Alfonso
10/12/2013
awesome as always. parts shipped within 3 hours of placing my order. fast every time.
Art
10/12/2013
The last pair of bearing grease covers I bought from etrailer became rather cracked after being installed one year. I averaged using the trailer the covers are on about two the three times a month during summer boating season & somewhat less in the winter in North central Fl. They had not began to leak grease out or to allow water into the bearings, but it was prudent to change them for new as the cracks were getting progressively worse. I ordered three new sets in Sept. 2013. Based on experience with the first set, I expect to get 12 to 14 months use from the new ones given the same frequency of trailer use. At about $4.00 a pair & little shipping cost, I cant complain about the value.
Don B.
10/12/2013
so far very good
I have purchased an older cruiser and plan to
gut it. I plan on many purchases with you folks
in future months
a large project but with your inventory and help
I should complete this project.
As you know a boat is a continuing project.
Jeffrey
10/12/2013
Ordered on a Saturday afternoon and was shipped same day with upgraded shipping.
Great service could not be more pleased.
Patrick
10/12/2013
My first experience with etrailer was so great that my project trailer needed more items so the decision was an easy one on where to get the parts. Great website, selection and follow up service!
Robert
10/12/2013
These folks have met or exceeded my expectations every time. It is refreshing to find a business that does what they say they will.
William
10/12/2013
I placed order and thats when the good stuff started. I was given constant updates on my order. And once My shipment arrived it was in perfect condition. My daughter and I had them installed in an hour and a half. work great. no installation instruction but video available on their wed sight.
Aurbery
10/11/2013
hitch was shipped as promised, instaled in the time required, hitch looks good on vehicle. hitch and wireing harness made for the vehicle, with no drilling!!!!
Charles
10/11/2013
It was a smooth transaction,thanx Rose. I tried Bernardi first and their shipping policies are a p-i-the -a! I only discovered you after more research glad I did.
Craig
10/11/2013
The hitch fit like a glove, Wiring kit also went in without a problem.
Dale
10/11/2013
I love this company. Prices rival big box stores with the convenience of shopping from home, and delivered to your door. This is my third transaction with Etrailer and theyre undoubtably the BEST.
Darrel
10/11/2013
They were very helpfull and my experince was a good one.they shiped the correct hitch three days early.
Dennis
10/11/2013
I love this company, every order has been spot on and they will make sure there customer is satisfied!!!
Jenny
10/11/2013
Best service super fast delivery
Jose
10/11/2013
wanted to share that Jena is awesome, was looking at DT hitch but got Curt for SUV outback, Jena walked around and talked to service mgrs, went way out of her way and sent me a card, went to GA and got a big mountain Buck.
Lewis
10/11/2013
Awesome service.. Placed my order on Thursday around 1 pm.. Recived my order the very next day around 6 pm.. I live just outside of indianapolis .. That was with free ground shipping! Very very happy and will be a return customer!
Perry
10/11/2013
Shopping with etrailer.com was easy! I placed my order at around 2:30 P.M. The next morning I got an e-mail telling me my item shipped!! Great prices, outstanding communications and very fast shipping! Ill be sure and use them in the future! Thanks etrailer!
Randy
10/11/2013
Just received my first order from etrailer.com. Not exactly sure how I found you, but glad I did. Ordering process was simple shipment timely tracking great and the how to info was a good reminder of the right way to perform that routine maintenance. Thank you for the superb service.
Robert
10/11/2013
product arrived quickly and was well made.
Am very happy with transaction.
Please tell your supplier that the wires for the flat connector need to be at least 6 longer. Thanks and your on my favourites list.
Robert
10/11/2013
I ordered my part
and 38 minutes later I get an email from a guy named Joe telling me it shipped...
WHAT THE HELL TOOK SO LONG ?
:
just kiddin.
Thanks Joe
Thanks etrailer
I will use you again.
Ron
10/11/2013
GREAT SERVICE
Stanley
10/11/2013
I have ordered many times, company has great follow through, feedback on shipping and a real human on the phone lines.
Thomas
10/11/2013
I DONT KNOW WHAT PLANET THESE PEOPLE ARE FROM,BUT WELCOME.IVE BEEN A MECHANIC FOR 50 YRS AND NEVER SEEN CUSTOMER SERVICE LIKE THEY PROVIDE.AND I THANK YOU.
Tim
10/11/2013
Ordered a couple of items and was notified shortly after I had ordered them that they would be shipped and then got another e-mail stating the items were shipped and instead of my 5 to 7 day shipping etrailer adjusted the days to 3 to 5 shipping days at no extra cost to me which made my day. And all this in one day ordered in the AM and got an answer in the AM. ETRAILER is a site I would recommend to anyone looking for about anything. My was all towing items.
Tony
10/11/2013
My experiences with etrailer have been very good overall. The customer support team is incredibly knowledgeable, the product ion is world class and this order shipped instantly.
The only issue we had was an incorrect stock pull/ ship a year ago on a hitch. The CS team was really good about getting the RMA issued and an advance replacement out to me in time for our trip. So, even our not-so-good experience was actually quite awesome, mistakes happen, thats why us QA people have jobs.
etrailer.com is becoming the defacto-standard in trailering, so keep up the good work.
Chris
10/10/2013
Easy ordering process. Shipped FAST!
Dan
10/10/2013
There was an issue getting a part from a supplier, but I received several emails keeping me informed of the status. That was very much appreciated. Most people seem to ignore problems rather than dealing with them. I would much rather know of an issue so I can plan accordingly than be left in the dark.
Darren
10/10/2013
Great web site with good information including installation videos. Same day shipping is fantastic.
Dave
10/10/2013
Ordered a new winch for my boat trailer late Monday night on the east coast. I was surprised to get shipping confirmation less than two hours later!!.
Winch arrived Thursday, followed by a quick and simple install.
I couldnt ask for anything more. Thanks etrailer.
David
10/10/2013
Well. first off I do like the selection of cargo trailer parts. Navagation of your site seems easy enough, though some items show up in different places than where you think they would be. As for your prices, well, theyre really good when you match them with the free shipping. I really like that you expidited my shipping, great touch! You carry most of the item that I purchase all the time which makes my life much easier. I don’t have to leave the shop to pick things up, they get delivered straight to the door. This is my first order with you so hopefully thing go very well and we continue to do business together fo a long time. We have over 40 trailers from 38 goose neck to lowboys to the smaller cargo trailers, its nice to find a site that caters to most of our needs.
Earl
10/10/2013
Found your website very user friendly. Ordering process was seamless and product was received in a very timely manner. Detailed description of product was very helpful. Anyone owning a trailer, homemade or otherwise, should visit this supplier.
Edwin
10/10/2013
Awesome service, late afternoon help discerning correct part needed, good pricing and prompt shipment. Will do business with these guys again.
James
10/10/2013
Fantastic people to work with. They kept me informed via email the status of my order and either shipping dates or approximate shipping dates. In either case, when my order shipped, they informed me.
To top it off, they were so forthright, professional, and nice.
James
10/10/2013
This was my first experience using etrailer, and I was very happy with the product selection. Also, my order was expedited and arrived several days sooner than expected for no extra charge. I will definitely be using etrailer again in the near future for other purchases. Thanks!
Jeremy
10/10/2013
Mathew was great to work with. He answered all my questions, entered my order, & kept me advised of the order & shipping status. I was concerned about receiving my order in a timely manner but he assured me that my location was only a 2 day ship window. Thanks Mathew!
Joe
10/10/2013
E trailer had been great to order from. Matched a price and shipped next day. Manufacturer shipped incorrect part in mismarked package and E trailer took care of that next day!
John
10/10/2013
Shipping was upgraded and came fast!!! Gooseneck ball mount hitch came in tough box. Fits like a glove for my horse trailer!!! Thanks Etrailer!!!
Kay
10/10/2013
Good prices, quick delivery, friendly people. You guys do internet shopping the way internet shopping should be done!! Thanx for doing it right!!
Keith
10/10/2013
It was my first time buying from etrailer.com and I was very satisfied! The product arrived in good shape and very fast ! I will definitely buy from you again..thank you for such great service..
Lori
10/10/2013
I think you folks are super. Upgraded shipping status at no additional charge to me !!
I shall return to your site for future purchases.
Very efficient and professional.
Steven
10/10/2013
Excellent Service
Tim
10/10/2013
Pleasant customer service, follow through and knowledgeable.
I would definatly recomend etrailer !!
Wayne
10/10/2013
This is the third pleasant experience I have had ordering from E-Trailer. I havent gotten the tires yet, however I am expecting the same quality as the previous orders that I have placed
William
10/10/2013
the sales lady jan was very helpful she knows her stuff
Daniel
10/9/2013
Very easy to use Website. Was able to get questions answered live!! Great pricing. Just need to have a warehouse closer to the Northeast for faster deliveries.
Daniel
10/9/2013
I made my order in the afternoon and within two hours my order was on its way. Great service and I check around for price and etrailer had the best price by far. I will use them again.
Don
10/9/2013
I delayed reviewing the service and products from etrailer until I got the products I had ordered. Now that they have arrived, I wanted to provide a more comprehensive review of what I experienced.
I am starting a new business, and this requires percision - in what I plan for, what I purchase for, and how I execute my plan. I live in a very rural small town and a significant amount of my business is done on the internet.
Historically, my experience with online commerce has been rather hoe-hum. There hs been business that has stood out - unless it was for something bad. The website was difficult to navigate, or the purchase was difficult to consumate, or the product when received was not as I thought it should be.
These are the main complaints I have had in the past - and one or more of the problems occured in about 30% of my purchases. If everything went according to my needs - about 70% of the time - it was a relief, but I felt on real obligation to send a positive comment - because, frankly, I do not give extra credit for doing the right thing.
Then I found this site. How obscure - an online trailer parts business... I never would have thought that the best online shoping experience, the best selection and prices, ease of navigation, ease of transaction would have come form eTrailers.com - but, it did.
I have nothing but praise for this company - not just because they did the right thing in making things esier - but, also - because every step of the way the experience was above and beyond my expectation - This definately deserves extra credit and high praise.
Whoever decided to put this much effort and resource into the online presence deserve kudos. One request. Could you please send me the company name of who set up your presence? I would like them to help me. Customers deserve such a good experience.
Harold
10/9/2013
So far, I am extremely pleased. My order went out around 9PM and I got shipping confirmation within the hour - absolutely fantasitic.
John
10/9/2013
Ordering through etrailer is always a good experiance and great pricing. The website always has good descriptions of product and the customer service is A+. Will be using them for future purchases of trailer and truck parts.
Justin
10/9/2013
I had an outstanding overall experience with etrailer.com. I purchased a tow package for my vehicle, which arrived earlier than expected. A few days later I decided to look into purchasing a bike rack. I found the bike rack I was looking for at etrailer.com and it was $20 cheaper than anywhere else on the web. Not only was there free shipping, but I received an email letting me know that they expedited my shipping same day since I was a return customer. This company knows how to please customers and keep them coming back for more. Ill definitely be making additional purchases throught etrailer.com and I would recommend them to anyone!
Ken
10/9/2013
Excellent service and fast shipping to Canada.
These were replacements on an older carrier so I had to enlarge hole slightly to accept lock an easy fix
Will gladly buy from again
Larry
10/9/2013
Great product description and photos of product were exactly what I expected it would look like.
Laurie
10/9/2013
The ordering process was simple and easy. Finding the parts I needed was also simple. The blow-up pictures were a great help. Thanks. Peteb
Pete
10/9/2013
Fit just as advertised. Took me 30-40 minutes to install it. Slick fishing system.
Richard
10/9/2013
etrailer.com website is easy to navigate, view products and the checkout is quick and easy too.
Excellent 5*
Roger
10/9/2013
Shipped fast, great price!
Shane
10/9/2013
Very impressed with the site and the fast shipping.
I will be back
Stephen
10/9/2013
Wow what fast friendly Service, you guys dont fool around!
Thanks.
Walter
10/9/2013
Great customer service
Allan Lee
10/8/2013
Fast delivery, Quick install, Would buy from this company again and recommend others to buy from here as well
Craig
10/8/2013
I can not believe how fast everything went. Got online at etrailer.com and moments later I was done, and before I could check my e-mail address my item already had shipped. This was the quickest purchase that I have ever made. Keep up the great work etrailer.com, I will tell all my friends and family to go to your web site when they are looking for anything.
Darrell
10/8/2013
I order a bed cover and it was delivered with in two weeks. I have not installed yet but plan on it this weekend. I plan on ordering other parts from this company in the future they did a great job.
Dominic
10/8/2013
You guys saved the day, and Alicia on the phone made it possible! Thanks so much for the perfectly simple, informative site, great prices, and incredibly fast shipping. But most of all, thanks Alicia at CS for making sure it all worked out, she even advised me to remove an item I did not need. Love to find such great people and companies still doing business, etrailer has my loyalty and recommendation for sure!
Gabriel
10/8/2013
Susanne was a pleasure to do business with.
Jack
10/8/2013
Received my barrel clips today. Just over a week to ship to Canada, thats fast & shipping costs were very reasonable. These clips worked perfect for my plastic trim on my running boards. Really a game saver for me, thanks a million.
Jonathan
10/8/2013
I had additional questions about the product I ordered. The person I had called was able to answer my questions and I placed my order with her. Very good experience with etrailer.
I have ordered from etrailer in the past and will likely order from then again.
Joseph
10/8/2013
Finding the right items needed was quick and easy. After checking several other competitors, the prices were very competitive and Kevin @ etrailer even upgraded my shipping at no extra cost. Whats not to like?
Mark
10/8/2013
As a source for anything relater to trailers, I have only accolades for this company! Quick processing of orders and wonderful followeing of the order till I receive my items and taking care to make sure I was completely satisfied. Great Job Etrailer!
Russ
10/8/2013
Got the product light up hitch cover in a timely manner. Works great!
Scott
10/8/2013
The customer service is awesome. I placed the order and it was shipped within hours. I will definitely order from etrailer.com again.
Stephen
10/8/2013
Was great doing business with you..
Product was out stock but as soon as it was sent
I have done business a few times and prices were good
I would have no problem telling others to use Etrailer
Stephen
10/8/2013
It was really nice doing business with you !! Profuct was well shipped and attention to tracking was fully detailed. Its hard yo find companies that dont fraud over the internet. Etrailer.com 100% real 100% awsome !!!
Alan
10/7/2013
I dealt with a very nice lady named Regina who was very helpful, professional and polite
Bruce
10/7/2013
Great communication. Let me know when it was shipped and upgraded my shipping. Thanks everything w them was great. Whos the shipper though cause I tracked my package. A tow hitch in on a Friday am 722. Amd its Monday now around 9 am. So your shipper is negating all your positive work. But still highly recommended. Great service. Is the shipper. Ups cause usually theyre great. I hate USPS They are horribly late. Always
Daniel
10/7/2013
Your web-site is easy to navigate and user friendly. Your products are top quality and your prices are among the best Ive found. The free shipping was a great surprise and a large consideration when making my mind up to order from you.
Donald
10/7/2013
I just finished installing my second hitch from etrailer. This one [Curt] arrived ahead of schedule, is of high quality, and is straight forward to install. The shopping and installation experience was excellent. And whoever came up with the idea of fishwires tailored to a particular bolt size as supplied with the hitch kit, deserves a round of applause: I almost laughed out loud as the fasteners popped into place!
This hitch was heavy [35 lbs]. I put the car rear wheels up on 6 ramps, which turned out to be an ideal height. I was able to support the hitch on my knee while I used one hand to prevent bolts from disappearing up into the frame, and the other hand to thread the nut. Also the ramps put me in a good position to apply the required 110 ft-lb torque to the nuts [with one foot hooked around a tire to keep me from sliding toward the torque wrench!]
Would you recommend etrailer.com to a friend? Yes
Edward
10/7/2013
Second time using these guys. All I can say is they are supper!!!!! I will use them again, again and again.
Gary
10/7/2013
Did a lot of search for easy to install trailer hitches and I must see after watching the instructional video regarding install I was sold. Placed my order at 0900 and it was shipped by 1300. Cant beat that kinda turn around time.
Ivan
10/7/2013
fast, easy, but sorry i have to say that i thought that the shipping and handling was kind of high
James
10/7/2013
e-trailer.com has it going on. Very fast response in the orders and I will recommend them to my friends.
I will use you again.Thanks for your service.
Jay
10/7/2013
Wow. I placed my order about an hour ago and just got the shopping information and tracking number! Pretty awesome service in this day and age!
John
10/7/2013
This is my second order from etrailer.com. Both times, the product I ordered was exactly as described, arrived on time, and in good condition. What impressed me the most was the excellent communication from etrailer regarding the status of my order. Thank you!
Karie
10/7/2013
WOW! Fast and easy shopping...got exactly what we wanted and quickly too! I would shop here again in a heartbeat! Great job yall!
Kimberly
10/7/2013
Arrived in 2 days, packaged very nicely and the lights work better than OE. Very pleased and will order again.
Mark
10/7/2013
Very professional, goes beyond to satisfy customer needs.
Paul
10/7/2013
thats fast shipping ! thanks guys ! had a hard time finding this item on line . googled every way i could think possible . called around for custum install and got sticker shocked . ended up back on line and finely found you folks. thanks for you help ! your in my favorites now.
Richard
10/7/2013
I am an ocean tug master with 37 years experience towing in harsh conditions. I appeciate the need for a substancial safety factor in every peice of towing gear - your towing system is truely only as strong as its weakest link. This 10,000 lbs double receiver with a 400 lbs tounge weight rating is the best I could find anywhere on the market and etrailer offered it at a 33 discount plus free shipping because I ordered it with the Master Stainless 4 lock keyed alike set .Etrailer helped me set set up my toad for towing and I saved a bundle with their expert advice. Their short shipping time has been simply amazing along with their prompt replacement of a damaged item.
Thomas
10/7/2013
Im a very satisfied repeat customer of etrailer. Their experienced staff can give you the right answer the first time. They will follow thru till you are completely satisfied. Super fast shipping at reasonable rates. Thanks etrailer! I recommend you to all of my sailing friends that have trailers. PS Wiring kit for Toyota Matrix was the easiest install Ive ever had.
Byron
10/6/2013
So, so good. No complaints, although I have yet to receive the mirrors I ordered.
James
10/6/2013
Seems great for selection and service!
Kenneth
10/6/2013
Outstanding! I received my item in less than 24 hours after I placed the order. Thanks.
Robert
10/6/2013
They had the exact items I wanted/needed. Plus, I ordered on a Friday evening and they not only shipped on Saturday but they were also able to upgrade the shipping at now additional cost.
A++ for E-Trailer
Andy
10/5/2013
I have purchased several Items from E-Trailer and have found the experience to be exceptional. I have purchased item both through the web site and on the phone and have not been disappointed. I’ve received the items in a timely matter and on a couple occasion they accentually expedited the order without any prompt from me.
Carl
10/5/2013
E-trailer is great, products are top notch. BUT, UPS is terrible at getting my orders to me expediently. Always 2-3 days later than it is supposed to be.
David
10/5/2013
Great selection, helpful information, fast service, low prices. Were very pleased with our first order! We will definitely keep you in mind in the future!
Jeff
10/5/2013
I was very pleased with the customer support, and pleased with the product I ordered. The online installation video was very helpful. Thanks
Joe
10/5/2013
Best people in trade
Lester
10/5/2013
Had what I was Looking for.Kept me well informed of shipping progress,
Very Fast delivery.
Michael
10/5/2013
Easy, Quick & at a good price ! Thats why I bought two..Saved on the shipping..Thank You George & Scott..
Patrick C
10/5/2013
My order was processed fast and I received my free shipping item on time. Great service.
Stephen
10/5/2013
excellent service, very fast shipping and a complete and undamaged order, thank you for your service on my order.
Bj
10/4/2013
Best experience buying from Etrailer
Smooth transaction.Thank you.
Catalin
10/4/2013
Wow. My order was shipped within within three hours of placement and conditions allowed my shipping selection to be upgraded for free. This is what good business practices and customer service are all about!
Douglas
10/4/2013
E-trailer is awesome! First time customer and I am very pleased with the customer service that Joe provided! Quick shipping, great prices, unrivalled customer support. Thanks a million and I will most definitely be back!
Nathan
10/4/2013
Great customer service fast and speedy shipping was a pleasant shopping experience.
Robert
10/4/2013
Easy to deal with. Thanks
Rocky
10/4/2013
Ordered hitch and wiring harness for 2004 Toyota Sienna by phone. Talked to Bridget A. Who was most helpful and efficient. She confirmed application to my vehicle and that it was in stock and advised that it would ship immediately. Should arrive in 48 hours and it did.Received three emails confirming order and info on how to track it. Arrived in excellent condition without any problems . Will definitely order from this company again.
Roland H
10/4/2013
Vrey good service
William
10/4/2013
Just ordered some stuff off the website, and got a reply saying that is was shipping out already, and they moved my shipping date up at no extra charge. I havnt got my stuff yet, but I am already very happy with everything.
Daniel
10/3/2013
First time shopper with eTrailer, but it wont be the last. I placed an order over the Internet, but forgot to add something. Called customer service, no waiting, and they were not only friendly, but very helpful, and even made a shipping suggestion that saved me money. The items were in stock, and shipped in less than 2 hours after I had placed the order. Exceptional service, in these times where customer service seems to have all but disappeared. Very impressed with eTrailer and the people that work there. Thank you!
Dean
10/3/2013
The company is very efficiency and the service is good.
Dr. Howard
10/3/2013
I liked the wide selections and the side by side comparison tool. The web site was easy to locate the items I was interested in.
Ed
10/3/2013
couldnt believe how fast the order was shipped. pleasure doing business with people like this.
Harry
10/3/2013
Wanted a support pole for my 16 foot canoe to plug into the front receiver on my truck.
Checked etrailer.com and found 2 or 3 possibilities. Thanks to the detailed info provided, I was able to choose the unit that would exactly meet my needs. On top of that, the price was very competitive, shipping was free and it shipped the same day I ordered!
Ive used etrailer.com for a number of my truck/trailer/RV needs and theyve never disappointed.
Hugh
10/3/2013
I had a question about my trailer hitch installation that all my local hitch installers had no answer to. I ask e-trailer and Michael responded quickly with an answer . I had my hitch installed today with the parts Michael recommended and everything went smoothly. without e-trailers help I wouldve had to purchase a new hitch. parts were at my house in less than 48 hours from the time I placed my order.
thanks e-trailer !
James
10/3/2013
Rebecca N at was one of the most helpful representative I have ever talked to on the phone. She answered my questions, was informative, helpful, clear and kind. She followed up personally and in a timely manner. I cant speak high enough about her service. This is my second purchase with etrailer.com and her service just sold me on using you guys even more in the future. Very well done!
Joel
10/3/2013
It's a crank handle. No biggie, but even mundane products deserve great customer service and etrailer provides it. During a recent trip we dragged the horse trailer into several truck stops hoping to get a replacement for the rusted mess we'd been using for too long and were disappointed that none were available. From the couch at home a few clicks found what we were looking for and the box materialized on the front porch just a few days later. Thanks!
Richard
10/3/2013
reasonable prices and very instructive videos for installation thanks
Sorin
10/3/2013
The people on the phone were very knowledable. The payment process was quick and easy. Very friendly staff.
Sue
10/3/2013
Item arrived very quickly. Unfortunately, I ordered the wrong bolt! Entirely my fault! Pretty stupid on my part because I could have found my instructions for the rack, determined the model I own and then ordered the proper item. Meanwhile, etrailer was excellent - great communication (order acknowledged, shipped, how'd we do, etc.), fast shipping, good packaging. Too bad they can't anticipate stoopid...But I will be ordering the correct item right away.
Ted
10/3/2013
Great communication! Shipped very fast.
Thank you
Andrew
10/2/2013
I was impressed with the ease of ordering and how fast the part arrived. My customer service rep Bridget was very kind and helpful.
Anita
10/2/2013
I stripped the u-bolts on my kayak rack and was worried I had completely ruined my set up. Couldnt find replacement parts anywhere accept for here. Very satisfied with how quickly my order was shipped and Im glad I didnt have to purchase a whole set, just the individual parts I needed. you guys saved me a lot money and worry, thanks!
Dan
10/2/2013
I recently purchased a hitch and harness and wow. So easy to install. I think it took me longer to find the right factory plug than it did to install everything. A Toyota has 4 different factory plugs all in the same place. But I got the right one. Thank you for making it so easy. Dan
Daniel
10/2/2013
Always seem to find the items I need at your site. I appreciate the drawings /diagrams of the wiring layout.
Dennis
10/2/2013
Exemplary and outstanding Customer service! Thanks etrailer!
Diane
10/2/2013
Absolutely expert customer service! Great value with locks and rack MADE the buy decision for me.
Donald
10/2/2013
Great website.
Frank
10/2/2013
Great service with quick delivery.
Gary
10/2/2013
I Love shopping with your company , fast service , e-mail updates on my order and always in stock on the items I want . All Ive ordered have been of excellent quality and will continue to shop your site .
Thanks for making it a great easy to shop experience .
Gordon
10/2/2013
Easy to work with!!! Went out of their way to be sure the item was correct before I ordered it. Thanks!!! I will definitely order from etrailer again!!!
Greg
10/2/2013
A very nice website shopping place.
I received my order today, very good service.
Thanks for the free 3 to 5 Day Express Shipping at no additional cost .
I will reccommend you, thanks.
James
10/2/2013
mirror were easy to install great product A++++ thanks John
John
10/2/2013
Ordered my part and less than two days it was at my door.
Very quick shipping and processing
Kenny
10/2/2013
Great product ..... And very fast delivery ... First time ever ordered from you guys
Linda
10/2/2013
Great service and they have what you need in stock unlike other web sellers
Mark
10/2/2013
Great got my product in one week great service couldnt believe it
Melvina
10/2/2013
Product is as described and arrived quickly. Email updates on the status of my order were a nice touch. I am repeat customer and that wont change in the future. :
Moira
10/2/2013
Ordered Yakima Through bars with Forester fit-kits and locks. Shipped on time but pack was crushed and taped back together. Maybe when adding fit-kit? All gear exceptionally well designed/produced. Excellent value compared to OEM and alternatives. Installed easy enough and seems sturdy. Test drive was noisy because all windows were down at 70+. Couldnt tell if bars made any of that noise. Summary: Very pleased from online ordering, shipping, cost down to product quality. No load testing yet but only expect to haul a small 40 lb Kayak.
Robert
10/2/2013
etrailer operators are so professional, polite and efficient. I wish that the Federal Government had these standards.
Steve
10/2/2013
Great videos, super fast shipping, very impressed with this company.
Steven
10/2/2013
It seems like youre dealing with family when you do business with these people. They respond quickly, and go out of the way to give you even better service than you thought you were going to get. You will be very pleased you purchased here.
Thomas
10/2/2013
these people go above and beyond in customer service.i was honestly amazed . thank you so much
Tim
10/2/2013
My order was delivered quickly thank you
William
10/2/2013
Great service!!! I was tempted to buy something off another site that may have been cheaper, but all of the reviews for great service and my need to get the cargo bag ASAP was what finally made my decision. Im so glad I did! They had me my product two days before I absolutely needed it and didnt charge any extra shipping. I got several follow up emails on shipping status and making sure I was happy with everything, and I am!
Alan
10/1/2013
I needed to improvise a different mounting system to secure a roof top cargo carrier to my cross bars as the mounts that came with the basket made the cargo carrier sit too high. I knew etrailer had the parts, I just needed the dimensions of each part for a proper fit. I called etrailer 2 times and was unable to get the needed info, they passed me to other people who were too busy or didnt know the specs. On my 3rd call, customer sales rep Laura H. answered and was able to help me. She walked over to the warehouse and then called me back. Then she called the Manufacturer and called me back again. Laura spent about an hour getting the specs together so I could purchase the right parts. She was fantastic, and turned this process around from bad to great. etrailer needs more people like Laura H. who went above and beyond to help me. Ill be a lifetime customer due to Laura H.
Thank you Laura, Don G.
Donald
10/1/2013
I stumbled upon this site through a search engine and could not be more pleased. I had noticed cracking of my enclosed trailers vent cover and went to the manufacturers website first. They only had the full vent replacement and would have cost me more than twice as much as the cover I purchased here. Fast to ship and very well packaged. I received my order in 5 days using slowest shipping method and that was because of the weekend. Lots of email communication from etrailers.com letting me know the status of my order and even tracking. I have already shared this site with my trailer owning friends and would highly recommend them to anyone!
Douglas
10/1/2013
Great service would use you guys. Again thanks
Gary
10/1/2013
Once again I had a great experience shopping at etrailer. I put a hitch and wiring harness on my wifes 2011 subaru this time and after watching the video I was fully prepared. Went smooth as silk! Thanks again
Gretchen
10/1/2013
I have never shopped at a on-line retailer like e-trailer. You guys are incredible!!!!!!!!!!!!!!!! I just ordered this wire- harness minutes ago and it’s already shipped. Again INCREDIBLE!!!!!!!!!!!
Jeffrey
10/1/2013
Second time Ive dealt with etrailer, everything spot on, great service...thanks Jena!
Joel
10/1/2013
Easier than advertised. made old cover like new. fast delivery. Thanks.
Joseph
10/1/2013
Great service and delivery times. I will be back for other items in the future.
Joshua
10/1/2013
I ordered a new brake/tail lamp for my trailer around 9:30PM and had received an order verification within a few minutes. The next morning at 5:00AM I had already received the shipping notice and tracking number. Very impressive response time!
Kenneth L
10/1/2013
Site has comprehenhive information, and is simple to navagate. Check out was easy, e mail for confirmation was quick and bike rack shipped the same day it was ordered. I hope the bike rack Thule th990xt works as well as etrailer.com
Thanks Mark B.
Mark
10/1/2013
I dealt with numerous people at etrailer from picking out the items to placing an order and all were outstanding. Very quick delivery receiving the product a day before it was promised. Would definitely order again from you guys without any hesitation.
Monte
10/1/2013
Order had a problem but e-trailer fixed it in a positive manner and sent the correct part out to me today..Very good customer service and nice people to deal with..
Ralph
10/1/2013
Fast service every time Ive ordered. A great selection of products, and the best prices Ive found. I have another order pending, as soon as I get all my items together. Great to deal with!! Will buy from again.
Ben
9/30/2013
Amazing...confirmation was immediate, shipped the same day! Great customer service. We will shop here again!
Bobby
9/30/2013
The install video was on the website. The products came fast and everything went in the vehicle as shown. It was very easy, worked out great.
Thanks etrailer!
Bradley
9/30/2013
Very user friendly website. Very fast response to order. Shipped the same day. Great followup. Would definitely recommend to others. UPDATE: My experience with trailer has been nothing but positive. From ordering, to delivery, it has been a good experience. I would recommend etrailer to anyone.
Carl
9/30/2013
Had a good experience ordering tube steps from CS Mark.
He was very helpful and diligent in finding the right tube steps for me. Tell him thanks.
Danny
9/30/2013
great product at a good price. great place for all your trailer needs. Thanks
George
9/30/2013
Excellent service !!! My order was expedited at no extra cost, arrived much sooner than I expected. The price was very good. Sadly, due to illness in the family, I wont be able to use the product, etrailer cheerfully accepted my return.
Harris
9/30/2013
`Great Service, great prices.. Order shipped within 30 minutes of placing the order.
Mark
9/30/2013
WOW! My order was shipped in like 2 hrs. This company follows up and takes care of business almost immediately! I just hope the product meets my expectations. I ordered wheel covers, so Im thinking they will work as advertised....lol
Mark
9/30/2013
The hitch for our Subaru Forester arrived very quickly. It took about an hour to install from start to finish. I took out the rear cover and used a small hand grinder to enlarge the bolt holes from the top. This made the job much easier than going from below.
Richard
9/30/2013
Ordering was easy and a lot of stuff I may want in the future. Reasonable prices and thanks for the shipping upgrade. Will refer my friends to your store. Only thing, tracking information does not come up when you put in the order number and zip code :- Thanks. . . Don
Donald
9/29/2013
Love this site. Not only can you get stuff for your trailer, I can get accessories for my jeep. Great customer service!!!
Jake
9/29/2013
I received my trailer hitch in 4days and it took about 2 hours to put on. I found it to be easier to put on than I thought.
Would recommend e trailer to anyone who would be looking for trailer hitch
James
9/29/2013
Ive always had good & quick service with etrailer.
James
9/29/2013
I order products on line but have never written a review. Your staff and customer service is outstanding. From the price to the follow up by *George who emailed me that my order was in stock and being shipped. Well Done job by All!!!
Keep up the good work
Jeff
9/29/2013
Shopping at e trailer was really easy. I quickly found what I was looking for and they shipped it faster than I was expecting. Thank you e trailer for exceeding my expectations.
John
9/29/2013
customer service and sales were great. shipping was fast. Had it in 3 days
Leonard
9/29/2013
The day my order was received [ 9/17 ] I received an email stating that some of the order was not in stock and that the supplier would be able to provide items for shipping early October.
The next email stated that stock was in and shipped with delivery expected on 9/30.
The third email updated the shipping date and I received the items on 9/27 only ten days after ordering.
I especially liked the ease of tracking and the animated map which seemed to show the exact location of the truck in route.
Richard
9/29/2013
I ordered my bike rack and received it the next day. I was gratefully surprised at the fast no hassle service.
Allan
9/28/2013
Etrailer had the best prices and was able to get free shipping. Debora H was very helpful and nice. She emailed me my order confirmation and tracking number within an hour of placing the order. I received my order the very next day only 25 hours. All items were as decribed. I will order from them again. Best experience ordering Ive ever had.
Eric
9/28/2013
I think the company has a great selection and excellent customer service.
Jeffrey
9/28/2013
I was greatly surprised at how much $$ you saved me over the dealer.
Dealer costs were $453. versus $258.
Come on now, we all need some help from time to time and ETRAILER is the placer to shop. I just opened my sons eyes also to service .pricing and the complete order.
Keith
Also expiditing the order at my request or sooner. GREAT,
Keith
9/28/2013
Good web site, helpful information, competitive prices, good delivery and service. Overall a very positive buying experience.
I purchased a wheel cover for my pop-up camper that has the smaller fatter wheels, 20.5x8x10. It was hard to find the right cover until I saw a customer review on the e-trailer site where a guy bought the Classic Accessories Custom Fit Spare Tire Cover - Model 1 21- 22 Snow White and it fit just right. It is indeed a great fit for my spare also.
Warren
9/28/2013
Blue Ox Sway Pro 1501. Transaction, price and shipping from eTrailer was excellent as usual. Blue Ox accidentally put the wrong latches in the box that was shipped to me, but one call to eTrailer and I had an RMA from Blue Ox shortly thereafter. Returned the clamp on latches for the bolt on ones I needed for my V-nose trailer took about 3 days. All on all, I am still a happy camper and will continue to do business with eTrailer.
William
9/28/2013
Purchased a Curt Trailer Hitch 13591 for a 2011 GMC Terrain. Shipping/arrival was faster than expected. Installation videos on the website were an enormous help and made the installation go much easier. HINT - clean the existing bolt attachment points on the vehicle as explained in the videos so you dont have to back them out the first time DUH. When properly cleaned, installation is about 30 minutes. You will need a second set of hands or can use a scissor jack to lift into place and hold it if you have to go it alone.
Great product, great price and great service.
Harry
9/27/2013
I found trailer.com while searching for a part I needed on a Sunday morning and was surprised when I found:
a not only did they have the part was hard to find this part,
b the price was the lowest I found, few had it listed,
c but they were open on a Sunday afternoon to answer my questions.
Amy was polite, professional and had complete knowledge of the information I needed. Delivery of the part was quick.
I now had their site saved in my website favorites and will search their site for future parts.
I highly recommend them.
James
9/27/2013
A friend of mine who works as a handyman recommended etrailer to me. I went online and was quickly engaged with all they had to offer that was specific to your own vehicle. I ordered a hitch which here quicker than expected which was also extremely easy to install. Ill definitely be using etrailer again!
Jeff
9/27/2013
All I have to say is WOW! I ordered the trailer hitch Tuesday evening and received it Thursday afternoon. Wow thats fast!!!! I put it on Friday morning and now Im ready for the weekend. Etrailer you surely will have my business and I will definitely recommend you to my family and friends.
Jerome
9/27/2013
This is the 2nd trailer hitch I have ordered from them. Both times it was easy and well done
Jim
9/27/2013
The stuff I need... its just plain there... at etrailer.com.
I find it.
I buy it.
I get it.
I install it.
.
I watch football.
John
9/27/2013
Wonderful prices, and great shipping. If only I could get the rest of my parts this easy.
Larry
9/27/2013
Very timely delivery. Exactly what I needed. Easy to find. Thanks.
Michael
9/27/2013
easy to place order, best price I could find, will see how tires last
Russell
9/27/2013
Love the how to videos. Made it very easy to decide which trailer hitch receiver was right for me. Could not be happier.
Samuel
9/27/2013
I think it was one of best service problems taken care of . they sent a new part and sent a pre-paid return label. Got good service & friendly service.
William R.
9/27/2013
I have ordered a Blue Ox and a brake controller from etrailers.com and the online shopping experience was great. I ordered the Blue Ox first and it arrived earlier than I really expected it to, and is a top quality product. I have just ordered a brake controller for my truck and am expecting the same quality. Thanks for doing such a top quality job.
Andrew
9/26/2013
Khaled B and George J provided nearly instant feedback on my order status, including notification that they recognized me as a returning customer and expedited my shipment to thank me. In the online marketplace this is a reassuring feeling that I appreciate, and I know I will be seeing my new hitch quickly even at the lowest priced shipping. I found a great price on my first hitch from etrailer which is still working like new for me, and was worried about the prices I was seeing for my new car until I rediscovered etrailer and landed another great bargain on a name brand hitch. Certainly not paid to say this, just a happy customer and I will tell my friends, thank you!
Andrew
9/26/2013
etrailer is great. I received my fifth wheel hitch and the hitch handle was missing. One email to them ,and the the handle arrived 2 days later. Awesome customer service!!!! Thank you Jeff, for your your prompt service.
Deanne
9/26/2013
Everything came in good time. All were as they were stated. Very happy with my order
Dennis
9/26/2013
The receiver hitch I ordered shipped in 70 minutes from when I placed the order. Person who took order by phone was very helpful. Fantastic!!
George
9/26/2013
Casey made my purchase very easy and quick she was professional and knew the products she was selling. the same day I ordered I received a conformation # and a tracking # so I can track my order. I have already recommended etrailer to a friend.
Gerald
9/26/2013
Great experience. The product I needed was instock, it shipped the same day I ordered, and etrailer upgraded the shipping for free. I couldnt be happier.
Heath
9/26/2013
We are very happy with etrailer!! The communication was incredible. Ricky was so easy to work with and kept us informed with our order the entire time. We would recommend etrailer to anyone, and we will be back with any of our trailer needs! Thank you so much!!!!!
Jodi
9/26/2013
super fast responce. Thanks
Josephine
9/26/2013
thought Rebecca was very good. It is a pleasure to work with someone who follows up and follows through.
Kent
9/26/2013
Great customer service and very fast shipping. I just wish you wouldnt staple your boxes, why dont you use tape? I scratch myself anytime I open a package
Kevin
9/26/2013
Good products and fast shipping
Mike
9/26/2013
it my first time and I findthe service very goog.
Pedro J
9/26/2013
Nik was very helpfull,friendly and fast at getting my order out.
Raul
9/26/2013
I purchased a R16 Bed saver for my Reese Hitch. There was some confusion on the correct Bed Saver , after a quick call to the help line the problem was resolved. etrailer sent the correct bed saver right away and every fit perfect. I am Very satisfied with the support and quick turn around of their products
Ray
9/26/2013
Packaged arrived in good shape. Order was complete and as described. Hitch went on easily. Good products and good service.
Richard
9/26/2013
All is good
The kit came quick, and installed just as smoothly
I had a worn out, miss match of parts on this trailer. Your kit made it look so good, I had to paint the rest of the undercarriage to match.
Robert
9/26/2013
Ordered the MIZZOU trailer hitch cap chrome and received it a few days later. LOVE IT, LOVE IT, LOVE IT!
The price was right, the ordering process was simple, and the product arrived in perfect condition. Thank you!
Sheila
9/26/2013
Ricky answered my questions and got my order out quickly. Very helpful and knowledge able.
Thomas H
9/26/2013
The hitch shipped faster than I thought it would. I received it with no problems. Installed today and I am very happy with the quality. Cant wait to load up my bike and hit the road.
Twyla
9/26/2013
quick and easy, the products fit perfect.
Casey
9/25/2013
Great transaction. Customer service is the best. Very satisfied customer.
Dennis
9/25/2013
The prices are very competitive, especially with free shipping. Having no prior experience with towing, I found their technical articles and FAQs extremely helpful in determining the best product for my application.
Order processing and shipping was extremely fast, making sure I had what I needed in time. Their customer service agents were also incredibly responsive to follow up emails.
All in all, very happy I stumbled upon them!
Jesse
9/25/2013
Good selection easy ordering fast processing and shipping. Highly recommend. Will purchase again from eTrailer!
Mike
9/25/2013
REALY NICE HELPFUL STAFF FAST SERVICE.
Robert
9/25/2013
The hitch arrived on 9/24. Thanks for changing the shipping time to a more expedient option! All expectations were met. Great customer service!
Robert G
9/25/2013
Amazing customer experience!!!! E-Trailer is now my new favorite vendor!!!
Rodney
9/25/2013
I put a trailer hitch on my 2013 Cadillac SRX and for a not very mechanic savvy guy that was by fair the easiest thing Ive ever done to a car. Got out my iPad and watched how to installs it on YouTube and had it complete in 30 minutes. Everything was precise and fit together perfectly, looks and works awesome. THANK YOU!
Ron
9/25/2013
Excellent service and good prices! Thanks.
Scott
9/25/2013
So far so good
Zach
9/25/2013
Very pleased. Shipped quickly. Installation was easy and fast. No problems and well fitting.
Benjamin
9/24/2013
shopping was easy. Order was easy as well. Shipping was fast! The thule roof cargo box was recommended by the unoffical honda fit fourm for my car. The video on etrailer showed how to put the box on the car and gave good detail. that is why I bought the product. Ill be sure to post a picture of the thule side kick roof cargo box on my honda fit once we get it installed.
Bonnie
9/24/2013
E Trailer is great. Huge quality selection and good pricing. One stop shop and shipping is quick!
Browsed around many sites and am happy I chose to go with etrailer and will again in the future!
Dash
9/24/2013
very reasonable prices, super fast shipping, great online shopping experience.
Evan
9/24/2013
Fastest shipping. Items went out the same or next day and I received them at my door two to three business days later. Fantastic. Good pricing and decent products. Thanks eTrailer!.
Fred
9/24/2013
WHAT A GREAT COMPANY TO DO BUSSINESS WITH. RECIEVED MY HITCH VERY QUICKLY,AND IT FIT. THANK YOU VERY MUCH GAIL YOU ARE GREAT, WHITCH MAKES THE COMPANY GREAT.
Gary
9/24/2013
Great! My order arrived today much sooner than I thought.
You kept me informed about the status of the order, and let me check track it when it had been shipped.
Thanks for a job well done.
James
9/24/2013
The electrical wiring for the car was really easy to install with the video as guidance.
The hitch took about 2 hours though. I did it by myself which added a little and knowing what I know now an hour or so would probably do it.
John
9/24/2013
Fast and cost friendly , would recomend and use again..
Louis
9/24/2013
Very pleased with the service we received. The parts are a perfect fit and were reasonably priced. Thanks for the emails that kept us informed of the status of our order! Mark Z.
Mark
9/24/2013
Great service and support
Mary
9/24/2013
My order received in good condition thanks.
Normand
9/24/2013
This site was soooo user friendly. I found exactly what I needed for my jeep and I even found a video on how to install it. I am a single grandmother and pride myself on doing for myself. Sites like yours makes it not only possible but pretty easy!
Patricia
9/24/2013
Great service. Fast delivery easy to navigate web site
Robert
9/24/2013
etrailer.com is my go to place for my RV needs. etrailer has great pricing, easy ordering, and quick shipping!
Stan
9/24/2013
I have ordered several trailer parts and have more to order. I rate E-trailer with a 10 out of five stars. Fast delivery and great parts.
Timothy
9/24/2013
Excellent web site. I will deffinently shop here for all my trailer products.
Trevor
9/24/2013
No Problems.
Daniel
9/23/2013
Terrific communications, great products and super fast shipping. I ordered this late on a Wednesday afternoon and received it by Friday afternoon. WIll definitely purchase from Etrailer.com again! There was a problem with one item I recieved, I contacted Etrailer.com, they asked me to send them a picture of it, I did and I had a replacement in just a few days. They even gave me an RGA number and paid to ship the damaged item back to them. Glad to do business with them, this is first time I have ever ordered from them and you can rest assured they want to please you and they did me!
Thanks Etrailer.com!
David
9/23/2013
I ordered a TowBar Bracket on the18th of Sept. and received it on the 20th which is excellent service. I will possibly order other things later.
Harold
9/23/2013
I recently bought a truck, and intended to tow something for the first time. The customer service representatives were extremely helpful, and patient with me. I had lots of questions, since I had never bought or used a hitch, etc. They made it much easier for me. Upon ordering, that also was a simple process, and a reasonable price for the items I purchased. One of my items was delayed, and they quickly contacted me, and kept me up to speed on its estimated delivery date. They are a very professional, and reputable business. Ill use them again in the future.
James
9/23/2013
Great service. Order was processed and shipped the same day it was ordered. Unheard of with other on line ordering.
Jim
9/23/2013
Etrailer.com had the best price and their shipping rates were very reasonable and timely. They also maintained contact via email until the package arrived. I was very pleased with etrailer.com.
Kenneth
9/23/2013
Fast delivery, everything I needed was included just a bit of confusion with cutting the heat shield.
Marc
9/23/2013
GOOD SERVICE
Michael
9/23/2013
This was my first time shopping at etrailers and I have to say that it has been the best experience Ive had with online shopping. Not only did they upgrade my shipping which arrived right on time, but they kept me up to date every step of the way. They even notified me that my shipment was delivered! All companies can ship quickly, but there are those few which stand out due to good customer service - here is one company which has been exceptional! Thank You etrailer.com!
Perry
9/23/2013
Would definitely order from this company again.
Super fast service and good prices!
Vicki S
9/23/2013
Ordered the Draw Tite trailer hitch receiver for my 2007 Honda Fit Sports and Swagman XC bike rack and packages came in less than a week with no shipping cost. Will definitely come back to buy more in the future!
Clifford
9/22/2013
Shopping at here is is a great experience. They have just about any item you want along with a great price and shipping is very very fast. I have their site bookmarked for all my trailer and towing needs.
Jimmy
9/22/2013
Not as advertised! Better than advertised! It was supposed to take 24hrs to ship, but my hitch shipped same day and arrived faster than expected. I wasnt going to leave a review until after I tested it, so I followed the videos instructions it took about an hour lowering the exhaust was a pain after that I attached my bike rack and bikes. The hitch worked great no issues on our 8hr drive to Florida. Great experience thanks.
Kenneth
9/22/2013
5 th time ordering and always extremely prompt service
Pat
9/22/2013
Incredible. Went to two local stores which was a waste of time. Easy to order and great videos on the page
Scott
9/22/2013
Was looking for bearing grease caps. Local store had two sizes - too big and too small. Etrailer had the right size and at a very reasonable price. I will definitely shop here again.
Scott
9/22/2013
Excellent service and good price, free shipping ,whats not to like? Thank you
Burton
9/21/2013
Thanks for the quick respond and sending the order.
Carel
9/21/2013
Best service and fastest shipping of anyone I have done business with -Ever.
Charles
9/21/2013
extremely fast shipping .....order was shipped within hours....and free upgrade for faster delivery. very much apreciated....
Elvin
9/21/2013
So far I am impressed with how fast order eas processes and shipped . I ll update when part gets here.so far so good
Frank M
9/21/2013
I have been overwhelmed with the speed in which my recent orders have been handled by your staff. For the life of me, I cant think of one thing you could have done better!!!!!
Gary
9/21/2013
Judy was all over it! Quick responses to inquiries and helpful. This is my third purchase from etrailer and never a problem. Thanks w
Jeff
9/21/2013
Ive had great experiences with etrailer, after placing several orders. Im new to boating & trailers, and am refurbishing a trailer built in 1974. I not a mechanic or anything like that, just a do-it-yourselfer. I had just started searching online for replacement parts for my trailer project, and found etrailer. They have had everything Ive needed, shipping is fast except for one item that was on back order from the manufacturer, and even that was only delayed a week or so, and everything has been as advertised, arriving in perfect condition. I even messed up an order on the quantity, I responded to the order confirmation email to straighten it out, and found that etrailer customer service had already called to confirm my orders, after they saw some duplication. Customer service is great, very nice folks who take customer service & my needs to heart. These folks and etrailer are great!
John
9/21/2013
Excellentl service! Greatly impressed!
Joshua
9/21/2013
Top notch company with oh so many items to offer!
Larry
9/21/2013
I ordered 1 Reese Semi-custom Base Rail & Install Kit For 5w-hitches -1 Primus Iq Brake Control Proportional and1 Brake Control Wiring Adapter and to my suprise I ordered it on a tuesday and it was delivered on that thursday 3 Days the parts and kits were as I ordered and I installed them the next Day. Thank You etrailer from your prompt and curtious service and Your advice as to what I needed to install my 5th wheel in my 2013 Dodge ram.
Michael
9/21/2013
etrailer hit it out of the park: best price, best customer service and the items I bought were exactly as advertised. I needed clearance lights for my 99 Class C RV. Could not find such an old item locally, so had to order on line. I hit the jack pot with etrailer. No complaints whatsoever. Makes me want to buy a trailer just so I can use etrailer again for something! :-
Pat
9/21/2013
Good easy online shooping picking proper equipment for a particular truck and fast free shipping. What else could you ask for. This was my 2nd hitch purchase from etrailer and both were good experiences.Great feedback and tracking letting you know every step of the way where your purchase is at. I like to see my order as soon as I summit it. I got a confirmation and it begins.Keep up the good work.
Thank-you for being organized and having a great web site.
Paul R
9/21/2013
Received Base Plate 199-5 timely and in good condition. Watched Video of similar vehicle before installing which was very helpful. Had no problems with installation. Contacted etrailer by phone and was very satisfied.
Richard
9/21/2013
Have ordered from you before, great customer service. Accidentally order a qty. of 2 instead of 1 yesterday, made a quick call and it was taken care of by Josh, simple and quick, received an e-mail that same evening showing that qty. had changed. Keep up the great service, much appreciated...
Kindest Regards…
Ron
9/21/2013
Great tire and fast shipping. Thanks!!
Thomas
9/21/2013
ordered a replacement knob for my yakima frontloader bike rack. etrailer.com had what i needed for a fair price, and shipped it promptly. works great. good experience with these folks. thanks.
Aaron
9/20/2013
Very impressive. I sent emails asking questions and recieved the fastest responses ever. The site itself is easy to navigate and gives enough information to know if the product is right for you. Definately a place I will return to for all my towing needs.
Bradley
9/20/2013
Exelent service good products and have there products in stock. My order shipped in less than twenty four hours.
Bruce C
9/20/2013
Fast shipping good deal
Bryan
9/20/2013
After placing the order, etrailer.com provides excellent communication about the order and delivery details, including tracking your purchase ! Delivery was very fast ! It honestly arrived before I thought about tracking it ! Thank you etrailer.
Chad
9/20/2013
Glad found etrailer. Pleased with all products received.
Speed of service and updates about orders has been great.
Charles
9/20/2013
Other websites need to take a lesson from you guys.Simplest site to navigate in , quick response time after order and quick shipping and communication all around. Ordered on a Sunday evening and received order on Wednesday.Outstanding.Thank you
Dave
9/20/2013
awesome!! just what I needed! fast!
David
9/20/2013
Ordering was so easy. Items were described in detail so no mistake when ordered. Shipping was very quick. Looking forward to receiving items soon.
Gary
9/20/2013
As always, very prompt & excellent communication
Harry
9/20/2013
The bumper fit perfect and is good looking. Came when said and had all the parts. Nothing negative that I could say. Did take some pictures but dont know how to put them on e-mail. Thanks Jim.
James
9/20/2013
This past purchase was the first time that i have purchased anything from your company. I am completely satisfied with the product,the cost and the fast shipping. I will be your return customer.
Karl
9/20/2013
lightning service and great communication. Superior customer service from this company
Keith
9/20/2013
It took me about 2hrs to install the hitch, I did it by myself. Used jack stands as support. The holes did not lined up, used muscle power and help from my wife. Overall, I like the condition of the hitch, it looks good on my highlander.
Luis
9/20/2013
best prices,fast shipping,what more do you want?
Michael
9/20/2013
We have made several purchases from retailer and I am always pleased with my experience. The knowledge available is amazing. Thanks again for another chore simplified!
Michael
9/20/2013
Wow! What an experience! First, I was able to purchase a Roadmaster baseplate to match the tow bar for my 2011 Chevy HHR. Isaved a bunch of money through etrailer.coms Price Pledge guarantee of 110 of the difference of a competitors sale price. Second, the customer service is exceptional. Laura H. brings back the lost art of excellent and courteous customer service through her expertise, patience and prompt replies to my numerous email questions. Third, the product arrived earlier than promised. And, Fourth, the baseplate was attached by my mechanically-inclined son in a few short hours and it fit like a glove! Thank you to Laura H. for all her help. I absolutely recommend etrailer.com to everyone with trailer/towing needs and I will definitely do more business in the future.
Robert
9/20/2013
I ordered these tires&wheels at noon eastern time. Eric,
E -mailed me later today to say he was able to expedite the shipping at no cost. The order should arrive in 3 to 5 days.
What a great company, there service & help is the best! My first order with E-Trailer was in June for trailer hitch receiver & wiring kit. It was delivered in a few days. The quality is top notch.
I highly recommend this company.
Roger
9/20/2013
I LIKE IT. I COULD NOT FIND THE PROPER SIZE TIRE AT ANY OF THE LOCAL STORES. EVEN THE MANUFACTURER OF THE TRAILER DID NOT HAVE THE PROPER SIZE. ETRAILER HAS EXACTLY WHAT I NEED.
Thomas
9/20/2013
Good prices. Good customer service. The only problem I had was my bumper being on back order. I was told AFTER I made the purchase 8/22 and the bumper just shipped 9/19. The bumper was on back order til the 10th and then pushed back to the 24th. It wasnt etrailers fault, it was westin, the manufacturer.
Vincent
9/20/2013
This company went above and beyond my
Idea of support. Trailer hitch was price low and high quality. Thank you for all your help.
William
9/20/2013
Always the best service!
Alan
9/19/2013
very helpfull and good to deal with.
Cameron
9/19/2013
Easier to find the parts I needed than at local shops and much better price. Shipping price reasonable and arrived quickly. Thanx
Daniel
9/19/2013
Great pricing and great service. My order was confirmed and shipped quick excellent.
Eric
9/19/2013
The Hidden Hitch for my 2011 Honda CRV arrived on time and was packaged very nice. I received it on Thursday afternoon and I installed it when I got home from work. It went on just like you said it would and looked great. My brother looked at it and asked me to order him on for his
Honda CRV. I am going to use it mainly for carrying bicycles
to the Greenway.
The sales person was very nice and helped me a lot with
my decision.
Howard
9/19/2013
Im extremely happy with etrailer.com. Ive placed 3 orders and they were all shipped super fast. Excellent quality products at great prices.
Htin
9/19/2013
Everything shipped as ordered, very prompt processing and the free shipping only took 3 days, Very pleased with the entire transaction.
James
9/19/2013
Hitch is exactly what I ordered. Watched the installation video on the order page to help with installation. Very quick FREE shipment. This is my second transaction with etrailer and both have been very easy.
Kyle
9/19/2013
WOW !!! That was FAST !!! Shipped the day of order ! Delivered from Mo. to E. TN. in 2 days! Great to do business with you. Wish more online companies were this accurate and responsive. Thanks Sabrina and all the folks at ETRAILER.COM !!!
Larry
9/19/2013
I have dealt several times through etrailer, and I have had nothing but the very BEST to say about them!
We have made several separate purchases, and the follow-up was impressive! We actually had no need to speak with anyone, because our orders were handled quickly, and the shipping was FAST, and cost appropriate.
I have already made several recommendations to friends to go to your site.
Melody
9/19/2013
Excellent communication, its appreciated!
Very quick communication and very clear.
Michael
9/19/2013
Shipped sooner than I was told,that was great. Ricky S was knowledgeable and pleasant to deal with, acknowledgement was sent when parts shipped so I could follow to delivery,good follow-up.
Richard
9/19/2013
Got what I wanted with no trouble. Anxious to see get the kit.
Robert
9/19/2013
my order arrived sooner than I expected and the cost of the items I ordered was much lower than the rv place close to me.the people at etrailer were curtious and helpful.i will use etrailer again.
Steven
9/19/2013
Excellent service. Extremely fast shipping. Pleasure doing business with etrailer.com
Tom
9/19/2013
Carla M is my hero. She answered all my questions, walked me through to determine what parts I needed and got the order shipped promptly. She is a great asset.
Thanks again Carla.
Arthur
9/18/2013
Never bought from etrailer.com but will from now on! They expedited shipping at no charge and were very courteous! Thanks!
Ashli
9/18/2013
Very well organized web site with a LARGE !!!! Selection choose from and a good set of reviews to expedite the ion process.
Give your web developers a raise.
Green
9/18/2013
Good prices. Items ordered were delivered very promptly and exactly as ordered. Staff was pleasant. Would recommend etrailer.com to others. Thanks guys.
Guy
9/18/2013
Very easy to find and order the parts I needed.
James
9/18/2013
Great service. Multiple emails on the status of my order. Fast shipping. Great experience!!!
Jeffrey
9/18/2013
I think this company deserves huge success. They sell quality goods at very affordable prices and go the extra mile to ensure satisfaction!
John
9/18/2013
Very positive experience. Sales help knows there job.
Kevin
9/18/2013
e trailer is a great supplier of parts. I needed a new 2in coupler for my log splitter. The original one never worked right and I found a replacement easily on the site. The communication and order tracking was excellent. Thx.
Kip
9/18/2013
I cant say enough nice things about the folks at etrailer! I will deffinately be back and continue to shop here for my CRV needs! Pat C. is amazing! I was unsure about my order when I got the confirmation email, so I called to make sure I had what I needed, and if it wasnt for her I would have ordered the complete wrong thing! Thanks Pat you are a life saver!! SHipping has been fast, and the transaction was very easy and smooth. If more places could do business as well as etrailer it would make things so much easier. I HIGHLY recommend these folks to help with any of your car neeeds! All in all I say WOW!! Thanks all!
Meagan
9/18/2013
I liked shopping on your website it was easy to access and the pictures where great! They were clear so you see exactly what you are getting. Not like other sites that show the same generic picture of a coupler for each different gooseneck coupler.
Ramiro
9/18/2013
I did get exactly what I ordered. I had been all over town and even to the dealership where I bought my truck in the first place...........all because I had a tail light out. ONE tail-light......driver side. I am my own mechanic so on examination, I found a wire that had fallen out of the connector that was plugged into one of the diodes....I tried to remove the connector from the diode so I could reattach a new one to the wire that had fallen out and the blade on the diode broke off due to corrosion.......I had no choice but to get a new diode and replace the whole thing. Thus began the search............everyone was telling me I needed to get an entire wiring harness as it was part of a towing package on my truck.......I called BS on that -- the diode was an "unpluggable" component and I was not about to buy a whole new harness just for one tiny electrical component.
An online search quickly located your site and the exact component I needed.........
I am thinking they saw a female.........and that's what started the line of crap from them.
Thank you so very much for the prompt service and I will most definitely be ordering from you again !~!!
Rita
9/18/2013
GREAT EXPERIENCE, WHAT I ORDERED WAS OUT OF STOCK, RECEIVED A PHONE CALL AND THEY OFFERED ME ANOTHER PRODUCT THAT FIT MY NEEDS AND SHIPPED IT RIGHT OUT.
Robert
9/18/2013
Great shopping experience. Product arrived on time, and was packed well. The instructional video was very helpful installing the brake activator and then bleeding the brakes. I am very pleased with the quality of the unit.
Ronald
9/18/2013
excellent. Item arrived 1 day early and was very simple to install. Very glad I found this new rail kit
Thomas
9/18/2013
I bought a complete set of electric trailer brakes 4 for my 5th wheel 3 years ago. By far the best price for name brand components Dexter. Super fast delivery and excellent service. The only place I shop for trailer equipment.
Wayne
9/18/2013
Excellent service. Item received was exactly as ordered and received very soon after ordering. Information and how-to videos for vehicle specific products is outstanding and very helpful. Website is very user friendly.
Bryan
9/17/2013
These people are great to buy from and very fast shipping too. Would recommend them to anyone that needs anything like these items and priced rite too!!
Crystal
9/17/2013
First time buyer,will defintely buy from etrailer again.
My order was shipped within 2 hrs.
David
9/17/2013
I called your service line and spoke to Nicky K. about the product. She assured me it was the correct part I needed. Nicky took my order and sent me an e-mail telling me it was ordered. Nicky K. is an asset to your costumer service. The product arrived in a very timely manner, three days and already being used.
Don
9/17/2013
Well I think its a great experience shopping with etrailers cause you can find a large variety of things for your car at good prises
Fernando
9/17/2013
Great experience. I found what I needed and it was shipped super quick. I really appreciated the email updates from etrailer.
James
9/17/2013
Great service-good prices.
James
9/17/2013
The tail light is a perfect match to what was there. Even with the cost of shipping it was cheaper than the local trailer store. I will buy from etrailer again.
John
9/17/2013
I love these guys/woman! Ive only ordered twice and both times they are very helpful and personable,, which I love since iam also in a service industry relating to the public. they are on my bookmark for any future orders. thanks guys
Kelly
9/17/2013
I loved your website. Items were easy to find and was very simple to order. I will be back.
Michael
9/17/2013
received on time, yet to put on vechicle
Michael
9/17/2013
An excellent internet shopping experience. Very good communications and a quick ship. Definitely will be back.
Peter
9/17/2013
Etrailer is the best! The speed with which my order was filled and the prompt customer service such as email updates and checks for accuracy were pleasant surprises to me as a first-time customer. Etrailer, you set the bar high for others!
R
9/17/2013
very nice the lady was
Roger
9/17/2013
I have ordered several items from online distributors. Etrailer is TOPS! The web sight is user friendly, videos, help tips, good product and application info....They ship fast and respond via email extremely fast. I recommend them to my friends here in Massachusetts.
Scott
9/17/2013
Last Saturday Sept. 14 my son installed my Etrailer Hitch and wiring on my 2013 Honda Accord. It took only a little over and hour to do both jobs. Good job! Good fit! Looks great on the car. It does hang down a little lower in back compared to my 2001 Accord hitch did but I understand why it has to. Ordered from customer service Alicia and also talked to Kathy due to the pin for the draw bar was not sent in the intial order. Also had my son watch the video before installing the hitch. That was extremely helpful! Good instructions, good product and good people to work with. Keep up the good work!
Wayne
9/17/2013
E trailer shipped at the right time,recieved when they said, and at the right price.
Good Job
Bill
9/16/2013
i dealt with a lady by the name of nichole and she was very helpful and the products were as she said they would be I will recommend them anybody looking to buy.
Chris
9/16/2013
Very happy with my order. Was notified regularly of my orders status. Thanks a lot!
Courtney
9/16/2013
Fast service, friendly, saved me over 3 dollars on shipping. Thanks Ellan
Dana
9/16/2013
I have had a great experience dealing with your company. I talked to Sabrina B &:30 AM Sept 11 2013 and made my order. She quickly responded and got the order out right away. We received the order at our door at 2:14 PM Friday Sept 13 2013.
Good product & excellent service........very well done.
Jennifer
9/16/2013
I was very pleased with the help i recieved with a difficult project, and the speed in which my order was processed and shipped. The lady who help me, Nikki was very patient, knowledgable, fun and up beat to talk too. We need more people like her in custmer care and sales.Thank you very much Nikki and etrailer!
Jimmy
PS I recommended etrailer to a friend, and you had what he needed
Jimmy
9/16/2013
Received the items in 3 days. hitch was an easy install. Instructions that came with it were very good. Turns out I didnt need the complete wiring harness for the trailer lights since my car is prewired for towing. returning harness and ordered #56083, plug and play kind of thing. Customer service was great. etrailer does it all well.
John
9/16/2013
etrailer has given me extremely good service and fast delivery on the items I have ordered. Calling and asking questions to make certain the item will fit my application has been easy and professionally handled by the different people I have talked to.
I have ecommended etrailer to several of my friends and will each time I hear of someone looking for an item I think tha they carry.
Kenneth
9/16/2013
GREAT PRICES AND FAST SHIPPING! AWESOME! WHAT ELSE IS THERE TO SAY!
Kevin
9/16/2013
Great deal and just what I need for my led light trailer.
Rhett
9/16/2013
Ordered a trailer hitch and a bike rack. Delivery was fast. Products were as advertised. YouTube video for installing trailer hitch was very helpful.
Richard
9/16/2013
Sabrina B was very helpful. Parts shipped fast all part I needed were in stock and fairly priced.
Robert
9/16/2013
All of you at etrailer.com are amazing. I have spoken to at least three different persons. All of you are kind and ready to help us out and move us forward. Truly amazing.
Sarma
9/16/2013
I thought it was very positive. The online process was easy and the website information very helpful in choosing the right cargo carrier and accessories. The shipping was timely and the staff touched base with me via email several times to keep me apprised of the progress. I really thought they were professional even though our contact was only email. I will definitely be back to buy additional items as needed!
Todd
9/16/2013
The people were great, very helpful my new hitch was at a great price, shipping was simple and best of all FREE. I will be back again
Tommy
9/16/2013
Very easy.
Victor
9/16/2013
My experience with etrailer was awesome. I had a few questions on a hitch and cargo carrier and Troop took his time telling me what would work best. Great service!
Andrew
9/15/2013
Thank you e trailer.com for an amazing customer service and a shipping service. Anytime,when I called,it was always very friendly and a polite people, who answer the phone.As soon as order was placed, conformation and a tracking # immediately reach my e-mail . I bought Kodiak Boat Buddy for Drive -on Boat trailers. Idea of the lucking system was great,but quality of the product it self is poor, and a technically was not finish properly. It was made from a very soft steel,and after few time of use get stock on the boat and we was not able to launch a boat. I called to manufacture next day to explain a problem. I was hopping for a cooperation and understanding. As a result of my conversation, nobody was even want to listen, they refuse to apply a warranty to they product. According to instruction,which came with the parts,it was states as a 3 years of warranty on above product. When I called back to e-trailer.com, my problem was solve immediately. A new parts WAS SHIP .
Thank you e-trailer .com for being a great.I have a professional help and a pleasant experience any time,when I have a business relationship with you company. Website is great .
Dmitry
9/15/2013
Very easy install. Less than 30min to complete hook ups.
George
9/15/2013
So far so good . It has been great
Harlod
9/15/2013
etrailer always has everything I need when I need it and they ship it fast!
Jack
9/15/2013
Great people to deal with.
James V
9/15/2013
good products, great instructional videos. great communications on order status.
Jeff
9/15/2013
etrailer was extremely helpful with outfitting our 2014 Subaru Forester with a hitch and bike rack. Videos and descriptions were great and, due to the newness of this model vehicle, they helped us match the rack to the hitch including a personalized video. Shipping was super quick, hitch installation took our garage less time than etrailer estimated and we are very pleased with our investment.
Lawrence
9/15/2013
Couldnt be happier with service and beating the Amazon price by $60 with free shipping made me smile.
Mark
9/15/2013
Exemplary service and response. Would recommend with A++ marks.
Mike
9/15/2013
This is not my first purchase purchase from etrailer.com!!! These people really care about their customers. It is a pleasure to shop with them. Their prices are good also and FREE SHIPPING WOW, same day if they have it in stock!!! I ordered on Saturday expecting that they might get to it on Monday,but I got a message on SUNDAY, your order has shipped. Havent been treated like that sine the last time I bought from them!!
THANK YOU etrailer
Robert
9/15/2013
Great site to find all that I needed. Received my order faster than expected with no extra cost to me. Good customer service goes a long way in my book.
Sterling
9/15/2013
Very pleased. Items were packeged very well and arrived even faster than expected. I will definitely do business with again
Eric
9/14/2013
Great customer service. I usually do not order items from internet but must say e trailer does a great job. After I placed my order I received e mails letting me know the status of my order. I had a question and e mailed them and they replied quickly. Received everything and it is quality product. I will use e trailer again.
Glenn
9/14/2013
Sabrina was great! Helped me out on a few questions, Got a confirmation e-mail right away and another yet today to tell me my order was shipped a lot of companies could use a helpful person like that!
James
9/14/2013
tires arrived in 3 days all inflated to spec...fits perfectly and looks fantastic....test drove for 60 miles and worked perfect…
Lloyd
9/14/2013
Extremely professional service. Some of my order was not available for shipment until later and I was promptly contacted through both email and phone and the staffs response time was wonderful even on the weekends.
Nilou
9/14/2013
This is always my first stop for trailer parts and always ends up as my last. Great prices, great communication, great product and fast shipping. It doesnt get any better.
Ralph
9/14/2013
Bearing Buddies were shipped very fast and fit perfectly.
Ryan
9/14/2013
I was very happy with the way things were handled. Matthew went out of his way to address an issue with the relays required on my 2013 Pathfinder tow hitch.Since he could not find them on your site he called the manufacturer and promptly called me back. I would definitively buy from your company in the future He also handled the purchase for the relays.
Agostino
9/13/2013
Wow! My order arrived in 2 days. Everything was just as shown. Good products, good prices, good service. Thanks
Blaine
9/13/2013
Cover looks great standing at the back of the trike and not seeing the hitch.
Carol L Hauschild
9/13/2013
Very satisfied with the two day delivery and installation went smoothly. The hitch has a good quality finish and I would recommend it to anyone. The price also beat other bids and free shipping was a plus.
Gary
9/13/2013
WOW!! Strong work on the part of the etrailer team! Special kudos to Troop who assisted me from the start. All my questions were answered & then some. Quick delivery 3 days from placing the order, it was on its way within an hour. Installing the carrier was a piece of cake less than 10 minutes. Fits great, looks great, is built solidly & both of my bikes fit like a glove on it. This company has super customer service & outstanding delivery time. My company for future purchases without a doubt.
George
9/13/2013
I have had two great experiences dealing with etrailer.com. I ordered a Curt hitch receiver for my 2007 Dodge Charger last year. It arrived quickly and was in great condition. What probably sold me was the fact that your website had a video detailing the installation of the hitch. This week I ordered some locking lugnuts and a wheel lock for my trailer and again a video was on the website explaining its ease of use. I havent received the last order yet but do appreciate the fact that you expedited my shipment at no additional cost to me simply because I am a repeat customer. And yes, I have already recommended your company to two co-workers.
Greg
9/13/2013
parts were accurately described.
order was placed on 9/11/13 received 9/13/13
to Canton, Ohio. it dont get better than that!!!
Jeff
9/13/2013
Easy to use site. Great to see all of the How-to Videos. Great pricing and free shipping. Thanks
Jeffrey
9/13/2013
I have shopped on etrailers site several times, and was pleased with the prices and service. I would recommend this site to my friends.
Kevin
9/13/2013
My first order and it went well.
Phil
9/13/2013
Great site. Good service. Wonderful product.
Robert
9/13/2013
I am very pleased with the helpful service and the very speedy shipment. I have already recommended you to friends. Thankyou.
Robert
9/13/2013
Service was great. I was informed quickly by email that my order was processed, then letting me know my product was in stock and then once the order was being shipped.
It was great being informed along the way and The regular ground shipping was pretty quick, considering the instance that was covered.
The install of the Timbrens on my 2010 Ram was flawless and easier than explained by the instructions and video. There was no need to remove the tires, but using 2 pieces of 2x4 blocks and a floor jack were great suggestions. I had both installed within 15 minutes
Robert
9/13/2013
I just now received a rubber tube cover with attached security band from you.It fit perfectly on my new Curtis hitch and looks very good. I like the blank appearance of it because that doesnt interfere with all of the other names and colors already on the back of my Jeep such as license plate, vehicle brand, and flag decal on the rear window. Good job as usual on etrailers partthank you very much.
Stanley
9/13/2013
My order was processed and shipped the same day Love it and I received on time as promised.
It took about 2 minutes to remove the product from the box and about 3 minutes to install it to my Jeep Grand Cherokee. Turned it on and the picture was amazing. As a test, I had my wife back the Jeep up to my Barbeque trailer and she did it the first time perfectly. and with out help from me I wanted to see how easy it would be to use this product and I am 100 satisfied.
T J
9/13/2013
Its has been a great one, even told me if I spent $26.00 more on my order I would get free shipping. Buy the time I paid for the shipping cost was only $5.00 less. So I bought the Wagan Hi Speed Air Compressor for only $5.00 more because the shipping was free at that point. Thanks I will be back !!!!!!!
Thomas
9/13/2013
The Cost - Fair
Shipping - Very Fast
Install - Watched the install video online,
went in just as it showed.
Buy Again? Very much so.
William P
9/13/2013
Shopping at yor site was a very pleasant experience. I had broken the handle on my trailer jack and was going to make a new one. I saw the name Fulton on top of the jack and checked for a website. The part was easy to find and reasonably priced. Shipping was also very reasonable. I am very impressed with your company
Bill
9/12/2013
Very good customer service, and fast shipping! This is my second time ordering products and will not hesitate to order again. Thank you
Bill
9/12/2013
I have had a very good experience with etrailers so far. I ordered area items they I badly needed for a bike rack after doing an extensive Internet search. Etrailers had the best prices and an excellent selection of supplies, and the best item description so that I could be ensured that I was getting the right parts. One part that I didn’t need right away wasn’t in stock but I had two representatives contact me letting me know that they could split the shipment with no extra shipping fees. The first parts are already on my bike rack and the other part should be here tomorrow. The reps were very communicative and the online tracking is the Ive seen. I was surprised that the best deal for bike rack parts was with a trailer company, but very glad that I found this company! I would easily recommend anyone to shop with this company and no I don’t work for them, and had never heard of them until I started looking for these parts.
Thank you very kindly
Charles
9/12/2013
Extremly pleased with the service provided. My package arrived at my door in less than 48 hours from when I submitted the payment.
Superb, A+ outfit
David
9/12/2013
Dana was very helpful,order showed up and everything looks good. My new trailer will be here soon. I cant wait to get going! Thanks, Doug Townsley
Doug
9/12/2013
Had ordered a trailer light that came without the wiring. Etrailer remedied the problem by sending me the wire plug set that was supposed to be included even though I did not ask for it. Part works great. Service was outstanding. Pleasure doing business with etrailer. I am a satisfied customer.
Gabriel
9/12/2013
Would definitely recommend etrailer.com to others! Great services as advertised.
George
9/12/2013
Thank you for your prompt service. The girl that took my order was very
helpful and therefore I was able to get the
right part for my hitch, which I did purchase from your company also.
Jan
9/12/2013
Excellent supply of products and very good service.
Jason
9/12/2013
Quick delivery and shipment tracking. I would not hesitate to order from you again.
Jeffrey
9/12/2013
Ellen is so knowledgeable and just really nice. I will surely call her again.
Joe
9/12/2013
Prices are great, service and shipping are outstanding.
Joe
9/12/2013
Good prices , great service . Parts shipped quickly . One note - heavy parts such as hubs/brakes need to be wrapped better - instead of just tossing them in a box . If the parts were wrapped in cardboard , then boxed I wouldnt have had to replace 6 lug nuts from my hub kits when the heavy parts ate through the box . UPS driver wasnt happy either as he almost had to take them back . Time wasnt a luxury so the shipment was accepted and new nuts were bought locally to replace the lost parts due to insufficient packing .
Otherwise - very happy with E-trailer and will use them again for parts I need .
Thanks
Kevin
9/12/2013
So far so good Shipped fast i have not received it yet
Mark
9/12/2013
Could not find product locally so I went to this site and found what I was looking for. It was a decent price and affordable shipping. The product arrived in a timely manner. Good company to deal with.
Martin
9/12/2013
Everything I ordered came very quickly and was complete. I ordered quite a few items. I will def be back as the next thing on the list is new brakes. Thanks again!
Robert
9/12/2013
Great Shopping Experience! Super fast shipping and excellent communication from etrailer customer service. Products were packaged well and the price cant be beat.
Ryan
9/12/2013
Trailer Hitch was exactly as described, and very fast shipping. Thank you!
Ryan
9/12/2013
Fantastic people to buy from, I will return. I received my order in just 2 days.
Steve
9/12/2013
Ricky S. provided excellent service over the phone. Got my parts next day with standard and FREE shipping on my $300 order. I will for sure be a repeat customer.
Aaron
9/11/2013
Excellent product and quick shipping.
Axel
9/11/2013
Quick email responses on my orders. Responses make you feel like the employees really care about your business with the company. Very quick delivery. Excellent product descriptions.
Bryan
9/11/2013
So far so good. Ordered 2 5k leaf springs and paid only $7 and change for 3-5 day shipment. Received in 3 days. Could not track easily due to springs coming from different origins and trk# not directly linked to order # at etrailer site. Still overall pleasant experience dealing with everyone at etrailer. Have yet to install springs but forsee no problems related to service at etrailer.
Carl
9/11/2013
Excellent service. Thanks for being so responsive and shipping my order so quickly! You even upgraded my shipping at no cost and it will arrive much earlier than promised.
Dan
9/11/2013
Package arrived on time. Tracking was accurate.
Too hot to assemble at this time, but will be accomplished this weekend. Talked to customer service before on-line purchase and she was very knowledgeable. Ordering was quick and easy. Photos will be sent after installation on my 2006 Trailblazer.
This has already been recommended to an older gentlemen who is moving from FLA to PA and needs to haul his motorized scooter.
David
9/11/2013
Purchased and installed a Prodigy P2 brake controller from etrailer. Installation was very simple and the brake controller works very well. Also, thank you for your excellent customer service.
Frank
9/11/2013
The part fit perfectly, was shipped the day I ordered, a Sunday and arrived a day early. Couldnt be happier.
Frederick
9/11/2013
AWESOME! Prices were better than any local vendor, AND you have the stuff in stock! Shipped same day as ordered, which is always nice to see. Ill provide a full review when everything arrives!
Gary
9/11/2013
The hitch was the correct hitch as ordered. Be very careful to read EVERY thing on the description page. They have a picture of a wagon on the first page for a Mercury Sable but if you read the little yellow window it says sedan. the hitch is the same for the sedan and wagon but the wiring options is not. I, seeing the picture of a wagon assumed that was what I was ordering and because I didnt catch the tiny little yellow window I ordered the wrong part. Long story short I paid shipping cost to return the wrong wiring option and the shipping cost to receive the correct wiring option.
Gary
9/11/2013
I recently purchased a newer, used popup camper that was bigger and heavier than my old one. I needed to get a hitch and wiring, tow mirror extentions, etc. for my other vehicle so that I could tow it. I found everything that I needed at eTrailer.com. The on-line customer service was fast and accurate. I chose the lowest cost and slowest shipping and still my items arrived in about one week. Then I ordered a couple bunk lites and they were shipped the following day. The brand names and quality of the products are excellent. The main reason I chose eTrailer, is the customer comments section. I was amazed with all pages of positive comments all less than 30 days old! What online site can boast that! Keep up the good work guys.
Harold A
9/11/2013
Etrailer went out of their way to give my order their highest priority. Shopping on line was easy and they have a huge ion. I will definitely shop with etrailer again when I need trailer parts.
Jason
9/11/2013
Very Helpful, went the extra distance to get me what I was looking for.
Joe
9/11/2013
Great service, delivery on time, merchandise well packed to insure no damage.
John
9/11/2013
This site is awesome....things are easy to find and the check out process, update of shipping and e-mail contact is great. Keep up the great work
Karen
9/11/2013
Love this companys products, price and service.
Kyran
9/11/2013
I have ordered two Curt hitches for my Jettas and had them installed- very well made- better than Draw-tight and others as I like round tubes over square- stronger and better looking. For the 2010 Jetta Sedan, the rear bumper cover had to come off to access the rear mount, but not a problem otherwise. Nice to not have to drill holes as the 2002 required. The wiring harnesses make it easy for the installers- I always have the wiring stowed in the tire well. Best prices, and love the fact that I can get Thule parts one-sies when I need them. Keep up the great work!
Mark
9/11/2013
Excellent products and service as always........
Marvin E
9/11/2013
Ordered fan/light combo for above bunks. Work great. Excellent turn around time fom when order placed. Would order from them again.
Pat
9/11/2013
The prices are unmatched and the customer service team is second to none! Thanks!
Scott
9/11/2013
After doing some extensive research I had quickly decided to use etrailer for my purchase. Mostly because of the numerous reviews stating that they had fantastic customer service a lost skill in todays market. Well, I am sure glad that I used this company. Unfortunately, the first shipment of my cargo trailer came arrived in a damaged fashion was damaged due to insufficient packaging and I was unwilling to accept it.
Etrailer apologized for the inconvenience and immediately began the process for me to ship the damaged one back while they procured the next one to be sent. The new one from etrailer was sent within 2 days and they had sent me a return label for the damaged one. I sent the damaged one back, the new one arrived 2 days later - in PERFECT condition.
They were super helpful, efficient and professional. That alone is worth my repeat business.
Shane
9/11/2013
Hey now that was fast. I really thank you for your help.I will be back . THANK YOU TERRY WALDEN
Terry
9/11/2013
Great customer service!! I asked a question about reinstalling a 5th wheel hitch in my new truck. Adam R. Took the time to reply by video. He gave me several options on how to do it . Even lower cost options. Most places would not given those options. I ordered my parts today and was shipped the same day. This is how a business should be run. No doubt in my mind etrailer.com is and will continue to be a successful business . Keep up the great work.
William
9/11/2013
Lots of help and fast!
William
9/11/2013
I did some research for the wiring harness I was looking for and you guys had, by far, the best price of anyone. I was also impressed not only tht it was the cheapest, but the harness was a custom fit harness for my jeep. I would also like to thank you guys for upgrading my shipping at no extra cost. I will definitely be a return customer and highly recommend you to others.
Aaron
9/10/2013
A first class operation and the gisls at the order desk were very helpful
thankyou Rebecca and Kim
Albert
9/10/2013
Shipping was very quick. My Hidden Hitch arrived before I expected it. The available video made installation a breeze. It took less than 20 minutes to install. It looks great too.
Anthony
9/10/2013
Very fast service and the shipping was upgraded for free!
Dale
9/10/2013
Etrailer.com has everything you need and ordering is a breeze. I placed my order Friday morning and it was on my doorstep Monday and I used the standard delivery. I received email notification when I placed my order, another when it shipped, and another when eTrailer was notified the ordered had been delivered. That kind of customer service dosent exist everywhere and is quite refreshing. They have a customer for life.
Daniel
9/10/2013
Had a great experience ordering with Gail
Dave
9/10/2013
Great service! Great products and again the service is the best. I will order only from etrailer.com.
Thank you
David
9/10/2013
If you need something for your trailer...they have it at a great price.
Don
9/10/2013
Ordered a hitch not in stock but went out of their way and was received earlier than items ordered in stock. That is what customer service is all about. Watched your install videos and followed instructions made my install a breeze. I will tell all my friends about etrailer. Email communication was great throughout telling me my status of items. I will also like to add their prices are great too.
Glenn
9/10/2013
Hitch delivered on time as expected. The double hitch places the equipment/scooter carrier in a perfect location so that it doesnt drag on low spots. Thanks!
Harold
9/10/2013
Great service and products. Placed order on Fri. Am and received lights Mon.am . cant beat that service. Thanks
John
9/10/2013
Item exactly as described and a perfect replacement fit.
Great price and packed well for shipping. This is my second purchase from etrailer. A++ retailer.
John
9/10/2013
Placed my order at 11:15 and got my shipping acknowledgement at 1:30. Very fast service and very helpful and knowledge people. Absolutely would recommend them. Thanks a lot
Keith
9/10/2013
Awesome! I ordered a product that was incompatible with my vehicle. The service folks at etrailer helped me find a replacement, and everything else I needed to make it work, and told me how to install it myself. This also saved me $200. Also, dont be fooled by lower prices of competitors. The free shipping at etrailer more than covers the difference in prices.
Mark
9/10/2013
Good product ! Fast shipping and good company to do business with.
Richard
9/10/2013
I am very impressed! Super service by smiling voices. This kind of service, accompanied by reasonable pricing and fair shipping charges is unheard of. Thank you very much!
Richard
9/10/2013
Was a great experience. I received a confirmation for my order immediately along with a follow up email in an hour that the item was in stock and would ship within 24-48 hrs and within another 30 minutes I received the tracking info and that it would be picked up same day. Would definitely recommend these guys to my friends.
Richard
9/10/2013
I bought a RH5-XL earlier and decided to order three more. I called them, gave them the key code on the key and received all three with 6 keys matching my original one. Thank You.
William
9/10/2013
Everyone that I talked with was very nice and helpful. I would have no problem suggesting anyone to use your services. Thanks, Terry
William Terry
9/10/2013
The staff were very helpful, Charlene stayed on top of my order from teh start, she called and sent an email to inform me of an item being out of stock and options availabe.
David
9/9/2013
My order took a while to ship, but that was ok. The customer service was great. Carla M. kept me informed of my order status and offered similar items that were in stock and ready to ship. I preferred to stick with my originally selected trailer hitch cover and she was able to find one and send it before the slow manufacturer sent the next shipement. Great job.
John
9/9/2013
I made a mistake in giving my phone number on their web site when I ordered. I immediately phone them and told them my error. The lady was very understanding and efficient and corrected my mistake.
A few hours later I received an email that my order was shipped. It was shipped a few hours after I placed the order!!! I was really impressed.
K.k.
9/9/2013
We ordered via phone, your employee was knowledgeable and courteous. If we need anything else for our trailer would come back to your company!
Karl
9/9/2013
I received the Firestone air helper spring kit on Sept. 9 2013. I installed the air springs. Thank you for the good service and delivery. I am very pleased!
Luc
9/9/2013
I like how fast e trailer work my purchase. The page to order is friendly to use. E trailer communicate the status of the process on time. I recommend to use e trailer to other friends.
Manuel
9/9/2013
very satisfied, rose was very helpful, and a good listener, to find out what I needed, thank you very much!! nice to deal with good people!!
Mike
9/9/2013
The hitch was perfectly made for the installation. Got a friend to help hold it in place while I attached it to frame. Maybe took 10 minutes. It is a solidly made hitch.
Phillip
9/9/2013
Overall installation was very easy and straightforward. Some minor comments 1 my Sienna did not have the plastic caps on the weld nuts, but fortunately we live in a mild climate no salt on roads and the bolts went in easily. 2 I did this myself and used my pump jack to lift and support the hitch while I started the first bolts did not have to call the wife. The wiring harness went in exactly as described. Thanks for the good service and excellent products.
Susan
9/9/2013
Kimberly was very helpful with my order.Thank you
Vern
9/9/2013
I ordered the Pro Series 24x60 cargo carrier and an anti-rattle locking pin the Saturday before Labor Day. Lexus was very helpful and recommended the anti rattle locking pin that mated well with the rack. I received the shipment the following Thursday. The contents were not damaged and the rack went together well. The best part was when I tightened the anti-rattle locking pin. It cinched the rack up very tightly. I dont like rattles and the rack does not move. So far Ive only driven with it unloaded. Im sure it will be just fine with a load. Thank you etrailer for the great products, price and service.
Brian
9/8/2013
Very good service ordered trailer hitch cover on Saturday and it was ship out on Sunday wow that was fast thank you E trailer
Charlie
9/8/2013
We received the product in 3 days and were very happy with the whole process.
Dave
9/8/2013
Great product but even better service from the young lady who helped me.
She went above and beyond what anyone has ever done in my experience purchasing on line. She even made certain I would have the correct documentation in my shipment.
She was courtesy, kind and efficient. Please thank her for me.
She is definitely a keeper!!
Denis
9/8/2013
Your customer service is OUTSTANDING
Don
9/8/2013
Had the part I needed. Quick service. Made very easy to order, even my small order.
Kirby D
9/8/2013
The tow mirrors are a very good quality and the fit on my truck is perfect. The price was good and the shipping was fast.
You gents are a great company to deal with.
Oswald
9/8/2013
I was impressed. There was a mistake in identification of one of the items that I ordered in the online listings 1.25 washers but when I received them, I called E Trailer and the young lady was immediately on my side to make the order good and to make corrections to the on line description to prevent anyone else having the same problem I was given a return number for the incorrect parts and a refund of my charges was made to my account on their receiving those parts back. This all transpired all in 2 weeks which I thought was very reasonable. Anyone can make a mistake but E-Trailers effort to remedy the situation was very appreciated.
Ronald
9/8/2013
great service. cant wait to see the product but if it is as good as the service it will be excellent.
Tom
9/8/2013
You guys do a great job.
William
9/8/2013
Site was easy to navigate through. Found exactly what I was looking for. Also very fast with placing the order to shipping it! After 10 minutes of my order being placed I had received a confirmation email and the next morning it had shipped! Very pleased
Zack
9/8/2013
Great service and fast shipping!! They said be here in 2 days was here in 1 day!! Awesome!!
Charles
9/7/2013
So far so good. Site easily navigated and response time getting order shipped excellent. Great job !
Corey
9/7/2013
These wheels are perfect. I have a 17' O'Day Day Sailer. I needed two new wheels for my trailer. I placed the order and received the wheels much earlier than I had expected - excellent service and delivery. I was provided with a delivery email - I checked the driveway and the wheel were there. Everything was perfect. The prices were better than Walmart and other discount houses. Make your life easy - order here. The prices are great, good quality and the service is wonderful. Don't waste your time looking further.
Don
9/7/2013
Bought a hardware kit for a Thule bike carrier. My first purchase from etrailer. Everything went smoothly with the purchase and delivery. The website is easy to use and information on the website adds value to you prices.
Ernest
9/7/2013
Once all items were received from Thule you immediately shipped my items. Package arrived swiftly considering the holiday and cross country.
Delivery slowed down once USPS received package.
I appreciated your emails letting me know that one Thule item was on back order.
Thank you,
The items is what I expected.
Jan
9/7/2013
Great web site and educational videos. Changed my surge brakes in my camper to electric , 2 axles and a brake controller for my truck for just 200 bucks.
Joe
9/7/2013
WOW, I was getting the trailer ready for a 300 mile trip only 8 days away, when I found a bolt on my Reese hitch had sheered off. In a bit of a panic, not wanting to go to the local home center and get a Chinese made bolt, I called e trailer. A wonderful person by the name of Lexus picked up the phone, and worked with me using the web site to identify the exact Reese bolt that I needed. I will have the replacement with a couple of days to spare. Thanks Lexus
John
9/7/2013
You know I'm pretty impressed, your customer service is great and the complete order was filled correctly. For a person that likes to make my RV like new you're my new go to guys and gals. GREAT JOB!
John
9/7/2013
Outstanding, Its great to find an online company that has their act geared toward fast, efficient customer service at a better price than you can get downtown.
Larry A
9/7/2013
Your web site is very easy to navigate, the part I needed I was able to find easily and you guys shipped the very same day I ordered!!!!
Thanks
Martin
9/7/2013
Same prompt service.
Downside, the tracking feature did not work.
Vaughn
9/7/2013
Excellent service. I ordered the latch yesterday and received it today. Just what I needed. Thank You.
Charles
9/6/2013
I went to etrailer looking for a trailer hitch. After I chose the hitch all the other items I needed to complete my tow package were suggested on the page. Its like you were reading my mind.
Thank you
Corey
9/6/2013
just an excellent business to buy from. this is my 3rd time and am more than satisfied.
Daryl
9/6/2013
I was very pleased with the quick and courteous service received from etrailer.com My shipping was upgraded and I received my order very soon.
Fred
9/6/2013
Sabrina was amazing. She gave me great information
When I called back to order I left my phone number so she could call me back. I knew I would be in very professional hands. Got my order out same day. Thanks Sabrina.
Gary
9/6/2013
very good customer service
Henry
9/6/2013
I went to every parts store in town ,all they had was universal fits nothing correctly harneses, and they were over 100.0You had what i needed and at a fair price , Thanks
James
9/6/2013
Got the hitch and the wiring kit. It was just what I ordered.
Thanks
James
9/6/2013
excellent shipping, if the products work as well as the service Ill finally be impressed with internet service.
John
9/6/2013
great experience, shipped fast, judy m. in customer is awsom at her job.
John
9/6/2013
Hello
You have and Excellent web site, great help and tutorial screens. Received tires and rims today. Also Thank You for the upgrade in shipping days. fyi, saw same size tires and rims on amzon, of course cheaper You gave warrenties, excellent product info and customer service if needed.
ty
jt
John
9/6/2013
I did not know if the product I chose was the right replacement product I needed. When I called etrailer.com, the person who received my call was very helpful in making sure that what I needed was correct. They called the company to make sure that it was the right item I needed. The delivery was prompt and on time. Very happy with how I was helped and very satisfied with etrailer.com .
John
9/6/2013
Awesome website, easy to navigate. videos and frequently asked questions sites were a great help before and after I received my order. Love fast, free shipping!
Larry
9/6/2013
Excellent service, very good price, really nice and professional costumer service
Mauricio
9/6/2013
Website is good easy to follow. Service I have received has been excellent and expedient.
Michael
9/6/2013
The first web site I came to while looking for replacement keys for my garage sale tool boxes was e-trailer.com and in less than 2 minutes found the key numbers and placed my order on line. I received confirmation of order and 2 hrs. later received confirmation and tracking numbers that my order was shipped 5 hrs. after placing the order. I will follow up with update after I receive my order. My opinion is that it is an easy and fast order process. Thank you folks at e-trailer.com P.S. I did all this from my truck on my smart phone which is way smarter than I am.
Mike
9/6/2013
your wed site is very easy to used and has a lot of info about the accessories you carry . And yes I well use it again thanks
Mike
9/6/2013
I recently purchased a Kit Boat Trailer and it came with 4.80x4x8 tires and wheels. These were entirely too small so I went looking for some larger diameter tires with wheels.
I researched a number of companies for the best price on trailer tires/rims/shipping and etrailer.com had the best prices, so I placed an order with them. I was pleasantly surprised with their communication and professionalism of the folks at etrailer.com. This made my Internet Purchasing Experience very comfortable.
etrailer.com provided me with the best service I have ever received from an Internet company. From the time I placed my order until after I receive it, they were in touch with me via email, giving me the status of my order. I wish there were more companies / businesses out there that provided products and service as efficient and expedient as etrailer.com.
Thanks for the GREAT Service and Products,
Norm
Norm
9/6/2013
Transaction was good.
Slow to get order shipped.
Tom
9/6/2013
received product quickly and correctly. No hassle at all. Great company. Will use them again.
Tony
9/6/2013
Easy to find etrailer, simple purchase and check out procedure. Wasted a half hour on Amazon…etrailer took five minutes. Shipment arrived on time. The perfect online purchase.
Walter
9/6/2013
Shipped quickly! Thank you.
Barbara
9/5/2013
I chose etrailer.com because I loved the videos! All the internet prices were comparable so I chose according to the videos. My Yakima Doubledown Ace 4 was shipped out immediately. I was even given upgraded delivery for FREE! Excellent service, I will be sure to recommend etrailer.com to everyone!!
Cathy
9/5/2013
I was very Impressed that I received a call telling me that the item was out of stock but wold be shipped as soon as they received it.
Charles
9/5/2013
Extremely happy with etrailer. Products received as described.
Delbert
9/5/2013
Very happy, quick shipping.
Donna
9/5/2013
First time I have done business with thid company.
They upgraded my shipping at no added charge will be doing
business with again, thanks a lot.
Gary
9/5/2013
Very pleasant experience. Fair price, prompt shipping. Products were quality. What more can you ask for?
Jeffrey
9/5/2013
Wow. Placed an order and it is shipped 3 hours later and it will arrive 2-3 days earlier than promised!! Just yesterday, I was swearing about a washing machine repairman, saying what has happened to customer service. etrailer has a corner on the market when it comes to service. Thank you, very much. Kevin and the crew at etrailer made my day
Kenneth
9/5/2013
I am very impressed with the service E trailer gave me. I called to get extra locks that would be keyed the same as the the locks that they were sending with my rack. Even though I ultimately had to order the locks after I recieved the order to get keyed alike locks the rep was outstanding. He tried to accomadate my request and followed up with a call the same day explaining why I had to order them after I recieve my rack. I'm in sales myself and appreciate the follow up. Calls telling a customer you can't accomadate their request are not alway the easiest to make, but I would rather get accurate information than wrong information. This shows intregerty which you can't find in all companies. I would recomend doing business withthis company. The rack assembled quite easley and is very sturdy. It met all my expatations.
Larry
9/5/2013
Great site for finding and selecting trailer hitches, wiring and related equipment. Everything was delivered much quicker that I expected, and the videos made for a very successful installation of everything I have purchased. Great site.
Marcus
9/5/2013
Ordered on Mon and item arrived Thur.
Great Service!!!
Mark
9/5/2013
Excellent service, price, and delivery.
Marshall
9/5/2013
Ordering was quick, product was shipped the same day as ordered and received 1 day earlier than expected. Thanks a lot Etrailer.com
Michael
9/5/2013
The boat trailer parts I ordered were delivered within 5 days in a holiday week. Everything was well packed. I am very pleased with the experience with etrailer.
Morris
9/5/2013
Great service. was in stock and shipped within an hour.
Peter
9/5/2013
Received my hitch on time and after unpacking it installed in 45 minutes. Very well documented procedure.
Richard
9/5/2013
I cant believe how fast my hitch came. I ordered it on Tuesday and it just arrived today, Thursday at 4 p.m.! Thats from Missouri to Michigan! And I got free shipping! The hitch looks great and Im going to install it first thing tomorrow morning.
Robert
9/5/2013
Amazing service, ordered in the evening, shipped the next morning, everything in stock.
Steve
9/5/2013
Excellent service. Fast shipping. Definitely would recommend eTrailer!!
Cam
9/4/2013
Quick shipping, product is quality. Thanks
David
9/4/2013
Awesome Service. Fast shipping. Will order from here again.
Donald
9/4/2013
GREAT SERVICE AND FAST SHIPPING
Eric
9/4/2013
Very easy to find what you need on their web site. Ordering was even easier. Highly recommended.
F.
9/4/2013
So far so good ordering was a breeze and tracking info was sent quick customer service is lookin very good. Thanks for getting back to me VIA email so quick.
Hector
9/4/2013
Two orders, both came quickly, well packed and
everything included. Emails keeping me informed
kept coming. Excellent experience and great
selection of parts.
James
9/4/2013
The service was exceptional! You hear the mantra - "under promise and over deliver" but rarely do I see it effectively applied in the world of online commerce.
When I order $75 dollars worth of merchandise and select my budget shipping option, I am happy with my purchase.
When I order $75 dollars worth of merchandise, select my budget shipping option and you tell me it's shipped within hours and "oh by the way, we gave you a complimentary shipping upgrade and you'll see your stuff in a day or so." I am more than happy with my purchase 'cause get to be thrilled with your service as a double bonus.
Because really it is not how I feel about my 8-258-5UC1 trailer hub assembly, Its how I feel about myself when I order my trailer hub assembly from e-trailer.com. Suffice to say, you made me feel like I made a really smart online buying decision. Keep up the good work.
Jeffrey
9/4/2013
Perfect, although a different brand the part is exactly the same design and style as the one the tech had removed from the trailer.
Norm
9/4/2013
Excellent communication, quick shipment, and great product quality. Thank You
Paul
9/4/2013
I am so impressed with etrailer service! They are awesome. This is the third item I have purchased and it amazes me how fast they process and ship the order. I ordered a Thule adapter less than 2 hours ago and I have received notice that it shipped out already! Great pricing, great variety and ion, and they really seem to want to take care of the customer.
Rett
9/4/2013
very pleasant experience. hats off to Bridgette.
Richard
9/4/2013
Deborah H. was absolutely ...Super Service!!!
I will be back for sure!
Thank you,
Robert Brondell
Green Marine Engineering
Robert
9/4/2013
etrailer is spoiling me. Great service and good prices.
Robert
9/4/2013
I ordered from etrailer.com for the first time this past Friday Afternoon. I was pleasantly surprised to see that my order shipped the same day. I was even more surprised to receive the order the next business day Tuesday. It doesnt get better than this.
Thanks guys - Ill be back!
Robert
9/4/2013
The items I ordered were shipped the same day and I ordered them mid day !
Thanks to the sales people and management of the etrailer company for being such prompt.
Rod
9/4/2013
Great selection, prompt response and shipping. If the product is as good as the service - I am a very satisfied customer.
Roland
9/4/2013
The website was very helpful with the installation videos - I used the video when the Pep Boy mechanic said he was having problems installing my hitch. After he watched the video, he installed my hitch to my 2011 Subaru Forester.
The details on the website were accurate and clear and
the free 3-5 day ground shipping is always a plus.
I will definitely order from your site in the near future!
Shawn
9/4/2013
very prompt service. helpfull staff to correct product however after receiving my threaded bearing buddies, they only thread in about half way. The old ones that I am replacing screwed in all the way
William
9/4/2013
You guys are great. One stop shopping for my new toy hauler and when there is a slight glitch in a product you take care of it without hesitation.
Will be shopping with you quite soon I think.
Thanks
Alfred
9/3/2013
Great website with answers to questions about the product you are looking at. When placing the order, the person you talking to has knowledge about the product and the friendly attitude make it a very pleasant experience.
Art
9/3/2013
WOW was that order processed and shipped fast! I ordered the part first thing in the morning and before lunch I got a message it was shipped. AWESOME work!!!
Brad
9/3/2013
I think the website is great and the instructions are Soo on and really help get the job done.
Craig
9/3/2013
excellant fast service
Daniel
9/3/2013
I ordered a trailer hitch and hitch bike rack at 1:32 pst on Sunday of Labor Day Weekend. Two hours later I got an email letting me know that the items had been shipped and furthermore the shipping method was upgraded at no extra cost. Way to go Shawn at eTrailer and kudos also to eTrailer.com for having great products and hiring people who go the distance to take care of their customers! Many thanks!
Denise
9/3/2013
I loved the ease of finding the product and the fast processing to complete the order! Out the door it went! FAST! Good job!
Doc.
Dr. Darryl
9/3/2013
Fantastic!!!! You got what we need. you ship NOW!. Thanks for your outstanding service!
Gary
Owner
General Welding And Repair LLC
Gary
9/3/2013
Excellent service. Harness fits perfectly.
James
9/3/2013
Your ordering process was quick and thorough. It was easy to pick out the parts that were needed. The instrucional video was helpful in laying out how the parts were to be used. The shipping was quick. The parts fell into place very nicely.
i would certainly use your company again and would not hesitate to recommend etrailer to my friends.
James
9/3/2013
I got what I needed and Im very happy....thank you
Jerry
9/3/2013
awesome tires fast service my 2nd order and a friend ordered 3 boat trailer tires thanks again
Jim
9/3/2013
etrailer has great products and even better service. The online tutorials are a great help too.
Jon
9/3/2013
What a great transaction! Ordered 5 trailer rims, which qualified for free shipping. Then they upgraded my shipping to 3 - 5 days. Got them in three! Just what we ordered and fast. Would definitely recommend to everyone!! Thanks, Keith
Keith
9/3/2013
Cathy T was very helpful.
Melvin
9/3/2013
Best web service ever.
Great prices and very fast shipping.
What more could you ask for.
Thanks.
Michael
9/3/2013
So far, great! Hopefully I have the right size. Well see. But your customer service and promptness, even on a holiday, was stellar.
Monte
9/3/2013
Quick response, and they upgraded shipping to me at no additional cost. I would certainly recommend this e-company to anyone.
Perry
9/3/2013
I really enjoy your webpage if you can not find it there you dont need it. And every one I talked to is helpful and polite you can not beat that Jack.
Raymond
9/3/2013
Was very easy to find what I was seeking.
I could not find it anywhere else. Also got
very fast shipping and the price was below
what I was expecting. I dont know of anything you could do to improve my experience with you.
Will be back if ever I need anything from you.
Thank you for the fast and efficient service.
Raymond
9/3/2013
Quality product from a quality company
Richard
9/3/2013
I spoke to a nice lady named Gail and she helped me understand that I needed a particular wiring harness for my 2013 Kia 4 cyl. Sorento.
She seemed to have very good knowledge of etrailers equipment and it was a pleasure dealing with someone who actually knows what they are talking about.
Am looking forward to the delivery of the hitch and wiring harness and will follow the directions to the letter. Hope it is as easy as many of the former buyers say it is.
Again, a pleasure doing business with Gail
Robert
9/3/2013
The ordering process including confirmation and shipping details was prompt, efficient and courteous.
Robert
9/3/2013
online site was easy to use, price was fair, shipping was fast.
etrailer is the first place I look for my rvneeds.
Steven
9/3/2013
Great customer service! They shipped faster than I expected, and sent emails at ever step of the process. I highly recommend etrailer!
Brian
9/2/2013
I ordered right before bed, and now woke up and its already shipped on Labor Day no less. Im very impressed! Free upgrade on shipping too!
Christopher
9/2/2013
Bought hitch and wiring for 06 Rav4, fit like a glove, easy to install, wiring as well only tuff part running wire from battery, but all connections clicked into place. Like their service so well bought some updated accessories for Yakima rack from them. Would recommend eTrailer on any products they sell and will look to them first when shopping for other products they sell..
Dale
9/2/2013
Its a holiday Labor Day and I order an item and within a few hours shipped. It doesnt get any better. however now the final results are based on the efficiency of shipping partner.
Ivan
9/2/2013
After making an initial purchase from eTrailer.com a few years back, I can tell you, without hesitation, that there was nowhere else I even considered ordering from. I just recieved the hitch I ordered only 3 DAYS ago. Where else can you go for that kind of service? Every item I order is exactly as described and the very best quality you can find. You can look elsewhere, but youd just be wasting your time. For me, its eTrailer.com for all my trailer needs every time!
J.neil
9/2/2013
Excellent service and prompt response. Top notch products.
James
9/2/2013
I have purchased several times from etrailer each order has been prompt, with quality items at a good price.
James C
9/2/2013
I put my first order into Etrailer.com on Sunday afternoon before Labor day. Not only did my order ship that day, they upgraded my shipment from ground to a 3-5 day shipment with no additional charge. I will be shopping with this company again for sure.
Jarett
9/2/2013
Very good service and very courteous.
Joseph
9/2/2013
Excellent service. Placed a large order for 5th wheel slider hitch, mirrors, wiring, etc. Selected free shipping and still it got here in 2 days!!! The box was pretty beat up by the carrier, but all inside was OK. We put it all on the new truck today....went just like the instructions. Nice work by E-Trailer. You guys did a great job for me.
Ken
9/2/2013
Shipping was fast and the instructional videos excellent. Everything fit as it should.
Mark
9/2/2013
Good prices, Great service!
Ron
9/2/2013
This was the first time I ordered from etrailer.com but it will not be the last. Great communication after order and during shipping, competitve prices and fast shipping. The hitch was easily installed along with the wiring harness. Thank you for the great service. I have already recommended etrailer to my friends and family!
Samuel
9/2/2013
The price of the hitch was great. ordered last night and has been shipped already. great service
Tony
9/2/2013
So Far so good,
I have received good service and delivery of products have been on time.
William C.
9/2/2013
Etrailer.com has great customer service. I asked a question about a product they sell and their response was quick and very informative. It helped me make an informed decision about a bike rack that I ended up ordering. Grateful to have found a company that cares. Looking forward to ordering from them again. Recommended.
Carolyn
9/1/2013
Great company to deal with and I am very pleased with the quality of the boat cover I purchased. Will definitely buy from eTrailer again!
David
9/1/2013
finally had time to install the light harness everything worked as expected
Ed
9/1/2013
Fast shipping, good e-mail contact and fair pricing.
James
9/1/2013
A+ on web site ease of use, product selection and great updates on the confirmation of movement of the product through the shipping process. There is no doubt this company cares about their customers and the ease of doing business. A model to be followed!
Joel
9/1/2013
I think that your store is far superior to other stores I`ve shopped. Not only do you give great prices but your service is great. I will always shop with you.
John
9/1/2013
Etrailer has a wide selection of products and price ranges. Check-out is fast and easy with same day shipping on most items. I have used Etrailer several times and I am satisfied with the products I have ordered.
John F
9/1/2013
We requested standard shipping and were very pleasantly surprised when shipping was upgraded at no additional charge. Will definitely use etrailer.com again.
Judith
9/1/2013
Great website
Justin
9/1/2013
Amazing. Better than Amazon Prime. Ordered an item Amazon did not have and they shipped it the next day for $2.99. Not bad, right. Now how about they shipped it on Sunday! With tracking!!
Love these people.
Miles
9/1/2013
Great service and selection, constant updates and products arrived in good condition. Just installed everything and instructions were easy, website was very helpful and would not hesitate to buy from you all again!!!
Pollachi
9/1/2013
I had some problems with my order at first, but I eventually got a satisfactory resolution to the problem.
Rocco
9/1/2013
Etrailer web site was great to navigate. I contacted the staff on a couple of questions and they were nothing but professional and helpful. I will definitely be back to purchase through the site again. You had great prices and selection.
Ron
9/1/2013
Repeat customer. Great products and service.
Barnett
8/31/2013
What do i think that this company does NOT doing any horsen around in getting an order out no matter how small or big. To bad other companies would run their business like this company FAST.
Heather
8/31/2013
The order was handled very well. The order person was very efficent.
James
8/31/2013
Fast shipping and ultra-strong shipping box!
Heavy duty hitch that will also minimize bumper damage if I get hit from behind. :-
The vehicles ultrasonic backup sensor sees the hitch as an obstruction and deactivates itself.
John
8/31/2013
Matt was very helpful in helping me resolve my problem.
John
8/31/2013
I just wanted to let you know the way you and the eTrailer team (Jason, Janice and Eric) have responded to my issue with the wrong color ladder has been outstanding and exemplary. Such a great response putting the customer first is hard to come by these days and you guys have earned a customer for life. I have just taken delivery on a new travel trailer and will be in need of various items going forward and eTrailer will be the first place I look to find those items. When I receive the ladder, I will be sure to write a review and send some pictures of it in use. My review however will probably not be so much about the ladder, but moreso about eTrailer's excellent customer service.
Nathan
8/31/2013
Great place to buy, good price, excellent customer service.
Sergey
8/31/2013
When i found what i wanted it went very smoothe
which is nice when ordering .
UPDATE:
I also want to think you for the up grade on shipping
Terry
8/31/2013
I have had a great experience with etrailer. The people are so nice and friendly. And most of all they communicate with you every step of the way. Dana has been awesome! So professional!
They treat you with the utmost respect, too.
Thank you so very much! You have won me over!
Bill
8/30/2013
As always great service, huge inventory and fast shipping from etrailer. If etrailer sells it thats where I buy it.
Brad
8/30/2013
The salesperson was very helpful and friendly. Real professional.
Brian
8/30/2013
Customer Service is far and away better than any other company that Ive done business with over the past several years. The part that I ordered was back ordered by the manufactuer and etrailer Customer Service Rep John was very pro active and sent me several order status updates . What impressed me is the part that I ordered was relatively inexpensive and I was treated like I was spending a small fortune. I very much appreciated the focus on my order and the great coomunication along with the great feeling that my business was important yo them. Give all your business to this company....you will be very happy that you did!!!!
Charles
8/30/2013
This was my first experience with e-trailer...but it will not be my last.
I was very impressed with you product availability, friendly and helpful staff.
Prices were not bad either.
And a special thanks to Wayne H. who helped me through a minor dilemma.
Charles
8/30/2013
your the only co. that a switch that plugs in - bought a new pigtail also. you cant beat the price including frt. fast service - when im ready for something else you will be hearing from me !thanks
Charles
8/30/2013
Excellent service, fast shipping, one of the best online stores.
Dennis
8/30/2013
IM A 1st TIME BUYER AND I DONT THINK IT COULD HAVE BEEN ANY BETTER. THE SALES PERSON WAS THE BEST, AND THE PRICE PLUS SHIPPING WAS GREAT. THANK YOU VERY MUCH. J. MILLER.
Jasper
8/30/2013
ordering was simple and speed of shipping was ETRAORDINARY ~ same afternoon
John
8/30/2013
quick and easy. I will come back next i need anything
Kenneth
8/30/2013
my experience with ETRAILER .COM was first class all the way. girl on phone was very nice and helpful. did not take long at all to place my order . got an e- mail as soon as my order was placed, to confirm everything. another e- mail later the same day saying order had shipped. very happy.
Larry
8/30/2013
The SumoSprings arrived in a few days. Packaged well.
They were as described. Took about 2 hours to install. It took two hours becuase the old jounce pad was a little stubborn to get off. I called tech support and Rebecca listened to my question and quickly found a solution. I was installing them on the lip of the frame on my 2004 F250 SD 4x4 with a B&W TurnoverBall Gooseneck hitch. They look like they will do the job. I havent liaded the truck down yet. Great shopping experience. ETrailer always comes through for me.
Les
8/30/2013
fast service, part fit perfect.
Louie
8/30/2013
very happy, cathy got me what i needed, even though oroginal item was on back order, she found duplicate, courteous and worked hard for me,
Maurice
8/30/2013
I had problems ordering online so I called. Rebecca was very helpful and professional. The service was great and so was the product.
Michael
8/30/2013
For the first time dealing with you folks it was great you had what i needed in stock and you put it on Priority shipping for me with no charge that was fantastic. Thanks
Mike
8/30/2013
Excellent Service and updates on order status. UPDATE: It keeps getting better every couple hours, You expedited my shipment at no cost and its shipping within hours of placement
Rick
8/30/2013
I never feel like writing reviews of companies I do business with, but I
think Etrailer deserves an exception. I have ordered from them on about 5
different occasions. On each order, I felt the customer support to be a 10
out of 10. NO kidding...I couldn't ask for better service. Couple that with
the low prices and quick shipment, you have a winner. My latest order was
for a set of boat trailer wheels and tires. The price was about $30 less
than what Cabellas was selling them for (each). And I received them 4 days
after I placed the order with free shipping. It really makes you want to go
back for more!
Robert
8/30/2013
I like the attentiveness of your customer service. As a re-seller, I know that you dont always control the timing of fulfillment, but not keeping me in the dark is a nice thing. Id order again. Thanks
Steven
8/30/2013
GOT JUST WHAT I ORDERED. QUICKLY AND NO PROBLEMS.
Thomas
8/30/2013
AAA service. Ordered late Tuesday evening, product received Friday. Product is as advertised. Absolutely no qualms about ordering from etrailer again.
Timothy
8/30/2013
Boy sure was fast delivery.and shipcost real reasonable
Bill
8/29/2013
The hitch arrived today...Will put it on the Lexus
Saturday. I watched the video and this looks like a piece of cake to install.
Very pleased with price,service and installation info
Bill
8/29/2013
Great experience. Delivery on time. Love the bike rack
Constance
8/29/2013
Picked standard shipping and was upgraded to express without even asking. I received my order in 3 days! Way to go Etrailer!
Dan
8/29/2013
Outstanding service. It is readily apparent etrailer is a very well organized and run company. Destination was over 400 miles but UPS delivery was made in less than 2 days. I asked that the tires manufacturing date be not earlier than sometime in 2013 They were made in May 2013. Cant beat that!
Harold
8/29/2013
Love these lights a quality product at a crazy low price. Fast shipping.
Herman
8/29/2013
Awesome customer service. Extremely fast!!
Jeremy
8/29/2013
Your customer service is excellent. Mark L and Suzanne were wonderful to deal with and answered all my questions concerning the parts I needed. Unfortunately, my original order had to be returned due to them being wrong for my specific car. Time was of the essence, as I am picking up my new camper next week and still need installation. My camper is a two-day drive away, so everything needs to be in place before I make the trip. This is my first camper ever and Ive learned a ton about brake controllers from your customer service people. I am grateful for their careful attention to detail, especially the second time around. Unfortunately, due to my timeline, I had to spend an additional $50 on two day air. I will continue to use your company for my camper/trailing needs. Thank you.
Jill
8/29/2013
great prices, prompt service,logical website
Klaus
8/29/2013
Fair prices and great service. What else is there?
Mark
8/29/2013
My first experience dealing with etrailer.com has been fantastic!! The order process was easy to complete, the order was shipped almost immediately, and arrived much sooner than expected. In addition, etrailer.com staff contacted me when the order had shipped, and also upon notification of delivery. I am really impressed with the product quality and personalized service of etrailer.com, and will be ordering from them again when I have needs for trailer parts.
Paul
8/29/2013
Wow, you guys ship fast! Havent gotten my product yet, but the price and service have been great so far.
Paul
8/29/2013
Items arrived on-time today and fit perfectly.
Philip
8/29/2013
Very fast and great to deal with.
Thanks Alica
Randy
8/29/2013
I placed an order this morning august 29,and received a response immediately with notification when the item was going to shipped...overall an easy and pleasant shopping experience ... i will be ordering from them again.
Tony
8/29/2013
It remains a pleasure doing business with your company. I just received my new trailer tires and a steel wheel for a spare. This was the 5th order I have placed with etrailer.com. As with the previous 4, this order did not disappoint. The quality of the merchandise is top notch as was the quality of the service received. The free shipping really makes for an outstanding experience!!! Keep up the excellent work.
Angelo
8/28/2013
bought my bike carrier couple years ago. etrailer still has accessories for it. Super fast service and shipping.
Bill
8/28/2013
very fast shipping and communications, all went smoothly
Carmen
8/28/2013
Great so far...not only free shipping but expedited my item to a quicker shipping method than I had requested. Thanks.
Craig
8/28/2013
Outstanding customer service by Deborah!! had a problem with originally placing my order my fault Deborah erased my error, walked me through to the finish easily. It was a small order but the service that I receive will bring me and my friends back for accessories in the future. Thank you.
Dennis
8/28/2013
Very accommodating.
Gary
8/28/2013
Outstanding service the lady that took my order was very friendly an helpful. Thank You
Greg
8/28/2013
Very good to work with
Gregory
8/28/2013
First time I have done business with you, and as a courtesy you bumped me up to a faster shipping cost for free. Really nice customer service on your part. Thanks.
James
8/28/2013
Item was shipped out quickly and was as described. Easy install and with an 8 bed on my truck, no need to the spare tire.
All is well. Thank you for the fast service.
James
8/28/2013
Recommended by my son. You are everything he said and more. Quick to ship and had the exact parts I was looking for. Comments from previous buyers helped me choose the Prodigy P2 Brake controller.
Leon
8/28/2013
Already reviewed etrailers performance under the product listing, but wanted to share my excellent experience here too. Calvin sourced a replacement for my broken obsolete Thule roof rack foot. I had searched for several months from all sorts of sources, including the manufacturer. All said it was out of production and tried to sell me a new $600 replacement set-up.
If I could wait a month Calvin assured me they could ship a replacement for $30. True to his word a brand net replacement mounting foot arrived on the day forecast.
I am a raving fan of etrailer for saving me much money and helping keep my well performing carrier much better and more flexible than any Thule or Yakima replacement system serviceable for another lifetime.
Thanks guys!!!
Mark
8/28/2013
Rickey was very knowledgeable about the products I was looking for and made suggestions in the best way to Wire my Jeep. Spoke with him on several occasions. It was extremely refreshing to be able to talk with a real person and his level of customer service raises the bar for all others!!!!
Michael
8/28/2013
Ordered Monday Recd Wednesday at a good price.
Preston
8/28/2013
Very helpful in giving further information on how to install the Thule car rack for my 2009 Prius. The written instructions form the company had confusing pictures and was difficult to decipher. The measurments they gave in the written instructions should be followed, however.
Ricardo
8/28/2013
Website is very easy to use. Finding what I wanted, adding to my cart, and completing the order was easy and trouble free. Also liked the order status updates I received via email. A+
Steve
8/28/2013
Great product!, great price!! Thanks etrailer.com
Tony
8/28/2013
Needed extra keys for my Sears XCargo carrier & I happen to find this site. In the FAQ they made it very simple to find the right key.
Placed my order & the keys were shipped SAME DAY!
EXCELLENT service. Happy I found this sight!
Owning 2 trailers...I will DEFINITELY be a return customer
Andy
8/27/2013
Fast, efficient, accurate and price was right.
Brenda
8/27/2013
Thank you so much for shipping this item out the day you got the order. I am very happy & amazed with the awesome customer service from e-trailer!
It is great that you let me know you got the order, when the order goes to your warehouse for fullfillment and when it ships.
This is my 3rd order on items that I should have just ordered from etrailer from the start. I could have bundled together and gotten a discount on trailer hitch, wiring and hitch ball and tongue.
As I indicated in a previous email, I ordered some parts from another online/bricks and mortar store and the part was NOT in stock, but it still took them 3 days to let me know, then they couldnt even tell me when the part would be available another 3 days to get a response. Lets just say I cancelled that order and went with e-trailer.
I will definitely recommend you to friends and colleagues.
Keep up the excellent customer service!
Brett
8/27/2013
Awesome easy to locate what I needed and a very quick shipping of my item. Ill be back!!
Dennis
8/27/2013
Easy web site to navigate and good prices. Ground shipping was offered free and when the order was processed they upgraded my shipping to 3 days for free. Great communication from actual people that handled my order, not some automated email. Great service!
Evan
8/27/2013
Another awesome experience with etrailer. Thanks guys
Glen
8/27/2013
This is the second of two positive purchase experiences Ive had with etrailer.com. Both times after an internet search for elusive lighting parts, Ive found my items needed at the etrailer website, which is well designed, easy to navigate and search, and has very complete descriptions, including size and compatibility.
The price is right, too.
H. Allen
8/27/2013
Very friendly and helpful staff, went the extra mile to ship something from a manufacturers warehouse in my state so it would get here in time!
Jack
8/27/2013
GREAT FIT GREAT COMPANY NO MORE NEEDS TO BE SAID . THANK FOR THE FAST SERVICE. JJK
James J
8/27/2013
My purchase arrived at the time estimated and the product was exactly what I was looking for. I followed the instructions in the video posted on the website on how to install and it works perfectly.
Jason
8/27/2013
Ordered probably the single smallest item at eTrailer had my HiddenHitch branded hitch plug taken and needed to replace it wouldnt settle for less than the original one. But even for such a small order I actually ordered two, to be prepared, ordering from eTrailer was as simple and hassle-free as my more expensive previous purchases.
Jim
8/27/2013
What a great experience! Fast service and shipped the same day as my order. Judy M was very helpful in correcting my order with items I needed and removing incorrect items I had ed by mistake. This was my first experience with etrailer.com and at buying a hitch for my 2012 Nissan Murano.
I received over the top advice and care.
John
8/27/2013
etrailer was prompt with contacting me about a late shipment and immediately offered alternative options. I am very pleased with the service that i was provided. The lights I ordered finally shipped and I would definitely recommend this company to my friends
Joshua
8/27/2013
Very fast personal service. Thankyou very much for the quick response
Kathy
8/27/2013
Put a Curt trailer hitch on a 2011 Toyota RAV4. It fit perfect and with the help of my motorcycle lift, I had it in place in minutes and with no problems. The Curt Trailer wiring kit was not as easy. I could have used at least 6 longer ground wire and right side light wires. I had to mount the power box lower then I like and it fell off the wall. Double stick tape was too weak and I did uses alcohol to clean the areas. I recommend the hitch, but would buy wire set from another manufacture that etrailer carry.
Keith
8/27/2013
This is my first year in trailering with both a 23 boat and a 28 travel trailer. Without experience and needing major items such as electronic brake controller and weight distributing hitch. In all my research trailer.com consistently had the best pricing, the clearest and most informative product info on its web site and the best customer service which includes the fastest shipping. Trailer.com is the best company I have ever experienced !
Kevin
8/27/2013
Excellent Customer Service and extremely fast! Upgraded my shipping method at no extra charge!
Patrick
8/27/2013
etrailer.com was great to work with. Ordering was fast and easy and customer service was very helpful and quick to follow up on my questions. Shipping was prompt and item was received sooner that expected. This company was good to me.
Richard
8/27/2013
I am very impressed. The day I ordered, I received three EMails, telling me the process of my order. My order was upgraded from Standard to Express, without asking. I was informed of this by EMail. I received my order today, 8-27-13, only a few days after my order. I am also very impressed with the Quality of the product. I will order from this company again. In fact if you will send me some Business Cards, I will gladly pass them out to my friends. Since I live in a county, of over 100 Islands, there is many needs for your products, and with your vast selection and fast delivery times, I am sure many of my friends and their friends, would be glad to do business with you. Sometime you worry about doing business with an E Company , I don’t think you have to worry in this case.
Roger
8/27/2013
I am very pleased so far with etrailer. Very professional.
Sandi
8/27/2013
We ordered two fan/light combos that clip on to our pop up camper bunk tent poles. The delivery was swift and the units are great. The cords are long enough to plug in to the existing lighting. The fans have two speeds and are perfect for our needs.
Sandra
8/27/2013
Etrailer.com staff was very helpful by suggesting relevant products to complete the installation of my brake controller and weight distribution system. They saved me a lot of money both in the price of the product and by guiding me through the installation. I will highly recommend them to any friend or colleague.
Steve
8/27/2013
Good company to work with Thanks.
Thomas
8/27/2013
Really easy to use site. Tons of choices with lots of details on each item to make an intelligent selection. Fast response and fast delivery.
Thanks
Thomas
8/27/2013
Great service, will shop again. Thanks
Wade
8/27/2013
etrailer.com provided great service at a good price. Received my order extremely fast. I would DEFINITELY recommend etrailer.com.
Aaron
8/26/2013
Easy site to navigate in, found the product I was looking for, easy ordering, and fast shipping as I have ordered items before.
Chris
8/26/2013
I called looking for information about rails to mount a fifth wheel hitch nd they were very helpful in giving me the information I needed at the lowest cost possible. Not only was there prices cheaper but their service was quick nd spot on. Rails were shipped same day nd at my house on the second day. I will recommend them to anyone and will do business again when the time comes.
Dale
8/26/2013
I wasted my time searching other websites before purchasing from you. Again you carry the product, and your prices are comparable to everyone else. What sets you apart is your website is easy to use, and your shipping specials are the icing on the cake. Bought products off you in the past, some more today, and I can say with certainty I will be back. Thanks.
Daniel
8/26/2013
This was just a small order, I was still treated as if it was a large purchase. Pleasure doing business with you folks (Laura ext. 390).
Dennis
8/26/2013
Glad I found your site! I needed some specific parts for my enclosed trailer that other suppliers required 4-5 weeks for delivery. Found them on eTrailer.com, at 20 less cost...and they shipped within a couple of hours after my order was placed ! Preparing another order now. Thanks for the great response.
Dewayne
8/26/2013
Wow great service. Shipping was FAST!!!!!!
Jimmy
8/26/2013
Excellent service and good pricing.
John
8/26/2013
I have been ordering from etrailer.com for over ten years and have always received very prompt and courteous service. Additionally, the products have been of high quality and competitively priced. Thank you and keep up the good work!
John
8/26/2013
We ordered a Thule Vertex 4 bike carrier from etrailer.com. The online ordering and shipping were so efficient and fast. We were so impressed we ordered the same carrier only a 2 bike for a gift 10 days later. I received a phone call from Etrailer.com to confirm I was ordering another one, making sure it wasnt an error. I received an email later that night from the customer service dept. thanking me for ordering again so soon. He shipped my order the same day as a thank you. We are so impressed with their lost art in todays retail world......customer service! Love this place!!!!!
Julie
8/26/2013
I would like to take an opportunity to praise the support we received from Debbie after purchasing a 2 bike car rack. We had questions concerning a problem with the installation on my Toyota Avalon as well as a part missing on the rack itself. Debbie was very knowledgeable and helpful. She went over and beyond our expectations and made our experience quite pleasant. She is truly an asset to your company as she made us feel that we were the only customers that she had to deal with at the time.
Kathryn
8/26/2013
I ordered a raised 1 1/4 to 2 hitch adaptor, which I had trouble finding almost anywhere else. At $39.99, I think it was priced appropriately. It was around $13 shipping, which was kind of disappointing, but it was a heavy item, so I understand how that can be the case, and since this was the only place to find this niche item, I decided it was worth the price.
I was contacted immediately upon my order by customer service, and they shipped it sooner than expected - the same day, when it originally estimated 2 days to ship. I was contacted again by email when the item actually shipped, and again shortly after proof of delivery. I could not believe the level of effort and commitment by the etrailer folks to ensure the order was delivered as soon as possible.
The item itself arrived well-packaged and safe. Its a very sturdy adapter, and it fits perfectly between my Honda CR-V and my hitch hauler basket.
I could not be happier with the ordering experience, which is why I took the time to write a rare review online. Thanks to the folks at etrailer. If there was a star ranking, I would give 5 stars for my satisfaction.
Nathan
8/26/2013
Very quick, I placed an order on tuesday for normal shipping and Nancy expedited the order for 2-3 day delivery, had it that friday so I could use the weekend to install lights on trailer. Thanks again and you have my recommendation.
Stephen
8/26/2013
your web site is very informative. very cut and dry. good job!
Todd
8/26/2013
I ordered the parts from etrailer.com because their prices beat all the local auto parts stores in my area. They had a greater ion to choose from which was also very nice.
After placing my order Im very impressed at how they give me constant communication about the progress of my order. I didnt have guess and wonder if they got it or when it was being shipped out. They continuously let me know when they got it, when it was being processed and when it was shipped. A very pleasant experience!
Thanks etrailer.
Jeremy
8/25/2013
Fast shipping. Got it the third day. Works great. One half inch bolt was lost in shipping but no big deal. Thanks etrailer.com
Jimmy
8/25/2013
Loved it, very easy to pull up parts and check out, Ill be using it again
John
8/25/2013
It was a mixed bag. All I ordered was a simple toolbox key and it took a month to get it. I know that wasnt the fault of etrailer so I would still give them five stars. The communication and the updates provided by etrailer were second to none. I appreciate them for that. I would recommend them.
Kevin
8/25/2013
You guys are on FIRE with customer service great attitude and the extended mirrors fit like a glove and look great.The item was on my door step in 2 days with basic shipping.
Mike
8/25/2013
Jacob D., George J. and Judy M. were all of incredible assistance during my purchase. This is some of the best customer service I have ever encountered. Most companys customer service representatives serve the company. Your customer service clearly strives to serve the customers. This is incredibly important and does not go overlooked by the customers.
During my purchase, I wanted to first make sure the lowest price pledge would be honored. Recently, at another online retailer, I contacted them after purchasing my order and they did not honor their lowest price pledge even as written on their site. Naturally I was weary of doing another transaction with a lowest price pledge component. Judy M. responded that they would be happy to honor it. Still being a bit weary that it would not be honored in the end, I placed the order. Judy M. responded to me about an hour after purchase on the weekendgreat! and assured me that I would be refunded. I am extremely glad that your company honors their statements and provides the services that it promises.
George J. contacted me via email to tell me that my order was available and would be shipped promptly. Later, Jacob D. contacted me to say that my shipping had been upgraded at no additional cost. This is incredible to me! In a day when most companies are looking at measures that help the companies save money at the cost of the customer, it is nice to know that there are still companies like etrailer.com that are still providing great customer service and great products.
You have earned a new loyal customer. I WILL purchase any further accessories I need from etrailer.com and I will recommend you well to my friends.
Thank you to Judy M., George J., and Jacob D. for their great customer service. Thank you to etrailer.com for supporting great customer service and products. Great job!i
Morgan
8/25/2013
Excellent experience. Wanted a bike carrier for a new car, asked specifically about my vehicle, and got a prompt reply with exact answer to my question. Decided to order the carrier, and was shipped within hours on a Sunday early a.m.. Couldnt ask for better service. Period.
Peggy
8/25/2013
Perfect fit, excellent product
Andrei
8/24/2013
Great price, great customer service, fast delivery.
Will buy from again, very happy.
Brent
8/24/2013
Very good service.
Charles K
8/24/2013
This is second time I have bought from your company , and probably wont be last ! Everything you people do for the customer is great service ! Be shopping with you more in future ! Thanks for everything !
Danny
8/24/2013
The quick delivery was great. Only problem was two washers were to thick. Had to replace them with standard flat washers.
David
8/24/2013
Price was great. etrailer shipped quick. Items were just shipped, so cannot comment on
the merchandise ordered yet. So far VERY
satisfied with etrailer!
Dennis
8/24/2013
I was in the market for a trailer brake controller. After shopping at local trailer stores and a few of the local retailers ie Camping World, Northern Tools, ORiley Auto Parts, I decided to search the web. Pricing on your site was very competitive...and with the free shipping for a
$150.00 purchase, how could I go wrong?!? I ordered on Tuesday 8/20/13 at 7:22 PM and within 3 hrs, Id gotten a acknowledgement of the order, confirmation of on-hand qtys., and a shipping confirmation....my free shipping was even upgraded from 5-7 business days to 3-5 at no cost to me !!!!
It arrived last night 8/23/13 at 6:30pm....so here I am at 11:30AM on Saturday moring with the brake controller installed in the vehicle ready to go!!!
Huge call-outs to both George J. and Scott B. who both contacted me via e-mail with status updates.
A pure joy to do business with a company who wants your purchase to be correct and in your hands !!! thanks to all,
Eric
8/24/2013
The etrailer website had a wide selection of products that I was searching for and was very easy to use. The order processing and delivery was just as timely as the BIG BOYS or GIRL.
The delivery tracking was the best and easiest to use that I have seen. Very pleased with my purchase and will use etrailer again.
Fredrick
8/24/2013
I wish I had made etrailer my first stop they had the parts I needed for my 1999 Ford F250. Customer Service was very helpful I would say they were great. I was a walk in customer and the front desk personnel were helpful in answering my questions and my order was ready for pick up as my email stated. My experience with etrailer as you may guess was great.
Harold
8/24/2013
I have been very pleased with etrailer.com there prices are very reasonable there products are excellent, delivery is fast and there tech support has been great.I refer them to all my friends and family.
James
8/24/2013
Seriously! You shipped my order in less than an hour after I ordered it. Thats outstanding!
James
8/24/2013
great price, excellent assistance, several shipping options. will definetly use etrailer.com again.
Jeff
8/24/2013
product shipped fast, and the wiring adapter works great. Thanks Etrailer
Mark
8/24/2013
Excellent service and quick shipping
Thomas
8/24/2013
Ive purchased two trailer hitches, a bike rack and accessories and have always been very pleased with the service and the products . Great staff that will answer any and all questions about their products. Best of all are their prices. Ill be back for more.
William
8/24/2013
part was shipped fast an got it in 2 days great job.
Andy
8/23/2013
It took 5 days to get the part and about 10-15 min to install. So easy a caveman could have installed it.
Beth
8/23/2013
I can always depend on your firm to have what I need. The web site is very easy to navigate and the customer service is great! Keep up the good work. Thanks
Bob
8/23/2013
Jez, do you guys live next door to me? Ordered yesterday, got it today. THANKS for the super quick service.
Bruce
8/23/2013
Order placed at 8:00 A.M. and shipped at 3:00 P.M. on the same day!! Not only that, but shipping was free and upgraded from standard to express!!
I dont know how you can improve on superior and excellent service!!
Anyone and everyone should buy from etrailer.com, there is no other better supplier with the kind of service you guys provide.
Thanks again!
Chuck
8/23/2013
These people are more than amazing! I cant think of a better place to buy parts for a trailer, and to have to put up with such service... I am more than flabbergasted!
David
8/23/2013
Very easy site to navigate with excellent service and quick shipping and excellent prices
Donald
8/23/2013
Fairly Simple: Saw product on your web-site, ordered product, shipped promptly, arrived on time, was installed and works as promised. End of story…
Eric
8/23/2013
Great service and superb product..thanks..M
Francis
8/23/2013
another excellent online shopping experience. I placed an order Friday evening expecting to not receive anything but an automatic email until Monday. Instead, very quickly received an email that item had been shipped. It arrived today as always just what I ordered. You are all that an online retailer should be.
Gary
8/23/2013
Thank you for the great service you provide.
It is nice to deal with a company that can have the parts you need on your doorstep in 3 days from ordering.
Jack
8/23/2013
Incredible product service. Communication was excellent. The staff was friendly, and very professional. When I called about a delay in one of the products, the person I spoke with went out of her way to ensure I was getting what I needed and I felt like she was looking out for my best interest. This was my first order with etrailer.com but will now become a reference point for me for others of what great service looks like.
Jeff
8/23/2013
Needed some help finding accessories on website. Customer service representative was very helpful. Overall experience was very good.
John
8/23/2013
What a great site! I needed a weight distributing hitch for my new trailer and the dealer wanted $600. I new I could do better and I did $257 from etrailer.com. and to sweeten the deal a bit more, free shipping on a heavy item like that. I saved $90 on shipping alone. I saved so much I decided to order some snap on towing mirrors for my truck. They sent me an email almost immediately that my items were being shipped. It doesnt get much better than that! I will be recommending this site to everyone.
Mark
8/23/2013
Fast, easy, shipped the same day, the ad is clear and concise. Came here because of a friend who also had a great experience. Thanks a lot. My hitch will be on before my carrier arrives..cant wait!
Pamela
8/23/2013
Great experience. Know legible and friendly. I look forward to receiving my package. Thank you Deborah..
Ron
8/23/2013
My experiences with etrailer.com have been exceptional. From the ordering process to final delivery, it has been a pleasurable, seamless and efficient process. Delivery has been extremely fast and tracking of products has been flawless. I have had no other company that I have purchased from online provide the level of communication and service that etrailer.com has provided.
Without hesitation I would recommend them to anyone.
Ronald
8/23/2013
Professional parts/costumer service...everything I needed to make this job a piece of cake! Thank you Etrailer.
Ryan
8/23/2013
I like shoping here, because you can talk to someone without leaving a message on the machine. They are very helpful and the selection is the best out there.
Terry
8/23/2013
The shipping was reasonably fast, but not as quick in my case as many of the other reviews stated. Also, the product was good and will certainly meet my needs, but was not perfect. Overall I would give it a 4 out of 5.
Thomas
8/23/2013
Very pleased
Thomas
8/23/2013
Purchased a Hopkins Endurance 5th wheel/Gooseneck 7 pole 90 degree wiring harness w/ plug 41157 and a pair of K-Source Custom Towing Mirrors KS80800 for my Chevy 2500HD. Ordered on a Friday, arrived the following Tuesday. Both fit and worked perfectly. Thank you etrailer.com. Great job!
Tim
8/23/2013
Wow, fast fast fast, I placed my order on a Sunday night. I got my rack on Wednesday afternoon!
Amphers
8/22/2013
So far, it look good. The order was shipped the same day as ordered. The actual photos and instructions of the vehicle to be installed on was your was a good selling point, and of course the cost. Waiting for the arival.
Austin
8/22/2013
The service was excellent. Follow up was timely and superb. I was surprised by the apparent attention being paid to the customers. This is a refreshing change.
Color me satisfied.
Dan
8/22/2013
I found what I needed pretty quickly and the purchase was easy. delivery was faster than I expected several days instead of a week or so.i
David
8/22/2013
Parts were available for shipping. Processing and shipping was fast. Very reasonably priced.
Derrick
8/22/2013
Very quick shipping and outstanding prices! Thanks for having the part I needed.
Eric
8/22/2013
Your video of how to install the trailer hitch wiring was very helpful, and the correct part arrived in about 4or 5 days and worked perfectly. Thank-you. Its been a pleasure to work with your website and product.
Gregory
8/22/2013
Great sales person best prices
John
8/22/2013
First time customer. Ordered, received immediate confirmation email, less than 90 minutes later received email confirming my order shipped. Awesome.
Jude
8/22/2013
I was so happy to be able to get the part I needed for the trailer, Dana was so helpful and very friendly.
I will tell anyone about this so easy, but I think you make it easy.
thank you very much
Karen
8/22/2013
Easy to find what I need all the time. Good customer service.
Leonard
8/22/2013
etrailer sales staff were pleasant and easy to deal with. The Swagman XC - 2 Bike Rack Platform Style was easy to assemble ~30 minutes and the bikes fit without touching each other. It arrived 4 business days after ordering - standard shipping was upgraded free. And the price was the lowest I could find online. I would buy from etrailer again.
Louis
8/22/2013
We recently placed two orders in less than an week apart. Both were shipped very fast, and website was easy to navigate. Great service! We will use in the futrure.
Marcia
8/22/2013
Fast service product just as stated
Ray
8/22/2013
I talked with Katie and she was very helpful in getting my order placed. I think this is a very professional organization to order from. Thank you very much Katie!!
Robert
8/22/2013
Etrailer was very helpful! I had ordered the wrong hitch, and they were able to immediately fix the problem before it shipped and get a new order out that same day. I would highly recommend etrailer to anyone!
Ryan
8/22/2013
I needed assistance from Customer Service for a return. I ordered the incorrect item, oh silly me! I was surprised how quickly my call was handled and how easy the process was. I immediately placed another order, this time I did my homework. You have a great site, great prices and its all so customer friendly. As I have come to expect and appreciate, your TEAM has my new order on the way already. Thanks to everyone and keep up the good work.
Walter
8/22/2013
I needed a handle for my boat trailer winch with only a few days before an out of town boating trip. The handle was not avalible locally. The folks at etrailer.com found the correct handle and shipped it out the same day. I received it in two days and made my trip. Great Job thanks etrailer.com !
Will
8/22/2013
WOW!!! I placed the order at 8:45 am and within an hour I had a tracking number. That is fast!!!
Ams Vans
8/21/2013
excellent customer service, I was kept informed
and products always ship in A1 condition
Antonio
8/21/2013
Good product at great price and excellent customer service.
Barry
8/21/2013
I couldn’t find where to give a customer review. First your company did an AWESOME job processing my order and I had it overnight even though I did have overnight shipping. Second the product I purchased is EXACTLY what I wanted and works GREAT. I ordered RV Combination Interior Light with Fan and Cord and it is a great product. Thank you for your great customer service and offering a great product for a very fair price!
Brenda
8/21/2013
Very great service , if this order goes great I will continue using you for a provider thanks for job well done
Bret
8/21/2013
I was completely blown away with E-trailer availability of parts, pricing, customer support, and the super fast shipping. I just completely restored my old jon boat trailer and E-trailer made it a breeze not to mention easy on the wallet! Dana was super helpful and very curtious. Save yourself time and money and forget shopping anywhere else for all your trailering needs.
Damon
8/21/2013
My experience with etrailer website & representatives was a breath of fresh air. Website was very impressive, they show you pictures of product & pictures after installation. This is one of the main reasons I picked there company for my purchases. After I ordered on line a representative Laura contacted me about my order to verify my purchase, she was very helpful and suggested a product that was in stock and made by the same manufacture. That way I would get my purchases faster, & I thanked her for that. Great Company!!!!
Daniel
8/21/2013
What can I say, this is hands down the best trailer specialty store anywhere. eTrailer is also without question, one of the finest companies I have ever done business with. This is my second order for a trailer rebuild from eTrailer and both have been 5 star experiences. I get immediate order details and tracking. Additionally, eTrailer provides the best product descriptions on any site I have visited and the best prices by far. Thank you and recommend eTrailer without hesitation or reservation!
Daniel B
8/21/2013
etrailer has the best prices and the fastest shipping on the planet no other place compares.
Dave
8/21/2013
Best online shopping experience ever! Website was super easy to navigate, filled my need perfectly at a great low price, checkout & payment was simple, and shipping was free! Cant beat that with a stick!!! And then I was given a better faster shipping option to boot! I received exactly what I ordered within 5 days. You guys are the greatest!!!
You cannot improve on perfection! Keep up the good work.
Freeman
8/21/2013
I purchased my tow hitch and wire harness from etrailer. The Video on the website made it so simple. The price was unbeatable. So there was no other consideration when it came to choosing where to buy my truck rack. I just purchased the G2 Tracrac and cant wait to put it on! UPDATE: I love my new Rack. It came right on time in perfect condition. It was very simple to put on the truck with the well written instructions.
Gino
8/21/2013
I think etrailer is great, lots of emails regarding questions, and they always let you know what is going on with your shipment.
Glen
8/21/2013
I cant think of anything etrailer.com could do better. Superior customer service, great prices and really fast shipping!! Thank you.
Heidi
8/21/2013
Etrailer was happy to help us with shipment issues when we needed a cargo carrier pronto! This company seems to deal with people personally. Their willingness to accomodate our needs was very appreciated.
James
8/21/2013
Man! What great customer service and extra fast shipping. I have bought several items from Etrailer and have been very impressed. Great job, I really appreciate how you do business.
Jerry
8/21/2013
Was impressed in the first place that they had what seemed to be an impossible part to find in Stock. They continued to amaze me after that with their speedy and friendly service with fantastic communication. This place is an amazing find... Thanks alot guys.
John
8/21/2013
On line ordering was quick and easy. Great pictures of the product. Quick response by etrailer. Shipped immediately. So far doing business with this company has been great.
Joseph
8/21/2013
customer service before, during, after sell of product is outstanding! I am honestly shocked. Item delivered way sooner than expected so that is even better service. Keep up the good work =)
Kerry
8/21/2013
Thank you for the prompt service. I received the trailer hitch for my 2002 Jetta this morning in perfect condition. We now have to install it but your videos are very good and there should be no problems. Of course we need to purchase our trailer too!
Paul
8/21/2013
Good selection of products. Quality appears to be good. Service is A+. Definatley where I will be going in the future for trailer parts. Nice to be able to get it all in one place.
Shane
8/21/2013
Super service - and friendly communication. Originally ordered a different bike rack from another site but it was so difficult to install we sent it back. Then we found your site and it was just what we needed. Cant wait to get our products and get them installed. Quick shipping - will buy from again.
Susan
8/21/2013
When ordering things online you can normally expect an automated message to say something like, thanks for shopping with us or youre order is being processed and should be shipped soon, maybe even topped off with, please do not respond to this email. But at etrailer.com you get real people that provide great customer service and their email/phone number to reach them if you have any questions. By far the BEST experience Ive had online!!
Tyler
8/21/2013
Easy and informative. I was not sure on correct sizing for my order but your website answered all my questions.
Allan
8/20/2013
Staff are very good at what they do...they know their products and how they work. Price was cheaper then anything I could find elsewhere I ordered my hitch early today and it has been shipped and on it way…..Great service….
Bill
8/20/2013
My purchase was a small part, but everything with this purchase went very well. Product was price competitively, shipped and received in a very timely manner. Overall experience with etrailer was excellent.
Brad
8/20/2013
EXCELLENT service and, they were they only company that gave spot on specifications of the item I purchased. Ill definitely use this company again, and have save it as a favorite. Thank you for such fantastic service!
Chris
8/20/2013
great service and fast ship time.
Chuck
8/20/2013
Great place for truck parts
Donald
8/20/2013
Found what I needed on line but needed one other part. Called and got it shipped. Bridget knew just what I was talking about. Quick,Simple and no hassell. Highly recommended.
James
8/20/2013
Had the products I was looking for, made ordering easy, and shipped super fast.
James
8/20/2013
This was actually the best online shopping experience I have ever had. It was easy to find exactly what I was looking for, quick and intuitive to order it and they exceeded my expectations by delivering it very quickly! In fact, they saved my vacation because my bike rack was delivered before my vacation when I needed to use it. I didnt order it until a few days before I needed it, but it got there on time - even with free shipping! I couldnt be more pleased with this site and my shopping experience. The bike rack is high quality and just what I was looking for.
Jill
8/20/2013
From a past hitch order a few years ago, which I was most impressed with, this one should be no different.
John
8/20/2013
OK, Im impressed. Read the reviews of fast delivery but living in Canada I usually take that with a grain of salt. 3 working days and I had it. I was hoping it just might be here before the weekend!! Just wish that there was free shipping to Canada as well. I will have no problem ordering in the future. Oh yes, and the price was great.
Ken
8/20/2013
I just bought the new towing mirror LVT-3100C for my Dodge Ram 2010 and im extremely satisfy about everythnig.
Im from Val-dOr Quebec, Canada and the delivery was not expensive and i have received my stock in one week.
The service from the staff email feedback was really great and the possibility to track the package is a big must.
Also at the beginning, Longview inc. give me good feedback on the product and they warn me immediatly as soon as the mirrors were available at your store. I like this type of frendship between supplier and distributor.
You can be sure that i keep your internet site in my favorites for future purchases.
Luc
8/20/2013
Discovered a broken trailer spring about 2:30 this afternoon. Placed an order with etrailer.com a little before 4pm.
The order shipped by 6pm.
I dont know how anyone could do a better job than that.
Mark
8/20/2013
Very professional, old school business attitude. Excellent company with which to do business. Emails keep you well informed about your order progress.
Mike
8/20/2013
I like shopping online from etrailer because it is trusted and secured website, and have different products that we can find it in etrailer.com while it is difficult to find it in another stores or online from another websites.
Wish etrailer stuff more and more progress for the future to serve the customers.
Mohammed
8/20/2013
WOW......just got an e mail that pleased me no end,,they were for some reason able to ship the item by a carrier that will allow it to get here earlier than anticipated at the same shipping rate,,,now thats going above and beyond the call,,,,,,thank you guys !!! I know where all my trailer needs in the future will go !!!!!
Neil
8/20/2013
Wow. I received an email from a PERSON confirming my order and thanking me for my business. Then shortly thereafter the same day I received another email informing me that they had upgraded my shipping for free, and that my order had already shipped. Hard to beat that service.
The etrailer price was better than some of the other online retailers - and they had helpful instructional videos.
I could not be much happier.
Peter
8/20/2013
Fast Delivery. Great Communication on e-mails. Will Definitely do business again. Thanks
Scott
8/20/2013
Customer service is great and there response to immediately shipping is second to none. Excellent communication to the customer. Wouldnt go anywhere else. Thanks.
Adam
8/19/2013
I bought this as a gift for my husbands birthday and he loves it. Hitching up the trailer is a piece of cake for him now!
Anita
8/19/2013
Service is amazing! Placed order Saturday afternoon late and got message later the same day that our item a hauler for a mobility chair was actually shipped! AND that our free shipping was upgraded. How cool is that! Service gets an A++++
Carol
8/19/2013
GREAT PEOPLE TO DO BUSINESS WITH…
Charles
8/19/2013
You guys are the best. Shipping was within a couple of hours. Great job
Chester
8/19/2013
Good selection-Good price-Super Service
Dale
8/19/2013
very helpful
Dale
8/19/2013
Overall a very good shopping experience! Good prices, qualtiy products, and great customer service…
Donna
8/19/2013
Great product !.
Although part of my order was not in stock, Sabrina provided me with alternatives. I was kept fully informed of the shipping status, and the shipment arrived within two days of speaking with Sabrina.
Great job !.
James
8/19/2013
Wow! I placed an order but it was the wrong part and asked if I could switch for the right part and it is already shipped!! In less than 8 hours time! I would recommend etrailer any day!
Jenny
8/19/2013
Had a little delay because it was not in stock. They let me know and shipped it in a couple of day. Got what I ordered with no problems. Easy to deal with.
John
8/19/2013
Ordered over the phone, PAT was super!!
Thanks Pat
Jud
8/19/2013
e trailer is second to none , huge selection, great prices, very fast shipping , one stop shopping , what more can you ask for.
I have made several purchases from e trailer and had the same result every time , excellent service.
Kelly
8/19/2013
Great service just like on past orders. Your site is very helpful as well.
Larry
8/19/2013
Great service, good prices
Larry
8/19/2013
Very good to buy from. Etrailer is always checking to see if everything is ok. Recommend highly!
Paul
8/19/2013
If it was very nice to talk to the lady.thanks
Ray
8/19/2013
etrailer was a very good online store for me it had everything I needed to complete my trailer project I would order from them anytime
Robert
8/19/2013
Great prices, customer service, and fast shipping. Cant go wrong with etrailer!
Tracy
8/19/2013
You did good, especially since original shipment was damaged and returned to you.
Walter
8/19/2013
When I need something for my trailer I always go to E-trailer first as I know that they have what I am looking for and that the prices are hard to bet. The orders always arrive when they say they will. I have told a lot of people to check e-trailer first for what they need and compare prices.
William
8/19/2013
Super fast shipping!!! Good prices!
Adam
8/18/2013
I am pleased with your fast response,thank you
Charles
8/18/2013
Got the new part! : The instructions could use some clarifying lol ended up cutting grommets that didnt need it for my year, only to find out on the video online. Wish that return mail was free for returns especially when they are given an authorization RGA ended up spending what I paid for the wrong part just in shipping. Over all though Tommy C with etrailer.com was an great help, friendly and I am happy with my product thus far, heres to hoping it works when a trailer is attached!!! :D
Daniel
8/18/2013
e-Trailer is outstanding. Ive ordered 2 hitches and a cargo trailer. They provide all the parts and recommendations to really simplify what would be a complicated process for someone like me who hasnt done this before. Also, the service is impecable too! Highly recommend them.
Enrique
8/18/2013
Great service. Right part and received it pretty darn quick.
Everett
8/18/2013
Your customer service rep was great
Hank
8/18/2013
Awesome service!! Fast delivery and good prices.
James
8/18/2013
Ive ordered from Etrailer many times, but Im always amazed at the rapidity of the order shipments. Ordered today after noon and it had already shipped by 8 PM. Thats quick and you get e-mailed at every stage of the process. I may very well receive the shipment at the same time the shipper gets their system updated.
James
8/18/2013
I have not yet received my ordered parts, however I am very satisfied with my shopping experience. I will be picking up my first camper ever and did not know a thing concerning brake controllers. Lexus installed a factory tow kit in 2012, but I was not hauling a camper with brakes. Wayne, who first answered my call, gave me a complete lesson, helped me identify the correct receiver under the dash with the help of my local mechanic and I was thrilled to know we had the plug! Now the parts are on their way and I know that Wayne will be available if there are any questions on the installation or use. He was extremely knowledgable and gave great advice to a first time camper owner. I give him the highest recommendation as a sales person. Thank you and Im sure we will do business again in the future!
Jill
8/18/2013
I ordered my two products and within an hour got a message that they were shipped. Now that is what I call fast service.
Larry
8/18/2013
Packed very well, great prices, received quicker than I expected. If I need anything trailer related, I will be dealing with etrailer. I would also HIGHLY recommend to anyone needing trailer parts.
Mike
8/18/2013
So far, so good.
Found parts I was looking for and ordered.
Received a response about shipping etc., immediately.
Richard
8/18/2013
Fast delivery, tires worked good for one 500 mile round trip so far.
Todd
8/18/2013
Excellent!!! Had the parts I ordered within days. Absolutely positively happy with every part of my experience . Parts were 100 correct, fit perfect, could not be happier. Way to to etrailer.com, you will be my trailer/ parts first choice for now on, thank you.
Alan
8/17/2013
It was very easy to find what I was looking for and I do believe it will help me with my hitch. Thank you for having such an awesome website. I will use your site again when Im looking for something for my SUV.
Cleveland
8/17/2013
Very painless ordering IMO and competitive pricing as well. I like hearing from a person with an immediate order update, thats unusual in our Internet driven society and shows a sincere concern for the customer.
Daryl
8/17/2013
Excellent. And there was someone available on Saturday afternoon answer my question about installing a lock.
David
8/17/2013
I thought I would share a story about my experience with etrailer.com.
Not only are the product offerings great, with great videos and reviews, but the customer service and shipping is first rate. I wouldnt shop anywhere else for the products they offer. I have ordered from them on a number of occassions. Each time, I have had great service.
My story:
I work about 70-80 hours a week. I also travel extensively and I dont get to spend much time with my family. On this particular weekend the family was going camping and wanted to bring their bikes. I was leaving for out of town on Wednesday morning and they were leaving Friday. On Thursday of the prior week, I ordered a set of roof mounted bike carriers for my wifes Q5.
Ken from etrailer.com sends me an email stating that my product has shipped that very day - Thanks Ken. Its going to be close, but from prior experience, I know these will arrive in time for me to install them on the wifes car before I leave. Not only will I look like a hero to my two kids, but the wife will be happy as well.
Thanks etrailer!
Edgar
8/17/2013
Fast process. etrailer.com seems to be very on top of things. I just placed my order, and I already have 2 e-mails with updates. I know where I will buy anything trailer related from now on. They seem like a well run company to me.
Gerald
8/17/2013
AWSOME Carla was helpful knowlegable and tolerated my tendency to talk maybe i will get the snow socks
Hollis
8/17/2013
Thanks for the email. My sales rep (Alicia G) was very helpful, and kept me informed via emails as the hitch was on backorder from Draw-Tite.
I received the hitch this week, and installed it on my car today. The instructional video on the etrailer.com website made the difference between an easy installation and a difficult one. This installation went smooth. This is the second hitch that I have purchased from etrailer.com and it certainly will not be my last. I look forward to purchasing more items from your company in the future.
etrailer.com is great.
Thanks again.
Jeremy
8/17/2013
satisfied
John
8/17/2013
So far I am so impressed! I received not one but two emails from two different people at etrailer.com. The first email was to let me know the items I ordered were in stock and the second email was to let me know that my order had been shipped. Less than an hour apart! Thats quick! This has been the easiest online purchase ever. I was expecting at least a week or so waiting, now I will be looking for delivery in less than 5 days. I bet it would have been even faster if I had ordered earlier and not just before the week end.
Joseph
8/17/2013
I have ordered several things from e-trailer over the last four years and have been pleased with the service and merchandise. They have always kept me informed when my order has shipped and how to track it and it always shows up at my door as expected.
Thank You e-trailer
Otis
8/17/2013
I ordered 2 trailer tires & wheels on 8/14/13 and on 8/16/13 they were delivered. Talk about fast service . I was very pleased. The order was as described. Even with shipping the price was cheaper than what I could find locally. Very much impressed.
Robert
8/17/2013
Roller for my boat trailer looks good.Not on yet. It came on time & Doug did a good job.
Ronald
8/17/2013
I received the tie downs yesterday & installed them. They work great & can be operated with one hand. I am using them to hold my power chair down as you can see in the following pictures. I had nothing but a great experience with all the staff from beginning to end
Warren
8/17/2013
I FOUND EVERYTHING I NEEDED TO REPAIR A TAILLIGHT ON MY TRAILER. PRICES WAS RIGHT AND EVERYTHING WAS EXPLAINED WELL ON EACH ITEM.
Charles
8/16/2013
My order was filled promptly and everything was in order. Thank you for helping me to get everything that I needed.
Charles
8/16/2013
I placed my first order today after the amazing customer service department answered a ton of questions for me about the right bike rack for my Veloster. Not only did the price fit in my budget but they were able to ship my order earlier than expected. Great communication via email regarding the status of my order which is very important to me! Nice job, you have a customer for life.
Corey
8/16/2013
I order a cover for my spare tire on my trailer it was very easy to order and it came in and I am very pleased with it.
David
8/16/2013
This is my first time using etrailer, and it has been a great experience. Waiting on items to come in and will review them when I get them also.
David
8/16/2013
Very fast delivery, exactly as described, fit perfectly.
Douglas
8/16/2013
100 Satisfied with this company. Shipment was super fast. Thanks etreailer great job!!!
Glen
8/16/2013
Incredibly fast order fufillment and shipping. Great communication.
Greg
8/16/2013
Wow, you guys are awesome! I placed my order with barely enough time for it to arrive before a trip I had planned. I crossed my fingers and hoped it would get here in time. Since it was the hitch ball and ball mount, not having them would sort of put a crimp in starting our trip! I placed the order late in the evening, by early the next day I received an email informing me that my order had shipped! Not only that, but the shipping had been upgraded for free to the next faster level! Needless to say, everything arrived well before my trip and it was all as ordered. I even received a follow up email the day the package was delivered, so I knew it would be waiting for me when I got home from work. I will happily order from etrailer again and recommend them to anyone who needs trailer related stuff. Big thanks to the staff at etrailer, you guys rock!
Greg
8/16/2013
Ordered on Sunday PM and It was shipped that night. Got it fast and it was just what I ordered, Very happy with Etrailer.
Howard
8/16/2013
Hidden Hitch cover was shipped the same day and received within 3 days. Fit was perfect on my 2 inch trailer hitch.
Etrailer.com made it so easy to order this product and the price was right for this product..
Jim
8/16/2013
Will buy from again a great Co. to do business with thanks for the fast shipping and great prices
Keith
8/16/2013
EASY TO USE WEB SITE. SUPER FAST SHIPPING. GREAT FOLLOW UP ON ORDER STATUS AND TRACKING NUMBERS. CUSTOMER REVIEWS INDICATED A GREAT PRODUCT. WILL BE USING WITHIN A DAY OR TWO OF ARRIVAL AND LET YOU KNOW MY THOUGHTS. AM A FIRST TIME USER, BUT SO FAR YOU GET A 5 OUT OF 5.
Ken
8/16/2013
Etrailer is a top notch place to do business. Fast, friendly and courteous. They went above and beyond to make my shopping experience great, a refreshing change from what I have experienced at other sites. I would definitely recommend them and I plan on using Etrailer for all my trailer related purchases. Thanks.
Kenneth
8/16/2013
I want to thank you for FREE and very fast shipping... Also for sending me emails updating everything that was going on with my order... I will be happy to order anything else I may need or want for my Rav4…
Kenneth
8/16/2013
This was so easy! I now have two lovely new tail-light covers for my 1974 Boler trailer. Thanks e-trailer. I cant believe how fast they arrived as well.
Kim
8/16/2013
UNBELIEVABLE...Product, Pricing, Processing & Shipment in less than 8 hours + communication for them at each step.
Mark
8/16/2013
Very good service and tracking info is available almost immediately.
Mark
8/16/2013
Easy transaction,pleasure to do business with,website was great,and fast shipping.
Merle
8/16/2013
Very prompt delivery, and product arrive in great shape
Michael
8/16/2013
Along with my beautiful 19 month old daughter helper, the ease of installation went perfect! Took about 30 mins for us as My helper wanted to see every step!
Basic tools, Phillips screwdriver, pliers, Drill & bits & a light/line tester was all that was needed to install. Everything else was with the trailer light kit.
Thanks etrailer.com for a great product at a super price!
Ray
8/16/2013
Really good follow up on a question before I ordered the double steps. I placed the order about 6 hours ago and have recieved e-mail that they have shipped already. Great service!
Ray
8/16/2013
OUTSTANDING SERVICE!! ORDER HITCH AND BIKE RACK WED NITE AND WAS ON MY DOOR STEP FRIDAY WHEN I GOT HOME FROM WORK. PRODUCTS ARE WHAT THEY SAY!! GREAT SHOPPING.
Roger
8/16/2013
A1 you had the right part to fix my switch it now works fine for about $15 total. everyone else wanted to sell me a complete switch and wiring at about $60 telling me that I could not get component parts. thank you for your honesty and great service
Roy A
8/16/2013
Very happy with my new hitch for the jetta. Installed with no problems. Video and tips very helpful. Bike carrier great value also. Good job!
Bill
8/15/2013
Fast response and shipping, great price, super communication. Whats not to like?
Carmie
8/15/2013
I ordered my under bed hitch at the lowest price. Selected the free shipping 5 to 7 days and I got an email telling me they moved my shipment up to 3 to 5 days at no additional cost as soon as I heard that I bragged to all my co workers and they said they will only order trailer parts from etrailer. It makes a good country boy feel good to know theres still good people out there trying there best to help out a complete stranger. Thanks etrailer you will have all my business thank you..!!!!
David
8/15/2013
I recently placed my first order from etrailer.com and I am beyond satisfied with my purchases and the service of your staff. I received multiple emails from different staff members with updates on my order, and Scott B. was even kind enough to upgrade my shipping for free. Everything arrived quicker than expected and was packaged well. It is nice to see a company put such an emphasis on customer care. Your great service has earned a customer for life. I will definitely recommend etrailer.com to my friends.
David
8/15/2013
Receives package a day earlier than I expected. Everything was is good order. Excellent shipping time. A well made item
Dennis
8/15/2013
You guys are great! Always have what I need at the right price and super fast delivery. Love how easy it is to find stuff for my jeep on your website too.
Douglas
8/15/2013
Awesome Feedback. Quick shipping. Great Communication. Not much more you can ask for from a company.
Garrett
8/15/2013
great product,easy to deal with,great communication and fast shipping.will definatly buy again
Gary
8/15/2013
Easy to use web site, good prices, great video instructions, faster then anticipated shipping.
George
8/15/2013
Looks like they had what I needed for my 2013 Tacoma 4X4 which came without a trailer wiring connector. Price is good at under $50. Dealer quoted $200 for part plus $200 installation. The OEM part does, however, run from the fuse box to the rear of the truck whereas the eTrailer part connects to the taillights. Presumably OEM part would be better but not $350 better. The part shipped within a few hours of my placing the order. So far I am very pleased!
Ivan
8/15/2013
Got the trailer wheel the next day bu UPS, everything was as ordered, the website was easy to follow to assure you ordered the correct bolt pattern. Kept informed by e-mail when it was shipped and how to track the shipment. Would recommend highly and they were competitively priced.
James
8/15/2013
Very user friendly website... informative and easy to find the right product to fit my needs. Im extremely impressed with the fast UPS ground shipping that I dont have to pay extra for. This will now be my first stop for my online trailer shopping needs.
Jeremy
8/15/2013
Quick and easy to order. Shipped within hours of ordering.
Karl
8/15/2013
Once again Rebecca was great had all the answers for me I appreciate her very much.
Ken
8/15/2013
received my recent bike rack purchase and would recommend and use this business service again. thank you
Louis
8/15/2013
I am a first time customer, found you doing an internet search. Customer Service rep, Ricky was very helpful, knowledgeable, and items arrived when promised. Your tracking link for shipment is very nice. Website is very good with pictures, specs, videos etc. I intend to use you in the future. Thank you!
Michael
8/15/2013
Livraison rapide, exactitude de la commande, bon suivi. Je recommande ce vendeur sans réserve. Merci
Michel
8/15/2013
I bought the TH910XT Thule Passage 2 Bike Carrier - Trunk Mount. I have a Volvo S60 and was concerned about the fit and stability on my vehicle. Just travelled 1300 miles carrying two bikes and the carrier performed excellent. The added sway bar feature worked great keeping both bikes stable.
Great carrier and great price. I would recommend to anyone looking for a great carrier at a good price.
Randall
8/15/2013
Excellent selection, communications and service. I appreciate your help!
Randy
8/15/2013
Wow. I chose Etrailer because of their prices AND their incredibly informative website. I will keep returning because of their helpfulness. AND, I just got a personal email saying they were able to ship my purchase EARLY. That is some serious customer service!
Sally
8/15/2013
Best service and delivery i have ever experienced, everything arrived before i expected it and was easy to add the trailer wiring kit to my 2011 pilot. Would recommend your company to anyone. Thanks
William
8/15/2013
I got exactly what I ordered and was even upgraded to priority shipping at no extra cost. I have not been able to test out my product yet but the online experience was made very easy and hassle free.
Zach
8/15/2013
Amy was so helpful. The item that we ordered was backordered twice but she kept me informed and suggested similar products. I asked her to send me the original hitch cover when it comes in and she told me she would check weekly. Amy is a valuable employee and a great customer service rep.
Alan
8/14/2013
Great sight I will shop again. Very fast shipping a great company to do business with
Charles
8/14/2013
Amazing service. A couple of items in my order were unavailable or delayed, but the knowledgeable and helpful etrailer.com folks suggested alternatives which worked out fine. Superior customer service makes me a repeat buyer.
Cliff
8/14/2013
lots of good products, very good pricing, easy site to maneuver thru and helpful knowledgeable staff if you call.
Cris
8/14/2013
Service was excellent. shipping quick, and customer service was great.
Elton
8/14/2013
First time doing business with retailer . Good experience . Their customers rep Matt was a huge help . He was knowledgeable about their products and shipping . The items I ordered were well packed and a top quality product . Delivery was on time as promised . Good folks to do business with . Great prices also .
John
8/14/2013
My husband and I have ordered from etrailer.com a couple times and both times have been exceptional! We ordered a hitch first and it arrived 2 days later even though the shipping option was 3-5 days. The order we just placed for a hitch extender and leveling blocks has also been a great experience. The hitch extender wasnt in stock so they immediately emailed me to say that it was being shipped from a partner company. Great service and speedy delivery, we will definitely be shopping here for future items! Thanks!
Katie
8/14/2013
Very positive. They did not have my part in stock and let me know right away, then let me know that they could get to be shipped directly from the manufacturer. I appreciate the help.
Mark
8/14/2013
Customer service is incredible. Very good experiences with two separate purchases already.
Matthew
8/14/2013
Fast Shipping
Michael
8/14/2013
all in all a great experience, there were many of the items I wanted out of stock but that I can understand, the customer service was amazing, the shipping and tracking info was unbelievable, very quick, accurate and exactly what I ordered, good company
Peter
8/14/2013
Gail was very helpful. ince we are on vacationfrom CA. she made sure we would get the mdse. by Fri.
Thanks
Peter
8/14/2013
followed the video as I installed the hitch . all went well ! gr8 easy DIY project
Richard G
8/14/2013
Great Product. Super communication and extremely fast shipping. Highly recommend and would do business again! Exceeded expectations.
Shawn
8/14/2013
Ordered my boat fenders , and they fit perfectly. Scott B at etrailor got my order out right away and sped up my delivery by two days, thanks for the great service. STU.
Stewart
8/14/2013
I am extremely pleased with etrailer. I ordered a trailer hitch for my wifes Honda CRV and a Thule bike rack. I am a very handy guy so I knew I could put this on her car. I watched the do it yourself video they posted online and was even more confident. I placed my order and got a response from George at etrailer within a few minutes. Then less than an hour later Jeff at etrailer emailed me saying he had processed my order and was gonna ship it that day with no extra charges. I ordered this on a Saturday and received it on Wednesday, installed it Wednesday night in less than an hour. I highly recommend etrailer and will order from them in future. Prompt service and great to work with. Thanks etrailer. Thanks George and Jeff A.
Thomas
8/14/2013
The company is fast to ship, a real painless experience. The Kenda 12 C class tires preformed perfectly and met all my expectations. I just finished a 11,000 motorcycle trip pulling a 800 lbs camper trailer. Even though these tires still look useable, Im expecting new tires from etrailer today preparing to ride out early next week. When on a motorcycle towing a trailer and have a trailer tire failure, it most likely will cost you your life. I do everything possible to minimize the risk.
William
8/14/2013
Rebecca @ etrailer was very courteous, friendly and efficient. She checked on the compatibility of an item as I waited because the specs listed on the item were not totally specific. Then the item was shipped the same day......Great service, will be coming back for more as the need arises.
Axel
8/13/2013
Product availability, courteous/friendly telephone contact, fast shipping, price.
Charles
8/13/2013
Amazing service, I placed my order and it was shipped same day, and they even upgraded my shipping at no extra charge. I would recommend etrailer.com to anyone.
Charlie
8/13/2013
Their customer service is second to none!
Clifton
8/13/2013
Like it and I only had to grind a little off the plate on the lock to keep the handle from sticking.
Clinton
8/13/2013
Everything went great. Ordered 4rims for my travel trailer and received free shipping. I paid for the expedited shipping and the product arrived as stated in the order. Everything fits and looks real good. I received several e-mails informing me of the orders status. I would definitely order from and encourage others to use etrailer.com. One of the best on-line ordering experiences I have had. Thanks guys.
David
8/13/2013
Thanks for the fantastic order experience. I dont recall ever having a better exchange of information and assistance, and Im glad I called! Ill keep you an your company top of mind for my future orders.
David
8/13/2013
Great prices. Shipped within 2 hours of placing order. Great job!!!
Gary
8/13/2013
awesome service. quick delivery. i am very pleased.
Joe
8/13/2013
Very pleasant experience. Item came on time and was exactly what I ordered. Very helpful web site that helped me measure wheel.
I could tell these people had it together.
Thanks
John
8/13/2013
Shipping was fast, and extremely cheap!! product was exactly as described pop and lock tailgate lock very happy with the level of service i have received!! i have already recommended etrailer to friends!!!
Matt
8/13/2013
Im very pleased with my purchase. Tongue jack broke Friday ordered new one Saturday installed Tuesday. Etrailer provided a quality product at a reasonable price with very quick delivery.
Richard
8/13/2013
I am full satisfaction, I have received the good part today.
Thank you very much
Robert
8/13/2013
Best yet shipped same day and up graded my shipping thanks guys
Rodney
8/13/2013
This was my first purchase from etrailer, and the process was much faster and simpler than I expected. The choice of product lines are fantastic, and I look forward to doing more business with you in the future.
Have a safe day!
Thomas
8/13/2013
Hi fellow shoppers. You cant go wrong shopping etrailer. I have used their web for several purchases over several years. Easy, reliable, great pricing, great shipping and an excellent selection of products. A very satisfied customer.
Warren
8/13/2013
very fast, very friendly and helpful!
Brian
8/12/2013
Excellent service, quick shipping
Carol
8/12/2013
First time caller. First time to make a purchase. First Impression: Totally Pleased and I will keep the email address handy for future purchase and hopefully, when the controller install is complete, I can send a photo. Thanks again. Charlie
Charles
8/12/2013
AWESOME SERVICE
Cheryl
8/12/2013
Troop was a huge help and took care of everything for us. I very much appreciated his expertise.
Cyndie
8/12/2013
I e-mailed regarding use of my current hitch/wiring on a new vehicle. Jason E responded very quickly and helped me find the replacement hitch/wiring needed. In the past I ordered hitches/ wiring when needed and recomended E trailer to friends. The customer support is great and the shipping is fast. Thank You.
Dave
8/12/2013
I found the website easy to use. The process of ordering was straight forward. Shipping and handling was reasonable and the upgrade was appreciated. Getting it shipped within hours of ordering was impressive.
Dennis
8/12/2013
Information on your products is very helpful.that was one of my deciding factors to order through you.I appreciate the shipping upgrade.Will comment again when my shipment arrives.
Don
8/12/2013
As I explained the part I needed for our 15 year old car top carrier, the call representative was polite and deligent to contact Thule Co. to see what might be available. This customer service was great. I later received my part as promised and it was compatible.
Dwight
8/12/2013
Awesome, very helpful im glad i took the chance to talk to a real person that knows what they are doing.
Ernest
8/12/2013
Ordered parts on a Wednesday and had by the weekend. Very satisfied.
Gary
8/12/2013
FAST SERVICE/SHIPPING ,USPS AVAILABLE
Joseph
8/12/2013
Outside of paying a couple hundred dollars more and going through a local dealer, I dont know how the process could have been easier. Videos showed exactly what I needed to do. Everything worked perfect and now I have a hitch and wiring harness on my car for bikes and trailers. I now only recommend using E-Trialer.com. No other site/dealer compares.
Justin
8/12/2013
Rebecca was great she had all the answers and was pleasant and nice.
Ken
8/12/2013
Finding the product was relatively easy considering I was looking for a very sprcfic item. check out was straight forward with no hiccups to derail the system.
Lawrence
8/12/2013
I would definitely use etrailer.com again. The videos were excellent and I had no trouble putting on my hitch and the wiring adapter.
Matt
8/12/2013
Very easy to order, product has already been shipped. Ordered it at 11 PM last night, already on its way. Great service.
Michael
8/12/2013
Great source for all things Thule
Very helpful sales reps and great prices.
Thanks
Peter
8/12/2013
Kim was awesome! I couldnt have done my order right without her. She was very knowledgeable about the products and even offered me phone ordering on the spot.
Robert
8/12/2013
So - Was I just lucky or are all your sales representatives as pleasant and knowledgeable as Tamara? It was a pleasure to speak to someone who actually knew their product and because she did I saved $100.00 dollars.
Thank you very much Stewart :
Stewart
8/12/2013
I have never received a package so fast. wheels look great. the only thing when ordering you will need to specify if you need lugs and center caps.
Stuart
8/12/2013
I have stopped shopping around for my trailering needs. I just go to etrailer.com for the good ion, good prices and fast service. I placed an order this morning at 10:24 and as usual I got the email confirmation, then at 11:05 I got an email that my order has shipped. Now that is service!
Ted
8/12/2013
Price s are good paid shipping is a bonus,no tax in wisc YET??.Excellent video how to install the trailer hitch and wiring ,,
Timothy
8/12/2013
Excellent. Im really happy with this purchase. The instruction videos are great.
Todd
8/12/2013
I think this customer service is incredible. Thank you!
Bill
8/11/2013
Great inventory of parts, got everything I needed. I had some issues, their customer service is the best! Took care of everything in a timely manner. They do stand behind their price guarantee. I will use etrailer in the future. I recommend them highly!
Brittany
8/11/2013
Again,a flawless transaction. And order shipped within an hour of placing-on a weekend!
George
8/11/2013
You have people who understand what customer service means. Your order staff helped with a couple of basic questions, then offered to make sure my order was shipped the same day. They did make sure it was shipped as committed and then emailed me directly to confirm the shipment.
I appreciated the follow-up. That kind of service will make me a repeat customer
Greg
8/11/2013
Item was exactly as described! Shipping was fast!
Heath
8/11/2013
The experience with etrailer customer service sales Ricky was amazing!!! It was easy and sooo fast!! Ricky shared professional insight to the product that allowed confidence as to what fit my vehichle. As I got off the phone, I had to share with my wife how the disbelief that a sales transaction could be so smooth. Thanks etrailer and Ricky!
Jan
8/11/2013
Very impressed with the service and communication on my purchase. Shipped out same day and arrived as described.
Jeremy
8/11/2013
After doing a number of hitch installations on various makes of cars and trucks, this was by far, the easiest installation ive ever done. The instructions were very clear, and the hitch went in with no trouble....It was well thought out, and well made. The time to install was accurate....The cost was well below the OEM cost for a Subaru hitch....The service was outstanding....It was shipped almost immediately...I got it in 4 days.....I highly recommend this company and their products.
John
8/11/2013
I ordered the Acura MDX Hidden Hitch, along with a Thule Bike Rack. Both arrived earlier than expected, and both arrived in good condition - no ware and tear from shipping thankfully. The 3/10 difficulty is probably about right. I installed mine in my garage. I certainly made a school boy error, which when I watched the installation video - made life easy. My error - not lubricating the hanging rubber strap or the nuts on the heat guard. Make sure you lubricate those - makes the task very easy. Probably 60-90 minutes from start to finish - but would have been quicker if I had lubricated those bits.
A great experience dealing with etrailer.com. Keep up the great work guys.
John
8/11/2013
I think e-trailer is a very good site to do business with. As a Canadian I find very few sites want our business, not so with e-trailer. Keep up the good job.
Len
8/11/2013
Fast delivery. Harness works as expected. I would order from etrailer again.
Michael
8/11/2013
Good quality merchandise, and excellent customer service.
Im impressed by how well a little problem with my order is being handled.
Pat
8/11/2013
Wow what great service, order parts at 3:15 on Sunday afternoon parts were shipped by 3:45 that afternoon. Great job guys. Never had better service anywhere.
Ronald
8/11/2013
I absolutely love the in depth details of your products, especially the videos. I am very impressed by the quick and friendly service. My order is coming even faster than promised when I called to ask the delivery time. Great customer service. I would definitely recommend your company to family and friends.
When you offer great prices and great customer service, its a done deal.
Stella
8/11/2013
Good equipment. Very fast shipping.
Steven
8/11/2013
Top notch service. Everything I needed or questions I had asked were answered and taken care of more promptly than I ever could have imagined. Class act company.
Tyler
8/11/2013
Easiest hitch installation I have ever done. Slide 3 exhaust rubber brackets off their hinges that lowers the muffler about 6 inches to get it out of the way and slide the hitch up to the pre-threaded holes 3 on each side and put the bolts in and torque them to the correct specs. Re-hang the muffler on the hinges and you are done. 15 minutes from start to finish. Well built and looks good.
Prompt delivery with email updates on status as well as technical support if needed.
Thanks folks for a great shopping experience on a quality product!!
Clive
8/10/2013
Excellent service. The order was processed and prepared for shipping very rapidly. Shipping was upgraded to the next fastest level free-of-charge. The products I ordered arrived in excellent condition and sooner than I expected.
Darren
8/10/2013
If your looking for one stop shopping for all of your trailer needs you found it in etrailer.com . Huge variety of items at great prices. Thanks for being there, Dave
David
8/10/2013
This was a great buying experience. First, shipped on same day as order. Second, install video helped a lot. Less to do on installation with your product. All in all very satisfied.
Edward
8/10/2013
I am a repeat customer. I have found etrailer to be very much below the market price on the items I bought although the quality was the same. The customer service and ordering desks were very helpful and know their products. Shipping was reasonable on my order.
Fred
8/10/2013
Im completely satisfied with my two Cipa replacement outside mirrors for my 1992 F-150. Your photos of the mirrors were clear and helpful, they arrived in good condition and installed easily once the inside door panels were removed. The saving I achieved by purchasing from etrailer.com was impressive, approx. $325.
Thanks for your excellent service.
Henry
8/10/2013
This was the most satisfactory transaction Ive had in 20 years of online shopping. I expected that the product would be accurately described, and that shipping would be reasonably prompt. etrailer met those expectations and more: the personal attention and messages I received really made me feel like an appreciated customer, not just one out of a zillion recipients of an automated message.
Herbert
8/10/2013
Ive had two different orders now from etrailer and both experiences were trouble free!
Jeff
8/10/2013
First time ordering from etrailer.com. Very impressed. Order arrived two days after placing the order! Parts received were as expected. Great prices, awesome website with great product detail and informative videos. Will order from again, next time in need of trailer parts.
Kenneth
8/10/2013
I talked to very nice salesperson prior to purchase and was advised on how to determine the correct replacement electric brake assemblies for my 1971 Airstream trailer. Also received a recommendation on additional parts that I might need. Ordered product on Tuesday and received the order on Wednesday. Free shipping. Great customer service. I could not ask for more. I will be purchasing all my replacement trailer parts from etrailer.com and would definitely recommend etrailer.com to my friends. Thank you etrailer.com.
Kenneth
8/10/2013
I am very happy with both my shopping experience and the quality of the product from etrailer. The web site was very easy to use and Customer Service upgraded my shipping for free. I got several follow up emails which kept me apprised of the status of my order. The mounting kit for my X-Cargo carrier is very high quality and the enclosed instructions were very easy to follow. I highly recommend etrailer.
Kurt
8/10/2013
Great company to deal with! They upgraded my std. free shipping unbeknownst to me to 3-5 day express! Low prices and great feedback of etrailer.com is reason I bought from this company! Highly endorsed!
Mike
8/10/2013
Hitch was super easy to install. Using a torque wrench while lying on my back was a bit of a challenge only because there was never enough room to maneuver my arms easily. The wiring installation was straightforward and easy, once you noticed how the connectors were keyed to fit each other. Approx. 1.25 hrs install time Recommend and thanks again to etrailer!
Peter
8/10/2013
I called with several questions regarding two different pin boxs. I talked with Nicole R and was extremely impressed. She was the most helpful person I have dealt with in years and to top it off she was very pleasant. She answered all my questions and pointed me in the right direction. After all was said and done she ended up keeping me from making a big mistake by ordering the wrong one for my needs. All I can say is a big Thank You.
Ralph
8/10/2013
Great service. Fast response.
Richard
8/10/2013
Website was very easy to use and the replacement parts for me trailer were easy to locate. The prices were very competitive and the shipping was exceptionally fast. I will use the company the next time I have a need and will highly recoommend them to all my friends. In summary, an excellent shopping experience!
Robert
8/10/2013
eTrailer was en excellent company to deal with. They were customer focused, efficient and, most importantly, delivered on their commitments on time.
The products were as advertised and their tech support personnel had excellent product knowledge.
The best testimonial I can provide is that I would purchase from them again!
Tom
8/10/2013
From ordering to installation, etrailer could not have been easier. A great price, too!
Wayne
8/10/2013
Very helpful sales rep.
Thanks
Armand
8/9/2013
Excellent personal service, the representative recognized that I needed the items for an upcoming trip and handled it perfectly. I will not hesitate to do business again, you guys are the greatest.
Bryan
8/9/2013
Ive ordered before from etrailer and was 1000 happy with they experience and am especially grateful that my shipping was upgraded to 3-5 day express so I get my order earlier than expected. Thanks a ton Kevin!!! Will definitely do business again and recommend you to everyone I can. Kudos to you folks for a great online shopping experience.
Charles
8/9/2013
NICE PRODUCT AT A VERY GOOD PRICE. CUSTOMER SERVICE IS EXCELLENT .SHIPMENT TRACKING ISVERY CLEAR AND DEPENDABLE ,QUICK DELIVERY.
Craig
8/9/2013
very easy to use your website.
Thank you for your help
Dan
8/9/2013
Good service fast shipping great!!
David
8/9/2013
It was almost perfect. The order came correct,
quickly, and the products look great. Only one
problem , the person who packed it threw the lug
nuts in the center cap and dented it. Other than
that it was perfect.
Gary
8/9/2013
etrailer is my go-to for everything towing and trailering related. Best selection, price and service - I wouldn’t deal with anyone else!!
Jim
8/9/2013
The service was great the Internet system you have is very helpful!
John
8/9/2013
Great people that treat you right. I will always come
Back to them for parts and service.
Awesome service! Easy website with great prices. This is my first purchase and etrailer definitely exceeded expectations so far. Even got upgraded shipping at no additional charge.
Michael
8/9/2013
Jen was a really big help this my first trailer and she talk me through it all an i felt very pleased with her thank you again
Stephen
8/9/2013
Pat is wonderful!!!! She new exactly what I needed and helped me expedite in the best manor for MY needs!!
THANK YOU Pat!
Susan
8/9/2013
I had a very easy time with my order, with the help of
a very nice & polite lady. Thank you Rose.
William
8/9/2013
Very fast and the proper item...thank you
William
8/9/2013
received item on thurs 8-8 very fast shipping & it fit perfectly.
Bernard
8/8/2013
Everything about my buying experience was impressive. The website was intuitive, the delivery was very fast, the customer service email updates were helpful and when I changed my mind about the wiring harness I wanted even the return experience was as pleasant as I could hope for. Without a doubt my best online purchase experience. This is how online shopping should work.
Bryan
8/8/2013
Site is very easy to navigate. VERY fair prices for your merchandise, super fast shipping!!!!!.
David
8/8/2013
A very good place to shop with good people at the wheel.
Donald
8/8/2013
Great customer service! I found my hitch for $30 cheaper elsewhere online and they didnt hesitate to match the price. On top of that they got it shipped out within a couple hours of my ordering it!!
Gary
8/8/2013
I have ordered two things from eTrailer now and have been impressed with the quality with the service and speed of delivery I have received. I will continue to use this company.
Jennifer
8/8/2013
I have been pleased with your service in the past as well as my recent order and the personal information talking with your personal on the phone before this order. Your company is my goto for trailer parts.
Kenneth
8/8/2013
this was about the easiest purchase i have ever made online. the items were shipped quickly, and all arrived was as advertised.
Leonard
8/8/2013
Everything was great. Only complaint was I couldnt track my order even two days later on web site.
Patrick
8/8/2013
Great Web site. Very easy to locate needed parts. Love the how to videos. Parts reasonably priced.
Paul
8/8/2013
Best internet service I have ever experienced. The shipping was fast 2 days and the price was the best I found any where and the quality of the products is great. Etrailer is definitely customer oriented. I would recommend this company for all your trailer needs.
Ray
8/8/2013
Awesome very good experience! Fast shipping
The video is very helpful for installation
Thanks e-trailer
Sebastien
8/8/2013
Shipping was very quick, this is my 3rd purchase from etrailer and each has been shipped quick and complete, great service.
Tailgate fits ok, price was right and works good.
Terry
8/8/2013
Great, easy to use website. Videos on all the products were very helpful. Competitive prices. Loved the fact that the order confirmation emails were personalized and informing....beets the standard format email that most retailers use. Will definitely use etrailer.com again. Great job!!!
Thomas
8/8/2013
1st experiance with customer service was excellant. Well done all the way around.
Visilio C.
8/8/2013
Just placed my parts order after 9:pm and and quickly received a great welcome along with a friendly conformation regarding my parts order shortly followed up with another e-mail with info that my order was processed and on its way to being shipped.
This kind of communication made me feel like I was talking to one of my personal friends.
Thank you to everyone working tonight @ E-Trailer!
Walter
8/8/2013
Shipping is always fast and prices are always competitive or better. Mirrors arrived before the date estimated. I have purchased other items from them and always great service and commination.
Walter
8/8/2013
Very good web site, fast service and they up graded shipping from 5 to 7 days to 3 to 5 days at no extra charge. A great place to do business. Thanks
Walter
8/8/2013
Sara was a blessing ,she really helped me ,Great place to buy trailer parts and supplies.
Al
8/7/2013
Great company and fast delivery.
Alan
8/7/2013
Etrailer experience was very good. Quick delivery of the right part. No complaints.
Bruce
8/7/2013
very pleased with the prices and options for my vehicle
Casey
8/7/2013
Smooth transaction and fast shipping. It was a pleasant online shopping experience.
Daryl
8/7/2013
Great selection and very fast shipping.
David
8/7/2013
I am so impressed with how FAST my order was processed and how polite and efficiently the whole team at etrailer was. I have not gotten my cargo bag yet but will send an update when I do. Just wanted to let everyone know that you cant beat the service on this site!
Donna
8/7/2013
I am very glad I found this site!! You guys rock!! I pull trailers all the time Flat beds for work, Gooseneck for the horses and cattle, and R/Vs for fun and hunting!! Your website has everything a guy like me needs!! Awsome!!
Edward
8/7/2013
I would like to express my gratitude to Nicky for her prompt, attention to my order. She was courteous- and even cared why I needed my order as soon as possible! Im sure shes a valued employee and it was a pleasure to work w/er in getting my order filled.
May all at e trailer have a blessed and great day!
George
8/7/2013
Needed a higher rated 13 trailer tire. Had just what I needed. Very fast delivery.
George
8/7/2013
Well-organized, fast, and friendly. They even upgraded my shipping for free! Thanks.
Greg
8/7/2013
Carla M. is the BEST!!! She was outstanding to deal with. Etrailers have an amazing employee! Please give her a pat on the back and a Job Well Done!
Outstanding Customer Service!!! Fast shipping, had my order in hand within 48 hours of being ordered, and the products that I ordered were the products that arrived.
Great price, unmatched customer service, easy to navigate web site. Why would anyone? Shop any where else.
Jake
8/7/2013
Easy and fast transaction.
James
8/7/2013
I thought the ordering process went very well. Suzanne was the nicest person, & had the answers to all my questions. Im very pleased with how the process was handled in a timely, efficient manner. Thank you
Joel
8/7/2013
Our order was shipped promptly and we received our order quickly. I would recommend etrailer.com.
John
8/7/2013
We ordered this morning and I just received an email advising that the order would be able to be tracked with in 12 hours. Awesome service!
K
Karen
8/7/2013
Everything arrived as described....a perfect fit.
Shipping communication and details excellent.
Thanks,
Lyle
8/7/2013
Shopping experience was great. Order was filled accurately. Shipment was super fast. I would use again.
Mark
8/7/2013
You guys were great. Thank you for helping me find everything I needed for my yaris. You shipped everything out the same day... and I received it at my door 2 days later. Great video on install, too.... I hate reading directions... watching the 3 minute video I was able to throw the instructions away.... thanks again.... I appreciate the excellent service... especially since it is so hard to find these days.....
Mark
8/7/2013
I cannot believe that you guys can sell a hitch, and wiring and ship it for the price you do. And this stuff is quality. I am totally impressed. I would buy from you again.
Mike
8/7/2013
Nice quality product bike rack just as described. Very fast shipping. Easily assembled. Will fulfill my need for hauling my bike with my new car.
Patricia
8/7/2013
** easy to shop
** easy and helpful imformation to research before you buy
** easy to order
** easy to install more helpful how to information
** easy to suggest etrailer to others
Randy B
8/7/2013
I received the parts I ordered quickly and as described. Perfect!
Robert
8/7/2013
This was the first time I’ve done business with this company and I must admit that I was very impressed. I called because the manufacturer was showing a different part number and the price was much higher from Curt than it was from etrailer.com. I wasn’t expecting to speak to a knowledgeable person but was pleasantly surprised when I spoke to Mike S. He explained the difference in part
numbers and its a good thing he did because the number I got from the Curt web page wasn’t at all what I wanted or needed. By the time I got off the phone there was an email confirming my order with all the details. I haven’t received the hitch
yet but I only ordered it yesterday afternoon.
I can’t say enough good things about my experience with etrailer.com, I highly recommend them.
Ron
8/7/2013
Excellent customer service received my order in 2 days I will definitely buy again from etrailer.com.
Selin
8/7/2013
Happy customer. Got just what I wanted, expeditiously! Would recommend and use again.
Shelley
8/7/2013
very good product. excellent service. very helpful and knowledge.
Stanley R
8/7/2013
Easy to find what I was looking for. Hard-to-find two wire marker lights for my travel trailer.
Super price and excellent customer service and FAST shipping,too! Very pleased buyer here! Buy from them again? You bettcha!
Thomas
8/7/2013
I received my order before the scheduled delivery. Every thing was packed well.
William
8/7/2013
Always fast service and great prices. Have ordered multiple items and have always been extremely happy with the purchases.
Brian
8/6/2013
Great experience. the website clearly pointed me to the right product and I got it in a reasonable time. Its something that I would have had to drive all over to find, this is an easy way to get the parts I needed.
Christopher
8/6/2013
I have spent over $1000.00 in the past month with e-trailer, on 3 separate orders, and each order was perfectly handled, delivered shipping free, my last order were two very heavy 2-Step trailer steps, and two hand rails for my travel trailer, again, shipping free. I am so impressed, I priced springs, which I replaced all 4 on travel trialer, again, shipping free, and at the local store they were $56.00 per spring, I paid $26.00 through, e-trailer. Amazing, I will not shop anywhere else for my trailer needs!!!!!!!!!!! Sincerely, Clint F.
Clint
8/6/2013
Prompt and friendly service. I will use this company again for my trailer needs.
Dan
8/6/2013
Nice site easy to navigate and simple to understand at checkout. Just waiting to see how delivery goes, if its like the site should be great.
Daniel
8/6/2013
E trailer is the best I will Always do business with you
Domingo
8/6/2013
I am very pleased dealing with etrailer, I have bought from them in the past. Very helpful & knowledgeable sales people to deal with.
Don
8/6/2013
Nichole P. was very helpfull in getting my order submitted. Very courtious and professional.
James
8/6/2013
Great. Everything as planned.
Melvin
8/6/2013
I ordered a hitch for my car and then a bike rack the next week. Both items arrived days before I guessed they would bi was amazed at the service and speed. I would order anything from e-trailer.com that I can. Far exceeded my expectations!!!!
Michelle
8/6/2013
Extremely streamlined product selection process - its very easy to the correct product for a specific vehicle. Shipping was prompt and the communication was excellent! Keep up the great work!
Nat
8/6/2013
on time delivery knowledgable personnel
Rick
8/6/2013
Amazing! The pixels on my screen from the order confirmation hadnt faded, when the shipping confirmation was received. ~ Roger
Roger
8/6/2013
This is my second order in 2-weeks. First order received in a couple days. Good prices, fast service. Second order, Overload springs. Had to
be shipped from supplier. 9-10 days. Needed quicker. Called in talked to Nic, He called the supplier and had it direct shipped. SAVED THE DAY. You should give him a raise. Thanks for quality products and top of the line service.
Roger
8/6/2013
Very impressed with the speed of the order and communication. Also nice to see a shipping upgrade at no cost to me. Being a 1st time buy this is rare. I will certainly recommend etrailer to others. Thanks for the follow up attention to customer service.
Shawn
8/6/2013
WOW! I havent installed my mud flaps yet.....but......WOW, I ordered them yesterday at about 3:00 pm....when I came home from work today they were on my front porch! Simply amazing! Way to go shipping dept.!
Stephen
8/6/2013
I always hated to open and close the tailgate on my 2004 Dodge. Then I found etrailer.com. I ordered the easy lift attachment and still can not believe what a difference it made. I am very satisfied and would recommend this outfit to anyone.
Thanks a lot
Tony
8/6/2013
Great prices, and very responsive, friendly, accommodating customer service. Highly recommended!
Chaki
8/5/2013
I ordered a hitch for a weight distribution system that I needed in short order. These guys never fail to deliver on time! Hitch arrived and worked like a charm. Towed a 34 ft travel trailer with it and the trip went flawlessly!! I would recommend these guys to anyone - they are the first and last place I go to look for towing items, and truck accessories.
Daniel
8/5/2013
My purchasing experience was pleasure . Everybody was a great help
Daniel F
8/5/2013
Got my wiring harness in just a couple of days and it went on just like the video said it would. Couldnt have been easier. Thanks etrailer.com
David
8/5/2013
The best site for all you odd part needs, I checked many sites only to find they did not have all that I needed, etrailer had every piece I needed to repair my 20 yr old trailer suspension and make it like new with out replacing the whole thing without costing an arm and a leg. Every bushing and bolt and a spring support which had broke, now my trailer is like new. I also needed the parts right away hog hunting trip and Jacqueline and George got right on the order to get it out without paying over priced shipping costs.... Great job people!!
Dennis
8/5/2013
I had a pleasant surprise today. I placed an order with etrailer late in the evening. I could hardly believe it when in only about an hour and a half I got an email stating that my order had shipped. Now thats what I call service.
Donald
8/5/2013
Great service throughout the whole transaction. The sales person answered all my questions about shipping and the order was shipped within hours and arrived on time well before we were to leave the RV campground it was shipped to. Thanks for a great online buying experience.
Donald D
8/5/2013
All items its perfect, very fast shipping and very good price!!!!
Eric
8/5/2013
After begging the manufacture for replacement parts I found etrailer.com... They had the parts I needed after my box was broken into.
God Bless you all.
James
8/5/2013
Great service and products
Jeff
8/5/2013
Fast processing! Very personable. Thanks!
Jeremy
8/5/2013
Easy,fast, and info sent via email. Great company to do business with
Jerome
8/5/2013
order shipped very quick and i was upgraded to faster shipping at no cost to me! easy to deal with and very friendly!
Justin
8/5/2013
Wow...so I order a trailer harness at 3:30pm on a Sunday afternoon. I get an immediate response that it has been processed. Then within a half hour I get a second email that tells they are working on filling the order and then just after 5pm the order has already been filled and at the Shipping Dept......amazing
Ken
8/5/2013
This is my first order. So far everthing is great. Shipped the same day I ordered it. Just wish I would have thought of everything together to get one order.
Louis
8/5/2013
Rose is the best, she knows the product and put me on the right path for another item, very-very helpful, very happy with etrailer as well. Thank you..
Mark
8/5/2013
Excellent Service
Mike
8/5/2013
Doing business was quick and easy. Staff went above and beyond in shipping my product in a quick manner. Will do business again with this company.
Paula
8/5/2013
Im restoring a 1972 Scotty Serro and wanted to keep the look original. I wanted the galvanized roof vent hatch just for that reason. The galvanized hatch fit perfect in the rough cut hole using the etrailer specs. Shipping Special at 6.99 and the video posted showing the operation sold me. Others were charging double for shipping and more for the hatch. I figured since the shipping was low, I would have to wait, but the item was shipped same day and came in 3 days. Well worth the cost.
Scott
8/5/2013
Great selection of hitches and everything else you need to install a hitch on your vehicle. QUICK shipping!!! Excellent customer service. Great prices. What more can you ask for.
Stephen
8/5/2013
Fast and efficient transaction - I like the way they operate.
Urvin
8/5/2013
I bought the tekonsha prodigy 2 brake controler and the plug in wire adapter.the people at etrailer were great to deal with,delivery was fast and I had it installed in about 15 minutes.the brake controler works great and I will definitly order from etrailer again.
Brian
8/4/2013
Your company is first on my list for anything I may need for my trailer. You expedited my order only because I was a repeat customer. Thats class!!
Carl
8/4/2013
Great place to shop. I thought that the shipping was a little slow this time. But all and all very good place to do business. Thanks
Charles
8/4/2013
Very easy and like very well.
Christopher
8/4/2013
We called e-trailer.com to inquire about a hitch for our newly purchased 2010 Lincoln MKX - eight, thats right, 8 minutes later we had all our questions answered and the order was completed. Our main concern was that the hitch be discreetly hidden as much as possible. Sabrina was extremely helpful and very friendly. In this day and age of electronic assistance, it was reassuring to be greeted by a person who was eager to help and knew her product. Now Im just curious if the hitch will arrive before the estimated delivery date of Friday! Good job, Sabrina, well be sure to recommend e-trailer.com every chance we get!
David
8/4/2013
Amazingly fast shipping! Hope it gets here quick!
Dixie L
8/4/2013
Did a fine job
Gary
8/4/2013
Amazing to say the least they upgraded my shipping and shipped it out earlier. Outstanding service other business can learn from them.
Jacob
8/4/2013
Quick shipping like always.
James
8/4/2013
Fast service & shipping. Great packaging heavy gauge cardboard box.
The video installation guide was accurate and very helpful. It took about an hour to install without having to jack up my 2011 Fusion up. Would be difficult but not impossible to install single handed.
Good quality hitch. Well constructed, the holes lined up without any problems.
John
8/4/2013
Very fast and efficient. Product has shipped ahead of schedule - so will be interesting to see when it arrives.
Great service guys!
John
8/4/2013
Your site is the easiest site I have ever navigated on the web. The explanations are clear, the enlarged views are excellant, and the videos are quite complete. I will definitely tell my friends about the reasonable prices and large selection that you offer.
Lawrence
8/4/2013
My experience with etrailer.com is very good. Got the item I ordered in a timely manner. The item recieved was exactly the one they had advertised. Satisfied customer and will return here for all my trailer needs. I will refer them to anyone with a trailer. Thanks!
Lott
8/4/2013
Bought this product. Watched the video on installing was eaay
Patricia
8/4/2013
Great website! I especially liked the customers questions answered section. I had question about LED trailer/ Mercedes ML and 4 or 5 pin adapter. I am not always comfortable ordering on the internet since I am unsure about the product. That section alleviated the concerns.
Robb
8/4/2013
Extremely easy and effecient service!!
Bill
8/3/2013
I always look at etrailer first for trailer accessories. Their prices are usually the lowest and the service is great. Their installation videos are also very handy.
Bill
8/3/2013
What am awesome experience. I will be back
Charles
8/3/2013
I bought 2 - Kenda 5.30-12 Tire W/galvan Wheel - 5on4.5 tire / wheel sets. The quality - price combination makes for good value. When you add free shipping, this purchase was a no brainer. On top of all this, after placing my order online, I received an email notifying me of a free upgrade to the 3 to 5 Day Express Shipping! Good product, great service, Ill be shopping here again soon.
Dave
8/3/2013
Great buyin experience, arrived in three days and was a snap to install. Etrailer was great and kept me informed every step of the way.
Donald W
8/3/2013
Great company, quick to ship product...faster than expected. I would completely recomend to anyone!!!!
James
8/3/2013
I am amazed my order shipped to me so quickly. How convenient, how simple, you guys rock.
Joe
8/3/2013
you guys are good,Five days up and and ready to go in ten min.thank you.mike
Michael
8/3/2013
Had problems with part back ordered and not available for awhile. It was a hassle but was able to fix it
Nathaniel
8/3/2013
This company has great products at competitive prices and also a few good surprises with their shipping too. Thanks for being an outstanding customer service company in todays world of corporate not caring companies.
Paul
8/3/2013
I cannot believe this site...Im a newbie to camping but am handy when it comes to certain repairs, the videos and helps are what separate this company from the rest, you can tell that a lot of time and effort went into designing this site. Why would you buy from anywhere else?
Peter
8/3/2013
Great price and quick shipping. Also the video on web site was very very helpful..
Sean
8/3/2013
Trailer hitch was shipped fast.
Stephen
8/3/2013
I ordered a Yakima 4 bike hitch mount carrier for a 2 receiver hitch. The order went in on a Sunday night and I received the carrier on Thursday. And, best of all, the shipping was free! Awesome service, thank you!
Steven
8/3/2013
Customer service here is outstanding. One of four items I ordered wasnt in their warehouse. They emailed that info as soon as they processed the order. Then they found the item at their supplier, had it shipped straight to me while shipping the rest of the stuff from the warehouse all in less than 1/2 a day and kept me informed all the while.
Timothy
8/3/2013
Thanks for your very prompt service on this order. This will get me back on the road with my Ranger boat trailer. This is the first time I have ordered from your company but I must say I will be a repeat customer. Thanks alot for your great service.
Wayne
8/3/2013
I went to a local shop for my parts and they wanted twice what I found on etrailer. I will look here first from now on.
Aaron
8/2/2013
Outstanding place to shop They will go out of their ways to help you out. They take the time to call me to take my order.
Every one should at list try to buy from E-trailer to experience the greatest services that they provide .
Amor
8/2/2013
Communication was great. Kept me informed. Received in 2 days after it shipped from a backorder.
Barry D
8/2/2013
I was so pleased with etrailer.com. I ordered the complete LED light set up for my boat trailer. The order came quickly and the tracking software lets me know where my package is at any given time. I found out I ordered the wrong item and got to experience their return service which was excellent also. I highly recommend etrailer.com for all your trailer needs.
Bob
8/2/2013
excellent in every respect
David
8/2/2013
Excellent Service. Ordered on Moday afternoon and arrived at my house on Wednesday morning.
Don
8/2/2013
You always have good prices and fast accurate service. I will do business with you again.
Joseph
8/2/2013
You had the things I needed in stock at a good price,
and good shipping rates. in an easy to use web site.
Thanks!!
Joseph
8/2/2013
Order arrived today.......really fast. Thanks
Kathleen
8/2/2013
Great service, ordered a rim and they upgraded the ground shipping free of charge
Lloyd
8/2/2013
Great service and quick delivery, I would highly recommend this company to anyone looking to upgrade or replace any lighting or towing items!!!!
Marc
8/2/2013
These guys are great, I had a problem with my email address because i entered the wrong email by 1 character difference. I called them up and they fixed it no problem and even sent me the previous email again they had already sent out to the wrong email. He then told me they were getting my order out the same day i ordered without me even asking. A+++++ Customer Service!!!! Great company!
Zachary
8/2/2013
Everything shipped as planned. Thank you!
Allan
8/1/2013
The Hitch arrived in 4 days....everything looks to be in great shape and will be installing this weekend. Thank you for info. you have been every helpful and it was a pleasure doing business.
Annette
8/1/2013
Hitch for my 2009 Cadillac DTS was a good price, with free shipping made it a bargain. Easy to install, no drilling, simple instructions. I also purchased a T-Connector for the trailer wiring. I thought this was a little expensive, however it was also easy to install and had simple directions with minimal electrical disturbances. Overall, a few hours and I had a hitch with good wiring connections. The only thing I had to purchase extra was a ball.
Art
8/1/2013
I bought several time and each time they have managed to respond over my expectation.
I love being informed at each stage of the order so that I know when my order will be sent.
I live in Canada in the province of Quebec and the delay my order arrived at my door was barely 48 hours after ordering thats amazing!!
I recommend to everyone to buy from Etrailer.com they will offer you a pleasant experience and you will not regret it.
Christian
8/1/2013
Freaky fast shipping. Hitch was exacly as expected. $145 for a drawtight! Good experience. Already placed another order for a bike rack. Very impressed with this .com business!
Eric
8/1/2013
Have lots of supplies and what I needed. Website is very easy to find what person is looking for.
Ernest
8/1/2013
Service is the absolute best. Fast and very reasonable.. Shipping is done immediately they get the order almost it seems..
Have ordered several times and always the best of service and communication..
Highly recommend.
George
8/1/2013
Ordered 2 Draw-Tite trailer hitches on a Monday, one for me and one for a friend. Received them on Wednesday and discovered a problem with both of them. Thursday morning talked to E-Trailer and they traced the problem down and sent 2 more hitches out that day. Received the second pair on the following Monday morning and had them both installed by 3:00 PM that day with no problems. You just dont find great customer service like that very often. If all businesses operated like that it would be a much better world. Thank you E-Trailer!!!
John
8/1/2013
After speaking to several other companies, and even placing an order with one which first i was given the incorrect info on hitches that would fit my car, then it was cancelled due to misinformation about it being out of stock or discontinued? Needless to say, that company had no idea what they were doing and after much frustration and dissatisfaction, I came upon etrailer.com. First of all, I was very pleased with the customer service department as their knowledge of the products was excellent, and their advice on the hitch I needed was excellent, their patience, their professionalism and courteous assistance was ever so appreciated not to mention their personable attitude. E-trailer - you are wonderful! Thank you Mark! :
Kim
8/1/2013
My experience with etrailer was very easy. I would like more instruction on how it installs.
Kirk
8/1/2013
items were back ordered. But I think I received them quickly in spite of them being back ordered. very happy with the transaction. happy with the product. Will shop here again.
Thomas
8/1/2013
Great service and products. Super fast shipping. Thank you very much!
Virginia
8/1/2013
Thanks again for great service. You went above and beyond in contacting the manufacturer directly to get me the part I have been waiting for them to manufacture. While the part number is still not on their website or yours, you got it ordered and shipped for me. Im sure it will get to me just as quick as my last order from you folks. Thank you so so much for expediting this, I will soon be able to tow my new fiver. Cant wait.
William A
8/1/2013
Extremely fast shipping and part was one of the best Ive ever had to put together. Quality was great and bike rack went together flawlessly. Great experience and highly recommend.
Dan
7/31/2013
Fast and Easy ordering
Dan
7/31/2013
I havent received the product yet, but the service has been exceptional.
When my order was not available, I was immediately contacted by real people who offered alternatives to meet my needs, and executed my order without the need to go back through the website again. Then followed up to confirm the requested action had been taken.
In the end, order still shipped the next day.
David
7/31/2013
Easy to order. Video explaining installation. What more could you want?
Francis
7/31/2013
Your site was great. Shipped next day received in 3 days. Would recommend to a friend. Meas. for bolt patterns helped me pick the right size wheels for my trailer.
Glen
7/31/2013
Very helpful and shipped immediately.
Harry
7/31/2013
Very nice folks to work with and when I found the part that didnt need soldering, worked out the return with minimum hassle.
James
7/31/2013
Great Customer Service...I received my new wheels in tires in only 2 days. They look great on my boat trailer and thanks for upgrading the shipping the express.
Mark
7/31/2013
Lexus G. took my order professional, knowledgeable a real asset to your company.
Mike
7/31/2013
Good prices, parts, and fast delivery
Randolph
7/31/2013
Absolutely the best place to do business with. The people are friendly, courteous and very knowledgeable. Products get shipped when they sa they will and they always arrive as expected.
Richard
7/31/2013
Super website, easy to locate product - great customer service -
Richard
7/31/2013
Installed a tow bar bracket on my buick Im very pleased with the product and easy installation perfect fit good job blue ox
Happy in texas .
Sandy
7/31/2013
I called to place my order and spoke with Cathy T. I explained that I was repairing a trailer and while I was fixing it, the boat was in a slip that was charging me per day for storage. Cathy went above and beyond for me. She made sure my order was pulled and shipped and even called to tell me exactly what was going on. This is by far the most helpful and pleasant online shopping experience I have had. etrailer.com had all of my parts and shipped quickly, and Cathy made sure I was happy and informed, I cant thank her enough.
Shaun
7/31/2013
GREAT service. kept me informed every step and very quick delivery. good service, good value, the way it should be everywhere.
Steve
7/31/2013
Great follow up on all stages of the order. Processing, shipping, etc
Steven
7/31/2013
Great service and products with quick delivery!!
Steven
7/31/2013
After what happened I felt compelled to write this. I received an email that one of the parts would be delayed with a suggestion of an alternative that was actually cheaper and ship on time. Fn great.
Wojciech
7/31/2013
Very pleased with eTrailer. My order was made late in the day. I expected it to be processed the next day. Instead, I got 3 informative emails telling me that the order was received, was in stock, and had been shipped and provided tracking information. I dont know how you could improve on that type of service.
Brett
7/30/2013
Very good fast service.
My local parts store didnt have the seals I needed except as special order. e-trailer had them at a much nicer price. Ordered on the 25th and got a confirmation e-mail. The very next e-mail says, your order has shipped and I received the order on Mon. the 29th. How can you beat that??
Each e-mail had a personal contact name and e-mail address for any problem.
Charles
7/30/2013
I was EXTREMELY happy with the Curt Hitch. It was very sturdy and easy to install. It arrived from your company earlier than I expected. I would DEFINITELY recommend Etrailer to my friends and just ordered a Curt wiring kit from you guys today!
Daniel
7/30/2013
So far great. Agent was very help. She went out of her way to help me. I was asking something unrealistic and she delivered.
David
7/30/2013
you are very pompt. I ordered the vent on Sat. and I recieved the vent on Monday. I was able to get it installed before the rain. Thank you for your effiency.
Duane
7/30/2013
My expectations were exceeded. The order arrived quickly. I was very impressed with the quality and price. The price of the hub with the gears was below the price of the gears and race from the manufacturer of the trailer. I realize that the race already pre-installed in the hub was an excellent idea and very thoughtful. I had trouble installing a race in the original hub from the original trailer. Thank goodness I didnt havent to pound the race in. Again an excellent company with excellent values and low prices.
Genaro
7/30/2013
Good experience - competetive pricing, broad selection of products, prompt filling/shipping.
James
7/30/2013
GREAT JOB BY SUSANNE AND LEXUS. SHIPPED THE SAME DAY ORDERED
John W
7/30/2013
Browsing the pages was very easy, and then when I put in year, make, model of vehicle it was very easy to find items to order for my truck!
Mark
7/30/2013
Thanks for upgrading my shipping without additional cost to me.
Raymond
7/30/2013
Order arrived quickly.
Fenders were great,
Richard
7/30/2013
Easy website to locate the tail light I needed and very pleasant and well informed help on the phone.
Robert
7/30/2013
Excellent transaction. My item was delayed in shipping but I was keep up to date throughout the process. Looking forward to receiving my order. Will buy from again for sure!
Shawn
7/30/2013
I am so impressed with the level of communication and personal service this company has shown. I ordered something that was out of stock and hard to get from the manufacturer- I received emails and phone calls with updates and they found me what I wanted as soon as they could!
Susan
7/30/2013
Very helpful staff.
Very quick in responding to my email questions.
They were able to suggest alternative parts that are compatible to my product.
Val
7/30/2013
I found them on line, called them, they had the hitch I needed, it was reasonably priced, so I ordered it. When I asked how much the freight would be, I was told, its free, anything over $150 is free shipping. My order was approx. $153, so no added expense! And since Im in the same state I get it next day delivery U.P.S. Ground! Very smooth transaction.
Alvin J
7/29/2013
I shopped a lot of websites, and this was an excellent website, it was user friendly, fast and very informative.
I called to verify some questions that I was not completely sure of and spoke with Amy W. She was the major reason I purchased all my receiver hitch package from etrailer.
She was so patient, kind, friendly and most of all, she was able to answer all my questions and help me make my decision on which package I should buy.
Amy did an excellent job....Thank You !!
Carlos
7/29/2013
Good prices extremely fast service and great customer service would recommend to anyone
Frank
7/29/2013
Easy to find what I wanted. Needed something fast. Priced out local bike shops and your prices were great. Free Shipping and great servcie closed the deal.
James
7/29/2013
I cant believe the speed in which I received my order. I ordered it on Sat the 27th and received it today. I am totally happy with you company and costomer service.
Thank you
Jerald
7/29/2013
I found and viewed your product on the internet using images.I clicked on your web site and found a useful comparison guide, so my options grew. I ed the product with the most favorable reviews and entered my order. A short while later I got an email confirmation and then a tracking number. Perfect execution so far! Looking forward to receiving my product. Thanks etrailer.com
John
7/29/2013
Excellent service during the order process.
Kenneth
7/29/2013
Tire cover fit Great nice Material.
L G
7/29/2013
On time and as promised. Great shipper
Larry
7/29/2013
I ordered a hitch for my 04 CRV and the install was easy everything fit great, I would highly recommend E-trailer to everyone.
Michael
7/29/2013
I can not believe how good etrailer was to deal with! I got my trailer hitch& bike rack in 3 days! Also very high quality! 5 ***** highest rating I have ever given! Thank You Very Much. NEIL Patterson P.S. about 30 minutes to install hitch by myself!
Neil
7/29/2013
I was very impressed with how quickly I received my order, and everything worked great! Instillation videos are a great plus.
Great experience and will order from etrailer again!
Thanks!
Philip
7/29/2013
I have nothing but POSITIVE comments to say about etrailer. I have ordered several items over the years and when I need something else I always go to them. Thanks!!!!
Rick
7/29/2013
Shipping was quick and item as described. I also like the video clips with the product that show how to install with tips. etrailer.com brings back the shade tree mechanic.
Thanks, Rock.
Rockie
7/29/2013
Good selection ,easy ordering ,good quality and prompt delivery .I appreciate the E-Mails concerning my order and being able to track my shipment. Overall a trouble free experience as usual
Steve
7/29/2013
My second order with e trailer and all is well! The products are high quality, the communication great and all the tutorials are priceless. I suspect all my towing needs will continue to be purchased here.
Steven
7/29/2013
I have purchased from ,etrailer over the years and each time I was thrilled how they worked with me and explained issues when ever I was confused as I am 87 now and most people do not take the time.. The one person I remember the most is Amanda however every one has been wonderful. GOD BLESS all of you. Tom Charlton
Tom
7/29/2013
Great so far. Item on the way.
Andrea
7/28/2013
Very simple to place order on line. Shipping was fast. Price was good.
Bruce
7/28/2013
This is my second order from Etrailer.com. Both times I searched the web, and both times their prices were extremely competitive. When I placed my order, I received confirmation immediately. Both times I placed the order on a Sunday, and both times I received notification that my order was being shipped to me in less than two hours.
I dont usually write reviews, but I am extremely impressed with this site from the selection on the site, how quickly the order was filled, and how quickly I received it. They will definitely continue to get my patronage.
Daniel
7/28/2013
great job at getting my parts to me and the wright ones
David
7/28/2013
Looks to be just what I need for bumper hitch weight support for my travel trailer. Is being shipped quickly, which I always like.
Edmund
7/28/2013
I think the website was easy to use. I think the products are great. I will be buying other products in the future.
Harry
7/28/2013
Fast e-mail reply on order acceptance. Super quick acknowledgement that order was processed. Received shipping and tracking confirmation right away. This was all on a Sunday!!!!!!
Jeffrey
7/28/2013
Spoke with a very knowledgeable customer service rep on Sunday and my order was shipped Sunday night. Not bad service. And they upgraded by shipping from 7 days to 3-5 at no charge. Very happy with their service.
Marshal
7/28/2013
Great service and great prices couldnt find anything locally that compared to this company.
keep up the good work guys you have my business.
Michael
7/28/2013
Delivered on time, perfect video online on how to install , good product. Very happy customer
Oscar
7/28/2013
Wow. At the risk of sounding cheesy, I only regret having waited so long to do this. The price was small. The part came inside of three days, fit exactly, and was in place in less than an hour. I did this alone, but heres my advice. Watch the video. Raise your car a bit so you fit under it, and have a friend help if you canits heavy and awkward. But if you are thinking about it, just do it!
Paul
7/28/2013
Fast service. Same locks that was needed to have all boxes keyed alike
Russell
7/28/2013
This company redefines customer service. I couldnt dream of a better retailer for all my towing needs. They offer tons of expert advice in the form of video, web and print. They process and ship orders almost before Ive finished. Overall, etrailer cant be beat.
Tim
7/28/2013
Great customer service and fast shipping. I really appreciated the emails they sent about when my itiem was shipped and they even upgraded my shipping for free. Great website
Anthony
7/27/2013
Shipping was upgraded for free so I received my order very quickly. Best price I could find on the web. I would call to verify dimensions on this item before ordering.
Ben
7/27/2013
Super easy to place an order, even had a video showing installation instructions. Fast shipping, good price. Couldnt ask for more.
Christopher
7/27/2013
Always have had great service and fast delivery, A great company to buy from!
Donald
7/27/2013
2006 Honda Odyssey: Great experience. Straight forward ordering process. Shipped immediately. Easy installation, with good video guidance.
Evin
7/27/2013
Couldnt have asked for better service and user friendly website to order everything I needed. Installed hitch with a friend and assembled and installed the rest on my own. Thanks eTrailer!!!
John
7/27/2013
great job taking care of me
John
7/27/2013
This is a first, I never leave comments but this time I must. Delivery was fast. My new titan brakes went on with out a problem. I had to call after I placed my order to correct my email. Staff was very friendly. Thank you Dan K
Marvin
7/27/2013
Unbelievably attentive shipping process. Even got the product sooner than expected. Awesome!!!!
Paul
7/27/2013
Easy shopping on website,great video demos,fast delivery,great communication to the buyer. Very happy with my purchase.You guys Rock!
Sean
7/27/2013
Rapid response - even for a small item. Next time I need something I will definitely use etrailer.
Steven
7/27/2013
Excellent customer service! Knowledgeable, friendly and actually had a personality Amy - outstanding! - If I had a company of my own I would hire her in a minute!
I would definitely do business with etrailer.com again.
Terry
7/27/2013
Excellent product and speedy shipping!
Thomas
7/27/2013
e trailer got a new regular customer. Because I ordered online and got the fastest response. Im used to waiting a while. And you were polite as well. Thanks again.
Zl
7/27/2013
I posted my reviews for the products I ordered in both my orders. Those were just reviewing the products themselves and not your business. So I just wanted to shoot you an email to tell you how much I appreciate your business. The super extensive information on your website for the products and vehicle compatibility as well as videos are invaluable. I also contacted via email for some pre-sales questions and the response was excellent. Shipping, customer support, and all the rest is top notch. I also am impressed with your streamlined process to leave reviews (which is probably why you have so many reviews). Oh, and you had great prices, too!
Props to all of you!
Andrew
7/26/2013
The carrier I bought was available at etrailer and amazon at the same price, I almost chose amazon as that is my default but I thought Id give these guys a try. Man am I glad I did, the service is personal and fantastic. I will be shopping with etrailer again.
Benjamin
7/26/2013
service was quick and efficient! Thanks
Bill
7/26/2013
Very fast shipping. I researched around and found etrailor had the best product for me. Pretty easy to install however the are some very tight spots to get to. My kids little hands came in handy.
Bill
7/26/2013
Product was as shown really good and the service was impeccable! fast service and I really appreciated there quick response Thanks for your service I would certainly do business again with your team
Bruno
7/26/2013
It was great and Ill do it again
Domingo
7/26/2013
Order personnel were fantastic. Delivery was on time. Price couldnt be beat. I would recommend etrailer to anyone.
Glenn
7/26/2013
Jack cover was perfect.
Greg
7/26/2013
The bearings on my 1989 Bass Tracker trailer were turning rough. I found what I needed at etrailer at a great price. I ordered races, bearings, seals and Bearing Buddies. They arrived before I expected and installed perfectly.
James
7/26/2013
Im very pleased how quickly my order shipped. It was very easy and hassle free to order online. Great pricing!
John
7/26/2013
I really wanted this item to work! It looks to be very well made, a quality thing. Unfortunately, it does not seem to fit in my 10 year old truckdoesnt align w/the latch mechanism, doesnt fully rotate in the opening in the tailgate once installed key cannot be removed. I was able to get it into locking position w/the bezel off by moving the latch mechanism w/a screw driver but, even after all that, pulling the latch handle opened the tailgate. CS is sending a replacement w/an RA for the previuosly received one and Im still hoping for a succesful install. Well see how it goes but I wish that CS had offered me a refund after speaking to me because they should have realized that I was mechanically adept enough to accomplish this task and that unsuccessful outcome was due to a problem w/the merchandise. Their excuse was that perhaps the item was defective, Okay, fair enough...well try again but, if this is a no go, I will expect a refund!
Joseph A
7/26/2013
Within an hour or two of placing my order, I received a shipping notification with a free upgrade on the shipping method. I will definitely return to etrailer.com for any future towing needs!
Matthew
7/26/2013
First class company, fantastic service, competitive pricing, and very helpful video on line to help install the hitch. I would highly recommend to anyone looking for trailer related equipment.
Paul
7/26/2013
Great selection. Fast shipping.
Alexandru
7/25/2013
Very easy to install hitch and trailer wiring on 2013 Chevy Cruze
Barry
7/25/2013
First time shopper, experience was excellent. Great product lines, Great order and shipping experience - quick, economical and kept informed
Ben
7/25/2013
Great ease of web-site .Able to find right hitch for my car and wiring harness.The only thing is the site should have reminded me that I needed a ball for hitch.I was just kidding .Very fast shipping 3 days delivered.Great Company.
Charles
7/25/2013
Ordered the part on Monday July 22nd, received it here in Cincinnati on Thursday July 25th.
Installed the fan and it works perfectly.
We appreciate everyone involved with this order and will be ordering in the future when necessary.
Great job everyone!
Charles E
7/25/2013
Great customer service, very knowledgeable and personable. I will do a lot more business as my company grows.
Cory
7/25/2013
The wiring harness was shipped promptly and arrived earlier than expected. The kit was complete including zip ties, fuse and double sided tape to mount the box. The directions were clear and the YouTube video was very helpful as well. This is my second highly satisfied purchase I made with etrailer.com.
The bonus is that I saved over $60 in labor versus the major truck and trailer rental office!
David
7/25/2013
Awesome knowledge of products, great service and quick efficient order processing!
Harold
7/25/2013
What a great company shipped my order express when they did not have to free. I have never had accompanying do nothing free great product cant say enough about how great etrailer has been. Thanks you.
Jake
7/25/2013
I was very impressed with your site and service-after-sale, including tracking information that was furnished within hours of placing my order.
James
7/25/2013
Fantastic experience! Great post-order follow-up and a no-charge upgrade to expedited shipping. Thank you!
Jeffrey
7/25/2013
excellent customer service from lexus g.
Jesse
7/25/2013
Service was excellent. My order was as stated and lower shipping rates to Canada certainly were a bonus.
Thank you.
Keith
7/25/2013
I cant anything Ive done that was easier. Great price, great communication and GREAT service. Thank you very much!
Kenneth
7/25/2013
I ordered some brake parts and one piece was missing from the order. I called customer service and told them. They shipped the missing part out right away. I am very happy with the service I received from ETrailer.
Kenneth
7/25/2013
Excellent service!! Had an iteam that was on back order for a while. They called me an informed me of it and also sent what wasnt on back order to me!! With not extra shipping charge!! When the iteam came in to there wear house they sent it to me that day!! Using etrailer for all my needs!
Nice job.
Nicholas
7/25/2013
Very quick service!
Norm
7/25/2013
Service was excellent !
Richard
7/25/2013
Your website has good descriptions and specifications as well as cross reference information which it very easy for me to find the right grease seals for my trailer.
Robert
7/25/2013
Finally found the 2 x 1 1/4 ball shaft at E-Trailer. Couldnt find one locally. Now I can put my load distributing hitch back into service!
Ron
7/25/2013
Very pleased with your service!!!
Spyros
7/25/2013
This was an excellent shopping experience. The items were as described & the shipping was as promised.
Winston
7/25/2013
Informative and easy to work with.
Ben
7/24/2013
Nice ordered today shipped today . Had what was needed and help was useful.
Beth
7/24/2013
Ordered a Hidden hitch and Thule bike rack for my 2007 Honda Odyssey. Selected the standard free shipping 5-7 days, but Etrailer upgraded the shipping to 3-5 days for free! Wow, great customer service like that is hard to find.
The installation instruction videos are excellent and gave me the confidence to install everything myself. It was easy to bolt the hitch on just as the video shows. It really does help to have an extra pair of hands to hold up one end of the hitch as you are installing it. Tip, there is actually room to slide the hitch in over the muffler if you want to skip the step of lowering the muffler.
Have used the Hidden hitch and Thule Apex bike rack a couple times so far and am very pleased with both of them overall. The only minor suggestion I would have is if you really want to carry four adult bikes, you might want to opt for the five bike rack instead to have some extra wiggle room.
Definitely recommend etrailer.com! Great ion, great prices, and best installation videos.
Bruce
7/24/2013
The shipping was fast an the service was great. Will shop here again. Definitely satisfied with the service.
Casey
7/24/2013
I was dealt with nicely and with Cole a knowledgable person who answered my questions and took my order.
Well done
Craig
7/24/2013
Excellent seller. Super fast shipping and upgraded the shipping at no extra cost to me. Impressive.
Donna L
7/24/2013
I am very pleased with the service I received from Mark.
Donnie M
7/24/2013
My new favorite add on website. Thanks all!
Duane
7/24/2013
You had a great shipping price. That was the reason i ordered the light from you.
Eddie
7/24/2013
Lowest price I could find from a trust worthy company. Ordering was simple and fast, not confusing. Ill order again from etrailer.com.
Harold
7/24/2013
Ive completely restored a boat trailer and etrailer was one of the reliable, fast shipping and hard to find parts online store i used frequently. Highly recommend anyone to shop at etrailer.com.
Henry
7/24/2013
Air Lift brand parts were as ordered. Order tracking was very easy. Would order from here again.
John
7/24/2013
Online shopping and ordering was easy, prices are competitive, and shipping was quick and FREE. Everything arrived on schedule and as specified, complete with all required hardware. Installation was quick, and instructions were more than adequate. Im happy with how the whole thing went.
John
7/24/2013
Great people to work with. Shipping was the fastest ever! Prices were the best when comparing with other places. I would recommend etrailer.com to my friends.
Lance
7/24/2013
The web site was very useful and easy to get around in. Ordering was a snap.
Mike
7/24/2013
Great experiance, great shipping will use again.
Milke
7/24/2013
So far I have had a great experience. All the information was clear, price was very good, and customer service is great. They offered free shopping on large orders and upgraded me to a faster shipping at no cost. I received an email response right after my purchase. I received another email the same day saying my order has shipped 24 hours sooner then expected!
Nick
7/24/2013
All good, xactly what I wanted for a non standard trailer hitch, does fit my lawn tractor and best of all its rated for 2000lbs., probably about 1900lbs. more than my lawn tractor. Delivery to a foreign country werked gud.
Peter
7/24/2013
The young man was very helpful and answered my questions immediately without any hesitation. Also very courteous is every way. Now I hope things work out so everything fits as to your video indicates. Thanks again for a fine experience - so far-
Phil
7/24/2013
Parts arrived today, 7/25/13 and were ordered on 7/19/13. Im very pleased all around.
Thanks,
Robert
7/24/2013
Your representative, Troop, was extemely helpful in helping me choose the right trailer hitch and in helping me make the decision to buy it. The price was very good as well. Thanks Troop and etrailer!
William
7/24/2013
Fast, efficient and best price
Blaine
7/23/2013
Upgraded my shipping so it will arrive before my trip. I was considering to buy this product locally but once I received the shipment confirmation and the date it will arrive, I am glad to have ordered through etrailer.com
Cahn
7/23/2013
Good prices, great service when they noticed some issues with my order. Rose G was extremely nice and helpful!
Darren
7/23/2013
Everyone I talked to was helpful and knowledgable. When the recommended bike carrier didnt fit, they contacted Thule and called me back quickly and helped find another route.
Debra
7/23/2013
Excellent service. I placed my order mid day on Saturday and the item was in my mailbox on Monday. I have rarely experienced such prompt and professional service.
Their website allowed me to search and find the exact item I needed. Etrailer will be my first stop any time I need parts in the future.
Edward
7/23/2013
The agent Gail was extremely helpful and informative. I did not make a purchase on the first call to her but called back and placed an order because of her. Thankyou.
Gayle
7/23/2013
great to work with
James
7/23/2013
I think that this is an easy site to look anything up.... I looked all around town to find this adapter but could not find etrailer hooked me up.... Have not got it yet but hopfully soon thank you etrailer
Jason
7/23/2013
Super easy to deal with. Great customer service. Would definitely recommend etrailer.com!
John
7/23/2013
This was the first time I used etrailer & I will use them again .
John
7/23/2013
Great company and website, very easy to navigate and use. Also got upgraded shipping at no additional charge.
Josh
7/23/2013
THIS IS MY FIRST PURCHASE FROM E TRAILERS. SO FAR I HAVE BEEN BLOWN AWAY AT HOW QUICKLY THEY RESPOND TO MY ORDER, WITH SHIPPING, EMAILS TO NOTIFY YOU OF THE PROCESS. ALSO THEY UPGRADED MY SHIPPING ABSOLUTELY FREE. I WILL DEFINITELY TELL ALL OF MY FRIENDS ABOUT E TRAILERS. THANK YOU FROM A VERY SATISFIED CUSTOMER.
Kenneth
7/23/2013
Product as advertised. Shipping was right on time. Always a reliable company to order from and the products are high quality.
Michael
7/23/2013
Very good response quick and decisive. Thanks for your help.
Richard
7/23/2013
Great response on my order! Thanks also for the upgraded shipping.
Richard E.
7/23/2013
eTrailer.com is a great service. I needed a trailer tire that no local store had in stock, so I ordered from here. The price including shipping cost was less than the tire stores, and the shipping was super fast! Will definitely recommend eTrailer.com.
Roger
7/23/2013
Troop & Suzanne were very knowledgeable about their products. They were so helpful & patient with the whole process of helping me get the right parts and installation suggestions were very helpful also.
Thanks for all the help and quick expediting of the parts.
Roger
7/23/2013
E-trailer had the best price and they upgraded my shipping for free. You cant beat that!
Tom
7/23/2013
The informational videos you provide are a unique and welcome service. Appreciate the great service you give.
Wanda
7/23/2013
The pictures of the part you provided really
helped.The constant info. on the tracking was
great.The part was right & fit good.
Thanks
Wes
7/23/2013
To all the staff at etrailer.
It is my pleasure to deal with you
Thks again
Anthony
7/22/2013
On time delivery exactly as forecast by Titus at etrailer. Installation instructions very detailed and intuitive - all hardware complete. Installation was straight forward.
Thank you etrailer.
Bill
7/22/2013
I would highly recommend etrailer to my friends.
You offer a vast list of products making it easy to find what you need. Excellence customer service. and fast shipping. etrailer is now the first place I will look for RV products. Thanks etrailer!
Bruce
7/22/2013
Very receptive and easy to communicate with!
Chase
7/22/2013
Arrived fast and products in good condition.
Christine
7/22/2013
Excellent experience with order. I have shopped with etrailer many times always with awsome customer service. This particular time my shipping was upgraded at no charge. My go to place for all my towing and hauling accesory needs.
Christopher
7/22/2013
Excellent customer service. Alicia G. Is the best
Went to my local Honda Dealer in Newburgh, NY and they wanted $199 for just the 4 pole flat wiring connector. Will recommend trailer to everyone I know. Thanks again.
Curtis
7/22/2013
Fastest service I have received in a long time and thanks for upgrading my shipping so I can receive it earlier than expected.
Dan
7/22/2013
etrailer has a large selection to choose from. They provide valuable information to the buyer on narrowing down what hitch will be the most appropriate for your vehicle and trailer.
They have great customer service, and love the free shipping!
Also, out on YouTube they have installation instructions for their products.
Derek
7/22/2013
The hitch aligner arrived in the mail today. Such fast delivery! The sales person on the phone was so friendly. Following the instructions, the hitch aligner positioned the ball directly under the trailer receiver. The little nylon bag lets you keep the aligner conveniently in the door pouch of the pickup truck. This is a must have for travel trailer campers.
Don
7/22/2013
Matt did an excellent job!
Gary
7/22/2013
etrailer.com is great to deal with. Fast Shipping and the products are exactly as advertised. I have purchased parts from etrailer.com before and will do so again.
James
7/22/2013
I was really impressed with how you handled our order. We ordered on Friday about 6:30 pm. Package arrived on Monday. Now thats fast service!
James
7/22/2013
Super fast shipping and a product.
James
7/22/2013
This is now my third order with e-trailer in a couple of months. Great prices, and awesome service with quick shipping.
Jim
7/22/2013
Very good prices, service and communication. Good source for hard to find parts.
Joel
7/22/2013
Im very happy on how easy it is to order a product from etrailer. I really liked how an etrailer representative emailed me soon after my order, to confirm the status of my product.
Jose
7/22/2013
I purchased a Fulton trailer fender, looks identical to the other side. E-trailer is fast with delivery and DIY saved me $$$
Kevin
7/22/2013
Thanks fur the hitch and wiring for my Jetta. E-trailer has always done a great job at shipping the things I need and the parts are the right ones that I need ever time.
Les
7/22/2013
Sales person knew products well and was very helpful. fast transaction and shipment. very happy costume.
Mark
7/22/2013
Good price, perfect match and perfect fit. Installed in less than 10 min!
Thanks again.
Michael
7/22/2013
I placed an order late Sunday night and then realized the free standard shipping may not deliver my order as needed. I sent an email asking for advice on needing to upgrade my shipping. Quickly received reply that my order had been upgraded to Express Shipping and would arrive earlier than expected.
Totally unexpected service that is uncommon with todays online retailers. Great product options, best possible price and fantastic support and service!
Ron
7/22/2013
I am very pleased with the professionalism of your staff. The fallow up e-mails were very helpful. The shipping was quick and the product arrived in great shape. Your product was just as described. I would definetly do business with you again.
Thomas
7/22/2013
My first and second experience with etrailer has been a very positive one. Suzanne and Nicki were very knowlegable and helpful. I was really pleased with the service plus the orders were shipped the same day.
Im sure we will use the company again!
Arlene
7/21/2013
Recently purchased a hitch and wiring for my 2008 Hyundai Sonata. Instillation was a breeze thanks to the descriptive video on the website. Had some minor issues with instillation, but it was a mismatch of the holes in my frame, and in no way the fault of etrailer.com. I would recommend etrailer.com for anything to do with towing projects. Also, parts got here 2 days before i was expecting them. Thanks again, and keep up the good work!
Bronson
7/21/2013
We down sized from a Suburban to a mini van and needed a trailer hitch for our cargo hauler. We got the mini van a week prior to leaving on our family vacation and needed the the extra cargo area, etrailer.com got me the trailer hitch quick. Great shopping experience.
Erick
7/21/2013
Thanks so much for the great service and online ordering experience! Part was exactly as described, shipping was great for the special rate. Couldnt be happier!
Gregory
7/21/2013
I buy from Etrailer frequently and always get good service. They happen to have most of the things that I need to purchase all in one place.
James
7/21/2013
I was kept informed of my orders, and you went out of your way to see that I received a ball mt. for my soon approaching trip. Wonderful service
and a very helpful, friendly staff.
Thank you,
James
James
7/21/2013
Was so nice to talk to an american that really knew her business. Sweet voice too!
James
7/21/2013
I bought a used 18k signature series slider hitch. I could not find any information on the rails that came with the hitch. I finally found on the etrailer web site, ask the expert. I asked my questions and no time at all I got a reply from Michael Howell solving all of my problems. I highly recommend etrailer.
Jerry
7/21/2013
Boy your service is 200 percent better than what some of the others companies are. Ordered on Saturday the 20th. And was shipped by Sunday the 21th. That what I call service. Thanks a lot, I couldn’t be happier. Will be doing business with you again. John
John
7/21/2013
these guys are great...better shipping terms than they promised...Ill be back for more of my trailer accessories. thanks!
Jonathan
7/21/2013
Ordered my adjustable hitch receiver on a Sunday afternoon and received an immediate email confirmation from Lee telling me he upgraded my FREE shipping to 3-5 Express AT NO ADDITIONAL CHARGE!!!! Now THAT is customer service!! Thanks etrailer....Keith frm MN!
Keith
7/21/2013
Carry a lot of products that can be applied to difference situations.
Larry
7/21/2013
Hitch went on in an hour with no issues, truly an easy install all the way around. I am impressed at how clean the car looks with this hitch, nothing hanging down other than the receiver.
Wiring kit could have had a little extra length on the lead from one side to the other, that would allow for tucking the wires up and out of the way. Otherwise it was a snap to install and everything works great.
Peter
7/21/2013
Just what I needed and the price was great. Very fast shipping. Definitely will be a return shopper.
Phillip
7/21/2013
fast service good product thanks . would order again
Thomas
7/21/2013
After reading some strong reviews about a hitch for my Honda CRV, and watching the excellent install video, I decided to buy etrailers hitch. I ordered at 10:00 am and in a few hours I got an email saying not only did they ship the hitch, they were able to have it upgraded to the 3 to 5 Day Express Shipping at no additional cost Great for me. Their hitch, which looked every bit as good as the one at the honda dealer, was much less than half the cost.
Albert
7/20/2013
I spent a few hours late Friday evening. trying to find trailer parts that where affordable, and had reasonable shipping costs. I found that and more at etrailer.com. Within an Five minutes of my order being placed, I received an email updating my order status, and in under twenty four hours another stating it had been shipped... now thats service. It was a please doing business with these folks, and I highly recommend them! Thanks to all at etrailer.com!
Dennis
7/20/2013
excellent service so far
Gyorgy
7/20/2013
Couldnt be more pleased so far...Had a question....got it answered....quickly. No one tried to up-sell me. nice! Michael Howell was excellent!
Holly
7/20/2013
I continue to be amazed by the great customer service from Etrailer. Simply the best company in the business.
James
7/20/2013
I bought a Thule bike rack and a 1 1/4 inch Curt hitch. Both arrived sooner than expected and are in great shape. I have already recommended www.etrailer.com to a couple of friends as well as my brother in law. I will keep this site bookmarked and they will be the first place I check the next time I need a hitch or accessory. Great communication too!!
Mark
7/20/2013
I think you offer great customer service. It was nice to hear youd upgraded and sped up the shipping of the items I bought at no additional cost to me. Im looking very forward to getting the trunk cargo holders as they look like just the right kind of product sturdy, yet removable to put in other vehicles. Thank you for having this product available. I didnt do a lot of looking, but have a feeling there isnt many other options like this available. I will be excited to check out and review the quality of them after I receive them. Plan to use mostly for groceries hate having an open trunk space where everything moves around.
Pamella
7/20/2013
Awesome Customer Service!
Randy
7/20/2013
the marker light worked great easy to put on service was very good shipment was very fast thank you will buy again looking for a towable bike rack for under 160.00
Ronald
7/20/2013
Excellent service & price. I went to several RV parts stores with no luck. Found the part at etrailer and it shipped the same day. Thanks
Butch
7/19/2013
Oustanding service. Very courteous and kind extremly fast shipping.
Daniel
7/19/2013
I am very much impressed with your service.
My return item has been delivered to UPS.
Thank you for your quick turn-around.
Dean
7/19/2013
Excellent service. For the Timbren parts I ordered etrailer was by far the cheapest supplier by a long way, and UPS shipping was free, and delivery fast and efficient.
One of my favourite US suppliers yet again.
Geoffrey
7/19/2013
Great online experience. Ordering was easy and quick. Felt very secure. Instant response when order was placed and received upgraded shipping. Will always come back to E-trailer. com for all my trailer needs.
James
7/19/2013
My experience with etrailer.com was excellent ... 5 stars all the way! The Draw-Tite 2 trailer hitch and Yakima SwingDaddy bicycle rack were shipped and delivered promptly and arrived in excellent condition. We have a 2010 Toyota RAV4, and the hitch installation video available on the website made the job very easy. Weve had the hitch and bike rack for a year now, and I highly recommend the hitch, the bike rack, and the company, etrailer.com.
James
7/19/2013
Pat treated me very professional and could not have done more for me. She got my product shipped same day even though it was a pm afternoon call.
Jay
7/19/2013
I needed a trailer wiring system for my Mini Countryman. Etrailer had a complete name brand Curt kit for less than other sites and they have a Toronto, Ont. distribution centre which put any worries of a problem at ease. I ordered my kit at 10am Thursday and received it - complete - at 1pm Friday - 1 day! Im impressed and will use etrailer again.
Mike
7/19/2013
we were very pleased with etrailer.
Roy
7/19/2013
Great customer service I ordered two, only needed one, Jan fixed it quickly...even checked again to ensure i had ordered the right part. Well done!!
William
7/19/2013
Superior, fast service. Great communications. I go to them every time I can.
Benjamin
7/18/2013
Bought that whole weird vertical hitch, wiring, and ball mount for Chrysler 300C. Mounting was a bit easier than described. Hitch fit perfectly. Wiring plugged right in, -and worked correctly.
I haul everything. No failures. Excellent product. Now need the vertical adapter to horizontal. Found the pic with measurements. Support handled my one question. Its on the way.
While I dont usually post reviews, we need to hear the positives about these good guys.
Bill
7/18/2013
On line catalog very easy to use. Good order confirmatiion and initial follow-up. Could use another confirmation of order shipment, but order arrived and was exactly as requested.
Reasonable shipping expense.
David
7/18/2013
etrailer is a great company, website is easy to navigate, great descriptions of their products....and they upgraded my 5-7 day Free shipping to 3-5 day FREE shipping.
Ill definitely use them again.
Thank you!
Flournoy
7/18/2013
very good website for oginization an information
Gary
7/18/2013
Both the AIR BAGS and Tie Downs are working perfectly as advertised.The air bags are installed along with the plate for my Gooseneck Trailer. I could not be happier with your product.
Harvey
7/18/2013
Holy cow! This is the first time Ive ordered something from etrailer.com and they are super fast and has great customer service! I need to get more gear so then I can order some more roof rack accessories from these guys. Thank you
Kenneth
7/18/2013
well made bike rack, my 29 incher fits nicely, very good service, fast shipping.ordered on monday it was here on wednesday.
Larry
7/18/2013
WOW! I placed an order for a lock with etrailer.com less than 2 hours ago. Since that time I had a personal confirmation they received my order, followed less than an hour later with another notice that they had already shipped my item! No wonder they have 4 1/2 star customer satisfaction reviews. You guys ROCK!
Thank you for the awesome service. I would absolutely recommend you to the people in my trailer group.
Maggie
7/18/2013
We are very happy with our purchase, it arrived before promised. It is easy to put together and is very sturdy. We cant wait to use it on our trip.
Maria
7/18/2013
Service is geared to customer satisfaction.
Shipping and tracking is great.
Every product I have ordered has been very satisfactory.
The free shipping helps.
Appreciate etrailers huge inventory in stock.
Staff is knowledgeable.
Owen
7/18/2013
Like your web site, easy to navigate and great selection.
Pierre
7/18/2013
My experience with etrailer was fantastic. Even though they originally thought I did not need any parts from them Nicky K and John H went out of their way to contacted me AND hooked me up with the manufacturer for further insight into my issue with my Atwood master cylinder from my boat trailer.
They were very friendly and knowledgeable. They wanted to be of assistance....go figure! I first found them with their informative YouTube videos. With the service I received I decided to replace some of the items on my trailer and had no buyers remorse.
I heartily recommend them highly.
Reno
7/18/2013
Great service, knowledgeable,courteous,efficient, I highly recommend to others.
Rich
7/18/2013
etrailer is GREAT!. You have great prices, shipping is right on time and the fifth wheel hitch and install kit were perfect . It took my son and I 2.5 hrs to install the unit. Great Job ETRAILER.COM!!!!! I give you 6 Stars
Thomas
7/18/2013
I was very happy with my order.I liked the way etrailer has the parts showing all the sides top and bottom and the short video was great.The part I ordered come with in three days.I will order all my trailer parts from etrailer from now on.They do a great job.and it is well done!
Thomas
7/18/2013
very helpful, kept me up to date via e-mails no questions about my status
Allen
7/17/2013
Great product delivered on time.
Andy
7/17/2013
etrailers web site us easy to navigate and helped me match products which need to fit together properly. Shipping was promptly arranged and I am happy with the products. The best part was the Customer Service person who emailed and phoned me to let me know there had been a snag in my PayPal payment and provided ample time for me to correct the problem without delaying the order.
Charles
7/17/2013
Purchased a class III Hidden Hitch for my Dodge Grand Caravan minivan from etrailer and it fit perfectly within 45 minutes. Etrailer was true to their word and matched the price on the competitor plus 10 percent of the difference. Thanks to the demonstration video it was easily understood how to install the hitch. Etrailer provided e-mail updates regarding shipping status of the the hitch and quickly answered my questions.
Great support staff and excellent service, I recommend etrailer to all of my friends.
Christopher
7/17/2013
Well I do not have my product yet but I did have to call and get some information and in that process I was directed to this item that is better than what I wanted and solved two problems. Thank you for the direction and the fast service.
Craig
7/17/2013
My order arrived today as promised. The wheel I ordered was exactly as advertised and entirely intact after shipping. I am completely satisfied with this transaction.
Don
7/17/2013
This was my first order, I was very pleased with the speed and quality of my order, thanks again :
Ernest
7/17/2013
I think this company will do you all well. They take care of business in a very professional manner, even for a first time customer. That is a rarity today..I have been buying and selling on the internet for years and that is the way I treat all my customers and I expect no less and got no less.. GREAT COMPANY I Thank Them Again!!
Frank
7/17/2013
Wonderful provider. Great communication, easy to track, and top notch packaging and delivery. Will stop here first the next time I am looking for accessories for a vehicle. Thanks!!
Gary
7/17/2013
Spoke to Judy M who was very informative about the product I was looking for. Polite,helpful,professional. A rareity these days!
Gregory O
7/17/2013
the staff there knows their business, I like that they are In the know of what they are selling.
very fast order
thanks again
Ken #3005
7/17/2013
Jena was very helpful, even though the piece I was looking for was for a bike rack brand you dont carry. The replacement part I needed came in quickly and fit perfectly.
Maria
7/17/2013
Fast shipping of my reciever tow hook, thanks.
Mark
7/17/2013
Im extremely pleased with my results from etrailer.com, having ordered three products here in the last several months. The web site is very easy to use and helped me find exactly the products that I needed, including comparisons with similar products. Im also pleased with the prices, as I compared them to other sources. The service is outstanding, with order and shipping notifications sent out rapidly, and products were shipped very quickly. I highly recommend etrailer.com.
Matthew
7/17/2013
Very good experience with all phases involved. Quick and informed responce from Julie and George.
Will definately shop here again
Thanks
Michael
7/17/2013
Great ion. Great prices. Outstanding & speedy shipping of my order. Will be the first place I go for future camper purchases.
Mike
7/17/2013
I dealt with John H. Excellent sales person. He has made sure my experience with your company was beyond reproach. Thanks
Raymond
7/17/2013
My order came quickly and I appreciated being able to track its progress all the way. I installed the hitch with no problems at all....everything fit exactly. I liked that the torque requirements for the mounting bolts were supplied. In a day or two Ill tackle the wiring harness. I think the hardest part will simply be getting access to the vehicles wiring harness. After that, I anticipate no problems, as all the wiring looks to be well labeled. Thank you for a great on-line shopping experience.
Robert
7/17/2013
etrailer.com has been excellent in the two transactions I have made with them to date. Email updates come immediately and they even expedited shipping voluntarily. I will return to etrailer.com in the future. Recommended!
Russell
7/17/2013
My friend and I are building a trailer and we had some challenges locating the correct size fenders... until he found your site. I ordered these fenders today and in only a few short hours I was notified they were shipped and the shipping was upgraded. Good price and great customer service and communication. Thanks etrailer! Al.
Alan
7/16/2013
The wiring harness was easy to install after watching the video thanks for the fast shipping, too!
Catherine
7/16/2013
Called just to check stock. Heather took my order gave me plenty of time to find what I needed. Great experience, you got me for life
Charles
7/16/2013
This is my second e trailer purchase and very pleased both times! Got my tires delivered to work today and was surprised the 2 rim/tire combos were actually boxed up to be shipped. I work in a shop and have never seen tires packed well like that. Usually they are stuck with labels and shipped as they are. Ordered Friday and received on Tuesday. I will be installing them on my pop up camper this weekend. Also ordered a camper light/fan combo this time and it was over $30 less than a local rv dealer.
Thanks!
Chris
7/16/2013
Etrailer is GREAT!!!!!, and it is a good place to find stuff you are looking for and the shipping is great to.
Christopher
7/16/2013
I called last week I think Thursday July 11. Dana took my order and last night July 15 UPS delivered the order.
Dana was very helpful and followed up with and email to confirm my order.
My Thanks to Dana for the help and getting my order out so quickly
Jim
7/16/2013
Great service. Items received within 3 days of order. Fast And free shipping as promised
Tanks Etrailer!!!
Leo
7/16/2013
Ordered at 10:09 pm. Shipped at 6:49 am! I think we get an A+ for timely customer service.
Mark
7/16/2013
I was really impressed with the friendliness of the customer service representatives. They were patient and very helpful. They were very helpful to get my order out quickly. Hopefully the order will arrive in the stated time.
Phillip
7/16/2013
Great selection and prices. The customer service and communication is second to none. Thanks, etrailer for a great buying experience.
Randy
7/16/2013
Entire project went pretty well. Part shipped was in perfect condition, missing one of the feeder wires for the bigger bolt but you guys remedied it very quickly while in shipment, I found a great alternative involving black tape. The minor grind out was easy with a cheap rotary tool with a grinding bit, took just a few seconds of grinding. This is the second one I installed and would use you guys again. Now I just need to figure out which bolt goes where, front or back It would be an improvement if all bolts were the same...I always seem to screw that up. Installed by myself with a floor jack in about an hour....
Rod
7/16/2013
Glad I found your site. The videos were very helpful. I have added it to my favorites so I can return in the future.
William
7/16/2013
I am glad I found eTrailer when I shopped for a hitch to fit my 2013 Equinox. Delivery was very quick, the product actually as described with a very competitive price. I would recommend eTrailer to anyone.
Allan
7/15/2013
I was so impressed with e-trailer, I have never ordered springs before, let alone equilizers or bushings, nothing. But with the help page, for measurements and the descriptions, I was able to get all the replacement parts I needed in one place, and I did it myself, On-LINE, yeah. I am guessing I saved a pretty penny on the parts as well, plus the standard shipping was free, how much better could it be, well, the upgraded the shipping so I would get the parts within a few days, and still didnt charge me. Also, and very important to me, the parts are all high quality, brand name parts, Redline, Dexter, a lot of the factory parts are Dexter, so I was pretty impressed. I will never use another company, unless someone shows me a better place to purchase parts like this. I doubt that will ever happen. Thank You Guys, very much, Sincerely, Clint
Clint
7/15/2013
Been great so far.
Would like to recommend that you include with your notice of shipment, the tracking # and carrier.
Going to your web site which only gives me a map and tells me that the order is shipped/date.
I would like to have more info on the notice.
Ed
7/15/2013
Perfect transaction. Order was complete and exactly what I ordered. Great packaging light bulbs were carefully packaged. Shipping was quick and communications were detailed.
Thank you eTrailer.com!
James
7/15/2013
This is the second order Ive placed with etrailer. The first was about two months ago, and the second was yesterday. The first order shipped right away, and was received very quickly. The second order shipped today less than 24 hours after being placed. I appreciate the quick response.
Jim
7/15/2013
Extremely informative ordering site and easy to use.
John
7/15/2013
I am in the middle of rebuilding a trailer and etrailer.com has been my #1 source for information, tutorials, and replacement parts.
The customer service has been great. I received multiple emails about the status of my orders and quick resolution of one issue.
I am a very happy customer.
Joseph
7/15/2013
Installed the hitch without a hitch. I watched the video and installed the hitch and wiring harnest in about a hour without any problems.
Mark
7/15/2013
easy to order ,fast response,great prices!!!
would recommend to friends and family
Michael
7/15/2013
Received ordered part on 7/13 two days before scheduled delivery. Havent had time to install because of raingood thing, but it is exactly what I ordered and at a good price. Thanks.
Mike
7/15/2013
Helpful staff Tamara W, fast shipping to Canada and lenss ordered were an exact fit for my boat trailer!
Ronald
7/15/2013
Not only was pricing great but communication regarding an order was exceptional, especially on a Sunday afternoon. Great experience...have bookmarked your page and will share the experience, thanks,
Rusty
7/15/2013
Outstanding....easy shopping, simple ordering, fast shipping, and a great product for the price. A great experience all around. Thanks!
Ryan
7/15/2013
Very helpful on phone to make sure I ordered the right parts. very fast shipping and packaged well
Sonia
7/15/2013
I have been very happy in my dealings with etrailer, both from a price perspective and most of all with the pleasant people and very fast shipping. The staff has taken time to help me assure that the parts I am buying are indeed the appropriate ones for my particular applications, and never seem to rush or brush aside an opportunity to make the service the best it can be. That is why I use etrailer whenever I have a need they can fill. A happy camper!
William
7/15/2013
The light is awesome, AND THEY LOOK AWESOME ON THE BACK OF MY 3- WHEEL CUSHMAN!!! AND YES I WOULD RECOMMEND YOU PEOPLE TO ANYONE, YOU ARE GREAT TO DO BUSINESS WITH!! YOU TAKE VERY GOOD CARE OF YOUR PEOPLE!!!! IF I NEED MORE LIGHTS OR WHATEVER I WILL BE CALLING E-TRAILER!!!!! THANK YOU VERY VERY MUCH!!! DENNY!!! P.S. KEEP UP THE GOOD WORK!!!
Dennis
7/14/2013
The etrailer.com service is lightening fast. Shipping could not have been initiated in a more streamlined manner....and on a Sunday!!!
Edwin
7/14/2013
Second time Ive shopped here and both times I have been happy with the results. Fast shipment and well packed. Ill be back.
Gerald
7/14/2013
I appreciated the online video of the install as a preparation to doing my own vehicle. The wire thread grip is ingenious and gives anyone the insurance of doing it themselves. In addition to the install I needed to place my finger thru the second frame hole to hold the bolt in its place when I secured the nut.
Thank you. JPR
John
7/14/2013
Best on line retailer I have ever used. Love all the how to videos. Its what got you my business.
Joseph
7/14/2013
This is my second order from etrailer. Your phone sales people are especially helpful.
Kirk
7/14/2013
Amy was very knowledgeable about the products I needed and easy to work with. A very enjoyable and pleasant experience. You had all the parts I needed at a reasonable price. thank you.
Leroy
7/14/2013
Packaged well, arrived quickly and everything fit as expected. 5th hitch I have installed and havent been disappointed. My one recommendation, I dont have access to a lift and use the sturdy shipping box as a work surface to slide under the vehicle. The box for this shipment had 58 corrugate staples and could have used 1/3 to 1/2 fewer! Save one resources and save me some removal time!
Michael
7/14/2013
Easy product searching, checkout and delivery.
Ramiro G
7/14/2013
I bought the tailgate for my husbands truck. he loves it. I was very impressed with the price and even got free express shipping! Thanks so much!
Sharon
7/14/2013
I have been an occasional customer of etrailer.com since 2009. Every single shopping experience has been totally satisfactory. The Customer Service department is outstanding. I believe their how to videos and user testimonials are invaluable. When I encountered a fitment issue with a weight distribution hitch issue it was resolved quickly to my complete satisfaction. I felt like the CS representative was genuinely interested in my problem and went out of her way to correct the problem. This company conducts their business like a small business and clearly places their customer first.
Thomas
7/14/2013
The follow-up email ensured that the ball was in motion.
Then came the confirmation & pending shipment notice.
Very thorough! The keys were delivered in less time than expected, making etrailer.com an excellent vendor, making me a very satisfied customer!
Thomas
7/14/2013
Trailer hitch fit perfectly and looks great . The wiring harness was a breeze with the how to video . Could not be happier .Would gladly recommend etrailer to anyone .
Troy
7/14/2013
The parts that I ordered were extremely timely .The how to videos were very helpful ,and the tips from other customers too .I upgraded brakes on my trailer and buying complete assemblies and the nuts to go with them was the only way to go
Wayland
7/14/2013
Just about the best website online for finding the widest range of parts. The prices are amongst the lowest that many search engines send inquires here. Free shipping and no sales tax makes it a easy, and a good return policy makes up for mistaken orders.
I did my order over the phone and was impressed that the operator was able to suggest alternative parts when it was determined that one of my items was going to be delayed from the manufacture.
Christopher
7/13/2013
Good selection had exactly what I needed and free shipping was nice. More importantly they upgraded my shipping to sooner delivery and Saturday personal email with updates. Will shop here again.
Daniel
7/13/2013
Incredible. As a dedicated online buyer I can tell you these folks are as good as it gets. Ive not had a better online experience. I believe they actually do care about their customers and thats a rare feature in todays retail world.
What I liked most was that they gave me a phone number and extention to call back if I had any problems.
Douglas
7/13/2013
Outstanding service! Outstanding web site! Ordered the Draw Tite Trailer Hitch and Thule Vertex 2 bike rack. Before installing the trailer hitch I removed all the staples from the trailer hitch cardboard box then placed the cardboard under my 2012 Ford Fusion to lay on. Did not use jacks to lift the car to install the trailer hitch. Installed hitch by just following the etrailer GREAT Video. Very pleased that I purchased from etrailer.
Edith
7/13/2013
I got the hidden hitch and it was really easy to put on the car and i would recommend anyone looking for a hitch to go to e trailer i have no doubt i will be back thanks
Gregg
7/13/2013
Package came quickly and installed nicely. I would do business again with etrailer.
Karen
7/13/2013
This is my second purchase from e-trailer. They provide great customer service, fast shipping at a fair price and quality products. I would certainly recommend them.
Ken
7/13/2013
Best online experience ever! I cannot believe that the cost was so low, to include shipping costs. I have to wonder if they actually made a profit or not. I would have paid 10 times the cost or more for the same part at an RV dealer. Service was excellent - got e-mails for order confirmation and shipping very quickly. You can tell that they go out of their way to please their customer.
Received my RV tail light and it was exactly like my old one, except brand new. Instructions and installation were very easy, and it works like a charm! I would definetly do business with Etrailer again!!!!
Lee
7/13/2013
Parts in stock and shipped within six hours. Wow! Why cant they do this with parts shipment in my country! Etrailer knows about customer service and I would go to this site for all my trailer supplies.
Matthew
7/13/2013
It was so nice to have someone who knew the products help me pick out my Thule Roof Rack for a Toyota Yaris, which is really hard to fit. I didnt have to send it back. YAY!
adviceinfo without a sales pitch and thats what I like.
Nancy
7/13/2013
great customer service. fast delivery. easy installation. next week ill try it with the pontoon on it. the real test. so far everything is great. nick s.
Nick
7/13/2013
Excellent response to my orders. Every time Ive placed and order, it has shipped virtually within hours of order placement and delivery has been timely.
Pat
7/13/2013
customer service was very efficient finding the correct part # for a lost brachet from my frailer lock
Richard
7/13/2013
I have to say that your customer service has been excellent! I have been kept advised about this order every step of the way either through email or phone calls.
Richard
7/13/2013
Excellent, immediate, and really friendly serviceeTrailer didnt have the exact model number I ordered, but offered a substitute that was my second choice, with no loss of shipping time. George, and Austin, and a very nice woman who called me were great. If I used exclamation points, Id use 2 or 3 for eTrailer !!!.
Roger
7/13/2013
I have purchased from etrailer a couple of times now. Customer service is always great and the staff is always updating your order status as soon as it is available.
Ryan
7/13/2013
Good selection of products, excellent service, thank you for shipping so quickly!
William
7/13/2013
Waiting on gear cover now. Was fast & easy to order with a company site very professionally done. Received e-mails that order was received and shipped and now is set up so I may track order. Thank You for the nice service.
William
7/13/2013
I had actually forgot to order a part when I placed my order, Matt was kind enough to make the necessary changes over the phone and added the additional part that I needed to my order! Without his help Id have been paying for additional shipping and waiting a couple of days longer to get the forgotten part, it is people like Matt that make or break a company. I will most definitely use e trailer in the future when I need parts!
Anthony
7/12/2013
Great experience! Very reasonable price on bearing kits, and a reduced price on shipping!!! Prompt email confirmations and tracking info, all around a pleasant transaction!
Calvinonejerry
7/12/2013
Gail at your company was great got my order out quickly. Ups got it down here quickly but failed miserably on delivery. They didnt deliver until 6 pm and left it in front of my camping trAiler at the end of my driveway. Didnt notify us and we had to go get the heavy boxes and I am 70 years old. Your service was good ups not so much.
Jerry
7/12/2013
We received exactly what we ordered. We are very pleased with Your company. Thank you for all your e-mails, you let us know when you received the order and then when it would ship and gave us the tracking number. That is good communication ....
Linda
7/12/2013
great product, great price, fast shipping!
Robert
7/12/2013
Fantastic best Company and Customer Support I have ever beed associated with. I have used etrailer.com several times over the last year and can say that everytime I go back it is as good or better regarding custermer service and support every opperator that I have talked to has the knowlege to address your issue. Fantastic. Weather using the online service or talking to a live person isnt that a new thing talking to a live person. Plus one is available and answers. Not due to heavy call can go to the web ande see if you can find the answer or espect heaver then normal wait time. Never once did I get this or any message. Was connected to a live person. Definetly wou recommend etrailer.com
Steve
7/12/2013
I am very satisfied of your services
Sylvain
7/12/2013
It felt like going to a parts store and having the part I needed handed to me. Best online customer service
ever.
Tom
7/12/2013
Mike S was a big help to me in ordering the trailer hitch. He was understanding, courteous, and very knowledgeable. I will be using etrailer again.
Tom
7/12/2013
u r the best
Bill
7/11/2013
I was thrilled with etrailer.com service and quality. I received my cargo carrier for my 2012 Chevrolet Equinox extremely fast 2 days. Although it required assembly, the instructions provided made that task very easy. The quality of the product is superb. Of course, I would recommend etrailer.com!
Bryan
7/11/2013
By far the easiest process of ordering a trailer wire harness for our 2010 Honda Pilot. Wasn’t sure if everything I was ordering in the kit was required for our vehicle but once I got my order, I watched the video supplied via etrailer’s website and in 10-15 minutes everything was connected and working as is needed to. If there’s anything I need in the future etrailer will defiantly be my first stop. Thank you...
Chris
7/11/2013
Outstanding customer service - I would certainly recommend you to all my friends.
Darrell
7/11/2013
So far this has been a really good experience. Prices are good and they have kept me informed regarding my purchase. The Mfg. had to make the items and as soon as etrailer received them they shipped them.
David
7/11/2013
Very helpful people, fast service, reasonable prices, good communication every step of the way.
What more could anyone want ??????
Donald
7/11/2013
very easy and had just what I was looking for.
Donna
7/11/2013
Ithink for no. one your hitch is made in America. The bolt holes lined up perfict , the hitch is made to perfection.THANKS FOR THE PROMT DELIVERY.
Harold
7/11/2013
Great customer service and fast delivery.
Holly
7/11/2013
Customer Service is A+++++ A lifesaver when I needed assistance on what hardware was needed for my type of vehicle. My order came in a timely manner and fits perfectly. I love how there are videos showing their products with all types of vehicles. I will order again from etrailer!
Jennifer
7/11/2013
Finding etrailer.com and then using the 800 number was a pleasent experience. I could not locate the products that I ordered anywhere locally.
The person that I talked to was very very helpful with a minium amount of time consumed.
Jim
7/11/2013
This was my third hitch from eTrailer. As usual quick, correct service. No hassles just great execution.
Jim
7/11/2013
On July 4th I ordered a Hitch cover , I was surprised to get a response right away due to the Holiday, but My order was to be shipped the next day.
I had a Hard time tracking my product, maybe the shipping company system was down not sure,
But the Product arrived on Tuesday and it was perfect and well packed and looked exactly like the picture on the web site.
Thank you so much and I look forward to ordering more items
Joanne
7/11/2013
This was my first experience with etrailer, and I was very impressed with the order process, and also the email follow up.
John
7/11/2013
Calvin is my Hero !!
He answered all my questions - then assured me that the trailer hitch & bike rack I chose for my daughters Fiat 500 would be a perfect fit - then he shipped the order the same day - absolutely amazing service !!!!!!
Kathy
7/11/2013
Very good expierence and enjoy the updates on the tracking.
Kevin
7/11/2013
Great experience, phoned in my order, prompt response, knowledgeable and very helpful staff, shipping cost to Canada extremely reasonable, notification of order receipt, processing and shipment + availability of tracking number was great plus, product arrived before expected, very well packed.
Item as described works and looks fantastic on my vehicle.
Definitely will use you for my future needs and recommend your e-store to my friends and family.
Thanks!
Lewis
7/11/2013
I think it was a very nice experience.
Matt
7/11/2013
I Needed parts for my thule roof mounted bike rack after one of the upper mounts broke after forgeting to take the bike off before entering into the garage. Fortunately I stoped in time the luggage rack cross bar brackets slid out off their mounts and only broke the one part on the roof rack and did not damage my expensive mtb. I also orderderd some spare parts that I feelt my posibily fail in the future. Their web site is great to use well organzied with catagories, part#s, and pictures. Had a good experience parts arrived when expected and packed well. Would use again thank you for your service.
Patrick
7/11/2013
I have ordered from eTrailer several times in the past. This past experience was positive and efficient. I always recommend eTrailer to family and friends.
Paul
7/11/2013
I placed my order on Monday evening late and the trailer hitch arrived on Thursday. Great delivery process and everything arrived in good conditoin. I would definitely recommend etrailer.
Robert
7/11/2013
It was great all questions asked were answered in timely fashion which was great. Information was very helpful and it helped me to shop your web sight THANK YOU VERY MUCH. I will be sending in another order shortly.
Robert H.
7/11/2013
Having been in the service business for 40 yrs and knowing how difficult it is to please customers I need to let know that all of my dealings with E trailer have been flawless your customer service is exemplary. My last call to you resulted in fulfilling my part needs for Thule rack parts. I had called an online/brick and mortar rack specialty dealer in VT. four times during daytime business hours, on the two times some actually answered I was transferred to someone who never answered and was sent to voice mail. They have lost a customer for life.
Shaun
7/11/2013
Very good customer service, and technical service too. I have not recd the item yet, but I really believe they will do whatevet it takes to help me out.
Steven
7/11/2013
You folks set the bar high for outstanding customer service. Thank you for all the great things you do: offer instructional videos for product installation, show names and faces of folks involved in customer service, personal emails with employees names and phone numbers if we need help, fast service, the list goes on and on. It is always a pleasure to do business with you.
Vaughn
7/11/2013
After checking around the only place I found that had something that might fit my old boat trailer. Gail was very helpful and professional. After I hunfg up I got a confirmation Number email. Later today I received a notice that my item had been shipped.
Allen
7/10/2013
I found etrailer.com to be a great web site. They were fast, I experience great service, and I will use etrailer.com again. Thank you.
Allen
7/10/2013
Very good prices and ion. Quick shipping. Excellent communication, from time order is made until it is shipped, they let you know exactly what is going on with your order. Items arrived quickly and packaged well. The place to go for trailer parts.
Andrew
7/10/2013
First time purchasing with this business and cannot be more impressed. Took the special shipping for a much lower rate, expecting shipment to go out within a few days. I received a shipment confirmation within hours. I will be sure to purchase all needed items from etrailer in the future. Thank you.
Brett
7/10/2013
Excellent service and actually the only place I could find what I was looking for.
Craig
7/10/2013
Great web site. Your instructions on installation were spot on.
Derek
7/10/2013
Very pleasant experiece with both Mark & Amy, they were both a llot of help in getting my order for the right sway bars for my motorhome.
Thanks again for your help!
Eldon
7/10/2013
So far, so good! Placed my order and it has been shipped the same day. Cant wait to get. Steph H. helped me with my order and answered all my questions.
Gary
7/10/2013
Fast, very courteous, people.
Greg
7/10/2013
Beautiful product! Fit perfectly, and look like original equipment. But the best part...after I placed my order I received a phone call and realized I needed the mirrors a few days sooner than expected. I emailed etrailer and asked if they could expedite shipping...no problem, and they didnt charge extra which was not necessary...I was perfectly willing to pay the extra shipping. Great people, great service, great company. Glad I found them!
James
7/10/2013
I cannot believe my order has shipped so fast! Truly awesome
James
7/10/2013
So far so good. Two hours after ordering and I received notice that it shipped. Hope it comes soon.
Jonathan
7/10/2013
Staff great knowledge of product, and fast shipping
Jonathan
7/10/2013
Easy to order. Had all the parts I needed. Kevin followed up with him offering help. I would recommend this business.
Joseph
7/10/2013
I think that etrailer is a good place to buy anything you need for a car,truck are trailer. I would tell a friend about etrailer
Lee
7/10/2013
I have a 67 Airstream and the tail lights are very faded. I am a new etrailer customer and they have done a good job on my first order. The product quality and service is excellent. I don't have the new tail lights installed yet but I am very impressed by the additional information and support etrailer offers. I like the feeling of having a team of knowledgeable people I can fall back on if needed.
Lyle
7/10/2013
Online ordering experience was excellent. Quick and easy. Order was processed immediately, and items were shipped the next morning. Upgraded to Express Shipping at no additional cost.
Michael
7/10/2013
Great customer service, good value, excellent followup, and expedient shipping.
Mike
7/10/2013
The product arrived on Tuesday which was fast service I thought. Your
pricing was the same as or better than anywhere else. Installation was
simple and the product should give good service from the reviews I have
read. Overall I am very satisfied with the product you offered.
Mike
7/10/2013
Another great expirence!!!!!
great thechinical help!!!!! Lori went out of her way to help!!!!
awesone shipping department fast and well packaged!!!
best pricing anywhere no need to elsewhere you cant beat it!
Ralph
7/10/2013
Customer service with etrailer.com is awesome representives are extremelyhelpful. Ordered running boards for my 2010 Chevy Silverado, easy to install, and everything was as stated in the website. Very pleased with transaction. This was not my first time ordering for this site and it wont be my last. Thanks etrailer.
Ralph
7/10/2013
Love the free shipping especially the upgrade that didnt cost me anything. Also Etrailer has the best prices that I found anywhere.
Robert
7/10/2013
The items I ordered were delivered within two days. It looks like all items are in good working order and I hope to install them tomorrow. The staff was very timely in keeping me informed as to my order, therefore I knew when my order would arrive at my address. I have used etrailer in the past and will be using them again in the future because of their timely filling my order and get the items shipped to me timely.
Ronald
7/10/2013
It was very easy ordering, I had been looking for a while for one of these hitches. Your descriptions and ad photos were fantastic. also enjoyed your help videos as well. Great Site !!
Roy
7/10/2013
Awesome product and service. I ordered my towing mirrors on Monday after lunch and my order arrived on Tuesday. They also upgraded my shopping for no charge. I will definitely do business with them again.
Stephen
7/10/2013
Very simple, good quality products, competitive pricing, quick shipment after order, and very accommodating staff courteous and willing to offer options. Why would I want to shop elsewhere?
You have my business in your product market forever!!
Timothy
7/10/2013
Very easy to use site. Best price I could find that included free shipping and various other shipping rates. Hassle-Free experience!
William
7/10/2013
You guys are just too GOOD! I will shop again. Thank you for the above and
beyond customer service. You took the time to chase your orders down and
then followed up to get my order shipped. Sounds like what anyone would have
done but I am telling you, that kind of customer care is rare and hard to
find.
Bill
7/9/2013
Very friendly, knowledgeable, help with shipping options. committed that product would ship same day
Dan
7/9/2013
GREAT CUSTOMER SERVICE. I orderd a bike rack from etrailer and was contacted within 8 hours by Charlene and informed that the rack I orderd would not ship right away. This would have been a problem since I was taking my family on vacation but I was able to switch to one that was in stock. My wife wanted to go to Dicks and I would never have heard the end of it if we did not have the rack in time for vacation. Thank you etrailer
Dana
7/9/2013
Etrailer is awesome! Love their service and products! I use them for anything I can! Prices are great. Shipping is fast! Service is reliable!
David
7/9/2013
Just wanted to express how helpful the staff at etrailer have been. I had a issue with my harness that I had purchased over a year ago. I didn't have a boat until recently and when I hooked it up the lights didn't work. I emailed etrailer about the issue and they were going to send me another at no cost to me minus the freight. I double checked all connections before un-installing the whole harness and found that I didn't push a fuse properly into place, once I pushed the fuse into place the lights worked perfectly!
I have not had such great customer service in a very long time and wanted to give them some well deserved credit.
David W
7/9/2013
Fast service and shipped same day ordered.And I might add at a reasonable price.
Denis J
7/9/2013
Great, I bought a wiring harness realized I could get the upgraded model called and the problem was fixed right away one order canceled other order placed all in 5 minutes. If it installs as easily as the u tube video I will be very happy.
Donald
7/9/2013
This was my first time ordering from eTrailer & I would highly recommend them!!! I got the exact parts well, sometime you dont, right? I ordered. Shipping was SUPER fast & the packaging was superb!!!! Very neatly & safely packed in a very sturdy box.
The overall transaction was flawless - timely communications via email. Simply outstanding!!!!!!
Doug
7/9/2013
So far so good. I just ordered earlier today and already received notice that my new trailer tires have shipped! I paid extra for the 3-5 day shipping but have an idea that they may have shipped them just as quickly even if I used the free ground shipping offered on orders of $150 or more.
Erin
7/9/2013
etrailer.com is the place to buy anything trailer, you have a wide asortment of parts, and your coustomer service is the best! your always on top of the new stuff.
Gene
7/9/2013
Great buying experience, would recommend it to all.
Irving
7/9/2013
I purchased a 2013 Hidden Hitch Class III trailer hitch. Great Product! Very Easy to install especially with a quick view of the video etrailer.com has on their web site. Great Customer Service Great Price! Fast Shipping! I am more than pleased with my experience and will use your etrailer again. This is what all companies should be representing themselves with a true customer experience, not just hype.
Thank you!
Jason
7/9/2013
I found the exact replacement lights for my older boat trailervery happy
Michael
7/9/2013
I have not received my order yet but I can tell you that the Customer Service repGail was very helpful. I work in the Customer service industry and it is always a wonderful experience to Receive Five star service
Michael
7/9/2013
The parts were shipped quickly and I was aware of where the package was at any time.
Milton
7/9/2013
FAST DELIVERY LIGHTS WORK GREAT
Richard
7/9/2013
Etrailer got me the hitch I wanted at a great price with very fast shipping. Thanks!
Robert
7/9/2013
Great price, qualified for free shipping, free upgrade to express shipping and quick replies and updates to my order. Whats not to like? Bookmarked for first stop shopping for all future trailer needs! I highly recommends etrailer to everyone I knows that tows.
Steve
7/9/2013
The item was shipped fast and packed very well. The description was spot on and over all very happy with the purchase.
Troy
7/9/2013
Service was as good as Ive experienced with any on-line supplier. The hitch fitted perfectly. We conditioned the tow hook bolts with penetrating oil for a couple of weeks, then used air to spin off them off. They came off very easily. Lining up everything took a bit of effort, but the job was completed in about 20 minutes.
Alan
7/8/2013
- web site was very informative and despite the numerous options allowed me to narrow my search down to a few cargo carriers that would meet my needs.
- Called your 800# and spoke with Jan L who was remarkably helpful. Provided me a few things to verify before finalizing my order and helped me select the item I purchased. Felt like she knew the products very well and was confident I purchased the right product after talking with her. Overall great experience.
- Product was received much quicker than I expected. Very impressed.
- Despite all the customer reviews on your web site about boxes being damaged in transit mine was fine.
- Assembled the cargo carrier in about 30 minutes....very easy.
- Used it for the first time this weekend....absolutely perfect for my needs.
- Would highly recommend etrailer
Anthony
7/8/2013
I am a fleet manager for a large company. We loose hundreds/thousands an hour in vehicle downtime.
I got myself in a pickle where I needed over 60 complete hitch assemblies right away...Like right now, Yesterday if possible.
Having had a great experiance in the past using Etrailer on ONE hitch, I figured they would be my first call.
Lexus answered the call, and after being a little suprised at the quantity starting working on the problem. She clamped onto it and didnt let go. I couldnt imagine someone working harder and smarter to solve my problem. She was on it litterally first thing in the morning and stayed late On a friday no less to finish the job.
In the end, she did an amazing job, the trucks got back on the road quickly with overnight shipping and I got to be the hero at work.
SO! Big public thank you to Lexus for saving the day....The week....The month really! If they have a customer service training class at ETrailer, she needs to teach it!
Brent
7/8/2013
Quick response! Order answered, packaged and shipping label printed within hours of order, even on a Sunday.
Chris
7/8/2013
after placing an order that ended up being backordered till aug. lst or later, I called to let them know of my displeasure, at this point Gail took over and recommended another product to me which was fine, Gail did a nice job of satisfying a disgruntled customer. thanks.
David
7/8/2013
i received my order today,1-10 I give Rickey a 10
Dennis
7/8/2013
Very fast shipping, the prices are very reasonable. My husband needed a hitch for our Isuzu Trooper and was told locally that it was going to cost around $450 dollars for the hitch and labor. We spent a little over $200 for the hitch, wiring harness and tow bar. Very pleased. One thing though. The package was open on the second package with the wiring harness and tow bar, so hope nothing is missing. Overall we would deff. purchase here again. It took him a very short time to bolt the hitch on and he was pleasantly surprised with that aspect. He hasnt attached the wiring harness as of yet as it just arrived.
Dennis
7/8/2013
Very good company to do business with. I have been pleased with each item I have ordered.I also appreciate the fast service.
Ernest F.
7/8/2013
A-1 Service. Ordered tire and rim on Wednesday July 3rd & arrived July 8th standard delivery. Was very pleased
Greg
7/8/2013
Product was shipped quickly and exactly what I expected. The video described installation perfectly and was very straight forward. I am completely satisfied. Thanks!
Greg
7/8/2013
Great job Gail,
You were very helpful with getting me the correct part for my application. Great part, very helpful, great price. Couldnt ask for more.
Thank you very much, Joe
Joe
7/8/2013
The mud guards fit perfect, easy to install, no making them fit. Awsome price and great customer service!
Jorge
7/8/2013
Would purchase again from you without hesitation. Your customer service agent was excellent. My order arrived as scheduled. The parts ordered were all correct and easy to install.
Jorge
7/8/2013
My first order from etrailer.com was back in 2006. I have placed several orders since. Their prices, ion and their customer service are all fantastic. There was a small packing error on my last order and they fixed it quickly and at no cost to me. I highly recommend them.
Lawrence
7/8/2013
This is my second time shopping with etrailer and both experiences were terrific. Thank you.
Neil
7/8/2013
Superior customer service! Extremely helpful and excellent products!!!
Richard
7/8/2013
Very good prduct. Easy to install and works great.
Shelby
7/8/2013
Good experience. Timely updates and shipping
Subbaiah
7/8/2013
Website was easy to navigate easy to order found exactly what I needed
Arthur
7/7/2013
Ive been purchasing trailer and towing related items from eTrailer for years. The customer service is always great, the processing and shipping fast, and the prices unbeatable. Thanks!
Chad
7/7/2013
I could not be happier with the customer service of etrailer.com. I made an error in my order to where my my new hitch didnt match the carrier I bought. Within a hour of my order I recieved a call from etrailer.com a was made aware if my mistake and we rectified the problem. The product arrived promptly through Ups and was correct. Here is where the problems arose. The Cort brand products I bought were specific for my car and should have installed in at best an hour. But because of poor quality while manufacturing I needed to manipulate the metal to make it fit both with the hitch and the carrier. After finally get the hitch installed and the carrier assembled I went a tried to the carrier into the hitch. I found another manufacturing error, a poor weld left a bead of metal on the inside of the hitch that needed to be painstakingly filed down so I could the carrier and the hitch pin. There where also metal fabrication errors on the carrier. I think the quality of the Cort products were sub par and I wont use this brand again. But, etrailer.com was easier to use and has 5 star customer service, Im just sorry the product they sold me was disappointing.
Charles
7/7/2013
Great communication when order is shipping.
Dana
7/7/2013
Outstanding! I got what I needed at a great price and the videos on line for installation where a huge help! Couldnt have asked for more unless you came and installed it too! Thanks and Ill be returning for any future needs.
Dean
7/7/2013
The best and easy way to buy online keep up the good work thanks
Deivys
7/7/2013
Excellent communication and service in helping me to purchase my bike hitch. Your on-line videos were very helpful. The hitch arrived quickly with no shipping and fits perfectly.
Ed
7/7/2013
Good price......very fast shipping!!!!!!!!
Gary
7/7/2013
Parts came in a timely manner, well packed, and were exactly as described. Installation went smoothly. Ill order again from these folks.
John
7/7/2013
Graet prices, products, and shipping.
Matt
7/7/2013
I like the rack very much built nice .easey install. i will tell every one . also fast shipping .and thanks for the shipping upgrade .
Rick
7/7/2013
Transaction worked smoothly. The product arrived quickly. The shipping special was very helpful in keeping the total cost down. Thank you
Ronald
7/7/2013
Very easy to go through the process on the site!!
Ryan
7/7/2013
Excellent prices. Free shipping and received the order faster than anticipated. nice to find a company with such great customer service!
Shawn
7/7/2013
Very easy ordering.
Craig
7/6/2013
Easy and convenient shopping. Competitive prices. No sales tax. Free upgrade to express shipping. Whats not to like? My new favorite online store!
Doug
7/6/2013
Great, easy!
Eddie
7/6/2013
The mirrors look and work great.
Gil
7/6/2013
Excellent! This is the third item I purchased from ETrailer and each time I have been extremely pleased with the service. Latest item was ordered June 25, received on July 5th. I live in Eastern Ontario.
Jacques
7/6/2013
Great experience. I had a hiccup with my order processing and was contacted immediately to resolve the issue. I was able to call in and talk to a person about resolving the issue and they were very helpful. Even more amazing was they got my order shipped out the same day even though it was late in the afternoon. Very happy with the service so far. Will report back after I install my hitch.
Jeff
7/6/2013
I received an order from etrailer.com last week and was very satisfied. Went to the local parts stores looking for a 4 pole knockout connector and couldnt find one. Looked online and you had what Im looking for so I ordered.
Lee
7/6/2013
so far everything has been great
Michael
7/6/2013
I am extremely pleased with the promptness of your service. I will have the trailer hitch and wire harness installed in the next few days by professional installers and hope that I ordered the right things.
Your concern for your customers is outstanding and I appreciate your being so concerned with the satisfaction of your customers. I will write more once the hitch is installed.
Richard
7/6/2013
Lenses were a perfect fit. No problems at all. Fast shipping. Would highly recommend etrailer for accuracy in fit and fast shipping. Will do business again when I break another lens. Thank you etrailer for great service.
Richard
7/6/2013
Very good service..Product was just as described and worked very well. the post office for some unknown reason set on my package for 6 days without notifying me. etrailer traced my package and told me where it wasvery helpful...Will order from them again.
Rick H
7/6/2013
The service I receive was excellent. I ordered on Tuesday it was shipped the same day and I received it on Friday with Thursday being the fourth of July. Everything came just as described. The instructions and the installation video gave me all the information I needed to install the hitch and wiring.
Steven
7/6/2013
Great Site
Excellent communiation and fast shipping.
Goto spot for my trailer parts. Cant beat the prices either!
Carla
7/5/2013
I cant say enough about etrailer. These are the easiest people to deal with. They have what you need when you need it. Shipping is fast and reasonable. Shipments to Canada are prompt and arrive quickly and hassle free. Communications with the company are fast and effortless.
I have in the past dealt with etrailer and will continue dealing with them. I highly recommend this great group of people for your truck and trailer needs.
Keep up the good work, it is greatly appreciated.
Doug
7/5/2013
Polite, experienced,professional and efficient personnel.Very pleased with experience
Ed
7/5/2013
this was my first time dealing with e. trailer and it wont be my last they know how to take care of a customer talked to LEXUS TO DAY and she filled all my needs thank you ETRAILER I found the light that I was looking for on my boat trailer .
John
7/5/2013
After watching the video and reading the instructions you provided and with a little help from my wife I can say it was simple. Thanks for the great product and help.
Kylene
7/5/2013
Had a great customer service rep and were assured our bike rack will arrive in time for our vacation! Also received an e-mail for a contact if any problem .
Marcee
7/5/2013
This company is tough to beat.Prices and service are outstanding.I highly recommend them.
Michael
7/5/2013
Excellent items, well packaged, shipped quickly.
Paul
7/5/2013
etrailer is always a pleasure to order from. Quick response, timely updates and a great website with pictures and videos. Ive ordered 3 times and really enjoy their service.
Todd
7/5/2013
Great follow-up as part of the customer service experience. Was kept informed of the order status from the time it was placed until it was delivered. Product is exactly what I expected.
Charles
7/4/2013
Very helpful and great prices!
Doug
7/4/2013
Superb!
That is the word that describes my experience with etrailer.
Near immediate shipment of item, arrived within days of order in good shape.
Nice product, excellent sources of info on installation. Videos are excellent!
Thanks!
Edmond
7/4/2013
The receiver hitch lock was exactly what the description said. Solid stainless steel construction. I thought the black dust cover was a little to short and thin so I replaced it with a thicker and longer red one. I have no doubt the lock will last for years.
Ernest J
7/4/2013
great site,found what I needed in no time..thanks kids...................
Frank
7/4/2013
Great first time experience with etrailer. Zachary was very well informed with info I needed to complete order. Will order again with etrailer.
Larry
7/4/2013
I have only placed two orders with your company so far but from what I've
experienced your service is top notch.
The products are as they are represented and your follow up on orders is
great. I never wonder what happened to my order or when it's going to ship,
I know within minutes of its status.
Patt
7/4/2013
The response to my order has been very quick and professional. Would not think twice about purchasing other good
Ronald
7/4/2013
Etrailer had the custom receiver, wiring harness, and connections I needed at the best price. When deciding which parts to buy, I called the customer service and spoke to someone who actually knew the products, not just what was typed on the website like other companies. They helped me get what I needed the first time and shipped quick. My entire order was sent out the same day and they upgraded my shipping without charge. Two days from order to delivery to my house. Incredible. Every company e-commerce or otherwise could take customer service lessons from this group of people.
Ryan
7/4/2013
Great service, fast shipping, competetive pricing, huge selection of great products. Will use again
Vernon
7/4/2013
I would like to say that etrailer.com exceeds my expectations every time I ask a question and purchase there products. 5 Stars. Excellent service, quality products, unbeatable pricing. Id recommend etrailer.com to anyone.
Bill
7/3/2013
One call to etrailer helped me get everything I needed for my Crown Vic. The on line installation video was great. I would not have been able to install the hitch myself without it. The light kit was a quick snap fit installation. Much better than Ive seen in local stores.
Thanks etrailer.com!
Gary
7/3/2013
I love etrailer. Ive ordered from them in the past and any time they have what I need they get my order. Great customer service. They do a really good job of letting you know whats going on with your order. Dont no anything about returning an item because everything has always been perfect. I get what I order. Thanks trailer.
James
7/3/2013
Just want to share with everyone that the folks at E Trailer are on top of things when it comes to customer service. Kept me posted at all times until my package arrived...which came faster than i thought it would. Thanks, and if I ever need your services again rest assured you are now in my favorites list.
James
7/3/2013
Great customer service. They notified me that the item I ordered online was on backorder, and gave me the option to cancel the order and place an order for a slightly different, but adequate product. Jena was very helpful in taking my order over the phone and following up. Not long after I placed the order, she sent me an email letting me know that the product had been shipped.
John
7/3/2013
Great products and great company. Ordered from you twice and was maybe the best online experience purchasing an item I've ever had.
Jon
7/3/2013
Great wheel product and equally great service. I'll use you all again !
Keith
7/3/2013
I have made 2 orders from etrailer and my items were expideted and shipped in a very timely manner.My last order I purchased some rims and tire and they arrived to my shipping address in less than 48 hours. I have only had great quality and service from the personnel that take care of the online orders.My thanks go out to all of the personnel that has taken care of all of my orders that I have received from etrailor.I will make sure that all of my friends that need any type of items for a trailor that they will contact etrailor. Thank you for a fine job that you do for your customers.
Larry
7/3/2013
Great product fast shipping will order from again.
Lee
7/3/2013
I have bought so much stuff from these guys.
everything always ships fast, great prices
And never an issuse with anything i have boght
Michael
7/3/2013
Received my order in less than a week.
Product was just as I expected.
Patrick
7/3/2013
I needed a hitch shank by Thursday and wasnt sure if it could be delivered on time when ordering online on Monday. I called in and spoke to Lexus G. What an amazing job she did ! Lexus checked and verified stock, put the order in right away and verified that it was packed for shipping. She emailed me to let me know that the order went out at 12:34AM ! The parts arrived at my door on Wednesday at 12:15PM ! You can be sure that any parts I need for my Trucks, Trailer or Hitches in the future will come from etrailer.com, and I will refer all my friends and business associates as well. Incredible job Lexus, etrailer is lucky to have you !!!
Randy
7/3/2013
Not bad Prices were very reasonable. shipping was very good price.
Robbi
7/3/2013
etrailer has it all. Huge selection, very reasonable prices and shipping charges, fast order handling and excellent customer service. I have been more than satisfied with every order.
Robert
7/3/2013
This was the ezest kit I have ever installed. I love this product .I will tell anyone I meet to use etrailet.com For there trailer wiring.Fast and easy.
Ron
7/3/2013
Courteous help,very fast shipping ,I will shop here again as items are needed
Terry
7/3/2013
I am very impressed with the professionalism I received with this order. Great people to work with.
Thomas
7/3/2013
SWAGMAN AROUND THE SPARE BICYCLE MIGHTY RACK
Great product
Fast Shipping
Fair price
Great folks to do business with
Thomas C.
7/3/2013
Ordered hitch on Sunday, received and installed on Wednesday. Only took me about 40 minutes. Great quality part, always great service. Thanks etrailer!
William
7/3/2013
This was my second order this year. They exceeded my expectations with there communication, package tracking and friendly staff. They also have the lowest prices online.
Aaron
7/2/2013
It was the most pleasant and helpful experience I have ever had placing a phone order. Thank you Pat C. ps. I will recommend etrailer.com to all the campers I come in contact with.
Barry
7/2/2013
Had exactly what i needed and shipped very quickly
Charles
7/2/2013
So far so good, havent received yet but seems as though it has been shipped. Would really recommend etrailer for all your needs in hitches etc.
Charles
7/2/2013
OMG that was fast. I literally placed my order at 820am July 1st. Was told around 1030am same day that it was shipped, and it arrived around 515pm today the 2nd.
Emily
7/2/2013
made world of difference to my truck, thanks for the fast
response, will be ordering from you again
James
7/2/2013
Good selection of products. Good, competitive, prices. Reasonable shipping, if not fast, at least affordable. All in all a great source of good stuff for unusual needs.
James M.
7/2/2013
My sales person was very helpful. She helped me make the right decision and was extremely friendly. The order process couldnt be any better.
Jamie
7/2/2013
very impressed! Placed my order this morning. Got an email from someone shortly after saying my order was being processed. Then shortly after i got a shipment confirmation. Prices were also just as good as anyplace else online.
Jeremy
7/2/2013
This is the second hitch Ive purchased from etrailer. A great experience again! The video for the hitch install for my car was very informative. Not being a mechanic, I thought just maybe I could do this myself, but no I lined up a professional.
I did have a little trouble with the web site and had to call the 1-800 number to straighten out my order. Alicia G came to the rescue! She quickly sorted things out and got my order in. Just wanted to add what a great personality and if all of your reps are like her, Im very impressed! THANK YOU!!
Kevin
7/2/2013
Shipped the same Day!!! Great to know that i didnt get treated as just another number!!!
Larry
7/2/2013
My eTrailer order arrived quickly and is exactly what I wanted. I was kept informed about the delivery with emails and could tack it myself if I wanted with a number. Thank you eTrailer.
Mark
7/2/2013
Your order tracking does not work.
Michael
7/2/2013
Absolutely outstanding service!! Excellent follow up and reasonable pricing. Hard to beat! I found it much easier to use than calling a local trailer company who stated they needed to see my vehicle before they could decide which wiring harness would work. Etrailers seach engine gave me two options for my car depending if it was towing ready from the factory or not. I have saved etrailer to my favorites and highly recommend it. Thank you.
Patrick
7/2/2013
Very easy website to use , many items for my year truck , should have found it long before now.
Willard
7/2/2013
Good place to buy trailer supplies.
William
7/2/2013
The hitch install was a perfect fit and was as easy as the install video instructed. Very happy with the purchase, shipping and tracking. ETrailer is a first class operation and I will come here again for future needs.
William A
7/2/2013
Good prompt delivery.
Lenses fit !!!
Art
7/1/2013
Great price and even better customer service and delivery time. Lets see how tires hold up. Load Star tires made in Taiwan which is a plus. Wheels made in USA.
Brian
7/1/2013
Very few times does a product install like the video, but this did. I think it took me 20 minutes to install the hitch, laying on the ground and a another 20 for the harness. So far so good.
Charles
7/1/2013
One on one personal customer service. The kind that you never hear of any more. I know this sounds like a canned response but if you need any thing for a trailer there is no better place to do business with than here. Any questions call them they put you through to a person on the other end that can help you quickly. This is one of the best internet stores I have every ordered from.
Dennis
7/1/2013
Top notch, easy site to navigate, great product range, great ordering and shipping responsewhat more needs to be said?
Hugh
7/1/2013
That you have a very smooth, efficient operation going there and providing the nicest customer service Ive seen in a very long time.
The cordial information an unpressed service from Zack and Nicole were uplifting.
Happy Fourth of July.
James
7/1/2013
Nice selection of products designed for my car.
Jeffrey
7/1/2013
Fast service and good communication. Thanks
Jim
7/1/2013
I wanted to tell you your website is great. I've always been able to find what I am looking for quickly and efficiently. Wide selection. Order processing time is expedient too. Good work!
Patrick
7/1/2013
A+,Talk about a One-Stop-Shop. No need to look at any other site. Had a little trouble when trying to compare multiple items but that was probably my fault.
Scott
7/1/2013
A co-worker told me he found the hitch I needed on another site, but cheaper. I asked him if it matched my car, which he could not verify. I then told him Ive ordered from here before and everything was delivered correctly. I am amazed that I ordered in the morning and it was shipped by the afternoon.
Thomas
7/1/2013
OMG! What amazing service! There is no other company that offers such a service that I know of. I am 51 years old and dealt with many companys but never any that truly makes you feel special. I will continue to come back for future needs above any other merchant.
Keep up the awesome work.
Alfredo
6/30/2013
Fits perfectly and easy to install with thorough step-by-step directions.
Curtis
6/30/2013
ETRAILER.com was very easy to order from. I received my order fast & with no problems. I will use your web site again. Thanks Don
Don
6/30/2013
What a great experience working with this company. Knowledgable, helpful, understanding and prompt. What more could you ask for? I fully recommend using this company when needing any of their products.
Glyn L.
6/30/2013
Your site was easy to navigate, and the shipping was very fast. The products were correct and I would purchase from you again.
Whats better than that!!
Jeffrey
6/30/2013
Etrailers customer service is outstanding. I ordered a cargo carrier on a tight deadline. When I got nervous about my order, I called them for help. The customer service agent was able to expidite my delivery free of charge, and I was able to use the new gear on vacation.
Maurice
6/30/2013
Easy to find accessories, great installation tutorials, I will be purchasing other accessories for my new trailer hitch from etrailer
Paul
6/30/2013
Good price. shipping was within 5 days. recvd in good order. instructions and installation was a breeze.
Paul
6/30/2013
My first order from etrailer.com and you hit it outa the park! Great service and communication. I ordered tires for our trailer at the last minute after noticing how deteriorated ours had become. Your team did an excellent job of getting the order processed and out the door so we would get the tires in time to not impact our vacation plans. Great job, many thanks!
Robert
6/30/2013
the experience was excellent the item came faster than they originally had said
Ron
6/30/2013
Excellent service
Scott
6/30/2013
The service and products purchase are Great! They do what they say and the materials supplied are of good to excellent quality. This is my second time dealing with e trailer and I would recommend them to any one needing their products!
Keep Up the Good Work!
Jean Paul
6/29/2013
Wayne H. was very helpful and easy to work with over the phone. Working together I think we have put together everything needed to set up my truck to tow behind my RV. And Wayne said if there are any problems that you are a phone call away.
Joe
6/29/2013
My order was priced very reaonable and I have already got a notice that my order was shipped. The woman I talked to on the phone when I placed my order was very polite and knowledgable.
Lee
6/29/2013
I feel you are a great business and a lot of help with your step by step on how to install. My first experience went 100 percent as shown in your video. Hope this next experience goes as well. Thanks
Thomas
6/29/2013
Great folks, great products with fast & terrific service!!
Tony
6/29/2013
This place is awesome! Great prices, fast shipping, did I mention the great prices? I live in a remote, small town. Without etrailer.com, I would have to drive 50-300 miles to find the trailer parts and accessories I need, plus pay more for them. This is a fantastic site with fantastic products.
Brian
6/28/2013
Every interaction with etrailer has been the best customer service experience - all companies could take a lesson from your team - share this down the line. A person to talk to, very quick shipments, quality products, competitive prices, quick response to issues, and great tech resources. I wont be shopping anywhere else for trailer and towing needs!
Bruce
6/28/2013
great product, fast shipping with accurate description.
Emily
6/28/2013
Ordered roof rack parts. Great price, fast shipping. Exactly as described. Great job!
Gary
6/28/2013
Very pleased. my head was stolen off of my truck while fishing. I had to pull home without the weight bars and sway unit. After much searching for a replacement at RV places I located etrailer on line. I am very satisfied.
Gerald
6/28/2013
Wow! outstanding customer service from Carla. Carla answered my questions, placed my order to ship immediately and followed up with a confirmation E-mail. I also enjoyed receiving a link to track where my package was situated and finally delivered. I picked up my bike rack in a UPS location in the U.S. and all is good! Your price for the bike rack was also the best that I was able to find - Thank you very much!
I cant thin of any areas of improvement - keep up the outstanding work! Looking forward to my next order.
Giovanni
6/28/2013
Product just as described. Instructions very thorough. Took less then an hour for entire installation.
James
6/28/2013
Excellent customer service and very good shopping experience.
Paul
6/28/2013
The mirrors fit the truck perfectly and worked very well. Easy to adjust.
The shipping and communication from etrailer was great!!
Russ
6/28/2013
I enjoy buying from etrailer because it easy and they have what I need at a
good price.
I have purchase numerous item from etrailer for my company.
Shipping is fast and once again the selection is awesome.
etrailer is worth checking out.
Anthony
6/27/2013
I worked with two different sales staff I belive there names were Ellan and Judy They were wonderfully helpfull super nice and kind and always followed up. The best complement I could give them would be to hire both of them as Customer Service Reps for more than they are getting now.
Bart
6/27/2013
Very prompt service in getting items to customer.
Bobby
6/27/2013
Fast! Price was right and the rest of the service was as fast as Amazon. With personal service
Edward
6/27/2013
Did not expect it to be so easy, found e trailer excellent web page, informed help that was ready to help. I will know where to go and who to recommend to my RV friends.
Everett
6/27/2013
Have already sent a reply and comments to "Nikki" and received her
acknowledgement. Although I found it necessary to obtain help with the
installation, due to my age and infirmities, I am totally satisfied both
with the product and the very reasonable ($10) cost of a professional
installation. The Tire & Muffler shop that installed it was highly impressed
with the fit and ease of installation, especially compared to their previous
experiences with so-called
"universal" mounts, and will recommend ETrailer to their customers. Count me
among the totally satisfied customers.
Glenn
6/27/2013
We ordered a rolling jack for our pop up camper and received it in a timely manner and it is of great quality. I would indeed recommend this company.
Jennifer
6/27/2013
WOW! that was fast! I ordered a hitch cargo carrier,24x60 Folding Cargo Carrier for 2 Trailer Hitches - Steel - 500 lbs ,c18132, on Monday and received it on wed. afternoon, very fast free shipping , easy to put together, good C S , Thanks, I will order again if I need anything
Jerry
6/27/2013
Absolutely Fantastic....Replaced trailer winch DL1402A on Ranger Bass Boat with DL1402ASC. Three bolts, perfect hole alignment and fifteen minutes of time, I was ready to travel. Thanks for the quick shipment of a great product.
P.S-The video demonstration was great and I love the black hard case that covers the winch.
Again, thank you!
Lester
6/27/2013
Dana M was so much help to me, she made a not so good experience turn into a good one. My thoughts and prayers go out to this lady. What a valued employee you have. ThankYou Dana.....
Michael
6/27/2013
WOW! This winch is just what I wanted really great! Although back ordered it was worth the wait. Thanks for carrying the exact product that I wanted. I will definitely recommend your Company for winches that my friends and family want. Thanks for the great selection and keep doing the job that you are doing
Real
6/27/2013
user friendly site quick link
Roger
6/27/2013
Excellent selection of products. Video demonstrations for using the products. Fantastic customer service and fast delivery.
Ruth
6/27/2013
Item that I ordered came quickly and were exactly as ordered.
Sales person Carla is Great!
Scott
6/27/2013
I ordered a trailer wiring kit Sunday afternoon. Less than 10 minutes later I received an email confirming the order. The next morning I received a second email saying the order had been shipped along with tracking number. Short story, the wiring harness was received and installed by Thursday. I will definitely recommend Etrailer to anyone who wants great service, great selection, and quick shipping.
Steve
6/27/2013
This was an international shipment to Canada. Received product on time and as described.
The site was excellent for determining exactly what I needed to order. Very efficient!!
Terry
6/27/2013
Great selection of products at a very reasonable cost, delivered on time and as ordered. I just keep coming back to get my hitches!!
Thomas
6/27/2013
I thought the prices were very reasonable, The product was as described and exceeded my expectations. Thanks again.
Thomas
6/27/2013
Efficient ordering, pleasant follow-up, all mean great service.
William C.
6/27/2013
Perfect bike rack. Easy to compare brands and make an educated choice. The Swagman XCT2 is high quality, secure, and at a good price point. ETrailers web site answers all you questions. The BEST!
Chris
6/26/2013
I placed an order for a trailer tire and rim one week ago and received it today. The price was very competive and the service was outstanding.
Danning
6/26/2013
Hitch Extender looks very well made . Order came fast
thanks I will recommend you to everyone
Dennis
6/26/2013
Great products and great prices. Very good communication concerning my order.
I am very pleased with the tires and rims that I received.
Thanks!
Gary P.
6/26/2013
so far so good! Delivered in good time, and Ill attempt install tomorrow. Assume Ill do a good job, and well say Id do bidness again with Etrailer!
Stipo
James
6/26/2013
I received my replacement light today. It is an exact duplicate of the one I broke. E-trailer was easy to work with and delivered quickly and reliably. I reviewed several competitor web sites when I did my search. E-trailer had the best product images. This made making my order an easier decision. Thanks for making this replacement light purchase a convenient and worry free process.
Jim
6/26/2013
The items are what I ordered and they arrived when they said they would. The only thing that beat that was the great prices. thanks for the hassle free transaction.
Jim
6/26/2013
Great selection, price and prompt delivery. What more could a good man ask for?
Thanks etrailer
Joseph
6/26/2013
This has been my second or third expirence shopping at etrailor.com. All my purchases have been excellent with the last one being helped by Alicia G in Sales. Quick service knowleable sales staff and extreemly plesent to buy from and work with. Thier price pledge is great and they respond quickly in send back the credit owed. I will be sure to always check first with them on all my purchases. I have recommended etrailor to several of my friends already and they too are please with thier purchases and how they were treated.
Kenneth
6/26/2013
This business is among the best I have dealt with.Great price on a great product and excellent and extras.
Manuel
6/26/2013
great service and very helpful customer service. fast delivery of in stock tires. thank you
Mark
6/26/2013
I think you guys Rock!!!! It all started a few years ago when I bought a hitch and rack. The staff was extremely helpful in helping me exactly what I needed for my vehicle. And when I got the items helped me with some installation advice via the phone. Then recently I needed to get a drawbar and ball. Again, the staff was awesome in helping me the correct items. They even were able to look up my previous hitch order to confirm the items I wanted would work. I will never go anywhere else for my trailer needs. Thanks!!
Matthew
6/26/2013
Very easy to order
Peter
6/26/2013
So far so good! Ill have to hold off on further endorsements until my products arrive. :
Raymond
6/26/2013
Etrailer is a great company. They have answered any questions I have had quickly.
I recently purchased the following:
Bargman Dbl Interior Light W/dual Switches - 76 Series -
and Rv Euro Style Portable Interior Ceiling Light With Cord
Both products were of great quality. I have ordered from them in the past and have always had a good experience with them.
Robert
6/26/2013
Ive bought several items over the last two years and cant find a single complaint. The selection is good, the prices are as good as Ive found anywhere for the most part, the shipping is quick, and the communication on order status is the best Ive ever seen. Video reviews of many products and online instruction manuals are big plusses as well as prompt response to any question regarding products. Not too many places will answer a question with hang on, well go open a box and measure that for you.
Robert
6/26/2013
Just received the tow mirrors for my 2009 Dodge Ram, Absolutely brilliant. They installed faster than I could type this. Etrailer shipped them up pronto and they arrived in great shape and fit and look better than the factory tow mirrors from Dodge. my opinion They included the ordered trailer plug tester and stuck in it the box with the mirrors without damaging the mirrors and savine packaging material at the same time.
Great experience, great products, great prices.
Ron
6/26/2013
This was one if not the best online experience I have ever had. Awesome job from Bridget A....thank you for your knowledge and explantion. The shipping was free and fast I received my package in 3 days.
Thank you etrailer!!
Roy
6/26/2013
Great prices. Quick shipping.
Stacey
6/26/2013
Sabrina B, was awesome!
She helped with updating my order, selecting the best product, that I needed, and shipping it out the same day. I bookmarked etrailer.com, and I will be purchasing more in the future. Thanks
Stephen
6/26/2013
A great place to order from. Super fast shipping. Good communication.
Butch
6/25/2013
Picked a coup,e out online, had a few questions, he young lady that helped me was great and...the installation was simple and quick. The price was the lower than buying locally and I received my hitch within two days.THANKS!
Don
6/25/2013
Etrailer is Great!
Donnie
6/25/2013
Very fast shipping and very knowledgeable staff willing to help.
Ed
6/25/2013
Have ordered before and can only say you guys have it down pat
Quality Product Availability, easy find on your web, Notifications, and delivery the best-
Gene
6/25/2013
Order was received.within a few days after being placed.Etrailer kept me informed with tracking information.Part was an exact fit.This company is excellent in customer service..
George
6/25/2013
Fast delivery. The dirt bike / scooter was easy to assemble and attach to vehicle. It worked great as advertised.
James
6/25/2013
Excellent site, and excellent customer service. Amazing array of widgets and products.
Jeff
6/25/2013
This is the first time I am buying a hitch for a car. The website and videos were extremely helpful. When I called the 800 number with questions, the knowledge, patience, and overall great attitude of everyone I spoke to was wonderful. The order shipped quickly from their warehouse and I was notified by email. I have not received my bike rack and hitch yet, but based on my experience so far, I would highly recommend etrailer.com.
John
6/25/2013
Easy, smooth transaction. Calvin knew his products and had the right advice. Good buy and fast service.
Ken
6/25/2013
Great company to deal with! I knew we had something missing from our camper and just described what the hook up looked like. They new exactly what it was and we purchased. It was a fan that connected with something that looked like a headphone jack. They are great! lots of airflow and even a light! Perfect for the bed area. Plus it came in 2 days!
Kim
6/25/2013
Your email conformation is outstanding. The images showing with the items ordered information shows a great quality of service.
Mark
6/25/2013
GOOD EXPERIENCE FOR THE FIRST TIME.
Paul
6/25/2013
It was a real pleasure to be served by Amy. She was helpfull and informative. She is a real asset to your service team!
Richard
6/25/2013
The website was easy to navigate and I placed my order online for two items. Charlene C had called me to let me know the items I ordered were not compatible for the same key and helped me adjust my order. The customer server at etrailer is great. Its rare to find an online company who would work with you to get you the parts you needed before shipping. Saved me and them the hassle of back and forth with returns. Thank you!
Riley
6/25/2013
Great products and FAST shipping. I have spent a great deal of money here and will continue to do so as YOU CANT BEAT THE SERIVE!!!! I am a very satisfied customer!!
Ross
6/25/2013
My experience so far has been beyond reproach as far as working with the people at E-Trailer. They answered all my questions via e-mail within one day. I have not received the items yet, but if their products are anything like their sales people, which I dont doubt it will be I will be extremely happy. I visited other web sites and whoever setup E-Trailers website, and performed quality control is as it should be. I worked in the computer field for over 30 years, and found nothing wrong with their web site, as far as description of the item nor with the ordering process. AND YES I WILL RECOMMED THEM TO MY FIRENDS!
Russell
6/25/2013
Easy to order and fast shipping. Thanks
Allan
6/24/2013
Ive ordered many items from etrailer. com and have always had a good experience with etrailer.com .
Donald
6/24/2013
Prompt and courteous. Would order from them again.
Ginny
6/24/2013
If etrailer doesnt have it, you dont need it! Great products, good prices and fast shipping. Cant be beat.
James
6/24/2013
Good selection, prompt shipping
Winch was shipped in manufactuers box. This showed some damage but the contents were fine.
Winch is now installed on my amateur radio tower replacing one over 30 years old.
John
6/24/2013
Great experience. Alicia G. knows her stuff. She deserves a raise. She got me the right stuff and shipping was extremely fast. I recommend calling and ordering instead of online. She couldnt have been more helpful.
John H
6/24/2013
etrailer was very helpful. I ordered multiple items and i ordered one item that was wrong. They thought it did not look right and called before they sent out the order and corrected my error. Much appreciated it!
Also, I ordered the cargo carrier and the cargo bag and I loved it. It was very easy to assemble, mount and use. The bag was great. I would recommend these two products to anyone. For years I have always used the cargo carriers on top of my vehicle and the cargo carrier that mounts to my hitch is considerably easier to load, unload, etc. I will be using these products all the time!
Jon
6/24/2013
Great service, fast shipping, quality products at good prices. Everything I look for when ordering online. Alicia G. in sales was exceptionally helpful and ensured speedy processing of the order. Thanks guys, youre definitely doing it right when so many others are not.
Joseph
6/24/2013
I rarely write reviews, but in this case felt I must. I ordered a hitch adapter from etrailer. They upgraded shipping for free so it arrived quickly. Then it turned out when I went to install it that it was apparently defective hidden inside, not their fault. They immediately shipped out a new one and provided a free return shipping label for the bad one. Outstanding customer service! Nice useful website too.
Ill be back, and send my friends.
Lawrence
6/24/2013
Very good experience. The truck bed bike rack that I ordered was not in stock but because of their exellent communication was able to order alternate rack same day
Matt
6/24/2013
Fast, efficient, knowledgeable, courteous.
Mike
6/24/2013
My experience with etrailer was superb!!!!! The website is full of useful info and Judy in Customer Service is EXCELLENT!!! She is extremely knowledgable, pleasant and patient. My product was shipped the same day and arrived super quick. The hitch and wiring harness worked perfectly. etrailer has great prices and I will purchase all of my trailer needs from them in the future!!! Thanks for everything!!!!
Norm
6/24/2013
Outstanding customer service!
Rob
6/24/2013
Easy to use, quick to hook up. It was a perfect match for what I needed
Daniel
6/23/2013
I have ordered from etrailer.com on several occasions and am very pleased with the fast shipping and great pricing offered by this great company. Will order again and strongly recommend to anyone in need of trailer parts and accessories to check here first.
David
6/23/2013
I have not yet received my order but I wanted to comment on the constant up to date information I have been getting from etrailer. They have kept me up to date front he time I made the purchase to right now when it shipped with the tracking information and quick links. I received a purchase order, a thank you letter, and order received email and being fulfilled, an email stating my item was in stock and another saying it was shipped. Sometimes even in person you dont get this kind of service. I will shop here again.
Noah
6/23/2013
This is my fifth order from etrailer. The service is outstanding, the staff quite knowledgeable. A great company to do business with!
Phillip
6/23/2013
Excellent! Wide variety of parts. Quick response.
Ronald
6/23/2013
awesome. you are on it, kept me informed of progress, and shipped out in one day. I appreciate that. thanks.
Bob
6/22/2013
Ordered product, kept me informed, arrived today, excellent service
Lawrence
6/22/2013
very pleased, will definitely buy again
Robert
6/22/2013
Every good to work with. Had order a tail gate for a F150 then traded in the F150 for a new F250 called and change order and had no problem. Great to work with.
Ronald
6/22/2013
I only wish all my online shopping was that easy. Found the part I needed, ordered it, received confirmation of receipt received part today 3 days later. Part put on and perfect fit. How easy is that. Your website site is in my file. I know where I will be ordering parts from now on. Thanks for the great service. I will be sure to recommend you to my friends.
Timothy
6/22/2013
The staff at etrailer knew exactly what i needed to install my fifth wheel in my truck. They were very helpful, and professional to deal with. I very highly recommend them when purchasing products for any trailer. I put them in my favorites list.
Brian
6/21/2013
ETrailer had the best price of all sites i checked. My Order was processed and shipped the same day.
Bruce
6/21/2013
Fast service and they have what you need at a fair price.
Charles
6/21/2013
Im glad I found yalls web site. The sells man was very help and nice. If I need anything else for my trailer. I will give yall a call.
Thank yall
Curtis
6/21/2013
Easy ordering, fast shipping, and exactly what I ordered. Great followups for customer service. I will order from Etrailer again in the future.
Gary
6/21/2013
Sabrina is great A good salesperson. A very helpfull person to place a order with
James
6/21/2013
Rose was very helpful to me with my order and product info.
Kenneth
6/21/2013
I was very impressed with how all my interaction with your company went. From placing the order over the phone to timely messaging about the process stage of my order as well as better than expected delivery of ordered items. Thank you very much. It is nice to see that there is a company out there that can deliver a service that exceeds customer standards. Thank again.
Michael
6/21/2013
First rate service from Sabrina
Raymond
6/21/2013
The person that took my order was very well informed and very helpful. The order was shipped within the hour.
Richard
6/21/2013
You have seen the rest, but this is the Best in selection, service and price. The sincere customer service is the best I have ever experienced.
Ronald
6/21/2013
Excellent service. Always kept the status of order sent to me with all updates. Fast delivery.
Stan
6/21/2013
I bought my Curt Trailer hitch for my old Lexus 04 RX-330 with some apprehension, knowing full well the information cant really be that true. Sure just bolt it on....
Well to my great SATISFACTION it was EXACTLY as described !!!
Me and a buddy, 15 mins max. Perfect fit, looks great and I ordered the light kit and fold up cargo carrier. I feel sure they too will all be as described.
Great value, solid looking product.
Tom
6/21/2013
love the hitch got here real fast going to order another hitch
Barbara
6/20/2013
Company and associates are wonderful! Product is exactly what i was looking for...great quality and price...I ordered a cargo carrier at the last minute for a vacation and George Bobbi and JJW made sure it went out the next delivery day I ordered late in the day so I would be sure to receive it before we left. Great customer service!
I highly recommend etrailer.com. Thanks to all!
Carol
6/20/2013
Customer service is second to none. Great people to deal with.Old school customer service!
Howard
6/20/2013
Your delivery of the bike rack arrived sooner than expected.
Iam very pleased with the way everything was
Handled, from the order, the amail updates to the delivery.
Joe
6/20/2013
Currently waiting to receive my order, but have been very impressed with the level of customer service shown by Laura H. She has been very helpful on the phone and very prompt communicating by email and providing updates. Thank you!
Matthew
6/20/2013
Ive used etrailer twice - 2 years ago for a hitch and wiring kit, and recently for carrying rack replacement parts. They have a great ion, great prices, ship super quick, and have excellent customer service. When I bought my hitch, they made it very easy to buy the right one for my vehicle, with detailed installation videos that made it a breeze for me to install it myself. My latest purchase was for replacement parts for my Yakima rack - none of the local dealers carry replacement parts at all, but alas eTrailer had them and at a very competitive price, and immediately shipped. Quite happy - if they have what you need you shouldnt hesitate to buy.
Matthew
6/20/2013
decent product for the money looks good
Paul
6/20/2013
Only complaint is etrailer took 4 days to let me know that my shipment was being held for a part. After the notice, I called them and they willingly took care of splitting the order something I think they should have done on their own. After the order was split, the available items were quickly shipped. Products are exactly what I was needed. Well satisfied.
Raymond
6/20/2013
The process was very easy, the part fit just fine and cost about 1/7th compared to the dealers price.
Rick
6/20/2013
Service was great. Part arrived in a timely fashion. It fit perfectly and went on my 2011 Escape without any problems. The video was very helpful also!
Thomas
6/20/2013
VERY FAST AND EFFICIENT SERVICE- MY SALESPERSON WAS VERY POLITE AND KNOWLEGABLE WITH ABSOLUTELY NO PRESSURE WHAT SO EVER! ! ! WORKING WITH E-TRAILER WAS A VERY PLEASANT EXPERIENCE!!
Timothy
6/20/2013
Still think yall are great. I would like to see a way to look up tires by size or load ranges.
Walter
6/20/2013
top in quality performance, free advice sseel your people skills to cvs caremark, walgreen,s, publics the list goes on.
my experience was flawless and efficent!
keep it up!
William
6/20/2013
Most importantly, etrailer.com has been my go-to for various trailering needs since building a utility trailer from a hurricaned pop-up camper seven years ago. They NEVER fail to be the most reasonably priced, well stocked, best communicating, fast shipping net source online. I installed this hitch on my 2006 Saturn Vue last night and am very happy with the product now that its finally on. As one other person indicated, the video procedure of installing the center bolts first DID NOT WORK...the side bolts would not align properly with the center bolts already in. Following the written instruction of installing the side bolts first and then the center bolts accounted for 20 minutes of the 4 hour total installation time. But thanks for another great shopping experience, ET!
Wyatt
6/20/2013
I am 100 satisficed with the web sight, service, and the product. The only thing that I would suggest to a customer is to fine the year of your vehicle, by looking up your vin #.
Clayton
6/19/2013
Fantastic customer service! There was a problem in shipping my order. I called to inquire and the nice service rep assured me the order would go out that day, and Id receive it in 2 days. I did receive it as promised.
The products arrived in good condition in custom made cartons. Descriptions and estimated install time shown on the web site were accurate.
D J
6/19/2013
The Order was placed with Alicia G. Alicia was very courteous and knowledgeable The same day I received an e-mail Order confirmation followed by a tracking number.
The cost was very competitive with free shipping. The packaged arrived one day earlier than the estimated ship time.
The product was just what I wanted.
I would recommend etrailer.com to any one.
I hope they will begin selling more RV parts and accessories to compete with Camping World.
George
6/19/2013
It the better experience than i live for a long time . The call me to aske me if i need two same tings and it was a mistake from me .
Tank you for that and the good expérience
Guy
Guy
6/19/2013
Excellent customer service. Excellent experience overall. Fast shipping. Highly recommend.
Joshua
6/19/2013
Parts look great and your communications were very helpful.
Les
6/19/2013
This could not have been a better purchase for me. I ordered the hitch on Tuesday night and recieved it around noon on Friday with free shipping. It bolted right up to my vehicle and tucked away nicely so that the receiver was the only thing that really showed . The instructions were spot on and they included a fish wire that was needed to install down bolts inside the closed part of the frame.
Great buy, and great customer service . Every company should operate this way!
Sandra
6/19/2013
I like doing business with your company. I am well satisfied with your staff and the way you handled my order. Thanks again..
Vincent
6/19/2013
Absolutely wonderful! The details of the products are fantastic. Also, customer service is extremely flexible. I had ordered 3 items, one of which I realized very quickly that I did not need. I was able to call customer service and they very easily and kindly removed that item from my order at no charge. UPDATE: Again, this company is incredibly flexible! They were more than willing to send out parts that I needed and they did so in a hassle-free manner!
Emma-catherine
6/18/2013
Fast service and was very helpful its great to feel that the customer is a important part of their business
George
6/18/2013
Accurate Item description, fair price and quick shipping.
James
6/18/2013
Shopping experience was great!!
Wont know any more until I see what I purchased!!
Jim D
6/18/2013
Fast reasonable shipping and a good price on the part I needed. Perfect fit and I had the part in 2 days.
John
6/18/2013
Ordered my part on Friday and received on the next Tuesday. Great service and I am very satisfied with the purchase, especially since Tractor Supply employee stated that it didnt exist.
Larry
6/18/2013
The first part sent was the wrong one size, but you sent a return shipping label and sent the correct part immediately. Good service. Thanks.
Lynn
6/18/2013
I have shopped with etrailer several times and every time I am impressed. I spoke with Nicole in Customer Service and explained to her that I needed to replace a metal brake line on my trailer. I have an upcoming fishing trip and small window of time to get the new line installed. Nicole went above and beyond to confirm that they not only had the part in stock, but that it would indeed ship THAT DAY!. She also followed up with an additional email beyond the standard automated order email to let me know my part made it out the door. etrailer has earned my continued business as well as my recommendation when anyone asks me about a trailer parts house .
Matthew
6/18/2013
Great service.
Michael
6/18/2013
Great Shipping and was able to install without a problem.
Oscar
6/18/2013
A+ seller,Very fast shipping! Great product and easy to install. Transaction was great! I Will buy here again. Thanks.
Ricardo
6/18/2013
Shipped on time. Good quality product. 2nd purchase from e-trailer. Very satisfied customer.
Scott
6/18/2013
Your selection was great. Had some issues placing order, the system recorded items twice. Customer service was great to work with and fixed the problem. Order received on time. Will definitely return for any further needs.
Charles
6/17/2013
Items were not shipped within 24-48 hours of me placing my order as per email sent to me. Ordered on Monday morning of 6-10-13, called Wednesday afternoon and was told items would ship and they did on 6-13-2013! Price are great.
Chris
6/17/2013
Rose G was a pleasure to work with. My order was prompt and the part was correct.
David
6/17/2013
Always a pleasure doing business with etrailer.com, they have fair prices, good inventory in stock and ship right away... exactly what I expect. They seem like a well-run company with employees who care. Ill be doing business with them in the future.
Hugo
6/17/2013
eTrailer- sets the bar high for product processing!
I am impressed with the personal feeling they gave me as a customer. they efficiently revived and shipped my order in a matter of hours, A+!
Joe
6/17/2013
Second time with etrailer.com. Great service, quick response, excellent product selection and the best of all are the product demonstration videos, which let me see if I have the right part and how to install it. Other sites may have similar products but lack any information about the products, leaving you to guess about which one is right for your application.
Order was shipped the same day I placed it both times, which makes it arrive in a timely manner.
John
6/17/2013
You ladies and gentlemen have been a pleasure to work with. The made in the U.S.A. electric trailer brake components I purchased from you are obviously heavy duty and of superior quality. Not only that, but you priced them right and shipped them fast. Also, your website was highly informative and easy to navigate. I have only begun to install the Dexter fully loaded and ready backing plates, but so far they are fitting like a glove and looking good. Without your fantastic instructional videos I would not have attempted this job, but with them I have every confidence I will Lord willing finish it. May God Himself bless you and make it so you will not go out of business any time soon. Thank you for your great products and your wonderful service. Thank you especially for keeping me informed through every step of the ordering and recieving proccess. Everyone should operate like you. Marlin Marx
Marlin
6/17/2013
My experience was very good. The online order process was quick and easy. I had a question. Nick answered quickly and helped me get my order scheduled a day early. Thanks to all
Marshall
6/17/2013
I ordered a wireing harness for an 07 Nissan Frontier and I installed it in less than 10 minutes. It seems to work correctly with my test light. Good product and well made.
Paul
6/17/2013
Sales lady was friendly and knew her product. As far as the customer service I would give five stars out of five. Thanks Bridget.
Sergio
6/17/2013
this is second time ive ordered from e trailer, i think they have pretty good & quick service.
have recomended them to other friends already..
Sheldon
6/17/2013
Very quick and friendly service.
Thomas
6/17/2013
Fast Shipping, product was as advertised. Ive been a shade tree mechanic my whole life. Let me say, I was very impressed with the ease this lift support went on. No special tools needed. Just jack up the car, remove the tire and slip it in, following the instructions of course. From start to finish I was done in less than an hour! Two thumbs up!
William
6/17/2013
This is my third order with Etrailers and I couldnt be happier. Quick shipments and a good price.
David
6/16/2013
Very easy install and mounts neatly in place to factory wiring. No cutting and no splicing. The most time consuming part of the install was running the cable ties around the hitch. Honda has styrofoam around the bumper and hitch which made it tricky getting the cable ties around the hitch for a neat installation. The rest of the installation only took a few minutes. Everything mounts perfectly in place. Great kit and good deal!
Gregory
6/16/2013
I ordered on Friday and It was shipped on Sunday that is GOOD service.
Harold
6/16/2013
Great people and very knowledgeable. Everything I ordered was in stock and is already on its way. Thanks Etrailer.com!
Jason
6/16/2013
Do a lot of online purchases by far one of the quickest response and ship times in the business. Thank you will do more shopping in the future.
John
6/16/2013
Excellent product and time frame !!!
Michael
6/16/2013
Great prices and very user friendly website, keep up the good work gang, like Arnold said: Ill be back! My number 1 place for hitch needs.
Michael
6/16/2013
I am very pleased with your low prices and shipping rates and fast courteous service.
Robert
6/16/2013
I am very impressed with the service received from etrailers.com and will be recommending the site and will also be coming back for additional merchandise!
Teresa
6/16/2013
First class service, super fast shipping and great communication.
William
6/16/2013
I think that customer service doesnt get any better anywhere.
Thank you Nicole for your help!
Brian
6/15/2013
I have made several purchases through etrailer and I have always found the products to be as advertised. With this latest purchase there were several items. One item was on back order with the manufacture. I was recommended a similar item instead so that the order could be shipped without delay. Once I accepted that item my whole package was shipped and arrived in 5 days. Etrailer had upgraded the shipping to ensure I received my items in a timely fashion. I have and will continue to recommend etrailer to friends and family.
Craig
6/15/2013
Very happy with everything
James
6/15/2013
Etrailer.com was a joy to order from after trying to get parts and advice locally. Their products and service were very good, plus they have a large library of installation videos to help you with your purchase. Thank you!
Michael
6/15/2013
Im placing etrailer in my favorites list. Will definately do business with them again. Convenient shopping and fast shippers. Ya cant beat that. Its been a real pleasure. Thank you.
Robert
6/15/2013
This is the second small order I have placed with etrailer.com. The first order was for 2 springs which had a cost of 76 cents each. Even with such a small order, I received excellent customer service and prompt delivery. Hours ago I placed another small order for a repair kit with a value of of less than $15. I have already received confirmation of the order and tracking information.
etrailer.com has shown excellent customer service and a very positive attitude in their customer service.Thank you and it has been a pleasure doing this limited business with you. I believe the customer service person who serviced my orders was Jason.
Robert
6/15/2013
I found out Thursday night that at least one brake pad had seperated from the shoeI placed an order with etrailer Friday around noonwhen I got home from work my wife informed me we were leaving for vacation next ThursdayI called etrailer and I think the girls name was Casey??? This was almost 6pm est and etrailed is cstgetting late in the day- I just got an e/mail on saturday morning that my order shipped late on Friday!!! Whether I get the parts in time for my vacation or not,the customer service and pricing with etrailer is unbeatable. I appreciate you being there and doing your bestI will be a faithful buyer from here on out. Thank You so much for the effort.
Timothy
6/15/2013
Price was reasonably and shipping response was very good. I would order from you again with no hesitation.
William
6/15/2013
Easy to order.
Fast shipping.
Product already installed and working fine.
Thanks!
Gene
6/14/2013
I looked for some time and even tried to order from one place. I had no luck in doing so. I kept looking and found e trailer which had what I wanted at a better price. No problem ordering it. Thanks
James
6/14/2013
Great company to do buy from. Fast shipping, they have everything you need for your hauling needs,for good prices.
Jason
6/14/2013
Well satisfied with Etrailer. First order received in two days. Rapid responce by email. second order mailed next day.
John
6/14/2013
Great web site, esay to use. I found the videos on installation of different items very helpful. Saved me a lot of time. All of the items I purchased fit well and work great. I have already recommend this site to other people.
Martin
6/14/2013
All the personnel that I communicated with were pleasant and very helpful. Thanks very much.
Michael
6/14/2013
Very helpful staff with great communication. I would recommend them to everyone and plan of continuing shopping here.
Nick
6/14/2013
Company very easy to work with, item needed was in stock and shipped promptly. Communication great.
Richard
6/14/2013
customer service people are very helpful and quick. unfortunately manufacturer of hitch I wanted was not responsive or willing to provide feedback on my order. hopefully everything works out and i remain happy in the end.
Robert
6/14/2013
Totally outstanding transaction from start to finish. My order was shipped the same day I placed it and came before the estimated delivery date. Items where just as advertised, complete and damage free. I will order from Etrailer.com again and soon.
Robert
6/14/2013
Good job great service, details information, fast delivery
Thank you.
Vladimir
6/14/2013
Great products,excellent service & fast shipping. What more could you want?
Bill
6/13/2013
4 bumper carrier bracket
The part was received as displayed.
The only concern that I have, there was no torque spec for the u-bolts in the instructions.
Daniel
6/13/2013
good prices,fast delivery,Ill be back
David
6/13/2013
great early shipping wonderful so far
David
6/13/2013
This site is the real deal. Completed my 2nd large order this year. I have delt with 4 different reps with this company and they all were stellar.
Dont bother price checking, they are the lowest. They make it too easy. I browsed the web site and made some quick notes and then called. All i had to do what tell Ricky and Judy my needs and boom it was done. They explained everything i needed to know and Judy made sure the shipping went out as fast as they could.
Ordered at about 1pm on wed. At my door in Chicago Thurs 5pm my ups guy doesnt like me anymore with the 100lbs boxes. 2nd time they came through on what they said. Rare these days.
Cant put a price on that kind of service.
Derek
6/13/2013
Great service, your techs on the phone were very helpful.
Jon
6/13/2013
Customer service was great I founf what I needed yes I woukd order from them again. I give them a 10
Laura
6/13/2013
The product was exactly as advertised. Great quality, and the delivery time was amazing.
Loren
6/13/2013
This was my first purchase through etrailer.com and Im very impressed and would certainly recommend this site to others. There was good communication by email that the order was being dealt with and dispatched and my parts arrived promptly afterwards in good quality packaging. They are better quality than I was hoping for and I have now repaired my trailer in time for my upcoming weekend of dirt biking with my son for Fathers Day :
Im very happy to have found this site and will be back without hesitation if the need arises.
Paul
6/13/2013
fast shipping the item was as decribed and payment was easy and smooth shiping rates was very reasonable
Stephen
6/13/2013
Fast service-great communication all the way through. My second order and not my last. Thanks.
Tom
6/13/2013
Called my order in and spoke with rep Jason T. He made my purchase with Etrailer worth it. He helped me place my order and got my product to me in 3 days. Completely satisfied and will purchase from again. Thanks
Tyler
6/13/2013
Tires showed up on time good to go!
Christopher
6/12/2013
very easy to order, great experince
Clarence
6/12/2013
Was very good service fsst del. And the right fit works very good
James
6/12/2013
Very easy to deal with. Clear description. Goods are exactly what I needed. Quick delivery.
Jason
6/12/2013
Good website. Easy to find the item I was looking for. Great price and very reasonable shipping. Connector worked as expected. I wouldnt hesitate to use etrailer again.
Jay
6/12/2013
Ultra fast shipping, cant beleive its soo fast, great products and assistance, if you dont buy from his company you should. You wont be let down, ever
Jeff
6/12/2013
Found your site when searching for product on line. After checking price and selection, will never loose this site have already pased information to friends
thanks for great price and fast shipping
Joseph
6/12/2013
Fast, easy, and the website is very informative. After I placed my order, the level of communication afterwards was astonishing. I would definitely return if I needed anything in the future and I absolutely recommend!!
Paul
6/12/2013
Very fast service online and over the phone. Corrected my ordering error and got my corrected order shipped out fast! Cant wait to receive items and I will review them as well. Impressive customer service and the pricing was the best I found. I will shop here and recommend from here on out! THANKS ETRAILER!
Robert
6/12/2013
Email them a question and they get right back to you even if it involves taking measurements of a hitch out in the warehouse as long as they have it in stock. I have ordered and received three hitches for three vehicles and their videos make installation easy and safe. Each order left their warehouse within 24 hours. I received one hitch the day after I ordered it. On pricing...the wiring harness I will receive today was 1/4 of the dealers price.
Thomas
6/12/2013
Great prices & products the descriptions of the products were great.everything was very easy to purchase. THANKS TOM
Thomas
6/12/2013
Cathy totally save me. I was originally wanting to order the completely wrong trailer hitch. She clearly conveyed to me the reasons why the original part was wrong and I absolutely understood after talking with her. Correct hitch is on its way.
THANK YOU CATHY, MVP in my book!
Tiffany
6/12/2013
Absolutely stunned by the customer service. After placing the wrong order, I called up and experienced probably the most professional and helpful customer service I have experienced yet, since moving to the USA. Whoever this Paige-Nicol M is, she was not only really helpful, polite and charming on the phone, but sorted everything out really quickly for me. Why this woman is not President of the United States, I have no idea - yes, the service was that flawless - a credit to the Etrailer.com company.
Alexander
6/11/2013
If your product is as good as the service and help from Harvey, I am sure I will be very pleased. The organization sounds good and well run.
Allen
6/11/2013
Good pricing and excellent service!
Bob
6/11/2013
Great bunch. I had a few questions, some which Suzanne could not answer. She kindly put me on hold, called the manufacturer and promptly got back with me with the answers. On closing she mentioned my order would ship usually within 24 to 48 hours. Woke the next morning with a tracking number indicating it was processed and out the door. They will get my business again.
Chipley
6/11/2013
a pleasure because of Casey made it easy!
Darrel
6/11/2013
etrailer made it so extremely easy to find the parts I need and checkout was simpler than any other site I have used. Plus, the parts are very reasonably priced.
Greg
6/11/2013
Ive had my 2007 FJ Cruiser for a couple years now, without the big, bulky, useless, factory rack. I have a 14 canoe, which tied down fine to my previous SUVs rack.
I surfed and found roof rack/ crossbar systems on etrailer.com that bolt to my factory roof points…SWEET!
I am REALLY impressed with how fast the staff processed my order, shipped it, and keep me posted with e-mails.
I cant wait to get it, mount it, and if I need more Rhino Rack gear, Ill be back to e-trailer.
Thanks guys!
Jason
6/11/2013
great shopping at etrailer
Jeff
6/11/2013
Great experience! Staff knows their business!
Joel
6/11/2013
The people that helped me were excellent they knew there stuff and were very helping with all my needs.
Matt
6/11/2013
Experience was great. Everyone else wants more to ship parts than they actually cost because we are in Alaska, you guys shipped for a fourth of your competitors prices. I will look to e trailer first from now on.
Pat
6/11/2013
Im happy and excite to use my Bike Mount. Thanks for the quality and the service.
Ricardo
6/11/2013
Fabulous service!
Sid
6/11/2013
Very satisfied customer here they had the tires and wheels I needed at a price that was cheaper than just the tires were anywhere else even after shipping. Very satisfied…
Thomas
6/11/2013
Awesome service!!
Andrew
6/10/2013
I am impressed with the communications, the attention, and efficiency. Nice people, very considerate and helpful, and they shipped the product quickly.
Bruce
6/10/2013
Sales person, Kimberly was pleasant and knowledgeable. She made order entry very easy and my order shipped same day I placed. Assuming I ordered the right part and UPS delivers on schedule, I will be a happy camper. Very impressed with the service.
Don
6/10/2013
For once an on-line order experience that provided the customer service needed. Even with a difficult problem installing, Cole S. x333was patient, understandable and responsive. She employed technology as an enabler rather than a roadblock by asking to send digital pictures to assess the situation.
Eric
6/10/2013
I have had a very good experience with etrailer
and would recommend you to others.
Jerry
6/10/2013
your main competency is the good products and practical installation videos, very happy with the purshased
Jorge
6/10/2013
fast shipping,good price,good product how can you go wrong
Kirk
6/10/2013
Great purchase experience. Had a minor issue and one pleasant phone call rested my fears. Will certainly recommend to other and I will buy from again…
Mary
6/10/2013
Great customer service from the female afternoon/evening CS - Rep. Talk to her late afternoon and she called me back later after her shift had ended to tell me that my order was complete and would be shipped that evening or the next morning. I thought that was pretty awesome that she was thinking about the customer. The shipping was very quick also got my order in three day. Yes I will order again from etrailer and will highly recommend to others. Good Job
Michael
6/10/2013
Good company to do business with. They were originally out of stock of the ordered item and called me the next day to see if I wanted to change my order or wait for new stock.
Robert
6/10/2013
Great tires and wheels. Great selection and very good information about the products. Received my order in less than a week. Great service.
Robert
6/10/2013
Great people to deal with, really stand behind there products and orders.
Ronald
6/10/2013
I got an immediate response to order via e-mail.
I was advised when item shipped, which was immediately.
Right product , quality product arrived within a couple of days of placing the order.
What else can you ask for!?
Thanks e-trailer!
Roy
6/10/2013
Definetly the easiest place to find tires and whrels . And the cheapest. A friend sent me here. Very organized and easy to use website which means a lot when choosing from many options in a category
Tyler
6/10/2013
The shipping was very very fast! The bumper i ordered for my truck was exactly as described. The directions were a little tough to follow but i was able to figure it out - i did not call tech support or anything. Overall great experience with this purcahse and now my truck looks good again. THank you.
Vincent
6/10/2013
Ordered on a Saturday, package arrived on Wednesday. The 2 Class 3 Hidden Hitch installation was just as described for our 2010 Honda Odyssey. = The only problem we had was with the packaging for the bike rack. Although the external box was not damaged, the Softride Dura Parallelogram 4-bike carriers box had 2 crushed corners. The bike carrier arrived with 1 broken plastic spacer. Used the new system this weekend and it worked just as expected!
Ann
6/9/2013
i ordered from you guys before and i will order from you again thank you
David
6/9/2013
Matthew, was extremely polite and efficient when taking my order.
Don
6/9/2013
I do appreciate the fact that theres a place like ETrailer to get so many different useful items at a good value. They provide items for farms, construction, recreation, homes and many others. Their service is exemplary. If you were to ever have your call answered by a Rep who proves to be unfamiliar with your needs, do not hesitate to ask for help from someone more knowledgeable. If your questions arent resolved by the Rep, you will get a call back from someone who can answer your question. I appreciate a company like Etrailer.
James
6/9/2013
I ordered the hitch wiring kit from you because you had the how to video posted. Good job!
Larry
6/9/2013
Great product, good value, prompt shipping
Michael
6/9/2013
GREAT SERVICE! Very happy to do business with and customer service to deal with. ALSO, OPEN ON SUNDAYS!
GREAT JOB,
Roger
6/9/2013
fast and accurate
Thom
6/9/2013
I am a first time customer and my inquiry into some parts for a bike rack went well. I asked the operator where the information and extra parts that my initial part required were located, and she told me where to look. when I tell operators for businesses no, thank you, I can order on my own through my computer, when they ask if I would like to order through them, I dont like it when they insist on ordering for me the e-trailer operator did not keep me on the phone for one extra second, and let me conduct my business as I wished.
Andrew
6/8/2013
Fast and free shipping.Very nice product, Strong and high quality materials, easy to install following the Installation video. Very good seller, I recommend it.
Fabio
6/8/2013
was shipped quick about 2days. only took a couple minutes to install on my 2011 chevy 1500. very happy with service and product.
Jason
6/8/2013
My experience has been great! Product arrived ahead of promised delivery! All as advertised!!!
John
6/8/2013
Etrailer is simply amazing! My orders have come neatly packed and ready to go and in only three days. I placed both orders over the phone and the staff at Etrailer was extremely knowledgeable. They were able to confirm that I was ordering the correct parts and made sure I had everything I needed to complete the job. Also, how can you beat the catalog of videos on how to install the parts you purchase. This is an invaluable resource for a non gear head like myself. For any future purchases... If Etrailer has the item, then I am buying it from them!
Kyle
6/8/2013
Everything was as described, UPS delivered in 4 days after the order. Both things were in the same box, packed very well. The video online described how to install and was very accurate and helpful.
Oliver
6/8/2013
VERY SIMPLE, I CALLED WITH PROBLEM I HAD W/ MY CHECKING ACCT, YOUR STAFF VERY HELPFUL.
Paul
6/8/2013
Good price and fast service. Everything came as advertised and am happy with the purchase.
Thanks
Scott
6/8/2013
I think your website is absolutely wonderful! I will continue doing business with you!
Scott
6/8/2013
Very heads up with shippment and order info.
Sean
6/8/2013
id say the communication and fast shipment is probably the best- anywhere- and i shop a lot online..
Aj
6/7/2013
Needed an adapter for a gooseneck trailer to be able to pull with a 5th wheel hitch in my truck. They had exactly what I needed. Received it very quickly and it works great. Thanks for great quality products and service.
Barbara Jo
6/7/2013
Great products and great service. My only comment is the shipping - the lowest cost is UPS transferred to USPS for delivery. This takes an extra couple days. The second option, UPS ground, I feel is more expensive than it should be.
I would still recommend this company without hesitation :-
Brian
6/7/2013
I am very pleased shopping at etrailer. Prices are usually cheaper and the shipping is fast. What more could you ask for?
Brian
6/7/2013
First of all I really appreciated the information on your website, especially the video showing the use of the bike rack on the car [Passat] that this rack is going to be used on.
Bruce
6/7/2013
I am impressed!
Carrie
6/7/2013
I am so impress with etrailers promted service. I highly recommend etrailer. I was worried about ordering from etrailer, because of where they are located. I thought my order would be held up. I order at 5:52 am EST and my order was shipped out that morning THANK YOU. They even upgraded the shipping at no extra charge. Everything I want was in stock. Thank you for your great service.
Charles
6/7/2013
Great service and prompt delivery. Prices are extremely competitive. Very satisfied with the product quality
Conley
6/7/2013
Amazingly fast del and several follow up e-mails to see if everything went well. Very pleased with service. dont know about the product yet, only had it a week
Drew
6/7/2013
It was a great experience. They had exactly what I needed and my order was processed quickly.
Ethan
6/7/2013
Received my tail gate very quick. Put it on in about 30 minutes. Had slight dent from shipping but no problem.
Fred
6/7/2013
Great information and videos on the website. Shipped immediately and delivered promptly.
George
6/7/2013
Outstanding support and follow-up on the delivery!
George
6/7/2013
Ordering was easy. Confirmation of order prompt and acknowledgement of order being sent was also prompt.
Communication is a good thing!
James
6/7/2013
Awesome service. And super fast delivery. Very pleased with etrailers.
Logan
6/7/2013
Another great buying experience! I recommend etrailer.com to all my friends.
Mark
6/7/2013
Have not received hitch yet but , order , and shipping FAST
Neil
6/7/2013
Awesome!!!! Impeccable customer service Ashley! Ordered my items, within the hour I received a call about shipping to my PO Box, gave an alternate address, and shipped the same day? Wow! And with the Best prices I could find, You guys rock and have earned my business for any of my trailer needs and I will recommend you to everyone I know or meet with trailer needs. One last step, receiving the items. I will update all when I get them. So far, so great!
Nicholas
6/7/2013
Quick and easy. My item was shipped the day I ordered it and the folks at etrailer made it very easy to track the shipment.
Very efficient operation. I will be using them again.
Robert
6/7/2013
I ordered a GMC base plate from another supplier and they told me it would take about 2 weeks. I checked my order a week and half later and it wasnt even ordered yet. I called etrailer and got ahold of a lovely, helpful lady, Dana. She not only took my order but it was shipped the same day. Ya cant beat service like that. Thanks Dana and etrailer.
Ron
6/7/2013
List of products is detailed and I am able to find exactly the components needed for my repairs.
My only concern is the web sight seems slow, when navigating from page to page.
Check out is easy and fast. Tracking information is great. I appreciate the fast delivery service my orders receive.
Stephen
6/7/2013
Great customer service on the phone. Determined what bracket would work with a trailer clearance light. Order shipped the day I placed it. Placed order on a Tuesday and received it on Thursday via USPS. Installed light and it was a perfect fit.
Thomas
6/7/2013
great service received my package today really pleased with their product this was second time ordering from e trailer and could not ask for better.i will order from them again thanks e trailer.
William
6/7/2013
I am a first time customer, and was very impressed by how corteous the customer agent was. His name Calvin W. the comunication was excellent. I ordered my item on 6/2/13 and by 6/6/13 i had my shipment in hand. I defenately recommend Etrailer to anyone.
Axel
6/6/2013
Great fast shipping cant wait to get it. Great communication from staff
Ben
6/6/2013
Great time delivery.
Merchandise very well packed.
No complain at all.
Next purchase will be back break plates.
Thanks
Douglas
6/6/2013
It was great. Got the stabilizer jack today in mail. Put it on tonight. Fit just like they said. Took about five minutes to change it. Great service great price and fast delivery also. Great place to shop. Great customer service. Thanks so much!
Harry
6/6/2013
Incredible service !!! Ordered and parts arrived the next day - good quality to definitely will do business with you again !!! Thanks so much , I am back on the water and the leaf springs were better than the OEM stuff they replaced - thanks again for sorting out my ordering mistake
Jeff
6/6/2013
Perfect experience, my first order with etrailer.com delivered a day early.
John
6/6/2013
Thanks for the requested attention to recieve item faster. recieved it today and they are great
John
6/6/2013
it was a very good experience for me. I didnt think it would be this easy!! Thanks.
Kenneth
6/6/2013
Great website, great service, competitive pricing, items in-stock - - what more could you ask for. Keep up the good work, I will be back for more.
Kirk
6/6/2013
excellent customer service thank you
Matthew
6/6/2013
Fast no hassle way to shop would use again hands down!
Richard
6/6/2013
Got my item and installed. Great service. I will be purchasing larger items now that I had good experience with etrailer.com. Only disappointment was the tracking which I like to follow but I do understand when it goes from UPS to the postal service, it cant be tracked. Other than that, I recommend this website to anyone.
Rob
6/6/2013
Great help from Rose G She was great help
Ronald
6/6/2013
Absolutely outstanding, Best place to shop for all your trailer parts and accessories!
Tom
6/6/2013
Site was easy to use to find product I needed. Reasonably priced. Easy order and checkout. Quick delivery. Product was what was described. Will use again.
Andrew
6/5/2013
Great service. Shipped the next day!
Brad
6/5/2013
This is my first experience with etrailer and I will be using your service and products in the future. Special thanks to Paige-Nicole M for the couteous response.
Douglas
6/5/2013
I was delighted to find that my order was shipped so quickly.
Gary
6/5/2013
This is the second hitch and wiring kit I have purchased and I can honestly say that the service you get is excellent. They processed my order quickly and kept me informed throughout the various stages of my order. Shipping was free and you cant beat the price!
Gary
6/5/2013
Good job. Excellent selection.
Glenn
6/5/2013
Great experience w/ etrailer.com. Received order in 2 days. I will order again from them in the future.
James
6/5/2013
Great service. Fast turn-turnaround of order and the best shipment tracking feature Ive seen on any website.
James
6/5/2013
I sent an email through customer service alerting management yesterday but am happy to repeat. I was delighted to work with Dana on my recent order. As I previously stated, she was professional, courteous, knowledgeable and very helpful and not only processing my order but patiently addressing my concerns about potential issues over the parts I was ordering. Im happy and confident in recommending etrailer to friends and relatives for accessory needs. Thank you.
Jeffrey
6/5/2013
OK...just missed communication about order being shipped...but quickly remedied....thank you....looking forward to order arriving....
Roger
6/5/2013
Called etrailer on Sunday 6/2/13.Spoke to Ricky S and placed an order for a Surco cargo carrier.Received a confirmation email and then a second email from Ricky when item was shipped.The item was received WEDNESDAY 6/5 thats right 6/5!!and shipping was free.Flawless purchasing experience and great customer service.The etrailer web site is excellent as well, containing detailed product information and competitive prices.Nice job.
Steve
6/5/2013
Very happy with my first etrailer shopping experience. Prompt service and shipping and excellent follow up and customer service.
Thomas
6/5/2013
The whole process was painless and quick. I ordered my tires on Saturday and they were delivered to my house on Wednesday. Great service !
Todd
6/5/2013
My wife and I purchased the Platform Bike Hitch Rack so she could easily load and unload by herself and then go on outings when I could not be there. We both absolutely love this wonderful way of transporting our two wheeled toys around with us. With the locking system and its strong construction, we feel that our joy rides are safe and secure.
I would prefer that enough locks would be sent for all the places that are designed for locks on the rack.
During the purchasing process, communication between etrailer and I were, at times a bit confusing, but in the end, it all worked out. They were always professional and willing to work through any challenges with integrity.
Thank you Wayne, and all the others who were instrumental in making sure we were taken care of and your company was well represented.
Al
6/4/2013
Product arrived safely and as described, lightning fast shipping free, and price was lower than on other sites. I will definitely shop here again.
Doug
6/4/2013
Sales person was excellent, very helpful, friendly, courteous, and very good knowledge of the merchandise I purchased.
I had a very pleasant buying experience. No improvement needed. Thanks
UPDATE:
I wrote a feedback on 6-5-2013, but I just have a remark on shipping WOW ordered on 6-4-2013 received on 6-6-2013. What excellent service, thanks.
Frank
6/4/2013
no problem-very smooth transaction-extremely customer friendly service. very pleased!
Jack
6/4/2013
Very professional, know the products and very helpful in explaining the wire harness application.
John
6/4/2013
One of the items I ordered was backordered, but was shipped as soon as they had stock. I was kept well informed of my order status and they responded promptly to my e-mails. I wasnt billed until the order was shipped. I will be shopping here again and have already recommended them to my brother.
Lorne
6/4/2013
Great experience! Great ion and great service...I found the same product at a lower price, and your service team refunded the difference with no hassles. I would absolutely use this site again.
Nathan
6/4/2013
I use eTrailer any time I have a customer who needs helper springs installed. Great prices and availibility. They always email me right away with any order problems and this allow us to expedite installations. I recommend these folks to anyone looking to purchase parts for their trailering needs.
Ryan
6/4/2013
Your customer support was great. You make it easy to order your products.
Steve
6/4/2013
Your company is the best. Thanks
Vincent
6/4/2013
Wow... Did the brakes on my fifth wheel and found two collapsed leaf springs. Tried to get them locally but none in stock. Got on etrailer found them for an amazing price along with a spare tire holder for my racecar trailer which gave me free shipping. The parts arrived and about four hours later I replaced all four leaf springs. Fast shipping, no hassles, and a great price... The only thing that could have been better is a mechanic in a box to change them... But the online video walked me through the measurements and the process...Thanks again...
William
6/4/2013
Good service, fast ahipping. Adapter works great
Zachary
6/4/2013
I recently purchase tow mirrors from etrailer.com web site. Their service was extremely professional. Shipped the next day with email notification, tracking number and reached at my door as promised. The items reached at my home safe. Sorry I have not tried it yet but I hoping it will fit perfect on the current side mirror as shown in the advertisement. I hgighly recommend etrailer.com for their keen attention, professional and quick service.
Aman
6/3/2013
I hvent received the parts yet as they were just shipped and I think that is awesome. The site is very easy to navigate and my transaction was completed promtly. My thanks to Etrailer.com for there professionalism
Carl
6/3/2013
What a great business model. This group knows about customer service. Each representative was knowlegable and eager to help me. The shipping detail information was exceptional. Both of my orders shipped the same day which was important to me.
Frank
6/3/2013
eTrailer has everything! My son and I are converting a cargo trailer into a camper and seem to be ordering something from eTrailer weekly. So far we have purchased LED lights to replace existing, foot plate, wiring, switches, handles, harness and hitch for my truck. The have a very clean and easy to use website, GREAT PRICES, and unbelivable customer service. If you are new to the whole trailer thing, or doing a complete rebuild like us, this is the only place you need to go to!
James
6/3/2013
The website is very easy to navigate and seems to cover all options for choosing the right trailer & hitch parts for you vehicle application. Very good pricing and no complaints about anything @ etrailer.com.
Jeff
6/3/2013
Great experience. Parts in stock and shipped the same day unlike another site I ordered from and found out the same parts are back ordered and would take 2-3 weeks to get. Ellen was great.
Kurt
6/3/2013
prompt, professional service with customer rep. shipped same day I ordered.
Marvin
6/3/2013
Good website with lots of product offerings. Customer service is also good. Product pricing is excellent. I will definitely be a return customer.
Michael
6/3/2013
I placed this order on a Tuesday, received my hitch Friday morning. On Saturday I installed the new hitch on my 2011 Dodge Dakota. The entire process took about 20 minutes, including getting out the tools removing a bumper hitch ball, and putting the tools away. Installs in minutes with simple hand tools. The 1/2 allen wrench could have been a hold up but since I knew ahead of time I borrowed one to be ready. I think this hitch will perform excellently for my use, 2000# capacity utility trailer.
Ray
6/3/2013
quick and easy to find the product, quick and easy to order!! would absolutely recommend.
Rick
6/3/2013
Very smooth and its great to have the videos showing how to install the trailer hitch on my older car. Ordering was easy and loved the free shipping!
Robert
6/3/2013
Six inch hitch was just delivered.Looks just as advertised.
Taylor
6/3/2013
Absolutely wonderful and professional customer service. Dana M. was professional and patient.
I was not sure which rack was the best for my car and they guided me through my choices and helped me to the best. I placed the order on Sunday and it was shipped at 9:00 AM Monday morning!
This company is doing things right!
Terence
6/3/2013
I thought the experience was great. I would gladly recommend them.
Daniel
6/2/2013
Easy to use, great products, very convenient. I enjoy shopping with etrailer.com.
David S
6/2/2013
My product and shipment through etrailer was handled very well. Complete follow up from point of sale though tracking my product was executed with professional customer service courtesy. I recommend etrailer to anyone. Thank you etrailer* I will be back.
Gary
6/2/2013
very good service, shipping was prompt, item was as described.....
Gerald
6/2/2013
Your service was Great!Thank you so much for your help.
Jay
6/2/2013
Ordered two Vent Covers for Ventline Old Style Vents and received them in four days. Due to your great views of the covers particularly the underside I felt I was ordering the correct ones. They are perfect and its gratifying when you can get the right part for a 1994 trailer. Thanks , Pete
Peter
6/2/2013
Wonderful Customer service. All parts as described and easy to order. Doug even came in on Memorial day weekend and shipped my parts with earlier deliver 3 days for free. Appreciate the wonderful experience.
Shafeek
6/2/2013
Liked the updates on the order.
Gregor
6/1/2013
First time user great experience
Jeff
6/1/2013
Very fast shipping. Also great after-sale service. Had to return an item, called, got the return authorization number emailed within minutes and the new part shipped within a few hours. Will be back again in the future. Thanks etrailer.com!
Jim
6/1/2013
Always fast delivery and great communication to let you know what is happening with your order. Good prices as well.
Randy
6/1/2013
After searching all over for a set of side marker lights for my boat trailer Ricky from e-trailer found them for me. Fast, friendly service.
Robert
6/1/2013
Great service, great prices, great shipment tracking details, fast delivery even the standard delivery. Very complete and helpful website and e-invoice down to including links to installation videos of the parts just ordered.
Nothing but but great things to say about etrailer.
Tim
6/1/2013
I am completely impressed with your customer service. What an amazing surprise to receive 3 emails within a few hours!
A confirmation, an update and then shipping information. From someone in the retail industry, I can honestly say, this was the best online service I have ever received.
Thank you.
Caitlin
5/31/2013
The price for the Thule 990XT could not be beat. And they provided us an added bonus by switching our shipping from Standard to Express. Product was received in good condition. eTrailer even followed up to make sure everything from purchase, delivery, and installation was to our satisfaction. What more can you ask for from a business? Thanks.
Dave
5/31/2013
Quick shipping at a reasonable cost. Will shop at this store again.
Dean
5/31/2013
very pleased on contact next day .......for corrected order.
Gary
5/31/2013
I think you have & run a Outstanding Buisness
Keep up the great work !!
Jeff
Jeff
5/31/2013
excellent product, easy install.works well.
Paul
5/31/2013
Great Service, Quick deliverly, Great Prices. Will buy from you guys again. Thanks
Ronald
5/31/2013
Ordered a root vent cover on Tuesday, and I installed it on Friday with a perfect fit. The right product, good price and fast shipping. Im satisfied!
Steven
5/31/2013
I called and talked to Stefanie who helped me get the correct grease seal for my horse trailer. I asked to get the order shipped asap since my mechanic is waiting on the parts and she said should be no problem. And the order is shipped !! Wow, I am very happy and think I have picked the right company and talked to the right person for my purchase. Thanks Stefanie, you are the best!
Val
5/31/2013
I was really very good advice, excellent service, thank you
Alain
5/30/2013
I just wanted to say that the ordering experience with eTrailer was very easy. The email correspondence from the customer service staff was very helpful as it kept me updated on the status of my shipment which I greatly appreciated. Overall, I was very satisfied with eTrailer and will be ordering any future parts through the website.
Brad
5/30/2013
I had a very good experience with etrailer professional on the phone. Could not of went better. thanks a bunch for the help. Oh and good prices.
Colleen
5/30/2013
Etrailer.com...what more can I say, great communication, fast shipping and an absolute joy to deal with. Keep up the great work!
Craig
5/30/2013
I had a great experience with etrailer.com. Product shipped fast and came exactly as described with installation instructions.
Daniel
5/30/2013
I think this is the first time I have ever taken the time to endorse a company. I bought a hitch from them a couple years a go and now parts for an old bike rack. Outstanding customer service, communication and product quality. I cant say enough about their follow through. As a business owner, I am jealous of their in-house systems.
David
5/30/2013
I shopped etrailer a couple of years ago for a trailer hitch and the service was excellent. I just bought another hitch and I can say things havent changed. Amazing Customer Service and Shipping.
Thanks!
Dion
5/30/2013
I called, explained my needs to Jason T, He knew exactly what I needed and I placed my order and it was confirmed by email!
Thanks for great Customer Service
Eriverto
5/30/2013
Great experience. They shipped the hitch the same day, and even with free shipping it got here in 3 days. The online instructions for attaching the harness and hitch made installation a breeze. It took me almost two hours to install vice the posted one hour, but I was having to lay under the car unlike the guy in the video who had a lift. All in all a simple job to install. And it works great with a bike carrier.
Glen
5/30/2013
Excellent Service. Ordered Auburn University hitch cover on late Monday 5/20, shipped on early Tuesday 5/21, and received on Saturday 5/25 by UPS Postal Service US MAIL. Cheapest shipping method but received very quick. Hitch cover is exactly what I was looking for. All metal. The chrome letters on the black background look excellent on our solid metallic black F-150, FX4.
Herbert
5/30/2013
so far so good. This was the first time I ordered from etrailer and i like what i see. Thanks.
Jack
5/30/2013
I really like dealing with Etrailer. Prices are good, but what I like most is your customer service. If I have a question about something it gets taken care of quick with courteous people. I have recommended many others to use etrailer. Also I find your website very easy to use and can find every thing I need for towing and accessories.
James
5/30/2013
Excellent service. this is the third time Ive purchased from this site and they always exceed expectations.
Jane
5/30/2013
Excellent!! Dealt with a few places on phone and got nowhere.. great website.grwat pictures to match up my part. Awesome customer service on phone to get right part ordered!! Very happy.
Jennifer
5/30/2013
My experience with etrailer was the best I have ever had. The reception on the phone was friendly, positive, and knowledgeable of the product I was ordering. They even verified my vehicle information to ensure I was getting the right product. I am surprised that I got a notification in 90 minutes that my order had been shipped. This is a candy store for guys who like exceptional engineered products at a good price.
Lee
5/30/2013
Having dealt with etrailer 3 times so far, I can honestly say it is one of the best online purchasing experiences out there.
You are advised of your order process step by step, from order receipt to in-stock availability to shipping, tracking, and delivery. At any time if you have any questions you have actual names in your email to contact as well as phone numbers.
Their products are top notched, come as described, and are delivered quickly.
I would highly recommend etrailer.com to anyone in need of anything on their site!
Mark
5/30/2013
I know the few purchases that I have made with you have been the fastest and you people are the most kind and considerate of anyone Ive ever delt with !!! The speed and the prices are in my budgit and that is slim ! You are truely on top of your game and your 5 ***** in my book !!! Keep up the fantastic work !!!
Martin
5/30/2013
Went right to the parts I wanted and the description was very helpful in telling if the parts were going to work on my vehicle or not and what part would out perform the other so I ordered accordingly .. So far Im quite satisfied .
Ralph
5/30/2013
Service and price where both great. Everything was as they said it would be and couldnt bet the price any where else.
Ray
5/30/2013
This is my second purchase from etrailer in two weeks. On my first purchase
the item was back ordered till the middle of July. The etrailer staff let me
know right away and asked if I still wanted the item. I bought a different
item that was in stoke and got it a in less than a week. (Shipped to Canada)
After etrailer knew I got it I received a email the next day to see if I was
happy or had any questions. I will let all my RV buddies know about this site
and their great service.
Robert
5/30/2013
Excellent service. I was provided a express shipping upgrade at no additional cost to me. This was very unexpected, but very welcomed. I appreciate great customer service.
Sal
5/30/2013
Great service. I received my marker lights in a timely manner, and everything works as advertised. Prices were good, and the selection is great.
Terrill
5/30/2013
Ive been shopping ETraiker for about 8-9 years, Ive never had any issues, and if there was, say wrong item, they were more than helpful! Ive been customer service management for over 15 years and to me that us the most important aspect in doing business and ETrailer had that quality ten fold!!!! Ill come back here befor going locally because of the customer service!
Thank you Etrailer people, and especially Zach O!!! Awesome Rep!!
Valerie
5/30/2013
I was searching for a wheel for my trailer jack and happened across etrailer.com. Incredible selection of products, incredibly fast shipping, and superior customer service. Now I wont have to look any further than etrailer.com for future requirements. Thanks etrailer.com!!
Adam
5/29/2013
Very accommodating and helpful. It is difficult to gain certain items overseas and etrailer was the only one I could find that would ship a large trailer hitch and a rack that held five bieks to an APO AE Department of Defense address. Highly recommend!
Al
5/29/2013
An incredibly fast and easy experience. I received email confirmation of my order while I was still on the phone. I ordered on a Wednesday and projected delivery was for the following Tuesday, but it was on my porch Friday evening - 2 days! Installation of the hitch was fairly simple and quick a second pair of hands would help. The wiring harness was a lot more involved than I expected as I had to remove an inside panel on my Element to get to the plug Hondas fault-not etrailers. Overall I was very happy with the product and the service. Great Job etrailer!
Albert
5/29/2013
awsome . 10 days from chicago to my small town here in goleden b.c. thanx e trailer
Chris
5/29/2013
Just like any other store Ive been to On Line, Yes you people I was refered to many times over, this is why you got my business..
Clifford
5/29/2013
We just purchased Schwinn Dual Sports for our retirement enjoyment. Looked for a good Hitch mounted bike rack and selected the SportRack 2-Bike 2EZ Hitch. Then we needed a Trailer Hitch. So we checked out your suite and were impressed to find our make/model/year car and the exact Hitch for it! Evn a Greater Suprprise was also to see in your excellent video our Rack that we had just purchased that worked so well with your Hitch!
You also have GREAT customer response and followup on shipping etc!
Thanx! A retired Space Systems Engineer!
Duane
5/29/2013
this place is the best site I use. they have what you need and will help you find what you need with fast shipping. first time I ever gave credit to a site but these people are great to work with…
Dwight
5/29/2013
super fast shipping great to work with ...will buy again when i need some thing,very fast turnaround
Gary
5/29/2013
Bridget was great-made sure the part was correct for my hitch.It was a pleasure to talk to someone who went the extra mile..
George
5/29/2013
I highly recommend shopping at etrailer.com. The product detail, videos, and user reviews all made my choosing of a trailer hitch easy. And when I wasnt 100 sure about compatibility with a hitch bike rack, a quick call and chat with your super-friendly, super-knowledgeable staff just made my experience with etrailer.com one of the best. Highly recommended and I will shop here again. Cheers!
Kevin
5/29/2013
Ordered 2 items both received super quick and in good condition both was as advertised . five stars
Lonnie
5/29/2013
I spoke with Amanda, she was very helpful and was willing to take the time to help me determine the hitch that I needed for my application. She was very knowledgeable and able to answer every question I had. Amanda was very polite and easy to understand. This was a first time purchase for me from etrailer.com but I can promise you it wont be the last. Helpful folks and great pricing cant be beat!
Luke
5/29/2013
received order in a timely manner and product worked great, thanks
Michael
5/29/2013
Merci Beaucoup
jai eu un très bon service.
Thank You
I had good service and rapidly.
Serge
5/29/2013
I accidentally ordered the wrong product online. I contacted etrailer right away and told them I made the mistake. They fixed it. I ordered the correct part and had it in a few days. The part was a third of the price that another company was going to charge me to have is shipped to my house. Etrailer has my business for any future needs.
Spencer
5/29/2013
Would have been nice if the actual shipping track number was provided. The link provide just shows a map and clicking on Details/Tracking again just show s the map again. No useful information for tracking the merchandise.
The order was shipped very quickly, thats a plus.
As far as recommendation choices a MAYBE should be included.....
Thomas
5/29/2013
ETRAILER IS GREAT. Ive had excellent experiences with them on all orders. Wish all companies were this good.
Van
5/29/2013
Every thing I have purchased at etrailer.com to date has been send, received in excellent condition and competitively priced.
Thanks for the excellent customer service.
Keep up the Great Work
Allan
5/28/2013
Great working with your people.Very helpful & friendly
Bob
5/28/2013
Got my product today just as told. Installed it with no problem. Great product and also a big thanks to mark L recommend this hitch and was a big help with my questions.
Brian
5/28/2013
Great experience. Ordered on a holiday evening and it shipped the same night. What else could you ask for.
Thanks folks.
Brian
5/28/2013
this was a great shopping experience. great resources. obvious expertise.
Daniel
5/28/2013
sales person was very knowlegable and helpfull. A pleasure to talk to.
Daryl
5/28/2013
etrtailer.com has an excellent selection of products, and their prices and service are as good as any merchant youll find online. I have ordered numerous items from them over that past six months, and each time my experience could not have been better.
Eric
5/28/2013
Very fast delivery. I am very happy with my new mirror, fits very well. Thank you.
Eric
5/28/2013
Super fast delivery. The folks at etrailer are very helpful and knowledgeable about the products they sell. I now have my neighbor ordering from them. Now if it is as easy to install as the video shows I will really be happy.
James
5/28/2013
The mirrors I purchased from e trailer they where exactly as described and fit perfect very pleased with product and the fast shipping Thanks Jim
Jim
5/28/2013
Best customer service I have ever received online.... Quick, knowledgeable and great follow through..... Thanks!!
John
5/28/2013
I ordered a Swagman bike time last night. I did standard shipping option for free. I just got an email this morning saying my shipping was upgraded to express shipping for free!! Thats awesome customer service right there! This is the first time using this site and Ill definitely be back.
Kyle
5/28/2013
Very good first experience buying from etrailer.com! Will recommend to friends and family. The shipping was really fast considering that it had to be shipped to Quebec, Canada.
Thank you very much for this experience.
Melanie
5/28/2013
My first experience with etrailer.com. So far, the best price on a roof basket and accessories for my Nissan Armada. As easy to order as Amazon, and same day free shipping. Ill be back.
Michael
5/28/2013
Great serivce .Parts shipped the same day ordered. I will be doing bussiness with etrailer again&again
Richard
5/28/2013
I wanted a special trailer hitch ball for my Harley to tow a camper trailer this summer. It needed to have a longer shaft so the ball would sit up high and thus keep the trailer level. I googled hitch balls and etrailer.com came up first. Their online order system was easy to use and described the item well enough that I knew I had the right product. Even though I placed the order on Memorial Day they processed the order and it was shipped the same day. I even had them ship it to a different address than my billing address and that was no problem. Thank you.
Rick
5/28/2013
the service was good waiting for product to determine if i will by agian
Robert
5/28/2013
I would like to thank Carla. I ordered the wrong part and when I called to find out what I needed to do I got Carla on the phone. She was great! She found the right part for me, shipped it out and took care of the return authorization. Problem solved.
Thanks again Carla!!!
Stephen
5/28/2013
Extremely fast and attentive service!
Steve
5/28/2013
Super fast shipping! Will return for future attachments!
William
5/28/2013
Thank you very much. The item sent was exactly as described, and the package was delivered promptly.
Bernard
5/27/2013
etrailer has all the parts and accessories I needed to allow me to tow my car behind my RV. It was easy to find what I needed, pay for it through PayPal, and receive it even sooner than expected. I will continue to include etrailer among my top choices for my RV needs.
Brian
5/27/2013
Wow, Im impressed anout how fast you received, picked and shipped my order! We will do business again.
Brick
5/27/2013
A top notch company with outstanding customer support. Not only do they ship fast but they upgraded my order so that I could it even faster than I originally planned. Outstanding deals are only the beginning! I would absolutely recommend this company for anyone needing trailer parts and Ill be using them myself again next time. Thanks
David
5/27/2013
Web Site is very easy to Navigate, Prices are great, Free Shipping, Great Shopping Experience
Dennis
5/27/2013
etrailer staff was extremely helpful and knowledgeable about our order. We appreciate them and will definitely use etrailer again!
Doug
5/27/2013
Simply excellent products & service
Frederick
5/27/2013
The hitch I recieved last week was delivered in a timely fashion and was very easy to install. It met all my expectations. The service I recieved today when I ordered an extension was beyond compare. Thank you for such a pleasant shopping experience
James
5/27/2013
I bought a wiring adapter for my 2005 mk4 Jetta. An adapter, not just interconnections is needed to make this car work with a 4-wire trailer connector.
This unit did the trick. The installation video was extremely helpful!
Kenneth
5/27/2013
Site is very easy to navigate. Videos on product very helpfull. Ordered on Memorial Day in the morning. Received notification that my order had shipped within 2 hours with an upgrade in shipping at no extra charge. Excellent personal service for an online business.
Mike
5/27/2013
From ordering to installation went as expected. No surprises.
Thomas
5/27/2013
Great service all the way around. Many thanks! D. W.
Dan
5/26/2013
I placed my order late on Saturday of Memorial Day weekend and it was shipped that day and the shipping was upgraded from 5-7 days to 3-5 days. This is unbelievable. Thanks etariler.com.
David
5/26/2013
Considering that I just ordered something from this company and have not yet received what I ordered I cant really comment to much, however I did find the website very easy to access and find exactly what I was looking for. Very happy so far but hit me up after I receive my order and I will let u know.
Kymberli
5/26/2013
Nothing but positive!!!
Patrick
5/26/2013
I had entered some invalid data on accident for my shipping information. They were very quick to contact me, and as soon as I did not answer my phone they emailed me. Almost immediately upon giving them the updated information I had received a conformation email saying that my order would be on its way as soon as possible. They were very kind and service was great. Im glad that I chose to support this company and will in the future.
Riley
5/26/2013
Easy company to order from. Quick response on shipping. Thanks
Ronald
5/26/2013
Great service and speed of order
Steve
5/26/2013
From the time I discovered I had broken the light until the new one was sourced, ordered and shipped was about three hours. Hard to beat this!
And I got an exact replacement, not a will fit substitute!
Thank you!
David
5/25/2013
Unbelievable fast shipping, fit like a glove. Will be doing more business your .GREAT
Don
5/25/2013
It is almost too good to be true . . . and that being said, I am awaiting this part with great expectations! I had planned to install an entire wiring package on my 2005 Escape until I watched your video - and there it was, the plug exactly where you said it would be. And then to find you had the part to attach to it for the price you have it for - priceless! I will never go anywhere else for motor parts - you guys are amazing! It was on its way within an hour of it being ordered and I cant wait to get my Escape hooked up. Thank you so much!
Donald E
5/25/2013
Had the trailer parts I needed in stock, very reasonable on price for items and delivery time was very good . Im very impressed with the items that are available at etrailer.com.
Garrell
5/25/2013
Great savings , had ordered 1 item and forgot 1 , so called back and they cancelled my order and reordered both items . Very courteous and polite person named Cathy , was a great help .
James
5/25/2013
Everything went very smoothly.
Note: The shipping box was badly damaged, however, all parts arrived.
John
5/25/2013
Prompt service. Quality products. My first go to when I need something that they carry.
John
5/25/2013
excellent service, the tracking feature far out does any other tracking of purchases that i have made with other companies
Leo
5/25/2013
I have very good service with Etrailer.
Thanks
Mac
5/25/2013
allways good prices and quility epuipment. timely shipping, they keep you well informed on the items you order!
Michael
5/25/2013
I have dealt with these guys before...they are fast, the products are great and the prices are reasonable. They have a great selection of parts that I am looking for too!
Michael
5/25/2013
Excellant service from time of order to delivery. The product was exactly as ordered and the mirrors fit perfectly.
Blaine
5/24/2013
etrailer was simple and easy to shop and order. The item was easy to find, and matching it to my vehicle was as simple as clicking in a year and model. The big reason for buying from etrailer was price. The same receiver hitch frim other venders was at least $30.00 or more than the one I ordered from etrailer and the quality of the hitch I ordered was the same. A class lll. Same installation and weight. And etrailer even had free shipping, which very few of the other venders offered. Shipping alone saved me several dollars. It arrived in just 4 days. Very satisified!
Daniel
5/24/2013
As always, best price, quick shipping and immediate customer service.
David
5/24/2013
Zac was great ! He was very pleasant and the items arrived in time for the weekend. Thanks for everything.
David
5/24/2013
good seller fast shipping gone fishing
Don
5/24/2013
excellent , A1 service and delivery was on time as Rose had promised . I will definitely order again and also tell all my friends . very impressed Fred
Fred
5/24/2013
Outstanding customer service
Gary J
5/24/2013
I am very satisfied with my experience with etrailer.com. I had no problem ordering on line. Also, a couple of questions that I had about my order were handled and answered completely in a timely manner.
George
5/24/2013
Great shopping experience. Shipped very fsst and the price was the best and the shipping was very reasonable to Canada
Gregg
5/24/2013
Shopping with eTrailer.com was great. Large selection, competitive pricing, and immediate shipping. Would recommend to others.
Hunter
5/24/2013
Web site was a little hard to figure out at first but I got it. Very impressed with response of sales rep on my order ant process of allowing me to track. Overall, 4.5 out of 5. Regards, JBW
Jb
5/24/2013
I buy all of my trailer parts and accessories as well as accessories for my truck from etrailer.com. They have the best prices on what Im looking for and I have always received great service from them. They have great customer service and great lead times for what I need..
Thanks etrailer.com,
Hoss
Jim
5/24/2013
Wow! Your Customer service is great!!
Joseph
5/24/2013
The parts exceeded all expectations. Delivery was quick. Two thumbs up fer you all.
Kevin
5/24/2013
The product was something simple so not much I can really say about it but I would like to write a review about the company in general. I have used you guys twice and had a very positive experience both times. My orders have always arrived on time or early and I really like the how you guys communicate on a personal level about each order I place. Your prices are the lowest on the internet. I will be using you guys again for any of my future needs.
Kyle
5/24/2013
Easy ordering, got the hitch in less time then promised. So far so good!!
Next will try to install on 2012 VW Passat TDI SEL and will follow up with comments on installation.
Oleg
5/24/2013
Etrailer beats the competition because of great customer service, every order I have placed has been shipped the same day. My last two orders have been for trailer tires and the tips on how to measure the bolt pattern enabled me to order the correct tires.
Randy
5/24/2013
I ordered my Fan UPS ground and upon confirmation of my order they upgraded my delivery at no additional cost. My fan arrived a few days earlier than expected. All the parts were there and the fan in perfect condition. I started installing the fan as immediatly. It went in with no problems and only took about 1 1/2 hours to do. Thanks etrailer, I will definatly use you guys again.
Robert
5/24/2013
Very good communication regarding availability of parts and shipping status. Was shipped in less than 24 hrs. Great service.
Ryan
5/24/2013
Great prices.
Great info.
Easy to order.
Fast shipping.
Scott
5/24/2013
So far my experience researching and ordering the parts for my Sorento have been GREAT!!
Scott
5/24/2013
very fast shipping of items, impressed, will shop here again, fast service, thanks!!
Stephen
5/24/2013
Excellent service, communication was great, the product was exactly as expected and the shipping was fast.
Walter
5/24/2013
it is great wireing harness...no drama,no seoend guessing ,it worked great.....
Ashligh
5/23/2013
They had exactly what I wanted and a great price. Sounds like a TV ad sorry.
But it was what I needed to mount the spare tire to the square bumper on my camp trailer.
The little instructional video was also pretty cool. And in the video the spare tire mount actually looks beefier than the pictures.
One problem, hopefully the flat tab that holds the tire in place does not scratch the rim or I may have to cover it with rubber or something.
Chester
5/23/2013
My order was delayed due to the brake controller being out of stock. I dont recall being notified of this during the order process. That said, they did follow up with me by email several times to ensure I knew the status of my order. When the items did arrive they were packaged very well. The 7pin plug I ordered came with a 12v led pin stick troubleshooting light which I found very useful. This was supplied with the plug and I did not have to order it seperately. This was a very nice touch. Overall Im very pleased with Etrailer and plan to order from them again right now in fact.
Don
5/23/2013
really great service. Ordered the part on monday , it was setting on my door step on wednesday. That is good turn around , installed on thursday trailer ready to go. Will buy from ETrailer next time I need parts. Thank you for the great service.
Frank X
5/23/2013
I dont no how long you keep records but I have bought from you 9-10 mo. ago, had a great experience and came back when I had another need you could fill. So far great again!
The real plus I find to doing business with your company is your superb, informative, extremely helpful website. Q and E sections, videos, reviews etc. Thats important to consumers as you must be obviously aware of.
Gary
5/23/2013
I ordered fan/lights. Shipping was quick. I would buy from etrailer.com.
Greg
5/23/2013
My bike rack arrived in 3 days just as stated. Very good service.
J Gregory
5/23/2013
As usual etrailer.com delivered flawlessly. On a recent multiple item order, one item was backordered and they notified me that the order would ship in 7 days. I called them they actually answer the phone and answer it quick and explained I needed the one in-stock item by the weekend. They split the shipment to send the in-stock item and arranged to have backordered item shipped from the manufacturer. Both items arrived in 4 days, plenty of time to meet my schedule. Ive been a loyal customer for a few years because I love the selection, competitive prices, and most of all the excellent customer service.
James
5/23/2013
Great service relatively easy installation.
Jayne
5/23/2013
fastest service ordered my boat trailer tires on a Sunday and I received them on Wednesday great price to thanks again be ordering some snowmobile trailer tires in fall
Jim
5/23/2013
Great product selection. Etrailer.com had exactly what I was needing. The follow-up emails let me know all the billing and shipping details…plus my order shipped within 12 hours after I entered it. Now that is customer service excellence!
John S
5/23/2013
ETRAILER is a great place to order Items online.
They have great Installation videos and instructions which explans things down to the smallest detail.
I Have purchased many items from Etrailer and have been 100 satisfied with the quality of the items and the rapid delivery. Plus the tracking is fantastic.
I have and will continue to recommend Etraileer to all my friends.
Thank you for being so consideret
Martin
5/23/2013
A great big thanks to your company for all the friendly help in making sure I received a step with the correct mounting bolt hole,measurements. Kudos! to the employee, who took the time to go get the step from the warehouse and give me the measurements over the phone. The step arrived as promised,on time and thanks for the free shipping. The cost & shipping were primary concerns as the step weighs about 45 lbs. Your price beat the same brand, sold locally, by nearly $200.00. This step a Stromberg/Carolson product is an improvement over my old step as it does not require regular,oiling of the moving parts.I`d give you a 5 out of 5 star rating for your service! sincerely Ray Q.
Ray
5/23/2013
I have had 2 contacts with Tamera W . She is very knowledgable of the products, and willing to help with any questions
I will do business with u folks in the future
Roger
5/23/2013
well-I think everything went wellhave installed items I ordered and all is pleased
Ronald
5/23/2013
Order was shipped same day as ordered. Will order if need another part .
Steven
5/23/2013
I got the trailer light a day early I am glad I did business with you
Tim
5/23/2013
Good variety and easy to shop. Havent received anything yet, Ill have to wait to report on that.
William
5/23/2013
Items I bought fit and worked as described. Very happy with the product and service. T-one Wiring Harness was very easy to install. Will continue to buy from etrailer.com
Thanks
William
5/23/2013
Excellent ordering experience...my shipment was on its way in a matter of hours.
Ben
5/22/2013
I found exactly what I wanted at a resonable price and the videos helped me get the correct parts.
Benjamin
5/22/2013
It was a great fit and the installation was relatively easy. The service and prompt delivery was commendable and a pleasure to do business with them. Thanks again.
Bob
5/22/2013
Super easy to work with. Had plenty of products to choose from, but more important they had the part I wanted. Super fast shipping.
Butch
5/22/2013
This is the second order Ive placed with etrailer.com and the service was excellent again. You guys have all the products someone with a trailer or RV need at competitive prices, and your customer service is second to none. I appreciate the personal responses I get with my orders and the professional communication and follow-up! Thanks! Ill be back.
Carl
5/22/2013
I am from Ontario Canada and bought a set of slip on towing mirrors from etrailer.com. As soon as I paid I received an email conformation. Then I received an email as soon as it shipped. It was less than 24 hours after I had put the order in.I received the mirrors within 4 days. I am extremely happy with etrailer.com and would reccomend it to everyone. Excellent products fast and very reasonable shipping. Just Awesome!
Chris
5/22/2013
Installed rear Curt hitch on 2007 Mercury Mountaineer in less than 30 minutes. Unit was delivered on time and was as advertised.
Dominick
5/22/2013
Im dumb founded, in less than an hour my order with etrailer shipped. Then, to my amazement, my standard shipping was up graded at no additional cost. Life is good when you use etrailer Thanks etrailer.
Doug
5/22/2013
Looking forward to receiving my Curt hitch and my Thoule bicycle rack. Ricky was extremely helpful and friendly. And the price was right!
Doug
5/22/2013
Large stock of products that are exactly what I was looking for. Very reasonable price. Fast and trackable delivery. First place i go to for all my trailer needs.
Garrick
5/22/2013
Very impressed with the ease of ordering from e trailer. The follow up after the sale with info on shipping and tracking is second to none. Thanks e trailer!
Gary
5/22/2013
Ordering was easy. Our Jacks came in within 5 days so I feel shipping was quick. I havent used the new jacks yet but they are the same as we purchased in the past and worked good, that is why we purchased the same ones.
James
5/22/2013
these folks want your business and appreciate your continued business. had the goods I was looking for, and they are my first choice when looking for these type of products. my second time back thru the internet, with paypal, and was super easy with great follow up on your purchases. prices very competitive as well. :-
Joel
5/22/2013
Extremely helpful, patient, courteous and friendly.
Joseph
5/22/2013
I was able to find everything that I needed in one place. I needed a hitch and a bike rack and etrailer had them at prices equal to or lower, and they were brand named items. And they had free shipping which is what sealed the deal also. I will recommend etrailer to others. I also liked how they had videos on how to install and use their products.
Keith
5/22/2013
Order placed on Sunday and shipped same day. Etrailer upgraded shipping at no extra $$ and order was received at 11am Wed [3 days]. Product was as ordered and will definitely just Etrailer for towing needs again.
Larry
5/22/2013
The perso that helped me with my order was great. He had a lot of knowledge and was very professional .
Mike
5/22/2013
I think your prices are reasonable. The products I bought look like they are good quality. I was disappointed at first because what I had ordered was back ordered. I called and was pleased with the help I got. The rep. I talked with helped me with options that would work for me with items that were in stock.
Thank you for the good service. I will recommend you.
Paul
5/22/2013
I ordered a brake controller and a seven pin trailer plug. They were shipped less than 24 hrs. later. Both were what I was looking for and the enclosed directions were detailed enough to get the job done. etrailer also sent some additional installation information to me by email. Ive ordered from them before and have always been pleased with the products and service, this time included.
R G
5/22/2013
good product , cant wait to see how much they help, fast shipping
Rob
5/22/2013
What do I think... FANTASTIC,I am retired mechanic at a local FORD dealership, worked there 44 years. I can say that was one of the easest hitches I have put on. for ME the installer & the owner VERY happy.
Thank you for the great product & FAST shipping & great price.
Robert
5/22/2013
wow the size of the controllers sure have changed over the years....like a couple decades actually. was surprised when got the package...Thanks for the quick delivery of the controller and the directions are very easy to follow...
Thanks again for such great service…
Robert
5/22/2013
I have just finished installing the 118158, 2 wire to 3 wire taillight converter on my 5th camper. I am absolutely tickled silly with its performance. Works just the way I hoped it would, with no issues what so ever! I also wanted to say I am grateful for the assistance I got over the phone helping me clear up weather or not I would need to put diodes in as well. I was unable to find the information on the web site and the lady I talked to was very polite and interested in helping me. Thanks again for the help and expedience in shipping as I plan on going camping this weekend.
Vernon
5/22/2013
Most courteous personnel I have encountered in a long time. Fastest standard UPS shipping I have ever had, ordered on Monday and received order on Wednesday, 2 days!!
I will definitely be a return customer and will tell my friends about etrailer.com!
Weldon
5/22/2013
I have made two purchases recently and received fast shipping and immediate follow-up. Keep up the GREAT work!
Brad
5/21/2013
etrailer.com is the best. I had trouble getting a part from another supplier and etrailer had it in stock and worked extra to get it shipped same day. Also, within minutes they approved their price pledge and refunded my money to give me the best deal on the web.
I will order from etrailer.com again and will recommend them to all my Rving friends and fmaily. Thanks!
Bret
5/21/2013
Great service with fast shipping. Thanks for the special attention on a Sunday! Order was placed, packed and shipped on Sunday with upgraded shipping at no additional cost. Thanks again! I would definitely recommend etrailer to family and friends.
David
5/21/2013
Great service. Professional and helpful. Made sure I was aware of all information I will receive in the forth coming days. Even let me know when my item will arrive.
Diane
5/21/2013
Great selection at great prices. Top notch communication.
Glen
5/21/2013
I am absolutely impressed with Kimberly, Geroge, Brenda and the entire etrailer staff. My product was not in inventory and I was told it would be shipped from the manufacture. I called the next morning and was told that the manufactures number was extremely busy and I would get an email explaining my shipment. No email but I checked the tracking feature on the order page. It stated my order would be delivered today. Wow. I then checked email and got update from Kimberly. I never mentioned an upcoming 6-8 week trip beginning this weekend or and request any special service but I got it anyway. Thanks all YOURE ALL GREAT!!!!
Linda
5/21/2013
Amazing Service - Outstanding Quality!
Melissa
5/21/2013
etrailer might not have every possible trailering item, but its close. From serious nuts and bolts stuff to more decorative accessories, I can almost always find it there, with some good Q&A and decent prices.
Robert
5/21/2013
Draw Tite hitch was a perfect fit on the 13 Honda CRV, easy installation, and took only 45 minutes. The trim cover on bottom of vehicle is trimmable with strong scissors, and went back on easily after the installation, no need to discard it.
Tim
5/21/2013
As your box says When you reach the botttom of the box, dont end your relationship with us! Very funny, but your service is better than Amazon! One point Id make about the trailer jack I purchased, it would have been very helpful if you would have given the dimensions of the circlip, it was the correct one, but if it wasnt I would have to have reutrned the unit or welded a new plate, which would have been a hassle. But, it fit, so Im happy!
Tom
5/21/2013
easy to maneuver through your website
Barbara
5/20/2013
very good service....thank yoy
Bill
5/20/2013
Customer service is fantastic! My order was shipped the same day with upgraded shipping and will arrive in time for the weekend. Thanks Again!
Bruce
5/20/2013
It the past two months I have ordered 2 Hitches from e-trailer. The helpful videos and special wire tools that helped my son and I thread bolts and washers into the car frame were indispensable. I will definitely recommend your company to anyone asking us about the hitches we installed on our Nissan Pathfinder and Subaru Forrester
Daniel
5/20/2013
A professional experience, easy to understand information, great pricing. Gald I found you. Now, lets see how the hitch looks when it arrives, and the ease of installtion….
Davies
5/20/2013
My order shipped quickly and etrailer was very helpful answering my questions! I found a product that worked with an old cargo carrier to fix some latches and locks.
I look forward to receiving my products!
Diane
5/20/2013
Purchased the Firestone 2525 air springs for my 2013 F-150 from etrailer because of the info availible on the web site. Installed them in less than two hours with the help of the video recon the night before.
James
5/20/2013
So far ordering has been great and they shipped my order out pronto. Person on phone was knowledgable and very helpful.
James
5/20/2013
real simple, i called and placed order items were in stock ,you shipped, was notified items had shipped. the sales person was very nice ,give her a raise
James P
5/20/2013
I have made my second order and the prices and service are great.
Jason L
5/20/2013
Really appreciate the fast shipment of my parts. They werent available locally and we were preparing for a trip so I was a little worried but they arrived in plenty of time.
Jere
5/20/2013
I bought a goose neck hitch for a dodge ram. The instructions were right on and the hitch looks great. Great product.
John
5/20/2013
Fast ship, no problems.
Install went VERY well.
Use an impact driver.
This hitch fits like a glove. It does not rub on the tailpipe. I really like it.
Jon
5/20/2013
Very satisfied with our surf racks! Fast shipping and wonderful product. Would purchase again!
Kristen
5/20/2013
Suzanne was my sales consultant, and she was awesome! She answered several questions, and as a result put together a complete hitch package which included the correct hitch and accessories including the wiring harness. I am new to trailers and towing, and her knowledge and excellent customer service skills were invaluable.
Leo
5/20/2013
i very much appreciate the very rapid response and turnaround from the time i placed my order. within a very short time window from placing the order, i received notification it had been confirmed in stock and would ship soon. i then received another notification same day that it had shipped. and i was really hoping i could get a jump on it as im fishing this weekend.
i will continue to check etrailer first for any trailer needs as well as recommend to my fishing and trailering friends.
Nathan
5/20/2013
This was my forth purchase experience, as usual it was fast and courteous.
The Product installation, directions, and quality exceeded my expectations. still
My returns went smooth also.
Customer service is the best at etrailer.com.
Sean
5/20/2013
Great product ion, Easy to use website and Great pricing and shipping!
Shawn
5/20/2013
Etrailer has been a trusted supplier for many of my 5th wheel trailer needs for years. Great service and great to do business with.
Steven
5/20/2013
I received the SW1000 replacement spindle washers today. Thank you very much for your great customer service!
William
5/20/2013
Fantastic, same day shipping on a Sunday. They stopped an order I made in error, corrected it, and got it shipped all within an hour on a weekend. You cant ask for better service!
Brian
5/19/2013
I ordered the hidden hitch for my 2010 Mercury Marineer and it was very easy to install and only took 20 min. The motocycle mount was very easy and fast as well. Plus they got here in 3 days. I would recommend to a friend.
Damon
5/19/2013
Had just what I needed and got it quickly.
Daryl
5/19/2013
Called order in to Rebecca on Sunday PM and she had it
shipped same day. Exceptional service. I previously ordered a trailer hitch for my 2011 Toyoto Sienna and it
was delivered 3 days later, perfect fit. Good job folks, THANKS
Delton
5/19/2013
Fast delivery, easy to install trailer hitch and lock box under the seat of 2013 Jeep Wrangler
Gustave
5/19/2013
E-Trailer has become my go to place.
With the guarantee of the lowest price and real customer service E-Trailer is setting the bar high for the rest of the retailers.
E-Trailer has brought back customer service!
Joe
5/19/2013
Ricky at etrailer helped provide a solution to fit my immediate needs. The product I purchased was on back order and the communication and updates I have received via phone and email were both great customer service.
Joel
5/19/2013
Service was fast,parts where what I ordered of solid quality .Instruction are plan easy to follow.Yes I would deal with this company agine .
John
5/19/2013
Such a smooth transaction, always kept up to date on the status of my purchases. Completely satisfied with the products and prices. Will definitely buy from E-trailer again. Awesome expericene, thank you.
Kevin
5/19/2013
This 54 suburban mom and her 11 yr old son installed the hitch in under an hour on our 2007 Honda Odessey. We went to Walmart and picked up a brush from the gun cleaning section to clean out the well nuts. We only had to remove the rear-most exhaust hanger and then we were able to slide the hitch into position and bolt it in. We did not have to jack up the car during installation. The installation video was great and gave us the confidence that we could install the hitch ourselves. Ordering from Etrailer was easy, and the hitch arrived about a week after placing the order.
Kristie
5/19/2013
The web site is very well organized and informative. The customer service by email and phone is friendly and helpful. The price match guarantee is awesome. The product arrived at the expected time and in good condition.
Michael
5/19/2013
Very satisfied with the choice of products, ease of ordering, and the incredible speed of processing and shipping. Great shopping with you!
Michael
5/19/2013
Order was placed on a Sunday at 2pm. received email that the order was shipped at 2:40pm. It will be on the UPS truck Monday and should get to me on Wednesday. Good service on the phone and would use them again. We will update when the order arrives.
Timothy
5/19/2013
I just received and installed the Curt Class III Round Tube Receiver Hitch - for my 2011 Toyota Sienna. It arrived in a fair amount of time and was one of the easiest hitches I have ever installed. I used to be a hitch installer so I mean that. The video that you posted was excellent and made the instructions unnecessary, except for the torque value I forgot that early on too many penguins on the iceberg. Overall excellent experience was the third time I used e trailer and will definitely not be the last.
David
5/18/2013
I was worried that I would not have enough time to set you the weight distribution system to make a trip this Saturday, But it showed up and everything went as it should, it went in no problems I have set up the weight distribution and ready to go.
David
5/18/2013
Great Service now and before. Easy checkout. Fast delivery.
Floyd
5/18/2013
E-Trailer was Awesome! A++ fast response and great service. HIGHLY RECOMMEND…
John
5/18/2013
The experience was great. The installation videos are very detailed. I had a question about my order and got a real live person very quickly. He was very helpful. The price was very fair. I will recommend to anyone that I know wanting a trailer hitch for there vehicle!!!!!!!
Johnny
5/18/2013
E-Trailer is the only place I shop for my trailer part needs. They have anything and everything I could ever need for my trailer. Great prices too.
Lori
5/18/2013
Great price and service. My package arrived torn and tattered by the carrier. One item had actually been lost through one of the holes in the box. Etrailer took care of it and had a replacement on its way the next day. The response was outstanding. Will buy again from etrailer.
Lynn
5/18/2013
Everything arrived fine and looks great! Just FYI on my purchase; besides the great price my biggest reason ( more than price! ) was the fact that you had
VIDEOS and/or pictures of the actual install on the vehicle! I had looked at a LOT of other places and it was really confusing on whether or not the bumper they
had listed as being 'compatible' with my wife's car would actually fit. Some had vertical mounts, horizontal, or one of each! No real comfort there. When I actually
SAW the unit mounted in video and how to do it, including a video on installing the wiring (nice!) I was sold. I quit looking.
The only improvement that I could think of would be to wrap the hitch in foam wrap or very thick paper. I had a few places where the bumper's paint was chipped off
in transport and one section of the cardboard box that the end of the hitch had punched through. (I know how hard it is to package things, especially with the way the shippers
handle the stuff! I remember being in college and the guys I went to school with telling me how they handled things loading the trucks! ouch!! I triple wrapped my grandmas christmas gift that year!
Thanks again! Going over to my neighbors to get help installing everything in a few minutes!
Michael
5/18/2013
The trailer hitch arrived 2 days early, and fit like a glove! It took me a total of 30 minutes to install the hitch assembly including a coffee break. The instructions are spot on. I saved more than $100 by doing it myself thank you etrailer. Too bad I dont have more cars that I need to hitch up!
Michael
5/18/2013
great price on a great product with fast,free shipping.
Mike
5/18/2013
I received the merchandise I ordered and the trailer hitch was damaged, spoke to e-trailer cs and the problem was resolved immediately. I will receive a new hitch and return the damaged one. I appreciate the problem being resolved so quickly. I would recommend your company to everyone I know interested in purchasing from e-trailer.
Richard
5/18/2013
Very fast shipment. Very good customer service
Robert
5/18/2013
Excellent service and fast shipping.
Roger
5/18/2013
Great service . Parts came in no time at all. Very satisfied
Roy
5/18/2013
Found exactly what I needed and had it within a week!!
Wayne
5/18/2013
etrailer is a great place to shop. Good prices, fast shipping and they stand behind their products.
Blake
5/17/2013
One of the best websites I have been too. I love how there is a video for every year model. Not just one generic video to give you the idea. Very thorough in detail. I planned on doing the work myself in the first place and now I am fully confident that I will be able to without a problem because of your videos. Thank you.
Chris
5/17/2013
Customer Service was amazing. Turns out my order was not available in the warehouse. Staff noticed that I had paid extra for express shipping and correctly guessed that I wanted it quickly. They contacted my by email and were able to offer a substitute product at a lower price AND get my order shipped that day.
Thank you!
Christal
5/17/2013
This was the second time I ordered parts from etrailer and was very please again with quality of parts and outstanding shipping response. I would highly recommend etrailer to anyone wanting the right parts at a good price and shipped on time.
David
5/17/2013
I was very impressed with the whole experience. My shipment arrived in 3 days! All parts were correct and the installation help videos were awesome! I installed a class III hitch receiver and wiring harness in no time, saving over $200 by doing it myself. I strongly recommend etrailer.com!
Gary
5/17/2013
Excellent-prompt, efficient, and accurate-way to go. Thanx, jim
James
5/17/2013
Great price & fast shipping A+
James
5/17/2013
I was totally impressed with the help and service this company provided to me. My order was not that big but I was given what I consider exceptional attention to my needs. A special thanks to Laura H and also to Scott and George. I will always consider this company etrailer for my trailer needs and recommend them to everyone I talk to or meet on my travels. Definitely a five star operation. Have also posted my comments on Facebook. Thank you again.
Jerry
5/17/2013
We were real pleased with the Curt hitch we purchased for our 2013 vehicle. Was surprised to see the UPS truck pull in the driveway so soon!
Ladon
5/17/2013
Thank you so much, Im very pleased with this tire rack.
Lawrence
5/17/2013
I was disappointed that the order took so long, but commend etrailer for keeping me updated on status.
Linda
5/17/2013
Good price, quality product. Shipping was fast and packed well. Overall, great transaction. Would definitely recommend to others. Thank you!
Mark
5/17/2013
Outstanding prices and service!
Mike
5/17/2013
Bill T is amazing! I placed an online order today and have gotten several follow up emails regarding the status of my order. This last email from Bill was to say he had upgraded the shipping and that my order had already shipped! I wont hesitate to recommend etrailer to my friends and family. Thank you.
Pamela
5/17/2013
So far my order has been promptly and courteously handled. George & Joshua responded immediately re: my order being rcvd. and shipped. Im anxious to receive and install the grille we ordered and hope that it fits well. This is going on a fussy customers vehicle. Thanks again.
Rich
5/17/2013
great customer service from casey
Ron
5/17/2013
Everything was fine. I bought a four prong connector for my boat trailer because the old one was damaged. The new connector fit great. I also bought two LED lights for my tailer and they work excellent. You can even see them in direct sunlight. They were also very easy to install. Thanks.
Russell
5/17/2013
Service was good. Order arrived faster then I thought it would.
Stephen
5/17/2013
Nicely done e-trailer! The package arrived in good shape and on time. Great products and great service. Keep up the good work! Thanks.
Steven
5/17/2013
I placed an order for parts online on Sunday, May 12. I received an immediate e-mail order confirmation from a real person, and later that afternoon, a message from someone else that my order had been packed and shipped. Order arrived 3 days later using regular free shipping service. Great service, great communication, and easy shipment tracking!
Arch
5/16/2013
ExcellentKeep up the good work!
Charles
5/16/2013
If you are looking for a good selection, good prices and even better customer service then this is your place to shop… I found them online and is now is the place I will go first for any of my needs. The service response is what it should be. Thanks again!!
Dave
5/16/2013
Fast shipping, easy install with no drilling or cutting. Installed on a 2012 Dodge Avenger SXT Plus. Extremely happy with the hitch.
David
5/16/2013
The site is well organize and easy to access. The installation videos are great and were the reason I made my purchase from etrailer.
David
5/16/2013
Great, had to wait for a month from another company, then I found etrailer.com and got the same item in 3-4 days.
Dennis G
5/16/2013
Item fit perfect. Installed in a 1/2 hour w/o issues. The eTrailer Team, from customer service to the warehouse people, are an asset to the entire on line community. Great Job !!! You guys ROCK
Derrell
5/16/2013
etrailer is one of the best online shopping experiences Ive had. The products and selection are excellent, the prices are low, the installation videos are very helpful, and the responsiveness/shipping time is amazingly fast.
I am a very satisfied, repeat customer.
Doug
5/16/2013
I have used etrailer before and think highly of its service and product.
Dr. Naymond
5/16/2013
Shipped and delivered as advertised.
Edward
5/16/2013
I think it would be great if every one i purchased from handled the transaction as well as you have. Thank you so much you went above and beyond .Parts fit perfectlyand are of good quality. Also thanks for the faster shipping at no extra cost. Your in my favorites for sure. would have no problem recommending you to anyone . Thanks again
Falisha
5/16/2013
Very pleased with the way this company kept me informed on my order status. Many companies take your order and that is the last you hear from them until your item arrives, even when their is a delay. Their was a delay with my order that was beyond their control and they e-mailed me with the information. Thanks for your hard work
Francis
5/16/2013
e trailer is always a good experience.
Frank
5/16/2013
After a week of searching the web for a class 3 hitch I found etrailers. They had the lowest price that I could find and had free shipping. I ordered a new hitch and wiring for my 2011 Ford Escape. Received a quite reply about the order and another email stating the items were shipped. Great tracking info and very fast shipping to my door. I had a garage install the hitch and wiring. The hitch fit the Escape as did the wiring. If they had a star rating they would be 5 stars.
James
5/16/2013
Gail is great! Having ordered the parts a couple of months ago and they were back ordered from the manufacture. Gail kept up on the order with both the manufacture and myself periodically to ensure that the order would be filled. Great service, and I received the parts today. Thank you so much. God bless,
Jeff
5/16/2013
Excellent notification system for online orders. You konw exactly where your order is at during each stage, and you are provided a tracking number to see when your package will arrive.
Michael
5/16/2013
Excellent, reliable, prompt service with a great price to boot. Would do it again!
Michael
5/16/2013
It was easy to find the parts I needed for our trailer. The delivery was quicker then expected because everything was in stock. Exactly what I expected when we received it.
Michael
5/16/2013
Have always had a good experience with E- trailer
Robert
5/16/2013
I really like the way you get the stuff to where is going. And thank you
Robert
5/16/2013
Received the product one day earlier than expected. Tail gate lock for Chevy Colorado Fit perfect, and was very easy install.
Thank you etrailer
Robert
5/16/2013
This is my second time I am ordering from this company. My experience has been extremely pleasant. The order staff are very professional and courteous. They make sure you are buying the right product and will be satisfied. Thank you!
Roger
5/16/2013
Wayne was friendly & knowledgable re Draw Tite products etc.
Prompt follow-up and ease of doing business.
Thanks
Stan
5/16/2013
the product was shipper fast and what I paid for showed up and installed with no issues.
Tim
5/16/2013
I'm a first time customer. I needed a set of springs for the camper I just
bought. The info provided on the site was great for helping to figure out
what I needed. UPS showed up with the order just when I needed as we are
getting the camper ready for the season. I would recommend this site to
anyone. Very pleased with the entire transaction.
Aaron
5/15/2013
wonderful service as usual
knowledgeable rep for sure
helpful
transaction could not have been better
now to get the hitch installed properly to my brand new 2013 camry hybrid
I reocmmend e trailer all the time to people. This is my thrid hitch purchase from etrailer
Barbara
5/15/2013
Wow! I ordered a couple ATV cargo nets on Monday morning. I picked them up where I live in the U.P. on Wednesday morning! Fantastic service. The product was just as advertised. Thank you!
Charles
5/15/2013
You cannot find an online company that fills and ships orders any faster than etrailer. Thank You for the prompt service.
Dale
5/15/2013
My parts came quickly and the shipping was free! I got all new bearings/races and tires. My parts & tires are doing just what I need them to. Thanks etrailer!
David
5/15/2013
Very easy to order and shipping was lightning fast. Very pleased!!!!!!
Dennis
5/15/2013
I was very pleased with the product. Fit perfectly on my new Jeep and the
shipping was outstanding. Received the product ahead of anticipated delivery
date. Had read reviews regarding your efforts to deliver the products early
and have purchased products in the past from you with the same results.
Gary
5/15/2013
Unbelievable service. My shipping priority was upgraded and the products shipped the same day as ordered.
Jack
5/15/2013
Had questions, so I ended up ordering by phone. Great and fast service. If my installing goes as quick as getting the hitch, I will be one happy camper.
James F
5/15/2013
High quality products. I bought a trailer hitch receiver and the wiring harness for my 06 Highlander hybrid. The instructional videos were helpful and made the install very easy. Free shipping got here in 7 days. I bought from etrailer because they had step by step video instructions for my specific vehicle, and the best price. The toyota dealer wanted $300 for the hitch and $115 for the harness, I got both here for just over $200! half price with not sacrifice to quality. I would buy from this company again.
Jan
5/15/2013
Great product. Difficult to install alone though.
Jason
5/15/2013
Well... Ive found my trailer parts go to guys. Ordered Sunday night and the parts were delivered Tuesday. Sweet...
Jeffrey
5/15/2013
Easy dealing with company, but shipping details were a little hard to follow. Nice to find tow parts specifically for my vehicle.
John
5/15/2013
everything excellent,information,shipping,exactly what i thought i was ordering .could not have asked for better service.thank you all !
John
5/15/2013
I placed an order for a Sherline scale at 4:00PM on Monday specifying UPS Ground shipping. The order shipped three hours later and was delivered the next morning at 10:54AM! I received a total of three email messages over the course of Monday afternoon and evening detailing every step of the transaction process. If the scale works half as good as the service, then I will be 100 satisfied!
Kenneth
5/15/2013
I have never ordered from etrailer before. I called customer service and they were very courteous and helpful. My order shipped on the same day that I placed the order.
Len
5/15/2013
The service was excellent. They were very helpful in that it was my first time ordering from them. I called Sunday evening and my order was delivered Wednesday at 1:30 pm.
Michael
5/15/2013
This place is awesome. I ordered the winch cover a couple of hours ago and now its been shipped. Ill be back for other trailer needs.
Mike
5/15/2013
Great product. Quality both in the product and the people I talked to at etrailer. It is a pleasure dealing with such professionals. Dont hesitate to buy this product or in fact any of their other great items.
Thanks etrailer!
Morgan
5/15/2013
These folks are fantastic!!!!! They had exactly what I wanted, and had it here in three days. I would highly recommend etrailer.com to everyone!!!!!!
Nelson
5/15/2013
I received my cargo top extra keys for the locks in a very timely manner and they worked perfectly!
Peter
5/15/2013
Could not have been better. Requested standard shipping and was moved up to express shipping with no extra charge. Received my order within two days. Will certainly do business with etrailer again.
Prosper
5/15/2013
I have ordered two items on two different occasions from etrailer.com. I had great experiences on both occasions, and would highly recommend this site.
Equivalent products that i was looking for at much less the price even with shipping, and worked flawlessly.
Samuel
5/15/2013
Everything went well. Order was shipped and delivered when expected. Installation was pretty easy.
Scott
5/15/2013
Extremely pleased with etrailer, could not find the part I needed in Canada. They were efficient and received the part I needed in time to fix the Motorhome for the May long weekend. I will be using them in the future. Good job.
Steve
5/15/2013
As a small business owner, I might not be able to easily define very good customer service, but I know it when I see it.
Thanks for our doing business together,
Thomas J.
5/15/2013
Great service! Same day shipping!
Quality products and helpful hints!
Andrew
5/14/2013
So far, so great! Immediate response and shipped out right away, even upgraded shipping at no cost to me. Just ordered so I havent got the product yet, so I cant speak to that.
Ava
5/14/2013
Friendly Service, Expert Advice, Fast Delivery! Will use for all future accessory Needs!
Brian
5/14/2013
their are huge number of companies out trying to sale
you a part. this company shows you a huge selection
of the parts and prices to chose from. Its nice to find
a company that has not just the part you want , but
it has a huge selection to chose from!
Clive
5/14/2013
Thanks to Brenda S & Janice A. for all your
Help getting my Order.
Part # 21-1950 for my GMC 2009 Sierra
Instructions was very easy.
It took about 1 1/2 hrs to install and looks good
Thank you again
David
5/14/2013
Products looks good. Packaging of rack was very poor. Shipping was quick as usual.
Erik
5/14/2013
This company is the best I have ever dealt with online. I like that they do not inudate me with catalougs or email sales alerts. This company is on top of it. If I need something for my trailer they have my buisness period.
Eugene
5/14/2013
great info on web site and great service. parts arrived when you said they would. will shop again
thanks
James
5/14/2013
Great customer service and delivery in two days! Could not have been happier.
John
5/14/2013
You have the best prices around, and the free shipping is the cherry on top. Id send ALL my trailering friends here no question. ~J
Jordan
5/14/2013
Great, the will lens fit & look great.
Keith
5/14/2013
Great service, prompt shipment, huge selection of products.
Mark
5/14/2013
great site. excellent inventory of items . could not find what i needed anywhere in my state. you were the first site i checked and you had it all.
i will be back
Michael
5/14/2013
I liked your website a lot. I was looking for a tow ring hitch and had some difficulty finding it. many were not in one of your hot buttons. but overall good pictures.
Michael
5/14/2013
Recieved hitch fast and good shape. Just need to have it installed.
Michael
5/14/2013
The very courteous and patient email and telephone service provided by Judy M was extremely pleasant. She is very knowledgable. I have now made several purchases from this site and was always very satisfied with the products and delivery.
Thank you etrailer!!
Tim
5/14/2013
You guys are awesome! Its so refreshing to talk to real people who know about what they are selling and follow up with customers. You are like a local shop but with the power and prices of an online retailer.
Troy
5/14/2013
Ordering was easy
Good price
Fast shipping
Everything was a pleasure
Charles
5/13/2013
Got the hitch, receiver,wiring harness, bolt kit. Was a pleasant experience. Lowest price on the net, fast shipping, everything installed easily. Thank You Etrailer.com. No doubt this is a place to buy from. Trailer hitch installed in about an half hour complete,with wire harness. On my 2003 Honda Element. Etrailer.com is like good food, not worth taking a chance on a bad meal. Ty again…
Daniel
5/13/2013
Very nice job. Easy to purchase, Confirmation and shipped very fast.
Danny
5/13/2013
I messed up my own order so I called and spoke with a lovely woman named Rebecca. If the product I ordered is half as good as the customer service I received I will be very happy!!! Thanks Rebecca!
Dave
5/13/2013
this is my second great experiance with etrailor
Dave
5/13/2013
great service and feedback on the order
Thanks
E W
5/13/2013
Excellent customer service, again!!! I am impressed with the speed and accuracy from order placement to order shipping.
It is a pleasure to business with a company like this.
Earle
5/13/2013
Easy to use website. Information was good, however the item I purchased was originally by another manufacturer. It would be nice if you had some cross references. I had to look it up on Google why I couldnt find a Intella Stop by Draw-tite brand.
Glenna
5/13/2013
I use e-trailer for almost all my trailer parts needs. They ship fast and their prices are the lowest out there. The only time I dont use them is if I need something the same day.
Jamie
5/13/2013
Your customer service is exceptional, your price is competitive and your shipping speed is unbelievable. I expect the carrier to be as satisfactory as the hitch.
Jerry
5/13/2013
I have never replied to a survey before but my experience with my purchase from etrailer.com was exceptional. The shopping cart was very user friendly. I ordered on a Saturday and on Sunday I received notice that my order was shipped including tracking information with upgraded delivery time at no extra charge. I have never had notice of received or orders shipped to me on a weekend from any online store.
John
5/13/2013
Once again, I am impressed with the speed, accuracy and quality of the etrailer shopping experience! The parts arrived well before the expected delivery date and look to be top quality equipment. With your quality and prices, I was able to completely replace all of my campers brakes drums, hubs, shoes, backing plate, etc rather than just do a rebuild. I will be back when I need parts again!!!!
John
5/13/2013
Instruction are easyt to follow and they answer questions quickly. This is the second hitch I have Purchased from etrailer.com and installation is a breeze.
Thanks etrailer
Keith
5/13/2013
Very pleased with the quickness of shipping out the product. However, disappointed that we were unable to track the package as indicated in an email. Im sure well use you again should the need arise.
Ken
5/13/2013
Bought the pop lock, and had a question
I called and Ricky at e trailer was beyond
Helpful, he had the answers and was
Friendly.
Ive used Etrlr before and will again, easy
To use and they know their products
Larry
5/13/2013
Excellent purchase process. And great followup by your team when I neglected to include a street name in the ship to address.
Paul
5/13/2013
Excellent. I ordered on Sunday and had my hitch and harness on Thursday. Installation went almost exactly like the video, only issue was I had to fish the plates in from the end of the bumper. Fish wire was about 3 inches short, but I was able to make it work. Install to about 1.5 hours, in my driveway, with interruptions from my neighbors and kids. Everything was great. Biggest suggestion is in packaging. The hitch poke out of the box and some of the powder coat chipped off. Ends should either be wrapped or packaged with more support, to prevent that. Overall though I am impressed with the great value and service.
Robert
5/13/2013
I would never buy another trailer product from anyone but etrailer.
Ryan
5/13/2013
Great product and lightning fast shipping!!!
I always highly recommend etrailer!
Scott
5/13/2013
This was 2nd order I will be ordering more, fast shipping good quality, cant wait to order my new reese elite fith wheel hitch, I highly recommend etrailer. Regards Steve
Steve
5/13/2013
As usual finding the right part was smooth!!
Thom
5/13/2013
Have been buying from etrailer since 2007 and just want to say thank you for another great experiance! Always look forward to doing more business with you! So thanks again!
Alan
5/12/2013
Great Site, Explanation and Pictures of products & installation is best around, have ordered here before, and when I think of Towing Products, etrailer, is the first place to go !!
Bill
5/12/2013
I have been shopping with e-trailer for some time now, from the first Hitch harness kit I ordered way back, e-trailer has always been a positive experience!
A one stop shop, makes it easy to find everything you need for your rig at one site. I always shop prices and when taking into account freight, etrailers prices are very seldom beat!
I recently bought a new pickup, and was able to get almost all my accessories at etrailer. And every time I shop etrailer I find more vendors and more choices.
Customer service is outstanding, almost like your the only customer they have!
etrailer will always have a spot in my saved, number one shops!
Bret
5/12/2013
Very impressed. Easy to find what I needed. My order shipped within hours of placing and on a Sunday no less.
Bryan
5/12/2013
your site is easy to navigate, simple and straight forward!! nice!!
And your prices are good as well!
Daniel
5/12/2013
As alway, excellent service. The exact item was unavailable but I was quickly given the option to get a substitute shipped or wait a few days for the original item to be restocked. I chose the substitute which was acceptable.
David
5/12/2013
Unbelieveable.. I ordered the two replacement trailer parts earlier in the day and I recieved an email late the same day letting me know that the parts were shipped already....not bad especially given that I ordered them on a Sunday!!
David C.
5/12/2013
The items that I ordered worked out great and I received them in just a day or two with standard ground shipping. Great job great price!
Doug
5/12/2013
The folks at eTrailer are super accomodating and responsive to all correspondence. Shipping is always faster than advertised. Prices are more than fair! HIghly recommended! A+
James
5/12/2013
Excellent experience! Ask for technical advice and actually spoke with some one that was very knowledgeable on their products! We were able to communicate and understand one another!!
John
5/12/2013
the person taking my order was Pat C. i think she went over and beyond in taking my order in making sure I was ordering the correct products for my vehicle. I felt she also went out of her way in helping me with my problem of address changes impossed on me by being redistricted by 911 in my county and state,thus I no longer exist after being at the same residence for 35 years.She got in touch with UPS and worked out that problemwith myself and them.Soooo what did I like the most about my experience at E-trailer.com? The whole experience was such a delight but the likes of finally having something shipped and actualy arrive at my home again after fighting the mail and shipping industry after the last year was a real delight and relief thanks to Pat C.
Lance
5/12/2013
Fantastic shopping experience! Answered my questions promptly while I was gathering information. Prioritized my shipping when I ordered around midnight Sat. They shipped it out the next day! Awesome service. You guys has a handle on communicating with your clients especially with the video responses. Thanks again. Mike
Michael
5/12/2013
Hitch was great due to inclement weather had Performance Tire in Burlington Wi install it. Mechanic said it was very easy to install. Pulled trailer several times and it works well. Thank you
Myrna
5/12/2013
Quick and convenient.
Robert
5/12/2013
Grrreeaat company to work with!
Ronald
5/12/2013
5 minutes after my hitch arrived I had it mounted to my 06 Toyota Corolla.......thanks Etrailer for a great product and great service 5 out 5 Stars.
Thomas E
5/12/2013
Exceptional service. I ordered it on the 7th and it was on
my door steps on the 10th.
William
5/12/2013
I think everyone that had help like GAIL would make ordering on line a better time for all of us. Way to go GAIL.
Alan
5/11/2013
very fast service...great to which to do business.
Frederick
5/11/2013
I would recommend to anyone etrailer.com even though my order was mixed up with the wrong item that I ordered it is understandable , For I was looking at different ones of the same styles nun the less still a good experience . because Im not at all that great with computers.
Jerry
5/11/2013
Amazing product! I installed it in 10 minutes.
Lucas
5/11/2013
ordered on wed. got it on sat. No other place had it in stock. Was great.
Peter
5/11/2013
Thank you for shipping the tail lights so quickly.
But where are the instructions?
Rich
5/11/2013
Great customer relations. Kept me in the loop the hole time. Great service. Highly reccomend them for all your trailer needs.. Thanks Ron
Ron
5/11/2013
As usual, quick service and great price. For those with SnoBear trailers, grease seal identification is a problem, since SB only gives its own part number. But SnoBear used Dexter axles, and these have a number on the inner side of the hub. Dexter info gives all of the hub numbers and related parts. Just use the GVWR on the trailer to determine the axle weight rating. Then reference the related hubs in the Dexter info. Mine has a GVWR of 1998 — so a 2k axle. And it has five lugs for 12 wheels. That gives a Dexter seal 010-009-00, or NOK AR2266-FO, Chicago Rawhide 17146, or etrailer 1591vb the best deal.
Shane
5/11/2013
Excellent gear, outstanding customer service exceeded my expectations. Ill be back, for sure.
W
5/11/2013
Very pleased with your company. Im a first time trailer owner and a backorder may have been a blessing in disquise. Rickie call me to report a backorder on a brack controller. I attempted to call him back three times and recieved his voice mail. The last time I called, I hit whatever the key was to talk to someone and got Gail. May have been the best thing that happened to me. Being a newbie in the trailer department, she not only handled my backorder but steered me to a unit that was better suited to my ignorance. Im paying a little more but Im more confident that Im getting a united more suited to what I need. You have a good one there in Gail.
Albert
5/10/2013
I recently purchased a Trailer Wiring kit from etrailer. I received it quickly, and the price was great for how quickly it can be installed. Thanks etrailer !
Brad
5/10/2013
This is the third item that I have bought from etrailer. They have always provided a good product,and shipped these items in a timely manner. Very good company to do business with.
Danny
5/10/2013
Great product. Quick service. Thank You
George
5/10/2013
E-trailer does what the say theyll do. Very courteous service.
James
5/10/2013
The hitch I ordered fit my car perfectly, and the only hitch in the installation was that even though I was a good boy and used a torque wrench as specified, I still ended up twisting off one of the bolts.
Jon
5/10/2013
The two people I talked to about some questions were very helpfull and I was pleased the order was shipped the same day
Kenneth
5/10/2013
The folks at etrailer are awesome to work with. Its nice to have customer service actually mean service when dealing with them. Thanks a bunch.I will be ordering again.
Lance
5/10/2013
Excellent service.
Im sure Ill be back.
Lou
5/10/2013
Always Excellent Service.
Super Fast Shipping.
All Questions Answered Honestly and Correctly.
Thank You for Your Customer Relations.
Michael
5/10/2013
Very friendly and prompt service, Nicole even verified the part I wanted was the correct one.
The parts arrived two days earlier than expected.
I have ordered from e trailer before and definitely
will again.
Michael
5/10/2013
Just received our order last night... shipped fast was surprised to get it so quickly.
Pamela
5/10/2013
I was really glad to see that my item was shipped the same day as it was ordered. The shipping rate was very reasonable. I look forward to it arriving soon.
Rick
5/10/2013
Great price. Shipped fast. My second experience here. I give etrailer 5 stars!
Ronald
5/10/2013
Overall the ordering experience was good-some of the pictures and details on some merchandise was a bit vague. Confirmation of ordering and shipping information was great.
Ronald
5/10/2013
I spoke with Matt,regarding a fender ion and fit for a custome trailer being built. Matt was very helpful in offering suggestions and giving advice. Thank you,Matt!
I will certainly contact Etrailer again,when purchasing trailer parts.
Sam
5/10/2013
Received parts I ordered. Fast service and no hassle.
I ordered something else fron another co and it has not come yet.
Wayne
5/10/2013
I ordered a trailer part and the wrong one was shipped, mistakes happen. etrailer immediately corrected the error and shipped the correct part by UPS. Great customer service, I will continue to purchase from them.
Anita
5/9/2013
I received my bike hitch todayarrived in only 4 days! No problems.
Barbara
5/9/2013
What a joy to be treated like a king. I ordered this morning and by 6:45 this evening I had an email letting me know it was shipped and in addition my order was upgraded to 3-5 day express ship with out having to pay any more. Thanks to Joe at etrailer. He knows how to please his customers.
Carl E.
5/9/2013
This is my second purchase and I must say that I am stunned by the quality and speed of service that is given.
They have a large inventory of parts for eveyrthing you can need in almost any brands. Also one thing that i like is that there are many videos to instruct the customer about what the item is and how it work. The customer service keep you well Informed at every step of your order so you always know when It is goin to hit the road.
Big thumbs up Etrailer.com :
Christian
5/9/2013
eTrailer is always a great online store. Even when a purchased item doesnt work as expected, they work hard to make it right.
Daniel
5/9/2013
Great prices and really quick delivery! Looking forward to using my mirrors to tow my trailer with.
Daniel
5/9/2013
absolutely eccelllent!
Darrell
5/9/2013
Great follow up and the feeling of personalized service. You can feel comfortable and confident buying from website. I wish the companies I bought motorcycle stuff from were this good!
Duayne
5/9/2013
Excellent service. I had a question on what type of bike rack would fit my auto. Got pictures with reviews. I bought within minutes , and they shipped same day. A real first class outfit and super knowledgeable. Highly recommend.
Garrett
5/9/2013
After trying to find the right trailer hitch for my 2012 VW GTI I was about to give up. But, a neighbor suggested etrailer and Im glad he did. The matching process with just the right hitch for the make/model of vehicle was easy to use. The order process was equally easy and the shipment arrived ahead of schedule. A local shop put the hitch on in less than a half hour following the enclosed instructions. No problems whatsoever.
When I was in the market for a cargo carrier - I went straight to etrailer and had the same great experience.
James
5/9/2013
Great customer service!! Upgraded my shipping. Quick communication.
James
5/9/2013
Just wanted to let you know how much I appreciate the handling of my order. Zachery was very nice and polite and answered every question I had. My contact was Tuesday morning and by 10:30 am on 05/09/2013 my order was in my hand. By 6:30 pm it was installed on my vehicle. Thanks for the excellent service
John
5/9/2013
These employees at this company are great they are willing to goat what ever it takes to get you the correct parts you need for your wiring needs good job guys
John
5/9/2013
I was looking for something keep trailer wire safe and easy to get to. Etrailer had everything I needed. When I need more trailer wiring or towing accessories I will check out trailer first.
Kevin
5/9/2013
Awesome customer service. Great products, helpful tips and advice. Only buy from etrailer
Michael
5/9/2013
Awesome delivery! It was super fast the customers service was great
Moua Chee
5/9/2013
easy ordering and fast shipping, whats not to like?
Robert
5/9/2013
Very easy ordering and great selection. Very fast shipping!!
Ross
5/9/2013
I ordered a pull out step for my 5th wheel on May 6 /2013. It was shipped that same day. It arrived at my garage at 1.30 pm on May 8. That was 3 days. The item was not damaged and was a direct replacement for my broken step. I was pleased with the price and the shipment. Could not ask for better service.
Roy
5/9/2013
Someone who was texting rear-ended my trailer and the force went through my trailer and mangled and broke a weld on my Draw-tite hitch. Being that I use my truck for my livelihood I needed a new hitch ASAP. I called etrailer and spoke with a lady by the name of Cathy T. Not only was she knowledgeable about all of their products but she went above and beyond to get me my hitch as fast as possible. She told me the cutoff for same day shipping was 4 pm. It was already 6:10 pm but she said that once the order was printed she would hand carry my order down to their fulfillment department and do her best to get them to ship my new hitch that same day. Well, the next morning I checked my email and my order had been shipped. etrailer you will be highly recommended by me to every person I know who might need trailer parts or supplies. Cathy T needs to be given a raise!
Willliam
5/9/2013
Ordered a hitch adapter on a Wed, shipped via US Mail into Canada Post, delivered the following Wed intact, no extra duty/brokerage charges. Exactly as ordered, no cross-border fuss at all. Great! Ill be back!
Alan
5/8/2013
Ordered on Monday afternoon and it was delivered on Wednesday afternoon. It took me about 20 minutes to attack the carrier to my RV. Direction were clear and well explained with a drawing to assist you. Tomorrow I put the two bikes on the carrier and she and I are off for the weekend of camping. Thanks for the prompt, efficient service. Cathy was also very nice and courteous and professional on the phone. Ask for her.
Allan
5/8/2013
Great job. Fast shipping and continual updates on order processing.
Anthony A
5/8/2013
Recieved as promised. Hitch is as promised. A++
Brian
5/8/2013
Too slow. Should not take thins long for something so simple. Could have just bought outright and spent a little more.
Cheryl
5/8/2013
I needed a heavier duty hitch for my truck. I was looking on line at etrailer and the hitch store and I will say it was the great customer service I received from Lexus that closed the deal. She new the product very well. The price was the same and etrailer had some additional components that the hitch store did not have.
Dan
5/8/2013
Thanks for the fast shipment. easy to install
David
5/8/2013
Etrailer has always had the rare or odd item not foud anywhere else. Shipping is fast and simple. The customer support people were like speaking to an old friend. Etrailer is my goto source, I do not waste time searching, I get it done!
Gary
5/8/2013
Quality product, quick shipping & easy installation with online video.
Gary
5/8/2013
Bridget processed my order quickly and advised me as to when it would arrive. She knows the product line well. I will tell others about etrailer. Thanks!
James
5/8/2013
I worked with Rose over the phone and without question she was the most informed, helpful person I have worked with in a long time. If I had a question that she was not completely sure how to answer she would contact the tech dept or call the manufacture and give me not only the answer but the explanation why one must pull a truck out of mud a certain way. She escorted the order through shipping to get it out asap. I learned alot about towing/winches today. I will definitely recommend this company.
Jan
5/8/2013
website easy to use, found everything we needed and good value for the money. Packaging was well done and shipping was fast/
Janice
5/8/2013
Simple and easy. The best! I havent received my order yet, but your web site is easy and very helpful. My service rep was great. He knew the product well and he even knew what my pick up needed. It could not have been easier. It was very refreshing to speak on the phone with a company that speaks my language. Keep up the good work.
Jeffrey
5/8/2013
Great communication. Quick shipping process. Will shop again. Again, E-mail confirmations/tracking details were awesome. Items packaged well.
Joseph
5/8/2013
E-Trailer has been very responsive to questions and resolved any issues quickly.
Shipping on products has been great and the new brake controller works well as advertised.
Kenneth
5/8/2013
Excellent service - I particularly appreciate the amount of information provided about each product so I could pick the correct part
Malcolm
5/8/2013
Cant believe how FAST you processed my order. Very impressed with how my order has been handled.
Margaret
5/8/2013
I found what I couldnt seem to locate at local stores, and ordered an extra pair. Thanks for being there and making it so simple.
Matthew
5/8/2013
Experience was excellent. Debbie found what I was looking for quickly and walked me through the order process. Was refreshing, especially after my negative experience with Roadmaster, who, after I placed my order for the same item two weeks earleir, was told when I inquired that the order had been backordered for at least two weeks. Will do business with etrailer in the future. Thanks, Phil Baldwin
Phil
5/8/2013
Excellent customer service. There was a delay in shipping my order from the manufacturer and I was promptly informed and updated by email from etrailer.
Ross
5/8/2013
received the new hitch in a timely matter the product fit excellent. Thank you all for your quality service in a timely matter.
Terry
5/8/2013
Always my first choice for trailering and accessories. Best prices and the best sevvice.
Don
5/7/2013
Took about 10 minutes from start to finish to install and secure the wiring harness. Rcvd quickly in perfect condition.
Douglas
5/7/2013
I would like to say that the People that work for E-Trailer have customer service nailed to a tee. I visted there website on Friday of last week in search of some custom towing mirrors for my vehicle. The website is very user friendly and easy to navigate. I located the products I wanted and placed my order. Within about roughly a hour someone from E-Trailer e-mailed me telling me the item I ordered was instock and will be processed. I was amazed from the response time, but it dont stop there. Later that evening I received another e-mail telling me my items were shipped, and I could track it if I like. I got home from work today, and my order was here waiting. The service I received here from a online company was absolutely amazing and better then most retail stores you can physically go into. I would strongly recommend this company to others to try. I also should mention the pricing is very good as well.
Thanks E-Trailer keep up the good work!
George
5/7/2013
Will go out of my way to use etrailer for all my towing and trailering needs. The customer service is wonderful and their prices are near impossible to beat. Ive recommended to numerous friends already.
James
5/7/2013
perfect part for my hitch, fixed me up real nice
Kenneth
5/7/2013
First experience with etrailer and it was a pleasant one. Placed my order on Wed and had it by Sat on the cheapest shipping option. Installed the next day. Service was top notch!
Kevin
5/7/2013
Best price found. Very good updates and communication.
Kim
5/7/2013
excellent great customer service
Nick
5/7/2013
It was disappointing that the product was not in stock however, through communication with shipping they had the
product sent directly to me from the manufacturer. this saved about 10 day to receive it which I needed right away.
Thanks job well done!
Paul
5/7/2013
Mike S did a great job in taking my order and will ship the same day. Very good and professional.
Rafail
5/7/2013
You are a great company to work with. Service and follow up are unbelievable. I will purchase from you whenever I can.
Richard
5/7/2013
I sent an email to Contact Us over the weekend, thinking that it would be at least Wednesday before I heard back. I was surprised to open my email on Monday to see that Amanda R had responded and answered my questions very thoroughly. Needless to say I was very impressed.
Today I called and made a purchase. I spoke with Jan L, she was very professional and represents your company well. She said that I would receive an email receipt of my purchase and while we were talking it arrived in my in box.
I am completely satisfied with the service I received and will not only purchase from you again, but I will recommend you to others without hesitation.
Richard W
5/7/2013
Super FAST shipping & a really great product.
Robert
5/7/2013
I found Nikki be one of the most helpful people I have spoken with in a very long tome.
Thanks
Scott
5/7/2013
The site was very informative and easy the navigate. I will definitely use this site for any other needs.
William
5/7/2013
The friendly service is Outstanding !
Etrailer will be our first call from this point going forward.
It is a rare to find a one stop store, who has great prices and experienced persons to answer any level of questions.
Keep up the good work
Ahron
5/6/2013
Excellent service. Fast shipping. Great parts. Really appreciate the how-to videos. All around great company. Thank you.
Alex
5/6/2013
Awesome e-commerce company, inventory levels are always spot on, even down to a single spring. Faster shipping than expected, and prices are very competitive to local companies, which in some cases included the shipping charges. Would do business for any of my trailer needs.
Allen
5/6/2013
Best part about buying on etrailer is the detailed videos, product descriptions and installation info.
Dennis
5/6/2013
E. TRAILER EVERYTHING WENT FINE I DID ALL THE INSTALL MYSELF , FROM SPRING BARS ,ELECTRIC BRAKES, AND SWAY BAR OR FRICTION SWAY BAR. I DID ALL THE WORK MYSELF AND IT TOOK ABOUT 4 HRS IN ALL TO COMPLEAT THE WORK .AND FOR SHIPPING THAT ALL WENT WELL EVERYTHING AT MY DOOR IN 5 DAYS AND I ALSO RECIVED MY TOWING MIRRORS AND THEY WENT ON IN A SNAP.KEEP UP THE GREAT JOB YOUR TEAM WORKS HARD AT .THESE DAYS ITS ALL ABOUT TEAM WORK WITH OUT IT THINGS CAN GO SOUTH FAST THANK YOU JOE MACEACHERN NH
Joe
5/6/2013
Order shipped quickly and was exactly as described.
John
5/6/2013
received my parts quickly and they fit perfectly. it was easy to find the exact parts i needed on the website and buy them with confidence that i was getting the correct parts. great photos and easy to find the parts and of course, pay for them.
thanks folks!!
John
5/6/2013
Hey guys thanks for the quick service. You are the best.
Larry
5/6/2013
Excellent service with fast shipping. I appreciate it when a company gets back to you with answers of technical questions. I also like that your sales people are knowledgable and know how to find correct answers. I guess Im saying that you hire the correct people and give them proper training. So many other companies dont.
The quality of your parts is also superior to those offered by other companies. I dont want or need parts breaking or wearing prematurely. Yours last. Quality service, quality parts and fair prices. Keep up the good work. Thank you Amanda R. for the great service. Time to give her a raise. Thanks again.
Michael
5/6/2013
Great parts, just what i wanted.....shipped very fast at low prices......Thanks guys
Michael
5/6/2013
I have four different types of trailers...I come here first for all my trailer needs. Best selection & best price.Did I mention great customer service?, they got that going here too.
Thanks for your awesomeness……
Michael
5/6/2013
After looking at the site on-line, I called in to ask a few more questions. My call was answered by Jan who provided service well beyond my expectations. Thank you for the great service.
Michael R
5/6/2013
You guys are great - My order arrived in four days - you sent me emails regarding the status - nice to do business with you!!! Thanks Doug S!
Robert
5/6/2013
This is at least the third time I have ordered from etrailer.com. I started shopping here for the great prices and helpful customer reviews. On my most recent order, I needed a new bike rack in a hurry. I called my local bike shop, but they did not have any of the models I wanted in stock. I called etrailer and spoke with Judy M. She was extremely helpful and was able to confirm the the rack I wanted was in stock and would arrive in time for my trip. I placed the order on Saturday expecting it to ship on Monday. I got an email on Saturday afternoon that the rack had already shipped. Great service!! As a bonus, I saved $100 versus the LBS. I will buy here again!
Scott
5/6/2013
Nice product, shipping fast, good price
Stephane
5/6/2013
Outstanding site and service. Site is informative, provides a convenient way to ensure correct product is ed, has complete and understandable installation instructions for specific item, and there were no delays or functional problems. I can recall no other site that matches the user friendliness of this site. Thanks.
Timothy
5/6/2013
Rose was great to work with. My hitch was shipped in no time at all.
Timothy
5/6/2013
Personell very helpful, had to change order
Warren
5/6/2013
I would like to thank both of the sales representatives that assisted me in determining which weight distribution & sway control system to purchase. Since I am new to these types of devices, they listened carefully to my specific needs, then made specific recommendations for the 20 enclosed trailer that I will be using to carry an expensive show car.
A few days later, when my parts arrived, the shank did not meet my needs and again the customer service people were quick to replace it with one that was right for the job needed. Again, thanks for a job well done and a customer service that is hard to find these days. It was much appreciated. Youve gained a customer for life !
William C. Russ
Jacksonville, FL
William
5/6/2013
The products I purchased were of great value, price, and durability. They were delivered on time, and I was able to track the purchase all the way. I would re-order from etrailer in the future if I needed any trailer parts. Very Thankfull
William
5/6/2013
Spending over $300 on my first order from Etrailer was more than worth it. The items ordered are superior in quality and are very competitive in their prices even with their Low Price Guarantee. Communication of my order status was from start of order until it was received. Items were boxed to ensure that it is received with no damage.
Will definitely stay with Etrailer for future hitch purchases.
Agapito
5/5/2013
I ordered a receiver hitch for my Mazda 3 and a Yakima Doubledown Ace 2 bike rack. Everything came in within a weeks time and within a couple of hours, I was up and running...or should I say riding! Im very happy with my purchase and the fact that it was a one stop shop and FREE shipping! It just made sense to go with etrailer.
Chuck
5/5/2013
I have made three separate purchases from eTrailer in the past 12 months and on all occasions, I have been 100 satisfied. The products were exactly what I wanted but were probably available from other sources. What made eTrailer special was the service - they promptly answered my questions, the products were shipped as promised and I received written confirmation.
Darryl
5/5/2013
Awesome experience. Alicia was very helpfull.
Earl
5/5/2013
The Curt Trailer hitch for the 2013 Ford Escape provides the best look. Since the hitch installs above the muffler system, no cross bars are seen. Dont be put off on the install difficulty rating. The video is good with just one exception. It was difficult to get the hitch in place above the muffler and the video did a poor job of showing exactly how this was done. But minor issue. Took about an hour to do.
George
5/5/2013
After viewing the short video of the luggage carrier I ordered it. Assembly was a breeze. I do wish I had ordered the extension bar to provide the additional room between the carrier and the trunk of my VW Jetta.
The service from etrailer from the second my order was placed until after my order was recd was totally incredible. I never expected nor have experienced such personal service from the many online companies I use.
Glenn
5/5/2013
Everyone at etrailer.com was enormously helpful and knowledgeable! They found the exact items I needed when I could not. Prices were the best anywhere, order fulfillment and shipping were lightning fast, and items arrived sooner than expected. Whats not to like? NOTHING! No down side to my experience. A great outfit to do business with!
Jim
5/5/2013
Everything was great .... Fast shipping and easy to find products online... Thank you
Kevin
5/5/2013
Great, convenient, place to shop on-line. Very good prices, reasonable shipping, a very large selection, and prompt service.
Will buy from this site again. Highly recommended for all your trailer needs!
Mark
5/5/2013
Very satisfied. Products were as described and delivered on schedule. Was kept informed during the whole process. Will keep etrailer on my mind for future purchases.
Mark
5/5/2013
when i first called i got a girl on the line, AND THOUGHT GREAT. turns out i wouldnt want anybody else to take my order and tell me what i needed. and the second girl i talked to was equally as as the first. i was very impressed
Paul M
5/5/2013
Great item! Fast shipping! Great communication throughout the process! Highly recommended and would purchase from again! Thank you!
Ted
5/5/2013
Received my trailer hubs , the price was right, shipping was fast, and they met my expectations!!
Thomas
5/5/2013
Yall are so fast and responsive? I only had a 3 day wait and it was on my door step. I ordered trailer hitch and wiring harness for my the and they both worked great. Thanks etrailer. 5 star…
Walter
5/5/2013
Order went very well, no problems and delivery time right on track. Had the parts installed 4 hours after delivery. Will use this co. again if needed. Thanks
Bob
5/4/2013
Most helpfull and informative site and dealer I have ever done business with.
Dennis
5/4/2013
Quick shipping, good quality, fairly easy install. Connect hitch to U bolt before doing anything else with the main frame bolts. This makes the installation considerably easier.
Bike rack that connects to hitch is extremely good quality and was simple to install.
Im extremely happy with both items purchased. I would recommend etrailer.com to anybody looking for good quality items at a remarkably good price! Thanks
James
5/4/2013
The hitch I ordered was delivered in a timely fashion and well packaged. The instructions were OK, but the video link was spot on perfect. Pleased all around. The bike holders, I have not had a chance to look at yet, but look simple enough. I have purchased here before.
Jerry
5/4/2013
Loved the product! Although it was a little pricy, it was very convenient.. Everything plugged right up and works like a charm!
Jodi
5/4/2013
When placing my initial order and later adding to it,I spoke with three representatives of etrailer.com and each was courteous, helpful, and professional.
Thank you for employees who care.
Jch
John
5/4/2013
E- trailer has been very attentive and efficient. The large cargo bags that I purchased worked incredibly well and I can see many future uses. I am a repeat customer and I will come back any time I have trailer needs.
You guys are great. Keep it up.
Richard
5/4/2013
Etrailer always seems to have the hard to find items needed for my trailer. The customer service and ease of ordering has always been excellent. Every item I have ordered has been in stock and shipped extremely quick. I would definetly recommend Etrailer to anyone.
Andrew
5/3/2013
Order was shipped on time and painless. Thanks
Duane
5/3/2013
great services so far, but hasnt even shipped yet.
James
5/3/2013
Great site easy to find what you need with helpful videos, I am not a machanic but found everything so easy super fast shipping and good quality parts.
James
5/3/2013
Thank you very much. Your product is very well made and it was a pleasure to do business with you.
Prices were very reasonable as was shipping.
I especially appreciate that you did not try to make a profit for shipping, To me that speaks volumes about what kind of company you are.
I will be back and will tell friends about your company.
Jeff
5/3/2013
Very good website to navigate and fast shipping.
Joseph
5/3/2013
Shopping at e trailer is a pleasure , they not only have every thing i am looking for , but there customer service is second to none.
Kelly
5/3/2013
Awesome site! Easy navigation and huge selection for every vehicle. Fast courteous service too!!
Peter
5/3/2013
Installation went exactly like your video!
The hitch is hidden, just as I wanted.
Delivery was prompt. Im very satisfied! Thank you
Phillip
5/3/2013
Im impressed by the knowledge, courtesy, and patience shown by Titus. I had lots of questions and they were answered in an understandable way. Great Job!
Robert
5/3/2013
They did a great job!
Tom
5/3/2013
Second time I have used etrailer, have not been disappointed. These folks have great customer service, product and prices.
Delivery was fast also.
Walter
5/3/2013
Gail thank you for your excellent help and fast shipping of my order.
William L
5/3/2013
etrailer is a great site to find what you want, at the price you want and get it when you want. The you want type of site.
David
5/2/2013
Took a little while to get, but etrailer was very friendly and did everything that they could have.
Don
5/2/2013
I placed the order on Monday with Sabrina B and received it on Wednesday. Sabrina was very personable and professional. Also, thank you for bubble wrapping the tail light and adding additional packing since the box had been mishandled but the contents wasnt damaged.
Earnest E
5/2/2013
Great service. Will shop with etrailer again.
Ernest F.
5/2/2013
Very fast shipping , great price , easy transaction. 5 stars all the way
Frank
5/2/2013
This a good place to get all your trailer and truck needs.
Gene
5/2/2013
Shopping etrailer was great. You had the products I needed, at a great price and the items were shipped quickly. Ive already recommended you to my family members that have RVs..
Thanks etrailer for the great service
Jacobus
5/2/2013
Fast delivery, fit the car well, easy instalation...i will do it again. Just one bug i have received the wrong trailer light adaptor for my honda. It will be nice to find the color code for splicing in the instruction or your web site, i figure it out and still happy with the service.
Jean
5/2/2013
After an extensive search for a hardware kit for a Reese weight distribution hitch, etrailer the only retailer online OR brick-and-mortar to have the kit in stock.
Whats more, they also had the lowest price.
Great stock, great price, very easy to do business with...highly recommended.
Jeff
5/2/2013
Very prompt and honest business group and great prices, compared to std. retail and best place/site for hard to find vehicle wiring harnesses! Thank You, to etrailer.com!
Jerry K.
5/2/2013
As promised and easy to install.
John
5/2/2013
Great instruction video fast shipping ! A great product for the do it yourself guy
Joshua
5/2/2013
All ordered items were received on time, as promised. I am very satisfied with the items I ordered from etrailer. Definately would recommend as etrailer was recommended to me!!
Kevin M.
5/2/2013
GREAT TO WORK WITH ,FAST SHIPPING,VERY GOOD PRICES.
Lonnie
5/2/2013
These guys had everything I needed unlike other retailers.
Fast shipping and good communications.
Mark
5/2/2013
Good pricing.
Good website.
Good communication and item tracking.
Randall
5/2/2013
Fantastic service. I needed help with my order and got it fast. Now, only 4 hours later, the shipment is out the door. Also appreciate that this questionnarie is blessedly short.
Stephen
5/2/2013
The experience was very good. I liked that when I clicked on the item it also showed other items that customers had purchased such as brackets, bolts etc. I also liked the questions and answers that were related to the item.
Terrance
5/2/2013
very best help. the sales person Pat send me very useful links and videos of ed products that I could study. Better than competition. And I called her for advice and was also helped by second person.
Thomas
5/2/2013
Ordered Goosneck kit, wiring and brake controller. Ordering was easy enough, tracking the shipment was nice due to the extra map graphic kept checking back to see if the truck had moved on the map. The video along with each product made the deal a real pleasure. I figured it cant be as easy as they do it on the video, they do it every day. I am mechanically inclined but this was overly simple to accomplish. Brake controller installed in under 10 minutes, Wiring moved to the bed of the truck, about 20 minutes, put the gooseneck draw-tite ball in the bed about 4 hours. No lift, but did have impact wrench. Truly a great experience.
Wayne
5/2/2013
excellent customer service when I placed my order, delivery time was super fast with my order being shipped within a few hours of calling. Thank you.
William
5/2/2013
my order was delay about 3 weeks but etrailer e-mail me with 2 other opshion in my order is on it way great store, great people - dale
Dale M.
5/1/2013
Sea kayaking...biking...towing? I do it all and am a huge user of racks. I only use etrailer. Price/service/free shipping/speedy delivery/reliability/honest/ethical...pleasant people on the phone. Just bought a new car and needed everything again. Ive already recommended them to many people and they all agree with me...one of the few absolutely PERFECT on-line companies!
Daniel
5/1/2013
Polite, knowledgeable and a good listener- and nice she sounded like cared and helped me to solve my problem Thank you.
David
5/1/2013
I Researched my options for a 2 5/16” goose-neck ball kit, for a Ford 2011 F 350 Super Duty factory installed Reese Elite Series 5th wheel / goose-neck hitch. Your web site was easy to navigate and understand.
I placed my order Sunday night about 10:00 pm and received my Reese Elite Series Pop-in Ball kit Wednesday afternoon.
It fit like a fine leather glove and looks just as good. OBW, the Lowest Price Pledge credit works…
Excellent service
Donald
5/1/2013
great web site
George
5/1/2013
Great service and price.
Thanks Ivan
Ivan
5/1/2013
Great service. Fast, efficient and very helpful.
Sabrina B did a great job.
Jack
5/1/2013
Friendly helpful service.
John
5/1/2013
easy install, could have cut the slot in the pan a little smaller but it went together great.
Keith
5/1/2013
This is the second time Ive ordered from etrailer.com and its been a great experience each time. Fast shipping. You are very timely with your e-mails and I have had zero issues. Great place to do business.
Ken
5/1/2013
Dealing with ETRAILER has been a great experience. They had to special order a part for me which also meant the part had to be added to their inventory. They kept me updated every step of the way. Thank you ETRAILER and especially Nicky K.
Rodney
5/1/2013
Thanks for the good service! Order arrived fine and all regarding this order went very well!
Stan
5/1/2013
I had a couple of questions which were answered quickly by CourtneyM. She also provided links to the specific recommended products. Ordering was straightforward - no issues. Products were shipped within 7 calendar days via 2nd day UPS. Again, no issues. Products arrived in good shape and worked as described by Courtney. This was an easy purchase, and I will use e-trailer.com again when necessary.
Walter
5/1/2013
Hands down...first rate customer service! My order was processed and delivered very quickly. I had a minor problem with one of the parts however, they immediately rectified the issue without any hassle whatsoever. Additionally, the price guarantee works as advertised...again no hassle. Id definitely order from etrailer.com again...THANKS for the wonderful experience and outstanding products! I love my Rola cargo carrier & LED lights...superior quality!
Carl
4/30/2013
Great service, excellent products, fast delivery. Easy to use website, perfect and timely communication. Why shop elsewhere! 10 out of 10!
Dave
4/30/2013
Just got the products yesterday and havent installed them yet. I am very happy with everything. Customer service and quick delivery. Keeping me informed all along the way. Better than most buisiness I walk into. The brake control and wireing and transmission cooler look to be a snap to install and your site offers all the instructions Ill need. Just wanted to say thanks.
Dewey
4/30/2013
Speedy service.
Edmund
4/30/2013
The service was EXCELLENT ! I received my shipment in just a few days. I would deel with these folks anytime in the future.
I have no concerns as to using my first and last names and address and being identified as a very satisfied customer . . .
Frank
4/30/2013
The hitch and electrical supplies arrived just fine. The box was open along one edgethe heavy hitch probably tore through it.
Everything has been installed and works great!
Georgia
4/30/2013
eTrailer remains my go to supplier for all things trailer related. Service, quality, price, speed all top notch. Thanks,
J
Jean-paul
4/30/2013
I enjoy shopping at etrailer. They always have what I need, even the hard to find stuff. Great place to shop for trailer parts.
John
4/30/2013
I think etrailer.com may be the best on-line retailer I have ever used. I have placed 3 orders at 3 different times. All 3 experiences were above and beyond. It all starts with the best pre-purchase information available anywhere. How to installation videos and other videos showing more in depth information about the part / parts you are thinking of purchasing. Second. competitive pricing. Third. All 3 orders have shipped same day or at the very least next day on this last order. Emails confirm receipt of order, confirmation that it is in stock and another when it ships with the tracking information. This order required additional technical information. Customer service had a part pulled and emailed me the requested information the next day. Incredible service from start to finish. I would never dream of going anywhere else on the net for hitch parts, trailer parts, bike racks etc. Truly a cut above the rest. They should write a how to book for on-line retailing. Nice job....
Kerry
4/30/2013
As usual my order was processed and shipped in a timely manner. Emails were immediate regarding product availablity.
Louis
4/30/2013
Had great experience buying a trailer hitch from eTrailer. Website has excellent information with which to make an informed decision product specs, informational videos, customer recommendations. And delivery was quick: I ordered at 10 am and my hitch came the next day!
Just purchased some bike rack accessories today and once again eTrailer had excellent information to make purchasing easy. Am extremely satisfied and would shop with them again.
Matthew
4/30/2013
Very fast service,excellent person I had to work with placing my order.I would recommend e trailer to anyone.prices are very resonalable .
Michael B
4/30/2013
They shipped very fast and I was able to get out camping the next day after it arrived. Thank You etrailer.com
Phyllis
4/30/2013
6 Days to deliver that fast enough for me
look good
Stephane
4/30/2013
I really enjoyed buying from etrailer.com. The website is easy to use and I was able to find what I was looking for at a competitive price. I really enjoy the installation videos that go along with their products! They do a wonderful job!
William
4/30/2013
the shipping was crazy, got here then was shipped to north bend, or then back here to us. hope second time around ups gets it right.
rhe part seems top notch.husband got it put on.
ordered second part thinking it was wrong item, but it wasnt.it is hard to find parts for older trailers,
thanks for for having older parts. d. kuhnert
Donna
4/29/2013
The install was easy with only one hitch. The green wire was about a foot too short to be able to connect drivers and passenger side wiring harness and connectors. But splicing in an extra lenght of wire was easy. I had enough wire remaining from running the power line to the batter to do the trick. I was also able to mount the circuit box in the drivers rear light well so it is out of the elements, and the ground wire was attached to the light housing attachment screw. Illsee if the pictures will attach to this response. Other than the above, the install was a snap to do.
Glenn
4/29/2013
Great price, great delivery, great packing, the hitch fit perfect, looks great, all you can see is the 2 receiver. Installed it by myself, took about 40 min. most of that time was getting tools, jack, and 2x6s to hold up the exhust and the hitch until I got a bolt started. I suggest a small spray of WD40 on the muffler mounts before trying to remove them, it makes it a whole lot easier.
Jack
4/29/2013
Product came very quickly. Directions were right on target. As a non professional it only took me about 21/2 hours from start to finish. JG
John
4/29/2013
Judy and Gina couldt be more helpful and really went the extra mile in helping me. You should be very proud of your dedicated employees.And I would not hesitate to do future business with your company, I will ask for them especially. Thanks John.
John F
4/29/2013
Etrailer has done a great job with communicating in a timely fashion, and has been very helpful with my order.
Justin
4/29/2013
I appreciated the quick handling of the order and the excellent communication letting me know what was happening with my order.
Kenneth
4/29/2013
The hitch was here in 7 days from ordering, good job.Also you stood behind the price pledge. Thanks ,the hitch went on easy,the wiring was a little harder. Will buy again if I need any of these parts. The instructions don,t show to remove cover and two screws for seat release 2013on bottom panel.
Larry
4/29/2013
All items were shipped quickly and arrived in perfect condition. One item had a small part missing that I didnt notice until a couple weeks after it had arrived because I was too busy to check things before then. I asked if I could buy another and it was shipped the next day without cost. Best customer service ever. Thanks!!!
Michael
4/29/2013
Hard to find spring for Reese hitch was perfect match. Shipped on time. Perfect transaction.
Michael
4/29/2013
Quick selection and excellent and fast shipping. Fair prices and staff keeps you well informed about the order. Thanks
Miroslav
4/29/2013
I ordered a baseplate from eTrailer on thursday, and received it monday morning. The plate I needed was for a 2011 Honda CRV. The install was positively the best I have ever encountered. In my previous life I installed hundreds of trailer hitches and many Blue Ox base plates. I had looked at the installation procedures for the Blue Ox, and they were MUCH more complicated and involved than the Roadmaster base plate. I know all their applications are not a problem, but they could definately learn something from Roadmaster on the Honda CRV. As far as eTrailer is concerned, their phone contacts are superb, their prices are very fair, with no shipping charges , the shipment arrived much sooner than anticipated, and the product was absolutely first class. I would definately use them again
Peter
4/29/2013
Very impressed with the customer service! Top rate.
R L
4/29/2013
We received our brake contoler and it was just what they said it would be. Easy to install. Their web site is easy to navigate to get what you are looking for and easy to order.
Robert
4/29/2013
I have ordered previously and did not need to contact customer service. This time I had some questions and everyone I worked with was fantastic. They were responsive and very friendly. I will be be ordering from them again if I have any needs.
Scott
4/29/2013
I am incredibly impressed by my experience. I first needed some information, and Rebecca N. and I emailed and spoke on the phone. She listened, and was informed, prompt, courteous, helpful beyond the norm generally experienced, and friendly Equally so was Cathy T. when I called back to actually place the order.
Those two people are deserving of praise, but equally deserving is Management who obviously set the tone for your business. I will go out of my way to patronize you as often as possible. thanks so much!
Sim
4/29/2013
Awesome on-line purchase experience. From finding the item to clicking purchase to the communication of order status and shipping and even follow up! the entire process of purchasing from etrailer was five stars! Yes I will recommend etrailer.com to friends and family and will be a return customer.
Thomas
4/29/2013
The easiest installation Ive ever done. Bought a M2 Freightliner with a flatbed awesome set up. Took 10 minutes tops.
Wm
4/29/2013
These lights are awesome, I agree with another comment that you have to go one step larger on the mounting hole but once you do they fit like a glove. I installed mine in the fenders of a 2003 Subaru WRX and they are again Awesome very bright and directional as well. Did I mention they are very bright?
Brion
4/28/2013
This was the easist installation ever. It took less than 30 minutes including mounting the hitch and connecting the wiring harness. Great fit.
David
4/28/2013
My second time ordering from etrailer and the experience was great again. The product is exactly what I have been looking for. Would recommend etrailer to anyone looking for a quality product. Thanks for the quick delivery and great tracking information.
John
4/28/2013
I have ordered from etrailer several times in the past and they a huge selection of items for trailers and the service is the best.
Mark
4/28/2013
Great service, priced right. Sabrina made it a real pleasure doing bussines with you. Many thanks. Mike Bryant
Mike
4/28/2013
Excellent Service!!! All representatives were friendly, Professional and very helpful.Recommend Highly!!!
Paul
4/28/2013
Fast shipping and reasonable rates
Paul
4/28/2013
Writing about the Draw Tight hitch for my wifes 2007 Honda Pilot. Could not be any happier about the service etrailer provided and the product. Went on just as described and shown on the very helpful videos. Also installed the wiring without any difficulty. Very pleased. Thanks etrailer!
David
4/27/2013
My order was small and simple - a couple of license plate brackets that I could not find locally. ETrailer serviced and shipped the order quickly and with no hassle. Good to keep simple things simple.
Dennis
4/27/2013
I just got the control installed today, it was very easy to set up. The dodge truck I have had a small storage pocket to the left of the steering wheel just below the the light switch, so I modified that by cutting away the back side and was able to recess it back into dash,that dodge does there factory installation, it looks great and does a good job with my trailer. Thanks for the speedy delivery.
George
4/27/2013
remarkably good, effective customer service. I dealt with two separate individuals over the past monthAmanda and John. These days good customer service is hard to find, but your company seems to have it down pat. Kudos. Both Amanda and John were knowledgeable, capable, courteous, fast and efficient. I have never experienced such fine customer service over the phone and on line.
Jacob
4/27/2013
Great mats and even better customer service! They upgraded the shipping at no additional cost. Their website is now saved to my favorites. I look forward to giving you more business!
John
4/27/2013
Nice job e-trailer. Easy to select the right hitch for my vehicle, easy to find videos for those of us that really need that, communicated tracking of my purchase, what I bought arrived at the same time a few days lateras scheduled, and I found the product relatively simple to install. The video prep cant be understated for me. Really made it an easier job due to the prep of threads and fasteners since I am doing this in my driveway, not on a lift.
John
4/27/2013
This is my second experience with etrailer.
I think its a great web store. Thanks
Sherman
4/27/2013
Received in 3 days as promised! Easy installation. On Hyundai Tuscon with 4 cyl, only need to remove exhaust hanger on passenger side. Youll need to push back lower cowling for a little clearance, other than that, 30 minute install is conservative.
Great product, great fit, definitely recommend!
Anthony
4/26/2013
Great service
Arthur
4/26/2013
The costumer service is unmatched best online shopping I ever had. I will buy more products. I do recommend etrailer
Bobby
4/26/2013
The website is informative about all products which makes ordering easy. Staff answered questions quickly. Will use you guys again if needed and will refer others.
Chad
4/26/2013
EXCELLENT... love the knowledge of your people, price and attitude!
2nd time purchaser
Dave
4/26/2013
Love E-Trailer. Always very helpful. Great prices. Everything I need for my trailer, fast!
Eric
4/26/2013
I rarely take time to respond to requests for ratings, but the ETrailer team has earned an exception. I have to tell you that you folks really do a great job. I was originally going to order the Roadmaster Sterling from a well know camping company, but I was having some difficulties and later found that I was not getting an honest story from them. So I asked the dealer where I bought my Jeep to order the base plate and wiring kits and went looking for the Sterling Towmaster tow arms myself, whereupon I found ETrailer. I received excellent service, regular updates on order status, and at a better price than the other outfit offered, when you include the free shipping.
Today when I called the dealer, they said they were having trouble getting the base plate kit, so he said if I can get it they would do the install (I don't have the time). I called and talked to Suzanne T and ordered both parts quickly and smoothly, which you had in stock and are now on the way. She was great. The fact of the matter is, you folks deserve an A+ in customer service and you deliver it at a great price.
James
4/26/2013
Ricky was very helpful in finding the part that I needed. Thanks again
James
4/26/2013
I had difficulty finding the proper keel roller bracket to fit my boat trailer. after going thru your online catalogue and watching a video I determined that part number ce32150g may work. I called and discussed it with Jan L and the two of us both agreed it may work. It hasnt arrived yet so ill be letting you know. John
John
4/26/2013
Very pleased in the expertise that Nik had, and the speed in which I received all these parts. Thanks and the price was great
John
4/26/2013
Excellent product knowledge and service. A delightful experience ! Good prices to boot.
John E.
4/26/2013
GREAT EXPERIENCE!!!!!! Thank you Mark for all your help over the phone you are very nice. Products are of very good quality shipping is fast and safe and customer service is superb, knowledgeable, professional and very polite and helpful.
Thanks again for everything!!!
Joseph
4/26/2013
It was very easy to order and find.
Karls
4/26/2013
Really, one of the best experiences I have had on-line. Kim, The rep went out of her way to get the information I needed for my order and to ship it ASAP. I highly recommend etrailer!
Larry
4/26/2013
You always provide promt service and great value.
Leon
4/26/2013
I have a Jeep and my 2 bikes are small 48 and it was a nightmare to find one.
Finally this bike rack worked well and the only thing is that I had to buy a hand bar in order to make them fit because the separation between both bikes is really short. So it worked, and I am happy w/it.
I like the material and how easy you put it up and down and like the fact that it has a key so you can leave it there at all times.
I am very happy after trying 4 different bike racks and I highly recommend it
Maria
4/26/2013
Shipping was fast. Im in Ohio and I received the locking hitch pin in 2 days. The hitch lock works so my cargo carrier will safe from theft.
Michael
4/26/2013
Great service
Nathan
4/26/2013
Wow, really impressed. My order was shipped out right away and arrived to my door in two days!
Thanks etrailer for the excellent service.
Regards, Randy
Randy
4/26/2013
Well If I was to say difrent, I would tell a lie....... Im very satisfied with the service I got with etrailer .com And the communication with the personell was super. And if I ever need other parts of the same, I sure will contact etrailer.com..Thanks Rebecca N
Richard
4/26/2013
I think I continue to receive the best service and treatment possible from e-trailer.
Robert
4/26/2013
You had exactly what I needed, the ordering process was easy and the order confirmation was instantainios. Make on line shopping great for a71 year old man. Thanks!
Albert
4/25/2013
Very knowledge folks. Anwsered all my questions and my order is on the way!
David
4/25/2013
Awesome customer service each and every time!
Douglas
4/25/2013
QUICK SERVICE, EXCELLENT RESPONSE, COULDNT ASK FOR BETTER SERVICE.
Gene
4/25/2013
Very fast service. Recieved notice parts shipped recieved them the next day. Will be ordering from etrailer again. Thanks
Harlan
4/25/2013
shipping was really fast and product was in good shape when i recieved it.
John
4/25/2013
Hitch bolted right up, no hassles, fit perfectly. Great product, well-made. Quite pleased!
Ken
4/25/2013
etrailer was the best online retailer ive ever delt with. i ordered tires sunday morning and with in a few hours i recieved an email telling me they had shipped. on SUNDAY. also the lowest price i found and they stayed in contact with me until they were at my door a couple days later. shipping was also free. i will be shopping etrailer for all my towing needs from now on.
thank you
lee
Lee
4/25/2013
I have to say, I am very impressed with the efficiency of the company. The company provides very good updates on the shipping and is fast in delivering. I asked a question about a product through e-mail and received fast and good feedback.
Its a pleasure shopping on this site and this was my first visit and purchase, but not the last.
Norbert
4/25/2013
Flawless, thats how I would describe my etrailer experience. My order was very small in size and value but I still got timely emails giving me status updates. From an email letting me know not only that my order was delayed in shipping but WHY That helped me understand what was going on, to the confirmation em,ail that it had shipped. Topped off by excellent tracking software that let me know exactly when it was going to arrive. And it did, just as promised.
They are definitely a keeper in my book and I would surely recommend to anyone I knew.
Thanks.
Philip
4/25/2013
Order was proccessed prompt and delivery was fast,only issue was some small parts were loose in the box,only thing missing was a cotter pin-no problem,could have been worse as the parts was the latch parts.
Ralph
4/25/2013
Rebecca was outstanding...extremely patient and very helpful. she is a 10... on a scale of 1-10.
Richard
4/25/2013
Tamara! The young lady that took my order was helpful and had a very pleasant personality. Best experience ordering something I have had in a long time. NOW if the Trailer Valet is as good I will really be happy. Lol
Richard
4/25/2013
This is the best site that I have visited online.
It was easy to find what I needed,
prices are very good,very fast service
Once I ordered my roof vents they were
sent out the next day.
I have already recommend this site to my friends.
Thank you! Great servce.!
Thomas
4/25/2013
The expansive selection, the great customer service, and the quick shipping and excellent tracking will keep me coming back time and time again.
W. S.
4/25/2013
I was very satisfied with the service I received.
When I called about the defective Modulite unit that I purchased for my 2012 Dodge Journey, I was treated with respect and given specific instruction relative to the warranty/return process.
Everything went per plan and in a little over two weeks time I returned the defective unit and received an ungraded unit which has now been installed and appears to be functioning properly.
I hope that I have no future issues with my trailer lights, however should there be a problem I am confident etrailer will make it right.
Thanks to all the good people at etrailer
William
4/25/2013
I bought a replacement caster for my trailer and this wheel is way better then the stock caster that it came with. The price was right and the shipping was fast. Thanks guys you did good!
Anthony
4/24/2013
Ive purchase several hitches from etrailer.com over the years for several different vehicles. My latest purchase was a bicycle hitch and bike rack from etrailer.com for my Chevy Volt. Nicole was my rep on the phone and was exceptional at explaining all the information I needed.
Craig
4/24/2013
Everything was made easy to order on line. I received everything I ordered and it was delivered as promised on time, complete and undamaged. I am very pleased with your service. Thankyou
Dennis
4/24/2013
Very pleased with my customer service she was very professional,helpful and knowledgable.
Gary
4/24/2013
etrailer.com is one of the best websites I have used to purchase an automotive need. If there comes a time I have a need for another I will check them out first.
John
4/24/2013
very good shipping time, multiple emails regarding order and shipping. great experience
John
4/24/2013
Perfect service along with learning videos
Joseph
4/24/2013
Great service. You web page showed how the item is installed, which was greatly appreciated. I would recommend e-Trailer and buy from you in the future.
Kenneth
4/24/2013
FAST EASY COMMUNICATION. PERSON AT THEIR END WAS VERY HELFUL AND VERY INFORMATABLE
Leeroy
4/24/2013
E-Trailer staff were all very pleasant to deal with. I had a couple glitches with availability of products I had ordered but was contacted immediately and was offered several different options as remedy. The representatives were always extremely courteous and helpful. Thank you all very much and I look forward to ordering from you again on my next DIY project..
Michael
4/24/2013
Great experience shopping on your site. Easy to find information and parts.
Nick
4/24/2013
Fast free shipping, item as described, good price, no problems.
Norman
4/24/2013
I ordered two mounted trailer wheel and tire sets and was very happy with the shipping boxes and the tire date codes are current unlike my local tire shop which still has new four year old trailer tires in stock...no thank you!
The etrailer email kept me updated on my order status and the shipping link is the best I have ever seen!!
Ralph
4/24/2013
Found what I needed and the price was right,hoping to get it by Sat
Robert
4/24/2013
I have to admit this was the best online shopping
experience ! It suffice to say that every item
was described in the most detail including video.
when I called the phone call was answered in less
then a minute and guess what email was responded
to in less then an hour! So I have to admit that this was
best online shopping . I hope you guys dont retire next year …
Vyacheslav
4/24/2013
I read some bad reviews but there were not many so I went for it. Glad I did. Good prices and quick shipping with the products in good shape upon arrival. Thats all I can ask for. I will be using again. It was a little difficult to find what I needed on the web site so I called and Wayne was very helpful, even though it was a small order.
Daniel
4/23/2013
As per usual, the assistance by phone was well informed. The products are great. Had answers for me and was professional and engaging. For me it is simple: Good service, good people, why should I go someplace else. Thanks
Dennis
4/23/2013
I have been pleasantly surprised by the ease and speed of etrailer.com The websites layout is great and ordering is super easy. I hope the product is as great.
Doug
4/23/2013
Super service. My wife reminded me that I had forgotten an item after placing the order on a Sunday afternoon. I called Monday morning and Jennifer was very understanding and cancelled my original order an reordered everything that we needed. Thank you Jennifer and Etrailers.
Dwight
4/23/2013
The online order page is vehicle specific and is easy to use. My order was processed quickly and I received everything that I ordered. thank you for the prompt service.
Gary
4/23/2013
I have to thank the sales person Carla that worked with me. I needed an air line hose for my sidewinder hitch and like most everyone I needed it yesterday. Not only did Carla take my order but she hand delivered it to the warehouse to make sure that it got to UPS by Close of Business on Friday19th making sure that I received it Monday 22nd so I could go on my trip Wednesday 24th. Thank you, Carla for saving my vacation. You are the greatest.
George
4/23/2013
Good morning Pat, Everything is going good so far, just like u said. Thank u for your time an helping me get this project done. Thank u.
Henry
4/23/2013
I am not a fan of ordering items like bike racks online. I like to look at the item first hand and I prefer to patronize local businesses. But etrailer had such complete descriptions and videos demonstrating the bike racks that interested me that I decided etrailer deserved my business.
James
4/23/2013
Fantastic and prompt service. I will be ordering another hitch for my other SUV soon.
Jennifer
4/23/2013
Very good service!!!
John
4/23/2013
I have ordered a number of items from e trailer in the past and found the service, selection, and product knowledge is second to none. I have recommended e trailer to my friends on a number of occasions.
Lawrence
4/23/2013
The price was reasonable, the shipment was timely and the product was the quality I expected. Then there’s the good part the web site was easy to navigate and find exactly what I was looking for. The great people at etrailer kept me informed of my shipment all the way through the process and followed up after the delivery. What a pleasure doing business with them. They defiantly deserve a bookmark that I will forward with friends and family.
Mark
4/23/2013
Great Job I will shop angain
Michael
4/23/2013
The rep that handled my order had the info that I heeded for my rig. She was very knowledgeable and set me up with what I needed. I cant wait to install it on my Blazer. Norm M
Norman
4/23/2013
ARE YOU SERIOUS?????????? Instead of the canned time consuming surveys, you have a simple box to put a comment in. Kudos to whoever came up with this high tech idea. I was not yet willing to spend $200 to purchase a hitch for this particular vehicle. I found a used one which will suffice. Because of the helpful videos you post, I felt compelled to at least purchase the electrical wiring hookup from your company. I worked in mail order for 10 years and am impressed with the way your company does business. Best of luck for continued success. Because of this little box and the overall manner in which you do business, I am likely to recommend you to others. You gave me a chance to comment without asking me to spend 7-10 minutes completing a survey.
Paul
4/23/2013
Great site and personal rapid service.
Thank you
Ross
4/23/2013
I would highly recommed e-trailer.com to anyone who wants to order high quality merchandise from the internet. I have placed several orders and have always recieved my order in a timely manner and am really pleased with the overall experience.
Scott
4/23/2013
I Called and placed an order and they helped me pick out the perfect rack for my vehicle. I am very impressed with the service and the quick and free shipping on my order.I will definitely be ordering from you guys from now on. Thanks
Sean
4/23/2013
I ordered two bearing kits for my boat trailer. Price was right, quality is right, shipping was right, and eTrailer is the place to go if you want something RIGHT. Thanks Guys!
Sharon
4/23/2013
I had an outstanding experience with etrailer. I found etrailer by chance online. After dealing with Jan I felt I had make a friend. Thank you very much for the fun I had an ordering a $15 part.
Allen D
4/22/2013
I was very pleased with the etrailer experience.
Anthony
4/22/2013
Very fast and expedient service. It is truly appreciated to deal with a business like yours. I thank for your service and the price advantage.
Bob
4/22/2013
My entire experience with etrailer was great and their customer service is second to none. Their website with all of the installation videos are perfect for someone like me. I can follow instructions and complete projects but being able to watch an installation video of my exact truck type really helped me much more than the instructions. I also received parts ordering and installation advice from Tommy by phone and Sarah by email. Sarah also put together a page and sent me a link with additional information from their site that covered my question. It is great to be able to speak people who actually know what they are talking about and not just reading out of a book. I placed two separate orders with etrailer and both orders were shipped quickly, and I received email updates when the orders were processed and shipped from George, Kevin and Donnie. After I had received my shipments Patrick sent me emails with pages and links that he had put together with installation information of the products I had order that were very helpful. Everyone made me feel like I was their only customer and made sure I was satisfied with everything. In this day and age you just dont find customer service like the etrailer team gives you. Thank you guys for everything.
Damian
4/22/2013
This purchase was a fun experience it was fun tracking the unit from point of purchase til delivery . The chair rack was delivered exactly as promised. Thank-you
Donald
4/22/2013
Good products, reasonable prices. was missing a pin to a ball mount which was sent out quickly without issues.
Edward
4/22/2013
This is my third order with ETrailer, and their service has been consistently excellent. From the installation videos, clear product descriptions, fair prices and excellent customer service, I would rate ETrailer as one of the best internet commerce sites on the web.
George
4/22/2013
I started ordering from etrailer.com a little while back. This is 100 a company you want to do business with for a number of reasons. First, their staff knows what theyre selling. You can ask questions and they have answers. Second, they sell quality products at good prices. Third, they have step-by-step installation videos for most of their products. Fourth, and most important in my book, is their customer service.
I ordered several parts from them about a month ago, including a light kit. I didnt have a chance to touch any of it until this past weekend. I opened the box and found one of the lights was damaged. Today I called them and explained the situation. Their response to a month-old order with a damaged in shipping claim? Well ship you out a replacement today!
As long as they keep up that attitude Ill keep buying from them.
Gregory
4/22/2013
Nice site...easy navigation...good ion....Rapid shipping...Received package shipped email on a Sunday...Bout fell outta my chair....Thanks to ya....I do restorations and receiving ordered items quickly helps my project flow.....and my bottom line....
Gregory
4/22/2013
Placed my order on Sunday night and got an immediate email from etrailer.com saying they got my order. Monday afternoon received another email from etrailer indicating the order had shipped. So far very impressed with their prices and shipping.
H Chuck
4/22/2013
I spoke to Mike, who was very knowlageble and prfessional. He answered all question, and I had many, without issues. Thanks Mike
Horst
4/22/2013
Great service and super telephone information .Shipped on time and communication was #1
Howard
4/22/2013
Shipping so far has been about 1 day before I order. really fast. Parts perfect and cust service perfect. I want to buy another truck and trailer just so I can have another wonderful experience with etrailer.
Jack
4/22/2013
This Is The Best Trailer site On The Web!!!
Jeremy
4/22/2013
Excellent service, loved the detailed how to videos. They actually used a car very similar to mine so I knew exactly what to expect for the installation. Also liked the e-mail confirmations that I received during different phases of my order.
John
4/22/2013
Fast and easy, great follow up. Item as described.
Ken
4/22/2013
Rebacca was excellant on the phone
Kenneth
4/22/2013
Each and every transaction I make with e-trailer.com is the best! They are very attentive and quick to reply to any question or communication and they provide the most up-to-date information on the shipment of every product. I would purchase from e-trailer.com anytime!
Mark R
4/22/2013
I called late in the day after a 4 day weekend. I had ordered several hundred dollars of wheels. My mistake was I didnt realize lug nuts were not included. Paige was very patient with me and went the extra mile. She solved my problems and made me a happy camper. I will definitely use you guys again and share my experience with Elite RV in California. You have a great employee there. Put her name in for a pay raise. She makes your company look good. Mike in California.
Michael
4/22/2013
This is my 2nd order with etrailer. The first order was here in 5 days and the hitch hooked up with ease. I will be receiving my 2nd order by Thursday. Thus far I am very impressed with etrailer and highly recommend them to anyone.
Pamela
4/22/2013
Great service. I mixed my order up and Nicole got me straightened out and shipped with one easy phone call!
Rick
4/22/2013
YOUR SALES HELP WAS VERY HELPFULL WITH ALL MY NEEDS.THANKS FOR ALL THE HELP.
Rick
4/22/2013
Great customer service - among the best of Internet retailers. Prices are competitive. I will be back again for sure.
Robert
4/22/2013
Personnel working here are attentive and concerned that my experience be one that will encourage me to buy again. I found my purchase item on another site being sold for less. I contacted Judy M and she caused me to be refunded 110 of the difference in prices. I highly recommend e-trailer. Should receive my parts in a few days. If the items are as good as the personnel here..Ill be back!
Robert
4/22/2013
IT HAS BEEN A HASSLE TRYING TO GET THESE LIGHTS. I FOUND THIS ITEM ON ANOTHER SITE AND WAS COMPLETELY DISSATISFIED WITH THEIR OPERATION. THEN FOUND ON ETRAILER, THE LIGHTS WERE STILL NOT AVAILABLE BUT WAS MADE AWARE WHY.. THEN KEPT UPDATED WITH SITUATION, WHICH MADE PROCESS ACCEPTABLE. PLEASED WITH ORDER.
WILL USE ETRAILER AGAIN! THANKS!
Tommy
4/22/2013
GREAT PROMPT SERVICE!
Tony
4/22/2013
I just love it.....and so do my friends who now are all planning on getting them. Great item. Great service. Ill spread the word.
Betty
4/21/2013
Overall a great experience. Ordered a wiring harness for our Odyssey. Easy to the right one and place the order. I received email notification the day after I placed the order that my harness had been shipped. I never could get the tracking link in the email to work. The order was shipped on Tuesday and arrived Saturday. Took about 15 minutes to install the wiring harness. Anyone with basic mechanical aptitude can do this. The instruction video was very helpful.
Dennis
4/21/2013
Its a good website, has everything that a person needs
for any project related to car or truck cargo/hauling.
Gilberto
4/21/2013
Have placed three orders with e-Trailer for items over $150, and will place at least one more order during the summer. The items were always as stated, and at a price lower than in local stores.
The service and shipping are fast and with outstanding consideration for the customer and product. Nothing was received with any type of problem. E-Trailer keeps the customer notified as to shipment status, and is available for order or product inquiry via multiple methods. You can see that e-Trailer makes a great effort to provide products at low cost, and has an excellent understanding of their customers.
There are occasional questions concerning a measurement or possible use of a specific item, and the inquiry page always is always answered with detail and often video. If the staff has a suggestion for use or a recommendation for a different product it is furnished to the customer.
Based on multiple experiences with e-Trailer I will return to place future orders, and recommend e-Trailer to others who are considering purchases from the firm.
Their variety of products for both trailers and vehicles offers another source of gifts for your associates. E-Trailer offers the opportunity of giving a gift that a person can use, which may not have been considered by others.
Hugh
4/21/2013
No problem at all.
Jimmy
4/21/2013
I already had a brake controller and hitch that I received as part of a credit from my rv purchase. I called etrailer.com and spoke with Laura H. Talk about outstanding service. I explained what I had and she said she could call me back in a few minutes with everything I needed. True to her word Laura called back went over everything, e-mailed the info to me so I could look at everything. I placed the order and I everything arrived a few days later. I had everything I needed to install the wiring for a four pin wiring harness, 4 pin and 7 pin outlet, brake controller with all the wiring front to back. The installation videos, diagrams, and instructions the etrailer.com has on there website are outstanding. Great customer service!
John
4/21/2013
There are hundreds if not thousands of RV and trailer part stores, and I think I have gone through most of them. I found E Trailer a few years back and have used them almost exclusively, they have how to videos, you can call them and they cheerfully give you instructions, and I get my order pretty quick
Richard
4/21/2013
The hitch worked well.
Robert
4/21/2013
Wonderful website and very easy to navigate. Good pictures and descriptions.
Ron
4/21/2013
Awesome - you guys are the best
Anthony
4/20/2013
WOW!! The shipping dept. is on their A game! The website is user friendly and the products are first class. Keep up the excellent work.
Craig
4/20/2013
The bike carrier was easy to order shipped in a timely manner product is outstanding
Fred
4/20/2013
Very fast shipping. Nice packaging. Easy transaction.
Gerilee
4/20/2013
ship on time service was great and tracking package was very easy
Thank you
Glen
4/20/2013
This is the fastest and most reliable site that I have had the pleasure to deal with.
Harold
4/20/2013
Super easy install, only took 30 minutes. Video was great as well - very helpful.
Kevin
4/20/2013
After cheching to be sure that I have the right unit. It was a snap to install. I installed it on a 1985 Honda Goldwing motorcycle. Works great.
Lyle
4/20/2013
When the shipment arrived without the mounting hardware, a set of mounting hardware was sent the same day I notified them.
Alan
4/19/2013
Quality of products is great! Fast shipping and prompt customer service! Customer for life!
Benjamin
4/19/2013
This is a great company. Free shipping and it cam in less than a week.
Brian
4/19/2013
Quick and fast
Buddy
4/19/2013
GREAT COMMUNICATION, QUICK SHIPMENT, EXCELLENT PRODUCT. WONDERFUL CUSTOMER SERVICE.
Carl
4/19/2013
It was a very pleasent talking with Bridget. She was well informed about the product.
She conducted herself in a very professonal way.
If the need arose and i needed something that you could furnish I would gladly buy form you
Haywood
4/19/2013
Alicia was very helpfull. Will call her for all future orders.
John
4/19/2013
Very easy to deal with. Telephone assistants extremely knowledgeable, and willing to go the extra mile the girl I talked to found the the length of the thread, and the threads per inch, then emailed me with that information. Even with a small defugalty, which I was kept aware of via email, there were no problems. My experience with Etrailer would rate five out of five stars with me….Pete
Leonard
4/19/2013
Have only had positive experiences with etrailer. They have what I need at a great price and fast delivery. Videos with installation points is a good peace of mind. Would definetly recommend etrailer.
Linda
4/19/2013
I am happy with the entire experience with eTrailer and the hitch is exactly what I wanted at a reasonable price.
Michael
4/19/2013
I have used e trailer for a number of years from everything to spare bearings, to hitches, balls, sway control and brake controllers. The instructional videos are GREAT,customer service
is GREAT......YALL have earned my business and respect rating yes.....I can do that A++++
Michael Wayne
4/19/2013
My Trailer Hitch is now installed. It arrived promptly, and all components were there. The box was seriously damaged, but thanks to you, all the pieces were taped together, so nothing got lost. Wish I could review and criticize the couriers for rough handling. The hitch fit was perfect for the vehicle, and I drilled the 1-1/8 hole between the two bolt holes. This made the installation more solid and bolt feed easy. The wiring was easy to perform, and the power wire was routed to the disc storage console between the front seats, in which is a accessory plug-in rated for max 15 A. This way no wire had to extent all the way to the battery in the front, and from the inside, I can unplug the trailer lights at will. I am pleased with my purchase, and the installation is almost invisible. Although a class I hitch, it has a solid feel towing my trailer.
Poul
4/19/2013
my experience with e trailer was very positive the people i was in contact with actually seemed to care if i got my parts. customer service was very good
Roger
4/19/2013
Your service and products have always been excellent.
Steven
4/19/2013
Products were shipped promptly and in good condition hitch, outlet,mount, brake controller,& vehicle specific harness. Everything was packed well and arrived in perfect condition. Products installed as easily as stated. Really a snap. Great products 100 satisfied. I will probably buy other products as needed.
Tim P
4/19/2013
I ordered an electric stabilizer for my fifth wheel camper. I received an email from George @ etrailer shortly after placing my order stating that Your complete order is not currently available for shipment in our main distribution center. Im checking our other available shipping locations and options to have your order expedited. I will be in contact with you shortly. I was then notified by Jennifer stating In an effort to get the Stabilizer to you in time I am having it shipped direct from Ultra Fab to you. I will email the tracking information as soon as it is available. I was then notified by Brenda Your order has been forwarded for a direct shipment! What a team! Thank you to all involved @ etrailer. Fantastic service. Will order again.
Bradley
4/18/2013
Very impressive service and site. I ended up calling in my order, but was very happy with both the conversation and web site experience and look forward to using the new bike rack and top bar. Thank you!!
Dan
4/18/2013
Great price-excellent service
Dave
4/18/2013
They got here a day early and after I made sure they were not broke after ups threw them over my back fence on to the cement you would think they wont do that anymore they fit great and look good too. It took me longer to get them out of the box than it did to put them on. Now we are ready to take off to the hills.
Debra
4/18/2013
Great prices and fast shipping
Frank
4/18/2013
REALLY LIKE THE SITE AND THE PICTURES MATCH THE ITEMS FOR SALE. BIG PLUS HAVING DOWNLOADABLE INSTRUCTIONS SO YOU CAN JUDGE YOUR PROJECT SKILLS
Frank
4/18/2013
I looked all over for a muffler and no one had what I was looking for, went on line and etrailer had what we were looking for. Thank you etrailer for making my like easier.
Horace
4/18/2013
got my wheels, tires, and brakes in 2 days. unbelievable... all in perfect shape, too.
James
4/18/2013
Wow, I was very impressed with the prompt customer service in fulfilling my order and with the communication, so I had confidence all was going well.
James
4/18/2013
great people to deal. easy to contact. the huge supply of products are amazing at a amazing price.
Jim
4/18/2013
Cathy,
You have been a wonderful help! It has been a pleasure working with you, thank you helping me resolve the issues with my roof vents. You really know your stuff!!! :- Judith
Judith
4/18/2013
After several orders from etrailer.com I had one where part of the order was unavailable and backordered. After multiple delays from the manufacturer I contacted Mark and worked out to have the available parts shipped. I found the unavailable part on ebay so purchased it there. How problems are handled tells you how good a company is. Any company can look good when everything goes well. etrailer was very good at working out the problems. Mark kept me updated on the delay and when I couldnt wait any longer worked with me. Yesterday I recommended etrailer.com to my sister for her kayak rack.
Keith A
4/18/2013
I had some trouble with another Internet vendor. So, I was a bit concerned when I ed etrailer.com to try again to get the brake controller that I needed. Well, let me tell you that from the first phone call until my controller appeared at my door, I could not be more satisfied. Rose helped me on the phone and did everything just right. The price was competitive and shipping was as fast as possible and the product was exactly what I ordered. There are many opportunities for bad deals out on the Internet, but you wont have any trouble at etrailer.com based upon my experience!
Kenneth
4/18/2013
What a great staff you people have! Very efficient, puncutal people. I would not hesitate to do business with your company again. I will be informing all my friends. Thank you again.
Maryll
4/18/2013
Quick and efficient.
Richard
4/18/2013
Transaction went very smoothly! I like the variety of parts that cover every part of trailers and trailering. Would not hesitate to come back for more purchases!
Thomas
4/18/2013
I was searching online for instructions for installing a trailer wiring harness on my car, just to see how much trouble I was getting myself into. One of the things that came up was your video for installing a harness in a 2004 Nissan Pathfinder. What the heck? It was a year off from mine. Two minutes into the video, I saw how easily the kit was to install. I was sold!
I followed the link at the end of the video to your site. Had a little trouble purchasing online in that I had added the wrong item to my cart and couldnt remove it. Not a problem. I called the toll free customer service line and was helped by a very cheerful representative who took my order and got me all set up.
My experience was great!
Wesley
4/18/2013
As good as it gets, totally professional .Correct order, shipped out on time. & kept me advised as to where my order was & when i could expect to receive it.Order arrived on time.. William B Pompano Beach FL.
William
4/18/2013
Great company!!! Super fast shipping!!! Super easy to install!! Highly recommend paying a little extra for the bolt fishing wire. Made a huge difference! I WILL use this company again!!
Anthony
4/17/2013
Lexus was perfect...service was great as was information and friendliness. Give her a raise:
Art
4/17/2013
Absolutely the best place to get your trailer items. We received our tire order very quickly 2 days. Communication from the company regarding status of our order was excellent. I would recommend etrailer.com and will use it again. Thank you, BETH
Beth
4/17/2013
Made my first purchase from etrailer.com. Product arrived in good time considering I chose the cheapest means of delivery possible. Item did not go on the exactly the way the video on etrailer.com showed. I had to turn the part upside down to reinsert into the rear bumper. The people at etrailer.com were always prompt with any help and/or questions that I had. Will definitely do business with them again.
Brent
4/17/2013
Very good experience ! The items I ordered had to be ordered from the manufactor and I was kept up to date on the progress every step of the way !! Thank you for being so courteous and working so hard to get the items I ordered!!!!!
Donald
4/17/2013
Very good treatment from etrailer! I have not received the item I ordered yet, but they upgraded the shipping for free, but I only placed the order today. Outstanding! As far as things are right now, etrailer gets an A+.
Eugene Scott
4/17/2013
Quick Shipping, havent received product yet so don’t know accuracy. Let you know after receipt.
Joan
4/17/2013
The process was simple, quick and efficient.
Joseph
4/17/2013
Ordered was sent to you on Monday, April 15,2013 and I recieved it on Wednesday, April 17, 2013. I cant thank you enough for the prompt delivery and attention to ensuring that I got what I wanted. This has been the best service I have experienced both commercially and online in more time than I can recall. Thank you again for all your help. You are number 1.
Leo S.
4/17/2013
Very informative website, detailing the installation process and helping choose the right product. A special thanks to Tamara W. for following up on my order and getting it to me in the quickest possible way.
M Dennis
4/17/2013
WOW!! Super fast shipping...great communication...quality ratchet straps..perfect transaction..Will buy from you again..THANKS!!!
Mark
4/17/2013
great web site...easy to shop!
Michael
4/17/2013
I received the Hitch on time. I was easy and very easy to install. Can not be easier than that. The hard part was to remove the reflectors. After remove them, the installation was 1-2-3-4 and buum. The wiring was also easy. The etrailers video made it really simple, if you follow it step by step. BMW dealer did asked me $ 1127 plus tax. With etrailer its cost me less than $ 300. Great deal. Honestly I didnt plug the trailer yet to verifiy the system yet
Philippe
4/17/2013
I ordered the hub kits and wheel & tires for a homemade trailer. the parts fit perfectly. Great price.The tires even had air in them. The only con would be the caps they bend real easy. But for half the price of most retail stores. You cant go wrong.
Rodney
4/17/2013
I was extremely impressed and appreciative of your associate Dana at extension 371 that she went out of her way to inquire about my questions and call another source to confirm. She promptly took my payment and made certain it would be shipped same day and it was. I have other items I will be ordering and definately will contact Dana again. Thank you Dana!
Roger
4/17/2013
I was amazed at how much assistance can be provided via your website, making my decisions and ordering parts specific to my vehicle so easy.
Sal
4/17/2013
Excellent service as always.
Scott
4/17/2013
Experience exceeded my every expectation.
Walter
4/17/2013
Awesome service! ! Thank you.
Brenda
4/16/2013
Very helpful,good price.
Bruce
4/16/2013
Courteous service...Fast delivery...Hitch bolted right on to my 1995 Honda Accord.
Dave
4/16/2013
It was a very positive experience shopping with E Trailer, both with a phone order and later with an on line order. It was nice dealing with a live person who was knowledgable. And the shipping was fast and reasonable. Im definitely a satisfied customer.
David
4/16/2013
Amazing, blazing fast delivery on this order. Standard shipping and next day delivery cant be beat.
Donald
4/16/2013
Great products and service!
Donnie
4/16/2013
Very happy with the quick and free delivery. As for the hitch, it bolted on with in 5 minutes.
Doug
4/16/2013
After some minor waiting, everything fell into place-delivery fine packaging a little rough for heaviest pieceto be expectedparts went together as illustrated in print and video-overall, greatly pleased with service and product-edf
Edward
4/16/2013
Titan Brakerite Sd Adapter For Ford/chevy Integral Brake was ordered for my Titanium 5th wheel to communicate between my 2011 GMC controller and the electric over hydraulic brakes on my trailer...............It worked PERFECTLY.
Gail
4/16/2013
Most excellent service. Pat is a pro. A service rep. at Fulton company gave me your website.
James
4/16/2013
Great experience
Jeffrey
4/16/2013
I like the web site and that you can search for any/all parts for your specific vehicle, a big help in electrical parts. Shipping from their warehouse was fast. The hand off of package UPS did to the U.S. Post office added 3 days to delivery. Not fault of eTrailer! Will continue to shop here for my trailer & van parts, pricing beats many others.
Mark
4/16/2013
Great web sight, easy to find things. Fast shipping.... Great!!!
Robert
4/16/2013
The rep was very helpfull.
Robert
4/16/2013
Love shopping at E-Trailer. My order go out fast and always delivered on time.
Thank you E-Trailer
Ronald
4/16/2013
The Curt Hitch is well built and fit perfectly. eTrailer shipped my order quickly and I had it installed in no time thanks to the great instructional video. I plan on using eTrailer to buy more accessories for my Forester
Thomas
4/16/2013
fast and on time great to work with.
Tracy
4/16/2013
My experience with Jason C. was good and he fixed the problem i had.......... thank you alan
Alan
4/15/2013
etrailer will from now on always be the first place I go for anything for my truck and RV. If they dont have it-it does not exist. Got all my ordered items quickly and packaged well. Some items were close to 200lbs. Love the free shipping guys!!!
I can tell you that without your instructional videos for the hitch rail installation, brake controller and tube steps, the installation would have taken much much longer. Manufacturers instructions are not exactly easy to understand or acccurate. You guys are great kekep it up!
Amy
4/15/2013
You guys are awsome! No complaints, great communication and products were as described. Loved the info on your website, which made installation a breeze. Thanks again and will use you and reccommend you withour reservation.
Barry
4/15/2013
Very impressed. Outstanding communication once the order is placed. Called support and was very pleased with the experience. Parts were outstanding. Videos are fantastic. Highly recommended.
Charles
4/15/2013
My hitch arrived without a hitch
This is a great company to deal with. My hitch arrived quickly and I received multiple updates from this company all along the way.
It was a very good transaction.
Daniel
4/15/2013
Everything was perfect and came a day early, what is not to like.
DON~~~
Don
4/15/2013
Awesome service!!!
My order was expedited and shipping upgraded at no cost to me.
I expected my order in 3-5 days but received it next day.
Wow!!!
Doug
4/15/2013
Excellent service. Just plain excellent.
Heinz
4/15/2013
Ordering was smooth, communication was great and the item arrived on time. Installation was easy.
James
4/15/2013
Rebecca N was very helpful. She answer all question, was very friendly. I would shop here again.
Janet
4/15/2013
As always, easy site navigation, easy ordering, shipping info available quickly with great communicative updates and quality goods! Always a pleasure to buy from etrailer.com!
Jeffery
4/15/2013
Had a lot of problems with the parts but dont think it was the fault of etrailer. In fact etrailer was very friendly and helpful and patient through the whole thing.
Jerry
4/15/2013
super fast,great place to do bussiness.
Joseph
4/15/2013
this part is perfect. can finally pull my trailer without worry.
Keith
4/15/2013
You have done a great job, I have allready refered you to two of my friends.
Mike
4/15/2013
Awesome service and super fast at getting it shipped !!
Neil
4/15/2013
It was more than I expected THANK YOU
Pim
4/15/2013
Everytime I order from e-trailer.com, the items are always on hand and are shipped within a day, I am very happy with e-trailer and would recommend everyone to use them. I will order from them agian in the future for all of my trailer needs. Thanks e-trailer.com.
Robert
4/15/2013
Very happy how well you kept me informed on my order
Wesley
4/15/2013
Great service! I called back to change my order
and my salesperson was friendly and very
accommodating and helpful on tips for the
hitch I was ordering. Thank you.
Andrea
4/14/2013
Shipping was fast, instructions were clear. Very good experience.
Charles
4/14/2013
The site is great and the people are the most helpful I have found in a long time.
Chuck
4/14/2013
Installation was pretty straightforward. The factory harness under the rear bumper was a little tough because of the existing plastic clips. Everything else was straightforward. This is my third etrailer product and I am very satisfied with the products. Thanks.
Clint
4/14/2013
Easy shopping with plenty of additional information about products. Fair prices and good service. Really appreciated the follow up emails notifying me of the shipping dates.
Will certainly buy for them again.
David
4/14/2013
Any idiot can install this hitch! The only problem was I did not have the right drill to screw in the ground wire for the wiring, so I went to the neighbors house and borrowed his, which again any idiot can install that too! The dealer told me it would be $600. installed for the hitch. Less than $160. TOTAL later Im a happy camper. I highly recommend etriler!!!
Gregg
4/14/2013
I ordered on Sat and they shipped on Sun. Now, that fast.
Ron
4/14/2013
Always quick to answer questions. Shipping is always quick and accurate. Products are top notch. Etrailer is the ONLY place to shop for towing equipment and accessories. Thanks!!
Cherie
4/13/2013
Wow.placed my order two hours ago and it already shipped.first I received a confirmation email.then a
confirmation email stating my order was in the warehouse I really liked that.then in less than two hours my order had shipped and this was on a Saturday.amazing so far so good.
Dan
4/13/2013
My experiance was good . Every thing went very smooth for me. Was easy to find what I wanted and checking out was a breeze also.
Douglas
4/13/2013
wonderful people great help making a choose with my winch will call again for help with my trailer needs.
thanks very much..
Edward
4/13/2013
I like the selections I had. The prices were great. I will be shopping here when I need more products for my truck
George
4/13/2013
Great products, great shipping, showed up a full 2 days ahead of schedule.... Will continue to buy at etrailer.com, im a happy camper!!!
Kent
4/13/2013
Alisha G. was very helpful in finding the trailer tire I needed along with the rest of the process! Fast shipping and great product! Liked it so much Im ordering another one.
Wish I ordered two to save on shipping.
Kim
4/13/2013
Very customer friendly. Shipped out the same day as ordered. Would recommend to family and friends. Videos were very helpful and appreciated. First time customer who will be a return customer.
Matt
4/13/2013
Wow it was so easy. I received the rims and tires right on schedule and they look great! I had checked all the retailers within a two hour drive and nobody could beat your prices.
Thanks etrailer
Mike
4/13/2013
Great experience. You guys had my hitch and wiring here before I was expecting it. Now we can pull our quads this weekend upstate. Thanks.
Patrick
4/13/2013
HOLY CRAP!!!! Your site is so easy to navigate and find just what I needed. It was so easy and for such a small part. Whenever I need trailer parts in the future I know exactly when to find them. Shipping was over the top fast, my ice cream didnt even melt before my parts were at the front door. Thanks guys, keep up the great work.
Roger
4/13/2013
It was a very good experience. Lexis did a great job and knew just what was needed . I will order again when needed.
Thanks
Roger
4/13/2013
I recommend e trailers to anyone. Quick delivery , and a very easy installation. Love the OEM pigtails. Easy plug and play.
Rusty
4/13/2013
Superb experience. Very happy and would recommend etrailer to others. I ordered a trailer hitch for my 2012 Equinox. Although the instructions were not quite right for my car, all the parts needed were available in the kit and so I was able to securely and easily attach my hitch to my car. It looks great!
Also thanks for speeding up the delivery to me, at no additional cost to me.
Syd
4/13/2013
My experience with etrailer was exceptional. When I started to install the nerf bars one of the bolts broke at the weld. I contacted etrailer and they contacted the supplier who shipped out a new bolt plate. I received it the next day and completed the installation. Etrailer did a wonderful job getting the part shipped to me so quickley.
Wayne
4/13/2013
Easy Installation and works as described.
Benjamin
4/12/2013
Your site is incredible. I searched for a hitch and all the photos of the hitches and the way they would look on the vehicle were so helpful. The tutorial video on how to install the hitch has saved me so much money and help build my confidence. My kids think I can do anything. The prices are very competitive and the service I received from Nik M CS rep was amazing. Thank you so much!
Darrin
4/12/2013
well done in a timely manner
Dennis
4/12/2013
Top Notch Service from this Dealer.
Ordered the Swagman XC - 2 Bike Rack Platform Style Bike Carrier, expecting at least a week for the Shipment for arrive. Two Days and it was on my Doorstep !
Douglas
4/12/2013
That was easy and fast and reasonably priced with shipping cost below most others. I havent received the product yet, but my experience so far is top drawer. I will certainly check etrailer.com for any of my future trailer/towing needs as I have five different trailers, for my for my farm and personal needs, that I am using and maintaining. Thanks etrailer and Nathan S.. Fritz
Fritz
4/12/2013
The guideposts came last night and I installed them in less than 1/2 hour. Came as advertised. They were undamaged in original packaging. Delivered on the estimated date of delivery. Great job!
George
4/12/2013
Great service, large selection, good prices plus excellent customer service.
Gerry
4/12/2013
Awesome customer service. Awesome products. Hitch fit my car perfectly and was extremely simple to install. Very straight forward. Looks great on my car.
Jacob
4/12/2013
a great site, easy to find what I wanted
John
4/12/2013
Tire arrived as pictured and described on website.
They upgraded my shipping..no charge and I received a couple days after ordering. Cust. Serv. was excellent.
Thanks guys..I will order again.
Kevin
4/12/2013
This was the best EVER!!!! Quality customer service and speedy delivery!!! Will definitely order from here again! Totally satisfied!
Lindsay
4/12/2013
Information provided on a inquiry resulted in placing
an order with e-trailer. Having the question answered
helped me find the replacements parts I needed.
Other suppliers should pay attention to your ability
to assist customers quickly.
Thank you
Paul
4/12/2013
great service and arrived within a couple of days.
Rich
4/12/2013
I ordered I received info on my shipping right away. I knew what was going on until my item arrived good job
Robert
4/12/2013
The product looks great and was very easy to install. I am very happy with my overall experience with etrailer.
Ronald
4/12/2013
eTrailer has great products at a great price. Shipping and notifications are excellent. Its been a great experience!
Shaun
4/12/2013
everything arrived on time ,all there great shape could not ask for more
Thomas
4/12/2013
Had a great experience. I ordered some tough to find replacement hardware for a Thule bike rack and etrailer had everything I needed. I appreciate that I was able to just order each piece of hardware that I needed at a good price without having to buy some kind of hardware kit. I received my order less than 5 days after ordering. Will definitely use the site again.
Tom
4/12/2013
Im from Saudi, this is my first time to buy online.
I bought 2007 Chevrolet Suburban imported from USA with no Transmission cooler.
Transmission coolers are popular in Saudi because of the hot climate.
Things look encouraging.
Thank you.....
Ali
4/11/2013
eTrailers has been simple and helpful on both orders I have made. The communications received throughout my orders has been great. Quick turnaround from the time of my orders to the deliveries arriving.
Dennis
4/11/2013
Fantastic. Everything arrived ahead of schedule, all parts included, and well packaged. Customer service was great. When the time comes to do my other trailer brakes, I will be contacting you.
Dennis
4/11/2013
Easy to deal with. Great shipping. Totaly fine
Edwin
4/11/2013
Good price
Jesus
4/11/2013
Parts were received quickly. Quality is great and the price is better than any local stores. Will continue to use e-trailer for my trailer and towing parts.
John
4/11/2013
Delivery was fast and all items were as shown. I will order from them again. The installation video was very nice to see online. When ordering mirrors, order 2 they dont come in pairs, as I found out when the package arrived.
Mark
4/11/2013
Fast and accurate! Also the installation videos helped out a lot.
Matthew
4/11/2013
Great communication, fast shipping, online instructionsdidnt need, but added a degree of confidence, easy installation.
Mel
4/11/2013
Excellent buying experience. Product shipped the day after I placed the order and was delivered in great shape heavy boxes on the date predicted. Received e-mail notifications of purchase and shipping, including delivery date. Thank-you etrailer!
Rickie
4/11/2013
The hitch came in 2 days. Very nice product. I had it on my car in 45 minutes. Very happy !!!
Roddy
4/11/2013
Reliable and great customer service.
Rodrigo
4/11/2013
Your hitch, wiring harness and instructions were great. We received the hitch yesterday and installed it today. I ran the black wire from the front to back first. Only had one set of ramps, so elevated the front of the van first and ran the wire as far as I could, then turned the van around and backed it up on the ramps. I made the battery connection and just left the fuse out till we completed bolting on the hitch. Our 2013 Caravan had a resonator on the tailpipe which made accessing the bolts on the passenger side fairly difficult. I also ran the 4 wire flat cable thru the stow&go area, thereby it will not be exposed to the elements. Hitch looks great & the lights worked to my tester. Thanks for saving us $350+ under dealer quote!!!
Ronald
4/11/2013
The most helpful and polite sales person Ive meet. Your website will be the first I visit. Thank you Jan.
Walter
4/11/2013
Pat was A 1 would buy from you again
Alan
4/10/2013
Jason was very helpful on the phone when I was placing my order. The product arrived very quickly.
Darrell
4/10/2013
I couldnt be happier with E-Trailers ordering process and the ease of finding the right products fast! Thank you for the prompt order confirmation and the speed of shipping.
Dave
4/10/2013
Wow finally a company with quick response time to get your order out. This was must first time but not my last. I had to call and cancel one part and it was like the best conversation i had with a customer svc rep or but more important they actually knew what to do. I hope i never need parts again but you know RVs. At least i wont cring to call E-trailer. Thanks Guys
Dudley Ewald 2007 gulfstream Prairie Schooner
Dudley
4/10/2013
First time buying from you folks and I am glad I did. Bulldog 3500 Electric tongue jack took less than 20 minutes to hook up, works awesome!! Replaced all trailer lights with LEDs all worked and looks Awesome.. Already planning my next purchase!! Thank You etrailer....
Edward
4/10/2013
Great i got my parts quick ordering was easy and the order was all correct. Thank you
Imon
4/10/2013
Etrailer had the most updated website, communication was great after the purchase, shipping was timely and I will do business with you again.
Jeffrey
4/10/2013
Great customer service!!!!! I felt like they went the extra mile to accommodate my needs.
Mike
4/10/2013
Grate job by all
Albert
4/9/2013
I am absolutely satisfied w/my order and the etrailer lived up to the GREAT reviews I read. NO COMPLAINTS at all and I plan on using them in the future whenever possible. Quick service and great products!
Charles
4/9/2013
This is a good place to shop for parts needed for towing.
Debbie
4/9/2013
Nice product. Fit perfectly under my Tundra.
Dennis
4/9/2013
John took the time to e-mail me to say shipment would be delayed. He didnt have to do this and he also pointed out that another product was available that woul work. Very appreciative since my order is now on its way instead of next week.
Douglas
4/9/2013
Fast, easy, lots of information on products.
Edmund
4/9/2013
I was having trouble submitting my on-line order. I then called e-trailer customer service, Mark , who handled my inquiry was very professional, and knowledgeable took my order over the phone and preceded to follow through with emails of my order confirmation. I had a very good experience with e-trailer.
Fred
4/9/2013
They know their products and R very easy to deal With great job
George
4/9/2013
You folks do a great job in communicating with me.
Hillel
4/9/2013
Fast friendly service. Will buy from again.
Jason
4/9/2013
The website was easy to use and informative...but the customer service was what would bring me back to etrailer.com.
Jason
4/9/2013
Had what I needed, good price, good instructions, easy to order, only thing negative is poor tracking of shipment. I dont have a clue where it is between here and Wentzville.
Larry
4/9/2013
Etrailer.com is the BEST company if you are looking for any type of trailer, carrier, or adapters for your car. I live in Hawai?i and was expecting my bike rack to take forever, since I paid opted for the cheapest shipping still not so cheap, but I?m used to it since we are so far, but to my surprise it was here within a week! The box broke during shipping and one of the aesthetic parts ended up being cracked. However, I emailed etrailer.com and they were quick to send out a replacement part. Service was quick and associates were friendly. I researched many racks on this site. Because of etrailer being so thorough with videos and chats it took me a while but it was worth it. I am VERY Satisfied with my Softride Element Tow Hitch Bike rack. I reccomend and have already done so etrailer.com to anyone who asks about my bike rack or anybody that is looking to buy any type of trailer or carrier for their car. I will definitely use them again!
Laulea
4/9/2013
great
Leona M
4/9/2013
very fast delivery..upgraded me for free..awesome site!
Mark
4/9/2013
Very fast
Michel
4/9/2013
So far so good order shipped quickly, proactive customer service. All is well will add more when the part arrives!
Michelle
4/9/2013
Very friendly and real helpful. I could not finw what I needed and sure enough you filled the bill. Very fast. Thanks I will keep this place marked as favorites.
Paul
4/9/2013
You have the most informative and easy to navigate web site...thats why I ordered from you. Web design pays!
Roger
4/9/2013
This will be the ONLY place I go for anything I need for my trailer. Fast shipping, great prices, and a great ion of items. What really sold me was the product videos. Its nice to be able to see what you are buying in action, so you can be sure that the item you are getting is the item you actually need. Pictures arent always enough. Although I never actually spoke with customer service, there was certainly no lack of email updates on the status of my order. No wondering when its gonna ship, etc. Great store. I will be ordering again.
Ryan
4/9/2013
Fast shipping that was inexpensive the trailer connector fit perfect and was inexpensive highly satisfied went back to oreder more stuff. Buy your trailer parts and accesories here.
Arthur
4/8/2013
These guys and gals are the best. I have ordered several times from them, they know what they are talking about and have always been very helpful. My wife Linda and I will only use E trailer for all of towing needs. Butch Elzey
Butch
4/8/2013
I could not be more pleased with the ordering process. All questions where answered quickly and within one hour I received confirmation that my order was shipped. Wow!!!
Daniel
4/8/2013
Very friendly and knowlegeable people to deal with. Just placed my 1st order and is scheduled to ship the same day with the delivery in 2 days from today. Also, they are honoring their 110 price match on my purchase.
So far Im very impressed and will be placing an additional $3-400. in orders to complete my electric / hydraulic trailer brake conversion from surge brakes project.
David
4/8/2013
Item was exactly as pictured, fit as expected shipping was fast although I missed having tracking information with US postal shipping.
Don
4/8/2013
Truely a great experience. Fast shipping, good commnication, simple tracking and all products as expected.
Frank
4/8/2013
easy shiopping fast service
Jon
4/8/2013
Ordered the Tekonsha Prodidgy P-3 brake controller. Order was very seamless, product shipped quickly. Would definitely recommend e-trailer.com to friends.
Kevin
4/8/2013
Great service! Good assortment of product with a good assortment Of price points!
Lynn
4/8/2013
Easy website to navigate and find what you need. Great follow up on providing order status and expediting my shipment
Michael
4/8/2013
Extremely helpful staff when I ordered. Thourough, professional,and friendly. Even provided her name if I needed to know who took my order. Will certainly order from etrailer again in the future and recommend to friends.
Michael
4/8/2013
I installed the hitch and trailer wiring harness on my 2011 Porsche Cayenne over the weekend. The directions and video for the VW Toureg were very helpful but there are some body panel removal differences between the two vehicles that makes some of the disassembly different then whatt is in the video...the wiring harness was very easy to instal per the directions. The only thing I am disappointed in is the weld of the 2 sguare receiver tube that you can see from behind the vehicle...it was not welded in sguare so it looks a little crooked when you view from behind the vehicle...needless to say I installed on a very expensive vehicle and this is a disappointment and annoyance as I wanted it too look as good as possible.
Mike
4/8/2013
Great service- total satisfaction!
Rick
4/8/2013
Second time Ive placed an order and had no problems
Steve
4/8/2013
This is the 2nd time that I have purchased a receiver hitch from etrailer. Both times they ship immediately and communicate well. Since they guarantee the lowest price, why buy anywhere else?
Terry
4/8/2013
These are great people to do business with.
Items exactly as advertised, rapid responses,
quick shipping, and hold on to your hat folks
realisticly priced shipping.
What else can you ask for?
Ill definatly be a repeat customer.
Timothy M.
4/8/2013
The ordering was easy and I immediately got an email saying they received my order and how to track it. I received my hitch within 1 week. Excellent service!!
Toni
4/8/2013
I put the product together and I didnt have any issues. I am satisfied with the product.
Wayne
4/8/2013
This was my first time ordering a part for my car I found Pat S in customer service very nice and explain other parts to compare .I told her I would consider e trailer for a part in the future. Thank you
Wendy
4/8/2013
I have been nothing but super satisfied with this company. They have online videos, live help who know their stuff. Free shipping over $150.
I needed something right away and Lexus got it to me when I needed it.
TRY THEM
Beverly
4/7/2013
The product was as advertised, very fast / free shipping, and the best customer service. Thank You!
Brandon
4/7/2013
GREAT Customer service and follow-up. I will definitely use this company again AND recommend it to others.
Carolyn
4/7/2013
fast deliver to Canada good video on how to install would buy from them again 5 star service
Darrell
4/7/2013
Fast delivery and installation went off without a hitch. Video was very helpful for folks like me.
David
4/7/2013
I cant believe my order shipped same day on a Sunday! You guys rock!
Henry
4/7/2013
Quick, easy, very complete inventory. The web site was all that and with the easy check out and delivery, it was even more. I didnt need my stuff in a hurry, so I took advantage of the low cost shipping. But Im sure that if I needed it in a hurry, there would be no issues with getting it to me.
Thanks etrailer.com for making this purchase simple.
Jim
4/7/2013
Thank you for the hitch I bought for my 1994 Camaro .I was worried how it would look on a sports car. Turned out GREAT. Installation went very well by following directions,The factory dual exhaust was no problem at all. Thanks again.JG
Judy
4/7/2013
Very good service, I received everything that I ordered in a timely manner. I would recommend this company to a friend!
Martin
4/7/2013
Everything went well with this experience.. Good communication, very fast shipping and everything fit like factory parts.. Thanks
Michael
4/7/2013
Not only did I find the cheapest deals on this site, the process of shipping and tracking the progress was perfect. I can guarantee this is the sight I will come back to for future needs. Already saved in my Favorites tab!
Nicholas
4/7/2013
Outstanding, I ordered the tire and rim on a Sunday afternoon and by 7pm that night I received an email telling me my order has shipped already. great service thank you
Theodore
4/7/2013
I got it done, took about 4 hours start to finish, had to view the video twice thank you for the video.
Not enough detail in the written instructions to fully understand.
Had a tough time with the pull wire and the spacer and bolt more detailed instructions would be good with that part, then the spacer taped to side of the hitch was too thick, could not get the bolts on the other side near muffler, had to remove spacer and use one 1/2 as thick. Its all installed properly now. Mainly Id request better drawings with more zoom in of the details of that passenger side work
Wes
4/7/2013
Very Knowledgeable Staff. Web site videos were helpful in selecting what items to purchase
Bryan
4/6/2013
You done a good job.
shipped 4/3/13 recived 4/5/13
good work instaled in about 1/2 hour
THANKS Works good
Charlie
4/6/2013
Etrailer is a top rated company by me for ease of ordering and fast shipping. Every item I have purchased has been good quality.
Donald
4/6/2013
Wayne was the most helpful associat I could have hopped for. He knew exactly what I needed & asked the right questions so we could get hime the information to be certain we had the right parts. Thank you so much Wayne. Cant wait for the brakes to get here so our mechanic Ro can get them on our 5th wheel & we no longerr have to be concerned about braking on downgrades.
Elizabeth
4/6/2013
I was totally pleased with my experience with etrailer.com. Let me just say, my wife and I order different things online, most experiences have been tedious at best if there was a problem. In this case, it was my fault and Calvin handled the problem and was great.
Jeffrey
4/6/2013
Great product line, great prices, great service, free shipping, nice people. They got it all.
John S
4/6/2013
I am very impressed with the promptness of this company. This was my very first time ordering something from this company and the item I purchased wasnt pricy but etrailer made me feel as if my order was very important. I immediatly recieved e-mails letting me know the status of my order and tracking information. I give them an A+ on customer service. I recommend them highly.
Kristine
4/6/2013
Just received my Swift Hitch back up camera. I LOVE IT!!!!
It is so easy to use. Instead of having to get out of the truck a half a dozen times to see how far left or right or back or whatever.....I merely look at the monitor and adjust myself without ever getting out of the truck! Such a time saver and I dont have to bother anyone else to hook up and GO!!!
Nancy
4/6/2013
So far my experience has been great.I dont think I have ever had such fast service,or been so kept up to date on whats happening with my order.Thanks etrailer has great service
Pam
4/6/2013
Excellent all the way.
Thom
4/6/2013
My order was received and shipped quicker than I anticipated which made me very happy. I was glad to received confirmation of it being shipped so that I can track the order. I am very pleased and I will return for any other additional items that I may need.
Antoinette
4/5/2013
WOW AND WOW!!! Ordered in the evening, had to call in the next morning and change the order, and they still arrived the day after that.
All items in stock, best price anywhere, delivered almost instantly, and the product exceeds my expectations....it doesnt get any better than that!!. Thank you for a great experience.
Brian
4/5/2013
Item RP50064-58 base and rail quick install kit worked perfect on my 2009 Silverado 1500. Definitely will shop etrailer.com again.
Carl
4/5/2013
Great online purchasing experience.
David
4/5/2013
Very pleased with the level of customer service Mike S. and the timelyness of the order being shipped.
David
4/5/2013
Really appreciated the professionalism from the salesman Calvin W. and the prompt delivery. The product appears to be exceptional - just as advertised. Havent done the installation yet will send an update about that but wanted to thank you again for making this a pleasurable experience. So happy to find quality made in the USA!!!! Have already told numerous people about this site.
E Jim
4/5/2013
Awesome! Having a busy week,needed hitch and bike rack, ASAP. We all know how crazy family vacations can be. Great ion,and price,everything in stock,shipped same day. Telephone service just fabulous. Thanks Very Much! Will send photos soon of install. Thanks again!
Frank
4/5/2013
Always fast to respond to questions and verify orders. They are fast anyway but they treat repeat customers with higher level service by shipping your items to you faster.
Jason
4/5/2013
Website was easy to use and understand, all kinds of useful, helpful info to make sure you got what you needed. Follow up from customer service was fantastic.
John
4/5/2013
Good item fast chiping good price the best comunication ever tanks you.
Josem
4/5/2013
Ordering is easy and shipment is fast! Customer service has been exceptional!! Special thanks to Amanda R. for all your assistance.
Lauren
4/5/2013
Product received as ordered. Shipped faster than I anticipated.
Manuel
4/5/2013
What a great experience. Everything arrived in good time and order.
Michael
4/5/2013
Very easy transaction. received hitch within 4 days, professionally packed...great videos on installation.. would do business with etrailer again.
Ray
4/5/2013
It is always a pleasure to shop with E-Trailer. Service is great and the employee contact is wonderful. No need to look any further when shopping for anything trailer!
Ronald
4/5/2013
Everything looked good and arrived on time. The only thing was the brake drums wore 4x4 holes in the packaging, not a big deal but could have lost other parts though the hole.
Ryan
4/5/2013
Nicole is excellent. Took the time to make sure i had the right product. Fast service, received in 2 days.
Alfred
4/4/2013
Louis T was customer service agent. He was great, providing helpful advise and insight, The item purchase arrived in two business day, no problems with product. Package included easy to follow assembly/install directions. Overall expereince was very positive, not to mention best price and free shipping.
Don
4/4/2013
I think trailer.com is an excellent company. I have purchased their equipment on a number of occasions and their products are superior in quality and are easy to install. Customer service is awesome too! I would recommend trailer.com to all of my friends.
Ernest
4/4/2013
Shopping at etrailer.com is easy, just answer the questions you are presented with i.e. year, make, model, etc then choose from usually a variety of choices. Quality has always been high and I have aways been impressed with their quick delivery.
Gary
4/4/2013
Ive bought many trailer hitches and accessories from etrailer.com. They are the best! Great website that is very easy to navigate.
George
4/4/2013
ETRAILER IS VERY CUSTOMER/USER FRIENDLY. SENT INFORMATION ON SHIPPING AND TRACKING. COMPETITIVE PRICE
Joe
4/4/2013
I believe that I as a consumer I should get exceptional customer service from a person that is knowledge, polite and understands what product I need. That is excactly what I received on the 2 orders from Alicia G and Lexus G from etrailer. These 2 ladies were helpful and ensured I ordered what I needed and took the time to care about what I needed for my trailer. Thank you ladies and I will make sure I ask for one of you when I need another product from your company. Please commend these 2 ladies. Your boss should issue a Bravo cards to you both!!
Joe
4/4/2013
Ordered on Sunday and got it on Thursday. Excellent service considering where I live. Everything was exactly as advertised. Prices were cheaper on everything I ordered compared to local prices and free shipping on my order to boot! Very pleased and will definitely order from e trailer again.
John
4/4/2013
Kimberly D was top of the line to deal with! Parts seem to be a bit pricy but delivered on time and great service.
Manuel
4/4/2013
So far I have been really happy with the low prices and quality of service and the products provide via etrailers. The videos on installation or demo is an invaluable asset to making a decision to shop here.
Marcelo
4/4/2013
Bonjour a tout les acheteur etrailer...juste pour vous dire que je suis un client exxxxtremement satisfait, les prix sont super bons et la livraison tres rapide de plus le produit est de tres bonne qualitée.....merci a ETRAILER..........................
Martin
4/4/2013
good as long as my order shows up
Mike
4/4/2013
Your sales people were very helpful and courteous !! Thanks !!!!
Pat
4/4/2013
I purchased the Curt 111333 package and it arrived today. I decided to install it immediately and it was so easy. I have a 2013 Chrysler 200 Limited and although the instructions say to the exhaust system it was not necessary. I measured the width of the hitch and the clearance under the car and it appeared it would fit without lowering the exhaust system. You just need to tilt the hitch a little when lifting it into place and save yourself the effort of dropping exhaust pipes. Installation took about a half hour. I backed the car into the garage onto a couple of short 2x6 pieces of wood just to have a couple more inches of clearance under rear of the car. This was perhaps the easiest install for a product of this type. There is about 1/4 clearance between the hitch and the rear facia. It is nice clean fit under the car. I am very happy with the product and with the ease of installation. Thanks, nice product.
Richard
4/4/2013
Quick response and they keep you informed about your order.
Rick
4/4/2013
Fast shipping, excellent customer service, wont hesitate to order again. My hitch was ordered from the factory and the estimate was about ten days. Shipped in 3 days. Excellent service. Thanks Ellen
Ronald
4/4/2013
I am a return customer, having purchased a hitch and wiring set-up before. I like the model specific search feature. I got free shipping, which is always something that I look for. I had questions about the tow bracket that I purchased, which took about 3 or 4 calls I kept having additional questions, and each time I was told to call again if I had any more questions. I did not feel like I was being treated as anything but a valued customer. I had a good feeling when etrailer showed up in my google search, and have an even better feeling after this purchase.
Scott
4/4/2013
If you can plug in a lamp or turn a door knob you can install this brake controller with no problem...great product. Top notch service. …
Scott
4/4/2013
I am satisfied with the ease of completing my order and the speed in which my order was shipped.
Todd
4/4/2013
We absolutely love the Denali license plate we ordered from e-trailer!! It looks great on our truck!! The quality is outstanding!! The service we received from e-trailer was amazing! Would definitely purchase from them again and will recommend them to others as well.
Wendy
4/4/2013
I love the product it is really nice an fast shipping...great people..
Will
4/4/2013
The price of the Hitch was great and the shipping speed was just as good. The unit seems to be well crafted and should do the job it is intended for. Install was very easy. If ever I need other items that etrailer carries, I will certainly shop here. Thanks
George
4/3/2013
Quick & easy
George
4/3/2013
We have looked everywhere for a lock for the tailgate of our truck, even asking our local body shop. E-Trailer is the only place we found exactly what we were looking for. Shipping was reasonable as well. Thank you for your easy to use, easy to order website.
Jeff
4/3/2013
I think you guys are great. I have shopped with you all more than once and it has always been a pleasure. Everyone is so professional, nice and,courteous. My order has always been right every time . Thanks
Joe
4/3/2013
Good price and ship fast too .Fits good too
John
4/3/2013
GOOD COMMUNICATION ABOUT ORDER AND SHIPMENT, AND QUICK SHIPMENT OF PARTS.
Larry
4/3/2013
I ordered the Redline trailer fenders for my boat trailer after one of my current ones cracked. I actually called and spoke with Lexus and she was able to answer my questions and place the order. Since I work about 15 miles from their office, I was able to pick the fenders up the next morning. When I got home, I placed the fenders on my current mounting brackets and they were a PERFECT fit. I was very excited that I did not have to remove my current brackets and use the brackets provided I would have had to buy additional hardware-U-Bolts.
I will definitely order from etrailer.com again!!!
Thank you for answering the customer questions online and providing the correct dimensions in your illustrations!!
Ralph
4/3/2013
I THINK THE SERVICE I GOT OVER THE PHONE WAS OUTSTANDING VERY POLITE AND RESPECFULL AND HELPFULL I WHOULD RECOMEND ETRAILER TO EVERYBODY
Richard
4/3/2013
Very helpful. I didnt know what I needed as far as part number. Had to be tracked down by etrailer. Did a great job if item I get is correct. Just ordered. Shipped already. Fastest ever and I order a lot online. Pat personable and very customer service oriented. Pleasure to deal with her. Order experience great. Will see if it all ends that way. Will change review if not.
Richard
4/3/2013
Great product great service great price. Couldnt ask or expect anything more. Also, the review installation video was exceptional level of service.
Robert
4/3/2013
2nd time Ive ordered a hitch from Etrailer. first was for a Toyota Camry. Top quality and installation was as easy as claimed, 1/2 hour install with no drilling. Great product, great company.
Stephen
4/3/2013
great
William
4/3/2013
I purchased GMC Sierra Custom Towing Mirrors. They fit perfectly and work great. They were easy to install and they look wonderful. Thank you for your quick, efficient service. I would order from you again. I am 100 satisfied. 04_02_2013
Anne
4/2/2013
So far so good cant say anything bad yet. Hopefully my stuff comes in soon.
Anthony
4/2/2013
Great Service & Price
Brent
4/2/2013
Outstandingly responsive service. Very reasonable shipping rates. Great order tracking. Thank you!!
Christina
4/2/2013
I am very happy with the service i recieved from etrailer. I ordered late in the afternoon. I was supprised to see the order shipped that same day. Very good experiance. Thanks to everyone at etrailer.
Michael
4/2/2013
Wow this is the second item I have purchased from etrailer. I am very happy with the roof rack and my tow package I recently purchased also. You cant go wrong with etrailer !!! They rock !!!!!
Pamela
4/2/2013
Exactly what I wanted. It saved me over $100 as I would of had to buy a complete pigtail from dealer. dealers price $143
Thanks!
Paul
4/2/2013
I have found items easily on the website, and the communication after the transaction are helpful to know when to expect delivery
The items I purchase are reasonably priced and of good quality.
Ron
4/2/2013
I had a great experance at E Trailer.com.
Ellen was just great, I had to change my order
She got things changed quick and easy,no
problums,Nice company to work with.
Ronald
4/2/2013
Quick response after ordering. Received on the 3rd day ater ordering. Installed wiring harness, checked for problems and everything worked perfect.
T.j.
4/2/2013
Great online shopping site, great vidoes on how to projects, and super fast shipping, I will buy from again .
Billy K
4/1/2013
fast ship and fast install. this is the second hitch from these guys and have been good so far. this order had a damaged box by the time it showed in florida, and was missing the draw bar. no big deal one call no questions just shipped it with no hassle. would recommend this company to others and I will continue to outfit my vehicles from etrailer. for install straight forward with no hangups, directions said to remove muffler from hanger and this was not needed to complete, I will add pinch nuts after I retighten in a 1000mi or so as to make sure its tight for life. thx etrailer…
Bruce
4/1/2013
I am so pleased with your company that I would recommend it to anyone. Phone person was very nice and helpful and I am so impressed with how your tracking information is. I wish everyone would do that.
Carol
4/1/2013
Very good service from this company. Product is well made and arrived when promised. Will do more business with them!
Dave
4/1/2013
Etrailer first time i ordered and will be back these people bent over backwards to help me cancel a item i ordered by mistake didnt need and no problem they were able to cancel it.
very polite Stefenie was a pleasure to deal with very profinal
Gary
4/1/2013
Great communications, fast shipping, the correct parts were sent, and easy to follow instructions and installation. What more could one ask for?
Jerome
4/1/2013
UPS delivered Friday afternoon and I spent approximately 1-hour preparing and installing. Thanks for providing everything needed. Especially the wire used for fishing the bolt and rectangular washer into the frame channel. Extremely pleased and a breeze to install with the right tools. Even for a guy thats 65.
Michael
4/1/2013
E trailer is the best source of ANY vehicle related product. The service is exceptional, the tracking is well updated, and the product information are sufficient! Nice work guys! Its your hardwork and dedication that made customer such as me to keep on coming back for more!!
Patrocinio
4/1/2013
Rebecca was great at finding what I needed for my vehicle. Very professional and actually cared about finding me the best cost effective solution plus getting it to me on-time. Regards, Rob
Robert
4/1/2013
Great prices and good products. Not a big fan of my package being shipped US mail, takes a while and there is no tracking. But I am completely satisfied with my purchase.
Brandon
3/31/2013
Website was very easy to use but I was unpleasantly surprised when I ordered my items on Thursday morning that they were not shipped until Friday night. All items at time of purchase were noted to be in stock. Im not quite sure why shipping 3 small items takes 36 hours
John
3/31/2013
I m a happy camper. You have provided me with what I need. Thanks
Larry
3/31/2013
excellant! easy and afffordable. thank you very much.
Leland
3/31/2013
fast & friendly, thanks
Richard
3/31/2013
Great product! Fit like a glove, easy to install. The hardest part was getting the factory plastic fasteners out!! Had to drill out the two on the top spacer slider just below grille and modify the parts-simple with parts in the garage. I only had to remove the front 4 of the fasteners on the bottom panel, and just ped it, it just hung there while I installed the hitch receiver. Receiver slid right in on top of the frame and rested there, no support needed!! See photos
William
3/31/2013
Speed of order was great .ordered in the PM on 27 was on front porch at 4pm on the 29. In Kentucky
Alfred
3/30/2013
Hidden Hitch#87626 for 2010 ford escape was a piece of cake to install,fit right in no problems looks great. Wiring harness#118551 was also very simple. The only thing i would suggest is to make the wires for threading the bolts for the hitch through the frame rails a little longer. Lets get the boat in the water!!!! Thanks................
Clinton
3/30/2013
My item arrived in perfect shape and It showed up on my doorstep A lot sooner than I expected.Good job Ill do business with you guys again
David
3/30/2013
gosh ! its hard to explain terrific customer service in a world that seems void of it. these folks stay with your order every step of the way, you are never in the dark once you order something. if you have a question, well, they give you the personal phone number of the person who filled the order to call and ask. short of them hand delivering and helping you install a product, i cant imagine who you could find that would be better to deal with.
Dennis
3/30/2013
I have been very pleased with the product quality, price, and efficient shipping.
F Michael
3/30/2013
Shopping is fine however, my order was shipped 3/27/13 and there is still no update on my shipment? Your tracking is not good at all...
George
3/30/2013
Great service.
Harry
3/30/2013
Great service, great products, very fast even for standard delivery, extremely helpful videos on all the products I bought. I couldnt be more satisfied.
James
3/30/2013
Great communication and fast shipping with these guys.
Jeff
3/30/2013
Just assembled the Pro Series Eclipse 4 Bike Hitch Mounted Folding Rack w Frame Mount Cradles for 2 Hitch and this thing is really heavy duty and well built. Assembly was a breeze, with a total of 6 bolts that took no more than 5 minutes to assemble. One the great things is the threaded hitch pin that, upon tightening, eliminates ALL wobble. Most hitch mounted bike racks wobble a lot. This one does not. Really sturdy. I threw my bike up on it and went for a ride over extremely rough terrain and the bike was steady the whole time. Extremely happy with this bike rack. Definitely recommended!
John
3/30/2013
The prices are great. When asking questions they get back to you in a timely manner. Offering free shipping on orders is always a plus. Etrailer will always be my first choice when looking for anything related to my vehicle or trailers.
John
3/30/2013
I have been very happy with each and everyone of the hitches that I have ordered form etrailer. And I already have told others about etrailer and I do know of one that ordered there........Thanks for such a good product at a good price as well.. Kevin Kirker
Kevin
3/30/2013
Quick, personalized service. There was an availability issue with my original choice and a representative contacted me offering another item that would work for me.Thanks.
Mark
3/30/2013
Thank you for the prompt shipment of the trailer hitch for our car!
Michael
3/30/2013
Thanks! The racks are superb!
Michael
3/30/2013
Wow.very impressed by this company! Uhaul claims if they dont have it then it doesnt exist.Im so glad your company had a trailer hitch for my 2000 Chrysler Grand Voyager. Great service and I received it the next day! Only took my husband 10 minutes to install.
Nadina
3/30/2013
Great service and web site. Fast shipping.
Randy
3/30/2013
This is my Second Purchase from etrailer. As with the first customer service was second to none. The hitch I ordered for my Toyota Avalon Fit perfectly and installation was a breeze. The installation process from start to finish took approximately 35 minutes. Thanks to everyone on the courteous staff for their help!!
Scott
3/30/2013
What a wonderful bike rack. Easy instructions, easy instalation. No brainer. Now thats what I call a bike rack, Take it out of the box and slap it on your car. The best part about the rack is the staps locking mechanism and the hub lever with the interlocking teeth. genius.
Stephen
3/30/2013
Laura H. was a pleasure to talk to. She was very helpful and made my shopping experience great.
Brian
3/29/2013
This is my second time buying from etrailer.com. Price is right, description is right, shipment is fast, and communication is great.
Charles
3/29/2013
The mirrors that I got for my 1996 Dodge didnt fit good, it moves to much. Yes i would suggest that the produce be adjusted.
Daniel
3/29/2013
I feel the company does fine business. From the time I ordered to the time it arrived, etrailer.com staff sent me shipping updates. Everything arrived in good order.
David
3/29/2013
great service . also the parts fit perfect .
David G
3/29/2013
I really like the efficiency my order was processed and shipped. I didnt know what to expect since this was my first experience with etrailer, but Im quite sure it wont be my last one!
Thanks everybody!
George
3/29/2013
I was very impressed with the service I received from etrailer. They took the time to answer all my questions about the new aluminum trailer wheels and tires I purchased. I researched the cost for hours on the internet and etrailer also had the best price. Delivery was very fast and so was the follow up to make sure I was happy with the merchandise and service. There are few companies Ive done business with who excel at customer service as well as etrailer. I would definitely recommend them. They have the best price and service hands down!
Jerome
3/29/2013
On time and as advertised.
John
3/29/2013
havent tried the product yet but the speed of shipping was excellent. t/y
Rick
3/29/2013
I received the parts very quickly, and all the parts where in the box. Great job by Etrailer, however, they used UPS which delivered my package to the wrong house. This is only UPS falt and not Etrailer. Great job by Etrailer..
Rodney
3/29/2013
The shipping was prompt, installation was a bit harder than I expected, and the cost was very competitive. All-in-all a very good experience
Thomas
3/29/2013
From the start, the purchase and delivery was so easy, free and fast. I really liked the new shipment tracking method provided using a physical map of product current location with the actual status. The detailed videos to install the hitch helped so very much and made my installation very, very easy. I did have a little trouble with the passengers side muffler being in the way but got it done by the great installation video!! Thanks eTrailer for a tremendous product and the very detailed installation videos!
Walter
3/29/2013
Great site, easy to navigate. Good advice and instructions. Very comprehensive inventory. Great prices and free shipping. Hard to beat!!
William
3/29/2013
Ive used e-trailer for all my trailering needs. Ive always been impressed with their customer service. Today they outdid themselves. I received a defective wiring harness. They are sending me an expedited replacement because Im a repeat customer.
I appreciate their loyalty to their customers and that is why their customers are loyal to them.
Highly recommended!
3/28/2013
Fast shipping, great customer service, and great pricing! Would highly recommend to others. I will be coming back here for more trailer needs again.
Brian
3/28/2013
Great prices ,speedy shipping, great products
C Menzo
3/28/2013
my experience with etrailer was more than satisfactory. They had exactly what I was looking for and shipped out within one day. Even though I opted for the least expensive shipping method, I had my order in less than one week. No negatives to report. Experience was GREAT. Thank you guys.
Charles
3/28/2013
My first experience with etrailer has been exceptional!! Their response was immediate, and they filled and shipped my order faster than I could have imagined. Even used their own initiative and found a faster service for free shipping. Was also pleased with the price. They are definitely recommended and I will check with them first from now on.
Charles
3/28/2013
great service
Dennis
3/28/2013
Very easy to order from the website. Great service and follow up for online sales. Better than most phone sales follow up. I will use etrailer again.
Douglas
3/28/2013
Great place to shop. I have purchased many items from e-trailer and always had a very good experience. I have and will continue to recommend e-trailer to friends.
keep up the good work, you are doing great
Hans
3/28/2013
dropped shipped part directly and arrived rather quickly.
Good customer service and communication.
Thanks
Jarod
3/28/2013
I would recommend dealing with etrailer.com for any trailering or pull vehicle needs. The product was easy to find, described perfectly, and ready to ship very fast! Definitely happy with them.
Kevin
3/28/2013
I swear this product can be installed by a 5 year old, extremely easy. Plug and play, and great video online and picture instructions. I have had 3 wiring kits from U-Haul and they failed every time. A great product. Great jobs guys.
Manny
3/28/2013
Good price, reasonable shipping, shipped promptly with plenty of e-mail follow-up on the order. Cant get much better than that.
Alfred
3/27/2013
Site was easy to use and was very pleased with the service and status updates on my order throughout the process. Great site!!!
Charles
3/27/2013
Thanks Wayne H.!!!
Your companys web site was the best and easiest to use out of the several that I visited today trying to find a trailer wiring harness for my 96 Civic. I called my order in just to make sure that nothing went wrong as I have plans to have the hitch put on the car on Thursday and will pick up the trailer and head south to Florida on Sunday.
Even though we had some technical issues and delays in getting the order processed, you were as professional, courteous and thorough as any CSR Ive ever dealt with on the phone.
I really appreciate your effort and the follow-up call and the email letting me know that the order has been shipped already. That speaks volumes about not only you, but your company also.
I dont expect to need any other items in this category in the future, but I wouldnt hesitate to urge anyone who needs similar accessories to skip the search and head directly to etrailer.com.
Keep up the great work, and thanks again!
Chip
3/27/2013
The staff were very helpful and the service was great.
Daryl
3/27/2013
Place the order yesterday morning. Received confirmation that my order was shipped the same afternoon and will be receiving within 5 days.
Edward
3/27/2013
Excellent service pending delivery as anticipated.
G Tom
3/27/2013
etrailer has everything you could possibly want for your trailer. I have placed several orders with you and the items have always been in stock and arrive in a couple of days. Shipping is super cheap also.
Gary
3/27/2013
I found exactly what I needed. The web site was easy to navigate, check-out was easy, the prices were quite fair and standard shipping was fast. — What more can you ask for?
Gary
3/27/2013
Mark was very helpful is assuring that I was getting the correct hitch and electrical unit for my new 2013 car . Was shipped out the next day. Just had it installed by a mechanic in a little over an hour. Looks great, but will have to test later.
Jay
3/27/2013
I ordered Brophy steps and hand rail from etrailer and received my order faster than expected. They saw that my order was being delayed and they stepped in and expedited and got the order to me fast, and in time for a camping trip. I received e-mail updates on my order as it was being processed. It only took minutes to install the steps and handrail on my camper. They are well made and very sturdy, I was afraid they would be flimsy and unstable, but I am very pleased with the product and my ordering experience with etrailer as usual. Thanks. I will be recommending this product to my camping friends for sure.
Lynn
3/27/2013
After some of the rave reviews I was a bit disappointed in delivery time. It will have taken two weeks to receive my order. Not that I could have done anything with it with snow still on the boat tarp.
I guess that a one week turnaround is the exception not the norm.
The website is clear to use and everything has pictures, and is well organized. There are videos of many products. Really cannot get much better,
Mark
3/27/2013
The product was exactly what I ordered. The shipping was extremely slow. It took nearly twice as long to ship, and Im only one state away! Improve the shipping speed please.
Michael
3/27/2013
This was my first time using etrailer.com. I could not be happier with your service and follow-up. . Prompt, competent, efficient & professional are just a few words that describe your company. It is refreshing to know a company with your values and mindset still exist. I will definitely recommend you to friends and relatives. Thanks again for a satifactory internet shopping experience.
Nick
3/27/2013
I ordered my first product from eTrailer a month ago. Since then Ive already made two more purchases. Excellent service. Shipping is really fast and fairly priced. Products are described accurately and priced to make them a good value. I would highly recommend eTrailer to any and all of my friends. Youve won a return customer in me. Thank you so very much!
Richard
3/27/2013
This was a very good experience of ordering a cargo bag. The man Mark l was very good at taking the order ,the price was good and received the cargo bag in less than 24hrs. What more could you ask for.. If I need anything else you carry will not hesitate to order from you.
Richard
3/27/2013
Great costumer service!
Robert
3/27/2013
I thought the service was very good he was very helpful and processed everything in a timely manner thank you for system me in my purchase
Steven
3/27/2013
You folks have been great! Initially, my particular tube cover was back-ordered for awhile, but that was fine. I was shocked that the white stripes were falling out of the flag, but yall replaced it quickly. Hopefully, the replacement will be of the new an improved variety. Each of the people Ive talked with were very polite and helpful. Thank you again for all your help, Terry
Terry
3/27/2013
Outstanding service
Thomas
3/27/2013
very prompt and everything was great
Tom
3/27/2013
The Husky Gooseneck hitch arrived on Tuesday as planned. It was promptly unwrapped and installed with a perfect fit to my existing 5th wheel rails. Appears to be very well-built and heavy duty, surpassing expectations. Will be used in very near future to haul tons of baled hay for our horses. Very pleased with quality of product and service of e-trailer !
Virgil
3/27/2013
I have been doing business with etrailer for 6+ years and never not even once have they every let me down. This company is a class act and there employees are the best.
William
3/27/2013
I haven`t had an ordering experience this well organized, since I don`t know when, Thanks for all of the info., and ordering advice. Very good experence. Appreciate the personal touch.
Thanks, Bill
William E
3/27/2013
Delighted!
Item was exactly as described. Towbar fitted perfectly, took 30 minutes as described and looks great on the vehicle.
Recommended!
Andrew
3/26/2013
super nice, super efficient. last 2 orders standard shipping that arrived in half the time they promised.
Andrew
3/26/2013
I am very satisfied with etrailer.com. My order was shipped to me within a couple of days and it was the cheapest I could find around. I will be ordering from you again.
Bill
3/26/2013
So far, the ordering and shipping process is very good.
I will use you again as the need aris
Bob
3/26/2013
My complements to Nicole. She was professional and very knowledgeable of her products when I placed the order.
Carl
3/26/2013
Awesome customer service. I needed to add an item to my order and Regina S took promptly took care of it on the phone.
David
3/26/2013
GREAT SITE BUT...
YOU DO NOT HAVE THE PLATE 6386 FOR THE DL400 PART # 24017 TO MOUNT MY WINCH, THAT I NEED
ALSO WHEN I WENT TO DUTTON LAINSON I FIND A BLACK WORM GEAR WINCH 2000# FOR WINCH STRAP AND HEX DRIVE, THAT IS EXACTLY WHAT I NEEDED ORIGINALLY, AND THAT I WILL END BUYING ANIWAY, THANKS
Eduardo
3/26/2013
Excellent Customer Service. etrailer took care of us very well on a small order, for sure they get our next big order!!!
George
3/26/2013
Everything was great!
Jim
3/26/2013
It was so easy and simple to do! After watching the installation video online my 16 year old son and I installed it in about an hour. Only thing I should probably mention is that if you drive lots of dirt roads like we do you will need to do some clean up on your undercarriage and the bolt holes before you begin.
Lee
3/26/2013
Notnreceived the hitch yet, but the web experience is excellent. Easy to to find the correct hitch on the site. Easy to order. The follow up email notifications regarding the order and shipping are timely. No hesitation to recommend thus far.
Michael
3/26/2013
Order was filled and shipped SAME DAY!!! and on top of that, they upgraded my shipping method for FREE!!!
How awesome is that!!! Thanks!
Mike
3/26/2013
The sevice i recived from your company was great and helpful im sure ill get the same resulits from the product thank again
Richard
3/26/2013
So far I am very pleased with the service and the communication from etrailer. I am anticipating quick delivery of my order. I will be keeping them on my list for future needs.
Robert
3/26/2013
The company has a great product ion. It is easy to place an order and their Customer Service department is outstanding. They emailed me to let me know that they were out-of-stock and being re-stocked in a week. However, they gave me the option of having it shipped directly from the manufacturer. I elected to do so and they promised to monitor my order. Just a class act all the way.
Samuel
3/26/2013
Having one souce to go to for my trailer and towing needs. Great customer service.
Ted
3/26/2013
First time tow bar customer. Buying a tow bar to tow a Tahoe behind a motorhome can be confusing. Everyone sells tow bars, but there is a lot more that you need for a complete and safe operation. Nik @ etrailer was very helpful in getting me all the right parts etc. for my installation. Thanks Nik
Thomas
3/26/2013
My experience was very good. Found exactly what I was looking for. The write up and video were execellent. My order was shipped out the same day. etrailer had the best price also.
Todd
3/26/2013
GREAT service from Laura. Very pleasant. Manually checked out quantity in stock when stocks numbers didnt jive. Fast shipping, too.
Give Laura a raise. She took a sensitive, possibly confusing situation and tuned it into a positive sales experience for me.
William
3/26/2013
Item was shipped and received quickly. It was nice getting confirmation emails during the processing.
Alan
3/25/2013
Great people to deal with. I made a mistake and ordered five of one item instead of one as I needed. I called and they bent over backwards to stop the order from going through automatically and then when it was stopped they reorder just one for me. Thanks for the great service.
Arthur
3/25/2013
I think your company is very good .Prompt , Organized, Courteous.Unlike competition I ordered from them first to save a few bucks#1 problem they sent no confermation for 1 hour so I called them then they sent it . [etrailer sent it in seconds]. #2 prob.they were supposed to send ship conf. after 3 days I called they said they did probably went to spam. No it didnt.Then they told me it would be three week backorder.So cancelled that. About 2 hours after ordering from etrailer 2nd day air .They got it to me 2nd working day.They shipped it to me about 2r after ordering.Great service.
Bert
3/25/2013
Ive ordered now a couple of times from etrailer the service has been great. Ordered a couple of hard to get tires with load rating D. They came just as requested. Efficient and easy thanks guys.
Brian
3/25/2013
etrailer provided first rate service. The service was very fast and on every step of the transaction, I was updated as to the status of my order.
With treatment like that, I will most certainly use etrailer in the future and will highly recommend them to my friends and acquaintances.
Thank You etrailer!
Charles
3/25/2013
your service seems very good and thankyou for keeping me informed unlike most places,you wonder for two days if they recievedyour order.Thank you
Charles
3/25/2013
I THINK SO FAR THAT THE THE PRODUCT ARRIVED IN NORAMAL TIME FRAME. HOW EVER IF A LITTLE PROBLEM OF THE CONDITION OF THE PRODUCT WAS UNEXCEPTIABLE. . I CALLED AND SPOKE TO KELVIN ON THE PHONE AND I WAS REAL UPSET ABOUT MY CONDITON OF THE PRODUCT. KELVIN WAS A PERFECT GENTLEMAN AND SOLVED THE PPROBLEM TO MY SAFISTFACTION. THE TIME I GOT OFF THE PHONE I WAS VERY HAPPY THAT I GOT A PERSON THATS WASNT PISSED OFF AT THE WORLD OR HAVING A BAD DAY. THANKS TO KELVIN WHICH SAVED ME RETURNING AND GETTING A FULL REFUND,TO UNDERSTANDING THINGS CAN HAPPENS, SO I TO REORDER. THANKS AGAIN.
Darren
3/25/2013
Jen was the BEST
David
3/25/2013
This is the third item which I have purchased and each time the process is so easy and the product is exactly what I need. Many more items will be bought by me. Love your site..
Fred
3/25/2013
I live in Canada and needed a wiring harness for my nissan van. Found etrailer with a google search. It was so fast and easy to find exactly what I wanted on their web site. I was told by my local store I should go to a shop that specialise in installing this wiring. Anyway I watched the video on the etrailer site and decided there was nothing difficult about the installation, I ordered the harness and got a tracking number a few hours later. This company has excellent service and will be dealing with them again. THANK YOU ETRAILER
Geoffrey
3/25/2013
I installed the locks today, it is really easy to do it, I recommend to all of you to avoid your tailgate been stolen.
Gerardo
3/25/2013
Holy Cow you guys I cant believe you shipped my orde the same day......Good Job!!!!!! Looking forward to doing more business with you.
John
3/25/2013
I placed an order this morning and Nikki was the representative that I spoke with.
She was very knowledgeable in answering my questions and customer oriented.
I am pleased with the service and I will recommend strainer to all of my associates.
Thank You.
John
3/25/2013
Prompt, courteous and extremely helpful assistance Pat C..
John
3/25/2013
The only place to shop.Always had a good experience with the friendly and helpful people at etrailer. Thank you all,John
John
3/25/2013
Great place for trailer parts - excellent service, competitive prices and low cost / fast shipping.Great place for trailer parts - excellent service, competitive prices and low cost / fast shipping.
Kevin
3/25/2013
I very much like the site and the easy to get around and only look at the items for your vehicle. The people I dealt with were very professional and respectful. Prices were very good. Thanks etrailer
Larry
3/25/2013
Website very informative and easy to navigate and order. Follow-up fantastic and appreciated. Hopefully the product is as good as the service so far. Look forward to future dealings with etrailer. Thanks
Michael
3/25/2013
nice and helpful thanks
Ricky
3/25/2013
had mirror in 3 days,by noon. fit toyota tacoma door just fine
Robert
3/25/2013
Trailer connector is as described, better quality than I expected for the price. The install was exactly as shown in the video.
Shipping was fast, overall a great first experience with
etrailer.
Thanks,
Alan
Alan
3/24/2013
They had exactly what I was looking for. I bought it on a Saturday and they shipped it on Sunday. Great web experience. I like that they had video demonstrations of their products for those of us who dont deal with this stuff on a regular basis.
D
3/24/2013
As always...etrailer couldnt be better. Thanks
Edward
3/24/2013
Etrailer.com has the best prices on quality parts and shipped your orders quickly. With their ion etrailer can be used for all you trailer needs. I would highly reccomend them.
Eric
3/24/2013
I have had a great experience with etrailer.com so far. Ordered a hitch and electrical connection on Friday PM. Changed my mind of what I wanted Friday night. Sent an email early Saturday morning. Got a phone call just after 8:00am on Saturday and my requests for an order change was made within minutes with the aid of a young lady who was very well spoken, knowledgable, courteous, and accommodating. The items shipped later on Saturday and I expect that all will be well. Am anxious to see if everything will be as expected. Too often today, there is always something incorrect in the total transaction experience. So far, I have been impressed
James
3/24/2013
Perfect service. Delivered as advertised. The video demo was especially helpful to give me the confidence I needed to do the job.
102104058
James
3/24/2013
UPS delievered the trailer hitch at 4pm. It was installed using a motorcycle jack & the help of my neighbor by 5pm. My entire etrailer.com experience was above & beyond what I expected and I would recommend this site to anyone interested in buying a trailer.
Larry
3/24/2013
great experience fast shipping
Richard
3/24/2013
Very satisfied. Easy and quick service .
Greg
3/23/2013
Great customer service! My order was shipped the same day. I was e-mailed tracking information that worked. When I had a question I received a prompt answer back! I couldnt ask more from a business. This great customer service is rare today. I also bought a hitch 5 years ago from this same business and their customer service has remained steller!
Gregory
3/23/2013
Great experience. Fast easy and would shop here again.
Josh
3/23/2013
Quick ship. Best price. Great customer service. Thanks!
Michelle
3/23/2013
Etrailer has always had fast shipping, good quality products, and the price on the things Ive ordered have been great. I would highly recommend you guys.
Mike
3/23/2013
Process was very easy. Communication is great. Order was processed and shipped right away. Would recommend etrailer to anyone.
Bill
3/22/2013
Online purchase was quick and easy, I will shop with etrailer again.
Blake
3/22/2013
This is the best website I have ever used. I have always found the items I needed, the itmes were east to fine, the description were spot on, the site was EASY to navigate, checkout was easy, and the the cusomer service was outstanding. Keep up the good work etrailer!!
Cesar
3/22/2013
Great products, good value pricing, excellant customer service!
Curt
3/22/2013
easy
helpful
polite
thanks cristy for the help
dale jackson thomaston ga
Dale
3/22/2013
Fits Ford truck 5th wheel/gooseneck prep pkg. Works as advertised. Fast shipping great service.
Duff
3/22/2013
I placed my order less then 24 hrs. ago so of course I have not received my order.
My comment is entirely on the sales rep Jena. The help she gave me was way beyond what I have received when placing orders with other companies. The effort put forth too fill my order and the pateince she showed knowing I was not sure with what I needed went way beyond my expectations.
I have saved Jenas ext. no. when ordering any more parts I will be calling her and only her. Thanks
Frank
3/22/2013
Your service is great, love the follow up e-mails
Frank
3/22/2013
Great communication, fast shipping and an amazing, strong and versatile product!
Howard
3/22/2013
Good communication from the beginning. Ordered trailer wiring harness, specific to my car, trailer hitch, ball mount, etc. Also, vided on-line made everything very easy. The easiest installation ever. Thank you, Very pleased.
Joe
3/22/2013
The lady I talked with on the phone was very helpful and understanding about all the questions I had. Helped find the right part for me.
John
3/22/2013
It has been a busy few days at the Hagers, hence the delay in responding to your email. I was extremely impressed with this order as it arrived within two days after placing my order and in excellent condition. This is not my first time making a purchase from etrailer and my earlier experience made the decision to purchase from you, as the saying goes, a no brainer. Now all I have to do is make the installation happen. I have installed brake controllers in the past and your web site has all the wisdom to make this one happen easily this time too. Thanks for your help! Lee
Lee
3/22/2013
Very satisfied with the price, product quality, communication and the speed of shipping.
Ollie
3/22/2013
Products fit with out having to make them fit Fast Free shipping at a cost of more then 50 of what a local trailer specialty shop was charging for the same parts. All in all A 10 out of 10
Paul
3/22/2013
The site is very easy to navigate and find the precise items desired.
Paul
3/22/2013
Quick shipper
Robert
3/22/2013
Debora and etrailers ROCK! Thanks much for the assistance, in particular for finding the elusive wheel cylinders for my trailer. Even better was the fact that my order was placed in the mid afternoon and shipped the same day! I would definitely recommend etrailer.com to any customer who values great customer service and fair prices.
Scott
3/22/2013
We ordered a hitch for our Rogue. Easy to order, quick shipping, fast and accurate communication, and item exactly as described. Would definitely do business here again. Thanks!
Shelley
3/22/2013
Great product that stabilized my bike rack shakiness.
Good price and quick delivery.
Steve
3/22/2013
I found the item I needed new tail light placed my order, and received immediate confirmation emails. Then, within 2 hours of ordering, I received another email stating the item had been shipped. This is excellent service, unlike many companies Ive dealt with. Thank you for the super fast service.
Tom
3/22/2013
As always, shopping is quick, simple, and reasonably priced
Chris
3/21/2013
I received the product on time but was missing one part and your response to that was great. You shipped the missing part overnight and everything else was great.
Thank you very much.
Dale
3/21/2013
New rims arrived this afternoon. I installed the new stems and tires this evening. I hope to remove the old 15 tires and rims from my car hauler this weekend and install the new 16 rims you have supplied. Ill try to get some Pics.
Everything with this order was perfect!
Thanks, so much.
Dale
3/21/2013
What an amazing company! This is my first purchase from etrailer and it wont be my last. Ive never seen a more customer focused company. I cant say enough good things about them.
Gail
3/21/2013
I think Gale did great .
John
3/21/2013
i was very pleasantly surprised by the quality of the customer service i received when i spoke with Wayne H., about my order.. he was extremely accommodating, and just was superb in the way he conducted business with me over the phone.. i have not received my order yet, but i am very excited to get it tomorrow...
Just based on my experience with my phone order, I would definitely purchase again from etrailer…
Wayne H. , thank you so much for your professionalism!!
John
3/21/2013
Hitch lock is strong, well made . Came as advertised. Lock was easy to use . Glad Bill E told to me to purchase the key alike option for a match with item 7683. Delivery was fast .
Joseph
3/21/2013
Easy ordering, fast shipping. Great place to find what you need for your towing.
Linda
3/21/2013
The best experience buying online . Great customer service and awesome products.
Lisandro
3/21/2013
This was my second order with E Trailer. My assessment overall from ease of navigation on the website in finding what I wanted, to ordering the component black tube steps for my Chevrolet 2500HD Silverado, and paying for them was far beyond my expectations. I would rate E Trailer 5 out of 5 stars!
MLJ
Gate Guard Solutions
Michael
3/21/2013
your reliability on the delivery date is exceptional and the tracking sytem unmatched.
Nicholas
3/21/2013
Jena was very helpful in verifying that the baseplates we wanted to order were the correct ones. She then found that they were out of stock but checked with the manufacturer and found them. She helped me with the order and explained that she would follow up to verify that the order ships in time for us to have them installed before our trip in three weeks. She exceeded my expectations in the professional manner that she handled this order!
Sara
3/21/2013
Customer service has been excellent so far. E-mail confirmation of order, then of availability and finally on the shipping. Parts have not arrived yet but will follow.
Steve
3/21/2013
I JUST RECEIVED WORD THAT THE ITEM HAS BEEN SHIPPED. THIS IS THE 21ST OF MARCH AND I JUST PLACED THE ORDER ON THE 19TH. i WOULD SAY THAT IS GOOD SERVICE. THANK YOU
Wilbur
3/21/2013
I love etrailer. All of my towing needs in one place at a fair price. I will buy more stuff from u guys as needed. I would like to see more air psi, trans, oil, vacuum, and water temp. Gauges though...
Thank you for fast service
Branden
3/20/2013
Customer service and support is incredible. They have got my business from now on !!!!
Chad
3/20/2013
Great service!! Only complaint not really the parts arrived quicker than expecteddue to immediate action on order. I had installed my spare parts already which are the get by in a pinch quality thinking they would not arrive for 10-14 days. Arrived in 4 days!!
Duane
3/20/2013
GREAT SERVICE FAST SHIPING
Jeff
3/20/2013
Excellent price, fast shipping, professional service. What more can a customer ask for?
Jon
3/20/2013
Great company to do business with, I order brakes and suspension parts. the order was completed and shipped in a very reasonable time frame. I had a bag containing small parts break, a few parts went missing through holes in box.
Contacted support, sent pictures, missing parts where shipped in short order .
Thanks Etrailer
Larry
3/20/2013
Dana was very helpful assisting me with my purchase.Friendly and knowlegeable.and shipping my product out and keeping me notified by email is great.A good experiance thankyou
Lee
3/20/2013
I have ordered from etrailer.com several times and each time they were johnny on the spot in shipping my order to me. Fast, friendly and accurate service is sometimes elusive these days, but not here. Great job etrailer.com folk!
Robert
3/20/2013
Fast response on packaging/shipping details and tracking number. Revived product before it was expected. Thank you guys for quick reliable service. - Ryan
Ryan
3/20/2013
A+ Everything as described or much better! Quality parts & quick shipping HappyHappyHappy!
Tom
3/20/2013
As my car has separate wires for turn signals and brake lights, I ordered the converter from trailer. I placed the order on Sunday and was surprised to receive an email telling me that not only had they received my order, it was processed and shipping out the next day. If that wasnt enough to make me smile, I was also informed that the shipping had been upgraded to 3 day UPS at no additional expense to me. Needless to say, I am very happy with the prompt service that my order received. GReat outfit and I would recommend them to anyone needing trailer and hitch merchandise.
Anthony
3/19/2013
had what i needed at fair price,,couldnt find it elsewhere
Anthony
3/19/2013
Sales staff was very friendley and helpful all questions where answer. Purchase went extremly well and pick-up was easy. Thank you for a easy purchase done with care shown to a new customer.
David
3/19/2013
Everything went very smooth only neg ship time but was free
Dennis
3/19/2013
Every thing is as advertised. Easy to install.
Donald
3/19/2013
I am very please with the prompt service from etrailer.com. It took less than a week to place the order, receive and mount the bike rack on my RV.
Thanks
Harold
3/19/2013
Great place to buy trailer equipment.
Michael
3/19/2013
Wow. Very impressed with the communication and speed of my orders. That is my biggest concern when ordering online. Thanks etrailer
Michael
3/19/2013
I give eTrailer a 10 for product, price and service. My package was just delivered to my house ahead of schedule. Thanks!!!
Robert
3/19/2013
as always, it was a snap to order through etrailer.com. this was the 3rd vehicle Ive used etrailer.com for. Great. Thanks.
Scott
3/19/2013
Service was fast and extremely helpful.
Thomas
3/19/2013
The sales representative Judy M. was very helpful and provided all the details that I needed to know about the product additional accessories and shipping process. I will certainly commend etrailer.com to my friends for value and customer care. Thank you Judy M.
Thomas
3/19/2013
Great experience. Not one issue from ordering to completed install. Why the facebook??
William
3/19/2013
So far it seems like a good co. to buy from.
When I get my item I will say more.
Bert
3/18/2013
Regina was the most helpful and competent of any sales person I have ever worked with. She went well beyond what I might have expected in order to help me choose a product.
Bill
3/18/2013
Its is cheap with great products. Fast shipping. Always keep you updated on your order.
Christopher
3/18/2013
In my opinion the selection, prices and, in particular, the excellent and easily accessible help through email or telephone are among the very best in the on-line sales industry. So, thank you, and keep up the good work!
David
3/18/2013
Would like to thank Tommy, very knowledgeable of the produce. Every thing arrived Fri.3/15/13 great job.THANKS
David
3/18/2013
Great service! Nikki was great to deal with and very knowledgable about the products.
Hardy
3/18/2013
I would like to thank everyone at etrailer for providing such outstanding customer support. I ordered a cargo bag which was too small. Mark at etrailer immediately shipped out a new larger bag and provided a return UPS label with no hassles whatsoever.
Henry
3/18/2013
In stock and shipped immediately. Thats great service.
Keith
3/18/2013
Great customer service. The guys I spoke with on the phone were super helpful and patient with my ignorance of knowledge regarding the product I needed. I told my husband not to buy another thing for his vehicle without checking with you guys first.
Laura
3/18/2013
Found site by doing a goggle search on the internet for product I required, great link to the internet. Product was easy to find on site and ordering was a breeze. Thank you
Peter
3/18/2013
My experance was good, checkout was easy and product delivery was prompt.
Scott
3/18/2013
You guys are great!
Stephanie
3/18/2013
Nicky K was very helpful with my order. She took the time to call about my order when items were out of stock. She made sure that I got what I needed in the time frame I was looking for. Thanks!
Steve
3/18/2013
I liked the fact that there was such a large inventory that I just knew I would find what I was looking for and I did.
Thomas
3/18/2013
Thank you for shipping the trailer tires and wheels so promptly. These are substantially better quality tires than what came with the trailer originally - especially the valve stems. Took 20-min to change out the old ones with these new ones and the trailer was back on the rod - excellent.
Dean
3/17/2013
great service very helpful, and plesant to talk to for having to work on a sunday!!!!!!!!!!!!!!!!!!!!!
Duane
3/17/2013
PRODUCT AS PROMISED. EASY TO MOUNT. WILL SHOP AGAIN WITH ETRAILER.COM
Frank
3/17/2013
THANK YOU AGAIN FOR YOUR FAST RESPONSE
FOR MY ORDER. IT IS A PLEASURE TO DO
BUSINESS WITH YOUR COMPANY. KEEP UP THE GOOD SERVICE TO YOUR CUSTOMERS.
James
3/17/2013
Love the hitch! Received several comments about how nice it looked after it was installed. Installation was a breeze with my sons help, and the custom fit meant everything went together perfectly.Hitch arrived in less than a week and installation took about 40 minutes.
Leon
3/17/2013
Customer service at etrailer.com was very helpful when we had a question about our Thule Vertex bike rack you might have to lift the lever a few times before it opens all the way and then clicks the first time- after that you are fine. Our bike rack seems sturdy and well made. This is the second rack weve purchased from etrailer.com and we will definitely come back for any future needs.
Linda
3/17/2013
I was able to find what I was looking for and it was a very good price. It was shipped so that it would not get damaged. and I will come back here if I need trailers parts again. Great service as they kept me informed of what stage my order was going through. Thanks
Marvin
3/17/2013
WOW, how refreshing to have some good old fashioned American customer service from an internet site. Expedited shipping without even being asked and sent an email with info links in case I needed them. Quality products and great customer service, well worth a few dollars more than the other sites.
Richard
3/17/2013
These look great and installed easy. These are a two wire system though so you have to make your own ground! As always, etrailer was great and shipped fast.
Terry
3/17/2013
Wow! The best price on the net for a name brand, big ticket item, and extremely friendly, helpful, and knowledgeable, customer service. Top that off with unbelievable fast shipping. I dont know what else a customer could ask for. Buy with confidence.
William
3/17/2013
The trailer hitch was delivered quickly and was very easy to install. I was able to install without dropping the spare tire or the muffler. The bolts were fairly hard to tighten due to all the rust in the threads. I used WD40 and and wire brush but that only helped a little.
Bill
3/16/2013
Absolutely satisfied with my shopping experience at etrailer.com. I couldnt find the items I needed locally so I looked online. I found the items at etrailer.com, they were all in stock and they shipped right away. In the future, etrailer.com will be the first place I look for all my towing needs.
Dan
3/16/2013
Very good experience. Would definitely do business with them again.
Dennis
3/16/2013
great service
Ernest
3/16/2013
Very good experience... Courtney M. was particularly helpful and was able to get measurements from the manufacturer that helped make my decision to purchase the mirrors, which actually took over a weeks worth of communication. She was extremely helpful!
Jack
3/16/2013
Everything with the order went very smooth. Prices were great and received hitch earlier than expected.
Linda
3/16/2013
Your website is very helpful in giving me all the information I need to install my trailer hitch and light harness. The videos were so detailed that I expect no surprises. I even watched the installation videos of other vehicles just for the fun of it.
Richard
3/16/2013
Wow! I thought Amazon was fast you guys are speed demons! Processed the order on Saturday and a little while later I get shipping confirmation. Really like the free shipping ... You guys are great.
Thomas
3/16/2013
Ordered a part, got an E-mail out of stock, long lead time. A day later Mike found a good substitute called me and shipped it out. Got it a few days later, works great. Mike is a good CSR person
Al
3/15/2013
Received everything I ordered exactly as stated. Very fast.
Eric
3/15/2013
I want to thank you for all the help. I got the part in today,Three day Early. I will sure use you store again and tell my fishing buddy about the service.
Jim
3/15/2013
I ordered two load range D tires for my snowmobile trailer that I could not get locally. I expected two weeks delivery time, but I received them in three days with free delivery. Great company and Ill use them again.
Kenneth
3/15/2013
Fast shipping!!!
Kirk
3/15/2013
I had the extreme pleasure of using your site for the 1st time today. A quick search resulted in the exact item I needed, no frustration whatsoever in searching the site. Joe H, after explaining my need, was kind enough to upgrade my shipping as well. Since professionally we have use for your site, I will be recommending it to our Chief Engineer as well. Thank you again for a well organized site.
Leslie
3/15/2013
You cant beat the prices and fast shipping
My order came with a dust cap missing, I called the 800 number and they shipped it right out. Will definitely order from etrailer AGAIN !!!!
Patrick
3/15/2013
You guys are great ! Thank You , Pete
Peter
3/15/2013
Wow, really pleased. Hitch was shipped next business day, well packaged, with the really cool visual tracking available on the etrailer web site. Video was very helpful for install. Im a customer for life!
Sheldon
3/15/2013
Service far exceeded advertisement and expectations. They said I would have the hitch in 3-7 days. It was here the next day. It was exactly what they said it would be. It is now on my vehicle and I am very well pleased.
William
3/15/2013
Great experience, fast shipping and great communication. Thanks
Donald
3/14/2013
Great company to deal with. Shipment was quick and hitch was easy to install.
Earl
3/14/2013
Found what I needed in a few clicks of the mouse. For the identical item, you had the better price.
Edward
3/14/2013
Great service!
John
3/14/2013
I think the hitches could use better packaging. Now I have to repaint.
Fast shipping, good customer service, great website with excellent info and how to videos.
John
3/14/2013
Great place to do business with. Had what I want, and at a reasonable price. Shipping costs were reasonable, and delivery time excellent.
Katherine
3/14/2013
Just installed the hitch and wiring yesteday. The hitch is great and wiring excellent. However, the instructions enclosed with the hitch and the one with the wiring are garbage! I do not think the items can be installed from the instructions and I have installed a few hitches in prior years. Fortunately, I watched each online video 2 or 3 times before my hitch arrived. Without the online videos I would have sent everything back! The online videos are excellent!
Kenneth
3/14/2013
I dealt with two associates and both were
very helpful and informative. I wasnt sure what to get,they led me in the right direction for my application. Free shipping was also a huge benefit.
Mike
3/14/2013
Wow, so far service is good! processed and shipped already, very happy!
Patrick
3/14/2013
Great seller. Very reasonable prices and great to work with. They ship very quickly after order, and shipping pricing is fair compared to other mail order companies. Large ion of parts and accessories. Always my first place to visit when I am looking for something.
Richard
3/14/2013
Wonderful! This was a very pleasant experience. etrailer.com kept me informed on every step of the transaction and shipping. The product was everything that was promised and fit my vehicle like a glove. Installation was quick and easy...even working alone.
Terry
3/14/2013
Great customer service. Thank you Niki!!!!
Parts in stock, quick ship!!
Wade
3/14/2013
Parts were shipped in a timely matter as I was told
and everything I ordered was there.
Walt
3/14/2013
I like the fact that a real person, not a auto generated email confirmation, emailed me and first told me that they received my order and then the next day confirmed it had shipped.
This is what makes a great company keep it up.
Andrew
3/13/2013
As always another good experience with E trilar. I have been buying for years.
Bryan
3/13/2013
I was thankful that Tamara called me to let me no ,1 of the items wont work with the other item that I ordered and she made the change for me . saved me from haven to ship it back an the hassle. Thanks , Dan
Dan
3/13/2013
Great web site. Easy to use with pictures of products and measurements
David
3/13/2013
Great communication and fast shipping. I will definitely look to e trailer for parts in the future.
Eric
3/13/2013
Everything was really great
Evan L.
3/13/2013
Trailer hitch for Subaru fit perfectly. Little hard to remove old parts before installing hitch. Wiring harness fit as described with no problem took 5 minutes. Hitch took over 1 hour Im 77 years old. Well satisfied.
Fred
3/13/2013
Staff was knowledgeable and did not just try to sell the product, but actually ansered my questions.
Gary
3/13/2013
Order was processed very quickly and shipped great service
Jack
3/13/2013
Quick delivery, easy assembly if you have some mechanical aptitude, feels like a solid product, cant wait to road test it
John
3/13/2013
Very attentive to my order and always kept me informed as to the progress. I would recommend them.
John
3/13/2013
These guys are great. They have what you need and ship it out lightning fast. I will be back…
Karl
3/13/2013
Great piece that we ordered for a front license plate bracket for out 2012 shelby. It worked out great AND we did to have to drill a hole into a nice car.
Melissa
3/13/2013
It was great...my order showed up at my door 2 days later..free shipping
Scott
3/13/2013
We have had some extremely good experiences with etrailer. We have ordered several different items all were shipped and received quickly and in perfect condition on arrival. Our first order we had a few questions we called and talked to a tech he was extremely informative and helpful. We will continue doing business with etrailer!
Scott
3/13/2013
This has been my third purchase from etrailer.com. Each purchasing experience has been top notch. The Email communication has been prompt, simple, and offers a real person to email if there are any questions. Which is a nice change in internet commerce. etrailer has competitive pricing and the free shipping is added value. I would recommend them to anyone needing towing equipment.
Todd
3/13/2013
Ive ordered from E Trailer before and its the first place I go when I need trailer and truck parts!
William
3/13/2013
The staff at Etrailer surpass my expectations, their superlative professionalism and the expiditious manner in which the processed and ship my order was astounding. I would like to Give a Job Well Done to the following personnel at etrailer: George J. Processing, Jennifer P. Customer service, and Khaled B. shipping, and I will be spreading the word about etrailers outstanding service and the proffesional Performance of thier staff. Thank You V/R Danny J. Johnson
Danny
3/12/2013
I was very pleased with the service. Very fast and professional.
Forest
3/12/2013
Very pleasant experience. The lady sale rep that I talked to was friendly, helpful and patient with me. It was almost like she was a personal friend. My part was shipped the same day as I ordered it.
George
3/12/2013
Brenda S treated me great,found what I needed and is getting it shipped to me as soon as she can. I am very pleased. thank you very much and thank you Brenda. jim pisnar
James
3/12/2013
iwas so pleased to have a lady named Debora help me over the weekend. She was very knowledgeable in what she does.Thank you etrailer.....
Jeff
3/12/2013
My experience with you [so far :-] has been very efficient and pleasant. But the shipment is in transit and I have not received it yet.
John
3/12/2013
Loadstar k399 load range E Put them on the front of my kubota B7100 4wd tractor. They are a lot better then the goodyear load range B tires that came on it . With higher air pressure it makes it steer easier .
Marty
3/12/2013
The hitch is heavy, with quality welds, and should last a long time. It was very easy to install. The instructions tell you to remove the plastic underbody panel. Instead, I tried to leave part of the panel in place by removing the push-pin fasteners and cutting the panel in half. The hitch did not line up with the existing bolt holes until I removed the plastic panel. Then, everything lined up and installation was very easy. I also like the way the hitch looks after installation. It does not seem to protrude as far as some other hitches I have seen. I am very pleased with the purchase and am very pleased with all of the support from etrailer.
Michael
3/12/2013
This was one easy buying experience with etrailer. I recieved the original invoice, an email that my order was recieved with product in stock and second email saying order shipped with the tracking number. My order arrived quick and with what I ordered. My first time dealing with etrailer and I will order from them again!! Thank you!!
Ricky
3/12/2013
Great! Was able to look up and answer my technical question on fit and then shipped within 5 hours.
Robert
3/12/2013
The Items I ordered arrived quickly and the setup instructions were perfect. The video was wrong about which fuse holer to place the fuse into, but the paperwork was right on. I am very happy that I used etrailer.com to purchase my towing parts. Thank You very much! I would use them again definitely!
Warren
3/12/2013
Nice hitch for the money. Shipping was hard on it had to paint due to bare metal scratches. Easy fit to install.
Ann
3/11/2013
The customer service Deborah was very helpful. I originally did my order online and later realized that I ordered the parts. I called customer service and she fixed the order and canceled the bad order. Deborah was very helpful.
Bruce
3/11/2013
As usual, another great transaction!!! Love the shipping updates via e-mail and the ability to track my orders from start to finish, you guys are on the ball!!!!
Craig
3/11/2013
I just ordered, but so far the experience has been great.
Dan
3/11/2013
Always a pleasure to deal with etrailer. Great selection and fast service.
David
3/11/2013
Excellent service.
Provided tracking number as well
Will tell friends and family for their towing needs
Eddie
3/11/2013
The price was great but the shipping was a little high even though you gave me an upgtrade for the shipping free to me. Thank you for the tracking info it helps me to see that it is on its way and where its at. I ordered an extension from E-Bay three days before ordering the wire and its not here yet. So Thank you for being customer orienated.
Forest
3/11/2013
Great value with quick Shipping!
Kurt
3/11/2013
Etrailer went above and beyond on the shipping! Also there website was up to date and reliable. That makes a difference after I had ordered the same product from a different company and they sent the wrong item, later I was told they were out of stock but their website was still showing availability. Save time and buy with etrailer.
Malynda
3/11/2013
Great service. I ordered multiple items and eTrailer did a great job packaging everything in one box so that original Yakima Packing was not damaged. I have a 2010 Audi Avant that requires special Pin Mounts for the Yakima Rail Grab. eTrailer was the only vendor website that was aware of the part, not requiring me to make an additional call to Yakima to special order. Second great experience with eTrailer.
Richard
3/11/2013
I have shopped with etrailer one other time. The prices are very low and the shipping is amazing. Everything showed up a day early and was just what I needed. This is where I will buy all my trailering supplies from now on/
Richard
3/11/2013
I spoke with a gentleman named Tommy who was most pleasant and helpful placing my order. I have dealt with you folks twice now and had excellent service on both occassions The price for my hitch is exactly half of the quote from the local auto parts store. Thanks
Ted
3/11/2013
very good
Tim
3/11/2013
Excellent service, FAST Shipping.
Timothy
3/11/2013
Able to buy $0.74 spring not $65.00 Winch. Thank You for the common sense way to do business.
William
3/11/2013
Ordering with etrailer was super easy, and they let you know exactly where your order is. It came right away and in good shape. Plus the shipping was a really good deal. Id definitely order with them again.
Caroline
3/10/2013
Good experience, quick free shipping for two tire/wheels. I would shop here again. Excellent communications.
Christopher
3/10/2013
As always fast service, easy ording and easy way to pay. Thanks
Dana
3/10/2013
Ordered trailer hitch for older vehicle. Fit perfectly, no problems installing. Customer Service was excellent. Wont hesitate to order again.
David
3/10/2013
Great products! Great Service! Great people!
Fred
3/10/2013
I think you have a great website that has all the information a person could need to make a good purchase decision. If that isnt enough you have a great customer service department with knowledgeable and courteous staff to help guide you. The product quality was as good or better than expected. The instructions and videos were helpful. I knew what to expect for installation and it went well. Years ago I was in a business where I did a lot of hitches and wiring. I cant say this installation was a breeze, partly because of the way I wanted the wiring routed, and partly because Im old now and nothing is easy. I didnt set any speed records but installation was what was expected from the information provided. No surprises and that means a lot.
John
3/10/2013
It was a pleasure doing buisness with you guys out there. Greet tracking info, received my purchase just as you outlined. I will certainly get all my trailer needs from e-trailer .com in the future. Thanks again and keep up the good work
Jon
3/10/2013
I got the parts I needed. They were very helpful and plesant to work with. Shipping was outstanding, got my parts two days early. No hassels in ordering and the person who answers the phone was able to clearfy all question.
AND I DID NOT HAVE TO PRESS ANY DIGITS TO GET ENGLISH, THE PERSON ANSWERING THE PHONE VERY GOOD ENGLISH WITH A VERY SOFT CLEAR VOICE. I may call just to listen to her voice. Thank you etrailer. I give this transaction a A
the service person I give an A+++.
Richard
3/10/2013
The whole experience was great, you returned my email question in a timely manner and the ordering was straight forward. I look forward to receiving the shipment and installing it on my 2012 GMC Terrain.
Steven
3/10/2013
It was very easy to find what I needed, the Web Site is very user friendly. The shipping was extemely fast.
Thank You
Terrance
3/10/2013
I was very impressed by your fast service. I ordered my hitch on a Friday and recived it in a snow storm on Tuesday. I would recomend ground service to anyone cause it was free and fast.UPS My product was boxed great, all the parts were there, easy to read instructions, took all of an hour to install. I called etrailer to find out what kind of I would need on my reciver Kathy she was very helpfull,polite, and sent me an email to the site to figure it out. Had great service would order again. I will also recommend your business to anyone.Thanks Tom
Thomas
3/10/2013
Best looking mirror extensions I have seen
Gary
3/9/2013
Damn fine service! has always exceeded my expectations
and second to none for customer service.
Gerry
3/9/2013
Mike was awesome! looking forward to receiving the order next week!
James
3/9/2013
The service was excellent,product was shipped extremely fast.I will use etrailer for all my trailer needs
James
3/9/2013
The service Cathy, my sales rep, provided over the phone was like nothing I have ever experienced before in my 31years of retail shopping. She listened and provided the guidance I needed to purchase the right items for a long trip my family and I are taking. The items arived fairly quick and thanks to the instalation videos etrailer.com provides I saved over $400 in installation cost at the dealer. NO LIE....check for yourself. The products provided are of very good quality and durability. I am very impressed.
Keep up the good work etrailer.com and Cathy thanks for your help. This was my first purchase but it will certainly NOT BE THE LAST!
Marisol
3/9/2013
I ordered an American Flag Hitch Cover and I love it. It arrived very quickly. The colors are bright and it is of good quality. It looks great on my truck! Thanks!
Raelene
3/9/2013
This product is great- hauls my 7300 lb trailer.
Just so, its an American Made product - Ill buy those Items- keep jobs in USA.
Ronald
3/9/2013
Simple to install. But, no need to remove the black plastic , as claimed in the instructions.
Christopher
3/8/2013
I received my trailer wiring on 3/7/13.The shipping time was very quick.
I installed the wiring harness according to directions within 40 minutes.The hardest part was getting the negative wire off the battery,the bolt was hard to reach.
I would recommend this harness to anyone because it works as advertised,installation was easy and shipping by regular US mail was a matter of days.
Dan
3/8/2013
The people at Etrailer were very helpful and fast in processing my order
Gary C
3/8/2013
Perfect. From ordering through your website, to confirmation via email it was shipped, to the tracking process and finally delivery. Communication with the order is superb! Will most certainly recommend etrailer as well as return myself. Thank you!
Jared
3/8/2013
I recieved my order in part in 3 days and was informed the rest of my order was shipped asap. I have had no problems with ordering or help from agents.
John
3/8/2013
Ordering was easy and fast, delivery was quick. I will use etrailer in the future.
John
3/8/2013
by far was a pleasure to do bisiness with, all 4 of ur reps were very professional, nicky, gail, mark, john
Joseph
3/8/2013
Excellent service and product. Company response was qick and fast shipping even at the lowest USPS rate! I bought two Taillights 6-1/2 Red Reflector with Led -12 Reflector Leds for our CM 3 horse slant trailer. They plugged right in and slipped into the rubber groument. The whole operation took 5 minutes.
Karl
3/8/2013
I purchased a Curt hitch #13073 along with the wiring harness for my 2013 KIA Sorento SX V6. I saved about $190.00 over the dealer option by my purchase from etrailer. It was a very easy installation just from watching the videos they supply. I have since purchased two other items and I am extremely happy with my order experience and service level from etrailer. I will surely use etrailer again.
Quality of the products was fantastic.
Kenneth
3/8/2013
Yes it was fast and easy,Mark explained about the product very clearly, and I told him what I wanted and what I didnt want, I got the product that I wanted.!!!
Nancy
3/8/2013
fair prices,fast shipping free and friendly phone staff.
Norman
3/8/2013
ordered on the 6th recieved today already installed great fit, great service and great price.Will order all mu rv needs from etrailer thanks
Paul
3/8/2013
it was great dealing with nic, he was very helpful and i will be purchasing from etrailer again. great customer service and fast shipping.
Ray
3/8/2013
Work for Bristol Motor Speedway and came upon an item that we needed ASAP and started looking on the web. Came across a couple of sites that carried what we needed and called them. Your service was awesome, very helpful and explained everything I needed to know. After I was done ordering, I started looking at you site more and see some other items that we use and will probably come back at some point and order again..... Thank you for you excellent customer service.
Red
3/8/2013
I found the web site easy to navigate and found the product I was looking for in short order. I was actually linked right to the product via a Google search. Ordering online was easy and I liked the way the link to PayPal worked for payment. I was surprised when checking my email in the evening to find that the the product was actually shipped the same day. Now that’s what I call FAST! Nice going keep up the good work :-
Sterling
3/8/2013
Im delighted to have found a source for hitch/towing and a number of other things having to do with auto & towing accessories. After exploring the website. I discovered much more. All this coupled excuse the pun by outstanding customer service. Thank you so much.
Annette
3/7/2013
Great seller. Good communication. Fair price and very reasonable shipping costs. Fast shipping. Will do bussiness again, thanks.
Antonius
3/7/2013
I think your web site was easy to use and the service has been very good. I very much appreciate the service.
Christopher
3/7/2013
Great ion and really good prices. Fantastic customer service, communication and lightning fast shipping. Thanks!
D
3/7/2013
The part I needed wasnt available anywhere other than etrailer! The price was less than I would have expected for the item and it shipped the same day!
Dave
3/7/2013
Excellent online experience. I placed my order one day.I received an e-mail confirmation, a second e-mail from packaging and a third when the items were shipped....all within the first 12 hours! Great service.
Ernie
3/7/2013
This is a solid hitch, and the video was very helpful. Taking off the bumper cover was a little stressful, but at least there was no drilling, and it fit perfectly. I saved almost a thousand dollars vs. BMW dealer doing it myself, and it only took me a couple hours. So for that, Id give them an A+.
But I was disappointed that the rivets they sent to reinstall my wheel well trim were NOT compatible with ANY of the rivet guns I own - - or could find. Apparently you need a metric size that perhaps they sell in Bavaria…?.
It would have been a LOT simpler if E-trailer had included a handful of standard push-in rivets in the install kit, because I had to go and buy those - which cost me an extra $10 and a lot of extra hassle. If youre the kind of guy who owns a rivet gun, then you wont have any problem with this.
Overall, a solid B…+….
James
3/7/2013
I love shopping at etrailer.com! Super fast shipping and EXCELLENT customer service. Its like shopping in an old country store in your home town. Got two emails thanking me for my order and letting me know when it will ship within a few hours. I love you people. THANKS!!!!
Jamey
3/7/2013
The ordering process was simple and your salesperson was very informative. The hitch hasnt come yet, but we are absolutely sure it will be as represented. Thank you.
Jesse
3/7/2013
I am very pleased with the trailer hitch. It was really easy to install.
I took some pics to upload. But there is no where to up load them.
Jimmy
3/7/2013
Very easy to find what I needed great website.
Joseph
3/7/2013
Product was exactly as described and a perfect fit. Delivery was earlier than expected. Very satisfied.
Kimberly
3/7/2013
This was my first experience with e-trailer. I got the free shipping and my order was still here in 3 days! Thats pretty awesome. The how-to videos and help section made knowing what to order easy. Will definitely be using them again soon!!
Mike
3/7/2013
first of all I would like to thank Bridgette for calling me after she saw that I purchased an extra cable for my brake controller and I didnt purchase another base for another vehicle. The fact that they take extra care and pay EXTRA ATTENTION TO EVERY DETAIL of your order says everything about the people behind this great company. now every time I think about a trailer part I go strait to etrailer.
Pablo
3/7/2013
You have one of the best customer service departments on the web! Ive ordered from you on several occasions and have been thoroughly pleased!
Paul
3/7/2013
My 3rd order from Etrailer. Great service, great products, always get exactly what you order and the shipping is incredibly fast!
Richard
3/7/2013
Your website at e-trailer is so helpful and informative in helping me to choose the products that I need. You have so many products to choose from, and your how to install videos really make the job easy. I am so glad I used etrailer, I would reccomend you guys to anyone !!!! Thank you so very much for you assistence !!!!
Rick
3/7/2013
Awesome, ordered the tires on a Saturday and had an instant response that they were preparing the shipment . A day later again received an e-mail they had upgraded the order to 3-4 day shipping. UPS dropped the tires off this afternoon .Will pass the word around of the of the great service. Thanks guys.
Robert
3/7/2013
Good products and great service. Would recommend to anyone to purchase here.
Wesley
3/7/2013
Excellent service, fast delivery!
Ben
3/6/2013
Customer service was great. The trailer hitch I originally ordered was backordered, so I recieved an email the next morning notifying me about it and quickly corrected it for me and got me a alternative hitch. Was quick and easy. And shipped shortly after the issue was resolved. Great customer service.
Cameron
3/6/2013
Cant believe how fast order shipped! This alone
is a great ad for more business.
Colin
3/6/2013
Excellent prices, Excellent inventory and FAST service. What more could you want.
David
3/6/2013
Excellent communication,shipping was fast.Will keep you in mind if I ever need any other trailer needs
Dennis
3/6/2013
I have bought several items from etrailer. Everything I have purchased has been exactly as described and reasonably priced. Even with the super saver shipping it was quick. Will always check here first for my trailering parts.
Edward
3/6/2013
Nice product stainless license plate holders Good price, fast shipping, Canada Anything else I need I will order from etrailer again. Thank you. GREG
Greg
3/6/2013
Lowest price on name brand, fast courteous service and shipping at a reduced rate. Best shipping rate on line.
James
3/6/2013
good product ,fast shipping
Jean-luc
3/6/2013
Excellent service and timely delivery.
Jeffrey
3/6/2013
I was surprised by the amount of communication I received regarding my purchase. Always keeping me informed about my order. I was also upgraded on the shipping so that I received my order several days before I had expected it to arrive. All in all, a great experience in online purchasing! I will be back when I need something else! Thank you!
John
3/6/2013
Very impressed. Excellent navigation on website and good video description on products. Additionally very impressed with follow up after order was placed. Highly recommend this service to others. Thank You
Lawrence F
3/6/2013
Very user friendly......Would use again also.
Randy
3/6/2013
Ordered 4 trailer tires on wednesdsy, shipped out the same day.received them by friday morning..
Rob
3/6/2013
All sales personal are very helpful and knowledgeable of the products they sell. I have never had a bad experience with etrailer.com.
Ted
3/6/2013
Had trouble getting my boat trailer lights working when hooked to my 2010 Titan Truck. One call to E Trailer solved everything. Deborah was totally informative...told me everything I needed. Ordered on Monday...got it on Tuesday evening...installed it on Wednesday and everything worked like it was suppposed to..she saved me a bunch of money by not going to the dealer. Ill be back and will recommend e trailer to everyone....Thanks
Terry
3/6/2013
This is my second hitch. The 1st was for a Prius and it fit perfectly. The bike rack and hitch were both light and strong.
I also enjoyed talking with Debora H. She made the purchase a pleasant experience. Tom
Vicki
3/6/2013
a very good place to buy products had a problem with a wire harness and the place it with a new one in about a week. that is very good service
Westley
3/6/2013
Fast shipping and great service. Thank you.
Clint
3/5/2013
What a great buying experience, with the easy to understand fitment guides and descriptions my tandem axle wheel replacement was a breeze. Excellent customer service and super fast shipping, etralier will be the only place I buy from for my trailer needs.
David A
3/5/2013
my initial experience with e-trailer was great. Everything was very clear on line to assist me in finding what I was looking for and the prices were good, too. Now we shall see when my parts get here.
Greg
3/5/2013
Out standing experience. Helpful agent on the phone and rapid shipping.
John
3/5/2013
I ordered the thule apex 5 bike rack and received a hitch that looked like it went on a tractor, however, the ladies that I spoke with in customer service were great and my correct order came very quickly. I really like the E-mail updates and how quickly they resolved the issue. The bike rack was better than expected and we are already using it on family trips, best bike rack Ive ever seen!!!!!
Warehouse a grade D for shipping wrong product
Customer service A+
Products A+ I love this bike rack!!!!
Yes I would use Etrailer.com again and recommend it to friends solely biased on your customer service- Nicole, Janice, Alexis, and Dan. Thanks again!!!!
Kevin
3/5/2013
Very impressed. I placed my order on Saturday and it delivered on Tuesday. Awesome! The videos very clearly showed me how to install the hitch and wiring. No problems at all. I will be back!
Layne
3/5/2013
The etrailer.com folks have been just super about not only fulfilling my order very fast, but in sending me communications every step of the way! I wish all businesses had their customers in mind in providing such good service as etrailer.com has done for me! Thank you, etrailer.com!
Mark
3/5/2013
Good ,prompt service !
Michael
3/5/2013
I recently purchased a Pop n Lock tailgate lock for my 2007 Chevrolet Silverado 3500 and installation was a breeze. Shipping was fast and I actually received the lock two days prior to the anticipated date.Previous to this transaction in 2009, I had purchased a Reese Select Plus 20,000 lbs 5th wheel hitch and a Teckonsha P3 proportional brake controller, both of which have performed trouble free for the past three years.
Robert
3/5/2013
I was recommended your company by Optronics Corporation. I was looking for specific lights for my older trailer. I called from work on my cell phone and was assisted by a Miss Ashlie B. INCREDIBLE! With only vague descriptions from me, she was able to locate and email me items she thought I was looking for. When I got home, I found them, ordered them, and heard back from your shipping department almost immediately. What a GREAT experience. Right stuff, right people and a GREAT buying experience. I will most certainly recommend your company to anyone looking for parts. I will also be BACK for any future needs for my trailer.
Thank you for your Company and service!!!
Scott
Scott
3/5/2013
My 92 Chevy 1/2 ton pickup was unable to drive on any snow or snowpacked roads. Even with 6-8 sandbags in the back,now with installing the Glacier tire cables I wont worry about sliding through a stop sign. They installed easy and have great traction. Thanks for the Express Shipping upgrade also,I will be back to shop etrailer for products again.
Scott
3/5/2013
My first purchase with etrailer was for a trailer hitch, wiring kit and bike rack. The parts arrived very soon after ordering and were in perfect condition.
The shopping experience was great. The website was easy to navigate and the help topics and videos made the installation simple. This time when I needed parts I knew exactly where to go. Thanks etrailer. Ill be back.
Steve
3/5/2013
etrailer.com is wonderful. I purchased a hitch for my Subaru Outback and my son-in-law and I installed it while referring to the video. I also needed to buy the wiring harness and was able to follow the video to find the connection in my car - UHaul wanted $60 to pull the wire out for me. So with etrailer.coms videos I was able to save that money and do it myself. I will definitely refer them to others.
Sylvia
3/5/2013
Thanks so much for the great shipment time on my order,I ordered on monday the 4th an got it the next day great job much appreciated ,I will send pictures when I get the product installed on trailer
Thomas
3/5/2013
The lady that helped me with my order did an outstanding job. She knew exactly what I needed to wire my vehicle to a trailer. Reminded me of what good service is supposed to be like.
Wade
3/5/2013
The product was great as was the advice and service. The shipping was so quick I could not believe it. Although I was kept informed vie E mail, the product arrived almost as quick as the E mail informing me it had been shipped. Thank you. Barry.
Barry
3/4/2013
etrailer was great to do business with. They had the parts we needed, shipped them promptly, and the ship tracking was up to date. Fast friendly service.
Brett
3/4/2013
Great Service. Super quick processing and shipping. Love that an actual representative contacts you instead of an automated response.
Brian
3/4/2013
very good
Brian
3/4/2013
118409 T-one Wiring Harness Jeep Wrangler
The video was excellent and let me know what to expect. I was able to complete the installation without too much difficulty. Disconnecting the original wiring proved to be the hardest part but everything with the product was good. Thanks for providing the video demonstration.
Daryl
3/4/2013
Etrailer always has the products that I need for towing at the best price & the best customer service. Ive bought many hitches from Etrailer and they always ship quick & install easily. The T-one connectors rock. Customer service is top notch. You will get an email from George with your order update soon after you order. Save some money, do it yourself and do it right.
Edward
3/4/2013
I spent quite some time locating this little light for my old 1973 Pontiac GP . . . very surprising how hard it was to find a light that would work.
Elden
3/4/2013
I called on a Sunday and it shipped on the same day. Im impressed.
Gene
3/4/2013
Excellent to do business with. A+++
Guy
3/4/2013
WOW!! Amazingly fast service . After checking every parts store and trailer company in my area , no one had the right part. I hop online and check your site and within 15 hours my trailer wire kit is on its way to my door! Thanks etrailer.com!!
Jason
3/4/2013
Overall, I was very satisfied with my purchase. The website was easy to use. I ordered my items on a Monday and received them on Friday. The trailer hitch was very well packaged and secured in a box so it was perfect when it arrived. Ive heard other companies/sites dont take the time to package appropriately, thus leading to damage in shipping. Pricing was also very competitive.
Joshua
3/4/2013
Great price! Made in America. Quality all the way. Did I mention that it only took 3 days to receive with the free shipping option! I cant wait to get it installed, thank you.
Kevin
3/4/2013
So happy I found this site for the trailer parts that I needed but,were hard to find locally. The customer service is second to none and the nifty tracking service is unique. My items arrived quickly and are of high quality.I hope Im done with my trailer for awhile but,will be back if need be.
Michael
3/4/2013
I have made purchases here before without any problem or incident,I have also used your assistance with some technical questions and found it very helpfull.
Michael
3/4/2013
Site was super easy to use, response was very fast, could not be more pleased .
Oran
3/4/2013
The lady that help did every well.
Paul
3/4/2013
Great communication, prompt shipping.
David
3/3/2013
Wow. Seriously? Ordered Saturday afternoon. Shipped Sunday afternoon. These guys are FAST! :
David
3/3/2013
I am very satisfied with price, quick shipping and the products offered at etrailer. But above all, the product installation videos and tech help readily available on the website are top notch. As proof of this expertise, I have seen other websites link to etrailer for this info. I will certainly look to etrailer for any future needs.
Greg
3/3/2013
E-trailer .com is the place to shop. I have 3 farm trailers that i use at the farm. Anytime I need a part for one of them or our RV, I go straight to their website. I have not come across any part I needed that they do not carry. The price is better than I can find local, even adding shipping. They also have helpful tips and videos if needed. Customer service is second to none. They have helped me with problems that I caused as well as one they did. No hassle, they just make it work for me. I especially like free shipping on $150 orders. That is when shipping usually adds up.
Max
3/3/2013
checked your web sight and was impressed how easy it was to find what i was looking for. The electric trailer jack i purchased was just what i was looking for. Told may son inlaw about it, he called me later and said he was also purchasing one for his trailer. Waiting for its arrival will install it and see how it works
Richard
3/3/2013
Very quick service, quick delivery... very satisfied.
Roland
3/3/2013
fast shipping to Canada, was impressed how fast i got my parts even know they were back ordered, easy to install the the upgraded 7 way trailer adapter on a 2001 f-150, took me 5-10 mins to install will use etrailer.com again
Aaron
3/2/2013
Excellent Service
Arthur
3/2/2013
Great web site and great prices but you charge too much for shipping.
Bruce
3/2/2013
Great site & Great service
Craig
3/2/2013
Good buying experience
Floyd O
3/2/2013
Ordered Sunday morning, shipped Sunday afternoon! What more can I say. This is my second order with etrailer.com and the first was just as prompt.
Jan
3/2/2013
eTrailer.com has the best customer service you could ever imagine. Prompt updates on my order status and extremely quick expediting of my order. The best buying experience, I appreciate it, thanks!
Paul
3/2/2013
I was pleased with the prompt attention my order received, and delighted that they were able to upgrade my shipping time at no charge....my cargo rack and bag arrived within 5 days including a weekend. Very impressive service!
Cynthia
3/1/2013
Excellent web site. Great choices, informative best ever and has what anyone needs. The one-stop-shopping choice. Thanks
Dennis
3/1/2013
Good website, was really happy about the
upgrade on the delivery.
Herman
3/1/2013
Very good service and fair price. I placed my order on a Sunday, in less than two hours I recieved an email stateing that my order had shipped and I had been upgraded to express shipping.I recieved my order on Thusday. I have recommended the store to my friends.
James
3/1/2013
Very fast service, with follow up e-mails. I will do business here again!
Jim
3/1/2013
E-trailer has all the information you need to get everything you need to fit your vehicle.
Kris
3/1/2013
I enjoy buying from etrailer. They have good selection at a good price and have always shipped my orders promptly.
Les
3/1/2013
I was in a crisis for the part and they got it to me on time. Thanks
Melaine
3/1/2013
I was surprised with the service at etrailer.com when looking for boat trailer wheels and tires. They had what I wanted at a price lower than most and fast shipping, they have earned my business. Thanks
Ralph
3/1/2013
Great company, I bought 3 trailer hitches from them and the worked great. I tell everyone to you them. The name is easy to remember too.
Robert
3/1/2013
My most valuable and meaningful experience was the customer service I received. It was prompt, courteous, and very generous. Kevin J gave me an upgrade for shipping at no additional cost to me. The package came as promised within the stated time frame. For me product quality is important, but good customer service runs a very close 2nd. Thank you etrailer, you guys are top notch in my book. Signed: S.G.M
Shawn
3/1/2013
You guys are awesome!
Daniel
2/28/2013
Service couldnt be better, very prompt. Price was good. Parts fit and worked.
David
2/28/2013
Great design. It fit my 2007 Honda Forman great.
Douglas
2/28/2013
Very impressed with etrailer. Great service from start till delivery.....
Jack
2/28/2013
Great website. I found the video of how to install my product very helpful in helping me make my ion and in knowing what to expect when installing. Free shipping was another great bonus.
Jason
2/28/2013
It was a relief to find the Thule Bicycle rack thumb screws. The price was fabulous and the delivery was right on time.
Thanks,
Larry
2/28/2013
Fast shipping: Less than I expected
Good communication: Detailed information about the products, shipping, and follow-up with the client.
Overall: Excellent!!!!
Leonardo
2/28/2013
Shipped amazingly fast all the way to Hawaii. The video made it easy to understand how to install.
Richard
2/28/2013
I expect my order to arrive today and based on several previous orders from etrailer Im confident everything will be as ordered. I was very pleased with your quick response to a technical question prior to my most recent order. The Order tracking feature is great and works well. Im pretty good with following the written directions but the videos are very well done and really help show ways to make the job easier. Free shipping on bigger orders and fast delivery are great.
Spencer
2/28/2013
I have used eTrailer for several purchases trailer hitches and cargo accessories. The customer service and quick turnaround cannot be beat. The prices are usually lower by at least 10 - 15 versus local shops even considering the shipping costs. I wont shop anywhere else.
Stephen
2/28/2013
I was very happy with the trailer tire that I purchase and the speedy response and shipping time that it took to get to me.
William
2/28/2013
So far everything Ive ordered is great quality and arrived in 2 days, which is super fast and free. Customer service is awesome too. The videos and pictures on the website make the installation, which I normally wouldnt have even tried to do myself, really easy.
William
2/28/2013
Calvin was very helpful and help me with the whole process of getting the right parts. Tx
Alexander
2/27/2013
This was my second purchase from etrailer and I am extremely happy with the service received. My orders were shipped and received promptly and you cant beat the price.
Charles
2/27/2013
This is my second purchase from etrailer.com and both transactions went perfectly. I had a question on this most recent order and received my answer very quickly with a simple phone call. The communication is superb. My first order came very quickly and the installation was simple. That hitch and wiring has been performing beautifully. I expect that this one will be the same. Thank very much. I will definitely recommend your site to anyone looking for trailer hitches and accessories.
Curtis
2/27/2013
These are great people to do business with and very honest I advice you to deal with them you will not be sorry.Great product
Dan
2/27/2013
Ordered 2 electric cooling fans. Got 1 in a couple days. Took almost a month to get the second one. Needed them both to finish my job. I think thats slow service.
Dave
2/27/2013
The Lady I spoke to was very SMART about the product I was calling about because now days thats hard to find somebody that knows what they are talking about. So thanks to that fine Lady that help me out!!!!
David
2/27/2013
So far, with 3 or 4 orders from your company, I am pleased. I only had 1 issue that failed, which was a trailer light harness that only worked for 6 months, but may be attributable to the car. All other purchases met my expectations and installation was a good experience. Thanks for your prompt shipping and quality of merchandise.
Dennis
2/27/2013
Very fast delivery. good products Great price
Dennis
2/27/2013
I mistakenly ordered three sets of tire chains when I wanted only one set. I couldnt edit the order and it was confirmed unexpectedly. I immediately called the 800 numbe and got Mark
L. He was completely understanding of my proble and solved i within minutes, then kept me informed by email. I could not ask for better service
Sincerely,
Dr. Hank McGuckin
Hank
2/27/2013
Excellent customer service.
James
2/27/2013
Best Pricing and delivery on time is very important to me. This was just one more item that I ordered without any problems. I will be ordering from etrailer again!!!!
John T.
2/27/2013
Great shopping at etrailer they upgraded shipping at no extra charge.
Kent
2/27/2013
Always top notch when I order from here. Fast free shipping and great prices. Also found the answers to my questions in the Expert Answering section.
Matthew
2/27/2013
Etrailer.com was very prompt in shipping my order. Their customer service was terrific at letting me know the status of my order. The package arrived very quickly. It was exactly what I needed. Great job etrailer.com!
Max
2/27/2013
i must say it is one of the best service i got from any company so far. their system on line is very easy and price very good.
Nazim
2/27/2013
Very happy with the customer service from etrailer. Their prices are very competitive and the go the extra step to get your order to you quickly.
Russell
2/27/2013
Always have the parts Ive needed
Fast shipping
Scott
2/27/2013
Even though I called late in the day, the representative made sure that my order shipped that evening. Thanks for providing a cheaper alternative to OEM parts.
Seth
2/27/2013
The step bars went on great, Shipping was excellent and fast.
Really easy to order. Thanks We will do it again.
William
2/27/2013
Etrailer has great service and excellent communication regarding the shipment. The shipping was fast and very resonable. I will never buy from anybody else
Alex
2/26/2013
Hitch was a perfect fit
Bryan
2/26/2013
I was thoroughly impressed with the etrailer experience. The customer support was excellent. Such a great website. I recommend them to anyone with trailer needs.
Bryce
2/26/2013
Very impressed with shipping, fast delivery. No problems or hassle, very satisfied.
Carlos
2/26/2013
Great experience, Great prices. Will be doing more business in the future.
Clint
2/26/2013
Great easy to navigate web site. Great ion In models and brands. I order a trailer hitch from you about six months ago, and again everything looked and was the as seen in your site, delivery was faster than Id expected. there were no hitches. Pun intended... : This time around my shipping was upgraded by your shipping dept. at no additional cost to me. Thank you.
Douglas
2/26/2013
She was very helpful, she even made a call to the supplier to see if the bracket could purchased separately.
Frank
2/26/2013
My order shipped in just over 12 hours.
Thats what I call great customer service.
Thank You
George
2/26/2013
I am really pleased at the quick response time and the shipping from etrailer.com. I had one issue with my shipping address which I received a phone call and corrected the issue on my end and a shipping status with-in a few minutes afterwards. Thank You very much.
Gerard
2/26/2013
large inventory, good prices and quick delivery
Jeff
2/26/2013
Absolutely excellent service and product. The winch is exactly what I wanted and the price was too. The very fast shipping was also a great plus.
Thanks!
John
2/26/2013
Excellent. Shipped same day parts were ordered.
Larry
2/26/2013
Very fast and efficient and free shipping, good communication after the sale, friendly staff. The website is easy to navigate, and simple to use to get exactly what you need for your make and model of car. I havent installed the hitch yet but it looks to be quite straightforward.
Mark
2/26/2013
Awesome folks, fast shipping, great prices cant ask for more!
Michael
2/26/2013
Ordered an electric brake controller, shipped same day as order. Followed installation video and took less than 30 min. to install.
Todd
2/26/2013
Wow! Super fast friendly service, processing and shipping. The folks at etrailer.com have an excellent system going! Have quality merchandise at very good prices. Would definitely order from them again without a doubt!!!
Anthony
2/25/2013
The ion is great and the customer service is even better.
Benjamin
2/25/2013
I just received my order, it came in on time without delay. I want to thank etrailer for having my order here on time.
Curtis
2/25/2013
My son recommended Etrailer after buying his hitch from you. I am really impressed at your prompt service. Its been a great experience.
David
2/25/2013
Super cooperative customer service by Pat.
Geoffrey
2/25/2013
Pleasure to do business with, Great prices and Fast Shipping. Will be back again and again. Thanks!
Gill
2/25/2013
UPS dropped my order off the other day I found out my 2007 Silverado was the newer versio and the one I placed the order for was for the old version and would not work I just bught the truck the other day from a dealer 1 mile from the location.
I called and spoke to Tommy C. Was advised they had the one that would work on my truck.
I drove to there location and returned the one that did not work and got the proper one. I had trouble with it sticking and one of the gentelmen working there helped install it.
Sprayed some Break Free on it when I got home works fine.
COULD NOT ASK FOR A BETER PLACE TO PURCHASE ITEMS FROM THIS IS MY 4 th TIME IN LAST 5 YEARS DOING BUSINESS WITH THEM.
I had already sent several friend to purchase itms from them in last couple years.
Kenneth D.
2/25/2013
This is the second time Ive ordered stuff from you and its been a great experience each time. You are very timely with your e-mails and I have had zero issues. Great place to do business.
Mark
2/25/2013
amazing service.
Raymond
2/25/2013
awesome ..by far best customer service ive delt with in a long time…
Roland
2/25/2013
Great service.....as always
Steve
2/25/2013
OUSTANDING SERVICE! I ORDERED MY TRAILER HITCH PACKAGE TODAY AND JUST GOT CONFIRMATION THAT IT SHIPPED TODAYTHE SAME DAY , WITH AN UPGRADE TO EXPRESS SHIPPING! WISH ALL BUSINESSES IN THE GOOD OLE US OF A WOULD ADOPT YOUR CUSTOMER SERVICE ATTITUDE. WILL LET ALL KNOW WHEN I HAVE RECEIVED MY ORDER AND HOW IT GOES FROM THERE. WILL DEFINATELY GET BACK TO YOU GUYS. HOPE TO RECOMMEND THIS TO ALL MY AQUAINTANCES. KEEP UP THE GOOD WORK!
Bruce
2/24/2013
Ordered my first Town Car hitch from you last Nov. Great product and easy install. Car got hit by a bread truck and totaled just after install. Bought another Town Car and ordered another hitch as I was really pleased with the last one.
Earl
2/24/2013
I have been buying from etrailer for several years now and their service, products and prices have been outstanding!
Fernando
2/24/2013
Was happy to know my order shipped really fast am waiting on it to get here. The price on here are just great and looj forward to getting more stuff for my car soon!! Thanks guys you all seem to have a good thing going!!
Asa
2/23/2013
I just install my hitch today. Had no trouble in doing so. Instructions were right on, and took just over 3 hours, like they advertized. Maybe I could have got a better price on the stuff I ordered but there tech support is outstanding and thats why I will always use etrailer for all my hitching needs.
Dave
2/23/2013
Informative videos and information. Great prices. Awesome customer service. Will buy all my trailer parts from etrailer.com from now on. Thanks!
Ila
2/23/2013
Excellent communication.
Jason
2/23/2013
Your product and delivery are outstanding. It was delivered on time and the product matches the description at your website.
I am very happy to find a metal vent cover. The high altitude 5,000 foot sun quickly eats up the plastic vent covers.
As soon as the outdoor temperatures get above freezing Ill install your metal vent.
John
2/23/2013
My experience with etrailer has been first rate. They pay attention and follow up. Two things that are woefully lacking in custormer service these days. Their product line seems quite extensive as well.
Joseph
2/23/2013
This is a great place. Fast in ordering & shipping.
Lon
2/23/2013
Very satisfied. Was able to talk to a real person when I called. Sales people were very helpful and friendly.
Louis
2/23/2013
Trailer hitch arrived fast was easy to install on my 99 Honda CRV
Michael
2/23/2013
Good ion, good website menu, and easy to customize for your vehicle. I ordered an entire towing package for a Nissan Titan, hopefully I will be able to hook up everything and tow.
Paul
2/23/2013
Amazing!!! Ordering process and shipping time exceeded my expectations. Great company to do business with.
Richard
2/23/2013
The service was very fast. The lights fit perfectly on my 1995 Shorelander trailer. All bolts came with the lights. Great job.
Thanks.
Robert
2/23/2013
etrailer.com has a wide selection of for all of your truck accessories from interior to exterior. All of the items that I browsed gave a detailed description of the item . Easy check out and a quick response to the items that I purchased.
Scott
2/23/2013
Nice product for the price. I priced many places and etrailer was the best price. I wanted to have a carrier that would pivot up when not in use and this product does that for this price. Great communication regarding shipment. Arrived in good shape and with instructions easy to put together. No missing parts as well.
Charlie
2/22/2013
Excellent experience. Hitch installed on my 2012 Honda Odyssey in less than 30 minutes as advertised. Delivery was quick and instructional video link was helpful.
Chris
2/22/2013
A very impressive company. I placed an order online and within minutes I received personal confirmation of the order. Shortly after I received another email from someone else saying my order was Shipped! A couple days later I received my order.
I ordered the 2 piece vent. One word to describe it…stout. Very well made. Impressive liw profile design. The pictures and videos do not do it justice. There is a nice lip on the 6 circle and a nice drip edge on the inside baffle that extends well past the inner lip. Water cannot get in.
I cant think if another online company that compares.
Damon
2/22/2013
Ordered a curt hitch for a 2013 equinox Wednesday and received it Thursday. Took me a little over a hour to put on probably since I am 70 and had to wait for the garage to warm up. E-trailer updated my free shipping from 5-7 business days to three express for free too.
Donald
2/22/2013
I am very impressed of how etrailer.com does business!.soon after I order the parts that I needed for my Kia Sedona they send me an e-mail telling me that my order was updated from a 5 to 7 day delivery to a 3 to 5 days delivery at no extra cost. it is this kind of service that makes you a returning client!. Thanks etrailer.com! :
Gerald
2/22/2013
I ordered 4 new springs,tandem-axle kit and u-bolt kit for my trailer. Order came very quickeven with free shipping. Installation was no problem. I am very happy with etrailers ease of web ordering, excellent fit and quick service.
Joseph J
2/22/2013
Great website videos help me to pick the type of light I was looking for without guessing. The order shipped quickly and the lights were on my trailer in no time.
Meredith
2/22/2013
Great Job!!
Robert
2/22/2013
received the trailer tongue jack in record
time. Thanks for the fast service.
Roger
2/22/2013
This has got to be the best company I have ever done business with. Ships fast and accurate.
Ronald
2/22/2013
great service and products,thanks
Thomas
2/22/2013
The reps at etrailer were great. I noticed after I entered my order that I had an error on my mailing address. The order had shipped so fast it had already left their facility. The etrailer reps coordinated correcting the mailing address with UPS and I still received the order within 3 days of originally entering it. Thanks for the great service...Tom in Bama
Thomas
2/22/2013
Just got my Hidden Hitch trailer hitch today. It fit perfectly on my 2003 Ranger Super Cab, installation was super easy. Shipping was VERY FAST as well. Thanks for the great product and service!
Andrew
2/21/2013
The Pop & Lock installed in minutes just as advertised, and I was very pleased with the speedy delivery!!!!?
Barry S
2/21/2013
Very easy to navigate the website. I found what I wanted quickly and had several choices, depending on my needs. Checkout was simple an my order was on its way. I was surprised to learn that it was actually going to arrive quicker then expected which makes me even happier. I have purchased from etrailer before and again you have exceeded my expectations. Keep up the great work. Thanks.
Gary
2/21/2013
Best customer service ever. Quality products! Thanks
Kathy
2/21/2013
Ordered a Yakima wind shield and end caps for my rack. Shipping was super fast and packaging was great! Will do business again for sure.
Russell
2/21/2013
Quick shipping and great service. Definately use etrailer again
Scott
2/21/2013
Thanks for the prompt service.Ordered Sunday night and box on front porch 1 p.m. wednesday,have bought several different styles of mirror extensions and they either didnt work or fell off. I can see this design is going to work . Once again Thank You for the prompt service.
Allan J
2/20/2013
As in the past my experiiance working with e-trailer has been exceptional. Your price are competive and your attention to exceeding my expectations have GREAT!!
Thank You John G.
I am more then happy to share your site with my friends.
Charles
2/20/2013
Ive used you before and Ill use youagain!!!
Dave
2/20/2013
My first order with etrailer,
Quality products, great pricing, fantastic customer service and fast delivery. I couldnt be happier.
Dave
2/20/2013
The way online shopping should be. Priced great, shipped the same day. Updates sent to email with tracking info. Will do business again.
Eric
2/20/2013
The website guided me to a good choice of hitch kit and wiring kit for my vehicle. Installation was straightforward. They had a better price than a competitor for the same equipment, and their free shipping was very fast.
Greg
2/20/2013
fast&easy and good price on all items,also fast delivery.
John
2/20/2013
Great service. Item arrived earlier than expected. Good price. Keep it up and thanks!
John
2/20/2013
Excellent price and delivery. An unbeatable combination. Ill be back and buy my third hitch from you guys for sure.
John C
2/20/2013
My experience with e trialer was great, the price was the best I could find anywhere including other web sites and brick and morter stores. The item shipped promtley and I am currently waiting for it. I will let you know more when it arrives.
Judith
2/20/2013
Your online information, products and video were greatly appreciated and price made decision easy.
Mark
2/20/2013
Called and spoke with Louis. Super friendly and definitely able to help me. I needed a carrier for my SUV by the next week and he assisted me in finding the one I needed. Checked my email a few hours after speaking with Louis and saw that it had shipped. Amazing! Thanks etrailer and thank you Louis!
Matt
2/20/2013
I like the videos and helpful advice!
Mitch
2/20/2013
Item arrived in two days and I am excited to use it this next week on our holiday
Rick
2/20/2013
This is the second time I have ordered from etrailers, and the experience has been great both times. Instant order acknowledgement, and my items are shipping the same day! the free shipping over $150 is great too, saved me 28 bucks!
Todd
2/20/2013
The service is great,all the people their helpful and just very very nice to deal with.I will always do business with etrailer.
William
2/20/2013
Very fast shipment and a missing part was resolved equally quickly. Very good customer service after the sale. Thank you!
Allan
2/19/2013
Very impressed with etraiter. Great communication, fast delivery. First order was a strap that could not be purchased locally, etrailer offered me a ion. Have since ordered two additional items. Highly recommend
Billy
2/19/2013
Great wealth of information in videos. Fast shipping and they match prices of competitors. Keep me up to date with the status of the purchase. Cant ask for any more!!!
David
2/19/2013
Great experience. Ordering could not have been easier. Follow up e-mails go above and beyond. Your customer service is great!
Deborah
2/19/2013
Very good web sight....easy to use.
Donald
2/19/2013
GREAT AS ALLWAYS THANK YOU
Francis
2/19/2013
You have a really good fulfillment system. It keeps the customer informed all through the order to delivery cycle. Hope to do more biz with etrailer in the future.
George
2/19/2013
opted for slower free shipping received on 2nd buisness day including one day which was holiday shipped accross 4 states order complete as purchased outstanding service never dealt with such satisfaction before totally pleased
Gerald
2/19/2013
I was extremely pleased with the excellent service provided by Stephanie. She was very professional and easy to work with. Stephanie is the kind of person all callers would be very fortunate to have help them with an order. Thank you, Stephanie.
Harry
2/19/2013
This is the 3rd unit I bought from you.
Went in as quick as you could believe.
Lee
2/19/2013
I am very happy, very good service, and fast delivere. Tanks
Luis
2/19/2013
My experience was good, although I was disappointed to know that the item was not in and they had to order it. I always had to keep in contact with them to make sure that they were on top of my order. The pricing was really cheap and I saved a whole lot of money so waiting that amount of time was worth it in the long run.
Matthew
2/19/2013
Excellent, I am based in the UK and needed hitch parts for my RV. I use a collection and forwarding agency in Florida so it made sense to try and fine a local supplier there. But that was a pointless exercise. Etrailer had all the parts in stock and shipped within hours. Jamie was especially patient with my questions and then resolved an error with my online order. I would recomend them to anyone.
Michael
2/19/2013
everything went well very happy so far.
Mike
2/19/2013
eTrailer had exactly what I was looking for at a great price. The ordering process was simple and the updates on the shipping are top notch customer service. Great all around experience.
Adrian
2/18/2013
Best prices that I could find on my hitch and bike rack, and unbelievable service.
I ordered them on a Wednesday afternoon and had everything installed on my vehicle Friday night. I figured it would take a week or more with the free shipping option, but was pleasantly surprised!
Brody
2/18/2013
I got a shipping up grade and an item at a great price. whats not to like about that?
Curtis
2/18/2013
Very fast service
Danny
2/18/2013
Excellent! Ordered a tow hitch and now some grease caps. Fast shipping, great service, great prices, and a nice organized/easy to use website. Thanks!
David
2/18/2013
i was glad to find your great web site. alot of imformation there.if i need more wiring i will return..
David
2/18/2013
Outstanding Value and super fast shipping service. VERY HAPPY with everything and will definelty buy from again. I will also tell everyone I know that has a need for any tariler parts.
David
2/18/2013
Wow. Placed an order at 8 and it shipped at 9:20. Now thats quick service.
David
2/18/2013
I found you on the net., I found what I thought I wanted but was not sure. I had ordered the same hitch from JC Whitney for $229.00 but they wrote me back and had to refund my money because they were out of stock. I called your company and you also had the same hitch but were out of stock. Your sales-gal made a call to the manufacture who said that they did indeed have that hitch in stock and I told her to order it for me that I needed it asap. She was very helpful and went out of her way to get me the product I needed in a timely fashion and I am so happy I found you on the web and that you have qualified salespeople, who go out of their way to serve your customers. The boss should buy her lunch for doing such a super job! Although I had to pay a little more for this hitch than at JC Whitney I at least am getting it and I wasnt sent a email stating it is out of stock and I am SOL. So thank you very much and if I am ever in the need for a service such as yours you were put in my favorites. Thanks once again!
Dennis
2/18/2013
Excellent Service!!! Extremely Quick shipping!!! Also has a video you can watch on how to install just about everyone of their products. You will not find a better place to shop for your towing needs.
Dylan
2/18/2013
This site is incredible,they ship to you right away and stay in touch with you about what you ordered.
Gary
2/18/2013
So far everything has been excellent. I immediately received an order confirmation followed by shipping data and later with another email upgrading the free shipping to a two day sooner schedule. This is my first experience with etrailer and I am definitely impressed with good service and prices.
Jay
2/18/2013
E trailer was priced right and my order was recived faster than expected. Excellent customer service. Thank you E Trailer.
Kevin
2/18/2013
The best and fastest tech support of every company I have contacted..I run my own business and over the years in my experience etrailer gets my business everytime....They answer any question even if im not placing an order. Thats RARE…
Mark
2/18/2013
easy to use website. Made a purchase and immediately received a call from a polite representative to verify a mistake I made on my order. Received solid emails on status, including tracking pages to trace my package. Delivered as stated on time and very well packaged even though it was just a swing bar for my trailer. Excellent product that exceeded my expectations. I WILL be using this company again. Solid work ethic.
Mike
2/18/2013
Honest, very upfront company that does exactly what they say. It has been a great experience to do businees with etrailers and I hope to do more in the future.
Richard L
2/18/2013
These guys are insanely helpful !!! i have never had a more enjoyable transaction !!! Wicked fast and informative. wish they all could be this good. I will definitely be shopping here again !
Robert
2/18/2013
This is the second hitch I have purchased from etrailer. The quality is top notch and the service is equally good.
Scott
2/18/2013
E-trailer was great. They were super-fast, very personable, and reasonably priced.
Steve
2/18/2013
I have always been more than pleased by everyone there.
I have ordered from E-Trailer many times and never a problem. I wish all shopping was this easy.
Steven
2/18/2013
HI, GUYS YOU AR THE BEST, I BUY A LOT STAF FROM ETRAILER ,ALL ITS VERY GOOD ALL , TANKS AGAIN WALTER MARTINEZ ,I RECOMMENDED ETRAILER.COM TO EVRY FRIEND 100 YESS !!!
Walter
2/18/2013
Great to deal with. My 2013 Dodge Grand Caravan front floor mats fit perfectly. Would highly recommend etrailer !!
William
2/18/2013
Your ease of ordering and timely shipping really stand-out in todays eCommerce. The product is as stated and arrived in four days, installed easily, and is used often. Good hitch, good shipping and good people. What more could anyone want in an experience of shopping online. Thanks, William
William
2/18/2013
The shipping was fast and cleaneverything I ordered came in just fine, and I would use etrailer.com again.
Christopher
2/17/2013
When I put in an order for new trailer wheels and tires on Sunday with the cheapest ground shipping I didnt really expect to get them very quickly. I was so surprised to receive an email back the same day saying that not only had my order already been processed and shipped, but they upgraded the shipping for free. I couldnt believe the tires were waiting for me when I got home on Wednesday. What a fabulous experience. This was my first time shopping with etrailer, but it definitely wont be the last. Amazing customer service!
John
2/17/2013
I Loved several things of my experience dealing with E-Trailer. First: They had the product clearly and easily found on the web site right off the bat. I Loved the way you could compare two of their own products side by side to help with choosing the best product for you. I loved the fact I could call in the middle of the afternoon on a SUNDAY and place my order with a live representative. Loved that she was very professional and knowledgable. Even letting me know how much of the product I was ordering that they keep in stock since it is more a speciality part. Then was quick to let me know that they could get more of the parts in rapidly and to my door just as quick. I loved they instantly were emailing confirmation and filling me in how they would continue to follow up with my order. I loved she sets me up to receive the special catalog/sales items E-Trailer regular offers. So in short, I loved my entire buying experience with e-Trailer.
Lance
2/17/2013
I was very pleased with my first experience with etrailer. The transaction was smooth, and the communication and shipping was top notch and fast! Thank you etrailer. I look forward in doing future business with you!
Thomas
2/17/2013
To me eTrailer.com its the best website I tried to find all the parts that I needed for my frontier in 5 other websites but non of them had it. And they are so helpful over the phone
Victor
2/17/2013
Great service and prompt delivery. Thanks.
William
2/17/2013
Great service, the right parts, great price, and quick shipping. Thanks.
Alex
2/16/2013
Like your site, easy to navigate, prices are most of the best out there on the web I have looked and what you order is on its way quick!! This is the second time I have placed and order with etrailer.com and everything so far has been great! pricing/shipping My family and I have just bought our first trailer and looking forward to using it and using etrailer to get the extras taken care of.
Chris
2/16/2013
etrailers customer service was outstanding. I especially want to thank Michael Howell for making the extra effort fof contacting Fulton to determine exactly what new product would replace the 40+ year old winch I had that was no longer available. Thanks also for keeping me informed at every step as my order was processed through your system. Etrailer.com managed to keep me informed without flooding my in-box with extraneous advertising clutter for things I didn’t want or need.
Darrell
2/16/2013
Had a question about the TBC I wanted to order...sent an e-mail and was promptly answered by Louie T. who needed a little more information....immediatley responded back and set up a link to place the order.
Donald
2/16/2013
Well, you underestimate the time to install. It turned into a 3 hour job because the fit was very tight. But it went in and I am happy with the hitch. I dont intend to tow. the purpose of the hitch for me was so I could haul my bikes. I absolutely appreciate the service your company gives. Always good delivery and in good condition.Thanks
James
2/16/2013
Very good product , excellent service.
Jan
2/16/2013
Phoned about parts if in stock.Gail very helpful.Took my order ,made sure it was shipped right away.Had to pick it up in Great Falls,only had 2 day window to do so,as I live in Medicine Hat AB.Will see if parts are there on 25 Feb.Send another message when get back to Canada.
Jim
2/16/2013
Right part, right price, fast response on the order and received faster than originally told. Id say excellent experience.
Marc
2/16/2013
Very cool shopping site found just what I wanted and service is awewome!
Mark
2/16/2013
Great, shipped right away and received right away. What could be better? Laura was courteous, knowledgeable and pleasant to speak with. The whole process took just a few minutes. The trailer hitch looks solid and very easy to install. looks like an OEM application. Like your tracking detail, neat.......
Samuel
2/16/2013
Painless ! I was happy to find explinations for your product as well as instillation information. I was also suprised my order was upgraded as far as shipping and shipped the same day. It was a good experience and I will shop with you again and pass your site on to my co workers.
Thanks,
William
2/16/2013
I am so pleased and will continue to shop at etrailor.com. The customer service was outstanding and the quick responses to my online purchase and shipping details was just great! Thank you for making my purchase and shopping experience one to remember!!!
Cristine
2/15/2013
The customer service was excellent and the experience was pleasant. The agent answered all my questions and helped save me money. His expertise helped me determine which product would work the best for my car and utility.
Deanna
2/15/2013
Very good price on the RV Level Plus. Very fast shipping.
Good product.
Thanks.
Garry
2/15/2013
i got the towing mirrors for my 2005 ram 1500 works great
Jeff
2/15/2013
I have just recently needed trailer parts and found etrailer online and ordered some wire, junction box, and a step support for my rv. I ordered and they upgraded the shipping at no charge. I recd the order and everything was shipped and all people that sent emails were very helpful. I placed another order just the other day but they didn’t have one of the items on hand, they found the other item for me the next day and the order was shipped complete that day, and the item they didn’t have on hand was ped shipped. These folks seem to really care about doing things the right way to help the customer get what they want and in a timely matter. John schulder
John
2/15/2013
Great service!! Items I wanted were in stock. I placed my order in the morning and the items were shipped by the early afternoon of the same day! They even upgraded my shipping to Express Shipping at no extra charge. AWESOME!! Will be ordering from etrailer.com in the future.
Kelli
2/15/2013
I have purchased from etrailer.com on 2 occasions. Each one has been a great experience. Prior to the sale I had a few questions that I emailed in and each one was answered thoroughly and promptly. The items were shipped out the same day in both cases and arrived quickly. Not to mention, their prices were the lowest on the web. I would definitely recommend etrailer.com.
Marc
2/15/2013
I asked etrailer.com staff a technical question and got a helpful answer. When I was ready to make a purchase they made it happen and it shipped out lightening fast. I will use them again.
Michael
2/15/2013
I have a two inch reciever on my truck and after the bolt has been ed and tightened down it does not extend out enough on the other side for the lock to snap in place. Probably about 1/4 to a 1/2 longer would have been great. Oh well guess Ill have to just keep looking. Any one have any other ideas?
Michael
2/15/2013
Great customer service
I found e trailer to be very helpful. When the local hitch shop and the dealer failed to even return my calls
Thank you Nikki
Michael J
2/15/2013
Received the hitch and wiring harness within three days. It took me about 20 minutes to install the hitch and 30 minutes to install the wiring, its just plug and play, very easy. Went slow so I didnt miss anything.
The install was very easy.
Ralph
2/15/2013
Great service! and informative web site! The install videos
are dead on! Thanks, RS
Richard
2/15/2013
Merchandise came earlier than expected - Jordan G upgraded my free shipping slow option to a faster shipping option and I got my product in less than a week. Price is good, shipping is good and cheap what could be cheaper than free so I would definitely come back here if they carry the stuff I need.
Rod
2/15/2013
The shopping experience was great. Will buy from again.
Roger
2/15/2013
Great to work with. Fast shipping and FREE. Delivery date was 2/18/2013 and got it on 2/15/2013. Supper fast shipping
Thanks
Ron
2/15/2013
Excellant service, my hitch arrived earlier than expected. I am very impressed with the quality of the hitch. I have 2011 Odyssey and everything went pretty much according to the videos. The wiring plugged in easily but I had to add about a foot of wire to the ground to get it to the screw. Also getting behind the panel was not as easy as depicted. I ended making a hole in the bottom storage compartment and mounting the relay and storing the wiring there instead of under the bottom of the panel. It actually made things more accessible, now I only have to remove the fuse cover if I need to do anything. One flat end of the hitch broke through the box during shipping so I got some metal primer and paint to to touch up the bare metal. Hitch mounted without a hitch! I even got the plastic back in the wheel well by drilling the hole bigger as suggested. Very impressed overall and would do it again if I need another. Great company.
Timothy
2/15/2013
Excellent service, prompt delivery, and very helpful customer services to answer my questions. Installation video easy to follow and although I havent received my shipment yet, it is on the way with tracking information. I hope the instruction manual will be as helpful and clear as the video. Thank you.
Victor
2/15/2013
I ordered custom fit towing mirrors for my dodge truck. They arrived today. They fit over my existing mirrors. I installed them without tools in less than 5 minutes. They are adjustable and do not interfere with the viewing feild of my mirrors. And they look great!
Waine
2/15/2013
I am impressed with etrailers web site, accessability of features on the site, and comprehensive availability of how to videos. The e-mail confirmation was customer friendly as well. Thank you!
Adam
2/14/2013
I would recommend etrailer. The lock I ordered, while not in stock until April, however, the folks there emailed me and called me to offer another option, and let me decide what I wanted to do. When there was a potential issue with the second option, they again called me to keep me informed. Fantastic customer service, and I will definitely keep them in mind for any future purchases.
Al
2/14/2013
Thank you sherry and christy for you help in my purchase of new rails and brackets for my 5th wheel hitch. Both of you were very polite and courteous through the whole processes. Thank you Mike for the video explaining that these custom fit brackets would install into my new truck. Thanks again for everyones help good job.
Chuck
2/14/2013
This is one of the best companies to deal with. Their customer service is excellent. I received updates on my backorder item and complete shipping details on my order including its location from the manufacture. I never had to inquire about my order because of the excellent follow through of etrailer.com. I would highly recommend this company.
Eric
2/14/2013
GREAT WEBSITE QUICK, EASY HASSLE FREE CASEY WAS GREAT TO WORK WITH
Gary
2/14/2013
Nice website, easy to move around and find what your looking for. Great prices Excellent communication during shopping and/or shipping experience.
Gary
2/14/2013
The ordering process was a very pleasant experience as Kim was extremely courteous,thorough, and informative. The follow up with order number and tracking etc. has been excellent also. All of the above,together, made for a great experience! Keep up the good work! Thanks again.
Harold
2/14/2013
Great customer service. Good prices and really fast delivery!
James
2/14/2013
Talk about fast, friendly service. I ordered my equipment for my equinox on a Tuesday and was installing it on Thursday evening. I have never ordered anything online and received it nearly as fast, even if I paid for premium shipping. Great job eTrailers. I will be ordering from you again real soon. I will tell all my friends about you and anyone else I hear saying they need receivers or hitches and harnesses.
Just be sure to watch the install videos, really make the install process a breeze.
Jeffery
2/14/2013
Product was at a very good price return policy was outstanding and convinced me to try this retailer. Communication and shipment met or exceeded expectations. I will definitely shop here again.
Kenneth
2/14/2013
Great experience. Ordered Tuesday night and got on Thursday afternoon. Great quality. Lights fit perfectly. The only down side is when you install the lights it takes up about an inch or so on the inside. Which makes it harder to put a large box in it. Other than that wonderful product.
Patrick
2/14/2013
this was one of the most pleasent ordering i have had in years The person was plesant and great to talk to plus she was very smart about the parts i was ordering.
Richard
2/14/2013
Very easy and efficeint tranaction. will do again.
Robert
2/14/2013
Excellent customer service. I received the wrong part and e trailers customer service department was notified and rectified my situation is no time. The correct part was shipped and received in Hawaii and the customer service department supplied a UPS return label for the original item to be shipped back to MO. Thank you very much, R. Tom
Ronald
2/14/2013
Good experience, except there was a duplicate order unknown to me, it was canceled. Thought was order was canceled, had to send an email to find out what happened. If canceling a duplicate, pls send an email as to why. Otherwise the easably of ordering and the quick response of Peggy was great.
Ronald
2/14/2013
Great service, good prices, timely shipping of products.
Charles
2/13/2013
Fantastic service. Thanks
Daniel
2/13/2013
Great communications and fast shipping. Offered an equal alternative for an item not in stock. Thanks!
James
2/13/2013
I was very impressed with your company. The site is very friendly and it was easy to dertermine and locate what I needed. Customer Service was very expedient in answering a question that I had. I would definetly recommend etrailer.com. I expect I will do a lot more business with youll
James
2/13/2013
I ordered my trailer hitch, ball mount, and wiring harness on Monday morning. It was delivered to my house by noon on Wednesday. I will recommend etrailer.com and order anything else I can. Great service and products!
Joseph
2/13/2013
Good experience Nicole M. was knowledgable and sweet to talk to thanks Keith.
Keith
2/13/2013
Prompt service with great communication on order also web site is easy to shop. Thank You
Leonard
2/13/2013
Great experience, very easy website to navigate and find what you need. Thanks!
Richard
2/13/2013
I thought your web site was great easy to find what you need and great pic of your product. Thanks, Robert
Robert
2/13/2013
Site was straight forward and easy to use. Service was great. Shipping was quicker than quoted. Very pleased with my purchase experience. This was the first time, and will use eTrailer again in the future! Thank yall!
Robert A
2/13/2013
I placed my order on 10 Jan 2013. Paid for 3 to 5 day delivery. Got my order at 1244 pm 13 Jan 2013. Cant beat that! Very pleased with the shipping and the product.
Roy
2/13/2013
First class service! I have purchased many things over the internet...your site made it easy to find the somewhat obscure part I was looking for and I received a has been shipped notice in a matter of hours after the purchase. I am impressed!
Steve
2/13/2013
it,sgood to know where to get the right parts.
Curtis
2/12/2013
Excellent service. Recieved shipment a day early than expected. Quality product. Information and order processing was easy and fast.
David
2/12/2013
Absolutely cannot beat the service and quality of products.
John
2/12/2013
GREAT SERVICE,THANKS
Larry
2/12/2013
I think your website was very informational regarding the products I was looking for. I also very much appreciated the instructions with real pictures and the how to videos. Great job.
Mark
2/12/2013
You gave me what I wanted, Thanks!
Mike
2/12/2013
Videos- great
Products- excellent
People and service- Fantastic
I am very particular about how I do my work, never let someone else work on my vehicles.
Kit contained all needed material. I do not splice with butt connectors or 3m taps, only solder and shrink wrap.
Personel were great, even talked to your installers about a question I had.
Patrick
2/12/2013
Best deals and customer service I have ever had and I already recommend them to friends and family.
Rob
2/12/2013
I made my second large purchase from the eTrailer online team this week. Once again they did a superb job contacting me personally to advise the shipment and content was en-route. What I like about eTrailer is they have a good selection, easy to work with and send you personal e-mails to ensure the order is working for you. I buy allot online now and I give this company high marks.
Robert
2/12/2013
Bon service tres satisfait a recommander
Roger
2/12/2013
Best WEB site for hitch buyers. I talked to two people and both were very knowledgeable and helpful. Price was very competitive.
Ronald
2/12/2013
The best Rebecca was the best very helpfull great experience she was the best
Roy
2/12/2013
I was extremely pleased with the quality of the Cargo Bag and the speed with which I received my order. My order was placed with Standard Shipping 5-7 day, Etrailer upgraded my Shipping free to 3-5 Day and I received my order 4 days after I placed it. Very satisfied and will recommend Etrailer to others.
Russell
2/12/2013
Very helpful, and prompt. Will be able to start hauling newequipment all over theUSA using your parts. Thank you, BT
William
2/12/2013
etrailer.com is a very unique website in that it has everything you would need for a trailer or project all in one place ! i honestly havent had to go to another site . its easy to surf through with its down menus and its multiple choice search criteria that makes it super easy to go to exactly what you need! Thank You etrailer for doing a great job where others fail!
Andy
2/11/2013
I was very happy to receive the prompt and professional treatment from your company. You shipped same day and used priority status so I could receive my chains sooner. As you may have heard from the news,we in Ct just got 30+ inches of snow and it was too much for my Silverado without chains.Thanks again for your prompt service.
Tony Magazzi Sr
Anthony Sr
2/11/2013
Perfect fit as a replacement on my 1998 shorelandr trailer. Installed in about 5 minutes.
Bill
2/11/2013
Great to do business with. Great selection and fast shipping!
Charles
2/11/2013
Excellent customer service. Fast and accurate shipping and good prices.
Claire
2/11/2013
Communication on order was great! Wiring harness fit perfect on by T100 pickup. Only problem I had was getting my connectors to come apart after 16 years of being under my truck. Took some work but finally succeeded.
Daniel
2/11/2013
Very easy ... Someone from WV could use your web site Lets Go Mountaineers !!
David
2/11/2013
this site is great i ordered pop n lock for my GMC i took only few minutes and price is right. good site to shop
Fareed
2/11/2013
etrailer is definatly your go to place for anything trailer. From shipping to stock availabilty to your first call with customer service to online orders, they are number 1. My complete expeirence was pleasent and any quuestions were very quickly answered. They have great item videos to instruct and show quality of items. And oh yeh, they have great prices & price guarantee. You will not be disappointed. Give em a try.
Jeff
2/11/2013
My absolutly favorite site on the web. I spend hours and hours browsing everyday. Best shipping deals ever. Thanks
Jeff
2/11/2013
Our experience dealing with e trailer was very satisfying. We had a problem with a product, I emailed them and they are sending a replacement. You cant get better than that.
Jimmy
2/11/2013
I just received a post delivery followup from Patrick at etrailer. UNBELIEVABLE ! This has been the best online parts ordering expiereince I've ever had. These folks are head and shoulders above all the rest. Thier order and payment forms are the easiest I've ever used. Once the order was placed they kept me in the loop ,received emails advising me when order was recceived, filled and ready to ship,when it shipped and now a followup to make sure everything was ok. They apparently keep a good inventory of parts as the items I got from them were not readily available at the local Redneck warehouse or at either of the two other trailer supplys. Price was right and service was fast. I highly recommend this company they conduct business the way it was done in the "good old days'. Give them a try, it'll restore your faith in the American business system.
John
2/11/2013
Great prices, quality product, incredibly quick response and delivery - easy to use web site and lots of choices...could not ask for more! I would recommend to anyone.
Kathie
2/11/2013
I have dealt with eTrailer for three different vehicles now. Great experience every time.
Kenneth
2/11/2013
etrailer.com always has EVERYTHING I need. Specifications are great as well as showing you matching items. My problem is that I like to shop for a few days to make sure that I do not forget anything. Etrailer.com clears your shopping cart after certain amoount of inactive time and this does not help me.
Michael
2/11/2013
web site is great, very easy to pick stuff out. i ordered 4 items and they all arrived in less then a week with free shipping.
Mike
2/11/2013
You guys are awesome.
Nick
2/11/2013
Fast shipping, great product at the fraction of the cost at dealership. My local dealer carries the same brand of accesories at 4x the price.
My 3rd time shopping at etrailer and cant be more pleased.
Ognjen
2/11/2013
ORDERED ON THURSDAY.ITEMS CAME IN ON MONDAY,STARTED INSTALATION AFTER WORK EVERYTHING FIT WONDERFUL 3 1/2 HOURS LATER IT WAS FINISHED. THANKS RICK BUTCHER 2003 2500 DODGE.
Rick
2/11/2013
Nice people, and they know there jobs.
Robert
2/11/2013
everything was easy to find and the process was painless
Hugh
2/10/2013
I want to thank everyone at etrailer.com for the excellent shopping experience I had. I received the items in a lot shorter time than I expected and it was exactly what I ordered. Your directions on getting the right size was very helpful too. In the future I will use and recommend you to my friends.
Jerry
2/10/2013
when i consider an upgrade to one of my trucks or trailers..i hit the e-trailer web site to see whats available for my project.I always find exactly what i want and the products are always available. fyi..I d links to similar sites a long time ago, Thanks e-trailer, you guys rock
Michael
2/10/2013
Wow......Just really.....Wow....Web site great and easy and informational. Really liked the videos, loved the follow thru with email.....really fast service......I am going to be looking for other great products and sales in the future.....Your web site and customer service stand alone. Keep up the superior work....Cant wait to get my hitch.....
Pat G.
Patricia
2/10/2013
Outstanding! Not sure if they could have gotten my order to me any faster. Very helpful and knowledgeable. thanks, paul
Paul
2/10/2013
Fast shipping, good product descriptions, very helpful email response to questions, prices are competitive
Ronald
2/10/2013
You guys are awesome! Not only did my order ship almost immediately, you kept constant communication on my shipment ! I tried your site on a recommendation from a friend. I am so glad I did! I will be purchasing from your site in the future when needed. I Highly recommend your site! From top to bottom everything about the company is thorough including - shipping, price, customer service, & the instructions to install. Thank you so much for my great purchase!!!
Bill
2/9/2013
great.......my favorite trailer supply source from now on, thanks
James D,
2/9/2013
super fast shippment and best trailer hitch ive ever used. you guys are great.
Josh
2/9/2013
It was easy to find items and place order. I received both e-mail support, and phone support for questions I had about other items. Then Eric upgraded my shipment to 3 day delivery for no reason then to give good customer service. My experience hads been great.
Robert
2/9/2013
very good web site and lots of parts
Robert
2/9/2013
I am amazed Etrailer shipped my order the same day, no Im not amazed, they did it before, this is the best company I have ever done business with . I bought a new enclosed car hauler, purchased some stuff with Etrailer, but I have more to purchase to set it up and they will get all my business. Thanks Etrailer.
Ronald
2/9/2013
Outstanding service. The part I ordered arrived way ahead of expectation. You have set the standard for other retailers to model. You obviously pride yourself on excellent customer service! I will highly recommend your company to family and friends.
Charles
2/8/2013
Fit perfect 10 min to install. Bought a curt hitch for new 2013 KIA Sportage. Thank you for fast shippment.
Donald L
2/8/2013
awesome selection and pricing
Ed
2/8/2013
Excelldent service. Product was of high quality. Shipping was fast, quicker than promised.
James
2/8/2013
Kimberly was DELIGHTFUL!
John
2/8/2013
These guys rock!! True meaning of customer service!! I recommend them to everyone!!
Kevin
2/8/2013
Absolute best service and product price ever, with free shipping. etrailer even upgraded my shipping speed for no extra charge.
Mack
2/8/2013
I think it was great it was fast and it was just what i needed exact size thanks
Manny
2/8/2013
This is the 3rd time I have ordered from etrailer and I am again very happy with the complete experience, I talked to Judy M about a 5th wheel hitch for my truck and what I needed to install it start to finish, she was very friendly and completely on top of what I needed to do the job. The shipping was fast and great communication of when the order went out and tracking info. I will continue to dfo business with them. Thanks guys!
Mark
2/8/2013
To be quite honest I had tried to order a tow bar part for our Saturn Vue from a company someone had suggested to me. The company was Towmaster Tow Bars.com. I ordered it January 28th 2013 and as of Feb 25th they still had not sent it. I called three times and kept getting the run around about why they had not shipped it and they said it would ship out that thursday or friday, well three thursdays and Fridays past...... so that floowing monday I checked with them and they still hadnt shipped it. I called etrailer after hanging up with them and got some of the best service I had ever recieved!!!! This company had the part in stock and shipped it out that day!!! wow... better yet it came in two days!!!! OMG I cant say enough about how wonderful this company is! I will recommend you buy everything you need from them. Wanna a great reliable company to purchase from? Here it is! Thank you E-trailer.com!
Mia
2/8/2013
FANTASTIC OPERATION COULDNT BE HAPPIER
THANKS FOR ALL YOUR HELP!!!
Mike
2/8/2013
I ordered 2- 15 tires Karrier code AM32395 and 2- 16 Gauge steel Fenders code F1075X32-1R
Received all faster then I expected, That was good. One Fender had a scratch 9 long. I was able to take care of it. You cant see it at all now. But I dont like doing extra work. Still on a rating from 1-10 10 being the best, I would still give the service and parts a 10. Will be ordering again soon.
Mj
2/8/2013
I love this site!Great service,Great Products and I will tell anyone to buy here if they need a hitch.I will be doing more business with you in the near future.Thank you so much!!!!
Paul
2/8/2013
Everyone at E-Trailer was GREAT!!! I asked about an item they did not stock. Not only did they get me answers right away, they added the item to their stock list so I could order it!!! I never had to follow up - they always kept me informed of the status via email or phone calls. Highly recommended!!!
Rex
2/8/2013
Very happy with the product and also with the seller.
Robert
2/8/2013
great service
Tony
2/8/2013
Everything was perfect. Not one bad thing to say. I loved the customer service. They answered questions quickly and also provided email updates on status of shipping.
Travis
2/8/2013
I ordered a hitch for my new kia sportage on wed afternoon, by fri afternoon I installed it! The experience of buying and installing couldnt have been easier!
thanks, Judy....
Willie
2/8/2013
My order from etrailer.com was handled perfectly. The customer service reps both via email and the phone are efficient and knowledgeable. I needed to pinpoint a specific delivery window, and they not only helped me do so but exceeded my expectations. My items were not in stock at their distribution center and would not be available to ship for another 7 days. Customer service re-placed my order with a direct shipment from the manufacturer via upgraded shipping within the hour. My package shipped out the very same day and will arrive in 3 business days! I couldnt be happier with my shopping experience.
Ashley
2/7/2013
The team at etrailer is THE best when it comes to customer service. I found a cheaper price on rack I ordered on Amazon. $8 difference but free shipping through etrailer and saw that etrailer will price match. I got a response amd refund within 24 hours of my email! Got an email confirmation that my order was shipped the next day and had a surprise that my shipping was upgraded as well! Completely made my day. I work in retail and customer service and can tell great service from mediocre service and I had the most pleasureable experience with my purchase. Thank you very much from a very satisfied customer!
Donnell
2/7/2013
The follow up was impressive, George started the Kevin shipped expedited thank You Then Patrick saw it was delivererd and wanted to make sure all was well!!!! Great job guys, I will be sure to review the product when I have it together and ready for use however until winter is over it will stay in the garage.
John
2/7/2013
Service is great! Once I ordered got fast response about shipment details. Defiantly will be ordering more parts in future
Joshua
2/7/2013
You guys are just awesome, I had heard from others that the customer service on this site was great but I really didnt know just how true it was. Shipped my product within minutes and free upgrade on shipping time? I have to say I am extremely impressed. If I ever need anything I will be sure to come back and recommend you guys going forward. A+ Experience!
Kevin
2/7/2013
Good products, fair price. Excellent shipping to Canada.
Luciano
2/7/2013
Was a satisfactory purchase.
Mark
2/7/2013
Thanks, quick and fair.
Mel
2/7/2013
You all are so very friendly and very knowledgeable about trailers. Michael quickly answered at least 3 emails about my problem and what parts would be best. I placed my order and very soon there was an email from George saying it was being processed. Then, on the same day as I ordered there was an email from Dan saying that my order had shipped and there was a free upgrade for faster shipping. Your website is very informative about your products and FAQ. What could be better? I think you all are GREAT!
Melburn
2/7/2013
Easy to use site, helpful staff, reasonable prices.
Nicholas
2/7/2013
parts bolted right on and the price and delivery are to be applauded
Peter
2/7/2013
etrailer was awesome to deal with super fast shipping and items arrived on the date I was told it would.
Items all look awesome Thanks etrailer
Philip
2/7/2013
friendly and fast shipping
Sabine
2/7/2013
GREAT JOB EASY ACCESS ON WEBSITE
Barry
2/6/2013
Ordered a tailgate lock for 2005 Chev, easy to install and works great. Fast shipping and great customer service!
Bob
2/6/2013
YOUR REPRESENTIVE KIM WAS VERY HELPFUL AND PLESEANT, I WAS SUPPRISE THAT THE PARTS WERE BEING SHIPPED FROM A MISSOURI ADDRESS.
THANK YOU IN ADVANCE FOR ALL YOUR SUPPORT AND HELP.
P.S. THE VIDEOS ARE VERY HELPFUL.
Ed
2/6/2013
Very impressed with speed of delivery. Installed product today and it fits like a glove. Keep up the good work!
Gary
2/6/2013
Etrailer.com has fantastic customer service! I have yet to receive my new hitch because I just ordered it today. Within an hour of placing my order I was contacted by Kevin J. Kevin told me that he was able upgrade my shipping to priority for free. This company has impressed me with their customer service. I will upload a pic of my hitch once it is installed. Thanks Etrailer!
Howard
2/6/2013
I ordered 2 grease seal and 2 grease caps. i received them today and they are the perfect fit, Cathy T was very helpful with the dimensions as I wasn’t sure. I will surely recommend etrailer.com to any of my friends Thank You
James
2/6/2013
Nicole was very helpful and knew exactly what I needed and helped me get them ordered. Shipping was fast as was told would get them friday and they came in on wendesday. Will highly recommend your company and will be buying more stuff. Thank You
A very satisfied customer
James
2/6/2013
So far, this has been an exceptional transaction. The order went smoothly, and I expect to see delivery today. GREAT SERVICE!!! Im probably going to post a video of the installation, so Ill update this review as it progresses. I would definitely recommend etrailer.com to anyone.
Jim
Jim
2/6/2013
I could not be more impressed with the customer support and helpful suggestions from Cathy. My order shipped within hours of my phone call. I look forward to utilizing etrailer.com for all of our RV accessory needs.
John A
2/6/2013
Travis was awesome on the phone. He processed the order and I received email confirmation of it before we ended the call. I did not place the order until after 6:00pm and the hitch was delivered the next day. I realize that I live in the same state they ship from but that is impressive.
Joseph
2/6/2013
Etrailer is very easy to deal with. They kept me abreast of my order from the begining to the end. Ill do business with them again.
Ken
2/6/2013
Great product selection and amazingly fast shipping!
Michael
2/6/2013
Great web site! Found exactly what I was looking for. Plus the order and shipping transaction is customer service at its finest. Thank you.
Richard
2/6/2013
Etrailer provided exceptionally good service when I ordered my cargo bay, insuring I would recieve the shipment in time for my trip. They communicated the status of my order, and really went the extra mile for providing good customer service.
Russ
2/6/2013
Great Quik Service! Soild Communication. Product works very well. Would reccomend to anyone needing these types of products.
Tim
2/6/2013
New trailer lenses arrived in excellent condition, were a perfect match to the originals and installed without any problem. The shipping time was quite short despite the fact that I chose the lowest cost option.
Bruce
2/5/2013
great price, friendly staff...website could be improved a tad a little difficult to do general search for specific part-but i found it!...Overall, very pleased!
David
2/5/2013
I was shocked at how fast it took for my order to be filled and shipped. I Will make sure to spread the word about your company. I will check your company first when I need more hitches.
Donald
2/5/2013
Perfect fit! Cant wait to try it. Shipping was very quick.
Etienne
2/5/2013
Was extremely happy that I found what I was looking for at a great price. I bought a 52 Stewart coach 8 x 37 Trailer and the coupler was damaged. Found just what I needed.
Fred
2/5/2013
This is my first experiance with e trailer, Prior to calling I read the reviews as well as the company policy and statement. I then called and got Cathy. She is VERY knowlegable about their products and even called the manufacturer to answer a question I had. I did orderan item for $200 + and will be ordering another $300 to $400 in the next couple of days, Thanks Cathy.
Gary
2/5/2013
Wow, love the new hitch cover! Even better than pictured and fits like a glove. Price and service were top dollar. Youre on my best seller list for family and friends!
Harry
2/5/2013
I had an issue with an order that I had placed. Customer service rectified everything very quickly and made things right.
Jean-francois
2/5/2013
Excellent.
Jeff
2/5/2013
ordered today, shipped today, for 7 bucks delivery charge, how can one go wrong!! and arrival date in only 7 days.
Joel
2/5/2013
Wow great service.
John
2/5/2013
Great prices! Great service! I had my order in 3 days. My order was correct and very well packaged. Etrailer sent an e-mail with links so I could see the progress of my order and track the shipment on UPS.
Good job and thank you!
Kyle
2/5/2013
So far I have bought replacement trailer hubs and a 2k lb hand winch and I couldnt be more pleased with the service I have received. The winch is on order but the hubs I received within a few days of ordering them which was great. Ill definitely be returning to them for anymore of my, trailering, needs.
Richard
2/5/2013
TRAVIS WAS VERY HELPFUL. HE ANSWERED ALL MY QUESTIONS AND WAS VERY CONCERNED THAT THAT I HAD THE INFORMATION I NEEDED. THANKS TRAVIS
Ted
2/5/2013
Awesome fast shipping. Good customer service. Will use again
Tim
2/5/2013
Fast and helpful with questions
Anastasia
2/4/2013
Product is fine and got here quickly. Very good service.
Barry
2/4/2013
Amazing service!! I found this site and wasnt sure about ordering tires online, however the price for just 1 tire with mount was about $100 less than anywhere in my area so I decided to give them a try. Glad I did, I placed an order on 1-29-13 for 3 tires and received free standard shipping 5-7 days for my order of $150+. I received immediate confirmation that the items were in stock and that I was also receiving an upgrade on the shipping at no additional charge. My order arrived just 2 days later on the 31st. I will definitely be using them again. Great experience!
Bradford
2/4/2013
Dear Ellen
You did a wonderfull job. It was a pleasure
doing business with you. If I need anything
else I will call you.
Thanks Again
Chuck
Charles
2/4/2013
I first was made aware of Etrailer some 10 months ago. The service is wonderful and the products surpass my expectations in terms of quality etc. I needed to return an item that I had ordered inadvertantly and the $ amount was returned to my checking account. It is the personal attention and communication that makes everthying such a joy.
David
2/4/2013
My order went smoothly.
I was informed for confirmation in a timely manner.
My order shipped the same day - what more could I ask?
Im very pleased.
Gary
2/4/2013
Best put to gether kit Ive ever installed. Everything was there except the tools. Top quality stuff. Installation video was perfect.
Jeffrey
2/4/2013
Great service. Ordered on Friday and it was here on Monday.
Laura
2/4/2013
Just completed another satisfying buying experience with eTrailer. The breadth and depth of their inventory can satisfy anyone building or maintaining a trailer. More important, this online retailer is probably the very best when it comes to customer service. They updated emailed me every step of the way - from order confirmation to delivery.
Lester
2/4/2013
I have ordered several items from ETrailer and without exception they have all been just as advertised and shipped out quickly. An excellent experience all round!
Michael
2/4/2013
Top notch service, and video of lights working so I could see them working is what sold me! Extra effort always makes a big difference! Will definitely return here again!!
Paul
2/4/2013
Great customer service!
Andrew
2/3/2013
I really enjoyed the online shopping experience with etrailer. They responded to my purchase much faster than I had anticipated. I spent a lot of time researching what kind of bike rack I wanted. Etrailer presented me several options which made the experience that much easier.
Donald
2/3/2013
Im the type of person who has to talk to someone to purchase something. I always have questions about what Im going to buy. The person I spoke with answered all my questions an the decision to purchase that product did not take long. Very professional and we hung up an it was done. Emailed me when it hit the road, an not too long it was here, the packaging was way above an beyond. Its obvious this company makes sure the product gets to you in one piece. Than you very much you get 10 stars from me
Ron
2/3/2013
Product as advertised. Great price, arrived on time and fit like a glove!!! Thanks alot!!!!!!!
Bud Marcia
2/2/2013
Everything went as described in your video. My seventeen year old granddaughter did the installation.We will not be able to do final test with trailer until March but sure it will all work great
Edwin
2/2/2013
Ordered and shipped in same day with an upgrade from standard shipping to express gratis! Thats what I call a customer friendly experience. Thanks!
Gregory
2/2/2013
Great Service,Fast Shipping
Jeffrey
2/2/2013
Very nice and professional.
Mary
2/2/2013
I just ordered an LED square trailer stop, turn and run tail light with a clear lens. The price was about $10.00 cheaper than from an auto parts store and I got a notice that it was shipped 2 hours after I ordered it. I just received it today. It was scheduled to get here 3 days from now.
I will be a return customer. Glad I found this site.
Murphy
2/2/2013
Was really easy and fast, I really enjoy the experience
Ricardo
2/2/2013
I was impressed with the prices and Tommy C who helped me with my order fast shipment. will do business again.THX
Aaron
2/1/2013
Ordering through etrailer was a cinch. AND they shipped my hitch out on the same day, upgrading my shipping preference for free. Great customer service and would definitely order from them again.
Brittany
2/1/2013
My first experience was better than I might have anticipated. The folks that reviewed my order caught a couple mistakes I made when I submitted the order. They gave me call to confirm that is what I wanted and after them explaining it to me I could see where I had gone wrong. I wish I could remember their names a girl in the phone bank and the head of the installation dept. Also the gentleman that did the installation did a great job both in the installation and then explaining things to me. GREAT PEOPLE! Thanks for renewing my faith, that there are companies out there that care about quality and customer service.
Garry
2/1/2013
Fantastic service and customer service thank you Bridget. Items went into shipping within minutes of placing my order.
James
2/1/2013
Great experience, faster shipping than I was expecting. Unit arrived at my front door and the next morning I effortlessly installed the unit on my 2013 RDX. Bolts lined up perfectly. Had a little help on holding the unit in place and having someone pull back the facisa a bit when I first placed the unit. Took about 20 minutes.
Kenneth
2/1/2013
Excellant Service as before. To asnwer your question, I have recommended etrailer to a friend.
Kenneth P.
2/1/2013
Great service. Very fast shipping 3 days from order to door steps
Mark
2/1/2013
etrailer is very fortunate to have an employee like Rose G who from our initial contact to present has been most helpful and the reason I ultimately placed my order. Help informing me of product and now in concern over shipping Rose has been there for me. Thank you Rose G. and thank you etrailer....You now have a loyal customer.
Bob
SPRINGRIDGE FARM
California, Maryland
Robert A
2/1/2013
So far my experiance with Etrailer has been great. I needed to ad an item to my order, i called and a young lady named Debora helped me get what i needed & added it to my order & got it out to ship on the same day. Look forward to doing buiness with them again!
Steven P.
2/1/2013
Awesome experience, way more follow up than normal online purchases and a free upgrade to my shipping has never, ever happened to me and I buy 50 of my total purchases online. Thanks for everything!!
Thomas
2/1/2013
great web site and very fast response to order. I have a Curt hitch and it is very well made and a good deal from Etrailer
Tom
2/1/2013
Your service is both efficient and extremely quick. I ordered a bike rack and a bumper adapter at 11:30 am CST on January 31st, and UPS just dropped it at our door at 2 pm on February 1st. In between, I got two emails-one confirming my order and a second confirming shipping with tracking information. I appreciated your prices, which were the lowest available, plus free shipping for orders above $150. All in all, an excellent experience. Thanks so much for your excellent service.
Victor
2/1/2013
great hitches and awesome prices. this was my third hitch purchased over the years from etrailer. they ship extremely fast and their product has never disappointed.
William
2/1/2013
Fantastic web site! Many choices, great prices, simple interface and a smooth checkout. I was also upgraded to an express shipping at no extra! I will definitely recommend this company to my friends!
Barton
1/31/2013
I looked around town and couldnt find a better price. The shipping was fast and arrived on time....Im very pleased
Derrick
1/31/2013
Needing a few parts for a front mounted hitch for my 2012 Tacoma, I received the same service for this order as I did for any previous order. Customer service spent the necessary time to look up the part numbers, check installation instructions and send them out right away - ALL FOR AN ORDER TOTALING $0.95!!!
This tells me that all customer orders are important to them. Nice to find a company with dedicated workers... dedicated to the customer.
Frank
1/31/2013
This is my first purchase at eTrailer. However, so far, this has been the slickest, most helpful internet store I have ever been to. I am not given to superlatives or five star ratings but this site desirves both. Searching through the site was easy, the inventory was extensive, and the icing on the cake was all of the video clip help. One day later my stuff is on the way and one week from now my project will be finished. This is about as close as you can get to all of the advantages of the brick and mortar real store and still have the inventory and convenience of internet shopping!
Frank
1/31/2013
Etrailer had every part I needed, they were easy to find and gave me the confidence I needed to install myself. They also had the best prices I could find, I will always be an eTrailer customer!
Jared
1/31/2013
Etrailer shipped my order the same day.
The items I received were correct, and as described.
I found the videos, and written instructions to be clear and easy to follow.
The prices were reasonable, and the products of good quality.
I will order from Etrailer again.
John
1/31/2013
I place an order online, then realized I had forgotten an item and placed a second order online.
I thought this was not the best way to do this, so I called and was connected with Calvin, he consolidated my orders into one saved on shipping then emailed me a couple of hours later to tell me the order had been shipped.
Great service, way beyond anything would have expected.
etrailer will be the first place I will go to next time I need trailer/towing parts.
Kenneth
1/31/2013
no problems shipped right away this is the way to do it
Robert
1/31/2013
I ordered the Curt 2 hitch and wiring for my 2005 Toyota Rav. I had watched the installation video and installed the hitch and wiring in less than one hour. I really appreciate the fast shipping and instructions which resulted in just what I wanted with less time than a lunch.
Scott
1/31/2013
Great prices and excellent shipping time. Customer service is top notch. This is one of the best companies I have done business with over the last 45 years. Online ordering is easy, and customer service is prompt.
Thomas
1/31/2013
Product arrived faster than originally thought.
Thomas
1/31/2013
etrailer shiping people are very prompt in getting out my order in reicord time. i would recomend etrailer any day of the week. keep up the good work!
Tom
1/31/2013
Im a real newbie, just got my trailer a few weeks ago and wont have a trip till late March. Found etrailer and am really impressed with ease of ordering, rapid shipping, and the breadth of products available. To be sure Ill be back ordering more as I get into this.
William
1/31/2013
I keep coming back to etrailer.com because they have great prices and a great selection.
Alan
1/30/2013
This is the best costumer service I have ever had! My delivery was not only upgraded from 5-7 days to 3-5 days FOR FREE. It was here a day later!! And then they sent me additional information about my product!!! AMAZING! I wish I could order everything from them!!! Loved my experience
Anna
1/30/2013
First time I have used trailer.com. Excellent experience and I will do so again.
Charles
1/30/2013
Etrailer.com had everything I needed to get my truck set up with the proper hitch and at a very reasonable price. They shipped it out in a very timely fashion and I greatly appreciate it. Couldnt have asked for better service. Thanks and look forward to doing business with you in the future.
Ernie
1/30/2013
Very easy to shop and filter results. Prompt shipping...so far so good!
Gary
1/30/2013
WOW super fast order processing and shipment!!! I ordered these items yesterday, and they are Out for Delivery this morning from UPS!! WOWI just cant say enough about etrailer.com and their staff, they are SUPER. I have ordered several items in the past and all have been installed by me, on various vehicles I have owned. Instructions were always clear and detailed and easy to follow, and videos explaining the installation process are available on their website for some of the complicated installations. I have installed the wiring harness on two vehicles, a 2006 Jeep Liberty and a 2011 Dodge 1500 Crew Cab that I now pull behind my DP. These were installed with the Diodes to prevent electrical feedback into the wiring of the towed vehicle. My current project will be to install the second RV kit for the Roadmaster Brakemaster into my 2001 Fleetwood Expedition, and the corresponding vehicle kit into my 2011 Dodge Ram Crew Cab 4 x 4 for the Roadmaster Brakemaster 9000 series braking system. I will post pictures and my experiences if doing this on IRV2.com where I love to read and post articles, probably will make a blog for this job. Bottom line, if you need parts for your RV, Trailer, Towed vehicle, you have come to the right place, these people cant be beat in my books, top notch super.
Jim Haney
MGySgt USMC r
BTW Im only 69 if I can do it, you can do it!!!
James
1/30/2013
Great experience. Will do buisness with them again.
Jason
1/30/2013
I ordered a Bike hitch Lock set and received it in two days.
Very good service and kept in loop via e-mail. packing was great Thanks
Milan
1/30/2013
No problem, online order processed in about 5 minutes. Decent price, great delivery terms. I will order again and advise others to do so as well. Easy to do business with.
Randall
1/30/2013
YALL ARE THE BEST!
Richard
1/30/2013
web site excellent with tons of product and technical info. Also used 800 # where i was waited on quickly and told what was in stock. Everything before i actually made orderthank you Laura. Order shipped same day with email confirmation.You guys scored a 10 out of 10,I would have been happy with an 8 score.
Robert
1/30/2013
This is the second hitch I purchased from etrailer.
The first installed easily just like the instructions said. I also purchased a bike rack that would allow me to tow a trailer. I would highly recommend etrailer.
Roger
1/30/2013
Selection and service was great
Wyatt
1/30/2013
This was my first time buying tires on line for my trailer, and I will never buy them in a store again! The process was easy, and I recieved the tires very quickly they upgraded my already free shipping for free. The product was exactly what was advertised online. Overall, highly recommended.
Adam
1/29/2013
This is the second Hidden Hitch that I have bought from etrailer.com and the third item. The price has always been less than competitors and the service, including shipping time, has been excellent. I have recommended etrailer.com to others who have been looking to purchase items similar to mine and for about everything available through etrailer.com. I really appreciate the installation videos. I also appreciate the communication from etrailer.com if there is a problem with shipping an item that may not immediately be available.
David
1/29/2013
Everything has been great with E-trailer they shipped the merchandise is bought quick and upgraded my shipping at no cost.
Dustin
1/29/2013
This was my first order from etrailer and everything went very smoothly. My purchase qualified for free shipping and my order was received in just several days and certainly sooner than I had anticipated. Tracking was provided so I knew where it was and when it would arrive. I was pleased with the service from etrailer and am happy with the trailer valet and have installed it and used it already and it works GREAT. Thank you so much.
Everett
1/29/2013
this was a great transaction. ordered the trailer hitch on Friday evening and got it Monday afternoon. could not have ask for a better installation. my son-in-law works for a ford dealership so it all went real well
James
1/29/2013
I ordered some replacement keys for my UWS Toolbox one morning. Less than an hour later I received an email saying my order had shipped! I received the keys within 3 business days. Great service!
Lynwood
1/29/2013
This is my 2nd time placing a order from etrailer.On my first order I purchased a hitch,mirrors,and wiring harness for my ford F250,and was very pleased with the price,service,the staff,and the order came in on time as stated.All the parts worked out perfectly!This time around I had to purchase some hubs,brakes,bearings,and etc.for my travel trailer.Again I had great service from the staff helping me too get the right parts,and the price was great too.Im sure Ill be ordering some more stuff for my truck in the future!Thanks again guys for the Great service and prices
Matt
1/29/2013
In addition to my current order, I have made other purchases from etrailer - experience with product and timely order processing has been great - price has always been great.
Myron
1/29/2013
Very friendly service! Had what I was looking for. Will check this site when I need anything for my trailer.
Pat
1/29/2013
Although it took a few weeks for my order to arrive due to manufacturing delay, I was kept informed by Jamie S regarding the status of the hitch cover. It arrived sooner than expected when it was sent to me. Im happy with the quality of the product.
Richard
1/29/2013
Love eTrailer.com. Any towing hardware I need I always get from here & its always been a breeze to install the hardware. I always refer my friends & family here to eTrailer.com
Samuel
1/29/2013
very fast shipping and product is a discribed.
Clyde
1/28/2013
This is my first order with etrailer.com and I am very pleased. The shipping was fast and easy to track on their web page. I ordered a Yakima bike rack which comes with a lockable cable and a separate hitch pin lock. Both items magically arivied with matching keys.
I will definitely come back to etrailer in the future.
Dale
1/28/2013
The guys and gals at etrailer.com are unbelievably awesome. Not only does the website rock for information and videos, but the customer service is even better. Quick response and fast shipping, theyre friendly, and they do the right thing. In the internet age, Im sure that maybe sometimes someone else could beat the price by a dollar or two, but the VALUE that these folks offer outstrips any lower price if you can find one. Personally, I would pay quite a bit more to deal with these guys, but luckily I dont have to. I know...glowing review. Im not an employee of etrailer.com, I am the sales manager for Zimbrick Honda in Madison, WI.
Dave
1/28/2013
So far so good! Shipped in only a couple of hours, wow!
Ernest
1/28/2013
Great service & price. Before I found etrailer I tried to buy a Swagman bike rack made for RVs from Camping World. I needed it within 8 days for a trip. CW had the rack and wanted $40 to ship 7-10 days. So I talk with them to see where it was shipping from - can I get it it time. It was shipping from an adjoining state but they still stuck to 7-10 days unless I paid more for expedited!! Then I found etrailer, they had the same rack for the same price. However, they shipped it for free on the same Friday I ordered and I had it on my doorstep on the following Monday! The rack was very well packed. Rose at etrailer was very helpful. Highly recommend
Gary
1/28/2013
Perfect transaction!!
I couldnt be more pleased!! Thank you!
Gerald
1/28/2013
Wow!What great service & shipping was on fire 3 days. A big thanks to Debbie.Keep up the great work etrailer.
Jimmy
1/28/2013
price beat Ebay I was surprised
John
1/28/2013
First class service. Product shipped the same day. This is my third item from etrailer.com and each time service and support could not have been any better. Will continue to do business with this company and will refer friends and relatives. Keep up the good work
Paul
1/28/2013
This was the first time I have purchased anything from etrailer. I am very pleased with order system, tracking information and end to end process.
I received two e-mails from employees not system generated which was a nice personal touch. I will definitely buy more from this company in the future.
Robert
1/28/2013
Your product came the closest to what I needed. After a few modifications I am pleased with everything.
Robert
1/28/2013
Excellent online ordering system. They make it easy to purchas, track it, and have great on-line resources to help with installation!
Seth
1/28/2013
The product arrived on Sat 1/26/2013 so havent got it installede yet, but will on monday. Glad you had the part as my son also had this part fail on his wench so he just bought a new wench. I saved a bunch of money by getting this part.
Charles
1/27/2013
wished every place was like this .. Thanks
Charles
1/27/2013
I am generally pleased with the etrailer site and shopping experience. The equipment descriptions are reasonably detailed, the order is processed promptly, the merchandise arrives in a reasonable amount of time, the price is competitive, and the instructional videos are helpful.
It was a little difficult to find wiring at first, as I dont remember it being a major headingand then you have to start guessing where it might be.
David
1/27/2013
It is always a good experience & value at etrailer. The staff are always very helpful & professional.
Freddie
1/27/2013
Follow up on my order was tops. Problems with manufacturers brought a recommendation for a similar product. One phone conversation changed and shipped the order right away.
Greghory
1/27/2013
I couldnt be more pleased with my purchase experience. On-line ordering was easy, the shipment tracking system worked flawlessly, my order Roadmaster towbar brackets for my 2013 Honda CR-V arrived in three days in perfect condition, and etrailer.coms price was the best around. This was a great experience and I wont hesitate to use this customer-oriented company in the future.
James
1/27/2013
I bought chains for my tires here and asked for the standard shipping which was 5-7 days! Without me even asking for it they upgraded it to the 3-5 days which is the express shipping! I thought this was great and this is a great place to buy quality stuff at a reasonable price.
Martin
1/27/2013
An impressive company. They had what I was looking for at a reasonable price and were very prompt to respond. Ive not yet received my order but expecting it soon. Ill certainly use etrailer again and recommend them to friends.
Thomas
1/27/2013
Perfect!!! Very good price and information! I bought R104BT8 and 34822BX to build me a trailer garden/atc. Thanks you Etrailer.com
Eric
1/26/2013
Great site, great service. Was on line Sat. Morning and my order has already been picked, packed and shipped. You cant ask any better service then that.
James
1/26/2013
Super service. Ordered air ride on Wednesday night arrived on Friday morning. Installed on Sunday. Thanks Pat C. Next order will be in a couple weeks
Jeffrey
1/26/2013
You did a fantastic job. Everything was exactly as you said it would be. The product was just as you said, it came exactly as you said it would, exactly when you said it would. Your tracking system and information to the customer was right on! If all online merchants did as you did, there would be more internet sales. Please do not change anything.
Luke
1/26/2013
E-trailer has a very informative web site on many aspects of trailering. Ordering on line is easy, shipping costs are reasonable, and the responsiveness of the order fulfillment team is extraordinary!
Michael
1/26/2013
Excellent service, I only needed a simple part but the cost plus shipping was reasonable. I will definitely use etrailer again
Terry
1/26/2013
I think yall are very good at taking care of your customers and I want to thank yall very much for fast and service
Toby
1/26/2013
Great dealing with your company. Your staff was very helpful and exhibited expertise with the product specs.
Barry
1/25/2013
This is the second time that I have purchased something from eTrailer. Just the like the first, their service was excellent. Immediate confirmation of order was received within seconds of submitting it. Short time later, received confirmation that order was ready to be shipped. A bit after that I received confirmation order was shipped and was provided with tracking details. All three of the above notices were emailed within a couple of hours of submitting the order, on a Sunday. Order arrived on time within 3 days of order and was complete. eTrailer is now 2 for 2 with me for great service and I will continue to buy from them.
Brian
1/25/2013
OUTSTANDING & FAST SERVICE AND A GREAT WEBSITE.
Colin
1/25/2013
what i was working on was not a trailer. but the guy i talked to WAYNE H. took the time to locate just the thing i needed works great GOOD JOB WAYNE MANY THANKS
David
1/25/2013
Great shopping experience. They had exactly what I needed.
Joseph
1/25/2013
You guys rock!!!!!
Paul
1/25/2013
Superb service. I had problems with the chain size for my vehicle and did not look forward to the return process. I used the internet to start solving my problem. After a couple of exchanges I was told of the correct size and type of chain that would work best for me. I received a call from customer service and was told that I would be receiving a prepaid UPS label for returning the first pair of chains and that the new chains would be arriving within 10 days.
This company has a great customer service department.
Richard
1/25/2013
Ordered Reece hitch rails for bed of pickup, promised delivery in 5 days, rails arrived in 2 days, great service. Rails are in pickup, straight forward install. Thanks
Robert
1/25/2013
Outstanding service. standard shipping for 3-5 days and received it in 2 days. cant beat that!
Andrew
1/24/2013
It doesnt get any better than this.
Ordered at12:30PM shipped less than 45 minutes later.
Fantastic service
Arnie
1/24/2013
Awesome customer service! Thanks guys!
Austin
1/24/2013
I was very pleased with the product quality shipping priority and customer service I received from etrailer. I will be a return customer. Thanks!
Brad
1/24/2013
E-Trailer delievered exactly what I ordered, upgraded my shipping for free and has amazing customer service!
Coy
1/24/2013
I am thoroughly impressed with etrailer.com and the experience was more than enjoyable. I ordered a trailer hitch attachment for my Honda CR-V and not only was my order processed quickly, but my shipping was upgraded from the standard 5-7 days to the 3-5 days at no charge to me. I came home from work the next day with a package waiting for me at the door! Thank you etrailer.com for a hassle-free experience and a high quality product from an obvious high quality company!
Derek
1/24/2013
Wow! Almost gave me whiplash on how fast the package was on the truck. With in hours and it was on its way. Very fast processing. Web site was easy to navagate and had the cheapest prices on the internet. Thanks.
Fred
1/24/2013
Great people to deal with. Highly recommended.
Gary
1/24/2013
Good transaction and service. . Thank
Gervais
1/24/2013
Outstanding - Order placed took longer because of the vast ion, order checked and corrected by staff keyed alike could not be used across models, and shipped quickly. Well see what happens on arrival.
James
1/24/2013
Prompt and courteous. My go to store for hauling.
James
1/24/2013
I found staff to be friendly, knowledgeable. and they ship lightning fast. look forward to future orders!
Jeff
1/24/2013
Wow, I ordered yesterday afternoon and it came the next day, and I had 3 to 5 day shipping. Now thats some great service!
Kurt
1/24/2013
Fast Shipping! Excellent Service! Best prices! You cannot find a better place to buy trailer supplies and accessories! I was very pleased with Etrailer.com and will definately recommend them to everyone! Thanks for providing me with exceptional service and quality products and a great price!
Lance
1/24/2013
Super people to deal with, quick shipment and great pricing. I will be ordering much more from the folks at etrailer. Thanks a bunch
Lance
1/24/2013
ordered an H.D. hitch cover, standard shipping but was upgrade to 2 to 3 days. was here in 2 days. Product was just as picture showed.
Larry
1/24/2013
Great shopping experience. I am especially appreciative of the instlation videos.
Thanks
Lawrence
1/24/2013
Very happy so far. Ordered and within an hour or two got an email that my order has shipped.
Matt
1/24/2013
Excellent service and all the parts available. Quick shipping and everything arrived in good condition - well packed and no damage.
Philip
1/24/2013
Very good service!! I was impressed with the video installation of the airbags!
I would like to see better tracking of the parcel.
Shaun
1/24/2013
The selection available was fantastic,but the shipping took a little longer than I expected. I guess every thing cannot be in stock. I will be buying from Etrailer again.
Stephen
1/24/2013
Shipping was on the money, it took about an hour and a half to install the hitch but with an extra set of hands I could have done it in less than an hour.
Timothy
1/24/2013
Very fast shipping turn over. I have bought from e trailer before and was very happy.
William
1/24/2013
Quite easy to use web site. Photos are worth a thousand words when comparing lights and sizes. Great customer service with continued order status update. Quick delivery and quality products. What else to say... Will be the first and likely only place I look next time Im looking for items such as these.
Aaron
1/23/2013
Super fast service. I have checked around and they have always beat competitors pricing.
Byron
1/23/2013
Ive learned I can rely upon etrailer as my go to place for anything I need related to towing and hauling accessories.
David
1/23/2013
I am extremely happy with my experience with etrailer today. If there is ever any needs that you have for your towing/cargo needs I would highly recommend that you go to this company.
Harry
1/23/2013
I bought a trailer hitch receiver and wiring harness for my red 2013 Dodge van. The price was great, the quality of the parts were exactly what I expected and the delivery of the parts was way ahead of what I was expecting. I helped a 12 year old boy install the parts and it was easy, fun, and educational. I enjoyed the entire experience enough that I ordered a second receiver and harness for my son in Florida so that my 11 & 12 year old grandsons can have the same positive experience installing them. A great project to share with a young boy, which will have a positive outcome. The how to install videos and directions with the parts, are exactly right.
Karen
1/23/2013
The service and response from Etrailer is fantastic.
The electric trailer jack I purchased was delivered quickly and was a breeze to install. It works great! This is my third order from Etrailer in my opinion if you need parts or accessories for a trailer look no further than Etrailer.
Keith
1/23/2013
Super fast shipping
Ken
1/23/2013
Great experience! Good info, pictures and billing. My order was shipped within an hour of placement and they upgraded me to priority shipping for free! Thanks for the great purchasing experience.
Michael
1/23/2013
The installation went great ! the video reallychelped. Took about 20 min, taking my time. Subaru, wanted to charge me $250.00 They have a lot of nerve! Glade I found you on the internet.
Thanks again
Michael
1/23/2013
I placed my order less than an hour ago. Since then I have received 3 emails, including one that told me my order has been shipped. This is wonderful. I order a lot of items by email and have never received this kind of service. Plus the price of my order was the best I could find on any site, and I do a lot of searching on any item I purchase. Thats how I found your site and I will be using etrailer more in the future.
Thank You for your fast service
Randy
1/23/2013
I was totally impressed with the service, professionalism, and speed with which you processed the order, called about a correction that needed clarification then shipped the items to us. In times where it seems like cuctomer service is a computer or digital voice messages you delivered personal responsive service. I will definitely use your company again and have already recommended you to friends.
Rick
1/23/2013
Tonight was my second order with E Trailer and I am impressed. No BS, just the best price and service. The best part is the video instruction links. They show the real deal with accurate explanations. It makes you feel more confident that youre ordering the right part and can install with confidence.
Robert
1/23/2013
etrailer.com is great! Fair price, quick shipping, and accurate product descriptions. Better yet, the installation videos are fantastic, and of much more use than the manufacturers relatively useless printed instructions.
Sandra
1/23/2013
Very quick service!
Vicki
1/23/2013
Super people to deal withWayne found the part I needed and shipped same day-Thank you Wayne-I could not find the right part from anyone You did great Thank You -Warren
Warren
1/23/2013
Good price, great do it your self videos...great savings.
Alejandro
1/22/2013
My order was upgraded at no additional cost and shipped within hours of placing my order. Outstanding communication with emails sent notifying me of the upgrade and expected delivery. Excellent Service!
Brad
1/22/2013
Direct bolt on replacement. Five minute install. Product was exactly as described and best of all not sure this is the norm, I ordered at 2030 on Tuesday and it was delivered at 1400 on Wednesday. Its almost like they knew I needed one. Thanks for the great service and super fast delivery.
Bruce
1/22/2013
These people are the real deal. They go the extra mile to do eberythung they can to make the customer happy. they upgraded my shipping from free 5-7 days too free 3-5 days, not because they had to, but because they had the oppurtunity, and siezed it for me. I will definately shop with them again!!!
Colton
1/22/2013
Great business to deal with. Fast delivery and great prices
James
1/22/2013
I am very impressed with the price, and service of your company. The products of your company are the top of the line and I will continue to do business with your company in the coming days. I highly recommend that anyone who is looking for trailer products turn to etrailer.
John
1/22/2013
outstanding product glad to see made in USA
Roger
1/22/2013
Pros: Great ion with videos that really help make a decision. Better than going to a store. Fast service and shipping. Tracking order made easy.
Cons: None except, Paypal would be easier for me.
Roger
1/22/2013
Thank you for the great customer service and bumping up my shipment to quicker than requested.
Stan
1/22/2013
Awesome website, great information, product details, installation instructions & great prices. Once the order is placed its shipped the same day and the arrives very quickly free shipping as well ! There is not much room for improvement
Aaron
1/21/2013
The company went above and beyond my expectations by upgrading my shipping level of service. The communication was great! I got 3 emails within 5 minutes of placing my order.
Charles
1/21/2013
These look like excellent replacement tires for my double wide snowmobile trailer. The wait for these was a little long, so must not be a normal stock item, but the communication from Nik was very good. I would recommend and will defintely use etrailer.com for my next purchase!
Charles
1/21/2013
I will research a product for weeks and search for the cheapest pricing I can find once i settle on a product. Etrailer always comes up in my search for the most competitively priced products. I dont know why I spend so much time looking for other sites when Etrailer beats them all. I bought a product 11pm on Sunday and by 730am Monday I already received 3 emails sayings they for the order, they had them in stock and would ship soon, and that they had been shipped along with a tracking number for my impatient-self to check on 3x a day. Will absolute do business with again in the near future for a base rack roof carrier setup for the mountain bike
Cody
1/21/2013
excellent fast service. tires shipped the same day. thanks!
Edward
1/21/2013
thank u for the very fast shipping!. Joe
Joe
1/21/2013
Shopping for trailer accessories with etrailer.com was quick and easy..! The folks were even kind enough to upgrade the shipping for me at no additional cost.
I have not actually received the items yet, so I cannot comment on the accuracy of the order, nor its quality in workmanship and materials... I can say that, if these items are of the caliber of this merchant, I cannot believe I will be anything other than completely satisfied…
Joel
1/21/2013
Excellent prices on great products. Tires for my boat trailer were cheaper than anywhere I could find. Got free shipping, ordered on Sunday, received product on Wednesday morning.
Justin
1/21/2013
Shipping with etrailer was a nice experience and easy, I would shop there again. The only least thing is that etrailer doesnt take money-orders or personal checks. Sometimes its nice to pay cash.lh
Luis
1/21/2013
I must say that I was very impressed with this company. Not only was the product I ordered such a good deal that I travelled from Toronto to Buffalo to get it, they timed the ordered perfectly to arrive while I was at the hotel. Everyone I spoke with on the phone was courteous and knowledgeable. I would highly recommend this company!
Nicole
1/21/2013
10 minutes after I placed my order I had a phone call from etrailer asking me if I knew that the 2 parts I ordered did not match one another so they are watching everything that is ordered on here GREAT JOB!!!!
Pat
1/21/2013
I am quite happy so far with the ordering and communication from trailer regarding my order, i.e.: shipping time and tracking .I will reserve my comments on the product and arrival time till I receive and install the product. BUT So Far So Good !!!
Rob
1/21/2013
I was very impressed with the prompt service and excellent communication. I would recommend etrailer to anybody with complete confidence. Thanks and keep up the good work!
Ronald
1/21/2013
I thought that the site was very easy to navigate, and the prices were some of the best i could find. The large variety of products also impressed me, one stop shop. Would recommend this site to anyone. The customer service I received was big selling point for me. They were able to get me upgraded shipping for no extra cost, which was not expected but very appreciated.
Sean
1/21/2013
I had an issue with adding on to an order and it was easily resolved by Nicole R. who went out of her way to make it easy.
Thanks!
Steve
1/21/2013
5 star raiting all the way, I would recommend etrailer to anyone. I am very impressed with the service I received. I called late in the evening and I got someone on the line right away and the person on the phone was actually very helpful. I received a confirmation email and the next day I received a follow up email to let me know that the parts were being shipped. I replied with a little concern about the delivery date because I had an important trip to take and I needed my trailer parts. I actually got a quick response back and was told my parts would arrive on time. Today I receive my parts a day early and again very happy with the customer service,price, quality and free shipping. I am very impresssed and would recommend etrailer to anyone.
Thomas
1/21/2013
service was great. price was as good as anyone. thank you.
Frank
1/20/2013
Very pleased with the products and speedy delivery . Keep up the good service You guys rock !!
Mark
1/20/2013
Awesome. Thank you for the upgrade on shipping.
Mary
1/20/2013
Converting a mobile home axle to a standard hub with a 6x5.5 bolt pattern. Called to etrailer to make sure I was getting correct hub and bearings to fit my axle. Spoke with Lexus who was very informative and knowledgeable, parts needed and confirmed, order taken along with my info and done in mintues and with a smile over the phone from Lexus. Yes I would recommend etrailer.com to anyone.
Robert
1/20/2013
The website is very easy to navigate through. I really wasnt sure what the item was called that I was looking for, but I found it without any problems. My order arrived very quickly, in 2 days and I just used ground shiping. And, the people at e-trailer pack their merchandise very well. I will definitely do more business with them in the future.
Terri
1/20/2013
very quick to ship. and easy to order from.
Willie
1/20/2013
I ordered the Rhino Rack 2500 Aero Bar for my VW GTI. The package arrived faster that I expected and was in excellant shape. The price was good also.
Allen
1/19/2013
Excellent pricing and service. Got wrong hubs, and was able to change order and have new ones on the way that day. Free return shipping of wrong hubs via a UPS label they emailed me. Thats how its supposed to work !!!
Gary
1/19/2013
Good experience but did not realize we needed the Tube Top Adapter, now need to place another order.
Ismar
1/19/2013
Every part that I have bought from trailer has worked perfectly. Extremely satisfied..
Jack
1/19/2013
I have been very impressed with the way etrailer kept me informed on my order.
Thank you very much.
Awesome customer service!
Terry
1/19/2013
My experience with etrailer was excellent. I will do business with etrailer again. My order was shipped the same day I ordered it. Thanks
Billy
1/18/2013
Good Price, Good Service and fast shipping, what more do you need
Blake
1/18/2013
First time ordering from etrailer and everything was great, the parts were easy to find on the website, the parts arrived quickly and more importantly fit perfectly
Charles
1/18/2013
very nice, fast,
David
1/18/2013
Outstanding customer service! I placed my order on the evening of Jan 15 and received it the afternoon of Jan 17. Great prices and free shipping! Thank you etrailer!
Dennis
1/18/2013
Im very pleased and impressed with my purchase experience at etrailer.com. When I noticed after submitting an order to ship that the location was about 50 miles away from where I live, I emailed Customer Service and asked if I could pick up the order, instead. I received a call from Lexus indicating that per my request my order had been changed from ship to Will Call Pick Up, and that my shipping charge had been refunded on my credit card. Simple as that. Awesome! Thank you, guys, so much.
Jack
1/18/2013
Etrailer.com is the best, fill orders fast and accurately. Very competitively priced too!
James
1/18/2013
Fantastic service. You do a great job communicating and keeping me informed. Great ion, great pricing, and free shipping make you my first stop when purchasing for trailer and many auto accessories.
Jerrod
1/18/2013
Etrailer was great at finding the part I needed to my Thule. They made sure the part was still available and that they could get it from the manufacturer while I waited on the phone....very nice customer service.
Lise
1/18/2013
Excellent!! Prompt and efficient service. On-the-button Price Match policy and the product got here 2 days after Id ordered it!! I know where Im shopping for cargo stuff from now on!!
Martin
1/18/2013
Very Efficient!
Mike
1/18/2013
Sales department was excellent! I called twice and both times I got expertise and great help. They promised to call back and they DID!!! Best part was the Kings English is spoken here.......
Neal
1/18/2013
John said it will be at my house o friday and it was. ill always do business with them. I thank you guys at etrailer.. Nick Toro
Nick
1/18/2013
GREAT COMMUNICATION,SUPER FAST SHIPPING, VERY EASY TO NAVIGATE WEB SITE. I WILL BE BACK. THANKS
Richard
1/18/2013
Exceptional service, the first set of mirrors we mispackaged and received the replacement in 3 days.
William
1/18/2013
I put my order in on wednesday,and it was here on friday,around 4:00 pm.Iwant to thank you for your fast service,the second time around for ,Iwould recommend you to every one Iknow.
William E.
1/18/2013
very good service answered questions promptly and recieved merchandise quickly and intact.will use again.
Thnakyou
Bill
1/17/2013
I ordered 2 aluminum wheels with tires and 2 wheels with tires. Also ordered 2 other items. They arrived 2 days later in perfect shape and packed great. Thanks for a great experience!
Charles
1/17/2013
I received an email shortly after I purchased my lights telling me that they were backordered. I called the next day and talked with Mike who helped me find a replacement. We went through a number of options and finally found an item in stock. I was impressed by MIkes responsiveness and willingness to follow through. I am happy to hear that etrailer is doing a good and brisk business. They have built a good sales team, if Mike is an example.
David
1/17/2013
Ordered some led light for my dump truck on a Monday. Wednesday UPS had ped the shipment. FAST SERVICE!!!!!!!!!!!!!!!!
Will use again for any of my truck/trailer needs.........
Gary
1/17/2013
1st class service, order processed in 1 day and shipped fast, just what I needed.
Geoff
1/17/2013
Very fast shipping, as always, every thing i order gets here fast, Thanks
Jim
1/17/2013
Alicia was extremely helpful explaining all items to me. She answered all questions, offered options and catered to all my needs. Highly recommend eTrailer for all yourcamping needs.
Joseph
1/17/2013
Great communications. Items that I ordered took time to get shipped but they would send emails to keep me updated. I would do business with them again.
Glad to see a company that has great customer service
Kim
1/17/2013
good gracious, these folks mean business! I got my package walking down the driveway from mailing it in the box! Wow! If you run for Oresident, im in!
Paul
1/17/2013
The sales person was friendly and the order was delivered on time. I will be ordering again.
Paul
1/17/2013
Unit just came in and looks good. etrailer did not have the unit in stock and took a few days for it to ship but overall the communication was pretty good. They even offered a substitute but I decided to wait on what I ordered.
Ray
1/17/2013
Thank you for the promt, and friendly service.
I was a pleasure shoppping with you again, and I would definitely recommend Etrailer.com to a friend.
Richard
1/17/2013
Fast shipment and good prices. I appreciate your video of the installation. Setting quite a standard for service.
Roger
1/17/2013
Etrailers service is unprecedented. They are the gold standard
of customer service and customer communication.
Ronald
1/17/2013
Excellent service. Web site was easy to navigate and find the correct part. Email on receipt of the order and shipping tracking both were great. Price was 60 of the dealer price including shipping, and one dealer would have ordered the wrong part. Overall Excellent.
Thomas
1/17/2013
Exactly what I ordered, delivered exactly when expected...priced just right. These are the reasons I only buy from etrailer.com
What more could anyone ask for??
William
1/17/2013
These are the people you want to do business with. They have excellent service and great shipping. Good price too. Special thanks to Mark for all the help with everything and a thank you to Alicia.
Kendrick/hughes
1/16/2013
Product I was looking for was in stock. Easy website to order from. Fast shipping - actually received my order a day earlier than I expected. Will use and recommend etrailer.com again.
Kim
1/16/2013
i was very happy with my order of mirrors that i got you helped me get the correct ones for my vehicle the first time
Robert
1/16/2013
Good internet retailer.
Walt
1/16/2013
Awesome price, got here super fast and gave great communication the whole way through. Looking at buying another! Thanks.
Andrew
1/15/2013
Love the bike rack, loved customer service. Rack arrived on time in great condition, perfect fit for the car.
Debbie
1/15/2013
Excellent service, exactly what I ordered at a great price!
Eric
1/15/2013
Your service has always exceeded my expectations, Im therefore a customer who comes back to do business with etrailer.com
Rodolfo
1/15/2013
Customer service was a 10. The product on the other hand well the screw was very hard to line up. Took about 45 min to get it lined up and screwed in.
Aaron
1/14/2013
Excellent service all around! Very satisfied :D
Brian
1/14/2013
Order shipped in just a few hours...much appreciated etrailer! Received quick delivery and a good product at a great price. Will be back for more! Thanks for a great web shopping experience.
Chris
1/14/2013
E-trailer made finding my part quick, had it in stock, and got it to me quickly. Job well done folks! I will use e-trailer for all of my towing needs. Thanks again, dave.
Dave
1/14/2013
Great experience. Part was available and shipped out immediately and delivered early.
Thanks
Harold
1/14/2013
Today I received the 1995 Jeep YJ Trailer Wiring Harness. It arrived sooner than expected. I watched the how to video on your site and followed the instructions. No cutting or splicing involved. It worked like a charm. Thank you etrailer
Jennifer
1/14/2013
Phone representitive was excellent.
order process easy.
Merwin
1/14/2013
Probably one of the most service oriented web-based businesses around. All the focus is on customers, their questions, and making all types of information available so it is easy to find solutions to complex problems with all kinds of accessories. I am awaiting the products I ordered and will review them once I get a chance to install them.
Steven
1/14/2013
very professional service and light appears to be in good working order. wish the entire wiring harness was enclosed in protective tape/material, due to the fact this wiring is always in external environment.
Alf
1/13/2013
Etrailer.com has served as a great place to shop for rv
parts. The ordering process was easy and the prices are very good in comparison to the large camping stores.
Brian
1/13/2013
In an era when lots of business aim to do better, your approach to comprehensive education of customers, anticipating and explaining problems or questions before they arise, showing detailed videos to aid installation and prompt, thorough detailed responses to questions are the best service I have ever gotten in seeking to buy a product. Stunningly well conceived.
Jeffrey
1/13/2013
Great service!! Awesome! Definitely recommend to anyone I know!
Julia
1/13/2013
Excellent service. I was impressed. One item I ordered was not in stock and I was quickly notified. The instock items were sent out immediately. Thank you again to all the etrailer employees that assisted. Keep up the great work.
Richard H.
North Augusta, SC
Robyn
1/13/2013
it was my first time shopping with e trailer but you were great ! i will be back again The girl that helped me on the phone was super ! I know here first name began with an A cant remember if was allison or alicia or ? Main thing is shes great ! Thanks again taylor
Taylor
1/13/2013
Great, Thanks
Daniel
1/12/2013
I am very satisfied with e trailer, they had the exact part I was looking for, and the free shipping was awesome !!
Hans
1/12/2013
Great company to buy from. I got a person every time I called. I was doing something incorrectly on the hitch installation and they straightened me out. Shipment was very fast. Prices are competitive.
Jason
1/12/2013
I was very impressed with the ease in finding parts. It can by part number, manufacturer, or just a description.
Mark
1/12/2013
Very pleased with both product and service.Will definitely do business with again.
Mike
1/12/2013
This was the cheapest place that I could fine what I was looking for and the shipping was super fast. I will be shopping here alot more often and telling others about this site.
Charlie
1/11/2013
fine, except the return procedure needs improvement, which means the exchange procedure is also lacking
Craig
1/11/2013
It was one of the best online services I ever had. Quick response, even on a saturday, very attentive and available for any questions, and I will probably get my order earlier then expected because it shipped the same day I ordered it. Excellent service thanks !
Fernanda
1/11/2013
Very happy with my order with this company. It was reasonable in price and excellent in service. Fast, prompt shipping. Also very good follow-up customer contact letting me know status or order. Thank you etrailer!
Heather
1/11/2013
etrailer.com had what I needed and the products are great. My item shipped with in a day and the folks at etrailer kept me informed. I will be back.
Robert
1/11/2013
Very pleased with our dealings with your company when placing the order. Thanks.
Roy
1/11/2013
I want to thank Kevin J at e trailer. He updated my shipping to get me my hitch in time to install it so I wouldnt miss my weekend camping with the kids. Thank you all at e trailer for helping me make the correct selection with my hitch and wiring harness. You have earned my future business!
Tim
1/11/2013
Excellent service. My box arrived just a few days after ordering granted UPS beat it up and the hitch was hanging out of the box but all parts where there.
Aaron
1/10/2013
i loved how fast it was sent out,and how easy it was to put together. great service!!! Thanks
Betty S
1/10/2013
Great product information and install videos. Part was in stock and shipped quickly - I ordered on a Sunday evening and it was processed and shipped within 12 hours.
Chris
1/10/2013
This hitch cover is the bomb! Durable , inexpensive and I do not have to worry about setting it down and loosing it ! Nice product for the money.
Debohra
1/10/2013
Great experience Every knowledge individual in John who determined what I needed It was ordered and shipped with no hassle Great site It was my first experience and a good one
Don
1/10/2013
Ordering/ shipping was smooth. Received chains quickly. Rubber adjusters were too snug to attach to chains. Called cust. service problem was solved.
J R
1/10/2013
Ordered new receiver for hitch and wiring was delivered WITHIN 24 hours!!! Extremely surprised by speed and quality! Searched all over the web comparing prices and etrailer was the cheapest and I found a discount code TOO! Very happy will recommend to everyone!
Jennifer
1/10/2013
AAA+ really fast shipping and great products.
Luis
1/10/2013
Awesomely quick service...shipped heavy products within a few hours of ordering. Upgraded free standard shipping so I can start biking and skiing sooner. Great, easy to use website, great customer service!
Maryelizabeth
1/10/2013
thanks for the shipping upgrade. the chains look great. great price and service. cant wait to try them out!
Richard
1/10/2013
Good product at a good price...thanks for the expedited shipping
Robert
1/10/2013
Simply the best price and service out there.
Robert
1/10/2013
Outstanding service. I will use you again and recommend you to others.
Ronald
1/10/2013
they answered all my question and more importantly they met amazons price..why ask for help then buy else where..
Russell
1/10/2013
I would highly recommend etrailers services and expertise. I ordered a Curt Trailer Hitch Receiver - Custom Fit - Class III for my Infiniti FX35 Sport, and received the item three days prior to the intended delivery date. Etrailers representative was very kind and helpful on the phone, and their website/tutorials are very professional. Thanks again to etrailer for my purchase.
Seth
1/10/2013
All the parts have exceeded expectations, Perfect Fit & Great Customer assistance- Thanks Pat.
Dan
1/9/2013
Was shipped timely and package was intact. Is a gift so unsure of the product....
Dennis
1/9/2013
Shipping was fast and the items were as described.
James
1/9/2013
Wow! I received my receiver hitch in only 3 days with free shipping. I was impressed by the fact that I received several emails from ET reps keeping me updated on the status of my order.
Jeff
1/9/2013
Super quick service, competitive prices, quick delivery. You guys have your stuff together! Keep up the good work!
Joe
1/9/2013
G R E A T service ! The very best in a long time! Thank you!
John
1/9/2013
You guys are great. I screwed up my order and had to call for help. I was helped right away. I love your service.
Norman
1/9/2013
Shipping was fast. Product was as expected, and delivered
in a very timely manner.
Thanks for a job well done.
Richard
1/9/2013
E trailers has quality items a a fair price and their service, response and shipping time is outstanding ..tops
William
1/9/2013
Ive been an Internet user and shopper since 1996. Many retailers are fantastic and many are awful. Many have survived but most have failed. Etrailer will survive because they do 2 things perfectly. They focus primarily on niche products and they COMMUNICATE. I ordered a novelty item on Saturday late morning. It was delivered with my mail on Monday! Class act all the way. Thank you etrailer.
Brian
1/8/2013
Excellent experience! Very nice and very knowledgable Thank you
Dave
1/8/2013
The videos are very, very helpful. Great site.
Don
1/8/2013
Right price, right product, shipped right. Good job.
Greg
1/8/2013
Rose was extremily helpful as well as professional ! A very pleasent experience.
James
1/8/2013
your service is great,consitant updates are great,your customer service so far is great,Im a business owner and the customers should be #1,good work thanks.
Jason
1/8/2013
WOW. Great response & quick service .Will be back . Thank You !
Lester
1/8/2013
Ive been dealing with etrailer for a few years and any time there was a problem, which was few, they were right on top of it. Everything always got resolved to my satisfaction and communication was great. Very professional, customer oriented company. Other companies could learn a few things from them. Highly recommended
Mark
1/8/2013
This place is great! generally Im looking for the cheapest price for the parts i need. Etrailer is not kidding on their price guarintee. i usuall check the web for comparable prices on exact parts and havent been able to fine parts cheaper. Also I have yet to wait for any orders delivered later than what I have been told. Usulaly shows up earlier than original delivery date. And Yes I recommend this site to all my friends and not just for trailer parts.
Mark
1/8/2013
I am so impressed with the customer service
that the staff at etrailer gives to their customer.
Nicky K was very informative she really knew
her stuff, cant fool that girl. Thanks again
Ms Nicky you were very helpful and very
professional.
Michael
1/8/2013
order came in two days , it took my son & I about an hour and a half to bolt on receiver & wire in plug . We are set to tow what ever!
Ron
1/8/2013
Awesome!
Teresa
1/8/2013
My experience with e-trailer was top notch. Pricing was very reasonable, customer service was great, and the shipping was fast.
Now I just have to install my products.
Thomas
1/8/2013
Extremely happy after shopping at etrailer.com! They upgraded my shipping at no extra cost without even asking, so my order arrived before originally expected! Every time I have ordered, the order is always complete and are quality products at great prices that cant be beat. Thanks again!
Wade
1/8/2013
The ordering process was simple, i received confirmations immediately, & the order showed up as expected. The material I ordered has not been used yet, but was exactly what I expected. Great job etrailer…
David
1/7/2013
You guys ROCK! I placed an order on Saturday evening. Within a few hours I had notification that the order was ready to ship. Keep up the excellent work!
David
1/7/2013
Im very happy with the product and just installed it on the SUV.
Your service was a lot faster than the USPostal Service which took from Dec 31 until Jan 7th to deliver a priority shipment to me. Mahalo & Aloha.
James
1/7/2013
What a great buying experience. Prompt response to the order I placed with everything ordered arriving on schedule.
Thanks Again
John
1/7/2013
Customer service was great! She made the transaction very easy and assured me my order will be shipped, since she was aware of my situation. Thanks Judy. I will definitely shop here againmm
John Paul
1/7/2013
Great experience with your staff member . She was very professional and courteous .
Kushan
1/7/2013
I would like to express my thanks for your exceptional service. This is the second time I have used your web site and both times was great. The site is easy to navigate and the delivery time is exceptional. I wish that all web services were this easy and rewarding. Thanks a lot.
Nels
1/7/2013
Hey guys. You have a great selection. Your shipping is super fast and accurate. Product pricing is great. I have to many people about your site and how great it is. Ill be using it over and over again.
Nick
1/7/2013
Outstanding customer service!!! I wii recomend you to my friends and family. Thanks again.
Patrick
1/7/2013
I was amazed that after ordering replacement parts, I received an email about 3 hrs. later stating that the parts have been shipped. Could not have had a better experience. Thank you very much
Robert
1/7/2013
Perfect...ordered Fri received Mon.
Ronald
1/7/2013
I was pretty amazed that my order of a trailer wiring kit for my 2014 RDX was shipped within an hour after I placed my order.
I also could not find the custom wiring kit I needed for my new car anywhere else. So far, Im very pleased and cant wait to complete the installation.
Thanks
Steve
1/7/2013
I cannot believe that my order shipped out in 5 hours. It insanely fast. Finding what I wanted wasnt a problem at all.
Alex
1/6/2013
Save your time and money buy what you need at etrailer. This is my second order and all product is high quality and meets descriptions given on web site. No junk here and you get great support and information.
George
1/6/2013
The trailer hitch was very easy to install thanks to you installation vidio . The hitch arrived on time and the price was right . Thank
William
1/6/2013
Item was as listed,thanks for the videos helps alot,will buy again, Thank You.
Clarence
1/5/2013
Good price, great service and fast shipping!!! I am amazed at the efficiency!!
Gary
1/5/2013
Very super fast shipping of product! I could not believe how quick my order arrived. Fair price, was comparable to other sites. I had dealt with etrailer before and thier customer service is top notch.
Jim
1/5/2013
great service
John
1/5/2013
Product just as described. Standard shipping was very timely. Loved installation videos!
Michael
1/5/2013
I recently purchased a trailer hitch for my 2009 Lexus RX350. Over the holidays I stopped by my mechanics shop and asked if he would install the hitch. I mentioned that the video on etrailers website made it appear to be fairly easy to install. He was skeptical saying that he has had problems with other hitches where the bolt holes dont line up and the hitch has to be modified, etc., but he did agree to try to install it. I picked up my Lexus last night and he told me there was no problems with installation and was very impressed with the quality of the hitch ... he even mentioned the starred washers that came with the bolts.
Pat
1/5/2013
Etrailer is the best at what they do. Nicole and Patrick in particular are incredibly knowledgeable in pairing the customer with the right product for their vehicle.
Ryan
1/5/2013
Ordering the items were easy. They processed the order quickly and even got it to me quicker and my Husband loved his trailer hitch cover! I had one for my truck as well, but a few days later, I ended up trading mine truck in on an all wheel drive vehicle. I contacted etrailer on that and that made that simple as well. I would definitely buy from again. Great service and great communication!
Tamara
1/5/2013
Whoa! Seriously one of the best online shopping experiences Ive ever had. The guys at etrailer were super responsive, shipped my hitch out in about 2 hours after ordering it! They also bumped me up a level in shipping to get it to me even quicker! For my next car, I know exactly where Im getting my hitch!
Bradley
1/4/2013
etrailer is one of the best companies I have done business with in a long time. they sent my order immediately and even upgraded the delivery time with UPS. When one of the parts was defective they gave me free shipping to return it and sent a new replacement part immediately.along with tracking info for me to follow its progress.During the whole process, they kept me informed with numerous e-mails.the etrailer people do a great job. they will be the first company I go to for future orders.
Charles W
1/4/2013
Your website is easy to navigate. The option to a specific vehicle by make, model and year is great! What Ive ordered so far was shipped quickly. Overall I am very pleased and have already recommended your site to my coworkers! Keep up the great work!
Christopher
1/4/2013
fast shiping,very nice to deal with
Glenn
1/4/2013
The prices at etrailer are very reasonable. Same part that I ordered was $40.00 more expensive at a major RV dealer. I have purchased other items from them in the past. Their service is very professional and my parts were received in a timely manner.
Harold
1/4/2013
complete web site. easy to order. quick responce.
got me out of a jam.
James
1/4/2013
the young lady that helped me was Nicky. she was very helpful and i had great communication
James
1/4/2013
Excellent service!! Shipping was lightning fast, my order qualified for free shipping and it was at my doorstep in two days!! Will definitely do business with again for my future needs. E-mail updates along the way made tracking my purchase very easy. A++
Michael
1/4/2013
Thank you for the upgrade on the shipping very much appreciated
Naim
1/4/2013
Then trailer hitch fits my 2004 Ford Ranger perfectly. etrailer shipped the hitch promptly and it arrived at my UPS terminal on the second day
I am not very happy with the UPS tracking and delivery. I dont think all the issues with UPS were caused by Christmas and the ice. Nicole at etrailer was very helpful in helping resolve the tracking/delivery issues and promptly followed up with any requests.
Neil
1/4/2013
I was in the market for a trailer hitch and after getting pricing from the dealer and a couple local trailer shops was pleased to find etrailer. After spending some time on their website, viewing the very detailed high quality installation videos, reading all the positive comments, and finding the etrailer pricing better than any of the other online sellers, it was a no brainer giving them my business. I purchase a lot of items on line and etrailer is at the top of the list for customer support. Ordered the hitch and wiring harness late Thursday night and woke up Friday morning to find not only had the hitch shipped but Dan K. had upgraded to expedited shipping at no additional charge. Im spreading the word on etrailer.
Robert
1/4/2013
I ordered a hitch and wiring from this site a couple of times for different trucks and suvs. Save your money and order from here!!! they have the best price and shipping is fast and most of the time free.
Coleman
1/3/2013
Etrailer kept me informed with every little move. Site was easy to use.
Curtis
1/3/2013
Great service, good price and fast shipping of what appears to be a quality product Hidden Hitch. thanks!
James
1/3/2013
Fast service, good product.
Ken
1/3/2013
e-trailer was great. The item I wanting was not in stock. They kept me informed and gave me other options. I chose to wait on the part and it shipped as they promised . I will make all of my towing purchases from e-trailer.
Mark
1/3/2013
Great selections,lowest prices and fast shipping.
What else can you ask for?
Mark
1/3/2013
Everything about your company and my experience is excellent so far. A+
Michael
1/3/2013
I think this is a fantastic company. They always ship fast, no matter if it is free or paid shipping/ I have ordered about 15 times from them and I have never ever had any problems with the products they ship. For me, its the company #1 to try first to get car accessories.
Mikhail
1/3/2013
My son has made several purchases from your company and so he recommended you to me for my trailering needs. Your website worked easily and after I placed the order, I received a prompt e-mail confirming my purchase and expected delivery date. Good Job and I will certainly recommend your company to others.
Richard
1/3/2013
Great and prompt service, terrific follow-through, delivered on-time, and a perfect fit. What more can I say?
William J
1/3/2013
QUICK SERVICE
Curt
1/2/2013
Fantastic! Thanks for the upgraded shipping. I look forward to getting the ski rack. Thanks for the superior service!
Douglas
1/2/2013
Great service both on-line and with follow up.
Matt
1/2/2013
Immediate response acknowledging my order on New Years Day! Shipped the next day. Planning to send them a photo of my greyhound on their canine cover.
Sally
1/2/2013
Even though shippment was delayed you always kept me posted and never ignored any correspondance. Appreciate your availability for questions and quick responses. Very good at keeping me posted on my shipment.
Gary
1/1/2013
I bought a tailgate easy lift. We installed it in around 1/2 hour maybe less. It works great, half the weight to lift up and lower the tailgate, again Im impressed with the product and the speed with shipping it. This is the second product that i have bought for my truck. Thanks you guys.
Leonard
1/1/2013
I am pleased with how fast it was shipped especially during the holiday time. Product is built very well and came in with no damage. Only complaints are that the way it gets attached to the bumper supports made it very hard to get to install one of the inner bolts. Please advise customers that the bumper cushions have a tenancy to move out of place so realigning them can wind up taking a lot of time. Last is that I had to unscrew the rubber muffler hanger on the passenger side from the muffler it self.
Andrew
12/31/2012
Connector/relay kit and mounting bracket for 2004 Titan. Great website, many instructional videos available. Order placed at 9pm 12/30, shipped by 8am 12/31. Cant beat that.
Ken
12/31/2012
Very fast, very efficient and very economical!
Mark
12/31/2012
Information available to properly order product needed and check out was smooth and quick.
Paul
12/31/2012
I am pleased with the product quality and with the service.
Cornelius
12/30/2012
Thank you e trailer. There are many companies that could take lessons from you regarding your awesome customer service. E Trailer is THE place to shop for all of your trailer needs. Great pricing and amazing customer service.
Marc
12/30/2012
So far, really great customer service experience. I placed my order late on a Friday night via regular ground5-7 days and within an hour my order had already shipped and was upgraded to express ground3-5 days. I just bought my first trailer and will keep buying any parts/accessories I need from eTrailer.
Joaquin
12/29/2012
Not my first order and probably not my last. These guys are good. Fast service, good products at a decent price. These are the guys to go to.
Robert
12/29/2012
I am extremely impressed with the service.
Pat was wonderful to deal with and so helpful!!
Love the trailer cap!!
John
12/28/2012
Fast shipping, Very professonal, Highly recommended,
You will get GREAT service and very good products from etrailer. They have all Your trailer needs.
Joseph
12/28/2012
Service is beyond expectations, communication is excellent . Couldnt be more pleased . Thanks
Kenneth
12/28/2012
I am pleased with the service. I was kept informed of the status.
Lorene
12/28/2012
Etrailer is fantastic! Fast shipping, items arrived in good condition and when I had a question the customer service reps responded to me right away. Highly recommended!
Nell
12/28/2012
Very easy to order, reasonable prices, arrived promptly on the estimated delivery date
Sierra
12/28/2012
Awesome deal! Shipped free and super fast during the holidays. I am sure I saved cash thanks to the easy read instructions and online video. Thanks and will give strong recommendations for anyone shopping your site.
Thomas
12/28/2012
Great retailer, quick response after the sale and good follow up regarding the tracking number. Would buy from again!
First of all, I found etrailer.com to be the easiest web site to use that I have been on.I ordered a trailer light wiring harness part#33515 for my 2004 Nisson Frontier. My order was made on 12/19/2012, I received it in three days. It took me longer to get my tools and light ready, than it took me to actually hook the harness up to my truck and test the lights! The part fit perfectly, the instuctions were clear, and was very easy to install, best of all it works!
Jack
12/27/2012
I think you have great help and that is whats important
Kathy went the extra mile to help me get what I wanted and when. She even called me to let me know what was going on!! wow when did that start happening again thought things like that were gone forever.
Lynn
12/27/2012
Great customer service, fast shipping. I give you guys A+A+ and Alicia was great very informative and show that she does care about her customers....
Rodney
12/27/2012
Im well satisfied with the way the order was processed and shipped in a very timely manner.
Dave
12/26/2012
Fantastic
Jamie
12/26/2012
Professional advice and the best service period! Do not waste your time and look anywhere else!
Usamah
12/26/2012
great info. fast shipping. good directions. buying and installing a hitch and wiring package was an easy and not unpleasant experience!
Lisa
12/25/2012
Great service again.
Clayton
12/24/2012
Items were received promptly. One was a mis- shipment and that was resolved quickly also. Overall, a great experience.
Gary
12/24/2012
Overall I am very happy this this organization. I discovered them while hunting for information about my travel trailer. They are a good source of information and quality products at a price that beats my local RV store.
Robert
12/24/2012
Very user friendly website. Once my order was placed, I received an email telling me my order was received and is being processed. Shortly after, I received another email explaining my order was located in the warehouse and was ready to ship. Etrailer website said to allow 2-3 days for shipping! Because they were able to get it out the same day and I had my item on my doorstep in 3 days!!! Awesome service!
Ryan
12/24/2012
Outstanding! I needed a hitch to be delivered in a short period of time. Rather than chancing it by placing an online order, I called in and spoke with Jan.
Jan confirmed I was getting the proper item to match my vehicle, confirmed it was in stock and also promised that the item would be shipped out that day. She was right on the money. This place is great and I would recommend them any time!
William
12/24/2012
Bought the curt trailer hitch for my 2012 Toyota Tacoma. Shipping was great. Build quality of the hitch is great. Installed very easy. Thanks.
Brian
12/23/2012
Very Good Job
Ivan
12/23/2012
Excellent products, Excellent Service
Philip
12/23/2012
If the prices are not already amazing enough, well the staff is enough to send your shopping experience on Etrailer over the top. Could not find snow chainscables priced any lower on any website or retail store. Thanks Etrailer.
Robert
12/23/2012
Great purchase experience. Fast delivery, no hassle. Thanks!
Robert S
12/23/2012
Best experience Ive ever had ordering online. My order arrived the fastest Ive ever seen during the busiest time of the mailing season. Thank you, etrailer!
Dana
12/22/2012
Great prices, service and quick shipping. They have earned my repeat business.
Michael
12/22/2012
Got the hitch and wiring harness for my 2009 Santa Fe. Took about 40 minutes to put the hitch on since I had to balance it and get the bolts started without help. The wiring harness hookup could not have been any easier. The price for everything was less than a local shop wanted for the hitch and installation. It only took a couple of days to have it shipped to my house when I ordered it. Would order again from etrailer.
Michael
12/22/2012
I have always been very satisfied with any product I have bought from etrailer. Fast shipping,courteous service. Myself and children have bought at least 5 hitches through time. Also various other products. Great company to work with. I have also sent several friend and they have been very satisfied. Wish they would their free shipping minimum back down, but understand the increased cost of doing business.
Richard
12/22/2012
After a fair amount of searching for a Draw-Tite trailer hich, I decided to make the purchase through E Trailer.com
The price was lower than most, and equal to 1 or 2 others.
The online order process was simple, the order notification/confirmation was fast. And even with a heavy item 80lb, standard shipping was included in the already low price, I was then notified that I was upgraded to a quicker shipping option, again at no cost ! The package arrived in a couple of days via UPS.
On a scale of 1-10, This transaction was a 10 !
Rick
12/22/2012
Excellent service, fast delivery, awesome customer service.
Youll come back again.
Ronald
12/22/2012
eTrailer had the best price and free shipping. They also upgraded my shipping to 3 day without any additional charges. The communication was excellent.
Thomas
12/22/2012
Excellent business to deal with. Fast shipping and great prices. Thanks to everyone.
Tony
12/22/2012
Mark...my phone sales person, WAS GREAT! Very nice and genuinely nice. In this age of less than perfect customers service...Mark was a ray of sunshine! Big thumbs up!
Craig
12/21/2012
Fast shipping, Great price, Very Happy! Merry Christmas
Donald
12/21/2012
Called customer service with a product question. CSA answered question accurately and also help pair another item for my order. She knew the products well. Then, the order shipped the same day. Excellent service, easy to use website. Will order again.
Fred
12/21/2012
Another great experience with etrailer. They had the fifth wheel hitch I wanted. I found it advertised elswhere at a lower price. They credited my card with the difference plus 10 percent. Hitch was delivered free within just a few days. You cant go wrong with these folks. Highly recommended - dont hesitate to do business with them.
Frederick
12/21/2012
My items were received in less than 48 hours from the time I placed my order. The hitch will be a Christmas present, so I wont be doing an installation right away. So far I am pleased with my experience with etrailer. If the product is of good quality, once the hitch is installed, I will probably order a bike carrier from etrailer. Since Ive got a rear mounted spare tire to contend with, I thought it best to install the hitch first, and then measure for spare tire clearance before ordering a bike carrier. Ill probably miss out on the current free shipping, but Id rather have a carrier that fits rather than have to do a return.
John
12/21/2012
This was the best online purchasing experience I have ever had!! I placed my order at night time and by morning I decided to change my order, I called them and Nicole R. was very friendly and understanding to my situation. She cancelled my first order and did a great job placing a new order and I qualified for FREE SHIPPING!! I would definitely recommend etrailer to everyone. I will most definitely be shopping here again.
Michael
12/21/2012
Lowest price on the equipment I was looking for and FREE shipping!
Outstanding Email feedback. Instant proccessing and tracking.
Scott
12/21/2012
WOW! My order arrived almost overnight! I am more impressed every time I order from etailer. What a great place to do business.
Stephen
12/21/2012
The license plate I ordered was not available at their store. They communicated via email their names,phone # and when it could be shipped. Sure enough it was delivered in time for xmas.
I am a repeat customer and would recommend
etrailer to everyone. NICE JOB!!
Wayne
12/21/2012
Great overall experience, great customer service!
Christopher
12/20/2012
Order placed on Tuesday and delivered on Thursday.Great service!
David
12/20/2012
I am very impressed by your service. The tracking on the website is the best that I have seen.
Dwight
12/20/2012
What.... can.... I.... say.... The best online retailer!!! Keep up the good work guys…
Humprey
12/20/2012
will contact etrailer again for superior parts and service thanks
Jack
12/20/2012
Super fast service! Received confirmation my order had shipped within the hour. Unexpected during the Holiday rush but extremely grateful.
Marshall
12/20/2012
Product arrived promptly and was exactly what I wanted/ordered. Status updates on my order were sent regularly order received, order shipped. In short, Im very pleased with my experience at eTrailer and will use this vendor again.
Moira
12/20/2012
Rebecca N. was such a delight to do business with! She was very knowledgeable and courteous and was willing to spend the time walking me through all of the steps from ion of the products to installation guides and shipping! Give the lady a raise!
Peter
12/20/2012
WOW! etrailer service rocks! They really saved by christmas bacon. I ordered a trailer hitch for my wifes prius. Then-the next day i ordered a bike rack. These guys noticed that the bike rack would not work with the hitch i seperately orderd and informed me via email that day and provided options that would. This is AMAZING AND REAL TIME TOP NOTCH CUSTOMER SERVICE! I am delighted. You have a customer for life and i would recommend to anyone! Keep it up!
Scott
12/20/2012
I have purchased a number of items from etrailer, and every time the service has been exceptional typically exceeding my expectations with very quick processing and shipping. The quality of the products I have purchased have been top notch, and I highly recommend etrailer.com!
Steven
12/20/2012
Great place to find what your looking for
Bruce
12/19/2012
What a great experience. I commented to Cristy, gal that took my order, that the customer service is exceptional. I have made purchase decision based on the previous customer service I received and I would use etrailer anytime. The price for the product is just an added bonus. I would recommend this company to any of my friends. I am waiting to get the product I ordered and reserve any further opinions based on installation success.
Dan
12/19/2012
Excellent Service, same day shipping, and e-mails sent to keep us informed. Highly recommend. Will not hesitate to order anything else we need in the way of parts and accessories.
David
12/19/2012
I am always a little skeptical ordering items on line but after I made my order I called them to see what the status would be and they told me and sent me a email and let me know when it was shipped out. I trust this web sight and plan to keep ordering merchandise from this sight. Thank you
Jordan
12/19/2012
Good selection of items for lots of vehicles and trailers. I got the correct springs, hangers, u bolt kits, bushings etc quickly, and everything fit!!!!! And the price was best I found online.
Keith
12/19/2012
I ordered parts for a Yakima ski rack on Monday late afternoon and ed standart 5 - 7 day shipping. I needed the parts for a ski trip the day after Christmas. Doug at etrailer upgraded my shipping at no additional charge and I received my parts on Wednesday afternoon. Thats amazing service!! You bet Ill recommend etrailer.com to everyone.
Keith
12/19/2012
GREAT shopping experience, I ordered it today and at 12 pm and it was shipped at 2 pm, now thats GREAT service and definitely would advise all my RV friends to always shop at etrailer.
Lou
12/19/2012
Your web site is very user friendly and easy to navigate. We found what we needed and had no problem ordering it. Thank you so much for responding so quickly. We would surely recommend you.
Ronald
12/19/2012
Wonderful service from the moment I ordered. It was easy to order and I do not always find that w ith other companies. It was a quick transaction and in addition they notified me that they would send my ordered item sooner than expected. I am very impressed with this company at this point.
Rose Marie
12/19/2012
The etrailer web site was very easy to navigate. Once I found the item I was looking for being able to do a zoom view was an extra bonus. Check out and the payment process was also easy. The best bonus to this site was the time to ship and not an over price for shipping the product for a small additional charge $2 I was able to have the product shipped in 3 business day. A very nice feature during the holidays.
Scott
12/19/2012
I was unbelievably happy with how fast they got our order shipped out :0, esp since Its only 6 days to christmas,my husband and I will surely be recommending them to family and friends. :0
Sharie
12/19/2012
Our company was searching for a repair kit for a trailer hitch and we were about to give up and purchase the entire unit for a great deal of money. But we strive to give the best value to our clients so we dug futher and found etrailer and the nicest customer service rep I ever met on the phone. Etrailer saved us well over $100.00 and we have a very happy client. The service rep at etrailer is Cathy and if you every talk to her say hello for me. We will use etrailer
any time we need a trailer part. Thanks Cathy
Abby
12/18/2012
Great experience, super fast shipping.
Carl
12/18/2012
Great...good price. Had what I needed. Shipped fast. I like the quick follow up e-mails after the purchase.
Charles
12/18/2012
Its nice to know that your company cares about customer service. Thats uncommon these days, and it is a refreshing change! Thank you for keeping me so well informed of the shipment. When there was a delay from your supplier, you sent me a prompt and detailed note. I called and changed the order to another wheel - and I didnt have to go through a long phone tree with useless prompts! I had a helpful and friendly person at the other end right away. Then when the final order was complete, I received another detailed and friendly note from Nicky and the material showed up right on time. Thank you, nice job!
Chris
12/18/2012
Another example of excellent service!! After ordering online I was advised my item would be shipped in 48 hours. Within two hours of ordering I was advised by Brian that my item was being shipped immediately.
Darryl
12/18/2012
Very helpful staff, fast shipment and at a reasonable cost. A good company to do business with.
Gaylord
12/18/2012
Once again, etrailer has proved there customer service is way beyond all of their competitors. The minute I place an order they keep me in the loop and I know exactly what is going on and were my shipment is. There prices are great but their customer service is priceless.
Gregg
12/18/2012
So helpful and quick and thoughtful they are great Thank you !!
Janet
12/18/2012
e-trailer.com was fantastic. They have a great website that offers helpful information and product details to fit the correct storage solution to your vehicel. They have videos and comments that really help you make the right decision. Their prices are competitive, shipping was always free for me, and items arrived within a few days. I really feel e-trailer.com cares about customer service, which is rare these days, and the staff are passionate about the products and applications they sell.
John
12/18/2012
Its been years since I needed a trailer part. After looking around online I found it cheaper on etrailer.com. I remember now my last experience and how impressed I was with a company that sold trailer parts and their prices. I told everyone, this was the best place to get trailer parts. Great prices, quick delivery and most importantly a quick check out process.
Michael
12/18/2012
back order was very quick thank you
Thomas
12/18/2012
Its nice to find a retailer that just gets it when it comes to customer service. Doesnt hurt that the prices are great too! Thanks again etrailer.com.
Tyler
12/18/2012
Great company, supper fast shipping, thanks for offering these easy to install kits...made my life so much easier!!
Daniel
12/17/2012
Appreciated the frequent status updates.
David
12/17/2012
Quality products and quick delivery every time from etrailer
Jason
12/17/2012
You guys rock!
Nathan
12/17/2012
Quickly delivered, good quality.
Peter
12/17/2012
I order a new set of hubs and brake assembly.alicia g. was my sales person and she was very helpful. She told me my order would ship today and at1:15 p.m. she confirmed my order had shipped. She said it would deliver on wed. if it get here that quick it will be very fast service. will update when order arrives. Very impressed so far. Thanks etrailer for very professional service so very hard to find any more.
Randy
12/17/2012
I have done business in the past and will again in the future. Great prices and fast service.
Roger
12/17/2012
Excellent service and fast shipping. Product exactly as described.
Todd
12/17/2012
Etrailer ships quickly and accurately. I am impressed with the excellent customer service.
Donald
12/16/2012
This has been the easiet purchase I have made in a very long time. The sales girl was knowledgable of the products, extremely helpful in explaining the details and offering suggestions on the item I purchased. She deserves a huge thank you from her employer as a valued employee. This experience was painless other than now having less money in my pocket after the purchase
Donna
12/16/2012
Bridget was very courteous and answered all questions and placed order for me. Good expierence to be taken care of with the order.
Leslie
12/16/2012
Etrailer had exactly what I needed, at the best price, and it shipped right away. The quality is great, too. Their service and followup are excellent as well. They really seem to appreciate your business!
R G
12/16/2012
I bought the 24787 Class I Hitch 03-07 Accord. The installation was fairly easy. I really like videos they have showing installation for many different vehicles. Only one minor issue. Removing one of the rubber exhaust hangers was too difficult on my Accord. Instead of removing it, I had to pry the muffler down and wedge a short 2x4 in to make room to install the hitch I removed the 2x4 after the hitch was bolted in. The bolt fishing contraptions are genius and worked like a charm!
I also bought the Swagman XTC2, two bike folding rack. I really love this rack. I can put on the rack, bikes, and lock it all up in less than 4 minutes. One minor glitch. When I first tried to put the rack into the hitch receiver hole, it would not go in far enough to the pin. Etrailer.com techs asked me to lightly sand one or both to knock down any excessive paint or burrs on the items. I used some light sandpaper and had it fit in a few minutes. I also bought the 8 ft. cable and locking hitch pin. All these items work together to make a simple to use and secure platform for my bikes.
Bill
12/15/2012
I dont go looking for etrailer but they keep showing up at the most opportune time. With what I have ordered from them I have never had a bad experience. I am so happy with the purchases I have made and it is about time to add them to my favorites list.Thanks for being there.
David
12/15/2012
I am very pleased with my purchase of a receiver hitch, bike rack and Thule bike adapter bar. This installation was for a 2009 Toyota Yaris and my only recommendation is, if you have large hands , have a helper with small hands to start the 2 upper bolts on the hitch or prepare for much frustration. I had to get my wife and her tiny hands to get them started. A ratcheting box wrench makes snugging all 4 bolts down before torquing much easier. No drilling and 20 minute installation is possible if you can get the upper bolts started without a fight. I am impressed with the quality of the bike rack and with the snug down bolt in place and bike secured, I was not aware that a bike rack and bike were even there while driving and for a car as light as a Yaris, that is impressive.
Mark
12/15/2012
So far, so good !
Ronald
12/15/2012
Amazingly friendly and prompt customer service. Clearly explained about the chain stuff to a novice. Thanks Rebecca N. Prompt updates on order status and delivery as promised. Nice and helpful videos too. Thanks to all the good folks at etrailer.
Vijay
12/15/2012
One of the items that I ordered was not in stock, and I was informed by email that it would not ship for about a week. Since this was a Christmas present, I needed it to ship sooner. I called Tamara and she assisted me in ing an alternative product which was in stock. She was very helpful and made the change a smooth and easy thing to do. Great customer service!
Aaron
12/14/2012
Competitive price, excellent product, great service and quick shipping. What more could you ask ?
David
12/14/2012
Good phone skills and fast shipping. I would buy hear again.
Jeff
12/14/2012
Works perfect,and very fast delivery!
Jeremy
12/14/2012
My experience was very good. The site was user friendly, the order was processed very quickly, prices were in line with others, and I received the order in less than the estimated time. THANKS!
Joe
12/14/2012
Outstanding customer service. Great communication on the status of my order.
Michael
12/14/2012
Started order on line- but ended up call, Judy filled the rest of my order, helping to find a very critical bolt I needed to replace. She was very understand as I had my trailer broken into and needed weird combinations of parts to pull my trailer next time out.
Thank you
Michael
12/14/2012
Service was great!
Saturnino
12/14/2012
Etrailer.com is great and very helpful. Thank you for the great service.
Steven
12/14/2012
good prices, fast service!!!!! got my parts to alaska in 4 days from order!!! I love those etrailer guys!!! If you need anything for your trailer, etrailer is the place!!
Wayne
12/14/2012
Outstanding experience. I will definitely recommend etrailer to friends.
Bill
12/13/2012
Very good service and fast shipping.
Dale
12/13/2012
EXCELLENT job, service was outstanning the girls you have doing the phones know there JOB.
Danny
12/13/2012
The hitch was here at 12 noon and installed and all cleaned up and box in recycle by 1:30. I was able to install by myself with no trouble. Fast service and nice hitch
David
12/13/2012
Excellent customer service. Quick, friendly, informative, I was keep in the loop as my order progressed, I got three emails to inform me of my orders progress. Im very pleased and will use etrailer for all my trailer needs.
James
12/13/2012
Ordered the product today, just recieved an e- mail dating my order was shipped, cant get much faster than that. Everyone that I talked to was very helpful, and would research whatever you asked about and would return your call with the information . Thanks Kathy for all your help!
Patty
12/13/2012
Awesome service from etrailer.com folks once again. I always look here first to get the stuff I need for my truck and SUV.
Phonekeo
12/13/2012
Everyting fit perfectly. Good price, fast delivery
Ron
12/13/2012
Ive said it before and Ill repeat myself...etrailer.com puts the CUSTOMER in Customer Service. I have looked at a huge number of bike racks as I attempted to find a 2-bike rack that would accommodate the oversize rear mount spare on my 2012 Wrangler Unlimited. While many racks appeared to work, they typically failed to provide the measurements necessary to confirm that before I ordered. Late one night last weekend I broke down and submitted a question on dimensions to etrailer.com. No only did I get very timely response that evening!, but he also provided specific dimensions on the rack I was interested in AND dimensions on several alternatives that would meet my needs!
I was able to make an informed decision and ordered my rack late Tuesday evening. It arrived on Thursday and will see service on Friday.
I cannot say enough about the exceptional customer service offered by etrailer.com!
Ronald
12/13/2012
Good site. Quick service. Id use again!
Steve
12/13/2012
This is my first time purchasing stuff from this site and will sure come back. Service got to be one of the best as i purchased an item and found it a little cheaper on another site, i emailed asking to price match and they credit me the difference next day. Aside from price adjustment, the instructions that came with the product and details make it much easier to do it yourself. i would recommend this site to friends and family.
Xun
12/13/2012
Excellent selection of hitches and accessories with quick shipping.
Bruce
12/12/2012
Fast shipping. Excellent prices. Would order again from them
Charles
12/12/2012
so far every thing is a go I just ordered the hitch yesterday. and you said its on the way very fast shipper
Fred
12/12/2012
Great experience w/ eTrailer. Good prices, good tracking, and good follow-up emails.
James
12/12/2012
I bought snow chains for my SUV.
The site was easy to navigate and get the right size for my vehicle. Prices are best or equal to discount stores with low service ratings. etrailer had a good reputation, so I went with them.They kept in contact with me on order status until the item was shipped and even upgraded the shipping a no extra charge.Im going to tell my friends driving to the snow with us to also get their chains from etrailer.com If the price is even close to anyone else you should get it here.
Jason
12/12/2012
Its amazing how fast my order was shipped. Is an excellent web site with an amaizing customer service. I will definetely recomend it to everyone. Its simple and easy to find what Im looking for at a great price... Thank etrailer.com
Jose G.
12/12/2012
Excellent customer service and great prices.
Katherine
12/12/2012
ordered leaf springs for a trailer every thing came right away
and bolted right on no troubles thank you
Keith
12/12/2012
I know that if I need any parts for a trailer.E trailer has my business.I have all ready told friends about.The great communications visa e mail.And the free fast shipping.Placed order Sunday night.And received the tires and wheels on Wednesday. Thanks Mark from Mich.
Mark
12/12/2012
very pleased with the whole experience
Patrick
12/12/2012
Super fast shipment and a great price. Excellent products and great service.
Thank you very much
Richard
12/12/2012
Service was GREAT !!! UPS delivered it late yesterday and I put it together this afternoon . Will have to wait for the weekend to install it since it is dark when my wife gets home. Thanks for all the help.
Robert
12/12/2012
the etrailer web site was easy to navigate & offered fair prices. I already had free shipping on my order but it was upgraded to express shipping at no charge. I would definately use etrailer again.
Robin
12/12/2012
Great service , fast shipping
Ryan
12/12/2012
hitch is just what i needed to use for a bike rack. Installed while I waited- quickly.
Tony
12/12/2012
etrailer had just what I have been looking for and I got an email in about sixteen hours from the time that I ordered it saying that it had been shipped. This place is fast.
Joe
12/11/2012
I was very impressed with the shipping emails. It is nice to know you will have a tracking number, especially at christmas.
Larry
12/11/2012
My shopping experience was great. UNlike many online suppliers, they kept me informed as my order progressed through their system
Lester
12/11/2012
etrailer takes good care of their customers. I had a problem with a bike rack, in which I didnt explain the problem sufficiently well originally. Upon explaining the problem correctly etrailer responded and made me a happy customer. We wish them success in the years to come as they deserve to be successful as they handle problems in a professional manner.
Richard
12/11/2012
Just made another purchase from etrailer.com. As always, received fair pricing, super quick order processing, and shipping.
Tim
12/11/2012
Allways a pleasure doing business with etrailer. Good products and great service.
Darren
12/10/2012
Fast and easy to find what I was looking for, thanks, will most probably check back for future needs.
David
12/10/2012
I think you have the ideal parts shopping web site. I particularly like the short videos which allow you to to know for sure if it will fit your application. I am taking advantage of the free shipping by ordering small items to bring up the total minimum. Quality product Fast shipping
Very well done Keep up the good work.
David
12/10/2012
It was great to talk with someone here in the good old
USA when I have some questions and help me when
I place my order. The person did a great job.
David
12/10/2012
Order was processed and shipped 1 day after I placed the initial order. Cudtomer service was very good. I highly recommend ordering from etrailer.
David
12/10/2012
John H did a great job answering my questions to confirm that I was ordering the correct towing mirrors. Professional & very helpful. Thanks
Gordon
12/10/2012
Best prices online for trailer suspension parts! Best selection of leaf spring lengths! Thanks!
James
12/10/2012
I have been blown away by the process of shopping and ordering from etrailer. Great phone service. Prompt shipping. Good email response. Install videos. Order due to arrive soon.
Larry
12/10/2012
I have had nothing but great experiences with etrailer and I highly recommend the company and their products.
Larry
12/10/2012
Customer service was fantastic especially customer service rep Miki, and Lexus, both individuals got to the distributing section and rectified the delay, great customer service they kept me appraised of the current status of my order. GIVE them a raise they deserve it they handled the delay issue at etrailer with great awareness of the external customers anxiety.They reassured me that my order would arrive on time. Keep up the good work.
Lou
12/10/2012
I just wanted to take a minute and tell you about my experience with etrailer.com. etrailer.com has a good/easy website to navigate, very competitive prices, and good communication after the sale. I got the trailer wheels and accessories very quickly with free shipping to boot. Overall this was a excellent transaction and I will be back when my trailers need other parts.
Ive noticed in this world that too often people only have time to criticize, but no time to compliment. That is why I wanted to take the time to send this feedback. Keep up the good work!
Phillip
12/10/2012
The Husky Interior Storage box arrived today in good shape. Since it is a Christmas gift for my son- in -law, I did not open the box. However, it does not seem to be damaged in any way. My dealing with Jason on the phone was very helpful and courteous. Thank you!
Yvonne
12/10/2012
The price was right, the tire and wheel combo was exactly what I needed...Etrailer had the product I needed and shipping was less than 24 hrs. from order time....
Charles
12/9/2012
Ordering was easy, the upgraded FREE shipping was unexpected and very much appreciated!
Thanks
George
12/9/2012
Thank you for your prompt shipping on my 2 items. I probably will be buying another Boat Buddy as soon as I can get a measurement on my Father-In-Laws boat hook on the boat.
Jeffrey
12/9/2012
The website was very easy to use. Great customer service!! Received the part on the day that it was promised. Will definitely shop here again!
Kerry
12/9/2012
I called to order my husband a Christmas gift...a rack and basket for his Jeep.
I was lucky enough when I called to reach Mark...I think thats the right name.
Believe me, I knew nothing! He walked me through step by step and helped me find the correct rack and basket to fit my husbands Jeep. He even went so far as to call the manufacturer to make sure of the right size.
I am amazed at the time and patience he showed me and I have remarked to many people about the unbelievable customer service he gave me.
If all Customer Service representatives were are helpful, patient, and kind as he was the world would be a better place He made a hectic time of the year much more pleasant. Knowing my husband...he will be surprised Christmas morning!
Lee
12/9/2012
Bike rack was as described. Arrived timely and in excellent condition. Great service, came very quickly and their staff followed up to make sure everything went well. Would definetly reccomend this company.
Russ
12/9/2012
great price, correct item, fast delivery. all around good service.
Stanley
12/9/2012
It was a nice supprise to recieve a free upgrade in shipping and to recieve the new hitch 2-3 days earlier than expected. The online service was user friendly and ordering was a breeze. Thank you for all your help and Merry Christmas to Kevin J. @ Etrailer.com
Tim
12/9/2012
Easy shopping on site Great follow up e-mails Shipped within 3 days AWESOME
Carol
12/8/2012
Order easily completed and shipped much faster than I expected with it being the Christmas Season. Very pleased with my experience. Would highly recommend to anyone.
Charles
12/8/2012
Jan was a jewel in customer service. She efficiently took my order and responded with several email to let me know the status. Although I placed the order on Saturday, she followed through to make sure it was shipped promptly - on Sunday yet. Tracking was easy and the order arrived, neatly boxed, and perfectly as described. What more could I say?
Jackson
12/8/2012
My first shopping experience with etrailer.com was excellent.
Rebecca N was very helpful and directed me to a product that I had not found on other websites.
In addition, Rebecca was able to ship my order the same day and that is a bonus.
William
12/8/2012
I have ordered parts for my horse trailer several times in the last few months and each time I have been completely satisfied with the service and quality I have received.
Bill
12/7/2012
I received exceptional customer service from Sherry and the CS Team at etrailer! Ill be back!
Deborah
12/7/2012
Super nice super fast. Super good quality
Garry
12/7/2012
Good price, fast shipping.
Troy
12/7/2012
Alicia was a great help. She followed through and called back. Order was shipped the same day that I ordered and the price match guarentee works. The How to videos explain everything about installation.
Arnold
12/6/2012
My high pressure rims are exactly as described and shipping was much faster than anticipated. I was especially pleased that shipping was free. Im very pleased. Thanks.
Dan
12/6/2012
Fast shipping, great shipping info online very quickly. Great product and price. Would recommend and use this company in he future.
Elliot
12/6/2012
Placed my order with Jan on Sunday and had my order on Wednesday. Great Job
Gary
12/6/2012
Excellent service. Very pleasant shopping experience. Would buy from again.
Harold
12/6/2012
It was verry simple and had everything needed to do the job. A longer ground wire would have been nice but there was enough power wire left to put the ground where I wanted it. I will be useing e trailer again, regularly.
Markus
12/6/2012
Fast ship! Good product for a good price.
Michael
12/6/2012
Heck yeah! I had miss matching parts, and the team at Etrailer called me up and made sure I wasn’t making a mystake. Turns out, they caught a problem and fixed same day. Shipping team hooked me up with faster shipping, and Im towing away! Great work!
Nicholas
12/6/2012
I thought that it was a great and easy way to shop
Nick
12/6/2012
Immediate response, and thats good communication.Definitely a repeat buyer. Thank You!
Randy
12/6/2012
I enjoyed looking over your site and ordering my extended mirrors for my Ranger Pickup. NEAT SITE…………
Richard
12/6/2012
Fantastic website and customer service experience
Terence
12/6/2012
Great Service. Fast Shipment. Items arrived in perfect condition. Thanks and will definitely shop here again.
Charles
12/5/2012
This site is fantantastic. The items were shipped and arrived sooner than expected. The staff sent emails to keep me informed of the status of my order and to make sure everyone was satisfactory. The items I ordered were exactly as promised - well made despite the great prices the products are not cheaply made.
Jennifer
12/5/2012
Terrific service fast and free shipping. The price was excellent.
Rhonda
12/5/2012
One of the best shopping experiences. Only place I could find this boot. Everyone else said there was no such thing made. Keep up the good work.
Sharon L
12/5/2012
I've bought several items from etrailer. The service has always been excellent and they more than match anyones price with their 110% price guarantee. These are the reasons I keep coming back.
Terry
12/5/2012
I have shopped at E-Trailer for all my towing needs on my motorhome. My experience has been very rewarding. The staff is helpful and pleasant to work with. The service is great as the parts are shipped the same day as ordered. It is nice to work with a professional group that appears to care about their customer. Thanks!
Bruce
12/4/2012
etrailer.com was extremely fast and easy. Very easy web site to use and super fast free shipping. Overall an outstanding web buying experience!
Charles
12/4/2012
Fast service. Exactly what I ordered.
Cynthia
12/4/2012
Excellent service. Fast shipment. Great products.
Cyril
12/4/2012
I am happy with etrailer in all aspects.
Dave
12/4/2012
Best price and service for snow chains.
Dean
12/4/2012
I got notification that my order was received, that it was processed, and that it was shipped with a tracking code. I think that's about as good as it gets.
Hartwig
12/4/2012
Easy way to order, great idea to give the customer away to bundle everything instead of research through the site. I was given an email shortly after placing my order that my items has shipped and also that my order was upgraded to ship express which means it will arrive sooner than standard shipping. Great experience!!!
Kelly
12/4/2012
Probably the best order follow up I have experienced with a company. They send an email every step of the way, so there is never a guess as to if or when I am going to receive the product!
Mike
12/4/2012
Outstanding, quick service, got order in 3 days and 2 of them was weekend. Great price, good quality.
Patrick
12/4/2012
This truly is a very quality product. Keep up the good work!
Ron
12/4/2012
These guys are thoughtful and proactive! I really liked the way the website is structured and how easy it is to navigate. Thanks for all the attention you've given to my order.
Carlos
12/3/2012
I have used etrailer.com to buy several towing and travel items. Every time I have used your company, I have been blown away by your service and quick response to any questions I may have had. Thanks for the job you do!
David
12/3/2012
Excellent service. Very impressive.
Donald
12/3/2012
Quick shipping to Canada, no duties.
Frederic
12/3/2012
Everything came in just as stated in good condition. I would recommend etrailer to anyone.
Jerry
12/3/2012
This was first time dealing with your company and it was a pleasure. The staff was just great to deal with. I will be telling all my friends about your outfit. Keep up the good work!
John
12/3/2012
Good deal!
Jose R.
12/3/2012
After five days of rain, I started searching for a golf cart enclosure. etrailer seemed like a nice place to do business. To make matters even better, they shipped the same day.
Marc
12/3/2012
Absolutely the best online ordering/shopping I have ever done! Love it!
Maurice
12/3/2012
I was very impressed with the quality and pleasant discussion with your ordering girl. A pleasure doing business with you. My needs were very small but quite necessary, so worth far more than the small order. Thanks again for a very warm experience.
Ronald
12/3/2012
I have received the tonneau cover that I ordered from etrailer and I must say it arrived much faster than I expected!! Whatever you are doing to process and ship your internet orders - keep doing it! I'm impressed!! I have not yet installed the item but will do so shortly and will try to send you a follow up including pictures Thank you!
Terry
12/3/2012
Great service, fast shipping. Will buy again.
Toby
12/3/2012
etrailer is my go-to place for all my vehicle and trailer purchases. Thanks for good service.
Bry
12/2/2012
I'd say you're pretty darn good!
Helen
12/2/2012
Etrailer site very easy to use. Had the parts I needed in stock, shipped same day arrived on time and in great condition.
Lee
12/2/2012
I think you have a great selection, great prices, and speedy shipments. I ordered four wheels and tires for my 1969 Airstream and am very pleased with them. This time I needed a tire and galvenized wheel combo for my boat trailer after I had a blow out on the highway. Great deal and It has allready shipped. Thank you for the great work.
Mark
12/2/2012
The associate that helped me took the time to answer all of my questions and offered a suggestion that I hadn't thought of. She has a broad knowledge base of etrailers products. I thank her for the help.
Richard
12/2/2012
Parts work great. Fast and friendly service web site was fairly easy, will use etrailer again. Thanks, great job.
Robert
12/2/2012
I am very pleased with shopping at etrailer.com. They have an extensive ion of products and their customer service is first rate. My last order was given special attention to ensure it was shipped promptly as I needed the items for an upcoming trip. I will use etrailer.com again for future purchases.
Stephen
12/2/2012
Communication is top notch! Best experience I have had online in 20 years since Windows 3.1! I don’t give accolades lightly! Let’s see how the product arrives and what I think of the quality!
William
12/2/2012
Awesome seller!
Brad
12/1/2012
So far you have done an excellent job. Thank you.
Carlos
12/1/2012
I have never been treated so well as I have been as with a rep from your CS department. The question that I had involved a product that I ordered from a different company than yours. The rep was very helpful and pleasant. She answered all my questions and concerns. I am extremely pleased with her professionalism. Thank you!
Dan
12/1/2012
The web site is clear. Specific demensions for bolts, springs, equalizers & shackles are given along with clear photos of each. They offered free shipping and then upgraded it without cost and shipped it within 24 hours and this was on an order I made Friday afternoon! Great prices, easy to order and fasr services with followup e-mails to confirm everything.
James
12/1/2012
Great Service!!
Lisa
12/1/2012
First, very fine website makes it east to shop and decide on most items before ordering. When I called in the order all questions were answered very politely and with good product knowledge. Items were packed very well and products were of excellent quality. In other words, excellent shopping experience!
William
12/1/2012
They have a lot more than i expected. Was also surprised to have emails letting me know everything was on track very helpful.
B.j.
11/30/2012
So far so good ordered around 15:20 on a Friday and got a confirmation of shipping by 16:40 the same day! Will post again after my install.
Christopher
11/30/2012
Received the trailer hitch cover Texas A&M and was very pleased with the overall ordering experience. The order tracking information was great.
D. Ronald
11/30/2012
I thought the person I dealt with was awesome. She was sharp, quick, and very polite. I will buy from etrailer anytime.
Doug
11/30/2012
Great service. They upgraded my shipping so the chains will arrive sooner. Etrailer knows what keeps people coming back!
Gregory
11/30/2012
I was very impressed with the ease of your website. And detailed information on the products I looked for was there and complete. The video link for installation instructions, was a very impressive feature. Most items I found to be at least 10 less than other websites, and with the free shipping, the savings was even greater. Your shipping dept. got my order out within a few hours and it is scheduled to arrive 3 days early. I would like to see more axles in your product line.
Jerry
11/30/2012
Very clear web site excellent customer and all the people I dealt with to make a change to my order were very efficient, helpful and courteous. I would recommend you highly to friends.
Lee
11/30/2012
Very easy to order, got lucky with free shipping, and very prompt and helpful service!! Thank you!
Rich
11/30/2012
I have not recieved items yet, but just ordered last night and I have gotten three emails with invoice, and shipping confirmations. So far very impressed with speed of handling my order. I would also like to add that etrailer.com had the very best price on the items i order, and I did search every place, since I am a comparison shopper. Once I receive the items I can post a more complete comment on the total experience.
Todd
11/30/2012
Was great and fast service. Really like that they keep in touch with you by e-mail on what is going on with your order.
Charlie
11/29/2012
Outstanding products. Ordered a trailer hitch cover and lock. Both received in just two days and both were as advertised. Could not believe I received my order so quickly. Two days from MO to AL. Emails from trailer were timely and kept me up to date from order to delivery. What a pleasure it is to do business with such a reputable company.
David
11/29/2012
Very good product!
James
11/29/2012
Very good service!
Jared
11/29/2012
Great place to do business.
Jeffrey
11/29/2012
They had a very good ion of the parts I needed and the item I ordered was shipped within ours of my on-line purchase. Price and shipping were both more than fair.
John
11/29/2012
I was skeptical at first after reading some bad reviews on another site about etrailer. However I took a chance that the reviews were simply people that are never happy with anything. I WAS RIGHT!!!! The service has been absolutely perfect and the products were shipped on time without tracking issues and in fact delivered 24 to 48 hours early. All orders have been perfect and correct with no problems. The quality and price of the items ordered is outstanding and I will use etrailer for all my needs without hesitation. From Arizona, GREAT JOB Etrailer!!!
Larry
11/29/2012
Great customer service and communication. Good prices too!
Mike
11/29/2012
This place rocks. I now have ordered twice, and the merchandise is delivered before I have the ability to track the order. It is fun to buy from a company that gets it. Great prices, great follow up!
Richard
11/29/2012
I am very impressed with your EXCELLENT communication, prompt shipping, and of course your low prices!! Happy holidays!
Robert
11/29/2012
I was very happy with my experience with you guys. Good price and prompt service. Plan on doing more buisness with you.
Sean
11/29/2012
The etrailer website is awesome, everything you would ever need and more. The products I ordered came in the mail faster than I expected with email updates all along the way. The products and service are five star in my book.
Adam
11/28/2012
I just placed an order this evening and it has already been shipped out! The customer service went above and beyond my expectations. Haven't received my order yet but I would definitely recommend etrailer.com based on how fast my order was processed.
Charity
11/28/2012
I'm overwhelmed by the dizzying speed of your response! I'm a return customer and I tell my friends.
Christopher
11/28/2012
Fantastic service, could not ask for more effective information or expedited handling of order.
Henry A
11/28/2012
I was very surprised to see that your company got my order ready very fast and had it shipped the same time. I do like the very fast service and I will inform my friends about this.
Joe
11/28/2012
What convinced me to buy was the ease of use of the website and all the on-line support available, including an installation video. Plus my positive experiences in the past, I know I will get a very good product at a fair price, and should I have any questions or concerns, I will get the help I need.
John
11/28/2012
Great selection!
Ken
11/28/2012
I received the tires & rims in 3 days. Thanks for the great service.
Ken
11/28/2012
Very courteous and helpful. Looked up all the right items for my Benz. Explained in detail the options and parts that came with kit. Gave me her extension should I have any further questions. Answered the phone when I called back 5 minutes later to change my order and never hinted to the pain I was.
Mark A
11/28/2012
Better than expected, easy to order, good experience!
Ronald
11/28/2012
I have ordered products 3 times this year and my orders have been correct everytime and the parts always fit like they should. The delivery times are awesome. It is a joy to do business with a quailty company!!
Timothy
11/28/2012
etrailer's customer service is excellent!
Christopher
11/27/2012
It is a pleasure to purchase from etailer.com. Pricing is competitive. The detailed information and videos help to make sure I get the right part the first time.
Darren
11/27/2012
I talked to a rep about my order and she could not have been nicer and helpful. I was concerned that my hitch would not ship in time. After ordering the hitch it turned out that I need the hitch a few days faster than I thought… she assured me that my order would go that day… and it did. Thanks again. I will buy from you guys again!!
David
11/27/2012
The towing mirrors are great. Fit the Jeep and would recommend this product to others. I give you 5 stars. Thanks.
Donald
11/27/2012
Good communication, good service, good price. I will put etrailer in my favorites.
Jack
11/27/2012
Product was as advertised. Delivery was prompt. Would recommend a positive without reservation. Pleased with this transaction.
John
11/27/2012
Wonderful!
Johnny
11/27/2012
I ordered a bike rack, platform type from Etrailer as they had the best price and would ship immediately. Not only did they ship it quickly, it was free, and they upgraded the shipping so it would arrive 3 days earlier than anticipated. Prices are great, service is great and shipping was super. I received periodic emails about the status of my order. This is the way to do business.
Robert
11/27/2012
I've ordered from etrailer on several occasions, and each time they have been excellent to work with. Quick response to questions, fast shipping, and the product I need.
Bryan
11/26/2012
This was my first order from etrailer and I am very satisfied with every aspect of the purchase. Quality products, good value, fast shipping, safe packaging, excellent communications. Will definitely order from etrailer in the future
Gilbert
11/26/2012
I feel that this is an honest company, even though there was a long wait for the product to be shipped from the manufacturer, they kept me informed all the way. I am also extremely impressed with the quality of the bike rack. I will shop here again for any future needs.
John
11/26/2012
Great website, with even better service. I received my order in 3 days!
Kim
11/26/2012
Once again, I placed an order with e-trailer, and again they out did themselves with their product and know how plus their shipping efforts. Plus, the product I ordered, a Ball Mount was made in the USA. Wow, what a surprise. I highly recommend this company for all their effort to assure that the customer is completely satisified.
Vince
11/26/2012
Really competitive prices and customer service was great. I got my shipping upgraded for no extra charge which was great for the time frame I needed. Thanks. Will do business again!
Cory
11/25/2012
Buying my hitch through etrailer was a totally positive experience. Very fast service and quality shipping with very fast arrival time.
Doug
11/25/2012
Perfect fit. No adjustments, bending, cutting, drilling. As pointed out on the etrailer site, a nonstructural piece of plastic trim is in the way, but I'd already knocked that off just backing into a snowbank! My car is 6 years old, so the existing tapped holes in the cars frame were rusty so I just chased the threads with a tap.
Dale
11/24/2012
One of my trailer brake/turn lights needed replacing again. This time I decided to go with LED. I ordered two replacement lights and received them faster than I expected. Theyre installed, and work great! Oh yes, the service was excellent!!
David
11/24/2012
The product arrived quickly. Installation was very straightforward thanks to the video and customized wiring kit for my TJ. I purchased the Tow Ready kit. Highly recommend.
James
11/24/2012
You have a very good and complete website. You also have competative prices. I have ordered other items and will continue as needed.
John
11/24/2012
Excellent products fitting my needs best, with fast delivery. Quick response to an issue with a complex wiring component interface for my rv and toad. Very positive experience with every contact, thank you Etrailer Team!
Ralph
11/24/2012
I purchased replacement tires on wheels for my trailer. The web site made my choices clear. The extra information helped me get the correct tire size, tire class, and bolt pattern/size. They arrived in two days by standard shipping. And were already inflated to the recommended pressure. Earlier I purchased a trailer wiring harness to connect the rear car lights to the trailer. And etrailers video made the installation clear.
Robert
11/24/2012
You are the best site I have ever ordered from. Shipping was VERY fast. Product was just what I needed as your site gives such detail. Your shipping charge was very reasonable. Somebody knows how to do this and does it well. Thanks!!
Thomas
11/24/2012
The site was very easy to navigate and I found exactly what I was looking for in just a few minutes. Check out went smoothly. The item I ordered was out but it only took a few day to get it in and ship it which was not a problem. Thank you so much for everything.
Timothy
11/24/2012
Great product, simple install and no trimming required. I bought this to install on my parents JX while visiting for the holiday. It arrived in one day and was fully installed in less than 20 minutes. Great way to save $800 versus the dealer! It is very well integrated into the car, if you hide the hidden hitch sticker no one will know its aftermarket.
Brian
11/23/2012
I want to thank you for your understanding and help. It's nice to know there are still people and companies that care.
Ed
11/23/2012
It was great, I ordered the hitch, drawbar, cargo carrier and wiring harness for a 2008 kia spectra on the 12th with the 5 to 7 business day delivery. Every part fit perfectly. Had the hitch mounted in less then 30 minutes.I couldn’t be happier.
William
11/23/2012
Great Service, Great Prices. Thank you for the over and above effort to get my order out.
Geof
11/22/2012
Will not hestiate to tell my friends about your company. Took longer to collect the tools than to do the job. Can't wait to slip in the bike rack and save a ton of gas money by using my Civic.
John
11/22/2012
Straight forward shopping.
Patrick
11/22/2012
Your service is outstanding right from taking the order to shipping. I was kept up to date on my order and was told when it was shipped, other companies can learn from you and I would recommend you to my friend again well done.
Bill
11/21/2012
The website is easy to navigate to find what I was looking for. Checkout was quick and easy as well. I would recomend this site to friends and family for sure!
David
11/21/2012
Fast, friendly service. Priced about right. Responded to what I needed with prompt attention. Will most certainly shop with etrailer again.
Loren
11/21/2012
Speedy response to my questions and shipping. Will definately reccommend to anyone looking for these items. Actually, a friend recommended your company to me. Great customer service!
Sandra
11/21/2012
Best product ever. It made my luxury car look even more crisp. Best buy yet online with the fastest most professional service. Worth the entire package, which I was glad to pay. Thanks Etrailer.
Vincent
11/21/2012
etrailer.com is great, have never had any problems with my orders and the customer service is A+.
Andrew
11/20/2012
Thank you for your fast shipment!
Blake
11/20/2012
Great selection!
Greg
11/20/2012
Great service prompt and efficient got my hitch the next day after I placed the order. Great job guys!
Gustavo
11/20/2012
I have bought items from etrailer in the past nd have been very pleased with them. Thanks.
Luis
11/20/2012
Received the waterproof trailer light today along with the three wire pig-tail. I installed the light in the original rubber grommet and didn't need the pig-tail. Part fit perfect and looks identical to the other side of trailer. Super nice light and service.
Ralph
11/20/2012
This is the second time I have use etrailer.com and was even more pleased with the service the second time. I was looking for some new fenders for my trailer and had questions on the hole pattern, so I called up the service line at 7:00pm on a Friday and was able to talk to someone live who answered my questions and I was able to order exactly what I needed. I have browsed other trailer accessories sites and etrailer has consistently had low prices and more ion to choose from. I will definitely use etrailer again for my trailer needs.
Scott
11/20/2012
Really quick service! Right part, in stock, quick delivery. Great price. Thank you.
William
11/20/2012
I love your inventory and the ease of looking for something.
Andre
11/19/2012
Great web site. Great ease of ordering and fast shipping. Communication is excellent.
Bernard
11/19/2012
Fast shipping. Exactly as described. Installed in less than an hour, with home tools. Will buy from etrailer again. Very happy.
Bob
11/19/2012
Received three e-mails the day of the order to confirm the order, the shipment and the tracking information as well as a free upgrade on delivery time. So far great response and customer service.
Brad
11/19/2012
Thanks for the fast service, from ordering online to getting this to my home in record time all at a cost unbelievable. If I need any thing else I'll be back. It fits and looks great installed.
David
11/19/2012
Order was placed today & shipped today, very happy with etrailer.
Floyd
11/19/2012
Superb service. Went above and beyond with upgraded shipping. Haven't bought for awhile but know that will change now that we have a new travel trailer.
Garvin
11/19/2012
Parts were easy to find and the price was cheap.
Jerome
11/19/2012
Great and very quick service! I love my new electric jack, easy to install, only took an hour. Used it the next weekend and it worked like a champ. Etrailer was great, I received an email an hour after I placed my order that my jack was shipped and they upgraded the shipping free of charge. You cannot ask for anything more than that.
Mike
11/19/2012
This lady on the phone was the best person that I have spoke to on the phone for ordering parts for ages. She really knew her stuff / job, I would not want anyone but her in the future to order parts from. She is a keeper. She is worth every penny, plus way more. Very friendly and very helpful.
Richard
11/19/2012
Fast shipping and item received just as described. Installation was fairly easy.
Tihomir
11/19/2012
WOW! I'm shopping at etrailer at 7:00 pm pacific standard time and I get an e-mail 20 minutes later saying my order has shipped!!!! You can't beat that for customer service! Have shopped here before…. Great values and super products.
Wayne
11/19/2012
I would recommend etrailer, fast shipment.
Doug
11/18/2012
I always have a pleasant shopping experience with etrailer. Thanks, guys. I have recommended your store to friends before.
Evelyn
11/18/2012
Great buying experience, free shipping and it was the right part! Thanks!
Gary
11/18/2012
What a good service!
Leo
11/18/2012
Easy to use website. Great prices. Fantastic. They upgraded my shipping at no charge. Would definitely buy from again.
Martin
11/18/2012
Amazing. I ordered a Tubecover Square Led Multi-reflector 4 on the 15th, it shipped on the 15th, I got it on the 16th and installed it that same day. It looks and works very nice. Great company to deal with. I wish others were at least half as good as etrailer.
Maurice
11/18/2012
Works great! You were very helpful, thank you!
Michael
11/18/2012
Shopping on etrailer was a pleasant experience and had just what I needed. And they had a faster time on delivery than I expected.
Nate
11/18/2012
Price was reasonable, shipping seems on target. Installation should not be very difficult, think I will be pleased.
Paula
11/18/2012
Unbelievably fast order turnaround on a Sunday, would you believe? Absolutely amazing customer service.
Stephen
11/18/2012
Very happy with the customer service , the prices, and shipping. The website is very good with multiple pics of the products, and a lot of information. I will absolutely be buying my trailer supplies here!
Charles
11/17/2012
Had what I was looking for and services was prompt, the company kept me informed throughout the process.
David
11/17/2012
Most enjoyable, easy and well informed of status! Already recommended to a friend who will also be ordering.
Frank
11/17/2012
Fast on order, awesome job!
Gary
11/17/2012
Great It's been awhile since I ordered parts.
Jeff
11/17/2012
Had a hard part to find for a trailer hitch. They found it and got it to me. Thanks!
Leo
11/17/2012
Excellent customer service friendly, helpful, knowledgeable! I highly recommend them.
Robert
11/17/2012
I've enjoyed doing business with you. I'm really impress with your services.
Ryan
11/17/2012
Awesome!! I have never seen such GREAT customer service. My order was shipped withing 3 hours. A special thanks to etrailer for the fast shipping. Unbelievable. If you don’t buy from this company you are crazy.
Steven
11/17/2012
eTrailer has to be one of the absolute best online companies that I've done business with! I purchased a car-top cargo bag that turned out to be defective. eTrailer processed the return and shipped a new carrier to me in a very timely manner. They are a very professional organization and I truly have not found better customer service anywhere else!
Andrew
11/16/2012
What a great experience shopping with etrailer was! I no sooner order than I got back a message saying that my shipping was upgraded to special handling free of charge and the tow bar shipped the same day. I got a couple of very friendly emails. Clearly etrailer is very proud of its customer service and rightfully so.
Bev
11/16/2012
Great company to deal with! Excellent price, very fast shipping & product was exactly as I ordered. Will buy from these folks again and would recommend them to anyone. A+++++.
Bob
11/16/2012
I would most definitely recommend this site and company to anyone! I have purchased several products from you all and have been very very pleased with everything that I have received! Worked with a rep on the price match guarantee and she was very professional and responsive on everything that we did! Including going ahead and placing my order for me! She definitely defined what customer service is all about! Will definitely be purchasing more from eTrailer in the future! Thanks again guys!
Daniel
11/16/2012
Great service, great pricing! Will be using you guys for all my trailer needs.
Dean
11/16/2012
My experience was great! Service was excellent. Received my order in three days! Thanks.
Debbie
11/16/2012
Great products at great prices. First time I have every ordered from an online retailer and received a personal email actually 3 that told me the items were in stock, the order was ready, and the order had shipped. And it was a real email, not one generated automatically. Order received quickly. No issues and would definitely use etrailer again.
James
11/16/2012
Great and fast service. Good prices.
Jeff
11/16/2012
I ordered a Thule bike rack. Works perfect! What is most amazing is I ordered and received the rack within 4 days including the week end. Couldn't have done it any faster. They kept me appraised of the status of the order from the moment I ordered it. What great customer service, best I've ever experienced !!!
Robert
11/16/2012
This was a very easy site to use. I was working with my husband to find parts for a trailer which I know nothing about. The search feature was incredible and helped me find what we needed. The picture display in the cart is also a plus. Thank you!
Robert
11/16/2012
Fantastic shipping and order help. Ordered on a Sunday and they shipped on the same day! Got it on wednesday. Great experience and good tires. Thank you
Adam
11/15/2012
Ridiculously fast shipping. Thanks!
Chris
11/15/2012
I want to thank you very much and I will tell my friends about your company.
Elizabeth
11/15/2012
Experience dealing with etrailer is effortless, this is my 2nd hitch I ordered from you, first one was for a 2007 subaru outback, installation was a piece of cake. Hopefully the hitch I ordered for my 1996 toyota 4 runner goes on as easy, thanks!
Gareth
11/15/2012
I received the shipment in good shape and a very timely manner.
Herbert
11/15/2012
Thanks! Nice job on order management, substitution, and follow-thru! I will order again in future.
Jeff
11/15/2012
The customer rep was courteous and helpful and the ordering experience was good. He understood my need, gave me the necessary information and kept me updated of the order progress.
Philip
11/15/2012
I ordered a trailer hitch and light kit on Nov.12, got free shipping which stated 7 days or so for delivery. I received my order on the 15th. 3 DAYS!! Great. Everything fit as expected. I am very happy with your company.
Robert
11/15/2012
etrailer has the parts that I need and cannot find anywhere else. The etrailer web site is easy to navigate, very user friendly. I placed my order at 11:00 pm, an email advising me that my order shipped was received at 8:50 am the next morning. Outstanding!
Steve
11/15/2012
There are a lot of comments, so I will keep mine short. It really was just as easy as the video and instructions said. It was easier than I expected or hoped. I installed my hidden hitch on a 2012 Subaru Outback. Hitch is of very high quality. My friends commented that the hitch would be the last of the trailer, vehicle combo to fail. I agree. I ordered on a Monday afternoon, and it was delivered 40 hrs later. I was shocked. Great service, great product. I would definitely go here for any of my hitch needs in the future.
Timothy
11/15/2012
I ordered the Rhino rack for my CR-V and it arrived in 24 hours. I was no less shocked when the rack arrived in perfect condition and installed with no issues. It looks great and was exactly as advertised Thanks to etrailer for great descriptions, advice and extra care in shipping. I highly recommend them.
Donald
11/14/2012
Courteous, friendly service. I ordered a bike rack key from SportRack with great difficulty. Apparently they handed the order off to etrailer.com which has been a much different experience.
James
11/14/2012
I have owned 2 trailers. Each was maintained and all accessories were provided by etrailer. You have always been accurate in filling my orders and turn around time always surprises me when my order arrives. Always seems to be really quick. There was one time when what I wanted was on back order here you kept me informed on a fairly regular basis of the order status. Very nice touch. Thank you for the service you provide.
Richard
11/14/2012
Good customer service and fast shipping.
Ron
11/14/2012
The service has been OUTSTANDING and is very much appreciated. Thanks very much.
Ronald
11/14/2012
Outstanding help on 800 line finding and ordering obscure boat trailer parts. I'm pretty sure I wouldn't been able to find the needed parts anywhere else and at a great price!
Anthony
11/13/2012
High quality product.
Chris
11/13/2012
Extremely quick shipping. Thanks.
Douglas
11/13/2012
Order came within 5 days as promised with no problems. Packaging was excellent and all items were in stock. Very pleased with staff while ordering over the phone. I would definitely order from Etrailer when I need more supplies.
Gerard L
11/13/2012
I ordered a Curt hitch for our 2012 Odyssey on November 7th and it was delivered on November 9th. Fast Shipping without a doubt. The videos made installation a breeze less than 20 minutes and I had it on the van.
Jl
11/13/2012
Shipping was fast. Extended mirrors work great on my 2006 Tundra. Easy to install.
Jody
11/13/2012
They were very helpful and knowledgable. I will order from your company again. Thank you.
Mike
11/13/2012
Etrailer is a great site. The people there are friendly and very helpful with orders.
Tom
11/13/2012
The girl on the phone was very helpful, courteous, and personable.
Allyn
11/12/2012
Great products at very good prices. The best prices I've found on the market. Delivery is quick and email alerts to let you know when the item has shipped, as well as tracking information. I'm a repeat customer.
Bob
11/12/2012
Really good variety and very good illustration about the products. Simply awesome!!!
Carlos
11/12/2012
Just what I needed. Great service too!
Don
11/12/2012
So far it has been a great experience. The rep was very helpful and had our order placed and the shipping notice sent within 15 minutes. It's nice to know customer support really does exist!! Great job!
Earnest
11/12/2012
The phone reps are awesome. I had gotten some bad info in the past about using a towing bar for my hitch rack. Turns out, this would have possibly made the parts fail. They made a better recommendation to meet my needs. She then confirmed that my items were in stock and offered to take my order right then and there instead of me completing my order online. That's quality customer service!!!
Eric
11/12/2012
Good experience. The rep was awesome, she called the manufacturer for me to ensure it was the right product.
James
11/12/2012
Just upgraded my shipping for free! You guys are on top of it! And I appreciate the emails regarding the status of my order! I will continue to shop from here and tell others to do the same!
Patrick
11/12/2012
I needed rotor and hub for 5 the wheel and the order was placed over the phone, this lady knew her stuff as she helped me with the order. The part was delivered on the date. Thank you very much.
Peter
11/12/2012
Fantastic experience! Got the product that I wanted and sooner than expected. Easy to install as well.
Robert
11/12/2012
Second order from etrailer.com. Always good prices and fast shipping. Latest order was upgraded to faster shipping for free. After my order, received an email from a real person that said, if there are any issues, please contact me directly. I wish all businesses were so good. I'll definitely shop etrailer again. Highly recommended!
Robert
11/12/2012
Shipping was fast, product quality looks great. This was my first order with etrailer, I will be ordering again soon.
Steve
11/12/2012
Fast shipping. Great Price. 5 Star rating. Will be buying from you again!
Daniel
11/11/2012
Very easy transaction. Quick delivery. Nice product!
Ken
11/11/2012
Isolator came very quickly, and works very well. Etrailer is the place to go.
Michael
11/11/2012
Unbelievable Customer Service. I have purchased serveral items from etrailer over the past few years and have to give you a A+. This latest order was placed at 8:30 in the evening and was shipped yet that night and I received it the next day. Granted I live fairly close to your Distribution Center, but you can't get better than that. Thanks E-Trailer for being a great company to work with.
Michael
11/11/2012
This is the place for trailer stuff. The detailed descriptions and measurements are much appreciated when replacing boat trailer lighting. I was able to use all the same drilled and tapped holes of the trailer with replacement submersible lights. The devil is in the detail and etrailer.com provides the detail, the quality, the price and the quick shipment. I'm glad that I stumbled onto the site and I'm keeping it bookmarked.
Walter
11/11/2012
Outstanding!! I am glad to see there are folks like this.
William
11/11/2012
Easy transaction.
Jeremy
11/10/2012
The receiver is absolutely beautiful. I almost hate to hook my trailer to it. It was at my front door in three days and the people at etrailer could not have been nicer or more helpful. I love it.
Nolan
11/10/2012
Thanks, my order was quickly processed and shipped. Received it in less than a week. Great job!!
Randy
11/10/2012
I believe that you provide the best pricing and service that I have found when purchasing trailer equipment parts. I do recommend you to all my friends and business associates. I will be buying more from you in the future, as time goes on. Thanks for such great service.
Timothy W
11/10/2012
I have ordered three times from etrailer. All orders arrived as promised and fit perfectly. I have found the prices lower than most places with high quality. If I have another requirement etrailer will be the first place I look.
Alan
11/9/2012
Items shipped within four hours of having placed order. If the quality of the products match the customer service, there is no reason to shop anywhere else!
Alan
11/9/2012
I found exactly what I needed very fast at a good price and got quick e-mail response!
Don
11/9/2012
Shipped within 3 hours of placing the order and a shipping upgrade for no charge - I'm shopping etrailer for all my vehicle needs!
Jim
11/9/2012
I was impressed with the video, showing how to install, and also the friendly personal, If all goes well I will be ordering again soon, also good to get order number, Thanks again!
Jimmie
11/9/2012
Can't really say yet if the harness will work, but the order process was easy, videos helped me make my decision: lot of work tearing up car panels or buy the more expensive one, more wires, etc but easier to install.
Patrick
11/9/2012
Very fast service. Outstanding!
Richard
11/9/2012
Excellent in all departments. Prices are very good - no reason to shop elsewhere.
Robert
11/9/2012
This is my second order. I'm still amazed at the great service. I wrote to Contact Us and got immediate technical help. Orders are promptly processed and the feedback is great.
Steven
11/9/2012
Great Service.
Tod
11/9/2012
I ordered a trailer tire and rim Sunday night, November 4th, and it arrived Wednesday, November 7th. The website was easy to use, delivery was fast, price was great, and the packaging was specific to the product. I will definitely use e-trailer again.
Ben
11/8/2012
I was impressed with the customer service, prices, and speed of delivery. Couldn't find a better deal anywhere.
Ernest
11/8/2012
Great products, prompt delivery, clear instructions, easy to install. I would order parts from you again.
Frank
11/8/2012
It looks great on my new truck. Shipping was 1 to 2 days not sure, but fast. Thanks.
Greg
11/8/2012
These guys have great customer service, communication and are super quick. I received an email within two hours after I placed my order to let me know it had been shipped and upgraded to priority shipping all for free. Product arrived in great shape and is very good quality.
Jason
11/8/2012
Communication is excellent. Product/shipping/tracking is excellent.
John
11/8/2012
Parts were perfect and of good quality. Thanks!
Lee
11/8/2012
Great service.
Matt
11/8/2012
WOW! I ordered Monday night and had my hitch Wednesday morning. A day and a half, how can anyone complain about that? I will continue to recommend Etrailer to all my friends. Thanks to etrailer.
Michael
11/8/2012
This was a good shopping experience. You had what I needed and it was priced reasonably. Plus, you upgraded my shipping from standard to priority at no additional cost to me. I definitely will recommend etrailer.com to my friends.
Ron
11/8/2012
So far, so good! At this point, all is well!
Ronald
11/8/2012
Price great, item great. I would definitely use your service again. Thanks
Stephen
11/8/2012
These folks are go above and beyond the call. They have quality products, fast shipping, excellent pricing and follow up on the order.
Tommy
11/8/2012
Good job.
George
11/7/2012
So helpful! Very courteous!
Janice
11/7/2012
Great product, great company, everything went together as advertised. How to videos are invaluable.
K. Jeff
11/7/2012
Same as I have every time I have purchased from you. You do a great job and I honestly appreciate the way you and your staff handles my orders and gives very good support. Again, I thank you.
Larry
11/7/2012
Excellent service and great communication!! Will not hesitate to use in the future.
Mark
11/7/2012
I would like to thank the rep on the phone for professional help she gave me yesterday when I call acquiring about a gooseneck ball for my 2012 F-250 she was very curteous and offer me a couple of options. She had the answers to my question, took my order on the spot and I received confirmation shortly after that my order had shipped with all the tracking information. Also offered a 30 day price match if I found the same item delivered price cheaper anywhere else.
Ronald
11/7/2012
Awesome to do business with. Super low prices on great items, fast shipping and superb packaging. Can't wait to do this again.
Steve
11/7/2012
I never write reviews, but this one deserves it. Excellent fast service with complete easy to understand video instructions with follow-up by customer service.
Dale
11/6/2012
Service was excellant. Great follow up keeping me informed on order status, when it shipped, and even an upgrade to faster shipping at no charge to me. Very impressive!
Daniel
11/6/2012
Good web page - easy to use. Product shipped same day.
Jim
11/6/2012
My customer service representative at e-trailer.com, was extremely helpful. She assisted me in finding the replacement parts I needed. The fast and friendly service was wonderful. I highly recommend e-trailer.com to others who are looking for high quality products. Thank You!
Katherine
11/6/2012
They shipped out my complete order within a few hours of me placing my order online, and I had a number of items listed on the order as well, no backorders. This is how online shopping should be, I would highly recommend this site to friends and family and I will buying more in the near future as well. Thanks again guys!
Leon
11/6/2012
etrailer.com is always my first choice for th equipment I need. The service is outstanding.
Michael
11/6/2012
My purchase from your company was a very pleasant experience from beginning to end. The rep could not have been more helpful or more personable. She is an asset to your company.
Paul
11/6/2012
Good quality parts, good price, and fast shipping! I like the dimensions drawings on the website.
Randall
11/6/2012
Very fast and everything just as expected nice quality. Thanks for the great service.
David
11/5/2012
It was what I wanted and it came quick. All in all, I would use your company again, and I wouldn't hesitate to recommend you to my friends if they needed something you carry.
Dennis
11/5/2012
Fast Shipment and easy installation. Reviews on your site made it easy to decide on a product.
Howard
11/5/2012
I think you are great! I ordered 2 wheel and tire combos at about 2 pm Friday and they were delivered before noon on Monday. That was with free shipping!
John
11/5/2012
Wow, what fantastic customer service!!! I've already commented on your website that I'd be a repeat customer, and I haven't even received my first order. You guys really stand out as a "Customer Oriented" business. I will definitely recommend etrailer.com to my friends and family! Thanks for the great service!
Robert
11/5/2012
I needed a new jack for my bass boat trailer, the cost at our local dealer was to expensive so I checked you guys out online and found that I could order one from you at half the cost which was great. The jack came in this past friday and I installed it saturday it works great. I am very happy with the whole deal, the price, the speedy delivery, and the quality of your product.
Russell
11/5/2012
I found the ordering process very simple. I got the information on line but ordered via phone so a couple of questions could be answered. I found the person very pleasant and took the time needed to deal with my questions. Once the order was placed I immediately received an e-mail. The order was shipped the same day. The website was easy to use.
Sam
11/5/2012
I recently ordered a hitch for my truck. I was in the middle of a project and wanted it the following weekend so that I could complete everything. Early Monday morning I got an email saying that they would have one shipped directly from the manufacturer. On Wednesday I got the parts and they fit perfectly! To say that the customer service was great would be an understatement. I can't praise them enough! I also viewed their online video on how to install the hitch and it showed me exactly what I needed to do step-by-step. These guys do it right, I look forward to ordering from them again!
Scott
11/5/2012
Sooo easy, had been looking for these parts for years, I will be a steady customer from now on.
Conradt
11/4/2012
No muss, no fuss - etrailer.com got my order to me on time, even going the extra mile to arrange a direct shipment from the manufacturer!
Dave
11/4/2012
Nice friendly on phone, fast follow-up, and I have already recommended to my friends.
Fred
11/4/2012
Installation was easy and went as the directions showed. It took 4 hours to install the bed rails and about 1 hr. to assemble and install the hitch. I only needed help lifting the hitch into the bed. The OutBoard mounted rails made the job something that I could do at home. The only metal work was to drill the holes. The exhaust head shield did not need to be modified and the gas tank was never in danger. Excellent product and instructions.
Gary
11/4/2012
First, etrailer had the best price. Second, the shipping was fast. Third, the video on how to install made it a piece of cake. I am no mechanic by any means, but do have some basic mechanical knowledge and it was easy. Overall a great shopping/install experience!
Jonathan
11/4/2012
I am very happy and satisfied customer. Even though this is my first purchase with you. A great experience doing business with you. Thank you very much. Keep up with your good work!
Maria
11/4/2012
Personal service and very fast shipping that you don't get at most places. I will purchase all of my trailering equipment and materials from etrailer in the future. They make every effort to accomadate your reasonable requests.
Norman
11/4/2012
E-trailer web sight was extremely easy to navigate
The e-mail response seemed to be almost instant. It has been a great experience and I'll definitely recommend etrailer.com to my fellow contracting friends with cargo needs
Richard
11/4/2012
My experience in dealing with etrailer.com was excellent. I had 1 question about posting and tracking and it was immediately responded to and a satisfactory answer given.
Ron
11/4/2012
Fast shipping and fair pricing.
Bob
11/3/2012
Great service and fast delivery.
Brian
11/3/2012
Fast, accurate ordering process with a reasonable shipping cost. Web site easy to get around and find what you are looking for. Will use this site for any future trailer needs. Keep up the good work.
Bruce
11/3/2012
I was very pleased with my experience with etrailer. As I told the girl that took my order, I will never go anywhere else but etrailer for my trailer needs.
Dale
11/3/2012
I will shop with your store again. Glad I found you on line, everyone there is very helpful and nice, thank you
David
11/3/2012
I don't usually respond to surveys or reviews but I would like to commend the people at etrailer.com on the excellent service. I ordered a reciever hitch and wiring adapter on Tuesday, Oct 30 between 6:00 and 7:00 P.M. I got an e-mail at 8:11 P.M. notifying me that the order had shipped and I received the order on Thursday, Nov.1 at 3:45 P.M., less than 2 days after the order was placed. This was with the free shipping as well. Job well done.
Kenneth
11/3/2012
Product is exactly as advertised. Promptly shipped and now installed.
Matthew
11/3/2012
I ordered my stuff on a saturday and was expecting it late next week. I checked emailst later that evening and recieved an email from Josh that he upgraded it to priority mail and will recieve it sooner. Customer service was excellent and the web site easy to navigate.
Mike
11/3/2012
I had an older 5th wheel that I needed new rails for. Your service dept was able to help me out with my order. Very nice people to deal with. Even got an expedited shipping schedule with free shipping.
Richard
11/3/2012
I haven't installed the product yet but I can comment on this company's shipping service. It was fantastic! Other companies could learn from etrailer. I ordered the parta and that night they shipped. Fantastic tracking representation on map. Personal correspondence followed all steps. I haven't installed the part yet but between the videos and all the help provided in their facts I don't feel one bit anxious about it.
Richard
11/3/2012
This is my second order with etrailer and once again I am a happy camper. The rep was very helpful and my order was just what I needed. It is so nice to work with a great company. Till the next time, thanks again.
Stanley
11/3/2012
E-trailer is great. Employees are very knowledgable, items are in stock and prices are low.
Brad
11/2/2012
Great transaction and assistance from the etrailer personnel.
Champ
11/2/2012
Super easy online ordering and super fast shipping!
Daniel
11/2/2012
I received my grease caps yesterday, right on schedule. I was able to get to the trailer today to see if what was suggested actually fit. PERFECT!! Thanks to you and all that helped with this order. I had no idea what part I needed for this repair. Thankfully, you guys did, because I need to make a 260 mile trip with this trailer tomorrow.
David
11/2/2012
This is the best web site for anything trailer related I have ever used. The wiring diagrams are extremely handy at work to check wiring hook-ups. Most products even have a video to explain what you receive with your order. Why can't other web sites do this with their products? These guys communicate extremely well when you place your order and customer service is second to none. Great work guys!!
David
11/2/2012
I like the variety of products offered by etrailer and pricing is fair. Their sales team also does a great job communicating order details.
John
11/2/2012
The rims I bought were shipped very fast and were just what I ordered! They look awesome on the trailer with the new tires I bought and had installed, will definitely buy from then again soon when I replace my spare rim!
Jonathon
11/2/2012
Wow! Ordered a part online. Shipped that day and received two days later. Great price, great service.
Lorne
11/2/2012
Our company is getting involved in trailer towing for the first time and we know very little about what is required to properly and safely tow a 28' trailer with a Ford F-250 truck and a Ford E-350 Passenger Van. The professional support and advise that I have received from the rep at etrailer has been greatly appreciated. She carefully explained our options and simplified the selection process. The many training/explanation videos on their site has also been very helpful. The entire team at etrailer are the best.
Mike
11/2/2012
Online shopping was simple. Order fulfillment quick, and shipping timely. No problems. Would definitely order from here again.
Richard
11/2/2012
Crazy fast order processing and shipping, and good communication during the process. Thanks!
Scott
11/2/2012
I had some questions about the item I was interested in so I submitted the questions to the experts. They not only answered my questions, they made a video to show me. Great purchasing experience.
Victor
11/2/2012
Their customer service is great, as soon as I placed my order they contacted me to let me know my hitch was on the way. You can't beat that.
Chris
11/1/2012
I've ordered a couple of hitchs over the last few years through E-trailer.com and have always been completely satisfied. Yesterday at 3:30pm I ordered one for my new Honda Civic and used the free standard ground shipping. Amazingly when I got home today, it had already arrived. It took less than 24 hours to get my new hitch. Very satisfied, thanks, e-trailer.com.
David
11/1/2012
Website is very easy to maneuver around. Product information is plentiful. There is a lot of literature to answer questions.
David
11/1/2012
I've said before that I chose eTrailer because of all I read and observed online about customer service. I'm sure we'll do business in the future.
James
11/1/2012
Excellent fast service and a great price with free shipping!! A pleasure to do business with, highly recommended.
John
11/1/2012
Ordered on Tues. received on Thurs. morning, can't beat the service. You have already been recommended. Thanks
Lawrence
11/1/2012
Great experience! Incredible customer service and quick shipping makes me a repeat customer!
Mason
11/1/2012
Shipped my order in less than an hour after I placed it. Also, upgraded my shipping from 5-7 days to 3-5 days for no extra. If the bike rack is half as good as the service, so far, I will be pleased.
Ralph
11/1/2012
Great service, thanks for getting the hitch to me in ASAP time.
William
11/1/2012
I ordered a 5th wheel hitch and base rail kit. Everything was fairly priced and shipped promptly. The parts fit as designed. eTrailer even sent email notifications regarding shipment and delivery. Outstanding business with excellent customer service! I will return for any future needs.
William
11/1/2012
One word, impressed!
Ben
10/31/2012
I can't remember ever receiving such outstanding and fast service, and I can't tell you how satisfied I am with the hitch and tow mirrors. You will always be the first place/choice I consider in my future purchases, Thank you!
Bruce
10/31/2012
Great Job, I looked at a lot of different retailers you had the lowest price of all the rest. I could not belive how fast my order was confirmed and shipped. Also, that there was a name on all the emails sent regarding my order. It's nice doing business with a company that seems to care about a customer and making sure they are happy.
Jerome
10/31/2012
You guys amaze me! I can't believe how fast you process an order and have it sent out for delivery. Thank you!
John
10/31/2012
Very helpful! And prompt service!
Joseph
10/31/2012
Great prices, fast shipping and the product is as described. Thanks!
Ken
10/31/2012
Great prices and fast shipping. Customer service was extremely helpful in resolving an issue that I had with my purchase.
Kevin
10/31/2012
Can't believe the service!!! Ordered today and my order was shipped today. Great to see a company that puts customer service first. Thank you.
Michael
10/31/2012
Unbelievable! I ordered my trailer hitch Sunday afternoon and it arrived today before lunch! It's truly remarkable service!
Patrick
10/31/2012
Very fast shipping.
Richard
10/31/2012
When I placed my order, I selected the standard 5 to 7 business day shipping. Etrailer gave my order special priority and was able to have it upgraded to the 3 to 5 Day Express Shipping at no additional cost to me! I really appreciate it! It's great!
Tatyana
10/31/2012
Fast service. Item as advertised. Reasonable pricing. What more could you want?!
Thomas M
10/31/2012
Great site, fast delivery, fantastic product.
Vaughn
10/31/2012
Easy to use website.
Allen
10/30/2012
I recently ordered a Hidden Hitch receiver hitch for a '98' Cadillac. The hitch looks great & appears to be well made. It was a custom fit and easy to install without having to drill any holes. I was very happy with the product & fast service I received. Awesome, I will definitely be a repeat customer.
Barry
10/30/2012
I had my base plate in seven days, good job.
Charles
10/30/2012
Good price. On time delivery. Installing wiring harness was quick an easy. No surprises.
Dan
10/30/2012
Awesome experience dealing with a first class company. They even upgraded shipping at no additional cost.
David
10/30/2012
The product shipped out extremely fast! I was impressed. I also appreciated the upgrade in shipping. Very nice touch. I'll be sure to shop this site again.
Dennis
10/30/2012
Packaged well and nice looking and bright lights. Would buy from here for now on for all my trailer needs.
Duane
10/30/2012
No one locally had the sizes I needed so I went on the intenet to search. It was so easy to find what I needed on Etrailer.com and what extraordinary service!!! They shipped the same day I ordered it. Not only that, they shipped them FREE via UPS and I got them the very next day. WOW! I will definitely use them in in the future.
Ed
10/30/2012
The rep was very polite and helpful.
George
10/30/2012
Great Service, I ordered on a Saturday mid-morning, was surprised that I received an email saying my order had shipped just hours later. Even more surprised to find my order in the mail box Monday at noon! I will order again without hesitation. Thanks for the great service and thanks for the great prices and fast shipping,
Jason
10/30/2012
What a surprise. Items ordered Monday morning, all received Wednesday afternoon. All products arrived as described and in excellent shape. The greatest surprise was I did not order speedy shipping but for some reason my order was upgraded one notch. I was happy about that because I was able to install trailer items when temperature was 70 degrees Unusual for late October in Wisconsin. I am extremely pleased with e-trailer, the service when questions are asked, the web site, the products, and the shipping. I will definitely order again and recomend this excellent provider of trailer items and other things to anyone I know. Thank you e-trailer staff for a wonderful shopping experience.
Lyn
10/30/2012
My order was processed quickly and and installed it with no issues. I'll check with etrailer the next time I need parts.
Mark
10/30/2012
Wonderful helpful service from the rep, solved my problem. Thank you for employing such a caring person
Reed
10/30/2012
I have ordered several times from etrailer.com and always get fast service and good products. I'll be back!
Robert A.
10/30/2012
Fast service, and especially liked your video on the install. Wasnt sure what the spring was for until I saw the video. Thank You.
Thomas
10/30/2012
I had a question about the fit of tire chains for my Mazda 3 that received a precise reponse over the weekend, enabling me to confidently submit my order so that I could receive the chains before departing on a Thanksgiving road trip. I was also surprised and happy to receive complimentary expedited shipping.
Bruce
10/29/2012
Fast, friendly, knowledgeable service with great products and real value.
Chris
10/29/2012
I really liked the product and happy with speedy shipping.
Chris
10/29/2012
Great service, fast delivery, complete shipment arrived with no damage or missing parts, excellent assembly instructions, the rep was especially helpful in making my selection.
Dave
10/29/2012
The customer service was absolutely excellent and I have never been treated with such respect from any other company. I will not hesitate to recommend etrailer to my family or friends.
Jennifer
10/29/2012
Great experience, free shipping, the trailer hitch arrived quickly, and the video instructions made the installation easy. I'd definitely recommend etrailer.com
John
10/29/2012
I am encouraged to be a more frequent e-trailer customer because of your excellent customer service and the expedited shipping and handling. It really does make all the difference in the world to me. Beats shopping all over town for it.
Joseph
10/29/2012
Outstanding customer service and I haven't even gotten my package yet. I placed my order after work today for a tow hitch, and I received 3 emails from etrailer. 1st the automated order confirmation, 2nd - a representative telling me everything is in stock and is being located. 3rd - another representative telling me my order has shipped. I'm used to just automated response, but these were signed by a specific individual which made the shopping experience very personable, very old school, the way it used to be, the way it should be!
Ky
10/29/2012
Great prices, top notch service, lightning fast shipping.
Stephen
10/29/2012
I was shocked to have such amazing service. It all started by a referral I had from a fellow VW EOS owner. I emailed with questions about a hitch and got a very fast reply that answered my questions. Next, I placed my order and was amazed to find that they had upgraded my shipping for free! I have already recommended etrailer to several friends and I will be using them when I'm ready to put a hitch on our second vehicle!
Toban
10/29/2012
Ordered at 9 AM on thursday. Shipped by 1 PM on Thursday and in my mail box on saturday PM. How could anyone expect better service than that. Excellent job guys. Product tailgate lock installed in 15 Minutes.
William
10/29/2012
The wireless rv leveler came fast, was just as described. Shipping was free, yea!
Darrel
10/28/2012
I have ordered 2 hitches so far and I can only say that someone has done wonders to get these hitches to fit perfect. The installation tool which is included was life saving, the bolt installer. I have told everyone I know about etrailer.com. Again you guys are awesome.
Myron
10/28/2012
Excellent customers' service.
Theodore
10/28/2012
This is the greatest place to find what I want for my towbar, and Rving in general.
Ward
10/28/2012
Awesome! They fit my 06 Tundra like a glove. Quick video was all it was needed to orientate myself. Almost no vibrations, only as much as the originals do hitting a highway bump. They look so sharp. Thanks so much for making my ATV/Trailer hauling a lot more enjoyable!
Doug
10/27/2012
Etrailer.com was great. You were very helpful and followed my order to the house. Great service - five stars.
Joseph
10/27/2012
This is the second time I've ordered from etrailer, and once again, shipping was extremely fast - less than 48 hours! Faster than anything I've ordered on other sites. I definitely recommend your site for all things trailer.
Lisa
10/27/2012
Good service! Thanks a lot. The next time I do something stupid to my rv, I'll order replacement parts from you.
Michael
10/27/2012
Exceptional selection, great prices, fast shipping, excellent communication. What more could you ask for? A stellar company to do business with. It's been a pleasure!
Terrance
10/27/2012
I had a very good first-time experience. Very helpful customer service staff.
Andrew
10/26/2012
Great service, great pricing, fast delivery, installation videos very helpful, quality seems to be good, what else can I say!
Bob
10/26/2012
It is wonderful to see you can still get great customer service these days. Your web site is very impresive, easy to use and very informative.
Jason
10/26/2012
I ordered on Tuesday and received the package Friday afternoon. I have the same hitch on my son's 2012 Equinox. I followed the instruction for the Saturn Vue and this added a few minutes to the install, but no real problem.
Martin
10/26/2012
Ok, so I chose etrailer as I had read a lot of good postings about etrailer's service and quick shipping. In fact, I found the same tire/wheels for a couple bucks less at another site, but everone posted such positive comments about etrailer that I decided to go with them. The information on the web site gave me confidence that I was ordering the proper fit for my application. I still had a question on the tires and opted to call etrailer. The call was answered quickly by a real person that knew the answer to my question. I then ordered my product and received quick and detailed emails letting me know that my order was processed. Etrailer then over delivered on the shipping time and I received the tires in only a couple days. The product was just as expected and fit properly. Speaking from my experience, etrailer will surely be my first stop an anything else I need for my trailers. Thanks for a great web purchasing experience.
Peter
10/26/2012
Curt hitch, stiff & beefy, great for non-trailered loads. Hitch arrived quick, installed it on Chevy Sonic without jack stands. Wiring harness install was artwork worked perfect first time.
Randolph
10/26/2012
Fast ship, great service, thank you.
Rob
10/26/2012
I just received my order, and man am I happy. That was quick and I really do appreciate it. Now I can put those parts on my trailer this weekend, perfect. Thanks again eTrailer for your great service and the fast free shipping.
Scott
10/26/2012
I just returned a Tekonsha P 3 brake controller for warranty work. I received much better response from etrailer than from the company themselves. Thank you for handling this warranty replacement of the defective controller in a timely and helpful manner, and, yes, I would definitely recommend etrailer to anyone for great service and prompt response as I have experienced on several transactions with you.
Steve
10/26/2012
Great experience, I got the tires I needed quicker than was promised with free shipping which is a huge plus!! The tires are great and the whole shopping experience was excellent. I will definitely buy products from etrailer again! I already recommended etrailer to a friend this morning.
Charles
10/25/2012
Simple and easy layout to find anything. Very comprehensive database to help solve any problem.
Dan
10/25/2012
My shopping experience with etrailer was a very pleasant one with friendly, courteous and timely service! They really strive to have the lowest prices and standby their pledge to meet any other businesses price if it is lower, plus give you an additional 10 off of that price! I would highly recommend etrailer to others and fully intend to do so!!
David
10/25/2012
The price was the best and items shipped within a couple of days.
Donald
10/25/2012
The best online retailer for your trailer hitch needs. I have purchased several items from eTrailer and their prices, service and delivery far exceed my expectations every time. They usually ship my purchase the same day I place my order and I receive items in 2 days!! Just awesome!! Thanks eTrailer!
Greg
10/25/2012
Very good handling of my order. Very prompt.
Joan
10/25/2012
I find the tutorial videos very informative. Good job!
Mathieu
10/25/2012
Very impressed with the easy selection for my Tundra and the order response. Price was cheaper for the brake controller with a Toyota pig tail than I found locally for just the controller.
Patrick
10/25/2012
I can't believe how fast my order was filled and shipped. Thank you etrailer.com.
Paul
10/25/2012
Always good shopping with etrailer. Always very helpful. I really appreciate the fast response and suggestions.
Richard
10/25/2012
The web site was easy to navigate and prices were more than reasonable. I also found the video on the web site to be helpful and informative. My experience with etrailer, thus far, has been a positive experience.
Ronald
10/25/2012
Could not find mirrors for late model Dodge truck in stores. Found what I was looking for at etrailer.com. placed my order on line. Got notice that they had what I needed in stock, they shipped it same day. Four days later, mirrors arrived in perfect shape and fit like a glove. Very easy to install. Will definitely use etrailer again.
Thomas
10/25/2012
Very courteous sales person, very fast shipping. A nice experience.
Aaron
10/24/2012
I could not find the rubber stem bumpers for my Valley hitch anywhere in this area, which has a very large RV population, but etrailer located them from Valley, and got them in stock so that others in my predicament, dried out rubber bumpers would be able to find replacements. Thank you etrailer for super customer service.
Arthur
10/24/2012
I will always check you guys first for any of my needs along this line. You have been wonderful to do business with. Thanks for all your trouble and hard work.
C.w.
10/24/2012
Thanks for the awesome job and follow though, very rare to get this level of service these days and I really appreciate it. We will definitely do more business in the future.
David
10/24/2012
The prompt courteous service from an outfit with such as extensive selection of products at reasonable prices and with such timely shipping options.
Doug
10/24/2012
Very good.
Gordon
10/24/2012
So far, I feel your agents are well trained and have good handling skills. I like doing business with you.
J A
10/24/2012
I ordered a couple of brakes 2 days ago and already have my order how did you do that so fast? The parts are perfect as much as I can tell. I am installing them tomorrow. Etrailer will always have my business. I fully recommend this dealer.
James
10/24/2012
Great customer service and communication after the sale. Would highly recommend shopping at etrailer.
Kenneth
10/24/2012
So far so good!
Matt Tate
10/24/2012
Great Service ....fast shipping and response. Also very good price on products..thank you for working hard in providing the products and service.
Randall
10/24/2012
Excellent service. Order placed approx. 3pm. on Wednesday. Recieved e-mail 10pm. order has been shipped. Also refunded a slight differance in price from another internet supplier handled same day. Have ordered items before with the same results. I'll be back.
Richard
10/24/2012
I think you are great source of good stuff. Loved the whole experience with you from confirmation after ordering, follow up and delivery. Very impressed with packing, great job! Will order again for sure, just have to wait and collect enough things to get free shipping. Good job!! And prices are very good !
Richard
10/24/2012
Place my order around 3:00PM on Friday. Received it around 3:00PM Tuesday. Pretty darned good!! The price was $10 cheaper than other places even with the shipping charge. Am I happy with eTrailer? I just placed another order with them.
Richard
10/24/2012
E-trailer always has the parts at a good price and excellent customer service!
Robert
10/24/2012
I've ordered parts from E-trailer many times now and each experience is far superior to any other company. Parts arrived on time and in excellent condition. E-mail notifications were very informative and appreciated.
Russell
10/24/2012
I installed the Tail Gate lock in just a few minutes. It looks great and works well, however. The screw provided to fasten the lock to the inside of the tail gate stripped the head when I was tightening it, I replaced the screw with one of better material with a hex head and the installation went on easliy.
Scott
10/24/2012
Their customer service far exceeds most companies. I called another company to order a sway bar. Not pleasant at all. Your company comes highly recommended from the forums. You all rock.
Cynthia
10/23/2012
They were absolutely great to deal with and priced right!
Dave
10/23/2012
etrailer.com has a new customer for life when it comes to trailer accessories. The service was excellent, very fast shipping and great pricing was the three main items that won me over. Keep up the great job etrailer.com. My experience was great!!!
Dolan
10/23/2012
Your representative was very pleasant and product knowledgeable. I was amazed at the efficiency of your ordering process. Will certainly purchase products again. This is the kind of made in America customer service we expect and respect. Nice job etrailer.com.
John E.
10/23/2012
Wow! Great service. Shipped about an hour after I ordered, and upgraded shipping for free. Thanks!
Joseph
10/23/2012
Great customer service, they were on the ball and very helpful. Their price matched policy guaranteed I received the best price. Online resources and how to videos are a very nice touch. Thanks etrailer!
Justin
10/23/2012
Shopping at your online site was very easy. Found everything I needed along with great descriptions and information.
Laurence F
10/23/2012
Great to do business with this company. I have used e-trailer before and will use again.
Leonard
10/23/2012
etrailer.com is a great company - I highly recommend them. They have super fast shipping, great products and fantastic communications. If you're looking for a hitch or bike rack, this is the place to go and I'm typically very critical. This is how a company should be run and managed.
Phil
10/23/2012
Very helpful on the phone, knew all that I needed for the install. It was shipped the same day that I ordered, how great is that?!
Ronald
10/23/2012
etrailer was the only place that I could find exactly what I needed. I ordered the parts I needed and they have gone above and beyond in order to satisfy my needs. I now know that I can count on etrailer.com when I need something, and need it fast. It has been a great, top notch experience!
Scott
10/23/2012
Thank you so much for excellent service. I was searching for a flat plug wiring harness for my 2009 Honda Pilot. Your website had the best prices and information. The T - 1 connector assembly worked exactly how it should and was a breeze to install. 15 min. The installation video was aslo spot on. The 3 - ball hitch and pin assembly also worked great! I ordered from you at 11 pm Thursday night, and received my order on Tuesday morning. Great support and customer service. Thanks again.
Scott
10/23/2012
Great products and phenomenal service.
Seul
10/23/2012
Etrailer.coms service was excellent. Everyone I communicated with was courteous, knowledgeable, & positive. I received the help I needed with my orders, and the products were shipped promptly. I paid less through etrailer.com than I would have buying directly from the manufacturer. I am very pleased with them as a company, and would recommend them to others with no reservations.
Ted Baker
10/23/2012
Great emails, super fast shipping, nice products. Will surely use etrailer.com again. A+
Bob
10/22/2012
The hitch came amazingly fast, the next day! It was installed quickly and easily. Very reasonable price too. We are totally pleased.
Carol
10/22/2012
Excellent experience. Will use them again.
Dave
10/22/2012
Very fast & accurate. Good price too. Would buy again.
Donald
10/22/2012
The hitch was delivered to the house yesterday. Wow, that was fast. Thanks again for the quick service. We will be buying a roof rack in a few weeks.
Gary
10/22/2012
Easy web site. Placed order with ease.
James
10/22/2012
Website easy to use - fast service & good prices.
Joel
10/22/2012
I love this company. I ordered an Atwood Actuator on Wednesday and it arrived on Friday. It was very important to install the actuator ASAP as I needed to be on the road for business.
John
10/22/2012
Besides the fact that you saved me money by installing my trailer hitch myself, the customer service and instructional videos are great. I have already recommended etrailer.com to 6 people just this week. Thanks!
Joseph
10/22/2012
Really easy to find what you are looking for.
Joshua
10/22/2012
Excellent service shipping was very fast and the tires I ordered look and work great. Very professional company, I will be ordering from etrailer again in the near future.
Karin
10/22/2012
Ordered one day, got feedback same day, shipped the next day. You have a wounderful sales department. Looking forward to receiving my tailgate lock. Hope to be doing business with you again.
Keith
10/22/2012
Good experience, good sales people.
Kenneth L
10/22/2012
Ok prices and really great shipping. I'm happy.
Mark
10/22/2012
Fast prompt courteous service! They even bumped me up to faster shipping at no additional cost!! I'll definitely be ordering from this website again! Thank you!
Nicole
10/22/2012
etrailer is the best of web shopping! Great products, shipping and people.
Robert
10/22/2012
My own experience at etrailer.com was about as good as it could be. I found exactly what I needed on the website and the ordering was process was easy and quick.
Ron
10/22/2012
Thanks so much. I am totally impressed with the expedited service on my order, I am not used to this kind of treatment, usually end up waiting and waiting for my merchandise to ship etc. I know now it wasn't a fluke, I purchased my hitch and other pulling gear from e-trailer 2 years ago, I really liked your install videos for my specific vehicle, was a big help. Have a great day.
Stanley
10/22/2012
Shipped right away, thanks for great service.
Tyler
10/22/2012
Excellent service and response.
Wayne
10/22/2012
The shipment came on time. All items I ordered were in good condition. Good job!
Ben
10/21/2012
The rep was excellent. Knowledgeable, patient, and very helpful. Great service. Look forward to the bike rack being everything I hope for.
Cynthia
10/21/2012
Very clear cut and forward. Your youtube videos are how I found you and was why I chose your website over some of the other similar priced places I found using google. Great choice with the vids.
Dylan
10/21/2012
Very good. Product is exactly as described was delivered in a timely fashion. Price was competitive.
Evan
10/21/2012
Today I purchased the following item : Bulldog Round, A-Frame Jack - The rep was more than helpful and professional. Great doing business with etrailer.
James
10/21/2012
Hidden Hitch and wire harness arrived faster than expected. Hitch was easy to mount.
Jeffrey
10/21/2012
I am very happy I chose etrailer to purchase my optronic trailer lights. My experience with etrailer was awesome, they sent me an email that they received my order 2 hours later my order shipped. My items arrived early and packaged perfectly, plus I received another email with a link in case I needed help with my product. I will definitely use etrailer again and recommend them to whoever I can. Thank you!!
John
10/21/2012
Great service, super fast shipping and always e-mailing you so you know where you order is.
Kristin
10/21/2012
I have been very pleased with the ease of shopping on the etrailer website, but was very pleasantly surprised to receive a status email from etrailer within minutes of placing my latest order. I quickly replied my thanks, and received a very quick response saying that he had placed a shipping priority on it and it would ship within the next few hours. Those responses show me that Etrailer knows how to take excellent care of their customers. By the way, I have installed two receiver hitches purchased from etrailer within the last few months both on new Subaru Outbacks and with the utmost success.
Michael
10/21/2012
Excellent products, prices, and service. I have yet to be disappointed.
Pierre
10/21/2012
Item was shipped within hours of ordering. That is fantastic. Ease of online ordering was simply wonderful. I will definitely use this site again.
Rm59507 Ross
10/21/2012
It's always a pleasure dealing with etrailer their communication is the very best. Their prices are great and the quality of the parts has been fantastic. Thanks etrailer for helping me keep my boat trailer on the road and tournament bound!!
Steve
10/21/2012
Very positive experience. Wide range of brands and fittings, good shipping options, very helpful website with several views of the parts, something that many parts suppliers overlook. Also, very helpful customer support by phone.
Charles
10/20/2012
Shipped the same day I ordered. Product was exactly what was described. Simple ordering process and I will use them again for trailer parts.
David
10/20/2012
Without a doubt the best communication and customer service of any online purchace I've ever made. Ever. When I discovered I ordered the wrong item after getting notice that it had just shipped, I called their 800 number, talked to real person who pulled my item off the truck and replaced it with the right one. You guys are great.
James
10/20/2012
I really appreciate the etrailer.com. They will walk you through all the steps and parts you need for any trailer change-up. Their customer service is top notch
Jason
10/20/2012
Incredibly fast shipping. I placed the order and within 45min - 1hour it had shipped. That's unbelievably fast. Would recommend etrailer to a friend.
Patrick
10/20/2012
Best deal anywhere for all weather mats, custom fit Husky, for my wife's car. Shipping was quick, and so was communication. Would definitely buy again!! Thanks!!
Vince
10/20/2012
Prices and selection are good. I placed an order over the phone, went well and easy.
Wayne
10/20/2012
Product descriptions are good, prices are great, shipping is fast, being informed on order status is super.
Austin
10/19/2012
Great customer service and shipped fast and reasonably priced! Will definitely use them again!
Bob
10/19/2012
Speedy delivery. The receiver hitch and bike carrier are very good quality. Installation and assembly was easy, with no problems. I was well pleased.
Bobby
10/19/2012
I have only placed two orders with your company, but I want to tell you I am very pleased with your company. I have been telling everyone I know about you hopefully you will continue to offer great prices and customer support that I have experienced from my previous experiences. Very happy customer!!!!!!
David
10/19/2012
I ordered on a Friday night around 9 pm and received an email an hour later that my order had shipped! That's the fastest shipping notification I've ever experienced. I'm very impressed! Plus they upgraded the order to faster shipping for free. Looking forward to receiving my hitch.
Lisa
10/19/2012
Great experience! Service and follow up information were very fast and very helpful. I will certainly recomend e-trailer to everyone I know.
Mike
10/19/2012
I went to two shops looking for the part I needed. They couldn't locate it for me. 5 minutes on the internet and I easily found the specialty item I needed from etrailer. Low cost shipping, really liked the confirmation of order email and tracking system. Overall I am extremely happy with etrailer online shopping experience. I will be back and recommend for sure!
Neil
10/19/2012
etrailer has everything I was looking for. One stop shopping at the best price in combination with free shipping. Easy site navigation. I cannot ask for more. Expect me to be a loyal and repeat buyer.
Patrick
10/19/2012
I received the hitch and had it installed within 3 days of ordering it! Thanks for the quick service!
Paul
10/19/2012
Great service. Got exactly what I ordered and sooner than expected. Price was fair and quality was good.
Sandra
10/19/2012
Thank you for delivering great customer service! I just purchased an equipment trailer for tool storage/transport. As you may guess, it's vitally important to my business that I secure the trailer when it's not connected to my truck. Thank you for upgrading the shipping to get the tongue lock (& other items too) to me asap--without me even asking…as a first time customer! You mentioned you changed it to 3-5 day shipping. But I just checked, and it is out for delivery to me TODAY--in just two days!!! About ten years ago I moved from Las Vegas (customer service capitol of the world) to the South (customer service black hole of the world). It sure is refreshing to deal with a company like yours that delivers better than expected! I look forward to dealing with you in the future :)
Andrew
10/18/2012
The rep could not have done a better job than she did for us. Excellent!
Carmen
10/18/2012
I placed an order on Monday and was told I would receive it Friday and it came on Thursday and an exact fit. etrailer was the only company and I spent considerable time looking that had what I wanted and wasn't outrageous in their pricing. Thanks.
Cletus
10/18/2012
Free delivery in 3 business days! Very easy install all by myself! Looks sharp on wifes RX350 if albeit a little overkill for mounting a bike rack. Great product, great service from etrailer.com and great to save serious $ over having a hitch professionally installed.
John
10/18/2012
I have purchased from E-Trailer several times in the past year and everytime they have had in stock what I order and have shipped it with in 24 hrs or less. Pricing and shipping has always been fair. Very satisfied customer!
John
10/18/2012
I have purchased here before and was impressed with the communication and speed in which my order was processed. Prices are competitive and/or lower prices on some items. Overall a great, easy transaction. That's why I keep coming back. Thanks much.
John
10/18/2012
Quick shipping and good customer support.
Marcus
10/18/2012
I don't know much about trailer hitches and eTrailers sales agent answered my questions patiently over the phone. She told me that the company actually requires sales agents to participate in hitch installations to help educate clients. Fantastic!! I also found a slightly lower price online, and I received a credit per eTrailers price-match pledge. This company takes customer care very seriously.
Mark
10/18/2012
This is the second time I have ordered from etrailer and both experiences have been perfect! Lightning fast shipping, good selection and prices. Thanks a lot!
Michael
10/18/2012
Good product, good price, fast service, good communication. I'm very happy.
Robert
10/18/2012
Excellent web site and better service. My order was ready and shipped within two hours. Could not ask for better service than that. Just hope hitch was manufactured in the good old USA.
Stephen
10/18/2012
So far I've ordered my part 1.5 hours ago and Ive already have a confirmation that the received my order and another one telling me that its been shipped already. Wow, what great service. Keep up the good work. Also, I experienced a good video showing me how to install my product when I get it which seems very easy to perform. So good job etrailer.
Tom
10/18/2012
Like the fact I was told what was going on with my purchase. The email updates were great and products was perfect.
Wes
10/18/2012
I've ordered from etrailer in the past. My experience has been very consistent....excellent each time. I'm notified by e-mail that they are working on the order and sent an e-mail when it's shipped. For me, those notices happen the same day. I always check their website to see if I can purchase from etrailer first.
Brett
10/17/2012
Wow! I'm a customer for life! My package arrived today just 2 days after it was shipped Im in Canada! Great job, great products, great communication! I'll refer you enthusiastically.
Bruce
10/17/2012
I purchased a hitch, bike rack and some fog lights. The experience was great and so were the prices. I would definitely use or recommend this site in the future.
Daniel
10/17/2012
So far it has been a great experience excellent communication from etrailer on my order and a super fast shipper. The web site was easy to use.
Daniel
10/17/2012
Overall, an outstanding experience. I ordered a Hidden hitch and wire harness for my 07 Honda Odyssey. Website is very easy to navigate and ordering a breeze. The instructional videos are fantastic. well done, to the point and take the mystery out of installation. Communication from etrailer was also fantastic. You have a customer for life from me now. Thank you for the great service and quality products.
Douglas
10/17/2012
I couldn't have asked for more.
Edward
10/17/2012
Great looking product. Shipping time was very good. Thanks
George
10/17/2012
I was very pleased with the service, pricing and promptness of shipping at etrailer. I would recommend them as a good source for trailer parts.
Gregory
10/17/2012
Ordering was easy and fast.The P3 was delivered in 3 days. Installing took less than an hour on my Trailblazer equipped with tow package. The longest time I spent was deciding which controller I should buy as my trailer has electric over hydraulic brakes. I understand only the P2 or P3 works with this type of braking. Overall, I would recommend etrailer for fast service and an easy to install product.
Harold
10/17/2012
This is the second time I have purchased products from your company and again you exceeded my expectations on response time of confirming my order and shipment of my order. Great job!
Jeff
10/17/2012
Great customer service, prices and navigation through your website and telephone service.
Jimmy
10/17/2012
I had been looking in stores and online for replacement cradles for my bike rack and then I found etrailer...now I have the parts I needed! The service was excellent and the quality of the parts is better than the original. Thanks
Joe
10/17/2012
Great product and service. Extra cheap and fast delivery.
John
10/17/2012
I ordered 2 trailer fenders on Tuesday and received them the next day. The prices and delivery are the best.
Joseph
10/17/2012
This is amazing! I ordered a wheel and tire and I received free shipping and they even upgraded it to express shipping. I ordered it Sunday and received it Wednesday with no extra shipping cost out of my pocket. This may not apply to all orders, however it gave me confidence in the company and I will be doing business with E-trailer in the future.
Matt
10/17/2012
First and for most the hitch i bought from you was everything you said it would be. The installation was very quick and easy, I couldn't believe how fast it went on. Also the upgraded shipping on this item was also a great benefit. I was so happy with the service that I had received I ordered a cap to go in the receiver. Again I got notification that the shipping on this item was upgraded as well. Thank you so very much for making business with your company a great experience.
Michael
10/17/2012
It's fantastic that you had the part in stock and shipped it the same day as ordered.
Norm
10/17/2012
This is my second awesome experience with this company. Super fast order processing, excellent communication, and good products. A+
Preston
10/17/2012
Super fast shipping, great price. They even price match any web price with shipping, this is my 2nd purchase with e-trailer. Always look at e-trailer for all your trailer needs.
Steve
10/17/2012
All parts were a perfect fit. Made repairing the trailer a snap.
Terry
10/17/2012
I ordered the Veranda Square Air Conditioner Cover and the service was excellent and it was shipped right away and arrived very quickly. I highly recommend etrailer.com.
Angela
10/16/2012
Great site, loved the video on the installation process. Also great customer service.
Brian
10/16/2012
I'm very impressed with the product availability at etrailer. Their customer service is exceptional. I placed one order and received a call the next morning to verify some information. Staff goes out of their way to make a positive shopping experience. Would definitely recommend etrailer!
Brooke
10/16/2012
Super-fast service. I received order confirmation within an hour, and shipment confirmation less than an hour after that. Fast delivery, too ordered on a Friday morning, and had the item by early the next week. Thanks!
Craig
10/16/2012
You can't go wrong with etrailer, I have never had bad service in customer care or shipping, must be why I keep coming back. I refer this company to many of my own clients and friends as well. Thank you Etrailer for such good service over the past 5 years.
Darlene
10/16/2012
Item came on time and worked as expected.
Donald
10/16/2012
Your service and products are excellent and I assure you I will look to Etrailer for future needs.
George
10/16/2012
Great service and product.
Gregory
10/16/2012
I don't think I have ever had a more enjoyable buying experience!!! I found the part that I needed, it was easy to order, I was notified immediately via e-mail that my order was received, was being processed, and, within an hour, that is was shipped and could follow its progress. You guys are great!!!
Joyce
10/16/2012
Fantastic! Simply fantastic! Wanted a tailgate lock for my 2008 GMC Sierra. I researched the net and came across this site, I ordered on line, and within 2 weeks I got an OEM style lock with lock bezel. Quality and service excellent for the price I paid. Have already started recommending friends to this shopping site.
Michael
10/16/2012
Thanks for the prompt shipping. I have had a good experience with your company and will share it with others
Morris
10/16/2012
I am pleased with the choices offered and think I will be pleased with the product. Thank you. The free shipping was appreciated especially since this is a heavy object.
Paul
10/16/2012
Item ordered was in stock, promptly processed and shipped with a reasonable shipping price.
Ronald
10/16/2012
These guys are awesome. Products ship fast and are top quality, every time.
Sam
10/16/2012
So far everbody has been most helpful with my order Thanks!
Bruce
10/15/2012
I think your website is very helpful and your videos are also helpful. You guys made my hours and hours of searching take ten minutes to find what I needed after reading the product description, I knew the part I ordered was exactly what I needed. Unlike other websites, where the description is vague, I like how you have the custom fit optionwhere you are able to choose your vehicle and such so there is no possible way to get the wrong part. I cannot wait to get my front hitch mount and install it so I can finally put my winch on my truck for this winter.
Craig
10/15/2012
I really liked the on-line video I watched before I installed the hitch. Everything went as shown with no hidden surprises. Perfect fit and it only took me a little over an hour to install using my hydraulic floor jack and hand tools. When it comes time to purchase another trailer hitch it will be from etrailer. Great products and good prices.
Daniel
10/15/2012
I am very impressed with your company based on the first purchase experience received last week of a Stromberg Folding Step. You excelled three ways in this situation, and that deserves recognition - and recommendations from me to my fellow RV enthusiasts. Price - you were the lowest, period. Fortunately for consumers, the Internet makes price shopping relatively easy, and I quickly determined that you were the most competitive.
Shipping - Even though your shipping charges were significantly less than others, your regular delivery time was sooner. As an unexpected bonus, you upgraded my shipping to just three days, so I actually received the product about a week before it would have arrived from somewhere else - well after we'd have left for a long trip. Internet buyers should always check shipping charges when price-shopping, since they can really change the difference in net cost. You hit it out of the park on this one. Communication - To keep me informed, you sent me three emails. First to acknowledge the order, second to notify me of shipping, and third (this one) to tell me of the shipping upgrade. I really appreciate being kept up to date, which you've done a great job at. The next time I have an RV-related purchase to make, your company will be my first to check, and I'll be more than happy to spread the word. Thank you, again, for such outstanding service. I'm sure we'll do business again soon.
John
10/15/2012
Great information on the website and follow through on my order. I am new to serious towing and I feel like you guys are just down the street offering good information, advice, and dependable products. Thanks!
Phil
10/15/2012
I had a great experience with my transaction with etrailer.com. I called them because I wanted to make sure that I got what I needed. I spoke with a rep about my situation and my needs. She was very helpful in assisting me with my order. She even went as far as making sure that I had the necessary hardware no screws included with extra mounting bracket and assisted in finding what I needed. She definitely went the extra mile to make sure my order was correct the first time. I will absolutely use etrailer.com again for my future trailer needs.
Phil
10/15/2012
Great variety of parts and customer service is #1. Great communication, and will buy my parts when needed from this reputable company.
Ronald
10/15/2012
Very impressed with the attentiveness of customer service. Personalized e-mails from your staff twice in one day updating my order status. Don't see that very often!
Sean
10/15/2012
You guys are absolutely incredible!!! I have never experienced such a high
level of professionalism and support from an online store. When I have a
minute I will definitely share my thoughts and experience dealing with you
and your company.
Stephen
10/15/2012
I really appreciate the quick, friendly service. It really makes a
difference to us "older" RVers.
Steve
10/15/2012
Website was easy to use, and customer service was exceptional.
Steven
10/15/2012
Today I received my red clearance lights. Just what I was looking for. I'll install these clearance lights on the rear of my dodge ram, so you see the back of my truck better when towing. Service was great from e-trailer. Delivery was great. The clearance lights came in a box and the lights were protected from any damage. I'll keep ordering from etrailer as service is great. Etrailer did a great job
William
10/15/2012
Easy ordering with wonderful information and tips available, fast shipping. Overall great service. Thank you.
Bart
10/14/2012
I had called previous to placing my order and had a few questions; and the rep was extremely helpful and patient.
Douglas A
10/14/2012
Great experience! This is the 2nd hitch I have ordered from etrailer.com and both have arrived very quickly and have been exceptional hitches. I would definitely recommended this website to anyone needing a good hitch for a good price. Thanks.
Ethan
10/14/2012
I called to get some questions I had answered and I spoke with someone and he was very polite and got all my questions answered then placed my order for me, to say the least my experiance was a pleasure. Will do business with etrailer again.
Michael
10/14/2012
Wow! You guys have stepped up to hammer the competition. Prices good, shipping price good and customer service/response time superb. Now if the delivery time frame and product meet specifications I will bookmark your firm.
Robert
10/14/2012
Order placement no issues. Will give a better review when I get my order.
Scott
10/14/2012
Second time ordering from the site and they upgraded my free shipping. Quick turn-around time from the time I placed the order to the shipping confirmation. I will definitely be coming back again.
Thomas
10/14/2012
I have always purchased my trailer hitches, wiring, and misc. from etrailer. More information on their excellent website than elsewhere, good prices, and fast shipping.
Bern
10/13/2012
First time customer, got parts in 4 days. Very happy.
Carl
10/13/2012
So far I love it. It made it possible to put my boat and my daughters car in my spare garage. Easy to install.
Charles
10/13/2012
I think the price was right, the service excellent and the installation of my Curt Class III hitch was simple and painless. Thanks for the excellent products & service.
David
10/13/2012
I have purchased from etrailer many times, always good fast service and top quality products, great people to deal with.
Earl
10/13/2012
I have bought all of the items needed for our utility trailer and boat trailer. If you are looking for great prices on the items needed for your trailers, then this is the place to purchase them great quality and affordable prices for anything and everything you will need!
Jennifer
10/13/2012
My order was processed & shipped very quickly. I appreciate that a lot. Thanks!
Johnny
10/13/2012
I recently purchased my first used boat trailer. It needed work and I needed knowledge. Got neither at the popular big box outdoor stores. Then I found etrailer.com. Etrailer had a plethora of parts. Their customer service was excellent. The how-to product videos, rapid online responses, and speedy shipping were helpful and appreciated. This is my second order. I'll be back. Watch out big box outdoor stores, etrailer has your number.
Paul
10/13/2012
Site was easy to use. The rep on the phone was knowledgeable. Had item in stock. Shipped muy pronto.
Rollin
10/13/2012
Very good service. Fast and efficent. All equipment worked very well.
Roy
10/13/2012
Great customer service, which you do not see too much with corporate stores! Glad I purchased from them.
Albert
10/12/2012
The order I placed with etrailer was a very pleasant experience. The rep was very thorough, kind and courteous. I would definitely use them again.
Buddy
10/12/2012
Your sales representative was very friendly, knowledgeable and professional. I appreciated her patience and help with my order.
Charles
10/12/2012
Ordered parts thursday night with 5 to 7 day shipping received an email from etrailer saying they upgraded shipping to 3 to 5 days free of charge received parts the next day, a company can do no better than that got everything I order I highly recommend them. Thanks!
Chris
10/12/2012
I think that you are the best that I have ever dealt with, I have had several orders and all were on time.
Gene
10/12/2012
Fast and efficient service from this company. This is my second purchase and both have been a pleasure. Advice emails as to the receipt of the order, status on shipping and advice on the actual shipping info is fantastic. I would not hesitate to recommend this company to anyone.
George
10/12/2012
Very good business to deal with. They responded within minutes of placing my order and kept me abreast of my order every step of the way.
Gregg
10/12/2012
The ease of installation of an e trailer product is so simplified and less time consuming. Anyone who reads reviews should really consider e trailer for their next purchase of a trailer hitch and harness.
Gregory
10/12/2012
Customer service is a top priority for me, and these guys have far exceeded my expectations!
Jennifer
10/12/2012
Great shopping experience. Great price, reasonable shipping and delivered on time. I ordered a Wesbar light module for an older trailer, the module fit perfectly and was just what I needed. AAA+ rating. Will continue to use e-trailer for all my trailer needs.
John
10/12/2012
This is the third time I've ordered from e-trailer, twice in the past month, and the cost, service, and delivery have been excellent in all instances. E-trailer will be my first choice for all my trailering needs. I like the personal touches, such as e-mails that actually have names attached to them from real people at e-trailer. It's a more personal way of doing business.
John
10/12/2012
Great job. They upgraded my shipping for free. Thanks, guys!
John J
10/12/2012
Liked the web site. Very user friendly. I am not much of a computer person, so when I find sites that are easy to go thru and east to order, makes me happy and more likely to use them again.
Karla
10/12/2012
I had an excellent experience dealing with your company and the rep on the phone. She went the extra mile to make sure I was getting the right part, to the point of calling the company that sold the part and talking to them. She was courteous, efficient and most helpful. I also appreciate the reasonable shipping rate on my order and the fact that the order shipped a couple of hours after I hung up the phone! Very satisfied all the way around!
Peter
10/12/2012
Excellent parts, fair price, fast shipping.
R.a.
10/12/2012
WOW!! Talk about fast and easy. I placed my order late in the afternoon and it was on a truck within 3 hours. I should receive my order 2-3 days earlier than expected. Thanks!!
Rob
10/12/2012
New customer in desperate need of towing parts. Etrailer had what was needed and well get them on time so we can travel. Thank you.
Sharon
10/12/2012
I have recently placed two orders with eTrailer. Upon calling customer service I was pleasantly surprised by how hassle free my questions were answered and remedied. The second order was expedited to go out the same day as received as reward for doing business with them again. Customer service such as this has almost become extinct. Thank you for the excellent service.
Stan
10/12/2012
Again and again, etrailer knocks the cover off of the ball for me in customer service, pricing, product knowledge and shipping. Keep up the good work and you can bet I'll be back again!
Todd
10/12/2012
Very nice service and fast shipping
Alexei
10/11/2012
The whole experience was simply perfect. My order was shipped out very quickly and I had received it much faster than expected considering that I live more than 1000 miles from the warehouse and I had chosen the least expensive option for shipping which was UPS ground. I'm already looking forward to my next purchase at etrailer.com. Thank you for the great experience.
Jason
10/11/2012
Ordered trailer mirrors at 8:30 PM. Received product 9 AM the next day. Great job!
Jim
10/11/2012
Best place to buy parts for any trailer. Quality parts and the best service I've ever had.
Kameron
10/11/2012
Great service, received order in just 2 days.
Keith
10/11/2012
Excellent
Martha
10/11/2012
You guys are great! Easy website to navigate, great products at fair prices, quick and reasonable shipping. Keep up the good work!
Ned
10/11/2012
Locating the correct base place was very easy, as was the ordering process. I just received the item this afternoon. Very fast shipping!
Richard
10/11/2012
Excellent product, great prices, super fast shipping! Have previously bought from you and will continue to do so.
Robert
10/11/2012
Etrailer has the best selection and lowest prices every time I shop for items for my trailer and RV. Even when I add the shipping costs, they still beat all competitors. Quality has always been excellent.
Samuel
10/11/2012
So far the communication is great as are the prices. If everything continues as smoothly as it has thus far I will be a very happy customer. Thank you.
Stefan
10/11/2012
Pleasantly surprised with the helpful information from your staff, and help regarding my order after calling to change it after I finalized my transaction. Would not hesitate to order from you again, and will recomend to anyone who needs trailer parts.
Ted
10/11/2012
The rep was very knowledgeable, helpful. Really helped figure out what I needed. Called me back quickly with more tech help from Firestone. Absolutely will buy from them again. Thank you for your help and great customer service.
Will
10/11/2012
I'm another satisfied online customer. I really like the level of service in which etrailer conducts their business. Very efficient, and that's important to me. Quality product+quality service=returning customer
Acer
10/10/2012
Each time I ordered from ETrailer the service was excellent. Fast shipping, excellent customer service, good product.
Clifford
10/10/2012
Good experience.
David
10/10/2012
Super fast friendly service and quality products. Very fair prices for both products and and shipping. Thank you, I will order again for future needs as well as tell all my friends.
David
10/10/2012
Excellent service!!
Guy
10/10/2012
Outstanding customer service!
James
10/10/2012
I'm really pleased with your service.
Jamie
10/10/2012
Outstanding customer service.
John
10/10/2012
I've been happy with this transaction, and my cousin has been satisfied with all his. E trailer is definitely the place to go for good prices, rapid delivery, and great customer service. I had a price match situation that went flawlessly. I'm glad that E trailer lived up to their word and took care of things as promised.
Jurgen
10/10/2012
I think your customer service is wonderful! I was very impressed, during the purchase of the hitch and the trailer. Thank you.
Karen
10/10/2012
Very impressive.
Robin
10/10/2012
I live in Oregon and I put an order in on 10-8-12 at about 11:00 am, I received it ups today at 5:00 pm 10-9-12. Great service, thank you, also the rep was very pleasant and helpful in the order process.
Tom
10/10/2012
I ordered a spare tire rack that fits in the reciever hitch. I requested UPS ground and expected it in about 7 days, to my surprise it was upgraded to express shipping and I recieved it 2 days after I placed my order. The rack was exactly what I wanted and works great. Thanks for the upgrade and being the only place I could find what I needed
Curtis
10/9/2012
Fantastic service. You have a customer for life. I do a lot of online purchasing and your customer service is second to none. Keep up the good work you are definitely doing it right. I also love the tracking module very well done and very professional.
Don
10/9/2012
Great experience.
Frederick
10/9/2012
Thanks for expediting my order, and I appreciate etrailer carrying an affoydable and quality product.
Kenneth
10/9/2012
This entire transaction was fabulous! I researched everything I needed to know, and found the answers on the website. We ordered on a Sunday and received a prompt response from ETrailer in regards to the shipping/tracking of our order. The hitch arrived on Thursday with no problems. very easy to install. It took 10 minutes for my Dad and I to install from start to finish. Great product, great service. I would recommend Etrailer.com to anyone buying a trailer hitch for their vehicle!
Mallory
10/9/2012
Couldn't believe it when my hitch and cargo carrier arrived three days after I placed the order. I was informed of the order progress and shipping information the entire way. Mounted right up to my 2011 Chevy Cruze with no problems. I would highly recommend etrailer to anyone and will check here first for any future trailer related needs. Thanks!
Matthew
10/9/2012
Finding what I needed was easy. We order a bike bag to cover 2 bikes on a hitch mounted rack. The product is really awesome.
Michael
10/9/2012
The order process was great! I easily found the items that I needed for my make and model of car as well as installation instructions. Hopefully the installation will be as easy as the instructions indicate. I also found a lower price on one of the items that I had ordered through another online vendor. I sent a short e-mail to etrailer.com including a link to the other vendor, and etrailer promptly credited my account for the difference.
Thomas
10/9/2012
Do you have your own plane? Yesterday morning I placed my order, yesterday afternoon you notified me it had shipped, this morning, my husband came in and said you'll never guess what was on the driveway!! It's here, probably 24 hr. service. You bet I'll recommend you!!!
William
10/9/2012
This was my fourth hitch purchase from etrailer.com. I run a bike shop and know how important good customer service is - etrailer.com delivers it!!! I recommend them to all my customers that need hitches for bike racks and cargo carriers. Great selection, great prices, fast shipping, and very thorough installation help. Don't waste your time searching for a better place to buy!
Brian
10/8/2012
Etrailer has been a wonderful company to do business with, their shipping department is second to none in fast response and serving the customers needs. I highly recommend them for any trailer products you may need. Their instructional video on my hitch is very helpful on the installation I will be doing for my hitch. Thank you and your parts and service department.
Frank
10/8/2012
Order was received in a timely manner. Everything was in good shape.
Frank
10/8/2012
Etrailer.com is by far the best/cheapest place I have found trailer parts. Where else besides you-tube, will you find expert advice and videos on how to do things! I like you guys so much I even liked you on Facebook.
James
10/8/2012
Thank you for the quick shipping, great price, and above all, a great website that gives plenty of information. Not that my truck is difficult to wire this up, but there's a lot of people who don't realize how easy it could be and save some money. E-trailer is a fine example of good old fashion customer service….well done. Thanks again!
James
10/8/2012
Excellent prices. Fast shipping. Excellent customer support. What else can I say?
Jeff
10/8/2012
I've ordered from etrailer a couple of times now and have always had great customer service and great prices, I always tell all my friends about this site, thanks again.
Joel
10/8/2012
It was easy to find what I wanted. Shipping was super fast, now I hope the installation will be as fast when I receive it.
Michel
10/8/2012
Overall great - helpful, knowledgeable, and most of all - patient with a trailering neophyte. Thanks!
Philip
10/8/2012
I want to thank the rep for taking my order and for all the help she gave me with the product I ordered. I will be ordering more from etrailer. Thank you.
Phillip
10/8/2012
Great communication and very professional. Fast service and top notch products. Thanks!
Randal
10/8/2012
Ordered it Tuesday received it on Friday. I was blown away.
Richie
10/8/2012
Another outstanding transaction with etrailer.com. The ordering process was excellent and the package arrived today which is a day sooner than the earliest expected delivery date but this is no surprise based on my previous experiences with etrailer. I recommend etrailer anytime someone needs a hitch or any related product. As recently as today I suggested that the UPS man check out etrailer.com.
Robert
10/8/2012
Fit great. Worked great.
Robert
10/8/2012
I don't usually order vehicle parts online but when I do this company will be the one I order from. They were awesome on everything they did. The items I ordered shipped out within an hour and I was able to track them as they were moving along. I received both parts today and they were exactly what I ordered these guys did an excellent job all the way around. I would highly recommend this company for anyone ordering online. Fast efficient delivery that you can easily track and the parts are high quality. Thanks a lot guys I am one pleased customer.
Shaun
10/8/2012
Fast, great help with ordering, I will order again.
Travis J
10/8/2012
Thank you for your assistance. Your company is at the top of my list for any future orders.
William
10/8/2012
Received my order much sooner then expected. Janet went out of her way to get it to me by the weekend. It was supposed to arrive on Monday and I got it on Friday. Thank you for your effort. Good product and it was easy to install.
Ziggie
10/8/2012
I ordered a vent from etrailer, not even two hours later my part was shipped to me. That was so good for me cause I wanted that part as soon as I could get it.
Arnold
10/7/2012
I was well pleased with the service etrailer provided. The product arrived two days earlier than expected and was just what I had ordered. They had matched the price of a different vendor and my account was promptly credited the difference. Their staff is to be complimented for the fast, courteous service.
Bill
10/7/2012
One of the easiest online transactions I have ever done, especially with the on-line how to video of the installation of the twist in plug for my chevy truck. Hard to beat that!! Thank You
Daron
10/7/2012
I just want to say "thank you" for the excellent customer service you provided with my order. I have received it and everything looks to be good. I believe you went above and beyond the normal in keeping me informed. In today's world, that is something missing in customer service. Therefore, when someone does go above and beyond, it is quite refreshing and that person should be commended.
Fred
10/7/2012
I have worked with etrailer several times and have always had prompt service on the products I have been looking for. Their prices are not always the lowest but comparable. It is the speed of handling and shipping that I find exceptional.
Henry
10/7/2012
This was my first time ordering from etailer and I had an excellent experience. I liked that I could call even on the weekend and speak with a knowledgeable sales person, I also like that I did not need to register for an online account to place an order online, I received my order much faster than I expected, I liked the free shipping on my item. I had nothing but a positive experience with etrailer, it is refreshing when a company exceeds your expectations and that is exactly what etrailer did. Etrailer should be a role model for excellent service, keep up the great work and please thank all of your employees for their contributions.
James
10/7/2012
Everything arrived just fine. I was surprised how detailed the instructions were. I got everything attached just fine with no problems at all.
John
10/7/2012
Have not seen the product yet, but YIKES shipping was speedy. Only 2.5 hours after I placed the order did I receive a shipping confirmation in my inbox. This is how business is done!
John
10/7/2012
I needed an extended trailer hitch ballmount. Found one at eTrailer, ordered it on a Saturday evening, and it was shipped the next day - Sunday of a long weekend!!! Fantastic service. I have dealt with eTrailer several times in the past and have always been very impressed with their products and service. That's why I came back there this time!
Michael
10/7/2012
Very pleased with etrailer.com. The videos and instructions are great. Shipping was fast and the price match policy is very nice.
Michael
10/7/2012
Great site. Very prompt and every thing was as represented. Would recommend etrailer to all.
Stanford
10/7/2012
Awesome customer service. Confirmation emails, same day shipping on a weekend! I will recommend to everyone I know.
Steve
10/7/2012
The new hitch looks very good on our Outlander. The video intructions made the job very clear.
Bob
10/6/2012
I bought my trailer hitch from etrailer at a very good price and was happy it delivered faster then I expected. Overall, this was a quick and easy purchase. Very satisfied.
Duane
10/6/2012
Just wanted you to know that I have received the new trailer with no problems. Thanks again for your help in this matter. I will definitely recommend E-trailer to all my friends.
Melony
10/6/2012
Your people were very helpful and made the process very simple, hope to do more business with you in the future. Thanks!
Mike
10/6/2012
I was very impressed with the shipping speed. Our hitch was shipped the same day it was ordered and I was sent an email. The hitch arrived 3 days later. It was shipped priority mail at no additional charge to us and I was again emailed this. Fabulous customer service!!!!
Rebecca
10/6/2012
Thanks for upgrading the shipping! I got it in 2 days. Great quality stuff. Well made and easy install.
Roger
10/6/2012
It was easy to buy and easy to send plus the tracking is nice. I do like having a phone number and name to call if I need to. Thank you.
Stephen
10/6/2012
I purchased 2 leveling jacks for a tear camper project a few months ago and was very pleased how quick I got my order. Now I just purchased a trailer hitch for my rav4 I placed the order and within an hour I got an email saying they shipped it already! I have a few more items I will be purchasing from here for sure!
Steven
10/6/2012
Thank you for your excellent customer service communication. I'm sure this won't be my last order from you.
William
10/6/2012
I thought everything from finding the item I needed to ordering was easy the website is very user friendly. The shipping is phenomenal. I'm sure I'll be back for more things when I start on my trailer. Thanks for a great experience.
James
10/5/2012
Tech advice was a big help day before ordering my sport hitch. Customer service rep was very helpful, courteous & prompt.
John
10/5/2012
This was my first purchase. I had searched a couple of other site prior to Etrailer.com. It is a friendly site and easy to navigate. Delivery was quick, ahead of the scheduled date, tracking was right on, I will definitely be using Etrailer again.
Louis
10/5/2012
What a great company to deal with! Not only did etrailer.com have the best price on the safari rack that I was looking for, but they featured a video showing exactly how to attach it to my model year Ford Escape. They also upgraded my shipping for free and I received the order in just three days. They keep you apprised of your order with emails and tracking numbers. Couldn't have asked for a better online buying experience. Customer service is top-notch with this company, and my order arrived undamaged and complete. I will definitely recommend your wonderful company to everyone. You guys rock!!
Nancy
10/5/2012
Great service, I placed my order in the evening and within 4 minutes I received my order confirmation and stock status. Within two hours I received notice that my order had shipped and the standard 5-7 day delivery had been upgraded to a 3-5 day delivery at no extra cost! Based on what I have seen on line, I am confident that I will receive a quality product.
Paul
10/5/2012
Excellent service. The folks at etrailer respond to emails on Sunday. Not many companies do that. Quality products and customer service at its best.
Thomas
10/5/2012
I wanted to deal with a company that not only had the parts I was looking for but also to deal with real people instead of the internet thing. I found both in dealing with E-Trailer! The main contact I had was a rep in customer service, she was just terrific and really knew her stuff. E-Trailer is lucky to have her as an employee. I haven't dealt with a company in a long time that was as great as etrailer! I will always go back to them for anything else I need that they sell. Great job etrailer. A thousand thanks!
Vince
10/5/2012
They did a great and personable job filling the order correctly!
Anthony R
10/4/2012
Product is installed and works great. The tracking capability and turn-around 6 days in my hands was great. The only recommendation I can make is how I found your name/web site. I did a number of searches and finally found you. I had gone back to the trailer and washed/scrubbed down the jack and found the Fulton name.
Bruce
10/4/2012
A very good experience in ordering and receiving my parts.
Cal
10/4/2012
Good experience. Excellent customer service!
Craig
10/4/2012
You were great to work with and some of the best customer service I have ever seen and I've been a business owner for 10 years now and pride myself on customer service so I know it when I see it.
Doug
10/4/2012
Competitive pricing, very good communication and fast shipping.
Gary
10/4/2012
The recent order I placed online with etrailer.com has been the most satisfying on line experience I have had. From the lady that received my order by phone, with her very efficient and informed placement of my order, to very fast shipping, the experience is what I want from every vendor. Email follow ups and tracking info were all very punctual and helpful.
Jerry
10/4/2012
Great service! I ordered on Sat, received confirmation emails at each step in the process, and my hitch arrived on Wed, they even upgraded the shipping for faster delivery at no extra cost. The hitch and wiring were securely packaged. I'd highly recommend shopping with etrailer.
Lloyd
10/4/2012
Customer service is helpful, pleasant to deal with, and the channel of communication to customers a bravo while shipping is excellent!
Mike
10/4/2012
Excellent order and shipping, quick and packed like it was going to the moon. Great to deal with and would order again.
Pat
10/4/2012
Received my shipment yesterday the 3 OCT. as promised. Very satisfied with my transaction with Etrailer.com. Loved the communication and will pass it on to my friends.
Robert
10/4/2012
You guys were great to deal with, thanks for all the help, shipping was fast, service was great
Robert
10/4/2012
I must say I am really impressed by etrailer's customer service. You guys are fantastic! I'll certainly recommend you to my friends.
Scott
10/4/2012
I had a great experience using etrailer. The rep was extremely helpful and I was able to get the right bike rack for my vehicle. Its nice to see that some businesses still believe in customer service!!
Abbie
10/3/2012
The hitch installation went fairly easy according to my mechanic. The finished product was well worth it, couldn't be any happier.
Al
10/3/2012
Easy installation, great people to deal with. Customer service is second to none. And the product quality is top notch at a great price. Thanks etrailer.
Anthony
10/3/2012
Great service! Shipped minutes after I placed my order, arrived right when promised and order was complete. Thanks!
Brad
10/3/2012
Fantastic. Ordered Monday night and had my items Wednesday. Can't beat the selection. The item I ordered was not available anywhere in my area.
Charles
10/3/2012
Customer service rep was extremely courteous, pleasant, and professional. My issue was solved over the phone with one call and the item was shipped the same day. Awesome!
Charlie
10/3/2012
This is my second order for my car trailer brakes accessories. Great product, price, quick shipping and they stay in touch with you.Highly recommend.
Chester
10/3/2012
Product was exactly as described, ordered Curt class 3 hitch and wiring harness. Arrived in 2 days with free shipping. Hitch installed in 10 minutes, by myself. Very happy.
David
10/3/2012
Very fast service!!
Donald
10/3/2012
Thanks you so much!
Eric
10/3/2012
Purchased a 5th Wheel Tailgate for my 2002 GMC Sierra. Price was fantastic compared to other 5th wheel tailgates. Fit perfect. Easy to install 30 minutes and I had it installed and I am a 74 year old senior. Super fast fee shipping was a bonus. Arrived three days after ordering. Doesn't get any better than that. Keep up the good work.
Gerald
10/3/2012
Wow. Entire ordering and shipping process was great. I would have somewhat expected lesser service since my order was less than $10. It assured me that my future orders will be in good hands. Will look forward to ordering more from etrailer.
Hong
10/3/2012
I was impressed with your websites capabilities to compare products. It flows nicely. The after purchase correspondence was prompt and informative. Good experience.
John
10/3/2012
Best price around for the Boat Buddy & they shipped it the morning after I placed the order! I will definitely shop here again.
Kevin
10/3/2012
Great experience! Product was here in less than 2 days and was the first hitch I've bought where I truly didn't have to do any cutting or drilling. The best price and quality around. A+
Kevin
10/3/2012
Awesome service. Have ordered from them before and equally excellent service.
Michele
10/3/2012
The website is simple in design but extremely efficient. I found exactly what I was looking for, and what I needed, and information that helped me make a confident purchase. I will recommend this site to friends.
Patrick
10/3/2012
Your service has been excellent. The web page is easy to use even for an old guy and shipping was timely.
Richard
10/3/2012
Easy shopping, good selection and prices, free shipping, fast delivery. Plus excellent communication on the status of my order. What more could anyone want? You guys rock!
Rick
10/3/2012
A great experience, the rep was a great help, Very knowledgeable and friendly!
Roger
10/3/2012
Great service & I was informed when my purchase was shipped also received an upgrade on my shipping. Thanks!
Sandra
10/3/2012
I think etrailer is a great place to shop. I ordered tires for my trailer on a Saturday and received them on Wednesday, with no shipping cost. Awesome! I will tell everyone about your site.
Stanley
10/3/2012
The product and service are superb. I love the service and the follow up.
Tammy
10/3/2012
I would buy from this retailer again.
Wayne
10/3/2012
Very good experience!! The web site is very well structured and easy to use. The check-out process is very simple and fast. My order was shipped about three hours after I had placed it, and the shipping method was upgraded from standard to express. This would have been very expensive for me since I did not pay for shipping in the first place and my order is 150 lbs. I would recommend etrailer.com to anyone who is looking for something they sell!
Brandon
10/2/2012
The site was easy to navigate and processing was quick and efficient. All site should be this easy to use!
David
10/2/2012
Everything going great as of now, will report later after receiving shipment.
Don
10/2/2012
So easy to use and it was great being able to look up what fits my car and not worrying about getting the right thing. Especially made it easy to get snow chains it told me what to look for to get the right one. Definitely will use this site again!!
Efrain
10/2/2012
Excellent!!! I was doing a brake job on my 26 foot 5th wheel. I was able to find the exact part and learned a few things in the process. I would highly recommend etrailer.com.
James
10/2/2012
I ordered a rim and this is by far one of the best on line retailer I have ever dealt with. Fast response to my order. Fast notification of shipping. Fast shipping and the best price I could find. Don't know how they can offer the low prices that they do. I will never buy from any other company.
James
10/2/2012
Fantastic!! I still can't believe UPS delivered it so soon after I placed the order. I consider the hitch an excellent value for the price. I have made many purchases from the internet. Based on ease of ordering, unbelivable short time shipped, very reasonable price of high quality product. If this is your norm, you far exceed in excellence from any other seller/shipper I have dealt with on the internet.
Jd
10/2/2012
Again, a very easy and quick purchase. Great communication.
Jeffrey
10/2/2012
You guys rock, seriously. As far as I'm concerned the customer service I have received from eTrailer.com has set the bar. Like everyone else, I've spent a lot of money over the years online and low prices are definitely a factor. The fact you guys have under-promised and over-delivered, and made a commitment (via your policies page) and honored it, will definitely make me a repeat customer. Thanks!
Jeffrey
10/2/2012
I ordered weather tech mud flaps for gmc Sierra and they are exactly what was advertised easy installation and no drilling. Quality of the product is excellent and customer service was the best I ever dealt with.
John
10/2/2012
By far the best online shopping experience I have had. etrailer was able to bump up my shipping from 5-7 days to 3-5 days at no additional cost to me. Thanks again!
Lizbet
10/2/2012
Excellent site great products/pricing, top of the line customer service, fast delivery. Have shopped other sites in the past, however, none can compare with the entire package offered by the folks at etrailer.com, this is the only site I shop when looking for items needed. Keep up the great work!
Mark
10/2/2012
Shopping was very simple and easy price was good too
Michael
10/2/2012
This has to be the best online shopping experience of my life. I purchase almost everything online and the ordering process is fast and the delivery is equally fast. I will be shopping for more items in the future from this site.
Robert
10/2/2012
Great bike rack, so easy to load and unload bikes. Would recommend this item!
Rosemary
10/2/2012
I have a very specific project I am working on, which requires a lot of special parts. E-trailer was able to provide the items I needed at a lower cost than the competitors. Thanks E-Trailer! I will definitley be back to shop with you again.
Shelby
10/2/2012
Fantastic! Fast and friendly. My order shipped same day and arrived the next. If I need anything else I will use Etrailer.
Todd
10/2/2012
Wow! Now that what we call customer service. Our order was placed and the shipment confirmation was received within an hour! Thank you, thank you!!!
Barbara
10/1/2012
Thanks for the great service. I could not believe it was on my porch here in Washington today.
Clark
10/1/2012
This guys rock!!! Their prices are great, the staff is knowledgable, and they ship the same day. Who could ask for more?
David
10/1/2012
I'm a first time shopper at etrailer and found it was easy to navigate, quick responses. Very happy.
Gregory
10/1/2012
Very good!
Hon Van
10/1/2012
The rep on the phone did an excellent job explaining what I need and some how tos. Excellent customer service!!!
James V
10/1/2012
Had a great experience! Called customer service with a question and received an accurate, speedy and professional response. The lady was very knowledgeable and courteous, I compared prices and chose etrailer. This is my second order with them. They have excellent products and service. I will order from them again.
Leslie
10/1/2012
Awesome!!!! Thanks. Very easy!!!
Rene
10/1/2012
Great folks to deal with. They made sure that I had the correct part for my truck and quickly handled one problem not their fault with the order. I got the shipping notice less than 6 hours after the order was placed. Great experience.
Richard
10/1/2012
I needed my trailer hitch on short notice but I didn't want to pay the extra money to have it shipped extremely quickly. I was a little concerned that I was going to have to push my customers orders back a week until my part came. Not only did it ship within hours of my order, but I received very personal correspondence. eTrailer.com provided the type of customer service you normally can only find in the hardware store!
Stuart
10/1/2012
I ordered a Swagman XTC-2 bike rack 2 yrs ago. I received it on my doorstep very quickly from etrailer.com. Best price, free and fast delivery. I was rear-ended yesterday and had to replace it. I had just put in my order online and realized I had to add something to my order and so I called the company very friendly and helpful service. I also received an email that same day, which was a Saturday, that said they were able to ship my bike rack out already. Awesome! I will likely be able to pick my bike up this week after being fixed using my new bike rack and be able to bike this coming weekend. Hooray! Great job etrailer.com!
Amy
9/30/2012
Excellent. Everything as promised. The video instruction is very helpful!
David
9/30/2012
Timely and professional service. Friendly customer reps.
Don
9/30/2012
What a great experience, my order was not only shipped on the same day as I placed it but the shipping was also upgraded at no cost to me. This is a 1st class operation.
Halwyn
9/30/2012
Etrailer: quality web site! I always go there to find out the most about what I am going to buy. Very fast shipping and a great attitude with their customers.
Howard
9/30/2012
etrailer was the only place I could find a replacement shank for my Yakima bike rack. I'm very pleased with their service.
J
9/30/2012
First time customer. Good prices and order shipped with express shipping at no additional cost to me.
James
9/30/2012
I ordered a hitch for my 2007 Saturn Vue. The installation video and the fish wire is what made my decision to purchase from etrailer. The fish wire is ingenious. I have never seen or heard of them before. It made the installation rather easy. I completely recommend this company and product to everyone. Shipping was surprisingly fast. I was just blown away at the fast shipping. The price is very reasonable and the fit was dead-on. I will purchase from them in the future as needed. You can't beat their service and their dedication.
Johnny
9/30/2012
I was very happy and surprised at the same time. Received just what I ordered in four days, and it was very easy with your explanation of how to determine what bolt pattern I needed on my new set of tires and rims for my tandem trailer.
Robert
9/30/2012
As alway I love shopping at your online store. Keep up the good work.
Sydney
9/30/2012
I can't say enough good things about my experience purchasing a 3-bike Swagman carrier from etrailer. It began with a phone call to etrailer where I received the exact information I needed about the kind of carrier that my Class B Roadtrek RV would require. I promptly made an online order and later the same day got email notification that my purchase had been shipped! I received it the next day and I am totally impressed and satisfied with the carrier and etrailer.
Tim
9/30/2012
Very courteous service, super fast shipping, highly recommended!
Bruce
9/29/2012
I received my tail light order today and was very pleased with the fast service. The lenses were perfect and I had them installed in only minutes after opening the box. Thank you, I will not hesitate to use etrailer again for my trailering needs.
Dayne
9/29/2012
I was very impressed with how fast I recieved the hitch. I would refer you and will definitely order from you again.
Dennis
9/29/2012
I'm impressed by how fast the order was processed. Great service!
Jeff
9/29/2012
Great product. Very easy to install. Thank you
Jerome
9/29/2012
So easy a Girl can do it! Sorry mechanics, didn't need you after all! Did it all by myself in about 45 minutes. Wiring took another 15 minutes. Would have been faster if I had another set of hands. Taping the washers to the frame was a handy recommendation. Package arrived on the due date, parts were correct and undamaged, instructions were clear and easy to understand. I like the Hidden Hitch on my 2010 Element, it Is hidden except for the receiver which is exactly what I wanted. Thank you etrailer!
Joanne
9/29/2012
The pictures, feedback and video on the website were fantastic in getting my Hidden Hitch mounted to my 2012 RDX. Do yourself a favor and have someone help you during installation, it will take 10 minutes! This hitch works great with my Yakima bike rack.
John
9/29/2012
Free shipping, plus they upgraded to faster service for free!! I will definitely be back!! Thanks etrailer.com!!
Justin
9/29/2012
A very easy ordering experience. Found the hitch I needed for my vehicle. Detailed picture and description of the hitch as well as installation time and instruction. Filling out ordering procedure was simple and in a good format. Your communications from the time I placed my order was exceptionally prompt and professional. I've never experienced such a pleasant online ordering. Thank you very much, I look forward to receiving my order.
Lewis
9/29/2012
Everything went smooth form the order to the email confirmation to the delivery. The staff was very pleasant to deal with and explained everything and discussed all details of the order and how it would ship and how to track it online. One of the best experiences I have ever had ordering a product. The product arrived ahead of time.
Mark
9/29/2012
Great company.
Michael
9/29/2012
Couldn't be happier. Almost had a hitch installed from a local dealer, but decided to go with etrailer.com once I saw how simple the install is. The online videos were great, and at a price you can't beat.
Mike
9/29/2012
Fair prices, great service. Thanks.
Todd
9/29/2012
Excellent customer service the sales agent was knowledgeable about the product.
Alan
9/28/2012
Great web site and service! Will be using this site from now on.
Bob
9/28/2012
The rep was very helpful and friendly.
Daryl
9/28/2012
Great place to do business.
David
9/28/2012
Sales person kept in constant contact with me. The hitch looks great, perfect fit, well made and packed great in a heavy container. It arrived in two days in perfect condition. Keep up the good work.
David
9/28/2012
Easy & quick to order, assembly took about 25 mins, looks good and works great. The first day I used it to get mulch, carried a large cooler and some cut lumber. It fits perfect on to my Jeep wrangler.
Dennis
9/28/2012
Another great experience with etrailer.com. Last hitch I bought was great. This one was, too. Easiest website for finding what you need as I have ever seen. Easy to order. Great prices. Everything accessories link to order as they should. Fantastic follow through on your order. Company really cares how the entire process goes for you. Received the order in no time. Everything was there. Was as easy to install as they predicted. All sorts of video on the web to guide you. If I ever need another hitch, I am going back to etrailer.com!
Fred
9/28/2012
I was extremely pleased with my purchase from etrailer. The order was shipped immediately and they even upgraded the shipping for free! I was able to install the hitch in under an hour. The installation video was a great help as I do much better seeing than reading. Of course, I don't read directions anyway Also, the plastic panel was easily modified rather than leaving completely off. Thanks etrailer! I will likely order the bike rack soon to fit in the new trailer hitch.
Gary
9/28/2012
The website was easy to navigate. The item was delivered before I expected it too. The video instructions matched perfect to my vehicle. I will order from this company again without hesitation.
Gary
9/28/2012
Y'all were great!
Gilbert
9/28/2012
I'm very impressed with the product and how quickly it arrived. Thanks etrailer.com, I'll be back.
Gordon
9/28/2012
Best service I've had on a internet purchase. Feedback was great, got my order sooner than expected. Couldn't ask for better service and prices was good, also.
James
9/28/2012
This was the first time shopping from your website and must say, thank you very much. I look forward to shopping here again. You have a wonderful team behind you that monitor the sale from beginning to end and are very helpful in answering my questions.
James
9/28/2012
Great products, great service.
Joe
9/28/2012
I could not be happier with the price, product, and lightning fast shipping, 2 days to my door, wow. I am very happy with the overall experience. The website was super easy to navigate and checkout was a breeze. I looked at a few sites for comparison and yours put all the others to shame.
Joel
9/28/2012
Very pleased with the trailer wiring harness for my 01 Toyota Tundra, easy to install, works perfect.
John
9/28/2012
I was happy at the speed you handled my order. The ink wasnt even dry on the first email and I got another saying it had been shipped. Good job, and thank you.
Ken
9/28/2012
You people sure don't waste anytime with the shipping. Installing the hitch on my 2008 Grand Caravan was actually quite easy. All in all, a fun project. Thank you.
Leonard
9/28/2012
OUTSTANDING! This is the way internet business should be done. These days, it seems like more and more companies dont care about their customers peace of mind or the product that they receive. But with etrailer.com, I received a confirmation email within minutes of placing the order, and another email shortly thereafter stating that my order had shipped. Two days later, and I now have the four items that I ordered, packaged securely and in perfect condition. Thanks etrailer, I'll be shopping with you again!
Mark
9/28/2012
I would just like to thank you for an enjoyable shopping experience, your website is very easy to navigate through and you prices are very good, trust me I checked quite a few trailer shops before I found your website. After my order they got right back to me to let me know my order had shipped and gave me a tracking number.
Michael
9/28/2012
So far so good! Called to confirm if a product was as noted in description - agent placed call to 3rd party vendor to confirm my question and relieved small doubt that I had possibly ordered an incorrect part.
Mitchell
9/28/2012
Process was so fast, shipped right away.
Peter
9/28/2012
Thanks for your prompt shipment. Your video was a great help.
Peter
9/28/2012
etrailer customer service is top notch. I would definitely recommend them to friends and family.
Phillip
9/28/2012
E-Trailer was real helpful and speedy. They give real good service. I will be sure to recommend them to freinds and will be returning for purchases in the future.
Robert
9/28/2012
Was glad to find what I needed at a good price, submitted the order on line and waited. Under promise and over deliver = Happy customer! I think if I were to meet in person, we could be good buddies. Etrailer treated me like family.
Daniel
9/27/2012
Excellent service. This is the second hitch I have ordered and the 1st one is working great. Good products and very quick and friendly service.
Dick
9/27/2012
The product was shipped quickly and the product was just what I needed. I had tried to buy a light kit for my older trailer locally but found that none of the local suppliers handled the light kit I needed.
Donald
9/27/2012
The rep was above and beyond helpful. I bought my cargo box second hand over twelve years ago. I sent her a photo of the part I needed. She was able to find the right replacement part and gave me the part number so I could order it myself. Thanks!!!
Huw
9/27/2012
Excelent quality and very fast shipping.
James
9/27/2012
Great shopping with etrailer, delivered in three days, looks great.
Joseph
9/27/2012
Great site. Excellent communication with customers.
Kendel
9/27/2012
Everything was great. Parts fit great. Fast service and shipping.
Leland
9/27/2012
I am amazed with eTrailer's customer service. This has been a remarkable and pleasurable buying experience!
Michael
9/27/2012
Thanks. Great customer service!
Michael
9/27/2012
I ordered 2 trailer tires on 9/25/12 @ 12:43 p.m. My confirmation email stated they should ship in 24-48 hours. I received my order today 9/27/12 @ 2:15 p.m. This is the fastest shipping of any online order I have ever placed from anyone. I highly recommend etrailer. They are a pleasure to do business with as well as great prices.
Michael D.
9/27/2012
etrailer's customer service is outstanding. You rushed my order at no additional charge. I will definitely shop etrailer again because of the great inventory and your attention to servicing the customer's needs.
Oliver
9/27/2012
In searching for a hitch for my new Mazda CX9 I came across this site. The prices were excellent and they even provided how to vidoes. These helped me to secure a specific hitch which I ordered and received within 3 days with free shippipng. I will be installing the hitch this weekend but so far am extremely satisfied with my experince, including email receipts and tracking.
Patrick
9/27/2012
I cannot believe how fast my order was shipped and received. Thanks for the rapid response and delivery! I watched the videos online and it looks like a snap to wire and install the hitch. Thanks again etrailer!
Walter
9/27/2012
Fast Shipping. Ordered on Monday received on Wednesday. Quality trailer LED tail/shop/turn. Fit in OEM grommet perfectly.
Bob
9/26/2012
I received my order and was very pleased that I could find the product I was looking for. Everyone I dealt with at e-trailer was very helpful and professional. This will be my first stop whenever I am looking for any other items for my boat.
Bob
9/26/2012
Excellent product offerings, great product info and reviews, great prices, great service!
Carl
9/26/2012
My order came earlier then I expected and am very satisfied with quality of products and quick service.
David
9/26/2012
Ordered three things from you. They got here in 5 days. Price was good, I will return for other things
David
9/26/2012
Just completed my order for my second hitch from etrailer. I like the speed in which my ordered has been processed and shipped. Unit was shipped within hrs of my placing the order. I also appreciate the follow up email from customer service thanking me for my repeat business. An all in one site with how to videos and complete and clear installation instructions.
Ernest
9/26/2012
Well, this lower price pledge is no bull, bought a wiring harness, found cheaper price at different store and was reimbursed 110% of the difference practically half cost, I'm blown away buying with assurance you're getting the lowest possible price.
Frank M
9/26/2012
This is the second purchase from etrailer.com and both times I can say the best service I have experienced in all the years of on line shopping! I will be using this site for all my trailering needs. This purchase was a single tire, it shipped free and arrived way sooner than I expected. They shipped the same day I ordered the tire. If you happen to need to call them on the phone they are polite and knowledgeable.
Henry
9/26/2012
Easy site to navigate, had just what I needed, and shipping upgraded free of charge. What could be easier? Thanks for great service.
Jacklyn
9/26/2012
I called with questions regarding a T-1 connector for my 2009 Honda Accord on Monday. The customer service rep took the call and answered all my questions. The connector was ordered on Monday, arrived on Tuesday, and I installed it on Wednesday. Installation, which was greatly facilitated by the informative video on your website, took 15 minutes. Thanks for the great service and timely delivery.
Jim
9/26/2012
I have always liked Loadstar tires. I had an on-road experience with them and can't believe that I drove about 30 miles on a tire that lost tread and never went flat! I have had Marathons also, but they don't last. I was looking for a d rated tire and your price with the rim was cheaper than other places. So, needless to say, I ordered them with free shipping! Then, I got a ship confirmation that they went out the same day and they changed the shipping to priority for free also! Can't ask for anything better than that!
John
9/26/2012
I will shop etrailer again when I need to.
Mark
9/26/2012
Placed my order at Noon today and customer service contacted me to let me know they shipped my order at 2pm. Great to have a company that cares about customer service.
Michael
9/26/2012
I have had this same hitch cover on my SUV for four years until the weather finally made it fade conisderably. Most was due to road salt in the winter months.That is why I ordered a repacement. It is sturdy, colorful anf patriotic as I am a Vietnam veteran, I had looked for this cover everywhere in my area and no one had it, so I finally found it on etrailer.com and installed it last evening. It is the best hitch cover I have ever owned. It took a bit longer to receive it than expected, but I do not think that was the fault of etrailer but more so the manufacturer.
Paul
9/26/2012
Second purchase. No problem navigating the website, timely and efficient delivery…what more could a customer want? Would I recommend e-trailer? Absolutely!
Ralph
9/26/2012
Great service. Thank you.
Robert
9/26/2012
Rceieved tow bracket just as promised today. The rep was a great help.
Sam
9/26/2012
Hitch worked great for our 2010 Prius to use a bike rack! Installation was simple. Just four bolts to screw in.
Stephanie
9/26/2012
Product was well represented, properly packed and got to me when it was supposed to. I am well satisfied with my product.
Troy
9/26/2012
etrailer did a great job of shipping the products immediately and they were exactly as described. Great transaction and we will use them again.
Cory Or Myron
9/25/2012
I think etrailer is amazing. I ordered the hitch, wiring, and brake system, and was soon set up and just got back for Maine with my 28 Ford Roadster.
There are 5,132 currently videos, and a huge bank of questions. I would say that anyone that shops anywhere else would be foolish.
Craig
9/25/2012
I wish that all businesses worked as well as etrailer. The sales staff are great help and know their products. Both of the sales people I have dealt with went out of their way to make sure that I had everything I needed. They even dug up the wiring diagram to complete the job even for dummies like me! Thanks for the great service.
Dave
9/25/2012
Thank you for upgrading my shipment. I hope the rest of project goes as well. My first time as dealing with trailer brakes. Thanks to your informative vidoes. Will shop again if I need more parts.
Elwood
9/25/2012
Very fast shipping and easy to install trailer hitch.
Gardner
9/25/2012
Every thing has gone very fine.
Herman
9/25/2012
So far so good. Seem to have everything for my trailer.
Keith
9/25/2012
My transaction was handled very professionally. The representative was very helpful.
Larry
9/25/2012
Customer service was excellent.
Mark
9/25/2012
Pricing and prompt shipping were great, ordered and shipped on the same day.
Mark
9/25/2012
As always, your customer service is outstanding and a pleasure to deal with.
Mike
9/25/2012
Excellent service.
Muriel
9/25/2012
Very easy website to negotiate and order from. This was the first time that I've used your site and found it to be very user-friendly. Thanks also for the suggestions to help save money on shipping by adding an additiional item to my order to bring it up to the required amount.
Paul
9/25/2012
Item as described, fast shipping, good seller. Will buy again. Thanks.
Philip
9/25/2012
Good product, works like it should, great personnel in the office to help get things right and good information. Over all very happy with results and will buy more from the company. They will correct any thing that goes wrong. Good folks for sure
Robert
9/25/2012
Your website is very complete and helpful.
Robert
9/25/2012
Didn't want a big bulky cargo rack so this one was perfect. Got upgraded to 3 to 5 day shipping at no charge. Looks great on my Cherokee.
Steve
9/25/2012
Excellent service!
Thomas
9/25/2012
Had a very good experience with ordering - hopefully we will have future shopping. The parts came as promised. Thanks a lot.
Uvadelle
9/25/2012
As usual the team at etrailer.com does their utmost to get the products out in a timely fashion. Wow, the next day. I have used etrailer.com for all of my trailer needs. I rent trailers so I have a constant need. Etrailer.com gets a thumbs up for their great product prices and customer service.
Will
9/25/2012
Great and friendly service, very much appreciated!
Detlef
9/24/2012
Etrailer kept me posted on my order from day one. I rate Etrailer at 10+.
Gary
9/24/2012
Haven't gotten the order yet, but etrailer had the products I needed, got the order out quickly, and upgraded the shipping free. Looks like I'll have my trailer back on the road this weekend.
James
9/24/2012
I am very pleased with camper cover and the quick service that etrailer has given me.
Kenneth
9/24/2012
I appreciate the clear pictures and easy ordering procedures. Your free upgrade shipping was an excellent plus. Thanks
Larry
9/24/2012
The rep gave me super service. She was extremely helpful and created new part numbers in their catalogue just to be able to provide the parts. They were very efficient and friendly and did everything possible to expedite my order.
Mark
9/24/2012
All of my past and recent experience with etrailer has been quite satisfactory. The contact with representatives has been very good. The employees show serious concern for helping the customer and on a business like basis.
Marlin
9/24/2012
Unreal. I've never been more pleasantly surprised by placing an order. First of all, the through explanation & list of the parts was concise & complete. Then to have the installation directions available before finalizing the order helped to make the right decision. Then, to find out the order had shipped within the same day on a Sunday night no less, with free shipping. What's not to like?? Thank you guys soo much.
Paschal
9/24/2012
Shopping was easy, and the shipping was fast.
Randy
9/24/2012
Customer service provided by etrailer following my purchase was great.
Ryan
9/24/2012
Excellent service all around. This company went above and beyond to expedite my orders to upgrade shipment free of charge. They just added another loyal customer for more ordering. Thank you etrailer for making my orders smooth, easy and friendly. Would recommend to other friends.
Supob
9/24/2012
A very pleasant experience.
William
9/24/2012
Thank you very much. You guys are the best. I mean that. Everytime I call you guys, you always take the best care of me and my needs. 10 on customer service.
William
9/24/2012
Experience could not have been better. I have a 1991 Volvo 740 Turbo and only minor additional points were learned in the experience. Very precise instructions and easy installation.
Henry
9/23/2012
Once again etrailer has exceeded my expectations by expediting my order since I was a returning customer. Thanks for this gesture and showing that the customer is important to you.
Ralph
9/23/2012
Easy to order from and fast delivery.
Ronald
9/23/2012
I have purchased from you before and have always been pleased with your product and your quick service.
Ronald
9/23/2012
With so many trailer parts in the world, Etrailers was easy to find what I needed rather quickly even though I didn't know the exact name of the part I needed. They shipped it very quickly,much to my surprise, since I ordered it over the weekend.
Sheila
9/23/2012
Excellent price and shipped the same day of my order, which was a Sunday.
Steven
9/23/2012
Great prices, service and variety. Goods where properly packed and shipped in a timely manner.
Victor
9/23/2012
Fantastic delivery time, great products also. Ordered on Sunday, shipped on Monday, didn't expect it to go on Sunday anyways. Got it on Friday. Installed easy enough. Did it by myself easy enough also. If I need another hitch someday, I know where to order it from.
Anthony
9/22/2012
Happy with my order with you.
Ed
9/22/2012
I enjoyed shopping with etrailer. Delivery was good. I have not installed hitch yet but I am sure there will be no problem.
Garry
9/22/2012
My order showed up fast and damage free. Installation was just like the video I saw about the product. Great company to deal with.
James
9/22/2012
A+. Fast shipping. Good customer service
Jason
9/22/2012
Outstanding, you guys rock! Thanks for all your hard work.
John
9/22/2012
Excellent. I will use them again and recommend them to everyone!
Larry
9/22/2012
Excellent service.
Luke
9/22/2012
Awesome! I'm rebuilding an older trailer for my inflatable and etrailer has all the parts I need! My first order arrived before I expected it and packaging was perfect!
Michael
9/22/2012
These folk are really on the ball! They are professional, extremely efficient, and focused on the customer getting what they want. I really like the online tutorials provided for installation of some on their products.
Philip
9/22/2012
All items ordered arrived in good shape and in a timely manner. Great people to do business with.
Riley
9/22/2012
You guys have great customer care and responsiveness.
Dan
9/21/2012
So far I'm impressed. The rep was absolutely wonderful in helping me find just the right bike rack I needed for my RV. She was knowledgeable about everything related to hitches and bike racks, too!
Deborah
9/21/2012
So far so good! Their website is well organized, I had no problem finding what I needed and the price was competative. They worked with me on shipping and I look forward to doing business with them again.
Ian
9/21/2012
Great price, service, product, and delivery time.
James
9/21/2012
Great company to deal with, great price, fast shiping, and the vidios make it easy to install. I would recommend them to everyone looking for a hitch. Trust me, you can't beat their prices.
Jerry
9/21/2012
I’ve not had such a good customer service experience in years. From notification that my order was received at etrailer.com, to notification that it had shipped, and all the way to your rep, helping me decided what was best for my application goes well beyond any experience I’ve had in a very long time. Kind, helpful and informative people; what more could etrailer.com (and your customers) hope for?? Many, many thanks, and I will send everyone I can your way!
Jim
9/21/2012
Outstanding service, thank you!!
Joe
9/21/2012
I found new spare tire covers for my camper and boat trailers in the custom fitted sizes that I needed, that I could not find anywhere in my area.Thanks! And I got them pretty quick! I'm sure I will be ordering more items from you.
John R.
9/21/2012
Great experience, I have been searching for a wheel for over two years, I came across etrailer and bam I found it. Customer service was 2nd to none! Very professional and answered all my questions! Thank you!
Justin
9/21/2012
Love the tail lights. Thank you. Your customer service people are great also.
Kim
9/21/2012
Very easy to order, in stock confirmation was available immediately, etrailer rep was very professional and handled all needs quickly. All questions were also immediately answered. Very good service!
Michael
9/21/2012
Great experience. My item shipped within one and a half hours after I placed the order. Can't get much better than that. Thanks for the great service answering my questions.
Raymond F
9/21/2012
Easy transaction. Efficient shipping.
Richard
9/21/2012
It's the best.
Robert
9/21/2012
Etrailer had what i needed at a very reasonable price. I got to talk to a real person and that was a definite plus. I needed the parts they had and got them shipped. No hassle and no regrets.
Roger
9/21/2012
I bought the trailer hitch for my VW Beetle from etrailer.com, what a great value! It was half the price of any other website or dealer in my area, and with free shipping. I am now ordering the electrical converter kit and the special Euro ball to go with and these prices are great too! Customer service is phenomenal ! I would recommend these folks to everyone! They even recognized that I shopped here before and they are expediting my second purchase, hows that for service?!? Thank you etrailer.com!!!
Sandra
9/21/2012
Just Awesome! The item shipped within hours! The instructional video for the installation was invaluable! I will be a repeat customer!
Todd
9/21/2012
Good website, good selection, fair prices. I will refer you and will use your site to purcase future equipment for my toy hauler trailer.
Vincent
9/21/2012
Price was great. My order shipped the same day I ordered it. Had it in 3 days. Trailer hitch and wiring harness fit perfectly and installation was a breeze.
Alan
9/20/2012
Fast service. Just what I needed. Nice merchandise.
Carl
9/20/2012
Ordering was easy, reasonably priced compared to local dealers, appreciated the video showing installation of the product. Can't wait to get it!!!
Cathy
9/20/2012
Great product, fast shipping, great prices and excellent communication. Would buy again.
Daniel
9/20/2012
etrailer personnel are knoweldgeable about the products and very helpful with the products on the web site. Thank you to the person I talked with on the phone.
Dennis
9/20/2012
Etrailer is all about customer service. This is the 2nd time I have ordered something from them and you would have thought that I paid for overnight I got it so fast, but the shipping was free. I will definitely use them again.
Gene
9/20/2012
Very friendly and fast service.
Jack
9/20/2012
It was really nice to receive just what we were looking for and I could not believe it got here so fast. Just ordered on Monday and received on Thursday. Thank you so much for rushing us this lock now we don't have to park the tractor with the front end loader on top of trailer so that it would not be stolen. Thank you again.
Judy
9/20/2012
Everything was great!
Lewis
9/20/2012
Great service and prices. I will make etrailer my new place to shop!
Matthew
9/20/2012
Wow, I wish I had looked up the etrailer.com site earlier. I had went back to the retailer that I bought my trailer from looking for the part I needed. They did not have the part and they showed me the catalog showing the part wasn't available. Got online and with in minutes found it here. Same day shipping, same day notification. Just wow! I expect that I will receive the part within the next few days. The part was discounted and the shipping was half priced.
Robert
9/20/2012
Excellent, the rep did a great job and helped me with the hitch for my Sorento.
Ronald
9/20/2012
Wow. What a great experience. I found the ordering very easy, the email notices letting you know what is happening, and the tracking ability with the map and the truck was a nice touch. The prices are extremely competitive and the instructional videos are easy to follow, short and to the point.
Vincent
9/20/2012
Fantastic experience. Thank you.
Walter
9/20/2012
This has been the most efficient buying experience I have had. The great communication and response time has been wonderful. Thanks so much.
I have told my neighbor about your company already because he may buy a hitch soon as well.
Ben
9/19/2012
I could not have been happier with my order experience from etrailer.com. This order was submitted, shipped, received, part painted and back in service in less than 5 days. You will be my source, hands down, for all my future trailer parts needs.
James
9/19/2012
So far it has been great, my order has shipped the same day I placed it. I love that fact.
Jeff
9/19/2012
Order came quickly. Thanks!
Jeremy
9/19/2012
Just wanted to say thanks. We have been dealing with you for nearly three years, and etrailer.com has always come through. Excellent customer service, great staff that replies and responds quickly, good pricing. Thanks again!
Melissa M
9/19/2012
Great service. Fast delivery.
Michael
9/19/2012
First off, good experience. Great communication as to them recieving my order and then for shipping. I am very impressed. I, if need to, will definitely order from here again. This site will be bookmarked.
Mike
9/19/2012
Quick and accurate delivery!
Mike
9/19/2012
Product arrived earlier than promised and was as described. I am a repeat customer and will continue to use you as my supplier.
Randy
9/19/2012
I usually do my shopping online. With a question on this order, a sales person made the purchase much smoother! A little over 2 hours and I have 3 email updates and the correct hitch is on its way.
Robert
9/19/2012
Wow. Thanks! It's hard to find good customer service these days but I found it with Etrailer!
Tim
9/19/2012
Outstanding service. I was very pleased with the assistance I received. I was ordering a gift for my wife's birthday and needed to receive the item in a short period of time. The customer service rep assisted me with the best shipping method to assure timely delivery and followed up with me when the product was shipped. Thank you!
Adrian
9/18/2012
The information is precise and complete, with a large range of products. The accessible directions so I know if the item will work on my car is great, it lets me know if it will work on my car instantly. The prices fit a fixed income for me which is hard to believe for shoping online. I will making more purchases and telling friends. Thanks for the upgraded shiping.
Clifford
9/18/2012
Excellent products at great prices. Outstanding, fast service. Absolutely will continue to do business with you.
Dan
9/18/2012
Staff was helpful and friendly.They were willing to match on the price which made them have the best price I could find. Thanks etrailer!
Dennis
9/18/2012
good product, fine personal order experience. Professional and I will order again when I need rv merchandise.
Donald
9/18/2012
Very happy! Fast shipping!
Edward
9/18/2012
Fast shipping, great to deal with, Thanks.
James
9/18/2012
Competitive prices. Nice to see free shipping over $150. Friendly service
Jason
9/18/2012
Communication was very good and parts arrived in a just a few days.Though I had no help, installation was straight forward and took about an hour. Internet video was also very helpful. I saved hundreds over dealership.
John
9/18/2012
I love the updates on the orders.
Joseph
9/18/2012
Fairly quick turnaround from ordering to getting the parts to the house. Reasonable price for the wiring and bracket I ordered to put on my hitch for my 2000 Jeep Wrangler.
Leo
9/18/2012
Very pleased with the ease of ordering and quick response. Thanks!
Leo
9/18/2012
I think your service and speed is remarkable. Thanks for keeping me informed.
Leon
9/18/2012
I was impressed with the website information available about bike trailers including side by side videos to compare to similar products. On top of that, even though I asked for the free standard shipping, I was impressed to see that I had been upgraded. My product was shipped less than 12 hours after the order was placed!
Mary
9/18/2012
The t-connector that I bought from Etrailer was by far the easiest light connector I have ever installed. Install was as easy as the video showed, and the product works great! Can't wait to tow the boat to the launch now!!!!
Michael
9/18/2012
This process was painless and very efficient. Would definitely purchase from etrailer.com again.
Michael
9/18/2012
Nice selection, fair prices, and my order shipped the same day. Communication was excellent and I was notified as soon as it shipped. It was such an easy buying experience that I am sure I will use them again when I need parts for my trailer build. Thanks for making it so simple!
Nicholas
9/18/2012
I have to say, I'm very impressed with your customer service!! This is the second time I'm ordering from you and will be sure to make it my first stop!
Tim
9/18/2012
Great service. Ordered rollers for my boat trailer, good price and low shipping cost and arived on time. I will order all my trailer parts from etrailer.
Timothy
9/18/2012
I was very pleased with the service and delivery time of the order. I was most impressed with the quality of the junction box. I will definitely be a repeat customer.
Tony
9/18/2012
I've had outstanding help in ordering my hitch and brake control unit. It's also a real plus to be able to directly talk a person when I call. Thanks
Burt
9/17/2012
Otherwise hard to find, and discontinued THULE parts for an older universal flat-top ski/board carrier I use for fishing rods were easy to find and order through etrailer.com. Also, I was able to find individual replacement parts sold separately without needing to order an entire conversion kit which helped save money and not waste parts. Email confirmation had tracking number included and parts were delivered on time and all for a reasonable price. I'm happy with the service and would/will order again.
Carl
9/17/2012
I thought your webpage was great. Easy to find the part I needed and the video on how to install makes install much easier. Thanks.
Cary D
9/17/2012
This is my second time ordering from etrailer.com. They can get the job done. Thanks etrailer.
Danny
9/17/2012
Smooth transaction, shipped quickly. Courteous staff. Part in stock. What else is there?
Eugene
9/17/2012
Great. Good prices, selection, free shipping, no tax. It appears you have the customer service thing down. You were recommended by two friends, one who is an auto broker.
Gary
9/17/2012
Very easy installation of the hitch. Had it on in about 30 mins.
George
9/17/2012
I placed my order this morning and realized I made an error, so I called and got a hold of someone. She handled the order change like a pro! She was very professional and took care of the matter. I wish more places had people working for them like etrailer's reps. Six hours later my order was shipped. This is another reason I always trust ordering from etrailer. Thanks etrailer!
Harry
9/17/2012
Thank you so much. You were very helpful and professional. Businesses need more people like your customer service reps working for them. This is why I always order from etrailer.
Harry
9/17/2012
The online catalog is great, the ordering is painless. Communications on status of order are first class.
James
9/17/2012
Perfect fit, great instructions. Followed them right down to the letter and had it installed in 40 min. Arrived within 3 days of order, great service. Most highly recommended.
Jeffrey
9/17/2012
You seem to be great!
Larry
9/17/2012
Very easy to navigate website. Price was very good, shipping very reasonable and shipped very fast. I would recommend this site to all.
Mark
9/17/2012
Great site, quick shipping.
Matthew
9/17/2012
Very good service, professional, friendly. Top notch
Michael
9/17/2012
Reasonable pricing and fast shipping!
Paul
9/17/2012
Wow is this company fast! I placed an order on Saturday night, a little before 9:00 eastern, I received a nearly immediate order confirmation - which I considered a fairly typical reply, and possibly automated, but quick in any case. Within an hour, another email was received telling me the item was in stock and was being prepared for shipment - and seemed like a real person sent it. I didn't expect this message until Monday morning, so I was pleasantly surprised. Then about 24 hours later, on a Sunday night, I got the next email telling me that my order had been packed and labeled for shipment. I was very pleasantly surprised to learn that my late Saturday PM order would be shipped on Monday. Great service.
Paul
9/17/2012
Your service and questions about bike racks was wonderful. I received my bike rack in one day after the order. Thank you very very much.
Pravin
9/17/2012
Amazing service!! Ordered late on a Saturday, and shipped Sunday afternoon. Best price and service. The only place I'll shop for my trailer needs!
Richard
9/17/2012
You people are really incredible. This morning I ordered disc brakes and assorted supporting parts so I could add brakes to my front axle and change my rear brakes from drum to disc. What an incredible experience it has been shopping at Etrailer.
Robert
9/17/2012
Very happy with ease of locating and ordering the parts and accessories for my truck.
Rodney
9/17/2012
Good. Parts were here in 3 days. Fit well.
Sammie
9/17/2012
My husband and I had been looking for a bike rack to carry our old style Schwinn cruiser bicycles behind my Chevrolet Avalanche. Had purchased one over the the Internet but was totally unsatisfied and returned it. Saw a Swagman bike rack on a SUV in a retail store parking lot of our home town. The SUV owners came out of store while we were looking at the rack and recommended we try you, etrailer.com. Your website was very user friendly and very easy to place our order online. I had a question afterwards, called your 800-number and Jason answered my questions and eased my mind.
Sharon
9/17/2012
This is the 6th or 7th trailer wiring project I have done for myself and my son's trailers. I appreciate the quality and availablity of these products.
Stephen
9/17/2012
I ordered this on a Sunday and really did not expect to hear from them till Tuesday. Within 10 minutes Sunday someone sent me a e-mail that my order was received and 15 minutes later it was marked shipped. Super service. Thank you.
Steve
9/17/2012
Excellent customer service. They were friendly, knowledgeable, and the part is on its way.
Todd
9/17/2012
Overall, I am happy with my experience at etrailer.
Tom
9/17/2012
After talking with not only the original trailer manufacturer and countless other vendors, I could not receive any help. Then I ran across etrailer. The customer service was unbelievable. I sent many emails, photographs, and drawings so they could help me find the best option for my trailer. Everyone was incredibly helpful and polite. Needless to say, I ordered the part from them. I then ordered a complete Yakama system for my camper that carries two kayaks. Again, the service was fantastic and prices as low as most but with superior service. It's nice to work with true professionals that care about customer service. Unfortunately that is quite uncommon. I highly recommend etrailer and personally will not shop anywhere else.
Wayne
9/17/2012
All holes aligned and it took me about 30 minutes to install the hitch. I will definitely order from E-trailer again. 5-stars.
Alfred
9/16/2012
Great service!
Bryon
9/16/2012
A well organized outfit where my order was shipped faster than I have ever experienced before. Just amazing. Their communication is thorough, and the prices including shipping are great. So givem your business their quality operation deserves it. You will not be disappointed.
J. Duncan
9/16/2012
Excellent service. Was told by a local Thule dealer parts were no longer available. You shipped all in a timely way, I installed, every thing functioned perfectly.
James
9/16/2012
Quick and efficient service. We got our order within a few days. We put it together and we are looking forward to our first trip with our bikes on the back of our vehicle.
Jim
9/16/2012
Ordered a part on Tues, arrived Fri., can't beat that.
Nicholas
9/16/2012
Thank You. I do a lot of shopping on the internet. Through those experiences I've learned that Customer Service is as important as price. Everyone claims that they offer excellent customer service and support. Some do offer good customer service and support, but it is a rarity to find anyone that really offers excellent support and service. Your company does that and has great price too. Recently, I purchased a master cylinder for an actuator. I wasn't quite sure which was what I needed and your representative helped me and before I could blink my order was processed. Today I called because I'm considering changing my boat trailer brakes from drum to disc. The kits didn't include bearings and the bearing kits didn't have the right seal for my axle. When I called, your representative quickly found the seals necessary and quickly sent me an e-mail identifying them. In the next few days I expect to purchase the brakes, bearings, master cylinder actuator and other associated parts and you can count on me buying them from your company. Obviously I will pass on this excellent experience to my friends and members of my fishing/boating organization.
Robert
9/16/2012
They have the lowest prices around. I will keep shopping here. It beats driving around town trying to look for parts that they end up having to order for you anyway!!! You call, place the order, and a few days later you have it!
Andrew
9/15/2012
Thus far the selection was great, the prices were the best and service has been awesome! Thanks!
George
9/15/2012
Overall very good experience. It was nice to have a heads-up e-mail to say that the order was shipped. It was also super nice to have the free shipping of 5-7 business days upgraded to 3-5 day express shipping free of charge.
Maxim
9/15/2012
The online and email follow-up experiences have been excellent. Site easy to use and processing service expedited.
Michael
9/15/2012
Navigation of the webpage to find my item was very easy. Shipping was prompt and delivery within the advertised time frame. The price offered was also competitive with others. I would definitely go back to the site to purchase again if needed.
Peter
9/15/2012
Fantastic product. Installed, with a buddy, in about 45 minutes.
Thomas
9/15/2012
Good service and honest.
Abel
9/14/2012
Item exactly as described, just what I wanted. Great communication!!
Clyde
9/14/2012
Excellent inventory. Free shipping. My order was even shipped the same day. Prices are the best I have seen on the web.
Coburn
9/14/2012
Excellent service as always.
Don
9/14/2012
Reasonabe prices, good products and quick, simple shipping. Looking forward to my next etrailer purchase. Thanks for the help.
Glen
9/14/2012
Looks great! Was very easy to install: maybe 25 minutes. Used floor jack to support, so one person could install. Shipping time was awesome, they actually shipped faster than what I requested.
Kathie
9/14/2012
Excellent!
Neil
9/14/2012
The rep was extremely helpful and knowledgable in answering my technical questions. The ordering process was quite simple.
Rancy
9/14/2012
Parts arrived and are right! Etrailer.com is hands down the best trailer parts site around. Thank you.
Richard
9/14/2012
Fast and professional. Thank you!
Rick
9/14/2012
Great place to do business, several E-mails telling me they got my order, it has been shipped, it should arrive soon. Would buy from this company again. Great experience.
Scott
9/14/2012
Thanks for such a great transaction. Service like this is why I keep coming back and is also why I have told a dozen or so friends where I buy anything to do with towing! Always the best prices and it shows up at my door in a day or two…hard to beat. Many thanks!
Sean
9/14/2012
The person I spoke to was knowledgable and helpful. I hope the installation goes as easy as the video makes it look.
Andrew
9/13/2012
Shopping was easy. When I had a question about the specs on an item, I used your email contact feature and had a response within hours. That helped me make the decision which product to order. I like doing business with you and will choose you first for my trailer needs.
Craig
9/13/2012
It's a easy site for bying what you look for. It's perfect like that!!!
Francois
9/13/2012
I appreciate your promptness in filling this order. It is a pleasure to order from your company.
James
9/13/2012
Really fast shipping and an awesome tracking type map thingy that blew me away.
James
9/13/2012
Very easy to order from the web, and delivery was very quick. Thanks a lot.
Jeffrey S.
9/13/2012
Service as excellent as yours is very rare these days. I have used etrailer before and I will use you again for a much larger order. Thank you.
John
9/13/2012
That has to be one of the easiest shopping experiences ever. Fastest shipping ever. Ordered one day, got the next. A+
Joseph
9/13/2012
Great company to do business with. Got the right parts for a good price, and good product.
Jr
9/13/2012
90 mins from order to shipped. Not too shabby.
Larry
9/13/2012
I would highly recommend buying from this website. I ordered a ladder on Thursday with regular ground transportation delivery and they bumped me up to expedited without my asking and the ladder arrived in perfect condition on Friday. They emailed me every step of the way from confirmation of my order to when it was packed for shipping and when it was picked up along with a tracking number. Great customer device. I will definitely buy from etrailer again. Plus -excellent competitive pricing!
Patricia
9/13/2012
This order the same as before. Easy ordering process, fast notification, fast shipping, and fast order tracking. I plan to return when other items are needed.
Randall
9/13/2012
Customer service was the best you can get. The website was easy to navigate.
Ronald
9/13/2012
I just do not know how it could have been any better, unless you had came here and put it on for that price!
Terry Free
9/13/2012
Great to deal with. Quick ship and product is exactly as described.
Tom
9/13/2012
This is my first time to do business with etrailer. It won't be the last. Thanks
Al
9/12/2012
Very easy to navigate website and find various products. Ordering and shipping went without a hitch no pun intended.
Alan
9/12/2012
It was easy for online orders. I was very satisfeid with customer service and would recommend them to anyone.
Brian
9/12/2012
Perfect.
Charles
9/12/2012
My experience with etrailer has been absolutely wonderful. I love the fact that you have videos of the products so that you can compare and really see what you are getting. It helped me make my decision on a bike carrier. The order process itself was easy and the service was excellent. I had opted for standard shipping and etrailer upgraded my shipping and kept me posted on the status of the order up until it delivered and they confirmed that the order delivered before I knew that it had delivered. I will be ordering from etrailer again!
Christine
9/12/2012
Ordering from etrailer was very easy and simple. Found what I was looking for quickly. The website is user friendly and laid out extremely well. Received my verification emails with contact numbers incase I had any questions followed by a tracking number. This is a great business/website and I will be using etrailer anytime I need an item they carry!
Corey
9/12/2012
I got excellent help answering my questions, then taking my order. Overall, experience was better dealing with you folks than many others. Thanks!!!!
Dominic
9/12/2012
Very professional and courteous. Excellent service. Had everything I ordered in stock.
Donald
9/12/2012
Your people were very helpful with my ordering of the parts for my 99 chevy. I even had to call back and change part of my order due to my fault and it was no problem. Thanks so much for your help.
Gene
9/12/2012
I was amazed by how quickly the order was shipped and received. Also, how easy it was to install. The hardest part was cleaning out holes in vehicle. Also, a very sturdy product. Very pleased with product, also moderately priced. Will do repeat business.
John
9/12/2012
You have been most helpful and we truly appreciate that!
Kelly
9/12/2012
Excellent service, pricing selection and follow up.
Lynn
9/12/2012
This is a first for me, ordering a 5th wheel hitch can be a issue but the folks at etrailer walked me through the many differant hitches, ended up to be only one that fit my 2012 F350 8 ft bed with factory set up in the bed.
Mike
9/12/2012
Good product,Very fast shipping. I installed it in 15 min. It looks great. Thank you.
Richard
9/12/2012
Fast shipping. Excellent service.
Steve
9/12/2012
Fastest service and delivery I have ever encountered!!!! This is what great service is all about. Selected the standard ground delivery 5-7 days, at no extra cost they up graded the delivery. I ordered the product on a Monday, had it in my hands on Wedensday!! The item I ordered is well made and heavy duty. I will recommend and order from etrailer in the future. Thank you
Steve
9/12/2012
Fast and easy, fast shipping, thanks!
Tim
9/12/2012
Great service!!
Allan
9/11/2012
Fantastic as usual! I have ordered in the past, and all parts have been perfect! I will order from etrailer anytime I need trailer parts in the future!
Bentley
9/11/2012
The seals were as advertised. Super service.
Carleton
9/11/2012
You guys processed my order for shipment in 5 hrs and 42 minutes? Now I know exactly where to refer people! Holy Cow!
Deanna
9/11/2012
I really appreciate all of your help and updates on the status of the order. Your customer service is outstanding.
Edward
9/11/2012
I came across the etrailer website by searching the internet for assistance with wiring for my tow vehicle behind my RV. Etrailer.com provided some very useful diagrams and how-to videos. When I asked Customer Service some questions via email for my particular application, they provided answers as well as suggesting some of their products. I had already purchased most of what I needed for the wiring project, but still needed to get two diodes. It was cheaper to order the suggested kit from etrailer and return the parts I had purchased elsewhere. Thanks to all of the etrailer personnel who helped me.
Gary
9/11/2012
Placed my order and received immediate feedback and almost instant shipping. So far, well above normal service. I'm already impressed! Can't wait to get my hitch and install it. 5 Stars so far!!
Jerry
9/11/2012
Very easy to identify what I needed. The ordering process was fast and felt safe. I could see checking here first for parts for my trailer.
Jim
9/11/2012
Just ordered my part about 1 hour ago and it has already shipped. So far, so good. Hopefully it will be here soon. Thanks!
Kenyon
9/11/2012
Excellent service and fast shipping.
Kevin
9/11/2012
Great, the salesperson was outstanding!
Paul
9/11/2012
Ordering was simple - rep was efficient - shipping was done in less than 12 hours. So far so good!
Richard
9/11/2012
2nd purchase. Great people, knowledge, fast shipping same day. Bookmarked for future.
Robert
9/11/2012
I have used etrailer a few times and always get a good price and excellent customer service. Thanks again!
Roland
9/11/2012
Looking forward to doing business with etrailer again.
Tom
9/11/2012
I have purchased from etrailer before. I have been very pleased with your customer service skills. The website is excellent. You have excellent communcations as well.
William
9/11/2012
Just what I wanted at half the price.This was a first time order. I was very pleased with how smooth it went. Thanks!
William
9/11/2012
Order was placed with a very nice salesperson. It was confirmed & shipped within minutes of placing order. Never ordered anything that went so smooooth!!
Allen
9/10/2012
Product shipped quickly as orderd. Good job.
Andy
9/10/2012
Excellent customer service, the people I spoke with were very helpful, patient and I must say the best in the business by far. Keep up the good work.
Blossom
9/10/2012
Very good service, very polite lady on the phone.
Brent
9/10/2012
First time customer at eTrailer & customer ordering phone service was some of the best I've experienced. My phone customer service agent was very knowledgeable on several products i asked questions on. Order was stock items & shipped withing a few hours of my phone order. Excellent serivce so far.
Bruce
9/10/2012
Great commnication & great service. Thanks!
D M
9/10/2012
Your service has been great. Thank you much.
Eberhard
9/10/2012
These guys are awesome! Adjustable hitch was exactly as advertised and even arrived 3 days sooner than promised. Plenty of status emails to keep me posted. I am a customer for life.
Fabian
9/10/2012
Your shipping was fast, the hitch fit perfectly per instructions, would highly recommend your product and company, thanks!
Gary
9/10/2012
I have purchased from eTrailer before. I had a positive experience with this purchase. Now I am waiting for my order.
James
9/10/2012
etrailer offers quality products at reasonable prices. Shipping is fast and customer service is friendly, efficient, and concerned about customer satisfation.
John
9/10/2012
Excellent experience and really appreciated the upgraded shipping!
John
9/10/2012
The videos presented are excellent and very useful for the installation of each piece they sell.
Jorge
9/10/2012
Etrailer is one of the easiest and most informative sites I`ve ever used. And then they upgraded my already free shipping at no cost. I will recommend them to everyone I know. Thanks, guys!
Kim
9/10/2012
etrailer did a great job - easy to use and comprehensive website with everything you need.
Marc
9/10/2012
Selection and prices very good. Ordering was easy. Fast notification of order being received. Quick shipping.
Mitchell
9/10/2012
Ordered air vent cover on Tuesday received on Friday very fast delivery time. I installed it in less than 30 minutes. Item was just what I needed and was a perfect fit. The rep was very nice and helpful when I made my order. Have already recommended etrailer.com to others.
Randall
9/10/2012
I order a master cyclinder for my trailer on Monday and had it here by Friday, that was great. The part worked and I did recommend you guys to my friend already. Thanks Again
Richard
9/10/2012
The hitch bolted right up with no issues.
Stanley
9/10/2012
Absolutely the best service I ever seen.
Alex
9/9/2012
It's Sunday what a great experience with etrailer. Ordered, confirmed, and shipped the same day, Sunday. Thanks a lot, looking forward to using you in the future if needed.
Bill
9/9/2012
Great experience. The rep was very helpful, patient, and understood the products well! Additionally products were discounted when I showed him a lesser price on a competitors website. Thanks again!
Charles
9/9/2012
I ordered a trailer wiring harness for my 2005 Toyota Tundra long box regular cab with OEM wiring. Part by Tow-Ready was a perfect fit and was it was simple to replace the original. Thank you very much!
Don
9/9/2012
Very pleased so far. Have not received product yet. It has just been shipped.
Galen
9/9/2012
I would order again from etrailer. Good communication with me as a customer keeping me up to date on the status of my purchase.
Stephen
9/9/2012
Great experience and great price. They even managed to upgrade the shipping at no additional cost. Highly recommend.
Tim
9/9/2012
The order process was sImple and quick. Immediate confirmation response reinforced the positive experience. Unexpected priority was assigned to the shipping which further enhanced the whole experience. Definite recommend and return experience.
Tobe
9/9/2012
etrailer.com knocks it out of the park every time. Excellent communication price and service. Fast shipping!
Dana
9/8/2012
The ordering process and shipping information is very customer friendly.
Daniel
9/8/2012
Excellent service. During my phoned in order, the rep was knowledgeable and flexible in helping me find the right fender size. The follow up etrailer emails and tracking system are transparent and provide an easy to link to UPS. First class.
Dick
9/8/2012
Great service - shipped even sooner than anticipated. Both products we ordered were quality items, exactly as advertised. Class III Hidden Hitch and a Swagman XC 2 bike rack The videos on the website were very informative & helpful - no hidden surprises.
Jan
9/8/2012
Simply the best place to shop for all your truck and trailer needs.
Mike
9/8/2012
I was able to get all my technical questions answered by the sales representative. My hitch arrived within a few days as promised, and was the easiest one I have ever fitted, everything was correct, the instructions were complete and it fitted perfectly. Thank you for excellent service and competitive pricing.
Paul
9/8/2012
I ordered from etrailer because of the Hidden Hitch price and install video showed how easy it is to install also no drilling, the other real factor was free shipping which saved me some real money. Then, when my order shipped, etrailer actually chose to ship my order by a faster means for free that is exceptional service.
Robert
9/8/2012
So far, so good, processed quickly, gave me upgraded shipping.
Adam
9/7/2012
Easy transaction, quality stuff, quick shipping.
Andrew
9/7/2012
Super fast shipping, nice Product, nice people to deal with.
Blake A
9/7/2012
The range of products and the prices were the best online but everything was overshadowed by the extremely professional and friendly customer service I received during my recent phone order. Etrailer is the first place I'll log on to the next time I have a towing related need!
Brooks
9/7/2012
So far, this company is one of the best I have ever dealt with, keep up the good work.
Edward
9/7/2012
I had a nightmare trying to order these bike rack bands from another on-line company and everything went much smoother with you. Thanks for your accuracy.
Ellen
9/7/2012
Super, fast service and a great price.
Francis
9/7/2012
This is an amazing site! I found everything I needed along with several things I never knew I needed! in one pass to set up my RV, Jeep Cherokee and Honda CRV for oowing all my toys, aquatic and off-road What an incredible selection and the How To videos made the installation of the wiring kits and receiver hitches a breeze. Great prices, prompt and friendly email updates and fast delivery made for a great online shopping experience. Thank you everyone at eTrailer.com for providing me with such an excellent customer service experience.
Graham
9/7/2012
Good service.
Jeff
9/7/2012
Great customer service. Great website. Fast product delivery.
John
9/7/2012
I ordered the hitch extender Tuesday evening. Thanks to a free shipping upgrade made after I placed the order, it was at my house when I got home two days later. I tried it out the next day and will be able to use it this weekend. Tremendous customer service!
John
9/7/2012
Great experience. I ordered the hitch on Wednesday about 5:00 PM and had the hitch at my door on Friday at 11:43 AM on Friday. It took only 30 minutes to install by myself and was exactly as promised. Highly recommend the product and the service.
Joseph
9/7/2012
Perfect!
Joseph
9/7/2012
Very fast service.
Karen
9/7/2012
The rep went above and beyond to help us, and we truly appreciate all she did.
Kenneth
9/7/2012
Very good company to work with, very fast shipping and just as I ordered.
Kevin
9/7/2012
Really fast service, unbelieveable. I can not believe they shipped my items so fast.
Lawrence
9/7/2012
Great customer service! pointed me to the exact spot I needed to be, to get the part I needed. Thanks!
Lee
9/7/2012
Talk about an easy to use website and great service, I found it here at etrailer. I really like the video for installation. Thanks also to the rapid shipping
Lorenz
9/7/2012
I've used etrailer twice now and will many times in the future I'm sure. The service, product quality, and delivery time is simply fantastic. I don't know of another vendor that can compare.
Michael
9/7/2012
The customer service was great!!
Stacy
9/7/2012
As always, quick delivery at good pricing. Keeps me coming back.
Thomas
9/7/2012
This is the first time dealing with e-trailer and I am completely satisfied with their service & products. They even bumped up the shipping priority @ no extra cost! Having retired after being an Auto Tech for 40 years I took a little bit longer than I should have, but since I wasn’t working flat-rate I didn’t need to rush. An extra pair of hands would have really helped lifting the hitch up into place, but I settled for a pair of floor jacks to hold the weight until I had the bolts started. Everything works, now to take the car out & see how it does with the trailer. GREAT PRODUCTS & SERVICE
Chris
9/6/2012
Fast Shipping, great service. Remember to check your spam box so you get your order details invoice, shipping info, etc.
Christopher
9/6/2012
Wow - eTrailer is super! They had my rack in stock at a great price. Shipped it ahead of schedule and were super communicative! Thank you - Kids are super excited to get on their bikes a few days earlier and by the weekend now.
Client - Jill
9/6/2012
Item was exactly as ordered, in great packaging with quick delivery at low cost.
Dave
9/6/2012
Etrailer.com is a very professional company on several fronts: Pricing is highly competitive for products. Communications are excellent for both email and phone. I would highly recommend Etrailer.com for any hitch projects.
George
9/6/2012
Got it and installed it in approx 30 min. I'm 64 with bad knees and heart problems and my wife is 63 and we installed the hitch in 30 min. Great product.
James
9/6/2012
First I read many of the comments offered about the installation process. I admit I was concerned. But I must lead a charmed life. After opening the box and checking the hitch, I proceeded with a rapid and flawless one person installation. Total time 45 min. Holes lined up perfectly, muffler cleared with no alteration at all. I am so satisfied!!!
John
9/6/2012
I think that if and when the products arrive and they all fit I would say that your company is very good and I would recommend it to all my friends.
John
9/6/2012
It was nice that packages are available IE: brake controller with Cable to connect to existing connector on my Dodge Ram. Not a lot of searching has to be done. My order was being shipped within 4 hrs of my order entry, and shipping was upgraded.
John
9/6/2012
Very nice to deal with.
John
9/6/2012
I ordered a replacement tail light for my trailer, to replace a broken one. I ordered it about 9am and by 11 am that same day, I received an email that it had shipped already and had a tracking number for me. They also had any type of light that you might need. It was a pleasure to do businees with a company like this.
John E.
9/6/2012
Great store. Fast shipping, tons of items to choose from!
Kathy
9/6/2012
Very happy with softride bike carrier. It works great and handles a 29 bike with no problem along with a mountain bike for the wife. Very easy to install. Tongue length on carrier worked perfect with 2 hidden hitch installed on my 2011 Subaru Outback, no extensions required!! Etrailer's personnel were wonderful with working out some return issues of equipment I thought I would need for the installation but did not need! Definitely will use Etrailer in the future for future needs!
Marc
9/6/2012
I would not buy any trailer stuff from anybody but etrailer. Fast shipping. Great price. Never had any problems.
Paul
9/6/2012
Your customer service agent is perhaps the brighest star in customer service that I have dealt with in the past 10 years of making a purchase over the phone. She was BEYOND helpful. I wasn't sure if the New England Patriots tow-hitch cover I ordered would fit becase it was size adaptable to two different sizes. She told me she would find the part and call me back the next day to confirm the specs. That was on Saturday of Labor Day weekend. She didnt call back the next day. She called me back in a 1/2 hour later with the answer. She took the time to pull the item from stock and it was the last one, find out how it the piece adapted and put to rest any concern I had. She went far, I mean way far beyond what I expected. She's fantastic, and pleasant. And no, I don't know her and she's not a relative. Please thank her for me, although she probably wouldn't remember. Kudos.
Tony
9/6/2012
Looks nice and makes my trailer look awesome.
Wayne
9/6/2012
Very quick and easy finding what I needed. Pricing was very good compared to others I looked at. My item shipped quickly. Very pleased with the site and I will use it again.
William
9/6/2012
Finding what I needed and ordering was easy. Follow-up order confirmation and shipping was prompt. Product was good quality.
Bill
9/5/2012
Excellent experience dealing with etrailer.com. Salesperson on the phone was professional and very helpful. I ordered roof racks on Sunday and had them on Thursday, very fast. 100% satisfied!
Bruce
9/5/2012
My order shipped the same day I ordered and everything was there. I will use etrailer.com again for sure.
Dave
9/5/2012
I was more than satisfied with my experience with etrailer.com. I was looking for replacement part and the customer service rep answered all of my questions. When she didn't have an answer she immediately found it by calling Thule directly. I will definitely return to etrailer.com for any future needs.
Ellen
9/5/2012
A+ customer service. Better quality and prices than I found at the national wholesale/membership stores. My shipping was automatically upgraded and my order arrived sooner than expected. In general, I'm wary of shopping online, but I will remain a confident and loyal customer. Thanks for exceeding my expectations.
Frank
9/5/2012
Best price, great service, exceptionally fast shipping.
Jimmy
9/5/2012
I thought that etrailer.com was very informative and easy to use.
Kelly
9/5/2012
Very friendly and helpful.
Marvin
9/5/2012
Wow, so fast! Really nice communication! Would buy again, thanks!
Olivier
9/5/2012
Yakima Straps worked as expected on my Rhode Gear bike rack.
Paul
9/5/2012
Simple and quick. The way e-commerce should be.
Robert
9/5/2012
This is my first order over the phone and the lady answered my questions and took my order quickly and with courtesy. I've bought online before here before so I expected good service. The prices are good and shipping is fast. Great place to do business.
William
9/5/2012
Very good service. They keep you informed on your order from start to finish.
Carolyn
9/4/2012
Fast shipping!! Great Price!!
Charles
9/4/2012
I like the web site. Easy to find what was needed to finish adding electric brakes to my truck. Prices are reasonable and fair. Plus the videos on how to do a install are awesome. Makes it easy for one to do it themself.
Diane
9/4/2012
Great selection, nearly unbeatable prices, everything I need is always in stock and prompt shipping. The packaging is always annoying to open, which means it's very well done.
Dmitry
9/4/2012
Very fast shipping as usual, looks well made for the price.
Fred
9/4/2012
Outstanding customer support.
Fredly
9/4/2012
Not every e-sale site has exactly what you want or need at the price that you want to pay. In this instance, you guys had a selection of quality name-brand merchandise to choose from. I didn't have to settle for sub-par stuff just to get a decent deal. Your prices were very competitive, especially considering that these are quality items, shipping was free, not so elsewhere, I got an immediate customer service reply with an actual living person's name included. It's hard to beat any of that. I've also gotten constant updates regarding shipping etc. that doesn't always happen with other sites. I'm old and wise. I'll shop here FIRST from this point forward, as you've proven to me that you are the bar that others need to meet.
Gerald
9/4/2012
In the first few hours after placing the order, a rather an amazing response, letting me know via emails that the order had been received, shipped, and tracking info provided, on Labor Day no less! Should be able to track tomorrow. So far, so very good!
Irving
9/4/2012
Great product for a great price, and fast shipping!! The rep did an excellent job of taking care of my order and requests. Thank You!
Jeff
9/4/2012
Good price, quick, cheap shipping.
Jim
9/4/2012
Product was better than I expected and shipping and communication was excellent! Will recommend to others. Thank you.
John
9/4/2012
Received confirmation that item was in stock almost right after I placed the order and shipped not long after and I ordered mid afternoon. Great communication.
Kyle
9/4/2012
Ordering experience excellent. Will say more after order is received and inspected.
Larry
9/4/2012
What a great company and great people to deal with! Fast confirmation of my order, fast shipped and immediate notification, great price and great product! Arrived in good condition as scheduled. Easy to assemble. Works great.
Michael E
9/4/2012
Excellent experience! Love ease of shopping! Love selection! Love prices! I'll be back! In addition, my shipping was upgraded by them at no extra charge to me! Wow!
Peter
9/4/2012
Terrific service, I could not ask for anything better!
Richard
9/4/2012
Your service is fast with same day shipping. I cannot remember any service superior to yours, or concern on quality and customer satisfaction.
Richard
9/4/2012
This is not my first time buying from etrailer, and it surely won't be the last. This time it was for some vents. The site is very easy to navigate and find what you want with good descriptions and photos. The pricing is also very affordable and the service is great.
Roger
9/4/2012
Excellent service, fast delivery, item as described, and perfect fit, great price and excellent communications. Super transaction, hightly recommend this retailer.
Ruffin
9/4/2012
The sales associate was polite, patient, and informative. He answered all my questions. I plan to use etrailer in the future.
Swannie
9/4/2012
Excellent, excellent, excellent! Great price, fast shipping. Item fit and installed easily.
Walter
9/4/2012
Smooth easy transaction, hardware arrived on time and was as described.
Bill
9/3/2012
Ordering my hitch from etrailer.com was a pleasant expierience. I was already happy with the price and free shipping, and then learning that I recieved upgraded shipping for no additional cost was a bonus. Thank You.
Chris
9/3/2012
Love the personal responses with phone numbers to call back. I'd be willing to bet there's even a live person on the other end. With the fast and courteous service though there is no need to call them other than to say thank you!!! Been a pleasure doing business with you.
Dale
9/3/2012
I think you are doing an excellent job and will tell my freinds and family about your web site.
Eugene
9/3/2012
Your site is very easy to use and your response to orders is extremely efficient.
Gary
9/3/2012
Excellent service and knowledgable people to work with. Etrailer was very helpful in giving me ideas and solutions for my purchase. I would highly recommend this site to everyone.
Octavio
9/3/2012
Very easy to use and find things I could not find locally.
Patrick J.
9/3/2012
Order shipped same day. Very efficient.
Robert
9/3/2012
I would surely order from you in the future. And thanks for the fast shipping. It was easy using your site to find what I wanted. And I liked the videos of the product I purchased. That way I could see how to install it myself. Very helpful!!
Thomas
9/3/2012
I was very impressed with the service I received from the folks at E-trailer. I received a call only moments after putting the order in on line due to an error I made in the order form. Everything was straightened out and my purchase shipped and arrived on time just as promised. I am happy with the product and will certainly look to E-Trailer for any future needs. I will also, actually I already have, recommended you to friends. Thanks for the great shopping experience.
Tom
9/3/2012
The rep was very helpful, got the info I needed.
Alan H
9/2/2012
We were so pleased with the excellent service we received that we decided to purchase a bike rack for our new hitch we just purchased. Fast, seamless, and email follow up your customer service is outstanding. Thank you. I would highly recommend etrailer.com to my friends and family.
Bonnie
9/2/2012
My shopping experience was excellent. Didn't know I would be able to find the straps for my bike rack for a reasonable price with shipping. Glad I found your site.
Carolyn
9/2/2012
Thank you! I was very pleased with the speedy service we received with our last order and look forward to getting this item even sooner than we expected! I will definitely put out the word that yours is a great company to do business with! Thanks.
Colleen
9/2/2012
Great service. I ordered the part and it arrived two days earlier than expected.
Ernest
9/2/2012
Very quick service. Trailer hitch arrived when promised and shipping was free. The Curt hitch bolted on easily. The instructions were clear. We completed the installation in less than 45 minutes. Very nice looking. Fits perfectly. Thank you very much.
James
9/2/2012
Over the years I have purchased 3 class III hitches. All 3 have installed within 30 minutes! The shipping have been fast. Today I order my 4th hitch and can expect the same!
Kenneth
9/2/2012
Great ion of hitches and hardware. The how-to videos are what sold me, also my entire order was in stock and immediately shipped for a great turnaround. Will use etrailer for other items in future.
Steven
9/2/2012
Everything works like a charm. Fast and simple delivery and hook up. Thanks!
David
9/1/2012
Excellent service, fast shipping.
Denny
9/1/2012
I was extremely pleased with my purchase from etrailer.com. The information and videos on their site made it easy to choose the hitch and wiring harness I needed for our new 2012 Honda Odyssey. Soon after I submitted the order, I was pleasantly surprised to receive notification that my shipping had been upgraded to 3-5 day express shipping. I received the hitch and wiring harness in 3 days. The items arrived in great condition and all parts were present. The included instructions made installing the hitch and harness a breeze. Etrailer.com will be my first online stop for towing supplies in the future.
Mike
9/1/2012
Easy ordering and quick fulfillment of order. Happy so far with etrailer pricing and order processing.
Robert
9/1/2012
Between their instructional video and printed instructions, installing this hitch on my Lincoln MKZ was easy and straight forward. They upgraded my shipping free of charge without any additional charge and without me asking for it. This is a top notch web site with 5 star services.
Steve
9/1/2012
I was my first ordering from this company and I felt right at home. The rep was very nice taking my order and every thing I need I will call E-Trailer. I was very pleased.
Delton
8/31/2012
I had a very good experience with etrailer. Needed new tow bar base plate for a new car. They had it at a good price and got it to me quickly. I'll be back for my next trailering/towing needs.
Douglas
8/31/2012
Great experience.
Ed
8/31/2012
I had ordered a trailer hitch for my 2012 Hyundai Elantra. I put the order in on a Monday late morning and paid for Priority Mail. It arrived in the mail the next day at 4pm with their compliments!
Erika
8/31/2012
I recommend a lady who works in customer service. So far, she's done everything but wire the truck, and she's been pleasant while handling it all. What nice people!
John
8/31/2012
Love the website. Tons of good info, and easy to use. Very important to a Neanderthal like me, with minimal computer skills! Communication with etrailer.com was absolutely incredible. I had three emails the very first day I ordered my hitch and wiring harness. Shipped that day, even though I ordered it late in the day. The videos were very helpful. Saved a bunch of money doing it myself, you wouldn’t believe how much the local hitch store wanted!
John
8/31/2012
The scissor jacks only took about 5 minutes to install, and I got the product in two days. Excellent service and follow up from etrailer. I will buy whatever I can from you in the future, and know that the quality will be good. I will also tell all my camper friends. Thanks for all your help
Larry
8/31/2012
Everything was easy to find on the website and the video instructions were very informative. They were able to upgrade my shipping from Standard to 3-5 Day Express at no additional cost to me. They really look out for their customers. I would definitely recommend this site to others.
Mark
8/31/2012
Great service and quick shipping - looking forward in trying out the control on my tundra.
Michael
8/31/2012
Very good, I appreciate the confirmation emails, you guys are awesome!
Michael
8/31/2012
The rep was very helpful. We found the part and instructions for it, amd completed the order. She was frendly and helpful. Thanks.
Ralph
8/31/2012
I could not be happier with the product and buying from etrailer.com. The best!
Tom
8/31/2012
Ordering the product was easy and the time it took to order the product and have it shipped out was amazing!!! It looks as if this will fit the bill nicely. Thank you.
Tony
8/31/2012
The response time is amazing. Excellent service!
Caleb
8/30/2012
Wow, very nice clear speaking operator took my order. Processed credit card and complete in just a couple minutes. Checked e-mails and with-in 1 hour already shipped. 100% satisfied. Thank you!
Dan
8/30/2012
My phone purchase was great. The rep was very helpfull and new about the parts that I was purchasing. I have been shopping around and etrailer beat all my local and online dealers that I researched. Thank you!!!
David
8/30/2012
I was surprised how fast it took to get my order taken care of.
Donald
8/30/2012
First time ordering from etrailer, seems to have excellent service. I'm glad I found you on the website. I am sure I will be needing tailer parts etc in the future.
Douglas
8/30/2012
Great Experience. Best on-line shopping that I have ever done. Will definitely shop again!
Gary
8/30/2012
Very good product with excellent instructions and efficient handling.
Johnny
8/30/2012
Thank you for the update on my order. Aside from having great products at a fair price, the customer service you folks provide is outstanding! Other companies should learn from your example; I have always been delighted with your organization. I happily advertise etrailer.com to my friends and co-workers.
Mark
8/30/2012
The part I ordered was in stock and shipped within a few hours of placing the order. Excellent e-mail communication kept me informed. I will rate the product later but I suspect it will be fine!
Richard
8/30/2012
Ordering was easy. Confirmation quick. Getting product to shipping company quick. Excellent product at a good price.
Rocky
8/30/2012
I ordered a wiring harness for my 2007 Sprinter Van. I was told that it would be 5-10 days to receive it. I didn't want to spend the extra money for faster shipping, but I got it through the mail in 2 days… Sweet!
Scott
8/30/2012
Fast shipping. Great fit.
Stanley
8/30/2012
Great selection and pricing. Excellent communication from all that handled my order. My order was on my front steps 48 hours after submitting the order online. Every department updated me on my order status from the person receiving the order to the person loading the order on the truck. I am in impressed with their customer skills and will recommend etrailer to everyone! Thank you!
Thomas
8/30/2012
Great service.
Andrew
8/29/2012
Very nice fast and friendly.
Anthony
8/29/2012
Very reasonable and extremely fast shipping, email updates with clear information, and even a personal touch. It's the closest an internet retailer can get to being a store down the street.
Brad
8/29/2012
Service is just great!
Clarence
8/29/2012
I am a first time buyer from etrailer and was very impressed with the service. In particular, the email responses to my questions and then the follow-up after my order was placed. I would definitely recommend etrailer to a friend!!
Darryl
8/29/2012
The online site is easy to navigate. The response from etrailer was very fast & informative, with good follow-up. The order arrived quickly & as ordered. The experience was positive. I would use their service again!
Garrett
8/29/2012
etrailer.com is great. I watched a video on how to wire up my motorhome for electric brakes. I then ordered the items I needed and within minutes I had a confirmation email from them. Now here is the great part. Within 2 hours I got an email that my items have shipped and etrailer.com upgraded my shipping to 3 days. This is the best online service I have ever had. Great Company.
Gregory
8/29/2012
I like the installation videos. I passed up other websites because couldn’t check-out items, cumbersome, cumbersome, prices hidden, etc. Also, thanks for the shipping/tracking info
James
8/29/2012
Etrailer was a excellent buying experience. Everyone there handled my purchase with top notch care! I'm currently looking for my next purchase!
Thanks!
Janelle
8/29/2012
Ordered the product at 5:00 PM on Monday and it was at my house when I arrived at 3:30 PM on Wednesday. Wow. Great service!
Lenord
8/29/2012
I have shopped E-Trailer in the past, the have been very fast and I have no complaints. I will shop them again.
Manis
8/29/2012
What an awesome and pleasurable company to deal with. I have purchased everything for my 2 trailers from eTrailer. Great products and better prices. Shipping. There is no one faster. Communications. They keep me in touch every step of the way. Without a doubt, will do business with them again. Recommend to everyone.
Rachel
8/29/2012
So far my experience has been very good.
Robert
8/29/2012
Very easy and smooth transaction.Tutorials and videos are great.
William
8/29/2012
Very fast shipping from order time. This is great. Will recommend to anyone who needs parts.
William
8/29/2012
Great service, fast shipping. Upgraded my shipping to priority with no additional cost. This is how shopping on the internet should be.
Aaron
8/28/2012
This is truly accessory buying at its easiest. Great price, great service and a great fit. Thanks etrailer.
Brian
8/28/2012
I was planning a very special anniversary camping trip and needed tires. I didn't realize the lead time and thought for sure I wasn’t going to make the trip They arrived in time to let me make this very special camping trip. I would recommend them to anyone.
Chris
8/28/2012
The web site is very easy to find things you need. The prices are the best and they ship very fast. Plenty of assistance, and help available.
Christopher
8/28/2012
Fast shipping. Great communication.
Darrell
8/28/2012
Very good customer service. Emails sent for receipt of order, shipping and delivery confirmations. Part was received quickly and was exactly what I needed.
Dave
8/28/2012
Just received my Sherline tongue weight scale. The instruction booklet was very well detailed. The scale is very easy to use and worked perfectly. Well worth the investment.
David
8/28/2012
This was a great experience. Customer service was a big help. I will be buying from etrailer again.
Dink
8/28/2012
Wasn't sure what bracket and tow hitch I needed for my VW Passat so I wrote and asked. Got a quick answer and they even took the time to give me the part #s I needed to order. Ordered and the parts arrived promptly. Very easy to buy here and will use them again if the need arises. Thanks for all the help.
Douglas
8/28/2012
Works great for 09 Dodge Journey and thanks for the fast shipping.
Felix
8/28/2012
Very nice dog food container & bowl assembly excellent communication and fast shipping.
Gary
8/28/2012
Been using Etrailer for a lot of years for my trailer needs. They have always gone the extra mile for me and my needs. Keep it up.
Gilbert Raymond
8/28/2012
You are an excellent company with very good products. Your staff does a wonderful job with us old folks. Thanks for all yor help. I give you all an A+.
Glenn E
8/28/2012
The installation video was informative and happened to be on my make and model truck which should make installation a breeze. The website was easy to navigate and the staff's responsiveness to online orders was very fast!
James
8/28/2012
Great buying experience. Hitch I needed was in stock and shipped quickly and even got a shipping upgrade free! Installation video was fantastic making installing a snap. Highly recommend this company.
Jim
8/28/2012
So far a good experience. I've been kept up to date on my orders progress. I did not realize the depth of products you carry besides trailer parts. I probably would have mad additional purchases to get the free shipping.
John
8/28/2012
Excellent e-shopping experience. Received order days earlier than original estimate with expedited shipping upgrade by etrailer at no additional expense to me. Will be using etrailer in the future for my needs.
Leroy
8/28/2012
Great service, fast delivery!
Linda
8/28/2012
Great experience. They knew just what I needed, and really understood my delivery needs. She walked the order through, and it looks like I'll have the items a day early even. Also, with the the online how to instructions, I've already studied the job, so I know pretty much exactly what to do when the items arrive.
Mark
8/28/2012
I can truthfully say you your company and its reps should have the title of customer servers, it is a pleasure to deal with a group of reps determined to to satisfy customer needs and concerns. You rate 10 stars. Thank You
Oscar E
8/28/2012
Very good service with prompt home arrival. Thanks much.
Ruth
8/28/2012
Not only are the prices reasonable, but they under promise and over deliver, the complete opposite of the general retail industry…glad I dscovered them!
Slate
8/28/2012
I ordered a set of Timbrens for my F150 and they were here in 26 hours. Great smooth transaction. This was the first time I purchased from etrailer but it won't be my last. Thanks.
Timothy
8/28/2012
This is a good site with really help and nice people working there. The woman who helped me was great in helping me the parts I needed and was very quick. I enjoyed talking to her and she followed up with tracking info next day.
Wendell
8/28/2012
Wow! Fantastic service, and on a Sunday!
Aldo
8/27/2012
This is my very first time to order from etrailer & I'm extremely happy with the exceptional, great, and unique customer service!!
Amy
8/27/2012
I was happy with the response that i received to a problem and will place another order soon.
Barry
8/27/2012
The best service I had ever experienced! They sure appreciate and care about their customers to provide the most satisfaction any customer could ever ask for!!
Bryan
8/27/2012
This is a group that takes care of their customers.
Ed
8/27/2012
I like your service keep up the good work!!!
James
8/27/2012
Hitch arrived as promised. Install was quicker than time indicated. I would purchase from etrailer again when the time comes.
Jeff
8/27/2012
Good!
Jim
8/27/2012
Great, I got the standard shipping but they upgraded it to express for free and got it on a truck for me within an hour. Highly recommend.
Kevin
8/27/2012
Received my order in very good time. Thank you. I'll be ordering from you again.
Linda
8/27/2012
Excellent, great selection, easy website! Fast shipping and great communication! Thanks!
Tim
8/27/2012
The ordering was quick. The photos were clear and useful.
William
8/27/2012
Very satisfied!
William
8/27/2012
As with any order online, you have to wonder what the product will be like when it arrives. Not only did it arrive better than expected and in only a couple of days, the hitch fit as if it grew on the truck. Thanks for rapid shipping and the follow-up emails.
Chester
8/26/2012
My order was processed and shipped over the weekend. Directions were clear, but I still watched the video which helped make tings clear. Fit perfectly, even though it is a none standard hitch VW. Time estimate was about correct.
Jane
8/26/2012
Great customer service. I will use etrailer for all my trailer stuff from now on.
Jim
8/26/2012
Was very pleased with the service and the on time delivery.
Karim
8/26/2012
The website how to videos are very well done & explain installations in great detail, asking installation easy. etrailer has something 90% of the companies today don't have, customer service & pleasant sales people. I especially like the emails keeping you up on the status of my order. Keep up the good work!
Lynn
8/26/2012
Can't say enough good things about etrailer.com. I ordered a bike rack on Sunday and they upgraded my order for faster shipping and my order shipped same day. This is my second purchase from etrailer, first was a class three hitch and both times I have been extremely pleased with the service. Great site and great people to deal with. Thanks.
Mel
8/26/2012
Thanks for recognizing the repeat business in your email. This is the third hitch and lighting harness I've ordered in 3 years. It's the first time I've ordered anything beyond that. I'm pretty picky so you guys must be doing something right! Best regards.
Rodney
8/26/2012
My order shipped within one hour after I made the order. On a Saturday no less. Most prompt. Thank you for being so swift.
William
8/26/2012
Dealt with e-trailer on three seperate occasions, items ordered have always been in stock. Orders have been processed and shipped the same day, including weekends!
Andrew
8/25/2012
Great experience! As far as I know etrailer was the only place in the country that had the base plate I was looking for. The phone rep knew exactly what I needed. Very succinct and a pleasure to communicate with.
Dean
8/25/2012
The information given for the hitch I ordered was very good. I was looking for a hitch to pull my travel trailer and etrailer had the info I need. Ordering process was easy too!
Ed
8/25/2012
Exactly what was represented and shipped! Good prices and quick shipping. I would highly recommend this company and will buy from them again!
Eric
8/25/2012
So far so good. Good price. Speedy service. Actually got to deal with real humans when the shipping method needed to be changed.
Harry
8/25/2012
The phone rep was very helpful in listening in what I wanted to accomplish with my project, and was able to find the correct parts I need to do the job.
Joe
8/25/2012
Fast, reliable service. Would highly recommend.
Jon
8/25/2012
This site made it so easy to find a vent cover for my 1985 horse trailer. I really appreciated the descriptions and videos for installation. The purchase was easy and shipping was fast.
Penny
8/25/2012
Great service and follow up!
Peter
8/25/2012
It is always a good feeling to save money. I ordered from E trailer before and stuff shipped quick and arrived in perfect order, and for less again, so why would you shop anywhere else? Also web site is fast and informative. To top it off I found out via an email that they shipped it 3 hours after I ordered it!! You can't beat that. Pleasure doing business with E trailer, and I'm no pushover. Highly recommended!
Rich
8/25/2012
Fast, easy. Everything fit well. The videos were a big help. Thanks
Tony
8/25/2012
Once again very fast delivery. Product was in stock and exactly what I was looking for great job. The only place to look for when you need what you need.
William
8/25/2012
The site and installation video are very helpful. Ordering was a breeze and it shipped about an hour after the order was placed! Looking forward to getting my new hitch installed!
Adam
8/24/2012
It is the second time I bought from etrailer and the experience so far was excellent. No problem to order, quick to deliver. My second order is on the truck and I will certainly buy again with you. For the two orders I do not have any comment on how to improve. Job well done, easy to order and site easy to navigate in.
Andre
8/24/2012
That was the fastest response and shipping I have ever come across. Product was easy to install along with the wiring. Both simple to do. Got my hitch within a few days. Big thumbs up from me. Would recommend this site to everyone.
Brian
8/24/2012
Impressed with how fast it got sent out to ship.
Brock
8/24/2012
Your web site was so easy to use. I found what I was looking for in just a few minutes. Delivery and packaging was excellent received in just 2 days with standard shipping.
David
8/24/2012
I am building some improvements to a flatbed utility trailer purchased from Wheeless Trailers in Springfield, OR and needed some parts. etrailer is Fantastic! They have great selection, great prices, and shipping faster than anyone!!! They are a true gem in the online purchase world! Thank you. And by the way, every email from them has a name of a real person, so you know you are dealing with real people who care about your business.
Denis
8/24/2012
I would recommmend etrailer to anyone thinking about a purchase for any of their trailer or towing needs. They did a top notch job.
James
8/24/2012
WOW! Product arrived less than 24 hours after placing my order. It was exactly the part I needed and its already installed. My weekend getaway is no longer in jeopardy. Thanks etrailer for the amazingly quick turnaround time!
James
8/24/2012
You guys are the best, I have ordered a couple of hitches and wiring kits over the last couple years and the service and price are always great, the best!!!
James
8/24/2012
Very good prices, good selection of parts and prompt shipping, very satisfied with order.
Joe
8/24/2012
Ordering was quick and painless. Processing was very fast with good communication. Shipping quick, Well packaged product as described. Great Experience!
Kai-ping
8/24/2012
Perfect experience, from the website to the 10 min installation. When quality metal is used, parts fit together!
Michael
8/24/2012
This company took care of me, I was not put on hold for ever. A person answered the phone right away, and my hitch was shipped in hours. Outstanding service.
Mike
8/24/2012
Always an extreme pleasure to do business with etrailer.com. Reps are very knowledgeable, plesant and very courteous. I recommend etrailer.com all the time!!!
Richard
8/24/2012
You are the BEST!!! This is the second trailer hitch and electrical harness I have ordered from eTrailer.com, and with both, I've had great customer service, fast shipping, terrific installation instructions and both have fit perfect. Thanks!!!
Richard
8/24/2012
Love your product selections and assistance from your asociates.
Stan
8/24/2012
I found all my parts to rebuild my trailer. The pictures with dimensions made it easy to be sure I was getting the correct parts. Plus the check out was easy and the parts came right to my front door. Save me time and gas. Great site!
Ted
8/24/2012
You had the product I needed, at the right price, with fast delivery all in all, a good experience.
Tom
8/24/2012
Amazing website to buy trailers, variety of choices, reasonable prices, and fast delivery.
Xun
8/24/2012
I ordered a trailer hitch on Tuesday am and received it Wednesday pm. It was all good.
Bill
8/23/2012
Fast shipping, great pricing!
Bryan
8/23/2012
So far everything has work out great. I bought a couple of hitches. Hopefully, everything in that department works out. In regards to delivery, everything showed up ahead of schedule. Keep up the good work!!!
David
8/23/2012
eTrailer has great prices and incredible customer service! The order shipped unbelievably fast and I got immediate notification of both shipment and delivery date. I will definitely order from eTrailer again. Thanks!
Edward
8/23/2012
Great people to deal with. Honest and fast shipping.
Grant
8/23/2012
Very easy to order, I did it on my smart phone. You gave me an upgrade on shipping which really helps me out, thank you. I have already recommended you to some friends.
James
8/23/2012
Always found the site easy to use and the orders have been quickly and correctly filled.
John
8/23/2012
Your customer service is great. The order shipped nearly immediately after I placed it. The carrier is exactly what we wanted.
Kelly
8/23/2012
etrailer is a great place to shop, very efficient shipping and very good pricing. Customer service exceptional - I have recommended you.
Leon
8/23/2012
Your rep was the best! She was kind and very helpful in trying to locate a latch repair kit for my old 1959 mobile great lakes trailer. We did order a couple kits and will see if they will work. Thanks for your understanding and willing to help with my problem. Will stay in touch and let you know how it comes out.
Phil
8/23/2012
As soon I place my order I start to receive accurate information about it. Some that I love is they give you a phone number and e-mail address if you have any questions. Tracking shipments on line shows you a map with origin and destination of your order in details very nice. Thanks very much for your service.
Roberto
8/23/2012
etrailer has treated me very well and has been very prompt sending my orders to me.
Ronald
8/23/2012
Parts as described, great price, same day shipping, quick delivery.
Roy
8/23/2012
Etrailer is awesome!
Ryan
8/23/2012
I like your site, your selection, your prices and your free shipping. I like your customer service both over the phone - the guy last night steered me away from buying the wrong (trailer wiring harness) and support via email. Prompt, courteous service and all the right answers.
Tom
8/23/2012
Awesome! Exceptional service. Thank you
Bob
8/22/2012
Fantastic product, timely shipping and great instructions. Would definitely use etrailer again!
Bret
8/22/2012
You guys are awesome! I've owned a lot of trucks and always add stuff to them. Hitches, brake controllers, lots of stuff. Everything always arrives fast and in good condition. Installation instructions are always right on, and all their stuff fits. Great prices, great products, great service! What else could you want?!
Donald
8/22/2012
Super quick service and reasonable prices! Thanks.
Eric
8/22/2012
This was my first order with etrailer, and I am very impressed with the communication regarding my order. In addition to confirmation that my order was received and whether or not the item was in stock which it was, I also quickly received information about when my item would ship. With many online businesses, it takes many attempts from the buyer to get this information, yet, etrailer proactively provided it. Thank you!
Eric
8/22/2012
Good selection of solid equipment. Most has instructions that are more that adequate for installation and easy to use. Shipping was rapid, this is my 3rd purchase in a year and when I need something else this will be my first stop.
Gene
8/22/2012
Etrailer has to be the coolest place to shop online! Anything and everything you ever wanted and MORE! I wish more web sites and local stores would take on the type of service and prices that I get from Etrailer!!!
James
8/22/2012
Great company to do business with. Great communication after my purchase and also they bumped me up to faster shipment for no extra charge and the price was a lot cheaper than other places I looked.
Jeff
8/22/2012
I put new brakes on my horse trailer from etrailer. They were the bolt right on deal and work great. I also added a new controller from them. Wired right up, easy to set and works great. I would recommend them to everybody!
Jerry
8/22/2012
Fantastic! You people did a great job and I appreciate the effort. This is my second order with your company and both were what I needed and on time.
Jim
8/22/2012
Excellent product. Black plate with Alabama logo looks great on front of my black mini cooper. Now will buy another for black chevy truck. Also, plate very sturdy and will survive auto car wash, unlike regular thin logo plates.
John
8/22/2012
Great prices and even better service. Product was shipped out fast, e-mail notification of order confirmation and shipping were timely, and good follow-up after the sale. I have already recommend etrailer.com to several friends. Very impressive!
John
8/22/2012
Super fast shipping my items were in stock and ready to go showed up a day early. The bike racks are perfect. This product allows me to utilize over half of my truck bed space. Perfect product when your hitch is in use! As always a pleasure doing business!
Jonathan
8/22/2012
I just wanted to say thank you for all of the email updates and for the great product! It arrived last night and is perfect. Thanks again!
Karen
8/22/2012
Great service. Order arrived at my house the next day.
Kent
8/22/2012
It was a real pleasure doing bussiness with e trailer.com very professional and they keep you informed on the product you purchased every step of the way will recommend them without a doubt thanks again
Norman
8/22/2012
Order process was very simple. I was surprised by not only the quick confirmation e-mail but rather with the additional contact by your shipping manager. It made it feel very personal as if I was at the counter of a store.
Paul
8/22/2012
Awesome company with blazing fast service and shipping, and quality products and communication. Highly recommended with no reservations.
Phillip
8/22/2012
Great customer service!
Raymond
8/22/2012
Awesome!
Richard
8/22/2012
Tailgate fits near perfect. Very happy!
Scott E
8/22/2012
Second time I have used etrailer and both times product was exactly what I wanted and arrived faster than expected.
Steven
8/22/2012
My experience in finding the product I wanted on your website, adding them to the cart and the checkout process was very smooth. The communication that I have received since I placed my order has been excellent. Looking forward to receiving my two items.
Tony
8/22/2012
Good place to do business!
Amy
8/21/2012
The product is great, it does just what it says. Easy to install.
Arnold
8/21/2012
The ads were very helpful and ordering was easy. I loved the free shipping, and I was told my order would be going out days sooner than I expected. So far, all is good!
Barbara
8/21/2012
I ordered a Thule roof rack to haul my stand up paddle boards from etrailer. First the website is very imformative with written and video instructions on how to install and use the rack. Once I made my decision and placed my order it was only minutes before I received an e-mail shwing the rack was in stock. A few minutes later I received another e-mail telling me the rack was being shipped along with a tracking number. I would definitely recommend etrailer.com to a friend and will use them again.
Bill
8/21/2012
Never heard of etrailer.com. Searched for 2008 Toyota Highlander trailer hitch and found their video installation guide online. After watching it I ordered their hitch for my Highlander. LOTS less than the dealer wanted and looks really easy to install. Glad I found these guys. Oh yeah, they really shipped FAST! Will get my order the 3rd day after placing order.
Dave
8/21/2012
Incredible customer service online and over the phone. Highly recommend eTrailer.
David
8/21/2012
This is the first time a company has changed the shipping of a product to a faster method at no additional expense just to provide better service! I cant wait to see the trailer hitch. I will be using E-Trailer for my bike rack & more!
Dennis
8/21/2012
I am highly impressed with both, your product offerings and your customer service. In today's world it is hard to find a company that understands the meaning and value of true customer service. I believe I have found that company in etrailer.com. Thanks and I look forward to my next experience with you because I know it will be great.
Donald
8/21/2012
Great service, great price. Delivery was faster than promised.
Fletcher
8/21/2012
Great!
Gerald
8/21/2012
Ordered my hitch on Monday afternoon, and it was delivered to my office the next day. Great customer service, dealing with the phone reps was a breeze and she was knowledgeable about the products she sells and answered all my questions. Product delivered was the product I bought a good thing and came with all instructions and pieces another good thing. I will definitely use etrailer for future purchases.
Jacob
8/21/2012
Great response time!! Great shipping!! Love it and always will order with ya.
Jeff
8/21/2012
Great, Shipping was fast, Came as stated.
Kimberly
8/21/2012
I would DEFINITELY recommend etrailer.com to my friends! This is the second time we have ordered from them and we find their prices most attractive, the service is impeccable, and the quality is outstanding on their products. They are professional, keep the customer updated on all fronts, and strive to deliver the customer service all of us yearn for!!
Marguerite
8/21/2012
Pleasant customer service, easy buying experience, fast shipping, thanks!
Mark
8/21/2012
Everything went very well.
Michael
8/21/2012
I just wanted to express how happy I am with the purchase of the Draw-tite hitch from etrailer. The hitch arrived promptly and in perfect condition. The installation was amazingly easy and it looks great. Another thing I was very impressed with was as soon as it arrived I received the email acknowledging delivery and and gave a number if there was any questions or concerns. I am a field service engineer for robotics used in laboratories and I know what bad service is and what outstanding service is. Thank you and please share my praise with the rest of your group. I will definately be sure to purchase from your company in the future and reccommend you to friends. Thanks.
Michael
8/21/2012
I have bought 3 or 4 hitches from you guys and some other trailer accessories. I have never, not once had to wonder 'Whats going on with my order?' Mostly because I got my order way before I even thought to wonder, and secondly, through the notification e-mails. The hitches all installed without a hitch, kudos to the videos. Overall, top shelf service from tech questions over the phone to quick delivery and quality parts.
Mike
8/21/2012
Products were easy to locate and service was excellent.
Mike
8/21/2012
The experience was quick and simple. The view of the products were clear.
Steven
8/21/2012
I am a very happy customer. Product is what I wanted at a good price. Shipping was very quick - better than I expected. I also appreciated your order tracking system. A very good shopping experience.
Timothy
8/21/2012
This organization is good, real good. Even excellent. Have had several orders filled and shipped rapidly. The installation videos have been right on the money and the products I have bought have been high quality at affordable prices. Keep up the great work.
Walter
8/21/2012
Wow. Faster than expected. Easier than I ever dreamed. One of my BEST online shopping experiences EVER!
B
8/20/2012
The ordering process and shipment tracking has been great.
Bruce
8/20/2012
I think you folks are the very best. I will be back.
Dale
8/20/2012
You are the first link I check with and you always fulfill both the product and service.
George
8/20/2012
5 stars out of 5 excellent all way round.
James
8/20/2012
Great experience working with e-trailer. Fast shipping and part was exactly what was described. I will do business with Etrailer again!
Keith
8/20/2012
Extremely fast shipping! Great customer service!
Shaun
8/20/2012
Great service, knowledgable.
Axel
8/19/2012
Best customer service I have encountered whether online or at a store. You are given a name and status of your order up to delivery. Prices are very competitive.
Brenda
8/19/2012
Great customer service and quick delivery.
James
8/19/2012
Phone order with your customer service rep was outstanding!
Keith
8/19/2012
Outstanding. Other web retailers could take a lesson.
Loren
8/19/2012
Very easy shopping experience and transaction. Item was shipped quickly and arrived before I expected it. Good instructions with the product. Very good buying experience. Would highly recommend earlier.
Richard
8/19/2012
I liked the fast service and the email notification of the shipment.
Wayne C
8/19/2012
Good products.
Clarence
8/18/2012
Always enjoy receiving an order from etrailer.com. Bike rack and hitch were just what I ordered.
Curtis
8/18/2012
Easy transaction, really easy!
David
8/18/2012
Very pleased with the communication.
Don
8/18/2012
So far this has been the fastest no surprises purchase I have ever made on the internet. So I guess that was a surprise. Thank you for your wonderful service.
Gary
8/18/2012
I received really great customer service form the woman on the phone.
John
8/18/2012
Amazing customer service! I have already recommended the site to friends.
Kim
8/18/2012
Thank you. It was great service. I was concerned about finding the right
replacement. You did a good job. I wish all service was still as nice.
Thanks again.
Linda
8/18/2012
Last time I ordered something trailer hitch it was on my doorstep in 3 days, was exactly what I ordered and the price was cheaper that a few other sites I looked at.
Michael
8/18/2012
Great hitch, easy to follow instructions, fast shipping.
Scott
8/18/2012
Awesome service and super fast response and shipping. A++
William
8/18/2012
Great company! Fantastic web site.
William
8/18/2012
So I jumped on the Web to search. After a few minutes I discovered not only do they have what I am looking for but they also offer a competitive brand at less than HALF=WHAT!!! Shipping was perfect as well my total under $15.00. I told you less than half ***** 5 STARS etrailer I will be back
William
8/18/2012
I am in the industry where we only hear from people when something is broke and I am sure that your business is much the same way. I just wanted to send a positive email to you guys. I ordered this hitch on Tuesday and it is delivered to my house today. This is the third one I have ordered from you guys and it seems like every time you exceed expectations. You have done so once again. Thanks so much for the excellent service, you guys have earned a life customer.
Ben
8/17/2012
Extremely helpful and prompt in finding what I wanted. Placed order and received info in a couple of hours that product shipped. Having purchased from you before I am still surprised. With the efficiency of a telephone order. Pleased??!! You betcha!!!!
Dale
8/17/2012
Have bought several products from etrailer.com over the years for different vehicles 2 trailer hitches, 3 different wiring harnesses. Always shipped promptly with good visibility and tracking. The how-to videos saved me a lot of time and effort.
David
8/17/2012
Wow! Ordered on Monday afternoon, it was shipped Tuesday and arrived Friday at my house in Seatlle, I couldn't expect any better using standard shipping. Parts look good quality and pricing was a lot less thsn local parts house. I know where I will get my future parts from!
Erik
8/17/2012
Excellent all around. EZ order - great follow up - timely shipping - parts arrived quickly, and were the right ones. Already installed, and I'm back in business! Good job. Thanks.
Fred
8/17/2012
I was very happy with the assistance given to me by the rep on the phone. He was extremely knowledgeable and helped me pick out exactly the right products for my application. He was also very friendly and made me feel like he really wanted to insure understood my options and made the right choice.
John
8/17/2012
etrailer has the great customer service people. Very helpful and helped me get the correct bike rack for our car. I can't wait to get it and installed, so we can take our bikes on vacation.
Judith
8/17/2012
Great experience large selection of stock backed by experienced staff that take of business in a most efficient manner. Will shop here again.
Richard
8/17/2012
Very easy to order online, order was processed immediately, and shipment was received very quickly. Extremely satisfied.
Richard
8/17/2012
Quick service. Trailer hitch as described for our Subaru.
Richard J
8/17/2012
My experience with e-trailer has been the positively most memorable online, mail order shopping experience ever. The phone service is prompt, the customer service personnel competent, friendly, knowledgeable, efficient, and thorough. I have always felt confident in the support service Ive gotten with each of my two purchases and a number of other purchase related inquiries. I only wish I could thank personally each of the customer service reps, from whom I received help. They're outstanding!
Robert
8/17/2012
Wow. Fast shipping and great product. Impressed.
Russell
8/17/2012
Thank you very much for your good service.
Shawn L
8/17/2012
Hitch and wiring harness fit great. Installation videos are a huge help prior to install, definitely recommend watching them.
Stuart
8/17/2012
Thanks much for your people's quick and courteous response.
Terry
8/17/2012
Easy to navigate around your web page. No issues with selecting the product that I needed. Fair price for the product. Easy check out. I will be buying more from you and recommend you to my friends
Bill
8/16/2012
Delivered fast! The online video was very helpful and the communication was excellent. I am very happy with my purchase and have already installed it on my Nissan Rogue!
Bobbie
8/16/2012
Wow, exceeded my expectations! Immediate response to my order, upgraded my shipping and provided me with a tracking number. Thank you for one of my most pleasurable online shopping experiences.
Chad
8/16/2012
Couldn't be better!
Clyde
8/16/2012
Good price, fast shipping, package arrived undamaged. Good job.
Doug
8/16/2012
I had an excellent shopping experience! I bought a hitch and rack for my 2012 car. They had everything I could think of and ordering it was cake. Shipping was supposed to be free 5-7 day, but they upgraded to 3-5 free of charge! Spectacular! Highly recommended.
Doug
8/16/2012
I was amazed and extremely satisfied. Their communication was excellent, the customer service, outstanding. I would recommend them to anyone and have sent the website to a few of my friends for future needs. Thanks again, I could not be happier.
Doug
8/16/2012
Went with etrailer because of their positive reputation on a website I belong to. Ordering was very simple and shipping very fast. If I ever need any items they carry, rest assured, I'll be ordering from etrailer.
Ernest
8/16/2012
My experience in acquiring a hitch for my Taurus X was simple, fast and made easy.
Frederick
8/16/2012
I received my order. I watched the video for the install on a 2011 Nissan Frountier. I installed the relay in less than 10 min.! Thanks, it was great doing business with etrailer.
John
8/16/2012
Your rep I spoke with is a tremendous asset to etrailer.com. Customer service is superb as always. I've been dealing with etrailer for a long time. It has always fulfilled my needs. Thank you to the entire team. My best wishes!
John
8/16/2012
High quality products and made in the USA, fast shipping took only 4 days and its free s/h. The trailer hitch was really easy to installed take only 25 mins to completed the installation w/ great video online that really help a lot. Way to go etrailer, you guys rock!!!
Jonathan
8/16/2012
Ordered a hitch for my Subaru, unbeatable price/no shipping costs, and immediate feedback, plus they upgraded the deliverly method!! Great communication!
Mary
8/16/2012
I am very satisfied with my purchase and will recommend Etrailer to everyone I know.
Paul
8/16/2012
Wonderful experience. I typically like to put my hands on parts before I buy them, but the website had plenty of images, and information, as well as an installation video came in handy, all of which gave me the confidence to purchase, and install. I also appreciated the personable shipping emails, and tracking web page. Well done. I would definitely purchase from etrailer in the future. Thank You
Robert
8/16/2012
Love etrailer, love their prices, love the customer service.
Steven
8/16/2012
Website is easy to navigate and compare products. Videos were helpful in selection process and service was exceptional. Highly recommend etrailer.com
Susan
8/16/2012
Unbelievably prompt and courteous communication and customer service! Shipping was amazingly fast. When I had questions on a hitch they couldnt answer, the contacted the manufacturer directly and got the answers I needed. Id highly recommend them!
Andy
8/15/2012
Very polite professional service, thank you.
Braden
8/15/2012
Ordered 4 trailer hitch locks, and I don't know how you could get them packaged and out the door that fast. Seriously, I had a shipped status confirmation within just 2 or 3 hours of ordering. Freaky fast, fready good. It's so refreshing to find a compnay that places and emphasis on doing it right the first time. You will always be my first choice for anything trailer related!!!
Dan
8/15/2012
I think etrailer is a great company. I searched for my items on the internet, found what I was looking for and received it quickly.
Donald
8/15/2012
Fast shipping. Package came in great condition, well notified on what was going on with sale and shipping good prices. Will definitely buy from here again.
Doug
8/15/2012
Easy and simple, no problems here. Great to do business with.
Gus
8/15/2012
The website is put together well. I order many items online and I really appreciate a site that has plenty of sorting options, comparing functions, customer rating/reviews and good item descriptions with the always important pictures of the product. I also really like the instructional videos provided. Those convinced me I was at the right place buying the right parts. In addition, the shipping was simply amazing! I ordered at about 10:00 pm and because they had everything in the wharehouse, the next morning at 4:00am I got an email saying my order had been shipped! Ive never seen an overnight response like that. Plus, they upgraded my shipping choice for free! I will come back to etrailer for any trailer needs plus highly recommend them to anyone that needs trailer parts.
James
8/15/2012
Good quality merchandise, fast shipping.
Jay
8/15/2012
Excellent experience.. The rep was very helpful to assist in purchasing hitch and taking time to email the instructions to attach to van.
Jeffrey
8/15/2012
As a first time customer and making 2nd order I am very pleased with the prompt response and courtesy received from Etrailer.
Marc
8/15/2012
This company has been great to work with, I just came across them on a google search. I needed some bike rack parts for a custom rack I built, and these things have worked great. I will continue to work with them as long as I need supplies.
Matt
8/15/2012
Great website and easy ordering, My order arrived ahead of schedule, very pleased!
Michael
8/15/2012
Placed an order for a class I hitch. I received confirmation of my order right away. In a short time I received an email that my item had been shipped and would be here sooner than expected.
Paul
8/15/2012
Very polite professional service, thank you.
Randy
8/15/2012
Very pleased with my shopping experience. Your website was easy to use, especially since I already knew the items needed. And I was delighted with the prices and thank you very much for the upgraded shipping.
Sylvia
8/15/2012
Excellent service. My product arrived on time and exactly as requested. Good job.
Terry
8/15/2012
Over the years it has been a pleasure doing business with the folks at etrailer.
Thomas E.
8/15/2012
It's funny, today I had another ongoing class in providing exceptional customer service at work. The person leading the class used etrailer.com as an example of something he had experienced recently that fit that description. I echoed those sentiments. I am buying probably my fourth hitch and wiring harness from etrailer and you guys are the best. Truly a benchmark in exceptional customer service.
Timothy
8/15/2012
Very happy with the purchase. Arrived early too!
Trifene
8/15/2012
You did a great job!
Ariela
8/14/2012
Fantastic!!! Got my accessories the very next day! Very good experience with very friendly people.
Ed
8/14/2012
So far so good, recieved my first order really fast and today I ordered two more items and have just received notice that it was shipped today, WOW, keep up the good work.
Garry
8/14/2012
I will be using etrailer exclusively based on my initial experience.
James
8/14/2012
Great service, quick shipping, reasonable prices, free shipping over $150.00 -All good. Will buy from again.
John
8/14/2012
True meaning customer service is with you guys. Thank you for everything.
Julius
8/14/2012
Very good! Nice product and low price. Thank you! A++++
Jussaume
8/14/2012
Great product at the advertised price delivered very quickly.
Patrick
8/14/2012
Was easy to get what i was looking for.
Randy
8/14/2012
Exactly what I needed to replace my old hitch. Works just about the same as my draw-tite WD hitch but so much better. Highly recommend.
Ray
8/14/2012
I ordered a trailer hitch for a 2010 Toyota Camry and it bolted on very easly was very very happy with product.
Rusty
8/14/2012
After placing my first order, etrailer is my new go-to source for towing and trailer supplies. From ease of ordering to shipping help, I am throughly impressed. Many thanks!
Steven
8/14/2012
trailer is the Bomb everyone! Their service is superb from my experience the past few years. Look nowhere else prices are hard to beat and service is remarkable. Thanks etrailer for a very well organized website while delivering great products very quickly. I especially like the consumer quotes and the additional etrailer technical advice mentioned under the products to aide finding the right products in my search. I'm a happy consumer and will be back.
Trent
8/14/2012
The selection of bike racks was excellent, all offered at great pricing. I took advantage of the free shipping offer and then was upgraded to express priority shipping at no additional cost! Fantastic! The rack is cool and sturdy, just what I was looking for to haul my bikes on my new Fiat.
William
8/14/2012
Always happy with the service and pricing. While you may find it a little less if you look hard enough, etrailers service record with me has been spotless. Excellent website, which is extremely informative, and when calling the phone support is equally is good. They are simply the best in this niche market.
Andreas
8/13/2012
reat selection. I needed a very small replacement part that I thought no one would have in stock - etrailer did. Also, I was very impressed with the order confirmation and shipping process. I placed my order before bed, and the shipping confirmation was in my inbox at 6 am.
Chris
8/13/2012
This was my first purchase with etrailers. And I would not hesitate to order from you again! Excellent customer service was the key to making me a satisfied customer. Overall I had 6 emails from you keeping me up to date and wanting to know what my preferences were. What mattered to me is that you kept me informed. This is what I look for in a company that I want to do business with. Thanks etrailers!
Clay
8/13/2012
Great website. Easy to complete order!
Ed
8/13/2012
Excellent transaction, I have a lot of friends with trailers, I will tell them about you guys, thanks.
John
8/13/2012
The service was the best I have received on the web or otherwise in a long time.
Katherine
8/13/2012
hould have gone to etrailer.com first! Could not seem to locate a coupler re-build kit for my Wells Cargo trailer. Wasn't quite sure of what coupler it was to start with. After many dead-end inquiries, I browsed etrailer and located the re-build kit by searching on their website. I ordered this kit on Saturday afternoon online and my order arrived in the mail on Monday morning WOW! I received order conformation and order shipped emails. Their tracking feature was great and so surprised to find out it was out for delivery today! In fact, I went out to the mail box and there it was, waiting on me. What a company!
Mark
8/13/2012
Fantastic!!! Great prices and super fast shipping!
Michael
8/13/2012
Every time I deal with etrailer I always receive great service my questions are answered and I'm always informed of what is going on with my order. The shipping charges are not bad either. I'll always go back to them for any other parts that I need.
Nick
8/13/2012
Thanks for the update - always appreciated. I LOVE that visual tracking thing you have going. That adds to the reason why you guys are my "go to guys" for all things trailer, tow vehicle and more! Also the install videos help a LOT.
Rick
8/13/2012
Even though my order was not very large, I felt taken care of and received quick responses and actions to an order issue. I don't often write good reviews but they have definitely earned this one with great customer attentiveness.
Ryan
8/13/2012
Your online order system is very informative and at all times I know where my order. I will for sure do more business in the future.
Timothy
8/13/2012
Very good experience. Received parts with in the same week. Good product and pleasant shopping experience.
Tommy
8/13/2012
These people are fantastic! Their customer service staff are among the best I've ever seen anywhere. They shipped to me with blinding speed. Thank you! Thank you! Thank you!
Vernon
8/13/2012
Fast, quick and easy, great price!
Zack
8/13/2012
Wow, I did not expect such fast service on a Sunday evening! Keep up the AWSOME work!!!!
Arnold
8/12/2012
Great customer service. Good prices.
Chris
8/12/2012
I was amazed at how quickly I got it. The wiring adapter for my 2005 Tundra was perfect. The help on locating the plug and installation was spot on.
Daniel
8/12/2012
Because of the excellent service, I’m a repeat customer. Fast service and fast shipping. Thanks.
Donald
8/12/2012
Good service so far.
James
8/12/2012
Your representative was great! I was not sure what kind of hitch & rack was best & she steered me in the right direction. Ver friendly & informative. I would definitely recommend your company based on your sales service.
Lisa
8/12/2012
Thank you for your help!
Patrick
8/12/2012
I was a bit unsure when I first decided to purchase giving the Internet and all. But I soon became comfortable to make a purchase. It went very well. Especially given a weekend and I was very near my vacation travel and need the Bike Rack as soon as possible. It showed up promptly as I was advised it could. Thank You for making this happen it was great to take our bikes on the vacation. I have already mentioned to friends and family about the great treatment I received in placing my order.
Raymond
8/12/2012
Excellent shipping service. Ordered my KU Jayhawk hitch cover and was notified within a matter of minutes that my order had been received then got another message 3 1/2 hour later saying it had been shipped! Pretty swift service, especially on a Saturday. I expect to receive it in a few days and will likely post again on the quality once received.
Scott
8/12/2012
Very happy so far. You guys treat me like a VIP. I am very happy with everything.
Tim
8/12/2012
You guys have got it down. Your site is easy and has all the info you can ask for. Not to mention the price. I will never go to my local dealer. You have done your job well.
Timothy
8/12/2012
Accurate updates after my order was placed and it was delivered when expected = my expectations met! Thank you. I would definitely do business again with your dot com.
Timothy S.
8/12/2012
Good prices, great customer service, the rep was a great help and fast shipping!!
Tina
8/12/2012
Great service, very quick shipping, great knowledgeable staff - very useful install video as well.
David
8/11/2012
Very pleased both with the product and its delivery time. Etrailer.com had the exact item we were looking for. I would recommend them very highly to any one of our friends.
Dennis
8/11/2012
You guys are great, you have just about everything to build trailers at a good price and shipping is free, ha ha, it would be nice if I could get trailer windows from you.
Egon
8/11/2012
I recieved my parts in lightning fast time, my package arrived in excellent condition and your prices were hard to beat! I will be shopping with you folks again! Thanks
Harley
8/11/2012
Thanks for the quick shipping on this order.
Kevin
8/11/2012
etrailer has been terrific! The Curt hitch for my jeep worked just as promised, hence my ordering my trailer hardware today. Great customer service. I appreciate how amazingly quick the fine folks at etrailer.com sent out my second orderjust two hours! Thank you!
Mark
8/11/2012
You guys are great, fast, and very informative, which is excellent. Keep up the great work.
Mauro
8/11/2012
Fast service got here 2 days early, will be back. Thanks!
Michael
8/11/2012
Great service, fast shipping, excellent communication right from the start of the order. Just awesome!
Richard
8/11/2012
I have appreciated the service you folks have provided every time. The videos on your website also helped a great deal. My project is almost finished (a teardrop camper trailer) but I guess I'll be getting accessories from you guys next. Cheers
Rohan
8/11/2012
I did a lot of research for this hitch, and looked at a lot of different sellers. The video support for the different vehicle models was superb and the overall website support and installation information was the deciding factor in choosing etrailer.
Stefano
8/11/2012
I liked how the staff knew what would fit my truck and what wouldn't. Everyone was very helpful and once the order was placed they followed up with emails at every step along the way. I will always check here first!
William
8/11/2012
So far it has been great.
Angelo
8/10/2012
I think that they were very helpful with answering all of my questions. I like the prices, the service and fast delivery.
Caprice B.
8/10/2012
A great place to do business with. My order was shipped the same day Wed and received on Fri!!
David
8/10/2012
My purchase transaction went very well, I like doing Paypal. The corespondance was good. I was amazed at the quick shipping and it was free!I I was expecting 5 to 6 days, but it came to my door in just 2 days. I am very happy with my purchase price and quality.
David
8/10/2012
I ordered a trailer hitch and a bike rake for my car. It arrived in one day, just could not believe how fast your service is. I installed the hitch after watching your web video, but it did take me longer than the thirty minutes that you quoted. You did a great job. Thanks!
Dennis
8/10/2012
First thing I notice at etrailer its your amazing customer service, delivery was fast and item was well packed, just a word to say to you guys. Fantastic.
Francesco
8/10/2012
What a great surprise! I'm not a techy person, but the site made it simple. The video simplified it to the point that I knew I was getting exactly what I needed. As far as installing, it took longer to get out my socket, then it did to switch out the jack. About 5 minutes. I ordered with general shipping but was upgraded on the delivery to 3 days. Will use these guys again! Installed on a 6,200 lb travel trailer
Jeff
8/10/2012
Very satisfied customer. Thanks!
Jim
8/10/2012
Hitch received and installed excellent product and service from Etrailer.
Ken
8/10/2012
A friend recommended etrailer.com to me as a result of my need for an extention for a bike rack. The etrailer price was HALF of the cost of all of the other options and that included the cost of shipping!!! Thank you etrailer!
Marilyn
8/10/2012
Placed order, received in 3 days, great service, worked perfectly. Excellent company to do business with. Thanks!
Randy
8/10/2012
Great prices, fast shipping,and very easy to do business with. Thanks etrailer.com
Sean
8/10/2012
Very impressed on speed that my order was processed and shipped. Can't say I have ever had that happen anywhere else. It is nice to finally see a buisness actually care about customer satisfaction.
Sterling
8/10/2012
So far I have been impressed with both the service and the prices. As a surprise to me, etrailer upgraded, at no cost, a faster shipping method. Service and response has been exceptional.
Thomas
8/10/2012
A friend recommended etrailer to me and I'm glad he did. Information online was very good and accuarate for my Odyssey. Shipping was exceptionally fast and the product arrived witout any issues. Overall the experience with etrailer was exceptional and I am looking at buying more!
Yvonne
8/10/2012
Your company did well in sending the right product at the right price at the right time.
Charles
8/9/2012
Web site was easy to navigate. Prices made the difference, free shipping on my order was also a factor. Shipped the very next day? Looks like it will arrive at my home within 5 days of order!! Fast shipping, excellent prices, great inventory, my rack and lock keyed alike. Etrailer.com has great customer service 100 satisfied and will recommend. I'll shop your site again.
Crystal
8/9/2012
ETrailer.com is a great site. Great selection. Excellent information on products. Very helpful how to videos with transcripts. Excellent customer service!
Dan
8/9/2012
Product exactly as described. Fast shipment. Perfect.
Gilles
8/9/2012
The rep was so helpful! I could feel that he was realy wanting to help me with my needs, It is nice to have someone to take the customer serious. Thanks for a job well done.
Gordon
8/9/2012
Excellent product at a great price.
James
8/9/2012
Shopping was simple and informative. The products ordered look to be of high quality and just right to do the job. Shipping was free and fast. An overall pleasant purchasing experience.
John
8/9/2012
Product was as described very easy to install easy instructions to follow step by step.the customer service and the communication is the best I have ever dealt with. If you have a trailer need I would highly recommend.
Kevin
8/9/2012
Hi, I ordered a rare hitch for a new Subaru model. A trailer store couldn't locate a hitch for my car. I went online at 3 in the afternoon. Located it at etrailer and it shipped the same day at a very good price. Couldn't be happier:
Linda
8/9/2012
Great service, thanks.
Marilyn
8/9/2012
Expedited my shipping free of charge and I didnt even ask for it! That's great customer service. Also my order shipped almost immediately. Can't wait to try my new hitch. Thanks etrailer!
Michael
8/9/2012
I used Etrailer because of high ratings on the Equinox forum. Have to give a 10 for service.
Michael
8/9/2012
Website is very user friendly. Orders are processed rapidly and the customer is kept informed at each step of the order.
Paul
8/9/2012
The shipping was quick, and the install of hitch and wiring harness went exactly as described in the on-line video. They exceeded my expectations.
Richard
8/9/2012
Great product. The video you had online was ideal for easy installation.
Serge
8/9/2012
Ordering was easy. Prices pretty good!
Theresa
8/9/2012
The rep was awesome! She ensured I understood what I was ordering XTC 2 Cross Country and offered great advice regarding my hitch requirements and how to minimize bike movements due to RV road vibrations. She assured me the XTC2 would be shipped same day and in 2 days it was delivered!
William
8/9/2012
Very helpful customer service. Super fast shipping!!! Received hitch in one day.
Becky
8/8/2012
I've ordered several items from etrailer.com and have been more than satisfied with their product selection, but more importantly their customer service is outstanding. The complimentary upgrade expidited shipping is also a plus! I highly recommend this company!
Jeffrey
8/8/2012
The web site was pretty easy to use.
Kevin
8/8/2012
Good product, great shipping response time!
Lynn
8/8/2012
Great service. I was upgraded to express delivery free of charge. Received everything as ordered in just a few days.
Nicholas
8/8/2012
So far, so good.
Terry
8/8/2012
Ordering was easy. The choices for the item I wanted was excellent. The online videos really helped in my selection of the product.
Theodore
8/8/2012
etrailer had what I needed. Delivery was fairly quick and prices were fair.
Tom
8/8/2012
No reason to contact me but I just want to say your customer service is outstanding!!! I will definitely recommend you to anyone I know and I will be ordering from you again! Thanks so much.
Wendy
8/8/2012
Quick order turn around.
Brandt
8/7/2012
Love etrailer.com!! I've ordered multiple times and everytime it's been a wonderful experience. I can always find what I need and it ships fast. Usually same day. Now that I've got 2 horses and a new horse trailer Ill be buying all of my trailer needs from etrailer. Great site!!!
David
8/7/2012
Very easy to shop for products and order from your business. Fast and easy.
Del
8/7/2012
Great experience all around including the helpful advice to make the right selection, great price and quick shipping. I'll definitely be back.
Ed
8/7/2012
Very fast service! Awesome and thank you!
Francis
8/7/2012
The customer service at etrailer is awesome, not only did they ship my brake controller the same day. They followed through on their low price pledge within hours of my order. With the lowest prices and great customer service I can't see why I would look anywhere else.
Kevin
8/7/2012
Want to thank you for the fine service. Very happy with it.
Larry
8/7/2012
Great immediate service. Shipped same day. Thanks!
Nathan
8/7/2012
Great service and super fast shipping!
Richard
8/7/2012
I was very happy with the service and delivery time. The instructions were very good and easy to understand. It took approx four and one half hours to install with the use of proper tools and equipment.
Robert
8/7/2012
I was very impressed with the service, professionalism, and personal touch I received as a customer. I did not find those same qualities from one of your competitors. For those reasons you have earned a loyal customer.
Robert
8/7/2012
You were very easy to contact and had the special features I needed on a tie-down ratchet strap. Your website had contact info up front. Order shipped same day by the most economical means. All very fine.
Steve
8/7/2012
Received order in pristine shape and exactly as your website illustrated. Although not utilized with this order, your installation instructions and videos of the products you offer specifically trailer hitch and wiring will bring me to your site again. Thanks for the extra time and effort you folks spend to make a customer happy!!
T.w.
8/7/2012
I ordered my hitch @ 7:00am and I received a free upgrade to express shipping. The hitch was shipped that hour your order has been shipped msg @ 7:21am if all goes well ya cant get better service!
Timothy
8/7/2012
Just a fast note to thank you for the very fast and excellent service .You made my day. I'm 110 satisfied with my order. My only regret is that I should have tried you guys first!
Tom
8/7/2012
Outstanding service so far.
Billy
8/6/2012
I bought two of the fan/light combo. They worked awesome! Took about a week to ship to Canada! Great product will definitely be buying from etrailer again!
Brian
8/6/2012
Keep up the great work! I will definitely order from etrailer.com for any of my trailer and cargo transport needs in the future.
Brian
8/6/2012
I really like the quality stair I just recieved from Etrailer. They seem to be a good sturdy set and were easy to install best yet 3 day delivery was right on time.
Daniel
8/6/2012
The shopping experience was great!
Dieter
8/6/2012
Love getting my trailer parts here!
Jamie
8/6/2012
Excellent service.
Jasen
8/6/2012
Excellent product and service. Easy to install with no surprises
Jay
8/6/2012
I am very impressed. I have purchased in the past and am still happy with my purchase. The ordering process for my latest buy was a breeze, and the speed at which the product is pulled, packed, and shipped is remarkable.
John
8/6/2012
I purchased both the hidden hitch and the wiring. I am 70 years old and can half see but was able to install the hitch within 20 minutes and after watching the video on the wiring it too was a snap. Everything fit as I was expecting and your people were so helpful on filling my order.
John
8/6/2012
Thank You for all the help today, I will be using etrailer.com for all of my needs. Your customer service is awesome, take the next two days off!
Joseph
8/6/2012
I talked with two different representatives and they were both very helpful even though I was looking for a very enexpensive item.
L Steven
8/6/2012
Service seems very good.
Larry
8/6/2012
Quality products at a great price. Excellent customer service. All is good
Laurie
8/6/2012
Wonderful service, very very fast, and good pricing!
Lynn
8/6/2012
Paddle boat cover was exactly as described. Fast service.
Maureen
8/6/2012
Keep up the good work!
Michael
8/6/2012
This is my first order with etrailer.com and already you have exceeded my expectations with a shipping upgrade and prompt emails as to my orders status. Great job.
Michael
8/6/2012
Wow! Fast, free shipping on a relatively heavy item! Installation on my 07 Honda Odyssey was a breeze. It took only 40 minutes and I took off 10 of those because I got stung by a yellow jacket. Highly recommended!!
Peter
8/6/2012
Very impressed with your service. I really appreciate that kind of communication and service. This was my third purchase from etrailer in the last couple of months and I feel I received good value and great service all three times. So it's my turn to thank you.
Richard
8/6/2012
I think that etrailer.com is wonderful! My first order was shipped within hours of my order. They responded to my needs quickly and easily. They made sure I was then ordering exactly what I needed. Thank you very much etrailer.com!
Sheri
8/6/2012
Provided excellent service when placing my order
William
8/6/2012
I was very happy, great product, great service, great experience.
David
8/5/2012
Very good experience, Part was just as said to be and great quality. Shipping was fast and on time with good tracking, Thank you for such honest and good service.
David
8/5/2012
Purchases at etrailer.com are always, for me, trouble free. It flows from pricing to purchase to communication to fast shipment to accuracy in filling my orders. As yet I have no complaints and I dont anticipate any issues in the future that would leave me unsatisfied. Very professional.
James
8/5/2012
I was very pleased with the trailer hitch and the ease of installation. The video was a big help.
Michael
8/5/2012
The wiring fit my 2011 sorento EX perfectly.
Scott
8/5/2012
Excellent!! I received the order timely. Had the wheels mounted on the boat trailer. Made a trip to my favorite fishing hole. They look beautiful!! I will recommend etrailer to all my buddies looking for wheels. Thanks etrailer!!! I will return!!
Barry
8/4/2012
Etrailer is my new go-to company. Orderering was simple, service over and above. Received my product in minmal time and intact. Have already installed and very pleased. Good job guys!!!!
Gary
8/4/2012
etrailer is a great company to buy from. I have purchased items several times from them over the past few and every time I am extremely impressed with the shopping experience. Their customer service is second to none. I ordered some parts on Saturday afternoon at 2:24 PM and at 4:06 PM I go an email letting me know that the order will ship today. I highly recommend them!!!
Gregory
8/4/2012
I ordered the bedrug for my 2011 Ford Ranger. It came in 3 business days just like I wanted. The bedrug only took minutes to put in. It looks and works great!!!
Gregory
8/4/2012
Fast and accurate service. A good product at a great price. I would not hesitate to order from etrailer again. The installation video was a plus.
H Wayne
8/4/2012
The USA flag spare tire cover fit well and looks sharp.
Harvey
8/4/2012
Great company and great service. My order arrived in perfect condition 3 days ahead of when it was promised. I will do more business with etrailer as needs arise. Thank you for everything.
John
8/4/2012
THANKS YOU GUYS! Repeat customer - because of the great service!
Kevin
8/4/2012
Ordered 5-7 day delivery.....it came in 3. Wiring took about 5 minutes to complete. Hitch looks like it may take 15 minutes with all tools at the ready. Good job guys! Bought hitch and wiring harness.
R.j.
8/4/2012
Got my quick Iinstall rail kit for my 2005 2500 hd chevy. Quick 2 day delivery and great follow up. Your install videos are great.
Steve
8/4/2012
Easy to order, great prices, even upgraded my shipping at no cost.
Daniel
8/3/2012
Awesome, shipped about an hour after ordering!
Derek
8/3/2012
I've ordered fron this company now 4 times. I have just one thing to say about them. Best in the industry.
Dewey
8/3/2012
The hitch and wiring harness arrived at noon today. I can't believe the prompt service and the courtesy surrounding it. Thank you so very much for being so reliable. I apprecicated the initial emails keeping me informed.
Duane
8/3/2012
Great selection, great prices!
Jerald
8/3/2012
Your service was prompt. Tracking was easy to do as was placing the order. Also, installing the hitch was easy and took 30 minutes.
John
8/3/2012
Awesome!!!
Joseph
8/3/2012
Quick shipment. Have ordered 2 separate items, both shipped very quickly.
Joseph
8/3/2012
Everything went well.
Mark
8/3/2012
My experience with etrailer was first class. I will definitely shop with etrailer again.
Martin
8/3/2012
I was very happy with my experience with etrailer.com. Their staff is extremely knowledgeable and went the extra mile to help me with my needs. Thank You!
Matt
8/3/2012
Very happy with purchase! Fast delivery and swing arm is as described. Exactly what I needed to mount my bbq for tailgating. Thank you!
Michael
8/3/2012
Very good shopping experience. Web site easy to use. Items I have ordered arrived in a timely manner and were of a very high quality. A great place to get any of your towing needs satisfied.
Robert
8/3/2012
Another great example of good service, products and pricing from Etrailer!
Simon
8/3/2012
This company is awesome...fastest order to shipping this side of the pony express!! I fill all my trailer through etrailer…excellent
Steve
8/3/2012
Great Product, fast shipping easy install.
Steven
8/3/2012
Smooth transaction. Shipping upgraded for free will recommend to friends.
Tj
8/3/2012
I was surprised that your sales person was so uptodate on parts, pleasant and helpful. A good experience.
Will
8/3/2012
I have made two purchases in the past few months. Both times the order, video help and installation were flawless. I would highly recommend etrailer.com to anyone with their towing needs! I am a highly satisfied customer and will use and recommend them again and again.
Brently
8/2/2012
Just want to give you a thumb's up for the fast service, fast shipping and nice stuff. Thanks.
Dave
8/2/2012
The folks at e-trailer are awesome.
Joe
8/2/2012
So far everything has been fine. I have been pleased, especially the quickness of delivery.
Johnny
8/2/2012
Thank you so much! Your site is great, easy to use and I will definitely use it again. I will go and share my experience with others.
Mike
8/2/2012
Wow!! Totally impressed. Great service. Will use them again.
Chuck
8/1/2012
Great service and fast delivery
George
8/1/2012
I just want to say that your customer service level is excellent. I work for a large box retail store as a manager and believe me I know great service when I receive it. My experience started when I decided to make a purchase on your web site. I was amazed when I received not one but two emails from individules in your company regarding my purchase. Most companies just send an automated response. Then your tracking and delivery was amazing, spot on to the day. I had no surprises. Then, within two hours of receiving my product, I received another email wanting to know what I thought about the product, AMAZING!!!! I have not had a chance to install the new product yet but when I do I will fill out the survey. If the product is half as good as the service I will be very satisfied. GREAT JOB TO EVERYBODY ON YOUR TEEM!!!! I will deffinately come to you first for all of my future purchases regardless of what the price may be because I know that service like this is harder to come by everyday. Once again, great job and tank you. I look forward to dealing with you again.
Jason
8/1/2012
Very good website!
Alain
7/31/2012
Thanks for your response and explanation on the operation and limitations of the part I ordered. I leaned towards this being normal myself but I wanted to make sure that I did not wire something wrong. Thanks again. You guys work for a great outfit and have restored my faith in customer support.
Bruce
7/31/2012
You guys are good!
Adam
7/30/2012
Thats the best product,,, went in in 15 minutes an actually works…
Joel
7/30/2012
Ordered two sets of bearing and seals for my boat trailer. Ordered on Thursday and they arrived on Saturday in good condition. eTrailer is the best and I will and do recommend them to all my friends.
Carlton
7/29/2012
Hello! I found your site because another company didn't have the part in stock that I purchased from you. I rarely buy from places online I am not familiar with and wasn't sure what to expect when I ordered from you. I had a personal follow up email and then an email stating my order shipped within 2 hours of placing my order. I can only say WOW, you folks are awesome.
Daniel
7/29/2012
Thank you SO much for your outstanding service and help in fixing my order. This is our first family vacation in many years and your quick reaction made sure we had the gear. I truly appreciate it…and so do my kids.
Geoffrey
7/29/2012
My experience with etrailer.com has been fantastic. Items purchased were received quickly and in excellent condition. I will recommend etrailer.com to anyone looking for items that you sell.
Mario
7/29/2012
Thank you, received in perfect condition and it was exactly what i ordered and needed. Won't hesitate to order from etrailer again.
Ralph
7/29/2012
Everything was good!
Dan
7/28/2012
Thank you very much,very quick and & easy to order,also thank you for shipping it so quick.i will let you know when I receive it.. Thanks again.
Keith
7/27/2012
It is refreshing to deal with a entity who reaches out to their customers. It is now clear why you have such a good rating online. I would like to keep the order as it stands. Thank you for following up with me directly.
Aaron
7/23/2012
My order was shipped promptly and the items were exactly as represented on the web site. Thanks!
Doug
7/19/2012
Just fantastic service. I won't go anywhere else for my trailer needs!
Tim
7/19/2012
Thank You all very much. I am extremely impressed with your site and customer service! I will purchase from you all again and have already referred you several times.
James
7/18/2012
Thank you for the fast reply back.... And Thanks again for the update. "" You guys are really great at customer service!!! "" I can't thank you enough.
Erich
7/17/2012
I love your company my 3 RD order in around 4 years if need any thing else will be back again love the service wish more places were like your company.
Kenneth
7/17/2012
Thank you for being so efficient on both of my orders; I really appreciate
your customer service.
Deborah
7/16/2012
Great pricing and free shipping made this choice a no brainer. The eTrailer Customer Service Rep was courteous, polite, and helpful. Overall, great buying experience.
Gregg
7/16/2012
Thanks! Great service and product! Thanks for the great and hassle-free experience.
Troy
7/16/2012
Thank you so much! I appreciate you helping me out with this purchase! I appreciate great customer service and you have it! I can hear the smile over the phone! Thank you tons!
Robin
7/15/2012
I really like the quick service and the personal replies, even on a weekend!
Steve
7/15/2012
Thanks for your help with getting the hitch on time.I followed it while on transit and arrived just after 5:30 Friday evening.Installed it in about an hour.Will recommend your company to everyone, specifically on how you stepped in and got it here early.We needed it to go on vacation.Thanks again!
Gregory
7/14/2012
E-trailer is a very easy company to buy from. The item arrived on time, as described and easy to install. A++
Angel
7/13/2012
Excellent service. knowledgable sales person.
Patrick D
7/12/2012
Thank you for the outstanding service! The tracking was something I've never experienced before. I will advertise etrailer to everyone I know. This is my first experience with etrailer, and it will not be my last experience. TEAMWORK PAYS! You have everything in order, thanks again.
Anthony J
7/11/2012
Wow! This is the second time I have used Etrailer.com and I am so impressed at the company's speed and ability to get the job done. Your company is well organized and does EXACTLY what is needed. I will continue to use and also recommend Etrailer.com. If I wasn't in business myself, I would entertain working with your company. It is a well run organization. You must all be proud!
James
7/11/2012
etrailer is awesome! I burned up an outside bearing last week. For $150 I get all the parts shipped to my house to do a complete hub replacement plus a complete bearing rebuild on the remaining three hubs on my 7,000 pound trailer. This job was quoted at $1200 at my local RV store. I shudder to think how much a major name would charge.
John
7/11/2012
Just letting you know that the trailer light arrived on Saturday and looks like an excellent replacement. Thank you, and your staff, for the excellent service. I look forward to future purchases with your company and will give you the highest recommendation. Best wishes.
Derek
7/10/2012
I am very impressed with etrailer. I just took an online survey and gave you all "10s". Nice work!!
Matt
7/9/2012
etrailer.com site was very easy to use and the company selections and pricing were competitive. I'm glad a friend directed me to them.
Carl
7/8/2012
Fast, free shipping was an understatement it was blazing fast. The company rep took great care in sending out a Class III hitch I ordered, arriving about 72 hours after placing my order, even with a holiday to content with. The hitch for our Volvo was such a perfect fit, it looked custom made. The video tutorial and easy-to-follow written instructions were also exceptional, ensuring a flawless installation. I highly recommend this company, and the products they stand behind a very positive first-time experience here, and priced right.
Phillip
7/6/2012
Always a pleasure to call in an order. We have always been helped with any questions we have, and the service is excellent. thank you for taking care of us so well. We will definitely shop again on your website!
Carol
7/3/2012
Nothing short of an extraordinary experience dealing with etrailers customer service. In a world where customer service has taken the back burner and given way to automated customer no-service, dealing with etrailer was a breath of fresh air. Thank you.
Jerry
7/2/2012
Awesome and impressive! You guys have earned my future business and referrals.
Gerald
7/1/2012
I just wanted to tell you this hitch was the easiest installation I have ever done. Your videos are perfect - the product is perfect. It took 20 minutes to put the hitch in and 15 minutes to wire it. Fantastic. Thanks so much.
Sam
6/29/2012
One of the most outstanding company I have ever encountered. Great customer service and excellent deals. I can't say enough on my experience with Etrailer.com. I will be recommending them to all my friends and acquaintances.
Alejandro
6/28/2012
Usually its a problem that you get all the help from the local retailer and then order cheaper from the internet. This website puts an end to that. You get all the info you could possibly want video, pics, detailed specs AND a great price. No local guy can give you that....and so far the followup is just as great! Definitely recommend.
Bill
6/28/2012
I placed my order thru a phone rep and let me tell you, her attitude and help was great. My order was shipped the day I ordered it. Doing it yourself on line is ok but she makes your day just a little better
Clyde
6/28/2012
You Rock! Same day ship is wonderful thanks for the great service!
Dan
6/28/2012
eTrailer delivered the best online shopping experience of my life. I recommend them unconditionally.
David
6/28/2012
Wow!! What service. This is the fastest delivery I have ever received. And with no shipping charges. Thanks guys and gals. I plan to order more items from etrailer in the near future for transporting our boat. Thanks again for the great service.
Dennis
6/28/2012
Great shipping and customer service!
Diann
6/28/2012
VERY easy installation on our 2010 Murano. I cannot believe what I spent before to have someone else install a similar hitch on a 2004 Murano.
Edward
6/28/2012
Excellent communication, excellent quality, excellent pricing, and the best installation videos I've seen. Etrailer is my first go to location for accessories.
Jerry
6/28/2012
I got exactly what I ordered The free shipping is a big plus also and was at my house in 2 days! The hitch I bought bolted on exactly as instructed and promised. I will do business with etrailer.com in the future
Matt
6/28/2012
This website is very nice. It is extremely helpfully and easy to follow. They got my order shipped fast and they we even nice enough to upgrade my shipping from the 5-7 day shipping to the 3-5 day express shipping with no charge! So everything came 3 days after I ordered it which is great!
Morgan
6/28/2012
Just a fantastic experience. Great presale technical assistance that included a video of the installation on my specific make and model truck. The rep was professional, friendly and a pleasure to do business with. She asked good questions and put together an order with everything I needed. An email was received that same evening confirming the order and the fact that I could pick it up in the morning.
Patrick
6/28/2012
All my shipments were on time and I received what I needed when I needed it. Shipping price were fair and speedy. That's why I turn to e-trailer as my first chose for all my trailer needs. Thank you for your service
Paul
6/28/2012
Great service. Ordered on Wednesday and received product 2 days later on Friday. Price and selection is great too.
Robert
6/28/2012
Thank you for such great customer service. This is my first order with etrailer and I will highly recommend you to all of my friends.
Sean
6/28/2012
Excellent service.
Ted
6/28/2012
Very good experience, order shipped out fast and was delivered on time.
Terry
6/28/2012
Pricing is very competitive & shipped in less then 24hrs.
Arlene
6/27/2012
The bunk rollers came just as ordered and wow did they arrive fast. They perform just as expected making loading and unloading my boat on and off the trailer so much easier, a very happy customer!!! Thank you
Chuck
6/27/2012
Excellent company to deal with.
Dale
6/27/2012
My partial order was sent immediately after I asked for this and was received on the day promised. The order handling and shipment portion was excellent.
Dale
6/27/2012
I really enjoyed surfing etrailers website. No problem finding what I needed and no problem buying the product I wanted.
Daniel
6/27/2012
Great site helpful and nice people.
Darin
6/27/2012
I first visited the web site looking for trailer light harness for my Dodge Durango. Realizing that I needed it shipped quickly, I decided to call instead. Spoke one on one with a sales person and my order was handled immediately. Very fast and friendly service.
Dwight
6/27/2012
Hi, the four wheels I ordered for my trailer are really nice, they arrived in a couple of days. I am very satisfied. Thank you very much.
James
6/27/2012
The rep was professional and courteous. She actually spoke fluent and articulate English. Had a great sense of humor and helped me work through the ordering process.
James
6/27/2012
Good experience. Everything was shipped fast and looked good. Thanks.
Jeremy
6/27/2012
All response so far is excellent.
Jerome
6/27/2012
E-trailer was a fast and informative experience. I was able to check out several models and make a very informed decision. E-trailer was extremly competitive with their price and had several videos on how to install the part myself. E-trailer also sent my product free of shipping costs and I also learned today that it got upgraded shipping for free and will arrive several days earlier. I am totally happy with my shopping and purchase with E-trailer!
Jim
6/27/2012
Etrailer is awesome. The people are so nice and 99 percent of the time they have what I need in stock. Prices are great too.
Patrick
6/27/2012
Great service, online and on phone. I had to add to my online order by phone and the customer service rep made sure all parts ordered would match.
Patrick
6/27/2012
Found exactly what I needed on etrailer.com. Super shipping, item as described.
Rob
6/27/2012
I found etrailer.com just suberb. It was easy to locate the T-One Vehicle Wiring Harness with 4-Pole Flat on the web site, placing the order on etrailer.com's secure web site was very straight forward. I received timely replies that my order was received, when it was shipped. I received the item in a timely manner as via parcel post. The item and packaging arrived in great condition. Packaging was in a etrailer designated shipping box professionally labelled. I would highly recommend etrailer. Great job. Totally satisfied.
Robert
6/27/2012
I like the way eTrailer informs the customers on tracking the items. Many emails to keep you in the loop.
Stephanie
6/27/2012
Fast, courteous and very professional. Had the right part at a good price. I will come to shop again!
Darryl
6/26/2012
Good product. Fastest shipping. Highly recommended.
Dennis
6/26/2012
These guys rock! Great customer service, fast shipping, very very impressive! Thank you guys for the great service!
Devin
6/26/2012
eTrailer was very quick getting my parts shipped - within hours of placing my order! I will definitely come back in the future.
John
6/26/2012
Good.
John
6/26/2012
I got my order in one day! Great!
John
6/26/2012
This was my third order at Etrailer.com, loved the quick service and updates received during the order/shipping process.
Ken
6/26/2012
etrailer shipped my order about as quick as it gets. My boat trailer is back on the road well before I expected thanks to them. Forget the other trailer parts suppliers. I will go here first every time! The prices cannot be beat! Thank You for the great service!!
Kurt
6/26/2012
First time customer, very good service, will recommend to others.
Mark
6/26/2012
Great site for research and information. Fair prices and quick shipping. What more could you ask for?
Paul
6/26/2012
The customer services rep was amazingly patient with me since I really didn't have a clue what I wanted and she spent lots of time figuring it all out.
Peter
6/26/2012
Super fast shipping, ordered in the morning order, was shipped that morning.
Ronnie
6/26/2012
Great customer service. I was very satisfied with the level of communication and update recevied regarding my order and the attention they seemed to provide.
Scott
6/26/2012
Everything went well with my order. I found etrailer.com by googling and found what I was looking for a Christian tube cover and it looks good on my car. The ordering process was easy & smooth, and my order arrived in less time than what I was advised. Thanks.
Terry
6/26/2012
I entered my order late in the evening and by the next morning I received e-mails showing my order was processed already and upgraded shipping was applied. I was very happy with the service and products received.
Tom
6/26/2012
I was so impressed with everything about your website. Keep up the great and informative work. We need more business's like yours!
Tom
6/26/2012
The rep was awesome. I usually do not respond to customer survey questions, but welcome the opportunity to do so now. Her level of service was exceptional. Quick - give her a raise before someone like me tries to hire her away! In all seriousness, I needed a bike rack for this weekend. I had no idea how to measure, etc. She talked me through all the options to make sure I ordered something that worked for my car/hitch. She was a true professional!
Toni
6/26/2012
My purchase experience was a great one and I will not only recommend e-trailer but also shop again.
Zack
6/26/2012
I read great comments on your website reviews and am already experiencing them. I definitely will steer anyone I know towards your services.
Art
6/25/2012
I appreciate the great experience shopping over the phone with my sales representative and etrailer!
Brandon
6/25/2012
Ordered from your company in the past. Like your prices. Thank you for the upgrade in shipping.
Brian
6/25/2012
Thank you for the fast service. I will refer anyone I speak with looking for hitches and accessories to www.etrailer.com
Brian
6/25/2012
The rep was such a nice person and very helpful to me.
Dave
6/25/2012
Smooth transaction.
Don
6/25/2012
I really liked how easy it is to get what you need. I just entered my truck info, and all the parts I needed were ed, I had just chose brand very easy.
Fred
6/25/2012
You guys rock! I wish every internet company was on it like you guys!
Gabe
6/25/2012
So far so good. This was the first time that I had to try and figure out my wheel size and your info screen showing how to measure was right on time, thank you for that. It seems that you are upgrading my shipping. Thank you very much for that also. So far I would have to give you guys a big A+ for your site, you seem to have everything, and just what I needed. So thank you and I will be doing business with you again real soon.
Henry
6/25/2012
Excellent prices and really excellent customer care and service. So I'm a very happy camper.
Irl
6/25/2012
Great customer service! The main reason I ordered my trailer hitch from eTrailer.com is the instructional videos they posted on YouTube. They also upgraded my shipping free of charge!
J.
6/25/2012
Customer service through etrailer.com could NOT be better! Shipped quickly, Price Pledge Promise was kept and immediately applied, and the detailed instructions both online and shipped with my hitch were easy enough that my 11 year old was the second adult on the job!
Joe
6/25/2012
The products are very good. Especially they have very rare spare parts that other vendors do not have.
Ke
6/25/2012
Wow! Received email that my fenders shipped, I ordered them maybe an hour ago. Can't beat the shipping!
Kelvin
6/25/2012
I would like to thank you for an excellent job done. Your communication with customers is excellent.
Kevin
6/25/2012
The trailer part that I was looking for, despite an obvious one, came out to be available after my thorough search only at etrailer. Came inexpensive and reasonably fast.
Krzysztof
6/25/2012
Your customer service is one of the best, keep informed and also your customer service rep was great, she's noticed that I ordered 2 hitch locks instead of one, and she corrected it. For sure I will recommend etrailer to all my friends.
Manny
6/25/2012
Just wanted to thank you for your fast delivery . The items fit perfect
Paul
6/25/2012
Thank you for great service.
Robert
6/25/2012
Well done. You had what I needed and I will have it on time.
Roger
6/25/2012
You guys did a great job and I will use you again for my RV needs!
Roger J
6/25/2012
Thanks for prompt delivery.
Wilma
6/25/2012
Good prices, great service, efficient and fast.
Brian
6/24/2012
Thanks for the great communication and customer service!
Chad
6/24/2012
The place to shop for your RV needs! Fast shipping.
Charlie F.
6/24/2012
There is nothing more you can do, you're perfect. Thank you for the very good customer service.
Ed
6/24/2012
Thank you for the quick service I didn't expect it till monday.....very happy customer
Jack
6/24/2012
I believe that this is my third purchase from etrailer.com. A good friend recommended etrailer.com after he purchased his Swagman bike rack. I have since purchased a Swagman bike rack and assorted associated hitch products from etrailer.com. I have been impressed with the Swagman rack. Well made, amazingly light, but keeps the bikes securely mounted behind the vehicle. I have been impressed with etrailer.com. Their website is easy to navigate, and clearly understood. Their communication is prompt and continuous throughout the ordering process. I have not had any difficulties with etrailer.com and doubt that I will as this organization is a professional group of people.
James
6/24/2012
I consider myself fortunate to have ordered through etrailer.
Jason
6/24/2012
Thank you for the shipping upgrade!
Jeffrey
6/24/2012
Great product, and fast service.
Kurt
6/24/2012
From the online point of view, My experiences was great. It was easy to find what I needed for my car. Very good descriptions of products with dimensions and I liked the videos, very informative. The prices were better then places on the shelf in my area. From the time I order to the time of shipping was less then 24 hours!!! That's awesome.
Martin
6/24/2012
Good product, quick delivery. Was a good experience as always.
Michael
6/24/2012
You guys are doing a super job, looking to do more shopping soon.
Miguel A.
6/24/2012
First time customer who will definitely be shopping with etrailer again. Great customer service right out of the gate!! Thanks!
Raymond
6/24/2012
Nice job guys!!! It's nice to finally find a group who are willing to go the extra mile for the customer. You did what you promised and I was informed throughout the entire shipment process. Oh, by the way, nice product!
Rob
6/24/2012
Simply Amazing!!! I broke the lens on my boat trailer light Saturday, ordered my replacements from etrailer Saturday, and first thing Sunday morning, I get a shipment confirmation. Man, I'm impressed!!! I could not ask for more.
Steven
6/24/2012
Thanks for excellent comunication.
Steven
6/24/2012
Wow! Ordering on a Sunday and shipped the same day from an online vendor. I am impressed!! I own 7 trailers, 3 boats, and 4 utility vehicles and Etrailer will get my business from now on.
Stever
6/24/2012
Thanks again for cancelling my order. You were excellent on the phone and
provided amazing customer service. I have your site bookmarked so for all
future trailer needs I will be shopping with you guys!
Tony
6/24/2012
Great job guys! You shipped it the next day, all parts included with instructions. Parts were packed professionally. You should be proud!
Andrew
6/23/2012
Very fast confirmation! Just ordered it today and now it will be here by the end of the week. Very good service e-trailer. I'm not one to shop on the internet but you guys made it much more comfortable. Can't wait to put it on. Thanks for the ease of ordering and friendly service! I'll be ordering my next hitch there when the need arises.
Brian
6/23/2012
Great customer service, shipped really fast and very competitive. Nice to see updates on order. Thanks etrailer.
Craig
6/23/2012
Outstanding service. Parts shipped the same day ordered, well tracked and delivered earlier than expected. This was my first experience with etrailer and I was exceptionally satisfied with the parts and the service provided. You have more than earned my repeat business and my recommendation. Thank you!
David
6/23/2012
Wow, your web site is outstanding. It was easy to find the hitch I needed. The video instructions were clear and accurate. I ordered on a Friday and the hitch arrived Monday! Solid packaging. It took me 15 minutes to install!
David
6/23/2012
Absolutely one of the best buying experiences I have had ever. Asked for ground shipping and they upgraded to 2nd day at no extra charge. Extraordinary custom service. Top notch!
Dennis
6/23/2012
Super experience, they even upgraded my shipping. Wow!
Dennis
6/23/2012
Website easy to use. Communication was great. Shipping was very fast. Product arrived as described.
Floyd
6/23/2012
Excellent service. That will make a difference when I need similar products in the future.
Jim
6/23/2012
So far very pleased, ordered a bike rack yesterday afternoon, received and immediate confirmation. Just got a notice that my order was shipped less than 24 hours after I placed the order.
John
6/23/2012
This is one of the greatest products I ever bought. Simple instructions and video, and works great! Great product! Thanks.
John
6/23/2012
I'm very pleased and am telling others of my experience. I want to thank all of you for all your help and patience. All is installed and working great. Thanks again.
Robert W
6/23/2012
So far so good. It shipped in 10 minutes after order. Good updates on status.
Scott
6/23/2012
Received hitch sooner than expected, installed without any problems, no complaints. Thank you.
Christopher
6/22/2012
Fantastic experience. I just replied with a question regarding if my order was going to be shipped on a Saturday or if it would have to wait until Monday. This inquiry was on a Friday afternoon. Not more than an hour later I received a response that my shipping got upgraded from the 5-7 day shipping to the 3-5 day shipping at no cost to me AND that my order had already left. That is excellent customer service! I will be back and I will tell family/friends! A+
David
6/22/2012
Etrailer.com has always come through for me on all my trailering needs. The customer service staff go beyond to get me the best prices and fastest delivery available. I may shop around, but I always come back to Etrailer.com!
James
6/22/2012
Great service, fast shipping.
Jim
6/22/2012
I would definitely recommend etrailer. Product was as described shipping was extremely fast.
Jim
6/22/2012
The service here is great, this is why I keep coming back to buy time after time. Great service, fast shipping, nice!!!
John
6/22/2012
Fantistic, got my order the very next day, super fast easy ordering item exactly what I needed.
Ken
6/22/2012
I liked the service so much the first time I ordered, I decided I could stand being treated well the second time and probably all the time.
Lon
6/22/2012
Fast delivery and easy to install. Watching the video ahead of time made the whole thing seem a lot less difficult. Thanks for a great experience!!!
Mark
6/22/2012
Service was very good, cover meets all my needs. Thanks!
Mark
6/22/2012
Fine folks at etrailer upgraded my shipping so I had my order super-quick. No mix-ups and everything works fine.
Philip
6/22/2012
I think your website was easy to navigate. I also think your service is speedy! Excellent experience so far! Thank you for putting a rush on the order we are in desperate need of this hitch we had a hitch on the pickup bumper & due to hauling a too heavy load I've bent it, so we are hoping this will alleviate the problem! Thanks.
Rita
6/22/2012
You really shook the tree to get my order shipped same day I called. Thanks!!
Ronald
6/22/2012
So far the shoppping experience has been great! The price was well over $100 less than local installation, found a youtube installation video by eTrailer with the exact make/model/year as my vehicle, and received notice of shipment within 2 hours of placing the order.
Tim
6/22/2012
Ordered online. Prompt acknowledgement of receiving order, processing, shipment of order all within a couple of hours, late at night. Shipment tracking is awesome - love the map. Shipment arrived ahead of schedule and order was spot on. A pleasure to deal with, I wish all other online retailers were this good. Thanks for a job well done!
William Mike
6/22/2012
Website is great. Easy to navigate. Selections are extensive with excellent information. Reviews, pictures, and videos are a great help. Prices are also amazing.
Alec
6/21/2012
The wiring harness showed up on time. Easy to install directions. I also found a video on YouTube that made the installation faster for me. I am very pleased with the product.
Billy
6/21/2012
Wow, what service. From start to finish a great experience. The rep was very nice, knowledgeable, and helpful. She got all the info I needed. I placed my order the next day on line and it was processed immediately and got to me in 2 days when it should have taken 5. Thanks for everything!
Brent
6/21/2012
Absolutely no complaints. I received notification that my order had shipped within 3 hours of placing it. It arrived a couple days later in great shape. Would definitely order from here again.
Craig
6/21/2012
Etrailer was the only place I could find that had the parts kit I was looking for. So A+ on selection. Transaction was easy and seamles, and the item shipped out very quickly. Overall I would do business with E-trailer again, and would recommend.
Craig
6/21/2012
Upon placing the order, there was an immediate response email confirming the order. Twenty minutes later I received an email from a person at etrailer letting me know they had placed the item for shipment. This was Sunday night It was on a truck the next day and arrived two days after that. The order tracking is very easy to use. I received the item a couple days faster than I expected. There were some paint scrapes on the frame which I went ahead and repaired myself because I was going to use the cargo holder on a trip within a few days. It performed well and is easy to use.
Darryl
6/21/2012
ETrailer was really easy to deal with, and very helpful with email follow-ups, the stuff arrived sooner than expected, and in great shape. It is really great shopping with them Thanks.
Dennis
6/21/2012
The best I have seen in all my years of internet buying. A true 5 star perfomance.
Edward
6/21/2012
I was very pleased with the transaction. the salesman was very professional and knowledgeable. I might add personable as well. I will buy from you again.
Gerald
6/21/2012
My experience with e trailer was great, the part was cheaper than other places and they did the great job. The site is very easy to navigate too and the installation instruction is so helpful, I had my mechanic go to the site and watch it before installing the hitch which made it easier for him. Overall I am very happy with etrailer and recommend it to all of my friends.
Guita
6/21/2012
Good selection, good descriptions of the product line. Easy ordering and good follow up by Cust. Serv. Top notch!
Hamp
6/21/2012
Top notch service! Ordered Monday night and had my item by lunch time on Wednesday. Excellent customer service. Excellent shipping time. Thank you!
John
6/21/2012
The experience was as good as I could expect.
Jonathan
6/21/2012
Order was easy, price was fair, you guys have video which makes the installation a lot easier to do, anybody can do it.
Jose
6/21/2012
Thanks for upgrading the shipping for free. It has been a pleasure doing buisness.
Katie
6/21/2012
Awesome service. Great communication! Would refer anybody and will use again! Thanks for a pleasant experience!
Keely
6/21/2012
Great!
Kenneth
6/21/2012
This was my first experience and I was amazed with the service and incredibly timely responses.
Kenneth
6/21/2012
Easy to order, great videos fast shipping, freight paid. Great to do business with.
Larry
6/21/2012
The best sales rep helped me, give her a raise. She was very helpful. Experience was the best I every got on any website because of her help.
Leonard
6/21/2012
I contacted etrailer with a question regarding what type of roof rack I should purchase for my new car - the representative who responded was most helpful. I put in my order, then just a couple of hours later, I received an email that my order was being processed and another one to let me know that it had been shipped……all on the same day. I have never experienced such great customer service before from any retailer. I wont hesistate to recommend etrailer to others. Your staff are the best!! I will definitely shop here again. Thanks!!
Margaret
6/21/2012
I was very impressed with your service. I ordered a carrier for my wife's mobility scooter on a Monday afternoon and I was installing it that Thursday afternoon. I was ordering four items to complete the job and the service rep informed me that one item wasn't needed, and saved me over $20. I'd call you a company with ethics and integrity.
Max
6/21/2012
Great easy experience
Michael
6/21/2012
Great Service and fast shipping. The part also fits like a glove. I'm pretty happy so far!!
Onassis
6/21/2012
Your site is fantastic. Thanks for the efforts you guys put into the videos and customer service. It has earned my repeat business!
Peter
6/21/2012
Etrailer understands that customer relations is the key to commercial success. Love the personalized approach. Installation video sold me. Everything else was gravy.
Richard
6/21/2012
Great people to deal with!!!
Roger
6/21/2012
Very good. Site was easy to navidate around. Shipping prices were easily accessable. Sent confirmation quickly.
Ronald
6/21/2012
Excellent customer service.
Sandra
6/21/2012
I am well pleased! Fast shipment, fair price. The etrailer wiring adapter will make a much easier trailer wiring job for my Chevy S-10, plus it will make a much more reliable connection.
William
6/21/2012
Perfect fit - great price - easy instructions - easy ordering, what's not to love about this site?
Al
6/20/2012
Very easy and very helpful you have everything I have been looking for. I had to phone customer sevice and they were very helpful and understanding.
Andrew
6/20/2012
The rep was great. She went to the manufacturers web site to do some research on my unique fender. Thank you. Other non-specific web sites more like trailer trash compared to your site. I have already recommended you to my neighbor.
Brant
6/20/2012
Excellent and fast turn around on orders. Have always had great service and the right parts shipped every time.
Brian
6/20/2012
The rep was super and very helpful in helping us the bicycle rack that we needed.
Charles
6/20/2012
I am a satisfied customer. Very fast shipment, along with great communication.
Clarence
6/20/2012
I am a new customer, I found etrailer by using the internet. Because I was not comfortable with adding the items I was interested in into my shopping cart I called Customer Service. The CS Representative was very knowledgeable, helpful, polite and sent me order confirmation within minutes of the order entry. The confirmation was followed by shipping information and tracking info. Should I feel the need to check on the status of my delivery. Very satisfied with etrailer at this point and I will use etrailer again.
Dan
6/20/2012
Fast service! You guys don't fool around!
Daniel
6/20/2012
The Surco ladder extension works well and is very safe to use. The eTrailer service was great and the ladder extension received 2 days after ordering online.
David
6/20/2012
The rep was very easy to do business with and was very helpful. The people in the midwest are just nicer than the east or west coast. The follow up that it has been shipped on the e-mail is helpful. Thanks again.
Dean
6/20/2012
etrailer products and service are great. With each new car I return to etrailer.com for the hitch at about 1/3 the price of OEM. Great value.
Donald
6/20/2012
Nice product. Great service.
Jerome
6/20/2012
Wow, What a great experience. This is my first purchase from etrailer.com and I am overwhelmed and excited to recommend this site to everyone. I placed my order a bit after midnight today and my order was already shipped!!! That means same day shipping. Wow, that is awesome…maybe they are operational 24 hours a day. The prices are very competitive and they offer a vast amount of items to choose from. This site has everything. I would recommend this site to everyone! Try them today!
Jose
6/20/2012
Experience was great. Products easy to find, order processed quickly, and shipped immediately.
Kirk
6/20/2012
Great informative web site, made choosing a bike rack for my RAV4 so easy. I really appreciated the personal service and super-fast order processing and delivery. A big recommend from me!
Mark
6/20/2012
I was really surprised at the level of customer support. I received a call on Sunday from etrailers verifying that my order was correct ordered 2 hitches for 2 different models of Mazdas. The support tech was helpful and courteous.
Mark
6/20/2012
Good experience overall. Good selection/prices, easy checkout, great status updates, and quick receipt of goods. Can't do better than that.
Nancy
6/20/2012
Excellent customer service. I'm really surprised at how good. Best that I've ever had. My order was shipped the same day it was ordered.
Robert
6/20/2012
Very Impressed! From the time I ordered to when product was setup for shipping I was informed. And, when I had a question on the order/shipping - Fast response! Nice job! Will definitely be ordering more stuff for my van from etrailer.com!
Steven
6/20/2012
Customer service was oustanding, I will make future purchases here again.
Tim
6/20/2012
They delivered when they said they would and I appreciate that.
Wayne
6/20/2012
The part came came and worked as promised. It was perfect as was the installation video although the written instructions that came with the part turned out to be more than adequate.
Arlene
6/19/2012
You guys are unreal!!! i LOVE ordering from you!! (Too bad i don't camp out or have a trailer or truck - but luckily i DO have a car and you are providing the better visibility I need in the city!) thank you for such prompt and courteous service.
Audrey
6/19/2012
I had a very pleasant experience with the rep and she was able to get met the right parts and sent them within a short time after our conversation. With this kind of help, I would use etrailer for other travel needs in the future. Thanks etrailer!
Bill
6/19/2012
Good customer service and fast shipping.
Brett
6/19/2012
I went to my local chain tire store to purchase a pair of tires for my camper. I knew exactly what size and load range I wanted, only to be told by the manager that they don't make that size anymore Long story short 5 minutes on the etrailer.com website and the tires I wanted were ordered. Less than three hours later they were on their way to be delivered free within five days after the order was placed. Why I didn't go to etrailer first is beyond me. Next time I will know.
Carl
6/19/2012
Got everything and I must tell you that they are a perfect replacement-I had bought the brackets just in case but didn't need them. I'm so impressed with these that when I get a minute I'm going to order two more for a different trailer.
Thanks for a great product and doing a great job on the order.
Daniel
6/19/2012
Great products and fast shipping to my house.
David
6/19/2012
Wow that was fast thank you very much for the excellent customer service!
Eloy
6/19/2012
I appreciated the good service and quality materials.
James
6/19/2012
Great customer service, fast delivery, good price.
Jeff
6/19/2012
Very satisfied with my purchase of a Yakima bike rack from etrailer.com. I was able to install very easily in minutes. Perfect fit. Thank you.
Jeffrey
6/19/2012
Website is well organized, shopping was easy, prices seem reasonable, and the turn-around on my order was fantastic! If the merchandise is as represented, I'm sure that I'll be doing more business with you folks. Thank you.
Joseph
6/19/2012
Great site with a large selection and reasonable pricing. Will come back for all truck and trailer needs.
Kathleen
6/19/2012
Fantastic! I haven't installed it yet, but the shipping and communication were outstanding! Will do business with you again!
Matt
6/19/2012
After a long fruitless search for a harness to connect my 5 yr old Isuzu to my boat trailer I ran across etrailer.com and with some reservation ordered what appeared to be what I needed. I received it today and 15 minutes later had it installed and the lights all worked perfectly the first time. It feels good to see a product, order it and receive it in good time and install just like the directions said.
Phil
6/19/2012
Recently ordered 2 Kenda Loadstar tires and rims. Pricing was the best available and shipping was prompt. I was upgraded to 3-5 day shipping and package was received earlier than expected! A great shopping experience! Thanks!
Richard
6/19/2012
I went to my local chain tire store to purchase a pair of tires for my camper. I knew exactly what size and load range I wanted, only to be told by the manager that They dont make that size anymore Long story short 5 minutes on the ETRAILER.com website and the tires I wanted were ordered. Less than three hours later they were on their way to be delivered FREE within five days after the order was placed. Why I didn't go th ETRAILER first is beyond me. Next time I will know. Thanks to the crew for fast precise service.
Theodore
6/19/2012
etrailer.com is an awesome website and company. I really love how you have all of the videos for the specific products on specific vehicles. Both the hitch and the wiring harness. Very confidence inspiring. The product arrived as indicated and I installed it just like the video showed. Highly recommended.
Andy
6/18/2012
Thanks to you for your excellent service!
Basil
6/18/2012
Very pleased.
Dave
6/18/2012
I felt the web site was easy to use. Ordering was simple and my order was shipped in less than 24 hours. Wonderful service.
David
6/18/2012
Thanks so much. So far this experience has been great. Looking forward to
receiving the product and installing on my car.
David
6/18/2012
Just a note to thank etrailer for the products I recently received. Was asked if I might review some products, but all products were great and etrailer was outstanding. Thanks for the great service as well as low prices and quick shipping. Will definitely order from etrailer again when needed. Thanks.
Doug
6/18/2012
The rep was very happy to assist me in my order. She deserves a hand for her assistance.
Eric
6/18/2012
Unbelievable stock of hard to find parts, complete info including how-to videos, easy to navigate web pages and to my surprise, an order shipped out just hours after being submitted. as a frequent internet buyer etrailer is one of the best internet suppliers, I work in retail and will highly recommend etrailer for parts we don’t stock.
Ernie
6/18/2012
I am refubishing a 1998 Casita and ordered a set of tires and wheels for it. Lowest price was at E-Trailer. Before installing the tires I decided to check the wheel bearings and they needed replacement. Again E-Trailer had the lowest price. I ordered them on Sunday morning and the were shipped Monday morning. Great service.
Gary
6/18/2012
Thank you very much. You have personally been fantastic. Thanks again.
John
6/18/2012
My friend at work bought a hitch for his car from etrailer. It came fast and installed just like it said. Looking forward to mine, and thanks for the free upgrade delivery!
Keith
6/18/2012
Great service, great price!
Mark
6/18/2012
Great store. Easy to navigate the site to find the parts needed for my exact car model. Also, they had an installation video for my part that was done on the exact make and model of my car! Doesn't get any better then that!
Matthew
6/18/2012
Good prices.
Nathan
6/18/2012
Very happy with the parts and the delivery time frame. All parts work as stated.
Fantastic site with good information. Thanks for your prompt and friendly service!! I intend to be a repeat customer.
Robert
6/18/2012
Service was very good, ordered the Tekonsha P3 on the 12th and received on the 18th. With ordering the cable for my 1995 ford f150 Brake Controller was an easy install.
Ronald
6/18/2012
It's always à pleasure to buy at your store. You givè such a great service!!! Thanks again!
Sébastien
6/18/2012
WE received the fan blades. Thank you for the outstanding service.
William
6/18/2012
Easiest online purchase I've experienced in this category. Ordered a hitch and bike rack for my CRV on Monday, arrived at my door Friday. Easy instruction, online videos were a nice reference too. Would totally used etrailer again and recommend to others.
Chris
6/17/2012
They have quality products and lots of videos on you tube. I have ordered from them 2 times now. I have received all the right products and shipping is quick and cheap.
Dave
6/17/2012
Great service. They were able to upgrade the shipping, and send the wheel out same day of order Sunday/Fathers Day. That is amazing.
David
6/17/2012
So far you're doing a great job, showing me you appreciate my business, having an extremely competent and helpful web site, a great walk-through-the-park check-out, and best of all so far, your expediting my shipping without extra cost to me!
Gary
6/17/2012
The rep was great. He helped me fix my order and then shipped it the same day! Great staff.
Gary
6/17/2012
It was so easy shopping for the hunter in our home. I found camo seat covers and needed matching floor mats. Floor mats in the stores had pink writing..didn't think that would fly with my guy. Anyway, after placing my order I immediately received an email confirmation and a follow-up status email! Great!
Glynis
6/17/2012
Thanks that's great. I want it ASAP so really appreciate the extra confirmation email. On a Sunday. Good customer service.
Henry
6/17/2012
This hitch fit awesome, looks very heavy duty.
Jordan
6/17/2012
I'm amazed how fast you process orders and ship them out.
Joseph
6/17/2012
Great service, special thanks for the speedy shipping date.
Kenneth
6/17/2012
My order qualified for no-charge shipping, and was subsequently upgraded to 3-5business days. I felt special and that is the hallmark of an exceptional transaction. In plain English, they flat delivered the goods. The folks at etrailer are the real deal.
Mark
6/17/2012
Etrailer is truly a one stop shop when it comes to trailer parts and accessories. The staff is always very helpful and courteous and the shipping is fast!!! Thanks Etrailer!!!
Ray
6/17/2012
Thank you! This is my second purchase from etrailer and I am 100% satisfied x2
Raymond
6/17/2012
Pricing was right and the CSR was friendly. I would recommend anyone to your site.
Scott
6/17/2012
A very satisfying experience, received my goods five days after ordering. The instructions were good and I installed the hitch in less than a half hour.
Stuart
6/17/2012
Ordered yesterday, and today Sunday I get an email that says it has just shipped! I'm totally amazed! Never had an order fulfilled so soon!! Thanks so much!!
Teresa
6/17/2012
I was pleased with the speed in which you respond and ship items. I was pleased to see that you provide a complete kit. I have already recommended you to other family members.
Terry
6/17/2012
This is my second order with you guys and I picked you versus buying it local off the shelf because your stuff is fast and a good value. Thanks!
Thomas
6/17/2012
Product worked great. Videos & instructions online are priceless.
Travis
6/17/2012
This is the best and fastest service I ever had from the internet.
William
6/17/2012
The descriptions were accurate and very helpful in ordering the right parts. The speed in filling the orders are exceptional. The internet makes a very inexpensive way to shop compared to driving to dealers who would have to order the parts anyway. e-trailer has a complete line of products that someone may need.
Alan
6/16/2012
Excellent customer service, easy online shopping experience. Nice post sale emails for order status and shipping. Thanks!
David
6/16/2012
I am especially excited about the great service I received. From the person who took my order until I received it. eTrailer.com is GREAT about following up! I always knew the whereabouts of my order and believe me, it matters.
George Ann
6/16/2012
You guys are the best! I see no reason to shop anywhere else for trailer related goods! Awesome service! I'll pass the good words on!
Jarod
6/16/2012
etrailer has just about anything you would need for your trailer. Its pretty easy to find your common trailer parts, but not so easy to find the small stuff, like wire clips for the trailer frame.
Joel
6/16/2012
Great experience at etrailer, give them a call and they will go out of their way to help you get the right part.
John
6/16/2012
Great service, ordered the towing base plates one day and got the notice they were on the way the next day. I was able to follow the shipment all the way to So Ca on the computer. It was delivered yesterday and I installed them this morning!
John
6/16/2012
I needed some wheel cylinders fast. And my lake trip depended on me getting them quick and being the right ones. Well I spoke to someone at etrailer and she was super nice and very knowledgeable. Got me the right parts and even a day early. I will definitely buy all my trailer needs from etrailer.com. Thank you
Michael L
6/16/2012
Great deals, thanks!
Robert
6/16/2012
Great experience! Ordered and shipped the same day!
Amanda
6/15/2012
I am well pleased with your service, my order was filled and shipped quickly. I appreciate that. I need trailer parts, and supplies quite often. I will do buisness with you again.
Bennie
6/15/2012
Customer service was excellent.
Bradley
6/15/2012
Great site, well-listed and good price, realy pleased.
Daniel
6/15/2012
Excellent service and experience, I highly recommend you check etrailer.com first for your needs.
David
6/15/2012
I think the customer service was professional. She was very informative.
David
6/15/2012
I am very pleased with how fast that my order was shipped. It has always been a pleasure to do business with this company, that is why I keep coming back.
Dean
6/15/2012
I worked with an associate sales person. She was very helpful, precise, and in general was very pleasant to talk with. Thanks E-Trailer.
Jack
6/15/2012
I was looking for a well made trailer jack for a good price, thats just what I got. Shipping was great also, received 4 days after placing order.
Keith
6/15/2012
eTrailer's website is easy to use. The search functionality allows you to find relevant items quickly and easily. I especially liked the videos demonstrating how to install and use the bike racks. I tried several websites and found myself coming back to your site, as other sites did not compare. I tried comparison shopping and you did offer comparable or better pricing. Like the special attention from customer service. Received a personalized letter as soon as I submitted the order. I would recommend this site to others.
Olga
6/15/2012
Very professional person took my order and was extremely helpful.
Richard
6/15/2012
Decent prices and super fast shipping! THANKS
Terry
6/15/2012
Very Impressed with your business. order was on time. everything ordered was as advertized. Competitive prices. I will be telling everyone about this website.
Thomas
6/15/2012
The item I purchased was exactly as I ordered and arrived at my home in good condition. I would do business with etrailer in the future.
Tim
6/15/2012
etrailer had the Thule replacement bike carrier straps that local stores no longer carried. It was easy to order online and my order arrived complete in just a few days.
Timothy
6/15/2012
Good experience. Everything with my order went smoothly.
Tom
6/15/2012
You expedited my delivery at no cost to me, this is more than most people would expect.
Arnold E
6/14/2012
Anytime I order from etrailer the price is lower than any place that I've found, and it is shipped and I received it in a few days.
Billy
6/14/2012
I was really impressed with the fast and personal response to my online order and the good communication. The trailer hitch cover was just what I needed and at a reasonable price. Thanks for the fast shipping and great service.
Catherine
6/14/2012
Good price, free and quick shipping, and nice people. Tires got here two days after ordering them.
Christopher
6/14/2012
Great service, good communication. Etrailer does it right!
Darlene
6/14/2012
Awesome, everything was perfect!
Dean
6/14/2012
The man that took my call is the type employee that is professional and knowledgeable and friendly and would be good for a company.
Donald
6/14/2012
The rep was a pleasure to work with. She answered all my questions, processed the order and was extremely pleasant to talk with. The part was very easy to install. Delivery was on time.
Douglas
6/14/2012
So far so good. Price is comparable to another I found on internet. Better than many on internet and local. I liked the image depicting the actual bar with cables. The rep was helpful and informative. I liked having the phone number, to call about a detail I was questioning. Many internet sites only have e-data response.
Ernest
6/14/2012
Great company to do buisness with. Would recommend this company to anyone who needs parts for a Reese Fifth Wheel Hitch.
Ernest F.
6/14/2012
You have always had everything I need. Your site was easy to use and I am very satisfied with your service and promptness. I'll definitely be back. Thank You.
Keith
6/14/2012
This was my first time using etrailer and surely not my last. The tracking information with instructions and installation videos was excellent. The hitch and wire harness were very easy to install! Overall good experience.
Michael
6/14/2012
I ordered the Brophy truck camper tie downs. I was notified right away that the order was on the way. It arrived in a few days, installed easily and, so far, works well. I will definitely use your services again!
Patrick
6/14/2012
I recieved the trimmer rack and love it. Just wanted to say thanks for your help and time.
Ralph
6/14/2012
Great company, my purchase arrived on time, and in great shape.
Robert
6/14/2012
I was hesitant to order by email but I'm glad I did. This company's performance was excellent in every way. My order was precise, at a fair price, the shipping was quick and the tracking feature was great. etrailer is the first place I will shop when I need boating or trailer parts. I am impressed by their service.
Roy
6/14/2012
This is the thrid time I have ordered from eTrailer. Their prices are great, their installation videos are accurate and very helpful and I can't believe how fast I get my stuff. Their sales staff is also very helpful when I have had questions.
Steve
6/14/2012
I was so happy with my first purchase with etrailer.com that it has become my first stop when it comes to internet shopping. They have American made products and good prices. I always shop for American made goods first, but sometimes I just can't afford them. With etrailer.com I can afford to do what is best for my country, my wallet, and find better quality products for me and my family. What can be more important than that?
Thomas
6/14/2012
Ordered 3 tires & wheels for my pop up trailer. Product arrived as described. Confirmation and delivery was quick. Have placed another order for more items. This is my go-to from now on for my trailer needs.
True
6/14/2012
Very easy to use site and extremely helpful information with regard to types of products as well as installation advice.
Dave
6/13/2012
Excellent Service. The product I received was exactly what I expected.
Dean
6/13/2012
Fast delivery. All items in good shape. I will use them again. Good price, quality merchandise, prompt delivery. What else could you ask for?
Elizabeth
6/13/2012
Got the hitch yesterday. Installed like a dream. Thanks again!
Eric
6/13/2012
Excellent service, the lady knew exactly what I needed. The purchase took less than ten minutes.
George A
6/13/2012
Thank You for a quick shipment. Received in 3 days! If need arises for further items, will defintely remember you. Thanks again!!
James
6/13/2012
Great people to do business with. I placed an order of about 6 or 7 items, I noticed the shipping disclosure said it may take up to 10 days or so, so I emailed them, letting them know I was heading out for a long camping trip in 5 days, I got an immediate reply, and they did everything they could to get me my stuff within 4 days, before we left for vacation.
Jason
6/13/2012
Great!
Jim
6/13/2012
Excellent experience. These guys go the extra mile! Especially on shipping terms. Thanks.
Joe
6/13/2012
I have bought from etrailer several times and found them to have a huge selection, exactly what I want and for competitive prices. Their support and technical help is top level, one of the main reasons I keep coming back.
Martin
6/13/2012
Great selection of items with detailed descriptions. My order shipped same day within ~2 hr of being placed.
Mary
6/13/2012
Etrailer shipped out my order within 2 hours of me placing it. Great job! I wish everyone was this fast. I will order again from etrailer, and you should also.
Michele
6/13/2012
Good cheerful service. Will shop here again.
Robert
6/13/2012
The website was easy to use and full of info about my application. My order was shipped on the same day and upgraded for no additional fee. The unit was exactly as advertised. I couldn't be any happier with the purchase.
Robert
6/13/2012
Best trailer supplier I have ever found. Fast and efficient.
Russell
6/13/2012
Great Selection and very easy to find what I am looking for. You'll hear from me again.
Scott
6/13/2012
Well this is my first order and I must say you got my attention with the upgraded shipping free of charge. I would like to take a moment and thank you very much. There are few times in life when people go out of their way or give that little extra to make someone smile. I will be sure to Pay It Forward to someone in the near future. Thank you etrailer.com for your awesome inspiration.
Zackery
6/13/2012
Well constructed. Arrived in a timely manner.
Alexander
6/12/2012
I ordered a wiring hardness and trailer end connector for my car from this company. It arrived on time and all worked. I would recommend them to friends.
Anh
6/12/2012
I am extremely pleased with my shopping experiences, yes multiple times with etrailer both the online and the customer service staff. They are very knowledgeable with the products and options available which helped so that the right items were shipped very quickly without going through the frustration of returning items and delaying progress on my projects. It was very helpful using the online installation guides with the Q&A to understand any potential issue during installs and assembly therefore making that a lot easier. During initial research etrailer had the best selection and pricing hence me selecting them, so overall I very highly recommend using them.
Charles
6/12/2012
Great .com company to deal with! The prices are great, and you can't beat free shipping! This is our 2nd order.
Chris
6/12/2012
So far I am impressed. It's very refreshing to have someone do what they say they will do. Most places just want to sell, then your on your own.
Fanying
6/12/2012
Good site, found what I needed within a few minutes, price was good as were the instructions on a youtube video. I'm looking forward to receiving my purchase.
Gary
6/12/2012
Great products and very prompt shipping. The best I've found. If every other company was this efficent they would have competition.
George
6/12/2012
I received the wiring harness for my 2004 jeep today it took me about 25 minutes to install, it works great. I am glad I found etrailer.com on the web.
Jack
6/12/2012
I got a trailer hitch for my 2001 Toyota Prerunner. It was exactly as advertised and very easy to install. Fit and finish was very good. I recommend getting the wiring harness too. The installation video and customer comments made the whole process a snap. My brother gave me a hand and we had a kick working on it. Good purchase. Yes, I recommend it.
James
6/12/2012
This was my first time to hear of and contact etrailer. The rep was very helpful locating the part for my trailer by navigating with me your very extensive internet site. She seemed patient and extraordinarily customer oriented.
James
6/12/2012
The rep was very helpful, friendly & did everything she said she was going to do! email, shipping confirmation, etc.
Jeff
6/12/2012
Price was right, delivered on time, items arrived in terrific shape. Easy install on both items ordered. Took less than 90 minutes from the boxes to completion. The reviews on items were a lot of help as far as finding the right products for me. Both appear to be well-made and durable. Folks at etrailer were on top of my order from start to finish. Got a quote from a local shop prior to ordering from etrailer. Saved quite a chunk of change.
Jeffrey
6/12/2012
I do a lot of looking on the web, but always come back to etrailer. Fast shipping and great customer service.
Joe
6/12/2012
Unreal! This is the type of service I want every online business to strive for. Thanks guys for making my transaction so smooth! A+!
Kenneth
6/12/2012
I purchased and received my order in 3 days. When I got home from work spent a total of 2 - 3 hours at the most had everything together and worked great. Everything was as they said went toghether easy-peasy. I would recomend any one looking to add a brake controller to buy from etrailer. I am sure that I will be a repeat buyer. Customer service is unlike any I have encountered in quite some time. Thanks again etrailer, it was a pleasure doing business with you.
Mark
6/12/2012
Easy searching for parts. Great selection of items. Friend told me about the site. It's in my favorites now. Thanks folks!
Martin
6/12/2012
Very fast delivery. Hitch installed easily.
Mike
6/12/2012
This is my second time to order from etrailer.com. I always find your website information very helpful. Other customers questions regarding a particular item, together with answers from your reps, helped a lot when deciding what item to order. Prompt email from your reps regarding an order placed is also a plus. This company is staffed with professional people. Couple of hours after I placed my recent order, I received an email confirmation. An hour or so after, another email to confirm that my order has shipped. Now that's customer service at it's best. I'm sure I will be ordering some more items in the future from your company. Best regards.
Orlando
6/12/2012
Ordered late Sunday arrived Tuesday, even Next Day Air takes 2 days to get here. Wheels look good. American made. Good price, and FREE shipping. What more could you want? I'm putting these guys on my Christmas list!
Randy
6/12/2012
As most of us know when you buy on line with a company you have never dune biz with you take a chance. Loved the service. I added this one to my favorites!
Alan
6/11/2012
Your website is really easy to use. The template was very helpful. By far the best prices.
Alan
6/11/2012
eTrailer is an excellent internet ordering experience. They do a *very* good job. Everything I ordered arrived in due time to Canada considering the free shipping. Packing was exemplary and I had no concerns of breakage.
Aujmer
6/11/2012
Fast shipping and hitch came as said. Thanks!
Brandi
6/11/2012
This is the best service I have ever gotten, I ordered something on a sunday afternoon and an hour later got an email that it has shipped. Keep up the good work!
Bruce
6/11/2012
Unbelievably fast order processing. Website easy to use.
Carla
6/11/2012
Thank you for the prompt order. Got part just in time before leaving on trip.
Dan
6/11/2012
I ordered the white cat hitch cover and love it!!! The hitch cover is exactly like the picture and I received it quickly. I would definitely buy from etrailer again.
Debby
6/11/2012
This company has been one of the best that I have used on getting the correct information to me and shipping the items out. Thank You for your help on shipping the order out so fast.
Ed
6/11/2012
Very fast shipping and great pricing. Only place I will shop for trailer needs.
Jack
6/11/2012
Etrailer has a lot to offer customers and is prompt with shipping and keeping their customers informed. I recommend etrailer to everyone looking for trailer parts and accessories.
James
6/11/2012
What a great site, products and customer support! The hitch was shipped quickly everything needed for the installation was in the packages. The videos for installation were spot on! I could not be more impressed with this company and its service! A+
Justin
6/11/2012
Your company is great - thank you for the update and express shipping!
Larry
6/11/2012
Thank you so much for your detailed service!
Lesa
6/11/2012
The order was very simple to complete and arrived quickly.
Lt.
6/11/2012
Very good company. Fast treament and fast shipping.
Marjorie
6/11/2012
Excellent service! Great product at a great price.
Michael
6/11/2012
Received tailgate earlier than promised. Solidly built, good price, well fitted to my 99 Ram 2500. Easy to install. Defintely recommend this product.
Michael
6/11/2012
Great Service, good experience, order shipped within hours of placing. Thanks etrailer!!
Mike
6/11/2012
Wow, you guys are fast! The past week I've tried several auto stores and nobody had what I needed. I watched your tutorial on connecting the electric hook up for trailing on a jeep Laredo. I placed my order immediately. Thank you etrailer.
Patricia
6/11/2012
Never thought installing a trailer hitch could be so easy!
Ray
6/11/2012
Parts were correct. I like the instructions provided.
Ricky
6/11/2012
Very easy to find the products I needed. Suggested products were helpful and will make the installation much better.
Robert
6/11/2012
I was kept informed almost every day about my order. Thanks for the good job.
Ron
6/11/2012
Exactly what I needed. Fast, helpful and friendly.
Steve
6/11/2012
Great service! Great installation video! Great follow-up!
Alan
6/10/2012
Tires look good and super fast shipping.
Bob
6/10/2012
Great experience with customer service. Two different people specifically followed up with my order to ensure I'd have my tires by the time I left on my camping trip. Very much appreciated the personal service!
Brad
6/10/2012
I ordered a complete roof rack system at 9:12 am on 6/9/12. By the time I checked on my emails at 3:12 pm that same day to find out my order had been shipped out. Even though I have not received it yet, the service was excellent. I spoke to a rep and she was very helpful and knowledgeable. I would order again from this company when I need something.
Debbie
6/10/2012
The price was right and the shipping quick. Perfect!
Dwayne
6/10/2012
Despite being a very small order I was contacted and advised it had been received and was in process. Then I was alerted when the item shipped. That's not unusual, but the tone of the emails indicated etrailer was genuinely interested in making sure I as a customer was 100 percent satisfied. I was treated as well as if the order had been for a large ticket item instead of a $2 something pin.
Emmett
6/10/2012
The processing was very quick, the shipoping charges to Canada were very reasonable. I am very satisfied with my first buying experience. I will keep this in mind for the future.
Ivan
6/10/2012
Came here because of crazy high shipping at other stores. Found out that not only was shipping a lot cheaper here, prices were lower. Have bookmarked etrailer.
Mark
6/10/2012
Providing a video of installation was very helpful and made my job a lot easier.
Matthew
6/10/2012
Ordered a tow hitch wiring light harness unique for my Ford Explorer late on a Saturday afternoon, and the part was shipped the following day. I really liked how much information was supplied on line, assuring me that I had the correct part too.
Ray
6/10/2012
Ordered a hitch for a Buick Rendezvous. The hitch fit perfectly. The directions were good. The installation video was excellent for the hitch and the wiring harness. The printed instructions for the wiring harness were worthless. The staff at E-trailer were knowledgeable and helpful. Very pleased overall.
Richard
6/10/2012
STOP and let me help you make a decision right now !!! If you are reading this, you want to decide who to order your parts from. I have ordered a few things from etrailer.com over the past two years and every time has been a very positive experience. Recent example: I ordered hitch extender one early evening. That very same evening, I get an email stating my order was processed special and shipped that same night. I did not pay for any thing extra. They just simply want to exceed my expectations. They did. If you want your order in a timely manner with a positive customer experience, you are in the right spot !
Tim
6/10/2012
My experience with etrailer was excellent - quick shipment and delivery.
William
6/10/2012
Quick shipping, trailer bearing kit had everything needed to replace bearings and races.
Bruce
6/9/2012
I will use them anytime, fast delivery, quick response, and customer satisfaction
Crystal
6/9/2012
Easy to install.
Dan
6/9/2012
Etrailer to me is the best experience I can imagine, they are courteous, efficient, and products are delivered on time. I thank you for the kindness you have shown me.
Dr. Naymond
6/9/2012
Excellent service. My order was upgraded to a better delivery time & should have my part within a few days. If the part is as good as the order process I will be 100 percent satisfied.
James
6/9/2012
Great price, fast and free delivery, order shipped complete - great service.
instalation was exactly as described in the instruction - very easy to follow. Installed within a few hours, and that was me by myself, in the dark with a flashlight. Extremely happy with the purchase and will definitely recommend etrailer to others.
Joe
6/9/2012
I received my order in 4 days and everthing fit perfect.
Larry
6/9/2012
Wonderful! I have now installed and it when on just like video you had. Plan to do another car with you.
Larry
6/9/2012
We did have a problem with the shipment of half my order however Customer Sevice was very helpful and my order was received by the date I needed it. The hitch and bike rack were easy to install and held two bikes for my wife's first triathlon. Thanks for your extra help.
Patrick
6/9/2012
Wow! I can't believe how fast you got this order shipped. I ordered it around 10pm last night friday and you shipped it at 5am this morning. Don't you guys ever sleep?
Ron
6/9/2012
Really, really quick shipping. I ordered my tongue jack Sunday afternoon and it arrived Tuesday with standard UPS shipping! Makes you wonder why other online retailers are so slow to get you your part? Great job guys! I can see why so many others raved about you as well! I'll definitely be back when I need another part for my trailer.
William
6/9/2012
Great service as always. Received wiring harness in just a few days and it was very easy to install. Works great. Thanks
Andrew
6/8/2012
Excellent customer service! Now this company knows how to go above and beyond to satisfy its customers! The fastest shipping service ever! I'll definitely recommend etrailer to my friends and family.
Bezhan
6/8/2012
Always have what I need and others things that make towing easy. Will continue to shop here for a long time!
Bryan
6/8/2012
Very fast shipping and everything in the box as ordered. Highly recommend etrailer.com.
Charles
6/8/2012
Great experience, easy to use, not hassle no fuss!
Chris
6/8/2012
Site was easy to navigate. In-depth information. Lots of options. Will use again when needed.
Frank
6/8/2012
I have had very good success with etrailer products.
Gary
6/8/2012
Thank you for the expedited order. Order shipped same day as I submitted it. The pricing is very good.
Gerald
6/8/2012
Fair prices, fast shipping and more personal feeling email notifications. I rarely write reviews and decided to this time, because the packaging was so good. Good job to the shipping dept!
Jake
6/8/2012
I was very impressed with my order process and the price I paid. etrailer.com had the lowest price and I did shop around a lot. Additionally I was extremely impressed with the order follow-up after my order was processed.
James
6/8/2012
E-Trailer's customer service is absolutely amazing. Thank you!
Jason W
6/8/2012
Knowledgeable. Fast. Courteous.
Jeff
6/8/2012
Fast delivery good prices. Will buy again.
John
6/8/2012
Fast, efficient service. Easy to communicate with. Order arrived on schedule. No complaints.
John
6/8/2012
I absolutely love etrailer. I bought the under-bed gooseneck hitch and received wonderful customer service. I got a personalized email telling me the items were in stock and would ship in 24-48 hours then got another personal email informing me the items were shipped. From now on when I need trailer or hitch parts I will definitely be using etrailer!!!
Joseph
6/8/2012
Great website. Detailed information on products and ability to compare. Good follow-up emails on status of order.
Lloyd
6/8/2012
Best price, fast, efficient, upgraded my shipping from standard shipping to 3 to 5 day, that's what I'm talking about! Etrailer takes it to another step, Rock on!
Paul
6/8/2012
Great experience. CS was very helpful and was able to answer all my questions without having to put my on hold and ask someone else, big plus to me!! I checked around and the prices here are good and the CS and ez use of their website sold it for me.
Paul
6/8/2012
As described, it fit like it was suppose to, no problems, quick shipping, my new source for my towing needs!
Rick
6/8/2012
I am very happy with etrailer. I got my trailer hitch in only 24 hours.
Robert
6/8/2012
All i have to say is WOW!!!!!! I don't think words can describe the way i feel right now about this company. I ordered up a trailer hitch and some other things for my Suzuki crossover and 4 hours later it's on a truck and being shipped to my house and they upgraded my shipping with no extra cost. I'm just blown away on the customer service that I've gotten from these guys. I would recommend Etrailer to any of my friends/family any day. Keep up fantastic work. I'm just blown away!!
Tom
6/8/2012
Fast delivery.
Tracy
6/8/2012
This a real find for me. I had been looking for trailer parts in my part of the country but didn't find them until I went to etrailer and there they were. The service was excellent and they shipped the same day. I will use them again. Thanks a lot for the help.
Allan
6/7/2012
I really like the videos they really help in the install part and take away a lot of guess work. I ordered one afternoon, next morning there was an email wanting to help in any way, and the ability to track. Great!
Darrel
6/7/2012
So far so good! Looks like you guys/gals are right on top of it!
David
6/7/2012
Stellar! Fast shipment, great communications, and a good product.
Don
6/7/2012
I was very satisfied with my order and their team was very helpful.
Eric
6/7/2012
If I need any thing they sell, I will order from them. Thanks for good service.
George
6/7/2012
This is my second order from eTrailer and in both cases my expectations were exceeded by far. Keep up the great work!
Jeffrey
6/7/2012
Easy and painless. Best prices I found.
Jim
6/7/2012
Great communication. Fast delivery. Literally got more than I asked for in a good way! Would highly recommend!
John
6/7/2012
The search and ordering process was easy and convenient. Due to the installation video provided, I was able to install the part myself with no problems and the adapter is working as advertised. Thanks!
John
6/7/2012
What an outstanding job everyone did. I like the way I was able to see where my order was when I tracked it. When the rep. took my order I needed some help wiring up my trailer and she went and got all the answers for it. Shipping dept great job!! Etrailer.com I will be back!!!
John
6/7/2012
The experience was great from the start.From the minute I placed my order untill I received my product they kept me informed. They even sent me tracking information which specifically kept me in the know of where and when it would arrive. On top of that the winch I purchased is without a doubt the best quality I've ever owned.
Joseph
6/7/2012
Excellent customer service and parts availability. They had what I needed and even upgraded my shipping to express service at no extra charge! Thanks etrailer.com.
Kevin
6/7/2012
The shipping was fantastic as well as the communication about the status of the harness. Felt more personal instead of the standard responses from large companies. Item installed and worked perfectly with no issues. Very happy with this transaction.
Michael
6/7/2012
Your site was well laid out, easy to find things, if I need anything else I will be back.
Paul
6/7/2012
Customer Service has been excellent so far. I have been informed of my order shipping, the order status, and the upgrade to a quicker shipping option at no extra cost to me.
Randy
6/7/2012
I think the site is great.
Scott
6/7/2012
This wiring harness couldnt be easier. I had installed this in about 5 minutes. Finding the right fuse socket was the hardest part..until I finally gave up and looked at the instructions. Very clear and straightforward, highly recommend if you are in need of a harness! Shipping was quick too!
Ty
6/7/2012
Great experience, I ordered on Sunday and I received my complete order on Wednesday. They kept me informed from day one and provided tracking information. This was with free shipping. The bumper hitch I ordered for my 2012 LEXUS GX460 fit perfect and I installed it in less than 15 minutes. I will definitely shop here again. Thanks for the outstanding value and great service!
Bruno
6/6/2012
So far the ordering and search process has been very easy with etrailer. I received an email stating the order has been processed and is on its way
Christian
6/6/2012
Shipping was unbelievably fast for free shipping. Installation was very simple and directions from the video made it easy. Everything lined up just like the video.
Christopher
6/6/2012
Fast and timely.
Daphne
6/6/2012
Hitch came, well-packed, in three days, easy to install, good product.
David
6/6/2012
I think I will become your number one customer.
Erric
6/6/2012
Etrailer's pricing and customer service are outstanding, as I would recommend them to everyone. I will be ordering again from them in the very near future because of this. Keep up the great work.
Gerard
6/6/2012
Great prices. The lowest I found on the Internet. Add that to the free shipping and you are winning!
Joseph
6/6/2012
The website is fantastic, full of great information to compare the products, and makes it more comfortable for beginners to purchase and install. Prices are very good, and they even upgraded my shipping for free!
Julius
6/6/2012
Ordered a hitch and wiring module for our 2005 Hyundai Accent, received it in 5 days, all complete, installed the hitch in 20 minutes, it fit perfect, No drilling, bolted right in! the wiring took about 45 minutes but not bad if you have some experience with auto electrical, Very pleased with everything we got and the ease of the install. Thanks for a quality product, good and fast service. Very Pleased, Thanks again!!
Keith
6/6/2012
True to their Lowest Price Guarantee, they matched the lower price of an item I found on a competitor's website, plus 10% of the price delta. I ordered late at night and when I checked my email the following morning, I had received an email stating that my order had already shipped! In regard to towing and trailer needs, Etrailer always comes through with flying colors. I'm not here to blow sunshine, but Etrailer is the best experience, period, of any internet site I've ever ordered a product from. Simply another great e-commerce experience!
Keith
6/6/2012
Easy to work with and order from. Rep answered my questions and help me find the right product. Made it easy.
Laurie
6/6/2012
I placed my order and got confirmation of the order almost immediately. Six minutes later I received an email saying the items were in stock and would ship within 24 hours. Four hours later I received another email saying my order has been shipped, along with the tracking number. I am very impressed with etrailer customer service and would not hesitate placing another order.
Michael
6/6/2012
Great service and products.
Norman
6/6/2012
This has been the best experience. Your prices are amazing and your service is as good as it gets. I ordered my parts on Monday. With the free shipping I did not expect to see it for more than a week. Today is Wednesday and the parts were on my door step when I got home. I heard about you from a friend that had a great experience with you.
Robert
6/6/2012
Shopping with etrailer was perhaps my best web shopping experience. The web page was well laid out and cross referenced. I especially liked the installation videos. Their prices were competitive. The ordering process was simple and intuitive. My order was shipped within hours of the moment I placed it.
Ron
6/6/2012
I think E-trailer is a great website to do business with.
Sandy
6/6/2012
I am impressed with the friendliness and expertise of your employees.
Thomas
6/6/2012
Excellent service
Alan
6/5/2012
Thanks a lot you guys do good business.
Alan
6/5/2012
The web site is great and customer service is great.
David
6/5/2012
Orders are shipped very quickly. Prices are good, what is not to like?
Don
6/5/2012
I thought the rep was very helpful and easy to work with She was also very helpful in explaining how the trailer installation would work with my Subaru. My experience was excellent and I would definitely order again with e-trailer.
Donna
6/5/2012
Very satisfied!
Doug
6/5/2012
Great!
Jerry
6/5/2012
I had a really good experience buying what I needed online. Thank you for the great prices and quick email responses to keep me up to date with my order. Now I am just waiting to receive my packages by the end of the week, thanks.
Juan
6/5/2012
You folks rock! I recently ordered one small part from you. I was notified as soon as it shipped and received it within just a few days. I was treated with courtesy at all times, just as if I was one of your biggest customers. Thank you!
Nancy
6/5/2012
Our hitch arrived promptly within 30 hours on expedited shipping provided by etrailer, a great service. Overall a very satisfactory experience. The hitch fits well and looks good.
Nelson
6/5/2012
One of the best websites I have ever shopped from. Clear video descriptions, great prices, and fast order fufillment. Never before have I seen shipment tracking details include a map. But maybe I don't get out enough.
Robert
6/5/2012
I had a great shopping experience! Upgraded my shipping at no extra charge.
Shaun
6/5/2012
Looks like it's going to be a great coupler, didn`t need to redrill holes, commercial quality and fast shipping. Thanks etrailer.
Ted
6/5/2012
As in the past, I have nothing but good to say about your service and products. I try to buy American so I appreciate your stocking these products.
Thomas
6/5/2012
Again, found exactly what we were looking for at the lowest price we found, reasonable shipping costs and FAST turnaround. Thanks again for the great service to your customers!
Todd
6/5/2012
I'm impressed so far. Good job!
Carlo
6/4/2012
Thank you etrailer for being there. When I thought I was headed down a road of trouble you came through. Keeping adding the help viedos, thay have saved me.
Eugene
6/4/2012
Thank you for the good friendly and speedy service. Product is just what I wanted.
Eugene
6/4/2012
These guys are great. I received my items way faster than expected. Roller bunks were good quality. No complaints. Thank you.
Everett
6/4/2012
I am totally delighted with my purchases from etrailer. Always great prices and item availability, shipping is very reasonable and very fast. Thanks so much, you have a customer for life!
Jeff
6/4/2012
Thank you very much. I can not image shopping anywhere else for our towing and parts needs! Etrailer has always surpassed our expectations on delivery and great and friendly customer service!
John
6/4/2012
The selecting and buying process was exceptional.
John
6/4/2012
Product was shipped quickly and included everything ordered and needed for the installation. eTrailer folks followed up with emails and even upgraded my shipping method at no extra charge. I will certainly order from eTrailer again!
Kent
6/4/2012
The order, delivery, and part received went fine.
Maria
6/4/2012
This is the 4th time I've used etrailer. The products come on time and are exactly as ordered. Great phone service and online instructions.
Mitch
6/4/2012
Got my 2 inch hitch today. Looks great. Fast service. Thank you
Robert
6/4/2012
Super fast shipping. Ordered Friday, item arrived Monday, can't beat that. Instruction video is super easy to follow and to the point. Can't wait to get this on the car. Wouldn't hesitate to shop with etrailer.com again and again and again.
Scott
6/4/2012
My experience ordering the Draw-Tite Class III hitch for my 2010 RAV4 was excellent. They upgraded me to priority status at no charge and I had my hitch the next day. The hitch arrived in perfect condition and installation took 25 minutes. I would order from them again, which I did. I ordered a Thule bike rack.
Wayne
6/4/2012
All was good with item.
William
6/4/2012
I was very happy with the service I got, thank you.
William
6/4/2012
Very easy to install, got it fast and it works great. Will be bookmarking this site for future reference.
Chis
6/3/2012
Awesome! I ordered a special Trailer Wiring Harness that was hard to find in any Auto Parts Store, on Line, late Wednesday and it was in my Mailbox Saturday morning. I also saw a video on etrailer's website showing someone installing it. So when it arrived I already knew how to put it in. An infomative website, excellent price, and fast delivery. Can't beat it.
David
6/3/2012
Courteous customer service, fast delivery. Item as described. Thanks!!
David
6/3/2012
I know very little about vehicle maintenace but the website offered detailed pics and installation instructions. I was celebrating my 5 year anniversary with my wife and the order was vital that I get this piece on my truck so we could take our bicycles with us on our trip to key west. Thanks again and the customer service rep who answered my questions over the phone, Excellent!
James
6/3/2012
First of all, I like your website. It's well organized, easy to navigate and when you add an item to your cart you don't lose your place. Then, when you order additional items you always know what's in your cart. I also like that I have the option to see what shipping costs will be at any time. Check out was fast and easy also, and then very good email confirmation on the order and notification of shipment. A first class operation and a cut above the competition.
Joseph
6/3/2012
Thank you! This is the first order I've made with your company. I will definitely tell my friends about your website.
Patricia
6/3/2012
Prices were favorable and shipping was quick, overall very satisfied with my purchase.
Steve
6/3/2012
I am always amazed on how fast is your service. I am a repeat customer.
Albert
6/2/2012
Very impressed with the quick service. I have tried to find some of these items for quite sometime with no luck. Found them here in 5 mins.
Curt
6/2/2012
etrailer is an outstanding place - one of the best on-line shopping experiences I've ever had. Great responsiveness on questions and after ordering, shipping was extremely fast. Customer service was knowledgeable and very helpful with question on my subsequent order. Well done.
David
6/2/2012
You guys are great! Best service ever, thank you.
Francis
6/2/2012
When I received the bag so promptly, I wondered if you had not upgraded the shipping. Thanks so much. I have received it in fine shape and look forward to its use on vacation. I will recommend you to any that could benefit from your products and service. I have completed the review sent to me in another email.
Keith
6/2/2012
Good transaction. Super fast shipping. Well packaged.
Noel
6/2/2012
Good selection and fast delivery.
Richard
6/2/2012
Product exactly as described, works great. Very fast shipping, ordered on Wednesday, received on Friday using standard shipping,
Rick
6/2/2012
Bolted right up using existing hardware. Good fit and good finish. Great price. Thanks guys.
Robert
6/2/2012
Not too computer savy but wanted to say I'm so pleased with the Rhode Gear bike carrier I ordered. It came early, was easy to put on car and I am very satisfied. Thank you.
Roberta
6/2/2012
I ordered my hitch for my 2004 freestar van on Tuesday and received it thrusday. Very fast delivery. I installed the hitch myself and it took just over and hour. Would have been helpful if I had someone to help. Fits and looks great. Very happy that I bought from etrailer.
Alan
6/1/2012
Very helpful and fast response to questions. When I ordered something it was shipped almost immediately and fast!
Allan
6/1/2012
Nice web site easy to move around and find what you are looking for and a great selection and more. Easy to order. Emails that were sent had all the needed info. Also, very easy to track your order. My order was delivered on time and worked great
Antonio
6/1/2012
Product was delivered today, assembled easily, 11 bolts and mounted on my Jeep Wrangler. Easily clears the spare tire and looks sharp.
Dan
6/1/2012
Fair price, personal service, responsive to customer, got product shipped quickly, company in the heartland of usa, good site…they've got it goin on! American Internet Commerce at work!
Daniel
6/1/2012
Talked with a sweet helpful lady and we were able to go directly to what I needed. I had shipping confirmation in less than an hour.
Daniel
6/1/2012
This the way a company should be run. Excellent follow up. They caught a mistake I made on my order that I made and called me before it shipped to make sure that's what I wanted. Fast shipping also.
Dara
6/1/2012
Product shipped fast, was easy to install.
Dave
6/1/2012
Your website, pricing and attention to customer service are impressive.
J Michael
6/1/2012
Another great eTrailer experience. Customer service is top-notch and the shipping is fast.
Jason
6/1/2012
The service was incredible. I ordered the product on 5/31/12. It was delivered 6/1/12! Price was extremely reasonable.
Jill
6/1/2012
Purchase experience was quick and easy. The videos provided on the etrailer site helped me decide which product was right for me after much research. Being able to visualize the product and it's use made a big difference for me as a customer. I have used etrailer in the past with great success and used them again this time. Future purchases will go straight to etrailer. Thanks for all your help guys.
John
6/1/2012
I needed some parts for my boat trailer at the last minute before vacation, I called and talked to a rep and she not only checked to make sure my parts were in stock but also worked to get the shipped out that same day and it was already 5 o'clock. This is my second purchase from etrailer and I keep coming back for the superior service and quality.
Jonathan
6/1/2012
Amazing service! We received our bike rack, shipped more than half way across the country, in less than two days! Order was complete, accurate, and well packed. Bravo, etrailer!
Kathryn R.
6/1/2012
Very efficent, simple, and speedy!
Maxford
6/1/2012
Fast delivery. Easy install. Great experience.
Michael
6/1/2012
I have ordered from etrailer before and you can count on them to get your order out in a hurry. Placed this order on Tue. and it was delevered on Friday. Best on line service that you are going to find anywhere.
Michael
6/1/2012
Thanks for your quick service, this order was delivered to me already and I just placed the order on Tuesday. I will be able to install it this week end, your service is the best on the web.
Michael
6/1/2012
Very good search capability, going directly to my items of interest. Also, the excellent videos really demystify the installation process! etrailer is as good of an online shopping experience as can be found!
Paul
6/1/2012
Great vendor to work with, able to find hard to find parts for my 2004 wrangler. The rep was outstanding, keeping me informed about my order, very customer friendly on the phone. Plan on turning my wrangler into a trail buggy and will order most if not all parts from etrailer.
Rick
6/1/2012
Great shopping experience. Staff was very knowledgeable, quick to respond to e-mail queries and great customer service. Would gladly shop with them again.
Robert
6/1/2012
Great prices and selection. Even better service fast and friendly.
Ryan
6/1/2012
Excellent service. Fast response to order.
Yvon
6/1/2012
etrailer is one of the best online retail stores that I have dealt with. Excellent service, courteous, and timely. Prices are also great. Very happy with my experience.
Albert
5/31/2012
The best customer service bar none!! I will order from this site again.
Chadwick
5/31/2012
From a helpful and friendly customer service rep to the surprisingly fast delivery, this company did it right, and at a great price.
David
5/31/2012
I am very happy to have received my order so quickly.
Edward
5/31/2012
I shopped all over for this rack and I found it here for half the price. I'm very impressed at how quickly the package was shipped and how etrailer keeps you posted every step of the way.
James
5/31/2012
I had a very positive experience at eTrailer.com. The pictures and videos on the site made me feel much more confident that my purchase made sense for my vehicle than if I had ordered from another site. Plus, the delivery was quicker than I expected.
Joel
5/31/2012
Product great,service great and delivered on time.
John
5/31/2012
Excellent site and service. Will use in the future.
Joseph
5/31/2012
My first time trying to pick out the right rack, had to call back twice and both times I could not believe how helpful and nice both reps were, great job.
Mary
5/31/2012
Awesome, website with plenty of information and installation videos. Your service both delivery and online is outstanding.
Michael
5/31/2012
My order was placed and it shipped out the very next day. I am very impressed with the speed and availability that etrailer operates at. Thanks etrailer!
Teddy
5/31/2012
I have always lived with an over-active imagination, but some how it fails me at imagining how one could expect more or find anything of concern within the context of our transaction to this point. Bravo! Thanks for being on duty to serve.
Thomas
5/31/2012
I ordered the Tekonsha P-3 for my 2006 Tundra. Really fast shipping. Ordered Monday night, was waiting for me when I got off work. The adapter fit my OEM wire perfectly.
Timothy
5/31/2012
Fastest service ever.
Tou
5/31/2012
In today's day and age, when it seems like customer service is going down the tubes, etrailer.com has brightened my outlook.
William
5/31/2012
Very helpful in finding the parts I need to repair my boat trailer. Leaf springs and master cylinder shipped the same day. Can't wait to get my order.
Carson
5/30/2012
So far my experience with etrailer.com has been exceptional! When the product arrives on time then I will be completely satisfied.
Cary
5/30/2012
Order fulfillment and shipping were accurate and fast. Prices and selection are hard to beat. This has been true for several orders. This is a quality shop and I will be back.
Chad
5/30/2012
Great service! I placed my order in the morning, had shipping confirmation by mid day and tracking information by late afternoon. Estimated arrival is much faster than expected. I love the installation videos and can't wait to install the hitch and wiring harness. Thank you for making customer service such a high priority!
Jay
5/30/2012
Great customer support.
Jeffery
5/30/2012
Great website! Easy to navigate and figure out what you need. Great descriptions of items. Fast shipping and communication.
Jennifer
5/30/2012
Great company to do business with. Excellent communication and fast shipping. Reasonable prices with an exceptional selection. I am a repeat customer and have been very satisfied with the products I have received. I also like the video demonstrations of the various products as well as other online product information such as trailer wiring diagrams. I highly recommend doing business with etrailer.com.
John
5/30/2012
Your web site and service was outstanding, very simple, very easy... actually a pleasant experience. It installed in less than 30 minutes. The electrical kit was top notch and easy to install. Thank you.
John
5/30/2012
Your help has already been recieved recieved the trailer hitch I ordered. The time to recieve the order is incredible and I thank you very much I didnt expect to have the hitch until I returned from vacation. Thank you again.
Lewis
5/30/2012
Outstanding customer service. Friendly and knowledgable - did exactly what they said they'd do.
Mark
5/30/2012
etrailer had my order shipped within hours of my phone call so I will receive it a day earlier than expected. I will definitely recommend etrailer to my friends.
Martin
5/30/2012
Most inforrmative website. Great service!
Michael
5/30/2012
This company is top of the line. Once I placed my order I already had 2 e-mails and then the next day an e-mail that my order shipped. Good prices and great service, what else could anybody ask for.
Mike
5/30/2012
Good selection, prices, and customer service.
Paul
5/30/2012
Arrived quickly, was packaged well, and exactly what I asked for, good job etrailer!
Peggy
5/30/2012
Ordering was simple and quick, I was always informed of where and when the shipping was taking place and it was very efficient!
Renee
5/30/2012
The usability of the website is very good. Compared to other online stores with similar products, etrailer has a very detailed view on products and easy seach capabilities. The installation videos and video reviews are excellent. The shopping cart detail is great. The checkout process was simple and fast. Email confirmations and shipment response was very fast and personalized, I was impressed with all phases of my experience with etrailer. I hope to be equally impressed with the products once they arrive.
Richard
5/30/2012
Excellent service. Assembled bike rack today and it was the proper fit. Looks good too. Pleasant to the eye.
Robert T
5/30/2012
The floor mats fit great. First class customer service.
Rodney
5/30/2012
When I called in, I was not sure what I needed but the person I talked to was very helpful and got my order together, she was very helpful and polite, thanks!
Bobby
5/29/2012
Great experience! Thank you.
David
5/29/2012
Very helpful sales person and fast delivery. We ordered just before a holiday weekend and still got our tires delivered ahead of schedule. I have bookmarked this site for all my trailering needs.
Henry
5/29/2012
Love the product. Was shipped fast. Fits my truck perfectly and looks and works great.
James
5/29/2012
In all respects, I was completely satisfied with the website and level of efficiency of etrailer in delivering the product ordered.
John Coleman C/o
5/29/2012
Great service product was received on time product was described, perfect and video to install was very helpful.
Josh
5/29/2012
The service was fast and when picking up the rep was friendly and helpful.
Judy
5/29/2012
My order was processed very quickly, shipped out the same day and they even upgraded my shipping so that I would receive my items sooner. I appreciate the efficiency and the superb customer care!
Paul
5/29/2012
Thanks so much for the great customer service ! did not expect such great treatment.
Paul
5/29/2012
Pro Series 15K arrived as scheduled and packaging was in order. Installation was provided by the dealer and went without any issues. Information provide on your site was precise and I was able to make a selection for my application without concerns. Your site is all anyone needs for their towing needs and is very easy to navigate. Thank you
Thomas
5/29/2012
Product is exactly as it was represented on the website. Reasonably priced. Low shipping charge and arrived very quickly. I am very satisfied.
Warren
5/29/2012
To process an order on Memorial Day is above and betond the call of duty. Thank you for your prompt attention to my order. I already have a scheduled delivery date. This is customer service at its best. Thank you again.
Willis
5/29/2012
Thank you for upgrading my order. That was great!!
Gary
5/28/2012
Excellent service, prompt action, fast shipping, great PR. Will use again.
J S
5/28/2012
The installation videos sealed the deal for me. I would not have purchased the hitch without knowing how to install it ahead of time. The wiring video was excellent. Without that video, I would not have known which harness to purchase nor how to install it.
John
5/28/2012
Very quick response time and excellent product assortment.
Mark
5/28/2012
I thought it was a well put together website, very easy to manuever. And they upgraded my shipping method for free, which was awesome. Thanks and great job.
Nathan
5/28/2012
Great website with all the information you need. Customer service was outstanding. I ordered a hitch and wire harness over Memorial Day weekend and received personalized emails the same day confirming the order and that it was shipped. Most impressive.
Scott
5/28/2012
Installation was easy and took far less time than anticipated.
Vern
5/28/2012
Very nice little side marker light, worked well as a tail light on my ATC project. Very bright, and very durable, easy installation too. Good value for the price.
Christopher
5/27/2012
I just had a tremendous experience with you. Thanks!
David
5/27/2012
After checking with all local auto parts stores and coming up with the same answer from all, I'm sorry that part is not available. I was able to find what I needed in less then a minute of looking. Fast and easy, cannot beat that, all from home.
Mark
5/27/2012
I received my order in 3 days via ground shipping, That's very fast considering it shipped from Missouri to New York, the hitch step and locking pin came in perfect condition in factory packaging, were easy to install and fit great. They make my BMW X5 look sporty.
Michael
5/27/2012
Wow, I've never gotten this fast of service from any supplier. I will certainly do business with you again.
Rob
5/27/2012
I feel I got a fair price, good communication, and fast shipping. What more can a guy ask for!
Roger
5/27/2012
Part was shipped fast and was a perfect fit. Installation took about 10-15 minutes. Thanks!
Bill
5/26/2012
What great service! And they shipped my order the same day. Many thanks, I will shop here again.
Bob & Donelly
5/26/2012
I am very impressed with your company and how you do business-- excellent service, communication, product selection process, web site resources, Q&A sections, videos, "how to" guides.... you saved me so much hassle, run around, and time, and then exceeded all my expectations. Thanks!. I admit to being hesitant to purchase a wheel assembly on line-- but I 'm very glad I did!
Thank you.
Derek
5/26/2012
Wow, in a day where customer service is all but gone, etrailer has surpassed even the good old days. From the minute I placed this order they have stayed right on top of everything. They have notified me each and every time my order has moved forward. Communication! You can never have too much of it and etrailer has done an outstanding job!
Diane
5/26/2012
The whole ordering process and delivery was very pleasant and fast, it took less then a week to receive and I am in California. The tracking process let me know where the harness was the whole time and was also a easy to connect to my car. Really easy, I would tell and recommend anyone to to buisness with etrailer. Thank you guys.
Fred
5/26/2012
So far so good. Very prompt delivery! THANKS
John
5/26/2012
Very nice site, easy to order, fast response and delivery, polite customer service. Good place to order anything for towing, carrying cargo and the like. 5 stars.
Ken
5/26/2012
Great service. I ordered a trailer wiring harness for my 2000 Toyota Sienna. I received it a few days later in the mail. It was easy to install. Thank you for the quick shipping.
Paul
5/26/2012
I am very pleased with your web site and service.
Richard
5/26/2012
1st time ordering from etrailer and won't hesitate to do it again. Order arrived much sooner than expected. Installation of brake controller was as easy as website described. Thanks.
Thomas
5/26/2012
The people were very helpful and I wish I would have called sooner.
Christine
5/25/2012
Great service! Best price around and fast shipping. The product is exactly as described. I could not be happier.
David
5/25/2012
Very responsive company. Quick shipment.
Doug
5/25/2012
Selection was nice. Got an email after I ordered that said my stuff was in stock and would ship in 24-48 hours. Got another email 3 hrs. later saying it had shipped, and that they upgraded my shipping to 3 day for free. Pretty sweet.
Gavin
5/25/2012
Great service and reasonable pricing. Happy I found you!!!
George
5/25/2012
Very professional and exceptional service.
Heidi
5/25/2012
Excellent job!
Jack
5/25/2012
Mirrors fit great and feel really solid on the existing mirrors. Great product and great service.
Jesse
5/25/2012
Great products, easy to find at the right price.
John
5/25/2012
Great stuff.
John
5/25/2012
The rep who helped me was fantanstic!!
John
5/25/2012
Great experience. Website easy to follow. Order confirmed by email instantly and received as requested. Will be making follow-up orders based on quality of service.
Joseph
5/25/2012
I am impressed with your customer service. I received my order in 3 days from the day I submitted it. My thule roof racks are the best system for my Civic and your price was great.
Joseph
5/25/2012
I'm a Canadian customer and found the purchasing experience easy. Freight costs reflected the actual cost better than most outfits. Although, I live next to the border, some outfits think were somewhere in Afganistan or something! E-Trailer has delivered my purchases promptly and at a very competitive cost.
Mario
5/25/2012
Etrailer is always great, super fast shipping, great prices and availability.
Scott
5/25/2012
I ordered 2 tires and wheels on Wednesday and received them Thursday. They were correct and were priced reasonable.
Steve
5/25/2012
The second hitch arrived well packed and in good condition. Thanks for resolving the situation in a timely and positive manner.
Andy
5/24/2012
Wow, service was excellent. I initially selected standard shipping but etrailer upgraded that at no charge. The product I ordered will arrive much sooner than expected. Thank you so much!
Arthur
5/24/2012
I received your trailer hitch and wiring kit for the car I have. I had it on and wired and done in 2 hours and taking my time..Its great design and very simple to do...I will high recommend your products..Thank you for your fast shipping also…
Ben
5/24/2012
Thank you for the great service!
Brian
5/24/2012
Ordered on Sunday night and received just what I needed on Thursday just in time to fix the trailer light before Memorial Day weekend. Fast processing and shipping!
Chris
5/24/2012
5 stars, One of the best, great service, and sales staff. Very knowledgeable and willing to help. This is the only company that I will use for my truck and auto needs.
Dennis
5/24/2012
Great shopping experience. Excellent communication. Shipped the same day with free upgraded shipping.
Dwight
5/24/2012
Super fast shipping and free too. Product is great as expected and functions well. Looks good on the truck.
Henry
5/24/2012
I have made several purchases from etrailer. They have brand names at very good prices. This last purchase was a front sway bar kit and a Roadmaster steering stabilizer for a class c motorhome. Very fast delivery.
Herman
5/24/2012
Awesome, so fast, lots of follow-up. I'll be back for more!!!
J W
5/24/2012
Super quick shipping, item was exactly as pictured and described. Thanks!!
Jason
5/24/2012
Found the item I wanted, placed an order. The website was easy to move through, the shipping was priced really well and I received my order in short order. Couldn't be happier.
Kenneth
5/24/2012
Super fast shipping and delivery. Mount is exactly what I was looking for and could not find locally. Excellent communication after the sale. Great company to do business with. I will definitely be a return customer for all my towing and trailer needs.
Kenneth G
5/24/2012
I ordered a vehicle wiring for my car. It was shipped the same day, fit right, easy to install, and best of all the trailer lights work like they should. Thank you e-trailer.
Larry
5/24/2012
Great service, product and instructions right on. Good experience all around.
Mark
5/24/2012
Good communication, easy installation, quick shipping for free.
Michael
5/24/2012
Thanks. You guys have great customer service.
Mike
5/24/2012
etrailer.com is fantastic. It was extremely easy to find exactly what I needed for my truck by putting in the specs. The brake controller I wanted and adapter necessary for the truck came in a package since I had searched specifically for my vehicle. It was reasonably priced, and shipped cheap within the week. The installation video on the product page made it possible for me to put the part in myself in about 10 minutes. Awesome service and website.
Natalie
5/24/2012
I ordered a hitch for my 2002 Toyota Tundra with a wiring harness. The sales representative was very knowledgeable and patient with my questions and offered great technical insights on hitch type and installation requirements. Everything was exactly as described. The parts were ordered on a Sunday and arrived by Tuesday. The hitch and wiring harness installation were installed with ease per the directions that were included. I'd definitely highly recommend etrailer.com to others interested in towing setups. Thanks.
Pedro
5/24/2012
I think you guys are fantastic! Simple things like rapid customer response and out-of-the-box thinking marketing have put you miles ahead of most of my other on-line purchasing. I really appreciate and will be back.
Phil
5/24/2012
Great service and shipping was very fast. Product was as described and fit perfect.
Ray
5/24/2012
Excellent service and great value.
Robert
5/24/2012
Knowledgable people when I call and very short wait time. Excellent products and very fast delivery. I only shop etrailer for hitch and accessories. Great job and keep up the good work.
Scott
5/24/2012
Excellent service with great prices.
Vic
5/24/2012
It was fast and no hassle. I like your videos. They were very instructive. I never would have found the connector on my CR-V if it wasn't for your video.
Antonio
5/23/2012
I've purchased multiple items from etrailer.com over the last 2 years. Their customer service is the best I have seen from any online retailer. It makes it easy to decide where to purchase these types of accessories.
Blaine
5/23/2012
Got my parts quickly, and now I can use my trailer again.
Dale
5/23/2012
First of all, personalized service is a plus. Not to mention, I was given a shipping upgrade that goes a long way for future repeating customers and referral. When I first found this site was Google search, it showed up on top of all results. I found the website design has all the useful information and the professionally made video instructions to aid me chose the right product. Secondly, I found the company is a solid company with company building and employee group pictures on the website. Finally, your overall pricing beat out all other competitors. I just order the product yesterday. So far, I rate you as Five Stars.
Frank
5/23/2012
Nice and easy to order and competitive pricing.
George
5/23/2012
Order a hitch and floor mats for my new 2012 Nissan Murano. eTrailer came through for me. Thanks! Nice to see there are actually people behind the website that respond to emails - don't ever forget that.
Kevin
5/23/2012
Etrailer was awesome. Their customer service is impeccable.
Lauren
5/23/2012
Super simple install of hitch on 2012 Rogue! Harness is tedious to install correctly. I'm a mechanic by trade, it took me about an hour to install both harness and hitch on the ground in my driveway. Hitch took about 15 minutes.
Michael
5/23/2012
The web search engine and filters allow very quick and precise selection based on vehicle, year and so on. Very fast shipping, tracking information was made available as soon as the order shipped. Buying from etrailer was a good experience.
Mihai
5/23/2012
The rep was simply outstanding in every way. Totally professional and very helpful in making sure I got the right wheel, tire, and tire carrier.
Mike
5/23/2012
Great service. The rep was a big help, super to deal with.
Mitch
5/23/2012
As usual, ordering and receiving products from etrailer.com went without a hitch! (pun intended) This was my fourth order 3 hitches, one spare wheel over the last 4 years. Love the free shipping!
Richard
5/23/2012
Great Website, great prices, great customer service! Always ships fast!
Robert
5/23/2012
etrailer did a great job of shipping my products quickly and accurately. I would recommend etrailer.com to everyone.
Ronald
5/23/2012
Great service! Quick shipment! I will definitely recommend and share this site with friends!
Terry
5/23/2012
Your customer service is outstanding. I needed help and in a hurry and I got both. Your customer service rep was well informed, got me my answers, and then expedited shipping my order late in the day to accomodate my time issue. Now that's customer service. I rate you guys a perfect 10!
Thomas
5/23/2012
Very easy navigation of your site. Product was shipped when they said it would be. Price was right.
William
5/23/2012
All worked very nicely, thanks!
Adam
5/22/2012
Thanks again for the excellent customer service. Very impressed at the speed and accuracy of everything I have ordered. I will continue to shop your store whenever I have the need.
Allan
5/22/2012
Best prices and great customer service.
David
5/22/2012
Easy transaction with fast shipping. Would definitely do business with this company again.
David
5/22/2012
This is by far one of the better shopping sites I have been on. It was really easy to navigate and find the parts I needed to fit my suv. I originally ordered a hitch and wiring kit and then noticed you had videos on how to install, not only do you have lowest prices I could find but these videos were like icing on the cake. I have already recommended you to friends who were asking about the hitch and wiring I installed.
Gabriel
5/22/2012
I found exactly what I was looking for and have not been able to find a better price anywhere. The item was shipped the very next day with tracking information so I could check on the arrival date.
Jack
5/22/2012
The process was easy/simple. Product was advertised and delivered in good condition. I am very pleased with the whole experience.
James
5/22/2012
My experience with my first order from etrailer.com was so superior, from a customer service and product perspective, that I just placed a second order. I was able to install the Curt hitch on my Lexus RX-350 in about 20 minutes. It is a very clean and attractive installation. Delivery time was quicker than expected and I appreciate the personalized e-mail correspondence. You guys are great! Keep up the good work.
John
5/22/2012
Thanks so much...let me say your team there really have your act together...easy to do business with, great communication and no hassles...Thanks again…
Lee
5/22/2012
I was told product would ship within 48 hours. It was ready and shipped in 3 hours! Awesome service! Will do business with again!!
Patrick
5/22/2012
Very good service, when I talked to a service rep. She was very good at answering my questions.
Ray
5/22/2012
Transaction was smooth and accurate. Easy website to order from.
Richard
5/22/2012
I was given the help I needed in a friendly and professional manner. My order has already been shipped. I am happy with the service I have been given today and will come back to you again if I have similar needs in the future.
Robert
5/22/2012
I think your on-line catalog is one of the best! Also, your tracking system is excellent. Certainly, I would recommend etrailer to my friends.
Roger
5/22/2012
Fast service, plenty of contact letting me know along the way how my order was proceeding.
Stephen
5/22/2012
No time wasted looking or traveling to stores to find things you need, E trailer has it, in stock, shipped fast & fair price. Cannot find better people to deal with. Thanks-E trailer.
Andrew
5/21/2012
The trailer light connection package that bought to wire up my new 2012 Honda Odyssey installed quickly and easily, all the lights work correctly. What else could I ask?
Francis
5/21/2012
Was great and good prices.
Gene
5/21/2012
Very fast service.
John
5/21/2012
Very, very quick shipping from etrailer.
John
5/21/2012
This is my second time to make a purchase from etrailer. Service was very good both times.
Norris
5/21/2012
That was the fastest delivery I have ever had.
Straat
5/21/2012
Very informative website. Everything arrived as described in a timely manner. Hitch and light harness were easily installed following your instructions. Definitely would purchase from etrailer in the future.
Carl
5/20/2012
Thanks for your efforts. You have a happy customer. Good customer service can make a difference! Sadly it is fading from our society. Keep up the good work. Show this to your manager.
David
5/20/2012
etrailer had what I wanted at the best price I could find after looking for a couple months at all the options that are out there.
Kurtis
5/20/2012
I am impressed with your service.
Michael
5/20/2012
This is the first time that I had the opportunity to order from your company. I called on the phone and talked to a customer service rep, she was so knowledgeable and walked me right through the ordering process. I have never had such a good experience ordering from anyone. Thanks for all the help and I will recommend your company to all my friends!
Ron
5/20/2012
Thank you for the prompt shipment. The 2 day service is great. The boat trailer tires are of good quality and serves the need. Thank you all for great service.
Alvin
5/19/2012
I was so happy that you had the tires that I wanted, you answered my questions, you shipped promptly, and the price was fair. Thanks so very much.
Ed
5/19/2012
Jennifer was very helpful and has good phone skllls. Very pleasant person to talk to. Also very knowledgeable.
Frank
5/19/2012
Outstanding online store, I been ordering trailer parts here and there for a few years now, I love it because the prices are reasonable, and I never have a problem finding what I need. I have an Auto Shop to repair cars but I have customers with trailers that I work on from time to time and this is the only place I shop for parts. Thanks so much, also they have fast shipping. You don't need to improve anthing. it’s a++ Store. Again, thanks
Frederick
5/19/2012
Quick service, great parts selection, and easy shopping.
Gregg
5/19/2012
Very good service and communication. Took a while to get part but got it. Thats what counts. Thanks for all your help and saving a winch that has a lot of life left in it. Appreciate it. Seems very hard to find this in today's world. Most would just throw away a good product and buy another. This will be a perment bookmark on my computer
James
5/19/2012
Order arrived promptly on the day that I was told.
Ken
5/19/2012
Fast delivery, got everything right and working.
Kristin
5/19/2012
Found the part I wanted, cheap, shipping was reasonable, and it shipped same day.
Skip
5/19/2012
I will never go anywhere else for my hitch needs. I will be sure to tell everyone I know about my great experience with your company. Thanks!
Steve
5/19/2012
Very fast turn around from order to delivery. I have purchased from etrailer before, and as always, great quality products and excellent service. Keep up the great work!!
Thomas
5/19/2012
Order was processed speedily and efficiently.
William
5/19/2012
Experience was very good. Items shipped on time and with the help of the online videos the hitch was installed within 35 minutes.
William Butler
5/19/2012
The rep on the phone provided outstanding service. She was very knowledgeable and courteous. I described what I wanted to do and she showed me on the etrailer website what parts I needed. The recommended drawbar, sway control bracket, and other parts all fit together perfectly. And, I was extremely surprised at how quickly my order arrived. When I need gear in the future, the first place I will check will be etrailer.com.
Bob
5/18/2012
Excellent website, easy to shop, easy to check-out. I will come back for anything my truck needs to tow.
Christopher
5/18/2012
Your service is great!!!
Daniel
5/18/2012
It was really easy to find what I was looking for & the customer service has been really great! Thank you for a pleasant experience online & over the phone, your staff has been great!
Dawn L
5/18/2012
I have used eTrailer several times as Alaska has few places to get needed parts. Shipping has been fast and well packed. When family of friends ask where to order from eTrailer is the first place I give them. The YouTube videos are also great when I am in Texas and need to help my son serving in the Air Force in Alaska.
John
5/18/2012
My small order was treated like it was a million dollars. I was e-mailed when the order was received, processed and shipped. This was the best service I have ever received from an onliine company. You guys really know how to do it!
Justin
5/18/2012
Very good experience with fast shipping. Ordered the straightline weight distribution w/ sway control by Reese. Works great.
Marty
5/18/2012
Great Experience! Friendly and informative customer service! I will definitely be a returning customer.
Michael
5/18/2012
Found this site among others and aside from fair prices, the communication is excellent. One always like to know status of an order.
Myron
5/18/2012
You guys are so professional.
Tarik
5/18/2012
The etrailer web site is very easy to use and logically organized. They pack the product very well, ship quickly and provide a good tracking system.
Tom
5/18/2012
etrailer is GREAT! This is my 3rd or 4th order from you guys - at least 3 hitches and I think some accessories too. Communication is excellent and your website is very easy to use. Good prices, too!
Al
5/17/2012
Great ítem at a great price. Easy to install.
Andrew
5/17/2012
Good Prices and great service.
Charles
5/17/2012
Ordered & shipped on same day! Great service. This is the second time I purchased from etrailer and the first experience was just as good as this one.
The first order was online and that was effortless. The second order was through a customer service rep and he was very knowledgable. He knew exactly what I wanted/needed and both orders were Free Shipping! That's the best. I'll be sure to tell my Fireman co-workers about you guys.
Fred
5/17/2012
Site and service was excellent.
Jeffrey
5/17/2012
Website is well thought out, customer service was friendly and helpful. Good variety of shipping options. I chose the cheapest shipping available and my parts still arrived in 2 days.
Matthew
5/17/2012
Great company to do business with. The woman on the phone was very helpful in helping me with my order and was very pleasant to talk with.
Ridge
5/17/2012
Customer service is beyond excellent. Fast response and help.
Robert
5/17/2012
Great price, product was as specified. I was surprised by how fast I got my product, customer service is very good. I like doing business here.
Rodger
5/17/2012
I like everything so far The woman on the phone was great to work with.
Roger
5/17/2012
I bought a couple items and they were promptly shipped. Even better, I used your web site for connecting my brake controller on my truck. Step by step instructions with pictures and a video made it a snap. Thank you so much for your help. Ill be sure to pass along your site to everyone looking for parts or help.
Ryan
5/17/2012
Wow, sometimes you get the run of the mill. This company is top notch, very impressed with service and sales. Was on top of e-mail updates. Well packed no damage. Will use and refer and use again
Steven
5/17/2012
Your service was super, I will be glad to place an order anytime with your company, again thank you for your super service.
Willard P.
5/17/2012
Great delivery and ordering experience.
William
5/17/2012
These guys are great.
Allen
5/16/2012
Super fast shipping. Great products, you guys rock. Thanks.
Andrew
5/16/2012
Easy good transaction and very cool product.
David
5/16/2012
The Curt hitch is great. Went on in 30 minutes, everything lined-up perfectly and it looks great.
David
5/16/2012
You guys are great.
David
5/16/2012
E-Trailer is Great! Selection gets better everytime I visit the Site and Customer service is always there if you have a question .
Hal
5/16/2012
I would never have expected such attentive service from a trailer parts provider. I really appreciate receiving status emails after I order and tracking info after shipping. Outstanding!!!
John
5/16/2012
Item shipped the day after I ordered it, received in less than a week - great service!
John
5/16/2012
The only, most reliable place for all your trailering needs. Thank you etrailer!
John
5/16/2012
Products, price, and shipping are the greatest!!
Johnny
5/16/2012
Shopping was easy and the comparison option was great for letting me see what my best options were. My order was processed and shipped quickly. I'm very happy with my experience with etrailer.com!
Katie
5/16/2012
Wow. These guys wrote the book on customer service. My order shipped the same day I ordered. I also received an email with order tracking numbers but never had a chance to use it. My order was delivered within a couple of days. Product received was exactly as advertised....even better than I expected. I emailed customer service with a question I had concerning the installation directions and received a detailed explanation the same day. I will definitely order from this company again.
Kenny
5/16/2012
I ordered some items, but I ordered the wrong stuff I spoke with someone on the phone and she got me fixed up. So far this has been a good experience.
Larry
5/16/2012
This company is great and are on top of everything from taking your order until you receive it. I would not think twice about shopping here again.
Louis
5/16/2012
Excellent shopping experience: Great website, easy to find items, easy check out, fast, extremely fast, shipping. You guys are raising the bar for other merchants.
Marco
5/16/2012
The hitch assembly is great. Simple bolt on installation. I also purchased a wiring kit which also worked great and was easy to install. Amazingly, it was delivered next day. Can't ask for more than that. Fast service and products that work as advertised. Now I can tow my small auto-cross trailer, no more packing everything inside the car. It's great.
Mel
5/16/2012
Excellent!
Raymond
5/16/2012
The rep was helpful with my order process. Thanks.
Russell
5/16/2012
I'm always pleased to know that I can find what I want and need at e-trailer.com. Fast and efficient service is always there. As always thank you!
Russell S.
5/16/2012
The service these guys provide is great. If you need something trailer/RV related, they can get it for you. The shipping is prompt and the order is always correct. Take the time to browse their website, they have it all!
Stephen
5/16/2012
Best place to shop for anything related to trailers and towing.
Steve
5/16/2012
Everything was great!
Steven
5/16/2012
Thanks! You guys are great and fast! As soon as I get everything installed on my truck and camper I will comment on everything and take pictures to! Again I love your how to videos there make it reinsurance that you are doing it right! That's how I found you guys looking how to do something on my camper! Now I am ordering from you guys! Thanks from a happy customer!
Steven
5/16/2012
These fine people go above and beyond to give excellent customer service. They have exceeded all of my expectations and I will certainly do business with them again!!!
Tom
5/16/2012
Terrific service.
Wally
5/16/2012
Extremely satisfied. Everything arrived before I expected. I will be ordering all of my trailer needs from etrailer.com.
William
5/16/2012
Great to deal with!!! Second time to deal with you all. So far no problems/nice people/very helpful. Thanks.
William
5/16/2012
Very easy to deal with. I received the hitch within 4 days. Instructions were very easy to follow. I installed the hitch and wiring harness within one hour. Very Happy.
Allen
5/15/2012
Yes, I would recommend the company to anyone. It was a good experience
Cress
5/15/2012
The email updates kept me aware of my order processing. Thanks for making the shopping and ordering so easy on your website!
Daniel
5/15/2012
I was very happy with the brake controller I ordered and the service.
Don
5/15/2012
Good company!!!
Maxim
5/15/2012
The rep provided great assistance and made buying crossborder a great experience! Thanks etrailer!!
Michele
5/15/2012
After running around to different stores looking for what I needed, I came home found what I need at etrailer.took me about 30 seconds to find it and another minute to order it. A couple days later I received my item with easy step by step directions. Took me another 2 minutes to install my part. So I have about 5 minutes invested in my project after trying for weeks to find exactly what I need at other companies. Would recommend etrailer to anyone.
Randall
5/15/2012
Order was shipped and received promptly. I got exactly what I ordered and am fully satisfied.
Wayne
5/15/2012
Enjoyed using your site. It is very informative, the service is excellent. Thanks a lot.
Grigori
5/14/2012
Very good service. Received exactly what I ordered.
James
5/14/2012
The sales person was very helpful and knowledgeable. Thank you very much!
Wayne
5/14/2012
Items were exactly as described on the website. Great prices and fast shipping as usual.
Rocky
5/13/2012
Purchased a Swagman Titan 2 rack from you, just want to say excellent service great price will order from you again, have told my friends....Great communication..Love you folks
Rolf
5/13/2012
One of the best online retailers I have dealt with.
Brandon
5/12/2012
So far so good.
Chris
5/12/2012
E-trailer is great, selling a great product. This is my second hitch from them and they are unbeatable.
James
5/12/2012
I am very satisfied with the fast shipping & excellent product from etrailer. I would definitely order from them again.
Brian
5/11/2012
Very quick service. Product came in good condition.
Craig
5/11/2012
I couldn't be happier with the online experience, everything came as ordered on time except a special order product. I rate e trailer an a+++ and will recommend them to others THANKS!!
Donald
5/11/2012
I do a lot of shopping on line, etrailer.com is a top notch company. I fully appreciate the shipping tracking system, best I've come across so far. They have a complete line of trailer related products at competitive prices. Great Job etrailer.com
Gary
5/11/2012
Great experience buying my Kuat Beta bike rack. Etrailer was helpful in helping me determine fit on car. Item shipped quickly.
John
5/11/2012
Good product, good price, good communication, fast shipping. I am very happy with this purchase, and will do business with etrailer again.
Robert
5/11/2012
Parts were exactly as ordered and shipping was fast. I am very happy with my etrailer.com experience and products!
Roger
5/11/2012
Excellent service, fast, would definitely use again. Thank You!
Stephen
5/11/2012
Good price and fast delivery. Very pleased.
Daniel
5/10/2012
My experience with etrailer was fantastic!!! I placed my order via the website on a Monday afternoon and my order was shipped the same day. Got my complete order on Thursday and that was with normal shipping!!!
Denis
5/10/2012
Amazing! Ordered the new tires Tuesday and arrived Thursday. Exactly what I needed. I work in customer service myself and etrailer exceeded my expectations. Keep up the great work. Already looking at our items on their website to purchase. Thanks again.
Derek
5/10/2012
Thank you for the assistance! It's nice to see some companies still have great customer service. eTrailer will have my business and the future business of my friends and family.
Francisco
5/10/2012
The transaction was painless and smooth.
James
5/10/2012
I am absolutely delighted with etrailer.com! Shipping was free. But it's much more than that. The service from etrailer.com was exceptional! I received immediate feedback after ordering at 2:11pm on a Saturday. I received confirmation of shipping the very same day at 7:16pm! Additionally, each confirmation was from a person not an automated response and a customer service representative from shipping contacted me to let me know that my shipping was upgraded at no cost. This was impressive, but I waited for the item to arrive before giving a satisfaction rating. On Tuesday, just 3 days later, the hitch arrived in pristine condition. Then today, 5 days after ordering, I received a note of thanks and some additional information about my hitch from another customer service representative. What tremendous customer service! I have to tell you and I want everyone to know: etrailer.com is, in my opinion and experience, the best online company in the business! Again, I am an extraordinarily satisfied customer.
Joe
5/10/2012
Shopping with etrailer.com went great. They upgraded my shipping for free and everything fit together and worked great. Thanks for the great service.
Justin
5/10/2012
Outstanding service from start to finish.
Kendell
5/10/2012
I am very pleased with the assistance I received from etrailer on my project of getting my truck prepared to pull a 36 fifth wheel. etrailer has a wealth of information and a wide variety of products on their site, along with staff available to answer questions. Getting ready for my first adventure in an RV has been very enjoyable. Thanks etrailer!
Michael
5/10/2012
Phone staff very friendly and helpful!
Randall
5/10/2012
I am extremely pleased with the company and the product.
Thomas
5/10/2012
Had what I needed and could not find anywhere else. Great price and quick and fast shipping at good rate. E-mails sent confirming the order and notified when shipped with tracking info. Great service. Will book mark this site and go here first for trailer and hitch needs.
Alan
5/9/2012
As usual great customer service, from the first phone call until item is received.Great company to work with. Keep up the great work and service.
Andy
5/9/2012
Received my product amazingly fast! Great service.
Anthony
5/9/2012
Excellent service, got the correct tire at an attractive price with prompt shipping. Very happy with your service. Will do more business with you in the future.
Bruce
5/9/2012
I think you guys are great.
Charles
5/9/2012
Excellent service.
Dale
5/9/2012
Excellent service, great pricing, fast shipping. Thanks!
David
5/9/2012
Awesome website! I happened to stumble across it when searching for parts to service two of our shop trailers in a last minute project. The company was very professional regarding emails, staying in constant contact and keeping me informed of me orders status. Everything was shipped and recieved fast and got our shop on the road in great shape. I will be using eTrailer.com again in the future for additional shop trailer repairs as well as for my own personal trailer fleet.
Dustin
5/9/2012
Etrailer was great - shipped right on time. This is the 3rd time I have used them and I will continue to do so in the future.
Edward
5/9/2012
I love this company. My mechanic suggested this company for satisfaction and price. I definitely agree on both. Very personable employees.
James
5/9/2012
I wanted to thank you all for the excellent service. I placed my order on Monday, and the product was on my door step this afternoon when I got home. I haven't tried to install yet, but if it is even half as easy as the reviews indicate I will be 150% satisfied. I'll be recommending you to everyone I know that needs a hitch or accessory. Thanks!
Jeff
5/9/2012
I was very happy with your service and got my hitch the next day.
John
5/9/2012
Excellent service. Fast delivery. Good product that was easy to install. I am very pleased with my purchase and would recommend etrailer.com to everyone. Thanks!
Kevin
5/9/2012
The rep was very helpful with getting my item. Easy and friendly place to shop.
Kevin
5/9/2012
Thank you very much. I really appreciate all that the company has done to
make me feel very connected and aware of my order being shipped to me.
Leo
5/9/2012
The hitch looks great! It is on my Mustang GT convertible and I wanted it to be barely visible and that is how it worked out.
Mark
5/9/2012
Just what we expected. All the items purchased were great. The roof basket was beefy and well made. The nylon bag is well built and the netting was good. Thanks!
Michael
5/9/2012
Great and friendly service with knowledge! Refreshing to deal with someone in a friendly state. The rep was very knowledgable and willing to go that extra step to assure that I ordered the correct item. Thanks!
Pat
5/9/2012
Love this supplier!
Peter
5/9/2012
Very prompt shipment, packed well.
Ralph
5/9/2012
Price is good, instructions great, shipping fast and easily tracked, this is my second order from you. If you are trying to impress me you have succeeded!
Robert
5/9/2012
These guys are good! They upgraded my free 5-7 day shipping to 3-5 day at no charge! I didn't even ask for it. They just did it. I got the hitch in two days and installed it myself. The instructions were perfect. You can install it yourself if you have milk crates and a few boards. If I ever need trailer parts, I'm looking here first!
Stacey
5/9/2012
Everything was good.
Theodore
5/9/2012
Shipped same day ordered. Very courteous service.
Tommy
5/9/2012
I want to thank you for your prompt service. Order received in 4 days and everything fits perfectly on my HHR. Will leave plenty of room in back of vehicle for my dog Buck He loves the carrier too.
Thanks again and I will gladly recommend you to all my friends
Arthur
5/8/2012
You are fast and polite.
Bryan
5/8/2012
Very quick processing and shipping.
David
5/8/2012
Great products at a very reasonable price. Placing the order was a breeze. It is always good to find a company that still believes in customer service. I have used Etrailer.com once before with the same results. I would and have recommended Etrailer.com to my friends and family.
Eddie
5/8/2012
Thank you etrailer.com! Not only did the hitch I ordered arrive sooner than expected, it was super easy to install in about 30-40 minutes. The wiring harness took a bit longer, but thanks to the how-to video, we got it installed perfectly, didnt break anything...and it works!! We did the complete install in our driveway, without any jacks. Luckily, I fit under the car with more ease than my husband and was able to thread the wiring just like the video showed. By the way, I'm a 64 year-old grandmother and if I can do this, anyone can. The hitch looks great and we are extremely happy with the entire process, from ordering to install.
Elaine
5/8/2012
I ordered a fifth wheel rail system for my truck and it shipped immediately. No hassle ordering. Will definitely order again from this site.
Gary
5/8/2012
So it has been very nice, I had to use the help feature and they were great. I called and the rep was knowledgeable and very polite. Parts were in stock and with any luck they will do the job I need done.
Gene
5/8/2012
I appreciate doing business with you, fast shipping and good product.
Gilles
5/8/2012
Web site easy to navigate and very informative. Order process was straightforward. Received prompt reply and updated info on delivery. Delivered when promised. Installation was a snap. All parts included, perfect fit, less than 10 minutes start to finish and that was because I wasn't rushing. I'd definitely order from etrailer next time I need a part.
Ira
5/8/2012
Amazing service, fast shipping, and excellent prices! I will definitely order products again!!!
Jason
5/8/2012
Service was awesome. System arrived promptly and was very easy to install.
Jim
5/8/2012
Very fast service
Mark
5/8/2012
Took longer to jack the car up than to install the hitch. Wiring took longer to make sure wire is not too close to a heat source.
Robert
5/8/2012
Great experience. Very helpful and good follow up.
Thomas
5/8/2012
Very good website with excellent navigation for finding what you need. Fast shipping along with awesome order tracking will get your order to you before you know it.
William
5/8/2012
I knew nothing about hitches and this website was very easy to use. I found everything I needed.
Alfonso
5/7/2012
Love the cargo carrier!
Charles
5/7/2012
Great experience doing business with you.
David
5/7/2012
I needed bearings/races for my boat trailer, as well as new tires/wheels. I ordered the 13 inch wheels, and they came in perfect, clean, mounted and inflated….fit perfect! I ordered the 1 bearing kits, which include races, bearings, grease seal and cotter pin….again, perfect! Great service, great products!
Garrett
5/7/2012
I was in need of a very unique part that has one source. etrailer was the only place. The part I wanted even went out of production for a short period of time. The very knowledgeable and helpful staff and etrailer took my name and number and called me as soon as part was back in production.GOOD JOB!! Thank you for great service
Ken
5/7/2012
I think you have found a customer for life. Very user-friendly website and a good selection of items. You'll see me again.
Mark
5/7/2012
Working with your agent was a pleasure, he had the knowledge to answer my questions and when I asked if he could get it shipped today he stated he would try. I received an email shortly that the item had shipped. Thanks! I have ordered from your company before and have always received great service.
Mark
5/7/2012
Great price and better service. Thanks.
Michael
5/7/2012
I have purchased from etrailer several times and your service and very timely handling of my orders is very impressive and I am grateful. Thank you.
Michael
5/7/2012
Excellent time frame from ordering to delivery. Would do it again in a heartbeat.
Paul
5/7/2012
Placed order on Sunday. It was processed and sent out for shipping the same day. Best customer service I've seen in a while. I will definitely be shopping here again and recommending etrailer.com to my family and friends.
Rob
5/7/2012
Great service once again, thank you etrailer!
Rudolf
5/7/2012
You guys are great, very helpful. I will be back.
Russell
5/7/2012
Good product at a reasonable price.
Stephen
5/7/2012
The hitch came promptly. It fit my 2008 Dodge very well. Installation was straight forward with clear and explicit instructions. I feel comfortable buying any bolt-on hitch from etrailer.
Donald
5/6/2012
Amazingly fast service, and great tracking. Best prices, free shipping. What's not to like?
John
5/6/2012
Easy to navigate. Prices are competitive.
Joseph
5/6/2012
Bought from these guys before. They ship promptly, the products are as they say they are. I will purchase again from them again when the need arises.
Mark
5/6/2012
Ordered on a Sunday. Got a confirmation immediately, then another email saying it was in stock and would ship in 24-48 hours. Cool. Then another email saying it had shipped, along with a tracking number. All on a Sunday. What great service, and at a great price.
Michael
5/6/2012
Excellent web site. Super shipping.
Rw
5/6/2012
I am extremely satisfied with my on-line experience. The video helped me immensely to decide what I needed and also showed how to install the produce. Your site is one of the very best I have ever been on. Thanks.
Terry
5/6/2012
Lightning-fast delivery. Ordered on Wed morning, hitch and rack arrived Fri afternoon. The Swagman rack is perfect - quick/easy loading of the bikes, and it holds them upright and secure, no wobble or vibration of any kind at freeway speeds.
Ana Maria
5/5/2012
Customer Service was excellent and fast shipping.
Danny
5/5/2012
Wow. You are a together company. I am impressed.
David
5/5/2012
Everything was showed in selection and on how to install before I purchased. Great price, was up-graded shipping at no extra charge. Keeping this site on hand for others. Great site. Easy to find what you need.
Edwin
5/5/2012
Easy to install. Was surprised with the metal backing plate. Most of these are all plastic. Good value and very satisfied. Very quick service. Thank you.
John
5/5/2012
Hitch arrived quickly and in perfect condition. Extremely simple to install the fit of the hitch is great. Were very happy with the hitch. And the support videos, etc from etrailer absolutely first-rate. We had to order an extender for our 2006 CR-V. We called customer service with a few questions and got above and beyond help. She not only answered all our questions, but actually went and looked at the extender and then called the company Curt to make sure it was a class I fit. We've only used it 2 times, but love it! Thanks, etrailer for great service and products.
John
5/5/2012
As advertised, the hitch for my Honda CR-V and wiring harness were very easy to install. The installation videos provided concise and accurate instructions. Would recommend your products to anyone wanting to install a hitch.
Phil
5/5/2012
I've been ordering from etrailer.com for years. I always get great service and quality products at a reasonable price.
Robert
5/5/2012
I think that you have a very good sales staff. The person with whom I dealt could not have been more congenial, patient, and knowledgeable. The sales rep could not have been more helpful I was also pleased to receive, shortly after placing my order, a confirmation of my purchases together with photos of the items purchased. I am also impressed with your shipping department. I placed my order late this afternoon and about four hours later I received a notification that my purchases were on their way and I had the tracking information.
Bruce
5/4/2012
The rep was great to deal with over the phone! My order shipped the same day and was delivered 2 days later. The Rola Swing Away cargo system exceeded my expectations and took less than 30 minutes to install. Thanks!
Bryan
5/4/2012
I want to thank you for shipping my merchandise so quickly. Received shipment this morning. Really appreciate it. Thanks again.
Clarence
5/4/2012
Prompt service for replacement fender clearance lights.
Donald
5/4/2012
I just wanted to say thank you for the service you provided. It has been a pleasure dealing with your company.
Jeff
5/4/2012
This was the most efficiently handled sale that I've had on the internet.
Jim
5/4/2012
Wow...I ordered the hitch kit yesterday and it arrived today (Indianapolis) in time to install over the weekend. Unbelievable super fast shipping...Thank You.
Jim
5/4/2012
Lightning fast service and delivery. Hitch was ordered Wed and was received Fri morning. I installed the hitch Friday evening. Everything is perfect!!!
Larry
5/4/2012
Love It!!! The website is very user friendly, easy to navigate, and also provides additional information on installation, including videos. I believe I've found my source for all future purchases.
Mark
5/4/2012
Excellent!
Peter
5/4/2012
Very helpful, actually made purchase in a matter of minutes, thank you very much.
Randy
5/4/2012
Thanks for your speedy service.
Roland
5/4/2012
Jai reçu mon produit dans un délait résonnable et tout était impécable. Très satisfait de la qualité et du service. Merci
Romeo
5/4/2012
Excellent help online.
Ronald
5/4/2012
Product arrived on time and in good shape.
Thomas
5/4/2012
My buying experience was excellent, the customer service rep was very responsive and took care of the transaction quickly. I would buy from etrailer again. Thanks!
Alfredo
5/3/2012
Excellent service and communication. Shipped right away for an excellent price.
Allan
5/3/2012
This was our second order since 2011. The staff is very helpful and pleasant! The prices are the best we have found.
Ben
5/3/2012
The canoe cover is great. It fits perfectly. The shipping was fast and fairly priced. Thanks
David
5/3/2012
You guys are awesome!
Donald
5/3/2012
Fast, friendly service, best prices.
Fred
5/3/2012
I think Etrailer is the number one choice for anyone looking for grade A+ items and service.
Jeff
5/3/2012
I was able to find what I needed and order it quickly and easily - moreover, Eric upgraded my shipping without my asking and at no extra charge! Awesome!
John
5/3/2012
I am amazed, if the quality of the parts I ordered equals the quality of customer service, I will be a very happy customer. I wish our company had the same level of customer service as yours. I will be ordering more parts in a few weeks.
Jonathan
5/3/2012
Your staff was very helpful and knowledgeable about your products and shipping times. The hitch made it to my door in three days with regular ground just as promised. I was able to install the hitch on my wife's Beetle in about 30 minutes with my son's help, which was well inside the 45 minutes recommended. I had a wonderful experience with etrailer.
Michael
5/3/2012
The order process is easy. Items ship fast. Second time I have ordered from them. No problems. Will order again from them.
Neil
5/3/2012
Top quality product, Very competitively priced. Order processed and shipped in a timely manner. Arrived on schedule and in excellent condition. Can't ask for more!
Raymond
5/3/2012
The site was easy to navigate found exactly what I was looking for. My part arrived in a timely manner. The people at etrailer sent me email updates right from the time I ordered and when it shipped letting me when the expected arrive date was. Thanks.
Robert
5/3/2012
Great customer service, super fast shipping!
Ryszard
5/3/2012
It's my thrid time with etrailer and what a service!!! So great doing business with you!! I will talk about etrailer to all my friends! Thanks again!
Sébastien
5/3/2012
This is my second purchase from e-trailer. A trailer hitch and now a cargo carrier. I was absolutely impressed with the speed in which both purchases were delivered to me. Excellent service.
Steve
5/3/2012
I purchased from etrailer.com because their prices were competitive, reviews by previous customers were very positive, and they provided substantial information on their website about the various products carried. I would have purchased via their website, but purchsed over the phone after asking several questions. The ordering experience was excellent: order was shipped quickly post-order information provided was excellent and timely the order arrived quickly, and was as purchased. Bottom-line: an excellent purchasing experience.
Thomas
5/3/2012
I enjoyed shopping at etrailer. The person I spoke with was very happy and very pleasant to talk to. She was very helpful and very concerned that the order I placed was correct. She should be commended for her attitude and concern for others.
William
5/3/2012
You guys are awesome. This is my second order in less than one week :) Thanks!
Amar
5/2/2012
I think the service was awesome. I called, the lady was sweet, nice, respectful, and even helped me match all the parts I needed so they would work together, and on top of that she got my order done and shipped. Best service I have ever had.
Antonio
5/2/2012
Great company, very responsive and fast shipping!
Daniel
5/2/2012
Outstanding service, shipped sooner than expected, great pricing on products.
Dominic
5/2/2012
Great turnaround, even after I ordered the wrong item, called, and got it fixed.
Donald
5/2/2012
Best prices I checked 3 other places before I placed my order. Nobody came close. I highly recommend!
George
5/2/2012
Great prices, cant beat it!!
Gil Jr
5/2/2012
Nice ease of use web site. Good delivery. Good quality product.
Kirk
5/2/2012
Excellent phone support! Super fast shipping. Good prices. Very satisfied!!!
Mark
5/2/2012
Received the part in 4 days; installed and it's working perfectly. Thank you very much for your help and excellent service; I'll be back next time I need trailer parts!
Mori
5/2/2012
Thank you for your fast delivery with ups. I will use this company again.
Thomas
5/2/2012
The etrailer.com website is very easy to navigate, the products I was looking for were easily located and the prices were very reasonable. The items were shipped in remarkable time. This is the second time we have ordered from etrailer and we are very satisfied with the service. The instructional video on the site was much appreciated.
Timothy
5/2/2012
I called you guys and you were great and the order was shipped the same day. I run a marina and boat yard/campground. Not only will I recommend etrailer I will use you for all my trailer needs. Thanks a million for excellent customer service.
Tommy
5/2/2012
Awesome customer service.
Valentino
5/2/2012
Thanks for the upgrade and the prompt service. Hard to find service
like this now days. I will tell friends and family about etrailer.com.
William
5/2/2012
Sales reps were knowledgeable, friendly and easy to understand. You keep customers notified of order and shipping details. An overall good experience.
Adam
5/1/2012
Great website and service. Great descriptions for the products and a large variety of products. I also like the shipping calculator and quick shipping. Smooth navigation and fair prices. I am very satisfied with my shopping experience here.
Alena
5/1/2012
Called talked to someone on the phone. Very friendly and helpful, left me feeling relaxed that my order was going to ship without delay.
Bobby
5/1/2012
So far so good... The ordering process and email confirmation has been aces! I have already recommended etrailer.com to a friend and will check here first for future purchases.
David
5/1/2012
Good experience, vast selection of parts available, good prices.
Gina
5/1/2012
Just got my mirrors on may 1/2012. Just tried them fits perfect and easy install after I saw your video on how to install them, looks nice and shipping cost was cheap, and I would do business with you again. Thank you.
Glen
5/1/2012
I searched on the internet and locally for tires for my trailers. I could not find any place that would approach their price and service. They had free shipping with the order and the order was expedited and delivered within a very reasonable time. They provided a tracking number that allowed me to plan my being home when the package was delivered. Thanks etrailer.
Jack R
5/1/2012
Good site, good service, What more can you ask for?
John
5/1/2012
Thank you so much for your help and courtesy! I couldn't believe when I got my order in just 2 days!!!! I will def refer you to anyone needing trailer parts.Your company is the definition of customer service. I'll send pics when I'm done. Thanks again.
Jon
5/1/2012
Excellent service. Exactly what I needed and the free 3 day shipping was great.
Justin
5/1/2012
Great service and price. I asked for prompt shipping and received it.
Richard
5/1/2012
So far so good. All of your staff have been very nice and a pleasure to work with.
Robin
5/1/2012
What an awesome experience. The Etrailer employees are top notch and went out of their way to make me happy. Truly a professional business.
Ronald
5/1/2012
Excellent service again. I have order twice all ready and excellent service both times. Will order from again.
Steve
5/1/2012
Great price and overnight delivery. I will shop here again. A+++
Will
5/1/2012
Excellent service, communication, and website!
Betsy
4/30/2012
This product is a great fit and clean installation. Extremely happy with our purchase and would recommend etrailer.com to everyone looking for trailoring needs. We were recommended to etrailer and are happy we listened.
Bryan
4/30/2012
You guys are crazy fast! Do you even sleep? Wow! I will use you again for sure.
Christine
4/30/2012
I recommend etrailer as a good company to do business with. I ordered a hitch, I received it sooner than I anticipated and I just ordered a bike rack and found that between the price and the free shipping, I got it cheaper than I could anywhere else!
Dawn
4/30/2012
I talked to a customer service rep on the phone, she was very nice and very helpful!! And your based in the USA!! That means a lot to me as a customer. I will definitely order my trailer supplies from etrailer. And very fast shipping.
Frank
4/30/2012
Great service, good follow through, constant communication, and I am one very impressed customer.
Frederick
4/30/2012
Great service and great price. Shipping was prompt.
Gary
4/30/2012
I ordered my trailer hitch on Thurs. and received it the following Sat. One reason I ordered from etrailer was the instructional video. This made installation a breeze. I have no negative comments on the products or service. Thanks for the service and Info.
Gordon
4/30/2012
Everything went great.
Guy
4/30/2012
Great customer service and products! Fast shipping, quick and easy installation.
Leo
4/30/2012
Everything is great, thank you.
Louis
4/30/2012
One word. Awesome!!!
Mark
4/30/2012
Had hitch within 2 days of ordering-standard shipping. Videos were very helpful with wiring. Easy to install hitch. Good company to deal with.
Mike
4/30/2012
So far, as a first time customer I'm very impressed both with the etrailer.com website and their service. I ordered a brake controller with 2-day shipping at 4:37pm in the afternoon. Received an email at 6:37 pm that it had been shipped. I also submitted another order using the free shipping offer. The website is very clean, simple and easy to navigate, unlike so many websites today that are way too complex. The videos are well done and very helpful. To be truthful, I found my items on a couple of sites for a few bucks cheaper, but I'm glad I decided to go with etrailer.com. Assuming all goes well receiving both orders, I'll be back!
Philip
4/30/2012
Ordered a Hidden Hitch receiver for MDX and a Thule bike rack. The service was excellent. The customer service reps were very knowledgable of the product, very helpful in helping me choose the right product. Price was very attractive and competietive compared to Acura OEMs. Product arrived on time. Certainly will shop more.
Ravindra
4/30/2012
It was a good experience!!!
Ronald
4/30/2012
Easy format to find the right hitch and 3-5 day free shipping when I originally selected 5-7. Little perks that make the whole experience just that much better.
Salvatore
4/30/2012
The people are the greatest to work with. Everyone was so courteous and helpful. The service is superb. My order shipped in a few hours after I placed it. I will definitely shop etrailer.com again if I need anything for my rv.
Tony
4/30/2012
This is the best service that I have ever gotten from ordering something online. I was kept informed during the whole process.
Wendell
4/30/2012
Shopping was painless, Lots of choices. Prices were great! Free shipping was a major + !!! Good site. I'm Happy
Will
4/30/2012
Very impressed so far, I am excited that my shipping was upgraded for free!
Benjamin
4/29/2012
Etrailer has yet again overwhelmed me with their excellent customer service, lightning-fast processing, and rock bottom prices. Keep up the great work!
Brandon
4/29/2012
Your very quick at get the orders out. That was nice that it was sent out in the time line. Keep up the good work.
Charles
4/29/2012
Wow, great price, awesome product, fast delivery - 5 days to québec. Nice installation video on youtube. Thanks a lot, appreciate your business.
Dominic
4/29/2012
It has been a very enjoyable experience dealing with etailer.
Donald
4/29/2012
Right on!!! My order was sent out fast and had it within 5 days. The order was of high quality and was just what I ordered. The shipping was free and I plan to place another within a few days. I also liked the installation videos that you can view with your order. Keep up the great service.
Donald
4/29/2012
Very nice to purchase items from. Fast shipping. Quality parts!!!
Garret
4/29/2012
My order worked out perfectly.
Gilles
4/29/2012
It's nice to find a company that actually has customer service. After ordering two of an item on Saturday, I called the next day Sunday and got a hold of a customer service person who corrected the quantity to 1 immediately. Thanks to etrailer for being ahead of the competition in customer service.
James
4/29/2012
This site and your staff have been fantastic! I am in the process of rebuilding my trailer, I am a carpenter by trade and know very little about this. Since I found your video on line about trailer rewiring and replacing leaf springs, I found it very understandable and followed it to the shopping site, I have found everything I need and videos to back it up. You have my business from now on!!
John C
4/29/2012
Great part at a great price. Fast shipping.
Matthew
4/29/2012
The best price I could find and fast and easy ordering. What more could I ask for?
Mel
4/29/2012
Easy transaction. Excellent product. Easy instructions to follow. I would highly recommend this company I already have, actually.
Michael
4/29/2012
Again, I really like your web site. Lots of information is provided for each
item. The questions that other people asked helped me to make my decisions
(and avoid problems). I feel great about my purchase and it hasn't even
arrived yet. The emailed invoice with item photos is fantastic. Finally, the
customer service is first rate. You were extremely helpful in solving my
problems today!!
Rainie
4/29/2012
Professional, fast, quality product at a reasonable price.
Ray
4/29/2012
Great in every way.
Curtis
4/28/2012
The wiring harness works great. Super fast shipping and great customer service.
David
4/28/2012
WOW! you guys are awesome! Thank You!
Dwane
4/28/2012
Best prices, easy parts lookup. GREAT shipping.
Gerald
4/28/2012
Easy to read web site. Very satisfied.
Jake
4/28/2012
Absolutely amazing service! Thank you so much for the quick delivery and quality product!
Jeffrey
4/28/2012
Wow, I placed my order at 7:47 pm on a Friday night and got a notice at 10:51 pm same day that it had shipped! Now that is fast service!
John
4/28/2012
The trailer hitch harness for my 2006 Dodge Durango was very simple to install. I also had to add the four pole to five pole converter it was very easy as well. Thank you for two great products!!
Kimberly
4/28/2012
Excellent transaction. Great communication and tracking info. Competitively-priced items received in perfect condition on time. Thank you.
Patrick
4/28/2012
Great! Thanks for everything. My buying experience has been top notch so far. Look forward to receiving the products.
Anthony
4/27/2012
The shipment of my order was second to none. I couldn't believe how fast it came. The videos are awesome, taking the guesswork out of the installation.
Craig
4/27/2012
Etrailer had the best prices I could find anywhere! The service was great. I will order from them again! Great products, prices, and service!
Gary
4/27/2012
Great service, cannot believe how quickly the order was shipped. Thanks for the e-mails to keep us updated.
Jack
4/27/2012
The shopping part was very easy and efficient. The shipping rates were reasonable. The communication is very good.
Jackie
4/27/2012
I love your website! I've purchase from you in the past, but with my most recent order, a trailer hitch mounted bike rack, I opted for the free ground shipping. You guys upgraded me to the Express shipping for free so that I would get my bike rack sooner. Absolutely love your customer service. Would HIGHLY recommend your site to anyone looking for towing products and accessories.
Jesse
4/27/2012
Very responsive company and provides good customer service. Shipments are on the mark and products are good quality.
Jose
4/27/2012
Quality products. Prompt shipping. I will purchase other items from e-trailer.com
Joseph
4/27/2012
Great, fast and exactly what I wanted.
Justin
4/27/2012
Just wanted to let you know I got my order yesterday. What fantastic service, thank you.
Kay
4/27/2012
Excellent product and service. I ordered on Sunday using standard ground delivery and the product arrived on Tuesday. Multiple email notifications were provided to keep me apprised of the status, even a notice once the package was delivered to my door. Excellent job guys! I'll definitely be back.
Kevin
4/27/2012
A+ service, got it in two days
Mitch
4/27/2012
Excellent service, shipped and delivered my order quickly and as promised.
Patrick
4/27/2012
Great service and instructions. It took longer to read the instructions and watch the video than to install the kit.
Phillip
4/27/2012
I would say purchasing from your site has been very good.
Ralph W
4/27/2012
The customer service I received from the rep at etrailer was outstanding. She was really helpful.
Richard
4/27/2012
Got my truck bed toolbox a couple of days ago. Everything was perfect. Thanks!
Andrew
4/26/2012
I purchased a great enclosed, all aluminum trailer from my local dealer. I wanted some accessories as this trailer will sometimes be used as a toy hauler. I asked my local dealer to acquire various parts such as racks, etc. I purchased the trailer in February and never heard back from the dealer. I started shopping online for various components to outfit our trailer properly for the mission. etrailer had everything I needed for a fraction of the price of local retail! And free shipping! My order was processed rapidly and then I was notified that my order would arrive sooner than promised. Rarely does an online shopper have this good of an experience with an online retailer. etrailer is great at what they do. Never forget that online shoppers want to know the status of their order, they want stellar customer service and don't want to wait for a back order. Etrailer's website is easy to navigate. In this economy, companies that provide great service like etrailer will outperform those companies that don't. And great employees, who have been communicating with me about my order, represent their business exceptionally well. People are willing to pay more money for great customer service but they dont have to with etrailer and their stellar staff. Thanks guys for a job well done!!!
Chris
4/26/2012
This was amazing. I ordered on line on a Saturday, and had a question, so I emailed them. And within an hour they emailed me back with an answer!.. Then shipped the next day. Superb web experience so far!
David
4/26/2012
Had a good experience ordering from etrailer. Web site is easy to navigate, order came quickly, and loved all the update emails I got on the order status.
David
4/26/2012
I was extremely pleased with your website, made it super easy to find what I needed to refurbish an older snowmobile trailer. The shipping was very fast and I received exactly what I ordered. Great site and company, quality merchandise reasonable pricing and free shipping to boot, thank you.
Jason
4/26/2012
Your customer service is completely awesome. Someone actually called to help me complete my purchase and ensure the order was fulfilled. That's about a lost art these days. Thank you etrailer.
Jason
4/26/2012
Service was great and so was the product!
John
4/26/2012
Easy site to use. Tracking was available. No complaints!
Justin
4/26/2012
Very comprehensive web site. Had virtually everything I was looking for and more. Timely order processing and dellivery.
Loyd
4/26/2012
Competitive pricing. Free shipping on my order made all the difference when buying over the internet because it requires shipping. I liked the email confirmation and even more so the package shipped conformation. I was very impressed to see that I received a shipped confirmation well before the estimated time frame and that I had a tracking number with it.
Mark
4/26/2012
Site was clear with description of items ordered. Time frame in which I received order was great. Will order again.
Patrick
4/26/2012
Fantastic! Customer service rep was friendly and knowledgeable. Order received in a few days and tracking available each step of the way. Very satisfied and would definitely recommend to my friends. Thanks!!!
Raul
4/26/2012
Very satisfied with your inventory and the quality of personnel you have working for you…The person I spoke to was both very knowledgeable as well as helpful and courteous.
Ronald
4/26/2012
They are QUICK to get it done.
Tim
4/26/2012
Wow! What a great company! Super quick shipping, great follow up, and a great price. Plus, a great website to use! Thank You!
Brian
4/25/2012
Excellent and easy to use website. Follow-up on order and shipping status was timely and much appreciated.
Bruce
4/25/2012
Great !!! Excellent selection, price, and service.
David
4/25/2012
I want to say etrailer.com is great. Good prices, fast service and GREAT customer service. The videos were very helpful. I ordered items two times and and another time I did not buy but received helpful information on 5th wheel frame brackets that I bought at the RV dealer.The girls on the phone were nice and very knowledgeable.THANKS.
David
4/25/2012
Wow, what a great price! And very easy to place my order…Thanks…
Frank
4/25/2012
Awesome!!! You guys have some of the best service I have yet to experience, also price was very fair for the product ordered.
Jack
4/25/2012
The trailer hitch came in a few days all nicely packaged and ready to install. It took me about 40 minutes to install it and I didn't need any extra help. I used it the next day to help haul 3 bikes on a bike rack and we had no problems for the entire trip. It was great. Now I need to figure out how to put a cup holder on it for when I finish my mtn bike rides I can sit on my tail gate and enjoy a beverage. Thanks
John
4/25/2012
The woman on the phone was extremely helpful, all products were shipped as quickly as possible!
Jon
4/25/2012
Great and friendly.
Kerry
4/25/2012
I use the carriers as a front rack on my VW Vanagon. Easy to mount to the pipes. When not in use you just slide the system off the premounted brackets or back again when needed.
Klaus
4/25/2012
Order received, shipped, and arrived promptly.
Reinhold
4/25/2012
Great! Thanks for the stellar customer service!
Scott
4/25/2012
You should be nominated for Best Customer Service anywhere. You will get all my business.
Troy
4/25/2012
My order was processed quick. I am satisifed with the price and the quick response. Thanks!
Bernard
4/24/2012
Good price and fast shipping. Quick email updates regarding order.
Donald
4/24/2012
I ordered at 8:00 AM, it shipped out by 2:00PM, this was heavy equipment fifth wheel hitch very impressed with their expedited shipping policy. First time doing business with this company but so far the experience has been very professional.
Larry
4/24/2012
Excellent custumer service and ligtning shipping department. The best.
Luis
4/24/2012
Ordering from your company has been very easy. The order was received and shipping details were sent within hours. etrailer is a great company to do business with.
Reynold
4/24/2012
Wow… thats all I can say. I searched the internet far and wide, spoke to several manufacturers and dealers and didnt even get close to the customer service I received from etrailer.com!! I ordered a 5th wheel landing gear side the driven side and had to know for sure if the replacement would work with the actual driver side that I had. I called customer service and spoke with a rep and asked her specific questions regarding measurement and mounting tabs. She told me she as I couldn't tell from the pictures, but she would find out and let me know...and that's exactly what she did. She went to my order, pulled the item, verified mounting tabs and even measured the distance between mounting tabs...truly a memorable and recommendable experience. Thanks etrailer.com…not only did you have what I was looking for, but you had it at a great price and your customer service is superior.
Robert
4/24/2012
Thank you for the upgrade for shipping. I really appreciate this! I hope this hitch works for the cross country move I am doing while using the uhaul trailer. I will definitely refer you to family and friends. Thank you.
Rutger
4/24/2012
Fast & free shipping is great. Following the position of your package on the mini-map was really helpful. Good customer support. Good diversity of products.
Ryan
4/24/2012
Good price - Good product- Good service - will recommend to my friend for sure.
Thomas
4/24/2012
It was a good shopping experence. The help the rep gave me over the phone was excellent. Thank you so much.
William
4/24/2012
Prompt shipping, great product.
Bill
4/23/2012
Thanks a million. Awesome service!!!
Daryl
4/23/2012
I needed to get the order sooner than expected. The rep found the order status in very short order, and was able to expedite the shipping for me, making it possible for me to make my travel deadline! That was huge! Thanks for making things work out!!
Gary
4/23/2012
The rep was terrific! Professional and courteous. It was a pleasure talking with him!
Harry
4/23/2012
Thanks for your note. As some might say here in rural NC, y'all done good!
Henry
4/23/2012
Service was great, fast shipping!
Joel
4/23/2012
The parts were fine, but the website is spectacular. All the information to install the flush mounted lights were on the sales info page for the product. I could have prepped for the install prior to delivery, as all the pertinent dimensions were supplied. Do you know how rare it is to have actual technical info provided prior to the sale? Remarkable! Shipping? I ordered on the 19th and it was delivered on the 23rd Outstanding! Communications? Immediate confirmation with a contact name and phone number, and another note when it shipped. All you can ask for. Anyway, I'm pleased with your perfornance, Good Job.
John
4/23/2012
Very good service and very nice people to deal with on phone and good email follow up.
Kenneth
4/23/2012
Hi, I've shopped a lot of online retailers and just wanted you guys to know your company rocks. This is the third order I've placed with you in the last month. Always ship right away, follow up immediately and your tracking link is awesome. It's a pleasure doing business with you all. Thanks!!
Mark
4/23/2012
Nice web site - easy and simple. I like that.
Michael
4/23/2012
Great shopping and follow-up experiences.
Paul
4/23/2012
Replacement Toyota wiring harness exactly as advertized, recieved in 3 days, took 15 minutes to install.
Rex
4/23/2012
HI ,thank you for a very nice service ,I receive my delivry this morning im very happy is very nice ,the look is good and the quality is very nice to thank's again and I will check for next time bye
Serge
4/23/2012
Amazing customer service. Very friendly and helpful staff.
Travis
4/23/2012
I'm very pleased with the delivery service. Better than anyone I have dealt with online. The items are as described on the specs. I will definitely buy more from your store. Keep up the good work and more power.
Victorino
4/23/2012
This was amazing. I ordered on line on a Saturday, and had a question, so I emailed them. And within an hour they emailed me back with an answer! Then shipped the next day. Superb web experience so far!
Attn:
4/22/2012
Great products, great communication, great experience. What more do you want?
Christopher
4/22/2012
Tire cover fits great and looks awesome. Thanks.
Dennis
4/22/2012
The fastest shipping I've ever experienced, and I'm 63 years old. If the product is as good as shipping, I'm going to be VERY happy.
Gregory
4/22/2012
Etrailer is great. Low prices, courteous staff and quick shipping. Will do business with again and again.
James
4/22/2012
I have bought several items with etrailer and all have been good experiences. I have never had an issue with them or their parts. I like buying made in the USA and they seem to let you know when an item is made in the USA. As I said, I have bought several times before and if I need something they have, I will most likely buy from them them again.
Jeff
4/22/2012
The keys I ordered arrived 2 days sooner than the anticipated delivery date. Not to mentioned that they actually worked and opened a car-top carrier I purchased 15 years ago. Your service is top-notch. I have a drive-on boat trailer, and a service / utility trailer and I will be getting all of my trailer and hardware needs from your company from now on. I've looked over your web site and not only does it seem you carry all the 'goodies', your prices are quite competitive. I've been in business a long time and I truly appreciate folks like you. Thanks again!
John
4/22/2012
Great customer service, super fast shipping.
Michael
4/22/2012
ETrailer is a great company. Not only do they have unbeatable prices, but their on line tutorials make every job a cinch. And if you still get stuck, technical service is only a phone call away. I have purchased 3 times from them and every order was smooth and easy. They are my go to guys!
Paul
4/22/2012
My order was processed incredibly fast. The web site is very easy to use and I especially liked the installation video. Great customer service and feedback.
Richard
4/22/2012
Best prices & selection of controllers. Easy to navigate web site and installation videos cut install time way down.
Robert
4/22/2012
Quick response on the order as well as shipping. Delivery arrival was earlier than estimated. Video of the installation of the item was truly the selling point.
Robert
4/22/2012
I like etrailer because it was on the internet, and you have what I want. Thank you. Keep up the good work and good deals.
Shelby
4/22/2012
I have dealt with several people at etrailer and all have given me an excellent level of service. I'll be back!
Tony
4/22/2012
Nice selection, good pricing, and ordering process was easy.
Victor
4/22/2012
Thanks for fast shipping of the product and exactly the same as it was advertised.
Charles
4/21/2012
Excellent experience! I will definitely do business in the future. Thank You!
Gerald
4/21/2012
Started to order on line, then saw the 1-800 number. Prefer to deal with a live person vs. keyboard and monitor. Very friendly sales lady, knowledgeable and polite. Efficient with the order and pleasant closing of conversation for order. Very reasonable price for item and shipping was free. Life is indeed good.
James
4/21/2012
Sales associate was very helpful and the order came in sooner than expected. Perfect online buying experience. I needed a trailer hitch for my wife's Camry, mission accomplished.
Joel
4/21/2012
I am very pleased with my experience with etrailer. I ordered my brake controller and was kept advised every step until it arrived in my mailbox. Easy web site to navigate to find what I was looking for. Would definitely shop from etrailer again.
Ken
4/21/2012
Everything came as expected. Good quality and service.
Michael
4/21/2012
I placed the order on Monday and received the tires Friday. That is great service! Very easy, pain-free transaction.
Raymond
4/21/2012
Three day delivery, two hour install, everything worked great. Very impressed.
Robert
4/21/2012
Your rep was very helpful in everyway possible.I was very happy with the price, and very helpful viedos on install. I was happy with free shippping, I also asked about senior disount, we had a laugh about that.I checked on line, with other companies, and they all had shipping cost. Thank You!
William E.
4/21/2012
I don't normally do this, and I shop a lot online, but your customer service is top notch! I was worried about not having my trailer mirrors for a camping trip next week and this order was processed and shipped within hours of my order. Couldn't be happier and you have a customer for life! Thank you.
Aaron
4/20/2012
If you need tires the prices are good. Super fast shipping.
Ben
4/20/2012
I called to place an order with e-trailer. I spoke with your rep who sounded excited to assist me in placing my orders. She made me feel like a person of importance with a vibrant and professional voice. I'm still thankful for a few 800 numbers. I hope I speak with her the next time I place an order.
Ken
4/20/2012
Fair prices, courteous and competent staff, fast service. Great to buy from them.
Loyd
4/20/2012
I am very impressed by the fast and courteous service you offered.
Roger
4/20/2012
Very good products. Received items in a timely manner and recieved an email that said my order was on my porch. Soon as I drove up, there was my order. Needless to say, I will be ordering more from these people.
Ronald
4/20/2012
Prices were good, especially with the free shipping. My order was shipped fast. Nothing to complain about here. Thanks.
William
4/20/2012
Excellent!
Ben
4/19/2012
Thanks. Just to let you know I think you guys have great customer service. Keep it up.
Carl
4/19/2012
We were pleasantly surprised to receive the mirrors today and have HIGHLY recommended your company to three friends already. The quality is good, they were easy to install and look great. Your fast delivery has been the best of any place I have ever ordered.
Thank you for processing our order so quickly and for the prompt service. Please pass this message along to others in your company that want to know and should know.
I am also going to post my positives comments on your website.
Thank you very much,
Cheryl-Dawn
4/19/2012
Easy to find things on the website - checkout good - quick delivery - good prices.
David
4/19/2012
I am always cautious when dealing with new companies. I am so impressed with e-trailer's customer service and quality products I have already made two separate orders in two days. They make it like Trailers for Dummies….too easy. Highly recommend.
Erik
4/19/2012
Dealing with the sales/customer service people has been pleasant and professional.
Frank
4/19/2012
I was very pleased with the service. The hitch arrived on time as planned. The video instructions were superb.
James
4/19/2012
Fast and friendly. Had a problem with billing address, called and your staff fixed it quickly and called me back to let me know it was all taken care of. Very efficient. Thanks.
John
4/19/2012
I looked up the products online but called in the order to ask questions first. The company rep was very helpful and knowledgeable of the product. The order was placed without any problems. I then found another item I wanted to order and called back - the second rep, again, was very helpful and expedient in handling the addition. The order was processed and I should receive it in a few days. Thank you etrailer.com for your professional and pleasant workforce.
Kristi
4/19/2012
I'm glad we found you guys! We have two trailers and you've got lots of neat stuff and great customer service. Thank you.
Lailja
4/19/2012
Great product and great price.
Michael
4/19/2012
I had a great experience with etrailer. The service I received when placing my order was great and the shipping times was very reasonable. Costs of the items were reasonable as well.
Paula
4/19/2012
This was my first etrailer order online and I am totally impressed. I ordered towing mirrors and a replacement wiring harness and received them in only 9 days! All the way from MO, USA to NS, CDA. Well packed and nothing damaged. Everything fits and operates. Thanks etrailer from a very satisfied customer.
Robert
4/19/2012
Absolutely fantastic. I've ordered nine times from etrailer.com and they have consistently exceeded my expectations. I wasn't able to find a better price or faster delivery.
Rocky
4/19/2012
I needed some help with getting the right parts to fit my Dexter axles. Your rep made it easy. She had all the answers and made it go very smoothly. I will shop with Etrailer again for all the rest of my parts needs.
Tim
4/19/2012
Just installed the axle flip kit it looks awsome and was really easy to do. I will be ordering another kit to install on my dad's fifth wheel. Etrailer.com was good to work with.
Adam
4/18/2012
Best prices on the internet for bike racks! Fast and free shipping will definitely buy from again.
Bryan
4/18/2012
etrailer.com has the parts you need, and prices are competitive with other retailers. Items are shipped quickly, and the free shipping is a plus.
Dale
4/18/2012
I did a lot of research and read a lot of reviews on hitch cargo carriers. I ordered the 24x60 carrier, light kit and large cargo bag Friday night. My order arrived today. Wednesday. Etrailer must have been following reviews because my boxes arrived in perfect condition, directions were flawless and 30 minutes later it was on my 2011 tahoe with the light kit working perfectly I would recommend this to anyone and order from etrailer again. I also got a credit for the price guarantee that I thought would be a joke. Great customer service, product and shipping.
Douglas
4/18/2012
Ok, I wish every retailer had half the level of customer service I experienced with you all. From taking my order, notifying me that it shipped, showing up a day earlier than promised, notifying me that it was delivered to my garage, and sending me a link with helpful information about the products I bought! Great experience!
Douglas
4/18/2012
Thanks! Wish you guys did more than trailer stuff. Great service and fantastic website!
Douglas
4/18/2012
The rep was very helpful and went the extra mile to get the information we needed. The item was as described and shipped quickly.Thank you.
Giles
4/18/2012
That was the easiest transaction I've ever made. You were well informed and
had all the answers to the multiple questions I asked. Have a great day!
John
4/18/2012
Etrailer is one of the best, most customer service oriented etailers. I will buy from them again.
Kelly
4/18/2012
I love etrailer. Very responsive customer service. Worked through my issue flawlessly.
Michael
4/18/2012
Hitch arrived right on time. Installation of the hitch was a snap on the Rav4 took about 40 minutes. Wiring kit was very simple and easy except for threading the power wire to the battery more a Toyota issue and not a wiring kit issue. Videos of installation of hitch and wiring kit were great and very helpful.
Charles
4/17/2012
It was very easy to find what I needed. I also like the how-to videos too.
Harold
4/17/2012
Thanks for the email. Let me just tell you that the etrailer.com website was easy to navigate and the prices are the absolute best. I have already told people about the selection and cost. Now I have to tell them about your customer service! Thanks again!
John
4/17/2012
I was amazed at the price. I had some questions about size and functionality, so I called the 800 number. I received over the top service. I was even given the opportunity to wait on hold while they called the manufacturer for me. I never felt pressured or rushed. I felt like an important customer, even though I was only purchasing a bike rack. Can you believe that? Thanks.
Judy
4/17/2012
Great service.
Lewis
4/17/2012
I am impressed, and I don't impress easily. I ordered my hitch late Saturday night, and came home Tuesday afternoon and my hitch was already here. The instructions said it would take 35 minutes to install. Wrong... it took 25 minutes, and I didn't rush. Again, the instructions had a list of all tools needed, torque values and easily understood step by step plans. Well done guys. Again, I'm very impressed!
Ray
4/17/2012
Flawless transaction. Thanks!
Rick
4/17/2012
The staff is very helpful. The woman on the phone was pleasant to talk to and very knowledgable
Steven
4/17/2012
I needed to order some trailer lights but didn't know the correct part numbers. I called them and the salesperson was knowledgeable, polite, and very helpful. Prices are reasonable and shipping quick.
William
4/17/2012
You folks amaze me! Order to shipping confirmation within two hours! I wish all vendors were this good. Keep it up!
Anthony
4/16/2012
Good quality wiring harness. Excellent tech support when I encountered grounding problems.
Arthur
4/16/2012
Really easy to find parts and the video was really helpful to install my wiring harness for my trailer brakes.
Bill
4/16/2012
Super!
Bill
4/16/2012
Awesome, great prices and fast shipping. A lot more ordering to do! Thanks, etrailer!
Dominick
4/16/2012
Very happy. Product was exactly what I'd asked for, replacement hardware for a 10+ year old purchase.
Eric
4/16/2012
The salesperson was very helpful filling my order. I had some questions that I needed answered before I placed my order. She told me the part # after I told her what truck I had. I was able to look it up to see if that was what I was looking for. I also needed a handle for a old Reese 5th wheel hitch. I couldn't find it on your web site. She did! Thanks
John
4/16/2012
Etrailer hasn't let me down yet. Keep up the good work.Thanks.
Joseph
4/16/2012
Bought the Curt Class III 2 hitch and a hitch cover. No problem! They shipped the hitch right away and no problems with it. Used their pricing guarantee and got 110 of the difference, no problems! Did the same for the bike rack I ordered! Shop the Internet and use etrailer for their customer service and pricing guarantee!! Thanks etrailer for the wonderful customer service!
Kelly
4/16/2012
Many choices, good prices, and easy to order.
Robert
4/16/2012
I think that etrailer is one of the best, because I had a hard time trying to find a ball mount bike carrier. Thanks for being there.
Rodney
4/16/2012
I was impressed with the speed the item was shipped. The person on the phone was very helpful and took her time.
Terry
4/16/2012
Just a quick note to say thanks for the quality service and the excellent price on a trailer light assembly for my 2007 Equinox. All needed parts were supplied and it was simple to install. I will recommend your site to others and I will not hesitate to buy from you again!
Tom
4/16/2012
Fantastic company to deal with. The Draw Tite hitch I ordered for my 2010 Ford Edge was everything it was advertised to be. On shipping product to me, this company upgraded the shipping to me at no additional cost. A very easy install with the help of the video. So happy with etrailer.com that I am now ordering a bike carrier from them.
Arthur
4/15/2012
Added electric brakes to the rear axle of a trailer we just purchased and etrailer made this painless. Everything fit and shipped quickly.
Brian
4/15/2012
I am not very mechanically inclined. I decided to order when it was $45 dollars cheaper than I could obtain it locally. Figured I could pay someone $40 to install it and still come out ahead. It arrived within 2 days, intact, unscratched, and with all needed parts. I was able to install it myself in about 2 hours. The part about cleaning out the bolt holes was right on. It fit perfectly and looks great. Totally satisfied with the whole experience.
Donald
4/15/2012
Great shipping, excellent product.
Ed
4/15/2012
Thank you, I have ordered several things from you and enjoy your products and service.
Emilie
4/15/2012
Wow. I am really impressed. I placed my order at noon on a Sunday and by 10pm that night I received an email stating that it had shipped. So far I am very happy. The prices were much cheaper than other places that I was looking and the special shipping was decent as well. I would definitely suggest this company to anyone looking for great service and great prices.
John
4/15/2012
As always fast and very reasonable pricing.
Leroy
4/15/2012
Amazing customer service! Order shipped within an hour of my purchase, and also gave additional perks. Will use etrailer again.
Lindsey
4/15/2012
Great prices, excellent communication during delivery process, very quick delivery, and overall a great buying experience. Would have absolutely no problem ordering again from this company. Thank you, product is exactly what I expected.
Mark
4/15/2012
This has to be one of the best designed and engineered items I have purchased in a long time. Installed in minutes.Works great. Well worth the price.
Gary
4/14/2012
Outstanding customer service!! I called to add an item after I had submitted an on-line order and it was handled quickly, and cheerfully. Order has already shipped - Outstanding!!
Jeff
4/14/2012
Nice product and very fast shipping. Thanks.
Anthony
4/13/2012
Buy from these folks! Best price on the web and the best shipping.
Craig
4/13/2012
I ordered this rim yesterday around 2 p.m. amd received the item this morning at 9 30 a.m. I was sure surprised to get it this fast. It was in excellent condition. i want to really thank the customer service rep for all her help. A lot of companies don't go the extra mile to help the customer. I will do more business with you folks. Thanks again.
Daniel
4/13/2012
Thanks for the quick confirmation...your website is great! The videos were well done, informative, and confirmed our decision to get this hitch package. Have a great weekend!
Daniel
4/13/2012
Bought 2 trailer hitches, went right on. Easy thank you for making my day!
Frank
4/13/2012
etrailer is well equipped. I had questions about what I was ordering, but before I emailed them to ask I found all the answers I need. Each item has a list of common asked questions associated with it.
J. Andrew
4/13/2012
My experience with customer service was the best experience I've ever had with any sales rep. She confirmed my item with the manufacturer to make sure it was the correct one and was happy to do it. I look forward to my next order with etrailer.com.
Josh
4/13/2012
I think etrailer.com is great! I got my product fast and the videos really helped me installing my hitch. The customer service has been wonderful. I really can't say enough good things about this company. This is how all companies should do business.
Larry
4/13/2012
Ordered on Sunday, received on Thursday, shipped the least expensive way. Very satisfied. Great web page and very easy to use and order. Thank you.
Mike
4/13/2012
I think Etrailer is one of the best places I have ever dealt with. The price is right and the shipping is fast. The people you call are very nice and know the products so they are a lot of help. I love the web site it shows you how to install your hitch or wire your car. I will always keep them at the top of my list when I need something.
Richard
4/13/2012
Prices are good, shipping is quick and economical, all in all one of my better online ordering experiences.
Aj
4/12/2012
Ordered hitch on Sunday, at my door on Thursday. Well packed, good communication, and the online videos were a big help for installation. Would definitely order from etrailer again!
Andrew
4/12/2012
It is better then I expected. The installation is a piece of cake. It comes with everything you need for the job.
Gabriel
4/12/2012
Extremely fast service and great communication on status of delivery.
Gregory
4/12/2012
Perfect size. Real heavy duty material. Exactly what I wanted for BIG coolers and heavy items that would take up most cargo space in vehicle.
Josh
4/12/2012
Good prices and fast shipping. Provided tracking number. Thanks!
Mike
4/12/2012
I just wanted you to know that I received the order. Thank you E Trailer. The lights are just like the originals on the 5th wheel and fit perfectly. Your price of the lights were the least expensive I could find anywhere. Thanks again.
I will recommend you to all my RV Friends and of cour If I need parts, shopping is from e trailer.
Roland
4/12/2012
The customer service rep was very helpful. I got exactly what I was looking for the first time around. Thanks.
Ronald
4/12/2012
Excellent, no nonsense service.
Sydney
4/12/2012
Excellent, no non-sense service.
Sydney
4/12/2012
I am very very satisfied with e-trailer from start to finish, easy to navigate website, great how to videos, also I was able to track my shipment and the products are high quality!
William
4/12/2012
Product arrived on time and in good condition. Items were as described and with free shipping on orders over $150 you can't beat the price. Great selection also.
William
4/12/2012
Haven't had time to install the trailer hitch yet. But the service was outstanding. Had to call twice to make changes to the order and they were handled with no problem. As for the delivery service. It took a total of 25 hours and 6 minutes from the time I placed the order until it was delivered to my door in good condition. Now that is FAST.
Dale
4/11/2012
Very fast. Everything that I needed with my order.
David
4/11/2012
Excellent service. Able to speak to a person with no difficulty.
Gary
4/11/2012
Ordered wiring harness and bumper mount 4-4 late afternoon. Received email quickly that my order was processing ~15 minutes after placing it. Got another email that order has shipped w/tracking 4-6 Good Friday. Order arrived 4-10 after Easter weekend. Got what I ordered! Arrived in good shape - not damaged. I am a happy camper. Great selection of products, very good prices, fast communication, rapid shipping. The next time I want accessories for my vehicles, I am coming here!
George
4/11/2012
etrailer had the Hopkins deer alert for the cheapest price, even after adding shipping. I'm very happy with them. They got right on sending them to me and sent all of the info. Thank you for your service.
Jacob
4/11/2012
I installed the Hidden Hitch on my 2006 Ford Escape yesterday. It took me about 1 hour to install. I did it alone since that's the way I work best. It is sure nice to install an American made part with excellent instructions that are easily understood. Perfect parts and super good hitch. The video was a great help too. Dont change anything, all is well.
John
4/11/2012
Shipping was faster than expected and installation was a breeze. The instructional videos were spot on. Thanks etrailer.com
Josh
4/11/2012
Thanks. I just received my order and its just what I expected. Perfect timing, and fast service. I appreciate your assistance on the measurments of the ball mount and wiring harness. Thanks again
Kyle
4/11/2012
etrailer kept me informed of when my order would be shipped. Great communication to customer. Would recommend to everyone.
Lou Ann
4/11/2012
Thank-you. I especially like the hitch & wiring harness installation videos on your
site! They will be extremely helpful when I install the hitch.
Michael
4/11/2012
Thank you very much for the super quick response and excellent customer service!
Michele
4/11/2012
Outstanding Product. It took 30 minutes to fully install. Your instructions are great. I did watch your video. Did it on my own without help. A friend was coming over to assist. Had it finished before he arrived. By the way, I'm 68 and if I can do it anyone can. Your customer service is excellent.
Phil
4/11/2012
Excellent service and very nice voice on the other end of the phone.
Terry
4/11/2012
Best selection of tires, decent pricing, and free shipping were all important. However the most significant service was the invaluable information provided via easy to understand questions and answers. Thank you!
W James
4/11/2012
Broad range of products at good prices. Quick to acknowledge and provide useful info about the order.
Charles
4/10/2012
Great service - best price I could find on the net. Response to any questions was immediate, would shop here again.
David
4/10/2012
I am very happy with that 4 Bike Rack for Trailer Hitches Wheel Mount Swagman XTC4. It tock me a 40 mi. to put that together. Fit very well.
George
4/10/2012
I think you girls and guys do an awesome job. I spoke with someone in customer service and she did an excellent job in getting what I need. Your Lowest Price Pledge policy is great…hassle free. I own 4 different types of trailers and now found a place to purchase all my upgrades.
Jeff
4/10/2012
Been dealing with etrailer since 2007. I have never dealt with anyone who keeps you informed, daily, on the status and location of your order. Couple that with great customer service and products and you have an excellent experience.
John
4/10/2012
Your company has served me very well. I just received my third order in the last two years. The wide range of selection, sound advice, and prompt shipping saves me time and money. Thank you - keep it up!
John
4/10/2012
I called based on the reference I had from my brother - a big customer of yours, as well as being in a pinch for a bike rack I needed by this weekend. The woman on the phone gave me superior service as we discussed the options of shipping. After I placed the order, she stayed on it to make sure the rack shipped on time.
Joseph
4/10/2012
Site is layed out very good, and the customer service is excellent. No problems with products
Laura
4/10/2012
It was easy to figure out what I needed. Great service, excellent price. It came fast, several days before expected!!! Thank you. I would absolutely recommend to my friends.
Mary
4/10/2012
Excellent service, quick and professional. Thanks.
Maxime
4/10/2012
So far it has been a great experience with etrailer.
Melvin
4/10/2012
I had the pleasure of doing business with etrailer. I'm happy with their service.
Milissa
4/10/2012
E-trailer is one of the finest retailers I've ever dealt with. They stand by their products, installation information and customers. Simply outstanding.
Thomas
4/10/2012
This website is great. The product was as described and we installed it in just a couple of hours. the fit is perfect.
Duane
4/9/2012
etrailer is a really good place to buy trailer parts. Great advice, prices, selection, and shipping.
Fred
4/9/2012
Works Great. Thank you!
Fred
4/9/2012
Arrived a day early, package intact, works as advertised.
Jack
4/9/2012
I was really pleased with my experience with etrailer. The product shipped quickly and we were able to install it ourselves with the help of the online videos for hitch installation and wiring.
Kari
4/9/2012
Everything from ordering to watching the installation on youtube and then installing was a breeze! You saved me a considerable amount of money and I will recommend your company.
Keith
4/9/2012
Shipment arrived early and in good condition, the items are as advertised and and easy to install. I have purchased from Etrailer before and have been very happy with the product and service
Martin
4/9/2012
etrailer has a great website and fast shipping.
Mike
4/9/2012
Great service and fast delivery.
Richard
4/9/2012
More internet companies should take a lesson from you guys. Doing what you said you would do and as quickly as you could is a great marketing lesson for every one. Great price and products are winners too. I am a very satisfied customer. Thanks.
Richard
4/9/2012
That was easy and fast. That's what I like.
Robert
4/9/2012
E trailer-received the motorcycle carrier Friday and assembled it > all parts were here and the assembly was easy. We used the carrier yesterday . Wonderful, and well worth the money. THANKS.
Bob
4/8/2012
My third purchase with etrailer.com, excellent products at great prices with optimal shipping from a fantastic company to do business with, thank you etrailer.com
Donald
4/8/2012
Great seller and place to find item. Fast shipping.
Ramon
4/8/2012
We used the cargo carrier bag to travel from Michigan to Florida and back for spring break. The bag worked perfectly. It rained several times on the way down, including a steady downpour in florida and everything stayed nice and dry inside. Excellent product.
Scott
4/8/2012
Very quick and easy.
Tony
4/8/2012
I was totally shocked by how fast my order was at my front door. Won't hesitate to order from you again.
Brad
4/7/2012
Sales person was very knowledgable and helpful. Order process went smoothly and order shipped same day.
C E
4/7/2012
The order over the phone went very well. It was shipped the same day as I ordered it. I hope that the installation of my new hidden hitch trailer receiver to my 2002 S-10 will go as smoothly as your video. I liked the detailed installation video to that 2002 S-10, that was one selling feature plus no drilling. Everything in that kit is custom for my pickup and not a one size fits all.
Ivan
4/7/2012
Great service. Thank you. Your tracking system is excellent.
James
4/7/2012
Very happy with etrailer.com fast, easy and you have what I was looking for! Thank you, if I have other trailer needs etrailer is first!!
Joseph
4/7/2012
I just purchased side clearence trailer lights, wanted to tell u how usefull ur video was, especially the lights out brightness display, sold me on the spot, great idea, exactly what was needed!
Lawrence
4/7/2012
Thank you for your extra service given to my order. You will be recommended by me and continue to get all of my future business. I appreciate company's who take care of there customer.
Mark
4/7/2012
Great service. Excellent web site with lots of how-to information. Everything I needed in one spot and it was all shipped promptly!!
Matt
4/7/2012
I have had great luck with your products so far. They are top quality at great prices, and they ship fast. I work at a crash parts distributor in town, and there isn't a week that goes by that I don’t hand out your website to someone looking for a hitch or a related electronic device. Thank you so much for being here!
Matt
4/7/2012
Everything worked as expected. Received ample notices about the order status. Part fit perfectly.
Victor
4/7/2012
Thanks for all your help. I must say, and I mean this, I purchase a lot of items from the internet, but your guys are truly the best to work with. Everyone I have dealt with has been very responsive and helpful. Your prices are very reasonable as well. I see no reason to buy my trailer supplies from anyone else.Have a good day.
Brian
4/6/2012
Excellent Hitch Kit. Fit perfectly. Can Hardly be seen. I'm a retired Mechanical Contractor, In California and La. 66 Yrsl old. Installed Myself in less than four hrs., Eng. did a good job. On design. Thank You.
Charles
4/6/2012
Outstanding service. Etrailer is a great place to do business with.
Franklin
4/6/2012
Great product. Installation instructions from online video were very helpful.
Gary
4/6/2012
Thank you very much! I have had only really good experience s with your company and the representatives. Keep up the great job!!! I always mention where I've purchased my goods.
Grace
4/6/2012
This was the shortest transaction time between ordering the product and receiving it in the mail Ive ever experienced. Nice job etrailer.
Henry
4/6/2012
This is my second order with etrailer. The stuff comes in right on time and fits perfectly. The instructional videos on the website about installation of the products are spot on. Thank you.
Joseph
4/6/2012
Customer service is great, Fast shipping and all the right parts. Thank you very much you have earned a repeat customer.
Loren
4/6/2012
Wow, great price and very fast shipping!
Martin
4/6/2012
Great customer service. Something that you rarely find anymore. When I need parts this will be the first place I check and I am recommending this place to friends.
Zachary
4/6/2012
I installed a hitch on my 2011 Dodge 1500 Quad cab. Delivery was on time and as scheduled. It took me longer to the spare tire then to install the hitch. It bolted right up and looks great. I would recommend this product to any user.
George
4/5/2012
Fast shipment, online video very helpful.
Katie
4/5/2012
Excellent service.
Nuno
4/5/2012
The ordering process was simple, and offered the best price when compared to other companies. The product was verified and shipped by the next day, the shipping method was upgraded free of charge and arrived in the upgraded 2-3 day shipping window. Overall, I am extremely satisfied with etrailer.com and will not only recommend them to a friend, but also order again if and when the time calls for it.
Oren
4/5/2012
Great experience, everything was packed properly, no scratches. All components went together easily following included instructions.
Timothy
4/5/2012
It was quick and easy I am very satisfied.
Zacary
4/5/2012
Great selection, prices and quick service. I don't buy much over the internet, but your company made it easy. Thank you.
Bill
4/4/2012
Everything you could ask for when looking for trailer parts, good sales people and fast, fair shipping rates.
Bob
4/4/2012
A painless experience, sales person was very professional.
Bruce
4/4/2012
The customer service rep did a great job of processing my order. She was friendly and helpful, and she took great care to make sure it shipped out same day. She treated my order as if it were her own.
David
4/4/2012
Very fast service. The part was exactly what I needed and the price was excellent. Definitely will shop here for my future needs.
David
4/4/2012
My order was fast, friendly, and professional
Ed
4/4/2012
Thanks to etrailer for getting my trailer jack sent out promptly.
Jeff
4/4/2012
Excellently packaged product. Customer Service was outstanding. I, personally, bought the hitch I was looking for because of the extremely helpful how to install video on etrailers website. Thanks!
Mark
4/4/2012
This was the easiest shopping experience I've ever had. The hitch I purchased from them is a beast I will never have any problem pulling anything again.
Patrick
4/4/2012
Another great experience with etrailer.com!! The fenders I received are very sturdy and more than I expected.
Rob
4/4/2012
Excellent service, I only knew of this company what google had on them and they have performed above and beyond my expectations. I placed my order, and it shipped within 24 hours via UPS mail and was delivered a day sooner than the UPS estimate. They also had excellent communication throughout the order-delivery process.
Andrew
4/3/2012
I had a very good service and I thank you all.
Daniel
4/3/2012
Awesome shopping experience! Placed my order on a Sunday night and received it on Tuesday. I just wish I had ordered my hitch from eTrailer instead of having it installed locally. I wont make that mistake again!
Darren
4/3/2012
Great Service, competitive pricing, and good equipment.
Jack
4/3/2012
So far I have ordered a 5th wheel hitch and extension mirrors for my 2006 GMC Z71 and both products are good as far as description and price, the 5th wheel hitch is a very good value and the mirrors fit my truck like a glove.
Jerry
4/3/2012
Excellent,prompt service. Polite and knowledgable staff. I will definitely use etrailer.com again. Thanks!
John
4/3/2012
I recently bought a hidden trailer hitch for my 2006 Ford Escape. Not only does it look great but it only took me about 35 minutes to install. The shipping was prompt, they have great customer service and very well made products. I will certainly buy from etrailer.com again.
John
4/3/2012
The person I spoke to in customer service was incredibly helpful. I ordered in the AM and it was shipped that afternoon. I will recommend etrailer to everyone.
Kevin
4/3/2012
Our bike rack showed up on time and in good shape. We paid a great price too.
Rosy
4/3/2012
The customer service rep did a fantastic job answering my questions and checking inventory and shipping dates. I was very pleased with my experience and will order from etrailer again.
Thomas
4/3/2012
The person on the phone was really helpful! This is my first time towing a trailer and dont know anything about brake controllers. She explained what I needed to know about it clearly and in a couple of minutes, I was confident enough to order what I needed. Someone else took my order. Very professional and courteous! Awesome and knowledgeable staff! I had a great experience! Thanks!
Voltaire
4/3/2012
Great products, price and shipping!
Walter
4/3/2012
I really like shopping with e trailer, the prices are fair, but what is really nice is the way you show how to install the product, it so helpful. And you have the product in stock, and ship right away.
Wayne
4/3/2012
Great pricing and with the free shipping it made it even better. Even upgraded my shipping for free without me asking, great customer service. This was the first time I used etrailer.com and I will use the again and will tell others too. Thank you.
Allan
4/2/2012
Excellent website. Clear-cut product information and video. Fair prices and free shipping were a huge seller as well. I would happily recommend this to a friend.
Benjamin
4/2/2012
I took a look at you guys because my son had such an easy time with his Rav4 hitch. And I must say that, as of now, this has been a very good experience. The videos helped a lot, however it was actually too good. After watching the heavy frame model, I just had to spend the extra bucks. I don't believe there is really much else you could do, unless you would like to send someone out to help install it.
David
4/2/2012
Very easy website to navigate - I really liked the instructional videos - The videos are what made the decision for me to do it myself. Also a lot of good related items on the site - Very well done!
Jim
4/2/2012
Just wanted to compliment your company and especially your representative who was very personable, pleasant, and professional in assisting me with my order. My order arrived 1 day early and was exactly what I needed thanks to her talking me through my order on the phone. She was very knowledgeable and patient with me which made ordering with your company a pleasure. My two friends and I were able to replace the leaf springs, shackles, bolts, and plates quickly. I have already recommended your company to my friends who own boats based on the excellent customer service, prices, and speed of delivery. Thank you for a very pleasurable experience. I will, without a doubt, be a return customer.
Lee
4/2/2012
1st time user. Easy to use site, fast shipment of parts. On this shipment my satisfaction using 1-10 scale is a 10.
Richard
4/2/2012
Excellent experience!! Prompt ordering, shipment, follow-up
and pricing.
Richard
4/2/2012
I ordered the Stromberg Carlson 3500 electronic tongue jack because the price was very competitive and free delivery was offered. After purchase my order was promptly shipped and the delivery was upgraded at no cost to me. The product was as described and took only minutes to install. Overall, I was extremely satisfied with the service provided and the product I received. Any future purchases for my trailer wil be made using etrailer.com.
Richard
4/2/2012
Great service! Exactly what I was looking for and only place I could find it online. Works with my Thule bike rack and makes it much easier to lower the top portion for storage.
Cheryl
4/1/2012
I really appreciate your great customer service. Excellent! I will take pictures of my project when I have it completed. It will be going on my Land Rover Defender 90.
Dennis
4/1/2012
Second time buying online from etrailer and the second excellent experience! Website is easy to navigate, prices are the lowest I can find and shipping is quick. No reason to look anywhere else for trailer parts as far as I can see. Thanks etrailer!
Eugene
4/1/2012
FANTASTIC Response time. For me, there are 2 key components to shopping on-line. 1. Customer Service 2. Quality of product on delivery I don't have the product in hand yet, but for the customer service...UNBEATABLE!!!! 3 different people spoke with me over the weekend to make sure I had the right product ordered. And my shipment left today. Thank You to all!!!
Tracy
4/1/2012
My experiance with your website has been very pleasing. Very simple, which allways gets the job done. Thanks.
Castle Wood
3/31/2012
Great service and product knowledge. My second purchase with etrailer.
David
3/31/2012
I just wanted to thank E-Trailer for all their good work. I ordered and received the Curt hitch. I'm 78 years-old and bought a 2012 Toyota Highlander V-6 Limited SUV. Living on a fixed-income I was looking for the best buy. My Toyota has 19 wheels...including the spare. My concern was if the hitch would accept the 19 spare. Your people were good enough to call Curt and confirm that it would fit. It does! The Curt wiring also works perfectly. Highlander is pre-wired at the factory to accept this wiring. Because of my age putting on the hitch and wiring was questionable for me. I had it done by a hitch store and the labor was less than an hour. If I had Toyota put on their hitch and wiring, it was over $450. I saved over 50 on parts and labor. Thanks E-Trailer!
James
3/31/2012
I ordered a Wesbar Replacement Tail Light Capsule and it was exactly what I needed. The price was right and the shipping was quick. I also liked the info you folks provide cross reference etc. I will definitely order from you again.
John
3/31/2012
Customer service person was very helpful, and so very nice, it was a joy just talking to her. Thank you very much.
Larry O
3/31/2012
This is the first time using this site and I love it.
Lisa
3/31/2012
Fast shipping, took only 32 hours from the time I ordered to the time UPS showed up at door. Hitch was the best price.
Douglas
3/30/2012
I ordered a Class III Hitch - Ford Edge and the Curt T-connector Vehicle Wiring Harness on Tuesday, and they both arrived on Thursday. I watched both of your videos and there was no suprises. Total job took two hours.
Eric
3/30/2012
My order was shipped promptly and all the parts were there and in good condition. I am pleased with the service I have always received with etrailor and will order from them again.
Fred
3/30/2012
I received an e-mail because Etrailer wanted to make sure that I did not order the wrong parts because I put in two different orders with similar part numbers on back to back days, I think that it was great that they went out of their way to make sure this is what I wanted and did not just charge me for both. I think that this shows how much they care about the customer and not just to make a buck! This is the first time I have ordered from Etrailer and I don’t think it will be the last! Great Job Etrailer! Thanks again!
Gary
3/30/2012
Great price, shipped next day.
Jeffrey
3/30/2012
Very smooth and easy experience found your site with a yahoo web search and have been very pleased with the e-mail updates I received on my order. Thanks.
Kenneth W
3/30/2012
Great service, great easy to use website, instruction how to videos were spot on and easy to follow. Highly recommend!
Kirk
3/30/2012
Very easy. Looked the model, make, and year of car, then ordered.
Pamela
3/30/2012
Excellent customer service. Easy to shop online here and great price match! Thanks!
Aaron
3/29/2012
etrailer.com employees really know their stuff when it comes to towing and towing essentials. My questions were answered in a way I could understand. Prices were very reasonable and I will be able to install my brake controller myself without having to spend over $150 to have it installed.
Arthur
3/29/2012
The price was good and check out was easy!
Curt
3/29/2012
Great ordering experience. Looking forward to receiving my product. Will add etrailer.com to my list of favorites for future orders.
David
3/29/2012
I think this is a great place to order from. I am not the greatest person when it comes to computers. The site is easy to navigate and I can find what I am looking for. Also appreciate the fast shipping. Thank you.
Donald
3/29/2012
Great parts, Good selection, fast service, and competitive pricing. What more could you ask for? I will use etrailer again!
Eric
3/29/2012
Very quick and friendly service.
Howard
3/29/2012
Excellent product. Much easier to install than what I expected. Thanks for the fast free shipping!!!
James
3/29/2012
Shipping was very fast. Great hitch and the attached video of how to do it was awesome. Fit just like it said.
Jeff
3/29/2012
Once again, best prices and fast service. What more could one want? I know I got free shipping on my order.
John
3/29/2012
On The customer service group is wonderful, I was in a jam and your rep was very helpful. I am definitely coming back.
Jose
3/29/2012
Just wanted to let you know that your staff and every one there is doing a great job getting my trailer parts so quick . I will continue to get my parts with etrailer. thanks again.
Ken
3/29/2012
This is my third time ordering from etrailer.com for this custom Dune Buggy trailer and I am very pleased and amazed at the service, great communication and fast order processing. Prices are quite competitive and with free shipping too... Good job, guys & gals at etrailer!
Richard
3/29/2012
So far very good, it seems my order has been processed very quickly. I watched the installation videos which were very helpful and the rep was helpful and friendly, yet professional.
Ronald
3/29/2012
I have order a couple of times and am very impressed on the speed of shipping, packing of the merchandise ordered, and how easy the website is to navigate! You can't ask for anything better!
Socrates
3/29/2012
Great to deal with.
Steve
3/29/2012
Website is easy to navigate, and the prices are great. Plus, the free shipping and great customer service. Definitely a life long customer.
Adam
3/28/2012
The product came within 3 days as promised. My wife and I spent 40 minutes installing it. It would have shorter but it required a lesson on what is a socket and what is a bolt!! I am well satisified with the hitch.
Berland
3/28/2012
I found it very easy to find what I wanted. I also liked how it always showed what I had in my cart no guessing. Found your web site very easy to follow. Thanks have bought things myself and have helped others. Look forward to installing my new hitch and parts. Will let you know how that goes also
Bill
3/28/2012
Excellent product and communication with purchaser so no surprises. Thank you!
Don
3/28/2012
Thank you and I like the way you do business!!
Dwayne
3/28/2012
I have purchased many items from on line sources. E-Trailer out did them all, with immediate responses when I ordered, and excellent follow through. I also found the tracking site the best. Who else has a map showing the location of your shipment at any given time? Great place to buy.
James
3/28/2012
I have ordered twice from etrailer and have a GREAT experience both times. The shipping was fast and did not cost that much. The prices are great and the quality of merchandise is excellent.
Jamey
3/28/2012
Great service ! Arrived and one installed so far. Thank You.
Jeaneane
3/28/2012
Nice rack- easy to load and lock.
John
3/28/2012
I think this website is great. I love the videos, the one that shows you how to install the item. I will definitely buy again, there are a lot of items for my 2007 Tundra.
Juan
3/28/2012
The rep was very helpful.
Kerwin
3/28/2012
etrailer made it easy to find the hitch I needed. And once I ordered the hitch it was shipped and received in 2 days! Definitely a great on-line shopping site.
Maureen
3/28/2012
Etrailer is great! Not only do they have the best prices, they keep the customer apprised of the order status. I received notifications of every step, from order placement to delivery at my residence. A+++
Pasquale
3/28/2012
Received the package yesterday.......it looks great and I have no doubt it will do the job without any problems......I will be sure to pass along high comments regarding you and your company......thanks again
Robert
3/28/2012
Perfect all around shopping experience...low prices, great product, support information, great selection, free shipping, convenient order tracking…I have already recommended e-trailer to a few friends and will continue to spread the word.
Stephen
3/28/2012
I am glad to find a full service site online. I live in a very rural area and I can't afford to travel if I don't need to. So free shipping really caught me. Thanks etrailer for that!! I pull a travel trailer, wood trailer, and utility trailer, so getting the correct components is very important to me. I want safety and correct fit. The installation videos are very helpful. You can even get specific questions answered via email if you have a little patience. I will continue to shop here as long as I have a hitch on my trucks.
Sterling
3/28/2012
Hitch came as advertised , well built, fit perfect, great directions, great price. Wiring was easy and very great quality, online install video really made things easy. Thanks.
Steven
3/28/2012
Great shopping experience. Website is easy to use and shipping was on spot. Packing of the products was also very well done. Will definitely be back and I'm spreading the word!!
Brandon
3/27/2012
Great! Thank you very much! You handled my order professionally. Just put the light on my trailer.
Chris
3/27/2012
As usual, the people at etrailer are always helpful, knowledgeable, and courteous. The orders are always shipped very quickly and arrive in good condition. That's why I will always order from them. Keep up the good work.
Donald
3/27/2012
Good, good, good!
Dwayne
3/27/2012
Excellent company, very fast shipper.
Kevin
3/27/2012
Excellent Prices, very fast service, and your rep was extreamly helpful and efficient.
Michael
3/27/2012
I was searching the marketplace for two replacement chains and u-bolts for our trailers snap-up brackets part of our weight distribution hitch and found exactly what I wanted on the eTrailer web site. The order was processed in a very timely manner and arrived at our doorstep UPS in a few days. The product is high quality and reasonably priced. Couple all the above with great email notifications/communications and you have a winning combo. I will absolutely use eTrailer in the future.
Michael
3/27/2012
Best prices and great service. I will keep shopping here.
Miles
3/27/2012
Received my order todad 3/27, and the installation was a breeze. Haven't had a chance to hook up the trailer and try it, will let you know in a few days, thanks again…
Reed
3/27/2012
I ordered a trailer hitch for my 2004 Honda pilot. It came in less then a week good packing. I watch the video on how to install this helped a lot. I installed it in about 20 minuets it fit perfect and all the right bolts. In the video it shows to clean the threads with a wire brush. Mine wear full of rust this took me about 40 minuets to clean. I also got the wire harness for the hitch this fit great to about 15 minuets to install. All in all this was a great experiences. I would highly recommend this company. I ordered all parts online easy to navigate all parts needed.
Robert
3/27/2012
Just wanted to say thanks for the prompt shipping to Canada. I got my bracket today, it works like a charm and will certainly make my life just a bit easier. I will buy from you and suggest all my friends consider you as a quality source of materials. Again, thanks to you and your support team.
Ron
3/27/2012
It's great! Has a lot of info on what you have and how it works!
Tim
3/27/2012
Excellent product and price. Will come back again.
Trevor
3/27/2012
You guys are awesome. I placed an order over the phone and it shipped within 2 hours. Thanks!
Alex
3/26/2012
Easy to navigate and find the product I was looking for. Easy to place my order and a fast turn around on the shipment. I will actually get it sooner than I expected. Good tracking info too.
Allen
3/26/2012
No complaints from me. Great service.
Anthony
3/26/2012
Easiest install ever. Both hitch and wiring harness worked perfect!!
Elizabeth
3/26/2012
Completely satisfied with the quality, prompt service and delivery of my order.
Gary
3/26/2012
Second time shopping with e-trailer. Great place to shop, would highly recommend.
Gary
3/26/2012
Excellent service, quality & price. I would not hesitate to buy here again. I was notified every step of the way from order picking to shipment. Top quality vendor.
Jeff
3/26/2012
This year is my second experience with etrailer. We bought two of the 4-bike Swagman hitch racks last year and love them, so I'm back for one more, plus a rooftop baggage carrier and rooftop bike carrier. The customer service is great and the products are great quality at a reasonable price!
Jeff
3/26/2012
If in search of another applicable product, I would definitely consider ordering from etrailer again. I ordered via phone. Your representative was was very helpful and pleasant.
Jerry L
3/26/2012
Excellent, so far.
Larry
3/26/2012
Process from beginning to end was effortless. Made the phone call and placed my order, customer service was more than helpful in taking my order and even making a suggestion that I hadnt thought of. Package shipped quickly and I was able to monitor the package with use of their online tracking address provided. All contents were packed securley with no damage. Watched online video for hitch assembly and had no problems at all. Would highly recommend etrailer to anyone looking to make a purchase via the web. I will definetly be using them in the future for any additonal items I might need for my Volvo XC90. Thanks etrailer !
Mike
3/26/2012
Fantastic from the first click. Very informative, friendly website, and a great price too. Service, shipping, and packaging were all top-notch, and staff was back to me within hours with estimated shipping date, which was within a week. I've got my brand-new bike carrier parts installed in time for the weekend, and if I need anything else, Ill be stopping by etrailer.com first. Thanks!
Rasheed
3/26/2012
Fast, free shipping. Everything fit and worked perfectly. Great installation instructions and video. Couldn't have been a better experience.
Silvio
3/26/2012
Good communication, so far exceeding expectations.
Tom
3/26/2012
A tribute to your employee.It was nice to talk to someone that knew what they were talking about. Not only did she know what exactly what I needed but also gave me advise as to how to replace the races. When I was in business whe was the kind of person that would have been at the top of my list as good people to have around and make my business grown. Thanks!
Walter
3/26/2012
Good company. I like your videos.
Bill
3/25/2012
Horribly fast shipping, hitch got here and had to spend the rest of the weekend hauling brush instead of relaxing.
Chris
3/25/2012
My first time purchasing from etrailer and I thought it was great. I really appreciate the installation videos. They made it much easier to do the work. I'll definitely come back to etrailer for my future trailer needs.
Chris
3/25/2012
Easy to shop website, great prices, and wife had it installed before the basketball game was done so I could go fishing right away! She said it was easy to put on or something like that, I'm not really sure what she said. But it pulled the boat great!
David
3/25/2012
One of the best online sellers that I've dealt with. Super fast replies, and email updates at every event. Very efficient and courteous.
David
3/25/2012
Website was VERY easy to use. Checkout was quick. The response I got from a person nice touch was even quicker. Shipped the following day with a tracking number and map. FANTASTIC shopping experience!!!!!!
David
3/25/2012
Awesome service, delivery and complete ease of installation. Website extremely user friendly and staff consistently keeps you updated on your purchase status. Great site, great prices and great staff.
Dean
3/25/2012
Outstanding.
Edmund
3/25/2012
Prompt service.Product everything I could expect. Easy Installation.
John
3/25/2012
I would like to thank the customer service reps for their assistance in my returning of a item and ordering a new fifth wheel wiring harness. Everything is now hooked up and ready to go. It is great to see a company with this type of excellent customer service. I look forward to future orders and referring my friends to your company for their trailer needs. Thanks again.
Keith
3/25/2012
Im in a band and also take care of the trailer. Since we got our trailer I searched online for good trailer parts and accessories and found etrailer. Last three years I've been buying from them because they have everything I need from small bolts, screws to fender wheels and lights. Their prices are way better than other companies I've found. We tour the country and our trailer gets a beating, so when I need a new part to replace, seems that when I need something, they always have it. Also the install videos are great helpful. One of the great things I like is the website is easy to use, their inventory of the items online are detailed and have photos! Really well done in keeping their items in order and checkout is easy and quick as well. Thanks for quick shipping and being easy to deal with!
Steve
3/25/2012
Very good service. Thanks.
Elisha
3/24/2012
I have shopped with etrailer two times and have been very satisfied with the merchandise. It is unusual to be notified personally when items are shipped and the rated of shipment is unreal. I will recommend etrailer to my friends and associates. Thank you for a job well done.
Gary
3/24/2012
I bought the folding cargo carrier, trailer light and cargo mesh cover. All arrived shortly after placing my order as expected. The cargo carrier was easy to assemble if in doubt, watch the video on etrailer.com. They were all easy to assemble and mount. The cargo carrier is sturdy and strong and shoud hold up for a long time. I did not have any other concerns with my order. I took the suggestion provided by a previous reviewer and bought the 42X60 to ensure our suitcases would fit could probably fit 4 of them and a small size cooler as well. I ordered the folding model so my SUV with the carrier would fit in my garage and to ensure easier parking when we do travel. I would definitely order from etrailer, their price, quality and promptness have gained my loyalty for years to come.
Gordon
3/24/2012
etrailer service, courtesy, and response is head and shoulders about anybody else I've worked with. The jacks I bought arrived in in timely fashion and appear to be a good value for the dollar. They will be used to stabilize a 40 trailer housing an open class sailplane. I can't wait to install them.
John
3/24/2012
So far, so great! The order was easy, 5 choices, all accessories and great prices. The best thing, since I have somewhat rare ford freestyle as far a putting on a hitch there was a photo of the car and hitch and video of the install!
Tim
3/24/2012
Le service est rapide et fiable. Le personnel du service à la clientèle est courtois, accueillant et rassurant.
Bruno
3/23/2012
Very impressive so far. Communication was excellent.
Daniel
3/23/2012
Fast Fast Fast and most of all correct
David
3/23/2012
I went to Etrailer.com on March 21, 2012 and ordered a trailer hitch for a 2005 Honda Pilot, with the total package consisting of 2 recievers and 2 different balls and a wiring harness. The price was very reasonable. I recieved the package on March 23, 2012. It only took 2 days to recieve my hitch. While on line I watched the viedos on how to install the hitch and wiring harness. Both were very well presented on how to install the products. I would recommend Etrailer for anyone who is looking for a trailer hitch or related products.
Hollis
3/23/2012
Excellent service
John D.
3/23/2012
Placed order on Monday had received order on Thursday E trailer send me emails to confirm order and to let me know when order shipped and tracking information.
Larry
3/23/2012
Ordering was easy and by next day I received a confirmation e-mail telling me my order has shipped already. Excellent prices and great service.
Marla
3/23/2012
Your service was a wonderful experience. Thank you etrailer.
Tim
3/23/2012
This was my first order from etrailer and I was very impressed. I received a call back approximately 15 minutes after ordering to confirm I wanted one of the three items, I accidentally order the wrong size item and they caught it. After correcting the order I received my order quickly and everything fit properly and installation was very easy. I will not hesitate to purchase from etrailer in the future!
Wesley
3/23/2012
These guys are great! Shipped out my order really fast and kept me informed via email about my order every step of the way. Very happy with their service!
Debora
3/22/2012
My first time ordering from etrailer.com. I’m station in Germany and was very surprise to receive my order in less than 10 days. The parts ordered were exactly what I need and requested. I’m happy!
Fred
3/22/2012
Your employee is a fantastic rep.& she knows her product. Great service, shipped in les than 4 hours. Will recommend you to all my friends.
Fred
3/22/2012
Communication was great, shipping was fast and the products delivered were undamaged and better than I expected. Great job, guys.
James
3/22/2012
The product is great and was delivered fast, what can I say? Thanks.
James
3/22/2012
Order was filled corectly and complete. Recieved order in 4 days with standard delivery. E trailer e-mailed updates on order filling and shipping. Just what I expected. A happy customer.
John
3/22/2012
Excellent Service. Ordered three trailer tires.Fast delivery. I ordered them on 3/19/2012 at 10pm. Three emails were sent informing me of order received, order shipped and expect order soon/today. eTrailer had a cool animated map that allowed me to track my tires sent from two different locations across the U.S. and when/where UPS currently had them. Excellent service and communication. Tires brand new. I would definitely order from e Trailer again!!
Mark
3/22/2012
Did a great job, keep up the good work.
Michael
3/22/2012
Etrailer is first in value, timeliness, and service! I had purchased earlier a Curt hitch and had been delayed in installing it but now that's been done. I turned to etrailer again for a cargo carrier without a thought of using another supplier. My experience previously had been GREAT! And so far this time it has been GREAT. When and if the need arises again, etrailer will be first on my list.
Michael
3/22/2012
The rep was great!
Michael
3/22/2012
Great service. Great products. Fit perfect and looks awesome. 90 minutes to install!
Paul
3/22/2012
My order was processed and professionally handled by their representatives. Packages were shipped and received in a prompt manner. Would recommend this company.
Waymon
3/22/2012
The whole process was very easy and the customer service was great!!
Adriana
3/21/2012
Thank you soooooo much. I like you guys already!!!!!
Agenor
3/21/2012
Thanks for your quick shipping and great communication. I saw the reviews on your website about your quick response and it seems to be true. Thanks!!
Ben
3/21/2012
I'm no mechanic but I can work my way around minor mechanical problems. I shoped around to get a hitch installed and it was always 500$+ So I shopped around to find How tos on How to install a hitch and that’s when I found etrailer. ALL the information I needed was here and all the parts I needed were here also. I did it and saved more than half of what I would have paid elswhere. I just changed my car and am doing it again!
Christian
3/21/2012
I would recommend shopping at etrailer to my friends. Shopping was worry free with speedy accurate shipment of my trailer hitch and accessories. They constantly kept me up to date via email. Also I did shop around and etrailer had the best prices. Two thumbs UP. Thanks etrailer
Eric
3/21/2012
Item arrived in a record 1 day in great shape. Absolutely loved the service. Thanks guys!
Evanson
3/21/2012
Customer service was better than normal.
Grant
3/21/2012
Ordered was placed, confirmed, processed and shipped all in the same day. This is the first time Ive used etrailer.com and I was worried that I was not ordering from the original manufacturer, but I am very impressed with the speed of service and ease of ordering my part. I would definitely use them in the future!
John
3/21/2012
Great shopping experience. Order confirmation and shipping was lightning fast and status emails come from individuals at the company with personalized attention should you need it. Nice touch. Havent received the product just yet, but I have confidence if there was a problem, these guys will bring their A-game.
Jonathan
3/21/2012
Your web sight is the only one that is easy to find the correct tool box for a particular truck. Several sites do not show a Tacoma tool box even though they sell the same brand.
Kenneth
3/21/2012
The delivery time was extremely fast. The products were exactly as described, cant wait to use them on my trailer.
Kevin
3/21/2012
Great service.
Martin
3/21/2012
Excellent customer service, extremely focused on taking care of the customer. Updates within minutes of placing and order and the team at etrailer went above and beyond to provide updates on stocking info and when the product shipped. Actual real people that you can call for any followup questions! Fast shipping, great service, will continue to do business with etrailer.com team!
Omar
3/21/2012
I think your customer service rep was great. I wish I had more stuff I could have ordered from her.
Patrick
3/21/2012
Update emails and fast shipping, always a plus.
Paul
3/21/2012
It was easy as 1,2,3
Terry
3/21/2012
You should be very proud of your employee. She had to work extra hard due to our poor connection we were having. She didn't give up or miss a beat. Thank you.
Thomas A
3/21/2012
Good pricing, fast shipping and easy price match on one of three items I did find a lower price for.
William
3/21/2012
Easy ordering and quick shipping. Thanks etrailer.
Brian
3/20/2012
The whole process was top notch! I ordered the part, large tool box, tracked it via UPS, received the part on the date projected, and the part received was the part that I ordered. Finally, a company thats still doing it right! Will absolutely use again.
Brian
3/20/2012
The rep handled the transaction flawlessly. My bicycle carrier arrived on schedule and is installed per instructions. This is my second Thule carrier and if this one works as well as the first, Ill be very satisfied. I recommend etrailer without reservations.
Bruce
3/20/2012
Hands down one of the best websites I have ever ordered from. Easy to use and there are installation videos as well!
Chris
3/20/2012
Easy to reach, live, courteous people on the phone, who even called manufactuer to check stock for my item. They kept me up to date on my order and item arrived and described. Thank you for the simple transaction.
David
3/20/2012
Very, very good.
Hasib
3/20/2012
Just wanted to complement your company on your tracking website. Having the map display the package location really helped me visualize where the shipment was in relation to its destination. I received the folding hitch cargo carrier exactly as scheduled-on the Thursday before our departure day of Friday. This gave me enough time to try it out and make sure it would work. Keep up the great customer service!
Hector
3/20/2012
I know the people at etrailer.com want our business. Very fast turn around and everything was in order. Thank you.
Jeffrey
3/20/2012
Exactly what I needed. Great price and low shipping charges. Fast shipping and well packaged. What else could you want?
Kenneth
3/20/2012
Easy to find the things I need good products. Everything shipped right on time.
Max E.
3/20/2012
I've been very impressed with etrailer, from the excellent description of products on their web page, including very helpful videos, to the very quick delivery of the products 'Ive ordered. I'm glad I discovered etrailer.
Michael
3/20/2012
The service was excellent. If this is the right part, and I am sure it is, I will be ordering a lot more parts.
Peter
3/20/2012
Shopping with your firm is way better than any where else I have dealt with. I ordered my item this morning, and it has shipped before noon. Not only do you have a great collection of items you offer, but your service is superb!!!! Thanks So Much.
William
3/20/2012
Awesome job! I called, they had the parts that I needed and shipped them the same day. No shipping charge makes it even better. What more can you ask for? Im giving them a big thumbs up!
Brad
3/19/2012
Great Company! Great Staff! Great Product!
Brian
3/19/2012
I have done a considerable amount of purchasing online between business and personal. I have never filled out a review before but with the quality of service and quality of product I received from etrailer I felt I should. I ordered my trailer hitch online on a Saturday, received noticed it had shipped on Sunday and the box was sitting on my door step on Friday. The directions stated a 40 min install. Between the hitch and the wiring plug I had also ordered, it took me right at 1 hr. even with snow and mud dripping in my face. I would definitely recommend etrailer to anyone.
Brian
3/19/2012
Everything was shipped to front door of house in good shape and fast. All parts worked very well on my truck with no problems. I will order again from etrailer.com
David
3/19/2012
This was my third order from etrailer. I have consistently found them to over good prices as well as very fast delivery. The products have all been top quality. On two occasions, I have had questions and they have been very helpful. Great company
Edward
3/19/2012
Great experience due to knowledgeable and courteous sales personnel. have no doubt that if I have any problems with installation I can call for help.
Pricing was good too!
James
3/19/2012
Well satisfied. Great products, fast shipping, easy web site navigating, great online videos, comparable prices. I would recommend this site to everyone
John
3/19/2012
I ordered a 1 1/4 hitch for my wifes 2011 VW GTI. I was competitively priced and arrived very quickly. I installed it myself and it fit well. Thanks.
Matt P
3/19/2012
I needed help ordering suspension parts for my trailer and didnt know exactly what I needed. A customer service rep spent a lot of time with me on the phone to ensure that I was ordering the proper parts for my trailer. I surely would have ordered the wrong stuff without her help. Thank you very much!
Michael
3/19/2012
Great customer service. Free shipping is always a plus.
Shea
3/19/2012
This is my 2nd order with Etrailer.com and the products, technical information and delivery are the BEST!
Annmarie
3/18/2012
Good price, fast shipping. I'm happy.
Bobbie Lynn
3/18/2012
Your service & follow-through was truly exceptional. I received my product as advertised, when advertised, & it worked perfectly. Thank you for a job well done.
Gari
3/18/2012
Thank you etrailer for patiently answering my questions before and after ordering, and for delivering so quickly. Great products and great service!
Lisa
3/18/2012
Thank you very much! You guys rock like Black Sabbath. I appreciate it!
Mary Alice
3/18/2012
My order came in 4 days just what I ordered I was very happy with it.
Robert
3/18/2012
Your website contained every bit of info needed to decide what and how to do to get a successful install of my trailer hitch system. Why would anyone go anywhere else? Thank you for your professional operation.
Robert
3/18/2012
Great electronics. The etrailer parts are fantastic. Just like the video.
Ben
3/17/2012
Very helpful! Didn't take long for the rep to figure out what I needed. Will definitely use etrailer again. And the price was less than the others!
Edward
3/17/2012
Fantastic pricing on quality items with quick, efficient, shipping! Cant get any better than that.
John
3/17/2012
It seems to be a grear web site for trailer accessories. Very easy to use.
Kenneth
3/17/2012
Very efficient and easy to talk to.
Larry
3/17/2012
You guys have your act together! I notice that you still had my original question from about a year ago on the web site. You know your product and you are kind sales people. Your website has a lot of information which takes the frustration out of web purchasing. Love the videos.
Linda
3/17/2012
I heard about etrailer from a friend. The hitch was easy to install and the video for the wire harness was perfect. I saved more than half of what it would cost to have a dealer do it for me. It only took about 30 minutes to complete the job. From now on etrailer is the only place I will go for hitches.
Marvin
3/17/2012
We really like the video demonstrations on your website. The trailer hitch was really easy to install after watching the viedo. Thanks for being so friendly, and thanks for sending the hitch and bike rack so quickly.
Michael
3/17/2012
Everything worked great with ETRAILOR! Good web site and great response time.
Ralph
3/17/2012
These guys rock!! Searched around found the part I needed. They had it. Got it 3 days earlier than predicted! Perfect!
Allen
3/16/2012
Outstanding price and high quality products with amazing customer service and same day shipping. These folks know how to do business! A+ and a golden star!!!
Bradley
3/16/2012
Great job. The parts I ordered shipped and arrived quickly.
Charles
3/16/2012
Quick and reasonable cost on shipping! Product arrived in 2 days with 3 - 5 day shipping. Product in perfect condition. Easier install than described. Fourth product hard to find item from E-Trailer and I've always been satisfied. Basically the guys that fill the order are knowledge enough to know if what you are ordering will fill the bill.
Cleon
3/16/2012
I highly recommend etrailer. The staff is very helpful and great to work with. They keep you informed on the status of your purchase unitl it arrives.
David
3/16/2012
First time using etrailer. The item was originally priced competitively but just after I had placed my order I found that another internet source had the same item at a lower price. I called the 800 # and the customer service folks were great and said that once they had verified the competitor they would Price Pledge and meet that price. The customer service rep was very helpful in getting my order changed to the correct price promised under etrailer Price Pledge. I liked my first experience dealing with etrailer and would recommend them to anyone that has a need of any of their products.
Harry
3/16/2012
Excellent service. Great tracking. Could not be better. Thanks
Henry
3/16/2012
Hunky dory. Fast service.
John
3/16/2012
Good price and quick service.
Michael
3/16/2012
Great service. Receive the hitch today and just got done installing it.
Michael
3/16/2012
Hi. Just installed this hitch today. It was the most user friendly thing I have ever installed! Very clear instructions, easy to install, specific for my car, 40 minutes including the plug and use wiring assembly. Great job folks. I would recommend this place to one and all. Thank you!
Michael
3/16/2012
I’ve used etrailer before when I needed a hitch so when I needed trailer parts I checked their web site to see what they had. They had a great ion and I couldn’t find a better price locally or the internet. The rep in customer service was great, she had my parts shipped out the next day. Selection, price and customer service – thanks etrailer!
Randall
3/16/2012
Outstanding again, second time I have bought from etrailer. Ordered on Wednesday with a rep helping me on the phone. It was dropped off today, on Friday! Package was packed well, no damage, and received exactly what I ordered. What more can I say? Oh yea....Thanks etrailer!
Rickey
3/16/2012
I have ordered many parts and pieces from Etrailer in the past few years and have never been disappointed, the people who answer the phones are most informative. Their site has everything videos, charts, wiring diagrams, you would ever need to complete your project, also if you get stuck you can call their tech line. My orders are always shipped to me within two or three days, and prices cant be beat.
Robert
3/16/2012
This site is very nice, the email notifications on your order are excellent, and the tracking system is nice. If only everyone else did business this way. Shipping is very reasonable also. I will keep this site bookmarked.
Casey
3/15/2012
This is the third time I've ordered equipment from etrailer and I'm impressed by the promptness of their shipping. In addition, if all is true to form I will probably receive my shipment in short order. Etrailer is my trailer parts supplier of choice. Keep up the great work
Chris
3/15/2012
Hi,Got it . put it on and works great. Thanks,a lot so surprised it came so fast!
Daryl
3/15/2012
Talked to a sales person for information on a product.Your rep was very helpful and did a great job finding out the answer for me,I will be using this company again,his recommendations were spot on
Dennis
3/15/2012
Just want to say how much I appreciate your prompt delivery and
processing of items and great communication. E-Trailer has surpassed my
expectations in product and service on every order I have placed. Thanks.
Doug
3/15/2012
Great, just got home and found cargo carrier in my garage. I ordered it less than 24 hours ago, thanks. I can't belive it's here. Looking forward to installing it. Thanks for the fast service. Wow!
Gary
3/15/2012
Great service, quick delivery. Thanks much.
Gerald
3/15/2012
Just a note too thank you for the help on testing my brake problem and want to say i am very happy with the parts and quick shipment was great talking with your rep when i need somthing i will be checking to see if you folks can help me thanks.
John
3/15/2012
Your wiring harness was so easy to install. Thanks to the video. It was the reason I went with etarailer. Your rep was very helpful. Thanks! I give it 5 stars service. You also save me $105 on the harness and $200 on the installation.I'll tell my friends about etrailer. Thanks you sooo much.
Nick
3/15/2012
Great service. Quick delivery. Thanks much!
Wilfredo
3/15/2012
Excellent Base plate! Very easy to install it on my 2011 Chevy HHR. Perfect fit.
William
3/15/2012
Great experience. Would highly recommend.
Dave
3/14/2012
Easy, reasonable pricing, excellent shipping cost to Alaska. Your website gave a great description and picture of the parts I ordered. It couldnt have been better unless you came up and installed the parts!
David
3/14/2012
I had excellent service at etrailer. They kept me informed all the way through my process. I would recommend them to anyone neediing anything having to do with trailers or bike racks.
Ronald
3/14/2012
etrailer has the best customer service department in their industry period. I own a company and we have bought from several vendors in the past, no more, etrailer is our first and only call for our towing needs.
Steve
3/14/2012
The hitch was delivered in a matter of days. I installed it on a 2003 Honda Odyssey. I would recommend anyone installing on an older vehicle to clean the threads with a chase, It made the installation easy and simple.
Thomas
3/14/2012
Omg! super fast shipping received the next day. Excellent service, very knowledgable, very helpful.
David
3/13/2012
Your customer service rep was very patient and professional. Follow up was super fast and the order shipped within hours after placing.
Fred
3/13/2012
Exactly what I needed, good fit, good price, fast shipping. Thanks.
George
3/13/2012
I ordered my stuff on a saturday night and sunday evening i was emailed that it has shipped. A+
Jordan
3/13/2012
Etrailer.com was very helpful with every thing!
Joshua
3/13/2012
Quality products. Great selection. Great prices. Fast delivery. What more can you ask for?
Kim
3/13/2012
You rep was very heplful and very nice in taking my order.She explained every thing and even let me question things I was not sure about.I feel very sure that my order will come in just as she said
Larry
3/13/2012
Excellent products, good prices, super fast shipping, very knowledgeable customer service. Tremendous company!
Mark
3/13/2012
Your Rep was outstanding.
Mark
3/13/2012
Shipping was great, each person sent emails as the package moved along its way out the door. Thanks Guys, Gals.
Allen
3/12/2012
The prices are great and the parts are shipped and recieved within 4 days of order. Great service
Brandon
3/12/2012
Etrailer is one of my favorite places to shop. They are prompt and courteous.I live in Canada and was very pleased with shipping and handling of my order. Great prices.
Gordon
3/12/2012
The whole experience of dealing with etrailer.com was very good. I purchased a kayak trailer and I was not sure how to assembly or how difficult it would be and their customer service directed me to a video and then asked me to send a email with any further qquestions. They responded very quickly and I placed the order. PLUS their price and free shipping was great.
James
3/12/2012
The whole buying and installing process with etrailer was great. The online video was also helpful. Thank you.
Jeffrey
3/12/2012
I am very happy with my the equipment, price and service! I would recommend etrailer to friends and family and I actually already have!
John
3/12/2012
I purchase a Class III Round Tube Hitch and the Wiring Harness for 2010 Ford Flex. Etrailer delivered 2 days before my expected date. Installation was quick and simple. The step-by-step videos made it easy. All others should follow etrailers example. Thank you etrailer.com.
Jose
3/12/2012
I like your product availability I found a perfect steeringwheel cover mossy oak that I couldn't find anywhere else.
Len
3/12/2012
Website easy to work thru to locate part and completing order went well.
Trailer fender arrived Monday afternoon, a day earlier than expected. Ship tracker was interesting to keep tabs with and emails from your staff. Have saved this sight for future needs. Excellent customer service.
Mark
3/12/2012
Beaitful hitch fits my 2011 Nissan xtarra perfect..and made the truck look even better..I like how fast I got the hitch within 3 days of ordering it..good company to deal with..
Naman
3/12/2012
Fast order processing, excellent e-mail updates. Received in just a few days.
Peter
3/12/2012
For me, Etrailer is one of the best e-commerce sites to do business with. Easy flowing website with easy to work shopping cart and checkout. They also have no nonsense email updates letting you know they got the order, thats it being processed, and that its been shipped.
Robert J.
3/12/2012
Orders come in a timely manner. Terrific prices.
Wayne D
3/12/2012
I think calling in was much better then trying to place my order online. The person that helped me was so very helpful. You need more people like her.
Darrearl
3/11/2012
You guys are a class act! You are the only one that shows a video of their lights on and off. SUPER! This allows buyer to evaluate properly. You have a super customer service with a visible phone to call and answered by very polite HUMAN beings. Your special shipping rates are very fair and make sense. Other charge 100 of the product cost for shipping. Makes no sense! Finally your site is easy to use and place the order and your response is fast. As I said a class act for others to use as the goal standard! Thanks.
Emilio
3/11/2012
Great website, good shopping experience, easy checkout system, and very good shipping information.
Guenter
3/11/2012
Amazing shopping experiance. Very helpful information in getting my first travel trailer setup. Also much better pricing than I could find any where else. I will definitely be purchasing from them in the future.
Justin
3/11/2012
Great experince to deal with etrailer, good product, good price, on time delivery.
Kenneth
3/11/2012
Your sales gal was awesome taking my order. Everything we needed was in stock. We live in winnemucca nv we received our order in 4 days.We were very impressed with the quality of parts.This is the first time we ordered from etrailer we would recommend it to our friends.
Robin
3/11/2012
I thought the site was very easy to work with. I have another vehicle I need a hitch for and will definetly buy from this site for the other hitch.
Terry
3/11/2012
You have a great variety. Your shipping is great, I am glad I found you online.
Barry
3/10/2012
Very fast shipping quality product get what u pay for.
Derrick
3/10/2012
My item shipped the same day it was ordered, and was at my door 2 days later. Using your site is a piece of cake, and I'll be back.
John
3/10/2012
Thank you!! It looks really good on my truck trailer hitch.
Michael
3/10/2012
Fast service at a good price .
Neil
3/10/2012
Excellent! My order was confirmed quickly, easily tracked and arrived on schedule.
Robert
3/10/2012
Etrailer products have always been exactly as advertised. Excellent communication during shipping/processing. Great prices on quality products. Fast shipping. Doesn't get any better with online shopping.
Scott
3/10/2012
Best price I could find on the web for this item and the free shipping is great. It shipped 5 to 7 day freight by UPS and I was upgraded to 3 to 5 days with no extra cost. I have not recieved the item yet but so far so good.
Aaron
3/9/2012
I had a very good experience with etrailer. I would recommend them to other buyers. Thanks.
Angie
3/9/2012
The hitch and wiring kit arrived on schedule on March 6. The hardware and installation instructions were included, all part numbers check OK. Thanks for the great service.
Francis
3/9/2012
I searched quite a few different sites and local places for my trailer needs and was very happy to find everything I needed in one place here at etrailer.com. Not only was the pricing better but the inventory as well. Shipping cost plus the price of my items was still cheaper than purchasing local !! I would recommend etrailer to anyone looking for trailer gear.
Gregory
3/9/2012
Quality product at good price. Fast efficient shipping and excellent communication fro staff.
James
3/9/2012
Prices were fair and the shipping was free. Received my order faster than I thought I would. Nice! Will use them for all my trailer needs
Jay
3/9/2012
Happy customer, fast shipping, great communications, good products. Could not be any better on line shopping than this.
Larry
3/9/2012
Incredibly fast shipping. This is the third time I have ordered from etrailer and each time I have gotten my order within 3 days! Their notifications are quick and helpful and their tracking system is the best on the WEB.
Leonard
3/9/2012
Very Good service.
Robert
3/9/2012
Great service, fast shipping, good price, recommend 100.
Zygmunt
3/9/2012
Just wanted to say how great you guys are. This was my second time shopping with you and got my package yesterday afternoon of trailer supplies. Keep up the good work.
Brian
3/8/2012
I have purchased from etrailer several times at this point. I now consider them my go to people for trailer, RV & truck related items. Prices are good, and service is outstanding. The wide selection reduces the stress normaly related to trailer parts shopping & purchases. Thanks for a very, very good alternative ro retail.
Bruce
3/8/2012
Shipped very fast!! kept me up to date on shipment very good communication. I will order from etrailer again. Thanks!
Charles
3/8/2012
Excellent service. Ordered a hitch at 4:28 PM, received shipping notification same day at 7:14 PM. I was not even expecting such a speed shipping a heavy and bulky item like a Class III hitch with free shipping! I also loved clear and detailed order status updates. You get order confirmation, stock/availability status within minutes, shipping confirmation and delivery confirmation emails, it even beats other sites.
Evgeniy
3/8/2012
Found everything I needed plus some. I tried to find the same product or close to, but no one could beat the price or couldn't even find the size. Great website, already recommended it to friends.
Greg
3/8/2012
The company, prices and shipping are great. I ordered a complete weight distribution hitch and an extra shank on Tuesday and I received everything on Thursday. Only two days to get the stuff, plus it was free shipping.
Joe
3/8/2012
Great products, quick shipments, quick email responses, friendly customer service. Overall a great company to work with.
Justin
3/8/2012
Second purchase from etrailer. good buy, good merchandise. Just purchased 88 blind spot mirrors for gifts
Monty
3/8/2012
WOW These guys are REALLY GOOD! The follow up emails and the SUPER fast shiiping make these guys GREAT! Thanks.
Nicholas
3/8/2012
Received wiring harness today. Well done. Thanks
Randall
3/8/2012
I enjoyed dealing with you. Competitive price, excellent service. I was kept up to date as to progreess of my order. Delivery was earlier than what had been indicated as one item was back order. Also you carry a wide selection of items. Thank you
Serge
3/8/2012
Great price and product. Amazingly fast shipping. My purchase arrived before I knew it. Great communication via e mails. This company has to be the best of the best. A++++ No better out there. Thank you.
Todd
3/8/2012
Order arrived today. I just finished installing parts. Springs fit perfectly. Quality parts at a huge savings. Shipped quickly and you kept me up to date on the progress of the order. Thanks.
Chris
3/7/2012
E-trailer has been great. Immediate response and same day shipping. I could not ask for any better service. Thank you.
Clifford
3/7/2012
Not sure how I found this site, but I am glad I did. I was looking for something just like the goldpost hitch. Just what the Dr. ordered!!! I see that they also sell a lot of other things,and i know I'll be back here buying more things, for my truck.
Gary
3/7/2012
Great prices and better communication.
Gordon
3/7/2012
Fast delivery!! Fits like a glove. 5 stars!
Gregory L.
3/7/2012
I am impressed. Your rep was very courteous and friendly. Order must have been put on a rocket. I had a part number but she double checked to make sure I was getting the right part. Very Very good experience.
Jim
3/7/2012
Great response to orders and requested information. Pleasant people at the office to talk to.
Joseph
3/7/2012
Perfect! Just what I needed, priced RIGHT, shipped FAST, and easy install. Thanks!
Kenneth
3/7/2012
Ordered my hitch late Sunday night it was on my doorstep Wednesday afternoon! Can't beat that! Hitch bolted right up to my car with no drilling and no problems whatsoever! Great Job Etrailer!
Kevin
3/7/2012
Shopping experience was great. Great customer service after order was received. Will order from Etrailer.com again soon.
Kim
3/7/2012
Online site was accurate in the product description and I was able to find what I wanted fairly easily.Order was shipped promptly and the product was as advertised. Very satisfied with the shipment and product.
Philip
3/7/2012
Your Store is the Best!!!! Great easy to use website and response times to email were outstanding! I look forward to doing more business in the future!!
Ron
3/7/2012
Quick,Easy,Priced Right,& Shipped in less than 8 Hours. Will Definitely Use ETRAILER In The Future!
Scott
3/7/2012
Really appreciate this personal contact. I'm pleasantly surprised!
Anupam
3/6/2012
The prices and quick service are great. Can't ask for much more. Can't find a better deal.
Bruce
3/6/2012
Wow, that was fast! The hitch and wiring kit shipped the same day I ordered them. I should have them in time to do the installation this weekend.
Daniel
3/6/2012
So far so good! You guys are really on top of shipping and tracking which gives me confidence that when the parts get here they will all fit.
David
3/6/2012
Shipping was very fast, communication excellent, and the product arrived without damage. Etrailer.com got my repeat business after this first order.
Eric
3/6/2012
Received order as promised (1 day early) thanks!
Jake
3/6/2012
Very helpful & knowledgeable person I dealt with on my order. Very efficient process.
James
3/6/2012
Great products and pricing, great communication, fast shipping , and very reasonable also - whats not to like?
John David
3/6/2012
Received the bike rack yesterday. Installed it today. Well built. You get what you pay for.
Luvon
3/6/2012
I am very impressed with etrailer.com. My order was quickly processed and shipped. I will definitively utilize their services in the future and will recommend any friends to do the same. Thanks for the extra effort!
Matt
3/6/2012
Great job!
Robert
3/6/2012
Everything has gone great, would buy from you again.
Sabatino
3/6/2012
There was a sales person that helped me answer my questions. I am very satisfied with the customer service she provided.
Sean
3/6/2012
I like purchasing from etrailer. Prices are reasonable, shipping is very quick and I usually take advantage of the free shipping with an order over $150. From my first purchase last year, I put etrailer on my favorites bar on my computer. Keep it up!
Tim
3/6/2012
sure is nice to deal with someone who is energetic about their job!! Your rep was on the ball …thanks..
Tom
3/6/2012
This was one of the best internet orders that I've ever placed. The order was shipped very quickly, arriving just 2 days after I placed it. The locking hitch pin fits great on my truck and it works very easily just as shown in the video. etrailer.coms service was second to none, sending me email notifications along the way. Simply put, this is a top-shelf company.
Andrew
3/5/2012
the Weather Tech no drill mud flaps are all that they are advertised to be..went on fine, look good. But that is not the reason for this email....ordered online...walked away from the computer for a while....order already shipped....arrived in very timely manner....packaging was over the top...enough staples in the card board to test the springs in my truck...impressive follow up. In short, the only way this transaction could have been better is to have product be free. And this was just a couple of pair of mud flaps, Kudos to etrailers...would not hesitate to order again or recommend. Thanks!
Bert
3/5/2012
Great fit, finish seems very good. Video directions were excellent.
Christopher
3/5/2012
eTrailer was great to do business with. I ordered several items, 2 fenders, toungue jack, various lights and reflectors, etc and all were in stock and shipped out the same day! When I received them they were packaged well so nothing was damaged, not even the fenders, which I was concerned about. In the future I won't hesitate to business with them again.
David
3/5/2012
I think that e trailer does an excellent job with communicating information in a prompt and friendly way. I also thought they were one of the best on line retailers. I felt like someone at e trailer was actually interested in my purchase and was going to make every effort to get it to me quickly. I did receive my items quickly and they were exactly what I had ordered. I feel confident in recommending e trailer to my friends. Thanks for a great job.
Doreen
3/5/2012
I had been researching hitch mount bike racks for some time. I wanted the flexibility to use it on my truck as well as my wifes SUV. etrailer.com came up on my Google search and it brought me to the product I purchased. The website has a pretty user-friendly layout. Simple checkout process as well. The great experience was when I called in and spoke to a customer service rep to cancel my order because I still hadn't made up my mind. She was so polite and told her to call if I had any questions she could answer to make my decision easier. She even sent me a follow up email with her direct line and extension. When I called back to re-order unfortunately she wasn't available, however another representative got the order taken care of and its already shipped and I just placed the order on Sunday! Overall great experience with etrailer.com and team.
J.d.
3/5/2012
I like the Rola Swinging Cargo Carrier which I received without any shipping charges. The installation instructions were easily to follow and everything works including the tail lights. It will make camping/traveling a lot more pleasant having room to sleep in our vehicle without having to transfer everything into the front seats at night. I also like the email updates on shipping progress.
James
3/5/2012
Absolutely easy and friendly ordering. eTrailer even upgraded my shipping without asking and at no charge!
Michael
3/5/2012
Great company i will recommend them to everyone. shipping was fast, and all the parts fit perfectly. my trailer works like new . Thanks.
Sean
3/5/2012
One of the easiest websites to navigate. Quick delivery and items were discribed perfectly.
Tom
3/5/2012
Excellent. Placed my order on a Saturday and 5 hours later was informed that it had shipped!! Cant beat that for service.
Trevor
3/5/2012
Literally took about 10 minutes. The video was great. I just watched the video. Went in the garage and installed the trailer brake.I wish every e-commerce site understood customer needs like you guys do.
Christopher
3/4/2012
etrailer.com met or exceeded all of my expectations. The hitch I ordered was in stock and shipped the same day as ordered. I received notification of shipment and was informed that my shipment would arrive ahead of schedule. The websites package tracking software was very easy and intuitive to use The hitch arrived in three days 4 days ahead of schedule and was even delivered into my garage by the delivery man. The packaging as well as the hitch was undamaged. As advertised, installation was quick and I am very satisfied with the appearance and function. I would not hesitate to recommend etrailer.com to anyone.
Glenn
3/4/2012
Etrailer was excellent to work w/ and the shipping was excellent also.
I bought a Hidden Hitch Trailer Hitch which was very easy to install and took about a half-hours time. The hitch was exactly as described I also bought a Thule 970XT bike rack which was a piece of cake to get assembled too. All in all a graet shopping experience.
Leonard
3/4/2012
Great service and fast in stock shipping.
Peter
3/4/2012
Everything was as advertised. Great experience.
Ralph
3/4/2012
The service was top notch, The service person was very helpful.
Carrol J
3/3/2012
Amazing level of service.
Doug
3/3/2012
Fast shipping, even late fridays and weekends. I would recommend to anyone. Good prices as well. Good Job etrailer.
Jim
3/3/2012
Equinox 2011 installation of hitch and wiring. The trailer and wiring was of good quality. It took me about 2 hours to install the hitch and wiring by myself. The video was great help in picturing the installation process, be sure you look at it before you begin the installation. I would purchase and install the hitch and wiring again. I didn’t need a lift, I drove the Equinox on some ramps for clearence and I didn’t drop the exhaust, although, if I did, it would have provided more room to get the bolts in the frame. Over all it was a great experience.
Kraig
3/3/2012
Fast shipping products arrived just as ordered.
Kyle
3/3/2012
Excellent service, and fast shipping. Product exactly as described online.
Larry
3/3/2012
Communication is Excellent and already received confirmation that order has been shipped. Found everything I was looking for and prices were extremely competitive. Thanks!
Robert
3/3/2012
etrailer is outstanding! Fast service and the price is good. I have purchased 3 hitches, a bike rack, and a cargo carrier over the years from etrailer and have been quite satisfied every time.
Steve
3/3/2012
You guys are awesome! I needed my harness before the weekend and ordered on Wednesday night and it was here on Friday. Plugged right in to factory wiring with no splicing. Thanks for the great service!
Steven
3/3/2012
I received my item in couple of days and was able to install the same day.I was very impressed with the speed and service. I will use you site again.
William
3/3/2012
A realy fast and flawless transaction.Shipping was fast and items were packed very well.This will be my company of choice when I need any trailer parts etc.
Alfred
3/2/2012
Great fast service!!!
Alvaro
3/2/2012
Thanks! I Love eTrailer. And I'll tell everyone I know how great you are to do business with!
Bill
3/2/2012
I got my order fast and very please with the order.
Candie
3/2/2012
Wow, my new hitch arrived before the promise date. All the hardware needed and instructions were included. The directions were extremely easy to follow and installation was an absolute breeze. Difficulty level was listed as Moderate and the time for a professional installer was listed as 30 minutes. I'm not a professional, but found it fairly easy and was done in 40 minutes, and most of the extra 10 minutes was looking for a half inch drill bit : This is a great product and the install was a snap.
Clifford
3/2/2012
Very fast service. I ordered the hitch online. Within an hour I received an email letting me know that it had already been shipped with upgraded delivery at no charge. I received it 2 days later.
Darren
3/2/2012
eTrailer communicated very well and the shipment came on time and as advertised.
Gary L
3/2/2012
Great service! Fast, fast shipping. Good prices. Thats what a good business is all about. Thanks!
Linda
3/2/2012
Super fast shipping-looks like it is all there and can't wait to install.
Mark
3/2/2012
This is the second time I've ordered from etrailer and both of my experiences have been great! They have great prices,and the orders are received in a timely manner.Keep up the great work!
Neil
3/2/2012
This is one of the best store fronts in their industry. Finding my trailer hitch was easy and the ability to compare different manufacturers made it a pleasure to shop. Pricing was comparable and the check out page a pleasure to use. Shipping was in their free shipping bracket Yes, I will purchase again and I will recommend etrailer.com to friends and family.
Richard
3/2/2012
So far I am impressed with the speedy check out process. I already received my order number. As long as the product is shipped and delivered in a timely manner I will continue to do business with and recommend Etrailer to others. Thanks Etrailer.
Robert
3/2/2012
Tire arrived promptly and as advertised.
Robert
3/2/2012
Just ordered 2 replacement license tag brackets and I am definitely impressed with the service. I received a notification when my order was placed and when it shipped. They even provided a tracking number. Fortunately I didn't need it as my order arrived in just 2 days complete and error free. Outstanding work!
Rusty
3/2/2012
Love my roof racks. Great looking and easy to install. Just what I was looking for. Quick delivery, and well packed. There were no pictures of the racks installed so I sent some.
William
3/2/2012
I called for information, not to buy. I made that clear at the outset to the lady to whom I spoke. I asked questions about product after product. I did not keep track of the time, but it was at the very least a half hour and much more likely significantly upward of that. By this time I had already talked to several dealers, but none of them were as forthcoming with information as she. Through her information I looked at all the products that interested me, but I decided that because she was so helpful, I would buy from her. I did not get her when I called, but another representative, was also wonderful. You should be given an award.
Alice
3/1/2012
As usual, great service and fast shipping.
Brad
3/1/2012
My experience with your company was great. I did a lot of research and found your products to be priced lower then most others. And when you add the free shipping I saved even more. Your staff was quick to let me know my order was received and was even shipped the same day I ordered. Was nice to receive another email to let me know it shipped as well as providing tracking information. Well done.
Christopher
3/1/2012
Just ordered my item, so far everyone has been helpful and friendly.
Diane
3/1/2012
The product shipped quickly, arrived in good shape, was exactly what I ordered, and I was able to track the progress of the shipment. Overall, a good experience.
Don
3/1/2012
Very happy with product, company and delivery. Thank you very much!
Flavio
3/1/2012
I have ordered many items and always have had a good experience. There is nothing they don't have.
Gary
3/1/2012
Knowledgable staff, they were great to work with when ordering parts. Shipping was fast. Parts left the warehouse the same day! Could not have asked for better service.
Jerry
3/1/2012
This is my third hitch purchased from etrailer. The applications, in all three fit very well and I would buy another for my next vehicle.
Jim
3/1/2012
Thanks for the prompt order confirmation. I really appreciate exceptional
service. :-)
Kenneth
3/1/2012
One of the easiest installions I ever did. I thought I was going to hire this install to a mechanic, but it was easy. It did not take long. Thank you etrailer.
Larry
3/1/2012
Best Price, excellent inventory, Flawless communication!
Peter
3/1/2012
As an internet sales manager, when I shop online, I Always use Google as my search engine. Your company was at the top of the list. I also like the little instructional video clips. I have ETrailer saved in my favorites. Keep up the good work. I'll be back !! Thanks!!
Richard
3/1/2012
First time buyer- I had a special issue with replacement parts and the representative solved my problem after just one call, after several calls with a big Camping and RV chain store. Great Job!
Richard
3/1/2012
Hitch arrived on time. in good shape and fit perfit. on my 2007 4Runner.
Robert
3/1/2012
You have a nice selection of parts and easy to look up. I like how you make sure it's the right part that Im ordering for my application.
Roger
3/1/2012
I ordered a part for regular delivery, but it was here the next day! wow! when does that ever happen? Awesome.
Bill
2/29/2012
Very easy to install once you realize your Zebart coated Truck has plugs in the holes you need and you did not see them first look. Thanks
Carl
2/29/2012
Awesome price, product and customer support. My hitch and wiring harness was received two days after order was placed. Thanks guys!
Daniel
2/29/2012
The way shopping on the Internet should be! Great products, easy installation, and lightning fast shipping!! Two thumbs way up!
Eric
2/29/2012
Your rep was very quick to advise me what I needed for my conversion. She was very efficient getting the product ordered and shipped. Same day was great!!!!
Greg
2/29/2012
Excellent service and quick shipping!
Jason
2/29/2012
Needed base rails for my fifth-wheel hitch. I wasn't sure which ones I needed for my truck. First time ordering from etrailer so I wasn't sure what to expect. Called the 800# and a sweet young Lady answered the phone. I could tell right away that she was not only sweet but very knowledgeable. She helped me with everything I needed to order and was very courteous.I would truly recommend etrailer. I will definitely be ordering again. Thank you etrailer.
Mike
2/29/2012
Very nice help, fast delivery thanks.
Robert
2/29/2012
You guys are good! Product tracking and customer notification is OUTSTANDING. Thanks and keep up the great work…
Robert
2/29/2012
This my second time ordering from retailer. First time was more than satisfactory. My second order was placed at 11pm online and was shipped by 10am the following, but etrailer upgraded me to priority 3-5 days day shipping at no charge…I will order all mythe future towing accessories from etrailer based on customer service alone, you would be foolish not to do the same. Thanks Etrailer!
Tyler
2/29/2012
Ordering parts was very easy, and I was kept informed of the progress of my order. Very pleased and will be doing more buisness in the future.
Blaine
2/28/2012
Excellent shopping experience. Customer service is definitely their priority. I will definitely be back for future purchases.
Eric
2/28/2012
You don't need to help me. I just wanted to say thank you. Everything arrived in great shape, the hitch fit perfectly, and the response that I got about my question of needing additional wiring I didn't that was in less than 24 hours started me in the direction of ordering from you. I am glad that I did. I'm sure you get your share of gripes I hope that you know that you have a happy customer here. I will tell others about you. Thanks again.
George
2/28/2012
Great job, excellent experience, shipment same day. I'll be back.
John
2/28/2012
I've ordered four times over several years and have always had an excellent experience with etrailer. They keep you informed better than any etailer I've ever used in any industry. When it comes to trailer needs, this is where I shop and will continue.
John
2/28/2012
I couldn't get over how easy it was to do the hitch installation with no assistance or help. GREAT PRODUCT!
Ken
2/28/2012
Ordered a hitch Sunday night, had it sitting on the doorsteps tuesday evening and had my shipping upgraded for free without me even asking for it. Couldn't be happier right now.
Nick
2/28/2012
There were no problems. Communication was great.
Robert
2/28/2012
Pleased with the service we received. Had the best price and shipping. Would be glad to do business in the future.
Terry
2/28/2012
What a Great Staff and Company!!! Your rep was as helpful as can be. What an asset. The unit was shipped and arrived before I expected. I installed it in an hour and I was on my way. I forgot to print out a receipt so I called and talked to another rep. He was so helpful and quickly E-Mailed the receipt to me. What a staff this company has. I will definitely do business again with this company mainly due to the wonderful staff I have encountered. Thanks.
Vito
2/28/2012
I searched a long time for the best price for my 5th Wheel Hitch and etrailer.com had everyone beat. I ordered on a Sunday and didnt expect to hear anything until the next business day, however to my surprise I had an acknowledgement from a real person AND they shipped my hitch the very next day via express shipping. I am very pleased with their service and personal touch! Thanks!
Benjamin
2/27/2012
Great communication after placing order. Web site was extremely easy to use.
David
2/27/2012
Thanks for the great support thru the ordering process as I was not 100% sure on all I needed out of the gate...and for letting me know it shipped today!
David
2/27/2012
Excellent service and knowledgable support!
Dennis
2/27/2012
I have shopped with etrailer before with great results and pricing. That is why I returned to order again. They have all your trailer and towing needs. I would recommend etrailer to anyone.
Glenn
2/27/2012
I think this was easy to find exactly what I was looking for,great price great service.
John
2/27/2012
Etrailer.com provided me with great products and fantastic service. I received several confirming emails regarding my order within 24 hours even though I ordered on a Sunday and the next day was a legal holiday. When the delivery was delayed they help me discover that I had transposed two numbers on my zip code and immediately fixed the problem with UPS. The products were then delivered the next business day. I am thrilled with this level of service and the products look terrific. I highly recommend etrailer.com.
Kent
2/27/2012
All that comes to mind is WOW!! Great customer service over the phone and and followed thru with the efficiency of a professional. Will definitely contact you again in the future. Thanks so much.
Lisa
2/27/2012
Excellent service as usual, ordered on the 23rd and arrived today…
Michael
2/27/2012
Great customer service and quick shipping. Thanks for all the help.
Michael
2/27/2012
Great Service and I will let my friends know of your company. Good job and thanks!
Michael
2/27/2012
Excellent selection and excellent customer service that completely exceeds expectations.
Patrick
2/27/2012
These guys must be supercharged! Placed an online order late this morning, received an e-mail early afternoon that product was in stock and waiting pickup by the transport service. Got an e-mail this afternoon for shipping notice and tracking information. Every e-mail had the name, phone number, and e-mail for a REAL person. Their feedback page asks, What can we do to improve? Let check my list...they have great products, economical prices, and same day shipping. I have a personal agent to contact if I have any questions or concerns... I guess the only way to improve is to ship the product before I order it? Great experience, thanks guys.
Randy
2/27/2012
Etrailer is right on...fast shipping, right parts and absolutely the best prices. They are now my go to company for all my trailer needs. Thank you etrailer for being a company one can depend on.
Samuel
2/27/2012
Fantastic! We ordered the trailer hitch and had it the next day. My husband and I watched the how to video on youtube which made the installation very easy. My husband had the hitch on in less than 20 minutes. The wiring took about 30 minutes.
Diana
2/26/2012
I Just to let you know how pleased I am with your product. The electric controller and wiring harness for my Dodge truck was so easy to install and works perfect hauling our fifth wheel horse trailer!! Thank you.
Donald
2/26/2012
Great experience and fast shipping. I will buy my trailer needs here.
Gary
2/26/2012
The right part at the right price and good service!
K R
2/26/2012
Good selection, price and delivery.
Lester
2/26/2012
Very fast response to my order.
Zeb
2/26/2012
Fast shipment, Great product.
Alex
2/25/2012
Very easy to order and fast delivery. The hitch was easy to install and very good quality.
Andy
2/25/2012
Thank you so much for your outstanding customer service, patience and pleasant experience. There is nothing worse than calling a company about their products and them not knowing anymore than I do about the products. I can tell that this comes from the top down and Etrailer will always have my business and I will refer everyone as well. Once again thank you very much.
Brian
2/25/2012
I am so happy i took the time to look at ur web page .my order was shipped and receved a day ahead of time . Parts was an easy bolt on and hookup of brake assembly kit .top quality parts for very reasonable prices. When I called for answers jen from there was very helpful and did a great job in taking my order. Thanks
Gary
2/25/2012
Very nice job fast!
Jim
2/25/2012
Your after sales follow up is second to none. Any trailer products I purchase in the future will be from e trailer, a very good experience. Thanks.
Kelly
2/25/2012
I was very impressed with your service and the helpfulness of your rep. Excellent.
Peter
2/25/2012
Excellent customer service, the associate was extraordinary helpful with my questions.
Ricardo
2/25/2012
I give A+ for everything from ordering to receiving my item. thank you very much.
Willard
2/25/2012
I am very pleased with the help I have gotten from your personel and I am very pleased with the pricing on the items I have order. Also your web site on beng able to track my orders is very nice.
William
2/25/2012
I couldn't be happier so far with your customer service. After receiving an order confirmation email, I received two followup emails - one confirming all items were shipped and a second letting me know the shipping level had been upgraded to express. I looked locally for a product that was competitively priced, but have to say you not only beat all local prices by a wide margin, I will have it sooner than I would have if I ordered locally. Thank you!
Aaron
2/24/2012
Etrailer is a great company with which to do business. Everyone I have talked to and asked questions from have been extremely gracious. Their website is topnotch for technical information and they respond to individual questions. They also have a price matching policy, so I would recommend that you buy from them if possible. I have not had any problems with any purchases but would bet that they would be most accomadating if you did. Fast shipping too.
Bennie
2/24/2012
I would like to take this time to thank etrailer staff members for the excellent job they did in delivering a trailer hitch and accessories that I ordered. Within a couple of hours after ordering I was contacted through email by two different people about my order. The first was a notification that my order had been processed and shipped, and the second notified me that my order had been given special priority and was upgraded to 3 to 5 day express shipping at no additional cost to me, and was surprised when I received the package sooner then that. To order something late Tuesday evening and receive it on a Thursday just in time for the weekend is awesome. With that type of service etrailer is the place I will be using for all of my trailer needs
Charles
2/24/2012
Ordered a dirt bike trailer from here. Fast shipping, great communication, and I will definitely do buisness here again. Thank You.
Corey
2/24/2012
Customer service is great. Ask a question and get a prompt answer. Also noted in my last shipment that the cartons were heavy duty and items properly packed.
Ed
2/24/2012
Fantastic!Ordered at 5:02 on Thursday,received tire on rim ready to mount at 3:00 Friday.In my 67 years I have never got this good of service on a mail order-on line order.Thanks!
Eldon
2/24/2012
Had exactly what I was looking for. Found the T-harness wiring. ordered it and it took all of 5 minutes. Thanks ETRAILER.
Eric
2/24/2012
I got a person on the phone right a way and they knew right what I asked for and with about ten minutes after my order I got two emails confirming order and that the order was pulled and ready to be shipped with tracking number. That is awesome!! I will call again if I need to order any items that may have.
Erik
2/24/2012
WOW!!!! Ordered the Pro Series 5th wheel hitch on 2/20/2012. It arrived at my home on 2/24/2012 and I had it installed in a matter of one hour after arrival. I used exsisting rails already mounted in truck but I can't believe how fast this company processed my order! This is the kind of service that we wish every retail business would provide when we shop. Did I mention that this great delivery was FREE! My thanks to the shipping department and the rest of the crew at etrailer. I will be sure and recommend your company to ANY one that is looking for trailer and towing supplies. Again, a great big THANK YOU from this customer!
Fred
2/24/2012
This is our second or third order with e-trailer. Service and products have been terrific. We would highly recommend this site for all your towing needs.
James
2/24/2012
Excellent service, fast response time, always seem to have what they show on hand. I have been on too many websites that show you something they sell, once they have your money they tell you it is back ordered, not with etrailer. Very happy with the service I will use them again in a heartbeat.
Jason
2/24/2012
I was extremely pleased with the customer service from etrailer. They answered my question regarding the hitch for my vehicle immediately, and when I ordered it, they gave me a free upgrade to faster shipping.
Joel
2/24/2012
Your sales rep, was exceptional to deal with. His patience and knowledge was certainly appreciated. I will have no problem recommending etrailer to my friends which I've already done. My shipment arrived on-time and complete. Thanks for the great service.
John Kurt
2/24/2012
Very good service.
Keith
2/24/2012
You guys are great! And what a terrific website! It's very easy to use, and doesn't waste my time.
Keith
2/24/2012
I think you have a great company&great employees, fast service.
Kenneth
2/24/2012
Super fast shipping! Awesome products. I got an e-mail every step of the way from processing to delivery. Highly recommend over and over.
Matthew
2/24/2012
Excellent transaction, super fast shipping from Missouri to Virginia and great communication.
Max
2/24/2012
Etrailer has great products at really great prices. I just installed a hidden hitch and wiring harness that I recieved yesterday on my Frontier and everything went together just like it should. They keep you updated on the status of your order which is important to me and they have great customer service. I'm looking for new tires and wheels for my boat trailer now and it looks like I'll be getting them from etrailer.
Richard
2/24/2012
Excellent service and pricing!
Robert
2/24/2012
I was impressed with how quickly my items were shipped. I also received a free upgrade from standard shipping to Express. Very good service. I look forward to receiving the items.
Sam
2/24/2012
The website was easy to negotiate and the prices are great. They upgraded my free shipping and I got my hitch in 3 days. I would recommend E-trailer to anyone.
Scott
2/24/2012
I was pleased with the speed of shipment.
Sharon
2/24/2012
Excellent experience. I ordered on Monday got it on Wednesday. Will be back for future purchaces.
Danny
2/23/2012
Found what we needed on your web site and the price was great, no extra shipping cost and it shipped the next day, delivered two days later! I can't be more happy.
Denise
2/23/2012
Very accommodating in shipping my order to an lower 48 address. Also, the staff member was knowledgable in the correct tire rim model that I was ordering.
Dick
2/23/2012
Very good company to deal with. Solved my problems with a long ball mount for my Jeep, did not even know they made a longer version. They are very knowledgeable with quick service, at my door in Pa. in three days. Thank You.
Jack
2/23/2012
Thanks. You guys do a great job of keeping the customer in the loop. Keep
up the great work.
Joshua
2/23/2012
I think consumers of cargo/towing equipment are satisfied morally, practically, and with precision by a communicative web site, vast video collections, descriptions, reviews, that are not ever boring. I spent more time than I should looking for the perfect rack as it was all very interesting with the links available for comparison review, etc. this is the best way to get value, info service.Definitely the place to research and buy anything related to adding towing or cargo capacity to a vehicle. Now I feel like a virtual member of the Etrailer Club.
I just wonder if you tire of all the work in producing the E trailer content or if you ever have time to enjoy the products you sell.
Louis
2/23/2012
Excellent communication and a very attractive shipping special to Canada. Pretty clear website to navigate.
Marvin
2/23/2012
Great service and prices easy to navigate website No hassle checkout Reasonable Shipping fee to Canada fast delivery with USPS. Well done!
Michael
2/23/2012
Order process was fast. Product was as pictured and I would order again from E Trailer. Great service. They also have excellant tracking of your shipment. In fact it arrived a day earlier.
Michael
2/23/2012
Very informative when ordering parts, Quik shipping.
Rob
2/23/2012
The ratchet straps were shipped to me very quickly and were packaged very well. They appear to be a quality product.
Robert
2/23/2012
Think? it is hard to think that in 2 hours from the time i order you have e-mailed that my shipment was on the way to me. This is the best experience I have had in ordering over the internet. Thank you
Robert
2/23/2012
Very good / timely service! Thx a lot.
Andrew
2/22/2012
I appreciate the help I got when I called in. I was looking for a wiring harness for a trailer brake controller. After explaining what I had and what i wanted, I was given the part number to what I needed. Thanks for the help!
Chad
2/22/2012
Excellent customer service! I buy online frequently and etrailer is, by far, the best website. Your mini-videos are packed full of information that actually show dimensions and use of the product. As a customer, this helps me in determining if I'm purchasing the right product the first time!!! Thank you. I will do business again with etrailer.com
Curtis
2/22/2012
There need to be more merchants like these guys! My order was shipped before the expected ship date and was even upgraded to a higher level of shipping at NO extra cost. I'm a satisfied customer. If I can find it here, I'll buy it here!
Dan
2/22/2012
Fast Service. My son recommended them to me.
Dennis
2/22/2012
Ordered on the 20th received on the 22nd, now that is service. The ball mount is solid, looks and works great. Well worth the cost. THANKS e-trailer
Giles
2/22/2012
It's been a lot of years since I run into people willing to work and help people with sonsumer products, I want to personally thank the rep for her help and also she did exactly what she said she would do, expedite my order, and email me when she had it worked. Thanks again.
Herschel
2/22/2012
Due to a rear-end collision, I needed to replace the trailer hitch that was purchased from etrailer.com back in 2010. The experience was just as good this time and my hitch arrived three days after my order. I didn't hesitate to return to etrailer.com and will come back for any future towing and cargo needs.
Jeff
2/22/2012
I want to thank all of you involved in this shipment. I received it earlier than expected and installation was a breeze.
Kyle
2/22/2012
Exceptionally fast response and good prices!
Robert
2/22/2012
Good service , plesent person on phone, order shipped fast.
Charles
2/21/2012
I am very impressed with the prices and selection available, the web site was easy to use and the installation videos were very helpful. shipping was fast, here in under 5 days, when alot of other sites didn't even offer shipping to canada. I will use etrailer.com again and I tell everyone about it.
Chris
2/21/2012
Far out when it comes to customer service. Most friendly and knowledgeable. Willing to sit down with you until all your concerns are answered. Definitely saves everybody the problem and hassle entailed in returning items. Everything was clarified as to what the product is, any foreseen problem with it and every detail that could be a cause for returning the item. At the end it gives you a better idea that what youre buying is the right product that you expect it to be.
Emmanuel
2/21/2012
I love shopping at and with etrailer!
Frank
2/21/2012
The etrailer.com website was very easy to navigate and the instructional videos are great as well. The checkout process was very simple and secure. I received an acknowledgement via e-mail immediately after placing my order. I also received tracking information within the next hour. I will not receive the equipment for a couple more days, but so far so good. I would recommend to anyone!
Jon
2/21/2012
I have to say that this is not only the best selection and value of trailer related merchandise, but the people and the service are THE BEST also. THANK YOU.
Please keep up the great work.
P.s. I am a web engineer and have designed several online web parts stores, so I know of what I speak.
Joseph
2/21/2012
Excellent service, very fast and excellent info on installing the products. I don't know how you could doing anything to improve!!
Paul
2/21/2012
The selection and pricing are great compared to other websites. I will be purchasing from you again in the near future.
Tim
2/21/2012
I was deeply impressed with the speed and efficiency my order was processed with.
Troy
2/21/2012
Thanks for following up with the order. Everything arrive in good order and in fact has already bee installed on the truck. My 17 year old son and I installed the hitch in about an hour. My son doing the bulk of the work. The ease of installation was facilitated by watching the installation video on the web site. The videos are a very useful tool. I would highly recommend etrailer to anyone.
David
2/20/2012
Tremendous site, tremendous service! I also have an e-commerce business & my experience with etrailor was a Great one!
Don
2/20/2012
The service is excellent and your rep was a huge help in helping me find what I needed. I would definetly order again and again. Thanks for all your help.
Harold
2/20/2012
Perfect fit! Easy shopping, informed shipping, useful instructional link, prompt delivery, and installation went well.
Jeff
2/20/2012
This Site is easy to use. I quickly found what I was looking for and received prompt shipment.
John
2/20/2012
Great product!
Marcos
2/20/2012
etrailer web site made it easy to find the right hitch and wiring for my car. They also had videos that showed what needed to be done to install the products on my car this was very helpful. They were very prompt in sending an email stating that my order had been received and again when it was shipped and this was all done in one day on a Sunday and I ordered late PST. I will definitely buy from them again, in fact I have already chosen my next purchase from them.
Norman
2/20/2012
Great service....don't change a thing!
Ralph
2/20/2012
Thank you for the great service and delivery!!! You can rest assured that if I ever need any additional products that you sell, I will use your company. I have also told friends of mine how great you are to work with and what great customer service you provided to me!!! Thanks again for a very positive experience with your company!!!
Ralph
2/20/2012
Prompt shipping for free and hitch was installed in 30 minutes, fit like a glove.
Terrence
2/20/2012
Great job etrailer.com. I recieved my order in less than a week,can't wait to get it hooked up.I'll let you know how that goes.
Warren E.
2/20/2012
Great selection of products. Everything was very organized in each section. Also the email confirming that my order was placed was very nice.
Andrew
2/19/2012
Ordered the hitch on a Friday and had it by the middle of the next week. I also found the installation video for my specific make/model to be extremely useful. Very prompt and efficient service.
Elliott
2/19/2012
Good price on things that were ordered. Easy website to use. Very fast service!!!
Harold
2/19/2012
It was a good deal, It works just as expected, and I'm glad I bought it from etrailer. I have before and after pictures of the installation Id be happy to share.
James
2/19/2012
I had a great experience with etrailer. My order shipped just hours after i ordered it and i was kept up to date with my order the whole time. thank you.
Jarred
2/19/2012
Awesome place! Best customer service I've seen in a very long time!
Jonathan
2/19/2012
Decide to give a try buying snow chains from etrailer.com.I was amazed from the speed my order was fulfilled.Less than 2 hours latter the order was shipped. Received package on time.Well done! Yes, will recommend to friend.
Metodi
2/19/2012
Very Impressive! Ordered on a Sunday and expected to have our order shipped sometime on Monday or Tuesday. Then wait another week for delivery. I shop online for alot of things I used to have to drive around town looking for a fair price.Etrailer shipped early and upgraded my shipping for free. Thank You etrailer, I WILL recommend you to all my friends.
Robert L
2/19/2012
I really liked the layout of the web site. Not a lot of useless fluff, just information. I especially liked the compare feature where I was able to several similar items and compare features. This allowed me to evaluate side-by-side each of the items of interest and that which was most applicable.
Stephen
2/19/2012
The website is great. It is very clear and easy to use. I have added it to my favorites and will be buying more.
Steve
2/19/2012
Your website was more informative than the others I visited, you really go the extra mile. I appreciate the shipping upgrade. Was very surprised to get my tires and wheels so soon. They were exactly as described, and exactly what I wanted. Thanks!
Terry
2/19/2012
I am extremely pleased with my etrailer purchase. My order was processed and out the door in hours and arrived ahead of schedule. The online video made installation a breeze, saving me hundreds over having a shop install my hitch. Thanks so much!
William
2/19/2012
Perfect fit and easy installation with clear instructions for my 2012 Hyundai Tucson. Excellent quality products at a great price. What else could you possibly want? Thanks folks! I'll definitely be back.
Bruce
2/18/2012
Awesome hitch, it fit perfectly. The price was good and the shipping time was very quick. I would use etrailer again!
Ethan
2/18/2012
Thanks ..got the mud flaps ..there awsome ..will put them on today..thanks for the fast shipping.
Frank
2/18/2012
Your product worked great. It took less than 30 minutes to install. Product and customer service deserves all five stars. It was a pleasure dealing with your company. Thank you.
Robert
2/18/2012
Great products, great prices, quick shipping & excellent communication. Will buy again in the future. Have recommended etrailer to all my friends.
Robert M
2/18/2012
Service was top notch. Shipped within 4 hours of purchase with free shipping upgrade. Great company!
Ryan
2/18/2012
Just purchaed my second hitch from eTrailer. Customer Support rep.was EXTREMELY helpful and courteous. Shipping is fast too, and was free. My highest compliments & recommendation.
Stephen
2/18/2012
Wow! You people are amazing! Not only did you upgrade my shipping thank you very much but it arrived yesterday! This means we'll be able to install the receiver this weekend. The receiver itself is exactly what we need and appears to be very well made. You can be sure when we need anything else related to towing, we will be back to your site. Thanks again!
Elizabeth
2/17/2012
Dealing with Etrailer was fast and easy from the start. From trying to find what parts I needed, to the tech explaining how they work, to the ordering and fast shipping. What a great experience and a great company! Oh, the price was the best I found also.
James
2/17/2012
Fast delivery and easy wed site. Thank you.
Johnathan
2/17/2012
Thank you for the fast response, great service and the upgraded shipping! I am looking forward to having my hitch installed so I can finally tow what I need. You're site was very helpful, thanks again!
Robert
2/17/2012
Nice selection of trailer tires. Easy selection process, and got the tires in quick order. They look goodwill know more after Ive used them.
Rod
2/17/2012
As I wrote yesterday the service was wonderful with quick and helpful web site service and shipping. My brother and I put the hitch on my 2007 Ford 500 today. The video showing the process was very helpful and the printed directions made sure we used the correct bolts and washers. It took about 60 to 90 minutes as we stopped to talk a little. Everything fit well went in beautifully. I am pleased with my shopping experience and the product. I have recommended it to my father.
Rusty
2/17/2012
I went to check on the shipping this morning, and while online, the doorbell
rang and when I opened it, I found a large box on my door step. That was at
10:45 am, my time. It's now about 30 minutes later and I've already installed the hitch. I didn't have to remove anything, except the old tow hook, not even drop the muffler. It slid right in and bolted right up. Next time, you could make it a little harder, ok? This went way too easy and I'll definitely recommend you to anyone I know needing a new hitch. Thanks !!!!!
Steve
2/17/2012
Very fast shipping.. Good equality stuff!.
Valerie
2/17/2012
Fast and friendly.
Walter
2/17/2012
Thank you very much guys.Very happy for great service. Fast shipping,your product works perfect with my truck. Thank you….
Gregorio
2/16/2012
Good people to deal with, fast shipping.
John
2/16/2012
Thank you for an easy, affordable and excellent purchase experience! In a world where it is increasingly difficult to get intelligent information, your rep knew everything I needed and was 100% knowledgable. A very positive experience I can assure you!
Jon
2/16/2012
Your rep is great. lots of time with getting just what I needed for my trailer. I'll be back!
Kerry
2/16/2012
Thanks for the shipping upgrade. It's nice (and rare these days) to see a retailer taking care of their customers like that. I'll definitely buy from you guys again if I find myself needing more trailering supplies! I wish I would have discovered etrailer.com sooner!
Larry
2/16/2012
This is the first time in many years that I have dealt with a company that is competant, and have the excellent employees. They were very polite and knew their jobs, unlike many companies that employ people that only want to get rid of you. If you know what I mean. The help I received was great. I was actually taught a few things that were very important to the project I had going with the carrier on my truck. Wiithout them, I would probably lost the wheel chair I intend to transport, by purchasing the wrong part. It was very pleasant to talk to and deal with others in your company. Thank you again, and keep up the great work.
Norman
2/16/2012
Perfect fit, good price, no shipping , two day service, what more can you ask for.
William S.
2/16/2012
Promp communication during processing including shipping notification. Excellent tracking feature. Great prices and selection.
Bruce
2/15/2012
Wow, you sure shipped the order out fast! Thanks. Convincing me to purchase was the step-by-step installation instructions. Thank you again, I know I will be very pleased with the product.
Charles
2/15/2012
I ordered these stabilzer jacks 2-13 -12. got them 2-15- then installed same day on my tear camper ,wow great service they look and work great. Like them. I wish I could send pic of how nice they worked out on the tear. Thanks for great service.
Glenn
2/15/2012
I have ordered before and had good response and fast shipping.
James
2/15/2012
Your rep was outstanding, in assiting me she helped me find the required items and get the best price. Thank you very much.
Joe
2/15/2012
Awesome service and product! I cannot thank you enough for expediting the brake kit to me so that I can get back on the road.
Ken
2/15/2012
This is my third or fourth purchase from Etrailer. I can say there product knowledge has been strong. Concern that I am buying the is obvious. Delivery is FAST....What more could you want? I recommend them often.
Mike
2/15/2012
Great transaction, upgraded the already free shipping from standard 5-9 day to expedite 3-5 day without us even asking. I highly recommend this company, Quality product, best price out there, very well packed, quick ship, what more could you ask for? Thanks for a great E experience!
Paula
2/15/2012
The shipment was well packaged and arrived as promised.
Reynold
2/15/2012
I have made purchases 3 different times over the past couple years. The prices are competitive and always plenty in stock. This is probably one of the best sites I buy from.
Robert
2/15/2012
The hitch for the Yaris came within days, found it on the porch and put it on in about an hour. Going to Utah this Friday to go mountainbiking!! Thanks for a great purchase expierence!
Robert
2/15/2012
Purchased the Tekonsha P3 along with the LR4 specific harness. Product arrived early & got in installed easily & quickly. The videos on the site certainly helped out, as I'd never installed a brake controller. It was a snap, especially having the OEM harness. Took all of about 15 minutes to wire it up and install the mounting bracket. Couldn't be more pleased with the great price & great product. I'll definitely look to trailer.com for my future towing related needs.
Stuart
2/15/2012
This is the second time I have ordered from etrailer.com and the service was excellent both times. I would definitely recommend etrailer to anyone.
David
2/14/2012
I am very happy w/ my order. It shipped quickly and arrived much sooner than expected. The product appears to be in excellent condition.
Edward
2/14/2012
I was quite impressed with your customer service when I ordered before.
It's refreshing in this day and age to have that kind of attention to detail. I bet you and your fellow employees are proud to work at a company like etrailer! Great job!
Jack
2/14/2012
I could not believe how quick I received my order! Impressive!
James
2/14/2012
Very pleasant experience. Will certainly buy from you again. Customer service is outstanding!!
Judith
2/14/2012
Wow fast service, quick free shipping, received what was ordered. Top notch company.
Kenneth
2/14/2012
Amazing ease of use on the website, processing and shipping were a breeze. They upgraded my shipping without asking, which is pretty sweet.
Lukas
2/14/2012
Thank you so much for your help. Your commitment to the matter means a great deal to me and I look forward to doing business with you again.
Matthew
2/14/2012
I was very happy with the customer service that I recieved and the kindness from the person whom handled my request. As a service manager of a very large company I know how important it is to keep a good customer relationship for furture business. Your company has done just that I will return my business and promote your company to others. Great Job!
Walter
2/14/2012
Thanks for the update and fast shipping. The website was very easy to use. I like how the price advertised was the price I paid. I am very happy with professionalism of your company and will recommend you all to anyone. Thanks!
William
2/14/2012
Great shopping experience, would recommend to anybody looking for trailer hitch and accessories.
Alfredo
2/13/2012
Good selection and Great Service.
Andy
2/13/2012
What a great online shopping experience. Not only was the price of the hitch less than other online sites, I received notice that my hitch had shipped within an hour and a half of placing the order.
Bill
2/13/2012
Etrailer has an excellent customer support. My question was answered in time through email, and the order was processed smoothly and fast. The information provided in Etrailers web site is very helpful. I am being able to get the product description and installation instructions. Eventually, it allows me to determine what kind of products I really need.
Ching-long
2/13/2012
Very happy with the speed of delivery and prices on the items I ordered. Sales staff was friendly and answered all my questions, will order from these folks again!
Chris
2/13/2012
Very fast shipping and good products.
David
2/13/2012
Wow - fast shipping. And the how to videos really help. Thanks!
Elena
2/13/2012
I have ordered numerous time from etrailer and I have always been pleased with price and service. This time I tried your price check guarantee, and it worked exactly as the site said it would. Your repwas pleasant, competent and professional. A winning combination!
Hunter
2/13/2012
Great How To video and fast shipping! Thank You.
Jacob
2/13/2012
I am quite impressed so far with my experience with etrailer.com. I have received great feedback on my order and am extremely happy with your service. I received an email from your rep. explaining the status of my order. I have never had a company provide me with first hand feedback online as he did. I wil definitely recommend etrailer to a couple of my co-workers who are needing hardware for their vehicles. Thank you!
Matthew
2/13/2012
Excellent Service! My items were shipped out sooner than I was told.
Scott
2/13/2012
I am a repeat customer, and the reason for this is alwasys the same:
- Great Customer service
- Fast delivery
- Well priced
It is obvious that the company is focused on the customer. A rare thing these days.
Carlos
2/12/2012
This is my third or fourth order from yall, and I feel like some Superstar. I can't think of any other site that keeps customers as informed as you do! HIGH FIVES all around!
Fred
2/12/2012
Really looking forward to getting the rack and actually being able to take my bike and board beyond walking riding and walking distance! Appreciate the shipping favor.
Ian
2/12/2012
Shipping is great. Haven't received it yet, but will get here faster than expected. I ordered it last night Sat and not 12 hours later its been shipped!
James
2/12/2012
It was good and easy. A lot helpful information about the product and installation procedures. The videos are great. Great work! Thanks.
Adolfo
2/11/2012
Very wide spread trailer options and stream line shipping.
Eric
2/11/2012
Excellent assistance, service and delivery. Whats not to like? Thank you.
George
2/11/2012
Everything about my experience has been wonderful! I mistakenly ordered the wrong item. When I realized it, I called and the problem vanished. I received prompt, personal attention from the staff. I would recommend this company to anyone needing their products.
Marilyn
2/11/2012
Everything I needed was easy to find - Grease seals and bearing buddies for my hubs, a can of bearing grease and a tube of bearing grease. Very pleasant shopping experience. Shipped the same day a Saturday, no less! Thanks!
Richard
2/11/2012
GREAT online shopping experience! Products exactly as described, shipped unbelievably fast and competitively priced. In addition to this custom dune buggy trailer, I have other projects and will be ordering again without bothering to look locally. Thanks etrailer.com guys and gals!
Richard
2/11/2012
Great service. Just took less than an hour to get my order settled and sent. Very efficient.
Robert
2/11/2012
Very good customer service. Several emails sent before the product was shipped. I had a deadline on a delivery date and they made sure things went smooth and ahead of schedule.
Craig
2/10/2012
Excellent. Very fast shipping and great product. Thanks again.
Jacob
2/10/2012
Shipping was very fast and free. The hitch fit perfect and the video showed how to install. Was very easy. Very happy and will recommend etrailer.com.
James
2/10/2012
Have to say I am really impressed with the level of service here!! Thanks so much!
John
2/10/2012
The price for the Bearing protectors and the shipping charges were reasonable. I received the merchandise quickly and in good order. I will go back to etrailer.com again when the need arises. I would rate etrailer.com A+ on price and customer service. Thanks.
Larry
2/10/2012
etrailer shipped my order out promptly, sent exactly what I ordered, and all items were as advertised on the web site. Efficient, prompt, reliable, and at VERY competitive prices. I couldn't be more pleased.
Melvin
2/10/2012
The right parts at a great price. Well packed and fast shipping. Highly recommend for all your towing and trailer needs. Kept us well informed on status and shipping. Thanks.
Scott
2/10/2012
You guys are AWSOM!!! very helpful and very fast shippers!!! Thank a lot!!!
Shawn
2/10/2012
Great experience. Excellent communication. Fast delivery.
Toby
2/10/2012
You guys rock. You just became my favorite vendor for truck accessories. Thanks!
Vince
2/10/2012
Wow, you all are really fast. I ordered my hitch yesterday, and within 24 hours it arrived! Thanks for the service. I will recommend your company to all my friends and family!
Dan
2/9/2012
Thank you very much for the quick response, etrailer has gone above and beyond on the purchase price! Communication! And fast shipping, wish all online shipping was this smooth. Thanks again etrailer!
Glenn
2/9/2012
Very quick and easy experience...shipped the same day that I ordered it and I got very quick responses after I bought my part from them with my order confirmation and shipping numbers...you guys rock....thanks for everything!!!
Ivan
2/9/2012
GREAT customer service. GREAT expert help. Both orders arriverd before expected date. I will continue to shop etrailer.com
James
2/9/2012
Wow, where to start? the best customer service experience Ive ever had outside of the service I give my customers, hehehe. 3 minutes after placing my order, I received an email from one of the customer service reps. Not even an hour and a half into the process, I received another email from another customer service rep letting me know that not only was my item shipped, shipping was upgraded at no cost to me! I received my item at my door 2 days from ordering it. I will definitely recommend etrailer.com to anyone!!!
James
2/9/2012
Great price, shipping was amazingly fast. super happy!
Jonathan
2/9/2012
Good informative Internet site - fast and free shipping on the trailer tires I ordered.
Vince
2/9/2012
Just a VERY user friendly website. More info than you could possibly ask for,, video help, etc. Super fast shipping. I even love the confirm email that has your order summary at the bottom, pictures of what you purchased and all. One of the best online sites I have ever used. A++ experience!
Bradley
2/8/2012
You guys are the best.
Christopher
2/8/2012
I think etrailer is sweet and customer service is excellent. They really helped me out and got me a good deal..i love my rola rack..its beefy and well made.
Dustin
2/8/2012
Very quick response and shipment.
Gene
2/8/2012
Selection of product and order entry was very easy. Information following receipt of order was excellent. Product arrived and packaging was much better than I have seen on other purchases. I would recommend etrailer to anyone and I give them a 5 star rating.
George
2/8/2012
Excellent controller, fast shipping!
Jack
2/8/2012
Done business before always receive great service and good prices. Also will match price if found cheaper at another store.
Jose
2/8/2012
Great service and very Quick Shipping and the item is as Described. Will do business anytime!!!
Manuel
2/8/2012
Great service. This company proves that online shopping can be simple and fast. I'll definitely order from them again when the need arises.
Mark
2/8/2012
Order was shipped within hours of ordering. Product arrived as advertised and the price was right. I'll be back.
Martin
2/8/2012
This is my 3rd order. service and products have been 100 on all three. Love your website.
Michael
2/8/2012
I ordered three items from two suppliers and both arrived within 5 work days...right on time. Ordering, tracking the shipment and follow-up advice for installation from e-trailer staff has been excellent. When phoning I was very quickly connected to an actual person who spoke good English and knew the product I had ordered. I will look first to e-trailer for any product I need in the future...not just because they are the lowest price supplier.
Russ
2/8/2012
Good fast service recieved hitch in 3 days. good prices. easy to navigate website.
Trevor
2/8/2012
INCREDIBLE! Thanks a lot and I really appreciate it. I can't even believe it shipped so soon. I'll DEFINITELY refer you to more people. I've already blasted your site out on facebook but it's hard to find quality companies nowadays so keep up the great work.
Antwan
2/7/2012
Your rep understands what customer service is all about! She was an excellent communicator and very personable. She made me feel valuable as a customer.
Arnold
2/7/2012
Thank you! I love your site, and I was so glad to find the Price Pledge which means I can order from you folks and know I'll get a great price!
Beverly
2/7/2012
This company goes beyond the call of duty to satisfy its customers.
Bob
2/7/2012
Very fast shipping and excellent prices. I save 50 off what I paid at in the past for the same bearings a few years ago. Great !!
Bruce
2/7/2012
This being my first experience with eTrailer, I'm very impressed with the items they have and the shipping options that they have.
Glenn
2/7/2012
By far the best online shopping experience EVER. Clear and easy site with installation videos! Plus it product shipped that day! Unheard of!
Sean
2/7/2012
Your customer service is a plus, the lady was very helpful and was familiar with the replacement lifts for my UWS tool box. The order came a day early and it took less than three minutes to install them. Both lifts fit perfectly. Thanks again!
Danny
2/6/2012
Fast shipping, great price, and excellent service!
Fred
2/6/2012
We love the way the camera works. It was shipped to us in just a matter of a couple of days. We would recommend etrailer to anyone. A very good experience. Thank you so much!
Gordy
2/6/2012
Great Service and product.
Mark
2/6/2012
Fast confirmation and shipping. Great to deal with. I would highly recommend.
Matthew
2/6/2012
The process went smooth from start to finish.Thank you etrailer.
Robert
2/6/2012
If you are looking for a huge variety of trailer and truck/SUV accessories at more than competitive prices along with great service then look no further. Look at what this company has and then compare their prices to anybody selling the same thing and you will see what I'm talking about.
Timothy
2/6/2012
Very quick.
Chris
2/5/2012
Easy to find products, great prices, very good brand names and you have to love the free shipping. Thank you Very much.
Farid
2/5/2012
Up graded my shipping for free,hitch and wiring adapter arrived on time! Fit as advertized and the installation videos are great, made installation a snap. Thank you!
George
2/5/2012
Placed the order and in less then 12 hours my order is being shipped. Extremely fast and courtious. Will definitely recommend to others.
Hector
2/5/2012
Great service and product. Will definitely purchase from etrailer.com again.
Jeff
2/5/2012
Considering that its SUPERBOWL SUNDAY, you people are really on the ball! Great Job.
Stevan
2/5/2012
The whole transaction has been a pleasure.Package arrived promptly and in good condition.Special thanks to your rep for her effort Has a wonderful personality.Thanks again!
Ben
2/4/2012
Great service and follow through. Thanks.
Court Land
2/4/2012
Perfect replacement parts. Parts delivered in 3 days. Excellent service!
David
2/4/2012
Top rate excellent service, super fast response. Wow, thank you. Will recommend to all my friends.
Gary
2/4/2012
I got a trailer wiring harness for a Camry. I found the website easy to use and order from. The response and communication was quick. The order was shipped within hours. It arrived as promised. Best of all, it worked! Thanks!
John
2/4/2012
Great company to work with. Free shipping with upgrade to free 2nd day shipping. Communication friendly and easy, would definately do business with again. Trailer hitch easy to install 40-45 min.
Christina
2/3/2012
Great and frequent communication regarding order status. Excellent pricing, below what I could find on another site. Have used etrailer previously and will use again in the future.
Doug
2/3/2012
Super friendly and helpful staff. Would do business with again .. A +
James
2/3/2012
The product arrived fairly quickly, was exactly what I expected. The best feature is the dust caps that protect the connector pins from dust and corrosion. Don't have it installed yet, but don't anticipate any problems there.
Richard
2/3/2012
My hitch and wiring kit arrived today, three days after I placed the order, which is the fastest turnaround I've ever had on an internet order. Everything arrived in good shape, and as soon as my new truck arrives, I'll let you know how it all fits.
My second order shipped within hours of placing the order. Should be here soon
Good job guys and girls.
Robert
2/3/2012
Very easy to navigate you web site for me that was very impotant. Thanks!
Thomas
2/3/2012
Nice web site. Easy to locate and purchase exactly what I was looking for and more. Made my purchase on mobile phone via internet. I'll be back.
Chris
2/2/2012
Ive purchased several times from eTrailer with great results. I had to call customer serive to order this time and he provided top-notch service. Thank You!! I tell my friends and coworkers about eTrailer and hear lots of positive comments from their experiences too. Keep up the good work!
Colon
2/2/2012
Quick and easy transaction, I would buy from e trailer anytime. Thanks for the fast service. I will tell others about e trailer, .
Doug
2/2/2012
Great experience with etrailer..everything worked out great.
James
2/2/2012
Overall excellent experience! I would absolutely buy from etrailer.com again. I emailed Customer Service prior to making my purchase and the response was quick. After placing the order, the order and shipping confirmations were quick. I tested your 110 price match guarantee and you passed with flying colors! Great job!
Jared
2/2/2012
Thank you for the 5 Star service! You have a great product selection to fit almost anyones needs Your excellent promptness in getting my order processed
Excellent shipping And your courtious customer service Dept seeing that customer satisfaction is a priority Etrailer can be rest assured I will be doing business with them again for my trailer and ATV accessories. I will tell tell my friends and family of your excellent service and appreciation for your customers business. And highly recommend them doing business with etrailer for their needs.
Larry
2/2/2012
Excellent Customer Service with great product reviews and FAQs. Made the whole experience a breeze!
Manik
2/2/2012
Order arrived sooner than expected, everything looks fine.Good job guys and girls. Thanks
Tom
2/2/2012
The ordering of the part was easy and the shipping was quick thanks again and i will send pics when the trailer is complete.
Andrew
2/1/2012
Never would have believed I would receive my order in less than 24 hours. Thank you!
Charles
2/1/2012
Wow, I am blown away by your level of customer service. Not only was the order processed literally minutes after I placed it online, my shipping method was upgraded at no cost, and I received two emails alerting me to the progress of the order and a tracking number was provided. I wish you would give lessons in customer service to just about every other company that deals with the public. Your commitment to your customers is exceptional, and unfortuantely, very rare.
Thank you!
Darrell
2/1/2012
Very excellent service and technical help great to do business with.
Lyle
2/1/2012
The People at etrailer,com were very nice to talk to and work with on the phone.
Marc
2/1/2012
GREAT ! I ordered the hitch on line Monday morning and it was delivered today, Wednesday. It took me longer to get my jack handle out and lower my spare tire than it did for me to install the hitch. It is the exact duplicate of the one Dodge charges $335.00 for as an option. Thanks for the online installation videos too. I did not even look at the paperwork with the hitch. This is my 2nd hitch from etrailer and they both were winners. Thanks.
Mark
2/1/2012
Excellent transaction. Quick delivery. Very good website with any and all tow, cargo, or trailer parts you might need. Thank you.
Murdoch
2/1/2012
Cool, your customer service is unbelievable. I really appreciate it.Thanks.
Rhon
2/1/2012
Used the toll free number in order to talk to a representative...friendly, helpful and courteous. She kept me updated as to my purchases and recommended items to make the purchase more valuable. Also kept me updated as to my package shipment and delivery. Very helpful…so much better than the click, click impersonal way many companies are going. Nice to see you can still talk to a live, breathing, helpful individual
Sam
2/1/2012
Awesome service, great selection, fabulous prices!! I looked long and hard to find the hitch that I needed. Etrailers was the only ones who carried the hitch body without the whole weight distribution kit. Their customer service department quickly helped me locate the right one for my vehicle. And they shipped the day I ordered! Would definitely recommend them to anyone looking for trailer/truck parts.
Carol
1/31/2012
Just a pat on the back for awesome service! I never had an order be filled and shipped that quickly! I'll be recommending you to all my friends and look forward to doing business again. Thanks again!
Daniel
1/31/2012
You have excellent customer service! I will be back to buy more stuff from you for my 5th wheel I just bought.
Daniel
1/31/2012
I always enjoy shopping with etrailer.com...its always fast and the products are quality.and the shipping first rate.....
David A
1/31/2012
I ordered parts from etrailer and was having them delivered standard ground5-7days. Since the order was over $150 shipping was free. I was notified that etrailer was upgrading my shipping to 2-3days for no charge. Got my order in three days!! I will definitely use etrailer again especially since they had the cheapest prices!
Horace
1/31/2012
As always great service GREAT COMMUNICATION!! and fast shipping
Jeff
1/31/2012
Love you Guys you always have Everything I need for my Trailer and Fast shipping.
Jerry
1/31/2012
The ordering part went very well. Your rep was very helpful and a pleasure to speak with. I hope the hitch installs as easy as the purchase. Thank you!
John
1/31/2012
Great site, easy navigation and ordering. Am really impressed with the service.
Kenneth
1/31/2012
Very helpful with questions on wiring. Product appears to be good quality reasonably priced and was shipped in a timely fashion.
Kenneth
1/31/2012
5 plus GOLD STAR rating [out of 5]. Ordered after buying our Jeep Wrangler on a Friday. Order was placed LATE FRIDAY!! Order was confirmed, processed & sent out that NIGHT. YES, Friday night!!!! Shipment received Tuesday, and that was with their FREE SHIPPING. All of my shopping is done via internet these days and I cannot remember receiving such service, especially when they are the cheapest prices, with the best ions. My biggest surprise was that they had all the stuff in stock, and my order was made up of a variety of items from the base plate [by Blue Ox], down to a special light set [by Roadmaster] for the 2012 Wrangler. So, how can anybody beat PRICE, AVAILABILITY, and IMMEDIATE SHIPMENT?
Larry
1/31/2012
I think the item I receive was in great shape, packed very nice and the looked even better than expected. I purchased this item on a fri and recd it on a Monday w/o any delays. Would definitely use etrailer again and recommend to others. Thanks etrailer for excellent service.
Manuel
1/31/2012
Super quick and good shipping prices. Why go elsewhere?
Martin
1/31/2012
The site had a great ion to choose from, reasonable prices and good information to help me make a selection.
Perry
1/31/2012
I recently bought back a car trailer that I built from scratch about 25 years ago, and etrailer has supplied everything I needed to make it good as new again, perhaps even better.
Rick
1/31/2012
I have to say that the online ordering was great and I received shipping confirmation within two hours of placing my order. That was amazingly fast. I looked at several online sites for a trailer hitch and bike rack, and etrailer was by far the best.
Rory
1/31/2012
I found etrailer through Google search and decided to give it a try, prices were very good and even better order was shipped same day as purchase and I was upgraded to faster shipping at no charge. I'm really satisfied with etrailer really good guys!
Thiago
1/31/2012
You are doing it right.
William G
1/31/2012
Best trailer products prompt delivery.
Bobby
1/30/2012
I am a returning etrailer satisfied customer. My items were shipped promptly and arrived quickly, well packaged and items were as described. Customer service was excellent and we communicated well via email. AWESOME Job etrailer!!
Frank
1/30/2012
Great site. Shipped fast. Exactly what I ordered.
James
1/30/2012
Great web site.Fast response to my order and keeping me up to date on it.
Jim
1/30/2012
I really needed this order ASAP. This is why I will continue doing business with Etrailer. Your speed is second to none. Thanks…
Joshua
1/30/2012
Awesome, Thank you guys are great, will definitely tell my friends about your company.
Kevin
1/30/2012
Easy to use web site,excellant shipping service highly suggest if shopping for trailer hitch or or accessories you give them a try.
Lawrence
1/30/2012
Thank you to all of you for your professional handling of my order! I received it today in good order. You kept me well informed of it's status from the day that I ordered it until it arrived here. I appreciated it particularly when there was a slight delay in one of the items and you promptly advised me. I think that your tracking map is cool! Again, thanks for a job well done!
Robert
1/30/2012
I ordered two replacement bulbs today, a Sunday. In minutes, my order was confirmed by email. An hour later I was informed it had shipped...today, a Sunday. Amazing.
Daniel
1/29/2012
Etrailer rocks. They had what I needed for my sons Lancer so he can begin carrying around a Hobie fishing kayak. The order came quickly, was in good condition and cost less than other places. I received regular communications from the ETrailer team so I knew the status of my order at every step. We installed the Thule carrier and goalpost tonight and tomorrow he picks up his kayak. Etrailer rocks.
Dion
1/29/2012
It was a very good transaction fast shipping and good service thanks!
Dwight
1/29/2012
My trailer hitch shipped within two hours of ordering on a Sunday! Awesome service!
Gregg
1/29/2012
I was pleased to do business with etrailer.com. Information was explained very throughly and I liked the reasonable shipping rates. Looking forward to receiving my purchase.
Lyle
1/29/2012
Etrailer.com was very efficient. I like the fact that they kept in contact with me throughout my order. I would highly recommend them to others.
Quintinia
1/29/2012
I cannot believe this company I ordered this early Sun afternoon and recieved notice that it had shipped about 2 hr later unbelievable!!! I recommend it highly!!
Robert
1/29/2012
Nice site ez to navagate.
Anthony
1/28/2012
This is first time I buy at eTrailer and will not be the last, I'm impressed with the speed and quality of the service.
Ariel
1/28/2012
If you are looking for good products at fair prices and super support, you need look no further.
Bill
1/28/2012
You guys are great when it comes communicating.Thanks for upgrading the shipping.Extra thanks. I will definitely recommend you guys.Thanks again.
Bill
1/28/2012
Best prices, Quality Products, Great Communication, I would reccomend to anyone that has a Trailer, or RV for parts that wants the most for their MONEY!
Brian
1/28/2012
Great job! Hitch and bike rack arrived neatly packed just a few days after ordering. It all works as advertised. We are very happy with the transaction. A+
Dennis
1/28/2012
Very easy transaction, communication was excellent, and i didn't even have any questions because etrailer.com staff was ON-IT!! Thank you very much!
Victor
1/28/2012
Great company. I ordered on Wednesday morning and it was here on Friday morning. All with free shipping. With this kind of service I know if I have any problems they will correct it. I will be a customer for life.
Adam
1/27/2012
I am so impressed with the service I received from Etrailers that I was showing friends and family how wonderful it was doing business with you. They too were impressed. I am going to need more boat trailer tires before spring for another boat I have and you will be getting another order from me. Also will be going shopping with you for other related items. thank you.
David
1/27/2012
My products just shipped ahead of promised schedule. The representatives on the phone line was courteous, knowledgeable and helpful. Representatives took a personal interest in my order being filled on time - Thanks!
David
1/27/2012
Your rep provided high quality service and went well above my expectations in not only cheerfuly taking my order but also finding the item, measuring it to make sure it matched what I was replacing while wasting no time. Thanks and I will use your business again.
David
1/27/2012
My experience with etrailer.com was absolutley amazing. There is no wonder why they are the best for merchandise when it comes to trailers and part supplies. The customer service was fantastic as I ordered the hitch and wiring harness for a 2004 Honda Pilot. It fit perfect and the video was very helpful and just like everyone else mentioned make sure to clean the existing holes real good first and you will have no problem mounting. Thanks etrailer as they will have all my business from here on out.
Jason
1/27/2012
Very knowledgeable sales staff. Very friendly sales associate. Prompt shipment. Couldn't ask for better service!
Jim
1/27/2012
Your web site is great! easy to use. I like the videos of the products. Past purchases have shown your products are Great! Thanks.
Mike
1/27/2012
Gotta love this service! 1st time purchase with you guys and I will certainly keep you in mind for future needs.
Scott
1/27/2012
Good price for product. Very fast shipping. Received order in 2 days.
Stephen
1/27/2012
One of the best online experiences I've ever had. I placed the order about 7PM and it arrived only 2 days later. I didn't even pay for two day shipping. Everything was packed very securely. When it came time to install the brake controller I took my cell phone out to the truck and watched the step-by-step video online as I did each step. You guys are awesome! Can't wait to place my next order. Now I need a hitch lock!
Terry
1/27/2012
Ease of use, good prices, courteous staff, quality products. I've been your customer in the past, and I'll continue to be.
William
1/27/2012
Great, Fast, and easy Shipping!!! Will Do business again, just as soon as I tear something up!!
Winston
1/27/2012
I usually don't post comments after I buy things online...I just never take the time to but I had to this time! So very pleased at how quickly I received the products and tracking it was simple!!! I have opened one of the products I ordered and very happy...was exactly what I wanted and I'm sure the other product will be great too! Thank yall!!
Amy
1/26/2012
Great product and Fast shipping. Will do business again!
Andrew
1/26/2012
Very fast delivery. Mirrors were exactly as described. Would buy again no problem!
Cameron
1/26/2012
Awesome! etrailer had the EXACT OEM parts I needed, at a great price. I received THREE emails from them the day I placed the order: One to tell me the order was received One to tell me the parts were IN STOCK and would be shipped that day And one to tell me the order HAD SHIPPED! All on the same day I placed my order! And each email included a name and phone number to contact if I needed more information. GREAT COMMUNICATION! Other businesses could learn a lot about customer service from etrailer... THIS is the way a GOOD business is run! The parts arrived quickly and were perfect. THANK YOU etrailer! I will gladly recommend you to others.
David
1/26/2012
Wow! Shipped in just hours after I ordered the hitch. That’s great guys. You will get more of my business. It is nice to feel like a CUSTOMER.
David
1/26/2012
WOW! I placed my order at about 9PM. Tuesday and received it Thursday 2 days later and it was packed extra secure.The product matched the description perfectly. I couldn't ask for more.
Frank
1/26/2012
Wow! What an awesome website. Same day shipping with detailed shipment tracking! I will be doing busines with etrailer in the future.
Rich
1/26/2012
Excellent service!!
Robert
1/26/2012
Great supplier will order from you again with no problem.
Ryan
1/26/2012
Thanks for your help. All of your staff have been AWESOME with their help. I knew nothing about what I needed for my car and they were very helpful. Very happy with my purchase!!
Tyler
1/26/2012
Prices were cheaper then others I found on the internet, and they shipped my order the same day and upgraded the shipping for free! Great Place.
Ben
1/25/2012
Very happy with the shopping shipping experience with E- trailer every thing that I have ordered in the past has been in stock and shipped in a short period of time. Thank you.
Wayne
1/25/2012
Easy and well designed web set up. Very good info on the status of the order. Nice personal touch which is really good. Nice to do business with people who are friendly and professional. I will share my good experiences with friends.
William
1/25/2012
It was very easy and pleasant experience. Web Site is easy to navigate.
Aleksandr
1/24/2012
Your representative Was very Helpful and she had a good sense of humor. Your price, free shipping, and installation videos make purchasing from your company an easy choice.
Byron
1/24/2012
Received my hitch and it looks heavy and well made . we appreciated the instructions and nuts and bolts. Thank you. It looked so good my significant other ordered one for his jeep to replace the flimsy one it came with.
Carolyn
1/24/2012
Shipping was reasonable & quick, Thanks!
Daniel
1/24/2012
Thank you very much and I will shop with you guys again!!!!! Have a great day!!!!
Daniel
1/24/2012
I am pleased with your super fast processing of my order!
David E.
1/24/2012
Love it. Very speedy and simple. Price for a tailgate lock was very good.
Jeff
1/24/2012
The best on the internet. I have placed 3 orders with them and each time shipment has been made before the promised date.
Kyle
1/24/2012
I was blown away by the order and fulfillment process. I am now a raving fan of E-trailer. My order was shipped less than 40 minutes after I placed the order and I had received 3 e-mails thanking me for my order, and updating the status.
Awesome!!! Cant wait to order my next product.
Pete
1/24/2012
Fast easy and good prices.
Philip
1/24/2012
Great selection, quality products and even better service!!
Todd
1/24/2012
The website was so easy to navigate and understand for a non-techie guy like myself. I made my selection and ordered just before 6:00PM Pacific time. I received an email just before 7:00PM stating that my order had been shipped already! And to top it all off my shipping selection had been upgraded from 5-7 days to 3-5 days. Amazing! You can rest assured that I will be telling my buddies and my family about etrailer.com! Thank you for your excellent customer service.
Alan
1/23/2012
So far GREAT! I love how you have a brain and use it. U have a progam that is easy to find the part i need. No one else has that. I found my adapter in 3 minutes and other site could not in 15 minutes. I needed a 7 way round pin to a 6 way round flat adapter. Thanks!!!
Andrew
1/23/2012
As much as I shop online, (I have my own personal credit card scanner, lol), I've never had anyone inform me that my order would be upgraded, and shipped earlier than expected. that is an unexpected, but pleasent surprise, Thank you much, will deffinately spread the good word.
Harry
1/23/2012
I want to thank you for your speedy shipping, and the ease of finding the product you need.
Phillip
1/23/2012
If you have mutiple trailers ,or just one trailer,E-TRAILERS is the one stop shop. Beats looking all over for what you need. Shipping has always been fast and items are as represented. They usually beat the several local suppliers on price,even after adding in shipping.
Phillip
1/23/2012
You guys are great. I couldn't believe how fast my last order arrived. As heavy as it was, it was in perfect condition. I made another order yesterday and I've already had a ship confirmation. Thanks for your great service…
Richard
1/23/2012
I have already passed on your site to various friends that are also looking
for similar items.
Shawn
1/23/2012
Ordering was easy. Shipping was fast.
Victor
1/23/2012
Excellent explanation from your rep which made it possible for me to purchase. Greatly impressed that order was shipped within few hours of ordering. Thank you.
William
1/23/2012
I found the exact product that I was looking for. Etrailer had the best price anywhere. I will order from here again.
Duane
1/22/2012
Your rep was so helpful and pleasant on the phone helping me place my order that it was a real pleasure doing business with etrailer. If I need anything else I will always do my business with etrailer. Thank you.
Garry
1/22/2012
etrailer has followed through on any responses I have asked for. They have also been very imformative on any questions I have asked.
James
1/22/2012
etrailer is great, very fast and knowledgeable. And those installation videos are a great touch. Ive ordered here before and I order yesterday. And I forgot something so I am back again today.
Pete
1/22/2012
The installation was as the instructions explained. Great quality items trailer hitch and wiring kit. Order processing and shipping were second to none. ETrailer is a fantastic company.
Brian
1/21/2012
Wonderful experience shopping with etrailer. I will use them for anything I need in the future. Wonderful customer service.
Brittney
1/21/2012
Ordered cable chains,the process was quick and easy, price was right, tracking was easy, they arrived on timein spite of a train derailment in Wolf Point Montana, and they fit the vehicle. Could not be better!
James
1/21/2012
Best e-company ever!! They were able to ship both of my orders on the same day they were placed. So, I got the packages within 3 business days. Both the hitch and the bike rack I bought are great. The Hidden Hitch for my Cadillac SRX looks awesome on the car as the name says it all: HIDDEN... and the 2 Bike Carrier-Swagman XTC-2 its also an excellent choice. I'm glad I chose eTrailer to do bussines with. Thanks!!
Michel
1/21/2012
I have waited a month for this order to be completed. it is rediculous. If you do not have the product in stock and it takes this long to complete an order, you should place the lead time on the website.
Patrick
1/21/2012
One of the most enjoyable transactions I have had in a very long time.
Daniel
1/20/2012
I wanted to thank you personally for the support on this order. It enabled me to install and test in plenty of time to pick up my new trailer. I am telling all of my friends and family about my experience and have submitted a sharing on your website. Keep up the terrific work. Again, thank you, it was greatly appreciated.
Eugene
1/20/2012
It's the second time I buy at etrailer, to be honest I'm impressed with the customer service provided. Outstanding, definitely will refer more friends to etrailer
Fabio
1/20/2012
I sure appreciate the fact that you got my order changed from standard shipping to express shipping at no additional charge. That is great customer service. I will certainly recommed your company to everyone.
Gene
1/20/2012
Finding the right hitch was very simple and with the video you have posted for installation on my exact model vehicle I am confident I can install this myself.
Jaclyn
1/20/2012
Very good prices and prompt shipping. I will buy from them again.
James
1/20/2012
Excellent coustomer support and very good cominication.
Jose
1/20/2012
It's no surprise that people have such great things to say about the customer service at etrailer.com
Josh
1/20/2012
I feel that they have an excellent selection of item for a wide variety of vehicles. The prices are some of the lowest that i seen for the items that i had purchased. Also, the response time for shipping is quick speedy, and painless. All in all, if you need something and you want to find a great deal this is the place for you....
Mykle
1/20/2012
First time customer. Very impressed with your service. Within an hour, received email confirmation of my order & receipt. An hour later I received an email confirmation with notification my order was in stock & pending shipment. I received an email from another rep shortly thereafter advising me the order had been shipped. I both cases, I was provided a telphone number if I had any concerns or questions. My order arrived in 7 days. Your ordering process felt safe & responsible. Thank you.
Robert
1/20/2012
Received delivery today. Very short time between ordering the product and receiving it in the mail. Product was as advertised, and the price was reasonable. I'm a very happy customer!
Robert
1/20/2012
What fast service, Will be ordering more stuff for my truck.
Robert
1/20/2012
I ordered a Curt Class I 2000 lbs Drawbar C45023. I found the folks at etrailer.com very helpful. I received my drawbar very quickly and very securely packed. The folks at etrailer.com know their stuff. If you need anything towing, trailer or cargo, then buy here. I will be back again when a I am ready to purchase again. Excellent customer service, prices and delivery! Thanks etrailer.com!
Van
1/20/2012
Order made at 4:30 Pm EST..... Shipped a few hours later. Man that is FAST.... I'll buy from them again.
Allen
1/19/2012
The salesperson on the phone was very professional. etrailer had exactly what I needed and the website is very easy to navigate. I promptly received emails and tracking numbers to know where my shipment was at and when I could expect it. I will definitely purchase from etrailer again.
Blake
1/19/2012
Quick deliver, even better that promised.
Dan
1/19/2012
I am never unsatisfied with the selection and the service provided by the team at etrailer. Whenever a need arises for parts for my RV I always jump online and find help on the etrailer site. Thanks for the great service
Daniel
1/19/2012
Thank you. Your knowledge of the products and assistance was very much appreciated. Great Job!!
David
1/19/2012
This was a great shopping experience. The young lady who helped me,cathy went above and beyond to make sure my order was correct for my needs. My thanks to her, she made me a customer for all my future needs.
Dean
1/19/2012
Very good price very reasonale shipping and fast shipping.
Elbert
1/19/2012
I searched online for the best deal I could find and etrailer.com was it... They even beat all of the estimates I got locally.. I placed my order and they gave me free shipping. I then received an email confirming my order. Within 2 hrs I received another email telling me that they upgraded my shipping at no cost to me and that it was shipping that day. Order placed on Monday and received on Thursday. The easiest online purchase I have ever made. The information provided on their site was great and ensured me that I was ordering the right items. Thanks eTrailer..
Jeffery
1/19/2012
Great price, service, and up to date progress on may order.
Mary
1/19/2012
This is a fantastic company to do business with. The part I ordered was upgraded to 3 to 5 days instead of 5 to 7 days shipping and they also let me know when it was shipped and where it was. The swing arm arrived today and is exactly what I ordered.
Stephen
1/19/2012
These people do a good job and they are quick to respond.
Titus
1/19/2012
I had been looking over a month for this item. A friend found it on etrailer.com in minutes.. Excactly what I was needing on project. Excellent service from the phone order to receiving the items ordered.
William
1/19/2012
This is the second hitch I have purchased from etrailer.com. The first was for a 2010 Prius and it fit perfectly and took very little time to install so when I decided to put a hitch on my old Plymouth Acclaim, it just made since to go to etrailer.com and see if they had the hitch I needed. Also, unlike some other sites, the hitch is priced by itself, and then you add what you need to the order. Free quick shipping on my order does not hurt either.
William
1/19/2012
The shipping was exceptional. I was in the middle of another customers project when U.P.S. showed up two days earlier than expected. I was able to complete my other customers trailers earlier than he had planned. This is great for a small business owner like myself. The products I received were of top quality, making it easy to install, and last for years. Thankyou so much for the exceptional service.
Eric
1/18/2012
Thanks for the replacement cover, still a very tight fit but it looks good. I found that getting it the wheel cover really warm first helped. Thanks again for your timely service.
Lionel
1/18/2012
We just wanted to let you know how pleased we are with your products and especially your service. You run a top-notch organization. Your prices are good, your shipping prices are great, and your customer service is fantastic! A product we just ordered with your $4.99 shipping charge was $18.99 to ship from a competitor.. Love your email and tracking follow-up. Its all good! Thank you, we recommend you to all our rving friends.
Wayne
1/18/2012
Guys you are perfect.Fast shipping and you have parts that is difficult to get.
Dariusz
1/17/2012
Excellent service.
Eric
1/17/2012
Thanks for great service! Your website was helpful but i called for tech support and got the advice I needed to get the right parts. The shipping upgrade was great too. I was suprised when I was notified I had a package that quickly for free. Good website, caring tech support, and quick shipping I was very pleased!
Jason
1/17/2012
Very good will use etrailer again in the future.
Jay
1/17/2012
The right product at the right price and fast service.
Michael
1/17/2012
Very pleased with my purchase.Quick shipment thru the USPS.Arrived before the date that was on the tracking notice.I will tell others of the good experiance I had.
Mike
1/17/2012
I have a 1999 dodge ram 3500 and i needed a trailer plug that would fit my factory wiring hareness. etrailer had the part shipped it to me just a few days later i installed right on my truck in just about 10 minutes works great!! Thanks!
Steve
1/17/2012
The site was easy to find what I needed. I really shopped around and found the best price here for what I was looking for. Plus they had the exact item I wanted. I was looking for a good deal because I will be donating and installing these items on a Boy Scouts of America trailer. Great site, easy to use,good prices. Put in my favorite folder for future use.
Steve
1/17/2012
Very helpful. Very knowledgeable. Will only buy trailer products here. Thanks. Fast shipping also.!
Todd
1/17/2012
Great and simple and fast service. Love the expedited shipping upgrade. Thank you. Look forward toward receiving my tires so I can go fishing safely with new tires.
Antonio
1/16/2012
I got my fenders in 3 days they were every thing i hoped for,and packed very nice i will be using your service again PS thanks again for the speed in witch you sent them!
Bernard
1/16/2012
Awesome service. Quick order fulfillment and shipping.
Brandon
1/16/2012
I recently bought a tow hitch for my gmc Sierra. I thought the web site was very easy to navigate. I found what I needed very quickly. I placed my orderwhich was over $150 so I qualified for free ground shipping with in 2 hours I got and email saying they were able to upgrade my shipping free of charge to 3-5 day shipping. I enjoyed my experience with etrailer and would definately recommend this site to friends.
Daniel
1/16/2012
I have used etrailer.com numerous times for trailer parts. I own and operate a 200 acre hay and forage farm on which I operate several trailers for transport and delivery of my crops. I do all my repair and maintenance on my equipment and its nice to have a dependable resource for my trailer parts. I rate etrailer.com customer service at the top. I have never had a problem with their parts, delivery, or communication. I will continue to use them and recommend them to my friends.
Eugene
1/16/2012
Got everything I needed. Really appreciate the great service and follow through. You folks are great.
Gus
1/16/2012
Outstanding service. My order shipped within two hours of e placing the order. I was kept very up to date through emails.
Jamie
1/16/2012
Good Communications and quick delivery.
Linden
1/16/2012
Great product.fastest delivery.
Mark
1/16/2012
Good prices, Great Service!!!!!!
Paul
1/16/2012
Good service and communication.
Robert
1/16/2012
What really impressed me was the personal follow-up note after I had ordered. I shop online alot and have never had a personal email before.
William
1/16/2012
Great - shipped within hours - well, got a tracking number - hope to have it by Thursday to get it installed!
Brian
1/15/2012
Your website was very easy to navigate and the installation video for the Honda trailer hitch wiring harness was very helpful.
Bruce
1/15/2012
Web page is set up to quickly locate what I needed and the information was detailed enough to ensure I ordered the right part. With so many manufactures of trailers it is difficult to just order a part unless you can find a part number on it. Prices were the best I seen anywhere on the net and also beat the local guys. Shipping was quick and the parts arrive without any damage.
Curtis
1/15/2012
Your Rep was SO helpful as we placed our first order. Everything was process quickly. Prices are great as we had shopped around and shipping cost was fine. We plan on using etrailer.com for items we need in the future.
John
1/15/2012
Awesome, great prices, nicely set up website everything easily located and narrowed down to my spefic truck and needs....order placed on a Sunday of a holiday weekend and within an hour email confirmation, email advising in-stock and email confirming shipment all received. Now lets hope the special shipping is as fast.....will comment on that later along with product quality......thanks
Steve
1/15/2012
Awesome. Yes I'm a repeat customer. You have what I want, great website, your prices are competitive especially with free shipping and no tax and great customer service. Keep up the great work!
Albert
1/14/2012
Under-promise and over-deliver should be the motto of all business out there. Unfortunately this kind of service is extremely hard to come by. The folks at etrailer have it down though. I bought a trailer hitch from etrailer without looking at any competitors prices because I was impressed that they had taken the time to put together videos of how to install hitches on almost every vehicle out there. I wanted to reward that effort. I got my first big surprise after I ordered the hitch though. I immediately got an email from a specific person at etrailer not an info@etrailer.com or customerservice@etrailer.com saying that they were upgrading my shipping from simple ground to expedited ground at no charge. Maybe they do this for everyone, I don't know but it made me feel special and is part of the under-promise, over-deliver philosophy that will bring me back.
They also provided me with a very nice interface to track my packages. All along the way I felt like I was be attended to intently by actual people who really cared that I was being treated appropriately. This has been the most pleasant experience I have ever had with ordering something online. Thanks etrailer. I'll be bringing my business back.
Andy
1/14/2012
Your company certainly knows customer service. I will definately visit your site 1st for future purchases.
Barry
1/14/2012
I've bought multiple hitches from etrailer and have always been very happy with the products and service. Fast delivery and great prices. Highly recommend!
Brad
1/14/2012
I think etrailer.com is great,they completed my order in 10 minutes they notified my email every step they made.they also upgraded my shipping no extra charge.
Michael
1/14/2012
Very easy to order and quick response to order. quick and easy.
Donald
1/13/2012
I thank you for keeping me posted on my shipment and I will be recommending you guys to all my friends and family.
Edmund
1/13/2012
The service and the proccess times were great!
Marco
1/13/2012
Very pleased with customer service- I received quick helpful suggestions on what bike rack to purchase. The rack I chose shipped and arrived quickly. I am pleased with the rack and the great customer service.
Rhona
1/13/2012
Great selection of products. Website is user friendly. Great experience.
Arthur
1/12/2012
The service was Excellent! The customer representative was very helpful,when I couldn't find the part I needed. She located it and helped me through my entire purchase, I will use e-trailer again for my parts needs.
Clorissa
1/12/2012
Outstanding customer service. Fast shipping, Great product It was a pleasure to do business with this company.
David
1/12/2012
The lady that helped me was a pleasure, she knew what i needed and was very helpful.Give her a raise.
Douglas
1/12/2012
Great way to get parts.
Mark
1/12/2012
Excellent seller, fast and very responsive!
Richard
1/12/2012
Ordering was a breeze and as simple as it gets. The free shipping was really a good deal and what made it even better was etrailer.com upgraded the shipping process at no additional cost. Etrailer.com is fast, I had my confirmation within a minute from ordering and then received two additional emails explaining shipping and then upgrading shipping a few minutes later. Thank you etrailer.com for your great service.
Ron
1/12/2012
I purchase products on-line about 8-10 times/year. I must say my experience with your company and staff during my recent and first purchase with trailer.com is without a doubt the most pleasurable e-shopping I've ever done. Your website is extremely well arranged and products are easy to find. Your inventory is extensive. The ordering process is very intuitive. The best part of the experience however, resulted from the professionalism of our staff and their obvious desire to satisfy me completely. In addition to sending several e-mails to keep me apprized of the progress of my order and the shipper went out of his way to expedite shipping. I will most certainly share this experience with any other campers that inquire about trailer parts. Thank you so very much for your commitment to helping us consumers find and secure the parts we need as quickly and pleasantly as possible.
Steve
1/12/2012
I wish every site on the net were so easy to shop and use. The entire process worked great, especially for a technology challenged person like me.
I would really brag on the follow-up on communication and amazing shipping. In a day when service seems to be a forgotten idea, you have really shown that there are folks who still believe in a great work ethic. Thank you!
Baker
1/11/2012
It doesn't get any better then this! The right parts,,good price,, shipped quickly and arrived ahead of schedule. Awesome service! Thank you!
Dave
1/11/2012
Thanks. I have to say y'alls customer service is very good. It is not to often anymore that my dealings with a parts vendor is as easy and as seamless as it was with you gize today. i will make sure to pass on your company when i hear of hitch needs to friends.
Jason
1/11/2012
Outstanding service, impressed with your company. Thank you very much! Let it snow!!!! : )
Jeff
1/11/2012
Received the hitch TODAY! Way to go! Thanks for going the extra mile to have it to me ASAP. I will certainly add you guys to my favorites and anytime I need anything to do with towing, you guys get the first look. Thanks.
Jeffrey
1/11/2012
Very Professional order process...now I just need to get it installed....
Jeffrey
1/11/2012
This was my first time ordering from etrailer and was very impressed. I found they had the best pricing overall and the service was fantastic. I placed my order Thursday night. I had 2 ackowledgments by time i went to bed. the first was the order ackowledgent, the second was the shipping confirmation. 3 days later the items arrived at my door. I will definitely keep doing business with them in the future.
Joseph
1/11/2012
Thanks for all your help and taking time out of your day to help me with purchasing a giftcard. E-trailer is a great site with low prices I can't wait to use it.
Joshua
1/11/2012
Amazingly fast service. My order came in two boxes and were well packed. The self adjusting brakes look just great as well as the other materials for another new trailer. I will be placing another order shortly for more needed supplies.
Larry
1/11/2012
Great product shipped on time and full support - no problem.
Mark
1/11/2012
Placed my order late at night and within a couple hours got an email saying it was shipped already and that was upgraded to faster shipping. Extremely easy and great service with multiple emails updating me what was going on. Will defiantly order more.
Michael
1/11/2012
I am just amazed again. ALL of you great folks @ ET do such a.wonderful job assisting your customers. I cannot think of any other business that I have ever dealt with in my 58 years of life that are as prompt courteous and seeking such great customer pleasing goals as the entire ET family. You folks are why I keep coming back to you. Thanks so very much!
Steve
1/11/2012
Great response to my order, it shipped sooner than expected and this helped me finish my project sooner than expected. Thanks to the etrailer team, keep up the good work.
Thomas
1/11/2012
Just put my hitch and plug on my 2008 Silverado. Couldn't have been any easier and fast shipper..thanks so much..
Gary
1/10/2012
The best on line co. I ever deal with!!!! The product was just great!!!!
Junior
1/10/2012
Got my hitch and wiring harness FAST. I had watched your video instructions while I was waiting for UPS to deliver them, and due to the fact that I knew exactly what to do, had them both installed in less than an hour. Had NO problems whatsoever, and all the parts I needed were there, even wire ties! Easiest installation I've ever done, and I've done a few of them.
Kyong
1/10/2012
Simply put OUTSTANDING!
Mark
1/10/2012
I just wanted to say that I had a great experience with etrailer. The trailer hitch was easy to install and so was the wiring harness!! Everything was exactly how Etrailer discribed! Thank you so much!!! I just want to add that you've just made a life long customer!! I'll never shop anywhere else for my trailer hitch needs! Oh and shipping was super fast!! Thanks again!
Tang
1/10/2012
Thank you very much for making my ordering so easy, and for your extremely
fast response!!
Joseph
1/9/2012
The service was quick and everything arrived in appropriate packaging in good shape trailer hitch, lights and wiring kit. I will buy from this store again…
Steve
1/8/2012
Great site. Lots of pictures, videos, dimensions. Got exactly what I needed in just a few days.
Cliff
1/7/2012
I often shop the net for parts etrailer has the best prices and fastest shipping, here shopping is quick and easy.
Jeffery
1/7/2012
Fast shipping..part arrived in good shape. Easy install...looks great. Would definitely do business again!
Joel
1/7/2012
Service was very good. Prices are good . Shopping experience was super and one I will do again!
Bruce
1/6/2012
The whole buying process was very smooth, the product selection was excellent, I love the no drilling required Icon It made my search a lot easier. Pricing was at least $20 below average from local stores and that is including shipping. I appreciate the fact that I was eligible for a faster shipping at no cost. I'm a newbie with trailing and I'm positive that I will be ordering from this site soon.
Thanks!
Carlos
1/6/2012
I ordered every light to re light my trailer at 10:00am and it was at my door 11:00am the next morning and they had it all in stock they look great thanks etrailer I will buy again.
David
1/6/2012
Always check e-trailer first for my towing needs, great site, products and ordering experience. The delivery is fast.
Matt
1/6/2012
etrailer.com has become the only towing site that I use now. Finding the item youre looking for is a breeze. Also many how to videos and articles are available to help to choose each components. Best of all shipping is fast.
Michael
1/6/2012
I attended College in the early 70s, started out with a slide rule! Eventhough I do use a computer everday it is still a learning experience for me. I have found many websites a nightmare to navigate, but not etrailer.com. Easy-Simple, your website is what I call polish proof! And your prices, I have not found anyone with lower prices on name brand equipment. My only critique - keep doing what you are doing!
Michael
1/6/2012
Excellent and fast service. I really like the ability to track the order online.
Thanks.
Morton
1/6/2012
Prompt service,fast shipping,I would recommend anybody to shop here. Thanks again for all your help.
Robert
1/6/2012
Very nice service and excellent value. I still cannot believe how easy it was to shop on your web site.
I used the telephone to order and had an exceptionally nice and competent person take and confirm my order. All a week before Christmas !! On a Saturday afternoon! Wow.
Robert
1/6/2012
This company really knows what Customer Service means. I received email confirming my order, another letting me know that the parts were in stock, and then a third letting me know that they shipped with a tracking number. I also found their installation videos very helpful which was the deciding factor for choosing this company over others I would highly recommend this company and will to anyone who is looking to purchase any hauling accessories for their vehicle.
Stephan
1/6/2012
Just a note to THANK YOU for the FAST SHIPPING. Looks real good will look better when we get it installed.
Bob
1/5/2012
I have to say that your company is by far the best for online ordering. From the point of purchase to shipping I have been notified about all of the details regarding my order faster than any other company only 4 hours, amazing, and I do a lot of online purchasing. You have definitely found a new customer.
Daniel
1/5/2012
I have made several orders from eTrailer and I have been very happy with the process. The customer service is great and the products are even better.
Ed
1/5/2012
I am blown away by your service, pricing, and product. Exactly what I was looking for at an awesome price and totally appreciate you upgrading my shipping. I have already recommended eTrailer to several people and will be doing so again as I come across people looking for towing accessories! Thanks again for an awesome product at a awesome price! I've already got my hitch installed and can't wait to have a chance to use it tomorrow!
Eric
1/5/2012
Thanks for having this part in stock. I needed a quick turn around! Also give Rep a raise, she was so awesome!
Joe
1/5/2012
We have been purchasing trailer parts from etrailer for some time. I often have questions about their products and sometimes need obscure parts. etrailers helpful staff has always answered my questions in a timely matter. I have found virtually no other vendor who can match their prices, and quick turn around. When we here at American Rental need trailer parts, we turn to etrailer.
L.k.
1/5/2012
Last experience was good that's why I came back. Your prices are very good also. Good pricing, Good service, fast shipping what more could I ask for?
Larry
1/5/2012
Etrailer.com continues to be the best place to find what I'm looking for to equip my new cargo trailer for hauling. I've been in business for fourty years and after alot of bad experiences, its great to find a company that always does an excellent job. They should be proud of their business and continue serving their customers in the manner they have served me. Thank You Etrailer.com!
Mario
1/5/2012
I, like many Americans, have done a lot of on line shopping. Often, its a cross your fingers experience. NOT the case with e trailer.com...you guys have been great on every level. Great prices, business like and yet friendly e mail, quick shipping and a good product. A truly stress free and enjoyable shopping experience. THANK YOU
Mike
1/5/2012
Ordered today and received a personal email indicating shipping was upgraded at no charge and my order was on the way. Thats great service!!! Web ordering process was easy too. Thank you.
Mike
1/5/2012
Very Happy. Service was excellent. The follow up and the attention to my order was I have to say incredible. You don't see this kind of service today very often. I would definitely recomend you to others.Thanks .
Wes
1/5/2012
Great website, excellent selection and customer service. My order shipped right away and I received it very fast. I will be buying from here again!
Chris
1/4/2012
Great experience! Quick ship. Great web site! Easy to order!
Jon
1/4/2012
Great price and service. Even an upgrade on the shipping! Great company to deal with.
Joseph
1/4/2012
I like the ease of navigation, the way everything is catagorised and can be narrowed down to help with a search. I also like the low prices, the fast shipping and the huge inventory!
Justin
1/4/2012
Customer service rep. was excellent. Went above & beyond to get me the answer to my question.Online ordering always easy. Shipping always prompt. Excellent co. to do business with!
Lewis
1/4/2012
The service was very very impressive, There is no doubt that I will be shopping here again! Awesome customer service!
Miles
1/4/2012
Outstanding customer service. The shipping was very fast, best price I found anywhere and I shopped a lot of on-line and local places, excact parts ordered. Will continue to use etrailer for all my trailer needs, thanks for a great service.
Patrick
1/4/2012
Quality Article, Packaged Well, Prompt Shipping!
Paul
1/4/2012
Can't believe how fast this was. I ordered and within 2 hrs. I got a notice saying it has already shipped. If this harness goes in half as fast as this order was done……I will be a happy man. Thanks
Steve
1/4/2012
Easy ordering. Parts arrived next day. Easy install after watching the free online videos. Hitch worked fine. Very happy overall.
Vince J
1/4/2012
The Thule chains worked awesome as I hoped they would! This is the first year we have not had heavy snow while on this trip! We went to New Hampshire for just over 2 weeks for the holidays and it never snowed! (If I tried to go without chains or snow tires we would have been snowed in).We arrived back in Florida last night for New Years safe and sound. I showed the Thule chains and gave your website to a lot of friends and family while up there so you might see some orders from up there.
David
1/3/2012
Lots of good stuff to look thru. I havent even begun to look thru all the items. But I will. Very nice selection. All of the reviews have been positive, so I expect my purchases to install on my car just as easily as they say. You actually give a name and number to call if there are any problems, which there have been none so far. Nice experience.
Fred
1/3/2012
Always have good Experience when dealing with etrailer.com.
Jimmy
1/3/2012
Ordered one day, received two days later. Thank you e trailer.
Lawrence
1/3/2012
Wish all customer service personnel was always this good, but just happy to have such great service help this time. Thank you and GOD BLESS.
Richard
1/3/2012
I just wanted to send you an email thanking you for the helpful information on your website. I have been working with a horse trailer all day trying to determine why the electric brakes were not functioning. Your website made me a hero to my 17 year old daughter who could not haul her horses till the electric brakes were functional.
Jim
1/2/2012
Fabulous site! Easy to navigate, great ion of products, and the best prices on the net.
Richard
1/2/2012
Your Rep was knowledgeable and great to deal with. Nice tire chains and the case they came in is a plus. Great price and they arrived just when he said
that they would. I'll use you again when I need something.
Al
1/1/2012
The hitch arrived just when it was promised. Installation was exactly as indicated in the instruction. I could not be more pleased with the prioduct.
David
1/1/2012
This tire was purchased for my husbands log splitter. With his help I found the correct size and had it ordered in just a couple of minutes. The tire was shipped the next day and we received in less than a week. He had to take the tire and wheel mount to a tire place in town and had the tire put on the mount small town and no charge. We will definitely recommend etrailer to any friend who needs them.
Geraldine
1/1/2012
Everyone who helped me knew exactly what they were talking about. Any questions I had were answered. I have and will continue to make etrailer.com my one stop shop.
Jonathan
1/1/2012
Service excellent. Had to wait for stock to arrive at E-Trailers but was kept up to date at all times. Very impressed.
Michael
1/1/2012
I like the fast service and best prices. All parts are high quality.
Bobby
12/31/2011
Very helpful, friendly on the phone,easy internet sales.love some of install videos.
Randell
12/31/2011
Wow... what a great buying experience! Parts were in stock and shipped out the same day. They eve upgraded my shipping to get to me faster... Thanks eTrailer.com.
Derek
12/30/2011
Nice experience.good prices.
Gordon
12/30/2011
Outstanding. They shipped the next day and upgraded my shipping, which is a very big plus.
Linda
12/30/2011
Excellent service on ordering and shipping thank you!
Thomas
12/30/2011
WOW! Can't believe how fast we received our order! Great service!
Cathy
12/29/2011
Customer service I think was very polite and helpful. My wife loved the hitch!!
Thank you!!
David
12/29/2011
There is something I know we(The Customers) probably don't say this enough. I appreciate your warm and calm demeanor. I work with/around celebs, athletes, and businesses. With that said, it is rare to have the opportunity to deal with people with genuine and cordial manners. I appreciate the great disposition you have. So, Thank You. If you ever need a reminder of this, or just an ego boost.....You know how to contact me.
Elroy
12/29/2011
Great service...would use again.
Gordon
12/29/2011
Easy telephone order and great service. Always happy with e trailer.
Mark
12/29/2011
Wow that was fast I put my order in lastnight and it already shipped out the next morning.
Mary
12/29/2011
Great service, worked great and I am just a home owner but the trailer light harness and trailer wiring worked great. Shipped fast, very pleased. If I can do it so can anyone else. Thanks for everything. By the way the sales people are really helpful as well.
Rod
12/29/2011
This is the first time I ordered from etrailer. I was very impressed with the web site, product ion, prices and service. Keep up the good work!
Andrew
12/28/2011
Thanks for the quick response. I buy everything for my trailers from you and have recommended you to my friends who also have ordered from you.
Byron
12/28/2011
I'm very happy with the quality of the products that I ordered and the service . I was contacted several times by etrailer and up dated on my order.
Clifford
12/28/2011
The hitch cover I ordered for our truck looks great and was exactly as advertised. It looks great!! The folks at etrailer.com were helpful and kept me updated on where things stood from start to finish. Definitely top notch service!! Ill be getting more supplies from them as needed!!
Franklin
12/28/2011
I am not sure how many times I have shopped with etrailer, but its always been a good experience. I do recommend etrailer to friends and family.
Jonathan
12/28/2011
Received the kit in good time and had no trouble installing the parts. Very good service.
Kelly
12/28/2011
Great products, shipped fast and great customer service!! Can't beat it.
Michael
12/28/2011
I was unsure of exactly what to order so I called. The CSR was incredibly helpful and asked lots of questions to find out exactly what I had in mind and what would best suit my needs. I recieved my brake controller two days later!! The instructions were very clear and concise and there was even a dvd that was helpful to me as a very visual learner. Thank you Etrailer.com!!!
Molly
12/28/2011
Thank you very much for you immediate attention to my order and your additional upgrade in the shipping at the same cost and also the reduced delivery time. Very pleased with the dialogue , product knowledge, and immediate attention to my order. You can count on being highly recommended by me. Thanks again, and best wishes for a happy, healthy and prosperous 2012.
Brian
12/27/2011
Very nice product and quick shipping even through the holidays. Will do buisness again. Thanks.
Greg
12/27/2011
Great customer service. Item arrived quicker than expected. Hitch was easy to install. Will do business again in the future with etrailer.com. Thank you.
Robert
12/27/2011
Fast service and everything I needed was in stock and ready to ship.
Ryan
12/27/2011
I have ordered 2 hitches from the company so far, and nothing but great customer service, fast shipping, and great promotions. I will keep ordering from your company...THANKS!!!!
Shane
12/27/2011
It was an easy experience and I loved that you see what you buy.
Vera
12/27/2011
I will recommend to all of friend 100
Everett
12/26/2011
Pleasant experienceand was very please that it came just in time for Christmas.
Gina
12/26/2011
Great service. etrailer is the only company I found that would mail trailer hitches and bike racks to an APO address. This is great support for our military overseas. Also, I've found their website, photos, additional information, videos, etc very helpful.
Mark
12/26/2011
Very informative web site and great service
Tom
12/26/2011
Everything was sent in a timely manner equipment fits perfect and looks good. I will be purchasing a cargo carrier soon! Thanks.
Marc
12/25/2011
Excellent Customer Service and Fast Shipping!!!
Marvin
12/24/2011
The speedy and courteous customer service was amazing! I would recommend this site to anyone.
Sarah
12/24/2011
Shipping was very fast. The bag is a good product. Put the bag to the test from the get go. Drove from Atlanta to Cincinnati in the pouring rain for 7hrs. Got to Ohio and not one was in the bag. All the luggage was dry bone. This is a must have for anyone who travels!
Simeon
12/24/2011
Best on line and phone experience I have ever had.Your agent was not only friendly and knowledgeable,he made no push toward a particular brand.He informed me of current inventory and demand of product.Will visit your site again.Thanks
Wilfried
12/24/2011
Springs are better than I expected and shipping was fast. I look forward to doing more buisness with etrailer.
Dennis M
12/23/2011
Just gotta say how impressed I am with the service I just received. I ordered nerf bars and a roof rack for my new Jeep Wrangler I placed the order on December 20 and received it on December 23. And during the holiday rush! And free shipping! I've placed several orders with you in the past couple years and have received superior service. I'll send pics of my Wranglers new additions soon. Thanx...
Douglas
12/23/2011
Awesome place to buy from. Bought the Draw-Tite hitch for my 2012 Kia Soul. Got free standard shipping with my order. The next day I received an email from them and it said the item was shipping that day and that they upgraded me to expedited 3-5 day shipping for free!! Got my package in 3 days, installed the hitch in 40 minutes with absolutely no problems what so ever! These guys are awesome!!
Matt
12/23/2011
This is the second trailer hitch with wiring Ive ordered through etrailer. Both orders were handled perfectly and quickly. Both orders arrived sooner than expected. The web site is clear and easy. Why buy hitches anywhere else?
Nelson
12/23/2011
Wholly xxxx! Thank you, now go home and enjoy some time off! Thanks! I get the best service from you guys!
Peter
12/23/2011
This was a very good experience. It was shipped fast and arrived in time for Christmas.
Renea
12/23/2011
Very helpful over the phone and it was delivered on time even during the week of Christmas.. Excellent experience!!!
Scot
12/23/2011
Good, clear site. Great response to order.
Steve
12/23/2011
Lightening fast service. Quality product. Just what I was looking for.
H C
12/22/2011
Exceeded my expectations, so easy and good prices, thank you so much!
Mark
12/22/2011
Very good product, easy installation.
Mark
12/22/2011
Very positive experience. Fast shipping and great customer service.
Mark
12/22/2011
I found the web site very helpful and easy to use. The pulldown menu guide for buying a trailer rim/tire combination was outstanding. Very good selection in every category I browsed, as well as good prices. I will definitely be doing most of my trailer-related shopping here.
Michael
12/22/2011
Great service and fast turn around. I was pleased with my first order several years ago that I returned to order for a different car. You guys are the top hitch in my book.
Norm
12/22/2011
Shipping was faster than a speeding bullet...Thank You!
Patrick
12/22/2011
My order arrived and I can't be more pleased with the quality of the
products and the excellent service afforded me!
Russell
12/22/2011
This is the best buying experience I have had by phone then follow ups by emails. I suppose it helps when I have the correct item number. I will order from you guys again because of the great customer service. Thanks
Scott
12/22/2011
These people are great, understanding, courteous and have the best products. Very helpful with finding the product I needed for my application. Thank each of you!
Tony
12/22/2011
Fantastic customer support. I plan on using etrailer again in the future.
William
12/22/2011
The etrailer.com video was a great help to my mechanic for installation of the Class III hitch.
Angela
12/21/2011
Very prompt shipping! Excellent job!
Anne
12/21/2011
I've made purchases from e-trailer on two seperate occasions. Each time it was very easy to purchase the items needed. I've ordered by phone as well as using the online pay method and each time I received the same great service. I really appreciate your service and speedy shipping process. I'd referred co-workers that have ordered some snow chains from you as well, great price, great service, and speedy shipping is a great deal. Thanks.
Antonio
12/21/2011
Etrailer went above and beyond expectations to get my order filled on to me when I needed.
David
12/21/2011
All I can say is WOW! Easy ordering, fast confirmation, fast shipping, I was pleased with the service I received. I was sent an e-mail within seconds of my order and was amazed when I opened up my e-mails the next morning to see my order had already been shipped and I received my order within days. THANK YOU!
Debby
12/21/2011
Very efficient transaction with excellent followup. Online purchasing made easy.
Don
12/21/2011
The fast shipping and fair prices you provide make dealing with you a treat. Thanks
Douglas H
12/21/2011
Product appears great have not used it yet but simple to assemble & install think will de very happy & was shipped sooner than said thank you
Irene
12/21/2011
One of the best internet purchases I have made. Ultra quick, great communication, and products are exactly as described. Thanks and have a very Merry Christmas.
James
12/21/2011
An exceptional transaction. Shipping was lightening fast...on a Saturday...just before Christmas. Communication and order tracking information was excellent. And the product was just as described. Outstanding. I highly recommend.
John
12/21/2011
Customer service was very courteous and helpful. The website is set up for whatever type of truck or car you own that is towing your boat. I highly recommend them.
John
12/21/2011
Ordring from E-Traiter was eay and fast. Glad I checked your Internet site when I was hunting for the hitch
Kenneth
12/21/2011
Customer service and communication superb.
Mike
12/21/2011
This is the first time I have placed an order with your company and have been very impressed with the entire process so far. The quick response with the e-mails and now my items shipping earlier than expected. I will let everyone I know about your great customer service. Thank you.
Mike
12/21/2011
First time buyer, I had a great experience with fast service. I would highly recommend your services to others.
P.S. Can't improve excellence.
Would you recommend etrailer.com
Ronald
12/21/2011
An excellent buying experince, at a great price!!!!
William
12/21/2011
I am new to the travel trailer population and have gotten more advice from well meaning travelers than I ever expected. Etrailer was my own find and I could not be more pleased with your service, loved the installation video, and competitive pricing. Refreshing, in this day and age, to find a company so customer oriented.
I don't do this often, but felt compelled to say thank you and to let you know you have a loyal customer.
Bob
12/20/2011
After many auto parts places and no answer. Your web site provided exactly what was needed to order the correct item quickly.I wish everything was this easy! Thank You.
Chris
12/20/2011
Quality products and fast shipping, and good customer communication.
Thanks and Merry Christmas.
Enrico
12/20/2011
The staff at e trailer are very courtious and friendly! Great place to shop and great prices!
Glen
12/20/2011
Orderd it 10 pm Monday night, it was shipped before noon next day. Great turn around time.
James
12/20/2011
Excellent Website and Service. Product delivered better than on time. Videos are exact for installation. No issues I returned to the web site to order more stuff - great experience. I don't normally do this stuff but thought this was worth the effort since I got great service. Highly recommend it.
Jeff
12/20/2011
The items shipped fast and got here in good condition. Good service and liked the help I got with my order.
Jerrold
12/20/2011
Thanks for your prompt service and very easy to use Web Site.Will recommend your Co to my boat buyer customers in Florida for their hitch and accessory needs. Happy Holidays.
John
12/20/2011
Thank you very much for letting me know about that the trailer hitch has been shipped. I appreciate your fast and quick business, and assuming that everything is shipped and arrives on time, and in great condition, I will be HAPPY, to write a letter and send pictures of my new and solid hitch.
Jonathan
12/20/2011
Awesome customer service!
Linda
12/20/2011
I just placed another order with you folks. Your rep that I had the pleasure to visit with. She gave me great service when I placed the order. It took us a couple of times to get what we needed but she worked hard to please the customer.
Customer service is key to any business. Her attitude was great and your attitude effects your altitude.
Robert
12/20/2011
Great service. It was a pleasant experience all the way around.
Ron
12/20/2011
Service and Delivery were top-notch. I would recommend etrailer.com to everyone.
Sean
12/20/2011
I bought a Thule cargo box and just had ot have another! Etrailer has great products, and great prices, plus real people send me emails - not auto-bots. Just great!
Susan
12/20/2011
I was given a free upgrade on my shipping. The product came faster than was anticipated.
Tate
12/20/2011
E-Trailer was easy to use with very competitive prices. In addition, my order was shipped and arrived quickly. I would definitely be ordering from E-Trailer in the future and will recommend to friends.
William
12/20/2011
thx for the kit works great.. very happy on the delivery, the product and how easy it was to install.. i will be trying to promote this product to friend and family...
Allen
12/19/2011
Fantastic communication and shipped very quickly. Highly recommend.
Arthur
12/19/2011
Have used E Trailer serveral times. Excellent service, friendly staff.
Chuck
12/19/2011
I was very happy with the whole experience.
Fred
12/19/2011
We ordered the bicycle carrier via the web on November 25, 2011, it was delivered November 28, 2011, earlier than promised, WOW! Now that is service above and beyond! After checking out area stores, e-trailer.com not only had a superior product, but also had the best price, and FREE shipping! Quality, service and price make it impossible for us to give e-trialer.com anything but an EXCELLENT rating. I would buy again from this company. Thank You, e-trailer!!
Jack
12/19/2011
Great price, quick delivery, I will buy all my future trailer supplies from your site.
Jeffrey M
12/19/2011
Titus T helped me with my order and was very professional and kind. I received my order two days after I ordered it.
Etrailer has excellent customer service and super fast shipping. There is nothing more any one could ask of a business and Etrailer could surely teach many an online business much in regards to superior customer service. Thank you again for all you do and thank you for all your help and kindness. My husband will be so pleased.
Karen C
12/19/2011
You guys are awesome! This is the first order I've placed with, but I will be sure to be back with service like that.
Mark
12/19/2011
Everything from the item, ease of ordering,& quick shipment was first class all the way. Definitely a satisfying experience. I hope the installation goes as well.
Thank You very much.
Ralph
12/19/2011
This company is awesome. Their web site is very easy to use and they keep in contact via e-mail to let you know about your order. I will definitely use them whenever I need any thing to do with towing!
Robert W
12/19/2011
Delivered sooner than expected worked exactly as described very easy install. Thanks.
Steven
12/19/2011
I think you have a great product line. Your customer service people were very helpful and courteous. Have recommended the products to family members and some friends and also your web site to them. I appreciate the prompt service given. Thank you.
Tony
12/19/2011
Excellent customer service.
William
12/19/2011
Recived hitch Friday dec 16 and installed the item with no problems. Great Product.Thanks again.
Bob
12/18/2011
This is the second trailer hitch and wiring harness I have purchased from etrailer. The tech support I received for installing my first one was excellent and it arrived exactly as they stated it would. Excellent company to deal with.
Carl
12/18/2011
I'm very impressed by eTrailers fast, professional service and excellent communications reguarding my order. I used them for a small order before and was very much impressed, so I have book-marked their site for future orders for my RV and truck.
Gene
12/18/2011
You can't get any better service. Order today out today.
Harold
12/18/2011
Great Procuct, Shipped very fast, and looks to be great quality. Thank you very much !!
Michael
12/18/2011
Wow !! I ordered my hitch package on a Sunday night and already was shipping out with in two hours!! They emailed me immediately!! Great company!!!
Phillip
12/18/2011
Quick shipment and updates by e-mail right away!
Richard
12/18/2011
Super fast shipping. Installation could not have been easier, great instructions. Great communication from company.
Ronald
12/18/2011
Top notch sales outfit. Found what I needed paced the order and received my utility light fast, and it fit perfect. Great followup by the sales and shipping folks.
Brad
12/17/2011
Good, prompt shipping and inventory to choose from.
George
12/17/2011
Well made and order received earlier than expected…thanks for the service…
Kirk
12/17/2011
Have ordered two things from etrailer.com. Both were exactly right and shipped much faster than expected. Follow up from etrailer staff was impressive. Have already recommended etrailer to others and will continue to do so. Great products and even better service.
Lloyd T
12/17/2011
I have ordered through you before and your service is just superb so I was more than happy to use you again. Many thanks!
Paul
12/17/2011
EXCELLENT!!! Fast order processing and free shipping offer…Cheaper that Ebay. 2nd time purchasing from here.thanks.
Peter
12/17/2011
Very fast service and good prices. Would definitely recommend shopping here.
Steve
12/17/2011
Good people,shipped fast,order correct.
Thomas
12/17/2011
What a refreshing experience! Real customer service, dedicated staff and quick shipping. Others should come train here! Thanks!
Daniel
12/16/2011
The best service and fastest shipping I have ever had !!!!
Frank
12/16/2011
Got the exhaust system shipped free in about 4 business days. The truck sounds great. Hassle-free shopping. Quick to answer questions.
Frederick
12/16/2011
Fantastic, I ordered a receiver on Mon. nite at 8:00pm and received it Wed. at 3:pm. You just can't beat that.
Gerald
12/16/2011
It was a good shopping experience. Thanks.
Johan
12/16/2011
Thanks, I have had very good luck with your firm and saved several hundred dollars working with you. I purchased a Hitch and wiring system for the Edge and both were very well fitted. I look forward to the bike Rack this was a better deal than the Thule system and included lock and had a higher rated carrying rate. I plan on packing a cargo box on top also so this will be really nice. Merry Christmas and thank you again for the follow up and communication. Print and post in the coffee room.
Mark
12/16/2011
What can I say? The combination of great products, how to and informative videos, excellent service, prompt order handling and shipping..... It all adds up to the best way to do business on the Internet. You guys rock! Keep up the good work - Merry Christmas.
Mike
12/16/2011
Great Customer Service! Excellent email response on question i had after sending order online, received response 20 minutes after order sent. Awesome Service!
Neal
12/16/2011
It's a pretty easy site to find parts.
Tim
12/16/2011
Thanks a bunch. You know, sometimes when I read reviews they amount to a bunch of garbage, but so far everything I read about etrailer's customer service is accurate. You are super in your customer service. Refreshing to say the least.
Arthur
12/15/2011
I ordered a trailer hitch for a VW Jetta on Monday and received it on Tuesday. It is a Christmas present and I am so happy with the service so far. My boyfriend hasn't installed it yet but we will send pics as soon as its on. Thank you so much for your fantastic service!
Christina
12/15/2011
Excellent customer service.
David
12/15/2011
Very easy to look up the parts and good prices.
Donald
12/15/2011
Good product and quick delivery. Thanks.
Frederick
12/15/2011
Great experence easly found what i wanted ordered it late one night got up early next morning to find out it had already been shipped. These people are serious about customer service.GREAT JOB serously!
John
12/15/2011
eTrailer came recommended from a friend, so I looked into a Hitch Mount & Bike Rack for my 06 Civic. The price was much more competitive than in-store & other on-line offers, plus they had a great reputation with past customers. So I placed the order and within 1 day I had received a confirmation email of my order, a confirmation email of shipment with tracking information, and a follow-up email thanking me for my business. I was impressed, I haven't experienced that much dedication to customer interaction in a on-line company, ever. Product showed-up ahead of schedule and fit my vehicle perfectly. Great company and service - I highly recommend eTrailer if you are interested in saving some cash and getting great service. Thanks again eTrailer!
Matthew
12/15/2011
Thank you for the great service, both in information and product availability. I can certainly appreciate the specials, however, it would also be much appreciated to have such free shipping offers available to your Canadian customers. thanks.
Michel
12/15/2011
I have used eTrailer in the past and their customer service is just as fast and friendly as before. Consistant, high level of performance!
Robert
12/15/2011
Ordering my parts was to easy delivery time was great and installation time was about 25 min.simple and easy.loved it.
Thomas
12/15/2011
I think the web site is easy, the prices and service is great and if I or any of my friends or family need something in this line, this is the place to go!
Donald
12/14/2011
I'm happy with the purchase, I placed my order on Saturday with standard shipping and just received it on Wednesday.
Eric
12/14/2011
eTrailer has great prices, accurate information Helpful installation videos Super service including tracking of order.This is my second order and am very pleased.
Harry
12/14/2011
I was very happy to receive the up graded shipping and receive my Hitch Adapter as soon as I did. This Hitch Adapter is very well constructed and even had the bolts included. I am very pleased with the unit and would recommend etrailer.com to all my friends. Thank You.
James
12/14/2011
All I can say is WOW! Seriously, this company has it together. I literally placed an order at 5:31pm, and by 7:00pm I get an email saying its already been shipped?!?! Amazing. First time doing business with them and will not be my last.
Jason
12/14/2011
A very prompt customer service response. Attentive, caring a refreshing experience comparing to many other ones I recently had. I felt well attended to in a most professional and service oriented way. Thank you!
Monika
12/14/2011
Thank you very much. I wish every company was as customer service oriented as etrailers. Have a great holiday season.
Paul
12/14/2011
Your Rep was very good. Our order was done on the phone while on the internet. He answered all our questions and by the afternoon we received an email that our order was shipped and no shipping charges. Will use this company if I need there products in the future
Ted
12/14/2011
I have ordered all my trailer hitches, parts, and more from Etrailer for years now. I have always been pleased with their prices, products, and customer service.
Aaron
12/13/2011
It was a pleasure dealing with Sales/Tech people. Ordering to shipping was easy and fast.I will us there services again and recommend them to everybody who need trailer supplys.
Bruce
12/13/2011
Friendly and competent service combined with a product at a fair price. Glad I found them when searching for Thule roof racks!
Christopher
12/13/2011
Thank you very much for getting my order out quickly. I have always had good service from you guys. Thanks again!
Clay
12/13/2011
Wow is all I can say.you guys have gained a customer for life.placed an order on a Wednesday, was notified promptly that it had shipped same day and was upgraded.notified again when delivery was made.made me feel like more than just a number. Its these little things that count.keep up the good work and happy holidays all! I will absolutely recommend etrailer.com to all my friends!
Frank
12/13/2011
Great place to find parts!!!!
Guy
12/13/2011
I bought an Access Vanish tonneau cover and was very impressed with the speed of delivery and the product overall. It installed very easily and looks great. On my new-style Silverado there were a few shims necessary and a different kind of clamp at the back. But everything was included and extra model-specific instructions made the job simple. I absolutely will recommend etrailer and the tonneau to my friends.
James
12/13/2011
Fast shipping and great price, will shop at etrailer again.
Jerry
12/13/2011
Thanks...really appreciate the great customer service...
Judy
12/13/2011
Thanks for your help answering questions & then going beyond that to help me place the order & make sure I got the same deal as online! Have a great day & a wonderful Christmas! Thanks.
Kathy
12/13/2011
Great price, fast shipping, And the right part the first time,Thank you!
Louis
12/13/2011
I have never had anyone send a shipment as fast as you have.
Philip
12/13/2011
Great 1st time experience. Very easy to order, fast delivery, product as advertised. Would highly recommend doing business with ETRAILER!
Ronald
12/13/2011
I was in retail for 30 years.I was a store manager for 18 years.And everywhere I go I laugh at the service or should I say lack of service at every business I go to.The younger generation just dont get it when it comes to service.Anyway I thought it would be nice to send you a short email thanking you for the outstanding service I recieved from your company.Please read this in your next meeting and explain to your associates like I did to mine that great service is the number one reason a customer shops at your location.Thanks again!
Steven
12/13/2011
Nice work people.
Tom
12/13/2011
Thank you so much! I was very impressed with the customer service the first time around, and will be getting all of my trailer supplies here from now on.
Brian
12/12/2011
Thank you so much. Awesome service and a pleasure doing business with all of you!
Bruce
12/12/2011
Great customer service! Amazing communication about my order.....Very happy with my purchase and I will buy here again!
Cordell
12/12/2011
Yet again, eTrailer comes through. As described, on time, good price. Now officially a repeat customer, I'll be back again!
David
12/12/2011
I just bought a bike carrier for my car and Iam amazed as to how smooth the process was. E trailer was able to ship even faster than was promised. I am glad I chose them.
Francisco
12/12/2011
Great communication .
George
12/12/2011
Very efficient website. Easy to navigate and use. Thank you for making me a pryority and up grading my shipping. Merry Christmas!
Gregory
12/12/2011
I bought a trailer hitch mount a couple of days ago for my Montero Sport and returned tonight to buy the wiring harness. Honestly, It was cheaper at another company, but the fact is, your website is very user friendly with instructional/install videos, the mount shipped super quick, and your company has given amazing customer service. Very pleased thus far. Thank you, God bless you and Merry Christmas! Be Blessed
Jayson
12/12/2011
Great website and service.
Joseph
12/12/2011
Great service, quick shipping, doesn't delay my traveling since service was so quick!! Thanks a bunch. I will use you again!
Mark
12/12/2011
etrailer had exactly what I wanted for the best price on the internet. I will come back to etrailer every time I need something for my truck or trailers.
Neal
12/12/2011
Quick ship and delivery. Good communication. Item well packaged and just as described and pictured. Thanks!
Paul
12/12/2011
Thank you very much for such exceptional customer service!
Renate
12/12/2011
Your site allowed me to purchase EXACTLY what I needed for our brand new 2011 Honda 4WD CRV. It appears that they had all I need IN STOCK! So many times, I've ordered things that needed to be ordered from the place I would buy from. Your videos of installs of the components I'm purchasing were a great help in assisting me with a decsion to buy. Its nice to deal with a complete and well versed site. Thanks.
Scott
12/12/2011
Just wanted to take a moment to thank you. I purchased your Curt Trailer Hitch for the 2002 Express because of your website. The pictures and install video of my exact vehicle was so helpful. The package arrive and it installed precisely as described. Piece of cake. I'll send anyone to etrailer.com if they ask me where to get quality trailer hardware and an easy process. Thanks for NOT being run of the mill typical.
Timothy
12/12/2011
My trailer parts shipment was going to be delayed but Andi D at etrailer.com went the extra mile to get my order moving. Great service as always.
Brad
12/11/2011
Outstanding service! Everything arrived sooner than expected and in perfect condition.
Carl
12/11/2011
I really appreciated my personal response to my order and also that my shipping was upgraded at no cost to me. I would highly recommend etrailer to anyone.
Thanks so much!
Elizabeth
12/11/2011
AWeSOME!!!! Thank you! This system looks easy to install, hides away under my bumper and the video of install? Really? I love it. We can use it next weekend with the bike rack due to your rep gift off express delivery I feel like its Christmas!! Thanks and what fantastic service!!
James
12/11/2011
Ordered a part on a Sunday afternoon and they pulled it and got it to the shipper the SAME DAY! Thats awesome!
John
12/11/2011
Shopping at etrailer has always been a pleasant experience. The prices are right and the staff is extremely helpful. Anytime we need something for our little 5th wheel, I check at etrailer first.
Richard
12/11/2011
Order was received very quickly and should be a great addition to our camping experience! We were a little hesitant on ordering these as they were alot more affordable than RV Dealers were selling. They are the same thing!! Cannot wait to get camping again next spring and use them!
Scott
12/11/2011
Great experience. Helpful employees and quick shipping makes e-trailer an excellent shopping experience. Thank you.
Victor
12/11/2011
Excellent product that is not available in Canada. Communication with etrailer has been very good and shipping was fast. Thank you for the good pricing.
Bob
12/10/2011
I was very appreciative that my order was given an upgraded shipping method. This was done unsolicited. This is a great company that I whole heartedly endorse!
Gary
12/10/2011
The whole experience was way above what I expected. From price, ordering online, shipping time, instructions, installation video and hardware. This was truly a one stop shopping experience. They did everything but install it for me! I'm considering adding a hitch to the wifes car just in case I need a backup plan.
Extermely satisified.
Keith
12/10/2011
Fantastic online shopping experience! They had the best price, and they shipped within a few hours of my order - on the weekend!
Martin
12/10/2011
Fantastic, best customer service I have ever experienced. Thank you, my hitch got to me in 3 days and saved my rear end.
Thomas
12/10/2011
I purchased a 2012 GMC Canyon which already had a seven pin trailer adapter. Since my trailer is 4-pole, I wanted to get and adapter which would plug in between my factory wiring and the existing plug without having to splice into the wires. With a short web search I found etrailer.com which had exactly what I was looking for. When I had received it in the mail in just a few short days, it only took a minute to install and I was up and running. Thank you etrailer.com!
Boyd E
12/9/2011
etrailers team of employees are top rate. From finding the items you need to the lowest prices, etrailer stands above all the online retailers that I've done business with.
Bruce
12/9/2011
One of my best buying experiences to date.
Debbi
12/9/2011
Ordered a trailer hitch plus wiring package. Found the process very simple. It was easy to identify what I needed and the installation comments were useful even before I had the hitch in hand in helping decide what to order.
Deborah
12/9/2011
Outstanding customer service, package arrived safe and sound and ahead of schedule. Email communications kept me informed and I appreciate the service you provided. You definitely have a great business model, keep up the good work.
Dennis
12/9/2011
Superfast shipping! I am looking forward to the arrival of the equipment. Thanks.
E Michael
12/9/2011
Most user friendly website and best service I've found. Thumbs up!
Jeremy
12/9/2011
Very smooth transaction and very quick shipping. I would not hesitate to do business here again. Keep up the good work!!!
John
12/9/2011
Excellent customer service! I was contacted by email on every step of my purchase. Very affordable, good quality product and fast shipping. Thank you for the great experience. Customer for life!
Joshua
12/9/2011
Your shipping department automatically upgraded my shipping speed at no cost without me even requesting it. Very much appreciated. Great customer service ! !
Mark
12/9/2011
5 Star All the way .Good site . Good products . Great ion . Best prices . Very quick shipping .I'm a real Happy Camper when I get service like this . Thank You very much .
P
12/9/2011
Pleasant people to do business with, they know their products, will do business with them again. Thanks
Robert
12/9/2011
Service is awesome. Best prices on the net. My order was delivered 3 days early. I will use etrailer.com again. The receiver hitch and wiring fit perfectly and was a snap to install. 30 Minutes..
Shawn
12/9/2011
I would like to say thank you for the led trailer marker lights I just ordered. We just installed them and they were a perfect fit. My experience was A+++. So please use me as a reference in the future and keep up the awesome service you have provided us.
Ben
12/8/2011
Thank you for all your assistance. All the very best to the staff at etrailer. Wishing everyone a safe and joyous holiday season and a prosperous New Year. Etrailer rocks!!
Carl
12/8/2011
eTrailer knows how to do good business. Website has good technical advice, the tech rep got the needed information within a day, the phone service was excellent, the price match was quick, and the item was shipped within a few hours of placing the order. Excellent!
Darren
12/8/2011
Great service and price. Very good product.
Darwin
12/8/2011
Your tracking system is awsome with dates and times.
Filiderto
12/8/2011
Before calling your company, I had called three other companies and was put on hold for 20 minutes without placing an order. When I called your company, your rep answered on the first ring and answered with a friendly greeting. He took my order and even made a great recommendation which I also purchased, which made it possible to have free shipping. Having someone knowledgeable and courteous on the phone is a great value to any company. Thank you very much!
Frank
12/8/2011
When I called I was lucky to connect with one of your reps. He was very helpfull in helping me decide the product I needed for my project. With two seperate orders.Thank you for your customer friendly service.
Harold
12/8/2011
You guys are awesome! Thanks for the fast response!
Heather
12/8/2011
Great website to order from if you want trailer parts fast & are willing to pay extra to get them to your house! This was my second time ordering from etrailer.com. I easilly found what i needed when none of the auto parts stores could in their own books.
Jake
12/8/2011
Ordered a Rola cargo basket for my Xterra, very happy with product and shipping from etrailer. I will be ordering accessories for my Xterra. Love the tracking system, I tracked my roof rack from beginning to delivery. Keep up the great service etrailer.
Jeffrey
12/8/2011
I purchased a Curt trailer hitch and was very pleased with the transaction and quick delivery. I'm having my mechanic install the trailer hitch.
John
12/8/2011
Excellent experience buying from Etrailer! Order processed and shipped within 4 hours. Great selection.
Larry
12/8/2011
Excellent service. My item was shipped within a few hours after I placed it and it was received within 4 days, with standard ground shipping.
Raymond
12/8/2011
Great prices, fast shipping, courteous and professional staff. Will definitely buy from etrailer.com again!
Thomas
12/8/2011
It was easy to find the part and very instructional on the video how to install. Plus the upgrade on the shipping helped me thank you very much.
Daniel
12/7/2011
Your Tec suport was outstanding and kept every comitment she made, allowing me to order with confidence. I will order through her and recomend in the future.
Edward
12/7/2011
When I purchased a class II hitch for my 2010 Escape I had some concerns about the finished look and wished for a picture of the installed product on line. That said, the hitch fits great and was pretty easy to install. I am glad that I bought the wireing harness in that the trailer lights work perfectly and I dought that they would have otherwise. I am extremly happy with my experience and will recommend etrailer highly.
Jim
12/7/2011
Excellent service, both for PLACING the order and, more importantly, for replying to my multiple PRE-SALES questions !! I was not sure which product to get, and customer service was very pleasant and detailed, in their responses to me, to clarify what I would need, and also on differences in products. keep up the good work.
Nicholas
12/7/2011
Awesome service! Thank you guys so much for your quick turn around on my order - I really appreciate the attention to detail I received from etrailer - tons of communication about my order and a follow-up email when I received my order.
Rob
12/7/2011
Your rep was super. Very knowledgeable and detailed Would ues Etrailer again
Alan
12/6/2011
I was going to buy a hitch from another company but when I got etrailer thru google and saw the videos on installation I decided to buy from you.
Arnold
12/6/2011
I am EXTREMELY impressed with etrailers.com!! As soon as I placed my order I recieved a personalized conformation email. The very next morning I recieved another email informing me my order had shipped along with tracking information. COMMUNICATION is extremely important to me. I will be a return customer if I ever need anything for my trailer again.
Bobby
12/6/2011
Great service, A pleasure to deal with, very helpful. Would not order from anyone else. This Is your One and only one stop shoping store.
Christy
12/6/2011
Prompt delivery at a good price!
Dan
12/6/2011
I had previously purchased LED lights to replace the old fixtures on my car trailer. My experience with etrailer.com was good and today, I purchased a trailer electrical connector to use in setting up a friends truck to tow. Everything went well and I am looking forward to receiving the connector.
Donald
12/6/2011
The Best. Ordered on 2nd got it on 6th. Excellent service great product. My new trailer parts heros!!!!!!
Douglas H
12/6/2011
Easy to install, nice co. To deal fast shipping dept, I will buy from etrailer again.
Jose R
12/6/2011
Awesome service by your company. The Thule CS-10 chain is an incredible product. It takes me less than a minute to put on a chain. After a training session of about 5 minutes I was able to install both chains on a Toyota Sienna in about two and a half minutes. You definitely get what you pay for.
Kurt
12/6/2011
Good website & fast delivery. Thank you.
Lyle
12/6/2011
I was really impressed how quickly my shipment arrived it was at my front door in just over 24hrs.Will purchase from you again Thx.
Mark
12/6/2011
Great buying experience! Video was VERY helpful in understanding the functions of the THULE 92726 Ski/Snowboard Rack. Because of this we decided to purchase through etrailer.com. The buying experience was easy as well, especially with free shipping! The order was filled quickly, we were communicated with regularly, and were able to track our package which arrived in great condition, just as if you were to purchase from a store. Free shipping was also fast, so that was an added bonus. Would definitely come back! Thanks.
Morgan
12/6/2011
Great service and fast shipping.
Richard
12/6/2011
Trailer Wiring Harness for my Montana Van Received in Canada 7 business days after ordering. And . . . it fit just like the video showed ! That was easy :-)
Rob
12/6/2011
Good web website good and quick service fast shipping.
Terry
12/6/2011
I've done quite a bit of online shopping and. So far this is one of the best places for customer service.
Tyler
12/6/2011
I am from Canada, I ordered the part on a Sunday, and on Monday I had already an answer from ETRAILER. Great service, fast response.... Will send you picture of installation as requested by you. Have a nice evening.
André
12/5/2011
Thank you so much for the expedited shipping at no additional cost. What a pleasant surprise and great business idea - giving more than promised! I will flag your company for additional purchases as needed for our building mover company!
Ashlee
12/5/2011
I will say you came recommended from a friend who used your products. I will pass on the recommendation. Thanks!
Charlie
12/5/2011
Thank you etrailer its great to have found you on the web telling others.
David
12/5/2011
As usual WOW!!!! Love you guys and gals, that is why we keep coming on back!!
Deirdre
12/5/2011
Thanks folks, little late to getting to this, but posted today: "I like etrailer because it has a very complete selection of products focused tightly on cargo, trailers, and towing. I found the specialty item I was looking for at a very fair price. When the items I requested were just going to miss the delivery date I
needed, the service team quickly engaged to ensure got the delivery on time.
I can't think of any reasonable think I could wish for that would have made
my experience better."
Eric
12/5/2011
Easy to order. Quickest delivery I've experienced.
Hurley
12/5/2011
Great e-retailer - good range of quality trailering/towing and related products, product descriptions are excellent and accurate, prices are competitive, shipping is fast and priced right, and communications with customer are timely and informative. No complaints at all.
Jim
12/5/2011
Great buying experience. Placed a double order by mistake, and it was no problem sorting out.
Scott
12/5/2011
I wanted to say Thanks for the super fast response and quick shipping! I also found the tech section very helpfull with my installation.
Steven
12/5/2011
you have one of the better organized websites on the web. I especially appreciate the demonstration videos for selected products. I have recommended you in the past, and I will continue to recommend you in the future. Keep up the good work!
Alan
12/4/2011
Thank you for the prompt delivery of the Easy Snap mounting system for my Thule cargo box. It was very simple to install, especially after watching the instructional video on your web site. Your product saved me time and money. Thanks again.
Craig
12/4/2011
Excellent product for the price and installation was fairly easy.
Elroy A
12/4/2011
You've really got it together inventory , customer service and fast shipping.
It was a pleasure, beginning to end. Thank you!
Erik
12/4/2011
Great Service and product. Called order in on Nov. 30 at 6:30 pm, shipped same evening, delivered in 2 days by UPS. great job!!!!!!!
Larry
12/4/2011
The site was EASY to navigate and the CUSTOMER SERVICE WAS OUTSTANDING!!! I received my shipment about 3 to 5 days quicker than what I thought it would take. Also, the emails sent really helped me because I was given the status of my order in an extremely prompt manner.
Michelle
12/4/2011
Exceptionally fast processing and delivery! Products as described, fair pricing and exceptional customer service! Highly recommended for your towing and trailer needs!
Mildred
12/4/2011
SO far excellent, it shipped quickly and the site was easy to navigate to find what I needed.
Phillip
12/4/2011
GREAT PRICES , Beat Everyone else ! !Great On Line Service & Very User Friendly ! Shipping was On TIME !!
Anthony
12/3/2011
I am very impressed. I ordered my trailer jack and within 10 minutes I received an email saying they had received my order and within 45 minutes another email that it had been shipped! On top of that, they upgraded my shipping. Will definitely have these people in my bookmarks for future purchases!
Clifton
12/3/2011
Received trailer wiring kit yesterday, installed it today in less than 30 minutes. Great shopping experience, great prices,easy to read installation instructions and can't forget extra quick shipping. Super great company to deal with.
David
12/3/2011
A VERY easy web site to surf, find what you want and purchase. Recd item 4 days later, looked at the DVD instructions and had it installed 30 minutes later. WOW!!! I now have E T. in my Favorites!! Looking forward to doing more business with ET.
H. K.
12/3/2011
Accurate website, knowledgable and helpful employees, competitive pricing but most importantly their customer service is second to none, period!
After purchaseing my second hitch and second wiring harness, etrailer has proven there is no reason to look any where else. Couldn't be happier.
John
12/3/2011
Fantastic service. Good communication and speedy delivery.
Mark
12/3/2011
Lightening fast shipment from a Canadian Warehouse... What more could I ask for?
Oliver
12/3/2011
This is a great company to work with. Fast, fast shipping and great quality product. Would buy from again.
Sheri
12/3/2011
This was my 1st experience ordering from e-trailer.. I ordered everything i needed to outfit my explorer to haul a trailer . The next day after placing the order online i recieved an e-mail stating the order was received and the merchandise was on its way to the distribution center and would ship within 5 to 7 days. I am pleased to say the order was at my door within that 7 day period everything was shipped just as i ordered and arrived in good condition. I will most definetly buy again from them and would highly recomend them to anyone that is considering a purchase
Elroy
12/2/2011
e-trailer was able to obtain an otherwise impossible to find trailer tire for me. Even though it took about 10 days due to tire shipping issues, no one else could help me. This is my third positive experience with e-trailer and I am completely satisfied. Thank You.
James
12/2/2011
Very easy order process,your rep was very helpfull all my trailer parts will be from you all thanks in the future.
Jim
12/2/2011
Outstanding service. I ordered the hitch and had it in less than a week. Great pricing too!
John
12/2/2011
First time, so for good! Thank you.
Joseph M
12/2/2011
Great, someone at work said this order would be about 265 dollars at our local hitch store but mine was 151 and i got free shipping .
Kenneth
12/2/2011
Good products! Awesome service! Thank YOU!
Kirill
12/2/2011
Excellent selection & service.
Lisa
12/2/2011
This has been the easiest of all my Christmas purchases. The follow-up was great, the package arrived without a problem. I have not opened the package because it appears to be undamaged and it is a gift for one of my children. Thanks for the great service!
Mary
12/2/2011
Very fast delivery and very fast response, 2 days to my front door after ordering will use again.
Mike
12/2/2011
I had a great buying experience with etrailer.com. I found the same items at a different website and as per your price pledge guarantee, I was refunded the difference plus 10. I am very happy with the customer service I received. I was a fist time buyer and will absolutely use and recommend etrailer.com in the future.
Paul
12/2/2011
Great- all around- easy, quick got the part I needed in about three days from start to finish-very good experience- Great follow up, all good.
Charlie
12/1/2011
I think Etrailer is a GREAT...company. I would and have recommended this company. You can't go wrong. And the service is nice as well. check out their web site and see what they have. You will find something of great quality.
Darlene
12/1/2011
AWESOME!!! Extremely quick in processing order and it arrived way before I ever expected! One of the best transactions I ever had on-line. Thanks!
George
12/1/2011
Just wanted to thank you again for all of your awesome support with this. Your communications and coordination is greatly appreciated! Have a good one.
Jonathan
12/1/2011
Very fast service, had it within two days.
Karl
12/1/2011
This was my fist time shopping on this site and it was top notch from start to finish. One of the better online shopping experiences I've had! Thumbs up!
Michael
12/1/2011
The trailer hitch video was great,made the job easy and fun to do. The internet tracking was great,had all my tools set up.
Richard
12/1/2011
So far I am very satisfied, I especially like the way you describe your parts. Being a retired mechanic it is very important to me,. to feel that I have ordered the correct parts, and shouldn't have any installation problems. Also your service was very prompt, and you even gave me a free upgrade on shipping. Thank you for prompt service. Also I feel that your products are priced fairly.
Robert
12/1/2011
My experience with e trailer was excellent, the guys went out of thier way to help me & get my parts fast. Thanks.
Thomas
12/1/2011
E-trailer is possibly THE best company I have EVER dealt with! Not only is the product great value,but the product is ALWAYS correct, if you do the research provided on their web-site. To make even a better experience, their communication about order and shipping is always rapid, even bargain shipping is VERY quick and efficient. Price is an added plus! Keep up the EXCELLENT reputation!!
Walter
12/1/2011
Website is very user friendly, They even gave me the upgraded shipping for free. Will definitely use these guys again.
William
12/1/2011
Thank you for your prompt shipment. Everything arrived in great shape, and was installed without any problems. Thanks again for the great service. We will recommend you to all of our friends.
Bruce
11/30/2011
Quick and responsive customer service.
Elliot
11/30/2011
Well, this is my third order from etrailer, and will truthfully say that the folks there are professionally motivated to doing a great job. Most satisfactory!
Jennings
11/30/2011
Excellent customer service!
Jessica
11/30/2011
I appreciate your prompt response and the express shipping. I look forward to these products because my family and I are making a long trip soon and this is just the ticket for additional room in the Yukon. I will definitely refer you and your products if they stand up to the initial test coming up in a few weeks. We will put it to good use immediately.
Joe
11/30/2011
Thanks! Got my lift cylinders and installed in a few minutes. They work great! Your service and pricing are outstanding. I'll be using you again.
Keith
11/30/2011
I'm quite impressed! I called my local dealer and they were going to order the same hitch for twice as much. PLUS charge shipping. Then I went online and found etrailer. And to boot, I always appreciate such a quick response email-wise. Thanks etrailer!
Roberta
11/30/2011
Great service and quick shipping.
William B
11/30/2011
This is my first purchase through etrailer.com. I found the site very easy to use, the price was the lowest I could find, and the service has exceeded my expectations. Thanks
Arthur
11/29/2011
I am very impressed with the folks at eTrailer ... the item I ordered was out of stock. I told them I needed it urgently and they worked with me until we found a suitable replacement. It was the best customer service I've seen in a very long time!
David
11/29/2011
I placed an order with etrailer, then recieved an email confirmation, followed by another email to let me know the product was in stock, and then an email saying that the product had shipped and included tracking information. This was all in the same day! Why doesnt every company operate this way? I will definitely order from etrailer again.
David
11/29/2011
Navigating the site was simple and the entire process was quick and easy. Notifications were timely as well.
Ed
11/29/2011
Easy to navigate site. Loved the free shipping. Appreciated that my free standard shipping was upgraded to Priority Mail. Great prices.
Elisabeth
11/29/2011
Number ONE PLUS in my book. I have never had an experienced with any firm that went to the wall like etrailer. They answered all of my questions, immediately and courteously, and I had many. I was really suprised that they gave me the attention they did for a twenty dollar item and shipped it same day. Thanks a bunch guys.
James
11/29/2011
I would HIGHLY recommend etrailer to anyone! My experience with them, through the entire process, has been exemplary.
Jeremy
11/29/2011
Fastest Shipping I Have EVER Had On Anything, Any Where! I Installed My Hitch To My 2011 C-RV In Minutes. It Was Soo Easy!
Michael W.
11/29/2011
Excellent service and prompt delivery to Canada.Will get back soon.
Mihai
11/29/2011
I ordered a trailer hitch for my Nissan Altima at approx. 12 Oclock this afternoon. Its almost 2 Oclock of the same same afternnoon and I have received an e-mail response from etrailer saying my trailer hitch is in the mail. Not only that the shipping was upgraded from 7 days to 3 - 5 day delivery at no extra cost to me. I sent them an email back and the only thing I said was WOW. Great company.
Richard
11/29/2011
This is my 3rd experience with etrailer, evertytime it ships right away and the quality is great, much better than I ever expected.
Richard J
11/29/2011
I was not only impressed with the speed with which the order was processed, but the help via the phone concerning choosing the right product. And as if that were not enough, I was told that I could call for help if the installation did not go as planned. Other than having someone to stand beside me and help with this project, I can't think of anything else I could ask for. Thanks for all the help.
Thomas
11/29/2011
You guys offer great service!
Barry
11/28/2011
From the time I located your company and made the phone call, the agent was delightful, pleasant and extremely helpful. Thanks.
Carolyn
11/28/2011
Parts came in four days after order...can't beat that. You've got my business. Thanks.
Gary
11/28/2011
Excellant service, been a while since I ordered anything, but service and trouble support was excellant. Recieved replacement for defctive part today, Thanks!
Herb
11/28/2011
Fastest shipping I have ever seen. Very good web site.
John
11/28/2011
Have not used product as it will be a present. Priced exactly as everybody else. Shipping was free and quick, also good communication and confirmation of shipping with tracking #. Good transaction!
Kenneth
11/28/2011
Terrific deal and response time. I hope I have need of you in the future.
Thomas
11/28/2011
Thank you for your quick friendly service and great price.
Walter
11/28/2011
First time order. Very impressed. Fast service. Good communication.
David
11/27/2011
I've never done e-business with such a wonderful, competent, friendly, eager to please, bunch of people! My orders are correct, the prices are the best, and they always arrive on time...or early. Thank you, etrailer.com!!!
Dicky
11/27/2011
Even with shipping the parts I ordered were over 10 bucks cheaper than if bought locally.
Erik
11/27/2011
All the right items in stock. Good info and details on products. Shipping within hours is great.
Geoffrey
11/27/2011
Could not believe how easy it was to get my part that I need I ordered it and 3 hours later it was shipped. What a great experiance I know where to shop now.
Jimmy
11/27/2011
I purchased a reese 20k fifth wheel hitch and install kit. I was very satisfied with my experience with etrailer. When I had some concerns about shipment info, your rep went above and beyond to answer my concerns! Kudos to her, thank you very much! I would HIGHLY recommend etrailer to everyone based on price and certainly on service.
Joseph
11/27/2011
Was very pleased with all aspects of the purchase and the product !!!
Patricia
11/27/2011
Thank you very much your company is top notch!!!
Raymond
11/27/2011
Dear Sir: I really appreciate your excellent service. Today when so many companies take things for granted and don't seem to care how they service their customers, it's a real pleasure doing business with your company. I will be ordering tires for my boat trailer in the near future. Thank You...
Richard
11/27/2011
Thanks for the great service!! I ordered the same lock from another company and took them forever to get them to me!! Thanks again.
Bruce W.
11/26/2011
You are excellent. You have good quality in your products, the shipping, timing, and accuracy is unbeleivable. Thanks for your great service.
Josue
11/26/2011
Large selection, great tutorials, fast shipping and good communication.
Rodney
11/26/2011
I knew what I wanted to buy, it was easy to find and one of the easiest online shoping experiences that I've had. e-trailer was recommended by my father-in-law and I will also recommend e-trailer.
Bryan
11/25/2011
Great dealing with Etrailer and keep me in the loop.
David
11/25/2011
Thanks very much. I have used you guys for several hitches on my various vechicles and I just keep coming back, I don't even look anywhere else. You folks do a GREAT job. Thanks again...
Marvin
11/25/2011
I have ordered a few items from etrailer. The shipping is fast and they are quality products. The prices are far better than most places I can find.
Mike
11/25/2011
I have bought from E trailer for about a year and have spent a few hundred dollars or more and each experience has been nothing but perfect and just what I expected on product arrival.
Ricky
11/25/2011
This will be the 3rd time I have ordered from etrailer and must say it is the best of all web sites i have done bussines with to all at etrailer have agreat day.
Albert
11/23/2011
My order arrived yesterday afternoon by UPS. I am very pleased not only with the service but with the quality of your product. I am anxious to get installed as soon as possible.Thanks.
Colon
11/23/2011
Very fast service.
Fred
11/23/2011
Thank you for the special priority shipping! I greatly appreciate that. So far my shopping experience with etrailer has been a very nice one and I will gladly tell friends and family if shopping for trailer and hitch parts to shop at etrailer.com.
Thanks.
Glenn
11/23/2011
I received the hitch today and am amazed on how quickly it was shipped. I am very impressed! Thank you very much. I highly recommend Etrailer! I received my trailer hitch in 2 days which was remarkable since shipping was free! The trailer hitch fit perfectly and the online installation video was a great help! Thanks Etrailer.
Helmut
11/23/2011
Excellent service - would recommend to anyone.
Sylvia
11/23/2011
Great Website!!!! You cover all the questions, even some I didn't think of.
Your rep was the best phone person we've ever talked to. On speaker phone she even made my wife laugh. Wonderful personality and knew her stuff as well.
The free shipping was helpful as well.
Ted
11/23/2011
Good prices excellent advice and service.
Barry
11/22/2011
Great communication, very responsive. 2 different customer reps emailed me on Sunday night after my order. they were also able to upgrade my shipping too
definitely the best customer service Ive experienced bar none.
Bill
11/22/2011
Great experience. Helpful placing the order. Arrived on time and was just as advertised. Took no time at all to install as shown in the video. Will do business with etrailer again when need arise. Thanks
Dennis
11/22/2011
Excellent customer service, pricing and communications - as well as speedy delivery! Will definitly refer to a friend!
Douglas
11/22/2011
It was great dealing with etrailer, i got my parts in 2 days. thanks
Eugene
11/22/2011
Great experience, order went smoothly and was followed up quickly with shipping info.
James
11/22/2011
You have an outstanding mail order business there! I ordered a Stromberg Carlson 5th Wheel Tailgate from you because you had free shipping for orders over $100. I have competitors near my home, but their attitude of you'll get it when you get it and it will cost you $50 extra in shipping, just wasn't my cup of tea. Your representative even reduced the shipping time from 7-days to 5-days, at no extra charge. You can be sure I will look you up for the next item I need.
James
11/22/2011
This has been an excellent experience. Upgrading the shipping was a special blessing. Thanks
Julian
11/22/2011
It was easy to order and extra fast shipping. I will definitly pass along your information to family and friends. It was a pleasure doing business with etrailer.
Michael
11/22/2011
Etrailer.com had what I needed at a competitive price. I received the product earlier than expected due to them upgrading my shipping choice at not charge to me.
Scott
11/22/2011
Best Price, Informed and Courteous Staff, Good videos describing products not just the manufacturer stuff, free upgrades in shipping, easy to navigate web site, Great Advice on what to buy not just the most expensive product-what more could I want, except that they should sell more stuff that I need!!!
Thomas
11/22/2011
Excellent customer service. Shopping online at their website was easy and the detailed descriptions made it possible to order the special requirement part i needed. Thanks for the pleasant buying experience.
Anthony
11/21/2011
Great place to buy all your camping needs! This was the second time I've purchased from etrailer and it was easy and enjoyable. They had just what I was looking for and they were even able to upgrade my shipping at no extra cost!
Etrailer has earned my business.
Branon
11/21/2011
Haven't received product yet but, shipping same day, best pricing I have found. Excellent so far...
Charles
11/21/2011
Fast shipping. Good Instructions, especially the included DVD. Easiest installation, for my F250, ever.
David
11/21/2011
Had it not been for etrailer.com, we would have ended up paying FOUR times as much at our local store. Thank you etrailer.com for saving us money and providing the best products.
Fabricio
11/21/2011
Ordered a hitch system and two accessories on a Wednesday. Selected free shipping. Got an email indicating shipping option was upgraded at no charge and received my items on Friday. Hitch installed Saturday and good to go. No surprises. Would use etrailer.com again without hesitation.
Greg
11/21/2011
Great. Fast turnaround.
James
11/21/2011
I have purchased a few different thing from etrailer and everytime they have been very quick to ship and no problems what so ever, thanks etrailer for your help!!
James
11/21/2011
I have ordered from Etrailer on numerous occasions and have never been disappointed. Their level of efficiency is tops. I highly recommend them.
John
11/21/2011
A wonderful experience, the pricing was good and so far the customer service after the sale has been outstanding.
Ralph
11/21/2011
Fast Shipping!!! Good parts!!
Rick
11/21/2011
Awesome tires, fast shipping, would do business with again, thanks for the fast service.
Ronald
11/21/2011
Fast,Easy and and a great deal!!! thanks etrailer!!!
Shawn
11/21/2011
The online order process was great... Will send a photo of the final instation of the items..Thanks..
Theodore
11/21/2011
The order came in less than 20 hours. Great service.Thanks.
Bens
11/20/2011
Thanks for your prompt service and kindness.
David
11/20/2011
Excellant service. Quick shipping. Good products.
James
11/20/2011
Thanks for the expedited shipping, I always stick with a company with good customer service! I am impressed so far!
Kyle
11/20/2011
Cheapest price and free shipping add up to a great deal.
Stephen
11/20/2011
etrailer.com continues to be one of my favorite e-tailers. The website is clean, shows helpful links to associated items, and works flawlessly. Order processing and shipping is lightning fast - they underpromise and overdeliver. Their post sale communication is outstanding. They make every effort to stay in touch and provide an easy way to communicate if there are problems. This bunch has customer service figured out. Their how to videos are so basic, step by step, that I've never had any problems with any installation. Add to all that quality products at very competitive prices. I find myself always coming back to etrailer.com.
Can you tell I like these folks? I ought to buy stock in the company! You won't be sorry.
Dennis
11/19/2011
I have ordered from etrailer in the past and was extremely satisfied with the transaction. When possible I will use etrailer whenever possible. Thanks for the great service.
Jack
11/19/2011
Just finished installing new drums and bearings from e-trailer.com. I've been doing business with them off and on for about 10 years,and, the service was superb as usual. Quality service, quality parts, quality people...
James
11/19/2011
There is no better retailer to buy from than Etrailer.com. Products are delivered in no time and their customer service department is excellent!
John
11/19/2011
Great fast service. I will definitely use this site to order again when I need something.
Richard
11/19/2011
I had a great experience using etrailer. They had exactly what I was looking for and shipped it express for no additional money. Thank you.
Allan
11/18/2011
Great experience. Very easy to find what I was looking for. The videos on the site were great, and let me know that I would be able to install my hitch & wiring with no problems. Delivery only took 2 days and it was FREE!
Dan
11/18/2011
Put the hitch on myself. The electrical wiring was so easy. Never dreamed it would be this easy.
David
11/18/2011
I have never experienced such great service. Thanks for the pleasure of doing business with a very great company, and staff.
Dennis
11/18/2011
Easy ordering, fast service, great tracking process. Ordered docking lights early on the 15th and were received and installed on the 18th. Love the LED lights.
Edward
11/18/2011
Shipping was super fast. Light was reasonable price and good quality. Exactly what I was looking for. I will be a repeat customer!!! Thanks!
Hank
11/18/2011
Very fast service.
Jon
11/18/2011
Order arrived ahead of time thanks to free shipping upgrade and was exactly what I ordered. I would definitely recommend this website, they were great all the way...Thanks
Mark
11/18/2011
Thank you very much for the fast service. I much appreciate it.
Martin
11/18/2011
Good info online. Process quick, easy and confirmation of order shipping within 24 hrs. What more can you ask for! Thanks for the great service!
Matthew
11/18/2011
Good prices free shipping. Whats not to like?
The
11/18/2011
Excellent website that provides ample information to make an informed choice and the prices are very good.
Donald
11/17/2011
Very quick response and shipping. The web site is easy to navigate. Very good experience.
Henry
11/17/2011
Fantastic service, great competitive price and neat map based package tracking system easy to access. If I ever need to purchase a product that is offered by etrailer, that is the first place that I will shop. Thank-you, etrailer.com.
Herbert
11/17/2011
Am impressed with the quality of your site. Also, the customer communication and quickness of shipping are appreciated.
James
11/17/2011
E-trialer.com provides great service and as good prodcuts. I purchased a trailer hitch and it is well made. The on-line video made installation quick and easy.
I also purchased seat covers and they are made of good quality material.
Jeff B.
11/17/2011
Your "service" as well as your "products" are GREAT!!! We will be loyal customers in the days, months and years to come!!! By far you're one of the best Companies and Websites available!!!
Lawrence
11/17/2011
Before placing an order, I called and talked with a customer service rep. She answered all my questions and concerns. Placed order on 14 Nov and received on 16 Nov. Great people, great service, speedy processing of my order they will get all my future business. Thanks!
Patrick
11/17/2011
etrailer bent over backwards to assist me on a low or no profit sale. I would absolutely be a repeat buyer if the occasion presented itself. Excellent seller.
Robert
11/17/2011
Man you all are fast. I order a lot of things on line and Nobody has ever responded as fast as you did. Keep up the good work I will be ordering more from you. Thanks again!
Robert
11/17/2011
100% pleased with my expierance! Great prices, and quick shipping! Great customer service!
Timothy
11/17/2011
The order was placed on Monday 11-14-11 and was correctly recieved on Thursday 11-17-11 ... thats good service. Thanks etrailer!!! :)
Warren
11/17/2011
Great company. All products ordered and received in 24 hours to my door step. Everything fit as advertised. Couldn't be happier.
Wynn
11/17/2011
Description of product, pricing, ordering were clear and accurate. shipping was faster than expected. Items were received in good condition. Would recomend this site to anyone needing parts for Yakima components.
Bob
11/16/2011
It is truly a refreshing pleasure to deal with such a responsive supplier. I will not forget your timely actions on my order.
Carl
11/16/2011
Ordering was a piece of cake and the folks at etrailer takes care of business. I have had 4 or 5 orders with them and I have never ever had a problem with the products or there service. I live in the middle of the pacific ocean on Kauai and things take awhile to get here but etrailer seems to get my things to me in a hurry and hands down beats any and all competitors on price and service. I'm a customer for life. Aloha
Carroll
11/16/2011
I purchased a Yakima Rack and Roll trailer. The service was superior, the delivery was prompt, and the installation video was perfect. Shortly thereafter I ordered assessories for this trailer and the service, pricing and delivery were great again!
Craig
11/16/2011
The website and ordering process are very fast and easy to use, a lot of helpful install and product information.
Greg
11/16/2011
Very quick email reply on order confirmation. Fast delivery. Friendly staff. Thanks a bunch.
Jason
11/16/2011
Customer service at e-trailer is outstanding. The two times I have had assistance from CS was outstanding. Great Job.
Joe
11/16/2011
The first time I have ever ordered something online and it shipped in less than 2 hours. Have not received merchandise yet however, I am impressed with the ordering experience so far.
John
11/16/2011
Thanks for the quick delivery. Our family will be traveling to Travers City, MI around Christmas time and look forward to using the luggage carriers! I'll try to remember to send you pictures of our trip when we use the bags.
Mark
11/16/2011
Easy to shop. ordering was easy,also emails are updated so i know its status. thank you.
Roger
11/16/2011
Always great dealing with e trailer!!
Seth
11/16/2011
THANK you. This is one the best customer service I have experienced in a long time. Best regards.
Alex
11/15/2011
Your customer service went above and beyond what most companies would ever do....what a complete pleasure.
Anna
11/15/2011
Thank you!!!! simply brilliant customer service.
Brad
11/15/2011
Wow! Great customer service. I was so thrilled with your prompt and personalized service, that I went back to your website and looked for other stuff I was wanting that I could order to support your business. I'll be bragging about your online customer service.
Dan
11/15/2011
Wow e trailer was a great company to do buisness with. They processed my order with such speed. Received my order today every thing was exactly what I ordered. I will use them again as well as recommend them to everyone I know. Way to go.
Floyd
11/15/2011
Dealing with etrailer was a pleasure. Their communication is great at no time did I feel I was being ignored.
Frank
11/15/2011
I really appreciated your video demonstrations, it made it very easy to make my selection of one product over another. Great web site, great selection of products, and I will be back in the future.
John
11/15/2011
Etrailer was easy to work with good experience.
Lane
11/15/2011
Exactly what I needed, good price and great delivery.
Patrick
11/15/2011
Great , fast service every time!! Thanks to everyone @ etrailer! Keep it up.
Roch
11/15/2011
Thank you for all your services,because you folk at etrailer have made work easy.
Stephen
11/15/2011
Placed Order just before 5:00 PM and it shipped the same day !! Excellent!
Chose your site because of the explanation of how to measure a Ball Mount - useful information presented in an easy to understand way.
Thomas
11/15/2011
So far I am very happy with your product and service.. I purchased a hitch back in July with the same very good results.. I will be telling all my friends about etrailer!
Thomas
11/15/2011
Fast shipping! I ordered a Thule ski rack and everything was exactly what I ordered and fit perfectly. Cheapest prices I found and same great product. Will definitely come back.
Whitney
11/15/2011
Unbelievably fast and efficient processing and shipping. Placed order at 9:30 on a Friday night and the order was processed and shipped out of state to me, arriving on my doorstep Monday afternoon. Thanks Much!
William
11/15/2011
They came last week and were just right. Now, we have to paint them well, so they won't rust.
Ann
11/14/2011
Fast and easy! Then they e-mailed me that they could save me money on shipping after my purchase was completed.
Brian
11/14/2011
WOW! Great communication after my order. SUPER fast shipping! I have recommended this site to at least 20 people since my order arrived last week. LOVE you guys!
Dana
11/14/2011
The lady that took the order was very fast and very smart on everything to do to get it done right and fast. AND YES i could understand her ! american ! finally thanks it was very nice. and your e mail tracking is allsome.
Daryl
11/14/2011
I recently purchased a Yakima Rack and Roll trailer. The e-trailer website provided a lot of good infomration about the trailer, as did the video describing the product. The video describing how to assemble the trailer was easy to follow and will be extremely useful when the trailer arrives. Service from e-trailer was extraordinary. I placed my order at 9:00 am on a Monday and received immediate confirmation that the trailer was in stock and would be processed within a day or two. By 11:30 am the same day, I received a second e-mail reporting not only that the trailer had shipped, but that e-trailer upgraded me at no charge from standard shipping to express shipping. I'll certainly be a repeat customer.
David
11/14/2011
Perfect! Thank you very much. You guys at E-trailer are awesome.
Dennis
11/14/2011
Web site works perfectly. Shipping is fast. There was an issue with one of the parts I ordered. I called and they took care of it... no hassle at all. Thanks.
Fike
11/14/2011
Great service. Easy to use order process and quick shipping. Haven't used the Tekonsha 7-way Trailer Emulator yet, but the quality and ease of use are obvious.I have a pickup and a motorhome with 7-way hitches, and I'll use it before every tow.
George
11/14/2011
Excellent service experience. Just what I needed and rapid delivery.
Gerrit
11/14/2011
AMAZING service and follow-up! I haven't even received my order yet, but I am already very impressed with the status updates and customer service.THANKS!
James
11/14/2011
Great experience. I received prompt communication about my order and its status. The chains arrived sooner than the original estimate when I placed the order and after watching the video of how to install from the site, they are very easy to install. Thanks again!
Kristin
11/14/2011
I have previously bought from e-trailers before , and I am always satisfied. Fast service, good prices. Just what I am looking for.
Lyle
11/14/2011
I think etrailer is the best site for related stuff. ive purchased a rola cargo carrier/platform, security locking pin for it, and a security locking pin for another item...all 3 items were the best priced, quickest shipping, most excellent customer service ive ever experienced.
Paul
11/14/2011
Love this place. Work recommend to anyone.
Paul
11/14/2011
Very fast shipping.
Ramon
11/14/2011
VERY FAST order processing and shipping. GREAT communication.
Robert
11/14/2011
Incredible service! Placed my order on Tuesday and was expecting delivery early the following week - what a great surprise when it arrived on Thursday at no additional cost! Great product - had it installed witin 3-35 minutes and everything fit smoothly. ***** 5 -star customer service. Thanks!
Clay
11/13/2011
I have used etrailer.com now for the 3rd or 4th vehicle of mine and have been extremely happy with the products and the ease of doing business with them. I have reccomended them to many friends and I have gotten all positive feedback.
John
11/13/2011
etrailer has what you want with great prices to go with it.
Pat
11/13/2011
I just got my order today.It's very nice and works very good for my truck.Thanks etrailer.
Amadou
11/12/2011
Very favorable first-time experience, even though it was a relatively small order.
Thanks.
Nathan
11/12/2011
I ordered a trailer hitch, brake controller, and the associated wiring harnesses because etrailer had them at a much better price than I could get locally.The free shipping didn't hurt either!! They came quickly and are all installed- will definitely order from you in the future.
Robert
11/12/2011
I received my lens today and am extremely pleased with the quick shipment and price. I'm glad i found your store and will def order any and all trailer needs from you. Thanks alot!
Scott
11/12/2011
This has been one of the best online buying experiences that i have ever had. from the first phone call I could tell that they knew there products. shipping the same day shocked me, because it was after 3:00pm when i placed the order. it is great to know that there are a few etailers that believe in customer service.
David
11/11/2011
My shopping experience was very enjoyable. Your site was very easy and friendly to use.
Dusti
11/11/2011
Very fast and accurate responce to my questions, easy install.
John
11/11/2011
Let me say how sorry I am about being so late about getting this comment to you. I am so happy with the Blue Ox hitch on so many levels that I bought from you. The price was great and free shipping made it even better. While I was waiting for the hitch to come in, I went across town to ask what they wanted for the same hitch at Blue Ox Outfitters and it was 2 hundred dollars more.
A friend and I put the hitch in we both thought the instructions were a bit hard to understand but all in all it went in no problem. The next day I was pulling my 3 horse gooseneck trailer fully loaded again with no problems. Great job guys, keep up the good work.
Marty
11/11/2011
Painless ordering process, super fast shipment and delivery. I'd surely do it again.
Michael
11/11/2011
I think your entire staff, from sales to tech are awesome, you all went the extra mile to get my order processed. I've ordered from you prior to this, and will be returning in the future. Thank You All.
William
11/11/2011
Excellent service and appreciated the shipping change as package arrived in 3 days and was exactly what I needed. Thanks and will remember you for future purchases.
Anthony
11/10/2011
Thanks for the great service. I received the order and installed it in 30 min.
Charles
11/10/2011
I get the goods I order from you faster than any other business I order from over the internet. Thanks.
Ed
11/10/2011
Fantastic Service! Quick delivery at no extra cost. I'll recommend to my freinds when they need a hitch.
James
11/10/2011
Great company, ordered at 7:00 am was shipped by 9:00 am. Great company, easy website and great prices. Thanks e-trailer.
Joe
11/10/2011
Awesome!! Thank you so much for the upgrade to Express Shipping. Now my trailer will be able to be put back together sooner than originally thought! I will shop etrailer.com for all my future trailer needs. You went above and beyond. Thank you very much!
Lora
11/10/2011
Found what I wanted and the price was good. Have not yet received the items but I know they will be the correct ones the site made the order process easy.
Mark
11/10/2011
Truely fantastic service. I placed my web order, had confirmation of them processing it, and then confirmation it was shipping that same afternoon in a matter of hours. Truely first class service....with great prices to boot!!!
Thomas
11/10/2011
Your website is very easy to navigate and is setup well. I initially emailed with one of your reps a few months back when I first bought my Ford Edge because nobody had a hitch for the 2012 yet. Although she couldn't fabricate me a hitch, she was helpful and courteous. When I saw that you had the hitch available, I immediately placed my order. Definite KUDOS on the free upgrade in shipping. That was an unexpected holiday treat. Thanks again.
Thomas
11/10/2011
I've been extremely HAPPY with all of my orders. Great communication and fast update of my order. They sell High Quality Products that exceeds my expectations. And eTRAILER.COMs excellent service and fast shipping makes them my first choice. THANK YOU!!!
Thomas J.
11/10/2011
I just wanted to say thank you for sending out the hitch cover so quickly and how I should clean the hitch cover. I did a survey concerning etrailer.com. I had no idea on how quickly the hitch cover was going to be shipped. Thank you for the great service.
Ben
11/9/2011
I placed and order on the 8th of this month and your staff got the parts shipped right away. When I placed the order with your rep she was very helpfull and pleasent when i called. I have always recieved excellent service from the staff at Etrailer. I always recomend Etrailer to anyone looking for parts as I know that they will be treated well. Thanks Again.
Brian
11/9/2011
My complete order arrived on my doorstep in 24 hours. Everything seems to be exactly what I ordered. And etrailer picked up the cost of shipping. THAT is customer service.
Carolyn
11/9/2011
Wow unbelievable how quick these guys were. Within a couple hours or less of placing the order I got an email that the items had shipped. That was on Monday and today is Wednesday and I got the package today. Excellent job guys and the items are great as well. Thanks again.
Charles
11/9/2011
Super easy ordering experience. I received multiple follow up emails, other than just the typical order confirmation, updating me on the status of my order. Within an hour of ordering, I was informed that my rack had been shipped! Very professional.
Chris
11/9/2011
Excellent service,very polite over the phone and my order was shipped on time.Customer service is everything to me even if I had to spend more money to get quality service I would great job.
Colin
11/9/2011
Excellent outstanding service. I wish I knew of a better way to let other companies know how to model themselves after your way of doing business. You are truly a breath of fresh air! Keep up your excellent ways.
John
11/9/2011
I was pleased with the fast shipping everything went together sweet thanks for the good fast service.
Joshua
11/9/2011
Just what I ordered,on time. Very satisfied. Thanks.
Robert
11/9/2011
Thank you so much. Awesome customer service. Will definitely recommend and use if needed in future.
Andrew
11/8/2011
Holy Cow! Your rep was the BOMB. Called her with part numbers and she had the order completed in less than 5 minutes. Less than an hour later i got an email saying that the items were shipped. Awesome service!
Bubba
11/8/2011
Absolutely top notch. Will certainly do business again. Thanks.
Chris
11/8/2011
One of the best web sites to order from...I have ordered before and everything is all ways correct or you very quickly email and keep in contact with the customers...which really relates to us that you care and really do appreciate our order however small! I will tell all my boating friends and farmer friends as we have lots of trailers about etrailer.com and the name is easy to remember! Good luck and keep up the great customer service.
Deirdre
11/8/2011
Very fast and accurate, I ordered on Sun evening and received it on Tues.
Derek
11/8/2011
I loved the video in which you show how to install it and the pictures that show how it looks once installed.
Edwin
11/8/2011
Super fast shipping with a FREE UPS upgrade! The complete brake assembly fit perfectly and was priced about the same as just the brake shoes from another supplier.
James
11/8/2011
Very, very good service!!!! I live in Toronto, Canada and I received my item in less than 3 weeks!!! Your Customer Service, either by phone or e-mail, is fabulous!!!!
Thank you very much!
Janine
11/8/2011
I am blown away with your speed at which my trailer hitch was shipped. I only wish there were more companies like you out there. i would highly recommend your company to my friends and family
Jim
11/8/2011
100 customer service. Great communication. Will deffinately do business with you again. Can't wait to recieve my products.
Johnathan
11/8/2011
KUDOs and many Thanks to everyone at etrailer.com. The products are EXCELLENT ...the prices are the best I have found both online and offline ... customer service is EXCELLENT ... No Charge shipping and receipt of my order was much faster than I ever expected. etrailer.com is the definite way to purchase hitches, wiring and relevant accessories without a doubt or question ... PERIOD !!! A++++++
Jonathan
11/8/2011
Thanks! You guys are fast. I appreciate the service and especially your how-to videos!!
Mark
11/8/2011
Phenomenal Job!! Easy website, easy ordering and fast shipping!! Thanks.
Michael
11/8/2011
So I watch a video on how to install a trailer hitch on my wifes model/year car. I know I'm ordering the right hitch and I know how to install it before even ordering. I order the hitch in a matter of five minutes at a late hour. Within an hour, I get a notice that my order shipped. What? That was impressive!
Alan
11/7/2011
These people were great to work with the prices are great and shipping is fast.I would encourage anyone to buy from these people.
Brad
11/7/2011
Don't hesitate on your order ... this is the place to buy.... Great prices, quality products, and AMAZING service!! order your items now.
Brent
11/7/2011
This is the second time I am using E trailer.com because the first time went so well. The videos on the website are very helpful their website is the easiest to use. I wanted to make sure that the product I get is for my car and they make it easy to verify that. If you need a trailer hitch then I would highly recommend them.
Brian
11/7/2011
Thanks, great service.
Bruce
11/7/2011
Very easy to order. Very satisfied with the experience.
Cecilea
11/7/2011
You guys have always done a very good job.
Donald
11/7/2011
The web site is well organized and easy to use. The product ordered was sent very fast, and I received it in very good condition. Very much recommended!
Doru
11/7/2011
Your customer service rocks.
Edgar
11/7/2011
Fast, efficient, usually best prices. I really like the draw-tite hitches. I have bought several different ones and they always fit great.
Fred
11/7/2011
Great customer support! I would order from these guys without thinking twice!!
Garry
11/7/2011
Friendly service, great web site with interactive photos and lots of infomation. Quick shipping and unexpected bonuses and great prices.
James
11/7/2011
Very fast service. Like the fast email responce and tracking.
James
11/7/2011
So far my experience has been great. I just placed my order yesterday and it shipped today and to top it off I was just notified I was upgraded to quicker shipping at no additional cost.
Janell
11/7/2011
Customer service was incredible - I am sorry I am not sure what I could recommend to do better. Just keep doing what you are doing! PERFECT 100 A+
Janis
11/7/2011
Thanks...I appreciate the upgrade and all the great communication provided by etrailer. It has been a pleasure doing business with etrailer.
Jeffrey
11/7/2011
I would like to compliment you on sending my order so fast. I ordered it on Monday and I received it on Friday. Again thank you for your good business.
Jerry
11/7/2011
Really great customer service and extrememly fast shipping. I ordered on a Wedensday afternoon and had to call and make chages to my order as late as 4:45pm and my packages were delivered the next afternoon less than 24 hours later. And it was UPS ground shipping. Really impressed!
Toby
11/7/2011
Your rep was very helpful and informative. She sent me a helpful video on installation for Thule chains. Thanks.
William
11/7/2011
Excellent service. The parcel was posted the day they receve the order.
Yves
11/7/2011
Great products at great prices. The product I ordered is exactly what i've been looking for and the price was great. A quality procuct. I will order from you again!!!
Fred
11/6/2011
Your rep was very helpful with my order. Thank You.
Jack
11/6/2011
I am very impressed with the website product selection. The prices and the quality are great! The ease of ordering.
James
11/6/2011
Wow, you guys are quick! This is the second time I have ordered from you. It’s so nice to buy a quality product made in the USA! Should I have the opportunity, I will recommend you.
Joe
11/6/2011
Outstanding service.
Michael
11/6/2011
Excellent product. Super fast delivery 2nd day! The cargo try was easy to assemble. I am glad I got the lighting kit that matches the openings for this cargo tray. It makes the tray much for visible for those driving behind me. I also got the net and master lock. All products were as described, and I can recommend them highly.
Nicola
11/6/2011
I definitely recommend the wiring harness! I was sold on the video showing me how to do the install which made things a whole lot easier. The trailer hitch looks great!! I did have to do a little filing on one end to make it fit right but all in all no problems. The staff at e trailer are tops!! I had to call and talk with someone and they were very pleasant with helping me with my order. I am very pleased with my order and am recommending e trailer to everyone!
William
11/6/2011
Nice web layout for truck applications, one stop shop for trailering
Mark
11/5/2011
Installed camper mirrors today, install was very easy,mirrors worked real good,they where very stable at highway speed no vibration.
Robert
11/5/2011
I received my cargo net yesterday and I had it together and in the back of my Murano last night. Thanks to your easy to read & understand instructions, I put it together without my wife's help. It fits & I know the wife is going to love it each time she goes to the grocery store. Thanks again.
Roy S.
11/5/2011
Great service...product as advertised, received promptly! Thanks!
William
11/5/2011
Appreciate the service and I'll spread the word.
Bob
11/4/2011
Great Communication! Fast Shipping! Excellent Product! Thank You.
Bradley
11/4/2011
That's awesome! Thanks for getting my order shipped so quickly. I recommend your company to a lot of my friends.
Brian
11/4/2011
I enjoyed the entire experience. Ordering was easy and the free shipping was the selling point for me. The trailer hitch was exactly as promised and I was able to install it myself in about 30 minutes. Great experience using etrailer.com.
David
11/4/2011
Very good service, will use again.
Earl
11/4/2011
Once again my experience with e trailer has been enjoyable and efficient. I was able to fully investigate the items for my purchase. With the videos a picture really is worth a 1000 words. and the reviews I was once again comfortable in knowing exactly what I was purchasing and comfortable with how it would work for me. All of this along with, I believe, an unsurpassed variety of quality items from which to choose. Then to top it off with free shipping which has always been reliable and expeditious! again this time my order shipped within a few hours even though I placed it late at night. Keep in mind that I can not comment on problem resolution or return procedure with e trailer as I have never been inclined to explore either of these. I guess that speaks to the quality of the e trailer organization. Thanks again!
Gary
11/4/2011
Nice product, pricing, and FAST SHIPPING!
Jack
11/4/2011
Your rep was very patient and extremely polite i will order from you again.
James
11/4/2011
I bought the hitch to my first vehicle at Bropfs(from you) and after moving to Wyoming from Missouri many years ago and am happy to continue to be a loyal customer. The shopping experience with etrailer.com was second to none.
Jason
11/4/2011
Excellent service and recieved my order pronto.
Mickey
11/4/2011
WOW!!!! What fast service.I will recommend you if someone else needs parts....thanks again.
Richard
11/4/2011
I have been on the phone for a long time today trying to track down a part for a trailer hitch. Everyone told me that it was back ordered until late January. Finally I tried etrailer and talked to your rep and she told me the same thing, except immediately, she said she had an identical part by another company in stock, and she is sending it out and I will receive by Tuesday of this week. That is what I call efficient and helpful, made my day, Thanks!
Richard J
11/4/2011
Great service and great prices. I have been shopping on the net for years,and i can say this is one of the best experiences i have ever had.Super fast emails, followed with super fast shipping. Thanks you. I will be back again & again.
Roy
11/4/2011
The product was the right part, and the price was real fair along with shipping cost. Time to recieve was very good, so overall I would give you an A+
Roy
11/4/2011
Quick Shipping, Hitch took just minutes to bolt up on my 1999 Regal, no problems.
Steven
11/4/2011
The item I ordered came in, WOW that was super fast and the item is awesome, thank you for the super super fast service and great product!!! Thank you.
Tony
11/4/2011
Amazing company and customer support. I decided to add something to my order and the rep ran out to the floor to make sure they didn’t ship before she could change my order. Simply amazing.
William
11/4/2011
I received the Swagman Bike Rack a while back. I have used it a couple of times. An excellent rack especially for the price. Well designed. Fast and easy to put bikes on and off the rack. Bikes are always separated preventing bikes banging together without bungee cords. Very satisfied with the Swagman Rack and Etrailer.
Darryl
11/3/2011
eTrailer was very fast in shipping my order and very customer service oriented. I would highly recommend them to anyone. Great job guys!
Daye
11/3/2011
I certainly appreciate the fast service.
Frank
11/3/2011
Very helpful staff, Good buying experience.
Harry
11/3/2011
Was very happy with the fact that the sales associate was familiar with the product and the ease of order taking, follow up emails and delivery tracking. Thank you.
James
11/3/2011
Great low price and Fast Shipping, Thanks!
Larry
11/3/2011
Thanks for the quick shipping and all the help in selecting the correct base plate. Your rep was verry helpful. Three days after calling and the base plate is installed.
Richard
11/3/2011
Received my product in a very timley manner,It was exactly what I ordered.
Great!
Robert
11/3/2011
This is the 3rd of 4th time I have ordered items from etrailer and every time the orders come quickly and accurate. I received emails as soon as the items shipped with tracking information that I watched as it traveled. Everything I have bought for my truck and trailer has fit perfectly. The website was very easy to maneuver around to find what I was looking for. The pricing seems very reasonable for the products. Thank you to the staff. The truck just pulled up, I have to go outfit my trailer now with my new etracks and straps.
Adam
11/2/2011
Fast Delivery, Great Pricing, A+ on support.
Charles
11/2/2011
Wow!!!! First, this was the only place that I found the parts I was looking for in stock. Second, they got the shipment out the same day I placed the order which was late in the afternoon.
Derrick
11/2/2011
Awesome experience! My order came as expected and was correct. After chasing out the threads in my Jeep, the hitch went right on....very easy. The wiring harness was very easy to install as well. Now all I need is to attach my trailer and I'm ready to go! Thanks!
Ed
11/2/2011
It is a pleasure working with the folks at E Trailer. It is easy to get in touch with them and they are always so helpful. Once I placed my order I received emails regarding the order cycle and the actual day the order shipped. The parts were packaged well and were good quality parts. I found the website easy to use, and if I needed help I called and received assistance.
Gary
11/2/2011
The exact size I need.Good price and fast shipping!
George
11/2/2011
Excellent product at very reasonable price, very fast shipping, excellent communication from etrailer. Highly recommend this seller and supplier.
Jim E.
11/2/2011
Fast service, good price and easy web site. I have used them maney times A+ company.
John
11/2/2011
Wow, great service. In 6 days I had the product. That is great service, when you consider I am in Idaho.
Larry
11/2/2011
Have what i need for older 8000 pound Dexter axles. orders normally come quickly . thanks Etrailer
Mark W.
11/2/2011
Would like to say i can"t believe the service. ordered parts monday morning and recieved them today at noon! spectacular service and the right parts, unheard of. Thanks again.
Steve
11/2/2011
Excellent web site. Broad range of trailer equipment/accessories/parts. Prices seem to be very fair and somewhat lower than the competition. Shipping was lightning fast although I am writing this before I have received the product.All in all, I am extremely pleased and will definitely deal with etrailer again.
Diehl
11/1/2011
I have not recieved the product I ordered yet but, the quick acknowlegement that my online order was recieved and an additional note that my product had been shipped, plus notes on tracking the product was far better than I expected. I am very pleased so far!!
Gary
11/1/2011
Excellent Communication, Committed to Service.
Gerardo
11/1/2011
2nd time I have ordered receiver hitches and have been VERY satisfied each time
John
11/1/2011
Superb service and courtious via the call now. Somebody answered with precision !!! The item as been shipped 15 min. after the purchase.... Highly recommanded !!!
Michel
11/1/2011
I've bought items from etrailer over the years. never had one problem with Items or great customer service. etrailer is a great place to buy top quality products. Shipping is the best Ive ever seen. You buy it, its on your door steps. Thanks etrailer!
Ronald G.
11/1/2011
Great, notified every step of the way.
Stacy
11/1/2011
Your rep answered all my questions. He provided a complete parts list with part numbers so that i could place a order. He also provided a step by step procedure and a video to make my install easy. Can't wait till the parts show up at my house! Thanks!
Tom
11/1/2011
I had an amazing shopping experience with etrailer.com. They have great descriptions of items with video demonstration on installation and use of a lot of their products. They also upgraded my shipping for free and it arrived way sooner than expected. I will recommend and purchase from them again.
Trent
11/1/2011
Fastest turn around I have ever experienced. Very attractive price and free shipping hard to beat.
Alexander
10/31/2011
I received the order Friday which allowed me to complete the reassembly of my trailer on schedule. Thank you for the attention to my order, and the communication from etrailer has been top notch. I will definitely do business with you again.
Andy
10/31/2011
I just placed my order less than an hour ago, and have already received a personalized email from etrailer.com telling me that my item has shipped. Never, in years of ordering items from other companies online, have I ever received an email that my item has shipped so fast. I will definitely remember this service and pass it along to my colleagues and friends.
Anthony
10/31/2011
Awesome customer service, fast shipping, and really nice installation videos. Overall great service, wish I would have found along time ago.
Burk
10/31/2011
This was my first time using etrailer for products and I must say I am very impressed. First and foremost the selection of products is what I was after, and the after the sale service was a big selling point and earned a return customer. So many companies seem to forget about you after your payment has been recieved. I will recommend etrailer.com to all my friends, and clients.
Charles
10/31/2011
The folks at etrailer were great. I got a message confirming my order immediately and then one saying my shipping had been upgraded free of charge to 3 day about an hour later! The item showed up on time and was in good condition.
I felt they did a very professional job and I would recommend them as a source for trailer parts. thanks!
Dan
10/31/2011
It was really great to find the wiring harness for my 2011 Jeep Liberty at a reasonable price, as I had been told it was only availiable at thye vehicle dealer, who price was rediclious.
David
10/31/2011
It went on as easy as they said it would and in about 45min by my self. Their price was better than many I looked at and the delivery was quick, fast and I received it before the due date. I will recommend etrailer to everyone looking for a hitch.
Donald
10/31/2011
Easy ordering the correct parts. Customer service was great.
Erik
10/31/2011
Thanks. The on-line, phone and email order process has been exemplary.
Frederick
10/31/2011
Placed my order on Friday. The order was delivered by USPS on Monday. Product worked exactly like it was presented on the video. Well done etrailer.com.
Jeffrey
10/31/2011
Thank you. I have to tell you, your customer service has been top notch thus far. I received a call yesterday from someone confirming my order. The young woman pointed out that I ordered an 1 1/4" hitch cover and not a 2" that I meant too. She changed the order for me and corrected my mistake before the shipment was even shipped. I am very thankful and pleased with everything so far.
Jody
10/31/2011
Ordering process went very well!
John
10/31/2011
Excellent product, fast delivery, satisfied customer.
Luis
10/31/2011
Great video showcasing the convertaball talgate steps. Compared to other types of steps it is at a very competitive price. This will be just the thing to get into the back of my tall Tundra for those fishing and canoeing trips! The etrailer.com site is easy to navigate, and they upgraded my shipping at no extra charge! Great site and a good business.
Michael
10/31/2011
Thanks so much for the quick shipping. I actually received the package yesterday and everything looks great. I think through this short process I received 3 emails (this one from you included) keeping me updated on the status of the product I ordered - that is good customer service and I appreciate it. I will share my experience on the link you posted in this email and I will definitely order from etrailer again.
Travis
10/31/2011
Very fast shipping.
Donald
10/30/2011
Good products, quick shipment.
Gabor
10/30/2011
Recently I placed an order with you. I was astounded at how quickly my order was handled and delivered. Thanks!
George
10/30/2011
Etrailer is my number one site for my occasional trailer/hardware needs. Service is so far great and handling fast. I've had zero issues with Etrailer so far.
Jeff
10/30/2011
Outside of a short back order, I received both items I ordered in good condition. Items were in very heavy duty packing material which I am sure limited any chance of damage. I was relieved to see that both items ordered were exactly the model numbers ordered. So, they fit my particular truck model perfectly the first time installed.
Richard
10/30/2011
Everything arrived just as promised and very quickly. The items were exactly as outlined on line. We are very satisfied. Thanks for a good product and good service.
Sandy
10/30/2011
Excellent buying experience. Found that elusive replacement pin and clip for my Thule Parkway bike hitch which was delivered promptly. Will definitely shop here again.
Thomas
10/30/2011
The folks at etrailer.com continue to go out of their way to make shopping with them a pleasant experience. They have definitely earned my business and I'll be telling others. Thanks!
Andrea
10/29/2011
They had the trailer essentials that I could not find anywhere else. It is easy to find your way around the web the site. You get a very rapid response to placing an order on line. Plus good email confirmations of the order and shipping and even if necessary an email from a real actual human being with a name. Wow, what is the world coming to this is old fashioned, confidence inspiring real service
Andrew
10/29/2011
Placed my order on Friday and received the order on Monday. Good service and good product. This is my second very satisfactory experience with e-trailer.
James
10/29/2011
All I ordered was a wiring harness, went with etrailer because you had just about the lowest price even with shipping. First order I placed with you and it was on a sunday morning, got an email that day letting me know the item was in stock, notified on monday afternoon that it shipped, and received it on Wednesday. Etrailer will get more of my business and I would recommend them to others.
John
10/29/2011
I have been a satisfied etrailer customer for many years. I have purchased many products over the years and they always arrive in a timely manner in excellent condition. Pass along to your employees to keep up the good work, you guys restore my faith in the American Company!
Andrew
10/28/2011
Magnificent. If I only had one word to describe my experience with e-trailer, that would be it. I ordered my trailer brake on a Saturday. I wasn't in a hurry to receive
it; I don't even have a trailer! One hour and ten minutes after I placed my
order I received and e-mail letting me know that the product I had ordered was in stock and ready to ship within 24-48 hours and that tracking information would be sent when the order had shipped. Twenty two minutes later, I received an e-mail informing me that he was able to upgrade my shipping option at no additional cost and was able to ship my order that same day. Seriously!? On a Saturday!? Magnificent! I received my order the following Friday and couldn't be more pleased with the service. I ordered a Tekonsha P3 with digital display. The first thing I noticed when I removed it from the box is its weight. It's remarkably heavy and appears to be very well built. It's actually made out of metal as well as
plastic and looks to be considerably higher quality than any other brake
controller I have ever seen. With the factory harness, I'm certain installation will be super easy. I wish E-Trailer sold everything that I buy! If they did, I would never
shop anywhere else. E-trailer has made yet another "For Life" customer
here; and it's well deserved. Thank you very much for your exemplary... everything!
Brian
10/28/2011
etrailer was very prompt with shipmentthank you guys very much! the hitch we bought went on very easilyless than 30 minutes. we would definitely recommend etrailer to others!
Frank
10/28/2011
I had no idea of what components I needed to install a hitch. Customer service verified compatibility and helped me everything I would need to haul a trailer.
The on site videos sold me on buying the hitch system. The installation instructions included on the order confirmation e-mail prepared me so that I could do everything from memory, including the wiring. Now have the hitch on my vehicle and ready to go.
Frank
10/28/2011
I've installed trailer hitches on 3 cars previous to this one. Therefore, I set aside a day to do the install on my new car knowing that it would at least take half a day. This was by far the easiest and quickest install yet. I installed the hitch in an hour and the wiring for the the lights in 30 minutes. Very happy with the results but more impressed with the ease of installing both. Thanks!
Frank
10/28/2011
Excellent service!! I will definitely recommend you to friends and use you in the future.
John
10/28/2011
Service was fast & excellent and correct, the first time. Would highly recommend for service & quality.
John M
10/28/2011
I haven't used the hitch yet, will be doing so in a week. It shipped quick and looks exactly as pictured. Very stout! I liked the instructional video, it made a tough decision easy. Also like the American Flag plug.
Marjorie
10/28/2011
Great job, fast delivery, thanks.
William
10/28/2011
I was very impressed with not only the website, but with the professionalism of the staff. Not to mention the timely response to my order. The installation video was well done & very informative. All I can say is Great Job Guys!!
Bobby
10/27/2011
Excellent service! Hitch was delivered 2 days early at no extra charge. took about 20 min to install on my jeep wrangler. 100 satisfied. Thanks etrailer!
Buddy
10/27/2011
Yet again I understand why folks rated etrailer so highly - I will provide comments once the tires/wheels are here and will also ensure we send photos.
Karen M
10/27/2011
Very friendly and helpful customer service staff!
Kenneth
10/27/2011
All items were in stock. Easy to place order. Prompt delivery. No problems.
Lewis
10/27/2011
Good price on my items and shipped faster than stated when purchased. I was kept informed through emails, all in all a good transaction, will certainly recommend.
Mark
10/27/2011
I enjoyed ordering through etrailer. You had the hitch I needed in stock, packed it well, and shipped it promptly.
Paul
10/27/2011
Great had what i was looking for local auto parts stores had no clue will buy from them again.
Terry
10/27/2011
I think that you folks are great people to do business with. My order was exactly what I wanted and it arrived in three days from the time I ordered it. How can one beat that? I will be ordering other trailer parts as well as other items from you in the future.
Ed
10/26/2011
I ordered square u-bolts from etrailer.com,and my order was quickly processed and shipped.It was actually shipped 1 or 2 days quicker than I had expected because it was processed so quickly,on a sunday.I don't have alot of trailer/towing needs,but I'll be getting anything related from etrailers,thanks.
Gabriel
10/26/2011
Service and help was excellent. Thank you.
Glen
10/26/2011
Great service, great products.. so glad I found etrailer and will defiantly purchase here again.
Ian
10/26/2011
Placed my very reasonably priced order at 1:53pm on Monday and it was correctly fillled and delivered to my home by noon on Tuesday, for FREE!
I'll be back !!!!!!!!!!!!!
John
10/26/2011
Very pleasant to deal with.
Michael
10/26/2011
Great service - Always knew the status of my order. Items were exactly as described - I will definately do business with you again!
Nancy
10/26/2011
I've now purchased 3 sports hitch covers from etrailer.com. Top quality products, great selection, and extremely prompt delivery.
Rich
10/26/2011
So far so good. Everything has been shipped faster than I expected for something that would have to be custom-made. I placed this order after purchasing a Rola trunk organizer previously from you folks. Everything with that was great.
Robert
10/26/2011
My experinence with your company was pleasant.
Ronald
10/26/2011
Excellent experience and customer service was exceptional!
Stephen
10/26/2011
Great shipping rates. Q & A section is very helpful, and ensures customers get the right part the first time. Thank you!!!!
Timothy
10/26/2011
Very friendly and helpful phone attendant.....package was delivered within a week to Ontario very fast service, highly recommended!!
Wayne
10/26/2011
I absolutely will be using etrailer again. Thanks so much for your attention to my issue and getting me the part I needed in time for my camping trip. Fantastic service! We had a great weekend. Thanks again.
Andrew
10/25/2011
Fantastic response time! This is what customer service is all about! Thank you!
Bob
10/25/2011
Thus far the service has been superb. I've been notified often on the status of my order which I think is exceptional. Now a days it seems that once youve placed an order with someone they tend to forget you. GREAT JOB ETRAILER STAFF!!! A very satisfied customer.
Bob
10/25/2011
Easy to order!
Clayton
10/25/2011
So far the process and updates are great. I appreciate the updates on shipping and packing. I can plan when the unit arrives and set up some time to install. The support on the phone answered all my questions before I ordered. I will certainly purchase from etrailer.com again.
David
10/25/2011
Wow. Simply wow. This was easy, super fast and amazing service. Again WOW!
Juan
10/25/2011
Love it and great service, thank you!
Leonard
10/25/2011
First time i used your web site .very informative. called and ordered hitch and other items. Your rep was extremely helpful and order was shipped the same day. a pleasure to work with someone that treated a phone call customber with helpful knowledge about the products..... not a bother.
Michael
10/25/2011
The t connector installed as easy as the video showed Thanks!
Peter A
10/25/2011
Within a few hours of placing my order I was notified it had been shipped with a shipping upgrade at no additional cost. Great customer service.
R. P.
10/25/2011
First time buyer!! Hope to be long time customer. Very good service, no problems.
Ronnie
10/25/2011
Have purchased from etrailer several times. Products are good, service is great and the price is right.
Steven
10/25/2011
Very positive experience! Thanks for helping us to take care of a customer in need.
Tim
10/25/2011
Super easy website and fast, fast shipping to boot! Couldn't ask for anymore.
William
10/25/2011
Your doing a Great Job! The ladies on the phone and at the counter are always friendly and helpfull. It was good to see all the employee rides in the parking lot. Great to see companies growing @ this time!
Brad
10/24/2011
Super, fast, helpful, responsive. First class act.
Craig
10/24/2011
To save time, I do a substantial amount of purchasing online and have experience with many sites. I am happy to report that etrailer.com ranks with the best of the best. Service is exemplary and the selection, pricing and quality are all the best that can be found. I am and will continue to be a repeat customer for all my trailer needs.
David
10/24/2011
Great, kept me up to date on shipping. Answered all my questions. Will be working with them again if I need any parts.
Don
10/24/2011
Unbelievable! Placed my order on Saturday, got home from work Monday and the package was in the mailbox. Took all of five minutes to put together and install. Excellent web site, lots of information, easy to navigate. Getting another order together soon. I will HIGHLY recommend etrailer.com to my friends and anyone that will listen! also will get pictures to send of the install. Thanks again!
Donald
10/24/2011
Easy, safe transaction, fast shipment and GREAT customer service! I highly recommend etrailer.com.
Gary
10/24/2011
Fast and attentive service.
Gerald
10/24/2011
I ordered a trailer hitch wiring harness and they shipped it before I got a chance to tell my wife that I found it . Great service ...
James
10/24/2011
What I like most about my experience with etrailer.com was quick service I order on Sunday online and I got my order three days later.
Larry
10/24/2011
Absolutely no hassles, very good price, ordered on Friday and received the tires Wednesday.
Mike
10/24/2011
Thank you very much. Your customer service thus far is fantastic.
Peter
10/24/2011
I was so completly satisfied with the price,the ease,and the promptness of which these items were handled. Within 3 hrs. time,I recieved an e-mail that my order had been shipped. Very well pleased etrailer. Thanks.
Richard
10/24/2011
WE have nothing but good things to report with our experience from E-trailer to this point. First, we were able to easily find the items we wanted and confirm that they would work with our vehicle. Then when we placed our order it was almost immediate responded to and not only did they get our order placed right away but they were able to help us with shipping to get the items to us without delay. We are looking forward to receiveing the items. We will respond again, but with the response so far, we would expect nothing but good things from them. Thank you.
Scott
10/24/2011
Item backordered but the e-trailer follow through was terrific. Regular emails right up till item was shipped, you got to love the follow through.
Thomas
10/24/2011
I am greatly impressed, you folks are very thorough, great commumication, service and great attention to detail. This is my first time ordering and I cant say enough about the quality of service. Will be ordering again, that is for sure.
Chris
10/23/2011
Efficient order processing, fast shipping and product exactly what was ordered. Will do business with etrailer again.
John
10/23/2011
Wow- you guys are amazingly fast, what great customer service- thank you!!!
Lauren
10/23/2011
Tire/rim combo and loose rim fit perfect and was at my house in three days! GREAT Customer Service!
Michael
10/23/2011
Everything went well-from the get-go to installing the e trailer hitch. One recomendation is to use pointed 10mmx1.25 bolts.my welded nuts were not lined centered in the frame clearence holes. great job.
Richard
10/23/2011
Fantastic service, great prices and the best selection of trailer accessories I have found anywhere. Will always go to etrailer first before going anywhere else for trailer parts.
Stephen
10/23/2011
ETrailer had exactley the springs that I needed and the price was less than I expected to pay. I ordered on a sunday and recieved my order on tues! Definately order from them again!
Aaron
10/22/2011
Received the hitch in a reasonable time, free shipping, hitch fit like advertised, great how to video which made it easy to figure everything out....I'll be back.
Adam
10/22/2011
Quick and reliable site for trailer parts.
Gary
10/22/2011
Once again you folks have done good! I have already referred your company, and will continue to do so. Excellent courteous service.
Jennings
10/22/2011
Wow Incredible service..Shipped on a Saturday, 5 minutes after I ordered !!.
John
10/22/2011
Fast service, good price, hitch fits perfect.
Patrick
10/22/2011
I had another good experience. The people @ etrailer have always been very friendly & helpful! You have me as a customer for life. Thank you etrailer.
Randy
10/22/2011
The Tru Ryde brake assemblies that i had ordered for my trailer fit perfectly.Built just as good as the hayes brakes that they replaced which i was suprised to see. Tru Ryde is worth the money and the brakes are the same Quality, many thanks for offering good quality products from your store online, and the up graded shipping was unexpected but thank you very much. I will think of your store when shopping online for trailer parts or other needs have good day and thank you again.
Chester
10/21/2011
Wonderful videos to assist with installation. Product was in stock, shipped same day and arrived earlier than expected. Tracking was provided every step of the way.
Dennis
10/21/2011
Fast response, good selection. Had exactly what I wanted.
Ed
10/21/2011
I received the Hitch and Harness today, Friday. It's installed and everything fit perfectly. It was a very easy installation.
Eric
10/21/2011
Great service. It came promptly and fit perfectly.
John
10/21/2011
My experience with this company was very good. Your rep was very courteous, helpful and knowledgeable about the product I wanted to buy. The transation was completed quickly and error free. I immediately got an e-mail confirming all the details and a shipping notice within an hour. The shipping notice contained a link to the tracking system which was very helpful. The product arrived in excellent condition and within the time specified. Overall I am very pleased with the service I recieved.
Michael
10/21/2011
Bike rack was easy to install, less than 30 minutes. It took longer than 3 weeks due to the supplier not having it in inventory.
Richard
10/21/2011
I ordered from etrailer for the first time this week and I must say I was more than impressed with the customer service. So many online retailers fail to realize that when someone is ordering from their home, they need an extra measure of assurance that they would be getting if they were in a store. Within minutes of ordering, I received a personal email confirmation, but not from a computer, from a person, with contact number and email address. Additionally, they shipped the item so quickly, it actually ended up arriving within 24 hours! Did I mention that I put the order in at 8pm eastern time? Most retailers are long done with their day, but not etrailer. They seem to be on a mission to become number one in their category. Puts competitors to shame. Etrailer should expand into other lines! I would buy anything from etrailer!
Scott
10/21/2011
Excellent service. Shipped quick. Very competitive prices.
Steve
10/21/2011
Quick service ,easy to install.
Steve
10/21/2011
Good service and excellent info on web site.
Barry
10/20/2011
Your rep was awesome, she made everything go smooth she was professional and very helpful. Easy to order Thanks very much.
Bruce
10/20/2011
Thank you for up grading my shipping status.. I wish your sight was around years ago when I was doing a lot of trailer wiring.It is the best sight that has everything I need at a reasonable price. Thanks for the great service.
Clifford
10/20/2011
Bought a Prodigy II for my 2004 Chevy 1500. The delivery of the product to my house was very fast. As the video showed, the installation was fast and easy, for anyone with basic tools, to install. Picked up my car hauler trailer yesterday, and everything worked great. Thanks for the speedy service, and a excellant product.
Duane
10/20/2011
Excellent service. I received my order within a week. My item works great.
John
10/20/2011
Very Fast Delivery-And great Prices!
John
10/20/2011
I love etrailer.com my friend refereed me to the website for an adjustable ball mount for my 1997 Ford F-250HD that is lifted 6 inches. He has the same adjustable ball mount on his 1996 Ford F-350 lifted 6 inches. I have borrowed his adjustable ball mount many times an fell in love with it. I would recommend etrailer to anyone looking for anything involving trailers.
Matt
10/20/2011
I just had a Hidden Hitch installed on my Astro van by my regular garage. I got the hitch from etrailer, and took it to the garage with the instructions I downloaded from etrailer, the fastener package, and a can of Kroil to clean the threads that the instructions indicated were problematic. I think my mechanics appreciated the help and I am confident that the hitch is installed properly, easily, and torqued to specs. I plan to do the wiring myself retired electronics tech using the diagrams and video help from etrailer.
Michael
10/20/2011
Very impressed. Very fast service. Got exactly what I needed. You are great.
Norman
10/20/2011
Easy to find product, clear instructions for ordering, fast shipping and delivery. Wow an online company that actually does what should be the standard. Will sure let my friends know about you.
Brian
10/19/2011
I do not usually leave feedback but had to this time because of the exceptional service. I just bought a new truck and found out that it has a bigger hitch, 2 1/2 mount. I guess that is now standard on the 3/4 ton trucks and higher. So in my search for the parts i came across this site. They had all the parts i need in stock, help me figure out what parts i needed, and shipped them fast. This is an example of a company that went the extra step for me and will always continue to have me as a loyal customer. Keep you the great work guys.
Brian
10/19/2011
Thx. You have a great company. I have dealt with you in the past. Your products are top quality, and your service is equally good. I ordered a trailer hitch last time. When my mechanic opened it to the installation, he said he had never seen a package so complete and well organized.
Ian
10/19/2011
Awesome experience. Great website. Great buying experience. Upgraded and expedited my shipment at no cost to me. Parts arrived fast and well packaged Thank you!
Jamil
10/19/2011
Thank you so much. You have done a good job handling my order. Hope to work with you again. I have received all 3 e-mails and will look forward to my order. PS Happy Halloween.
Linda
10/19/2011
Etrailer.com was one of the best shopping experiences I have ever had, online or in person. Service was fast and complete. The product is solid. And the follow-up was also very good. Thank You so much.
Mark
10/19/2011
My order was 100 correct and fit my truck perfectly. Even with the cheapest ground shipping, it arrived at my house in 5 days after ordering.
Matt
10/19/2011
Well, I ordered last night. Im in Florida. Opted for UPS Ground. Looks like it will be delivered tomorrow. Awesome service. I'll be back and I've already started recommending etrailer.com to my friends.
Paul
10/19/2011
Shopping at etrailer was very easy and great people to work with and ver fast service.
Richard
10/19/2011
Two orders this month. Competitive pricing... great service.
Robb
10/19/2011
I would like to thank you for your speedy help and I can't say enough about the hitch for our 2002 Solara as it fits like a glove and the video was really a lot of help, I will tell anyone who is looking to buy your products thanks!I would like to say that dealing with Jena D one of the sales people on the phone at e-trailer.com when you phone in makes the job of ordering a piece of cake. She has helped me on all of my orders and they all worked out perfect so thanks Jena D.
Robert S
10/19/2011
Everything has been extremely easy and efficient.
Stan
10/19/2011
The trailer hitch and wiring package were easy to install on our new 2012 Equinox. I'm very pleased with the products, your website do-it-yourself installation video demo, and your overall company customer service. I would definitely recommend you to anyone I know who is looking to install a new trailer hitch. Thank you.
Bradley
10/18/2011
First time I've done business with etrailer.com and became aware of company when I was doing research for a bicycle carrier. They seemed to have the best deal and quality on the type of carrier I was looking for. Items were shipped a few hours after I placed the order and I should receive carrier sooner than expected. Very pleased with the ease of the ordering process and service.
Charles L
10/18/2011
You guys are on the ball (hitch). I'm very impressed with the communication
and service from you guys already. Your prices are excellent so if I get a
quality hitch that actually fits my van, I'm a big fan of your business.
Christopher
10/18/2011
GREAT SERVICE. Thanks!!!
Gary
10/18/2011
It actually arrived TODAY already... It is PERFECT! I appreciate your reply, and your excellent products and service. Thank You.
Jason
10/18/2011
Customer service was awesome! Quick and informative communication. Shipped quickly and the packaging was really well done. Will highly recommend etrailer.com to all my friends.
Matthew
10/18/2011
Etrailer is an EXCELLENT company, highly dedicated to customer service. Order what you think you need, and you probably won't go wrong. If you do, Etrailer will make it right. Highly recommended, one of the best of the .com companies.
Michael
10/18/2011
I placed my order with etrailer and within the hour of ordering i received an email stating my order was shipped and on the express 3-5 business days @ no extra cost. you guys rock thanks again.
Michael
10/18/2011
Order placement and processing was very easy and efficient. Follow through and delivery was top notch.
Paul
10/18/2011
Got my hitch and wiring converter a day earlier than I expected. Thanks to the excellent videos, I was able to install the hitch and the wiring in less than an hour. Those videos are great. I wish everyone did that.
Phil
10/18/2011
Great! I wasnt sure exactly what I needed and your rep walked me through it and made be feel at ease knowing that I was ordering exactly what I needed. Free fast shipping on top of it.
Richard
10/18/2011
Very satisfied the way your rep handled my order, very professional, helpful and polite, just like talking to your neighbor, will order from her again.
Talmadge
10/18/2011
Very Fast... great quality!!!
Alain
10/17/2011
Just what I ordered and the part I needed. Could not find this place locally.
Chad
10/17/2011
You guys are awesome! Thanks.
David
10/17/2011
Your rep was great good cust.service. received everything I ordered exact fit ,3 day del.thank you .
Dominic
10/17/2011
I just wanted to tell you how Pleased I am with wiring kit i purchased from you about a month ago. I just installed it today. Directions were good and easy to follow.My jeep lights work perfect.I have not tried the trailer yet but i am sure they will work fine too. Thanks for good service and a good product.
Edward
10/17/2011
Great Service.. Fast Shipping.. Best Prices..
Erik
10/17/2011
Thanks you guys always make it happen!
Jim
10/17/2011
I think the service was great and it was easy to order and the information on the product was well given. I had no problems and will use you again if I need more parts!!
Kerri
10/17/2011
Really good prices extremely fast shipping. Highly recommended.
Larry
10/17/2011
The brake parts were shipped even quicker than I expected. The communications about my order was excellent. I will certainly tell others about this Company.
Robert
10/17/2011
Excellent service. Received item quick and installed in less than 5 minutes and it worked perfectly. I will buy from etrailer.com again.
Ronald
10/17/2011
Very nice tires they look great and fit like they should. Will buy from again!!!
Terry
10/17/2011
Thanks, you guys are awesome. Great company to deal with!
Todd
10/17/2011
Wow, so far very impressed, feel like I'm getting one on one personal attention. You don't see that much these days. I will recommend your site and make future purchases from you.
Tom
10/17/2011
etrailer is great! excellent service! will buy from them again.
Vincent
10/17/2011
Thanks so much. You guys are awesome. We need all American companies to be like etrailer to get us out of this recession!
Vu
10/17/2011
Some of the best customer service of any company I have purchased from! I will be buying from etrailer again. I like the web tracking for delivery on a map.
Andrew
10/16/2011
I just wanted to thank the great staff at etrailer for what is now three products I have ordered with you. You guys have fantastic customer service with a very personal touch. I believe that etrailer has set a standard in the online shopping industry. Your website is amazing with the helpful videos and easy to read descriptions on products. I have dealt with everything from ordering the wrong product to calling with a question about a product. The staff is very knowledgeable and I really enjoy how fast I get responses to questions. Thanks again and I look forward to continuing to do business with etrailer.
Brad
10/16/2011
The parts for my tool box worked great.
Michael
10/16/2011
Great service !! Very good information to track your order if needed.
Ron
10/16/2011
This is the first time I have used etrailer. So far the price was great the customer service was great. Hopefully the item I purchased is what I expected. If my purchase is exactly what I expect it to be I will definately use etrailer again and recommend your company to a friend.
Duane
10/15/2011
Exact replacement parts, Reasonable pricing and Fast delivery, couldnt ask for more. The Tutorial Videos are very educational. Thanks Again !
Ken
10/15/2011
I oredered my hitch on Monday and it arrived on Thursday!!! Incredible service! The hitch ordered appears to be good quality and looks like itll be a snap to install. A+ service, Thank You!
Kenneth
10/15/2011
The hitch and wiring went on a easy as advertised. Shipping was fast and it arrived on time as promised.
Laura
10/15/2011
Great products, reasonable prices, prompt delivery.
Michael
10/15/2011
The service was great and the product arrived early and no damage..Thank you very much.
Paul
10/15/2011
Great experience. Received items quickly and for a great price.
Brent
10/14/2011
I can't say enough good things about etrailer...I ordered a Derale Class IV transmission cooler for my 1991 Ford F-150. Not only did I get to talk to a real live person when I ordered it, but it was shipped the same day, and got to my house 2 days later. I also received personal e-mails from real people telling my my product had been ordered, and shipped. The product was excellent, and all the additional parts I needed were just as I ordered them. Many thanks for great customer service, polite employees, and great products at a wonderful price. I will definitely be using etrailer again!
Charles
10/14/2011
Super fast shipping. Items ordered were spot on.
Darren
10/14/2011
Just wanted you to know how pleased I am with Rhino Racks I ordered 10/12. I received and installed them, and I was exceptionally impressed with your speed of delivery, quality of product, ease of installation, and good value. Thanks!
Dow
10/14/2011
Shipping was fast , installation was easy. Installed in less them 30 minutes.
Jeffrey
10/14/2011
I placed an order for a Tekonsha P-3 Brake Controller with the standard 5 to 7 business day shipping. Shortly after the order was placed, etrailer sent me an email stating that they had upgraded my order to 3 to 5 Day Express Shipping at no additional cost to me. I was overwhelmed. The order was delivered in 3 days. Thanks for the Great service!!!
Larry
10/14/2011
Web site was easy! Price was great! Shipment fast! Installation Videos showed me exactly what I needed to replace my trailers hub and wheel bearings!
Otto
10/14/2011
The service so far has been efficient and I especially appreciate the email notification of the progress of my order. Thank you.
Rich
10/14/2011
Love your shipment tracking site and speed of delivery - I should be receiving mine today and just ordered it Monday!
Sharon
10/14/2011
Easy & Quick. Thanks!
Shirlee
10/14/2011
Great...Thanks. Was happy with my last purchase and customer service call this time...You'll be the 1st I go to next time order.
Theodore
10/14/2011
It was amazing from the beginning. I found the site from the video instruction of how to install the hitch package for my Equinox. Then after few clicks saw the price, and saw that the company have A+ BBB rating immediately have me the confidence. And the almost 5 star rating from google search I knew this is a good company to do business with and I wasn't wrong. The ordering online setup is just about perfect. No hassle no sign ups just simple. Fill up the info and done.
Immediately get email that I put in the order. Then not much later get email that order went through will hear tracking when shipped. And not much later get email on tracking.... The response was amazing and did not feel automated. Not sure if its some one sending me the email or just automated but it felt I was been taken care of. Felt there was some one over there taking care of my order not some machine automated. Just felt there is someone over there want to make sure I know they are on top of it and they want me to know I am a priority to them.
After the whole process I was very happy, but I didnt want to give my review til I got my merchandise. So I waited. In 3 days from order to delivery. This is by far the best online shopping experience. I have not installed the hitch yet, so hopefully that will go smooth as everything else : I don't write reviews much. This is the second time, I only do it when I am very very impressed. And you guys really deserve it. This is an amazing company.
Yun Chi
10/14/2011
Unbeleivable customer service! Hands down one of the best internet buying experiences I have ever had.
Zachary
10/14/2011
Order placed on 10/10 received last evening...far ahead of anticipated delivery. Quality of the products appears to be high and I'm very much looking forward to rewiring my trailer, installing new lights, and getting it back in service! Thank you very much for such prompt service and for communicating at each step of your process... Couldn't ask for better service. Best regards.
A
10/13/2011
Great Service and products.
Debbie
10/13/2011
The top that I ordered fit great. I was kept informed of the status of my order when it looked like there would be a delay by one of your reps.I was then updated by your shipper when my order shipped. Thanks to both. I would recommend etrailer to everyone.
Horace
10/13/2011
Hi i just wanted to say thank you for getting my order out so fast . I also appreciate the email letting me know it has shipped . I will recommend you folks at Etrailer to anyone that's looking for trailer parts
Jim
10/13/2011
I have to telll you, in all the years that I have been ordering on-line, this has been the best experience I have ever had. Easy ordering system. Clear understandable instructions for ordering and product information. Intuitive links. Unbelievable turn around time from order to delivery.
Jim
10/13/2011
I love it when my stuff arrives before the tracking info is put into the system. I checked several times yesterday and it said tracking info not in system, then the doorbell rings and there's my stuff. That got me curious so I plotted my order #'s from the beginning of 2008 vs. time and the line was shooting up. Awesome! Keep up the great work and thanks for getting my stuff to me so quickly!
Joe
10/13/2011
Order shipped the same day, Had the 5th wheel on the new truck super fast, Thank YOU!
Mark
10/13/2011
Good prices and fast shipping.
Michael
10/13/2011
This is my third hitch from e-trailer - very smooth, reliable and free shipping...
Michael
10/13/2011
Worked with one of your reps. Very helpful in getting my order changed to the correct order i messed it up in the first place. Amazingly fast shipping. Only 2 days. Wow. Recommend in a heartbeat to anyone needing trailer parts.
Thanks!
Steven
10/13/2011
Excellent service and live people that know their job.
Frank
10/12/2011
Very good service and a very good price. Your rep helped me and promised to call with info in two business days and she did exactly that!! I will definitely shop here for any future towing need.
Jim
10/12/2011
I found a hard to find product and it was shipped the same day. I am impressed and will recomend your company to my friends.
John
10/12/2011
Web site is set up well and the service is great. I just had my last order expedited without even asking just for being a return customer. I don't know of any other internet business that does that.
John
10/12/2011
I originally bought one from (a competitor) and after 4 days they finally sent me an email that it was out of stock until December and I would be refunded. I really appreciate the initial immediate mail from etrailer saying it was in stock, then the immediate mail saying it had shipped, and then the mail within 24 hours saying if there were any problems to call or email a person. Thank you for your customer service.
Neil
10/12/2011
Great Service! Shipping was fast and easy to track. Thanks!
Timothy
10/12/2011
I was amazed that there was customer service. So many online companies have outsourced their customer service and its so frustrating. I spoke with one person, she was awesome. She was very helpful and when I need to order again, I love that I can call her directly and she can help me out. Glad I found this company. Great pricing! Fast shipping! Very Satisfied!
Brad
10/11/2011
So Far . .So Good. I ordered stuff at 4:00 PM EST and it was shipped by 6:00 PM EST . .
Charles
10/11/2011
Ordered at breakfast, shipped by lunch AND they upgraded my shipping for free. Great Service !!!
Dave
10/11/2011
Thanks again for your prompt and courteous customer service in the
processing and shipping departments. It is one of many valued factors that makes Etrailer now my first website research look and purchase source for this type of equipment.
David
10/11/2011
etrailer.com was quick and easy! I got exactly what I needed to replace the gears in my trailer jack.
Gene
10/11/2011
Thank you for your exceptional customer service. I have never been treated better.
George
10/11/2011
Thanks! You guys are awesome. First time that I ordered with you - found you via a Google search. I will definitely do business with you again. Great prices and super-fast shipping.
Jeremy
10/11/2011
What a terrific job you all did with my order! Price guarantee really means just that with eTrailer.com. I was promptly notified of my price savings and it was applied immediately. Up-to-date emails were sent to me regarding my order and tracking status. From now on, I will look to eTrailer first for my future orders.
Joseph
10/11/2011
Second time ordering from etrailer. My first experience was wonderful and this one was even better. Video for install and the plethora of information about the product that I purchased eased my mind when ordering. I will not hesitate to recommend or use etrailer.com again.
Joshua
10/11/2011
I liked the super fast service and email that told me my order had been processed and shipped.
Michael
10/11/2011
So far so good, great price and shipped super fast. It will be here tomorrow and am very satisfied. Lots of people on the subaru forester forum online recommend etrailer and now i know why.
Scott
10/11/2011
I purchased a wire harness for my 2001 Jeep Cherokee and received it in the mail today. I first went to [2 compeditors] thinking that they'd for sure have what i needed. I left [one store] with a universal wire harness, 40' of extra wire, heat shrink tubes and a life supply of connectors. I asked them if there is an easier way and both places said no. They told me i'd need to find the wires and splice in to them, connect my wire harness and the heat shrink the connection for a secure fit. I knew there was an easier way so i got online and found your website. I was right, there is an easier way. It took me about 15 minutes to install the wire harness, most of which was spent removing the spare tire and side panel and putting it back together. The lights on the trailer work and the wire hides behind the spare tire when not in use. Thank you for your help, the video on your website was spot on and made installation a breeze. Take care and if you ever need help moving don't call me, but know that i have a trailer with working lights just in case.
Shawn
10/11/2011
Fantastic!
Tim
10/11/2011
I just ordered a trailer hitch late last night,10/10 with free standard shipping & got an email early this morning,10/11 that it had already been shipped w/ 2-3 day delivery. Wow, what prompt service!!!!
Wayne
10/11/2011
I would like to thank you very much for the upgrade on the delivery . I was very pleased with the easy process for on line ordering. I'm sure I will be a return customer. Thanks again.
David
10/10/2011
The Curt hitch that I ordered arrived in less than three days from the day I ordered it. The instructions were clear and it took about 45 minutes from start to finish for me to install at home. Very happy with the hitch and it looks fine attached to my vehicle.
James
10/10/2011
As a first time customer I was very impressed with the way they do business. Received 3 status emails in the first 24 hours. The hitch I ordered was in stock, it was shipped that morning and method of shipping was upgraded at no additional cost. They are all about customer service!
Leslie
10/10/2011
Thanks, I love your website easy to navigate!
Nick
10/10/2011
You had what I wanted and at a great price, plus free shipping was a bonus for me.
Raymond
10/10/2011
Everything was handled professionally and hassle-free. Thank you for having such great customer service!
Robert
10/10/2011
Fast and FREE shipping. great price and I really appreciate the care that etrailer puts into customer relations. When the 2011 Subaru Outback came out and new owners wanted a hitch, you all were quick to test out which hitch would fit and, in a Subaru Forum, let owners know. Very cool. The install videos are a really big plus too! Thanks so much!
Shannon
10/10/2011
Wow, That was the fastest service I have ever had...Your website was awesome and your customer service is AMAZING!!! I will definately be a repeat customer...
Tammy
10/10/2011
Had what I needed for a good price and shipped quickly. Thank you.
Walter
10/10/2011
Great site, easy to navigate and the installation instructions complete with a video convinced me I had the right part and could easily hook up the trailer electrical connection.
Erich
10/9/2011
I am blown away at how fast you shipped it and by your generosity of upgrading the shipping. I love doing business with a company that understands "customer service". Thanks!
Steve
10/9/2011
This was probably the best experience I have had, well this is my first experience and it was GREAT! Ordering was easy I felt secure in the fact that my part was the correct part for my car. Shipping was phenomenal etrailers actually upgraded my shipping for free. Installation was a breeze especially utilizing the etrailer videos on you tube. I am a 40 year old female and my right hand man is an 11 year old boy and we installed the trailer hitch and electric assembly in approx. 3 hours. I think the key to us being able to do this was the videos..........we would play a part pause the video and then complete it, play a part-pause-complete. We were pretty proud when we completed the job. And it actually works!!! Thanks etrailer for an amazing experience and stellar customer service.
Catherine
10/8/2011
Thank you for the great service. I've been at the Hersey Auto Show this week and mentioned your great service to several people. Cash is king and your service is # one.
Ed
10/8/2011
Have purchased several items from etrailer. The communication has been excellent, shipping always rapid and the item well packaged and as described. All in all, an excellent company.
Gary
10/8/2011
So far this has been painless lets just see how long it takes for shipping the price is right.
Kevin
10/8/2011
The best service I have seen in awhile. Your rep went to the warehouse to look at the product I asked about and recommended an alternative which I purchased. And now, it is shipped and on its way. Can't ask for any better service than that.
Thank-you very much.
Lawrence
10/8/2011
Ordered Yakima Big Horn bike rack on Weds.afternoon and had it on my truck Fri. by noon in time to go riding. upgraded my shipping without any extra charge to me. Service was exceptional and the bike rack is solid and well made. I would do business with etrailer again and would not hesitate to recommend them to others.
Steven
10/8/2011
Etrailer is the best source for all your hook up needs. Knowledgable, curtious, exceptional service, and the fastest shipping from an online vendor i have experienced. Highly recommended to anyone in need of getting your hitch on.
Great job Etrailer...
Tim
10/8/2011
Awesome Product and GREAT customer service. etrailer.coms staff were very communicative about the status of my purchase. In addition, I received my item faster than I anticipated-wow! Will absolutely utilize etrailer again for any future purchases.
Carlos
10/7/2011
Thank you for the great service. I've been at the Hersey Auto Show this week and mentioned your great service to several people. Now I have to figure if I need a drop down receiver, to bad I did not include with shipment.
Ed
10/7/2011
Best prices I could find for my tires & wheels. Ordered Wed. AM, got them Fri. PM. Only thing I can think of better would be they self installed.....Would for sure do business again and highly recommend.
James
10/7/2011
I would like to extend my thanks to your customer and technical service reps. My order arrived complete within 24 hours of when the order was placed. The instructions / videos were extremely helpful, and the after order assistance was excellent. I spoke with tech. support, a couple of times on my trailer lighting issues, and she provided great trouble shooting advice. While friends couldn't believe I was installing my own hitch and wiring, I will definitely recommend your company to anyone needing towing products. Thanks again.
James
10/7/2011
Thanks, this is my third order. You guys are awesome.
Jay
10/7/2011
I was very reluctant to order on-line, but I couldn't put my hands on what I wanted, a Class III receiver hitch and wiring harness for my wifes new SUV. The rep at etrailer.com was very helpful and my parts fit perfectly and look great!
John
10/7/2011
I was able to find what I needed fairly easily at very competitive prices and the free shipping put me over the top. I can't wait to get my merchandise to check the quality and applicabilty.
Michael
10/7/2011
.Customer service was great and parts needed were in stock.
Norm
10/7/2011
Best web site I have ever bought from, From the people on the phones Best bar none to shipping I have made many buys and have no complaints. They have even caught mistakes I made on my orders and called me and pointed them out. Thats service.
William J
10/7/2011
Outstanding! I wish all internet merchants were as professional and customer friendly as etrailer. The same night I placed my order my shipping was upgraded and just a few days later I received exactly what I ordered exactly as advertised.
Benjamin
10/6/2011
Simply amazing, I put that I expected it in 2 days but did not think that was possible! Now I can make my trip. etrailer is second to none!
Dan
10/6/2011
So far everything is going great. Tracking looks like two 2 days early.
E T
10/6/2011
This is an awesome company. They more than surpassed my expectation of customer service. If I ever need anything else for my trailer they will be my first stop.
Jeremy
10/6/2011
Product just ordered on 10-5 and was shipped the same day. The online ordering was simple and easy. I have recieved 2 emails regarding the status of my order.
John
10/6/2011
Thank you; that was fast! I've ordered from etrailer before, and I had great service. I always think of the company first, when I need something for my car trailer.
Thanks again.
Pat
10/6/2011
Just received my f-150 trailer hitch. Quick shipping time and took about 15 minutes to install. Thanks!
Seth
10/6/2011
Quick & Easy.
Tim
10/6/2011
Excellent products, excellent service! Thank you!
Artemiy
10/5/2011
These folks are great! They are a pleasure to work with. Always very friendly and courteous. They really know their products and their prices are very fair and competitive. I ordered something at around 4:30 PM that I really needed in a hurry. I was contemplating using a two day shipping instead of the free ground shipping, but your rep said she would work to get it out the same day. A few hours later, I got an email saying they got it shipped that day. Wow! Great service. Thanks guys.
Chris
10/5/2011
I just wanted to send you this email to say thank you for the excellent service. And for upgrading my delivery service. My order arrived on 10-5 and the product was packaged and arrived in very good shape. I tried to find these fenders for my triler at many stores in my area because I was very uncomfortable ordering off the internet. This was my firt time ordering anything off the internet and I want you to know that you made it a very positive experience. Also I want you to know that if I ever need trailer products in the future I will use your company again. Thank You.
Claude
10/5/2011
Thanks for the follow up. I just thought I would share a little funny about this whole purchase. I noticed the address of your company and then realize you are the same company I purchased a couple of other trailer items from when I was visiting family in Wentzville, MO. My wife's family resides there. Great to do business with a familiar name so to speak, all the while I found you in a Google search. : )
Del
10/5/2011
It was great, dealing with this company. I have never experienced being treated like this before. What more can I say...It was just great...
Faye
10/5/2011
Received the hitch in just 3 days freight paid . WOW !!! Hitch was installed in 45 min. This was my fourth transaction with e-Trailer with every one being flawless. A big thanks to everyone at e-Trailer
Harold
10/5/2011
Super fast shipping, Mini DVD included helpfull, online install video for my 03 Suburban Very Helpful. Wire harness specific for my model Suburban made doing it myself very easy! Works perfect.
James
10/5/2011
I ordered online, i liked the ease of use of the web site.the videos on how to install the hitch and the wiring was very usefull. i will order again. thanks for the quick shipping.
Kenneth
10/5/2011
Talk about great customer service have a great day and thanks for the speedy
shipping.
Markus
10/5/2011
I am very pleased with my order and experience so far. Everything was prompt and my package arrived very fast. Thanks for a good experience.
Mike
10/5/2011
VERY easy and efficient ordering and service! Thank you!
Robert
10/5/2011
Great service.
Tom
10/5/2011
Wow! I have never ordered from your company before but so far it's been an outstanding transaction. Thanks for the shipping mode and updates on shipment.
Brian
10/4/2011
Thank you, I ordered my part from you guys after I tried 2 different ones from local auto-parts retailers, theirs didn't fit. Yours worked great and the installation was just like the video you guys have on line. After quickly installing it. we plugged our boat trailer lights in and went fishing. We had a great time on the Lake and fished until dark. Thank you for a great product and install video on you tube.
Chris
10/4/2011
The installation was as easy as the video made it. The video was the selling point for me.
Chris
10/4/2011
Thank you!!! You have been very helpful. etrailer.com has awesome customer support!!
Elsa
10/4/2011
It was great service and very fast. Just what I wanted and a very nice price!
Frank
10/4/2011
Wow. Thanks. I guess I will be bolting this hitch on sooner than expected. Couldn't see paying for the factory hitch when I knew from previous experience that you guys would have what I needed for a better price. Besides, all my trailer equipment and my bike rack use a 2" receiver.
Hugh
10/4/2011
The Rep I dealt with was very helpful. She had good knowledge of the products and was pleasant to deal with. Shipping was fast , the product was well packaged . All in all it was a good experience.
Jim
10/4/2011
I really like your services, Honest, Helpful, Friendly & fast service ... Thank you! You deserve 5 stars !!! I will tell all my friends about etrailer.com. Hope to get more business with you . Thank you .
Joe
10/4/2011
Very good information on the products.
Karl
10/4/2011
Great service and price and arrived within a few days!!
Marie-claire
10/4/2011
The items i ordered are exactly what needed. My shopping experience on etrailer.com could not have been easier. It was easy to shop, compare items, and make my selection. The free shipping was an added bonus and the quick processing is second to none. I received my shipment in two days! Thank you.
Mark
10/4/2011
Excellent customer service. Your rep was a pleasure to do business with.
Micheal
10/4/2011
Ordered on a Thursday and received on the following Tuesday. Received what I ordered in great condition. They are fast and accurrate.Thanks.
Phillip
10/4/2011
Fast shipping, good product and very good deal.
Randall
10/4/2011
Came as promised and bolted right up. Took about 45 minutes to install and the included cutting the bumber strip to get it set up there. Attached the plow to make sure it was going to work and everything turned out perfect.
Randy
10/4/2011
So far , so good. It couldn't be easier. I shopped at my leasure without sales pressure and the cost was cheaper than other quotes I received. Now as long as the installation is as easy.
Robert
10/4/2011
Quality people,Now I know why people say their # 1 to do business with.
Thanks.
Ronald
10/4/2011
Great website! I found everything I needed for spare parts on thule products. I'll comeback for all my needs for my roof rack and beyond. Thank you.
Thomas
10/4/2011
Always a positive experience using E trailer. I have purchased several items over the past 5 years and would suggest this to friends.
Alan
10/3/2011
Your rep was very knowledgeable about what i wanted and got all the information that she needed to get the right thing for my trailer brakes I searched all over they had the best price and free shipping can't beat that .
Earl
10/3/2011
Great job. Your rep did a great job of helping get the right products and offering more products when needed. Will use again when I receive more vehicles.
Elder
10/3/2011
Very fast service and then they upgraded the shipping at no extra cost. :-)
Jamie
10/3/2011
Outstanding online purchase experience very smooth, fast and professional.
Jeffrey
10/3/2011
I was super happy w/ the price and the product. It was exactly what the statements said it was and it mounted up exactly w/ another Hopkins Agility unit I bought. Very satisfied. The cable and agility unit mounted in seconds, literally! It took way longer to gather my tools to drill the holes etc than to hook it up.
Jordon
10/3/2011
I called the 800 number and asked a few questions that I had, she was fantastic with her answers. I wasnt sure how a brake controller worked as I have The Engager break away system on my car trailer. She explained perfectly how both systems are seperate from one another, and that I would need a brake controller for my 2007 Tundra. I was recommended etrailer.com through a friend of mind and would recommend to others.
Nate
10/3/2011
Hi I am very satisfied with the prodocts and the service I have received with etrailer. And If I see someone looking for some prodocts and service like I have had with etrailer, I sure will direct them to you I really appreciated your service. Hope to do more buseness with you in the future.
Richard
10/3/2011
Purchase items on a Sunday, the were shipped 4 hours later. This is the best it get. Why drive to the local brick and mortar only to find it not in stock.
Richard
10/3/2011
etrailer exceeded my expectations and provided my order quicker than required. I would use this web site again and would recommend it to all.
Walter
10/3/2011
I am very happy with your service. Your rep was informative and helpful. It was a good deal with the free installation for video of installation.
Gene & Linda
10/2/2011
Done business with etrailer.com three times and am very happy with the level of service I received after I made a mistake on the last order and they fixed it right away at no additional cost. Will continue to buy from them indefinately.
Joshua
10/2/2011
Etrailer is great!!! Shipment is fast and correct, will use in the future.
Kary
10/1/2011
Trasaction was very smooth. Shipping was lightning fast.
Rodney
10/1/2011
I am very impressed with the incredible service I recieved from etrailer. The shipping was fast and the quality of the firepit covers that I purchased for myself and my parents is awesome. I have already recommended your site to friends!
Terrie
10/1/2011
Thank you for the quick service. New camper will be ready Monday and we are going camping to northern MN early Thursday morning. E-Trailer is the Best!!
Alan
9/30/2011
Thanks!! That's great! We actually ordered this one for someone else in our family and will continue to tell people we know about you guys.
Alan
9/30/2011
Thanks for the update! Awesome to hear that I can expect my order a little
ahead of schedule. Great service, and can't wait to get my new jack on my
trailer, it needs it! Thanks again for the great service, I'll be back for more trailer stuff :)
Chris
9/30/2011
Thank you All for the help and speed in which you did it. New part works great but going to have to postpone trip due to wife's health problem.
Dennis
9/30/2011
I received my order yesterday and I am pleased. I wanted to personally thank you for all efforts you and your staff made.
Duane
9/30/2011
Etrailer had the parts in stock that I was looking for at the best price. Ordering was very simple and follow up info was emailed almost immediately. I look forward to receiving the parts and installing them. Couldnt have been easier. Thanks.
Henry
9/30/2011
Experience so far has been great. Customer Service has super communication and shipping is faster than expected.
Jeff
9/30/2011
Great service! Thanks from Texas New Mexico Power Company.
Kenneth
9/30/2011
I received the tires& wheels today, the two ladys that I had emailed or talked talked to knew their job. I really liked doing business with you, Was a blessing !
Kenneth
9/30/2011
I would recommend you guys to every one. Your inventory is great.
Marie
9/30/2011
Thanks for the commucation and fast shipping. I really needed the parts quick seems you guys are on top of. I'm active in several offroad/Jeep clubs and will spead the word. Thanks again!
Richard
9/30/2011
So far great, glad you got my order and shipped it so quickly. Nice, excellent service.
Robin
9/30/2011
I have NEVER before received such incredibly prompt service from the time I placed my order. The confirmation and shipping were completed in a couple of hours. E-Trailer deserves the highest marks for competitive customer service. The notices provided me were informative and included an 800 number for me to call if I had a problem. Whomever is responsible for constructing this operation and ALL the personnel who are working so hard to make it work are to be congratulated. If only America could catch this Spirit again, Thanks.
Samuel
9/30/2011
Wow. That exceeded my expectations. It was worth the wait. Thank you.
Sergio
9/30/2011
Found your website to be very user friendly and really like the online tracking info that you provide. Looking forward to getting more stuff from you guys in the future....
Steve
9/30/2011
Could not ask for better service. Cheaper than found on other sites and could not expect better communication. Thank you etrailer for showing that customer service is #1.
Timothy
9/30/2011
I ordered the trailer hitch and in less than an hour I received an email stating that the product had shipped! Great follow up with confirmation emails and tracking information. Price was competitive with other online and local stores, the free shipping sealed the deal.
Timothy
9/30/2011
Fast shipping for method I selected. Product packaging had no damage, it was just like getting it from a local store. It would be nice though to have a packaging list inside like with more orders from online stores.
Alison
9/29/2011
I was delighted with how quickly my order was filled and equally pleased with the hitch extender we ordered. It is perfect! Thank you so very, very much!
Cathy
9/29/2011
I have dealt with Etrailer a few times now and have been very pleased with the service and prompt response to questions and speed in shipping. I very much like the free shipping and their prices are very competitive.
Daniel
9/29/2011
Perfect! Fast, friendly, and just the part I was looking for!
Derrick
9/29/2011
This whole trailer hitch ordeal started out with me trying to locate a local dealer via Hidden Hitchs website. Every local dealer listed no longer carries Hidden Hitch. I emailed the company directly and they gave me an 800 number to call. I called and they said they wouldnt sell to me because Im not a dealer. They gave me your number. By this time I had wasted 2 days of trying to figure out how to order this stupid thing and I was less then pleased as you can imagine. So when I called you and was greeted with a friendly voice on the other end I was ECSTATIC!! I absolutley will be calling you again! I was very happy with your help and service!! You turned a bad situation into a pleasant one. We will definitly order from you again! Thank you so much! I have told others and will continue to spread the word of my experience with your company!
Eric
9/29/2011
Very helpful lady that I talked to and knowledgeable. Fast processing and handling. I will recommend to my friends.
Kevin
9/29/2011
WOW! I have to tell you, I have worked in customer service for many years and you guys are a SHINING example of what it SHOULD be! I managed to mess up my order in just about every way possible, having to call your help desk TWICE to fix it, and you did so quickly and with absolutely no questions asked! AWESOME Kudos to the rep for your great attitudes!
Kirk
9/29/2011
Big or small, etrailer always has what Im looking for. Great prices and excellent customer service.
Michael
9/29/2011
I chose etrailer for one reason, customer service. Your customer service is better than any company I have ever ordered from. Thank you.
Randy
9/29/2011
Wiring the highlander for trailer lights could not be easier or engineered better. Thirty minute done! Thats is how products should be made. Great product!
Ron
9/29/2011
Placed the order online and it was labeled shipped in two hours! I will be using them in the future. A+
William
9/29/2011
Ordering was simple and the parts all arrived within two days.
Adrian
9/28/2011
Returning customer. As always...super fast order processing. My order shipped the same day I ordered it. etrailer is the best. Thank you!
Chuck
9/28/2011
Two emails from real people to let me know that my order was received and shipped really increases the faith that your material is being handled correctly.
Dan
9/28/2011
Just received my eigth order in three years from etrailer. Nothing has changed, they are still the best web retailer out their in any business field. Everything about all my experiences with etrailer has been stellar, so I will keep coming back. Thanks etrailer!
Ed
9/28/2011
etrailer is a great site. My order was shipped out the same day and I received it sooner than I expected. Way to go etrailer!!!
Garry
9/28/2011
Our order was processed quickly and correctly. Great communication!
Lynn
9/28/2011
Etrailer has an excellent inventory and has most parts that no one else has. The installation videos are unique and most helpful. If I ever need anything trailer related again etrailer will be the only place I go. Thanks for the great service.
Oliver
9/28/2011
I was hesitant to post a comment until I had received my shipment. My experience with your company couldnt have been better! Order was processed immediately, shipped quickly, and recieved in perfect condition. All those qualities combined with the lowest prices I could find made this a win, win, win.I will buy again and recommend your company to others. Thanks.
Patrick
9/28/2011
I am very pleased with your products, website, and service.
Rob
9/28/2011
Very easy to use website, and the comments on installation that were posted on line offered great suggestions to make assembly easy like doing it on the truck.
The quick shipping was great, got it before I even expected.
Roy
9/28/2011
Thanks, again, for the update. The tire and wheel combo performed very well
on our vacation. Your follow-up is appreciated.
Charles
9/27/2011
Everything was perfect !!! The shipping was fast . I had the trailer hitch installed in 20 minutes on my 2011 chev pickup . You guys are great .thanks.
Cliff
9/27/2011
I received your anti-rattle wedge for my hitch that I will use for a small trailer, a luggage rack and a bike rack. I put the rack on my car with the anti rattle wedge in place. It works great-no rattle! A small investment for a good solution.
David
9/27/2011
So far it has been a good experience. Best price, free upgraded shipping. After hitch arrives and I install it Ill give some more info. Site is easy to use and other products are similarly priced.
Gary
9/27/2011
I have never been to this site before. Fantastic service, speedy delivery.
J Warren
9/27/2011
Outstanding service!! Although I had ordered the wrong part #, when I called their service person he was extremely helpful, looked up the correct assembly I needed, and had it shipped within two hours of my call. Now, what better can be asked?? I give them an A+++ rating. Nice to do business with folks who are friendly, helpful, and courteous. Best regards,
Jennings
9/27/2011
Service was great, product hitch was great,e-trailer personnel were great.
Definitely would recommend and use again.
John
9/27/2011
This is my second purchase and I again am very satisfied with the hitch and accessories that i bought. very easy order processing and I recieved it sooner than i thought.
Kevin
9/27/2011
Thank you, for the good experience. I will definately use your company again and recomend it to others.
Marc
9/27/2011
Rock on. Thanks for the update. FYI - this is my first order from you guys, and your youtube videos and "ask the experts" on your webpage sealed the deal for me - not to mention great competitive pricing. Can't wait to get the tie downs.
Michael
9/27/2011
Order arrived in 3 business days. Took under 1 hour to install. Helps to have extra pair of hands to hold the hitch in place. Looks great and should work perfect. Your was very helpful placing the order. Good price good product. Definitly would recommend
Michael
9/27/2011
Wow and thanks for the upgrade! That is incredible service. I just placed the order in the last half hour and it is on its way already.... Fantastic. Thanks again!
Michael
9/27/2011
This special treatment is a single characteristic that distinguishes your company from others. It is a testimony to the high priority that your company gives to your customers satisfaction. As requested I will send you the photo after the installation ...appreciated!
Raji
9/27/2011
Thanks for all the help got the rite part for my boat trailer thanks again.
Russell
9/27/2011
You have a nice clean, clearly navigable website, prompt service, and good prices. Plus you service Canada too. What more is there to say? You guys are doing a great job.
Steven
9/27/2011
Boy! - You folks at etrailer.com are GOOD: Very fast and helpful response to my Ask The Experts question friendly ... and last, but not least - fast order processing and shipping. Makes me want to do more business with you. Thanks!!
Thomas
9/27/2011
Great customer service! Return an item? No problem. Need shipment that day? No problem. Does etrailer have what i need? Always!
Dominic
9/26/2011
Very nice web site, easy to get around and the part i bought fit perfectly. Thanks etrailer!
Donald
9/26/2011
Great service and very helpful. i like to thanks you for there efforts to make sure I purchased the correct item....
James
9/26/2011
Called twice. Once about product info. And once to place Order. Both times I spoke to the same person and service was great. They were fast to process and ship order.
Jason
9/26/2011
etrailer.com is a pleasant surprise for online retailing. Their prices are good, they send you notifications of the reception of your order, when it expects to ship, and when its sitting out on your front porch. When I posted a question about one of the products, not only was it answered within 2 days, but they made a small video so that others could benefit from the solution. They understand customer satisfaction and service! I would definitely buy from them again.
John
9/26/2011
Great, Friendly Customer Service!
John
9/26/2011
Perfect fit arrived faster then told.
John
9/26/2011
These guys are good. Very knowledgeable and eager to help. A refreshing change from the usual sub-par customer service that seems to be the norm these days. I will deal with them again.
John
9/26/2011
The service, selction of products, and speed in shipping was great. I ordered my product and they automatically expedited my shipping. Great place to do business. Will def do business with etrailer again!!! Great Experience!
Mark
9/26/2011
Great customer service. I posted a question on Saturday night and it was answered on Sunday. Upgraded my shipping. Great site, everything you need plus
Mitchell
9/26/2011
Received my order in good shape!
Randell
9/26/2011
Your rep was grate at finding all the parts i needed and very polite and informative. thank you for all the help!!
William
9/26/2011
My experience with etrailer has ALWAYS been exceptional. Their customer service, advice, order tracking and technical support have always been the absolute best! I would highly recommend anyone needing trailer parts or towing components to shop with these folks. I've found slightly cheaper prices at other online merchants but with the GREAT support and free shipping orders over $150 .... etrailer cant be beat!!
Donald
9/25/2011
I purchased a class 3 hitch and wiring kit for my 2007 Crown Victoria. The hitch fit perfectly and is a quality piece at a great price. The wiring was easy with good instructions. When I was done I realized that I needed the ball to be higher to keep the trailer level. I found the proper mount with a seven inch rise on your site which solved my problem. Your site makes it easy to find exactly what you need for towing. Thanks!
John
9/25/2011
Great shopping experience, product shipped the same day I ordered and I even got free upgraded shipping without asking. You don't find people that do these things anymore. I am considering another purchase for my wifes car, if I do I'll be back.
Kenneth
9/25/2011
Very satisfied!
Loren
9/25/2011
Need a handle for my winch found it easily,ordering was simple, shipped the same dayon a Sunday Great Experience!
Rick
9/25/2011
Perfect experience. Shipped much faster than expected.
Chuck
9/24/2011
My third time buying from etrailer.com. All 3 times i get 2-3 emails confirming the item has been shipped.They ship right away.A+ service.Highly recomend.
Danny
9/24/2011
Great service, they even upgraded the shipping at no extra charge. Hitch installation and fit was perfect. highly recommend etrailer.com.
David
9/24/2011
Very good online shopping experience. Your website was fairly easy to navigate, orders were easy to place, and your follow-up with order confirmation and shipping status was excellent.
Herbert
9/24/2011
Great and most professional service,,,very helpful and courteous...just the way you should expect...way to go...best.
John
9/24/2011
It was an easy, no hassle experience.
Joseph N.
9/24/2011
Best customer service Ive seen in a while, extra fast delivery.
Ken
9/24/2011
Easy to order, nice internet photo support, arrived on-time in a clean box, installed it with my two nephrews 8 and 13. Perfect.
Richard
9/24/2011
Super product, super service, super price. Did I say super service - oh yeah
Wayne
9/24/2011
Ahough I haven't received my order yet, everything so far has been great. My neighbor recommended you.
Allan
9/23/2011
Great experince, would recomend to anyone.
Dottry
9/23/2011
etrailer = excellent products,good service and people who know what their selling, kinda old school. and thats all you need!!!!!
Gerald
9/23/2011
Good job so far Quick,great instructional videos.
Harry
9/23/2011
You know what really stood out to me is the fast email response after ordering, Esp. when I get an email that has a name tied to it instead of customer support It instantly gave me a more personal feeling to be honest. It really took me by surprise, because that is a rare feeling these days. It actually felt better than getting please dont respond to this email I wanted to reply to all of you and say, Hey, thanks for follow up
Jeffrey
9/23/2011
Great! Good products, easy order process, quick shipping, helpful staff!
John
9/23/2011
By far the very best,and honest company I ever dealt with on line.They are fast getting your order to you and they stand behind what they sell. Do not buy anywhere but from Etrailer.
Keith
9/23/2011
I think E-trailer does an outstanding job on shipping there orders out.
Kenneth
9/23/2011
Your rep did an excellent job in taking order, sending and following up. I received the hitch today and it was simple to install and fit perfectly. Thanks for the concern for your customers.
L. P.
9/23/2011
They did a fantastic job helping me out with my order. I selected the 5-7 day shipping and they saw that they were able to give me the 3-5 day shipping with no price change. Anybody that goes out of there way for something as simple as that get two thumbs up in my book! Thank you for you help and service!
Peter
9/23/2011
The hitch and bike carrier arrived on time. I installed them with ease, thanks to the video provided at the etrailer website. Great job Etrailer!
Raymond
9/23/2011
Great products every time! got fast service and shipping last time, this time even quicker. you spoiled me to where next order might arrive before we are done with phone call! wow! oops, i shouldn't say that ,now everyone will expect that. Keep up the good work , and I have you on my Favs list. thanks again.
Rick
9/23/2011
Totally awesome!! The website is great and easy to navigate. I also, loved the installation video. Gave me confidence that I could perform the installation. And the upgrade to priority shipping at no extra charge - FANTASTIC!!!! I will not go anywhere else for my trailer and hitch needs...THANKS!
Ronald
9/23/2011
It was very easy to find the part I needed and fast turnaround on shipping.
Ryan
9/23/2011
The product i received was opened, crushed and taped shut. Some of the screws and nuts were missing.
Alan
9/22/2011
Sorry, I meant to write you before now, I received my order on Monday!
Although I have not had a chance to install the new hitch, I am very pleased
with the manner in which our transaction was expedited. Thank you!
David
9/22/2011
Unbelievably fast shipping, just as described,easy to install, can't wait to try it out! Thanks.
Donald
9/22/2011
I called in my order and your rep was Awesome!! She was very polite and helpful and made it an easy and pleasant experience. Thank You!!!
Edward
9/22/2011
Extremely fast shipping - the shipping status was great. Products arrived well packaged and ready to go. This is my first experience with Etrailer, but it will not be the last. Great communication.
Jim
9/22/2011
Very easy to order from and tracking emails came right away!
Joe
9/22/2011
Very fast shipping, great communications.
John
9/22/2011
Fantastic sales person, who was very helpful as well as personable. The low price that I paid for the item I ordered was almost incomprehensible. I will for sure recomend to my friends. Thanks!
Joseph
9/22/2011
Placed my order on Tue 9-20 at 4:30 PM Order was shipped and was received on Thur. 9-22 @ 11:40 AM. Thank you for the speedy delivery, it keeps me on schedule. Your sales people Bridget was very helpful and courteous. Thanks again.
Larry
9/22/2011
I received excellent service by way of updates on shipping. The product is top notch and arrived undamaged. I will use e-trailer again and recommend it to others.
Michael
9/22/2011
What a pleasure to do business with etrailer. Their site is so easy to get around. I love the videos showing trailer hitch installment and wire harness installment. That makes it a whole lot easier for this amateur! I placed my order 1 hour ago and I have just been notified with the tracking number that my entire order has already been shipped now that is service!
Nathan
9/22/2011
This is a first time purchase from etrailer and the experience has been nothing but outstanding. No guess work, efficient and REAL CUSTOMER SERVICE. I am very impressed, thank you.
Paul
9/22/2011
GREAT SERVICE!! Product was of hi quality!!!FAST!
Robert
9/22/2011
I purchased a bike rack. The etrailer website was easy to understand and navigate, and the description provided was very detailed and helpful. Pricing information and ordering steps were also straightforward. The free UPS ground shipment arrived in three days, beating my expectations. The rack was exactly as represented and was easy to assemble and install.
Robert
9/22/2011
So far so good, nice to know that my item was in stock and was shipped the next day immediate up-date to my order was available, i like that a lot.
More to come.
Russell
9/22/2011
I couldn't be happier with the products and service I received from etrailer. I placed my order late Saturday afternoon and I received it on Tuesday afternoon. The shipping was free. The hitch was a Curt Class III for my Subaru Forester. I also ordered the T-One wiring harness and the ball mount kit. Everything arrived in good shape. I installed it that evening with the help of the excellent videos on their website. My install took 3 hours, but I didn't use ramps and my left arm was broke and in a cast! I'm sure that slowed me down. My wife helped support the hitch until I started the nuts that hold it in place. The hitch is very substantial and looks like it belongs there. I cant say enough about the fine service and products at etrailer, and highly recommend them to everyone.
Thomas
9/22/2011
Thanks, you guys are great! Fast, and very responsive. Will send photos when finished with the install.
Valentino
9/22/2011
etrailer is the best. No other company I have ever dealt with takes the time to comunicate with the customer like they do. Fast shipping, great price.
Highly recomended!!!
William
9/22/2011
I think you guys are great fast delivery. Good. Quality. Product. Thank you!
Alfredo
9/21/2011
I have succesfully installed and wired the hitch on my murano. I don't normally do this but wanted to send a quick thank you. I have been simply blown away by your company from purchase to completed project. You have great prices but you really shine with the step by step video. Thanks for making a potentially stressful project into a simple one. Thanks!
Chad
9/21/2011
Placed order on Saturday- received on Wednesday, 700 miles away. Great shopping experience!
Danny
9/21/2011
Your company rocks! I just installed a full tow package and the videos eliminated the guess work and made it easy. Shipping was really fast, price was super! Thanks and keep up the good work!
Derek
9/21/2011
"We are extremely pleased with the excellent quality of service and availability of trailer parts & accessories from etrailer.com. The website is easy to use and ordering is a breeze. Thanks for everything!"
Dick
9/21/2011
Thanks for the great service if I need something in the future I will check with you guys first.....
Garland
9/21/2011
You guys are FAST! Thank you!!!!
Heather
9/21/2011
Thank you very much. Your customer service is excellent.
James
9/21/2011
Thanks for the prompt shipment.. Prouduct was as described!! Thanks E Trailer Your the Best!!
Jared
9/21/2011
A great product,and a great price, couldn+t be better.
Jeffrey
9/21/2011
Would like to thank you for ease of order, and promptness of reply to both orders.This is my first experience with etrailer, and it has been very satisfactory. I do recommend that anyone needing such accessories check here first. I will certainly recommend this company to my friends.
Jennings
9/21/2011
Thank you for takeing the time to pull the part and answer all my questions. You set a very high bar for customer service.
Jim
9/21/2011
Just a quick note of thanks. The vent arrived and my husband was shocked that I was able to find a replacement that fit on so easily. Our trailer was damaged during a hail storm a few months ago and we were unable to find any local store that carried such a thing. Thanks again.
Lisa
9/21/2011
Placed an order on Tuesday night, your Co. shipped it out Wednesday morning. That is what I call GREAT SERVICE !! Thanks.
Paul
9/21/2011
Everything I have ordered here was priced reasonably, shipped quickly, received in good condition and was as it was represented to be. It's hard to expect any more from any on-line vendor. Its a good place to do business.
Robert
9/21/2011
very easy to buy anything u need ...people is very professional.
William
9/21/2011
Fast response- upgraded my shipping for free!
Brian
9/20/2011
Thanks for the information. I have to say that eTrailer is perhaps one of the best online stores I have ordered from due to the great search option, enlarged parts images, installation videos, product reviews, and great technical service.
Regards.
Bruce
9/20/2011
Good prices and fast shipping. Will buy from etrailer in the future.
David
9/20/2011
Great website, prices, customer service and shipped immediately. Thanks Etrailer!
David
9/20/2011
I thought it was very easy to order on line. I especially was impressed with the cost of what I ordered. Time frame was in good time, from the time ordered till time got to my door. It was great that you kept me in formed with what was going on with shipping my product.Over all I was very pleased with all your service and will pass it on to my friends and order from you in the future. Thank you.
Fred
9/20/2011
Excellent product, easy to install, especially after watching the u-tube video instructions.
Jacobo
9/20/2011
Received and installed.i am very pleased with tailgate,easy installation,price and quick service.i will recommend you to others.thank you.
Jim
9/20/2011
Thats customer service. Order at 5PM and the items shipped by 10PM. Thats customer service at its finest....GREAT JOB!
John
9/20/2011
Love the install video on your website!!
Mark
9/20/2011
Wow that is amazing. Thanks so much! My Mom has bought from you guys and now I see why she recommended you so highly. Will definitely be telling my friends about you!
Robert
9/20/2011
I have ordered eight hitches in the last year for personal and company vehicles. Every order has been hassle free, on time, and correct. Everything is as advertised and fits perfectly. Communication about the shipment comes quickly, they always keep me informed of anything that is going on with the order. What more could you ask for?
Brian
9/19/2011
Exactly what I needed. It fit perfectly and only took a few minutes to install. Great product!!!
Dallas
9/19/2011
I only placed my order 8 hours ago and my shipment is already on its way. I am very impressed with the service. I will write more once my shipment arrives. Keep up the great service, it is very much appreciated.
Edward
9/19/2011
Thank you! You came highly recommended and now I know why.Best regards.
Gregory
9/19/2011
I think the rep was very courteous& helpful.
John
9/19/2011
Easy purchase - key is to know what you want. Questions that I previously asked were answered promptly and that is part of good customer service.
Mike
9/19/2011
What a SWEET install... My wife and I did it in 15 minutes without taking down the spare on my F-150. Sure nice to have a product made perfectly with a perfect fit. Thanks!
Steve
9/19/2011
Thank you for a great experience. You had the best price, free shipping and even though I hit the browser and ordered twice, you took time to contact me to make sure it was not two orders i placed. Good job, I highly reccomend your company.
Walter
9/19/2011
Everything was perfect. Took me about 1 1/2 hours from start to finish. Put my MKX up on ramps, blocked the tires, and add more blocks under side rails just in case. Safety. Video of installation is a big help.
Gary
9/18/2011
I was totally impressed with the whole process of slecting & ordering the merchandise, the speed in delivery sooner than expected and the quality of the product. It was great!
Jay
9/18/2011
Fantastic site, great price, and my item shipped on a Sunday...and they added quicker shipping at no cost...it doesn't get any better, thanx
Michael
9/18/2011
Excellent service. Product as described.
Andrew
9/17/2011
Very pleased with the service I received. Product was cheaper than I could buy locally and shipping was free.
Clark
9/17/2011
Great communication. Order shipped quickly. Installed with no problem, very easy. Enjoyed doing business with you. Thank you.
Jose
9/17/2011
Wow, You are fast! Great work. Nothing like working on Saturday. The bracket and covers are going to finish off my new trailer hitch project perfectly. I should get the pieces by about Thursday. Great to do business with your company.
Lynn
9/17/2011
This is the best deal online.
Paul
9/17/2011
Installed 1411-1 Base plates in 1 hr 10 minutes without a lift by a 70 year old man, a piece of cake.
Raymond
9/17/2011
Well..not so much help,but rather a compliment to your company...I ordered a winch and a lock and boy did it arrive on time and as stated..the e-mails the tracking #s and the fact that I always use UPS for all my needs..I guess great companies tend to stick together...
Wayne
9/17/2011
Thank you so much for your feedback, I'm going to tell our Good Sams chapter
about your rapid answering of questions and feedback. Hopefully you will get some orders, you deserve it.
C
9/16/2011
Has the right products and parts at the best prices with fair shipping costs. Overall best deal EVEN with state sales tax because I am also located in Missouri. Fastest shipping I have ever seen from someone in this buisness. I have made eTrailer.com my go to first look source for trailer parts and accessories.....period! Thanks to the great team that got my Triton boat trailer back on the road!
Christopher
9/16/2011
I think this Yakima Q towers roof rack system is great!!! I'm driving my family to Disney world in a couple weeks so this roof rack is perfect for my cargo that I'm gonna put on to it. Plus it gives my uplander that nice sporty look. Thanks etrailer...
Christopher
9/16/2011
The Trailer hitch arrived on time and was as advertised. It fit perfectly and installed as easily as promised. The installation video made me comfortable that I could install it myself and sealed the purchase. Thanks!
Dan
9/16/2011
WOW...The prodigy 2 break controler was as simple to install and work as the video and web site say it is. This is my first experience with brake controlers and it really was very simple. GREAT JOB, great web site..You delivered as promised. Thanks. I like the simple one step way to track orders. Thanks.
Edward
9/16/2011
Easy to order. Great installation instructions and saved money by doing it myself!
Francis
9/16/2011
This is the second time I buy at etrailer.com and the service is excelent. You have the best customer service Ive ever experienced. I like the way you kept me informed almost everyday about the progress of my order. Keep doing it and Congratulations!
Gonzalo Ariel
9/16/2011
I bought a hitch and wiring for my HHR SS and wiring harness for my wifes Equinox. I just finished the hitch and wiring on HHR. I watched the tech videos first and it went like a charm. Excellent service, Excellent Support and Excellent product. What more could you ask for?
James
9/16/2011
This transaction was fast and accurate. Shipping was great and timely.
Jan
9/16/2011
etrailer has any part you could ever imagine, and fast service. Thanks!
John
9/16/2011
Great selection and great pricing. I shopped around and was able to get all that I needed in one place. Fast shipping was also a nice bonus! Thank you.
Joseph
9/16/2011
Wow...What an easy Ordering Process! Checked out with the standard Free Shipping 5 to 7 days and immediately received my Order Confirmation notification. Within 30 minutes I received my Order Processed notification. And the best part…within another 30 minutes I received a notification that I was upgraded from the Free Shipping 5 to 7 days to Free Shipping 3 to 5 days!! With all of the free instructional videos I’ll have this installed in no time…Thanks etrailer.com!!
Lane
9/16/2011
Quick answers to questions, great prices and fast shipping. What else could you ask for? Thanks.
Leonard
9/16/2011
So far I love dealing with etrailer customer service, great delivery time, awesome overall great company to deal with looking forward to future orders. Keep up the good work. Thank you.
Oscar
9/16/2011
Faster shipping than expected, free shipping, quality hitch from Draw-tite, easy installation, perfect fit. T-One Vehicle Wiring Harness also good product and fit, easy installation, shipped with hitch. And did I mention, very competitive pricing. What is not to like. etrailer.com is on my favorites list.
Robert
9/16/2011
Good follow-up. Prompt delivery. A pleasant experience.
Robert
9/16/2011
Your Rep was very pleasant and helpful. Got what i wanted quickly and cheaply.
thanks alot.
Robert
9/16/2011
Great service. Very helpful installation videos.
Ryne
9/16/2011
I think that this company really cares about there people who shop with them. They kept me in the loop via email throughout the process of shipping the item I bought. Good business, good people.
Thomas
9/16/2011
Thank you! So far I am VERY impressed with the speed of processing and
level of service for my order. And I got a great deal! I look forward to getting my new bike rack! Thank you.
Brian
9/15/2011
Good product, fast shipping. Will continue to shop etrailer.com
Cherie
9/15/2011
Fast and friendly service. Professional in every aspect. Great job.
Clair
9/15/2011
Received my items. They look very good on my Boler trailer as replacement . They fit perfectly . You should advertise those 7 inches tail lights as such because Canadian owner of Boler Trailer are looking for that exact size to replace old broken one on their Canadian made vintage Boler trailer. Very pleased with them . Beside your shipping cost and packaging is more than excellent . Thank you.
Claude
9/15/2011
You guys seem to really have it together. Can't wait to get my bike carrier, and your web video showing its use and features was a big selling point for me. Thanks!
Clint
9/15/2011
Product was just what I ordered, was shipped in a very timely manner and arrived much sooner than I expected. Well done.
David
9/15/2011
After taking a tour of 1/2 dozen parts places in Panama City, FL trying to find the right grease seal for my travel trailers wheel bearings and not having any luck, I decided to try the internet. What a pleasure. In no-time I found etrailer and the exact seal I needed. They were 1/2 the price of a similar seal that probably would have worked, but wasnt an exact match, that I found locally. That was two days ago and 1/2 the job is now complete. The other side will have to wait until tomorrow. Definitely a five star experience and I tend to be stingy with my stars.
Fred
9/15/2011
Hi, Great website! I really like the demo videos - I shouldnt even need to look at the installation instructions when my trailer hitch arrives Unless all else fails. of course... LOL Immediately after placing the order, I got a confirmation message. Then I got another message from George J, telling me the stuff was in stock and would ship soon. I then got another message from etrailer with the shipping info! Great communications! I love the shipping info page on your site, showing the origin and destination, as well as the tracking info. Also, the clickable links to the compatible and recommended products is awesome - it made it so easy to the different items I needed, and you have already done the backround work for compatibilty. I will definitely save your site as a favorite for the future. Thanks.
Fred
9/15/2011
Wish everyone had this great customer support and appreciation. I will
definitely recommend your site. (That is after I get the part and you can
help me figure out how to use it, hopefully that will not be necessary) Very impressed.By the way, when looking for this part, other sites had did not show the pictures of parts as well as your site did. Compliments.
Jean
9/15/2011
Great experience dealing with etrailer. Purchased on a Saturday and received it on Wednessday. The Rola roof basket is a great product. The rack fit great on my Hummer H3 and looks great. It took about an hour to install.
John
9/15/2011
I found the cargo carrier I wanted fast and at a good price. The reviews helped me choose, and Etrailer shipped it out in a few hours with faster shipping. Good job!
John
9/15/2011
Just got my key and it works. Thanks for the good help and good cust. service.
I have been in the service repair busines for 30 yrs. It is nice to find someone else that keeps there cust. informed. Thanks.
Jon
9/15/2011
Thanks for the great experience with dealing with you all. Ordered three items and one was on back order, etrailer recommended/replaced with a suitable part and shipped all items immediately. Even though it was free ground shipping, still received the items in two days......amazing service, cant wait to do business with you all in the future. Thanks.
Michael
9/15/2011
Outstanding service! Terrific selection of products, and high quality. I hope etrailer treats their outstanding employees as well as they do their customers. Thank you!
Ossie
9/15/2011
Hitch arrived in timely fashion. You made the process easy. The installer called your company and received correct advice on installation. Thank You!
Robert
9/15/2011
Unbelievable quick shippment.Ordered on 9/13 and recieved it on 9/15 without any additional charges. Best I've seen. Product was what I ordered, packaged very well and did exactly what I wanted it to. Based on this experience, etrailer.com did a great job and I would use them again for sure. Thanks etrailer.
Robert
9/15/2011
Ordered once...got exactly what I wanted, in excellent shape and very fast. It arrived ahead of schedule. I ordered again and the item has been shipped almost immediately. Superior service, with fast email updates. Gives me the confidence to be a repeat customer!
Ted
9/15/2011
Received my order yesterday.I could not belleive how fast it was shipped thanks for your help!
William
9/15/2011
I like your style.
Andrew
9/14/2011
Great service and couldn't ask for better service.
Barrett
9/14/2011
Thank you for shipping my order today.
Carl
9/14/2011
Order was filled quickly. Sipping was upgraded at no cost. Everything arrived in great shape and exactly as ordered.
Charles
9/14/2011
Wow! etrailer.com has the best price and beats Amazon in quality of communications and delivery speed. Thank you.
Daniel
9/14/2011
Wow... you guys are the best...i'm so glad i found you ..
Doug
9/14/2011
Fast shipping and delivery,well made product,great correspondence, Thanks very much.
George
9/14/2011
I have visited the site many times ... needing parts for my trailer I returned and ordered. Great prices and service.
George
9/14/2011
Thank you so much for your help an with the overnight ship got to me about 11am. I'll be looking at other stuff from you guys an tell me friends about your site an service an quality of the help thanks again!
Kevin
9/14/2011
Above and beyond. Super fast shipping! Will keep them in my bookmarks for future needs.
Patrick
9/14/2011
Great professional service.
Robert
9/14/2011
I Love Etrailer! They are quick to pick and ship my order and they keep you updated as soon as they know anything new.
Tyler
9/14/2011
Excellent service!! Quick and Fast.
Chau
9/13/2011
Have been very satisfied with E Trailer and always look there first.
Jay
9/13/2011
My order was just as you said it would be, Iam very impressed, fast delivery!!!! thank you!
Jim
9/13/2011
Thank You. Your web site made it easy to find the parts I was looking for. Your prices can't be beat. My order took less than a week to arrive.
Joe
9/13/2011
Excellent quick service received parts quickly and fit perfectly.
Mariano
9/13/2011
Your online was easy to scan with to find the material I needed for my trailer.
Paul
9/13/2011
Website was user friendly and easy to navigate. I was in and out in just 5 minutes.
Robert
9/13/2011
Great fast service and the web site is easy to navigate. Thank you.
Sidney
9/13/2011
e trailer always has the greatest selection of products, the highest quality, great value, and the customer service consistently exceeds my expectations. I will always shop with e trailer, and recommend you to my friends.
Andrew
9/12/2011
I've been very impressed with the personal nature of etrailers customer service. Each time I've placed an order I've received a personalized email thanking me for my purchase. Once I placed two separate orders in the same day, etrailer employees noticed and expedited the orders and thanked me for the second order. I'm not sure how they do it, but theyre paying attention and its appreciated.
Blaine
9/12/2011
The staff was always very helpful and the product arrived earlier than expected.
I highly recommend!
Eduardo
9/12/2011
Good. Was pleased to have great help in correcting my order.
John
9/12/2011
Third time I've used etrailer.com. Always a positive experience. Best price I could find on the web and outstanding service. Items ordered arrived promptly and installed easily. The online installation videos are very helpful.
John
9/12/2011
Great service. Great selection. Great prices. Can't believe all 3 in one package! Keep up the good work!
Mary
9/12/2011
I really appreciated your website-it was very clear what was included with my hitch and what other items I would need to purchase in order to tow-no surprises. Fastest processing I have ever seen, too. Thank you.
Stacey
9/12/2011
Etrailer is awesome! Great prices, super fast shipping and the help info section including how to videos are great. I've bought lots of stuff from etrailer and I plan to continue in the future.
Steve
9/12/2011
I appreciate your rep keeping me updated on my order. I have received the bike rack and am very pleased with it. Keep up the good work.
Bruce
9/11/2011
good Good GOOD. Just what I wanted, order processed VERY FAST, arrived promptly. THANKS!
Fred
9/11/2011
Service was excellent. part arrived a day early and no problems. very good experience.
Gary
9/11/2011
Great service! Excellant packaging. Delivered ahead of schedule! Friendly proactive customer service, with you every step of the way. Couldn't be happier with etrailer or my new Softride Element bike rack. Took it to the White Mountain trailhead near Bishop CA, about 12500 feet! Worked great!
Kelly D
9/11/2011
I enjoyed the web site.
Mickey
9/11/2011
Good details, price, steps to purchase & follow-up. Would definitely recommend to others.
Noriko
9/11/2011
Outstanding delivery time. Grreat product,great price with free shipping installed in less than 30 minutes.
Pat
9/11/2011
Shipped out on a Sunday and upgraded my mailing from standard shipping to 3-5 days for free. Excellent company, great business practices. I would recommend these honest folk to anyone looking for accessories for their trucks or rigs!!!!
Rafael
9/11/2011
Item arrived quickly 4 days and was very easy to assemble. The assembly videos were a great help. Would definitely order again from etrailer. Thank you.
Susanette
9/11/2011
Fast easy transaction, great communication and fast shipping.
Tiffany
9/11/2011
Grease seals fit great. Looked all over town at parts stores and nobody had them. Thanks so much.
Bobby Joe
9/10/2011
Vehicle wiring so easy to install, good seller, will buy from company again.
Ed
9/10/2011
I was more than a little surprised that the bike carrier arrived as scheduled since we were in the middle of a major flood event. Don't know how you pulled that one off but my hat is off to you. You delivered on time with no damage. I am pleased with the product and your service.
Edmond
9/10/2011
I received my order very quickly and site was easy to negotiate, i was able to find the parts i needed.
G
9/10/2011
WOW... What a great product. Competitive pricing, Super FAST shipment, quality product straight out of the box, PERFECT FIT to our van, and easy 20 minute installation start to finish. I had many options as I was considering purchasing this hitch different manufacturers and different distributors. But I am now convinced I won with both: DrawTite for the hitch and etrailor for the supplier.
You guys are AWESOME! Thanks.
James
9/10/2011
The Curt hitch is a well made unit. It installed easy and fit perfectly. The shipping was ultra-fast and I received prompt replies as to my order. Thanks again for such good service!
Michael
9/10/2011
Fantastic! !! Had questions. Got answers accurate fast shipping. Good prices! !!
Mike
9/10/2011
Very accommadating, and prompt, directions easy to follow.
Robert
9/10/2011
So far so good. The free shipping makes your deal one of the best.
Roger
9/10/2011
I am very pleased with the trailer hitch for my Daughters Mazda CX7. She received it on the 5th, had it nstalled in on the 6th, and we drove from ArlingtonTexas to Albuquerque New Mexico on the 9th. The trailor Hitch is perfic as was the service form E.Trailor.Com Thank you!
Tybesha
9/10/2011
Hi, First of all I would like to say thank you very much for the very fast service I received my order today,It was 3 days early I installed the hitch in 15 minutes everything worked out so perfect. It was very nice to do business with etrailer.com please put this email on your website, thank you very much.
Adam
9/9/2011
Very quick shipping. Excellent on line videos. Even though I had already bought my hitch before I discovered your web site I used your online videos to install my hitch, so I felt like should at least buy something from you. I'm very glad I did! Very fast service. I will buy my future products from you.
Allan
9/9/2011
Thank you so much for upgrading my order to priority shipping. It has been so easy finding what I needed and ordering the item. Very good experience.
Allen
9/9/2011
Order was shipped promptly, Free upgrade to 3-5 day shipping and they actually shipped it on a holiday. A pleasure doing business with.
Anthony
9/9/2011
Easy to find guidance on what I needed, and quick shipping. Thanks!
Chris
9/9/2011
The job is done happy customer.
David
9/9/2011
Best overall online purchase I have ever made. Shipping was super fast and easy to follow with the links you provided. Price guarantee was as stated and unbelievably fast and easy. Products were exactly as advertised, packaged well and easy to assemble. My experience could not have been any better. Thanks for the outstanding service.
Donna
9/9/2011
Really easy to navigate to get the products I wanted, all at the same site. Great price, shipping, and service. Thank you.
Eric
9/9/2011
The whole order process went great. I had been doing my research and found lower prices on all of the Items that I needed and etrailer did not hesitate when I asked for the price match. Also one of the Items in my order was on back order. Etrailer contacted me to let me know about the issue unlike companies I have ordered from before. They offered to swap out the Item I ordered for a like item they had in stock and got everything out in one shipment the same day. Etrailer is a great company to do business with and would recommend them to anyone.
Eric
9/9/2011
Thanks for the expedited shipping, Etrailer and their customer service is top notch.
Forrest
9/9/2011
The best service, staff is great.shipped fast.will buy again.
Kevin
9/9/2011
Very fast, prompt and professional. Their customer service is second to none! I am placing my second order with them today, Would highly recommend
Larry
9/9/2011
Totally impressed with etrailer.com. I submitted my order last evening and received a call this morning saying that all the parts I ordered did not fit together. The customer service person wanted to know if my order was for one application or more. I told her it was for one and she swapped out the part that didn't fit. I have never had that kind of service for a online order!
Lauren
9/9/2011
Fast shipping! Everything I needed.
Terry
9/9/2011
Awesome experience. Received parts in 15 hrs even though I opted for 2 day shipping. T connector was easy to install and worked perfectly.
Aaron
9/8/2011
Website easy to navigate. Detailed information on the bike rack and which allowed me to order the one most appropriate for my vehicle. Good followup with ordering and shipping information.
John
9/8/2011
I've ordered 3 items so far over the past 3-4 years. Each order was shipped promptly and I've received excellent customer service. The free upgrade to 3-5 day shipping on my most recent order was a pleasant surprise. I'll definitely be back.
Joseph
9/8/2011
Etrailer was fantastic. Got express shipping for free and they actuall shipped it on a holiday labor day! weekend.
Larry
9/8/2011
Every thing went well. Sales person spoke clearly, I could understand her.
Michael
9/8/2011
Price was right and the parts shipped right away. I would highly recommend.
Paul
9/8/2011
Great hitch and accessories online store. A one stop shop for everything you need to tow..
Scott
9/8/2011
Fast shipping! I ordered about 6:30 PM Eastern Time on Thursday and i had the brake controller on Monday. The shipping was upgraded free of charge and the order was shipped within an hour. I think the kit for the installation is worth the price. To get the individual items I would have to spend more time to order individual items and probably pay shipping charges for each of the packages of ring clips etc.The instructions are easy to follow.
Steven
9/8/2011
I ordered a Hidden Hitch and wiring harness for my 2005 Toyota Echo on a Thursday morning. 5 minutes later, I received a personal confirmation email from etrailer.com and about a half hour after that, I received a ship notice! The parts shipped that afternoon and arrived on Tuesday afternoon of the next week keep in mind, Monday was a holiday. I can't recommend etrailer.com enough! This is by far the best customer service experience I've ever had online! Lightening-fast shipping, great communication, and a low price...what more could you want?
Cory
9/7/2011
I am very satisfied with this experience so far. The package shipped so fast after I ordered it.
Daniel
9/7/2011
Could not have been easier or more efficient. Your computer seems to have done everything.
Edward
9/7/2011
The products that I order were exactly what I ordered and arrived on the third day after I ordered them. I thought the shipping was a little steep but with gas prices the way they are, what can you expect? I would recommend etrailer to all my freinds.
James
9/7/2011
Ordered a spare trailer tire/wheel. Product was exactly as depicted, and shipping was super fast! Second excellent experience with etrailer.com. Keep up the good work!
Jason
9/7/2011
Order shipped fast. Have not recived product yet. Everything seems to have gone smooth so far. Thanks!
Kary
9/7/2011
Awesome. I have purchase from you guys before. I like your website and your video's of your products, plus you have good prices. Thanks so much.
Kelly
9/7/2011
Very helpful. Knew the product application, made it easy to order. Both girls I talked to spoke excellent English.
Norman
9/7/2011
I was looking for light parts, could not find went on net to find found etrailer.com they had parts I needed, ordered came in very quick time. I would use them again saved as favorite dealer great job.
Robert
9/7/2011
The best internet experience of my life. It does not get any better than this. Lightning fast shipping. Thank you for saving my mountain biking weekend, by getting the hitch here in two days!
Robert
9/7/2011
Just finished a wiring job with parts I ordered through you. Your website, video guides, service, shipping speed, etc., are all fantastic. Thank you for being a great company.
Scott
9/7/2011
Thank you much for the express shipping. My adapters arrived today. The area Thule dealers where I live do not sell the road rim adapters separately from the straps ... so I was very pleased that your company carried them. A pleasure to do business with you.
Stephen
9/7/2011
I am very impressed by the follow up and follow through by your reps. They kept me informed of the status of my order at every step, were courteous and professional, yet personal. The items arrived when promised and were in good condition. The free shipping was a very big plus, especially when considering that the items weighed in at 87 pounds! Ill be back will future needs and will recommend etrailer.com to all of my friends and acquaintances! Thank you!!
Timothy
9/7/2011
Thank you. This is excellent customer service again.
Benjamin
9/6/2011
Very happy with my shopping experience.
David
9/6/2011
I've placed two orders with Etrailer now, and the service has been excellent. My first order had items i unknowingly didn't need and I was able to return the items with no issues. Customer service is knowledgeable and very quick to respond.
Edward
9/6/2011
I have recommended etrailer to friends and others that were looking for trailer and towing parts and will continue to do so. Good businesses are built on good service.
Gordon
9/6/2011
etrailer is the BEST! Super fast response all the way thru! Highly recommend them AAA+
James
9/6/2011
Wow! I am seriously impressed with the speed and accuracy of my order with etrailer. My shipping was upgraded at no extra cost, I received all the items I ordered, everything was exactly as described, and I had everything hitch, wiring, mount, and ball completely installed and ready to go in about an hour a week before I thought I would! I always have concern dealing with a faceless online vendor, but etrailer.com was amazingly easy to deal with and did a great job. Thanks!
John
9/6/2011
Thank you for all of your help, the wheels worked great and you got them to us on a timely basis. I will continue to use ETrailer any time I need trailer supplies. Keep up the great work.
Kirk
9/6/2011
Quick, easy and painless, and it was in-stock too. It doesn't get any better than that.
Mark
9/6/2011
ordered it, it came, it was installed, its cool. I got a hitch for my little Volvo C30. Its a sporty hatchback so I was concerned about the fit and how well the hitch would work for hooking up a rack for my mtn bike. The instructions were good and while it took me a little longer than the quoted time to install, Im a picky kinda guy so these things always take me a little longer. I must say that the fit is quite good. The exhaust system is fairly close to the hitch frame, but cranking some serious Gs in all directions as a test proved that there is no touching or rattling. Ive used it for my bike rack and theres no problem in that department either - though thats probably not much of a test for the hardware. Good product. Came quickly. I'm satisfied.
Raymond
9/6/2011
Fit great thanks...
Roger
9/6/2011
I am very pleased. I was suprized how quickly I received my order. The instructions we short but accurate.
Thomas
9/6/2011
So far, this experience has been way above anything I have experienced on a web order. You guys not only acknologed my order, you identified that the order has shipped on a Sunday. Then you have asked me for my input on my experience. This is great and I only hope that the merchandise I ordered is as outstanding as your support. I will follow up with details of my installation once I receive the product.
David
9/5/2011
I purchased items from e-trailer several weeks ago. Because their service was so good I placed another order for items I need for my new trailer. Many Thanks!
Hale
9/5/2011
I am very happy with both of the hitches I bought from etrailer over the years. Customer service is great and the products fit perfectly.
John
9/5/2011
One of the quickest wins when searching for what I wanted. I ordered a receiver hitch and trailer light adapter. I put in the year, make and model of my vehicle and the part was presto magic there. Ordered it with free shipping and then received an email that upgraded my shipping. Outstanding.
Jon
9/5/2011
Perfect. Shipped earlier than promised and at no cost to me. Every step was communicated via e-mail and contact people gave information in case I had any questions. Highly recommend using etrailer
Kurt
9/5/2011
Had no trouble ordering, found what I was looking for in no time. Excellent service!!
Richard
9/5/2011
Etrailer goes out of there way to make sure your order is taken care of, its a pleasure to work with these professionals.
Aaron
9/4/2011
The service was Great and shipping was fast. Thanks!
Richard
9/4/2011
Thank you for offering such products, most towing mirrors I have researched were cheep looking or interfered with the current mirror operation. This mirror looks like it came as part of the truck and finding the correct units and purchasing the product were simple. Etrailer went above and beyond my expectations.
Robert
9/4/2011
Great service. Easy to use. I liked that I was provided several options for the product I was looking for and etrailer gave me a side-by-side comparison. They were also very generous in upgrading my shipping option with no cost to me. I'll shop here again when I'm looking for replacement or upgrade parts for my trailer.
Steven
9/4/2011
Everything points to just one great shopping experience with your company and I will be sure to come back if my needs for your products come up again. Thanks for the upgrade in shipping.
Don
9/3/2011
Very easy to work with and friendly staff.
Jason
9/3/2011
I appreciate the knowledge of the customer service. They are very considerate as well as quite quick about finding items, explaining solutions, and taking orders. I placed an order just this week, my cell phone says it took 4minutes 16seconds. Pretty good in my opinion!
Michael
9/3/2011
It was a real pleasure doing business with you!! It took less than a week to complete our transaction from placing the order to recieving it. Not many other web based businesses are that attentive to their customers needs. I will be doing business with you again and will recommend your company to all my friends and family. Thanks again!
Phillip
9/3/2011
Again quick shipping and the price pledge was honored. I shopped around and etrailer always seems to have what I need, next up plug to put in bed of truck for fifth wheel.
Robert
9/3/2011
Excellent service. I ordered on a Thursday with 5 day free shipping and etrailer upgraded my shipping at no cost and my order arrived the next day! Not only would I order from them again I would recommend them to friends and family.
Steven
9/3/2011
I was blown away by etrailers excellent service! My order was shipped and delivered in less than half the time I expected, and the items price was the lowest I found. Etrailer is definitely a class act.
William
9/3/2011
I just purchased an older pop up trailer and have zero experience with any online rv parts companies. I needed a few things and google sent me here. I cannot say enough good things about my online experience. The customer service was second to none. I WILL be ordering again and again as my rv career grows!!
Brian
9/2/2011
Very good service.
Bruce
9/2/2011
We received our hitch exactly when promised and had it installed by a mechanic friend. Etrailer was a good company to purchase from. We had no problems at all.
Dave
9/2/2011
Good service.
Diane
9/2/2011
Great customer service! Communication is prompt, detailed and informative! Well done! I have ordered from you before and will continue to do so in the future. I have recommended your company to all of my family and friends as well as bragged about your service on Twitter. Great job and thank you!
Doug
9/2/2011
I am very happy with the way my order was handled, very fast and efficient.
Howard P.
9/2/2011
Very good customer service fast shipping, email updates, tracking info... Good Prices.
Jason
9/2/2011
Good prices, section and service. This is the second time I have purchase from etrailer - would recommend!
Kean
9/2/2011
I ordered my hitch Wednesday. I was hoping it would be delivered by Friday. It came on Thursday and I installed it that night. Simple! Your rep rocks! Nice honest guy! Thanks.
Randy
9/2/2011
etrailer had what I needed at a much lower price than everyone else I looked at. The products I purchased are the same as the more expensive products at other stores. I am very pleased that my shipping was upgraded for faster delivery. I will recommend these guys to my friends and I will be back!
Ronald
9/2/2011
I was pretty happy to find the parts I needed, and even more happy to know there on the way here already!
Stephen
9/2/2011
I ordered the wrong pin my fault but everything else was PERFECT!
Aaron
9/1/2011
Thank you very much for the information and the diligence. I wanted to say also that the transaction workflow of your site was one of the more efficient I have used so far. It was easy, with the shipping fees evaluator and the payment process was particularly fast! I'am sure I'm not the only one to mention that!
Bravo!
Antoine
9/1/2011
Superior service..... My order shipped the same day it was placed. Arrived at my home in Florida 2 days later. Way to go!!!
Gary
9/1/2011
Best prices ship almost instantly.
Jack
9/1/2011
Thanks everyone, for the super service on my order,,, OUTSTANDING!!
That's why I never consider any other place other than etrailer.com,,, even though I could buy out of state and save a few bucks on taxes, I could never get this kind of service. Really looking forward to getting the order and putting it on my 2011 Dodge Ram. I will send pictures of the installation. Can't wait. Have already printed out the installation instructions and am itching to get started. We are going to pull the Ram behind our Class A motorhome so I know I will get a lot of questions as to where we got the hookup, and will be glad to inform them about etrailer.com. Thanks again.
James
9/1/2011
Extremely fast shipment.
John
9/1/2011
They upgraded my delivery to fit my needs at no expense to me which was great!
Joseph
9/1/2011
Nice experience! Super fast service. More than I expected!!
Lynn
9/1/2011
Can't wait to get the new trailer hitch installed on my Escape. Placed the order today at noon, received a confirmation email saying it was in-stock and ready to be shipped at 1:00, received another email at 5:30, saying my order had been shipped, with shipping upgraded to Express. Haven't received it yet, but impressed with customer service so far.
Mary
9/1/2011
I ordered a hitch for my new 2102 Kia Forte 5. I received it sooner than I expected. It fit perfectly. I saved $200 by doing it myself rather than having the dealership install it. This is the second hitch I have ordered from e-trailer.com. If I need another hitch in the future, e-trailer.com will be my first step!
Robey
9/1/2011
Some of the best Service that I have had!!!! Ordered the part on Sunday and Actually shipped that same day with expedited service!!! Thank you etrailer for the sense of urgency!!!!
Andre
8/31/2011
I looked online for a hitch to fot my 2011 Subaru WRX i found what i wanted, but i have an exhaust upgrade. I first went to the local shop and bought it from them..... First off it was 70$ more, they ordered the wrong brand, and the bracket for a sedan not a hatchback. I went home ordered on etrailer.... I got the Hitch reciver pin and clip and wiring harness all for only 20$ more than my local shop charged me, for the hitch only. The hassel of having to return it and being pissed that the local retailer couldn't even order the right i will not go anywhere than etrailer again.
Brad
8/31/2011
Thank you Etrailer, especially the rep who took care of me. I needed a cargo carrier ASAP in order to take my son up to college. She made sure I got the delivery just in time. Great products and Great service from etrailer.... What more can one ask for. Thank you once again.
Brenda
8/31/2011
I am so satisfied with your products and service, I've gotten to were I no longer shop around, just go to your site and purchase.Thanks!
Carl
8/31/2011
Thanks u we will try and send business ur way great customer serv.
Danielle
8/31/2011
Etrailers website is easy to use and quick to find what you want. The videos are great helps. My order recevied free upgraded shipping, and arrived quickly.
David
8/31/2011
Great service,in stock item, great price and real time free shipping. Wow Who could ask for more. I'm happy so far.a very good sales person. she does you proud.
David
8/31/2011
Awesome service! ALREADY upgraded shipping!
Donnie
8/31/2011
Thank you for your attention to detail without which I would not have had such a pleasant experience in dealing with your company. My complete order arrived much sooner than I expected, in perfect condition and I installed it all without a hitch (no pun intended.) Your research paid off.. I'll be back and I'll tell anyone listening about my experience with e-trailer. You do what you do well
Frank
8/31/2011
Received my "stuff" today. Let me thank you for your exceptional service. It's not often that one finds an online company that goes to the length you do to please the customer. Be assured that I'll be back next time I need something marine.
Jeff
8/31/2011
The product worked like a charm,was easy to hook up,the shipping was fast. would have no problem ordering other parts if i need to.
Leslie
8/31/2011
Very nice shopping experience. Quick and easy checkout. The best I have ever dealt with. Thank you.
Lisa
8/31/2011
Great service. Thanks. Will keep you in mind for the future.
Malcolm
8/31/2011
Thanks! All the reviews I have seen about etrailer have been great. I'm sure it's because of the product and the outstanding customer service.Thanks again.
Marc
8/31/2011
I placed my order on Monday, and took delivery wednesday of the same week.
Thanks etrailer.
Matt
8/31/2011
You are awesome....such a fast response....i truely appreciate it....thanks a bunch.
Matthew
8/31/2011
I found etrailer by web search and Boy am I pleased. Needed a part for a favorite customer and found, and purchased,it here. Smooth transaction and service beyond expectation. Thank you
N.m.
8/31/2011
Thanks for the upgrade on the shipping. I appreciate it. Best Regards.
Paul
8/31/2011
The service has been top notch. The shipping is fast and accurate. Thank you for your excellant service.
Paul
8/31/2011
Thank you very much. I was very impressed by the quality of service of your
company. I will recommend "etrailer" to any of my friend in need of a trailer hitch.
Renaud
8/31/2011
Awesome buying experience. Customer Service is very helpful and prompt in their responses to questions, price matching, etc. Delivery was faster than anticipated! No complaints! I've already recommended etrailer to a friend looking to get a hitch for his van.
Richard
8/31/2011
Prompt shipping, very good customer service.
Rosalind
8/31/2011
Thank you very much, I'm a first time customer, I am very satisfied with "etrailer" and your step by step communication. When I'm ready, I will certainly buy my trailer winch from you.
Rudy
8/31/2011
Excellent service, Excellent product. Will definetly use again!! Thanks!!
Ryan
8/31/2011
I thought i was delt with in a very professional maner, and yes i will recomend etrailer to all my friends.
Stephen
8/31/2011
Great experience! Courteous, knowledgeable and efficient. Tried several competitors. Not so knowledgeable or courteous. Just wish they sold more items so I could shop with them more. Keep up the great work.
Terry
8/31/2011
What tremendous service! -Answered questions to make sure I had the right part number. -Hassle free on-line ordering -Immediate response for order verification..even with a personal response. -Upgraded my shipping time line
-and..believe it or not..was shipped in about 2 hours from order wow!
Terry
8/31/2011
Easy to order great customer service!
Blane
8/30/2011
I'm telling you this place is a dream....I was able to get the parts I needed and finished in record time. Office person was fantastic to deal with and although I am a novice at dealing with parts, she was great and asked the right questions and let me verify what I needed on the web site... I'll be back to deal with this company!!!
Charles
8/30/2011
Ordered a Class III hitch and wiring harness for my 2006 Jeep TJ. Best pricing on the net found here as well as expedited shipment. Way to go E-trailer! Ill be back for sure.
David
8/30/2011
Products were shipped early, and everything was the way it was supposed to be. I will use this company again in the future.
Edward
8/30/2011
Your rep did a great job on the phone while i took mesurements, all parts arrived correct and fast as could be, i couldn't expect any more from a company or person, my buying experience was great to say the least. thank you for your knowledge and support, i wish all companies did business like you do. i will recomend your company to all the people i know for trailer needs, thanks again .
Jeff
8/30/2011
Very helpful help desk staff. Your rep was very helpful in providing options and suggestions regarding the type of bike rack and hitch to order. She also ensured that she would try to get the order out for delivery ASAP as I was heading out of town for the long weekend....and she was successful. Thanks! Will absolutely recommend etrailer.com to my friends.
Jeffrey
8/30/2011
Thank you very much. I'm impressed already with the service and responses
I've received...and it is just the beginning! Smile.
Jim
8/30/2011
Thank You,your site is very clear and user friendly.
Joe
8/30/2011
I found the small part immediately at etrailer after a search of the Thule site found nothing. Etrailer shipped the same day and kept me notified of the process. Can't beat that. I should also mention the low price. Amazing!
John
8/30/2011
I had a very nice experience with your rep while ordering my fifth wheel rails. She was very pleasant to deal with.
John
8/30/2011
Excellent service, especially the order tracker!
Josh
8/30/2011
Easy to navigate website with decent prices. I've bought several items from etrailer over the past few years and have always been happy with the results.
Michael
8/30/2011
Very good. Because of my car2008 Hyundai Accent hatchback I couldnt use a regular trunk/hatch mounted bike rack, the plastic spoiler wouldnt last long. I was told by the bike shop that the best bet is a hitch mount system, and that it would cost at least $300. In defiance I started looking for other options on the net. For $214 to my door, I can bolt on a hitch made for my car, and have a 2 bike rack that folds down to allow access to the hatch area of my car. This is great! I plan on buying a cargo carrier for camping later in the year, and etrailer will get my business. I ordered late sunday night, and the products shipped the following monday and arrived on Wednesday. I could not be more pleased with etrailer. I plan on uploading install pics for my specific car for them to use at their discretion. I am very pleased with this company.
Michael
8/30/2011
You people at etrailer scared the crap out of me. I came home today at
4:30 today and my trailer hitch was delivered. What are you guys trying
to pull??? I ordered my trailer hitch Monday morning and it shows up in 24 hours... What the heck??? I didn't expect it to show up until the end of this week.
Thanks... you guys are super fast....
Mike
8/30/2011
Great experience the employees went the extra mile to make sure I was satisfied. Website is easy to use plus the install videos are a great help as well. Will definatley recommend.
Vincent
8/30/2011
Great, good price fast shipping great communication.
William
8/30/2011
I have been looking for months and they had exactly what I needed and shipped it ahead of schedule.
Clark
8/29/2011
Etrailer is great! Easy to order, fast delivery, easy to install, and a great price.
Edward
8/29/2011
Thank you very much!!! I am very pleased to have done business with you and
have bookmarked your site in my computer! Please feel free to share my
appreciation with your co-workers!
Gary
8/29/2011
I have used etrailer before and as before it was a pleasure.They always have what I need and it is shipped almost before I close my browser.
Jerry
8/29/2011
Great selection and fast shipping. I will definately shop here again.
Jesse
8/29/2011
I think your business is outstanding. Your response time to my order and the shipped time in less than 4 hours is just amazing. I read other reviews and was pleased with what other customers had to say about your service.
Jim
8/29/2011
Great, thank you so much for all your help today, you were extrememly polite and helpful every step of the way. I will definitely refer you guys to friends and family for their trailer needs. Cheers!
John
8/29/2011
Quick, easy, and accurate. A very good experience.
Ken
8/29/2011
Great.Easy to find what was looking for and enough detail to make a smart decision one which hitch and accessories best meet both my need and my ability to install. I have exited 7 e-tailers that compete with you due to frustration in negotiating thier poor sites.
Larry R
8/29/2011
A++ as always! thx guys!
Michael
8/29/2011
Thank you very much for the shipping upgade as it's actions like yours
that make a good company a great one! I ordered these parts for a friend of mine who is afraid to put his credit card info on web, but he did well picking out your store as it is more than apparent that etrailer is a customer oriented company. This is how things should be as it causes a ripple effect, anyone I know that
has a need for trailer parts of any kind I will be sending them your way as you have impressed me to no end. I wish all American Company's treated there customers with the respect and courtesy you have shown me. I will suggest to him that he take pictures of his installation.
Michael
8/29/2011
Very fast turn around time, shipped the day I ordered.
Michael
8/29/2011
You folks are number 1 for trailer parts and accessories. Great service and delivery as promised.
Peter
8/29/2011
I placed an order and within 4 days it was delivered. Great price and fast delivery.Will do all my future trailer needs with etrailer.com.
Robert
8/29/2011
Received promptly, packed well, installed and makes me happy.
Robert
8/29/2011
The hitch arrived on time. I installed it in less that an hour and a half.
Robert
8/29/2011
Just wanted to thank you for my order. My order came faster than expected. Your shipping charge was the best I could find for a small order. You can bet I will order again.Thank you again.
Wayne
8/29/2011
First Class company! From beginning to end the service was outstanding.The product Curt was much better then anticipated. Installation was simple-twenty-one minutes Components where high quality and instructions very easy to follow....Well done ETrailer
Dennis
8/28/2011
Excellent experience. Just selected my vehicle and it told me which product will work. The shipping was very fast and product was exactly as described. The brake controller with vehicle specific adaptor was possibly the easiest thing I have ever installed. Very satisfied and will definately buy from or recommend again.
Edward
8/28/2011
I was surprised by the prompt delivery - only three days after placing my order! I had selected etrailer based on price, after a thorough internet search, but I was not expecting such good service. Their customer service kept me informed of the status through email, and let me know that I had been upgraded to a faster shipping method, at no further cost. Thanks!
Garry
8/28/2011
The transaction was a refreshing pleasure beginning with the rep who answered my telephone call. Although the item wasn't listed on the internet , listened to what was needed, promptly located the proper item the ffirst time! and quoted an accurate price including the total shippiing and associated tax. In addition she expedited the sale and shipping . my purchase was received in time to meet my committment, Thank You!
Gayle
8/28/2011
These guys are amazing. Ordered my wiring harness today, on a Sunday afternoon, and it has already shipped. The hitch I ordered arrived quickly and well packed/wrapped so my expectations are high for this order as well. Couldn't be more pleased so far.
Joel
8/28/2011
Took only 20 minutes to install. Like the way it looks, flush to the bottom of the bumper.
John
8/28/2011
Etrailer was great. Placed order Sunday afternoon, had all products Wed Noon. Easy interaction, and well informed with emails throughout purchase and delivery.
Michael
8/28/2011
I am totally impressed, this is a very professional Co. that has its personel covering all the bases!! Well done yall !! Thanks very much!
Tom
8/28/2011
Service and communication best I have ever had. Glad to have found you.
Allen
8/27/2011
A great buying experience... ordered my trailer hitch on Wednesday it was delivered on Friday installed it myself Staurday. What a pleasure to deal with a responsive company!!
Barry
8/27/2011
This is best shipping!
Esad
8/27/2011
I though all the positive comments I read on this site were posted by the company as they were so complimentary, but now I agree. Great service. Ordering was easy, it arrived in 3 days when forecast for 7, and assembled without problem. All parts were included, instructions were clear, and the product is nice quality. I'm very pleased with the whole experience. Thanks. I'm saving this URL in my favorites for when I need other toys for my Jeep.
James
8/27/2011
Etrailer had the lowest price I could find on the trailer lights I wanted. Shipping was fast, complete with tracking. That's all I can ask.
John
8/27/2011
Excellent service. Very good communication. Waiting on my shipment, but I have no doubt it will arrive on time and in good condition. Very happy with the transaction.
John
8/27/2011
I give the whole experience from shipping to installation a grade AAA. I recieved my hitch in 3 days and with the help of the video and hand instructions the install went without a hitch!HA HA Highly recommend etrailer.com. Best internet buy I've ever experienced.
Keith
8/27/2011
Great experience very fast shipping very helpful staff got item in good shape!
Phillip
8/27/2011
Easy, easy ordering process. very quick on getting my item shipped.
Steve
8/27/2011
Product was delivered in 3 days and installation was a snap, thanks to the instructional video. Great overall experience.
Therese
8/27/2011
Wow I place my order at 4 pm and it was already shipped by 6:30 pm! It took less than 3 days to get my bike rack! I am seriously impressed by etrailers service! Thank you.
Ana
8/26/2011
Great Service!
Billy
8/26/2011
The process was fast and easy. Would do business again!
Chris
8/26/2011
I had a great experience ordering from etrailer. The parts showed up earlier than expected and were as advertised.
Darin
8/26/2011
Awesome. Installation video is great. Thx
Doug
8/26/2011
etrailer is an excellent site! Very easy to navigate and found what I needed. Appreciate the install video so I know exactly what to expect in completing the job. Quick service on confirmation of order, great price, quick shipping and product arrived in excellent condition.
James
8/26/2011
Excellent Cust. Svs and shipping. Everything as promised and on time. Will use again.
James
8/26/2011
The ordering process was easy. The delivery process far exceeded my expectations. Fast 3 days including the day I ordered it and Free. You can't beat that. The product looks good. The price was reasonable. The customer installation was clear and doable in about 1/2 an hour.
John
8/26/2011
Second time I used your services and it was utterly awesome just like the first. You guys blow away the competition with prices and shipping and customer service. Thanks! Your assistance was spot on and I received my order in the 3 days just as you promised. I am on my way to Wyoming from Nevada with the new trailer lenses installed! 2 weeks vacation!
Michael A.
8/26/2011
I found the web page to be most helpful, and easy to navigate.The prices are most attractive, and the quality of the products is excellent. I definitely would recommend etrailer.com to anyone looking for trailer parts and/or accessories.
Roy
8/26/2011
I thought your site was awesome and the price was great. Thank you so much for the added quick delivery on my order. I can't wait to have it installed once again thank you.
Stephanie
8/26/2011
An excellent job producing the Navy Retirement receiver hitch place. My ladies dad enjoyed it very much and it was delivered on a timely basis.
Tom
8/26/2011
Great service and best price I could find.
Alan
8/25/2011
The cipa slide on towing mirrors are great! I recieved them four days after the order was sent in. Very satisfied with them and my first order from e-trailor. Thanks!
Charles
8/25/2011
WOW, talk about fast service. Shipped same day, I will definitely be back. Thanks!
Charles
8/25/2011
Easy to purchase, shipped super quick, thanks!
Cynthia
8/25/2011
Very professional, easy to use web site, ended up ordering with one of your reps. good / knowledgeable Acct. Rep CSR.
Jack
8/25/2011
Thanks for the shipping upgrade. I purchased from you once before and was happy. That's why I'm here again (and the price).
James
8/25/2011
Super service!! I called in my order and your rep made sure my order shipped the same day so I would get my parts and install them before we went on vacation. Great service and assistance !!
Joseph
8/25/2011
Very responsive from the get go - responded within 5 minutes of initial order and got another e-mail within an hour to confirm all products were in stock. Later in the same day a third reply from etrailer to tell me that the order had shipped!
Convenience...responsive...good prices...I will definitely purchase here again when I need more parts for my trailer!
Kirk
8/25/2011
I want to thank you again for your personal/professional customer service in the selection of my part. The knowledge that you had expedited my purchase and your pleasurable attitude will make me a repeat customer @etrailer.com.
Thanks again!
P
8/25/2011
Your rep made sure that the part was going to fit my year and type truck before she would place an order and that they had it available for shipping. She was very helpfull and knew her parts. She followed up with e-mails on conformation number and also with a 2nd e-mail on shipping info. She is a asset to your company!!!
Richard
8/25/2011
Great products and team at etrailer. Also appreciate the clean accurate website. Thanks.
Stephan
8/25/2011
Impressive!! My parts were shipped less than two hours after I submitted my order. Will definatley tell my friends!
Terry
8/25/2011
Lets just say Honda wanted $182, and I got the same thing for $99. Extremely happy with this purchase and the instructions were top notch. You guys are GREAT!
Wayne
8/25/2011
etrailer was great to deal with . Very professional and fast service with excellent prices .
Andy
8/24/2011
Very informative site did not know much about what I purchased. Shopping pages aided in making the right decision on the products I needed. Also found I will recieve it faster than expected. Thanks Etrailer!
Chris
8/24/2011
I buy parts online at least 3 times a week this is the best service I have ever seen. I will be sure I buy more parts from you guys!
Ivan
8/24/2011
Wow! Ordered on Monday, received on Wednesday at noon! You folks are the best!
Jerome
8/24/2011
Etrailer.com is a rare company to do business with. In this day of poor service and little concern for the customer etrailer is the exact opposite! Not only do you find reasonable prices but beyond excellent customer service and expert help and advice. When you write or call you get a rapid response. For a trailer novice like me the help I received was invaluable. A++ service and a great help website. It is the only place I will do any business with relating to trailers. Every person throughout the process needs to be thanked!
Lawrence
8/24/2011
Fast shipping, great prices, will be getting my business again. thanks.
Mark
8/24/2011
I have ordered 2 hitches from etrailer now and both times have been absolutley effortless with outstanding service and fast shipment. Thanks very much!
Mike
8/24/2011
Exceptionally quick service and shipping along with up to date communication regarding order. Very easy to use website for locating specific merchandise.
Robert
8/24/2011
Wow, what a pleasure it was to order from you and use your products! The trailer hitch was well-made with a tough coating and it installed perfectly in less time than the directions said it would take. The wiring harness worked fine and I really appreciated the video on how to install it on my specific car model. I had zero trailer experience before this, and I just hauled a sailboat 600 miles with no problem.
Scott
8/24/2011
e-trailer has outstanding customer service, the likes of which I rarely come across. I even reached a real human after hours when I called the 800 number.
Travis
8/24/2011
Great service received in three days, no trouble installing. Great savings with this do it yourself project.
Warren
8/24/2011
Thank you again for rapid and pleasant service!
Aku
8/23/2011
Really simple, great customer service, and the free shipping over $150 really pays off! Thanks!
Corey
8/23/2011
Thank you very much. Etrailer's customer service is outstanding, probably the best I've received anywhere.
Darrell
8/23/2011
Ordering what I needed was easy and trouble free, and in stock!! Shipped faster than expected. with everything secured in one package. The right parts at right time. Received email within minutes with another later informing me they were shipped with tracking info. Can't ask for any more than that! And Hitch bolted right up and fit great, as did the wiring. Thanks etrailer!!
Dennis
8/23/2011
etrailer upgraded my shipping at no extra cost. This is awesome. I would certainly recommend etrailers. Thanks!!!!!
Eddie
8/23/2011
The only thing left to do better is to give the items away. Great job. Great company. Thanks for the stellar service.
Gary
8/23/2011
Product arrived quickly. The hitch fit my Lexus 400h perfectly. Price was great, delivery was fast, product was just what I wanted. Great.
Gerald
8/23/2011
Thanks! Excellent service as always!!
Jack
8/23/2011
My experience was very easy and pleasant, your rep was very helpful and curtious thank you!
Jeff
8/23/2011
Your service was fast and I was kept informed of the status of my order every step of the way. The item was exactly as ordered.
John
8/23/2011
Wow, I got just what I wanted just when I needed it. Outstanding service..Thanks
Mike
8/23/2011
You guys are a pleasure to do business with. I always price-shop once I know what I want. I found only ONE retailer cheaper than you on this controller, and it wasn't by enough for me to take the risk, since I have past experience with you.
Where can I leave some feedback for your company that gets traffic? The stuff you sent me for my last install was impressively packaged, had ample wiring for even the sloppiest job (don't ask me how I know...), and was of the quality and gauge I EXPECT to see. If I want Chinese stuff I'll shop at a different store, and you sent me the real deal. Anyway, thanks again. Awesome shipping response, and truly please let me know where I can leave feedback that's the MOST valuable to you. Oh, and if you care where I originally heard of you, it was through either NAXJA's forum or through cherokeeforum. Many posters sang your praises.
Mike
8/23/2011
Easy fix-less than two minutes. However, it requires metric wrenches, no problem for me. Cheap way to save an expensive winch!
Ned
8/23/2011
Your rep was very helpful she knows her tow bars very well, thank you for all the help!
Paul
8/23/2011
Excellent service, excellent assortment, high quality items.
Philip
8/23/2011
Ordered Monday received Tuesday-Great service but what else would I expect from a Missouri company!
Raphael
8/23/2011
Got the confirmation. So happy I found your site. Tell management that customer service is exceptional. Meaning you. Thank you again.
Rosanna
8/23/2011
Your rep was extremely professional, helpful and friendly. I have run call centers before, and Id hire her in a minute!
Ross
8/23/2011
Great buy, great products, low process, great customer service.. They were able to help me find the product I was looking for.. Thanks etrailer!!
Rowell Chris
8/23/2011
The products arrived ahead of the anticipated date.Easy set up on my 07 Odyssey. Took me 20 minutes to install. Real to life Live Help is great, hope you can manage to keep it up.
Salvador
8/23/2011
Pretty straight forward, took me about an hour to install the hitch and wiring harness on a 2011 Chevy Aveo very little room to work. Service was great, product great and shipped very fast.
Stan
8/23/2011
Ordering was easy. It shipped within hours of my order and arrived in 3 days. I don't think any other company could have done that! I will definitely use this site again!! and highly recommend it! Tracking software was awesome and you can see exactly where each package is at any time.
Thomas
8/23/2011
Hitch came on time and was easy to install, what I liked most was the on-line video. Video was well detailed and explained everything perfectly. Thanks!
Tom
8/23/2011
I just wanted to thank your company for extremely fast free shipping. The ordered bike rack arrived after 2 days. Also I would like to thank a customer service lady, which took my order for her professional advise in helping out ing the right rack.
You guys are great!!!!
Tom
8/23/2011
Etrailer sent the Blue Ox baseplate the day I ordered it. Arrived promptly and in perfect condition, thanks to Etrailer packing and UPS . Great price and wonderful customer service. In the future, I will check their website first when looking for an item.
Warren
8/23/2011
I made an order last night in the 22 of August 2011, I order two pieces from etrailers.com the next morning I get a call from one of your reps. Stating that the prices I ordered were not compatible with eachother and helped me find another piece that was as close as possible to quality and price .... WOW !!!!!! I would have never expected it.... If it wasnt for your rep. I would have received the items put them all together and then call u guys up and got mad at u out for something that was my fault... Well all I have to say is thank you and I will defanitly be buying from etrailers.com and will recommend it to anyone.
William
8/23/2011
Your site makes it easy to navigate and purchase needed items that would be difficult to shop for... Thank you so much!
Anthony
8/22/2011
Thank you for your quick service and excellent, personalized communication. My order was small, but you treated me like a huge customer. I will definitely remember etrailer.com for any future needs.
Bruce
8/22/2011
It was great working with you. I am picking up a new boat which i needed the hitch as soon as i could. thanks for the fast service.
Dale
8/22/2011
Good pricing, good products, good delivery.
David
8/22/2011
Thanks for the early shipping my tire and rim looks great.
Edward
8/22/2011
How did you do this???? Almost exactly 48 hrs after ordering I come home to find my hitch package sitting at my doorstep??? I did not expect it for a week. I don`t remember where you ship from but I live near Amarillo, Texas. Now that was service! You guys rule when it comes to getting an order out. THANKS!
Refer to a friend? You betcha.
Jerry
8/22/2011
Very easy site to navigate and order from.
John
8/22/2011
Great service at very good price. Super fast order fulfillment with superb email notifications. If the quality of the ordered products is half as good as the price and service thus far, etrailer.com gets all my business from here on out.
Mariner
8/22/2011
Great! I appreciated the email communication, quick processing and shipment of the product and good installation instructions with photos.
Great Communication, fast shipping. Would recommend and use again.
Robert
8/22/2011
Easy web site to navigate and was easy to see what is available. I'm sure I'll be back if I need more parts!! Thanks for the quick service!! You even mailed out on a Sat.- great promotion for you!!
Ronald J.
8/22/2011
All I bought this time was a wiring plug, but I know where to look in the future for trailer-related equipment. Your website and selection were dynamite, and your service was outstanding. I wish all web-based retailers were this refined.
Tom
8/22/2011
I just made my 2nd purchase today. A few weeks ago I ordered a class III hitch for my Mazda CX-9 Grand Touring. Today I ordered an Xtc 4 Cross Country Rack. My last order shipped quickly and I recieved it sooner than expected. They expedited my order today as a thank you for another purchase. Etrailer.com is an excellent site with great prices and great customer service! I will be coming back, as I want to order a cargo basket and bag to install in my hitch also.
Troy
8/22/2011
I think I'm a bit slow posting this, but etrailer was much faster at getting my brake lines shipped. I was quite pleased with all aspects of the transaction, communication, shipping, packaging and product. As soon as I can get some pics I will submit them and maybe get my vehicle spotlighted. I can almost guarantee that my vehicle is one you haven't seen before.
Wayne
8/22/2011
I was very pleased to hear that your staff had picked up on a mistake that was mademost likely by me. I ordered a hitch then on another order I ordered parts for said hitch. Your staff picked up on the fact that the supplies i ordered did not match the hitch size. They called and together were able to correct the mistake. I thank you all. You have all my business and my recomendations to all my friends. Again thanks!
Even
8/21/2011
Etrailer web site is great, the sidewinder I ordered is just what I wanted. They were straight foward and provided comparisions to other ones and gave you the information you needed to what you needed for the unit you have. When etrailer says your order will be shipped the next day they will and it arrived as expected with all the parts needed. The instructions are well written and easy to follow.
Great Job Etrailer this was the second order and both were easy to order and fast delivery.
Frank
8/21/2011
Ordered late Tuesday afternoon with regular shipping. Recieved order next day early afternoon. Exellent service!!! Courteous staff got me a tracking number right away.
Robert
8/21/2011
Odyssey installation was just as simple as the video showed. 10 minutes, and I was done! Thanks for such a professional product.
Steven
8/21/2011
The website is robust with many options for my 05 Jeep Grand Cherokee. Seeing the install videos prior to purchase made buying the trailer hitch and light connection easy. Keep up the great work and Im looking forward to my next purchase.
Duane
8/20/2011
Found everything quickly and easily, shipping was fast and uneventful. Couldn't be happier.
Edward
8/20/2011
I ordered my trailer lights on the 15th and they arrived on the 20th. The correct lights was sent.
John H
8/20/2011
Very nice and helpful. Will do business inthe future if needed and recomend your business to others. Thank you.
John&Fran
8/20/2011
I appreciate the extra effort extended by E Trailer to upgrade my shipment from standard to priority at no extra cost to me. This way I can receive my purchase ahead of the expected delivery date. Definitely will consider E Trailer in the future for all of my trailer and towing needs.
Ken
8/20/2011
Nice, ordered this morning @ 5, back on the computer at 9 with an email that the order had shipped, dang that is fast. Thanks.
Mike
8/20/2011
Great shipping and service. Hitch was a perfect fit and easy to install.
Robert
8/20/2011
Transaction was quick and easy. Saleslady was well versed in the product and pleasant to deal with. Was great to receive confirmation and tracking info so I could anticipate arrival. Shipment arrived 1 day earlier than promised. My total experience with etrailer was GREAT! Thanks for all your help and a good product.
Robert P
8/20/2011
It was a perfect business transaction. I received the merchandise in just a few days. I am very pleased and would be happy to do business again with etrailer. Thank you.
Ronald
8/20/2011
Excellent experience! the price was unbeatable, quality top notch and shipping reasonable... so glad I found etrailer.com - I only wish I had sooner and I could have saved a lot of money on the last hitch I bought.
Benjamin
8/19/2011
Awesome, hidden, and supper easy to put on my car. So worth it. You guys saved me at least $100.
Brian
8/19/2011
A-1 service. You guys rock. I needed to get my order here in 3 days. Your reps gave me the personal attention to get this pulled and shipping in a matter of hours. This is the umpteenth good experience I have had with etrailer, and the 3rd above and beyond. I cannot thank you guys enough, nor compliment your service sufficiently. I will be using this experience as a model for my team on what good customer service means! Thanks.
Charles
8/19/2011
I had the best internet shopping experience through ETRAILER. This is the second or third order I have placed with them. Each time the order has shipped in full before the anticipated date, and all of the mechandise has been true to their advertisement. Quality components on time at the best prices, with email status updates throughout the process. I love this place.
George
8/19/2011
etrailer.com is a great company! I have bought several different products from them and have been pleased with each purchase. Their customer service is great! And lets not forget about the people in shipping who make sure the product is shipped out fast! And you can actually get a live person on the line! I am very pleased to write this review and look forward to purchasing future products from etrailer. Thanks for having a great company that offers no hassles!
James
8/19/2011
Your website has lots of products, all at the cheapest prices I found, always a plus in my book. I placed an order and everything was confirmed via email. From the order itself, to when it shipped. That made me confident about purchasing from here. Even without person to person customer service, I felt that your company cared about the customer. Which is hard to find online. My package should be here today. I will email pics of the install asap. Great work guys!
Joel
8/19/2011
Great and quick communication, shipped immediately, good prices, thanks, Ill be back.
Michael
8/19/2011
First time I ordered from etrailer. Everything went very fast and was very easy. I had my swing away coupler in about 3 days. I would deffinately order from etrailer again.
Paul
8/19/2011
Shipment arrived in good time. Fits Honda Pilot as noted. I am happy. Now for a buck to put on it.
Allen
8/18/2011
Very Fast shipping and good communication.
Barry
8/18/2011
Outstanding!!! I don't know if your warehouse is located adjacent to your facility or what, but I am amazed how quickly we receive merchandise. On top of that, you have excellent selection at a great price.
Brian
8/18/2011
Amazing customer service. I purchased a trailer hitch and wiring kit and that day I received two emails one stating that my order was received and another informing me that not only had it been shipped that day, but they also upgraded me to expedited shipping free of charge! Installation was extremely simple and if you follow the directions it only takes a novice about 1.15 hours to DIY! I wish they sold more car parts that just towing equipment because I would buy here just for their customer relations! Excellent!
Bryan
8/18/2011
Great seller, item as described. No extra cost for shipping in Canada
Will do business again, thanks!
Carl
8/18/2011
I will never shop anywhere else.this is all in all the best in pintle hooks and hitchs,great quality,fast shipping and very nice customer service reps.Also my customers are so pleased with etrailer products,that I don't ever look for another cheaper brand,quality and durabilty is what I get for etrailer,and with that I will say thank you etrailer,I'm very happy to have stumbled onto you a few years back.
Darlene
8/18/2011
I ordered a Ventline roof vent for my enclosed trailer on Tues. and got it on Thurs. Very fast shipper and vent looks great. Very smooth transaction. Will be buying some new wheels for the trailer after vacation. Great people to deal with. Buy from them.
Edward
8/18/2011
My order was delivered on time, A very good website Thank You!
Frederick
8/18/2011
Awesome service, great product!
Jim
8/18/2011
This is the second time I have purchased a bike rack through etrailer, and once again the service was perfect. Great products, great prices, and shipped quicker than expected. Thank you thank you thank you!
Kevin
8/18/2011
Thank you so much for the shipping upgrade. I am leaving on the 26th to move across country towing my bike rack and a cargo trailer so I am excited to get this receiver ASAP to test it out. I will definitely take pictures and send them to you. I have already advertised for you on my facebook explaining how many choices your website has and how easy it was to find things. Thanks again and keep in touch.
Lauren
8/18/2011
Everything was great. This was my first time ordering from Etrailer so I was concerned about receiving my order correctly and on time. I added 3 – 5 day delivery and received in 2. I received exactly what I ordered and I can’t wait to get my new tires on the trailer and go camping. My plan was to leave on Tuesday and now I can get an extra weekend on my trip and leave on this Friday. Thank you very much.
Lawrence
8/18/2011
Package was delivered exactly when scheduled. Very happy with products. Appreciated emails letting me know when products were shipped and delivery schedule.
Martin
8/18/2011
Ordered on a Saturday, shipped on Monday, delivered on Tuesday. You cant beat that! The pricing was a full HALF of what my local RV dealer wanted for the same exact parts! I dont mind them making a fair profit, but 2x Etrailers pricing is just out of line. I know I'll be back the next time I need something in the category.
Michael
8/18/2011
The trailer hitch is a quality part. It was very easy to install and the video instructions were very helpful. I could not believe how quickly the hitch was delivered. Your tracking page is excellent. Excellent communication via emails when the order was placed. My only comment would be to add some padding to the frame flanges for shipping. When the box was delivered, the box was torn at both flange locations, but the flanges were not damaged. Overall, excellent experience.
Peter
8/18/2011
Good price. Excellent quick shipping, Good price matching. Friendly and helpful staff.
Phil
8/18/2011
etrailer is the only place that I would go to purchase hitches / hitch accessories, bike racks or anything else to mount on a hitch. I could not be happier with the products, prices, shipping and service. I have recommended and will continue to recommend etrailer to friends looking to make similar purchases. Thanks!
Robert
8/18/2011
Shockingly good service and excellent support!!!!
Robert
8/18/2011
I recieved great service from etrailer.com. They have a great selection of items that I could not locate anywhere else.
Scott
8/18/2011
I was pleased with the selection of trailer hitches and the prices. Shipping was easy and very timely.
Stephen
8/18/2011
You guys by far are the most awesome of online auto parts stores I have ever seen,I only wish you would expand your service to more in the accessories dept..Your expediency in shipping is unparalleled as far as I am concerned ..
Kudos to you and your staff!!
Stephen
8/18/2011
Etrailers service is outstanding, order was shipped the afternoon that I placed the on line ordre and was received in three days. Great service.
Tom
8/18/2011
Absolutely Awesome! Etrailer.com had exactly what I was looking for. Ordering was easy. I chose the standard 5-7 day ground shipping and received an email stating that it was upgraded to 3-5 day express shipping @ no extra charge!, received my order 2 days later.
Tracey
8/18/2011
You guys are awsom, thanks.
Barry
8/17/2011
First class customer service prompt, thorough, accurate, eager to chase down difficult to find product details, with quick followup, including extra effort with the product manufacturer. Order received one day earlier than anticipated. Chose to order here rather than manufacturer or another vendor purely on the basis of superior customer service.
Bill
8/17/2011
I'm very impressed withe fast and easy way it was to get my item purchased and shipped. I will reccommend this company to my friends.
Fred
8/17/2011
What a wonderful experience. Ordered on Monday and received on Wednesday!!! Great service and prices.
Gail
8/17/2011
I found the products that i neededorded them on-line. Just a few minuites after my order was placed they e-mailed me to say that they got it and that it was on its way. They kept me informed the whole time untill I got my order. VERY GOOD SERVICE...
James
8/17/2011
I have ordered parts from this company before.Shipping was extremely fast and customer service is great.I will be ordering from these guys again if I ever need their services.
James
8/17/2011
My computer has been on the blink,otherwise,I would have responded to this survey earlier. As on my earlier purchases from you,i once again truly appreciated your great service and quality products.Although I took advantage of the reduced shipping cost offer and therefore expected a substantiel delay in receiving my order,I was delighted to receive my merchandise two days earlier than anticipated.Thanks again for a great service.Naturally you will be hearing from me again.
James
8/17/2011
Wow...amazed how quick the order was processed and shipped! 15 minutes after placing the order, I was notified by email that my order was shipped and they upgraded my shipping for free and will receive sooner than originally advised. Thanks etrailer.
Jean
8/17/2011
Holy Moses these guys are fast. I placed my order late Saturday Evening. ETrailer Confirmed it and sent me a personal email that it would be shipped within 24-48 hours. They actual shipped it at 7:30 a.m. on Sunday! The shipping tracker stated that I should receive it on Thursday. Nope... Got it earlier than that... On Wednesday.
Everything was correct as I had ordered it.
These guys are on the ball.... I will definitely be happy to do business with them again.
Thanks.
Jeff
8/17/2011
I place an order around 1:00 pm and I received e-mail confirmation in a matter of minutes. What I didn't expect was to receive an e-mail that the product had shipped by 3:00 pm the same day. So far, this has been a good experience and the part I need is on its way.
Joel
8/17/2011
I ordered a receiver for my car at 10 pm est. By the time i woke up it had been processed and confirmed shipped! Where else today can you get that type of service? Thanks
Michael
8/17/2011
OUTSTANDING SERVICE!!! Order was received much faster than promised. Its great to order a product and receive personal communications from the company. Thanks!!
Michael
8/17/2011
Thank you very much for the quick service, I assure you if I find anything you sell, I need you will have my order.
Michael
8/17/2011
Absolutely fantastic service!!!!!!
Mike
8/17/2011
The service is first class. Clearly the focus is on the customer. That said, the business will continue to prosper. And yes I will return to your website when I need future products. The one question customer satisfaction survey addresses clearly and simply: is / was the customer satisfied. No multi page questionnaire!!
Norman
8/17/2011
Awesome, easy website. Now I'm interested in some other products, this is contagious.
Philip
8/17/2011
This place is super... Fast and reliable, this is my only stop when shopping for trailer type products.
Ronald
8/17/2011
The key to the success of any business is service and I really like your follow up letters. Secondly, I typically wouldnt attempt to do this type of an install myself. I would be too afraid I'd screw something up, but after viewing multiple times the videos on how to do it I didn't hesitate and got it done. I think your how to videos will make all the difference for your continued success. Thanks again!
Shawn
8/17/2011
Just wanted to let you know how amazingly simple the installation of my
hitch. Took less than 30 minutes. Of course some of the credit goes to
Cadillac for their design but everything lined up great.
Allen
8/16/2011
Thank you! That's great service and why I'm buying from you again.
Carlo
8/16/2011
Keep up the GOOD WORK! Thanks for upgrading my shipment status to see that I got my items quicker then requested. I would recomend etrailer for any needs you may need. The helpful tools/video you have on installation made my life so much easier along with taking that guess work out of the job. You also recieve top notch items. Thanks again!
Darryl
8/16/2011
Awesome customer service probably the best I have even delt with on an e-mail order. Thanks for the wonderful service and bike trailer!!
Daryl
8/16/2011
Extremely happy. Upgraded my shipping at no additional cost. Great and easy website.
Eric
8/16/2011
Everything that could go right did go right. I know where to purchase my items from now on! Thanks everyone involved.!
Eric R
8/16/2011
I've been shopping to upgrade my current brake controller. I found your website and the controller I needed to match my truck and wiring harness. Other dealers do not match the customers truck/controller/harness. I also talked with a tech that could answer my question about the connector. You are the only dealer where I could find anyone to ask a question. Also, the speed of shipping and email communications are excellent. Thanks from a very satisfied customer.
Gary
8/16/2011
I had a great experience with etrailer. Product shipped fast and was exactly what I ordered. Friendly and prompt customer service. Best prices around. I would definitely use them again.
Glenn
8/16/2011
I am very impressed with this company....FAST...Bottom Line
Jeff
8/16/2011
The customer service provided by your rep was exceptional!!!
John
8/16/2011
Fast shipping. Product is quality manufactured. Installed in about a minute or so. Fit like a glove. Took longer to get down on the ground and get back up than it did to install it!
Joseph
8/16/2011
Thank you-unbelievable service-WILL recommend to family and friends got exactly what I ordered and no tricks !!! thx again
Lawrence
8/16/2011
Ordered over phone, very nice person on the other end. order was shippped same day. prompt del. how to video very helpful. Thanks
Paul E
8/16/2011
You offer great products at super prices. I am very happy with the products I purchased and the price. Best of all was your service by delivering the product very quickly. Kudos to you and I will recommend you to anyone looking for the products that you offer.
Peter
8/16/2011
My first experience with etrailer was excellent. The order was shipped within hours of my completing it online. I made a mistake in the order and a personable young woman called me to suggest a different item.....and she was correct. The order trailer hitch and wiring arrived promptly and was installed easily with the help on an excellent online instruction video. GREAT CUSTOMER SERVICE!
Roger
8/16/2011
Fast shipping at a good price.
Roy
8/16/2011
I was VERY happy with this purchase- great price, free shipping was terrific and my shipping was upgraded so was even faster my new bike rack arrived in great shape and was on my car within 4 days of ordering! I'd enthusiastically recommend e trailer!
Samantha
8/16/2011
Purchased a Hitch Adapter, 7 To 4. The videos and pictures on the site were awesome. I though I had a 6 pole electrical outlet, but when I looked your webpage, it was actually a 7 pole. If I purchased this item else where I would have purchased the wrong item. Great Stuff!
Scott
8/16/2011
Thank you very much!! Great Service!!
Terry
8/16/2011
Great customer service and very easy to use web site with informative tutorial. Best of all, I received my part the next day.
Thomas
8/16/2011
Thanks for the quick service.
Thomas
8/16/2011
I ordered the tires on Monday night, they shipped them on Tuesday morning, it can't get much better than that.
Tom
8/16/2011
Awesome support! placed an order for some wheel studs. eTrailer staff upgraded my shipping and the parts arrived in just 2 days. This was the only place I could find the size I was looking for. Thanks!
Daniel
8/15/2011
Trailer hitch and wiring harness arrived next day and were a breeze to install.
Daniel
8/15/2011
First time I shopped here, every thing went well. The guys at eTrailer were able to ship twice as fast. AA++ merchant, will tell my friends, and I will shop here again!!
Thank You.
David
8/15/2011
Good prices & one of the easiest auto part locators on the internet. Product quality & speed of shipping is second to no other parts supplier.
Frederick
8/15/2011
Thank you very much - I appreciate the incredible quick service.
James
8/15/2011
This product was easy to install.
Jonathan
8/15/2011
Wow! That is customer service! You upgraded my order to express shipping for no extra charge. Thanks!
Kevin
8/15/2011
Excellent experience. Some items are hard to find on your internet search. plug-in cable, such as I ordered are one. Overall, a very efficient service and very courteous/helpful employees. Yes, I have/would recommend your company to associate RVers.
Lawrence
8/15/2011
Excellent site. It was very easy to find the correct hitch and wiring harness for my vehicle. The installation videos on the site where huge for me. I doubt I would have attempted the work myself without them. I placed the order on a Saturday and received confirmation that not only was it in the mail the same day, but that I had received a special priority delivery upgrade...all for free! The total cost of the project ended up being less than half what the local boat yard quoted me. Thank you etrailer.com!
Matt
8/15/2011
Second time buying from here and have had quick shipping and got exactly what I ordered both times. This is a great website.
Matt
8/15/2011
Competitive pricing and good product availability. Since I am local, the will call option to pickup my order was great. Communication on order progress was fantastic as well.
Miguel
8/15/2011
Recieved order in 2 days ! Awesome ! Will definatley use yall again!
Rhonda
8/15/2011
I ordered on Saturday and received on Monday in small county area in Michigan, can't beleive it. Item looks great, simple car wiring kit that a local auto parts store wanted over $80 got it for under $40 shipped from e-trailer. After order was places I got three emails telling me the step my order was at. Thanks!
Tim
8/15/2011
Great service. Quick shipping. Good web site. Easy to search and find what you need.
David
8/14/2011
The installation went as advertised both the hitch and the wiring harness. I forgot to take pictures while I had everything apart and, I said all went well. You have the right idea with free shipping and simple but clear instructions.Things will only get more competitive in online shopping so, keep up the progressive ideas and your business will do well. Customer service seems to be going away these days in so many areas and it is refreshing to see the way you handle things. Just be sure to be there when you say you will! I didn't need help so I don't know for sure but I'm betting you will.
Dennis
8/14/2011
Great pricing and awesome service.
Henry
8/14/2011
This is the best service I have ever got !! It is GREAT!
Homer
8/14/2011
I bought a Thule bike hitch carrier. I was very pleased with the ease of purchase and the shipping. The carrier was easy to put into use and has worked beautifully. I am now waiting on a hitch cover and locking bolt. I am certain they will arrive as notified and will work just as well.
Kevin
8/14/2011
I appreciate the speedy shipping. The internet search site was very easy to traverse.
Michael
8/14/2011
Wonderful customer service and quick shipping. Excellent in my opinion.
Rachel
8/14/2011
Great service,,fast delivery,,,,,,,A+ all the way.
Tracy
8/14/2011
Fast service!!! Fast response !!!!! Quick Delivery!!!
William
8/14/2011
The selections of products are very good. The prices represent good value. I have been pleased doing business with etrailer every time I do business with them. I will return to make additional purchases as opportunities present themselves.
William
8/14/2011
I just wanted to thank you and your company at e-trailer for the good service in sending the part I needed . it arrived as you promised on time and I would like to thank you for the excellent service, I have never talked to someone as polite and professional as you were to me. thanks again !
Barry
8/13/2011
Very happy with the customer service. I was notified when the order was filled, when the order was shipped, and when the order was delivered. Shipping was very fast - ordered on Monday and received it on Friday. Also I was very happy with the invitations to and ease of commenting on both the service and the product.
Bruce
8/13/2011
Awesome customer service!! Pleaure to work with and very helpful! Thanks!
Chris
8/13/2011
Good price for item. Received as described in good condition. Would buy from again.
Cliff
8/13/2011
Shopping through your internet site was painless and fast. The selection was excellent and the search engine immediatly located parts for my truck. Thank you. I am looking forward to rebuilding my three trailers with parts from your company.
Daniel
8/13/2011
Just the fastest shipping on the planet! Excellant communucation. No guessing what's going on, updates every step of the way. Wish more online stores did it like this!
Gregg
8/13/2011
The price was cheaper than I could find locally. The free shipping and being able to track the shipment were both great... the tracking allowed me to plan accordingly and do other things while I waited on the hitch to arrive. The hitch fit perfectly and all the bolts were included. All in all, it was a great experience and I ended up with what I wanted.
Jason
8/13/2011
Great service, ordered trailer trailer surge brake, speedy delivery, good system tracking. Thanks!
Michael
8/13/2011
On August 04, I ordered an easy trailer wiring connector for my 1990 Ford Ranger, shipped regular. Four days later it arrived. I installed it in 15 SECONDS. It is perfect. Absolutely perfect. Thanks.
Morley
8/13/2011
My experience with your organization went very well. I was very pleased with the timely manner in which you took care of the order. Thanks for the good work.
Paul
8/13/2011
Easy to use site, clear instructions and excellent communications on the order status. Ten out of ten.
Wilson
8/13/2011
My on-line shopping experience with etrailer couldn't have been better. Easy to navigate the website including item selection and checkout. Follow-up messages prompt and my in-stock item shipped the same day as the order was placed.
Cecil
8/12/2011
I'm a repeating customer. It's always a good experience.
Don
8/12/2011
Hopkins Agility Electric Brake Controller - Plug-in Simple -GMC Yukon
Have not installed yet - but without your website respones to questions I would not have been able to start. GMC owners manual was not even close for the wire location under the dash & threre was no mention of the under the hood hook ups!!! You saved me a ton of frustation.
Ed
8/12/2011
I shopped all over the internet trying to find a good pet barrier for a decent affordable price when I came upon your website. i found just what I needed and the price was awesome. Not only was the price good but outstanding customer service as well. you pulled product from the shelf to verify measurements making sure it would fit my Kia. In addition, the product shipped same day as order date.
very impressive! I would highly recommend you to others and I will use your site again.
Janet
8/12/2011
Absolutely love your customer service. Asked a question and was given an answer within a couple hours. Purchased product and had another email shortly after asking how everything went. Will be back for more business. Customer service is everything in todays world. Keep up the good work.
Jeffrey
8/12/2011
Quick response alone with detailed info: so far so good, thank you!
Jeffrey
8/12/2011
Great item description, I was able to find exactly what I was looking for. Super fast shipping. Will be doing more business.
Jesse L.
8/12/2011
Extremely fast shipping. Great communication. I will recommend this site to anyone I know looking for the products they offer. Thanks etrailer!!!!!!!
Matt
8/12/2011
Fantastic price and communications. Will be purchasing more in the future from you. Thanks.
Michelle
8/12/2011
Etrailer.com is a great place to shop online, and my order was placed very fast and my order was moved up to a quicker shipping date at no extra cost. Thanks Etrailer.com
Robert
8/12/2011
Very impressed with etrailers follow-up after a purchase. Lets me know exactly what the status of my purchase is.
Robert
8/12/2011
I haven't received my items yet, but based on the communications with customer reps from etrailer and the fact that the items were shipped within a hour or so of my placing the order I have to believe that this is a company dedicated to taking care of the people that do business with them. The total experience from researching the items I was interested in to ordering was amazing. It seems like they have a very concise and easy to follow DIY video for most of their products. That and the great prices made it an easy decision to place my order with etrailer. I researched several sites an no one offered the upfront information and help and great pricing of etrailer.com.
Thomas
8/12/2011
I have made purchases on three occasions from etrailer.com. Each order was processed in the most timely manner possible, and I received them within a few days. The products are very good quality and exactly as described. They definitely meet my expectations.
Wayne
8/12/2011
Can't believe my order came so quickly. Only 2 days, all the way across country, delivered to my garage. Thanks.
Ann
8/11/2011
I was very pleased with your site. It was very easy to find what i needed. Your prices are very reasonable.
Bj
8/11/2011
It is so refreshing to receive such a high level of customer service. From the phone support in selecting proper materials, to informative web site and YouTube videos, etrailer goes above and beyond. Thank you.
Dave
8/11/2011
The prices were cheaper than any in the area and everything was in stock when I ordered it I didn’t have to wait for any of the parts to be shipped late. I was very happy to get an e-mail saying instead of the free 5-7 business day shipping I got
David
8/11/2011
I wished all companies were as courtesy and as quick to fill the order as etrailer. I will shop for all my needs with their product line. Thanks etrailer...
Donald
8/11/2011
Good prices, great service. Ill be back!
James
8/11/2011
Have had many great experiences with this site i highly suggest shopping here. its even more convenient then going to the store. i will continue to shop here!
Jeffrey
8/11/2011
Great product and extremely fast shipping!
Jenni
8/11/2011
After researching several other online options, where I would've had to pay an extra chunk for shipping, this was the place with the best deal for the spare trailer tire/rim and carrier bracket I needed that included FREE shipping. And even though shipping was free, it was still super-fast! Came home from work just 3 days after I ordered, saw the box, and said, WOW! Its here already?
John
8/11/2011
My etrailer experience was hassle free. Start to finish, their videos, suggestions, correspondence and free expedited shipping made my purchase experience very satisfying.
Kevin
8/11/2011
Shipping was fast, Thank you!
Len
8/11/2011
I order lots of stuff on the internet and can truthfully say that etrailer has impressed me the most. Beginning with their site that allows you to compare their products to their communications concerning shipping. They are great.
Mark
8/11/2011
I live in Quebec, Canada. Thank you for the reliability of your service.
Martin
8/11/2011
The entire process was great!!! I found my hitch cheaper, and etrailer had my 110 price difference processed within a couple of hours! They also released my order after they verified my price difference and bumped my shipping up to 3-5 day. Everyone I talked to in Customer Service was extremely helpful. Whenever I e-mailed Customer Service... They always had a reply back to me within an hour! I will definitely be buying from etrailer again.
Mathew
8/11/2011
Amazing customer service. Shipped the same day with upgraded shipping for free. I'll definitely return to you when I need anything else. thanks!
Matt
8/11/2011
I received unbelievably great customer service from the rep at etrailer.com. I would recommend them to all. Great prices, great service, huge selection.
Thank you etrailer!
Michael
8/11/2011
The website was easy to navigate and I found what I was looking for easily. I noted that there were installation how to videos available, which I've already watched. The speed of the order processing was impressive. I really appreciate the upgrade in shipping.
Mike
8/11/2011
I would like to start by saying that I stumbled upon your website by accident as I searched for a hitch assembly for my college-bound daughters 2009 Sentra. To my surprise your price was half the price of our local D.H. store and with the money I saved I was able to purchase a 4-Bike Carrier also. Last but not least, the installation took my daughter and I 35 minutes. I can only attribute the ease of installation to your very informative how-to-video. Kudos to your website designer and companies decision to make all your products very affordable during these tough economic times. Once again thanks for the experience.
Oscar
8/11/2011
Great selction of products and great service.
Patrick
8/11/2011
Ordered a hard to find Fulton Winch ratchet rebuild hit. OE quality parts at a good price and the order came much quicker than expected. Great communication. Thank you!
Paul
8/11/2011
Hands down the best service I have received in a long time! Thanks!!
Brett
8/10/2011
Very fast shipping. I placed the order at 5:00 pm EST. and recieved order has shipped conformation within 2 hours. Allot of websites do the same thing and then your order sits till the END of the next day before it actually leaves. Love the tracking visuals.
Brian
8/10/2011
The ease of your site to order and the information provided as to additional accessories you may need or want with the product you are ordering is just great! No charge shipping and your quick response to my order is an extra plus. So far I would recommend the site to everyone. Once I recieve the product and it installs as advertised I will comment again.
Bruce
8/10/2011
Great prices. Shipped on-time. Installation of the hitch was as-advertised. I installed mine on an older Caravan, and so needed to deal with rusty fasteners. Hitch, wire harness, and drawbar were excellent.
Charles
8/10/2011
Excellent service, extremely fast shipping, quality products!!! I liked the videos of installation of the hitch and wiring harness. I hope to to business again.
Chris
8/10/2011
Great service. I received an email after placing the order from a customer service representative about the availability of the item and then another when the item was shipped. They also threw in an upgrade to the shipping for free. Its rare to actually get service and communication anymore from companies and this service was superb.
Drew
8/10/2011
Much Much speedier service than I expected!! Thanks for such great handling of this purchase!!!
Edward M
8/10/2011
I've bought a number of things from etrailer, and I've never been disappointed. This is one my favorite online store. The selection is comprehensive, the descriptions are informative and accurate, and the vehicle-specific menu items really help narrow down choices when you would otherwise be lost. They actually take the time and effort to publish product and installation videos, and those videos are actually helpful! Shipping is prompt, and occasionally they'll upgrade the shipping for free. etrailer.com is a great place to do business!
Eric
8/10/2011
Very good response. It's my second time to buy a trailer hitch and both experiences have been good.
Gerald
8/10/2011
Great website for anything to do with trailers or towing. Excellent customer service department and etrailer keeps you advised of the progress of your order all the way through the process. First class all the way.
Jack
8/10/2011
Please tell you and your crew that this is the best online customer service I've ever had...quick personable response, and immediate followup with improved shipping at no additional cost. You all rule!!! Thanks.
Jered
8/10/2011
Wiring harness for 2006 Toyota Sienna was perfect size, went together in 20 minutes from start to finish after watching video.
John
8/10/2011
I am surprised that they shipped my product so quickly. I haven't received it yet as I just ordered yesterday. So far I am impressed. They also upgraded my shipping to 3-5 days, wow that is great.
Karen
8/10/2011
The layout of the pages makes for easy navigation and the search bar gives back meaningful results. This allowed quick shopping and the check-out process was very quick as well.
Keith
8/10/2011
Awesome! I couldn't have asked for a better buying experience...great price, quality item and no time was lost in the delivery process. I've purchased several items from etrailer during the past couple of months and each experience has been just like this one. If you need it.... and etrailer has it.... then quit wasting time and get it from etrailer.
Lloyd
8/10/2011
I have made three purchases from e-trailer recently. Everything I purchased was as advertised, shipping response was excellent, and their price was as good or better than anywhere else. I would highly recommend e-trailer.com
Mark
8/10/2011
Like the site and like the service !
Michael
8/10/2011
Thank you for your help in getting my order shipped so quickly. I have
never had service this good. Thanks again.
Mike
8/10/2011
eTrailer.com is great place to buy all you need. Good prices, Super fast shipping, highly recommended !
Milan
8/10/2011
WOW; as a first time customer you are treating me great so far! Thank you for taking care of me.
Robert
8/10/2011
I ordered mirror extensions for my Toyota Tundra. They fit perfectly and corrected my visibility issue for towing my camper. They arrived in time for my vacation, and the video on how to install them was very useful. e-trailer provided shipping info and a follow-up email to make sure I was satisfied. It was a pleasant change of pace to have a good customer service experience. Thank You!
Ron
8/10/2011
Fantastic Customer Service! My order placed on Sunday at Noon was received by 2pm on Wednesday!
Ronald
8/10/2011
My trailer hitch arrivied in 3 days as stated. I installed my hitch in 20 min. The bolt up and plug & play wiring was flawless. Awesome!!!
Stephen
8/10/2011
Instructional video and thorough explanation of product. Hassle free ordering. Personalized e-mail post transaction, yes, from a human that worked there. Detailed tracking information instantly after the sell. Who wouldn't buy from the American company??? A+
Steve
8/10/2011
I ordered a Stromberg-Carlson 5th wheel tail gate for my 2011 Silverado on a Friday with free standard shipping. E-Trailer went ahead and upgraded the shipping to 3-5 days at no charge and I recieved the tailgate the next Tuesday.The product was great and easy to install. I have nothing but good things to say about my shopping experience. I would recommend E-Trailer to anyone interested in a great customer service experience
Bryon
8/9/2011
OMGoodness!!! This is my first transaction with your company. It will not be the last. I was thrilled to find what I needed at a lower price than anywhere else, even "lowest price guaranteed" site. Plus your free shipping for my order, then to upgrade it! I am amazed. you betcha, I will tell my friends and family. I was especially impressed with the ease of operation on your site. The emails notifications and very very prompt service impressed me greatly. I am looking forward to doing more business with you. Thanks for all you have done. One happy camper in NM!!!!
Debra
8/9/2011
Very happy with the speed of shipping, product fit perfect and with quality that was better than expected. told a few friends and they have placed their orders too. I don't think you will find better service or shipping anywhere else... thanks folks, keep up the good work...
Donat
8/9/2011
Wow, I needed these bad so I ordered some trailer leveling jacks @ noon & they shipped them by 2:00 that afternoon while upgrading the shipping 3 to 5 day for free. I'm gratefu!
Douglas
8/9/2011
Great prices, fast confirmation of order, videos to support installation of components.
Frank
8/9/2011
You guys are one of the best internet companies I have ever dealt with and
you should be proud knowing this. Your personal attention to my order is
very much appreciated as well. Thanks again!
Harley
8/9/2011
Great website and service. Loved the How to video.Shows exactly how to install !!
Would definetly recommend!
John
8/9/2011
I needed to get a trailer hitch for my Jeep. After pricing them out at a number of places a friend recommended I visit this website. Easy to use, parts in stock and superior communication once I placed my order online. I received multiple email communication from your reps on the specific actions being taken with my order. 4 stars, above and beyond, 2 thumbs up these guys are awesome!
Katie
8/9/2011
Fast and easy order placement. Free shipping was a huge decision maker on top of the great prices. Lets hope the rest of the experience is eaqually pleasant. Thanks!
Ken
8/9/2011
Great prices! believe me i did some shopping around. Great selection too. Your web page is A+. I love that it is so organized. I typed my vehicle application in and it customized my search for items that would fit and excluded those that didn't. awsome. I also liked the upgrade on the shipping. That was unexpected, you have gone the extra mile on service. It would be sinful to not tell my friends about your company. I have your home page book marked. Thanks guys, its a pleasure so far. I will add to my review after I receive my products.
Kevin
8/9/2011
Very fast shipping and good product, easy for installing.
Mariusz
8/9/2011
Your service is spectacular! I ordered on the 4th and got the hitch on the 9th. Thats including a weekend..I think with the tech assist online you have the best site overall!!
Ralph
8/9/2011
E-trailer not only has the best prices, they also have great service. Orders are shipped promptly and follow up emails are always sent providing tracking information. I am very pleased with their service.
Ronald
8/9/2011
Excellent Service - to my pleasant surprise, my order came in 1 day early. Everything was exactly correct and your notifications were prompt and put my mind at ease.
Wayne
8/9/2011
I had a great experience. I found what I needed almost immediately, ordered and received my product within a very reasonable time even across the international boundary line. I'm very happy with the product, It fit and performs well. I would recommend ETrailer to anyone.
Wayne
8/9/2011
My etrailer hitch has arrived! Very happy. I have searched high and low for a hitch that would fit my Honda Fit. Thank goodness for etrailer. I am taking my car to a professional hitch installer tomorrow. I cant wait to get my bike rack to put on it. Thanks etrailer.
Amanda
8/8/2011
I am so proud to have put my hitch on myself. Your video made it idiot-proof and the price with free shipping was excellent. Thanks!
Curtis
8/8/2011
Thank you!!! You guys are awesome! This is the reason why i like to buy stuff from you. :-)
Daniel
8/8/2011
I think that your service is great. I have found your products to be good quality, and your videos that explain the installation and/or function of the product are just what I need to verify that Im buying the best product for the job. They're better than talking with a sales person in a store. Keep up the good work. I'll be back whenever I need something.
David
8/8/2011
Thank you for your attention to my order! I greatly appreciate the upgrade and look forward to purchasing the "Edge" performance programmer and AFE Cold Air Intake for my F150 from your company. It is apparent that your company takes care of its customers and you have my loyalty! Thanks again!
David
8/8/2011
Thanks!! What great service and communications !!
David
8/8/2011
Fast courteous service - great delivery and the products were perfect! - Thanks!!
Eric
8/8/2011
Your rep was outstanding,she answered all my questions and took care of what I needed.She was very nice and professional.Over-all a great experience.
H Lewis
8/8/2011
I was amazed how quickly my order shipped and their customer service is amazing . Thanks etrailer.com Im not shopping anywhere else.
James
8/8/2011
Great products with fast shipping!
Joel
8/8/2011
I was pleased to see that this order was shipped the same day of order. Thanks.
John
8/8/2011
Thanks much! Very much appreciated, and I will keep E-Trailer in mind for future requirements and spread the word.
Joseph
8/8/2011
Great pricing, great service, and will order other items from them too. Had everything we needed..
Lawrence
8/8/2011
Wow! You folks are AWSOME!!
Peter
8/8/2011
I ordered a hitch and I wanted it to be deliver in Myrtle Beach during my vacation. everything went right and I have apreciated the customer service and the follow up on my order.Thanks again to ETRAILER team!
Serge
8/8/2011
You guys provide great service!
Sherwood
8/8/2011
Could not be better, Received ship notification about 2 hrs. after ordering.
William
8/8/2011
I just wanted to take a minute to thank you for the fast service that I received from you guys. I ordered grease seals for my boat trailer and three days later they arrived at my door. The seals fit perfectly and I cant thank you enough. You guys are the best and I look forward to doing business with you again in the future.
William
8/8/2011
I think I would have stressed with the master cylinder change out with tandem axle brakes had I not had the video. It was wonderful. I knew the process exactly before I even received the parts. Makes for a good night sleep!!
Charles
8/7/2011
Fast shipping great price for your products I will do business again website very easy to use thanks again!
John
8/7/2011
I ordered on a Sunday. Was delivered sooner than expected on that Friday and I'm on the west coast. The online videos were helpful when I was wondering how to do some of the things in the instructions. When I need another hitch, I will go with these guys.
Richard
8/7/2011
Wow, Shipping was fast! I live in the middle of nowhere and it usually takes a little extra time for stuff to get here, etrailer had my stuff to me in 4 days after I ordered for free. Etrailer seems to care about customer service and thier image which is refreshing for a change.
Robert
8/7/2011
I actually want to thank etrailers. They had the best price for my hitch especially after the free shipping, the online shopping was easy, ordering additional parts to fit my hitch was easy, and they expedited my shipping! I will definitely shop from etrailers again and have already started recommending them to my friends. Thanks again!
Ron
8/7/2011
Wow, what can I say but amazing! This was a smooth transaction and incredibly smooth and super fast shipping. It was on my doorstep the next day!! Thanks for such a great experience shopping.
Brad
8/6/2011
Good service! Many thanks.
Brice
8/6/2011
Order was shipped promptly and arrived sooner than expected. Product is of good quality and price was right.
Garry
8/6/2011
I'm surprised how quick my item was shipped out, within minutes.
George
8/6/2011
Ordering was easy. I ordered my item in the afternoon and it shipped the same day! I paid for standard shipping but received my order two days later! I will definitely order from etrailer again! Thanks for doing your job so well!
Holly
8/6/2011
Good prices. Extremely fast shipping. Especially since it was ground.
James
8/6/2011
If I ever owned a company, It would be my goal to conduct transactions as etrailer did with this my first order with yall, great feed back and upgraded my shipping at no extra cost just because you could. Thanks very much!
James
8/6/2011
It was easy with little hassle. Thanks for being a sincere business.
Ken
8/6/2011
I was more than pleasantly surprised at the information and the choices available at etrailer. I had been looking and emailing for some time before I stumbled across this web site, and there was just what I was looking for, and even what I did not know existed. I bought an upgrade for my brake system and am delighted with what I found here.
Michael
8/6/2011
Great company to do business with. Ordered one day received the next day. Excellent product. Am really happy with my experience with this company.
Roy
8/6/2011
Excellent! Ordered on line on Sunday evening and had by Friday, the day before our trip.
Thomas
8/6/2011
Easy to order - quick confirmation - good shipping and tracking - speedy delivery - all round a pleasant online purchasing experience. I would definately recommend etrailer.com
Barbara
8/5/2011
After placing this order late afternoon on Monday, 1 Aug, I received the order Thursday afternoon, 4 Aug - only 72 hours after placing the order. Many thanks for upgrading the shipping for this order. Next time I need any trailer supplies, I'll be sure to log into etrailer.com!
Dale
8/5/2011
Great customer service. They answered any questions I had promptly. Orders are processed easily and quickly. Plus with their price match policy, its a no brainer.
David
8/5/2011
You guys are AWESOME!
Edward
8/5/2011
Great prices, my package supose to be here in,a week but somehow I got it earlier sweet! Product as described, I do recomend this seller, I will keep buying from them.
Fidel
8/5/2011
Sales person was the best in helping with my needs.was very helpfull .was looking for a special wheel he knew exactly what was needed.Dealing with others from different Places and just a waste of time effort and money.Thanks for being there when I needed you most...I recieved the wheel,wow it was such a short time and perfect in everyway.A 40+ year old trailer and obsoleate wheels and it only took 5 minutes on the phone and a tape ruler to measure the wheel opening,width,lug hole and ITS MADE IN AMERICA...THANKS.
Frank
8/5/2011
Great service. Great prices. No more needs to be said!
Gary
8/5/2011
Your service and promptness has always been higher than expected. You guys have a great company and wonderful customer service. That is why I always look to you guys when I need items for my trailer and towing. Thanks again.
Geoffrey
8/5/2011
Super fast shipping. Made in USA. Thank you.
Harlan
8/5/2011
Great website and service.
Henry
8/5/2011
Great staff, service,prices, and fast shipping. Thanks!
Joe
8/5/2011
Great Service! Product was as described, shipping was completed in a fast, timely manner. Positive experience.
Kevin
8/5/2011
Thank you for the quick service. The free shipping was also great.
Martin
8/5/2011
The BEST customer sevice I have ever gotten. More companies ought to train there employees this good. They really put the customer first. And most of all I will reorder more things from you! Cheers!
Monty
8/5/2011
Easy ordering, quick shipping. Hidden Hitch trailer hitch installed quickly and easily as did the wiring harness on my wifes 2010 Honda Element.
Paul
8/5/2011
etrailer is always the best to do business with. Friendly, fast service and VERY knowledgable customer service reps.
Paul
8/5/2011
I purchased a boat trailer spare tire mount. etrailer had the best price. They shipped immediately and I received the product in 3 days. Very satisfied with etrailer.com
Raymond
8/5/2011
I just wanted to say that this is the best site of its kind. The selection, vehicle search tool, page layout, descriptions, pictures, everything is top notch. Congrats, I know it takes a lot effort to do this. I'll recommend you to all my friends.
Thomas
8/5/2011
Your company is great. I have ordered 3 items from you now and I get instant emails letting me know the status and you ship quickly. Customer service is VERY important to me and I really appreciate your attention. Thanks!
Basil
8/4/2011
Unbelievably fast service! I ordered a set of tow mirrors LATE Monday afternoon and they were delivered with standard shipping the same Thursday. This all came with an accurate description, quality product and great communication. I will definitely shop here again. Thank You
Cal
8/4/2011
I ordered a trailor wiring harness for my truck using Pay-Pal and all I have to say is THANKS!! Fast email response and super fast shipping. Hope to do business with you again soon. Thanks!!!
Chris
8/4/2011
Worked out great. Cheapest price I found as well.
Eric
8/4/2011
WOW! Placed my order on Tuesday 8/2/11 and received the order on Thursday 8/4/11. Simply amazing. Good job and thank you.
Greg
8/4/2011
Everything about this transaction was flawless. The price was right, communication was excellent and my order arrived very quickly. Will use etrailer for all my trailer needs from here on.
Gregory
8/4/2011
etrailer.com has become my go to site for hitches, trailer wiring, etc. The selection is excellent, the descriptions well written and often contain diagrams or videos. The ordering is quick and easy, the website is well laid out and responsive. Customer service and shipping really make it worthwhile.Using etrailer.com is far better than dealing with any local parts places or automotive supply stores with limited stock and knowledge.
Harry
8/4/2011
Very good service. I ordered my product with standard shipping, and they upgraded it to the next level up for no cost.
Kevin
8/4/2011
Extremely quick service with your rep going out of her way to help us get our trailer back together. Brake Units looked great. Would recommend this company to anyone. Great Prices as well. Thanks.
Linda
8/4/2011
I found exactly what I was looking for! Very easy check out, quick confirmation, and very quick update on shipping SAME DAY!!
Michele
8/4/2011
I can't say enough good things, very prompt shipping, great products at a great price. I will definitely shop at trailer for all my trailer needs. Thanks
Richard
8/4/2011
Cheap prices fast delivery lots of helpful info right on the sight. 2nd purchase.
Robert
8/4/2011
This is an excellent company. Free shipping upgrade. Please give them a chance to be your needs.
Robert
8/4/2011
I appreciate the fast shipping! I'll definitely recommend!
Thomas
8/4/2011
WOW!! super fast shipping excellent communication. Awsome service. Definatley will do business with again!
Brian
8/3/2011
Etrailer was phenomenal. I needed to have a hitch for my wifes car by Friday and called on Tuesday. I asked your rep what shipping I needed to ensure that it would arrive by Friday. She explained that the free shipping would have it there in time. I was shocked that this was the option that she offered. I only needed to spend another $15 dollars to qualify so I ordered a reciever cover as well. The hitch arrived on Thursday and was on the car that night. The customer service at Etrailer is some of the best that I have recieved in quite sometime. I will absolutly recommend them to any family or friends that need these items. As well as order anything else that I need from Etrailer. I can not speak for all of their employees, but the rep I spoke with was GREAT. I look forward to doing business with them again. All products were as advetised, and the experience and price was unbeatable in my opinion. Thanks again.
Cade
8/3/2011
I was very pleased to find the etrailer.com site. Your selection and prices are much better than any other site I visited. Additionally they were able to ship my item the day it was ordered allowing my purchase to arrive several days earlier, fre of charge.
Caren
8/3/2011
Great inventory, fast shipping and good prices. Used these guys multiple times - only had one product quality issue and that was resolved completely after a short time.
Dana
8/3/2011
Great web site makes it easy to decide what i wanted thanks great job will tell anyone looking for trailer hitches and bike racks!
David
8/3/2011
The trailer hitch and wiring ordered were great quality, the installation was a bit more difficult than expected but i eventually did get it put on the car. This is the second hitch i've ordered from etrailer and both have arrived within 3 days of ordering. I am very satisfied with the level of customer service from etrailer, and will buy from them again in the future if i need anything else!
David
8/3/2011
Wow!!! I got exactly what I ordered. OMG I have never gotten anything online as quick as I got it!!! I placed my order after normal business hours at like 6pm and received the order the next day before 430pm WOW!!
David
8/3/2011
Excellent, The rep I placed my order with was very helpful and a pleasure to talk to. I have ordered many times on the internet and dealing with etrailer has to go to the top of the list. Thank You!
Don
8/3/2011
Your rep did a fantastic job helping me this morning!!!! Giving good customer service takes a lot of patience & caring. She had it all!!! Thanks!!!
Don
8/3/2011
Ordered a travel trailer stabilizer jack. It shipped very quickly by the next day and arrived in great shape and was a perfectly compatible replacement furthermore it was better quality than the original it was replacing. Very pleased with all aspects of using etrailer.com. Would use them again in a minute.
Jeff
8/3/2011
My order arrived 4 days after i ordered it. Package was in excellent condition and contents were exactly what i needed. I will certainly recommend etrailer.com to all my friends!
Jerry
8/3/2011
Thank you for a great shopping experience! Everything arrived before expected. Thanks again!
Jody
8/3/2011
Need 2 bike racks for my camping trip on Friday. Had the items in stock and were deleivered on Wednesday, two days before I needed them . Great customer service and even priced matched the purchase + 10 of the difference.
Joe
8/3/2011
Fast response and considerate service. Easy to find what i wanted and informative info on the product. Easy to recommend this site.
John
8/3/2011
I couldn't be more pleased with the service and delivery. I called my rv dealer first, they wanted 3 weeks and more money. Five days later, my hitch from etrailer had arrived at my home and my local mechanic installed it the next day.
I HIGHLY recommend the people at etrailer! Great price! Great service!
John
8/3/2011
Thanks a bunch, excellent customer service I must say!
Johnathan
8/3/2011
Thanks.Good work. It is pleasant to deal with you!
Mikhail
8/3/2011
Ordering online, as most web users know, can be a nightmare. But not with etrailer... Your rep in customer service was knowledgeable, very helpful and thorough. My parts arrived very quickly in excellent shape, and everything from my order was included. I can whole-heartedly recommend this company!
Richard
8/3/2011
When I placed my order, I selected the standard 5 to 7 business day shipping. They gave for me order special priority and I was able to have it upgraded to the 3 to 5 Day Express Shipping at no additional cost. WOOW! My order shipped 8-2 and it arrive earlier than they promised 8-4. I never see that quick shipping before...Good job! Thanks ETRAILER.com
Than
8/3/2011
Wow! only took 3 days from ship to arrive.Wont have a chance to install part until weekend, but from what I've seen from the video they had, it should be a piece of cake.
Troy
8/3/2011
Thank you very much. I am new to etrailer.com and I am VERY impressed with
your service. The website is friendly, easy to use, and I love the videos showing how to install the hitch and wiring harness. And... your prices can't be beat! You guys are awesome!
Brian
8/2/2011
I had a great experience with this order. I called and talked to a nice sales rep. and got the parts I needed order up. They shipped the same day. I received my parts quickly and everything was just as advertised.
Clay
8/2/2011
I just wanted to let you know how completely happy i am with your company. i ordered a hitch and wiring harness for my wifes kia sportage. it came to my house a day early. i was able to installed the hitch in less than 30 minutes and wiring harness in less than 5 and the only reason that took 5 was because of my big hands and tight places on the car. i will be taking pictures and sending them in the near future. i have already recommended your company to 3 people i work with. keep up the great service.
Daniel A
8/2/2011
I callled customer service for help in locating some hitch parts. Jenny answered my many questions, was very patient and quite willing to hunt through the extensive inventory to piece together the combination of parts that I needed. Best customer service I have experienced in a long time. Thank you !
Douglas
8/2/2011
I ordered 6 trailer tires from e-trailer. They arrived in two days and were exactly what I had ordered. These are better tiresl than I could find locally, and they were priced right. I am already a repeat customer.
Eric
8/2/2011
Shipped as advertised - quick.
Hans
8/2/2011
Thanks! Your price on this item was unbeatable and your communication is great. I look forward to getting the product and will keep your site bookmarked for future trailer needs.
James
8/2/2011
I am very impressed! I ordered some snow chains and not only did you ship it within 24 hours of me ordering the chains, you upgraded my standard 5-7 day shipping to 3-5 day express shipping no cost! I am definitely recommending you to my family and friends!
Joanna
8/2/2011
Nice products and great communications High Five stars for you guys!
Joe
8/2/2011
Good, neat, efficient website, easy to understand and navigate. Sufficient information without a lot of clutter. Prices seem very good. Checked on the tracking for a recent order ....was surprised to also find my order from 2003 still on record ...thats what I like to see, long term, accurate records of your customers. Thanks!
John
8/2/2011
Businesses should take notice of etrailers customer service. Great prices and very efficient. I've ordered twice and both products were processed and shipped within a few hours. I like the e-mails letting me know about the progress of my order signed by a person I could call if I had a question. Very impressed. Can't wait to use my new Kuat bike rack.
Pamela
8/2/2011
Thanks! Appreciate the effort made by etrailer to expedite the order w/o any additional cost. From the informative online installation video to the well thought out order form and speedy shipping, everything has been great. Thanks again.
Rob
8/2/2011
Just a quick note from a satisfied custsomer to say thank you! Great product and great service.
Rodney
8/2/2011
I'm so pleased how fast I received my order!
William R
8/2/2011
Fast and great prices!
Zeljko
8/2/2011
Provided thorough info and an installation video. Quickness of processing and receiving the order.
Anthony
8/1/2011
Just as advertised, I live on BC boarder, 3 days to Washingtin state.
EXECELLENT service with knowledgeable staff. Convert A Ball an easy to install engenius product. No need to fill my truck bed with a 5th wheel hitch, just use my goose neck hitch.
Danny
8/1/2011
Fast delivery. Prompt follow up. Easy, easy, and did I say easy install. It fit like a glove!!!
Jamie
8/1/2011
I buy alot of things online, I don't think I have had a better experience then with etrailer. Super fast processing of my order, and even upgraded my shipping so my order would get to me sooner. This is how service should be. Will buy all my towing/truck needs from etrailer.
Jason
8/1/2011
The parts a replacement wheel hub and bearings shipped quickly and fit perfectly. I only replaced one side, because the other side seemed ok. Then I took the trailer on a 300 mile trip. The older hub was warm to the touch, but the new side was cool. So I'm ordering another new hub, just to be sure. I'm really happy with the quality of the parts and with the peace of mind I have knowing that things aren't about to let go while I'm on the highway.
Jason
8/1/2011
I've ordered twice from E-Trailer. Each time theyve handled my order quickly and my parts were shipped from stock. The orders were acknowledged in a short time by email. They claimed my order would ship in 24-48 hours but each time it went out the same day the order was placed. They also confirm when my order had shipped and included a tracking number. I highly recommend them.
Jeff
8/1/2011
Fast shipping and great communication! fast responses to questions I had! great company!
John
8/1/2011
I had a good experience with my order with etrailer! Got what I ordered, arrived when they said, and it was just what I needed. Can't beat that!
Richard
8/1/2011
You guys are Great! Very pleased with your product and service. My hitch arrived on time and is already installed and ready to tow. Many thanks. I'll be sure to recommend etrailer.com to my friends.
Robert
8/1/2011
Great Service, Fast Turnaround.
Roger
8/1/2011
I ordered a small item but your price and shipping cost couldnt be beaten.
Your order was shipped promptly and Im sure, with such efficiency, it'll be perfect.
Ron
8/1/2011
Speedy, excellent service.
Rose
8/1/2011
Very good prices, good communication and good products.
Brad
7/31/2011
Reliable and dependable service. Great product!
Christopher
7/31/2011
Parts fit as asvertised, and it was nice to have the free shipping upgrade. Thanks
James
7/31/2011
Wheels and Wiring adapter were as expected. Competitiv pricing and fast free shipping. Very satisfied.
Joerg
7/31/2011
The website is great to work with.Your Personal are super...I recommend etrailer.com to my best friend. Thanks!
Kenneth
7/31/2011
So far, your sevice has been great!! Fast responce on my order and great follow up, even on the weekend. Price for the item was very good and the shipping price was great. Made buying the item on-line worth it and easy. If the quality of the product is as good as your service, youll have one satified customer.
Leon
7/31/2011
Amazing , my order was processed and shipping started within 6 hours on a Sunday afternoon. Now Im going back to the website to see what else I need for my new truck.
Myron
7/31/2011
Great customer service. Nice web site. Easy to follow without all the confusing bells and whistles.
Cathy
7/30/2011
Fast transaction and shipping. Excellent installation instructions. This is the second time I have ordered from etrailer.com with satisfaction.
Dean
7/30/2011
This was the best online shopping experience I have had. Thanks for the fast, friendly, and personal service.
Edward
7/30/2011
Your rep was very pleasant on the phone and had answers for all of my questions on the two hitch bike carriers I was considering. Your tracking page is the best I've ever used. You also have a very good website.
Howard E
7/30/2011
Thanks so much for getting my order out so quick and upgrading my shipping so I can get my mirrors before I leave next weekend. Looks like I found a new place to buy great stuff for my truck.
Jim
7/30/2011
As before the people at Etrailer were helpfull, and very effecient at taking and shipping my order. I haven't put the hitch on yet but I am sure it will work as well as previous installations.
Jon
7/30/2011
You have a great website and the on-line service was excellent. When I have to purchase another hitch it will be definitely be from etrailer.com, thanks very much.
Mike
7/30/2011
The entire project went perfectly and a special thanks for the video! I saved lots of time & $. You will get the next project and the website is setup user friendly.
Randy
7/30/2011
I have been extremely pleased with my experience with etrailer.com. Not only was my order filled quickly but it was sent quickly through the dedication of your employees. I will certainly tell others about your site and look forward to my next experience.
Robert
7/30/2011
I have never had a shopping experience this good in person or on-line. The site had videos that showed installation of the trailer hitch on my car model, and videos demonstrating features of the bike rack I was looking at. I got an e-mail within hours that my order had shipped, and another one that my shipping method had been upgraded free of charge. After receiving my order, I got another follow-up with links to the installation instructions for my purchases. First rate operation!
Travis
7/30/2011
I think Etrailer is GREAT and the prices are very good Consumer service was excellent.
Bill
7/29/2011
I want to thank you for upgrading my shipping for free.This confirms that there are still companies out there that try to do what they can to take care of thier customers.THANKS GUYS!!!!!!!!!!!
Deana
7/29/2011
I thought your rep was very helpful and knowledgeable. I have bought from etrailer in the past and also got great customer service.
Edwin
7/29/2011
I am so happy with etrailer.com! I got multiple emails letting me know the progress of my order. They are a great company with awesome prices! I will definitely purchase from them again. Thanks
Eric
7/29/2011
Thanks so much for the quick order fulfillment. The free shiping option was the one I chose. What a pleasant surprise to be able to get it sooner. Thanks.
Joseph
7/29/2011
Your rep is an outstanding member of Etrailer.com. She went the extra mile in helping to make my shopping experience a huge success. Her product knowledge is outstanding and her ability to give me the help I needed was great. Im telling all my friends about Etrailer.com and I'll also refer them to your rep that helped me when they call. Etrailer.com is the name on the building The people inside the building working for Etrailer.com are the ones who bring Etrailer.com to life and make it the roaring success it is. Thank you and I look forward to ordering from you soon.
Kenneth
7/29/2011
I was surprised to receive an email within 2 hours of placing my order online that the order had shipped AND they upgraded the shipping from the 5-7 day standard shipping that I selecteded to 3-5 day Express Shipping at no additional cost. Way to go guys, its a pleasure to do business with folks that truly understand customer service & exceed expectations.
Lee
7/29/2011
My order with etrailer.com was great. I ordered a Hitch and wiring harness for my 2008 Grand Cherokee. My order shipped the next day and arrived 2 days later Standard Ground. Tracking was great. Installation was exactly the way etrailer.com said it would be. A+
Patrick
7/29/2011
Great customer service item back orderd at factory notified right away in stock item offered thanks!
Paul
7/29/2011
Easy purchasing the needed items and assistance was good and responsive to my needs from your rep.Your prices are better than most locally and on the WEB.
Samuel
7/29/2011
Great communication with me!
Steven
7/29/2011
I searched trailer hitches on multiple sites but your site was the easiest to navigate. Your prices were in line with others but some only offered the hitch receiver and not the bike carrier. Your variety of bike carriers was great and I was able to order everything I needed from one place. After I placed my order I received confirmation that my order was received, a second email saying everything was in stock and the final email saying my order has shipped. All that within 3 hours of my order! I would recommend your site to anyone looking for hitches and accessories. I cant wait until my package arrives and we can install them. Thanks!
Almeda
7/28/2011
I ordered a hitch and bike carrier for my Honda Civic on Tuesday, paid extra for priority mail delivery. I immediately got an e-mail telling me the parts were in stock and would ship within 24 hours. In fact, they were shipped the same day and arrived on Thursday. The shipment tracking system is very impressive. The online resources for ing appropriate parts, are excellent. I have no complaints on any dimension. Of course I wont know for sure until we install the hitch if this all works. But I expect it will.
Charles
7/28/2011
The site was great. You had what I needed and it was easy to find.
Chris
7/28/2011
Website is easy to navigate through. I love how it has the actual photo of the product and the instructions. Received hitch quickly after ordering. I would purchase from here again in a heartbeat.
Chris
7/28/2011
Awesome! You guys are great - that's some of the fastest shipping I've seen, and the product descriptions are fantastic. Thanks again.
Christopher
7/28/2011
I was super pleased with my etrailer.com experience. I was in quick need of replacement fenders for my cargo trailer. They had outstanding selection, excellent pricing, instant availability, and great follow-up. Even though I had only paid for standard ground delivery, the processing rep upgraded my order to expedited delivery at no additional charge. I received the fenders today, just shy of six days from my order. They were well packaged and in flawless shape. I would absolutely recommend etrailer.com to anyone whose in the market! Its a company full of people who care and they deliver outstanding value. Thanks for a great online shopping experience etrailer.com!
Craig
7/28/2011
Order sent on Monday Evening. Received the trailer hitch that I ordered on Thursday afternoon. The instructions and hitch took 20 minutes for this 61 yr old guy to put on by himself. Easy...quality hitch....should have bought the wiring to go with it but forgot at the time. Great service!!!
Gerald
7/28/2011
Awesome service! I selected standard 5-7 business day shipping, and I got an email from etrailer not only telling me that they have shipped my order, but also gave me a phone number to call and talk to them if I had any questions. Then I get an email later telling me that they bumped up my order to 3-5 day shipping with no additional cost! I definitely had a good experience and will be using etrailer for all my future purchases.
Jacob
7/28/2011
My first purchase from eTrailer. Very simple and seamless transaction. Great and thorough follow up. Extremely attractive prices! A very pleasant buying experience indeed. I will most certainly be a return customer.
Jan
7/28/2011
Everything I ordered was shipped promptly. The prices are great.
Jeff
7/28/2011
My experience with etrailer has been wonderful, very professional and efficient. Such a blessing to do business with. Thank you very much!
Jeffrey
7/28/2011
Thank you so much for the excellent customer service.I will beable to tow out sooner then exspected. Very much appriciated.
Kandy
7/28/2011
Great service!
Keith
7/28/2011
Just wanted to take a minute to say thanks. Often people speak loudest when something goes wrong, while good deeds are without thanks. Your company has been top shelf from the word go! Your website is great and easy to use, moments after my order was placed you sent me a email thanking me with all the shipping / tracking info, a couple of days later my order arrived, very nice equipment high quality. Once again, thank you, and to any new customers...Shop with confidence, these folks are Great!
Lawrence
7/28/2011
Excellent customer service, first time ordering, very satisfied with product and the extremely fast shipping. Ordered Monday night received it Wednesday night. At no extra cost. ETrailer has just set its own bar for customer service, and I am looking foward to my next purchase from ETrailer. Thanks again!
Milan
7/28/2011
Great products and excellent costumer service. You guys work!
Norcius
7/28/2011
Great Service! Super fast shipping.
Ricky
7/28/2011
Thank you, for your quick service and upgraded shipping free of charge.
Also, a thank you to the gal that was patiant and very helpful with questions I had about my purchase. She even offered to process my order over the phone.
etrailer.com is now my choice for your products, and our friends will benifit from you all as well.
Christopher
7/27/2011
Ordered it on monday and got it on wednesday. Fastest service ever.
Dennis
7/27/2011
I've ordered from eTrailer several times and have consistently found them to be a model of customer-oriented service and tremendous value. EVERY SINGLE time I've had to call with questions theyve provided great help and their customer service folks really set the bar for excellence. I'd recommend eTrailer.com to anyone. I've bought a couple trailer hitches used their training videos to install them myself. Their price match guarantee is fantastic and I can tell you from experience they stand by their pledge with absolutely no hassle whatsoever.
Highly recommended - count me as a loyal customer!
Hart
7/27/2011
Excellent service, super quick shipping! Thanks!
J Lawton
7/27/2011
Buying from etrailer is like buying wholesale. If you can do it yourself and need RV parts and supplies this is your one stop place to shop. You can find that special accessory that many stores may not stock and at a great price. I am a repeat customer because of etrailer service but a great price is not a bad second reason.
James
7/27/2011
Top notch product at great prices shipped very fast...what else could you ask for.
Jason
7/27/2011
So what do i think about e-trailer?? i donthave the words to say how much help and how fast my order shipped.!!!! these guys realy know what they sell and how to help you get the right stuff the first time. if you go any where else your going to loose im sure.!!!!! thanks for every thing!!!!!!!
Jeff
7/27/2011
I couldn't find a lower price anywhere. I got free shipping. My shipping was upgraded from 5-7 days to 3-5 days without me even asking. There was even a video on how to install my new trailer hitch. What more could I ask? Thank you!
Jeffrey
7/27/2011
I ordered the parts a hydraulic brake kit for my boat trailer on a Tuesday and it was on my porch on Friday. Spent my Saturday installing it. It was very easy to do. The instructions were clear for the most part and it is not a complex job.
By Sunday I was happily pulling my trailer down the steepest hills in town.
John
7/27/2011
Great Service!!! Sales Rep kept me updated via e-mail, every step of the way and was able to expedite my shipping at no extra cost. Definitely would recommend to friends and family. Thanks!
Johna
7/27/2011
This was my first order and I was very impressed by the time it took to order and get shipped. Thank You!
Joseph S
7/27/2011
Great product and fast service!
Ken
7/27/2011
Good, quick service.The installation videos are outstanding. Looking forward to applying what I have learned.
Lee
7/27/2011
You absolutely cannot go wrong w/ etrailer..com. I ended up here via a websearch. They had the more options than anywhere else online different styles and manufacturers. Their website had many pictures of each product. This was key becasue I wanted to see how this particular hitch fit behind not below the bumper. The install instructions and video were spot on.
Overall etrailer had spectacular service. I ordered one night at 11:00 pm and by the next morning I had an email that it had shipped. I had this hitch in hand withing 2 days of me ordering it. Awesome! Their communicatoin and follow up was very well done as well. You cant go wrong. I've now have gone back to them for 3 other items since I ordered my tow bar. I got a Thule bike rack and two Thule extender bars for kids bikes. Same exact service each time. I wish all other online vendors out there were as good as these guys.
Matthew
7/27/2011
The order arrived yesterday. I would like to share the picture of my car with the plate installed. It is exactly what I wanted. It is a great product. I have been to Lincoln dealerships but couldn’t find anything close to this. Thanks to Google who guided me to etrailer.com and etrailer.com who had enough products available to let me make a proper choice. It couldn’t have been any better.
Thanks for your help, quick shipment and great customer service. You guys should be proud of what you do. Regards
Muhammad
7/27/2011
I found the ordering portion of this transaction to be as easy and streamlined as could be expected. I appreciated the fact that the subscribe for future advertisements was not the default and that no extraneous questions were being asked.I cannot think of any areas in which my experience could be improved. I appreciated the comparison feature.I'll report again once items are shipped.
Richard
7/27/2011
Good price, great service, quick delivery. What more could you want. Thanks.
Robert
7/27/2011
Excellent product and service, even to us Canadians. Will be doing business again. Thanks
Scott
7/27/2011
I have purchased several items from etrailer. They have always been fast delivery and items are easy to find on their web page. Look forward to buying from them again in the future.
Scott
7/27/2011
You guys at etrailer are super-stars. Thanks for your help! Kind regards!
Sheila
7/27/2011
Vary fast service Thank you.
Stephen
7/27/2011
Its so pleasant to talk to someone for the first time to place an order with a new company and be so re-assured you made a good choice. Your rep was pleasant, quick, a good listener, and definately knew the inventory. She led me quiickly to a replacement for the trailer hitch electrical plug on my van that got wiped out by a rock. She suggested a replacement that solved a hand-full of problems I thought would take several pieces instead of modifying one. etrailer has my business. One-hundred percent because she is a perfect representative to assure a customer he or she made a right choice!
Vernon
7/27/2011
Great buying experience. Good price, quality merchandise, good communication and fast shipping.
William
7/27/2011
Your service and responsiveness is outstanding. The web site is the easiest shop that I have used in a long time. I was concerned about how the front mounted hitch would look on my Jeep, but having picture of the trailer hitch attached to a vehicle like mine is what closed the deal with me. I look forward to shopping with you again, and I will refer my friends to your online store.
Arnold
7/26/2011
Excellent service, pricing and delivery. The trailer hitch that I ordered fit perfectly.
Doug
7/26/2011
This was my first dealing with etrailer and I have been greatly impressed with their service. Although I edxpected the hitch extendor to be delivered within a week, it arrived in a matter of only a few days.
Ed
7/26/2011
Fast and friendly to do business with.. A+
Gary
7/26/2011
Excellent product and delivery!!! The Honda Wiring Adapter shipped on Sunday and arrived in 1 day. The directions online were excellent and I was able to install easily. I would absolutely recommend this site to others!
George
7/26/2011
Etrailer.com proved to be a no brainer for me. Being a Newbie to the whole hitch and trailing scene, the videos and pictures provided made my purchases and installations a cinch!
Jeff
7/26/2011
I found you on the web searching grease caps. Locating what I needed on your website was fairly easy. Your email responses and quick same day shipping if terrific. I hope it arrives as expected.
Jeff
7/26/2011
The website was very informative and easy to navigate and find what I was looking for. The descriptions are clear. The images with zoom in capability is great. The videos of the product and how to install it is fantastic. Also, the product shipped the very next day which cant be beat. If the product arrives is good shape then I couldn't be happier.
John
7/26/2011
Very easy n fast to deal with will be buying more from here,am building trikes for small bikes,use trailer stuff so will be buying more.thanks!
Joy
7/26/2011
Johnny on the SPOT. U have what I need. The first order installed without any hitch some close quarters, but all bolted up well.
Kenneth
7/26/2011
Hey thanks to you! My friend from here in Maysville had a catastrophy with his boat trailer this weekend with tire blowing out and lugs shearing off hub. We have a trip planned this weekend. I told him about you guys yesterday. He called to tell me his parts are in route and will be here Wed. Thanks much. Your customer service is the best I have experienced anywhere.
Mark
7/26/2011
Product recieved and everything looks great. Nice job. Another happy customer. thanks.
Melvin
7/26/2011
Wow, what service! Items shipped same day as ordered. I have been looking for the brake light hitch cover and believe this one sold on etrailer.com to be the best found and cheaper than the competition.
Michael B.
7/26/2011
The experiance was great.Knowledgeable people on product and fast shipping. Nice to do business with!
Mick
7/26/2011
Great quality items that arrive super fast!! I am a happy and returning customer. When I need it they have it and at great prices. I will keep coming back.
Paul
7/26/2011
Great palce to buy just about anthing you may need for your vehicles..Great descriptions of products and very good inventory.Good Job!
Peter
7/26/2011
I ordered a replacement brake light for my trailer on line, and received confirmation of order almost immediately, about 20 minutes later I received the shipping notification and the tracking number was available soon after. I ordered more things from then the very next day. super on-line ordering custerom experience.
Rickey
7/26/2011
I am impressed! I placed my order On Thursday, you received my order sent me a confirmation of reciept, Shipped the same day and I received the material on Monday. Way to go Guys!
Robert
7/26/2011
Great communication, fast service. You know if it is in stock and when it ships plus a tracking number. GREAT JOB...
Ron
7/26/2011
Order was taken promptly,Price was good, Received fast, What more can I say.....Best compliment......I would deal with etrailer again....
Ronnie
7/26/2011
Received the items very promptly, in less time than expected. Was exactly as described on the site. Will buy from them again. Thanks.
Scott
7/26/2011
Thanks to the rep for her help in ordering. Easy to install.
Scott
7/26/2011
WOW! - i have to say that this was one of the most pleasent internet shopping experiences that I have ever had. On the day that I ordered the Curt Hitch for my 07 Pilot, I received an email saying that even though I had choosen to take advantage of free shipping 5-7day since I was in no hurry I was given 3-5 day shipping. I received update emails throughout the process which really only took 3 days.. Then a follow up after the delivery as well.. GREAT JOB e-trailer! While I don't need trailer supplies often you have been added to my favorites and I most certainly have told people about you...
Stephen
7/26/2011
Customer service was so helpful. She helped me fill my order and the product was shipped the same day! Thank you so much. I will be shopping here again.
William
7/26/2011
Nice price,great product, speedy shipping!
Andrew
7/25/2011
Wow. Thank you so much. I'll definitely share my experience on the link because I couldn't ask for anything better. I almost bought this item from another website and you guys ended up saving me like 60 bucks. I can't believe you shipped on a saturday!
Brian
7/25/2011
This was my first time to buy from etrailer and I was very pleased with the experience. I received the order 2 days after placing it and everything was there. I had my roof rack installed and in use 3 days after placing my order.
Danny
7/25/2011
These guys are awesome! Great pricing, reasonable shipping and quick turnaround. The best part is the installation videos and recommendations. Terrific customer service via email or when you call.
David
7/25/2011
Good Service,Good Part. Thank You.
Gerhard
7/25/2011
What a great place to do business with. Always prompt and order’s are exactly as described good ion and technical support. I would not think of going anywhere but to etrailer for my towing needs. Good customer service every time.
Joel
7/25/2011
This is my second shopping visit to etrailer.Website is easy to navigate.Communication is excellent.Pricing and shipping costs very competitive. Like Arnold says..Ill be back...
Johnny
7/25/2011
Thanks ....It's a pleasure dealing with you and your company :-)
Joseph
7/25/2011
I was very, very impressed with the speed with which my new receiver hitch arrived. I ordered it Tuesday afternoon and received it Thursday afternoon. Mind you, I live in Arkansas and this package was shipped from Maryland and I was only charged for standard shipping. Of course the product, a Draw Tite receiver hitch for a 2011 Toyota Corolla, fit and looks perfect.
Leonard
7/25/2011
Buying from etrailer has been the best internet shopping experience I have ever had. They called my house to confirm my order, because they saw something that didn't look right. The second time I ordered something, they expedited the shipping and got my order out the same day! Great communications and very speedy service. Thanks.
Michael
7/25/2011
That's excellent service and welcome as it will make it a lot easier to get our boat trailer working before vacation - many thanks for that!
Michael
7/25/2011
The hitch is good quality and it showed up right away, packaged well with all parts included.
Michael
7/25/2011
Very impressive Web-Site...easy to use and informative with great tutorial videos attached to your item of interest.
Customer Service VERY impressive...immediate computer generated confirmation followed in less than an hour by a personal confirmation letting us know everything was in stock...followed 4 Hrs later by another personal E Mail letting us know that our FREE 7 day shipping would be upgraded to 3 day delivery at no charge as well. Expecting the Curt items we ordered to arrive in a couple of days and expect that the product will be as excellent as the rest of the experience.Highly reccommend this Company.
Robert
7/25/2011
The lowest price I could find on a hitch and wiring harness for my Toyota Rav4. Shipping was fast and free!! Already placed a second order. I highly recommend etrailer.com.
Ross
7/25/2011
I have been using etrailer.com for over two years and have placed over a dozen orders with them. Etrailer.com has always my first stop for anything trailer or towing related. The service I recieved from etrailer has always been quick and courteous. Shipping is always fast. I have and will continue to recommend etrailer.com to all of my friends, co-workers and neighbors.
Ryan
7/25/2011
Wow! 2nd order from you guys and you again exceeded expectations. Local shop said it would be more than $400 since your rep was tricking and tought to wire. I spent less than $200 and had it all installed in less than a half hour...plus I got the hitch within 3 days. You guys rock!
Scott & Heidi
7/25/2011
Awesome, interactive website, helpful installation videos, competetive pricing, and super fast shipping. Gotta love it.
Theodor
7/25/2011
By far one of the best online buying experiences I have had. Would gladly recommend etrailer to others.
Aaron
7/24/2011
etrailer.com is great. I've already recommended them to a friend. I will be back...
Brian
7/24/2011
Outstanding !
Dale
7/24/2011
Good hitch, excellent delivery time! Easy installation, as described.
David
7/24/2011
Super fast shipping ,fit great ,only took 15 min to install.great hitch ,will deal with again.Thanks 1 !!!!!!!
David
7/24/2011
Best customer service I've experienced.
Jason
7/24/2011
Great service, prompt shipment and do a great job in keeping customer informed. One of the best online retailers I have dealt with.
Kenneth
7/24/2011
Your customer service is top notch! Our shipment was upgraded at no charge and arrived quickly. The video of the wiring harness installation was exactly accurate and made the installation a breeze. We are very pleased!
Kevin
7/24/2011
On a scale of 1 - 10 with 10 being the highest possible score, etrailer gets a 100 from me! Or they get a "totally awesome doode"! Really. Their web site is amazing, easy to navigate and find things and they have the very best handle on towing of any vendor anywhere. Period. There's an old saying that goes something like "a crisis on your part does not constitute an emergency on my part". I tried not to make my little crisis an emergency for them. But you reps calmly helped me and made sure there WAS no crisis. They spent a lot of time making sure he translated my cryptic, incomplete, and (more than once) inaccurate notes into meaningful information. He totally understood what I had and what I needed - with some pretty sketchy info from me. He had an excellent solution for what I thought was an unsolvable problem. Then, they got my order processed quickly and easily. AND...I did not have to sit on hold forever to get through to him. I hinted to the rep that my need was a little urgent. We
discussed shipping options and he sent me an email order confirmation that I received while we were still on the phone! A little later that SAME EVENING, I got a shipping confirmation email! It SHIPPED! Both reps that help me were exceptionally courteous and I am pretty sure English is their native language! IE, I did not have to cope with some off shore person and bridge a communications gap! Would I buy from etrailer again? etrailer would be the first place I will go and I would not think of dealing with anyone else for any sort of towing requirement. World Class operation. They made me feel like I was getting help from my best friend who is an expert on towing. THIS is the model by which all companies should be compared! I think that sums it up. THANK you again!
Mike
7/24/2011
I've shopped with e-trailer in the past. They simply can't be beat! Great prices, fast shipping, quality products. Why go anywhere else!
Rick
7/24/2011
After placing order, I received prompt order notifications and also materials shipped same day, which was great. I would recommend etrailer.com to my friends and family.
Stephen
7/24/2011
The service and responsiveness was excellent. Order on a Thursday, received the hitch and carrier on Friday morning. The installation video was spot on and made the installation easy. I would refer anyone looking for hitches or accessories to use your service.
Timothy
7/24/2011
Installation was easy. It took me longer to take out the little plugs then to do the installation. Nice system.
David
7/23/2011
I really like the video on how to install wire harness for trailer and also directions included in shipment.It makes it so simple to install with the video and instructions.Thanks again for your speedy shipment and instructions.
Donald
7/23/2011
This is my second order from E-Trailer. I dont know how you can ship so quickly. Both of my orders came in two days with no extra shipping charges. All products were as advertised and in good working order. And I love the demostration videos. They helped greatly in my buying decisons. Without them I might not have bought the product sight unseen. You do great work!
Guy
7/23/2011
Very fast service! Very competative pricing and super fast shipping!
Heather
7/23/2011
Very friendly and professional with customer.
Hoang
7/23/2011
I experienced fast and courteous service. The installation of the hitch and wiring package took about an hour and was extremely simple. The hitch was strong and fit like a glove.
Scott
7/23/2011
Great buying experience. The rep that took my order, was knowledgeable and friendly and expedited my order very efficiently. The shipment arrived promptly and we were able to install it easily using the enclosed instructions. I can recommend etrailer without any hesitation at all.
Alan
7/22/2011
My first experience with ordering from etrailer.com was great! I wish all companies could follow their customer service model, thank you for the products and detailed information concerning the install.
Chaiwat
7/22/2011
It was great looks better than a factory job and reasonable price.
Danny
7/22/2011
In the past two weeks I have purchased a trailer hitch and when that was mounted on my automobile I ordered a bike rack. The service I have received with both my orders leads me to know that when I need products that etrailer carries they will definitely have my business.
Dorsey
7/22/2011
Very good expierence so far. order conformation, immediatly, very prompt shipping notice.
Garry
7/22/2011
Wow what a web site, everything that you need and everything that you need to know about your trailer.
Howard J
7/22/2011
Ordering from etrailer.com was fast, simple and very quick.
Joseph
7/22/2011
You guys are awesome. I'm a repeat customer due to the excellent previous experience
Juan
7/22/2011
Second time buying from etrailer and the experience was just as easy as the first time. Parts were package securely and worked right out of the box.
Kenneth
7/22/2011
Fast shipping.... my items was shipped out within a couple hours after I placed my order. Very pleased with this transaction so far even though I havent actually got my order yet.
Mickey
7/22/2011
Outstanding experience with etrailer.com. Ordering simple, processing and shipping extremely fast. Plus, e-mails were sent to me at every point in the process to keep me informed on progress. This company has its act together completely. Would definitely buy from again.
Ryan
7/22/2011
I ordered the 118304 T-One Vehicle Wiring Harness for my 2008 Toyota Sienna. My order arrived within 2 days. The installation directions and video were very helpful and I installed my harness in about 30 minutes.
Cameron
7/21/2011
I just want to thank you for the splendid service I recieved on my order . I will be using you again in the future. Excellent service. Many thanks.
Charles
7/21/2011
Very Fast service. This is my second time I have ordered and both times the items shipped the same day. Thanks for your excellent service.
Christopher
7/21/2011
e-trailer.com is great. Your rep provided outstanding customer service.
David
7/21/2011
Had a Great experience etrailer kept me informed every step of the delivery process. Will always use etrailer for all my trailer needs.
David
7/21/2011
Wow! Ordered Monday and it arrived Thursday and my husband and son had it installed in under an hour and we are set to take our bikes to EAA in Oshkosh. Thanks for terrific service!
Debra
7/21/2011
Fast shipping, item as described.Will use you again..
Eugene
7/21/2011
Yall were very knolagable and helpfull and has shipped out my jack Handel addiqite time.
Jerry
7/21/2011
Awesome experience. Great Product.
Joe
7/21/2011
Awesome!!! This is why I order my stuff for you guys!!! Great customer support!
John
7/21/2011
Great service, Fast delivery,Easy to deal with. Always have what I need when I need it. Thanks for your great service!
Lee
7/21/2011
Etrailer.com is terrific! I've ordered a hitch for my Honda CRV and a bike rack, and both were delivered within just a few days, with free shipping! The products were as described on the site, and the installation video made putting the hitch on the car much easier. I'll definitely be back for my next cargo needs!
Michael
7/21/2011
Great customer service thanks!!!!
Michael
7/21/2011
Great job I got the package when I needed it, no problems with ordering and price and shipping charges were excellent! I will definitely continue to use you for my trailer needs.
Michael
7/21/2011
Excellent services. Knowledgeable salesman. Very fast shipping. Would do service with again!
Mike
7/21/2011
Would gladly do business with you again. It was a pleasure. Thank you again.
Raymond
7/21/2011
I just wanted to let you know how pleased I am with etrailer. The wiring harness I purchased on Thursday arrived on Monday (with regular shipping!) and was a snap to install with your video instructions. The instructions in the packaging showed one extra fuse to install in the engine compartment fuse box-but no big deal-and it works as expected. Plus I saved about $200 over dealer installation.
Thanks so much!
Richard
7/21/2011
Great service.
Robert
7/21/2011
Always keep coming back to your site, great prices, great service. One-stop shopping! Will absolutely recommend etrailer to anyone I know that may be in the market....
Ron
7/21/2011
My hitch arrived in 3 days. Took 1 hour to install. Great product and great service.
Tony
7/21/2011
Very fast shipping and good price on Prodigy 2 brake controller for 2011 Chevy Silverado.Good customer service on ordering. Thanks as I am very pleased with this purchase.
William
7/21/2011
I have to say that your rep, was probably the most nicest sales person I have ever had to deal with! It is nice to know that there is still people out there who care about their job and helping others. A dying trait today for sure! Thank you for the hitch cover and thank your rep for all her help. She was very nice and professional!
Andrew
7/20/2011
Very fast from finding product to check out to the shipping confirmation. Will buy from etrailer again.
Cecil
7/20/2011
Nice web site. Lots of goodies!
Charles
7/20/2011
Took awhile to receive the product but it arrived in good condition. Customer service was very helpful.
Dale
7/20/2011
Excellent customer service, price match guarantee, and speedy response! My purchase was effortless and I received upgraded express shipping at no additional cost! Did I mention free shipping! Special thanks to Nicholas and the etrailer team. My boat will be in the water a lot sooner than I expected.
David
7/20/2011
Outstanding! I found your website a couple weeks ago looking for trailer brakes,
Then needed the brake controller. Found your videos on Youtube - that was all I needed to know and Certainly influenced my decision to purchase through etrailer.
I expect to come to you guys first from here forward.
David
7/20/2011
I found etrailer while looking for a specific ratchet strap in a specific color camo to tie down cargo on my wrangler. Etrailer.com was the only place that carried them. They shipped in a timely manner and my order was as shown on line. When my husband bought his wrangler I knew right where to go to get another set of retractable ratchet straps for his cargo needs. I will shop here again!
Doris
7/20/2011
One of the best online shopping experiences, actually it was the best, website is set up perfect, easy to find products and the filters really help out to find exactly what youre looking for. Prices are very reasonable and they even upgraded my shipping for free. Great site would highly recommend i know ill be using it again.
Dustin
7/20/2011
Immediate response to my order, 8 days for delivery in Canada very fast The product is more than I expected. The price is correct. I am very happy. Thank you.
Gaston
7/20/2011
I received my first order today. Very fast shipping and wonderful packaging. Also, if it wasn't for your how-to videos and instructions i don't know that i would've been able to figure out everything that i needed. The parts options and capatability makes repair and maintenace a breeze with your help and website. E-trailer is the best place for any truck or trailer needs. I'm so happy you guys are also located in MO!
Jay
7/20/2011
Customer Service? Wow! I ordered a trailer hitch for my Accord late in the afternoon yesterday. I received an email confirming that the hitch was in stock. Later I received an email stating that my order had been bumped up and given better shipping at no charge, simply because they could. I haven't received the trailer hitch but if it arrives in a manner consistent with the great service I've had so far, Im sure I'll be pleased! Thanks again guys for the great service!
Jonathan
7/20/2011
Extremely satisfied. I ordered my hitch on a Tuesday and it arrived Wednesday! The product mounted easily and flawlessly, the perfect model fit for my truck. What more can you ask for, free shipping that came faster than anticipated and a quality product. Two thumbs up.
Luke
7/20/2011
The information and video for installing the wiring harness I purchased was excellent. My order was shipped within hours and upgraded to priority shipping at no additional cost to me. I will always come to etrailer.com for my towing needs. Thank you for your great service, a reputable vendor is hard to find these days.
Mark
7/20/2011
Very impressed with the quality and speed of service. I ordered the rack July 14 and UPS delivered it only 5 days later on the 19th. This is the fastest I've seen for standard shipping from the US to Canada. Great job and I'm happy with the rack.
Patrick
7/20/2011
Fast and easy to order online free shipping.
Paul
7/20/2011
I looked around for quite some time trying to find the best deal for a trailer hitch. No one beats etrailers prices and better yet their customer service is outstanding. I received a personal email within minuets of my purchase and another one once it was shipped. I will definitely recommend them to friends and family.
Phillip
7/20/2011
I found just what I wanted at a real good price it was easy to find on your site and easy to order and the free shipping well that was a bonus. I say keep up the good work .
Randy
7/20/2011
Thank you so much . This is great I will recommend your company to friends and relatives . Regards!
Raymond
7/20/2011
Wow - you guys are fast. Thanks for the prompt service.
Robert
7/20/2011
Your sales representative was very cordial and helpful. Better than most! She verified that the item I wanted was in stock and helped me decide which method of shipment would work best for me.
Robert
7/20/2011
I ordered a custom hitch for my 2010 Accord EX-L from Curt Mfg. with e-trailer wiring hook-up and got it delivered free and fast. The hitch was packed well and delivered without a scratch. This is my second hitch from etrailer and Id look to them for my next.
Samuel
7/20/2011
My utility trailer apparently has an uncommon wheel size which was unavailable through my local tire dealers. I found the right size wheel quickly on etrailer for a good price, ordered it and received it so quickly I couldn't believe it! I am pleased beyond description with finding etrailer I will always check them first for my needs in the future and will tell all of my friends to check them too!
Stephen
7/20/2011
Short & sweet you are great thank you!
Susan
7/20/2011
Top notch service, good prices!
Zachary
7/20/2011
Online purchase handled superbly. Superior communication, fast shipping, excellent product quality and competitive price!
Adrian
7/19/2011
Ordered hitch for my 2007 Honda Odyssey and recieved it in 4 days. It was simple to install lying on carport floor. My 6 year old grand son helped me hold one end while i started the bolts on other end. Thanks for product that really works.
Alex
7/19/2011
Excellent site and service. Kept me informed as to my order and what to expect. Item exactly as ordered. Installed same day as received with no problems.
Archie
7/19/2011
Smooth efficient website. Great training videos.Great diagrams.
Bob
7/19/2011
Very fast. Excellent service!
Dale
7/19/2011
I am receiving better service from etrailer than I did when I went into a local RV Store who sells trailer supplies. They had the most comon sizes of what I needed. The size I neededd has to be special ordered I was told. I asked, How long would it take to get this item. 10 days he says as he truned away talking to someone else. He did not want to do the paperwork I guess. Then I found etrailer. I will be using your services in the future. You are competatively priced and your response was excellent. Thank You !!!!!!!
Dallas
7/19/2011
Got what I ask for! No surprizes. Well pleased.
David
7/19/2011
For 2011 Honda Fit Sport/ this was a great set up to carry 2 bikes with odd frames. Hitch is easy to install but best done on a lift. Had done at a local service center & they completed it in 39 minutes. They only charged me a few bucks, better then crawling around on the hot macadem in the driveway at home and if your a big guy like me you can't get under the car anyways to do this.
Erich W
7/19/2011
came across the etrailer.com website while looking for electric brake and trailer wiring information. The help articles and videos are detailed, extensive, and an invaluable asset to trailer newbies. Please keep them coming. After using the help information to remove an old hub drum, I found a rusted-stiff electric brake. I used help information to determine the wheel bolt pattern. I used help information to remove the old bearings and I wrote down their numbers. I used those bearing numbers when looking for replacement parts on the etrailer.com website. When it came to buying new brakes, hub drums, and bearings, I went with etrailer.com because of decent prices and to say thank you for providing an extensive help section.
Gregory
7/19/2011
Great experience. With limited knowledge, I was quickly educated in my purchase and installation of the required part. Smooth transaction and quick delivery.
James
7/19/2011
I really enjoyed doing business with etrailer. It was easy to use the site and i got my order on a timely fashion. i would recommend etrailer to anyone.
Jared
7/19/2011
Great service. Fast Shipping.
Jason
7/19/2011
Etrailer was recommended to me by Reese.A rep at Reese said that these people knew their business. My experience certainly supports that recommendation. I have recieved excellent service at a very reasonable price. I will recommend etrailer every chance I get. My thanks to Reese for their recommendation and to etrailer for living up to that excellent recommendation.
Jim
7/19/2011
One of the few places where you can find a 2 1/12 ball mount for a 2011 Ford F250 Superduty. This is one heavy duty mount/ball and pin. Price is right, excellent service and prompt shipping mine was free because I met the $150 order criteria. I would use etrailer again for my towing needs.
John
7/19/2011
Most certainly a customer oriented organization. Truly professional. Kept me posted at every move.
Juergen
7/19/2011
Easy to order easy to install.
Kim
7/19/2011
Spent the extra money and bought a Curt hitch. Shopped online and etrailer easily beat all other prices. I have purchased from etrailer before and I will do so again. They are one of the only online companies where their service is even better than their outstanding quality, continuous email updates and extremely fast shipping go a long way.
Lyle
7/19/2011
I am very impressed with etrailers handling of my shipment, and with the speed with which they expedited my order. Thank you.
Richard
7/19/2011
I was amazed at how fast my trailer hitch was shipped and how helpful the girl on the phone was at explaining what I needed and didn't. She was very knowledgeable. All around, this company was a pleasure to do business with.
Sarah
7/19/2011
Very fast. Good price.
Scott
7/19/2011
Absolutely excellent. Not only is the selection huge, but the responsiveness from customer service after an order placed is great. Prices for the most part are much better than sourcing locally as well. Thanks!
Sean
7/19/2011
Great service. Ordered on Saturday, delivered on Tuesday with free delivery.
Steve
7/19/2011
Kudos to etrailer again. I have look around the enternet for a few trailer replacements that I needed and again I found myself again being very pleased what etrailer had to offer. The bulldog 5000 lb jack was probably a little more than I needed but again the prices that were offer for my purchases were extrodinary beyond belief. I live in Indiana/ Louisville Ky area and have lots of rv stores to shop but the promptness and staff at etrailer make my purchases an easy and are shipped very quickly. Thats why I shop with etrailer and not in my own area. Thanks Etrailer for being courteous kindness to your customers. A loyal costumer fom Indiana .
Steven
7/19/2011
Ordering was easy. Product came faster than expected. Installation took a little longer than was stated, but everything fit perfectly.
Timothy
7/19/2011
Great service! Fast shipping! Very happy!
Austin
7/18/2011
Thanks for the great service and quick shipping. Also for solving my connector problem. I will tell all of my friends about your site and service. And thanks to your lady rep that knows her product.
Bob
7/18/2011
Just wanted to let you know that everything you helped me order worked perfectly. The written instructions are not great. But, with the help of the video, the installation went very well.
Gary
7/18/2011
Quick delivery. Easy install at home with ramp and common tools. Product quality was excellent.
Harry
7/18/2011
The hitch shipped much sooner than expected. All parts were present. Had no trouble putting it on my 2005 Element - longest part was getting tools together and jacking up vehicle/jack stands. Actual install was 20 min or less. I had read a suggestion to do the u-bolt loosely first and tried that so I could swing hitch up. That actually helped get one bolt one each side through, but then I undid the u-bolt to be able to move it as needed. Torque specs were great - I had it as tight as I could until I put the torque wrench on it. Had to tighten more. Glad I did!! Highly recommend etrailer and this particular hitch.
John
7/18/2011
I buy my bike rack on friday then I realize that couple straps was missing, so I ordered from this GREAT SELLER the same day and I got my items by monday it is amazing how much care this people take even for a small purchase. Thank you so much, now my bike rack is complete.
Jorge
7/18/2011
Great super fast service.......
Kenny
7/18/2011
We ordered a trailer hitch on a Thursday morning. Had not heard of etrailer.com before. My husband priced the merchandise at other dealers, including the car dealership directly. By far etrailer was the cheapest! I had a question about whether it would fit with a full spare underneath and the rep checked for me. Very friendly. Also, was shipped out on Thursday and received on Friday! Now on the car and works great. Love the sitethe instructions are quite helpful and will definitely shop here again!!!
Linda
7/18/2011
Thank You for your promptness in sending so quick, I can,t wait to use it!
In a world were good service is rare when I get it I must say something, Being a past Parts & Service Director that was a must for me and the people that worked for me, I live and worked by the goldenrule, Due unto others as you would have dun unto you! It has served me well in life and business. Thank You agan!
Michael
7/18/2011
Just wanted to compliment you on your web site. Who ever designed it did a great job! It was easy to navigate and find what i wanted in a very short period of time. The prices where very reasonable and it even had a short video on how to install the wiring harness. I can't wait to get the part and install it myself! I would recommend this site to anyone. Thanks!
Michael
7/18/2011
Fast Delivery!
Patrick
7/18/2011
Excellent communication, quick shipping, and great products. A+ Experience with E-Trailer. Highly recommend.
Paul
7/18/2011
Very easy to find what you need on the website. No hassle checkout, and I received my parts way faster than I anticipated. Products seem to be good quality - time will tell on that one. Overall, etrailer provides a great shopping experience.
Robert
7/18/2011
I would like to comment, on my purchasing experience, with you guys. You are the model, of customer service! Super nice sales staff, and fast shipping. What more could a customer ask for? I will spread the word and buy again. Thanks!
Steve
7/18/2011
I bought a Draw-Tie trailer hitch for a 2005 Honda Odyssey, the unit arrived in 3 days and installed in 40 minutes.
Tim
7/18/2011
I ordered a bypass oil filter body, finished transaction. Went to get a refill, came back to check e-mail to see if order had been received. Checked e-mail, my order had been received, confirmed and SHIPPED all in 9 min!!!! Outstanding!!!.... If you guys put a little more effort in bet you could get it done in less than 8 min. LMAO. I wish you sold 1 of everything I would ONLY shop here....Keep it up you have a customer for life!!!!
William
7/18/2011
Product was in stock and shipped the same day and I received it on time... Took me about 5min to install and worked as promised i would order again from this company
Chris
7/17/2011
So far so good. Kept up to date on order status. Order tracking website not accessible.
Douglas
7/17/2011
Awesome! Thank you. The purchase was smooth and the delivery was very quick.
John
7/17/2011
Super fast shipping, the best prices, and great support. You can't go wrong!
Robert
7/17/2011
Great online shopping experience. I needed a padlock for the bike rack with the silent hitch pin. I ordered it late on a Wednesday and had it in my hands on Saturday.
Thomas
7/17/2011
I only ordered one item, but the process was quick and I was updated in a quickly manner. I am very satisfied with the service.Thanks!
Alejandro
7/16/2011
Purchased a hitch and the wireing for 08 hyndia tuscon - very simple hitch bolted right up - wireing had good directions that made it easy to install!
Brian
7/16/2011
Friendly and helpful on the phone. Good communication after the sale. Prompt shipping. I am a satisfied customer.
David
7/16/2011
Great experience! Fast shipping..Will do business again! Thank you!
John
7/16/2011
Fast standard shipping, 3 days. Product was easy to install, about 30min. I would strongly recommend this product and etrailer.com! Make sure you use WD40 and pre-thread all bolts.
Joseph
7/16/2011
Found exactly what I wanted and saw some other good accessories.
Mark
7/16/2011
Quick serivice. Arrived fast and installed easily!! I couldn't ask for more... Thanks!
Mark
7/16/2011
Great website easy to navigate with prompt responses. Thanks for free shipping upgrade!
Randy
7/16/2011
Excellent product,extremely well designed to close tolerances, ordered it on Sunday & received it Wednesday. Thank you!
Stephen
7/16/2011
Right product, right price and received even before i expected !!! Etrailer is an excellent buying experience - thank you.
Tom
7/16/2011
Shipping was fast and the Curt hitch installed to my 2010 Ford focus in 20 min. I didn't even have too unhang the exaust! It also looks really good you can only see the reciever sticking out.
Tyler
7/16/2011
I appreciate your prompt response in this matter. I will definitely look to use your company in the future.
Curtis
7/15/2011
You guys are awesome! Super Fast Shipping!!! Great Price!!! Excellent Products!! Thanks a bunch!!!
Dave
7/15/2011
Order arrived today! The hitch is installed and wired. Fantastic service.
Thank you very much.
David
7/15/2011
Thanks. The box was delivered this afternoon (less than 24 hours after the order was placed) and the hitch is already installed. The only difficulty was cleaning the threaded holes on the frame of the SUV. Once the holes were clear, the installation took only 20 minutes.
Douglas
7/15/2011
Great dedication. Shipping was fast and product trailer wiring kit was top. No problem to install & fast also. Wait till you see the map where your package is at on delivery.
Ed
7/15/2011
Very friendly customer service and the product arrived in a timely fashion.
Have purchased produtcs twice and will continue to use this website.
Thank you e-trailer!
Jenn
7/15/2011
Great price, exactly what is sold in local stores! Saves money!
Landon
7/15/2011
Thank you for the quick delivery, I have not put on my trailer yet but the tire and rim looks real nice I would highly recommend you. Thanks!
Linda
7/15/2011
Excellent company to order from. Products contain all information and customer service reps keep customers as their main priority. I know I will order from this company again.
Mark
7/15/2011
Excellent customer service, pricing and very fast shipping!
Mark
7/15/2011
Great selection and the shipping upgrade at no charge was awsome. Overall, just great service.
Mathew
7/15/2011
Excellent experience. hitch arrived in a timely fashion. Thanks!
Mick
7/15/2011
Fine and rapid, will deal with again in future. Thks for all!
Pierre
7/15/2011
Awesome shopping experience. Fast shipping.
Richard
7/15/2011
Thanks for the amazing response time! Excited to get that mounted up when I return to the states. Look forward to the stack of boxes for the Jeep!
Rob
7/15/2011
Great service, competitive prices.
Robert
7/15/2011
The videos were of great help, nice idea and well appreciated. Again, thank you. If any of my friends are in the need for a hitch I will surely tell them about etrailer.com!
Ron
7/15/2011
I enjoyed my shopping experience with etrailer, it was hassle free and the sales rep was very knowlegable. Thanks!
Samuel
7/15/2011
AWESOME.I've just been very impressed with etrailer.com. Great info and install videos. Simple very effective website. Low price. Fast shipping. Great communication. Friendly service. Honestly, what else could you ask for. So often there is a major sacrifice in one of these elements when shopping online. Its rare to see a low price combined with all of this, but etrailer has somehow managed to do it. Congrats to you guys and gals on running an excellent operation and to those who are considering a purchase, do not hesitate!
Thomas
7/15/2011
I placed my first order with your company this week and I must say you should be the roll model for how all websites should operate. From your detailed product descriptions, easy of order placement, and lightening fast delivery, I wish all websites were this easy. Great job to such a well run company. Your efforts are noticed.
Tyler
7/15/2011
Easy ordering and great coustomer service!! Thanks Etrailer!
Brenda
7/14/2011
Website was very easy to navigate and user friendly. Lots of good information on each product and install videos were an added bonus. Will most definetly use again.
Brian
7/14/2011
Your reps were helpful and knowledgeable about what I was looking for. I will use guys again if I have a problem finding another hitch assembly.
Chad
7/14/2011
I liked the way the trailer wiring for my Colorado was so easy to install with the attached pigtail connectors, it took literally less than 15 minutes to complete the job, a couple of zip ties and the installation looks great, just like OEM.
Charles
7/14/2011
I placed my order on Tues. and delivery was on Thursday now that is service thank you so much see you again in the future,
Dennis
7/14/2011
I spoke with your rep at the order desk and explained my need for quick shipment and if she would make sure all items were in stock. She was very hellpful and everything was shipped the next day. This is my second time ordering with etrailer. and it won't be my last I would give a 10 all the way around for her service and help Thanks Again!
Donald
7/14/2011
Thanks for the shipping upgrade! What a surprise after being already surprised by your low prices, free shipping and no tax (VA resident).
Donna
7/14/2011
I want to thank you so much for your superior service and your friendly interactions throughout this purchase. My purchase has been handled with the upmost profesionalism from start to finish. Thanks again for the great service and I would will recommend everyone I can to your site!
Greg
7/14/2011
Impressed with ease of use on the website, and quality of hitch/harness. REALLY like the video on the wire harness install for the 2009 Pontiac G8. Hitch install is pretty straight forward, but always a challenge when testing wires, trying to find the right ones.
Jason
7/14/2011
The entire process of finding exactly what i need was very effortless. the site was easy to manage and the price of merchandise is very reasonable.Shipping of merchandise was very fast.I will continue to purchasing all of my parts from here.
Jeff
7/14/2011
Very good web site very good product professionals. Your rep followed up very well on my order.
Joe
7/14/2011
Very satisfied with the product and service to get it ordered and shipped promptly.
Lucius
7/14/2011
this was a last minute order since no auto store,trailer shop or hitch place had the wiring harness i desperatly needed before thursday.I orderd it on monday and got it on wed ,via ups.thanks your a life saver.
Marcus
7/14/2011
The hitch I ordered Draw-Tite fit my Chrysler van like a glove! Easy bolt on install in about 30 minutes. Wiring harness was also a simple 30 minute install. The video was a big help! Fair prices, and free shipping was the icing on the cake!
Thanks!
Mark
7/14/2011
I had to make a last minute move across the country and I knew I needed to tow a trailer, but that was it - I didnt know anything else about towing. I first found eTrailers installation video online and then I gave them a call. Literally within less than 30 minutes, I knew all about how towing with my Honda Accord worked and all of the parts I needed. It couldn't have been any easier! eTrailer knows how to over-deliver. Thanks !!
Matt
7/14/2011
It's great! Called them on the phone because I had a question about my order... very friendly people... at least with NO problems!! :- Will shop there again...
Robert
7/14/2011
Excellent service, prompt quick delivery. I highly recommend e-trailer to all.
Steve
7/14/2011
Excellent service from etrailer. i would definitely recommend them to others. The order was processed very quickly and delivery was, as promised. The trailer hitch I bought was strong and well constructed, and it was easy to fit - about 1.25 hours. Very good value!
Tim
7/14/2011
Easy to use web site. Great price and I greatly appreciate the e-mails with status. Can't wait to see the product. Thank you!
Victor
7/14/2011
The employee was kind and courteous, explained the parts well. The shipment is already on its way. As soon as it arrives I shall inspect it and confirm that is what I can use on my SUV. The service was quick and I appreciated her help.
A M
7/13/2011
Excellent - I especially liked the videos and side-by-side comparisons so I could really see how each bike carrier worked and make an informed chioce. Talked to your rep via phone order as I had some questions which she answered and helped me make my final choice. Prices were also important. I would highly recommend recommend etrailer.
Bruce
7/13/2011
Best site on the internet for customer service and price.
Charles
7/13/2011
Good help finding & ordering correct trailer wiring harness.
Charles
7/13/2011
Great service, good price. fantastic delivery time. Ordered on Monday, delivered on Wednesday, installed by Wednesday evening. What more could I ask for.
Thank you!
Gale
7/13/2011
What great service. My order was upgraded to express shipping and received it in two days. Will definitely recommend etrailer.com to anyone looking for a hitch.
John
7/13/2011
My questions before ordering were answered promptly and with the information that I needed. Orderingquick and easy. Shipping prompt and without a hitch.
Kelly
7/13/2011
Everything installed as stated in description. thank you for fast service and a very good product.
Leroy
7/13/2011
Your rep was great on the phone. Very helpful and nice. Could not believe how fast I received my order and was very pleased with the whole experience and very pleased with the product I purchased. Would definitely recommend etrailer to my friends.
Leroy
7/13/2011
Part arrived promptly and works just fine. The online installation video was particularly helpful in both the installation and determining that I ws ordering the correct harness in the first place.
Mervyn
7/13/2011
Outstanding!! Fast shipping, Would order again any time , thanks ..
Michael
7/13/2011
2nd time two buy and another great job. Will buy again. Thank you!
Otis
7/13/2011
I wanted to thank you for the very fast shipping. I placed my order monday and got it today. very impressed. Thanks. It was a pleasure doing business with etrailer.
Ralph
7/13/2011
Excellent shopping experience. Professionals available to answer questions accurately and assist with obtaining the right items for your specific vehicle. Upgraded my order to priority shipping at no extra cost! Highly recommend etrailer.com.
Robert
7/13/2011
I placed my order on Friday morning July 8 using standard shipping later that afternoon I received an e-mail informing me that my order was upgraded to the 3 to 5 Day Express Shipping at no additional cost. I received the order on Tuesday July 12 about 1:00PM and I had the hitch and wiring completed by 6:00PM the same day. The actual time to install the hitch was about 1/2 hour by myself using a floor jack to hold the unit. I would highly recommend etrailer and I plan on using them again in the near future.
Robert
7/13/2011
It was very easy to find,order, and get info on instalation of the hitch and wiring harness. Pricing was also very good. I am not one for internet purchases, but I could not find any local business with the product I needed. I was very pleased with the ease of of finding and ordering the hitch I needed.
Thomas
7/13/2011
Fast shipping and great communication!!!!service was perfect!!!thanks for a great experience.....
Zantrice
7/13/2011
First time user, I will use again and recommend. I got a person on the phone Sunday. Wow!! you guys are one organized co. Thanks!
Alix
7/12/2011
I had many questions for the team of Customer Service Officers at etrailer before I finally placed my order. They had been extremely patient with me. After they have confirmed the order, they constantly kept me updated with the progress of my order. The team had made ordering through the web such a pleasurable & memorial experience. Keep up the good work team.
Anis
7/12/2011
Overall very good.The people at Customer service have been very help full. I would buy from etrailer again because of the great service.
Arnold
7/12/2011
Website was easy and you had everything I was looking for. Also my order was processed promptly.
Bradley
7/12/2011
I do quite a bit of ordering on the net and I just want to say that this first time with etrailer.com is one of the very best I have ever experienced. Your service is the absolute best. Thank you for expediting my order. I will definitely recommend you to my friends!!! I also likeyour user friendly web site. Very easy to find what you need.
Dempsey
7/12/2011
Thank you very much for catching my error in my order. I will be sure to tell everyone i know to use your company. Thanks for your attention to detail because of it a rather large problem was averted. THANKS again
Dexter
7/12/2011
My shipment just shipped but the fast response and continuous updates are great. Keep up the fantasctic Customer Service!
Douglas
7/12/2011
Ordered online and had an email in just over an hour that the items were in stock and would be shipped that day. Had the items in 3 business days without having to pay to expedite. Great service!
Douglas
7/12/2011
Very Fast Delivery!!! I haven't had a chance to try the part yet, but the speed of service is GREAT!
Dwayne
7/12/2011
Your Customer Service Has Been Excellent. Up to date Confirmations and Shipping info . I will Definetly Reccomend you guys to all my Friends and Family.
Gregory
7/12/2011
The selection was good, the price was right, and the on-line ordering was so easy even a cave man could do it.
Jim
7/12/2011
I couldn't ask for betterservice than i recieved from your rep at etrailer. courtious, helpful and efficient. I had close to the same products lined up with uhaul online but their online chat assistant had tried to sell me products i didnt need. i pulled close to the same products with etrailer online, backed it with a phone call to confirm a few details and bingo, not only was i comfortable about what i was ordering...it was shipped within hours.
John
7/12/2011
I was please with the sales support that I got from your rep, I was able to get all that was needed to complete my rebuild of my boat trailer Thanks!
Joseph
7/12/2011
Your help line was very friendly and patient with me in placing my order. Thanks for your service!
Kenneth
7/12/2011
Awesome ! The installation video was really great ! Caught it on YouTube which gave me your website ! Nice job
Mike
7/12/2011
Great site to order from!
Walter
7/12/2011
Seem to be a great experience in online shopping. Professional and experienced. Helpful and friendly. I am pleased.
Al
7/11/2011
The sales person was very knowledgable and helpful. Product shipped same day and installation was easy. I look forward to doing business with etrailer again in the future.
Allen
7/11/2011
Etrailer.com was a great experience! The installation video was a nice touch, the product was shipped very quickly and packaged well. Ill be telling others about it!
Bryan
7/11/2011
Hello there, its my pleasure doing business with you guys , you guys are sure very helpful ,keep it up..
Daniel
7/11/2011
Great service and products! Friendly staff took my order. Fast delivery -parts order on Wed. afternoon and arrived Friday. Hitch fit perfectly and the custom light-wiring kit was easy to install and worked perfectly. I am very satisfied. I really liked the videos on both the hitch and harness installation. They were very helpful. The written instructions were good as well.
Edward
7/11/2011
Excellent customer service! Simple straight-forward and the rept made sure my order was processed in time to get the shipment before my family departed for our vacation.
Everett
7/11/2011
I bought a Harley Davidson bottle opener key chain and is awesome. It looks and works great! Thanx.
Garret
7/11/2011
Your rep was very courteous and very helpful, I would recommend a friend or anyone. I plan to shop there for all my trailer needs. Thanks!
Glen
7/11/2011
One of the few that carried the product that I was looking for at the right price with extremely fast service, thanks!
Harold
7/11/2011
Fast shipping, easy to install. Works great on my 2011 Honda Pilot.
Jeffrey
7/11/2011
The service at etrailer is fantastic. I received a free upgrade on shipping for no apparent reason!and the item came promptly. This is the second time weve purchased from etrailer. And we'll be back. They're the best.
Jeffrey
7/11/2011
The service was outstanding and I usually dont write comments. I ordered a bike rack and was contacted by a real person to acknowledge the order had been received within minutes - within an hour or so another contact to say it was in stock and would ship, likely the day I ordered it... then another to say it did in fact ship.... with tracking information then another to say there records showed it was delivered. Very nice and personal. My hats off to etrailer
Jim
7/11/2011
Surprized at the fast delivery time, ordered on Tuesday and received on Monday, from CA. to the Mid West. Product was what I ordered and expected. Thank You.
John
7/11/2011
Thank you. This is my first transaction with etrailer, and if this is any indication of your customer service, you will see me again!
John
7/11/2011
Wow, from excellent customer service on the phone to answer any questions or concerns, then after placing the order email notifications all the way, tracking was awesome and received product in 2 business days. Exceeded our expectations and wouldnt hesitate to order from you again!
John
7/11/2011
The price is good... and the video i saw on youtube that they show how to install the part looks very easy... i like it alot.. its custom fit for my truck... thanks
Johnny
7/11/2011
etrailer is great i find the videos very helpful. Thanks again!!!!!!
Jon
7/11/2011
Exceptionally good service. This is my second order with eTrailer. 1st order was a brake controller and this one for towing mirrors. This site makes it very easy to find what you need, in fact it'll help you pick. Thanks!
Kirk
7/11/2011
Simply fantastic!
Luke
7/11/2011
I highly recommend etrailer.com. The service is excellent, and the company has a large volume of merchandise. They even had the unusual 5 by 4 3/4 wheel that I needed for my utility trailer.
Ned
7/11/2011
I received the hitch & wiring harness in only three days. The Curt trailer hitch receiver was a near perfect fit. I did remove the bumper on our 2007 Toyota Tacoma, it made the installation a great deal easier. The hitch is very well built and the paint is excellent. I highly recommend etrailer.com. Thanks!
Parker
7/11/2011
This is handier than a pocket on a shirt. It is easy to install and you do not need an adapter which is another plus.
Raymond
7/11/2011
I called etrailer and needed a rack shipped out quickly. Your rep really hooked me up and the rack shipped just a few hours after calling. Geat service!
Scott
7/11/2011
Etrailer.com has been a pleasure to shop with. Our first order, a class III Trailer hitch for my 2008 Honda Element was received in 5 business days one being July 4th, so really 4 days. I installed it easily by myself in 20 minutes with minimal effort. My wife and I have been so pleased with this company that I've since ordered a hitch cover and bike rack from them as well. I will shop from this company again for sure!
Steve
7/11/2011
Well,.. I ordered Saturday afternoon after unsuccessfully spending the morning looking for an anti-rattle sleeve. Sleeve came and I installed it Monday yes, 2 days from order date and on the weekend yet. Product worked perfectly. I only wonder why I spent the time and gas looking for it. I got three e-mail on the order processing to keep me informed on the progress. I can't imagine how the service could be improved. Thank you!
Steven
7/11/2011
Excellent product trailer hitch with draw bar. Easily followed installation directions. Great service/shipping. Thanks!
David
7/10/2011
This is my second order. Your service is excellent. The email status updates are great. Your prices are fair if not cheaper than the other online sites. You sold me on your service, I would be willing to pay extra just to have good service.
Keith
7/10/2011
Thank You So Much etrailer.com for a great product and incredible fast shipping!! I ordered your Peace Sign Hitch Cover and it looks groovy on my Dodge Grand Caravan SXT. Very easy to install. I will send over a picture soon. Thanks Again.
All the best!
Larry
7/10/2011
The item was received quickly. The shipping cost was very reasonable. Your web site is easy to use and the install videos you provide are priceless. I will look to etrailer.com for my future needs. Thank you.
Mark
7/10/2011
The communication was quick and informative. My item shipped very quickly!!! Great overall experience, thank you!
Randi
7/10/2011
You guys are great your service is excellent. it is very easy to shop in your site love. keep the good work!
Eucario
7/9/2011
Outstanding! The items were shipped the day I ordered them and I received them sooner than I had anticipated. I will definitely order from etrailer in the future.
Guy
7/9/2011
Exceptional service.
Jack
7/9/2011
wow! I completed this order from my phone. This was by far the very best ordering experience I have ever had. Great work trailer, employees! Cheers..
Jay
7/9/2011
Fantastic turn around! Thank you so much! We cant wait to get our order. Definitely going to recommend you to our friends.
Nicholas
7/9/2011
Fast shipping and the best price!
Richard
7/9/2011
I was as nervous as a long-tailed cat in a room full of rocking chairs when I talked to your rep to fill this order. I was worried about the delivery date. She gave me the true arrival date and it was on time. The trailer wiring adapter harness that I purchased for the Outback Wagon was exactly as presented. Plug and Play. The hardest part was locating the factory plug in the Outback. Thanks to all involved.
Roger
7/9/2011
Wonderful!
Sheryl
7/9/2011
Thank you for your excellent customer service!
Steve
7/9/2011
Parts were perfect!, Shipping fast and deliveried as promised.
Thomas
7/9/2011
Your service is super. I like the personal e-mails informing me of the receipt of my order, the shipping of my order even the e-mail that my order was delivered. Tracking was easy and spot-on. Any internet catalog/ordering company should take lessons from you.
Brian
7/8/2011
Fantastic service!! I placed the order late last night and it shipped this morning before 8:00.
Ed
7/8/2011
It is a very good place to buy parts.
George
7/8/2011
Wow your price was cheaper than the local trailier sales office and they did not even have or include the specific plug for my 2005 Toyota Seqouia. I have not been able to find the mirror extensions that are custom fit to my factory OEM mirrors until your site linked my brake controller to them Thanks!
James
7/8/2011
The hitch I ordered was a good buy, Instillation instructions and on-line video were easy to understand. Shipping was free and prompt. I had the hitch and wiring harness installed in less than two hours.
Jerry
7/8/2011
Great price very fast shipping. Thanks!
John
7/8/2011
Excellent service, fast delivery, & a good product!
Leroy
7/8/2011
I ordered my Draw Tite trailer hitch for a 2011 Honda Odyssey on Tuesday. I rec'd a confirmation of the order within minutes notifying me that it was available and would be shipped . I also received a 2nd email that same day notifying me that they had given me Express shipping upgrade for free and that I would receive it within 3-5 days. It shipped out on Wednesday at 422am and I rec'd it on Friday at 600pm. Incredible service. My husband and I were able to install it in about 30 minutes. I would HIGHLY recommend Etrailer to everyone who needs trailer hitch or any of their products...
Loretta
7/8/2011
It couldn't get any easier. I called, asked a few questions, gave my credit card, and got email saying it had shipped a few hours later. Thanks.
Mark
7/8/2011
Great experience shopping with etrailer.com, great web site, love the videos and ease of transaction. The hitch for my 03 Escape fit perfectly, and the wiring harness worked as expected. I had my 13 year old neighbor help with the hitch installation and used an ATV jack and the installation was almost effortless using the bolt leader. Watch the videos and in my case the wiring video was more accurate and easier to understand than the printed harness instructions. I'm glad I ran across your web site. I've been putting this off for a long time for the fear of the wiring issue. After watching the wiring video on my exact car I ordered the products from etrailer.com and would do so again, thanks!
Michael
7/8/2011
Hello received my order very good service thank you!
Pierre
7/8/2011
Your rep was extremely helpful in assisting to identify the best bike rack for our needs. I appreciated her patience as we talked about possible solutions.
Renee
7/8/2011
Good prices I searched the web extensively, and fast shipping. Products were exactly as shown. I'll be returning for any future trailer/camper needs.
Roger
7/8/2011
Product was very nice. Unbeliveable service. Super fast shipping. I will come back again.Thanks to the etrailer Team!
Ronald
7/8/2011
Love the Swagman 6 bike floor stand. Took me 5mins to assemble and less than that to unassemble. Sturdy and the price is great.My experience with Etrailer..EXCELLENT and POSITIVE. Thank You!
Rosalie
7/8/2011
I have ordered a Valley hitch receiver and a Rola bike rack from etrailer. Both items have arrived in good shape and in time. Very careful and good packaging, no damage. The goods are exactly as described on the web site. I was a bit skeptical about installation of the receiver on my Pacifica, but it indeed took less than an hour including a coffee break. The Rola bike carrier looks very elegant and functional. I am anxious to try it in action.
Vladimir
7/8/2011
Excellent website. The videos and installation information is the reason I purchase through etrailer. Without this info I would have a local retailer install it for me. Keep up the good work.I have already recommended to my brother-in-law your website. He is looking for a trailer hitch for his vehicle..
Wayne
7/8/2011
Finding the product in which I was interested was easy and straight-forward. Order confermation was efficient and shipping information was timely. I will do business again with etrailer, and I'll also spread the word to my family and friends
Anthony
7/7/2011
This is my 2nd purchase although the two purchases are related. My experience was excellent - I talked with someone to help me the 1st time and used the Internet only the 2nd time. My experience on the 1st call was absolutely great thus making me comfortable to return and purchase an accessory.
Bob
7/7/2011
Great, have shopped with you folks several times always as advertised and always on time.Today your rep helped on the phone with several questions I had on the electric break system for my 97 Expedition, he was very patient with this old guy who had no experience with this type of system, he made me feel very comfortable answering each of my questions without hesitation. Trust me when I say if I ever need anything to do with towing or trailers I will look first to etrailer.
Thanks!
Darrell
7/7/2011
I was on vacation when i cut the wires to my toy hauler. The guy camping next to me told me about etrailer. When I got home I order the wiring harness the next day and that evening I received an e-mail telling me that my order had shipped. Now that is service.
Douglas
7/7/2011
Excellent selection and user friendly website!
Frank
7/7/2011
Wow, I have been working with other vendors on the internet for years and this is one of the best. My order was placed in the morning and by mid afternoon it was in the hands of the shipper. I am picking up my new fifth wheel in a week and having these items this quick will allow me to install them before I pick up my new trailer. Great job.
Gary
7/7/2011
ess to the site and products were easy, staff was helpful and curtious and the product I purchased was delivered as promised. One of the better sites I have done business with!
Gary A
7/7/2011
You guys (and gals) are awesome! Thank you so much. I was a little worried the package wouldn't get here in time for my son's birthday, but now you make it possible. I really appreciate the extra great customer service!
Jennifer
7/7/2011
Awesome! got free shipping on my order and recieved almost instant email on my order that wasn't automated on a holiday!
Jessie
7/7/2011
Great service with a great price! I will definitely be using etrailer.com again.
Michael
7/7/2011
Very easy to order, I found what I was looking for very easily, I will use e-trailer again.
Perry
7/7/2011
The on line process was very easy to order replacement lock keys for my truck tool box. Took a couple minutes is all. I appreciate the status emails as well.
Richard
7/7/2011
Very fast service.only took three days .the reducer for my f 250 fit perfect I didnt have to sand it.Thank you for great service and fast delivery.
Rickey
7/7/2011
I received the hitch yesterday and a friend and I got it installed in less
than a half hour. It fit perfectly and really looks good. If anyone needs
anything along your line I will certainly pass along your web and phone
number.
Robert
7/7/2011
Worked great easy to install glad i found it made life alot easier.
Tyson
7/7/2011
Great experience all around, fantastic customer service from your rep, the best price and extremely fast delivery. Thanks!
Younes
7/7/2011
This has been my first order with you guys and a very nice experience. Thanks for your help.
Carlos
7/6/2011
Extremely quick shipping and great communication.
Christopher
7/6/2011
Thanks for your prompt response and the shipping upgrade. It's sincerely appreciated.
David
7/6/2011
Everything has been just great! You guys have taken very good care of me and I do appreciate it. Your prices are competitive and the service has been very prompt.
Gary
7/6/2011
Your rep, provided outstanding customer service. Although I placed my order right at closing time, she was professional, helpful & most of all she remained pleasant. I will use e-trailer for all of my trailer needs. Prices are competitive but again mostly due to the above & beyond customer service.
Jerry
7/6/2011
Ordered replacement stabilizers with very prompt handling of the order.
John
7/6/2011
Outstanding customer service with outstanding shipping and follow-up. Product videos allowed me to decide for sure what I needed to do my installation.
Joseph
7/6/2011
Order was shipped immediately and received within a couple of days in perfect condition. Communications, with Tracking info, is the very best! Will definitely recommend to all of my friends.
Mark
7/6/2011
Best web site I have found for RV parts etc. Very good prices as it beats other sites.
Melvin
7/6/2011
Amazing customer service. Personal email response confirming order and answering follow-up question. So far, so good.
Michael
7/6/2011
Talk about being professional.......your customer service is the best I've seen in a long time. This the first time I have done business with etrailer and it won't be the last. I like your attention to the small details.
Omar
7/6/2011
Customer service was very helpful and was knowledgeable of the products. order shipped same day. Very easy to order and quick. Thanks!
Randy
7/6/2011
Thanks you very much for your excellent customer support! I called late in the day on Tuesday for a trailer hook up kit that I needed to have for my Honda Pilot. I worked with one of your reps and she made sure that the kit got on the truck that day and I received in time for my trip. The kit took very little time to install and worked great.
Steven
7/6/2011
Excellent customer service and support. Fast Delivery!
Wayne
7/6/2011
Packed and shipped within two hours of my order ... awesome! Thanks for the great service!
Brian
7/5/2011
Fast shipping, good resources and videos to help with instalation of my trailer hitch and wiring. Thanks much!!!
Chad
7/5/2011
Hitch shipped amazingly fast, items arrived before expected great condition, communication with eTrailer was perfect.
Christopher
7/5/2011
First I found the item on another site. They wanted $15.95 to ship it! Then I found e trailer. Same name brand light, 4.99 shipping. Thanks e trailer. Shipped out same date too.
Christy
7/5/2011
Your web site was easy to use. Thank you.
Colleen
7/5/2011
If the Swagman bicycle rack I ordered from you is an indication of your product line, I conclude that you carry only top-notch products. As a cyclist, I've used many types of carriers on my cars and was hesitant to try the Swagman but your video was clear and thorough and helped me decide. Its an excellent product, very well designed and constructed. Thank you also for your good service.
Deborah
7/5/2011
Smoothe order process, fast shipment.
Donn
7/5/2011
Thank you for the quick response, information and upgraded shipping. Best experience I have ever had with online shopping! Customer service is great, and model for others! Thanks again!
Dustin
7/5/2011
WOW got it today and its perfect. Thanks!
Frank
7/5/2011
Quick turn around in my order. Easy to move around website. Prices reasonable. Item shipped same day as ordered.
John I
7/5/2011
I would like to thank you for your fast and courteous service.We really needed our trailer lock before our trip.,even though it was ordered late in the day, as promised it arrived a day ahead of time in perfect condition. It was great doing business with people who really seems to care about their customers. We will do business with etrailers again in future.A big thanks to all those who were
involved with our order.
Judy
7/5/2011
Great service,ordered 7-1 got it on 7-5 They answered my email and showed me what too order with the right number for the part I needed and they put in a video showing how to install the part.
Nelson
7/5/2011
Super fast shipment! Product was exactly what I ordered.
Ray
7/5/2011
La manufactura del producto es excelente. La respuesta del vendedor fue muy rápida y los tiempos de entrega superaron la espectativa. El producto lo recibí muy bien empacado con todo el pedido completo.
Sergio Mauricio
7/5/2011
I did a web search to find a trailer hitch for my 2005 Honda Pilot. Not only did etrailer.com have hitches, they also had an installation video that answered all my questions. The price on the hitch was great, the installation went just as shown in the video and the customer service was excellent. Thank you!!!
Tammy
7/5/2011
Very easy install. Less than two hours by myself.
David
7/4/2011
This is the second or third time I have bought trailer supplies from your web site. No matter where else I shop to find what I need trailerwise, I usuallyl end up buying from your site because of the availability of the items I am searching for and because of the great price that I can purchase them. Thanks Again!
John D
7/4/2011
Everything you need for your RV. Loved the video help. Great product and fast delivery. I will see you again.
Paul
7/4/2011
I bought a trailer wiring kit for a 2011 Honda Odyssey. The directions were clear and it installed easily.
Ted
7/4/2011
I think it was very easy to use and fast to find the parts I needed.
Dallas
7/3/2011
Unbelievable service! I ordered this last night on Saturday and it shipped today on Sunday?! Amazing. Thank you.
Gary
7/3/2011
Thanks a ton for the recommendations and asking the right questions to make sure I got the right products...Excellent customer service, and now that I know about the excellent customer service you have a customer for life...Whoever does your video's tell them EXCELLENT work too... and keep them going... it was a driving factor in using your site as well..Have a great 4th... please pass this on to any one you think should hear this. Thanks and have a GREAT 4th...
Kenneth
7/3/2011
Fast,Fast, Shipping. Very easy to install, 42min is all the time it took.The dealer wanted $114.00 for the same item, what a deal from etrailer. Happy, Happy!
Anthony
7/2/2011
Excellent, professional, high-touch customer service experience. They gave me a complimentary upgrade for my shipment speed - ordered on Sunday, arrived on Thursday. You folks are terrific. Have already recommended you to my neighbor.
Christopher
7/2/2011
Outstanding service and very quick shipping. Communication regarding my order and shipping was very professional and timely. Really my new favorite online store.
Chuck
7/2/2011
I really like this site. The videos and vehicle specific parts will make my installation a snap. The prices are good and they shipped my order the same day, and on a Saturday no less. I highly recommend this site.
Doug
7/2/2011
I must admit I am shocked when things go as easily as the video shows, but this entire transaction went perfect. I received the wiring kit as described and the installation took about 15 minutes. It was refreshing to deal with honest and informed people. I wish to send you a big THANK YOU !!!!!!
Frank
7/2/2011
I order a lot on the internet, this by far one of best experience. In a nut shell tue the 28th of june i had in impulse buy. wanted for a couple of months to purchase a trailer hitch for wife van. decided to get it now before the 4th of july celebration.i have a bike rack that i havent used for awhile. wanted to pack up kids for the fourth and a couple of bikes and head for a day at the park. called e-trailer place order and wanted to get it by the fourth possibly before the weekend knowing that they will not be any deliveries on weekends.the customer service lady, insure me of availability and that it may come in before weekend. for sure it came 3days later on friday around noon. thank you! e-trailer.com. i am very satisfied
Would you recommend etrailer.com to a friend? Yes
Fred
7/2/2011
So far so good. If UPS does their usual best my order should arrive in time for our camping trip. Thank you for for superior handling of my order.
Joe
7/2/2011
I'm so happy that I selected your company to order from. This was the best experience in ordering from an on-line provider I've ever had.
John
7/2/2011
So far I couldn't be happier.
John
7/2/2011
It took me less than 10 minutes to put the rack together and it works great. I received the rack just a few days after ordering it. An added bonus definitely.
Kelly
7/2/2011
Reasonable prices. Excellent communication.Fast shipping. Great experience. I will be back again!
Paul
7/2/2011
Prompt attention, greatly appreciated!
Steven
7/2/2011
Well it wasa very good with know problems and the best by i could find thank you so much.
William
7/2/2011
Thanks for your conscientious work on this. It's been a pleasure to work with etrailer dot com.
Andrew
7/1/2011
Very impressed - found a set of products that will work perfectly for half of the price at other online retailers, and the buying experience was easy and fast. Most impressively, I received notice within 2 hours that my purchases had been shipped. Outstanding service and great communication.
David
7/1/2011
Outstanding. Placed an order online. One of the items was not is stock and they emailed me. I called and filled it with a similar product. They were very helpful. Got my order quickly. Great folks to deal with!
Eric
7/1/2011
All I can say is Wow! And thank you!
Gary
7/1/2011
Great customer service. I always call to place my orders because they always pick up and always have someone who speaks English on the line. Great company.
Jose A
7/1/2011
Easily found a replacement part in less time than it took to get the info. from the OEM and received it in 2 days. You guys are great and your notifications were on the spot as well. Many thanks. I'm sure I'll be back!
Paul
7/1/2011
Easy to order and navigate site. Huge inventory and quick shipping!
Richard
7/1/2011
Thank you for the prompt email; this has been a pleasurable experience.
Have a good holiday.
Wayne
7/1/2011
I placed an order late in the day yesterday with your company and my daughter just called today friday and said dad did you order something big that came in 2 boxes .I'm impressed, I buy alot of stuff from the net all the time. But this is a first time that I have taken delivery on a order within 24 hours from the time that I placed the order.
William
7/1/2011
Shipped fast and arived in good shape. good quality products.
Anthony
6/30/2011
So!! You guys are working to improve your service!! Its not possible you could not get my order any faster, unless you were next door!!! Order is perfect, delivery is better than perfect!!! I will most certainly use this company again many more times! By getting my order here so quickly you have saved me 2 days production! Thanks so much!
Bob
6/30/2011
Thanks - glad I found you guys...
Brian
6/30/2011
Wow. a 5 rise drawbar. I've been looking everywhere. Just what i needed to balance out my Seadoo behind my Honda Accord. Great selection. Fabulous prices. Bought my hitch 2 yrs ago . Thrilled. Now more useful and able to haul a balanced load. The right size risers for many applications. This site rocks.
Brian
6/30/2011
Price was the best I found. Ordered Monday morning, arrived Wednesday afternoon. I like the tracking feature on your site - very easy to use. Very pleased with the overall transaction !!
Cory
6/30/2011
I think that the experience was one of the fastest i have ever seen, shipped with a couple of hours.
Darryl
6/30/2011
Very fast shipping and some of the lowest prices around. Will buy from etrailer again, and will definitely recommend to friends.
Darryl
6/30/2011
Thank you very much for your excellent customer service, I will definitely be referring all my friends to your site, it was a pleasure doing business with you.
David
6/30/2011
My shipping was upgraded at no extra cost and received the merchandise in three days. This was great and now Im ready for this weekend. Can't beat the service. I have this place bookmarked.
Gary
6/30/2011
You guys are terrific! I received a personal email from your shipper stating my order had been processed and shipped. He also bumped up the shipping to 3 to 5 day, at no additional cost, and I will recieve the trailer hitch even sooner than expected! I can see you all are serious about customer satisfaction and I am glad I bought through your company. I will recommend business with you to my firends and will certainly be looking to you for all of my camping/trailering needs.
Gordon
6/30/2011
Total hitch install time from putting the car on the hoist until backing it out was about 40 minutes. The hitch fits perfect and about $300.00 less that the local Honda dealer quoted. I also purchased a Softride Hydraulic-Assist Dura Tilting 4 Bike Rack from etrailer at the same time I purchased the hitch. It fits great and works perfect. I highly recommend this combination. The tilt feature gives you easy access to the rear hatch with a full load of bikes. Etrailer customer service is awsome!
Harold
6/30/2011
After cursing the net I found etrailer to have the best ion and prices for the hitch and other parts for my Scion xB. In addition, they upped the shipping time without additional cost. Check them out!
James
6/30/2011
Excellent service and a perfect fit the first time. I would deal with this company again. A+++ transaction.
James
6/30/2011
I don't know how you guys did it, but I ordered yesterday afternoon and it was delivered this afternoon today...
James
6/30/2011
Fantastic service. Very speedy delivery. Will be using you again for any trailer needs.
James W
6/30/2011
I would have to say Etrailer.com has the fastest turn around and shpping times I have seen. I have bought a hitch and some trailer wheels and both were sent out supper fast. I got an email in less than two hours that my items had been shipped!!!! Some of the best prices I can find too!!!
Jefferey
6/30/2011
Very quick shipping, good communication & a great product, A+ all the way!
Jim
6/30/2011
I like etrailer.com! I think I have ordered from you before and will do so again. The rep was very nice to let me know that my item will be to me in a day or two with out having to pay extra shipping charges. She was also very nice! Your price on the item I ordered was great. Every where else I was seeing the item from the same price to double the amount. I will definitely be ordering from you again!
Jody
6/30/2011
Easy shopping experience. Great communication regarding order and shipping. Super prices too.
John
6/30/2011
Excellent communication, super quick shipment, great prices. Will definitely do business with again.
Lawrence
6/30/2011
Yet again another perfect transaction. Ordered multiple items this time and everyone was received expeditiously without issue. Etrailers customer service is one of the best around and their communication from purchase to item received is flawless. I only wish other organizations would follow what Etrailer has mastered...the art of an excellent, expeditious, and worry free transaction. Thank you again for yet another wonderful transaction and yes, I will be back for more. Keep up the good work!
Mark
6/30/2011
Great service, great pricing, fast shipping, video online instructions were great!
Maxwell
6/30/2011
Very easy..and they answered my order immediately..now all I need is the UPS truck.
Michael
6/30/2011
Site is very user friendly very quick shipping and great communications as always
I am a return customer and recommend your store to everybody.
Mitch
6/30/2011
Great service and price would recomend to all and i wil certaintly use u again!
Raymond
6/30/2011
I live out of state from etrailer and I ordered the Thule Doubletrack Platform-style 2 Back Rack one day and the next day it arrived like a Jimmy John delivery. It was easily assembled and my bike fit really nice. Even this old man assembled it and I didn't have to call my grandson on this project. I saved real dollars and made my wife happy. If you need a hitch for a Prius I would highly recommend it. I am sure it would fit on any other car, but I needed it for my Prius. Now I will be making better than the 52.3 miles a gallon when I dont have to fill up my bike except with hot air.
Richard
6/30/2011
The sales staff and shipping could not be better. I ordered on Mon. morning and received the hitch on Wed. Excellent fit and finish.I would recommend etrailer to anyone.
Ronald
6/30/2011
I am really happy with my purchase. I had been looking for a hitch cover for awhile and etrailer had exactly what I wanted. I had tried ordering from another site, but had alittle problem and was unable to get what I ordered. This proccess was so easy.
Valarie
6/30/2011
You guys are awesome! thanks, and just viewed the vid & descriptive you have online for this repair so I will take pix and submit if you promise not to laugh
Wendy
6/30/2011
Great service, very efficient and helpful. I really appreciate the extra effort to expedite shipment.
William
6/30/2011
Thanks for the reply and expedient service. This is my first time doing business w/ etrailer and I am sure it won't be my last.
Brian
6/29/2011
Great service and good prices. Prompt service.
Carl
6/29/2011
I just wanted to say thank-you very much for the excellent customer service! I called yesterday evening in desperate need of a carpod carrier by Friday. I was pleasantly surprised to find the carrier waiting for me on the porch this afternoon. I cant express enough how much my family appreciates the prompt service. We will definately keep this in mind for our future needs and will most certainly pass etrailer.com along to any friends or family. Thanks again! Have a fabulous holiday!
Charle
6/29/2011
We got our bike rack today and it is great. The shipping was fast and arrived right on time. We will be sure to tell all of our friends. Thank You.
Cheri
6/29/2011
Great as always!! I have 4 trailers & 2 campers and when I need something I can always find it on your well run site,plus all the info you need,viedos&FAQ do the trick. I search other sites,but you guys are the best. I wish all sites were as complete and well run as etrailer.com,thanks...
Craig
6/29/2011
Super service a great place to buy from very satisfied.
David
6/29/2011
Very easy site to navigate and the customers service are very good to work out any problems you might have with your order.
Edwin
6/29/2011
The agent was professional, friendly and helpful. AAA
Hsuan-tsung
6/29/2011
Great experience. Items ordered arrived in good condition and on time. Cargo hauler is a quality product, well made and easily assembled.
Jackie
6/29/2011
This was a snap. Took 20 minutes to install hitch and about 30 for wiring harness. Would not have attempted this without vidieo.
Jackie
6/29/2011
All of the items I was looking for were in stock and shipped out the same day.
Great job! Thank you.
James
6/29/2011
I am always impressed by your company's promptness and good products. I wish you guys sold auto parts!
Jon
6/29/2011
Well, within hours of making my order, I received a shipping confirmation email letting me know its on its way. So far, I couldn't be more pleased with my experience with etrailer.com.
Lisette
6/29/2011
Thank you for the prompt service and expedited shipping upgrade. I appreciate it and let my clubs know of ur site/ business.
Rak
6/29/2011
Timely shipping, good instructions, sturdy well built product, excellent fit. All in all a great product at a good price. The UPS delivery may asked me about it because he said he was delivering several boxes with the etrailer name on it.
Thanks!
Randall
6/29/2011
The processing and shipping is very quick. My order shipped out immediately and I was notified every step of the way. Truly awesome.
Reinaldo
6/29/2011
Easy to use. Great shipping. Thanks.
Romano
6/29/2011
Thanks for the FAST service. I'll try to send a photo when I get it on.
Scott
6/29/2011
Ordered new tires from etrailer and used standard shipping, however, out of the blue, your shipping department gave my order special priority and upgraded my shipping to 3-5 business days for free. And sure enough, I got my tires in two days later! This was great customer service. It certainly exceeded all my expectations. Great job!
Stephen
6/29/2011
Just wanted to say that I got everything and you guys ROCK! Thank you!!!
Vincent
6/29/2011
Great Website!! Great Service!! Order shippied early!! This has been a Great Experience!! Nathan has been AWESOME!!
Brian
6/28/2011
I ordered the hitch and bike rack for my 2011 Chevy Traverse. e-trailer upgraded my shipping option at no cost to me and I received my order much quicker than I would have.The equipment was very easy to attach to my car and the bike rack was just as easy.I look forward to many years of towing my bike on the back of my car for years to come!
Dan
6/28/2011
Roll Bar mirror arrived today, looks good & can't wait to get it installed. Thanks to the staff at etrailer.
Daniel
6/28/2011
Extremely fast shipping and fast email response. Thanks! Etrailer.
Dean
6/28/2011
Good web site and shipping.
Herbert
6/28/2011
I tried all the auto parts stores in this area as well as a large trailer builder. None had a dust cover for the hub bearings on my old shop built trailer. You did. Thanks!
Jack
6/28/2011
The service rep was excellent, she was joy to talk to and she went above and beyond to be sure my order was filled and shipped.Thanks !
James
6/28/2011
Thanks for the speedy service!
Ken
6/28/2011
Fantastic service and great parts.
Kevin
6/28/2011
Great service and very fast respond..thank you guys.
Meir
6/28/2011
I highly recommend etrailer.com to everyone i know. Exteremly happy with the shopping, shipping and the on line video of how to install the trailer hitch and wiring was very helpful. Maybe some day all .com shopping will be this Great of an experiance i had at etrialer.
Patrick
6/28/2011
You guys ROCK !
Randall
6/28/2011
After a poor weekend camping trip, where among other things my tongue jack died. I checked the local camping stores and either was told it would take 3 weeks to get the jack, or that they did not make them anymore. I went online and found these guys. I had a two week vacation planned in a week and a half. I asked that they notify me if there was a back order or delay. What I got was a message that the parts shipped, with a shipping upgrade at no cost to me! This company is now on the top of my list!
Richard
6/28/2011
Good service. Order shipped the same day order placed.
Robert
6/28/2011
Standard shipping 5-7days. Ordered Sunday afternoon and it was delivered Tuesday afternoon 2-days. WOW! Love the bike rack.
Robert G
6/28/2011
I loved it! I was very pleasantly surprised with my shopping experience with etrailer.com. Within 5 hours of ordering a roof rack set with locks and a fairing, I received an email saying that not only was my order shipped already, it was upgraded for free to express shipping. So awesome. I will definitely recommend this site to friends. I was hemming and hawing over purchasing from here because I never have before, but Im glad I did.
Ron
6/28/2011
Prices were better than other online auto stores, even with a sale going on. Customer service was great, and they even rushed my order without me asking at NO CHARGE. Great website, wish I needed more trailer stuff so I could give them more business! Will definitely refer them to anyone needing hitches, ball mounts, etc.
Travis
6/28/2011
Excellent service, fast shipping, knowledgable staff. Ordered on Thursday evening - delivered Noon on Tuesday to upstste NY.
William
6/28/2011
The hitch arrived this morning! I am very impressed by your company and its services. I will definitely look up etrailer.com for future towing needs and recommend friends to order from your company.
William
6/28/2011
Excellent customer service!! Your rep did a super job, I'm very impressed.
Al
6/27/2011
Excellent experience with etrailer.com. Excellent sales staff, sent emails throughout the process, extremely fast shipping. I purchased a hitch for my Ford Edge and the videos on how to install the hitch were great. The installation was a breeze. Again, much appreciated for all your assistance!
Andy
6/27/2011
I just ordered today - but so far the customer service has been outstanding! Very responsive and polite. I really appreciate the assistance!
Anthony
6/27/2011
Great service, great product, fast shipping, will buy from again.
Cecil
6/27/2011
Each time I have ordered from e trailer, it has been more than a positive experience, and would recommend you to my friends and familyl
Charles
6/27/2011
Your rep was very pleasant and helpful in taking my order. She had a great professional business like manner about her. She is a great asset to your company. In stock, fair price, free same day shipping. How can you beat that. Great job, Etrailer !!
Charles
6/27/2011
I loved my experience with etrailer.com. A local dealership was trying to get me to pay three times the cost of the hitch I ordered from etrailer. It came in just a few days, fit perfectly, and had everything I needed to install it myself. I am very pleased with my experience at etrailer.com.
Craig
6/27/2011
I think the service & product that I ordered was great, easy to do business with and they kept you updated. Product was shipped the same day I ordered.
Dan
6/27/2011
I called direct and talked with one of your reps who informed me etrailer was having computer problems, and I should try my on line order on Monday. I waited a few hours on Sunday and tried it and it went thru. It was nice to hear a voice rather than a bunch of numbers to keep transferring me, I was informed by another rep that my order has been shipped. Less than 24 hours from the time I placed the order. Hope I'm as lucky installing it by myself. Thanks Guys!
Doc
6/27/2011
etrailer was easy to use and the items shipped the same day. I was very pleased. the website was easy to navigate and the videos were very helpful in determining what itmes would be best for me. Thank you etrailer!
Eric
6/27/2011
I recieved the tires & rims for my boat trailer, on time just as promised. I am happy to say they were better than I had hoped for, the balance was perfect, and they look great. I am recomending you to all of my boating friends. I plan to send a few photos, they just made my trailer. I am proud to pull my boat down the road. Thanks!
Frank
6/27/2011
Everything shipped quickly. The Curt round tube Class II hitch install went as shown on the video clip - easy and straight forward. Very nice fit and finish. I spent more time using a plumbing wire brush cleaning out the bolt holes than doing the install. The wiring harness also installed very easily. Everything just plugged in - no surprises here either. The whole job took maybe 45 minutes. Im very pleased with the results.
George
6/27/2011
Awesome responsiveness and competetive pricing. Shipping was faster than expected, much appreciated!
Gerald
6/27/2011
Hey, low prices, fast service, free 2 day shipping, web site how to videos on all products. You can't go wrong with eTrailer.com
James
6/27/2011
THANKS!! You guys rock. Change nothing and keep up the excellent service.
James
6/27/2011
me part at an awesome price!!! Shipping was quick, too!!!
Jason
6/27/2011
My agent was helpful, and the sale was smooth.
Joel
6/27/2011
Looked everywhere for a trailer wiring harness, couldnt find one. These guys have everything! I will always shop with them for all my trailer needs! Thanks etrailer.com!
Jonathan
6/27/2011
Man talk about fast service, you guys rock! Thanks, other businesses should take note and follow your lead.
Larry
6/27/2011
I placed my order on a Thursday and received it on the following Monday and got exactly what I ordered. I am very pleased with the Service. Keep up the Good work ! I would not hesitate to to order from you in the future if need be.
Leon
6/27/2011
I just wanted to Thank You for fantastic service. I will be sending you photos and info on how well I like the mirrors. Thank You again!
Robert
6/27/2011
FREE and FAST Delivery! Will definitely order from etrailer.com again.
Samantha
6/27/2011
I bought my 2011 Chev. Silverado to tow my travel trailer with. The dealer wanted over $700.00 to install tow package. I found your website and found I could get what I needed for less than $200.00. I installed the hitch and electrical plug in less than an hour with tools I had and was ready to go. I will recomend your website to anyone needing hitches.
Steve
6/27/2011
Very pleased with the hitch and wiring harness I ordered. Everything came...no missing parts. The directions were easy to follow. The best part was it arrived at my house only 2 days after I placed the order, and this was with their free shipping.
Gary
6/26/2011
This is a awesome site,i ordered tires for my trailer,much less than the price of other places i checked.i placed the order on a sunday mornin,when i got home from work,had a e-mail sayin the order had shipped ALREADY,, they said they upgraded my shipping cause they had everything ready,so they went ahead and sent it at no xtra charge ,,,that.s never happened to me before,,,,,,,THANK YOU & BE WELL
Mic
6/26/2011
Lightning fast shipping, great!
Peter
6/26/2011
The order was correct. I was surprised at how fast it was shipped. Thanks a LOT!
Richard
6/26/2011
Thank you, that was fast i will recommend to any one i know.
Roger
6/26/2011
Mirrors fit like a glove over original equipment. Easy installation. Watch video first to help interpret written instructions. Video is excellent.Thank you.
Bonnie
6/25/2011
Ordering was quick and easy, and things arrived on time.
Byron
6/25/2011
Great service, bookmarked site. Thanks!
Dave
6/25/2011
Easy ordering. Product was exactly as described. Shipping was quick! Installation was not as easy as the videos make it seem, but when is it ever? On that note, the videos did make things SO much better with the install. Kudos to you etrailer!
James
6/25/2011
My experience with etrailer has been a good experience not only did I find what I need but the prices r the best in business.
Javier
6/25/2011
I am very happy as to how fast my order arrived and the great quality of the tires and rims, Thank you.
Lyle
6/25/2011
No hassles. All items work exactly as portrayed on website videos. Very satisfied.
Paul
6/25/2011
Everything I have ever ordered from e-trailer since 2009 has been a possitive experience. From knowledgeable sales personell to quick turnaround shipment, I will always go back to these guys for all my traileriing needs. Keep up the good work gang!!!!
Todd
6/25/2011
Very fast turn-around time. Had a hard time finding a hubcap to match my 5th wheel trailer until I found this site. Great picture to help in the process of matching. Thank You for doing what you say you will do and doing it so quickly.
Tom
6/25/2011
You guys are quick. Great!
Alison
6/24/2011
Great product lineup with reasonable prices. Your website is easlity searchable and I like the features to be able to narrow down the products to find what you need. I like the email updates on when order is recieved and shipped with tracking information. It has also been very quick turnaround.Thanks!
Chad
6/24/2011
Great selection and easy to use website. Also, the free upgrade to express is super! Definitely recommend to friends and family.
Christopher
6/24/2011
Etrailer.com was great to deal with. Even though things didn't go as planned, they did everything they could to help me out. They even upgraded my shipping so my package would arrive in time.
Corey
6/24/2011
Excellent phone service placing the order and folow up!
Dave
6/24/2011
etrailer has the most convenient and easy on line ordering that I have experienced.
David
6/24/2011
Great shopping exprience and good ion.Thank you for everything!
Diane
6/24/2011
Another vender had the same trailer lights for a buck and a half less but they wanted three times as much for shipping.
Donald E
6/24/2011
Well great customer service just is so uncommon nowadays that when we get great customer service its worth telling everyone! I placed a small order today with them and thought nothing about my order but within 2 hours I had an email confirming the order with phone numbers and names to contact , not out of the ordinary, but then I ask a question and get an immediate response with shipping info and a person willing to help me with any further issues. They have my recommendation as a great place to do business with and I will in the future.
Duane
6/24/2011
Have ordered from etrailer in the past. As with other orders this one was excellent. Easy to find what I was looking for, very competetive prices and arrived at my house in a few days, with standard shipping. Keep up the great work etrailer staff!!!
Eddy
6/24/2011
Excellent service, your rep was very helpful in my selection. Great experience doing business with Etrailers.
Gary
6/24/2011
Great website, quick shipping, have bought from before with same good experience.
Howard
6/24/2011
Not only did my shipment depart on time, but the method was upgraded for free! Ordered Monday, arrived Friday morning. Not a scratch on the hitch. Will post photos of the install later tonight. Highly recommended. Awesome customer service email confirmations and tracking information along with superior products.
James
6/24/2011
Excellent feedback on the status of the order. Everything went very quick and painless. Shipment arrived in great shape.
Jeff
6/24/2011
Great service and fast shipping!
Jerry
6/24/2011
This has been a excellent experience, the unit with instructions where excellent. I set it up as directed and have found no reason to make any further adj. and I did try and moved them back. the control was sent promtly and was ever thing you said it was. I have have been slowed down do to lower back problems. thank You!
Jim
6/24/2011
I order a hitch and wiring on Sunday afternoon. By early Sunday evening, my order was confirmed and being prepared for shipping. It was shipped out on Monday and was on my front porch by Wednesday. I installed it according to the perfect instructions on Friday. I couldn't ask for much more.
Ken
6/24/2011
Thanks so much for the free upgrade to faster shipping! I'm looking forward to receiving and installing this, and I may be back to buy a corresponding bike rack as well. Thanks!
Kevin
6/24/2011
I was very Happy. Will be back.
Lee
6/24/2011
So easy for my Highlander anyone can do this even a 13 yr old. Saved 50$ doing it myself. basically plug and play.
Liz
6/24/2011
Fast Shipping, and not a bad price, and the Receiver Hitch fit like a glove on my 2011 Prius. Thanks!
Michael
6/24/2011
Thank you for hanging in there with me and your excellent customer service. You helped answer many questions I've had. Have a great weekend!
Michael
6/24/2011
I like the huge selection of products to choose from. I like that I recieved confirmation that my order had shipped within 10 minutes of placing my order. I like that I chose 5-7 day shipping and it was upgraded free of charge to express 3 day shipping. I will be ordering from you guys again. Thanks!
Mike
6/24/2011
Thanks - you guys are great!
Patricia
6/24/2011
Simply put - you guys are good! I called - spoke to a rep who assisted me with a number of questions - he did an excellent job both on the phone and by email.
I ordered online - shipped within a matter of hours. Thanks!
Patrick
6/24/2011
I think this is an exceptional company.I made a mistake ordering the wrong wheel size and you folks bent over backwards to help me.I certainly will order from you againand try to do it right next time.Thanks a bunch!
Phillip
6/24/2011
Received the item quickly & was very easy to put on. The video was very helpful. Thanks!
Robert
6/24/2011
Pleasant buying experience. Very good communication and very fast shipping. I would recommend this vendor to all.
Ronnie
6/24/2011
This was my first time ordering at etrailer and I have to say, I am quite pleased with their service. I ordered a few items to take advantage of the free shipping. Everything arrived on schedule and in perfect condition. All items were well wrapped and were the high quality product I expected. I will definitely be using this site for my future RV needs.
William
6/24/2011
You guys have everything I was looking for & yall make it easy for a layman like me to place orders,thanks guys great job.
Alan
6/23/2011
Wow orderd on internet saturday afternoon,within a couple hours got a conformation of order.another couple hours got conformation of order filled.came in mail monday the same monday after the saturday not a week later.i orderd one from another company and will never do that again took seven days and was a universal one. thank you etrailer i will never go anywere else thank you again!
Andrew
6/23/2011
I have had nothing but very great service from etrailer.com. Thank you.
Bob
6/23/2011
It was faster and easy to buy my trailer hitch ,and the shipping .. Thanks
Carmelo
6/23/2011
I've purchased several items from etrailer over the years. Processing and delivery of my order has always been super fast.
Charles
6/23/2011
The price was very good, watched the insall video, saw just how easy it will be to install, including wireing.
Chris
6/23/2011
I love shopping with etrailer.com. Customer service is top priority to them and I really admire how they communicate back to the customer every step of the purchase order process!! The shipping times are phenomenally fast! I always visit etrailer.com 1st when it comes to trailer parts and cargo needs.
Clint
6/23/2011
Great service, fast shipping.
Cody
6/23/2011
I found the internet very easy to use and no surprises at check out. They had an instructional video on the site that demonstrated all the features of the bike rack. The free shipping for orders over $150 was really free. I received an email within 3 hours letting me know that the order was shipping and a tracking number by the end of the day. Impressive considering that the order was placed after 5:00 PM. I have not received the product yet but have enjoyed using etrailer and would recommend them to everyone.
David
6/23/2011
I ordered my hitch on Monday because of your good reviews. It came in 3 days just as I was told. I will be mounting it tomorrow. and I know where I'm getting my next hitch for my Subaru from. Thanks!
Drew
6/23/2011
I am very pleased with my order. I thought the website was very easy to use and contained a lot of information. I was pleased that the shipping was upgraded from 5to7 to 3to5 days at no cost to me. thank you! BTW the instillation video is a nice touch.
John
6/23/2011
Your rep did a great job. She somehow got the item shipped a day earlier than expected.
John
6/23/2011
Great service and products. Delivered as promised.
Larry
6/23/2011
I talked to a rep and ordered a 7-way trailer emulator by Tekonsha. She was very helpfull, informative and plesent to work with. Hardly an hour has passed and she sent me another e-mail stating the item has been shipped. Now that is what I call service. Outstanding and, Thank you very much. As far as recommending you to others - I have already given some of the folks I work with your website address.
Larry
6/23/2011
Your web site is easy to navigate, prices great compared to retail stores and free shipping or a deal on shipping is always a plus.
Larry
6/23/2011
Your rep helped order a T-One Vehicle Wiring Harness and a Draw-Tite Class III Max Frame Receiver Hitch and everything else needed for a complete job. All parts came very well packed. With a little help from the videos the job went off without a hitch. etrailer.com is a first class company from begining to end.
Mark
6/23/2011
Very good service. Great at providing order status and very prompt shipment.
Phillip
6/23/2011
I am very pleased with the prices, the variety and quality of equipment, the instruction information and the experience of your people. I wouldn't hesitate to purchase from you in the future and recommend you to my friends!
Robert
6/23/2011
Thank you, you have been very helpful in the past, GREAT SERVICE!
Robert
6/23/2011
Thanks, as always, you guys have great service!!
Robert
6/23/2011
This was my second purchase from e-trailer in one week. I bought a hitch last week and was so impressed with the customer service that I decided to order a bike rack as well. Originally, I was going to go to my bike shop but I researched and found that the same rack was $25 less expensive through e-trailer. That doesnt include the FREE shipping and no sales tax. Once again, my order shipped the same day and was expedited so I will have it for the weekend. Great experience.
Ryan
6/23/2011
E trailer has a very good stock of items at a reasonable price. The website is very easy to navigate and information on instalation of items is outstanding.
Thomas
6/23/2011
Wow, great customer service. I actually got to speak to a real knowledgeable person quickly and the parts arrived 2 days ahead of schedule as she mentioned.
The videos were excellent has they helped me decide on the bike rack that would fit kids bikes, and watching the hitch installation video ahead of time, allowed me to get it installed on my Acadia in under 30 minutes. You cant beat the pricing for the quality of parts and accessories.
Thomas
6/23/2011
Excellent and fast service, I would highly recommend!
Vaughn
6/23/2011
I really appreciated this whole process. The selection of brake units was excellent as well as the price. The shipping was fast and the follow up on each step just made a good deal better and the product came packed well and in fine condition. Thank you for an excellent shopping experience.
Blaine
6/22/2011
Would deal with again I really liked the video of the how to install the harness, also fast shipping.
Chris
6/22/2011
Thank you very much! Good news and positive shopping experiences are in short supply nowadays. Once my order arrives, I will certainly leave some feedback about the service and products that I have gotten here.
Daniel
6/22/2011
Very please with the fast service. looking forward to receiving my trailer hitch that I ordered online.
Diane
6/22/2011
Wow, really fast service, imediate response and personal follow up from real people with an email address that does not say Do not reply, automated message. I'm impressed and you have earned a new customer. You Missouri Boys are OK by me. Buddy in West Texas!
Eddie
6/22/2011
So far the experience has been great as order fulfillment has been very timely.
Eric
6/22/2011
Super fast shipping!! Great product! Thanks.
Gene
6/22/2011
You guys rock!
Gregg
6/22/2011
Received the confirmation email of my order within minutes of completing the order. Received the shipping confirmation email within thirty minutes of the order and the hitch was at my house in two days. Amazing and fast service. PS-my customer service rep. was excellent and extremely helpful. Thanks!
John R
6/22/2011
Thank you Etrailer, I received my order today and now I can complete my repairs on my trailer. Regina was excellent in taking my order and very kind and a real down to earth person. I will be ordering from Etrailer in the future and I will tell others. Thanks again.
Ken
6/22/2011
Received my hitch for a Hyundai Sonata and after a once over on the instructions, installed it in less than 10 minutes. Was very easy to install and I had no problems.
Larry
6/22/2011
Was fantastic to talk to a real person, who was knowledgeable, and very courteous. it was fast and easy, and my order is on its way within minutes of placing it. thank you , your the best..
Roger
6/22/2011
The service was great. Item arrived faster than expected and in great shape.
Sean
6/22/2011
Excellent. Less than 12 hours from order placement to shipment. Thanks
to you and your team for being exceptionally efficient!
Vinny
6/22/2011
Finding the right part was easy.. even had a mini clip on how to install witch I will be using when I recieve my order lol
Bolivar
6/21/2011
Very friendly staff and a wide selection of products!
Brian
6/21/2011
Thanks, I appreciate it. I found ya'lls web site very easy to navigate, especially the ability to set multiple filters on the left.
Charles
6/21/2011
Great customer service. I had accidently ordered 2 products that were not compatible over the internet. Customer service caught the error and called me before it was shipped. It was corrected and shipped that day. Thanks!
Chris
6/21/2011
Thank you so much for your quick turnaround! I really appreciate it!
Cynthia
6/21/2011
I have always had good service and quick shipping on anything I have ordered from Etrailer. I have been able to find the right parts that fit my truck or RVs by the easy descriptions listed. Wether it was a hitch or a wheel bearing or anything else. Thanks!
Darell
6/21/2011
You folks are the best, I have ordered from you in the past, and it always (!) a very professional experience.please pass along my comments/thanks to your boss, your bosses boss, the ceo, whomever!
Fred
6/21/2011
Installed trailer hitch on my 1995 Jeep Cherokee Country. Could not have been easier about 1 hour by myself,and the wiring harness less than 20 min!!! This is a great product. I need one for my Chevy Venter also, will buy it from you. Thanks for your help!
Pat
6/21/2011
I can't say enough good things, price and customer service two things that are very important these days but not easy to find. You guys make it look easy !
Philip
6/21/2011
I've been doing business with eTrailer for years. They always have what I need in stock and they have excellent customer service. I really like that they have installation instructions posted so I can review the installation even before I order. This eliminates any surprises when I go to install. Great company and great people.
Robert
6/21/2011
Chevy Traverse-install time for Draw Tite Hitch-less than 20 minutes. Install for wiring kit-less than 15 minutes thanks to the great video etrailer.com created. Cargo carrier seems sturdy and should do the job. Thanks etrailer.com
Scott
6/21/2011
Once again eTrailer has done a fantastic job! Ordered today and shipped today..cant get any better service than that!
David
6/20/2011
The associate that waited on me was very helpful. I was trying to solve two problems related to my trailer connections. One being the fact that I have two sets of lights on my trailer. one working off of a 4 pin flat recepticle and the other off oa a 7 pin. Then I wanted to add a recepticle to run my 12 volt freezer and needed a 12 volt extension cord. All my issues were solved in a very short time and at minimum cost with 1 adapter. Very much apprecdiated.
Don
6/20/2011
Great product Rola cargo rack for my Chevrolet Equinox,,great price,,smooth transaction,,shipped quick,,i liked the side by side product comparison feature on the etrailer web site,,I will be buying a hitch and wireing harness from them for the same vehicle,,buy here,,all good,I give them five out of five stars.
Howard
6/20/2011
The parts were received when you said they would be and have been installed. I'm very happy with the products that I purchased from etrailer.com.
James
6/20/2011
Your rep was very knowledgeable and made my purchase a breeze. Received the hitch today and installed it and wiring harness. Everything works great!!!
Jim
6/20/2011
I have placed several orders with ETrailer and have always received exceptionally fast order processing and shipping. the last order arrived before the tracking was available. Kudoos This was the first time that they did not have the lowest price, and I asked them to match the competition. they not only did, but exceeded the price I requested. If ETrailer carries it, they will be my supplier forever. Great Company to do business with!!!
John
6/20/2011
Thanks,I'll be sure to tell everyone about your service!!
John
6/20/2011
Excellent service was why I went with you guys another time, you're spoiling me!
Thanks again!
Kevin
6/20/2011
I greatly appreciate the time and excellent customer service that I have received from your company!!
Kris
6/20/2011
Thank you, you did everything very well, the hitch and cover is fine. Shipping was very fast, customer service is very timely and friendly. I will definitely use your store for all future needs and will recommend you to all friends and family.
Michael
6/20/2011
Thanks! Impressive follow through. Hope the product is as impressive as the service. Again thanks!!!
Nino
6/20/2011
etrailer is an exceptional company to do business with. All of the representatives are professional, courteous and extremely knowledgeable. They know the products and have never suggest a wrong product to me. We need more companies doing business with the public to emulate the service I have received from etrailer!!!
Richard
6/20/2011
Thanks. You guys rock.
Scott
6/20/2011
Great! I got the Hidden Hitch from you good folks this week and had it installed today. I look forward to getting the rack and loading my recumbent!
Tom
6/20/2011
Thanks for the upgrade and the personal touch to the shopping experience at your website. Looking forward to do business with you again.
Tomasz
6/20/2011
Very fast service and very easy to install just like the video shows.
Dan
6/19/2011
Service was great. Shipped quickly. Order was exactly what I ordered and arrived promptly in good condition.
Dellray
6/19/2011
Thanks to all. You guys had my truck bike bracket shipped the following day after ordered it. It got here that week. I already installed it. Ill be sending you pic by email.... Thanks... You guys are the BOMB...
Ellis
6/19/2011
The product was a perfect fit and the instructions were exceptional.
Randy
6/19/2011
Was an easy install after watching the instructional video. Every step was shown and I had no trial and error moments.
Russell
6/19/2011
So far the service has been extremely fast, I just ordered my receiver extension late Saturday afternoon and it was shipped early Sunday morning, which is truly amazing. Iam really impressed with your company.
Terry
6/19/2011
Without a doubt - One of the best experiences I have ever had with a seller and a product - From order to install completion. FANTASTIC WEBSITE - Easy to navigate, lots of helpful information - especially the videos. Made the install so much easier EXCELLENT COMMUNICATIONS - From order confirmation to tracking,and a hands on email from Martin G. - Thanks - Much appreciated.
SUPER FAST DELIVERY - Ordered on a Monday - Delivered on a Thursday - Installed on Friday. EXCELLENT PRODUCTS - I was impressed with the quality,engineering and detail. The package - CURT hitch, 4-pole hard-wire kit, 4-pole to 7-pole adapter, extended ball mount, ball & pin was installed on my prized Ford LTD Crown Victoria. I installed it by myself, without a helping hand, and once I got all the tools together it did take longer than the estimated 45 minutes - I would double that to 90 minutes. Once I had the rear up on stands, I positioned the hitch under the frame by suspending one end with a hanger wire, then the other end. I snugged the hitch up to the frame with a floor jack and double checked the alignment. From there it was a breeze - Drilled the 4 holes, snaked the bolts into place, and torqued to specs. As a first time customer of ETRAILER, and purchase of a CURT product, I will return. High commendations for both will go out to friends, relatives, and anyone else who'll listen.
Great job ETRAILER - Keep up the good work.
Dan E.
6/18/2011
I must say, I was impressed with the professionalism that your rep had. She was very helpful. She was able to answer all of my questions. It was a pleasure to deal with this company. Keep up the good work!
Darlene
6/18/2011
I was looking for a hitch for my new truck, this company is great. Very fast delivery, was here before I knew it. Great install info on website. Will tell all about them. Thanks.
Don
6/18/2011
I think that the service at etrailer.com is the best. My order was processed within hours of completion. I also recieved comfirmation and a tracking number in my email the same day! Unlike other on line orders that I have placed with other companies where it took a couple of days for my order to be shipped.
Edward
6/18/2011
This email is to congratulate E-trailer on continuously doing a great job. I have placed two orders with your site now, and have been overly satisfied with the experiences. I will inform you that for my second purchase I never shopped any other sites. I simply went straight to your site, found what I needed and confidently paid for it at once. Keep up the good work and you have a customer for life here.
Gerry
6/18/2011
This is very good company for all your trailer parts. I was very satisfied to ne able to get the replacement lights for my boat trailer of which is 18 years old. The pricing/ cost was the best to be found and their website was user friendly. I would and will recommend this company to friends and family. Shipping also was satisfactory and my order was delivered as promised.
James
6/18/2011
Etrailer is a great place to do business. They have competitive prices and they are some of the fastest shippers I have ever seen. Ordered my Hitch Hauler and Cargo Bag on a Wednessday Night and it arrived on Friday of that same week! Awesome!! I will definately do business with them again. Thanks!
Jarod
6/18/2011
Quality products fast shipping!
Jason
6/18/2011
This was a 5 minute install with a 99.9+ improvement over the original lights.
I would recomend these lights to any and everyone.
John E.
6/18/2011
I installed the Valley receiver hitch on a Grand Caravan. The installation took about 40 minutes with two people working on it. It was not hard at all. This is a great hitch and I would recommend it to anyone looking for a receiver hitch. The etrailer folks provided great service and fast shipping.
Larry
6/18/2011
I've been looking for this hitch for my M/H all over here but they can't give me the right one i need...not until i saw your online store and find how easy it is to place an order plus the availability of the merchandise....thanks...
Ligaya
6/18/2011
Another great shopping experience. etrailer.com makes it so easy to research the products they carry, review installation documents/videos and purchase the products. I have a trip coming up in five days and I am confident that with etrailers shipping practices, that I will get my needed product in time. Thanks for another great transaction.
Peter
6/18/2011
The site was very easy to navigate and the prices are fair. I recieved very prompt shipping information about my order. Excellent website!!
Thomas
6/18/2011
Everything was excellent. From the ordering online to the shipping notification. All the items I ordered were in stock. This is exactly why I came back to etrailer.com and will continue to shop here for my truck needs.
David
6/17/2011
Great help with ordering!
Gerald R.
6/17/2011
It was simple and easy shopping with etrailer.
Harold
6/17/2011
Very informative website! Super fast communication regarding my order and great customer service.
Herb
6/17/2011
Excellent service and very fast shipping!
Ivan
6/17/2011
etrailer made it very easy to shop, great products,great comunication and very fast shipping highly recomended and will buy from again.
James
6/17/2011
My shopping experience with etrailer has been phenomenal. I was able to easily review products and ended up ordering a complete package with everything i need to install and use the hitch. Through the process i was updated on my order and shipping status via email with phone and email contacts for questions i may have, and the items arrived in less than 48 hours of my order being placed. Keep up the good work!
Michael
6/17/2011
This was snapp to put in my 2011 GMC pickup FAST SHIPING!
Michael
6/17/2011
I will use your company for all my trailer needs. Your prices are very compeditive and more importantly your customer service is outstanding. My order arrived very quickly and the quality of the product met all my expectations. Thank you for being out there.
Ray
6/17/2011
I was very happy with the product which arrived today. I had nothing but a good experience when I was contacted by the customer service dept. I had ordered two of the same product and was contacted and they cancelled the one order from me at my request making me very happy. I will definitely do bussiness with them again. I am a happy camper.
Robert
6/17/2011
So far my experience has been very good, with immediate communication on availability of the item and now shipping.
Alexander
6/16/2011
Fast shipping on my order was great!! Still working on getting time to finish installation, but so far it is working out great!! Lots of information was provided on the web site to make my decision and installation go smoothly!!
Benjamin
6/16/2011
Great service - received my harness as briefed!!
Bj
6/16/2011
Found what I wanted at a reasonable price and wanted it quick so I paid for 3 day ship and it came in two days at a great price!! The Customer Service staff is A+ they kept me in the loop with all emails of progress from start to finsih of shipment. The tracking method used is fantastic on your site it shows graphics of the U.S.A. and exactly where your package is at on the map and all the time stamps. UPS and FEDEX could use that service!!!! GREAT JOB!!!!
David
6/16/2011
Wow. I paid $8.00 for 3 -5 day shipping and sure enough it was at my front door within 3 days. I really loved the shipping tracker. It was a great experience.
Demetrios
6/16/2011
I have bought from etrailer in the past with nothing but a positive experience, I do not expect anything different this time. Plus I do not have to look up the web site the name is catchy and comes to mind easily.
Ed
6/16/2011
Thanks for the fast shipping on my order bought 2 days ago.
Heber
6/16/2011
Excellent transaction. Fast shipping and great communication.
Jason
6/16/2011
The operator I transacted with was very helpful and professional. I also transacted with another lady and the service was just as good. I won’t hesitate one minute to refer E-trailer.
Jean
6/16/2011
Thanks for upgrading our shipping. Receiver s fit perfect and look good on our jeep. Havent tried the tow bar cover yet, but we know it will look great as well. Great doing business with you.
Mark
6/16/2011
Thanks for upgradding the shipment and I will take pictures before and after and send them to you. I will be telling my friends about this site. It was so easy and being able to find the right hitch, and not have to have some one else put it on was just amazing. I received two quotes from 2 companies where I lived, one was 475.00 and the other was 450.00 I didn’t even bother with the Toyota dealership. My wife is going to be very happy with the amount of money I didn’t spend.
Yee Haw
Michael
6/16/2011
You and your team are awesome at delivering excellent customer service and consumer experience. This is the first time I've done business with etrailer and already cannot say enough about your organization. Thank you for delivering fast responses to email and for understanding our need. In this economy most retail and "etail" stores have made cuts, and customer relations are the first to be compromised....obviously the worst thing to do for sustaining and surviving these hard times. I commend you, and the leadership team for an excellent experience thus far. Already, I know first-hand the quality of your organization and I am grateful. You have a raving fan and I've only been a customer for 4 hours; and obviously have yet to receive the order. Again, great job communicating with the customer and solving issues. I could write a book on your organization and my experience.
Patrick
6/16/2011
I was amazed by the speed of the service. My item was shipped in less than two hours and the shipment was changed to express with no charge. I'll definitely buy here again and will recommend this e-store to all of my friends.
Pembina
6/16/2011
Great customer service and quality of product.
Richard
6/16/2011
Great service, listened to needs, suggested part, watched video, learned with confidence on how to install, delivered when promised, thanks!
Robert
6/16/2011
I had a wonderful experience with etrailer.com. My slaes associate was so funny and knowledgeable about her products. She helped me decide what equipment would be right for my truck after I described what I wanted. She also told me that she would try her best to get it to me by Fathers Day. After checking the tracking, it appears she will be able to fulfill my wish. I highly reccomend this site!
Stephen
6/16/2011
Fast response & shipping. I am very pleased with my purchase.
William
6/16/2011
Very good buying experience. Your rep took the time to make sure I got what I wanted, without trying to upsell me something I didnt need. Packed well, and shipped fast. Good old fashioned Customer service. Thanx!!
Wilson
6/16/2011
Excellent service! My sincerest compliments. I regret it is rare to find a business today that is so focus on customer service.Thank you.
Charles
6/15/2011
Thanks so much for your help....Excellent customer service. I wish more companies would provide such a great experience!
Craig
6/15/2011
I haven't received my order yet, but I only ordered it last night. I must say that I am impressed with the information made available to me to help me in my purchase. I also liked the installation video. Sometime ordering things online is difficult, but my ordering experience on this purchase was straightforward and enjoyable. I am a satisfied customer.
Daniel
6/15/2011
I have made several purchases from eTrailer and am always pleased with the ease of navigating the website, finding exactly what I need and placing my order. Theyve packaged and shipped all of my orders properly and extremely quickly. Keep up the good work and Ill be back for all of my trailer accessory needs in the future. Thanx!
Floyd
6/15/2011
Simple with good products, the tracking is really good!
Glenn
6/15/2011
I received the order on Monday. Assembly of the components was easy and
mounting the roof rack package to the roof of my car was a snap.
Jim
6/15/2011
I think that your company is spending alot of time and effort in ALL THE RIGHT PLACES. Your company is a joy to do business with! The first purchase was a perfect experience. This lead me to a second purchase, which was also perfect. The communication and assistance given by etrailer personnel was greatly appreciated. As far as I am concerned, I will ONLY deal with etrailer for purchases within the scope of their product line. Thank You for doing business right !
Kelly
6/15/2011
Finally found the 6 inch with 1 1/4 shank I needed for my Factory installed Ford Escape Hitch. Works perfect. Easy order, fast service, good communication, no problems.
Kevin
6/15/2011
I got the hitch and wiring harness today and its all installed. Took me about 2 hrs, had to lay on my back to get the job done. Your instructional video and those bolt leaders were the bomb! The job almost as easy as eating a donut. Thank you for getting it to me so fast!
Kevin
6/15/2011
Great Job - Had Part in stock - shipped same day will use again when I need parts Thank You!
Larry
6/15/2011
OUTSTANDING SERVICE!
Lewis
6/15/2011
This is my 6th flawless transaction from Etrailer.com. I orders two trailer tires and they were on my doorstep within 7 business days. Follow-up emails from etrailer were timely and curtious and I would give their overall customer service, prompt delivery, and professionalism...10 stars..Great job! When it come to my Jayco, etrailer is and will remain the place to shop for me.
Mark
6/15/2011
Smooth Transaction, Fast Shipping , Hitch looks good - Thanks!
Nathan
6/15/2011
So far, I cannot say enough good things about your company. Thank you for the prompt shipping and communications.
Patrick
6/15/2011
My goodness, thanks for the prompt service...its a breath of fresh air now a days! This device will be pulling my vintage Airstream Bambi II...I will send photos. Thanks!
Rebecca
6/15/2011
This has to be one of fastest and easiest online order i have done.Iput my order in sunday three days later i have it.oh i forgot and its right.
Roderick
6/15/2011
I am tremendously impressed with the product info, speed of order capture, and customer service experience.
Ryan
6/15/2011
Outstanding customer service and quality regarding the ordering and shipping process. I also like that you attach a demonstration video link with the products you sell and show the consumer exactly how these pieces of equipment work. Keep up with the outstanding service and continue to put yourselves above your competion, and you will reap the rewards (which I am sure your company already has). It's been a pleasure working with etrailer, and I will definitely recommend your company to friends and family (as long as delivery and product functionality is as promised) Thanks again!
Stephen
6/15/2011
Ordered complete brake assemblies for boat trailer they were on my doorstep in 2 days!! These guys have a billion parts to cover ANYTHING you need for ANY trailer app. Great communication and SUPER SERVICE! Oh, did I mention quality parts and really fair pricing? I will never go anywhere else again, and they DO NOT gouge you on shipping like most e-companies do. If you need trailer stuff, dont even bother looking elsewhere, just buy from these people!!!!!!!!!
Thomas
6/15/2011
Your rep @ etrailer was great she explained every step we needed to do to get my order. If I ever need any more parts or accessories I will use etrailer.
Bill
6/14/2011
Excellent service and quality merchandise delivered in a timely manner.
Celena
6/14/2011
Great service fast delivery!
David
6/14/2011
Tow mirrows fit perfectly and service from etrailer was great.
David
6/14/2011
This company is the most operating effecient organization I have done business with. The website is easy to use and the product ships almost before you close out the browser. Great job!
Jeffrey
6/14/2011
Excellent customer service!
Jerome
6/14/2011
The order was here before you can blink an eye , it was awesome,Thanx Guy and Gals!
Marty
6/14/2011
As always, ordered some stuff from Etrailer and it shipped the same day. Not only did it ship the same day the gentlemen at Etrailer upgraded my shipping at no cost. After ordering from Etrailer on several occasions and getting nothing but great service and experiences everythine there is not another dealer that would get my money regardless of price. Thanks again
Nicholas
6/14/2011
Wow! I am very impressed with etrailer.com Finally a company that gets it! They are in the business of selling products, but In my opinion, their customer service seems to be their number one product. The communications received since my order have been great! In this day and age there are so many options we have in where to spend our money to get the products we need, etrailer has figured this out and has implemented customer service standards that will keep me as a customer. They have great pricing and awesome representatives working for them. Thanks
Peter
6/14/2011
Everything went great. Ordered a hitch and wiring from etrailer and save a bunch over getting it from the dealer.
Scott
6/14/2011
Great info and fast shipping, will do all my trailer shopping here.
Steven
6/14/2011
Good service.
Bernard
6/13/2011
They exceed expectations, they speak the language and want to help, thats rare today!
D
6/13/2011
Great communication, fast and FREE shipping. Great estore to do business with!
Ed
6/13/2011
Easy to use website with plenty of info on products.
Erich
6/13/2011
I would like to say that my experience with etrailer.com has been excellent. I was in the process of building a bed for my 2001 ford f-350 and started looking on-line for lights and fenders when i came across etrailer.com. There prices are by far very affordable, i have installed 47 of the 3/4 inch led lights around the truck and they are super bright. I have also installed 6 oval led lights for stop/tail/turn, also installed a set of trailer fenders for the outside dual wheels. will send pics, thank you very much etrailer, i will recommend to everyone i know looking for lights. I have not been able to find anywhere that competes with your prices.
Gregory
6/13/2011
Extremely prompt with order placement and shipping. Competitive prices, overal quite a good experience.
James
6/13/2011
Excellent product with excellent support from a top supplier. I could not be happier with my choice to buy from etrailer. I will be back for future needs.
Kevin
6/13/2011
Easy Shopping, fast shipping, competitive pricing. Repeat customer.
Larry
6/13/2011
Received order really quick within 4 working days. Will install this week and forward pictures.
Marc
6/13/2011
Great products and most importantly easy access to great customer service... Always friendly, knowledgeable and helpful. Thank you!!
Paul
6/13/2011
Very pleased with the customer service. Pricing much better than our local RV store!
Renee
6/13/2011
I was impressed by how quickly my order was procesed and shiped. thanks
Steve
6/13/2011
Order was received in 2 days. Ordered on a Wednesday evening and order was on the front porch by the time I got home from work Friday. This was the free shipping and it was great. Receiver and cargo carrier were mounted on the car in about 45 minutes. The speed of delivery was more than I could have asked for.
Gerald
6/12/2011
etrailer.com was awesome. They shipped my order same day and upgraded the shipping for no charge. If I ever need anything for my car or trailer they will be my first call. Great job guys. You are what customer service is all about.
Greg
6/12/2011
Service was fantastic. Shipping was extremely fast. This is the second hitch that I have gotten from etrailer and I am going to order another one tonight. I looked this hitch up and sent the link to my girlfriend for her to order for her car. Now I need to get one for my car to pull my kayak trailer.
Kit
6/12/2011
As usual etrailer had everything I needed. Fast cheap delivery and my boat trailer is operational again. I recommend this e.store for all your trailer needs!
Michael
6/12/2011
Great shopping experience. Fast, immediate shipping. Great selection and even better prices...best I've found online.
Michael
6/12/2011
Two years ago I purchase new brake drums, backing plates w/brake shoes, magnets and wiring to convert my tandem axle 7000 lb. GVW trailer from non-braking axles to braking axles.After shopping local vendors for the products I found that I could save $120.00 to $150.00 by buying the same products from Etrailer.com. On 6/11/2011 I purchase a 2 hitch & a 1 7/8 trailer ball and saved $20.00 on the products and after shipping was applied I still saved $9.00 by not shopping local vendors. Yes, I am a happy camper!
Owen
6/12/2011
etrailer.com is a great place to do business with. This is my second order, and the guys have kept me updated with every step from receipt of the order to confirmation of the shipped package. Way to go guys!
Yen
6/12/2011
Excellent service and outstanding shipping time. Cant wait to get my parts and start working on my trailer upgrades. Thanks!
Benjamin
6/11/2011
This was soo easy to install. Great products and saved money compared to any other dealer.
Brian
6/11/2011
Excellent inventory easy to order fast shipping I will definlly buy here again.
Carlos
6/11/2011
I ordered on a Saturday morning and it shipped the same day. And the tracking number was real. Nice!
Daniel
6/11/2011
First of all great service to your shipper, I chose the 5-7 delivery for my hitch and cargo carrier, he made a big change to my order and up graded my shipping to the next level which got my product to me earlier than what i had expected, thank you, he made it very convenient for me so that i could install the hitch, and build the cargo carrier over the weekend, it took about hour 50 minutes all went well and was deliverd in good shape thanks E trailer.com will be looking at more of your products soon.
Joe
6/11/2011
I like the way the etrailer website is organized. Pricing is clear, and the personalized email from shipping is great.I would recommend etrailer.com.
Kurt
6/11/2011
Great follow through and quick delivery!
Mike
6/11/2011
Fast delivery! Ordered on line Thursday 1pm Email confirmation immediate, with second email confirming shipped by 5 pm same day! Had items in my mail box 48 hrs later, Saturday 1 pm. Nice job.
Redmond
6/11/2011
Very Happy with your service and knowledge of what I needed. You were 100 right on the slider part for the hitch. The shipping was super fast and with your page so easy to track. Thank you very much!!!! Happy Camper
Robert
6/11/2011
Yesterday I received my Trailer hitch from etrailer along with a wiring kit. Both installed easily and exactly as shown on your web site. I do need to borrow a torque wrench to get the bolts tightened to the proper foot pounds, but that shuld not be a problem. I was impressed with the service and quick delivery of my order and would recommend your company to others.
Charles
6/10/2011
Best ever shopping on line.fast,knowledable and courteous.
Elrod
6/10/2011
Excellent service. Shipping updates by email. Ships fast. Got the item I wanted for a low price.
Jeremy
6/10/2011
Super fast shipping, great product, fantastic communication!! Wouldnt buy from anyone else.
Joseph
6/10/2011
I had to replace a malfunctioning trailer light relay and your rep filled my order quickly and accurately. I got the part in two days, in time to use my boat with functioning trailer lights during my vacation. Thanks!
Mark
6/10/2011
Hi, I recieved my order yesterday and all the keys worked great. I appreciate the personalized service that you all have given on such a small order. (way beyond the call of duty) I will look forward to my next order with you. thank you,(happy customer)
Paul
6/10/2011
Placed an order for the same wiring harness through another company which I had used in the past....part was out of stock, ship date would be a 5 week wait. I have been towing my trailer with no lights waiting for this part only to find out on the 6/6 ship date order would be cancelled ... ordered through etrailer and wow!!!! Shipped the same day, I am amazed and can tow my trailer legal this weekend. Need a hard to find item , like a wiring harness for a Jeep Liberty use etrailer!!!
Brian
6/9/2011
I have been very impressed with the products I have ordered from this site. I am also impressed by the customer service follow-up. The prices and shipping fees are reasonable.......When the need arises I will order from e-trailer again.
Catherine
6/9/2011
By far the best price anywhere online for the product I bought. I will look here again in the future.
Dennis
6/9/2011
I recently ordered a ladder rack for an older model truck and have been extremely happy with your pleasant and helpful assistance and information provided. From the questions that were answered thoroughly and professionally by a young lady in your store to the on-line updates and prompt shipment, you have an outstanding company. I can only expect the same satisfaction when receiving my order. Thank you.
James
6/9/2011
Easiest, most well stocked, quality trailer parts online store that I have used. Will most definently use this site again.
John
6/9/2011
You guys are great!! I love your expedited service!
Judy
6/9/2011
At last, a product that lives up to advertising. Reasonably priced. Very fast shipping. Bolt on installation was easy in 30 minutes. Emailed questions answered with quick courtesy.
Kenneth
6/9/2011
This is definitately a first rate company selling quality merchandise at great prices. There service, communication and shipping place them among the best companies that I have experienced, not only Internet companies but companies in general. I highly recommend you try them if your looking for products of this nature. Great experience!
Michael
6/9/2011
WOW!!! Very quick to respond and ship.
Mike
6/9/2011
Very Satisfied! Quick communication, fast shipping and a great product. The Tekonsha Prodigy installed quickly and works great! Thanks so much.
Phil
6/9/2011
Thank you for having a competent person on the phone. I found your company on the internet. I already had the item number ready for my order. I looked at different sites and found yours the best. Thanks for being so kind to me. God bless you good people.
Phillip
6/9/2011
My experience was very good, the order was filled and shipped promptly. Havent received product yet, so I cant comment on that. Your customer assistance is very good. I have recommended etrailer.com to friends.
Randall
6/9/2011
Expedited shipping same day and free to boot. These guys are on it and so should you if you need trailer towing or cargo parts. Very happy return customer here!
Steven
6/9/2011
I ordered a front hitch for my F350 and it fit like a glove! The hitch was heavy duty and well made. Installation should be done by a pro for no headaches though.
Ted
6/9/2011
Every time I order from etrailer they always keep me updated of almost every move they make. this is one thing that I like about shopping with etrailer. They let me know what is going on and that way I dont have to wonder if they got my order or not.
Teddy
6/9/2011
I ordered a hitch & wiring harness for my 2000 Jeep Cherokee. Both items arrived on time, the instructions were perfect and all hardware was complete. The wiring harness instruction video link on-line at the etrailer.com site was priceless. Thanks to etrailer, very well done, I definitely became a return customer.
William
6/9/2011
Great prices, cheaper shipping. Fast delivery time. Yes, I am Canadian.
Anthony
6/8/2011
Etrailer is the best. No wonder I keep coming back. :)
Artem
6/8/2011
I found a good variety of products. Order placement was easy. Item shipped very quickly.
Barry
6/8/2011
I got my trailer hitch today. GREAT SERVICE!
Bj
6/8/2011
Pretty long until the item shipped. Wished I would have been notified about the delay sooner, but I will make it work. Thanks for your service!
Curt
6/8/2011
Ordered a trailer hitch for our 2011 camry and it arrived today, much earlier than expected and it is now installed on the car. If I ever need anything again I will surely be shopping at this place. Couldn't ask for better service from the time it was ordered until it arrive today.
Dale
6/8/2011
I received my order this afternoon and everything was in order! I do a lot of e-purchases and I've got to rate you folks as the best out there!!!
Dan
6/8/2011
Great website friendly phone service prompt shipping keep up the great job a must for trailer owners.
Denis
6/8/2011
Thank You. You are very nice and follow up with your customer. Will continue to shop more in eTrailer.com
Derek
6/8/2011
The video demos for most products sets this web site far above all others. Furthermore, I shopped around and found that with free shipping your prices were competative. I will continue to use etrailer as my preferred seller of trailer related items.
Jeff
6/8/2011
I am always amazed how fast my orders ship from Etrailer. Plus the immediate notification of when my order shipped and how easy it is to track it. Great customer service.
Jim
6/8/2011
Thanks Guys, The service so far has been top notch! Looking forward to installing and using my new trailer hitch.
John
6/8/2011
The speed of delivery was faster than lighting can deliver. Three days and it was here and that was using free delivery too.
John
6/8/2011
Free shipping great received quickly packed well my dad installed trailer hitch and wiring package on my car fairly easily with written instructions and after watching video specifically for my model vehicle. Haven't gotten to use it yet to pull my jet ski, but sure it will be great! The videos showing installation is the initial reason I was impressed with e-trailer.
Julia
6/8/2011
I really enjoyed buying from you once I talked to a rep and got all my questions answered.She walked me Via web pages to the items I needed and the answers to my questions.Most men I've talked to lately didnt know answers but she sure knows her business. It was a real pleasure to deal with her.She is a asset to etrailer.I will shop here first befor buying any other RV parts as well.
Kenneth
6/8/2011
They had what I wanted, shipped it same day, upgraded shipping at no cost to me! Perfect experience.
Kent
6/8/2011
Found exactlly what I needed and received it within 3 days!
Mark
6/8/2011
I could not be more satisfied, ordered on one day and it was shipped the next day. I thought I would have to wait for weeks to get this item. Instead I got it in three days. I could not be happier with Etrailer.com and will add them to my favorites for future orders.
Michael
6/8/2011
Great organization! Your customer service team does a great job. You have given them the tools they need to make every consumer happy. Your low price pledge, super fast shipping and fast responsible ordering are a breath of fresh air.
Thanks for the exceptional buying experience.
Mike
6/8/2011
Very good company to do business with. Called to check stock, item was in stock. Shipped the same day I placed the order. When I found a lower price they honored their lowest price pledge without any hassles. Definitely will do business with again. Actually I need floor mats and I see that they sell them. Off I go!
Norm
6/8/2011
Thank you for smooth transaction. the parts came in undamaged, with easy installation instructions. good quality too! thank you!
Olga
6/8/2011
Your rep really went out of her way for me. that was what really made the differance. Please say thanks and great job to her. From what I here on the news the Missorri is risky and rising. Wish you all well. thanks again to all!
Peter
6/8/2011
That was great of you to upgrade the shipping. I'm definitely looking forward to installing the hitch and getting it set up for a bike rack just in time for summer. I'll be sure to spread the good word about eTrailer to my friends when they ask about where I got my setup. Thanks!
Philip
6/8/2011
I was very impressed with not only the product shipped two days earlier, but the fact that you took the time to find out you could ship it quicker to me for the same price that would have taken longer. I have already told a fellow RVer about your site.
Randy
6/8/2011
Right part shipped out FAST!
Scott
6/8/2011
Thank you for your speedy delivery on my order....It was impressive! You will be my first choice on ordering anything pertaining to RVs. Thanks again!
Scott
6/8/2011
Thanks for the quick turnaround on the problem, zerk bolt fitting. Have installed and all works as it should. I am impresses with your customer service and the manner in which you resolve customer requests. I will highly recommed your staff and your company to all of my boat and trailering friends and when I need parts. Your company will always be the first I turn to for parts. Thanks again for the excellent service your company and staff provide.
Stanley
6/8/2011
Gentlemen,Last year I ordered the above part and received same in prompt fashion. However, it has taken a year to arrange for the installation. Today I am happy to report that my 23 year-old son, a self-taught “back-yard/hobbyist” auto mechanic, single handedly installed, after reading and watching your video, your hitch assembly # 75560 on our Subaru Outback wagon with a set of jack stands as the only “elevated aid” for access. When I asked if the job would have been easier with a proper “lift” and another set of hands, he commented that all went very smoothly and that only a slight amount of difficulty was encountered when maneuvering the unit into place due to its angles and weight. However he addressed that issue and completed the installation within 90 minutes from start to finish. We are grateful, not only for the ease of ordering and receiving the hitch assembly, but for your most helpful and informative instructions and video. We will definitely recommend your website to others in the future.Thank you again!
William
6/8/2011
So far, Great, service is great, quick and friendly, price was the lowest found plus free shipping. Best deal and service I have found in a long time. Thanks.
Franklin K
6/7/2011
Great communication!
Guy
6/7/2011
Thank you for your great service. The part I ordered, was great and I so appreciate your prompt communication throughout the process.
Kate
6/7/2011
Hope the hitch install will be as fast as it was shipped to me...
Kenneth E
6/7/2011
This purchase is certainly one of the easiset and supportive purchases I've made online. I will definately be checking out other products on etrailer.com in the future. Highly recommend that others do the same!
Kerry
6/7/2011
Very good!
Martin
6/7/2011
Sales people were all over my order quickly!! They even express shipped at no cost to me. I am very pleased with service!!! Will be back when i need more trailer products Thanks!
Michael
6/7/2011
Your service and quick shipping were phenomenal. I am overseas and ordered a bike rack and the service and shipping was great. I had two e-mails about the status of my order in 4 hours and my package showed up at me APO box in 7 days. I don't receive packages my parents send in 7 days. Great, great service and I will recommend you to all my friends. Glad I ordered from etrailer.com!!!
Nathan
6/7/2011
Great Company to do business with. Etrailer keeps you informed and gets the products to you quickly.
Peter J
6/7/2011
Best price , free shipping and arrived sooner than expected..easy to install with hardware provided.. definitely recommend using etrailer to my friends
Ronald
6/7/2011
I ordered a 2 Curt hitch for my Toyota Sienna last week. The rep was very helpful and explained the price match policy. The hitch was shipped the same day. I am very happy with the customer service, speed of shipping and safe arrival of the hitch. I would recommend your website to anyone looking for towing supplies. Thanks.
Steven
6/7/2011
Received shipment much sooner than I expected. No problems at all with ordering or shipment. Installation was very easy...installation video definitely helped. I would definitely suggest etrailer.
William
6/7/2011
Great website. Very helpful and functional. Great prices. Shipped my order quickly, impressed. Great experience so far, well see when I get my order if Im still impressed.
Aaron
6/6/2011
Processed fast. Shipped fast. My product had a video on the eTrailer page that showed how to install, very helpful.
Adam
6/6/2011
Excellent service .Thanks!
Alain
6/6/2011
You people are wonderful. Any one who I have spoken to regarding a hitch that I purchased treated me royally. This is a far cry from other companies that I have dealt with on the internet and on the phone. I have spoken to friends and associates and have praised you highly. I will gladly give you my reference if you would like. Thank you all very much
Bernard
6/6/2011
This is my second order for products from E Trailer. Quick reliable service quality products. This will not be my last order. I placed my order online on a Saturday and it was shipped the same day.
Bobby
6/6/2011
I have made several purchases from e-trailer and have been very pleased with all of them. Their customer service has been great and the shipping is always fast. I am a member of several truck and offroad forums and recommend e-trailer often to others.
Eric
6/6/2011
That was the fastest order and shipment that I have ever experienced. The lady on the phone was very knowlegeable and courteous. Thanks for the good prices and great service. This is a very sincere and positive recommendation of your company to anyone that I know might need one of your products.
Franc
6/6/2011
I have ordered several times from Etrailer in the last year electric brake parts, wheel hubs, brake controlers and now trailer springs and parts to fix my trailer suspension, every time I order anything the orders processed fast and shipped very fast I ordered the suspense parts sunday about noon and I got a email sunday afternoon about 5:30 pm that they were shipped. Thanks for the fast service.
Gary
6/6/2011
I want to thank your company for the quick UPS service in shipping (I love UPS) as I ordered a Hidden Hitch on the Memorial Holiday weekend. I was impressed that I had it delivered to my home by Thursday. Also, I am impressed with how easy it was to install on my vehicle, using existing bolts and fairly close to the 30 minute time frame that was “promised” in the directions. Kudos to you all!
J A
6/6/2011
The website is easy to use. I called a representative to ask a specific question about a wiring harness and the rep was quick, knowledgeable and friendly. I was very impressed with the quick service and the pleasant helpful nature of the rep. E-trailer.com will definitely be the first place I look for when I need anything for my truck. Thanks guys you were great....
James
6/6/2011
I thought it was great.... its exactly what I had ordered, it was shipped when I was told it was going to be shipped and it arrived at destination on the date I was told..... the product was as per my expectation.... cant asked for better than that.... so again, its all good .... thanks
Joseph
6/6/2011
Fast shipping! I orderd my hitch on a Tuesday and I had in installed and was fishing by Friday afternoon! Awesome install video online was very helpfull Piece of cake Thank You! Etrailer.com
Joshua
6/6/2011
A great bunch of folks to do business with. This was my first purchase from eTrailer.com they will be my first choice in any of my trailering needs. Prices are very competitive and the shipping is very fast.
Michael
6/6/2011
Outstanding service!! My order was upgraded to priority shipping at no extra cost. By the way, the original shipping cost was FREE!! Thanks for making my day.
Michael
6/6/2011
excellent service top rated definitely recommend anyone to do business with them even upgraded my shipping!
Monica
6/6/2011
My experience with you folks has been 100 positive. Personel are great and knowledgable. Product and shipping time has been outstanding. Thanks for the good service.
Otto
6/6/2011
Quick service, bets price on the net!
Patrick
6/6/2011
good web site excellent price on 10 Brake drums fast shipping!
Richard
6/6/2011
Whenever I buy from www.etrailer.com, I feel that people do everything to ensure that my shopping experience is very satisfying. When I place an order or if I have questions, they are very quick to respond. And thats what I find important: the customer comes first! To all the team at www.etrailer.com, thank you and keep up the good work!
Richard Jr.
6/6/2011
Shipping was CHEAP compared to other places, Thank You!!!! Also, I placed my order on Sat am and had my parts at my house on Mon and that was with the cheapest shipping option you had. You guys rule, Ill be a repeat customer.
Scott
6/6/2011
Great price, reasonabile shipping and trailer lights arrived as quoted and undamaged. Highly recommend.
Terry
6/6/2011
Thanks I got my wheels/ tires today. It has been good experience with you. Thanks if I need anything I will buy from you. Thanks again have a nice day.
Tom
6/6/2011
OK, so this is a great start to "how to get word-of-mouth advertising"! I was very worried about ship times, especially about whether the order would ship from your facility promptly, as I haven't started to build the trailer and it's got to be on the road by 6/18. THANK YOU!!!
If this sort of thing continues, I'll be ordering again soon....
Whitney
6/6/2011
Fast and easy.
Brian
6/5/2011
Good service and fast shipping to Canada.
David
6/5/2011
I like the way every thing went very good.
Hubert M
6/5/2011
I had a great experience on the phone with the sales rep. They were extremely helpful and knowledgeable. I will be buying another hitch from them for my other vehicle in the near future.
John
6/5/2011
I have bought about 6 or 7 hitches and other things from your company and never one problem . The stuff is always right and alway on time . I can't say enough good about your company . Thanks so much ...
Kathy
6/5/2011
Great customer service. Thanks for super quick delivery.
Kevin
6/5/2011
You guys are fantastic! I ordered my hitch on a Saturday afternoon, and had 3 e-mails within 3 hours confirming the order, that it had been picked, and that it had been shipped - with a free upgrade on priority shipping! I wish all my on-line experiences were this good. Great job!
Mark
6/5/2011
Great Products, great service, fast shipping, great prices. Thanks!
Neal
6/5/2011
The easy add on I have ever try to do.No more find the cutters and the battery light to find the right wire to cut and no more wires rusting from cut wire cause shorting in the light system.Thanks to eTrailler. com for haveing a web page for jeep parts.
Rickey
6/5/2011
I ordered some tube steps for my truck late in the evening and was expecting at least a few days for this large package to arrive. Just a few minutes later, I received two different email messages stating that my order had shipped and that my order had actually been upgraded to get it to me sooner at no cost. I thought this was great and that my order might now arrive a little quicker which is always nice. The most amazing thing is that I was at home for lunch the very next day when the UPS truck pulls into the driveway with my package. This was unbelievable as I could not have driven and picked these up any faster. Thank you very much for the extra effort on this order. I will be telling all of my friends about this experience. Keep up the great work as it is appreciated.
Scott
6/5/2011
My son an ex mechanic installed the hitch and wiring kit on my Buick Enclave and was very impressed how quick and easy everything went. I was very happy through the whole process of ordering shipping and installation.
Steve
6/5/2011
Thanks! You guys are great! I just installed a hitch setup on my Dodge that I ordered from you guys and thanks to the video on your website installation was a breeze! Good company!
Anthony
6/4/2011
Item in stock, very good notifications on status. Product received when promised.
Barry
6/4/2011
Thanks for the communication. Your website is the best! Everything is so well explained.etrailer.com is the absolute best place for trailer equipment... Not only can you get just what you need, you also get incredible customer service and support. Its refreshing to finally find a company that knows what customer service is all about!
Bruce
6/4/2011
We am truly impressed with the extreme level of customer service we are receiving from etrailer.com. This wheel is my first order from etrailer.com, we need it as a spare for a 6x10 ft. used cargo trailer we bought last year that we are converting into a boondocks camping trailer (it came with no spare wheel). We're getting ready to head out for several weeks in the wilds of northern Nevada and thought it foolish to go without a spare wheel so getting the wheel in short order was important to us and etrailer.com really came through for us. We can't thank you enough for the attention you fine folks have given our simple order but I can assure you we still have lots of work to do on the CT conversion and many things we'll be needing to complete the conversion. You can bet that etrailer.com will be the first source we turn to for all of our trailer and towing needs. You folks are FANTASTIC!!! Again, thank you so much for for your incredible customer service. It is truly rare these days. You now have a customer for life as well as one that will recommend etrailer.com to all our friends.
Donald
6/4/2011
I shopped around and found etrailer to have very competative prices and the customer service, fast shipping and the do it yourself videos are awesome. Thanks guys!!
Freddie
6/4/2011
I recently ordered a trailer hitch and a Swagman bike rack on Etrailer.com The web site made the process so easy, and was very informative. The product was on my doorstep in 3 business days. Love etrailer. Will recomend etrailer to family and friends!
Harlan
6/4/2011
Fast, efficient service!
Jim
6/4/2011
I was very happy with the service,speed of shipping,and quality of product I received.It took no time at all to install.Will use Etrailer again.Thank you!
John
6/4/2011
I wasnt sure what to expect when I called. However, within a few minutes I was pleasantly and professionally assistaed with my purchase. The order went smoothly and it was shipped within an hour of my call.
John
6/4/2011
Better value than a retail store. delivered as ordered and as e-trailer promised. A good experience all around. I will be ordering more when needed.
Michael
6/4/2011
Very easy to install, great product. The hardest part was removing the Tail lights on the Hyundai Tuscon. There is one screw at the rear of the tail light that you remove and then push the tail light toward the rear of the car. There is a prong and fork on the car that the tail light lines up with and slides into place when replacing it. If you try to pull the tail light straigt out, you will break it.
Randy
6/4/2011
The trailer hitch was a breeze to install and the aditional video was great. The hitch was delivered quickly and the price was excelent. Thanks!
Rory
6/4/2011
Shipping was fast and easy to track. Installing brake controller was a snap with aid of etrailer video.
Tom
6/4/2011
This product was an exact fit and was easy to install. The price ws $10 less than the same item on another site. The shipping was very fast. I am 100 satisfied.
William
6/4/2011
Very good website and order was received in 5 days. draw tight hitch had perfect fit with the predrilled holes in the frame.
William
6/4/2011
I have dealt with your company for a few years now and I've never had a bad experience. I'm very pleased with all of my purchases and I especially appreciate the email notification that the item has been sent, along with the tracking information. I recommend you to friends all the time.
Blake A.
6/3/2011
Great prices, fast shipping and EXCELLENT service.
Craig
6/3/2011
This is the second order that I have placed, and it has been another great experience! The customer service is excellent, and the product knowledge has been very helpful to me. It is also very nice to get immediate and continual updates regarding the shipping status.I really appreciate doing business with an organization such as this, and I will continue to give you business whenever I can.
Curt
6/3/2011
Great price and super fast delivery. Item arrived as described. Thanks.
Damian
6/3/2011
Very quick shipment and everything fit and worked perfect! Thank You!
Dylan
6/3/2011
Fast response and keeps You informed!
Jerry
6/3/2011
WOW! Thanks for the communication. I received an auto email response, an order processing verification and a notification that the order was shipped. All this information was within 1 1/2 hours of entering the order. Oh did I mentioned they upgraded the shipping at no charge. Thanks again!
John
6/3/2011
Good and fast service very pleased!
Keith
6/3/2011
great price on lights,very fast shipping, ordered parts on mon.5-30 holiday and recieved them on thurs. 6-2. etrailer kept me well informed through email as to the status on my parts.
Kenneth
6/3/2011
Order was shipped within minutes of being placed. Arrived in good order and as promised. Will order from etrailer again without reservation.
Mark
6/3/2011
etrailer was easy to work with, answered my questions, and shipped my item promptly. I would order from them again.
Marlene
6/3/2011
Was very impressed by getting emails from different people at each step of the way. I liked the personnal touch.
Michal
6/3/2011
Ordering from e-trailer was great! I ordered online and recieved my stuff less than a week later with free shipping for what i ordered. They e-mailed me with my confirmation and shipment so i was always in the loop. The web site was great for shopping from. I would definitely recommend them to others.
Mike
6/3/2011
I returned to etrailer.com because of my previous experience with your Customer Service department. I needed to replace a part from a purchase I made 5 years ago, and they were so helpful in satisfying my request. As Arnold says, Ill be back!
Roger
6/3/2011
We have made multiple purchases from etrailer.com and have found that their customer service is outstanding. We have had quick shipping and received professional advise.
Tim
6/3/2011
I could not believe how quick you shiped my order after I placed it. Great job.
William
6/3/2011
Best shopping site bar none. xtra friendly staff. Easy to navigate and the Videos are great , Keep up the work.
William J
6/3/2011
I've shopped with etrailer.com twice now. Both times I've received multiple e-mails from customer service letting me know the status of my order. The customer service is OUTSTANDING and shipping was done in less than 24 hours. The experience was as good as it could possibly be.
Dan
6/2/2011
Easy ordering and fast shipping. Excellent seller....
Donald
6/2/2011
Excellent service Andi has a hight customer orientation service!
Eduardo Montalvo
6/2/2011
THe young lady that helped me, was an outstanding representative of your company. Her customer service skills were great and she was honest and pleasant to talk to. If I receive my goods and they are of the highest quality I will be glad to recommend your company to my friends.
Francis J
6/2/2011
I was extremely pleased with the product selection, pricing and shipping. I ordered standard shipping and received the product 2 days after I ordered it - can't beat that.
Gerald
6/2/2011
Quick shipping, I found the product cheaper elsewhere and per e-trailers low price pledge I was refunded the difference quickly. Great peple to deal with. I highly recommend e-trailer and will be back for any trailer related purchases.
Jeremy
6/2/2011
Very easy to deal with. Fast shipping. Really cant beat using etrailer for my trailer supplies.
Jeremy
6/2/2011
Great pricing, I love the extensive site and easy way to look up stuff.
Jerry
6/2/2011
I was extremely impressed with how quickly this shippped and the communication I received. I would highly recommend this to anyone looking for stuff!
Kristy
6/2/2011
Excellent service, excellent communication and excellent order tracking tools.
Michael
6/2/2011
I got my wiring parts today! I still love you guys!
Paul
6/2/2011
Actually made order on Memorial day weekend and received them on Wednesday. I would have to say that is probably the best online service Ive ever received from anyone.
Phillip
6/2/2011
Thanks for the expedited shipping. Your website is super easy to use and
the tips and explanations help a lot. Keep up the good work.!Regards-
Reagin
6/2/2011
I want to thank you for the extremely fast service. It is 9:53 am in las vegas and I got the part I ordered yesterday about 10 min ago. Again thanks for the great service, OH and the right part also LOL
Richard
6/2/2011
I knew what I was looking for and was able to find and order the parts without problem. I have received an e-mail telling me that the items have been shipped, same day that I ordered them. This is awesome performance that is more than I expected, but very appreciated. Thank you for your great customer service.
Robert
6/2/2011
Excellent service...fast turn around
Todd
6/2/2011
Well, so far, wonderful. I havent received it yet, so Ill be able to tell you more after its installed. But the website, price, and speedy shipment have been impressive.
Thank you!
Wade
6/2/2011
My experience with etrailer.com was exceptional. The product and support were excellent and your rep communicated with me throughout. My hitch shipped the same day the order was received and installation instructions were perfect. I look forward to future shopping with etrailer.com.
Andy
6/1/2011
Excellant customer service. Fairly easy website to navigate.
Audrey
6/1/2011
Excellent experience! Your Rep was very helpful in matching my existing product with the new product and making sure that I was very satisfied. She instantly kept me informed of the status of my order. Nicely done!
Curt
6/1/2011
Just got my T-One Vehicle Wiring Harness with 4 Pole Trailer Connector order today. Was a piece of cake to install, thanks to your website video. The price, including shipping, was less than half the price quoted to me from the local Subaru dealer. Lord knows what the cost would have been if they had installed it for me.
David
6/1/2011
Very friendly and professional staff. The shipping was great and very fast even over a Holiday Weekend. Everything was as promised.Thank you etrailer.com.
David
6/1/2011
Just wanted to drop a note and let you know that my order arrived very quickly and fit my vehicle perfectly. Your website video on wiring installation made the job easy. I had the wiring completed in 30 minutes and everything buttoned back up. Thanks, I will certainly recommend you for anyone looking for towing equipment.
Donald
6/1/2011
an easy website, quick shipping and follow up from the company. doesnt get much better than this. well done!
Douglas
6/1/2011
Thank you and I look forward to the email as much as all of the use the hitch will get. It will get put to use very soon on a camping trip from Washington to Glacier National Park just wanted to share some of what your efforts help people do.
Douglas
6/1/2011
Had a great experance with your rep, she was so helpful and knew her product to the fullest....will buy again.....
Garry
6/1/2011
Wow! Excellent service, prompt delivery and great help from the company. I definitely recommend etrailer.
Gary
6/1/2011
Very good E-experience. Everything went smoothly.
James
6/1/2011
Your customer service was fantastic. We were leaving for a trip and had to have our bike mounts arrive in time, but because the mounts were so heavy it didn't make sense to send them next day. Your rep was great, she put a rush on my order so it would leave the same day to give us the best chance of receiving it on time. We got them the day before our trip and were able to take our bikes! Thanks again, will definitely use etrailer again.
Mark
6/1/2011
Experience has been great. I will upload a picture of the completed installation. Thanks!
Richard
6/1/2011
You guys are the BEST....Thank you so much for making my purchase easy and the free shipping.And your prices are great!!! Thanks Again
Richard
6/1/2011
Thank you.... everything was as I wanted
Richard K.
6/1/2011
Excellent service! Friendly employees and quick delivery.
Steve
6/1/2011
Bought some tail lights it was all wonderfull.
William
6/1/2011
I received the relay today, and works fine. Thanks!
Brian
5/31/2011
I couldn't believe how knowable, accommodating and patient your customer service people were. I was insecure and lacked knowledge when I called, she made it all better. I am confident that the solution she offered will work perfectly, thanks!
E J.
5/31/2011
Great customer service. I was setting up my CR-V as a dinghy. I changed my order one day and added an additional item the next day. My customer service representative was great and even went directly to the shipping area the stop my first shipment and include my additional order. Also, a second order a week later shipped the next day and allowed my order to come just before our holiday trip.
Jay
5/31/2011
The service was excellent, I recieved the lights way sooner than I expected in view of the holidays. The lights work excellent and are very bright. Thanks!
Joe
5/31/2011
Your service is AWESOME! This is the third time I have contacted you about getting my Honda Fit properly connected to my motorhome to tow behind it and each time I have had wonderful customer service.
Kelly
5/31/2011
Great service and fast shipping. I will use and recommend this site to all my friends and family. Thanks!
Kevin
5/31/2011
I ordered two stabilizer jacks in the wee hours of the morning. 2am To my surprise I got an email a few hours later saying they were shipped. Most places make u wait 36-48 hrs before it is shipped!
Lynward
5/31/2011
Hello to my new friends at Etrailer.com I have just completed my second order with you guys. I just wanted to tell you how throughly impressed I am with your prices and service. You beat everybodys price, have free shipping, and have been a dream to work with. I really like the follow up email telling me where the delivery guy put my parts. The email with technical tips on installing my new parts was a nice touch too. In this day and age good service is hard to come by. You guys can give yourselves a pat on the back for me. Your new and loyal customer.
Matt
5/31/2011
It was great, easy to order, fast and friendly service and cheaper than I found anywhere. Thanks for a reat job and keep up the great service.
Michael
5/31/2011
Very impressed with the variety of available parts and very satisfied with the ordering process and how quick I received my order.
Michael
5/31/2011
Installed solo using 2 floor jacks. BIG improvement over the old days of installing a hitch. I found the on-line video installation instructions helpful. Wiring harness under the dash could be shorter. Rear harness could be longer. So far so good.
Nevin
5/31/2011
I really liked your website which contained in depth detail and pictures about each of the products. the live videos were very informative, especially in seeing how the equipment worked. There are many other sites out there and yours was the best! Also the follow up communication regarding order confirmation and shipping dates was a nice customer service touch! I thoroughly enjoyed using your site and will definitely be back.
Ray
5/31/2011
etrailers website was very easy to use and my order received prompt processing. The selection of products is also impressive, with competitive pricing.
Rebecca
5/31/2011
What a super company!
Richard
5/31/2011
Phone support was great...even verified that I have a 2.5 inch reciever. Highly recommend. Thanks!
Robert
5/31/2011
Very smooth transaction! Great web site!!!E trailer has a top rate customer service and very fast shipping! I will always buy all my trailer needs at e trailer! First class operation all the way!
Roger
5/31/2011
The associate was very helpful, she searched for the wiring adapters necessary to get my hitch installed. Helped me save money by informing me that I would not need the adapter for my newer vehicle due to the wiring was in the frame of the truck. She was right I check that next day after making the order. I will most likely order from etrailer.com again.
Scott
5/31/2011
Pleasantly surprised with the variety of inventory, prices,and communication. They had everything I needed and at competitive prices. Cheaper than a well known chain of superstores.
Steve
5/31/2011
Great business to do business with!! Timely email updates. Shipped when said they would. Had everything in stock. Best price I could find. Will do business with them again and you should too.
Wayne
5/31/2011
Selection of trailer components is excellent. I always find what I need, and orders are shipped out very quickly.
Charles D
5/30/2011
Thank you e trailer. Tha 12 volt motor I ordered for my motor home exhaust fan was just great.And I received it so fast. So once again thank you so much.
Danny
5/30/2011
These folks are very professional. And quick delivery. They were able to save me quite a bit of money on my hitch. And expedited my shipping at no extra charge. Customer Service is Great....
Jack
5/30/2011
Great service... the site was very helpful and my order was fill and shipped quickly thanks!
John
5/30/2011
I placed my order on a holiday, within 2 minuties I got an email thanking for my order, and an email address to respond if I had questions. Then got another email within an hour after placing my order saying my order had shipped! I'm so impressed with etrailer - this is the 2nd time I have ordered from them. They always care about their customers! Fast shipping, no surprises in my orders, great prices, and excellent communication! Thank you etrailer and please give your employees a big pat on the back and a hearty Thank You!
Kim
5/30/2011
Excellent customer service, very fast communication and shipping. cant wait to send pix of products!! will definetly recommend to others!
Michael
5/30/2011
My order arrived very quickly and with no damage. Also I had to cancel a duplicate order my fault and the ladies and gentleman of customer service that I spoke with were great.
Paul
5/30/2011
etrailer.com is easy to navigate has excellent descriptions/pics and rapid processing/shipping Even on a holiday weekend. Will definitely check them out for any future trailering-related needs.
Ronald
5/30/2011
Everything about this purchase was as good as you could possibly imagine. I purchased a trailer hitch and wiring harness for a 2006 Honda Pilot. The parts came quicker than I thought they would. They fit perfectly, and the instructions were great. This is a company that I will continue to do business with!
Thomas
5/30/2011
Great customer support! I had purchased a Class I Hitch for my 2009 Honda Fit. I had also purchased a trailer hitch bike rack, but it was a Class II rack. I got an extremely helpful and informative email detailing how these two products would not be compatible. The email also included a link to various alternative products that would be compatible with the hitch. This was a great catch on their part and avoided the need for me to deal with a return! Great company, and I would definitely recommend them!
Chase
5/29/2011
I have ordered trailer parts from Etrailer twice now and the process has been very simple and stress free. The website is easy to use and it was a breeze to find the parts I wanted electric brakes, bearings, races, seals. I especially liked the videos that showed proper installation. Shipping was quick and hassle free. I have placed etrailer.com in my Favorites and I definitely will be back when I need trailer and truck parts. Thanks Etrailer!
Daniel
5/29/2011
Very easy to order and navigate, thanks! And wow - for a holiday wknd, incredibly fast out the door! Youre already shipping today...just mere hours after the order, nicely done.
Jordan
5/29/2011
Fair price, fast delivery, good communication, easy internet interface. Definitely have etrailer bookmarked.
Neil
5/29/2011
Exellent Transaction..... FREE upgraded shipping ... so far so good!
Robert
5/29/2011
Ordered ST205/75R15 radial tires w/white spoked wheel, it took less than 5 days by groundUPS The tires are DOT dated 03/11 impressed with that. Tires are also better qaulity then came on my Cargo trailer, which were Goodyears made in China. I will use etrailer for all my trailer needs.
Ronald
5/29/2011
Excellent price, quick shippingwhat more can you ask?
Bill
5/28/2011
I just wanted to comment on the excellent service I received from this site. I ordered a trailer hitch, wiring, ball mount, and ball for my 2010 GMC Terrain. The order was shipped very quickly and I had it within a few days.
Brett D
5/28/2011
Faster service than expected, reasonable prices, and wide selection of parts. Ordered 3 tires/wheels and a light controller. Easy to find what was needed
Ian
5/28/2011
I don't know how you did it. I ordered the trailer hitch in the evening with standard 5-7 day delivery. And, believe it or not, the product showed up on my doorstep the next day. What a delightful surprise.
James
5/28/2011
Very fast and confirmation and shipping. great service!my order arrived quicker than expected and when i had trouble understanding the hookup procedure the tech guy, called me back within 24 hrs and had me up and running. i will be doing business with yall again. thank you.
Jerry
5/28/2011
Immediate and efficient service!
Jim
5/28/2011
I was so pleased with this site and how they kept me updated on my order. My purchase arrived well in advance. I am a very busy person and the service here at eTrailer is wonderful...that makes all the difference to me.
Karen
5/28/2011
I called to order a part for my trailer, the rep was very friendly and eager to help. My order was taken very quickly and i received a e-mail to verify my order and give me a tracking number. I look forward to using this company again as the need arises. You can tell how a company operates by its employees attitude toward the customer and yours was impressive. Thanks i will call again.
Kenneth
5/28/2011
Fast transaction... good fit... quick shipping, which got me in trouble with the wife... hey I wasnt going to let the hitch sit around in the box.. thanks for high quality service...
Nathan
5/28/2011
The purchase could not have been easier and the shipping was as fast as anything i have ordered. two days and it was here, sound advice and quality products.
Thomas
5/28/2011
Excellent Customer Service!! Quickly shipped product to meet a personal deadline. The softride tailgate cover is a huge hit and works perfectly. Installs in minutes.
Bruce
5/27/2011
Just wanted to let you know I was so impressed by your service and easy to use web site that I just put an ad on our local craigs list. We had tried getting a hitch locally and were told over $300 plus installation if they could fnd one. That was over a week ago. They never got back to us. My dad used to install hitches for an installation company. People used to get their hitches installed at other businesses and then bring them to him to fix their mess. He told me what to look for and in a web search, I found your web site. Sure glad I did. Hopefully you will get some orders from the listing. I'll run it a couple of times in the next few weeks. Thanks so much for the great service. Can't wait till the hitch comes.
Forever your customer.
Chris
5/27/2011
Accurate description-right part-quick delivery-fair price.five star service
Clint
5/27/2011
Thanks and I am impressed with your follow-up and good service. Ordered at 3 pm and got the hitch by 3 pm the next day. It went on fairly easy and just in time for the holiday week-end. Thanks!
Dan
5/27/2011
Easy online ordering, fast return confirmation of order placed and when order shipped along with easy tracking of shipment. Order arrived just as expected and on target with tracking time. Will continue to use etrailer.com. A++ service
Keith
5/27/2011
This was my second experience buying from etrailer.com. Just as good as the first.I used the site to research the hitch I needed and watched the installation video before deciding. A straightforward ordering experience was followed by prompt shipping, several email notifications and delivery. Installed in about 20 mins.Thanks!
Mark
5/27/2011
Good parts at a great price shipped for free. What more could a guy want. The videos are pretty well done too.
Martin
5/27/2011
Excellent customer service. I could not be happier. Through the whole ordering process, I received email confirmations of my order being accepted, processed, and shipped. As if that was not enough, the day my order arrived, I also received another email to confirm that it did indeed arrive. Shipping was fast, and right on schedule. I would definitely deal with E-trailer again!
Nathan
5/27/2011
Very responsive and good products!
Phil
5/27/2011
My order was received, processed, and shipped all in the same day! Etrailer even gave my shipment a priority upgrade at no additional charge. Everything arrived as ordered to my door in less than 48 hours! Thank you Etrailer, I intend to post further reviews/comments with pics after installation.
Ron
5/27/2011
Ordered on monday nite received on thursday was 1 day quicker than expected great job!
Thomas
5/27/2011
This is a great site, they ship fast and free if your order is a certain amount! and the descriptions and videos really help you get what you need. For the DIYer this site is perfect for hitch options and wiring information. Perhaps the best feature is the product manuals and instructions you can view for the items before you even purchase them.
Bilal
5/26/2011
I ordered 2 products late Monday afternoon..The parts shipped that day and I had both the next day...The amazing thing about this was I pd ground shipping not overnight !! I was extremely pleased with the service as well as the products...I will be recommending this site to my friends..
Charles
5/26/2011
You guys have an excellent web site and people to help you out.I would recommend your company to all my friends.your good priced and speedy delivery.easy navigation through your web site,to find parts you need .Thank you and you will getting more business from me.
Chris
5/26/2011
Great customer service, great delivery timing. Product was ordered at 5 p.m. and shipped same day still. Impressive. Only issue I had was a manufacturer issue with keys being bent inside the box with the locks I ordered. Not an etrailer.com issue.
Clair
5/26/2011
Great site, the installation videos are great!
Craig
5/26/2011
A great web site. Gives you all the detailed information that you need to make a decision. The videos showing installation of the bike racks to the vehicles was very helpful. The service was great. My order was shipped within 1 hour of my placing the order.
James
5/26/2011
Wow, nice product and support. I watched your video on line and the installation was simple. Without the video, it would have been a job that Id have to bring to a garage. Thanks for saving me $$$! I will definitely do business with you again!
Jason
5/26/2011
Great communication after I placed the order. I received an email telling me that the items were in stock and they would be shipping within 24-48 hrs. Then later that day received another email that the items shipped. Sometime little things like this go along way when you are sending your money to an unknown online retailer. I will definetly use again.
John
5/26/2011
I just wanted to thank you for the excellent service and prompt delivery of my recent purchase. The hitch was ordered on 5-17 and it was delivered on 5-20...you can not asked for better than that! My husband installed it on Saturday and everything went smoothly. Thanks again!
Linda
5/26/2011
Great prices and great service! I would definitely recommend you to friends.
Line
5/26/2011
Excellent service. I will be ordering again.
Lorne
5/26/2011
You people are serious about customer service. I am impressed and have you bookmarked for future purchases. Thank you.
Michael
5/26/2011
They made the choices very simple to make. I shopped around earlier and the hitch I ordered was 286.00 locally. Their prices here are fantastic will be recommending to anyone and everyone I know.
Nathaniel
5/26/2011
Thank you so much for the fast shipping on the part for my boat trailer, i will definetely use you guys again if i need anything, thanks again
Richard
5/26/2011
Etrailer had exactly what I was looking for. I had called many local RV outfits in town and none of them stocked this part.Website is easy to navigate and search. Customer Service response is prompt and courteous. Click, click, DONE. Just the way Internet transactions should be!
Ryan
5/26/2011
How about some fast shipping. Order on Sunday afternoon, and the hitch and parts show up Wensday afternoon. Man thats speed. Everything in good condition. So far I am a very happy camper!
Danny
5/25/2011
SUPER communication and customer service. Would not hesitate to order form etrailer.com again and will DEFINITELY recommend the site to friends. Thanks for a great experience!
Dawn
5/25/2011
I just received my hitch receiver and it arrived in excellent shape with all installation hardware. The time from order to receipt was great.
Don
5/25/2011
Parts arrived on time at a good price.
Donn
5/25/2011
I received the product quickly and after installation it worked as intended. Very clear instruction and the included tester helped very much. A great experience.
Doug
5/25/2011
The customer service person was very helpful.
Gary
5/25/2011
Thanks,I have always appreciated your fast shipping and service at eTrailer. I
bought a new truck. I pull a Gooseneck trailer and cannot afford go a day
without being able to pull it. I am taking delivery of the new truck Saturday, putting the new hitch on Sunday, and working Monday.You have always pretty much been the cheapest on price. There are very few that ship stuff out as fast as you. Thanks again!
George
5/25/2011
I just got my package today in my mail box. Looks perfect. My Thanks go out to everyone at your facility that made this happen.
James
5/25/2011
Hey people, I only had dealings with one of your employees. Soall I can say is: If all of your employees are like the rep I spoke with, You have to have a Ist Class+***** operation. It makes me glad that I chose etrailer from the many I found while browsing the internet. Thank you for being the professional,help-ful person that you are. Terrible about the tornadoes ripping up your beautiful state. I hope that all of you and your loved ones were spared from natures destructive forces..
Phil
5/25/2011
I wasn't actually going to spend the money to buy the e-trailer wiring harness and just do it as cheap as possible but after looking at all th different types of harnesses and all the other connections and never mind most of the prices were very close to e-trailers price I went with the t-bar set up for a jeep liberty it plugged right in and took me almost ten minutes to complete the job just a no brainer saved me at least an hour and I think I spent 5 extra dollars for the e-trailer set up easily worth getting.
Ryan
5/25/2011
eTrailer is an amazing web site. They provide better information: more details, more photos, and videos. There is no competition when it comes to customer service with eTrailer. The entire shoping experience is one of a kind, in this extremely digital age. Aces. Kudos to the entire team.
Thomas
5/25/2011
Excellent transaction. Prompt courteous service.
Thomas
5/25/2011
This is the second time that I have ordered from e-trailer and I am impressed with the courteous service that I have received and the speed with which I have received my order.
Wayne
5/25/2011
Love the quick service, and email updates from customer service! Ordered a hitch earlier this month - and was so pleased with the turnaround 2 days to my door - with free shipping - Im back this morning to order a carrier. Just got an email update thats because I'm a return customer - they've expedited my shipping and the carrier is leaving the warehouse today ... couldnt be happier! Thanks for the great service, fair pricing, and quick turnaround once again!
Brant
5/24/2011
I bought a trailer hitch for my 2010 Jeep Compass last year from etrailer. It was great...easy to install and instructions were easy to follow. I saved over $150 by Buying from etrailer and installing it myself...thats about half price. Last month I bought a bike rack that works with the hitch. I received both items quickly and the prices were great.
Cary
5/24/2011
Great experience. Can't beat the competitive pricing and fast shipping. Very helpful online product instructions.
Jan
5/24/2011
Fantastic service! I will definitely use etrailer for my RV or towing needs. You were recommended by Roadmaster Inc. since they did not have the part in stock.
Kelly
5/24/2011
Awesome turn around. I ordered it late in the afternoon and they got it out the same day. It was boxed professionally too. I really like to product too. Thanks Etrailer. I highly recommend them and Vally hitches.
Mark
5/24/2011
etrailers customer service ROCKS! Lets see..found the part I needed easily. Watched the install video and decided to save myself a ton of $ after watching it thank you, ordered it, got the customary confirmation email seconds later, then this is where they just did more than anyone else. Customer service contacted me an hour later to say they got my order and sent it over to the shipping dept for processing in about 48 hrs a nice touch telling me that someone was taking care of me and about an hour after that, Customer service contacted me again and said they were shipping my product tonite plus they upgraded my shipping to faster delivery at no cost. Awesome! Every customer service dept should take classes from these guys.
Mark
5/24/2011
This is the second time i've ordered from etrailer my first order was shipped fast, I was given updates every step of the way, was packaged very well, and my order was correct. Even though they probably have the best price, it's time people start buying based more so on customer service rather than price only, and these guys have great customer service, i'll continue shopping here for my trailer stuff. thank you
Martin
5/24/2011
What a great website. It had suggestions for my vehicle type which made it much easier to choose the appropriate products. Your prices are amazing and the videos are very graffic in their descriptions for installations. I am overly impressed and look forward to working with you in the future. I will highly suggest your business to my friends and family!! Thank you again and may God continue to bless your business!
Michelle
5/24/2011
Within minutes of the order I received a confirmation email telling me it had shipped. you guys are the only ones with these harnesses at these prices. the dealer wanted 110 for something similar not to mention the labor charges. I am very impressed with your site, how-videos, and other useful tools. thanks again!
Miguel
5/24/2011
Great website. Great service.
Todd
5/24/2011
Service was nice and friendly order taken promptly and follow up was excellent Thanks for your fast and friendly service.
Wayne
5/24/2011
Thanks. I appreciate the quick response on getting it out the door and upgrading the shipping. You guys rock!
Bradley
5/23/2011
etrailer is awesome. shipping was faster than i expected and the hitch and wiring harness took about an hour buy my self. and i used a wrench and did not have to take down the exhaust hanger is was real easy.
Bryan
5/23/2011
Always have had great experience.Took care of both trucks for towing my boat.CSRs always gave options and were polite.
Eric
5/23/2011
I have only the kindest words about etrailer. They are service oriented, first of all. They offer a wide variety of trailer related items, and often have the best price as well. They ship quickly, even when you order ground delivery. I recommend them regularly to friends and family.
Frank
5/23/2011
I Was extremly impressed with the web site,it was easy to find what i was looking for, I will use etrailer again,this is my second order from them.
Gene
5/23/2011
Super fast service and great products! What more could one ask for? This is the second hitch I have bought here....and I will buy another if the need arises.
Greggory
5/23/2011
Easy to use online order system. Shipment arrived quickly and included all parts. Installation instructions were easy to follow. Am happy!
Jon
5/23/2011
I've been trying to find running lights for our racecar trailer for 3 years now. This has been the only site to EVER have exactly what I needed. Thanks a bunch guys.
Kristopher
5/23/2011
Excellent service, by far the best site for hitches and towing. Best prices on the net.
Michael
5/23/2011
Fantastic website and the person on the phone was great. Answered all my silly questions!
Michael
5/23/2011
Have always had great prices and great service from etrailer!
Michael
5/23/2011
Again...sooner than expected and easy to install.
Robert
5/23/2011
The hitch is very sturdy and was easy to install. very fast shipping!
Robert
5/23/2011
Excellent service on my order and best prices I found on the internet. Delivery was very very timely. Will deal again if needed Much thanks!
Ron
5/23/2011
Wow, that's great. I am so pleased that I chose your company!!
Thomas
5/23/2011
I have been looking for a simple product like this for my truck for over a year. After seeing your installation video, I was blown away at how easy it is to install. All I can say is WOW!!! Thanks for being so prompt at filling my order.
Torie
5/23/2011
Great Service, very impressed.Mounted up no problem. Good Job and great follow up with you parts folks!
Adrian
5/22/2011
Purchased Curt Hitch for 2011 Subaru Forester, great price, quality product, etrailer is great to deal with. Entire job took only 40 minutes to complete. When mounting hitch I removed both mufflers, only took about 10 minutes total, gave me all the room needed to modify mounting holes.
Dale
5/22/2011
My order was received and I was contacted in timely fashion. The service seems great thus far.
David
5/22/2011
The website was easy to use and my order came very fast. Was an overall good purchase experience. Thanks!
Lance
5/22/2011
Everything about this was order was great. Next time I order trailer parts THIS IS THE PLACE.
Lewis
5/22/2011
You guys are the best. Love your website. Love your prices. Love your customer service. Hope that never changes. Sometimes companies get too big and quit caring. I have purchased from you several times before and once had to return some trailer hubs and brakes. I didn't get an argument. Your website is very easy to navigate. I comparison shopped for a week and lost count of the number of websites I visited to try and find these tire. I kept coming back to etrailer.Keep it up.
Michael
5/22/2011
Wow! You guys and gals ROCK!
Scott
5/22/2011
Outstanding, easy installation and it fits like a glove. fast and prompt service I highly recommend.
Charles
5/21/2011
Excellent service, very happy with the product.
Chris
5/21/2011
It was very good. The rep knew what she was selling & helped with all the parts I needed. Will order from etrailer again. Thanks!
Daniel
5/21/2011
Amazing fast service and the personal attention to the order status was remarkable. You have set the standard and made a life long customer here.
Donald
5/21/2011
I was very, very happy with every aspect of my experience. Your rep was great on the phones, verifying the answers to my questions, and making recomendations. The product arrived earlier than expected and bolted right into place with no issues. I am a very happy customer and will continue to use etrailer for any needs I have going forward.
Gene
5/21/2011
The sales person was helpful and courteous, listened to what I needed and explained my options. I'll be using your services again. Thank you for the help.
Joe
5/21/2011
This company provided me with the best products and service I've experienced in years. Not only were the items I ordered on time, in great shape, and ready to use, the companys video instructions made it very easy to install. The trailer hitch and wiring harness also had written instructions that supplemented the how-to video. The hitch I ordered for my 1999 Jeep Wrangler fit perfectly, and I am now ready for a summer of camping fun. Many thanks to etrailer.com for making this a very positive purchase.
Perry
5/21/2011
What a deal. I saved about $100 by buying from Etrailer.com. I like to buy local and support my area, but $100 is major. The shipping was the same day and the communication from the company was much appreciated. I would recommend Etrailer.com to anyone who needs trailer and towing products.
Robert
5/21/2011
Thank you for your prompt service and the expressed shipping. I look forward to painting and installing my new fenders next week.
Steven
5/21/2011
Great Service...great products.
Todd
5/21/2011
Everything was delivered promptly. Installation was pretty easy just needed a few more tools. Wiring harness was simple to install. Overall a great product at a great price. I would recommend etrailer.com to anyone!
William
5/21/2011
Good company. Representatives are helpful and efficient.
Brian
5/20/2011
Great website very informative great vidoes on how to install and great prices. Thanks!!!!!
Brian
5/20/2011
I like the easy to use part search. The video on instalation. The continued e-mail comunication on shipping.
David
5/20/2011
Very happy with etrailer, Online and when I had to phone, great customer service!!
David
5/20/2011
Good value for the money. Looks easy to install!
Don
5/20/2011
Placing my order for 3 jacks was EASY! Received them in Texas 4 days after ordering and would gladly do it again in the future. Would recommend etrailer to anyone!
Herb
5/20/2011
So far it has been great. Easy to order with good far prices. Also my order has already shipped so the order filled fast and It wasn't on back order. Thanks!
John
5/20/2011
I placed an order that was over $150 and got free shipping. the next day i saw something else at a great price so I called to see if I could have it added to the order to avoid shipping charges. They took care of the change and I received both items in 3 days. Great customer service and fast shipping!!
Michael
5/20/2011
This is my second purchase from etrailer, I am extremely happy with the customer service. Fast shipping and very well organized. I would and will recommend this company to a friend.
Robert
5/20/2011
Great, Great, Great! What can I say...your prices are unbeatable - I am ordering from Canada. You customer service is unbelievable...the follow-up and details provided are unlike anything I have ever experienced before.Thanks for the tremendous service...I will definitely be recommending to all our friends and family in the camping community! Thank-you!
Roy
5/20/2011
Young lady was very helpful!
Steve C
5/20/2011
The parcel a hitch mount from e.Trailer.com arrived as promised. The online Detail Tracking of Shipment worked perfectly. The Hitch Mount was also smoothly mounted do-it-yourself as per Youtube video completed in 45 minutes!!!
Alexander Kw
5/19/2011
Everything went very good!
Brian
5/19/2011
Item was as described and shipped EXTREMELY fast! Could not be happier, will do business again!!
Brian
5/19/2011
I think etrailer is great!!
Dan
5/19/2011
Installation went quickly and easily. Online directions very helpful. Both trailer hitch and wiring installation took less than 1 hour total.
James
5/19/2011
The hitch was a tight fit, but it went right into place. I had trouble with the four bolts into the frame. The holes were dirty and rust, but I used a tap to clean them out. 12mm x 1.75 pitch Once the hole were clean, the bolts went right in.
The hitch was installed on a Chevy Equinox. It looks great, and the videos on your website were a great help.
James
5/19/2011
I place a order late Saturday evening, it shipped on Monday and I was installing it on thursday thanks to the easy to understand how to videos. etrailer sent me a link so I could track my parts progress daily, inexpensive quality product and outstanding customer service will have have my return business!
Kc
5/19/2011
I was very happy with the products that I purchased and I was shocked at how quickly I received the very heavy parts that I ordered. I will definetely order more stuff from E-Trailer.
Keith
5/19/2011
Thank you for your corespondence. You work in a very concientous company. I received am e-mail from one of your co-workers telling me that my hitch cover would not fit on the end of my hitch. I told her to send me the appropriate sized cover with my order. I appreciate your heads-up and attention to detail. I will tell my friends and associates that you guys do really good work!
Paul A
5/19/2011
Good prices, inexpensive shipping and items arrived quickly!
Terrell
5/19/2011
Prices were great and shipping was quick. I will buy from etrailer again.
Tim
5/19/2011
I have used etrailer.com four times over the past six months and have been very pleased with each experience. The shipping has always been prompt and the communication about my order has consistently been excellent.
Jeremy
5/18/2011
My order was processed and recieved a an expidited manner.
John
5/18/2011
Your web site is excellent and shipping was fast even faster than I had hoped for. Product was exactly as described. Would recomend shopping with you to anyone.
Richard
5/18/2011
Fast shipping and good customer service.
Stanley
5/18/2011
I am a return customer. I keep coming back for the great prices and fantastic service.
Terry
5/18/2011
Great lights for my trailers guide posts.
Tim
5/18/2011
Great products on top of great service - whats not to like! I've never had a bad experience with you all.
Charles
5/17/2011
I had a great experience with etrailer. Your rep was real nice to deal with.I had changed my order a couple times but she helped in a professinal way. Bless her.
David
5/17/2011
Great customer service! Very quick to ship and helpful with any questions I have had.
Jessica
5/17/2011
I was very pleased with how quickly this order was processed. It arrived a day earlier than estimated and I felt the price for my item was very good after comparing several vendors.
Sandra
5/17/2011
Great Buy!! Great Delivery to Canada.
Brandon
5/16/2011
I am thrilled !!! See I went with your firm instead of another site...You know why ? Because your page for the F150 had actual pictures of the front mounted receiver
installed on the F150 !!!!
David
5/16/2011
I appreciate the emails involving order status and getting the item shipped out quickly. Thanks!
Donald
5/16/2011
Very fast shipping.
Douglas
5/16/2011
Great Customer Service.
Harriet
5/16/2011
Very few modern companies get it when it comes to cultivating customer relationships in the age of impersonal transactions. Zappos gets it, and a few others come to mind. My recent experiences with etrailer.com prove that they get it too. My first order shipped within hours, and when there was an expected delay in the second, they shipped what was ready and did not charge extra for the split shipping. Moreover, I had two different telephone conversations, and each time the representative took personal interest in making sure everything went as smoothly as possible no offshore fulfillment nonsense these people seemed to really care that I was happy. As God as my witness, I will never undertake a trailer rebuild again theres not enough Advil in the world!, but this one will be completed thanks to the help, selection, prices, and outstanding service from etrailer.com.
Joseph
5/16/2011
Shipping was super fast. Parts I received where exactly as they were described and installation videos are a great help.
Michael
5/16/2011
Ordered a T-One trailer wiring harness for my 2010 Dodge Journey. I live in Canada and felt more comfortable using their toll free number. The operator was very nice and advised they had the item in stock in their Canadian warehouse. This made shipping easier no customs and cheaper. Ordered on a Monday and arrived on Wednesday. Harness fit factory connectors easily and on line video was found to be helpful before installing. Will recommend. Thanks.
Paul
5/16/2011
etrailer.com is so easy to order from. Shipped my items quickly! Will buy from again when I need more things.
Preston
5/16/2011
I love it. Every time I shop at Etrailer online I'm able to find what Im looking for. It's so simple to shop here.. I'll be back...
Ronald
5/16/2011
I always appreciate excellent customer service! Well done!
Sharon
5/16/2011
GREAT site...repeat customer for 5-6 yrs. Everything is 5 stars !!
Tom
5/16/2011
Placed my order at 10:30 Friday night. Received order in the mail Monday. Great service.
Wayne
5/16/2011
As always fast service!
William
5/16/2011
My experiance with your rep was a very pleasent and very informative. As a woman I need much help and she had all the answers I needed to order the product that I need ,SHE is a five star rated person.GREAT JOB!THANKS!
Adela M
5/15/2011
Excellent service Excellent plus communication. Service and communications is what gets repeat customers like myself. The only way you could get better would be to give the products away......Thank you!
Daniel
5/15/2011
Excellent web site and installation aids. Great service and follow up so far.
Leonard
5/15/2011
This is the second time I've ordered from etrailer.com. Both times, best price, perfect product for what I needed, and delivered very quickly. Highly recommended!
Michael
5/15/2011
I received the shipment as you advertised. Application was great as the installation for the harness and the hitch were installed in under 90 minutes. AWESOME!!!!! Thanks for the great service and products!
Richard
5/15/2011
All that I needed was a small part, but etrailer had it at a good price, shipped it quickly, and delivered it on time. What more can you ask for?
Roland B
5/15/2011
My item shipped the very next day. I couldn't ask for any better customer service.
Scott
5/15/2011
Excellent service My order was shipped the same day I placed it Sun afternoon, and they upgraded it from standard to express shipping at no additional charge.I am impressed with etrailer.com, and will definitely be back.
Timothy
5/15/2011
Shopping was easy. Haven't received item yet, thought it was a good price. I shopped around on the internet and thought it was a fair price for what I purchased.
Billy
5/14/2011
Great selection, good prices, fast service!
Dereck
5/14/2011
Very fast, and convenient service. communications are excellent, and nothing is left in question.
Jeffrey
5/14/2011
Placed my order on Saturday, May 14th at 5:44am Central Standard Time and it was in the mail at 11:14am Central Time. That is what I call SUPER CUSTOMER SERVICE. Best price I could find locally or on the internet. Entered
etrailer.com on my contact list for future purchases. Not very many retailers are that fast at shipping orders - especially on a Saturday. Thank you very much.
Wayne
5/14/2011
Great product. Order was shipped quickly. I will order from etrailer again.
Alan
5/13/2011
THANK YOU: I ordered Tuesday afternoon the 10th of MAY AND TODAY THE 13TH IT WAS IN THE MAIL BOX. GOOD SERVICE. The product was right and in good condition, good price and on the boat trailer now. Thanks again.
Bob
5/13/2011
I really wish I would have discovered eTrailer sooner. Great site and prices. I will never have to go to the competitiors again.
Bradley
5/13/2011
Thanks for your awesome service today - cannot wait to use the cargo carrier for camping later this month.
Chris
5/13/2011
Excellent to work with. Went way out of their way to help us.
Clinton B
5/13/2011
Found very quickly what I needed, shipped within 2 days. I will use etrailer.com next time I look for RV supplies.
David
5/13/2011
Grill came today, double boxed and in perfect condition!!! thank-you for taking care of this for me, i will remember that. thanks again!
Doug
5/13/2011
and password, etc. which I probably lose track of anyway by the next time I need to shop.
Earl
5/13/2011
I believe your company is the best in every respect, from cataloging, to instructions, to emails, and prompt shipping. I am completely satisfied. Thank you.
Edward
5/13/2011
Great online shopping experience! My question was answered very quickly, and with more information than I expected, and shipping was super quick! Will definitely be back! Thanks so much!
Jennifer
5/13/2011
I was very pleased with how fast everything shipped! I ordered on Saturday morning and by mid afternoon I had an email saying it was shipping already! Then I received it on Wednesday morning by UPS! I will be an ongoing customer for a long time especially with service like this and the prices are awesome too! Thanks again!
Jonathan
5/13/2011
Video of installation very helpful. would not of purchase the items if it was not for the videos in your website. Can't wait to recieve items and install them myself. so far very happy
Marcos
5/13/2011
As advertised. Arrived in three days, was easy to install, and works very well. Major plus is that it can be moved from vehicle to vehicle in minutes.
Mark
5/13/2011
You have a vary to gether web sight. I had no problem finding what i wanted and compleating my order and your foollowthrough is exelent.
.thank you.
Mike
5/13/2011
The zoomable photos were great, showing all angles. The price was outstanding and the installation videos were terrific. Getting the product out the door was very fast: I ordered it at 11pm last night and I woke up this morning to an email saying the product had already been shipped. Outstanding!
Nick
5/13/2011
Great service and information flow. Emails at every stage of the transaction. Thank you!
Nigel
5/13/2011
The price are the best on the internet and the shipping is at a great price. I do like how you can track your shipment progress.
Patrick L
5/13/2011
Your rep was very helpfull and a delight to work with. thanks for everything!
Rick
5/13/2011
This was my first experience with etrailer and I am very impressed. The product was in stock, shipped the next day, and the customer service communications was way above average.
Robert
5/13/2011
Well, I see that this outfit is pretty much highly efficient. Their phone manner is most pleasant, and apparently they go out of their way to accommodate the customers request. or maybe they dont go out of their way, and this is normal for them In any case, I am very pleased with my two business dealings with them and will surely continue this trend for any R.V. needs in my future.
Ron
5/13/2011
Very helpful on the phone, had just what I needed and super fast shipping!
William
5/13/2011
Super fast shipping. Repeat shopper.
Brent
5/12/2011
Service was great, you r rep helped me find what i needed. 36 hrs at it was at my door.
Cliff
5/12/2011
Easy to install my item. Great people to talk with. Very helpful if you need any advise.
Douglas
5/12/2011
I had never heard of etrailer before I looked it up online, you have everything anybody could ever want for a trailer. The person I talked to was very nice & respectful & buisness like. It was a pleasure to talk to her.
Fred
5/12/2011
What great service from etrailer you made it easy to make the right decision for my vehicle. Your response to my question were thorough.
Jim
5/12/2011
I just want to say that I was amazed and appreciative of the way you kept me informed on the status of my order. I made me feel secure that I ordered from a reputable company.
Ken
5/12/2011
This was great. I got the Hitch, wiring Harness, and Transmission cooler. Ordered everything on Tuesday Evening and received it on Friday. Installed everything on Saturday afternoon. Delivery was quick and complete. The installation videos made it simple to install. Thanks etrailer!
Charles
5/11/2011
This was awesome! You guys shipping out my order same day! Not only is this much cheaper than anyone else I saw but I actually got exactly what I was looking for. Thanks again!!!!
Christopher
5/11/2011
Perfect fit for my Trailmate trailer AND because its flexible, I wont lose any license plates by breaking them off on steep approach driveways.
David
5/11/2011
Thank you :) You are great people to do business with.
Eric
5/11/2011
So far the buying experance was easy and informative. Don't sell and hide. they give enough info and phone help to help anyone. The box just arrived and its all there, the job looks like a breese.
John
5/11/2011
Received the item in less than a week. Very easy installation, and a quality product. Thanks.
Jonathan
5/11/2011
Great experience from beginning to end. I appreciate the order status emails. I'm also impressed they include a name a phone number. Order was processed quickly. I'll be back.
Kent
5/11/2011
Good quality products, fast/easy order processing, decent prices. Whats not to like!
Robert
5/11/2011
I would like to thank etrailer.com for a very positive online shopping experince. The ordering was easy, the discription of the items and how to install them was spot on, and the follow up on the order and shipping info was great!
Thanks again!
Stephen
5/11/2011
Flawless transaction. Your rep. was extremely helpful via the phone. I had it all set to order one line but had a question about accesories and shipping. She confirmed compatibility of accessories and that all items were in stock. I recieved everything the next day. Base plate and wiring parts...thanks!
Terrence
5/11/2011
Great service! I was updated via email when the order was shipped, with tracking info., and was notified when the shipment was delivered. The product looks great and quality workmanship.
Terry
5/11/2011
Great service!
Andrea
5/10/2011
Outstanding. Delivered when promised great product and installed in less than 1 hour. Looks great.
Bruce A.
5/10/2011
Web site was pretty easy to navigate and find what I was looking for. Items arrived very quickly after placing my order.
Bryan
5/10/2011
etrailer.com is an awesome company. They kept me in the know as my shipment was a brand new product and was late on its early shipments. The Swagman G2 bike rack is SUPER-SWEET, and holds my new 29er on tight! Pictures are on the way. Worth the wait and etrailer.com is 2nd to none on customer information and service!! BTW- Im not an employee, just a satisfied customer... Special thanks to everyone for keeping me posted!
David
5/10/2011
Made a tough job easy,shopping for tow wiring is not fun but you guys made it nice and easy.I love the install videos what a great tool to have,makes an intimidating job so much easier for the do it yourselfers out there.Much appreciated!
Doug
5/10/2011
I put this site on my favorites list. Ordering was simple and painless. I was kept informed of my order status all during the process. The merchandise arrived in unbelievably good time. Shipping was free. What more could you ask for?
Joseph
5/10/2011
Prompt service. Order shipped within 36hrs, shipping info updated regularly. Package was packed nicely and arrived intact. Great Service! Thanks
Justin
5/10/2011
The fenders that I received were the perfect fit for my trailer. They arrived a day earlier than was forecast. Thanks for a great website and overall experience!
Mark
5/10/2011
Your rep was very helpful she stopped me from ordering the wrong hitch, so far so great, can't wait to install my hitch. ETRAILER ROCKS!!!!!
Milena
5/10/2011
Great product, great customer support, fast shipping. Thanks!
Robert
5/10/2011
Great product super fast delivery easy installation on my Honda Fit! You are awesome! Thanks! I immediately connected my bicycle rack and I am off and biking!
Susan
5/10/2011
The best shopping experience ever! I found the hitch ball I wanted on line and called the toll free number to place my order. Almost immediately talked to a live person. She was very proffessional and polite. They had the odd hitch ball, with a one inch lift, I needed in stock. I placed the order at 12:56 PM. At 2:11 Pm same day I got an e-mail informing me they had the item and it would ship within 24 to 48 hours.At 3:53, again, the same day, I was e-mailed that it had been shipped and provided me with tracking info. I am impressed! And will certainly do more business with etrailer. Thank you!
Charles
5/9/2011
So far it has been a completely painless experience.......
David A
5/9/2011
Awesome! Finding the correct trailer wiring harness for my 2001 Jeep Cherokee on etrailer.com was a piece of cake. Ordering online went smoothly. They confirmed my order immediately, and included a link to an instructional video re: how to install the wiring harness. I am sort of mechanically challenged, so was suspicious that the instructions looked too easy. I was wrong. Installation was exactly as they video instructed. The wiring harness fit everything perfectly, and it works! Thanks etrailer.com. You guys rock!
Gary
5/9/2011
eTrailer is Great! First time buying and will do business again. Super fast service. Thanks!
Jamie
5/9/2011
Easy to order, prompt reply, fast shipping.
John
5/9/2011
It is very easy to order. This is my second hitch from Etrailer. I have had friends order hitches from here as well. I have installed 3 hitches from Etrailer and they have had very good instructions and have all installed very easily.
Jon
5/9/2011
You guys are sure fast. I ordered over the week end and now it is Monday and my order has been shipped. Thanks e trailer.
Larry A
5/9/2011
Received the package and installed as covered both in directions and video. What a great way to save $250.00 with the cost by a Honda dealership to install. It was a snap, even for someone not as mechanically oriented as others. Thanks for a fine product and great instructions.
Rick
5/9/2011
Awesome service, placed my original order via their web-site, after I process i discovered I needed additional items, called customer service, and they were very happy to make my change order. Will do future business with them for sure.
Robert
5/9/2011
ETrailer was very helpful in helping determine the items I needed. I especially liked the how to video on proper removal of old, and intsallation of all of the trailer bearing parts and proper lubrication. Thanks!
Ron
5/9/2011
Have use you twice and everything was great both times!
Steven
5/9/2011
I have not even received the product and I am impressed. I ordered the trailer hitch on a Sunday night and within an hour I had confirmation that my order was received and a shipping confirmation number with a pickup scheduled for Monday morning. Its great to see a company taking customer service to the highest level.
Thomas
5/9/2011
Good selection of products, fast service, and a very good catalog of help videos and instructions.
James
5/8/2011
Your Rep was a great help in the order process. She had the hitch direct shipped. I recieved it in 3 days. The product was in #1 condition upon arrival. This hitch was a good value for the money. I would order again without hesitation. I would recommend this company. Thanks!
James
5/8/2011
I ordered a trailer brake controller along with cable at 4:00 PM on Sunday. The sales associate, told me that it would be shipped in a very timely manner. At 9:49 PM Sunday I received an e-mail that the items had shipped. This is what I call a timely manner, in fact it is super service and Id gladly purchase from them again.
Michael
5/8/2011
Came quickly and bolted on in less than 30 minutes. Perfect fit.
Richard
5/8/2011
This is a great company to buy from. Very competitive prices, FAST shipment and always great communication. Thanks again!
Robert H.
5/8/2011
I just bought a trailer and found out my truck was not factory wired for towing. Auto supply stores did not have what I needed. I found etrailer by web search and found your site. You have what I need at a great price. I think your awsome. Thanks!
Eric
5/7/2011
Excellent. I like a lot the picture on how to install the hitch. Gives me confidence in buying the article. I enjoy a lot in doing things by myself.
Josue
5/7/2011
Ordered trailer hitch and bike rack on Monday, received on Friday, extremely fast, thanks. I've already recommended etrailer to a couple of friends.
Ken
5/7/2011
I have not installed the trailer light wiring as of yet but the how-to video was very helpful in deciding to choose etrailer for my purchase. Very good communcation and fast shipping. Thanks for a good product a a good price!
Rickey
5/7/2011
I received my order Wednesday and already have it installed. Great product. Thanks!
Dan
5/6/2011
Your service was quick and efficient, and the hitch fit perfectly. Only took ten minutes to install, and that was longer than it could have taken. Thank you!
David
5/6/2011
I was very pleased with the craftsmanship an quality of the hitch. After I purchased the hitch online I was sent an email that had a link on it that I could click an it would show me were my hitch was an when I would receive the hitch.
Dustin
5/6/2011
This company is the best. The staff are exceptional and the web information and installation instructions are superb. Ordered a trailer hitch and received the item from 1500 miles away in less than 48 hours without any shipping or handling charges. I could not have obtained the product locally in that length of time.
The quality of the merchandise was high and the cost was less than I would have paid locally.
Edward
5/6/2011
Ordered a class lll hitch for a Honda Element. Ordered on a Wednesday it arrived the following Tuesday. It fit perfect and took about 30 minutes to install. The instructions were excellent.
Frank
5/6/2011
No hassle quick service product was shipped very fast the way i like to do business highly recommend.
Harry
5/6/2011
So far this place has been awesome! Communication is great and turned the shipping around right away. Will be coming back for all my Thule needs for sure.
Marcia
5/6/2011
Thanks for all your help. Great Service!!
Owen
5/6/2011
I thought that the website was very easy to navigate and the prices were better than anything I can find locally.
Robert
5/6/2011
Excellent customer service. The phone person had the perfect suggestion to solve my problem and had professional information.
Woody
5/6/2011
Excellent service. Great product, installed in minutes and works great. Thank you!
Jeff
5/5/2011
WOW what can i say everyone should demand this kind of good service from all business. thank you again!
Paul
5/5/2011
I am very impressed with your process, the follow up and the personal interaction.
Good work.
Phil
5/5/2011
Got my order shipped the next day and was just as advertised.
Richard
5/5/2011
Was quick and easy to get parts from this dealer. I hope to do more business with them.
Richard
5/5/2011
Excellent service - fast, efficient, price is right, products are excellent. What more can you ask?
Roland
5/5/2011
E trailer had just what i was looking for. I had looked on other sites before i found Etrailer.The parts i needed were fairly easy to find on their site. The price was great and the shipping time was almost immediate. Thanks Etrailer.
Albert
5/4/2011
I wanted to say that I had a great experience doing business with you. The hitch I purchased was an exact fit and easy to install. The wiring also was very easy to install and worked perfectly. I really appreciated the online video for instructions. I will promote your business to anybody looking for a trailer hitch and wiring.
Eric
5/4/2011
Site was ez to navigate and search. Found what I needed quickly and price was better than at our local Tractor Supply even after shipping charges. Its been 3 business days, if it comes tomorrow, good deal! I've already told others of this site. Thanks!
Kirk
5/4/2011
I was very happy with the product and the price, also it was shipped to me in very good time. In all I would say my experience was very good. Thank You!
Peter
5/4/2011
Excellent Service!
Ralph
5/4/2011
Your rep walked me through my order from the day it was placed until the day it shipped. E-trailer has done a great job in providing the best of service. I would recommend etrailer to anyone. Im completely satisfied.
Richard
5/4/2011
There are never any disappointments when shopping with etrailer. Both product quality and delivery are professional all the way, every time. Thanks again... I'll be back
Ronald
5/4/2011
I had to order a new suspension for my boat trailer. I want everyone to know that you will not find a cheaper place to find the parts you need to fix any trailer. The service was great and I would recommend etrailer to everyone.
William
5/4/2011
Great web site. Easy order process. Fast Shipping.
Darrel
5/3/2011
Thank you everyone. It is all way a pleasure doing business with eTrailer. Thanks for great service and support.
Emory
5/3/2011
very efficient service. well brand products.Your rep was very friendly.
Floyd
5/3/2011
I own several Trailers and e-trailer is a God Send, they stock just about anything you could need to keep your trailers on the road or upgraded to whatever level you can imagine. If you own a trailer, you need to shop at e-trailer, parts, delivery time &selection all deserve AAA ratings.
Gary
5/3/2011
Up to this point I am very impressed with the customer service. I was very pleased with the many ways that are available to get instructions on installing your products. I will definately recommend you to my friends.
Gary
5/3/2011
Great product, Great price, the free delivery was great. I was able to pull down the install pdf before the hitch arrived making the install even easier.
Gregory
5/3/2011
Your Rep did a great job ensuring that I odered the correct part. They wasted no time shipping.Thanks!
Martin
5/3/2011
Wow, what fast service. It was a pleasure doing business with such a
friendly person.
Matt
5/3/2011
Very good, right parts, fast shiping!
Orval
5/3/2011
It was great doing business with you, you were very helpful with the product from start to finish. keep up the great work.
Sharon
5/3/2011
I really appreciated all the communication. I recieved an email that you got my order, shipped my order, and the delivery information. I will definatel use etrailer.com again. Thank You!!!
Sonja
5/3/2011
I received my order in a timely manor and am very pleased with my purchase! I am looking forward to being able to pull my trayler again. Cant believe all the followup I got from you guys. Thank You.
William
5/3/2011
Very professional and right on time. Fast service.
Dwayne
5/2/2011
Shopping was effortless. provided item I needed for a very fair price. shipped item within 24hours of placing order.
Gregory
5/2/2011
Hey - check it out. I am only buying this harness because you took the time to post a video of what to look for and how to install. I was absolutley clueless and needed this help. The dealership insisted they needed a 2HR project costing over $250........ yet I insisted this should only take 30 min tops and less than $60. Your video was magic-THANK YOU!
James
5/2/2011
easy to find the exact part, mine was a two day delivery thru regular mail simple simple.
Jim
5/2/2011
Friendly service, knowledgeable and fast shipping of in stock items. This is my second order and will order again in the future.
John
5/2/2011
Worked perfectly and only took about 20 minute to install. Thanks.
Kevin
5/2/2011
Thanks for the personalized follow up. So far this is the first time I've used etrailer and am impressed.
Mark
5/2/2011
Recieved my order today, Great service, fast delivery ordering from Toronto Canada.
Moses
5/2/2011
Excellent attention to service. Very responsive. I have a competitor 2 blocks from my house and get faster service from etrailer.com.
Rick
5/2/2011
Timely shipping , nice fit, good price, and simple directions for installation.
Robert
5/2/2011
I love your website and fast service. Keep up the good work.
Ron
5/2/2011
Absolutely fantastic. Fair price, fast delivery. Item was as described and less expensive than other sites I tried. Thanks!
Russell
5/2/2011
Shipping to Canada was unbelievably fast and cheap, price for light was awesome. All and all a great experience....great job guys!!!!!
Tim
5/2/2011
Great website, nice to be able to click on the product and scan on the product to view the details closely.
Todd
5/2/2011
I was totally satisfied with the service I received from etrailer. Not only did they confirm my order. They tracked the shimpment all the way to my front door. They did not just give me a tracking number they tracked it for me each step of the way. I really only ordered about $ 99.00 worth of merchandise but they treated the transaction like it was worth much much more. They valued my business and you could tell. Try getting that kind of service sometime when you go in to a retail store near where you live. Good Luck! I wont even go into the bad level of service I had at my somewhat local RV retailer. Thanks etrailer, I will shop with you again.
David
5/1/2011
Excellant service,fast shipping and a great product.
Evaristo
5/1/2011
I spoke with a rep that was pleasant, professional and efficient . I like the video you share as to install the hitch onto a Volvo XC90.
Joseph E
5/1/2011
Everything went very well. easy to use web site.
Lee
5/1/2011
Wiring Harness Ford Fusion Received very fast shipping and came with good instructions. Didnt take long to have everything working and ready to tow boat fishing.
Robert W.
5/1/2011
Excellent Service! The hitch arrived in a few days, ws easy to install. Everything I was expecting. My father and I are both etrailer shoppers from now on. Thanks!
John
4/30/2011
I don't remember when I have spoken to someone who was as helpful and patient with us as she walked us through the process of determining just what we needed in the way of a hitch and accessories to tow our new trailer. It was a great experience working with etrailer people. I actually called 2 times prior to actually ordering with multiple questions. Each time I spoke to women who were incredibly knowledgeable and helpful. They didn't make me or my husband feel like our questions were stupid which some of the questions were. I haven't received our hitch yet. It was just ordered yesterday but if the installation goes anywhere near as smoothly as the ordering process we will soon be Happy Campers. Thanks for a great experience.
Nancy
4/30/2011
Dear E-Trailer: Very satisfied with my new trailer hitch and the follow up by you guys to make sure all is well with the order. The video instructions for installation were perfect. I hope the wiring goes as well. Also great response for exchanging wire harness for the correct one via UPS. Good system.
PS: Stopped in Wentzville in 2005, Nice town.
Patrick
4/30/2011
Outstanding customer service!
Paul
4/30/2011
I just received my Prodigy P2 controller. I am amazed how fast the installation was on my Ford f150. The instructions is exactly as stated. It took me approxiametly 5 minutes for the installation. The instructions and the CD that came with the P2 are excellent. I will recommend this Prodigy P2 to friends and others.
Pierre
4/30/2011
I had an excellent buying experience with etrailer.com. The item T-One Vehicle Wiring Harness with 4 Pole Trailer Connector was exactly what I needed as opposed to what was being sold on another site. The shipping was fair and very quick and their email updates were nice. I don't like being left in the dark about when and if my purchase has been shipped. No problem with etrailer. Thanks!
Dominick
4/29/2011
This was my first experience with eTrailer.com. I would definitely recommend them to anyone and everyone. They have a very professional staff, that notified me immediately when part of my order was delayed. I do a lot of online shopping and this is by far one of the better experiences that I have had!
E Michael
4/29/2011
Awesome!...thanks george!...cs at etrailer rocks!
Elliott
4/29/2011
I just wanted to say thanks for turning me into a one-day mechanic. I just installed my trailer wiring system in my 01 Pathfinder. I bought the product from you and watched your video on how to install it and it couldnt have been any easier. Thanks again. New customer.
Eric
4/29/2011
Just wanted to thank you for the Tracking info that you supply. It is top notch - very impressive. Looks like my product will arrive today. Thank you.
Jim
4/29/2011
Super fast shipping, easy to navigate website. If hitch fits a good as the service, A++++s all around!
John
4/29/2011
All my transactions with etrailer have been great! I have ordered many items from them over the past several years and their pricing and shipping has been fantastic.
John A.
4/29/2011
I've recently placed 2 orders. When I called in to check on the order status, I spoke to 2 very pleasant and knowledgable people. They quickly gathered the order details, explained them clearly and answered all of my questions. My orders arrived as explained. Bravo!
Kevin
4/29/2011
As my experience has been in the past, wonderful! Above and beyond when it comes to level of customer service.
Mark
4/29/2011
Great hitch took me 35 min to install ,only thing that would have made easy to install is if i had a lift.would recommend to anyone!
Michael
4/29/2011
Have installed many hitches- Im a certified mechanic by trade for the past 30 years. Etrailer is by far the easy way to get it done! From ordering,to ease of installation, there is no better way to go !
Michael
4/29/2011
I received exactly was i ordered and the price was great,you can't beat the price.the order was received when they said it would.
Randy
4/29/2011
The trailer hitch arrived today...I put it on in about 45 minutes..guess that shows I am not a Pro..Fit like a glove and the instructions were easy to follow.
Robert L
4/29/2011
I did have a great experience. I ordered by phone and found the person I spoke to was very informative and knowledgeable and helpful. I will order again from etrailer. Thank you all very much.
Tim
4/29/2011
Excellent experience so far! Prompt, thorough, good communications. Have made several recommendations to friends.
Don
4/28/2011
Wow! quick order with no hassles!
James D
4/28/2011
Very fast shipping! The Tekonsha P-3 Proportional works great for the short time I have had it! Explanation of installation was very helpful!
Mark
4/28/2011
Your rep was very professional she was so personable and helpful. She needs a lot of praise. Please thank her for me. Thanks again.
Michael
4/28/2011
Great service!
Ricky
4/28/2011
Best and fastest shipping I ever had. Great product.
Robert
4/28/2011
You guys are great!! I called with a question and your rep knew the answer right away. The prices are great and Im looking forward to getting my wiring kit. Thank you!!
Shalin
4/28/2011
I've ordered lots of stuff from other companies in the past but I've never seen items shipped the same day that Ive ordered them like here at etrailer.com. Great service!
Tom
4/28/2011
Product and instructions were exactly as described, I am not a mechanic or Handy Man , just a regular Joe who is ok at following and paying attention to instructions , I am Mechanically inclined and know My way around tools.
Wally
4/28/2011
Super fast shipping on trailer wiring, and worked like a dream
William
4/28/2011
It's the second time that I order trailer parts from etrailer and you are, in my opinion one of the best company to work with on the Internet. Customer service staff is friendly and very helpful, they follow up by e-mail and the products are well packaged, quickly shipped and received as ordered. The little videos that you post on Youtube are a real plus too.Please, don't change a thing.
Yvon
4/28/2011
Fast friendly service and good information about their products
Butch
4/27/2011
This is the third time I have bought from Etrailer.com and I honestly think that the service and support just keeps getting better with every order and call. I am very happy with the quality products, and lighting fast shipments. Hopefully, I am done buying towing equipment, but if I am not, I know where I will be getting from. Thanks Etrailer.com for the great service, and products.
Calvin
4/27/2011
Just wanted to thank you for a great product. I installed my hitch with in 15mins and it looks great. The electrical plugged directly into the factory style 7-way that I also purchased. A+ rating from me.
Carson
4/27/2011
Excellent people to do business with.
Dennis
4/27/2011
My experience with etrailer was very positive. The rep I dealt with was not only pleasant and courteous, but she was also knowledgeable and very helpful. They are customer oriented and responsive. I'd gladly do busines with them again.
Gary
4/27/2011
I found the website easy to navigate and pricing was very competitive when it came to matching and beating competitors prices, no problem! Then, when it came offering help with questions on parts I needed, customer service was great! I will intend on returning often for future needs and will recommend it to my friends.
James
4/27/2011
I have been ordering from etrailer for several years now. They always have what i need for my 33ft travel trailer. Shipment is fast and customer service is great!
Jeff
4/27/2011
I got the item I ordered in perfect time and its exactly what I wanted, thanks!
John
4/27/2011
Price was great. Shipping was expedited to express at no cost. Product worked great and is of great quality.
Joseph
4/27/2011
Thank you for the prompt response. Your website is great. The video that you have explaining the use of the equipment is excellent. Thank you for the service.
Juan
4/27/2011
So far, since I placed my order earlier this morning, the order seems to be moving long smoothly. I appreciate the current and up to date information of my order, though the most important result of my satisfaction will be upon receiving the correct merchandise in good condition. Since Ill be doing the installation myself, somewhat of a automotive rookie mechanic, I realize the final working result depends on me. Also, I would like to add that the customer service rep who assisted me did a Great Job all along the way thus far. I appreciate her help very much! She is a positive representative of your company.
Leonard
4/27/2011
The service was excellent, I ordered my rpoduct over the phone with an agent and she was very helpful. I received email notifications of the order, the shipping information and the day that it shipped. I also received it the very next day.
Mike
4/27/2011
Great hitch fits like a glove, took about 20 min.THANKS!
Neil
4/27/2011
Great site. Very easy, products as they say, easy to install
Peter
4/27/2011
I am a continuously returning customer because your firm ROCKS......
Great communication, timely shipments, excellent website and great prices.
Way to go!
Steven
4/27/2011
First time I've done business with you folks.... won't be the last....Your timely professionalism is greatly appreciated.
Wayne
4/27/2011
Etrailer customer service was understanding and helpful.
Andres
4/26/2011
I'm very satisfied with the trailer hitch and bike rack that I ordered. The installation video on the website was a great resource to have and the instructions were tailored to my exact vehicle. Overall I had a great experience.
Daniel
4/26/2011
I ordered a new trailer winch cable on a Thursday and I received the item the following Tuesday. That was using the standard shipping option. Very happy with the service and the product,Great Job etrailer!!!
Danny
4/26/2011
Great selection.....great prices.... Can't wait to get my bike rack!
David
4/26/2011
Great website. Easy to use. Found everything I needed. The ability to manipulate the photo ensured that I was purchasing the right item. Loved this website and would shop again.
David
4/26/2011
I liked the ease of ordering, the communication emails. I have dealt with etrailer before and was very satisfied.
Donald
4/26/2011
For etrailer congratulation for your excellent service (delivery and tracking was excellent....
Felipe
4/26/2011
I just want to say thank you. You were a big help to me placing my order. I want you and your management team know that Etrailer has the best customer service anyone could ask to deal with. I will defiantly refer anyone I know looking for trailer accessories to etrailer. Thank You again !
Joel
4/26/2011
It was a great transaction and everything went smoothly.
Louis
4/26/2011
I love this site. I've order a number things and they respond quickly and provide quality parts and accessories.
Luis
4/26/2011
Fast, Service...follow-up emails on status. Excellent!
Paul
4/26/2011
Excellent service and courteous and knowledgeable folks! Thanks Much and take care!
Robert
4/26/2011
Very happy with their service. I had to change my order and because they are very knowledgeable it went smoothly. My items shipped today so I am hopeful that they will be as good as the service.
Tom
4/26/2011
The trailer hitch I ordered was shipped fast and was very easy to install. The web site was user friendly and contained details of the items.Thank you.
William
4/26/2011
Very good service. Thanks.
Brian
4/25/2011
Customer Service was exceptional advice, instuction of installation, and prompt shipment of the tire chains. Thanks to all at etrailer! Good online shopping experience.
Charles
4/25/2011
Etrailer is a great one-stop shopping location, covering all your trailer needs! My items were received quickly, and without damage! I was pleased with the items I received and would definately recommend them to my friends! Thank You!
Chip
4/25/2011
I couldn't be more pleased. If there was a choice labeled ABSOLUTELY , I would have checked it. I bookmarked your site. Thanks for the fine service.
Dennis
4/25/2011
Just wantedd to thankyou for your order received. it works great for my applications. have told many friends about your website. thanks again and well order soon again.
Felix
4/25/2011
This site is so convenient. The product detail and available installation information is so helpful. Everything from researching the product, purchasing, shipment notification, technical support to the quickness of shipment is superb.
Jon
4/25/2011
This is the 3rd hitch Im getting from etrailer.com, this time with an additional bike rack! The prices are good and they fit perfectly. Its nice to see videos and instructions ahead of time, to see the actual job. It really makes for an easy installation. The staff keeps me updated throughout the order process, including shipping. Thanks for great customer service.
Mike
4/25/2011
wow....you folks are a pleasure to deal with....organized, efficient and reasonably priced....you can bet your site will stay bookmarked!....thanks
Paul
4/25/2011
Etrailers was excellent. Great price, service, and delivery. Could not have been better
Scott
4/25/2011
Product was great, shipping was fast and was here earlier then expected. Have and will order from etrailer again.
Eric
4/24/2011
The service that I received from etrailer was outstanding. The online video of how to install the hitch was extremely helpful. The price of the hitch could not be beat. I received the hitch next day even with free shipping. Outstanding company to deal with. Will definitely recommend to all my friends.
Dale
4/23/2011
Very fast service and part was exacly what was needed. Would highly recommend this company.
Joe
4/23/2011
Great product @ a good price,Shipped fast and the free shipping ground ups has great tracking. New right where my order was right to my front door. thxs happy customer
Mark
4/23/2011
Great service and advice.
Richard
4/23/2011
Shopping at etrailer was excellent, pricing and delivery 100. Highly reccomend.
Allan
4/22/2011
Great service fast ,fast, fast. Product exactly as stated.Who could ask for anything more..thanks for a great job!
Bob
4/22/2011
A good variety of items to choose from. The trailer tires I purchased were much cheaper than even other big stores and arrived within 3 days. The quality is good and was exactly what I expected. Great service. I will look here first the next time I need trailer/towing items.
Bruce
4/22/2011
Great price and delivery was quick and reasonable.
David
4/22/2011
Thanks for the quick shipment. Great product as described and good price. Thanks!
Don
4/22/2011
Wow!. Thanks much. That was quick. Great customer service. This is what impacts customers and keeps them coming back.
Garrett
4/22/2011
Decent selection of hitch products and best pricing of the sites I browsed. Ordering from website was simple, straighforward. Order shipped within a couple of days weekend order and arrived less than a week from order date. Product arrived in good shape and order was complete. What more can you ask for? Looking forward to installing and using.
Jeffrey
4/22/2011
I just installed my hitch. The film that showed me how to install the hitch was very helpful. Shipping was very quick. The estimated time to install was an hour it took me ten minutes longer. This is my second purchase. I will continue to purchase from etrailer.
Jerry
4/22/2011
Fair price, quick service. Good communication.
Laurence
4/22/2011
I'm a first-time customer so I dont have a lot to go by, but Im already impressed with the speed of processing. My order has shipped after only a couple hours since placing my order! So far, I'm completely satisfied.
Paul
4/22/2011
Great experience! The Hitch arrived quickly and went on just as easy as advertised. The wiring harness took a good bit longer, but the excellent on-line video made even made that job easier.
Robert
4/22/2011
Your Rep got information that I needed and helped me through the ordering process.
Ron
4/22/2011
Very nice quality lock and it threads easily.fast shipping.
Scott
4/22/2011
You shipped my product quickly and at a faster rate. You have excellent communication and kept me informed all the way including a follow-up that the shipping company had left my merchandise at my door. Your inventory is numerous and easy to find. I will highly recommendy your company to my car club. Thanks.
Steven
4/22/2011
It's a pleasure trading with you people - you all are so nice - treating me like i'm a person and not just a name or number - that means a lot - a rare thing these days - i thank you
Charles
4/21/2011
I ordered my hitch and wiring harness late on a Thursday evening and I had it by the following Tuesday afternoon. It just doesnt get any better than that. I guarantee you that any hitch related items that I need in the future will come from etrailer.com. Your prices are the best that I was able to find and free shipping on orders over $150 is fantastic. I will also recommend you to others.
Thanks and keep up the good work.....
Darrell
4/21/2011
Very pleassant experience, thank-you~
Eva
4/21/2011
Excellent order representative and service. Hitch was here a day before I thought it would arrive. Extremely happy and highly recommend etrailer.
Frank
4/21/2011
Thank you very much. Everyone at etrailer.com has been terrific!The people at etrailer.com are fabulous - knowledgeable and helpful. The wiring kit I purchased contains everything I need in one place for a fair price. I won't hesitate to check etrailer.com first for what ever I may need.
Jane
4/21/2011
Easy to use website. Really good at sending emails with current order status.
Joshua
4/21/2011
I will repeat business with etrailer, good product, good time shipping. Thanks!
Juan
4/21/2011
etrailer is a great company to deal with, easy to order, excellent follow-up, prompt delivery. My grandson will be thrilled with his birthday present. Thanks, again!
Peter
4/21/2011
Ordered last saturday morning package was here monday when i got home! great job i put the word out to my friends excellent co. to deal with !!
Richard
4/21/2011
Excellent ...... super fast shipping. Friendly....Knowledgeable staff. My parts say MADE IN THE USA.......
Robin
4/21/2011
Service excellant, girls on phones very helpful.
Burl
4/20/2011
I prevously orderd and recd in a very timely manner a trailer hitch for my Mazda Van. My order this time was recd and processed in a very short time and will be shipped faster than I requested. Your service so far has been excellent.
Fred
4/20/2011
WOW! You don't disappoint you are very quick I like that it will all ways bring back for my trailer needs.
Ira
4/20/2011
I will be retiring soon like in a week and plan on doing some traveling in our 5th wheel. I needed to get a few things to make the trip and support our bike riding, and help with some storage issues. I needed a variety of items and after looking at a various group of sites I found everything I needed at etrailer.com. Shopping was easy, ordering was a breeze, and shipment was on time. I even ordered the wrong bike rack but the return was effortless on my part and the sales people I worked with were very helpful. Thanks trailer, I will tell other folks while we are on the road....
John
4/20/2011
My first experience with etrailer was great, so I did not hesitate to come back.
John
4/20/2011
Amazing! I was so pleased to see all the choices on the lighting components for my trailer. Prices are great, the order went smoothly, confirmation and shipping status was in my mailbox within minutes of ordering. I love the personal service you have, will definitely share my experience with all my trail riding girlfriends.
Julia
4/20/2011
Your website is the best and the reason I bought from you. When I called with questions I was put in contact with experts who answered all my detailed question. The quick delivery and tracking information was a real bonus.
Michael
4/20/2011
Very Good. Your web site helped me get the right hitch for my car. Your shipping was very fast. Best price I have found for quality product. Thanks!
Paul
4/20/2011
My wife says I have turned my 1998 Skyline Aljo into a 2011 Skyline Aljo, Its been paid for for a long time, tags and insurance are cheap, so lets upgrade it. I have found by years of looking in every RV Web site, magazines, word of mouth at campgrounds etc, ect. That if you need REAL expert advice there are only a few places that I would take for the gospel and one of the few places is etrailer. I needed to be able to transfer my brake controller from one vehicle to another and avoid another 100 dollar bill or a 300 dollar installation charge. I contacted etrailer and the next day they told me what I needed and how much it would cost and how to do it in simple terms, with a video, it wound up I already had most of the components and the correct wire so I ordered what I was missing ... it cost me $15.00 Now how can you beat that? Its not the best deal for etrailer, but you can bet where Ill buy my trailer or RV parts the next time I need something.
Richard
4/20/2011
Trailer hitch was delivered today 5 days. Easy installation, perfect fit and fair price. Very good experience. Will be a return customer.Thank you and keep up the good work.
Scott
4/20/2011
Way better customer service than I ever expected. Fast shipping and everything was as I anticipated. Great Job!
Steven
4/20/2011
I'm very impressed with the service I received. I ordered the parts on Monday the 18th and received the parts on Wednesday the 20th. I have ordered a lot of parts from various suppliers and never had this kind of service. The driving lights I ordered were exactly as described. The lights are going on a 1981 Fiat Spider 2000. I will send pictures when the lights are installed. Thanks for the great service. I will ordering parts for my car hauler as needed.
Walter S
4/20/2011
Everything was A ok will be back!
Allen
4/19/2011
This is the second time I have purchased items from etrailer.com and I will continue to refer to etrailer.com again. I have purchased 2 hitches for 2 different vehicles and both times I got the best deal on etrailer.com. Delivery time was awesome. We use the hitches for our bike rack and have not used for towing-yet. I really recommend using etrailer.com for your hitch and or accessory needs. Great ion. Great shipping and handling costs.
Angel
4/19/2011
My experience was very good. The hitch was the lowest price I could find for a new hitch. The hitch came in a timely manor with free shipping! I was able to pre-plan the install because they had the instructions on the site. Install time was very short because of this. Also I loved that I could make my purchase with PayPal!
David
4/19/2011
I had a warranty issue and etrailer took care of it fast and had my replacement back to me in a jiffy!
Gary
4/19/2011
As advertised. Shipped quickly, easy install took about 30 minutes, everything lined up perfectly. This is actually the second hitch I've ordered and installed from ETrailer.com - same experience both times. Your rep in the ordering department was also very helpful and good at keeping me updated. The system was down when I tried to order online she took care of everything on the phone for me, thanks!
Jon
4/19/2011
I first placed my order for a bike rack online, but got an error when I summited my order. I then called in my order and the representive was friendly and helpful. She made sure the rack was the right one for my vehicle. My order was shipped promptly and was delivered early.
Linda
4/19/2011
etrailer.com is awesome. My order again was turned around immediately and shipped. You receive exactly what you order. I highly recommend them.
Richard
4/19/2011
I thought the ion and selection critera were both complete and easy to understand. The product shipped in less than 24 hours. One day service is excellent!
Richard
4/19/2011
The package arrived at my home today. I could not belive how fast it came. Ordered monday afternoon and received on thursday. Thanks for the speed and this is just another reason I like to shop with etrailer.
Bill
4/18/2011
etrailer.com has an excellent selection of merchandize, some of which is not readily found in local retail trailer stores. Their prices are also good. They responded to my needs in a very efficient manner and maintained good communication about my order via email. Overall, I am very pleased with the service and would go back to them again.
David
4/18/2011
I liked how easy it was to locate what I was looking for on the web site and to check out also.
F. Jay
4/18/2011
Great Service, Great Prices. Shipped in a timely fashion. One of the parts I did not need, so I had a chance to deal with etrailer customer service. No problems. Got an RMA, returned the product and received a prompt credit. My first purchases from etrailer, but not my last. Highly recommended!
Gary
4/18/2011
You guys are the best. I don't shop anywhere else for my trailer hardware. Thank you.
Gerard
4/18/2011
Thanks for the shipping upgrade, I will tell everyone on the high school bike team about etrailer.Best Regards.
Mark
4/18/2011
As advertised quality, installation guidelines and fit, and a very fair price to boot. Shipping was very prompt and we were kept informed the whole way. Thanks for the good work - Ill be back!
Allen
4/17/2011
Ordering was easy. Shipment was sent and received in a short time. Good service. Easy installation. THANK YOU
Jerry
4/17/2011
Products came quickly via UPS Ground. Everything was packed nicely and secure. Everything was as described and was of excellent quality.
Mark
4/17/2011
I was very please with the ease in finding my part on line and how fast it shipped. I installed in a matter of minutes and am very pleased with the product.
Brian
4/16/2011
I ordered a Curt 2 hitch for my Forester and it was supper easy to install. The wiring harness was simple plug in and go. I was very happy with my purchase, so happy that I ordered another Curt 2 hitch and wiring harness for my Forester as well. Have recommended etrailer to friends and will continue to for any towing needs.
Chris
4/16/2011
Great stuff here on your site. I will buy here again.
Thank you very much!
Robert
4/16/2011
I placed my order and before I finished my online session, the order verification was in my in-box. In less than 4 hours I was notified that the order had shipped and was provided with tracking information. You just cant beat service like that.
Benny
4/15/2011
Excellent service and products. The online hitch installation instructions were very helpful.
Christopher
4/15/2011
I can't say enough good things about this company. Fast Delivery. Good prices. Excellent instruction material. Outstanding customer service. I bought a receiver hitch and electrical adapter for my 08 Silverado. I highly recommend them.
Dave
4/15/2011
I am pleased with the price and service provided by etrailer.com. They kept me informed of the progress of my order and delivered on a timely basis.
Frank
4/15/2011
I could not find the jack I needed at the big box stores or tool stores. etrailer had the jack at a fair price and it arrived shortly. The shipping charge was about the same as the money I spent on gas running around trying to find it.
James
4/15/2011
Installed the Curt hitch on my Kia Soul. It took about an hour with a perfect fit! Great product and great service! The hitch arrived on schedule and all was well! Thanks etrailer!
Jim
4/15/2011
The Rola roof basket and platypus bag arrived in perfect condition. They installed easily and quickly on my Jeep. These will be useful when I bring my son and daughter home from college with all their stuff. Thank you for keeping me informed on the shipping status.
Kenneth
4/15/2011
Price was great, shipping was very fast, packaging was good. This is my new place for trailer parts.
Kenny
4/15/2011
Great service, knowledge of product, great prices.
Michael
4/15/2011
I have used this company on numerous occasions for all sorts of parts they always deliver rapidly pricing is good and have never gotten a wrong part.
Mike
4/15/2011
Excellent seller, quick shipping and great product.Still works good. Thank you etrailer!
Milton
4/15/2011
I would recommend etrailer to anyone looking to purchase towing accessories. They were extremely helpful, shipped quickly and their order follow up and shipping information was excellent!
Ron
4/15/2011
Hey guys,That sounds great, thanks! I ordered from you guys after I saw your ad on 8thcivic.com. I'll definitely post a thread there once I get my hitch on my car and tell everyone about it. I appreciate the fast response from you guys and the upgrade on the shipping. Thanks again.
Tobias
4/15/2011
Your company had great response times and an excellent tracking system. The prices are lower than average prices. It was a pleasure doing business with yall.
Waylon
4/15/2011
Great job! I could not be more happy with etrailer or the product. Thanks!
William
4/15/2011
Tires mounted on wheels and spare tire bracket arrived today. Only took me a few minutes to replace old rusty wheels and rotten tires with the new ones that were sent. The bracket for a spare easily installed on the tong of the trailer with the hardware provided and I used the best of the old wheels and tires to bolt on as a spare. Good value and fast service and in my case free shipping which saved me a lot. Thanks!
William
4/15/2011
I have purchased two different hitch systems from etrailer.com and I am very happy with the products and service I receive. Thank you for making my life easier!
Beth
4/14/2011
etrailer.com was on the ball. Everything ordered per my instructions. Shipping was quick and efficent. Thanks etrailer...Will use again for my trailering needs!
Dan
4/14/2011
Awesome...Just simply awesome!
David
4/14/2011
I received my trailer hitch yesterday at about 11:00 am, unbelievable! I just gave you the order Tuesday afternoon and before Wednesday noon it was here. Thank you so much for your excellent customer service and helping me! Also I'll be thinking of you when I get it hooked up and am on the water fishing this weekend!! :))
Fred
4/14/2011
Thanks! I appreciate the info and you upgrading the ship method for me. I look forward to getting the hitch and hooking it up. Looking for a trailer hitch online I came across a few websites including etrailer. Upon comparison etrailer had the same product for a better price. Their website was very easy to use and quickly put together a package for me of all the things that I needed for the install and included a few extras for still less money than the competition. Shortly after my order was placed I received a confirmation that my order was in stock and would ship out quickly. Later that day I received another email from etrailer letting me know that they expedited my order to get it to me faster and provided all the order information. Best proactive customer service I have received in a long time.
With the online video information for installation of the hitch and wiring harness I am looking forward to getting it set up and ready to use. I'll definitely recommend etrailer to anyone looking to get hitches or any accessories for their hauling needs. Thanks etrailer!
James
4/14/2011
I am impressed with the quickness of processing the items I ordered for shipment. I am also impressed with the attention givin to my order with the follow up e-mails I received from etrailer on the order status. The web site was a little difficult to navigate when trying to find the bracket, 4 pole, but that may have been more my fault due to not knowing what the item I was looking for was called. I have already recommended etrailer to three people I know.
Jeffrey
4/14/2011
I decided to buy a trailer hitch from etrailer.com because etrailer.com made all the right moves, the part selection utilities, the how to videos. I felt that even if they weren't the best price, etrailer.com provided the support I wanted. But they were also the best price, so the decision was easy.
Jeffrey
4/14/2011
Your rep that helped me add an item to this order. She was exceptionally
professional and pleasant. The order that was shipped via USPS parcel post
on Tuesday (the day the order was placed) arrived today. That is a new
world record. You did not gouge me at all on shipping. I'm very impressed.
Besides having the best prices and the lowest shipping costs your customer
service was first rate. WOW! Shopping for parts that you sell just got
easier. No need to Google for an hour to find the best deal because you
have it. Thanks!
Keith
4/14/2011
Easy ordering process, good webite. Great service. Product shipped same day!
Kevin
4/14/2011
VERY fast shipping ... excellent communication ... absolutely no problems!
Lance
4/14/2011
Great company to work with that lets me know what is going on with my order and has really pleasant and refreshing return policies.
Michael
4/14/2011
Well, you prices beat any local dealers so far, and your customer service reps are very helpful...even when I had to call 3 times and make changes to the order. And you still shipped it out the same day! So I give you 2 thumbs up!!
Michael
4/14/2011
This is the best Internet purchase experience I've ever had.
Robert
4/14/2011
Great job very pleased with your company . Your coustomer service guy was excellent!
Scott
4/14/2011
Positive experience in all respects, the order was a last minute need for me and was handled in the most efficient way possible.
Tom
4/14/2011
I think it was an awesome experience, had what I wanted and shipped it quickly and it was spot on...!!!
William
4/14/2011
I want to thank everyone at e-trailer!
Allen
4/13/2011
Great was easy to order!
Charles
4/13/2011
Excellent service! was kept informed of my order from receipt to delivery. Order was even processed on Sat.
Christopher
4/13/2011
Now that's customer service! A++ Thanks so much!
Dave
4/13/2011
I liked your site, it was very informative and i could find all the things i needed. i will recomend this site to all my friends. Because you pretty much stock any or all items for trailers . thank you for up grading my shipping .
David
4/13/2011
Communicative, personal with real names in the e-mails and free upgraded shipping makes for a happy me.
Gregory
4/13/2011
Your rep did an outstanding job making sure that my hitch was -shipped asap from the manufacturer. The item arrived a day earlier than expected and it is a quality item. She represents her company well! I would recommend etrailer for people who want to buy hitches online.
Jack
4/13/2011
Once again order was shipped and received sooner than expected. Can't beat the price. Excellent service!!
James
4/13/2011
The items was exactly what it was advertised to be and works like a champ, Reasonbly priced, but best of all. Shipping was the fastest I have ever seen, Ordered it yesterday, and UPS brought it today. Thank you, Once again,
I am already a repeat customer due to service and quality from Etrailer.com.
Jan
4/13/2011
Thank you so much for the speedy service. My husband, who is in a wheelchair,can now get out and about with the new rack for his chair. The trailer hitch was needed for the rack. Again your speedy service made this happen much earlier than expected. Thank You.
Janet
4/13/2011
First, really enjoyed their web site. Very easy to find what I was looking for. Next, the info and video to explain about the item I purchased was very helpful. After the sale, their communication and notification about my shippment was also first class.
Kenny
4/13/2011
You have an amazing Custmer Service set up. I didn't have to wait to get my call answered and the reps were the most knowledgable and curtious. Great company!!!!! Will do with you again anytime and reccommend to everybody.
Marta
4/13/2011
Great ordering experience very friendly and helpful every detail i was told would happen did thanks for your help!
Paul
4/13/2011
Greetings, Thanks for your very prompt service and upgrading my order to the express shipping. And I also like very much your instalation videos that you have avaliable. Thanks Again !
Rick
4/13/2011
The Curt Front mount trailer hitch arrived sooner than I expected and I had it installed within an hour of when I received it. Its a perfect fit.
Robert
4/13/2011
So far I have been very pleased with the products and service I have received from you all! I have helped other friends order things from you also . Thanks for being a reliable company!
Rudy
4/13/2011
I just would like to take the time to thank you. The service i received from e-trailer/ and you, when placing my order was outstanding!!! Wish every company could be like you guys. Keep up the good work. Will definitely keep coming back and be using you every time i need something.
Ryan J
4/13/2011
Very easy to use and understand. With the video included there were no questions of what to expect for the installation. GOOD JOB BOYS!
Steve
4/13/2011
Great service and great product. I would order from you agaiin. Your website is good and the response to the order was immediate.
Barbara
4/12/2011
This is the second time I have ordered parts from you folks and both times the service has been top notch in all ways and i thank you very much for your great service.
Dan
4/12/2011
the videos how to install it a hitch was very helpful.it took me a bout an hour and a half to install my on 2011 ford fusion.
Danny
4/12/2011
These guys get your order shipped almost as quick as it takes to hang up the phone and you have it very shortly thereafter. Also they are very helpful with info as to what you need for your project. Thanks!
Dave
4/12/2011
Wow!! Your service is something else. Orderd four simple lghts on Saturday afternoon, by early evening I had received an email stating my order was available in the distribution facility and should ship in the next 24 - 48 hours. On Sunday I received an email indicating my order was shipped.
I have no complaints about eTrailer or their fantastic employees. If you want service and good prices... you are missing out by not making your purchases at eTrailer!
David
4/12/2011
Fast shipping, exactly what i ordered, great buying experience!!
Ervin
4/12/2011
The quality of the tire covers is better than I expected - they are very heavy and have a really nice lining. They are well worth the money.
Glenn
4/12/2011
All Parts arrived in good shape on the day promised. The parts I ordered were in stock. Your rep was very friendly and very helpful with explainng questions on parts offered by Etrailer.
Jeff
4/12/2011
I am very pleased with the service at E-Trailer. I ordered the wrong hitch pin and one of you customer service agents noticed it and made the change to my order. It saved me from receiving the wrong one and then having to return it to get the correct one. Thanks for saving me time and a headache.
John
4/12/2011
The best service and web site Ive seen, superfast delivery, I can't say enough good things about my shopping experience.
Mark
4/12/2011
Received the straps yesterday! Thanks, awesome transaction! Great Price!
regards
Mary Ann
4/12/2011
E-trailer really provided top notch service! The items I ordered arrived in no time and were high quality. Communications from E-trailer arrived throughout the entire experience. Quality appears to be solid and I look forward to using my equipment! 5* and a job well done! Ill definitely be back!
Morgan
4/12/2011
Enjoyed the experience at etrailer, found what I needed easily and quickly. Spent a lot more time browning all the interesting products and found some things to purchased that I have been thinking about.
Patrick
4/12/2011
I'm very IMPRESSED with your service!!! I ordered my trailer hitch cover on Saturday the 9th and received it on Monday the 11th. I would highly recommend you to anyone!! Thanks for the quick delivery.
Richard
4/12/2011
Very fast delivery, and an apparently first rate product no plastic or pot metal, real steel.
Robert
4/12/2011
Item ordered was shipped quickly. Would order from etrailer again. Thanks.
Sharon
4/12/2011
WOW! Placed my order on Saturday and received it today, Tuesday! You guys
are great! Thanks so much!
Stephen
4/12/2011
I was pleased with your service. I will stay a loyal customer and look forward to future purchases. Thanks!
Steven
4/12/2011
Thank you so much for you quick and very professional responses. I certainly will be recommending your company out in the future.
Tamara
4/12/2011
Web site with installation help is awesome. Service and delivery was quick. Parts were exactly what I needed.
Tim
4/12/2011
Great and easy to use Web Site. Quick response to the order process, even on the weekend.In stock and already shipped. I would always go to you for my trailer needs. Thank you for making it so easy.
David
4/11/2011
e-Trailer does a wonderful job of stocking quality items and a great job of handling and shipping orders complete. i have used your site about half a dozen times over the past year and think you have the best service. Keep up the great customers service, thank you!
Greg
4/11/2011
Price was way below other supplierers. Order arrived very quickly.
James
4/11/2011
Your website was at the top of the list when I googled trailer accesories. The site was easy to navigate, so I found what I was looking for quickly and easily. I was about to purchase and check out but I decided to price shop just in case your prices were too high. I checked two of your competitors and was pleased to find out that etrailer.com was lowest by a substantial amount. I completed my order. I got email confirmation immediately and then I got another email telling me that you upgraded my shipping at no cost to me. I am pleased!! Thank you.
Kelly
4/11/2011
Very Pleased with Price and Service. Saved $30.00 over OEM Part and got it faster than dealer would have! Thank You!
Larry
4/11/2011
I know fast, and that was fast! The attention to my order and the shipping upgrade set the stage for a great experience.
Marcus
4/11/2011
Thank you for your EXCELLENT customer service!
Michael
4/11/2011
I am very satisfied with your price and fast delivery of the product I purchased. I will do more buisness with you and recommend you to friends and family.
Stephen
4/11/2011
Great ....wish I had a bussiness that operated as yours does. Thanks!
Tom
4/11/2011
I was very happy with the experience and easy of navigation on your web. Also the video showing how to install what I am buying is out of this world. I can not thank you enough for this great experience.
Tommy
4/11/2011
Fast delivery and great product. Will buy from etrailer.com again. Thanks for a great ordering experience.
Bruce
4/10/2011
Everthing wend smooth .could not have been any better
George
4/10/2011
It is Sunday evening and I ordered my hitch at 10:30 p.m. and at 12:15 a.m. on Monday that my hitch has shipped. This is great service and I cannot believe it. This is my third order from etrailer in less than a year with great results each time before.
Philip
4/10/2011
I have purchased a Roadmaster tow bar and bracket and a 9400 aux braking system. The service has been excellent, exceeding my expectations. Correspondence was often and timely. Even provided improved shipping times at no charge. I also utilized the Price Pledge which was quickly approved. I have another order to place once I determine the amount of hitch I need and it will be with etrailer for sure.
Robert
4/10/2011
I ordered a trailer hitch for my Honda Pilot from your website. During this process I ordered the wrong ball for the type hitch I was installing. I recieved an e-mail and a phone call questioning this. The problem was corrected and my order was shipped the same day I placed it!! In addition to fast service my order was upgraded to Day Express Shipping at no charge, so I received my order two days later. In regards to the installation of my hitch, the information from the website and within the product was easy to understand and accurate. Projected project time was 30 min professional 60 min. novice my time was 41 min including the wiring. I am not a professional by any strech of the imagination. Timely, customer focus, great website, what more can I say!
Calvin
4/9/2011
The receiver fit perfect and was pretty easy to install. Looks just like the Acura receiver at a much better price. E-trailer has done it again for me and I have recommended them to friends.
Gary
4/9/2011
Thank You and e-trailer for shipping my order so quick. I received it today, installed it, and it works great. Thank You again!
Jeff
4/9/2011
Received the item in the mail on Saturday at 11:00 and was towing trailer at 11:30. Just as described and very simple to instal around 20 minutes. Will use etrailer in the future for my trailer needs.
Jerry
4/9/2011
The staff is the most helpful of any site I purchase from. Always seem to have the right answer or know how to obtain it within minutes. Pure delight to deal with over the phone.
John
4/9/2011
I don't usually give an opinon on line but etrailer was very-very fast at shipping my order. Though I have not recieved my order yet I don't expect any problems.
Mark
4/9/2011
Order shipped same day as purchase. Excellent communication on your order. Will definitely use etrailer.com again.
Marshall
4/9/2011
Great! Very fast shipping. Item is as described. Can't ask for anything more.
Thanks!
Patricia
4/9/2011
My first time purchasing . Great experience. Comunication was excellent. Upgraded my shipping at no extra charge and I was able to receive my order much sooner than expected.
Ronald
4/9/2011
Very friendly service and alot of email telling me when my tail gate was made, when it was shipped. They always kept me informed. Thanks etrailer!
Thomas
4/9/2011
Just wanted to let you know I received my package. Thank you for your rapid response and shipping. I certainly will keep you in mind for all my trailer needs.
Audrey
4/8/2011
This is a great place to buy from. I have had no problems with them at all. I even needed a part for my Q-5 hitch and got the part number from the manufacturer and they added it to their web-site for me to purchase. One other thing to add is that if your order is delayed for any reason the are very quick to let you know what is going on, and the shipping is great.
Jeffrey
4/8/2011
I am so impressed with how quick my order was shipped out. I received an email right away letting me know that my order was available and was shipped less than 24 hours later with an email confirming that. Great service!!!
Jessica
4/8/2011
Great customer service and response time. I live in Hawaii and the cost to ship - especially heavy items can be very expensive. I have been looking for a tow hitch and the wiring harness in Hawaii for my Honda for a good month. Finally, I was able to find the tow hitch from a local parts distributor but no wire harness. I was left with no other option but to purchase it from the internet. When I spoke with your rep, I was very relieved to learn they would be shipping my part via the Post Office. This saved me a lot in shipping cost. Plus, I received notice that it was being sent the same day that I ordered it. Your folks website has everything that I needed to help me install this product which is a main reason I chose your company versus others. Pricing on other products were extremely competitive. Thank you etrailer.
Keith
4/8/2011
Thanks for upgrading the shipping. The hitch arrived today - Friday, Apr. 8th., and I've already installed it on the Cavalier. I was worried that the part might not arrive in time for me to get it installed before I need to use it next week. Now everything is ready to go. Thanks again, you and etrailer made the job go really easy.
Lee
4/8/2011
This was my second time needing help with towed vehicles. THe first was a F 150 riged with air brakes that I wanted to tow with an R V with hydricle brakes. This time I am towing a PT Cruser. There service rating on a scale of 1 to 10 is a solid 20 Both times that I have delt with them the Ladies have been very helpful, and friendly.
Lynn
4/8/2011
Great shopping experience. They shipped my hitch 3-day express at no additional charge, so I got the hitch in time for the weekend. The tracking page is the best I've seen.
Martin
4/8/2011
Outstanding service. I ordered a hitch and with free shipping it arrived within a week. I called to ask a question for installing the hitch they are knowledgeable and willing to help. I would strongly recommend this company. I will shop here again and tell all my friends about my positive experience.
Michael
4/8/2011
Site was easy to use and shipping was quick!
Michael
4/8/2011
I like have all the accessories I need for trailer & other personal vehicles.
Norman
4/8/2011
Easy site to navigate. Found exactly what I was looking for within a minute. Purchase process was easy. Shipped quicker than expected. Great to do business with!
Peter
4/8/2011
Etrailer.com is great! They have excellent customer service. Even though they have great customer service I was a little hesitant to buy from them because I found a couple of my items cheaper elsewhere. Then I found out that etrailer price matches and refunds 110 percent of the difference. Cant beat that, thanks etrailer.
Ryan
4/8/2011
My experience with your company was pleasurable will recomend to others and definitely shop here in the future!
Warren
4/8/2011
Ordered a heavy duty hitch and hitch extension. Great products, price and service, especially liked the free shipping.
Bruce
4/7/2011
I thought your sevice and personal attention was outstanding. Your Rep went above and beyond to to show me pictures and explainations on your site of the task I was performing. Thanks alot!
Colman
4/7/2011
The lady was real nice and knew a lot about this subject, unlike another company bunch of rude people....thanks etrailer!
David
4/7/2011
Fast Delivery. Very nice sales person to talk to.
Donald
4/7/2011
Great service, fast delivery, and we are very impressed with you and you
companies services !
Douglas
4/7/2011
My trailer hitch shipped two hours after I ordered it. The most detailed tracking information I have ever seen. Very reasonable shipping cost, very nice web site and do it yourself videos. What more could you ask for? It would be nice if this kind of service existed everywhere. Thanks!
Farrell
4/7/2011
Very good service. Part arrived as I had been told.
Fred
4/7/2011
I'm greatly impressed with the quality of help I received from your phone rep ordering my bracket & rail kit and 5th wheel hitch for my new 2011 F350 dually and the quickness with which the entire order was at my home! Thanks also to your other rep for assisting with my request for a Price Pledge adjustment. etrailer.com is a great resource for all my future towing and truck accessory needs and I will recommend you to all my camping club friends. Thanks!
Jim
4/7/2011
You folks do a good job at communicating and you ship quick. Keep up the GOOD work!
John
4/7/2011
Very Pleased, A Pleasure to deal with.Great Communication
Joseph
4/7/2011
Excellent product and installed with no problems at all. Have a Great Day !!
Juan
4/7/2011
My package came on Friday, the center wheel caps are toooooooooo sweet . Thank you all one more time!
Randy
4/7/2011
So far, your service and the expedient delivery of my order has been fantastic. Thank you.
Rojelio
4/7/2011
Although it has only been a few hours, and i have not recieved my order, so far etrailer.com has confirmed and shipped my order, and with set-up videos of most of the products i browsed through, etrailer.com is the most comprehensive and thorough sites i have ever used!
Todd
4/7/2011
Thank you so much for your promptness shipping our bike rack! It is exactly what we were looking for at by far the best price around and my wife loves me again!!
Alvin
4/6/2011
We would like to thank Etrailer for the reasonable pricing, the super service, the great packaging, and follow-up email letting us know exactly where and when our product was delivered. We will recommend Etrailer to our friends.
Connie
4/6/2011
Excellent service on the order!
David Stanley
4/6/2011
Extended length ball mount was just what i needed to give some elbow room for my rav4 the stock ball mounts had the ball too close to the bumper
Frederick
4/6/2011
You guys are awesome! I was amazed that you put a video and instructions on your website to help us dummies! That sold the hitch for me...also email responses terrific to keep me informed of order progress. Show this to your Boss! Thanks!
James
4/6/2011
Great service! Very prompt with informative e-mail notifications. Very fast shipping also! HIGHLY RECOMMEND! A+ JOB!
Kyle
4/6/2011
Very good service and liked the ability to track the shipping.
Leonard
4/6/2011
Excellent service all the way around!!!
Mike
4/6/2011
The website is great. I sorted by what I wanted and the videos of each product are perfect to allow me to deside which product was the one I wanted. Called to clarify one point on a Sunday no less and my question was answered so I ordered it on the spot. Good Job!
Roger
4/6/2011
Your sales rep was fast but cautious, courteous and business like. Thanks very much!
Roger
4/6/2011
Fast shipping. Live people replying to email inquiries in very timely fashion. I highly recommend etrailer.com and intend to shop here for my future needs.
Ronald
4/6/2011
These guys are beyond awesome, it felt like the shipping was so fast that i got up from my placing my order to answer the door for UPS. Phenomenal, this has been my second purchase here, and I'll be back for my next vehicle as well.
Sean
4/6/2011
Excellent customer service - - prompt status email. - polite and knowledgeable people answer the phone. Installation instruction videos are high quality.
Good prices.
William
4/6/2011
This was great service. The rep that took my order and I found she knew what she was doing and was polite to work with. I got a hitch for my pickup and it installed very easy like it was supposed to. Thank you!
Albert
4/5/2011
Good pricing. Service second to none,you Rep's follow up e-mails very helpfull. Thanks!
Clarence
4/5/2011
Based on what I read on numerous forums, I knew doing business with etrailer.com would be a no-brainer. And boy was I right. They do what not enough companies do today: under-promise, and over-deliver. I ordered my hitch very late in the day, yet etrailer still shipped same day, and also bumped me up to 3 to 5 Day Express Shipping at no additional cost me. How can you not love doing business with a company like this?
David
4/5/2011
Once again, eTrailer had the lighting I was looking for, in fact they were / are the very first place I have gone to check for the items I needed. Fast service! Ordered on a Sunday afternoon and received confirmation my order was shipped on Tuesday morning. Ill be back!
David
4/5/2011
I really like etrailer.com I was able to order the item I was looking for at a great saving compaired with a local sorce. I will share etrailer with others thanks!
Jeff
4/5/2011
I wanted to take the time to thank you for a good purchase experience. The etrailer e-mails kept me informed on product location every step of the way and delivery was well before expected. I definitely plan on being a repeat customer and will recommend to others.
Jeremy
4/5/2011
It was easy. Your video made it look easy to install. Now Ill have to see if it.
John
4/5/2011
I am quite pleasantly surprised at how personally my ordered was handled. I received quick and friendly order confiration and shipping notice. I was provided with the companys email address in every communication in case I had questions or concerns. My shipment arrived earlier than I anticipated due to some kindness regarding shipping details. I will definitely return to this website first for all of my future trailer needs. I wish all web sales were this personal and friendly.
Kyle
4/5/2011
Very pleased with the way I was treated when I placed my order yesterday. The lady was very curtious and knew her business. It was shipped just like she said it would be and I have been tracking it. Thanks much.
Marlin
4/5/2011
You all always do a great job of getting everything correct on my orders and also keeping me informed. Good job!
Philip
4/5/2011
The web site makes it easy to locate your desired part. The installation video is especially helpful. I was able to see just what is involved in installing the item actually viewing the vehicle. I feel I will be able to install it in the estimated time.
I placed the order late night and the order was filled and shipped early the following morning. I will refer this site to anyone looking for these items.
Thanks!
William
4/5/2011
Excellent company quality parts and extremely fast shipping. I will only shop with etrailer whenever I need parts for my trailer. Their prices can't be beat by anyone
Anthony
4/4/2011
I think ... etrailer.com is very easy to navigate. The correct parts for your car are easily found. I liked the fact that I could see the part I was interested in on the actual car. The prices are great. Plus free shipping! orders of $150.00 or more
Email confirmation of order came quickly and Item was available to ship same day as ordered. I will recommend etrailer.com to family and friends. I will also be a return customer in the future. Thank You etrailer.com!!
Faith
4/4/2011
Great communication. Fast and courteous service. The hitch receiver is perfect, super easy to install.
John
4/4/2011
Just got the 13322 Class Iii Hitch and Pollak Twist-in, 7-pole, Rv-style Connector and they couldnt have easier to install. Took about 30 mins to install both. Very pleased with e-trailer.
John
4/4/2011
Very competitive pricing, FREE SHIPPING A+, Excellent communications and tracking of order. Merchandise as specified, no problems at all with order. Very fast shipping. Would buy from again.
John
4/4/2011
The instructional videos where absolutely perfect. I could never have done it myself otherwise. And the information on the website was very detailed so I was able to order the right parts.
Patrick
4/4/2011
Easy site to navigate and make purchase. Great communication on status. Great product and timely delivery. I've already recommended your site to a friend.
Randy
4/4/2011
I think etrailer is great! Good response, quick response, good products, good answers when I have had questions. Everything so far is really great in dealing with etrailer.
Ann G
4/3/2011
I recieved the trailer hitch very fast and it was very easy to install. Ten minutes of my time was all it took.
Clint
4/3/2011
I was looking for part that no one had. Found it right away on web site.Would recommend etrailer to everyone. easy to order and a wide range of products. THANKS!
James
4/3/2011
Easy to product for vehicle. Good installation instructions. Quick delivery. Just what buyers look for when shopping online!
John
4/3/2011
Great job, received item in a timely manner, ordering, shipping all went smoothly. Good corrispondance from shipping.
Ron
4/3/2011
I received my trailer hitch in the time promised. It was packaged very well with no scratches on it when I removed it from the box. All of the parts were in the box.
Stephen
4/3/2011
I am very satisfied with the product, the video explaining installation, and the super fast delevery. I will definetely recommend etriler to my friends
Steve
4/3/2011
Easy to navigate online - easy to order online. Call to Customer Service was greeted by a pleasant, knowledgeable and very helpful CSR.
Clyde Scott
4/2/2011
Super fast shipping. Sent order in around 6 pm tues. and received 2 boxes on Thursday. that was from Mo. to Oh. Would not hesitate to recamend etrailer to any friend or family.
Daniel
4/2/2011
Wow, ordered them on a Saturday morning and they shipped out within hours. Great customer service, Thanks.
David
4/2/2011
I found shopping at e trailer poleasant,and received my parcel promply.
James
4/2/2011
They were the first one i saw on the internet boy am i glad they had what i needed and were very knowledgable. Thanks!
Joe
4/2/2011
I came across your website by chance. I'm sure glad that I did! I was in the process of pricing a trailer hitch and then a bike rack for it. This wouldve cost me several hundred dollars. The bike rack through the spare tire was something I had never seen before. The video on your website made installation seem innocuous. And, it was. I paid half of what I was going to pay for the hitch and rack together. My kids and I love it. Thanks again!
Michael
4/2/2011
etrailer was great! They kept me informed, from beginning to the very end of shipment. And everything was as advertised, simple and sweet. Thanks etrailer it was a good Experience!
Paul
4/2/2011
Very quick delivery and very easy and simple product.
Scotty
4/2/2011
I ordered a new LED trailer light kit with extra parts and a hitch carrier bag. All was first rate quality and was delivered in a timely manner. Great communication from customer service representatives and order tracking. Thanks!
Carleton
4/1/2011
Great experience and price on what I needed and great help with how to install it video and instructions Saved me $$$$. Already have recommended etrailor.com to couple friends.
Charles
4/1/2011
All the parts were shipped in a timely manner and all parts shipped were accurate.
Dennis
4/1/2011
Your rep was great to work with and extremely helpful! Thank you!
Dottie
4/1/2011
Very fast shipping. My item was very easy to install, great service and product I am happy with the wire harness thank u and great job!
Erick
4/1/2011
Great Price and selection with free shipping and great communication! It does not get any better than that!
Howard
4/1/2011
I think the company was very price completive and had a reasonable shipping charge. Kept me informed about the order and notified me of the actual ship date. It was a pleasant experience, I would use them again.
James
4/1/2011
Your web site is extremely user friendly. I cannot think of a single improvement that I can recommend. A neighboor who bought from etrailer recommended me and I will recommend others from my experience so far.
James
4/1/2011
Love my hitch cover! Great quality, looks awesome, fast shipping! Would definatley recommend this company to others. Thanks for the great sale!
Jami
4/1/2011
I was very pleased with the ease that the hitch for my kia soul was too mount and that every thing I needed was included with the hitch I HAVE RECOMENDED YOU TO MY CO-WORKERS that are looking for a tow hitch thank you
Jim
4/1/2011
I got the hitch for my ford mustang, it was delivered very quick, it fit just like they said it would, no drilling, bolted right into place.
Michael
4/1/2011
Recieved my order.... Just want to thank you for your help....
Michael
4/1/2011
etrailer had the best prices compared to other online shopping sites. The delivery was expedited and shipped a just a few hours after the order was placed.
Robert
4/1/2011
Easy to use web site, great service.
Russell
4/1/2011
I was very happy with your web site, it was easy to use and the prices were the lowest that I found for the items I needed. I will definitely recommend you to my freinds and continue to order my parts thru you.
Dale
3/31/2011
Your sales associate provided outstanding service. She made sure I ordered the right parts for my truck and made the ordering process a painless one. Thank you very much.
Dale
3/31/2011
Easy to order, shipped fast and arrived today in perfect condition. Thanks eTrailer!
David
3/31/2011
I have ordered from etrailer before and have always been satisfied. Real good to do bussniess with.
David
3/31/2011
Very efficient, and very fast service. I got everything needed.
Doug
3/31/2011
Once again etrailer came through with a very good product delivered on time.
Edwin
3/31/2011
What a great website - easy to browse through and ordering was a snap. Not only was the shipping upgraded from standard to express for free, they also made available instructions for your ordered parts. Good prices and quality products that arrived shipped in sturdy packaging. I will defintely be a repeat customer. Thanks etrailer!
Jim
3/31/2011
I received the hitch from etrailer in no time. Easy instructions took me about 45 minutes to install. Fits perfectly, all parts wrapped neatly. Great packaging. Just wish I had an etrailer sticker to advertise on the back. Will be buying a drawbar soon.
Joseph
3/31/2011
Prompt service. Thanks you.
Karen
3/31/2011
I was very pleased with the price of the goose neck hitch. when they mailed it to us, they emailed us back and said we would get the hitch earlier. My husband and I plan to order more items from etrailer.com later down the road for our truck.
Kimberly
3/31/2011
Great, I got what I ordered for a good price and fast delivery.
Larry
3/31/2011
Awesome! Prices are competitive, parts showed when you said they would, and only took about 40 minutes to install by myself! For any trailer hitch needs, this is where I will go! Thanks!
Neal
3/31/2011
Very helpful and friendly people. Shipped by USPS and received order in two days. Their prices also are very low compared to local bearing stores. About half including freight.
Ronald
3/31/2011
Great online experience, Instant communication to let me know my order was in the works, and they even upgraded my shipping free. Received my order in half the time I expected and was very happy with it when it arrived, very nice product. I would highly recommend using this company.
Timothy
3/31/2011
Fantastic. The product was spot on and the delivery was super fast. Excellent transaction.
Todd
3/31/2011
Great selection and prices, and amazingly fast service and delivery! Contents were well-packaged, too. This isnt the first time Ive purchased from Etrailer.com, and it wont be the last! Highly recommended.
Tom
3/31/2011
Thank you for promptly shipping, i will tell my friends about your company!
Aaron
3/30/2011
I have placed several orders with etrailer recently and am very pleased with the manner in which each department has contacted me by email stating what the status of my order was. It is a very easy to navigate website an easy process of checkout and they provide a tracking number so I can see where my order is and when I should receive it. Will definitely use etrailer again!
David
3/30/2011
I thought well, the well done video is what sold me on the product and the price and lower shipping price helped to. Would I buy from you folks again definetly was good experiance.Video dude was great made it look as easy at is.
Jack
3/30/2011
Ordered on Saturday, installed on Wednesday. Talk about fast service.
James
3/30/2011
I love the website. Was going to go to a local store and buy the hitch, but then found your site. Will definitely be back to order more. Thanks for the shipping upgrade!
Jason
3/30/2011
Great place to shop with excellent turn around on internet orders.
Jeffrey
3/30/2011
I've ordered a couple of items over the last couple of weeks and I have had great service. Easy process, good pricing and both items have shipped out the same day or the next morning exceeding my expectations. Also, the instructional videos for installation are great.
Already have recommended etrailer to a friend. Great job guys! Thanks.
Jerry
3/30/2011
You guys are great, you provide information before I could think of asking. Good price and quality products.
John
3/30/2011
Thanks. This is my first order with etrailer. Great experience so far.
Karl
3/30/2011
Friendly, honest vendors. Treated me like a person.
Ken
3/30/2011
Hi, everyone one there at etrailers that I have dealt with were very helpful and a joy doing business with. Thanks again, and I hope the installation goes as easy.
Larry
3/30/2011
Excellent. Seamless service and very fast.
Raymond
3/30/2011
Easy to browse and order. very fast shipping. superb communication after order was placed.
Steve
3/30/2011
Stand out company, upgraded my shipment to express for free. i did not even ask for it. u guys need to sell more than trailers and accesories. i would definitely buy from etrailer again.
Steve
3/30/2011
Hitch reciever I purchaced for my dodge pickup arrived at my house in two days....faster than some of the Blockbuster movies do. Looks and fits well.
Only about 20 minutes to install. I was very pleased.
Steven
3/30/2011
Awesome customer service. Your Rep checked with manufacturer to verify fitment and returned call in 5 minutes. She was very pleasant and helpful and made ordering quick and easy. Ordered on Monday and was on my doorstep at 10 am Wednesday.Packaging was great and product was not beat up or scratched up. Instructions were clear and I installed by myself in 15 minutes. It was a perfect fit. I don't usually take the time to write a review but this company was one of the best I have dealt with in a while. Did I mention the price was the best also!
Terry
3/30/2011
I am very happy with the service I received. Very quick shipping.
Todd
3/30/2011
Expedited my shipping to 3-4 days with no extra chargeThanks a bunch. I am volunteering to pick up food for the food pantry here in Cedar Key. So, you folks have helped out a good cause. Needed the hitch, etc. to pull a trailer full of boxes of food.
Vernon
3/30/2011
Service and informative of orders. Prices are better on some items and have a very wide application of parts.Will use again and will recomend to my friends
William
3/30/2011
I think the rep @ e-trailer did a great job helping me order parts i needed. your web-site is very informative and looks like you carry just about every part. thanks for a great experience i will deal with you in the future already told 4 friends how great you are.
Bruce
3/29/2011
Well, first off the price was very competitive, i'll be honest, i haven't seen the products yet, but i am confident they are top quality. I am also pleased with the upgraded shipping. With out a doubt, i will be doing business with you guys later on.
Chris
3/29/2011
Very good communication. Rapid delivery. Good Prices. What more can I say? Great Company!!
Edward
3/29/2011
Wow...we are impressed...thank you for shipping so fast - we received the product today....Tuesday...awsome...thank you ...my husband will install the product this weekend most likely...looks like its all here and in great condition....thanks again for doing such a great job getting the order and the product out so fast ...amazing...
very satisfied customer....
Elmer
3/29/2011
Fast shipping. Good prices. Definitely will shop here again.
Eric
3/29/2011
My last set of springs in Oct 04 I bought from another company. Your springs had an extra leaf and your pricing was much better including free shipping,over $150. The delivery was faster than I expected and the e-mail updates were exceptionally good. I am a full timer and I will definetly talk to all my fellow campers about your service.
Frank
3/29/2011
Very good service!
Jorge
3/29/2011
Over the years Ive filled my trailer parts needs through e trailer. ALWAYS great prices and service. I dont bother searching elsewhere - e trailer is the place to go for your trailer parts need.
Lynn
3/29/2011
The young lady I spoke with to place my order was extremely helpful in getting me the parts I needed to install on my 1996 Tracker. During the course of a 20 conversation she called Stowmaster twice and after a great deal of work on her part she was able to direct me to the right installation kit. While this may seem business as usual, I have to admit I was irratated that I couldnt find what I needed on line when I placed the call but she was very patient and courteous.
Michael
3/29/2011
I'm very impressed with the profession manner with which my order was handled. I'm anxious to get your products installed and will provide you with additional feedback once Ive had a chance to see how they work.
Raymond
3/29/2011
eTrailer has a very large selection of quality products. Easy to order, quick response and great customer service. I will always look here first for what I need
Rick
3/29/2011
I had some trouble selecting the fender I wanted. One of your reps took the time to send me some pictures detailing the fender/brackets. This level of customer service is why I ordered the fenders, why I will come back with any future needs, and why I will recommend etrailer.com to others. Thanks !
Robert
3/29/2011
I've purchased several item from etrailer, every time i get exactly what i order and get it quickly..none of the two weeks before your item gets shipped 2nd day or any such things i've encounterd on other sites..always extremely pleased doing business here!
Robert
3/29/2011
I really appreciated your fast reaction on my order. Even after a mis-order on my part, your fast, friendly...I didn't know about friendly until after my mistaken order...and knowledgable staff made dealing with you a real pleasure. thank you!
Russ
3/29/2011
Exactly what I needed, didn't even think they made trailer hitches for my Cherokee!
Samuel
3/29/2011
I don't do online purchases so called the 800 number. Your rep was friendly, and professional. My order was all in stock and shipped the same day. Emails were informative and timely. All in all, a good experience. 1st time shopper.
Steve
3/29/2011
Great! Fast! Accurate! Good to do business with thus far...
Verdie
3/29/2011
Excellent service!
Winford
3/29/2011
etrailer is #1! Super fast shipping awesome customer service and detailed educational instructions and videos!
Adam
3/28/2011
Over the last few years Ive had 3 vehicles all needing a trailer hitch. I ordered all 3 from etrailer. You have great products. Ive never had an issue with any of them and they all installed easily. The wiring kits are great and make the install simple. Thank you very much for your great service!
Andrew
3/28/2011
Web site was easy to manuever. Item shipped the next day.
Bonnie
3/28/2011
Fastest service I seen around. Great company, no problems.
Daniel
3/28/2011
My experience with Etrailer.com has been nothing but exemplary. Everything from the intuitive menu prompts that helped me choose the proper equipment for my application to the simple checkout and the informative emails keeping me in the loop regarding my order. Thus far, I have placed two orders with Etrailer.com and in both cases the orders shipped the same day I placed the order. Even the order I placed at 9pm on a Thursday night shipped the same night! I would highly recommend Etrailer.com. And I will be sure to make this my home for any towing needs I may have.
Dennis
3/28/2011
Easy navigating site and ordering. good experience as in the past.
Eric
3/28/2011
This transaction was so incredible. I had been looking online for replacement pads for our towing mirrors when I could not locate them but found mirrors I wrote asking if they had replacements. I was directed me to exactly where I could locate them then shipped what they had on hand and shipped the rest when they came in. In constant contact letting me know how things were going and super helpful. Am defintely keeping this company in my favorites folder so can order other parts as needed
Gloria
3/28/2011
My experience was perfect, shipping was perfect, parts were perfect, and the PRICE was even perfect. E-Trailer is the only way to go in my opinion !!!!!! installation was done in 15 min . thanks
Justin
3/28/2011
Everything has gone well so far. All the parts are in the package. I haven't installed the hitch yet, but baring a problem in fit up the rest of the task should go as well as ordering and delivery. The design and workmanship of the unit is neat and clean.
Larry
3/28/2011
Fast shipment, good price,and very polite on the phone.Will buy again. Thanks!
Mahlon
3/28/2011
FAST. ordered on a friday got my order on monday. will be using etrailer for all my trailer needs from now on
Manuel
3/28/2011
I am emailing you to thank you for your GREAT costumer service. I was more than a bit skeptical of ordering parts from an on line dealer, but after looking at your site several times i decided to take the plunge and try it out. You guys surpassed my expectations completely. The first email sent to me really surprised me in that it was an actual email and not just some automatic computer generated thank you. I then received the second email saying that my parts had shipped that same day which was a complete shock! I received my parts this morning and couldn't believe it. Normally when you ask for the cheapest shipping it takes companies two days to get the dxxx things in the box much less to your door! I don't usually send stuff like this but I was so impressed that a needed to give you a big ol pat on the back. its so hard to find good costumer service anywhere but you are one of few exceptions. Keep up the good work, and if you do you have a customer for life! Thanks once again!
Matthew
3/28/2011
Great products, excellent price, fast shipping!!!
Michael
3/28/2011
I was pleasantly surprised to find this site. I was thinking I might have to drive to a local place and buy the same thing I can get from etrailer. Your phone support was great and the order was fulfilled within hours. While I have not received the mdse yet, I am sure based on my experience so far, there will be no problem making sure I am happy if the merchandise is not exactly what I need and a return/re-ship is necessary. I would highly recommend etrailer for any towing/hitching needs.
Randall
3/28/2011
My First contact was with one rep and she gave me the instructions to correctly identify the parts that I needed. Then I determined what I needed and made my second call to another rep to place my order. This process was made easy by her because, she checked every part of the order to make sure it was handled without any errors.She processed the order and it was on its way to me the same day. Great service, the parts received were all correct and they fit perfectly. I am happy to say that the entire process was one of the best buying experiences that I have had in years. I am already recommeding your company to other future customers, good service should be rewarded...
Robert
3/28/2011
Thank you for the prompt response to my order of two trailer tires and bike rack straps. Does the e in etrailer stand for excellent trailer. I am a very satisfied customer. Thank you again.
Roger
3/28/2011
Great service. Fast delivery. Installed exactly as shown in the video!!!!!!!!!!!! A great buy, I got the last trailer, on sale, at Lowes ,the same day. Great job, folks!!!!!
Sherry
3/28/2011
Great place to do business with.Good communication.Fast service. E-Trailer has great sevice and very quick shipping.Got exactly what I was looking for.I will be ordering wheels and rims from them for my trailer in the next week or so. Nice to have a place you can trust to help you get what you need. Thanks Again!
Steve
3/28/2011
An easy to use web site - price on my ordered item was about 15 lower then the nearest price from others that I looked at... the free shipping was another real good deal too.....and my order was upgraded to a faster UPS as it went out to me the same day ordered...what more can any customer want?
Theodore
3/28/2011
Incredibly fast shipping. Great price.
Thom
3/28/2011
I had a great shopping experience with etrailer.com. Not only was the part that I ordered less then other places that I looked at. Even better than that was that the page for the part I ordered even included a complete installation video showing me exactly what to expect before I even placed the order. The delivery was pretty quick and came exacty as described. I will certainly be using etrailer again. Thanks
Timothy
3/28/2011
They were very fast at getting my order sent. And they were the best price I found on both the internet and in local stores in our area.
Troy
3/28/2011
Tacoma Hitch and Harness were a perfect fit. The Videos on the install were right on target. 1hr 30 mins to install, it was too easy! Thanks etrailer.
Charles
3/27/2011
Great Service and Fast Shipping! Thanks!!!!
David
3/27/2011
You folks are right on top of things. Wow good communication, excellent web site, good tutorials on wiring, etc. I commend the brass at this company you have done your homework. Thanks!
Eric
3/27/2011
Wow! Ordered and shipped same day! I'm so pleased And will definitely order from you again. I've added your site to my favorites. Thankyou!
Gwendolyn
3/27/2011
Your website was very user friendlly & easy to navigate. I got exactly what I ordered and the communication once I ordered was great.
Nikko
3/27/2011
I am glad I found this websiteetrailer.com . I have a farm tractor and this is where I can most likely find what I need. Yes, I will definitely put etrailer as one of my important contacts. What I purchased has already been shipped. Amazing!!!!
Roby
3/27/2011
Once again you guys are great! Love your speed and follow ups.
Volker
3/27/2011
Fantastic service, excellent communication. Strongly recommend dealing with you guys again.
Waldy
3/27/2011
First time using etrailer.I checked out other sites for a trailer hitch but they didn't give as much information as etrailer did and they were less expensive.They also had everything i needed and i was very surprised everything was shipped the same day i order it.I will recommended this site to friends.
Charles
3/26/2011
Great price, great service, fast and inexpensive shipping. Would definitely utilize this company again.
Dan
3/26/2011
What great service, your Rep answered all my questions, and steered me in the right direction. Have not installed the wiring yet, still to much winter here in Michigan. Fast shipping. Thanx again!
David
3/26/2011
Shopped and shopped around for a hitch for the wifes Toyota Venza. Every Google search I did etrailer.com was there. I figured what the heck. The shipping was right free and they had the best price for the hitch I wanted hidden hitch. And there was good feedback about the company. I was amazed how fast it got here. Everything was just as described and in good shape. it got here quicker than a 5oz part that I had ordered a day before from another company that was closer to my location than etrailer. The 47 lbs hitch was FREE SHIPPING, 5 oz part cost me $9.79 Install, took me 25 mins... I was happy.
David E
3/26/2011
Very easy to get around the site. Thank you!
Don
3/26/2011
I was impressed with this web site and the varity of parts.
Fort
3/26/2011
The Trailer hitch is great, the install took me about 10 min and it looks sturdy and the shipping was extremely quick.Thank you very much, great service.
Hans
3/26/2011
Great service. Prompt shipment of product ordered. Arrived quickly and everything ordered was in shipment. Packaged securely with instructions on website and in shipment box.
Joe
3/26/2011
This was a great shopping experience. I have had the quickest repsonse time with confirmation and shipping. Great job on keeping me update on what was going on with my order
Joel
3/26/2011
Ordering was easy and they upgraded my shipping for free - when I receive it I'll let you know the rest!!! Right now they are THE PLACE to get your trailer needs!
Terry
3/26/2011
I received the part yesterday and it's exactly what I needed. Thanks!!!
Aaron
3/25/2011
Put my order in Monday at 8:30 a.m. and received it Thursday noon the same weekall there and accounted for. Excellent service and quality product.
Al
3/25/2011
I forgot to tell you the 2 gentleman who emailed me with the information. My whole experience with you was pleasant. It is a rarity these days to find such service.
Bonnie
3/25/2011
You have a great web site. Its been over 30 years since I performed wheel bearing maintenance. Your tech helps are an outstanding service to your customers. Once I refreshed my memory with your resources, I had no problems with the task. I found that I needed new tang washers, and I knew that you would have what I needed and would get them here pronto! And you did! Thanks!
Daniel
3/25/2011
Easy transaction. You Rep in Customer Service did an awesome job & answered all my questions. Definitely will do business with them again.
Ernie
3/25/2011
Easy site to maneuver. Very straightforward, action on your part was quick and I appreciate the communication.
Gary
3/25/2011
It's nice doing business with a company that goes that extra mile for their customers. I have some more items I need to order, and I WILL be ordering them from you. Thanks again!
Gary
3/25/2011
Placed order 3/23/11 5:18 PM, received confirmation same day 6:27 PM, was
notified it had shipped same day 7:47 PM, received order 3/25/11 9:00 AM.
GREAT SERVICE! Thanks!
Herb
3/25/2011
Thank you very much. I will plan to order more products from you in the very near future!
Jerry
3/25/2011
Awesome Experince!! Ordered the Curt Trailer Hitch and wiring harness for a Pontiac Torrent on Tuesday. Items arrived two days later. Superfast shipping. Shipping was already free plus they upgraded my shipping for free. Easy Install. Lights took less than 5 minutes. Hitch took about 30 minutes. Couldnt have asked for a better experience.
John
3/25/2011
Great selection, competitive prices, easy to order online, fast service, and quick shipping. Hard to beat all that.
John
3/25/2011
I ordered my hitch receiver accessories on Tuesday and received them on Friday...Wow! And thats after your shipping department was able to upgrade shipping from 5 - 7 business day to 3 - 5 day express free of charge. Great website, great prices, whats not to like.
John
3/25/2011
These folks are great. Im a repeat customer. Good prices and fast shipping. Thanks for the great shopping experience.
Larry
3/25/2011
All I can say is this is the best experience I have had in many years of mail order/internet sales. Bought my trailer on Monday night, came home and submitted the order at 10:52 PM - on Tuesday at 01:57AM I got a email the order had been shipped, no charge for Express Shipping, and was at my door at 1:19pm Thursday. The packing was absolutely first rate. I will definitely be using eTrailer for the many other items l need for my truck and trailer. Great Job Guys keep it up!
Mark
3/25/2011
Return customer, 2nd hitch and wiring kit I have bought. Fits great and easy to install, took less than 15 minutes! Super fast shipping.
Scott
3/25/2011
I really like the service and support that E trailer gives me when I need any thing.
Timothy
3/25/2011
My order arrived faster than I had expected and the install was easy and quick. I am very impressed with the quality of the product and the fast service. Thank you.
Timothy
3/25/2011
Thank you very much,it was easy and stress free doing business with you...
Tom
3/25/2011
Great price and super fast shipping! Thank you etrailer! I will definately do buisness again!
Brandon
3/24/2011
Good Morning! Just wanted to let you know that the mirrors arrived and are PERFECT!! Thank you so much for the great product and service!
Dave
3/24/2011
The Rep was great..she kept following up on my order periodically it was back ordered and sending me updates each time. She was great! My husband loved the trailer hitch also! Thanks for the great customer service and great product!
Debbie
3/24/2011
Thanks for the upgrade on the shipping. The great customer service is why I
shop with etrailer and recommend you to my friends.Thanks again!
Douglas
3/24/2011
So far so good, I appreciate your goal to provide excellent customer service and upgrading faster shipping at no cost. A great way to bring in more business to your company. Your prices were also the best on Google search. I have been in business for 30+ years and run/own a few operations. Another plus is leaving you number for customers to contact you with questions or concerns. Excellent job communicating you willingness to provide the best service one can.
Gilbert
3/24/2011
I called several places and the young ladies at etrailer were the most cordial and helpful. I placed the order and it came to NC in 2 days. The installation instructions were very good both written and the videos. Got it installed in about 1 hour. Everything fit perfectly and the electrical worked perfectly and no blown fuses. I am delighted with etrailer, the hidden hitch and the electrical wiring. Thanks for a great experience. I will definately recommend you to others.
Jerry
3/24/2011
Thank you! Very quick ordering process. Thank you for upgrading shipping.
John
3/24/2011
Just a note to say thanks for handling my order so well. Your system
is fantastic with immediate confirmation and I love the tracking tool
- best I've seen.
K.r.
3/24/2011
Website is very easy to navigate and contains lots of detailed information. Lots of item choices with great descriptions. Ordering was simple and easy. Order confirmation was prompt. Shipping details were provided quickly. I will be shopping at etrailer again and recommending this site to my friends.
Kyle
3/24/2011
Awesome!!! Part shipped the samd day I ordered.
Paul
3/24/2011
They had everything i needed at a cheaper price and free shipping , have bought from them before.
Paul
3/24/2011
Everything went smoothly. Thanks again!
Philippe
3/24/2011
Excellent customer service during purchase and shipping procedures.
Robert
3/24/2011
In rehabbing a home built trailer that I bought from a friend, I found etrailer through a search engine. Their inventory is extensive, their service is courteous, fast and efficient. Also found their video on wiring trailer lights to be extremely helpful. Top shelf all the way! Thanx!
Robert
3/24/2011
Very easy buying experience. I had to call customer service and received oustanding response. It appeared that the 3035P connector would not fit my Expedition. A Ford salesperson incorrectly descibed the connector under the dash. With the prompting of your rep, I searched under the dash and found the correct connector. The P-3 plugged in and was very easy to program. I plan on building my own bracket so that the unit is right off of my right hand and easily visable. I will take pictures and send them if my project works like I think it will.Thanks for the excellent service.
Robert
3/24/2011
Definitely would buy here again,very knowledgeable sales person,quick delivery and competative pricing.
Terry
3/24/2011
I had a wonderful experience ordering from etrailer! My ordering process went smoothly, with an immediate response email telling me they even upgraded my shipping for free. I greatly appreciated that.
Alicia
3/23/2011
My Thule roof rack arrived fast and in great shape. It fits perfectly to my MK IV GLI. Very happy with etrailer.coms service.
Cody
3/23/2011
Extremely gratifying experience! Had the exact parts I needed, shipped immediately, great prices, easy installation. Highly recommend this website.
Edwin
3/23/2011
The customer service was very helpful when I had questions about parts I needed. Good prices and easy to order.
Elsa M.
3/23/2011
Everything went very smooth! Etrailer did a great job. They shipped my product the same day I ordered it and sent me email updates on everything. they even upgraded my shipping at no additional cost.
Jeffrey
3/23/2011
Excellent pre-sale assistance and support. Once it shipped from the distribution center, it was here on the second day. Thats pretty fast delivery. Very satisfactory experience.
Randy
3/23/2011
Ordering was very easy and they shipped the same day of order. Many thanks for the GOOD service.
Ron
3/23/2011
I have every confidence that my order will arrive in a timely manner and could not ask for a better customer service experience - from the on-line order desk to regular updates on the status of my order the service is excellent.
I will no doubt check to see if there are other products that I may need in future.
On another note your pricing and shipping costs can't be beat.
Stephen
3/23/2011
I have to say, the response and customer service thus far from etrailer.com has been very satisfactory. I received multiple emails detailing the status of my order and have been able to track it very easily. Although I have not received my product yet, I would still recommend etrailer.com to other. The prices and customer service are excellent.
Timothy
3/23/2011
Perfect fit for the hitch and the wiring harness. The online install videos were great.
Timothy
3/23/2011
I have made a lot of purchases online and this was by far the best experience I have ever had, not only a great price, but you more than delivered what I expected!!!! Thank you for such great support and for providing an excellant experience.
Warren
3/23/2011
Your Rep went well above expectations in helping me with an item that I had forgotten to place in my basket. Most places would have shined me on. She went out of her way to make sure my shipment was complete even though the error was mine. I keep coming back because of the customer service that I have received over the years. Thanks for a great staff!
Dennis
3/22/2011
I have been buying trailer parts from etrailer for the last several years and I can not find a better organization - seem to always have the best prices - always find what I am looking for and more - never made an error and stand behind everything they sell - if I happen to make a mistake God forbid - they even fix that... I highly recommend this organization – they have a pride in what they do – and that is getting very hard to find anymore…
Donald
3/22/2011
Fast order processing and good prices!
Frederick
3/22/2011
Love the product! Great Low Price! Love the Free Shipping! Shipped and Recieved within a few days!
Giovanni
3/22/2011
I didn't know where to go to buy all the thing necessary to set my Sprinter for towing a travel trailer. I searched the web and found e-trailer and boy I'm glad I found this site.They had every thing I needed and I mean everything. The prices are great. Best of all is the description, photos, info and reviews provided on most of the products. I've already bought from them three times this month alone and will buy from them again in the future. I already recommended this site to a friend of mine when he came over and saw all the parts came from this one place.
Gunars
3/22/2011
Excellent service! Surprisingly quick delivery. Quality products. I can say no more. Thanks
Michael
3/22/2011
Fast shipment and quick service! The product looks great on my 2008 F-150 supercrew.
Michael
3/22/2011
The product I ordered was shipped very quickly and the email notices regarding the order and shipment were very timely.
Michael
3/22/2011
Great job! Shipped quickly and arrive intact and on time.
Sean
3/22/2011
I worked with your Phone over the phone she was very knowledgeable and courteous, and answered all of my questions. The product shipped the same day and I received it the day after the order was placed. We will be doing business again. Thanks so much! :-
Shane
3/22/2011
A great place to buy from and there follow up after the sale is the best thanks!
Teddy
3/22/2011
Ordering was quick and easy and the ion was terrific. A very positive experience and we will shop here again.
Alan
3/21/2011
Good prices shipped fast.
Christopher
3/21/2011
Excellent shipping!
Clarence
3/21/2011
Wow, talk about customer service. You guys are the best. Thanks again You'll definitely get my business again.
Craig
3/21/2011
Great bike rack. I have a bad back and the light weight of this rack makes it easy to mount on and off my Honda CRV. It looks good and the bikes mount easy. etrailer is a good company to do business with.
David
3/21/2011
Great shopping experience from etrailer. I will look to them in the future.
Evan
3/21/2011
Great service in every way.
Glenn
3/21/2011
Great Place to buy, Very easy to find the parts one is looking for.
Guillermo
3/21/2011
Trailer supplies over the internet...etrailer.com is the place to go. A great shopping experience. Everything is easy to find, priced right, and service was exceptional. After I placed my order it was instantly acknowledged and I was notified the same day that it had shipped, and to my surprise and delight my shipping was upgraded so I get my order sooner than I expected. Thanks!
James
3/21/2011
Simply awesome. First, a video showing me exactly how to install my trailer hitch. Also a video on the hitch trailer I ordered. Then a free upgrade on my shipping? I couldn't be happier. I will be doing business with etrailer again...soon
Jay
3/21/2011
Excellent website functionality and unbelievably great customet service. You read the mind of consumers. Provide only high quality products at at the best price while ensuring that customers get exactly what they need... and fast. Thank you.
John
3/21/2011
Great purchase experience. They had all parts in stock, shipped ahead of schedule, and everything was received as ordered. Great e-commerce vendor.
John
3/21/2011
This is the third time i have used etrailer for purchasing a trailer hitch. It has always been easy, the best price, and great product. I will always use this company and recommend to friends.
Justin
3/21/2011
Speedy service, easy to deal with, will buy again...
Kevin
3/21/2011
Good prices, good selection, and even faster shipping. Whats not too like about that?
Kyle
3/21/2011
I run an automotive repair shop. This is the second time I have used etrailer.com for a hitch and wiring needs. These guys are top notch. Fast and free shipping are a big plus for me. Watching a video on the wiring installation was a HUGE time saver for me. I will certainly use these guys again and again.
Mark
3/21/2011
I hope the install is as easy as it was to get this ordered. I did a quick hitch lookup for my vehicle, found the one that fit. Ordered it using an addtional 5 off coupon. Qualified for free shipping and then just got a mail saying they upgraded me to Express shipping and that my order has shipped less the 5 hours from placing it.Excited to get hitched.
Richard
3/21/2011
Excellent service and the communication during all phases of order confirmation and shipping were excellent. Well Done!
Ronald
3/21/2011
Great!...Fast shipping...Product and service was outstanding.comunication...with tracking...wow...website..great..eazy to buy and check out...Thank You.
William
3/21/2011
Great service, great price, items shipped right away and if not in stock you are updated as to the status of your order. This is my fourth order from e-trailer and I would order again when I need something.
Chris
3/20/2011
I have to admit that your Service was EXCELLENT!! Your rep was not only Very Helpful but was also VERY NICE to talk to. I was a little apprehensive ordering something like this from a company I knew nothing about far away - But, I will recommend you to everyone. I am pleased with the product and service.
Thank You Very Much.
Jack
3/20/2011
Fast shipping..great quality products!
James
3/20/2011
Your product are fun and durable. Your service is great!
Marjorie
3/20/2011
I recieved my items in a timely fashion and everything was represented correctly. The how to video on the hitch was a great help, I wish the old one would of come off as easy as the new one went on. All in all a great experience. Great company to order from.
Randy
3/20/2011
I bought@installed a brake control wiring set up from you. And wanted to let you know how nice it was to work with such nice people that know what they are doing. It only took me 45 min. to install THANKS AGAIN!
Vincent
3/20/2011
Thank you for your help. You should know that you have really saved me time and money by finding that pig tail for my use. Oh boy! Well, my stuff is on the way and I await its arrival next week. Soon, mama, bike, trailer, and I will hit the road. I will remember your help.
Art
3/19/2011
Very, very happy! Placed my order Wednesday, everything arrived by Friday...had it installed by 2pm that afternoon! Have already recommended etrailer to several friends, and I will definetly come back to etrailer in the future.
Thanks again!
Jason
3/19/2011
Great job on shipping I received my order in about two days from submitting my order. I watched the video on installing the hitch and that helped a lot. It took us about 42 min to install the hitch. Very easy to install, looks great and fits like it was factory installed. Thanks, you have a great product.
Richard
3/19/2011
The order process was quick & easy!
Scott
3/19/2011
Fantastic - the product I need, excellent description on the website, excellent price and super fast shipping for a low price. Will definitely be back for other trailer needs.
Andy
3/18/2011
This is the first time that I have dealt with ETrailer or heard of Etrailer. I was very impressed with the quality of the website videos and information on products but especially pleased with the service that I received from Titus. He did a great job helping me determine whether the product would work on my hitch he is very helpful, courteous, friendly and knowledgeable. He is a great asset to your company.
Cary
3/18/2011
Thanks so much. I think this is probalby the 4th or 5th hitch I have ordered from you guys. Always the best price and quick shipping!!
Charles
3/18/2011
You guys were terrific and your website is awesome! Thanks!!!
Dan
3/18/2011
Thanks for all your help. I am impressed by the quick service and great
customer service at etrailer.com. Customer service is sadly lacking these
days. I can assure that you have won my future business as a result. Signed a happy and satisfied customer,
Dwayne
3/18/2011
Very good customer service. Fast, prompt and courteous. Would definitely do business with again. Buy with confidence.
Hugo
3/18/2011
Pricing is the best. Informative website makes it easy to find what your looking for. Shipping calculator is easy to get to with having to enter credit card info. Free shipping on orders over $150. They even sent me emails telling me when my order exactly left the warehouse. I wish everyone served us in this manner.
Jeff
3/18/2011
Awesome service, order shipped immediately and is ahead of schedule.
Thanks Etrailer!
Jeremiah
3/18/2011
Thank you for the great customer service.
Justin
3/18/2011
To start off i own a landscape company.Etrailer was the best priced and i no ill be back for more.Thanks you again etrailer my experience was great.
Kelsten
3/18/2011
Please know how satisfied I am with the correspondence that this order has generated. I looked through the vast product list you offer and am looking forward to my next order. Thank you all very much for hearing and acting on my concerns as i'm sure you have hundreds of customers during the week to take care of.
Michael
3/18/2011
Excellent service. Very pleased with site. Already received shipment and looks like it was what i need. Thank you.
Paula
3/18/2011
Excellent service. Very customer oriented.
Arthur
3/17/2011
All of the employees at Etrailer were very helpful and friendly.
Charles
3/17/2011
The hitch install was the easiest hitch I have ever installed. Very clean look to it.
Christopher
3/17/2011
WOW! I am impressed with you all so far. Your website was easy to use. I found what I wanted. Free shipping encouraged me to spend more. I was lucky enough to have it shipped the same day and now I see it is expected to be delivered tomorrow. You guys are awesome!
Jeremy
3/17/2011
GREAT PRODUCTS AND PRICES.Thanks, Thanks, Thanks!
Blake
3/16/2011
Thank you very much for getting my order out so quickly and answering my
questions so professionally. You certainly have great customer service/relation
skills and hopefully etrailer recognizes that quality. As the need arises, I'll will use etrailer again because of you.
Dennis
3/16/2011
The customer service was great. I ordered on a Sunday night and had updates before I went to bed including a tracking number. The hitch arrived after only 3 days and I was able to watch an installation video from this site, that was very helpful when I did my installation.
Larry
3/16/2011
Thank-you for your support , I have recieved the product that I ordered and I am happy with this item. Thank-you again.
Stanley
3/16/2011
Very organized web site. Had everything I needed to know to the right hitch. They even have a few great how to videos on you tube. Very fast shipping. I would highly recommend.
Stephen
3/16/2011
Excellent retailer, great pricing, website is easy to navigate. Thank you!!
Timothy
3/16/2011
I am no novice at ordering parts and service over the Internet, but I was truly amazed at the prompt and courteous service I received from Etrailers. Not only did they know what they were talking about but they had what I needed and shipped it the same day! I cant recommend them highly enough. Definitely a 5 star company!
Tracy
3/16/2011
Great! Easy ordering and shipped superfast!
William
3/16/2011
Great comunication. Brake Controller arrived next day even with free shipping. Thanks!
Wilson
3/16/2011
Great job Etrailer.com. Ordering on line was easy, got the part I wanted curt trailer hitch with all the associated parts required to complete the job wiring harness & ball mount Fast shipping with no problems & The job went as easy as the on line video etralier provided. I would definitely recommend etrailer to any one & Will shop here again when the time arises again.
Chris
3/15/2011
Received your product yesterday 3/12/11 in the mail. Installed it in 10 minutes and it works great! I am very satisfied. Here are the installation photos you requested. Thanks
Ed
3/15/2011
Your Web-Site is extremely helpful fantastic. Shows you how to hitch your hitch. The service representative was knowledgeable, patient and courteous. I wish all other Web sites and reps would learn from you. Thank you for your service and great price...
Ed
3/15/2011
Your rep responded quickly to my question, & got my replacement parts on the way as soon as possible.
Gary
3/15/2011
You guys are outstanding!
Joe
3/15/2011
I wanted to find a carrier that would be used on our next vacation early this summer. I found everything I needed on your website. To place an order was so simple. I got an e-mail to say my order has been sent, and it was being shipped in 3 to 5 days,thats earlier than I expected wow! what great service. I'm very pleased with the listing of your products and the ease to order items I needed. Thank You very much, etrailer.com
Lester
3/15/2011
Extremely easy shopping and ordering and very timely shipping.
Max
3/15/2011
My online purchasing experience with etrailer.com has to be the best Ive had in years. I was notified when the product shipped and there was plenty of follow up to ensure everything worked out for me. The trailer fit perfectly on my MDX. The only problem I had was corroded bolt holes after 9 years of road grime build up, but the video on etrailer.com showed me how to clean them out with a wire brush and everything worked out fine.
Scott
3/15/2011
The rep I spoke with was amazing. She directed me to exactly what i needed.
She gave me all the links i needed to research recommended products. Its been a pleasant experience
Tom
3/15/2011
Thanks so much for your great service.
Bruce
3/14/2011
Very satisfied with all persons who were very helpful and product knowlegable. All were polite and courteous and the prices are good.
Burt
3/14/2011
As before these guys were on my order fast, and i searched the web over, and again they have the cheapest prices and the best goods. keep up the good work, i will definately keep buying from you guys.
Charles
3/14/2011
Always the best products at unbeatable prices. Its nice dealing with a company that knows thier products.
David
3/14/2011
I have never met an internet outfit that was so fast with the status emails.
I also appreciated your website. I appreciate the wiring schematics you put on there. So all in all I really did enjoy doing business with you. Thanks.
David
3/14/2011
The wheels look great and balanced with minimal weights. e trailer shipped super fast, I clicked buy and the wheels were in motion! Very Satisfied.
Doug
3/14/2011
etrailer has a great selection of trailer gear and at good prices too. Ordering is straight forward and delivery is prompt. I intend to keep on using them.
Edward
3/14/2011
Great service as usual...had a chance to use the cargo carrier this week...easy to assemble ..light weight...does the job...will send pictures thanks!
Ernest
3/14/2011
Thanks, order recieved as promised and on time, will consider you again in the future. Thanks again.
Gary
3/14/2011
100 awesome! Service, shipping and instruction and videos were wonderful. Very happy with etrailer! Would recommend to anyone to their services and support. Saved hundreds of $$ over having a dealer or another company do it. DIY baby!
John
3/14/2011
Thank you!! you guys are awesome, I will definitely refer you guys to future buyers. My brother bought from you guys and then referred me here. I will do the same.. thanks again for great service.
Kalvin
3/14/2011
I was lucky to have the Rep I received that works for etrailer as my contact, as she was of great help in putting my order together. I have purchased items from etrailer before and the staff there are very professional.
Marvin
3/14/2011
Great shipping - got my trailer hitch quickly.
Michael
3/14/2011
This was my first time using this site and I have been very impressed by the incredibly fast processing of my order and immediate shipping.
Randy
3/14/2011
Great service!! Received the order much quicker than I thought I would. I will certainly spread the word about you!!
Raymond
3/14/2011
E-Trailer has an excellent customer service as I have always received a prompt response to issues that I have brought out.
Ricardo
3/14/2011
Thank you for this expedited shipping, I am looking forward to getting the hitch on our Honda so we can attach our Thule bike carrier and take our bikes with us anywhere we go.
Richard
3/14/2011
Amazing service, fast shipping, great product!
Ricky
3/14/2011
Order was handled quickly and sent out fast. Will continue to order for Etrailer.
Scott
3/14/2011
Exceeding excellent, courteous, efficient, and professional customer service with expert processing and follow up. Highest customer service, lowest price, and fast delivery, equals the #1 company to do business with. Be assured that my praise will be shared with all.
Terry
3/14/2011
Great online catalog. CSR experience was great.No problems whatsoever. Same day shipping, great!
Anjr
3/13/2011
Shipping was super fast and best price anywhere. Hitch matched perfect and I installed it in under 20 minutes. I would recommend etrailer for any vehicle, great customer service and great product
Daniel
3/13/2011
They were great. Kind and courteous and right to the point.
Dorian
3/13/2011
Better than anticipated. Ordered: 4 self adjusting Dexter Brake Assemblies for Hi-Lo RV. Had been manually adjusted. Price was good. Recd package in 3 days. Installation went like clockwork. Everything fit like a glove.Thanks etrailer.com. Almost forgot- sales contact was great - even linked me to assembly demos.
James D.
3/13/2011
Great site with lots of products. I got a trailer hitch for my other van and it was easy to install. Plus I saved tons of cash. So when I got a new car I came back. They even upgraded my shipping for free.
Lew
3/13/2011
Great prices and fast shipping with the price of fuel going up like it is Ill definitely try to shop here frist.
Sterling
3/13/2011
Good resource with P/N cross references and video.
Dan
3/12/2011
These guys are awesome! Emails every step of the way to update on shipping status, and lightning fast order delivery. Thanks much for brilliant customer service.
David
3/12/2011
Product exactly as advertised. Fast response, good communications and quick delivery.
George
3/12/2011
Wow great item at a low price and very fast shipping. Will shop here again for sure!!
Glen
3/12/2011
Fast getting it out to me, and letting me know.
Jerry
3/12/2011
Nice product,shipping was great.
Larry
3/12/2011
Very good website easy shopping and finding what I am looking for.
William
3/12/2011
Kind, courteous, efficient and fast. Great communicators and great service. Thank you.
Brian
3/11/2011
Great company with awesome customer service! A pleasure to deal with.
David
3/11/2011
Shopping, ordering and receiving shipment was easy and convenient. Thanks!
David
3/11/2011
You guys did a great job. Thanks for the early shipment. The product is exactly what I wanted at a great value. The instructions were to the point and everything fit perfectly. Thanks again!
Eddie
3/11/2011
The best prices and fastest shipping-anywhere. Great deal
Jimmy
3/11/2011
Great Price, Fast Shipping, Great Product!
Joel
3/11/2011
Excellent communications. Super fast shipping. Highly recommend. Will definitely buy from again. Completely satisfied!
Joseph
3/11/2011
Items I was looking for were less expensive than I thought they would be - after checking with the dealer for what I paid at ETrailer I only would have gotten the receiver I will recommend Etrailer to all that are looking for products.. Ordering was easy also and the friendly emails I received - you folks are tops in my book - Thank You Very Much..
Karl
3/11/2011
Many thanks for the email, and the upgrade in shipping. Much appreciated!
Michael
3/11/2011
Thank you! I came back to etrailer because of your customer service! You delivered!!
Paul
3/11/2011
Thanks. You guy are great!!! Your Customer Service Department Rocks....!!! Good Job...
Percy
3/11/2011
I love your website, it is very user friendly, very informative and great prices to boot!! I will definitely tell anyone I talk to who needs trailer parts what website to go to! Thanks again!
Steven F
3/11/2011
I think the prices are reasonable and customer service after the sale was exceptional. Thanks so much for the quick shipping
William
3/11/2011
Trying to find a cargo carrier that was affordable and the correct size was a lot harder than I thought it should be. Im glad I found etrailer.com the images were sharp and detailed so we found what we wanted very easily and the operaters we spoke with were knowledgable and helpful.
Angelina
3/10/2011
Etrailer.com had exactly what I needed at the best price anywhere. Fast shipping and all products arrived exactly as I ordered. Great job etrailer.com.
Brian
3/10/2011
Items in stock fast shipping snd handlihg
Dana
3/10/2011
Have now placed three individual orders with etrailer.com and so far so good. Friendly, professional customer service, competitive prices, and spot-on order accuracy. What more could you ask for? Thanks etrailer!
Darrin
3/10/2011
The gentleman that I talked with very helpful and made sure I was ordering the correct part along with getting it shipped ASAP. My experience was very good. Keep up the great customer service... It will grow your business. thanks.
Eric
3/10/2011
etrailer is the only place i will ever buy towing needs from again!!! Fast delivery, great website with videos,order was correct.Its just really great to deal with a company that is first class.
Thanks etrailor
Herschell
3/10/2011
So far so good, pretty much painless with plenty of info.
Lane
3/10/2011
The Curt Class III hitch I ordered for my Subaru Outback was very well priced, and I could not beat the free shipping. The installation was quite simple those fish wires really work well, the instructions were clear, everything was straightforward, and the fit and finish of the hitch can't be improved on.
Michael
3/10/2011
We appreciate the service we received.
Milton
3/10/2011
Help before purchase, shipment in reasonable time, items as advertised. Good transaction, would recommend!
Stan
3/10/2011
Very fast shipping. Good e-mail communication on status of order. Great order tracking information provided. Overall - very satisfied.
Terry
3/10/2011
The staff at etrailer is very helpful, knowledgeable and very professional. This is my first time ordering from them and it was a very easy and fast transaction. Next time I need something they offer, Ill be back. Thanx.
Tom
3/10/2011
Awesome! This is the only website I will go to for my towing needs from now on! The website is very easy to navigate and filter down to exactly what you are looking for. Also, my order shipped within a few hours of placing the order, and the shipping was upgraded for free! Definitely has exceeded my expectations!
Chris
3/9/2011
Fantastic customer service... I really appreciate it and will gladly complete your survey with a glowing review...
Craig
3/9/2011
A great place for shop, fast service! Always helpful if you need to call for questions and would recommend anyone to them.
Crystal
3/9/2011
What can I say? Very, very good.
Dale
3/9/2011
Your rep was very helpful and put up with me on changing my order a few times. Thanks!
David
3/9/2011
MUY VARIADO LA PAGINA WEB, PARA BUSCAR ALGUN ARTICULO. TAMBIEN VARIEDAD DE PRECIOS Y MODELOS DISPONIBLES CON BUENAS FOTOS DEL ARTICULO CON MAYOR SEGURIDAD EN DESCRIPCION Y DETALLES POR ESCRITO TAMBIEN PARA EVITAR ERRORES DEL ARTICULO ORDENADO. POR OTRA PARTE MUY COMPLETA LA INFORMACION DE MI PEDIDO EN LA CONFIRMACION Y TAMBIEN EN PROCESADO MI PEDIDO. GRACIAS
Edgardo
3/9/2011
I was all good and I saved a lot of money with the free shipping
Gary
3/9/2011
I was very impressed with the speedy service provided on my order. I definitely will use etrailer again!
Howard
3/9/2011
This is my first experience with e trailer. I am delighted with the attention my orders received and the communications fron e trailer to keep me informed as to the status of shipping. The on line product catalog is well organized and provides adequate information for product selection. I dont anticipate being a large volume, in terms of number of orders, customer but I will definitesly order again as my needs arise and wil recommend e trailer to others. Thanks for a very positive experience.
J.w.
3/9/2011
Great turnaround time. Ordered on a Friday night and got it Monday. Even though it wasnt before 3 pm
Application data is accutrate and easy to search. Installation instructions and videos are great. The most competative price out there! I do not have anything negative! Great place to do business!!
James
3/9/2011
Thank you very much for fast friendly service ...hope to shop with you again soon..
James
3/9/2011
I have always got very good service. My order arrives promptly. Even on the rare occasion of a problem with the order eTrailer has made the order right with out any problem at all. I am happy to be an eTrailer customer.
Jeff S
3/9/2011
I will be doing business with you guys again. Wonderful service !!!! Thanks for getting our product out to us in 3 days!!
Jeffrey
3/9/2011
WOW! I wish all online shopping was this customer friendly..really you guys are the best!! from the personal e-mails to the quick shipping tell the truth..you knew i was going to order this trailer brake fro my truck and already had the label ready didnt you!! GReat Job to all and great price too!!!
Joe
3/9/2011
Everything has been great so far. I was upgraded to 3-5 shipping at no addtional cost. Great customer service so far.
Jonathan
3/9/2011
I placed an order yesterday expecting it to ship in 3 to 5 days and with an hour I had comformation that it had already been shipped. After looking at the tracking I will get my order by tomarrow. etrailer was on the ball.
Rodney
3/9/2011
Fits like a glove on my 2010 Nissan Pathfinder. As far as customer service is concerned your Customer Service Rep was a breath of fresh air! I had a no later than date for delivery and she moved mountains to make it happen. Even one day early!
Thomas
3/9/2011
Outstanding company to deal with. Fair pricing and exceptional service and people.
Tj
3/9/2011
This has been the second time that I've ordered form E-Trailer. Both times have probably been the best experience Ive had in buying online or even going into a store. I completed my order online and I received an email that my order had been verified and shipped with a tracking within only 2 hours. The prices are great and make me feel like I'm not getting ripped off. Also the videos are another great addition. I seem to learn better by watching than trying to read the instructions and visualize it.
Toby
3/9/2011
You guys have great customer service and we will gladly recommend
Etrailer to all our family, friends, collegues, and other contacts.
Tom
3/9/2011
Excellent product. It took less that I expected to mount on my 1998 Honda CR-V - even though the vehicle was banged pretty badly - but now the rear section of the vehicle feels stronger with the hitch bolted on! Havent used the hitch yet but I am sure it will work great.
Valerian
3/9/2011
Super fast shipping and excellent customer service. I would definitely buy from etrailer.com again.
Vu
3/9/2011
Super fast service....Ordered the hitch and a couple hours later out the door....Thanks!
Wade
3/9/2011
Etrailer shipped within 12 hours. I rate my 2 order experiences as excellent.
Wiley
3/9/2011
Great price, super fast free shipping and excellent correspondence! I will definitely be shopping here again.
William
3/9/2011
Very impressed. I frequently purchase items online from various retailers but was extremely impressed with your entire system. Very good job!!
William
3/9/2011
Wow, I ordered my hitch at noon and it already shipped? Great service. I look forward to recieving my new hitch. Thanks!
Al
3/8/2011
I just wanted to let etrailer.com know that I will continue to purchase from you as long as you continue to offer this type of customer service. I was researching a Prodigy P2 brake controller. I had a few questions and called etrailer.com. The customer service representative was very helpful and courteous. I finally bought from etrailer and the purchase was in my hands within 3 business days. additionally, I had found it on another site for a little less. I notified etrailer.com and they stood behind their "low price" promise without question. It is great to know that a company considers the customer as a priority. I have already recommended to a relative that they contact etrailer.com for an anticipated purchase.
Thank-you
Daniel
3/8/2011
Very good selection website easy to navigate.
Darrin
3/8/2011
Everything seemed quick and easy.
David
3/8/2011
Everything was thoroughly handled and expedited. EXCELLENT!!
David
3/8/2011
Your Rep did an excellent job. Your delivery time was great. Two days. Thanks for a good experience of ordering online. We are very pleased.
Debra
3/8/2011
Prices are great people are great support is great thanks!
Emilo
3/8/2011
Very good service and parts arrived on-time and in good shape.
Gary
3/8/2011
Real easy to find my products ordered. Shiped and received in three days. What could be better?
Gaylord
3/8/2011
As always, purchase with confidence. The information on the web site as well as you tube make it easy for slection and installation. Everyone should use your site for their towing needs.
Harry
3/8/2011
I really appreciate the personal feedback and the upgrade on shipping. Can't wait to get my shipment! You can bet I'll recommend you to my friends.
Les
3/8/2011
Great web site. Information was abundant and all of my questions were answered without having to call or search for hours.
Great shipping times also!!
Paul
3/8/2011
I was informed completely about shipping dates. I could plan my schedule because with this information I knew the time the shipment would arrive. Very impressive. I installed the hitch on Tuesday March 8. The instructions could be improved. I was able to figure out but it wasnt clear cut.
Randall
3/8/2011
Thank you very much. So far it has been a great experience and I will definitely tell others.
Rob
3/8/2011
Best price, Free fast shipping, A free upgrade to faster shipping! Awesome transaction - Will definitely use etrailer again.
Steve
3/8/2011
Ordered a Prodigy brake controller at best price I could find anywhere. Free shipping included standard 5-7 days. Got notice few hours later that product was shipping with upgrade to Express shipping 3-5 days at no additional cost. Great first time customer experience. At this point, these folks seem to have it figured out when it comes to first impression customer service. I will return as needed for future purchases!
Tom
3/8/2011
Your web site made product ion and ordering very easy! The videos of instalation were most helpful both with product selection and the instalation of the brake controler and wiring kit.
William
3/8/2011
I'm very happy and impressed. I ordered my trailer hitch on a Tuesday night and it was waiting for me when I got home from work on Friday
Clarence
3/7/2011
Fast, like knowing your cheaper without having to spend a lot of time on the net looking for a good deal.
Curt
3/7/2011
Wow...faster than I expected:)
Elaine
3/7/2011
I had purchased a trailer hitch system from you previously and I was very happy with both the price and the speedy delivery. I have just purchased a bike rack from you to install on my hitch, and it shipped with a free upgrade the same day! Now that is great customer service! Thanks a million, I will certainly be back here for my next purchase.
Geoffrey
3/7/2011
This is my second time ordering from etrailer, prices are great, along with prompt efficient service. I fish bass tournaments and I tell everyone who needs to replace to lights to go etrailer.com.
Jonathan
3/7/2011
Thanks for the expedited shipping! I received the parts today and all looks to be in order. The packing was done very well to ensure none of the products shifted in shipment. Pass my thanks on to the packaging guys! Thanks again for your great customer service. If I ever need any trailer equipment in the future I'll be sure to use you in the future!
Joshua
3/7/2011
Simply exceptional service. You would have thought I was buying an expensive german car!
Justin
3/7/2011
Great service, fast shipping. My first experience with etrailer.com has been wonderful. I will be back.
Mark
3/7/2011
Very professional staff, great and punctual emails, super products shipped fast for reasonable prices. I was very pleased with both my products and customer service. Frankly, I typically recieve such poor customer service on this local store driven economy I was pleasantly surprised how good it could be here even with a mail order purchase!
Philip
3/7/2011
The hitch was everything you said it was. Very nice product. Excellent service, faster than expected delivery and was very easy to install. I precleaned the frame and bumper bolt holes and the had the hitch installed in 10 minutes flat. Didn't even have to lower the spare tire. You guys are doing business with the customer in mind. Thanks for the great service. I've already told my friends about you.
Robert
3/7/2011
Excellant service! Everything is in good order. Arrived faster than expected.
William
3/7/2011
Great price and service so far. My shipment is on the way. Free shipping is pretty hard to beat! In our business.....We rebuild 35 to 50 large boat trailers per year.I will continue to buy parts from Etrailer.
William
3/7/2011
It was quick and easy to find what I was looking for. It was a pleasureable experience dealing with ETrailer.
Bob
3/6/2011
Wow! This has to be the best web site and customer service I have ever experienced when placing an on line order. Kudos to your web and customer service people!
Charles
3/6/2011
Excellent service! Got my package in less than 48 hours. Very happy with the product.
James
3/6/2011
The customer service Rep provided was fantastic. He was very knowlegdable and very courteous. I will definitely return to etrailer for my needs.
Jerry
3/6/2011
Fast and friendly thanks
Michael
3/6/2011
These guys are professionals! Orders are shipped incredibly quickly and have always been accurate. Free shipping on orders over $150 is fantastic.
Steven
3/6/2011
Excellent, Thanks!
Thomas
3/6/2011
fast delivery great product
Thomas
3/6/2011
I love the Videos showing how to install the Hitches and wiring Harness!! Thanx again!! just wanted to tell you all that the hitch i ordered from you was awesome, the videos you have online were such a big help, only took me about 30 mins to get it on, i was impressed. My brother will be ordering a hitch for his wifes Durango from you all very soon. i had checked locally for the same type hitch, wire harness and reciever and it was about 110.00 dollars more than what i paid for it with you. That should say it all right there. Thanx again, have a great weekend!!! Ill be back next time i need anything you carry!!!
Todd
3/6/2011
Great... shipped same day... and upgraded my shipping. Thanks.
Brandon
3/5/2011
etrailer.com has top notch customer service. This is my second purchase and I have been pleasantly surprised by the service after the sale. Its obvious that etrailer has made a commitment to become a leader in treating the customer right and truly wants your repeat business.
Chris
3/5/2011
I think etrailer ships FAST. I would reccomend etrailer and when I need something for my truck or my trailer I will return to etrailer because they perform well.
Jason
3/5/2011
Thanks for your quick responce. It is appreciated.
Norman
3/5/2011
You people are the greatest. it seems that you go out of your way to please. Now that is what i call customer service. thank you so much.
Roger
3/5/2011
Part arrived in 4 days. Perfect fit for 2011 Honda Pilot. Took about 20 minutes to install and saved more than $150 from dealer. Honda should be ashamed to install factory hitch but no wiring harness. Install video was more helpful than printed instructions that came with harness. Printed instructions shows install 2 fuses in auxillary fuse box but only 1 comes with kit.
Stuart
3/5/2011
Awesome site and service will keep this site as a favorite and refer to my friends.
Thomas
3/5/2011
Really impressed with the information on your site for choosing the right hitch for my car. Then the quick response via email that my order was received, and processed. To really enjoy this experience was emailed with the shipping info being shipped 24 to 48 hours and was given a express 5 day shipping up grade without any additional expense. Would highly recommend ordering from etrailer.
Thomas
3/5/2011
Customer service is super, great products, very easy to get products ordered and shipped. I wil purchase from etrailer again. I will recommend to my friends. Thanks.
Tommy
3/5/2011
Great service, fast delivery, I ordered over the phone and treated wonderfully.
Clinton
3/4/2011
etrailer.com has a very good selection of parts and accesories. they always carry top quality for a very reasonable price!
Curt
3/4/2011
thank you so much for your excellent service. recieved my order today. very pleased with your store. thanks again, dan paske, fort peck, montana
Daniel
3/4/2011
Super Fast and very friendly service.
Danny
3/4/2011
Awesome!
David
3/4/2011
The person that was on the phone that took my order was very nice.Was quick and to the point.Took my information.Send me a e-mail that my part was on it way. And this was late about 5:30 pm west coast time.Great job, thank you etrailer.
Elizer
3/4/2011
The help and service I received was very good and professional. I have nothing but praise for the ones I have had the opertunity to talk to. Thanks so much for the good job.
Fred
3/4/2011
Love you folks ! Great service / great prices / friendly order takers !
Gary
3/4/2011
Excellent experience. I ordered from etrailer because of the outstanding information about the product on the web site. I was looking for Wesbar replacement bulb capsules and they had excellent information and reference to old model. Product shipped correctly and arrived very quickly. Price was very competitive. etrailer will be my first choice for trailer parts.
Henry
3/4/2011
I'm very happy with the way I was treated by the People that took my Order. And the Service.
Hestel
3/4/2011
Thank yor Fast Shipment.
Jan
3/4/2011
I bought the front hitch for my 2008 GMC 2500HD. The main thing about etrailer other than a great price on the hitch is the video on how do install it. You did a great job on the video too. I can say that as I am a retired director of photography. Thank you...
John
3/4/2011
Love it, put it on in about 20 min. Four bolts and a U bolt and I was done. Shipping was amazing fast and great price!
Josh
3/4/2011
Site was easy to use and very helpful!
Kenneth
3/4/2011
Very nice - easy and quick.
Michael
3/4/2011
Your phone staff very competant
Mick
3/4/2011
Good Shopping experience. Product as described and shipping was expedited. Very pleased. Thank you.
Paul
3/4/2011
Excellent customer service. I received three emails letting me know the progress of my order. Id recommend etrailer to anyone who needs parts or supplies. Shipping was fast and ordering was easy.
Ralph
3/4/2011
This is the second bike rack purchase from etrailer.com. Product and delivery were as promised, as was honoring of price match policy. Personnel were promptly available and knowledgable when it came to questioins via phone.
Richard
3/4/2011
No complaints. They do what they say they will do. Can't ask a lot more than that. The products I ordered are high quality and the service is excellent.
Stephen
3/4/2011
I shopped online for 2 days before convinced that etrailer was the best deal.Trust me and go ahead and order your hitch,wiring,ball,and other accessorys now so you can get yours in 3 days with free shipping as I did. Go ahead with other moving details like me while these items are on thier way. P.S. Your rep was very nice and made for an easy & pleasent trasaction. Thank you etrailer!
Terry
3/4/2011
These guys are always amazing in having a large ion, good prices, and FAST shipping. I placed an order at 1pm and got an email that it had shipped at 4pm! Keep up the good work and you will always get my business.
Thomas
3/4/2011
Web site is easy to maneuver prices are lower than most other trailer sites.
Communication is very good and they follow up with emails on shipment.
Thomas
3/4/2011
Great prices, very quick shipping, cust service is topnotch.Thanks
Travis
3/4/2011
Great communication item was back-ordered, your staff was very helpful, keeping me informed and letting me know my options, excellent service, good prices!
William
3/4/2011
Everyhing went smooth, ordering,shipping and harness was easy to install.
Anthony
3/3/2011
Your online video of an installation is extremely helpful.
Bill
3/3/2011
I loved the whole experience fast shipping great product excellent price and great communication kept me updated on shipping time just awesome!
Charles
3/3/2011
I would like to thank the people in the shipping department for expediting my order to get it out in record time.
Curtis
3/3/2011
Wow, thanks for the upgrade I really appreciate it! I'm excited to get the
rack so I can go get my new bike.
Daisy
3/3/2011
Its a very easy site to navigate, even for a not so savy computer user like me. The pricing is very good and the shipping and communication are considerably above average.
Dana
3/3/2011
Best Prices and very quick shipping.
David
3/3/2011
Your rep was great, after my first call with her I worked around my schedule so could call back when she was available to answer my questions and get everything ordered I needed. She was quite thoughtful and a pleasure to work with. etrailer have lots to offer (including the videos!) and ships quickly. Thanks!
David
3/3/2011
Great service, excellent customer service, Also.Your rep was very knowledgable with 5th wheel hitch kits, Airborne/Sidewinder, and other equipment I needed for my new Silverado. Equipment was delivered in just a few days in excellent condition. I will use etrailer for all my vehicle needs in the future and am very happy to have discovered their website. In addition to all these positives, the "icing on the cake" is etrailer matched one item advertised at a lower price while all other items were priced lower than any other place I checked. There websited also has endless instructions for installation assistance. Thanks again....
Dennis
3/3/2011
I found your site very useful. There were measurements at the bottom of the page so I knew I was getting the right gears for my jack. Thank you!
Dennis
3/3/2011
Your rep knew the product and was helpful with the specs on the different things I needed to know to make decision on what to buy.
Doug
3/3/2011
Awesome site and service. I especially liked the tracking feature and everything was here so fast. Ive got a new trailer store!
Joe
3/3/2011
I haven't received the items, but so far Im very happy. Even though I always shop around for the best deal, with the detailed videos on how to install the hitches to the quick and friendly service over phone and email, I went with etrailer and plan to be back for more.
Mohammed
3/3/2011
Thank-you very much for the upgraded shipping on my order! I appreciate
it.
Thomas
3/3/2011
Just received my order today which was a day earlier than anticipated. My whole experience with etrailer.com so far has been exceptional. I havent had a chance to setup my cargo trailer and check out the rest of my order yet, but as soon as I do I will post my reviews. As of now I am a very satisfied customer. Thanks to the staff at etrailer.com.
Craig
3/2/2011
Considering my nickname is Fast Food Nightmare you might surmise that I am never impressed with customer service. And, well, frankly, it is true that I find most companies to be severely lacking in customer service. That said, I can do nothing but rave about the outstanding customer service of etrailer.com. I placed my order at 11:23PM Mountain Time. At 12:16AM Mountain Time I received and order confirmation and shipment pending email. Then at 2:46AM Mountain Time I received an order shipped confirmation email. In less than three hours... in the middle of the night... my order was received, processed and shipped!!! Quite possibly, this is the best customer service I have ever encountered. Add to that the fact that the website has video tutorials and access to trailer hitch experts who can help with the installation over the phone... I am not just impressed, I am overwhelmed with satisfaction. I will be using etrailer.com again for anything and everything they sell that I want. All I can say is WOW!
Daryl
3/2/2011
Finding what I needed on etrailers website was easy. The ordering process went very smoothly and I received an email the next day stating my order had been shipped out and should arrive in 3-5 days when I was expecting 5-7 days. Great Service!
David
3/2/2011
Great prices.Shipped free to border for me to pick up and saved me aprox. 50.
thanks
James
3/2/2011
I just wanted to thank you for your patient, courteous, helpful service over the phone with me this past Friday. I spoke with a few people, and each one eased the stress of my problem with my first order that I had placed. Phone service can sometimes be so stressful, and you all provided a friendly, easy-to-relate-to attitude, of which I am truly appreciative. After a less than desirable phone conversation with a representative from another company, speaking with you all was a breath of fresh air. I felt totally taken care of, and completely free from the anxiety I had gained from speaking with that other company. Keep being awesome!
Jessica
3/2/2011
Great service, very fast. And thanks for the upgrade in the shiping .
McDonald
3/2/2011
etrailer.com it was a pleasure to do business with you. Cheapest Prices on the Net! Great communication! Fast,Free, Upgraded shipping! Arrived on time. As soon as product is installed I will review it as well. A+++ company to do business with.
Robert
3/2/2011
Got it. Thanks. Will order from again.
Wes
3/2/2011
Excellent product ion. Even better customer service. Friendly employees. Met all of my needs. Thanks e-trailer! Will definitely do buisness with you again!
Aaron
3/1/2011
Fantastic... I only placed a small order for parts I could not find locally, and they were shipped the same day! No more running around town searching for parts for me when you make it so easy. Ill be back, and thanks!
Kenneth
3/1/2011
Thats why I keep buying from you guys. Your communication and shipping is second to none. I appreciate the great service. I am very active on some of the RV and towing sites. I have never seen or heard a bad word from any member talking down "etrailer". You guys are highly respected and referred. Thanks again.
Kerry
3/1/2011
etrailer is probably the best online retailer I have bought anything from in the last year. I also recommend calling in your order because their sales staff is very knowledgeable about their products and provided real world opinions that help you decide which product it right for you. Plus the sales sales associate price matched and shipped my order the same day! Great work etrailer, I will definetly be using your site again.
Matthew
3/1/2011
Your rep was very helpful & personable. She was also very knowlegable .
Melba
3/1/2011
I received the part today. Thank You very much and your service is superb.
Robert
3/1/2011
This was the first time that I ordered from this Company, and the Service was excellent and shipping was very fast.
Robert
3/1/2011
Great price along with quick, fast service and shipping. Item descriptions are accurrate. There was even an installation video!!! A very positive experience.
Rodney
3/1/2011
I am veary happy, thank you!!
Scott
3/1/2011
Thank you so much for the super quick shipping. The hitch is awesome as was the service from eTrailer.
Alan
2/28/2011
The information on the website is extensive. I like the link to see the installation instructions.
Antonio
2/28/2011
Fast service, excellent merchandise, friendly sales person. Thank You.
Bob
2/28/2011
Etrailer.com has an excellent selection of products reasonably priced, best part is when you buy something that requires other parts for install, it automatically recommends those parts for you so no trolling around to find what you need.
Bryan
2/28/2011
Thank you! I (heart) etrailer.com. You guys have been awesome!
Jaime
2/28/2011
This was my first time to order with etrailer.com they where professional, helpful and fast with processing my order. I found the tracking links to be very useful.
John
2/28/2011
Thank you very much. Your company is always a pleasure to deal with.
Michael
2/28/2011
Was very happy with Etraier great service and price the sales person was very helpful added Etrailer to my favorites on the computer for future needs.
Michael
2/28/2011
Got it and installed very easily. Thanks for the promt shipping!
Nikki
2/28/2011
Fast shipping and great price. Video instructions made the installation a snap.
Rod
2/28/2011
Excellent help from your rep to determine what to buy. Product was shipped and delivered as promised, and although I have not installed the products yet, everything looks like exactly what I was told it would look like. I have no doubts that the installation and use of each component will work as advertised. Thanks!
Christopher
2/27/2011
This is a great place for everything I needed to get my truck hooked up to my trailer. Prices are very good and the parts match perfectly to their description.
Thank you and I will be back.
Josh
2/27/2011
Tried to write a review at the link you sent and it would not let me sign up. Was very pleased with your service, hitch arrived quickly and installed without difficulty as advertised. Would definitely order from your company again. Wish I had ordered the magnet for the trailer wiring also.
Lisa
2/27/2011
Very happy with your fast service of your company. I will tell frends about your business .
Robert
2/27/2011
Got it FRI, installed it SAT, used today and love it. Couldn't have been easier...bolted right up. Loved the wire bolt-fisher thingies. You guys kick ...!
Ronald
2/27/2011
I bought a wiring harness and Hidden Hitch for my 2007 Honda Odyssey. Shipping was amazing quick, the videos made installation foolproof, everything fit and looks great. I will definitely use etrailer.com for any towing-related parts for my vehicles.
Ted
2/27/2011
I ordered a hitch and wiring harness. The installation videos on the website were great and the prices were the lowest I found. I appreciated the multiple emails, keeping me informed to my orders status. Everything arrived on time as expected. A very easy transaction.
Aaron
2/26/2011
You folks offer great service and products web site was east to navigate nice doing business with you.
Charles
2/26/2011
after botching my order, etrailer staff caught my mistake ,notified me of and resolved the problem very quickly. My order arrived promptly with no delays. If need you can actually speak with a human being not a machine to solve errors. Thanks etrailer for saving me a lot of money.
Kim
2/26/2011
Excellent transaction processing - simple and fast. The free shipping is hard to beat especially on tire/rim combos.
Len
2/26/2011
Everything arrived quickly. It was all packed nice and everything assembled easily. Great Job etrailer!
Paul
2/26/2011
I am very pleased with the service. the quick shipping from you was execellent. i added you all to my favorites list. any more i'll buy from you all thanks again.
Rick
2/26/2011
Order processing and shipping was fast. I was very happy.
Robert
2/26/2011
Courteous service from your rep and very friendly.
Thomas
2/26/2011
Quick and easy ordering, Order arrived at least 2 days earlier than promised. Very good experiencefor me.
Barbara
2/25/2011
Thanks I have add your store to my fav. List.
Barry
2/25/2011
My experience was stress free and felt special. I emailed a staff member asking for assistance and she got back with me with the answer to all my questions. I was very pleased with her help. Thank You again. Thank You also for changing my delivery, you are very kind. It has be a pleasure and will certainly tell my friends.
Carolyn
2/25/2011
Thank you have excellent customer service! Its a pleasure doing business with you.
Craig
2/25/2011
The etrailer company has the BEST Quality & Inventory Control of any company I have ever done business with.
My parts were shipped Very Fast and were Exactly what I ordered. I am also appreciative of the fact that I was treated like a friend by the lady who was very pleasant while helping me place the order.
Gordon
2/25/2011
I appreciate the speedy service and the shipping upgrade.
James
2/25/2011
The part was the right one and it came as promised...I will deffenetly reorder from you company soon...
Kenny
2/25/2011
Fast shipping! I think I ordered my hitch on a Tuesday and I had it installed by Thursday afternoon. I emailed a question or two to you guys before ordering and had a quick response.
Lee
2/25/2011
Fast shipping. Exactly as described.
Paul
2/25/2011
I found your website via a Google search for Civic 2009 trailer hitch wiring. I first viewed the wiring harness installation video. Then I navigated the Custom Fit Custom Fit Vehicle Wiring forms to specify my vehicle, and wound up at the corresponding wiring harness product. At that point I decided to buy from etrailer.com. I found using the website a pleasure, and helpful in doing my shopping cart contents pop-up, related items, also viewed items. The checkout process was smooth and inspired trust. Afterward I found and viewed the trailer hitch receiver installation video. That convinced me to have the hitch professionally installed. Not because of the difficulty of the installation - but seeing the use of the torque wrench reminded me of safety issues. I found the videos to be clear, focused, informative and refreshingly brief. They effectively communicated the essentials while having the feel of complete disclosure.
Congratulations to the designers of your website, and to etrailer.com for choosing them. Hopefully the whole website has the same quality as the parts I viewed.
Peter
2/25/2011
I would like to take this opportunity to say thank you for the quick turn around of my order… If the need arises I will shop with you again.
Rickey
2/25/2011
No complaints at all. Quick service indeed! If the product arrives as advertised, I will be purchasing from you again, guaranteed. Thanks!
Robert
2/25/2011
I have complete satisfaction in my experience with finding the products that I need and ordering those products online with etrailer.com. Communications following my purchases with etrailer have been equally as pleasant. I have shared my experience with family and friends so that they can have the same confidence in the products they order. The first place I look for my online shopping is etrailer.... if they have it, Im done shopping. Its time to order. Their prices are as good as any I have found and their service is second to none.
Ronald
2/25/2011
Thanks for the fast turn around and up grade...Have a great weekend!
Sebastian
2/25/2011
Thank You,for the free upgrade on shipping. A friend of mine recommended etrailer, I will also.
Vickey
2/25/2011
The hitch fit my vehicle perfectly! Shipping was fast and etrailer.com kept me informed with tracking numbers, etc. If I ever need another hitch, theres no question where I'll be buying it! Thanks etrailer.com
William
2/25/2011
I ordered a 4x7 Adapter and wiring kit for my 2011 Ford Ranger. We have always been taught in the Retail business that customer service is of the utmost importance. That said my experience with etrailer has been extremely pleasureable. Not only was there staff pleaseant but they were clearly knowleable of their product and its different applications. In my case there was an issue with the right product number but your Rep promtly volunteered to research the matter and gave me a very timely response. These folks really understand what it takes to get my return business in this day and age. Thanks folks for a great job, Well Done!
Axel
2/24/2011
etrailer.com provided a great instruction video of the item I was looking to purchase. It sold me on purchasing the item from them. Item was shipped promptly and email correspondance related to the status of the purchase was appreciated. Will use them again!
Branden
2/24/2011
A very responsive and informative salesperson it made the purchasing process a pleasure.
Daisuke
2/24/2011
I have made several purchases from etrailer and they always have the lowest price and my orders ha ve shipped the same day every time. their response time ls great highly reccomend
Danny
2/24/2011
Customer service is above anyone i have ever shopped online. You are informed anytime something happens to your order.
Jeremy
2/24/2011
Etrailer was the fastest online transactions I have ever encountered. If you need an item that they have I highly recommend you do business with them! A+++
Jeremy
2/24/2011
Great service, shipping products on time, Great follow up! A pleasure doing business with E-Trailer.
Joe
2/24/2011
Dealing with your organization has been great. I have found that not only do you have good communication with your customers its prompt and honest. This is hard to find sometimes these days. Keep up the good work... OH your prices were great also..Thanks!
Michael
2/24/2011
I was completely satisfied!
Michael
2/24/2011
I really like your shipping tracking map - its the greatest!
Tim
2/24/2011
The website is easy to navigate and the shipping is very fast. Also prices are really good.
Brian
2/23/2011
Exceptional service. Very happy with the web site, customer service prompt with responses to order validation and shipment.
Bruce
2/23/2011
Second order, and very happy with the previous product. Am awaiting delivery now and believe everything will be great.
Dan C
2/23/2011
Thank you. I have a 2" hitch, please change to a 2" rubber cover. You are a great company, I'm impressed with your catching this
David
2/23/2011
I was very happy my entire transaction. My sales person very thorough and helpful with my order.
Dennis
2/23/2011
Thank you for the outstanding service. The fenders arrived today. I'll definitely order again. I'd recommend you to anyone. Price is right and service is exceptional.
Dennis
2/23/2011
Very impressed with the service and it arrived the day you said it would. Fits great and looks good. Excellent service and we thank you for being so efficient.
Don
2/23/2011
Quick and easy purchase. Your rep answered my questions, she knew the product and was pleasant to deal with. The parts were in stock and have now shipped and I am very happy with the overall results.
Harvey
2/23/2011
Easy shopping online.Very fast shipping. Thank You.
Pius
2/23/2011
Great site. Detailed product descriptions. Good shipping deals. Excellent from start to finish.
Robert
2/23/2011
Wow. I'm impressed. I placed the order late last night. Got to the office at 7am and I have an email from eTrailer that is providing me with Tracking information on my order! It has shipped already? Wow. That is just what I needed to see. No problem with items not being in stock. Looks like I'll meet my move date with a couple of days to spare.
And your site is about the most user friendly site Ive ever navagated. Videos of installation are priceless.
Thank you eTrrailer!
Ron
2/23/2011
I thought the lady was a great help when i ordered my parts. She looked up to make sure the parts were right,she also took her time and at no time did i feel rushed. GREAT help. I also would share this sight to freinds. Thanks so much!
Sandy
2/23/2011
It is a real pleasure to do business with savvy people. So often, some people forget to say thanks for their service. What a conscientious company. Thanks for expediting my order and thank you for the service.
Stephen
2/23/2011
I have purchased a number of things from etrailer and I am satisfied everytime. Everytime the part fits perfect and I get them on time a great company to deal with, and the people you talk to at the call in center are very knowlageable and friendly I am a customer now and will be for a long time to come.
Thomas
2/23/2011
Quick service,good customer service.
Ashley
2/22/2011
It has always been a pleasure dealing with etrailer.
Charles
2/22/2011
I am very pleased with your company's prompt communication about my order. Looking forward to my delivery and would surely do business with you again.
Dolores
2/22/2011
I really appreciate and value the information presented on your web site. The tutorial videos really helped me decide on the right equipment.
James
2/22/2011
Great selection, quick shipment. Very satisfied and will use etrailer.com for future purchases.
Jared
2/22/2011
Knowledgeable, pleasant and congenial to deal with, very fast service. Much appreciated.Thank You!
Larry
2/22/2011
Same day shipping. Prompt email notices. Free upgraded shipping. Excellent service.
Leland
2/22/2011
Never a problem what so ever.
Martin
2/22/2011
Very easy to communicate with and to work with on an order. Very pleased with the fast service, will definately order from etrailer.com again.
Terry
2/22/2011
I placed the order on Wednesday afternoon and received it on Friday afternoon. It didn't take very long to install it. The directions were very simply, I didnt have any problems at all. It also looks very nice. The wiring harness sure made it easy to hook up, just plug in. Very simple.
Tom
2/22/2011
My recent order for replacement lens was WAY OVER THE TOP! Your rep really worked to get the right part I needed. He kept me in the loop as this took about three months to complete. Thanks truly an asset to your business. Guessing thats their area. GREAT JOB!
Tom
2/22/2011
This is the way buying things on the internet should be. Great selection.
Great website. Great staff. they know what they are selling. Great prices.
Thanks!
Andrew
2/21/2011
Excellent service. Great selection and prices.
Brent
2/21/2011
The customer service has been great! Thank you so much!
Daniel
2/21/2011
Thank You Very Much for such a POSITIVE Experience at etrailer :-)
Gary
2/21/2011
The Bully Nerf Bars fit like a champ, installed in less than an hour on my 2011 Jeep Wrangler Unlimited. They look great. These were really inexpensive, free shipping and arrived in about a week. I am very satisfied.
Gary
2/21/2011
Excellent! Upgraded to expidited shipping for free? Hitch and other items received 3 days after placing my order. Everything was as discribed and in perfect condition.Could not be happier. Would definatly buy from E Trailer agin. A vey satisfied customer!
George
2/21/2011
Good Product variety, Quick Shipping, Great Prices!
Mike
2/21/2011
Outstanding sales staff, great products, competitive prices! Thanks!
Thomas
2/21/2011
Phone order was easy, staff are helpful and easy to talk to. I ordered a trailer hitch and bike rack for my Equinox. Both Items arrived in great shape and delivered a little quicker than expected. The trailer hitch was a easy bolt on and looks great!
Chez
2/20/2011
Your website is very informitive, I had no problems figuring out what I needed. Your shipping time was quick and I will be back again when I need something.
THANK YOU!
Dale
2/20/2011
The hitch cover was exactly what i wanted. Thanks e trailer!
Michael
2/20/2011
I'm very satisfied. Ordered the trailer hitch for my Equinox one weekend and installed it the next. Order updates were timely and shipment was fast. Installation took about 20 minutes with no fuss.
Warren
2/20/2011
This was my second order from e-trailer and I am very happy with there service.
Warren
2/20/2011
Great service,great product..Thanks for keeping me informed of the current status of my order.
Alvin
2/19/2011
Thanks a lot every thing fits very well and delivery was speedy.Installation time is right on.
Eric
2/19/2011
The hitch was very well made and the vertical receiver design was just what I was looking for so my new Chrysler 300 still looked good. The service was top notch and the item arrived the day it was suppose to. Thank you E trailer!
Jamie
2/19/2011
Easy to place the order, shipping was fast & I received exactly what I needed. Thank you e-trailer! I like that shipping was free for these small items. Thule universal change keys. I'll be back when I need something else you carry - I've bookmarked your web page. Thanx again! :-
Richard
2/19/2011
Got my brake assemblies last night. Thanks for the Super fast shipping -
FOR FREE !!!! That means alot to me.Thanks again
David
2/18/2011
Service was fast and product delivered in 4 days very satisfied!
Dennis
2/18/2011
Item received is of high quality and was reasonably priced not to mention the fast shipping. Find the videos for products very informative.
Donald
2/18/2011
Hands down, Etrailer is by far the best website I have ever purchased from. Very fast order confirmation and shipping. Will definitely shop here again, guaranteed.
Gerardo
2/18/2011
Very helpful and did more than expected by shipping my fenders earlier.
Malcom
2/18/2011
As always, you all always provide EXCELLENT customer service. Thank you very much and I look forward to doing business with you again soon.
Mark
2/18/2011
I was very pleased with the customer service.Your rep was very helpful in helping me pick out the trailer hitch and bike rack for my vehicle.
Mia
2/18/2011
Excellent service... quick shipping & parts fit perfect!
Michael R.
2/18/2011
Folks it doesn't get any better than the experience I had with etrailer when ordering a hitch and wiring harness. Quick responses, great prices, technical assistance to include great videos, free shipping - what more can you ask for and why would you want to go elsewhere? And all accomplished in the comfort of your home!
Seth
2/18/2011
I would just like to comment on the service I have received from you guys. From the time I ordered 10-11p.m. at night until the time I received my item 3 days later I have received the best customer service I have ever received from an online company. Within one hour from the time I ordered late Monday night, I had 2 emails both confirming my order as well as saying that it has shipped AND upgraded to expedited shipping! Tracking my order on your website was extremely easy and very intuitive being able to visually track it as it moved across the country. My order was delivered today however I wasnt home when it came so Ill have to pick it up tomorrow but I couldnt wait to write you guys and let you know how great of a job you did. Im sure everything will turn out fantastic.
From beginning to end, you guys have been a pleasure to work with and I will definitely order from you guys again. Your emails especially were nice as they seemed like someone took the time to write them instead of just an automated email. Whether or not that is true,I really dont mind, they are still very personable. Thank you very much for making everything go so smoothly!
Todd
2/18/2011
Very fast friendly service at the right price,what else can be said?
William
2/18/2011
Wow you guys are good and fast! I will go back and look to see what else I want to buy and tell my friends about this web site. Thanks!
Chad
2/17/2011
All products shipped were as advertised. Great prices, plus free shipping - will use again.
David
2/17/2011
Purchase/Install of 2005 Honda CRV trailer wiring harness. E-Trailer Customer service A+ and quick shipping dont get any better. Video instructions on line, A-
Ease of installation, as advertised. Got it hooked in less than 15 minutes, but haven't tried it out yet, but I'm sure plug and play should work...
Erik
2/17/2011
Thank you for the good customer service. Many people will take the time to complain but few will take the time to praise good service or good products. The product is very important to me but so is good customer service something that is lacking in many business of today. Thank you again for you help and assistants.
Houston
2/17/2011
Etrailer is a great site with fast shipping.
Jesse
2/17/2011
I received my fender today. I was amazed at how fast it arrived. I'm also very impressed with the fender. Thanks for taking pride in your customer service. I WILL buy from you guys again, and I'll be passing the word around about the great service at etrailer.com!
Paul
2/17/2011
The 5th wheel rails fit perfect. Easy to install with your instructions.Good job. Thank you!
Roger
2/17/2011
I cannot thank you enough for noticing that we were ordering equipment that would not work together. You saved us a huge problem. Thank you for the EXCELLENT customer service and going the extra mile.
Steve
2/17/2011
High quality, reasonable price, extremely fast shipping. Will return often. Find the videos for products really helpful. Bike racks, trailer wheels, and led lights and wiring... all top notch.
Tom
2/17/2011
My sales girl helped me to order exactly what I needed for to hitch up my new Stinger Motorcycle Trailer to my 2005 Freestyle. Your website is tops, among the very best I have used and look forward to contacting you again for my trailering needs. And Kudos to your rep for her help.
Willard
2/17/2011
I want to thank very much for all your efforts, following through with my order to help assure it would start delivery today. It takes good people like you to make a successful business like E-Trailer. You can be assured I will continue to order from you and spread the word to all of my friends with trailers. I belong to a few motorcycle clubs so I know a Lot of people who can use your services. Warm regards.
Charles P
2/16/2011
Thanks so much for your continued communication....
Don
2/16/2011
Great products and fast delivery! This was my third receiver hitch plus a bike rack from etrailer. All have been as good or better than advertised and installations were a breeze. I haven't had a better experience with any online retailer. Thanks!
Earl
2/16/2011
Shopped with lots of on line businesses and none have ever given my order the attention that your place did. i could find no area that is in need of improvements. shocked at the response since my order. refreshing to do business with a retailer like this.thanks!
Earl
2/16/2011
I got what I ordered and it came quicker than I thought. Thank you very much!
James
2/16/2011
What a great shopping experience it has been using etrailer.com. Great service and excellent prices. Superb Customer Service!!!
Kenny
2/16/2011
Wow!!!! FAST and FREE SHIPPING!! Got it in 4 days. Hope the trailer hitch is as good s the ordering and shipping!! Thanks Gang!!
Mark
2/16/2011
Thanks. I received the shipment yesterday, the hitch is installed, and I am ready to use my boat. You work for a good company with good prices and excellent customer service.
Mike
2/16/2011
Kudos to guys like you. nice to do business with people like you. bravo!
Raul
2/16/2011
quick responce and even faster shipping. from order to front door in three days. thats amazing
Steve
2/16/2011
The package arrived. Your shipping clerk gets an A plus plus for packaging and the us of staples to seal the box shut. Thanks!
Steven
2/16/2011
Execellent service and follow-up emails. Quality product with detailed instructions. It seems the suppliers in MO are interested in the customer as I have received orders from three different suppliers of various products within 3 days. I will be ordering more from you in the future.
Walter J
2/16/2011
WOW!! Fast on the shipping and very helpful. I recieved just what I needed.
Deryl
2/15/2011
I received the order today. Thanks for the prompt service.
Douglas
2/15/2011
Well what a great experience! I ordered my items last night and received 2 e-mails the next day letting me know my order had shipped. Thanks a lot guys!
Faron
2/15/2011
Received the part today. Thank you for a very prompt shipment. This was exactly the part I was looking for.
Fred
2/15/2011
Great service , great delivery on time or faster. I am very satisfied
Fred R
2/15/2011
Very pleased with my product, the delivery was fast and the complete experience was enjoyable dealing with etrailer. Already have my snowsport plow put together. will be installing both front hitches this weekend. Products are made very good. I plan on purchasing other items in the future and would definitley recommend etrailer to my friends. Thank You!
Ginter E
2/15/2011
Excellent customer service, and knowledgeable staff, cant get this kind of service at an RV lot.
James
2/15/2011
Great online service!
Kenny
2/15/2011
I would recommend this company to any of my friends. They were prompt with delivery and everything was there. I had a small problem with attaching the hitch I bought, nothing to do with the order , called the company and talked to a girl. Even though I called too late in the day to get help from the technicians, she gave me the info I needed and then called back the next business day to see if I needed any more help. Thats as good as it gets in my book.
Michael
2/15/2011
You had the best price for a quality part. Very easy to order on your web site.
R Wendell
2/15/2011
You had the lowest price I found, and your response was faster than I expected! Thanks!
Ryan Edwards
2/15/2011
Great prices and fast shipping. I will check etrailer first in the future for anything I might need.
Stephen
2/15/2011
Thanks for your good care!
Adrien
2/14/2011
The trailer hitch fits perfectly on our Subaru! Now comes the bike rack. Great service, really. Best regards.
Bradley
2/14/2011
Very easy experience, your representative knows the product and answered all of my questions. I have already recommended your business to another person, who was looking for the same towing brackets as I was.
Brent
2/14/2011
I have been impressed with your product line. Your rep was very helpfull.
Craig
2/14/2011
You guys are great! The speed of order processing and shipping not to mention the email updates you guys have should be the benchmark for all internet sales across the country! Prices are great too but even if they were a little higher than the next guy, I'd still come back to etrailer.
David
2/14/2011
Dear etrailer, I have ordered from your company several times. Just had to take the time and let you to know, your www.etrailer site is the best on-line catalog I have ever used. The shipping estimator function is super! Thank you!
Kent C
2/14/2011
Outstanding you have earned a customer for life!
Michael
2/14/2011
Etrailer is amazing!!! If you are going to buy trailer parts online etrailer is the only place!!
Stacy
2/14/2011
The hidden hitch I bought was perfect for my Mazda3. eTrailer did a great job of shipping it out quickly and keeping me informed throughout the entire process.
Steve
2/14/2011
I love your website!
Timothy
2/14/2011
I received my frame & rail kit on time and got it installed yesterday. Your customer service was excellent and I thank you!
Greg
2/13/2011
Very satisfied be back soon.
Ruben
2/13/2011
I ordered the Class II Hidden Hitch trailer hitch with a wiring harness and ball. The hitch was very easy to install. In the package I was provided with wire to feed the spacer and bolt through. That process was 10 times easier than I expected. The whole thing took me about 40 minutes to install and I know nothing about auto mechanics.
Ben
2/12/2011
Received my receiver for my truck, fast shipping. The rep was a great help. I called her earlier in the week with questions, then called back a few days later with the order. I'm sure it will fit my truck, but until I get it out of storage the first week of March. Thanks again. Hope to be calling back Re:Brake Controller.
David
2/12/2011
I have done business through the internet for years and shopped at many many different web stores. etrailer is by far the best internet shopping experience I have ever had!
1. The pricing on the product I selected was competitive and better than many other sites. Saved Money.
2. I had a discount code from a friend and it worked. Saved More Money.
3. After the order I go an email right away with a name. Customer service.
4. The order shipped surprisingly quickly Customer Service.
5. The shipping was upgraded for free which meant I got it sooner.Saved Even More Money.
6. I got another email that it had shippedCustomer Service.
7. The tracking number that accompanied the email linked to a graphical depiction of where my purchase was during its journey. This was great!Customer Service.
8. After the product was delivered I recieved yet another email telling me it was delivered and where it was left at my house. Customer Service.
etrailer is the greatest and the ONLY reason I wouldn't buy from them in the future will be if they don't have what I need. I will be telling everyone I know to shop at etrailer. Thanks for the wonderful experience.
Fred
2/12/2011
Incredible Service. Parcel arrived in four days from MO to ONT. Canada. If you are wondering about the Price Pledge Guarantee, that also is Incredible. Thanks!
Jeff
2/12/2011
After considerable Internet looking for my replacement part, you were the only one who had it, and had a picture of it so I could identify that it looked right. Your picture had no specs such as diameter, usable length, but your contact/question opportunity soon solved that, and I knew I had the correct part. A good site and easy to work with. Thanks.
John J
2/12/2011
Fast delivery. Very customer oriented. If you have trailer needs etrailer has you covered.
Mark
2/12/2011
Fast shipping and a great price.
Steve
2/12/2011
You guys have done it again. I order on one day and three days later its in my hands. You are professional and do what you promise. In addition, the products you sell are worth the price and are of high quality. Keep up the great work.
Thanks!
Chris
2/11/2011
There are no words for how I happy with your product and service. Shipping are so fast. AAA+++ Thank you so much.
Jacquelyn
2/11/2011
I think you guys are awesome! Not only do you have the best prices, and an easy site to navigate, but your communication is top-notch!! I was informed of my status every step of the way, and able to watch the progress of my order throughout the shipping process. Thanks!!
Kathy
2/11/2011
Gr8 item - Gr8 Price - Fast Shipping!!
Miles
2/11/2011
Great service! The prices were very competitive and I didn't expect to recieve the parts that fast. Thanks!
Paul
2/11/2011
I had read the reviews on your web site. Was pleased that it was all positive. Add mine to that list. Odered on Wenesday and it arrived on the following Friday. Cant beat that for being fast and no shipping fees. Everything was shipped together. The rep that handled my order and was very polite and helpful over the phone. A friend will help me to install it this Saturday. See no upcoming problems with the installation. Will oder other items this May. Thanks again. Outstanding company.
Vearl R
2/11/2011
Fast shipping and excellent communication.
Ameen
2/10/2011
I was quite surprised at the speed in which the key arrived. It was easy to order, no fuss no muss, and quite a pleasure to do business with you. and will be more than happy to recommend you to my friends. thanks for your quick response.
Carl
2/10/2011
Wow..yal were fast and had what I wanted and everyone there made sure I got it quick..thanks..and I will tell everyone where I got it and how I was treated ..again ..great!
Charles
2/10/2011
This company is top shelf!
Mark
2/10/2011
What an outstanding company!!!! My order arrived 2 days earily and in
excellent shape. I really appreciate all of the "update" E-Mails and courtesy shown from you.I will always give E-Trailer first shot at my trailer needs and have recommended several people give you a try.Thanks again for making my online purchases a secure pleasure.
Russell
2/10/2011
Very timely delivery and installation was extremely easy with the vehicle specific wiring harness. If I let the place I bought my trailer installed this it would have cost me over $200.00 this saved me over $100.00.
Shawn
2/10/2011
Your service is 2nd to none. All I can say is: I'll be back!
Tom
2/10/2011
Very fast shipping.sales people know thier stuff.great communication,let you know when item ships, along with tracking no.greta place to do business.
Thanks!
Wally
2/10/2011
Love the web site. Few java script requirements, fast and easy to navigate.Any place where I can go online and find a video of my 10 year old vehicle being fitted out with brake controllers and hitches is a winner for me. You guys just took all the guess work out of finding the right parts and installing them.The fast shipping doesnt hurt either. Thank you.
Bill
2/9/2011
User friendly website, order processed and received in four days. All items exactly as displayed on website. I am pleased.
Carl
2/9/2011
I am so happy with my purchase of floor and cargo mats for my equinox. The ordering process was easy, the mats fit like a glove and will save on the carpeted floor mats during snowy weather! I ordered on 2-4-11 and received the mats on 2-8-11 =fast delivery! The customer service is great and I will be ordering again.
Denise
2/9/2011
This was very easy and fast,,,GREAT Thanks!
Harley
2/9/2011
Installed the hitch yesterday. I had my wife hold it, ped the muffler and had it all back together in less than 1/2 hour. Easy install....thanks.
James
2/9/2011
I was a salesman and I concentrated on having the product, having knowledge of the product, and delivering the product ASAP. Your company did the hat trick. Your Rep is a patient and personable company representative. Maintain these standards.
Joe
2/9/2011
Very courteous, Very patient and knowledgable and make sure the right part is for the correct application. Very good communication.
Larry
2/9/2011
Your Rep did a fantastic job taking my order and shipping out faster than I thought she would be able to. It arrived a day earlier than we expected and got us out of a real bind. Thank you Janice for such great service!
Larry
2/9/2011
Best price, best service, best warranty, best return policy. What more could you ask for???!!!
Moshe
2/9/2011
Great Service and great parts. Thanks for all the help.
Robert
2/9/2011
Excellent, Fast Service, Delivery on Time, Prices Good. What more can you ask for? Well done.
Thomas
2/9/2011
Wow, that is great customer service. Thank you so much!
Tom
2/9/2011
Thanks very much! So far everything has been great. I appreciate the shipping upgrade.
Tyler
2/9/2011
Your online service was very fast. Thanx.
Bart
2/8/2011
Thanks for the quick response, looking forward to the goods...great prices and nice web-site, I'll be a return customer.
Mason
2/8/2011
Super fast shipping. They had my order shipped within hours of me submitting my order. The price was the best on the internet and I got free shipping. No complaints here at all.
Ryan
2/8/2011
Thank you so much! It's a pleasure doing business with such a friendly and helpful representative! Have a great week!
Barry
2/7/2011
Great price great parts.
Brandon
2/7/2011
Your rep was knowledgeable without hesitation and quite accommodating. Great experience. I just hope your company has a policy of equal pay for equal performance, and that you reward those for exceptional performance....... as demonstrated by your rep.
Bruce
2/7/2011
Absolutely BEST experience I have ever had with online shopping. Your rep was so helpful. Was able to answer all of my questions knowledgeably and quickly. Your company has definatly made a customer with me for life. I would highly recommend your services to everyone I know. Keep up the great work!
Christopher
2/7/2011
Wow! I ordered it on Wednesday and it arrived on Friday. Great service and I had it installed in less than an hour. It was simple and straight forward to install and works great. Thanks Etrailer!
Ed
2/7/2011
Thank you a satisfied customer.
Floyd
2/7/2011
I have done business with etrailer now on 3-4 occasions. Prices are good, shipping and communication are always Top Notch. They have become the first place I look for any of my trailer/towing needs.
Glenn
2/7/2011
Easy web site to use. Great customer service. Super fast shipping. Shipped the right order.And will buy again. Thank You.
Otis
2/7/2011
I am very pleased with my shopping experience. I received the parts I needed within 4 days of placing an order. I received email order confirmation almost immediately, followed by shipping confirmation and tracking number. I will use etrailer again.
Richard
2/7/2011
I was very appreciative of the over-the-phone help I got with my order. I had a few question and it is rare to find someone willing to visit about the customers need.
Thanks!
Richard
2/7/2011
I recently purchased a trailer wiring harness for my 2009 GMC Canyon from e-trailer. Installation took about 5 minutes. It was a simple plug and play operation. Great product, easy to install, with well-defined instructions. Thanks e-trailer.
Vic
2/7/2011
Great company to do business with. every thing i have ordered was on time within 1 week very professional. very knowledgeable great videos great return policy. i have recommended this company to others.
William
2/7/2011
I tried purchasing this item from another online store and they said it would take 1-3 days. 14 days later after 3 calls I finally talked to someone who said that the order was going to be cancelled because they couldn't get it in stock. I found the same item on etrailer.com and decided to call Wednesday night to see if they really had it in stock. I talked with one of your reps who was very helpful. She verified the item was in stock and placed the order for me. Even though it a little after 5pm their time when I called she was able to get the order processed in time for the item to ship out that night. I was expecting it to arrive the next week but I received it Friday morning. Thank you!
James
2/5/2011
First time buying from etrailer.....Awesome communication and fast answers to questions.Looking forward to shopping here again !
Lance
2/5/2011
Excellent customer service. the quickest responce time i have ever encountered. if you need something, order from e trailer, youll have a smile on your face.
Bernard
2/4/2011
Ordering on line is easy if you enter your credit card number correctly. Your Rep found the problem and filled the order. She was most helpful and extremely polite. Due to the weather, I have not mounted the trailer hitch Toyota Tocoma
but I did take check the measurements and with the simple instructions there will be no problems. Thank you
George
2/4/2011
The whole process from online ordering to shipment was very fast and easy.
John
2/4/2011
I am SO impressed with your site! It makes one want to buy
Lukasz
2/4/2011
I am more impressed with this company all the time. REAL people responding
to e-mails, the same day!!!!!!! I will certainly recomend this website/company. The installation video info on the website is very helpful. The lady I spoke to when I called in this morning was very friendly and sounded like she enjoyed her job. Keep up the excellent work. I sure am planning that all fits well. Thanks again for the upgrade in shipping. I do appreciate it.
Merv
2/4/2011
I received my order and everything was fine. This was my first order with your company. I am very happy with the prompt service. I would definitely recommend your company to my family and friends.
Peter
2/4/2011
I've been shopping for cargo carriers for a couple of weeks. I started looking online and found etrailer.com. By far the most informative and helpful place to deal with. The as an expert really helps since its like asking someone at a store. The videos posted were very imformative. I ordered items that weren't compatible and a customer service rep called me to inform me. This was really appreciated, since shipping a carrier back would be very expensive. All around great customer service!
Ricardo
2/4/2011
Very good communication on order status. Pricing and shipping great. UPS tracking an added plus. well pleased with transaction.
Richard
2/4/2011
It was a very good experiance dealing with etrailer,i recieved my trailer hitch within 5 days with free shipping! ill let know how the wireharness install goes at a later date. would defininetly buy from etrailer again.
Bryn
2/3/2011
Etrailer.coms order, and customer service department is one of the best Ive dealt with. My order for the SC-500 cargo carrier was received, processed, and shipped within 1/2 hour of me placing the order. In addition to appreciating, and enjoying the free shipping, my order was upgraded to express shipping at no additional cost to me. Truly outstanding service.Thanks a million!
Don
2/3/2011
I am very impressed with the service. Getting an email from a real person without the words do not reply on the email was amazing. Also having a phone # on the emails was great. Very impressed with the service and will continue to do my shopping with your company. Thanks from the prompt shipping and great service!
Matthew
2/3/2011
Quality customer service. I was kept updated with the progress of my order. Thanks!
Russ
2/3/2011
I'm pretty happy with your company. Prices are good, your website is well organized and I particularly like the detail available on each light you sell. I also appreciate not being ripped off on shipping charges.
Terry
2/3/2011
You guys do good work. That is the reason why, when I need something for my trailer, I try etrailer first.
John D.
2/2/2011
Prices were the cheapest i could find for tow bar and mounts. Installation and demonstration videos are good.I'll be back for more.
Kevin
2/2/2011
Thank you. Customer service, I am impressed.
Mike
2/2/2011
Dang, you folks are awesome. I ordered the brake controller cable last Monday and installed it this Wednesday afternoon down in south Georgia. Thanks, keep up the good work.
Randolph
2/2/2011
EXCELLENT people to do business with!! Their people are very friendly and KNOWLEDGEABLE. They are also turstworthy which is indeed rare in this day and age. HIGHLY recommend them. I had purchased 2 items from them now separate occasions and both were shipped EARLY and arrived intact and undamaged. The merchandise was EXACTLY as described and WORKS.
Terry
2/2/2011
E-Trailer has been awesome. The questions I asked were answered within a day, the information was accurate, and when I place my order the package arrived quickly. Good job E-Trailer.
Walter
2/2/2011
Excellent communication! Shipped fast.Was easy enough to install.
Bob
2/1/2011
I wanted to send a quick note to say thank you for the terrific service with
handling my order. I was pleasantly surprised to see it show up before
expected and an overall perfect transaction. Thanks and I look forward to future purchases from etrailer.com. Best regards.
Greg
2/1/2011
Great customer service. I will do business with etrailer.com again. thank you etrailer.com.
Brian
1/31/2011
Competitive prices and fast shipping.
Dave
1/31/2011
Great service and stock. have everything I need for carrying my bikes, love my Swagman 2 bike carrier. arrived in two days, excellent knowledgeable staff very helpful. Video of Valley trailer hitch also helpful, but I had to cut some plastic moulding on my 2009 highlander to make it fit which was not on the video.
David W
1/31/2011
I am just writing a quick note to say you guys are awesome. I ordered the wiring harness for a 2011 Subaru Outback and was surprised at how quick it came. The installation video was a great help and within just a few minutes I had it hooked up and ready to go.
Donald
1/31/2011
nice job.
Frank
1/31/2011
Thank you very much. I truly appreciate that level of service, and your
dedication to customer satisfaction.
Grant
1/31/2011
Great company to do business with. Ordering, pricing and shipping were all great.
Jeffrey
1/31/2011
Your customer service is world class. Your rep was very very helpfull. I will order from ETRAILER.COM again. Thanks
Jim
1/31/2011
Great experience. Fast shipping at a fair price. Overall good value. Can't ask for more than that. Job well done.
Jimmy
1/31/2011
I love the attention you give to customers, both online and via telephone. I like your product selection.
Salvatore
1/31/2011
Professional and courteous. Thanks.
Thomas
1/31/2011
Service was impeccable! Etrailer upgraded my shipping from 5-7 days to 3-5 days for free, but thats not the best part. The hitch arrived at my door in 24 hrs.!! I would highly recommend etrailer!
Leon
1/30/2011
I have purchased many items for the 5 trailers that I own. Shopping at etrailer is great. My recent purchase was made at 09:00 P.M on a Friday evening, hoping to have the parts by the end of the following week. In the morning, I recieved an E-mail that the parts were already shipped out. I have never experienced customer service this good. The prices are the lowest. I worked for an auto parts store with great price breaks available. E trailer can beat our cost everly time. Thank you and keep up the good work.................
Andy
1/29/2011
eTrailer is THE place for trailer products. I was kept abreast of every step in the orders process. The packaging was solid and the shipping fast. On the installlation, the video instructions made installing the wire harness on my Toyota Highlander a breeze. Thanks.
Mario
1/29/2011
Very good pricing, pretty easy to use website and ordering. I also called customer service with a question and received good service. I wasn't sure what I was being told was correct, but in fact after verifying info with the mfg. Yakima racks it was correct-and I confirmed what I needed to purchase. The upgrade to faster shipping at no extra charge was nice.
Daryl
1/28/2011
E-Trailer has what I need and the tech docs to allow me to choose the right part.
Fast shipment and good prices. What else do you need.
Dick
1/28/2011
This was my 6th trip back to etrailer. Every experience has been the best of any I have ever done on the web. Now I see a new feature, the order tracking. Before you could follow your order on UPSs tracker, now etrailer provides a simplified version of the same as part of their conformation email. The coolest thing is that provides a US map of the location of your order, so you can follow along in an instant, it even provides the expected delivery date. You guys are the best, Thanks
Ed
1/28/2011
Impressive service and great prices!!! Your website has been added to my favorites.
Harry
1/28/2011
I am very impressed with the selection of product and how quickly it shipped to me. I will be continute to purchase from your orgaization.
J Steven
1/28/2011
I'm absolutely stunned! I found the hinges I wanted for $40 less than other sites so I placed an order @ 9:40 am, got free UPS ground shipping. By 10am I had an email stating it would be shipped that day and I'd receive tracking numbers. Not only did that occur by 1pm but shipping was upgraded at no cost to me and UPS delivered my order at 11 this morning! Ill be telling everyone about this unbeatable experience!
Michael
1/28/2011
Thank you so much etrailer I love the tire covers I received and they fit very snug.
Patricia
1/28/2011
Great customer service and fast delivery.
Paul
1/28/2011
I just wanted to let you guys know that I received everything today, less than 36 hours after I ordered my things. You guys are awesome and I will definitely be coming back to you guys with all my trailer needs. Your customer service is absolutely great. Thanks again.
Randy
1/28/2011
Excellent service! Your shipping department was able to bump my s&h from standard to express at no extra cost. Very customer-oriented business. Thank you!
Shawn
1/28/2011
I am very impressed!! I called with a few questions they were all answered, I was assisted with my order by an extremely polite individual. within 20 minutes of ordering I got an email and my order shipped. That is outstanding!
Bret
1/27/2011
I have a 2011 silverado and I found the instructions and the installation easy and with out much hastle. Now my next test is to see how long it will last me.
Ivan
1/27/2011
Second order from Etrailer. Just like the first, I got the advice I needed, the part arrived in about 2 days and it worked out perfectly. Thanks Etrailer!
James
1/27/2011
Delivered very quickly, and was easy to install, especially after viewing the on-line video.
Mark
1/27/2011
Etrailers is great the communication is amazing they emailed me through the whole process to keep me updated plus I received free shipping because my purchase was over $150 dollars, free shipping saved me over 66 dollars since I had purchased two tires with the wheels. On top of the free shipping they upgraded me too 3-5 day shipping for FREE : They are a great business to work with and I will defiantly be a return customer.
Melissa
1/27/2011
Folks are always quick to complain when they feel something is not up to par but rarely take the time to express when someone has done a good job. Never in my life have I had a pleasant ordering/customer service call. Typically you go through endless automated prompts - get placed on hold - only to find your CSR is an offshore resource lacking familiarity with the product you need help with, without even diving into the difficulties that can arise in communication. The eTrailer staff is friendly, efficient and seem to care about their customers. My experience was so easy I actually asked the CSR if is that it? . . . were done? expecting it to be a long drawn out process we have come to expect from other companies. I was impressed with your prices, website and videos great content, but I was blown away by your staff. You have made a repeat customer out of this first time buyer and I plan on referring you to all of my friends and colleagues.
Paul
1/27/2011
Thank you for the upgrade and the fast processing of my order.
Robert
1/27/2011
Thank you I will place all my trailer part orders through you all from now on.
Tim
1/27/2011
Etrailer has the best service available and has a price match policy. There really is no reason to shop anywhere else.
Christopher
1/26/2011
Found what I was looking for at a great price, Very helpful personal. Great buying experience,thanks to your reps for there help.
Kevin
1/26/2011
I have ordered several times from etrailer and everytime it is exactly what I need. The prices are good and delivery is always on time.
Mitchell
1/26/2011
I have tried for years to get a T-connector to have trailer lighting for my 2007 Lexus ES and was unable to find one that fit. The people at a local U-haul ordered one for me and it didnt fit but told me to try you as a last resort. I now have working lights and a receiver to haul a small trailer. Your customer service people are fantastic and everything I have ordered through you has been delivered exceptionally fast. This is the kind of service that used to exist and is rare to find. Five stars for you!
Raymond
1/26/2011
Prompt service, constantly being kept informed, upgraded shipping, prices are great,and on and on! It couldn't possibly get any better! I'm glad I found you and I'm already telling my friends!
Richard
1/26/2011
I live on Guam. So I am a long ways away. But this is my second order with etrailer. My first order I ordered a Class III trailer hitch for my KIA Sportage. It arrived 7 days after placing the order. Very fast and without a problem. This order, my second, I ordered a hitch mount bike rack. It took only 9 days to arrive. Needless to say my items arrived without damage and I am quite happy. I have already let my favorite bike shop know about this site and the wonderful service that I have received. I will not hesitate to order again when the need arises.
To improve the service the only thing I can think of is to open up a location on Guam. But I really don't think that will happen. Thank you for the great service and email contacts.
Rueben
1/26/2011
Good e-site, easy to use. Great communication! I will buy from etrailer again.
Steven J
1/26/2011
Good CS service, very fast and efficiently. I'd definitely recommend them.
Dongxiang
1/25/2011
Fantastic customer service. Its rare these days to talk to someone who speaks the same language and has knowledge of the products they are selling. Will purchasing products in the future and will be spreading the word among my friends and family.
Edward
1/25/2011
I am very happy with my order from etrailer. I saved about 25 on the part and 50 on the shipping cost. Etrailer was very timely in responding to my initial order and kept me informed of the progress of the order. I will be a returning customer.
Garry
1/25/2011
Thank you for the promt response and quick service !! I appreciate the upgrade on delivery. I will fill out the questionier when shippment arrives. If it is anything like the service so far It will be good. Thank you again!
John
1/25/2011
Fast service was appreciated.
Leonard
1/25/2011
Great product, fast shipment, awsome customer follow up.
Mark
1/25/2011
eTrailers products and customer service are second to none. I'm amazed with their response after placing an order. They waste no time whatsoever in getting the order on its way. The website is user friendly and very easy to navigate with a wideselection of merchandise. While other sites may offer the same products, I'll stick with eTrailer because of their customer sevice and prompt attention to shipping.
Michael
1/25/2011
Great experience! REAL free shipping unlike the other online retailers who say free shipping and still charge you once you go to checkout. My shipping was upgraded free of charge and the tracking for my shippment was dead on. If I ever need anything trailer related I will be shopping here. Buy with confidence! Shop at etrailer!
Michael
1/25/2011
I just wanted to thank everyone who worked @ getting my order here quickly the parts fit and worked excellently. I will be ordering from you again. 5 stars!!!! thanks again.
Ronald
1/25/2011
Thank you very much for the update. Your company’s customer service is impressive and your efforts in particular have been wonderful.
Sean
1/25/2011
OVERJOYED, you shipped my order exceptionally fast. Never had an experience like your wonderful service. Your right on your game guys. Will tell this to friends and family. Thanks Again!
Wayne
1/25/2011
Very good organization of the web site, easy to find the things I am looking for. I like the tips, videos, reviews. Overall very good shopping experience.
William
1/25/2011
etrailer.com is probably the BEST trailer store on the web. This was my 2nd order, they had all my account information there, everything was in stock and their prices are lower than anywhere else I checked. Your Rep made sure it shipped the same day I ordered, even though it was past their normal cut off time. I had order confirmation and tracking number in my email almost immediately. Thanksto all of the folks there for great prices and even better customer service. This trailer will be used to help promote Americas largest Parrot Rescue.
Bob
1/24/2011
Last product I oredered was an exhaust system. Price was fairbetter than I could find locally and I had it within a few days. My current purchase, an air filter, also priced very good and shippingFREE!! has been upgraded and I will receive sooner than quoted. Overall, a pair of excellant experiences. Thanks
Charles
1/24/2011
Thanks for the quick responses as always.
Clayton
1/24/2011
Thank you for the quick delivery.
Darren
1/24/2011
Awesome I ordered and it came faster than I could drive into town and find the same stuff they even upgraded the free shipping to express and have constant communication during the short time till it was at my house ordered on a tues. got fri.
David
1/24/2011
etrailer is on the ball... Excellent service thank you.
Deny
1/24/2011
I have to say you guys are doing a terrific job, and have the best customer service I've experienced online! It's really a pleasure doing business with you. Thank you!
Don
1/24/2011
Well, first off I had a very hard time finding the products I wanted for my trailer. After a google search I was directed to etrailer.com. Your company had exactly what I wanted for my trailer. I also cannot believe the amount of emails I received updating me on my order. It was great. I knew at all times what was going on and when it was shipped. I received my order today in a nicely secured box, taped and stapled shut. Definitely no worries of damage. I will definitely order from your company again and I have told all my friends of my experience. Thank you so much.
George
1/24/2011
Wow you guys rock I will be making another purchase soon I require the helper bags that go inside the coil springs on GM trucks front and for some reason I'm having a difficult time finding them again on the site.
Jacob
1/24/2011
Just wanted to let you know that I really appreciate the excellent customer service I received when I purchased my hitch and wiring harness. There are not many companies anymore that have the focus on service that you do. Keep up the great work!
Kevin
1/24/2011
Every thing arrived very fast and in good condition.
Marvin
1/24/2011
Thank you for the prompt fulfillment and upgraded Express Shipping. It is refreshing to see a company take this much care of such a small order. I was directed to your site by a Google search for trailer parts and will keep your URL in my favorites for future trailer needs. Again, thank you!
Paul
1/24/2011
I just want to take the time and thank you guys for the prompt response. Hands down you guys have the best customer service I look forward to doing business
with etrailer in the near future.
Rudy
1/24/2011
The shopping, buying and delivery experience was excellent. The information on the web site was very clear and accurate. The hitch arrived as scheduled.
Paul
1/23/2011
My order shipped complete and on time and the installation was done in just under an hour. I would not hesitate to recommend etrailer.com.
William
1/23/2011
Excellent service! We received the hitch promptly. Actually, we received your email stating that the hitch was delivered and it was already installed that afternoon.
Andrew
1/22/2011
Superior product, fast shipping, excellent customer service. Installed hitch in 20 minutes with simple, easy to follow instructions. Perfect fit.
Bryan
1/22/2011
First class service and materials! Received yesterday- just installed. Thanks again!
Charlie
1/22/2011
The price was the best I found, and the service and shipping was excellent! I will definitely be back.
David
1/22/2011
Received hitch in 2/3 days rather than the 5/7 days as promised. The hitch fit like a glove and installation/wiring was easy after watching the video. I would definitely recommend e trailer to my friends.
Gerard
1/22/2011
The Hitch was exactly what I was looking for. Shipping was extremely fast, and Instalation was a Breeze I installed the hitch myself in less than an hour with simple hand tools.
Junior
1/22/2011
I had a very good experience. I came away knowing my order would be taken care of right away. Your Rep was very helpful, I'm happy to do business with e Trailer wih all my trailer needs.
Wayne
1/22/2011
All products received in time frame specified and in good condition with no additional fees expected upon delivery as advertised. Will attempt installation once weather improves but assume there should be no issues.
Brian
1/21/2011
Site is easy to access and manuver. Product location has been made easy.
Marlin
1/21/2011
Found exactly what I was looking for after trying the local auto parts store and was told no we dont carry such a thing. Site was easy to navigate. merchandise arrived quickly.
Melissa
1/21/2011
Perfect fit. Great service. Quick shipping.
Toby
1/21/2011
Thank You for your reply. I seem to have received a number of confirmations
and updates from etrailer in "no time"! I am very impressed by the level of
your customer contact. Most online merchants aren't anywhere close to
that.
Brian
1/20/2011
Thanks for the great service as it arrived this afternoon much to my surprise. It just so happens that I installed the tow plate this morning so the timing was spot on. Everything fit up well so we are ready to hit the road.
Burt
1/20/2011
Good service, Good communication, Like the free shipping.
Don
1/20/2011
Thanks for all your help. The 50064 mounting rails arrived today and looks simple to install. Thanks again.
Garth
1/20/2011
Thank you for youre service. I receve the hith in four day and now its on my Scion in Puerto Rico,Iam glad after a long time searching for a hitch in PR,now i found it in etrailer.Now i can take my jetsky to the water. THANK YOU ETRILER.COM
Gilberto
1/20/2011
Don't shop anywhere else, best shopping on line I've ever had. Fast, best products, most informed support you will ever find. From the toll free call to the delivery, you will know whats going on. Great people to do business with. Thanks, etrailer. com.
James
1/20/2011
Great customer service! Had to change my order before it shipped and they took care of it in an instant. Thanks!
Matthew
1/20/2011
I have never heard of this company before until yesterday after looking for hours to find the right hitch for my Dodge. At first it seemed to be like a normal hitch company but as i looked more into it i found out that there was alot more. I was able to my vehicle and then i was matched with the products for that truck. Also after shipping i was upgraded to 3-5 day shipping! This is an awesome company and I would recommend it to anyone. Thank you etrailer!
Michael
1/20/2011
Awesome experience.
Oscar
1/20/2011
Got my suspension enhancement timbren springs the day before.Put them in last night and am pleased.Have all other parts installed but the transmission cooler,bit cold for that now in the northeast.Planning to get some more items from you all soon.The Rep at your place is spot on with her info.and was very helpful with shipment updates. Thank you
Tom
1/20/2011
I go to E-Trailer.com every time i need a hitch for my personal vehicles, or when my family or friends need an install. The parts fit every time, shipping is fast and free, and the website is great. I don't even bother trying to find a better deal other places, as i know i will get the best deal with no hassles.
William
1/20/2011
Very reliable and professional. They kept me in the loop the whole time.
Thank you!
Amy
1/19/2011
I will definitely deal with yall in the future. Got my tires earlier than expected, have some of the best prices on the internet, and the shipping was free. Thanks etrailer.com
Brad
1/19/2011
Our experience was great! Not only do you have the best price on what we were looking for, the website was very easy to navigate, and the item shipped within hours with a free upgrade. Cant wait to get the bike rack and start using it! Thank so much! I will definitely share your site with friends!
Christopher
1/19/2011
Dealing with your representative was exactly what you'd hope for in dealing with someone while making a purchase. By me asking product related questions about a potential Internet purchase, not only was she knowledgable about the questions I had, she got to the bottom of what I really needed with suggestions and recommendations that simply made sense. It was obvious she knew her product line and left me with complete confidence in my recent purchase as the being best for my application. She was not only Professional but personable and a pleasure to deal with. Thank You…….
Dave
1/19/2011
Great service! Shipping was super fast!
David
1/19/2011
This was the best and fastest on-line order that I have ever made.....The order was correctly filled and shipped as they said it would be done.I also saved about $200 from what another company would have charged me...Thank you
Eugene
1/19/2011
Fantastic ... Shipped within an hour of receiving my order...Excellent service.
John
1/19/2011
Very fast shipment. Was pleased with product.
John
1/19/2011
I'm very pleased with the trailer hitch I purchased from you. You sent it promptly, the price was fair and the customer service excellent! Ill definitely check with your company the next time I need something... in fact I just ordered a wiring harness!
Paul
1/19/2011
Again you guys beat the pack. This is my second order with you and it's on its way all ready. Your prices and shipping are reasonable compare to another dealer I looked up.Thank you and Ill be back!!
Robert
1/19/2011
Outstanding service..thank you very much.
Robert
1/19/2011
This is the second order Ive placed with etrailer. Both times, orders were placed quickly and shipped quickly. EXCELLENT service.
Sarah
1/19/2011
Great experience!! Will absolutely use this site again and recommend it to friends!
Jeremiah
1/18/2011
I was shocked to find that the trailer hitch that I purchased for my 2009 Jeep Patriot fit like it was custom made. I had it attached in just under 10 mins and didnt have to remove anything to do it. It looks good, fits perfectly, and the Jeep cover plate I purchased sets it off wonderfully. I plan to do the wiring once the weather warms up. Great product, extremely quick service, and I would recommend etrailer to anyone. Im not a mechanic and I didn't have any difficulty, other than my big hands trying to get up under the bumper. Still, only 10 mins to install. Outstanding!
John
1/18/2011
You have everything needed concerning trailers and accessoreis at a very reasonable cost. Will shop here again when parts are needed. Thank you!
Linda
1/18/2011
As full-time RVers we depend on the integrity and responsiveness of internet suppliers. Etrailer.com is one of those at the top of our list.
Lynn
1/18/2011
I expect good service from any company I deal with. I got EXCELLENT service from eTrailer.com. There was a problem with my order and I received a personal call within 20 minutes. Over the next 24 hours, I exchanged e-mails and phone calls with my representative with no hassle and no delays. Its not often Im blown away by how well someone does their job, but eTrailer blew me away with great service.
Matthew
1/18/2011
Thank you for your support.i swear there are few companies left that have your customer support.you guy are the greatest!after what i went through with another company,your a breath of fresh air.
Stephan
1/18/2011
Thic group is the quickest, organization I ever dealt with on the Net. Price and items were tops.
You cant go wrong with them.
Alvin
1/17/2011
Thanks etrailer.com for the quick shipping and excellent service. Im enjoying my new trailer hitch and bike rack.
Bill
1/17/2011
First time using the site. It is great to see that there are still companies ot there that get it. What I mean by that is:
1. Great website
2. Love the free shipping.
3. Clear communication on order and status
4. Your Reps were on top of their game.
5. etrailer.com Exceeded my expectations.
Will be back for sure.
Carlos
1/17/2011
Receiver fit on truck without any issue, all parts were shipped and arrived just as described. Very happy with the service.
Craig
1/17/2011
Great customer service.
Douglas
1/17/2011
The selection was great and the product descriptions were right on. I especially thought the video demonstrations were very helpful. Shipping was fast and the product that arrived was exactly what I had ordered. Will definitely plan to order from etrailer.com again.
Johney
1/17/2011
Great first experience with your company.
Lawrence
1/17/2011
I have completely rebuilt my trailer for a fraction of what it would have cost at other places. Thanks etrailer, your prices & super fast shipping cant be beat. I will be back!
Louis
1/17/2011
HI....I am impressed with your service.
Malcolm
1/17/2011
Great Company and Great People as well. Tis is my second order through E-Trailer and it will not be the last. Again Thanks for your great service.
Mario
1/17/2011
Great service, quick, effecient and easy. The prices beat anything locally available and these guys have an endless supply of items.
Paul
1/17/2011
I have a 2006 Jeep Wrangler TJ. The video was a great help in finding what wiring harness I needed and seeing how to install everything. I will definitely refer friends and I will use etrailer in the future!
Ramon
1/17/2011
For my 2000 Honda Odyssey, I purchased the Draw-Tite Class lll Round Tube Receiver Hitch I installed the wiring harness and it was so simple. Just view the video on the E-trailer.com web site and/or just follow the instructions. The video is very helpful. I did this installation in quite cold weather 24F outside in my driveway using no hoists - just laying on a pad on the ground. I did this by myself and I am 76 years young and I do not consider myself a gifted mechanic. If I could do this, then anyone can also do it. I found E-trailer.com to be a super company to do deal with and highly recommend them.
Robert
1/17/2011
Thank you very much. It's nice to be updated on things I order online.
Russell
1/17/2011
I never take the time to send a long comment/feedback to most companies but WOW!!!!! you have got to have one of the best customer service systems out there i placed the order because you were the only company that had a thorough web-site but then the auto responders with shipping detail. and just a few days later its here. WOW you guys meet and exceed all possible expectations I could have placed on you without asking. Keep up the good work and i am sure you could sell anything with this business model. Thank you for my order.....it was a pleasure doing business with you.
Sean
1/17/2011
Great prices, lots of ion and super fast shipping. The communication on my order was prompt and detailed....absolutly no complaints here. I would certainly buy from this company again!
Ed
1/15/2011
Wow, you guys are amazing. Thanks for the great service!
Kenric
1/15/2011
Thanks, nice to see a great customer service company. I'll be sure to pass this along to my friends.
Patrick
1/15/2011
Very helpful and friendly. I will buy from here again. Thank you!
Romualdo
1/15/2011
Great experience - order came earlier than quoted it got upgraded for no cost. Everything was just as expected. I will shop here again.
Brian
1/14/2011
The etrailer web site made it easy to find what I wanted. I ordered it late afternoon in California and it shipped the same day. They provided e-mail status and even gave it faster shipping which helped greatly. Thank you etrailer!
Brian
1/14/2011
That's a good job by you and your team! I will continue to use etrailer for future needs as you were very responsive and obviously committed to your customer - very impressive indeed! Thanks
Daniel
1/14/2011
Communicate is key and you guys are the best. I loved that I recieved a personal email letter me know that my order was been processed and provided a tracking number. Would definitely buy again.
Giovanni
1/14/2011
You were very nice and to say the least professional-Thanks!
Hank
1/14/2011
Awesome, thank you! I have an appointment next week to have the previously ordered base plates installed on my truck. So far I have been super pleased with the response and customer service from etrailer.com! You guys are great! The item Q&A and "accessory wizard" when I was selecting the magnetic tow lights and needed an adapter was also very helpful. Thanks again!
Jaime
1/14/2011
Outstanding service. I have used your company before and you had the same great service. Keep it up.
James
1/14/2011
Thank you for the excellant service on the wiring harness. It was delivered in 1 day and we had in on that night in 1 hour. The product was as easy to install as described on the web site. We appreciate the quick service and professionalism from your company and will recommend you to our friends. Thanks!
Jonathan
1/14/2011
This was one of the easiest transactions I have done to date. The phone sales person was pleasant, explained everything clearly and worked to see that the order will be delivered as soon as possible. I will reccommend etrailer to others. And last but not least the prices beat out all the other places I shopped.
Mark
1/14/2011
WOW! What service. I ordered my hitch at 9:00 AM 01-12-11 through Sherry, within 15 min. I had the shipping info. and by 2:10PM on 01-13-11 I had it in my hands. In my 68 years of life, Ive never had that kind of service. THANK YOU !
Martin
1/14/2011
I had a very pleasant experience with etrailer.com . The lady that help me with my order was very helpful and very pleasant to talk to Ive told many of my friends about their web site. Thank you etrailer.com.
Pete
1/14/2011
You guys are great. Didn't think you would send the wires I ordered would be shipped this early... By the way thanks for the video on you tube on how to install the wires. Now I just have to wait for the part to show then I'll install it. U haul charges $60 to install but with with the video i don't have yo spend extra. Thank you.
Xavier
1/14/2011
I recieved my order today and I really appriecate the prompt service that all of the employees at etrailer provided. Thank you, and I look forward to doing business with you again.
Barry
1/13/2011
Super Fast Shipping and Great communication. Will do business again! Thanks!
Dana
1/13/2011
Service was fast fast fast. Ordered 1/11/11 after 4pm central time. Recieved 1/13/11.
Donald
1/13/2011
Your rep was fabulous at helping me understand exactly what I needed. She was extremely patient and thorough!!!! I received my order very quickly. Thanks for a great experience!!!
Erin
1/13/2011
As good as they get! A++ Thanks for the great service
Mark
1/13/2011
This hitch fit perfectly on my Kia Sorento! Installation was very easy. Shipping and handling was the best! Thank You Etrailer.
Richard
1/13/2011
Excellent service, thanks!
Rick
1/13/2011
I don't do reviews, but this has to be an exception. shopping online with Etrailer has been the best experience I could have imagined. The ease of the online catalog helped me find just what I had been searching for. The upgraded shipping at no extra cost to me and the E-mail notifications were outstanding. I would HIGHLY recommend this U.S.A. business to everyone!!!!!!
Russell
1/13/2011
Very fast shipment on our order,shipped within a hour of purchase thanks for the fast delivery.
Scott
1/13/2011
Wow!! This company is so responsive its scary. I wish all companys were this good. This is the third hitch I have purchased from e trailer.com, and it won't be my last. Instalation is a breez with the detailed instructions. They are there to help if you need it.
Stan
1/13/2011
Etrailer gave me one of my best online gift purchase experiences this past Christmas season. The site is easy to navigate and is very straight forward. They have the best price on the Internet, even with shipping costs included.
I didn't hit $150 for the free shipping, but it doesnt matter. The shipping cost was very low for the size and weight of the hitch I purchased. Plus, I received an e-mail that my shipping was upgraded at no extra cost! I highly recommend strapped to everyone!
Tanya
1/13/2011
You guys are amazing. Fair and reasonable prices and extremely fast shipping. I've ordered from you several times in the past, and will again. I also recommend you to all my family and friends.
Andrew
1/12/2011
Service was very good. No problems.
Bob
1/12/2011
By far the best place to shop. I wish I needed more stuff to buy. Great customer service and they upgraded my shipping. Thanks!
Brian
1/12/2011
etrailer.com had what I needed in an easy to find format. Great products and instructions.
Brian
1/12/2011
I will use etrailer again and also tell my friends. I received great service, prompt confirmation emails letting me know my status and I also got express shipping for free. Thanks!
Bryan
1/12/2011
I love the service they are very cool customer service reps they email they never mad always helpful and giving you the best they have to offer I got my stuff very fast good quality great email responses these prices cant be beat will buy again
I love it how they help you get the right parts website is easy to use for finding things you need fast shipping and free shipping on orders worth 150 bucks you can't beat that also the videos show you how to and diy things most sites don't get into detail and the best thing is the prices you simply cant beat em.
Irvin
1/12/2011
Unbeatable customer service!!!!
Jack
1/12/2011
etrailer.com has their act together. I am a first time buyer on this site. Their prices are very good, shipping prompt, and notifications reliable. Overall I am very please with my shopping experience at etrailer.com and will be a loyal shopper here.Good job etrailer. There are just too many sites that just don't care.
Jason
1/12/2011
Great service..most helpful sales rep I have dealt with in a long long time. Very knowledgeable and willing to follow thru from the order to the delivery. She sent several updates as the order was placed, shipped and delivered. Outstanding representative for etrailer.
John P
1/12/2011
I will and have told co workers about e trailer and will use again because they do stand behind their price match. Thanks to all the customer service staff at etrailer for their help with my order.
Mark
1/12/2011
Ordered and installed a T-One vehicle wiring harness for Acura MDX. From shipping information to installation instructions to 10 minute installation everything was a breeze. Highly recommend this company for all of your trailer needs.
Monty
1/12/2011
Fast service.
Richard
1/12/2011
Found the product of interest at a good price. Product arrived earlier than standard delivery as promised. I will be checking etrailer for future needs
Richard
1/12/2011
Could not believe that it shipped so fast, and also the shipping was upgraded at no charge!
Troy
1/12/2011
Fantastic Service, and free upgraded shipping. Thank You!
Bradley
1/11/2011
"E-Trailer's website is easily searched and desired products are readily found. Of its online competitors, none provides as excellent an inventory of parts nor such rapid and first-rate service. I realized that I had forgotten one thing in my order and I plan to go back to e-trailer as the best possible supplier with which to deal."
Donald
1/11/2011
Easy to find what I wanted, fast service, fast shipping
Jennifer
1/11/2011
Everyone was great.... and the order I placed LATE yesterday, shipped yesterday... wow. I have a 6 volt 1948 ford 8n tractor. I needed to know if these lights would accomidate a 6volt bulb, Once I heard a detailed yes! I placed my order.
John
1/11/2011
THanks so much for your expertise in hepling select the hitch that I needed. The hitch (2 boxes) was packed very well and received no damage. All of the measurements we did on the phone worked out perfectly, that is the shanks clears my spare tire by 1 1/2 inches and the lock pin hole aligned with my receiver hitch as expected, (2007 Chev 2500 truck). I would purchase from etrailer any time, because the staff were technicaly inclined as courteous. Regards.
Kenneth
1/11/2011
Great service, fast shipping.
Mario
1/11/2011
It was a pleasure doing bussiness with etrailer.com. Thanks.
Mario
1/11/2011
Bike/Ski rack arrived sooner than expected...The bike/ski rack and the service are top notch.
Matthew
1/11/2011
Thanks for the quick service,looking forward to getting parts!
Michael
1/11/2011
Good price and very good service. Trailer hitch arrived on time and was very well packaged. Thank you!
Robert
1/11/2011
Great service, quick delivery as promised. Thank You!
Robert
1/11/2011
I am very pleased with the fit and function of the products. Also very fast shipping and customer service response was great. I would highly recommend etrailer. Thanks!
Ron
1/11/2011
"The customer service is just fantastic. The order was placed without any problems. Then, I received an email confirming the order, another email informing me that the merchandise was in stock and would ship soon, and finally another email indicating the shipment was on its way along with a tracking id link so I could follow my package's progress on the web. The merchandise arrived promptly on the promised day in excellent condition. I will definitely do business with E-Trailer again."
Russ
1/11/2011
Smooth and easy part selection and ordering process. Quick feedback and order acknowledgement. Fast delivery. Great Service
Sam
1/11/2011
Thank You for the update and for changing the priority. As you can see I manage a Customer Service group and you guys do a great job.
Scott
1/11/2011
The people I had to deal with was perfect employees. They truly had what it takes. Knowledge, understanding, and in my case compasion. It's not everyday you can sell a set of chains to a person in New Orleans area. Whom I might add knew nothing about chains. I hope this helps you as much as they helped me. Thank everyone for me.
William
1/11/2011
You ROCK!!! I already recommend your webstore to everyone I know since I bought my hitch last year and this confirms why.Thank you so very much!!
Alec
1/10/2011
What a pleasure to deal with people that still believe in customer service, I screwed up my order and managed to lose the order number, all ion one day. But your crew turned my goofs all around, ordered me the proper part and cancelled the wrong part and did it all with a professional spirit.Like I said , a pleasure in todays market where most dont seem to care.
Bill
1/10/2011
Great communication and quick transaction!! Shipped very fast.
Brian
1/10/2011
So nice to talk to someone who knows the product and wants to help the customer. You guys rock.A+
Byron
1/10/2011
It worked out great!
Glenn
1/10/2011
I must compliment you on your good customer service skills. I wanted to take a moment to thank you. I did receive the order timely and am very very thankful. They were perfect, exactly what we expected and ordered. Kuddo's to you for keeping me informed. I truely appreciate it.
Mark
1/10/2011
Thanks for upgrading the shipping, looking forward to receiving the product!
Mark
1/10/2011
So far so good. Product was shipped quickly, price was fair and sales rep says he was able to get shipping upgraded to quicker delivery for free... sounds good so far.
Robert
1/10/2011
Order received in excellent condition. Thank you!
Tim
1/10/2011
Great service as order was shipped the day that it was placed and added 3-5 day shipping at no extra cost! I will use them again because of good prices and fast delivery!
Tom
1/10/2011
Had an order that affected my commitment to one of my customers and etrailer found required parts and shipped promptly. trailer lights and parts fit original just as suggested by etrailer support. refreshing online support and product quality. this level of service is what will insure future business for etailer.com. Thanks!
Eugene E
1/9/2011
Extremely fast shipping, two emails the day of order confirming items, everything in great condition upon arrival. Will definitely use etrailer.com again in the future and refer to friends and family.
Mark
1/9/2011
Great service guys! My order was processed quickly and received the items earlier than stated. Thank you etrailer.
Paul
1/9/2011
Awesome service-great people to deal with will continue to purchase items from your company.
William
1/9/2011
Purchased Hidden Hitch for my Accord. Etrailer did a great job getting the package here before the holidays, even upgrading the shipping at no cost. Thanks guys. Great experience!
Chris
1/8/2011
Absolutely perfect. Each time I place an order through etrail, the experience is very professional. Thank you.
Dave
1/8/2011
etrailer is a good sight with a good selection of items.
Gilbert
1/8/2011
Its always a pleasure to deal with you. Pleasant, knowledgible, and priced right.
Basil
1/7/2011
The whole experience was perfect !! I had an issue ordering on the internet, called and a lovely lady took care of it for me in about 5 minutes. Problem solved and my order is on its way...I will be back for more
Joe
1/7/2011
I appreiciate your effert to get me my shippment early i will send you a photo of finished product , agian thank you very much . i have also ordered other products from you and will continue to do so with customer service like you have ,not to many people go out of thier way any more to go that little extra step to keep or satisfy anymore , look forward to a great relationship with you , have a great one.
Robert
1/7/2011
Delivered as promised and they keep me informed as to the ongoing status of my orders. Great company.
Stephen
1/7/2011
First time I have purchased from you, and so far I am very pleased with your service. I will keep you in mind for future purchases.
Todd
1/7/2011
Thanks for the prompt reply and your very clear explanation and detailed instruction sheet. Again, my compliments on your customer service. I purchase a lot online and I can truly say you have so far exceeded the average vendor in service and my expectations alltogether. This has been a very pleasurable purchasing experience. Regards.
Christian
1/6/2011
Your web site is user friendly, being Im not a computor geek. Information giving on the products is very helpfull in making a desion on what to purchase.
Follow up by the shipping department made me feel like I was dealing with a local company, that is important to me. I will refer your site to my friends.
Levi
1/6/2011
You guys are the best!
Marty
1/6/2011
Everything was perfect. Thank you.
Matthew
1/6/2011
Very pleasant dealing with you. Im sure Ill be doing more with you in the future.
Paul
1/6/2011
Top notch service. Helpful on phone, confirmation of shipping within hours of placing order, order received as described. I would not hesitate to recommend etrailer.com.
Peter
1/6/2011
Very good prices, worked to get the fastest and cheapest shipping, thanks!
Randy
1/6/2011
Etrailer is excellent in customer service, that is why I shop with you. :-)
Roger
1/6/2011
My bike rack shipment arrived today. Thanks for your promptness and courtesy.
Your customer service rep was so very kind, so courteous and professional.
She expertly guided me thru my decision process, confirming her understanding of my needs and made the purchase happen with ease and efficiency. I was particularly impressed and grateful for her having emailed me acknowledging my shipment was sent that very evening of my purchase. Initially, the email cited 24-48 hours for shipment to occur; but, this was wonderful as I have a short time line for departure. At this time, I have only removed the rack and 2 locks from packaging and everything appears to have been received. I will assemble and install on van in next few days, load the bikes and head south. At trip's end, I'll log onto your site and comment. Happy New Year and Best Regards.
Steve
1/6/2011
Name brand / high /quality, fast shipping with tracking detail, great prices, Great Gourteous Customer Service.
Who could ask for more?
Terry
1/6/2011
Excellent purchasing experience. Your rep was very helpful, even measuring up a key dimension of the item for me.
Daniel
1/5/2011
I am impressed with the speed you shipped out.The item was a flawless install and took 15 minutes. The hardest part was dealing with our frigid weather to do it. :-) Highly recommend and will keep you in mind for my next order. And to think I looked on Ebay first, your company was even better priced for it. Videos you have on-site.....great for those technologically challenged folks.
David
1/5/2011
Easy web site to find what you need. Good prices, great ion. The shipping was fast and the communication was great. I will shop with you again.
Frank
1/5/2011
New vehicle needs hitch, etrailer.com is the place to get it. Easy install, super-fast shipping, great tech support. Im a repeat customer, and would recommend etrailer.com for great service, support, and pricing! A+++
Howard
1/5/2011
Great Company and service from placing the order until receiving the order. Product exceeded expectations in quality. Fast shipping.
Jack
1/5/2011
I enjoyed placing my order with your rep, he was very supportive and I felt comfortable dealing with him. I further like the etrailer.com web site and will use it in the future when needed. Thanks for letting me express my opinion.
Joseph
1/5/2011
Great company with excellent customer service, price match offer stood. Will continue to use them, also advised all the folks I work with. Excellent follow up on the order.
Kenneth
1/5/2011
The service is above and beyond as promised. Almost instant shipping and a free upgrade in shipping method!!..Unbelievable! Many Thanks!
Kerry
1/5/2011
Fantastic service and offering of products. I searched high and low in several local stores and other power tool stores and could not find the exact leaf spring that I needed. eTrailer had the exact model and I was able to get it asap. Thanks for being there when I needed you.
Kory
1/5/2011
Thank you so much for your quick turn-around. Much appreciated!
Mark
1/5/2011
great customer service. Everyone was very personable and respectful. I appreciated the fact that all my questions were answered in a very timely manner and that i felt like someone was doing something for me, not just selling something to me, that is something that is not found in customer service very often anymore.Thankyou for your service!
Matthew
1/5/2011
I am VERY pleased with the service from etrailer! I will DEFINATELY be doing business with them again!
Nick
1/5/2011
My latest order was completed and shipped promptly! I have installed 2 hitches from eTrailer on my cars over the years, and am eagerly awaiting my 3rd this week. All have been exactly the part I needed, and all have performed well!
Noel
1/5/2011
Good site, lots of information and details.
Pat
1/5/2011
Great service is hard to find these days!
Patrick
1/5/2011
Great prices.Fast shipping.Customer service that cant be beat! What more can a person ask for? I am very happy I found your sebsite. While plowing snow with my ATV, I hit the corner of my utility trailer breaking one of the taillights. The price at your site, (including shipping), was half of what the local parts house quoted me for the same light. I'll be sure to tell my friends and family about your website and great prices. Thanks for the great customer service too. :) You upgraded my shipping at no charge. Thats surprising in todays business world.
Richard
1/5/2011
Great selection of products. Easy to find the item I needed. Lots of attention from your staff after I placed my order. I should be receiving my order very quickly. I know I will be back the next time I need something. I highly recommend etrailer.com for your towing and trailer needs.
Robert
1/5/2011
Great price, great service, exceptionally fast delivery! After searching around, I found the price couldnt be beat for the hitch I wanted. I ordered it, although I was concerned it might not arrive before my move date. Not only did I receive an email from a customer service representative the next day addressing my question about projected delivery time, the product arrive two days earlier than expected! Thanks a lot! I will likely be doing business with etrailer.com the next time I need other vehicle accessories.
Ronald
1/5/2011
As always, you guys are on top of your game.
Terry
1/5/2011
Good prices, low shipping cost with fast turn around. Products easy to find and research on the web site.
Thomas
1/5/2011
The buying experience was great. The website was easy to use and the check out was easy and fast. I appreciated the shipping up-grade and it was shipped the same day. Im a satisfied customer. Great company.
Bobby
1/4/2011
An absolute pleasure. great communication, great product, great installation instructions. The trailer hitch worked perfectly!
Brandt
1/4/2011
Excellent,Very informative very easy to order and great instalation instuctions.
Daniel
1/4/2011
Best rv supplies website I found, hands down.When I live in Oregon and order from Missouri there must be a reason.The prices,shipping breaks,courteous phone people,informational e-mails, such as tracking my order,easy searches for parts,messages from people handling the order,etc.I've already recommended you to friends Hats off to the smart person thats running that show
Donald
1/4/2011
Thanks for upgrading my orders shipping from standard to express. Looking forward to receiveing my hitch. Very, very good customer service. Will do more business in the future. Thanks again.
Doyle
1/4/2011
Today I purchased the Tekonsha Prodigy P2 Brake Controller. It was a pleasure dealing etrailer. I had many questions leading up to this purchase and the sale representative was awesome. Through e-mail correspondence she answered all my questions promptly and thoroughly. I will definitely recommend etrailer to family and friends. Thank you.
John
1/4/2011
Curt receiver shipped on schedule, arrived ahead of schedule by one day! Excellent product, installed in about 10 minutes. Great service.
Kevin
1/4/2011
Prompt Shipping. Excellent Communication. Product just as advertised. Satisfied customer!
Lloyd
1/4/2011
Service is very good, website is easy to use, will definetly use etrailer again.
Robert
1/4/2011
To whom it may concern, I wanted to purchase a hoppy plug for my alero, to my amazement, you can`t buy a ready made plug-in system for a car, truck`s, not a problem. So I keyed in 2001 alero trailer, and up you came, thank you for having some thing I want.
Allan
1/3/2011
Ive dealt with a lot of companies over the Internet, but never one more responsive than etrailer.com. What a pleasure to find such a customer centric company.
I highly recommend them and look forward to doing additional business with them in the future. Warm regards.
Arthur
1/3/2011
The eTrailer experience has been fabulous so far. I have a very new 2011 Touareg 2, and when I compared other sites, the new model hadnt been loaded on their configuration systems. At eTrailer I found just what I needed, the specs were detailed and complete, and I had my full configuration set up in minutes. I just received notice that my shipment has been upgraded at no charge to faster delivery.
Brad
1/3/2011
Many thanks to you and any others that were involved in making this order happen. I have received all items, the cover is exceptional value for money and fitting was so easy. What made this special for me was your personal e mail to me, not someone just reading off a script and saying how happy they were to assist me when they were not, so thankyou very much again, happy new year to you all.
Derek
1/3/2011
Wow! That's some seriously awesome customer service! I will certainly give you all a glowing review!!!
Elizabeth
1/3/2011
I've ordered alot of products thru alot of web sites / vendors and you guys rock !!!! Definitely a cut above ......Thanks again for paying attention to customer Service and Professional Value.
George
1/3/2011
Thank you for shipping it the way you did, it is rare to have such a high level of customer service. You can bet I Will share with others in my trade, which is Rv transport.
James
1/3/2011
Thank you very much you guys are GREAT!
Peter
1/3/2011
Thank You! You guys rock! Love your products and service.
Phillip
1/3/2011
The order came in perfect condition packed right,the items were all correct as ordered .Good doing business with you,thanks!
Robert
1/3/2011
Very pleased with the entire experience at your shop. Website is very well designed with good selection and choices. Free shipping was great. Instant updates on order status, very nice. Wheels arrived in good boxes, wrapped in bags for easy removal and moving, in good shape, fully inflated. Onto the trailer they went, and they look and work great. Will highly recommend your site.
Rodrick
1/3/2011
I received great service...My order was handled very quickly and professionally...I would not hesitate to do business again with your company...You have a great staff at your compnay. Than you very much!
Steve
1/3/2011
My experience was wonderful, finding exactly what I needed was easy, my items arrived VERY quickly. Overall, I was very pleased with the whole experience. Thanks eTrailer
Jeff
1/1/2011
Placed my order 12/23/10 and got to speek with a live English speaking lady, she was a great help explaining & double checking my order. I am getting my order sooner than I thought I would, with the holidays Christmas & New Year. If it gets here 1/4/11 per UPS, then that will be real fast service. I was told it would be shipped 12/30/10. That seems like 3 bussiness days to me.
Thank you, for a great service
Leslie
1/1/2011
Easiest site to purchase tow realted items I have ever used. Even have DVD movies to wacth for the do it your self guy by vehicle type your working on, very simple.
Rodney
1/1/2011
First of all, the company had the product in stock. I was ordering Thule chains, and a lot of the online companies did not have the product in stock. Secondly, the item was processed for shipping the same day that I place the order, and the company generoulsy expedited the shipping without additional cost to me.
Gretchen
12/31/2010
What I think is this is a great company to buy from. The prices are better than RV dealerships by far. My expieriences with the staff has been very good, polite, knowledgable about the products they sell. I have bought a few 5th wheel hitches and other accesories and am a happy camper!
Michael
12/31/2010
Great prices, website. Got what I needed!
Ross
12/31/2010
After shopping locally, and searching the Internet for aTire/Rim assembly for my snowmobile trailer which keeps blowing out the tires, I came across your website, that give a better description as far as load ratings. With the weight of my trailer loaded, I came to the conclusion that the standard Load Rating C was not enough. You where the only site that offered a E rating, at a great price, plus free shipping at a certain Order Price. Confirmation was quick, and you shipped it the same day. Quick and easy..!
Thank You so much.
Tim
12/31/2010
5 STAR
Wilbrod
12/31/2010
I like how etrailer is willing to talk to you and send you several notices/updates about your order. I did not spend a lot of money but felt like a star. Thank you: I look forward to working with etrailer again in the future.
Angela
12/30/2010
When I first used etrialer.coms site I had some questions about the wiring setup for my truck.So I contacted etrailer.com and right away I got a response.They were very helpfull they answered all of my questions and from that I made my purchace from them.Just waiting for it to arrive.Thanks!
Bob
12/30/2010
Thank you for your promptness and communication. I wish every company did business like you.
Christopher
12/30/2010
Very easy to find the items we wanted to purchase. In all a very easy shopping day.
Claude
12/30/2010
Wow. Talk about fast service and a free upgrade in shipping. I'm very impressed with the website and the service people. Good job!
David
12/30/2010
Great people, very informative.
Eric
12/30/2010
Thank you. I have never received such immediate and courteous service with an online order, ever. Thank you again.
Jeffrey
12/30/2010
And the crowd goes wild! Appreciate your support! A+ customer service...Happy + healthy new year! Thanks again!
John J
12/30/2010
I would really like to express my gratitude to you’ all on my order arriving in 1 ½ days from the time I ordered it online from etrailer.com. I promise you that I will convey to all my friends, relatives and neighbors how you handled my online order in the time you did and with the expertise in the packaging you performed with the order. How you packaged the Swagman Platform-Style Double Bike Carrier at a total shipping weight of 41 lbs. in three different boxes for security/durability in shipping, added the other items I ordered (Locks)and shipped it totally, at no cost to me. I am truly amazed; this is the only term I know to describe my whole experience with etrailer.com. Keep up this type of “customer service” and you will never have to worry about losing a single customer. I mean it guys, not a scratch or a puncture on any of the items. A Job Well Done!!!!!! I’ll be back………
Mark
12/30/2010
Amazing personal customer relations, i get e-mails from people for confirmations and tracking numbers, not machines. Really low prices and great shipping, i will totally buy from again!
Mike
12/30/2010
Superb customer service.
Renato
12/30/2010
Easy on line ordering Knowledgeable customer service and sales people
Video instructions are spot on! Great products & Quick turn around time.
Richard
12/30/2010
Thank you for your special attention and quick response to my order. I will e-mail a photo when the installation is complete. Most of my purchases are via the Internet. It's nice to do do business with people willing to go the extra mile. etrailer.com will defiantly be on my list of (good guys) companies to do additional
business with.
Stephen
12/30/2010
Excellent experience - very efficient shipping with e mail status updates among the best I have experienced.
Anthony
12/29/2010
Very pleasurable experience. Great correspondence on status of order.
Edwin
12/29/2010
The etrailer.com website was helpful and easy to use the communication after the sale was excellent and the shipping was faster than expected and was done right, with everything very securely packaged for safe delivery. Highly recommended!
Elisabeth
12/29/2010
Wow, talk about customer service! :D That's awesome! Thanks for upgrading my order! :D We've been shopping for a trailer hitch for a couple months now and kept finding reasons to delay the purchase. I'm so glad we ended up getting it from your company!! I love the web site and the videos that show how to install the hitch. You definitely don't find that on other sites! :) I haven't even received the hitch, yet, and am already singing your praises to my friends and family! HAHA Thanks for the quick response and rapid service! I couldn't be more excited about spending $! LOL
Gabrielle
12/29/2010
I had a great shopping experience with e-trailer. I found what I wanted cheaper than any other place I looked. Plus the shipping was upgraded to 3-5 days and no cost to me. I will definitely use this company again. My brother recommended it to me.
Nancy
12/29/2010
Thank you, that is good news... I have been so impressed by your company's site and all the valuable information that is available there.... including the videos. I would definitely recommend your company to anyone who is needing items you sell....... Me and my brotherinlaw, both just bought new travel trailers, and I have been telling him about your site, and all the good information available there.... Keep up the good work.... I am definitely impressed with your service. Thanks again!
Bob
12/28/2010
Have not yet received item but so far the experience has been very positive, which I expect will continue once I install the hitch on my Hyundai Elantra Touring so I can again carry bikes on my bike rack.
Darrell
12/28/2010
I am shocked at the speed my order was processed. I greatly appreciate the express shipping upgrade. Thank you so much for all of your help!
Hannah
12/28/2010
For a first time buyer from etrailer.com Im very impressed with price, fast shipping and emails. Thanks again.
Hugh
12/28/2010
Thank. Appreciate the regular communications from etrailer and the upgrade in shipping. Look forward to receiving the items.
John
12/28/2010
Very excited about my purchase. I ordered a Trailer Hitch and the goods for his Acadia today. Since the order was over $150. I got free shipping, which always helps. I just received an email from your shipping department saying that they upgraded my shipping to Express and will arrive 3-5 business days-AT NO COST TO ME!!! I'm very impressed so far with the way I have been treated in my transaction. Lets just hope that my man, is just as excited when he gets his belated Christmas present! Thanks etailer.com!
Nicole
12/28/2010
I've been shopping with etrailer.com for a few years now and have received nothing short of great service and products! Shipping is fast, prices are great and the one time I had to call to ask some questions that weren't answered on the website, the customer service rep was friendly and well informed. Sorry brick-and-mortar stores, etrailer.com has my business when it comes to towing needs!
Raymond
12/28/2010
Place the order and had it within two days - Order was correct as well. Great Service!
Robert
12/28/2010
I am very pleased shopping for trailer parts and supplies with etrailer.com. You have a great selection and are very prompt and helpful responding to technical questions about your products. Customer service and technical support is top notch and thats why I continue to shop with etrailer.com. Your web site is easy to use as well.
Steve
12/28/2010
Thank You for the information and thank you for the service. I do some on line work and really think Your rep has gone out of her way to answer questions.
Brian
12/27/2010
I ordered a Hidden Hitch on the morning of December 22nd, using the free shipping option since I wasnt in any hurry, and figured that it probably wouldn't ship until after Christmas. About and hour later I get an email from Nick, telling me that it was already shipped, and was going to be their 3-5 day shipping. What made it even sweeter, it got to my door Christmas Eve. I wonder if your shipping department had some spare reindeer for shipping. etrailer has other items that I intended to comparison shop for, but now I've got no reason to shop elsewhere.
Bryan
12/27/2010
Great service! you should sell the trailer company and lease your web site set up.best and easyest i have ever used !!!!!! top notch web site.
Ed
12/27/2010
I was so please you were able to get the flowthru tailgate to me in time for christmas it was just exactly what we wanted at a very great price thank you!
Juanita
12/27/2010
Thanks so much--It came just in time for Christmas Eve Family Gathering.
Kathy
12/27/2010
Excellent web site!
Larry
12/27/2010
Thank you so much for the prompt service and great communication. It is just what my honey wanted for Christmas and he is happy! Thanks again for the timely Christmas shipping. Appreciate the attention to my order.
Happy holidays to you.
Lisa
12/27/2010
Order has arrived. Thanks for the prompt (During Christmas season, no less!!) service/shipping and quality parts. I'm a pleased customer.
Selby S.
12/27/2010
Item arrived Thursday morning thanks again for great service.
Terry
12/27/2010
Excellent service. I ordered a great product. Which I am very pleased with. Was very easy to order online. Then to my surprise my shipping was changed from standard to expedited at no extra cost to me. I ordered this gift on a Monday and it was at my house on Wednesday. Thank you so much for the great service
Candy
12/26/2010
Thank you very much, you guys are on it!!
Chris
12/26/2010
Thank you so much George. May you and yours have the most wonderful, and safe, holiday season you have ever known. Godspeed my friend.
Keith
12/26/2010
Bought this for my sons birthday. great fit. good price. great communication!
Gabriele
12/24/2010
This was the second major purchase I have made from etrailer.com and both times I have been super impressed with the whole process, from exhaustive descriptive notes, pictures of the product, directions in set up and use, shipping time, did someone from etrailer charter a jet just to get my order to me quickly??and accuracy of order. This is a superior company
Peter
12/24/2010
Great experience. My questions were answered promptly and accurately The shipping was fast and the product was as advertised no surprises. I will defiantly be a repeat customer and would recommend you give them a try.
Tony
12/24/2010
Very quick shipping and email notification. Was my first order and will not be my last.
A.j
12/23/2010
So far, I'm very impressed and feeling great about the experience. Your rep was wonderful. I'm a novice and feeling stressed, and she was very patient and helpful. My chains are on their way, and I expect the rest of the experience to be as positive as the beginning.
Ana
12/23/2010
I have always been very happy with the items that I have purchased from you.
Have a great day and a Very Merry Christmas.
Craig
12/23/2010
I have my order and have not even open it yet. I am really happy that I found Etrailer.. I wish you and everyone at Etrailer a very Merry Christmas.. and will pass on the great service to my friends..
Elaine
12/23/2010
Thanks for the express shipping, that was a great help. I am an avid snowmobiler and will use you un the future for all my trailer needs. I will also recommend you to my friends! Happy Holidays!
Francesco
12/23/2010
Thank you for all the effort you put into my order. It's rare these days for
someone to be as concerned and dedicated! When I do need to order again,
etrailer will be at the top of my list.
Gary
12/23/2010
So far, Great!
George
12/23/2010
So far, so good! Fast email confirmations and good customer service and tutorial videos!
Jason
12/23/2010
Great Experience. Everyone went the extra mile to ensure that I had delivery in time for Christmas! thank you!
Joani
12/23/2010
Great customer service is getting harder and harder to find. Thank you so much for the extra effot you put into getting me my fender. I'll try to send some pictures of the installation, and will be sure to recomend E-Trailer to my friends. Thanks alot!
Jonathan
12/23/2010
This is my third purchase from etrailer, and probably won't be my last. I've had excellent customer service and product quality. Everything has always been shipped quickly and has arrived in good condition. I'd definitely refer this company, as it was referred to me by a good friend and loyal etrailer customer as well.
Melissa
12/23/2010
I am a first time customer with etrailer and I wanted to express my thanks for such a great buying experience. Customer service was awesome very informative,polite, and exhibited the true meaning of Customer Service. My order was shipped and delivered just like I was told and was able to track the package status through your website with no problems. l will definitely use etrailer again.
Great Job!
Paul
12/23/2010
I have made several purchases from etrailer.com, which have necessitated back-and-forth emails and telephone conversations to determine the correct part. The staff have been very friendly and patient with me. I will continue to shop here.
Anne
12/22/2010
Received my hitch promptly and communication was good.
Evan
12/22/2010
The young lady that helped me was very informative and helpful. this was the first time using your web page and a first time customer. have a MERRY CHRISTMAS!
Fabian
12/22/2010
Easy to order. No problems when calling to change the order. Met competitor pricing. I hope the rest of the experience in product is as good as the initial service.
James
12/22/2010
Great experience. They upgraded shipping so I would get the present early at no cost to me. Good customer service.
Jetta
12/22/2010
Ordered a bag for my back up camera today. In fact, just a few minutes ago. Got confirmation that it had shipped within an hour and at an upgraded for free shipping method. Way to go etrailer!
Jim
12/22/2010
Great web site! Easy to order! Great communication! And it was in stock!
Jody
12/22/2010
Second order with you guys, fast inexpensive shipping, through communication though out the shipping process. Thanks for great service.
Neal
12/22/2010
Everything has gone OK! Looking forward to receiving break assembleis.
It is a pleasure to deal with you. I will recommend your company at every opportunity.
Charles
12/21/2010
I made a mistake when I ordered a set of support jacks. After realizing I made a mistake and they responded to me the next day. They also called me about my order. The order was corrected and sent out two days later. I am very pleased with the service I experienced.
Edwin
12/21/2010
Got my shipment today, quick! Thank you very much!
Eric
12/21/2010
So far i am completely satisfied. order was placed with no problems and everything was communicated by staff. i plan on ordering again cargo hitch once i get trailer hitch installed.
George
12/21/2010
I'm pleased with etrailer.com, I ordered this morning and its being shipped this afternoon, I've bought a trailer hitch in the past and it was to me within a couple of days, I will continue to do buisness with this company in the future
James
12/21/2010
I think your site is one of the most customer friendly sites I have ever had the pleasure of shopping at. Everything worked, no product confusions or website hangups. Then to top it all off, you shipped it the same day and upgraded my delivery free of charge. One more important thing, I shopped around, your prices were very competitive. Thanks for the relaxing shopping experience, I will be back.
Ken
12/21/2010
Can't be happier with your service....this is not my first time dealing with etrailer.com.You do a great job and the price is right.
Michael
12/21/2010
Great deal, great service and super, super fast shipping free on top of that!. I have not installed it yet but everything looks great. Truly a one stop shopping experience.
Rich
12/21/2010
Great product, lightning fast service, and a great price. A pleasure doing business with.
Roger
12/21/2010
Thanks for your help and the shipping upgrade. My first order and I appreciate the response. Merry Christmas to you....
William
12/21/2010
Excellent service. Very fast shipping. I would recommend odering from etrailer.com to everyone. Had just what I was looking for.
David
12/20/2010
Quick, efficient, and the trailer wiring kit worked perfectly. This is great considering I live in Canada and the part was shipped from the US.
John
12/20/2010
Thank you so much for the prompt update and follow up. Good start for a
new customer, I am impressed. Merry Christmas!
John
12/20/2010
Thank you so much. My shopping experience with eTrailer was already a positive one, but this has really made me a big fan. I'll be sure to spread the word to all of my family and gear head friends!
John
12/20/2010
So far so good! first time customer and I am very happy with the prompt follow up email informing me that the order had shipped along with a tracking number. Don't find enough cust service like that these days.Thanks!
Jonathan
12/20/2010
What an easy process. I watched in the install video and knew this was easy. I ordered the custom cable and brake controller. When the package arrived I watched the video again and then installed it with no issues. Watch the little CD that comes as it will show you the sequence of which buttons to press to set it up.
Thanks!
Kirk
12/20/2010
I always shop with e trailer, they do an excellent job with their products and their shipping....I highly recommend to all those wanting quality products and shipping...Thanks Etrailer...
Phil
12/20/2010
I simply don't know how with all the free shipping discounts a company can stay in business. I love it though.
Stephan
12/20/2010
Very Professional Company, great to work with. Will be going with items from E-trailer again. Thanks!
Mario
12/19/2010
We saved your company on our favorites & in future will use for other products you had on the site. We have several vehicles. Happy holidays.
David
12/18/2010
Your reps took great care of me. I had a couple items on backorder and they assisted me with finding substitute items. Their level of service was exceptional. Thank you.
William
12/18/2010
Knowledgable Staff !!! Knew what she was doing !! Keep up the good work. Thank You!
Alvin
12/17/2010
Awesome experience. I tried to get these bike rack parts from another supplier and it was a cluster. Keep up the good work.
Eric
12/17/2010
You guys are the best! I've had nothing but great service from etrailer.com.
Merry Christmas!!
Genro Sato
12/17/2010
Has been a good experience, especially sent to Puerto Rico.
Juan
12/17/2010
OMG!! Just thought of this last minute Christmas gift for my son who is 20. Went online, etrailer.com first site that popped up put in the year, make and model of my sons car the site came back with exactly what I needed I placed the order and in a matter of an hour I received an email stating that my items have shipped. You cant ask for a better website or customer service. I will recommend etrailer.com to all my friends and family.
Kimberly
12/17/2010
etrailer was a pleasure to do business with. They shipped my hitch and wiring the next day after it was ordered. Very good communications. I would buy from them anytime. They had the best price on the items I was looking for. A great company to do business with.
Michelle
12/17/2010
You guys are really up on efficiency and customer service! I've added you to my favorites list. I built a little travel trailer (old timey), who knows what I might need?? Merry Christmas to all of you!
Ronald
12/17/2010
Great products and speedy delivery. Thanks!
Steven
12/17/2010
This will be the second time I used etrailer to shop for family and friends and it was so easy, the prices very competitive and the customer service is awesome!! The turnaround time for delivery is very quick too...same day email notice of shipment. I will definitely use them again!
Araceli
12/16/2010
Thanks for upgrading the shipping!! Great salesperson to deal with!
Gary
12/16/2010
The reps are very courteous. Wonderfull service!! I will definite recommend everyone to shop at e-trailer.com , especially when they have promos with no shipping costs.
Gus
12/16/2010
I have recived my complete order and am verry happy with your service. If i ever need anything that you have i will defenatly be ordering from you again. Thank you verry much one happy customer.
Joseph
12/16/2010
The experience was fast and easy, Tks for the up grading in the shipping. Happy Holiday
Robert
12/16/2010
Great web sight.
Todd
12/16/2010
You folks are just too efficient!I will certainly make my next purchases
from You. Thanks!
Aj
12/15/2010
Staff was really helpful. Felt that they really knew what they were doing and were pleasant to work with.
Al
12/15/2010
Thank you. I consider this outstanding customer service and will definitely
refer friends and family members to your business!
Dwight
12/15/2010
Your Rep was AWESOME. She really knew the products.
Jay
12/15/2010
Everything I ordered ,great product at a great price. I am a returning Customer.
Jim
12/15/2010
Excellent website, great personal service, clear and complete installation and product literature, and quick shipping. Thanks for all your service.
John
12/15/2010
You have a great site and quick service. I will/have told my friends. Thanks alot
John
12/15/2010
Wow was that fast and exactly as stated in your dept. Thank you and have a safe merry christmas!
Kelly
12/15/2010
Great website. Very easy to find what I needed and prompt follow up after ordering. This will be my first stop when I need more parts for my trailers.
Michael
12/15/2010
This is my second edge evolution I have purchased from etrailer. The first was for my 06 f150, and now one for my new 2010 f150. Great products, great service and got both with free shipping. Thanks etrailer.com...
Nicholas
12/15/2010
Great product at a great price. Easy to order and dependable service.
Philip
12/15/2010
I found a similar solenoid on another web site and it was more expensive, the shipping was also a little higher. Your company was prompt and I received confirmation quite promptly. If I have a need to replace other parts in the future, I will certainly be looking to this company.
Rich
12/15/2010
Accurate and quick turnaround on shipping. All products were in-stock and shipped in less than 24 hours. Great e-mail notification and tracking system. Thank you!
Roger
12/15/2010
Outstanding service, very fast out the door delivery. Competitive pricing. I can use etrailer for one stop shopping for my trailer and towing supplies. Thanks again for the service
Tommy
12/15/2010
Hi there, i just wanted to thanks every one from etrailer, i got my roof rack today, i installed , it looks great . thx again.
Jose
12/14/2010
You guys are great !!!
Ron
12/14/2010
wow!!!awesome!
Roy
12/14/2010
My complements on your excellent customer service.
Tom
12/14/2010
Thank you very much. I really appreciate the great customer service, but then, that's why I was shopping with you in the first place... based on a very positive referral from a coworker. I will pass along a similar referral when the opportunity arises.
Wilfred
12/14/2010
After doing a google search on how to install wiring for a trailer hitch, I found a video Posted by etrailer.com. It looked to EZ to be true. Well I ordered the harness and within 2 days I had it in my hands and on the van! I could not ask for more. Thanx for the video and the gr8 product.
Carl
12/13/2010
Very impressed so far.Great customer service great prices. I was on the fence about making a purchase but the sales rep was so efficent .
Charles
12/13/2010
Outstanding!!!!
Clarence B
12/13/2010
Thank you for the free up-grade! I will be glad to share my experience when
the transaction is complete. So far "top notch!" Thanks!
Daniel
12/13/2010
MS State hitch cover arrived today,12/13/2010,. Thanks for the promptness in shipping. A VERY good shopping experience.
Dennis
12/13/2010
Thank you for your fast conformation of my order.With in a few minutes the order was filled and on it's way.I see your company has their customers in mind. Friendly people to work with and great follow up. Thanks again.
Dennis
12/13/2010
Just wanted to send a letter of thanks to you guys/gals. Really appreciated
the notes keeping me informed of my order. Cannot recall ever receiving such
great customer service from anywhere else.
Galen
12/13/2010
I have ordered from you guys in the past and I will order more from you in the future. Why? Because your prices are good and your customer service is exceptional! Thank you for taking the time out to care for your customers.
Gary
12/13/2010
We recently purchased our first travel trailer and I needed literally everything and knew not much of anything. I found etrailer during my online research and placed a large order for everything I'd need to start...reciever, hitch, brake controler, wiring plug etc. I'm no mechanic but with the excellent videos and assistance of etrailer I made great choices and installed everything myself. I saved a bundle and got the best. After a couple of trips we found the little things and storage items we still needed and I just placed my second order with confidence that I've chosen wisely again. With the online and live help coupled to the pricematching and great people on the phone there will never be a reason to buy anywhere else! Thanks to all!
James
12/13/2010
The base plate i ordered arrived today in three days.
John
12/13/2010
Etrailer.com does it right from start to finish. On top of having a great web site, the staff are the best. Keeping in mind, I ordered this in December, about 5 days before our first big snow, here in Ohio. Within an hour of ordering my SnowSport HD plow, I was upgraded to special priority shipping, that was a nice surprise! The plow arrived in about two days, in three boxes, as I ordered the front hitch at the same time. I feel bad for my UPS carrier, these boxes were not for the faint of heart. The assembly went smoothly, the manufacturer uses high end parts and everything is well marked and the instructions are easy to follow. I estimate it took me two hours to get everything put together, with a coffee break in between. I am impressed with the construction, wow. Heavy duty is right! We had four inches of snow yesterday. I opened the garage door and went to work, two pushes to clear the parking spots, and one easy push down the two hundred foot gravel driveway. Like butter. I was done. It took less then 15 minutes. I put this blade on my 2003 rear wheel drive, not 4x4. I backed into the garage and it looked like I had just put the blade on, this blade could last a long time. I love it. I can't wait until we get a foot or more of snow, my wife wants to plow next time. Plus I have cable chains comming from Etrailer, they should be here any day. Thanks a bunch, Etrailer!
Rory
12/13/2010
Thank you for quick shipment and support.
Seraj
12/13/2010
Thanks for bumping up my shipping! I truly appreciate it. You have just earned a repeat customer!
Shane
12/13/2010
When I called to ask about the product I was ordering, the woman I spoke with was very helpful, and although the product I ordered was not in stock at the time, she assured me I would have it before Christmas. I got the package yesterday and tested them out & the quality of the product is excellent for the price!
Quick, friendly service with good product, I will definately use them again, and recommend them to others!
Whitney
12/13/2010
Very pleasant experience.
William
12/13/2010
Found the prices great and the service was very efficent
David
12/12/2010
Wow, what great attentive service. I received an email saying that the item was in stock but might not go out that day. I panicked, and thought that my ordered item might not get here in time for our trip, so I called. I was told that I had missed the 3pm cut off but that someone would make sure that it went out THAT day. Sure enough I received an e-mail a few minutes later confirming shipment, a UPS tacking number and a good night sleep! Thank you for a wonderful Christmas: we will use the ordered item for a 10 day ski trip.
Glenn
12/12/2010
Items arrived in 3 days regular shipping. Installed them the next day. My wiring project is complete. I am extremely pleased with etrailer
John
12/12/2010
GREAT!!!! No problems
Robert
12/12/2010
Placed my order. Product was in stock and shipped within 2 or 3 days. Emails were regular enough to give you warm fuzzies.
Rodney
12/12/2010
I tried buying parts for my trailer at trailer supply stores in my area but they dont have the selection and their prices were high. eTrailer has a much better selection with reasonable prices. Another plus is that they process my orders immediately and I get what I ordered in a few days.
Angel
12/11/2010
If you want it fast buy from etrailer.
Bob
12/11/2010
Excellent online business. Genuinely useful QA posts at the bottom of practically every item in their store. Helped me figure out the mystery of ordering hitch parts online and explaining things I was clueless about. This impressed me a lot. Amazingly fast response to my order. Sent at 8:30pm etrailer time, all 4 items shipped before 6:30am. Other online retailers should learn from how etrailer does it.
Ethan
12/11/2010
It was easy to look up the parts I needed. The communication was good . The shipping was fast..
Lee
12/11/2010
I was very happy with the knowledge level of your employees, the prices were great & my order was received promptly. I will definitely use your company again.
Ray
12/11/2010
Great service it was very nice to speak to a person that knew what she was talking about. Fantastic job!!! Thanks!
Robert
12/11/2010
Very Professional helped me find just what I needed, handled my order Lighting fast as always a pleasure to do business with.
Art
12/10/2010
Way to Go! Amazing quick free delivery.
Jack
12/10/2010
Best price, had my parts in 36 hrs.
Jim
12/10/2010
The comprehensive inventory provides many options and applications. These are very valuable to the process of upgrading or repairing your trailer. Thanks.
Lennie
12/10/2010
I've never dealt with eTrailer before, but I am happy to see you folks are responsive and helpful to customer request. I am very glad I discovered your site.
Peter
12/10/2010
Once again, etrailer has done a great job. The price was right, the shipment was delivered promptly and the tracking system is ideal. Ill be back when I need something else which is sold by etrailer.
Robert
12/10/2010
etrailer.com customer support has a very personal touch. I got e-mails from individuals checking on preferences to be sure the order was 100 correct. They even upgraded my shipping at no cost. It was a pleasure doing business with etrailer.com.
Steve
12/10/2010
I placed my order at 2am in the morning. The same morning I got an email stating my order has been shipped. FAST SERVICE! thank you
David
12/9/2010
The service was GREAT!!!!! Very friendly and professional. I was amazed at how quickly my order was taken and shipped out. Thanks so much!!! I would order from you again without hesitation, and will highly recommend etrailer.com.
Dorene
12/9/2010
So far, the two times I have used Etrailer.com, I have been extremely satisfied. I woudl highly recommend to anyone. Feel free to use my recommendation.
Gary
12/9/2010
Excellent product, price, and service.All shipping was free and quick. Very satisfied with the professional courteous treatment and efficieny. Highly recommend.
Gerald
12/9/2010
I was impressed at the speed at which my order was processed and shipped. I ordered late Friday night and my order was shipped on Saturday and I received it on Wednesday, much earlier than I had expected. They expedited the shipping with no extra cost to me. Now I will be able to use the item this weekend, which makes me very happy. Great job guys!!!
Jay
12/9/2010
Thank you very much. This is our second order through etrailer...we appreciate your wonderful service and will definitely be back. Happy holidays!
Jerri
12/9/2010
I got my order exactly one week ago... in Miami, FL... lessthan 5 days from placing my order... incredibly fast. I put it together in 10-15 minutes, installed it on my Toyota Landcruiser, and it's perfect! Even better than I anticipated.
Thanks for a great website that described exactly what I was ordering. I'd recommend you guys in a hot New York minute. Thanks...
Richard
12/9/2010
Your company has excellent customer service. Keep up the good work. Thanks again!
Brad
12/8/2010
Great service! My order was placed late in the afternoon. Then, after I received the automatic confirmation, I got a PERSONAL email from the shipping department - stating that they woule be able to get my order shipped THE SAME DAY! Just a few days later, I received my merchandise in a carefully packaged box. I am a repeat customer - and a raving fan. etrailer.com does it right!
Daniel
12/8/2010
Couldn't ask for better service,this is how all businesses should take care of their customers. I wll most definately tell everyone who is looking for towing packages about etrailer as I already told a friend last night.
David
12/8/2010
I bought your hitch last year for my 08 Uplander and it was just what I was looking for and its installion went just like the instructions and it looks great.. Looking forward to installing this one on a Crown Vic. I have enjoyed dealing with your company. Thank You!
Don
12/8/2010
The expedited shipping is appreciated. This us the second time Ive placed an order with you. You have great prices and quality products. Thanks!!
Duane
12/8/2010
Thank you for the free upgrade on the shipping. I appreciate it, and I'm looking forward to mounting the new hitch on my Acura. It's been a pleasure doing business with Etrailer.com
Emory
12/8/2010
Thank You, I will remember your company as one to deal with and pass my experience on as a company that stands behind their products. thanks again
Harold
12/8/2010
I was pleased to find the small part for my Reese 5th wheel hitch on your website. The part was shipped quickly and the tracking procedures offered by your website are real good.
Larry
12/8/2010
Just wanted to thank your company for a fine product. Mounted the trailer hitch onto my Isuzu all by myself and it only took me about an hour.Have towed my trailer for several miles now and I am confident that your product stands behind its name. Customer service was outstanding also. Thank you again..
Linda
12/8/2010
1st Class Service etrailer is my go to place for all things towing. I have always been extremely satisfied with both the products I purchase as well as the excellent service. etrailer also ships lightening fast so I'm never left waiting. I will continue to do business with etrailer and always recommend them to my friends for all their towing needs!
Michael
12/8/2010
the chains arrived today. wow!! that was quick. thanks so much for your kind service, I'll have some peace of mind now as I travel. :)
Michael
12/8/2010
Your Customer Service Rep was A good person to work with. He was able to answer all of my questions and was able to help me with my needs. My order arrived the day he said it would. It is A real pleasure doing business with etrailer. I have etrailer in my favorites.Thanks again!
Norris
12/8/2010
Great Experience...Customer service was great....Thank you.
Orlando
12/8/2010
I was impressed with the speed of delivery. Item was in excellent shape even though the box was a little beat up. Keep up the good work.
Richard
12/8/2010
Iordered a trailer jack with jack foot and it came right on time.the quality of the item was great and i couldn't be happier. thanks e-trailer!
Steve
12/8/2010
This is a really good site. The products were delivered just as they were pictured. The delivery was prompt and the prices are good. I would use etrailer.com again.
Teri
12/8/2010
Found the exact part at a good price. Shipment arrived way earlier than other parts I order from other online stores
Thomas
12/8/2010
The site was very easy to maneuver around and the immediate response to my order showed exceptional care and made me feel like I was a valued customer and not just another order. I recommend etrailer.com to everyone looking for great products and unbelievable customer service!
Tyler
12/8/2010
Great website, service and fast shipping. Hitch installed with no problem.
William
12/8/2010
Very good service, fast friendly, and informative . Thank you.
Bob
12/7/2010
My order arrived on Monday and I installed the roof rack yesterday everything fit perfectly. The roof cross bars look good and solid. Thank you very much!
Carlos
12/7/2010
I placed my order less than 3 hours ago.. and already I have notice that it has shipped !!! I spoke to a etrailer rep about my product selection.. and they were very helpful in guiding me to a bike carrier that met my requirements and my vehicle.. I will definitely return to etrailer.com should I need anything for our many trailers. Thank you !
Carolyn
12/7/2010
Your website was very easy to navigate. It also gave all the information I needed to see on the times I was interested in. Purchasing was simple, price was excellent. Just received notification that the items have been shipped and I was upgraded to 3-5 day shipping for free. What more can I ask for. I will purchase from etrailer again this is not my first purchase from etrailer and I have always been pleased - no only in the shopping experience, but with the quality of the products. Thanks Again!
David
12/7/2010
Excellent service on the hitch and ball mount I ordered from etrailer.com
Greg
12/7/2010
I purchased a back up camera. The selection was great pricing was competitive to better than all. The communications were great and so was delivery. Great job!!
Kevin
12/7/2010
People on the phone are extremely helpful. I only had one of the two bearings that I needed. They not only got me the correct outer bearing. They also got me the races, seals, and washers I needed. All from the one inner bearing.
Lee
12/7/2010
Very Fast!
Matthew
12/7/2010
My experience with etrailer was amazing. They upgraded my shipping for FREE, which was really great of them. I would recommend doing business with etrailer, and would do business again!! A++
Megan
12/7/2010
Ordering was easy and it arrived sooner than expected. Their communication regarding the order status was great. Price was good, as the dealership wanted more than three times what E-Trailers price was.
Richard
12/7/2010
So far so good. I ordered my bike rack and within 4 days I received it at my front door. This included weekends.
Thanks for the speedy shipping!
Deborah
12/6/2010
I can't tell you how amazed I am at the ease of installation. I found the 'right plug' and PRESTO. Thank you for the great video and the great service. I hope you guys make money, you deserve it. I will be sending anyone who asks, your way.
Thanks again!
Edward
12/6/2010
So far, so good. Nice website and easy to follow. Ill send you a photo. I had a tire fly apart and it blew the fender off. Car behind us drove over it and destroyed it. So the need for a new fender.
Erich
12/6/2010
My wife and I had a very good experience in placeing our order.
We had some questions and received a very informative answer by calling the 800#. Thank you.
John
12/6/2010
Great Company!
Paul
12/6/2010
Great product, great company, with super fast shipping.thank you for upgrading my shipping,and a very pleasant transaction. i will gladly pass on my experience with others,and look forward to do future business with e-trailer. thanks again.
Walter
12/6/2010
Very fast shipping and the lowest price ANYWHERE! $450 less that retail!! Will gladly shop here again.
Emily
12/5/2010
Superb - The communication and service with e-trailer were excellent - Delivery was right on the money!!! Great job - The Folks at E-Trailer restored my confidence in companies who offer great service and make good on their commitments.
Kevin
12/5/2010
I think etrailer is probably the best online company I have ever dealt with. Their prices are the best I have found anywhere.
Michael
12/5/2010
I am very satisfied with the help that each of the customer service persons did to help me with my order. I looked at the videos to install the hitch and receiver. I was able to do the job in less then an hour. Thanks again for your service and the people who work for you.
Phil
12/5/2010
asy site to navigate. Helpful over the phone, too.
Bob
12/4/2010
Superior service in filling and shipping order. The hitch went on without a hitch pun intended. The wiring harness was more difficult mainly because of the configuration of the space around the tail lights of my van however, the job was eventually completed and works perfectly. Summary, good products, excellent service, excellent outcome. Will definitely look here if/when next I need towing stuff.
Frederick
12/4/2010
Some companies have a great product but a poor website. Some companies have a so-so product but a great website. Etrailer has both great products and a great website. They are the Newegg of the trailer/towing companies.
Matt
12/4/2010
Well after checking the tracking of my order which was to be delv on 12/6, what do I find on my door step? the order 3days earlier than expected. great job! Thanks.
Ron
12/4/2010
Buying is so easy and the people are very friendly and go out of their way to help you. My husband loves this company because they provide videos on how to attach all the equipment. He said he would never be able to do these things by himself without the videos. This saves us money because we can do the work ourselves. Thanks so much.
Shelli
12/4/2010
It was very easy for me to find my product and order it. My tailgate arrived in just a few days and it was east to put together and install. etraqiler is a nice place to do business.
Charles
12/3/2010
Just wanted to let you know how pleased I was with my recent purchase from your company. You have set the standard by which all other companies should be measured. Your website was easy to use and the selection was excellent with detailed instructions and videos of both installations. Prices were the best I could find and I even got free shipping. Communication after the sale was quick and informative. I knew exactly where my items were at all times in transit. My items were shipped immediately, packed well, and arrived in good condition. You delivered everything you promised and more. I will be purchasing another trailer hitch and wiring harness next month from you for our second vehicle. Ive bookmarked your site for future reference and will recommend your company to everyone I know. Just wanted to share my great shopping experience and tell you to keep up the great work. Keeping doing what you are doing because it does make a difference! Thank you.
Charles
12/3/2010
fast enjoyable great service great feed back on order and follow up on shipping THANKS
Claude W
12/3/2010
I am really happy with etrailers service. I received the proper receiver hitch that I ordered in excellent condition & it arrived extremely quickly. Thank you very much!
Dan
12/3/2010
It was quick and easy to order on your site.
David E
12/3/2010
My experience in dealing with you and your company could not have been more perfect. Your product knowledge helped me make a decision in an area I have no backround in and your advice paid off. The installation went flawlessly and the entire transaction has been a pleasure. The shipment arrived as scheduled, the components were correct and the Hidden Hitch is truly "hidden" on my vehicle. Thank you very much and Happy Holidays to you and the entire Etrailer family!
Gary
12/3/2010
I am very impressed with your company. Everything fit as it should and the
order arrived very quickly. I appreciate the manner in which this
transaction was conducted.
Greg
12/3/2010
I found just what i needed on your web sit. It was fast and easy. The hitch I received was top notch. I also received it fast. You guys ROCK !!!
James
12/3/2010
Wow !!! you guys rock!!! Haven't seen this tupe of customer service in a long time!! thanks
Joe
12/3/2010
Found the site and information easy to use. The service was great the first time I placed an order and they followed up nicely. When sending E-mails with questions they responded quickly and efficiencely. The answers were straight and no run arounds. Hence the reason I used them a second time.
John
12/3/2010
I have used etrailer.com several times over the past few years and I have found the company to be first class every time. Excellent equipment and choices t choose from.
Kelly
12/3/2010
Product was as described. Shipped in 3 days.
Merlin
12/3/2010
I received my BBQ cover the day after I ordered.Excellent service and the price was very good.
Patricia
12/3/2010
Price & communication were excellent. Shipping was really quick. I was notified without having to ask via email of shipping/tracking info. I would definitely recommend them.
Paul
12/3/2010
Happy Holiday : Thank You for shipping upgrade !
Robert
12/3/2010
Thank You for the Upgrade special priorty my experience is nothing short of Fantastic, a breath of fresh air in making a purchase online. Your Web site design is easy to navigate and user friendly. The Video's displaying Products and how to install them along with your professionalism through the whole purchasing process including this communication and all follow up is what influenced my decision to make my purchase. I will tell everyone about my experience and recommend your store for their next purchase. Again this how Businesses stay in Business and suceed. Again, Thank You very very much. I will purchase from you in the future.
Rodney
12/3/2010
Very fast, acurate and dependable service. Thank you.
Stephen
12/3/2010
What can I say Your site was easy to navigate. Your service was excellent. My order was shipped and arrived before estimated time I hope your business continues to grow. Thank you!
Sven
12/3/2010
UPS just delivered my order...........now that was crazy fast! Thanks!
Brian
12/2/2010
So easy to find what I wanted and order it. Prices were very good and Items shipped within 2 Days.
Danny
12/2/2010
I've been very pleased with the speed and efficient way our orders have been handled. The products are always pictured and explained in a way you would have trouble making a mistake on your order. I appreciate the way every step thats taken to send my order is reported to me via e-mail. Its almost like I'm there myself. I'm never worried about whats happening with my order. I may sound a little redundant, but I dont care. Keep up the good work.
Darryl
12/2/2010
They were very prompt, and even upgraded my shipping from standard to express at no additional cost! Going the extra mile like this will ensure that eTrailer.com receives my business in the future. I would recommend them to all my friends and family.
Jason
12/2/2010
Great website and shipping!
Jeff
12/2/2010
As usual awesome experience!!!!
Jeffrey
12/2/2010
Outstanding customer service, the order was placed, acknowledged, shipped and received in 3 days.
Mike
12/2/2010
Product was as described. Seems to be good quality. Fast shipping.
Mordechai
12/2/2010
Excellent. Very impressive.
Robert
12/2/2010
Order filled, shipped and delivered in three days. Ya cant beat that with a stick!!
Ronnie
12/2/2010
Received my tires and wheels yesterday, good buy and just what I wanted. I needed heavy duty tires for my Tow Dolly as I want to use it to take my classic car to car shows behind my motorhome. Great tires, good load range and ply and will handle the load of my car safely. Other tires I looked at were too low of a load range and cost more, so I feel I got a great buy and quick shipping. Thanks!
Stanley
12/2/2010
Received Dec. 1st....thank you, exactly what I needed!
Tony
12/2/2010
Excellent experience! Really liked the videos you have available as they helped me make the decision to go with the Roadmaster baseplate for my new Honda Fit. Your internet website is the best I have seen and the price and free shipping is a big plus. Shipment was fast!
Clair
12/1/2010
Perhaps the best internet purchase experience ever. Loved the instructional videos, and you gave me an expedited shipping without extra cost. And your prices were very good. A++
Dave
12/1/2010
You guys are great! I have ordered several items from you over the past 3 or 4 yrs and have always been satisfied, but you keep improving! I placed an order for a bike rack on Black Friday, got the confirmation of order and then a confirmation of shipping the same day.. Then UPS ped the package off on Tuesday! Also the video on assembly on your website is really helpful. Keep up the good work!
David
12/1/2010
I don't know how you guys got my order out so fast over the Thanksgiving Holiday. Thank you for another smooth transaction.
Eric
12/1/2010
Excellent customer service, good prices and good selection!
Mark
12/1/2010
etrailer did a wonderful job. I have a break controller and needed the wiring harness. I searched through your website to find the correct harness. I found it, and purchased it online. Then, as a bonus you upgraded my shipping, which helped out greatly. Thank You very much. I will probably be looking to buy some trailer tires in the near future and have found some on your website. Thanks again.
Matthew
12/1/2010
I found etrailer on the internet. Prices were very good. I placed the order. Minutes later I had an e-mail conformation. Within a couple of hours I had an e-mail conformation that the items were shipped. Etrailer also upgraded my shipping without any additional charge so I could get these items quicker. So far the shopping experience has been good without any problems what so ever. I strongly reccomend etrailer.
Robert
12/1/2010
Absolutely wonderful.
Velton
12/1/2010
I was impressed with etrailers quick response to my online order and their personal touch. In their confirmation email of my order, they addressed me personally an also upgraded my shipping so we got our product sooner at no extra charge. The product was perfect when it arrived. Thanks!
Anne Marie
11/30/2010
Very user-friendly website. I highly recommend.
Anthony
11/30/2010
Awesome price! Got item quickly! Friendly customer service agent! Thanks!
Brian
11/30/2010
Great place to shop.Fair prices. Fast shipping.
Dave
11/30/2010
I have never ordered trailer wheels or tires but my sister needed them for their trailer. I must say it was very easy to order from your company- I watched the video and then spoke to the salesperson to make sure I had done things right. The order was completed on a Sunday shipped on Monday. I have passed the word to my friends about the great service.
Gladys
11/30/2010
Incredible customer service, fast and good prices. What do you expect more?
Jean-philippe
11/30/2010
Very well laid out website. Easy to navigate. Even for me.
Jim
11/30/2010
I got to your site through an item on my sons Christmas where he put the link. I was extremely pleased to see the email that shipping was upgraded to Express Shipping and no additional cost as well as the quick turn around time from the time of the order until the shipping. The quick service will definitely bring me back to you when I need trailering item. We have two trailers of our own. Thanks again for excellent service.
Lynn
11/30/2010
I have not yet received my second order from you yet but it has been shipped. I can say already that your service is very prompt and friendly from my last order of a trailer hitch and now the wire harness on my latest order. Keep up the good work.
Mark
11/30/2010
This is my third purchase from etrailer, all three have been the same, Prompt and accurate. Its nice to do business with a company that you can count on to send the right product in an expediant manor.
Marvin
11/30/2010
Watched the video, got the hitch. the hitch was so easy to put on. the wire harness for my vehicle was almost to easy.
Mike
11/30/2010
Got what i wanted at a great price. Thanks Also selection was the best on the net.
MJW
11/30/2010
VERY VERY FAST!!
Phil
11/30/2010
I think e trailer is great. I have purchased many different items and they all work better than expected. The how to videos informing potential buyers about products is priceless. E trailer also keeps you up to date regarding shipping. E trailer is a great place to shop!
Philip Kelly
11/30/2010
Thank you for the quick service! I appreciate the follow-up email, too. P.S. I have definitely bookmarked your webstie.
Ted
11/30/2010
Service was outstanding from the bigginning ordering to the end. Muliple communications kept me in the loop and allowed me to let my wife know when it will arrive so she could schedule installation with you.
Dan
11/29/2010
Great people, great products, great prices. very fast shippers, will buy all my trailer parts from them.
Donnie
11/29/2010
This is the second time I have ordered from Etrailer. They have what you want,and get it right out to you. Anything towing, I ordered a Hitch cargo carrier for my son last Christmas. I used it to haul my 3 wheel HCscooter fits great, So I ordered one for myself. I am very happy with the service I get here, and will use Etrailer again!
Jason
11/29/2010
ez to navigate website... quick turnaround on sale and follow-up by etrailer excellent...
Jim
11/29/2010
Thank you so very much for the stiller service!!!
Malcolm
11/29/2010
What can you say about a company like etrailer where you can order and get it shipped the same day except fantastic. Customer service answered my question quickly, accurately and in a professional manner. Thanks for the great service!
Richard
11/29/2010
Good customer service creates repeat orders. I will remember etrailer
because you rmembered me.
Stephen
11/29/2010
Absolutely the best place online to buy trailer parts. Really good prices and FAST shipping. How can you beat it!!!!!! Got my wheel today. I've had fast shipping before but this is crazy. I want you to know I really thank you for excellent customer service. Ya'll are the best.
William
11/29/2010
This company is the best! Ive had such hassles at other sites.
Bob
11/27/2010
etrailer.com, I recieved part we ordered today, good condition,very pleased with the quick shipping of order. Looking forward to ordering parts again. Thanks a bushel.
George
11/27/2010
Very nice people there will go the extra mile to help someone with there order. Will do bussiness with them again in the near future.
Jim
11/27/2010
I will be recomending Etrailer .com to everyone I know. I recievied my hitch and wiring harness very fast and it was easy to install. Thanks for the great service and the very helpful videos.
Bill
11/26/2010
Excellent people skills on the other end of the phone. Knew the product well. First up on the web search.
Caitlin
11/26/2010
Fast, secure shipping, Product arrive earlier than expected. Looking forward to doing business again
Chris
11/26/2010
Exceptional public relations. Will buy again.
Chuck
11/26/2010
Always Amazing!
Jeff
11/26/2010
I have ordered several items from a number of websites, but have never had an order ship within 4 hours of placing the order. Simply put, etrailer has amazing customer service and I will be doing much more business with this company in the future.
Michael
11/26/2010
etrailer responded quickly to change my order when I realize I had ordered the wrong extension for our new cargo roof carrier. And the order was shipped the very next day!!!!! I will shop at etrailer again.
Karen
11/25/2010
Excellent service . Great price. Prompt shipment.
Gabriel
11/24/2010
WOW, thanks. First time dealing with you guys and I'm very impressed!!!! Will pass your name along to others I know.
Kevin
11/24/2010
Etrailer carries a good product line and has fast shipping, A1 to deal with, thanks.
Marc
11/24/2010
I was very pleased with everyone at etrailer from the girl I placed my order with, to the Rep who I called with a technical question, and lastly a girl named who was sending out a replacement component for the wiring harness I ordered originally. I will definitely order from etrailer in the future.
Your customer service is second to none.
Robert
11/24/2010
E-Trailer upgraded shipping at no cost. Tthe installation video was extremely helpful. Covered the exact vehicle and I knew what to expect and step and step how to install.Ordered on a Monday night, arrived on Wednesday. Everything was perfect.
William
11/24/2010
I was delighted with my first purchase from etrailer.com. I purchased a Thule Doubletrack Bike Rack. Not only was the price better than a lot of other bike equipment sites, the shipping was free and their Customer Service Dept was able to upgrade delivery to 3 to 5 day express at no additional charge. I placed order on Friday and had rack mounted on my truck by the following Wednesday evening and I didnt have to leave my house. I've already recommended etrailer to some of my co-workers who asked where I got my bike rack. Keep up excellent service.
William
11/24/2010
Your pricing was the best. Everything was installed very quickly with no problems. Your video was a real nice assist. I will recomend your company.
William
11/24/2010
Thank you for the special priority consideration to my order. Little things like this are what differentiate great companies from the rest of the industry. Thank you again for your service.
Jacob
11/23/2010
I will recommend you to all the service is outstanding. You kept me informed as to the status of my order at all times. I thank you very much, has been a pleasure doing business with you!
Karen
11/23/2010
Your company was a pleasure to do business with!
Richard
11/23/2010
Your service is great! You kept me updated to when my order was to be shipped. I will order from etrailer in the near future.
Steven
11/23/2010
They shipped it fast, it installed easily and just like the directions said !, and the bike carrier is MUCH sturdier than I thought it'd be... Now if only Microsoft products worked this well... The price was great, the shipping was great, the products are great, what else can I say?
Brian
11/22/2010
I have ordered items on three different occasions and each time the items shipped immediately and arrived in good condition. Each item was as advertised and fit my vehicles as described. Ill come back again. Overall Rating: 5 Stars
Daniel
11/22/2010
Awesome!!! I'm a member of our local search and rescue team, and I need this to be able to tow our Argo rescue vehicle - Thanks to turning around so
quickly!!!
Dennis
11/22/2010
Purchasing experience was good. Found product I was looking for and best price I found.
Dennis
11/22/2010
Smooth, fast purchase.
Graham
11/22/2010
You guys Rock!!!
Greg
11/22/2010
Awesome company to deal with. Everthing I ordered arrived super fast and was correct for my vehicle. Couldn't have asked for a better supplier to get my parts from! Thanks e-trailer!!
Gregory
11/22/2010
Easily found what I needed, ordered and it was shipped the next day. Fair price and great service.
James
11/22/2010
Thanks. That's what I call service.
Tommy
11/22/2010
Impressive service. I appreciate the thorough communications regarding my order. eTrailer informed me of the status of the order from the initial order up to, and including shipment. The package was also reinforced with extra tape for additional security of the equipment. The order was filled and shipped immediately, and UPS provided excellent delivery service. Thank you for your service, I will definitely consider eTrailer for any future needs.
Charles
11/20/2010
I really appreciate the prompt updates through out the whole order process. Make me feel like I am dealing with a local dealer. Very Much appreciated..
Joel
11/20/2010
Ordered two packs of trailer frame wire clips. Price was excellent. Shipping charges were decent, and order arrived in a timely manner.
Joel
11/20/2010
Excellent, complete, accurate product information. Excellent follow up on shipping.
Allen
11/19/2010
I got exactly what I ordered and what I needed for my 2000 Ford Crown Victoria P71. It came to me much faster than I anticipated. The trailer hitch was boxed packaged well and arrived in A-1 condition. I was extremely pleased with the ease of installation and the quality of workmanship that was put into making the trailer hitch. Thanks a bunch!
Delmas
11/19/2010
This was my first time using the site and making a purchase. Very pleased! I especially appreciated the free upgrade on shipping! It was a pleasant surprise. I will definitely shop with here again and will pass it on to others.
Donna
11/19/2010
This was my second encounter with etrailer, this time I ordered tires/wheels for my pop-up. The Rep did a great job checking to see if they were in stock, physically finding them and then expediting the process. Your shipping department did a outstanding job of getting the tires to me before I expected them. I highly recommend etrailer and especially these two employees.
Gerald
11/19/2010
Your Service is Excellent. The Website and shopping was easy as could be.
John
11/19/2010
Your group provided expert advice to assist me in ordering the correct product. My item arrived when you said it would and was exactly what I needed. Thanks to you guys! Love the free shipping and awesome customer service. Thanks for all of your help, will definitely shop your site again.
Tony
11/19/2010
Good product, best price, fast shipping and the how-to video made the installation painless. I highly recommend this company.
Al
11/18/2010
This is not my first purchase from etrailer and it won't be my last. Excellent service, with great prices! I am a senior female who does most of my work, etrailer greatly helps me find products and instuctions I need to complete my projects . THANKS!
Alice
11/18/2010
I received my tow hitch and loop today. it`s a quality hitch and loop. Thanks for the quick delivery. Great customer service.
Bob
11/18/2010
My experience with etrailer was very good and I really appreciate good service.
thanks again!
Charles
11/18/2010
I have been pleasingly surprised at how responsive you all are. I call it good old customer service. I am positive I will be dealing with your company again.
Charles D.
11/18/2010
Great!!!! I have ordered twice from etrailer.com and both orders has shipped the same day as ordered. I appreciate a company that reacts so fast to their customers needs. Thank You...
David
11/18/2010
Good shopping experience- good technical information on website, great section, great prices, fast shipping.
Eric
11/18/2010
Perfect fit to my car, arrives in time from Miami to Chile and carto box with no damages.
Jorge
11/18/2010
Thanks - your site was very helpful. The video's really gave me confidence that I can install on my own. btw - the dealer quoted me $695 for the hitch installed
Mark
11/18/2010
Excellent prices, delivery quality, and service. I will use this retailer in the future and recommend to anyone that needs their products! Thank you for your professional attitude and sales service.
Mel
11/18/2010
Awesome. Great job. Thanks for your follow through to make it happen.
Michael
11/18/2010
I just wanted to take the time to thank you for the service you provided me. The new bike carrier and hitch are wonderful and everything I expected. The exchange was smooth and quick. Thank you again for making my experience with your company a great one.Thank you!
Steve
11/18/2010
Wow is all i can say i placed a order on 11-16-2010 and will get to my front door on 11-18-2010 thats fast i also love the way etrailer.com sent me a email to let me know everything and anything i need to know about my order i will be shopping here again
Daniel
11/17/2010
Excellent company. Great communication, great prices and very fast service. It was a pleasure doing business with you.
Dave
11/17/2010
As others previously stated, shipping was fast.
Elijah
11/17/2010
I think that e-trailer is a great place to shop and I know that I will return and I will shop for other supplies and products.
Harold
11/17/2010
I got your emails and just want to let you know treating people as nice and friendly as you all is unheard of in this day and age unless there ripping you off, but your stuff is the best at the best prices in the us.Please tell the rep thanks for all the extra help she goes out of her way to help everyone.You people are amasing.
Jack
11/17/2010
Used your site once before for my trailer needs. This will be the only site I use for all my trailering needs.
James
11/17/2010
I ordered the springs I needed on Saturday, they were shipped on the same day and I received them today Wednesday. What a great service. Try eTrailer and see for yourself.
John
11/17/2010
I just thought I'd provide you some customer feedback on my shopping experience with etrailer.com. The online ordering process is good. your website is intuitive and easy to navigate and the response from you folks in customer service has been great. As for the products, I'm very happy with the trailer hitch and other associated accessories I've received.
Joseph
11/17/2010
It was a great experience, prompt service and best prices. I recommend etrailer.com to everyone.
Kevin
11/17/2010
Wow. Talk about good service! I received my package today at around
noon. Everything I ordered is there. I cannot believe the speed with which you worked. I only ordered this yesterday. Thanks so much for your great service.
Ray
11/17/2010
Yoo exceeded my expectations with your service and attention to detail- I felt you genuinely cared about taking care of my trransaction properly and timely. Thank You.
Stephen
11/17/2010
Great communication, great prices. Thank you, I'll be back.
Tony
11/17/2010
Site was easy to use and the price was good.
Arthur
11/16/2010
I buy all of my trailer / hauling equipment from etrailer. They have the best prices, fastest shipping and carry all the different varieties of equipment so I dont have to settle for something thats close to what I need - I get exactly what I need and I dont have to waste time hunting around town for it. Excellent service!
Broderick
11/16/2010
Thanks for the efficient way you handled this order - My wife is especially grateful to have the rack for our trip.
David
11/16/2010
Excellent experience with etrailer. Products were exactly as advertised. Customer service went out of their way by contacting UPS and arranging pickup at UPS facility as we were leaving town on the scheduled delivery day. Products were easy to assemble, instructions were clear and all the parts were there. -
Thanks etrailer.
Jeffery
11/16/2010
Thanks very much. That's what I call customer service! Best regards.
Michael
11/16/2010
Availability, price and delivery were all better than expected and much better than the local shops I checked trying to find suspension parts for my trailer. The first order I placed worked out even better than I hoped so etrailer.com was at the top of my list when I needed some additinoal parts to complete the project. Keep up the good work!
Richard
11/16/2010
Very nice hitch...very fast shipping...you guy have your stuff together everything was well worth the money.
Richard
11/16/2010
Very professional. Thanks!
Smokey
11/16/2010
By far, the fastest order response & shipping I've ever seen.
Stephen
11/16/2010
This is the second time ordering from etrailer. I have found their prices among the lowest, their service top notch and I have received every thing in record time. The one time I called, their staff was courteous, polite and knowledgeable. I will use them again.
Tom
11/16/2010
Wow, how is it possible to impress a customer when you are selling towing hitches? If I got this kind of service at restaurants, there would always be a 20 tip. Thanks.
Tony
11/16/2010
These guys don’t play around. Fast shipping great service. I work for a national mail order company and I think I know how customers want to be treated. And so do you guys! Fast Email response and follow up, fast and affordable shipping. Keep up the great work!
Wayne
11/16/2010
One of the easiest transactions I have ever had with online shopping! The order shipped the very next day and I was updated every step of the way!
Cindy
11/15/2010
Sales rep was very helpful and knowlegable and guided me to the right product to solve my wiring problem.
Eugene
11/15/2010
So stoked to have found you guys. Excellent service and the parts fit perfectly. Just saved me $$ by fixing the jack instead of replacing. Thanks!
Greg
11/15/2010
The part I ordered was out of stock. They emailed to let me know and suggested a different part which worked perfectly. Thanks a bunch!
James
11/15/2010
I have purchased 3 orders from ETRAILER. All 3 orders were properly packaged and delivered quickly. I had a wiring problem with the trailer kit. The Technician quickly identified the problem and offered the correct solution.
John
11/15/2010
Thank you so much. Excellent and courteous assistance and prompt shipping as stated. I will continue to look here for any future needs. Thanks again.
Kelly
11/15/2010
Excellent Service and thanks for the upgrade on Shipping. Been procrastinating on getting these items for a long time now. thanks again for keeping me informed on tracking etc...
Marc
11/15/2010
I have ordered from eTrailer several times and have been extremely pleased with the service.
Rhonda
11/15/2010
Quick ship, as advertised, recommended to all.
Steven
11/15/2010
Allways great, fast service and great prices on great products. Thanks!
Timothy
11/15/2010
I ordered a Hidden Hitch and trailer wiring. Even with the free shipping offer, my order arrived in less than a week. Every part fit perfectly, and I now have a towing/bike carrier capability that I wanted, at a much lower cost than the dealer-installed alternative.
Jim
11/14/2010
Awesome service. First - you had exactly what I was looking for. Second - Lots of communication about my order. Third - Free Upgrade to 3 day shipping. What is not to like about this??? Thanks etrailer!!
Mike
11/14/2010
Everything went great, customer service was there to answer questions...plus the items look great on my H3...looking forward to do more shopping with you guys
Bob
11/13/2010
This was my second purchase from etrailer and I was pleased with the way everyone worked to make my order correct.I would recommend etrailer to my family or friends.
Larry
11/13/2010
Your Customer Service Rep was great to work with. Stopped me from buying a carrier that would not have worked. Also with the detailed shipping info and getting the order out quickly, to meet our vacation start date. If everyone else in your company is like her. I imagine you have a great staff. I will recommend you to others and will be purchasing from your company again in the future. Was a great experience from start to finish.
Mark A.
11/13/2010
eTrailer is amazing. Top quality products and low prices, super fast shipping, great data sheets and videos and customer service that should be the envy of retailers everywhere. This is my third order from eTrailer, and I really did not shop anywhere else for the hitch for my new car.
Ronald
11/13/2010
Great place to shop.
Sam
11/13/2010
Good service, quick friendly and helpful! Will shop your site again.
Tony
11/13/2010
I just placed my order today. As long as everything arrives, it will have been a very easy experience. Note that your you tube installation videos are VERY useful and actually was how i ended up at your site. Thanks!
Andrew
11/12/2010
Great Product! Price was right. Receiver hitch Tube cover Square Led Multi-reflector 4. Really gets their attention. Quick to ship all around excellent experience !!! This is why we buy from etrailer. THANKS!
Art
11/12/2010
Thanks. You have exceeded my expectations!!!.
Bob
11/12/2010
Bought a towing wiring harness for a Honda Pilot. Product is high quality, and installation was super easy with included instructions and video.
David
11/12/2010
I purchased the Hidden Hitch tow bar assembly and I found your directions complete, I had the entire assembly bolted in place in 15 minutes working on the driveway. Thanks!!
Fred
11/12/2010
Thank you very much! It's really a pleasure dealing with eTrailer! I will sure recommend your site to my friends.
Jeffrey
11/12/2010
Staff was very helpful even after additional inquiries following initial contact. Item shipped quickly and company honored price match. Thank you.
JT
11/12/2010
I was impressed with etrailer from the moment I googled a request for info on hooking up my brake controller. The installation page was superb with excellent pictures, and the link which enabled me to purchase the right adapter was spot on. The adapter arrived sooner than expected, was priced below what I had anticipated, and performed perfectly! It was an outstanding experience, and I highly recommend etrailer.
Larry
11/12/2010
I bought a trailer hitch and hitch lock on Wednesday night, and received them Friday afternoon! They upgraded my shipping for free. In addition to the very fast shipping the items arrived safe and sound and are just what I wanted. I couldn't be more impressed! Thank you etrailer!
Luke
11/12/2010
These guys are great. they are so quick and responsive. When I had to do a return, they were so great, too. thanks!
Maria
11/12/2010
My order was shipped within minutes and looking up the part was a snap.
Mike
11/12/2010
I just want to say to all of you involved in fulfilling my order, Thank you Very Much! I have never been treated so wonderfully by an online vendor and so quick. I will tell all that I know how wonderful you are.Thank you.
Travis
11/12/2010
thank you to the customer service rep, she was very helpful!
Victor
11/12/2010
My experiences purchasing from etrailer.com have all been good. They have good prices, good products, reasonalble shipping rates and fast service. I highly recommend etrailer.com.
Charles
11/11/2010
Arrived quickly, fit easily, Great job.
Cliff
11/11/2010
So far the best online shopping experience I have ever had. Responding almost immediately by email and upgraded my shipping at no cost to me. Other sites could learn from etrailer.
Douglas
11/11/2010
I want to thank you for your attention to this, and being so customer freindly. I will be sure to check back here whenever I need racks, etc. Thank you!
Gad
11/11/2010
Recently bought my Roadmaster bracket and a couple weeks later my Falcon 2 AT tow bar at etrailer. Great to deal with! Shipped out free! and recieved it promptly and as ordered. Great online tracking info & follow-up with excellent prices! A very good online shopping experience-much better than some others I have used. I highly recommend them!
Gene
11/11/2010
Thank you for upgrading my order. That kind of customer service is very rare today. I will definitely tell my friends about etrailers. Your website grabbed my attention and provides excellent information and videos for the new trailer owner! Thank you again for your special care of my order.
Jay
11/11/2010
Great service, Fenders delivered this morning. Thanks.
Joseph
11/11/2010
Your service is great, will keep your website on my 'favorites' list for future use.
Mary
11/11/2010
Great product. works great. Efficient and accurate processing. Thanks
Peter
11/11/2010
Determining what to order and how to configure could not have been any easier. This is a full service outfit, make no mistake about it and the on-line / email follow up experience lacks zero, zero. In a word, impressive........Will not hesitate to do business with them again.
Randy
11/11/2010
The best online shopping experience I ever had. The Customer service is great. And they are very fast!
Volker
11/11/2010
I would like to personally thank etrailer's shipper for this help in getting the hitch to us sooner at no extra cost! We plan to use it on our upcoming trip to Florida and having it here a little bit sooner will really help enable to ensure proper installation and also allow us to test it out before we make our trip! What a great company you are! This is my first time using your company, but if this is the kind of service that you provide it will certainly not be my last. Thanks again so much!
Jeremy
11/10/2010
I thought that you have a great site. You have a great site and I will tell my friends about it.. Good Job...
John
11/10/2010
Thanks so much for the trailer hitch. The hitch was delivered way before I thought I would ever receive it. The shipping was so fast I could not believe it. Communication was excellent. You run a great company and I will definitely recommend you to anyone who is looking for a hitch. Keep up the great work! Many thanks!!!
Sondra
11/10/2010
I work for a company that sells lights etc and believe it or not you beat their price by $5.00 each even with the shipping. Very happy so far!
Tim
11/10/2010
I am happy with the products and very happy with the service from etrailer.
Jeff
11/9/2010
This was my first buy from etrailer and the experience was beyond my expectations. The order was shipped very quickly and arrived prior to the expected date. The instructions for the hitch and wiring kit were clear and the video was an extra help.
I would recommend etrailer to anyone!
John
11/9/2010
Found what I want quickly, including some information on tire inflation I didnt know....Shipping was upgraded at no extra cost....and I never had to leave my home to go shopping for a tire saving time and money!What more could u ask for???
Louis
11/9/2010
Very happy with customer service.
Trung
11/9/2010
This is my second order with etrailer. Very satified with my experiences.
Blaine
11/8/2010
The transaction was easy and with very fast shipping. I recommend etrailer to anyone needing tariler parts. Thanks for the GREAT customer service.
James
11/8/2010
Your telephone rep was very helpful. This is the first time that I have done business with your company. Thanks for your help.
Jeannie
11/8/2010
Very nice folks to deal with, and I appreciated their fast shipping!
Kelly
11/8/2010
Thank you! Again - your communication on this one was exceptional!
Laura
11/8/2010
Just wanted to say it was a pleasure to order from you. Thanks, and keep up the good work. I will do business with you in the future.
Ricky
11/8/2010
Wow, what can I say? These folks are incredible with support, customer service, communication. They got my order out faster than promised, and even provided upgraded shipping at no additional cost. I cannot begin to describe how impressive that is in this day and age. Anyone needing anything related to vehicle parts for towing should definitely go to etrailer.com first before they go anywhere else. You wont be disappointed!!
Robert
11/8/2010
Outstanding service!
Roy
11/8/2010
I was pleasantly surprised with the service from etrailer. My parts were shipped the same day even though I called late in the afternoon. The best thing it was exactly what I ordered. My dealing with my local parts houses have not always been what I expected. I couldn't have gotten my parts any faster from the store in town and I saved a little money and time ordering from etrailer.
Steven
11/8/2010
Outstanding service. I received the order in two business days. Fantastic!
William
11/8/2010
I have received both items. I want to thank you for your attention to this order and great communication. I have saved your website in my favorites and will come to your company first next time I need a part.
Zane
11/8/2010
Great shopping experience!! Excellant communication through email from Customer Service. Thanks etrailer.com!
Brian
11/6/2010
Got to say this company is great. They keep you abreast of everything, when the order went out and tracking #s. Chains look great have yet to test fit, but I'm sure they do just fine. Thanks, would gladly do business with etrailer again.
Craig
11/6/2010
Product worked just as listed, easy instalation, clear directions, no problem. I would absolutely recomend this to a friend.
Michael
11/6/2010
First etrailer.com has a very user friendly website. Based on my first experience with etrailer.com I plan to place future orders with this company rather that use auto parts stores. Good how to videos. My first order was over the telephone and I would rate the contact as a 10 plus My order was shipped promptly and it was correct.
Robert
11/6/2010
Products as described and in stock..Shipped quickly, thank you.
Robert
11/6/2010
I placed my order it was shipped on 11/3 and I got it on 11/5 that was fast and Im very pleased with the trailer hitch cover, in that Im a BIG U.K. Fan. So very proud to display it.
Shirley
11/6/2010
I got what i needed and it was painless. If it gets here and I get it on, I will really be happy.
Thomas
11/6/2010
Shipping was fast and very reasonable. Loved the e-mails with the updates. Will defn. buy from you again!!!
Tiffany
11/6/2010
Product was exactly what I was looking for. The purchase process on-line was quick and easy. Their quick shipping is very much appreciated. Thanks!
Allen
11/5/2010
This is my second hitch order and I will be back again in the future. The customer service is second to none!
Billy
11/5/2010
These guys just rock. I've ordered several items from them. Everything has been what I ordered and shipped extremely fast. Some of the best service I've seen for any online retailer.
David
11/5/2010
Thank You for your most excellent service. Etrailer is very fortunate to have you on their sales staff. Really enjoyed talking with you.
Don
11/5/2010
I've been ordering stuff on line for a number of years but these folks win it all. Talk about prompt shipment and an upgrade to boot. This merchandise arrived before I wanted it to actually. It was waiting for me when I got home. You can bet that if I need anything else that they handle they have the order, this unit fits Lil Rocker rails without any messing around, thanks for a real good experience and your price is better than the rest.
Floyd
11/5/2010
Excellent service upgraded shipping at no additional charge! Well done!
Jim
11/5/2010
Easy to find the part I wanted, very competitive price, very, very quick delivery and great communication from etrailer.com.
John
11/5/2010
Wow, I'm impressed. The order was filled and shipped almost immediately. The standard shipping was also upgraded at no extra charge.
John
11/5/2010
Great service to let me know that the trailer hitch and cargo carrier would work on my wifes HHR. First choice of cargo carrier would not work according to service tech, he was right. Items shipped same day ordered and arrived withing 48 hours, this is amazing. Will give update once everything is installed.
Ken
11/5/2010
Very pleased with business transaction,customer service was very helpful and pleasant to deal with,will shop again.
Raymond
11/5/2010
Having a video demonstration of installation was a deal maker for me.It looked just like the underside of my truck and showed exactly what I had to do.Clearly un-complicated and doable.
Stephen E
11/5/2010
Items shipped quickly and the customer service with updates were quick. Very good experience. Will buy from etrailer again not doubt. This has been my second order from them and will recommend them to anyone looking for the things they sell.
Wayne
11/5/2010
Just a note to thank you for your great service. The tires arrived today as stated, in fact they are being mounted as we speak. You can expect me to recommend etrailer to my friends.
Alex
11/4/2010
etrailer.com was the easiest site I found for ordering the trailer part I needed. It haD the necessary information for me to determine exactly which part was correct. And the price was fair especially with the free shipping option that day. I opted to spend a little extra for assured shipping so now just have to wait to see when the part arrives. As we full-time RV, getting the part to the right location is very important.
Barry
11/4/2010
Thank you all up at Etrailer for all your assistance with this project of mine. You all have been very helpful to me. Thanks again!
Bill
11/4/2010
Wow. So far great. etrailer had the best site to help me with 2010 F150 front hitch issue. This is due to the front air dam that needs to be modified. Once we confirmed the hitch the time between placing the order and shipment was about 3 hours! Another Vendor wanted $150 more for the same hitch.
David
11/4/2010
Great product Very well made and very heavy duty.
Dennis
11/4/2010
I received my order sooner than expected, and the two items were as advertised. Im very satisfied and you can add my comments to your list of reviews. Ill be back!
Don
11/4/2010
Wow! I'm impressed. I order online a lot so I am not easy to impress. Thank you for the great service!
Eric
11/4/2010
So far you guys have shown exceptional customer attention and service. Anytime you do things strickly over the net you usually don't get this type of
attention. I appreciate it. Thanks.
Jerome
11/4/2010
5 Star Rating. After looking at several web sites that stock simlilar merchandise I elected to give my business to this company based on 1. Ease of finding specifications 2. Location of shipping point Missouri 3. Telephone support which was very solid.
Jim
11/4/2010
I had a much better experience working with etrailer than i did with some of their competitors online. Their shipping is faster, their communication is better, their products are better priced, their shipping is cheaper, and the product came well packaged for shipping. I think their website is great and am very happy with my experience.
Joshua
11/4/2010
Just got my parts today.Very quick delivery & good service.
Larry
11/4/2010
I could not be happier!!! placed order on Monday, it was on my door step Thursday. I am pleased with all the items I ordered. The quality is better than I had expected. I ordered mirrors from CIPA and trailer jacks from Stromberg Carlson. I will shop etrailer again!
Lyle
11/4/2010
So far, so good. Quicker shipping was a welcomed surprise. I would gladly refer others to your company.
David
11/3/2010
Thank you very much and I have to say start to finish including the the web site ordering and looking for products, this has so far been one of the best ecommerce expereinces I've ever had.
David
11/3/2010
Great service and fast shipping!
Dominic
11/3/2010
I purchased 2 trailer hitch covers from etrailer, and found the pricing and shipping costs to be better than any other site. The hitches were not both available at the same time, but etrailer let me know right away that they would ship the second hitch to me at no additional cost. I purchased the same hitch cover back in 2007, for the same price! Customer service was extremely helpful when I had a question regarding the installation and everything works great! Great company and service.
June
11/3/2010
Thank-you everybody at etrailer...I needed it for the weekend and your quick
processing and shipment will make this happen according to my tracking
number! Super job, will suggest you to friends and family, and I'm building a
trailer soon and will order the lighting kit from you probably.
Kevin
11/3/2010
The people at Etrailer.com are excellent. I had a problem with an order and they fixed the problem immediately. I would recommend them to anyone.
Lowern
11/3/2010
I installed the hitch on my Lexus RX330 in about 15 minute, it was so easy. The wiring took a little longer because you had to take a lot of things apart in the rear of the inside compartment to get all of the wires run and out of sight. Also I had to get under the car to run the power line to the battery. The wireing took about one and half hours. Everything worked fine and looks good.....
Perry
11/3/2010
I received my wheels today in good shape. Thank you very much and I apologize for the inconvenience of me being out of the country. You guys did a great job and I am very happy with the product. Two thumbs up.
Ray
11/3/2010
So far the service had been excellent. Detail info followed almost immediately after I made the purchased. Then I got an upgrade to my shipment. I will spread the word and recommend this site.
Vicheara
11/3/2010
I couldn't be happier! Thank you!
Yllanda
11/3/2010
Your tech support was great and shipping time excellent. I appreciate the follow-up emails with tracking information.
Rebecca
11/2/2010
Great company.Ordered on Sunday and received on Wednesday.Service is GREAT, I have no problem dealing with etrailer.com and will use them again.Passed the word to my friends on the wonderful service and products. Glad to see a company that is proud to give service to the customer. Thanks again.
Richard
11/2/2010
Super fast shipping -thanks!
Richard
11/2/2010
This is the first time I ordered from you, I received my order in what seems to be record breaking time and i really appreciate that. Every thing worked out well and I look forward to ordering something from you again. I intend to tell my other club members who trailer there motorcycles about you at the next meeting. Thank you for your quick response.
Stanley
11/2/2010
Great service: fast, and kept me informed as to the process and handling of the order. Pricing is reasonable and fair. Will order again and recommend company to others.
Thomas
11/2/2010
Ordered a cargo carrier and accessoies.fastest service of anyting i ever ordered.was upgraded for free and got order in 2 days.most site wanted between 65.00 and 100.00 for shipping for the same item but etrailers was free.highly reccomened to anyone who is looking for superior service and items just as specified
Billy
11/1/2010
The trailer hitch I purchased for our Honda Accord fit great. Only took an hour and half to install. Highly recommend etrailer, quick deliver, good price and it fit.
Brian
11/1/2010
Website allowed me to get what I needed. Ill be back when the need arises.
F. Jon
11/1/2010
Thank you for the excellent service. I ordered a Hidden Hitch for my pickup
and a light kit. You saved me money, about 20 under a local retailer, plus
free shiping and a free reciever lock. You upgraded the shipping so I ordered
on Monday and got it Thursday. The how to install vidio clip was a big help. Great Job!Thanks
Hugh
11/1/2010
Your sales person was very helpful and knowledgeable. The delevery was spot on and the order was completed and delivered as promised.
John R
11/1/2010
Great experience!
Kent
11/1/2010
Nobody wants a big ugly hitch dragging on the ground. Your site has good pictures of the actual vehicle so I can make a sound purchase decision.
The check-out made good suggestions for accessories.
I got a shipment notice the next day. Keep up the good work.
Michael
11/1/2010
Outstanding customer service and selection. Thanks guys!
Phil
11/1/2010
Best prices and had video explaining the install necessary to parts purchased.
Scott
11/1/2010
Ordered a wiring harness for my Toyota pickup, a ball, and some plugs. Everything was promptly shipped and worked. Id definitely order again. Site info: videos, photos, wiring diagrams and Q&A were very helpful.
Terry
11/1/2010
I searched high and low for the best prices on a new trailer jack and led lights - etrailer was not only the cheapest, they were the fastest - I think my stuff shipped same day! I will do business with again for sure
Todd
11/1/2010
Very happy with the trailer and installation. Along with the bike attachment I have a very nice basic set up. The website was intuitive and easy to use and I received my items faster than expected.
Tom
11/1/2010
I ordered online on a Sunday night and received the shipment on the following Wednesday. Super service!! Same day shipping and excellent response by UPS. Couldn't be better.
Bill
10/31/2010
This was my second fully-satisfactory order from E-Trailer.com since purchasing a second-hand 5th wheel camper in July 2010. I placed this order online at 2pm on the 27th. Customer service e-mailed five hours later to let me know that she had been able to expedite my order in the E-Trailer warehouse to ship that very day. I received the parts only two days later on the 29th at their standard shipping rate. The parts were exactly what I ordered and in the correct quantity for a wheel bearing, race and seal replacement on my tandem-axle 5th wheel camper as well as to have an extra set of grease seals on my garage shelf for the next inspection/repacking job. E-trailer is an excellent resource for a new camper owner. I browsed through the website to educate myself about options regarding brakes, drums, magnets, bearings and seals after buying the trailer. The person taking my first order helped me verify which part number was correct when I ordered a set of wheel bearing seals in August. She knew the micrometer measurements of the correct seal and steered me clear of the incorrect size I had thought I needed. I will continue to log on to E-Trailer.com first for my trailer parts. I dont even bother calling the two auto parts stores three miles away in town because E-Trailer has the best prices and it only takes a couple of days for their parts to arrive on my doorstep. Twice-proven pricing, customer service, inventory and delivery times...E-Trailer.com is my resource for running gear parts for my 5th wheel camper.
Mark
10/31/2010
Good price quick shipping. Very satisfied.
Michael
10/31/2010
I purchased a Type III trailer hitch on line. The price was excellent. Because I live on Guam, shipping normally takes quite a long time. But it only took 8 days to get to my post office box. Installation was a snap. With the supplied instruction it only took about 15 minutes to install the hitch and I took my time. The whole experience was very pleasurable. I would recommend E Trailer to anyone.
I plan on ordering a bike rack next.
Rueben
10/31/2010
I received the wiring harness 119176 and it solved all my problems. The shipping was very fast. The customer service person did a great job researching my problem when nobody else could solve the problem. When I called to place my order another customer service person pulled up my info answered my questions and ordered it for me in just a few minutes. You are very lucky to have these to people working for your company. I have posted the solution on IRV2 for everyone else to see. I will only buy my hitch, rack and electrical from you in the future.
Sid
10/31/2010
Hi! I just wanted to thank you for my recent orders. You sent exactly what you advertised and it was exactly what I ordered. Thanks again!
Al
10/30/2010
I love etrailer! Not only do they have execellent products but their customer is top notch. I recieved my product in 5 days, and i live in Southern CA. Their shipping was super quick with the standard shipping. Thanks again!!
Brandon
10/30/2010
Was indeed handled very professionally and truly love the product. The tow bar for my Nissian pick up fit pefectly and only took a little over an hour to enstall following the instructions. And made in the USA !!! Thank You.
Cleve K
10/30/2010
Thank you very much for the great service I am receiving from your company!!!
James
10/30/2010
Excellent product and very fast shipping. Will recommend the company to all my friends who have trailers.
Jon
10/30/2010
The sales person was very helpful with her e-mail replies to my questions. She certainly swayed my decision to buy from etrailer! Also your web site is very good - better than many I have visited. I certainly knew what I should be receiving.
Malcolm
10/30/2010
Unexpected response and quality of the products I ordered. Extremely satisfied.
Rufus
10/30/2010
Great to deal with fast shipping !!!!!!
Bob
10/29/2010
I ordered via phone after reviewing web info. Service person was very professionial no problems, fast, and accurate.
Bob
10/29/2010
In my many years of Internet shopping I have NEVER seen such a quick response to my order. As usual the confirmation came in a few minutes. Then, most amazing, was I get an E- Mail saying order shipped with tracking data. Amazing because it is now under 15 minutes since I ordered the item to getting a shipped with tracking E-Mail. AMAZING PEOPLE! Makes me save the site for more stuff later!
Bob
10/29/2010
Extremely quick delivery. Great products and selection.
Brad
10/29/2010
I liked your site alot. it was quick and easy to find what i needed, and everything I needed. Thats hard to find.
Bryan
10/29/2010
These people have great prices, selection, customer service and tons of how-to info.
Carl
10/29/2010
You guys have been great to work with so far. Your website with info and multiple angle shots of the product were extremely helpful. Thank you very much.
David
10/29/2010
Good prices, fast shipping, and I received exactly what I ordered. Thank-you.
Grant
10/29/2010
etrailer is the best! Products, prices, service and delivery are top notch.
I have dealt with etrailer since 2002 and am 101 satisfied. When I inadvertently sent a double order by mistake they caught it and corrected it immediately!
You cant go wrong with etrailer. The Best!!
Gregory
10/29/2010
Great prices and service. Who could ask for more! I will pass etrailer.com on to all my friends.
John
10/29/2010
Wow very nice service you got going there my shipping got upgraded from regular to 5 day and i think that was a plus. Will definitely recommend you to co workers and family will definitely shop again.
Juan
10/29/2010
The quick response to my order was excellent and the product was exactly what I needed.
Lonnie
10/29/2010
Great service! Operator who took my order made sure I had the right tool box. Love the FAQs and the help videos are a great feature. Will be ordering from etrailer.com again Im sure.
Mike
10/29/2010
Fantastic service! Shipping was fast and the trailer wiring harness was really easy to install after watching the utube video. Highly recommended.
Rich
10/29/2010
Thank you, if the products are as good as your service, "I'll be back".
Aaron
10/28/2010
Fast shipping, fair price, quality part...This company is the real deal! Thanks
Bob
10/28/2010
I appreciate your support on this order. Even though I had to wait, your customer service is great. Again, I thank you for courtesy mail. I look forward to have more business with your company.
Brian
10/28/2010
GREAT company to do business with excellent follow-up on status of order! Item was exactly as pictured and described. Will definitely do business with again!!
Cathy
10/28/2010
Great shopping expeerience. Site is easy to navigate. finding the parts for your vehicle could not be easier. installation videos made project so much quicker.
Trailer hitch arrived at my home 2 days from placing the order. Looking forward to my next purchase.
Frank
10/28/2010
Easy web site to work with and quickly approved item ordered and shipped. will return again when needed and shop etrailer site. Thanks for the help.
Gary
10/28/2010
Thanks for the great service. My shop foreman ordered these through another company on the 6th and they still couldn't tell him when they would arrive. So I remembered you guys, called, and you took care of me in short order. I appreciate it.
Gary
10/28/2010
Simply simple and fast! I can only hope my installation will be so easy...I will let you know!
George
10/28/2010
Exact part I was looking for with excellent communications and a fair price. Thank you!
Johnnie
10/28/2010
WOW----You guys are fabulous----I will recommend you to anyone that
needs trailer equipment!I have worked at and with large and small companies and I have to say that Etrailer is one of the most responsive companies I have worked with. Etrailer really stands behind their products with good solid customer/tech support. I would recommend them to anyone.Big thanks Etrailer
Ken
10/28/2010
I can't say enough good about etrailer. Order arrived within two days, website is great,everything fit like a glove,I'm sure that I will order again.
Ottie
10/28/2010
etrailers notification system is the very best on the internet. At every email I've received I've had the entire order shown in detail and illustrations of the items ordered. Fantastic job. I couldnt be more pleased. I'm only sorry I will have very little opportunity to use their services. Kudos, etrailer. Im impressed!
Ray
10/28/2010
Etrailer was most helpful and curteous in answering my questions, and in subsequently processing my order. Their tech personnel answered questions that I could not get answered even by the manufacture. Their shipping staff hand carried the order and it was shipped within hours of my order. And their price was thirty percent lower than any competitor. A great job by a very professionally run organization.
Robert
10/28/2010
Great pricing and the best delivery!!!!! I've searched the internet, and no one have the great prices they do!! Thank you for the SUPER SERVICE!!!!!
Ronnie
10/28/2010
I just wanted to let you know that the customer service person was great to work with and I will recommend her and your company to all of my friends.
Andrew
10/27/2010
These guys are great.They updated my shipping and it arrived the next day.I couldnt ask for more than that.I will install the hitch tomorrow and let you know how that goes but I dont anticipate any problems.
Bill
10/27/2010
Ordered on Sunday arrived on Wednesday. Looks just like what I ordered, Would use this company again, they contacted me by e-mail shortly after I placed my order and kept me informed through the delivery time.
Dave
10/27/2010
My second hitch great site !!!
Eugene
10/27/2010
Awesome experience! I recommend etrailer.com highly - prompt order processing, even faster delivery of goods ordered. Great communication trail from time of purchase through delivery. 5-stars!
Gloria
10/27/2010
Excellent service,less than 2 days form order to delivery.
Jay
10/27/2010
The service was great. I will recommend others.
John
10/27/2010
was real impressed with the fast and efficient order handling and the free upgrade on the shipping was great!!! will order again when looking for anything for my trailer needs. Will also reccommend to anyone that asks.
John
10/27/2010
Received the full order today. Was surprised how soon it got here . Am very happy with the merchandise and service.
Nick
10/27/2010
Etrailer saved me about $150 by ordering directly from them. They upgraded the shipping at no extra cost and kept in touch with me the whole way through. I don't think they could have done more for me if they tried. Nice to see a company provide such great service to just an average customer. Thanks to everyone at etrailer, you are GREAT.
Paul
10/27/2010
Great people to do business with. I had made a mistake on my order and they caught it and emailed me before they mailed it out. most businesses would not have caught it. Great people!
Richard
10/27/2010
Our concerns and questions have been addressed and resolved with courtesy, expertise and sound advice. Service at etrailer is A+ !! Many thanks.
Robert
10/27/2010
Fast shipping. Just as I ordered.
Ron
10/27/2010
WAS PLEASED WITH MY ORDER AND WANT TO THANK YOU FOR THE EARLIER SHIPMENT DATE. THIS WAS MY FIRST ORDER FROM YOU AND THE EXPERIENCE WAS ABOVE AVG., WILL BE ORDERING AGAIN AS ITEMS ARE NEEDED.
Thomas
10/27/2010
Great Shopping Experience, customer service people are a great help on the phone, ordering is easy, fast shipping, and great prices! Thanks.
Tim
10/27/2010
This was the most friendly experience, shopping online I have ever had. I will recommend etrailer.com to all my friends. Thank You!
Allen
10/26/2010
Thank you very much for making sure my order was processed so quickly. You are awesome :) I will definately give etrailer a good review and will use you again in the future.I had a short deadline for the item I needed. All the other places I checked didn’t even have the item in stock. I called etrailer and talked to one of your customer service reps who verified the item was in stock and when I told her of my deadline she monitored my order to ensure it shipped that day. As a matter of fact it shipped within 2 hours of my phone conversation with her. I had a verification email of the order while I was still on the phone with her :. The shipment arrived well within the deadline I had. etrailer was awesome.
Andy
10/26/2010
Great service! Will buy from again!
Brad
10/26/2010
The hitch was easy to install on my 05 Odyssey, just had to push the tailpipe to the side a bit 1 - 2 inches to slide one side of the hitch up against the frame. Took about 15 minutes to install.
Christian
10/26/2010
You are the BEST.
Debbie
10/26/2010
The service I experienced with etrailer was outstanding. The prompt and fast shipping with superb communication far exceeded my expectations! The cargo carrier I had ordered arrived well packaged and was of an excellent quality. Cant say enough good about dealing with etrailer. Ill definitely be back!
Jeremy
10/26/2010
I certainly do appreciate your excellent fast shipping. Very seldom do I deal with a company that communicates and ships this quickly. I will remember this in the future when I need other trailer/towing parts. I have used your company in the past and I was always pleased. Thanks again.
Kerry
10/26/2010
I ordered buddy bearings and a four post trailer plug on Sunday night, it was on my doorstep Tuesday afternoon. Good products and good service.
Randy
10/26/2010
When I went on line to find wheel bearings for my trailer I was delighted to see etrailers web sight pop up. I ordered from them in the past and had a good experience with them, so I didnt hesitate to order from them again.
Robert
10/26/2010
Thank you, I'm impressed with the way your company handled this order. I actually ordered the wrong draw bar for the hitch and ya'll caught it the same day, called me and made the correction before it shipped. I'll be using you fokes again in the future.
William
10/26/2010
Very fast shipping apleasure to do business with this company.Thanks
William
10/26/2010
Great service, very quick shipping, it is a pleasure to do business with a company such as yours. Thank you
Benny
10/25/2010
Best price, always quick response and great customer service. Thanks folks!
Chad
10/25/2010
I am very impressed with the service I received from etrailer. I started out by emailing a question about the length of a trailer cover I wanted to purchase and the response was very quick. When I still had another question the response was instant. I made my purchase with complete confidence. Then...oh my gosh, the package was on my doorstep the very next day. It is exactly what I wanted and it worked out perfectly! Thank you etrailer for making my internet shopping experience very very satisfying! I will definately recommend you to everyone I know.
Cheryl
10/25/2010
The etrailer website has been designed to make the shopping experience as easy as possible. I ordered three trailer tires and rims for my small utility trailer. Pricing was the best I could find. Good communication. etrailer emailed me to let me know they had received my order and again to let me know my order had shipped with upgraded shipping at no extra cost. The items arrived with no problems and they were exactly what I expected. I will do business with etrailer again.
Dan
10/25/2010
Great service, I will for sure recomend your service/products.
Francisco
10/25/2010
Great & Fast Service, upon completion of order I was notified that the order would ship within 24-48 hours, two hours later was notified it had been shipped, with the tracking information. Very Fast service.
Heather
10/25/2010
I am very pleased with their service! They have excellent communication and are very helpful!
Kal
10/25/2010
I will keep this review short and to the point.good website,good selection,good price and GREAT service! I have shopped etrailer twice and could not be more satisfied.thanks
Larry
10/25/2010
I have purchased several times from etrailer. Have always received great service and prompt delivery with no problems.
Lovell
10/25/2010
The installation was easy and considerably less expense than any other products. I would recommend this wiring adapter to anyone.
Richard
10/25/2010
I received the proper part faster than expected. Thank you
Steven
10/25/2010
Received my Camo enclosure for my Kawasaki Teryx in orderly time. Great product as this is the second one I have had. Had zipper problems on door due to mud and dirt, only reason for purchasing another. would reccomend enclosure and etrailer.
Wayne
10/25/2010
I purchased a hitch and all of the accessories a couple of years ago and was delighted! The product arrived promptly, well package and complete...all at an outstanding price. I'm now ready to shop for another hitch and have returned, only to find that the web site is even better than it was before. The how-to installation videos ensure that Im prepared to install the product even before I buy it! My hats off to eTrailer.
Jim
10/24/2010
I was impressed with the speed and professionalism displayed by etrailers staff of dedicated associates. They answered all of my questions and delivered my purchase on time. I will be doing business with etrailer again ! Thanks for restoring my faith in internet commerce...
Alex
10/23/2010
Good price and fast shipping.
Brad
10/23/2010
Site was great.It apperared more technicial than other sites and had more options I liked the rear view pictures so I could see what the hitch would look like installed. Comments from previous customers were helpful using silicone spray to ease removal of muffler hangers. Hitch shipped and arrived within a few days and installed quickly and easily. I would reccommend etrailer to anyone looking for towing items.
John
10/23/2010
Good prices and great service,received an email as soon as my order shipped and the package arrived when they said it would,I already recomended this site to some friends and Ill probablybuy from them again.
Octavio
10/23/2010
Very good price & good delivery & the part is much better than the original
B J
10/22/2010
Thank you very much for the prompt attention, and also for uprading my shipping at no cost. I chose to buy from you based on numerous good reviews I found on 4x4 enthusiast forums, and so far I'm not disappointed!
Ben
10/22/2010
Wow, you guys sure run an efficient operation. I received my order today. Internet orders usually take this long just to process. Thanks for the great service.
Dean
10/22/2010
Best prices around, great customer service and extremely fast shipping
George
10/22/2010
I liked that it had 6 mounting points and even more that it was a perfect fit in each location. Directions were excellent and all harware was proper. I appreciated the included wires that treaded to the bolts to drag them through the bumper, a great idea and made installation much easier. Its receiver location keeps it up close where it is not an obstruction or unsightly at the rear. I do not need it for trailering as much as the car has no good hook point if it is stuck in snow. This makes a great and simple way to achieve that.
Glenn
10/22/2010
I found the items I needed for my vehicle and the price was much lower than the dealers. My order was shipped the same day and is scheduled to arrive ahead of the promised date. I am very impressed with the service I received and will purchase again from this vendor.
Gordon
10/22/2010
My experience has been nothing but excellent.
James
10/22/2010
Very helpfull and able to take care of all my needs. Also fix items that I was ordering that were wrong for my needs. Thanks, great job. Will do buisness with etrailer anytime.
Jason
10/22/2010
Loved my exp. with etrailor I ordered a lugage rack and it was exactly as described and and shiped supper fast even up graded at no cost i will definitly do business with etrailor again!!!!!!!!!
Ken
10/22/2010
What a fabulous site. I placed an order and it was shipped less than 8 hours later! The communication was fantastic, they let me know where my order was every step of the way and I dare anyone to find a site that has lower prices. I will definately shop at etrailer again.
Len
10/22/2010
Another excellent experience. Very good information on the website to help make the correct purchase. Incredibly fast service.
Mark
10/22/2010
Perfect.
Michael
10/22/2010
Very fast and very efficient with orders and the communication is second to none.....thank you for a quick and pleasant transaction
Mike
10/22/2010
We had a great customer service rep who helped us in every possible way, including locating just the hitch we were seeking and shipping it the same day! A+ service!!! Thank you!
Robert
10/22/2010
Your company is amazing! I broke a leaf and needed a set of springs for my trailer, which hauls my fishing boat. I found etrailer.com on an internet search late in the day around 5:30 PM and sent in my order. I received order confirmation shortly thereafter. This is the amazing part - I received shipping confirmation about two hours after I placed my order AND you upgraded my delivery option at no cost to me. In less than one week I received my order, which was exactly as described. I would definitely recommend your company to everyone. Thank you for serving me and if I need more of what you have, Ill be back.
Stan
10/22/2010
We picked your website from many offered because of the ease of navigating the site. To be looking for a specific piece for a specific car and be able to find it in a minute was wonderful.
Ace
10/21/2010
So far, SUPER. Ordered and shipped within minutes. Give the Customer Serivice Rep a raise she did a great job.
Bob
10/21/2010
Very friendly customer service. They went out of their way to insure my
shipment would arrive in time for my cross country trip. Thanks!
Fredrick
10/21/2010
Outstanding. That explains it all from start to finish.
Gary
10/21/2010
I don't how often u hear this but I am old school, I really do appreciate ur help and will be returning to ur site when needed THANKS
Harry
10/21/2010
Excellent service, instructional videos and information sheets on how to set up for towing. Product line and price better than the big catalog operations. Real people answer the phone.
Henry
10/21/2010
Shout out from Idaho. Whoever decided to focus on education made a great business decision. I bought from etrailer because of the instructional videos. I had no issues with my purchase. I hope you treat your employees well too. Happy to help your business with future purchases.
Jesse
10/21/2010
Great website, great delivery and outstanding service!
Joel
10/21/2010
Etrailer had exactly what I was looking for, at the right price, and
upgraded shipping to 3-5 days actually 3 days all for no additional
charge. Awesome service, keep up the good work guys.
John
10/21/2010
I was having trouble finding the correct side marker lense covers for my RV until I ran across Etrailer.com. The sight was user friendly and easy to order from. Then the communication of my order being filled, then processing, finaly shipment! There was no wondering did my order go through or is it being sent and when. I now have this sight book mark and plan to order other parts as I need them. I highly recomend etrailer.com for your towing, cargo,and trailer part needs.
Kerry
10/21/2010
Ordering online was easy, communication from etrailer.com was fast and to the point, shipping was quick. Whats not to like?
Rich
10/21/2010
Best Price Super Quick Shipping Up to date Info. Will gladly do business again with this company!!!
Rick
10/21/2010
Thank you for the quick service. Will recommend you when anyone needs something.
Robert
10/21/2010
Great experience buying through E-trailer.com.
They sent an e-mail confirming the order, then another e-mail confirming shipment & tracking number.
Product arrived in a couple days and fit my vehicle perfectly.
Website is easy to navigate, and with all the cross referencing available I imagine it would be difficult to get the wrong item or mismatched items.
Very happy, highly recommend and will use E-trailer in the future.
Roy
10/21/2010
Thank you. So far you guys are as professional as any business I have been associated with.
Russell
10/21/2010
Everything as advertised and very prompt delivery. Hitch fit like a dream, just 4 bolts and it was on, looks good too. Wiring harness was tougher but everything fit well, just kinda difficult to route it but thats the way some cars are. I dont know how it could have been done any easier. Best price I could find too.
Tim
10/21/2010
Fast shipment and a great product.
Troy
10/21/2010
The towing mirrors for my F150 are terrific, excellent quality and much better than anything else I have seen on the market. Thank you for the super fast service, it was a pleasure doing business with you.
Don
10/20/2010
Your video was a big help in knowing, not only how to attach the hitch, but in knowing that this was the unit I wanted when placing the order. My order arrived today and went on without any problems. Thanks very much!
Donald
10/20/2010
My order arrived yesterday afternoon. I want to thank you and anyone else for the assistance in getting my item delivered so quickly. I sincerely appreciate your efforts and will purchase again from etrailer!
Harry
10/20/2010
The customer service person was very helpful with my order, checking to make sure I had everthing that I needed.
Jack
10/20/2010
Fantastic!!!! I ordered two tail/stop/turn lights for our horse trailer from your site...it was just the next day I got an email that it had shipped! Then today when I got home there was a package from UPS....my lights!!!!! This is only Wednesday and I just ordered them Sunday.....they were the perfect ones...no mistakes, fast, I was informed when the order was recieved, when it shipped.....it could not have been a better experience!!!! I will definately shop here again!!!!
Jackie
10/20/2010
Thank you! Excellent customer service!
Jennifer
10/20/2010
Just wanted to let you know you did an excellent job! I ordered this item late on Tuesday evening and it was here by Friday and installed on the truck by Saturday. Outstanding shipping response - and the best price I could find on the item.
Jerry
10/20/2010
I am very impressed with how fast it shipped and all the products in stock.
Mark
10/20/2010
We're very pleased with the Hidden Hitch we ordered from eTrailer.com. Your price (even including delivery to our home) was cheaper than a much-poorer fitting hitch available locally. We will be recommending your business to our friends.
Nathan
10/20/2010
Site was very easy to navigate and options were specific and clear. I was done with my purchase in less than 10 minutes.
Christopher
10/19/2010
Pleasant and professional staff.....quick shipping too!
Dana
10/19/2010
Great Service At The Best Price.
Dave
10/19/2010
It was so ez to order the parts and the shipping was so nice I would use these guys with all my order.
Doug
10/19/2010
Very good video concerning the hitch installation. Good photos too. Great email help line. And phone service is top notch. Personnel know their products here.
Fred
10/19/2010
This was too easy. I will buy from etrailer again.
Harriett
10/19/2010
You people are something else!! It was our lucky day when we found your website!!
Jim
10/19/2010
Installation much easier than cutting and splicing wires. The instructional video provided on the website was right on, just wish I had looked at it before trying to locate the vehicle trailer connection point on my own! Great product!
Larry
10/19/2010
The best customer service helped me out of my trailer problems quickly!!!
Mark
10/19/2010
Wow! That's great! You folks are right on top of things there!! Thanks!
Mark
10/19/2010
You couldn't do a thing to improve your service, it's already outstanding! Your web page is very easy to use and informative, and the immediate follow up and fast service is impressive. I wish you the very best and look forward to doing business with you in the future and will not hesitate to recommend you to my friends and family.
Steve
10/19/2010
I was treated like I was the most important customer ever. The lady on the phone worked with me and explained everything and could answer all my questions or research. So far so good…thanks.
Steven
10/19/2010
After buying and installing my brake controller I was throughly pleased with the whole experience of finding what I needed, speed of delivery, and the simple process of installation. The instructional video was a great help. I will shop at etrailer for all my trailor needs.
Brock
10/18/2010
A good place to come for D I Y. Easy to use web site, the people processing my order were great. The installation of the hitch went fine 45min and looks good.
Bruce
10/18/2010
I think etrailer.com is awesome to deal with. It is the most efficient website I have ever ordered from! Ever! They automatically email you with updates on your order including sales receipts, tracking numbers, etc. I have and will continue to shop through etrailer!
Dave
10/18/2010
I'm sure all your customers appreciate the great customer service at etrailer.
Jerry
10/18/2010
These folks are the trailer professionals. Period.
Jim
10/18/2010
Great service, a plessure to deal with.
Phillip
10/18/2010
The staff is very friendly, and keep you informed on product status, and overall I am happy with the transaction, selection, and the products/choices that are offered!
Steve
10/18/2010
I've had an excellent experience with this company. They had a hard to find wiring harness for my truck and shipped it the day after I ordered it. I live in Canada and received my order 10 days later. Thanks for the great service.
Steven
10/18/2010
Etrailer.com has an excellent staff and super service. They were very prompt in getting my order processed and shipped. They also email you immediately on your purcahse updates. Not that many companys offer shipping to Guam a US Territory, but Etrailer.com ships to all of US at a great price. I appreciate your great bargins, continued support, and excellent service. Thank you so much!!!
Tom
10/18/2010
Outstanding selection, VERY FAST shipping. I recommend etrailer, and I will continue to use them.
Tommy
10/18/2010
Absolutely terrific! From the GREAT customer service by the lady who took my tire order, to the delivery. My order arrive exactly as promised and the trailer tires and rims were even better then I expected. Excellent!!
Tony
10/18/2010
Ordered 2 Fulton Black Plastic fenders for my trailer, order was delivered to my house in 2 days very fast. Was the exact fenders I needed. Was very impressed with etrailer.com and the price was good. Will definitely use them again and highly recommend to everyone. Good job.
Dan
10/17/2010
I just want to commend you on your awesome service!! I have never placed an order and had it shipped so quickly! Cudoos to your company - I am impressed!
Jane
10/17/2010
Best [….] on line order I have ever done. Great Company. Will definitely buy from them for all my needs for my Trailer.
Joe
10/17/2010
First off all, your service was amazing. The website is easy to navigate and the ordering process simple and straight forward. The fast shipping was totally unexpected and a nice surprise. Great on-line installation videos. You've thought of everything. Watching it gave me confidence that it was something I could tackle. Great job. Thanks.
Wayne
10/17/2010
The hitch cover looked great and it was here faster than I ever would have thought. I was a little worried because a lot of times, things look better online, but this was exactly as described. If you're looking to buy something, but you're a little unsure, don't be worried. Buy with confidence.
Brett
10/16/2010
Everything shipped on time and products were as advertised
Bruce
10/16/2010
Etrailer is very easy to do business with. They keep you informed about your order form the minute they get it till it arrived at your door.
Grant
10/16/2010
Very pleased with the fast shipping & Kayak Carrier will serve my purpose for transport. Appreciate the friendly service & help.
Bill
10/15/2010
Great service and price. Received exactly what I ordered and very promptly with e-mails letting me know from when processed to when shipped. No need to look anywhere else for parts again.
Chuck
10/15/2010
I purchased the KUAT Beta Bike Rack for 2 receiver hitch. Best bike rack I have ever owned. Light weight I have a bad back, very stable with the 4 strap attachment, the mounting part rotates so the bike can be loaded left or right, the hitch doesn't wobble because of the cam tightener. The bike rides very stable, I would rate this rack 5 Star and etrailer is a great web site with lots of helpful information. I am very pleased and would encourage anyone to do business with them.
Dave
10/15/2010
Wow. I ordered on Wednesday and received on Friday! I was emailed the status of my order through each step of the way. They upgraded my shipping at no charge. Can't say that I've EVER had a better online buying experience. I wish these guys had everything I needed, Id keep them busy. Thanks to the staff at etrailer.com.
Dave
10/15/2010
All I can say is Wow. I called Etrailer on Thursday afternoon needing a part. They had it in stock, but their shipping time was near, and it was likely they couldn't ship til the next day, meaning I couldn't get delivered til the following week, but they would do what they could. I checked UPS the following morning, and it was on the truck, out for delivery at 7:00 AM. Thanks etrailer, I'm coming back here whenever I need anything.
James
10/15/2010
Wow- order received in 2 days! Everything as ordered. Very happy with products and excellent service.
Jim
10/15/2010
Just wanted to say how pleased I was with my order. From placing my order to speed of delivery to ease of installation everything came off without a hitch. Your videos were extremely helpful. Its been a pleasure doing business with you. Thanks Again.
John
10/15/2010
I just wanted to say that I got my tow harness and was very happy with the product. Thanks.
Raymond
10/15/2010
etrailer.com rates a perfect 10 in my book! Great selection, best pricing, helpful and authoritative experts, excellent follow-up on orders, blazing fast shipping! I ordered a powered trailer jack at 9 am and received it the next afternoon - can't do better than that.
Richard
10/15/2010
Very easy to put on. Only took like 45 minutes. Just follow the directions. I would definitely recomend this hitch.
Thomas
10/15/2010
Purchased a Curt bolt on hitch for my ML320. Website- very easy to navigate -the hitch was solid & heavy duty not hollow & light - videos gave me more confidence to install the hitch myself - uncluttered. Shipping- was super fast -delivery earlier than expected. Customer Service- top rate - I was notified that my order was received - I was notified that my item shipped + shipped at a faster transit for free - was made aware that customer reps are on standby if I had any trouble installing. Overall great shopping experience!!!
Alan
10/14/2010
Superb service and fast shipping.
Bob
10/14/2010
This my 2nd order from you guys - no problems, and fast service/shipping - will order again - thanks for the email updates.
Chuck
10/14/2010
Very good business people. Ordered on line they sent emails informing about my order status, then another email telling me order has shipped w/tracking #.
What I ordered was delivered on time and exactly what I ordered. Very Happy I would and will recommend to everybody. Thanks.
Craig
10/14/2010
Not knowing exactly what to order, I opted to call instead of buying online. I spoke immediately with a real person without being put on hold at all. The man I spoke with could answer all my questions with authority, and the transaction no doubt took less time than a pure web approach would have, given my ignorance of the subject. If their products are as good as their sales staff, I'll surely be satisfied.
Dave
10/14/2010
Good price, quality fenders, helpfull sales, and shipped really fast! I like it! I'll be back!
David
10/14/2010
Thank you very much for upgrading the shipping on my order. I've got nothing but good things to say about everyone I've spoken with at etrailer.com. You guys are doing it right!!! Thank you again!
David
10/14/2010
Order this to replace the factory one that broke - works perfect - service was fast - order was shipped out same day and received within 3 days after that.
Greg
10/14/2010
We got the hitch and wiring delivered in just a few days and I installed it on our Forester while dinner was being prepared! The videos were spot on. Terrific products, thank you!
Guy
10/14/2010
etrailer was fast and efficient - I received my order for utility trailer lights 2 days after I place the order.
James
10/14/2010
Fantastic servise, ordered Tuesday and in my hands Thursday. Great communication and would highly recommend E trailer to anyone. Thank You and you will have all my repeat business.
Jim
10/14/2010
My fifth order and everything perfect. Customer Service is extremely helpful, knowlegable and courteous. Shipping is fast and expedited when possible. Product availabilty is excellent along with the price. Cant go wrong with eTrailer! The best in the business!
John
10/14/2010
They are very easy to communicate with and very fast shipping and I was a great purchase got it faster then I was expecting great to deal with.
Kurt
10/14/2010
Holy cow that was quick! Ordered the wheel lock yesterday afternoon and it arrived at my house this morning. Thank you so much. I was hoping to have it for this weekend but didnt really expect to get it that quick! Wow.
Mary
10/14/2010
Shopping with etrailer was the best shopping experience I have had on the internet. I recieved exactly what I ordered in perfect condition, and recieved it much faster than I ever expected. Thanks.
Bill
10/13/2010
Wow! Great shipping! I ordered two Roadmaster anti-sway bars and they were on my porch two days later, and that was with free shipping! Best on-line price and super shipping, Thanks.
Bob
10/13/2010
I couldn't be happier. Great selection, great online shopping experience. Love the video how tos and the install manuals too. They truly helped me to decide what to purchase. After receiving my light kit for my cargo carrier I purchased, one of the lights didn't work properly. I called and it was taken care of most promptly. I just cant say enough about shopping here. Thank you etrailer!
D'ann
10/13/2010
Thank you for followup and shipping info. Your business is a pleasure to work with. The wheel has my tire mounted and is ready to go today. You guys are awesome.
Dennis
10/13/2010
Thank you so much for your personal intervention with getting the hitch out yesterday. It's seems hard to find anyone that's really dedicated to customer service. It's very refreshing to find a business and employee that makes that little extra effort. Thanks again and I'll certainly do business with you on any other trailer related item needed.
Don
10/13/2010
Great product. The Hitch was shipped and arrived sooner than stated. Installation went well. Thank you, great experience
Gary
10/13/2010
Thank you for the update, and for upgrading the shipping! It has been a pleasure doing business with your company.
Greg
10/13/2010
Buying a trailer hitch from etrailer.com was a smart decision. The website provided several options for my vehicle and the installation time estimate gave me confidence that I could easily complete the installation. Shipping was fast and free! I received my hitch in two shipping days and had it installed twenty minutes later. A very positive shopping experience!
Jeff
10/13/2010
Harness was excellent. Sufficient length, clear instructions, and worked perfectly. AAA+++
Joe
10/13/2010
Received item ordered with a quick delivery, A+ vendor!
Larry
10/13/2010
Your site is great, very easy to get aroud in and find what you want. And the links to other items is real handy. Thank you for a good shoping session.
Ralph
10/13/2010
I haven't received the 2 hitches I orderedordered today, but I thought I would give a review of my excellent customer service so far. Etrailer.com has successfully personalized online shopping to the point where I see no benefit to driving to a bricks and mortar store. My order was shipped same day, and my free shipping was upgraded to priority at no cost, what more can I ask for? Highly recommended.
TJ
10/13/2010
Nice product, exactly what I ordered. Thank you will do buisness again.
Walter
10/13/2010
Great product, just as it looked in pictures. Great service.
Anthony
10/12/2010
I got my trailer hitch cover of Oklahoma and I just love it. Thank You for the prompt shipping.
Bonnie
10/12/2010
Fast shipping. Ordered late Friday and it was shipped that night. Received it Tuesday afternoon. UPS ground. Can't beat that. This saved me a trip downtown and wheel was priced competitively with my local supplier. I'll be back again for my trailer needs.
David
10/12/2010
Thanks etrailer for a good experience. The person who helped with my order acted in a very polite and professional maner. I would buy from etrailer again. I also found their price including shipping $50.00 less than the local suppliers for a similiar product. Thanks to etrailer!
David
10/12/2010
etrailer by far has the most stellar customer service I have ever experienced on the web. I recently ordered 2 items, on one of them I ordered the wrong size. Within a couple of hours I had personal contact from their customer service to ensure that I had actually made a mistake on one of the items while ordering. Any other website would have shipped the items as I had ordered them and let their return process manage my mistake. So kudos to their customer service for being proactive! I have placed several orders with them, each and every one has been delivered as ordered and received in an incredibly short period of time given the size/weight of the items.
Gary
10/12/2010
Excellent service. Products shipped next business day, arrived within a couple days, well packed and the order was just right. This is my second experience with etrailer.com and they've earned my future business as well!
Gary
10/12/2010
One of the best service I have had in a long time. Thanks!
Hubert
10/12/2010
Navigating the site is easy. Ordering is simple and acknowledgment of the order is very quick. Shipping too is very prompt. I ordered Sunday afternoon and UPS delivery is scheduled this AM. Today is Tuesday. I highly recommend etrailer.com
Larry
10/12/2010
Excellent service! I ordered the part on Friday, and got it on Saturday!
Mike
10/12/2010
Great! Thank you! What a service! Sure glad to come across your site by just doing some Google search on where to buy hitch. Will sure to bookmark this and share this with my friends and family.
Robert
10/12/2010
Tried other sites and yours was the one that allowed me to find what I needed most efficiently. A few days later I searched the internet for another odd part and your site came up a winner again. The orders were shipped within a day. The freebees were a pleasant surprise and were practical complements to what I ordered. Thanks a lot!
Roger
10/12/2010
WOW...talk about fast. Ordered before lunch and received email shortly after that it had been shipped. Due her in the morning according to UPS. Great service.
Scott
10/12/2010
WOW! Great communication and easy web site. I am impressed so far and don't even have my product!
Sharon
10/12/2010
Very nice shopping! The sales reps are incredibly couteous and helpful. I will use this site again and again! Thank you so much!
Cyndi
10/11/2010
I was very pleased with my order, customer service, and how fast I got my order. Thank you etrailer, I will be glad to tell my friends about etrailer!
Danny
10/11/2010
As usual, top notch service and excellent price. Keep up the good work. Thank you!
Frank
10/11/2010
It was a great experience, very easy and lots of help from the sales dept. Fast response and delivery, from now on I will only by at etrailer.
Fransisco
10/11/2010
I just bought a 2011 model crossover that wasnt listed for a trailer hitch yet. So, I left a message for etrailer. The emailed me very quickly with the correct model number and wire harness. They even had a video, to show me how to install the wire harness. I can't wait to get it, I think installation will be quick and easy. Thanks, for the fast service, and great price!!!
Greg
10/11/2010
I'll be doing a lot more business with you. I'm glad I discovered your site.
Jim
10/11/2010
Great service and you cant beat the free shipping over $150. This is my third order and all have been handled very well. Will be back!
Mike
10/11/2010
This was my second order placed with etrailer the service was excellent. The parts shipped the same day I placed the order and, I received the complete order in only three days. They also lived up to their price match policy. KUDOs!
Paul
10/11/2010
Thank you all for great service...I will be letting everybody know about your company.
Ray
10/11/2010
Etrailers prices were very good and the service was great. My shipment arrived promptly and the item I received was exactly as advertised. The system for tracking my package was also one of the most user-friendly I have experienced. I very much appreciate the great service and will gladly tell others about etrailer.com.
Bob
10/10/2010
Great company!!! Easy to find exactly what you need at their website the best after-sale support I've ever come across topped off with a high-quality product at a fair price. I'll be ordering again from these folks real soon!!!
Hal
10/10/2010
Always excellent service, fair pricing, great communication and fast shipping! Keep up the great work. Thank you.
Brad
10/9/2010
I had looked everywhere to find a wiring adapter to fit my needs as I pull several types of trailers for my business and I wanted something that would be easy for me where I did not have to keep changing them on my truck. I ordered the 4 pole to 6 pole with 4 pole on the side and it was easy to install and works great for my needs. Thanks so much for getting my adapter out and helping me to get back on the road again.
Kelvin
10/9/2010
I found the Etrailer webiste informative and easy to use. I placed my order late one evening and received my order within 2 days. Awesome service!
Rod
10/9/2010
Overall, a good hitch at a good price. The one I bought here 6 years ago for my Ford ZX2 installed easier, but if I buy a new vehicle and need a hitch, I'll shop here.
Ron
10/9/2010
Great deal, awesome product, and excellent service. I'm grateful they offer shipping to Guam. I'm looking forward to make another purchase from etrailer.com. Thank you!!!
Tom
10/9/2010
This was a great purchase. e-trailer.com had the best price, the shipping was free for my tailgate, and the sales person was so accommodating I felt like I was talking to a friend. The tailgate was shipped the same day as my order and arrived exactly as the tracking program said. Best of all it was very easy to install. Thanks e-trailer!
Carol
10/8/2010
Your customer service was excellent!
Eric
10/8/2010
The buying part was great the agent was friendly and helpful.
Greg
10/8/2010
Awesome! Shipping was free. Ordered on Tuesday and received it on Thursday. Installed in 20 minutes by myself on a 2010 Odyssey. Very happy with purchase.
Jon
10/8/2010
Great website, and both times I've called the call center, I got very pleasant and helpful agents, so 2 for 2 on excellent service!
Michael
10/8/2010
Very fast shipping, tires and rims look better in person. Lots of communication from etrailer.com so I always knew what was going on with my order. This is my 2nd order with etrailer.com that was done with my complete 100% satisfaction. Thanks!
Zane
10/8/2010
Always great service and fast shipping, highly recommend company.
Chad
10/7/2010
Ordered hitch receiver on Monday and installed it on Wednesday. Fit perfect on my Dodge truck, it only took about 30 minutes to install. Shipping was very fast. etrailer.com will be my first go to source for trailer parts. Thanks.
Dunny
10/7/2010
Great web-site & customer service. You had the exact part I was looking for, a great price, fast delivery, I am totally delighted. Tracking my order was easy, delivered earlier than expected I definitely will shop at e trailer.com for all future needs. Thanks for the great service…much appreciated, have told my friends to shop your site for anything they may need.
Mark
10/7/2010
Everything worked well. I installed it with my teenage son at home. It was incredibly easy. Delivery was also right on time as promised! Thank you.
Nancy
10/7/2010
Great. Easy shopping. Free freight on all items. Fast shipping and notification.
Randy
10/7/2010
Good web site, clear with all info needed. Called in a small order, advised it would take 3-5 days, Mo. to Maine. It took 3 da. Order was complete & fit properly. Best price I could find. Will order again when needed. Thank you.
Ray
10/7/2010
Shipped and arrived faster than I expected. The online video made installation straight-forward. Thanks etrailer.
Tom
10/7/2010
Thanks, you guys give excellent service.
Bob
10/6/2010
Just a note to let you know how great the service was on my order. The emails that was sent to me kept me informed of the status of my order & I received the order today. The product ordered is high quality and exactly as described on your web site, I would order from etrailer.com again. Thanks you for the excellent customer service.
Brenda
10/6/2010
I was surprised that they were able to ship me order out so quickly. Great service, all the way around!
Colleen
10/6/2010
I just wanted to let you know that when I needed to order a receiver hitch for my 2005 Honda Pilot, I was treated very well by a sales representative at etrailer. She was very knowledgable and pleasant to speak with. She did a great job and has left me with a great impression of etrailer and much confidence in its staff.
Cory
10/6/2010
Thank you. This is the best customer follow-up I've ever received!
Dean
10/6/2010
Thanks again for your excellent communication.
Don
10/6/2010
Only place I could find the part I needed and I was checking online for the last 2 weeks. The manufacturer gave me this site and 2 minutes later it was ordered.
Earl
10/6/2010
What a refreshing experiance. Great support, great communication, high quality parts and easy install. At least there is a company out there that still knows what good business looks like! A+++
Gary
10/6/2010
A number of places in town here specialize in installing hitches. After watching the informative video on your site of the installation of a hitch on an S-10 I decided to just order one from eTrailer. That video is a great sales tool. Seeing step by step how easy it is to install made me decide to order the hitch and install it myself. Nice to be able to save some money, get exactly what I wanted, at a great price, without having to drive around.
James
10/6/2010
My order was handled promptly and courteously. I could not find the product on the website, just knew from the manufacturer that etrailer had it. Quite impressive results when I contacted etrailer directly. Confirmation of Shipping occurred within a few hours of the order.
Jim
10/6/2010
I want to thank your company for the fast service and great website. I found this part that I ordered at many different places but ordered from your company because you guys have a great installation video. I figured any one that takes the time to make an installation video for there customers has to be a great company. Once again thank you an as soon as I need something else I will get it from you.
Juan
10/6/2010
Excellent pricing and superb customer service. If something is wrong with order or perhaps defective, their communication is first rate and they strive to make everything right. Would definitely order from eTrailer again.
Peter
10/6/2010
Good selection
Rick
10/6/2010
I have used Etrailer 3 times now and they have exceeded my expectations all three times. Prices were better than any store in town and the last order they shipped the same day I ordered it. If you have any trailer parts needs give them a try you won't be disappointed.
Scott
10/6/2010
I know it takes an extra minute, so I am taking an extra minute. I appreciate the communication from the CS team about my pending order. I have ordered things from you in the past and everything has been accurate, timely and a great value. The information was good and it felt like it came from a person and not a company, each time. Thanks. We on this end appreciate it very much.
Thomas
10/6/2010
Great buying experience for me. My order was shipped quickly, and was exactly as described.
Tom
10/6/2010
I got the module today and installed it. It works fine! Now I can pull my boat out of Lake Tahoe for the winter!! Thank you for you efforts in getting it here so quickly.
Tony
10/6/2010
Received item in great shape, now once the rain stops I can install it.
Andrew
10/5/2010
Wow. That was fast. Thanks for your help and the quick service.
Christopher
10/5/2010
Service was great. Easy order on the Web site. Shipped in one day and received the fourth day.
Dennis
10/5/2010
I havent received my order yet, but everything leading up to it gives me no doubt I'll be happy with it. After placing my order I sent an e-mail to see if it was possible to receive my shipment by the end of the week ordered on Monday. Within a few hours I received 3 e-mails back with updates on my order and also to let me know they upgraded my shipping for no charge. According to the UPS tracking I'll receive my shipment on Thursday- 3 day turnaround! and I couldn't be happier. Thank you etrailer!
Doug
10/5/2010
Everything was great - from ordering to shipping to delivery. I would definitely purchase from them again.
Ed
10/5/2010
Thank you for the prompt response and I hope to order again from you soon.
James
10/5/2010
Just wanted to let you know I received my order today. I wanted to thank you for keeping informed and for providing knowledgeable and excellent service.
Ken
10/5/2010
This was a great experience. The hitch came within a few days and I and a friend were able to install it in about an hour and a half. If I need another hitch I'll certainly go to etrailer.com
Lon
10/5/2010
Great tires, fast shipping, GREAT PRICE! Will recommend.
Ron
10/5/2010
Ordering process was easy, pricing was very good and shipping was quick.
Sam
10/5/2010
I had a great buying experience with etrailer.com. I found exactly what I was looking for, plus additional accessories I hadn't thought of all for a great price! In addition, even though I had gotten a price I was happy with, they stood behind their promise of the low price guarantee and lowered their price to the competitor. Overall, I am very pleased with my purchase and look forward to using my hitch in the near future.
Will
10/5/2010
Great prices, excellent products, outstanding customer service, rapid shipping, what else is there to say? Five out of five stars!
Bill
10/4/2010
You guys are great and I'm glad I shopped with etrailer again.
Howard
10/4/2010
Very responsive, fast shipments, good products.
Joseph
10/4/2010
Can not say enough about the excellent service, the follow thru, the basicly everthing from the first call to the fourth call were I placed my order. I was notified when my products would ship and how soon I would have them. Did the shipping happen as was told - nope - it was better, recieved my products a whole week earlier. And the price was absolutely great. THANK YOU!!!!!!
Mark
10/4/2010
I work full time in Customer Service and would like to let you know that yours is superlative. Keep up the good work. Shopping your website is a pleasure, and most importantly, your follow through is excellent.
Michael
10/4/2010
Thank you, I am so impressed with the whole program, in less then six hours after ordering my package was on its way, and thanks to the lady for helping me through the ordering process, and the price was right and the free shipping, well I can wait a couple days for a package.
Mike
10/4/2010
Thanks so much for the communication efforts. Looks like I have found a new source for hitches. Excellent service.
Rob
10/4/2010
Thank you so much for your outstanding help on this order. I really needed this by 9/30, but since I wasn't ordering it until late on 9/28, you expected delivery on Friday 10/1. You also said you would stay on top of it. Well, you must have done a really good job.... I received it on 9/30. Getting it on Thursday was really, really great and helped me out immensely. Thanks to you the whole buying experience was great and I really appreciate it. I will definitely be a repeat customer and will let my friends know about e-trailer.com also.
Stuart
10/4/2010
It has been a pleasure doing business with etrailer and will check with you on any future needs.
Wayne
10/4/2010
I love my new bike rack. It fits both my car and truck and keeps the bikes secure and safely separated. It takes 20 seconds to secure them. What a great rack!
Jeff
10/3/2010
It's So Great to shop at E-Trailer. Every time I've placed an order, they have Exceeded my expectations. They're always there to answer questions and on top of all that they have Super prices. Thanx Much etrailer Team!!!
Jim
10/3/2010
Your product was perfect. Everything fit without any trouble. The wiring harness was very easy to install. Thanks.
Jim
10/3/2010
Again I thank you...your sevice is great.
Kent
10/3/2010
Recently ordered trailer wiring adaptor set for Ford F-150. Order was shipped fast as lightning and when I received it I had everything I needed and the installation only took about half an hour. I had a chance to test the wiring harness with two different trailers and found that it worked perfectly with both. Would definitely do it again.
Steve
10/3/2010
Purchasing could not be any easier! Great prices and the free shipping was a big plus. Communication was excellent, emails for every step of order process so you know how your order stands and when it ships. Overall I am very pleased with my experience and would recommend buying from etrailer to anyone.
Steven
10/3/2010
What GREAT service, it seemed like I just placed my order, went to the store the next day, and when I got home it was sitting by my front door.
Al
10/2/2010
I really appreciated the quick shipping and order confirmation. The LED trailer lights are awesome, a good value!
Denise
10/2/2010
The product arrived quickly and was easily installed. A good investment for towing my boat and protecting the drive train!
Denny
10/2/2010
This is my first time ordering from etrailer. The email response is awesome. I am greatfull of this company in all that they offer, and to top it all, with me being on a tight budget, the prices are awesome as well!
Jerry
10/2/2010
Outstanding!!! Item was ordered 28 Sept. and picked up at the PO Box on 2 Oct. It don't get any better than that!! And that is to AK!!!! Thanks a bunch!
Lynn
10/2/2010
Placed my order on the 29th of September, received it 3 days later. Great people to deal with and a great product!!! Could not be happier. I will definantly buy from you guys again……Thank you.
Ulli
10/2/2010
I had a good shopping experience with etrailer.com. The hitch cover I wanted had to be back ordered, but etrailer kept me informed about the delay in shipping. The product I received was exactly what I wanted. Thanks.
Wayne
10/2/2010
Great web site, Customer Service and technical information! Highly recommended for trailer parts, service and assistance!
Doug
10/1/2010
Thank you again for your exceptionally fast service, I really like buying from your company!!!!
Doug
10/1/2010
The 5th wheel tailgate I bought was a very good product. Shipping was fast. I installed tailgate in about 20 minutes. No problems or hassels.
Gordon
10/1/2010
Thanks so much!! As always, your companies service is the best!!
James
10/1/2010
Your company was wonderful. You had what we needed and the price was great compared to other places we looked at. Email sent to tell us every step taken to send us item. Will do business with you again for sure and will tell others about your site.
Joan
10/1/2010
The equipment arrive today, just what I needed. Thanks for the excellent service I received. I will recommend and use you in the future.
Lindsey
10/1/2010
My shopping experience with etrailer.com was more than satisfactory! Service was fast and efficient, and the company representative met my needs with no problems. Thanks for your expert handling of my order.
Rod
10/1/2010
I placed the order yesterday and I see you have already shipped it, could not ask for better service.
Ron
10/1/2010
I appreciate the update, and must add your entire service is exemplary!
Tom
10/1/2010
I needed a spare tire and wheel for my boat. Google brought me to the website. Etrailer website layout excellent. Bolt circle diagram comfirmation easy, tires and wheels of all load ratings were excellent with abundant selection, and cost was better than what was available locally. Super easy shopping trip.
Arlyn
9/30/2010
Thanks so much for your help. You guys are awesome...THANK YOU! I will recommend you to anyone and everyone.
Carol
9/30/2010
The sales person was very pleasant and was very attentive to what my needs were and helped me find the proper roof rack for our skis and snowboard: Thanks!
Catherine
9/30/2010
The best trailer website. Don't cut quality. Awesome. Thanks!
Jim
9/30/2010
etrailers had the best price and made it easy to know what I needed for my truck. They had free shipping and upgraded my shipping for free. They were easy to deal with and emailed my right away to let me know my brake controller was in the warehouse and shipped.
Jordan
9/30/2010
First time using etrailer.com and must say, great experiance. I knew what I wanted, web site was easy to navigate and brought related items up. Ordering fast and simple and had a personal e-mail follow up IE: A human being telling me when it was shipping. Arrived within days which being cross border is quite a feat.
Overall, great service, Highly recommend it.
Ken
9/30/2010
I have been looking at this web-site for a while, and the product, but hesitant to order on-line. But I went ahead and it has turned out to be a great experience so far- quick and professional. Thank you.
Ken
9/30/2010
Prompt service.
Lowell
9/30/2010
This is my 3rd order this year from Etrailer. I have had excellent service, excellent communication and have been very satisfied with the product I have received. I would recommend Etrailer and will buy again.
Mark
9/30/2010
As far as Im concerned, e-trailer.com is the place to shop for all your trailer needs. All the products I ordered from them were delivered in a very timely fashion and arrived in excellent condition. They will definitely be listed under My Favorites and I will continue to place orders as needed.
Noman
9/30/2010
Ordered online at 12:30 one night and woke up next morning and checked my email to find an order confirmation followed by a UPS tracking code that I could check progress within 12 hours. Next day I checked the UPS tracking to find out my shipment was to be delivered that day and guess what? It came! I have never had such prompt service with internet transactions. Thank you so much.
Randy
9/30/2010
I am very happy with receiving my product shipping was on time, product looks good.
Stanley
9/30/2010
I do like the quick replys to my e-mails and your efforts to to get the product to me quicker at no extra expense. Thank you again.
Steve
9/30/2010
Thank you very much for the help. Really appreciate the customer service you guys have.
Troy
9/30/2010
Very happy with purchase. Recieved in 3 days. Less than 1/2 price for Canadians - even with the shipping!!
Al
9/29/2010
Have not used the product yet but the experience, shipping and followup was superb. I would certainly feel comfortable recommending etrailer based on this service.
B.J.
9/29/2010
Thank you. I appreciate the priority handling of my order. I look forward to placing future orders with etrailer!
Brad
9/29/2010
When I had a computer gilch I called and my questions about my order were answered and my order was completed and delivered in a very short time. Thanks for the quick service.
Charles
9/29/2010
I just ordered my hitch yesterday afternoon and as I checked my email just a day later I find that the hitch has already been shipped. I can't wait to get it but I am so pleased with the convenience and quick response time. Thank you.
Larry
9/29/2010
I bought the Class III Trailer Hitch for my Ford 2010 Edge and the delivery was fast. The goods arrived at my front door after 4 days. The hitch receiver fits perfectly and it is better than the factory installed hitch by Ford and I love it. Looks nice, I will highly recommend eTrailer.com to others.
Marion
9/29/2010
I ordered tires on Thursday and I received them by the following Tuesday. Great service, thanks.
Pat
9/29/2010
I needed an adaptor connector for new truck I purchased to connect to my boat trailer. The web page for etrailer included extra pictures so I was sure I was ordering the correct item. I placed the order around 6 p.m. on Monday, never expecting it would ship that day. It did! I requested U.P.S. 3-day service. The connector arrived on Wednesday. Wow!
Randy
9/29/2010
Fast service, great prices and easy to use website. If you can't find it, etrailer has it. Thanks for free shipping.
Robert
9/29/2010
Your site was easy to manuever through and of all the distributors I researched, you have the best prices. I am sure well be doing more business.
Robert
9/29/2010
Great web page, easy to navigate with help to identify parts to fit vehicles.
Earl
9/28/2010
The sales person was very polite and extremely helpful in helping me with my questions and my order. I need more people like her at my company.
Jeff
9/28/2010
The site is easy to read and understand. I liked the layout and the ease of function.
Lee
9/28/2010
Great price and Fast Shipping. Thanks.
Mike
9/28/2010
Your customer services' attention to detail is unique. When ordering a bike rack and hitch that didn't match, you contacted me immediately and directed me to a setup that would work. I will recommend your site to everyone I know because of my experience.
Paul
9/28/2010
Very efficient, knowledgeable, timely, helpful, courteous and reasonably priced. Thanks.
Will
9/28/2010
Great customer service and a great job of letting me know the status of my order.
Adam
9/27/2010
Thanks for the follow-up. I've booked marked your company and will not only use in the future...but will pass on to others...thanks again.
Cliff
9/27/2010
The web site was easy to use, and had installation info for the 5th Wheel trailer hitch that I bought. It was shipped out the same day, great job guys.
Frank
9/27/2010
Your "guys" are great to deal with, I will buy from you again :)
Joe
9/27/2010
Best customer service I've experienced in a long time. Needed a set of replacement brackets for a bull bar. Called and emailed about 10 other vendors but no one wanted to help. If it wasnt something set up in their system they couldn't be bothered. Then I found etrailer...they were happy to help even though the part wasnt listed on their website. Fast shipping too. Very refreshing to find a business that still values its customers.
Mike
9/27/2010
Wow!! I already have my tailgate and love it! Thank you so much for you service, it's the best!
Scott
9/27/2010
This is my second order with your company. I appreciate your professionalism and service.
David
9/26/2010
This is my 3rd trailer hitch I have ordered through etrailer and everything has been as advertised! Thumbs UP!
Randy
9/26/2010
Thank you for your prompt reply. With customer service being an all time low at most companies, etrailer.com has shown that you care about your customers. I really did not know if I would receive a refund for the difference in price, but you suprised me. From the time that I talked to the sales person to now, I am impressed with how I have been treated. I will make sure that all of my future purchases and all of my friends (all military who tow just about anything that you can think of) purchases will be from etrailer.com.
Richard
9/26/2010
Great to do business with good prices, fast shipping and great customer service.
Robert
9/26/2010
When I was looking for a trailer hitch for my 2009 Toyota Corolla S, your site was the only hitch website that actually showed pictures of my exact make and model car with the hitch installed. The second reason I chose etrailer.com was that while searching around on YouTube, etrailer had a video showing the
installation of the hitch on my model car and exactly how simple it really
was. I didn't even look any further or compare your pricing to any other hitch
source. You gained my order by the thoroughness of your company. So, thank you again for being a very thorough, place to do business with. I appreciate it.
Scott
9/26/2010
A classic case of above and beyond service. I was already pleased with the ease of ordering and the price of my purchase, only to be treated to an email explaining my shipment was rushed to me at no charge. Under promise and over deliver, I'll purchase all of my future trailering needs from Etrailer.
Tim
9/26/2010
I highly recommend etrailer. I received it promptly and it installed exactly as they said it would. Thank you all for your professionalism and attention to detail.
Todd
9/26/2010
Installed the Draw-Tite hitch on my Subaru Forester. Installation went very well.
Wanted to tell you that the reason I ordered from you was the extremely useful video showing the installation procedure. That and the free shipping, fast service and low price.
Chas
9/25/2010
This company has it all togeather. Great custmore service, fast shipping, and their people on the phone know there products.
Del
9/25/2010
Well I will have to say that shopping at etrailer was one of the best on-line shopping experiences I have had. The Customer Service clerk was extremely curtious and helpful, and was very reassuring that I would receive my item on time. I will be back to shop some more, guarenteed.
Jim
9/25/2010
From the moment the call receptionist picked up the phone to assist me with the purchase of the component, to the moment it was shipped I received outstanding service. All for a $40 part. Thank you so much.
John
9/25/2010
As always, great prices and fast shipping. All items ordered are just as stated and fit perfect.
Micheal
9/25/2010
Excellent service. I like the individual attention and quick shipping.
Norm
9/25/2010
I have delt with etrailer in a couple of other transactions. Never had a problem with items and delivered quickly. Great prices.
Thomas
9/25/2010
Etrailer.com is excellent. My first time ordering I received a damaged brake controller. When I called for an exchange I was dealt with a friendly customer service rep. who apologized for the inconvenience and promptly sent out a replacement. Etrailer also paid for the return shipping. The great service has made a return customer. I've ordered towing mirrors and plan on making more purchases. I should also mention if you look around etrailer.com has some of the best prices and they ship your order immediately. Both orders where shipped the same day.
Tony
9/25/2010
This was my second time buying from Etrailer.com. Everything was great! I received my order way sooner than expected. Easy to purchase, fast handling, even faster shipping. Thank you.
Eric
9/24/2010
I find that you are a very responsable company. You kept me up to-date from the date of purchase till the shipping. I recd the material today and found exactly what I needed. Your magnetized etrailer label is a great idea and I will stick it somewhere for sure. Thank you very much.
Gilles
9/24/2010
We received our order September 21st in good condition. We would like to congratulate your company on the quality of the material as well as for the detailed instructions enclosed therein. The installation went very well.
We would also like to thank the person we spokw with for the excellent service she afforded us.
Raymond
9/24/2010
In addition to having an easy-to-use order system, I really appreciated the short tutorial on how to install the trailer light harness I purchased. Also, I appreciate the order shipping being upgraded to a faster delivery.
Scott
9/24/2010
I ordered my bike rack from etrailer because of the companys excellent reviews. I now know why. This is a fantastic company and I will not hesitate to recommend them.
Sherry
9/24/2010
Price and ease of checkout was very nice. Have not received order but advised many times of progress and shipping info. Which is nice!
Stan
9/24/2010
Thanks again for the outstanding service and caring attitude. Sorry to say that is a defining factor anymore in where I choose to do business, and you can be sure I will refer any and all of my friends to Etrailer.
William
9/24/2010
It's been a good shopping experience. I appreciate the sales people taking the time to answer all my questions and the videos to explain the installation and us of the products. I highly recommend etrailer.
Art
9/23/2010
THANK YOU for upgrading my order!!! We purchased a cargo trailer to haul equipment for our newly formed fastpitch girls softball team, when we found out that my Expedition didn't have the upgraded tow package that supposedly was installed on the vehicle, we had to go into overdrive trying to get our vehicle tow ready for an upcoming tournament. Thank you etrailer for helping us pick the right parts, and getting them to us fast. I work in procurement and never had that kind of excellent customer service for an online store as your company provided to us. Thank You Again. I am a customer for life and guarantee to you that I will pass the word.
Danielle
9/23/2010
You guys are awesome! I have been very happy with my etrailer purchases. The website is well organized with lots of useful info, pics and videos. Every time I have called, I have received friendly, knowledgable help. On top of all that, you have the best prices! I will be recommending etrailer to all my friends.
Doug
9/23/2010
I ordered the Trailer winch Strap at 12:00 on Wednesday September 22, 2010 and I received the Strap on Thursday, September 23, 2010 at 14:00. Your order taker was very plesent and helpful. You have fantastic service and I will tell my friends about your great service. I am super pleased.
Erwin
9/23/2010
Thank you for your expidited service! I will tell others of the special attention customers receive from your business.
Jim
9/23/2010
I think it was a very good site to buy this item because everywhere else that I looked it was about $30 more. So over all it was a very good site to me and also very easy to use.
Marcus
9/23/2010
Great service.
Mike
9/23/2010
I shopped on-line, ordered and held my breath. E-Trailer had the correct parts at my house in two days. I installed the receiver hitch in twenty minutes, no sweat. Good company, delivers what it advertises.
Pat
9/23/2010
Outstanding service and support! I had specific questions concerning a couple of products and one of the tech guys answered all my questions. He was prompt and accurate. Very easy to work with. Also, once I placed the order, it was processed with no trouble and delivered one day early! Simply, outstanding service. Keep up the great work!
Siso
9/23/2010
I just received a hitch assembly from you guys in like 3 days. Your system is awesome. Most companies don't ever answer their phone in 3 days. Very impressed with your service.
Todd
9/23/2010
Thanks for the great service - the cover arrived today. You guys are the most responsive group I have ever order from on the net. Keep up the good work - I will certainly tell my friends.
Walt
9/23/2010
Just wanted to let you know that I received the hitch adapter last week, and am very happy and satisfied with all of the products I ordered. Thank you for staying on top of them for me; it is very much appreciated!
Andy
9/22/2010
Great product, fast service and delivery!
Brian
9/22/2010
Hey, I just wanted to say thanks for the fast service. I installed the hitch today and all the parts I ordered worked well together. I can't wait to pull my boat to the lake with my own car for once!
Chris
9/22/2010
Service is good and fast.
Clyde
9/22/2010
Thank you for our quick response in filling my order. I am in the process of rebuilding a small utility trailer and although I didn't find the exact replacement item I had hoped for (age of trailer) I did find the lights I can use, they were VERY reasonably priced and you even upgraded the shipping. Again, thank you very much and be assured I will shop etrailer again as future needs arise!
Dave
9/22/2010
Thanks so much for the follow up. Your customer service is top notch. That is rare today.
David
9/22/2010
Prompt service, good instructions, it fit the vehicle well.
Gerald
9/22/2010
Wonderful. I wish all companies were as pleasant to interact with as yours.
Linda
9/22/2010
Very fast shipping. Quality product for the price. Very reasonable cost. Will do business again. Would highly recommend. Enough said.
Mike
9/22/2010
WOW!! I have never recieved a shipment so fast. Everything was well packaged for protection, and very timely. The product I recieved was Top Notch in my opinion, and I couldn't be more pleased. I will be ordering more in the future as needed. Thank You Very Much.
Noman
9/22/2010
Thanks alot. You guys are GREAT. Great customer service. Thanks again!
Randall
9/22/2010
Thank you very much! Your customer service is absolutely the best. I look forward to ordering from you guys again.
Adam
9/21/2010
My items were delivered quickly and I am happy with the service. The installation videos are especialy helpful because I was a little worried about installing a hitch on my SUV by myself. I didn't know what kind of problems I might run into. The installation video convinced me that I could do it myself. I think etrailor is the best and most consumer service oriented component site I've ever come across on the web.
Bob
9/21/2010
My etrailer.com experience was very positive and I plan to make many future purchases with etrailer.com.
Charles
9/21/2010
Awsome experience...quick with shipping and great service.
Lester
9/21/2010
Great Service....Fast shipment.
Mike
9/21/2010
Excellent service, and everything shipped thru great. Arrived quicker then they thought.
Steve
9/21/2010
Great web site. Everything was so easy from the very beginning. Order detail, instructions, videos, free shipping, timely delivery, made the installation of the hitch and wiring a simple procedure.
Steve
9/21/2010
I love my new electric controler. Makes a whole lot of difference in your stopping time especialy when you have a loaded trailer, I think everybody that tows a trailer should try one, and they never do with out one again.
Tony
9/21/2010
Thanks for the quick response. My brother recommended etrailer.com to me, your reputation precedes you.
Alex
9/20/2010
It was my first time ordering from etrailer, And I was impressed with the customer service. Not only did etrailer delivered my part in the time they estimated but I actually got a phone call from them letting me know that it was on its way. Will I order from them again- absolutely.
Ben
9/20/2010
I had a unique experience with this company. The product I ordered was on backorder however the customer service is so ABOVE AND BEYOND anything you ever see these days that I had forgot about the backorder. Bottom line I will buy everything I need from these guys from now on.
Colby
9/20/2010
WOW, thanks! Now THAT is what I call customer service! Super fast shipping and handling. Our tarps were shipped within hours and here in CT within a few days. Great value for the $$. Thanks! Well be ordering some more soon!
Dave
9/20/2010
A pleasure dealing with you. Every thing went to a T, just as you said, the arrival time and with the instructions that you sent- perfect. It took me 2 hours to install, I am very pleased. You were also, may I add, a pleasure to deal with. Thank You again.
Don
9/20/2010
A VERY easy and easy order. Fast shipment and quality made item. VERY satisfied and well recommended.
Everett
9/20/2010
Great service and prices. I turned around and happily placed another order with them within two weeks. Once again they have the best price. I'm sure their service will be great again, too. Nice e-mail communications, also.
Rob
9/20/2010
Great site and easy to navagate. Always have what I need and if not will help me find what I am looking for.
Steve
9/20/2010
Shopping was easy and shipping was fast.
Barry
9/19/2010
I have a 99 Ford Ranger and never had the requirement to attach a trailer. I do now, and was concerned I might not find a match for my 11 year old factory wiring harness. I checked the dealer we will have to order one- takes a week and a local hitch store uses a kit and manually wire it. Etrailer.com had the exact part I needed. I ordered at 1PM on a Tuesday, paid for three day shipping, and received the part two days later. Exact fit. Works great. Exceptional service, terrific value. Thanks.
Bob
9/19/2010
Good quality and good price.
Mike
9/19/2010
Great price and service, unit arrived in good shape in great shipping time. Now to get busy and get it installed.
Robert
9/19/2010
etrailer was great for this order. I was leaving on a trip in a couple of weeks and discovered that parts on our trailer top bike rack had rusted out and broken since we last used it. The person I spoke with at etrailer went out of her way to find out what I needed and, when she discovered that etrailer didn't carry them, ordered them to e-trailer from the manufacturer and had them shipped to me. They arrived the day before we were to leave. I repaired the bike rack, mounted it back on the trailer roof and we left the next day, able to use our bikes in the campground during our trip. The CSR contacted me several times by phone or e-mail to update me on status and checked with me after it was all completed to make sure I was all set. Possibly the best customer service I have ever received at any time - and I'm 63 and a pretty demanding customer! e-trailer is awesome!
Donald
9/18/2010
The Reese Titan is amply named! It's a beast and should tow anything! Etrailer was right on time with the delivery and kept me well informed of the status of my order. This is my third order this month and I'm a very satisfied customer! Great pricing, exceptional service, free shipping, and great follow up...way to go!
Jim
9/18/2010
It is a pleasure doing business with etrailer.com. They have the products you need at a very reasonable price. I bought a set of wheels for my camper. Before I turned around they were at my front door with no charge delivery. I would recomend them to all my camping friends.
Larry
9/18/2010
Fast shipping and exactly as described!
Mike
9/18/2010
Great site for trailer parts.
Paul
9/18/2010
Excellant service in sales. Item arrived on time as expected. Also, wonderful service with questions after ordering. This was my second order with your
company & will certainly recommend you to anyone. Best prices & service!!!
Wes
9/18/2010
Good prices with shipping. They show shipping estimates before collecting personal information. Lots of communication from sales support on order progress. Order was handled and shipped on the extreme early side of both estimates! Good with small touches like including the relevant assembly instructions version for the base product of the accessory that I ordered together.
Ben
9/17/2010
Even though shipping is ground, it really couldnt be any faster. The stuff I ordered was out the door the day it was ordered and arrived in 3 days. This is my second order of tire/wheel combo. Prices are competetive.
Bill
9/17/2010
Customer service is very good.
Brian
9/17/2010
Recieved item within 3 days, everything there good instructions, had hitch put in with in one hour. Very pleased.
David
9/17/2010
So, what do I think? Well, I have now purchased from you twice and the availability, prices, and shipping have all been excellent. You follow-up with email and tracking numbers are excellent as well. I would definitely recommend etrailer to anyone shopping for your stuff.
David
9/17/2010
Thank you for the updates and the prompt service less than a week from when I placed my order. I received the diodes in today's mail (September 17, 2010). I am putting ETRAILER.COM as a "favorite" in my email and I will let others know of the prompt service that I received. A happy customer.
Ed
9/17/2010
Your company was great to work with. I was very impressed with your fast service and updates with my order. I will definitely use your companey in the in the future. Thank you very much!
Glen
9/17/2010
This is one of the best online purchase experiences I’ve had. I looked all over to find a good price and they had it. They contacted me letting me know when the order was going to be shipped. They even upgraded the deliver so I got my trailer locks faster than I expected. It's always good to feel you get your money’s worth when you buy something and I feel I definitely did.
Greg
9/17/2010
I found etrailer to go extra mile to provide me with the items I needed when I needed them. I highly recomended them for any of your trailer or towing needs.
Gregory
9/17/2010
Very good. Shipped quickly and communicated efficiently. Would buy from again.
John
9/17/2010
I got exactly what I wanted at the best price I could find after considerable checking. It was delivered much quicker that I could have imagined. My next pruchase for the RV will be from etrailer for sure.
Mel
9/17/2010
Absolutely Incredible! I handle the Guest Experience for a major retailer and I could not have handled these transactions any better. I have been introduced to one professional after another and I would strongly reccomend Etrailer to everyone.
Michael
9/17/2010
Right part, great price, on time delivery, what else can I say?
Ric
9/17/2010
Shopping with etrailer was great. I had immediate response via e-mail. The price was great and I received my order 3 or 4 days sooner than I thought I would at a low shipping rate. The product looks great on my Jeep! Thanks.
Ron
9/17/2010
You guys are great.
Snorre
9/17/2010
The trailer package arrived today as represented. All parts were there and it was in great shape. Should I need to order trailer parts for this trailer or the 3 other trailers we own, I will definitely look to your company.
Tim
9/17/2010
That was some excellent service you all provided! Great communication, and rapid delivery! I'll be sure and use you all again, as well as recommending you to others who need trailer gear. Thanks!
Dave
9/16/2010
Looks great I got my trailer tires and rims today, great service, excellent cmmunication, I must let all my friends know about etrailer.
David
9/16/2010
Thanks so much for getting my order shipped so quickly on such short notice. I received it today 9/16. Now I don't have to worry if it will make it here on time.
Ed
9/16/2010
I received my trailer Hitch step today through the Canadian Mail Service and it is great. The part fits well. I think that I will be the only VW Touareg with this part on. It adds something special to the look of the vehicle,and also it is handy, because when I wash my truck, I could not get to the top of the vehicle to wash it and dry it afterwards. So thank you for this awesome part. Your delivery was quick.
Francesco
9/16/2010
Great price! Excellent service.
James
9/16/2010
THANK YOU for upgrading my order!!! I was trying to save a little money when I picked the 5 to 7 day shipping. I am really looking forward to getting the hitch light. It is going on my 05 Dodge Dakota. I'am really pickey as to what goes on my PRIDE and JOY!! The light I ordered will fully fit the bill!! I was so excited about the light that I went out and upgraded the hitch pin lock with a professional locking pin.
James
9/16/2010
Excellent experience dealing with Etrailer. Shipping was fast and the product arrived undamaged. Highly recommended!!!!
Mike
9/16/2010
I wanted to thank you for your fast shipping on an item that I purchased from you. Also for having the 2011 Ford factory gooseneck ball in stock I wouldn't have been able to get it for 2 months if you didn't have it. Again Thank You, and I will be ordering any other merchandise that I need from you.
Richard
9/16/2010
As always, a pleasure to do business with you! You ship quickly, accurately and always answer any of our questions with speed and knowledge! Thank you!
Bill
9/15/2010
Thanks for your email updates on my order nice to see customer service at any level these days. I would recommend etrailer to anyone interested in hitch purchase and installation.
Bill
9/15/2010
Awesome customer service and extremely fast shipping!! Ordered my hitch on a Tuesday afternoon and received my hitch the very next day, and with free shipping to boot. Great price, great delivery, and great experience. I can't ask for any better than that.
Bruce
9/15/2010
My purchase experience at etrailer could not have been better- good equipment, good price, on-time delivery.
Don
9/15/2010
As always, the service quality at etrailer is top drawer. Thanks again.
Doug
9/15/2010
Very professional, quick and responsive! I wish all companies had this kind of customer service. Product shipped same day.
Frank
9/15/2010
Excellent service and shipping response - a repeat coustomer!
James
9/15/2010
Thanks for making everything so easy. The purchasing agents were the best at getting me my purchase as soon as possible and without any additional shipping fees. Also, the timely emails informing me that my order had been processed and shipped were helpful and appreciated. I will always use this company for all my RV needs.
Jay
9/15/2010
Thanks- package received and installed. Looks neat!
John
9/15/2010
Very easy to use and purchase from web site. Also, appreciated the prompt emails from customer service after purchase on the status of my order.
Manny
9/15/2010
Very fast turnaround and a helpful staff that is quick to respond. I would highly recommend etrailer.com
Mark
9/15/2010
I wanted to let you know that the reason that I used your web site to order
from is the "how to videos" you guys do. I had purchased sway control
system and was completely lost on how to install it. I found your video on
You Tube and decided since you took the time to put the videos that I will
purchase all my supply's from you.
Keep up the good work.
Mike
9/15/2010
You have no idea how much I appreciate the upgrade. This has been a difficult part to get. Finally I can leave my bike rack hitched with a little less concern of theft. Thank you!
Paul
9/15/2010
I ordered a wiring harness for my jeep on a Sunday and recieved it on Wed.
I am totally impressed with the service and timely manner in which I recieved this. I also recievd 3 e-mails letting me know they had recieved the order and when it was shipped. I will definitely use again an recommend the company. Fast and much cheaper than the stores in my area.
Ritha
9/15/2010
Flawless transaction: Order was correct and delivery was very prompt. Will order again.
Steve
9/15/2010
Great experience! Ordered the hitch online on Thursday and it arrived on Monday. Easy installation which took approximately 30 minutes. Quality merchadise at a fair price.
Steve
9/15/2010
Shopping at e-trailer was great. Great selections and great prices. The sales person did a great job of helping me. She is very knowledgeable of your products and a delight to deal with.
Steve
9/15/2010
Excellent product and service. Ordered Sunday evening received and installed by Wednesday. Would highly recommend etrailer.com.
Willis
9/15/2010
Very easy to work with on line. My experience with the people on the phone has be great.
Alfred
9/14/2010
Thanks! That was quick. Your price beat any local dealer, even if we had paid shipping. I'm looking forward to doing business with you in the future. This is a new (used) RV for us so I'm sure there will be other items we'll be needing.
Cyndi
9/14/2010
Excellent experience. The Product Pro on the phone was very knowledgable
and helpful. My order was in stock and shipped the same day. The follow up emails with tracking info were appreciated.
Daniel
9/14/2010
Placed my order a few hours ago, back home to find email that order has been shipped and will be here sooner than promised. WOW
Dave
9/14/2010
I shopped for prices, Etrailer was the best. No tax, free shipping. Plus a bonus gift with your order. Strategic shipping acrossd the US for fast delivery. This is a good as it gets. Thanks Etrailer. You won my business.
Don
9/14/2010
Pricing was right and product was ship the same day I ordered. Excellent experience.
Hank
9/14/2010
The salesman was very polite and helpful. This was my first time using you and I will certainly use you again and tell my friends.
Harvey
9/14/2010
My 1982 Jayco trailer was in bad need of an Atwood jack caster, which I have spent hours looking for until I found your web site. Voila'. Your part should be just right when it arrives.
John
9/14/2010
First, I was impressed by the prices. Everything in California cost a fortune + Taxes. Secondly, I was told 24-48 hours to ship. Etrailer shipped the same day, I can't ask for better service than that.
Ken
9/14/2010
Fast, easy, courteous service. No shipping charge, here in less than two days from order. Product purchased is awesome. Thanks!
Matt
9/14/2010
This is the best company for quality trailer parts! They have always shipped my orders promptly...within 6 hours of ordering the parts! If you need trailer parts, order them from Etrailer you will be very pleased.
Roy
9/14/2010
Very helpful, fast shipping, easy to talk too.
Tom
9/14/2010
Thank you for the pleasant e'mail. You have an exemplary customer service person and I look forward to doing business with your company in the future.
Tony
9/14/2010
Thanks man, you guys are the best I have dealt with yet, keep up the good work!
William
9/14/2010
Prompt service and an excellent notification system
Aaron
9/13/2010
Great service. I was impressed that I could track my order. Very efficent service.
Dale
9/13/2010
I received the items that I ordered in a timely manner. Appreciate doing business with you.
Dave
9/13/2010
This is my second order with etrailer, they are extremely efficient in their order processing and the best prices I've found. I give them 5 stars!!
Dave
9/13/2010
The person on the phone was very helpful and knowledgeable. Great place to shop.
Doug
9/13/2010
It has been a while since I have seen great customer service. Prompt, clear, and personal communication and same day shipping. Keep the good work up and hope other American companies follow.
George
9/13/2010
This is the second time in two weeks that I have ordered parts and both times the service has been excellent. Quick order processing, shipping and timely emails to keep the buyer posted. I like the atention that you give your customers.
Mike
9/13/2010
Just recieved my second order from etrailer in the last two months. I have found them to be extremely helpful with questions, fast shipping time and great prices. I would highly recommend etrailer to anyone.
Richard
9/13/2010
I received my order in 3 days just in time for the weekend to install the break controller and tow with it. You have great service, recommend your site for all towing needs.
Rocco
9/13/2010
Wow fast reply! I will definitely pass your store on to my associates. Thanks again.
Ron
9/13/2010
etrailer.com has the best price around.
Sang
9/13/2010
Thank you so much for the follow up. Have a great day.
Shawn
9/13/2010
Very pleased with how quickly product was shipped.
David
9/12/2010
Product arrived on time and the install was straight forward. Nice design, well built.
Gil
9/12/2010
Very good quality trailer hitch. Looks very good on truck. etrailer was very helpful with my order and keeping me informed of my order. Highly recommended!
Greg
9/12/2010
Very Impressed!! Fast free shipping!
Greg
9/12/2010
Came in Friday, just as it was ordered. Good doing business, will tell all I know about you that needs tires.
Lavelle
9/12/2010
Just put my hitch on a 2004 Highlander. Everything went as smoothly as the demo video. Plus customer service caught an incompatibility in the ball I had ordered for my hitch, emailed me and fixed it. Top notch service!
Matt
9/12/2010
So far my experience has been beyond my expectation. I first placed the order they were very knowledgeable then a price match was done and they got back to me the very next day. The order has now been shipped and we will wait to see how this works hope I have the same great results.
Garry
9/11/2010
Thank you for keeping me informed on my orders. I received the hitch
yesterday. Just wanted to let you know that the install was very easy.
I installed it by myself in 50 min. The most time was spent blocking it up.
All bolts threaded in all the way with fingers. Thank you for the promptness and selling quality parts.
James
9/11/2010
Excellent shopping experience. Super communication and hitch receiver was received in only a few days. Will definitely shop from again in the future and recommend to friends!
Scott
9/11/2010
Have ordered 3 items in the last 6 mo. My latest hitch and wiring harness was for a Ford Escape with/out a tow pkg. All items arrived within 2 days and were very easy to install. Etrailer is #1 on my list.
Tommy
9/11/2010
No one beats etrailer on prices, NO ONE! Great service also. The local trailer sales in the Portsmouth Virginia area can't or won't come close.
Bud
9/10/2010
Fast shipping, and a very nice hitch. Has plenty of ground clearance, no dragging the bottom when coming out of a driveway which a previous hitch did on the Honda Odyssey. Installation took about 10 minutes, slipped right in, and tightened right up. My bike rack fit the lock pin hole perfectly as well. A happy customer here.
Dan
9/10/2010
Very fast delivery. Thanks etrailer.com
Daniel
9/10/2010
You guys rock. Got my parts delivered in less than 48 hours. Will use you for all my trailer needs.
David
9/10/2010
Excellent service, great product, best prices, free shipping and fast delivery. I highley recommend this seller. Will deal with them again anytime.
Greg
9/10/2010
It is amazing!!! I ordered this from you around 8 am Wednesday and it was on my front porch in rural Virginia 85 miles from Richmond at 2 pm, via FedEx ground, the next day. Thanks for the great job.
Jim
9/10/2010
Bought a T-one Wiring Harness for trailer lights to replace bad unit on Toyota 4Runner. Easy to find correct unit online. Prompt reasonably priced delivery. Installed easily.
Mike
9/10/2010
Thank you for your excellent follow up and resolution. You have taken an
opportunity and turned it into delighted customer. In my business dealing with delighted customers are return customers. Look forward to shop with etrailer in the future. Keep up the good work.
Nelson
9/10/2010
Many thanks for your fast reply. We enjoy the order process with eTrailer which is our first time dealing with your company. For sure will come back and visit again. We love the complete items you carry where we can find all of the parts we needed. Looking forward to shop here again.
Ralph
9/10/2010
Thank you for your prompt service.
Rob
9/10/2010
I needed parts for my fifth wheel hitch in a hurry so, the sales rep rushed my order through so it would get it out on truck that night.
Robert
9/10/2010
Awesome service and delivery! They emailed the day of the order, the next day with a status and later on that day with a shipped confirmation and tracking number. The product arrived 3 days sooner than expected! Thanks for the service etrailer! I will shop here again!
Alfred
9/9/2010
Thanks for the additional effort and quick response. Great job and customer service. More companies need people like you and they would not be failing. Have a good one and thanks for your assistance.
Bill
9/9/2010
The sales person was very very helpful and the pricing just outright blows away the local RV centers prices. The shipping was very quick 2 days. I HIGHLY recommend etrailer.com to all of my RV friends.
Chauncey
9/9/2010
I have never seen a website so great. I found what I wanted directly and was so thrilled to see the installation videos. That guy is really good. The telephone support is also superior to most every other place I have called. I never felt pressured or that I was interrupting or bothering their work or asking stupid questions. This world would be a happier place if all companies loved their work as much as the people at this company seem to. I hope I can be as good.
Dan
9/9/2010
Super service! The price even with shipping was less than all others. I needed my part in two days and only paid the special shipping cost of $5.99 and it was here. No phone calls, no hassles just expedient efficient service! If I ever need anything for my towing needs in the future, Im going to etrailer.com first. Thank you.
Garry
9/9/2010
We ordered a replacement boat tail light lens and it was delivered before I was able to track it online. That is a very quick delivery. Thank you for your very quick and great service.
Gilbert
9/9/2010
This was my 2nd purchase from etrailer.com and the service both time was excellent. Within 10 minutes of placing my order, I received a confirmation the item I was purchasing was available and it would be shipped within 24-48 hrs.
Within 24 hrs, I received confirmation the item had been shipped to my home in Ontario, Canada. I received the item within 10 working days of my placing the order. Thank you.
Jacques
9/9/2010
I purchased two tires and rims for my boat trailer. The price was the best I found. etrailer kept me informed and the tires arrived today exactly as expected. They are on my trailer now and look great!! Thank You etrailer, great service!!
Jim
9/9/2010
Great Price. Great service. Very happy with experience.
Rod
9/9/2010
I feel as if I got a fair deal with the bike hitch. I was impressed with the Facebook approach to marketing, you have given a perception that etrailer is a fun place to work and you truly care about your customers. I would be happy to refer my friends and family to you!
Ryan
9/9/2010
Great. Thanks for your follow up and personal attention.
Scott
9/9/2010
Friendly, helpful, professional, knowledgeable, and fast!
Sean
9/9/2010
Thank you so much for your help. Very fast shipping, awesome service.
Thomas
9/9/2010
Thank you. I gotta say that I am truly impressed with eTrailer, and that's not easy to do. First, I bought a slightly-used trailer and immediately had electrical problems (brake and power lines reversed either at the manufacturer or by the original owner, with complexities to make it not easy to figure out). Stumped, I asked for help at this site, and whoever responded, tried their honest best given they couldn't put their eyes on the problem. Second, I buy parts to re-do the […] bubble-gum-welded 7-pin connector on my Avalanche (because I was pleased with the help noted above), and I get not only the standard computer-generated emails informing me of status, but emails such as from yourself, with a real person attached, with a real phone no and contact email. I get the impression of solid support behind the service and product and that's a real asset. I commend you and the company for an excellent concept and follow-through. I stand as testimony that there's a pay-off for paying forward.
Tim
9/9/2010
Wow! You guys are great. I work for a Ford dealership and will definetly post your company around the office for future products. Thank you very much.
Timothy
9/9/2010
E-trailer has been a great company to purchase from.
Bob
9/8/2010
First I ordered a hitch for my Toyota Camry and shortly after I received it I decided to trade for a Toyota Avalon. Etrailer gladly let me return the first hitch and I ordered a new hitch for the Avalon. The return compensation came shortly after the hitch was returned and both hitches were shipped within days of ordering them and installation was simple.
Bud
9/8/2010
We just started camping this summer with our 6 year old son. We were staying in a large tent and making some great memories, but we wanted a pop-up camper. We started searching for one on a Sunday and by Wednesday, we bought one. It is a 1979 Starcraft. We love to fix up old things, but this was already in great shape, as is. The only few things we needed was a hitch, ball, and wires. My husband came across the etrailers website. He did GOOD. We placed our order and had it within 5 days. Then we decided we would like new tires, to be on the safe side, so we went back to etrailer.com and now have great tires on our new past-time. We plan on going on a long camping weekend soon and we can't wait. Thank you etrailer.com for all your help and prompt delivery. We will let anyone and everyone know about you guys. Thanks again.
Darlene
9/8/2010
The right product, easy website to navigate, all at the right price. Great service. Thanks!!!!
Gary
9/8/2010
Extremely efficient, courteous, and professional. I will recommend this business to anyone needing services that you can provide. I look forward to doing business with you in the future. I will be ordering an installation kit for a fifth wheel hitch in the next week or so.
Glenn
9/8/2010
Thank You, recevied today, just what the Dr. ordered. Will put your e-mail address in my favorites,so when I need something else, I'll check with you first!!!
Jesse
9/8/2010
I am amazed! etrailer is one excellent company. Shipping is the finest I've seen. Customer support and shipping notifications are unbeaten. They will go above and beyond to expedite orders. I've dealt with alot of other compamies, no one can even come close to etrailer. Prices are great, shipping charges are low. Availability of items is impressive. I especially like the installation videos and directions in pdf. Very easy to look up the proper item for your vehicle. Thanks all! I'm one happy camper with you.
John
9/8/2010
The sales person was great in helping me. I had the trailer hitch up on the web site & called to verify the type of hitch I needed. She was great, and within a few minutes I had an email confirmation and within 30 minutes an email that my hitch was being shipped. Great customer service!
Lynn
9/8/2010
Shipping was fast and in my hands by noon the day I was told it would be here. Should the need arise for me to order from e-trailer agin I definately will.
Shane
9/8/2010
E-trailer had what I wanted in stock at a very good price, great to deal with and shipping was fast. Looking forward to my next purchase from E-trailer.
Steve
9/8/2010
Wife and I installed Draw-tite trailer hitch on a Toyota Tacoma with no problems. Good fit, well constructed and was shipped in a heavy cardboard box, not loose like some others.
Tim
9/8/2010
The installation video was great... it's why I bought from you!
Bruce
9/7/2010
I would like to thank my sales person for a very friendly attitude when ordering my controller. A job well done. When I need other stuff I will give etrailer a buzz. Thanks.
Carl
9/7/2010
Great. Made a phone order, quick. Order delivered fast, just what I needed.
Charles
9/7/2010
Thanks for the good news! And thank you for the follow-up and excellent service!
Fernando
9/7/2010
My order was taken and shipped promptly, even over a holiday. Good work guys.
Harv
9/7/2010
Thanks for all your help, we appreciate dealing with people like you and want you to know that we will direct all our future business of this kind to you.
John
9/7/2010
Came earlier than expected. Well packed/shipped. Thanks to your online video the installation was a breeze done in no time. This site has been added to my favorites because I will check here before I do a search for the next related item. Keep up the good work, it pays off.
Sean
9/7/2010
Would not hesitate to buy from etrailer again. Thank you.
Steve
9/7/2010
I recently ordered a taillight for my tow dolly from you. I must commend you on your prompt service and reasonably priced items and shipping. I am telling people about my experience and freely giving your name out. Thank you again.
Linda
9/6/2010
Thank you. I have found etrailers.com to be a good source.
Rob
9/6/2010
I bought a Fit hitch kit from you and I love it. Great service, great experience.
Tony
9/6/2010
Thank you and I will look thru your site to be sure for future purchases!
Donald
9/5/2010
I just wanted to say that I love the etrailer website and the notifications. The site is very informative. Thanks for all of your help.
Marisa
9/5/2010
I just wanted you to know that we recieved the tow hitch in a timely manor.
Installation was as easy as you said. I am very happy to tell anyone looking for your products to go to E Trailer!!!
Frank
9/4/2010
You can always depend on etrailer to fill your order promptly!! If you need something in a hurry, go to etrailer, it will arrive on time!!!
Jerry
9/4/2010
Very polite sales staff, got parts ahead of time. Price was good, very easy to do. etrailer will be my place to shop.
Jimmy
9/4/2010
My trailer wiring harness was shipped immediately and was very easy to install. Mounted just a little differently from the factory part, but it fits perfectly and at half the cost of the factory part it was a no-brainer which to buy.
John
9/4/2010
I again have enjoyed dealing with you and your company.
Dan
9/3/2010
The customer service person was very quick and accurate on the phone and made fixing my order as easy as possible. It was with great pleasure that my problem of wanting to add to my order was fixed so quickly. She was very cordial on the phone and left a great impression on me about etrailer. I would definately recomend you to a friend, or deal with you exclusively in the future for all my trailer needs. What I do for a living involves a great deal of customer phone service so please take this to heart. You have a great employee.
Ed
9/3/2010
Shopping with etrailer.com was exceptionally easy. My order qualified for free shipping and I couldn't have been more impressed with the timely manner in which my order was processed, shipped, and received. I plan to utilize etrailer.com for many of my other needs in the future!
Eric
9/3/2010
Great shopping experience. Etrailer had exactly what I was looking for at the right price. Excellent product and fast delivery. Thanks.
Jeromy
9/3/2010
Thanks for the shipping upgrade. Your kindness and the outstanding customer service have made my experience with your company a very positive one. I will recommend you to friends and use you as a resource in the future.
John
9/3/2010
The web site was easy to navigate with multiple items being ordered in separate places. I abandoned another site mid order because it was difficult and time consuming to order. So far shipping has been fast and I was pleased with the products sent. The email prompts have been swift and I plan to continue using etrailer as a supply source. Thumbs up!
Larry
9/3/2010
Straightforward, uncomplicated with attention to detail and customer service.
Paul
9/3/2010
Great fast service great prices. Product was in stock after I couldn't find it locally or in state. Should have ordered it on line before I wasted my time elsewhere.
Ron
9/3/2010
These folks really get it They do it right the first time. I shop with these folks frequently and it is consistently a great experience.
Wayne
9/3/2010
I have bought four or five trailer hitches from etrailer.com. Whenever I get another car, I have to put a hitch on it. They are all pretty easy to install, I think. It sure beats paying [a competitor] to do it. I've never had a problem with shipping delays or accounting. I enjoy doing business with this company.
Bill
9/2/2010
Great web site, easy to use. Quickly filled and shipped my order.
Cleveland
9/2/2010
Experience has been good. Lots of communication about status. I liked that.
Dan
9/2/2010
I have been very pleased with both the quality of the products and the customer service I have received from etrailer.com. Both hitches I purchased were well designed and straight-forward to install, and the extensive selection of free help videos provide clear instructions that are ideal for the casual driveway mechanic like myself. When I had a minor problem with a shipment the customer service representative was pleasant and professional and took care of it immediately. I now recommend etrailer.com to everyone I know who owns a trailer.
Eric
9/2/2010
Service & quality are absolutly amazing!
Fred
9/2/2010
Kool website, easy and u guys have the wire harness that no one, not even my […] car dealer could get. So, u guys ROCK...and I like the track system too…I wish I would have went to ur web site earlier...now the hurricane is coming to the east coast, I don't think I will be boating this weekend anyway…oh well...thx guys!
James
9/2/2010
My order arrived on schedule, in good shape. Installation went smoothly and quickly. Thanks for the Outstanding service. I will certainly use your company for future needs, and recommend you to my friends.
Jim.
9/2/2010
Thank you for the personal service, its rare these days that retailers do actually pay attention to customers needs. Thank you again.
Michael
9/2/2010
Good job.....it's been a pleasure dealing with you. Thanks.
Raymond
9/2/2010
Great site, quick response,great quality. Looking forward to other buys. Thanks again!
Robert
9/2/2010
Nice web site, found highest load rated 20.5x8x10 trailer tires out there, just what I wanted.
Steve
9/2/2010
Great products, very fast ship.Great to do buisness with.
Tom
9/2/2010
Very easy site to use, fair prices, quick turn around, and lots of follow up. An A+ in my book!
Tony
9/2/2010
Your wiring harness for my 2001 Honda Odyssey was a snap to install and work just fine. THANKS.
Alfonzo
9/1/2010
Very helpful. Polite and easy to talk to. I would definitely shop with etrailer again for all my trailer needs! and very fast shipping. and well packaged. Thank you etrailer.
Colin
9/1/2010
Thank you for the rapid resonance to my order. I received it Wed. at 5pm. Just 2 days & 5 hr. from the time I ordered it. I am very pleased with the quality of construction, it assembled very easily.
Dale
9/1/2010
Awesome thanks, now that's customer service! :)
Dave
9/1/2010
The etrailer.com shopping experience was great from start to install. The videos showing the products were very helpfull in selecting and installing the product. Super fast shipping and great customer service. You guys are the BEST!
Grant
9/1/2010
I am very pleased with the prompt and pleasant service.
Larry
9/1/2010
Beautiful. All went well. Etrailer's price for Draw-tite hitch beat all Long Island NY suppliers by almost $75. I'll be back.
Patrick
9/1/2010
My experence with etrailer has been nothing short of great. My orders were right on and cost effective. You can not go wrong with all products offered and price is right.
Roy
9/1/2010
Great products and fast shipping. The right part the first time! Priceless!
Steven
9/1/2010
Thank you, the replacement knobs arrived on Saturday 28 August. I can now carry two bicycles. Thank you for your excellent customer service.
Arne
8/31/2010
We bought a 2011 Sienna and needed a hitch to pull our camper. The dealer said that Toyota didnt have a hitch available yet so I did a search online and found etrailer. All the parts arrived promptly, and the directions were clear and easy to follow. We are ready for our camping trip this weekend!
Brian
8/31/2010
Delivery was quick. Excellent quality. Installation was a snap, very easy, took about an hour total for both hitch and wiring. Great company to deal with.
Dan
8/31/2010
I ordered a brake controller and it was delevered on time and was in perfect shape. It only took 12min. to install. If I need any more trailer equipment I will come to etrailer first. Thanks.
Denny
8/31/2010
Great service and shipping time. The quality of the hitch is supurb. A great buying experience!
Fred
8/31/2010
I have purchased many items from them. They are helpful and have the best products and prices. When I have had deadlines they have helped me with alternative products and expedited shipping. They are always competitive on price and incredible service!
John
8/31/2010
This company has the best customer service I've had the pleasure of dealing with in a while. They are courteous and were very helpful in answering my questions so I got the right parts needed to convert my trailer brakes. The prices were the best I found and the instructions on the site are very helpful and made my conversion so much easier. I would definitely recommend etrailer to anyone who owns a trailer!!!
John
8/31/2010
One of the best internet services we have ever had. Arrived on time and was
shipped when you said it would. I called on a Sunday to make some changes
to my order and talked with a real person. Thanks and we will tell everybody about your fine service.
Myrna
8/31/2010
I am thrilled with my recent purchase. The hard to find items were exactly what I was looking for, the communication was prompt, the shipping was fast and free. I'm impressed and will definitely be shopping here again.
Paul
8/31/2010
The sales person was very professional and did an outstanding job of processing my order. In addition, she updated me regarding the tracking and shipping details. Overall, she made this customer experience EXCELLANT!
Ralph
8/31/2010
Quick and easy install with help of website info. Thanks, customer for life!!!!!
Rance
8/31/2010
Thank you very much! I'll post a favorable report of my experience on the Volkswagen Owner's Club website.
Rich
8/31/2010
Your team ROCKS! And I promise to spread etrailers name all around! Your prices are great! Great quality, and exceptional customer service!
Sande
8/31/2010
Easy and fast. Not to mention the best prices on the net. One stop shop for all my trailer parts.
Steve
8/31/2010
Thanks for the timely reply. Also, my experiences with etrailer.com over the last few months have been superb. Reasonable prices and excellent, friendly support will always win my business. I have recommended etrailer to a number of people looking for products you guys sell. Now if I could just convince you to come to my house and install the gooseneck in the new truck...I'm not looking forward to that! Thanks Again!
Thomas
8/31/2010
Great variety, quailty products, low prices and fast shipping. How can you beat that!!!!
William
8/31/2010
Thanks. You guys (gals) are great to deal with.
Bob
8/30/2010
Thank you for the quick response --- you are the best!
Chris
8/30/2010
Just wanted to say thanks for a great transaction. You guys have your […] together.
Darryl
8/30/2010
Dealing with your customer service people was an unusual experience. Usually one is greeted with unhelpful grumpy people. However it was one enjoyable experience. They were most helpful and made the sale possible with the consultation of an technician. You have a great staff of gals in your sales desk.
David
8/30/2010
Just wanted to say that my order was received as ordered. I really appreciate your prompt service and quality of the product. The hitch looks and fits great on my Dodge Durango, and the no-cut wiring harness made the installation very easy to do. Thank you again, and I will definitely use and recommend your site in the future.
David
8/30/2010
Great service.
Harlee
8/30/2010
I wasn't sure about buying trailer parts on the internet. But etrailer is great. No problems, everything is as stated on their site. I recommend it 100%. Thanks etrailer!
Jerry
8/30/2010
I think the products the quality and the service was great at etrailer. There website was very organized and everything was easy to find. Thanks to the team at etrailer.
Mark
8/30/2010
Well, ordered on my lights on Sunday and received a shipped notice on Monday. We'll see how fast they get here but so far so good.
Matt
8/30/2010
Thanks so much for your private attention to my order - you are rare in your care of what is placed before you - Pat yourself on the back - there are not many like you in this world .....left!
Mike
8/30/2010
Ordering online went smoothly, the order even suggested ways for avoiding shipping costs. Regular shipping no cost arrived on Friday after ordering on Monday... less than one week UPS did its part with only 2 days in transit.
Phil
8/30/2010
A++++ rating!!! Received order faster and less expensively than expected or quoted by other retailers. Unlike the first company I ordered from, etrailer.com checked FIRST for availability, then e-mailed me tracking info, a special shipping price, and it was here in 4 days!! Thank you etrailer.com. You're my go-to company now.
Robert
8/30/2010
I have worked with this company twice in the past and they are all true professionals. I have ordered parts from them and both times they handled my needs very fast and efficiently. And the costs of the items were very competetively priced. Its nice to be able to do business with a company such as this one.
Steve
8/30/2010
We had family members who had unexpectedly moved out of state. My husband and I were responsible for getting our families belongings to them safely. To do this we needed a new hitch quickly but found that no one carried the size our vehicle took. So after searching online we found etrailer and placed an order. We expected our hitch to arrive just in time to load and deliver our familes belongings, what a fantastic surprise when it arrive several days prior to the expected delivery. We found the product to be of high quality and it pulled the double axle trailer with ease and w/o mishap. We will shop with and recommend etrailer in the future.
Deb
8/29/2010
Super fast shipping and I got exactly what I ordered- different from other places. I bought hitch rails that the RV center wanted $700 to install, I got them here for a great price and found that I was able to do the install myself with little or no problems. Definitely will shop here again.
Dustin
8/29/2010
My transaction with etrailer.com has to be the best online experience I've had...hands down. To sum it all up, excellent customer service thats second to none, prompt email updates regarding product availability and shipping dates, and a very professional, well organized and user friendly website with excellent pictures of the products. Without a doubt, these folks set the benchmark for customer service and online purchasing.
Joel
8/29/2010
5 out of 5 stars. Easy to order, great response, quick and delivered as requested.
Lee
8/29/2010
Thank you e-trailer for a great job. I would recommend this company to anybody their prices are very competitive, delivery is fast, in most cases is free, and customer service is great.
Aleksey
8/28/2010
I thought that etrailer was easy to navigate through, very thorough in their information so I could make the right choice. Having the best price was the cherry on top. Thank you etrailer.
Bob
8/28/2010
I think you are selling excellent products, communication is excellent, quality is perfect as well.
David
8/28/2010
Great Curt reciever, easy to install on Jeep Cherokee. Shipped very fast.
Keith
8/28/2010
Thank you for the update. You guys simply rock. The best place I've ever done business on-line with period. I really appreciate the service. It's difficult to find the type of service your company offers nowadays.
Bob
8/27/2010
Thanks so much. Your help, concern and attention to detail have been impressive. We will continue to shop at e-trailer because of you!
Brad
8/27/2010
You guys are on my "Buy From Here" list from now on! Thanks for excellent service and fast delivery!
Chuck
8/27/2010
I'm very pleased with the service I've recieved. I particularly appreciate how they took the personal initiative to check on my order, and keep me informed. When it looked as though the order was to be delayed, she helped me work out an alternative that met my timing constraints. Kudos to all of you.
David
8/27/2010
The trailer jack wheel I ordered from etrailer.com on August 24, 2010 arrived by UPS at my doorstep early this morning. I am both grateful for and quite impressed by the helpful, courteous, professional and businesslike manner by which my small order was priced, processed, shipped and delivered. Although I am not what one might refer to as young, if you and your group are, you will know what I mean when I sincerely say, "You guys rock!" Thanks much.
Fred
8/27/2010
All I have to say is WOW!!!! Thank You So Much. etrailer is the best. 5 STARS & will tell all my friends. I'm a very happy customer.
James
8/27/2010
I ordered a frame hitch for my 2009 Subaru Forester on Tuesday and had it on my porch Friday. This was my first time doing business with etrailer.com and it has been a pleasure doing business with them.
Marvil
8/27/2010
I was very happy with the service I recieved. Had a issue with some of my order but everyone there made sure I was taken care of. Thank you. I will definatley use etrailer.com again.
Michael
8/27/2010
Great experience. The trailer socket and adapter for my Silverado were shipped quickly and they were just as described. The cost from etrailer was about 1/3 the cost from the local GM dealer. I was going to have to order them from the dealer and pick them up, but eTrailer sent them directly to my house.
Ray
8/27/2010
Thanks for all your great customer service, it's hard to find these days :-)
Terry
8/27/2010
I truly wish I got the same customer service everywhere as I do at etrailer. They are very friendly and have EXCELLENT communication about when things are shipped etc. They even paid to have something express shipped from the factory when they originally thought it as in stock. Wow, I am just amazed.
Todd
8/27/2010
Great service and products.
Dwaine
8/26/2010
The hitch i bought and placed on my honda was exactly the right size.. I recomend watching the video... it helped tremendously... also if you have
another set of hands itll go quicker... it took me and my brother about 20
minutes to place... thanks etrailer!
Gene
8/26/2010
Thank you for the shipping status update. My order was delivered last evening and all components seem to be included and in good shape. I am looking forward to starting the installation this very afternoon! I am very pleased with my purchase experience at etrailer.com. I especially appreciated the customer service person alerting me regarding the T-connector harness delayed availability situation, identifying an available compatible alternate harness and modifying my order such that I could take delivery of the entire system components within the time period that I needed.
Harold
8/26/2010
Everything worked as advertised. Had confirmation of the order before expected and the item was delivered on the projected delivery date. Very fast service!
John
8/26/2010
The prices are super and the service is top of the line. Shipping to NY is very fast!
I bought tires, bearings and wireing parts, ALL of the parts are of very high quality.
John
8/26/2010
I like the service and the products.
Rody
8/26/2010
I locked my keys in my trailer in turn had to cut the cam lock. I checked hardware stores no luck. You guys provided top notch part fit like a glove. thankyou
Roger
8/26/2010
Very easy to find what I was looking for and order.
William
8/26/2010
I love etrailer.com. Pricing, quality, customer follow-up, shipping and overall shopping pleasure is simply outstanding!!! Ive purchased replacement side markers and combination tail lights for my boat trailer and all items fit perfectly and perform great - and much better quality than the replacement components!
Bob
8/25/2010
This is not the 1st order Ive placed with you, nor will it be the last. Im retired, so I have time to shop prices, including shipping costs, and you guys cant be beaten. Guess next time, I wont have to shop as much. And your product selection is outstanding! Hope the lights I ordered are half as good as your service! Thanks!
Bob
8/25/2010
Better than going down to local parts house and getting one,very fast and
reliable shipping and very good communication about your order and shipping.Will deal with again and be a repeat customer.Reccommend
highly.Rating 0 to 10,I give them 11.
Earl
8/25/2010
The service from etrailer.com is exceptional. Ive been looking all over for towing mirrors to fit an Explorer, etrailer had them. They were listed in-stock, I ordered them and imediately received a confirmation email with a real persons name and direct line if I needed anything. Never got a chance to call though, I next received an email that my mirrors shipped with tracking number. They were delivered in 3 days there was a weekend in there they fit the Explorer like a glove - no vibrations on the highway and really increase my visibilty while towing. Many kudos and thanks to etrailer, Ill definitely be back for all things towing.
Gary
8/25/2010
I think it is super when you can order this without running all over town and never finding what you want.thanks!
Jim
8/25/2010
Shipped fast, great instuctions, easy to install! Why would anyone pay to have their vehicle wired for a hitch?
Jim
8/25/2010
Great experience. I found the trailer hitch i needed in no time and an
installation video. I needed it fast for family vacation and it came just
in time. I would shop here again. Thanks!
Joel
8/25/2010
I just wanted to let someone know that my customer service representative was so helpful when I was ordering parts for my trailer hitch. I don't have great knowledge of this subject, but she was very knowledgable, friendly and professional. This order is personal as I'm moving my Daddy's motorcycle he passed in 2009, which is why I need a hitch. She absolutely provided sunshine throughout this difficult process. I trust the shipping portion will go as smooth as I have confidence in etrailer.com! Thanks!!!
Michele
8/25/2010
Man, you guys are great! And I love all the email updates. My wife just called and said that my hitch just arrived, which is pretty incredible considering that I ordered it on Monday afternoon and only paid $7.50 for shipping! Thanks again!!
Mike
8/25/2010
Excellent customer service, Very helpful and knoledgeable a great company
to do business with and by the way saved me a lot of cash!!! Thank You!!!
Randy
8/25/2010
Got & installed my mirror today. Good fit & much nicer looking than what I bought @ [a competitor].
Bruce
8/24/2010
Thank you very much for your prompt attention.
Stephan
8/24/2010
etrailer was the only online supplier that listed the item that I wanted to purchase hardware for a Valley WD hitch. Although my order was delayed - it was back-ordered from the manufacturer - the etrailer staff kept me informed regularly of the status of my order until it was shipped to me. Although I wish the order had not been delayed, I was pleased that etrailer kept in touch so I knew they had not forgotten the order. The parts I ordered arrived and, overall, I am satisfied.
Steven
8/24/2010
Love this site. It truly has become easy to find parts for any vehicle and video instructions are extremely helpful. I would recommend this site and service. The order was shipped very rapidly.
Velbeth
8/24/2010
Thanks so much for your help this morning. You had all the answers to my questions, and you were pleasant and professional.
Debby
8/23/2010
Very impressed with the price and quality of products and the customer service was the best I have ever received with an online order.
Jeff
8/23/2010
Great company to do business with. Have ordered numerous items and all
came as ordered with very fast shipping!!!
John
8/23/2010
Thanks very much for your help! My son in law is very happy with the service he got at etrailer.com last year, and now I'm a happy customer too. Have a great day.
John
8/23/2010
Great product at the best available price. Came in a timely manner and was
exactly what I ordered. Holes lined up exactly. Had to drill two holes for additional support but no big deal. Took approximately 15 min. to install.
Completely satisfied customer.
Michael
8/23/2010
Super fast!!! Order was complete,faster than I expected.
Paul
8/23/2010
GOOD SERVICE, GOOD PRODUCT AND GREAT PRICE. THANKS!
Ronald
8/23/2010
You all are most helpful and I think you have a great operation over there. Well Done.
Tom
8/23/2010
Ordered hitch and wiring harness. Everything was received extremely quickly. Kudos for providing installation videos as they made the install a breeze. First order but will be back.
Alan
8/22/2010
Nice and easy to shop on their website. Friendly and accurate support received when phoned in.
Anton
8/22/2010
The service from etrailer.com was nothing short of outstanding in all respects. The information provided on the website, including product descriptions, FAQs, installation guidelines and videos greatly assisted me in getting the proper controller and necessary wiring for my specific situation. I asked for technical advice since it appeared that my wiring had been tampered with prior to my ownership. The answers to my questions were provided in a timely manner and were 100 accurate. On top of all this, the price was great and the shipping was prompt. To sum it up, etrailer.com is the best source for all my trailer needs and the personnel there are extremely knowledgeable totally professional.
Gary
8/22/2010
I thought the folow up and shipping notifications were great. I had questions they got answered properly and timely. The product I purchased fit like a glove with all bolting options sent. Will be a return customer when need arises.
Larry
8/22/2010
Hitch and T-Harness arrived as promised. The reason I bought from
e-trailer was because it had instructions for the hitch and video for installing the T-Harness. Both installed without problems just as the video said. Good web-site, good price, and good instructions.
Bob
8/21/2010
I was very happy with the fit and ease of installation of my trailer hitch
Draw-Tite class 1 sportframe for my RAV-4.
Bob
8/21/2010
Installed as easy as the instructions and video said it would.
George
8/21/2010
Customer service representative was very helpful and courteous in assisting me with locating the right fenders for my trailer. Appreciate all her effort.
James
8/21/2010
Thank you for the reasonable prices and the very fast service! You are on my highest list. I will be telling anyone that is in need about you. Thanks again!
Mary
8/21/2010
Great...Outstanding customer service exceeding expectations. Thanks again.
Dale
8/20/2010
I received my order as promised and on time. It was a hard to find part, but etrailer was able to get it for me.
Dave
8/20/2010
I looked for Wesbar trailer lens replacement part on-line. I was able to find a location in Wentzville, which is close to St. Louis where I live. I ordered prt on-line, received a conformatin letter within minuties and then a confomration that item shipped within a couple hours - very nice touch as it added some personal touch to an internet order. Thanks again!
Doug
8/20/2010
Etrailer is doing a very good job. I am going to rebuild my boat trailer Hyd system and will get my parts for your all. Thanks for great service.
Emory
8/20/2010
My item was not in stock but was kept up on the status of the item on a regular basis. Good fit when they were received.
Jerry
8/20/2010
WOW! You guys are amazing! Thank you! I will shout it to the world..and post a link to my FB page, if I can!
Kimberly
8/20/2010
Awesome! Thank you very much for your helpful attentiveness and willingness to help.. It is much appreciated!
Mike
8/20/2010
I just want to thank you for your excellent service. I needed a hitch and a bike rack. I ordered it Tuesday evening and they arrived Thursday evening. Awesome service and I will recommend etrailer.com to everyone. Thank You.
Richard
8/20/2010
I can't thank you for your wonderful service!!!! I received the package on Friday the 20th of Aug. I couldn't believe it when I got home and the package was waiting for me. Thanks so much for your wonderful service, and for making the changes to the wrong zip code that I had accidently put in. I will most defenetly do business with your company again. Once again, I want to thank you for your service and plesant manner on the phone with me. Thanks so very much.
Sandy
8/20/2010
Etrailer is the place to go to if you can't find something you need for your 5th wheel. Outstanding service with fast shipping.
Tim
8/20/2010
Thank you very much for the conformation info and the service, shipping and delivery were phenomenal. If I ever have anymore need of trailer equipment of any sort that your company offers I will most certainly shop here first. Thank you for the great service.
Adam
8/19/2010
etrailer.com had everything I needed for my trailer in stock and contacted me the same day of my order to tell me it had been packaged. I received my order very quickly and everything was exactly as described. I will definitely use them next time I need trailer parts. Thanks.
Casey
8/19/2010
Thanks for the extremely fast and "customer is the priority" service. Really appreciate it. Keep me informed of specials, etc. I will be using etrailer again.
Dale
8/19/2010
The sales lady was great to work with on the phone, easy process, fast turnaround. I would recommend this site to anyone!
Frank
8/19/2010
A wonderful experience all around! Simple order processing and great customer service. This will be my home for trailer accessories from this point on. Etrailer.com is an A+ business in my book.
Gary
8/19/2010
You guies are great to work with, very prompt and efficient! Thanks so much!
Kim
8/19/2010
The customer service person is one of the most pleasant people I've dealt with over the phone in a long time.
Paul
8/19/2010
When you need parts for any type trailer, special electrical parts, this is the store that has it all. Great one stop shopping!
Paul
8/19/2010
I appreciate your keeping an eye on my order, very professional. I am very satisfied with the attention my order received and will be doing bussiness with this company again. They are a pleasure to work with.
Tim
8/19/2010
I ordered a trailer brake system and am very happy with everything. I love your site, all of the technical resources are great!
Wayne
8/19/2010
Really good customer service. Good comunication. Overall good web shopping. The sales person took good care of me.
William
8/19/2010
More than I expected, etrailer has more than met my expectations. Suggestion: READ ALL of the installation directions and follow them. They work. Thanks etrailer.
Andy
8/18/2010
They provided excellent customer service. I ordered the folding cargo carrier by telephone because I wanted to be certain I'd get it in time for my vacation. I placed my order at 11:55 am and it shipped at 2:36 pm on the same day. Thanks!
Christopher
8/18/2010
Everything was top notch. Awesome. Thank you.
Dan
8/18/2010
I found the site very easy to use and checking out was extremely easy. I received confirmation of my order shipping within 24 hours of ordering which is very good.
Dave
8/18/2010
The customer service person who helped me with my order was 100 knowledgeable about the hitch I purchased. She even understood the specifics regarding the installation on my 2011 Sienna. She also helped me pick a bike rack based on my needs. The directions for the hitch installation were spot on. Great company to do business with.
Dave
8/18/2010
Great product, fast shipping, and great responce to my email I sent them. Thanks and would buy from them again.
David
8/18/2010
This is the third time I've ordered from etrailer.com. Without question you the most efficient operation I have ever encounted on the internet. I ordered my bike rack Friday evening and I already have it today Monday afternoon - the transaction to my credit card hasnt even been posted yet. The quality of the items is always first rate and the speed of your shipping is awesome. A lot of internet retailers could take lesson from your order processing and shipping operation. Keep up the good work - I'm sure I'll be back.
David
8/18/2010
Friendly, hepful and ready to take the time to see that you have everthing you need. Great shopping experience and will do business with again because of their order taker.
Dick
8/18/2010
I have been in the customer service business for more than 30 years, and
although I am quick to complain, I seldom take the time to stop and recognize superior performance. The customer service lady's work on my order, a new customer I would add, was simply superb: She guided me to parts that were in stock because I need them quickly. She confirmed that all of the parts on my order were compatible. She corrected the spelling on my name, as I wasn't clear when we spoke. She followed thru to expedite my parts. Congratulations on having [her] on your team!
Geoff
8/18/2010
I found every thing I was looking for at a price I throught was where it should be. The site was very easy to use and I am very pleased with my purchase. I will tell my friends about etrailer and I will use them again.
Jim
8/18/2010
Found the product I wanted at a good price. It was shipped right away. It was an easy install and fit right. Thanks, guys.
John
8/18/2010
Loved your site, it made it real easy to find exactly what I was looking for and I am suprised my order shipped so fast.
Joyce
8/18/2010
I just wanted to let you know the tires arrived today and I couldn't be happier. I'm so glad they became available for you folks to ship. Although one can't tell a tire by looks alone, it is a good looking tire. I appreciate the emails and the fact that etrailer communicated with me. Great job. Thanks again.
Karen
8/18/2010
Item received today Wed. Aug 18th. Perfect fit, exactly what I needed. Thank you for the fast shipping. I will definitely recommend your services.
Kevin
8/18/2010
Recently purchased the Prodigy brake controller. Arrived quickly. Put it to the test this past weekend towing a gross trailer of #5500. It worked very well. We were in very heavy rain in Iowa and made a sudden stop on very wet pavement. The pickup anti-locks were activating but the trailer stopped very well and straight.
Marvin
8/18/2010
Tires arrived today, was surprized to see them boxed insteard of loose or tied togeather. The look good as described. Will order again from you.
Michael
8/18/2010
Again - etrailer comes through. This is another in a trail of many times I have ordered from etrailer and not only gotten a great deal, but fast shipment and great merchandise.
Parker
8/18/2010
We are going on a trip and we just got a hitch put on our car and we had very little time to pull this all of. Thanks to you, we did.
Philip
8/18/2010
EXCELLENT service. I placed an order on a weekend night. Expected to have it a week later at the soonest. Then I realized I made a mistake. I sent an email to etrailer.com customer service and asked them to correct my mistake. They did AND they upgraded my shipping. So they made the correction and I recieved my order in less than a week. I just got a pickup truck for the first time in my life, and I will be taking care of all of my accessory needs here. Thank you.
Randy
8/18/2010
I ordered a hitch and bike rack from this site. So far my experience with E-trailer has been positive. I have had all of my questions answered promptly and with considerable insight. I have not received my bike rack yet, but based on its specs, I couldn't have found something better to suit my needs.
Rebecca
8/18/2010
My experience thus far with etrailer has been outstanding. With so many choices these days it is nice to see there are still companies that appreciate someone's business. I will be sure to pass the word around, your the place to shop!!! The customer service has been excellent, the price competitive, the video extremely valuable. I will recommend etrailer and order again.
Sean
8/18/2010
Good service, thorough with order, quick shipping. Thanks.
Brian
8/17/2010
100% satisfied with the experience. You had the right item, communicated instantly with me and shipped within 24 hours. Couldn't expect a better experience, Thank you.
David
8/17/2010
My order was handled expediciously and notifications sent promptly. While I have yet to receive my goods I am most satisfied with the service.
Duane
8/17/2010
Excellent product and service. Hitch arrived on time and well packed. Installation was easy. Highly recommended.
Ed
8/17/2010
Fast and easy, will order from again!
EJ
8/17/2010
etrailer has always been my #1 choice for any of my towing needs. From receivers to brake controllers, to wiring kits, I always check etrailer first! ALWAYS have great prices that match [competitor's] prices! Never had a single problem! Thanks for being a great company!
Greg
8/17/2010
Great service! Our new trailer hitch arrived quicker than expected I was going to say without a hitch, but that pun would have been too terrible even for me.
Ian
8/17/2010
We want to thank you all for the excellent product we purchased from you and for the speedy delivery as well. The video instructions were true to the T! These are excellent products - the Hidden Hitch Class III Trailer Hitch Receiver and the 2 Bike Carrier Swagman XTC-2. We are already off and riding in less than a week. Superior product - Superior service. A rare find in business today. Thank you so much.
Jeff
8/17/2010
Thanks! Great service, I'll keep you guys at the top of the list for future purchases.
John
8/17/2010
The ordering process was very easy and the free shipping made the experience a positive one. Thank you for everything!
Jon
8/17/2010
Excellent service- I place an order. Some items were out of stock and right away I receive a phone call offering a solution of a same item cheaper and in stock. The order was shipped the next day. Thank you your customer service is excellent.
Jose
8/17/2010
I really appreciate the prompt updates and friendly service.
Leland
8/17/2010
Ordered Thursday night. Shipped Friday. Arrived Monday in Hawaii!! Installed Monday afternoon. The right part and FAST. Outstanding service. Thank you.
Milton
8/17/2010
Thanks for the outstanding personal support on this. I'll definitely use etrailer again!
Owen
8/17/2010
I ordered from etrailer.com a few years ago and again recently and have been very pleased with the service both times. My recent order was shipped very quickly and was correct. The website is well organized and easy to use compared to others.
Paul
8/17/2010
I just turned in my 2nd order yesterday. My first order was received in a quick way. The employees from customer service to the Installers of the products are courteous and friendly and have great knowledge. And even their Free Shipping policy is Super Fast. Great Company!! I would recommend this Company to Anyone.
Victor
8/17/2010
Extremely happy with the service. Ordered the trailer hitch Wed afternoon and it was here Fri. Now it is on my car. Definitely will shop here again.
Adrienne
8/16/2010
I was very impressed with your website, the instructional videos and information on your products sold me and helped tremendously with my decisions.
Bill
8/16/2010
WOW! Great pricing, great communication, great service! My order arrived quickly and was exactly what I was looking for! I will and already have shop here again! Thank you!
Bill
8/16/2010
Very well pleased with the fast service on my order. Ordered Friday and received on Wednesday, that's great service and much appreciated. Thanks.
Bob
8/16/2010
I will definitely use your company in the future thanks to the awesome customer service.
Gene
8/16/2010
Get service and super fast shipping!!
Jacob
8/16/2010
Great Website. Easily navigated and good user interface intuitive. Great service. I Like the follow-ups and tracking emails. Everything came and it was faster than the estimated 2 weeks. Me and my G/F are loving the Maryland Trails. Thank you!
Jeff
8/16/2010
This is my first time to order from etrailer.com and my experience was very satisfactory. I was impressed to the offer and the great deal. My order was received promptly and early as expected. Thanks you guys and definitely, I will order again from Etrailer.com!
Jerry
8/16/2010
This is the second time I've ordered something from your organization and I
am impressed. You beat the socks off of your competition!! Thanks for the email and information!
Jim
8/16/2010
Excellent service, after placing order on-line I wanted to add another item. I called she canceled & made new order with all my items. It arrived next business day. I could not be happier!! Thanks.
John
8/16/2010
I recieved my spare tire bracket for my trailer today. It seems to be a very well made and strong bracket and should do the job very well. I would buy from Etrailer again, and will bookmark this web site for future use.
Michael
8/16/2010
Great service, great price and fast shipping. Trifecta.
Mike
8/16/2010
Thanks. It's great that I'll get it Wednesday evening. I can install it on Thursday and go on vacation as planned Friday. Looking forward to it. Thanks again!
Nick
8/16/2010
Service was GREAT! I would recommend etrailer to anybody, with the video and all the helpful instructions it fit like a glove! Thank You!
Oscar
8/16/2010
Wonderful!
Richard
8/16/2010
Great service with excellent delivery. Good feed back on status of order.
Roger
8/16/2010
Prompt service, great communication when items shipped and products perform as promised. Always try to use etrailer.com first when I need an item.
Allen
8/15/2010
The trailer hitch went on easily and exactly as advertised. It was shipped promptly and arrived w/o damage. Thanks. Well Done.
Ed
8/15/2010
I ordered floor liners for my Dodge Ram. They fit like a glove and were here in about 5 days. I will order from etrailer.com again!
Harold
8/15/2010
Easliy found what I was looking for and ordered without any issues. Product recieved in expected timeline. Very Painless.
Jerry
8/15/2010
3rd time I've ordered from them. Very happy everytime.
Norm
8/15/2010
Just a note to let you know that I received the hitches a week ago Friday and everything was in great shape. It was a pleasure doing business with your company I especially liked excellent communication. I will definitely recommend you to anyone looking for a hitch. Keep up the good work.
Dan
8/14/2010
Just installed hitch & wiring harness in my 2010 Nissan Murano. For someone who really doesn't do much work on my car, it went great. The videos were especially helpful. Thanks!
Mark
8/14/2010
Service was very fast.
Phillip
8/14/2010
Great information on the website. Very easy to shop. Great selection and pricing. I do not shop anywhere else.
Steve
8/14/2010
Outstanding friendly service. My order was on back order without a delivery date so they filled my order with the next in line upgrade at the same price. Very helpful, friendly and knowledgable staff.
Bob
8/13/2010
Very satisfied with product and service. Order arrived much sooner than expected. Will use e-trailer for future orders. Thanks.
Bobby
8/13/2010
Excellent service. Quickly answered my questions and were very responsive
to meet my needs. Will definately buy from etrailer again.
Christian
8/13/2010
The order came today and it fit like a glove, job well done. Would buy again from your co. Thanks.
Don
8/13/2010
Just installed your 5,000 lb D-ring tie downs on my motorcycle trailer. Easy installation and a very good price. Only ones Ill trust my bikes with.
Gerald
8/13/2010
Helpful and prompt on delivery.
Harold
8/13/2010
I got my trailer hit nice and fast, and it was a breeze to install. The sales rep was nice and gave me great info on what I got. Thanks etrailer.com my Suzuki Grand Vitara can now pull my fishing boat.
James
8/13/2010
Very fast shipping and cheap rates!
James
8/13/2010
Thank you for your great service on the shipping of my order. I will definitely tell my associates and friends. Have a nice weekend!
Joe
8/13/2010
Very Efficient Shipped fast and for free. Installed the hitch in about 30 minutes. If you are looking for a hitch to install on your vehicle the videos were great and very comprehensive.
Ken
8/13/2010
Excellent communication. Very fast shipping and delivery. Products shipped the day of order and received in less than one week after placing order. Very competitive pricing and shipping cost.
Larry
8/13/2010
I just received my draw tite hitch and had it installed in about 20 minutes. Fit was precise and straight forward. Etrailer shipped all of my stuff quickly! I would definitely recommend Etrailer and this particular hitch for a Toyota Tundra.
Excellent shipping and a quality product for a decent price! What more could you ask for? Thanks Etrailer!
Mark
8/13/2010
Outstanding customer communication! Thanks much I wish I had more trailer
needs.
Richard
8/13/2010
etrailer.com are the fastest people i have ever ordered from. THANKS YOU
Ron
8/13/2010
Product quality and price is great. Product was at my door in 3 days. You can not beat these folks. I would highly recommend etrailer.
Ted
8/13/2010
Just a quick note of satisfaction. Ordered trailer hitch for my Montero, fast shipment, hitch fit like a glove, wiring was easy with the website video. Quality of the hitch is high. Very satisfied customer who will be back.
Bob
8/12/2010
Quick free shipping, all the parts in one place for easy ordering.
Darin
8/12/2010
Ive only ordered once from etrailer.com but I would and will be ordering from them again. My sales representative, was very courteous taking my order and answered all my questions. I was notified by email that my order had shipped 4-hours after placing the order. I think that is extraordinary service! Thanks!
Jd
8/12/2010
This is a great one stop shopping for all my trailer and towing needs. I've purchased several things from here and was very happy with everything. My latest purchase is a 2 ball that looks like a golf ball. Thats going to put the finishing touch on my wifes golf cart.
Johnny
8/12/2010
Quick shipping, installation was easy! thanks!!
JT
8/12/2010
Great item, fast shipping, excellent service overall.
Julie
8/12/2010
On time and perfect fit. Thank you for allowing us to enjoy our vacation without stressing over space.
Luis
8/12/2010
Just wanted to let you all know my hitch came on Tuesday, in perfect condition (as expected, I guess! :) and my husband and I installed it last night, no hang-ups!! Thanks for selling a very sturdy, reliable product, at seriously reasonable prices....and FYI, it was the "free shipping over $150" that hooked me on your site!!
Melody
8/12/2010
I just ordered my first puchase with E-trailers on Sunday August 8th. I can't believe it arrived today! I haven't had time to unbox it yet, and will make more comments at that time, but....WHAT SERVICE!! You can definetaly expect more orders from me, along with much word of mouth on my part. Thanks.
Michael
8/12/2010
Thank you, it's a pleasure to do business with a company that stands behind their commitment and employees who go the extra mile.
Michael
8/12/2010
Thank you for making my shopping experience a pleasant one. The installation process was simply and easy. I am very pleased with my purchase. Thank you.
Mike
8/12/2010
Thank you. I am very happy to know that you match prices and offer timely service! I will be happy to recommend your company antytime.
Paul
8/12/2010
Excellent correspondence with site with e-mail and phone service. A real pleasure doing business with this company so far.
Ray
8/12/2010
The best online company I have ever dealt with, they bent over backwards to fulfill my order quickly. Had my stuff in two days, wow!
Ron
8/12/2010
etailer has been a great source of trailer and cargo related parts for me. They have a huge selection of parts at a reasonable cost, and they ship quickly. What more could you ask?
Steve
8/12/2010
My order was shipped to Canada, delivery was prompt and the parts accurate. I was very pleased wih the product and service. Thanks.
Tony
8/12/2010
These guys are unbelievable. I am a repeat shopper, I thought my first perfect experience with was just a fluke-but every order has been 100 perfect and super fast!
Wayne
8/12/2010
Each time I order from e-trailer stand amazed at the service to the customer you provide. Add to that a website which is so easy to navigate, and consider e-trailer to be epitomy of a really good internet merchandiser. Dont change a thing!
Bob
8/11/2010
Great! Keep up the good work.
Danny
8/11/2010
Great price ,free shipping,good customer service.
James
8/11/2010
Fast response. They go the extra features to get your item shipped really fast.
Joe
8/11/2010
Great web site!
Larry
8/11/2010
Very easy and fast shipping. Thank you.
Luc
8/11/2010
Very easy to navigate website. Items have great pictures and detailed descriptions. Very professional company. I will be back to etrailer.com again for more purchases
Matt
8/11/2010
It has been a pleasure dealing with your company!
Rick
8/11/2010
Excellent to deal with! Good prices! Fast shipping!
Shawn
8/11/2010
Received the hitch on time as per your information. installed in about an hour with final adjustments to be made.very happy to have picked the hitch and will recommed it to others if asked. thanks again for fine product and shipping and tracking information. Regards
William
8/11/2010
Thank you for the great service!
Al
8/10/2010
Recived my Hidden Hitch and Polock Chevy 7-way Trailer electric scoket in 5 work days at a great price and packaged in a nice shipping box. Very pleased with my order and how it arrived at my door! Thanks E- Trailer Guy.
Anne
8/10/2010
Etrailer was awesome. They had the part that I wanted at a price that was right and they shipped it our quickly. The item was here about 5 days early. Thank you very much etrailer. I will do business with you again in the future.
Daryl
8/10/2010
I recommend you to everyone I know needing anything trailer related. Keep up the good work.
Dave
8/10/2010
What a great pleasure! I Spoke with a Rep twice and both time was a great
experance. The staff is well informed and very willing to help. I saved $40 and an incorrect part as a result of your representiives help. Thanks So Much
David
8/10/2010
Excellent buying experience. Good info on the site. Good price. Fast shipping. Thanks!
Dennis
8/10/2010
Great prices fast shipping.
Dwayne
8/10/2010
Shipping was very fast, and the video on your website explained all the
details of installing the prodigy brake controller. It was on the money with no detail left out. Thank You
Emory
8/10/2010
Thank you. You have been most cordial and helpful. Have a super day.
Jean-Claude
8/10/2010
You really know how to make a customer happy. Terrific.
Johnny
8/10/2010
That is the most helpful place I came along ever. They really know what
you need to look for to find the right stuff. Thanks!
Karina
8/10/2010
You guys are great! Ordering just the right hitch was a snap and installtion a piece of cake.
Les
8/10/2010
I looked at 3-4 sites before ordering from etrailer. They shipped the order within 48 hours, including some time to allow me to correct an address. You dont expect a personal touch when you order online but I had a very positive experience with etrailer.
Martin
8/10/2010
The hitch and wiring I ordered for my Kia when on without a any problems. Got it quicker than I expected. Your service is great. Would recommend you to all my friends.
Myrl
8/10/2010
I cannot belive that the telephone was answerd by someone that spoke English, and I didnot have to press this or that number and my order was taken with no delay. What a great experience !!!!
Pete
8/10/2010
Just what you want, easy, simple and great service!
Randy
8/10/2010
The staff I delt with was a great help with ordering my toolbox.My mind was eased by getting measurement specks on my 2001 Ford Ranger Edge and it was a fit. and thank you for letting me know my shipment was on its way.
Thank you to every one.
Robert
8/10/2010
Very nice tool box. Great communication. I was kept informed as my order
was processed. The tool box fits my truck very well.
Robert
8/10/2010
It couldnt be any easier. The prices are good and fast shipping. Great service. Will definitely use their site for future purchases.
Ronald
8/10/2010
Fast shipping and quality parts. The trailer rides better than new with the new springs. When I need brakes I will order from you again.
Sam
8/10/2010
Friendly service, quick shipping.
Carl
8/9/2010
First time i ordered from eTrailer. The experience was better than expected. Nice website, easy to use. Saved me a lot of time running from store to store. Thank you!
Craig
8/9/2010
More than outstanding! Absolutely amazing! This day and age, it's good to see someone still cares about providing the customer with premier service no matter how big or small the order is. Looking forward to doing more business with you guys in the future. I will spread the word!
Darren
8/9/2010
Very professional operation. I was informed on the status of my order every step of the way I will use this company for future orders. Thank You
Donald
8/9/2010
Ordered a hitch and wiring for my 2006 Vibe late last night. An email came
that said itd ship in 24 -48 hours, which made me concerned that it might not arrive before I leave on vacation and, needless to say, I need the hitch on the car for my vacation. Called etrailer this morning, explained the situation and offered to pay more for shipping to get it here in time. The customer support person said she would make sure it would ship today and explained that it would arrive in 2 days with my selected shipping option, so no need to pay more. Sure enough, it shipped today and is on track to arrive on Wednesday. Looking forward to installing the hitch and wiring using etrailers instructions. If all goes well I will have saved $300 versus going through the dealership.
Henry
8/9/2010
Dealing with etrailer personal was a very rewarding experience, i had a few minor problems and they were solved very quickly and efficiently.
Ira
8/9/2010
Best online shopping experience, by far Fantastic Service! They constantly e-mailed updates, order confirmation,tracking info etc. Thank You for all of your help. I will make sure that all my friends and family will go to you for their trailer hitch and bike rack needs.
Jeroen
8/9/2010
Had absolutely No issues with finding what was needed and odering was simple as was checkout. All in all an efficient purchase with great follow-ups. Thank you ladies and Gentlemen.
Joseph
8/9/2010
Good service.
Kenneth
8/9/2010
The Curt trailer hitch went on smoothly and easily.It fit perfectly. The bike rack will work fine too.Thanks for the fast service and free shipping.
Kenneth
8/9/2010
Awesome customer service - emailed to tell me the product I selected was out of
stock and offered suggestions to get an equivalent one sooner. Would shop
here again!
Mike
8/9/2010
I placed order on a tuesday before noon...had hitch in my hands on thursday... now thats fast service.., would not hesitate to order from this company again... great people ... very professional and just cant get over how fast product arrived...
Patricia
8/9/2010
After viewing the online video on how to install the Trailer Hitch, it sold me. I kid you not, it only took 10 minutes with no glitches! A factory first! Never had a flawless, quick job as a do it yourselfer! Great price, quality, quick ship....Thanks Etrailer.
Robert
8/9/2010
Very helpful. I had ordered a incompatable part and they called me before it was shipped to make me aware.
Stephen
8/9/2010
I'd just like to say thank you for such fast shipment on our new trailer lights! I ordered on a Wednesday and got them on a Saturday and by that afternoon my son had the lights put on our pop up camper. They look and work great! Much appreciated.
Tammy
8/9/2010
My experience with etrailer was exceptional due to the representative I spoke with. Her willingness to go the extra mile twice has sold me on the business and in the future soon I will be doing more business since you have so much more
than just trl. items.THANKS I really appreciated the attention to detail.
Curt
8/8/2010
I had an excellent experience. I got exactly what I ordered, quickly, and it all installed so easily. I will be recommending this site to anyone who needs a hitch.
Rory
8/8/2010
Thanks, a new truck can't haul old trailer without your help.
Steve
8/8/2010
Etrailer is great! I was searching the web for info on how to get my 2003 Caravan hooked up to pull our boat and have lights on the trailer and your how-to video was so clear and informative that I was sold immediately on etrailer. I will use you again and send referrals to you as well. Keep up the great work.
Terry
8/8/2010
The web site is so easy to use and set up so nicely it is a zip, After my
order shipped it was on my door step in three days, I will recomend etrailer.com to all of my friends.
Brett
8/7/2010
Friendly staff, had to call for a problem with my order and it was taken care of immediately. Will definately do businness with them again.
Charles
8/7/2010
This was an outstanding online shopping experience. Each item is accompanied by one or more photos of the actual item, the descriptions are thorough and accurate, and the prices are the lowest I found anywhere. Then my whole order shipped for free, saving me another $60 and arriving the day I expected. Ill be back.
David
8/7/2010
My experience was good! The Customer Service Rep was nice on the phone and didnt treat me like I was wasteing her time! I called 5 other places for this item, no one had it or they didnt answer the phone! Thank you very much I will buy here again!!!!!!!
Jason
8/7/2010
Thank you for your help with my wire loom for my Cobalt. It is, and has been in the past, so easy to work with every one there. I have needed your products twice and I am always satisfied with the service. It is above and beyond. And love your prices!
John
8/7/2010
Fast,Easy and efficient. My order arrived the next day. Would definately buy from etrailer again.
Michael
8/7/2010
Great service and fast shipping. Thank you.
Pawel
8/7/2010
This was a very favourable experience. Too many sites make it extremely difficult to peruse, and your system is great. The follow up have been supers, and I have no hesitation in suggesting your company and its site to others.
Peter
8/7/2010
I would recommend everyone to shop with you guys. I have already. I will be shopping with you more often. My last order was so easy. You knew what I wanted and I just gave my payment method and it was done. Very professional. Thank you!
Ricky
8/7/2010
Great site with good products. The product descriptions are right on, and
the prices are good. Have had a good buying experience both times I have
used this site.
Roger
8/7/2010
Great product and easy to use the web site!
Ronald
8/7/2010
My brother in law installed it for us two weekends ago, so we didn't even have
to find a pro to do it! We put the bikes on and drove it around the block for a test, and I think it will be great for our upcoming vacation. Thanks for answering all my questions. I'll definitely recommend you guys to my friends!
Charlotte
8/6/2010
Good products at a great price. Now add good communications and prompt
delivery and you have etrailer.com. Next time, Ill shop here first for any other towing needs I have.
Chris
8/6/2010
I was very impressed with Etrailer - The items I ordered were shipped
right away.
Chuck
8/6/2010
My part was a perfect fit. The description and diagrams provided was a great help in ordering the right part. I greatly appreciated the prompt e-mails following up my order. Shipping was was fast. I couldnt be more pleased. Thanks-
Dale
8/6/2010
Great price with added video, makes installation seem easy. Also with fast
communication, and keeping me updated on shippment.
Jeff
8/6/2010
Im very impressed with their service and the how-to videos they have on their website. My first order was shipped quickly and was exactly what I needed, and it was nice knowing how to hook it up before I got it. My second order was shipped even quicker. I also like the personal thank yous, it makes you feel like more than just another order. Im telling everyone about their great service and great prices.
Jeff
8/6/2010
Huge selection. Shipping is almost instantaneous. Great place to do business
with.
Lana
8/6/2010
Needed my stuff in a hurry and one of the customer service reps watched it and made sure it went out as soon as she recieved it from their supplier. Great service
Thank you!
Shaun
8/6/2010
eTrailer.com has everything that I needed to complete the enclosed trailer that I am currently working on. They are pretty fast at shipping my orders complete and charge my card as soon as my order is complete and ready for shipping. I highly recommend using eTrailer for all of my future trailer building needs.
Brian
8/5/2010
Thanks for getting our order out the door!! Also thanks to the sales person for taking the time to reply to us that she went looking to see if there was any in stock. You guys are awesome!!
Bruce
8/5/2010
Very fast delivery. prices were cheaper then at other sites. very good quality. will do business again
Chris
8/5/2010
This Company is fantastic. They shipped my order in record time, quality
merchandise at a great price. In addition, the staff I dealt with really knew there business and where very helpful. Try them, you will like them!!!
Danford
8/5/2010
I have always had prompt courtious service with etrailer. The pricing is
always great. I always tell my friends and customers to shop here. Thanks.
Dave
8/5/2010
Thanks for the update, your customer service/order process has been a real
treat!!!!!! Keep up the great service!
Doug
8/5/2010
The Rep who took our order was very knowledgable of the products. Everything went fast and easy
James
8/5/2010
Very good and fast service. Great prices and selection. Will buy all my trailer
and hitch parts from etrailer. Thank you for the good service.
Juergen
8/5/2010
Thanks. You are awesome. I will recommend etrailer to everyone.
Mark
8/5/2010
Great service, web site and quick ship. I am already shopping for more items.
Mat
8/5/2010
I got the adapter and it's exactly what I wanted, thanks again for all your help.
Mike
8/5/2010
I just want to say that the trailer hitch receiver for my 1995 Buick Century fits perfect. The receiver was of best quality,and came with all the correct fasteners. The delivery was as expected and when I need another hitch or receiver, or any other trailer parts I will be back to use etrailer.com.
Mike
8/5/2010
The complete process to buy my Folding Cargo Carrier from etrailer was smooth, efficient and the people I was talking to were competent and very friendly. The items arrived as promised even earlier to my pleasent surprise and the order was also complete. There was no problem to assemble the Carrier and I used it right away.Regards from a very satisfied customer!!
Rainer
8/5/2010
Thank you for your special attention on my order. I really wasn't expecting it to ship till tomorrow since I placed my order late in the afternoon. I am totally satisfied at the great customer service etrailer has provided since I placed my order, I look forward to telling everyone about the great service you provide. Once again thank you.
Ramon
8/5/2010
Thank you very much for following-up with our order; this is our 2nd time ordering from your company and both times have been professional & pleasant. Thanks again. Have a great weekend.
Todd
8/5/2010
Order on monday recived on wedsday thank you.
Al
8/4/2010
The part was perfect, Using the instructions it took my husband about 15
minutes to install. We really liked the price also.
Cindy
8/4/2010
Good prices, with very nice lowest price guarantee. Exceptional customer
service.
David
8/4/2010
Why would anyone go anyplace besides etrailer.com for thier trailering needs? This is my 4th order with etrailer.com and each one has been nothing shy of excellent. The etrailer.com selction of products is complete and very easy to match the item to my specific vehicle. One thing I found extremely helpful was the library of how-to videos from the site. I took advantage of the video when installing a trailer wiring device to the lighting circuit of my Saturn Vue. The details of the video were crystal clear and were a huge help when I took on the project. Im sold on etrailer.com. Oh yeah, one more thing... the etrailer.com prices are very good and when topped with offers to ship for free, you just cant beat the experience! Go etrailer.com!
David
8/4/2010
Ordering was fast and easy. The order shipped the same day and customer
service is one of the best.
Francis
8/4/2010
Customer service was great and knowledgeable. I recieved my order in record time. It was truely a plesure ordering from etrailer, youve set the bar high for others to follow.
Jeremy
8/4/2010
I think the trailer hitch I bought for my mini van was a perfect fit. It took my husband about 30 minutes to install. They shipped the trailer hitch so quickly I got it in about 3 days! My experience was awesome. I would definitely recommend etrailer.com!!!!
Jessica
8/4/2010
One of the top five internet suppliers I have ever dealt with. They were speedy and their communications regarding the order were outstanding. Would recommend them to anyone.
Joe
8/4/2010
The support upon placing the order was delivered like clockwork by a chain
of professionals. The product was a Curt hitch receiver - very nice - obviously well produced. Installed in 15 minutes: I laid on my floor jack, raised it slowly to avoid my trucks tail pipe, alligned and bolted. No sweat! Service & Product professionaly delivered. Many thanks!
Joe
8/4/2010
Unbelievable. I placed my order at 5:00 p.m. CST and paid for 2 day delivery. Went home for lunch at noon today, 19 hours later and there it was. Too good to be true. I will install tonight. I am not easily impressed. I am impressed. Thanks for being so very good at what you do. Wow.
John
8/4/2010
Etrailer order processing is the best I have ever experienced. Cant imaging how it could be more timely.
Lawrence
8/4/2010
You guys ROCK!
Phil
8/4/2010
My first order with etrade was shipped several hours after i ordered it. I
ordered again a couple days later and because i was a repeat customer, my
order got expedited and shipped in a couple of hours. Cant get much
better than that, great service, great communications. will recommend
etrailer to my friends.
Richard
8/4/2010
Thanks for the confirmations. I just wanted to let you know that I chose your company over All the others because of the photos you displayed with my exact vehicle. It answered all the questions and doubts Ii had about the different designs. Well Done!
Rod
8/4/2010
Not my first purchase from E-Trailer. The first place I look for parts.
The place I always purchase from after I have wasted my time on the net.
Great service and quick shipping. Always e-mail updates on my order. What
more could one ask for?
Stephen
8/4/2010
Fantastic Service! They constantly e-mailed me as to order status. When I did have a problem with a defective part on a bike rack, they sent a replacement part ASAP with a UPS return tag for the defective part very promptly. All items were well packed, tracking was a cinch. This is how ALL companies should operate, but sadly, dont. Well done e-trailer expect more business, as I am highly recommending you to all I see. Again, Thank You for all of your help. It is
really very refreshing to deal with you folks...I only wish other companies in America would have the integrity to follow your example! All the gear I got from e-trailer has worked out wonderfully, from the hitches to the bike rack, and we are very pleased. I have turned others on to your website, so expect some more business from northern Michigan.
Tim
8/4/2010
Their website was very easy to navigate. Great prices and delivery was extremely quick. In fact, even though I chose the most economical shipping method 5-7 day shipping I received an email indicating that the delivery method was change to expedite delivery...at no charge. My order was received within 2 days!
Tony
8/4/2010
Thank you so much for your help; I very much appreciate your efforts. I look forward to dealing with your company in the future.
Bob
8/3/2010
I have purchased several different items and all my experiences have been
outstanding. I would strongly recommend E-trailer to all of you.
Charles
8/3/2010
So far so good. My hitch is on the way and etrailer has been great to work with. They have kept me informed to the status of my order since day one.That is important to me. Thanks etrailer...
Don
8/3/2010
Excellent! Just a quick note to let you know that dealing with your company has been an great experience. From ordering the parts with the person on the phone, who has been most knowledgeable and professional, to your follow-up. Your customer service is outstanding and it´s been a pleasure doing business with you. Thank you!
Katja
8/3/2010
THANK YOU ETRAILER .MY PARTS GOT HERE TODAY AND FIT GREAT.SHIPPING WAS VERY FAST.I WILL BE ORDERING ALL MY TOWING NEEDS FROM ETRAILER.COM
Max
8/3/2010
I have found you have everything I have needed to make my trip a success. When I went to my local auto store they did not have what I needed and they did not know where I could get it so I looked at your site and I found what I was looking for. Thanks!
Paul
8/3/2010
VERY GOOD SERVICE.
Paul
8/3/2010
Order arrived quickly and more importantly, in perfect condition. Updates on order status were great. Definitely recommend this company!
Phil
8/3/2010
Excellent company to do business with from the first phone in order to receipt of the purchase. The Person that I talked with had an outstanding knowledge of the variety of different items I ordered. I was very tech. On the exact application needed. I have worked with towing applications for 40 years and the rep. I talked with knew exactly what I was talking about and knew her etrailer products. Outsanding in job knowledge, customer relations, etc. The order was shipped same day and recieved in 2 days..Speaks well of the total company operations...
Robert
8/3/2010
THE PEOPLE AT ETRAILER DO A REALLY GREAT JOB AND THE WEB SITE IS EASY TO USE AND VERY HELPFUL.THEY KNOW THERE STUFF.
Ausburn
8/2/2010
You guys are the very best. e-trailer is a top shelf organization. It restores my faith in the American marketing system.
Charlie
8/2/2010
I was very impressed with the total order processed from start to delivery. Extremely easy to order and follow to delivery. Upon delivery the floormats were exactly as described. The quality is superior to the original carpet mats that my Sequoia came with. The original manufacturer mats slid and bunched up the new mats stay in place. Thank you for providing a superior product.
Debbie
8/2/2010
I find it rare today for a retailer or anyone else for that matter to keep the
customer informed after the sale is made. I really appreciate the level of service and in the future will go to etrailer FIRST.
Howard
8/2/2010
Wow! I have never had an easier time finding what I want at the price I want. Etrailer not only had the hitch I was looking for, but all the information on the kind of hitch I needed. They also suggested the accessories I needed to wire up my car and fix up my trailer. Why cant all websites be this easy to use?
Jim
8/2/2010
The Trailer Hitch is easy to install and looks good. The price was great compared to other retailers and the service you provided was excellent. Thanks for a great shopping experience - Ill be back for other items.
Kevin
8/2/2010
Excellect selection. Friendly website. Easy purchase. Quick service. Comfortably
perched at the top level of Internet shopping.
M. Miles
8/2/2010
Your website is the best out there of anyone selling hitches! I particularly like the many views of the specific hitch. It really helps see exactly how the hitch is built and how it mounts. Thanks for giving it so much thought and effort.
Paul
8/2/2010
Order shipped within hours of being placed. EXCELLENT service!!!
Steve
8/2/2010
Thank u so much! Your customer service is great...for this I will return.
Tim
8/2/2010
Thanks for your help and service. It is much appreciated. Have a great day!
Tom
8/2/2010
Incredible on delivery! Ordered Friday night on-line & they shipped it over the weekend! Awesome
Allan
8/1/2010
I have ordered several products from etrailers.com and have been very happy with the price and quality of the items. Shipping has always been fast and I will order from them again.
Joshua
8/1/2010
Thanks so much for the continued updates. This is outstanding service that more companies need to strive for. If I ever have trailer needs your company will be the first I contact. Thanks again.
Kelly
8/1/2010
Fast response from staff. No delay in shipping. Products arrived as promised. Will conduct business w/ etrailer.com again.
Cesar
7/31/2010
That was the fastest shipping ever! Im so pleased Im gonna order two more in red! Thanks for being out there in cyberland. I was having a hellava time finding these old style tail lights! THANKS!
Christine
7/31/2010
Great web site. All the information you need. Great prices and fast shipping too!
Dave
7/31/2010
Ordering experience was great. They had exactly what I wanted. Follow up
was also great.
David
7/31/2010
Great experence, quality product , easy to install,Shipping was up graded
I received my order in 3 days. I will recomend etrailer to my friends
James
7/31/2010
Found exactly what I wanted in less than a minute, ordered it, and eTrailer shipped it the same day along with friendly email notifications of progress. Part arrived on time, just what we needed. Excellent experience well be putting the eTrailer.com sticker on our popups bumper for sure!
Jeff
7/31/2010
Superior service and delivery. Three days from order to delivery at my home of a component that I could not find in any local parts stores.Thank you.
Mike
7/31/2010
I was excited that my order was updraged to faster shipping. Order was delivered fast and in great condition. I shopped around and etrailer has the best prices for what I was looking for. I will shop again.
Rebecca
7/31/2010
I accidently broke a marker light on my trailer. The type I needed wasnt in stock locally so I looked online for a source. Etrailer had the one I needed and the best price. I also ordered a spare right away since the cost was so low. Thanks!
Richard
7/31/2010
Everything was very smooth. Shipping was quick and instalation a snap.
Robert
7/31/2010
Fenders are great shipping was super fast I am 100 satisfied a+ all the way. Great job guys
Brad
7/30/2010
i ordered my trailer hitch Sunday evening and it arrived just in time for the weekend Friday. I installed it on Saturday morning and everything went so smoothly that I couldnt believe it! This was truly a pleasurable experience. Ive ordered from etrailer in the past and Ill continue to do so in the future.
Frantz
7/30/2010
We received the hitch Thursday July 29 and it will be the easiest one that I have put on in years. Only four bolts and no drilling! Thanks.
Greg
7/30/2010
Thanks for the extra effort to get my bicycle rack bracket out same day I ordered. You guys are the best!
Jack
7/30/2010
I ordered a part online and took advantage of the lower cost shipping special. When I realized the potential arrival date of the part may be pushing the limit I had a trip planned, I asked them to ship the part as soon as possible instead of the 24-48 hour period which is normal. Not only did they ship the part right away less than one hour from the time I ordered, they upgraded my shipping method to 3-5 day AT NO COST TO ME! THAT is what you call great customer service! THANKS, etrailer! You guys are AWESOME! Thank you so much. That's why I enjoy dealing with you.
Michael
7/30/2010
Thank you for your help! I researched other bike racks on different websites but was impressed with your video. Thanks for helping me to make my decision- I will let everyone know about your site!
Michelle
7/30/2010
Absolutely the best deal I was able to find on the Internet and I have mad-search-skills. Excellent response time and customer attention. I would definitely come to etrailer.com again for my future needs.
Mike
7/30/2010
I feel the staff at etrailer are good people that go the extra mile for their customers. A+ site and staff selling quality products, Thank You.
Stephan
7/30/2010
I had a great experience. The service and product were both handled well and over all I am very happy.
Tom
7/30/2010
A great company is measured by its people who care. I have said it before to you and to my friends, e-trailer is a GREAT company. It is my firm belief that etrailer is the finest company of its type in the nation. There product line is current and they hold onto older items for a goodly period of time. This has saved the day for me on several occasions. The Staff is helpful and cooperative even though the customer may be a bit obtuse at times. Lastly, their instructional videos are just
what the novice as well as the experienced is exactly what is needed in many instances. You cannot go wrong dealing with etrailer. Thank you for your every consideration.
Alan
7/29/2010
Ordered a class 3 for my Outback, after other online stores said they dont carry one. Came promptly, easy install as advertised. Needed to get one for my Pilot, shipped out the same day! Running out of cars, but if a new one comes along I know where Im going to get them hitched!
Andrew
7/29/2010
I ordered the 20x48 Cargo Carrier for 1-1/4 Class II Only Trailer Hitches. This cargo carrier worked great. There was awesome communications from etrailer - the best Ive ever had with a company. Also, I needed the cargo carrier by a specific time and it arrived just as scheduled.
Beverly
7/29/2010
Great Service!! I was attracted by your low prices, the delivery came right on time faster than I had a right to expect and the quality of the materials is great. I couldnt ask for a better combination.
Bill
7/29/2010
Needed to replace some bolts and handle nuts on my hitch, etrailers
Replacement Hardware Kit system made getting the right parts as fast and
simple as it could possibly get.
Brett
7/29/2010
Wiring harness described very exactly and helpfully in on-line documentation. Arrived very quickly. Was easy to install due to video resources on etrailer site. In all, an extremely pleasant, and economical transaction. Thanks so much.
David
7/29/2010
I ordered a Curt mounting bracket and rail set yesterday just before noon. It was just delivered today around 1:00 by the UPS guy. 25 hours later. All I can say is I'm overwhelmed by the service! Thank you!
Don
7/29/2010
etrailer was easy to order and shipped wicked fast. Bought it Sunday night.. got it Wed and shipping was FREE. Thank you etrailer!
Eric
7/29/2010
etrailer took care of my order in a profesional way.Im a vary satisfied
etrailer customer.
Hugo
7/29/2010
Delivery was quick and the part was successfully installed and operational...will
do business again
Jeremy
7/29/2010
I have ordered parts off and on since 2008 and have not been disappointed yet. I have found their prices to be a little lower than most online trailer parts stores and their shipping charges are reasonable and seem to be in line with other online vendors. They have always shipped within a couple of days.I will continue to use etrailer.com for parts as needed, have no reason not to.
John
7/29/2010
Very helpful sales people and very prompt shipping.The products were of great quality. Will use etrailer for all my hitch needs. Thanks for everything.
John
7/29/2010
I purchased some hard-to-find wheel/tire combinations with higher load rating than usual for my trailer. While they were out of stock at the time of my purchase, etrailer.com did a great job communicating expected availability & delivery both before and after I placed my order, and the tires were shipped exactly when etrailer.com said they would. Price was fantastic, free shipping made it even better, and I am an extremely satisfied customer. Great job etrailer.com, thanks very much!
Lance
7/29/2010
Easily navigated website. Found exactly what I was looking for quickly. Placed order and received item in less than 24 hours, with UPS 3-5 day shipping option. Great instructions, easy install - less than 1 hour. Highly recommended!!!
Matthew
7/29/2010
Very good job in in getting you what you need in a prompt manner
Orville
7/29/2010
Thank you for the quick replies and confirmation, much appreciated.
Rob
7/29/2010
Got it today. Have not opened it yet, but I appreciate the upgraded shipping and rapid response. You guys RAWK.
Ron
7/29/2010
I wanted to say Thanks for your help with my order. I appreciated your assistance selecting the correct item. The price was the best I had found online or locally, and it arrived on time as promised. I am quite happy with the customer service and the Kodiak brake products. This braking system is far superior to the system I removed that had failed after four years of use.
Scott
7/29/2010
Quick shipping, excellent service, good directions. Will never buy from
another source.
Tucker
7/29/2010
Great company,Will continue to use on all my trailer needs thanks and GOD Bless.
Charles
7/28/2010
Thank you so much. Your company is not all hype it is very good. The products good (hitch and bike rack) and your follow through with lock and keeping me informed were great. Service delivered and not just profit to be made is a good thing. The extra touch of human helpfulness in speeding original order all unasked for and gratefully received. It may be on line business but it's kind business. Thanks Again to all.
Donald
7/28/2010
think etailer is great. The process was so simple, it made me wonder why other companies have struggled with their own customer service. The website was easy to use. The ion of products was broad. The suggested products were spot-on. The human I spoke to, was friendly. The delivery was quick. It was an all around good experience.
Gerald
7/28/2010
Website is really great and easy to navigate. Orders ship same day or next day on every order I have made. Etrailer always has what I need in stock and ready for delivery!!
James
7/28/2010
The experience was good..
Jeremy
7/28/2010
Etrailer rocks thank you for the help.
Justin
7/28/2010
Easy web site to use. Order was filled and shipped quickly.
Les
7/28/2010
I just received my Curt hitch today and wanted to thank you for the quick delivery and super price for a quality product. I order a class IV hitch for my 10 Silverado and cant believe how heavy duty it is. Thanks again and I will look to Y'all in the future for any other towing accessories.
Lindsey
7/28/2010
Great service and also great shipping times. I will definitely do business again with them.
Mark
7/28/2010
Very fast shipping. Packaged very cleanly. Easy to track order. I would definitely recommend etrailer to everybody!
Mike
7/28/2010
Wow! Order arrived faster than promised, everything was there, I
installed it reasonably quickly and it all went off without a hitch! :-
Never get that one Im sure.. Cant wait to actually try to tow something
now! Thanks again!
Randall
7/28/2010
Thanks so much. I really needed the handle and your expediting the order
helps tremendously. I was amazed at how quick I was able to get parts for my Fulton Jack. I called several numbers of other trailer companies I found on the internet spending more than an hour waiting for someone to pick up and then not
getting anywhere after I did get someone on the phone. Then I discovered
the etrailer web site and within 5 min found the part I needed and had it ordered.
You can bet I have now saved a link to this web site for my future needs!
Shelby
7/28/2010
You have the best personal and fastest shipping in the country. My second
order but not my last.Thanks yall.
Terry
7/28/2010
Glad I found the site - you have everything we need to get our hunting trailer in perfect shape for this season. Thank you, and I will be returning if I need more parts!
Carl
7/27/2010
I am thoroughly impressed. High quality products, among the best pricing,
PERFECT ordering/delivery process, extremely quick shipping, what else can
I say? Everything was just perfect. Thanks for a great shopping experience!
Daniel
7/27/2010
The cargo carrier is a great product. We drove over 3200 miles with our luggage and it was great. Thanks for the quick shipping of the product.
Danny
7/27/2010
Wow! Im really impressed by the great communication, ultra quick shipping, easy to navigate website and product availability. In these days of poor or no customer service etrailer stands WAY out of the crowd. Thanks - Ill be back again!
David
7/27/2010
Your web site is great! Great prices, great products, and WOW - those how-to videos are *super*! My hitch and wiring harness arrived Fast and Free!! The installation went well and WORKED! The video instructions made a *TREMENDOUS* difference - thank you!!! I will recommend your company every chance I get.
David
7/27/2010
Thank you very much for your help and concern, God Bless you and yours!!
Dwayne
7/27/2010
Experience was excellent: Web site made it easy to find the correct products, purchases were shipped promptly, on line installation instructions and videos took the guess work out of a first time installation, and the prices were good. Whats left?
Edward
7/27/2010
WOW I recerived the order in 4 days thanks for the great service.
The instructions were easy to follow and the kit was complete. AND many thanks for the free advice on my wiring problem it was right on. Keep up the great work.
Jim
7/27/2010
Great customer service. Highly recommended. Clear communication. Thank
you etrailer.
Kenan
7/27/2010
Thank you for all of your wonderful help. You folks are very knowledgeable with your products. I like that! Especially the women with whom I spoke with (you were the second female representative with whom I discussed the products specs). I like that even more since I'm also a technically oriented woman!!! I'm certain I will be browsing the website for any future trailer/towing needs!
Milica
7/27/2010
AWESOME! Thanks will be doing business again!
Nathan
7/27/2010
I have been looking for months for a fold-a-way hinge kit for a 2 X 3 trailer tongue. etrailer.com had just what I wanted. I also had some very special requirements for a hand winch and etrailer.com worked with me to the proper unit. Extremely satisfied with the service and to top it all of their prices are great.
Peter
7/27/2010
Excellent experience. Fast shipping and reasonable prices.
Rob
7/27/2010
The young lady that took my order was most professional and efficient. Very refreshing. Great job.
Robert
7/27/2010
I am very happy with the product and service.
Ronald
7/27/2010
I found what i needed right away, and they shipped quickly, I will look here first next time i need stuff for my trailer. Oh yeah great price!!
Shannon
7/27/2010
I wanted to thank you for the speedy service given to my order, I will definitely tell people about the great experience I had doing business with your company.
Sue
7/27/2010
Thank you for upgraded the shipping to 3-5 business days. I'll be sure to share my great experience w/ etrailer.com w/ others and make comments online.
Sue
7/27/2010
Great price, quick service...the videos were a tremendous help,thanks a
bunch!
Thomas
7/27/2010
I recently ordered the Sportrack A30404 & the matching lock, hitch and
cable for this bike rack. The items arrived on-time and assembly was a
snap.
Tim
7/27/2010
Thanks for your help. I received everything in time and it worked well. Our vacation would not have been successful without your help!
Anthony
7/26/2010
Got tired of waiting on local stores to get what I need, etrailer always has what I need and at a lower cost
Bruce
7/26/2010
This is to commend you for your remarkable service and to tell you that I will certainly use your site again and recommend it to anyone who needs trailer parts. I made the order after midnight on a Thursday, it shipped by 10 AM, and I received it via regular mail in South Carolina on Saturday morning. It was a small order, but the service was first-rate. Thank you.
Bruce
7/26/2010
You did an excellent job on my order,the trailer hitch for a 2010 HHR. I recieved an e-mail immediately upon ordering and then when my order shipped. Also, the order was recieved on the day that you stated. It was a pleasure doing business with you.
Christine
7/26/2010
As far as I can tell they have the best prices around. At least I didnt find any that were lower. They also have a ton of different bike racks to choose from as well as the hitches. Lastly the person who helped me was SUPER nice. I wish all customer service reps were that awesome.
Garry
7/26/2010
Outstanding selection, quick shipping, easy payment. What more is there to say!
Jack
7/26/2010
I have to give credit where credit is due. Installing our trailer hitch for our XC Volvo station wagon was a breeze. Everything that was said on the site was spot on; from the installation time a mere 30 minutes - (actually a little less), but also the directions on how to install where easy to follow. Most directions these days seem to need an interpreter to figure them out - not the case with yours. I had a great experience with all of you at e-trailer, from ordering to installing. Thanks again for the great service, I'll pass the word.
Jim
7/26/2010
Quick shipping, good price, the right hitch. Bolted on easy, looks good.
What more could you ask?
Jimmy
7/26/2010
The whole experience was great! I received the products in a couple days from ordering. I would definitely use etrailer again.
John
7/26/2010
Your customer service rep was very helpful and knowledgeable - thank you
John
7/26/2010
One of the best experiences I have had ordering on-line. The products I ordered were of superior quality at a much lower cost than a retailer. I would recommend etrailer for all your towing needs.
Karen
7/26/2010
You guys are awesome! I called with some questions and an extremely polite girl helped me out. Anyway, thanks for the great prices and service thus far :)
Kendall
7/26/2010
I would recommend this Company based on excellent service throughout my shopping on line experience. Very good support and follow up.
Malcolm
7/26/2010
Lightning fast shipping.
Mark
7/26/2010
I want to personally thank the entire etrailer.com group for fulfilling and shipping my order in such a timely manner. I greatly appreciate the outstanding customer service on all levels. Thank you very much.
Ray
7/26/2010
I will use your company and tell my friends about your company because of your company's customer service.
Scott
7/26/2010
WOW!! I am very impressed with your customer service. Thank you for the update.
Stacie
7/26/2010
Everything was GREAT! I had to just send a message praising your website and
your service….both are OUTSTANDING! Thanks to everyone there! etrailer is great!
Tom
7/26/2010
This is one dealer I always can trust to have what I want and shipped fast, no one better.
Tom
7/26/2010
The video on the web site was great. I was impressed that it was the same make as my SUV, it was very helpful. Thanks e-trailer.
Anthony
7/25/2010
Have ordered parts twice now and no problems with either order or shipments of either order....best prices!
Bill
7/25/2010
So far, very impressed! The person on the phone was patient and helpful, very concerned with getting every detail right, too. The pricing is among the best, too. This was a great experience after trying to get another on-line RV supplier to ship parts to me for over six weeks. After having e-mails ignored, promised shipments not made and calls not retuurned I finally gave up and tried etrailer. Glad I did!
Carl
7/25/2010
Ordered a car, then the hitch. I have the hitch, still waiting for the car! Wow on the etrailer hitch. All in all I'm very happy with price, product & shipping.
Darren
7/25/2010
Service was nothing short of magnificent. Product price was equal or less than others I shopped. The impressive part was I ordered standard shipping but was informed by CS I had been upgraded at no cost to me. Received my order next day. WOW! And I like the personal touch of a name attached to the email responses. You will be highly recommended.
Dave
7/25/2010
That was quick! We need to have our trailer lights back up and running by Friday - so speed is appreciated. Thanks!
Glynis
7/25/2010
Outstanding service. Ordered one day shipped the next morning.
Rodney
7/25/2010
I'm truly blown away by how efficient and user friendly your ordering system is. Keep up the great work. I won't go anywhere else for my trailer needs.
Bill
7/24/2010
Great product. Went on in about 30 minutes did not have to the exhaust or anything! Thanks for the great hitch and easy wiring harness!
Frank
7/24/2010
It's very very good product....1. Very Good quality products and very good price. 2. Good service….I want to recommand to my friends. Thank you.
Jae
7/24/2010
Superfast... Very pleasant shopping experience!
Jairo
7/24/2010
Got my shipment yestesday. Everything was perfect!!! Thanks.
James
7/24/2010
I had a great shopping experience. Everything I needed in stock and shipped earlier than expected. Great!
Jim
7/24/2010
Great experience. I got what I ordered and it worked. Minor issues with some of the instructions, but the paper + video gave the full picture. I recommend that everyone looks at the videos on the site.
Niels
7/24/2010
Thanks came in yesterday, very high quality for the same price as the low quality ones on ebay! Great communication and great products, I will definitely tell my friends and family about you guys and gals.
Randy
7/24/2010
I have been shopping with etrailer.com for the past 6-8 months now, and I am very satisfied with how they inform you on your purchase and shipment. I had to call in and inquire about a specific request and their personnel are very professional and experienced...Thanks a bunch.
Wayne
7/24/2010
Wonderful experience. Customer service helped me find just what I needed and got my order overnighted so I didnt miss an important work deadline. I recommend etrailer.com to anyone who demands quality trailer parts supported by a knowledgeable customer service staff.
AJ
7/23/2010
I truly do appreciate your level of service. Thank you for all you have done. Service is number one in my book and this will lead me to definitely recommend Etrailer to others.
Chris
7/23/2010
Received hitch and elect connectors today. I could not be any more satisfied with this order. It arrived super fast and the quality is great.
Darrell
7/23/2010
The package arrived about 20 minutes ago. Thank you for being so prompt! It is appreciated!
Dave
7/23/2010
Great experience. Easy shopping. A person even called me twice to correct mistakes I made ordering. She made sure I got the parts I needed.
Dick
7/23/2010
Love the hitch man! Worked out great for moving, and speedy delivery time, I'll defiantly recommend you guys in the future.
Eric
7/23/2010
Items I've ordered have always arrived on time and as described.
Jim
7/23/2010
Wow, that was fast! I ordered my hitch on Tuesday and it arrived on Thursday. I installed it Thursday night. The video was right on the mark. It went very well. I am not a mechanic by any means. Thanks e-trailer!!
Ken
7/23/2010
Wow, you are awesome! Thanks for the rush!! I appreciate it very much. I will have it in no time! Thanks again!
Kent
7/23/2010
Etrailer has competitive prices and great selection. Most of all is customer service, which seems to be highly lacking in most other businesses. Etrailer bends over backwards to ensure the customer is happy with their purchases. That is what makes for repeat customers. A+ job!
Kevin
7/23/2010
The service I received from etrailer was excellent. The customer service rep did an outstanding job and I was very pleased with the fast shipping and the price.
Larry
7/23/2010
With great prices and Video clips on how to build and install your new parts and products you can't ask for anything more.
Larry
7/23/2010
Great service and good product.
Robin
7/23/2010
You have excellent customer service!
Terry
7/23/2010
I spoke to two ladies at your company today and they were both fantastic. I am just a little tiny customer placing my first order with you. I was treated like I was the most important customer you have. Thank You and I will certainly use you again in the future.
Tom
7/23/2010
This was my second time ordering from etrailer. As with the first I was
very happy with the quick e-mail responses to my questions and quick ship
times. A+ customer service. I will not hesitate to order through
etrailer again.
Adam
7/22/2010
Experience, price, shipping time, etc., was excellent.
Benji
7/22/2010
You have a very well designed website and now I am seeing truly above expectation service.
Bret
7/22/2010
We purchased the 2-inch Hidden Hitch and cap for a Mazda CX-7 and it looks
greatlike a custom hitch. The video showing the hitch installation helped greatly in our decision to purchase the hitch. THANKS - We couldnt be more pleased. Will highly recommend your company and Web site.
Charles
7/22/2010
Ordered parts that I couldnt find locally and had them 3 business days
later. Fantastic!
David
7/22/2010
Ordered a brake controller Sunday pm, received and installed it by one Wensday. So easy and quick. Thanks e-trailer.
Don
7/22/2010
Good prices...Excellent service!
Earl
7/22/2010
Easy to order site, quick and accurate shipping. What else can you ask.
Jim
7/22/2010
The tires I ordered for my golf trailer came today and they were perfect and as advertised. I will do business with them again. Infact a friend is now ordering a set.
John
7/22/2010
Ordered a spare tire and wheel short noitice for my trailer. they made sure I received it before leaving on my trip. Very good service would highly recommend them.
Rick
7/22/2010
I have ordered from etrailer twice and both times my order was filled and
shipped quickly. They also follow up to be sure you are satisfied. I will
use this site again.
Roger
7/22/2010
Fantastic selection to choose from, and the well-designed website makes it easy to navigate all they have to offer. I only live a half-state away, but still I was highly impressed that my order arrived the morning after I placed the order online.
Scott
7/22/2010
I have been doing business on the internet for quite some time. I have to say that this is the first time dealing with this company. Having said that, I want to further say this company demonstrates how business should be done. They even contacted me when I made the wrong choice in size of one item being purchased. They went over and beyond excellent service, I recommend this company for any and all your needs.
Thomas
7/22/2010
Easy ordering and fast shipping. What else can you ask for! Well done etrailer.com
Timothy P.
7/22/2010
Thank you for getting the hitch too us on a asap . We will contuine to do business with you in the future. So far we tottally happy with the products your company has too offer. You company is doing things right it's quite refreshing.
Thank you and we will pass you on to everyone we know.
Alfredo
7/21/2010
Outstanding! Exactly as advertised. I bought a Hidden Hitch receiver for a 99 Ranger and had it it installed in 45 minutes including coffee breaks. Thanks very much.
Bill
7/21/2010
I got the wiring for a 2008 Chevy Colorado. I had been to local parts places and even a Chevy dealer. No help. I went on line and found just what I needed for my truck. It took me about 15 minutes to do the entire installation and it works perfectly well. Your website video on installing the wiring was very helpful as were the instructions that came with the wiring. And, your price and customer was very reasonable and good. I would recommend your company to anyone who is a do-it-yourselfer!
Coy
7/21/2010
Well, I was pleasantly surprised at the very quick delivery. Nice hitch at a very good price. No room to complain when all went so well. I would reccomend this co. to all my friends. Good old fashion way of doing business, mixed with internet conveniance. Cool!
Dennis
7/21/2010
The sales person was great...all on my own I ordered everything I needed and, by chance, got in touch with him. He saved the day by teaching and selling me everything I really needed. We hauled our camping gear to the Delaware beaches and the trailer performed well. We got several compliments and inquiries as well.
Frank
7/21/2010
Went in like butter. The shipping was very prompt, best of this kind I ever had. Absolutly would do business with etrailor again.
Joe
7/21/2010
I was pleasantly surprised to have my order go in and see the shipment confirmation on the same day. Very happy with the service.
Joshua
7/21/2010
Order shipped same day. Free and upgraded shipping. Email notices of progress kept me informed. Impressed with their handling of this order. With treatment like this, they are building a good business reputation for themselves.
Mark
7/21/2010
Great service! I placed my order late on a Saturday night. Sunday morning I received an order confermation and Wednesday I recieved my hitch. You guys rock!
Matt
7/21/2010
Completely satisfied!! Ordered unit Mon. was shipped that day and delivered to my door Wed. at noon. Two day service.
Maurice
7/21/2010
I ordered 2 parts from etrailer and they were very helpfull in selecting the correct parts. The parts came exactly on time and was exactly as ordered. Great job. Looking forward to doing more business with your company. Thanks.
Michael
7/21/2010
Thank you very much for the upgrade, it's thing's like this that makes doing business with conpany's like yours a pleasure and a return customer for sure.
Richard
7/21/2010
WOW! I ordered it and had it in my hands 2 days later! Class act! Your on-line installation video really helps. Thanks!
Arvel
7/20/2010
Ordered on a Sat afternoon. Got the part by ups by Tuesday afternoon. Not only quick but the right part to finish the job. Outstanding sevice.
Chuck
7/20/2010
Your customer service has always been excellent.
Dave
7/20/2010
Great online videos, made it easy to see the installation. The email follow up to confirm te order and again when it shipped was reassuring. It was a great experience. Thanks.
David
7/20/2010
etrailer was the best online shopping experience I've ever had. From the first contact when I had a question to the shipping info after I placed my order, every one was pleasant, informed, professional and timely. Thank you.
Doug
7/20/2010
You shipped product very quickly. Thank you!
James
7/20/2010
I needed a wiring harness within 2 days. I called late in the afternoon and it was shipped that same day and received as needed. I am very happy with the service and the product.
Jim
7/20/2010
E-Trailer is great. Fast service, inexpensive shipping and most important, great communication. The product I ordered works perfectly and I really love the installation video that are provided for each product. This is truly what sold me on E-Trailer.
John
7/20/2010
Unbelievably fantastic! I have 30 years of business management experience
and etrailer.com did everything PERFECT! Right from the start their
website made it easy to find the correct trailer hitch for my vehicle. In addition the quality of their product, the quickness of their FREE shipping and the extremely fair price they charged made the purchase extremely satisfying. If all that were not enough, I was immediately contacted via email that my order had been placed and received a shipping tracking email less than 24 hour later with a person’s name, phone number and email address should I need to contact them. Speaking of shipping, I place my order at 6:30 PM on July 14th, I received it July 20th. Unbelievably fantastic!
Mark
7/20/2010
Thanks for your help. All my questions were answered and my order was handled in a very professional way and shipped within an hour of ordering.
Ray
7/20/2010
Thank you for the assistance – I am very pleased with your products and services – your prices were very reasonable, shipping was prompt and you can’t beat the fact that it’s FREE shipping!
Scott
7/20/2010
I purchased a Curt hitch for our 2006 Chevy Uplander. I was very pleased with the timely shipping and customer service. They really do a great job of answering your questions. Thanks etrailer.com, great job.
Steve
7/20/2010
Great in-stock selection, great price, great service and quick free shipping. A+++
Alan
7/19/2010
I could not believe how quickly my order was fulfilled! I placed the order and had the hitch 2 days later. It was a very simple install and has a nice finished look on our mini-van. My neighbor recommended this site to me and I would highly recommend it to anyone else.
Brian
7/19/2010
You guys are great. Excellent prices and prompt service. I am recommending you to all my friends.
Colin
7/19/2010
Everything went very well, no issues. No out of stock, completley satisfied.
David
7/19/2010
The sales person at etrailer is very professional and helpful. Shipping occurred promptly and product arrived the same day as promised. Thank You.
Don
7/19/2010
Really prompt delivery.
Ed
7/19/2010
I ordered a connector for a 1995 Ford Explorer - it came as ordered and I had it installed in less than a minute - works great - thanks - shipped to Canada and no extra charges for Canada Customs - great pricing and cheap shipping - Thanks again.
Grant
7/19/2010
I purchased a Hidden Hitch and Thule Revolver bike carrier for a 2005 Honda Odyssey. The installation videos are very helpful, especially when disconnecting the exhaust to make room for installing the hitch. Tips from the wiring harness install video were helpful too.
Jeff
7/19/2010
Just wanted to let you know that your installation video on youtube was the cause for this sale! Greatly appreciate seeing simple/easy instructions like that!
Kenneth
7/19/2010
Thank you so much for your help, I've had an excellent customer experience!!
Leslie
7/19/2010
The Kia Sorento 2001 hitch took 20 minutes to install. You deliver a great product and great service. Thanks!
Lisa
7/19/2010
I just recd my new trailer tires, they look great, shipping was quick, and best prices online! Thanks!
Marci
7/19/2010
Awesome price, super fast shipping! I will be back!
Pete
7/19/2010
Got my wiring today fast. It's just what I needed at a great price! It was great! no messing around. I wish all parts stores carried your product and your prices!!!
Rob
7/19/2010
This was the second time I ordered from Etrailer and both times were shipped promptly and arrived packaged well. Add the prices could not be beat online or locally and you have a very good shopping experience.
Scott
7/19/2010
Your sales staff was both friendly and knowledgable and did not try to sell me something that I didn't need. Thanks for your help.
Tony
7/19/2010
Great selction of high-quality items at a low price. Also, delivery was exceptionally quick. Thank you.
Curtis
7/18/2010
Installed in a snap. Delivered as promised. Local dealers wanted over $200.00 dollars to install one. Great value, great company. Look forward to ordering some other items soon.
Fred
7/18/2010
I ordered a fifth wheel hitch handle from E-trailers. The sale was super fast. Emails with status were really fast and shipping only took two days. This is a super company to do business with if you need anything for your rv or truck. Thanks e-trailers.
Michael
7/18/2010
My experience with etrailer.com has been fantastic. Their prices are outstanding and if necessary they seem to be willing to match prices. The products arrive with amazing speed. Their customer service & communication couldn't be better. Even when I had to return/exchange an item, they went out of their way to help. They are definitely on the top of my list. I have purchased several items from etrailer.com over the past 6 months - from RV hitches & Car hitches to other components. I highly recommend etrailer.com
Susie
7/18/2010
The shipping is very fast and packaged well. Great people to buy from, thanks.
Teddy
7/18/2010
Excellent service! Orders have been shipped out promptly. Would not hesitate to do business with etrailer again.
Allen
7/17/2010
The service was great, shipping was super fast and the price was right. I bought the Hidden Hitch for a 2008 Dodge Caravan w/rear air. It looks great. Thanks etrailer!
Charlie
7/17/2010
Fender I received was an exact replacement for a 2001 Lowe boat trailer. The service was quick and the parts fit perfectly.
Mike
7/17/2010
The price was very good and customer service was very helpful.
Nina
7/17/2010
You guys have great customer service. This is the second time I've ordered from Etrailer, and I recommend the company to everyone I can.
Randy
7/17/2010
Super service, perfect fit and easy installation. I couldnt be more satisfied!
Alfred
7/16/2010
Absolutely superior service! FAST shipping, trailer hitch cargo carrier was just as advertised. Went together with no problems, works great. After I received and installed mine I was so impressed I ordered another one for my son. Highly recommended!!!
David
7/16/2010
You are a blessing, thank-you.
David
7/16/2010
Very fast shipping. Exactly the way it was described. Thank You
Dee Jay
7/16/2010
Ordered a Steeler hitch cover. Product was very nice. Order placement and delivery was very efficient. Communication wonderful. Very happy. Thank you!
Erin
7/16/2010
Great Product! easy to assemble, mount it on the roof of your vehicle and you are good to go. Perfect for bikes!
Hernan
7/16/2010
Excellent service and super fast shipping. Placed my order on the 14th of July recieved it on the 16th. Hey what more could you ask for.
Jarrott
7/16/2010
It was such a pleasant experience dealing with the atrailer people. My only regret I wish I needed other items so I could buy more. The hitch came on the exact day they said it would, complete, no missing parts,& the fellow that helped put it on was also impressed with the quality. No cheap metal here. Being it was the first putting on a hitch, took a little longer. Naturally the next would be easier. Great company!
John
7/16/2010
The site is well set up, it was very easy to find what I was looking for.
The order shipped on time, and made it to me in no time. Thanks!
Joshua
7/16/2010
I purchased a Hidden Hitch and wiring harness a few months a installation was excellent. I am very, very pleased with the product and the installation instructions. The hitch went on without a hitch. The video for the installation of the wiring harness was excellent. I highly recommend this company. Keep up the good work!!!!
Martin
7/16/2010
Order came on 4th day after placed. Product was as stated on web site,and
priced right. NO ripoff shipping price either! I am placing an order for 2 more pair,for another trailer as soon as I determine which model number fits the trailer.
Phillip
7/16/2010
Great service throughout the whole process. I would use etrailer.com again.
Robert
7/16/2010
Wow: I am impressed that you actually shipped it out today, especially since my order was not placed until 530 CST. The added bonus of a preferred shipped method to ensure I receive the item before next weekend - now that's going above and beyond expectations. I am duly impressed. Enough to remember this next time I need a trailer item, or make a recommendation to a friend or colleague. Thank You!
Shawn
7/16/2010
All I can say is Wow! I ordered these things Wednesday the 14th and they were delivered on friday the 16th, just a few minutes ago. I really didn't expect to see anything until about tuesday of next week. Thanks for the fast delivery. Anything I need in the way of parts from now on goes to etrailer.
Tom
7/16/2010
Your customer service was as good as it gets! Everyone I spoke to at etrailer was also great! THANK YOU!
Ann
7/15/2010
Awesome!! Simply AWESOME! The price was fantastic compared to local
vendors. Not to mention the shipping was fast and very reasonable for shipping cross border.
Christopher
7/15/2010
Well done fast srevis thanks.
Grady
7/15/2010
I bought this in May and for the price it is worth it. Easy to set up. It carries my bikes easily. The cross bar would be a good buy for a women bike. Buy the lock it works great. Very Satisfied
Grant
7/15/2010
Good website, easy to use. Knowelegable people. Good Products. Good Service. Good Price. Could not have been better!
Howard
7/15/2010
Impressive! Not only is your shipping rate less than half what others would charge for the same item, you upgraded! Furthermore, you shipped same day! I will certainly put you on my preferred provider list! Best regards and thank you!
James
7/15/2010
The biggest factor in deciding to buy from etrailer was because of their installation videos for the trailer hitch and the wiring kit. Another reason was because their wiring kit does not require any splicing of wires. I have not installed the hitch or wiring yet, but their web site is very user friendly, they have great prices and I got my order really quick with just the standard shipping. I'm confident the hitch and wiring will go smooth.
John
7/15/2010
Fast service...quality product...totally satisfied with this seller and I will recomend you to all my friends.
Jose
7/15/2010
I love this place. Great products at great prices, and the service is the best! I ordered 2 items today that I need for a camping trip in a few weeks, and even though I ordered the items after 6:00pm Central time, they shipped the items out before the end of the day. I received 2 emails in 4 hours giving me status of the order. I order lots of things on line, and no one is better than these good folks. My first order was a very heavy cargo carrier. It was shipped to me free because it was over $150, and I saved enough money over my local dealer to pay for a set of tail lights. Its easy to find what you need on the web site, and if your not careful, youll find a few things you dont need, but want, and will order them
anyway.
Ken
7/15/2010
Etrailer keeps you informed of your purchase status through every step of the process. Great shopping and shipping experience.
Paula
7/15/2010
Thanks for the fast service. Excellent service and fast shipping. Great to deal with.
Rick
7/15/2010
This was my first experience with etrailer and it was great. The product I ordered works well and the service was execellent.
Ronald
7/15/2010
Quick Shipping, Nice Quality! Good overall experience!!
Al
7/14/2010
Repeat customer. Smooth transaction with good notification of order processing status. Installation videos are very helpful. Ill be back again! Thank you etrailer!
Brian
7/14/2010
I have not received my order bike rack for a bumper fitting, but so far etrailer.com has been on the ball. I ordered it yesterday and today they say it has already been shipped. Hopefully it will do what we need.
Carol
7/14/2010
Thank you very much. I will give you "Five stars for that"
Chinh
7/14/2010
You folks are amazing!! I have ordered from other retailers on the web,but,your customer service is incredible...Order was shipped,email sent and I have been in the loop since ordering...Highly recommend E Trailer.
Craig
7/14/2010
I thought etrailer was great. I liked the fact that you only enter your vehicle description once and then search.
Curt
7/14/2010
Item was easy to find on the website. shipping was quick due to upgraded
shipping. great service!
Deb
7/14/2010
Thank you very much. It was a pleasure doing business with you.
Jim
7/14/2010
I WORK ON ALL TYPES OF TRAILERS FROM 20 TONS DOWN TO LITTLE UTILITY TRAILERS. MY ORDERS FROM ETRAILER.COM ARE ALWAYS SHIPPED WITHIN A DAY. INVENTORY SEEMS TO BE LARGE OVER THE YEARS. IF THEY HAPPEN TO BE OUT OF AN ITEM ON MY LIST USUALLY 10 TO 20 ITEMS EACH ORDER THEY E-MAIL ME RIGHT AWAY WITH
THE BACKORDERED ITEMS AND SHIP WHAT IS IN STOCK RIGHT AWAY NOT HOLDING UP THE REST OF THE ORDER, IF I REQUEST IT.THEY ARE ALWAYS CONSISTENT, SO I ALWAYS GO THERE FIRST.
Jon D
7/14/2010
Quick shippment, great service. Will do business again.
Joseph
7/14/2010
Thank you for your prompt and informative response to my order.
Ken
7/14/2010
Shipped yesterday and received today - what more can a guy ask for? Im delighted, good price, excellent communication so I knew status of the order and shipment very much appreciated, and fast delivery. A pleasure doing business with etrailer.com!
M
7/14/2010
Order placed on the weekend and sent via UPS. Michigan by Wdnesday. Able
to track through out the shipping on line. All in all great service and looks like a great product too!
Marvin
7/14/2010
Great customer service!
Michelle
7/14/2010
Very happy with the help of an employee when a question arose regarding an
item I was interested in purchasing. With her help, dimensions of a product were taken from an item in stock which allowed me to determine it would work on my application.
Peter
7/14/2010
EXCELLENT SERVICE AND QUICK RESPONSE. EASY WEBSITE TO USE IN FINDING THE RIGHT PRODUCTS. THANKS!
Rick
7/14/2010
Incredibly efficient. What customer service used to be. Seemless ordering, timely delivery and fit just right.
Robert
7/14/2010
Quick shipping. Customer service was very good.
Roy
7/14/2010
Great Customer Service.
Steven
7/14/2010
Good stuff, good prices and quick delivery.I will shop here again.
Tim
7/14/2010
I appreciate your follow-thru on my order.
Bill
7/13/2010
I purchased 3 Master Lock Hidden Shackle Padlocks today and when I put
them on the trailer they wouldnt work. For some reason I couldnt get them to lock. Ive had this type of lock before and never had any problems before. I took the trailer to etrailer and explained what was going on and they were soooo helpful. He explained that the top handle latch was overlapping the bottom one and that was the problem. He fixed the problem on all 3 latches and the padlocks all work perfectly now! Because etrailer was so helpful I will never get my trailer accessories from anywhere else! Thanks again.
Bob
7/13/2010
Excellent service and excellent product. I have already told most of the people I associate with about your company. Thanks again.
Brad
7/13/2010
Good price, prompt delivery, excellent customer service.
Chuck
7/13/2010
The order was shipped just as promised and it arrived in great shape with
all the order complete. It is so refreshing for everything to go just as promised, without having any snags. This makes the purchase experience enjoyable. Thanks
Chuck
7/13/2010
Excellent shopping experience, could not have ask for better service...
David
7/13/2010
The customer service rep was one of the most professional people I have ever worked with, she when out of the way when the part was not in the warehouse, to get a direct vendor delivery. This compliment is coming from a logistician who recognizes at true professional.
Douglas
7/13/2010
Great service. I placed my order late one night and received a call the next morning advising one item was on backorder. They helped me find a comparable item and got it shipped the same day. I will definitely come back for any of my towing needs.
Jeremy
7/13/2010
Excellent product-Drawtite hitch, no hassle install, and fast shipping! A+
transaction, thanks again!
Jim
7/13/2010
I needed to replace a broken fender on my trailer. I had it within a week. Website was very helpful in picking the right product. Thanks
Kurt
7/13/2010
We were so happy to find a reasonabley priced tailgate. Ours had been stollen and we found them other places to be quite pricey. We called customer service at etrailer and our agent was VERY helpful. When the tailgate arrived it was just what we wanted and fit perfectly. Thank you for your help and fast sevice.
Larry
7/13/2010
You level of customer service has been top notch. I will not hesitate ordering from your company again because of you. Thank you again and have a great day.
Marc
7/13/2010
I just got back after pulling my first load with the assistance of your Tekonsha Prodigy 2 and I couldt be happier! The directions and video for installation were spot on. It didnt take more than 30 minutes! My Dad was so impressed, I am going to order him one! Thanks etrailer.
Martin
7/13/2010
Great frendly service, the order I sent was not available at the time so I was contected the same day and we worked out a subtitute and it was shipped the same day. Great place to deal with.
Milburn
7/13/2010
Working with the etrailer folks was painless. The installation went without a hitch no pun intended. I also purchased the wired harness and that went faster than I thought possible.
Patrick
7/13/2010
I received my hitch cover yesterday and I am very happy with it. Thanks for update on the product and being honest with me.
Randy
7/13/2010
Peased with the service.
Raymond
7/13/2010
I received the Swagman hitch mounted bike rack today. Thanks for the great communication along the way and the fast delivery. The XTC2 is a great product. Easy to assemble and even easier to load a bike.
Rich
7/13/2010
Oh my goodness!!! That is the BEST news ever!!!! Thank you so much for being sooo helpfull! You have no idea how much I appreciate the communication.
THANK YOU AGAIN!! I will be telling everybody that great American customer service is alive and well at etrailer.com!!
Summer
7/13/2010
Hey great support!! I really appreciate your attention to my order. I received the cargo basket and bags today and the hitch is due on Friday the 16th. I will install it this weekend and be ready for our trip the next weekend. Thank you all again.
Tom
7/13/2010
A very good purchase experience indeed. Received the parts I ordered quicker than predicted. Parts were as advertised and what I thought was a very good price. I would recommend Etrailer to anyone.
Willard
7/13/2010
Although my order was not shipped immediately, they were very informative about when and how long it would take for it to ship. I was glad I continued to receive emails throughout the wait of my order.
Abby
7/12/2010
So far so good, shopping on line and easy to find parts. Thanks.
Allan
7/12/2010
Good prices, products, fair and fast shipping, why would I go anywhere else?
Gary
7/12/2010
Hooked it up to the boat...had break, lft and rt turn signals….GOOD TO GO in 30 min. I really appreciate your professionalism and Customer service on this order, I know its not a top dollar item, but it sure was to me :) I have a buddy that has a boat and he's at the Marina a lot, so I will be telling him about etrailer.com Thanks again and have a GREAT Week.
Greg
7/12/2010
I have always liked to use etrailer fast shipping and good products.For all the times i have used them i never had nothing but very good service. I will use tham again and would recommend them to others.
James
7/12/2010
I had a great experiance buying my hitch at etrailer. The shipped very
fast, everything was as expected and the online instruction were very clear and easy. The hitch fit my Honda Pilot like a glove.
Jeanfrancois
7/12/2010
My customer service person has been great. She is knowledgeable about the products and good about getting me feedback on availability and shipping information. If I need other trailer type products I will definitely use eTrailer again.
Joe
7/12/2010
What a great experience. Friendly, courteous and professional service. My order arrived promptly and ahead of schedule.
Joel
7/12/2010
Awsome, easy install.
John
7/12/2010
You have no idea how much money this is saving me. I called my Honda dealer to get hitches added to my car and my wife's. They wanted $710.89 total for both and no installation. What a rip off. This is the third hitch I bought from you all.
Michael
7/12/2010
Good fast service. Fits exactly as hoped. Would recommend.
Philip
7/12/2010
Etrailer has by far the best selection for parts that I could find online. I have a 2001 Coleman Westlake camper and have used Etrailer to supply wheel bearings, seals, brakes, wheels and tires. Service and Shipments have been a 10 out of 10. Keep up the service level quality and especially the videos. Great source of information and fills in the gaps left by unclear manufacture instructions.
Rick
7/12/2010
I ordered a Draw-Tite hitch and everything I needed to go with it. It came very quick and was packaged good and the quality was very good. It was a pleasant experience doing business with you.
Fred
7/11/2010
Fast shipment, good product, good price.
Louis
7/11/2010
Great products at a great price. Fast shipping.
Norman
7/11/2010
Just what I needed, and a lot cheaper than at the dealer! Fast ship too!
Scott
7/11/2010
Great service. Fast Shipping. Thank you!
Adam
7/10/2010
I received the part and it works perfect. I have already recommended your company to others. Thanks for the upgrade and timely responses.
Brit
7/10/2010
I found this site very easy to brouse through and found the parts I needed quickly. I will surely visit here again as I will need more parts for my newly acquired trailer. I am also impressed with the speed in which I got response of shipment on items purchased. I will not hesitate to tell friends to visit this web site.
Cornell
7/10/2010
I am so pleased with the service and recomend it to any one.
Hector
7/10/2010
Spectacular service- received order within 3 days of ordering, and the product lived up to my expectations too.
Luke
7/10/2010
OUTSTANDING! GREAT! The best in the bussiness. If you are having trouble and not sure just call and they are more than willing to help. Best I have ever ran across. Love doing bussiness with them. Great peoples to work with!
Melvin
7/10/2010
Very personal, informative and prompt email reply from etrailer.com staff makes dealing with your company a pleasure. My order was received in good condition and on time.
Mike
7/10/2010
A+++++ communication with me
Rick
7/10/2010
I have always been cautious of internet buying. I purchased a Brake Controler from your company and the entire experiance has exceded my expectations. I am a Canadian and your company has even gone so far as to ship it from a Canadian warehouse for me, saving me even more money! The interaction I had with your Customer Service department was A+.
Rick
7/10/2010
Very fast shipping.
Tom
7/10/2010
Prompt and courteous service on the phone and e-mail.
Victor
7/10/2010
I have never written something positive about a company before, much less on the internet. While I have gone out of my way to make my displeasure widely and publicly known with companies that have provided marginal customer service, I have never taken the time to sit down and tell some one how positive my experience has been - until today. We just had another baby and our family increased to 5 so we made the leap and bought a 2010 Honda Odyssey. My wife and I quickly found ourselves in need of a hitch and bike rack and stumbled upon your site and a few others. Out of all of them, your site was the most informative and easiest to use. When I found myself with questions I called into your 800 number and was quickly and efficiently helped and professionally guided with what products to that would best fit my needs. I was also told what was in stock and how long it would take to ship. I hung up to do a bit more research and read some reviews and I was dialed in. I placed my order on your website with in the next day or two and I quickly received e-mails my order was received and would ship out with 48 hours. When the order shipped I was contacted again that the order had shipped and was provided with tracking information. My order was received today 07-07-2010 and thanks to your online installation videos I was able to install a class 2, 2 inch trailer hitch and a 4 bike tilt down bike rack by my-self under 20 minutes. Ok my 10 year old son helped get some of the bolts started while I held it up right in my own drive way. The hardest part was re-hanging the stupid rubber exhaust hangers!! To the owner of this company - well done and congratulations. To every one who helped me and and processed my order I offer and genuine and heart felt thank you very very much. I hope you're able to use my review of your company on your site and in your company as a win and as a training tool. Please feel free to use me as a reference, TRUST me - I'm as tough to please as they come. Thanks for doing it the right way.
Wayne
7/10/2010
Wanted to drop a line to commend you and your staff for a wonderful transaction and very prompt delivery. I will recommend etrailer to my friends and will be happy to do business with you again.
Chris
7/9/2010
Great web site easy to navigate. I was kept well up to date on the status of my order, and I got an upgrade in shipping. Excellent service!!!
Colin
7/9/2010
I really like the demo videos. That helped me make a decision which bike rack to buy. Product was a good price and shipping was quick. Thanks etrailer.com
Gary
7/9/2010
I discovered etrailer.com while searching for info on a trailer wiring harness for an SUV. No only did you have the part in stock at a very reasonable price but also had a detailed and professionally done video of the complete installation process. It was easier than I imagined and now don't have to spend the money to have it installed. You saved me a bundle. Thanks! I'll be sure to check this site first for anything else I need.
Jackson
7/9/2010
Just wanted to say thanks. Nice, quick response time.
Jeffrey
7/9/2010
Great value, easy website to navigate, and GREAT customer service.
Matt
7/9/2010
This was my first experience with etrailer and I have to admit that the service was great, communications excellent, and delivery was way quicker than expected!
Patrick
7/9/2010
I have purchased a couple of trailer hitches and a bike rack from etrailer.com and am verry happy with customer service and the products received. I received items in a timely matter and no problems with product.
Roger
7/9/2010
This has to be one of the best online transaction ever... great communication… good prices… fast shipping. Thanks.
Rory
7/9/2010
I found the order process easy, when I delt with them via the phone for an issue that was my fault, I found them to be very helpful. Thank you
Stephen
7/9/2010
Arrived when promised, easy to install, good product.
William
7/9/2010
The experience was great. The young lady I talked to was extremely helpful and pleasent to deal with.
Alfred
7/8/2010
Purchased the Strait-Line Weight Distribution Hitch System. This is like buying a new trailer, I have pulled my car hauler with just a ball hitch always filling like the trailer was walking all over. With this system and the Dual Cam takes all the walk out of it. Makes traveling less stressful. Etrailer was helpful purchsing the right system for my application. Give them a call even after the sell are willing to help with questions. Call them they will help make your tow better.
Brent
7/8/2010
etrailer was great to do business with. I shopped online and everyone else wanted $14-50.00 more for the same hitch. I ordered and was received when promised. I highly recommend etrailer.
Chuck
7/8/2010
Always great customer service. Thanks.
Dan
7/8/2010
Wanted to thank all of you at eTrailer for the exceptional Customer Service
you provide. My time sensitive order arrived today, a day earlier than
expected. Now our trip will be a little safer when we hit the road
tomorrow.
Dave
7/8/2010
I got the fender today and it fit perfectly. Everything I expected occurred as promised. If I ever need trailer parts again, I'll come to you. Also, I'm going to recommend your company to friends. Thank you for your help.
Harry
7/8/2010
Very pleased with your prompt service. Thank you!
Larry
7/8/2010
Very good experience. The customer service by phone was good and the product shipped quick. I received my order in two days. Good site!
Richard
7/8/2010
Thanks for the emails, my pleasure doing repeat business with your company!
Tom
7/8/2010
Easy and pleasent shopping experieince. The web site had the exact items that I needed at a good price. The web site was easy to use and navigate. The checkout process was straight forward and easy to use and offered a discount on shipping cost. The organization actually expidited the shipping at no additional cost to me and I received the items in 2 days. I recommend this web site to everyone for your trailer accessory shopping needs. Thank you.
Wilbur
7/8/2010
I'm impressed by your service. I ordered the 20,000# 5th wheel hitch and custom mounting brackets at 7:50 pm Monday night. They arrived at my door Wed. Amazing. Thanks.
William
7/8/2010
Thank you SOOOO MUCH! I purchased the bike racks from another company when I was told by the sales rep the racks would fit on my Jeep liberty current rail system. I had a funny feeling he did not know what he was talking about so I found you guys on line and your tech let me know that I DID need the other Rail that the first salesman said I did not need. Thank you for your help.
Adam
7/7/2010
Incredible service - extremely fast shipping - do not hesitate to order from etrailer.com
Allan
7/7/2010
Thank-you for shipping order faster than you had to. Your a stand-up company I'll be sure to tell my friends!!!
Art
7/7/2010
Everytime I order you always have what I need at great prices and easy to look up and order thanks for being there.
Chuck
7/7/2010
Thanks............made my day!
Gordon
7/7/2010
Excellent service & product! Very pleased with the transaction and will buy from etrailer again.
Gregory
7/7/2010
I ordered my 2004 Toyota Highlander hitch this morning, so I have not received or installed it yet. Prior to my order I was concerned about interference with the spare tire and exhaust system. It looks very crowded in that area! However upon studying the online info and videos I realized that the hitch is indeed a custom hitch designed for my vehicle and should fit perfectly and have proper mounting hole alignment. I have already checked my vehicle for the wiring prep connector, grounding, and fuse box. I am a lifelong do-it-yourselfer and am looking forward to installing the hitch and using it.
John
7/7/2010
I have used this website several times. They are always quick with shipment and knowledgeable if you have a question. Prices are competitive and they do not overcharge for shipping like some sites. Thumbs UP!
Jon
7/7/2010
Great and easy experience!
Kurt
7/7/2010
I received it today. I am very impressed with your company and I will recommend anyone to shop though your company.
Marlin
7/7/2010
Thanks for the help today... always great to talk with someone switched-on and knowledgeable. Thanks again. Cheers.
Martin
7/7/2010
Thank you for the quick reply. It has been a pleasure doing buisness with an on-line retailer that takes the time to answer emails. Thanks again for your help.
Nuno
7/7/2010
Just receive the package yesterday. Thank you for your excellent service.
Pierre
7/7/2010
I think that this was one of the easiest shopping experiences I have ever had. Thanks!
PJ
7/7/2010
Arrived on time. Fits perfectly. Thanks for the good service.
Regis
7/7/2010
Thank you...I'm receiving great service with every aspect in this transaction.
Ronnie
7/7/2010
I had a great experience with Etrailer. Shipping was fast, the price excellent and the instruction to install the trailer hitch were clear and very helpful. In fact, after watching the brief video, I knew exactly what to do! I will shop with them again!
Scott
7/7/2010
Excellent selection. The service was outstanding!!! My order was shipped in less than two hours of when I placed it!! They also upgraded the shipping for free!!
Sean
7/7/2010
The part fit perfect and was exactly as described. And FAST shipping too. Thank you.
Tim
7/7/2010
I think that etrailer is great- they answered all my questions and were very helpful, my order is on the way and I can hardly wait to get it. Thank You.
Tom
7/7/2010
Thank you so much for your professionalism and your fast service. I will definitely be using you guys for future needs as they come up. I will also let all of my boating friends know how well you treat your customers.
Alex
7/6/2010
Thank you for your quick responce! I will be ordering more in the near future.
Bill
7/6/2010
Thank you very much for the shipping upgrade. You guys have been great and I will definitely do business with you (and recommend) again. Thanks.
Brent
7/6/2010
Item was back ordered from original manufacturer. Etrailer staff consistently kept me updated with order status. I appreciated the good communication. Exactly what I was looking for at a great price.
Carol
7/6/2010
I just wanted to say that I really appreciate the level of customer service that etrailer has provided thus far. You were recommended by a coworker, and I have been quite impressed. I just wanted to let you know that you're doing a great job and to keep up the good work!
Chris
7/6/2010
Etrailer is fast on processing your order and shipping. Their prices are competitive and they keep a good inventory. If you are not satisfied then you can call their customer service and they do not give you any static about returns.
Cleve
7/6/2010
Item shipped within hours of placing the order...shipping faster than expected…and at a great price. WELL DONE!
Gary
7/6/2010
Awesome setup! Thanks again...Installation was easy and smooth.
Greg
7/6/2010
Wow!- thank all of you for such incredible service. You company is the paradigm of efficiency!
Irving
7/6/2010
10 out of 10. Awesome in every aspect.
Jeremy
7/6/2010
Great service!
Jim
7/6/2010
The ordering process was easy, I got an update that was very quick, and it was the best price by a good bit. So far, not too bad. Well see how my order comes in.
John
7/6/2010
The web site was accurate, easy to use, and the products I ordered were easily installed. That was my first attempt at installing a trailer hitch on my car and it went well. Thanks to the video on how to install the wiring harness that was a breeze also.
Keith
7/6/2010
Very happy with order process, on-line support, shipping time and products received.
Ken
7/6/2010
The man who processed my order online was very quick to process the order and found a way to upgrade my shipping at no cost to me. I am going to receive the item I ordered earlier than I expected and that is totally due to the GREAT customer service provided by the fine folks at etrailer.com.
Mike
7/6/2010
Thanks for the quick shipment I will remember next time I need something. Hope you had a GREAT 4th.
Phil
7/6/2010
The sales person was very kind, patient and helpful with us as we orderd parts for our trailer. We were very pleased with the price we negotiated also. And we received immediate documentation of order and shipping. It was a pleasure doing business with you.
Tim
7/6/2010
I ordered a small trailer from etrailer.com. The order process was easy. They shipped the product quickly. The communication between myself and etrailer.com was great. I highly recommend them.
Todd
7/6/2010
Thanks for your update and keeping this on top of your list.
Al
7/5/2010
Got the part we ordered from you folks in plenty of time to get hooked up an on our way!! [A competitor] told us that there was no such thing, but they'd be happy to get us fixed up and most likely to the tune of several hundred dollars. Thanks for having exactly what we needed and providing quick and excellent service. We REALLY appreciate it.
Bill
7/5/2010
Thank you for the speedy response.
Chris
7/5/2010
Wow your service is amazing!
Erick
7/5/2010
I bought the fold away trailer tongue. It arived in a few days and was easy to install and it works great. Etrailer is a great place to shop because there are no added on charges. On other sights you pay shipping and handling plus extra because it weighs more. I will buy all my trailer needs here.
Joe
7/5/2010
Thanks so much. You guys are great.
Kevin
7/5/2010
Everyone was very nice & very helpful. After I explained what I was doing they knew exactly what I needed & got it for me & on the way to my office.
Les
7/5/2010
Thank You. Received the Seadoo cover June 26 and it fits perfectly. This was the first time I purchased an item online. Your service is great:
- easily understood information on the website for ordering
- confirmation when the order is placed
- ability to track order status online
- timely responses to emails
- shipped in a timely manner
I'm a confirmed customer of etrailer now. Thanks again for the great service.
Matt
7/5/2010
THANK YOU! Your company is now at the top of my favorites list!
Robert
7/5/2010
The service and turn around time were awesome. I had checked locally for the same item and everyone would have to order the hitch I needed plus it would be at a substantial price difference. I called on a Monday morning and received the hitch on Wednesday with free shipping. The service is outstanding!!! I have already told numerous friends. Keep up the good work.
Jon
7/4/2010
Super! Great service... thanks.
Lee
7/4/2010
Great service and price. I will continue to shop here and recommend to others.
Maury
7/4/2010
Thanks, you guys are great!
Pete
7/3/2010
Fast service with excellent communication!! Excellent!!
William
7/3/2010
Thank you for your courtesies and professionalism you extended to me. I know this was such a small order. I hope I can send you additional business in the future. I will let everyone I know the great experience I received from you and your company. Thank you again & have a Great 4th of July.
Bill
7/2/2010
Ordered online late night June 28th. Received order conformation email within minutes. The following day I received from etrailer customer service, UPS ground shipping tracking number. UPS delivered my package this evening 7/2. Very well packaged with no damage to contents. Followed directions in package then installed wiring harness in less than 10 minutes. I got what I ordered, a quality plug in play part that fits my Honda Element. No splicing wires or tools required! I will buy from etrailer again.
Bob
7/2/2010
Great service, ordered hitch received it in just a few days and it was easy to bolt on about 15 minutes, looks good.
Ed
7/2/2010
Just received my Yakima MegaWarrior roof rack. Awesome. Fits perfect, fast shipping. Thanks etrailer.
Jeff
7/2/2010
The trailer hitch I ordered on Monday evening arrived the following Thursday. The installation video was very accurate and helpful. I mounted the hitch alone. No assistance required.
John
7/2/2010
Well I must say the service was great to say the least. I received my order today Fri. 2nd about 1:00pm- very fast. Thanks.
Paul
7/2/2010
I ordered a ROLA roof rack for my 06 Jetta, recently. I was pleased that I received order updates during the shipping process, and was pleasantly surprised to receive my item within 4 days of placing my order. Will be checking back at etrailer to look for other items for my car!
Peg
7/2/2010
Just ordered my second hitch from etrailer within hours my hitch was shipped. Both time dealing with etrailer I have been very impressed with price and shipping, way to go etrailer .
Steve
7/2/2010
The whole experience was good. Good selection and fast shipping. Couldn't ask for anything more…by the way, the UK hitch cover looks great on my truck!
Brady
7/1/2010
Very good service and very fast shipment. Thanks.
Claude
7/1/2010
I was planning a trip to Yellowstone in a week. I placed my order and received it in just two days. Great service!
Claudia
7/1/2010
Once again etrailer has impressed me with their professional, courteous services, expedited shipping, and quality products. Thanks again! My family trip to Yellowstone National Park will go as planned. It may go overlooked by some, but ya’ll do great work. I will be back. Let's see…what will I buy next?
Dan
7/1/2010
Thank you for the great customer service and the quick shipment of our order. All was appreciated. Will do business again in future if needed. Thanks again!
Mark
7/1/2010
Wonderful service, very helpful customer service and fast delivery, thank you, will use etrailer again.
Robin
7/1/2010
Good communication.
Ron
7/1/2010
The sales representatives are great to work with. They respond quickly to any questions
Ryan
7/1/2010
etrailer customer support is the best I have ever seen. You can actually reply to their emails and they get back to you immediately! In my case, I accidentally ordered twice, and they called to make sure I didn't want two of the product.
Scott
7/1/2010
Not the first time to purchase from ETrailer, and the service was....as always....GREAT. Thanks for your help…everything arrived complete and on time.
Tim
7/1/2010
You guys have a great website with excellent detailed information. The images of the item I purchased were great so I was able to find exactley what I needed.
Erich
6/30/2010
Your website is very easy to use and I found everything I needed. Your prices are very competitive and checkout was a snap. Other sites may offer same product for a few dollars less, but etrailer provided the most comprehensive support, especially the YouTube videos. Since etrailer was the most informative, you earned my business and trust.
Gregory
6/30/2010
I'm the only guy for miles around with a trailer hitch on my Montero, and if and when people ask me where I got that, I will in no uncertain terms tell them the only place to go for hitch and trailer needs, is etrailer.com. Fast shipping, great prices, and excelent service. A good American company, doing good American business. I'm glad I found you, and I'm glad you're there. Thanks again for everything.
Howard
6/30/2010
Great company to deal with I placed my order over the phone and the customer service was excellent!!! From the moment I hung up the phone I was notified by e-mail regarding my order. The entire process was so fast and easy I can guarantee that I will be recommending your company to others. Thanks for the great service.
Janice
6/30/2010
My products came very quickly. I needed some extra assistance with my order and the staff was very friendly and communicated with me very effectively. A+
Jeffrey
6/30/2010
Thanks, I've probably recommended you to 20 different people, trying to reward you for good service.
Jim
6/30/2010
The sales person was wonderful and very knowledgeable, it was a pleasure doing buisness with you and will highly recommend you to all my trailer friends!
Joe
6/30/2010
Very extensive selection of parts that others do not have. I will be a repeat customer. Good customer service. Thank you
Robert
6/30/2010
I first found out about this site from a friend. Since 2005 this is the 5th trailer hitch package Ive purchased from etrailer.com and they couldnt have been easier to order OR install. The packaging is always sturdy and instructions are simple to follow. Thank You!
Rufus
6/30/2010
Very timely service. Only took one week to get. Very happy with product.
Sarah
6/30/2010
Have the best prices around, huge inventory, fast shipping !!!
Alvin K.
6/29/2010
I can't believe the part was at my front door Monday afternoon.
Caleb
6/29/2010
I can't believe the great price I received from your company on both the item and the shipping cost. Your service and communication was as good as you can get. Just wanted to let you guys know that in these tough economic times your on the top of my list. Thank You.
Chris
6/29/2010
I ordered a Curt Class II Drawbar, 5 rise, that was shipped directly from the manufacturer. I received exceptional service and the part arrived a day before it was scheduled. Thanks for the wonderful service.
Cynthia
6/29/2010
Prices are great and your customer service was awesome when I had a problem with a discontinued item.I would recommend etrailer.
Dawn
6/29/2010
This is my third order from etrailer and have can honestly say, etrailer
has the BEST prices, quality products, and name brands. I resently ordered a trailer hitch for my wifes car, so she could use the bike rack, and it went on without a catch. They included some extra hints on the instructions that were of great help.
Donald
6/29/2010
I believe that etrailer goes out of their way to accomodate their customers. When the item I ordered was not in stock, and I needed it quickly, etrailer sent me an upgraded model of the item at no increase in price. I had purchased from etrailer before and received rapid and courteous service. I will order from etrailer again when I need items.
Earl
6/29/2010
The sales rep was friendly and courteous. I also like the fast turn around on my order. I ordered it this AM and its shipped out the same day. How can you beat that? My last order was here a day or so after I ordered it. Who wouldnt like this type of service? Thanks E-Trailer!
George O
6/29/2010
Just wanted to say thanks for keeping me posted. This is my first order to
etrailer and so far I am impressed with your customer service.
Leslie
6/29/2010
Thank you for the EXCELLENT service, and personally walking my order through today. You can guarantee I will be buying more from you/your company in the future!
Mac
6/29/2010
The order was shipped quickly and it arrived much faster that I expected. Moreover, the order was accurate and included directions for installation.
Overall, it was a good experience and provided me with the product I was
seeking for my new car.
Ralph
6/29/2010
The prices are extremely competitve and shipping was real fast. Which was what I needed as I use the trailer constantly.
Rick
6/29/2010
I was very satisfied with the time frame of delivery and the quality is very good. Thank You for your help and a great product.
Roger
6/29/2010
Ordering was easy! Etrailer.com had wonderful customer service and has
exceeded my expectations on kindness, willingness to answer my questions and
concerns. The thing that I liked the best was that Im updated on the progress of my order and don't have to wonder what's going on, or where is my order. I will recommend this company to family and friends. Thanks for providing great service!
Scott
6/29/2010
Great pricing and good communication.
Bill
6/28/2010
I just wanted to say how extremely pleased I am with your service. Your videos are really helpful and your prices are great. I also couldn't believe how quickly my hitch, bike rack, and wiring harness arrived about 3 days. I will definitely recommend your store to friends if they need any towing-related items, and if I have any more major trailer, rack, or hitch needs I will almost certainly be buying from you again.
Edan
6/28/2010
That was fast.
Jim
6/28/2010
I couldnt have had a better experience finding and buying what I was looking for. The selection is great, documentation is excellent, and shipping was fast and reasonable. Thanks for the great service.
Justin
6/28/2010
Thank you so much for keeping me informed and making the product exception. I am truly happy that I found you folks, most places would have been quite content to let me wait, or cancel the order all together. I'll be sure to let you know when it arrives and how it works out. etrailer.com has my business and my recommendation!
Mike
6/28/2010
You guys are GREAT! This is the second order I have placed with e-trialer.com and both orders were shipped the very next business day and I paid NO shipping costs on either order. This is outstanding customer service. Not only is it fast, its free! Thank You e-trailer.com. You can bet I will be ordering from you in the future.
Thomas
6/28/2010
Awesome service and quality parts. Quick shipping.
Todd
6/28/2010
I thought the service was fantastic and I received my order in 2 days. I will certainly continue to use etrailer for my needs. Super service and great customer service.
Linda
6/27/2010
Excellent service, shipping, price, everything. The review and installation videos for EVERY product really sold it for me. Every website should take notes from etrailer.
Scott
6/27/2010
WOWWWw talk about fast service I ordered on Wednesday morning..It was
here Thursday afternoon. No body else had what I wanted but ETRAILER did &
they shipped it fast, Superman could`nt have gotten it here any faster. Thank you Etrailer you got my business from now on.
Alvin
6/26/2010
It was great, we had our hitch within two days and took less then one hour
to put on with wiring. Thanks you, you save me money. Thanks
Kristine
6/26/2010
I wanted to thank you again for helping me with the order. I just finished installing it and everything went perfect. It was a pleasure doing buisness with E trailer and especially someone as nice as my sales person. E trailer is lucky to have you. There.
Lonnie
6/26/2010
It is really made for my 2010 Scion XB perfectly, and it is true the instalation was so easy. Free shipping and I received it rightaway, More power to all of you etrailer.
Romulo
6/26/2010
I just finished installimg my hitch and wiring- I am an old dino. The hitch went on just as advertized, it took about an hour and so very simple. I was amazed at the trouble free intallation. Thank you and everyone else at etrailer for all of your follow up emails to make sure all was well. I know I will get many miles of towing with this hitch. Have a good summer!
Bill
6/25/2010
Guys your great. You shipped it right away. Your hitch reciver went on my 2008
Ford 150 with no problem,within 30 minutes. Your video was a big help I am very pleased. Thank You
Gerald
6/25/2010
I recieved my trailer hitch cover today. Its exactly what I wanted, and what my new truck needed. I would recommend your web site to everyone. You kept me informed every step of the way, during the whole ordering process. And it came unexpected fast!! Thanks you! Im sending pictures to your other spotlight address.
John
6/25/2010
Thank you! This is a wonderful example of GREAT customer service. It's a lost art. I will make it a point to recommend etrailer.com to my friends and family.
Mark
6/25/2010
Great website, super customer service.
Michael
6/25/2010
The entire buying and installation process was so smooth and efficient. I received the hitch two days after I placed the order. With no power tools, it took an hour and half from start to finish to both install the hitch and wiring harness. Your tip to pre-thread the speed nuts on the passenger side of the frame made the installation easier.Great instructions and the video clip was good.
Robert
6/25/2010
Ordered Curt Class III hitch receiver and etrailer.com Ball Mount Kit for 2 Hitches. Excellent transaction, great prices, and SUPER FAST Shipping. Item received three days after order placed.
Albert Z.
6/24/2010
Easy to order, clear web site, fast delivery. Theyre now one of my favorites.
Bob
6/24/2010
Excellent experience buying from etrailer super fast shipping, great price, and they dont just sell you the item they give you excellent information on how to install it, will by from the again.
Carlos
6/24/2010
Transaction very efficient. Order was placed and no warehouse stock, shipped next day from factory and very informative about tracking info and status. A1 ++
David
6/24/2010
Amazing! Communication was perfect and products arrived quickly. Would
recommend to everyone.
Emma
6/24/2010
2010 Hundai Sante Fe, very easy instalation definitly need a 2nd person to help manuver into place. 15 minutes, done. The factory installed wire harness is located behind drivers side rear wheel on 1/4 panel just plug in 10 seconds, great setup. Very happy with product ordered Sun night had it on Thurs. Thanks.
George
6/24/2010
You acknowledged my order when you received it. You sent me status updates whenever the status changed. The right part arrived on schedule. I just wish other companies I order from where as good as etrailer.
Gerald
6/24/2010
Shop around for best prices then come to ETrailer. They match prices AND
discount the difference AND offer free shipping over certain amounts AND have how-to videos. Shipping is FAST. If ETrailer doesnt have it, you probably dont need it. I have made multiple purchases in the past and will remain a customer for life.
John
6/24/2010
This was my first time visiting etrailer.com and Ive been very impressed. Your prices are the lowest that Ive found on the net and the shipping is lightning-fast. Thank you for a great transaction!
Matthew
6/24/2010
I had a great shopping experience w/ etrailer! My bike rack came to me in perfect condition and it came pretty quickly, too! I liked the videos on etrailer also...I set out looking for a Yakima bike rack but ended up buying a Thule. I never would have done that without being able to see it first.
Michael
6/24/2010
Got my hitch quicker then the money was taken from my account, less then
24 hours. And installed it in less then 20 minutes. Simple and easy. You
guys rock!! Im telling everybody!!!
Mike
6/24/2010
I want you know how easy it was to install a hitch on my 2009 Honda Accord, especially the wire for threading the plate and bolt into the frame channel. Whoever come up with that idea deserves a lot of credit. Actually I was dreading that task but it went so fast and easy I can't say enough about the whole installation process.
Patrick
6/24/2010
Nice web site. I was expecting faster shipping. I ordered parts on Monday evening and package was mailed on Thursday.
Ron
6/24/2010
Thanks, you guys are great.etrailer has shipped everything that I have ordered in a timely manner. The communication of the order status is what sets them apart from others
Ronnie
6/24/2010
A great on-line shopping experience. Easy site to navigate, easy site to find what you want. Enough information to make choices. I ordered item in the morning and it was shipped that day. I used special priced shipping and still received item the next day. Wish I had found the site earlier. Will definitely use it in the future.
Stanton
6/24/2010
Got it already- GREAT service and the right parts at the right price. I will be back.
David
6/23/2010
After searching the web for a receiver hitch for my Camry I placed an order with etrailer. This was a very easy decision as they had the best cost, free shipping and the most useful product information including multiple product photos and installation videos. Their website is far superior to other suppliers. I have since ordered a bike carrier based on these same reasons.
Keith
6/23/2010
Excellent service. ordered on Sat. Shipped on Mon. & received on Wed. User
Friendly website and fast shipping. Definitely would recommend.
Lee
6/23/2010
These guys are great!!!!! Very friendly prompt service. They matched a competitors price fast and easy.
Michael
6/23/2010
Thank you for your quick service!
Rick
6/23/2010
Thank you for the free expedite! Look forward to the products!
Andrei
6/22/2010
Was very impressed by the sales persons knowledge and abilities to find the information about the products that you sell along with helping me with every detail of this not very large sale. This tells me that she really cared about the company and the customers it serves. Thank you very much for the experience today. I will see you again for my next trailering need.
Anthony
6/22/2010
I spoke with two different customer service reps regarding questions about tow bars and base plates. They were very helpful friendly and super nice. Great customer service.
Bob
6/22/2010
I really like the personal touch that Etrailer gives. I'm a Senior Planner Buyer for
a Manufacturing company in Austin, TX and I can count on one hand how many of 350 suppliers have good customer relation skills like Etrailer has. I'll be back.
Bruce
6/22/2010
You guys are incredible!
Bruce
6/22/2010
After checking with local retailers and learning of the high prices for hitches, I conducted a search online and soon discovered that etrailer.com had the lowest price. I was also impressed with their organized website, ease of search, the instructional video and their free shipping offer. Thereafter, I was even more impressed with the service following the purchase. Representatives from etrailer.com provided details regarding the order and its approximate shipping time. Dealing with etrailer.com gave me a sense of comfort and the representatives were professionals and treated me with a a high level of respect. I will highly recommend etrailer.com to friends and relatives seeking trailer hitches or related accessories. I strongly urge all potential buyers to give your business to etrailer.com. It is good to know that there are businesses out there that still provide true customer service with excellent products.
Carlos
6/22/2010
The shipment arrived on time and was accurately tracked. The wiring harness was very easy to install. Etrailer provided a clear online instruction video on the installation. Etrailer provided followup e-mails throughout the order process. I will order from Etrailer in the future.
Carlos
6/22/2010
Thank you so much for your help in shopping and choosing appropriate products and making sure I have everything I need. You made this very easy. Thanks also for letting me know everything shipped already--whew! One less thing to worry about!
Christine
6/22/2010
Very happy with service. Thanks
Jeff
6/22/2010
Great prices! Great product! Amazing sales response!!
Stan
6/22/2010
Awesome service, great communication, easy to navigate website, quality
products and fair pricing ... what more could one ask for? Ill recommend
to my family and friends. Thanks!
Thomas
6/22/2010
Excellent service by the Customer Service Rep, she kept me informed about my order each step.
Anthony
6/21/2010
The hitch arrived 2 days after you split the order. It went on easily. Looks good and works well.
Bob
6/21/2010
Thank you for your very fast and friendly service. Best Wishes!
Greg
6/21/2010
Once again thank you for your prompt service & response. Being first time buyer from your operation - it is a pleasant feeling to have someone of service mode to deal with. Received bearing today around 11 am. Will install tomorrow. Thank you.
Harold
6/21/2010
I was very pleased with the experience, from order to delivery. The items
were shipped promptly and I was kept informed every step of the way. Best
of all, prices were very competitive and the shipping charges were very
reasonable. All in all, this was one of my better Internet shopping
experiences!
John
6/21/2010
etrailer is great! I was a little hesitant to order a hitch for my new Lexus RH450 SUV thinking the hitch would arrive beat up. It was delivered by ups in perfect condition. Working alone it took me a couple of hours to install it. Simple with the excellent photo instructions. The additional wireing harness was a no brainer as the plug for this was under the bumper. This was a wonderful experience.
The best part is I asked my local lexus dealer for an installed price of a
hitch from them and was quoted $729.00 labor and materials,including the
wireing. Etrailer.com saved mea lot of money. Thanks etrailer for a fun project worth sharing.
Paul
6/21/2010
I am completely satisfied with my purchase from e trailer, the product I ordered is high quality and the shippng of the item was upgraded at no additional cost, I highly recommend e trailer...
Phil
6/21/2010
Outstanding service. Received my order two days earlier than expected.
Item was in perfect shape/properly packed.
Ray
6/21/2010
Very impressed and very pleasurable experience - thank you for all the prompt responses and looking forward to using you and recommending you to others. Best Regards.
Tracy
6/21/2010
third time buying. people always pleasent and helpful. shiping on time.
e-mails on purchase,shiping.will always look here for products
Lawrence
6/20/2010
Very good communications trailer wiring showed up and was as expected.
Very good service and value. Thanks
Ed
6/19/2010
Thank you for your prompt service,everything worked out fine and my order
got here to So. California a day early Thank you
Jeff
6/19/2010
Excellent price. The bike rack was here a lot sooner than I anticipated.
John
6/19/2010
I found eTrailer in the course of a typical web search, and found your sites ease of interactivity and clear and straightforward organization making your site interesting to explore. Honestly these last two items were configurations of hitch receivers that were new to me. They both were reasonably priced and look as if they will be quite useful. Thank you for expediting my order. I will certainly visit eTrailer FIRST for my future trailer product needs.
Richard
6/19/2010
Great webpage and customer support! Easy to search what I was looking for
and being able to track a shipment is very convenient. I have made multiple purchases because of the ease of ordering and pricing.
Ruben
6/19/2010
Got my order Friday. I'm impressed with your follow up, and prompt shipping. Keep up the good work.
Tedd
6/19/2010
Great website to help order the right parts, instructions on how to do the
installation & fast service. I highly recommend etrailer.com
Timothy
6/19/2010
Great service, impressed by the constant communication of the sales staff.
David
6/18/2010
Great, fast service. Cant wait for the tester to arrive. Thanks
Don
6/18/2010
I ordered my hitch on 6/15/10 it arrived on my doorstep on 6/18/10 exactly
what I ordered AND saved $100 by ordering through this company everyone
else I checked with had a much higher price for the same hitch!!
Dustin
6/18/2010
Just want to thank everyone at etrailer for getting my order to me before I leave on vacation. GREAT JOB!!!! I will install it tomorrow and have one less thing to worry about before leaving.
Greg
6/18/2010
Fast place. I received my order in less than 48 hrs. Thanks
James
6/18/2010
Amazing selection, great prices, fast shipping, a proper web site and excellent
service. What more could you want? etrailer.com is the NewEgg of trailer
hardware.
Josh
6/18/2010
Great looking tow hitch. Quick shipping. Easy install. Thanks
Larry
6/18/2010
I would to thank you for the service I received when I ordered my hitch for the 2006 HHR, I then ordered other parts and also received excellent service. Thanks again, I will certainaly tell everyone about your company.
Mark
6/18/2010
The Customer Service Rep was very helpful to me as I was ordering my parts. Pleasure to do business with him.
Nick
6/18/2010
Ordered my Equalizer hitch weight distribution and got it in 2 days. Installed easily. Customer service was great. Talked to a real person and they even check specs on the hitch. Thanks etrailer !
Robert
6/18/2010
It was fast shipping and the right parts. awesome job
Buford
6/17/2010
I was very very please with how youll perform service. Youll made sure everything I need was right there, unlike other sites.
Burton
6/17/2010
Awesome transaction. Quick delivery. Thanks
Cathy
6/17/2010
I placed my order on Monday afternoon and by Wednesday night the hitch was
at my house and installed on my vehicle. Communtication via e-mail was great and the hitch was just as advertised. I would recomend etrailer to everybody.One word of advice, if your vehicle has weld nuts, clean them very well, then clean them again, especially if your vehicle has been driven a while, bolt on will go much smoother that way.
Charles
6/17/2010
I ordered the hitch on a Tuesday and expected to get it the following week. Instead, they shipped the hitch 3-5 day priority and I got it on Friday. They did a great job of communicating information regarding my order. The installation was a breeze and the fit/finish was just what I wanted. I would definitely do business with them again.
Chris
6/17/2010
Ordering experience was so very easy! I recieved the Hitch within 3 days
of ordering it.and I ordered it on a Sunday night Great Experience!
Claudeen
6/17/2010
This is my second order from you guys! Great service and FAST shipping! Thanks!
Daniel
6/17/2010
5 STAR COMPANY dont waste your time with others! Returned my email question on a holiday and their hitch advice was right on. Promptly shipped items fast and securely. Install instructions were just as described, no surprises!
Dealer price for hitch was $863, I spent $191 and 2 hours time earning me
$672 in SAVINGS!!!! The hitch is non-obtrusive and very securely mounted.
Great company, keep it up!!
Darren
6/17/2010
Very good service. Shipment arrived today, 4 days after I ordered it.
Diane
6/17/2010
Etrailer is awesome. The installation videos on the website sold me.
Thanks Etrailer!
Drew
6/17/2010
UPS out-did themselves and delivered the order today! Wow, a day early! Thanks so much, again, for your patience, expertise and professionalism!!! Now because of your great attitude, etrailer.com has a new (and already loyal) customer and I have already recommended etrailer.com to two friends. Did I mention you saved me around 30% too?!! Keep up the goodwork in a demanding position!
Ed
6/17/2010
The Customer Service Rep was super nice and very helpful with my purchase. She also suggested other options for my application.
Eric
6/17/2010
Site easy to use and quick. Have more products than other sites I have found.
George
6/17/2010
The Customer Service Rep was very helpful, professional and knowledgeable. I will definitely recommend etrailer.com to friends.
Joe
6/17/2010
Incredible! I called the order in around 10:30 am and had the merchandise the next morning! Kudos! I will look at etrailer FIRST for anything I need! Thanks!
John
6/17/2010
I ordered a trailer hitch, drawbar, and ball late Saturday night. The doorbell rang noon Wednesday and there it was. From US to Canada in 3 business days! I was very impresseed with the email correspondance, not only automatic ones but personal emails too - always keeping me informed. I have been recommending etrailer.com to my friends already. Thank you -sailing season commences in 7 days!
Michael
6/17/2010
What an awesome website and service you guys provide. From a customer's perspective, the total experience of shopping (website, service, etc) is really fantastic. Congrats to everyone involved. Hopefully as your business grows larger, your service and quality will not reduce from its current high standards.
Nikhil
6/17/2010
Service was excellent,hitch and wiring harness arrived quickley and was
very easy to install. Every thing fit perfictaly, and looks great. Great
company to do buisness with!!!!
William
6/17/2010
Very impressive service and great prices. My CSR was wonderful to work with as I tested her patience and she came through with style and grace.
William
6/17/2010
Excellent web site.The installation video is the reason we ordered from
you.We were going to pay $386.00 for the hitch and install near our home, but you all just saved us $200.00 by doing it ourselves.Thank you
Amy
6/16/2010
Very Very Fast Shipping Great Customer Service and Great Price. THANK YOU!
Bill
6/16/2010
They had the item I was looking for. The price was better than Id seen anywhere. They shipped it the day following my order. The communication was outstanding! I got the automated email confirmation, followed by 2 custom emails detailing their shipping status.
Charles
6/16/2010
First time Ive ordered from this company and it wont be the last. Very
professional, fast service. I recommend this company to anyone in need of
trailer supplies or accessories.
Dennis
6/16/2010
Excellent service, very fast shipping. The hitch for my 2006 Dakota
installed easily ,in minutes. I am very pleased with the hitch, totally
sold on etailer. THANX
Jack
6/16/2010
Very nice lady took my order, I was worried about not getting my item in
time for vacation and she told me she would make sure it shipped that day,
which it did. Ordered on Monday and received it on Wednesday, great service. I will deal with etrailer again. Items are very nice and as described.
Kathryn
6/16/2010
Trailer hitch fit perfectly. Took more time to clean away the vans under
coating then it did to install the hitch. Looks and works great!
Kyle
6/16/2010
I wanted to thank you for going out of your way to ensure our wheels and
tires were shipped in time for our planned trip.
Lenny
6/16/2010
PERFECT, ALL THE INFORMATION IS EASY TO FIND THE ITEMS. IM A FORWARDING AGENCY EXPORT AND IMPORT BUSINES WE SEND A LOT OF NEW YATS AND BOATS.I SPECT TO BAY MORE EQUIPMENT. THANK
YOU BEST REGARDS
Luis
6/16/2010
I have never had such personal care and detail put into an online purchase. Your company has set a new standard of quality business relationships. Looking forward to sharing my experience with others and passing on my highest recommendation for etrailer.
Michael
6/16/2010
I ordered my Swagman bike carrier on a Sunday and got it on Wednesday. It took about twenty minutes to put together!! The design is great and was easy to put together. I have not tried it yet, as I just got it. I loved the the website as it was easy to use and very informative, especially the videos.
Pam
6/16/2010
The etrailer website was easy to navigate, gave me plenty of choices and recommended related items. Checkout and paying was a breeze, and shipping was super fast. I received related emails concerning the transaction. I would not hesitate to recommend etrailer to everyone I know. Thanks for the great service and great prices.
Richard
6/16/2010
Awesome service, speedy delivery, and installed hitch in less than 30 mnts. Thanks for the great service, would recommend to anyone!
Trevor
6/16/2010
I am pleased with etrailer .com. Have had several dealing with them.
Wayne
6/16/2010
Great experience. Items were delivered within 3 days of placing my order, in perfect condition and well packaged. I would order from etrailer.com again.
Adam
6/15/2010
It was so easy I thought I was doing something wrong.
Carol
6/15/2010
I PURCHASED A CUSTOM FIT TRAILER WIRING HARNESS FOR MY VEHICLE. THIS IS A VERY COOL PRODUCT. ID RECOMEND IT TO EVERYONE THAT WANTS TO INSTALL TRAILER WIRING. THANKS...NOW I HAVE ALL THIS TIME ON MY HANDS
Charles
6/15/2010
I have ordered from etrailer.com three times and have never been disappointed. The prices are great and the delivery time is very fast. When I am shopping for truck or trailer parts this is the first place that I look!
David
6/15/2010
The Weathertech Side Window Air Deflectors installed in 20 minuets. Sooo
easy.
David
6/15/2010
Tow Ready Custom Fit Vehicle Wiring for the 2009 Kia Sorento. Good product, easy installation great price and customer service is excellent. This is my best online buying experience. Thanks to etrailer and the rep I spoke with. I will definitely buy from etrailer.com again.
David
6/15/2010
Thanks for the update...you're company has great customer service
Jeff
6/15/2010
The over-all process went very smooth. The guys in the warehouse and those responsible for shipping kept me up to date with e-mails and the hitch arrived on time.
Jeff
6/15/2010
Great service! Very fast response, clear and timely communication. Thanks!
Joel
6/15/2010
I purchased a hitch bike rack. First of all the selection was tremendous and
almost every item had a video showing a review and/or assembly or installaion instructions which was very helpful in making my decision. I would and already have recommended this site.
John
6/15/2010
I must say, I am impressed so far with the speed, let's see where this takes us… Again, thank you very much; this has been an exemplary display of excellent customer service and is very much appreciated!
Julio
6/15/2010
If they give me such great service setting up a direct ship for a measley coupler repair kit, just imagine the service they will provide you if you actually purchase something.
Kevin
6/15/2010
Thank you for the extra quick service. I'll be back.
Loren
6/15/2010
Thank you--great company and employees!!
Nathan
6/15/2010
I just wanted to say I was in a rush to get a hitch for my car before I go
out of town. Long story short, was great. As you may have seen in my past, I have ordered about three hitches. In which case the customer service that that your Customer Service Rep provided will make me order many more in the years to come. Once again great service! Thanks again for the great deal and service.
Raini
6/15/2010
Great product, great service!
Rick
6/15/2010
Ok- This is just great service no matter how you slice it!
Rick
6/15/2010
You have great service and super prices, also super fast shipping. Keep up the Good work.
Roger
6/15/2010
Transaction was very smooth, no improvements needed.
Steven
6/15/2010
Knowledgeable customer service & great updates about shipping! Thanks!
Tamra
6/15/2010
Gee-Wiz, THAT was quick! Thank You, for the fast service!
Bob
6/14/2010
Thanks so much for your speed and stuff it seems like u are really on the ball I needed right away and you shipped right away. I will recomend u to others I am pleased with your company. Have a great day and thanks again…
Charlie
6/14/2010
Excellent service....enough said.
Don
6/14/2010
I purchased the class III hidden hitch for my 2001 Odyssey. Slick install. All holes lined up perfectly. No problem with corrosion in existing frame holes, but the van is usually garaged. No need to move tailpipe. Took about 10 minutes. Super happy with the product, but need to purchase a torque wrench to tighten nuts properly.
James
6/14/2010
Was amazed at how easy the web site was to navigate. My order showed up
with in 48 hours of being placed. I personally found the project easier to do with the bumber completely removed, so it took longer to do that I thought but was not hard to install at all. I would use etrailer again.
Jeffrey
6/14/2010
Thanks for the super customer support. Your help updating and re-processing my order is greatly appreciated. I wish there were more e-commerce sites as good as etrailer. I'll be a customer for life!
John
6/14/2010
Good service, fast on getting item shipped
Larry
6/14/2010
Etrailer offered top rate service, very fast shipping, and competitive pricing. I had the pleasure of dealing with one of the sales reps. She was very responsive and professional. Thanks!
Man
6/14/2010
I appreciate the updates.
Marie
6/14/2010
Thanks for all your help with these orders. All of the equipment fit perfectly and the Kayak carrier works great.
Ross
6/14/2010
I,m very impressed with the excellent service that I have received with my order. To think that just yesterday, on a saturday and a weekend I placed my order, and today Im notified that its on its way - that great perfomance. I wouldnt hesitate to recommend etrailer to my friends.
Brian J
6/13/2010
Just a quick thank you.....parts work great, shipped fast and good prices…I will be a repeat customer.
Dave
6/13/2010
Your website is easy to use and navigate.
Frederick
6/13/2010
First time ordering and it was quick,easy and no hassle. Very friendly and
knowledgeable staff. Will continue shopping with them.
Kevin
6/13/2010
Great experience. Everything shipped really fast and came with everything needed.
Matthew
6/12/2010
I was told about your web site by a friend, and am as satisfied as he said
I would be. Recieved in 4 days, all intact. All the information was correct and install was easy. I trusted the judgement of a friend and agree with his confidence in doing bussiness with your company.
Bob
6/11/2010
The trailer hitch installed great! Nice job to the guys at e-trailer. Good product with great documentation. Thanks again.
Greg
6/11/2010
Great place to e-shop. Keeps you very well informed. Keep up the good work!
Prices are A+
Joe
6/11/2010
Installed it tonight. Thanks.
Mark
6/11/2010
Just wanted to tell you guys that you are great. I had such issues with my trailer brakes, could not get them off, your videos on youtube walked me right through it! I even came back and ordered a jack I could have bought it locally and saved the shipping, but feel you guys need to be rewarded for putting the videos out there. Thanks!
Max
6/11/2010
Great selection. Great service - both electronically on the website and on the
phone. The information listed for each product, the demonstration videos, and the
questions and answers are all expert level and provide more detail about each product than any other retailer Ive ever worked with. It allowed me to find and choose the right items with confidence and it kept me coming back to the website for more information. Each sales representative was just as knowledgeable to answer questions and make recommendations. To top it off, the prices are competitive and there is a free shipping offer. This is what lead me to make my purchase from eTrailer even over local shops with the same items.
Michael
6/11/2010
Smooth transaction, and prompt delivery. Liked the free shipping, too!
Michael
6/11/2010
Thanks! This is my second order now through eTrailer.com. I very impressed
with the response and the online service of my first order. That was a
definite reason for me to come back. Plus you have a very easy to navigate
and helpful website. Glad I finally stumbled into you all. Thanks again.
Peter
6/11/2010
Just wanted to drop a quick note to say Thanks.
Robert
6/11/2010
Thank you for the prompt service.The rack has been installed and it is wonderful.
Walter
6/11/2010
Easy to order, fast shipping and a breeze to install. The price is right too!!
Al
6/10/2010
The level of customer service at etrailer is without a doubt the finest I have
ever experienced from an on-line retailer.
David
6/10/2010
Wow, I was a little scared of placing an order...like most folks usually are when first trying a new company. But hey! My order shipped promptly and I had it within a few days as promised. The hitch went on with ease in under an hour. The best part is I got a Class II hitch for the price most other companies sell their class I for.
James
6/10/2010
These are wonderful products! They went together/installed quickly and are very solid in their construction and function. I believe that I saved in excess of $400.00 by buying them from e trailer and assembling/installing them myself. Thanks!
JF
6/10/2010
Just wanted to let you know how impressed I am with your company. I ordered a hitch and wiring kit for my 2010 Highlander and it arrived the next day, for free!!! I installed the items exactly like your videos said to, which are awesome, and they were priced better than any other source. I know I will recommend you to other people. Thanks for having great customer service too. The sales person was friendly and knowlegdable about your items.
Joe
6/10/2010
Response to order was very fast thanks!
Joseph
6/10/2010
I am very pleased with my 1st shipment and expect the same great service
on the incoming shipment.Fast and affordable.
Kevin
6/10/2010
Website was easy to find the right part. Price was very good with low
shipping then extra bonus was a free upgrade. I ordered the part late in
the day but it shipped out first thing the morning of the next day. Would
definitely order again and recommend to others.
Lynda
6/10/2010
Great: No problem ordering.. Will do business with etrailer again
Robert
6/10/2010
The items I purchased were exactly what I was looking for and exceeded my
expectations. There were also a wide variety of similar items to choose
from. Price was very competitive, service was excellent and shipping was
super fast. All around excellent. Highly recommended. Thanks very much,
Ron
6/10/2010
One of the most impressive websites and online purchasing experiences I
have ever had. I really like this company. Clean, simple, thorough, well
organized, intuitive, high quality, and prompt.
Scott
6/10/2010
Fast and accurately. Excellent delivery terms, no headache.
Alex
6/9/2010
Although it took a month to get my order the customer service was always
prompt honest and informative. A manufacturer back order caused the delay
and e-trailer did everything they could to assist me . I will defiantly do business with them again.
Cheyne
6/9/2010
My order arrived 6/8/10 as scheduled. Thank you. I will surely use etrailer.com again for trailer component purchases.
Dan
6/9/2010
I ordered a wiring harness on Monday and it arrived Tuesday. The instructions were excellent and had it installed that night. Very satisfied and would buy from etrailers again.
Donald
6/9/2010
ETrailer rocks! I was happy with the quick service, accurate parts, and not to mention the assistance through the transaction. You guys are a blessing. Thank you again.
Eric
6/9/2010
AWESOME! Fast service like second to none. I installed my hitch less then
10 minutes save me $$$. Etrailer.com you rock! Highly recommended. Thanks!
Herbert
6/9/2010
I must say that dealing with the sales rep was a most pleasent experience. She
looked up my truck and gave me several options. She even assisted or I guess you would say made the order for me. I recienved my mounding kit yesterday and it looks like everything will work just fine. Thanks!
Jerry
6/9/2010
Recived order yesterday. Good, fast service. Thanks!
Jim
6/9/2010
After being told by several other sources that my damaged bulldog trailer jack
post assembly was no longer made, etrailer called the mfg to verify the post assembly diameter. After ordering what appeared to be a replacement for newer jacks I received the part in record time and sure enough, it fit perfectly Thanks etrailer!
John
6/9/2010
They got all you could ask for and then some,Good prices ,and easy to find,and good products,rated it a 10
John
6/9/2010
Really great people to work with. FAST.Accurate,Great products, I highly
reccomend this site to anyone. I am very pleased with every thing I ordered from etrailer.
Kenneth
6/9/2010
Thanks, got it installed and it works great. I will shop here again in the future. It is funny I tried for a week to get this part from a Toyota dealer and was unsuccessful. They ordered the wrong part 2 different times. Thanks for your quick service.
Rick
6/9/2010
I am not a farmer, or trucker. I am a normal everyday guy with a SUV and I
needed to install a trailer hitch. I found the website to be very user friendly, the info was accurate, and upon ordering the product it was expedited remarkably fast. Received the product exactly as ordered and installation was as easy as they said. I had an electrical question and the customer service was above and beyond anything I have experienced. Being a small business person at 60, I know the value of service. I was not disappointed at all. Great job team.
Roger
6/9/2010
Great price and quick shipping. Thanks.
Tim
6/9/2010
This is great service I am very pleased. I did not expect my order to ship today it was in transiet from the factory yesterday.
Wayne
6/9/2010
I have purchased two hitches and accessories from e-trailer now. One for a 95 Ford Aerostar and then a 2005 Chrystler Town and Country mini-van. The ion and order process was easy! Both hitches installed in minutes with all parts working perfectly and easy to understand instructions. Cant say enough about the quick turn around on the order and the ease of installation.
Allen
6/8/2010
Great shopping experience and excellent customer service. I would not hesitate consulting etrailer for future purchases.
Johnny
6/8/2010
GREAT SERVICE from every person involved with my complex order, re order,
and change again after a complex price match for items. They were polite
and professional. Each person took whatever time it was necessary to satisfy me beyond anyones excitations. Again, thank you to each and everyone!
Michael
6/8/2010
VERY fast shipping and great customer service.
Paul
6/8/2010
This was the 3rd order I have placed with etrailer over the last 3 years and everytime, their response has been fantastic!! My 1st two orders for hitches arrived within 2 days. On my last order for a cargo tray, I requested 3-to-5 day UPS as I needed it within a week. It was delivered in less than 24 hours after I placed the order. I also want to mention their customer service is great as well. My first hitch was damaged and the return went very smooth and I had my replacement hitch within days. I would recommend etrailer to anyone.
Russ
6/8/2010
My roof-top cargo bag arrived expeditiously and was of very high quality
for the price. It is actually being used to store and transport my pontoons and accessories for a river floatcraft. The entire transaction was an excellent experience.
Sammy
6/8/2010
Thanks for the quick ship. Installed on a 09 Corolla. I’m not a mechanic but I am pretty handy. IT took lee than 20 minutes to install without even jacking up the car. A perfect fit.
Barry
6/7/2010
The service is unbelievable, the rep,even went so far as to walk my order
through the shipping process and call me back when it was on the loading
dock. I would highly recommend etrailer to anyone needing any item they
sell.
Benjamin
6/7/2010
Great Great Great everthing went perfect. Thank You
Brad
6/7/2010
I received your shipment, and I do appreciate it.
Dave
6/7/2010
Got it! Thanks to all of you over there at etrailer. It was a snap to install!!
David
6/7/2010
Very easy to shop and purchase. The items I ordered were confirmed the
same day and shipped on Monday Morning. Very fast. Good job and
appreciated by me. Thanks!
Dick
6/7/2010
Thanks so much for the great customer service. You're rapidly moving up the list of my most favorite people. Thanks for your efforts. I actually own a total of 4 trailers, all with different tires and wheels, so perhaps we'll do business again.
Doug
6/7/2010
Outstanding. Unsurpassed service. Ordered 6/2/10 and received USPS on
6/7/10. Thank You. Will recommend etrailer to everyone.
Gary
6/7/2010
Very happy. The installation went smoothly and the instructions were
great. Im very please with the purchase experience.
Jim
6/7/2010
I am waiting for the product, but the service was very quick and effective. I like the seemless process of ordering to tracking and a easy 800 number for questions. I would order again!
John
6/7/2010
I could not believe how fast I got our order Hitch mounted scooter carrier. It took only 2 days. I was notified by them when I recd the order and when it was shipped. The price was below all others that I had found plus they did not charge for shipping. I was very pleased with the excellent customer service and the product. Im sure we will use it for years to come. Great quality product. Thank you etrailer!!! I will definitely use you again in the future.
Julie
6/7/2010
Thank you very much! Great customer service.
Michael
6/7/2010
You guys are awesome. Your promptness is greatly appreciated. You have made a loyal customer out of me and I will definitely share your site with others.
Michael
6/7/2010
Thanks for the quick shipping on my order, I found your website to be extremely accurate and easy to use. I was looking for a hitch that would be mostly hidden, couldn't find one local, your website was the only one I found with not only actual pictures (not a photo with the caption 'may vary from picture') but a installation video. The hitch I purchased is hidden more than I thought it would be, and the Silverado wiring adaptor looks great also. Thanks again for all your help, and for a super product that saved me over $60. Anyone looking for trailer/hitch parts I
will tell them to look you up.
Mike
6/7/2010
Thanks for your GREAT service.
Nancy
6/7/2010
Always a pleasure to shop with etrailer.com. It's been awhile since we needed anything.
Randy
6/7/2010
Great company to deal with. Your employee was so helpful, answering all of my questions and taking the time to be sure I would be satisfied with my purchase. Order was taken on Friday before the Memorial Day weekend and I received it the following Tuesday as promised. Overall A++++++ experience with etrailer and I would not hesitate to buy from again!!!!!
Ray
6/7/2010
After I made a mistake on my order, i called and the girl was so nice to change it for me,,not only did I save this site,I have past it on to my other r/v friends,,love doing business with carring folks.
Sonny
6/7/2010
I have bought several hitches here over the years. I always look for value
and service. For me etrailer cant be beat. These people know how to treat
their customers. They upgraded my shipping for free,without me asking and
got the product out the door right after I ordered it. Just so happens I
will need the hitch earlier than I had thought. Thanks etrailer, you saved
me from a great many problems!
William
6/7/2010
This is the second hitch I have purchased from eTrailer one for my van
nine years ago and then one last week for a new suv. Both then and now the
service was excellect, shipping was fast and all the parts I purchased fit
perfectly and easily using the printable instructions. Plus I searched
and their pricese beat everyone!
Alan
6/6/2010
Etrailer is sooo good. They ship very fast and their customer service is
the best of all internet companies. I would always buy from them even if they are more expensive because of the customer service.
Francis
6/6/2010
These guys are easy to deal with and they are speedy too. I like the prices, reasonable.
Larry
6/6/2010
I was treated professsionally and with a smile, But the best part was I got what I wanted at a good price.
James
6/5/2010
Many products for my vehicle offered on this site,and easy to navigate to
what i need. Easy to order and great communication telling that my order
was received,processed,and expected ship date, with tracking number.
Thanks.
Jeff
6/5/2010
WOW....That was fast! I ordered it on mon.a holiday and had shipping confirmation on wed. received ittoday fri. at 10am, had it all installed
by 11:15am. Talked to cust support about an adapter and she was great!wish
I remembered her name The video, showing how to do the install made it easy! Great customer service.
Jeff
6/5/2010
Just wanted to thank you the sales person for their attention to our order. They were so helpful over the phone. It arrived when they said it would in time for our trip! The waterproof bag was larger than we had expected which is a very good thing...lol. It's on the motorhome ready to go. Thanks again! Look forward to dealing with etrailer again for our future needs!
Jo
6/5/2010
Thank you for the expidited delivery!
John
6/5/2010
I just want to thank you for your fast and easy service. My order was shipped in a timely manner and came complete with easy to follow instructions. I will definitely use your services again.
Kevin
6/5/2010
etrailer gets things done ASAP! My order shipped within 24 hours of
ordering with free shipping which was upgraded to 3 to 5 business days
delivery. Oh did I mention the price, again best I could find anywhere.
Would recomend to all my friends.
Paul
6/5/2010
There prices are more than reasonable and products are outstanding. Ive bought trailer break controller, among other things, that was easy to install and works great. Thank you e-trailer.
Rod
6/5/2010
Thanks for your quick response. Wasn't expecting this fast of service on a Saturday.
Roger
6/5/2010
I wanted to thank everyone at etrailer.com. My products showed up promptly
and were exactly what I needed. The service was excellent. I will definitely be doing business with etrailer.com in the future.
Serge
6/5/2010
Great communication, lightning quick shipping and the roof basket looks
great on my thule rack system. Ordered on Friday and had the 50lb roof basket by the next wednesday. thank you
Tim
6/5/2010
I already had the part number on hand. The Customer Service Representative
checked and it as in stock, and could be shipped immediately. She told me
what the rate was and my options. It was apleasureable experience dealing
with your Customer Service.
Allen
6/4/2010
I was a little concerned about ordering from the internet, I like the way
you emailed confirmation updates, when ordered ,when processed, when
shipped. that was great.
Brian
6/4/2010
Your website was very easy to browse through and the part I ordered was shipped within 1 day. I would recommend your site to anyone.
David
6/4/2010
I recieved my 07 Toyota Hitch in what I think is record time. Ordered it on Tuesday and the box was at my back door today, Friday. Installed it with ease and am pleased with the way it looks. Would order from this company again. Thanks.
Jim
6/4/2010
Super pleased with level of communication. Hitch was fairly priced and
delivered quickly. What more can I say? Im a satified customer.
John
6/4/2010
Thank you so much for the assistance! I have already viewed the installation video for the T-one Wiring Harness,and it looks very simple. Your site is great! I should have ordered my tow hitch hardware from you!
John
6/4/2010
You guys Rock!!! My package arrived today, that was speedy!! Y'all have a great weekend :)
Kevin
6/4/2010
It was a pleasure doing business with etrailer. Their commitment to the customer doesnt stop after the sale. They were very responsive when I needed some assistance days after I received my hitch. I would deffinately buy from them again. Plus delivery was super quick!
Larry
6/4/2010
I just bought a trailer yesterday, and wanted to say that I think your site is great. I ordered a Tekonsha Prodigy from you, and the install video was spot on, very helpful and saved me from paying a dealer to do something I could easily do myself with a little instruction. I will be purchasing a weight distributing hitch soon, and will be purchasing it from you thanks to your helpful install videos. Kudos to you all for going the extra mile, you now have a customer for life!
Marc
6/4/2010
Great experence!! The Rep was very helpfull and forgiving of my misstakes.
Great company-very fast shipping!!! Would do it again.
Robert
6/4/2010
Not to bad. Had to search around a little to find what I wanted, but it was easy and I really liked the feature that lets you know how close you are to the free shipping. Good ion of parts and the reviews also give good insight to what you are getting.
Wayne
6/4/2010
etrailer had the lowest price I could find anywhere online. Also, they shipped my hitch faster than I expected. I am very happy with the service received and will definitely be back for other products in the future.
Austin
6/3/2010
Everything arrived in order...great doing business with you.
Charles
6/3/2010
Exactly what I ordered. Very good supplier.
Chuck
6/3/2010
Easy to order, very quick service and communications. The products were
exactly as described and simple to install. I had about 45 minutes involved for the install on my Honda Element. It is a better hitch and totaled about $300 less than what the Honda dealer wanted to install one. All in all a great experience.
Craig
6/3/2010
Normally I prefer to order online, but this time I needed to call in my order. The customer service rep was very knowledgeable of the products and went out of her way to make sure I was getting exactly what I needed. My order went out that day as promised. I recommend eTrailer to everyone!!
Daniel
6/3/2010
Thanks. I received it at about 10:00 AM on June 3rd. Great shipping speed!
Jay
6/3/2010
Im very happy, was very easy to install your hitch reciver on my vehicule. I take only 30: min and i ask for some help just to keep it while I put the screws in place. Thank you
Jesus
6/3/2010
I have not recieved the product yet but have seen a 4 bike verison and
found the quality to be exceptional. I have been in retail for 37 years and have never had a better experiebce than with etrailer! The info videos, prices and ccustomer service are great. You inspire me to bring your kind of retail selling enviroment to my store.
Jim
6/3/2010
Smooth order process, fast delivery, quality parts as represented. Definitely recommend.
Jim
6/3/2010
Thanks for keeping me informed, great way to do business.
Jim
6/3/2010
I love the hidden aspect of the new hitch. Don't have to bruise up my shins and I am happy with my purchase. Glad to report an old 53 year old gal can install your hitch with relative ease. Thanks again for your prompt service and easy to follow directions.
Lora
6/3/2010
Got the part today and it was a breeze to install.....your stuff is awesome.
Merritt
6/3/2010
The T connector arrived today, was installed in about 2 minutes.
R D
6/3/2010
Surprised at the excelent service, looking forward to my products ordered,
thank you.
Richard
6/3/2010
Everything arrived great! Including the 5th wheel. Thank you for the GREAT customer support. I will be a future return customer!
Russ
6/3/2010
The transaction was very smooth. Other than a delay because the tires were
back ordered, everything seem to go well. The shipping was fast after the
tires were in stock, and it was great to have free shipping. I would
recommend etrailer .
Bob
6/2/2010
I spoke with an operator that was both professional and friendly and gave me all the answers to my very technical questions. She even contacted Kuat Racks to make sure that my Sherpa would be delivered to me as soon as possible and with the correct model revisions. Knowledgeable staff, quick and free shipping department, professionalism, and the best prices on the internet - its hard to fault them with anything. Id highly recommend etrailer.com to my friends and family.
David
6/2/2010
Excellent transaction, shipped promptly, will buy again...
Denis
6/2/2010
Great tires, service and price-would do business with them again!!!
Doug
6/2/2010
Great to do business with. All questions answered and they were very friendly.
Frank
6/2/2010
It was easy to figure out which hitch i needed and easy to place the order. It was shipped quick and great follow ups from the company to let me know the status of my order. the Ship order # aloows me to check on it from time to time as well. I would highly recommmend them to anyone! Thanks
Jill
6/2/2010
This is the third order for a heavy duty hitch and we recieved the order
very quick each time and got an excellent product at the same time. we
will continue to use etrailer in the future.
Joel
6/2/2010
Good service. More communications would have been better. Would do
business with them again.
John
6/2/2010
Thanks! I got the wiring harness. Installed it without a problem. You guys are great. I saved over $700.00 from what the dealer wanted to charge me; I had previously bought a hitch from you the previous month. Thanks!!
Juan
6/2/2010
I spent several hours looking at various web sites before I can upon etrailer.com. They have the most complete inventory of any I looked at. I was repairing a older Atwood Surge Brake unit for drum brakes. I could have purchased a new complete unit but all I needed were a few internal parts, no one but etrailer.com offered them, thus I saved several dollars. THANKS ETRAILER.COM
Ray
6/2/2010
Fast and reasonable, easier than running around looking for parts.
Richard
6/2/2010
It was easy to order. A great price and shipped out really fast. Thanks
Stephen
6/2/2010
Excellent, fast service.
Steve
6/2/2010
The experience at Etrailer was first rate. I made an error on the order, I
called and talked with once of your Customer Service Reps. She was curteous, and professional. She fixed the order and it shipped the same day. I would not hesitate to order from Etrailer again. If you want top notch service this is the
place
Frank
6/1/2010
Ordered on 18th of May and it was on my porch waiting for me when I got home on the 31st. Both outer shipping box and Controller box and contents were in excellent condition. It was a nice touch to provide me not only with info about shiping date but a contact name and address for any questions or concerns. Well Done!
George
6/1/2010
First purchase impressed with the service ! Will definitely shop here again.
James C
6/1/2010
I am a new customer. So far, so good!
Jay
6/1/2010
Absolutely perfect fit on my 2010 Venza. Looks great too.
Martyn
6/1/2010
Super fast shipping. etrailer puts the customer first! Excellent products at a good price. Thank you. I have used etrailer 4 or 5 times over the last few years. They are GREAT!!!
Marvin
6/1/2010
I placed my order on 28 May and told the rep I needed this at once. She
confirmed the units were in stock and said she would try to get it shipped
that day. At 5:53 PM I received confirmation the units were shipped. Later, she provided a tracking number. Monday 31 May was a holiday. The ubits were delivered on 1 June and are installed. I cannot imagine a better place to do business! Thank you!
Paul
6/1/2010
I really appreciated your web site and the fast delivery of the product I ordered. You were recommended by someone and I will do the same. Thanks
Rees
6/1/2010
So far e-trailers has been super efficient and effective in getting my order out and on the road with updates of everything. As long as I receive what I ordered it will be a perfect experience.
Ryan
6/1/2010
Excellent. I have ordered several items. They have the best equipment and price. Cant be beat.
Sam
6/1/2010
The Customer Service Rep was awesome in taking my order, very polite and helpful. This is my first experience with etrailer and it wont be my last. Thanks you folks are great.
Bob
5/31/2010
Great Products and Excellent Service!!
Bryan
5/31/2010
I placed a rush order and etrailer filled it complete. I received my parts and was able to complete our holiday weekend escape. I would highly recommend this website to anyone. It was not my first order and will certainly not be my last.
Thank you Etrailer.com
Frank
5/31/2010
E-trailer delivered my hitch right on schedule -the pricing was great as well. The video and print version of the directions made installation a breeze. And to think the dealer was going to charge $1000.00, etrailer.com was much less. Not bad - way to go e-trailer!
Jeff
5/31/2010
I received my order on time and the first use of the tow ready hitch rack
worked as hoped.Thank You
Jerry
5/31/2010
Received my order very quickly, the trailer hitch mounted easily on my
Pontiac Vibe. Since the welded nuts on the Vibe were pre-mounted and
exposed to the weather, they were getting rusty. I had to be very careful
not to cross thread the fine threaded bolts that hold the hitch.
I would advise that anyone considering purchasing a trailer hitch for a
vehicle that has welded nuts, that they ASAP even before they buy the
hitch, install greased bolts into the welded nuts so they dont rust out.
Jon
5/31/2010
fast, accurate, great prices. I will shop here again!!!
Justin
5/31/2010
My Hitch Hider arrived in Ontario, Canada in 10 days. Great! Ive had
domestic stuff take longer than that from 100 miles away. Product is high
quality, works like a charm. Thanks.
Keith
5/31/2010
the folks at e-trailer did a great job of getting my 5th wheel skid plate
to me on time as I was picking up a trailer some 600 Miles away from home.
Would recommend them for all trailer and 5th wheel needs. Thanks great service!
Mark
5/31/2010
Thank you for such a nice job. Our order came quickly and without damage. The video of installation was excellent. I have recommended your site to all my friends. Great JOB!
Pamela
5/31/2010
Shipping was extremely fast. Everything was as promised. Would recommend
very highly. I will be getting all my trailer accessories from you.
Thanks!!
Rodney
5/31/2010
Thanks, your video on the installation solidified my choice to buy from you. I can't wait to receive.
Keith
5/30/2010
VERY FAST SERVICE! MY ORDER WAS AT MY DOOR IN JUST 2 DAYS. ALL 4 ITEMS I ORDERD CAME IN ONE VERY NICE, STRONG BOX. THANK YOU etrailer.
Alan
5/29/2010
Very pleased with the product. The installation actually went way faster
than indicated. The box came pretty beat up with some holes in it, but
nothing was missing or damaged.
Alan
5/29/2010
PROMPT AND ACCURATE AS ORDERED. THANKS!
Charles
5/29/2010
I have NEVER had a more effecient internet purchase - EVER! You guys are GREAT! I will recommend your service, often! Thank you, Thank you, Thank you!
David
5/29/2010
I just wanted to say how helpful your trailer plug wiring diagrams are. The actual photo of the vehicle plug and the trailer plug labeled is fantastic, and is the best one I have found on the intenet. I have ordered several t-connectors and other things from you guys, and its always been great [stuff]. Keep up the good work!
Eamonn
5/29/2010
Thanks for the great service and prompt delivery.The E100 bumper hitch adapter is great.Installation was quick and simple with only two carriage bolts & two nuts.A one wrench job fantastic.the strength and quality of this part is excellent.I would rate this part and the service as great,product was exactly as advertised,prompt delivery and courteous salesperson made this an enjoyable transaction.I wish all web sites operated with this degree of professionalism.I will highly recommend.thanks again.
Gary
5/29/2010
I have to send you all a great big thank you for such great service and very fast shipping! I ordered by internet Monday long after hours. Got e-mails and shipping confirmation Tuesday AM. Not only free shipping but you all gave me 2 to 3 day service. I got my order Thursday PM and every thing was shipped and correct!!!
Thank you , thank you, thank you.
John
5/29/2010
My order was promptly acknowledged and product availability provided. Is
received the item before most sites would have processed the order. I have made previous purchases from etrailer.com and will continue to purchase from them.
I am a satisfied customer.
John
5/29/2010
I just installed the wiring harness on my 2006 Toyota Sienna. I just watched the video and it took less than 20 minutes to complete. It's about the easiest install that I have ever done, and I have done lots of them.
Ken
5/29/2010
It was a pleasure speaking with you and I want to thank you for your professionalism and for your quick follow up! This is very good customer service getting this order going within minutes after we spoke. As a small business owner this are all paramount issue's to me. As I stated I will be ordering 4 more of this wheel/tire combo when I receive this one and everything looks good.
Nick
5/29/2010
A little while back, I ordered a set of towing mirrors from you. I ordered on a Wednesday Evening, was told the order would be shipped on the next day, and I would receive them on Tuesday. To my surprise, I received them on Monday. Although I have not used them yet, (I'm going on a trip next week) I have tried them on the van, and they fit and look great! You can be sure I will tell anyone I come across that is looking for a hard to find item, to look up your company.
Walt
5/29/2010
Very easy to find what I needed. Liked the way I could search for one
item and the other items that go with it are available to look at also.
Loved the free shipping and it came when promised.
Adam
5/28/2010
I don't think there is anything you can do to improve your services. I wasn't expecting my brake box until next week. I got it today at 12 noon. Your service is of the highest quality. Also when I called for advice, the lady was very intelligent abouth the product and had her facts right. I have not had this much satisfaction in dealing with a company in a long time. When I need something else I will be sure to contact you. Thank you very much.
Art
5/28/2010
Very Fast Delivery!
Brad
5/28/2010
Well, if I had to pick one word. Fantastic! The service was fast and
responsive. The guys at etrailer.com are top-shelf. Thank you!
Brad
5/28/2010
Wow! Thank you! Now that is excellent customer service! Enjoy the holiday weekend!
Brian
5/28/2010
Ordered the Rola add-on safari rack. Great product...easy to install
shipped and arrived in only 4 days! Couldnt be happier....will be ordering
tons more from here. Very satisfied.
Ilia
5/28/2010
Your Customer Service Rep at etrailer did a fantastic job for us. I needed especially timely delivery of a bike rack. She contacted us about an error on the order,expedited the paperwork, and got us the Thule bike rack we needed on time
and as ordered. Thanks.
Jeff
5/28/2010
Easy to find what I was looking for, good suggestions on additional parts
needed, great prices, all parts fit perfectly, very fast shipping. All
around an excellent shopping experience!!
Mitch
5/28/2010
Good price. Great service.
Pat
5/28/2010
Just received it yesterday. Fast shipping and excellent communication! Many thanks!!!
Rafaël
5/28/2010
AWESOME!!!! Fast, fast, fast! I cant say enough great things about
etrailer.com.
Thanks again for such awesome service and low prices.
Raymond
5/28/2010
Thank you ... I am impressed ... you can count on my referrals to my other business associates!
Richard
5/28/2010
I ordered the Hitch and equipment I needed for my 2010 HHR I am 100 happy
with all the treatment I received form your company. Only one small problems and it was handled promptly and again 100. The instillation videos were 100 accurate, and made installing the hitch and wiring a breeze. Thank you all for your help. I would give 5 * for your company.
Roger
5/28/2010
Thanks, etrailer is the best!
Stephen
5/28/2010
Placed my order on Friday evening, shipping was free, and I received it on
Tuesday afternoon.Installed the hitch myself in less than 30 minutes.Doesnt get any better than that. Thanks guys...
Tim
5/28/2010
Your order turn around time is awesome...Less than 24 hours. Great!
Tim
5/28/2010
No problems. Fast shipment. Everything great - Ill shop here again. Thanks.
Bill
5/27/2010
You folks are great. Thanks!
Dave
5/27/2010
Very fast delivery, will return for any needed items.
Ed
5/27/2010
Site is very user friendly. Had a question, answered very professionally
and was satisfied. Received order within specified time. Will continue to
shop at etrailer, thank you
Frank
5/27/2010
The dealer quoted me a very high price for a hitch on my new Dodge van. I laughed at him and told him I could do it for less than half that with etrailer.
Trailer hitch, wiring, ball mount, ball and hitch bumper guard cost a lot less and only took 30 minutes to install. Ordered on a Friday had it on Tuesday. My fourth hitch from etrailer! Video installation instruction is a great feature!
Jeffrey
5/27/2010
I was able to hook up the universal pig tail without any difficulty. Your videos were helpful. I have had a good experience with etrailer and will use you again in the future!!
Joe
5/27/2010
Thanks for the fast service. Havent put the hitch on yet but it looks like a perfect fit. Thanks alot!
Kim
5/27/2010
Just rec. my shipment and everything looks great! It was a pleasure doing bussness with you
Matt
5/27/2010
etrailer ROCKS !!! Your sales rep is da BOMB !!! After having worked 45+ years in
various retail environments, I know what good customer service is. This
transaction EXCEEDED all expectations in the areas of friendly service,
good pricing, knowledgable staff, and shipping as promised. Will
definitly recommend to friends.
Micheal
5/27/2010
Always a pleasure working with etrailer. You guys really have your act together. Keep up the good work!
Mike
5/27/2010
Excellent service and my wiring harness for our vehicle installed
just like the installation details showed. Everything worked!
Rebecca
5/27/2010
I want to Thank You for the fast delivery of my order for the hitch and light harness for my 2010 Honda CRV. The products went on the vehicle just as described. Thanks again.
Robert
5/27/2010
I went to a parts store and got the same part 2 times thinking the first
one was defective and both of them was wrong. I then found etrailer on
line and they not only had the right part, they also had an instructional
vidio and it helped me out. THANKS Etrailer.
Tommy
5/27/2010
Thanks for the info and fine service.
Wayne
5/27/2010
You guys are awesome! I will make sure to sing your praises.
Wayne
5/27/2010
Delivered it quickly and just as advertised. Perfect trailer for me to use
hauling 4 Kayaks with just a little modification.
Billy
5/26/2010
Awesome, I told your sales person that I needed it right away and true to their word, they shipped that evening. Just received the Hitch and am very happy with the quality.
Bob
5/26/2010
Wow!!! I placed my order Monday afternoon and, to my surprise, the parts were waiting for me when I got off work Tuesday. The parts were exactly what I ordered and in excellent condition. I will most definitely recommend etrailer.com to everyone. Thanks for getting the parts to me so quickly.
Carl
5/26/2010
I thought the shopping experience with the included videos was a very
pleasant and an educational experience.The checkout process was very smooth as well. My order was filled and shipped very quickly and the communication was timely.
Dave
5/26/2010
Absolutely great! I was amazed how fast my order shipped...they shipped it the next morning after placing my order the afternoon prior. I installed the hitch on my 02 Camry in 20 minutes without a hitch- no pun. The wiring harness was very quick and simple too. Thank You etrailers, I'm goin jet skiing this afternoon!
Dean
5/26/2010
FAST SHIPPIHG EXCELLENT COMPANY WOULD BUY FROM AGAIN.
Dennis
5/26/2010
Thank you. I made the right choice when I choose etailer. Your employees are very helpful and courteous. Thanks for the great service. I'm telling everyone of my experience and will be calling again.
Denny
5/26/2010
Fast, honest service. Will buy at etrailer in the future. Keep up the good
work.
Doug
5/26/2010
The sales person was pleasant, friendly and courteous. A plus for your company.
Received my my order on time.
Fred
5/26/2010
I was very impressed with the speed that the item shipped along with the
notification of the shipment with the tracking number. Very good retailer
and dependable to do what they say.
Jeff
5/26/2010
I had a very good experience all the way around, from making the order to
the delivery. I was relieved that there was no damage what so ever. Good
Job!
Jim
5/26/2010
I placed this order for my husband on a saturday, he recieved it on the
next wednesday.. great service!! etrailer emailed me every step, so i knew
what was going on with order.. we will order again and tell friends also!!
thank u
Kelly
5/26/2010
Great super fast service. They are the best. Thanks
Larry
5/26/2010
I have just recived my first shipment. so far everything has been great.
Larry
5/26/2010
I received this order last night. Wanted to thank you for your rapid response and delivery of the order. Pleasure doing business with you.
Leonard
5/26/2010
I received my order today, thanks for speeding up the delivery date! I'm very happy with your service and product. I will use you for all my trailer needs.
Thanks again.
Mike
5/26/2010
The customer service rep was able to find the information I needed when no
one else could. Then they fixed me right up. Pleasure of a deal!!
Milton
5/26/2010
Shipping was remarkably fast and quality of merchandise was outstanding.
Would not hesitate ordering from etrailer.com in future. Instalation was a
snap.
Nicholas
5/26/2010
The service from this company is FAST! I couldnt believe how quickly I
got my merchandise. Id recommend them to anyone.
Pamela
5/26/2010
Todays internet makes shopping easier to compare prices and etrailer.com
out shines the rest 9 times out of 10.
Randy
5/26/2010
This is great service. I'll pass that on to friends. It's good to know that there are still places to get good customer service.
Shane
5/26/2010
etrailer had the hard to find parts that I needed and couldnt find elsewhere. I found the shopping experience to fast, easy and secure with the parts being shipped on the same day. Thanks.
Troy
5/26/2010
I am so happy with my purchase. The order to ship time was quick. The product arrived as planned. Most importantly, this was as easy to install as stated in the instructions. It only took me 10 minutes vs. 40 mins. The hitch works perfectly. Thanks!
William
5/26/2010
Thank you the fast service and the good quality of the product. Again thank you.
William
5/26/2010
You guys have the best customer service of any online store. It is great!
William
5/26/2010
WOW THAT WAS FAST!!!! I ordered my hitch Sunday night and my order was at my door Tuesday.
Chris
5/25/2010
Awesome, pleasant staff, quick shipping, great price.
Craig
5/25/2010
This is one of the best shopping sites on the web: great selection, easy to comparision shop and the videos of items are one of the best sales tools I have ever seen. I was able to find exactly what I needed, my partner and I have full suspension mountain bikes with odd geometry angles of the frames and needed a wheel holding bike rack that would fit both a 20 and 15 frame at the same time.
Dan
5/25/2010
This item arrived in good shape in a timely manner. Instructions were easy to follow and the design and components are top-notch. The Rola roof rack looks great installed on the Mazda 5 and is about half the price of the dealer offered accessory. Overall very satisfied with quality, value, and service from Rola and from etrailer.com.
Ed
5/25/2010
I am so glad I found etrailer.com, shoping and getting the things I need has been great, the people at etrailer has been so helpful. Thanks.
Everett
5/25/2010
Was delited to get my shippment on Monday. I haven't had time to put on hitch looks easy. Thanks.
Gary
5/25/2010
Wow, you guys just kill on quick shipping! Thanks!
Greg
5/25/2010
Thank You!!!!! I just placed my order plus some other items. It was your assistance that made me go with etrailer. I have also shared my experience with several friends. Once again THANK YOU!!!!! Now lets see if we can get the part on time for my trip :-)
Jaime
5/25/2010
Wanted to thank you for the great service, fast shipping, sending the right part the first time. I had ruined the factory plug when I was looking forward when I should have been looking backwards. Anyway, the replacement part I bought from your company was an exact fit to the factory truck wiring installed easy and quick. Saved me lots of $$$$$ over what one from the factory parts counter guys wanted for it. Just wanted to say Atta Boy!!!
Jim
5/25/2010
I could not have been more pleased with my order experience with etrailer.
Your website was very user-friendly and straight forward. Finding the equipment that I needed for my Toyota RAV-4 could not have been easier. Your shipping was prompt. In fact my order was here days before I expected to see it. Great job all around! Thanks.
John
5/25/2010
You guys are amazing, can't wait until I get the equipment and my family is able to enjoy it.
Kelly
5/25/2010
Thank you for the follow up. The personal touch in the email from you is an indicater that your company trys to excel in customer service and those little details that stand out. I don't know how long you keep records but I purchased this same exact hitch from your company 5 years ago when I bought the truck I'm currently driving. I bought it after a lot of comparing different hitch styles and prices. I wound up buying quite a lot of items when we got our travel trailer also. You guys seemed to have the best selections and quite frankly the whole experience was good from the user friendly website to the price/quality shipping and speed. I've owned my own service based company for 30 yrs and unfortunately it seems like the ability to get customer satisfaction out of a vendor is the exeption instead of the rule. So I remembered you.
Marcus
5/25/2010
Very good customer service. They pay attention to detail.
Mark
5/25/2010
Customer service was great. I installed the wiring harness on my 2009 Honda Odyssey in about 30 minutes. I will recommend to everyone.
Matt
5/25/2010
Easy to use website which provides an abundance of information on many
quality products. Standard shipping was free with my purchase and was
upgraded to 3-5 day shipping at no charge to me!
Paul
5/25/2010
It was real nice to do business with etrailer. The order was shipped fast,
easy to track and the correspondence was accurate and helpful. Thanks
Paul
5/25/2010
I am sooooo glad that I found your company, with your quality employees and fast effeciant service. Best Prices on RV parts. I will always come to ETrailer.com first. Thank you.
Ralph
5/25/2010
Very easy purchase for my Bearing Buddies. Super fast shipping even though
I chose ground shipping. Will do business again.
Robert
5/25/2010
I "Do" appreciate your efforts. Thanks VERY much! I will spread the word as I hear others looking for hitches. I too work retail (Cabelas) and appreciate such great customer service.
Wayne
5/25/2010
WOW! You guys are AWESOME! I think the only way this process could be improved is if you installed it on my car for me. I am totally impressed!
Bob
5/24/2010
You guys run a tight ship over there. I like your products, I like your prices, I like your website, and I love your customer service/support. It is nice to find a business that "does things right". That is the way you become big. Keep it up and people will see you as the one and only source for rack and trailer products.
Chad
5/24/2010
Products were very easy to locate using the site filtering functionality
and I recd notifications both to confirm order and confirm shipment. Ill
be back!
Dave
5/24/2010
Quick shipment and communication. I would order from etrailer again.
David
5/24/2010
Excellent products at an excellent price. Fast shipping!
Doug
5/24/2010
Boy, Talk about service never had such service like i received from
etrailer today.
James
5/24/2010
I recently purchased a hidden hitch and I couldnt be happier with it. The instructions were very good and it actually took longer to get the tools out and the car up on jack stands than to install the hitch! Unlike other hitches Ive installed in the past, this one went right on with NO problems. The plug and play wiring harness was also a snap to install. My first tow was a 4x8 utility trailer with a 750lb wood lathe on it. Total mileage: 379 miles. Thank you etrailer for your quick and free shipping and the great products you sold me. I will recommend etrailer to my friends.
Jason
5/24/2010
I have used etrailer to purchase several items receiver ball mounts, tires
and wheels, etc and they always have great pricing, fast shipping, and
responsive service.
Keith
5/24/2010
Fast shipping, great prices!
Kevin
5/24/2010
WOW what service! Thank you. Items are exactley as I expected.
Marvin
5/24/2010
Awesome ,very fast shipping ,will definitely buy from them again.
Roberto
5/24/2010
Got it and it fits great. Was easier to put on alone than I thought it might be.
Thanks much.
Ron
5/24/2010
The hitch platform was very easy for me and my Son to install, and the
instalation took less time than anticipated to install. The bike rack was perfect for my needs. Thanks
Ronald
5/24/2010
I was very impressed. My hitch was stolen, I called first and got the
information. I got online placed my order and it was shipped promptly,
minus the weekend delay. Second I ordered some locks for my fifth wheel, in shipment right now, early in the morning. By the afternoon I received an email stating they shipped them the same date and even uped my shipping from standard at no additional cost. Very happy with etrailer at this time.
Christopher
5/23/2010
So far great service pleasent sale person
Claude
5/23/2010
WOW You guys are quick!! That's why I order all my towing thing from y'all.
I also recommend y'all to all my friends.
Kevin
5/23/2010
Excellent web site and service. I own a web store myself and appreciate
the same kind of service we strive to provide.
Mike
5/23/2010
Product arrived quickly. The install was simple and quick. Was able to do
all myself.
Rodney
5/23/2010
Etrailer always has the best brands and prices but every bit as important
to me is the service that I alway get from the excellent staff at Etrailer. Great Job!
Brian
5/22/2010
Bought wiring harness that goes from the car to the trailer. No problem
Carl
5/22/2010
Got the best price on what I orderd shipping was on time and well packaged
they keep me informed on to what was going on will shop with them again
J.dale
5/22/2010
Very helpful staff. Order shipped quickly and the enclosed instructions
were great. Took around 30 mins to install.
John
5/22/2010
The process of buying the item was simple, but what impressed me the most
was their communication and speed in which they shipped my product. Thank
you!
Michael
5/22/2010
The gooseneck Spyder fit perfectly in the bed of the truck. Shipping was
timely and it arrived on the date quoted by the vendor. The price was
reasonable and the free shipping a real bonus. Would recommend this
company to others.
Nancy
5/22/2010
So EASY! Just like they said and to think the Dealership wanted a high price to
do this and the item cost much less including shipping. Thanks etrailer I will be recommending you to everyone.
Terry
5/22/2010
You guys are awesome. Thanks!
Thomas
5/22/2010
Excellent service!! Second time customer, they have earned my business.
Andy
5/21/2010
Delivery was super quick and product was exactly what we needed.
Cara
5/21/2010
The first time we shopped at etrailer.com the person who helped us couldnt
have been nicer or more helpful. She made the experience so remarkable
that we came back again when we needed another hitch.The website was easy to use and the information provided there made it easy to find what we needed. It is so refreshing to find a company that is so helpful and appreciative of our business. Id recommend etrailer.com to anyone.
Kathy
5/21/2010
You guys are the bomb. I ordered hitch brake sensor appropiate wiring
harnesses Tuesday every thing arrived Friday and thats ground great on
delivery and install videos, also what is needed so I didnt have to
research every item I needed, your suggestion on what needs to be ordered
are very helpful
Ken
5/21/2010
I gave etrailer a try. Best choice i ever made, the wiring was correct the first time, Ordered it Tuesday afternoon had it thursday morning took about 15 minutes to install. Great service, shiipping and great product. thanks wont ever buy another wiring harness from anyone else.
Kevin
5/21/2010
Excellent service. Ordering was easy and no problem at all accommodating
my special order. Service rep was very knowledgeable on the product
and easy to work with. Great status updates on the order process and
shipping info & dates. I am very pleased with my experience and will look
to etrailer.com for furure needs.
Michael
5/21/2010
You guys are great!! I will do whatever business I can with you guys.
Prices are great replies are fast and I can say I am very satisifed.
Michael
5/21/2010
I just wanted to tell you how much I like the Hidden hitch I purchased. It tucked under the bumper and out of sight just as I wanted. I am a 54 year old women and I installed it alone. It took me a little longer to do so but I managed it in about an hour or so. Really glad I purchased the Hidden Hitch.
Peggy
5/21/2010
This is my third order from eTrailer and every order was handled swiftly,
shipped promptly and arrived correct. Communication on order and shipping
confirmations were quick. The website is easy to navigate and the prices
competitive. I highly recommend eTrailer for all your needs.
Robert
5/21/2010
Very satisfied. The customer service rep was a big help in walking my order through the process.placed Order on 5/19/2010 at 17:49 CDT in my hands on 5/21/2010 by 10:30EST. etrailer and UPS Ground, what a team.
Robert
5/21/2010
Customer service is fantastic. They keep you up-to-date on everything and
are very personable and reasonable. Shipping is incredibly fast. Well done
etrailer.com!
Ben
5/20/2010
Easy transaction. I made a slight error on the billing information.
Etrailer customer service was prompt in their response and notified me of
the correction. I would recommend this site to friends and family.
Carlos
5/20/2010
The Trailer hitch fit my ZR2 S-10 perfectly! Thanks for your help, and the perfect fit.
Jeff
5/20/2010
I am very impressed with etrailer. I went to my local bike store and
priced a bike carrier. The store wanted $31 more than I purchased
the same product from etrailer for.Shipping was extremely fast, with no special shipping requirements, I got my package in 5 business days. Excellent company that I am very pleased with and do not mind taking the time to write this email. Thanks etrailer
Joseph
5/20/2010
Great online experience. Accurate information, low pricing, I looked for
this in an auto parts store and they could not get it until July??????
I highly recommend this site.
Karl
5/20/2010
Thanks for the update and know that dealing with you over the phone was a very nice experience, very professional and helpful. Wanted you to know that you need to keep up with the great customer service, many folks say that they are good at customer service and few really are good, you are one of the good guys!!!!!!!!!!!!!!!!!
Parker
5/20/2010
I am 101% satisfied with everything! The price was great. The part was here extremely fast. The directions were very clear (etrailer.com even had a video on youtube). I will absolutely recommend to anyone. Thank you very much!
Patrick
5/20/2010
I got the trailer package, hook it up, work like a champ. I'll recomend all my friends to use etrailer products.
Robert
5/20/2010
etrailer.com was great. the sight explained everything I needed to know
about my model of vehicle needs....right down to videos showing installation. Shipping was super fast. I ordered on a saturday evening and received all of my parts the following wednesday. Thanks!
Steve
5/20/2010
Thanks for the great service!
Tony
5/20/2010
Very happy with the price, speedy shipping, the hitch and the wiring
harness. Ill be back again next time I need a hitch. I will reccommend
you for sure.
William
5/20/2010
Well organized website, easy to find exactly what you need. Quality trailer hitch delivered fast. Great price from a great seller.
Al
5/19/2010
I wanted fog lights on my pickup, always ran fog lights on all of my
trucks. this truck had driving lights but i had heard someone made amber
bulbs. i did a search and your website was one of the first listed.
i found the website very inclusive of all things truck, towing, and
trailer accesories. i also found the site very informative. etrailer.com
will be one of the first places i look for these type of products.
Bruce
5/19/2010
The prices ae excellent as well as quality. Shipping was rapid and the
work was done much quicker with the assist of the video tutorials on the
web site. I highly recommend etrailer.com.
Dennis
5/19/2010
I ordered the wrong part and called the next day to see if the order could
be cancelled.
The customer service and communication is amazing! The phone service is
very professional and friendly - refreshing. The follow up once your
order is placed is top knotch. This is how a company should operate - Im
impressed!
Dick
5/19/2010
GREAT SERVICE!!! best price I could find on the net...free shipping was
FAST! Well packed, never saw such a complete ion of items anywhere...will
most definately shop etrailer again! VERY satisfied!!!! Thank you etrailer!
Eric
5/19/2010
This is the second trailer hitch/receiver Ive purchased from
etrailer.com. It hasnt arrived yet due in two more days, but if its the
same quality as the first I bought for another car, Ill be happy. With my first hitch, I lost a winged square nut before I installed it. I called etrailer to purchase a new nut, but the lady who helped me out sent it to me free of charge. Its service like this that brings me back and causes me to recommend etrailer to my friends and family.
Jason
5/19/2010
Amazing in every way! I design web sites for a living and this one is
right on. Price and execution are flawless. The videos showing installation make it so easy. Less than an hour to install on 2009 Odessey Touring. Highly recommend this site from someone who is hard to impress.
Jeff
5/19/2010
This was really easy with fast service. Id use this site again.
Joe
5/19/2010
Most company's do not do the type of customer service that you have provided for me. It has been very helpful. Thank you for all of your follow up.
Lisa
5/19/2010
Everything arrived fast, nicely packed and was easy to install. Thank you.
Maria
5/19/2010
My experience has been fantastic!! I ordered the part on Sunday, May 16
2010, at 8:30 p.m. and received it on Wednesday 19 May 2010, at 2:30 p.m.
Now thats what I call SERVICE!!
Nelson
5/19/2010
EXCELLENT SERVICE. ORDERED ON A MONDAY ITEM ARRIVED ON WEDNESDAY. GOOD
QUALITY. AS ADVERTISED.
Phil
5/19/2010
Great service, Great price and real fast shipping. I receive my items in
only a few days. Fantastic.!
Robert
5/19/2010
I have looked at other trailer parts online, but etrailer has what you
need, for the right price and it is shipped out before 24 hours have
passed. Put etrailer in your favorite and the rest!
Robert
5/19/2010
Great place to do business.Etrailer beat all prices.I was notified when my
order was shipped and when i could expect delivery.Very fast.I will
continue to do business with etrailer.
Tom
5/19/2010
Great stuff and fast service...
Clifton
5/18/2010
Fast shipping!
David
5/18/2010
Watched the wiring video on line and it looked pretty simple so I ordered
the wiring harness for my vehicle. Shipping was simple and fast. I actually
installed the harness in my back yard at night wearing a head lamp. I
never even used the instructions just remembered the video. I would easily
recommend etrailer and this product.IT WORKED THE FIRST TIME!
David
5/18/2010
etrailer.com customer service has been superb from start to finish -
helpful info about the products, real pictures of the acual hitches not
just generic pictures, follow through on questions, and kindly assisting
with changes I requested to my order. I highly recommend them and will
shop here again.
Doug
5/18/2010
Thought they have very fare prices and fast service
Elmer
5/18/2010
I want to thank you very much for the very hard to find hitch parts at a
very reasional price and a very uninspected delivery so quick. I put it on
tonight and it works great.
James
5/18/2010
Just wanted to thank you for sending the lug nuts I ordered. Your customer service sent emails letting me know the progress of the order and the items arrived well packaged and in excellent condition. Yo did a great job! Thank You!
Joan
5/18/2010
This is my second order from etrailer. I have NEVER has better results
from any company, in 61 years of placing orders. The government should
take a course from etrailer on how to run a business. And, they stay in
communication with you, till you get your order. There is nothing they could improve on in my opinion.
Mike
5/18/2010
Very fast shipping. Every thing was recieved in great condition.
Phil
5/18/2010
GREAT Internet purchasing experience! etrailer.com is one TOP company to
order from. Thier web site was very easy to navigate and find what I
needed. etrailers desk was very helpful and the mailing response time was
unbelievable! I ordered regular ups mail on one day and received that
order the next day Missouri to Indiana !!! I would highly recommend
etrailer.com for all your trailing needs. Thanks to all of you at
etrailer.com,
BigHack
Stan
5/18/2010
The people who I had contact with at etrailer where helpful,courteous,and
truthful. Shipment was on time and in good shape.
Thomas
5/18/2010
Really good experience. I made a mistake on my web order and they were
able to correct it right away. Strongly recommend the ordering process they have in place.
Alex
5/17/2010
The ordering process was great and the hitch we ordered was easy to
install in our car. The reviews at the site were helpful in making the
decision about the model we ended up purchasing. We also ordered a rubber
cover with the hitch but were shipped a metal cover instead. Upon being
notified the eTrailer customer service quickly shipped us the rubber
cover.
Amit
5/17/2010
Products and price are great! But the best thing about my order was talking with your rep. She was helpful,listened well to my needs. Called back AS SHE SAID SHE WOULD!! Kept me updated on shipping. Was a pleasure to deal with!
Bob
5/17/2010
I am 110% impressed with the great service, and will definitely continue to order from you. Thank you so much!
Craig
5/17/2010
Good people, good service and large ion. I will be back.
David
5/17/2010
This company is great! The part I ordered was on back-order so they
called me on my cell and recommended another of equal value and then
expedited the shipping! 30lb part arrived 48 hours later. The best experience I have had online so far. Thanks etrailer!
Jason
5/17/2010
Thank you for the nice help with my order the other day. The wheel studs came on time and worked perfect. It was also nice talking with you. I will be in contact with you again at etrailer for other parts to finish my trailer real soon.
Jim
5/17/2010
You can Never go wrong with this company as i have been using them for a
few years now...Best Prices and Fast Shipping. 5 Star for Me
Joe
5/17/2010
I could not be more pleased with the service I received from your rep at
etrailer.com. She processed my order for a Roadmaster base-plate, adaptor
bar and wiring kit and provided shipping info. With free shipping
considerable and no sales tax, etrailer really provided the very best deal
for the equipment I needed. The order had to be split one shipment from
Oregon and one from Missouri. Both shipments arrived on the scheduled
delivery dates in perfect condition. Can't beat that.
Ken
5/17/2010
Super fast shipment. Great prices. Top notch Internet shopping experience.
Will gladly continue to shop at etrailer.com.
Phil
5/17/2010
Absolutely Awesome
Stephen
5/17/2010
Great Item. The light harness was super easy to use. The install videos
were very helpful.. Great products and super service.. will be back
Tyler
5/17/2010
I cant say enough about how fast these guys are. I paid for 3 to 5 day
shipping. I placed my order at 1 on Monday. Had a email that my order was
placed at 2 and an email that it was shipped at 4. I received everything I
ordered on Wednesday. All I can say was WOW! Thank you very much!!!
Cory
5/16/2010
Easy install with a second pair of hands. VERY fast shipping.
Matt
5/15/2010
Service is excellant.
Rich
5/15/2010
Great prices...cheapest I found for the part I needed...They changed my
shipping for no cost after I placed the order to better shipping. So far
overall great, would do business again for sure!
Stephen
5/15/2010
I hate to shop for anything,anywhere! I was always leery of shopping on
line always afraid of extra shipping charges, hidden costs and security.
AND Im frugal. Well after googling many sights and checking pricing, I
found e-trailer was my best choice for the hitch I wanted. Yes I bought an end cap for a few bucks to get my order to the $150 limit to get the TOTALLY free shipping! Ordered Monday night late and had an instant e-mail confermation, followed by an e-mail from george with a tracking number the next morning. I recieved my order intack in sturdy packing Thursday. GREAT SERVICE!!! Thanks
Terry
5/15/2010
The trailer hitch that I ordered was received much faster than I expected.
I ordered on a Sunday and received it on a Wednesday. It took me about 20
minutes to put in, with no hassles. I felt the service from etrailer was exceptional
Bruce
5/14/2010
I am very impressed with etrailer.com.I ordered a Draw-Tite receiver hitch, along witha 1-1/4 to 2 adapter. My order was placed over the weekend, and it was
delivered on Wednesday! Thats especially impressive considering the fact
that the shipping was free. The hitch was easy to install, and there were
no holes to drill, as promised in the product description.
Dan
5/14/2010
Very Good. Good information. Good order confirmation response time and
feedback. Good shipping performance. Fair price. I am very satisfied.
James
5/14/2010
THIS COMPANY IS FAST AND RELIABLE, ALL THE PRODUCTS I HAVE ORDERED HAVE BEEN UNDAMAGED AND CORRECT, WHEN I CALL FOR TECH INFO, I GET A DIRECTRESPONSE TO ALL MY QUESTIONS, THEY REALLY DO A GREAT JOB AND HAVE A GREAT SELECTION OF PRODUCTS.
Jeff
5/14/2010
I just wanted to tell you how pleased I am with my order. Your customer service is outstanding. I am about to place another order for some winches. Our company rents out and maintains highway safety equipment. We have over 400 trailers to maintain, your prices and customer service ensure we will be returning.
Jeffrey
5/14/2010
I've ordered from e-trailer several times. Every time they have been
consistently responsive and prompt with my deliveries. Shipments arrived in
great condition with clear instructions each time. And when in doubt I
watched the on-line install video. I would definitely recommend them to
others!
John
5/14/2010
I ordered two trailer stabilizer Jacks from e-trailer with regular ground
shipping, no huge purchase, but they decided for whatever reason to
upgrade my shipping from 5-7 day to 3-5 at no charge. That was impressive,
and I have never experienced this before, especially for such a small
purchase. Thanks etrailer.com
Josh
5/14/2010
GREAT SERVICE, GREAT PRODUCT, AND FASTER SERVICE. WOULD DO BUSINESS WITH MANY MORE TIMES OVER. THANKS!!!
Ken
5/14/2010
This is my second time order from Etrailer.com. Excellent service. Thanks
Khanh
5/14/2010
These guys etrailer are fast. Placed the order on Monday received it on
Friday with no special shipping. Big surprise for me. Ill use them again
if I need anything else.
Kim
5/14/2010
Great site..ion,service,free shipping,unusual parts,etc... man I wish ALL
internet sites were this user friendly.Id rather shop here than in the
local store where prices are higher and nothing is in stock.
Mike
5/14/2010
Im taking the time to write this because my overall experience with
etrailer.com was as flawless as I could ever imagine. The prices are
excellent. Im very happy with the hitch and bike rack quality as well. I
would call them industrial grade. I got the hidden hitch for my 2005
Odyssey and the Tow Ready 4 bike rack. My packages arrived very quickly
and the shipping was free! This was a huge box and would not have been
cheap to ship...so given etrailer.coms great prices to start with, this
makes it an even better deal. I find myself sounding like a commercial
because Im really that impressed.
Shayne
5/14/2010
I purchased a trailer hitch for my s10 from a local auto parts store they sold me a universal hitch When I tried to install it it wouldnt fit Im glad I didnt drill any holes so I purchased a hitch from e-trailer I received immediate shipment and the hitch fit perfectly no drilling and the price was less thank you e-trailer
Wally
5/14/2010
Great service. I ordered one item and could not believe how fast I got it.
Their prices are unbelievable and you get what you ordered. Not like some
sites Ive ordered from where you get brand X instead of what the picture
shows you. Ive bookmarked etrailer website and will always check them out
first before I order again. I give the A+++
Wyatt
5/14/2010
I was amazed at how helpful your customer service representative was and how quickly my item was orderedand shipped. It was also great that I was emailed confirmations on the order and what step it was at and when it was shipped. Thank you and I will recommend your company!
Heidi
5/13/2010
Thank you so much! I would recommend etrailer.com to anyone.
Jim
5/13/2010
Great site! Very easy to find wiring harness and trailer hitch/receiver I needed for my specific vehicle. Good selection of manufacturers and prices to choose from. Specific vehicle videos very helpful in showing me what needs to be done for installation and gave me confidence that I could do it myself. On top of all that, competitive prices and free ground shipping over $150! What more could you want? Thanks!
Ken
5/13/2010
No hassles, fast shiping, great email info, will use your companey in the future....Thank You!!!!!!
Mark
5/13/2010
Easily found what I was looking on the site. Great communication on order confirmation and shipping status. Quick shipping. Great experience at etrailer.com
Matt
5/13/2010
Easiest site to navigate and the prices were also the best- this is a trailer rebuild and I saved over 240 dollars by using this merchant.
Mike
5/13/2010
Sharp....Order was made and shipped within a few hours...nice to know of a company which responds so well....you're bookmarked.
Ross
5/13/2010
My hitch came to me quickly and seems to be high quality. This is one of many purchases I have made with etrailer and all have arrived on time and have proven to be of good quality.
William
5/13/2010
Thanks for the good service.
Ed
5/12/2010
I have bought from here several times, prices are right, sevice is pefect, always in stock and free shipping. Can't beat them. I've tryed, even if you find it somewhere else you can't top free shipping on a heavy hitch. I buy them all here.
Garry
5/12/2010
This is the way an E store SHOULD operate! From the person taking my order, to emails with tracking, to economical shipping, to fast delivery, and I got what I needed, and at half the local price and they would have to order it themselves!
What's more, the wire harness installed as easily as promised! My compliments!
Kim
5/12/2010
Great products and great service at reasonable prices. I really like the internet order confirmation and e-mail notification on order status. I used the order tracking option and my parts were delivered on time. Thanks for your speedy and professional service!
Phil
5/12/2010
Very good help with the phone order. Love the free shipping and it got here in 4 business days from the order. Hope to get it installed this weekend.
Ron
5/12/2010
That was one of the best, if not the best order experiences I think I have ever had. Thank you...and super fast shipping...awsome.
Scott
5/12/2010
I received it today. You are awesome. Can't wait to install it on my truck.
Stephen
5/12/2010
The service was outstanding. Very professional telephone support. They suggested the Tekonsha P3 proportional brake controller as a popular upgrade from the standard unit. It shipped same day, arrived in 2 days. Item was so easy to install and set up. Had it working in 1 hour. Fantastic product and an outstanding company to deal with! I will be back! Thanks!!!
Steve
5/12/2010
Great prices, have everything you need to get the job done.
Bob
5/11/2010
Thank you for the great support. I appreciate the solid and knowledgeable advice that you gave. While you do price match, I believe the level of service and knowledge is worth a few dollars that one may save by making decisions based on dollars alone. Your recommendation kept me from purchasing an incorrect bike rack which could have eventually failed leading to lose of property or even life. No, you can't put a price on that. You have my business!
Brian
5/11/2010
Thanks for the update and it was a pleasure doing business with you. I have spoken with others in the fishing community and told them of the great experience with you and your company and hope they keep you in mind when and if they need anything you may provide.
Don
5/11/2010
Good site, good price, I'll be back!
Dusty
5/11/2010
I only ordered a small item from etrailer but this item has shipped the same day that I ordered it. Thats fast service. Haven`t seen the item yet but feel pretty certain that my order will be what I expected.
Harry
5/11/2010
Great parts, Great prices and fast shipping. What more could you want in an E store. I'll deffinatly be back. Thanks!
John
5/11/2010
Ordered 2 tires for my popup camper. Price was good. UPS delivered today I am very satisfied with the company and service.
Paul
5/11/2010
Yesterday, I placed Order Number […]. I had some pre-order compatibility questions, so I called it in. A very pleasant person helped me out. She knew the answers, but wanted to verify that she was correct. She took my number, found the verification and called me back very promptly. The order process was super smooth and fast. My order even shipped the same day. Your rep represents eTrailer.com very well and is a great salesperson. For my next order, I will use etrailer.com & probably ask for her. (Hooray- No more shopping around- Straight to eTrailer.com)
Paul
5/11/2010
I have shopped etrailer many times the service and fast shipping along with price can't be beat. Thanks
Raymond
5/11/2010
Site was easier to maneuver in and the check out process was fast and easy.
Sonia
5/11/2010
I would definetley recommend etrailer.com. The service was great. My product shipped fast, arrived without any issues, and the quality of the product was great as well.
Clayton
5/10/2010
Excellent service. Great price. Items shipped on time and installation instructions were clear. Very happy so far with quality of items.
Don
5/10/2010
What a great place to do business! Thank you for having the right stuff.
Jeff
5/10/2010
Just a quick note to say how pleased I am with your products and service. Ordered my hitch and electrical kit last Thursday late afternoon and received it today Monday. Install for both the hitch and the wiring was simple and exactly as described in the video. Won't hesitate to buy from you again.
John
5/10/2010
Your level of professionalism and superior customer service is greatly appreciated.
Josh
5/10/2010
It hard to find an on line store with everything you need in a certain field. eTrailer does it and gives excellent advice to go with it. They are easy to work with both on line and by phone. I will definately use them again.
Ken
5/10/2010
I received the trailer Friday and installed it over the weekend. Thanks to your videos, installation was a snap!
Mike
5/10/2010
Over all the price was right. The Chevy dealer wanted $500 just for the hitch. We got the hitch and bike rack for $380. Not bad.
Peggy
5/10/2010
Very EZ to search and find what you are looking for. They have never let me down even on odd ball things. No need to look any place else.
Ray
5/10/2010
I thought the experience was very easy. No stress, All of my questions were answered before I ordered, and then they went even further by making sure my order shipped that afternoon!! Loved it, A big Thank you to etrailer.
Ron
5/10/2010
Pretty good experience. Found the parts and enjoyed the videos of the work I will need to perform.
Russell
5/10/2010
Fenders for my boat trailer: Fast!!! and the product I ordered. Easy web page to work with, showed nice pictures of the product.
Steve
5/10/2010
Etrailer is great. One mistake is that I always think of them last and when I doing a google search for parts I need, I'm always reminded of them and always return/shop with them.
Todd
5/10/2010
Just wanted to say thanks for the way you filled my order last week on a class III hitch for my wife tucson. You did not miss rep any thing about the hitch, the time to install was about what the info said, about 40 mins, I do thank you for the fast shipping to me. Top shelf product and will tell all of my friends at work.
Tommy
5/10/2010
I received the hitch earlier in the week (right on time) and installed it today- nice fit- everything worked as advertised- thank you! Took me about an hour. I reviewed a couple of YouTube videos before installing, so when I did it, it was a piece of cake. I did the whole job by myself!! Thanks again for the prompt delivery and the easy-to-install product.
Erik
5/9/2010
The installation of the wiring harness was easy.
John
5/9/2010
Just wanted you to know I received everything yesterday (Friday) and the rack is on along with the bike!!! It will make my life so much easier!! I will be recommending your business to all my friends!
Lucas
5/9/2010
Helpful picking out the right parts, very fast delivery, and easy installation of products. The installation videos on the website were the most helpful.
Brandin
5/8/2010
Thank you! The Curt Class II Hitch arrived in two days. I just installed it on our Subaru Forester without a problem. Your video for the Class III Hitch really gave me a feeling of confidence and your service is awesome. A bunch of car owner websites sing you praise … I totally agree!
Jim
5/8/2010
Job is complete and the videos were a great help. The difficult part of the process was removing one of the exhaust hangers. I'd order from etrailer again!
Leo
5/8/2010
Overall a great buying adventure! Would use again.Quick delivery and nice friendly staff. Thanks for everything.
Mike
5/8/2010
The website was very easy to navigate and the order was processed quickly. The item was received in perfect shape. Will order other items soon!
Steve
5/8/2010
The best! Saved me $100 from installers price, and online videos proved ease of installation. Phone customer service rep was patient, helpful and knowledgeable. 5 star for sure!
Susan
5/8/2010
I bought a Tekonsha Prodigy for my 2009 Ford Ranger Sport. I saved nearly $100 ordering it through the US with the exchange rate at par on the CDN dollar. I am very satisfied with my purchase and look forward to pulling my new tent trailer. Thanks Etrailer!
Allan
5/7/2010
THANK you for your wonderful customer service. I received the part quickly, and with your thorough instructions, installation was a breeze!
Ben
5/7/2010
Fantastic service, was delivered to my door in 2 days, installed on my car in less than an hour and worked perfect.
Chris
5/7/2010
Ordered my carrier, light kit and wiring harness Sunday night. They arrived Wednesday. In less than an hour I had the carrier completed, wired up, and installed on my Element. This is my second order with etrailer the first was a hitch for the Elemnt and I have never been more satisfied!!!
David
5/7/2010
etrailer has been very responsive and customer service focused. I couldn't be happier with their attitude or performance.
Dennis
5/7/2010
I ordered a hitch, the wiring and a bracket for my 2005 Equinox. I had some questions after looking on line. I called the 800 # and the person was very helpful. She guided me through the ordering process and was extremely helpful.
Donna
5/7/2010
Excellent customer service and super quick delivery.
Gregg
5/7/2010
Easy to use, intuitive web site. Helpful product selection, content. Prompt shipping and email notifications. This was an extremely pleasant and easy online shopping experience. I would highly recommend etrailer.com!
Jeff
5/7/2010
Can’t say enough about this company. A+ from start to finish. Great web site, wonderful instructional videos, and the service after I placed my order was unequaled. No question about this organization, they care about customer service.
Jim
5/7/2010
ETrailer rocks! A friend mentioned them and said good things about them. So I decided on Tuesday to purchase some Bull Rings for my truck and here it is Friday and I've got them installed. Price was comparable to other sites and catalogs. Will definitely purchase from them again. Customer Service is great. They really keep you in the loop as to the status of your order.
John
5/7/2010
I wasn't sure what parts to order so I called and spoke to a very talented lady who was able to guide me through and be able to place my order correctly. I was very pleased and that’s why I shop etrailer.com Thanks so much.
Randy
5/7/2010
The 4 flat wiring harness was a perfect fit. Came across etrailer.com, typed in my info, and found my match, paid online, everything went smooth. About 3 days later Ii received my wire harness. I pulled down my factory wire connector and
plugged it right in. Thanks etrailer.com
Robert
5/7/2010
Probably the best customer service I have ever received from a company! I called 15 min before closing on Tues, spoke to a human, not a computer, had my questions answered and I was able to order my hitch that night. It shipped the next day and I had it by Friday. Thank you!
Sari
5/7/2010
Great website, great communication... Hoping my purchase ranks up there with the customer service... If so, I will definetly be back.
Trent
5/7/2010
Very good price and customer service is A1. Thanks.
Yvan
5/7/2010
Good website and excellent response from etrailer. We are very satisfied and happy with our experience, and would recommend etrailer to anyone.
Andrew
5/6/2010
Very nice to work with any very helpfull. Would recommend etrailer!
Brent
5/6/2010
All of your company's reviews online have said that your customer service was awesome. That's why I chose you guys over the others... And you are proving the reviews right! Thanks for the prompt and courteous response!
Clarence
5/6/2010
Very pleased staff very helpful, fast shipment. Recieved in short time. Installed myself in about 15 to 20 from start to finish. Will being doing a lot of purchasing from this company. Thank u for you service.
Herb
5/6/2010
An absolutely wonderful shopping experience from start to finish. It was easy to find and order the product. I called in once for customer support, spoke to a live person, big plus, and received quality information. The order was processed and shipped promptly and arrived safely. Thank you!
Jamie
5/6/2010
I am very impressed with etrailers and their service and product. I ordered a hitch and wiring for our 1998 Toyota 4 Runner. The shipping was free via standard ground. I got an email the day I ordered it saying they were upgrading the shipping to 3 day, were shipping it that day, still no charge. Sure enough, it arrived 3 days later. I installed it after dinner tonight. It looks great. We will test it tomorrow.
Jamie
5/6/2010
Great service, and thank you for the upgrade on shipping at no additional cost. Thanks again.
Jason
5/6/2010
Outstanding customer attention. It's the small things that count in life!!
Jeff
5/6/2010
I was impressed with the speed of delivery. I ordered at 1900 on 4 May and received the shipment on 6 May. Now that is what I call first class service!! The USMC hitch receiver cover is top shelf!
John
5/6/2010
Fantastic service I will not only get the product cheaper then I can purchase it at any store in the Lewiston Valley, they upgraded my shipping and will recieve it a 2 whole days earlier then expected. True CUSTOMER SERVICE…I will purchase everything from e trailer.
Mike
5/6/2010
This company is great. I ordered a trailer lock, and it came in 2 days. During that time they communicated by email everyday to give me status! Spend your hard earned money with people who care. Thank you.
Mike
5/6/2010
Shipping was fast. The trail hitch was top notch. I'm very happy. Thanks.
Paul
5/6/2010
I wanted to thank you for your help with this order. I received it on Wednesday as promised and I cannot be happier with the way the process worked. You are a delight to work with and etrailer.com will have my business for years to come!
Thanks again!
Reed
5/6/2010
Easy and quick, what more could a man ask for…
Roy
5/6/2010
Everything was handled in a very professional maner. My order was shipped ASAP. It was delivered on time. Thanks to the person who was very nice to me on the phone. Thank you so much.
Shawn
5/6/2010
The trailer wiring harness for my Jeep Grand Cherokee worked out just right. Easy installation about 15 minutes thanks to your video. If I need any other trailer parts I will definitly order from Etrailer.
Verlon
5/6/2010
It was a pleasure to order from etrailer.com. Everything came that I had ordered and the time was excellent. I received the order 3 days after placing it. Thank you for the good work etrailer it is always a relief when things go right on an online order.
Gordon
5/5/2010
I have to say if the product is anything like the service, I will HIGHLY recommend your company in the future!!!
John
5/5/2010
I was looking for a hitch for our Prius and wanted the 1 & 1/4 opening. It looks like it will be simple to install when it arrives. Hope the directions are good. If not, I will call for assistance. This will allow us to move our bikes around a little more easily. The web site was helpful and I will come back again if I find a need.
John
5/5/2010
Very fast shipping, ordered May 3rd arrived in WI on the 5th. Accurate order, I forgot wiring harness, called and had it added without any problems, customer service top notch!
Justin
5/5/2010
I found etrailer by searching for a how-to video on YouTube. The instructional video was very helpful and their website is easy to navigate. They had exactly what I needed for a very good price. Their customer service is top notch as I received notifications every step of the way for my order. I would recommend etrailer to anyone and I will be making future purchases here.
Lucas
5/5/2010
Very fast service. Ordered my hitch on Monday and was delivered on Wednesday. The wiring was easy with good directions. The free shipping was a plus as well. Thanks for the good service.
Michael
5/5/2010
Always a Pleasure to Deal With. Fast Shipping!!
Neal
5/5/2010
Good job! I am impressed with the timeleness of you getting back to me and the timeleness of shipping.
Paul
5/5/2010
Excellent service, very accommodating and thorough! Would definitley recommend.
Rick
5/5/2010
I received my order and installed it yesterday, thank you for the very informative and fast service, I'm very satisfied and would recommend you in the future.
Stefan
5/5/2010
Thanks again for fast shipment of caps and seals, will get me going again, Like ordering from folks because orders are fast and correct, means alot to me to have things correct when sent by mail.
Virgil
5/5/2010
Shipping was really fast and a pleasant surprise. Will definitely make future purchases from etrailer.com. Ordered on a Friday and received my product by noon on Tuesday, extremely fast considering it was shipped across the country, very happy with this.
Andrew
5/4/2010
The product is very good. Easy to install, good price, good customer server, and fast shipping.
Apichai
5/4/2010
Thank you for your response and attitude toward your customers!
Bill
5/4/2010
Incredibly easy shopping experience. I placed my order in the AM, it shipped the same day and I was installing it 2 days later. Great communication from etrailer also. Huge two thumbs up for these guys.
Brett
5/4/2010
Thanks--great service you gave me!
Derek
5/4/2010
If the actual product trailer wiring kit is anything like the order process and installation instructions you provided, I will be a very satisfied customer. The instruction video on the web site saved me huge amounts of time and effort and made the installation very simple indeed. Thanks for the great customer service! I'll be sure to come back for anything else I need.
Douglas
5/4/2010
Fast, easy, friendly and will definitely use again!
James
5/4/2010
After I placed my order online last night I soon realized that I didn't order the wiring harness that I had planned to order. With one simple telephone call this morning I was greeted very warmly and was able to complete my order with no problem. So I would just like to say thank you to her and commend her on a very good job and my experience was great.
Jim
5/4/2010
Ordered Draw-Tite hitch on Friday, delivered on Tuesday and I had it installed in no time. Thanks for the outstanding service and great price! Everyone promises great service, but you guys delivered!
Jim
5/4/2010
I had watched the short instructional video on the E-trailer web-site and saw how easy it was to install, so decided to do it myself instead of paying the local RV dealer $200 just labor. The Prodigy Electric Brake control box arrived quickly and was installed that evening. I will shop at E-trailer again and tell my friends to shop there as well.
John
5/4/2010
I have done bussiness with etrailer for a couple of years, boy what a savings of time and I find there product quailty to be good. Thanks for being there.
John
5/4/2010
I received my hitch this afternoon and installed it right away - piece of cake.
Thanks.
Matt
5/4/2010
Now that is what I call customer service. Thanks
Matt
5/4/2010
Easy, comfortable site to shop and navigate through as I set out to re-equip an E trac system in a recent used Haulmark trailer purchase. Next will be the electricals, lighting and a mini-shop for my Vintage motorcycles. 1st experience with etrailer.com….great so far.
Rex
5/4/2010
I was extremely impressed with the service. I ordered my trailer hitch on a Saturday evening, got an email that it was shipped Monday morning and received it Tuesday afternoon. I thought for sure it'd take a week at least. I wasn't in a rush to get it at all but was extremely happy with the quick service. I would definitely order from you again if I need anything.
Ronald
5/4/2010
The hitch cover I ordered arrived far faster than I had hoped 2 days after
placing the order and was exactly what I was looking for. Great customer
service as well!
Sarah
5/4/2010
Item was in stock and shipped immediately.
Bonnie
5/3/2010
I recently ordered some items from etrailer for one of my farm trucks. One of the items was not going to be available from the manufacturer for several weeks. On their own initiative, I was contacted by etrailer, and given some alternatives that allowed me to get what I needed immediately, instead of waiting. They could have just let me wait the couple of weeks, but instead they really went the extra mile, and assisted me. Great job, and I will definitely be using them more in the future.
Brad
5/3/2010
I like the email updates on my order, and appreciate the upgraded shipping. I liked my experience with you last year and I will be a returning customer as my needs dictate. Service makes a difference, yours especially.
Charles
5/3/2010
The follow up from etrailer.com was great. I will definately use you again! Received the hitch in 2 days with free shipping. Fit, finish and instructions are excellent. Hitch installed easily with hand tools in less than an hour and easy to install wiring. This was my second HiddenHitch product. I'll never use another.
Dennis
5/3/2010
Ordered a trailer hitch lock about 10am. The sales person checked the inventory, and immediately sent me an email. It shipped by 2pm and again I got an email
with my order information and a tracking link. This is GREAT service.
Ed
5/3/2010
The hitch receiver took about 15 minutes to install. The instructions were perfect and the online video was great. I will recommend your company to anyone that asks. In fact I just ordered the Yakima Hold Up 2 Bike rack from your company.
Ed
5/3/2010
Your website rocks! I tend to exhaust countless hours searching for the best deal on the item that I want. I did go to a couple other sites before I came upon yours.
Some had good prices, but it was the multiple pictures of the hitch installed on a vehicle like mine plus the access to installation videos that really sold me. I didn't need to look any further; I found the place that deserved my business. The price, selection, and free shipping didn't hurt either.
Greg
5/3/2010
Thank you for sending the shipping information. I really appreciate the quick service and good communication.
Justin
5/3/2010
After shopping around the net, I was looking for a no drill application, since I recently had shoulder surgery. Here was the best price for combo of hitch & wiring harness. Shipped fast, too! Even checked local store- mine is a special order- should be about a week and a half- plus around $125 to install both. Not only saving money & time, I plan on towing my boat by then!
Shane
5/3/2010
Ordered from Canada, great communication and received order very fast. This company is exceptionally customer orientated and the price is great. In the future etrailor.com will be my only supplier for my hauling needs. Thank you to everyone that worked on my order.
Terry
5/3/2010
Excellent experiance. Had exactly what I needed with the best explaination of product versus other that carried like item. Order was confirmed and delivered promptly. Will definatly order again from etrailer.com
Tim
5/3/2010
Your company is great. I ordered the trailer wiring kit on the 27th, received it on the 30th, and installed it on the1st. This is the third item I have bought from you and your service is great.
Don
5/2/2010
I ordered a wiring harness for Honda Element-price point was remarkable, instructions and install was a breeze- will definitely order more products and recommend this site to everyone.
Jeffrey
5/2/2010
They provided service above and beyond what I expected. I bought the wrong part and they caught my mistake and called me to correct it. What great service!
Mandie
5/2/2010
My experience with e-trailer has been great! They offer wonderful prices, fast shipping, and great products. I completely recommend them to anyone. I can do so much more with what I got than I thought I would be able to. This is a very professional experience and I will recommend it to everyone I know. Kudos to you, e-trailer!
Sergio
5/2/2010
I had ordered a wrong item, and in talking with the sales person I determined that I had ordered everything wrong for my car. She was very patient and helpful, even going and asking the installers a question for me. She went above and beyond to help me. I highly recommend etrailer. Also- in checking around, they have better prices. My order shipped the same day- a Saturday! This is a great place to do business.
Todd
5/2/2010
Service, excellent! Prices, excellent! Talking to a live person, excellent! Would I buy from etrailer again, you bet! Would I recommend them to others, yes!
Bob
5/1/2010
After many debates with myself and surfing the web, I find myself over and over again back here to ETRAILER and I ordered an AMP bed extender for my Ram and I hope that I enjoy it as much as I have exploring this site. You really can not beat the prices and the service that other sites have presented to me. Thank you and the staff for a real enjoyable experiance and you will be seeing me order more things fron this site. Thank you.
Jeff
5/1/2010
Just wanted to thank you and your team for the outstanding service I got. The Roadmaster brakets fit like a glove and I got them before the delivery date. It was the third set of brakets I have ordered from you and every time has been great.
Jeff
5/1/2010
Great service. Speedy delivery. Instructions complete with hitch but online video was better. Again will be glad to recommend etrailer to anyone.
John
5/1/2010
I received an e-mail telling me that one of the items I had ordered was not going to be available and asked if I would like an alternative item. After responding to this message to ship the alternative I received a message that my order had been shipped. This message was sent to me on 4/28 at 1:36 pm. I received the shipment at 3:00 pm on 4/30. EXCEPTIONAL SERVICE!
Ken
5/1/2010
This is the first time I have ordered a product from etrailer. Of course being the first time, I was initially hesitant. I ordered the Masterlock Hitch Alignment and Backup camera. etrailer immediately sent an order confirmation email following up with shipping & tracking emails. I received the product within a couple days and it was even free shipping. Great customer service and I am completely satisfied. I won't hesitate to order from etrailer in the future!!
Michael
5/1/2010
The people were good to work with, and the product was just what I was looking for.
Warren
5/1/2010
Shipping was fast ordered on a Monday morning, shipped within 6 hours of the order, and delivered on Friday. Customer support was outstanding, emails confirming the order as you would expect, and two more emails cofirming shipping details. 2008 Volvo XC90 - Installation was a breeze it took more time to take the photos of the install, than the actual install itself. The trailer hitch looks perfect, as if from the factory, less the much more expensive, and ridiculous price. Etrailer.com knows customer service, top notch in my book! Keep up the good work etrailer.com…
Aaron
4/30/2010
This was the second time I bought from etrailer.com. I ordered online and I got it delivered fairly fast. Items as described. What more can you ask for? Oh, price? The lowest I found. Very easy and pleasant!
Adrian
4/30/2010
Wow! Super fast shipping and excellent customer service! Highly recommended. Thank you.
Beau
4/30/2010
Great service!!! I ordered my hitch on Tuesday Afternoon and when I got home Thursday it was on the front porch. I installed that night. Thanks for the GREAT service!!!
Bryan
4/30/2010
I ordered a trailer harness adapter which was priced very competitively. It was not only shipped promptly, but was upgraded from standard shipping at no extra charge and I received it in 2 days. Thank-you!
Craig
4/30/2010
Great customer service. The person I talked to was able to get my shipment out that same day even though I called a little late. Would definetly order from this company again.
David
4/30/2010
Thanks for the shipping up-grade! I would like to express my thoughts on your company's Outstanding Customer Service, After the Sale Communication and WebSite. All Are Awesome in my book! Love the Website very well done. I build Webs for my clients and can truly appreciate the work that went into yours. I could have purchased these products almost any trailer supply on the web,
but your site intrigued me.
Doug
4/30/2010
As with my previous order, I got exactly what I ordered with no unpleasant surprises or delays in shipping!! I continue to be a loyal customer.
James
4/30/2010
Just wanted to thank you so much for the fast shipping for my order. Everything arrived and installed perfectly! Just wanted to let you guys know, I will be recommending you on the forums of ScionLife.com! You guys had the only custom Scion xB trailer, so please don't discontinue it! Thanks again!
John
4/30/2010
My shopping experience with etrailer was all good. Site is easy to navigate and find what you need and the prices were the best I found anywhere. After I placed my order they were quick to ship and I got my order in less than a week after I placed my order. I am very impressed and pleased with etrailer.
Kent
4/30/2010
My shopping @ etrailer.com has been great! Fast service and great prices. Thanks to all.
Larry
4/30/2010
I have to admit I was very impressed with the whole experience with etrailer and the quality of my hitch. Everything bolted on without a problem. They even sent wire to pull the bolts through the frame. All the wholes lined up perfect. I did everything for more than half the cost of having a local shop install it. Your web site even helped when I had Questions on the wireing. THANK YOU !!!
Rick
4/30/2010
Wow! You guys are amazing! This is the best online buying experience I have ever had… the price is right, the communication is excellent and the service is fast. I wish all online stores could follow your model.
Sylvain
4/30/2010
Good price, free shipping, no tax, personalized customer service. It's like
winning the lottery.
Tony
4/30/2010
eTrailer has a great product selection at very competitive prices incl. shipping and go out of their way to provide excellent customer service. I will be back.
Anders
4/29/2010
Once the product was recieved by the manufacturer, shipping was very quick, I even got both packages a day early! Etrailer representatives were always available to answer when I had questions about my status and were very curtious with me. And finally the product was a perfect fit, exactly as expected, and the super low price plus free shipping made it a great deal. Bottom line: etrailer is THE company to deal with when purchaseing aftermarket parts, interior upgrades, and most of all towing accessories.
Andrew
4/29/2010
Good service, good product and prompt delivery.
Bill
4/29/2010
So far, my experience has been excellent. I had originally ordered a hitch for my car and a bike rack with a hitch and bike cable lock on a Friday morning. I received a call a few hours later about my order. When I got back with etrailer, she let me know that the bike rack I ordered was not compatible with the hitch. She recommended a different rack. She also informed me that the bike rack was back-ordered, and would be in about a week. She sent the hitch right out which gave me the time to get it installed before my bike rack gets here. I am still waiting for my rack, but I am sure that it will get sent out as soon as it arrives at their warehouse.
Brian
4/29/2010
The installation of this hitch was very easy. The sales person was very helpful. Thanks for great service and a great product.
Clarence
4/29/2010
Experience was great. Everything received as ordered. Shipping was prompt.
Customer service was a great help :)
Doug
4/29/2010
An easy company to do business with. Prompt shipping, good customer service and overall pleasant dealings.
Frank
4/29/2010
I am from St. Catharines, near Niagara Falls Ontario, Canada. Ordered Drawtite Class 2 Hitch, wiring and draw bar online. Received package in 4 working days from order. GREAT SERVICE! The installation of both the hitch and lighting was a breeze. Having the video on line was a real bonus. Nothing like seeing it done.
Very pleased with the product and service. Highly Recommend!
Gerry
4/29/2010
You guys are simply too slow at filling an order!!!! It has been 41 minutes since the order was received until notice of shipment. I am kidding of course. Outstanding service. Thank you.
Irving
4/29/2010
Almost to easy, easy to buy, easy to install, and a great hitch!
Mario
4/29/2010
I ordered a hitch at 4:00 pm Tues. and it arrived at 2:35pm Thurs., less than 48 hours and I'm about 1,000 miles away. You people are FANTASTIC. THANKS!
Paul
4/29/2010
I want to thank all people involved with making my wiring experience of my Chrysler Pacifica stress free and, if I may, fun. When I first saw the massive amount of wiring required to run from here to there and back again, I was concerned. I hate the idea of splicing wires and when I saw you had a video of what I needed to do to wire my car BEFORE I ordered or received my harness, I was sold. Your company deserves an A+ for ease, piece of mind, and service to the customer. I rebuild cars/trucks for a hobby and read off road and car performance magazines yet did not see your ad, I found it through a random search online. Once again, thank you.
Paul
4/29/2010
The transaction was easy, communication was excellent and the cargo carrier arrived 2 days after completing the order. eTrailer is an excellent online retailer!! Thanks!
Ron
4/29/2010
I placed the order on a Friday and to my suprise eTrailer got it shipped that day. I received an email with the tracking number and eTrailer had the best price for the product I ordered. I could not be more pleased.
Scott
4/29/2010
Quickest upgrade ever. 5 min and the trailer had working lights - thanks.
Sid
4/29/2010
Someone at the company pro-actively notified me that the shipping was delayed, which I really appreciated. It was clear that when the items came in, they were shipped on a priority basis to me and I received them in time to use them. I will definitely shop at etrailer.com again if and when I am in need of any product that you sell. Thank you!
Steve
4/29/2010
Thanks so much for the great customer service!
Thomas
4/29/2010
Great prices & fast shipping thanks a bunch!!!!!!!!!!!!
Barbara
4/28/2010
Very good communication with the saler, fast shipping. Thank you.
Claude
4/28/2010
Wow! This is my first time buying a trailer hitch and etrailer.com made it incredibly easy. The website helped me get an idea of what I probably needed, but I called to talk to a product professional and make sure I had it all straight. The rep talked me through everything and gave me knowledgeable recommendations. Everything shipped same day and arrived early!
David
4/28/2010
The hitch for my wifes 2010 Honda Fit and the auto tag we ordered arrived today. Both were in excellant condition and exactly what we wanted. They were even delivered early thanks to the person who upgraded our 5-7 day shipping to 4-5 days. What a great way to treat your customers. This is my first order but certinaly not my last.
Dwight
4/28/2010
Very easy to find what you are looking for. Excellent response time. Friendly, courteous, and very helpful staff.
Gene
4/28/2010
I received my trailer jack on Monday 4-26, very fast shipping. The jack is the exact length I needed for my trailer and am very happy to have found your business. Thank you very much.
Henry
4/28/2010
I have to truly thank, my customer service lady for her professionalism, patience and for being so knowledgeable about the products offered at etrailer.com. The website and the company is not only awesome but are so informative on the product that are being offered. The videos, pictures and the ease of use, not only drew me to the site but to make my purchases and definitely will recommend my friends, family and anyone looking for help with purchasing a hitch and/or a bike rack. Etrailer is a one stop shop and that is what many people look for when making purchases. One place to get everything they need and final. Thank you so much for such a great experience and for having such great and knowledgeable employees.
Jose
4/28/2010
etrailer.com has, bar none, been the best retailer I have ever purchased from! They are extremely helpful and let you know where your order stands every step of the way. That is why I keep coming back and recommend it to my friends!
Mike
4/28/2010
Super fast... received my hitch the next day! Was notified promptly and courteously as the order was processed and shipped. Honestly best online shopping experience I have ever had! Thanks!
Mike
4/28/2010
I can not say enough good things about this purchase! First of all everything arrived in about 5 days. Etrailer upgraded my shipping for free! The wiring harness was a snap to install - I was totally amazed that this harness was actually designed to fit my car! The Draw-Tite Class I Trailer Hitch Receiver was also a perfect fit - Total install time was about an hour!! Over all the entire shopping / receiving / installing experience was wonderful. I wish all my web shopping went this well. Thank you Etrailer.
Richard
4/28/2010
The Stowmaster tow bar fits well. The order took less than 5 day from order to receipt with tracking made easy. All in all my experience with Etrailer was outstanding.
Sullivan
4/28/2010
I purchased a bike rack. It is perfect for what I wanted. Sturdy and easy to put together.
Ann
4/27/2010
Lower price than Mfr suggested price. Easy to find and compare hitch alternatives on their web site. Had everything I needed including wiring and hitch cover. Shipped in a day. Prompt notification by email and tracking works perfectly. I am very satisfied.
Bill
4/27/2010
Thanks for excellent customer service.
Brian
4/27/2010
Thank you so much and everyone that helped me at etrailer. I got my tires just in time for my trip, I am very pleased, thanks.
James
4/27/2010
Thanks for the flawless and prompt service.
Richard
4/27/2010
My customer experience with etrailer was simply outstanding! I hope that some folks that see this work for big box stores so that they can witness how a customer should be treated. In summary, great prices, fantastic customer service and super fast shipping will ensure that I will be a returning customer. Thanks etrailer!
Roy
4/27/2010
I haven't installed what I ordered yet, but I can sure tell you if you need something in a hurry, eTrailer can get it to you. I ordered some items on a Friday, and the hitch arrived on Tuesday. Not bad for over a weekend.
Walt
4/27/2010
I bought a 4 pin wire harness. Shopping here has been a great experience. The quick email response with order status and shipping/tracking details was comforting. Service was quick and there was even a free installation video that you can watch before purchasing. It looks like you pretty much have it all covered in the trailer arena. I have already recommended you to my friends.
Wes
4/27/2010
Great price with fantastic service. My brake controller shipped fast and arrived as ordered. I tell all my friends to go with etrailer.com
Aaron
4/26/2010
Easy to use web site. Has the right ball mounts needed for special needs vehicles.
Bill
4/26/2010
I couldn't be happier with my decision to buy from etrailer.com. Honestly, it was the price which made me purchase but it's the support after the sale which will make me buy again. It's that kind of service which will make me recommend etrailer to my friends and buy from them again! Thank you etrailer!
David
4/26/2010
Good work! You made placing the order a pleasant experience.
Don
4/26/2010
Great communication. Some items were not in stock and delayed - but I knew what was happening because of communication and was given options for split ship. Good stuff.
Eric
4/26/2010
Thank you for the update and also emailing the tracking information once the part does ship. I really appreciate you staying on top of this for me!
Jeff
4/26/2010
Thanks for the quick service. I ordered parts that could have sourced out locally, but saved $50 using etrailer. The help that I recieved from the sales person made the whole online experince pleasant. My order came in earlier than I expected. The parts were just what I wanted. I would rate my whole experience at a 10.
John
4/26/2010
The part was easy to find and easy to order. Processing and shipping were quicker that expected. Great job!
Larry
4/26/2010
I ordered a Fulton duel wheel swing up jack. I'm very happy with the transaction, it arrived very quickly. It is very well constructed.
Lisa
4/26/2010
Just wanted to say thanks for the prompt and courteous service. Installed and running the road again.
Mike
4/26/2010
This is the second time I have ordered from your company and I have received super customer service BOTH times!! Keep up the good work.
Patrick
4/26/2010
I have used etrailer.com for the purchase of 3 different hitch systems and not only did I get a great deal, the service and product was touch notch. I have received my hitch with in a week.
Rick
4/26/2010
I got just what I ordered, it came when they said it would, it cost what they said, and with free shipping. In other words, what you would expect every other place you order from to do.
Robert
4/26/2010
The people at etrailer were great. The product was a great deal, even when shipped to Canada.
Thomas
4/26/2010
Excellent service. Delivery was very prompt. Installation directions very clear and straight forward.
Willard
4/26/2010
Am very pleased with etrailer - have placed two orders and they have been filled and shipped promptly - the follow-up by email in both cases has been great - thank you!
Doug
4/25/2010
Came when you said it would.
Greg
4/25/2010
etrailer upgraded my shipping without my asking for free! My Swift Hitch backup camera got here quicker than I expected and works perfectly. Makes hooking up with my 4x4 pickup a breeze! No more in-and-out to see if the trailer is lined up. 1 shot and you are ready to hook up and go. Etrailer is a great place to get your trailer gear.
Gregg
4/25/2010
Best prices on the web and super fast shipping with free upgrade! Great communication also. Thanks guys!
Jason
4/25/2010
Service was excellent, prompt communication, shipment and delivery.
Michael
4/25/2010
Ordering process was very easy.
Rick
4/25/2010
It was very easy to order, the prices are the best, and it came when they said it would. What more do you need.
Dave
4/24/2010
Great experience. I don't know squat about this subject, but needed a hitch for my Xterra. The salesperson did it all for me.
Lovina
4/24/2010
The tailgate lock shipped very fast. The lock was easy to install and works great. I appreciated getting the up to date e-mails of my order. I would definatly order from etrailer again.
Luke
4/24/2010
Another fine shopping experience. Thank you etrailer.com
Thomas
4/24/2010
Incredible! The receiver for my new Silverado arrived in 2 days. I went in my garage this morning with a half-dead flashlight, a 1/2 ratchet and a couple of sockets and installed my hitch in less than 10 minutes!! The description let me buy with confidence - another internet seller told me this part number wouldnt work...HAAAH. Glad I bought from etrailer!!! It really does look AWESOME!
Tony
4/24/2010
Products arrived as ordered. Will order from etrailer.com again.
Anthony
4/23/2010
Ordering was easy, shipping was easy. The company personnel emailed after the order was placed, and kept me up-to-date to the status of the part ordered. Then UPS kept me up-to-date, received within 4 days with standard shipping.
Last but not least!!! It was the right part!!! Just as described on the website.
Bob
4/23/2010
I think the price was amazing and a fast ship.
Chris
4/23/2010
Thanks, etrailer is GREAT to work with, that is what keeps bringing me back.
Doug
4/23/2010
In my recent brief experience with ETRAILER.COM, ease of doing business was comfortable. Was impressed with web sight arrangement and especially the videos, which clarified many questions as they came up. The phone courtesy of sales staff was outstanding also the sales personnel were friendly and thoughtful and were quite knowledgeable of the many products they carry. I would recommend ETRAILER.COM to others.
Jack
4/23/2010
Etrailer is amazing.... I ordered on Wednesday and had the hitch Friday.... Easy install, No problems... Thanks Etrailer!!!!
Jon
4/23/2010
Great customer service, shipping notification, installation instructions…this is great! I will definitely order from etrailer.com for all my trailering needs. Thank you!
Jonathan
4/23/2010
Amazing service. I received my order less than 48 hours after I placed it with etrailer.com. They followed up multiple times during the process from order acknowledgement to shipping information. Very pleased.
Richard
4/23/2010
WOW very fast shipping, very happy, hope to buy more parts as needed in the future from etrailer.
Roger
4/23/2010
Great company to deal with, fast service.
Sal
4/23/2010
Awesome Experience. Fast shipping good communication. I knew what the part I needed looked like, but was unsure specifically what to order. The youtube video showing the part matching what I needed and its installation made ALL OF THE DIFFERENCE in the world.
Shawn
4/23/2010
Great service, price, products and delivery.
Tom
4/23/2010
Website is easy to navigate. Great description of product and fast service. Order was shipped the day after purchase. Great first experience with etrailer.
Trevor
4/23/2010
This got here lightning fast, thanks for everything.
William
4/23/2010
Great service had every thing in stock. Thanks.
Alton
4/22/2010
ETrailer is a company run by people who care about the customer and they stick to their word. This is the third time that I have ordered from them, very good price, low cost shipping, and on time deleverys. Hate to say it but I bypass a local trailer supply because they don't count their customers first.
Bud
4/22/2010
Service could not have been better. Fair price. Could not find part anywhere else. Quick delivery. I would definitely shop here again.
Charles
4/22/2010
Great job, this is the second hitch I purchased. Easy to install.
Dante
4/22/2010
Great prices and very fast shipping. Thanks for the great service.
George
4/22/2010
Very happy with etrailer very fast processing and delivery. All ways kept me up on how my order was going, very easy to track my order. Thank you.
Greg
4/22/2010
My hitch was easy to order, I had a tracking # quickly, it came in less than 3 days. The installation was simple. It said it would take 40 minutes and it took 40 minutes, start to finish. I'm very impressed, I've already referred a friend. I give etrailer.com an A+
Jeff
4/22/2010
Easy and fast to complete. I think after you shop equipment then its all about price. Another reason to shop etrailer.
John
4/22/2010
Great customer service, can't wait to install my hitch.
Jon
4/22/2010
Great quality merchandise coupled with fast friendly service is a winning combination that we appreciate. We will be shopping with you again. Thank you for a great buying experience.
Larry
4/22/2010
Excellent customer service. I got my part when I was told it was being delivered.
Oscar
4/22/2010
Thanks so much, I am totally impressed with the service...the hitch showed up the next day! I have recommended you guys to a buddy of mine and he purchased a hitch through you and I just ordered ordered a bike rack...thanks!
Paul
4/22/2010
Best prices around by far, and quick shipping, great communication. I'll be ordering more in the future from you guys for sure. Thanks!
Ryan
4/22/2010
Fast shipping, and a very nice packing job.
Sam
4/22/2010
I am really happy with my order, Rims are heaver made than some so was well pleased, All my order was sent and was here in short amount of time, also at no cost!! I will help to send other folks your way!!
Virgil
4/22/2010
Super Fast Shipping. Thank You.
Wayne
4/22/2010
Found the part I needed and did not have to order the whole tow bar. Very knowledgable sales rep on phone. Very helpful, look forward to ordering again with this company.
Alvin
4/21/2010
Over all a good place to shop. I would purchase from Etrailer again.
Charlie
4/21/2010
Thanks very much for your very knowledgeable help with all my questions. Your speed in processing the order was vital in preparing for our trip. Will gladly recommend you and company and would place orders with you in the future.
Again, many thanks.
Chet
4/21/2010
Easy transaction. Good prices fast shipping. Will shop here again.
David
4/21/2010
I ordered a Valley hitch for my 09 Acura MDX on Monday and received it just 2 days later! Very knowledgeable and friendly on the phone helping me decide which hitch was best for my car. This was my second order from etrailer.com and both experiences have been flawless!! Most competitive prices on the net. Purchasing from them in the future will be a no brainer!
Jason
4/21/2010
Great service.
John
4/21/2010
I think your company's customer service is great! Thank you for your exceptional customer service. I would recommend you to anyone.
John
4/21/2010
This is my fifth order and I am very happy with etrailer.....GOOD prices and VERY fast shipping. I always compare prices before I buy and other places get you in shipping cost so etrailer has always had the best price.
John
4/21/2010
Great experience so far. I like the fact that you have installation instructions and videos on-line. Without that I would probably not have purchased from you and have just had someone install this for me.
Matthew
4/21/2010
I ordered parts for my trailer on Friday morning, they were shipped that day and I had them on Monday! Loved that fast shipping and the helpful videos on your sight, will definetly buy from you guys again!!
Michael
4/21/2010
My shopping experience with etrailer has been top notch thus far! Looking forward to receiving and installing the unit.
Nick
4/21/2010
I was quite pleased...my order was filled and shipped fast, it arrived as scheduled and the products were just as described. I like these guys.
Phillip
4/21/2010
Sometimes, at 60 yrs, you sort of forget to do something. I'm about to take a F-450 with slide-in camper and 28ft car hauler for several thousand miles and on Saturday, it dawns on me that I forgot to get the weight distribution hardware. 5 days till I hit the road and I forgot. On Monday morning I call in, and an agent helps me find everything that I need and gets in touch with the warehouse. I pay a small Express fee of something like $14 and everything arrived today, Wednesday. THANKS!! I'll gladly do business with you again!!
Rip
4/21/2010
Absolutely great!! Couldn't have asked for more. Great communication. Let me know my order had been processed and shipped. Fast shipping, ordered it on Saturday, got it on Wednesday. Exactly what I needed, easy to install the video was very helpful and works perfectly. Extremely pleased. Highly recommend.
Robert
4/21/2010
Great site! I will definitely recommend your site to my family and friends.
Brian
4/20/2010
Etrailer was very easy to deal with and was extremely efficient in processing my order and getting the item to me. It was a very pleasant business transaction.
Dave
4/20/2010
Whoa! Very prompt service....ordered and shipped the same day...can't beat that for service....I do appreciate it!
Frank
4/20/2010
Thanks to etrailer for the free shipping upgrade on my order for a Diversi-tech adjustable ball mount. My order arrived in just 4 days. The Diversi-tech adjustable ball mount has several unique features and is very nicely made. I haven't used it yet but it looks great on my van.
Gene
4/20/2010
Once the hitch arrived, I installed it in 30 minutes. It looks great, and I appreciate the convenience of buying on-line, with such a fine result. Thanks again!
Jeff
4/20/2010
Excellent. Ordered and delivered. Another order will be placed soon.
Kevin
4/20/2010
The site was easy to use. Yours was the best price that I could find online for Draw Tite, and the pop up that allowed me to spend less on another item than the cost of the shipping to get free shipping was a huge plus.
Mack
4/20/2010
Thanks you for the extra effort, that is the kind of folks I will do business with again, good old fashion values are not dead just hideing and you represent your company very well, I will order from you again.
Mike
4/20/2010
Impressed! Went right to the website and quickly found the part I needed. Prompt email from your shipping department! I would definitely purchase from etrailer again in the future. Thanks for a great experience!
Paul
4/20/2010
Excellent service! Many thanks to all of the staff at etrailer. Will not hesitate to order from them again.
Steve
4/20/2010
I ordered a trailer hitch from etrailer.com and was pleasantly surprised at the responsive and accurate follow up. The price was as stated. The delivery was precisely as stated. The potential opportunity for personal followup with a person at etrailer was directly available at all times. Great experience….will order from them in the future as first choice!
Walter
4/20/2010
Good Shipping. Good Price. The product was easy to install and works great. I was expecting a lot more hassle. Worth every penny.
Brian
4/19/2010
Thank you, I have ordered from e trailer before and was amazed at your quick service and great follow up.
Eric
4/19/2010
The e trailer website was easy to navigate, the vehicle selection process was easy, the items selected were in stock and shipped promptly. And the price is the best. It took all of 35 minutes to install a class 2 hitch on my Equinox including the electrical. Buy here, you won't be sorry.
Faron
4/19/2010
Excellent transaction. Pleasant and efficient customer service. Ball mount was as advertised and at a reasonable price. Will definitely recommend!
Larry
4/19/2010
I really appreciate the update & great service I've experienced. Thank you!
Nathan
4/19/2010
Thank you very much, I'm glad to have found your site and a great shipping deal ;)
Rich
4/19/2010
I have shopped for years and I have never enjoyed a purchase more than with etrailer.com. All the people I have talked with were very knowledgeable about their products and also plesant to work with. This was a true shopping pleasure. Did I mention the GREAT price!
Rick
4/19/2010
E trailer.com is prompt,efficient & very reasonably priced with a great selection of all your truck and trailer towing accesories. I'm very pleased with my experiences with E trailer.com
Steve
4/19/2010
These people ROCK! Theyre nice, professional and the communication is beyond belief! I asked a question, half expecting to not get an answer, and the question was answered by someone right away! Lightning FAST shipping too
Terri
4/19/2010
Fantastically quick service! My order was placed immediately and notification of progress receipt, shipping, etc. was provided to me several times. I received my item within 3 days of placing the order. Additionally, etrailer has very competive prices. THANKS!
Denny
4/18/2010
I needed a hitch for a Chevy HHR and found the best price and free shipping at etrailer.com. Very easy to install and add wiring harness.
Dick
4/18/2010
Great to do business with. The trailer hitch and wiring was real easy to install. Instructions were real clear. I installed the Curt Class II hitch with the T-One connector w/upgraded circuit protected moduLite on a 2010 Ford Taurus. Looks great on the car hardy noticeable on the car.
Gerald
4/18/2010
I had an excellent experience buying a Curt receiver hitch from etrailer. Its price was the lowest among Internet sites, placing my order on line was seamless, confirmation of the order issued within a day, as did shipping confirmation. And the product arrived in Minnesota by UPS within three days after I placed the order. How good is that!!! Congratulations, etrailer, on your performance.
Gerald
4/18/2010
Superb customer service. I placed an order just a few days ago. Received the hitch, wiring, etc right now quick in Minnesota. Everything worked as it should, hitch looks great, works great. One happy customer. Thank you!
Kelly
4/18/2010
I received my order last week, thank you! It works perfectly! I am very happy with my purchase. Again, thank you!
Russell
4/18/2010
Great service and the brake parts were a easy install.
Tracy
4/18/2010
I am very satisfied.
Herb
4/17/2010
I just want to say Thank you. I will tell all my friends and family about your company. We were very happy with our service and our product came very fast. The price was l great. Thank you again.
Jack
4/17/2010
All the parts I needed, great prices, and great customer service. I decided to add 2 more items and was assisted by a sales lady who handled everything. Thanks!
Ken
4/17/2010
Saved over $100 from dealer cost for the part and install fee and it only took me about 15 minutes to completely install, secure and clean-up. It works PERFECTLY!
Lee
4/17/2010
This is the second time I have ordered from etrailer. Excellent customer service and products. Always get a personal email regarding my order and shipping status. Very satisfied customer.
Peter
4/17/2010
Best site yet. Keep it up.
Philippe
4/17/2010
My order was handled very well, from placing the order to receiving my trailer hitch. It met my epectations and I was really pleased to see the sticker stating made in the USA. At first I visited a business who installed hitches and got an estimate for my vehicle. I saved over $250 dollars by purchasing your hitch and it was easy to install myself. Thank You.
Samuel
4/17/2010
I received my order in a timely fashion. It was amazingly easy to install. The online video directions made it very simple. Thanks for the great web site, great products and online assistance with installation. You guys are the best.
Tom
4/17/2010
This was the best service ever.
Brain
4/16/2010
etrailer had everything I needed. I received the parts days before I anticipated having them. Everything was included and it was a breeze to install. Thanks.
Carty
4/16/2010
Fantastic job, Faaasst Service. Thank You !
Dale
4/16/2010
Excellent communication, great price.
Doug
4/16/2010
They were promt with my order. When the factory was late in shippment to Etrailer. They promptly notified me as such and then told of the shiptment. I was then able to track the shipment. I will not hesitate to purchase from them again.
Douglas
4/16/2010
Great Guys and Gals to deal with! Fast efficient and courteous!
Dwayne
4/16/2010
Service was good on the phone, the item was shipped right away and arrived in good time. Haven't put it on yet but appears to have all ordered parts. Very satisfied with service.
Jeff
4/16/2010
Products work great and the shipping was done really fast. I would definitely reccoment doing business with this company. Items that I ordered were accurately pictured and described and the customer service is great!
Joey
4/16/2010
I really appreciate the fact that you upgraded my shipping to three days at no cost to me. When I need something for my 5th wheel your site will br the first one I check. Your prices are very reasonable also.
Rick
4/16/2010
I have never had a better experience online shopping in my life and I do a LOT of shopping online. THANKS!!!
Samantha
4/16/2010
All I can say is outstanding. The service and turn around time from ordering to product delivered to my front door was a great experience. I could not be happier. Great company to do business with.
Tim
4/16/2010
Thank you and I would happily recommend your company to anyone. We had a high level of service, and frequent updates.
Vishnu
4/16/2010
Extreamly satisfied with all the products I received. I ordered standard shipping and got everything in 2 days. Great customer service.
Bruce
4/15/2010
Great selection of quality items and best of all excellent service. Ordered item spare tire cover on Monday and received on Wednesday… the same week.
Carl
4/15/2010
Holy […], that was fast shipping! Great price too. I'd say you can't go wrong with etrailer.com
Darin
4/15/2010
Very fast response, It was packaged very well. Vent cap fit as expected & only took a minute to install. Im pleased with etrailer and when I need something else I'll be checking with them first. Thank you.
Dean
4/15/2010
Excellent customer service & fast shipment.
Gary
4/15/2010
The service was very fast. Even when there was a problem with an address, they communicated immediately to resolve it. Once resolved, the order shipped and received product in no time. Very nice and reliable.
Harold
4/15/2010
Thanks! It is a pleasant surprise for somebody to over deliver these days. I truly appreciate it and I will send some future business your way.
Joe
4/15/2010
Excellent web site, I easily found the trailer light I was looking for, even though I had no model number available. The detailed drawings, both side and plan views of the light and connecter prong arrangement allowed me to identify the correct replacement. The item shipped out within a few hours of me ordering it!
John
4/15/2010
It's been very easy to order exactly the parts I need. Shipping has been fast and very reasonably priced. I would highly recommend this retailer. If I need more parts, I won't hesitate to shop here again.
John
4/15/2010
Absolutely incredible service. I actually installed this in 20 minutes by myself before I left for work this morning. Thank you.
Michael
4/15/2010
I'm glad I called and got the right type of tire for my trailer. I was getting ready to buy them just from the website and I would of ended up getting the wrong type of rim. Thanks so much for answering my questions.
Mike
4/15/2010
My small online order was processed in a matter of hours - am very impressed indeed.
Paul
4/15/2010
etrailer went above and beyond the call of duty with my very first order placed with them. I placed order 0400hrs. the 15th and it was shipped by 0700hrs. same morning. They moved my shipping from 5 to7 day to 3 to7 day @ no extra charge. Their prices are execellent, entire web site interface is execellent including the FAQS answered by their experts that will answer just about any question you have. Will use etrailer again, have bookedmarked it already. Thanks etrailer for the great service.
Robert
4/15/2010
Fast responsive customer service, had part at a great price I couldn't find anywhere else. Upgraded my shipping for free to express. So far a great company to do business with.
Scott
4/15/2010
So far so good. I got an email on the 13th saying that my order was shipped and I received it on the 15th. It took me about 15 to 20 minutes to attach the trailer hitch to my car and tomorrow I will add the wiring. The was price was good too. Thanks.
Todd
4/15/2010
My experience was definitily a 5 star. They were very helpful in answering my questions I had regarding which product of two choices I wanted to purchase. I was really surprised when the products were delivered to my door in 48 hours after purchasing.
Wayne
4/15/2010
Unbelievable! Etrailer had incredible selection, in stock, and I received my parts in approximately 36 hours and only paid for 2nd day shipping. Everything was packaged very well, priced very reasonably, and included several sets of clear installation instructions. I will definitely order again instead of even driving a mile down the road, where […] doesn't even stock most of what I need.
Cory
4/14/2010
Man these people are fast! And at least the hitch I bought fit, no problem. Great to do bussiness with you.
Glenn
4/14/2010
Fast Responce with shipping information. I relly like that.
James
4/14/2010
etrailers fast and friendly service makes finding parts for your project easy, with their fast shipping takes the work out of gathering the parts.
John
4/14/2010
Everything worked out as well as could be expected. Thanks again for your dedication and extra attention that day. We were able to trade our '02 travel trailer for a new Montana fifth wheel camper as a result.
John
4/14/2010
Ordering a wiring harness for my CR-V was easy. The price was the lowest that I could find on the net. Payment was easy and, with the shipping tracking which I really like. It should be here today. Three days is awesome.
Marland
4/14/2010
I was very happy with the service I recieved from my customer service person.
Ralph
4/14/2010
Outstanding service, excellent products, best prices, and free shipping over $150. What more can you ask for!! Keep up the great work etrailer!!
Richard
4/14/2010
Extremely pleased at the service - and product. Customer service reps kept me apprised at every step, and there were no delays in shipping the items. I strongly recommend this company!
Rose
4/14/2010
The prices were very good. The site was easy to navigate through. The shipping was incredibly fast. I will be back when I need to order parts for my RV.
Tony
4/14/2010
The shopping experience was very good. The web site is easy to maneuver through and find what you are looking for. Obviously, the price was excellent because there are many other sites carrying the same type of products. The etrailer.com employees kept me up to date with the status of my order. I can't wait to get my ladder rack. Thanks, etrailer.com.
Carmen
4/13/2010
By far the best rack Ive ever bought and well worth the $$ paid.
Daniel
4/13/2010
The ease of the web site is great, selection and prices are great too.
Dedrick
4/13/2010
Quick shipping and a great product. Works perfect. Thanks!
Doug
4/13/2010
I went to etrailer and got everything I wanted hassel free. It was a pleasure to do business with you.
Frank
4/13/2010
I love the bike rack I bought from your company. It was exactly as described on your web site, and arrived quickly after the transaction. Thank you for the express shipping!
Joan
4/13/2010
Customer service is OUTSTANDING! Shipping was Super Quick. Great company to do business with. A+
John
4/13/2010
Great price. Fast service. Can't wait to receive our stuff.
Susan
4/13/2010
So far so good, easy website to navigate, great updates via email, so far couldn't be happier, next will be to install it and see how it goes, Thanks.
Charles
4/12/2010
You surpassed my expectations...you did as you said and it was good...I'll come back if I ever have a need...Thanks.
Donald
4/12/2010
Shopping at etrailer.com is easy and without hustle. I recommend this site to others.
Jose
4/12/2010
Ordered hitch and wiring for 05 Hyundai Tucson. Put the hitch on Saturday morning in about and hour and then did the wiring that afternoon and that took about an hour also. Everything fit and worked great. Customer service even called me to tell me I ordered the wrong size ball before shipping. They got the correct size and then shipped the order. Great job!! Etrailer is the best and would buy from them again.
Larry
4/12/2010
Excellent product. Exceptional service, shipping, price. One of the best companies in the market to deal with. 5 Stars
Micah
4/12/2010
Just wanted to say thank you for great service on my order. I ordered online Friday around noon, received email confirmations by the afternoon received a tracking number. Wednesday evening, the rack was at my home in S. Florida.
The rack went together easily and I like how it compliments the 4Runner instead of overwhelming it. I'm looking forward to loading it up and going camping!!
Thanks for an easy order process, prompt shipping, and communication along the way.
Philip
4/12/2010
Wiring harness arrived. Thank you again for another great transaction.
Glen
4/11/2010
Trailer hitch fit perfectly! Great system! Thanks!
Scott
4/11/2010
These guys are super sellers! Fast transaction, shipping and customer service. Also, very fair prices. I will do business with again! Thanks !
Jim
4/10/2010
Great service. Perfect fit.
John
4/10/2010
When I called etrailer, the phone was answered promptly and professionally. The customer service person was very knowledgeable and although she didn't have the info on the unit, she made a call and filled me in. When the unit was located, she made arrangemens for the shipping and called me to let me know. Excellent job.
John
4/10/2010
The price for the brake controller I purchased was far lower than that charged locally. Furthermore, the shipping was even faster than promised. I'm very pleased.
Larry
4/10/2010
This carrier is great. Quality and affordability, makes this a great deal. Looks very stylish on my Jeep Compass. Took about 30 minutes from box to vehicle.
Michael
4/10/2010
I had a great experience with the folks at etrailer. I ordered a hitch along with a bike rack. Their communication through each step was fantastic and shipping was very prompt. A great company to do business with for sure.
Ray
4/10/2010
Package was shipped and arrived sooner than expected. Received just what I ordered. Website is easy to search and provides more information than most.
Ron
4/10/2010
I want to just say, Thank You for the great business you and the rest of your people have their. I received my products very fast and they where just as I expected. Fantastic Job!! I will recommend this company to every one I know. Our paths will cross in the future for sure. Thank You.
Terry
4/10/2010
Ordered hitch 24706 and bike rack S64650 Monday afternoon and receceived by Thursday - great service with prompt shipping. Easy install & perfect fit. Thanks!
Tommy
4/10/2010
Package arrived on time as stated. Everything was in the shipment. Order staff was great to deal with. Looks like good quality products. Will recommend site to others or order for myslef in future.
Brent
4/9/2010
Dealing whith etrailer on line is as good as it gets. Got it fast and right.
James
4/9/2010
I've worked with etrailer before, and have been very impressed. The service is good and shipping is always quick. Best way to keep people coming back!
Jeff
4/9/2010
I was very pleased in the shipping and the quality of the parts. Thanks.
Jim
4/9/2010
I want to thank my sales person for processing my order which arrived a day ahead of schedule. She was very professional and courtious. I highly recommend Etrailer for all.
John
4/9/2010
Very professional, took their time to make sure I ordered what was the best option for me. Received e-mail about my shipment on the same day as I ordered.
Kenny
4/9/2010
Easy ordering, great prices, fast shipping. Appreciated the communication from seller and being able to track the shipping. Highly recommend this seller. Would certainly do business with etrailer again when needing trailer parts.
Larry
4/9/2010
Great service! Product was exactly as described and worked perfectly! I will use Etrailer again and recommend to friends.
Marc
4/9/2010
Thank you so much, You guys are great I have passed the word to other contractors. Keep up the the out standing work. Thank You.
Steve
4/9/2010
Thank you for providing excellent customer support. This is why I keep coming back to etrailer.com again and again.
Thomas
4/9/2010
I got the bracket yesterday and its great. Nice construction and a great price. I own a motorcycle shop and plan to refer you to anyone looking for your products. Thanks again.
Tom
4/9/2010
I was well pleased with the products, price, web page layout and fast shipping. I did price some winches and etrailer had the best price on winches and wiring harness.
William
4/9/2010
Thank you....again for your incredible service that you provide, why would I want to shop anywhere else?
Bill
4/8/2010
It just doesnt get any easier than this...Locate part quickly, pay, next day you get email saying item shipped. Great experience, Thanks.
Gilbert
4/8/2010
I had a very pleasant expierence placing an order with etrailer. I called for product information and spoke with a very knowledable sales person. She then took my information for an immediate order and shipping transaction. Great, friendly service. Will shop here again. Thanks.
Hayes
4/8/2010
I was very pleased with my experience with etrailer. I received the exact parts that I ordered well within the time that they were promised 3-5 business days. You can't get this kind of service at the dealerships that I went to. Most didn't even carry the part I was looking for and the one that did wanted 3X what etrailer sells it for. I will definitely be back here for more parts when I need them.
Jack
4/8/2010
I love this site. It's easy to order and its in stock. I love the fast shipping. This my second purchase and will be back. p.s It's way cheaper than my local truck accessories place here in Grand Prairie, TX
Jessie
4/8/2010
I have found a great variety of products, surpassing my expectations. Prices are reasonable and order was processed and shipped on the same day. I also like that you offer video and diagrams for the product installations. Thank you.
Lorrie
4/8/2010
Awesome service!! I ordered the hitch on a Sunday night, it arrived at my door on Wednesday. The hitch took no time to install. The price was right! What more can a person ask for!
Mary
4/8/2010
Great, very informative & easy to use website. I asked for information & got answears quickly. Very Professional.
Roberto
4/8/2010
This was excellent service, Upgrade my shipping ar no extra cost and had the item in had in three days, I definitly will do business again with E-Trailer.
Roger
4/8/2010
Excellent communication and extremely fast delivery. I'll Be Back. Thank you.
Roman
4/8/2010
Exceeded all expectations ... Quick order confirmation ... Shipped the same afternoon, with UPS tracking info, arrived as scheduled, good instructions, easy installation ... Looks good, works well ... Highly recommended.
Steve
4/8/2010
Thank you for the info. The lock arrived today. You have been a great company to work with.
Susan
4/8/2010
Very quick and easy to use. Found exactly what I was looking for.
Alan
4/7/2010
After spending hours at specialty auto accessory shops with no luck, I was excited to find the step bars I needed at such a fantastic price on etrailer. They were shipped for free right to my door and look fantastic on my car. Having done business with etrailer twice now, I would highly recommend them to anyone looking for a user-friendly site with a wide variety of product.
Amanda
4/7/2010
Great website. I got the hitch and put it on in about 20 minutes!
Ben
4/7/2010
My experience with etrailer.com was wonderful. The service was fast and efficient and they provided follow-up emails through the whole process. I would recommend etrailer.com and the SIU hitch cover to anyone! Thanks!
Beth
4/7/2010
You guys are great! Thanks for the excellent service.
Brian
4/7/2010
Doing business with your company has been a pleasure I was kept informed while my order was filled. Thank you.
Dennis
4/7/2010
Very good website. Excellent communication and extremely fast delivery. Price was lower than any other place I could find on the web.
Gary
4/7/2010
I got home today and the box is here already! How the […] did you do that? Great job!
Jim
4/7/2010
Thanks…(the person I spoke with was) an excellent sales rep...It was a pleasure talking with you today!
John
4/7/2010
Got everything on time and in great shape. I will be ordering the other axle soon.
Loren
4/7/2010
I am extremely pleased with the service provided by etrailer associates. Order and shipping confirmation was emailed promptly.
Rob
4/7/2010
Great customer service and quick shipping. We will be back.
Scott
4/7/2010
Ordering online with etrailers is as simple as 123 and your done. Email response is quick and precise. A very secure link. Thanks again etrailer.
Thomas
4/7/2010
Received the hitch today and installed it. Thank you very much for the very quick service. I like the way you handle your customers.
Tommy
4/7/2010
Great experience with excellent service...I will be back with my trailers needs…thanks.
Tony
4/7/2010
The service was fast and friendly. The instructions were very clear and easy to follow. Installation was straightforward. I am very pleased with the way the hitch looks on my Murano! Thanks for everything!
Amy
4/6/2010
Top notch customer service first of all!! Second, the hitch fit perfectly, didn't have to lower the exhaust at all. The body is very well concealed too, all that is seen is the square hitch connection.
Angie
4/6/2010
I think your service was great! The videos really helped a lot. I feel you guys provided the best price along with the best product support. Thanks!
David
4/6/2010
Great company to order from they have everthing you need for your trailers
and more. Thanks.
George
4/6/2010
Excellent!! My customer service person was outstanding in taking my order, & it shipped the same day as promised. I would highly recommend Etrailer to everyone. Thankyou Etrailer.
Glenn
4/6/2010
I received the cable yesterday. Thanks for the excellent response and quick shipping.
Jack
4/6/2010
Excellent products, SUPER fast shipping. I've dealt with etrailer before ,and I will deal with them again. You can not go wrong buying your trailer needs from etrailer! Thank you etrailer.
Jeff
4/6/2010
Thank you for your professional customer service. I look forward to doing more business with you in the future. Have a great day!
Jim
4/6/2010
Was a very easy install after we loosely tightened the driver side bolts the bolts over the muffler went in easy. Love the built in light connection. Thanks for a great set of instructions and the vidio was a big help.
Lynn
4/6/2010
Your products are of an outstanding quality. I have ordered extra items to augment the 34 cubic foot enclosed carrier I purchased from etrailer. These items were shipped and received within three days of the order, at the base shipping rate. I will continue to purchased equipment from etrailer as you have quality gear and excellent service.
Michael
4/6/2010
Great experience...found what I needed...Purchased, now its on its way. Look forward to doing business with etrailer.com again in the future!
Rock
4/6/2010
I have enjoyed shopping with e trailer. They have what you need at a Fair price. Also with help you by phone if you have any problems. Thanks Again for the great service.
Steve
4/6/2010
Items as described. Great selection, great prices.
Steve
4/6/2010
Great communication so far. The price was good and the website is like Homedepot for trailering.
Anthony
4/5/2010
Received my order right on time just as promised.. everything that I ordered.. no more - no less... this is the way a small business should operate!!! Thanks.
Bruce
4/5/2010
You are highly recommended, and your customer care is excellent. Will be back again.
Dana
4/5/2010
Very fast delivery and the price was a fraction of what the dealer wanted.
Dave
4/5/2010
Great service. Just what I ordered. Thanks.
George
4/5/2010
I've been ripped off by internet businesses before, so I'm incredibly wary. Etrailer is transparent, they openly and eagerly communicate, and run a great business. My order was processed quickly, shipped in a day, and I was e mailed every step of the way! E-Trailer is a business you can count on.
James
4/5/2010
I have a early 80s Coleman trailer with broken taillights, I went to your web site and saw exacly what I needed in a couple of minutes of browsing, and a couple of minutes later my order was finished, you guys made it very easy to order, great job!
Jay
4/5/2010
I bought a 1 ¼ inch hitch and a bicycle carrier last week. I installed the hitch in about an hour. It went like a charm, and was $300 less than the Saab dealer wanted. The quality of both the hitch and bicycle carrier were above my expectations.
Jim
4/5/2010
The web site was very easy to locate the style of hitch for my 2007 Honda CRV. Additional items were offered I included the wiring harness with my hitch purchase. Great follow up after my purchase, prices were good. Very easy to install it took only 15 mins. Great fit and look.
Joe
4/5/2010
Very impressed with communications from them. I think I received about 3 emails from them. Shopping here was a pleasure!!! The license plate frame was very high quality, I was very pleased.
Margaret
4/5/2010
Got to tell you these guys were great - they shipped within the 1st day following the order and upgraded the shipping - the hitch was very well built and the wiring was simple to install.
Richard
4/5/2010
This is the best service I have had from any online purchase and I certainly appreciate your help! This was my first time on your site but I will be sure to come back!
Richard
4/5/2010
Great service, guys!
Tom
4/5/2010
Product was just as described, tracking was easy.
Tony
4/5/2010
I had a very positive experience with etrailer.com. I easily found the products I needed, was billed in a timely manner, and received the product in a single week with free shipping by UPS ground. The products were easily assembled and instructions were clear. I would recommend etrailer to anybody that wanted to by a trailer hitch for their vehicles.
Marc
4/4/2010
Very friendly service. I needed the part in a hurry and the saleslady got right on it. I ordered it on Saturday, it was shipped on Sunday and received on Wednesday. The box was tagged as red hot rush and so it was.
Merl
4/4/2010
Etrailer was a great experience. I was told during purchase that it would be 5 to 7 days to receive my part and I was upgraded to 3 to 5 day shipping for free. That is what I call great customer service and will buy from etrailer again.
Mike
4/3/2010
Great service. Customer Service took the time to determine if bike rack would work. Suggested better product which worked perfectly. Had the product shipped on time for a low price. Followed up with multiple emails including one click hyperlink to track shipping. Much appreciated.
Tim
4/3/2010
This company is is a very fast shipper. The item was as described. I will be ordering from these people again.
Albert
4/2/2010
I was looking for a wiring diagram so I could splice the cable from my Brake Controller to the Pig Tail from my Toyota when I found a pre-made cable and a video on how/where to connect it. What a score! Had to buy the cable, too easy. They even upgraded my shipping option. Awesome site!
Clark
4/2/2010
I would like to thank you for the exceptional service with regard to my first order with etrailer.com. I can certainly say that I will gladly recommend your business to friends, co-workers and family. Thank you and continued success.
Darlene
4/2/2010
I just wanted to thank you for such prompt service. I was totally shocked at how quick my hitch was sent and had arrived. This was the exact hitch I was looking for. The installation was straight forward and worked out beautifully. Lots of money saved!
Daryl
4/2/2010
Got what I ordered and it arrived very quickly.
Dennis
4/2/2010
I was blown away by the awesome experience had when shopping at etrailer.com. This website has the lowest prices by far!!! Their customer service is unbelievable. I made a purchase that qualified me for free shipping 5 to 7 days and my order shipped literally hours after I placed it and they upgraded me to priority shipping 3 to 5 days at no cost to me. You guys are great!!! etrailer customer for life!
Dom
4/2/2010
Great 5 stars
Jordan
4/2/2010
Excellent website with plenty of info about the products they sell. Quick to ship and very informative. They keep you updated on shipment which is great when wanting an item fast.
Liz
4/2/2010
Fantastic service and the hitch fit like a charm.
Mark
4/2/2010
Thank you guys it's been great shopping with etrailer I will come back to shop again and will tell my friend... thanks again.
Mitchell
4/2/2010
I received the part today, you guys are the best!
Oscar
4/2/2010
Placed my first order with etrailer earlier today. Received an email a few hours later that my order had shipped. This is better service than I have received on premium cost expedited orders from other suppliers. Before placing my order I had a few questions, regarding the towing items needed, and the sales person was very helpful. I will try to share the balance of my experience after receiving the order.
Shelby
4/2/2010
I have shopped with etrailer several times and have always had great service, a great product, and at a fair price. That's why I came back again. Thanks again to all the employees at etrailer.
Stephen
4/2/2010
A perfect deal, start to finish! Good price, fast shipping, outstanding product. Can't ask for better service! Thanks etrailer!
Steve
4/2/2010
One of the best online shopping experiences I've had. The packages arrived in record time and in great condition. Can't wait to get busy installing them on my truck. Thanks for your outstanding service.
Ted
4/2/2010
Wow, that has to be the quickest shipment of the right stuff ever, book marked and passed on to all I know who need trailer stuff. Thanks!
Terry
4/2/2010
I ordered a front hitch receiver for a Chevy Colorado. I was nervous about the fit. But my product arrived very quickly, and fit well with no modification and installed quickly. I am very confident in etrailer now and will shop them first when I need to order again.
Bradley
4/1/2010
Product was exactly what I wanted and shipped immediately. Recommend this site to anyone looking for hitch products with a low price, update emails on the order and swift shipment.
Brian
4/1/2010
Buying a trailer hitch through etrailer.com was a pleasing experience. Everyone was very helpful and after checking numerous amount of web sites this was by far the best price! Thanks.
Dale
4/1/2010
Excellent response & delivery. Harness installation/instructions was very good. Like the T connections. Hitch fit-up: excellent. I will recommend etrailer.com as a source to anyone looking for an easy hitch-harness installation. Thank you.
Dave
4/1/2010
Ordered the Amp-research Bed X-tender. Great price and free fast! shipping. I put the extender on in about 45 minutes by myself and Love It. Quality product and great buying experience. WOuld Reccomend to anyone! Thanks.
David
4/1/2010
Thank you for the fast service and the good price. I'll be back.
David
4/1/2010
This shopping experience was great! My order was placed and received the second day, which was wonderful. I just noticed a broken hinge on the door of my horse trailer which I needed to use. The delivery was so fast I will be back on the road in no time. Thanks so much.
Elizabeth
4/1/2010
I easily found the parts I needed that fit my model car. Ordering was just as easy as locating the parts. Even better was how quickly the parts came in. I ordered on a Saturdy and I had them by the following Thursday. And, all parts were there and correct. Overall, a great experience.
Frank
4/1/2010
I have a 2000 Chevrolet Silverado and needed a brake controller. I was easily able to order a proportional brake controller with an adapter plug. The wires just plugged in and it was installed in less than 1/2 hour. The shippment came to my home 2 days after my order which is great. I expect that Etrailer will be on my favorites tab for a while.
Gene
4/1/2010
Received hitch 69 Hrs. after I placed order. Thank You.
Harvey
4/1/2010
Excellent service a must place to shop. Thank you.
Ken
4/1/2010
Fast shipping on the trailer light. Excellent e-mail communication on order status. Thanks!
Matt
4/1/2010
Ordered class III reciever and wiring kit for 2010 Buick Enclave on Mon. was here Thurs! Everything fit perfectly, went in smoothly with no problems. Once again, Etrailer has exceded my expectations. Thanx!
O.J.
4/1/2010
Very fast shipping. Wonderful product and service. Will definitely make you first call next time!
Rodney
4/1/2010
Great business to buy from. Super fast delivery! Product was easy to install! Would buy from again! Thanks!
Sharon
4/1/2010
Ordering from your web site was simple and easy. Thanks for your follow-up E-mails.
Al
3/31/2010
Customer Service was excellent to work with. They helped me select the correct hitch and wiring for my car, and it shipped same day. Thank you for a very smooth transaction!
Anthony
3/31/2010
Sooooooo far, I'm impressed! Thanks for asking.
Bob
3/31/2010
Extremely fast shipping. Ordered it yesterday at 9 am, got it today at 12:30 pm. Even though it was just across the state, never thought it would be that fast. Thanks.
Donnie
3/31/2010
This is my 2nd order from etrailer and I am very empressed with your quick responses. My 1st order 6 months ago was shipped the same day I placed the order and it looks like this order is going to be the same way. I talked to 2 different reps, and both were very helpful and very courteous.
George
3/31/2010
Great price and great service. I placed my order Friday evening, but Monday morning I realized I'd like to add an item, but was afraid it might be too late. The revised order still got shipped that same day. Great job!
Greg
3/31/2010
I found the staff at etrailer very friendly. I tracked my hitch and from the time it left etrailer to my door was less than 48 hours! Awsome! Thanx.
Jeff
3/31/2010
Etrailer.com made it soooo easy to find what I was looking for. I'm completely satisfied with the product, pricing and shipping. Thanks etrailer.
Jeffery
3/31/2010
Great selection of products. Had what I needed at the best price. Fast shipping after notification that product had been shipped. Will continue to shop with this retailer. Thanks.
Mark
3/31/2010
Purchased the hitch on Monday and it was delivered Wednesday! Amazing how fast it was. Thanks etrailer.
Matt
3/31/2010
This was my second order from etrailer. I couldn't have had a better buying experience. The selection of items for my vehicle was far better than most other online stores. The prices are very competitive and the speed of shipment is not equaled by anyone. I will recommend this store to my friends and I will certainly shop with them again.
Richard
3/31/2010
I can give this organisation a 5 star rating as the efficiency and courtisy shown by a number of staff in my dealing have been unquestionable.
Ron
3/31/2010
I don't know how to rate etrailer.com without sounding like I am gushing or a paid endorsement. In business there are only three goals: Being Cheaper, Better, Faster. Cheaper: Your price was well below anyone elses. Better: Your online help documents show detail that no one else does. Faster: I paid for the slowest shipping and I received the product second day. I had a problem with the product, not your company. It was handled in a way that exceeded my expectations. I wish that I had room here to describe my expectations and then detail each instance where you exceeded. I wish that your company was the single interface between me and each of my online purchases. I love your customer service department. They made having a problem, not such a problem. Thanks!
Warren
3/31/2010
Thought the shopping was easy. It lead me to the parts I needed. Also, the tutorial on installation removed my trepidation with the order.
Andy
3/30/2010
Purchased 2 5th wheel install kits for different trucks at different times. Both times I was extremely pleased with Fast, accurate shipping and excellent product. Thanks.
Ed
3/30/2010
Good quality products at reasonable prices. Great service!
Hermann
3/30/2010
I ordered a hitch for my vehicle and I showed on time and as descriped. I will order from them again. There are many different companies to purchase hitches from on the net and I am glad I selected etrailer.
Jason
3/30/2010
The lady on the phone was very nice, polite, and a joy to work with. She made my shopping easy and fun. There is always follow up. I know when my order has been shipped and when to expect it. That's important to me. Thanks again.
Jody
3/30/2010
As always you guys under promise and over deliver. Looking forward to getting my product. Confident, based on prior orders that it will be of the highest quality. And looking forward to doing business with you guys in the future. Thanks!
Robert
3/30/2010
Great prices, service great.
William
3/30/2010
Great company!!
Andrew
3/29/2010
I have checked out dozens of suppliers for these fenders & etrailer had the best price & internation shipping. And it took them less than 2 days to process & ship my order.
Angela
3/29/2010
I wanted to make sure people know how good a customer service dept Etrailer has. Their help went beyond what I an normally accustomed to in todays society. Glad to see there are people out there that really do care about the customer. Rest assured I will send business your way when I have the opportunity to do so.
Dale
3/29/2010
What can I say? Your service was fantastic! I needed a brake controller and I didn't think my 2003 GMC Serria pickup would just plug and play but the customer service lady at etrailer.com assured me it would. I love the Brake Controller but the most amazing part of this transaction was etrailers service and how fast they got it shipped. I placed the order at about 7:40PM on 3/16 on my way home from work and when I got home I had an e-mail saying that my order had shipped and unbelievely on 3/19 the brake controller was on my door step. I live in the Houston, Texas area. The box had an orange sticker on it that said RED HOT RUSH, so I guess when etrailer says RUSH they're not joking! I just got back from a 500 mile round trip and the controller worked perfectly. Thanks.
David
3/29/2010
I ordered my hitch from etrailer as it was the lowest price I found, no shipping, and it was in stock. I ordered it on Wednesday afternoon and was told I should get it the following Monday. But it came on Friday, less than 24 hours after ordering. It took me less time to mount than what I was told, and that included time to find tools and raise the car to put on jack stands not necessary but easier to work on. I am very satisfied with my hitch.
Fred
3/29/2010
If your service and products are as good as the person on the phone, I will be thrilled. I am glad I found your site, I normally do not shop on the internet and I may have to change that. I am pleased with what I have seen so far. Thanks and keep up the good work.
Joe
3/29/2010
What an awesome experience. Several places told me that I needed to purchase the entire stabilizer package due to one broken bracket. The sales lady helped me find the bracket for 1/6 the cost. Thanks x 1,000,000,000
Karin
3/29/2010
Ordering was easy, and you had everything we were looking for. We received our order quickly and everything was packed well and correct. All in all it was a great experience ordering from you. Should we need anything in the future, we will check your site first!
Kelly
3/29/2010
Fast and free shipping, quality parts as advertised and the lowest prices to boot!!
Len
3/29/2010
My experience with etrailer.com has been fantastic. I really appreciate the prompt notification of confirmation and shipping information. The prices are great and the quality of the products are very good. I would definitely recommend this site to anyone who needs these kinds of products.
Patrick
3/29/2010
This is my 2nd order with Etrailer.com. Both times my order was shipped Very Quickly. I will continue to use Etrailer.com for future purchases.
Ray
3/29/2010
Purchased the Hidden Hitch for my 2006 Honda Ridgeline. Delivery and communication were fantastic. Hitch was delivered 2-days after purchase with free delivery. Installation instructions were as advertised. Great Transaction. Thanks.
Chuck
3/28/2010
Thanks for the courteous and timely service. We can now make arrangements to have it installed...and away we go!
Gary
3/28/2010
Fantastic service! I ordered a hitch for a 2010 Dodge Ram with 5-7 day shipping, etrailer upgraded my shipping for free and I received my hitch the next day. I was very pleased with the product and the installation was very simple ~15 min. I would definitely order from etrailer again.
Jeff
3/28/2010
Thank you and your company for the fast service, received it the next day! Installed on our triked gold wing and looks good. Will only have to increase the tension on the springs.
John
3/28/2010
My Hitch arrived, very fast shipping. Thanks to the lady helping with my order everything was as expected. Yes I would definitely buy here again!! Thank You for your help.
Ron
3/28/2010
Thank you for your service. It was a great experience. It was so easy. I am 68 years old and I did this by myself. Again thank you for your great service.
Russell
3/28/2010
For the second time: unbeatable prices and outstanding service from eTrailer.com. Third time back, I won't even bother shopping around. Coming straight to you. Thanks a bunch.
Dylan
3/27/2010
Part exactly what I was looking for. Great service, communication and item was shipped quickly. Would deal with again. Thanks etrailer.
Keith
3/27/2010
I can't thank you enough for the OUTSTASNDING service that I recieved from you. My wife and I own a restaurant in SC, so customer service is huge! You were extremely pleasent and went overboard in helping me make the right decisions for the parts on our new Tribeca. It's hard to find such great customer service these days.
Nick
3/27/2010
Talk about service. I looked at several sites for the right bike rack. I happened on you site somewhat by accident. The first thing that impressed was showing how the various racks attached and were used. A 2nd, although somewhat minor consideration was the price which was competative. After ordering at 2:00pm I was immediately notified that they had the order, a short time later that it was on hand and by evening a note that it not only had been shipped, they upgraded the delivery at no additional cost so it would arive 2 or 3 days ealier. Thanks for everyting.
Oren
3/27/2010
Thanks for giving me the best price I found on the internet for the items I purchased. The shipping proccess was great and I installed my hitch myself in less than 30min with no power tools. Cheers!
Steve
3/27/2010
Great service. Thank you for keeping me up to date on my shipment: sent initial invoice, then an e-mail saying they product was in stock and would be sent within 48 hours, then another e-mail with tracking information.
Christina
3/26/2010
I received my parts on time and at the best price available. I'm very happy with the product and would recommend the site to anyone.
Claude
3/26/2010
Service was quick, polite and items shipped quickly.
Hank
3/26/2010
All the emails were very timely and answered all my questions in detail. I was in a hurry to get this carrier in as we plan to use it next week. I ordered it late Monday night on line and received it early Thursday. That's pretty quick in my book and I guessing I saved $131.00 off the list price over other posted retail amounts and not including the free freight! Nice people, fair price and in stock, I'll be back.
Jim
3/26/2010
I bought a hitch and related wiring adapter for my 2010 Toyota Rav4. Best price on the net and excellent service. I couldn't find a 1 1/2 inch hitch cover locally and ordered that too. Again an excellent experience. I'm a dedicated customer for sure now!!!!! Oh, did I mention best prices too!!!!!!
Jim
3/26/2010
Love the shipping and product at a great price. A loyal customer!
John
3/26/2010
Super fast shipping! Great service!
Michael
3/26/2010
The part as described was EXCELLENT. Highly recommend etrailer! I will be using them again. For sure! Thank you.
Mike
3/26/2010
Great service, selection and prices, have received all my items on past orders quickly. Will recommend your company anytime.
Rick
3/26/2010
Experience to date has been absolutely tremendous. Staff is very helpful and accommodating. I will look here first for my needs!
Wolfgang
3/26/2010
I am VERY satisfied with the service I received from etrailer. They shipped my tires and rims out the same day I ordered them. They even upgraded the shipping method so I received the tires sooner than expected. If I am ever in need of trailer parts, I will go to them first.
Andy
3/25/2010
My shipment arrived quickly, and free I might add. The carrier was so easy to put together that my 8 year old helped me. The best move I made was purchasing the bag along with carrier. We loaded that bag up and set off on our 11 hour drive and nothing budged the entire trip. I checked at each stop and the 6 straps included with the bag hadn't slipped once. For under $200, this setup was awesome. Thanks for the fast and free shipping, but most importantly Thanks for the quality of products.
Billy
3/25/2010
Installation was a breeze, fit and finish were perfect, thanks.
Britt
3/25/2010
Great communication, great delivery time, great experience!!! I will definitely be back. Thank you.
Christopher
3/25/2010
Excellent webb site. Prices were the best I could find. Merchandise was shipped the same day. I would rate e-trailer on ascale of 1 to10 a 10.
Darwin
3/25/2010
My second order with E-trailer and no complaints. Very fast and freindly service.
Garrett
3/25/2010
I think all internet shoppers have probably had a taste of poor customer service. Not so at etrailer. They exceeded my expectations and I wish each internet purchase was as professional as etrailer. Well done.
Jarid
3/25/2010
I'm impressed with etrailer.com! I hadn't so much as hung up after placing my order when I received email confirmation. Less than an hour later I received an email telling me that the order had shipped it only took 2 days for receipt of my order via UPS Ground. This was the first no-cussing project I've had in years. Everything arrived intact, with instructions. It took the time that was indicated on the website for each DIY component I ordered. Usually I end up spending 3x the amount of time than I planned, but this was right on track. I've already recommended etrailer.com to three friends and I'll order from yall again when I have the need. Thanks!
Kevin
3/25/2010
Friendly and efficient customer support through email. Very helpful in answering questions and addressing my concerns. Thanks e-trailer!
Matt
3/25/2010
Best customer service I have ever delt with!!
Matthew
3/25/2010
I'll have to admit this was probably one of the best online purchasing experiences I have ever had. Great communication. Updates in email and tracking information sent. Would highly recommend this company to anyone looking for a trailer hitch.
Patrick
3/25/2010
Super Fast Shipping and Great Prices.
Steven
3/25/2010
I was very impressed with the quick arrival of my order and the quality of the parts. Thanks!
Troy
3/25/2010
Excellent response. Product arrived in a timely manner. Functions as described. Would definitely purchase from etrailer again when need arises.
Dan
3/24/2010
My order is being sent in a very short time and better than I expected.
Ed
3/24/2010
You guys are great, very good customer service, very fast shipping, will do business again.
Ryan
3/24/2010
Very smooth and professional transaction. Excellent customer service, quick ship and great price…Thanks and keep up the good work!
Taro
3/24/2010
I receved my hitch in just a few days via UPS. No problems whatsoever with my order. Thanks!
Victor
3/24/2010
Easy install and great price for the product ordered.
William
3/24/2010
This was my first experience with etrailer.com and was extremely pleased with the sales person. They were very helpful and friendly. Without a doubt I will use them again.
Barry
3/23/2010
Thanks for the trailer hitch I just received it today! I want to thank the gal who took her time to watch for it when it came in to be shipped. It looks nice on my vehicle.
Chuck
3/23/2010
Excellent service and quick response to my questions, thank you!
Eddie
3/23/2010
The etrailer.com web site was easy to navigate and their customer service was excellent. The shipment was received in just 3 days after placing the order. Great service! The trailer wiring harness fit perfectly and went on the truck with ease. Thanks
Jim
3/23/2010
I ordered a trailer hitch and bike carrier standard shipping, I was upgraded to priority shipping and received my merchandise in 4 days. The hitch installed very easily and is hardly noticeable on my 2009 Equinox. The bike carrier is more than expected. I was so surprised with the excellent service and quality of items. Would higly recommend your company to anyone.
Jo
3/23/2010
I found etrailer.com. They had my hitch. The price was right. They didn't try to soak me for shipping. They responded fast and communicated shipping info. Nice.
John
3/23/2010
This was a simple transaction. My bike carrier shipped the same day and it was half the price of my local bike shop. On top of that there was no charge for shipping. How can you beat that?
Mark
3/23/2010
Excellent service and help. The rep I worked with was very helpful. I will definitely be a repeat customer.
Mike
3/23/2010
I called and placed my order. The sales lady provided great customer service.
Prices are great even when you add in shipping.
Mike
3/23/2010
Your web site was easy to use. I like the conformation emails I get at each step of the process.
Peter
3/23/2010
Fast shipping, very good people to order from they let you know exactly what's going on with your order from start to finish!!! Thanks.
Robert
3/23/2010
Awesome customer service, excellent value, free shipping, excellent website… will definitely shop here again. Thanks e-trailer!
Scott
3/23/2010
So for I can't complain. It was nice for someone to let me know they recieved my order and let me know that I could track it. This was such a small order I wasn't expecting that service. Thanks.
Anthony
3/22/2010
etrailer.com is great! They have the best prices for the things I'm looking for and they ship things out quickly.
Domingo
3/22/2010
I placed the order on a Saturday and it is shipped on Monday. I couldn't ask for better service than that. The next time I need something related to trailers, I will definitely use etrailer.com.
James
3/22/2010
I have always been very satisfied with the service and value ordering my trailer towing equipment from etrailer. A great company to work with keep up the good work.
Joseph
3/22/2010
I had a very good experience ordering through etrailer. I ordered a wire harness on-line for my 2002 Dodge Dakota on Monday night and received the hitch on Thursday. I would and did refer others to this site.
Tom
3/22/2010
Placing order was easy.
Tony
3/22/2010
I think it was just what I ordered and very very fast shipping thank you I look forward to dealing with e-trailer again.
Jeremiah
3/21/2010
etrailer rocks!
Jim
3/21/2010
Great equipment, great prices, and great delivery time. What more can you ask for?
Jim
3/21/2010
My order was shipped very promptly, and arrived very quickly. Items I ordered are just great - quality, appearance, functionality ... thanks!!!
Michael
3/21/2010
Fast, efficient shopping experience. I have bookmarked Etrailer for the future.
Great company to deal with.
Harvey
3/20/2010
WOW!! What great service. I ordered an exhaust system for my Saturn Sky and it came in about 4 days. I wanted to say in todays economic times with others cutting back on customer service, you folks did a great job and I will be back
when the needs come up. GREAT JOB!!
Mark
3/20/2010
Great Service!! They upgraded my shipping at no extra charge and shipped the same day I ordered. I will definitely use them for all my trailer needs.
Michael
3/20/2010
etrailer had both excellent customer service and a perfect hitch! Thank you.
Pattty
3/20/2010
etrailer.com has always had everything I am looking for for any trailer I am working on with outstanding prices. The customer service you receive is 2nd to nobody else I have dealt with. Execellent communication from the time you place your order till the time it receive it. Look forward to future purchases. Thanks!!!!!!!
Shian
3/20/2010
etrailer changed my delivery date from 7 days to 5 with no extra shipping $$ awsome! I found just what I was looking for. I'LL BE BACK……..
Tom
3/20/2010
Everything etrailer sent me was just as I thought it was going to be, great. The install of my new hitch was straight forward and solid. My products even came a day earlier than I thought they were going to. Thanks etrailer.com!
Adam
3/19/2010
Etrailer had the best price I could find on the internet and free shipping. The best part of the transaction was they shipped it out the same day I ordered the hitch and I recieved it within two days. Thanks.
Gerald
3/19/2010
Dude, the website was great. I was just doing a Google video search on how to install trailer wiring on my Pathfinder and your website pops up, great video instructions, short, easy. Then the part was listed below to in the cart and check out….way easy and informative. I was planning to have a local shop put this wiring in but after finding your site, this is something I can definitely do. Thank you.
Joe
3/19/2010
Great prices, great service, great communication on the status of the order. I'll be telling my friends about you!
Justin
3/19/2010
I had a great experience with etrailer and they personally emailed me to make sure I was satisfied. I even got a quick response to my email I sent in return. I love my new rack and can't wait to hit the mountain biking trails for the first time this year!
Matt
3/19/2010
Quick response that order was received and procesed even though it was 10PM. Price was best on the web.
Michael
3/19/2010
Great experience! I had a sudden need for the wiring harness and the fast, two-day shipping got the item here in time. And it was an easy install and good price. Thanks.
Scot
3/19/2010
I ordered on a Sunday and I had the hitch in my hands on Friday morning. This is about the same as when I bought a hitch for another truck four years ago. It was easy to install.
Steve
3/19/2010
I ordered my harness in the evening and got it the next day. It works great. I have it already installed. Chevy dealer didn’t have the first clue on installing wires for trailer lights. Great people to deal with for Accessories!
Vernon
3/19/2010
Very good service. Fast reply to shipping questions.
Wayne
3/19/2010
First off, let me say that this was a GREAT experience! The price was great, it shipped early and installed easy. THANKS!!!!!
Bruce
3/18/2010
etrailer site was layed out well and easy to use - the fulfillment department was awesome - I expected 7 days and should now get the order in 4 - THANKS etrailer this is much appreciated. Etrailer seems to have a full product line with full descriptions that were easy to work with - thanks.
Chuck
3/18/2010
Fast shipping..... easy installation.. great product. THANKS
Jason
3/18/2010
I purchased a hitch, prodigy brake unit, and seven pin lights hook up unit. All came in quick, and hooked up great. Thanks.
Jeremy
3/18/2010
Great price, great communication via e-mail, speedy delivery, quality parts. What more could you ask for?
John
3/18/2010
Very good experience. Goods received exactly as ordered. Thank you.
Louis
3/18/2010
Excellent communication. Shipped even quicker than expected. Great prices. Will use again.
Mark
3/18/2010
I think the entire process was very painless. I initially called to do a f/u as to whether an order would ship from your Toronto location since I live in Canada. The lady who took my call was very pleasant and she took my order, saving me having to back on line. She was very efficient and in a matter of minutes, the order was placed, the credit card information was exchanged and I was done! Immediately got a confirmation email, with a further advice that the order was already en route. Couldn't ask for anything more. Seamless!!!!!
Myron
3/18/2010
The products are fairly priced, and the shopping experience was a good one. I like the UPS shipping, because I work for UPS!
Ray
3/18/2010
Just purchased and received my Hitch Mounted Bike Rack from etrailer.com and all I can say is that it was a great experience. My order was shipped the same day I placed it, and was expedited for free. I received my order and everything was as described. What a nice shopping experience, I will definitely use etrailer again and will recommend it to all my friends.
Thomas
3/18/2010
This is the second truck I have outfitted with E-trailer and they are the absolute best. With the first truck my order got to my home in two days and it was a dead- on fit. I haven't received the new products yet, just ordered them yesterday and they shipped yesterday, but I expect the same will hold true. This company is the best!
Todd
3/18/2010
Etrailer was great!
Wil
3/18/2010
I always get prompt shipping and items are just what I ordered. Great service, thanks.
Andy
3/17/2010
Thanks for the prompt and courteous turn-around on my order. My previous business with you has been great. The hitch was of high quality and easy to install. Now that I'm in the market for a new hitch, I am a repeat customer. Keep up the good work.
Brian
3/17/2010
It was simple to find the right hitch for my car.
Chris
3/17/2010
My experience with Etrailer.com has been wonderful. The communication was very good, the product description was accurate, great product, quick shipping and I will use them in the future.
Dan
3/17/2010
Ordered a ROLA hitch carrier at a very competitive price w/free shipping.
Carrier arrived totally in tact and very fast. Thanks etrailer for your fast service.
Galen
3/17/2010
Without a doubt one of the best online purchase experiences Ive had.
Prices are competitive, parts are easy to find, communication is great let you know where your order standsand shipping is FAST! My first stop for trailer and towing needs.
Harold
3/17/2010
Ordered a tow bar and an electrical connector late one evening west coast time. By the next morning I had an e-mail telling me that everything had shipped, and not even a week later a 66 pound box arrived at my door. Couldn't be easier - from now on etrailer is my go-to place for anything I need.
Joe
3/17/2010
The best online shopping experience I have ever had,hands down. Outstanding customer service. Within 2 hours of my order, it was already being shipped. Etrailer.com sets the bar for online business. It's too bad they don't sell everything.
John
3/17/2010
I contacted etrailer by email on a question for a hitch part. The [staff] responded promptly for more info, he contacted the company for the part, answered my problem with the right part number and there advice and had it in the mail by evenings end. Hows that for service? Awesome I beleive!! Thank you etrailer. Great job.
Larry
3/17/2010
First time buying from etrailer and I would definitely recommend them to anyone. First class service and communication throughout the process. Thank you for a seamless purchase from start to finish.
Nick
3/17/2010
I have had nothing but good experiences in my orders with etrailer.com. Every order has been shipped within days of placing the order.
Albert
3/16/2010
Fast shipping, real fast.
Barry
3/16/2010
I have not yet received the hitch cover it just shipped today, but the communication and service has been excellent. E-trailer had the item in stock. The shipping was reasonable and they even upgraded for me at no charge. Their communication of receiving the order and promptly shipping it was exceptional. I would be happy to recommend them to friends.
Chuck
3/16/2010
This site is unbelievable. It's the best. This site had everything. Wow, impressive. And great follow up on the order. It's a shame I only have 1 car!
Dave
3/16/2010
I am so glad that I discovered eTrailer.com! They carry so much that is impossible to find locally. I've ordered from them numerous times and they are always quick to ship and excellent at communication. Products always arrive in great condition and quality. I highly recommend this online retailer!
David
3/16/2010
A great bunch of people who do their job right!!
Fred
3/16/2010
VERY competitive pricing! FAST shipping! EASY assembly! EXCELENT quality!
THANKS FOR A GREAT EXPERIENCE!
Lawrence
3/16/2010
Now THIS how your supposed to do business. From the first phone call, the website, customer service, shipping updates. This company is STAR quality.
Vince
3/16/2010
Everyting about this was fantastic. It was easy to order, the price, considering the shipping bonus, was far better than I expected and the customer service follow up was excellent. You'll have all my furture business.
Alan
3/15/2010
Great knowledge of product. Fast shipping. Best price I found - either internet or local. Installed hitch on Ford Taurus in a little over an hour…will use etrailer again.
Allen
3/15/2010
Over all shopping experience was excellent. Easy to find what I was looking for. Suggestions for additional purchases were welcomed and helpful. It was also a nice bonus to get my shipment delivered earlier than expected.
Jeffrey
3/15/2010
etrailer.com has never let me down, I've used their products for years on many different vehicles. Great Quality and helpful friendly staff, Not to mention super fast free shipping!!!! what more could you ask for... THANKS 4 years of great service!
Joseph
3/15/2010
Very easy to use website, great pricing, and a huge selection. I am now a customer for life…
Nick
3/15/2010
Thank you very much. On your website many people thought quite a bit of
your service and I searched the BBB and could not find one negative about
etrailer. Either your guys are lucky or good. Thanks for shipping this out so fast.
Scott
3/15/2010
Great experience!
Teddy
3/15/2010
Wow, I will definitely recommend you guys to everybody I know. Absolutely awesome experience.
Yu Kwan
3/15/2010
An excellent buying experience. Good communication. Item shipped from a local distributor so it arrived quick & saved me from brokerage fees coming into Canada. Item was exactly as pictured, no deceptions or surprises. Very satisfied customer here.
Anthony
3/14/2010
Super fast shipping.
Danny
3/14/2010
The product trailer hitch assembly looks good and the installation was a snap.
David
3/14/2010
You guys are the best. I came to your site and you had pictures of the hitch I ordered from you on my Jeep. I'm going to recommend you to all my friends.
Scott
3/14/2010
I was very impressed with the product and the delivery. I would highly recommend Etrailer to anyone. The customer service is unbeatable. Very happy with my experience. I will be a repeat customer. Thanks for the promt service.
Terri
3/14/2010
Great on line shopping experience! The order was quickly filled and promptly shipped. I'll be back!
Tony
3/14/2010
Exactly what I ordered, product shipped the same day as ordered, arrived two days earlier than expected. Outstanding customer service received!
William
3/14/2010
Would buy again and will recommend to other Sorento owners.
Donald
3/13/2010
Very happy with the lights I ordered. I installed them within a couple of hours. Very happy with service from etrailer.
Kristien
3/13/2010
Excellent transaction. Product as represented and instructions were very easy to follow. Will order again.
Lester
3/13/2010
Just received my order a day or two ago and was very pleased with the order and the great way it was handled by your staff, should I need trailer parts again you will be my first stop. Thanks.
Merle
3/13/2010
My order was placed, processed, and shipped in less than a day or two. I didn't look back at my records but I think I received it in about 4 or 5 days. Why bother looking when you have service as good as this. Probably the best service I've ever received by any company. Thanks go out to etrailer and may you never falter from your present course. Thank you again.
Ron
3/13/2010
This is my first order from etrailer.com. I am impressed with the speed of shipping and the ease of ordering. I spent over $150, so I got the shipping for free, but I was surprised to get my order in the same week. Overall a fantastic buying experience. I will use these guys again for and future needs.
Zack
3/13/2010
Never been happier with an online order, Item was shipped and arrived so fast I could not believe it. Installation was a breeze. Gladly refer them to anyone I know.
Carl
3/12/2010
This is a great honest company to work with. I got my answer quick and fast and recieved my shipment in a few days. I strongly recommend etrailer for your hitch and wiring needs.
Dennis
3/12/2010
The easyist fastest and a price that can`t be beat. No driveing 30 mi. to order and much faster. Every person in my mail box will get a email about your service. Thanks
Don
3/12/2010
The information from your experts help a lot in making my decision in purchasing the backup camera that I was looking for. Thanks.
Donald
3/12/2010
An excellent shopping experience. Web site works great - prompt friendly responses & shipping.
John
3/12/2010
I got my order quickly and everything was there. Good company.
Mike
3/12/2010
The shopping experience was easy, and simple for me compared to some hard to traverse sites. A pleasure… Shipping was speedy… I like the results and am very happy with my purchase.
Richard
3/12/2010
I needed some special advice from e-trailer so I called instead of online ordering. Their service rep. did an excellent job and made the process go smoothly. Thanks for the special service.
Tom
3/12/2010
This was my 2nd experience with eTrailer.com Nothing to dislike....Good price points. All items were in stock. Prompt processing. Shipping was upgraded for free. I'm a satisfied customer.
Tom
3/12/2010
The shopping experience was effortless. I found the unique parts I needed at a reasonable price. The ordering experience was easy and the shipping was above expectations. They upgraded my shipping with no additional cost to me. Communications of the order status was timely and informative. Tracking was easy. I would be happy to shop here again when I need trailer parts.
Chuck
3/11/2010
INCREDIBLY FAST SERVICE - almost next day. The fenders were just as ordered and just what I needed. No other on-line or local store could meet my needs. Great place to do business.
Frank
3/11/2010
Great service.
Jay
3/11/2010
I have not felt so important as a customer since before the internet. I have received nearly 1/2 dozen follow-up emails from a real person, and I APPRECIATE it!!!
Joel
3/11/2010
Everyone was very helpful from the website to customer service rep. Keep up the good work!
Mike
3/11/2010
I am very pleased with my order from etrailer, I ordered parts on Saturday night and by Wendsday morning they were at my shop, I will fill all my trailer parts needs from etrailer, thank you for the great customer service.
Randy
3/11/2010
Web site very easy to find what your looking for. Tracking of product availible to you. Fast Shipment. Free shipping for $150.00 and over. Best prices.
Rob
3/11/2010
Excellent experience. Would buy again and recommend. Thanks!
Alberto
3/10/2010
The only reason I gave you a 10, is because you dont have an 11. This is without a doubt the fastest delivery and the best service I have ever received from anyone!! Way to go guys!
Bobby
3/10/2010
As a first-timer, I think eTrailer is fantastic. Big selection, lots of detail. Good prices, and a customer service rep saved my bisquits by catching that I ordered the wrong rack for my hitch. Thanks for your efforts.
Dan
3/10/2010
My order arrived quicker than I expected. I appreciated the emails, 1 confirming my order and then another confirming it was shipped and I got a shipping upgrade at no extra cost. I think the web site offers great information concerning brake controllers. Etrailer.com seems to be very honest and dependable.
Edward
3/10/2010
Great to do bussiness with. Saved a bundle on my parts,and speedy delivery. What could be better.
Frank
3/10/2010
I ordered from you 2 days ago and it's here allready. This is what I call speedy. Thanks you and I am waiting on you to install it- LOL
Fred
3/10/2010
Outstanding service. Received the cover for my hitch cargo carrier in one day via UPS Ground! And the cover itself with the eTrailer logo is of exceptionally high quality.
Harry
3/10/2010
Just wanted to let your company know what a sweet deal your trailer hitch is and it was so easy to install, my daughter and I installed it in about 45 min and it looks very nice also. Thanks again.
Julia
3/10/2010
I think its great. Over the years I have made other purchases. Always have had great service.
Les
3/10/2010
I was a little leary ordering from a company I didn't know...but no need to worry. You were very efficient and profesional in handling my order. The link for tracking was easy to use. I needed my stuff by Friday I got it on Wednesday! The best inventory online that I found...Do you sell stocks I want to invest!! This will be my new 1st stop for trailer supplies. Thank You!
Mike
3/10/2010
Very fast shipping as I needed and very courteous on the phone.
Robert
3/10/2010
This is my second time doing business with etrailer.com. Both have been exceptional experiences of fast, efficient, and friendly service. I would highly recommend this company.
Thomas
3/10/2010
Great customer service and fast shipment. I will definitely buy any future accessories from etrailer.
Dawn
3/9/2010
I purchased a 4 bike Swagman platform bike rack from Etrailer.com. After placing my order, I quickly received confirmation and a personal email message from an etrailer.com agent to discuss the two components of my order. We agreed to send them out separately and all of my questions were answered quickly and accurately via email. I received my bike rack in fine condition. I was pleased with Etrailer.coms service, after selecting this site because of the competitive price and free shipping. Thanks!
Elaine
3/9/2010
The shopping experience was great. The communication response was quick as far as shipping, and product being in stock. I asked for a shipping date and got an immediate response and they even accomodated me by upgrading my shipping option so that I could get my order quicker. I didn't even ask for the upgraded shipping they did it as a courtesy, which I really appreciated. I highly reccomend this e-commerce site, the prices are far better than and the customer service is phenomenal. I will tell my friends!!
Jon
3/9/2010
Placed my order late Friday and received my wheel Monday afternoon. Very fast service. Thank You
Ken
3/9/2010
So far, this is the best place I have ever bought from online. I buy a ton of things on line, both for personal use and buisness use and I have to tip my hat to etrailer as you really keep me up to date on the status and shipping the same day is great! Plus with my proximity to your shipping location, I am getting my order next day!!! Great job, I wish every online buisness could live up to your standards!!!
Matt
3/9/2010
I like this site! Also you have VERY reasonable prices, Which is nice..I all around like you guys and hope to buy from you more often!
Nick
3/9/2010
The best placce to buy anything trailer bar none!!!!!!!!!!!!!!!
Peter
3/9/2010
I really found this website to be a pleasure to use. The review and question section is a nice touch. The speed and customer service so far has been some of the best I received.
Todd
3/9/2010
Fast shipping and great product. Awesome customer service.
Tom
3/9/2010
Navigated through your site very easily. I had been looking several days for this install kit. However, I found what I was looking for on your site in just a few minutes. Thanks Again!
Tom
3/9/2010
This is my second purchase from etrailer.com and I couldn't be more pleased. My package arrived quickly, shipped items were correct and I got a great deal. I will definitely purchase from them again and will recommend them to my friends.
Tony
3/9/2010
A pleasant experience overall.
Wendell
3/9/2010
Product was of good quality. Customer service was great. Upgraded my shipping free and received in 5 days. Web page is very user friendly.
William
3/9/2010
The right product, the right price, excellent customer service and super fast shipping!
Andrea
3/8/2010
Very prompt service/shipping.
Cheryl
3/8/2010
Very fast and friendly service. Will do more business here. Thanks.
Daryl
3/8/2010
Very good experience. Prices and delivery are first rate!
David
3/8/2010
It is rare that you are totally satisfied with an online order as I am with etrailer. Excellent website, good selection, decent prices and laser-fast delivery. Couldn't be happier, only regret is I don't need anything else so I could deal with you again!
Don
3/8/2010
Great website! Order arrived in 3 days, very well packed. Hitch and wiring installed just like they said. No problems at all. I will definitely be using again.
Joe
3/8/2010
I have dealt with etrailer twice now and, as always, the customer service, low prices, high quality, great selection, the more than adequate communication and promptness of delivery make buying from etrailer an excellent shopping experience. I will use etrailer for all my auto/trailer needs.
John
3/8/2010
The customer service reps that I worked with are extremely professional and knowledgeable. Ordered a complete tow package for my motorhome/Ford Escape on the 3rd and it was delivered on the 8th. Great service!!
Richard
3/8/2010
You folks are delightful to work with. My sales person went out of her way to make sure I receive the correct parts, and they were shipped the very same day!
A BIG THANK YOU!
Richard
3/8/2010
Excellent service - I would definitely recommend this site and service to anyone!
Therese
3/8/2010
The folks at etrailer were a pleasure to work with. They upgraded my standard shipping to the next level, at no cost to me, and my hitch arrived less than 26 hours later! Great customer service and price!
Wayne
3/8/2010
Selection was good. Product was well priced. Delivery was quick. Installation took two sets of hands. Very pleased and would recommend to others.
Bill
3/7/2010
Sales lady was real nice. Fast service and fast shippment. When received product it was as suppose to be. Will be ordering again from them.
Clarence
3/7/2010
Huge selection of parts, super fast shipping, great to do business with.
Fred
3/7/2010
We needed a brake controller in 4 days but did not want to pay expensive shipping. Called etrailer.com and the customer service rep was very polite and helpful. She placed our order and was able to give us the cheapest shipping option and it still arived earlier than I expected. She kept us updated by email on the status of our order so we knew what was going on. I plan on ordering more stuff from etrailer soon. It was a very pleasant experience and is now one of my online stores. Thanks etrailer.com
Josh
3/7/2010
I ordered some rail brackets because they were the cheapest price I could find. And the free shipping was a plus. Both my items shipped the same day. This is the second time I order from etrailer and it won't be the last.
Kevin
3/7/2010
What a great online shopping experience! Good prices and fast delivery. When I got my hitch and wiring, it was 10min install for each.
Dan
3/6/2010
Had a good selection of hitchs to chose from for my model and the price was great too, plus just with standard shipping I had it in 2 days.
John
3/6/2010
It's rare that I ever give feedback for anything but I wanted to send you a comment about my experience with etrailer. After contacting many Toyota parts distributors I found on the internet looking for a wiring harness for my 18 year old truck, I became frustrated that nobody had anything due to my truck being so old. I stumbled on etrailer and they had it in stock. Etrailers website is absolutely amazing with so mant tips and videos on how to install my harness. When it was finally time to make the installation, I had a problem. One phone call to tech support had my problem solved. The tech support guy was fantastic and answered all my questions I had. Now my trailer lights work great and I could not me happier. Everything I order from Etrailer has been a wonderful experience. From the girls that answer the phone, tech support, and the fast shippers, you people at Etrailer have a customer for life! Thanks to everyone. Etrailer is the best in the business.
Mark
3/6/2010
I love how easy this hitch was to install, it took my husband about 20 min to install, and the service fron etrailer was so wonderful. Thanks etrailer
Martha
3/6/2010
My order was processed much faster than expected and shipping was upgraded at no extra cost.
Ted
3/6/2010
I could not believe the speed & efficiency that I experienced in dealing with you. You will be first on my list for any future purchases for my RV. It is a pleasure to do business with a company such as yours.
Wes
3/6/2010
Item received as promised. Will do buisiness with again.
Alan
3/5/2010
Great pricing, FAST service, and free shipping? I'm coming here for all my trailer accessories from now on. Nice work!
Daryl
3/5/2010
Good service, kept me well informed of my order status. Recommend etrailer.
Dennis
3/5/2010
I had researched back up cameras for our Toyota Tundra for months and not found anything that didnt involve wiring something. My husbands birthday was approaching and I searched again and found this Master Lock Wireless Backup Camera which only had to be plugged in! It works great! etrailer had the best price, and free shipping which they upgraded to send our camera lighting fast. Thank You etrailer!
Eva
3/5/2010
My first time to order product from etrailer.com and it was all good from the beginning.
James
3/5/2010
There is something to be said when a companys employees knows there product. This was the best experience I have had with an online company. I will tell all my friends about etrailer. Very helpfully on the phone and the website it great and easy to use. Great job etrailer
John
3/5/2010
You guys Rock!! I ordered my hitch on Wed. @ about 2:30pm and selected UPS ground Free. I just recieved it @ 1:12pm Friday. Great experience with you guys! Thank You!!
Jonathan
3/5/2010
Great customer service. It's to bad, every shopping experience could be this good! I will use Etrailer if at all possiable.
Joseph
3/5/2010
Excellent item and service. I ordered on Tuesday afternoon and part arrived Friday. It took about 15 minutes to install. You guys are great and I will make sure to recommend you for any future needs.
Paul
3/5/2010
Easy, easy, easy. Starting with the website. It was easy to navigate, I found what I wanted, ordered it, it arrived within a few days as promised. It took me about an hour to attach. I'm a biker. Looks really nice, what little you can see. Thank you, definitly a good experience all the way around!
Rick
3/5/2010
I think you did a great job getting the parts shipped out, I got the parts in 3 days. They fit perfectly, I am very pleased.
Rodney
3/5/2010
Just a note of thanks. Received my order quickly and both the Curt hitch and wiring went in very well on my 2010 Equinox. Keep up the good work.
Terry
3/5/2010
I searched several sites and found etrailer to have the best price. The also had great service with prompt shipping. Thank you!
Tom
3/5/2010
Best price, fast shipping, easy to use website, friendly informative emails on status of order and I got exactly what I expected. What more can you ask for?
Bob
3/4/2010
The sales rep was professional and very helpful.
Dan
3/4/2010
If you look up the definition in the dictionary of Customer Service you will find etrailer.com. Their service is impecable. They will always be my first stop for trailer and truck accesories. Thanks etrailer.com
Danny
3/4/2010
Website easy to use with secure shopping. Great products, great prices, great service, ... great experience! Will definitely be back again, and again…
Edward
3/4/2010
This site is so organized, it is really easy to shop. The products are top shelf, and their shipping, what can I say, I placed an order LATE in the evening and it still had shipping status the very next morning!!! OUTSTANDING, Great work. Thank You!!
James
3/4/2010
Always seems to have what I need. Comes well packaged and gets here fast.
Jeffrey
3/4/2010
Very good service.
Perry
3/4/2010
Can't beat the price and very good people to deal with...I will purchase things again in the future from this company.
Stephen
3/4/2010
Hitch and harness arrived at front door in 3 days.
Arthur
3/3/2010
Very nice hitch and equipment. Fast, free shipping. The pictured ads of parts & equipment. The email link to UPS tracking. And the easy assembly instruction & special tool. Thanks.
Ed
3/3/2010
Service is fast! Easy! Customer service was very helpful! I had my order done under 2mins!!!! And it was shipped that very same day!! I give etrailer.com a 10 star rating!! Very happy customer here in PA.
Hector
3/3/2010
You guys and gals were very very helpful with everything. Your the best thanks.
Joseph
3/3/2010
WOW!! Normally I don’t take the time to write a testimonial, but this time I have no choice. I ordered my trailer brake controller yesterday night at 9:20 PM. When I got home from work today at 3:15 PM it was sitting on the porch waiting for me! How is that possible?!? I did not pay extra for speedy shipping. AMAZING! I don't know if the etrailer folks have a teleporter from Star Trek, or if they just read my mind and shipped it before I ordered it. Either way this transaction was beyond superior. A huge thank you to the guys in the shipping department! Outstanding! If you're looking to buy trailer accessories online and you shop anywhere else...well you're not smart.
Mike
3/3/2010
Your help was beyound any service I had else where. I recommed your great service to anyone. I wish to say THANKS.
Milton
3/3/2010
Love y'all!!!!!!!! I needed to change my order after it was placed,,,,I called the next day and they fixed it!! Awesome service!!
Stanley
3/3/2010
Pleasure to deal with during the order process. Very fast and prompt service. Can't wait to receive my items.
Theodore
3/3/2010
I placed my first order with you guys today. Your customer service was great and I received an email stating that the items were shipped about an hour after I placed the order. Thanks for being so quick, our business depends on it!!
Dayne
3/2/2010
Every time I have ordered something it has shipped promptly and is always a good product at a decent value.
Dick
3/2/2010
Excellent product, priced right, very helpful and efficient staff. Received hitch very quickly. Will buy from this company again. ***** 5 Stars.
Gilbert
3/2/2010
Good prices, great customer service and fast shipping. I will definitely buy from etrailer again.
Harold
3/2/2010
I placed my order in the morning and received notice same day it was shipped, Thanks.
John
3/2/2010
I received my 5th Airborne pin box within days of placing my order. The personnel at etrailer made ordering very simple and easy. The price was great and free shipping to boot. You can count my recommendation to friends and fellow RV enthusiasts.
John
3/2/2010
Absolutely the best price and best selection. Free shipping on heavy items was a great relief and they even upgraded shipping to 3 days for free. I received a follow up email after only twenty minutes to let me know that my order would be shipping same day and was in stock. Great customer service.
Matt
3/2/2010
I have ordered several items from this website. Great service. Order today, shipped today. Can't beat that. You guys rock.
Sam
3/2/2010
First time using this company and can say was a real pleasure to deal with. They upgraded my shipping at no expense to me when the opportunity presented itself. This web site is on my favorite list now. I will continue to use etrailer for all my shopping. Thanks to at eTrailer for his help and professional service.
Terry
3/2/2010
Great service. The free shipping and then the shipping upgrade was super. Had my parts within 3 days of placing my order.
Jim
3/1/2010
I recently bought a front hitch to place on my Lincoln Mark LT truck and was very surprised at the ease with which the hitch was installed. After reading the instructions completely it took us about 20 minutes to intall the hitch. I was particulary impressed with the fish Line tool that was included with the hitch. Without it, the work would have been long and hard. Thanks very much for the prompt service.
Jim
3/1/2010
Great service and great prices too. I am a very satisfied customer.
Jimmy
3/1/2010
Thank you so much for your fast transaction and good business with me. This is going to be my challenge because it's my first time to install a hitch and wire in my car. Please pray for me. Have a great day.
Kioh
3/1/2010
I was going on a trip after ordering my trailer hitch cover 2 days earlier, and even though I specified regular shipping, I recieved it priority rush mail the day I was to depart for a week. I was able to install it before leaving - that's what I call super service and it was most appreciated!
David
2/28/2010
I talked to a customer service rep re my wants she very helpful and went far beyond what I expected. Thank you!!!!
Jaymes
2/28/2010
Thanks again to everyone at etrailer. I received my most recent purchase the other day. You can always expect fast and curteous service from etrailer!
Jeff
2/28/2010
Very good service, fast shipping, exceeded all my expectations.
Alan
2/27/2010
Greatly enjoyed my time with this purchase. I will add that if the rest of the folks at etrailer ate as pleasant, patient and helpful as the lady who quickly and efficiently took me through the entire process, that is one mighty well-run organization. Great experience!
Calvin
2/27/2010
Excellent company to do business with. Quick shipping, great prices and excellent communication and customer service.
Chris
2/27/2010
Great service! No errors, faster than promised delivery, best price I found.
Dan
2/27/2010
Best experience I have ever had with ANY online retailer. I spoke with 3 reps during my question/order process and all were wonderful, knowledgable and just plain nice. They took extra time to get me the correct info. They were the best price PLUS the entire hitch and wiring shipped the same day and ARRIVED THE NEXT DAY, less than 24 hours from order to arrival. WOW. The big thing is the online installation instructions. They made my garage install effortless and perfect. I have recommended Etrailer.com to all my friends and highly recommend them to you!
David
2/27/2010
Great service and selection. The price is right, received my hitch ASAP, bolted right on the car, the light kit snapped in and I was ready to go.
John
2/27/2010
Item shipped fast and was as described.
Justin
2/27/2010
I have bought 3 different hitches from etrailer and have had no problems with the equipment matching the trucks I installed the hitches on. I purchased 2 goose neck hitches for work and 1 class 3 hitch for personal use.
Daniel
2/26/2010
Excellent! This was the best service I have received from an online store and the product is high quality! Keep up the great work!
David
2/26/2010
Shipped fast and cheapest prices for quality parts.
Donald
2/26/2010
I'm impressed! Ordering was easy and the package was received in a timely manner and in perfect condition. Installation was doable for a first timer. You could say everything went off without a ..... Oh, never mind :)
George
2/26/2010
What a Great Transaction!! Everything went well from the ease of use of the site and check out, to fast shipping!!! Thanks for the Great service!!
Greg
2/26/2010
Very pleased with the product and service.
Jim
2/26/2010
Shopping was easy done on line thanks to simplicity of finding things on website. All of the parts needed to make the installatiuon easy where listed for shopping ease.
Willie
2/26/2010
Nice product, and excellent directions. E trailer had my hitch delivered on time, no problems. I would buy from them again.
David
2/25/2010
The service I received was very good. The tail gate lock I bought installed very easily and only took about twenty minutes to complete.
James
2/25/2010
Just installed the wireing harness and plug kit I got from your web site. Wow, everything fit, easy to install, great prices. It made a […] job easy. You are now my go to people for all my trailer needs, and I will tell all my friends about your great services.
Jeff
2/25/2010
Product was as advertized, delivery was prompt and notification of shipment good.
Kenneth
2/25/2010
Easy to find the right hitch for my specific vehicle. Enter year, make, model and a list of hitches that are compatible with your vehicle pop up. Nice to be able to compare pricing and functionality while seeing other users reviews. I placed the order at 9pm and received 2 emails thanking me for coming back to the site and saying the hitch had shipped within 2 hours. Great customer service.
Scott
2/25/2010
We are so happy with our purchase! Best price on the internet & the BEST & FASTEST shipping! Thanks so much!!! Very hapy customers here!!!
Becky
2/24/2010
This buying experience was Very professional and timely. I definately would recommend etrailer.com to anyone!!!
Danny
2/24/2010
I have placed several orders with etrailer.com. They have always arrived quickly and in great condition. I am very pleased with the service I have received. Thanks so much!
Jarett
2/24/2010
The item that I ordered arrived today. Very fast delivery! I am very pleased with the service and the item. I highly recommend your business to others.
John
2/24/2010
I thought the service was great. The product was delivered in a timely fashion and in one piece.
Rob
2/24/2010
Beyond excellence! Up to date communication and extremely fast shipping made me a repeat customer. Whatever I need for my trailer, I'm coming back.
Tim
2/24/2010
I am just a little small town branch mgr of a bank who likes to do a little landscaping at my house and the bank-haul my own supplies, lawn mower or snowblower depending on time of the year, and these fenders will put an explanation point on my trailer--what you previously sent me really makes the trailer look great!!!--your quick service (even though I didn't need it) along with the your personal touch sets your company apart---what us community bankers call FULL CUSTOMER SERVICE---Thank You Dave K
Dave
2/23/2010
Fast shipping, quality parts, great communication, will definitely buy here again.
Gregg
2/23/2010
Really quick service. Thanks.
Martin
2/23/2010
Fantastic, Great Customer Service, They go out of thier way to help, A+++
Mike
2/23/2010
Excellent web site! Easy ordering!! Small mistake MY FAULT with payment processing which was cleared up with a lady in customer service. She was fantastic!!! Her phone etiquette is phenominal!!! Less than 24 hours and my items are already enroute. This is how a company stays successful. Keep up the great work!!! My friends and co-workers will know about the great service I had with you all. Thank you!!!
Sean
2/23/2010
Etrailer provides fast service with the correct parts delivered. Shopping is easy with a user-friendly web-site. What else would you want?
Tom
2/23/2010
Great Experience, I would recommend shopping at etrailer to anyone and everyone that asks.
Travis
2/23/2010
I was impressed with the service from etrailer. I received the hitch on the 5th day from the order date and installed it on the 6th day. I recommend etrailer for peoples hitch needs and will use them again, if I need something in their line.
Bill
2/22/2010
etrailer was a pleasure to do business with. Shipment of my order was timely and when I had a question they were kind and helpful.
Harold
2/22/2010
Everything was perfect!! Shipped early at no additional cost and was shipped correctly! Thanks for doing a great job. I am sure our company will do business with etrailer again.
Joey
2/22/2010
I have never dealt with a company that was so quick to ship their product. I ordered the license plate from on Wednesday afternoon and it shipped the same day. I received it Friday. That is awesome!
Mike
2/22/2010
I haven't received my trailer hitch as of yet but if the merchandise is as good as the treatment I have received so far then I will have a super product. I have bought several items from your company and I have always received warm, careing and thoughtful service. I hope your policy doesnt change. Don't know how you can improve on perfection.
Richard
2/22/2010
Received excellant service from the start. They confirmed my order was correct for my truck. Shipment was very quick,packed well and on-time!! A+++
Richard
2/22/2010
Always satisfied. Your company always delivers!
Steve
2/22/2010
Just wanted to say thanks. I purchased the Valley Class III Round tube hitch from you along with the wiring harness. Both fit like a glove. I had absolutly no problem at all installing it. I was amazed at how easy it was. You have a great product and I would recommend it to anyone. If I were you I would change the difficulty level to maybe a -1? Thanks again.
John
2/21/2010
Snow Sport Plow HD. Easy to put together and is a quality piece of equiptment. I wish I would have bought one for my 170 yard driveway 8 years ago! I have this on an 04 Tacoma and has it ever saved me time and back pain. We no longer feel like we are held hostage to the weather as my wife can now get out to the main road. And... the best part... I dont have to spend hours upon countless hours shoveling by hand. A great purchase for my driveway. Remember that it pushes snow, so you will need to be in your garage to get the snow away from your doors.
Scott
2/21/2010
Thank you fast shipping and low price.
Sylvain
2/21/2010
Your customer service and communication is outstanding. I'm very glad I found you.
I'll keep coming back for the assorted things we get into.
Wanted to pass along a :-) for the day
Ben
2/20/2010
The installation was as stated and easy. The order arrived earlier than expected. I have used this company twice and would highly recommend their services
Donald
2/20/2010
Great communication, quick ship, good packing & product was just as shown, will do business again!
Valerie
2/20/2010
It's on the car and looks great. The mechanic at my VW place knew exactly what to do. Delivery was fast. Overall because of the time constraints I am pleased.
Wally
2/20/2010
I have made two purchases a Roadmaster tow bar and a high-low hitch adapter over the last few weeks. The parts were as described, competitively priced, and delivered as promised. I highly recommend their service.
Bill
2/19/2010
Awesome. Ordered on the Feb 16th and received it on the 19th. Fast service. Web site was easy to use and order. You guys ROCK.
Cindy
2/19/2010
I don't think I've ever had anything shipped so fast from an internet order. I ordered a hitch light and wasn't expecting it for a few more days. I got home from work and it was waiting for me. Hope I can find something else to order from your store!!!!
Jack
2/19/2010
The site was user friendly and had everthing I was looking for for my F-350 SD.
Louis
2/19/2010
I was looking for a new pin box for my 5th wheel. Etrailer was able to answer my questions, had what I needed and the best price. I will be back when I am shopping for more trailer equipment.
Mike
2/19/2010
Wow! Easy ordering, fast shipping, and the best customer service of any website I've ordered from. I will definitely use etrailer.com again.
Patrick
2/19/2010
Killer website - easy to find what you need - price was right. Product was shipped super fast, perfect packing. Install on my 1995 Honda Element was a piece of cake.....20 minutes. Highly recommend this outfit.
Rick
2/19/2010
Just wanted to say I was very impressed with the quality of the bike carrier and the shipping, WOW delivered to my front door in less than 24 hrs. Will recommend your company to all my friends.
Steven
2/19/2010
etrailer probable has the largest selection of trailer accessories located one place. I found every thing I needed at etailer. Good prices and fast service.
Tom
2/19/2010
The product I received was just what I ordered, the price was reasonable, and the delivery was prompt.....what more is there to say. I'm a satisified customer who will order from you again.
Tom
2/19/2010
Thank you for your prompt updates and hard work. You will have a return customer.
Aaron
2/18/2010
Super product and by far the best price I found anywhere. Shipping was fast and communication was great.
Andrew
2/18/2010
Awesone...I would highly recommend you~
Christopher
2/18/2010
Every time I have purchased from etrailer.com I have received fast service and quality products. They have good prices and free shipping on large orders is always a plus. I highly recommend them for all your trailer needs!
Daniel
2/18/2010
Ordering from etrailer was a breeze. Very fast an effect No Problems what so ever and excellent price. I highly recommend them.
Dick
2/18/2010
Excellent service. It arrived so quick I was not prepared. All apears to be there and when the temp get above freezing in Georgia, I'll install it.
Ed
2/18/2010
I purchased a cargo carrier last night 2/17 with free standard 5-7 day shipping. The next day the item shipped and it was upgraded to 3-5 day express shipping free of charge! Very pleased with the support thus far.
Fred
2/18/2010
This is my 2nd time, useing etrailer.com. Their customer service has been 2nd to none. I'm telling everyone to shop at etrailer, for treir trailer needs.
James
2/18/2010
I bought the Audiovox Hitch Mounted Step with Backup Sensor and Wireless Alert System. This is a fantastic backup alarm! So easy to install, works really great. etrailer gave my order special priority and upgraded to the 3 to 5 Day Express Shipping at no additional cost. Pleasure doing business with them. Thanks.
John
2/18/2010
Thanks. Great communication. I love working with companies from Missouri. They've got it together.
Kirk
2/18/2010
Great service, very fast shipping and product, exactly as ordered.
Kurt
2/18/2010
The phone rep took care of me in a quick, profesional way. Thank you!
Leonard
2/18/2010
Great Service and Price, Fast Shipping!!
Marc
2/18/2010
Your staff helped with my order. She was easy to understand and was pleasent to talk with.
Steven
2/18/2010
Excellent prices and all items I ordered were in-stock. On top of that free expedited shipping! I'm very pleased with my first etrailer purchase thus far.
Tim
2/18/2010
The service, communication, and attention to detail was the best I have experienced. Getting my order faster without additional charge shows the concern the company has for the customer. Thank you for a job well done.
William
2/18/2010
I have not received my order yet but so far the experience of working with etrailer has been great. My order was promptly placed and the shipping was upgraded at no additional cost to me.
Dale
2/17/2010
I've ordered 4 items from E-trailer over the last 3 years and have never been disappointed. Items were shipped with out any delay and have been received on time with zero problems.
Gord
2/17/2010
My buddy and I are building 2 small trailers, to pull behind our motorcycles. We didn't want the standard plain fenders everyone had. etrailer had just what we were looking for and at a great price. And their sales rep. are the best on Net. Large selection great prices and remarkabe service. What more could you want.
James
2/17/2010
Very helpful and knowledgeable. Second time shopper will be back.
Jim
2/17/2010
Just wanted to let you know I received the items today. I really appreciate
your emails and for going above and beyond the norm with the expedited
shipping. It has been a pleasure doing business; I would not hesitate for a moment to order through you again. Thank you very much!
Mike
2/17/2010
I found you just looking for the e-track straps. Shipping rates reasonable!! Fast Shipping, Way fast!!!!!!!!!! I give your Company a perfect 10. Thank you!!
Paul
2/17/2010
You are awesome! I have never experienced the incredible customer service that you provide. I have purchased several items...after the first, my future purchases were expedited to me....absolutely great! I have referred others to your site. Thank you for being so great! Where can I buy stock in your company!???
Theresa
2/17/2010
Very good experiences with etrailer so far. Fast shipping, prompt email on tracking # and notice of shipping. Just the way I like to do business. Thank you etrailer.com
Thomas
2/17/2010
Great price, fast shipping, excellent customer service.
Tom
2/17/2010
Very fast shipping.....wish everone was like that!
Anthony
2/16/2010
Received very professional service & shipped fast too! Thank you etrailer!
Chris
2/16/2010
Great service - emails updating me at every step of the process- I need to wait til this snow melts to install the hitch receiver but it looks nice sitting in my family room.
Dan
2/16/2010
Never before have I ever had such outstanding customer service. I had been trying for months to find someone who knew something about trailer parts, with no help at all. Found your website by accident and said, well here we go again. The parts I needed were very inexpensive and I figured that no one wanted to take the time to ship them to me. What a wonderful surprise to order parts on Friday and have them delivered on Tuesday. All I can say is thank you for taking time to make life a little easier and doing more than was expected for such a small order. You have my respect. Also, if anyone happens to read this review, etrailer is the place to shop for your trailer needs.
James
2/16/2010
I received my order today, all was intact! And easy to put together and looks great on the trailer. Thanks for the fast turn around on the delivery will consider your products in the future.
Jeff
2/16/2010
Wow! Ordered Tuesday night Received Thursday afternoon. FREE Shipping! Installed it Saturday,wasn't effortless but doable for a first timer. Did a search later online for a question about testing trailer wiring and etrailer site came up with answer. I never thought of checking there first but I should have. Great service, products and prices. Etrailer made this project easier than I thought it would be!
Mike
2/16/2010
The items ship same day. All parts work, with no problem. Install was fast. I will diffently buy from them again. Great job, keep it up.
Patrick
2/16/2010
Excellent service.
Rich
2/16/2010
Good prices and prompt shipping. Excellent experience!
Richard
2/16/2010
Great service, quick shipment and delivery. etrailer is a real internet find.
Sheldon
2/16/2010
Easy on-line viewing - Easy ordering - Quick delivery - Overall great service
David
2/15/2010
The best on the internet! Very fast shipping and fantastic service. Thank You.
James
2/15/2010
WOW! on a holiday weekend no less. I mountain bike for the fun and excitement and I'm so bummed out by all the snow. So to get in to a better mood and knowing I need a need a new rig I checked you out and was blown away. Great service and prices and you shipped it already. Good Stuff!
Luis
2/15/2010
So far I am very impressed. Thank you.
Matthew
2/15/2010
Great service and follow-up. Unbeatable prices too. I will be a returning customer. Thanks!
Mike
2/15/2010
I will recommend e-trailers to other friends, great source for towing needs.
Peter
2/15/2010
My experience with etrailer.com has been stellar! From an easy to navigate website, finding just what you need without any confusion to receiving my product and always getting great follow-up service. I highly recommend etrailer.com Thank you!
Sean
2/15/2010
Great products at great prices. Super fast shipping too. Thanks.
Paul
2/14/2010
I can't say enough about etrailer.com. They have an amazing inventory and great prices. I enjoyed my shopping experience with them, and I will definitely be doing more with them. I really appreciate the great service and fast shipping. Thanks, etrailer.com.
Don
2/13/2010
Best service ever. I purchased window deflectors for my 98 Isuzu Trooper. I got them in one day after they were shipped. Customer Service was excellent and they keep you informed of your order. I am very satisfied with the purchase and the service. They help you choose and the right product you need. I highly recommend e-Trailer, and will be back for future purchases.
Pete
2/13/2010
I am really impressed with the fast and convenient service offer by etrailer. I found out about your company at a local bicycle shop actually, we priced a hitch to be put on locally and it was too expensive for us, then we found out about etrailer and here we are buying our bicycle carrier from you as well. The total of both our purchases was still less than the local install of a hitch here in town. Thank you.
Bob
2/12/2010
Fantastic, got the right parts I have ordered fast and every thing was included in the package.
Gabriel
2/12/2010
I ordered a Prodigy brake controller and everything went exceptionally well. I was given an upgrade in shipping at no charge, received the controller in 3 days and everything arrived as expected. I would definitely do business with etrailer again.
Gary
2/12/2010
Your website is a standout. Important information is easy to find, your pricing very competitive, your service excellent. And shipping my order Express at no extra cost was a very cool surprise.
Jeff
2/12/2010
As I was asttempting to track my shipment UPS rang my doorbell and delivered the item! Great price and communication and super fast shipping. Thank You.
John
2/12/2010
Great product. I was impressed with the simple instalation of the hitch and the wire harness. Everything looks great too. I plan to do another vehicle in the near future. Thanks again.
Ken
2/12/2010
I really appreciate when someone does what they say, even more so when my expectations are exceeded. Etrailer.com fits the bill and went above and beyond! Shipped same day, notified of same, and product arrived much sooner than expected. Excellent!! Thanks, I'll tell friends about your company and service.
Ken
2/12/2010
Fast shipping, great prices. Will definitely buy from again.
Mark
2/12/2010
Process was easy and price was very competitive. Shipping cost not excessive.
Pete
2/12/2010
I cannot believe that my order was on the front porch in less than 24 hours using free shipping. Great experience with etrailer and will be doing more business with etrailer in the future.
Wayne
2/12/2010
Ordering from etrailer.com was fast and easy. They had everything I needed. They shipped my parts fast. I had my parts within 3 days after ordering. I recommend this company.
Mark
2/11/2010
Shipped very fast.
Matt
2/11/2010
Great product. Speedy delivery. A pleasure to do business with.
Rhonda
2/11/2010
Good prices, quick shipping, very good product information, great how-to videos.
Steven
2/11/2010
Very good to deal with.
William
2/11/2010
This was the quickiest and easiest purchase I have ever made online. I received free shipping so I thought it would be forever but, it made it in two days. It is nice to have a dependable online company. Thank you!
Chris
2/10/2010
Telephone salespeople were very knowledgeable, suggested exactly the right hitch out of 4 available for my vehicle for me hitch came in just a day or two everything was there thanks!!! I decided to let a local hitch place install it for me, which worked out fine. THANKS!!!
Craig
2/10/2010
I am a repeat customer- why- GREAT customer service and great prices. I looked everything up online to find the best price then called them to make shure I was ordering the right parts and I didn't so they straightened me out over the phone before I ordered the wrong thing. Customer service was quick, polite and new what they were selling. A GREAT change in pace from most retailers. Plus it shipped from the same day. I highly recommend this company!
These folks are great. Just terriffic. Order was processed in just hours and shipped. They even upgraded the shipping. What more could you hope for in internet sales!!!!!!!! THANKS! Simply knock your socks off service.
John
2/10/2010
I have ordered two e-trailer hitches w/wiring harness for 2008 and 2009 Nissan Titan trucks. Both came by UPS in a couple of days. Everthing was as ordered. Instructions are easy and the hitches have been perfect fits to both trucks. My first order was placed online for the 2008 Titan. I contacted customer service for the 2009 Titan hitch order. A bracket had been added to the online instructions, and I called to varify that it was on the hitch. My contact with customer service was excellant. I would recommend e-trailer to anyone.
Larry
2/10/2010
Fast and friendly service. I ordered on Monday and received my shipment on Wednesday
Michael
2/10/2010
Good fast service.
Murray
2/10/2010
The product was shipped promptly, and it met the online description. I'm a satisfied customer.
Paul
2/10/2010
I have placed two orders with etrailer. In both cases I was amazed at how fast the orders were delivered. I am pleased with the products and impressed with the service.
Richard
2/10/2010
Well I ordered a hitch for my car, real simple order I thought, but I made a mistake in getting the correct adapter for my bike rack, they called and emailed me to make sure I knew and asked if I wanted to change parts. I really appreciated the fact that I didn't get the part and find it didn't work and have to send it back. So kudos.
Al
2/9/2010
I have nothing but praise for the way my order was handled! I called shortly after 3pm east coast Florida time, and received an email sent at 6:42 that the order had been shipped. Now that’s getting things done!
Bill
2/9/2010
This is my first purchase from etrailer, and I am very pleased with my experience. The web site, prices, and service have been the best I've experienced is a long, long time!
Bill
2/9/2010
Talked to a rep about what I needed to set up to flat tow behind my motorhome, ordered on line and it was shipped within 1 hour. Best price and the best service. Will tell all my friends and be back for more in the near future.
Dave
2/9/2010
My order qualified for free shipping. It arrived before I expected. That's way cool.
Jay
2/9/2010
A pleasure to do bussiness with. Very fast delivery as promised. I would not hesitate to order parts from etrailer. Thanks.
Jim
2/9/2010
Excellent Service, best seen in a long time, from the moment I called and talked to a real person immediately. No hassle, no problems, great price, and free shipping on the Sidewinder Hitch. Delivery was unbelievably fast, which really surprised me. Customer service is like I remember from 40 years ago. I will look to etrailer for future internet buys first and foremost.
Kenneth
2/9/2010
Professional customer service, very good price. Will do business again.
Kin
2/9/2010
I can't believe you guys!!!! I wasn't sure which hitch I needed for my E-350 so I called and in a couple moments they asked all the right questions to help me make my choice. If that was not good enough, my new hitch is on my doorstep - 24 hours after I ordered it. WOW! This was my first order with your company but it will NOT be my LAST! My only regret is that I did not find you sooner.
Larry
2/9/2010
Thank you for the extra attention on the shipping. That tells me you are a
class organization looking out for your customers.
Ralph
2/9/2010
The shopping experience was very easy and just great! The etrailer site is able to let you know exactly what you need to order for your particular vehicle and the shipping is very prompt. Thank you, etrailer: Bernard, A satisfied customer.
Bernard
2/8/2010
A+++++ Seller, Fast Shipping. Every thing fit perfect. Great Deal. Thanks.
Bill
2/8/2010
Thank you for your prompt attention to my order request. You earned my
business again because of the prompt way that you handled my first
orders. The Hidden Hitch that I put on my 2005 Vue was a flawless
installation. Everything went exactly as it was supposed to. We just
bought the 2006 Econoline and want this hitch to allow us to pull our
sailboat with it. I looked at the installation instructions and it
seems even more straightforward than the hitch for the Vue was.
I really appreciate the way that you do business and the quality of the
products that you provide. More businesses need to learn from your
model. Keep up the good work.
Charlie
Charlie
2/8/2010
I ordered the hitch on Sunday over the internet: It arrived on Friday and l completed installation by 1pm on Saturday.
Seymour
2/8/2010
Unbelievable! I placed on order during the afternoon of 1/27/2010. All but one piece which had to be sent from Oregon arrived on 1/29/2010. The other part arrived on 2/2/2010. We were able to get advice from technical staff with an easy phone call. The customer service lady was especially helpful in completing the order over the phone once we had researched several online sites.
Charlotte
2/7/2010
Great prices, excellent service, and very easy installation....thanks again!
Wayne
2/7/2010
Fast handling of order and I received it quickly. I am looking through the catalog planning my next order.
Charles
2/6/2010
Don't give it a second thought, order your hitch through etrailer.com. Hitch arived when promised and fit my vehicle perfectly, not to mention the money I saved!
Doug
2/6/2010
The order dept was exceptional, service was the best. All questions were answered.
Elsie
2/6/2010
Very satisfied, order on the Feb. 3rd and got it on the Feb. 6th. Fast response time thru email updates letting me know when shipped out and tracking available. Keep up the good work guys. I'm sure I'll use y'all again. Thanks.
John
2/6/2010
Best price, two day delivery, works for me.
Susan
2/6/2010
Outstanding! I have a 2010 Toyota Tundra and have not been able to find a locking hitch pin ... until I visited your web site. Thanks for giving details that this pin was slightly wider - especailly for the Tundra. Order arrived VERY fast and both items were keyed alike - nice to get what I ordered without any problems. Thanks, I will definitely visit your site in the future when looking for tow related items.
Bill
2/5/2010
So far, I think it is great! You were very prompt and considerate, especially regarding the shipping.
Billy
2/5/2010
Very friendly and polite, fast service, will deal with them again.
Bob
2/5/2010
Great products and even better service. Both orders have been handled with utmost professionalism. Quick shipping. Great communication.
Brian
2/5/2010
Incredible service every time. Thanks.
Charlie
2/5/2010
I ordered a bike rack on the web site. My order was processed quickly and my shipping upgraded. I got it in perfect condition in half the time I expected! I'm very happy with the whole thing.
Dave
2/5/2010
Received the hitch,very happy with the quality, installed it the next day, looks great. David
David
2/5/2010
Love you guys, this is the second hitch I've gotten from you- both times the service was FAST and trouble free. I'd recommend you to anyone who asks me where I got it. Thanks!
Eric
2/5/2010
Very fast shipping and great communications. Excellent service.
Eugene
2/5/2010
I liked the fact you could get the bearings and seals in a package deal, much cheaper than I could get around here, even with shipping cost included! Very quick in shipping your item, I will do bussiness with these folks again real soon! Give them a try they will not let you down. Thanks.
Mario
2/5/2010
The service is great. Very fast shipments at great prices.
Sam
2/5/2010
I just received the Trailer Hitch ans it was more than expected; the size of the hitch is AWESOME and the delivery was fast. I will be purcasing a new trailer hitch in the upcoming week for when NFL season starts (Tampa Bay Bucs), I know aweful team but support them. Thanks for the quick delivery and service and I will recommend your site to my friends once they see my new trailer hitch……hahahahahaha. Thank you keep up the great work!
Alex
2/4/2010
From start to finish, the best on-line shopping experience I have had. Questions were answered quickly and order shipped and received within days. Thanks for your customer oriented, professional operation.
Angelo
2/4/2010
Good service.
Chris
2/4/2010
Super fast shipping. Outstanding customer service. Installation instructions that helped me a lot. I definitely recommend to shop on etrailer.com! The best shopping site ever!!!!!
Cosmin
2/4/2010
Thanks so much for helping me get my parts and so fast too, your a lifesaver!! Thanks so much for the time you took to help me get the parts ordered and sent and for making sure my order went out that day. We plan on installing the parts this Sat. Thanks again for being my knight in shinning armor! Etrailer is lucky to have a gal like you working for them.
Desiree
2/4/2010
That's the fastest I have ever gotten an order thanks much.
Eric
2/4/2010
The hitch fitted the vehicle exactly and the installation looks very neat. Delivery was very quick, hardware and good instructions were included.
Eric
2/4/2010
Perfect!!! Went without a hitch!! Thank You.
John
2/4/2010
My order was delivered the very next morning…great job, Thank You
Kent
2/4/2010
Thank you for the excellent service with my order and the prompt service. It is very much appreciated and I will recommend you to friends.
Leslie
2/4/2010
I have nothing but praise for etrailer.com and the fine folks that work there. They have kept me informed as to the availability of the product I wanted. They let me know when I can expect the arrival. Thanks etrailer.com
Richard
2/4/2010
Awesome quality product. Went in easy as pie less than 10 minutes and I was good to go.
Sean
2/4/2010
Great service and website. I really appreciated the shiping upgrade and received it within 3 days. I will definitely be purchasing from E trailer again.
Shannon
2/4/2010
Awesome site - Easy product selection and ordering proces. Super fast delivery.
Definitely will recommend to my friends.
Charles
2/3/2010
Thank you for having the fast and friendy service. You can find what your looking for at etrailer.com! Again thank you.
Chris
2/3/2010
I've purchased from etrailer on three occasions and each experience reinforces my belief that this is not only the best sourceand prices for trailer related anything, it's the best purchase experience possible on the internet. Exceeding customer expectations is the norm for etrailer.com. Kudos to the entire etrailer.com staff!!
Craig
2/3/2010
Excellent product, fast delivery, great price. Thanks.
Donald
2/3/2010
Great selection! Super fast service and delivery. I will recommend and shop again.
Esteban
2/3/2010
I called to make sure that the ski carrier was in stock. It was not but would come in in two days. I ordered it and it was shipped the same day it was received by eTrailer. I got it two days later and is excactly what it wanted. This is the third time that I ordered from eTrailer and everytime they delivered.
Jean Marie
2/3/2010
Great service, fast shipping, easy install! Thank you etrailer.com
Nate
2/3/2010
Etrailer has great service. One item was not in stock, so they e-mailed me and let me know that. Some places will just hold all items until there are together before the ship them. They shipped the parts they have and will send the last piece when the get it in. I appreciate the e-mails and the fast shipping. Thanks.
Richard
2/3/2010
Wow! Thanks a lot. Hitch cover not for me I was glad to find your web site by Googling red sox hitch cover. I will be taking it with me to Alabama to give to my brother as a birthday gift. Thank you very much for your awesome dedication to customer service.
Ronald
2/3/2010
I purchased a Ladder Rack for one of our enclosed trailers. We installed it today and it looks and works better than I expected. I ordered a 2nd ladder for our other trailer this afternoon. E Trailer delivers!!
Tom
2/3/2010
Outstanding place to purchase trailer hitch parts. Superfast shipping and good packing. The best!
William
2/3/2010
Excellent price. Excellent service. Great communication and fast delivery. Quality product at a quality price!!!!
Dan
2/2/2010
I've had nothing but great experiences buying from ETrailer. Excellent customer service and very quick shipping of my orders. It's all good!
Dan
2/2/2010
What great service. The fender arrived -will be ordering the other side in couple weeks and be ready for Spring hauling mulch, stone, brick, lawn tractor, etc.
Dave
2/2/2010
Your company has quick turnaround - very cool!
Elizabeth
2/2/2010
Thanks for the quick service.
Greg
2/2/2010
My first experience was very good so I'm back for another trailer hitch. It was easy to buy and a good price with free shipping. Hard to beat!
Jeremy
2/2/2010
Great experience. They phoned me within a few minutes of me placing my internet order and told me the ball I had ordered would not work with the ball mount I had ordered. In just a couple minutes they cancelled my bad order and replaced with a correct order. Product shipped the day it was ordered, tracking information appeared promptly and delivery was made on the promised date. Products exceeded my expectation, very well priced.
Kevin
2/2/2010
You are one of the most professional sales representatives I have ever had from any company. Thank you very much for your competent guidance with regards to fitting this system to my vehicle. I look forward to continued business with you in the future.
Loren
2/2/2010
Thanks a bunch. Ordered from you instead of another site because your
expert had a helpful answer to my question about the bolt on versus weld on
coupler. Certainly further impressed by the shipping upgrade, which will
allow me to knock this job out this weekend instead of having to wait until
next week. Great customer service!
Ralph
2/2/2010
Excellent and fast service along with customer updates for every step. Thanks.
Roger
2/2/2010
The person in Customer Service went above and beyond to answer some very specific questions I had. She even pulled the part and validated the information to insure it was correct before shipping. This is my first experience with etrailer.com but with the outstanding customer service I received you have more than earned my future business. Keep up the great work.
Steve
2/2/2010
etrailer provided fast shipping and great communication! Thanks.
Chris
2/1/2010
The order arrived quickly and the communication throughout the shipping process was great. The actual product is outstanding.
Hal
2/1/2010
I just wanted to send a quick email to let you know how much I appreciate your website. I was looking for several items and not only did I find what I was looking for, but also videos comparing other products, and detailed explanations on how to install the products I purchased. This website made what was sure to be a daunting experience of hours of internet research, into an easy shopping experience. I will tell all my friends and family about this site!
Jamie
2/1/2010
Wow!!! Best DIY experience I've ever had. From ordering to install, the whole thing was a breeze.
Ken
2/1/2010
Thank you so much for the help! I've already received a notice the order has shipped. I'm really impressed at how great the customer service is and, again, truly appreciate it.
Michael
2/1/2010
This was the second order I placed within close to a week. Everything was as described. As a matter of fact everything was better than I anticipated. The prices were more than competitive. I'm looking forward to doing business with etrailer again.
Rick
2/1/2010
This was my first time dealing with etrailer, and it was a great one. I received everything as promised. Well packaged and on time. I will be doing business here again. Thank you.
Carl
1/31/2010
I received the product in 2 days. Your service was outstanding.
Mark
1/31/2010
The installation took me about 25 minutes and I save USD $200 compared to the dealer.
It was great, cargo carrier and hitch pin arrived early, the service and price where great.
Van
1/31/2010
Good service and great shipping. Very pleased.
Bob
1/30/2010
My local RV place told me a basic off brand brake controller was going to be $80 plus 1 to 2 hour labor to install. You guys are awesome- Lightning Fast shipping- Everything needed to make an easy install. I purchased the Prodigy, much higher end then the locals brand. My first time to install a brake controller- took me less than hour to install.
Michael
1/30/2010
This a great company to work with. They have great customer service too. I was looking for a WD hitch and needed it with in one week. With their Fast Shipping it got to me in less than 2 days! Highly recommended!!! A+++ Thank YOU etrailer.com!!!
Andrew
1/29/2010
Easy to use site, and fast shipping.
Greg
1/29/2010
Excellent service. Couldn't ask for more. The part I needed, shipped same day as ordered and arived the next day. Thank you, I will order from you again.
Stephen
1/29/2010
Fast shipping, very good price on the part.
Bill
1/28/2010
I received my hitch yesterday. Thanks for the fast, friendly, and professional service.
David
1/28/2010
It was easy! We were looking for a part for a bike rack, I got on the phone, described what I needed, and the customer service rep guided me to a picture of the item on the web site, took my order, and it shipped to us!
Fran
1/28/2010
You guys are THE BEST. Excellent price. Items needed in stock AND the absolute FASTEST shipping I've ever had on an internet item. THE BEST bar none. Thanks, this has been a real pleasure.
Gale
1/28/2010
I received my package on 1/28. Thanks for the good service!
Gary
1/28/2010
Extremely helpful customer service and fast delivery. Price was the best I found on the web. I would definitely do business with eTrailer.com again.
Jason
1/28/2010
I was impressed with the packaging that the hitch came it. Definetly well thought out with minimal packaging and attention to protecting the contents. I put the hitch on the day I got it and it took about 1 hour. No problems and it went on pretty easily with no swearing necessary. Very clear instruction tailored specifically to my car. You provide a great product and service!
Jeff
1/28/2010
Thanks for the quick response to my order. This was my first order on line for this type of goods and I`m impressed.
Nick
1/28/2010
Thanks for your e-mail on my order. I appreciate your great service.
Wayne
1/28/2010
I placed my order for a Trailer Hitch and accessories. I orderded it on Saturday Afternoon. It was out on a UPS Truck Monday morning and at my house Wednesday evening even with Free Shipping option! I received Emails for all steps of the transaction. Etrailer provided excellent customer service!
Arnold
1/27/2010
Got the hitch and light kit in a hurry. Great service on delivery.
Brian
1/27/2010
Great price and fast, fast shipping. I don't think this deal could have been beat anywhere. Thanks!
Gene
1/27/2010
Response to my order was quick, shipping was without delay and the product was as advertised. I am pleased with the product, the ordering process and shipping. I am a happy customer.
James
1/27/2010
Great experience. Had what I needed, arrived as described. Very quick shipping. Thank you.
Jason
1/27/2010
Not only was the price of my Thule tire chains the BEST, I was promptly notified of the shipping status which besides being free, was shipped in 2 days. Another customer service person contacted me via email right away, so I had a name to deal with if I had problems and there were none. I have already referred a friend to this site and will continue to do so. It's great service like this that generates good business. Much appreciated. Thanks.
Jeff
1/27/2010
This is my second trailer hitch purchase for etrailer.com and as before I experienced Excellent Customer Service, quick and knowledgeable of the products they sell. I placed my order and within minutes I had order confirmation. In less that 2 hours my order shipment confirmation arrived in my Inbox. Great shopping experience. The sales lady was very helpful and a pleasure to speak with while placing my order.
Jeff
1/27/2010
The shipping was super fast and resonable. The t-one wiring harness took me about 5 minutes to hook up. It was so easy. Well worth the asking price. I will definitely do all my trailer parts shopping here.
Mark
1/27/2010
You have a very friendly helpful staff and I look forward to placing future orders
with your company.
Myron
1/27/2010
Surprisingly fast delivery, and the price was much better than elsewhere. Yours is a site worth bookmarking. I'll be back.
Pete
1/27/2010
I am impressed with the service and response from your associates at etrailer. Shortly after placing my online order, I got an e-mail confirming everything and within hours got another stating the shipping had been upgraded and that my parts had already shipped. I look forward to my shipment arriving early and will definatly order from etrailer.com again.
Rob
1/27/2010
This is the third hitch and wiring harness that I have bought from etrailer. They were delivered very quick and packed securly and your instructons for installation were easy to understand. I will buy from you again.
Gerald
1/26/2010
Thank you sooooo much. I saved almost $200 off the local retailer price counting the shipping and the taxes. Plus you upgraded my free shipping to express! We put the product in yesterday and it works great!
Michael
1/26/2010
Thank you the video for the installation with all the hints was right on the mark. My son and I put it on in my garage. Good product and great installation instructions.
Mike
1/26/2010
WOW! Great service & price. Was a little hesitant about ordering a new 5th wheel hitch online. No problem with etrailer.com. Hitch arrived in great condition 4 days after I ordered. Thanks!
Steve
1/26/2010
It was quick and easy to find the correct wire harness for my 2009 Equinox.
Bill
1/25/2010
Very courteous and easy to work toward an order.
Bill
1/25/2010
Super! I got my part, I got it on time and it looks great. The company emailed me and I felt like everything was done as good as possible. I just wish every company was as smooth as this one....Really I think you guys are great!
David
1/25/2010
I ordered Thule pro racks. They were shipped out within 24 hours as promised. I will definitely recommend and order from etrailer again. Thanks!
Doug
1/25/2010
Shipping was super fast and correct!
Favian
1/25/2010
This was my first order with etrailer. I made a mistake and ordered twice.
Their customer service caught it, called me from the office and fixed it so I wouldnt pay shipping twice. It's so refreshing to deal with people who go the extra mile to look after customers.
Geoff
1/25/2010
I have bought several items from etrailers they have all been good quality and fast shipment, you can't beat there prices.
Glen
1/25/2010
Web site well setup, easy to order & prices are competitive.
Joe
1/25/2010
This is the second time we have ordered form e-trailer and we are pleased. The orders were shipped fast, the billing was accurate and everything showed up in the package. What more can I say besides thanks e-trailer.
John
1/25/2010
The trailer hitch cover arrived quickly and in great shape.
Michael
1/25/2010
I found everything I wanted at very good prices. The site was very informative.
After I ordered, I recieved several emails as to the status of my order. Very helpful. Overall very good exepriance and I will be back.
Mike
1/25/2010
An awesome addition to my trucks look! No better way to support your favorite NFL team than with a hitch cover from etrailer.com. I shopped around and couldn't find a better price! Can't wait to share this with my friends, thanks again.
Ralph
1/25/2010
Unbelievable fast service with brandname products at fair prices, keeping you informed all the way. Customer service very knowledgeable and helpful.
Richard
1/25/2010
Super fast service used the regular delivery hitch and other items arrived in three days. Packed well, Easy install.
Elmer
1/24/2010
Awesome! Best etransaction yet! Will be hard to match.
Robert
1/24/2010
Thank you, This was a very positive on-line shopping experience. I will use etrailer again and will recommend it to friends.
Ron
1/24/2010
Great service.
Steve
1/24/2010
Simple to use website which offers more than one brand of hitch. Quality product, good price, prompt shipment actually upgraded me, and boxed well to avoid damage not just a label slapped on it. Perfect fit and took me about 45 minutes - but I'm old. If I needed another hitch, I would buy from them.
Joseph
1/23/2010
This is the best company for trailer parts. And customer service is as good as it gets. This is a top of the line outfit that I will continue to do business with.
Scott
1/23/2010
I am so pleased with the wonderful customer service I received today. I will definitely come back to this site when I need something for a trailer.
Chris
1/22/2010
Im so thankful for all your help, and it was great to get the email that my shipping was upgraded. Thank you thank you thank you
Jamsey
1/22/2010
Great hitch!!! Easy to install, about 30 minutes from start to finish!! Fast shipment!!!
Steve
1/22/2010
I have been communicating with several RV / tow bar suppliers for over a week trying to get parts to complete my tow bar package for my 2000 Jeep Wrangler.
I cannot give the customer service person at etrailer enough credit for helping me solve my problem. He provided more than one solution, gave me choices, and best of all, made me feel like I was the only customer he had to deal with. Thanks again, you are doing a great job!
Wesley
1/22/2010
Thanks for the update…that is great customer service.
Austin
1/21/2010
Great product, it was very hard to find elsewhere. Price was good and shipping was very fast.
Dean
1/21/2010
My experiences with etrailer have been way above and beyond the norm. Its a great place to buy from starting with low prices and ending with fantastic customer service. You can rely on etrailer to solve any questions/problems you my happen to have rapidly and efficiently. Thank you etrailer.com personnel.
James Lee
1/21/2010
Easy to use website. Great price. Fast shipping.
Jesse
1/21/2010
Many thanks! I want to express my pleasure in dealing with the customer service lady at etrailer the products I needed were in stock, priced right and shipped faster than I’ve ever seen. My son and I are already looking over our trailers for any repair needs so we can place another order soon.
Jim
1/21/2010
Item just as described and shipped very quick.
Mark
1/20/2010
etrailers price was very competitive and really the only vendor that bundled the vehicle specific wiring harness with the Tekonsha P3 brake controller. Package was delivered a day early and in great shape. I will very likely order from you again.
Alex
1/19/2010
The product shipped sooner than I expected and the prices were good. Saved the website to my favorites and will most definetly shop here again soon.
Ewen
1/19/2010
First time order from etrailer. Product arrived sooner than expected. Customer service is excellent. Will do business again with etrailer.
Ly
1/19/2010
I was a little skeptical about purchasing a bulky item such as the trailer hitch I ordered. I was pleasantly surprised at the great customer service and the speed at which I received my hitch. Don't be afraid to order from Etrailer, you will get more than you bargain for.
Steven
1/19/2010
This is a great site with awesome products. Shipping my order the next business day was a bonus, thank you.
Terry
1/19/2010
Very fast shipping and product was securely packaged. I will buy any future trailer accessories purchases from your site. Thanks!
Andrew
1/18/2010
Superb customer service! Quick response, shipping. Great prices. Will be back to buy again.
Bob
1/18/2010
Very good service and price. Very easy to navigate the web site for items.
Claudio
1/18/2010
Very good so far. Excellent confirmation of order and shipping.
Dan
1/18/2010
I recently ordered an 1-1/2inch hitch and SWAGMAN bike carrier from etrailer. The service was awesome from the time I placed the order right up through getting the product on time, the products were great and the prices were right. I recently lost a component to the bike rack and when ordering a replacement part I have been given the same superior service I experienced before. If you guys sell it and I need it....you have my business.
Robert
1/18/2010
So far, so good. Easy to locate the parts needed and shipping was cheap. I'll use them again.
Tony
1/18/2010
Chose eTrailer based off a car forum site, a couple of people had good things to say. So I went off of their high praise and ordered my hitch from etrailer. The eTrailer team was prompt, kept me informed about the status of the part, then when it shipped, and received the part way earlier then expected. I am absolutely please with their service, and will definitely be ordering all my accessories from eTrailer.
Rob
1/17/2010
Hitch arrived in good order. Hidden Hitch onto 09 kia rio bolted right on without
having to move-remove/replace any other components or do any fitting for drawbar. Easier to do than to think about doing. Thanks!
Al
1/16/2010
Great prices, great free shipping over $150, of course, and great customer service. Website is easy to use, and they keep you informed of every step in the process by providing emails and tracking info. 4 - 2900lb springs, shackles, bolts, eqalizers, hangars. Quality of products as good as the higher priced sites.
Would surely recommend to a friend.
James
1/16/2010
Extremely fast and professional service. My item was shipped immediately after ordering. I have been looking for this item for some time, but could not locate it anywhere. Thank you etrailer and staff for a very pleasurable experience.
Tom
1/16/2010
Well this was my third purchase from E-Trailer this time. Well I got my order just like normal. No need to check tracking as the order always comes in a day or two. I will continue to shop with you guys.
Wayne
1/16/2010
The web site is full of things that can't be found easily on the web and the shipping was fast and I was informed of the sale and shipping though out.
GW
1/15/2010
I enjoyed shopping on etrailer.com it was easy and fast shipping was nice I recieved my order in 2 days. Thanks so much I will shop again.
Jimmy
1/15/2010
I searched the web for over two hours to find the best price on rollers for my boat trailer and hardware to go with it. My search was over when I finally found etrailer. They beat everyone else I found and I got what I was looking for at a far cheaper price. To top that off I ordered at 8 pm eastern time and they shipped the very next day. I will do all my shopping at etrailer for all products they handle that I may need.
Larry
1/15/2010
Great product and a great company. Super friendly and fast delivery.
Mark
1/15/2010
From the moment I've started looking for a hitch thru this website, until I received it, it has been such an easy and pleasant experience. Hitch looks great, in mint condition. Outstanding communication. Best prices as well. Go a head and order with them, you wont regret.
Yusuf
1/15/2010
I'm in the high tech industry, and I've been an online consumer since the very early days. All I can say about etrailer is...you guys truly get it!
While I'm fairly mechanically inclined, I've never had any experience with hitches at all. I found etrailer using Google when I decided to install a hitch on my SUV. There were excellent FAQs that answered every question I had, and easy-to-understand information on every aspect of the project. I haven't received my hitch just ordered today, but I feel like I could install it in my sleep based on what I've learned from your website.
Great photos, detailed specs, extremely useful customer reviews, installation instructions, product listings filtered based on my vehicle...all in a simple to navigate site.
And top it all off with the most personal customer care I've ever experienced. Not only is the shipping free, but I was upgraded to Express Delivery at no extra charge. And I was especially impressed by the email communication. I wasn't dealing with customerservice@etrailer.com, but my messages came from real people. Very nice personal touch!
You guys are definitely the best! Next time I need anything like this, I won't look anywhere else.
Jeff
1/14/2010
Extremely fast processing and shipping, the fastest I have ever encountered in an online transaction. Updated e-mails during the whole process was a big plus.
Paul
1/14/2010
Easy shopping. I am impressed!
James
1/13/2010
I was very pleased. I ordered my items on Monday afternoon and they arrived Wednesday morning. The items were exactly how they appeared on the website.
Jeff
1/13/2010
Exceptional customer service for an internet transaction. Thank You!
Jon
1/13/2010
I just wanted to thank you for taking the time to expedite my order. This is the second time I have ordered from your website and have been extremely pleased both times. Thanks for your great service!!
Marc
1/13/2010
etrailer.com was great! There was a lot of information on each item we looked at. Checkout was easy and shipping was handled stupendously! Our rack came early and in good condition and we cant wait for Spring to try it out!
Missie
1/13/2010
Great experience to date! First part of order shipped very promptly and customer service staff knowledgable, helpful and friendly. Will do business again with Etrailer.com for sure!
Richard
1/13/2010
Products ordered where received promptly and are of great quality. Also, the associate that took my order over the phone was very receptive and curtious.
Robert
1/13/2010
Very quick delivery. I ordered a receiver hitch Sunday night. Monday morning I received an e-mail with my shipping confirmation number. I received the package on Wednesday - free shipping. I installed it in less than 30 minutes. This is a great business to deal with.
Vince
1/13/2010
Great Service. Low Prices. Shipping is easy to check on.
Bill
1/12/2010
etrailer had everything I needed with an easy to navigate website. I received within two days. Great experience.
Dennis
1/12/2010
Service must be a very high priority at etrailer. I had several questions before making my order. Etrailer responded promptly with explanations and links with pics from their site. I purchased my Draw-Tite hitch after making an informed choice. Installed the hitch myself and am very happy with my purchase. I highly recommend etrailer for all your hitch and accessories needs.
Joe
1/12/2010
Excellent inventory choices, very good prices and true to your word on shipping time. I will recommend e-trailer to anyone that I can. Thanks guys and happy new year.
John
1/12/2010
I have made several purchases from etrailer.com and have been more than satisfied with each purchase. Your prices are always more than fair and sometimes as much as thirty to forty dollars cheaper than your competitors. I have also found that you always ship my purchases quickly, most times arriving sooner than expected. Thanks again for the great service!
Kevin
1/12/2010
You guys are the best. I'm in a time crunch situation, and your rapid response is exceptional! I ordered yesterday afternoon (Sunday) and this morning you notify me that my order has already shipped. Talk about service!
John
1/11/2010
Excellent and thank you very much! Will keep you in mind for future purchases.
Robert
1/11/2010
Quick service. Very friendly on the phone. Was able to check in stock status prior to placing the order. Fair pricing.
Ted
1/11/2010
I received excellent before purchase support. I had a couple of questions and the customer service lady called me back with all my questions answered. Great service, fast shipping. I love my new Rola Roof Rack on my Jeep Commander.
Jerry
1/10/2010
Great products and service, the hitch I bought came quickly and fit like a glove.
Kris
1/10/2010
Products arrived in a couple of days after placing order! Not only was the shipping prompt but the product was exactly as described. They don't rip you off on shipping charges either!!
Claude
1/9/2010
Great communication, fast shipping, what a great company, thank you!
Neil
1/9/2010
Good source of information, service is great.
Alan
1/8/2010
Great prices, very reasonable shipping charges and fast shipping. Received the order 4 days after placing it. Highly recommended.
Darwin
1/8/2010
I ordered the WD Hitch, Sway Bar, and Ball on Tuesday Dec. 5. I received it on Dec. 8. It was packaged nicely and shipped in a timely manner. I WILL be ordering from E-Trailer again.
Gary
1/8/2010
I am very pleased with the service I received from etrailer. My order came in just a few days, however the fenders that I ordered were the wrong ones. I called and got very friendly help. Things go wrong even when we do our best, but it is making things right so quickly and courteously that shows me how good a company is. In my opinion you will not go wrong shopping at etrailer. I know that I will the next time I need anything to do with trailers.
Ken
1/8/2010
If you want something for your trailer thats going to be shipped ASAP, this is the place to do it!
Tom
1/8/2010
Great service - VERY fast shipment. Would buy from etrailer again. Good experience dealing with them.
Chris
1/7/2010
Awesome service. Will shop again.
Gary
1/7/2010
I received my package yesterday as promised. Packing was excellent, no damage, and all the products were as described. A very good purchasing experience to say the least.
George
1/7/2010
I was elated, receiving my order only two days after placing it. It fit perfectly. This is the second time I have ordered from etrailer and will again. Thanks etrailer.
Neal
1/7/2010
There are many aspects of your company that I think are terrific. Since this is the first time I have ever ordered a hitch and bike rack for my car, your prices were very competitive. Your free and fast shipping was very much appreciated. In fact, the entire experience was great. Thank you!
Rosemary
1/7/2010
I received my purchase faster than expected. They let me know when it shipped and it was very well packaged. Thanks for the quick and easy transaction.
Chris
1/6/2010
Great customer service!!! Very friendly and quick. Thanks so much!
Doug
1/6/2010
Excellent service!! Sales person was courteous and helpful. Would definitely order here again.
Fred
1/6/2010
Fast order processing, fast turn around - 3 days to arrive. I am originally from the area where the company is and it was great to see fast service rapid response and email updates thanks a lot!!
Joshua
1/6/2010
Very fast shipping. Helpful staff, I would buy from again.
Mark
1/6/2010
Simple, easy and user friendly. Also, they upgraded my shipping for no charge. Will use again.
Ron
1/6/2010
Etrailer.com is awesome, absolutely the best pricing in the US. I shopped tons of different retailers online and several different trailer/hitch stores locally in Houston and etrailer prices were the best around for my weight distribution hitch. Thanks Etrailer.
Shawn
1/6/2010
Great selection of trailer parts. The web site is very easy to navigate and the photos are very good. Shipping is prompt too.
Tony
1/6/2010
Now that's what I call service. Be assured that I will continue to use you guys as well as recommend you to others who may need trailer parts and accessories. Thank you for your time and assistance. I am impressed.
Wade
1/6/2010
Very easy to follow detailed ordering prosses.
John
1/5/2010
Quick contact via e-mail of the shipping status.
Steve
1/5/2010
I thought the service at etrailer was professional, prompt and friendly. I would buy from them again anytime.
Tom
1/5/2010
Finally decided to place an order and boy was etrailer quick. Excellent service. Everything was shipped in good shape and quick especially since it was a holiday.
Jack
1/4/2010
Shippment on the same day of order is absolutely fantastic! Nothing but the best service so far! Thank you so much!
Jason
1/4/2010
The saleslady was great and the price was competitive. She knows her stuff and she was very knowledgable.
Robert
1/4/2010
Thanks to my salespersone for the excellent customer service when I placed my order. She seemed very knowledgable of ALL etrailers products. I ordered a brake controller. Also love the bike rack she recommended!
David
1/3/2010
Very good experience using etrailers.com Thanks for the shipping up
grade!!!
Darel
1/2/2010
The order arrived standard shipping in just two days. Everything was just right. I'm very pleased.
Jerry
1/2/2010
Terrific service and great prices. Very satisfied.
Robert
1/2/2010
A good price, email updates and super fast shipping. What more could you ask for?
Steve
1/2/2010
It was easy to find products appropriate for my vehicle. The pictures were helpful and it was easy to compare products. Shipping was free!!
Adrienne
1/1/2010
Absolute great bunch of people.Ihave nothing but high regards for everyone. Knowledgable,courteous.and highly effecient. Thanks again.
Aj
1/1/2010
Etrailer is at the top of their game. I called looking for information about a trailer hitch and bike rack. i spoke with Erika who was extremely knowledgable and helpful. Order processing and shipping was extemely fast - orderecd on a wednesday and recieved the following tuesday over a holiday weekend.
Andrew
1/1/2010
Product as described. Superior customer service! Ordered hitch online Monday AM and received Thursday AM. Quick install and everything arrived as ordered.
Anthony
1/1/2010
Quick shipping, Quality hitch &easy installation. I'm a happy camper.
Anthony
1/1/2010
Etrailer, I am a very satisfied customer and would make another purchase through Etrailer again. They were very helpful with installation, product info and sale. Thank You!
Barry
1/1/2010
Competitive prices...quick shipping/delivery and nice-to-talk-to people. What else do you need? I'll be back.
Bill
1/1/2010
Good product, fast delivery, good instruction, easy installation. I am Happy.
Bill
1/1/2010
I received my Trailer Hitch and wiring harness 2 days after I ordered it. I installed it by myself in a little less than a day on my 2014 Tacoma. I do not recommend anyone do this by themselves. The Hitch looks great and everything works fine.
Bob
1/1/2010
The hitch is just as expected and arrived very fast thanks for the fast curtious service.
Bobby
1/1/2010
Good communication, friendly staff and prompt international delivery.
Brian
1/1/2010
Speedy Shipping, Very affordable & Very satisfied. Thank You.
Carmo
1/1/2010
Shipping was extra fast, but missing parts in shippment. That was taken
care of. Overall good job!
Christopher
1/1/2010
Amazing fast and personal response to my order. I highly recommend!
Chuck
1/1/2010
I just want to say that eTrailer.com has outstanding customer service. I have dealt with eTrailer twice now and both times, the service was excellent. I have never dealt with customer service this excellent and outstanding in a very long time.
Cissy
1/1/2010
I bought 2 orders in 2 days. The second order arrived first and I am very satisfied so far with it. However the first order still has yet to show up.
Clay
1/1/2010
I think you have one great web site. Very easy to find what I needed, and even gave several options to make the best choice. The videos are a valuable feature to those who do the job only once in a while. You are listed in my Favorites file on the home page. Thanks for your service to trailer owners!
Daniel
1/1/2010
Again etrailer has out done my expectations , thats why I keep coming back
to them. Thanx for expediting my order. You always have everything in
stock or you can get it fast. Your web site is so fast and easy and the
movies for insatllation are really great and right on the money for time
and ease Thanx again
Danny
1/1/2010
I think this was the easiest, most efficient internet shopping experience I have had in my life. One stop shop for all trailer parts and supplies. A perfect example of how websites should stock and operate a facility.
David
1/1/2010
excellent service. item shipped same day i ordered it and received an e-mail letting me know the progress of my order. would definately recommend.
Dewayne
1/1/2010
Etrailer is an excellent company to do business with! The employees on the phone or on e-mail are very polite and helpful. Their customer service is outstanding! I appreciate that being in the retail business myself for 35 years as a dept store manager! Keep up the good work all of you great people at etrailer!
Dick
1/1/2010
You have a great web site. It is easy to use finding what I needed was simple and fast thanks.
Elster
1/1/2010
Everything done to perfection. Communication was great and the order was
delivered when specified. product exactly as stated.
Frank
1/1/2010
Excellent product, fast shipping. Very helpful on a few questions that i had. Carrier and cargo bag very well made.Would buy from again.
Frank
1/1/2010
etrailer has great customer service and post order follow up. I received my order even earlier than expected. Great Job!
George
1/1/2010
Great service. I could not believe how fast the order was filled. I would
definetly recommend etrailer.com
James
1/1/2010
Etrailer is a very reliable place to shop, and the customer service is great, i will definitely buy through them again.
Jason
1/1/2010
This place is awesome! I hope to do business here again.
Jason
1/1/2010
Quick shipping and parts are what was described on the site.
Jean Marie
1/1/2010
Order shipped fast, great communications order received, order shipped +++I will be back!!!
Jeff
1/1/2010
.
Jim
1/1/2010
outstanding service and great shipping response. i placed my order on Monday it was shipped the same day.
thanks for great service
Jim
1/1/2010
Price was great. Shipping was fast and free. Installation and wiring was
simple and fast.
Jim
1/1/2010
The dealer quoted me a price of $261 more on a hitch for my pickup than I bought it from etrailer for. Plus the bar.I ordered the hitch on Monday May 17th and I received it on Friday May 21st.Now thats what I call service. It is a CURT brand and it fit like a glove. Took me just shy of 30 minutes to install it, by myself. Just 6 bolts, 4 were into weld nuts. You guys are great, and the cheapest, I am a cheap yankee and I checked every web site that sold hitchs. The free shipping is great. Keep up the good work, and I will recommend Etrailer to all my friends.
Thanks
Jim
1/1/2010
The wiring i purchased work great couldnt been any easy to install.i would
highly recommend etrailer to anybody
Jim
1/1/2010
I appreciate the information and look forward to buying other items from you all.
Joe
1/1/2010
The ordering process was easy. I appreciate free shipping and they were able to get my order out the same day. Great Job. Thanks.
Joe
1/1/2010
Service was extremely fast and product was everything we expected. Great job!
Judy
1/1/2010
A great company to do business with for your towing equipment needs. Good prices, free shipping on some orders,good order tracking, prompt delivery.
Ken
1/1/2010
I was elated at the speed at which my order was processed and shipped
Ken
1/1/2010
Fantastic! I wanted to put a trailer on my 2006 Jaguar X-type and thought Id try the wiring harness first. No one would touch it and said to bring it to the dealer. The dealer wanted $1500 in parts and really wasnt sure they could do it. Because of the eTrailer videos, I decided to try myself. Although Im not great at mechanics , the video helped me through. The hardest part was getting the wire from the trunk to the battery in front. Some careful thought and A LOT OF PATIENCE and the whole process took about two hours. Sixty dollars instead of $1500. Now im going to order the hitch and finish the project.
Kenneth
1/1/2010
For the receiver hitch I ordered in April and just
installed on 09 Malibu, I was very skeptical about the method used to get 1/2 bolts into position in frame channel with pull wire. It worked like someone in r&d had actually done a trial on this before including it as part of the installation process.
It worked great and was actually the easiest part.
Having been involved in some r&d over the years, I truly appreciate this kind of thing.
I just wish that for smaller orders, like the current 1 that I have in your system, the shipping cost was less expensive. I am probably going to need to order other small items from your company and cannot afford to pay any more for freight than is absolutely necessary.
Kenneth
1/1/2010
Super fast free shipping. Great value.
Lawrence
1/1/2010
Wonderful service and selection through etrailer.com. Warehouse selection and service was more than I bargained for.
Leo
1/1/2010
etrailer has a very large ion of parts. Actually one of the items I purchesed, I could not find anywhere else. It as well as my other items were very fairly priced. This along with the very good customer supportTHX! will have me checking etrailer first for all hitch & trailer needs.
Leroy
1/1/2010
Response and delivery was right up there with the way customer satisfaction should be handled. I will definitely bookmark this site for future reference and service.
Luke
1/1/2010
First time doing ordering from etrailer. It was a good experience. Will definitely order from them again!
Mack
1/1/2010
As a former customer of etrailer, I have and continue to recieved the highest customer service and product quiality. Even if prices on the internet might be a few dollars less, I would rather pay more knowing the service is always top notch. Ciao.
Mark
1/1/2010
I couldnt be happier. The customer service rep was very helpful and knowledgeable of their products. I saved over $50.00 at etrailer instead of using a local retailer. Shipped the same day as ordered. You guys rock.
Mark
1/1/2010
Unbelievable selection with very good pricing,the fastest shipping if seen in a long time. If I need any more trailer parts of any kind this will be the place to go, bar none. Thanks again for the great service.
Mark
1/1/2010
I LOVE my hitch.... it was easy to have installed and it does a great job. It arrived in a timely fashion and the value for the price was excellent.
Would you recommend etrailer.com to a friend? Yes
Mary Ann
1/1/2010
I had been searching on Amazon.com for a drawbar. They have a big selection, but my entered search parameters were not pulling up what I wanted and I got tired of trying to wade through lots of irrelevant items. A Google Product search turned up listings from etrailer, so I came in to look around. Drawbars were neatly organized by size and class so I quickly found exactly what I wanted. Nice work, etrailer.
Matthew
1/1/2010
I wanted to thank you for the excellent service provided on my recent purchase. Thanks to your quick response, my order was processed immediately and arrived at my home in less than 24 hours.
Mike
1/1/2010
Easy to navigate site loved that the installation instructions were available on line. Good communication, and fast free shipping. What more could you ask for?
Pete
1/1/2010
Easy to complete the order, very prompt notification of the order and confirmation it shipped. Shipped same day, and I entered my order at noon central time.
Phil
1/1/2010
Easy shoping, great prices.
Richard
1/1/2010
Impressed on speed of shipment.Very competitive pricing.Highly
recommended.
Richard
1/1/2010
I am very very happy!!!!!!! The tow mirrors I ordered gave me a very pleasant surprise. My 2013 Toyota Tundra did not come from the factory with marker and blinkers. They were heated and powered and that is all I expected to work. To my delight, I now have working marker and blinker lights. The shipping was on time and with no packing problems.
Robert
1/1/2010
It was great, am surprised how fast the delivery was. Thank you for the great service.
Roldan
1/1/2010
I would highly recommend E-Trailer. After researching a hitch and a bike rack I had some questions. They were answered quickly and throughly. I ordered on a Thursday night. Immediately received a confirmation and the shortly there after received an email saying they would notify me when it shipped. I was notified the next day of shipment with tracking number and received the order on Tuesday. Wow, thats fast !! Very competitive prices and great product selection.
Rosalie
1/1/2010
Etrailer.com has really exceeded my expectations. Very friendly and really stayed on top of my order. I am so pleased by the personal service I have received.
Ryan
1/1/2010
Awesome service. Fast shipping.
Sam
1/1/2010
After multiple sales @ Etrailer I can say that the customer service is top notch.I think every order I have placed has shipped same day and orders arrive as scheduled. I love that I get better service from an Etailer than my local stores.
Scott
1/1/2010
Wow! That got here quick!
Sherri
1/1/2010
the last order I placed with e trailer got lost in the mail . E trailer stepped up and sent out a replacement agin thank you ,you guys rock . STEVE
Stephen
1/1/2010
Unbelivably fast shipping! Try this company, you will not be disappointed.
Steve
1/1/2010
This is the first time I have used e-trailer and I was very impressed.
The customer service department was very helpful and efficient. Everything is all computerized - got my e-mail confirmation right away and it contained a tracking number. Cant beat the price and free shipping.Thank you, E-Trailer.
Susan
1/1/2010
My experience with E-trailer.com was excellent...easy to navigate, nothing hidden, very communicative with emails, good descriptions and video of the product, good prices, fast shipping, and really cool to be able to track my product the whole way. Can't say anything negative.
Tammie
1/1/2010
This is my 4th order with Etrailer. I really like them. They are fast shippers, very friendly to talk to, have GOOD PRICES, and their shipping is reasonable. I don't pass on comments easily but these guys are GREAT!!
Terry
1/1/2010
I have purchased from E trailer 2 times and both times were perfect. No problems, plenty of assistance, quick speedy free shipping. Products are
always exactly as described on the web page. Installation time estimates are helpful. The instructions that came with both hitches were very detailed and easy to follow. I suggest Etrailer to all my friends when looking for trailer accessories or hitches. Prices are lower than the local supplier and with free shipping etrailer is the best deal around. I appreciated the coupon for additional discounts too. Good Job when I purchase another truck I will be buying my hitch from Etrailer!
Terry E
1/1/2010
Fast responsive customer service, had part at a great price I couldn't find anywhere else. Upgraded my shipping for free to express. So far a great company to do business with.
Thomas
1/1/2010
Awesome communication and very fast shipping. Definitely will be continuing to do business with etrailer!
Todd
1/1/2010
Well I called and with a customer service rep and she took the order on the phone.I didnt have to e-mail order and she inform me that the part I wanted was in stock and would be shipped with the next 48 hours. I like the information being taking care right away. Thank you
Walter
1/1/2010
A special thanks to the employees of etrailer. They gave me a quick and excellent service and kept sending me follow ups on the status of my order. They are really customer oriented.
Yvon
1/1/2010
The service and instruction provided was excellent. The parts arrived sooner than promised and in perfect condition trailer hitch. I would recommend this company ANYTIME without ANY reservations. FIVE STARS!!!
George
1/1/2010
Fast accurate shipping. No complaints.
Justin
12/31/2009
I placed an order in the afternoon and it was shipped the same day, they even upgraded shipping to express at no extra cost, GREAT DEAL! Why shop anywhere else? Thanks etrailer.
Nelson
12/31/2009
You guys are flat-out amazing. I ordered on Saturday and the box came yesterday. I haven't cracked it open yet, but I'm sure everything will be as I ordered, just like the last time I bought from eTrailer. You are all ROCK STARS! Thanks again. I wish you a very happy and prosperous New Year!
Bob
12/30/2009
Best price I could find for the hitch I wanted. It was at my door in less than 48 hours. I will shop here again!!
David
12/30/2009
Transaction was seamless with no hitches. Well, maybe two. The two that I purchased, but other than that I'd shop here again with no concerns. Job well done!!!
Elder
12/30/2009
I'm very pleased all around. Quality product at a great price, prompt shipping and a quick link to track my order from the confirmation email.
Randall
12/30/2009
I have made purchases in the past, and etrailer has items I couldn't find elsewhere. I will continue to buy things from etrailer as needed.
Robert
12/30/2009
etrailer had the part I had trouble finding local at a good price for part and shipping. It arrived on time and looks good, I will trade with them more.
Tom
12/30/2009
Hitch cover is as described. The person from customer service is great to work with, answered all my emails super fast. Shipped and delivered super fast for the holiday season. Will buy again from Etrailer and recommend them.
David
12/29/2009
Just to let you know, your installation videos are pretty awesome. Thanks guys for all the effort you put in. I will be getting a hitch from you soon, and pretty sure my friend will get one too. Thank you!
Denislav
12/29/2009
Product was very easy to install and works great. I made an excellent choice to buy from etrailer.com and my wiring harness was delivered in a few days- just pay for ground, they are quick.
James
12/29/2009
Every aspect of purchase was excellent. Immediate processing of order. Excellent communication. Fast shipping. I highly recommend etrailer.com.
John
12/29/2009
Outstanding service, ordered at 8pm shipped next day by 10 am.
Kevin
12/29/2009
Thank you very much. First experience with etrailer.com and you have made it a very pleasant one. Have a Great Safe New Year.
James
12/28/2009
Hitch was perfect. Easiest hitch I've ever installed. ETrailer sent my stuff fast. Thanks.
Jared
12/28/2009
I went online for prices and found good service at etrailer to boot.
John
12/28/2009
This is the second order I have placed with etrailer. The customer service is by far the best I have experienced in years. They went out to the warehouse and acutally measured a part and called me back in less than 10 minutes with the measurements I needed. Both orders were placed late in the evening and shipped the same day! I received my second order on Thursday the 24th of December after ordering it late in the evening on Tuesday the 22nd! Excellent Customer Service and an overall excellent online shopping experience. They have gained a customer and the local places I used to shop have lost one! KEEP IT UP!!! Dont waste your time anywhere else!
Tim
12/27/2009
Fantastic. Shipping is unusually fast. Product is always what I ordered. Will use again and again.
John
12/26/2009
My experience was great! As usual I was last minute shopping for Christmas. I found just what I wanted on your website and received it within the 3 days promised. I would definitely recommend your site to anyone. Thank you.
Angela
12/25/2009
etrailer.com is so easy to use! The shipping is fast,and the prices are the cheapest that I have found. I will no doubt use etrailer.com again! Thanks for the great service!
Genie
12/25/2009
Excellent service and delivery time! Thank you very much!
Mario
12/25/2009
Great place to order from. They process and ship the orders fast.
Brad
12/24/2009
Unbelievable experience!!! Couldn't be happier, will do business again no question about it.
Ken
12/24/2009
I shop online a lot and this was one of the most enjoyable experiences ever. I had not a clue about what to buy for my husbands truck and the assistance was great. Arrived on time - thank you so very much!
Linda
12/24/2009
Your company and its customer service practices are awesome which is extremely hard to find these days. I placed this order on December 21st with no thought that it would arrive before Christmas. I received confirmation from UPS that it will be delivered this morning. Keep up the FABulous work and I'll spread your name around to friends!
Rhonda
12/24/2009
I highly recommend doing business with etrailer. Placed my order on a Saturday and received it on Wednesday. The trailer hitch was better than I expected. I am a welder by trade and thought I could build it for less than $150 bucks. Its not worth my time at that price. Everything fit perfect and was done with the total installation hitch and wire harness before the UPS delivery truck was out of my neighborhood. Great experience!!!
Terry
12/24/2009
These guys are simply amazing! I ordered a ski rack for my son for Christmas and I placed the order late because I had to see if we were getting a Christmas bonus. I was prepared for it to arrive next week, but it came today, Christmas Eve. These guys went out of their way to make it happen. I have ordered from them before and it was also a great experience. There's no reason to shop anywhere else!
Tim
12/24/2009
Excellent selection, competitive prices, and quick shipping. Better, is customer service. A+ for these folks in my book.
Bob
12/23/2009
Best price and great free shipping. Order shipped same day and arrived in only two days, even though it was shipped ground. Thanks!
Dan
12/23/2009
I placed this order 8 days before Christmas and had it in my hands 4 days before Christmas. If only all my shopping went this smoothly. Great job etrailer!
David
12/23/2009
Great Service!! Prompt processing and upgraded my shipping for free. I'll be recommending etrailer to family and friends!!
Ed
12/23/2009
I got my shipment today. What a fabulous job job you guys did. Your communication was excellent, prices were great and shipping FANTASTIC! I am most impressed and will utilize your services again,as well as, recommend you to others. Thanks for a Job WELL DONE!!
Glenn
12/23/2009
I couldnt be happier with the service I received from etrailer. I was kept informed every step of the way on the status of my order, and extra effort was made to ensure my order arrived on time. It only took 2 days from the time of order to receive the item in time for Christmas. I am very happy with the service I received and would recommend etrailer to anyone.
Jeff
12/23/2009
Excellent service and communication! The locks I ordered were back-ordered from the manufacturer, and the etrailer staff kept watch over the shipment and regularly communicated the status to me. They rushed the items to me as soon as they were delivered to them. I am very impressed, and will do more business with them as needed.
Jeffrey
12/23/2009
I would have been willing a pay a few dollars more for the P3 brake controller just to help support etrailer.com because they were the one place that I could easily find manuals for various other items I bought or was considering buying. But then it turns out they also had the best price on the P3! And, ordering it Monday night with the free standard shipping, its already on the UPS truck for delivery on Wednesday morning.
Ron
12/23/2009
When I ordered from etrailer.com I got professional service, bottom line. My questions were answered quickly and the order shipped out fast. I will definitely order from etrailer.com for any future items. Thanks again.
Skyler
12/23/2009
Excellent quality. Received much sooner than anticipated. Quick and informative responces to my questions and concerns, Thank You.
Jackie
12/22/2009
Thanks! You are guys are superb in speed and quality of service. I might actually get this before the New Year which is awesome.
Mickey
12/22/2009
Everyone at etrailer did a super service job. I was informed by phone that I'd ordered the wrong reciever for my hitch, email about shipping and had my shipping upgraded, which is really special this time of year. Thank you everyone at etrailer.com!
Ronald
12/22/2009
Wonderful service!! Purchased product in 2004 and was extremely pleased and therefore when I needed another high low riser for my new motorhome and truck hitch, this was the only place to shop!
Aaron
12/21/2009
Excellent service and communication. Promptly shipped.
Marty
12/21/2009
I was really impressed at how quickly I received my order. The product I ordered installed easily and works great. I have ordered from E-Trailer before and they have continued to meet, actually exceed, my expectations!
Michael
12/20/2009
I am a average customer, nobody special. I have not made any huge purchases. Nor have I ordered anything that would cause me to stand out from anybody else. And yet every time I have placed an order it has been handled with excellence.
The last order I placed contained 1 item that was not in stock. I was contacted immediately and asked if I wanted the order split up, meaning the in stock items shipped immediately. I replied yes to that email. 22 minutes later I received confirmation those items had been shipped. 22 minutes!! Very high company standards. Very professional and efficient. If more companies did business in that manner there would be a lot fewer failed businesses.
Norvin
12/19/2009
The experience in ordering by bike rack and subsequent follow up questions has been excellent. They kept me posted every step of the way. Their customer service is excellent!! I wish more companies operated in the same manor. I will definately order from Etrailer in the future.
Ralph
12/19/2009
Very freindly and helpfull, highly recomend.
Mike
12/18/2009
Quality product and super fast shipping. Thanks!
Steve
12/18/2009
Shopping with E-trailer is great. Customer service is the best. I will shop E-trailer for all me trailer needs.
Barry
12/17/2009
It was a pleasure doing business with you. Thank you very much. I will look forward to doing business with you in the future.
Donald
12/17/2009
Ordering from etrailer was a great experience. When one portion of my order was backordered, the customer service rep worked with me to split up the order and ship each part as it became avaliable so that I had what I needed in time for the trip that I was planning. This personal service was great.
George
12/17/2009
My hitch and accessories were received as ordered, on time, and without shipping damage. I chose to shop with etrailer.com because of their extensive product selection, informative website, and low prices. I will continue to shop etrailer.com and recommend them because of my personal experience with their customer service department.
Kenny
12/17/2009
Great experience! The transaction was very smooth. I was contacted immediately and the item shipped out very quickly. Product arrived very quickly and is exactly as described. Great buy and great service.
Kevin
12/17/2009
I have never ordered from e-trailer before. I ordered 2 tail light brackets and e-trailer upgraded the shipping for free and impressive communications the same day I ordered it and shipped the same day. I am very impressed with e-trailer and will definately recommend them and shop there again.
Owen
12/17/2009
I placed an order with these guys 3 days ago and it showed up today via UPS.
You talk about fast shipping, these guys do it right!
Ray
12/17/2009
I would like to thank everyone I have dealt with at ETrailer for you cheerful wonderful help! From ordering to the service technical help I so desperately needed! You helped me save over a hundred dollars by being able to wire my car and install my hidden hitch on my Scion Xb by myself with your support!
Thank You, Thank you, Thank you! :
Rebecca
12/17/2009
I am very satisfied with doing business with etrailer.com. The price was right for all the items I ordered. It was easy to find the right product for my new car. I ordered a new trailer hitch for my 2010 auto that I just got along with the wire connection and lock. Now if it would stop raining, I would have installed it. The instructions are very clear so it should not take long.
Richard
12/17/2009
Friendly and informed customer support, very easy to get a live person over the phone, shipped as promised and on time, merchandise arrived in excellent condition. Will certainly be a return customer.
Thilo
12/17/2009
Superfast shipping & arrived in excellent condition. My first purchase with etrailer.com, I like their selections and plan to purchase from them again!
Tim
12/17/2009
Great product. EXCELLENT service! Best service I have ever had when shopping online. I received product sooner than expected. I will recommend this company to friends.
Carla
12/16/2009
I ordered a Marine Corp hitch cover for my Dad for Christmas. Etrailer upgraded my shipping without any extra cost and I received my item during the holiday rush in less than 48 hours. What a great surprise and super customer service. Etrailer sent me a nice email keeping me informed of the status and surprise shipping upgrade. Keep up the good work, I will definitely be bragging about this company. From a Marine Corp daughter, this is a great American company to do business with!
Jean
12/16/2009
You have a great customer service. I asked many questions or modification to my order and they gived me the righ information or service in a very fast time. I have appreciated my shopping with etrailer.
Martin
12/16/2009
I had a great experience with eTrailer. All of my e-mail questions were answered quickly and with the information I needed. I am impressed with their customer service. They also had exactly the part I was looking for at a great price.
Megan
12/16/2009
Great online shopping experience. I recommend E-trailer to everyone who needs any items for trailering, cargo containment, towing, wiring and any trailer towing needs.
Roger
12/16/2009
The process was easy- and etrailer did what they said they would do! On time too! I would shop again!
Tim
12/16/2009
Excellent customer service! Quick turnaround and outstanding communications. I was kept informed of the status of my order from start to finish.
Bob
12/15/2009
I'm always satisfied with the products, service and especially PRICE from Etrailer. I've made several purchases, and have told numerous others about Etrailer.com.
Charles
12/15/2009
I received excellent service for my order. They kept me well informed and up to date on everything.
Ernest
12/15/2009
etrailer.com did a great job on my order. Very polite and helpful staff to take my order. I didn't know if I wanted to install a fifth wheel hitch myself or pay someone to do it. After seeing your video on your website, I knew I could do it myself. I saved between $1000 - $1300 by ordering from etrailer.com and installing the hitch myself.
John
12/15/2009
Great price, quick shipment, nice product. Overall an outstanding experience. I appreciate your company.
Kenneth
12/15/2009
So far so good. Quick and easy to find, order and the fastest shipping I ever had. Looks like I will be doing all my equipment shopping with etrailer.
Romeo
12/15/2009
As many have said- Great experience. About a 8 minute installation process- It took longer to open box, and remove hardware! Excellent communication!
David
12/14/2009
You guys are what doing business is supposed to be. Your staff is very helpful and courteous. Everthing I have bought has been good quality merchandise and has shipped very quickly.
Don
12/14/2009
It was so easy to order. I got my package on time. Easy to track. I will order again.
Jessie
12/14/2009
As usual, I was treated in a efficient, knowledgable and with courtesy.
John
12/14/2009
I was very happy with the purchase, fast delivery and a quality product.
Kimberly
12/14/2009
This is one of the BEST shopping experiences I have ever had. I work for an online retailer where we pride ourselves on great service...we couldn't touch this.
Thanks for the great service!!! Have a wonderful holiday.
Robert
12/14/2009
Great service and fast shipping, I will buy from etrailer again.
Jerry
12/13/2009
Great service!!! I ordered it Monday morning and received it on Friday in Washington state. I will be buying most of my hitch parts from etrailer from now on.
Tom
12/13/2009
Very good experience purchasing through etrailer.com. Customer service through e-mail communications was excellent. My new hitch was very easy to install and it fit like a glove.
Kenny
12/12/2009
Wow! I couldn't believe how fast I received a response via e-mail concerning my order and for only a few days later I had my product! Keep up the good work!
Angela
12/11/2009
Thank you for providing such exceptional service. Your prices are the lowest on the web, but your customer service is the highest. I will let everyone I know what a pleasure it is doing business with you.
Barry
12/11/2009
Great site, easy to use, great prices.
Stephen
12/11/2009
I have ordered several items from etrailer and have been very pleased with pricing and quick turn around. For all your trailer needs…….shop etrailer !!
Steve
12/11/2009
Wow! I placed an order this afternoon and have already received an e-mail that it has been shipped. What great customer service! I am VERY impressed!
Amy
12/10/2009
I just wanted to say THANK YOU for the excellent customer service! I had not purchased anything from etrailer before and I was a little hesitant since I was unfamiliar with the website. However I was most impressed by the promptness and communication I received. You also had the lowest price! Service and price - you guys are doing it right!
Becky
12/10/2009
Outstanding customer service. Another company shipped the wrong tow bar and could not say when the replacement would ship. Etrailer shipped the same day I order.
Dwight
12/10/2009
I want to thank the staff for their continuous updates regarding my order and their very quick responses to my questions. Wish other comapnies had the great customer service provided by this company! You need to teach classes to other businesses on customer service.
Mark
12/10/2009
You guys are awesome. This is my second order from y'all and both times I got my order very fast and at a great price.
Michael
12/10/2009
I purchased an adjustable hitch just a couple of days ago. The item was very competitively priced and shipping was free which is rarity among online trailer accessory retailers. And then etrailer.com upgraded my already free shipping for no charge. I am very pleased with my shopping experience.
Scott
12/10/2009
My call was answered quickly by a customer service rep, she identified the product I wanted and went out of her way to find additional items I required. I also received information on stock and shipping inside an hour, this was quickly followed by the tracking information. I also required installation help, I got the answer in half and hour by email. Way to look after your customers. I have another order to place in the new year and it will be with etrailer.
Herb
12/9/2009
Best service on the internet!!
John
12/9/2009
I was very impressed with this company. Ordering was easy and the product
was delivered faster than promised. I would definitely order from this company again.
Karen
12/9/2009
I couldn't have asked for any better service. My order shipped the day it was placed and arrived at my door within 3 business days. Products were exactly as advertised and fulfilled my needs exactly. Good folks to do business with!
Mike
12/9/2009
Easy to shop at etrailer.com, good pictures of the product, fast turnaround on the transaction and fast shipping.
Stan
12/9/2009
Service was great, thanks to my salesperson. Shipping was excellent, received super fast. Package was just what was showed on web site. Would highly recommend.
Terry
12/9/2009
AWESOME JOB!!! It was sitting at my doorstep by 2 o'clock this afternoon (less than 24 hrs. from the time I placed the order) Keep up the good work. I will be shopping with u again. Thanks
Aaron
12/8/2009
Great inventory, Great Accessability, Great Prices, Fast shipping. I guess that tells you I was very happy with my purchase.
Bill
12/8/2009
Very knowledgeable staff. Quick shipment.
Billy
12/8/2009
I have an item on order now and have ordered items from this company in the past. Always good service, prompt delivery time and excellent merchandise. The customer service reps are always helpful and very polite when you call with questions.
Harvey
12/8/2009
The wire harness that I received was easy to install and it worked great. It shipped quickly. One of the better internet commerce experiences that I have had.
Martin
12/8/2009
I have been highly impressed with e-trailer response to our order. They have kept us well informed about the status of our order. It has been a pleasure to have such great customer service.
Michael
12/8/2009
This was great. I sent an email to the contact us portion of the web site and in less than 30 minutes I had several replys and all the info I needed. I opened the link that was sent and was able to place the order promptly. Looks like it should be delivered this week. Very Painless.
Nick
12/8/2009
Dealing with etrailer.com was absolutely a most positive experience. I purchased a Tow Ready hitch mounted bike rack. They shipped my order very promptly and the price was definately the best I found. Upon receipt, I was very pleased to find it was well made and assembly was simple. I will go to etrailer for all my future towing needs
Steve
12/8/2009
My order was small but was handeled as if were one of your biggest. Thank you.
Terrance
12/8/2009
I found name brand components at competitive prices. Etrailer had a nice selection of parts to choose from. Good experience.
Tom
12/8/2009
I could not be happier with the service and knowledgeable staff. I ordered a weight distribution hitch in the late afternoon, and it shipped that evening. Also the price was the best I found.
Walter
12/8/2009
Great products,great shipping and fantastic communication.
Acee
12/7/2009
Ordering was painless and simple. I was glad to see the follow up on the order as well as knowing when it was shipped.
Brad
12/7/2009
My online shopping experience was excellent. I received personal email notifications not the normal automated or nonexistent updates like other sites from the etrailer team when my order was received by an employee and when my order was shipped by an employee. Very professional!
Brian
12/7/2009
Great experience. Alot of selection and good prices. I shopped around before
buying. I placed my order after 3pm on Monday and within 4 hours, I got
an e-mail saying that it had been shipped. I also selected standard ground UPS
5-7 day shipping, but they upgraded the shipping for me without any additional cost. I expected to get my trailer hitch wihin 2 weeks, I did not expect to get by the end of the week. This company has great customer service. I got an e-mail at every step of the process, letting me know what is going on with my order. I can't think of another online company that has such great customer service.
Chris
12/7/2009
I had ordered a hitch from another online vendor big mistake and it was completely wrong. The description on their site was different from what the factory paperwork said, so I had to send it back. Then I found etrailer. Their descriptions were detailed and I found the exact hitch I was looking for, along with several other accessories that I needed. Excellent service, shipped right away.
Clay
12/7/2009
I can't believe how smooth the online purchase experience I had with Etrailer. These guys really got their Stuff together. Thats why I'm back today to make another purchase today. Thanks Etrailer.
Joe
12/7/2009
Etrailer's customer service is second to none. Thank you very much and keep up the good work. It's great when you can buy a product on-line and you feel you can trust the company you're buying from.
Tim
12/7/2009
I think it was painless. Thanks I will shop here again soon.
Lance
12/6/2009
Easy to order, price was very good, shipping cost was very good.
Victor
12/6/2009
I highly recommend etrailer.com. Their web site is great, the hitch and harness worked great - as advertised. First, I got an e-mail thanking me and stating my order was in stock and would ship. It arrived at my doorstep in Oklahoma in three days! The hitch was very high quality and the harness was a snap - litterally! This is absolutely THE BEST website and people I have ever dealt with.
Ken
12/5/2009
Service was great. Shipping and handling cost was 20% of what my local RV dealer asked for the same order!
Monte
12/5/2009
Excellent service, quick shipping! Thank You!
Rich
12/5/2009
Great Service! Fast shipping. I will definitely shop with you again. Thanks.
Scott
12/5/2009
Excellent service. Excellent price. Will use again. 2 thumbs up. 10 star rating.
Daniel
12/4/2009
I was surprised with the speedy, fast service I received. It seamed like I ordered it & 10 mi. later it was at my door. The product I ordered was packed well & arrived unbroken. I say thank you for a order well placed.
Frank
12/4/2009
This place is great..... The item arrived in two days, can't beat that with a whiffle ball bat!!
Ian
12/4/2009
Excellent service. Able to select an excellent hitch that was an exact fit for my 2005 Sienna. Able to easily identify the exact T-controler wiring harness needed for my vehicle. Everything shipped same day and was at my door in less than 3 days! Everything fit well as promised and installed easily. Great products and service! Thanks!
Neil
12/4/2009
Etrailer.com did an excellent job of getting my hitch, wiring, ball adaptor, and lock. I can't remember getting such fast service and all the correct parts from any online retailer. I will definitely recommend etrailer.com to my friends and co-workers. Great Job!
Todd
12/4/2009
Just to let you know how satisfied I am with your service so far! Prompt delivery and follow-up regard each and every step of the shipping porcess. This is very impressive. Thanks for your great job so far!
Ziggy
12/4/2009
Wow! I own 4 different trailers and a pile of different mounts. The new 10 DT adjustable is the coolest ball mount I have ever seen. Can't wait to use it. I hope it works as good as it looks. Fantastic follow up after purchase, arrived really fast. Great buying experience, thank you for the great service.
Benjamin
12/3/2009
What a fantastic shopping experience! My order was shipped the same day I ordered and shipping was even faster than I had requested. I was also kept apprised of every step of the process via email. I will definitely tell all my friends and associates about these great people!
Chad
12/3/2009
I was very pleasantly surprised when I received my shipment today. I appreciate your very prompt and courteous service. Thank you.
Don
12/3/2009
Shipped very fast once the order was complete. Excellent quality at a great price. I will deal with etrailer again.
Jim
12/3/2009
Great experience. FAST shipping. I placed my order on a Tuesday evening and had the item on Thursday. Excellent service.
Tony
12/3/2009
First of all, THANK YOU for a great communication regarding this order. Not only the part looks great but the price and delivery were excellent. Your website is going to be very handy in he near future.
Carlos
12/2/2009
I generally don't send accolades, however your service, follow-up and instructional videos are so excellent anyone that is looking to install a trailer hitch are wiring harness would miss out if they did not give your site a try. I recently installed a hitch and wiring harness on a 2009 Ford Escape. Normally this is not a project I would undertake. The trailer hitch and harness were both installed using simple tools in less than two hours. It would take more time and more money to take it to a shop. Thanks for your great service, product and instructions.
Greg
12/2/2009
Very pleased. Good construction, good price, and shipment arrived faster than original projection. Would definately recommend to others.
Marc
12/2/2009
I was very pleased with the personal efforts of the representative when an item I ordered was out of stock. The order reached me when promised and installation was easy. Thanks etrailer!
Robert
12/2/2009
This was my first time dealing with etrailer and it won't be my last. Great price and great service. I ordered the Bearing Buddies the day before Thanksgiving and had them here 12/2/09. They must ship just as soon as you order and I couldn't beat their price anywhere. I will definitely order from etrailer again.
Thomas
12/2/2009
Ordered on 12-01 and it was here on 12-02 outstanding speed! Hitch and bike rack Christmas gift for the wife, looks good and Im sure everything will fit. Thanks!
Tim
12/2/2009
Very good experience in term of service and price. Second hitch I ordered from e-trailer. Both orders shipped the day after I ordered placed order after the close of business.
Walter
12/2/2009
Great!!! Product as described, service was quick and friendly. It is good to see service is still out there in some places. I will be back to shop again.
Wayne
12/2/2009
Thank you for your excellent communication and feedback. This is very unusual and extremely welcome to this customer.
Mark
12/1/2009
This has been one of the best online experiences I have had. Easy to order, easy to pay, great communication and prompt shipping. When the hitch and accs. arrived I was very pleased with the quality. Thank you and I will recomend your website to my friends.
Mark
12/1/2009
You guys ROCK! Thanks for the excellent service.
Matt
12/1/2009
Prompt response. Item showed up early. Easy install, just as advertised.
I would definately use these guys again. Thanks.
Alan
11/30/2009
Excellent prompt service, delivery and price... I will recommend this site to my friends and use it again for items I may need for my 12' enclosed trailer.
George
11/30/2009
Ordering was very easy, with lots of helpful email confirmations for peace of mind and easy tracking. Delivery was super quick and all in one box. Thanks.
Ed
11/29/2009
Very good experience. Very fast shipping. Ordered one day, shipped the next, recieved next. I am only a couple hundred miles away but that's fast.
Roger
11/29/2009
Great service - very helpful.
James
11/28/2009
Overall I am very satisifed with etrailers fast service and recieved product exactly as described. I will def do business with etrailer again.
Scott
11/28/2009
Excellent customer service, fast shipping. I would recommend etrailer.com to anyone.
William
11/28/2009
etrailer always has what I need at a good price. Couple that with great customer service and fast shipping and you can't go wrong. I highly recommend them.
Chad
11/27/2009
Excellent trailer hitch, price & shipping cost free. I would definitely recommend to a friend. Only 1 complaint: The item arrived the same day, and about the same time I received the shipping number. Only a minor inconvenience :)
Don
11/27/2009
Excellent service and products along with a very courteous and friendly and well trained staff ready and eager to assist the consumer in a second to none professional manner.
Raymond
11/27/2009
The products and service from this site are 24 carrot gold.
1. the items are demonstrated in video which is terrific.
2. The feed back of the progress of your order is A-1
3. The shipping was sooner than expected. My experience was great.
4. The products fit like a glove and were well made!
I'm back on to order more items. Good Job Etrailer.com!!!
Patrick
11/26/2009
Great Service, great prices, easy to order and get it to my house. I needed some Harley hitch covers for a friends birthday so it was important to get it shipped. No problem it was sent the sameday I ordered it and was here for the birthday party... now that's what I am talking about… Happy Holidays.
Bill
11/25/2009
I am very pleased with my purchase from Etrailer.com. Item was shipped promptly, arrived, and fit great. Received emails three separate emails in regards to order confirmation and shipping. I couldn't ask for anything more.
Brett
11/25/2009
When it comes to hitches and vehicle accessories I wouldn't go anywhere else! Etrailer.com is where I'll turn every time! Not only do they have a large inventory, their prices are unbeatable and the service is simply world-class! Keep up the good work guys… you make a loyal customer out of me!
Danh
11/25/2009
I have made a few different purchases from etrailer.com and every time I have been beyond impressed. The customer service and speed of shipping has been outstanding! Thanks!!!
Eric
11/25/2009
I've ordered trailer parts twice from etrailer. Their excellent selection is complemented by their quick response and prompt shipping. Thanks for the great customer service.
George
11/25/2009
The people that I talked to at E trailer.com were very pleasant to talk to. They realy went out of their way to help me get what I needed. They made sure that it could be had and that it was the right peace. Just supper great people.
Harold
11/25/2009
Online purchase was quick and easy. Prompt shipment. I bookmarked this site for future purchases.
Bob
11/24/2009
Best seletion and easy site to navigate. Prices with shipping best I could find, would recommend site to anyone.
Brad
11/24/2009
My customer service rep was great. When a detail was not known she took the time and care to walk out, measure the item and call me back with the info. This type of service and attention to details is all to rare these days! I will recommend etrailer to all my friends!
Dan
11/24/2009
Received my order very fast. Parts seem to be very high quality. Thank you very much.
Harvey
11/24/2009
I have made three separate purchases and they have all exceded my expectations in quality and customer service.
Jim
11/24/2009
Etrailer delivers again. Only 2 orders in 7 years but both times were prompt and just what I expected. It was nice to get email updates without asking, something not everyone cares to do. Thanks again, you've earned my business.
Mike
11/24/2009
The sales person who handled my purchase and welcomed very knowledgeable, professional and friendly at the same time. I was notified that my hitch shipped in less than an hour with no hitches, pun intended. Very impressive.
Rusty
11/24/2009
When it comes to buying stuff online,etrailer people is the place to go to. I am very happy with etrailer. Thanks etrailer,you make my life a lot easier.
Sal
11/24/2009
Had what I needed at a great price. They even shipper it to me faster that first promised.
William
11/24/2009
My hitch may have gotten shipped too fast, it took me two week to have the time to put it on. Installation was easy, and the hitch looks like it has always been there. Great job e-trailer!
Dan
11/23/2009
This is my first time dealing with Etrailer and I am very impressed. The service was very quick and they even upgraded the shipment so I could receive it sooner than expected and at no extra cost to me. I for sure will tell all my friends about this great company.
Glenn
11/23/2009
Excellent first experience with etrailer. Great prices and shipping was upgraded at no extra cost. Order was well packed and arrived in only a couple of days. Will definately use this company again!
Kevin
11/23/2009
I have had 3 orders total from e-trailer and was happy with every order as far as quick order processing, shipping and tracking information. I will and would recomend doing business with e-trailer in the future.
Larry
11/23/2009
Only guys I deal with for my hitch needs. Always in stock, more than fair price, low shipping and handling rates,and always have that hard to find stuff. Oh by the way their communication on the disposition of your order is second to none. Thanks Guys, Great Job.
Mike
11/23/2009
Two thumbs up.
Rick
11/23/2009
I was plesently surprised when I called with questions the person I was talking to was so knowledgable about the products offered. I recieved updates as to the status of my order and recieved it sooner than I had thought I would. I have already recommended etrailer.com to friends.
Scott
11/23/2009
I was tremendously impressed with each step of ordering, tracking, receiving, and installing my hitch. The customer service person was very supportive and helpful, checking to see that my order was correct in each detail- the other vendor I had mistakenly used did not and was unwilling to do.
Temple
11/23/2009
Services was five stars. My concerns were answered right away with accurate, acceptable answers. Service reps were kind and professional. Prices are great! Will diffently use their site again for all my towing needs. Site is easy to navigate through!
Tom
11/23/2009
Order was shipped in less than 2 hrs, free. Best deal on the internet for fast and courteous service. Have ordered from etrailer 2 times and service was the same. Always what you order is what you get.
William
11/23/2009
My husband had his cousin, a very good mechanic, put this on ouir HHR for him and he said it's the best he's ever seen in quality. That made us feel good because we had looked at something similar and they wanted over 200.00 for it not including all the extras that we needed to put it on. Everything we needed from you was only 179.85 and free shipping. You can't beat that!
Arie
11/22/2009
Fast shipping and the trailer hitch fit perfect. Installed in maybe 25 min. Very happy.
Bill
11/22/2009
They shipped out the order within hours of placing the order. The prices are great and the shipping was free and fast. The hitch was very good quality and was very easy to install. I will use etrailer again in the future! I am telling all of my friends about etrailer! This has been my best online shopping experience thus far.
Mia
11/22/2009
My experience with etrailer was excellent. My part was in stock, shipped the same day and arrived a few days later. The item had good instructions, was easy to install, and the price was the best on the web.
Paul
11/22/2009
Lowest prices and fastest shipping. I found my online trailer store.
Scott
11/22/2009
I have never been happier with any company that I have ever dealt with. Etrailer has it all, price, shipping and simple dealing, I will recommend etrailer to everyone I talk to.
Steve
11/22/2009
A great seller. Would recommend them to anybody. Very pleased with speedy delivery. Item received in 4 days - in excellent shape.
Ron
11/21/2009
I received my package as expected. For such a heavy item, the packaging was OK. I like eTrailer and have already placed another more extensive order with them for additional products required to complete setting up my Geo Tracker for towing behind my motor home.
Rubin
11/21/2009
Super fast shipping, great price, quality Dexter parts. Etrailer will be our first call for trailer parts from now on!
Alan
11/20/2009
etrailer is fantastic. I ordered a hitch and associated wiring parts on Monday and the stuff arrived on Wednesday just as the e-mails from them said.
Darrell
11/20/2009
Amazing service. Ordered Thursday evening, got email order was shipped the next morning and even upgraded to 3-5 day instead of 5-7 day shipping with free shipping. Thanks.
Kristine
11/20/2009
A very pleasent experience. Customer service the way it should be!! Fast and friendly, no hassle.
Mike
11/20/2009
Bought a Curt hitch. I searched for a while and Etrailer.com had the absolute best price and shipping was free. The hitch shipped immediately and arrived within 3 days. Great doing business with Etrailer.com!
Phil
11/20/2009
Thanks for shipping so quickly. I will use your site again should I need any other trailer hitch parts.
Barbara
11/19/2009
I thought this was going to be a regular run of the mill shopping experience on-line. You know, one of those order and wait type of deals. But it was everything I wasn't expecting. They were in touch with me from the very start with an e-mail saying that the product was in stick and ready to ship and then, to my surprise, I received another e-mail saying that they upgraded my shipping from 5-7 days to 3-5 days. All in all, it was a great experience. I recveived my order in 5 days - including 2 weekend days. The part I ordered fit and worked on my auto just like the webpage said. Thanks for a great website, products, and terrific service !!
Brian
11/19/2009
Awesome Awesome Awesome. Thanks.
Eric
11/19/2009
Super fast shipping! I had the hinges I ordered back on the escape door of my horse trailer within 3 days and didnt miss a weekend trip!! The hinges were exactly right - appreciate the measured drawings of the parts you have on your web site. I was sure I had the right hinge coming. Thanks!!
Jude
11/19/2009
The selection and low prices of trailer hitches were the best I've found online. The service has been excellent too. GREAT company!!!
Mike
11/19/2009
Fast and intelligent response to my questions with several options I could use for my particular application. Great customer service.
Doug
11/18/2009
Thank you for your quick delivery and quality of materials. I am a business owner and understand that customer relations and quality of work is important. Thanks again.
Gus
11/18/2009
Great experience. Would recommend to anyone. Fast shipping and great prices.
Joey
11/18/2009
Thanks for the quick shipping and the better ship rate. You've got a new steady customer.
John
11/18/2009
Fast and very friendly customer service. I'd give y'all 5 stars.
Jonathan
11/18/2009
Very timely email communication of the status of my order.
Kenny
11/18/2009
I first dealings with etrailer was impressive. The lady in the customer service was personable, knowledgeable,friendly and helpful. I requested a very small item ans she was just as accommodating as if it had been an order into the hundreds of dollars. The speed of my order request was very satisfying also. Now if the part arrives as suggested, them I will be a happy man.
Ted
11/18/2009
I found shopping at etrailer to be a refreshing experience. I had questions and they responded quickly with answers and suggestions. etrailer will be my go-to source for all my trailer needs from now on. Thanks, etrailer for your excellent customer service.
David
11/17/2009
Ordering was painless. Pricing was much better than I was offered at my local retailer. I am amazed! I ordered a trailer hitch and wire harness Sunday night.
Response to the order was prompt, I was emailed confirmation Monday
morning.- and the parts just arrived -Tuesday afternoon! Nice job - I will shop here again.
David
11/17/2009
Like your website, very user friendly, found alot of interesting stuff. I'm sure I'll be back.
Dennis
11/17/2009
I ordered my part late Tuesday, got it the part the next day!!! I thought it was an error in the email that said the item was on my porch. I looked and BAM! It was there!!! I installed it the next day and was able to tow my trailer this weekend instead of next weekend. I am a customer for life!! No bologna. 5 out of 5 from me.
Joe
11/17/2009
What a great company. Fast to ship, went the extra to get delivered before scheduled delivery date.
Lester
11/17/2009
Easy, Easy, Easy! That is the 3 best words to describe dealing with etrailer.com Stock and inventory is extensive, product info easy to find, matching what you want to your vehicle was a snap. Customer service is great. People know what they are doing and will jump through hoops to get you what you want.
Roy
11/17/2009
This is the second time I have used Etrailer... The first was a in stock weight distributing hitch, that I received with in a couple days...This order needed to be select shipped, and even though I had doubts it would happen correctly, I just received a confirmation email confirming all is going as planned…Thank you Etrailer !
Steve
11/17/2009
So far all of my purchases have been rated as #1 with this company! Nothing but first rate customer service, quick shipping, and great products!!! What more could you ask for?? They have always been very professional and courteous on the phone!! Thank you very much and I WILL always check Etrailer first!!!
Brian
11/16/2009
While preparing for a cross country move from Alabama to Alaska I have depended upon etrailer.com for numerous purchases ranging from a front receiver hitch/mount for my 2009 GMC Sierra, to a winch mounting plate, trailer wiring and hitch mounting accessories as well as E-Track. I cannot say enough about etailer, their customer service or their prompt shipping of ordered products. My entire shopping experience with etrailer has been prompt, pleasant and has never left me unsatisfied. I highly recommend etrailer.com and I feel very confident that you will receive the same quality products and service that I have. Happy shopping!
Corey
11/16/2009
Wow! I am really impressed. I do a lot of shopping on the internet because I live in a very remote area. Etrailer was one of the best I have ever dealt with. Fast shipping, good communication, good prices, and accurate descriptions made my experience very enjoyable. Thanks etrailer. I will be back.
Dennis
11/16/2009
Trailer hitch arrived here on Thursday....don't know how you managed to do
that but thanks a million!! What great service!!
Joe
11/16/2009
I ordered my trailer parts on Friday at noon. Very simple and straightforward process. I was in no hurry, so I used standard shipping. Within an hour I received an email that the parts were available and would be shipped shortly. An hour later I received another email that the parts had already been shipped and that they had, at no cost to me, upgraded my shipping to 3-5 days. Monday around noon a UPS truck pulls up and delivers my parts! E-Trailer will always get my business and strong recommendations. A+ across the board.
KC
11/16/2009
Very happy to find exact replacement grommet mount lights for my trailer. Very easy order process. Loved quick feedback on order entry. Totally blown away by quick shipment. Order late on a Wednesday and recieved order on Friday, less than 48 hours later. How much more awsome could it be?? Thanks. Will order again and tell my friends.
Len
11/15/2009
Wow! You made it so easy. Thank you. Keep up the good work. I'm going to recommend you to my neighbor who has a Santa Fe.
Thomas
11/14/2009
This is long overdue, but thank you for the quick service and upgrading my shipping for free. This is the second hitch I have ordered from etrailer and was very satisfied both times. Got exactly what I needed with no problems with very fast service. Thank you.
Timothy
11/14/2009
Great website, very easy to navigate and search their terrific range of products. My order was shipped very quickly and I am completely satisfied. I'll be using etrailer.com again.
Brian
11/13/2009
I have ordered many trailer parts, trailer hitchs, ball mounts and other items from e-trailer over the last 5-6 years and delivery has always been very fast. My last order was ordered on Wednesday and I received it 2 days later on Friday. I'm happy with everything I have bought from e-trailer.
David
11/13/2009
These folks did a great job in keeping me informed and updated with my order. Thanks for the professional service.
David
11/13/2009
Fast processing of order and shipping. The customer service displayed time and again by these folks is excellent.
Dean
11/13/2009
etrailer.com is great! The staff was quite pleasant and helpful. I ordered my hitch on a Tuesday and received my order 3 days later. The hitch pricing was quite reasonable. The hitch was as described on the etrailer.com web site. The directions to install were spot on. One hour after after unpacking and inspecting, my hitch was installed and ready to roll. Thank you etrailer.com! Look forward to doing business in the future.
Gary
11/13/2009
I found etrailer to be an easy site to navigate and very good prices. After purchasing my item, I almost instantly received an e-mail from an individual, not an automated message, that they were in the process of getting the item shipped. The very next day they notified me that it had in fact shipped, and they had upgraded the shipping method at no cost. Great service.
George
11/13/2009
I think that your product is great and that you service exceeds expectations. I recommend etrailer to anyone needing your products. Good price too.
Glenn
11/13/2009
Fantastic service. I ordered the bike carrier on line on Wednesday and two days later it was delivered. Even better, shipping was free. Etrailer is in a class of its own. Thank-you!
Keith
11/13/2009
Saved over $200 by doing it myself and only took 2 hours. I will recommend eTrailer to friends.
Ken
11/13/2009
eTrailer.com was easy to navigate thru, had everything I was looking for at a great price and also provided photos of the hitch on my car…..Awsome!
Scott
11/13/2009
I ordered by phone. The clerk was knowledgeable, efficient, accurate, and courteous. I ordered the Prodigy brake controller at 5:30PM on 11/11 and paid for standard shipping it arrived at my home by 3PM on 11/13. The order was processed correctly. The entire experience has been fantastic. I highly recommend e-trailer.com.
Stan
11/13/2009
I wanted to comment on the hitch I purchased from your company. My wife ordered it for me for my birthday on November 4th and it arrived in less than a week. That may be long normally but for living on Guam it's amazing. Your website accepted a Guam address, the hitch was exactly as advertised, the installation video made it a no brainer and it is installed as I write this email. It probably took me more like an hour from start to cleaning up my tools, but I also did it laying on my back rather than on a lift. Thank you for an excellent website, great instructions and the fact that what I got was exactly what you advertised.
Tom
11/13/2009
Received on 11/11/09, ordered on 11/09/09. Great service, great prices, nice people to deal with!!!!! Will use them again.
David
11/12/2009
I was hesitant to order from a new to me on-line vendor, but I couldn’t find this trailer connector locally or from my usual on-line vendors. Now I am glad I bought from etrailer. The price was less than I expected and the service was great and fast, plus I was kept informed of progress. I received it in short order and I installed it in less than one minute. From now on, I will check etrailer first.
Don
11/12/2009
Ordering was very easy and the prices were the best I could find. The item was shipped as promised and even got here quicker than expected. I will definitely use etrailer again when needed.
Doug
11/12/2009
Wheel arrived today. What great service and outstanding communication.
You have a new and loyal customer from now on.
Garry
11/12/2009
Lightning fast shipping, first class communication, great price and reasonable shipping rates. What more could you ask?
Glenn
11/12/2009
Great service! I've never received a shipment so fast. You think I paid extra for 2-3 shipping. And… the shipping was free!
James
11/12/2009
Thanks again for continued outstanding service. You guys have always given me the best products at the best prices with the absolute best customer service. I don't even shop around anymore because I know I can go to etrailer.com and everything will be taken care of.
Jay
11/12/2009
I was very pleased and impressed with the the excellent service they provided. I would recommend them to anyone I know. Thanks for the prompt and excellent service your company provided me, your company should be commended.
Mark
11/12/2009
What a pleasure to deal with these people, and no, I'm not related to any of them! Extremely quick service, and top quality merchandise at great prices. What more could you ask for from an internet company? When it comes to towing, you'll probably find everything you need at this website. I have shopped here before and will again, and again.
Paul
11/12/2009
Excellent product, excellent price, excellent service. Will recommend to all friends.
Butch
11/11/2009
I ordered two items online, received three status updates and items shipped the same day, and were delivered ahead of schedule, shipment was correct in every respect. As good an online experience as I have had, dont know how it could be any better.
Curt
11/11/2009
I called to ensure the product was in stock. I was greeted by a very courteous and professional person who handled my inquiry quickly and easily. Within 3 hours my order was shipped. I am extremely happy. Thank you.
David
11/11/2009
My experience with your company was great. The level of service and follow up with the customer was refreshing. To many businesses forget the basic quality of customer service. Your company did not. Thank you for that. I will refer business to your company based on the excellent customer service. Thanks.
J. R.
11/11/2009
Unreal customer service! The site may not be pretty and flashy - but these guys get it: it's about strong content and ease of use. So shopping for what I needed was a breeze: hitch, bike rack and some locks. Prices are great and after the sale service is fantastic. Hooked me up. Ordered on Monday and will have delivery by Thursday: SAME WEEK! I literally will never use another company next time I need trailer related gear. AMAZING AMAZING AMAZING so much that I actually used my time to come on here and write a review. I don't do that.
Jeremy
11/11/2009
I recently purchased several products to install a Tekonsha brake controller on a Nissan Pathfinder. The website made selecting the correct products for my vehicle simple and easy. Prices were reasonable and shipping was fast. The products were exactly what I ordered and of high quality. The instructions from the website made installation easily understandable. In short, great company, products and service. I'm very pleased.
John
11/11/2009
Ordered the trailer harness Monday morning and got it Wednesday morning. Great service and product.
Keith
11/11/2009
This is my second order from etrailer and I was very pleased with the hitch and wiring harness that I received and the timely way in which I received them. I am also impressed with the way that etrailer keeps customers informed as to the status of orders. I will definitely be using etrailer in the future and will highly recommend etrailer to all my friends.
Larry
11/11/2009
Very pleased with my purchase. Shipping information was spot on. etrailer makes it very easy to shop over the internet.
Peter
11/11/2009
I really like doing business with etrailer because the shipping is always very fast and the products I have bought have all been first rate merchandise. Thanks again.
Don
11/10/2009
Amazing customer service, and I should know. I own a mail order company!
Francois
11/10/2009
Great service, fast shipping.
Garrett
11/10/2009
Good price, great service, I'll be suggesting your site to my friends.
Gary
11/10/2009
I highly recommend etrailer.com, smooth and easy transaction, great prices on hitches! AAAAA+
John
11/10/2009
Service was great! I received my item promptly, as described, good quality, and at a good price. Thanks!
Archie
11/9/2009
I just installed the hitch and harness, and it was just as advertised (less than 30 mins.). Great Job! My Nissan dealership wanted $750 to buy and install the
very same thing. Great shipping as well, within three days and it was free. I will make sure to tell my friends and others to use etrailer.com
Bob
11/9/2009
Okay, I was happy enough ordering from etrailer.com because your price even with shipping costs added in was $34 lower than my local shop. But then you go and ship my order within 90 minutes of me placing the order, and upgrade my shipping for free! Now I'm ecstatic. And this is not the first time you guys have exceeded my expectations. You have set the bar extremely high for any internet business. I will always come back to your website first whenever I have a trailer or towing need. Thanks again for a great internet shopping experience.
Chris
11/9/2009
This is my second order. So that's saying something!
Jimmy
11/9/2009
Ordered it in the afternoon it was here next day. Great service.
Keith
11/9/2009
e trailer is one of the fastest companies I have dealt with.
Mike
11/9/2009
Good products and good service.
Preston
11/9/2009
etrailer had the locking silent hitch pin that I was looking for at a good price and extremely fast shipping. I am really impressed and will do business with these guys again when I need something else!
Robert
11/9/2009
Ordered on Friday and was here on Monday without paying for expedited shipping. Great products and great price also.
Ron
11/9/2009
Your prices were lower than what I found locally, delivery was fast, and the install was much easier than I thought it would be. I can toe my toys around again!
James
11/7/2009
I'm impressed! Quick response, good prices, and great communication of status. The parts that I ordered were at my door in four days! Thanks!
Ken
11/7/2009
Thanks for your help. You helped me a whole lot.
Ron
11/7/2009
I'd highly recommend etrailer. They delivered a quality product at a very competitive price ahead of schedule AND they have very good online instructional videos for my specific vehicle which prepared me for installation. This made my installation pretty quick and simple.
Tom
11/7/2009
Shipping incredibly fast, two day delivery from origin in Missouri to Central Texas! Prices were $30-$50, below local vendor rates… Would definitely recommend etrailer to others!
Doug
11/6/2009
Excellant product, good service. I do not know how you got it to me so fast! I chose this hitch because it had both vertical and horizontal support, and a good price.
Graham
11/6/2009
Cord was shipped very fast. You keep your customers up to date on shipped items, will order from you again. Great customer service hard to find in this day and age.
Jason
11/6/2009
etrailer.com is one of the very best on-line shopping experiences of any product.
The easy to navigate and attractive website and product selectors make finding the correct products brilliantly easy and without macaniacal bells and whistles that might overload your web browser. The detailed guides eased my DIY fears and the extensive reviews helped me identify accessories I know I won't regret buying before handling.
Within minutes, I received both order confirmation and notification that my hitch and accessories were being packaged.
Upon reading my invoice, I realized I'd forgotten an item and so I called customer service. They answered immediately, no wait, and was able to add the item to my order right away. After my recent experiences with the cable company and a local gym, they were so friendly and courteous that I was grinning and speechless.
Less than an hour after my initial order, I received shipping confirmation with a tracking number … and it had the new item!
It bears repeating, so let me say it again…
etrailer.com is one of the very best on-line shopping experiences of any product.
Jason
11/6/2009
Very helpful and answered all my questions. Web site has excellent install pictures which will be referenced during the install of my recently purchased hitch.
Jeff
11/6/2009
Items shipped same day. Fantastic service, almost unheard of these days.
Thanks etrailer.
Jerry
11/6/2009
AAAAAAAAAAAAAAA+++++ Service and Shipping
Joe
11/6/2009
Item arrived 4 days after order. Would definitly do business here again.
Ken
11/6/2009
Great service, upgraded mailing of item, came as expected -THANK YOU!
Deb
11/5/2009
etrailer prices are great and shipping was very fast. I won't hesitate to order again. Thank you!
Dennis
11/5/2009
Great buying experience with Etrailer. Ordered on a Monday and received the hitch and wiring on Tuesday, wow. Everything was an easy install and fit like a glove. I will do business with these folks again. Thanks guys.
Dennis
11/5/2009
I received the camper light today and let me commend you on the speed of delivery! Product just as advertised and at a reasonable price! Outstanding shopping experience and I will definitely recommend you guys to anyone I hear of needing anything trailer related! You rock! Thanks etrailer!
Don
11/5/2009
I have purchased several items from etrailer. Products, web site, customer service, prices and shipping were excellent. I will continue to purchase from etrailer.
Serafino
11/5/2009
The customer service rep I spoke with was professional, knowledgeable and courteous.
Charley
11/4/2009
I've ordered twice now from etrailer and both experiences have been THE BEST on line/catalog experiences I have ever had. Extremely fast shipping, unprecedented communication.
Dean
11/4/2009
I am most impressed with your prompt service and follow up e-mails. Your web site is easy to use and I look forward to ordering from you in the future. Thank you again.
Gilbert
11/4/2009
Very fast shipping and was just what I ordered. I will do business again. Thanks.
Horace
11/4/2009
Fastest, most courteous service I've ever encountered online, and that’s saying a lot.
Jean
11/4/2009
Website was easy to navigate. I found exactly what I was looking for! Bookmarked etrailer.com for sure… I'll be back.
Jeffrey
11/4/2009
I have ordered several things from them, they are always great at getting the order prossesed and deliverered in a timeley fashion.
Mark
11/4/2009
Fast shipping, right product, excellent prices!!! Many parts that others do not carry. I will recommend etrailer to many others in the market for towing products.
Thank you!
Roger
11/4/2009
I purchased a custom hitch, bike rack and lock. All parts were in stock as advertised. My order shipped about 45 minutes from the time I received my purchase confirmation. On top of that I received a shipping upgrade at no charge. Incredible customer service!
I selected etrailer.com because of the positve reviews on car forums and their excellent installation and part review videos. This was a very positive experience and I'll definitely recommend etrailer.com in the future.
Dave
11/3/2009
Shopping with etrailer.com was a great experience. They upgraded my shipping at no cost to me. It arrived ahead of schedule and the shipment was complete. I recieved emails as soon as my order was placed and again when it was shipped. I would recommend shopping with etrailer to any of my friends. Thanks for your help and speedy actions.
David
11/3/2009
The hitch has been received and now is installed. All went well. Thank you for upgrading the shipping status on this order. I will recommend you to all my friends.
Dennis
11/3/2009
Great service and communication from eTrailer, and fast shipping. Thank you very much!
Gilles
11/3/2009
Easy to navigate web site took me right to the products I was looking for. Best prices that I could find on the net and they upgraded my free shipping from 7 day to 3 day.... etrailer can't be beat!
Joe
11/3/2009
This was a very smooth transaction, the price was right, the service excellent and I received my items sooner than expected. I highly recommend Etrailer.
Luis
11/3/2009
Your company is one of the best I have delt with oneline to order a product. I had a few questions which I e-mailed in the be answered and not only were they answered they sent a video clip along to explain even better. The shipping service was great and delivery was faster than promised. Even reduced my shipping charges. I will tell friends and family about etrailer, and will absolutely make my next trailer or truck accessory purchase from your company. Great doing buisness with you.
Martin
11/3/2009
The prices were good and I'll take anything free so free shipping made my day! What sealed the deal was the notification of my order being shipped only 26 minutes after I received the order confirmation.
Matthew
11/3/2009
Great service, delivered on time, and was the correct item.
Rocco
11/3/2009
This is the second hitch I bought from etrailer and the service has been excellent both times. Both hitches were shipped the same day I ordered them I needed a copy of my first invoice for insurance reasons and they emailed me a copy within minutes of my request and sent a follow up email an hour later. You can't get better service.
Steve
11/3/2009
Great service! My order was shipped to me promptly and parts were of good quality. From the time I put the items in the shopping cart to the time the parts were installed on the vehicle was less than one week. I will not hesitate to do business with etrailer in the future.
Ben
11/2/2009
The sales person was ectremely helpful in helping me select the right connector for my pickup. Also, the shipping department in getting my order shipped so quickly.
Buryl
11/2/2009
Your price on the trailer hitch I ordered was better than anyone else on the internet that I could find and your service was excellent.
Charles
11/2/2009
Finding my item was easy. Well informed of delivery.
Cliff
11/2/2009
I was looking for a new hitch and etrailer had the best price all around. Plus I got free shipping, can't beat that. I'm already looking for my next big buy.
Matthew
11/2/2009
This is a great one-stop site for trailer parts and advice. We have found everything we need, gotten our orders very quickly, and been saved in a big way by the tech advice.
Ralph
11/2/2009
This is the best I have found. Fast, friendly, everything was handled in a very short time frame. Will tell everyone that I know about this.
Tina
11/2/2009
I have twice ordered merchandise from etrailer.com. The first time I was astonished how quickly and efficiently my order was processed. There was almost immediate order confirmation and an estimate of when the order would ship. This communication was followed quickly with confirmation that the order had in fact shipped. It was the fastest order processing I had ever experienced at any online retailer. This, plus an excellent product offering, fair pricing and free shipping convinced me to return to etrailer.com for all my trailer needs. The high standard of service was even exceeded with my second order. I placed an order at 8:08 in the morning. The order was confirmed at 9:04. At 9:12, a confirmation arrived that the order would ship between 24-48 hours. At 9:56 I was informed that the order had shipped! Less than two hours had passed from my order until shipping confirmation. I believe etrailer.com service is unmatched by any online retailer and I can highly recommend this fine company without hesitation.
David
11/1/2009
Thank you guys at etrailer. Very prompt service and a wide variety of products to choose from. Thanks!
David
11/1/2009
Good price, prompt shipping at a reasonable rate free. Very good installation instructions on line. The online instructions is one of the reasons I ordered from this site.
Rich
11/1/2009
Perfect, fast shipping, product as advertised, great price....will be doing business again!!
Tom
11/1/2009
I was very happy with speed of filling the order and shipping. Great communication. Prices were great. I would definitely buy from etrailer again!
Cam
10/31/2009
Excellent service. They upgraded the shipping so I received the item in time to complete the project this weekend. Thanks for your effort!
Michael
10/31/2009
Amazing, ordered on Thursday at 5pm and recived on Friday at 3pm less than 24 hours. All peices ordered were there and packaged well not a scratch on anything. P.S. the shipping was free!
Steve
10/31/2009
Very good, quick & reliable service. Thanks.
Barry
10/30/2009
Service has been terrific in dealing with etrailer. Thank You.
Dale
10/30/2009
Excellent service, very good about keeping me informed in locating the special item for me. Contacted me several time to keep me up to date. The order could not have been better handled. I am a repeat customer and have been satisfied each time I have bought anything from etrailer.
Dan
10/30/2009
Very easy to find products a big number of products stuff no one else had, and a very rapid shipping. I am very pleased.
Gary
10/30/2009
Hitch, wiring, and ball mount kit shipped the same day I placed the order and arrived 3 days later. All parts were there, and everything was packaged well to avoid damage. Exceptional customer service! I'm very pleased with the entire transaction, and would wholeheartedly recommend etrailer.com.
Josh
10/30/2009
Service is GREAT! I have ordered from eTrailer more than once and it was a good experience every time. Thanks eTrailer for the good service and quality parts.
Pepper
10/30/2009
I would like to thank you for the fast and accurate service I recieved from you. My order was for tow mirrors for a Ranger not a popular tow vehicle, but you had them, and I received them in three days. Thank You.
Ray
10/30/2009
Excellent service! I ordered on a Sunday Night and installed my hitch on the following Wednesday. The hitch and wiring harness fit exactly as described.
Roger
10/30/2009
Great price and products! Lightening fast shipping!!
Sean
10/30/2009
These folks made it easy and I get the feeling it doesn't matter if you order a lot or a little the service will be the same. Thank you etrailer.com I'll be back.
Brian
10/29/2009
Great web site. Very easy to use. Ordered Hitch for my Chevy Silverado. They upgraded my shipping at no charge. Was definitely satisfied with my shopping experience.
Charlie
10/29/2009
My order was processed within minutes. I recieved e-mails with order info and shipping updates promtly. I would order from this company again for sure.
Craig
10/29/2009
I am very impressed with the etrailer web site. Lots of stuff at very reasonable prices. I had been searching a while to where I could purchase parts for Optronics trailer lighting. etrailer had all the parts I needed. Give their site a good looksie... think youll be impressed. Oh… same day shipping about floored me. Thanks etrailer!
William
10/29/2009
I'm glad I was able to find your Co. on the Internet because I have been searching for what I bought for weeks in the Phoenix area to no avail. The website is very user friendly and the employee I talked to was very knowledgeable and helpful. I've added you to my favorites and will pass the word to friends that may be in the market for your merchandise.
Bob
10/28/2009
Great product, price was good and shipping very fast.Thanks.
Jim
10/28/2009
Great job. Good delivery service time good comunication when something is not avalible. Very satisfied. Will be ordering again.
Leandro
10/28/2009
Ordered an anti-rattle bracket late Saturday night10/24. Had an order confirmation at 6am Sunday morning10/25. Received it Wednesday evening 10/28. It was exactly what I ordered it appears to work as expected. I am pleased with the quick ordering and shipping at the website. If in the market for any other trailer related parts/pieces etrailer will be first on my search list.
Sherman
10/28/2009
thanks for everything. i got my plates today and the trailer is almost ready to roll. i do have to say the customer service at etrailer is 5 star top notch. i always say customer service isn't about having everything unfold perfectly, to me it's really about how well and gracefully you handle it when things go wrong. you guy's were behind me all the way. many thanks and keep up the great work.
Timothy
10/28/2009
Excellent help via the online articles and an excellent shipping department that got my order out the same day. Great customer service that makes it easy to refer you to others.
Tom
10/28/2009
This was my third trip back to etrailer. Each experience has been exceptional. By far the best web purchase experience I have ever had. Exactly what I wanted, exactly as advertized and exactly on time. I may have to buy more trailers.
Ed
10/27/2009
Excellent customer service and superquick shipping. Customer service answers quickly in the US. No games.
Mike
10/27/2009
I had ordered some trailer hitch covers for my vehicle. I appreciate the emails to keep me updated on my order. I look forward to doing business again in the
future. Thanks!
Steve
10/27/2009
Thanks for the service, I will shop etrailer again.
Steve
10/27/2009
The experience was great and the product that I brought is great, and I plan on using etrailer for all my trailer needs. Thank You for meeting all my expectations, from having great products to the fast shipping.
Chad
10/26/2009
etrailer had exactly what I wanted. I just did a seach and there it was. The related parts were shown below the, which helped me find those also.
Dan
10/26/2009
etrailer.com has always been the easiest site to navigate, with the best prices to boot! Many thanks for always having the right parts at the right prices!
Mark
10/26/2009
The orders I have placed have been processed and shipped very quickly. If a product was out of stock from the supplier I was notified immediately. I would not hesitate to order from or recommend etrailers. They are professionals!!
Ronald
10/26/2009
My overall shopping experience with etrailer has been positive. Their communication lines through email are excellent. And dont forget their price matching guaranty if you find the same item cheaper anywhere else. I know that I'll be a return shopper. Thanks for the service.
Steve
10/26/2009
Our local [store] quoated me $200 for just the generic fits all receiver. I knew a fits all could take hours to retrofit. So shopping around I found the perfect match from e trailer. It was as easy as removing four old bolts installing the new ones that came with it. Easy. As for the wiring it plugged into my existing harbness and it was a hassle free job. AWESOME! Easy and I'm on the water now! Thank you for your attention to detail!
Will
10/26/2009
A very good experience, part was exactly what I was looking for.
Aaron
10/24/2009
Once again, great service and prices that beat my local dealer by over $50. I wish I bought more hitches so I could buy more from you guys.
Corey
10/23/2009
Fast shipping. The installation was fast and painless. The hitch and wiring went in fast enough that I thought I goofed something up. Nope- perfect!
John
10/23/2009
Received harness that you shipped monday at about 5pm wed 10/21. Had installed on van by 7. The video was great and only took about 30 minutes to install. I looked all around the area here for a harness and was not able to locate one so was very glad to find your web site and get what I needed.
Larry
10/23/2009
This company really does what they say. Ordered one day had shipment the next day. Thanks so much!
Paul
10/23/2009
SUPER SERVICE!! Two days after placing my order, it was delivered and installed on my trailer! I really do appreciate the shipping upgrade! You can count on my repeat business in the future!
Ron
10/23/2009
I have shopped with etrailer a few times over the years and have always found their service to be fast, there prices to be excellent and there products to be top notch. What more need be said. Thank you etrailer employees!
Ronald
10/23/2009
Excellent company, wish I would have known about you with my last tow bar, good selection with your product line and perfect costumer service, Glad I'm not in the tow bar business you would put me out of work!
Steve
10/23/2009
This was the best online shopping experience I have ever had. The system pointed me to the exact items I needed. I got free shipping which was then upgraded to expedited shipping for free. I had the items in two days.
Terry
10/23/2009
I will continue to business with a company that demonstrates that customer service is important. ETrailer has consistently proved to me that customer service is high on your list of core values.
Todd
10/23/2009
Amazing shopping experience, they upgraded my shipping order at no expense. Highly recommend. I wish all companies were this prompt and dedicated to their customers.
Andy
10/22/2009
Well done. Rapid response to my order. Shipped within hours and arrived on time.
Dan
10/22/2009
Well - I can not remember having such a good expereince in buying what I needed off the internet. The instructione were great, everything was as described, the updates of the shipment progress was so apprecaited and the fast delivery was very wonderful. Given the need for other things - I will shop at etrailer and tell others also.
Dave
10/22/2009
I was amazed at the fast shipping and the quality of the hitch. You can bet if I need anything else of this nature I will purchase from E- Trailer.
James
10/22/2009
WOW! I orderd my Hitch and wiring kit at about 6pm ct and it was on my doorstep at 9am the NEXT MORNING! Thank you for the UNREAL experence.
Justin
10/22/2009
I've made three separate purchases of several different products from etrailer. The website is outstanding. Easy to use. Videos, photos, explanations, custom references per product…all makes for high confidence in the purchase. Shipping, emailing, tracking- all very quick and tidy. Keep up the good work etrailer.
Mark
10/22/2009
Shipping was very fast and I loved that it was free for such a heavy item.
Patrick
10/22/2009
As usual, you folks are TOTALLY on the ball. The odds and ends I ordered were received promptly and in good order. Kudos for another job well done. I will continue to sing your praises to all who will listen!
Robert
10/22/2009
Professional in every sense. So far, so good. Will recommend.
Scott
10/22/2009
Absolutely AWESOME Service! This has been the best online shopping experience ever. Ordered on 10/14 it was at my door on 10/16. Salesman upgraded my shipping from 5-7 day to 3-5 day as a courtesy to me at no extra charge. Will definitely order from them again when I need trailer parts.
Stuart
10/22/2009
Shopping to ordering to delivery was great. You had what I needed at a great price. The website was easy to navigate, and the delivery time was amazing. I live in Texas, but it was still wonderful to get it in a couple days. I will use etrailer.com again.
William
10/22/2009
Great to do business with. Ordered on Saturday, delivered on Tuesday!!! Very reasonable pricing. Will buy from again.
Brett
10/21/2009
Awesome. My order was perfect. Everyone did an outstanding job. I have more to order and will tell all of my friends about your excellent service.
Carl
10/21/2009
Great service. Fast shipping, and the taillight I ordered worked perfectly. Half the price of other online retailers, too!!
Dan
10/21/2009
Fastest delivery and easiest Internet purchase I ever made, will do business again. Thanks.
David
10/21/2009
Super fast service. Items were ordered on Monday eveing 10/19/09 and received this afternoon 10/21/09. I will be able to have them installed before the weekend.
Fred
10/21/2009
This was the second item I orderd from etrailer the shipping was extra fast communication excelent and the items were as described.
Maurice
10/21/2009
As well as great prices and quick service I am impressed with the packaging used for shipping. Very rugged....not even UPS could damage the package!
Sandy
10/21/2009
Your friendly and curtious personal attention, when I called for verification of my internet order, made my shopping experience with etrailer truly outstanding! Thanks for your help!!
Warren
10/21/2009
Incredibly fast shipping at a great price. Thanks.
WD
10/21/2009
I had a few questions and the lady was on it. She fired back an answer immediately to my question. Very helpful and she knows her business. These kind of people are hard to find today. They are there to help you and get you the correct parts you need. I would absolutely use them again. Don't waste your time with some other company that gets back to you in a couple of days. Product knowledge is a good thing and this company has plenty of it.
Bill
10/20/2009
I don't know how the service could get any better. I got my order in after 3.00 PM and they got it shipped the same day anyway. Thanks for the extra effort.
Bob
10/20/2009
Great deal and Super Fast Shipping. Thank You.
Butch
10/20/2009
The lady on the phone was very helpful & knowledgeable, I really appreciated her help. I have purchased previiously from you & have had great success in your products fitting what your book said they would. No matter what the price-Customer Service is most important.
Chuck
10/20/2009
GREAT! Excellent service, great communication re: shipping, etc. Prompt shipment. Good pricing, sent the right product which functioned as described. What more can I ask for?
Bill
10/19/2009
I just wanted to tell you what awesome customer service you guys have. From
the follow up email after my order to the email saying that my order has
shipped. You guys did an excellent job. I ordered the tow package on
October 14 thinking it was going to take about 3-4 weeks to get here to
Guam. To my surprise, I received my order today, October 19. I wasn't
expecting super fast shipping to this part of the world. Keep up the great
work!
Carlo
10/19/2009
etrailer.com is great! They have the best prices, fastest delivery and the customer service is top notch. No reason to shop anywhere else!!!!!!
Don
10/19/2009
The best & most responsive time service is outstanding.
Henry
10/19/2009
I was very supprised that my order was filled and shipped as fast as it was. I have ordered before from etrailer without any problems and I will tell others about etrailer.
John
10/19/2009
Great service and super fast shipping!!!!!!! The item was shipped within a couple of hours of being ordered. Thank You.
Marc
10/19/2009
These folks made the search for my parts easy and they are exactly correct. TOTAL SATISFACTION.
Dennis
10/17/2009
The website was easy to navagate and I recieved my order on the 4th day. Great experience.
Ron
10/17/2009
Excellent, fast service and delivery!!
Carlos
10/16/2009
Nice site, super quick response and even gave me a shipping upgrade. A VERY positive experience.
Dick
10/16/2009
Great experience and excellent service!
Ed
10/16/2009
I love etrailer for so many reasons. Their prices and quality always beat all of the other vendors out there. They have a great selection of products that are exactly tailored to my car. The product descriptions are very accurate and the pictures available, especially, the hardware included, make it very easy to understand what you are getting. If that were not enough, the product demonstration and instruction videos are well done and allow you to make a well informed and detailed decision of what you are purchasing.
I also appreciate the suggested items they include, especially since the items are totally compatible with what you are buying. They always ship your order expeditiously and it never takes long to get it. I think this is one of the best vendors, in real life and the internet, I have ever shopped with. I am very impressed with them and will certainly be ordering stuff from them in the future. They are a valuable resource.
Gary
10/16/2009
Super-fast delivery of exactly what I ordered! Very nice job!
Kevin
10/16/2009
One of my best online purchases. My order shipped very quickly and arrived earlier than I anticipated. Although I only ordered a trailer lock set, the review videos were very helpful. Keep up the good work. I will surely recommend you and will stop here first for all my trailer needs. Thanks again.
Mike
10/16/2009
It's nice to have a company respond immediately to product questions. It's nice to have a company process and ship an order within several hours of ordering. It's nice to post shipment information immediately. It's nice to receive an offer of follow-up support, if necessary, and with the above track record, I am confident that the follow-up would be forthcoming, if necessary.
Peter
10/16/2009
They were very patient in helping me find the proper part for my application.
Phil
10/16/2009
etrailer is one of the best web stores I have ever used. It is simple, they have everything I have looked for, and you receive everything just as it is presented on the web site!! Keep up the great job guys!!!
Tim
10/16/2009
I am truly impressed with the convenience of your web site, the reasonable prices including shipping and the speed that you processed my order. It was ordered less than an hour ago and it is already on the way to me.
Tom
10/16/2009
Easy site to navigate, easy to order. Just what an old guy like me needs. It was that easy!!!
Bob
10/15/2009
The only way to get faster service from you folks would be to read my mind. That way I would not have to access the web site. Thanks for responding so quickly!
John
10/15/2009
Great shopping experience, shipped quicker than expected at no extra cost. Very helpful staff. Will order from this site again.
Joseph
10/15/2009
I am very impressed with the service I recieved. I saved almost 40% on the cost of the item I ordered, it shipped very quickly. Thanks!
Nick
10/15/2009
Very easy web site to work with. Personal phone contact was very helpful and courteous and package delivered before advertised. Now to put the bike rack together. Thanks so much for a great experience.
Pamela
10/15/2009
Great communication fast shipping and good prices .
Philip
10/15/2009
Amazing!! From the instructional video to the lightning fast delivery, it was a great experience. I have order 3 trailer hitches on line and have never received better service.
William
10/15/2009
Your shipment arrived in 4 days as promised. Very satisfied with product and service.
William
10/15/2009
Outstanding! Placed my order late one evening, a few hours later I got an email saying they'd put a rush on my order and it was shipping out that night. A day and a half later the UPS guy showed up with my goodies from etrailer.com! Quality stuff, good prices, outstanding service - I'll be back!
Aaron
10/14/2009
I've ordered twice from etrailer and never had a problem. On my first order was a reciever for our van. I thought for sure it would be unwrapped and in need of a paint job once it got here, but Holy Cow! The box was ULTRA heavy duty. It had retainers stapled in place so it wasn't just floppin around inside. It came without a scratch. VERY IMPRESSIVE! Didn't and won't hesitate to order again! These guys redefine SPEED & PRIDE!!
Bill
10/14/2009
I think etrailer.com is an excellant website to buy from. The website was easy to use and very informative. I placed my order late Sunday evening and my order was ready to ship the next day and everything was in stock. My shipping was free and upgraded free of charge also. I know I am receiving quality products, cheaper than local shops and with excellent service. Thanks.
Chris
10/14/2009
First time shopper, great web site, well laid-out, order shipped fast with a no cost in shipping upgrade. Nothing else you could ask for, just great.
David
10/14/2009
Great low price. Received parts in 4 days. Easy easy purchase.
Ken
10/14/2009
I love the ease it was to order my part an they did a great job of getin the product out an to me an I will be orderin more parts from Y'all thanks a lot for everything Y'all did.
Mitchell
10/14/2009
Good website, great prices, and prompt service! Many thanks!
Phillip
10/14/2009
Great service. AWESOME PRICES! The order was processed & shipped the day I placed it and was upgraded to faster shpping to boot. Very Pleased with the service. THANKS!!!
Roman
10/14/2009
Have purchased from them several times, always received the shipments promptly and been very satisified
Stephen
10/14/2009
I am impressed with the immediate order and shipping response after placing my order. The price I paid was significantly less than what I could find elsewhere for the same item.
Steve
10/14/2009
It was a pleasure doing business with people that care about their customers no matter how small the order. Keep up the good work and I assure you I will continue doing businees with etrailer.
William
10/14/2009
These folks are awesome. I'm a first time buyer and they upgraded my order so that it arrived several days early at no additional expense to me. Thanks etrailer!
Curt
10/13/2009
I buy online all the time. This rates up with my best online purchasing experiences. Response time to my order was OUTSTANDING! I placed my order at 7:30 pm EDT and by 10:30 pm that same day, I was sent an email that it had already been shipped. I will recommend you to friends and family.
David
10/13/2009
It is very easy to find the right parts for your needs, to compare items, and to read information about them, including manuals and installation instructions. Order status and tracking information is provided regularly and all shipments arrive quickly.
James
10/13/2009
I will definitely tell all my family and friends about the fantastic service that you provide...Thanks for upgrading the shipping time at no added cost...I will definitely let everyone I know about your company and your customer service…Thanks.
John
10/13/2009
Straight forward web site, comprehensive and top of the line quality. Simple and quick to place and order, no clutter on web site.
John
10/13/2009
One of the best experiences I have ever had for internet buying. High tech web site with lots of interaction links poviding all the information needed. High quality products with competative pricing and no mistakes on delivery, product or processing. I would not buy anywhere else.
Lanny
10/13/2009
The site was extremely easy to navigate. I ordered the item at approximately 12 Noon NY time and by 6:15 pm I was notified that the items were shipped. Will definitely use etrailer.com in the future.
Mike
10/13/2009
Excellent service! After few websites to visit, I tried etrailer.com. Before ordering bike carrier, I searched for locks but couldnt find one what I was looking for so I e-mailed expert and he checked to make sure I got right part I need and he posted part # with my email. I checked part #, it showed up. I ordered all parts along with bike carrier I needed. It shipped out same day. I got them in 3 business days. Wonderful service! I highly recommend it to everyone!
Tom
10/13/2009
WOW, You guys are super, sure am glad I have done my business with you!
Bill
10/12/2009
I am very pleased with etrailer. My order was shipped promptly and I got what I ordered. It doesnt get better than that. Thank you.
Brian
10/12/2009
Look people I've bought a lot of stuff on line and very few have free shipping for any amount of money! But when they upgrade your free shipping too a 3-5 insted of 5-10 thats almost $50 in free shipping! In this econimy $50 is alot to any man! Thank you very much you guys are great!!!!
Floyd
10/12/2009
With all the purchases I make on line THIS is a company that is absolutely GREAT!! What a pleasure to do business with.
Jerry
10/12/2009
I just wanted to let you know that I received the wiring kit the other day, much faster than I even expected (even with the expedited shipping) and installed it yesterday. Perfect fit, works great and easy to install.
Jim
10/12/2009
Excellent experience. Received the shipment fast and as ordered. Trailer hitch fits perfect on my F-150. Thanks again
Thor
10/12/2009
Excellent service. Hitch arrived in advance of expected date.
Ariz
10/11/2009
Etrailer was awesome to work with. They let me know the status of my items all the way through. Plus my items were received before other items I purchased online a few days earlier.
Bryan
10/11/2009
Excellent service. Had my order in 2 days. Very easy installation with all the necessary parts. Thanks!
Gregory
10/11/2009
Free upgraded shipping was awesome. Ordered on Wednesday received on Friday.
Tandy
10/11/2009
I received excellent response to my order. I placed it over the weekend and received it the following Thursday, put it on my RAV and was done. This was my second order with Etrailer and both times I have received excellent customer service, and a good product at a good price.
Don
10/10/2009
Great product service from etrailer. Was the best shipping, was free, and was upgraded at no cost. We are more than pleased with their product and service.
Donald
10/10/2009
Awesome experience. Got the package much sooner than expected and just as descibed. Installation was simple.
Michael
10/10/2009
I got what I wanted for an excellent price, in perfect condition, and very quickly with easy to use, excellent customer service and fast free shipping. I couldn't have asked for more.
Paul
10/10/2009
My hitch and accessory parts were delivered within a few days of placing order. In my case, bolt-on installation was very straightforward with no surprises. I am very pleased with the quality of the hitch and its appearance.
Richard
10/10/2009
Not only did I get a Quality Clemson Hitch cover, I got it at the best price anywhere on the Web or locally. I ordered with standard shipping on a Tuesday and was comfortable with it arriving the next week...but NOOOO, these kind folks expedited my shipping and I got it on Thursday. Now thats a great experience and etrailer as earned a spot in my Bookmarks.
Allen
10/9/2009
OMG it arrived faster than expected! The estimate I got was over 400.00 and I did it through etrailer for 204.00 including rewiring my boat trailer….. Will use again in future.
Chad
10/9/2009
Excellent experience. Part shipped within 2 hours after ordering.
Dave
10/9/2009
Etrailer was terrific. Ordered 10/7 in AM and received it 10/8 in late PM. Never had anything completed so fast. Wonderful.
George
10/9/2009
Excellent selection, great prices and outstanding customer service.
Jeff
10/9/2009
I called to make my order since timing was a factor. My sales person verified that it was in stock and made sure it got out the same day and then sent me an mail noting that it was on its way. I got it in time just as she said. I was very impressed. This is my third time back for items, and with this type of service, I will be back again to eTrailer when the need arises. Thank-you.
Lee
10/9/2009
I am very impressed! Order my hitch and wiring harness for a 2009 Town and Country minivan at noon on 9/15 and had it delivered by noon on 9/16. I would definitely recommend/use again etrailer!
Rick
10/9/2009
They had what I wanted, at a good price, the website was easy to navigate, and the checkout process was quick and easy. I will be back.
Russ
10/9/2009
Great company to deal with. Product was perfect and shipped on time. Will definitly buy from them again.
Bob
10/8/2009
The Web Site was easy to use, the checkout process was fast. The customer service was EXCELLENT. My order was expedited even though I only requested normal shipping. The part arrived in good condition and was installed in minutes making adding trailer lights to my truck super simple. Would highly recommend this site to anyone.
Bruce
10/8/2009
Ordered on Monday and recieved on Thursday, great response and quick ground shipping. Allready installed and fit like a glove, Thanks a Million!
Jack
10/8/2009
The service of etrailer.com is awsome. I really recommend to purchase at this store. The web support is really helpfull. I very glad with my purchase.
Joaquin
10/8/2009
So far my experience with etrailer has been great. The sales person was really helpful and has good knowledge of the products. The follow ups after the initial order has been excellent.
Fei
10/7/2009
My order arrived within 24 hours of hitting the send key. My order was 100% complete with no missing parts. I ordered on Thursday, shipment arrived by UPS on Friday, and I installed on Saturday.
Gary
10/7/2009
Very fast shipping, very good product. The lowest price I found anywhere, local or online. Everything was just as I ordered it!! Thank you!
Kevin
10/7/2009
Outstanding. I received the parts in short order. The shipment was complete and the directions were correct. All in all everything was perfect. I would recommend this service to everyone.
Thomas
10/7/2009
WOW!!! Talk about fast delivery. This hitch looks very high quality. The hitch just eased into place w/o any hammering, wedging, or other sweat and cursing language. Would not hesitate to buy again.
Howard
10/6/2009
Fast Shipping! Items received as advertised, and in good condition EARLIER than expected. I highly recommend your service to everyone. Thanks for a job well done!!!
Kevin
10/6/2009
Amazing service. Ordered the item at 1:30pm - item arrived next day by 3pm! Excellent communication: received three e-mail updating me on every step of the order process. Arrived so fast I didnt have time to track it!
Scott
10/6/2009
I ordered my hitch and pin box at 3 PM on Monday. UPS was at my door Tuesday at 11:30 WOW that was fast. Thanks for the FAST Service!!!!
Wayne
10/6/2009
Nice website, good customer service. I will order here again.
Bob
10/5/2009
I had a very good experiance. Staff was very helpfull and courtious. I will recomend E trailer to my friends.
David
10/5/2009
Great service. It was the first time someone actually let me know that they had to order what I ordered from them and that it would be a bit longer than expected. Keeping the customer informed the way etrailer does, should be the standard for internet commerce.
Doc
10/5/2009
This is the BEST place to order any trailer parts! I placed an order with regular 5 to 7 day shipping at 4:40 PM. I was contacted with in 3 hours that my order was on its way and that they had upgraded the shipping to 3 to 5 day express at no additional cost to me. These guys and gals dont want to leave anyone out, they are the best. I will be ordering more stuff from them.
Don
10/5/2009
I ordered a wiring harness to connect my brake controller to my factory wired truck. I ordered it with 2nd day freight. I got it the next day. It was exactly what I wanted. The price was good and shipping was great!
James
10/5/2009
Fast Service, Great prices.
John
10/5/2009
I saved $80.00 on an order my local supplier wanted $260.00 plus tax for. Items were shipped quickly and packed very nicely. I would suggest this seller to all of my friends!
Mike
10/5/2009
I love the ease of ordering with you and I love your web site. Keep up the good work.
Randy
10/5/2009
Really fast shipping and every thing was as ordered and advertised.
Rich
10/5/2009
I was very happy with my etrailer experience. We bought a number of items, some of which were critical for a trip in the next week, others were tied to the upcoming ski season. I called etrailer, and they were happy to send out the critical items that were in stock separately. And ended up sending the resulting package out rushed. All worked out. Items arrived as planned. Very happy with the experience, and would recommend them to a friend.
Chris
10/4/2009
Ordered on Wednesday night and received UPS on Friday at 3:00 PM. Now this is fast. I was so happy when you shipped in a cardboard box to protect thank you. You are first class and I will tell everyone I know about my good experience with you.
Larry
10/4/2009
Could not be happier - fast shipping, saved some $ doing it myself on my 2010 CRV. Thanks again!
Bob
10/3/2009
On-line ordering was easy. Shipping was fast and upgraded to boot. I was not disappointed and will let other Acura RDX owners know that etrailer is their trailering needs site!
David
10/3/2009
I needed to replace the factory trailer tow harness on my F350. The dealership wanted $151.00 plus tax for it. I got it here for $65.00 delievered. The parts shipped the next day. Great service, Thanks!
Jerry
10/3/2009
Customer servivce was excellent. The representative was extremely helpful
and gracious helping to sort through my ordering issues. Her performance was first class during our inital conversation as well as numerous follow-up e-mail updates. Well done!
Philip
10/3/2009
Thanks for the fast attention you showed my purchase. It only took 2 days instead of a week. I would recommend you guys to anyone. Thanks again!
Randy
10/3/2009
I was very pleased with my experience with etrailer.com. There was one item shipped incorrectly but I was immediately able to reach customer service on the weekend! and the problem was resolved with no issues in a very professional & courteous manner. I would definitely recommend shopping at etrailer.com!
Robert
10/3/2009
etrailer.com had the best prices and shipping offer I could find. Everything arrived in less than one week. I am impressed.
Travis
10/3/2009
Great place to buy trailer accessories. I was very impressed with the detailed information on the product, and all the installation information that you guys have on your web site.
Blaine
10/2/2009
It was wonderful. I received my package in just over 24 hours and am very satisfied.
Jeremy
10/2/2009
Great Service!!! Parts were in stock so it shipped same day. The free ground shiping normally 5-7 days was upgraded to 3 to 5 Day Express Shipping at no additional cost…You can bet Ill come back for my next order. Oh yeah - no tax either.
John
10/2/2009
I had shopped some other catalogues and remembered etrailer.com! I was looking for a wire connector box and found exactly what I needed at the BEST price. The bigger part that impresses me was the SERVICE I recieved. It was a Friday and yet I actually got a friendly email the very same day. A great company to buy from as I see they carry all the products you need as well as provide excellent service. What more could you want?! Thank you etrailer.
Roger
10/2/2009
Great service!
Sorensen Chevrolet
10/2/2009
I got a good price on the trailer hitch for my car, my shipping was upgraded for free, and the customer service was excellent! I am extremely impressed and satisfied with my transaction on etrailer.com! Thanks guys!
Travis
10/2/2009
Terrific customer service, fast response, great team. Whats not to like?
Warren
10/2/2009
Great customer service. Not only did I get free shipping to start, but they upgraded it to rush shipping at no charge and I got my order in a few days. It works great too, exactly as it was advertised. Great product. Thanks!
Wendy
10/2/2009
Large inventory and from the time you order until your item ships...FAST!
Will
10/2/2009
etrailer did a great job on my order, my stuff arrived today, exactly as they said. I give them 5 stars for great customer service as well as great prices.
Bob
10/1/2009
I was pleased with the purchasing experience. I was advised of the shipping date almost immediately. I recieved a confirmation and even upgraded the delivery free of charge. Thanks Etrailer.
Bobby
10/1/2009
I've purchased before from etrailer and EVERY purchase has been a perfect fit and some of my best online purchasing experiences. It's my personal policy to tell anyone who needs trailer and cargo items to check out etrailer.com!
Colon
10/1/2009
I was very pleased with the customer service, excellent communication and very good prices. Ordered on weekend and had my stuff by Wednesday! I am glad I found your site and will recommend you to others!
Dennis
10/1/2009
The folks at Pollak referred me to you, adding that you had good customer service.
Jeff
10/1/2009
I have found Etrailor.com to have the best prices on the web. And at the same time there products are top quality. Fast shipping as well.
Jim
10/1/2009
Great company to do buisness with. They take customer SERVICE to the next level!
John
10/1/2009
This was the best online shopping experience I ever had. The trailer hitch and all accessories are of the highest quality and at a great price I shopped around first and they shipped it out in one day. I expected a week to get my order it was there in less than 24 hours!! Thank you etrailer.
Kian
10/1/2009
Excellent and prompt service.
Mike
10/1/2009
I am very pleased with the service I got with etrailer. They shipped my order the same day that I placed it and upgraded my shipping so I would receive my order quicker at no additional cost to me. I will certainly do business with etrailer again. Thanks etrailer!
Mike
10/1/2009
Super fast -ordered Monday night got the hitch Wednesday.
Richard
10/1/2009
Shipping was quick and item was a lower price then I could find elsewhere. Communication was very good. Thanks!
Robert
10/1/2009
I wasnt expecting to find the middle size D-Rings for tie downs and after serching all over town for them I got on the internet and found only one place that had what I wanted etrailer.com and there specs were rite so I had the template for drilling holes all ready made before they got here and put all 10 of them on in the morning UPS ed them off. The traler is now finished.
Tim
10/1/2009
There are many reasons I’m a repeat customer. One reason is their great service. I placed my most recent order at 6:47 PM and within minutes I had two emails the first a receipt for my purchase and the next was a confirmation my parts were in stock. By 7:37 less than one hour after ordering I received another email my parts were shipped. WOW, what customer service. I love this team. There prices are very competitive and all the parts I have ordered have been quality. I strongly recommend this company! Thanks much etrailer.com!
Tony
10/1/2009
Great deal on hitch and bike carrier. Order was recd within 1 week of order. I would highly recommend etrailer for trailer and truck accessories. Thanks.
Jeff
9/30/2009
Great website. Ordered today and got an e-mail saying it was already shipped. Great place to do business will pass on to anyone I know needing equipment. Thanks.
Joe
9/30/2009
Very fast shipment - very good communications.
Joe
9/30/2009
This is my second purchase from etrailer.com and both purchases were exceptional. Shipping is UNBELIEVABLY quick. I can assure you that any future towing/trailer purchase will be made from etrailer.com without hesitation, you are clearly a top notch, customer focused organization. Thank you.
Mike
9/30/2009
Thanks for the extra-mile of communication and the courtesy to speed up
the shipping. For me, it's not too hard to find what I need on line, but I tell you
what and I mean it, it's the service that keeps me coming back 100% of
the time and the recommendations I give out. Thanks again.
Paul
9/30/2009
Great website! Made finding a trailer part for my make, model and year as painless as possible. Thank You!
Pete
9/30/2009
Easy to order, super fast & free shipping. Ordered last Friday afternoon and received on Tuesday - shipping box was packed perfectly. Very impressed and pleased with the great customer service. Thank you!
Tom
9/30/2009
etrailer's rep was very courteous, helpful and did an outstanding job answering all my questions - I was very satisfied and I ordered the NY Yankee Trailer Hitch Cover without hesitation! The rep was very pleasant and she did a great job - - - I thank you for your help and also knowing your job information for a grateful customer and also a New York Yankee Fan - Thank You Again!
Cazimer S.
9/29/2009
After contacting sereral local companies and researching 5th Wheel hitches on line I could not find one company which could compete with your prices. The free shipping was also a determining factor. WHAT A SAVINGS!!!! The hitch was shipped the same day I placed the order and arrived in Maine exactly as scheduled. I HIGHLY recommend your company. When talking to your staff on the phone, they were very friendly and professional.
Fritz
9/29/2009
Great customer care. Timely shipping. Would shop here from now on for all my trailering needs
Minh
9/29/2009
Great site layout! Very good prices, fast handling & shipping, above average communication. This is the place to buy trailer parts!
Tim
9/29/2009
Just the part I needed. Thank you for the great service.
Bill
9/28/2009
The part arrived today, Thanks alot. You guys take Customer Service seriously.
Dann
9/28/2009
Excellent company to deal with. Fast shipping, right product. Will deal with again.
David
9/28/2009
I try to buy from yall if at all possiable because of your low prices and quick delivery. I have passed on to other Rvers your web site.
David
9/28/2009
Wow! What service! My product was shipped I think the same day I ordered it and wasnt really guaranteed to be here for about 7 days. I received follow-up emails at least twice to let me know the status of my product. I will DEFINITELY use etrailer.com again.
Jeannie
9/28/2009
Great service. Ordered Wed at 6am, shipped 9am, arrived Friday 11am, installed at 1pm Friday.
Jim
9/28/2009
I have been very pleased with my shopping at etrailers. They're fast, reasonably priced, and customer friendly. I highly recommend them.
Jim
9/28/2009
Ordering was simple, and the order shipped ontime, and arrived as promised. I cannot praise etrailer.com enough.
Doug
9/27/2009
This company is great. Hitch worked just like they said and the fastest shipping. I could not ask for better and thats hard to find these days! Thank you ever so much.
Fred
9/27/2009
Best internet service I have received ever. Great communication fast shipping and regular updates as to status. Even upgraded my shipping after the order was placed at no additional charge. Thanks!
Jim
9/27/2009
Have shopped at etrailer in the past. So when I needed some things they were the first company I thought of because of my great experience in the past. Have not received my order yet, but the ordering experience once again has been great. They are excellent at communicating very important to me for online shopping. Great staff very helpful knowledgable and a pleasure to deal with. Have recommended many customers to them in the past and will continue to send them customers in the future. Great job !!!
Tom
9/27/2009
Nice shopping experience. Web site easy to navigate and great customer service. I would recommend this site to all my friends and family!
Rick
9/26/2009
Your Service could not have been better. Love the free shipping and received it faster than I had expected. Thanks for the quick shipping.
Roger
9/26/2009
Excellent transaction. I would recommend etrailer.com to anyone looking for a towing package. Purchased a towing package and received it two days later, exactly what I had ordered and expected. Thanks
Chad
9/25/2009
I thought the service was amazing. Shortly after sending my order through, I got an email saying my order was picked and shipping. They were able to upgrade my shipping to 3 to 5 day for the same price. I received the order in 2 days. I am a Warehouse Manager, and this is the way I have always trained my folks to treat our customers. Unfortunaely, not many do this way anymore. I Am Very Impressed.
Christopher
9/25/2009
Thanks so much for your assistance with my order. Your guidance was invaluable. The hitch and wiring harness arrived as promised on Wednesday - just 2 days after the order was placed and in spite of the severe flooding in the metro-Atlanta area.
Ken
9/25/2009
Great communication. Prompt shipping. Seemed eager to please the customer.
Excellent all around.
Larry
9/25/2009
Great personal customer support. This is a rare experience and I appreciate they value my business.
Patrick
9/25/2009
I thought your online store to be very easy to navigate and from prior shopping around found the prices to be most reasonable. The experience was very satisfying as I got all the items I needed, at one location to carry the 2 bicycles to out of town places to ride. One stop shopping. The shipping was very fast and in a couple of days the installation will be done. Probably as fast as paying someone local to do it and much less cost. Thanks for your help.
Paul
9/25/2009
Great experience!
Steve
9/25/2009
This was my first time ordering from etrailer. I'll order again without hesitation. Customer support has been responsive and really quick shipping. I particularly appreciate all the educational articles and how-tos. I am new to trailers and towing and have greatly benefited from the help. Thanks etrailer.
Steve
9/25/2009
Easy site to use, great prices and really fast shipping. What else could you ask for. I am very pleased.
Wayne
9/25/2009
I received my order in only 2 days wow!. I was amazed it came so quick. I also received three e-mails from the company so I knew they were on board with my order and it was going to be correct when it arrived.
Frank
9/24/2009
Thank you for expediting hitch delivery, which I actually dont need until next week. It arrived today, one day before delivery of my new CRV.
Gary
9/24/2009
Easy and fast. They even upgraded my shipping free. Thanks!
Jason
9/24/2009
Free shipping is very fast. Quality prouducts. Thanks!
Jerry
9/24/2009
After checking,e-trailers carries well known established brands, there for pricing local, was comparing price Apples to Apples, and it was 1/4 less than that of any local retailer. The customer service person being very knowledgeable on the products the company she represented, went the extra step to, call the manufacture to make sure the product I wanted would be compatible, BEFORE she oked selling it to me. Shipment was that same afternoon, all in all what I was advised on line, is true they seem to have their act together, after the telephone conversation concluded, I had no doubts.
John
9/24/2009
Terrific! Received order in great time & there were no surprises. Items were exactly as described and worked great. Thanks.
Keith
9/24/2009
I've ordered about 2-3 times now, and each time I get prompt, professional responses to confirm order, stock and shipping. The items always ship the same day!
Mark
9/24/2009
I was very pleased with the fast delivery and the ease of installation. The quality and savings was great also. Installation is a breeze with the help of a cousin and a hoist. May your today be as good as my yesterday with your products. Thanks!
Myron
9/24/2009
E-trailer keeped me up to date on the shipment and sent me e-mails letting me know when it should arrive...my hitch got here in quick fasion and I was excited….E-trailer is the best.
Rusty
9/24/2009
Great price on a top line trailer hitch. Order was filled and shipped promptly I had the hitch in 5 days with free shipping.
Barry
9/23/2009
Beyond excellent customer service. This company goes above and beyond to meet your needs. Excellent shipping. Only 2 days with the free shipping option! You won't find that anywhere else. Also the lowest prices I found anywhere. I recommend, and will continue to recommend etrailer.com to anyone for their towing needs. Would do business with again. Thanks!
Brett
9/23/2009
You guys are amazing. Your web site is very well done. Your Customer Service is the best. Your prices good and shipping WOW! This is a company that I will highly recommend. Thanks.
Craig
9/23/2009
Great product and price. Shipping was extremely fast. I will recommend them to everybody I know.
Daniel
9/23/2009
Great experience shopping here.....incredible shipping time!!!
Diana
9/23/2009
My order was received in three working days and it was right. Its nice to order something online and it be right the first time. Thanks.
Garry
9/23/2009
Excellent on-line shopping experience! I ordered the tow hitch and wiring harness for our Toyota Sienna. Website was easy to use and parts were easy to find. I ordered the package late Thursday night and package arrived the following Wednesday - not bad considering the free shipping. Hitch, hardware and harness were packaged in a cardboard box which prevented shipping damage I've read about with other on-line hitch retailers.
John
9/23/2009
Very reliable website, easy to find items that are so well explained. Expert friendly staff. speedy shipping.
Joseph
9/23/2009
If these folks have what you need, you may as well stop shopping, because you wont find better prices, better service, better delivery and better people anywhere else.
Roger
9/23/2009
These guys were really helpful and have a great website. I found everything I need at the lowest prices around, and believe me I looked everywhere. I will definately come back to buy again. Thanks!!
Brannan
9/22/2009
Etrailer always ships quickly, always gets our orders right, and always has the best prices. I won't get my hitches from anywhere else. Thanks guys!
Dylan
9/22/2009
Fast service. If I need further supplies for my towing needs, I'll use e-trailer!
Jay
9/22/2009
Excellent. Great price, easy ordering, fast delivery and simple installation. I'd recommend etrailers.com to everyone.
Rich
9/22/2009
Very good price, great communication by etrailer sales ans shipping departments. Fast shipping and packaged very well. I would recommend your great web site to anyone looking for good deal and easy product identification. Thanks etrailer!
Richard
9/22/2009
Extremely fast shipping, great prices, and nice products. I will be back when I need something else for sure.
Shawn
9/22/2009
This is the third hitch I've purchased from you folks.
Your website is easy to navigate, and your customer service
is excellent.
Chris
9/21/2009
I'm very pleased with the cargo carrier. The customer service was great and we got our product a day early.
Eric
9/21/2009
I spoke to two customer sevice representatives. Both of the were extremely friendly and helpful. I am very satisfied with the service that I received.
Jeff
9/21/2009
I just wanted to let you know that your service has been nothing but exemplary !!!. Your service was not only QUICK but also accurate. I have placed two orders with you and both have been handled most expeditiously. On the last order I was even called by a lady in customer service to insure that I had not made a mistake in ordering two different thread sized hitch balls.
Thank you all for your efforts and great service.
Joseph
9/21/2009
I ordered some stuff from etrailer.com initially because it had by far the lowest prices for the items that I needed. While that was GREAT, the follow up service and going beyond is precisely what separates etrailer.com from the rest. He took the initiative to negotiate with the shipper to deliver my stuff much faster than required or expected. Forget the rest and buy from the best…etrailer.com!
Kevin
9/21/2009
I was very impressed with the level of professionalism demonstrated by the folks at etrailer.com. This my second purchase with etrailer.com and I will continue to use them for my future needs.
Ricardo
9/21/2009
Great to do business with. Shipped very fast with no additional cost.
Steve
9/21/2009
I was treated like a special customer this web site has a personal touch. Good communications and follow up. They make a effort to make sure you are satisfied. Will be coming back to shop. Thank you.
Virgil
9/21/2009
What a great site. I initially ordered a bike rack which arrived within about 3 days from when it was ordered. Next I needed to get a hitch for a car that we just got. From order to arrival it only took three days. Which saved about $100 from having the hitch put on somewhere else. And only took about a half hour to install. Again great site thanks!!!!!!
Dan
9/20/2009
I would like to say that the person that help me was about the most helpful person I have ever dealt with, they went above and beyond what I would expect.
Ed
9/20/2009
Excellent Customer service. Spoke with a rep on the phone, she was knowledgeable, friendly and eager to help me. I will buy from them again!!!
Seth
9/20/2009
etrailer.com has the parts I need for my trailer. Good customer service if I have a question and fast shipment.
William
9/19/2009
etrailer provided me with the best customer service I have ever had from ANY company. I received a phone call just hours after placing my order to verify the order. Then, after receiving an additional email with some vital information, I realized I had ordered a product that would NOT work for me. I sent an email late that night and received a confirmation that my order was cancelled, per my request. During a phone call to the company this morning, the very professional and helpful rep. went out of her way to check on some measurements to help me get the right cargo carrier for my needs. My order was shipped out the same day.
Overall, I can not say enough good things about this company and their customer service. Buy from etrailor-you will not be sorry!!!
Candace
9/18/2009
I think this was a fantastic experience, ordering was easy and the order has already been shipped so I think that is fantastic service.
David
9/18/2009
Everything arrived promptly and as ordered light kit installed easily with good instructions. That is what keeps me coming back, thanks.
Gerald
9/18/2009
This was a very easy purchase. The hitch arrived on Friday as promised. Thanks to my customer service rep for her efforts on my behalf. Etraiers is a great place to do business!!!
James
9/18/2009
Wow! Im impressed how fast my order shipped! Thanks!!
Jeff
9/18/2009
I ordered the product on Thursday and UPS delivered it on Friday it helps I only live 100 miles away. The shipping was free too! I cant say enough good things about etrailer. They were great from the lady that took my order on down the line. I will surely buy from them and again and would recommend them to anyone.
Thomas
9/18/2009
My purchases were shipped when promised and arrived in great shape. An overall great experience.
John
9/17/2009
I couldn't be more pleased with the service I got with etrailer.com. I made my order online on a Thursday around noon. I had my trailer hitch and cargo carrier the next morning by 10AM! I took the free shipping offered, so this was not an overnight order, just really good service. This is unbelievable! I have already told several people about the great service, and will continue to pass the word to anyone that needs products that etrailer.com sells.
Myron
9/17/2009
I ordered a hitch from your company last weekend. It arrived on that wednesday and i had it installed in ynder 30 minutes. I was very impressed with the service and speed, not to mention the product. Ill be looking to purchase more items in the furture and will recommend you to all my friends. I estimate I saved over $50.00 with your product.
Ron
9/17/2009
Excellent customer service shipped out asap order arrived one day early and everything fit perfectly best ordering experience I have ever had thanks.
Tyrone
9/17/2009
I was very pleased with the excellent service, communication, and in particular the quick delivery for the hitch I bought! Thank you very much. I would do business with you again and will refer others to you.
Yann
9/17/2009
I think it was great. The jacks came today quicker and cheaper than I could have got them here at home. Nobody carries trailer parts here. I would have had to went to the next town and ordered them. Thanks!
Allen
9/16/2009
I ordered a spare wheel and tire for my boat trailer and it came today perfect. The ordering process was easy, the shipment arrived on time and it is a good value for the money. 100 satisfied.
Bob
9/16/2009
Fantasic service! I would deal with these folks again in a heartbeat!
Dennis
9/16/2009
Always outstanding service! Placed another order and received it in only two days.
Jason
9/16/2009
I give five of five stars to etrailer. Excellent business.
Joe
9/16/2009
What a site! A fast turnaround from purchase to shipping. I especially like the free shipping. Other hitch sites did not have the custom hitch that I can install myself without drilling. I highly recommend etrailer. Thanks.
John
9/16/2009
I'm always a little hesitant when I order from a website I haven't ordered from before, but this was a great experience! The price was the lowest I found on the web, and the standard shipping $4.99 was very reasonable compared to what I've paid on other sites. And the service was excellent too I received confirmation of my order and confirmation of the item being in-stock within 2 hours and confirmation of shipment 4 hours later. I received my item 6 days 4 business days later. I will definitely use this site again.
Mark
9/16/2009
Ordering was smooth and delivery was as expected. Phone service personnel was very efficient and pleasant. Thank You.
Mike
9/16/2009
I just ordered my hitch and wiring kit yesturday so I have not received it yet, but it is do to get here sooner then expected based on the tracking info. I am very impressed on the prices as well as the other things etrailer.com has to offer. Very informative site and I will be back in the future. Thanks.
Steven
9/16/2009
Wow. I'm impressed. The webpage was well laid out with all the recomended items that I needed to go with my hitch. Within seconds a confirmation letter was sent to me. An hour later a someone emailed me an update. Later that day I received a third email stating that my order was upgraded, processed and sent out for delivery already. In 2 days my package was at my door. Everything was in the box and in great shape. Thanks for a great first experience. I would highly recomend etrailer to anyone!
Todd
9/16/2009
Super people. Got what I needed and they went the extra mile and found more stock and got it to me quick. Absolutely excellent!!!
Bob
9/15/2009
Top Notch Service. Products received the day after order was placed! I received personalized emails telling me that my order was ready to ship. I was surprised to receive my order the next day. The price was better than other sellers and the merchandise is high quality. Highly recommended.
Chris
9/15/2009
Ordered hitch and wiring kit on Wednesday, received everything and installed it on following Monday. Installed it myself in 30 minutes. I am very pleased with etrailer.
Dennis
9/15/2009
My experience has been very positive, my order was handled courteously, efficiently and expediciously.
Gary
9/15/2009
E Trailer was the ONLY company able to provide me with a curcuit protected 4 pole taillight coverter for my Hundai Elantra. The unit was easy to install and works great. Many Thanks E Trailer.
Gino
9/15/2009
I am very please with this transaction. I would reckamend your services to others.
Jim
9/15/2009
My recent order arrived on schedule and in good order . I commend the shipping department at etrailer for the packing which prevents the smaller items from moving around and causing damage, also on the heavy cartons which protect the contents.
Randy
9/15/2009
Excellant service, their servicefolks stayed with my trailer hitch order and apprise me of the activity until it was shipped. The Etrailer.com is a 1st class operation and I trust their dealership.
Tommy
9/15/2009
Completely seamless!! User friendly web site to order and browse products, how tos that were extremely informative, product delivery was prompt and most of all accurate. Most importantly from an avid bargain hunter, prices that cannot be beat!! Thanks so much for your professionalism...I will be a return shopper.
Brian
9/14/2009
I am very pleased with the ease and promptness of dealing with you all. I'll be back!
Brian
9/14/2009
Great service! Free shipping was a real plus. Everything arrived in perfect condition. Thanks!
Glenn
9/14/2009
I recently purchased a draw-tite hitch for my 2009 toyota corolla sedan. I received excellent customer service over the phone when ordering. Nice product, great price. I'm very pleased with the end result.
Allie
9/13/2009
Just wanted to thank you for the quick and well-communicated service throughout the order process for our new trailer/bike rack hitch for our car. Finding something online can always leave a question, but your approach to your user-friendly website and proactive customer service is to be commended.
Bruce
9/13/2009
So happy! Love the Hidden Hitch for my 2008 Avenger. Quick and easy to install! Will shop here again!
Christopher
9/13/2009
I searched for the best and then found it. Best price, best product lineup with the best shipping. Thanks to etrailer I had everything in one package to install my hitch and brake system without having to make special trips local to hunt for specialty items.
David
9/13/2009
Will definatetly do business again. Fast shipping.
Isaac
9/13/2009
Installed hitch and wiring on my 2008 Jeep Commander this morning. Will buy again as my daughter wants a hitch on her Jeep Liberty.
Dan
9/12/2009
Order was verified and shipped quickly. Product arrived on schedule and was as advertised. This is the first time I have used this company to purchase items online, but it wont be the last. Great experience.
Jim
9/12/2009
Very quick delivery, customer service walked me through entire order process, the correct hitch was delivered and fit perfect. Great customer service.
Ken
9/12/2009
Excellent communication, arrived day promised and everything fitted perfectly. Will buy again. Thank You.
Robert
9/12/2009
I bought a hitch and a bike rack from etrailer.com. The website was informative and the delivery was fast. I would recommend this site.
Sandra
9/12/2009
I had a good experience placing my first order ever with etrailer. The customer service rep. was friendly, and knowledgable. My order was shipped very fast, and I will use them again in the future.
Wayne
9/12/2009
Quick, fast, easy, and exactly what I needed.
Dean
9/11/2009
Excellent service. Thanks etrailer!
Eric
9/11/2009
Excellent service. Hitch arrived in 4-5 days to Hawaii.
Gerald
9/11/2009
Great website, service was fantastic, keep up what you doing as you are doing it well.
John
9/11/2009
The best price combined with great service. Is there anything more you can ask for? I'll be looking at etrailer.com first for parts next time and save myself some time.
Les
9/11/2009
Great service. Very nice people.
Mike
9/11/2009
I researched for a receiver hitch for over 3 weeks. etrailer has the best prices, is the easiest to navigate and has the most information. I enjoyed this experience and have directed two family members to the site. Adding to my Favorites.
Robert
9/11/2009
We've ordered several items from etrailer.com. Every item was received as described and well within their forecast arrival time. We continue to order from etrailer because they always meet or exceed our expectations and their prices are the best!
Ron
9/11/2009
Nice experince. The customer service person was very helpful and knows her job.
Gerry
9/10/2009
I think that from my experience that e-trailer is top notch. The customer service depart knows what they are selling and will help you receive the exact item for the vehicle you are ordering for. They are pleasant to talk to and knew exactly what I needed after a few simple questions.
Grant
9/10/2009
Did a thorough check on the net and found etrailer.com had the best deal hands-down. Within hours, my order was shipped. They saved me time, money and trouble. I'm very satisfied with my purchasing experience.
Jack
9/10/2009
I love the hitchhunter, and having the correct accessories for my car rather than searching again makes it all easy. Thanks a lot!
Jeremy
9/10/2009
I was very satisfied with the price,shipping and product. Good company to do bussines with.
Jim
9/10/2009
Extremely informative and well organized website with a huge selection. Impressively fast shipping. Qualities like that almost make me wish I had another trailer to fix.
Logan
9/10/2009
An excellent experience from start to finish. Everything I needed was in stock. Price was the best I found (locally and 9 different online sites). Ordering was clean and easy. Fast delivery, it was in my hands earlier than the commitment. Delivered condition was excellent. 45 minutes after opening the box I was towing the trailer. Great product, great service, great price. WIN.
Paul
9/10/2009
I have to say I am very happy with my decision to purchase my Jeep hitch from etrailer, it shipped the same day and I also recieved an upgrade at no cost to me an will recieve my order a little sooner then expected. A big thanks to you! I will buy from etrailer again.
Robert
9/10/2009
Web site was logical and easy to use, responses & e-mails were prompt.
Rodger
9/10/2009
etrailer rules! Excellent service! Low prices, fast delivery and good comunication. etrailer is best in class! Thanks etrailer!
William
9/10/2009
Good price. Very good service. What else can I say?
Charlie
9/9/2009
I purchased a front hitch, winch plate, and two hitch receivers from etrailer and am more than happy with the price, speed at which my order was processed, the shipping time and information. I cannot speak highly enough about this company.
I would not hesitate to do business with this company again! I'm a real guy, with real needs. etrailer.com took care of those for me!
Corey
9/9/2009
Towed my trailer over labor day weekend, Prodigy brake controller worked great, easy to install and set up. Thanks for the fast service and the great price.
Glenn
9/9/2009
I bought a brake controller from etrailer.com after looking for a better price on several other sites and finding no better deal. I also emailed them after the purchase with some questions and they promptly returned with an answer! Thanks to everyone at etrailer.com, I will use you again in the future.
John
9/9/2009
Etrailer.com is awesome! I ordered my trailer hitch bike rack and locks at 7:30 am and received an email at 10:12 am informing me that my items have been shipped. On top of that my shipping was upgraded for free! We will definitely shop with you again as well as recommend etrailer.com to our friends.
Judy
9/9/2009
Everything so far has been outstanding, beginning with the order/customer service department. I have just been informed that my order has shipped the same day that I've placed it. I have no reason to think that the quality of the products that I receive will be any less outstanding than the service and help that I have already benefited from. Thank you very much.
Michael
9/9/2009
Great product and easy install. Looks sweet on the 09 Focus. Very fast shipping.
Ryan
9/9/2009
Sold me the proper hitch, at a good price, delivered in a timely fashion in good shape well boxed. It even went on easy
Ben
9/8/2009
Ordered it on Tuesday at 2:30 pm and it arrived on Thursday. Great communication in that I received two emails about my order. With some help from my sone it was installed in about 30 minutes. This is the second reciever that I have boughten from etrailer. Great company.
Bruce
9/8/2009
I could not be more pleased with the products and the service I received from etrailer.com. My hitch and other accessories arrived at my doorstep just two and a half days after I placed my order. Ive already installed everything and my new hitch looks great and works like it should. My thanks go to a great outfit.
Jeff
9/8/2009
I was extremely impressed w/quick turn on my recent order ordered on Sunday & recieved on Wed. before the Labor Day weekend thanks to your free upgrade to express shipping. I was able to complete refurbishing of trailer for upcoming hunting season over the weekend. I will definitely recommend you to my friends.
John
9/8/2009
Great web site is easy to use. Great selection of accessories! I would recommend this site. Shipping was fast also. I am well satisfied!
Ray
9/8/2009
The delivery was incredibly fast, and installation was very smooth. I am extremely pleased. Thank you!
Tom
9/7/2009
Your message offered very good news indeed. It actually produced a “feel good moment!” I respect quality products, service and customer care. So far you are batting 1.000. I am on the road to becoming a loyal customer. I intend to share with others my good experience in shopping with E Trailer, whenever the subject arises. Thanks for e-mailing me with the priority shipping upgrade. I might just get the hitch installed in time for trip I plan for this coming weekend.
Bruce
9/5/2009
Excellant customer service department. Free shipping, and I had my package in less than 3 days. Package arrived in one piece and an hour so later, the tonneau cover was completly installed. I would not hesitate to order from etrailer.com again.
Dan
9/5/2009
Quick service!! Will buy again.
Darrell
9/5/2009
Purchased hitch for 2005 gr. caravan with stow & go seats. Ordering was very simple, price was competitive & installation was very easy. Im a 60 yr old man who had rotator cuff surgery 3 months ago & I installed the hitch in 45 min without drilling,jacking up the van or pulling tires. Directions are simple but on the money to resolve any problems that might arise. I will shop here again.
Gary
9/5/2009
Excellent service, Great prices.
Ron
9/5/2009
I was well sadified with my trailer hitch, wire hook up. Price was great, everything worker out well, will tell people about etrailer.
David
9/4/2009
The level of communication has been superb. Very impressive.
David
9/4/2009
Saved money, easiy transaction, good job.
Dennis
9/4/2009
Shipping was ultra fast, thank you very much. I will recommend your company in the future.
Jeff
9/4/2009
Best site ever seen, simple, easy and efficience. Good services.. You get all the information you need without even asking. Good job! Great stuff.
Marcus
9/4/2009
Very good experience with your company. Your people were very helpful.
Paul
9/4/2009
Many thanks for your prompt customer service, product, and fast shipping! My dad loved the straps. I wil buy from u again soon! Many thanks again!
Clarence
9/3/2009
Awesome product! Lightning fast shipping! Hitch fit perfectly! It's great to do business with a company that provides great service.
Cole
9/3/2009
Great selection, same day shipping, great prices, what more could you ask for.Thanks again guys.
Craig
9/3/2009
This was one of the best internet shopping experiences I've had yet. I placed my order on a Thursday and received my order sometime on Monday. My hitch and wiring harness was on by Tuesday night and everything worked great. I will use them again when I'm ready to purchase a roof rack for my van.
Dan
9/3/2009
Tremendous inventory, great customer service, fast shipping, outstanding prices.
David
9/3/2009
I had an excellent experience with all the sales people at etrailer. They answered all my questions, and were generally very pleasant to work with on my purchase.
Erick
9/3/2009
Absolute best price and immediate shipping! Wow, I couldnt be more pleased!
Gary
9/3/2009
Wow! I ordered hitch and electrical Tuesday morning and was upgraded shipping for free. I recieved items Wednesday afternoon!! Both items had exact directions and everything needed down to zip ties and adhesive on electrical part to attach to vehicle. I have told everyone I work with to use you. Awesome Service!!
Jeff
9/3/2009
Excellent purchase experience. Order was processed immediately and item was received quickly. For your trailer needs, I highly recommend etrailer.com.
Jess
9/3/2009
A friend showed me your site. I put it in my favorites for all my future needs. How can you sell so cheep? Thanks. Very fast delivery.
Joe
9/3/2009
Thank You for the quick delivery on the order. I absolutely love the product and would definitely buy from etrailer.com again in the future.
Kip
9/3/2009
Exelent equipment and the service was the best. I'll buy all my trailering parts from yall from now on.
Lawrence
9/3/2009
Etrailor is a first class company. The company replyied promply with the status of my order and I could follod its progress and delivery to me. I would recommend this company to anyone and I would buy from them again.
Martin
9/3/2009
I ordered a Roadmaster tow bar bracket for my 1997 Jeep Wrangler using the free shipping. I received an email shortly after placing the order that upgraded my shipping to express. I ordered the bracket on Friday and it was at my door on Tuesday! Fantastic delivery and great tracking with UPS. Thanks for a great experience.
Michael
9/3/2009
Service was great. Shipped real fast. Feedback on order status greatly appreciated!
Noel
9/3/2009
I have purchased a hitch for my Honda Fit, wiring kits and miscellaneous parts from eTrailer for two old trailers I'm restoring. Shipping is always timely and the parts have always been accurately described on their web site. Thanks for the great service.
Richard
9/3/2009
Excellent service and great parts. I rented a commercial trailer and was in the process of moving when my trailer lights power converter quit. As we were moving the next day I needed the parts and installation instructions right away. The parts arrived the next morning with easy to follow instructions. Because of e-trailers excellent service and high quality parts, our family was able to safely complete our move on time.
Steve
9/3/2009
The website was very user friendly. Processing the order was extremely fast. I definitely would order from etrailer again, and maybe soon.
A.J.
9/2/2009
I am amazed at how fast etrailer.com sent out our hitch. I ordered it late Monday night and it will be here Wednesday. 3 days absolutely Amazing!!!!!!! We will be doing business with them again.
Christina
9/2/2009
Prompt, accurate. I'll be using you in the future.
Craig
9/2/2009
Just a quick note to share that the customer service team on the phone was great. They assured me that my online order was indeed the right hitch for my 2008 Cadillac SRX ... and the hitch receiver arrived in Pennsylvania in less than 48-hrs. Kudos - Job Well Done etrailer!
Jeff
9/2/2009
More than excellent service. Free shipping upgrade much appreciated.
Loyd
9/2/2009
Great experience from etrailer.com. Bought a hitch and hitch mounted bike rack. It shipped on the same day as ordered and they upgraded my shipping for free and recieved it 3 days later all for no charge. Great experience, will definately buy again and give high recommendations. By the way the hitch was a breeze to install and the rack works great. Thanks etrailer.com!
Mike
9/2/2009
Great Product. Great Price. Fast Shipping. If you have what I need I will use you again and recomend you to others.
Mike
9/2/2009
It was a quick & easy deal with etrailer. Received bike rack with in 5 days of my order. Extemely satisfied w/rack.
Peri
9/2/2009
Great!! The best site I have ever ordered from.
Richard
9/2/2009
I would personally recommend anyone I know to your site for ordering a hitch as well as learning how to install it. I have already told several people and will use again in the future!
Scott
9/2/2009
Wide selection. Easy to locate product, prompt service.
Victor
9/2/2009
I was really pleased with the super fast service in getting my purchases to me. This is the place to buy from.
Bob
9/1/2009
Great Service. Very helpful, very courteous, and very prompt getting the items I needed to me. I'll definitely visit your site again!
Gifford
9/1/2009
Great response time, recieved my purchase within four days thanks again!
Jack
9/1/2009
Great web site very fast response. Will pass along to friends better than any dealer or shop.
Julio
9/1/2009
Excellent item descriptions, excellent prices and extremely fast shipping. Wow!
Lawrence
9/1/2009
I have used eTrailer on three occasions and have never been disappointed with the service or the quality of products. They are the tops for complete selection and ease of ordering.
Leland
9/1/2009
Best price on the internet. Super fast shipping! Thank you etrailer!
Lyda
9/1/2009
Great service. Great Customer Service. Fast Shipment. Will do business with them again and surely would highly reccamend to anyone.
Peter
9/1/2009
Just letting you all know that I am extremely happy with the hitch that I received from you. Everything was perfectly as described and the instillation was flawless. Thanks!!
Randy
9/1/2009
I spent several hours online looking for the component I needed. It had been ordered from one place. I waited three weeks and they still could not tell me when it would be available. Two other places had problems with their web site. etrailer.com made it look easy. No delays, no excuses, no problems of any kind. Etrailer.com is bookmarked as where I am going first.
Terry
9/1/2009
Quick shipping and easy installation. Thanks!
Andrew
8/31/2009
The eTrailer folks were terrific with my order. Shipping was very fast and I had everything I need within a few days. I will definitely order all my trailer supplies here in the future!
Atlee
8/31/2009
Etrailer has been an easy quick way to order. The descriptions are clear and customer service knows their stuff.
Brian
8/31/2009
Wow wee! Super fast shipping. Ordered on a Friday and had it Monday.
Dustin
8/31/2009
Great site. The only site that I found that had the item I was searching for. Again, great site and quick response.
Glenn
8/31/2009
This isn't the first purchase I have made from etrailer.com and it won't be the last. Everything was straight forward and simple as always. Questions asked were answered quickly, clearly and concisely making it a pleasure to do business.
Greg
8/31/2009
Thanks for the great service, fast shipping.
Jack
8/31/2009
Outstanding website.
Michael
8/31/2009
Great web site, lots of varied inventory, people very knowledgeable and willing to help. Will buy here again and recommend to anyone.
Robert
8/31/2009
Etrailer had the best prices, shipped on the day of order and upgraded the free shipping to one grade faster for my order. Better than expected service.
Steve
8/31/2009
The hitch arrived earlier than projected!
Bill
8/30/2009
I phoned my order in and it was shipped very fast. Will use E-trailer again for all my trailering needs. Will recomend E-trailer to others.
Gerald
8/30/2009
The hitch on the front of the truck makes it easy, even the wife can park the boat.
Morris
8/30/2009
Thank you for your fast service and the best price I found by far!
William
8/30/2009
Once again, low prices and very fast shipping.
Bob
8/29/2009
Ordered at 10AM, confirmed at 1pm, shipment notification at 3PM, the same day! Receipt in 4 days with a weekend part of that time. Great Service.
Dan
8/29/2009
Your website is truly amazing, everything in one place and wonderfully connected. Thank you for concentrating on equipment for my towing vehicle.
Gerry
8/29/2009
This is the second time I've ordered from etrailer.com The experience has been all positive. Orders have all been correct and arrived earlier than expected. Keep it up etrailer!
Jim
8/29/2009
Quick delivery, quality product, fair price, perfect fit, easy installation. It couldn't of been much better.
John
8/29/2009
The package was promised in 4 to 5 days. I ordered late wednesday night and it was on my porch friday afternoon. It fit and looks great. The dealership wanted $800.00 for a class 2 and lights. I got a class 3 and lights for a little over $200.00. Everything works great.
Mark
8/29/2009
Great site! Easily found everything I was looking for. Ordered on Tuesday, package at my house on Thursday! Very satisfied with the products. I'll shop here again for any future needs I may have.
Will
8/29/2009
This is a great Hitch. Super fast shipping. Great place to buy from.
Chris
8/28/2009
This was my second order with etrailor.com. On my first order I had ordered components that were not compatible. Instead of just shipping them, you contacted me and we straightened it out BEFORE the order was shipped. AND shipping was fast! On this order I wanted to get the locks I ordered keyed the same as my first order. There was no place on the order form to request this.
Therefore I sent an e-mail request. You called back to let me know that it had been handled for me. I think etrailor.com is the ONLY place to order trailer and hitch parts!
Chuck
8/28/2009
Excellent customer service and fast shipping. What else can you ask for. I will definitely refer friends and family to the website.
Danny
8/28/2009
The customer service people at Etrailer are great. I needed a hitch by the weekend and they said it would ship out the day it was ordered.
Dave
8/28/2009
This is the third time I've ordered from etrailer.com. Again received excellent service and the fastest shipping ever. Ordered on Monday, product was on my doorstep Wednesday. Will not hesitate to purchase from etrailer.com again in the future.
David
8/28/2009
I recently purchased a trailer hitch. Everything was as expected. Shipping was super quick. Ordering on line was very easy. Installation was a snap. This was a very good experience. Thanks for a very professional purchase.
Gary
8/28/2009
etrailer.com provided super fast shipping and nice a product that was a perfect fit. I am an impressed first time buyer that will buy again very soon!
Greg
8/28/2009
The sales lady I spoke to was very nice! She has a great personality and made my shopping experience really nice. The information she gave me was accurate and was given to me fast. I didn't have to wait for her to spend too much time looking up what I needed. I haven't received the item yet, but fully expect it to be just perfect. I received an email notice of my order immediately and within an hour the notice of shipping that was quick! Thanks for a nice shopping experience!
James
8/28/2009
The service is great very simple and very fast shipping.
Lukasz
8/28/2009
The service was great. I ordered this Magnaflow exhaust system and it arrived at my house 2 days after I placed the ordered. Great Shipping. Great Customer Service. Thank you.
Matt
8/28/2009
I must tell you, I am very impressed with your products as well as your shipping. The tool box was supposed to be here on Aug 28th but got here on the 27th. Now that is impressive, & I sincerely thank the etrailer employees for the great job they did. I will remember this & pass the word along.
Peter
8/28/2009
Service was A+++++++++++++++. Super fast shipping, great communications, I wish all the people I deal with on line were as good as Etrailer. Thanks!
Rick
8/28/2009
Great service and a very nice selection of products to choose from. I will come back to etrailer.com for anymore equipment that I may need in the future. Keep up the good work.
Robert
8/28/2009
I recently ordered a T-one wiring harness for my 2002 Suzuki Vitara. I received the harness promply and emails from etrailer so I could track it along the way. I will be using etrailer again. Thanks guys.
Troy
8/28/2009
Great service, great price, low cost shipping and a superb web site. My order, a prodigy brake controller arrived well packed and was given faster 3 day shipping at no charge to me. I bought the prodigy controller due to your web site description and I am well pleased with it. It is far and away better than the time delay controller I replaced with it.
Walt
8/28/2009
Back ordered item was delivered as stated. Happy with the service of this company and would recommend to friends.
Arnold
8/27/2009
Very fast free shipping, hitch is a great piece of USA craftsmanship.
Charles
8/27/2009
Very good place to do business with. Fair prices and fast shipping. Thank You.
Don
8/27/2009
Super Fast Ship and Excellent communication! Perfect product! Definitely bookmark these guys. You wont regret it.
Glenn
8/27/2009
Great site, fast shipping, great products. I love the E-tracks.
Josh
8/27/2009
I ordered a bike rack from eTrailers using the standard free shipping. They upgraded the shipping at no additional cost to me. This was not my first order from eTrailer and if the need should arise again, it will not be my last. They are my first choice. I checked identical products from other online stores. None of the others even offered free shipping and none was lower priced. Thanks guys, you know how to keep your customers.
Ken
8/27/2009
It has been a pleasure to do business with your company. Prompt response, links that actually work and high quality merchandise at a fair price that is shipped on time. You are certainly on my list if the future needs additional trailer parts.
Kris
8/27/2009
Un-real!!! It was sooooo nice dealing with a company who sent what I ordered and in such a timely manner, 2 days! No hassle, no problem, no issues. Received what I ordered, quickly. Would recommend them to anyone.
Mark
8/27/2009
If they don't have the item in stock, they tell you so you can get something else. Honest people to deal with.
Ron
8/27/2009
Great job! Broke my roof rack on a test run Sunday, ordered that evening and got it Wednesday just in time for departure!! Your pricing was competative and the website top-notch. Thanks for the excellent service!
Ben
8/26/2009
I have shopped with etrailer several times, and have ordered different accessories across the board. Their response to questions and delivery of the products as advertised is beyond comparison with others vendors I have dealt with. Highly recommended and I will continue using their services.
Ben
8/26/2009
I need some parts for my trailer, so i started checking the web, found everything i need here and then some! great prices, fast shipping, i will be shopping here again in the future!
Chris
8/26/2009
Wow! I just placed my order on Monday and it was delivered to my door on Wednesday afternoon. Im please with the speed of shipping. My order was received in good condition. No complaints. I would recomend etrailer.com to anyone.
Debbie
8/26/2009
Ordered my item Monday from your warehouse had it installed Wednesday morning in Seattle. Great shipping time and prioduct was better than expected. Thank You Etrailer staff!!!
George
8/26/2009
Shopping was easy. I found what I needed quickly, and etrailer.com had the best price. I placed my order, and fortunately got free shipping which is a fantastic deal. They even free-rushed my order, and I got it VERY quickly. The hitch was even pretty easy to install. I fully and completely recommend etrailer.com.
Jason
8/26/2009
eTrailer has the best price I found on the receiver I needed. I received three emails within the first 12 hours after placing the order, the third of which notified me that the order had shipped and tracking info was provided. Super customer service. You will be my first stop for all future trailer / towing accessories. Thanks eTrailer.
Jay
8/26/2009
The Lady at customer service was great. Very professional and knowledgeable. I have a new 2010 Subaru so the Hitch wasnt normally a stocked item yet but was at another warehouse. She said that it would get to them and ship within 7 days, I said okay. She put a red hot rush sticker on it without me asking for it. I ordered the hitch and wire harness on Monday and it came on Friday and installed on Saturday. Great service, would recommend using etrailer to anyone.
John
8/26/2009
The shipping was fast and the product even better. Very hapy with e-trailer and the prices they offer. thanks so much
Josh
8/26/2009
Easy to install and a great heavy duty hitch for the pilot. Thanks etrailer for the fast shipping and great customer service
Ryan
8/26/2009
I will definately return to etrailer.com for trailer related products and guidance. You guys are the best.
Steve
8/26/2009
I was kept fully informed of when my items were shipped, from where, and when they would arrive. The arrived when promoised. a good experience.
Steven
8/26/2009
First i want to say that i was a first time customer and the customer service person was plesent and kind to me. And i recv all my merchandise in about 3 days. service was awsome. etrailer.com is the way to go. a big thanks.
Tito
8/26/2009
Great product, for a great price. Will not find a better deal online.
Caine
8/25/2009
I found the item I needed and placed a phone call to order it. The sales person was knowledgeable as well as helpful. The item was reasonably priced and was delivered when they told me it would be. I will look to them first the next time I need to order something.
Denny
8/25/2009
Outstanding service and notification of the status of my order. Would reccommend company to everyone.
Jack
8/25/2009
Very professional service. The installation was a breeze. 5 stars.
John
8/25/2009
I was quite please with pricing and then even more pleased when I found out shipping was free. Soon after I purchased the items I received an email saying that my shipping was changed to 3-5 days from ground with still no charge. I would be happy to purchase items from etrailer again.
Ken
8/25/2009
High quality Hidden hitch that was a perfect fit & easy install. The custom wiring kit snapped right in as described & worked great. Fast shipping and all at a fair price. I especially liked the detailed hitch pictures including mounting hardware and the pdf install guides on your site. You guys are tops, I would recommend you to friends & family!
Len
8/25/2009
I thought the lady was very helpful & had a great personalty. Thank you again for the help. I tag your site for future orders.
Mike
8/25/2009
Great response and updates, with fast shipping.
Robert
8/25/2009
I'm very happy so far as a first-time customer of eTrailer. I'll be back.
Suran
8/25/2009
Great items and great price plus they even went the extra mile with their customer service.
Travis
8/25/2009
I am extremely happy with the service that I received from etrailer.com. You guys had a great website with good information about your products. You gave me the confidence to do the job myself. The product shipped same day that I ordered and I received it very quickly. Each time I emailed customer service with a question, I got a quick accurate and friendly response. Way to go etrailer.com!! You guys rock.
Peter
8/24/2009
Thanks. I just want to say that personal attentions makes a big difference
in the buying experience.
William
8/24/2009
The service was outstanding. The customer service person, on the 800#, was knowledgeable, considerate, very pleasant, and went out of her way to make sure I was purchasing the right hitch. My order arrived two days after I placed it. First rate treatment all around!
Bob
8/23/2009
From the simple order process and immediate order confirmation to true
same day shipping, this is excellent and very refreshing customer service!
Mac
8/23/2009
I had two interactions with your company. The first was with the tech line to make sure I was ordering the right parts. My questions were answered quickly.
My second interaction was in ordering the parts and asking a question regarding the right type of wheel bearing grease to use. I spoke a person who was very helpful, pleasant and had a great attitude. Those are aspects I always appreciate and will assure that we will come back for other parts when needed as well as refer others who needs parts. Making things easy for the customer to do business is something all to rare these days. Both of my experiences were pleasant and a credit to your company.
Rich
8/23/2009
Prices were the best I could find on the web. With shipping costs also the lowest. Other sites had lower prices but charged almost double for shipping, guess they were trying to make up the difference in price. Speedy delivery, and good communication as to shipping and order confirmation. Prices beat local stores by a mile. Will definitely order from again.
Daniel
8/22/2009
Finding the right hitch was very easy. Great Web Site. The hitch was delivered in less than a week. Zero problems installing - all parts fit without any complications Thank You.
Gary
8/22/2009
Great selection. Good prices. Quick delivery. Easy installation. What else can you ask for?
Mark
8/22/2009
Super fast shipping even to Canada ! Great customer service. Item installed and working in less than 10 minutes. Thanks !
Matteo
8/22/2009
Excellent service, delivery and communication.
Normand
8/22/2009
Fast service! Thank you!
Scott
8/22/2009
Excellent service! Customer service was on top of their game. I will only use etrailer for my trailer and accessory needs.
Terrence
8/22/2009
Well priced products, great service and speedy delivery.
Dan
8/21/2009
Great communication and service from your company!
Don
8/21/2009
Lightning shipping, ordered on Tuesday, arrived on Thursday!
Harvey
8/21/2009
My order was processed immediatlely and arrived way before I expected it. You are proffesionals at customers service. Thank You.
Jeff
8/21/2009
I thought the pins I was looking would be easy to find. I searched the internet high and low and couldnt find them. Then I came across you guys and there they were. I ordered them and heard back from you right away and got a tracking number the same day. You guys are great to do buisness and would highly recomend you. Thank you and I will be back next time I need anyhing for my hitch.
Larry
8/21/2009
I have not yet received my order, but due to the excellent logistics procedures, I know I should receive it on Tuesday. Placing my order was very simple and the immediate email responses letting me me know my order was received, later the emsil to let me know when it would be shipped, when it was shipped and the tracking information was very professional.
Leslie
8/21/2009
I needed some information on my 2002 Jeep liberty trailer wiring. It's not your standard 3 wire and a ground system. I went to google, and the first thing that came up was etrailer. I was convinced that this was the company for me to do business with. The price was right, I went right to the shopping cart, and now the harness is on its way to me. Thank you guys. I coundn't be more pleased. I do a lot of on line buying, but you folks make it as easy as it gets.
Sonny
8/21/2009
Fast shipping, excellent purchasing experience.
Art
8/20/2009
E-trailer is good...very good. My item was shipped promptly and even the shipping was upgraded such that I received the item a couple of days early! For no additional charge!
Brian
8/20/2009
Great customer service! Would use etrailer again.
Chereen
8/20/2009
I just spoke with a young lady in sales and purchased two items from your company. She must have done some extra study on your customer relations manual!!!! She deserves a big A+++ on her grade card today for helping me with my order. She listened, helped, portrayed her smile over the telephone lines and made my first shopping experience with your company an excellent one. I will shop your website first for any of my needs to purchase items you sale.
Henry
8/20/2009
The service was great. All the parts were delivered before they said they would arrive. The information available about the installation process made my purchasing decision very easy.
John
8/20/2009
I would like to thank my salesperson for all of her help and for getting back to me quickly regarding the proper hitch and wiring harness to order. She was very easy to work with. I have purchased a number of hitches and other equipment from etrailer and they are great to deal with.
Joseph
8/20/2009
Best selection and prices anywhere.
Keith
8/20/2009
Website made it easy to find hitch for my 2009 CRV. Ordering was simple. Hitch showed up as promised. Installation was easy for the Curt hitch and wiring harness. Quality prorducts at market prices with no hassle....just the way it should be when you purchase.
Ronald
8/20/2009
The Hidden Hitch I purchased arrived sooner than I expected and the ease of installation went witout a hitch. No pun intended. I'm 61 and did a solo install that looks great on my new Canyon. Thank You.
Tom
8/20/2009
Excellent in all respects. You handled everythig with out a hitch.
James
8/19/2009
Ordering done easy, shipping was extremely prompt, and easy to track. I will definitely be a repeat customer, and will encourage friends to use etrailer.com.
John
8/19/2009
Great Experience. Delivered in less than 1 week, at 1/2 the price of my RV Dealer.
Wayne
8/19/2009
I am just impressed with service that you guys provides. Response on my emails as well as parts shipment is just super fast. Thank you.
Young
8/19/2009
My first order with etrailer.com but would definitely purchase from etrailer.com again. The products I received were accurately described on the website and there were no surprises. Because I ordered at the last minute I paid a reasonable fee to upgrade to 3 to 5 day UPS shipping and was pleased that my order arrived 4 days after it was placed. Good products and great service at the best price I could find on the internet.
Bruce
8/18/2009
I just wanted to say this is the second time I've ordered trailer hardware from you and have been thoroughly pleased both times. You guys are prompt and descriptive and have kept me totally up to date on every step of the process every step of the way both times. I really appreciate that kind of customer service. In addition to that, your products, shipped, are cheaper than I can find anywhere locally which is a big plus.
Dustin
8/18/2009
Excellent product, great customer service. Also updated shipping free of charge!!!!
Grant
8/18/2009
Easy to assemble with clear instructions, and once its adjusted its a snap to mount and dismount the bikes from it,so much easier than my old hanger type rack. Well made and good looking too. Its more than I expected for the price.
Jack
8/18/2009
Easy to find parts with good cross references. Upgraded my shipping at no additional cost and arrived early. Great company with great customer service... A pleasure buying from. Will recommend to enyone I knnow looking for trailer / towing equipment.
Jim
8/18/2009
Will use etrailer again
John
8/18/2009
I needed a base plate for 09 chevy HHR.called 8/17/09 early am.Etrailer located one and it shipped same day.my contact as a customer was great and I would call first for my towing needs.
Lester
8/18/2009
etrailer is a great place to shop. My experience on line and 1-800 customer service was exceptional. I found the items I was looking for and shipment was fast. I certainly recommend etrailer to everyone.
Neville
Neville
8/18/2009
My etrailer order was so easy and pleasant, and my order arrived in two days. Thank you for all that you do.
Sal
8/18/2009
What a GREAT experience!!! My brake controller arrived 5 days ahead of what was expected, and there were no surprise last-minute fees/charges. This is definitely the start of a beautiful relationship e-Trailer!!
Keith
8/17/2009
The price and customer service are unsurpassed. Shipping was free since order was over $150. The order shipped very promptly on a much faster service than I expected e.g. 2 day opposed to 7 day. One item was backordered and I received excellent communication about this. The remainder of the large order was not held up due to one small item being backordered. I am very pleasead and would recommend etrailer and plan to order from them in the future.
Brian
8/16/2009
As I always say since I am a repeat customer .. etrailer.com is about the best there is! I have no problem recommending them to my friends and business associates for all of their trailer parts needs. On this order, my brake controller went out, and I needed a controller right away. The OEM controller was $230.00, so I decided to go with an aftermarket controller. I emailed etrailer, and they emailed me right back, told me it was in stock, and that they would get it shipped out right away! As usuall ... it was on my doorstep within 3 days of my placing the order.
Thanks again etrailer. You are the best in customer service, and in price!
Dave
8/16/2009
Excellent transaction! Great product and FAST shipping! Would highly recommend.
Jen
8/16/2009
I liked you webite. Easy to shop. Good descrption, and there was enouugh detail to order with confidence the part would fit when it arrived. The free shiiping for $150 convenienced me to stop shopping for a lower price. Thank you. I look forward to install my hitch.
Mark
8/16/2009
This is a no-nonsense Shipper who gets the order to you FAST They shame
90 of other Online Companies. Much obliged!
David
8/15/2009
This company is absolutely superb to deal with!! Customer service is top notch and their prices are excellent!! I am very satisfied and plan to do more business in the near future! Keep up the great work.
Beau
8/14/2009
I have been looking for a HUSKER Neb trailer hitch cover for a 1 1/4 hitch for over a year. You were the only one on-line that I could find that had what I was looking for also. Right here in the heart of BIG RED COUNTRY, and nobody has one for a 1 1/4. CRAZY!! Great service and a great price. I love it.
Jim
8/14/2009
This is our 2nd time to order thru you. The first time was over 4 yrs ago, with another car. We were so pleased, that we searched thru Quicken until we found you again. God bless you and your company.
John
8/14/2009
Great. Hitch arrived quickly and was easy to install. Everything was there and the instructions were very clear.
Kevin
8/14/2009
Quick / Fast / Friendly. A Truely Great Experience and etrailer.com prices are fantastic! Im a return customer.
Kyle
8/14/2009
I just wanted to say WOW. I received an e-mail at 3:47 p.m. yesterday telling me that the package was shipped and it would be about 12 hours before I would get the tracking number. My son called me about 1:00 p.m. today to tell me the package had arrived. I havent even received the tracking number yet. So all I can say is WOW. Now if the product is as good as the deliverry, then I will be thrilled.
Patrick
8/14/2009
All positive!!! Great Service, Fast Ship with NO Extra Charge!! Received in Pa. in 2 days, No missing parts! All Intact!! Installation went super Smooth, Easy Hitch Install, and online video made the wiring harness install a breeze!! I would say till I drove into the shop and back and they install, It didnt take me much longer and I get my own satisfaction on a JOB Well Done!!!! Saved easily Over $150+, according to 2 local estimates and I ordered a few extras online that would have sent the local bill higher. Glad I found etrailer.
Rick
8/14/2009
I have no words! I cant begin to say how fast you people are. I phoned the order in and as I was setting the phone down the confirmation was on my e-mail! You people treat me as if you want my business and not like some of the others who dont confirm the order, dont send tracking numbers, and etc.
Carl
8/13/2009
Great website, fast shipping and the prices are reasonable. Best website to shop at.
Dorie
8/13/2009
I have had numerous orders with etrailer. Every time they have been as helpful and accommodating as anyone could possible hope for.
John
8/13/2009
If you are looking for a perfect place to purchase trailer parts this is it I got it quick great price and it fit perfect. dont get any better than that. Thank You, excellent job.
Millard
8/13/2009
Quick delivery. Trailer harness went on in minutes without any hassle. This is the best site ever.
Peter
8/13/2009
Great ion of receiver Hitch Covers. Smooth and easy checkout. Also, I was pleasantly surprised when etrailer.com upgraded my shipping for free so I would receive the order even faster! Small gestures like that will ensure my coming back for other other purchases and my sharing this information with family and friends. Thanks etrailer.com!
Randy
8/13/2009
Item arrived quicker than I expected and was just what I needed.Very competetive pricing.
Robert
8/13/2009
In my many e-mail transactions, that commenced with a delighful, knowledgeable order taker, this scores as the very best. Etrailer is simply a super consumer oriented company.
William L.
8/13/2009
Such an easy transaction. The salesperson answered my questions, checked the warehouse for my item and confirmed my order. I should receive my trailer hitch within a few days. Thank you!!
Amy
8/12/2009
You guys are amazing! I placed my order last night around midnight and it shipped the next morning,incredible! Great work!
Dave
8/12/2009
Great service and prompt shipment and delivery. Also good follow up communications by e-mail and a phone call to let me know part of my order was not compatible with the bike rack I ordered. Very satisfied customer!
Dennis
8/12/2009
My order arrived much sooner than expected, and the item was exactly what I was looking for. Im happy.
John
8/12/2009
Very quick response - within 24 hrs and it was shipped. Great!
Ken
8/12/2009
Best price on the web and quick shipping!
Kurt
8/12/2009
Great transaction! Phone reps very good, priced right, shipped promptly.
Robert
8/12/2009
Thanks for the great service! I ordered my Draw-Tite hitch and all the fixings on a Friday and they were delivered the next Wednesday. I received e-mails keeping me informed all through the process and was able to track the shipment once it was ped off at UPS. That convinced me to install the hitch on my own and save about 40 compared to having it installed by someone in the business.
Stephen
8/12/2009
Awesome service, awesome hitch! I called on a Saturday afternoon, explained that I needed a hitch by Tuesday, and it was done - no extra expediting charges, just effective execution. etrailer.com shipped the order out on Sunday, provided accurate tracking data, and delivery was right on time Tuesday. My many thanks for an order well handled and a great hitch!
Tom
8/12/2009
Maybe I'm slow, but I usually double the estimated project time given on a website. Installation was easy and took LESS time than they suggested. The hitch receiver was shipped promptly, was exactly what I ordered and it fit perfectly. Five stars to etrailer.com!
Tom
8/12/2009
Excellent products and service using this website. The company made sure my hitch arrived as quickly as possible and it was utmost quality and perfectly fit my vehicle. The wiring harness was also a perfect match! I recommend this company to any and all looking for trailer parts.
Travis
8/12/2009
I would not hesitate to buy more from eTrailer in the future!
Chris
8/11/2009
eTrailer gets it! They understand eCommerce. This was probably the most pleasant purchasing experience we have ever had online. Good selection, communication is top notch, delivery speed is acceptable, and the price was awesome. We'd recommend them to anyone and everyone. They should hire themselves out as consultants to other online businesses!
Dana
8/11/2009
Super fast shipping!! Wiring harness came just as described. Very easy install. Thanks guys. Would recommend to anyone!! A++++ in my book!!
David
8/11/2009
Etrailer has been a great experience! First, you had the right products and right prices for my needs. Second, the order and delivery went without a hitch pun intended. Third, the install I did it myself was a breeze. I installed the hitch, set up and adjusted the bike rack, loaded the bikes and did a test drive in just over 2 hours. It doesnt get any better than that! Thanks, Etrailer!
Fred
8/11/2009
I couldn't find the hitch extender that I wanted in Canada, so I went online and found 8 places that sold what I needed in the U S: Etrailer being the cheapest by 100.00. I was a little leary of having my hitch shipped to Canada, but it arrived 4 days later without a hitch (or should I say problem). Thanks for the excellent service.
Glen
8/11/2009
Well, I've bought 2 hitches and a bike rack from e-trailer in the past several years. I am completely satisfied. My order is always right the first time, the products fit, are easy to assemble/install, and at the best prices, too. You are my first stop for trailer-related stuff. Keep up the great work.
Glenn
8/11/2009
This is my first stop when I need something trailer related. I was able to install and do the wiring of a hitch by myself saving me about $150 dollars just in installation fees.
Pedro
8/11/2009
The on-line purchase was easy and the product arrived within 3 days. There were e-mails updating on the shipment. Definitely will look here again for future orders.
Walt
8/11/2009
I would rate my experience with customer service at etrailer.com as 100 great. They were very courteous and friendly, knew exactly what I wanted and handled it like a PRO. I would recommend this to anyone shopping on line or telephone.
Bob
8/10/2009
I live in the Los Angeles area and can't find the parts I need - etrailer always as it in stock and at my door in a few days - thanks!
Brad
8/10/2009
I am very impressed with the product and service of this, my first order.
Dick
8/10/2009
Excellent doing business, shipments fast, Thanks.
Glendon
8/10/2009
Great experience, I had purchased incompatible items and they called to notify me before it shipped so that I could correct it. Great Service!
John
8/10/2009
FANTASTIC!!
Linda
8/10/2009
Great job guys! A few minutes to find what I needed...got an email confirming my order in even less time...and at the right price. Life should be this easy!!
Mark
8/10/2009
Great website, great pricing. It looked easy to do and made me buy on the internet rather than have someone install it! I cant wait for it to arrive so I can try my hand at the install.
Mike
8/10/2009
I am very impressed. I was able to get all of the Roadmaster accessories I was wanting at one location at a good price. Pending timely receipt, I would give you an A+!
Mike
8/10/2009
They wowed me. Best price, shipped same day of order, and a real person with knowledge to talk to
Mike
8/10/2009
Super fast shipping. Thank you very much!
Paris
8/10/2009
This was a great experience from start to finish. It was easy to find exactly what I needed. I placed the order, it arrived promply. The order was complete, the products I ordered in good shape. The install of the hitch and the wiring harness were both as easy as they could be and everything worked and installed just as it said it would. In just a few hours I had installed a new hitch and had the wiring done. I would definitely recommend etrailer to anyone. Thanks.
Patrick
8/10/2009
e-trailer.com is the kind of business I love doing business with. Great prices. Awesome service. Extraordinary timeliness. Helpful information. What's not to like!? In my immediate case, I place an order on Wednesday morning for a trailer hitch and brake controller and had the order in hand by Friday! That permitted me to install over the weekend. My strongest recommendation is of the put-your-money-where-your-mouth-is sort - I will be back. Thanks e-etrailer.
Richard
8/10/2009
Excellent customer service! Unbelievable response time and ease of tracking the order. Would not hesitate to recomend etrailer.com to anyone.
Troy
8/10/2009
I was very impressed by the quick response and shipping. I got an e-mail immediately telling me my order would ship soon. The next day, I got an e-mail that the shipping had been upgraded at no cost to me. The part arrived quickly.
Wiley
8/10/2009
Outstanding customer service! I was impressed that my shipping was upgraded at no additional cost to me and all I bought was an inexpensive illuminated hitch cover that was offered for sale at the lowest price I found anywhere. Thank you guys for a wonderful transaction. I highly recommend you to anyone considering purchasing anything from you.
Cherilyn
8/9/2009
Product arrived on time. Installation went smoothly. Thanx!
Kimm
8/9/2009
Thank you for the great service, and reasonable shipping, to Canada. You
have certainly earned my business in the future.
Noel
8/9/2009
Lots of hard to find horse trailer goodies. Very pleased with customer service. Received the parts ordered, quickly and in good shape.
Sally
8/9/2009
A super reputable company that stands by the quality of its products and values the satisfaction of its customers. Their deliveries are exceptionally fast and their prices are very reasonable. I have had several very good experiences with them.
Hal
8/8/2009
This was my first shopping experience with etrailer and it was very nice. I received my parts within 2 days of purchase. I WILL be back! Thanks!
Mike
8/8/2009
I highly recommend etrailer.com. Fast shipping and great prices. I saved $130.00.
Ray
8/8/2009
Good price. Good product made in the USA. I would recommend to anyone.
Rick
8/8/2009
Great company to do business with. Everything delivered promptly, as expected. The communication with the customer service folks was exceptional, all via email. I will definately do business with etrailer.com again.
Bob
8/7/2009
This was my first order from Etrailer but it wont be the last. My order was shipped the same day as ordered, shipping was upgraded at no additional charge and communication was excellent. The product was exactly as advertised and everything about the experience was good. I would highly recommend this company.
Charles
8/7/2009
I had to install brakes on my businesss 6 x 12 cargo trailer and install a wiring harness, electric brake control, and 7-pin plug on my truck. It has been a very positive experience dealing with etrailer. Everything I have ordered so far installed just like it was supposed to and when I wasnt sure what to order they helped me figure it out. This was a lot better then my local dealer who wanted twice as much just for the brakes. I figured I saved at least $300 dealing with etrailer over my local dealer. Thanks again etraler for the help and the money savings.
Ed
8/7/2009
etrailer had just what I was looking for at a good price. Very fast shipping. Thank you very much etrailer!
Glen
8/7/2009
First order for me but I researched several products and you all have the best site, selection and price of anyone. Great experience and even though the shipping was free (regular ground), I received all items within two days thanks to your prompt processing. I will post these comments on your site and spread the word among friends and co-workers. Thank you.
Greg
8/7/2009
Great people to work with at etrailer.
John
8/7/2009
Easy to install hitch and wiring. Perfect fit, prompt shipping.
Lawrence
8/7/2009
Just wanted to thank you for the wonderful service and tell you how pleased I am with the items. It has been a pleasure doing business with you.
Mary Alyce
8/7/2009
The tail light that I ordered was packaged well and shipped promptly! I will shop here again. Thanks!
Rick
8/7/2009
Very good service. Everything was shipped on the same day I ordered it. The descriptions on the website were very accurate.
Shawn
8/7/2009
Awesome shopping experience, quick and easy, shipped faster than expected.
TJ
8/7/2009
Hitch fit like a glove, wiring harness was the same. Looks great on vehicle. Great company to do business with. Very satisfied.
Doyce
8/6/2009
Site was easy to use and ordering was simple. Shipment was sent out same day.
Earl
8/6/2009
I hit the Trifecta! Good prices, good service,and very cordial people. The staff was helpful, knowledgeable, and courteous. I will recommend Etrailer to anyone that is looking for hitches, bike racks, etc.
Ed
8/6/2009
Thank you for the below email, my son-in-law and I debated if we should order this product or if he should build it. We thought he might be able to build it faster than we could get--NOT TRUE! Because of your upgrade and special priority in the future, anyone that needs any type of products you offer I will recommend etrailer. Again thank you, you have exceeded my expectations.
Hazel
8/6/2009
Quick, efficient and great shipping time. I would say it was a good experience doing business with Etrailer.
Henry
8/6/2009
Great prices and great service! I received an email confirmation immediately after my order, and they upgraded my shipping for no extra charge! I think they shipped it out the same day as well! I highly recommend this vendor and will shop here again in the near future. Thanks again!
Jeffrey
8/6/2009
I did a price comparison with several other online merchants, and etrailer.com had the lowest prices on all of the items I was looking for. Then the customer service kicked in the service was terrific. I would recommend etrailer to anyone looking for this type of product.
Michael
8/6/2009
Exellent selection, easy ordering, fast delevery, very good prices. I have ordered before and will do again.
Mike
8/6/2009
Awesome, These guys are the best, saved me at least $80 on the Swagman Bike Rack. It arrived FAST, I ordered late Friday and I had it Thursday morning. Do not hesitate to buy from these guys, I'll check here first for anything trailer related.
Richard
8/6/2009
Shipping was extremely fast. Great communication. Product arrived just as ordered. Hopefully trailer brake controller will work just as well as the service received!
Rick
8/6/2009
I shopped with etrailer for price same or better than competition of items and total cost with free shipping. I appreciate the wide selection of choices in each category with satisfactory descriptions and photos.
Rob
8/6/2009
Your website has very good prices and the products arrived quick! The e-mails kept me informed of my order and the shipping information. I have ordered twice and have been very satisfied.
Vernon
8/6/2009
Very satisfied customer. Highly recommended. Staffs are very helpful and shipping is fast. The hitch is very easy to install and look very good in my car. Thank you etrailer!!!!
Conrad
8/5/2009
Wow! I ordered the trailer hitch on Monday and it was delivered and installed on Wednesday. I will definitely order from etrailer.com again.
Dale
8/5/2009
Great site, good products, quick shipping and reasonable prices. Keep up the good work.
Dave
8/5/2009
Super fast shipping, the trailer wiring fit perfectly. Thanks.
Lawrence
8/5/2009
The type of service they supplied to me was excellent.The product was delivered to me when they said it would be. So I would like to thank you for your great service. Thanks.
Robert
8/5/2009
The customer service was fantastic!!! Will do business again with this company, delivery was quick ordered Monday delivered on Wednesday. Company honors lowest price policy saved me some additional $$ off their already low prices.
Scott
8/5/2009
Super fast shipping,great prices and great instructions.You cant go wrong
with etrailer.com
Brian
8/4/2009
Great experience. Trailer hitch and electrical fit as promised. Best prices on the internet. Very fast shipping. Would buy from etrailer.com again. Thanks!
Charlie
8/4/2009
Smooth transaction. Quick delivery. Everything about this transaction was positive. Price was fair and delivery time outstanding. Will definitely use etrailer.com for future purchases.
Christopher
8/4/2009
I just received my bike hitch, great service I can not believe how quickly I received it I would not hesitate to buy again.
Glenn
8/4/2009
I ordered a 2 hitch for my 2006 Honda Pilot Draw Titeand it arrived last night..Within 30 minutes of taking it out of the box, it was installed. Did the work with no help and the fit was fantastic..I did not even have to lower my exhaust.
James
8/4/2009
I ordered my hitch and wiring kit on Friday July 31. I recieved my hitch and wiring on the morning of the 3rd of August. Very fast! Parts and hardware are of very high quality.
James
8/4/2009
Etrailer.com is one of the best internet vendors I have ever dealt with.
They get your orders out faster than any other company I have ever bought
from.You cant beat their free shipping and their merchandise is of the highest
quality. I have used etrailer.com in the past and will continue to use them. Their customer support is outstanding and I love all the video clips they have for their products. Behind every great company are great employees. Job, well done!!!
John
8/4/2009
My experience was great found what i needed ordered it all in less than 5 minutes unlike most websites where i get hassled to sign up for things. my
order was shipped the next day its perfect because this is a last minute birthday present for saturday i would reccomend using this website to anyone.
Lejla
8/4/2009
Great price and fast shipping! Many thanks!
Lew
8/4/2009
Easiest shopping website Ive ever used. Fast shipping, responsive customer service, and easy-to-navigate website. Well organized and lots of choices!
Michael
8/4/2009
I had a very enjoyable experiance with E-TRAILER. The discription dead on.
The product arrived fast and the installation direction we clear and to the point. I had my hitch installed in about 45 minutes in the drive way with no jacks or special tools required. I would reccomend buying from E-TRAILER to any of my friends.
Phillip
8/4/2009
Transaction went very smoothly! Great selection and fast send-off. Im sending
everyone I can to this site. Thanks!
Steven
8/4/2009
Great website, easy to navigate and I found exactly what I needed that I couldn't find in a bricks and mortar store. You werent the first site I got from Google....but now you are on my favorites list for future purchases. My needs aren't commercial, however, I do ALOT of towing and have a hitch on every piece of equipment I own....even my lil John Deere lawn tractor, and my golf cart I use for drag racing. Thanks again for good customer service.
Stu
8/4/2009
I do a lot of business online and although some companies are fast to ship, this is the first time i have ever gotten an e-mail saying my order has shipped early. Very impressive! THANKS
Willie
8/4/2009
Very pleased with the experience!
Arno
8/3/2009
Etrailer has had the best internet service I have ever received. I receive personal emails when an order is placed, with a phone number and representatives name. I would recommend etrailer to anyone.
Ben
8/3/2009
Pleasant experience and we received our order earlier than promised!!
Dana
8/3/2009
Reasonable prices and quick shipping
Don
8/3/2009
Was surfing the internet for load leveling bars and anti-sway control arms. When i ran across the etrailer site, I could not believe the prices. They are very reasonable and ordering them was a piece of cake. I can't wait for my order to come in so I cn install it and hit the road. Thanks etrailer.
Garland
8/3/2009
My item shipped out quickly, and arrived on-time. Installation was exactly as expected - the video is great for letting you know what will need to be done.
Jon
8/3/2009
Quick turn around - product was just what we had been looking for at a good price with free shipping so saved us time running around town too.
Mark
8/3/2009
How easy, ordered a draw-tite hitch. Ordered on Thursday got it the following Monday. Watched the install video, laid out the parts, watched the video again.
Took a 8 crescent wrench and a screw driver and had the hitch installed in
just over one hour.
Robert
8/3/2009
I didnt think it would be possible to get a second order to go as smooth as the first but I was wrong. Great prices, quality, and service.
Sam
8/3/2009
Two transactions. Great, fast service and no problems. Good competitive prices.
Stephen
8/3/2009
Called the 800 number with a question. Got a quick answer and excellent treatment. Ordered on-line. Shipping was almost immeediate and I received it via UPS as promised, quickly and at no charge! 100 positive shopping experience. Will be ordering from etrailer again.
Albert
8/2/2009
Thank you, Thank you, and Thank you! The hitch fit like a glove and the shipping was amazingly fast. I could not have asked for better service or higher quality in the product. I will purchase from you again when the need arises.
Greg
8/2/2009
We ordered, got the hitch and tonneau cover in under 1 week!!! Excellent pricing and customer service. This is our second order and will order from e-trailer again!! Thanks!
Drew
8/1/2009
Hello, I ordered a hitch for my KIA mini van and was expecting it to take about a week to get here as I did not pay for the shipping and just took the standard ground. My hitch arrived in less then 48 hours!!!!!! The web sight not only told me exactly what hitch I would need but also let me know about the wireing I would need as well! The hitch is in excelant shape, not even a dent in the box and the instructions and all hardware were there as well. This was a great buy saving me over $150.00 from what the dealers wanted for this hitch and they had told me it would take them a week to 10 days to get one in. Maybe they should check out this sight!!! Definatly grade A product and service and AAA shipping!!!
Laura
8/1/2009
It was sweet, had it installed in 40 minutes...and it looks great!
Mark
8/1/2009
Shipped fast ....no problems and attached easily with no surprises. Everything fit just the way it was suppose to. Good value.
Anthony
7/31/2009
My order was taken quickly and courteously. The salesperson was familiar with the product and was able to get it shipped within a short time of taking the order. I would not hesitate to place another order with Etrailer.com.
Christopher
7/31/2009
Met all expectations timely, accurate and tracking let me know progress. Price was competitive.
Daniel
7/31/2009
Super quick shipping and delivery. The wiring kit arrived the same day as
another part Id ordered elsewhere 2 weeks earlier.
J. B.
7/31/2009
Very pleased with my Prodigy brake controller. Once I found a good place to mount it without my knee hitting it, all was good. Thanks to etrailer for bumping up the delivery time. Everything came as I ordered it. Ill use etrailer in the future.
Jon
7/31/2009
Very good experience. order entered on Saturday and goods received on
Thursday.
Mary
7/31/2009
Good price on items I ordered and shipping was very fast...would definitely order from this company again.
Robert
7/31/2009
You people are awesome and I will always use etrailer for my rv or trailer needs. I also will recommend etrailer when ever I get the opportunity.
Therman
7/31/2009
Great business!. Upgraded shipping at no cost to me. Sent items quick!. Highly recommend!
Clarence
7/30/2009
The web site was so easy to use. I'm not a real genius on the computer but
I was able to order what I needed with ease. I also had asked your people a couple of questions about the parts and they responded immediately. Thanks so much for making it so easy.
Clayton
7/30/2009
Thank you very much. I was very impressed with your customer service. I hope you don't mind, but I posted my satisfaction to a forum for Toyota Highlanders. I hope it helps since you guys have impressed me a lot with your service.
Conrad
7/30/2009
Awesome shopping experience. Shipping was very prompt, the product was
exactly as ordered, and installation was a breeze. Makes me wish I had more cars that need trailer hitch receivers on them.
Michael
7/30/2009
Shocking delivery time. ordered on Tuesday and got it on Thursday. Great
communication all along the way. Thanks a lot.
Mike
7/30/2009
Got my order in 4 days. Real good service thanks.
Paul
7/30/2009
Was very pleased to find your web site while searching for some trailer accessories. After viewing several web sites with hard to follow catalogues, yours was very well organized, easy to follow, and navigate back and forward. Kudos to your organization, I will recommend it to all my friends with trailers(we haul show cars).
Roger
7/30/2009
etrailer.com continues to provide top notch customer service. I purchase nearly all of my trailer parts and accessories from etrailer, and the shipping has always been prompt. Thanks very much.
Andrew
7/29/2009
I placed my order Sunday night. It was shipped on Monday. It is going to be delivered on Thursday. I couldnt be happier. etrailer is a great company to do business with.
Gerald
7/29/2009
I purchased a trailer hitch, ball mount, ball and wiring harness from etrailer. They had the best price I could find after my research. The day after I ordered, etrailer called me....I repeat CALLED ME!!!! and told me that I had ordered the wrong size ball for my ball mount. OUSTANDING CUSTOMER SERVICE!!!!
Grant
7/29/2009
Great place to get all of your trailer needs. Shipping is quick and cheap. Try it you will like it.
Jerry
7/29/2009
Best shopping experience i've ever had. I had my hitch in 2 days. unbelievable. This is a GREAT vendor a PLEASURE to do buisness with. I can't wait to buy another car so I can buy from this vendor again.
Joseph
7/29/2009
It was a great experience. They emailed me right after I ordered and offered free priority shipping. They shipped a ball for my trailer hitch immediately and it was at my home in 2 days.
Marge
7/29/2009
My order went in online Sunday afternoon and arrived Tuesday afternoon
regular shipping. I couldn't ask for faster service. Thank you very much.
Michelle
7/29/2009
Great prices Super Fast Shipping Thanks!
Pablo
7/29/2009
Simply Awesome! I shopped around for days looking for best price and best product for hitch cargo carriers and the answer always pointed back to Etrailer! I ordered the Tow Ready 24x60 carrier with angled shank along with the 20 cuft cargo carrier bag and the anti-rattle locking hitch pin. I ordered on a Tuesday evening and the enitire order arrived Thursday noon, WOW!! I made a second order for the light kit. Way to go Etrailer, would DEFINITELY recommend your site to everyone!!!
Tracy
7/29/2009
The people at etrailer are a great company to work with. This is the second order that I have made and there response time to filling and shipping the order has been great. The whole process has been very easy. The products I ordered arrived with no problems. I highly recommend etrailer.
Alan
7/28/2009
I think the hitch came fast and look good .It was easy to track the
shipment. I was very happy with my hitch. Thanks.
Barry
7/28/2009
I already had my car taken apart to make sure I could do the installation
so I was needing my base plate asap. I called to place my order so I could
find out appoximate delivery time. The person on the phone was very
helpful, called around to see when it would be shipped. She called me back
and I placed the order and my base plate shipped that day. Thanks!
Douglas
7/28/2009
Excellent. Nice web site, easy to navigate. Great service, fast shipping.
James
7/28/2009
Thanks for speeding my order up. I can't go fishing without it. I will place future orders with you when and if needed.
Mark
7/28/2009
First, the web site was helpful with a lot of information, photos, and video. The price was right. I received great customer service. The phone representative I spoke with went out to the warehouse to check some specifications for me and called me back within a short time with an answer. The item I ordered included free shipping and I received it on the 2nd day. It was a great purchase experience. I would buy here again and will recommend etrailer.com
Michael
7/28/2009
Very fast service and shipping, it was shipped the same day I ordered and
arrived Ground within 3 business days. Highly Recommended.
Michael
7/28/2009
Great product ,fast shipping with tracking. An overall great shopping experience.
Troy
7/28/2009
It was pure accidental finding etrailer.com while surfing the network about 3 days looking for what I needed and found on their site. The site is very easy to use and I found the items I needed in a very short time. Ordering the items was very simple and I was just notified that my order was shipped today the day after it was placed. My heartful thanks to etrailer.com for having the parts I needed and shipped very efficiently. I have book - marked your site and will not hesitate looking for other things I may need in the future. good doing business with you.
Allen
7/27/2009
My experience with etrailer was quick, easy and pleasant. The sales personnel are extremely knowledgable about the products they sell and handled the transaction quickly and accurately.
Barry
7/27/2009
Excellent Customer Service including knowledge of products, access to
information of reliable inventory on-hand, and prompt responses over the phone. Will definitely give etrailer my repeat business.
Bruce
7/27/2009
I was very impressed with the manner in which this company handled a problem with a bike rack that broke with little use. They requested pictures and with no other questions, they sent a new rack out to me. Highly recommend this company.
Dave
7/27/2009
Very fast efficient service!!! Thank you
Jared
7/27/2009
Looks like you are all on the ball, will be anxious for the hitch. Thanks
for keeping me inform.
Jim
7/27/2009
etralier.com has absolutely the best customer service on the web! Their prices are almost always lower than their competitors and even when they aren't I still pick etrailer.com because of their exceptional customer service and support. Where else can you find do-it-yourself videos that guide you step by step thru installation instructions of many of their products? etrailer.com rocks!
Joseph
7/27/2009
I think your web site is one of the best I have ever seen!!!! I really like the videos that show the workings of the products. Great job !!!!!!
Joseph
7/27/2009
Extremely great customer service. They processed and shipped my order on
the same day mind you I ordered it at 2:00pm pst and even got it to go express for the same price of the free shipping that they offered when I ordered it. They gave me a tracking number and confirmation email of the order. They have the best price I could find anywhere and they are very reputable in the service side. I havent received my product yet but so far, with the highest standards of customer service, I am sure the product will be just as great. Thanks etrailer.
Naomi
7/27/2009
Great and very kind 5 star service!
Cory
7/26/2009
Great service and fast shipping. I was able to install my hitch in minutes and etrailer was always checking via email with me. Very good products and good selection. Thank you very much!
Eduardo
7/26/2009
Your service is scary fast. I placed the order at Noon on Thurday; you confirmed shipment at 5PM Thursday; and delivery was Friday…… and this was “standard” delivery!!! “Wow” is clearly an understatement.
Even with your focus on speed, my order was correct, and installed perfectly.
Glenn
7/26/2009
Excellent customer service. Thanks!
Patrick
7/26/2009
Everything from start to finish in my Fulton Jack order was perfect. The part was in stock, packaged perfectly, arrived as promised and a very fair price. Should I need more parts I will look first at etrailer.com Thanks!
Woody
7/26/2009
Searched for front trailer hitch for FJ Cruiser. With in just a few minutes I found exactly what I needed. Etrailer had an excellent install video. Great place to do business.
Barry
7/25/2009
It was watching the installation video on the web which convinced me to to
purchase the new bolt-on hitch for my Honda Pilot. It took me less than an hour to install. I bought the hitch primarily to use a bike rack but I also purchased the wiring harness should I ever need to pull a trailer. Shipping was speedy as promised. It is a great looking and very sturdy hitch which I am extemely pleased with. Thanks!
Dale
7/25/2009
Easy to use web site, quick shipping, great service!
Matthew
7/25/2009
Your communication was excellent and shipping was very fast. I will
definately do business with you again.
Wayne
7/25/2009
Just recieved by Swagman xct4 bike rack. Perfect! I needed the rack by Friday and called etrailer customer services. Friendly, helpful and honest. The said it would be here and it was. Great people to work with. Also the online videos are the way to go. Also, etrailer had the best price on the internet. I give etrailer a
rating of 10. Hard to do in todays world.
Brian
7/24/2009
Best website i have been to for ordering anything trailer! easy to navigate menus, and everything is very organized from screenshots, installation videos, to the vehicle search engine! shipping to Canada was fast and trailer and bike rack came in good condition with all parts and instructions. Good and consistent communication from eTrailer via email about the shipment on the items as to when it will shipped and availability, so they never leave you guessing or worried about your purchased items. overall A++ for eTrailer.com!!
Dennis
7/24/2009
Fast free shipping, great prices and all the correct parts. Thanks etrailer I will be shopping again soon!
Esta
7/24/2009
I purchased a hitch for a 2002 VW Wagon and it was delivered a few day later. I've fitted a few Universal hitches before, this was a hitch made for the VW and it was so easy to fit.
John
7/24/2009
Very pleased to see item so fast. Thank You! Would recommend for all your
towing needs.
Leonard
7/24/2009
Rapid delivery - products exactly as described - good price.
Martin
7/24/2009
I purchased a drawbar and a Sportrack bikerack. I received a complementary
3 to 5 Day Express Shipping upgrade. I ordered on Tuesday and the items were delivered on Friday. Great shopping experience!
Ruediger
7/24/2009
Wow, talk about great service. I e-mailed my order about 6pm PST and received 3 e-mails that night, including one that confirmed the shipment of my merchandise!!! You dont get that service from just anywhere. Thanks E-trailer for all the attention and great service.
Andy
7/23/2009
Very fast response. Parts were shipped the same day as ordered. Very
satisfied.
Bruce
7/23/2009
Immediate delivery. Product was of better quality than what came on the trailer originally. This is the 2nd time that I have ordered from you and will deffinitely order from you again.
Corinne
7/23/2009
Very pleasurable. Customer service was great with keeping me updated on my order. Would recommend to a freind.
Dennis
7/23/2009
Amazing to say the least. Order was made in the late evening and taken care
of immediately. Shipped out the following morning and arrived with all parts and packages the day it was scheduled. thank you very much!
Grover
7/23/2009
Great service and parts,great to deal with. This is the second time I have bought stuff from etrailer.com and will buy from them again.
Jim
7/23/2009
I wish I had stumbled across your website earlier. Your shipping / duties / broker fee policy is incredible. A lot of the courier companies are becoming obscene in the fees they charge lately.
Peter
7/23/2009
Good support on the site and staff.
Richard
7/23/2009
Fantastic. I received my hitch in three days. Works like a dream. thanks for the quick service.
Wilson
7/23/2009
Very helpful in determining the right hitch and shipping method. Good
communication. Would buy from this retailer again.
Brian
7/22/2009
Excellent company. Quick shipping and the wiring harness is a direct fit, easy to install, and best price. Thanks e-trailer!!
Don
7/22/2009
Thank you so much. I really appreciate the heads up and I especially
appreciate the personal attention my small order is getting. Rest assured
when I or any of my friends have future trailer needs your company will be
the first we will look to.
Donnie
7/22/2009
Quality item at a fair price. Very fast shipping. I will buy from etrailer again.
Frank
7/22/2009
I shopped around and the features on etrailer.com blew all other websites away. I really like the way they show video of installation. Great for those of us that learn by following. I gave etrailer.com the business because of the profesionalism that is displayed on their website.
Jason
7/22/2009
The web sight is spot on, and I've yet to find such courteous online tech support and I had already searched a dozen other places, you guys are current with the new and old Models and makes of OME. car brands. My product has shipped with-in a 24hr period. Thumbs-up all the way.
Kevin
7/22/2009
My experience with etrailer was excellant.What ever products I may need in
the future, I will have no apprehension buying from these folks.
Malcolm
7/22/2009
Great place to purchase tow items. Its great because of the great prices,
haven't been able to find any better. Delivery is always as they say. Thanks.
Marlin
7/22/2009
Thank you so much. I will definitely be doing business with you again - such terrific customer service!! So hard to find these days.
Richard
7/22/2009
Very pleased with the high quality in the HHR license plate. Etrailer shipped fast and there was great communication. Highly recommend this company. Thanks!
Sandra
7/22/2009
I received the hitch this evening as expected. Thank you for the great price, great service and free shipping. I will recommend you to anyone looking for a hitch!!
Scott
7/22/2009
The shopping experience couldn't be much easier.
Thomas
7/22/2009
Excellent service. Appreciated that there was an actual name attached to
the emails I received. Shipment was fast. So many web sites fail to
deliver. This one actually does it, with gusto.
Belvel
7/21/2009
Great. Always happy with your service.
Bill
7/21/2009
ordered a wiring harness to make the install of my trailer hitch easy. Ordering process was simple as well as installation tips and video. I was kept well informed by customer service the status of my order, impressive. Haven't received my parts yet but its only been a day since i ordered them. I don't anticipate any problems and as long as there aren't any I will refer this site to as many people as i can as well as return myself. Thank you!
Bob
7/21/2009
My order was filled and shipped promptly, and arrived in good condition.
David
7/21/2009
Like lightning speed. Talked to you yesterday and out for delivery today. Love your website. You help tremendously with the videos. Thanks. I would always go back to your site while I was surfing the web.Free shipping and great prices- what else do you want? Hope it fits my application. Oh yes,I called in with a possible addition to my order and was given prompt and curtious attention.
Eileen
7/21/2009
Excellent service and fast shipping. Having a toll free # is a definate plus as well.
Thanks E-trailer!
Ronald
7/21/2009
I wasnt sure of the measurements for an item on-line, so I called etrailer and customer service rep cleared things up for me. I am certain the item I ordered will do the job. Thanks again.
Tim
7/21/2009
Excellent experience...new product, excellent condition, fast delivery!
Michelle
7/20/2009
It was well informed of the products that I intended to purchase due to the great website. It was easy to place and complete the order. I was keep informed of the
order shipment with email which included tracking number. I received the order quickly and well packaged.
I had a GREAT experience!
Reggie
7/20/2009
Great item, easy to assemble. It was a good buying experience.
Tom
7/20/2009
I had an excellent experience with etrailer. Pricing was very good, the website is useful and easy to navigate, and customer service was helpful and knowledgeable thanks! I ordered a trailer hitch on Wednesday and it arrived Friday! Etrailer was faster and better priced than any local sources.
Jim
7/19/2009
I am very pleased with my hitch. Delivery was quick and the hitch and box
were in great shape when it arrived.
Ken
7/19/2009
With the how to video that is posted on this web site I was able to order the hitch from this website and install the hitch onto my vehicle in 20 minutes without a problem and was able to save almost $200. from a local dealer. I am very pleased with my purchase and want to thank the personel at etrailer for saving me money and giving that instructional video.
Matthew
7/19/2009
Im very impressed with etrailer! The website is easy to use and the instructional videos are very beneficial. That and my shipment will arrive earlier than originally expected. I will undoubtedly be shopping here again!
William
7/19/2009
I am very impressed with the customer service and how easy it was to find the parts I needed. Highly recommended to anyone. Communication has been excellent!
Conan
7/18/2009
Was very pleased with the service; accurate, fast and best price. Thanks!
Fouad
7/18/2009
The Following Message Was Sent By Mike(mpmconsulting@comcast.net) On
7/18/2009 11:34:14 PM OID:827787
Great experience! I bought a trailer hitch, watched the video and installed it as soon as it arrived. It was actually as easy as it looked and the cost was about half of what I could get locally. I will buy more from this company!
Michael
7/18/2009
My experience can only be described as excellent. I ordered a hitch and some misc. parts.The order was accurate and shipped in a timely fashion. The installation was as described in the video. No surprises perfect fit. The only reason to use the instruction was for the recommended torque. Thank You will do business again and will recommend.
Rodolfo
7/18/2009
Shopping with etrailer was great. I shopped around locally before my purchase and everybody wanted more for the parts and instilation. I made my decision to purchase this product after watching the installation video. The information on line about the installation is correct it took about an 1.5 hrs to install with no troubles. I will purchase from etrailer again in the future. Thanks .
Ryan
7/18/2009
I was looking for wiring diagram for my Ford Explorer not only did they have what I was looking for,they had a custom plug in from the vehicle to trailer, and it was shipped fast, plus reasonable. Thanks etrailer, Ill be back!
Ted
7/18/2009
Good price, have been looking for tariler hicth for several months. Arrived when UPS said it woulld and installed in about 1.5 hours
Tom
7/18/2009
Great Service, Thank you!
Anthony
7/17/2009
Prices are great and they don't make up for it with massive shipping charges. They ship right away and customer contact is great. Thanks!
Anthony
7/17/2009
I was very happy with the service. Ordered the part on Monday morning and
received it on Thursday morning.
Bruce
7/17/2009
Order was filled accurately and arrived very quickly. Very pleased with service.
Jason
7/17/2009
Thanks to etrailer.com our vacation was saved. I found out I needed some brake shoes, placed an order on Sun. afternoon, called and spoke to a customer service rep on Mon. I had my parts by Thursday. Thank you to all.
Jim
7/17/2009
5 to 7 days would have been fine,but to be able to get my lights 3 to 5
days is even better.Thanks again.
Joe
7/17/2009
Good web site and good after sale follow up & timing. I will buy again from eTrailer when in need.
Luiz
7/17/2009
Great product with super fast shipping! Could not be happier. The trailer brakes I purchased bolted right up, saved alot of my time having to put them together. You guys had it all together right in the box. A++
Tom
7/17/2009
Ordered on Saturday, shipped on Monday, received on Thursday. Products
were well packed and exactly as advertised. What more can you ask for?
Tom
7/17/2009
I just wanted to commend you on the fine service that I received. Delivery was prompt and arrived securely. The ease of installation of my hitch was unbelievable. I am sure that I will enjoy the use of the Valley Hitch for many years.
Vince
7/17/2009
Fast delivery, comparable prices, free shipping and etrailer keeps you informed the whole time. Very satisfied!
William
7/17/2009
I am very pleased with the Hitch I ordered and received. It was received within 5 days of date of order.
Brian
7/16/2009
It was so quick and efficient. I will send pics soon. My bikes are where I want them.
Daniel
7/16/2009
WOW!! My dealer told me it would be around $1000 to install a tow hitch on my 2007 GMC.$200 for parts/$800 Labor It seems I would have had to replace the fuse board and rewire the vehicles rear lights. Needing to have the hitch ready to pull my motorcycle by the end of the week, I decided to look elsewhere. I came across etrailer.com and decided to call them to see if I would be able to get the items I needed in time to have it installed for the weekend. I talked to customer
service rep, she took care of me and made sure I would receive my order in time to install it. I bought the hitch itself and a T-One wiring harness from etrailer.com. I recieved my order within 2 days. It took me less than 30 minutes to install both and I must say, looks just like as if the dealer had done it themselves. All total I save around $850 using etrailer.com. I cant thank you guys enough, especially your rep she was awesome!!!!!
Daniel
7/16/2009
Great price and fast shipping.
David
7/16/2009
My purchases came on the day they said it would. The packaging was intact
and the product was exactly what I ordered. I wish I got this good of sevice and reliability at my local drive through! Thanks!
Dennis
7/16/2009
Hi. This is my first experience with etrailer, and so far I am very impressed. The product I was looking for was in stock and competitively priced. In addition, it shipped out quickly. I expect to receive it in a few days - thank you!
Jerri
7/16/2009
3 days from my order to the item on my doorstep! What do I think? I think I'll be telling more people to shop etrailer. That's what I think. Besides, the local autostore told me the part was $91 and they would have to order it on next weeks order. ETRAILER beats em all hands down.
Kenn
7/16/2009
Item arrived quickly and received an email from etrailer to update me on each step of the process. very happy with my experience!!!
Mike
7/16/2009
etrailer has the right parts to get your truck carlooking sharp.The prices are some of the best on the net. Thank you etrailer!
Pat
7/16/2009
Fast shipping and detailed dimensions in the description of the product helped with my selection.
Wade
7/16/2009
Excellent experience. The rep was fantastic!
Greg
7/15/2009
The staff was very helpfull and they only took a minute to get the answer
to my question.
Ken
7/15/2009
Great product, super-fast shipping free upgrade. Very happy customer!
Robert
7/15/2009
Awesome!!!!! Ordered on Monday night 5:45 with two day shipping and received it on Tues. night. Incredible.
Craig
7/14/2009
Thank You for very fast shipping and a great cargo carrier with waterproof bag. Looks good on the Tahoe.
Dan
7/14/2009
Excellent service competitive price quick delivery couldn't ask for more.
Dennis
7/14/2009
The service I recieved from etrailer.com was above and beyond the call of duty. One of the items I requested was backordered. They immediately sent me an e-mail notification. However, because I had selected 2nd day air shipment, they were kind enough to contact me by telephone that same day to discuss how I would like my order handled. I was shocked, as you just dont get that kind of personal service much any more. I would recommend etrailer.com to everyone ..... they are truly a service oriented operation !
John
7/14/2009
Great service and quick shipping. Got everything I needed in one shot and they had a video of the installation for reference too. Thanks!
Michael
7/14/2009
My order has been received and it fits perfectly, A good Job and I will recomend your site to my friends. Thank You.
Willy
7/14/2009
Wow, thanks for the quick shipment of the trailer hitch and wiring harness, I appreciate that. I would like to install it prior to my wife's return on her business trip and make her day. Second, your website absolutely is the marque leader in how you do business. No one came anywhere near the detail and usefulness that your website design and presentation provides to customers. You sold me just by providing detailed drawings and pictures of the product I needed. You even include online installation instructions that make future reference valuable, so I don't have to worry if I lose the paper instructions, I know where to go to obtain a new set. I also have a hard-to-locate hitch for the Honda Element SC. Your site discriminated appropriately the Element model type I had so that I didn't buy the wrong part! But here's the real kicker about that, most websites I visited only offered a class I hitch for my Element type, your stock includes Class III hitches for LESS than other retailers price on a Class I! Well, enough said there. All around, I have to say that your approach to provide customer satisfaction and answers to exactly what we customers need the first time we visit has been well researched.
Brian
7/13/2009
I ordered late on a Monday night and the hitch and bike rack arrived on Friday with free shipping. Installment was a breeze - half an hour and all was done. Great ordering experience.
Charles
7/13/2009
Thanks to the etrailer employees who helped get the hardware to us prior to us leaving on our vacation trip. I feel that being able to attach the extended mirror on our truck made pulling the camper easier and made our trip safer.
Donald
7/13/2009
Excellent customer service from accessing the website, to ordering and confirmation of shipment and recieving the hitch a day early.Definately, highly recommended.
Ferdinand
7/13/2009
Great job etrailer! I was amazed when I received my Hidden Hitch less than 24 hours after placing my order. I chose the quicker shipping for an additional $7.50 -
very reasonable considering basic shipping was free.
Jay
7/13/2009
Excellent hitch quality, easy to connect wiring, great prices, fast
shipping, the order was correct, the site easy to navigate, what more could
one ask for. Thanks for the great product and service.
Jeff
7/13/2009
Good fast service.
John
7/13/2009
The etrailer.com web site is absolutely fantastic. The great prices, and the free shipping is why I ordered these products from etrailer.com instead of somewhere else.
Richard
7/13/2009
Quite pleased with my shopping experience with etrailer.com. Received free shipping on my order UPS 5-7 days but received my items in 2! Prices are lower than anyone else I compared with. I Especially liked the actual hitch and car specific photos supplied on the website. I would purchase from etrailer.com again and would recommend others to do so as well. Thanks.
Robert
7/13/2009
I was amazed at how quickly my trailer hitch arrived! Your utube video with the installation instructions were perfect! The Valley hitch was easily installed on my Toyota Hilander of course, it took both my husband and I due to the weight in what seemed like no time at all. I wish all e-merchants provided such superior service! I will definitely recommend you to family and friends! And my husband previously a Reese snob is now sold on Valley.
Sharon
7/13/2009
I recently purchased a hitch and wiring harness which both arrived early thanks to etrailer upgrading the shipping at no cost to me. They were right on the money when they said easy to follow instructions. Installed both in about 2 hours,made some modifications of my own,to further hide wiring,the whole process was extremely easy thanks to you guys. Would absolutely recommend this web site to anyone looking for a hitch or accessories. THANKS AGAIN!
Bill
7/12/2009
Outstanding communication. Very reasonable prices. Book marked site for
future purchases. Fast shipping.
Jim
7/12/2009
The available how-to videos were the selling point for me. Not only did they have the correct product ready and available for me but also an instructional video on how to install it for my particular model. Highly recommended!
Andrew
7/11/2009
Great service! The emails let me know just what the status of my order was and it arrived so quickly! Perfect way to do business. Thank you!
Jeanette
7/11/2009
Great product, plug-n-play, FAST shipping!!! Thanks.
Arnold
7/10/2009
The experince was great. Finding what I needed was easy. I called and talked to someone on the phone to make sure every thing was included, then went back and ordered on the internet. I ordered late Fri., the order was shipped reg. delivery on Mon. And delivered to me on Tues. Was kept up to date on order VIA internet. What great service. The price was alot better than I could buy locally.
Thanks for the great service...A Satisfied Customer
Charles
7/10/2009
Great service, fast and efficient. Couldnt ask for any more. Thanks!
Dave
7/10/2009
Less than 48 hours after placing the order, I had it in my hand! ...by UPS Ground to boot! AWESOME! Simply AWESOME!
Denny
7/10/2009
I appreciate your help - got it Wed and installed it yesterday. Very good
looking and works excellently. Thanks for you quick response.
Dewayne
7/10/2009
etrailer.com had the exact hitch I wanted in stock. I made the mistake of
buying a hitch from another company first, only to find out after I got it
that it was the wrong one. etrailer.com had a photo of the exact hitch I
was looking for on their website. It arrived in only three days after I ordered it, and the shipping cost was FREE. Great people to deal with. I won't buy from anybody but etrailer.com when I need something else. They truly care about their customers.
Gary
7/10/2009
Great experience. 2 day delivery ontime as promised, made good immediately on price match guarantee when requested. Highly recommended.
Ken
7/10/2009
Great service, thanks. Ordered the hitch Monday, got it Wednesday, and it's on the car this morning. You gotta love the internet!
Phil
7/10/2009
etrailer thank you, fast delivery, great price and great product. Keep up
the good work.
Richard
7/10/2009
Got the brake controller very quick. I appreciate the professionalism and
fast delivery. Will use you guys again.
Steve
7/10/2009
I have ordered from etrailer twice in the last 4 years and find there service very good. I will use them for all of my hitch needs.
Wendy
7/10/2009
I am very pleased with dealing with your company. Everything I have needed for my trailer was made available to me and sent in a timely fashon. If not for your company my trailer could not be used or it would be very expensive to get repaired. Well to be very honest I am so pleased that I could do back flips in the steet. Everything fits and works and it didnt costs me an arm and leg! How about that! Thank you for you service and I will tell everyone about how I was treated first class by this company. Thank you so very much!
Willie
7/10/2009
Wonderful service. They were a pleasure to deal with. I forwarded their website to friends and relatives that haul trailers.
Avery
7/9/2009
I received my trailer hitch in three days. It fit perfectly and I had it installed in just under the forty minutes estimated. I am very satisfied with every aspect of this purchase.
Douglas
7/9/2009
A great buy! Good stuff and shipped earlier than I paid for. Good tracking of shipment delivered as ordered.
Jan
7/9/2009
Best selection of trailer items on the web. Good prices, free shipping on large
orders. Will buy again.
Joel
7/9/2009
Tracking number was in my inbox within a few hours and the shipping was fast. I got a great deal on a draw bar and interchangeable hitch balls. I've read great things about your company online and now I know why. Truly, a customer oriented online retailer. Thanks again.
Jonathan
7/9/2009
Product is exactly as described, super fast shipping. Took about twenty minutes to install with only two screwdrivers. Couples nicely with factory system. Works perfectly. AAA+++
Linda
7/9/2009
I placed an order with etrailer at about 2 PM westcoast time and it shipped out that evening. Now thats what I call service. My initial impression with the company has been outstanding. If I get the parts on time you will certainly be getting more business from me. Thank you.
Mitchell
7/9/2009
Im an international buyer that only came to Janesville, WI for three days. I got very good service over the web, all my problems solved and the good delivered exactly as expected
Pedro
7/9/2009
I placed an order on mon the 6th of July and received it on the truck, Wed the 8th. I had to drop you all a line a etrailer and say WOW that was fast. Thanks again for such good customer service, a quality product and fast shipping.
Richard
7/9/2009
Easy to navigate website and the video clips on installation are great!
Robert
7/9/2009
I am very satisfied and very fast shipping thank you!
Dean
7/8/2009
Called the dealership and their hitch was over $100 more than yours. Love
the website with easy instructions available and thanks for the upgrade in shipping. Great shopping experience.
Jack
7/8/2009
Just as advertised, VERY Fast shipping and a great price. What more could I ask for????
James
7/8/2009
Order fulfillment was very quick. Delivery exceeded expectations. When I need other RV items, I will deal with your company. Your acknowledgment of the order & follow through is the best I have experienced on the web.
Jerry
7/8/2009
Great web site usability, great price, great communications, and it got here on time! What more can you ask for?
Jim
7/8/2009
Everything went fine. I am not an expert computer person but I could follow the order process easily. Thank you.
Joe
7/8/2009
Great overall experience. Shipping very fast good communication. Quality
parts.
Joseph
7/8/2009
No one better at instructions, parts and price. We use etrailer exclusively for our customers.
Joseph
7/8/2009
Had the items I needed. Turns out that I needed to change the order. Called customer service and changed the order it had not gone out yet. Items shipped Tuesday, I received them Thursday standard ground St. Louis to NC. Great company to work with. Great selection and price. Special Thank You to the rep for her help with the change on the order.
Karl
7/8/2009
No problems! Easy to deal with and super fast shipping. Had no delays and sent the right stuff! Great correspondence. Will be happy to use again and recommend to any. Thanks so much!!
Paul
7/8/2009
I ordered a trailer hitch wiring harness for my 08 Toyota Tacoma SR5 pick-up. My order arrived promptly, within 4 days. The install instructions were very clear and the install took about 15 minutes, and works great. A fantastic resource for your trailer needs. Thanks etrailer.com
Scott
7/8/2009
Best price, great quality item, actually received the latest version of the bike rack, Swagman is using up their supply of old boxes first I guess. Super fast shipping and service.. would highly recommend you. Thank you for a terrific shopping experience.
Tim
7/8/2009
E-trailer shipped my order promptly & it arrived Quickly as described. Would definately order from them again!!
Andy
7/7/2009
Just wanted to compliment you for getting my hitch delivered today after ordering on Friday over a holiday weekend. It was labelled Red Hot and the gal that took my order did a fantastic job of getting it right out. I will certainly use your company again and recommend to friends!
Bill
7/7/2009
My shopping experience at etrailer has been unbelievable. They have very competitive prices. Also, they say your order will ship the same day only if you order before 3pm. However, I ordered after 6PM and it still shipped the same day. I paid for standard shipping, and was upgraded to express shipping at no extra cost. Thanks etrailer! I will definitely come back for all my towing needs. Highly recommended!!!
Dan
7/7/2009
My second purchase from etrailer.com and Ill be back!
George
7/7/2009
WOW!!! Im VERY VERY impressed with the speed of delivery. And the fact
that I was personally notified when the package was shipped was great!!!
I will DEFINITELY buy from you guys again, and recommend you without
hesitation.
Gonzalo
7/7/2009
Great communication. Fast shipping. Product was packaged very well and just as expected.
Lynn
7/7/2009
E-trailer had the exact parts I needed In stock and shipped them out lightning fast,,,,Thanks !!
Richard
7/7/2009
Awesome service - very quick shipping and excellent communication - you can't go wrong.
Shawn
7/7/2009
Excellent products, fair pricing and superior service.
Wayne
7/7/2009
Awesome service, awesome product. Ordered with standard 5 day delivery
and it showed up in two days. Instalation was a breeze. Great company to
deal with, thanks!
Chuck
7/6/2009
I was very happy with my purchase. The whole process was very easy, from
finding what I was looking for, ordering, paying, tracking, and prompt delivery. Thank you very much. I will shop with you again!
Curtis
7/6/2009
Excellent shopping experience and the price was lower than similiar products on other web-sites. Shipped right away and excellent e-mail communication from etrailer.
Dan
7/6/2009
Thanks to etrailer.com My hitch installation was very simple, and the instructional videos are excellent for someone who does not install hitches everyday. I was very surprised at how simple the wiring harness installed. Great service and excellent instructions. Thanks
Dan
7/6/2009
Great prices. Good service. Fast shipping. 3rd time I have purchased from etrailer.
John
7/6/2009
Easy ordering and hitch was delivered fast,it really doesnt get better than that.
Leslie
7/6/2009
Just a quick note to thank you for rushing my trailer hitch order. I can't believe it arrived on Friday after placing the order Thursday afternoon. I installed the hitch on our Odyssey that evening -- it was simple and easy, and it looks AWESOME! Much better than the boring model that the Honda dealer was pedaling -- and they wanted $600 for theirs installed -- what a rip-off! Thanks again for the super-fast service. You can bet that I will always refer my family, friends and neighbors to etrailer for sure! Although I didn't order the "American Flag Tube Cover", I was pleasantly surprised and got the biggest kick out of it -- especially since it was the 4th of July weekend, so I drove around town PROUDLY displaying my American spirit -- nice touch -- thanks much!
Marty
7/6/2009
I am really impressed by 1 the amount and quality of product information
listed on your website, 2 the quality of your customer service, and 3 the
rapid shipping. I decided to purchase from etrailer because of the HIGHLY informative video that detailed the hitch installation. I've been so impressed that I have now ordered a bike rack to go with the new hitch.
Matt
7/6/2009
Very good service, very polite and more than helpful. My shipment arrived in perfect condition. The boxing and packing methods used were first class. All in all a first class experience. I will definitely be back.
Owen
7/6/2009
I was very please with the price of the products and the speedy delivery. I have been sharing this good experience with all my friends. I highly recomend etrailer.com. Thanks!
Richard
7/6/2009
Great customer service, prompt shipping. I havent found an internet source better than Etrailer
Rick
7/6/2009
Very fast service. Great customer service, they very efficiently corrected an error on my part.
Ron
7/6/2009
Great hitch and bike rack, easy to use. very well made, works great!
Harvey
7/5/2009
Very friendly people. Good price structure. Fast shipment.
Kent
7/5/2009
Absolutely Great. Parts were ordered via the internet / one phone conversation. Personnel were friendly and very helpful. Price was very very reasonable and all parts came on time. No problems with quality i.e. everything fit as advertised.
Rex
7/5/2009
I know of only one thing that would have made you services better. That
would have been for a few of your guys to show up and flip my truck on its
top while I plugged in the harness! Crawling my fat butt under the truck was the hardest part! I never imagined it would have been so simple! The delivery was so fast that I did not get a chance to sit around anticipating its arrival! Thank you for the service!
Christopher
7/4/2009
Here's my story i went to a local store to get this wire kit.i was told a week ,so i went up early to check.they sent it back i never got called ,i was not happy, and i live 20miles from the store,so its not easy,i checked out a web search and found etrailer i thought this is to good to be true . But i typed in what i owned and what i needed and up came this wire, so i thought i would try it. the guy at this place gave me a faster shipping date .im totaly happy i have pictures, but i got the wire pluged in and put where i think it should be .and tested it.it works.woo hoo!
Anthony
7/3/2009
Great price, great customer service, quick shipping, very good installation instructions. Packaging was just fine, what more could you ask for???
Ernest
7/3/2009
Ordered four items including hitch Tuesday night. Received all items mid day Friday. Bolt on hitch installation took less than an hour. All items are as advertised and of good quality. Happy buyer and highly recommended seller.
Gerald
7/3/2009
I bought a Hidden Hitch trailer hitch from you guys the other day for a great price. Then it seemed to arrive before I even hit the Send button for my order. I installed it today, and I'm delighted.
I'm one of those folks who usually doesn't remember to compliment a business that impresses me, but etrailer.com deserves every superlative I can think of.
I might even have to buy another car just so I can buy another hitch from you. Or: If you can knock 10 off a certain bike rack for me, 'Ill snap that up!
Thanks so much for your great service and selection!
Jim
7/3/2009
I ordered the hitch on 7-1 and recieved it on 7-3.you can`t ask for better service than that.i`m very pleased with the shipping time as well as the hitch.the hitch is as advertised,and looks great.i haven`t put it on my truck yet and will send another comment when i do.great company,great job,and will do business with you again.
Jim
7/3/2009
I just wanted to say that you have a great website, and good products that are true to the what the descriptions says. I purchased a direct fit hitch for my SUV and it was exact fit for my truck which made the job easy so I was able to put it on myself. In addition it saved me money by not having a mechanic put it on. I have recommended your website to all my friends and family!
John
7/3/2009
Shipped my order extra fast and they had everything I wanted for the best price!!!
John
7/3/2009
Your customer service puts other websites to shame. Thanks to you fast service my boat trailer will be be on the road in no time. I had questions that were answered quickly and the free upgrade on the shipping was a great suprise too. Ill recommend you to anyone!
Ken
7/3/2009
Good experience. Fast shipping, great communication, good products.
Marcel
7/3/2009
Got exactly what I ordered super fast.Everything was just like web site showed. I would recommend etrailer to everyone I know.
Mark
7/3/2009
I placed my order on Friday, July 3rd, expecting a response no soonner than the following Monday. Not only did I get a response the same day, it shipped the same day. Couple this service with a very competitive price and you have a company that is truly earning your business. These guys walk the walk.
Marvin
7/3/2009
Great expereince. Item as described. Fast, inexpensive shipping. Thank you!!!!
Robert
7/3/2009
First, I liked having the videos showing how the bike rake worked and its features. Free shipping and same day were a plus. But the communication
about the order was above board. The items were packaged and delivered in
perfect shape. Good job.
Steve
7/3/2009
I have purchased a lot of items online but have never had a better experience. I placed my order then relied that I needed the part sooner. so I e mailed etrailer and explained my situation. Within the hour had an email back stating that they had upgraded my shipping to 3 day at NO CHARGE to me. I will tell everyone I know that is looking for any type of accessory to shop etrailer first.I would like to thank all of at etrailer again for such great customer service.
Terry
7/3/2009
Order handling was phenomenal. Very good/quick communication and unit was
shipped and in hand in time for a quickly approaching holiday. Unit was of great quality, and online videos made installation a breeze.
Tom
7/3/2009
Had trouble with the dealer and local company when I tried to get a trailer brake controller for my 04 Tundra. Neither knew what I needed and were ready to do all new wiring front to rear for the controller. It would have cost at least $200 just for the wiring. I called Etrailer. In 5 minitues she told me what I needed. Got it 2 days later, plugged it in and was done. Total for controller and wiring harness was
about $130. I like this Company!
Brett
7/2/2009
Aboslutely great experience. Very helpful on the phone, received exactly
what I ordered, and arrived at my door step quicker than expected. Thank You!
Bruce
7/2/2009
I just want to say thanks. Ever thing for my trailer hitch counld not have been a better experience Easy to install the hitch the wire just plugs in I have not hooked up the trans cooler but it looks pretty straight forward. I can't thank you enough. great service, Great price, five stars.
Jeffrey
7/2/2009
Very helpful, friendly and knowledgeable associates. If ever I need more parts this is the place to buy from.
Kina
7/2/2009
Great communication and very fast shipping. Installation video was huge help. Keep up the great customer service and pricing. Thanks.
Mike
7/2/2009
I just wanted to a line to say how impressed I am etrailer.com. I just ordered my secoond hitch from you guys and your service is OUTSTANDING. I placed an order a few years back and received the hitch the next day. I just purchased a new truck that didnt have a hitch and ordered one for it and also received it the very next day. Your service is great. Keep up the good work! Will definitely utilize your website for future needs as well as refer anyone I know to your site. Thank You!
Mike
7/2/2009
I couldn't be happier with the service from etrailer. Ordering was easy and the products I ordered came quickly. Ill definitely do business with them again.
Richard
7/2/2009
Finally!!! An online company who gets customer service! This is my second time ordering from etrailer and I will continue ordering from them for all my future needs. They were pro-active in all notifications, my parts came earlier than expected and in perfect condition with free shipping no less!, and the e-mail communication was superb. Thanks etrailer...keep up the good work! Will order again and again and will refer all my friends to you.
Trevor
7/2/2009
I waisted alot of time getting ready. hammer,torch,drill. pulled it out of the box bolted into place. even with the set up and put away of tools i didnt need, it was done in the estimated time.
William
7/2/2009
Great product and etrailer.com was also great.
Bob
7/1/2009
First time buyer, and very satisfied! I love the photographs and video clips on the website - they made my ion so much easier... after looking at photos of the hitch receivers on the vehicle and looking at the videos of the various bike carriers, ing the right ones was a snap. Also, the shipment was quick and everything arrived in perfect condition. Installation of the hitch receiver was simple, and finished in about 30 minutes...I recommend etrailer.com!
Chris
7/1/2009
Great service. My order was exactly as ordered and I received it promptly.
Donald
7/1/2009
Shipped fast had everything in stock was not my first choice this time but is at the top of my list now.
Geoff
7/1/2009
Outstanding customer service. I bent a snap-up bracket while 500 miles from home and needed to replace the part in order to get home. None of the local RV stores had the part in stock and indicated it would take 5 to 7 days to get the part. Etrailer.com had the part in stock, sold it to me for $20 less than the local stores were quoting me for the part that wasn't in stock, and shipped the part to me in two days. I am a satisfied customer and will definitely use etrailer the next tiem I need parts.
Gregory
7/1/2009
Great service, very quick.
Howard
7/1/2009
This trailer hitch is easier to instal than they claim! In just ten
minutes it was mounted. The no splice wiring harness was awsome! The
hardest part of the harness install was removing the plastic body plug
which holds the cover in place. I would recommend this to everyone!
James
7/1/2009
This is the third time third vehicle that Ive purchased a hitch platform from etrailer. The response and service is always fast, and the merchandise has always been exactly what was described and what I've expected. I highly recommend etrailer.
Jeff
7/1/2009
Great experience! Fast shipping and everything installed easily. Great customer support when I called to order. I will definitely re-order from etrailer.com.
Jose
7/1/2009
I ordered a hitch cover on Sunday night and received it on Wednesday.
Excellent service.
Mike
7/1/2009
The etrailer experience is second to none. Quality products at low prices, you can't beat the service either. You are wasting your time if look anywhere else, etrailer will have the best price and they ship asap. The absolute best online trailer parts supplier that I have found.
Mike
7/1/2009
etrailer.com exceeded my expectations on the price of the hitch I purchased, on the speed in which they got my order out and also in answering my questions when I called them. I would recommend them to anyone needing the products they sell.
Murray
7/1/2009
I ordered a hitch and wiring harness for my 2003 Honda Pilot on June 27 2009. Received my order 1 July 2009.Was very impressed with the service from your company and the ease of installation as explained per the instructions provided. Will do business with your company in the future. Well done.
Robert
7/1/2009
Outstanding service, Great product and FAST shipping! Definately recommend
shopping with etrailer!
Dan
6/30/2009
First Class Service. Lady knew her products. Was patient and had an excellent attitude. Items were shipped within 3 hours. In 2 days from time I placed the
order,the lights were installed on my trailer. Items are described well on internet.
Wish more companies were as customer oriented. I will refer other people to ETRAILER. THANKS!
Ed
6/30/2009
We love the new cargo carrier and it arrived [free shipping] less than a week after our order!!
Emily
6/30/2009
Product was delivered as advertised. I am completely satisfied with this transaction and would not hestitate to use or recommend this vendor.
Erhard
6/30/2009
On june 16 2009 I found etrailer on line found the fender I was looking for gave a phone call and bought the parts a real supprise to deal with so nice people.I would very strongly recommend etrailer to deal with Thank you!
Gaetan
6/30/2009
I think when people order things on-line, the most important thing besides the quality of the item purchased is how quickly they receive it. That said, I was amazed at how quickly my trailer hitch came. Fantastic product, communication and shipping! Thanks! :-
Jody
6/30/2009
I placed the order for hitch and wiring, I was informed when it would ship and arrive. I was never in the dark with this company. I had the hitch and wires installed and the car looks great. I highly recommend eTrailer.com Very satisfied.
Leopoldo
6/30/2009
Everything arrived on time and as ordered. Thanks!
Mark
6/30/2009
Just want to say great job. got order in 5 days and product was exactly as advertised. thanks for the great service and great product.
Mark
6/30/2009
These guys are great. They have a web site that is easy to navigate and little reminders of items I might want to order along with the main item, i.e. wiring harness to go along with the trailer hitch I ordered. I did a lot of research and you are the only company I found that included this service. Again, thanks for a great shopping experience.
Richard
6/30/2009
Another perfect fit hitch from etrailer. Hitch and wiring were easy installations. Thank you.
William
6/30/2009
GREAT CUSTOMER SERVICE! This comment may be premature but I had to express my satisfacion with their online email responses. 95 of my order was in
stock but the order was going to be held up for the other 5. All I did was email them that I needed what was is stock ASAP and they responded, shipped and had great email follow up. My item is scheduled to be delived Wednesday via UPS tracking site. I cant forsee any problems here on out. Good Work!!
Anthony
6/29/2009
I ordered a trailer hitch plus electrical connectors and bike rack. They arrived in 3 days, and installed as easily as the online video showed. I did need to “chase” two rusty threads in the bottom of my car before installing the trailer hitch.
etrailer.com met all of their promises with my order, and I would recommend
purchasing a trailer hitch and bike rack from etrailer.com.
Mike
6/29/2009
Excellent service. Very knowledgable about the product and what I needed. Will tell my friends about you.
Randy
6/29/2009
Shipped was done in less then 4 hrs out the door. Wow thats service.
Ron
6/29/2009
The hitch I ordered for my Suzuki Grand Vitara was a snapto install. It took longer to unpack and get my tools than it did to install. Very pleased with product and service. So easy even an old dude can install it.
Bob
6/28/2009
Absolutely flawless...Excellent website, perfect and constant communication right up to the moment that the item arrived at my door only two days after I
purchased it! Would buy again from Etrailer.com in a heartbeat. I am very impressed.
David
6/28/2009
I have a 2003 F-150. The truck did not have the towing package, only the 4 wire connection for lights. I bought the 4 wire to 7 wire conversion kit and it literally took me 5 minutes to install. Didnt have to cut a single wire. The dealer wanted $130 for the same wiring harness. Save yourself the headache of cutting and splicing wires, just buy it.
Francis
6/28/2009
Mirrors installed in seconds, literally seconds and they look close to stock.
Stewart
6/28/2009
I ordered my new Hitch on the 23 of june shipped the 24 of june and recieved it the 26 of june and I live in the middle of the Pacific Ocean in Hawaii. The product was perfect and the service was beyond great. This is my second time buying from etrailer and I will always shop at there store. My order was shipped USPS which is half of the cost of the other carriers. Aloha!
Carroll
6/27/2009
I recieved my trailer hitch in less than 48hrs. Really quick service compared to other websites, and a whole lot cheaper.
Daniel
6/27/2009
I received the brake controller I ordered promptly for a good price and installation and setup was easy. It works great. I will do business with etrailer again as needed.
David
6/27/2009
This was a satisfactory transaction. etrailer.com had the needed parts in stock and delivered them promptly so repairs could be made at my earliest convenience.
James
6/27/2009
This was probably the easiest online/phone sales purchase I have ever
made. The Customer Service Rep was probably the friendliest and most helpful phone rep I have ever spoken with. She was very knowledgeable about what I was
needing and made it so easy to get what I needed. The shipping time is great as well, I was looking at 8 to 10 days everywhere else where I should receive my hitch from etrailer in just 3 to 4. I just want to say Thanks Again and will gladly call her next time a towing need comes up.
Jeff
6/27/2009
Took advantage of the free shipping, and the hitch still got here fast. Working by myself, I still managed to get it in about 35 minutes. This is my second hitch purchase from etrailer and I would not hesitate to purchase from them again. Good job!
Justin
6/27/2009
Thank you. The hitch and bike rack that I purchased from you arrived on time and was exactly as specified. The installation was just as easy as your add described and the one minor issue of a cracked hitch cover was quickly taken care of by your excellent customer service team.
Ted
6/27/2009
The details of all the equipment was fabulous! I purchased the 4 carrier bike rack and enjoyed the video portion of the description. I would definetely return to the site to buy other items!
Derek
6/26/2009
My experience in purchaseing a trailer harness from etrailer was great. thank you.
Donald
6/26/2009
Perfect !! Finding what I needed on the website is very easy, I was updated with order & shipping status. Products purchased matched the description so thre was no fitment problems. Will save this store in my favorites to use for future purchases or repair/replacement parts. Thank you for a great online experience!
Jeffery
6/26/2009
There shipping is very fast.when i got the brake controller adapter for my chevy silverado,it took me about 5to7mins. to install. only because i could not remember which one of the plugs i needed to plug in to.once i figured it out it was very simple.i only needed two zip ties to complete the job.
Ken
6/26/2009
Easily found the hitch I wanted. User friendly website. Instructions and mounting harware included. Great price and quick delivery. Definately will buy from you again. Thanks!
Mark
6/26/2009
I ordered the hitch on Wednesday and it arrived on Friday. After my morning bike ride, I wil have it installed and start my boat search. As always, your staff is very efficient and not like some other companies.
Michael
6/26/2009
This company was friendly, helpful and the product I ordered came fast and was exactly what I ordered. I would highly recommand etrailer!
Phillip
6/26/2009
Great, I received it quick, everything was there and I put it on the car last night. I was able to install this without removing the bumper facia as directed in the instructions. I simply used the reinforcement plate as a template from within the spare tire well.
Roger
6/26/2009
The human written email response to the order and a follow-up email telling me when the product would arrive adds up to excellent customer service. I definitely recommend this company and Ill use them again for my hitch needs.
Steve
6/26/2009
I ordered a wiring harness and replacement hardware kit, both items being
next to impossible to find anywhere in my home town. The prices were outstanding and the ordering simple and service prompt. I received a call
within a couple of days to clear up my mistake on a part number and the
order was shipped and received within a week. The directions made et easy
to install my hitch and harness within a couple of hours. Thank you, I will definitely use etrailer.com for all my towing accessory needs and recommend you to my family and friends.
Carl
6/25/2009
I received my order today. Wow, the parts are even better than I thought
they would be! That coupled with fast shipping has earned you a customer
for life. I will highly recommend your company to any of my friends you
need your products.
Dale
6/25/2009
I ordered an adapter for my the receiver on my trailer hitch to change from 2 to 1 1/2. Andi took my order on a Saturday and informed me I should receive it in 5-10 business days. I received it the following Thursday. I am impressed with the shipping. The product was just what I needed. And the price was right. Thanks!
George
6/25/2009
Hitch arrived withina week. Installed in about 20 min and did not have to jack up the car.
John A.
6/25/2009
The reps I spoke with were all very knowledgeable, patient and gave terrific advice. They made this shopping experience a cinch. Also, the order info and shipping info via email were very prompt and the web site thorough. I would give this company a very high recommendation to everyone.
Karen
6/25/2009
I have bought a couple of things from etrailor.com and have been very satisfied. Their communication is top notch wihich is important to me. I will continue to buy from etrailor.com and recommend you do the same.
Lyle
6/25/2009
Most excellent customer service. I needed a trailer hitch quickly for a newly purchased car. I was leaving for vacation in 4 days and had to have it installed before I departed. The hitch was not available locally at the usual establishments. A mere phone call to eHitch and the customer service rep,had my order,2nd day express shipping, confirmed stock availability, and walked my order to the head of the line. The rep confirmed all of this with an email and a link to track the shipping. I will receive the hitch this am, right on time. Customer Service and knowledge sharing is a powerful differentiator in todays competitive world. eHitch has both.
Michael
6/25/2009
Of the multitude of on-line purchases I have made through the years, etrailer.com has surpassed them all in communication, speed, and quality of product. I would absolutely and positively recommend this site for any trailer related purchase. Thank you etrailer.com.
Peter
6/25/2009
Excellent customer service, great price, free shipping, prompt shipping...
order was complete and correct!
Philip
6/25/2009
My experience was exceptional. Fast shipping, good parts. awesome job!!
Scott
6/25/2009
Hands down one of the best companies I have ever had the pleasure to do
business with.
Stacie
6/25/2009
Great price, great service, and arrived a day early. Goog Job!
Timothy
6/25/2009
I searched online for abour three hours looking for a good deal on a trailer hitch. I found this site, located the hitch I needed and wiring cheaper than the hitch alone on several sights. This also included 3 day delivery. Thanks for your low prices, I will shop at e-trailers.com for future needs.
Brian
6/24/2009
I ordered a bolt-on custom hitch and lighting kit for my Hyndai Tucson. Installation was as advertised...very easy. I would recommend having a
friend help. Two of us completed the installation in about a half hour.
The lighting kit was a snap to complete. Im very happy with the products
and customer service.
Dan
6/24/2009
Items arrived last Thursday. I'm installed these already without any
issue. Thanks for the service and quality products.
Dean
6/24/2009
ive made a couple of purchases from etrailer and must say this is probably the best company ive dealt with so i want to say thank you for all your care you have given me and i recieved my parts very fast
James
6/24/2009
I am extremely pleased with my experience with etrailer.com. The order was
placed on a Sunday and arrived on Wednesday! Everything was exactly what I
ordered and the prices were great. Deal with confidence when dealing with etrailer.
Jeffrey
6/24/2009
This is my first experience with your company and I am not disappointed at all. In fact I am impressed with all your follow-up and customer service for such a small order. I am sure I will be ordering more from you in the future.
Kelly
6/24/2009
Great service! I placed my order on Fri night was able to call on Sat to make a change to the order. They called me on Mon to confirm my hitch size and shipped it out I recieved my order on Wed. I definately recomend this company.
Lanicia
6/24/2009
Easy shopping, quick shipping. A very enjoyable experience.
Melvin
6/24/2009
Everything went great...really quick delivery. installation video very helpful.thanks!
Mike
6/24/2009
WOW! What GREAT service! Best Price, Lightning fast shipping, and great
communication.
Mike
6/24/2009
Speed of shipment was outstanding. Product looks to be well made. You have
a well run company. Thank you.
Carl
6/23/2009
This is the best site for truck and trailer stuff. Great people to deal with, shipping is fast and quazlity of items is first rate. Returns are easy as well. Shop with confidence that you will be satisfied.
Dr. Russell
6/23/2009
We weren't quite sure which hitch would work best on our Prius, so I called
etrailer and got a very knowledgeable and helpful person who quickly gave
us the information we needed. He then took our order over the phone and
the company sent us frequent updates and tracking information. The hitch
and Thule bike rack arrived quickly. A very good experience. Thanks.
Fred
6/23/2009
You guys rock. excellent communication, nice price, great quality item, super quick shipping. An unbelievably good online shopping experience. Thanks again.
Jeff
6/23/2009
Those videos were the best thing for me.I went on tons of websites and E-trailer had the most info to help me make my decision. I got my rack w/in the week.
I havent opened the box yet.. will on the weekend
Joanne
6/23/2009
The whole process was quick and painless, plus my order got upgraded shipping at no extra cost. They were prompt sending emails confirming the order had been placed and that it was en route. Very thorough. The product was just as advertised. I would shop with etrailer.com again.
Lance
6/23/2009
We were super pleased with the ease of ordering, the price, the Free Shipping and how fast the mounting plates arrived amd everything was there..We at Larrys Fishing would Highly Recommend etrailer.com for your needs..
Larry
6/23/2009
Great parts, reliable service.
Michael
6/23/2009
Very satisfied with ETRAILER. The degree of professionalism is excellent.
What I liked the most was the speed in which the responded to my e-mails.
Robert
6/23/2009
I was really pleased with the customer support I recieved on a Saturday
afternoon. The customer service rep is a true winner in my book. The hitch that I had ordered earlier that day was out of stock and she went out of her way to
get it shipped directly from the factory. By the way, I needed this hitch really fast and as of today, Monday, it has shipped and I should get it in a couple of days rather than waiting for it to be shipped to them and then to me. By the way, did I mention that this hitch was half the price of everyone on the internet for the same exact hitch. Thanks the whole crew at etrailer for a truly great experience ordering online. You surely dont see this everyday. Thanks!
Bill
6/22/2009
Great experience. Hitch install was a snap. Fast shipping. I priced a shop to have one installed and they wanted $350 for the same thing. About 40 min. to install or less.
Claude
6/22/2009
eTrailer.com is very efficient with their internet business. They took the order, kept me informed of the progress and completed the order as was defined during the ordering process. They let me know that one item would be backordered. They sent the back ordered item the same day they received it into the warehouse. The internet purchase experience was a very good experience.
Curtis
6/22/2009
I had a great experience. I purchased a Rola 2 bike rack that I received in 3 days. I am completely satisfied. Thank you etrailer.
Don
6/22/2009
The staff at etrailer were very helpful and the quality of the hitch was top notch.
Francis
6/22/2009
Received the hitch and accessories extremely fast delivery!!!Hitch installed in about 20 minutes and the electrical harness about an hour. The Curt hitch is quality and I am very happy. Thanks!
James
6/22/2009
This was so easy. etrailer got my hitch to me in 3 days just in time for my family trip. Also, was just as easy to install as they said. A+++
Jeremy
6/22/2009
Sure the online ordering was easy, but the support like installation videos was absolutely on the mark. My install took a total of 20 minutes, smooth as silk. etrailer.com rocks! I bought a hitch and a cargo rack for the price a local installer wanted for the hitch alone. Thanks!
John
6/22/2009
Fast friendly service!
Mike
6/22/2009
I just wanted to let other shopers know how pleased Iam with the service I have received from etrailer and the swiftness of how fast they processed my order and the followup information they have sent me on my order. I will definitely use their services if I need any other products for my trailer or vehicles.
Robert
6/22/2009
I called around trying to find the best price and make sure i was ordering the correct parts for my trailer. The CSR was fantastic, making sure the parts i ordered were the correct ones so I didn't have to send anything back. The parts work great Thank you. Dedicated e trailer shopper
Steve
6/22/2009
Very Quick to ship, Super product. Super service.Easiest hitch I ever put on.
Bill
6/21/2009
Great site, love the detailed pictures and videos of the products and install. keep up the good work.
David
6/21/2009
Well, I was very impressed with the quick delivery and the installation of the etrack went very smooth. Took the trailer with bike loaded for a spin and was very pleased. Great products look forward with doing business again.
Greg
6/21/2009
Fast delivery, good prices,very satisfied with the company and products.Everything was in order and organized. Will shop again.
Igor
6/21/2009
2 orders with no problems prices are ok. you have come to the right place
to shop. 5 out of 5 stars
John
6/21/2009
Hitch was easy to install, etrailer video answered all questions. Great price and free shipping makes etraile a great value.
Kevin
6/21/2009
Etrailer has been a great source of specialized trailer products. Ill be visiting your online store again soon!
Patrick
6/21/2009
Good prices, terrific service, ultra fast shipping. Great follow through.
One of the best websites I have ever ordered from.Would definitely buy
from again.
Robert
6/21/2009
Purchased online, transaction was easy and straightforward. Quickly received e-mail confirmation of order. A follow-up e-mail that it was in stock, and another e-mail that it was shipped the next day, I ordered online in the evening. Arrived quickly. Overall, very pleased with etrailer and the purchase.
Benjamin
6/20/2009
Good service. Item arrived a day sooner than expected. Installation of the T-one Wiring Harness took 30 minutes from start to finish. Will definitely order from them again.
Delbert
6/20/2009
Received my Tekonsha Prodigy brake controller in less than 48 hours after I ordered it. I also ordered the plug-in adapter for my F-150 and had the unit installed in 14 minutes. I spent more time deciding where to mount the unit than I did actually mounting it. Great service, great product!!!!!
Don
6/20/2009
Impressed with the very fast shipping and care in packaging. Hitch is well made and installed quickly. Thanks for your great service.
James
6/20/2009
This was my first order that I have placed with you. I was very impressed with your company from the ease of ordering online to how quick the order was processed and shipped. I will use you again and will pass the word to my friends of your company. Thanks!
Robin
6/20/2009
Extremly satisfied with your sevice.
Dan
6/19/2009
My order was processed and shipped very quickly.
Denis
6/19/2009
Wonderful service from these folks at E-trailer. They helped me make sure
the fenders I ordered were the correct size and kept me informed on the status of the special order. I look forward to doing business with you again. Thanks.
Doug
6/19/2009
Absolutely outstanding service. I ordered my hitch on regular ground shipping and it was there in two days! Installation was simple, and I had never installed a hitch before. Etrailer actually is the only place that even carried the particular hitch I was looking for. Thanks so much for the great service. I will be making everyone buy from etrailer.com!
Garan
6/19/2009
Ordered the Sportrack 4EZ one week ago. They offered free shipping then upgraded to 3-5 day for free. I got it in less than a week! Arrived new, original packaging. Excellent product, excellent service.
Jeremiah
6/19/2009
I recently made my second purchase using etrailer. I want to commend you on your customer friendly and technically informative web site, the value pricing on your products and the super fast shipping. I wish all e-commerce sites were even half as efficient as etrailer.com. Thanks and keep up the good work.
John
6/19/2009
WOW I love all the cool toys thanks!
John
6/19/2009
Awesome simply awesome! It took less than 2 days to get my order fifth wheel rails,brackets,and a prodigy controller.
Kevin
6/19/2009
Great company to deal with. Still can't believe I received my trailer hitch so quickly. Thanks to everyone involved.
Larry
6/19/2009
Great service, my harness hooked up in less than 1/2 hr. Thanks.
Michael
6/19/2009
You guys give good service. You seem to have everything in stock and ship quickly. UPS seems to get stuff to me quickly as well. Andi spotted duplicate orders and allowed me to cancell the second order. Great job!! As the kids say, you guys rock!
Paul
6/19/2009
Found the parts I needed with ease, and affordable as well.
Randall
6/19/2009
Fabulous service. 4 day transaction start to finish. A+++
Sandra
6/19/2009
You know it's going to be a great day when the BIG BROWN TRUCK pulls into
your driveway. He did yesterday and brought both orders from you so I can get the axles back under our trailer. Wish all trailer parts suppliers were as heads up as you guys. Thanx!!!
Steve
6/19/2009
My stuff was shipped quickly and arrived in great shape, again. Thanks!
Todd
6/19/2009
Your website was easy to navigate. Tracking info was timely . The hitch was delivered prompty. What more could I want?
Wayne
6/19/2009
It was easy finding what I needed. Etrailer.com was able to get my hitch shipped out the same day I ordered it. That was awesome. I will let everyone know how good the hitch is when I get it.....
Dustin
6/18/2009
Great selection and great service. Ordered with priority shipping and got them
in 2 days in time for vacation.
Eric
6/18/2009
Great communication. Several e mails with in a couple of hours, regarding
shipping and transit numbers.. Very good over all.
Harry
6/18/2009
What a company. Very good communication, i got the part asap.Thank tou for
your service.
Howard
6/18/2009
The Web site was easy to follow and nice looking. And the service was great. It was a surprise to hear that shiiping was upgraded at no additional cost to me. 2 days is really nothing, but it was the thought that counts. Ill recommend this site to my Hitch friends.
John
6/18/2009
Great website - easy to assess the products and the best prices and selection -
better than any store in our area or other sites. We received our purchase really quickly too. Our cargo carrier looks great - cant wait to use it on our vacation.
Jonathan
6/18/2009
The hitch is so awesome! It looks even better in person than in the pic!! I apreciated the immediate receipt and update of my orders tracking number. Definitely a pleasant buying experience.
Loni
6/18/2009
I placed my order at about 9PM and it was on the truck heading my way the
next day. Unbelievably fast. I haven't installed the hitch yet, but it looks to be high quality and well built. I'm pleased.
Michael
6/18/2009
I went with the standard shipping5 to 7 business days and they went above and beyond that on their own and gave me 3 to 5 business days shipping. good job etrailer.com.
Mike
6/18/2009
Great experience thanks!
Rick
6/18/2009
Highly recommended seller. Great Merchandise, Great Communications and
VERY FAST SHIPPER. I would definitely buy from this seller again in the future.
Stuart
6/18/2009
My experience with etrailer was good. Found the website after doing a search for luggage carriers. Process was very easy for searching and checking out. Received numerous email regarding the status of my order.
Tim
6/18/2009
I got it two days after ordering it and couldnt be happier with the product.
Todd
6/18/2009
Great site. Very easy to use and get the right part. The hitch I ordered was a perfect fit. The online video instructions were great. I actually installed things in the time they suggested.
Adam
6/17/2009
I'm very satisfied with the online process and receiving emails and tracking information. This was my first time buying from etrailer. I will definitely buy something again. Thanks.
Allan
6/17/2009
Thank You so very much for the fast response & critical info. Know that I will continue to reccomend your company in the future. I am so glad I found etrailer.com. I did extensive searching & comparisons. etrailer.com did indeed have the lowest price, the absolute fastest shipping & was a magnificent transaction with no surprises. They had everything I needed & shipped the same day that I ordered. I will continue to deal with them for all my trailer needs & would highly recommend them to all my friends & associates. The customer service, videos & prices are far superior to anyone I have dealt with. Thank You again.
Bobby
6/17/2009
I am pleased with the items I ordered and I received them a day earlier then was expected. When I need parts for my trailer or truck again, This is the place I will shop. Thank You Etrailer for a good shopping experiance.
Carlton
6/17/2009
Friendly people, great to deal with, fast shipping. Have always been very
satisfied with their products. Customer satisfaction is definitely what they are about.
Dan
6/17/2009
I called to ask a professional about what i wanted to order The girl that answered knew the product very well and All the girls were real helpful .i ordered it this morning and its on the way this evening .I will be calling again soon thanks!
Gilbert
6/17/2009
I had a great experience the last time I ordered a hitch for my Nissan
Xterra from etrailer. So when my wife said she wanted a hitch for her van
I knew where to go. Thanks!
Jesus
6/17/2009
Recieved my order on the 3rd day after placing order. 07 Pontiac Vide, Draw-Tite hitch & custom T wiring kit, So easy, a Cave Man could do it.
Larry
6/17/2009
I was extremely pleased with my order, the parts are exactly what I asked for, and my order reached me on the next day with standard shipping. I was updated on the status of my order twice. This was some of the best service I have received from an online store.
Matthew
6/17/2009
My order came in time and my husband was able to install the hitch. We are
very happy with the product.
Patricia
6/17/2009
The experience so far has been great service.
Sheri
6/17/2009
Great service, everything showed quickly, good instructions and installed as they said. Highly recommend etrailer!
Anthony
6/16/2009
Best service i have ever had buying online. correct parts were received
and shipment arrived in three days. 5 star.
Blake
6/16/2009
Thank you so much for the great service. I will definitely use your
company in the future for any products that I will need, and I'm sure I
will! Your company was the only place I could find what I needed, and I will
remember you making my life easier for something I had to have in such a
short time. Thanks again!
Cheryl
6/16/2009
What sold me on etrailer immediately were the very informative installation videos. When I finished with those, I went directly to their site for my purchase which I found was simple and quick. I would not hesitate to buy thru etrailer again.
Dennis
6/16/2009
Great service, great product, great and easy fit.
John
6/16/2009
Friendly talk,Good staffs , Excellent services. I only paid UPS standard delivery to Canada. Ordered Friday June 12-2009 .Received Tuesday June 16-2009.
Kim
6/16/2009
Process is very smooth and quick. Got accelerated shipping. My friends
tell me Ill be very pleased cant wait.
Rob
6/16/2009
And, just when I thought you guys couldn't do a better job at customer service, the I received the hitch THE NEXT DAY! I cant tell you how much I appreciate such great customer service. Other online stores might sell the hitch I bought, but they can never match your customer service. If I ever need anything hitch or carrier related again, Ill be back! Thanks.
Sarah
6/16/2009
I was a first buyer and found etrailer just to work with. They help me decide which bike rack would best serve me. Thanks!
Thomas
6/16/2009
Were RV dealers and find we can get products from Etrailer faster than our
wholesale distributors in many cases. Also with free shipping the cost much of the time comes out to be less. Great prices, great service, fast shipping and excellent follow-up. A first class operation in my opinion. Thank you ETRAILER!
Wayne
6/16/2009
Very pleasant on-line shopping experience. Everything was as described and
it was shipped promptly and arrived here much earlier than I would have expected. They did a good job.
Bill
6/15/2009
Very good company to deal with. Very fast shipping and they responded to my questions promptly. I would definately use them in the future.
Dewey
6/15/2009
Awesome service.
Diana
6/15/2009
We were delighted with the service and the fast shipping our item had! We expected to wait 5 to 7 business days because we chose the cheapest way,
but it was here in 2 business days! We will certainly refer ETrailer to all our friends and family!
Great Job!
Diane
6/15/2009
Thank you for the great service.I ordered on Monday and found the box on my door step Wensday. As a result I told a co-worker about my experience and he is going to order the same Odyssey Brake Controller.
Eric
6/15/2009
Thank you very much for the quick service, I am looking forward to
receiving my product and I loved your website. I had already made
arrangements with my local garage to order in a hitch and install it,
but finding your website and the video changed my mind and saved me
about $150.00. Thank you and etrailer for being there and for having such a nice
presentation.
Harry
6/15/2009
My order was handled in a good proffesional way, answered question that I had about installation of the hitch and your rep seemed to know the correct answeres for my queations and made suggestions that I had not thought of. Thanks!
James
6/15/2009
Great service and great products, I got my order in just a couple of days and installation was easy. Ill be sure to recommend etrailer.com to my friends.
Michael
6/15/2009
The best experience I have had on the net. From the most well laid out and
complete web site, to the extremely fast order filling and shipping. I will be back.
Mike
6/15/2009
Just wanted you to know that seldom do things go as planned, but your hitch went in as described and with no problems whatsoever. So unusual these days to have an online shipment from a store be as you had hoped.
Randy
6/15/2009
Fast courteous service, great products and reasonable prices. What more can you ask for?
Stanley
6/15/2009
I ordered a hitch for my E250 Van on Monday, it was shipped on Tuesday and
I received it on Friday. The free shipping saved me almost $40. The installation instructions were very clear and all of the holes lined up perfectly with my frame. I added a finishing touch by undercoating the bolts, etc. Thank you for representing and supplying a great product.
William
6/15/2009
Like thier products. Bought a custom fit hitch for my Element from them. Installed in 20-30 mins, perfect fit.
Jerome
6/14/2009
This is one great company to work with. Every time something to do with my order was done, I was notified. Less than 10 minutes after the order, I received varifcation. Just a little over an hour from the time I placed my order I was sent a confirmation. At 8:34 A.M. Sunday morningLESS THAN 24 HOURS LATERI was sent notice that the order was on the way. ON A SUNDAY! And if the prices can be beat, I havent found it yet. Keep up the good work. You definately have a repeat customer.
Tim
6/14/2009
I was impressed with the service and the product and have recommended them
to a friend already, thanks,
Tom
6/14/2009
I've been buying from e-trailer for years. Transactions are always quick and easy. They seem to stock most of what they sell because Ive never had n order that took more than three or four days to receive from the date I ordered it.
Tom
6/14/2009
What a nice little hitch for my Honda Accord. Went on perfectly, and only took about 30 minutes. The wire harnass only took a few minutes. What a an absolute pleasure to have all of the holes etc. match perfectly. Would I recommend purchasing from etrailer, you bet I would.
Tom
6/14/2009
Installation of my new Prodigy brake controller was a breeze. I've never wired a brake controller before. I was very concerned because I installed it in my new 2009 GMC Sierra. Your website gave me step by step instructions for wiring, placement of the unit and wiring information at the vehicle fuse box. Also buying online can be worrisome but etrailer is VeriSign Secured and is a Tekonsha Authorized E-Commerce Dealer. My order was processed and received in 4 days at the bargain shipping price.. I would highly recommend etrailer to anyone with trailer needs.
Bryan
6/13/2009
THANK YOU SO MUCH - I WILL TELL ALL I DEAL WITH YOU OF THE KINDNESS OF YOUR CORPORATION.
Danny
6/13/2009
Bought a Draw Tite hitch for Odyssey. The shipment was fast and packed well.
The bolt holes are precise. The installation was very straight forward.
Kening
6/13/2009
I bought a Hidden Hitch a Santa Fe. It was a breeze to install. It was shipped in a sturdy box so it was well protected. MO is not that far from TX but I do think I got it fast.I ordered it on June 9 and got it June 12. I didn't pay for express shipping they just sent it out super fast.
Margaret
6/13/2009
Very impressed with this company. Very fast shipping too. Easy installation of wiring harness with online how-to video. Thanks etrailer!
Michelle
6/13/2009
You customer service rep was great and the hitch fit well. The fast standard shipping even better. Thank you!
Roderick
6/13/2009
Ordered a Reese fifth wheel hitch late afternoon on a Wednesday and received it on Friday. The order ws placed at 4:00 pm & went out that day. I was worried that it would not fit but everythin was perfect. With the free shipping I saved myself at least $700 from what I would have at the local store. Thank you!
Allan
6/12/2009
I am new to etrailer and so far it is awsome!
Anthony
6/12/2009
This hitch was just like the description and the video described it
prefect simple to install GREAT!!!
Charles
6/12/2009
This is to easy !!
Louis
6/12/2009
I'm very satisfied with the quick delivery and both the hitch and wire harness worked perfectly. Thanks!
Robert
6/12/2009
Ordering the cargo carrier bag was very easy and it was shipped immediately. The price was great too.
Roger
6/12/2009
They sped up my shipping at no extra cost, contantly sent emails to update
me on the order status I really felt I was getting looked after. Great customer service. And the Brake controller was awsome too!
Ronald
6/12/2009
I ordered a hitch from etrailer last March. They got it to me fast and in good shape. I ordered a bike rack from them, even though I found another lower price at another vendor. I replied to my order confirmation with the link to the other vendor and viola! Instant rebate to my card! Oh, and the rack arrived fast and in good shape. I have just ordered another rack from them for my wifes roof mount. These guys and girls are great!
Andrew
6/11/2009
Great everything worked as advertised. In this daya nd age thats a good thing.
Bill
6/11/2009
I purchased a hidden Hitch for my wifes honda. It went on perfect just as advertised with no drilling and mounted in less time than was advertised. I like it so much I ordered another hidden hitch for my honda. Ordering and shipping were the best. Thanks.
Billy
6/11/2009
Very fast shipping. Lowest prices on the net.
Cynthia
6/11/2009
I ordered a Reese Strait-Line weight distribution hitch from etrailer. The order was processed promptly and they provided me with timely status on the shipment. Their prices were by far the best I was able to find anywhere locally or on the internet.
David
6/11/2009
I purchased a brake controller kit for our Tahoe and it worked perfect! This was
my first install and etrailers installation video for my type of vehicle made it simple - in less than 15 minutes I was done and driving down the road testing the trailer brakes to set the power level. I researched several websites - they also had the best prices. I found an online coupon code and saved over $5 on my order. Shipping was very fast. I will make future purchases and recommend etrailer to others! Thanks etrailer!
Earl
6/11/2009
You guys are the best. I called customer service to place an order and talked to one of your customer service reps. She knew the products and knew exactly what I needed. Great customer service and so far it has been a pleasant experience. I have received two emails in two days telling me exactly where my order is. Thanks etrailer.
Fred
6/11/2009
The products arrived on time. The bike rack works great! Your site has the best pictures of the products, taking the guesswork out of your purchase.
Glenn
6/11/2009
Super fast delivery. Good instructions. Easy and fast installation. Great price. Very satisfied.
Jaime
6/11/2009
My on line shopping experience was great. I enjoyed the video demonstrations in addition to the written descriptions. Items were shipped quickly, arrived on time, and were well packed. All items were exactly as described and function flawlessly. Thanks for another easy purchase.
Joseph
6/11/2009
Ordered a trailer wiring kit, and it was exactly what I needed. And I recieved it within two days even though I only paid for the cheapest shipping. I will use this site for all my towing needs.
Joseph
6/11/2009
Smooth operation. Bought a trailer hitch and bike rack. Fast service, good
communications. Everything came UPS in one big box, good packaging, no
shipping damage. Only problem was with the hitch installation. Should have
chased the threads with a tap before installing the bolts, may have been some undercoating in the frame nuts, but managed to get it all together, all necessary hardware and instructions included too. Good quality stuff! Thanks.
Kenneth
6/11/2009
Thank you so much for shipping my order so quickly, The product was received in time for my son in law's b-day. He really like the Cowbiys hitch cover, and was pleased with the quality. Thank You again so much.
Linda
6/11/2009
I can't believe how great the service is...from sales to customer service everyone was beyond helpfull. They are also quick to honour there price match promise!!! Thanks again.
Scott
6/11/2009
WOW, what can I say.. fast, efficient,easy tracking shipment. All at a
very reasonable price.
Terry
6/11/2009
I had been looking for a trailer hitch which would match my vehicle tow weight 5000 lbs and I was finding every thing but that capacity. I stumbled across the etrailers web site and low and behold they had the perfect match. I placed my order on a Sunday and received the hitch on Tuesday. It took all of 15 minutes to install and I am really please with the hitch. I would by from these guys again!!!
Tim
6/11/2009
I was very suprised when I received the second message about my shipment. I am amazzed that you upgraded the delivery time, and still shipped it the same day. I have gotten things from etrailer before and will continue to do so. Thanks!
Vanoye
6/11/2009
I will order for etrailer.com again and tell my family to. The customer service was very friendly and helpful. I also like how fast my order was shipped - within 4 hours!
Ashley
6/10/2009
Thank you for great prices i have checked other sites. at least 30 dollers more. the day i got the hitch we installed it on the ground. it was so easy shipping was on time. customer service was great. i will shop here and so will my friends. thank you.
Charles
6/10/2009
I was very impressed with the level of communication on my order. I was
notified when the order was received, being processed and shipped. They
even gave me a free shipping upgrade. The price on the wiring harness was
the lowest I could find and the part was as described. Great experience, will use them again.
Dane
6/10/2009
Excellent! I will definitely use etrailer again; the customer service
has been great!
Duane
6/10/2009
Great prices and quick delivery. Hitch Hunter made finding a hitch easy.
Fred R.
6/10/2009
Really liked the ease of finding what I needed and ordering it. Received my hitch within 3 days. Liked the instructions that came with it and also those that were on line. Loved the free shipping with order. Nice job, hope to deal with you again.
Will definitely recommend you to other people.
James
6/10/2009
This is my 3rd experience shipping with etrailer and it's one of the best sites I visit. All my orders are shipped promptly and are folowed up with emails informing me when my item was shipped along with a tracking number. They have a great website that shows video installations of the products your thinking of purchasing. If you have a truck, SUV, or just need a bicycle rack then this is your place to shop.
Joseph
6/10/2009
etrailer has a very informative web site, much more than others I have seen. Ordering was straightforward, product ion was very good, and I received the product in a very short time with standard shipping. Highly recommended.
Keith
6/10/2009
Wonderful service. Every contact was so nice and the item is out for delivery today! Several days sooner than expected. You have earned a new loyal customer. Thank you!
Kurtis
6/10/2009
The cargo carrier that we purchased solved the significant problem of needed transport storage of our Advanced Elements Convertible inflatable Kayak and the 4 wheel cart that we use to move the 16 inflated kayak from our motorhome to the waters edge. Service was great and shipping was as stated.
Larry W.
6/10/2009
This is one of the easiest trailer hitch to install and looks good on the back of my car. Very well made.
Letha
6/10/2009
etrailer shipped my hitch and harness the same dayeven with Free Shipping
and provided the tracking number. Excellent Service. Very responsive and greatly appreciated.
Marc
6/10/2009
Once again fantastic service. Item shipped the same day and arrive 2 days
later. Great servive, keep up the great job !
Michael
6/10/2009
Absolutely better than any experience I have had in a very long time. The rep was prompt, polite, and very professional. She had the answers to all of my questions, handled the order with grace and ease, and immediately followed-up with an email confirmation. And then, I received shipping confirmation in minutes.
So far, you have outperformed my expectations! Thanks!
Philip
6/10/2009
Etrailer.com really came through for me. Lack of planning on my part DID constitute an emergency on theirs. My order was shipped the same day and
received on time for my trip. Thanks etrailer!
Scott
6/10/2009
Your staff was very helpful and seemed to go out of there way to help me. With this kind of staff I'm sure your company will do well in hard times. Thanks again.
Wayne
6/10/2009
Great bargain, super fast shipping. The new hitch fit perfectly and the installation was well thought out and easy to accomplish. *****rating!
Bob
6/9/2009
Thank you for the prompt shipping/delivery of my 2 orders. Your website is
easy to use, well organised and communication is excellent. Will recommend
you anytime. Merci!
Boucher
6/9/2009
I have purchased trailer parts several times through etrailer, and I have been completely satisfied. I am impressed especially with regards to customer support and service.
Caleb
6/9/2009
Great shopping experience - quick delivery. Very nice hitch - fit perfectly!
Charles
6/9/2009
Very easy to find what you need for your vechile. What sold me was the video on how simple it was to hookup the brake controller. Thanks!
Clarence
6/9/2009
Very nice website. easy to find what you need and lots of info or pics to describe. One the best sites I have ever been to. Awsome!
Doug
6/9/2009
This was my 9th transaction with etrailer and I have always been extremely happy. I cant believe how fast they got my order out the door. I'll definitely be back.
Eric
6/9/2009
Unlike a lot of online shopping, etrailer gives you EXACTLY WHAT THEY PROMISE. Their site is easy to use. They send regular emails updating you
as to the status of your order. They ship it quickly & it arrives quickly. After my previous experience with them I wont hesitate to order from etrailer.com. This is what all online purchasing should be like! Well done!
Eric
6/9/2009
Wow - shipping was fast. I ordered on a Thursday and it arrived on Monday with free shipping! The hitch was boxed very well.
Eric
6/9/2009
Thank you for all the assistance and this is a great customer service!!
Libor
6/9/2009
This was my first order from etrailer.com. I was very impressed from start to finish. I received confirmation of my order within seconds. Within minutes someone confirmed my order was in stock and would be shipping within 24-48 hours. I then received a confirmation once my order had shipped. Very efficient, very thorough. On top of all that, the pricing was very competitive. I wont hesitate to be a repeat customer. Thanks.
Mark
6/9/2009
Excellent assistance with selecting the right equipment. Staff was very knowledgeable and friendly, and helpful with tips on how to get the shipment out fastest phone vs. web. Havent received shipment yet but so far so good.
Raymond
6/9/2009
They took good care of me and ship my order with in 24 hours turn around. I also added more stuff in a last minute and was abel to add with out paying another shiping. Thanks guys I would tell my friends about etrailer.com.
Rich
6/9/2009
I ordered my roof rack at night and it was shipped before I woke up the
next morning...etrailer.com is a great place to buy from...
Adam
6/8/2009
Nice to deal with a company so responsive. Thanks I wish all other companies
would follow your model!!!!
Dan
6/8/2009
Great hitch-easy hook up..., fast shipping, great communication and a good
price... Great experience. Thank you.
Jayson
6/8/2009
Customer service could not be any better. Not only free shipping, but free expedited shipping. Fast shipping and frequent e-mail updates.
Jim
6/8/2009
Etrailer has been excellent. Their web site (with links to the right products related to the initial order), order handling, and on-line video installation guides have been outstanding. I will be turning to them for all my future trailering needs. A *VERY* satisfied customer, Michael
Michael
6/8/2009
This was the easy and convient. 3 days from order to pulling my trailer with my
new hitch and lighting harness, saved at least $140 BUCKS.
Richard
6/8/2009
Great service,with attention to detail. I bought the Edge EZ chip for my
Powerstroke and am on a trip in northern Montana and Idaho, it does what I
had wanted it to do in the mountians. Thanks.
Robert
6/8/2009
Everything worked well. Exactly want I wanted at a great price and delivered in 3 days.
Ronald
6/8/2009
Recieved my hitch today. It was exactly what I ordered, fit great, installed easy with very fast shipping. A great company to deal with!
Steve
6/8/2009
etrailer has the best web site when it comes to selecting parts. Combined with
an outstanding do it yourself library of videos. Why would anyone go somewhere else. Thanks, You guys are great!
Gabriel
6/7/2009
I always get nervous before ordering something over the internet. This experience helped ease my mind. Right after I placed the order I recieved an email confirming. The next morning I recieved an email that the parts shipped and there was a tracking link as well. The parts I ordered were delivered promptly. I will order from etrailer.com again. Thanks.
Jeff
6/7/2009
Great deal, got free FAST shipping...perfect fit. Just what we needed. Definitely recommend this company.
Will
6/7/2009
Great fast service, immediate email notice of getting the order, then the shipping, and tracking...and before you know it, its being delivered in your yard.
Claudia
6/6/2009
I received the lock by Friday ;) I will definitely be ordering again and recommending your company to my friends/associates.
Crystal
6/6/2009
GREAT!!! Well-designed hitch, quite a bit less expensive than anyone else I could find, quick and free shipping, 30 minute installation...what more could a guy expect. Wiring was easy and straight forward about another 45 minutes. I have your site bookmarked and will certainly start with you for any future purchases. Thanks.
Ed
6/6/2009
Ordered a trailer hitch and got it in five days.They emailed me to confirm order and when it would ship. Will order from them again !!! GREAT JOB THANKS!
John
6/6/2009
The hitch and bike rack fit my car exactly as advertised. The videos were very clear and helpful. Service from etrailer.com was excellent in my opinion, standard shipping was very fast. I would recommend etrailer.com to anyone needing a hitch or bike rack.
Jon
6/6/2009
Easy transaction, instant shipping.
Thomas
6/6/2009
The web site had a incredible amount of helpful information. Great installation videos. My items were shipped within a couple hours of placing my order. Great job and thanks.
Charles
6/5/2009
I wanted to thank you for the spectacular customer service. It's been a pleasure ordering from you guys and refreshing to deal with a company who has the best interest of the customer in mind. I'll definitely be ordering my next hitch from you guys. thanks again!
David
6/5/2009
My experience with etrailer has been great! I wished I would have known about them long ago. Just try to find a lower cost... Good Luck. Thanks etrailer for your professionalism and curtesy.
Dennis
6/5/2009
Very impressed. Fast shipping and great price. Installed in 20 minutes. Would do business again with etrailer.
Harry
6/5/2009
As always, these guys are greatest in order processing and customer service. This is the fifth or sixth trailer hitch I have purchased from etrailer.com , and somehow they do better each time on order processing. I am a Web design executive and you can take it from me that you will find no better site for ordering and no better back-office to fulfill and support the order. etrailer.com is a WINNER!!
Henry
6/5/2009
I ordered my hitch late evening June 2nd and received it June 5th. I was quite impressed.
Ralph
6/5/2009
I looke all over Dallas, TX could not find this connector. Found you called it was sent the same day you all are life savers.
Robert
6/5/2009
The price was right. All the things i purchased are by good company.The website was really good with the information on the product and it was very easy. The pictures of the products is what i really liked they were great with all different views. I will be puchasing more thing soon.
Robert
6/5/2009
I have placed several orders with etrailer.com and have never been disappointed. The online ordering is user friendly, notifications are provided concerning the order and tracking information is quickly provided. meerchandise ordered is high quality and prices are reasonable.Deliveries have always been made very quickly. I will order again and will highly recommend etrailer to anyone.
Thomas
6/5/2009
THANKS SO MUCH RECIEVED THIS MORNING, QUICK SHIPPING. GREAT PRICE
William
6/5/2009
Very happy with everything. Was informed of every process of my order.
Yahaira
6/5/2009
Excellent service! I received my order in two days, and was kept informed of the status along they way. I would not hesitate to buy from etrailer again. They know what customer service is all about.
David
6/4/2009
Ive shopped around for availability and best deals, and seem to always come back to etrailer. They've got me hooked.
Frank
6/4/2009
Excellent service, quick delivery, great price
Jerome
6/4/2009
I think the customer service rep I spoke with is the best customer service person I have ever had the pleasure of dealing with on the internet/ she is very competant,
understanding& courteous. belief me the service i received from your place
was excellant. and it does not go unnoticed. I really appreciate your kind
of business.
John
6/4/2009
The 2 3/16 diameter round amber center-hole-mount reflectors are perfect.
Really well made. Really reflective. Shipping to illinois was fast too. Ordered them Monday night and got them Wednesday.
John
6/4/2009
I really like the site. It is easy to use and convenient for someone who can not find the parts in stock locally. Keep up the good work.
Joseph
6/4/2009
First, I think the website is very good: easy to navigate, and very informative.
Second, the service was excellent: response to email was quick and courteous, and delivery was fast.Third, the prices are very competitive- cheaper on most items I compared. I am very happy overall with my experience with etrailer. I will be a return customer and recommend etrailer to my friends.
Ken
6/4/2009
5 star service. I found a piece I needed for my camper in a hurry. The pictures of products allowed me to order the correct one. The customer service lady was very helpful in helping me get my order placed. I had part in hand in only two days.
Melissa
6/4/2009
Easy to place a order fast shipping.
Scott
6/4/2009
The service I received from etrailer.com was excellent.From the follow up emails,after I placed my order, to the delivery of my order ahead of schedule.They are very intent on having customer service as a priority.Great experience!
William
6/4/2009
Excellent communication and fast delivery!
Barry
6/3/2009
I got my part in two days, for no extra shipping cost. Excellent service,
thanks guys.
Brian
6/3/2009
This is the second trailer hitch I have ordered from etrailer.com. Both
shipped incredibly fast and free shipping!. Great price, great service.
Carol
6/3/2009
Pleasure doin business with you. Thanks for the fast friendly service, and quality products. Very informative site. Easy to use for us dummies.
Don
6/3/2009
If I had to order another hitch, I would order from here. I ordered on a Saturday, Monday was a holiday, and I got the hitch on Thursday. It was right and easy to install.
Donald
6/3/2009
The hitch arrived much earlier than I expected. You service is excellent. After viewing the installation video it looks like a piece of cake to install.If I need anything further I will definately shop etrailer.
Jack
6/3/2009
etrailer is great. I ordered a 4 bike hitch rack. It was well explained on the site,assembly of the rack and locking system were explained perfectly, it was simple. Will definetly use them again.
Joe
6/3/2009
Remarkable! The website was very easy and informative. The suggested
accessories and the guides / videos provided online gave me enough
confidence to realize that I could complete the task myself. The order was
process with extraordinary speed and delivered much earlier than I anticipated. Once received, all the required materials and instructions were straightforward. The custom hitch for my MDX was a perfect fit!! Communication was great and the website was very helpful. Thanks for the excellent service.
Joshua
6/3/2009
I JUST WANTED TO SAY HOW PLEASED I WAS WITH THE SERVICE AND PRODUCTS I PURCHASED FROM YOU ..I HAVE BEEN WORKING ON CARS FOR OVER 35 YEARS ,AND I PURCHASED FROM YOU A HITCH AND WIRING KIT FOR MY 2009 MAZDA 6 WHICH I INSTALLED TODAY AND THAT WAS THE SMOOTHEST AND PROPER FITTING INSTALLATION I EVER DID,SO KEEP UP THE GREAT PRODUCT QUALITY AND SERVICE... THANKS FROM A NEW AND VERY HAPPY CUSTOMER
Kenny
6/3/2009
I ordered a front mount receiver for my 05 F150 and it was delivered in 7 days. It was easy to install and I did it by myself after watching the installation video. It took about 20 minutes to install.
Mike
6/3/2009
Very fast service. I received the shipment the next day after ordering it.
Shirley
6/3/2009
It was about as easy as it could be, it was easy to find what I was looking for and easy to order, overall Great experience!!
Terence
6/3/2009
Communication was great and the product arrived on time and in excellent
condition. I even received a hitch tongue and pin which I did not expect. I would certainly purchase from here again!
Thomas
6/3/2009
Great service. Ordered Sunday and received Wed. Got updates at every step of the ordering process.
Tom
6/3/2009
Very helpful and answered all of my questions perfectly.
Tom
6/3/2009
Great internet shopping experience. Order shipped the same day and was
upgraded to express shipping. Order arrived complete and in perfect condition. Would definitely use again. Thanks!
Bengt-olaf
6/2/2009
Fast Shipping, Very good Web pages, Called in order very nice talking to the person. Everything I could ask for and more. Happy Customer.
Clyde
6/2/2009
Awesome! etrailer is the answer to all my trailer needs! I found all the right wiring components needed to set up my Saturn Vue to be towed by my RV at prices that were very competitive. What impressed me most is the How-To video clips and the overall selection. Thanks!
David
6/2/2009
Your service was excellent and prompt. The information I needed regarding
the parts was helpful.
George
6/2/2009
Package came shipped very secure and in a timely fashion. Free shipping
was incredible for such a heavy and bulky item. Installation was a breeze with the instructions and a video they had posted on YouTube. I highly reccommend the company etrailer. Don't waste your time going to Uhaul and paying to get it installed be a man and do it yourself. It's not hard trust me I have no mechanical abilities at all.
Jason
6/2/2009
This was the easiest internet transaction I have ever had! The install took 15 minutes and fit perfectly. I cannot speak any higher of this experience. Keep up the good work and thanks!
Jimmy
6/2/2009
Thank you, your shipping is very fast and my bike rack is very good for my
chevy venture.
Marie-claude
6/2/2009
Can't believe how fast my item was shipped... The same day I placed the
order, unheard of. Thanks again etrailer.
Mike
6/2/2009
Quick service and shipping. I got one tail light assembly and it looks
and works so well I ordered another for the other side. Thanks.
RJ
6/2/2009
Excellent Web Site - Very User Friendly. I called them about a question on the compatibility of their product with my vehicle and was very satisfied with their reply. Order procedure was easy and shipping notification was excellent.
Robert
6/2/2009
WOW this installation was as easy as described. The tail lights on Sportage popped off as the instructions stated. Unplug the tail light harness - and pug in the trailer harness. Just put the lights back together-really about 20-30 minutes for all installation. I would recommend Etrailer as they shipped in 2 business days-WOW WOW WOW!! EXCELLENT!
Chris
6/1/2009
I am impressed, your communications is excellent, 5 Stars, and speed of shipping, and availability of Tracking data first rate. I have not received my oreder yet, but know I will be more than pleased. There were many choice online, but reading the feedback I thought you were the most professional, and offered the best value, and quality. Add to that the excellent service, and I think I made the smart choice. This is what made America great, glad you are keeping the tradition.
Craig R
6/1/2009
etrailer - GREAT SITE - lots of products, lots of information about the
products, and fast shipping!
Cynthia
6/1/2009
Your site is very user friendly. Items are easy to find, priced very competitively.
Danny
6/1/2009
This is my first time ordering from e-trailer. My order was shipped very quickly, it was very well packaged, and all the right parts were there the first time. There were no problems what so ever and I would definitely recommend e-trailer to anyone without any hesitation or reservation. All companies should do this good of a job with their customers. Very well done.
Joe
6/1/2009
I was very impressed with my order from etrailer,com. Fast shipping and a
excellent product.
John
6/1/2009
On Saturday I ordered a trailer hitch for an SUV I just purchased. Of course, I forgot to order the wiring needed for the lights, so I called first thing Monday morning. Without hesitation, they worked it out so that I will now be getting everything on one order, close to the same time period, and all on one order so I save the shipping costs. I think this is a sign of a business that wants to treat their customers right!!! Thank you Etrailer.com!!!
Larry
6/1/2009
Thank you for shipping so promptly. There is not much you have to do to better my experience. Your communication and promptness is all a customer really wants and needs. Thank you and keep up the great work. By the way I already reffered your site before you even sent this e mail. My buddy really likes it as much as I do. Great site and great products.Thanks again.
Manuel
6/1/2009
This order was placed as a result of the way a recent previous orders
handling was and it was placed as a result of doing what was expected on
several previous orders. Have finally run across treatment offered in a
common courtesy manner and at a fair price without having to haggle. This
is the way it should be done.
Ralph
6/1/2009
Your customer service was great! My shipment arrived right on time and the
fit was perfect. Id highly recommend you to my friends.
Scott
6/1/2009
SHIPPED FAST AND IT FITS LIKE A GLOVE, NO PROBLEMS AT ALL.
David
5/31/2009
Excellent service and quick shipping! Item and accessories arrived in great condition with easy instructions for install included. Thanks!
Jason
5/31/2009
This hitch went on without a hitch. 20 minutes tops with a hand from a friend to hold up the bumper. The product arrived in 2 days. The whole experience with this company was absolutely perfect. Great Job!
Craig
5/30/2009
Thank you. I had a great experience with a trailer hitch and bike rack for my 2007 Pilot. Good price, fast delivery. The online install video gave me the heads up that I needed a torque wrench for the install. That was great, because I was ready to go when the hitch arrived. Everything installed no problem. I will definitely recommend etrailer.com to anyone who needs accessories for their truck or SUV.
David
5/30/2009
Received my trailer hitch very quickly, and at a great price. I would definitely order from etrailer again. Thank for expediting my order, I was able to install it the next weekend.
Dennis
5/30/2009
Great products, quick shipping and competitive pricing. Got it all covered!
James
5/30/2009
I received my brake controller yesterday. The prices were exceptionally Good. The video on installation was extreamly helpful. I would highly recommend etrailer to all my friends. Thank you for all your help.
John
5/30/2009
Great. I ordered my hitch & it was here in 4 days. I installed it by myself in 3 1/2 hours. What a deal. If I need anything else I for sure will call Etrailer again. Fast Fast shipping. Great service. Thanks for the fast service.
Lon
5/30/2009
Shipping was super-fast, instructions included were detailed and the hitch was easy to install, and the folks at e-trailer were with me all the way. A great shopping experience!
Michael
5/30/2009
Quickly found what I needed, parts were less costly than I expected, instructions were good... could not ask for more!
Rex
5/30/2009
Your web site was very easy to get around in and the items I ordered
arrived promptly. I appreciated having the installation instruction on line so that I could see what I was getting into prior to purchase. Overall, I am very pleased with eTrailer.
Allen
5/29/2009
I've never had a better customer service experience. The confirmation emails from etrailer were from real people, who were very friendly. I would recommend them again instantly.
Blake
5/29/2009
Great prices, fast shipping ordered on monday which was a holiday and got
on Friday.Would use them again.Would recommend to anyone looking for hitch
parts.
David
5/29/2009
This is the only way to shop! Customer Service was very helpful and knowlegeable. Your website is very easy to use. And you made it very easy to track my products. Plus they were delivered very quickly. Thank you very much, and I'll pass your website along.
Dennis
5/29/2009
I do not shop around when I need towing accessories This is the second hitch I have purchased and about the 5th time I have done business with etrailer. When I am asked about towing accessories I always recommend etrailer Thank You for your great prices and service.
John
5/29/2009
I have ordered a number of items from etrailer and I have not been disappointed yet. Your customer service is excellent. I called once looking for replacement bolts, washers for my hitch and everything was sent that day.I love the emails notices keeping me informed of the status of my purchase. I also find you website to be very user friendly and easy to navigate. I have also found your online videos to be very helpful. I was recently installing a wire harness for my
Odessey van and saw the video first which made the installation very easy.
John
5/29/2009
I ordered a Magnaflow exhaust system for 08 Navigator. It was delivered
just a few days later, installed on my truck the same day. Great service,
faster than expected. The exhaust sounds great on my truck. I will be
dealing with you again.
Larry
5/29/2009
Hey, I am very happy with my etrailer experience. I shopped around and found certain items that were better priced on this website. When I ordered one of those products, checkout was simple and I was advised right away that my item was in stock. On top of that, when my item shipped, it was upgraded in shipping speed at no extra cost to me. I cannot wait to receive the item and use it. Thank you! I will definitely be a customer again very soon!
Marie
5/29/2009
Ordered a wiring kit for my vehicle to the trailer. Order arrived when promised, instructions were clear and easy to read, was amazingly easy to install 30 minutes, worked perfectly. Great experience.
Mark
5/29/2009
I spent days searching prices / product,etrailer was best by far, throw in
free shipping and 2 day delivery and you have an unbeatable deal !!
Peter
5/29/2009
I needed a Bearing Buddy for my boat trailer and after making some phone
calls locally, and searching the internet I came across etrailer.com. They had what I was looking for, for half the price of everywhere else. I placed my order on Memorial Day, and received my order 3 days later via their standard shipping offer. The parts I ordered were high quality and I couldnt ask for any better service. If I have any more trailer needs, etrailer.com will be my first option.
Rhonda
5/29/2009
Fast shipping from a great company. Thanks for the quick service!
Rob
5/29/2009
The rep who answered the phone was very helpful and extremely pleasant...more companies need service people like her! Thanks so much!!
Shirley
5/29/2009
congratulations, what a team! I received everything on time, your quality service in every aspect is impresive if you compare to others web sites. Etrailer is number 1!
Terry
5/29/2009
My order with etrailer.com is exactly how an online order should be. I placed my order and recieved a notice the next business day that it had been shipped! The trailer hitch I ordered is perfect and was a breeze to install. I will gladly do business with again.
Darin
5/28/2009
It’s a pleaure doing business with e-trailer the people our very prompt and go that extra mile to expidite my orders no matter how small or large they might be. Thankyou for your help.
Gary
5/28/2009
Unbelievably fast shipping, and great prices. This is the place to shop
for your trailering needs.
Harry
5/28/2009
Thanks for expediting my order to me in time for installation to pick up my new Jayco fifth wheel. The customer service reps were knowledgeable and courteous on the telephone to me. This is the kind of customer service that customers expect, but rarely ever get! Thanks You Very Much for a job well done!
Jeff
5/28/2009
Shipped next day, arrived in 2, perfect condition, exactly as described. Way to go, etrailer!
Jeff
5/28/2009
Your website was very helpfull to me. I ordered a trailer hitch wiring harness and the information and pictures where a lot of help to me. Shops in town only stock T-connectors and they don't know about any other options. Your website showed me the factory style OEM plug harness which saved me money since I only had to buy one part, and it made for a much nicer install. I really liked the picture that you had on your website that showed the factory wiring plug and where it was located on the vehicle. Shipping was great and fast. Thanks for having a dedicated
buisness for hitchs and trailers. Thanks guys.
Kyle
5/28/2009
The BEST online shopping experience EVER. Short movies on products help decide what to get. Same day shipping and an unexpected, expedited, free shipping upgrade. Products arrived quickly and are top quality items.
Love this place I will tell EVERYONE!
Laura
5/28/2009
The recent order arrived promptly, all was in order/as ordered, as described, and well packed, to top it off, I was not home, but the UPS driver carefully placed the package in my garage, out of the rain. I couldn't ask for more. I would highly recommend etrailer to one and all.
Randy
5/28/2009
Your site was very user friendly and your customer services reps. were very quick on shipment dates and reciept of order. I will recommend this site to co-workers and friends.
Sean
5/28/2009
Super easy ordering - helpful customer service - prompt shipment. Trailer hitch has been installed and totally meets expectations.
Wyonne
5/28/2009
I just placed my order 20 minutes ago and it has shipped already. Great Job !!!
Dan
5/27/2009
This is the best online purchase ever. Etrailer responded quick and shipped out quick, they even shipped 3 days express at no additional cost to me, this an A+ service. I highly recommended their service and website. Thank you very much.
Danny
5/27/2009
Received my hitch promptly and it is just what I had ordered. Thanks for the good service.
Earl
5/27/2009
Very easy to locate hitch needed. Suggested accessories were very helpful. Hitch attached as stated and was very easy to do.
Edward
5/27/2009
So far this has been the best online store I have purchased items from. The shipping is fast and they have answered all of my questions regarding the items I have purchased. GREAT STORE WITH KIND PEOPLE! RARE
Frank
5/27/2009
This is the place to shop for your trailer needs. They had the electrical
plug adapter I needed, It was easy to use their system to make the match.
Others told me that I would not find the adapter I needed and wanted to
rewire my equipment.Talk about polite and understanding people to deal
with.My item arrived in fast time and it was just what I wanted. Thanks
for all your help and I will be doing business with you again. Cant wait
to tell all my friends too
Gordon
5/27/2009
Phone service, order taking and shipping follow up was excellent.
The installation was easy.
Thank You,
Lou
Lou
5/27/2009
Fast shipping and everything including directions were in the box. Installed hitch and wiring in one hour 30 minutes. The wiring took the longest. Great deal.
Ray
5/27/2009
Once I found your web site you had the measurements for the replacement lens covers I needed. Shipment is very good.
Bob
5/26/2009
Fast shipping, fair pricing, excellent communication excellent vendor.
David
5/26/2009
I'm a regular customer of etrailer. Communication is as good as it gets. And the products have always been just as described in their listings.
Joseph F
5/26/2009
The operator I spoke to was very helpful and I already got notice that my items were shipped.
Lewis
5/26/2009
Shipping was very prompt. Quality of hitch was good and description of install was accurate as stated. Will definitely look here for my trailer needs.
Rick
5/26/2009
Very fast shipping very good custumer service I will be ordering from them very soon Thanks
Robert
5/26/2009
You had exactly what I was looking for at a very reasonable price. You are definately cheaper than the local auto supply chain store!
Thanks
Rochelle
5/26/2009
Great service, price and products. I will be a regular shopper on the web site.....Thanks!
Sam
5/26/2009
Great Job, I got every thing I need @ A Good Price.
Tracy
5/26/2009
Great communication, fast shipping, product as described - overall, fantastic service! Would definitely buy from etrailer.com again and again!!
Vanessa
5/26/2009
First rate experience, very fast shipping! The communication was also top notch, I knew what was going on with my order at every step. Love the online videos that review most of the products, thats why I went with etrailer.com to begin with. Truly the best overall shopping experience.
Chris
5/25/2009
Great service, great prices and quick responses to enquiries!
Andy
5/24/2009
AS Promised ! I Ordered Hitch For my Chevy HHR on Weds.Eveing & it was at my door Fri.Afternoon.Very Easy Install,15 Mins! Perfect Fit Thank You !
Larry
5/24/2009
Great product, Fast shipping, Excellent service.
Adam
5/23/2009
Prompt shipping, good quality at a good price!
Dan
5/23/2009
Etrailer is well stocked and fast. Also I appreciate the consideration that I receive from then in the way of faster earlier shipping etc in appreciation for me shopping with them. Thanks Etrailer And I will be back.
Gerald
5/23/2009
Received wiring harness in record time!On a scale of 1to 10 for instructions and illustrations for installation,I would rate it 15, easiest thing ever!!had it done in 10-12 minutes! thanks guys!!
Howard
5/23/2009
WOW....WOW....WOW
What a wonderful experience. Excellent communication about my order and they upgraded me to express service at no extra charge. The part order was exactly as described and installation video was extremely helpful. I will return again.
Julie
5/23/2009
I purchased a Valley Hitch for my 09 Tacoma # V82790. The only one I found that attached to both the bumper and the frame. Fair price perfect fit two day delivery Thank you etrailer
Larry
Larry
5/23/2009
Pleasant shopping experience with etrailer.com - competitive prices. The free UPS ground shipping was fairly quick - ordered a bunch of towing stuff on Friday night, items arrived by the following Thursday. Also, web site is easy to navigate and has a lot of helpful info. Thank you.
Lu
5/23/2009
Etrailer has been one of the best online shopping experiences I have ever encountered. The free shipping was as fast as paying for overnight...Great. I ordered a hitch on Thursday afternoon and received it Friday, late morning, unbelievable...FOR FREE SHIPPING. The service has been great, the prices were awesome, and I can not say enough about the free and super fast shipping. Etrailer is now my first choice and number one recommendation. Any need I have in the future, you can bet I will go to Etrailer. Thanks for the great service.
Andrew
5/22/2009
I was very pleased with the service from etrailer. The product was as advertised, the price was good, and I received my items very quickly.
Don
5/22/2009
Thanks for the shipping upgrade and quick service. You guys are living up to your reputation I've gathered from other customers.
Greg
5/22/2009
These guys are the best. I order it comes and I install. It seems pretty simple but some merchants cant seem to get it right. Thanks again for the great service.
Henry
5/22/2009
I just wanted to pass along that I am very happy with the service from your company. I order a fair amount of things from the internet and I can say that your service is above and beyond anything else that I have experienced before. My orders were acknowledged, shipped, and delivered quickly. The acknowledgments were actually done by a person, not an automatically generated computer message. Anyhow, Im very happy and will definitely consider your firm for my future needs.
Jay
5/22/2009
Someone at etrailer is really on the ball! Got a very quick response after my order and a free shipping upgrade. That is how business should be done.
Jim
5/22/2009
I have purchased from a number of companies on the internet and have always received good service, however, none of them can compare to your company for speed, quality, and customer concern. I will continue to sing your praises when asked if I could recommend a company that handles the products you handle. Jon
Jon
5/22/2009
Wow - much better service than I ever expected.
Loren
5/22/2009
Great! Product shipped quickly, for less than anyone else, with good instructions and online videos! No complaints.
Marc
5/22/2009
Awesome experience! Very very fast shipping. Love my new trailer hitch, its already installed and being used. THANKS etrailer!
Marianne
5/22/2009
man this was easy, all I did was select my truck info, and there was my choices of hitches, click, click, done. Received emails keeping me informed as to the status of my order, order shipped less than 24 hours, just can't beat this company. thanks
Michael
5/22/2009
Never had as good order handling as this was. Ordered Yesterday and got delivery by noon today.
Thanks.
Stanley
5/22/2009
I ordered the hitch and necessary items Tuesday night and received them Friday in time to install everything and go play in the dirt with my dirt bike and mini-dune buggy. Thank you, you made my Memorial Day weekend possible.
Timothy
5/22/2009
Excellent service, One day shipping, I never leave comments but I had to for these guys
Daniel
5/21/2009
Order was shipped promptly. I received emails updating me on my order, and received a tracking number as soon as it shipped. Overall, very good shopping experience. Very happy overall
David
5/21/2009
You did an EXCELLENT job of getting me just what I wanted. It fit PERFECT!! and was very simple to install. I will be back for an other needed purchases. Thank you
Don
5/21/2009
Thank you so much for your prompt shipment. I will surely remember you the next time I have need of electrical parts for my trailers.
Emmette
5/21/2009
Thank you so much for your prompt and courteous service
Gary
5/21/2009
I purchased the 3 Bike Hitch Mounted Towing Bike Rack for 2 Hitch and love it. It is light weight and easy to use. Etrailer was excellent to deal with, ordered my product on monday and received on Thursday! Excellent product and Excellent Service.
John
5/21/2009
I purchased a Curt trailer hitch for my Honda Fit and a Thule 2-bike rack to go along with it. I received it all within 4 days of ordering and I ordered on a Saturday!! I could have easily installed it myself, but took it to my mechanic just to be sure and he said it was the easiest hitch hes ever installed. I would recommend both of these products to anyone and would DEFINITELY recommend etrailer.com to everyone. This is the type of company that will survive this recession!
Libbie
5/21/2009
Excellent prices! Excellent Web Site! And Excellent Service!... Your customer service is top notch with some of the best install hints and instructions on any product I have ever bought. You should be proud of your orgination. I will recommend etrailer to all my family and friends.
Mike
5/21/2009
Up to this point in the ordering/shipping process, the customer service and responses, etc have been extremely impressive!! Based on this, I expect the product, when received, to arrive as advertised/ordered. Barring any unforeseen problems, I would rate etrailer.com as an excellent company to do business with!
Ralph
5/21/2009
Super fast delivery, all received items perfect, did wiring install myself, easy deal! just had the hitch installed by pros as I couldnt bust loose the old rusty bolts, but extremely pleased with all aspects of this purchase. Thanks for doing business like real pros!!! Go Team!
Roger
5/21/2009
I rate etrailer.com as excellent in their service. I placed my on-line order for a trailer hitch for my 2006 Ford Ranger and it was shipped the following day with an email to me advising of the shipping and with a tracking number where I was easily able to find out the exact delivery date….and it arrived on that day as promised.
The installation was as advertised and it took me just less than 30 minutes to install the trailer hitch. This included the time it took to gather the few tools I needed and lower the spare tire out of the way. While it would have been slightly easier if I had help holding up the hitch to install the nuts, I did the installation by myself by using blocks of wood to support the hitch on one side while I attached the nuts on the other side. Piece of cake!
As a side note….Last year I had a hitch installed on my van conversion and it cost me close to $300.00 same type of bolt on hitch. They charged me $200.00 for the hitch and $100.00 to bolt it on. With the cost of this hitch $155.00 and my installation time I calculate that I made approx $150.00 dollars in a half-hour by purchasing the hitch from etrailer.com and installing the hitch myself. Now if I could do this for a living……..
Bill
5/20/2009
Thank you. I appreciate your great service.
Brian
5/20/2009
these guys are the best! fast shipping excellent prices
Craig
5/20/2009
Without question, the best service anywhere on the web, with an in stock inventory to match!
E. W.
5/20/2009
wow guys thanks sooo much for the FASTTTTT shipping and product I'll definately come back here to etrailer
Eric
5/20/2009
I like the quick response to my order. I ordered it on the 14th and received it on the 18th. I love the way you can track the UPS. Just one click and you have the UPS, one more click and you can see where your shipment is at the present time. I also like your prices.
Glen
5/20/2009
FAST SHIP, Perfect condition. 15 minutes and its on my car.
THANKS
Jeff
5/20/2009
I was extremely pleased with this sales transaction. The merchandise was exactly as described and etrailer shipped it to me very fast 3 days.
It was also reasonably priced and the shipping was free because items ordered exceeded $150.
Jim
5/20/2009
I knew nothing about hitches and bike racks at *all* and she was incredibly patient and looked up lots of items for me, explaining pros and cons as well as making sure items were in stock so we could get them here quickly before our camping vacation.
I really appreciated her friendly patience in assisting me and wanted to let your company know.
Thanks so much! My husband is so excited about biking in the redwoods!
Lisa
5/20/2009
What a nice job. I like the updates on my order and the upgraded shipping. Your order process was very easy as well.
I will shop at you site again.
Thanks
Nathan
5/20/2009
Great Curt hitch for the 2010 Soul! Installed myself in about an hour. Shipping was super fast! Etrailer you have a fantastic web page. Very easy to utilize and your price was well under other companies. Thank you. Ray
Raymond
5/20/2009
Great site all worked well.
Scott
5/20/2009
Hitch fit perfectly. Installation instructions clear and easy to follow.
Sheri
5/20/2009
I'm very leary of buying anything online, especially when I havent heard of the company before. But, you are awesome. Not only do you have the best prices and fast delivery, you have a really great, helpful, and considerate, customer service team. We had a bit of a problem with the order because of having a new address and your people were very helpful and even went so far as to call our bank to get it straightened out. I HIGHLY recommend your business and service. Thank you !!
Connie
5/19/2009
I ordered on Monday, got an email on Tuesday that it would ship within a day or two, and it arrived Wednesday! You cant ask for better than that!
Craig
5/19/2009
Great company - they go the extra mile to make sure your needs are met.
John
5/19/2009
Great experience...saved a bundle doing it myself and the Web site was very informative.
Shane
5/19/2009
Shipped same day. Arrived in 2 days. Just as described, Thanks
Wayne
5/19/2009
I don’t think there is any thing you can do to improve your site. It is one of the best shopping sites I ever been on. Ease of finding things, custormer service is great, shipping is awesome, people are great. When you call in for help you don’t have to sign up for anything to place an order unless you want too. I still have stuff to order but my wife says I am getting to be a shopaholic on your web site
Danny
5/18/2009
Thank You very much, I appreciate the good customer service. Thanks
Juan
5/18/2009
There was a problem with my order and I was worried there would be a hassle to get things right but after a quick phone call, everything was fixed and my order problem was resolved.
Great customer service! I will not only be a repeat customer, but I will strongly recommend etrailer to my friends!
Thank you-
Mark
Mark
5/18/2009
Awesome!
Product came before it was even scheduled. Well done!!
Scott
5/18/2009
I ordered a Valley class III hitch and wiring harness for our 2008 Mercury Mariner. The price was right the shipping was fast and the product installed easily. I couldnt be happier.
Tim
5/18/2009
Really fast shipping and the best price for the hitch that I could find. Thanks!
Alex
5/17/2009
I have shopped local and the internet and luckily found etrailer.com web site and man was I fortunate.
Web site was easy to use in locating the hitch I needed for my 2008 Jeep Liberty, the price was less than what I found on other sites.
The shipping was great timing and not too mention @ no cost.
It took my son & I approximately 10 minutes to install with everything fitting perfectally.
I purchased the wiring harness which was very simple to connect with reading and following instructions. With the long wire running to the battery which was the hardest part if you want the job done right but even so the hitch and harness took approximately 40 minutes. VERY SATISFIED AND BY THE WAY THE HITCH Class III very sturdy LOOKS VERY GOOD ON MY LIBERTY.
P.S. I have your site as one of my favorites.....
Thanks etrailer.com,
Danny
Danny
5/17/2009
Great service, parts arrived in a few days free shipping fitted no problem. Out of he box to functional was around 90 minutes for the tow bar and wiring.
Iain
5/17/2009
I used etrailer to get my Subaru ready to tow a sailboat. The service was prompt, efficient and cost competitive. The packages arrived just as promised. I would happily use etrailer again if the need arose.
Richard
5/17/2009
This is the 2nd order I have placed with etrailer.com. The 1st order went seamlessly. The product arrived as stated and was packaged very well with no damage. The option to choose what products are compatible with your vehicle is a very nice feature. Since I have never owned a trailer before and am about to buy one, I wanted all the information possible so as not to make an incorrect purchase. Product or accessory decisions are easy with the compatibility feature.
Thank you etrailer.com
Steve
5/17/2009
I was unsure of what exactly I needed. She took the time to help me and get any additional information that I needed. She spent a long time on the phone with me to make sure I got exactly what I needed. I appreciate a company that strives in customer service. I will be back the next time i need supplies. Thank you
Edie
5/16/2009
Perfect fit & function - excellent!
John
5/16/2009
Great site! Very happy with my purchase.
Mike
5/16/2009
I purchased a trailer light kit from etrailer.com on a Sunday afternoon. I recieved a confirmation email that evening and the product was shipped the next day. When I recieved the kit I was a little confused on the installation process but went back to the etrailer website and found an instructional video that answered all of my questions. I highly recommend etrailer.com and will definitley use them again.
Tim
5/16/2009
Great job guys, I appreciate the effort. Thanks
Forrest
5/15/2009
Very pleased! Even though it was a very small order I was very happy with the follow up emails, shipping and timeliness of delivery. Definitely would recommend etrailer.com.
Greg
5/15/2009
Great prices, great website with helpful videos for installation. Placed order at 3:30 pm on friday. Still shipped out the same day. Excellent service.
Jim
5/15/2009
This is the kind of service that keeps people
coming back to a business as yours and brings in more customers.
Jon
5/15/2009
I am pretty handy but I hate to work on cars. I jusually end up with cut up fingers and swearing I will never do it again
I purchased the Hidden Hitch for my 2008 Honda CR-V because I did not want to spend an arm and a leg at the Honda dealership.
The video made it look easy and quick. I am very HAPPY to say WOW!!!!! I crawled under the car am 6ft tall and 200lbs but I dont have a lift. It took me a total of about 50 minutes to install the wiring harness and the Hitch.
Thank you e-trailer. You saved me $$$ and your videos and instructions were VERY VERY helpful and accurate. This could not have been easier. I went out and hauled mulch within an hour.
Thanks again.
Ken
5/15/2009
Very efficient and quick service
Thank you !
Astrid
5/14/2009
I'm a first time hitch buyer. I was easily able to find the hitch for my vehicle and make a seamless internet purchase. I had my new hitch in a just a couple days. Thanks
David
5/14/2009
I ordered the hitch and light kit on Monday and installed them on Wednesday. Great service!
Don
5/14/2009
Awesome.
SUPER Fast and just exactly what I needed.
Eric
5/14/2009
I just installed the harness piece of cake, it was great doing business with you! I was very impressed with the speed and communication.
Thanks,
Jason
Jason
5/14/2009
Wiring harness arrived fast because of free upgrade in shipping and plugged right in no mess or hassle. Great website will recommend and use again!
Joe
5/14/2009
Fantastic service the wiring diagram was spot on so was completed with no hassle.
Will use this company again and have no problems referring to friends and family.
Richard
5/14/2009
The online purchase was simple. The shipping was very fast. I was impressed.
Rick
5/14/2009
I was total pleased with the service and the product I order from etrailer. My hitch arrived on time and fit perfect. I would and will recommend etrailer to all my freinds.
THANKS,
Happy Customer
Ron
5/14/2009
I got my front mount hitch 2 days after I ordered it and I placed my order about 5 PM. Instructions said it would take 25 minutes to mount. It took me 20 min. Very good experience!
Tony
5/14/2009
I ordered a Prodigy Brake Controller and the Ford Wiring Kit on Friday. Today is Wednesday and I installed in less than 20 minutes. Thanks
Bill
5/13/2009
The hitch I ordered came in very quickly, it was EXACTLY as advertised and was installed in about 20 minutes. I and very pleased with etrailer.com and will continue to use them and recommend them to my friends.
Brian
Brian
5/13/2009
I thought the service was awesome and the tech support great! Shipping was right on time! Excellent place to do business!
Bryan
5/13/2009
Big WOW factor regarding your website and attention to customer service.
I appreciate hearing from you and look forward to your other
correspondences and of course the product itself.
Best regards, Chester
Chester
5/13/2009
I recieved my order from you in a very short time. It was all there and installed eaisly following the included instructions. The whole shopping experience was very good. Thank you. I would recommend your company to others.
Chris
5/13/2009
Website was very easy to find what I wanted. Couldn't beat the price for the part I bought. I ordered my part Sunday and received it Wednesday. I am very impressed. Thanks, I have told my friends about etrailer.com
Dan
5/13/2009
Thank you! Everything arrived and everything is installed. You guys have always done well by me. 2 hitches and 2 wiring kits
Derrick
5/13/2009
My friend recommended you and he
was right in doing so. The phone support was great, and you all have
done a very professional job!
Have a great day.
Don
5/13/2009
I am so far very impressed with etrailer.com. I ordered my items not even 12 hours ago and they have already shipped. They kept me informed the whole time my order was being processed 3 emails of information. Keep this up and I will always do business with etrailer.com.
Jay
5/13/2009
My internet order for a trailer hitch couldn't have been handeled better. The order was shipped when they said it would be shipped and arrived when they said it would arrive. It was also what they said it was. Its nice to know that when you are spending $200 plus that the dealer is honest and prompt. I highly recommend them.
Ken
5/13/2009
The new cables arrived today , they fit just great Thank you for the great service. I'll recomend you to all my friends Thank you again Larry
Larry
5/13/2009
This speed was not expected, but IT CANNOT GET ANY BETTER THAN THIS. Thank you for a nicely done website to order off of, and for having what I needed for our new Rav4. The communication was EXCELLENT & very much appreciated.
Lonny
5/13/2009
So far this is the best customer service I have received by any company on-line. If the product is as good as your customer service I will definitely use your company again and recommend it to every one I know.
Michael
5/13/2009
I purchased a Kuat Alpha 3 bike hitch bike rack on May 11. I received it today May 13. I wanted to say thank you for your prompt service. I realize return business is important and you certainly have mine as well as my friends. Thank you.
Miguel
5/13/2009
Very impressed with the customer service and the extra effort
Peter
5/13/2009
I had a wonderful experience in dealing with eTrailer.com. My hitch and accessories arrived in pristine condition and nothing was missing. The product arrived quicker than expected and all this at by far the lowest price possible. Its rare that you get low prices AND exceptional service but eTrailer.com nails it! Thank you and I will be ordering again.
Barry
5/12/2009
My etrailer experience was great. Shipping was unbelieveably fast and the instructions that came with the pieces made the installation easy. I will definitely shop with them again.
Bill
5/12/2009
This is one of the best dealers I have dealt with. They keep you informed on the status of your order, ship fast, and have very good prices. I would recommend them any time. We WILL use them again. Thank you.
Bruce
5/12/2009
The hitch arrived in 3 days due to free upgrade on shipping. Packaging was good and every thing was in order. I dont believe any part of this transaction could have been any better. Thanks, Charles
Charles
5/12/2009
Very satisfied customer!! Ordered hitch on a Friday and received and installed it on a Tuesday!! Look forward to more orders from me!!!
Dan
5/12/2009
I have been trying to find magnetic trailer guide posts for my waverunner trailer since last year. Finally I found the right company and at a reasonable price. Looking forward to receiving them soon. I will definetly use etrailer again when I need something. Customer Service was great in helping me locating what I wanted.
Darline
5/12/2009
Thank you so much for your prompt service and great price. Now if you could
just arrange some nice weather in which to install it everything would be
perfect.
Seriously, thank you,
Gary
Gary
5/12/2009
Outstanding service. Customer Service was very helpful, and our order was received within 4 days of placing it. I'd definitely do business here again. Thanks.
Gregg
5/12/2009
Well, I ordered a trailer hitch and wiring harness from eTrailer on May 11, at 2:10 pm.
It was delivered on May 12 at 4:30 pm.
What can I say. GREAT Service.
Thanks Mike
Jack
5/12/2009
My experience with etrailer has been very pleasant. I ordered my hitch and bike rack on Monday afternoon and it was delivered the following Thursday afternoon. Wow what great service I recieved from etrailer. She was very helpful. The hitch did take a little longer to install than indicated but all ended well. It took about one and a quarter hours for myself and my son to install. I think it would be almost impossible for one person to do the job alone. Overall, a good shopping experience. Keep up the good work.
Joe
5/12/2009
Great website! I would shop here again no problem. I have already told friends how cool this site is. Easy to find what you want and then some. I'll be back!
Ken
5/12/2009
Fast shipping. You kept me informed. Will buy again.
Lou
5/12/2009
WOW!
A great price, unbelievably fast and FREE! shipping and great communication. This experience could not have been better!
Thank you so much for the wonderful service.
Michael
Michael
5/12/2009
The hitch came FAST and it is a quality product, includes all the hardware, and bolts up easily. The only problem was that the shipper was rough and one bracket got bent. I was able to straighten it with not much effort and all was well.
Robert
5/12/2009
Unbelievable how fast they ship and for FREE!!! Thanks Etrailer. I am now a customer for life. Your prices are very comparable and free shipping makes me want to always shop here to stop myself from having to shop around for better prices. You already have them!
I ordered our hidden hitch on Tuesday and believe it or not it was here in Ohio on Thursday.
Brenda
5/11/2009
So far you guys are unbelievable!
Dominic
5/11/2009
You did an excellent job of processing my order and delivering my hitch. You kept me informed and I would recommend your company to anyone looking for hitches or accessories.
Thank you very much.
Don
5/11/2009
I've had a very good shopping experience here on more than one occassion. Also the site is well organized. I'll shop here first as the need arises. Thanks
James
5/11/2009
Very helpfully staff. Great web site. Like the videos showing how things are to be installed. Good pricing.
Keith
5/11/2009
etrailer bent over backwards for me to get me my hitch on time. Great buying experience and great prices!!
Mark
5/11/2009
You are great, fast,knowlegable and friendly,youve got a winner. Product is as advertised with quick shipment..will continue ordering from you and let my friends know... Mike
Mike
5/11/2009
My order was processed & shipped very promptly, and all order communication via email was very prompt & thorough....overall a very good experience.
Scott
5/11/2009
Everything came just as expected. What a nice experience! Took about 30 minutes to install-even without having to remove tailpipe. Looks good and I'm sure will perform well for many years. After placing my order, I received notice it had been processed and shipped in about 1 hour!!! Thats service like no other. Makes me almost wish I needed another hitch just to order one from you guys! Thanks!
Will
5/11/2009
Great company to do business with. Product arrived days before I expected it, and with no damage.
Bernard
5/10/2009
After shopping around a bit I called eTrailer. She explained a few options to where I could make a decision. I truly did NOT want that ugly black piece of steel under my rear bumper from left to right. She know that to and I didn’t have to tell her.
I continued shopping and found better prices – BUT – it was a lesser product or lesser quality. I didn’t find a better deal.
I called eTrailer back. I asked 2 or 3 questions which lead me to the same decision – Class II Hidden Hitch. Hidden is the key here. You see no ugly black bar. None.
Installation?? Follow the instructions – in order! If I had done that I would have had the hitch installed in the 60 minutes posted on the web. The wiring harness with computer was not bad but took a bit longer. Okay, I’m picky. Every wire has to be just right. The only difficult part was running the hot wire from the battery to the wiring harness computer in the trunk.
I am very happy with my hitch and eTrailer. They really know hitches.
Jim
5/10/2009
I just wanted to say that it is very rare these days to have a company that has great prices and great customer service at the same time. I was very pleased with the great communication, fast delivery and the products were exactly as stated on my recent order.
Thanks etrailer !!!!!
Logan
Logan
5/10/2009
I received order confirmation from a human in an hour, shipping confirmation with upgraded shipping at no cost in 4 hours, and the hitch arrived in two days. Easy to install, did it myself in the driveway in about an hour.
Mark
5/10/2009
I was very impressed with the fast shipping of 2 days. The 87719 Hidden Hitch was of very high quality construction. It was installed on my 2007 Chrysler T&C Stow&Go by my local auto dealer. Thank You.
Richard
5/10/2009
Excellent product, solid material and secure. Not easy to assemble but it is worth at the end. highly recommended.
Victor
5/10/2009
Received my Cargo Carrier yesterday. Very fast service! I was able to put it together quickly and it is already hanging on the back of my jeep! Plan on taking my adult trike out this afternoon! Thank you for your service!
Christine
5/9/2009
The ordering experience was very good. I ordered my part Saturday and it arrived on the following Friday. The part was just as advertised and in excellent condition. I was informed of the status at all times.
Thanks
David
5/9/2009
Excellent communication from etrailer, I was notified by email, where my order was every step of the way. I was aware when my order was confirmed, picked and shipped all in the same day. I also appreciate the instant UPS tracking. Etrailer makes outstanding use of real time messaging. I will definitely come back again.
Kathy
5/9/2009
My items were well packaged and arrived quickly, no complaints here.
Loren
5/9/2009
Great price for this hitch and the installation was very simple. I would recommend this to anyone looking for a quality hitch for their Impala.
Tom
5/9/2009
Hello
I Just have to say, I was totally astounded with the the shipping. I ordered the hitch on Tuesday and was cutting grass Thursday and thinking about doing something with the trailer, thought "no I don't have the hitch for my new truck so I can't" Looked up about that same time and the hitch was sitting there on my fromt porch.
Thats just awsome. Thats the way to do business.
I was already happy with the price but to have it so fast !!!!
I have booked marked you site and will return for my truck needs, more so I will pass this on to others.
Thanks.
Wayne
Wayne
5/9/2009
Thank you very much...I was shocked to see it arrive yesterday!
I assumed it would arrive either today or Monday.
We look very forward to completing the assembly and getting on the
road...I appreciate all your help!
Cheers - Adam
Adam
5/8/2009
Highly recommended!! The whole process from ordering to installing was excellent. My order was shipped promptly. I was informed thru email on every step. FREE SHIPPING! Other sites avg about $65 for shipping...Another pleased customer.
Bernie
5/8/2009
Service is great and very fast.
Bert
5/8/2009
I was pleased with the item I ordered. I recieved my purchase in three days and shipping was less then half of other places selling the same item online. The price was lower for the item. Thank you.
Charles
5/8/2009
Finding etrailer.com was a pleasant surprise and definitely solved a trailer hitch problem for my neighbor. On Saturday 5/2 I stopped by my neighbors shop and found him wondering what he could do to get a hitch for his 07 SUV. The local supplier of hitches and hitch parts did not even show the hitch in their catalog, and to make it even more difficult, the hitch had to be installed not later than Thursday 5/7 for a trip beginning early 5/8. I went to my office and entered hitches along with the model of his SUV, on my computer and to my surprise, etrailer came up showing no less than FOUR different models to choose from. The hitch from etrailer came via UPS on Wednesday 5/6, along with the wiring kit. Everything fit perfect, and the SUV was ready to go a day early. PROBLEM SOLVED!
Dave
5/8/2009
Lets see. Great prices, no taxes, and super fast order processing..... What else can you ask for?
Eric
5/8/2009
I ordered a Hidden Hitch and it fit my vehicle perfectly and was easy to install. I also ordered a wiring harness which was also very easy to install. It only took two days to receive my order and I am perfectly happy with it.
Kevin
5/8/2009
My shopping experience was great. I would recommend them to family and friends.
Larry
5/8/2009
Very fast delivery & great service. Parts ordered was here in just A few days. A little over kill on the packaging, but no lens were broken. In my book this is an A+ business to deal with. Thank you
Lee
5/8/2009
Excellent experience. I'll be ordering here from etrailer.com again.
Michael
5/8/2009
I got the hitch. I really appreciate the quick response to fill my order. Iwill be sure to tell my family & friends about etrailer.com.
Thank You,
Stephen
Stephen
5/8/2009
Great service, unit shipped very fast.
Chuck
5/7/2009
Quick and efficent, excellent communication. I will refer to my friends
Craig
5/7/2009
Arrived very fast and in very good condition. Will buy from etrailer again.
David
5/7/2009
Excellent, personalized communication. Very fast shipping. Great web site. Clearly the best place on the internet for trailer parts shopping. I am a repeat customer!
David
5/7/2009
AWESOME! I will definately share the wonderful experience we had shopping
with you.
Sincerely,
Joani
Joani
5/7/2009
I installed the hitch in my 2009 Jetta TDI in about an hour. No cutting or drilling. A really nice fit.
John
5/7/2009
Thanks for the GREAT SERVICE!!!!!
Mark
5/7/2009
Great, that describes it. The price was on the money, very fast shipping, the hitch was a perfect fit. The video of installation was very helpful.
What ever your trailer needs please check at etrailer.com, thanks for a great shopping experience.
Norm
5/7/2009
Very fast and friendly service . Will buy again. Thank you
Richard
5/7/2009
I ordered from you because of easy shipping to Canada and the install videos and written instructions on line.
They gave me confidence that if I run into trouble you have a team that will look after me.
Rob
5/7/2009
Price is alway the best and service !100 satisfactory.
Alan
5/6/2009
I am totally satisfied with my order from etrailer. I placed my order on Wednesday and it arrived on Friday in good condition, in spite of my choosing the standard free shipping. Installation was easy and it fits like it was installed by the factory! I will definitely use etrailer again and recommend this company to anyone who is interested in a good deal and service.
Carole
5/6/2009
Ordered side view extension mirrors custom and received exact item in only 3 days. All by online with no complications.
James
5/6/2009
I had never been to the site, but found it easy to navigate and place an order. They had exactly what I was looking for at competitive prices and in stock. It shipped earlier than expected too!
I would highly recommend eTrailer.
JoE
5/6/2009
I was impressed in how fast the item arrived. Just what I was looking for. I will come back again.
Mark
5/6/2009
Searched around for best $ and all things considered, this site was the best. Response and delivery was quick and accurate.
Neal
5/6/2009
Awesome, Professional and super fast delivery. HIGHLY RECOMMEND THIS SELLER. Was notified when order received and when shipped and the FREE shipping was icing on the cake. Hitch was delivered in a box not just loose or shrink-wrapped. Instructions easy to read and understand. Took my time with instalation, hitch and wiring, took less than 2 hours.
Thankyou
Peter
5/6/2009
One of the best experiences I have had with online purchases. The site is well organized and easy to navigate. Checkout was hassle free and very fast. The process was tuned to the buyer and I can find no better site that asks all the right questions and takes the bite out of the Back key.
Pricing is terrific and of course they deal in name brands. I especially enjoyed the install video and watched it a few times to be sure it was tuned to my application and sure enough when I looked at the mount location on my truck, well, they could have used it for the video.
All in all a most pleasant deal.
Peter
5/6/2009
What a great place to shop they had everything I needed to make my horse trailer look like new. Lights, 7 plug w/ cable etc. Recommend to all. Have been back 2 times since first order.
Richard
5/6/2009
This is a increditable place to shop.I placed my order this afternoon and is already shipped. Now that is awesome.
Rosalie
5/6/2009
I LOVE ETRAILER.COM!!! I will never shop anywhere else for trailer hitches, part, or accessories! I ordered and payed for a hitch and cargo carier for my HHR. etrailer called me to tell me that they were not compatable even though they both were 1 1/4 x 1 1/4. they explained why the two would not work together and made sugestions as to what I could do. They changed my order at no charge and shiped it the next day!
Steven
5/6/2009
I needed a cargo carrier that would fit an 1 1/4 inch receiver. I shopped around and found that etrailer has the best pricing as well as the best customer service both locally and on the web. Needless to say I wont shop around again, I will just go to etrailer.com. I also will recommend it to friends and family. GREAT JOB!!!!
Tom
5/6/2009
I have orderer from etrailer.com twice. Both times I got exactly what I ordered, well packaged, and shipped promptly.
I chose etrailer.com because they had the best price, but I am also very satisfied with their service.
Victor
5/6/2009
Excellent website. Very good descriptions and graphics. Very user friendly. Easy to order product. Very fast shipment and delivery. Thanks.
Bill
5/5/2009
Awesome site. Great shipping times, not one single issue. A++!
Charlie
5/5/2009
I have purchased 5 hitches from this site now. The prices are always excellent and shipping and handling has always been smooth and on time.
Craig
5/5/2009
The site was easy to use and I found the items that I wanted and needed quickly. Shipping was very prompt and I received my shipment very quickly.
David
5/5/2009
Excellent service, very good prices. I'd recommend this site to anyone.
Greg
5/5/2009
Thank you for an awesome product!! We recieved it yesterday and I took no time at all and what a well made product.
Thank you
Happy customer
Janice
5/5/2009
Oh my goodness e-trailer strives on making you feel like a VIP. Ordered a some parts in the middle of the night and by the time I woke up, they were already processing my order, I received a shipping confirmation a few hours later. Thank you very much e-trailer. Keep up the great work.
Josh
5/5/2009
I've just placed an order as a return customer. I've been highly satisfied with my experience with etrailer.
Kevin
5/5/2009
This was awesome. Called locally to find a trailer, terrible customer service. Spent two hours dealing with other trailer sites to no avail. I was on the phone with an excellent etrailer CSR immediately, and my hitch will get here when I need it at a price I can afford. Thanks!
Luke
5/5/2009
I am very pleased with the service. All items came on time in good condition. Everything worked as instructed. I definitely will come back and will recommend etrailer to others.
Michael
5/5/2009
I purchased a brake controller and 7-way plug for my 1999 F-150 before picking up our new travel trailer. I watched your video on how to install them and it came out perfect. Looked like a Pro did it...but I did it in the drive way! Thank you for the very informative video!!!
Stafford
5/5/2009
All I can really say is Thanks.
What an easy web-site to find things, The items I ordered showed up packaged nicely and everything is Perfect.
Ill be back to get more things in the near future.
Thanks again,
Todd
Todd
5/5/2009
Thank you. Good site and service!
Todd
5/5/2009
great service
arrived 3 days early with free shipping thanks
John
5/4/2009
I wanted to let you know what an easy experience shopping with you was. The video showing the brake controller installation made me confident that I could do it myself. I appreciate the fast shipping. Thanks much.
Josh
5/4/2009
Way too easy. I found the hitch and wiring kit I needed, it showed up a few days later, and everything fit perfectly. Also, it was almost $100 less that a local trailer supply. I will be back!
Mark
5/4/2009
Etrailer has the best pricing on the internet. They have fast free shipping and great communications. Ill always check with them first before buying from someone else.
Thanks
Mike
5/4/2009
One of the best experience. Ordered on Thursday, arrive Friday, installed on Saturday and bike riding on Sunday! Highly recommended!!!
Antonio
5/3/2009
Wow, what service. I received my order in 2 days from E-trailer. I'm very happy with the product... but the service is fantastic! Thanks, Bob
Bob
5/3/2009
my experiences with etrailer have been nothing short of excellent. fast, expert service
Derek
5/3/2009
I doubt there is a better website for trailer related products. Service is fantastic because the customer is their first priority. I will visit again for sure.
Dave
5/2/2009
The experience was outstanding, the order shipped within 3 hours and arrived on schedule. I will buy from etrailer again
Robert
5/2/2009
Excellent service from placing order, shipping/tracking and product as advertised. An unusual occurrence in this day and age!!
William
5/2/2009
I bought the class II receiver package for the ford explorer and I am more than satisfied. shipping was fast, installation took me about 40 minutes, and it is now a year later and I havent had to touch it sense! it works great! thanks etrailer
Allen
5/1/2009
Your website is great. Its easy to use and intuitive. The price was great w/ free shipping. My order was processed fast and I received notices throughout the process. Finally the hitches I bought fit nicely on my vehicles and the instructions were very helpful. I bought two for two different vehicles and both went on relatively easy although it is naturally a bit difficult to handle heavy clumsy items such as a trailer hitch without an extra pair of hands. Thanks for the great service.
Anthony
5/1/2009
The website was excellent for helping me understand what hitch and accessories I needed, and what the installation would entail. I ordered exactly what I needed, and it arrived on my doorstep 36 hours later. The hitch bolted onto the frame perfectly, with only a little difficulty because I was working solo. I saved well over $100 compared to the dealer-installed hitch.
Bill
5/1/2009
Looked at several auto parts stores around town and everyone of them were going to charge me 40 more then what etrailer had the part for even with standard shipping. No hassles, no problems and quick turn around. I would highly recommend this place to everyone I know. Thanks again.
Brian
5/1/2009
I was very happy with the rapid service. I received my trailer wiring harness which was just as I ordered and it was as easy to install as was stated.
Would recommend etrailer to anyone.
Charlie
5/1/2009
Very impressed with sales help and prompt shipping advice. Thank you.
Cliff
5/1/2009
Ordered a Trailer Hitch, Transmission Cooler, and Wiring Harness and got exactly what they advertised! Fit perfectly and with the help from the videos here and a Honda Website for installation instructions, I had all the instructions for installing everything. Took the guesswork out and made the installation a snap. Great vendor to shop from!
Jackie
5/1/2009
Great selection. Shipped fast. Very friendly customer support.
Thad
5/1/2009
Looking for hitch accessories. Pulled up etrailer, found what I was looking for on first search, ordered, shipped same day. Cheaper than […] and […]. Same day shipping and quicker than the shipping selection I requested at no additional cost. This is my supplier from now on. I look for excellent customer service, etrailer is where to get it.
Tim
5/1/2009
Fast hassle free buying experience, Super fast shipping, and a very good price. Absolutely no complaints with etrailer.com . Will definately buy from this store again.
Dave
4/30/2009
received parts last night, thank you! Very fast shipping and the parts look great.
Dave
4/30/2009
Thank you very much for your wonderful customer service. I recently ordered a trailer hitch as well as a bike rack for that hitch. I made a mistake and ordered a bike rack that did not work with the hitch for my car. You contacted me within 30 minutes of placing my order. She explained my mistake and stayed on the phone with me while pointing out several options that would work with my hitch. This process took close to 15 minutes, but she was very polite and helpful during the entire process. Thank you for having a great support staff!
Geoff
4/30/2009
etrailer was awesome to work with. I ordered a Yakima bike rack and it was at my door in 2 days and the best part was that i didn't pay a dime for shipping. Their pricing was far cheaper than all of local bike shops.
I highly recommend etrailer and would order from them again.
Jami
4/30/2009
The wiring harness I ordered was at my house in 2 days.
Price lower than others and you cant beat the shipping.
Thanks etrailer
Larry
4/30/2009
Great! Quick delivery!
Marie
4/30/2009
I ordered it on a Sunday and it arrived at my house on Wednesday that was fast.
It was breeze to hook up
thank you
Randy
4/30/2009
Your service is very fast and efficient. I searched all the automotive and trailer places in my area for this simple item and could not find one. I was pleasantly surprised when I found you on the net and you actually had one in stock.
Robert
4/30/2009
The T-One wiring harness is a great product. Very easy to install. Great service from etrailer too. Had my purchase in two days...!
Ron
4/30/2009
I liked the promptness of my order. When I received it it worked well. Thanks!
Virgil
4/30/2009
I send a couple of emails and received answers quickly which helped me to order from you, the ordering process was easy, your price was great and I look forward to receiving the order.
Thanks,
Wanda
Wanda
4/30/2009
I drove around to all the auto parts stores for a trailer tow lights wiring kit for my newly purchased used 2005 Ford Escape but they did not even have one listed in their ordering system I found etrailer.com and found exactly what I needed, and 3 days later I got it.
Thankyou etrailer.com.
Charlie
4/29/2009
I heard positive things about etrailer from a friend.
I ordered a hitch, receiver and wiring harness for my 2007 Honda Odyssey. I placed the order on a Monday after 5pm. I received everything within 3 days, as promised. The hitch installation was simple, since the hitch installation video is on youtube. The hitch took 35-45 minutes to install on a 2007 Honda Odyssey. The wiring harness was also very easy to install, as the video installation is posted on youtube for my vehicle.
What a great company. Highly recommend and I will definitely do business with etrailer again in the future.
Thanks.
Clint
Clint
4/29/2009
Excellent site. Found the part I needed easily and the video, although not needed, jumped right at me and was so easy to follow. Ive got this site bookmarked!!
Dale
4/29/2009
Hey all, I ordered a brake controller this morning from etrailer.com because after hunting the internet this company had the best price after shipping. Just pulled my boots off after work,checked my email and to my surprize the order was shipped and they found a way to upgrade shipping from 7 days to only three at no extra cost. WOW and its still the same day. Thanks etrailer.com Farmer Dan N.E. Oregon
Dan
4/29/2009
First experience with etrailer was very easy. They had the parts and the information to get me on the road quick.
Dave
4/29/2009
I couldn't be more pleased with the purchase I made from etrailer. From beginning to end etrailer shows how much they appreciate their customers through friendly service and the fastest shipping ever. I will buy from again. THANKS SO MUCH!!!
Denice
4/29/2009
The hitches showed up nicely packaged and fit perfectly, so I will definately buy from them again!
Kevin
4/29/2009
Etrailer is great!
Matt
4/29/2009
Got just what I ordered. Shipped on time as promised. Will use again.
Steve
4/29/2009
The whole experience was painless, from ordering the parts, delivery of parts, to the installation of parts. Ordering was as easy as one, two three with the step by step procedure put in place you couldn’t go wrong. I had my doubts about the installation though I thought for sure I would have to do some drilling or make a modification of some kind, in order for it to fit properly, but no it was as smooth as silk. All the bolts lined up and I had the hitch installed in approximately thirty minutes. Upon completion of the hitch installation I connected the wiring harness, and tested the lights and I was done all under an hour, including clean up.
Thank you for a this smooth experience. Just about every install has at least one thing you have to deal with, but not this one, I cant remember the last job that went together this easy.
Al
4/28/2009
etrailer.com was extremely easy to use, had the best price and shipped the order in less than 24 hours. I will use etrailer.com again.
Thanks
Dale
4/28/2009
I found your website very helpful. I found parts faster and cheaper on your site than any other site. The best part was I recieved my order a day earlier. Thanks for a job well done!
David
4/28/2009
Your website is one of the most organized and informative I've ever visited for shopping. Your staff was very friendly, courteous and helpful on placing my order. The order arrived well ahead of expectations and was very easy to track. It's good to do business with such a professional organization.
Thanks !
Doug
4/28/2009
Very Friendly service and competitive prices and as promised my items shipped ultra quick!
Thanks
Fred
4/28/2009
First class!!!
Ordered my hitch on a Tuesday and recieved it on Thursday. Can't beat that for fast shipping.
Greg
4/28/2009
Placed my second order...fair prices, good inventory and fast service.
Thank you
Hugh
4/28/2009
I used regular shipping and the items arrived in three days why pay extra for 2nd day?. The parts fit very well and everything was included in the Kits.
The instructional video for the wiring harness was VERY informative and made installation easy. Overall I am very pleased with how everything worked out.
John
4/28/2009
You rock. Looking forward to getting it all set up for a long roadtrip next month.
Joshua
4/28/2009
That was the fastest shipping I have ever experienced. Are you my next door neighbor? Thank you for a fool proof wiring kit. Works like a charm.
Marty
Marty
4/28/2009
My hitch and accessories arrived ahead of schedule and were incredibly easy to install. I am VERY pleased with my purchases here.
Thank you very much!
Patrick
4/28/2009
etrailer.com is impressive, to say the least. Great communication after the order is placed. I received an email receipt immediately, then tracking information followed shortly after. Shipping was quick as well.
etrailer had the best prices I could find on the internet, and their prices beat my local stores prices by quite a bit, even with shipping charges.
I will be a return customer!!!
Scott
4/28/2009
I wanted to check in to let you know that I successfully installed the
trailer and wire yesterday. I also wanted to commend your company on
the terrific service I received. The shipping was timely, the cost was
great and it was shocking to me how easy it was to install the trailer
and wiring. Based upon a quote I received from a local trailer company,
I know I saved at least $200 to $300 on my hitch and wiring as compared
to paying (or overpaying as the case may be) a local company to do the
work.
It was a pleasure doing business with you.
Regards,
Bruce
Bruce
4/27/2009
Holy cow! Quick shipping. I have never ordered a product from any company and gotten it shipped out this quick. I'm excited to get my product.
Chris
4/27/2009
The item I ordered was shipped very quickly. I received it within 4 business days. The item was exactly was I needed sometimes its difficult to tell on line. I would definitely shop at etrailer again.
David
4/27/2009
I bought a cover for the spare tire on my boat trailer and its great! The shipping was fast and the product is terrific! Need I say more? Thanks E Trailer
Doug
4/27/2009
I ordered a complete trailer tow set up.
A class III hitch, weight distribution
system with dual cam anti-sway control,
W/D shank, ball, and wiring kit.
All parts were in stock & shipped the same day the order was placed.
Fast, friendly customer service,
with in depth product knowledge,
good prices, & online tutorials.
tHANKs
Hank
4/27/2009
Wiring harness was a breeze to install and the best part was that it came with all of the parts including screws and no drilling!
I ordered one day and had my part 2 days later!
Great experience! I would recommend e-trailer to anyone!
Jacob
4/27/2009
I would like to comment on the excellant help you gave me, it took someone extra special to have patience with me. I received all my parts within a few days and it took only 1/2 hr to put it on my Van. It was a great experience.
ps: the draw bar is now called the thing dingy...ha
Thanks again
John
4/27/2009
The sales representative was very informative, courteous and knowledgeable. She spoke very clearly and she was very easy to understand. I have not received my products as of yet. But I would not hesitate to do business with them again.
Paul
4/27/2009
I had a real good experience in that the hitch was shipped in good time and it bolted right up just like the instructions said it would.
Thanks
Rick
Rick
4/27/2009
Great experience, great service,
good products, and fast shipping.
Would recomend to anyone.
Rosemary
4/27/2009
I will buy from this company again for sure. The same day i ordered, it was being shipped. Fast Reliable Service from a dependable company.
David
4/26/2009
I purchased a Cargo Carrier - 24 X 60 With Rails for $129.95 plus a Stainless deadbolt lock. Because my order was over $150.00 I qualified for FREE Shipping. Order was shipped out within 24 hours. UPS navigation link provided for tracking order was great. Thanks etrailer, for a smooth transaction ~ fast delivery ~ product was great. Highly Recommended
Jerry
4/26/2009
Great service, thank you
Ken
4/26/2009
What a great shopping experience. You were very helpful at the time of placing the order, the order was placed on Thursday and it arrived on the following Tuesday and now in use!! I have already recommended your site to others and will continue to do so. Again Great Job.
Paul
Paul
4/26/2009
Price, delivery, ordering very good. From Toronto Canada
Bernard
4/25/2009
Website was very easy to use. Order was processed very quickly and item received shortly after. The video was a great help with the install. 100 satisfied.
Brian
4/25/2009
I ordered the cargo top bag for my vacation. I ordered it a month early because I thought it would take a while to recieve it in the mail. But when I placed the order at 1pm one day, I was shocked to see it was at my door the very next day. That was some fast delivery and I didnt even express mail it. I would recommend this company for their etrailer needs any day. Thanks etrailer!
Melissa
4/25/2009
etrailer was great, I ordered My Draw-tite hitch Monday, had it Friday by noon. Installed it Sat. in less than an hour. Perfect fit, looks very sturdy, even came with all needed hardware.
Steve
4/25/2009
I'm at a loss for words. I'm not sure if you were the party that I spoke with on the phone yesterday,but I feel that if more business were run like yours this country would be in much better economic shape then it is. Your service is second to none.
Thanks to you and all your people!
Barry
4/24/2009
I ordered a back up camera - etrailer shipped it to me the very next day. Outstanding service and the best price = I will be shopping at etrailer from here on!
Bob
4/24/2009
Rack and accesories were delivered this AM!! Couldn't ask for better service. You can be sure when again I have a need you can fullfill, I will be back! Thank You, Thank You
Have a wonderful weekend / Curt
Curt
4/24/2009
I have dealt with Etrailer two times once in November of 07 and now March 09. Both time the service and response has been pleasant and speedy.
Thank You
Don
4/24/2009
Bought the T-one connector for a 2006 Equinox . Great price and shipping was outstanding, ordered on a Tuesday with normal shipping and it arrived on Friday!!
Jim
4/24/2009
Great web site, easy to use and they have everything. The price was right, the service was outstanding. I'll be back.
John
4/24/2009
Great service! Great price! Shipped on time! Thanks again!
Larry
4/24/2009
Great place to get a hitch. Arrived in less than a week. Fit perfectly. Would Highly Recommend!! By the way this was for a 1999 ford full size van.
Leo
4/24/2009
Flawless experience. Ordered hitch and wiring on Sunday night. Arrived in Massachusetts on Thursday, installed by myself in 40 minutes. So easy a dentist can do it.
-Dr. Dan
Dan
4/23/2009
This is the best place in the world to get your trailer parts.
You get instant feedback and personal service with folks you can count on.
Jim
4/23/2009
eTrailer has a great website. If you want any information about hitches this is the place to be. Their prices are as good as you will find. They get your order out FAST.
Larry
4/23/2009
Great pricing and great service. Delivery received in 3 days.
Michael
4/23/2009
Great service here. Hitch was delivered well packaged and shipped earlier than promised. Nice personal communication with the seller. I really liked the web site too. Easy to navigate and includes all info I need. I'll be shopping here again
Mike
4/23/2009
Its great! With the wire adapter, installation only took me 15 minutes, and the features are great. Very users friendly.
Peter
4/23/2009
I want to take this opportunity to THANK YOU for your prompt and efficient way that this replacement part was handled, it is nice to know a company that seems to care about their customers.
Very pleased with the whole transaction!!!
Have a good weekend.
Richard
Richard
4/23/2009
I'm tickled with my shipment and would use you guys again !!! Roger
Roger
4/23/2009
This is probably the fifth time I have ordered from etrailer. I keep coming back for the fast,trouble free service. These people take care of business!
Thanks again!
Terry
4/23/2009
This is an awesome site to order from. I am very pleased on how fast the item was shipped out to me within hours or ordering very very impressed would recommend to anyone.
Weston
4/23/2009
Very easy transaction. The converter worked perfectly and installed in less than 10 minutes. Thanks etrailer.com.
Brian
4/22/2009
Great pricing and service, thank you.
Dave
4/22/2009
Super efficient transaction...received feedback only a few hours after ordering that my order was shipped and the shipping was upgraded at no additional cost. Highly recommend etrailer.com for their great customer service!!!
George
4/22/2009
Great communication! Shipping was really fast! I got a quality item for a good price and would recommend etrailer for all your towing needs.
Gerald
4/22/2009
A quick thanks...
I ordered a hich extender on Monday afternoon. To my surprise, it arrived today, Wednesday, before noon. Thank you so much for the shipping emails and quick processing of my order. We will now be able to go biking at Mammoth Cave this weekend! Thanks again.
Marion
4/22/2009
I ordered a prodigy brake controler and it works great and the installation was a snap. I talked to [etrailer] on the phone and she is one the best customer service reps I have ever worked with. Etrailer knows how imporance customer service is. thanks very much etrailer.
Ronnie
4/22/2009
Hitch shipped the day I ordered it and I received it 3 days later. Installed in 15 minutes.
Scott
4/22/2009
Fast and professional. I have been looking for mirrors for my 06 Tundra for a long time. thanks for the fast service
Steve
4/22/2009
The prodigy brake controller is an excellent product. I received the item in 2 days using standard shipping thanks to the free upgrade in shipping by you. Installation was very simple by following the enclosed instructions. I will gladly order from you again!
Terry
4/22/2009
Great price, fast response, faster shipping. Thanks.
Aaron
4/21/2009
Fast response! Great products, but I really appreciate the videos that help me understand how to mount or use what I buy!
AndY
4/21/2009
Fantastic products and experience. Personalized service. Excellent site for detailed product information. Prices cannot be beat. Absolutely the best web retailer!
Chris
4/21/2009
I ordered the Hidden Hitch for a 2006 Subaru Forester. etrailer shipped it in a hurry with a free upgrade for shipping. Ordered Friday, and it came Tuesday. I installed it on the day it came without too much trouble. The video of the installation on etrailer was extremely helpful. What a nice feature!
Great service and price!! Thank you I'll use this site again in the future.
Chris
4/21/2009
I have a 2006 Toyota Rav4 and ordered a wiring harness so I could pull a trailer. I found the part easy to find using etrailers website and feel confident it will be the correct fit. Having the instructions on-line is also a great idea as it will allow me to prepare ahead of time for anything I might need to get the job done. Placing the order on-line was easy and I received instant feedback that my order whent through, then rather quick follow-up that the part was in stock and to expect a shipping update withing 24 hours. Mere hours later the same day I got a shipping notification and tracking number. Awesome service throughout the entire process, it leaves no questions to be asked and is very assuring! As soon as I get a good look at my friends trailer Im sure I will be back to order some replacement lights for it.
Craig
4/21/2009
So far, the experience has been great. Item was shipped the same day as ordered.
Gerry
4/21/2009
This is my second order from etrailer.com . I was very impressed with their fast service the first time and they were just as good or better the second time around. The trailer hitch arrived in perfect condition and in record time. My last experience with them was so good that I put then in my FAVORITES file and when I got my new car I needed a hitch so I went back. I wish all online sellers were this good. I am giving them my 5 star rating.
Glen
4/21/2009
Great shopping experience. Great product, great communication and service. Would shop from again. Thanks
Jackie
4/21/2009
So far, So good.
James
4/21/2009
I wanted to take the time to thank you for your excellent service. I recently purchased a trailer hitch….Thank you so much. I have already told all my friends and family about your incredible service and ease of use website.
Jeremy
Jeremy
4/21/2009
Thanks for the great service! Your company does it right by me.
- John
John
4/21/2009
Great service. Had the parts I needed and shipped them out quick!!
Kelvin
4/21/2009
Very informative description of merchandise. Smooth order transition and was shipped the same day as ordered with upgraded shipping status.
Ken
4/21/2009
I love the website and how fast my order was processed. Suggested items gave me an idea of what items I would need for future buys
Kenneth
4/21/2009
You have a lot of very good products.Very good price. Thank you !!!
Matthieu
4/21/2009
Thank you so much - that's why I am a returning customer - Great
Service!
Melissa
4/21/2009
Absolutely amazing, I bought a hitch and tow harness, received free shipping and it arrived in less than 5 days. This so far is one of the best customer service companies on the web.
Patrick
4/21/2009
One of the best web sites I have ever used for ordering something online. Selection is great, prices are even better and I absolutely love the videos! They certainly convinced me to buy some products that I was not 100 sure about but once I saw what they really look like and how they are used I knew they were exactly what I was looking for.
Roger
4/21/2009
I was quit impressed with the genial and professional way my needs were addressed, the speed of shipment and delivery,and the price was right too!! I would recommend them to anyone! They made me a happy camper!!
Ted
4/21/2009
I'm finding it way to easy to find and buy things. Great website, lots of stuff
Tom
4/21/2009
Excellent response & shipping. Would absolutely order from etrailer again. Highly recommended.
Al
4/20/2009
Great communication throughout the transaction. Fast shipping on a great product. I'm very satisfied and I highly recommend etrailer!
Brent
4/20/2009
Fast, fast shipping. Great instruction videos on the website. I saved hundreds doing it myself.
Edward
4/20/2009
great prices
great service
great selection
The best.
James
4/20/2009
These folks are FAST! Order shipped Fri and I recieved Mon, for UPS ground rate... Thanks to everyone at etrailer.com
Kevin
4/20/2009
I am impressed. It was very easy to find the product I needed. Excellent info on the product and easy to order. Same day shipping was a plus and everything came intact. Installation was a breeze. Thanks again.
Kurt
4/20/2009
WOW!! You guys saved the day. With the prompt delivery I received on the Hitch I was able to install the hitch and pick up the Boat I purchased by the weekend. Excellent communication on the delivery date.I will certainly be coming back for all my towing needs.
Norm
4/20/2009
Extremely fast shipping. I ordered at 4:57 pm Central time, and shipped the same day. I couldn't believe it had shipped the same day with 3 business minutes left...A very good company to deal with!
Paul
4/20/2009
Great selection, fast shipping. Have dealt with them before and always have had a good experience.
Phil
4/20/2009
Thank you for the fast service
Tamberlyn
4/20/2009
I appreciate the quick service. The installation was easy and works great on the truck. From the time I ordered until it was on my truck was only a few days. Thanks!
Tim
4/20/2009
Excellent service, fast delivery and very good follow-up.I never had to return an item, but I am sure etrailer will not disappoint me!
keep up the good work!
William
4/20/2009
Im very impressed with your company. You confirmed my order promptly. You shipped and confirmed shipping promptly. I feel a bit guilty that I didnt have a bigger order for you. I will definitely order for you again if the need arises.
Thanks,
Garry
Garry
4/18/2009
Always quick with the order. The BEST PRICES and prompt shipping! I'll buy again!
Gary
4/18/2009
Would purchase from etrailer again without hesitation. Trailer hitch was just as described. Easy to track order. Very pleased.
Hugh
4/18/2009
Excellent service, prompt and accurate. Pleasure to order from and would highly recommend.
Mark
4/18/2009
First of all, I chose to purchase from etrailer because they put instructional videos out for their items...including youtube! Thank you for your willingness to teach.
Second, the price, service and ion was excellent, not to mention they upgraded my shipping for no additional charge. I received the item 2 days later!
Third, there was no high pressure sales. My rep was very helpful with my questions and was able to answer all of them.
I will be back. Thank you!
Mike
4/18/2009
I can put this simply - when I need a solution for my trailer needs, I come to one place and one place only...etrailer.com! I have only needed to come to them a couple of times, and each time they are courteous, efficient, and correct! Thanks!
Brad
4/17/2009
i have to say you guys are quick, efficient, and have made my process very easy. hope it is as easy as this has been to install. thanks,
Chris
Chris
4/17/2009
I purchased the hidden hitch for my Toyota Highlander 2007. After arriving exactly when it said it would, I reviewed the video you had online. The hitch took me approx 20 minutes to install and was so easy! I then went to look for the wiring harness and found that there was none. After talking with Toyota they informed me that the trailer harness was not part of the Tow Package and that I could get them to put one in for me for $175. I duly hung up on them, and came straight back to your website. Again you came through for me with instructions on how to fit the harness yourself. I purchased the appropriate harness from etrailer, and sure enough, after arriving within days, it took me around 15 minutes to install and cost me $30.
Thanks guys - one very satisfied customer.
David
4/17/2009
Smooth as can be. Ordered on 04/16/09 delivered 04/17/09.Packing was perfect. I would highly recommend them
David
4/17/2009
Thanks for the fast response.
Time to get the boat back in the water, so looking forward to getting the hitch put on the Jeep.
You guys have been a great help.
Have a great week!
Gus
Gus
4/17/2009
Super fast shipping. Very friendly to deal with. Problem with item and Etrailer took care of it immediately. Thanks
John
4/17/2009
Very slick. It was nice they keep you in the loop as to when your order will ship, when it shipped and your tracking number. If I ever need another hitch cover I would deal with them again.
Lisa
4/17/2009
Incredible service!!!!!!!!! I wish that other businesses including all walk-ins could display this kind of service!!!!!! thanks Mike
Michael
4/17/2009
Very fast service, with exceptional communication. Thank you, Mike.
Mike
4/17/2009
My order came yesterday (Thursday) and if the rest of the car was made this well it would last forever.
Thanks,
Morris
Morris
4/17/2009
Ordered a Hitch Adapter and hitch locks. Web site very easy to use - excellent search function. I received an e-mail that my order had shipped in a little over 2 hours after I ordered the item. GREAT SERVICE - GOOD PRICES!
Peter
4/17/2009
I want to tell you guys that I got around to installing the trailer hitch myself a few weeks ago. Your instructions were clear, information and video on your website was very helpful. I have a hobby lift in my garage, but this was simple and straight forward enough that I did the job on my back in my driveway approach with the aid of a friend... too much trouble to move the old car stored on the rack. No problems! It took about 2 hours start to finish rather than the 50 minutes estimated on your website, but still not bad for a first time attempt, and about how long I thought it might take.
Everything about doing business with e-trailer was smooth. Thanks for the great customer support and service you offer.
Sincerely,
Rod
Rod
4/17/2009
My experience shopping with etrailer was wonderful. Absolutely straight forward with the hitch finder and the other recommended parts like the correct wiring for you vehicle.
The installation of the Draw-Tite hitch onto my 2006 Chevy Impala was a snap with very good directions and the alignment of the holes was perfect with the car, obviously Draw-Tite uses a very good jig for there welding.
Thank you e-trailer
Daryl
4/16/2009
Wonderful experience all the way around ... from gathering info on the site, to ordering, to receiving my shipment super fast!! Would definitely shop eTrailer again. Thanks so much!
David
4/16/2009
Site is very easy to search and use.
Extremely quick shipment.
Excellent email notification.
Del
4/16/2009
Product arrived earlier than expected because etrailer expedited shipping at no cost to me. Great service.
Don
4/16/2009
Thought that your service was great. You show how to install components, even before orders are made and then you have great shipping. I've already recommended your products to friends.
Thank for the great service
Herbert
4/16/2009
I don't think I have ever had such prompt shipping on an on-line order. Ordered a trailer hitch mount Monday night received it in Georgia Wednesday morning. Excellent e-mail contact to keep me informed of the order processing and shipping.
Holger
4/16/2009
etrailer had the products I've been searching for, and the information about my specific application to help me pick the right product for my needs. They also had helpful installation instructions/videos. When it came to ordering and shipping, I was informed every step of the way from warehouse to my door!
Mike
4/16/2009
This maybe my best online buying experience, and I buy online quite a bit. I received the product as described, faster than was told, and it was a great value. I was so impressed with their expertise, I will buy from etrailer next time I need something for my vehicles. Thank you so much.
Rudy
4/16/2009
Excellent service, price and delivery by the promised time. Now all I have to do is find the time to install it! Thanks.
Bill
4/15/2009
This was my third order w/etrailer. They have EXCELLENT customer service, answered all my questions VERY fast. They e-mailed me as my order made it through their process and got shipped.
The ground delivery was actually too fast. I placed order on Sunday expecting it to take over a week, it shipped out on Monday and the hitch arrived on Thursday while I was away on vacation, luckily my meighbor held it for me. Everything was packaged in the box very well so nothing got damaged in shipping. Only very minor glitch was they included directions for a different car, no big deal because I could download directions from the site anyways, and view a video showing how to install I wish other internet companies could run this well. Anyone I know in the market for a hitch or parts Ill send your way. Keep up the great work!!!
Bruce
4/15/2009
1st time order from e-trailer, was simple, easy & on time, custmer service was great on fully explaining everything, I am sure I will be buying again from here.
Daniel
4/15/2009
I couldn't hardly believe how fast my order arrived shortly after I ordered it. If this country ran its business like etrailer does we would have alot less problems. Thanks again for your quick respnse.
David
4/15/2009
I am extremely pleased with my experience with etrailer. I found your prices to be very competive I saved at least $100.00. The hitch arrived sooner than I had hoped. I was very impressed on how well made the hitch was the direction were easy to follow I had the hitch installed with the wiring harness in about an hour. Please thank your staff for a great job
Dennis
4/15/2009
Great company. If you need trailer parts check them out!
Gary
4/15/2009
Excellent customer service and products delivered in a timely fashion.
Glenn
4/15/2009
Etrailer staff was very helpful buy promptly answering my several questions. The shipping process was prompt, and I was well informed on each step of the process.
Howard
4/15/2009
Great website. Finding and ordering the correct parts was a breeze. Very helpful videos, right down to dealing with stubborn rubber exhaust hangers!
Will definitely be back. Great experience.
John
4/15/2009
I am surprised at the fast service from etrailer.com. They are far above any company I have delt with.
THANKS
John
4/15/2009
Smooth, timely transaction. Fairly priced, well packed, shipped on time.
I'll tell others, and buy stuff from you again.
Mike
Mike
4/15/2009
I received my orders correct and on time or before time. I will do business with etrailer in the future.
Phil
4/15/2009
Shopping from your website was very easy. Finding the exact part for my vehicle was very easy. It even let me know any additional items that I might need to go with my application. With the step by step installation videos and printable instructions, this will be easy to install. You guys are awesome!! Got my order shipped right away. Thank you!!
Clifton
4/14/2009
Thank You very much, I'll be shopping here again in the future with service
like this.
David
David
4/14/2009
Their website is awesome ! I like how helpful it is narrowing the search for what you need. Etrailer.com shipped my order in less than 3 hours after my confirmation of purchase. Great service!
Derrick
4/14/2009
Installed in 20 minutes tops.
Thanks for the quick delivery and helpful Youtube video. Still need to hookup the electrical system, but that looks easy too.
Thank you for your excellent service.
Donald
Donald
4/14/2009
Have purchased twice from etrailer and am well satisfied. Prices seem to be the best, items shipped in a reasonable time, and product received was as advertised with no cheap substitutions. Overall a safe, trusworthy, reliable company for online ordering.
Eugene
4/14/2009
I was so excited when I found the hitch cover that I had been looking for at a reasonable price. I ordered 2 of them, and then even happier when my shipping was upgraded for free. I will definately keep this webite for future shopping.
Haley
4/14/2009
This site is so user friendly it made my purchase an ejoyable experience as it should be. The quality of the merchandise is above what I envisioned. Shipping was lightning fast and the product was packed very well. The Folks at this company truly care about their customers and that feels great! I'll definately be a return customer. Sincerely Thanks, John
John T.
4/14/2009
The best. 100% good experience. Very good company. Get a hitch you will love it. THANKS
Jonathan
4/14/2009
Extremely happy with all the details from start- buying to finish- shipped.
Kheley
4/14/2009
Smooth transaction. Good Price on Cargo Carrier. Fast Shipping. Website had enough information/description to make desicion on what carrier to buy. Highly Recommended A++++++
Luis
4/14/2009
Received the mats today. They were worth waiting for....fit is VERY
good.....Thanks for good service
Richard
4/14/2009
The product was awesome. Everything I had hoped for. Excellent shopping experience.
Sean
4/14/2009
Easy to find what I was looking for and to check out, very quick e-mail response notifying me that shipment had taken place and tracking of the shipment. I could not be happier with the service.
Thanks, Terry
Terry
4/14/2009
Was very impressed with customer service and the prompt service that I received. Thanks
Tom
4/14/2009
Answered the phone on a Saturday and answered my question. The part was not in stock but they arranged to have it shipped from the manufacturer so it would be here by the time I need it. All this plus they were the lowest price. Will certainly be back to shop etrailer.com in the future.
Bill
4/13/2009
You must have a person standing there with the part in hand, and a UPS
truck there with the door open! How fast is that!! Amazingly quick delivery, correct product and price about $60 less than local I can give you the best price store.
Well done!!! I will order from you in future.
Bob
4/13/2009
Very quick delivery. Hitch fit perfect and was easier to install than advertised, 30 minutes.
Dan
4/13/2009
Great quick service had the part no-one had locally! Quick shipping and communication about the status of my order. I would highly recommend this company.
Glenn
4/13/2009
Great service for a good price. Thanks
Grant
4/13/2009
Got my order much quicker than I expected. Good service. Thank you
Gregory
4/13/2009
It was easy to find what I was looking, and fast shipping. bottom line I will buy again from this site.
Jacob
4/13/2009
I loved the fact that I ordered on a Sunday and I recieved coorespondance right away. I recieved my package on Thursday, although I only paid for regular shipping. The prices are awesome and I love that I found everything I needed in one place! Already looking at placing my second order! Thanks sooo much!
Katie
4/13/2009
This site is great. They carry everything from entry level $, up to expedition level $$$. My order was promptly shipped and it was a large order for a roof rack with an extension. Their prices beat what I could find [..]! Shipping was FREE and my rack was quickly attached to my vehicle. I have already used it!
Matt
4/12/2009
I am very happy with my purchase from etrailer.com The price is right, there was a video of installation on my honda odyssey, and the shipping was tracked all the way until delivery. I am very impressed and will be back.
Ryan
4/12/2009
I received my trailer hitch, installed it, it works get! Easy to install!
Thank You
Clayton
Clayton
4/11/2009
Price, communications, shipping time, ordering process all GREAT! If youre looking for a Hidden Hitch this is a real good place to deal with.
Dan
Dan
4/11/2009
It was exactly as described. Thanks to the foresight of the Honda engineers and the wiring harness manufacturers and etrailer.coms excellent presentation and delivery, it was a snap of an installation. Since I am not a wiring expert, that says a lot. Thanks for the excellent product and I will recommend etrailer.com to my friends.
Ed
4/11/2009
All of my purchases with Etrailer have been an excellent experience. There has never been any problem or issues when ordering either online or over the phone. Every one who works there which I have had contact with are great people. The many items that I have purchased are top quality and I am very satisfied with everything.
Garry
4/11/2009
I think you guys are the the most professional bunch of people I have dealt with online in a while. Thanks again, it was a pleasure
Joseph
4/11/2009
Very fast shipping... I was very pleased with product... as advertised.
Lee
4/11/2009
I am very pleased with the service provided. Shipping was very timely. Had an issue with one of the items and the exchange went very smoothly. Thank you.
Matt
4/11/2009
Fast shipping, great communication, low prices. I am incredibly impressed with my first experience with this company and would recommend to anyone. This is a first class professional company!!
Craig
4/10/2009
From start to finish you couldnt ask for a more perfect shopping experience. It arrived on the day promised. I would definitely recommend etrailer.com.
Edward
4/10/2009
Etrailer had my product in stock when other retailers had to order through the manufacturer. [They] took my order, assured me that my item was in stock, and it arrived at my door days sooner than I expected. I'll definetely be back the next time I need trailer parts.
Greg
4/10/2009
This is the second time I've bought from etrailer.com and the experience was equally satisfying both times. I called with a question, and received a prompt courteous answer. My hitches and wiring harnesses were for a Honda CR-V and a Honda Pilot....the items were well packaged and arrived quickly. Both hitches fit well and look great on the cars. Thanks for the good service. Jack
Jack
4/10/2009
Phone help was great, no pressure and they knew the products. Shipping was quicker than expected.
Joe
4/10/2009
etrailer was great. Easy to work with. The bicycle rack I ordered showed up on time. Nice equipment. Great deal. Thanks much!
Mike
4/10/2009
Great Price! Great Products! ... I am EXTREMELY pleased with etrailer.
Mike […]
Happy Customer
Mike
4/10/2009
Communication with customers is excellent. Quick shipping. Tracking information is available right away. Would recommend to others.
Raymond
4/10/2009
We just received our Class II hitch for our 2008 Suzuki XL7 part number 82552. My husband had it out of the box and on the car in 15 minutes!! And he did it ALL BY HIMSELF. He said it was like it was made to fit on the car I tried to tell him it was, but men...they dont listen! Hes thanking me now that we saved over $300 by ordering and installing our own hitch from etrailer instead of having the dealer install it for us. Thank you for the fast and smooth purchase and shipping we will DEFINATELY do business with you again!
Stephaine
4/10/2009
Great service! Hitch installed easily, and in less than the 40 minutes described in the product description.
Todd
4/10/2009
Great price, quick shipping, perfect fit, great installaion video mostly it ensured me that this was the right part. Have already recommended the site to other truck owners.
Tommy
4/10/2009
Great Product. Exactly as described and fast shipping. Will be doing business again.
Travis
4/10/2009
I received the prodigy brake controller today as promised, removed the side panel off my 2007 Toyota, plugged in the wiring harness that was ordered to my factory harness, mounted the bracket plugged it in and everything worked like a charm. A total of 15min. thank you etrailer!
Wayne
4/10/2009
Prompt shipping great prices and easy to understand instructions. I really liked the videos of the installation process. It was nice to tackle a project with no surprises. Thank you Etrailer.com
Bob
4/9/2009
ETrailer shipping was so fast within an hour I had shipping confirmation I can hardly believe its possible! They also upgraded my shipping for free, these guys rock, dont buy anywhere else!! Will certainly buy here again next time.
Brent
4/9/2009
Outstanding service and the fastest shipping I have ever had. Thank you
Bruce W
4/9/2009
Great products. Ordering was easy and straight forward. This is my third purchase and every item has been as described or better. The quality of this latest hitch for my wifes Vibe is outstanding. I was planning on taking a picture to send in, but you cannot see anything but the little hitch cover. There are a lot of muffler parts in the back of a Vibe, but this hitch slips right around everything.
David
4/9/2009
The site as very easy to use and to find what you were looking for. Images were very good also. Pricing was right on. This was my first purchase
Dwight
4/9/2009
Great communication, extremely fast shipping 3 days from order to door, free shipping, Would recommend buying from them! I will definetly buy from them again!
Jim
4/9/2009
So far the experience has been nice and easy. Im checking on the status of the order.
Joe
Joe
4/9/2009
I want to thank you for your professional handling of my order. It arrived today 4/9/09 (Thursday) about 2:00 pm.
I installed it in approx. 1/2 hour.
As a retired small business owner I can appreciate it when a company is first class and truly cares about their customer.
All the information was transmitted to me in a timely manner and I was able to track the package from terminal and almost to my door.
You should be proud of your company and anyone involved with my order
Mel
A very satisfied customer
Mel
4/9/2009
etrailer has never let me down before and this time was no exception. The customer service staff were extremely helpful when I ran into ordering troubles. They were able to resolve the problem on my first call. Thanks guys and I will continue to do business with you!
Mike
4/9/2009
Great price, the fastest shipping I have ever had from a company. Ordered one day and here the next. Will do business again with the quality products.
Noah
4/9/2009
Doing business with etrailer is about as good as it can get. The best people in the world to deal with and go out of their way to provide super service and products. If you are not satisfied with etrailer you just can not be satisfied.
Rick
4/9/2009
Simply awsome. Great prices. Upgraded shipping without charge. Would certainly do business again.
Tom
4/9/2009
I am very pleased with my purchasing experience at Etrailer. I ordered on Saturday evening, recieved confirmation Sunday, shipped on Monday. Outstanding service, excellent pricing and selection.
This is the second hitch setup I have purchased from Etrailer and I dont see myself buying anywhere else in the future.
I highly reccomend them!
Troy
4/9/2009
Received my order today and it is perfect-fast shipping and very well packaged. I had made a mistake and a young lady helped me correct the order-great service and products-and will be buying from again in the future thanks again william
William
4/9/2009
Everything came fast and was exactly as it said on the website. The hitch and wiriing was installed on a 2009 Wrangler. In 25 minutes I was completely done with both jobs. I am a happy camper, and would recommend etrailer to anyone. From ordering to install, it was a great experience!!!!!
Adam
4/8/2009
Friendly, Excellent Service !!!
Brad
4/8/2009
Very nice and knowledgeable customer service, very happy with the controller received and installed next day. The install was much easier than the last one from another supplier a few years ago...Thanks etrailer!
Dave
4/8/2009
The best Customer service I've had in sometime. Received everything in 3 days of order just like I ordered. Everything is perfect
David
4/8/2009
Exceeds expectations with shipping selections. USPS is still the cheapest thing going for customers and was the determining factor in using etrailer. The responsive fullfilment staff is just a bonus. I will be back and will recommend highly to other customers as long as etrailer maintains USPS shipping and good pricing.
Geoff
4/8/2009
You guys rock.....Thanks.
Marshall
4/8/2009
Great service. Speedy delivery, and everything installed and came together as described.
Thanks Guys & Gals
Michael
4/8/2009
Super service! Shipping on same date as ordered is great. And faster delivery than anticipated will be super. Thanks. I'll be back.
Ron
4/8/2009
The ordering process went smoothly. The customer service representative was able to answer all of my questions.
Ron
4/8/2009
Purchased Draw-Tite Hitch and wiring kit for a 2009 Pontiac Vibe. Everything fit perfectly and items were packed well and included all instructions.
Do not waste your time shopping elsewhere. etrailer has it covered!
Thanks!
Steve
4/8/2009
Great website, easy to navigate. right products with clear descriptions. fast shipping!
Dan
4/7/2009
This is the fourth vehicle I have outfitted with towing equipment through etrailer. You have what I need at a reasonable price. You keep a library of documentation, so if I loose my docs I am not lost. Your shipping and delivery is as you say it will be when you say it will be.
Don
4/7/2009
I received my cargo carrier and cargo bag today, and I must say Im very happy with both! The quality of both is very good, I received them promptly, and they are exactly as advertised.
I will continue to be a customer of etrailer in the future!
Mike
4/7/2009
You had the parts that i needed to make my drive alot safer
Alton
4/6/2009
Super easy install...Don't even think of paying the dealer for this part. I think I did the install in 12 minutes, start to finish.
Thanks!
Brian
4/6/2009
Got my harness today...fast shipping and excellent price!
Dan
4/6/2009
I ordered a hitch on Monday night, and by Thursday it was here in North Carolina. I found the installation to be quick and it took me only 40 minutes to put it on I took a couple of breaks to think out the installation process. I have a little tip I would like to share. I tied on some fishing line to the wire guide and used needle nose pliers to find the fishing line and pull the wire through the cross bar. That was the easiest way to install the hitch with the spare tire on and using a creeper. You guys are awesome. Thanks!!
Donald
4/6/2009
Everytime I've dealt with etrailer, everything has been PERFECT!! This place rocks and I've recommended it to many friends who have used it!! Thx for the low prices and quick shipping!! You guys are awesome!!!
Greg
4/6/2009
Excellent site. It was easy to find exactly what I needed and the prices were great. Shipping is also top-notch. Highly recommended.
Jim
4/6/2009
Great service! My order shipped on the same day that I placed it. I also received it earlier than anticipated. The videos on the site helped with the installation. I had no issues installing the hitch and cabling. Excellent customer service. Thanks!
Ky
4/6/2009
As life is quite busy, I rarely respond to surveys. In your case, I will.
What an absolutely wonderful online shopping experience.
Your company is model for others to follow.
I had spent several weeks researching these items online and at local stores.
Your assembly & product videos show you really do care about your customers.
They also let you see & compare the quality & construction of your products.
Thanks Again!
Mark
Mark
4/6/2009
Etrailer provided a quality product and shipped the order extremely fast. Their prices and free shipping clinched the deal for me.
Lantz
4/5/2009
Got my merchandise at light speed!!
Everything now installed and working well.
The instruction sheet for the electronics was terrible!!! Took more
time to decipher it than to install it!
Thanks you for the good merchandise, shipped quickly. I am very
pleased with your order response and the very nice phone representative
who did a great job!! Will be a repeat customer at some point.
Larry
4/5/2009
The products were easy to find on the website and the order was shipped the next day. I had a very good experience ordering from etrailer.
Larry
4/5/2009
3rd hitch I've bought for as many cars you always ship on time and the units have all fit great, I put them on myself
Roger
4/5/2009
Good Prices, instructions, great searches for matching parts.
Why would anyone go anywhere else.
Keith
4/4/2009
Great comunication, Fast delivery, Great products at a good price. Great people to deal with. Thank You.
Ralph
4/4/2009
Perfect fit and the customer service from etrailer was exceptional…Very satisfied!!!
Art
4/3/2009
FAST FAST FAST. Second time I have purchase from you and once again I'm impressed.
Blaine
4/3/2009
I placed my order at 11am and got a shipped notification at 12:15..WOW
Bruce
4/3/2009
Great experience. Good email. communication. Parts shipped early. I wish all internet purchases were this easy!
Cam
4/3/2009
I ordered a bike rack from etrailer.com because of the low price and video that showed how the bike rack worked. The order was placed late on April 1 and I received notice that my item had shipped on April 2 and was to be delivered on April 3. Amazingly fast service. Thank you etrailer.com
Floyd
4/3/2009
Just a note to Thank you and your company for the attention paid to my recent order. Your website was very easy to follow and the order process was also quick. The response by e-mail was immediate and the shipping info was sufficient. Then came the surprise.... you note that the item was in stock and you and the company was going to the extra to get the item coming my way.... Please understand that I order considerable from the internet and most do a reasonably good job... BUT not what you folks do. The superior service and attention to the little details are truly appreciated.... In anticipation of the shipping time and need to get my trailer jack wheel operative, I took the chance and glued the old one... but the new one came before the glue had completely dried.... THAT IS QUICk....
Please pass on my congrats to all involved and understand the attention will not be forgotten.
Joe
4/3/2009
I continue to be amazed at how quickly my orders are filled. I dont even think about looking somewhere else when buying towing realted gear.
John
4/3/2009
Absolutely fantastic. Ordering was simple and easy. Shipping was fastest I've ever had with online ordering and not had to pay jacked up rates for. Ordered product on Tuesday and recieved on Thursday, unbeatable. Would highly recommend to anyone. Thanks etrailer
Keith
4/3/2009
I ordered a hitch cover yesterday and received it today before lunch!!!! Talk about fast! I love it!
Thank you very much!!!!!
Misty
4/3/2009
Selecting merchandise was extremely easy. The video tutorials are an excellent way to demonstrate your products. It also made it extremely easy for me to compare products prior to purchase. Purchasing was easy, too and your prices are very competative. I really appreciated the free shipping and I was also amazed how quickly your order was shipped, less than 24 hours from order placement. Ive bookmarked your site so I can visit again, and to help me to refer others to you, as well. Keep up the great service!
Tim
4/3/2009
We purchased a rooftop cargo bag Rola 4 cu. ft., I was very happy with the product, and at the discounted price, it was a great buy. Excellent service, quick delivery and reasonable shipping as provided make this a win-win deal! Thank you!
Alan & Peggy
4/2/2009
Outstanding!! Thank you
This is my 2nd hitch from you guys and I must say your customer
service and prices made me come back!!
Andrew
4/2/2009
etrailer.com defines customer service! Ordered merchandise on Monday, received it Wed. Good value & fast delivery. Keep up the good work.
Charlie
4/2/2009
I always buy my trailering equipment at etrailer. They have the best prices and great customer service. I highly recommend them.
David
4/2/2009
A very positive experience. The site is very well laid out and the merchandise is exactly as advertised. Very speedy service and some very good feedback from the personnel at etrailer. You have certainly won my business. Thanks etrailer.
Gerald
4/2/2009
I found your prices excellent, the site easy to use, and your prompt responses concise and easy to understand.
So, after I placed my order I placed a telephone call to my son. I knew [he] was looking for a tow package as well. I passed the info along. He was on the road so I looked up a tow package on your site for his Toyota Tundra. [He], through my assistance bought his tow package a couple hours after me. Word of mouth is a great sales tool when providing good prices along with good service.
I/we look forward to receiving our orders.
Ken
4/2/2009
Excellent customer service. We received updates regarding the status of our order - and the shipping was ON TIME!!!
Renee
4/2/2009
One of the best companies I have ever dealt with.
Ronnie
4/2/2009
Order was filled and shipped the same day. Well done etrailer, I highly recommend doing business with this company.
Shane
4/2/2009
This was the most painless shopping experience I have ever had. Easy ordering, Fast shipping, Great Service...what else can you ask for?
Tonya
4/2/2009
Excellent website complete with installation videos. Because of the way the website allows you to specify your vehicles make and model up front, I was able to order with high confidence that the items I wanted would actually fit my vehicle. And their shipping speed is fantastic - everything arrived in just a few days even though I took advantage of the free shipping option. I am completely satisfied with my purchase.
Bob
4/1/2009
Excellent price. Fast delivery. Great communication from the friendly staff. Whats not to like?
Bryan
4/1/2009
I have been very impressed with etrailer service. My first order with etrailer but not my last. Thanks!!
Danny
4/1/2009
I ordered a T-One connector on Monday... in my hands on Wednesday. Shipping cost less than $5. They confirmed my order immediately and provided tracking information as soon as it was available. Excellent web site and great service.
Don
4/1/2009
Very professional internet operation. I will be coming back for a brake controller for my Tundra.
Donald
4/1/2009
I placed my order on Sat afternoon and it was at my door when I got home from work on Tues. They had the item in stock, I got e-mail confirmation and tracking info right away. The website was easy to use and the price was right!
Ralph
4/1/2009
Fast and accurate. Great communication.
Thanks
Richard
4/1/2009
Wow! That was quick ! Great service at a great price! I love you guys.
Ordered a hitch, a lock and a tow rope, Got them shipped very fast and got exactly what I ordered. I will be back for more and I will tell others about your great website! Thank you very much
Rick
4/1/2009
Great Website. Easy to find items. Really like the video for installation help. Item arrived faster than expected with upgraded shipping for free. I will definately recommend to others.
Tom
4/1/2009
This was my first time shopping with etrailer but you can bet it will not be my last. The item I need was easy to find and in stock. They also had the best price on the net. Thanks for the quick service and good pricing.
Bill
3/31/2009
I just wanted to let you know that E-Trailer rocks!!!!
This is the 2nd time I have ordered from E-trailer and was extremely pleased. I had my shippment within 3 days of placing my order. The hitch was very easy to install and fit like a glove!!!
I would highly recommend E-Trailer!!!
Thanks Again!
Chris
Chris
3/31/2009
I'm very pleased. Very fast service and true to their word honoring the low price guarantee
David
3/31/2009
This is the second hitch I have purchased from etrailer and I have been happy with both purchases. The quality of their product is first rate and their website and shipping times are excellent. I highly recommend etrailer.
David
3/31/2009
Thank you so much for everything.
I usually spend about three days researching and comparing items before purchasing. I looked at one more website and talked with another representative from a different company and realized I wanted to deal with you. It's hard to put a price tag on professional, courteous, and enjoyable service.
Justin
3/31/2009
This was the fastest I have ever received a product online. The communication & service are unparalleled I recommend & will be a repeat customer.
Michael
3/31/2009
Fantastic experience! Website great, order received quickly in great condition. Would reccomend etrailer to others.
Roy
3/31/2009
Thank you for your prompt, thoughtful, and courteous service. You have made it a pleasure to do business with etrailer.com
Tim
3/31/2009
I ordered a hitch and wiring harness for my Suzuki XL7. Everything came in 3 days. Easy to install with a little elbow grease, everything was on and in place in 1 1/2 hours. I didnt have to call anyone because it all happened as they said it would.Thanks, you saved me over $200. in installation fees.
James
3/30/2009
I found e-trailer very easy to do business with and would recommend them to anyone. If the products are as good as their service, then they have found a regular customer.
Jim
3/30/2009
First time customer - I placed the order and was acknowledged in less than a minute - Shipped in less than 12 hrs and e-mail information was provided immediately and followed up with tracking info. Very impressed with the response that I was given for the order I placed. 5 star job.
John
3/30/2009
Great website, fast international shipping of a quality product. Thanks
Ken
3/30/2009
Easy-Very easy to order. Customer service great, the best.
Marshall
3/30/2009
I placed my order at 9:00am, I got an email with a UPS tracking number at 11:00am. I placed my order over the phone and the associate was extremely helpful, ensuring the parts would fit to my vehicle and offering accessories, like locks and tie downs. I will be ordering from this site again.
Melanie
3/30/2009
I placed my order and the same day I received several e-mails with status updates. The part was shipped very quickly and arrived ahead before promised. Etrailer offered a very good price on a part that fit exactly as stated and took only 10 minutes to install. Thanks Etrailer!!
Sam
3/30/2009
It has been a great experience doing business with etrailer.
Questions were answered promptly and very professionally.
Can't wait to receive the items.
Thanks for everything.
Thomas
3/30/2009
My second hitch from etrailer. Service is phenomenal. I dont know how you guys do it. Unless you own the shipping Co. also Hitch installed easily and is great.
Dave
Dave
3/29/2009
Excellent service and fast shipping. These are good people do do business with.
Mark
3/29/2009
I was very pleased with my online order from etrailer. The parcel was shipped from their US location and arrived in Canada within 1 week. The price was excellent compared to buying it here. Without a doubt I will do buisness with etrailer.com again.
Alvin
3/28/2009
Great business to buy from.xI would recommend to anyone.
Garry
3/28/2009
Great product. Only place I could find this kit with the relays you need for a Titan without spending three times as much at the dealer.
Jason
3/28/2009
This was my first time to order from etrailer. I placed an order on Tuesday and received it on Friday of the same week. This was shipped UPS ground too. I am totally pleased with the merchandise and the service from etrailer.
The person that did the packaging for shipping put extra effort into the product for shipping.
I will recommend this company to my friends and will use them again.
Thanks
Phil
Phil
3/28/2009
Great place to do business with very fast shipping, and great products.
Wayne
3/28/2009
Ordered my Hidden Hitch and electrical wiring on weekend and received the order, in Pennsylvania, on Wednesday via UPS Ground Free shipping Everything received in good condition.
Bob
3/27/2009
Received your package 3-27-09 and was very impressed with your effeciency in delivering my order. Everything works fine. Again thank you.
Daryl
3/27/2009
I was very satisfied with the entire process. The hitch is a superb quality at a great price. I was kept informed at every stage of the buying/shipping process. I would definitely purchase from etrailer again.
Don
3/27/2009
Ordering the towing mirrors for my 2004 Dodge Ram was so very easy and they were shipped and received much faster than I thought they would be. I tried them on the truck and they fit great. Thank you for your quick turnaround time.
sincerely
Joe
Joe
3/27/2009
Intuitive website, only 3 clicks for 5 choices. Fast service, best price.
John
3/27/2009
Best Deal on the Net. Saved $20 compared to all the other sites and with free shipping was a great deal. Was really impressed with the on-line installation video showing me my actual hitch and what it looks like installed on my car.
Larry
3/27/2009
Fast and easy. Even at standard shipping rate item was delivered fast.
Mike
3/27/2009
Great Service, fast and safe shipping!
Thank~you!
Peter
3/27/2009
I ordered some replacement tail lights and a grease gun.
The transaction was very pleasant.
I received confirmation of my order and a notice of shipment.
The shipment arrived quickly, packaged safely.
This really was a nice transaction.
Thank you,
Peter
Peter
3/27/2009
Very satisfied with product, price, and customer service
Cas
3/26/2009
Great products, fair prices and great delivery. I will be a return buyer and tell others how satisfied I am with etrailer.
Charlie
3/26/2009
What terrific service. I ordered on 3-24-09 in the afternoon, and received on 3-26-09 10:00 in the morning. Very good service. I recommend etrailer for a good shopping experience. Thanks Dallas
Dallas
3/26/2009
I would highly recommend etrailer as a site for all your needs in their line of products. My order was handled with a very high priotity status, and I only ordered a small item. Their prices and shipping cost would be very hard to beat, as I have shopped around to numerous sites, and no one came close to meeting my demands as they did. Again, I thank you etrailer. From a very satisfied customer.
Dave
3/26/2009
GREAT transaction! great communication from salesman. very fast and cheap shipping. I hope to do more business whith this company in the near future. very happy customer!!!!!!!!!!
Dusty
3/26/2009
good fast experience will order again
Giovanni
3/26/2009
Hey thanks for making sure the order was good to go. I received the hitch on Friday and got put it on Saturday night. I was very pleased with the service I received from you and your company.
James
3/26/2009
Got my order placed and delivered 70 pound plus package within 48 hours with no special service asked for. Great Job!!
Jerry
3/26/2009
Hitch arrived quickly, very easy to installeven for a 64 year old man, good price, good buying experience.
Jim
3/26/2009
Excellent and fast service. Customer service department was fantastic at answering all questions. Would absolutely purchase products in the future. AAAAA+ Thanks again
Ken
3/26/2009
Very impressed. Your prices are good and the customer service is excellent. So far I have only ordered two times from you but each time the shipments were timely and the follow up emails are great. Its nice that you treat customers as if they were friends. I will definately recommend you to friends. Keep up the good work and thank you.
Russ
3/26/2009
We really need to get your folks to run our government. Everything would get done fast and right the first time. Super service. Thanks
A.K.
3/25/2009
This was the 1st time using etrailer. I am very impressed with your company. It seems that you have not forgotten what customer service is. It has been the most enjoyable experience I have had with online purchasing. The communications was excellent the tracking was excellent as well as the shipping.
Thank you for making this so enjoyable
Arthur
3/25/2009
Really fast service, delivery, order tracking, all in stock and better pricing than comparable websites.
Great Job!
Chuck
3/25/2009
Great site, found and ordered what I wanted in less than 10 min.!!!
I will return.
Dave
3/25/2009
I've used etrailer.com twice and both times have been very impressed by the efficiency and speed of service. I've yet to find a vendor who can compete with their prices and the fact that it arrives as described and on time has me locked in as a regular customer. Try 'em you'll like them!
George
3/25/2009
great service
I would recommend this site
thanks
John
3/25/2009
Great job ! Parts shipped within 3 hours of placing the order and arrived 2 days later. Fantastic. I would definitely use this service again and will recommend it to all.
Michael
3/25/2009
Thank you etrailer.com for the great service. By far the best service I have received online in a long time.
I will be shopping again here soon.
Bradly
3/24/2009
Fast shipping and great customer service. Honored their low price pledge. Installation was easier than I expected. Perfect fit, and who says you cant put a hitch on a hybrid!
Brendan
3/24/2009
Great site, great price, very easy and quick shipping!
Bryan
3/24/2009
Great website for truck accessories. Tons of hitch covers and other stuff. Ordering was simple and easy. The delivery was quick. Customer service sent helpful e-mails with great info. I recommend etrailer.com to anyone looking for great truck accessories.
Casey
3/24/2009
Amazingly fast shipment.. I cant wait to install my new exhaust system. Thanks
Dale
3/24/2009
Great etrailer experience. They had all I needed in one spot. Easy to navigate web site.
Eric
3/24/2009
Thanks for the great customer service. The web site is easy to use. The hitch was simple to install and required no drilling or modification of any kind. It was clearly designed to be a perfect fit for my vehicle and it looks and works great..I was stunned when my order was delivered from Mo. to SC in just over 48 hours. THANKS AGAIN
Michael
3/24/2009
Everything I ordered came quickly. Great quality both times I dealt with etrailer
Richard
3/24/2009
This is the third time I've ordered products from etrailer. Best products and best prices on the web hands down. Shipment is fast, packaging great. Only issue was the UPS driver had some trouble getting the cargo carrier up to my porch!! Thank you for great products!! I will continue to use etrailer for all my etrailer needs!!
Russell
3/24/2009
Fast shipping. Very easy to install. Very happy. Sam.
Sam
3/24/2009
Great company with fantastic customer service. Shipping was even faster then I expected
Sam
3/24/2009
I’m astounded in the best possible way! The website was clear and easy to navigate. It made picking the appropriate products a snap. Still, I had a few questions so I called the toll free number to inquire. The associate answered all my questions without missing a beat. Not only did I find her knowledgeable but also very pleasant and friendly to work with. While I was on the phone, I ended up placing my order right then rather than going back on line. After placing my order, I promptly received e-mails to inform me of the order status. To my utter amazement, the order arrived at my Chicago office early the next morning. That’s about 18 hours from order placement to delivery! The items a hitch and modulate were well packaged and protected from any potential damage from shipping. From start to finish, etrailer.com gets an A+ in my book.
Steve
3/24/2009
Fits perfect. Free shipping is great
Anatoliy
3/23/2009
I think its great It's so easy. I've seen other websites but etrailer is better and easiest to find what you want and need.
Bertha
3/23/2009
very fast! no hassles! A+
Bob
3/23/2009
I am very pleased with my new draw-tite hitch. It is better than I thought it would be. It was so easy to install that it took me less than the 25 minutes that they estimated it would take. I had it on in 22 minutes and things put away. The hitch is much heavier than my neighbors hitch that he received from another company.
Charlie
3/23/2009
Great product, installed in 10 minutes. Works great.
Thank You
David
3/23/2009
Fast shipping and great price. This lock is perfect for anyone with 2 1/2 inch reciever hitch like the new chevrolet 3/4 ton pick-ups.
Dennis
3/23/2009
Etrailer has been a pleasure to shop with. Not only are there prices lower than other websites but there customer service has been great. I have recommended them to my friends and will do business with them again!!
Don
3/23/2009
I purchased a trailer hitch from etrailer.com and found the staff to be very helpful and considerate . They e-mailed me with the status of my new order immediately and also of the ship date which was the same day of the order . They even upgraded the shipping from standard to priority at no charge to me . I highly recommend you give them a try with your business .
Edward
3/23/2009
Great price, low shipping costs, shipped right away, great response time, great product, nice doing business with your company,
Jason
3/23/2009
Fast service and easy ordering. Would definitely recommend etrailer
Michael
3/23/2009
I ordered a cargo hauler and it came missing a part. I phoned and they sent out the missing part immediately. My purchase was upgraded to a faster delivery speed and I am very pleased with my purchase. I will definitely buy here again.
Rhonda
3/23/2009
Wiring worked as described. Very fast shipping. Great website.
Dan
3/22/2009
You guys are QUICK
David
3/22/2009
I found your website by accident while surfing the web for specific products. How lucky was I to have found it. Both times I've shopped Ive found the products I needed and they were explained in detail. Additionally the swiftness that the orders are shipped is also a postive experience. I'm sure I'll need additional products in the future and your website will be the one I use. Thanks again.
Gary
3/22/2009
Excellent service. Fast shipping and a great price.Thanks
Mark
3/22/2009
The service was great, Received order in about 48hrs. Installed it in about 30min. The wiring harness makes it easy. Thank you very much for the great service, would recommend to anyone.
Raymond
3/22/2009
Whats not to like, good prices, excellent communication and they really appreciate your business.Thanks, Roger
Roger
3/22/2009
Thanks for the QUICK service and great prices.
Tom
3/22/2009
You guys are great!
Great prices, customer support and fast shipping! I am definately will recommend you in the future.
Anton
3/21/2009
Great communication!! They did not have all parts to ship out right away, but expedited the shipping when the order was ready. They kept me informed every step of the way.
Blake
3/21/2009
Nice transaction. The item was exactly as described and shipping costs and time were reasonable. Very good value for the money. Thanks, Ive bookmarked you!
Brice
3/21/2009
Your web site was very easy to navigate, and you had everything I needed for the job at hand, and reasonable pricing as well.
Jack
3/21/2009
Great service, great products, and a fair price. Salesperson was very helpful. I enjoy doing business with this outfit.
Jake
3/21/2009
Finding the part, then ordering online with etrailer was perfect. From the confirmation of my order I was e-mailed of the status till I received it. Etrailer sets a great example for ordering online.
Thanks
Jay / Florida
Jay
3/21/2009
I ordered my hitch Wed afternoon after reading good reviews on etrailer and the hidden hitch I ordered for my vehicle on a blog. They shipped the hitch Wed night and I received it Friday! Barely 48 hrs after ordering it was sitting on my front door step! And the shipping was free. : The hitch is in great condition...very satisfied with my experience. Thanks for the great service!
Rachel
3/21/2009
Website is awesome, product selection is awesome, pricing is guaranteed, service is awesome, shipping is awesome... AWESOME! I would highly recommend to everyone!
Andrew
3/20/2009
Great shopping experience. Searching for my part was a breeze, finding and printing the instructions, verfying i had the right part, etc. Thanks very much etrailer!
Dave
3/20/2009
Excellent transaction with very prompt shipping.
Dean
3/20/2009
I dont normally take the time to comment on a purchase experience, but this time I had to. This was a rare case for me, because I usually know exactly what I want and I just look for the best cheapest place to get it. I honestly had no idea what model bike hitch to get until I watched some of the demo videos on the site. I ended up choosing the Softride Element model, and when I couldn't even find it locally and wasn't willing to get a different model, I placed my order. All I can say is WOW! My order got to me within 2 days and that was with standard shipping. Great product education and excellent customer service from start to finish. I will definitely be ordering additional items from here.
Gordon
3/20/2009
Simple, fast way to shop. I found the people friendly and very professional. I would reccomend highly.
Karl
3/20/2009
Kept me well informed from the minute I bought the unit including the time it was shipped. Good company.
Lewis
3/20/2009
Etrailer.com is fantastic. Their people keep you totally informed of your order. I got 3 emails for my order. 1 saying they got the order. 1 saying it was being worked on and should ship, and another saying it shipped and how to track it. Their prices are the best I have found anywhere on Hitches and they are the only ones I will ever buy from.
Nathan
3/20/2009
Great etrailer fast shipping and good communication pleasure to do business with
Norman
3/20/2009
I enjoyed your site very much. The videos are a nice touch and helped me make my decision. The details of the products are great and the ordering process was easy. I will be ordering again from your site soon.
Paul
3/20/2009
I ordered a hitch rack and locking pin on a Monday and received it on Wednesday. The product looks like it will be just what I wanted and the shipping was super fast!!
Carol
3/19/2009
They had my oddball part in stock, it shipped immediately, it was inexpensive, and it arrived a day and a half later. I own a small mail-order parts company, and etrailers customer service and shipping puts ours to shame.
Curtis
3/19/2009
I shopped around for this wiring harness for quite a while. I ordered from etrailer.com because the price was nearly half what others were charging.
Sometimes customer service will suffer when prices are lower but that is not the case here. etrailer.com shipped my order within two hours of placing it and updated me with shipping information as soon as it was on its way.
Thank you for a great experience!
Dustin
3/19/2009
It was very easy to find what I needed and ordering was quick. Your web site was set up very well and I would certainly come back for any other needs. I also gave the site information to the salesman who sold me my truck so he can give the site information to anyone else that may need parts
James
3/19/2009
Good prices and quick order fulfillment. I will certainly shop at etrailer.com in the future.
Jim
3/19/2009
Very fast shipping, and the hitch arrived in pristine condition, including instructions and mounting equipment specifically for my car. Very satisfied customer!
Jon
3/19/2009
I have shopped/purchased twice now at etrailer and both times it was a very satisfying experience. Great products, pricing and shipping. I have recommended the site to numerous folks for their trailering needs. Also, I find your posted/linked product install videos as well as install manuals SUPERB! Nothing I like better as a DIYer than to see and read about the project I am about to undertake. Etrailer, please continue to add those features to as many products as applicable etc..
I will return, guaranteed! :-
Thanks for the great service Etrailer.
Kerry
3/19/2009
I needed wheel bearings fast and that is what I got. I was amazed by how fast I recieved my order. Thanks etrailer.com!
Mike
3/19/2009
It was a very good experience. I had a 5 minute wait for an associate to take my order but once she on the phone with me I totally understood why I waited. She was very helpful and answered all my questions in a reassuring and professional way.
Olaf
3/19/2009
Thank you for your response and update regarding the status of my shipment. I look forward to recieving the items I ordered. The fast turnaround time on these items will allow me to complete my project ahead of schedule.
Pete
3/19/2009
So far so good....order was quickly handled and I was kept informed as to what was hapening in the next phase...i.e., shipping. Lastly and more important to me..was the cost. Best price I could find on the item I needed....and free shipping. Folks were very friendly on the phone....making me feel appreciated.
Ulysses
3/19/2009
One word,Awesome....I was worried about service, but etrailer.com went up and beyond my expectations.....Great, hassle free shopping experience. Thx
Daniel
3/18/2009
Thanks etrailer. Ordered a Reese 5th wheel hitch on Monday received it free shipping from UPS on Wednesday. Great price, quality product, fantastic service. Wwill I be back? You Bet!!!!
Hank
3/18/2009
Online shopping was great. Product arrived on time. Installation of hitch on my 01 Accord was very well-instructed & easy, even for this mechanically-challenged older person. Thank you.
James
3/18/2009
Such great service and great products.
James
3/18/2009
I have recieved my order and everything is as it should be . Thank you very much. It has been a pleasure doing business with you.
Jerry
3/18/2009
I usually do not leave feedback on sites like these, but thats because I have never been this pleased with an online order. Communication, item descriptions, and shipping were all fantastic. Completely satisfied. Would definately recommend this site to my friends & family.
Kiarash
3/18/2009
Shipping was very fast!
The wiring kit was easy to install and the best way to go.
The reciever was installed in 20 minutes with no modifications. The instructions were right on and simple to follow.
Mark
3/18/2009
great selection of products at good prices, and prompt service.
Vaseem
3/18/2009
Equipment came in as promised and the installation went perfectly. The instructions were precise.
Bob
3/17/2009
You folks at etrailer are great. This kind of service is the reason that I always think of you when I have towing or auto lighting needs. Keep up the good work!
Dallas
3/17/2009
WOW, that is quick. Item ordered on-line and within 3 hours its shipped. Fantastic!
Jason
3/17/2009
Ordered the part UPS Ground on 3/16 and received it on 3/17. Outstanding service! Thanks.
Jeff
3/17/2009
great selection of hitches, super prices, and fast shipping. Hitch buying doesn't get any better!
John
3/17/2009
Thank you at etrailer my experience was great. I got everything I ordered with no problems, all the updates on shipping was very helpful. very good quilty and the shipping was fast. I would recommend you to everyone.
John
3/17/2009
I ordered the custom fit fifth wheel frame mount and rails for my 2007 HD2500 Chevy crewcab short bed truck and had it at my house in 3 days. That was amazing. I also ordered the custom wiring harness for my truck but the mounting self tapping screws that came with the plug where not long enough to go through the plug cover much less the bed wall. Other than that it took longer to remove the heat shield than it did to install the hitch. The frame brackets fir perfectly and the dimensions given with the installation instructions allowed the bed rail holes to line up with out any problem. I will order form etrailer again and have recommended etrailer to a lot of my friends. Cant wait for Thursday to get here so I can hook up my fifthe wheel and get out in the open air and kick back and enjoy the good times.
Ken
3/17/2009
This was great! I received my hitch a few days earlier than expected. I got it put on our Honda Pilot by myself in about 25 minutes. The electrical connections were even easier to put on. Thanks E-trailer for making this transaction go smoothly.
Ben
Ben
3/16/2009
Thank you for providing such good service. It was quick and everything fit my car perfectly. Thanks again for the great service.
Gregg
3/16/2009
I have ordered several truck parts from etrailer and have spoken with 3 operators and have had nothing but excellent, professional results each time. My questions have always been answered each time I call.
Thank You
Jim
Jim
3/16/2009
We recently ordered a Draw-Tite and Sportrack Bike rack.
Ordered on a Monday morning and was at my door the next morning.
Fantastic service. Both are well made and easy to install. Thanks.
Jim
3/16/2009
Good prices - Free shipping - Hitch Hunter made the choice very easy! Web site makes shopping easy.
John
3/16/2009
so Far Great!
Paul
3/16/2009
I ordered the T-One Wiring Harness 118369 after watching the installation video on the site. I never realized that there was a factory connector for my 2003 Jeep Cherokee.
Long story short: Ordered on Monday, arrived on Wednesday, installed in 5 minutes just like the video showed.
Barry
3/15/2009
Thanks etrailer. I had to find a trailer hitch for my Taurus X last August, and looked everywhere I could think of for a wiring harness including local trailer supply stores. I had to put this all together in 2 days. Nobody could help me with the wiring. I had to splice the wires in and that was not simple. I recently stumbled on your site, and you had just what I needed. You shipped it fast, and its now installed and working. Thanks so much for your prompt service. Keep up the good work!
Dave
3/15/2009
Second time I've oredered from etrailer. Amazed at the turn-around time. I had my order in four days, WITH the free shipping. I will definately not hesitate to use etrailer again!
Eric
3/15/2009
The process of ordering from etrailer could not be simpler. Within 2hrs of making my order, I received an e-mail from e-trailer confirming my order. Within 24 hrs I received an e-mail from etrailer confirming that my order was shipped, and also provided tracking information. Cant wait to receive my order.
Thanks etrailer
Gordon
3/15/2009
The hitch and wiring harness arrived on time. Both were easy to install and are working perfectly!
Robert
3/15/2009
I ordered my hitch after viewing how to install in on Youtube. It showed up on Friday after ordering on Tuesday. I installed the hitch and lighting connector in less than 2 hours by myself again, videos for both were online at Youtube. I used it on Saturday and was very pleased. EXCELLENT prices, AWESOME timing, PERFECT training videos and GREAT value - thank you etrailer!!
Seth
3/15/2009
Ordering was fast and easy.Shipping was
quick.
Carl
3/14/2009
You guys are absolutely a class act! Your communication is top notch. I ordered the GearDeck 17 series cargo carrier and I love it. The most impressive thing to me is the fact that you didnt charge my card for anything until after I received it which was very quickly.
Gary
3/14/2009
Ordered the Pro series Sc weight distribution by Draw Tite Hidden Hitch & Reese, I received my order in four days, everything was in order, I was completely satisfied, great place to buisness, and I also checked prices on other sites, etrailer beat them all!
Thanks Tim
Timothy
3/14/2009
I cant believe it, an online business with down home customer service. What a great shopping experience. This is the way all businesses should treat their customers. I have bookmarked this site in bold letters and plan on checking them first for any of my future parts and accessory needs. I tell everyone that I talk with about etrailer.com. Keep up the great work, it really does make a difference... Thanks Alan
Alan P.
3/13/2009
Everything was great. Took longer to get it unwraped than to put on! Hitch and rack seem to work great. Also got here when they said it would.
Bob
3/13/2009
Very Very good job all around. Top notch Well run.
Robert
3/13/2009
Product was exactly as described and shipping was very fast. I will definately order from here again.
Adam
3/12/2009
Fantastic experience purchasing from etrailer. Products in stock! Shipped nearly immediately! Received the next day and I did not request next day. I will recommend etrailer to anyone wanting to purchase automotive/rv parts & supplies.
Thanx etrailer for the GREAT service.
David
3/12/2009
I called in to order my parts and the young lady that answered the phone was very helpful and knowledgeable about the products. I liked the response in e-mail about my shipment.
Gregory
3/12/2009
I really can't tell you how much I appreciate the level of customer service that I get from e trailer. It's really rare today to find a company that does so much for their customers. You've more than earned my business. Thank you so much!!
Joel
3/12/2009
Excellent service, the service and quality the product is superior than other.
Jose
3/12/2009
Cheapest place I've found and that says a lot !
Michael
3/12/2009
My third order from E-Trailer
Customer service is outstanding. Orders are shipped same day, tracked by UPS with estimated delivery date. FREE shipping on last order saved $$$$. Thanks, Janice
Paul
3/12/2009
Placed my order by phone on Friday 03-06-09. At this time I was told that my order would ship ASAP. I was also told that I could expect my order to be delivered around Wed. of the next week. Not only was I pleased the price of the Sport Rack but also the speedy delivery of my order. Thank You
Sam
Sam
3/12/2009
I ordered a brake controller with the factory plug in. Came in mail in a few days. Got the controller installed and all is working fine. Great communication on order status. Will buy from etrailer again.
Steve
3/12/2009
Thank You so much for your service!!!! I got my product early and I will therefore be able to make my move from Alabama to Texas on time. Thanks again.
Walter
Walter
3/12/2009
Product selection was great with speedy shipping. Product was better looking than described. This LSU hitch cover is on the rear of a police package 2009 Tahoe.
Chief Ricky
3/11/2009
Great Service! Great Prices!
What more can I say?
I will continue to shop etrailer.com
Gary
3/11/2009
Teriffic shipping time and great price. Thank you
Gary
3/11/2009
Prices are fantastic and very fast shipping. Everything organized to make it easy to get what you need. I will buy again in the future.
Gregory
3/11/2009
This is the first time that I purchased something from Etrailer.com. The website is easy to navigate, the service is exceptional and the prices are very competitive. I wont hesitate to use them again.
Jerry
3/11/2009
SUPER FAST THANK YOU!!!
Ken
3/11/2009
My order was processed on Sunday and delivered on Wednesday. Great service.
Larry
3/11/2009
Every time I purchase from etrailer I am amazed at the price and service. Its always outstanding. I would not buy from anybody else. Whats great is everytime I go looking for a new hitch or bike carrier etc, it seems to always be on sale, and free shipping!
Paul
3/11/2009
The hitch and wiring harness I purchased for a relatively rare car VW Passat 4-Motion SW based on the very informative etrailer web site were delivered promptly, were just what I needed, and fit perfectly.
Paul
3/11/2009
Wow! These guys dont fool around. I saved $125 bucks. etrailer.com had the best price by a mile and free shipping to boot. Now thats how you take care of your customers in a bad economy!
Russell
3/11/2009
Etrailer was great. Their website made it very easy to find the parts I needed for my truck. The information I received made it very easy to install both a Class III trialer hitch and light kit. Thanks again
Tom
3/11/2009
The customer service, shipping speed, and prices of etrailer.com are all top notch! If they carry what I need, they will no doubt get my business. Thanks!
Chris
3/10/2009
Great RV Supply Business. Superb communication and ultra fast shipper.
I will alway check with Etrailer before I buy anything our RV needs.
Respectfully,
Jeff & Kelly
Jeff & Kelly
3/10/2009
Great business to deal with . Great customer support, fast shipping, and great prices.
Thanks
Robert
3/10/2009
Etrailer always has what I'm looking for. They always have it for the right price. I don't even bother with other suppliers because I always end up back at Etrailer. I'll be a lifelong customer.
Ross
3/10/2009
Great Selection and THE BEST Prices. Ordering my hitch from etrailer cost me half what it would have anywhere else on the web. My order was shipped fairly quickly. All in all, I am very happy with my purchase from etrailer and would recommend the site to anyone in need of anything trailer related.
Thomas
3/10/2009
I placed an order on Saturday and on Tuesday I received my order. Very fast service Thanks so much
William
3/10/2009
Totally satisfied! I will definitely be a return shopper. Thanks again!
Calvin
3/9/2009
Wow is all I can say @ the new Class III Trailer Hitch from Valley! It was so easy to install! The Craftmanship is Very Good! Start to Finish was @ 45 minutes...BY MYSELF!!!
I also purchased the Wiring Harness for the Trailer Hookup. It was just as easy! E-Trailer is all that and a bag of chips! I will be back to purchase everthing trailer!
Chad
3/9/2009
I think the prices are very good. The service I received was off the chart...Thank You E-Trailer. I will always shop with you first!!!
Charles
3/9/2009
thanks for a great product and great service-fast shipping what a deal-put me on your mailing list. thank you
Danny
3/9/2009
Great Selection! Decent prices w/ free and super fast shipping.
Dave
3/9/2009
I've ordered from these guys a few times, and each time their service and value seem to get better. In this most recent order, one item that was about $150.00 everywhere else they had for less than $100.00, same great quality at a far better price. The deal breaker is their free shipping for orders over $150.00 ....... How hard is it to spend a hundred and fifty bucks, especially with their great prices. Thanks for being customer oriented.
David
3/9/2009
Very good experience. Andi was knowledgeable and helpful. Ill shop here again.
This was one of my all time best internet transactions. Delivery was less than 24 hours after ordering. The how to video on my wiring harness install eliminated all guess work and only took me 7 minutes. Free shipping to boot! Im sold customer for life!!!
Kelly
3/9/2009
These guys are great. I have bought twice from eTrailer and both experiences have been great. Each time the products shipped inside of a day or two.
Mike
3/9/2009
Your excellent help and exceptional product knowledge made purchasing
products from Etrailer a pleasant experience and I want you to know
that. Customers often times are very demanding and can be very difficult
and do not take the time to acknowledge good service. I decided to take
the time and to say!!!!!!Thank you.
Have a nice day,
Shlomo
Shlomo
3/9/2009
AWESOME AWESOME!! Had a minor issue with the cargo bag and you guys follow up take and care of the problem in a timely manner. I cant tell you how much I appreciate such AWESOME service! I have and will always recomend your site to everyone that is in need of your merchandise. Heck I will pass the link on and tell people of the great service even if people dont ask.
Thanks
David
3/8/2009
Just a note to let you know that my hitch arrived quickly and with the help of a friend, I got it mounted to my A6 Audi yesterday. If I would have identified ALL the bolts holding the bumper to the car, I would have had it installed faster. Anyway, if someone is an Audi owner and was told by Audi that a hitch is about $6-700 to buy and install, they are robbing you. Do it yourself.
Don
3/8/2009
I would highly recommend etrailer. My order was received in a highly professional manner and the order was processed and shipped in a very expeditious manner.
John
3/8/2009
I just wanted to say ...you people run a great company. We purchased a 7 way connector and a wiring harness for a GMC van brake control. Everything was in the kit. Everything was functional and your videos and instructions on this site were very helpful and worked to the T.
We own our own company and I like to always commend someone when they get it right.
Thanks for your help
Ken
3/8/2009
Great to work with. Kept me informed about the status of my purchase. Helped to get a back ordered item to me a week earlier.
Keith
3/7/2009
Great service! I had my order in 3 days.
Quality merchandise & people.
Paul
3/7/2009
I ordered a towing package for my Jeep Wrangler. Very competitive prices and they shipped my order very quickly and Im getting it earlier then expected. Etrailer sets the standard for how a online store should be. Thanks Etrailer!
Ryan
3/7/2009
Very pleased with fast response to e-mails and how quickly the product arrived.
David
3/6/2009
Great experience buying from etrailer. The led strip works just fine. Two thumbs up for all you guys and gals at etrailer.
Felipe
3/6/2009
I have ordered from etrailer.com on several occasions, and they really know how to do things right. Their Hitch Hunter feature is a valuable tool and you cant beat their prices. Ive ordered E-track rails to install in my enclosed motorcycle trailer and the materials are all quality. I will gladly purchase from etrailer.com again in the future.
Judson
3/6/2009
Very friendly service and fast got just what I ordered and good quality
Ralph
3/6/2009
One of the best shopping experiences I have encountered. Easy to pay, expedited shipping, everything in order, I was truly impressed. I will definately shop here again.
Ron
3/6/2009
The produce was good, the price was good and the delivery was prompt. Very satisfied.
Tom
3/6/2009
This is going to sound like an infomercial, and you may not believe it but it is the truth. Unbelievable service! This is my second order with etrailer.com. My order was shipped within one hour of placing my order! Free shipping! They upgraded my shipping at no extra charge and I am scheduled to get in 2 days!!!! per ups tracking info. I ordered a full size trailer hitch, wiring harness, and lock! This was not a light order and they upgraded me for free!!! One hour service and 2 day shipping and great prices. I will definitely shop here again. Thank you!
David
3/5/2009
Just spent 5 minutes putting together my new 3-Bike Carrier for my mini-van. It came in 3 days!!! Thank you for the fast service and high quality product. It will get a lot of use. Three of us are retired teachers and we used to try to stuff our bikes inside our vans. Now we can safely and easily carry them on either the 1 1/4 or the 2 receivers. Thanks again.
John
3/5/2009
On March 3, just two days ago, I ordered a trailer hitch, drawbar and wiring harness for a Toyota Corolla from etrailer.com. That was only two days ago.....this is March 5. The stuff came today and I have the hitch bolted on my car and the wiring harness already installed. Talk about fast shipping......I nearly received it before I ordered it. I ordered standard 7 day shipping UPS but etrailer.com upgraded the shipping to 3-5 days at no extra cost. I got it in two days. The hitch, which I had installed in about 15 minutes, fit perfectly with no drilling or fitting. The wiring harness took a little longer because it takes a while to figure out how to disconnect the electrical plugs that go to the tail lights. If you have a tendency to cuss, those plugs will make you say a few choice words. I think etrailer.com is probably the best online vendor I have dealt with and I will certainly buy from them again if I need something they sell. Good prices, great emails, excellent customer service and lightning fast shipping, you cant do any better than that. Thank you etrailer.com.
Ken
3/5/2009
Great place to do business with. Always prompt and work hard to make sure your experience is all good! I dont order very much but they make me feel like one of their biggest customers. I would recommend them to everyone.
Mark
3/5/2009
The people of etrailer were courtious, answered all my questions quickly.
I appreciate being kept informed about the progress of my order.
Roger
3/5/2009
This is the third item that I have purchased from E-trailer, and as usual the ordering and research experience has been easy and most positive. I've found the products to be of high quality and the ordering-shipping process to be very efficient.
Steve
3/5/2009
Website provides accurate, detailed info prior to purchase. Very impressed with process of order placing. Shipment arrived in 2!! days.
Small bump in that the trailer hitch did not appear to fit 2005 Highlander but resolved fairly quickly when installer called etrailer help line. would have been a problem if I was the person installing since I am not a mechanic/car person. All in all a great experience and has convinced me that online shopping can be a positive experience.
Brian
3/4/2009
Site was very easy to use.
thank you
Charlie
3/4/2009
etrailer again has exceeded my expections by sending out my order recieved after business hours in order for me to receive it quickly. Thank you!
Chris
3/4/2009
You have been exceptional to work with, love the hitch, will recommend you at every opportunity.
Dennis
3/4/2009
Item arrived in perfect condition. Excellent comunications with staff. A pleasure to do business with.
John
3/4/2009
This is by far the best Customer Service I have seen so far!
Thank you!
Michael
3/4/2009
I have been a customer of etrailer.com for about two and 1/2 years. I've made purchases both for personal vehicles and uses as well as for our Boy Scout Troop. They have an excellent assortment of products and very timely delivery. I have had only one glitch with an order and customer service was very responsive and continued to communicate with me while solving the problem.
I will definitely be a repeat customer.
Paul
3/4/2009
Great shopping experience once again. Very quick and great communication. This is the first place I go for all my cargo needs.
Adrian
3/3/2009
Over the years I have ordered a variety of items including a hitch and brake controller. Never any problems and always very prompt and courteous service. etrailer.com ROCKS!
John
3/3/2009
These guys treat you like you are their only customer. They take away any fear of ordering something online. etrailer is going in my keeper box. Myron
Myron
3/3/2009
The product was outstanding and at a very competitive price compared to other sites I found. The product was delivered very quickly and the quality was excellent. Even better than I expected from the pics. This is the first time I have used this website but will certainly use them again for future products. I would recommend this site to anyone I know.
Ryan
3/3/2009
You guys are the best love doing business with you, thanks
Sophoin
3/3/2009
With the selection of parts avalable I was able to find just what I was looking for. And the prices are fair. I really like the free shipping. I have ordered from etrailer.com in the past and I received my order with in 7 days. I have added etrailer.com to my internet favorates and will use this site for all my trailer needs for future orders.
Troy
3/3/2009
Amazing shipping... was on my front porch in less than 3 business days with standard shipping. Cheaper prices than anywhere else. Havent installed yet but looks like it will be easy.
Dannon
3/2/2009
Etrailer rep. was extrememly knowledgeable and quickly had me on the right path. She has continued to folllow up even after product purchase to ensure everything has been taken care. First class customer service.
Danny
3/2/2009
Excellent service
David
3/2/2009
Excellent service, cant beat the prices, way cheaper even with shipping than here in HAWAII, good products too
David
3/2/2009
My experience with etrailer.com has been excellent! I ordered a hitch and wiring harness for my 2005 Honda Pilot. I received my order very quickly and the installation of the products was very easy about 40 minutes for both. I was so impressed that I ordered a hitch for my Dad for his 2008 Honda Ridgeline. Thanks for the great service!
Wade
3/2/2009
I've installed 2 hitches from etrailer. 2005 Saturn Vue and a 1097 S10 Chevy pickup, both fit very well making the installations fast and easy.
Michael
3/1/2009
Delightful Experience! Got GREAT SERVICE and the installation went without a problem except for the battery power drill that had to be recharged and slowed by install time to almost 4 Hrs.. The most difficult part was getting the mufflers out of the way. I would order from these guys again, no question!
Skip
3/1/2009
Great price! Great service! Would not bother shopping anywhere else..The hitch and wiring for my Nissan Titan fits good and looks great and I saved hundreds of dollars not buying from the dealer..
Steve
3/1/2009
It's really rare when you find any busines, much less a website, that provides the level of customer service that Ive experienced with eTrailer. I didnt have any experience with trailer brakes, and I was intimidated to say the least. The people at eTrailer were extremely quick to respond to my questions, and walked me through the process of making sure I got the right parts for my pop-up camper. And on top of that, the items shipped out the day that I placed the order, and arrived two days later. I'll make all of my trailer purchases from now on ONLY from eTrailer!!! Thanks!!
Joel
2/28/2009
Fast friendly service. They took the time to answer my questions throughly...highly recommend.
John
2/28/2009
It was to easy, also very fast shipping
Harold
2/27/2009
I ordered my new hitch and ball mount at 2am and it was processed that morning at 7 then ship the same day. I use etrailer for all my hitch needs and am a repeat customer. Thanks
James
2/27/2009
Oh very good transaction, I'm very satisfied, thanks again.
Osvaldo
2/27/2009
I was very pleased with the servive that i got.I had to call in and she was very helpful thank you.
Paul
2/27/2009
Ordered on Tuesday and delivered on Thursday. Doesnt get any better than that with free shipping and the lowest prices I could find anywhere online.
Simon
2/27/2009
The line of communication was exceptional, always keeping us informed each step of the way, i.e., order acknowledgement, shipping upgrade notice without addl charge, and actual shipping confirmation and tracking #. The assembly of the product was as easy as the video explained. The quality of the product is excellent, true to the feedback that I read on this item before purchasing. We look forward to using the bike rack very soon. We will do business again with etrailer.com, and will happily refer friends.
Susan
2/27/2009
The service is great and they always keep you updated on your order. I had a problem with a break controler going bad, called them and they were great to work with...had a new one in a couple of days. When you find someone that has a good product and great service you stay there...keep up the good work
Bob
2/26/2009
Thank you for the hitch, service, and all the information.
Carl
2/26/2009
Thanks for the super fast shipping and the notification.
Charles
2/26/2009
ARE YOU SERIOUS!?!?!?!
I tell you what, I haven't recieved the product yet, but I am extremelly impressed by your customer service and quick order processing. Honestly, I may be over reacting, but I work in the Inventory Control Management feild and communication is one of the key tools to my team. I've recieved 3 emails from you in the past 4 hours updating me on status, kudo's to you! It is SO nice to know that are still yet companies and individuals out there that care about their customers.
WOW!!
Sincere Thanks
Chris
Chris
2/26/2009
Exceptional communication and incredibly fast shipping. I am recommending etrailer to all my buddies on the fire department. Businesses that go the extra step deserve our business.
David
2/26/2009
I had looked at several other sites on the internet for the adaptor I ordered. Your cost was better and now I see your service is excellent. I will definately be telling my friends about you guys. Thanks for your help.
Garry
Garry
2/26/2009
I am impressed I received my order the next day and was very happy and will always get my trailer and hitch needs from you guys from now on no question about it. Thanks for the great service it is so hard to come by now days.
NOW A CUSTOMER FOR LIFE
Giovanna
2/26/2009
I had purchased a trailer hitch from etrailer earlier in the year and had to return it because I sold the vehicle before I installed the hitch. eTrailer was terrific to work with on the return and refund with absolutely no hassles. I ordered another hitch and will recommend these guys to everyone I know looking to purchase a quality product from a company with superior customer service. Thank you etrailer.
John
2/26/2009
I thoroughly enjoyed my experience with etrailer.com. I had a slight problem when placing my order, but a call to customer service had the issue remedied quickly without any hassle, and my order shipped the same day. Its always nice when a company has good customer service.
Robert
2/26/2009
Go for it. Installed hitch and wiring on Honda Pilot 2008. Installed easily with friend. No surprises nor modifications needed. Everything went like your instructions said. No need to lower spare tire. Took less than 30 minutes. Wiring kit installed under 5 minutes. Plug and play just like installation video shows. Better hitch than Honda factory. Why pay more?
Scott
2/26/2009
What an awesome experience!!! Website helped me find stuff that I didnt know I needed. I wont buy from anyone else!! Thanks etrailer
David
2/25/2009
This is my second time using etrailer and would use them again. Best prices on the net, free shipping, and great selection.
Greg
2/25/2009
Thanks for your expedicious response to my order. Even though I needed my order faster, I went with standard shipping to save money. Not only did you ship it immediately, you upgraded to express 3-5 day delivery at no additional cost to me. I'll continue to use e-trailer for all my future needs. Thanks again!
John
2/25/2009
Just installed your hitch on my 09 Honda Accord today. Wanted to let you know everything fit perfectly. Very satisfied and will recommend you to all my friends. Also the wiring kit worked as advertised. Thanks again, Larry
Larry
2/25/2009
Your classs 3 hitch arrived today in excellent condition and installed in about 20 minutes.
Thanks so much for the help and great customer service on the new hitch and hitch lock. Your attention to detail and fast delivery are second to none!
Have a great weekend, and thanks to E Trailer we are planning a great weekend too.
Mark
2/25/2009
I'm an experienced internet shopper and this company is a good one. Their prices were some of the best, their shipping charges on small orders were fair and not off the scale, I ordered on Sunday, they shipped on Monday and I received order on Wednesday. In addition they have a spot on their website to ask questions about particular products. I used it a couple of times and got very quick responses. Can't ask for much more when web shopping.
Pete
2/25/2009
Great experience. Super fast shipping, these guys really seem to want to please a customer! Good prices, excellent service! I will definately do repeat business, Highly recommend!
Earl
2/24/2009
Absolutely superb email and phone shopping experience. Best website I've encountered in about 25 years, regardless of topic. You were extraordinarily helpful, went far out of your way to be sure I got what I needed, called me back with extra information.... altogether a top-notch experience, and I will recommend you to anyone on the planet... just ask!
Eric
2/24/2009
I was very pleased with the service that you gave me. I run a repair service station and I will be glad to use your products again.
Jim
2/24/2009
Excellent customer service, fast shipping!
Would recommend and buy from them again.
Linda
2/24/2009
I have made several purchases from etrailer and have gotten excellent products and service from them everytime. I would definately buy from them again
Michael
2/24/2009
A very pleasant experience ordering from your company. Website works great, fast locating of items and quick checkout.
Thanks Again
Richard
Richard
2/24/2009
Just the best! Had what I wanted super super fast shipping! E Trailer gets an A+
Rob
2/24/2009
Very quick service. Everything showed up faster than promised. I would recommend buying from here they have the best prices and are very helpful
Robert
2/24/2009
The site was much easier than others I looked at. Got what I wanted less expensive without costly handling charges. And best yet, etrailer upgraded my shipping for free and my purchase got here much faster, relieving me of worry on an approaching deadline. Thanx guys and gals!
Wayne
2/24/2009
Awesome experience! Website very informative, prices good for high quality products, shipping went quickly, and communication right on. I will not hesitate to make further purchases from etrailer in the future.
Charles
2/23/2009
I actually found a trailer hitch cheaper than e-trailers price. They say 110 of the difference refunded.
Know what?
Theyre as good as their word.
Honest people. Fast shipping. Order correctly filled. Good pricing.
Im a happy, returning customer.
David
2/23/2009
Great price, easy ordering and QUICK shipping. Will shop here again.
Jeff
2/23/2009
The online experience was great and I will be shopping on etrailer.com in the future. Thanks for making it easy, very easy.
John
2/23/2009
After going to local trailer shops looking for sway control options, I was getting frustrated at the lack of selection and availability. I found etrailer through a basic search and found exactly what I was looking for. The prices were great and the well packaged items arrived quickly. Next time, I'm going to etrailer first.
Jon
2/23/2009
Over the years I have bought from etrailer I guess maybe six times. I have always been pleased with the service.
Richard
2/23/2009
Communications have been excellent. I looked at several vendors when I purchased this hitch and with free shipment etrailer had the best price and excellent service.
Tim
2/23/2009
Great internet service. Someone I knew had told me about this website. I put the hitch on my CRV myself and it was not that complicated. Videos at etrailer helped explain and prepare my for the installation. I would definitely recommend them.
Tim
2/23/2009
Ordering was easy, recieved on time and I am happy with the product.
Eugene
2/22/2009
A truly positive experience. Helpful easy to find product search, Extremely fast processing and quick shipping. I was kept well informed of order status and am fully satisfied with my product. Thank You!
Ian
2/22/2009
Very effective web site, Great service & communication, quick shipping. Couldnt get any better than that.
Steve
2/22/2009
I just wanted to tell you that I received the hitch for my Chrysler Town and Country in one (1) day! This is awesome. I'm very impressed with the etrailer website and the customer friendly approach I've experienced here. It's great to see we still have companies that actually show an interest in exceeding customers expectations. I will definitely be back for any future needs I may have and I also plan to share my experiences with others.
As you know, those with similar hobbies, have a tendency to talk about their experiences, both good and bad. My experience with eTrailer, both from a website (i.e. installation videos, product selection, pricing, etc.) and from a customer service perspective, have exceeded my expectations.
Brad
2/21/2009
Thank you this was easy and very fast I recived my order in 2 days. Thanks for everything JEFF.
Jeff
2/21/2009
I have never seen such fast expediting. These folks are organized. And I feel sure I will be just as happy with the product. Thanks again
Al
2/20/2009
Thank you for your time and making my time frame your mission. It has made a
loyal customer out of me and everyone I know will hear about the extra
effort your company went through to make my order and by extension my
vacation a reality at a good price!
Dan
2/20/2009
Super Fast Shipping! Plus I used PayPal, which made ordering easy! Excellent Feedback!
Darryl
2/20/2009
Excellent Service...They upgraded my shipping and I received my order in two days!!!...Product was of excellent quality!...Would order from them again!!
Dave
2/20/2009
Well, I got a quick acknowledgement of my order, I like that. Then I got a quick note telling me that the merchandise was in stock, and I like that too. Then it shipped promptly and showed up more quickly than I expected. I really like that. I have purchased from them before, and thats the kind of service you get. Guess what, I like that too!
David
2/20/2009
etrailer seems to be an excellent company to do business with. Delivery took 1 week from day of order which was quite reasonable. The hitch was truly a custom hitch for my car and fit perfect. Installation time quoted was 1 hour which must apply to experienced mechanics only. Working slow and careful I took 3 hours which I feel is good for amateur mechanics. Only problem I had was with plastic rivets. Hard to get out and impossible to put back in. I would definitely recommend this way to go to any friends needing a hitch on a small foreign car.
Irving
2/20/2009
Hardest part was crawling under my pick up. Pulled the conection apart, added a little dielectric compound. pushed the conectors plus the new conector together, drilled a hole for the ground,and done.
Thanks for making it easy, Ron
Ron
2/20/2009
Great web site. Easy to navigate. Easy to order. After-order communication was excellent. With Net purchases especially, theres no such thing as too much communication. This was the second hitch purchased from etrailer. Would highly recommend to anyone! Thanks for a great product at a great price. - Tim
Tim
2/20/2009
I have ordered two different items on two different occasions and both were shipped promply and received in a matter of a few days. Both items were exactly as advertised and I installed them with the help of the sites instructional video excellant videos....Im more than 100 satisfied with etrailer.com and will order more parts from them as I need them. Thanks for the great customer service.
Herb
Herb
2/19/2009
I ordered the hidden hitch for my 2007 Jeep and installed in under an hour. Looks great and cant wait for the weather to warm up so I can get the bike rack on. I highly recommend etrailer to anyone considering using them...hitch was shipped very quickly also. Thanks again
Jeff
2/19/2009
got my order Thursday. Thanks for the great service. As always, I can
count on Etrailer.
John
2/19/2009
The trailer hitch that I ordered is great. Everything fit perfectly and all the hardware was included. It took me about two hours to install and I was amazed that I didnt have to make any modifications to complete the job.
Im a happy customer and will highly recommend your company to anyone.
Larry
2/19/2009
Order was processed quickly and follow-up confirmation emails arrived promptly. Upon arrival the hitch was complete with all necessary hardware and it fit perfectly. Took about an hour to install. The most difficult part is detaching the rubber muffler hangers from the muffler hooks. Spray WD-40 or silicone to help ease them off and on.
Nelson
2/19/2009
The customer service, product delivery and communication was the best I have ever received on-line to date!
Robert
2/19/2009
Kind and friendly person on the phone. Hitches arrived fast and timely when she said they would. Easy to track with the information sent by email. Very pleased with your product and service and will use you again.
Grady
2/18/2009
Easy shopping experience. I found exactly what I needed at a great price, and the shipping was cheap and FAST!
Jacqueline
2/18/2009
I am very satisfied with etrailer. They were very prompt in sending out my Draw-Tite hitch and T-one wiring harness for my 2008 Colorado. Everything went in fairly easy and works great. With the service and pricing, you cant go wrong with them.
Mario
2/18/2009
Very prompt communication and shipped out quickly. Very good service. Thanks
Todd
2/18/2009
the bike rack is great for my new explorer. a little tough lining up the holes by myself. but other then that i really like the product. will tell other people about you folks. a pleasure to deal with. very well made too. nothing cheap about that product.
Walter
2/18/2009
World Class service and communication. Pricing was the lowest on the Inet. Shipping charges more than reasonable. I hope I have the opportunity to buy through etrailer again in the future. Thanks for setting the bar for others.
Fred
Fred
2/17/2009
Quick response!!! Very fast shipping! Priced the lowest, with the most detailed information of all sites.
Jason
2/17/2009
Always a pleasure shopping at etrailer.
Thanks for the great service
Jeffrey
2/17/2009
The mirror extenders I ordered for my Jeep just arrived and they
are GREAT! Thank you so much for the quick shipping and the super
communications...Jim
Jim
2/17/2009
These guys are straight pros all the way. Outstanding service and quick shipping
Jon
2/17/2009
Order received in record time. Thank you
T K
2/17/2009
Wow. Ordered Sunday afternoon and ship that following day. Will use again.
Blaine
2/16/2009
Great products, good prices, instock, and fast shipping. I'll be a return customer.
Charlie
2/16/2009
This is an exceptional company to deal with. Good prices, exceptional communication, and they stand behind what they sell.
Paul
2/16/2009
Extremely happy with the ease of finding the right part and the ordering process. Had the wiring converter within 40 hours using normal shipping. I would highly recommend etrailer to others.
Richard
2/16/2009
I am VERY HAPPY with my purchase from etrailer. The service is way above average. If I ever need another hitch or trailer related part I will call on etrailer first. A++
Rick
2/16/2009
etrailer is awesome! I found them on line gave them a call in the afternoon and ordered my hitch extention. They were able to get it shipped the same day. That is what I call service! They have an exceptionally easy web site to use with links for everythig , including tracking. etrailer will be my trailer parts supplier fron now on.
Duane
2/15/2009
My order was placed smoothly and my bike carrier arrived quickly in perfect condition and was exactly what I was expecting
Chris
2/14/2009
Through the whole purchasing decision to the final transactions, this was e-commerce done right. The videos on the website gave me the confidence to do the hitch installation myself, the customer service was great when I called to confirm I was purchasing the correct items, through the email updates at every step through their warehouse and shipping, etrailer.com got this right. I am looking forward to receiving the product, and am confident of any support I need being there.
Seth
2/14/2009
One of the best in customer service. Always have a answer and if not they will find out for you. Great products also!
Dean
2/13/2009
Awesome! I bought a 4way flat kit from [..], then found out my van was more complex than a simple cut-in kit, needed a 4 to 2 conversion. [..] quoted me over $60, and they were going to cut the wires. I ordered the T from etrailer, it arrived in two days and was installed in 15 min. Saved $30 and cut wires.
Dwayne
2/13/2009
I thought etrailer was professional, knowledgeable and extremely helpful. My experience was great.
Jack
2/13/2009
Timely shipping, packed good, priced right. Will get more from them
John
2/13/2009
I got the 24/60 folding Cargo Carrier . I had it together in less 5 mins it fits perfect . I give it 5 stars.
Richard
2/13/2009
I have only purchased a couple of items from etrailer, a hitch and now a brake controller. The pricing, and follow up after the order are great. Plus, the website has a lot of good information on installation and product usage. etrailer.com had installation instructions for the brake controller, which was very helpful.
Bill
2/12/2009
etrailer.com is awsome. It was quick, and easy. Everything was made very simple by the sites layout. Thanks etrailer.
Casey
2/12/2009
So every time I need something to build or repair a trailer, or I need accessories for towing, I check out etrailer. I have friends who build trailers for all kinds of use, and they do the same. Never a bad word. If they say they have it in stock they do and it leaves there is a hurry. Price wise, they are hard to beat by anybody who is legit. Others might say they beat the price, but then you find out it is back ordered or not really what you thought you were going to get. If there is a shipping problem or a problem with what you bought from etrailer, they are on it right away and you get the feeling they are your best friend!! Never do business elsewhere until you give etrailer a try!!
Jim
2/12/2009
Thanks for your most professional and personal assistance. You can be sure that I will be telling my friends and using etrailer for all my needs going forward.
Thanks again, John
John
2/12/2009
Great to do business with. This is the second time I've purchased from etrailer. It was a great experience each time. Fast shipping too!
Marc
2/12/2009
Excellent customer service. You went the extra mile to be sure the pintle hook would work for my setup. Fast shipping as well
Ron
2/12/2009
I am very impressed! Best pricing that I could find and it landed on my doorstep in 3 days.
Ron
2/12/2009
I bought the 4 way to 7 way adapter. I ordered it on a Wednesday morning & recieved it on the next day by 5pm. Very fast response & shipping. I would reccomend anyone that has any trailer needs to use etrailer.com.
Tracy
2/12/2009
Easy to order...saved money, very quick service....2-3 days. I would order from etrailer again. Same hitches as other dealers, but with great savings.
Bob
2/11/2009
Great doing buisness with you. Kept me informed as of the shipping details and super fast delivery.
David
2/11/2009
Thank you, Your company has been a pleasure to work with so far.
Dick
2/11/2009
Thank you for the update on the shipping. Looks like
etrailer.com has a permanent customer.
Ernie
2/11/2009
Very fast shipping, product is better than expected. My order included a wiring harness and the instructions made the job a snap. Thank you etrailer for your fast and courteous service
Jim
2/11/2009
I placed my order online @ 12:30 on Friday, I received an email that it was shipped @ 2:30 the same day. It was delivered and installed by 1pm Wednesday. Great service!
Thank you,
Larry
Larry
2/11/2009
Super fast shipping!!! Great product with a great price. Would recommend to to anyone looking for hitches or bike racks. Thank You
Larry
2/11/2009
etrailer definately went the extra mile, packed and shipped just a few hours after placing my order. Customer service and delivery AAA+++
Mike
2/11/2009
My 90981 class II hitch with drawbar was very easy to install on my 2003 Buick Century. The directions were perfect and easy to understand.
Nick
2/11/2009
Best online shopping experience I have ever had. The order was simple, delivery was very quick and the product was complete. I have not installed it yet due to weather but am looking forward to an added safety device. I will shop with you again. Thanks
Tom
2/11/2009
I purchased a set of slip on mirrors for my new truck. The pricing at etrailer was very competitive and they shipped my order with-in a day. They also have kept me abreast of the order and shipment via emails. Im very satisfied so far and am planning to purchase a break controller from them in the very near future.
Herb
2/10/2009
It was difficult to find a trailer site the fit all my needs. Etrailer.com had everything I needed in one site. Meaning I didn’t have to order my products from multiple sites and pay multiple shipping charges. Actually, since I spent over $150, my shipping was free. I wouldn’t have been able to accomplish this if I had to ordered from multiple sites. Etrailer.com was the best organized and most user-friendly site that I visited out of the 30+ sites that I had visited. You can feel confident in the purchases you make with etrailer.com.
Josh
2/10/2009
Fantastic website and product selection! I shopped around a lot online to try and find the best deal. Etrailers prices were definitely among the best. Cant really ask for much more.
Kevin
2/10/2009
Great transaction, fast, friendly service, good commumication, fast shipping. Will do business with them again. Thanks etrailer
Norman
2/10/2009
Great service. Several companies will not ship to APO/FPO addresses, etrailer never hesitated. Fantastic response and shipped in less the a day!!!
Rodney
2/10/2009
This is an exciting company....Very customer attentive. The order department was outstanding. Knew what I wanted and gave me several items to choose from in inventory. Great people.
Bob
2/9/2009
Your company and your
prices are great. Thanks Again
Denny
2/9/2009
Thanks so much for the prompt reply and the speedy
service!! A guy down the hall in our office recommended your company to me.
He said he had a good experience with your firm. Now I see why!
Thanks again!
Joe
2/9/2009
Very easy online purchase, with a quality product at a very competitive price, and prompt shipping, to boot. I will definitely shop here again!
Michael
2/9/2009
You had exactly what I was looking for at a very good price. Very easy to order from and I should be getting my order by the time i need it by. I am very pleased and will most likely order from you again. Thank you so much for your service!
Victoria
2/9/2009
I thought the whole entire purchase was excellent.
Good communications fast service.
Thank you very much
Bill
2/8/2009
EXCELLENT SERVICE
Item received very fast, and also Item was easy to install
Thank you Very much
David
2/7/2009
Thank you for the prompt service. The bike rack arrived two days before we were scheduled to leave on vacation and works just great. Look forward to doing business with you in the future.
Frank
2/7/2009
Although I just placed my order within the past two hours I have received three emails from etrailer giving me updates. I must say that up to this point I am very impressed. If the outcome of my order is as perfect as it has been to this point, you have gained another satisfied customer that will return.
Mark
2/6/2009
Great service!
Thank you!
Peggy
2/6/2009
SERVICE. One word describes it all. Ordered an item on-line during the wee hours at a very reasonable price compared to everything else Id seen. Within minutes of placing the order I was notified the item was in stock and would be shipped the next day. As soon as the sun was up I was notified the item had been shipped and tracking info was available.
Thanks for the service
Mike
2/5/2009
Im really impressed with the whole shopping experience with etrailer. I cant remember the last time an Internet retailer shipped an item the same day. Oh, right, etrailer for my last trailer hitch purchase.
They also make it very easy to find the parts you need for not only your vehicle but also add-ons for trailer hitches, i.e. draw bars and the like.
Always a pleasure!
Rob
2/5/2009
Fast and excellent
Ronald
2/5/2009
I dont know how they ship so fast? Will recommend to my friends and family.
Thomas
2/5/2009
Outstanding Service could not ask for any better.
Tony
2/5/2009
Customer service was friendly and knowledgeable about the products. I had a pleasant and efficient shopping experience with etrailer.com.
Cliff
2/4/2009
Great service and I will be back
Danny
2/4/2009
Etrailer did a great job just as they have always done in the past. I ordered my trailer hitch over the weekend not expecting it to get to me until the folling week and much to my delight I got my hitch on Wednesday. Thanks for doing a Great Job.
Garry
2/4/2009
It was fast and easy.
Jim
2/4/2009
EXCELLENT service
Lyman
2/4/2009
What a great company to buy from. Shipping is the fastest on the web.
Mel
2/4/2009
Great price and super fast shipment, plus excellent communication. This is a top notch merchant.
Mike
2/4/2009
You have been very helpful and informative....thank you!
The front/2nd seat mats work great....a good choice.
Thomas
2/4/2009
Shipped out first thing Monday when I placed the order on a Saturday. Will be here tomorrow Thursday. No one else had the part and no one even the parts guy at Kia knew about the quick connect on the Kia Sorrento. Will be buying all my trailer parts from e-trailer from now on! Thanks
Tom
2/4/2009
This is the second hitch reciever I've ordered from etrailer.com. Same efficient ordering process, and the fastest shipping from an internet retailer. Ordered it Sat night, got the hitch Tues morning. I would definately use etrailer.com again.
David
2/3/2009
Beautiful items reasonably priced with fast shipping and great, courteous service. Enjoyable transaction
Harry
2/3/2009
I think this 2 bike rack you sold me is the best one I could ever find. It holds my bikes super steady and locks onto my truck so I can leave them out in the parking lot while I eat lunch. Good Good product will buy from you guys anytime Thanx
Preston
2/3/2009
Looking at a lot of sites for a trailer hitch & wiring, eTRAILER.com was the only one to specifically address the issues re: my 2000 Volvo V40. They were the only site to tell me the V40 wiring could not handle a trailer circuit without the modulite kit. The trailer hitch fit my car like a glove and I was able to review installations directions before ordering. Everything was sent out within 24 hours and was received in good shape. What I ordered was exactly as described on the site. Extremely satisfied with this company. They are bookmarked for future purchases.
Bob
2/2/2009
That's what I call fast shipping. I won't forget you guys the next time I need etrailer for parts. Thanks again, Frank
Frank
2/2/2009
What can I say? ...a fair price and great service along with decent installation instructions. No complaints here. Jack
Jack
2/2/2009
I would never buy trailer stuff from anyone else...Fast shipping, friendly service at a good price and I never had to leave my office. Thanks
John
2/2/2009
Customer service was very helpful answering my questions and placing the order. Nice experience, would buy again.
Matt
2/2/2009
Excellent customer service when ordering hitch and wiring. E-mailed tracking number and shipping date. The products ordered were of excellent quality and reasonably priced. I would highly recommend etrailer to my friends. My experience was the way it should be! Great Job!
Doug
2/1/2009
The staff with etrailer goes above and beyond by providing exceptional customer service. Great communcations, fast, and free shipping. Highly recommended!
Harry
1/30/2009
Couldn't had expected a more positive buying experience!!! The hitch and rack are perfect.
Thanks!!
Jim
1/30/2009
Great guys to do business with,fast shipping they shipped my order about an hour after I placed it.They have the best prices,I know because I seached the internet for an hour and couldnt beat etrailers prices.I will buy all my trailer needs from them.
Thanks again etrailer,
John
John
1/30/2009
So far so good very informative and quick. makes ordering online easy.
Mark
1/30/2009
I ordered my hitch and wiring and received an e-mail less than 2 hours later that my parts have already shipped. Amazing.
Tom
1/30/2009
Very nice transaction. Shipping was super fast. From the time I placed my order to the time it was delivered was four days, and I did the standard shipping! Will do business with etrailer.com again.
Michael
1/29/2009
Excellent service!
Robert
1/29/2009
Great customer service. Thanks
Behrouz
1/28/2009
etrailer.com is great. really easy to work with and shipping was great. They even upgraded my shipping for free. Would recommend to anyone.
Brandon
1/28/2009
This is the 2nd time Ive purchased a hitch from etrailer - website is extremely easy to navigate to get a great set of options from which to choose at a great price point. So much information is available on these products as well to ensure an educated buy along with the installation instructions. Awesome site for those seeking to save some money & install these simple hitches yourself - would recommend this site to anyone.
Brent
1/28/2009
Good job, very friendly people, order shipped when promised.
James
1/28/2009
Great service, I had a few questions about what I was buying and they got right back to me as soon as they could. shipping went out right after I ordered it basically. All around, If i ever need any other trailering supplies, I will be coming here. And now I cant wait to get my stuff!!
Andrew
1/27/2009
VERY Pleased with the service provided by etrailer!! A+++ Thanks!
Eric
1/27/2009
Great service
Joe
1/27/2009
Smooth and easy to use
Kelly
1/27/2009
Just before 2 pm, I called with some questions and ordered the components. At 3:06 pm I receive an email telling me that my order of a hich, brake controller, etc. has shipped. Curteous helpful person on the phone, and 1 hour after ordering to shipping. Amazing!
Ray
1/27/2009
I think ETrailer is one fantastic company. Their inventory is real and available when others cannot delivery. Their service is unquestionable and their order fulfillment system is virtually instantious. They are cooperative and care about their customers. Go to them first before running all over the web looking for the part you want. In short, a great company.
Alan
1/26/2009
You guys are the best! Your help with the brake controller saved me many hours of research and work!
Dave
1/26/2009
Excellent communication. She was very helpful, because I wasnt sure of my terminology, but she figured it out for me. Really, really FAST shipping. I'm not really in big needs of camper and trailer stuff, but if Im ever looking for stuff like this, I sure know where to look. Thank-you again for all your help and lickidy split shipping.
Jody
1/26/2009
Best price in the market and their comunication was incredible along with the super fast free shipping!
It will be my first place to go next time I'm looking for parts.
Julian
1/26/2009
ETrailer has very competitive prices and very efficient service. Their product are of high quality. I appreciate that they keep me informed, by e-mail, of my order status. Ive ordered from E-Trailer four or five times and have never been disappointed.
Ronald
1/26/2009
etrailer is a great website and easy to order from. I told all my friends about it and will use it for all my truck needs.
Norberto
1/25/2009
Great communication and very fast shipping. Certainly would use again.
Garland
1/24/2009
The Fifth Wheel Custom Install Kit W/rails- Dodge Ram Full Size, fit perfectly. A true bolt on kit. Ordered Monday morning, got it on Wednesday. I am very happy with your service. Thanks
Jessie
1/24/2009
This company is awsome. They took care of all my trailer needs and sent what I ordered right out.
Darrell
1/23/2009
The Honda CRV hitch and harness mounted exactly as described by etrailer instructions both written and video and in the time estimated. Was very easy and saved a bunch over the car manufacturers price. I would not hesitate to recommend or order from etrailer again.
Jim
1/23/2009
Fabulous service, if only all online retailers were like etailer.com. Thank you for restoring my faith in online shopping.
Jon
1/23/2009
While looking to replace a broken taillight on a trailer, I wanted to replace it with the exact same brand and model, I came across etrailer.com. They had the exact light I was looking for and it was very easy to find. To top it off the cost from etrailer, including shipping, beat all other vendors I came across and it was shipped the same day I ordered it. Ill be back for my other trailering needs!
Ken
1/23/2009
You can't find a better price than etrailer. Shopping is very easy, no login just very streamlined and fast check-out. Their shipping is super fast too. Just a great e-retailer. Check out their bicycle accessories, you'd be surprised at how much they carry in addition to racks and hitches. And again all at the best price I checked!
Mary
1/23/2009
I am very pleased with the great
customer service that I have received.
Very pleasant employees that stay on
top of the situation.
Im glad I found your Company!
Thanks,
Penny
Penny
1/23/2009
I would like to say etrailer.com is a fantastic site to deal with.
Wade
1/23/2009
Etrailer! The company whose business model is THE model for all other businesses. Easy to buy from, easy website navigation, great prices I compare thoroughly so I know! and great tools online product instructions to view before purchasing and helpful product/installation videos. Etailer has it all. Now I would love to have been paid to say all this it is the truth! but, unfortunately, I wasnt.
Andrew
1/22/2009
Received my trailer hitch in the time promised. Everything fit perfectly and I wasnt missing any parts. Instructions were clear and easy to follow. Ive since placed an order for the trailer wiring harness and look forward to a similar experience with it.
I will recommend your products and service at every opportunity.
Thanks,
Cliff
Clifford
1/22/2009
Very fast service. Went on very easily and fit perfectly. Looks good installed.
Don
1/22/2009
Wow. Cant believe how fast my order came! It was a small order, but your personal service will bring me back. Thank you.
Gary
1/22/2009
The representatives I talked with were very helpful. The item was shipped the next day.
Ruby
1/22/2009
Thank you. Once again, your service has been exceptional. It's rare these days to experience such a high level of customer support/satisfaction.
Carl
1/21/2009
Was a good shopping experience. Dont often order online but found the LED lights I needed on etrailer.com. Ordering was simple, received several e-mails with updates on the order and they upgraded the shipping at no cost. I received the items today and they arrived well packed and a better product then the product picture indicated. Pleased with the process.
Chris
1/21/2009
Thanks so much! I love my product, and the customer service was great!
Lisa
1/21/2009
Fast shipping on my BMW hitch and ball. Even shipped on a holiday.
Great!
Zank
1/21/2009
Thanks for the fast service. I'm quite pleased.
Bill
1/20/2009
Fast shipping. Good communication. Pleasure doing business. Thanks
Joe
1/20/2009
Very happy with my purchase, and very fast shipping. Item was well packaged and exactly what was advertised. I would buy from again.
Joe
1/20/2009
Very good service and great website.
Michael
1/20/2009
Fast shipping and you what the part fit and works fine. Paid $100 less here.
Thanks
PS I will be ordering a hitch step soon.
Mike
1/20/2009
We found etrailer.com to be extremely user friendly. We have spoken to them both via phone and e-mails. The customer service reps were all so friendly and helpful. etrailer.com stands by their products and their policies such as their Price Pledge. We ordered a hitch and were very pleased with the item and the delivery process. In speaking with another friend, he said that he, too, had ordered from etrailer previously and was also pleased. You wont be disappointed if you do business with etrailer.com!
Rex
1/20/2009
WOW!!!! Fast shipping, accurate, and just what I was looking for. Great Price on this hard to find item. Will do business again when in need.
Rick
1/20/2009
Good selection of products at reasonable prices. Very easy and simple to order, lightning fast service, shipped within a couple of hours of ordering
Rod
1/20/2009
I bought two hitches one for my Honda Pilot and one for my Ford Ranger. Both were the no drilling models. The install times shown were right on and they came with simple easy to follow instructions. They shipped super fast and have a great quality product.
I also purchases the MasterLock trailer lock set and the towing package with the balls and receivers. It completely set me up to tow my trailer. Thanks! I would definetely shop here again for my future trailer needs.
Their website was easy to use and provided a great recommendation.
Ryan
1/20/2009
Very nice experience.
Jon
1/19/2009
WOW great answers to my questions. [..] and even sites that specialize in hitches didn't have any knowledge whatsoever. You guys are really good.
and quick order processiong too!
Michael
1/19/2009
Great Service Arrived very quickly
Rex
1/19/2009
After searching 9-10 web sites erailer is the best I saw. I did call three other companies and all wanted to sell me the carrier but had no idea how to attach it to my roof. I called etrailer and right away I knew talking to someone who knows their products. She knew products and erailers web site inside out. I did not think twice about it and gave her the order. I'm very happy and will refer etrailer, only a fool would buy somewere else.
David
1/18/2009
Good prices and quick shipment
Donald
1/18/2009
Placed order on Monday. Received on Thursday! Got what I ordered.
great service. I have saved their page in favorites and when I need any thing for a trailer it will be from this company. Very professional.
Ron
1/18/2009
Good response, good product line, which is important and speedy response in shipping. Thank you, arrived yesterday
Ed
1/17/2009
Thank you for your fast response, I really appreciate your excellent service
Andre
1/16/2009
Very knowlegable and courteous staff. My order was delivered on time, sent out on a Monday, had it Wednesday of the same week. Gooseneck hitch and brake controller was an easy install.
Bob
1/16/2009
etrailer Thank YOU!
These guys did a great job with my order, they were timely, upgraded my shipment so that it would arrive earlier than expected for free and on top of that they had exactly what I wanted!
Thanks
Dennis
1/16/2009
I've placed 3 different order with etrailer and had great assistance and service as well as excellent prices each time - highly recommended!
Tony
1/16/2009
OUTSTANDING! Placed a huge order 128 items in the morning, shipped by lunch time. It doesnt get any faster or easier than that.
Bob
1/15/2009
Wow, so far this has been one of the best online purchasing experiences I have had.
Thanks for the great customer service!
Brian
1/15/2009
My shopping experience at etrailer.com has been extremely satisfying. My order was placed on tuesday and arrived at my door on thursday afternoon....all ordered parts and instructions were delivered without one single problem.....I'm impressed! THANKS ETRAILER.COM...i will use your service again.
Maurice
1/15/2009
Wow! What super service! You guys are great. You can be sure we'll spread the word.
Pete
1/15/2009
Etrailer rocks!! I ordered a hitch bar on Saturday and it arrived by Wednesday. I couldnt ask for it any faster without spending for priority shipping. Thanks etrailer!!
Dan
1/14/2009
Just wanted to Thank You for your extremely quick shipping. Arrived in 2 days from time of order and your sales rep gave me a great deal on the shipping cost. The products I purchased were exactly what I needed and work flawlessly. I will return if I need more merchandise for my towing needs.
Thanks
Dan
Daniel
1/14/2009
etrailer had just what i was looking for at a good price. very fast shipping. thank you very much etrailer
Glen
1/14/2009
etrailer.com is a great site and easy to navigate. Ive ordered twice from them so far and have been very pleased with the products, the prices and the way they have handled my orders. Check it out and see for yourself, they just might have what your looking for…
Jake
1/14/2009
The hitch was received- as promised- and installed in less than25 minutes. Great product and fantastic customer support!
Jamie
1/14/2009
Wow, that was so fast order processing and shipped in one day!
Big thanks!
Michael
1/14/2009
I don't do a lot of ordering things on line but your company has made this order a GREAT experience and I Thank you.
Randel
1/14/2009
Received my order on time. Correct parts, packed correctly, the hitch and brake controller is now installed. I am very happy with Etrailers fast shipping, good service and excellent prices
Dan
1/13/2009
I have had some difficulty finding a proper hitch for a Jeep Cherokee and had obtained costs through various suppliers. I then recalled that many years ago, I had purchased several hitches which were of the brand name, draw tite. I had this particular brand of hitch put on several of my vehicles over the years and used them without incident to primarily tow boats to the local lake. I went to the internet and entered draw tite tow hitches in one of the search engines. I had no idea if this particular company was still in business or if this brand of hitch was still available. The returns directed me to etrailer.com. In looking through the product line I found the desired hitch and accompanying wiring harness at a price considerably lower than those quoted from other sources. I received free shipping and even obtained an upgrade in shipping. To my surprise the items purchased were also shipped the same day I placed my order. Needless to say, I am very pleased with the level of customer service I received and will etailer.com will certainly be one of the first places I check for future towing needs.
Kip
1/13/2009
Thank you. Great product Easy to assemble Great delivery Thank you very much
Shawn
1/13/2009
Loads of great products! Excellent website! Went to the max to be helpful and make shopping experience great!!!
Tom
1/13/2009
etrailer had the best price by far, from what I could find. shipping was early, and their on line installation instructions were clear. I was able to decide if this was a project I wanted to tackle myself. I would recommend, and will use etrailer again.
William
1/13/2009
The ordering process was absolutely painless The processing and shipping of the order was fast. Kudos to your staff.
Amado
1/12/2009
Etrailer has been a real godsend for me. Im etrailering the third car in less than a year Equal or better than OEMs at less cost and always available. Very prompt delivery with someone available to help if something doesnt work out.
David
1/12/2009
I continue to be impressed with the customer service!
It's hard to find customer service this good anymore.
Joe
1/12/2009
The service and shipping speed were amazing. I placed an order, paid for regular shipping, it was upgraded for free, and I think it took less than three days to get my order from the day I placed it. Prices were reasonable on the shipping and the trailering equipment as well. Thanks for the quality experience.
-Matt
Matt
1/12/2009
etrailer is the best, Thanks.
Mike
1/12/2009
I was happy with the service and products. Everything was as described.
Jerry
1/11/2009
Found what I needed and it was shipped quickly. Fair price. Always check etrailer when I need trailer parts.
Russell
1/11/2009
I got really great service from etrailers and would recomend that everyone try them out.
Ed
1/10/2009
I am very satified with the transaction and the merchandise. This is the 2nd time I have bought a class II hitch from etrailer and both times the process has been easy and the delivery has been fast.
Raymond
1/10/2009
Excellent customer service. Fast shipping. Easy returns and incredible technical support. Not just an incredible trailer accessory company, but a great company to do business with period!
Rob
1/10/2009
The Best service I have ever had. I will definately use etrailer for all my trailer needs and wants.
Luke
1/9/2009
Great price, Great customer service, Great response via e-mail with tracking info, very quick shipping. Ordered bike rack on Wednesday, received it Friday.
Very pleased customer!
Mike
1/9/2009
Very fast shipping, great communication and great product! Overall, an outstanding shopping experience! Nicely done.
Gregg
1/8/2009
The customer service from etrailer has been outstanding. It's very
refreshing to find a company that values its clients as you do. Keep up
the good work! I will be sure to tell my friends, family and co-workers
about the great service that I have received.
Thanks again!
Danny
1/7/2009
This is one of the best organized web sites I have used. It was really easy to find what I wanted. There were lots of hitch models to choose from, with great descrptions of each.
David
1/7/2009
Great experience-exactly what I was looking for, fairly priced, and I received my shipment two days after I ordered it. I highly recommend etrailer.com.
Doug
1/6/2009
Thanks for the good service. The reason I bought from you was the price.
But, now I see the service is good too.
Frank
Francis
1/6/2009
E trailer once again has filled the void that my local stores can not provide. I went to a local retailer who said he had the part only to get there and have him tell me he sold the last one. I wasted my time and gas. One call to Etrailer and my order was complete,less than 2 minutes. I highly recommend these guys.
Mike
1/6/2009
Your company and the people, who work for it, are a "consumer's dream". Not only do you have very competitive prices for a well-respected product, but you are all so friendly and professional.
Rex
1/6/2009
Insanely fast shipping. Received about 4 days sooner than I expected around the holidays. Was also exactly what I was looking for. Thanks again.
Bill
1/5/2009
OUTSTANDING phone service, and best price on my Rola cargo-bag available: $10 less than anyone else for the same item, and the shipping was FAST.
Next time, I'll shop here first.
Dan
1/5/2009
I was very pleasantly surprised at the professionalism and patience your representative had with me. She talked me through several options and gave me a very imformative lesson on hitches.
I would recommend your company to my many trailering friends.
Thanks
Gus
1/5/2009
eTrailer had the most competitive pricing I found online. Smooth transaction, great updates on shipping and tracking information.
Matthew
1/5/2009
Thank you for speeding up the shipment of my order. I have told a few people about etrailer's good prices and will now have a great outlook on your customer service also. Great experience with etrailer. Good prices and great customer service.
Leah
1/3/2009
My Dad thought it was the best Christmas gift ever. He loved it. You and I sent him into retirement with a pop-up trailer forever. Thanks, guys.
Nathan
1/3/2009
Easy web site to navigate. Product descriptions and pictures are very good and installation manuals are easily available to review before ordering. Got a quick reply email after the order saying it was being processed and a confirmation the next morning that it had shipped. Overall a very good shopping experience.
Karl
1/2/2009
It was my first time that I used etrailer. I have to say I am very impressed with their customer service. I would recommend them to a friend.
Well done
Thomas
1/2/2009
You guys are awsome!!!! I have ordered from others companies via Internet and no one compares to you guys. I appriciate the e-mail confirmation that the products i have ordered is in stock and will be shipped. I have placed orders with other places before where I hear nothing from them and when I call to check status only to find out my product is out of stock. You guys make it easy and worry free to order from. Thanks
CE
12/31/2008
Fantastic service, upgraded shipping at no cost to me! Everything I expected and more.
Chris
12/31/2008
Wow!!! Wicked fast shipping! Arrived the next day after ordering... how do they do that????! Installation was a breeze for both the hitch and trailer wiring harness. Cannot express how pleased I am!!! Way to go E-Trailer!!!
Chris
12/31/2008
INCREDIBLE service. Great communication. Hitch was shipped from the manufacturer and arrived the day after I initially placed the order. Best price I could find, as well. Very pleased to recommend this exemplary company and its representatives.
Jonathan
12/30/2008
The service and products that I received were exceptional. I would recommend etrailer to anyone.
Craig
12/29/2008
Great service, fast shipping, easy tracking system.
Todd
12/29/2008
Great store to do business with. Etrailer upgraded the shipping method at no charge to me so that I would receive my order by Christmas! How nice!!!
Tommy
12/28/2008
Customer service is excellent at etrailer. If you send an email you will get a response. You wont find that everywhere.
I found that this site has one of the largest inventories of small parts. I often order for my husband so I know the sites that are good.
Evelyn
12/26/2008
This has to be one of the best online shopping experience Ive had. Very good contact back after the order and very prompt shipping. Thanks, Rodney
Rodney
12/26/2008
I was very pleased with the shipment of my hitch, the professionally packed, and the speed of delivery just before Christmas, My father was very surprised on Christmas Day. eTrailer.com has it all! hands down, WORD! Thank you very much and Happy Holidays.
WL
12/26/2008
Looked all over the web and decided to use eTrailer - fast shopping easy checkout and quick shipping with tracking!! Husband loved it:!! Thank you for making Christmas a bit more special Thank you!!
Jil
12/25/2008
TOP NOTCH!..service and shipping are tops. Going to order again!
William
12/25/2008
Thank you all for your communications and super service!
Gary
12/24/2008
You guys Rock!
I have never, had a more positive buying experience! Ordered late in the day, Dec 22nd and recieving hitch Dec 23rd! Obviously you processed my order immediately! Hitch was first quality Draw-Tite. Wiring harness was super easy to install and high quality as well. […] I recommend you to everyone! Thanks,
Tom
Tom
12/24/2008
Very easy and pleasant experience.
Thanks for the constant communication.
Mike
12/23/2008
Wow! Great Service!
I placed the order at 12:07 pm, at 12:29 I received an email that my items were in stock, then at 12:43 I received another email that the items had shipped.
I wish more suppliers were like etrailer.com.
Thanks
Keith
12/22/2008
Service was extrordinary, product arrived much sooner than expected & communication was great.
Clarence
12/21/2008
Second time I have ordered from etrailer and I will continue.
Brad
12/20/2008
Fantastic customer service and very friendly person on the phone. Quick shipment for an item that wasnt even in stock. AAA+++ in my opinion!!!
Steve
12/20/2008
Wonderful place to do business with- ordered one day received the next- very fast service. Thank you
Jim
12/19/2008
I found everything I needed easily and the information was very helpful. I would definitely recommend your website to everyone who might need your products.
Judy
12/19/2008
You guys ROCK!
It is companies like yours that can put our national economy back on track. Best of luck!
Michael
12/19/2008
You guys are awesome! Fastest shipping Ive ever seen and the products look great on my trailer! Couldnt ask for better customer service! Keep up the outstanding job!
Dave
12/18/2008
Excellent product and quick delivery. Will buy again from them.
Mark
12/18/2008
Unbelievably affordable products of my interest.
Rebecca
12/18/2008
You get the things you order on time. If you need help you get to talk to people that know trailers and can help right now.
Rod
12/18/2008
I appreciate the confirmation and shipping of my order by e-mail. It is nice to know that a company takes time to keep their custmers informed of the processing of the order.
Tom
12/18/2008
Excellent service. Very fast delivery in spite of the holiday season. This order shipped so fast that I didnt even have time to think. WOW!!!
Thanks, and everything worked great!!!
Anthony
12/17/2008
This is my second order from e-trailer. One of the best online experiences Ive had...Shipping is fast and accurate. Reasonable prices. Good job e-trailer!
Barry
12/17/2008
My order has been received in great shape.
I will keep you in mind for my future trailer needs.
Thanks.
Dave
Dave
12/17/2008
Prompt phone service. Very polite and knowledgeable customer service and sales staff. Very satisfied customer. Will shop with etrailer.com again as a new RVer.
David
12/17/2008
By far the best web purchase experience I have ever had. From their extensive product offerings, to their easy to navigate web site, with everything right where you expect it to be and navigates like you expect it to.
If you really want to experience the lost art of premier customer service, just give these folks a call. Extremely friendly, knowledgeable and quick to see to your needs, not theirs. In my case, one of my shipping boxes was damaged in transit and two small brackets were lost. No problem, a phone call later and they were on my doorstep in a few additional days.
On top of all of this, after extensive web searching and calling of local dealers, no one could come close to matching etrailers prices. On top of that, no shipping charges either.
Thanks, etrailer
Ed
12/17/2008
Great professional service, customer for life!
Henry
12/17/2008
I shopped from E-Trailer for the first time and found the customer service to be very helpful and knowledgeable. I was guided through the purchase and everything was explained to me very clearly. I am very pleased with the service, thank you E-Trailer.com!
John
John
12/17/2008
It was a very quick and pleasant experience. The lady that took my order was very knowledgeable and nice.
Kimberly
12/17/2008
My experience was great! I will absolutely shop here again.
Nicki
12/17/2008
Fast service!
Phill
12/17/2008
You all are awesome. I am a first time customer, and I could not be happier with your customer support up to this point. Thank you!
Ryan
12/17/2008
eTrailer has been a great source of tailer/hitch/auto related accessories at reasonable prices , great shipping service and quality. in todays world of questionable e-sites and venders it is nice to have a source such as this where everything is as advertised with a good attention to customer service and value keep up the good work !! - Happy Holidays
Steve
12/17/2008
Thank you very much.
This is my first time doing business with your company and it's turning
into a great experience. I wish I would have found you sooner.
Keep up the good work!
Tom
12/17/2008
The sales representative was unbelievably helpful and knowledgeable about the products I purchased. I will shop online with etrailer in the future.
Dan
12/16/2008
Great service. Nice having a knowledgeable salesperson. Keep up the great work! As Arnold Schwarzeneger said - I'll be back.
-Deborah
Deborah
12/16/2008
I've shopped at this site several times and I've never been disappointed. The process has been smooth and the products have been on time and what I've ordered.
Dick
12/16/2008
I just wanted to take a moment to personally extend my gratitude for the personal assistance I have received from Etrailer. I only wish I had more vehicles with hitches, because my experience with the company has been absolutely excellent!
Mark
12/16/2008
I thought it was very easy and very competively priced. I am even more pleased now that my order has shipped and will arrive in 3-5 days. I have always been a procrastinator at this time of the year
thank you!
Pam
12/16/2008
The shopping site of etrailer.com has been a quick and easy process. They keep you updated on your order thru e-mail and there is no wonder where your order is. I expect to receive my order without delay and for me that is important. thank you etrailer.com
C. Douglas
12/15/2008
Great price and amazing delivery time frame!
Mike
12/15/2008
Shipment was VERY quick and I got exactly what I was wanting. Cant ask for anything more than that. THANKS!!!!!
Douglas
12/14/2008
I ordered a Valley 82790 hitch and 30127 connector kit for my 2009 Tacoma and got it in 2 days! Installation was easy - the directions were clear and exact and the hitch and connector fit perfectly. all for about 1/3 the cost of having the dealer install one. Thats 1/3 the cost, NOT 1/3 off! Thanks etrailer!
Larry
12/13/2008
Service was great got the package in 3 days.
Marion
12/13/2008
Its always fun and easy to browse around the website and very easy to order something. Shipping is always surprising fast and all the products I have ordered are very good quality.
Carlos
12/12/2008
Very good service. Would order again when needed.
Charlie
12/12/2008
I ordered a Thule bike rack this summer and was pleased with your service and the product. Your web site is well designed and provides more product information than can be found on other sites. The videos are very helpful, providing the 'touch and feel' that is often missing when purchasing via the internet.
With this order, you have exceeded my expectations. I am leaving town for a Christmas trip next Friday, which is why I have ordered the carrier.
Christopher
12/12/2008
I tell everyone about you. They cant believe the quickness that you receive your orders. And the prices cant be beat.
Thank You for such a great site.
Douglas
12/12/2008
Super easy to deal with..got all my items here, 1 stop shop. Great prices even beat [xxx]...Super fast shipping next day. shipped AAA+++ Thanks will use again
Jack
12/12/2008
First order from etrailer. Wow FAST ship. Great communication. Good prices.
I will be back.
Tommy
12/12/2008
This kind of service is rare, Within 90 minutes of placing my order,I recived an email that my order was recieved, an email confirming my order and last an email telling me it was shipped. Placed the order at 11:17AM 12/8/08 recieved on 12/10/08. Highly recommend.
Doug
12/11/2008
Good products, communication, and delivery. Cant ask for much more.
Harry
12/11/2008
I am very happy, pleased and impressed with the service I have received from you and your company. Never have I been so informed with an online purchase, nor have I had someone actually look out for me. I truly appreciate all of you help and I hope you have a wonderful Christmas! :)
Kristi
12/11/2008
What a great shopping experience! Received immediate order confirmation and updates on shipping via email. Cargo carrier arrived on time and the free shipping was a plus. Although I havent opened the box Christmas gift, Im expecting it will be just what my son wanted. Thanks for courteous, prompt service!
Mary Lou
12/11/2008
Quick shipment of my order, and friendly communication.
Wes
12/11/2008
Easy to use web site. Great customer service. They processed and shipped it same day.
Bill
12/10/2008
Delivery was very fast. Product was as advertised. Hitch took less than the estimated 30 minutes to install and looks fantastic.
Dan
12/10/2008
I havent even opened the box yet, but boy, you guys are sure fast at shipping. It arrived in good shape I think, and I hope it is what I ordered. The price was right, too.
Dennis
12/10/2008
Fast, efficient service. Product as described. Would recommend to others.
Erhard
12/10/2008
I just want to say why can't all businesses operate as efficently as yours. I placed my order at 1 PM and now I am told it has shiped less than three hours later. Great job helpful customer service.
Thanks
Murl
12/10/2008
Thanks, you have done a wonderful job on helping me with this order, it is greatly appreciated, in particular the kindness, your knowledge and promptness.
The timing is great!
thanks again,
Ron & Juanita
Ron
12/10/2008
I've made several online purchases from etrailer.com in the last year or so and Ive always been pleased with their quality customer service.
Reasonable prices, updates on status of orders, and fast shipping. I would highly recommend etrailer.com for all your vehicle accessories and equipment.
Donald
12/9/2008
I ordered a goosneck hitch plate on Friday December 05 and received it today December 09. It installed in minutes and worked perfectly. I will be a return customer.
Fred
12/9/2008
This is awesome. Wish every place I deal with was as efficient as you guys.
Greg
12/9/2008
Purchased from etrailer a couple of times. I would highly recommend to anyone
Jeff
12/9/2008
Wow!! You did it again!! I just placed my order for a polypro truck cover Monday morning 12/8 and UPS ped it off today Tuesday 12/9 about 2PM. Thank you for your friendly and speedy service.
Jim
12/9/2008
Outstanding sevice both times that I have ordered from your company. Your employees are very helpful and knowledgeable concerning the products that I ordered. I would and will recommend your company to anyone.
Thanks
Joe
Joe
12/9/2008
This has been one of my best experiences in on-line shopping. While ordering I had a question. I called Customer Service and they very quickly had the information that I needed. I also was blown away at the speed of the order being shipped...same day as ordered and I ordered late in the afternoon. You do not find this type of service everywhere !!
Thanks
John
12/9/2008
Thanks for the prompt service. You guys seem to do it right.
Lance
12/9/2008
excellent co. fast and organized, A+++
Michael
12/9/2008
Experience has been excellent. fast service and delivery. This is my second order.
Ross
12/9/2008
I ordered over 40 items 2 days apart with free shipping . I received them on the fourth working day. Highly recommended.
William
12/9/2008
Excellent transaction. Product was in stock and exactly what I ordered. The item was on my doorstep in 3 days.
Bill
12/8/2008
My shopping experience with E-trailer was totally satisfactory. I wanted bolt-on hitch receivers for each of our cars, and a hitch-mounted bike carrier for our two bicycles. The Hitch Hunter search found exactly the right hitches for our cars, and their extensive inventory of bike carriers from several manufacturers made it possible to the perfect carrier for our situation. An e-mailed question about fitting was answered accurately the very next day. My order was processed immediately, and all items were shipped and delivered on-schedule.
I found the how-to-install video clips on E-trailers web site to be a huge help much better than the manufacturers printed installation instructions. They gave me the confidence to know that I could install the hitches by myself - which I did successfully.
E-trailer does it right! I most heartily recommend them to you.
David
12/8/2008
Thanks for the continuing great prices and products! Whenever I'm in need of something for my biz I consult your website first. I just installed the torsion bar on my tailgate and I love it!! It is so much easier to close now while my hands are full.
Eric
12/8/2008
This was not my first purchase from etrailer and that speaks volumes to what I think of them.
James
12/8/2008
It is hard to put into a few words just how perfect my purchase was. I received immediate notification of my order, a simple way to track its shipping, and it arrived right on schedule. Its nice to see such great customer service, especially in this day and age. Thanks.
Jim
12/8/2008
Excellent service! The 5th wheel mounting kit I ordered was delivered only 4 days later, with free shipping to boot! I highly recommend etrailer.com.
John
12/8/2008
Great website, and excellent customer service. Placed my order by phone from Toronto, Canada on Friday Nov 28/08. I was advised by email that it was shipped Monday Dec 1/08 and received it on Friday Dec 5/ 08. I highly recommend this site to anyone, and I will be definitely buying from them again.
Tony
12/7/2008
My partner and I are full time RVers. We have been shopping at etrailer for about 1.5 years, both on-line and in their showroom in Wentzville. Their staff is knowledgeable, pleasant, actually fun. And the products they offer are top-notch. I recommend etrailer without reservation.
Bob
12/5/2008
I ordered a Draw-Tite trailer hitch and a Thule 990 hitch mount bike rack for my 07 Ford Focus. The people at eTrailer went out of their way to make sure my order was completed and sent to me promtly. I ordered on 12/5/08 and UPS delivered my order on 12/8/08 which was sooner than I expected. I already put the bike rack together and have the hitch ready to install as soon as the weather gets out of the teens here in Pennsylvania. I would definitely recommend eTrailer for service and price. Thanks so much.
James
12/5/2008
Fast Shipping and solid product.
Thanks.
Matt
12/5/2008
I want to thank the folks at etrailer for all the help, I have placed 2 orders and everything was OK. I have bought parts for a enclosed car trailer, & they had what I needed at a good price. Thanks again.
Randy
12/5/2008
I really had an amazing experience! I was surprised how easy it was and it was even fun... I didnt think I would be able to find the trailer part and was pleasantly surprised!
God Bless you guys! Merry Christmas
Aaron
12/4/2008
I purchase a new SUV a vew months ago and the new style windows make it hard to see behind you. I had seen one of the products I purchased in a Sky Mall magazine and decided to try to find one. I found it on line on December 1, ordered that day and it arrived 2 days later. Such speed! I am impressed and will recommend etrailer to my friends. Thank you so much. You made my husbands Christmas shopping totally effortless.
Bonnie
12/4/2008
This company is the best I have ever dealt with I ordered at hitch on the 31st and it was at my door on the 3rd of the folowing month. If I had dealt with a local company they would not have even got the order done by then
Daniel
12/4/2008
You guys are the best in the business. You take customer service to a whole new level….Thanks and keep up the great work!
-Glenn
Glenn
12/4/2008
Great products, great price. Thanks guys. P.S. Fast shipping, too good!!!
Robert
12/4/2008
Just ordered a hitch and bike rack today and have already received emails regarding confirmation and shipping info. Excellent customer service so far hard to find in todays world. Keep uo the good work!
Scott
12/4/2008
fast shipment, good company. will buy again.
Fredi
12/3/2008
Great service. Fast shipping. Thanks.
J.m.
12/3/2008
This was one of the most pleasurable online shopping experiences that I have had. Correspondence and status updates were excellent and when I had a question about 3 weeks ago, the sales representative didnt have the answer in front of her but I received a call back within 30 minutes with the information that I needed.
Jerry
12/3/2008
It's hard to believe something ordered on Tuesday would arrive on
time the next day . Your word is your bond and I will be sure to tell
the next person . Thanks for such GREAT service .
John
12/3/2008
Very easy ordering and fast shipping, will put this site in my favorites to come back to.
Doug
12/2/2008
I cannot find words to express how professional these guys are. They should start teaching others on how the Internet shopping should look like. I was completely new to the hitches and bike racks. Documentation and movies on www were very helpful and educational. Prices are great, products of good quality and easy to assemble. I will definitely come back to them with every trailing need I will have. Thanks a lot for amazing shopping experience!
Filip
12/2/2008
This is the third time I have ordered from eTrailer.com. Every time I place an order, the service gets better, if that is possible. I called the latest order in at around 11:30 AM and at 2:30 PM I received an e-mail stating that the order had shipped. Their products are always as advertised and their technical help is the best.
Thanks again to eTrailer.com
James
12/2/2008
I cant believe how fast I received my shipment!!! The installation took about an hour, I wasnt in a hurry, and it fit perfectly and works great! I installed a Class 1 trailer hitch on a 2008 Honda CR-V for light duty hauling.
I can definitely recommend eTrailer to anyone looking for this type of equipment!
Jay
12/2/2008
My order went in right away and bamm! I got it! Thank you guys...it is the perfect gift for my guy...he loves it!
Keep up the good work...I will definately shop here again!
Peggy
12/2/2008
My experience shopping with etrailer.com has been very good. I have purchased items from them twice now and both times their prices and promptness in shipping has been excellent.
Terry
12/2/2008
I would just like to let you know this is the second time I have ordered from your company and that the main reason is for your fast and accurate shipping.I have had used other companies in past but your shipping department has won me over! thank you.
Tom
12/2/2008
This is the third time Ive purchased hitch equipment from eTrailer. Each time gets better and better.
And, the equipment always fits!
You wont do better, or get a better value.
Tony
12/2/2008
OUTSTANDING SERVICE!!!! Ive ordered from you before so I know what to expect. E-Mail confirmation and tracking is great. I will continue to shop with you when I need trailer parts again.
THANK YOU!!!!!
William
12/2/2008
Your service was excellent and prompt. I would definately shop here again.
Thanks
Angelo
12/1/2008
excellent service, delievered as promised on time.
Bob
12/1/2008
Friendly, courteous service, fast shipping and very competitive pricing.
Thank you.
Charlie
12/1/2008
Fast shipping, price of the product was the cheapest found. I will be shopping with you again. Thanks
Chris
12/1/2008
I thought I would find great deal on cyber Monday, but I never expected the service and courtesy to go along with it. I'm also very excited about the price that I was able to purchase my item. I have been searching for a few days on this item and not only did I get a better product than the competitors i was able to get a much better price. This experience is one that I will surly share will all my friends and family.
Darell
12/1/2008
I have bought hitches and accessories for 4 different vehicles over the years and very satisfied with fast service, selection, and good prices.
Jerry
12/1/2008
This is the place to buy!!!!! one word fast!!!!
John
12/1/2008
Great process, very helpful. I am impressed!
Theresa
12/1/2008
Absolutely the best company I've done internet business with!
Tommy
11/30/2008
Great price, description perfect on website. Fast shipping and great communication. Thank You !
Michael
11/28/2008
I called in the order to a very friendly person and was taken care of immediately. The order arrived in good shape actually one day earlier than was expected. This is my second order and I am very pleased with the follow up and delivery of goods. I highly recommend E Trailer if you need trailer parts.
Tom
11/27/2008
It is a pleasure, even over the internet, to have FAST, personable, knowledgeable customer service. I just placed my order, and immediately heard that it was in stock, would be shipped and that I would receive an update for shipment tracking. While I know many things are automated in your process - this 'quick touch' with your clients is what customer service is all about. Well done. I'd like to say that I will use you website a lot - I might not need to if your product is as good as your service. You definitely get my word of mouth business! Thank you.
Andrew
11/26/2008
You cant beat the prices also the service is outstanding.
Ernest
11/26/2008
etrailer.com is one of the best web sites I have ever shopped on. From the initial product lookup to the informative videos on many items, this site helped make my decision making a breeze. The only drawback with your site is that you don't carry more products. I'd do all my shopping here!
Thanks for your great service and terrific web site.
Herb
11/26/2008
My shopping experience at etrailer.com has been tremendous! The website is very easy to navigate and the prices are fantastic but it doesnt stop there. The level of customer service the etrailer staff provides far exceeded my expectations. My order was ready to ship immediately and my shipping was upgraded to express at no charge. And they are communicating every step of the process to make sure I know the status of my order and when it will arrive. Thank you very much for the great experience! I will definitely tell everyone I know about it and cant wait for my shippment to arrive!
Jeff
11/26/2008
I believe this is my third orderwith etrailer.com.
Every time the price has been competitive, the communication great, shipping is fast and the experience is top notch.
Thanks to all at etrailer.com
Mark
11/26/2008
Found this website while doing a search. They had an item I just knew my hubby would love, so I ordered it. Ordering was a cinch. I was notified immediately within 30 min that the order had been received and shortly thereafter that the shipping on my order had not only been upgraded for free but that it had been shipped already less than 2 hrs after ordering. Whats not to like?
Dottie
11/25/2008
Great!
Gabe
11/25/2008
Hey you guys!
We ordered a trailer hitch YESTERDAY and it arrived IN ONE DAY!!!! Wow! We're really impressed!
If we need anything else that you can supply us, we'll be back!
Thanks so very much for your kind attention to our order. This is
unbelievable!
Larry
11/25/2008
I have always had a great experience with etrailer. Everything has been top notch. Thanks again for your wonderful service.
Roger
11/25/2008
Great price, Fast shipping right to my door and great communication about the status of my order. I will be back for any future trailer hitch needs. Thanks for a very pleasant transaction.
Bob
11/24/2008
Wow!! What an awesome experience. Today it is so hard to find good customer support. I found the website by chance and Im so glad I did. Not only were there directions on how to install my wire harness, there was a video to back it up. This influenced my decision to purchase from etrailer as well. They helped with prompt reply to an email question, and they shipped same day. You cannot find this kind of service anymore. I would like to thank everyone at etrailer for making the effort to take care of its customers, and I know if you continue to do business like this your company cannot fail. Keep up the good work
Don
11/24/2008
great people to do business with, great communication and fast shipping!
James
11/24/2008
Shopping on your site was a breeze. I am confident when I order something from you folks because I am certain that I am purchasing the right thing for my vehicle. This is my fourth hitch purchase from you and should the need arrise I will be back. Well done to your site designer.
Warmest Regards,
Jayne
Jayne
11/24/2008
Saved me a hundred bucks and was here before I could say trailer hitch. Excelent service and when I called I got to speak with a friendly American that actually cared. Great experience and wonderful service and as far as I can tell the product was exactly what I ordered. I have not installed it yet to see if it fits, but from research it looks right. It really was fast service, I was amazed. Thank you very much. Fred
Fred
11/23/2008
I dont endorse many businesses, but the folks at etrailer have my endorsement plus I will send my friends to them, infact I am going to put a link on my website so all may have the oportunity to deal with an american company that stands behind the products they sell 100 with no BS. thank you again for providing me with a good product and service.
TC
11/23/2008
I just wanted to praise you for your service and website. This is my second time ordering a trailer hitch in just a years time. Once again I found the ease of finding my hitch and ordering same to be a great experience. Then in just 3 business days I received the order, how quick is that. Again great experience, THANKS.
Robert
11/22/2008
I found the your web site fun to look over and your prices very good. Your shipping charges are very reasonible and it arrived faster than expected.
John
11/21/2008
I will certainly do business with you again and tell all my friends to do business with you. I received the hitch in 3 days, and it fit perfect. I took my time and followed the directions and still only took about 35 minutes. I could easily put another one on now in 20 minutes. Thanks again for the great service.
Billy
11/20/2008
I am extremely impressed with the service of e-trailer. Ordering was simple and easy. The price for my item was comparable to other companies. The most impressive thing however was how quickly I received my item. It came 2-3 days after I ordered. I was expecting one and a half weeks minimum. I was in a hurry to get the item, and it came earlier than I thought, which made my life alot easier. I will use e-trailer again.
Thanks again,
Brian
11/20/2008
I am genuinely impressed . Within 3 hours of placing my order I was notified by parts that all items were in stock and immediately after that I was told my order had been shipped AND that they were able to upgrade my shipping time to boot. Been many moons since Ive received such expert service. KUDOS
Brian
11/20/2008
wonderful shopping on line
quick communication and quicker than promised shipping
great store online
Cole
11/20/2008
I think your service was great..
Thanks
Dan
11/20/2008
Thanks, its always easy to shop at etrailer.
Dave
Dave
11/20/2008
What can you say. I ordered the part on the 17th and I received it on the 19th. Fantastic purchase. I know where I will go for all my future trailer needs. Thanks for the great experience.
Greg
11/20/2008
Fantastic online shopping. Item shipped within hours of when I ordered. I received updates: ordered ready to ship and shipped promptly. thanks.
Kurt
11/20/2008
It took about 25 minutes to install the hitch, never even had to jack the car up. The electrical took about 30 minutes, and the video instructions on your web page were excellent
Virgil
11/20/2008
etrailer has same quality of products for a lot less price than other major trailer supply stores.
Al
11/19/2008
I executed the time-honored practice of accidently leaving my hitch lock keys on the bumper of my truck. New keys were on the way from etrailer in record time. Although this was a very small order, the staff was superb in helping me. Highly recommended! Thanks!
Dana
11/19/2008
Hitch received and installed same day in 30 minutes with minimal difficulty.
Solid product and easy install - thanks so much!
John
11/19/2008
Just received the package from etrailer. It packed so good and I like the online service very much. Especially whenever I sent in questions they responded quick and gave me help. Good job etrailer. Definitely I will continue to shop from etrailer.
Kelvin
11/19/2008
Was very happy with the ease that I found the right hitch and all the right extras for my exact vehicle. Great site design, user friendly and informative. The video took all my fears out of installing it myself. Fast email response and shipping. Will tell all my friends.
Thanks Etrailer
Marty
11/19/2008
Hitch arrived very quickly. Thanks!
Bob
11/18/2008
Quick delivery, great price and easy installation. I would recomend anyone looking for a trailer hitch to look no further, this is the place to purchase one.
Thanks for a great product.
Richard
11/18/2008
I cannot say enough about the professionalism and technical expertise. My questions were answered and order processed in record time and for that I thank you.
Steve
11/18/2008
Excellent customer service. Best on-line ordering experience yet!
Connie
11/17/2008
I had a very positive experience. I would buy from this company again.
Don
11/17/2008
I would just like to Thank You so much for shipping my hitch out on the same day even though I was over an hour later than closing for shipments.... I thought the system you use to track my shipment was cool, but most of all I had looked at many companies on-line as well as local retailers, and you had the best price.
Thanks again,
Ernest
Ernest
11/17/2008
Excellent service, I would definitely use Etrailer.com again and recommend it to anyone. Ordering was a breeze and the product videos on use and assembly were extremely helpful. I ordered enough for free shipping and was also upgraded to priority shipping free of charge. The order arrived timely and complete.
Hal
11/17/2008
I think Etrailer people are great. This is the second hitch I have ordered and both were exactly as advertised. I ordered this second hitch on Monday afternoon and it was delivered in North Carolina on Wenesday afternoon. Somebody had to break the speed limit!!!! LoL Thanks Guys. You can bet I am letting all my friends and mechanics I know, who and where you are.
Jim
11/17/2008
You are the best in the business. Thanks to all
Louis
11/17/2008
I am very pleased with the expediency of email updates and shipping times from etrailer.com. Very professional and good to do business with. I would not hesitate to purchase again and more in the future.
Randy
11/17/2008
Excellent products and pricing. Great doing business with etrailer and I have already recommended your site to others.
Stephen
11/17/2008
Fast shipping, the hitch bolted right on in minutes.
Paul
11/16/2008
I like your service and products. The trailer tires look and fit perfectly on my camper.
Will definitely buy more product from you!
Chen
Chen
11/15/2008
Very fast service
Roy
11/15/2008
AWESOME!!! this place is great. free shipping and installation videos that totally help. I got a hitch receiver and wiring installed in 45 min!!
quick shipping, and did i mention free shipping. the package weighed 60+pounds and would have cost $60something elsewhere.
I am a very satisfied customer.
Doug
11/14/2008
Great to deal with! Good product and fast shipping. thanks.
John
11/14/2008
Great company to deal with. I especially liked the fact that I could pick and choose what I wanted. The response was very fast. Would recommend this company to anyone.
Larry
11/14/2008
FAST service. I dont have it installed yet, but I did review the instructions and parts. Looks like a piece of cake. Finally instructions that make sense.
Dave
11/13/2008
Parts arrived quick. Great communication with seller. A++
Jeff
11/13/2008
I ordered a pair of CIPA slip on trailering mirrors for my Chevrolet 2500. the mirrors were delivered promptly even using standard UPS service.They went on very easily and seem to provide the needed visibility to see along side our camper. Good product for the price, less than $70.00 total.
Mark
11/13/2008
Lots of great things to say about the shipping and how fast the delivery was, ease of ordering, and great videos. I will definitely recommend etrailer to my friends.
Steve
11/13/2008
Great prices and fast Processing I would say that would apply for your shipping as well thanks
David
11/12/2008
Quick response and shipping upgrade for free. Pleasant shopping experience.
Raymond
11/12/2008
I purchased the 2" trailer receiver Cargo Carrier along with the folding attachment. They both work great! I ended up also buying the brake light kit. Taller cargo itmes can block the vehicle tail lights. Hind sight being 20/20, I should have purchased the Tail Light Kit with the Cargo carrier.
Jim
11/11/2008
everything was perfect
Benoit
11/10/2008
Best price I could find and really fast shipping! Very easy to install. I installed the hitch and the wire kit in about 40 minutes. I did have to wiggle the hitch just a little to get the last bolt to fit but still wasnt hard.
Heath
11/10/2008
This was very easy to install and the ordering of the hitch was even easier. Thanks for making the processes so easy. And shipping was very fast.
Joe
11/10/2008
Great communication every step of the way. Recieved my package on exactly the day promised.
Joseph
11/10/2008
Very easy process, good prices and my products were shipped on time and were delivered on time. The instructional videos online helped make installation easy!
Ryan
11/10/2008
Excellent company. Superior customer service. Shipped order 1 hour after receiving it. I will most definitely use E - Trailer from now on.
Steve
A Happy Camper in Texas
Steve
11/10/2008
Great product and delivery!
Brad
11/9/2008
good service and fast shipping
Mike
11/9/2008
Your site made it easy to find the product that would work from the truck and easy to install.
Dave
11/8/2008
I ordered a hitch for my cobalt on monday and was surprised by upgraded same day shipping at no extra cost to me.The curt hitch has high quality great workmanship and good value. Installation was quite easy and was complete in a couple of hours. I am very happy doing business with with this company and will return as needed THANKS ETRAILER
Donald
11/8/2008
No hassle purchasing. Both hitch and trailer wiring/lamp module in stock.
Free shipping that didnt take 10 days.
My hitch was ordered on Saturday. UPS delivery was made on Friday.
I would recommend etrailer to everyone. Thank You for great customer service and free shipping.
Tim
11/8/2008
Fast shipping, great price !
Scott
11/7/2008
E-trailer has a well organized web site for easy shopping. When I needed technical assistance with my first order, I got to talk to a live person in this country. The order arrived promptly. Good service deserves repeat business so I placed another order instead of going to the local super-center.
Thank you E-Trailer
Bill
11/6/2008
The installation videos are outstanding. Being able to see the job done before you even start is a tremendous help. And you cant beat free shipping.
I bought 3 hitches on seperate occasions from eTrailer and will do so again for my next one.
Jeromy
11/6/2008
Great prices, very fast shipping. Second purchase from them and will very likely shop here in the near future.
Joanna
11/6/2008
Etrailer.com is very easy to navigate through and a great website. After watching the onsite videos of trailer hitch and wiring installations on etrailer.com and seeing how easy it was to install a hitch, I decided to make my purchase through etrailer. Their prices are great and there were many hitches to chose from My order came within 3 days and included free shipping. I will definetly recommend etrailer.com to all my friends.
JoE
11/6/2008
Always a pleasure to shop here. Great service and reasonable prices. Fast shipping. Thanks again
Robert
11/6/2008
Excellent, Fast service!
Easy to install - very glad I decided to do it myself, saved a hundred bucks.
Scott
11/6/2008
Great Experience. Very easy to navigate through the site finding everything that I needed. Quick turnaround on my order with very friendly service representatives. Look forward to ordering more from you guys. Thanks for making it so easy!
Sumon
11/6/2008
The hitch arrived before the scheduled
time. Exceeded my expectations. I highly recommend etrailer.
Bill
11/5/2008
Great products, prices and free shipping. All that and A+ customer service. Looking forward to future purchases! Thanks!
Chris
11/5/2008
You far exceeded any expectation of service. The web site was so easy to use and linked at all accessories I needed and received everything so fast. It was wonderful.
Jim
11/5/2008
I have bought several times from your company and have alwways recd great service and would recommend you to anyone interested in your products.
Thanks
Randy
11/5/2008
I ordered a Hidden Hitch trailer hitch and wiring harness on Sunday. Received the shipment in 3 days on Wednesday. Held he hitch up to the frame, my grandson started the bolts, torqued the bolts, mounted the 7 and 4 way trailer connector, plugged it in to the wiring harness, installed 2 relays provided. Was complete in less than an hour. Order was delivered fast, equipment ordered was very good quality, installation was easy and fast. Thanks for you help.
Terry
11/5/2008
I just made my 3rd purchase of a trailer hitch from etrailer.com and I have nothing but good things to say about thier website, customer service, the products. Its been a great experience every time. I happily recommend them to friends and family, and anyone who will listen.
Derek
11/4/2008
Great prices, nicely designed and easy to use site, and they shipped promptly. Ill be back next time I need a hitch, rack, accessories.
John
11/4/2008
Fast response. I like it
Kathy
11/4/2008
The hitch and accessories were all delivered quickly and the communications were excellent both friendly and accurate. The product and price were both very good and the installation instructions were clear. This was a very satisfactory on line buying experience. I would recommend this company to anyone who needs a trailer hitch or accessories for towing.
David
11/3/2008
This purchase, from beginning to end was exceptional. From the CSR who took the order, being very friendly and helpful, to the lowest prices on the net, in addition to the very quick shipping.
Thank you for this order!
Greg
11/3/2008
Great Price! Great item!!
AWESOME CUSTOMER SERVICE!!
Thanks!!
Paul
11/3/2008
I am very impressed with the communication, speed of shipment, tracking and price of the item I purchased! Thank you for the wonderful professional service! I will be traveling a lot in the near future and I can assure you if I need something for my RV I will order from you. Thank you
Richard
11/3/2008
So far, the experience has been great! I have recieved several emails notifying me of my orders status and a tracking number was provided. I hope to get my order within the next 3 days.
Richard
11/3/2008
Helpful, polite, painless.
Worked for me.
Stan
11/3/2008
The person who took my order was extremely helpful in getting the correct mirrors for my Sierra truck, I was very happy with the service and the mirrors fit like a glove, Thanks for the great extra mile service. I will be a customer again! And fast, they were here in 2 days!
Paula
11/2/2008
I received the part in five days of my order, much sooner than I thought I would and installment was a breeze following their instructions
Bertun
11/1/2008
I looked at several other web sites before placing this order. etrailer.com had an easy to use format, the lowest prices by far and offered free shipping. I received a free UPS shipping upgrade after placing the order and had everything delivered in four business days.
I highly recommend this etrailer.com for trailering needs and will go here first for future purchases. This site has been outstanding. Thank you for the excellent customer service.
Sean
11/1/2008
The order came a day ahead of schedule, everything bolted together, install time was like 15 minutes. I forgot to add a part to the order and they suspended the shipment for me, great customer service, great product.
Steven
11/1/2008
I don't have a lot of needs in the offerings you have but when I do you come through like a champ. The products are first rate AND the service end is second to none. You get the job done right, the first time and a customer can't ask for more than that. Oh, yeah, your pricing is great as well!
Hal
10/31/2008
The phone operator was very helpful and made my purchase easy. I will keep this website handy.
Harold
10/31/2008
I found your site to be the lowest price And believe me I searched around for over two hours!, with the best written description, I was looking for a particular feature and deciding between the Valley Odyssey, and the Odyssey II, and a video describing the product in detail. The check out was fast and accurate, and I received an e-mail almost immediately. Then I got an e-mail stating that my order had shipped that afternoon, a Friday. Best order experience I have had online for quite a while!!!
Jon
10/31/2008
Shipping was fast, and order confirmation was prompt. Overall good purchasing experience
Nick
10/31/2008
Good price and very fast service!
Thanks
Charles
10/30/2008
Recently placed two larger orders for my dual axle landscape trailer, one to rebuild the whole suspension, one to redo the electric brakes. I am so pleased. The parts are exact replacements, the shipping was FAST, the price was great plus free shipping with no sales tax. The internet ordering is easy as the web site is user-friendly with lots of pictures, videos and advice. As a first-timer at trailer repair I had to call with questions prior to ordering the suspension parts and the girl couldnt have been more helpful unless she installed my parts herself. Thanks etrailer!
Chris
10/30/2008
Good site, good deal....Easy transaction.
Dave
10/30/2008
Thank You. Fast delivery, mats were better than I expected.
Jerry
10/30/2008
Nice job on all aspects. You were the cheapest again, fastest again, and just since my last purchase, your site and communication info is awesome. Thanks
Jim
10/30/2008
Your web site is fast friendly and filled with great deals. I found everything I needed with easy navigation. I will be back!
Jim
10/30/2008
I can't say enough good things about this seller. They upgraded my shipping for free. I received and had it installed in less than 24 hrs after I placed the online order. Wow! Im also very happy with the quality of the parts.
John
10/30/2008
Great assortment of quality gear and at the best price. Free shipping on purchases over $150 on a typically large heavy item!! Super fast. I placed the order Monday morning and I had it mounted to my car by Wednesday afternoon. Thats tough to beat. Equipment was well packaged, fine quality, and received in good shape. I have used etrailer twice and the experience was the same, GREAT!!
Mike
10/30/2008
I recently bought a T connector for my trailer wiring to car wiring connections. E-trailer was professional the entire experience. They informing me of the parts availability and the time my order shipped. I received my order in a timely manor. The part was as easy to install as was touted. I highly recommend E-TRAILER.
Robert
10/30/2008
Fast shipping. Good deal..... Thanks
Sergio
10/30/2008
I am a first time customer of ETrailer.com. I received my first order of 4 seven-foot E-Track ratchet straps and I am thrilled by the speed of delivery and the quality of your product. It arrived from UPS very fast and I am very impressed with the quality and beefy size of the ratchet hardware; it makes my original ratchets look like mere toys. It is also very useful to have the ability to strap small diameter cargo by virtue of the short tail on this model. I will be buying all my future E-Track straps from ETrailer. Nice work- I am very pleased with my ETrailer experience.
Douglas
10/29/2008
great experience!!! I've been looking for a hitch. With the experience I just had with the bike rack, I;kk definitely come back and order the hitch when I have a little more $$$. delivery was quick! the product was awesome!!!
Frank
Frank
10/29/2008
Fantastic, the plug-n-play is a simple step. The onboard diognastics is a comfort to know everything is working properly. Looks nice with the up front controls and ease of operation. etrailers on-line How To let me know how to install the Tenkonsha P-3 before it even arrived. Fast shipping too. thanks etrailer!
Jimmy
10/29/2008
I was amazed at the speed in which my product was treated by etailer. I ordered on a Monday afternoon and they had my product shipped the same day. In addition, they upgraded my shipment at no extra charge! Finally, they sent me an e-mail letting me know the product had shipped that day and furnished me with a tracking number. What more could a customer ask from a company? They were great!
Sarah
10/29/2008
It would be wonderful if all Email orders were processed as well as yours. You told me I would have it by Monday and I had it on Monday. Now thats called taking care of business!!! Thank You!
Aaron
10/28/2008
Very good price, fast service, I'm very satisfied.
Dominick
10/28/2008
You Rock.
Evan
10/28/2008
Very good selection of items, quick shipping. This is the 2nd time I ordered from them with no problems. I will order from here again.
Patrick
10/28/2008
Great service, item shipped right away and arrived in just a few days just like it was suppose to. I am pleased and will order again when I need something. Thanks…
Steve
10/28/2008
I would like to say thank you for fulfilling my order. Although it was a small item, the delivery to my home was excellent and very fast. The item was exactly what I expected and the installation instructions were clear and concise. I installed the wiring harness in less than 10 minutes with no problems whatsoever. I will pass my experience with etrailer to my frineds. All the best and I look forward to my next purchase.
Wayne
10/28/2008
Always reliable and fast.
Arnaud
10/27/2008
I needed info on electric trailer brakes and found what I was looking for on etrailer web site. I ordered a controller on a Saturday and got notified the following Monday that it has shipped! Fast service. Can't ask for better.
PS: the price was a lot less than the local rv centers.
Bobby
10/27/2008
Etrailer's customer service was great! My hitch shipped fast. It was very easy to install. I also liked the wiring harness kit. Overall this was the easiest hitch installation I've ever done. I'll definately be back for future business.
Jack
10/27/2008
You guys are great. I can always count on you to have what I need, at a fair price, and you consistently ship out quickly. Thanks for running such a tight ship!
Lance
Lance
10/27/2008
I just received my hitch today and cant wait to get it installed. This is the second hitch I have ordered from etrailer.com and I will recommend this company to my friends. I had a question answered before I ordered which helped me make my decision. Its been a pleasure doing business with you and Ill do it again when I need to.
Thank you,
Larry
Larry
10/27/2008
Super fast shipping! All parts were as ordered. Will definitely do business with these folks in the future. Thanks again! Louis
Louis
10/27/2008
Great Service. I especially like your prompt shipping. Pricing also a plus!
Rex
10/27/2008
Possibly one of the best E-stores on the internet and I've shop a whole lot over the years. The video How To shows how items work better than going to the local auto parts store. The pricing was less that any other store on the net or at a local store. I've never been happier with shopping on the net.
Wray
10/27/2008
I received my front mount hitch in less than a week. It did not take very long to install and it looks great.
With the FREE SHIPPING, the price is the best on the internet.
Thanks for a great product.
Sincerely,
Jerry
Jerry
10/26/2008
Fast shipping great product thanks
Jim
10/26/2008
Had no trouble finding the hitch and wiring kit I needed, ordering was a breeze too. Everything showed up as expected.
Mike
10/26/2008
I'm very pleased with the product and how quick I got it. Thanks Etrailer
Butch
10/25/2008
I ordered a hitch in the early afternoon and received it the next morning! Can't beat that.
Lee
10/25/2008
Prompt reply, excellent service. I will definitly shop again.
Birikti
10/24/2008
etrailer is a great place to shop. Personnel are knowledgeable and helpful.
I wish more E-Stores were as well organized.
Gordon
10/24/2008
The prices are good, but the best is the fast service and response to our inquiries. Everytime we send an email, in less than 15 minutes I had the right answer and solution. That is what we call great service
Jaime
10/24/2008
I have ordered 4 hitches and other tow related items prior to this order, and I must say, it has been great, always instock and quick to recieve. Top brand hitches, easy ordering/shipping, the hitches, easy to install with great instructions. This time I needed a brake controller for my f-150,2001, I even got the electrical adapter for under the dash and again, good instructions, took me about 10 mins, even a rocket scientist can do it, this was so helpful, ordered late 10-16, was at my door 10-22, regular ship. Buying a new truck for my wife soon, so I will be back for more.
John
10/24/2008
Received product fast and in great shape. A+ ranking.
Tim
10/24/2008
Quality products, best price, free shipping within 24 hours. Is there anything else thats desired?
Timur
10/24/2008
Super fast shipping! Excellent parts and fair prices. I WILL be back!
Bryan
10/23/2008
Thanks for the quick service. Shipment was recived OK. Trailer hitch was easy to install. Looks good. Ed
Ed
10/23/2008
etrailer continues to amaze me. No matter what I order its always available & ships the same day. no matter what shipping option I pick the quality is always top shelf & not a cheap knock off.
Thanks again etrailer
Frank
Frank
10/23/2008
Excellent shipping. Faster than could be expected and well packaged. Very satisfied with my experience with etrailer.com.
Gary
10/23/2008
eTrailer was awesome to deal with! The hitch was more than I expected and am very pleased!
Mick
10/23/2008
I thought the service was great. I got my order in 3 days and everything was there...the shipping was free. I will order again and probably soon, since I forgot a couple of things. Great job!!
Mike
10/23/2008
On Monday I ordered a gooseneck hitch and an electrical item from etrailer.com. I first had a question about the hitch as to whether it would fit. By email I was answered in a number of hours. AND, I was notified when it was shipped by email, and I received the order today, Thursday! Never have I had such speed and good service. Plus the products were of great quality. I would definitely recommend shopping with etrailer for your needs because they will always have my business from now forward.
Dan
10/22/2008
Very good communication. Thank you for the updates and order status.
Jay
10/22/2008
I just wanted to express my satisfaction about my order a Thule Roof Canoe Carrier, and 2 Swagman Roof Bike Carriers they arrived today Sooner than I expected! In perfect shape, and just as described!
Your service is lightning fast Shipped same day as ordered and your packaging was excellent!
Thank you!
Paul
10/22/2008
Incredible service and pricing! I received a shipment confirmation the same afternoon I ordered my cargo carrier, and it arrived well ahead of schedule in perfect condition. Thanks etrailer folks, Ill definitely use you for any other accessories I need.
Steve
10/22/2008
Fast shipping! Thanks. Installation was easier than expected.
Stuart
10/22/2008
This is my second order in the last couple of weeks, I was so impressed with the great communication, the very prompt shipping and the fantastic prices, the extended variety, I am giving this company the highest recommendation I have given anyone +++++!
Keep up the great job
Thanks Brian
Brian
10/21/2008
I have to say I've had the most pleasant experience ordering from customer service that I've ever had dealing with customer service. Usually I order entirely online but I needed more information so I called customer service. She was EXTREMELY patient, polite and very helpful.
Don
10/21/2008
I bought an A30901 bike carrier, and it is by far the easiest to use, most versatile, steadiest, coolest, and the most cost-effective carrier I have used. Its worth every cent. On top of all that, it folds up real compact when not in use. Nice unit. Thanks.
James
10/21/2008
Just a great company with great prices, customer service and fast and free shipping. I will continue to purchase from Etrailer in the future.
James
10/21/2008
I was extremely pleased with my recent purchase of a prodigy brake controller. I ordered it on a weekend, and it shipped first thing Monday. I found your site by doing a google search on installing a brake controller for my 2003 GMC Envoy. I was thrilled to find a video for installing on an 2004 Envoy so watched it. It was a quick and easy install. Thanks so much.
Janell
10/21/2008
Great job, received my hitch 3 days earlier than expected. All the parts were there and the install went smooth. Definitely would shop here again.
Macy
10/21/2008
I'm not one to do the review thing much, but Ive got to say, these guys got their act together!
etrailer has several things going for it.
One - free shipping on orders.
Two - videos of installation.
Three - fast shipping.
Four - a well laid-out website.
Five - easy contact info w/ a physical address.
Six - excellent return policy
I know I might be sounding like a commercial, but these are the things I look for when I order online.
Chuck
10/20/2008
Service was great! Item shipped following day.
Chuck
10/20/2008
Excellent product, great communications and very fast shipping. I was looking at hitch covers at local retailers, and the price would have been twice the cost. Thank you for an excellent product and for saving me $$$.
Lawrence
10/20/2008
I purchased a hidden hitch for my 2007 Mazda3 Hatchback. It was easy to put on and fits very nice. The online video demonstration was very helpful. Fishing the end bolts is a challenge but they even include the fish wires to do it. I didnt expect that.
I would buy this again from Etrailer.
Mark
10/20/2008
I would have to say out of all other online retailers I have worked with, your customer service exceeds my expectations.
Your employees seem to be very honest and extremely nice...I have never done business with ANY company that was this good to its customers, not even my fellow employees at the bank are this nice to customers. I am truly surprised and very pleased with your services and I will gladly do business again with you in the future.
Keep up the great work!
~Eric
Eric
10/17/2008
This purchase has been a pleasant experience. The website is well organized and easy to use. The prompt delivery of the products in a sturdy and well packaged box is outstanding. I will shop here again.
Best Regards,
Harold
Harold
10/17/2008
My experience with etrailer.com has been great. They have had what I needed, and a lot of information as well. The site is well thought out, and they had just what I was lookiing for. When the need arises again, you can be sure that I will shop with these folks again.
Jeffory
10/17/2008
Great and easy to use site...Excellent products with low prices. I am sure I will use this company many times and tell my family & friends about them as well! Thank You.
Julia
10/17/2008
EXCELLENT! Super fast shipping. Installation was a breeze. Everything just as described! You cant go wrong with etrailer.com!
Rich
10/17/2008
Fast shiping and great communication. Product was very easy to install and it came with great directions. Very happy with this company.
Wally
10/17/2008
Excellent, great prices and quick shipping what else could you ask for.
Keep it up!
Brian
10/16/2008
Great place to do busness with, fast delivery.
James
10/16/2008
Great company to do business with. Got the product extremely fast and it was just as promised. The YouTube video illustrating how the product works was valuable as well. Great job all around guys! Definitely will continue to buy from etrailer.com
Mike
10/16/2008
I am very satisfied with the whole order process. I received my order in four days at no charge, I have no complaints. Thanks etrailer.
Rodrigo
10/16/2008
I've used etrailer before. I like the 1-stop shopping, excellent selection, reasonable prices, great assistance, quick shipping at reasonable prices. I've been very pleased with the products I've received. What else could one ask for in an e-trade merchant?
Ron
10/16/2008
I ordered on the 14th and it arrived on the 16th. Amazingly fast, especially for FREE Shipping! Thanks.
Zach
10/16/2008
Excellent ! Quick reply from customer service almost half price compare to [..]
Ben
10/15/2008
Great job ! it fits like a glove, even the electrical side very staight forward I save myself hundreds of $ thanks.
Ennio
10/15/2008
fast fast fast, I ordered yesterday received it by 5:30 today. d#$! good job. Thanks
Gary
10/15/2008
Very satisfied!
Larry
10/15/2008
I totally enjoyed my shopping experience at etrailer. The website was very informative and the buying process was very easy. I received the order within several days and the quality of the products were top notch at great prices.
Roger
10/15/2008
etrailer is very responsive to requests. Orders and followup orders are shipped the same day. You are provided with proof of shipping. This is a very efficiently run operation and the quality of the hitch mounted platform was outstanding.
Tina
10/15/2008
Very good experience, quick order processing and shipping. I’ve purchased from etrailer in the past and will continue to do so in the future. Thanks.
Todd
10/15/2008
I received the hitch today 14 oct, had it was installed and it looks great. I have to give it to you guys shipping was great, product was easy to install it only took around 15 mins. Will order again from you in the future. I will be sending a picture of vehicle with hitch soon.
Cesar
10/14/2008
Great price! Great hitch system! Fast shipping! Could not ask for more.
Nate
10/14/2008
etrailer is one of the best sites I use. Shipping is always faster than I expect. Great prices as well. A+++ place to buy
Eric
10/13/2008
Fast !!! Shipping. I ordered late on Tuesday and got my product on Thursday.
The assembly manual on one product was missing... I placed a call to service and they sent me a pdf via email in about 10 minutes.
Great service.
James
10/13/2008
Well I found items on your site that I had not been able to find anywhere else, and your prices seem reasonable. Now if I get my order in a timely manner, you will have scored a hole in one.
Jeffory
10/13/2008
Quick Service at a great price. Would definitely buy from again.
Maurice
10/13/2008
Great transaction. Fast delivery and fair price. Thanks...I will use your site again in the future
Steve
10/13/2008
I found shopping at your store very rewarding. I needed these parts and had gone to a local retailer, who basically told me to bring in the trailer to their shop. My friend, a single mom, brought an old RV for her use with the two kids and the wiring is very old and the electric brakes did not work. I am trying to fix the trailer so that she can safely use it.
Cindy
10/12/2008
Fast shipping on the part T-1 connector I couldnt find anywhere locally, Thanx again
James
10/12/2008
Everything about this purchase & subsequent install was perfect. A great drawtight product, good instructions and etrailers price and quick delivery were right on. Thanks very much!
John
10/12/2008
I placed the order via telephone and was treated very well. The person I spoke with was well informed and polite.
Item went out the same day and was delivered quickly.
Hitch installion was well described and easily accomplished.
Overall a very positive experience.
Bob
10/11/2008
good prices, fast shipping and had what I was looking for in stock. etrailer.com is a very user freindly web sight easy to find what you are looking for.
Will
10/11/2008
I received my Convert-a-Ball in 2 days. Thanks for a super fast transaction.
Billy
10/10/2008
very helpful to insure I was getting correct hitch for my application.
very courteous, fast shipping, received very next day.
I will be sure to choose them in the future.
Brad
10/10/2008
Fantastic service, great communication, and a pleasure to deal with.
Thanks again,
Cary
Cary
10/10/2008
I would have never thought that an internet site would provide such a useful service. I was able to locate a hard to find item, purchase it, ship it for free, track it and install it myself using the detailed instructions. This site has far exceeded my expectations. I will never purchase anywhere else. I have also told every one in all the clubs and forums I am part of that this is the ultimate one-stop-shop.
Scott
10/10/2008
Very helpful staff, fast shipping, great prices, would highly recommend to anyone, will buy from again.
Carol
10/9/2008
Thank you so much for the prompt shipment of our cargo carrier. It is exactly as advertised and fits our Class II receiver great. It will make our trip to the beach with two dogs, fishing gear, etc. in our new, smaller SUV less crowded!
Donna
10/9/2008
very fast shipping, arrived the next day at my door.
Greg
10/9/2008
I purchased a hitch and wiring harness for my sons Titan as a birthday gift. Not only did etrailer rush my order through and have it delievered on the 3-5 day time frame they did it without me saying it was a gift or I had a deadline. They just got a customers order out as quick as possible. Thanks guys your service and pricing are the best.
Jeff
10/9/2008
This place is awesome! I just placed my order yesterday, got free shipping, and it is already scheduled to arrive by tomorrow according to UPS tracking. I will definately use etrailer.com for all my future needs. Thank you so much!
Aaron
10/8/2008
Great prices, quality parts, nicely laid out website, and shipping that is ridiculously fast made for a great transaction. TONS of followup e-mails that notified me of everything from order recieved to tracking numbers were a nice touch. I will be ordering from you in the future. Thank you.
Al
10/8/2008
quick shipping good prices great customer help
Mark
10/8/2008
Wow, I ordered the hitch for the free shipping period of normal ground delivery and it arrived two days after I ordered the hitch. Thanks. I will reccomend you to anyone interested in trailer hitches or assessories. I have not had time to mount the hitch but I will make comments then as to the ease and fit.
Marty
10/8/2008
Great price, Fast shipping and easy install.
Bill
10/7/2008
etrailer has everthing I need when it comes to towing and accessories. The install and review videos are very helpful and informative and the site is very easy to use and your prices are nice. The shipping has also been great.
Keep up the good work!
Carl
10/7/2008
I cant believe how quick their response/ship time has been... How courteous they are... And they make you feel very appreciated for doing business with them... This is the type of service I strive to give to my clients... Great experience so far! If the product is as good as the service its some of the best money I've spent... Thanks!!!!
Chris
10/7/2008
I have been using etrailer for about 3 months now and I am most impressed with my contact and with the speed with which I receive my shipments. The orders are of high quality and that makes my clients happy with the results.
Cursey
10/7/2008
Thanks for the quick shipment and super communication. Products exactly as described.
A pleasure to do business with.
Gary
10/7/2008
fast service good parts and i got just what i wanted would buy from again
Jim
10/7/2008
Order shipped the same day I placed it and the shipping was even upgraded at no extra cost. Couldn't ask for better service.
Thanks
Douglas
10/6/2008
Excellent service! That's why I keep coming back!
Laura
10/6/2008
What was UPS doing knocking on my door so early on Monday morning? Could it be? YES IT IS! The hitch that I ordered Thursday afternoon had already arrived. This outfit is crazy fast at shipping which was free per their promise. Plus, the packing was first rate. And their prices were as good or better than the other companies that I checked out. So when I need to add a hitch to my Volvo, I already know where Im gonna get it from. Cant go wrong here!
Lowell
10/6/2008
I have always had good service and quailty products from etrailer.com. When I need products for my camper, car/toy hauler or my motorcycle trailer, I check out etrailer for the products I may need, It never fails but I do find what I need at a great price and low cost shipping. Thank you etrailer and keep up the great customer service and great products.
Mark
10/6/2008
Great prices, great products and outstanding service very fast!!!!
Wayne
10/6/2008
I ordered a C11132 Curt Class I Trailer Hitch Receiver with Drawbar and a 118462 T-One Vehicle Wiring Harness with 4 Pole Trailer Connector for my 2005 PT Cruiser on Monday and i recieved the free ship UPS package late Wednesday afternoon.
The directions were super good and i had both installed by myself Thursday evening.
On Friday before noon i was pulling a brand new 5x10 flatbed trailer with ramp.
eTrailer is #1 to deal with, great communications super fast shipping and great products at a reasonable rate. In fact the products i bought was cheaper than the local sellers here in my city.
Thanks eTrailer.
Marlin
10/4/2008
Tremendous prices, service, and shipping my order went out the same day! The brake controller and wiring harnesses were a snap to install, especially after watching your online videos. I buy a lot of stuff on the internet but this was my first trailer related purchase as I just bought a RV. I'm sure I'll be a repeat customer at etrailer.com. Thanks!
Mick
10/4/2008
Very happy with selection, pricing, ease of ordering and speedy shipping. A pleasure to do business with you. I will look to etrailer for all my future trailer parts needs. Thanks again.
Jeff
10/3/2008
Great price for this product. Fast shipping, sets a record for speed and I shop on the net all the time! Even upgraded shipping without cost to me. Great job etrailer! Youll continue to get my business :-
Rick
10/3/2008
great place to buy trailer parts. She was helpful and went out of her way to help me She said the parts would ship that day and they did Thank you very much
William
10/3/2008
Great company. One of the best web sites for certain vehicle accessories that I've seen yet. Had everything I was looking for and more. Great communication. Super easy checkout. Super fast shipping!! Thanks so much!!!
Dan
10/2/2008
Super quick communication and shipping. My overall experience so far is outstanding thanx again
Jon
10/2/2008
I received the hitch and accessories extremely quick three days and everything fit perfectly. It might have taken me 15 to 20 minutes to complete the installation.
Thanks.
Justin
10/2/2008
Great parts supply and the item I needed you could not find anywhere where I live. Perfect for my golf trailer with 15 tires.
Matt
10/2/2008
Arrived quickly after ordering and it was an easy, quick installation, directions spelled out everything needing to be done to my specific vehicle. The wiring harness was also a more simple hookup than I expected.
Mike
10/2/2008
Nice! You did a fine job on procesing by order. You made sugesstions on which items would best serve my purpose, without trying to sell me something I did not want. Very good communication skills. I will be looking for a Cargo Carrier after I get my Hitch installed. I will pass the word about your company. Good expience, will do more in the future. Thanks, Mike
Mike
10/2/2008
As usual etrailer did another outstanding job with my order. Every step of your operation is 1st class and the hitch was delivered on time this afternoon at 3PM. I had the hitch installed by 4:15. I have ordered several items from etrailer over the past few years and have recommended you to friends. We are all completely satisfied. Keep up the good work!!
Rob
10/2/2008
Great Quality hitch with perfict hole line up arrived on time as promised thank you
Stephen
10/2/2008
Thank you For Quick response, Great service! Order arrived next day and installation was flawless. Great product, Great service!
Stuart
10/2/2008
Excellent prices with very fast shipment! Great selections and great quality products!
Tyrone
10/2/2008
Quality products, easy to order with excellent picture/description of desired product, quick delivery.
James
10/1/2008
Ordered the harness on Monday morning, received it via UPS Wednesday. Hooked it up in 15 minutes, simple easy instructions. Was quoted a little under $100 by an auto mechanic with parts and labor. Saved close to $70, now I can check E-trailers catalog again for more deals. Only hitch was UPS, they delivered it to a neighbor. Might have been there since morning.
Thanks, great experience!
Joe
10/1/2008
The back lights went on slick as anything.The LEDs are much brighter than the old bulbs.
The spare tire holder I had to modify as I didnt want it to hang from the roof. I cut off the hook and mounted it to the front wall, no problem.
They arrived when I was told they would, in good condition.
I will buy from them again.
Larry
10/1/2008
I am very satisfied with the price and apperance of the product!! I order a trailer hitch cover for my wife, now my Mother would like one too!!!
Paul
10/1/2008
turn-around time was quick and the parts were exactly what I wanted and expected.
thank, roy
Roy
10/1/2008
The product and service was very good! I highly recommend this seller!!
Bob
9/30/2008
Nice and easy! Not a thing I would recommend to change.
Thanks!
Jake
9/30/2008
very good customer service!! it was great and no hassles kind sales people a First class act I ordered 5 hitches and no problems thanks you e trailer!!!!
Jim
9/30/2008
Great communication!! Speedy shipping. All items arrived in excellent shape. I hope to do busines with these folks again!!
Tom
9/30/2008
Thanks!!! for the great service
I am really suprised and grateful for the extra service you provide. I will shop you more often!
Cris
9/29/2008
This place is super, prompt, accurate and communication is great!! This is my second time using them and once again I would recomend them highly.
James
9/29/2008
Best deal I ever found for a hitch. Fits good, easy to install and wire.
John
9/29/2008
Its been a good experience. The web site was easy to maneuver around on and the ordering was easy also. I would reccommend this sight to everyone
Joseph
9/29/2008
Finding what I was looking for was very easy, easier than another competitors site and the service so far has been excellent. I ordered yesterday a Sunday and it shipped today! Great job!
Sean
Sean
9/29/2008
Quick shipment. Right product. Installed as promised.
Larry
9/28/2008
Received the order in good condition 4 days after the online order was placed. Everything was there and as represented by the rather good images on the website.
Your site is much easier to use than most. It actually allowed me to find and view what I was looking for - no guessing.
Charles
9/27/2008
The product is awsome. I couldnt believe the incredibly fast shipping. Thanks for a good product at an affordable price
DJ
9/27/2008
My overall experience with etrailer was great I ordered a trailer hitch it got to me very fast about three days the hitch fit good and there prices were low thanks
Alva
9/26/2008
This was my first time ever shopping at etrailer.com my transaction on the website was smooth easy to understand. I got a quick comfirmation from a real person not some random email response...I will be buying my towing equipment and other needs from one of my new shopping places etrailer.com
Carlos
9/26/2008
Just what I was looking for, and quickly delivered.
Joel
9/26/2008
Very efficient in all respects. Easy to match my car to available products easy to view the various product components and characteristics easy to get a question answered over the phone very straight-forward ordering process and a nice surprise shipping upgrade..... All thats left is an easy installation of the receiver..... given the efficiency and accuracy of everything else, I am expecting no difficulties..... thanks.
Lee
9/26/2008
My experience with etrailer was very good. Their website was easy to navigate and I found all the information I needed to make my purchase. I will definitely use them again when I need trailer parts.
Ron
9/26/2008
Great website. Found exactly what I needed with no trouble. Super fast shipping. A+ all around.
Vickie
Vickie
9/26/2008
Great website, service, shipping, and price. Also, very happy with finish and fit of the Curt hitch I bought. Most impressive is the install instructions and videos. Rarely is technology done as well as you guys have done. Ive posted my satisfaction in the forums visited. Dan
Dan
9/25/2008
I found your site to be very easy to navigate through. I ordered my products at night and was notified eary the next day that they had shipped. Great prices and service along with a great Web Site.
David
9/25/2008
From looking for my item, selection process and processing my payment was very easy. All confirmations were easily ready after the payment had been processed online. It was also nice to get emails letting me know about the shipping times and dates. I had a good first-itme experience with this company and will feel comfortable using them again in the future!!
Jumaane
9/25/2008
I received your hitch for the 2007 Dodge Grand Caravan. I installed it with the help of a friend and I must say, what a joy. Directions were wonderful and best of all, it took less than the stated time. Thanks for the wonderful hitch, Now I gotta go get the boat!
Justin
9/25/2008
I think etrailer is a great company. I will encourage anyone to order from etrailer.com. Etrailer has great customer service. I will order again. Thank you very mcuh etrailer.
Kimberly
9/25/2008
Efficient, friendly and helpful order processing, order was placed late one afternoon and shipped first thing the next morning!
Laurence
9/25/2008
I Wish All Online Shopping Went As Well As This. Thanks For A Great Shopping Experience.
Mike
9/25/2008
I was very satisfied with my rav4 hitch, fits like a glove.
This company is top notch professional with excellent and fast service, I highly recommend them
Debbie
9/24/2008
Great prices and shipping was very fast.
Jeff
9/24/2008
etrailer.com has the Holy Grail of customer service. Fast shipping! Check that Super fast shipping! All of my trailer and hitch needs from now on will be with you folks! Thanks.
JM
9/24/2008
Quick delivery...Thank you. I placed the order on Sunday evening and we received the bike rake on Tuesday...free of charge. Cant beat that.
Kimberly
9/24/2008
Purchase went great for an inexpensive part I could not find locally. Thanks for the fast response.
Robert
Robert
9/24/2008
I was amazed that someone actually called me to tell me about the status of an order I placed that only had a value of less than $50.
Carl
9/23/2008
Great customer service.
Jason
9/23/2008
Exellent! quick shipping. Can't wait to get it! Thanks! Will recommend to my friends!
Ken
9/23/2008
Very helpful, a good product and it arrived quickly. I will recommend etrailer to my friends.
Montey
9/23/2008
My head is spinning! Placed an order on Monday and it arrived on Tuesday. Everything was far and above any order I've ever placed on the internet or anywhere else. Hats off to the entire company. I am impressed with your inventory, your attention to the customer and a first class transaction. Thank you all.
Roger
9/23/2008
Excellent order execution.Fast ship.
Thank You
Sterling
9/23/2008
They did a great job all-around. Thanks.
Steve
9/23/2008
I was so impressed with the over all quality of my first order, that I placed another order.
My 2nd order was as good as the first.
Speedy shipping plus good quality merchandise, at a fair price.
Hats off to etrailer!
Tom
9/23/2008
Ordered and shipped the same day and helped me every step of the way. Great custumer service!!!
Thanks
David
9/22/2008
The customer service was very helpful in determining what kind of mirror extenter I needed for my Honda Ridgeline. Shipped same day I placed the order. Price was lower than most other distributors. Will shop at etrailer again!
David
9/22/2008
I am very impressed with the overall quality of the product. Note that the install on an X-Runner takes more time due to having to remove the cross beem and reinstall after installation of the hitch is complete. Fits the truck very well and turn around was great. I will definitely let others know about etrailer.com.
Gary
9/22/2008
The website is easy to navigate. I found the hitch that I need with no trouble
Jimmy
9/22/2008
Great, easy to use website.
Easy to shop.
Neal
9/22/2008
Brake control works great! Shipped the same day!
Shawn
9/22/2008
Very fast shipping WOW would do business with again
Thomas
9/22/2008
Fantastic! Placed order Monday afternoon and package was delivered Wednesday morning. Web site is great too. The demonstration videos really help showcase products. Free shipping was a plus also. Would not hesitate ordering from Etrailer again! Thanks.
Brian
9/20/2008
Good service, good shipping time, easy to install trailer hitch assy.
Thank You
Michael
9/20/2008
Fantastic!!!! First, the shipping time was quicker than I ever expected.
I had the product installed in practically no time and it works great.
Also, even tho there was no problems with the order, etrailer kept me informed of the receipt of my order, the payment of my order, and when my order was shipped.
I was impressed with every aspect of the transaction, plus the prices were very resonable as were shipping charges.
I am a very satisfied customer and will keep etrailer in mind if I ever need any related items.
Tom
9/20/2008
This is By several days the fastest mail order service I have ever used. They saved me a lot of money too. Thanks etrailer!
Billy
9/19/2008
Easy to order, quick to arrive, easy to install, good price... all good. Only negative : did not order hitch bar due to lack of information on the resulting hitch height when installed on the vehicle. It seemed that the recommended hitch bar would be too high. Now it looks like it might be about right.
Carl
9/19/2008
The people at etrailer were very friendly and helpful with my order and it was processes and delivered as promised. When I need any item they carry I would definately check with them first. Their prices are good and I am very happy with the service I received from them on my order.
John
9/19/2008
Very fast shipping and fast ordering process good site to deal with.
Tom
9/19/2008
You guys are good!
Clinton
9/18/2008
Easy website to navigate. Fast response and quick delivery. Would recommend this business to all.
Len
9/18/2008
Hitch for 2004 Mitsubishi Galant went on the car with no trouble. Everything lined up with existing holes perfectly. A very pleasant experience, from ordering all the way through to installation. Highly recommend these folks.
Ronald
9/18/2008
etrailer very helpful. Got free shipping and tracking number with my order.
Steven
9/18/2008
Thank you for the prompt shipment & notification. Fantastic service.
Bill
9/17/2008
Loved it!! Much better than paying somebody $75 an hour for a 45 minute job.
Chris
9/17/2008
eTrailer was a great experience. I was notified by email that the parts shipped about two hours after placing my order! They arrived two days later and I had them installed within a couple hours. Thanks eTrailer!
Chuck
9/17/2008
Shipping was free and fast, the product fit perfectly. Thanks Very Much
Dale
9/17/2008
Great products at great prices. I purchased a hitch and bike rack and was very please at the price and loved the free shipping.
I easily installed the products and have been using them without problem for a month now. The product reviews and in particular videos showing how to install and how to use were most helpful.
Thank you etrailer.com.
Earl
9/17/2008
I would definitely order from etrailer.com again. My hitch was shipped the same day I ordered. Arrived very well packaged and complete with all hardware and clear instructions.
Jeff
9/17/2008
Fast shipping, good service, good communication, good price. I'd buy from you people again.
Jerry
9/17/2008
Web site is well organized and very user friendly. Prices are very competitive. I saved a significant amount over buying locally. Items I ordered were in stock and shipped within 24 hours.
Over all, a very satisfying online buying experience.
Jerry
9/17/2008
So far so good!! Needed it by friday and the sales rep told me it would be. Asked if I should do two day rush or overnight and she told me not to worry. Took like 5 seconds to order and the rep was very nice. Good to know that good service is still out there. Keep it up!!
Nick
9/17/2008
Fast shipping, great they ship to Germany using APO AE for the military. will post more when the product arrives.
Rick
9/17/2008
So far so good.
Steven
9/17/2008
Parts were delivered promptly, directions were excellent, and installation was a breeze. Couldn't have been smoother.
Tommy
9/17/2008
I ordered my hitch parts for my 5th Wheel Hitch New Truck from [..] and after FOUR DAYS no parts!!!! Like promised. 2 Day Shipping $$$ So I called etrailer at 4 PM Monday Well would you believe Noon on Tuesday I have the parts & everything fits. The parts were Less $$$$ and Free Shipping You Just can't Beat a Deal like That!!!
Wayne
9/17/2008
SO FAR-EXCELLENT!!!! QUICK,QUICK shipping of my order. THANKS
Cindy
9/16/2008
Awesome service! We needed a bike carrier in a hurry. Called e-trailer to order and explained my situation. They said they would make sure it was shipped that day and it was. Should arrive in plenty of time to install for our trip. Thanks!
Ginny
9/16/2008
Best price, good packing, fist shipping, nothing left to say but THANK YOU!!!!!
Jeff
9/16/2008
A great experience
Thank you !!!
Jim
9/16/2008
Great service, great updates concerning shipping etc and the hitch fit perfectly w/o any drilling as promised. I wish I had a few more cars I could order hitches for just because it was so painless.
John
9/16/2008
Very prompt service and the product was as stated.
John
9/16/2008
quick shipment
Rick
9/16/2008
My bike rack was exactly as shown on the web, shipped promptly and was priced right.
Bert
9/15/2008
Things I appreciate about the hitch for my Honda CRV:
Product is well made and nicely finished. It was quickly installed and fits very well. I received it quickly after sending my order and the price was right. Thanks!
Ches
9/15/2008
I placed two different orders lately and the service and products were excellent. I comparison shopped in my local auto store and the price was just about twice the etrailor pricing.
Edward
9/15/2008
Great service and pricing.
Eugene
9/15/2008
Received order within 40 hours of phone call! GREAT hitch...looks great and easy install. Will tell all my friends. Thanks!
Glenn
9/15/2008
Very fast service and it made it to me very quickly. Wiring kit arrived very quickly and it was a breeze to install. It went almost exactly the same as the video. I will buy here again.
Jim
9/15/2008
I am a beginner to travel trailer camping. I bought a 24 foot Gulfstream.
I ordered the Prodigy brake controller from etrailer.com, received confirmation of shippment the same day, which was Monday. The next day I received an email letting me know the tracking number along with other information.
I received the unit on Thursday of the same week.
I installed the unit myself, had a couple of questions, called etrailers help number, talked to very knoweledgeable people that answered my questions with detail and clarity.
I have no problem using etrailer.com for any of my future needs.
They will be my first point of contact.
One more thing, the unit was $20.00 cheaper than anywhere else on the internet.
Ken
9/15/2008
I was very please with the fast service. Thanks for all you do
Kenny
9/15/2008
These guys were great! I placed my order and within a few hours it was shipped. The free shipping was a life saver, and they beat out other online retailers by upwards of $50. Great experience.
Mike
9/15/2008
superb!
Robert
9/15/2008
This is the best transaction we have ever had! We ordered a Draw-Tite Class 1 Trailer Hitch Receiver & a Swagman 2 Bike Rack for 1-1/4 trailer hitch on Wednesday night & they were delivered by UPS to us in North Carolina just two days later on Friday! That is movin on!! I am 70 years old and had no trouble installing the hitch on my PT Cruiser. The hitch and 2-bike rack are sturdy and very good looking! We are getting ready to place another order with etrailer.com for a cargo carrier & net to haul our golf clubs. We recommend etrailer.com and rate them A#1!!!
Douglas
9/14/2008
No worries!
Stuart
9/14/2008
Excellent transaction, fast shipping. Pleasure to do business with!
Vic
9/14/2008
Just wanted to thank you for the great service. Nice web site. videos make wire harness a snap. Very good prices. Had hitch installed within three days from time of placing order, and shipping was free. WOW. THANKS AGAIN.
David
9/13/2008
I appreciate the fine product and prompt delivery. Thanks!
Jody
9/13/2008
I ordered this merchandise on one day and by the time I went home from work on the next day it was in my driveway. Amazing service.
Mike
9/13/2008
had everything i needed and reasonably priced. very fast shipping. thank you
Tom
9/13/2008
Hi! I just wanted to tell you that I love shopping on your site. You have virtually everything I have needed to properly equip my trailers and tow vehicles.
Andreas
9/12/2008
I was very pleased. The item was in stock and shipped immediately and I LOVE the price. I did a web search for the item and etrailer.com had the best price and selection.
THANKS A BUNCH!
Anthony
9/12/2008
This was a great shopping experience. Easy to figure out what I needed, easy to order, and delivery was very quick. This is the only place that I will ever look for hitches again!
Norman
9/12/2008
I would recommend the hitch and ordering from etrailers. I shopped around. Locally the best deal I could get on this hitch hidden hitch for 07 toyota sienna was 400$. Online etrailers was the only company I found that had the hitch in stock and sent it to my door in less than a week w/ no charge for shipping. I saved $200. Ordering took 5 minutes. Installing the hitch and wiring w/ the provided instructions took less than an hour. Having all the right tools made it easy of course. I found that you dont have to lower the exhaust if you use an extention. Hold the hitch in place w/ a jack and the hitch took about 15 minutes to put in. On my rig theres a weep hole w/ a plug in the floor and you can route the wiring right to the hitch the instructions didnt mention this. Hope this helps. Thanks.
Ward
9/12/2008
VERY FAST SHIPPING!! Item as describe, GREAT Customer Service.
Thank You
Bill
9/11/2008
Arrived quickly, fits perfect... Love it Bob
Bob
9/11/2008
Fast, Friendly, Easy to use.
Brad
9/11/2008
WOW! That was quick! Thank you!!
Deanna
9/11/2008
I received the hitch and wiring harness today. It took only 15 minutes to install, fit perfect and looks great. I was very please with the product and speed at which it was sent. It saved me close to $100--Thank you!!
Good job everyone!!!
John
9/11/2008
Fast shipping, great price. The hitch was exactly as described and easy to install! Thanks.
Rod
9/11/2008
great Rv website, lots of good info and directions. Very competitive pricing!
Rudy
9/11/2008
When I first looked under my 08 Hyundai
Sonata I thought no way could I install a trailer hitch. Also had dual exhausts. Called etrailer.com and confirmed that the hitch would fit and also the electrical. Ordered on Sat. arrived on Wed. and installed on Thursday. Piece of cake and everything fit perfectly. Nice work by Curt and the etrailer staff. Have already recommended etrailer.com to a friend who is interested in a trailer hitch on his vehicle.
Wayne
9/11/2008
Thank you very much...I have already received the item. It is a pleasure
to get quick and accurate support.
Alan
9/10/2008
A very responsive and responsible company. I have dealt with etrailer several times in the last several years and they are a pleasure to deal with.
Bill
9/10/2008
Order was shipped and received in a very prompt manner. All items received in good condition. Prices very fair. Couldn't ask for better service and everything delivered to your door.
Can recommend to friends.
Kenneth
9/10/2008
Great value, fast service and exactly what I ordered. Much better than going to the local auto parts who still have to order it and charge more.
Larry
9/10/2008
We had a hard time finding the parts for our 2008 dump trailer. But not at etrailer. The price was great too. We will buy all are parts here
Steve
9/10/2008
I think your customer service was excellent. I haven`t received my purchase yet ,but is due in any time.
Willy
9/10/2008
I got the hitch fast, installed it fast. I used some WD40 on the isolators to get them off and it worked great! Wired it up in no time....just had to remove one bolt from a panel. Thanks!
Dan
9/9/2008
I could not find the part I needed locally. I found it at etrailer. I ordered it on Thursday and it was delivered the next Tuesday. Very fast and covenient.
Dean
9/9/2008
Incredibly fast service!! Ordered and shipped in the same day
Ivan
9/9/2008
My order arrived in only a few days in perfect condition. I am very satisfied with the price, delivery time and quality of the product. This was the first time I have ordered from etrailer.com and I am very impressed with the service.
Jeff
9/9/2008
The young lady that helped me with my order was a great asset in helping me the correct products. The order was placed on a Friday afternoon and was at my home the following Tuesday!
Jerry
9/9/2008
I was truly amazed at the service and quality of the product. I was reluctant to buy these parts from the dealer, but after I saw the savings, I pulled the trigger. I received my order in record time - 3 days after ordering. I couldnt believe I got the trailer hitch and bike rack in time to use for our trip to the beach the next day. Installation of the hitch was easy and the Thule bike rack top quality.
I will recommend etrailer.com to all of my friends.
Ronald
9/9/2008
I think for my $3 part, I received $500 service.
Craig
9/8/2008
The hitch fits great. I definitely would recommend this hitch for the Civic. Shipping was excellent. The only negative was the posted 30 minute installation time. That was way out of line for a single person installation. I was able to install it by myself in about 2 hours though.
Roger
9/8/2008
Will definitely buy from again. Product arrived in 2 days, and everything I needed to install hitch and light wiring was there. The ordering was easy, the operator was very helpful. Also saved me lots of money over what hitch was going to cost me if ordered at local auto parts store. An all around pleasant experience!
Keith
9/6/2008
Just the greatest thing going a simple install only took 20 minutes for the hitch, about 30 for the wiring harness all great items at a price that cant be beaten. Thanks for the fast shipment I will tell all my friends to shop from you if they want quality and ease of installation.
Bill
9/5/2008
Great service, good products, with good prices. I will shop with you again.
Mark
9/5/2008
Received hitch in less than 1 week and installed it in about an hour. Instructions were clear and easy to follow.
Thanks
Bill
9/4/2008
service was great, thanks.
James
9/4/2008
I ordered the wire harness for a Toyota Tacoma. The dealer wanted $150.00. I am not mechanically inclined yet it only took 10 minutes to install. This company is fantastic and I highly recommend them.
Jerry
9/4/2008
Outstanding...sums it up. From the best price I could find to the fast shipping, great email confirmations and absolute tracking of when you will recieve your product. I will definitely be a return customer.
Jim
9/4/2008
I was actually extremely impressed with the free shipping on such heavy items and the speedy response from an actual person, not an automated system, with info regaurding my order. I was also very pleased on how fast it was shipped. Keep it up!
Matthew
9/4/2008
Thanks for the great product! Customer Service girl was very helpful and professional. I can tell this is a well made product and it was sent quickly. I would recommend this company to a friend. Great job
Thanks again,
Chris
Chris
9/3/2008
I just want to let you know that the hitch
arrived in about 3 days and the installation took no more than 15
minutes, everything was perfect.
Thanks, great job and I am going to be sure to pass along good
words about my experience with your company.
John
9/2/2008
Found just what I was looking for in a very short time. Fast shipping!!!! great place to shop and buy. Thanks Guys
Perry
9/2/2008
Thank you!! It is exactly what you guys say it is. I was able to do the install of the hitch and wiring in 1 hour and that was only because of beer breaks. If i had no beer it would have been 30-40 minutes Job complete.
thanks again and i will recommend.
Steve
9/2/2008
Service was great, installation easy. As my wife said it was so easy a man could could do it.
Dennis
9/1/2008
Your web site was easy to use, you had a huge variety to choose from, and within just a few minutes I had my cover ordered. I wish every web site was this easy to use.
Thank you etrailer!!!
Cheryl
8/30/2008
Fantastic! Everything came as ordered, as promised and promptly. I placed the order on 8/24, it arrived on 8/28. Even being under the weather myself, it is 8/30 and I installed it in little time as advertised, picked up my new utility trailer on the back of my 2009 Corolla. You could say without a hitch but not without etrailer.com.
Thank you!
Jon
8/30/2008
I was going to buy a hitch for my wifes 2007 Honda Odyssey from a local trailer place, and the guy told me that since it used pre-existing holes he would not charge me the $55 installation fee. After confirming with my wife and calling the guy back, he told me that he didnt say that. I told him where to put his hitch and decided I would get it somewhere else. Thats when I found etrailer.com. I ordered my a hitch and 2 days later, it arrived. After watching the installation videos, I saw just how much of a rip off the local establishment was! I had the hitch and the wiring harness both installed in 30 minutes! The best part, I saved $186.50 off the local guys price of $368.40 by buying from etrailer.com and installing myself.
I will DEFINITELY recommend etrailer.com to anyone!
Patrick
8/30/2008
Awsome!
I installed a hitch on a 2000 Honda Civic, and hauled my harley to South Dakota. I am impressed with the timely shipment, Great Prices and Quality of the hitch.
Thanks
Rick
8/30/2008
We are very pleased with everything related to our etrailer.com purchase.
Your website is easy to use, the total purchase price was great, the shipping was free. Our order Hidden Hitch, wiring harness & accessories was complete, packaged well and received quickly. A question we had during our hitch installation was accurately answered during a brief phone call to your 800#.
We are already recommending etrailer.com to friends and associates!
Thanks for a job well done!
Ron
8/30/2008
The process was so easy. After receiving all the pieces, the installation was simple. Many thanks to everyone at etrailer for working so hard.
-Chad
Chad
8/29/2008
I shopped around and the best price was here, the part and part numbers were easy to find. Great experience.
Jay
8/29/2008
Absolutely fantastic service. Product delivered on time. Purchased cargo rack - excellant quality. Will definetly bookmark and buy from again. Thanks to everyone at etrailer.com for making this a pleasant and painless experience.
Jeff
8/29/2008
Great product- Super fast shipping. Even just regular UPS arrived in 3 days. Highly recommend
Jess
8/29/2008
Very good experience I've ordered from etrailer several times and each time I have gotten exactly what I wanted and right on time They've got one of the best web sites I've found yet for shopping for trailer stuff
Nick
8/29/2008
GREAT SERVICE, the order was processed/shipped quicker than I can make a cup of coffee, fast fast fast and great prices as well. Thanks.
Bill
8/28/2008
My experience with this site, is very positive. They are very helpful, fast shipping, courteous emails. I would do business with again.
Kevin
8/28/2008
The ordering process was very simple. The pictures were very helpful. I am confident I am getting what I expect.
I will be sure to recommend etrailer. Very pleased that shipping to APO is not an issue
Patrick
8/28/2008
Very satisfied, first class company, I had an occasion to call them and was pleased with the pleasant attitude of person I talked to.
Shipping was a bit slow but recieved in first class condition.
Thanks
Paul
8/28/2008
I dont remember the person I talked to on the phone, but he was very helpful to my needs.
I cant wait to get the hitch in.
many thanks
Ric
8/28/2008
Excellent company to do business with. Very fast shipping and items are of good quality with fair pricing. THANKS!!!!!
Robert
8/28/2008
Great product and great prices, fast shipment. Thanks
Rocky
8/28/2008
I placed my order Saturday night, received a confirmation on Sunday and received my order on Wednseday, need I say anymore.
Brandon
8/27/2008
The products were exactly as shown and the quality is great. super fast shipping, for future truck accesories I'll be shopping here again.
Charles
8/27/2008
Super Service. Product shipped same day as order and recvd 2 days for $7.49
Great follow thru on e-mail -acknowledgement of order and shipping along with automatic tracking on UPS so that I did not have to enter the std. 26 numbers and letters of the tracking code.
I would recommend you to all because of your price and service.
Dave
8/27/2008
Very fast shipping. 2 days to Florida for load leveling hitch. Great selection and very competitive pricing.
David
8/27/2008
etrailer is terrific!
I bought a number of items to finish off setting up my utility trailer for towing with my Jeep. Everything I ordered worked perfectly except for the wiring harness I bought. Jeep changed their taillights on my model. etrailer was very quick to send out the wiring harness I needed when I phoned about the change and etrailer gladly and easily refunded me when I returned the unused harness.
Thanks for the great people and fast service at etrailer
Ken
8/27/2008
Great prices and super fast shipping.
Mike
8/27/2008
I ordered a trailer hitch from etrailer on-line on Monday, Aug 25. The next day, on Aug 26, I had to change the order. They processed the change and the shipment arrived via UPS in the afternoon of Aug 27. Unbelievable! They were very helpful and professional in changing the order and kept me informed every step of the way. By the way their price was $128.00 for a Curt hitch while our local stores wanted $189.00. The nearest on-line price I could find was $147.00. I am very pleased with etrailer.
Norris
8/27/2008
I was surprised at how quick I received my Hitch. It was the best price I found and free shipping and a quality Hitch.
Thank You.
Robert
8/27/2008
This is ths second or third order from etrailer. Each order was in stocked and shipped faster than I expected. Previous orders have been correct and arrived in excellent condition. Emails from etrailer have kept me up to date with the status of the order.
Robert
8/27/2008
We had to replace the tow bar cover on our motorhome. After searching the internet, etrailer.com was the lowest price and also the lowest in shipping costs for UPS Ground. I placed the order on Sunday, and was notified via email that evening the article was in stock and would be shipped the the next day. UPS delivered it before 5 p.m. on Tuesday. I am very pleased with the excellent and fast service and would definitely recommend etrailer to my friends and family.
Dwain
8/26/2008
I was amazed at the price for the Brake Control! It listed for about $150-165 everywhere I checked and when I seen the price being $99 I thought something was wrong. I will use etrailer.com for all me vehicle towing needs and highly rcommend it to others. I ordered on a weekend and I received an email that Sunday that the order was confirmed and placed. Monday I received an email that it was shipped. I checked the status on Tuesday and it was scheduled for delivery to my doorstep on Wednesday. I appreciate your quick response time and shipping.
Jason
8/26/2008
I was 100 satisfied. Very fast shipping and order was perfect. Thanks so much, I will deffinatly reccommend you to all my friends and family.
John
8/26/2008
Easy order, fast delivery, product as stated and best price I could find.
Paul
8/26/2008
Customer Service responded promptly to my concerns. They were very helpful in explaining the differences between the hitches I was considering, and why my order had not shipped. My shipment went out when they said it would, and it was received on-time and in good condition. The website is very comprehensive, and saved me from buying an incompatible hitch-style bike rackfrom another company. The prices cant be beat,either.
Jack
8/25/2008
Installed in 1/2 hour and fit like a glove.
Thanks - Very happy with the hitch.
Jeff
8/25/2008
Person I talked to did a great job with my order
Lawrence
8/25/2008
etrailer is an OUTSTANDING online shopping experience and ranks with the very best that I have experienced!!!
Hollis
8/24/2008
very good seller, very good product, fast shipping thank you
Jacek
8/24/2008
I could not believe how quickly my order arrived!! The equipment was exactly as described, was very good quality and arrived in good condition. Many thanks... you have my attention and my future business! - -mike- -
Mike
8/24/2008
Hitch arrived in less than a week, just what I ordered, fits perfectly. Great service, great product. Thanks.
Cat
8/23/2008
Hey Guys, Your video on line was great on installation of hitch and wiring. The entire job took 45 mins. Great product and great help from all of you. Thanks again. You have my future business.
Gary
8/23/2008
First I want to say thank you to Etrailer, the sales people are extremely knowedgeable of the item or items you maybe be ordering, they know what you will need to go with your item to help make it a much easier installation. Their data base of information and how to videos are exceptional, I have purchased items on other web sites, but I have never seen a web site so easy to find what you want and need, and a very wide variety. If you need help after purchase their staff is great.
So once againg I want to say thank you.
James
8/23/2008
Everything went perfectly. My package arrived quickly and as advertised. Great prices and a GREAT experience. I would recommend etrailer to everyone.
Jeff
8/23/2008
It was exactly the hitch I needed. The plug-in wiring was extremely simple. The shipping was fast. It was a great experience. I would gladly use etrailer again for all my towing needs.
Jimmy
8/23/2008
Great place to do business, I have an old boat trailer that needed wheel bearing, The numbers on the old bearings were completely worn off, I sent the measurements to etrailer, and they responded very rapidly with the part number that I needed, They also had it in stock and shipped it the same day, I received the parts the next day, Best shopping experience I have had on-line yet. Excellent shopping experience. Thank you etrailer.
Mike
8/23/2008
I shopped all over the internet to find parts for my trailer and found etrailer.com to be the most complete. There prices where also the best. Plus their selection I think was better then anyone elses. I ordered my stuff by 1 pm and they shipped the parts the same day. Now thats service. I will be buying all my trailer needs from etrailer.com. Thank you
Gary
8/22/2008
Outstanding, took me less then 30 minutes to install hitch and wire to my 2007 Honda Pilot. Fast delivery, will recomend to all my boating pulling friends.
Ken
8/22/2008
Just as advertised! Great shipping too!
Don
8/21/2008
I am looking forward to getting another vehicle so I can order my stuff from e-trailer. Fast delivery, great prices and easy installation are three reasons Ill be useing this company again in the future. Thank You
Matthew
8/21/2008
WOW.....extremly fast shipping. Items arrived in A+ shape. All hardware included.
items are what you describe.
i will recomend you to others.
Mike
8/21/2008
Awesome, superfast shipping, kept informed at all time, cargo basket is top quality, at an affordable price comparing to some top name brand, they are the same quality.
as the Terminator said, I WILL BE BACK
Yew
8/21/2008
Just works great. The hitch was delivered within one week to california and it just took four screws to attach it to my Toyota.
Dirk
8/20/2008
Good price on the items I ordered, super fast shipping.
Jim
8/20/2008
Over all, very good experience. The product I purchased came to my home in prefect condition, and really looks great.
Thank you all for your excellent cutomer service.
Joe
8/20/2008
Excellent Company. Price was great and product was shipped immediately. I got my Hitched just as described in 3-4 days after I ordered it and installed it and was able to use it over the weekend. Would definately recommend it to my friends and family.
Thank you,
Lam
8/20/2008
This is a great website, the search by make/model works perfectly. I will definitely be ordering from etrailer.com again! Great fast Shipping!!
Patrick
8/20/2008
The service level from etrailers was excellent the person I talked to was very knowledgeable, pleasant, and quick. The two items purchased shipped the same day since the order was placed before their posted cutoff time and ground shipping was very quick and damage free. Installation while not a breeze, it went smoothly and everything is great. HIGHLY RECOMMENDED!
Tom
8/20/2008
excellent buying experience. the item arrived on schedule, in perfect condition, and was very easy to install - all needed parts were included.
Bill
8/19/2008
Its been a week since I ordered and the hitch is ON THE CAR. Great service and free shipping hard to beat!
Duane
8/19/2008
Great service! Ordered on Friday and received on Monday. A tip for anyone looking for the brake controller wiring harness in a 2008 Dodge Ram - it is hidden behing a large white module against the fire wall on the emergency brake side. Remove that module and you will find the harness plug taped behind it.
Mark
8/19/2008
I ordered a trailer hitch and light kit, they fit just as advertised and were easy to install. Fast service. Ill buy from etrailer.com again.
Mike
8/19/2008
I could not be happier with the service and pricing I have received so far from e-trailer. Your website was easy to use - and helped me to pick the right hitch and the right electrical lighting converter - and even told me how much more I'd have to order to get free shipping. This was wonderful!
My hitch is set to arrive tomorrow (as expected) and I will follow up after I get it and install it, but I wanted to take a moment to tell you how happy I am thus far that I used e-trailer.com.
Thank you!.
Richard
8/19/2008
Instructions were clear and concise. So easy a caveman could do the install. Great price and fast shipping. Well satisfied with etrailer.
John
8/18/2008
Sets the standard for online stores.
Price
8/18/2008
I have yet to receive my order but the prompt dealing with my order was impressive. I received full notification of my order including shippimg details - my order was placed on a Sunday and expected delivery by UPS is scheduled for Wednesday - wow.
Stephen
8/18/2008
Completely satisfied. Best price I found. Fit and installation worked well and as described.
Thomas
8/17/2008
OUTSTANDING service. Great product at a fair price, packed and shipped very quickly. Great communication, with separate emails verifying order receipt, shipping availability, shipment confirmation and follow-up. Shipping charges were cheaper than the gas needed to drive to the supply store, and no sales tax! Ill be back!
Clyde
8/16/2008
We received the trailer on Friday. Thank you for the super quick shipping!
The trailer was installed before supper! We are extremely pleased.
Heather
8/16/2008
very quick shipping hitch went on in no time and looks great
Jeff
8/15/2008
Hitch arrived in four days. It took longer to clean the rust/dirt out of the pre-tacked nuts on the frame of the Ridgeline than it did to install the hitch/harness.Basically plug and play! An excellent experience...I wouldnt hesitate to buy other products from this company.
John
8/15/2008
Absolutely excellent, The product I needed was in stock. The ordering process was quick and simple. Great price, fast shipment, timely communications and shipping status.
Russ
8/15/2008
I would recommend buying from etrailer.com. The prices are lowest around and the shipements are fast. They also give good product info on their website.
Aleng
8/14/2008
Im very impressed with etrailer.com. I have placed two orders, and both arrived very promptly and in excellent condition. The selection is very extensive, so you know youre making the best choice. Excellent communication - they keep you informed every step of the way.
Brett
8/14/2008
Fast shipping and installation was easy! This hitch Hidden Hitch has zero tolarance and fits like it was made just for my truck everything must be lined up perfectly for the bolts to be installed.
End results was what I wanted just the receiver for the drawbar is showing on my 02 Ford Ranger Edge.
David
8/14/2008
The etrailer web site was EASY to work and had all of the info on receiver hitches and wiring I needed to make a decision on which one to purchase. REALLY liked the rating feature! Ordered it this morning and its ALREADY been shipped! Whats not to like! THANK YA GUYS!
Earl
8/14/2008
Ordered my stuff at noon on Monday and at 2 o'clock i received an email saying it has already been shipped and it had a UPS tracking number! They're fast!
Jason
8/14/2008
EXCELLENT! Absolutely flawless experience From the moment the phone was answered everything was handled in a very professional manner. Thank you.
JR
8/14/2008
you are one of the best. answering to my order was very good. that gives the information that i needed.
so far the service is excellent.
Robert
8/14/2008
Sweet deal
Bill
8/13/2008
Ordered on Saturday and arrived the next Wednesday. Got exactly what I ordered and got it fast. Good buying experience.
Everett
8/13/2008
Fast shipping and delivery of the correct parts. A+ Source for product!
George
8/13/2008
Shipment was amazingly quick, ordered on Sunday, received Friday.
Fitting took 30 minutes, all parts work as advertised. All-in-all a good experience.
Hans
8/13/2008
I purchased one of your hitches for my SAAB 9-5. The hitch fits my car perfectly and is barely visible, which maintains the sporty look of my car. The hitch is a top quality product that I would definitely recommend to my friends. I was really impressed by your website and various installation videos. They were extremely helpful. My only suggestion to you would be to include a few bolt leaders with every installation package. I didnt realize I had to order them separately until after the hitch was delivered and I had started the installation.
Thank you for a great product!
John
8/13/2008
Installed the rear view camera & monitor on my Jeep Liberty 2003. It worked great. I made one change that I would recomend to new customers. I did not like to reach down and push the monitor on-off button each time I started and stopped my Jeep. So I consulted my Jeep manual and found a fuse panel that has easy access on the left side of the dash. I located a fuse that is hot with 12 volts DC from the battery when the Jeep engine is turned on and running, by the use of a DC voltmeter. I removed the Jeep fuse & soldered the red wire of the monitor to one side Jeep fuse blade and installed the Jeep fuse. Now when the ignition and engine are off so is the monitor.
The first day after I installed the camera and monitor I started to back out of a gas station and the rear monitoring device gave me an early warning of a slow rolling pickup behind me & after that the monitor showed two slow walking people behind my vehicle. So when the view from the monitor was clear I started my parking exit. The cost of this product has already paid for it self the first day of use. The rear camera has a wide angle of view that spot cars and people before my Jeeps mirriors can see them. Thank you Etrailer.com
Ronald
8/13/2008
Easy to shop, very fast delivery. I'd shop here again and also recommend to anyone I know who needs a trailer hitch.
Dave
8/12/2008
My Hitch was delivered very quickly. I was surprised to see it so soon. When i installed in on my car, it couldnt have been easier. It is a one person job. Took me about 20 minutes, and it was all together. Thanks for a great product, and great customer service. I will be doing business with you again in the future!
Kevin
8/12/2008
The purchase and delivery of a Lexus trailer hitch was very satisfying. The product was good quality, delivered on time and the people at Etrailer are very friendly and efficient.
Ray
8/12/2008
Holy cow! It took me longer to get the hitch out of the box than it did to do the install. And it fit *perfectly*. The only visible piece is the reciever. All the rest fits nicely behind the bumper. Cant comment on the wiring kit yet, as I have not gotten that far. Thanks for a great product and great service!
Robert
8/12/2008
Best experience in 10 years of internet purchasing. Fast shipping, great deal, superior product, and an install that took less time than opening the box!
My sincerest thanks!
Christian
8/11/2008
Excellent service and email notifications. Order was filled and shipped promptly. I would definately do business with etrailer again!
Dan
8/11/2008
Good customer service.
Doug
8/11/2008
Great service as usual. This is the second time I have bought trailer hitch package from you.....we traded in the Saab for a minivan......fun fun.
Larry
Larry
8/11/2008
Your service and produsts are the greatest, Etrailer is # 1 in my book.
Thanks for the wonderful service
Ron
8/11/2008
I have been ordering from etrailer.com, over the last few months since we got our new trailer,the service has been nothing but great, fast, up to date on everything I have ordered.They also address any questions or concerns within a short time frame,I highly rate their services to anyone. Thanks etrailer.
Guy
8/10/2008
Easy and convenient from ordering to installation!!!!
PS: Dont forget to order the wiring harness for the trailer lights!
Jerry
8/10/2008
I needed a hitch and bike rack for my 2006 Toyota Highlander. Placed the order for hitch kit, wiring harness, and Rola Bike Rack. Three days later the parts arrived. I installed and tried everything the following weekend. Everything fit and worked as expected. Great products and fast delivery. Thanks.
Ned
8/10/2008
Incredibly fast shipping. Received the trailer hitch the next day I ordered it. Installing the hitch to my RAV4 needed 2 people but nothing hard.
Roberto
8/10/2008
Ordering on-line way easy. Tracking the shipment was easy. Installing the hitch was not hard. All in all a positive experience! Better - and cheaper -than taking the car to [..] and having them install. Saved us bunches.
John
8/9/2008
Great service. This is how a website store should be run.
Jose
8/9/2008
I just received the Trailer Hitch Receiver Lock and Im very delighted with the quality of the product. I was a little leary considering the price but I was pleasantly surprised. I also want to thank you for the periodic emails informing about my orders progress. I received the lock much sooner than expected and I used it this morning when I went surfing. I feel much more relaxed knowing that I dont have to carry a key in my wetsuit. Thanks again!
Ken
8/9/2008
Friendly and efficient personnel. Prompt service and delivery. Items as advertised. Very pleased.
Pete
8/9/2008
Perfect fit, works great, looks great and took less than 20 minutes even with running the tail hidden to the outside!!
Tony
8/9/2008
I Loved The Ford Lighted Hitch Cover That I Bought For My Son That I Got One For Myself.Easy To Install And The Service Was Excellent,Thanks All
Jim
8/8/2008
I think E-trailor is great. the Hidden Hitch for our truck is great and at a great price.
Still waiting on the rails for stepping up into the truck..
Thanks alot, great service and products.
Deb
8/7/2008
I have shoped all over the web and by far you are the lowest price and the 3day free shipping just cant be beat!!!!!!
John
8/7/2008
Excellent on-line service. My order shipped just a couple hours after I placed it and I received it the next day. Theres nothing more to ask for in service.
Steve
8/7/2008
A superb online shopping experience with etrailer! Ordered precisely what I needed. Fair price! Great communication from the company. Fast delivery. What more could one wish for!
Buy with confidence!
Terry
8/7/2008
Great trailer roof vent low profile cover. I just built an extra garage with a 9 ft door and my trailer didnt fit by less than an inch with the original bubble cover. This new cover gave me an extra 1 1/2 inches of clearance and solved everything. Price and shipping was great too. Thanks for saving me. Its hard to measure the actual trailer height and I dont think I wanted a 10 ft door.
Andre
8/6/2008
We were impressed with your good support and information on the Hidden Hitch. It really helps when you do this work yourself....Thanks!!!
Bill
8/6/2008
Wow!
First class all the way!
Its been said that a good business deal is when all parties involved, come away happy and satisfied.
Hope you are. I am!
Charles
8/6/2008
My order is still in transit,but I cant believe how fast these guys got it packed up and on its way. Im tracking it and I should have it sometime tommorow.I placed my order around 8pm Monday, Ill get it Thursday.
Daniel
8/6/2008
I have to say you're on top of things. I'll pass the word about your quality service and I'll be sure to use you for any future needs.
Gordon
8/6/2008
Very helpful/friendly Customer Service.
Competitive Pricing.
Shipping was Fast.
John
8/6/2008
Waiting list notification was great, as was communication. Fast shipping. A very nice transaction.
Paul
8/6/2008
Received already. Yeow! Perfect fit. Thanks for getting the kit to me so quickly.
Rich
8/6/2008
I just replaced the original factory-installed trailer wire harness in my 98 land cruiser with a T-one harness for under $28. The original equipment diode/converter pack had failed for the running lights only I can only imagine what the part would have cost from Toyota. The T-one installed quickly under the vehicle, right into the same plug from which Toyota runs an extension loom up to their diode/converter brick secreted away in the rear driver-side tail light cavity, and back down to the hitch. This is yet another successful order/remedy from e-trailers.com and Ill definately be back.
Rick
8/6/2008
great site - which means: wide range of products with prices to suit moast folks. A short video demo convinced me to buy a model of bike rack I wasnt considering but it has features I didnt even know you could get that will make my life much easier...and then I googled for the best price..what a waste of time..etrailer had the lowest price as well as prompt service and free delivery...the best!
Adrian
8/5/2008
I have already recommended etrailer.com to friends & family. Terrific customer service.
Bob
8/5/2008
great service. have hard to find products, not available anywhere else, at great prices.
Garry
8/5/2008
First time buyer. Really great service guys, thanks. I got exactly what I ordered and the response time was excellent. I will definitely recommend etrailer.com to my friends.
George
8/5/2008
The guys at etrailer are superb. I called with a couple of questions. They were all answered very well. I placed my order and received the merchandise in a timely manner. The hitch cargo carrier, silent locking pin, and gear bag are all great products. I highly recommend doing business with the folks at etrailer.com
Jason
8/5/2008
GREAT SERVICE and friendly staff!!!!!
Thank you.
Mike
8/5/2008
I bought a hitch and wiring and other accessories for my 08 Hyundai Santa Fe. All the products are of excellent quality and was described very accurately on the web site. I ordered on a Friday afternoon and was delivered on Thursday. The prices are right. I will shop again with etrailer.
Ron
8/5/2008
Great Website, excellent check out, better yet - product shipped same day as ordered.
Great service - Big Thanks to ETrailer
Ross
8/5/2008
I am very satisfied with my purchase and will definately purchse again from etrailer.com! Very fast shipping, the hitch was brand new & the proper one, a great price & etrailer kept me informed of my order. Thanks
Glenn
8/4/2008
Great item...fits up close under the 2006 Toyota Corolla...good people to deal with...hitch was shipped very fast..thanks a bunch…
Joe
8/4/2008
Selection is excellent.
Service is very fast.
Information is provided promptly each step of the process.
I would definately recommend etrailer.com!
Ricky
8/4/2008
Not much I can really say except that Im more than happy with all aspects of my shopping experience at etrailer.com. The website was a breeze to use, I received the product quickly with free shipping I might add, the prices were the best I could find anywhere and installation of the tow hitch was quick and painless.
As for the hitch itself, Im extremely happy with it as well. Its hardly visible on my sedan Saab 9-3 and fit into my cars existing slots like a glove. Lets face it....when it comes to having a tow hitch on a sedan, the most important factor would probably be how visible the square is when nothing is attached and was quite nervous about how this hitch would look on my car. Well, as it turns out, the hitch is very well hidden and Im very glad I went ahead and had it installed.
Tony
8/4/2008
Price of the product was comparable to or cheaper than other places and the service was excellent. Would recommend etrailer.com to others and will use you again myself.
Warren
8/4/2008
Great experience. Ordering was easy, super fast shipping, got exactly what I wanted. Will certainly do more business in the future.
Gary
8/3/2008
The hitch arrived quickly and just what we wanted. The price was fair. Will shop here again.
George
8/3/2008
etrailer has an excellent reputation for service.
Jim
8/3/2008
Outstanding service! From communication to delivery, this company is one of the best online services I have worked with! Best prices, friendly, helpful, and very, very fast. I would, without question, use them again over the competition!
Marty
8/2/2008
Finding the right part was easy. Placing the order was easy and the install was simple. Love the look and the functionality. The price was the best I'd found. Thanks.
Rod
8/2/2008
e-trailer had what I needed and it arrived in 3 days. Great transaction. Thanks!
Todd
8/2/2008
I was very impressed with the friendly and efficient service. I had forgotten to order an additional item to my order and I called and they took care of it right away with no problem. My item arrived several days before I had expected it, which was a very nice surprise! I would definitely order from E-Trailer again.
Beverly
8/1/2008
Im new at this. Your salespeople were very patient and helpful and your prices were better than what I could get locally. Delivery was quick and on time. What more can I say.
Great, easy experience.
Thanks!
Brett
8/1/2008
Everything worked out great, arrived on time, and installed perfectly.
I am very impressed by your operation and won't hesitate to recommend e-trailer.com and to patronize your firm again as my needs evolve.
Thank you!!
Brian
8/1/2008
Quick, as promised.
David
8/1/2008
Very fast service. They were great with helping me find exactly what I needed. They sent me a confimation email and within minutes wrote a second email stating the product had been shipped with a tracking number. This was a great and easy ordering experience for someone like me who is clueless about hitches. Thank you.
Harry
8/1/2008
Incredible service! bought it on Tuesday and was on my doorstep in NC on Thursday. and that was with the free ground shipping. thanks etrailers!
Kevin
8/1/2008
I ordered my hitch on monday and by noon wednesday it was delivered to my house. Not that I had need to wonder what the status of my order or shipping was, butI was notified via e-mail of confirmation of my order, availabilty of my hitch at the warehouse and notification the day it was shipped. I was kept informed of every step in the process. This is service from the TOP SHELF! Not to be ignored is the best price, free shipping and very helpful video instructions. By the way, the hitch is top quality and fit like it was supposed to. Great job all around.
Thanks
Mike
Mike
8/1/2008
Great service! Prompt, professional and complete. My order was delivered on time and all the parts where there and in good shape. Thank you for your service.
Tom
8/1/2008
We ordered on July 29th and received our order on July 31st. We were amazed at the fast service and free shipping to boot!
Its hard these days to get exactly what you order in a timely fashion. To get such accurate and expedited service was fantastic.
We recommend e-trailer.com wholeheartedly and will order from them again when the need arises.
Bill
7/31/2008
I bought a Valley hitch and wiring kit for a 2005 Pilot. The shipping was pretty fast, and installation went smooth. Overall it was a good shopping experience. I would defenitly buy from etrailer again.
Dennis
7/31/2008
Excellent Price, Service, Packing, and
Communications. be Glad to Buy From Again.
John
7/31/2008
I am very pleased with the prompt service. I am also pleased about being notified by e-mail on the progress of my shipment.
Thank you
John
7/31/2008
Fast shipping, great product, A+
Justin
7/31/2008
I had already ordered the part from another internet site. When they took over seven days to just process my order I cancelled it, after a 30 minute wait on the phone. I placed the order here and got an immediate response and the order has already been shiped in a day. Thanks.
Kyle
7/31/2008
Quality product with fast shipping, thanks.
Randle
7/31/2008
Low Price, fast shipping, responsive customer service, product was received as expected. Very good transaction.
Thanks
Tom
7/31/2008
Great service! Got exactly what I ordered
Bob
7/30/2008
The service and the price was great.
Casey
7/30/2008
I had quotes from $300-$600 dollars for the purchase and install of this hitch. I was told it was very hard to find...at least a week and 2-4 hours labor...lots of drilling I put it in myself in 15 minutes, no drilling. I had to wait 5 minutes for the liquid wrench to work its magic on the old tow hooks.
The wiring was pretty easy also, but that took another 20 minutes.
Chris
7/30/2008
Order processing and shipping was very fast. I received multiple updates on the status of my order via email and the product quality was exactly what was expected. Great experience and would highly recommend etrailer.com to my friends.
Dave
7/30/2008
It couldnt have been easier! I received my Hidden Hitch super fast. With the help of my 16 yr old daughter, we had it installed on a Honda Pilot in less than 30 min.and it looks great. I commend you on the speed and accuracy of my order. I will highly recommend you to anyone in need of your products.
David
7/30/2008
This was my first experience with etrailer but it won't be my last they were great when placing the order and prompt on delivery as well as packaging very pleased with the transaction and everything was as advertised I'm very pleased with a a+ for etrailer
Judy
7/30/2008
I ordered this simple plug and play harness for my jeep cherokee, and the part fit perfectly. Super simple to install and great directions. etrailer was friendly and helpful, very fast shipping, and would recommend to all in need of parts. Great stuff. Thanks
Marc
7/30/2008
etrailer is absolutely fantastic in every way, customer service fixed a minor problem for me quickly with no questions asked. I will definately do business with them again
Peter
7/30/2008
The service was incredibly fast and efficient. I would definitely buy from them again.
Phil
7/30/2008
great service and product, fast delivery
Tom
7/30/2008
hey!
thanks for the quick delivery! i'll finally be able to go kayaking
again!!!
wooohooooo!!!
Aaron
7/29/2008
I got the order and am very pleased with the anti rattle device. The order came very promptly. Etrailer is great to do business with. They have always treated me good.
Brian
7/29/2008
Very nice product, install time took less than ten minutes, looks great
Chad
7/29/2008
I've purchased "stuff" from you guys before and I'm always impressed with how quickly (and accurately) you make shipment. It's the reason I'm a repeat customer. Keep up the great service.
Colin
7/29/2008
Easy ordering, fast shipping, prices beat even [..] prices. If you need items for towing this is the place to come to.
Gary
7/29/2008
Thanks VERY much for processing this order so quickly. We need to use this for the weekend so getting out so quickly was only hope I had.
Again THANK YOU!
Mark
7/29/2008
I shopped long and hard before buying this trailer hitch for my new 2008 Titan. What can you say, price was right, shipment was super fast, wiring kit for lights was a snap. Probably the best internet purchase ever. Highly recommend etrailer.com, and Hidden Hitch.
Thanks,
Michael
7/29/2008
Fantastic,
Quick, easy and great prices.
Paul
Paul
7/29/2008
The hitch came today and I'll install it tomorrow and that's a savings to me of around $75.00 to $100.00 ...... great doing business with you
Thanks ...Paul
Paul
7/29/2008
Great service. I needed a hitch ASAP, and when I called to discuss the shipping arrangements, the consultant stayed on the line while I finished up the order, then insured that it was processed that same evening it was after 5 PM I just received confirmation from UPS that it will be here tomorrow. What service! Thanks
Stan
7/29/2008
etrailer.com is great. Competitive prices, free shipping, and quick order processing. My components came on time, in perfect condition, and as advertised.
Thanks
C. Y.
7/28/2008
Product quality and packaging was incredible. Customer service and the communication process from etrailer.com through the order and shipping process left me speachless! I am so glad I ordered from them. The trailer hitch and carrier I needed was easily found using their guided search and sort features.
Dirk
7/28/2008
e trailer sales people were very helpful with impressive ship out and delivery Thank-you!
Drew
7/28/2008
Thanks for the great service, Ill recommend you to my friends.
Jim
7/28/2008
I would definetly recommend this product. etrailers very fast and easy to work with.
Philippe
7/28/2008
Unreal speed. You guys rock! We need this to tow the trailer for our wedding so THANK YOU!
Steve
7/28/2008
Arguably one of the best shopping experiiences I have had... I ordered a Valley hitch receiver for my Pilot on Monday and I received shipment Wednesday. Free shipping. With a bucket and my muffler as support, I installed the hitch within 45 minutes. Great product and great company to work with
Fletcher
7/27/2008
The floor mats i ordered fit perfect and were exact matches to the contours of my vehicle. They are very durable and made for all weather especially rain or snow they are going to really save my carpets. Thanks for all the help and support on the phone and on the net
Matt
7/27/2008
now that is service...wow!
Bob
7/26/2008
Excellent Experience. Nice website. Easy to find the right hitch. Hitch came quickly. It was a perfect fit for our Toyota Matrix with Ground Effects.
Mike
7/26/2008
I was working on a tight schedule with the need to get my products for a camping trip. I was nervous about placing the order with my deadline so close but the sales associate assured me that my products would arrive via regular mail the day before I needed it I went with regular mail because express mail was almost the same price as the cost of the product. To my relief, my products arrived on time as promised and I am very happy with what I ordered after having used it!
Ed
7/25/2008
Great job etrailer, prompt delivery of exactly what I ordered.
Gary
7/25/2008
All I can say is WOW! I placed my order online on Sunday night, and my hitch and bike rack arrived Wednesday. It took 30 minutes to install. I wish all online transactions were this easy. I highly recommend etrailer to anyone looking for great value and service.
Kelly
7/25/2008
I must say Im very impressed with your fast and heads up service. I have many friends that will be buying from you in the near future. Keep up the good work!
Lenard
7/25/2008
I have been buying at etrailer for several years. I have always received prompt service.
Leslie
7/25/2008
Let me tell you about all the problems I have with my order:
You get that? Let me repeat, just so we're clear:
I hope you have a clear understanding of all the problems!
Let's see:
My order came quickly,
Delivered to the correct address
In perfect condition
The hitch was well designed
All parts that were supposed to be included were present.
The instructions were crystal clear.
The hitch installation took HALF the time you said (20 minutes, not 40). Of course, I have air and some people don't.
It was a perfect fit for my vehicle.
Oh, and it was the best price I found anywhere, by a reasonable margin.
I am very sorry to tell you that if you need a reference, I'll be able to provide one in the most glowing of terms. Sorry, because I'd feel obliged to tell anyone you sent my way who wanted to look at the hitch and install. It could take hours of my time! Damn!
Seriously, thanks a ton. I appreciate it when a product I need exceeds my expectations, at a reasonable cost, and value highly the service aspects (the instructions, which were clear, the email confirmations of my order and follow up) just as highly. I assure you that anyone who asks me about my hitch, or who happens to mention that they need a hitch, will be directed, in the most vehement way possible, to your firm.
Thanks a lot. Please pass my thanks as well up the chain to etrailer Central Control.
All best,
Mike
Mike
7/25/2008
AWSOME! Ordered on Wednesday, Delivered on Friday. Will do all my trailer business with you.
Steve
7/25/2008
Great experience!
Purchased: Draw-Tite hitch receiver, ball mount, and T-connector for my Hyundai Azera.
Found what I wanted online, but called etrailer by phone to be sure. I found their representative very friendly and helpful, making sure the items were available I was in a hurry for immediate shipping.
I placed my order Thursday afternoon, and everything arrived via UPS on Friday morning!
I installed the wiring myself quite nicely, I must say, with no exposed wires by the simple plug and play that was custom made for my Azera and it fits on Highlanders too. The hitch receiver I left to my mechanic who only charged $40 cash.
Total cost was $183 which was very inexpensive other places charge $200 only for the receiver!.
I highly recommend etrailer.com for the convenience, security, equipment, and pricing. Ill shop here again for my trailering needs.
Steve
7/25/2008
Great selection and even better prices. It was easy to find the bike rack that I wanted and would fit my hitch. I would highly recommend this site to anyone looking for anything that has to do with hitches.
Brett
7/24/2008
Everything came in one box and was delivered quickly. The site had all of the information I needed to make the job easy.
Brian
7/24/2008
Placed a call for tech support on a Sat. and got call back same day. EXCELLENT service, great pricing, fast shipping at fair rates. These guys do it right!!!
Bruce
7/24/2008
Website was great to use, easy to find what I was looking for. Great prices, great shipping options. And I have been kept posted of shipment!! Great company to work with!!
David
7/24/2008
What a great experience. Easy to find what I needed, fair price, easy to order, fast shipping, and it fit perfectly!
Don
7/24/2008
Excelent communication, and fast shipping. Will definately spread the word about etrailer.com. Thanks again for the smooth transaction.
Eric
7/24/2008
E Trailer is a lifesaver! After waiting almost 2 weeks for a hitch to be installed by a local truck rental company...we ordered off of e trailer and had the hitch in 4 days and after watching the great videos on the website we were able to install the entire package wiring and all in about 1 hour! It couldnt have been any easier and it saved us over $150 in the end! Thanks for the great service, informative website, videos and customer service!
Karen
7/24/2008
Great service, order arrived in exactly one week with no complications. Everything I needed was there and I had my product installed in less than an hour. I would recommend going through etrailer.com.
Michael
7/24/2008
Everything was great. I ordered exactly what I wanted and it was shipped the same day. I received it when it was due to arrive. Just what I wanted. Thanks.
Michelle
7/24/2008
My transaction with eTrailer was great. Everything was shipped out immediately and was at a great price. Ill definitely be return business.
Rick
7/24/2008
Came Exactly as ordered . Everything fit well & worked as claimed. Very satisfied. 5 STARS.
Brad
7/23/2008
Etrailer.com saved me over $200.00. The products were excellent and shipping was very fast. Ill always shop etrailer.com first before buying anywhere else. Thanks!
Mark
7/23/2008
Friendly customer service rep, took my order at 9 am and had the shipping info emailed to me by 8 that night.
Super retailer!
Mary
7/23/2008
The whole experience was great. The part saved me alot of money, the communication and shipping from etrailer was perfect. The part was as easy to install as they claimed and works great. I will shop etrailer again. Thanks
Rob
7/23/2008
If only every internet experience was as nice as etrailer, this would be one happy world.
Steve
7/23/2008
Excellent service and communication. Expect part to be excellent too!
Tommy
7/23/2008
and let me say... your website was a joy to navigate... I have spent days
searching the net for hitch accessories related to 1 1/4" hitches....
stumbled across yours and Bingo!!! everything I was looking for except a
Phillies receiver cover... lots of MLB teams but sadly nothing for Philly. I
truly appreciate they way you classified the items by their size
application. I will look to you for all future hitch related needs.
Thanx again... can't wait to get my order, your shipping cost are very
reasonable.
Wayne
Wayne
7/23/2008
Thanks so much for quickly processing my Price Pledge credit. I really appreciate it. I am genearlly nervous of such pledges from on-line retailers as I suspect some suppliers may try to make such terms difficult to use for the customer. etrailer.com made it easy and provided the credit in a timely manner as your policy states. Thanks again.
Brett
7/22/2008
great web site - quick turnaround on ordering and shipping . !
Thanks
Craig
7/22/2008
I havent gotten the goods yet, so I cant comment on their quality, but this outfit had a great selection, very reasonable prices and shipped almost immediately after receiving my order.
Daniel
7/22/2008
I am very pleased with the trailer hitch I purchased. It was easy to install and seems to be high quality.
Mark
Mark
7/22/2008
Thanks for the great communcation and the fast service on the shipment.
Your website is so much better than anything else out there, that it made the decision to buy from you easy…. Your prices are competitive, and the free shipping is much appreciated. When it comes time to put a hitch on the other car (or make recommendations to friends), I'll come back to etrailer. Thanks very much.
Curtis
7/21/2008
I was very pleased with both the products and the speed in which they arrived. Great job will definitly send more business your way Thanks
Herb
7/21/2008
Received My Order In 2 Days It Was Shipped The Same Day Infact. It Was Shipped With In An Hour Of Ordering.Excellent Customer Service
Jim
7/21/2008
So far its been very professional. Communication is often and clear. My items were shipped immediately after being ordered. Im sure follow-up will be excellent too. Just waiting for my parts now. Thanks much
Rob
7/21/2008
Excellent service. Hitch was for a 2009 Pontiac Vibe GT which is different than standard Vibe.Nobody had it for the GT but E-trailer and I am glad because it is a much nicer hitch than the last one I had from Draw- tight. Very nice powder coat finish. Had it in 3 days from time of order and I had it and the wire kit installed in less than half an hour. Very happy.
Roger
7/20/2008
Your service
and prices were outstanding! I will definitely recommend etrailer to my
friends.
David
7/19/2008
Great Experience!!!
Jim
7/19/2008
Quick shipping. Installed pretty easy.
Lee
7/19/2008
etrailer.com was a life saver for me. I am in the military and I needed a wiring harness for my Chevy Equinox so that I could drive from PA to TX. I called them at 6:30 pm on a wednesday and I needed it by the next day. They made the effort to get it on the truck immediately and I had it by 11:00 am on thursday. I cant thank them enough for their efforts to make sure that I had the wiring harness in time for my trip.
Adam
7/18/2008
Free Shipping and Fast Delivery. I installed the hitch and harness on my 07 Odyssey by myself in 2 hours.
Charles
7/18/2008
My shopping exeriences have been very smooth and shippents have arrived on time and complete. Etrailer actually stopped me from making a purchase because I was not sure of a wheel width.
And that kind of help saves me shipping costs.
Thank you etrailer.
Dave
7/18/2008
Great prices!!! Great customer service!!!! Will tell anyone that is looking for fifth wheel or trailer hitchs to check etrailer first!!!!
Dean
7/18/2008
Search online for model application accurate and quick.Online installation guides lets you see what youre getting into. Delivery quick , as was one man installation , on the ground , no lift ,30 minute job, for my 2000 Toyota , Avalon XLS. Drawtight hitch fit without a hitch.Whoopee!
Don
7/18/2008
Thanks for the prompt processing. Last week's order installed just perfect. Took about an hour. Thanks again. Great products.
John
7/18/2008
Great to deal with very fast shipping will use in future
Mark
7/18/2008
15 hrs and 20 minutes!
It's here!
Scott
7/18/2008
I am very pleased with the speed at which my order was put together. I ordered the cargo carrier product on Tuesday morning and it was on my doorstep by Thursday afternoon - and this was the free shipping method. Overall, the priduct is rigid, and appears to be able to do the job nicely.
Tim
7/18/2008
Thanks for the great service. Next time I need something I'll be
clicking on you guys.
Daniel
7/17/2008
After seeing your complimentary installation video, I tackled the installation of my new hitch and wiring on my 2009 Hyundai Sonata. With a little patience and some car ramps, I had it installed in no time. The price was great and I recieved it in three days. The wiring took me 15 minutes and was a snap. I saved about $150.00 by doing it myself. I have a reciever type bike rack and the only regret I had was that I didnt order a 6 reciever extender. The trunk doesnt open without removing the pin to slant the bikes forward. Had I ordered the extender, the shipping wouldve been free. Live and learn but thanks for making it easy!
David
7/17/2008
It was a great experience.
Doug
7/17/2008
Could not have been easier. Im stunned that I even thought I'd pay over $350 for [..] to do it, when I ordered it from etrailer and installed the hitch plus wiring harness in about 1/2 hour for about $160. Thanks!
Eric
7/17/2008
Haven't received my item yet since it was just shipped yesterday, but so far all the people I have had to deal with have been excellent. Friendly and professional. If my item gets here on time, and is quality, then I would recommend etrailer.com to anybody.
John
7/17/2008
WOW!! I was very impressed, I got a trailer hitch about a year ago from [..] and it was nothing at all like the service i got from here, Etrailer was 100 times better. They sent me an email every day letting know what was going on. I will be sure to be back, I am very impressed! I give them a 10 out of 10!!!
Jon
7/17/2008
Customer service-EXCELLENT! Ordered my products and the CSR doubled my checked my purchases to make sure I ordered the right part for my truck.
Made my order at about a half past 2:00 pm, had my order sitting on porch by 12 noon the next day.Never had such a good experience with an online purchase. Will definitely order from them again and Im telling all my friends about etrailer.com.
Thanks again.
Mike
Mike
7/17/2008
Excellent Price, ULTRA FAST FREE shipping, My front and rear hitchs for my 06 FORD E-350 were WELL PACKAGED, Accurate descriptions, Installation straightforward and just an overall pleasant experience. You folks saved me $300.00 in installation fees, so I went back and placed a second order today for a rear rack, bag and accessories. You guys ROCK! Would do business again and recommend you to EVERYONE! :-
Rick
7/17/2008
The BEST experience from beginning to end. Had it installed today, and it looks great on my Honda Civic. People are already asking where did you get the nice hitch? Ready to connect my bike rack and start vacation now. The best quality hitches, and customer service. I am already a repeat customer for bike rack and hitch accessories.
Elizabeth
7/16/2008
good people to do business with will buy from again
Jerre
7/16/2008
5 stars!! Shipped to my house in less than 48 hours. Great service,great product!!
Kyle
7/16/2008
Though I didnt realize that my old bike rack wasnt going to work on my new vehicle until less than a week before we were to leave on our car trip, one call to etrailer calmed me down. Not only did they have the specific rack I needed for my new Saturn Vue, they also would be able to deliver before we leave. And, on top of that the shipping was free! And, as promised, I received the item in two days. Though that may have a lot to do with the fact it was sent from St. Louis and Im in Chicago. But, I couldnt be happier with this vendor service, products, shipping, and communication.
RJ
7/16/2008
Wow, well done fast and efficient service with the best prices around. I will refer etrailer.com to all my friends. Thanks much.
Rob
7/16/2008
wdithnk ? i think order dept and shipping have their act totally together. Ordered by phone monday evening and order was sitting on my doorstep wed. afternoon. Order was complete as ordered. Service is what sells and keeps repeat buyers. After order, I recvd a conformation e-mail, #2 e-mail giving me a timetable of 2-4 days and a #3 e-mail telling me order had been shipped via fedx to oklahoma. Thats called service w/a capitol S. So far i think the other guys had better keep an eye on the rearview mirror, because e-trailer is fixing to steamroll them as they go by w/attention to detail and service rarely seen in retail/wholesale sales today.
Verl
7/16/2008
HOLY COW!! I ordered my hitch on-line and it was confirmed shipped in less than 6 hours. Will follow up on arrival time and ease of installation!! So far so good.
Bill
7/15/2008
WOW!!!!
That's customer service!!!!!! What a great company! Placed the order, it shipped in about an hour and received it 3 days later via UPS ground.
Fantastic transaction, the kit was a breeze to install!
Its nice to see companies that care about customer service!!!
Elmar
Elmar
7/15/2008
Their customer service and communications is outstanding. A very good experience!
Frank
7/15/2008
Very helpful on the phone. Made it very easy and I saved over 100 dollars.
John
7/15/2008
Excellent, speedy, and courteous service. Best prices around. Cant get any better than this.
Josh
7/15/2008
etrailer was very easy to work with.
Best price I found on line. after my order, I had a question...called the toll free number and had my question answered in just a couple of minutes.
I would recomend etrailer to all.
Michael
7/15/2008
The order process seemed simple enough. The response excellent. I'll add more when I receive the item.
First time using this service...probably not going to be the last.
Mike
7/15/2008
Bought a trailer hitch for my 2004 isuzu rodeo. had great comunication from etrailer and very fast shipping.
Scott
7/15/2008
You guys are great!
My last order of a Rolla hitch carrier and sealed Highlander carrier bag
worked out fantastic for the back of our new Jeep Rubicon.
They got a work out for 3,800 miles in ten days, through rain, countless
mountain passes, and even snow showers, yet everything stayed dry and
tight through out.
You folks got it to us in time, and we couldn't have been more pleased
with the order and products.
The best quality goods and great service.
Thanks again
Tony
7/15/2008
Order made 7/10/2008, received morning of 7/14/2008. The pieces ordered were securely packed all in one box. The hitch was an easy install 5 minutes. The trailer light converter was easy to install but took about 20 minutes. Its like a computer that is plug and play.
George
7/14/2008
My experience with E-Trailer was awesome, I was looking for a wheel chock that you didnt have to go all the way through your floor with to mount. I needed to know exactly the measurements of the mounting hardware for the anchor bolts, so the customer service person went and measured the anchor bolts for me and called me back right away, so I ordered the motorcycle wheel chock immediately!! She was awesome, I will always buy from etrailer in the future!
Kelly
7/14/2008
Outstanding customer service! These days I would say very few companies excel at customer service - in a time when web servers and outsourcing can do most of the work, it is rare. I called one week before I plan to go on vacation to get a particular cargo carrier that I was not able to find in any local store. I sppoke to a real human being who not only took my order, but assured me that it would be handled immediately to ensure that it got here in time. Within three hours I received an email that it was in stock and being prepared. Fifty minutes later I received an email from a different person saying it was shipped. The next day it was in Georgia. Phenomenal way to take care of your business. Great work!
David
7/13/2008
Shopping at etrailer is easy and the prices always seem to be the lowest, I have made multiple purchases and have nothing but good things to say. Keep up the good work!!!
Melvin
7/13/2008
Just a note to thank you for the excellent service I received on my order, right part first time and delivered on the day that was noted in the tracking information. Great service is not a given today great job.
Boyd
7/12/2008
I ordered my hitch Hidden Hitch for my Toyota Sienna Van on a Monday and it was delivered on Friday. It was professionally packaged and all the parts were included. The package the bolts came in were taped inside the receiver for the hitch.
I was able to install the hitch in about an 1 hour by self. I did not have to lower the muffler, as there was enough play in the rubber hanger to allow me to maneuver the hitch into place. The hitch then sat on top of the muffler, which allowed to secure it with one of the bolts. I then went to the other side and was able to lift the hitch and get another bolt in place.
I did have to use a small breaker bar to help me line up the last two bolts on both sides that are closest to the front of the van, but this was no big deal.
The use of ramps to raise the van and a floor jack to lift the hitch would have made the job easier, but I was to lazy to go down and drag them up from the basement. You also need to careful that the bolts are lined up properly, because I can see how you can easily cross thread them as they are a tight fit.
My experience with etrailer was fantastic and I would with out hesitation recommend this company.
Jeff
7/12/2008
Excellent follow up from the time I placed the order, until I received it. Everything went seamlessly & Im very pleased with the product. Shipping was quick, with the mirrors well protected in shipment. Its as though they were indeed custom made for my Suburban. Would definitely recommend etrailer to anyone.
Mark
7/12/2008
Please pass on to everyone that as far as this 22 year Air Force veteran is concerned, your customer service is absolutly outstanding. Not only did etrailer catch my initial mistake of ordering two wire harnesses which prevented me having to return one, you helped me avoid shipping costs resulting in a "free" trailer hitch lock instead. (I would rather have a hitch lock than pay shipping!) If I ever need anything like this again you can bet I will shop here, and so will all the friends I tell.
Bob
7/11/2008
What a great experience. I ordered on Sunday night and received my item on Wednesday. Great.
Bob
7/11/2008
Would order again. Very fast with order and tracking made it easy. Highly recommend.
Dan
7/11/2008
I enjoyed my shopping experience at etrailer. I placed my first online order incorrectly. I ordered a bike rack that wouldnt work with the hitch I had ordered. About a half an hour after I placed my order online I received a call pointing out my mistake and offering other options. I then placed my order again and it shipped immediately. I appreciate the level of customer care that was shown to make sure my specific order was placed correctly. Shopping online at etrailer was easier than driving all over town to find what I need and the prices were better too. I will recommend etrailer to others.
Garrett
7/11/2008
With the price of gas rising, I parted ways with my old explorer that I kept around to pull my trailer. I still needed a way to pull the trailer with the Buick Rendezvous. Local shops wanted over $600.00 to install a hitch.
I purchased one of your hitches and wiring harness and I installed it in about 90 minutes.
Instructions were easy to follow and installation was a breeze and I saved a bunch of cash!
Gary
7/11/2008
From order to truck in three days! Bolted right on, fits like a glove, and built like a tank! Installed w/o a hitch in fifty minutes flat! Quality product from a class operation! Etrailer is highly recomended!
Jerry
7/11/2008
I love e-trailer because you can get a quality, name brand product for less coin and usually free shipping if your order is over $150 dollars. I have now ordered three hitches and one hitch adapter from these guys and they have all worked out great for me. I highly reccommend e-trailer to anyone interested in additions to their trucks or autos.
Jess
7/11/2008
I will keep an eye on the tracking number and I really appreciate the fast service! Fabulous.
Have a great weekend.
Liz
7/11/2008
We ordered a trailer hitch and cargo carrier for our Honda Pilot on Tuesday mid day July 8th and it was delivered, as promised, on Friday morning, July 11th - amazing!!! Were so thrilled. Havent installed it, but that is happening this weekend - will post again with those happenings :
Thank you for all the help!
Now were ready for our vacation w/our 4 teenagers and friends and 3 dogs heading to the beach!!
Robin
7/11/2008
Wow! That was fast! I ordered what I needed Sunday night it arrived Tuesday afternoon and it was on my truck Wednesday morning. I will continue to buy more toys from you guys!
Seth
7/11/2008
With gas prices they way they are and having a rural location, I do all
the business I can over the Inet and let UPS do the driving for me.
You just became my preferred source for all trailer and towing needs
which you can satisfy.
Chuck
7/10/2008
You guys did a great job. I got my hitch in 2 days. Easy to install.
Thanks Kevin
Kevin
7/10/2008
I havent even received my Hitch and wiring kit yet and Im already incredibly impressed with the customer service. When my hitch that I selected was back ordered I didnt get a cookie-cutter email, I got a phone call, by a real-live person, in under 12 hours! They explained my options, and had a different manufacturers item in its place shipped out same-day. Not only will I buy from again, Im telling everyone I know who wants a hitch who to use.
Mitchell
7/10/2008
You folks are fast. Thank you very much.
Peter
7/10/2008
WoW! The customer service your company provides is absolutely amazing. What a well run company you have!! Thank you. We look forward to giving your company more business and spreading the word to our friends/family about etrailer.com!!
Susan
7/10/2008
I would like to thank all the people that helped get my order out to me ASAP, it is so seldome that I find a company with real customer service that is willing to go the extra mile. I will recommend Etrailer to all my friends.
Thanks Again
Wade
7/10/2008
I just wanted to say thank-you. I have bought a trailer hitch and a bike rack so far and my experience with both purchases was great! The products are high quality, easy to install, shipping was fast, and the customer serivice was excellent! Thank-you again.
Wayne
7/10/2008
I was notified that my order was being shipped the same day I ordered it. Awesome.
Bob
7/9/2008
Super fast shipping. Installed quickly and easily. took me longer to find my ramps than to install it Fit like a glove.
David
7/9/2008
First time ordering from etrailer....exact item I was looking for, very smooth transaction, fast shipping and excellent communication from everyone at etrailer...will use etrailer for all future trailering needs.
Thanks,
Miguel
Miguel
7/9/2008
Excellent service. The hitch and hardware was delivered sooner than I expected. Best prices I have found. Would absolutely recommend etrailer.
Phil
7/9/2008
Received my order in less than 24 hours.
Lightning fast service!
Ron
7/9/2008
This was one of the best online ordering experiences i have had. I ordered a hitch and a cargo carrier on 6/30 and received both on 7/3. Both were in perfect condition and fit great. I highly recomend this site. Five stars guys, good job. Thanks
Scott
7/9/2008
Thanks for the fast turnaround time. Received the shipment yesterday and by myself had it installed between 30-45 min's.
Everything fit great, it was a piece of cake. I will definately recommend
e-trailer to everyone I talk to. Thanks Gary
Gary
7/8/2008
excellent experience, had a hard time finding a hitch for my truck. You guys made it easy to buy, and install, took me ten minutes if that.
Jesus
7/8/2008
It was faster then going to the store. Super fast shipping and everything I ordered came at the same time. They have my business from now on. John
John
7/8/2008
I am very happy with my order. The order was processed within 24 hours and shipped to me on time.
My merchandise was in good condition when I recieved. I got what I expect. I would certainly will do business with eTrailer again.
Kam
7/8/2008
Wow! I got the hitch today! I am so impressed with the service that you provide!
Thanks
Mark
Mark
7/8/2008
Wow, shipment came fast. Very pleased. Thanks. Went to local hitch provider and it was going to cost over $250. Saved plenty of money.
Mike
7/8/2008
Excellent service! Item was as advertized and shipped the next day. I would recommend etrailer to anyone.
Brian
7/7/2008
Great selection, very good prices, easy online shopping and buying experience.
Charles
7/7/2008
I purchased a Hidden Hitch model 90087 and both the price and shipping time were fantastic. I had it on my vehicle 3 business days after the purchase. Better than expected.
Chuck
7/7/2008
I've bought several items from etrailer.com over the past few years. I have always been satisfied with their service and prices. When I'm looking for trailer or towing stuff, this is the first place I come to look now. They always seem to have what I'm looking for.
Dave
7/7/2008
Way to do business!
I am completely impressed with the ease of navigating your website and the instant notifications of my transaction.
I have a small ecommerce business and i sure learned a few things via my transaction with etrailer.
Thanks
David
7/7/2008
Your web site was simple and easy to find anything you might be looking for.
Prices were great. Shipping time good also.
Don
7/7/2008
Ordered a hitch and a few other items from etrailer.com. Prompt delivery, everything packaged well, went on in a snap. Very positive transaction and extremely happy with etrailer.com. Thanks!
Eric
7/7/2008
Visited [..], [..], [..], [..], and eTrailer before deciding to buy my hitch and drawbar at eTrailer.
Great decision! Great service. Best price.
Thanks.
Glenn
7/7/2008
I had no problems installing my hitch. I did it by myself without help holding it. I was quite happy, finding out that all the screws and bolts were there. I like the round tube style. The wiring took a bit more time, but had no problems. On the 2008 Honda Pilot, there is a black wire on the back that has to be pulled out and whammo, there is the plug. The wiring can be pulled from under the vehicle after removing the black plug. Seal the plug after passing the wire through.
Satisfied Customer
Larry
7/7/2008
You folks have the best web page for purchasing I have used. I received my hitch in 3 days and the installation was just as described on your instruction link UNDER 10 MINUTES! I will be recomending you to my friends.Easy to purchase and priced right and easy to install what more can a person ask for.
Pat
7/7/2008
I called with a question on a 5th wheel to goose neck adapter, I received such good service from the young lady that I ordered it right then. Great service, great price, free shipping, & super communication on product shipping details.
Friendly, professional, customer service!
What a concept, & it all happened in America! Thank you
Tim
7/7/2008
Good price. Excellent service. Prompt delivery.
Thanks
Tom
Tom
7/7/2008
Great experience. Product was easy to find. Installation was easy. Great price also. Highly recommend!
Charles
7/6/2008
Fantastic Service!! I just wanted to thank you all for providing me with such great service. All the way from the great advice when placing my order to the super fast shipping of the hitch and bike rack. I will not hesitate recomending your company .
Greg
7/6/2008
I placed my order on a Sunday afternoon, and I was very impressed with the immediate response I received that very evening. The order was promptly assembled and shipped out. I received it later that same week.
I have installed and used my new hitch and other accessories, and I am more than satisfied with my decision to go with etrailer! I highly recommend this website for their high quality products and their second to none customer service! A+++ transaction as a whole!! Thanks etrailer!
John
7/6/2008
My order arrived quicker than I expected. Upon inspection of the contents everything was there just like I ordered. After shopping several stores online, etrailer had everything that I needed and at a price that was lower that anyone else. I will do business with etrailer again.
Larry
7/5/2008
Thank you etrailer shopping for a hitch carrier was made very easy you had a large veriety at great prices and the order was shipped right away. Thanks again Paul
Paul
7/4/2008
Thanks you so much! I am very impressed with your website. We were originally only ordering the wire harness, but when I search for bike racks, we were so impressed with being able to see a video of it, we decided to buy the hitch receiver and bike rack also.
Love your site!
Phyllis
Phyllis
7/4/2008
eTrailer had all the parts and wiring neeeded to make my vehicle trailer pulling worthy. And they even shipped it free irregardless of the fact it weighed 45 pounds!
Alex
7/3/2008
I received my hitch and wiring kit yesterday. I bolted on the hitch in
about 15 minutes, and the wiring setup took about the same time. Absolutely
fantastic customer service, and the product was exactly as advertised and
installed precisely as described. I will definitely recommend etrailer to
friends and family.
Thank you,
Charles
Charles
7/3/2008
Great product selection and ordering was easy. Product was shipped and received very quickly. Great website!
Jared
7/3/2008
I was thrilled to find the trailer on the internet it was less expensive than many others. And, I was really thrilled that it arrived in just 3 days after I ordered it. I will definitely do business with etrailer.com again. It has been a pleasure. Thank you.
Jill
Jill
7/3/2008
Great service, fast shipping, excellent product. Mark
Mark
7/3/2008
Great website with lower pricing than other retailers. Ordered a cargo carrier, shipped fast and free with e-mail follow up and tracking. etrailer is a top company to do business with.
Mark
7/3/2008
Fantastic service and quick. I ordered my trailer Tuesday night, and I installed it Thursday evening, just in time for our 4th of July get-away.
Thank you.
Martin
7/3/2008
thank you very much for making a smooth transaction and sale
but you guys always must get replies like this so I just letting you
know I highly recommend you and you're bussiness . Thanks again Tom
Tom
7/3/2008
Excellent. Couldn’t have been easier, pleasant person on phone, knew what she was doing and prices seem right. I am very satisfied.
David
7/2/2008
Man, this was the bomb! I ordered my hitch on Wednesday and I received on Tuesday July 1st. I was shocked it arrived so fast. I opened the box at 5:30 pm and by 6:45pm the same day I had the hitch installed and ready to use. I also ordered the wiring kit and by 7:30pm I had it installed too. Everything fit perfectly. The instructions were simple and easy to follow. I installed everything by myself without any assistance and from ground level didn't have to jack the truck up. I highly recommend eTrailer to anyone who is looking for a cheap price for quality parts. Good job!
Gil
7/2/2008
Just wanted to thank you. Flawless service when I called, excellent prices, and an awesome trailer hitch. Ill definitely recommend you guys!!
Jason
Jason
7/2/2008
I searched for Jeep parts online, foound etrailer.com. Their web site was nicely laid out, not crowded, easy to navigate. I quickly located the right hitch for my Jeep, and the correct wireing harness. The price was very competitive, so I ordered. Easy, simple, and cost effective.
Jim
7/2/2008
Outstanding service and product!
Received hitch and accessories quickly and as advertised. Installation took about 1 hour. Quality products. Cant beat their prices. Will most centainly do business with again and sure to tell others.
John
7/2/2008
Excellent deal for the trailer hitch with accessories.
Best deal on the web.
Free shipping was the bomb!
Jonathan
7/2/2008
Dealing with this company is always a joy, they have what they say, quaity is great and price is too, always the first place I go when I need there type of product. great to work with and order from
Lewis
7/2/2008
Thank you for your efforts to meet my schedule. It is very refreshing to deal with someone who values
customer service.
Steve
7/2/2008
I ordered a trailer hitch and a wiring harness plus a bike rack from e-trailer late on Sunday night. I got free shipping with my order also, and it arrived Wednesday morning. The prices were fantastic and the service was unbelievable! How they did that really surprised me. Totally recommend e-trailer to anyone!
Terrill
7/2/2008
Excellent fit and install on hitch
and wiring harness,could not have been
any easier.Saved over $300.00 from dealer pricing.
Armand
7/1/2008
Unbelievable speed! You shipped the hitch and harness within two hours after I placed the order and I saved 10 over the cost from brand X who after a week informed me they needed 2 more weeks do to backordering.
Thanks etrailer. Looking forward to receiving the hardware. Video assistance looks fantastic also and a real help reducing the anxiety of doing it yourself.
Glenn
7/1/2008
A child could do it
Paul
7/1/2008
I am impressed! Thanks for the great customer service!
Reed
7/1/2008
I recieved my Hidden-Hitch for my 2005 Toyota Matrix on Friday. It only took about 30 minutes to install the hitch and the wiring kit. Everything fit perfectly and had all needed hardware... the welds on the hitch are as perfect as you can get.... Thanks... this is really a great product... my last experience at installing a no-name hitch was a total nightmare.... thanks again!!
Gary
6/30/2008
You folks are the best! You provide knowledgeable, quality service and your sales representatives are genuinely sincere.
Joel
6/30/2008
I was very impressed with the swift hitch. It works great even at night when I am hooking up to my gooseneck. I had a cheaper back up camera but it did not work as well or at all at night. I would highly recommend the swift hitch to anyone
John
6/30/2008
We got the shipment as promised. Everything was there, no missing pieces.
The video on the web site was priceless, it gave me the confidence to rip off some of the trim on my brand new Caravan to get to the necessary places and replace the trim to its original condition!
The hitch and wiring were installed in 3 hours only because it was my first hitch and we went reeeaaaallll slow to not make a mistake. The project went with out a hitch!! Fit perfect and exactly as the instructions said. I was amazed at upon completion the hitch was firm and the lights on the trailer worked!! Great!!!
Nathan
6/30/2008
Great price on weight distribution and really good shipping time.Shipped same day ordered.
Russ
6/30/2008
Great shipping and great customer service- this is my 2nd purchase:
Tim
6/30/2008
Fast shipping and the right product with complete hardware arrived! Excellent service and shopping experience. Will buy through this site again!
Tim
6/29/2008
I recently purchased a trailer hitch and wiring for my Father and had it sent to his house. He had it installed by his old reliable local mechanic. Well... 45 minutes later the mechanic was finished and my Father was on his way. I want to thank everyone at Etrailer for a smooth and pleasant transaction. The whole purchase was so easy, affordable and had no disappointments.
Thank you
Dale
6/28/2008
I was very impressed with the service I received on my order of a class II hitch, bike rack and bike adapter. I placed my order on Thursday morning and expected to receive it on Monday. When I tracked the order I discovered that it was on the UPS truck for delivery on Friday afternoon. It cant get any better than that! Installation went well with only a couple of minor glitches. I am very satisfied with the folks at etrailer! Thanks, Jim
Jim
6/28/2008
This has to be one of the best websites that i have been to in a long time. very informative and good products, prices and especially the customer service how help me with my order. People should take lessons form this site.
Charlie
Paw Paw, MI GO TIGERS!
Charlie
6/27/2008
Hey I just wanted to thank you guys for your excellent service from ordering, delivery, answering questions, and helpful honest suggestions. My wife and I ordered a cargo carrier at the last minute and were nervous as to wether we would have it for our trip. You guys said it would be here and it was, days before expected. I wish all companies held their promises as yours apparently does.You just made our vacation that much easier and pleasant with your excellent product!!
Sincere thanks,
John and Janet
John and Janet
6/27/2008
I ordered a Curt trailer hitch for my 2008
Nissan Rogue. I was very pleased with my experience with etrailer.com. From the ease of selecting the right hitch for my truck to the great prices and fast delivery. I highly recommend this site to anyone in the market for a hitch.
Otto
6/27/2008
Thanks, The mirrors are fit perfect. Fast shipping.
Paul
6/27/2008
etrailer.com sent my trailer hitch and bike rack very quickly and I had both items installed within an hour. The whole buying experience was superb! I would highly recommend this company for anyone looking to add a trailer hitch or bike rack to their vehicle!!
Chris
6/26/2008
I ordered a hitch for a 2002 Toyota Corolla. This was my first time ordering and installing a hitch. The hitch and all recomended items that I ordered, draw bar, ball, circuit protected converter, arrived promtly and were easy to install.The prices were also very good. Im very satisfied with my etrailer.com experience. It was much simpler than I thought it would be. thank you.
Chuck
6/26/2008
The best service I have ever received from any order I have ever placed online.
Elliott
6/26/2008
Items shipped so quickly, we were really surprised to get them with just a couple of days ! Website has all the information you need to order quickly. Thanks !!!
John
6/26/2008
Very good experience, fast shippers!!!
Mike
6/26/2008
Very easy to order from E-trailer. Appreciated the helpul answers to my questions about dimensions and freight costs affecting my selections. Thank you! Tom
Tom
6/26/2008
I called locally and for the same hitch they wanted $100.00 more plus shipping and told me it would be 10 days. I found your web site, saved money and time for my customer.
Thank You
Betty
6/25/2008
Wow!! I placed my order at 8:03am and get a notice in under 4 hours that the entire order has shipped! Wonderful!
I also appreciate your website. I ordered a hitch and its accessories and yours is the only site that showed me everything I needed for my 07 RAV4. Your product reviews were great and I anticipate a quick delivery and will hopefully be using my purchase within a few days!
Dennis
6/25/2008
etrailer is a great site with very reasonable prices and extremely fast shipping. They have great products that are very useful. I am recommending them to everyone that I can think of.
Patrick
6/25/2008
I got online to find a trailer hitch because the local dealers were very expensive and they could not get the 2 inch. reciever. On etrailer I was able to find what I wanted and for about $30.00 cheaper than local dealers and I got free shipping.
When I got the hitch it was a perfect fit and the wiring harness was very easy to install. I would order from etrailer again. They were great.
Rick
6/25/2008
I know it has been a while since I placed my order, but I wanted to make sure I commented on your service. I was very impressed with how easy it was to order my hitch, how quickly it came in and the price was just right. Everything was there and the instructions were easy to follow. Most importantly the customer service when I ordered was outstanding and very polite. This is the complete opposite service I received from […], both over the phone and in person. I am glad I walked out of there store and called etrailer. Thank you, just wanted you to know I appreciate good customer service. Not many businesses seem to care anymore. Will refer all my friends to you.
Tory
6/25/2008
A+++++++ company to do business with. I placed the order at 4:30pm and had the product the very next day. I received email confirmations and tracking info right away. Great company to work with. I will order from here again.
Adam
6/24/2008
I ordered the T-one wiring harness for my 2000 Dodge Dakota.
The harness was easy to install and allowed me to easily connect the tail lights for a […] trailer.
I will definately shop etrailer again. Their service was very good and the website easy to navigate.
Bob
6/24/2008
excellent ! As ordered and quality of equipment was great.
JM
6/24/2008
Thanks for the trailer hitch. It came promptly and fit perfectly. I am very pleased. Neal
Neal
6/24/2008
Fast, lowest price I could find and free shipping... What more you want.
Steve
6/24/2008
My hitch came to me in two days with free shipping, beautifully packaged and boxed. My husband put it on my car in no time.... we didnt even get in an argument about it! WOW! Excellent product and service!
Tina
6/24/2008
The hitch fit perfectly! Easy Installation.
Bill
6/23/2008
EXCELLENT!!! Their customer service is outstanding.They walked me through every step of the way and my hitch arrived just as they had promised. They went above and beyond to make sure my experience was excellent. Thanks!!!!
Christy
6/23/2008
Hitch arrived for my 2008 Toyota Highlander, bolted right in in the time table receommended. Found the etrailer video excellent for both hitch and harness installations. Wiring took about 10 minutes. The hitch quality and look is excellent. Went with the Valley hitch I think it has a better look around the muffler. All the best,
dave
Dave
6/23/2008
Sensible pricing, Fast delivery and Great communication... thats a Perfect internet Seller! Im highly recommending etrailer.
Dick
6/23/2008
I would highly recommend this product. We live in Alberta and could not find a wiring harness anywhere. The Chev dealership said they could get the relays in for about 80 dollars each, so we tried etrailer.com. The harness we ordered from etrailer was here in 8 business days, and cost very little. It is also extremely simple to install. Its a great product and we are very happy with it.
Jeff
6/23/2008
etrailers service and products are great. Best price as well. I installed my trailer hitch in 45 minutes. The wiring took a bit longer though. The instructions in the Reese wiring kit were not great. But, its done and I can take the mini-van to the lake instead of the V8 pickup.
Im a happy camper.
Jim
6/23/2008
I received my order promptly. Item was as advertised. I am not tech savvy but installation was simple and it works great. I will use you in the future. Thanks alot.
Jim
6/23/2008
Im a happy customer. I ordered the hitch over the phone and had it installed on my vehical two daws later.
The wiring harness and hitch were as advertised, easy to install and at a good price!
Jim
6/23/2008
From first look at web site by using google and looking for info on electric trailer brakes and speaking with very friendly rep who took order and quick shipment of product, I would rate my experence as top notch.
Mark
Mark
6/23/2008
I have to say i was impressed, i ordered the hitch and the next day i had it by noon very good customer service. AWESOME JOB. As for the hitch im impressed with its light weight and durability if i had to rate this product i would give it a 10 it well worth it i look at many different ones and this one is perfect for the money.
Marshall
6/23/2008
I browsed a few online vendors and found etrailer to be the best. etrailer offered easy navigation, and competive pricing compared to other vendors. If anyone is looking for anything associated with trailers, etc...I would recommend etrailer. Thank you for the quick turnaround of my order. I hope the end result fulfills your expectations and mine.
Matt
6/23/2008
Very good pricing, fasssttttt shipping, very simple installation...very good transaction AAA+++
Richard
6/23/2008
The drawtite front receiver looks great on my F350 99 model. Thanks for your assistance in providing this to me. I have passed on to several people info about your products. Thanks again. I just wanted to thank you personally. Ij plan to order more products in the future!!
William
6/23/2008
What a great experience! I highly recommend etrailer.com. They actually caught a mistake that I made in my order. I ordered the wrong size ball for the draw bar that I needed, and they contacted me before it was shipped. I was also very pleased with the directions provided with the wiring harness, they made it a snap! Thanks so much.
Brian
6/22/2008
What a pleasant supprise! Not only was the hitch shipped promptly, but it fitted perfectly and only took 15-20 minutes to install.Better than great!
Gene
6/22/2008
Good experience although shipping took slightly longer than expected 1 week total time. Would definitely order from again with great prices and service.
Jason
6/22/2008
Received my hitch yesterday and installed it in less than 30 minutes. The wire to fish the bolt through the frame was frosting on the cake. Your products are awesome and I will highly recommend you to my friends. Thank You.
Rodger
6/21/2008
The hitch arrived in a reasonable amount of time and instalation was simple. etrailer saved me about $120.00. I am very satisfied.
Timothy
6/21/2008
Wow what a great experience. This was truly the best on-line purchase I have ever made. The hitch went out the day I ordered it and arrived on time in 2 days. Speaking of the hitch, the directions stated it would take 30 minutes to install. This was completely off base, I was cleaning up after 15 minutes and the hitch fit perfectly.
Thanks E-trailer
David
6/20/2008
I appreciate
the fast service!
Eric
6/20/2008
WOW! I can't believe you already shipped my order - thank you!!!
Laura
Laura
6/20/2008
I received my package yesterday and it installed in about 10 minutes. It could not have been easier.
Thanks for your help and the great service.
Mike
6/20/2008
Buying from etrailer was a totally pleasant experience. I called the customer service number to order because I had questions. I received well-informed answers and was helped to buy only what I needed. I was notified at every step in the delivery process which progressed like clockwork. My hitch arrived right on time in perfect condition. Great job etrailer!
Randall
6/20/2008
When I needed a hard to find part quickly, e-trailer stepped up and made sure I had when needed and at a good shipped cost - Thanks, will be back
Randy
6/20/2008
Great products, Great price, Great customer service, Thanks Much!!!
Rick
6/20/2008
Excellent buying experience all the way. Product is exactly what I wanted, good price and excellent fast delivery. Thanks!
Bob
6/19/2008
Wow! What great service, and what great Customer service for letting me know!
I'm totally not used to niceness and promptness! I'll have to shop more on your site for presents for other people! Or maybe something for myself!
Thank you!
Cathy :)
Cathy
6/19/2008
I can't believe how happy I am with the order. Quick shipping and the product was perfect. Etrailer is on the ball. I will order from you again! Thanks
Craig
6/19/2008
This is the second hitch purchased from etrailer.com. The first was an easy install and we anticipate this second hitch will be too. We also previously purchased a bike rack and we are very satisfied. Your prices are good and the service is excellent.
Jon
6/19/2008
etrailer.com is Absolutely GREAT!
Robert
6/19/2008
etrailer had my hitch in stock at the best price and shipping was free. The hitch arrived on the date expected. Who could ask for anything more?
Adam
6/18/2008
Ordered on Friday received my hitch and wiring harness for a 2007 Accord on Tuesday. Took about One hour to install. Fast shipping and the instructions were spot on. Excellent online retailer.
Christina
6/18/2008
Great service. Easy to order. Shipped same day and received on-time. Will definitely use ETrailer again. Thanks.
Clay
6/18/2008
My trailer hitch was shipped within hours of placing the order, and it was an exact fit.
Daniel
6/18/2008
it arrived today...wow!
Donald
6/18/2008
Quick shipping, Great prices on name brand hitches, What else can you ask for in this day and age? Thank you
Ed
6/18/2008
Very quick shipment, installation was easy and simple, [swing out truck bed step] great for getting things out of the bed of truck and support a big guy like me.
Frank
6/18/2008
Great response and shipping time. I assume the product will be fine when it arrives on Thursday.
Thank you for good customer service. It is not as common as it once was.
Jim
6/18/2008
Recieved the hitch 3 days after ordering. Everything was just as explained in the installation manual.
Took about 20 minutes and job was complete. I would recommend etrailer with out hesitation.
Mark
6/18/2008
I like the way you people work! I just put my order in this morning. You folks are on the ball! Thank you, Steve
Steve
6/18/2008
So far this has been an excellent experience. I cant believe how fast my order was processed and on the road.
Thank You,
Suzanne
Suzanne
6/18/2008
Awesome...you guys are great. Great pricing, really fast order acknowledgement and confirmation. Shipping was immediate, free and arrived within 3 days - outstanding.
I would recommend etrailer.com to everyone !!!
Thom
6/18/2008
Super seller. They emailed me of order shipped, tracking, projected date and order waas on time and product as indicated. Price of item and shipping was best on the web + beats any local store pricing.
Don
6/17/2008
I was super impressed with etrailer.com's customer service. Two hours after placing the order, an email arrived confirming the stock was available in the warehouse and would ship next day. And this was on a Sunday night! Kudos to etrailer for great work.
Jay
6/17/2008
you guys rock.
Aloha
Robert
Robert
6/17/2008
I cant believe how fast etrailer processes orders! Excellent communication and post sale support.
Well done guys!
Scott
6/17/2008
You all rock! Thank you for getting this order shipped the same day!
Teresa
6/17/2008
The service and website at etrailer.com is unusually good--I was very impressed and I do a lot of shopping on the Internet. Needless to say, I ordered straight away from you and your colleague who helped me with the order on the telephone--a nice young lady, was extremely helpful and friendly. I have already submitted a shopper's review--you guys must get bored from all of the great comments!
Layne
Layne
6/15/2008
You guys are lifesavers!
I live in a little bitty town down here in South-Central Missouri, and
finding someone who carries a hitch for my car has been a nightmare! I
was thrilled when I came across your site, and can't thank you enough
for having the parts I needed and for shipping so promptly.
Thanks again, and have a wonderful weekend!
Jessalynn
6/14/2008
I would just like to state that I am thoroughly impressed and satisfied with my dealings with etrailer.com. The whole process could not have gone any smoother than it did. Typically, a project like this could have turned into a lengthy and frustrating experience. But because of your instructions and most importantly, your wiring harness video, it was a BREEZE! The steps were dead on.
Thanks for the excellent service and Ill certainly remember my experience for future transactions.
Mike
6/14/2008
Outstanding Shipping Time! I will recommend you to anyone I can. Thanks so much. I am leaving Iraq tomorrow for my mid-tour leave and need this for a trip we are doing, and the local dealer couldn't get a front hitch. You're a life-saver. Thanks!
Barry
6/13/2008
So far, absolutely amazing. I received my order in less than 24 hours. More when I install it this weekend.
Casey
6/13/2008
I have enjoyed every transaction that I have made with etrailer.com ,over the past few years and look foward to doing more buisness with this company. They seem to just get it and do every thing right.Their customer service is top notch. I would highly recommend this site to any of my friends.
Chris
6/13/2008
I bought the T connector wiring harness for my Mazda MPV. It installed so quick and easy I almost felt guilty. Hey, this should be more painful. I had the job done in less than 5 minutes! Worked great!! I will definitely be using Etrailer again when I need anything for towing. Great company with great products!!
David
6/13/2008
Very efficient and exceeded my expectations. Good work!!
Jack
6/13/2008
Fast shipping and good customer service. I would shop at etrailer.com again.
Mike
6/13/2008
I have always had fair and honest service from etrailer. I tried a competitor once and will never do so again. I highly recommend etrailer.
Mike
6/13/2008
You have the best consumer purchase website I have ever seen!! Bar none!
Excellent navigation, awesome product video/description and great prices.
You would think I work for the company the way I'm going on here, but I am
truly amazed and thankful for how your site made me feel like I was actually
shopping 'in the store". Truth be told, you can't even shop in the store as
thoroughly and as quickly as you can on the site. Fast shipping just topped
it off for me. Expect my friends and family business in the future.
Very Sincerely,
Gerard
Gerard
6/12/2008
All I have to say is AWESOME experience! Order was placed and shipped out within 48 hours. What a pleasure to do business with and the prices are outstanding.
Kevin
6/12/2008
The hitch arrived by fedex much sooner than I expected. It installed with 5 bolts in less than 30 minutes, working alone. Very easy.
Randall
6/12/2008
Thank you so much. You guys have been wonderful to work with.
Henri
6/11/2008
I am very impressed with this company. The best prices I have found. Friendly helpful service over the phone and VERY prompt delivery. My order was shipped the same day I placed the order. Great Job!!!
John
6/11/2008
AWESOME! Order hitch on Monday and it was delivered Wednesday and I had it installed that evening. Super Customer Service thanks for the wonderful experience, would recommend to everyone
Ralph
6/11/2008
This is what I call service.
Thank you very much!
Alfredo
6/10/2008
Very impressive. Everything was in stock, shipped immediately, and arrived without any problems. Good comminucation and follow up from customer service. I was so impressed, I placed another order within a month.
Andrew
6/10/2008
Thanks for a great online shopping experience! Received my order today and am very pleased with my experience from start to finish
Jim
6/10/2008
This is the second item I have ordered from etrailer and I am VERY pleased with the service and the product, I have even showed my friends the product and they are very impressed.
Richard
6/10/2008
It has been a pleasure to do business with your
company.
Terry
6/10/2008
Great Service! Item shipped same day I ordered. Kept well informed of my order status. Excellent!!
Dawn
6/9/2008
You guys are the best!
Don
6/9/2008
Thanks! You do a wonderful job with your customer service.
Rance
6/9/2008
For my first experience, I give etrailer.com an A+. It was very simple to find what I needed, place the order online, and shipping was reasonable. I even recieved the product as it was described, which can be a tall order these days. Im sure to shop again.
Doug
6/7/2008
Thanks. Love the response and personal touch. Will be coming back to you
guys. Thanks much.
Jeremy
6/7/2008
Thanks for the great service!!!!
Ron
6/7/2008
Shipping was quick the vehicle specific hitches made selection easy. Prices were great, and even the tutorials were handy! A great, simple way to purchase anything hitch-related!
Charlie
6/6/2008
Thank you very much this has been an easy process.
James
6/6/2008
We were impress with your company, products and service.
John
6/6/2008
Great Experience! Delivery was prompt. Pricing was fair and the installation was a snap.
Would definitely buy again.
Jon
6/6/2008
Installed without a hitch LOL. I am very happy with this product. Would recommend to anyone!
Darryl
6/5/2008
Great product, fast shipping, pleasure to deal with. Smooth!!
Laurie
6/5/2008
You Guys are Great!!
Lee
6/5/2008
It is a pleasure doing business with your company and will be doing more
in the not to distant future
Phil
6/5/2008
EXCELLENT service.
Terry
6/5/2008
wow that's service got it yesterday thank you will tell erveryone about this
Mark
6/4/2008
This is the best service I have ever had. thanks.
Arthur
6/3/2008
I received both trailer hitches today and had them both installed in about an hour! Excellent fit and easy instructions. Thanks for a great sale!
Christopher
6/3/2008
This order did arrive. I have the hitch installed. It went well.
The bicycle rack A30901 is a great design and works well with our bikes (they are semi-recumbent and are longer than standard bikes).
Dick
6/3/2008
I am very impressed with your service to date
Gerry
6/3/2008
Great Website with the best price I could find. Fast Shipping and product in good packaging so no damage could occur. Thanks etrailer.
Robert
6/3/2008
You guys are good. Thanks.
Ron
6/3/2008
I hope to install it in the next week or so. I have used your products
before and I was very please then... as I am now.
BIG THANKS,
HENRY
Henry
6/2/2008
I am very pleased with the parts I got and the shipment was very well secured. But most of all the price was great thanks again!!
Armando
5/29/2008
got the hitch, got it installed by local mechanic for $45 and was on my way. on my 88 buick century. thanks! Good job, and fast shipping. Sandy
Sandy
5/29/2008
I placed my order via the 800# instead of doing an online deal because I had some questions about the products I needed. I was helped by a young lady cant remember her name. She was very helpful and she had an answer for all of my questions. A great experience. Keep up the good work etrailer.com.
Bill
5/28/2008
Ordering was a breeze, all the info I needed was available with various options and online installation instructions. Part came as promised and installed as easily as advertised.
Joel
5/28/2008
The service from order time to actually receiving the merchandise was surprisingly fast. the custom fit frame fit my vehicle like a glove I had it installed within a half an hour. I told my wife if I had known putting on a hitch was this easy I would have done it years ago. first class outfit
Keith
5/27/2008
I ordered a trailer hitch for my Santa Fe The order was shipped and arrived when they said it would be.
The hitch installation was very easy it only took about 20 minutes to mount it to the frame.
I would not hesitate to order again from e-trailer.
thanks Ron
Ron
5/27/2008
Super quick shipping! Thanks so much!
Carrie
5/23/2008
My first experience and it was a wonderful experience. Thank you!
David
5/23/2008
You guys have been awesome with keeping me informed at to where my
product is. I appreciate that and it goes a long way. I will make
sure I continue to do business with your company based on the great
customer service I have been getting. Have a wonderful day.
Diane
5/23/2008
Great shopping experience. The web site is easy to negotiate. I was shocked at how quickly the product arrived, I thought it would take several days to reach me since you were paying for the shipping Thats what Ive experienced with other companies You actually got me out of a bind this weekend since I now have a hitch for my vehicle.
Thanks
Tim
5/23/2008
Very easy installation. Thanks
Bill
5/22/2008
I ordered a reciever hitch brake controller and all the wiring the hitch fit perfect i would recommend e trailer to anyone that needs trailer parts also i received my order fast i had it here in 5days
David
5/22/2008
excellent!
John
5/22/2008
My order arrived on Tuesday, May 20th as promised! I completed installation of my previous order (the Hidden Hitch receiver/hitch) on Monday evening, so the timing was perfect.
I'm all set now. I wish I could say I look forward to ordering more from you, but this stuff should last a lifetime. I'll certainly recommend you to anyone asking for any tow/trailering parts.
My sincere thanks!
Larry
5/22/2008
This is one of the best places to buy from. They respond very fast to emails and shipping is great. I will be back again soon. Thanks etrailer
Lawrence
5/22/2008
Excellent Service - Very reasonable cost and quick shipping - Highly recomended !!!
Michael
5/22/2008
Great prices and communication, also fast shipping thanks
Tom
5/22/2008
Your company pulled through! I received the hitch today, I can't thank you
enough!
Tom
5/22/2008
I have purchased from this vendor more then I can count. Trust me they have competitive prices and lowest cost shipping. You may find a product a dollar or more less but add in the shipping and E Trailer beats them all.
Don
5/21/2008
If you need anything for your trailer, go to etrailer, they have the parts,and the price is lower then anywhere else, shiping is fast and on time, a great place to shop. Thanks to all who work at etrailer.
Frank
5/21/2008
I was very satisfied with my purchase experience. The price was right and the hitch shipped and delivered as promised.
Gary
5/21/2008
Great service, experienced helpful salepersons, fast shipping, I mean real fast I have never seen any better packing and I worked as a warehouse manager for several years, price was very competitive.
Gerald
5/21/2008
Thus far.....impressed....very impressed. All of my questions were answered, service was very friendly and prompt, my items even shipped the very same day I placed the order actually...2 hours after my order was placed and thats a first for me. I only expect that the product will be everything I was told it will be....so add honesty to the mix. I'll be a repeat customer.
Kevin
5/21/2008
I purchased a custom hitch and bike rack from etrailer. Great service and quick order processing. Prices can't be beat. I'd order again and again from etrailer
Pete
5/21/2008
A+ very fast shipping, thank you!
William
5/21/2008
Quick delivery, good quality, works great, fair price. Could not find the part locally. UPS tracking did not work for this CA shipping but the customer service desk provided delivery information upon request. Thanks
Mike
5/20/2008
I'm very very pleased with the expediance with which my order was handled. I don't think that I have ever had such good service from any vendor over the internet. The follow up was great, shipment was prompt. Received my merchandise with in three to four days of order.
Ronald
5/20/2008
Hi, I just wanted to respond and say that my hitch and other parts just got
here today, and I got it installed in a couple hours. Thanks for being so
responsive!
Dan
5/19/2008
Customer service, price, and avialablity A+++ Thanks for your help.
Douglas
5/19/2008
Best selection there is for just what you want. I found just what I needed at the best price. The Hitch I ordered got here in just a few days with no problems. I put it on myself and saved about $200. Thanks.
Mike
5/19/2008
First Class merchandise. First Class people. Got my hitch and then my cargo carrier here. Best prices and shipping rates I could find online.
Allen
5/18/2008
Installation of the Hidden Hitch on my Highlander was simple and easy, used a pair of adjustable jack stands. The T - connector wiring was also a breeze once I figured out how to remove the interior panels. Saved at least $150, buying from etrailer and doing it myself - THANKS
Mick
5/18/2008
Pricing was great, and so far the service has been great. Just anxiously waiting for my hitch and other items. Thank you!
Mike
5/18/2008
etrailer didn't have my online ordered hitch in stock so they got me an even better hitch for only $10.00 more. I received it just 2 days later and had my boat in the water 45 minutes after I got the hitch! Its a perfect fit for my 1997 Toyota Camry! Excellent Customer Service, Super Fast Shipping, Great Product, Thanks etrailer!!!!!
Nick
5/18/2008
First, I placed my order at 11:00AM and 1.5 hours later I received confirmation that my hitch had shipped. It arrived the next day. I didnt use the expedited shipping, I just took the standard shipping. Fantastic service, great company.
Second, the Draw-Tite hitch, P-N 75647, installed very easily and quickly as advertised. It looks great on my 2009 Murano. All parts are hidden except the receiver part. It looks like the factory hitch except its $300 less expensive.
Roger
5/18/2008
The ordering process was easy and quick! Finding the correct trailer hitch for my car was easy! I wish they made it a little easier to find a draw bar that fit it but I was able to find one. I'd order from etrailer.com anytime!
Steve
5/18/2008
Thanks for the excellent service and quick response!
Bobby
5/17/2008
I got my hitch yesterday! It only took 2 days from the time I ordered. It looks good and I will install it this weekend. Great job and great price.
Loreto
5/17/2008
I couldn't be happier. From order to delivery in less than 48 hour. 30 minutes later the hitch was on my Van. If I had known how simple it was I would have done it a year ago. Thanks
Robert
5/17/2008
Yikes that was fast thanks for the quick shipping of the hitch it happens I
do need to get here asap so you getting it out will speed things up thanks
Joe
5/16/2008
Got my order today! Everything as it should, nice and simple just three days after I got an email notice that it had shipped.
Thanks!
Jorge
5/16/2008
Great Products
Great Price
Shipping times as promised.
Rob
5/16/2008
Thanks. You need to know that your company's outstanding
customer service from my last purchase compelled me to type in
'etrailer' before I went elsewhere.
Michael
5/15/2008
RE: Drawtite jeep hitch & 24x60 basket
best price - Super fast shipping same day Excellent communication & personalized tracking Super heavy duty products/fit well and vey satisfied Would definitely recommend ETRAILER and will buy again. many thanks!
Dave
Dave
5/14/2008
I bought a trailer hitch for my Toyota Sienna from etrailer.com. I am very happy about their service not only for price but also for their shipment time. I will buy other trailer parts from this company instead of car dealer.
Deng-Bo
5/14/2008
Nothing left to chance. Emails, ability to track, prompt shipping, cant say enough about the service. I will highly recommend to anyone in need of their services.
Jim
5/14/2008
Good prices and very fast delivery. I received just two days after ordering and I only choose the UPS Ground option. Would use a again.
Justin
5/14/2008
Everything was great! Received our hitch promptly, and within about 30 minutes of opening the box, had it installed and the lighting harness connected to our Vibe! Thanks for great service!
Michael
5/14/2008
I was very impressed with the website, ordering, processing, delivery and the ease of installing the hitch. I purchased a Draw-Tite class II hitch for a 1998 Subaru Brighton Wagon. Installed in about 45 minutes with out any problems.
Terry
5/14/2008
great customer service. great advice on what to buy. fast shipping.
Arnold
5/13/2008
Wow shipped an 1 1/2 hrs after I made my order. Even after the normal close of business
Craig
5/13/2008
Great products, great price! Will definately be using etrailer again. Thanks!
Dan
5/13/2008
An excellent shopping experience - a great price, decent shipping rates and my order shipped the same day I ordered.
Jeff
5/13/2008
From the young lady at the order desk to the shipping dept., this has to rate at the top of my experiences ordering online. What a great bunch of knowledgeable and informative staff. Ordered on Friday and received on Tuesday. Thanks.
Leonard
5/13/2008
I loved this site!!
Trying to find a cover for my old truck hasnt been easy, until I found etrailer.com all the questions are answered and met my specific needs.
THANKS
Lindsey
5/13/2008
You are top notch at customer care!
Steven
5/13/2008
Fantastic service, tracing and customer service. Product was as stated and delivered promptly in good condition
Tom
5/13/2008
Hitch arrived in good time. Installation was fairly easy considering I was doing it alone in my driveway. Good solid construction.
Charles
5/12/2008
Friendly service. Easy to work with and inexpensive parts! Thanks!
Drew
5/12/2008
Wow! That was fast.
Harry
5/12/2008
Great, thanks for the quick turnaround.
Steve
Steve
5/12/2008
Excellent customer Service. Great products at moderate prices. MEGA FAST SHIPPING
Amilcar
5/11/2008
super fast delivery and OSU hitchcover came in great condition and looks great on our car!
Thanks
Kris
5/10/2008
I received my hitch for my 2002 chevrolet tracker convertable today I had it on the car in 30 min. It was very easy to install it was shipped in a very nice package thanks.
Dixon
5/9/2008
Im taking this time to tell you at etrailer.com what a pleasant experience it was doing business with you. I order a lot off the internet and most experiences are mediocre at best. Not so with etrailer. Once I ordered, they kept me informed of every change in status. They were the cheapest and their service was excellent. I definitely will buy from them again.
Keith
5/9/2008
They are very professional and helpful. I had a question after I ordered and etrailer was very easy to get a hold of. I would highly recomend them.
Michael
5/9/2008
Something I ordered on-line would have caused a delay in shipping and I immediately received a call from a real, live sales associate offering an alternate item to expedite the order. Awesome service! Ill be back!
Richard
5/9/2008
Have purchased from etrailer before. Both times for unusual-fit hitches. They always have the items I need in stock, and at the lowest price.
Russell
5/9/2008
The carrier works and fits great with my electric scooter.
Joe
5/8/2008
I highly recommend, very fast service , Good product. A very good company to deal with !!
John
5/8/2008
Received Ohio State cover in great shape and very quickly. It will make a nice gift for my daughters SUV.
Thanks
Steve
5/8/2008
Excellent price and great customer service. Spoke to sales rep. to make sure item was received on time. She was friendly and helpful and a pleasure to deal with. Will definitely purchase from etrailer.com again.
Thomas
5/8/2008
Good experience.
Chris
5/7/2008
friendly helpful service, super fast shipping, and a great deal! Etrailer.com will get my business again!
Dave
5/7/2008
Received order in full only a couple days after ordering. After looking online I phoned in to clarify a few things. I wish I could remember the kind lady who assisted in the sale. Very knowledgable, and even called an installer to ensure I had everything I needed. The pricing is great as well, I compared online, and the total order was ~ $250 cheaper.. Free shipping as well. I just placed my second order, and am sure I will return again.
Jason
5/7/2008
Great company, Fast shipping, I would recommend this Company to all my friends.
Thanks a lot.
Don
Don
5/6/2008
Your service is wonderful. I will recommend you to anyone needing trailer/towing supplies
Hans
5/6/2008
I cannot believe there are still companies out in the world that provide such wonderful customer service. I am so pleased with E Trailer and there curtious employees! The knowledge and desire they deliver to assist the customer is outstanding. I will never buy from anyone else when it comes to my trailer parts and acessories.The pricing is exceptional. I checked with my local RV dealer on this particular 5th wheel hitch, and could not even come close to matching your price. & I purchased the $ 48,000.00 RV from them Thankyou ETRAILER for being out there to serve the public as well as you do
Steve
5/6/2008
Short note to tell you that your website is GREAT. More than enough
information that allowed me to due my research and, I believe, make a
really good decision…
Bob
5/5/2008
The overall process was wonderful. The product shipped when they said, arrived sooner than expected and was a perfect fit for what I ordered. I will be making another purchase very soon.
David
5/5/2008
The service was very good - trailer hitch arrived in just a few days and I was able to install it in about 2 hours. The Curt hitch is a very sturdy trailer hitch and I used it alot last week when I did some yard cleanup and was able to pull a 4x6 box trailer around with my CRV with no problems.
Thanks
Allan
5/3/2008
The customer service was excellent and the product shipped promptly.
Eric
5/3/2008
I was looking for replacement part for our truck trailering mirrors without ordering the whole mirror. With great courtesy I was told that it was possible. So I ordered two and the parts were on their way within the week. Thank you for making my life easier for towing.
Mary
5/3/2008
Just got a hitch for my 2007 Honda CR-V and the install was very easy. The directions said it would be a 40 minute install but it only took about 30. You had to pull alot of plastic out in the cargo area to put the wiring harness on but it snapped right back in place.
Jeremy
5/2/2008
Prompt. Very friendly and helpful over the phone. Price right.
Joe
5/2/2008
I recently ordered a hitch for my 2008 Chevy HHR from etrailer. I can only say that it was one of the most pleasant experiences I've had purchasing something on the internet!
First, your website was easy to use and VERY informative... The order got here in 4 days and it took me less than a hour to install the hitch and wiring kit.
Locally, I was quoted a price of $350 for hardware, labor and tax. I did the job myself for $157.30.
Please pass along my appreciation to your team for a job well done.
Gary
5/1/2008
I bought an electrical harness for a trailer hookup for my 2004 Toyota RAV 4. It arrived very quickly and I was able to install it with no splices in less than 20 minutes. The instructions were extremely easy to understand. The only tools needed were a Phillips and a flat screwdriver. Thanks a lot.
David
4/30/2008
Customer service was helpgul, friendly, polite and very efficient. My order was shipped out even earlier than they quoted, which was a nice surprise. We will do business with etrailer.com in the future. Thanks.
Dominick
4/30/2008
AWESOME. Great customer service, fast shipping. Will buy from again. Many Thanks.
Doug
4/30/2008
I think this tester will serve my needs for a long time an shipping was quick thanks.
Gary
Gary
4/30/2008
The service was excellent, very experienced customer service tech. helped me decide on exactly what I needed, very friendly and helpful. If the parts are as good as the service consider me a free advertisement!
Gerald
Gerald
4/30/2008
Awsome customer service, fast shipping, will continue to buy here.
Jim
4/30/2008
Great Service
Anthony
4/29/2008
Shipping was amazingly fast thank-you
Brad
4/29/2008
I just wanted to let you know that I was able to easily install the hitch and harness on my 2005 Chrysler Town & Country this weekend. I am so pleased with my decision to purchase through etrailer.com that I had to let you know. I am not one to provide feedback. The service has to be exceptionally good or bad.
Thank you.
Greg
4/29/2008
The bike rack that I ordered arrived quickly and was exactly as advertised. It assembled easily and seems to be of very good quality. This is my second experience with etrailer, and they take care of the customer extremely well. I will continue to purchase from them in the future.
Mike
4/29/2008
This is about my 4th or 5th time dealing with etrailer. Nothing but the best here,, best prices and BEST service. I ALWAYS get my stuff QUICK. In a time when most online companies seem to have lost all concern for the customer, this means a lot.
Mike
4/29/2008
I am very pleased with the purchase I made, and the promptness of your customer service. Thanks
Ron
4/29/2008
Loved the hitch 5-bike bike rack. Came quickly and is as advertised.
Ian
4/28/2008
I would highly recommend buying from etrailer! very easy to find the parts I was looking for, best price around and they shipped the same day. I will definitely shop again with etrailer!
John
4/28/2008
My hitch and wiring harness were delivered on time and the instructions made them quick and easy to install. I recommend etrailer for your hitching needs.
Rick
4/28/2008
The people at etrailer are excellent. I ordered a new trailer hitch and wiring for my wifes car and needed it by the weekend. I let the folks at etrailer know and they rushed the order out in time for our boating trip. Not only that, but they kept me informed the entire time with no fewer than three emails freom three different people on their staff. Great customer service! Thanks etrailer!
Steve
4/28/2008
I am very pleased with the service I have received from etrailer.
Bill
4/25/2008
Great prices, great service, fast shipping, what else can I say!?!? Today, customer service is almost an oxymoran, but not with Etrailer.com. I ordered a wrong part and I received a phone call to let me know! Thats just awesome! Thank you very much!
Chris
4/25/2008
Excellent pricing, service and delivery.
Web site was easy to navigate and the information provided was accurate & useful Thank you
Israel
4/25/2008
I just wanted to let you know i received my j hawk today and I love it.
It looks sweet on my yellow jeep thank you so much I will be
shopping with e-etrailer again, bryan thanks again
Bryan
4/24/2008
Excellent rack - fit, finish and installation as well as fast delivery - only 2 1/2 days from order initiation. Very competitive price. Installed on motorhome 2 receiver.
Fred
4/24/2008
Service was awesome!
Julie
4/24/2008
This was a great online transaction! Its always nice to hear that your order was received and when it shipped.
I would gladly purchase from this company again, thanks!
Kim
4/24/2008
I wouldn't shop anywhere else.This is my third or fourth time buying from etrailer, these guy's are awesome!
Norman
4/24/2008
I like this company. I wish more experiences were like this. I ordered my hitch in the evening and still got a live e-mail confirmation within an hour. On-line tracking was really handy so I knew when to pick up the order. The package arrived in perfect shape and it was double-boxed. I highly recommend doing business with etrailer.com
Raymond
4/24/2008
Package was received on Monday!! Thanks for the fast delivery
Doug
4/23/2008
Found what I wanted easily and priced right. Checkout was painless! Thanks etrailer.com.
Alan
4/22/2008
Great price, quick delivery. Your all about customer satisfaction. Thank you for a pleasant shopping experience
Claude
4/22/2008
This trailer hitch came quick and it was perfect. Made just for my vehicle and only took 12 minutes to install. Thanks etrailer.
Eric
4/22/2008
Very pleased with this purchase and the service received was excellent. Quick shipment with helpful notifications and tracking. All items arrived in perfect condition.
Michael
4/21/2008
No problems: product as advertised and instructions were accurate and easy to follow.
Brian
4/19/2008
I was completely satisfied with the towing lite kit. They not only had it in stock but also I had it in less than a week. In addition I saved alot of money by ordering thru etrailer.com. I will use the company again for sure. the ordering e-mail followup was outstanding. thanks
Don
4/18/2008
Everyone I dealt with at Etrailer was very polite and helpful. There was a delay in shipping my order due to two items being on back order. When I call to check on the status I received an answer quickly. I have purchased from Etrailer previously and will do so again should I need parts for my trailer in the future.
William
4/18/2008
Shipping was on-time and in perfect condition. Hitch was exactly as described, instructions and accessories were ready to go. Thanks for the quality parts at an awesome price. Will certainly buy from again!
Craig
4/17/2008
I ordered from etrailer.com after searching the web and found no one could beat their prices the free shipping was an added bonus and a nice surprise.
Within three business days I had received my new hitch and installed it in our tow vehicle. I am very pleased with the price, ease of ordering, and quality of the product. I will definitely come to etrailer.com in the future for my towing needs.
Kyle
4/16/2008
Installed on 2007 Toyota Tocama. Hitch & wiring harness fit perfect. Had both installed in 1 hour. Great products Etrailer.
Ray
4/16/2008
Had a great experience ordering my trailer hitch over the phone. As promised, the products were at my doorstep in a timely fashion and the hitch was so easy to install. It was a pleasure doing business with etrailer.
Great prices, products and service.
Howard
4/15/2008
WOW !!!! My order left the warehouse within hours... doesnt get much better than that !
Paul
4/15/2008
Easy ordering, Fast shipping and hitch fit perfect.
Quicksilver
4/15/2008
Hi, I wanted to compliment your recent product delivery. In additional to all else, I was able to install the hitch in 20 minutes. Halfway thru I had to tell my wife I was almost done and just needed to put the brakes back on, just for fun. Seriously, thanks again for perfect transaction.
Wayne
4/14/2008
We received our trailer hitches. Love them!!! Thanks!!!
Lailja
4/12/2008
No need for help, your web-site is awesome with pictures and instructions. As as QA manager, I see that you put your customer first. Others need to learn from your example.
Received my trailer hitch and harness kit as stated from your company and no damage to the conatiner or contents.
These are stories that you like to share with your employees
Thanks again for a great product and service.
Neil
4/11/2008
My overall experience with this merchant is wonderful, from the web -site, to delivery everything was clearly stated and delivered as promised. I will definately use ETrailer again, in fact I just did!!
Tom
4/10/2008
Again, great service from etrailer and on-time delivery by fed-ex...thanks for making affordable products available!
Bruce
4/9/2008
Ordered my hitch Apr. 3-recieved it yesterday afternoon Apr. 8.
Installed it today with minimum troubleIm 83 yrs. old and my wife was the only help I had. Took a little longer than 40 minutes. If I had someone to help me lift it, it would have been a snap.
WELL PLEASED.
I'll try the lightng kit tomorrow.
Francis
4/9/2008
I will be making more orders in the future. Very happy with website and the follow up emails
thank you
Mark
4/9/2008
Best online company I've dealt with so far. Quick delivery, affordable quality products- thats how things should be!!!
Patrick
4/9/2008
I cant believe it but this is my 6th order from Etrailer. 2 hitches, 2 brake controllers, a bike rack and other odds and ends. Never a problem and always a good price, fast shipping and excellent communication. I send all my camping buddies to etrailer. 100 satisfied !
Thom
4/9/2008
Thank you. I will be doing more business with you in the future.
Charles
4/8/2008
I received the hitch I ordered amazingly fast (2 days from order) and shipping upgrade just cost $7 for speeded up delivery! Unfortunately, it then decided to go from Spring back to Winter (life in the high country of the Colorado Rockies) and it took me a week to get at it. Install was a very, very precise fit, had to have a little patience to get the holes lined up, but they did and consequently, it is now one with my Pathfinder.
Advice to other installers, the 4th hole that did not have a bolt in it (just 3 in the tie down) should have a bolt turned through it before you get the hitch in place (has factory paint and dirt in hole).
On the negative side, the bizrate survey (yes, I was suckered by the $100. fish hook) only to find out it was just magazine subscriptions (why do you think I bought a hitch, to go read mags in the mountains, ha ha). Immediately after giving bizrate my email address, I started geting a lot of junk mail I had never had before. Now biz rate keeps sending me $100. offers to tell them I received the hitch and to fill out their survey.
Just ask me yourself; your whole ordering, delivery, install instructions and fit were a 10 out of 10. I will use you again and recommend you to other camper owners!
Thanks
Gary
Gary
4/8/2008
I received my order in less time than expected, and my bike rack works flawlessly!
Ken
4/8/2008
I've purchased from etrailer.com a few times now, and the ease of ordering from their online site is incomparable... as is their pricing, their email order confirmation, their shipping confirmation, and their shipping speed. They are highly recommended for any of your trailer-related needs!... Sincerely, Ron owner of two trailers
Ron
4/8/2008
Just wanted to say Thank You to your excellent customer service. I received a broken item with my last order and your customer service acted proptly to replace the item. I wish all web sites had a customer service department like yours, easy to reach and you actually get to speak to a person.
Thomas
4/4/2008
Wow-hitch perfectly packaged along with wiring harness. Now to see if husband can install without complications!
Great service,
Thanks again.
Jennifer
4/3/2008
Just a note to thank you and the staff for your prompt response to my small order.
John
4/3/2008
Thank you very much for the info. The employees of your company are very attentive. Thanks again.
John
4/2/2008
eTrailer is a great site and service is wonderful and appreciated.
Ted
Ted
4/2/2008
My wife just told me that the part came in today! Thanks for shipping it so fast.
William
4/2/2008
Received the pair of Universal Fender Mount mirrors today, and wanted
to say thanks for the fast service. These seem to be very well made
mirrors, and I'm very pleased with their construction - even if there
are virtually no assembly instructions. Figured it out myself with
only a couple of washers leftover.
Thanks again,
Brad
Brad
4/1/2008
Just wanted to let you folks know it was a great pleasure to do business with you. THANK YOU for your fast shipping and great pricing. Ill be sure to tell anyone and everyone I can about you!
David
4/1/2008
Great! Thanks for the great fast service!
Leo
4/1/2008
Just wanted to say thank you for your fast shipment. We received the order yesterday afternoon, installed everything in about 45 minutes, and hes ready to go pick up his trailer. Thank you again for your efficient and speedy service. I will recommend you to everyone I know!
Anita
3/28/2008
Just had to let you know, that your Delivery & service is amazing.
I never thought I would receive my shipment so quickly. The quality of the items were top shelf.
I will recommend e-trailer to all I know
Frank
3/28/2008
Just a message to thank you for getting my order sent so fast! I actually received my hitch within 24 hours of ordering, even with 3-day shipping specified. It was easy to install and arrived in perfect condition. This is the second hitch I have ordered from you in the past couple of years and have found your service to be exceptional. I would gladly recommend you to anyone in the market for a great hitch. Thanks again.
Dave
3/24/2008
I recently pruchased a Tekonsha Prodigy brake controler from E-Trailer. I couldnt believe it when it was delivered in 2 days. Also the ease of instalation surprised me, I had it installed and working in 45 minutes. Thanks E-Trailer, you helped me save a pile of money.
Doug
3/24/2008
Received my hitch and it looks simple enough to install.
I've purchased a few hitches in the past from you guys and never been disappointed with one yet.
Thanks for the service.
James
3/24/2008
Wow that was fast! Talk about exceeding my expectations!
Thanks!
Nick
Nick
3/24/2008
Just to have it with this quality is a great relief, I was expecting a lot less in quality for the price.. I can now go to the river, or any where there is water with out wandering if I will be able to take the 80 pound canoe off the truck.. I will highly recommened you to my freinds, and some I haven't met yet.. Dale
Dale
3/20/2008
Thanks for the updates, I received the windshield today and can't wait to put it on. :)
Scott
3/19/2008
Etrailer people have been great in their service and reponding to keep
the customer informed.
Hey! Prices are exceptional too.
John
3/11/2008
Again, you guys are awesome.
Roger
3/11/2008
Wow got our hitch Friday and installed it this weekend. Excellent service and very prompt shipping have already mentioned your business to a couple friends who are looking for a trailer hitch. Thanks!
Rick
Rick
3/9/2008
Just wanted to let you know that the box arrived on Friday and the
installation of the hitch and the wiring harness was a "breeze"! Lined up
perfectly and truly hassle free.
Joe
3/8/2008
Good service is still alive at your business. I will be back to shop again!
Bill
3/6/2008
Thank you for your service.
Terence
3/6/2008
I just received my shipment today and just wanted to let you know how happy i was dealing with your company.
Rosario
3/3/2008
I wanted to tell everyone, Thank-You!! I placed my order last Sunday and it arrived in good working order with no damage on Wednesday. Everything was there that I had ordered. I am telling other folks about your great prices, accurate and speedy service. Keep up the good work!!
Jim
3/1/2008
The item I ordered arrived on time and in great condition. My wife loves it on her Jeep i.e. gold-colored boat prop. It has helped her identify her vehicle in a multitude of similar rides. Thanks
David
2/28/2008
Many thanks, etrailer is, and certainly remains the single place I refer
folks to when they have a need for trailer part/accessory/hitch !
Stephen
2/20/2008
Thanx for quick shipping. I made it out on my new boat over the weekend
Sam
2/19/2008
Ordered on Sunday - shipped on Monday. Great service.
Bill
2/18/2008
Thanks, really is easy to install. Quick delivery.
Jerry
2/18/2008
It took me longer to find my tools than it took to install it.
Dale
2/17/2008
Service was courteous and quick. I received shipment in 4 days including weekend and everything was there. Fully satisfied.
Harry
2/15/2008
Just wanted you to know how happy I am with your service, & instructions for installation.
Ralph
2/15/2008
This is my definition of a perfect online buying experience! Great and useful website that made ordering super easy. Product was shipped and delivered very quickly and arrived in perfect condition. I was impressed with the way I was kept informed of my order status throughout the entire process. Will definitly order again and recommend to others. Thanks!
Robert
2/15/2008
Great experience! The bike rack I got for $100 here is so much better in quality then the one I paid the same price in a retail sports store that lasted only 2 years. Shipping was reasonable and the product arrived in 3 days!
Chester
2/14/2008
Great quality, and fast shipping.
Thanks etrailer
Chuck
2/14/2008
I ordered a bike rack and multi-use ball mount for my 5th wheel trailer. The bike mount was exactly what I needed but the special ball mount was a super find. I pull a 4 wheeler on a trailer behind and the ball mount works fantastic, This is a great set up, and it was shipped within 3 days to boot. A++ for etrailer.
Dave
2/14/2008
Thank you for a great product. I ordered a Rola basket and cargo bag, and am very pleased with the quick delivery time. Everything showed up as expected. A+ shopping experience.
Jeff
2/14/2008
Etrailer is very quick in shipping, very helpful with questions, and very competive pricing. Actually probally the best value around. I found same product at a local supplier who could not match Etrailer pricing for exact merchandise. They have top quality merchandise and anything I need related to my trailering needs will be purchased at Etrailer. I have made multiple pruchases and not one dislike with any of them.
Joe
2/14/2008
All questions have been answered and my order have been processed in quite a short time!
Choice and prices are the best i coud find on the net.
Richard
2/14/2008
This company is fast with your order. I had my item shipped in less then 16 hours after ordering it. The site makes it easy to find what you need fast.
Andrew
2/13/2008
Package arrived sooner than expected. Great price
Marinus
2/13/2008
thank you very much i've already referred a couple of guys to purchase one from you as well
Jesse
2/12/2008
I had done my homework but had one question. She knew right away and why it would work best. She added it to my existing on line order and expertly entered my payment data. The items shipped that same day. Great on line shopping experience & excellent customer service. I'll be back.
Kelly
2/12/2008
Fantastic. The best I have delt with.
Thanks
Ron
2/12/2008
I have limited trailering experience, & that is several decades out of date! Of all the sites I looked at, yours left me feeling the most confident that I was choosing the right products for my somewhat oddball needs - a PT Cruiser and a small utility trailer.
I like that you dont have Handling Fees as some others do. I want to know the costs up front. I could have purchased a hitch elsewhere for less, but not after the hidden charges were added in!
Also your detailed information on the Modulite products allowed me to make an informed decision - NOT an uneducated guess as other sites would have had me doing!
Your prompt shipping of my order - on Saturday - was great!
Thanks, Howard
Howard
2/11/2008
I was happy with my purchase. Easy, came when promised and everything fit.
Michael
2/11/2008
Great service! Received my complete order in 5 days. The merchandise is excellent. This was my second order with etrailer and I am very pleased with the merchandise and the service I received with both orders.
Thomas
2/11/2008
Quick shipping 2 days even though I ordered after 3 PM. Excellent prices and customer service! Great instructions for quick and easy installation. Thank you!!!
Jeff
2/10/2008
I fond the internet sight very helpful. I was able to get answers to all my questions. The on-line installation instructions and videos were very helpful. I felt as if I had done this installation before. Fast delivery.
Rich
Rich
2/10/2008
Good website, very satisfied
Wes
2/10/2008
Order shipped quickly. Great price. Website easy to use.
Mitch
2/9/2008
I am delighted with the Trailar Hitch and Bike Rack that I purchased through Etrailer. It was a perfect fit for my Honda CRV. The products, delivery and handling was excellent. It was a very easier install. Thank You.
Roger
2/9/2008
Hey guys! Man this would have to be one of the best bargains around. Quick shipping, great customer service and good quality equipment. I am going to recommend all my buddies to you.
Allen
2/8/2008
I ordered a new hitch and wiring harness kit through etrailer.com. I spoke with a pleasant service representative, and she took my information. She told me that she would e-mail me the confirmation of the order, then another e-mail would be sent when the order was shipped. I received both of these e-mails within 1/2 of an hour after our phone conversation. I was also told that my order would be at my house within 2-3 business days. This was a Tuesday evening around 7pm and the hitch was here the very next day before 24 hours were up. I was very amazed. My order was exactly right. All needed hardware was included. The instructional video is helpful for those who may not know how. I do work on cars for a living and I did not need the video, but it was a very nice touch to a wonderful experience. Everything went together quickly and painlessly. Thank you etrailer.com for taking care of me. You can rest assured that you have a lifelong satisfied customer. I will refer you to anyone I know in need of your services.
Bryce
2/8/2008
That was fast , while I was asking a question , my order
was shipped . Thank You
Howard
2/8/2008
I ordered the Hidden hitch and wiring relays for my 2008 Titan on a Tuesday and they were sitting in my carport when I got home Thursday. The install took about 30 minutes with no big problems. I did have to use a small crowbar to align the front attachment holes with the frame holes but I expect that with anything thats been welded. Quality looked great with a really good finish.
This was my first order from etrailer but Ill go there first from now on for my Titan parts.
Also, within two hours of ordering, I received an email that the parts were in stock and then another email telling me they had shipped with the tracking information included.
Julian
2/8/2008
This was the third hitch we have purchased from you, and we have been very satisfied every time. Thank you for your help when ordering, fine service and courteous e-mails. It is so satisfying to deal with a business that provides the quality service you do.
Julian
2/8/2008
Couldnt be easier, shipment arrived within 3 days. I fitted the hitch in about 30 minutes plus 30 extra minutes for removal of a siezed 14mm bolt on the pickup and saved myself at least a couple of hundred dollars in the process. Thank you for great follow up and communication.
Mark
2/8/2008
Your service was excellent. Thanks. Dan
Dan
2/7/2008
SOOOOOOOO.. HAPPYYYYY
Eric
2/7/2008
easy to navigate website, prompt shipping. Thank You
Gary
2/7/2008
Absolutely outstanding service and fast shipping!
Michael
2/7/2008
I was very impressed with etrailer, I had called your help desk twice before placing my order and was very impressed with a pleasant human voice that answered my questions. The items were shipped as promised and arrived within the time frame promised.
A GREAT company to deal with, I would certainly recommend them to anyone!!!
Rich
2/7/2008
I ordered a Electric Brake Controller on Feb 1 and had it in my hand by noon feb6 I am very happy with the service I Received Thanks etrailer
Jack
2/6/2008
etrailers customer service is 2nd to none. ... WILL DEFINATELY SHOP HERE AGAIN.
John
2/6/2008
Excellent service from your company all around. You are on my list for future needs.
John
2/5/2008
Very convenient website, after shopping around, found etrailer.com had the lowest prices. Will shope here again !!!!
Jim
2/4/2008
You are very easy to work with. Your web page is layed out to make it easy to find what you are looking for.
John
2/4/2008
I was very impressed by the amount of information available on this web-site. Lots of useful information, including installation instructions as well as detailed pictures of all the components that I was purchasing were included. The ordering process was easy and communication after the order was great.
Miguel
2/4/2008
From the initial order to the arrival of the products the service was outstanding even though I had to request a change a few hours after my order. Also, extra care was taken to package my order so that nothing was damaged. I will buy all my future trailer needs from etrailer. These good folks know what customer service is all about!
Ken
2/3/2008
I have a 2005 Honda Odyssey. The local dealership wanted $570 to install a hitch and wiring. They warned me only to use Honda parts. They were trying to scare me into using them.
Everything from Etrailer.com worked great and it was easy to install with the help of your videos on the site. Im very satisfied with the parts and the pride of doing it myself.
Im an average person who can do routine oil changes so your instructions were clear.
Thank you,
Kelly
Kelly
2/2/2008
from the 1st phone call to the email updates, this is a very professional company. thank you
Bernie
2/1/2008
Awsome service and updated order confirmations! Simply the best online retailer I have done business with. Keep up the good work.
Dennis
2/1/2008
It was a pleasure ordering the Bully bed clamps. They arrived right when they said they would and they fit very well. Id recommend this company to anyone.
Fred
2/1/2008
Excellent service....ordered on Monday, received Thursday....and that was across country. Also excellent communication from your shipping dept. Thanks
Judy
2/1/2008
Ordered a hitch install kit on Sunday and it was delivered by Thursday afternoon. Just hope the guys at etrailer.com show up on Saturday to help with the install. Flawless ordering on the web! Great web site too.
Paul
2/1/2008
I think the shipping was extremely fast and the website is very easy to access
Ally
1/31/2008
Informative web pages, great price, quick shipping... all adds up to excellent service!
Joachim
1/31/2008
etrailer is great. I ordered a hitch it shipped the same day and was at my house within a week.
Omar
1/31/2008
You guys are awesome ... I love it. I'm excited because I need it for weekend Feb 9-10 race. Your email follow up is great for me. Great job!
Because of your process and communication I've already turned on a friend of mine who will be purchasing the same thing.
Thanks again.
Roger
Roger
1/31/2008
The best online shopping experience I've ever had!
Bill
1/30/2008
What do I think??? A+A+ that what!!!! Placed my order on line on a Sunday night. Monday at 8am I got an email that my order was received. At 10am I get another email saying that my order HAD BEEN SHIPPED!!! Using the tracking # you supplied, my order was delivered on time just as I was told. My order was complete and very well packed. It was a real pleasure doing business with such great people. If it sounds like Im happy-I AM.
Dave
1/30/2008
Excellent experience. etrailer.com has customer service down pat. the price was great, the product was in stock and shipped right away. I recieved the product exactly when expected. I was amazed at the quality and ease of use. I will definately recommend etrailer to all my family and friends. Its not that often that you get a warm and fuzzy feeling from a purchase. Thanks for the great experience!
Joe
1/30/2008
thanks good service!
Max
1/30/2008
Wow! I got exactly what I ordered and in less than a week. I Saw a similar hitch set up at other sites for a hundred dollars or more... you cant go wrong.
David
1/29/2008
Got the hitch today. Very well prepped and boxed! It fit my 2008 Vibe
perfectly. Holes lined up exactly to the vehicle with no rock or wobble to
the fit.
[..] could take lessons from you on how to package a hitch for UPS
delivery. I had to send 2 back to them and then gave up and asked for a
refund. Your business gets my recommendation!
Thanks
Janis
1/29/2008
Outstanding service! Ordered on Tuesday, shipped on Wednesday and arrived at my door on Thursday via standard UPS Ground shipping. Highly recommended!!
Brad
1/28/2008
I was most impressed with the speed in which I received my order. You just cant beat a fast, best price, and accurate order!
Brian
1/28/2008
Thanks for the great turn time and wonderful customer service.
Drew
1/28/2008
You are the best.
Larry
1/28/2008
One of the best sites I've ever dealt with. Ordered on a Thursday recvd on Monday. Install was as advertised. Great product, will order from you again. Thanks!
Thomas
1/28/2008
The sales associate I spoke with was very, very helpful. I know very little about cars/trucks and, in my opinion, he went above and beyond to help me determine what I needed to buy! Thank-you so much for your help and especially for your speedy shipment! : I will definitely buy from this company again.
Courtney
1/25/2008
I got my trailer hitch and wiring harness in 4 days, and had it hooked up in 20 minutes. Great product, great price and great sevice. I will tell my friends about this web page.
Myron
1/25/2008
Just ordered a fifth wheel hitch cover two or was it three, days ago, and it has already been delivered. It works perfectly, I am extremely pleased, and it sure does beat what [..] was offering.
Thanks for super great service, and a good product. Ill do business with you folks again for sure!
Chris
1/24/2008
My hitch came in the mail yesterday, I had it on my truck in 30 min, I will do business with you again
Greg
1/24/2008
Part arrived very quickly. Part was exactly as described - and the installation kit even has some Fish Wires included. I'll definitely be a repeat customer!
Jim
1/24/2008
Thank you! I have to say that e trailer has impressed me. The prices, the
speed of the shipment, the quality of the packing....wow!
Matthew
1/24/2008
Excellent experience! Purchased cargo carrier and had immediate feedback and received the item via motor freight 2 days after shipment. Would recommend etrailer.com to anyone
Michael
1/24/2008
My experience with etrailer was fantastic... But thanks I will reccommend etrailer to others. You have a customer for along time.
Thank you for your prompt and professional service.
Peter
1/24/2008
It was a professional experience dealing with your company for the first time. Your knowledge of the product was precise and accurate.Your response back was immediately and informative. when the product was to be delivered and how to track the product from destination to destination. I will be using your company in the near future. Its refreshing to have people that are on top of thing as your company is
Richard
1/24/2008
My shopping experience on e-trailer.com was phenomenal!
Most online stores go to great length to restrict shoppers from directly accessing customer support whereas e-trailer advertises their phone number with an open request one which I used twice to be sure I was buying the right weight-distribution system for my needs.
Once I placed my order, I received notice that all items were in stock & would be shipped shortly, and before the end of the day I received another email that all my items were shipped!
Great prices, terrific customer service, and fast delivery a winning combination that'll keep me coming back.
Joseph
1/23/2008
I've had several transactions with e-trailer, even a returned product. I've had great service every time. I will continue to shop here as the prices are good and the selection is also.
Robert
1/23/2008
ordering was fast, easy and very quick turn around
Robert
1/23/2008
The experience with etrailer.com was more than you get from other online shopping. I recieved immediate response and confirmation. Ordered one day received the next. Thanks
Bob
1/22/2008
I ordered my hitch late Friday afternoon and it shipped the same day. I just finished installing it in 30 deg weather. It took me about 10 mins...I was very impressed with my etrailer experience.
Jim
1/22/2008
It a pleasure to do business with etrailer...I have placed my second order with them and just like the first order, it was shipped on the same day, and the scheduled delivery is right on schedule, I would recommend etrailer to everyone I know without batting an eye...Thanks again for your prompt service...Nick
Nick
1/22/2008
Just wanted to take a minute and express my gratitude for your excellent the Courtesy, Prompt Service and Attention to Detail.
Thanks again,
William
William
1/22/2008
Thanks....You guys are effecient! Quite efficient, with excellent communication. The trailer hitch I ordered was shipped within a couple of hours of my ordering it.
Woody
1/22/2008
Easy surfing website. All items were match by the system to my vehicle and needs. Quick shipment.
Ernesto
1/21/2008
EXCELLENT !!. Product as expected, Shipping fast. Had a problem with a broken bolt on my vehicle. Someone knowledgeable asswered the phone and went out of their way to help me. GREAT Service !!
Joe
1/19/2008
Wow! My order really got here fast. I dont normally leave feedback because the experience is normally routine. I order and in 6 or 7 days, sometimes more, my package would arrive. But when UPS arrived at my door on the 4th morning after I had ordered and got free shipping. My jaw dropped and I was blown away. Thank you Etrailer. You will be seeing my name and address again. Mike
Mike
1/19/2008
I found every thing I needed and the install sheets helpedwith want I wanted to get.
Rodney
1/19/2008
Hidden Hitch and Wiring Kit arrived in less than a week in perfect wrapped condition. Now in process of installing on new Jeep Patriot and will show final installation when finished.
Thanks for your excellent transaction and communication . . Highly Recommended !!!
Bob
1/18/2008
Great product Great job. Thanks
Don
Don
1/18/2008
very good prices, rack came with very easy to follow instructions, very easy to assemble, fast shipping. Thanks
Donald
1/18/2008
I've ordered a couple of items from etrailer.com over the course of several months. The servicing of the orders was fast, the notification of shipping and ability to track was timely, and the quality of the products excellent. Highly recommended! I'll be back.
Rick
1/18/2008
i think this is a very good website. easy to navigate and find stuff. customer service is very nice and knowledgable. will be buying more stuff from here.
Thomas
1/18/2008
Talk about super fast shipping! With low prices to boot.
Don
1/17/2008
Great price, great shipping, great product. A+
Frank
1/17/2008
Just want to thank you for the fast service, that was fast. Kenny
Kenny
1/17/2008
I just wanted to send a quick note to say thanks for the unbelievable
service I received on my order! My hitch and accessories were delivered
exactly 48 hours after they were ordered - which by itself is pretty
extraordinary ... Also, you have the best
prices on the internet and your competition couldn't come
within $50 of what I paid at etrailer.com for my package!
Thanks again; you've got a customer for life here!
Rob
1/17/2008
I ordered on sunday and received hitch & wiring tues. afternoon, cant ask for better service than that ! Thanks
Debbie
1/16/2008
Thanks.
I couldn't be happier! eTrailer is at the top of my list for trailer parts.
Jeff
1/16/2008
etrailer is one of the best sites i have visited for awhile. The product was easy to find, and communication was excellent after the purchase...thanks.
Jim
1/16/2008
Shipping was incredibly fast! Great rack too.
Thanks
Sergey
1/16/2008
I live in Texas. I ordered a tow hitch for my brand new vehicle. I was impressed with the equipment which fit my vehicle to a t without detracting from its appearance It was easy to install. I was also impressed with the user friendly website as well as the quick shipping. I will continue to do business with you for my future needs.
Ernesto
1/15/2008
You guys ship fast. I was very satisfied with that. The installation of the hitch and wiring was extremely easy. I think I had the whole project completed in about an hour. Thank again.
Jeremy
1/15/2008
The order was shipped quickly and the delivery was on the day on the tracking. Very pleased with the service and the product.
Milt
1/15/2008
excellent and fast prompt shipping thank you. will definately use your site in the future for my trailer/towing needs.
Dave
1/14/2008
Exactly what was advertised. I was able to install the trailer hitch in about twenty minutes. The wiring harness was a bit more challanging, it took about 3 hours, but most of the time was spent figuring how to remove the trim panels without breaking something. The instructions were complete, clear and exactly on target.
Grant
1/14/2008
Excellent service, very informative and very quick response to my questions. Thank you and it was great placing my order with you. If the need arises, I would order from you again.
Sal
Sal
1/14/2008
Good prices, excellent follow-up and fast shipping a pleasant experience.
Chris
1/13/2008
Excellent shipping and I highly recommend them.
John
1/12/2008
Great products....hitch went on perfect and straps were good quality.
Sherry
1/12/2008
I have been looking for a hitch cover for my 2007 Ford Escape for for close to a year. As it has a 1-1/4 inch opening I've found very few places to purchase one. Your selection was amazing, prices were much less than other places and the delivery time was fast. As soon as i received my 1st cover I immediately ordered another one!
Gary
1/10/2008
This was my first purchase from etrailer and I will recommend them to anyone. Etrailer was very competitively priced and my item shipped the same day! I received my item within 2 days and had 2 emails showing me the states of my item. NICE JOB ETRAILER and thank you!
Jerome
1/10/2008
I was very surprised at the fast internet order to front door delivery time....we are talking Nascar fast. Ordered on a Monday, received the product on Wednesday. Not only was the price the best I could find, but the over all experience was fantastic. I would rate etrailer.com perfect score.
Jon
1/10/2008
Great product and fantastic service! The hitch cover is wonderful. I had the opportunity to speak with someone in Customer Service prior to ordering it and she was very polite and helpful.
The shipping was extremely quick. The hitch cover was shipped the same day I ordered it and I had it installed on my truck 2 days later. It just doesnt get any better than this.
Thanks so much and keep up the great work!
Lauren
1/10/2008
After having installed a […] harness that didnt work, I was thrilled to find your site. Cant wait to get and install the harness on my Pacifica.
Michael
1/10/2008
I recently broke my lighted trailer hitch cover and was looking for a replacement. I bought my original one on ebay for $10 but could not find it for under $20. I did a google search and etrailers came up in the search. They had it for $10! I bought 2 because I keep on forgetting about the mounds of snow at my job and when I back into a spot I crush the receiver cover. Etrailer called me wondering why I was ordering 2 which I thought was very smart of them. They were making sure that someone wasnt purchasing an order with a stolen credit card. I called and thanked the person for doing that. I was so happy with the service and the pricing that I already recommended the site to a co-worker who asked me to order a different receiver cover for his Honda passport. By the way my cover is going on my 2003 Honda Element. The cover is great and better than the LED ones in my opinion. I had an LED one and when I had the first rainfall the thing shorted out. This one has a bulb in it. It is the CR-007 model cover.
The site is fantastic, easy to navigate, great pictures and you get updated emails on the status on your order. Great people too! Thanks for the great experience! I will be a return customer, wait I already have, haha!
-Keith
Keith
1/9/2008
Great Customer Service, Quick response
Professional replies. In a world of outsourcing... its nice to be treated like a valued customer and not just a number.
Nashim
1/9/2008
Very professional, fast and order status via E-Mail.......
Will order form etrailer again!!!!
thanks
dan
Dan
1/8/2008
Very easy to find the hitch I wanted. Too many options for wiring. Great website overall. Have used them in the past and would recommend to a friend.
Kevin
1/8/2008
Buying from etrailer was a great experience. People were friendly and helpful. Prices reasonable and prompt shipping.
Murray
1/8/2008
Always great service.
Henry
Henry
1/7/2008
I ordered the hitch for my 2007 Honda Odyssey back in Nov of 2007 and today it was finally warm enought out in Ohio to install it. Im 68 years old and with the help of a floor jack I had it installed in 20 minutes. A tip for other Odysseys owners dont unhook the tailpipe as instructed let one end of the hitch rest on the pipe while jacking up the other end and installing the bolts then move the jack to the end with the pipe before removing pipe bracket.
John
1/7/2008
I checked all other ROLA dealers on the net and these guys were the cheapest. Thanks for the fast service and best price etrailer.
Jon
Jon
1/7/2008
Thank you for the excellent customer service.
Michael
1/7/2008
Etrailer.com is the only choice when it comes to this kind of equipment. An OEM hitch was going to be close to $250. I bought a better quality hitch for a little more than half.
Great products at a great price with fast shipping. Why go anywhere else?
Mike
1/6/2008
Just a note to let you know i recieved my cargo carrier for my 2008 Lincoln MKX. It arrived in a timely manner and all in order. The cargo carrier and light kit was a breeze to put together and performs very nicely. I will most definately use yall again and have sent others to visit your web site. Thanks....Randy
Randy
1/6/2008
Fast delivery. Hitch and wiring for my 07 Impala fit exactly as promised. Took me longer than 30 minutes but that was my problem.
Don
1/5/2008
Order status and tracking comms are first rate!! AAAAAAA+++++
Patrick
1/5/2008
not only did i get my brake controller fot thirty dollars less than i would have at the dealer with info provided from e-trailer saved another fifty on istallation. thanks
Paul
1/5/2008
thx! this is the second hitch I've purchased through you guys and your site is simple to use and saves me so much cash over what the dealers charge to install these items!
Daniel
1/4/2008
You guys are the cheapest and the whole web purchasing experience was great....
Herb
1/4/2008
Easy website from which to order. Fast shipping. Easy to track. Very pleased.
John
1/4/2008
My item just shipped. Ordering was easy. Quick responses from customer support to ensure I was ordering all the correct pieces... the lowest cost compared to any other sites. Thanks!
Matt
1/4/2008
Man these guys are fast. I placed an order at 4:10 CST and had it shipped ground to Indianapolis. The stuff showed up the next day. Now thats service!
Scott
1/4/2008
Great...Your staff was very helpful to help place this order.
Thanks again
Jeff
1/3/2008
So far first class service. I made a mistake and they have fixed everything for me! My fault and they helped me out!
Thanks!
Kati
1/3/2008
this is great. my power scooter fits right on and it has freed me up to be able to go places by myself. I just put the scooter up the ramp, strap it in place, and I am off to the store! This was hassle free shopping and it was delivered in a timely manner. My husband a few bolts and I was good to go. Thanks a million and I will be sending my friends your way.
Lynn
1/3/2008
Wanted to drop you a note to tell you how pleased I was with your product (thanks).
Your customer service is outstanding and communication can best described as exceptional.
Excellent company to buy from, great people to work with, and truly world class customer service.
Thanks so much
(first time customer guaranteed to return)
Terry
1/3/2008
Great service. Answered all questions quickly and accurately. My second hitch in 3 years from Etrailer.
Basil
1/2/2008
Awesome experience, lightning fast.
Clay
1/2/2008
As usual, everything went well- placing the order to recieving the order in a timely manner. Love doing buisness with
John
1/1/2008
Simple, easy to find parts and the installation video was perfect. It let me know that I was purchasing exactly what I was looking for and I am sure will save me in installation time. Thank you etrailer.
John
12/31/2007
fast shipping very happy with hitch A+
Ken
12/31/2007
My online shopping with E-trailer has been a first class experience. There Site has tons of instructional info that helped me make the right choice in equipment for my towing needs. I will definetly be returning to E-trailer.
Mike
12/30/2007
Great Service, I got my order in about 2 days. I would highly recommend this company, and have already to a friend. Thanks for the great service.
Michael
12/29/2007
Super easy. Ordered items. Got them about 3 days later. WAY cheaper than my local guy. Very good fit.
Will not go anywhere else when i need more trailer parts.
Thank you, Mike
Mike
12/29/2007
Great price and fast shipping. Better price than local chain stores or auto parts stores.
Thank you very much for a great hitch. It took me only 30 minutes to put it on, and another 30 minutes to set-up the light connections...For an hours work, I saved over $350 by doing it myself..
Thanks again,
Joe
Joseph
12/28/2007
Great products and pricing! I was very surprised to see how quickly my order was shipped and received. Great company to purchase from!
Michael
12/28/2007
I thought that your website is easy to use. Your shippment on the same day was excellent.
Keith
12/27/2007
I am impressed, less than 24 hours from order to delivery. usually takes 1-2 weeks to get items by UPS. this impressive.
Lonnie
12/27/2007
Easy site to navigate. Straight forward and fast check out process. Excellent communication in regards to order status and shipping info. Much better than I expected actually. An excellent purchase experience.
Shannon
12/27/2007
My son and I installed the trailer hitch in about an hour, because of the tight fit, but everything went pretty smooth. The price was only 137.00 for the same hitch […] quoted at 220.00. Shipping was quick and the personal response email to tell me that it was in stock and shipped was great to get. You guys ROCK!!! Keep up the great work. I WILL be purchasing from you again soon!
Lloyd
12/26/2007
Thank you for getting that out so incredibly fast.
Vernon
12/26/2007
Everything was great... Easy ordering, good prices, fast shipping and good support. Thanks
Bob
12/25/2007
Purchased a trailer hitch kit and ski carrier that I needed within 7 days. It only took 5 days and everything was received in good condition and the price I paid was the lowest I could find. Great buying experience. This the the second purchase from etrailer this year and I will look to etrailer.com the next time I need something for any of my vehicles.
Paul
12/25/2007
After looking at many trailer product retailers in Houston, I decided to give etrailer a try, as they were considerably more affordable than the many shops here locally. It was the best decision. etrailer was extremely easy to work with....great product.....great price....and fast deilvery. I highly recommend etrailer.
Al
12/24/2007
Ordered coupler that I couldnt find at any store in the area. Fast shipping and product was exactly as expected. I would highly recommend etrailer.
David
12/22/2007
The transaction was smooth and my husband loved the gift.
Lisa
12/22/2007
the process was easy and delivery was as scheduled on time. Thanks
Bruce
12/21/2007
Great prices, easy site to use...All high quality products that arrived very quickly. I will absolutely use etrailer again!
Chris
12/21/2007
My Xterra hitch came yesterday and I had it installed in an hour! You have an excellent website, great images and descriptions of the ACTUAL products, very good prices and fast shipping. Thanks.
Clive
12/21/2007
I have now order two separate times from Etrailer and both were shipped and delivered on time and quick. The items were exactly what I expected and appreciate the great service. I will always consider etrailer first when shopping for item I need that they carry.
Thank you Marc
Marc
12/21/2007
Excellent order notification process. They tell you when they get your order, when it will be filled, when it will ship, when it ships. Solid.
Drew
12/20/2007
I just wanted to thank you for the quick service on my order. I ordered a hitch cover for my son on Tuesday and received it today in good shape for Christmas morning. Ill pass positive words along about your company. Thanks again, and Happy Holidays!
Joel
12/20/2007
wow!
you guys are incredible. i guess this is why everyone on the Subaru forum recommends you.
thank you so much for everything.
Vince
12/20/2007
dear all: got it today........very surprised and very appreciated. wow,
such service, thanks & happy holidays ! you have made my wife very happy
to have this in the back of her Liberty !
Bruce
12/19/2007
Very easy to install device, fast shipping, great tracking, highly recommend. Was able to share photos of installed device within an hour of the part being delivered!
Gene
12/19/2007
I would use your site everytime! Excellent experience and your folks know what they are talking about.
Jim
12/19/2007
I have purchased several trailer hitches from e-trailer, and each time the experience was the same. Top notch!! Easy ordering,on time shiping and arrival,and a precision instalation. Everything lined up and fit perfectly. By far the best online purchase I have made!!Many thanks to your professional staff!!
Stan
12/19/2007
Got everything. Should be a good Christmas for me. Thanks Great
buying experience! Steve
Steve
12/19/2007
Thank You for the quick service!!
Darrel
12/18/2007
I am amazed how quickly it is for them to gather all of my items up and then ship only 2 hours I have ordered them.
I have used eTrailer before in years past and have always been impressed with the cost and quality of what they provide.
Eric
12/18/2007
Good product. Good price. Quick shipment.
Barry
12/17/2007
I had been looking for the item I ordered for about 3 years, no one seemed able to help me in this area, so I took a long shot and went to Google and typed in the name of what I was looking for, and right away I found etrailer, I called the 800 number and the young lady that was on the phone to me was great, she handled my order with the best efficiency, and courtsey, told me when my order would be in and emailed me with shipping info. today I got the notice that my product has been sent to me, and it will be here within 4 days, even through this holiday season. I will be able to give the gift for Christmas, and I am so very happy with etrailer I will be using them again, I reccomend them to anyone who wants fast efficient service, this is a great company. Keep up the good work.
Karen
12/17/2007
I was very pleased with the ease of finding what I needed, the price and the ease of ordering.
Steven
12/17/2007
Response and tracking was quick and great to see. Good variety of products. Very pleased with this experience.
David
12/15/2007
The best hands down- I wish I would have found them years ago. Good products-Good people- Fast shipping- and best of all a QUALITY product- BUY LOTS John
John
12/15/2007
Excellent product selection, great prices, and outstanding service. Processing and shipping was super fast. I will definitely use etrailer again!
Adam
12/14/2007
Quick processing, and delivery. reasonably priced very satisfied
Bernie
12/14/2007
What a great company to do business with. User friendly ordering system, good follow-up and order tracking. Quality product. I have never had a trailer hitch that was so easy to install.
Thanks for the great service.
Bill
Bill
12/14/2007
This is my 2nd time buying a hitch here. Great bunch of people.Very helpful,quick shipping and best of all price just right.Would recommend them to every one.
THANKS
Dana
12/14/2007
I have to say I was blown away when my parts arrived earlier today…Thanks again for a job done magnificantly.
Gene
12/14/2007
etrailer.com is the best online site I have ever dealt with. Your communications are nothing short of amazing, in both speed and clarity. Your products are great, reasonably priced, and shipping is extremely quick. I look forward to dealing with you in the future, as I have in the past. second time customer
Larry
12/14/2007
I ordered the Prodigy brake controler on Dec. 12 th and it was at my door on Dec. 14 th. Great job etrailer.com
Neil
12/14/2007
Wow. At the risk of sounding like a paid endorsement: service, shipping and communication were fantastic! Emails telling me it was in stock and that it was shipped. Kudos! Will definitely order next tow parts from eTrailer. Thanks.
Bob
12/13/2007
I was very pleased with the courtesy and the knowledge of the person we talked with.
She handle our order in a very timely matter and did what she said she would do, which by the way is rare anymore
Debbie
12/13/2007
good items, good prices and good honest people. Very simple.
thank you
Enrique
12/13/2007
WOW! Ordered at 5pm one afternoon and received shipping notice by 10:45 am the next morning.
Great Customer Service!
Mark
12/13/2007
I havent received my order yet but my experience so far has been very positive. The prices were very competitive & have had prompt responses to my questions via e-mail & have been updated frequently about my order. Would highly recommend at this point.
Patricia
12/13/2007
Thanks for everything. For the moment I ordered the lighting kit youve provided status on my order via e-mails. You guys have a first class operation.
No complaints here - - Merry Christmas and Happy New Year.
Ron
12/13/2007
Hitch is "under" my car already,and looks like was born together with my car. Thank You
Adolfas
12/12/2007
All items were packed very well and arrived quickly!
Thank you!
Clifford
12/12/2007
Another good deal, will buy from again
Dan
12/12/2007
Great prices, great service! Ordered Friday night and received both orders Wednesday afternoon. Doesnt get much better than that!!!
Marion
12/12/2007
I just wanted to let you know that the hitch arrived
safe and secure on Monday, and is now happily bolted
to the bottom of my car.
I will recommend etrailer.com without hesitation to
anybody in the market for a hitch or any accessories.
Steve
12/12/2007
Shipping is super fast. I was so impress with the service. I will definitely shop here again. Thanks for great service.
Vince
12/12/2007
Dealing with E-Trailer is very smooth & very good value - these hitches are quite simple to install & they provide excellent advice, documentation & support - highly recommend them & will be sure to use them again in the future for my future vehicles.
Brent
12/11/2007
Couldnt be happier. Prompt courteous service and quick delivery.
Greg
12/11/2007
I purchased a hitch from your company before and had a
good experience. That good experience is why I have purchased an
additional hitch for my wife's new van.
Thank you for your prompt attention to my order.
John
12/11/2007
Ordered a Clemson Hitch cover. It arrived very quickly and for the right price. I would reccommed this site to anyone in a heart beat
Lynn
12/11/2007
The transaction was fast. shipping was excellent. Some of the fastest. Product is of great quality.
I would recommend this place to anybody. looking to buy from them again!
Richard
12/11/2007
I never leave feedback but in a situation like this it is very necessary! Not only did etrailer have the item I wanted for less than anywhere else I shopped, the shipping was extremely fast! I purchased the item on a Sunday night and it was here by Tuesday afternoon! A million thanks!
Robin
12/11/2007
Got it. Looks good. Thanks.
CJ
12/10/2007
This is my second order from etrailer.com. This is a good site and I recommend it -- but as a former Missouri resident, this is what I would expect!
Jimmie
12/10/2007
The product is great Hidden hitch class II receiver. Installation was easy on my Subaru Outback except for the charcoal canister bracket makes it tricky to position the hitch. eTrailer service was good. I would buy from them again
Leon
12/9/2007
Priced right and very fast shipping. Thank you for the great service and prompt shipping. The hitch went on in about a half hour as described. The dealer wanted $750 for this item when we bought our Honda. Your company is great and I will
definitely buy from you guys again.
Barry
12/8/2007
I was having a hard time on my computer placing my order so I called and the person had my order on the way in minutes. She even made sure that I was ordering the correct parts.
Jerry
12/8/2007
I just wanted to express my satisfaction with your company. I ordered a $10 trailer adapter plus only $5 s&h online Tuesday afternoon. I received an order confirmation and then an order shipped confirmation within minutes of placing my order. On Thursday my order was delivered. I was totally surprised when I received it so quickly, and then again when I opened it. I was expecting an aftermarket low-end adapter. Instead I received a very high quality, name brand adapter complete with installation instructions and a catalog for future orders. What a super deal and outstanding customer service!! I have added your site to my favorites and will always check ETRAILER first when I need any trailer devices. Thanks again from a very happy customer. Youve treated a $10 customer like a millionaire!
Mike
12/7/2007
Delivery was AMAZINGLY FAST!!! The item was better than I expected!
Amber
12/6/2007
etrailer is fast, affordable and convenient way to shop. Received my order quicker than expected. I'd shop here again
Daniel
12/6/2007
Good experience all around. Good price, fast shipping, careful packaging, got the right items and the fit was good. I wrote for support and got a quick response that answered my questions exactly. These guys treated me right.
Randy
12/6/2007
No better place to purchase towing products. Very good info. and shipping.
Ray
12/6/2007
A painless process to place an order on line. Shipping was super quick and the order arrived in about 2 business days. I will definitely buy from etrailer again.
Eugene
12/5/2007
This was a great experience they are very customer service the best thank you.
John
12/5/2007
I had an excellent experience. Friendly customer service over the phone, easy ordering online and expedited the order to get it out the door quickly. I will definitely share the positive experience I had and would recommend it to friends and family. Great Job and Great Product!
Cory
12/4/2007
Fast shipments, items seem to always be in stock, best prices I have found and I do a lot of comparison shopping.
Have recommended the site to many others.
Ken
12/4/2007
We are very happy. From placing the the order, To putting the hitch and bike rack on, which is very easy once you get the bolts loose on your own car The follow up e-mails the prompt shipping etc.This is an A+ all the way around.
Michael
12/4/2007
Wow, you guys are really on the ball. So far I'm very impressed.
Mike
12/4/2007
I regularly shop on-line and am singularly impressed with my experience with etrailer.com. Their customer and warehouse service was nothing short of phenomenal. I ordered on a weekend, was acknowledged immediately, was alerted of warehouse availability the next day, shipped the same day, and received on Wednesday. WOW!! It doesnt get any better than this.
Pete
12/4/2007
very fast delivery. very satified. thank you. will order again.
Rod
12/4/2007
Absolutely FANTASTIC!!
Easy to navigate website. Order was processed shipped lightning fast. Thanks!!
Stephen
12/4/2007
Fast and easy website to use. Good service when called upon.
Adam
12/3/2007
Thanks for the prompt and professional service.
Bill
12/3/2007
Great experience! Fast shipment, arrived exactly as expected.
Jennifer
12/3/2007
Etrailer.com is a GREAT company to do business with. They have great prices, fast shipping and arrival time. I would definately do business with them again in the future. Customer service reps were very polite and considerate too. Thanks etrailer.com for a wonderful shopping experience. Will do business again soon.
Rene
12/2/2007
It was fast and easy. I ordered it online and the next day it was shipped. Great service, they keep you updated with every detail.
Tara
12/1/2007
It was easy to find what i was looking for, and cheaper than anyone else, overall it was a great experience and i will shop with you again
Timmy
12/1/2007
Really great response. The item was in distribution and shipped in one working day. This is my second order from them, Great Service.
Ed
11/30/2007
I would definitely shop at etrailer.com again for parts for my husbands truck. They kept me posted daily until my order shipped which was in one day. Thank you!
Tara
11/30/2007
Outstanding... quick response... Will use again and will tell other about you!!
Bob
11/29/2007
I've purchased from e-trailer on a number of occasions and always appreciated the wide selection of products from which to choose. Website is easy to use. Customer service was helpful and responsive to a self-induced order error - they corrected my oversight in seconds.
Clay
11/29/2007
I was concerned when I came to your web site to make this purchase because my husband always asks for guy stuff every year at Christmas. Since I usually have no idea of what it is that Im even ordering for him, if the process becomes at all difficult or confusing, I always stop and just get a gift card which I hate to do because I feel it is impersonal. This purchase however, was so simple that I even dared to venture into the deal/clearance section where I found an additional item that I had planned to order from a different web site for a cheaper price so I ordered that too! This was probably the easiest gift purchase I have made online this season!
Denise
11/29/2007
Received the wiring harness and worked like a charm. No problem with
install to my 08 Tacoma.
Appreciate the good equipment and service.
Larry
11/29/2007
The service was excellent, I even recieved the order a day early…I will buy again from this company.
Thanks,
Ryan
Ryan
11/29/2007
Best prices on the net and great service!
Adam
11/28/2007
This is one of the best web sites i have bought anything from. My salesperson was extremely helpful. i will buy from this site again.
Dawn
11/28/2007
Super service! Thank you.
Joan
11/28/2007
Thank you. It has always been a pleasure to deal with your company. You and the other reps are knowledgeable or able to obtain an answer to my questions, and have always been extremely courteous. You all are to be commended
Bruce
11/27/2007
very prompt shipping...great prices...will do more business with you as the need arises....thanks, Nancy
Nancy
11/27/2007
Etrailer in my opinion has the best prices for all types of trailer & truck parts. Their excellent customer service was prompt in shipping to Canada, tracking of shipment was very precise & even the replacement of an item that was damaged by the shipper. I will use them for all my trailer & truck parts purchases.
Neil
11/27/2007
Fair pricing & great service with quick delivery.
Steve
11/27/2007
The Experience Has Been Great.The People I Have Spoken To Have Answered Any Questions I may have had. I have Nothing But positive Thoughts About The Company. I Will Purchase again!!!!!!!
James
11/26/2007
Shipped fast, took awhile to receive because of Thanksgiving. I still give them 5 Stars
Scott
11/26/2007
Order arrived in excellent condition. Exactly what I had hoped for. My Mitsubishi Mirage doesnt have a trunk light. I was able to retro-fit and tie in the license plate lights. I now have trunk lights. Many thanks.
William
11/26/2007
I love etrailer, period. They always have what I want and at the best prices on the web! Fast shipping and good communication. Your the best, etrailer!
Tom
11/24/2007
I ordered a Tekonsha Prodigy brake controller on thanksgiving morning and the next day I was informed that it was already shipped. great job , I will order from etrailer again
David
11/23/2007
Easy place to shop.
Fast delivery and great products.
Very happy with my purchase.
Ed
11/22/2007
Fast shipping and good buyer communication. I would reccomend this retailer.
Bryan
11/21/2007
Superb transaction from start to finish. Received parts in only two days. Would deal with them again any day!
Corey
11/21/2007
Incredibly fast service. Product excellent, fit vehicle perfectly.
Peter
11/21/2007
This is unreal I recived my wiring harness in less than 48 of making the order. I ordered 11-19-2007 at 4pm received 11-21-2007 3pm. Thank you so much and you can count on more orders from me in the future and I am telling my friends.
Richard
11/21/2007
I had a very good experience in my first time dealing with etrailer. I only waited this long to let you know because I needed to get the hitch i purchased installed and didnt want to jinx it. You guys are great in every respect. I bought the AUDI Q7 truck, the dealer price for the trailer hitch was $872.00 not incl. installation your price was $168. FANTASTIC! Then your shipping is phenomenal - it got to me quickly within a week... I will definately use etrailer in the future and recomend it to everyone i know. Thanks A satisfied customer
Tom
11/21/2007
I think etrailer.com is great.
The prices are lower.
I placed my order online at night and it was shipped the next day.
Two days later I received my order.
THANK YOU
Jim
11/20/2007
I was able to find what I wanted fast & it was shipped the same day. Im very pleased with the service.
Maxine
11/20/2007
James, Awesome, I really appreciate the effort as a 1st time customer and the fast response and service you provided I will be back. Thank You, Bill
Bill
11/19/2007
I am very happy with the service I received at etrailer. The sales representative was very friendly. My order was processed immediately and I received the item I ordered two days later.
Carol
11/19/2007
I'll never travel all over town looking from one dealer to another just to find out the items I need are not in stock. ETrailer had it stock and shipped the same day!! Thanks!!
John
11/19/2007
Thanks. I've been very impressed with your service.
Terence
11/19/2007
Great ordering experience. Very professional and supplied me with all the information I needed as to availablity before placing my order.
Wayne
11/19/2007
I can't believe that you have shipped my order already on a Saturday, you should be home watching football.
Charles
11/17/2007
My hitch arrived so quickly I was shocked. It was also in perfect condition. Great job!!
Dave
11/17/2007
I am so impressed with the service I get online with etrailer.com FAST!
Friendly! and Affordable. Thank you for GREAT SERVICE!
That is why I keep coming back
Jackie
11/17/2007
Wow! What fast delivery.
I bought the best hitch for the lowest price I could find online and still got even better shipping charges!
The local stores couldn't do it for this price.
Thanks!
Cecilie
11/16/2007
You probably don't get this too often but The hitch came ready to
install. It took me about 20 minutes did this while holding a flashlight
and a wrench. It fits like a glove and looks great. Thank you for your
promptness, quality and ease of service. Even the packaging was great.
You folks do a good job! Trust me. I'm an Engineer for Hyundai and pay
attention to the details and you folks do!
Donald
11/16/2007
I enjoyed doing business with you. The delivery was quick. The item was described accurately and works well on my truck/trailer rig.
Emmy
11/16/2007
Just wanted to say thanks for the fast shipment. E-trailer was the best price and best shipping I have had in a long time. I will definitely tell all my friends to shop with you. The hitch and wiring went on with no problem.
Paul
Paul
11/16/2007
recieved hitch weds thank you for speedy delivery
Bob
11/15/2007
I happened across etrailer via a Google search. Bought a hitch. It arrived almost before I hit the send key. So, when I needed a brake controller here I am. Same deal fast, fair efficient.
Thank You
Fred
11/15/2007
Great experience. Ordering was smooth. Shipped same day though it was after 3pm. Product as advertised - very happy. Will buy from e-trailer any for all my towing/trailer needs. Thank you.
Jon
11/15/2007
Excellent service. Bought twice within two weeks, each time on sunday night. Recieved items on Wednesday
Larry
11/15/2007
I received the trailer hitch. I have installed it and love it. Thanks a lot
Laura
11/15/2007
Amazingly fast service.
Fred
11/14/2007
I have made purchases with etrailer on several occasions and I have always found their service, shipping, and communication second to none. They have agreat inventory of hard to find items so they equip themselves very well to handle all your trailer and towing needs. I highly recommend etrailer and will continue to use them in the future.
Thanks and keep up the great work!!!!
Kerry
11/14/2007
Overall excellent service. Price was right, shipping was fast, and the products were as advertised. Two minor quibbles: Packaging could have been better as the hitch arrived with one end poking out of the box. No significant damage though. Also, the installation time estimate 30 minutes was a little optimistic unless you have air-tools. Took me about 90 minutes doing it alone on the ground. The directions were clear and correct.
Alex
11/13/2007
Hey, this was a super great experience finding both the hitch and wiring harness together at a super buy.
Thanks, it was a pleasure
Herbert
11/13/2007
I continue to buy from you guys because of the outsanding service - nice work!
Jim
Jim
11/13/2007
Speedy filling the order.
Ken
11/13/2007
Great. Fast service. UPS stinks. Left package in someone elses carport.
Ray
11/13/2007
The experience shopping on line with etrailer was fast easy and the rep was very helpful . I will recommend you to my friends.Thanks
Charles
11/12/2007
I bought a drawbar hitch for my husband as a birthday gift. The site was easy to navigate, the pacakage came quickly
Julie
11/12/2007
Ordered hitch 13044 for Jeep Liberty and recd in 48 hours. Hitch fit perfect and installed in less then 30min. This is a good quality hitch and it is hidden behind bumper cover on the Liberty. Thanks etrailer.
Al
11/11/2007
Found what I wanted at a good price, called and all questions were answered ordered and was at my door in 3 business days, just as promised. High marks for quality and service.
Dave
11/11/2007
Extremely pleased with purchase. Instructions were clear, website video was very helpful. Elongating the bolt hole was the only difficult/time consuming facet. Would recommend etrailer to others.
Eric
11/10/2007
Received the hitch for our Subaru yesterday, put it on this morning..Could not believe how simple the installation was, and how everything fell into place. Quality product and great service....Thanks, Gary
Gary
11/10/2007
I recently purchased a trailer hitch for my Jeep. I was very pleased with the entire experience. The website was very easy to use. Communications were prompt and very professional. The hitch was packaged wonderfully and arrived in record time without so much as a scuff. Installation was just as easy as their instructions stated. I would gladly recommend shopping with etrailer.com!
Michele
11/10/2007
Very helpful people. Answered all my questions & made it a point to be certain of what I needed & wanted. I will definately do business with etrailer again. Thanks!!
Paul
11/10/2007
Excellent service, shipping and honoring warranty.
William
11/9/2007
Order was received in good order and very timely. Nice doing business with you. Thanks.
Jack
11/8/2007
Have never seen such quality and efficency from an online company or any company that is. Within a hour of ordering my product i had a tracking number from UPS and within 36 hours it was sitting on my front porch. When I opened the box the product was in perfect condition and all the hardware was there. I feel safe ordering from this company and will again. Thank you
Matthew
11/8/2007
I have not received by package but it has only been 24 hours since I ordered it. Have not received my package but it has only been 24 hours since I ordered it. My ordering experience was easy and I don’t forsee any problems in receiving it. It was really nice to be able to order this instead of shopping in the stores. The woman that took my information over the phone was very helpful and considerate. Thankyou for this service. Hope to do business with you again.
Catherine
11/7/2007
Order shipped the same day. Thats service.
John
11/5/2007
You guys rock! It wasn't more than a few hours since my order was placed.
Pavel
11/5/2007
I've purchased 2 hitches in the past 2 years. Each time, very fast service, great price, and everything shows-up in the box.
Oliver
11/4/2007
WOW!!!!!! great fast service ordered on sunday package arrived on friday,every thing was there, looking forward to next purchase. Thanks
Ralph
11/4/2007
etrailer proved to be easy to work with, quick to ship and with competitive pricing. I'd recomend them to anyone.
Frank
11/3/2007
Fantastic, fast and fits phenomenally!
Pete
11/3/2007
One of the best online shopping experiences I have had. Great service!
Rob
11/3/2007
wow! i was worried a little from some of the mixed feed backs, but my order shiped fast. There was one small missing item. A quick email and it was on its way. Prices were the best i could find
Zach
11/3/2007
Employees were a great help in making my decision on which cargo carrier to order and I was amazed at how fast I received the item, would order from them again
Benny
11/2/2007
Wow, so simple to order and so fast to deliver. Product looks even better than web picture. Took no more than 5 minutes to fit. Thanks a lot. Quality service.
John
11/2/2007
Lady who I placed my order with was very pleasant and very efficient. She said my order would more than likely go out that same day and I would receive it in 2/3 days and I did. Great service great people to do business with.
Phil
11/2/2007
Great purchase. I will buy here again.
Randy
11/2/2007
My order arrived Thursday at 9:00 am and is already installed.
I am very pleased with your prompt service and more impressed that it installed as easily as advertised.
Will definitely recommend your company to anyone who needs trailer hitches and accessories.
Thanks for the great service and merchandise.
Monty
11/1/2007
The whole buying experience with your company was great!
Thanks
Bobby
10/31/2007
Great to do deal with, fast shipping very fast. Items as described, I'LL BE BACH.
Doug
10/31/2007
Great pricing and A very good deal on shipping rates
Robbin
10/31/2007
Fast shipping and straight forward installation. Thanks!
Daniel
10/30/2007
Fantastic! I am blown away by the extra speedy delivery. I expected to wait about two weeks to receive my order and it was here on the 4th day! Your site is very user friendly and your shipping and tracking system are the best. I usually dont send comments, but youve done such a wonderful job.
Karen
10/30/2007
I have bought several hitches, adapters, & receivers from e-trailer. I have never had a complaint about their products or their response. They have always been very quick to respond to questions and in the delivery of products. I wish all the vendors I deal with had the customer service attitude that e-trailer has
Ralph
10/30/2007
I received the trailer hitch right on time and installed it yesterday. Easy
installation.
Thanks
Ralph
10/30/2007
Thanks for the fast service!
Steve
10/30/2007
super job all around- very quick shipping, excellent communication, really good price thanks Bill
Bill
10/29/2007
My third purchase, fast shipping, best prices great slection.
Greg
10/29/2007
Thanks! You guys just might have the best customer service on the web!
Kim
10/29/2007
wire harness for 2007 pontiac torrent worked fine thank you glen.
Glen
10/28/2007
Just a note to say thanks, I got my drawtight hitch in 4 days, and Iwas able to install it on my 2007 F-150 in 35 min with a little help from my wife. Thank you Jim
Jim
10/28/2007
I bought a brake controller and the parts for a 7 pin wiring harness. You were the best price I could find and the directions on your website were even better than those the manufacturer of the parts had. It was great to have a project finally go in as easy as promised.
Thanks
Michael
10/27/2007
Received the hitch super fast, in perfect codition with clear instructions. Installed in under 45 min, with no problems. Definitly will buy from you again. Thanks
Richard
10/27/2007
received my strait line hitch system and have it on. did the fine tuning this morning and went for a drive. seems like its going to do everything the company professes. thank you for your prompt shipping and fair price.
Ron
10/27/2007
The price was right, competitive with other sites, had a good selection of hitches and accessories.
Package arrived on time and with all contents. The hitch and lighting harness were in excellent condition.
There were directions and installation was moderate because I was working with hand tools under the car. Its on now and looks great.
I would not hesitate to purchase from this company again
Don
10/26/2007
What took so long? I made the order an hour ago. Great service you guys
have. Thanks and I'll be back. Mike
Mike
10/26/2007
Very satisfied with yor customer service. Keep it up, you will here from me again. Will recommend your company. Thanks again. Omar
Omar
10/26/2007
The best service I've experienced ordering online. Very quick shipping! etrailer.com knows customer service. Thanks
Frank
10/24/2007
The hitch that I bought from etrailer was PERFECT. The bolt holes matched, the hitch is truly hidden. The wiring for the trailer was equally great. The instructions were clear and easily followed and the trailerlights worked perfectly.
etrailer, youre great!
H.C.
10/24/2007
Great, you guys are quick! Have a good one.
Kyle
10/24/2007
Excellent service!! Ordered in the afternoon and received next day with regular UPS. Will install today!
Sam
10/24/2007
The […] shipping was fast. Thanks!
Benjamin
10/22/2007
Bought a hitch assembly for my Xterra. Great price, quick hassle free transaction and delivery.
- John
John
10/22/2007
Rather incredible experience. Heres my experience with etrailers:
1 Found what I was looking for online...had a question and got it answered by the 800 number...then ordered from the customer service rep, but could have done it online.
1 Had exactly what I was looking for. […] and a big local trailer company didnt have the piece and tried to sell me something else
2 Price was excellent. Whatever the markup is, it is fair....even with the shipping cost I paid less that 1/3rd of the cost of similar stuff at the local dealers.
3 Shipped same day and received it in two days.
Excellent company all round
John
10/22/2007
I ordered a wiring harness for a Toyota Tacoma and some other accessories. Order confirmation, UPS tracking and delivery were all quick and accurate. The installation took about 45 minutes. Normally it would have taken around 30 minutes, but I was extra careful with the new truck. I am very happy with both the product and the service.
Paul
10/22/2007
Product quality, shipping, instructions, everything was 1st class and the prices were as good or better than others! Thanks etrailer, I am definately a satisfied customer and WILL buy from you again!
Larry
Larry
10/20/2007
This was a GREAT
birthday surprise for my husband! I printed out the
order confirmation page and put it in his birthday
card. We are looking forward to receiving and
installing this hitch as it will make our camping
trips easier. (Trust me - we go camping A LOT!)
Thanks again and have a great day! =)
Bonnie
Bonnie
10/19/2007
I find the selection, service and prices on etrailer to be excellent. When I need these types of products I dont bother looking at other vendors anymore, I just log onto etrailer and get what I need. Thanks etrailer - keep it up.
Doug
Douglas
10/19/2007
great company. great products. conveniant available by phone and the internet. i amm 92 years old and do business with out a hitch.
George
10/19/2007
AMAZING!!!!!!!!!!
The hitch arrived TODAY. Ordered Thursday, Arrived Friday! OUTSTANDING
The fastest delivery I have even seen.
I now have something to do tomorrow.
This is my 2nd hitch from etrailer.com and you guys are AMAZING.
Thank you,
Robert
Robert
10/19/2007
Once I found the site, everything went smoothly and efficiently.
Carlton
10/18/2007
Wow.........FAST.
Thanks!!!!
Jeff
10/18/2007
WOW! That had to be the best shopping experience ever online! Easy to use and thorough site, good prices, great communications on shipping and viola! A week later and Im looking at my installed hitch and rack. Unbelievable. Thanks!
Rick
10/18/2007
Etrailer.com is an outstanding company to do business with. Courteous Customer Service and prompt shipping! I would recommend this company to anyone!
Steve
10/18/2007
Great service!!! Arrived in two days, installed in 15 minutes and fit perfectly. Highly recommend & will shop here again!
Doug
10/17/2007
This is my 2nd buy form etrailer.com The first went soooo good that I made this #2 buy. your products so far are high grade stuff. that has gotten me good remarks. I got a hidden hitch. roof rack Rolla w/ extension. The service is right on the mark, THANK YOU
Ford
10/17/2007
This was amazing. I got on the internet and placed my order for a hitch and bike rack at 4PM. […] UPS delivered both items at 1:30PM the NEXT DAY. I had them both installed by 4PM. 24 hours from placing my order to being installed on my SUV!!!The best .com store I ever did business with in my life!!!
Greg
10/17/2007
Great product and great service. Thank you.
Mark
10/17/2007
I couldn't believe my package could arrive so quickly. Im very satisfied with how my order was handled! Thanks, Mike
Mike
10/17/2007
Great products, great pricing and quick shipping. This is my 2nd purchase from etrailer, 100 satisfaction
Pat
10/17/2007
i was pleased with the mirrors
Lamar
10/16/2007
I used the on line system to place the order but also had to call in for more information on the products. They were most helpful on the phone and the time to shipping was unbelievable. I will deal here again.
Thanks,
John
John
10/15/2007
Lightning fast shipping to Canada. Great products at reasonable prices. Great service, also. Many thanks.
Keith
10/15/2007
Great experience. Fast service and shipping. Item was ship next day after order placed. Certainly i will do business in the future with etrailer.com
Miguel
10/15/2007
Very broad selection and outstanding service.
Mike
10/15/2007
Thank you very much for your efficient service. I received the item yesterday.
Dolores
10/13/2007
etrailer .com - what a painless experience dealing with this company. My order was in stock and shipped out the same day - thank you etrailer.com
Jake
10/12/2007
Fast shipping. Easy purchase. Lowest prices on the net, as well as cheap shipping cost.
Jeff
10/12/2007
Perfect. Good price. Easy order. Great correspondence. Super fast delivery. This is where my future hitch related parts will come from.
Randy
10/12/2007
I would rate these folks 10 out of 10. Quick shipping, accurate products. Very good customer service and great web site. I'll be back!
Steve
10/12/2007
I ordered a very hard to find front receiver hitch for my 2007 Jeep Wrangler X from etrailer. The price was FANTASTIC, and the shipping was super fast. You guys really know how to serve your customers. I am a very satisfied customer... Ill certainly be back and will be sure to refer all of my friends to etrailer. THANKS.
John
10/11/2007
The product I bought is great. It was Trailer Hitch Step with LED Brake and Tail Light .
I would buy off of e-trailer again.
Ed
10/10/2007
I ordered the hidden hitch for my jeep and a 10foot cable with a lock. I ordered it one day and it was here in just a few more. Great service and a quality product. Thank you
Ernie
10/10/2007
Just wanted to let you folks know how great your product, price AND service are! I received my hitch and wiring harness ONLY 2 days after ordering on your site. The directions that came with both made installation a snap. Your pricing was cheaper than any of the local hitch shops! THANKS a bunch. Ill be sending everyone who needs a hitch your way!
Michael
10/10/2007
Excellent service. fast shipping.
Nikki
10/10/2007
...This is my second purchase from e trailer, it wont be the last.
Bill
10/9/2007
great service, Web site was very easy to use, and all my stuff got here very quickly even though I used regular ground UPS. Prices were very competitive. Overall you get a 10 out of 10. I will order from you again
Warren
10/9/2007
Ordered a hitch on Monday, came on Thursday. Installed it in an hour on Sunday. Saved $850 off a Acura factory hitch! Fit like a glove. Directions were perfect. Price, quality, delivery, an awsome experience. Thanks.
Dana
10/8/2007
Very efficient and prompt service. Shipping was very fast, and I was notified as it progressed. Thank you
George
10/8/2007
Great service & thanks for the follow up.
James A.
10/8/2007
Exact item we needed to make a 2 receiver into a smaller to put a bike rack on two of our trucks!
Marilyn
10/7/2007
Best service Ive had ordering on line.
I appreciate your fine service and will certainly be ordering again.
Al
10/6/2007
The hitch fit perfectly! I would advise other customers to be sure that the threads on the weld bolts on their vehicles are clean and ready to accept the bolts provided.
Bob
10/6/2007
Good products,good price, awsome service, Will use again for future purchases.
Jay
10/6/2007
Great service and communication with the purchase. Box was slightly damaged, but product was fine and has been installed to great satisfaction.
Jeff
10/6/2007
Very pleased with hitch, wiring and hitch attachment. Shipment arrived in about 5 days. Each of the 3 items had good instructions. When I had a problem dropping the exhaust muffler I checked etrailers internet site and there was a video under FAQ. Everything else was relatively easy. My skill level is about a 5 out of 10 and I completed the installation in about 3 hours.
I feel comfortable recommending etrailer.
Peter
10/6/2007
I would gladly shop etrailer again this is my second hitch from them they have earned my business. I look forward to them serving my future needs.
Doug
10/5/2007
Everything arrived in three days and I got the hitch put on and it looks good. I appreciate the fast service!! It was a pleasure working with your company.
John
10/5/2007
Great communication. Fast friendly service. Low prices, and great merchandise
Mark
10/5/2007
Items ship quickly, arrive safely, and are always as advertised. Great place to do business. Thank you
Daniel
10/4/2007
Simply GREAT.
After going to 2 local auto parts stores and a trailer supply store and getting nowhere finding the parts I need, I found etrailer. Within 5 minutes I had the parts on order and in my hands in a few days.
I know I saved a bunch of money too.
Frank
10/4/2007
I had a good experience with etrailer good service good price fast shipping and a good product
Jason
10/4/2007
Great service and fast shipment.
Rick
10/4/2007
LED lights exactly as I expected and delivered in average time. I plan to buy more.
David
10/3/2007
Your quick responses are why I buy all of the stuff I can from you. Thanks alot.
Duncan
10/3/2007
eTrailer has been a pleasure to deal with. I've ordered on two different occasions phone & online and each time the order was filled correctly and delivered promptly. When I called in the person answering the phone was very helpful and informative in making product recommendations to help me in placing my order. The installation was a snap. I have gone to […] in the past to have them install hitches in the past on some of previous cars. But, after doing this one in less than 15 minutes I only had to screw in 4 bolts I will never pay waste that kind of money again by using eTrailer. You saved me around $150.
Thank you
Gary
10/3/2007
Some of the best service I hage seen in a long time. Delivery went out the next day and when I needed info the nice ladies helped me and I got a return call from a technician within an hour that was very courteous. Thank Gayle
Gayle
10/3/2007
Ordered a hitch and bike rack on Saturday night and received both items on Tuesday! The instructions were simple to follow and I installed the hitch the next day. Awesome, I'll be back again!
Gerry
10/3/2007
Very quick response and delivery!
Jodi
10/3/2007
Waiting for shipment to arrive. Ordering process and shipping/tracking follow-up from etrailer.com has been excellent. Looking forward to installing a great product from a first class, customer friendly company. Thanks etrailer.com.
Kevin
10/3/2007
This has been the best on-line shopping experience that I have ever had. The staff are helpful, and everything was easy to do thanks to a great web site.
Lynn
10/3/2007
Etrailer is the BEST online store Ive ever used!! Where other places seem to take forever to send there products out, Etrailer is right on top of it and they get there products out fast. You have my business and Im telling everyone about how great of a company Etrailer is!!
Thanks!!!!!
Walter
10/3/2007
Ordered the hitch and light connector for an 06 Santa Fe. Received the components in a timely fashion. Installation of both the hitch and the light connector took only a couple of hours. The hardest part was disconnecting the muffler rubber mounts to install the hitch, and pulling out the clips on the carpeting to get inside to make the electrical connections.
Thanks.
Bill
10/2/2007
Excellent customer service and the fast shipping. You made me a believer. Thnak you!
Douglas
10/2/2007
Fast shipping and great communication. Never had to wonder about my items delivery. Three confirmation e-mails stating the process of my order. Couldnt ask for more.
Mike
10/2/2007
First class, As described,shipped quickly, great prices, Buy here !!!
Phil
10/2/2007
What a pleasant experience, quality product, fair price, excellent communication and prompt shipping.
thank you.
Sid
10/2/2007
doing a great job, my second order.
Alexandre
10/1/2007
Placed my order Tuesday, recieved my hitch and wiring harness Friday. All parts were correct as ordered. Great service, I am very satisfied. Thanks
Bob
10/1/2007
This is the second item we have ordered from etrailer and the service is awsome. Thank You!!!!!!!!
Eric
10/1/2007
The hitch was correct, all the parts were there, and it arrived a lot sooner then I thought it would. Thanks for the great service.
Tom
10/1/2007
Great selection, information and FAST shipping. Installation was a snap.
Bryan
9/28/2007
What good service! Thank you for providing excatly what you promised. I am a satisified customer, that has a new 5th wheel hitch that was sold and shipped at the best price possible. Ill be doing more shopping with etrailer.com!
Ed
9/28/2007
Excellent web site. clear and easy to read and navigate. Prices very reasonable. I definitely reccommend this site and Etrailer.
Gary
9/28/2007
Good prices and really low shipping costs.Hitch was here in just a couple days.I had a question and they called me back when they said they would and answered my question.I will deal here again when I need another hitch.
Rick
9/28/2007
I do a lot of internet shoping and my experience with E-trailer has been very positive - To them you are truly a customer and get this - when you call them - you get a real warm person to help - A great company would recomend them to anyone
Paul
9/26/2007
Quick - easy - very good.
Susan
9/26/2007
I ordered a trailer hitch and a bike rack carrier the order was shipped with in three days. To put the hitch on only took about 30 mins. only had to drill two 1/2 holes. fit like a glove.
John
9/25/2007
Fast shipping, product was as advertised at a good price. Definitely would buy here again.
Richard
9/25/2007
Holy smokes - you guys are fast. Thanks Shaun
Shaun
9/25/2007
Excellent
Veli
9/25/2007
This morning this order arrived and I just finished installing ! Just perfect thank you
Hans
9/24/2007
Y'all are first class :)
Michael
9/24/2007
Excellent product, exactly as described
Mitch
9/24/2007
The order was easy to do and it came very quick and was all I had expected. Thank you. I would order again.
William
9/24/2007
I just wanted to say, you guys are awesome. I ordered a 5th wheel hitch. Received it, but was missing the hardware. I contacted you about it, and you sent me replacement hardware immediately.
Thanks for all you've done
Bruce
Bruce
9/22/2007
My husband was thrilled with his new Ford hitch cover. Thanks for making everything so easy!
Jody
9/22/2007
Nothing available in area [100 mi] ordered on a Saturday and received via Ups 3day with time to spare to make my moving date. Recd Thurs am after order. thanks, I live in remote area and appreciate service,
Judith
9/22/2007
Great service, very helpful after the purchase. I fully recommend to anyone.
Charles
9/21/2007
Excellent service both on the phone asking for information and the web. Look forward to recieving the item.... Thanks
Donald
9/21/2007
Outstanding shopping experience! I never realized how complicated buying a ballmount and towing equipment could be. I called for help, and I was carefully walked through all of the complexities. My order was shipped the same day!
I highly recommend eTrailer, and I plan to buy all my towing products from them.
James
9/21/2007
Thank you, and everyone at etrailer.com, for the great customer service I
received. I got friendly technical advice before my purchase, my order was
processed immediately, and the shipment arrived on my
door in just a couple of days.
Thanks again, and keep up the good work.
Nick
9/21/2007
Excellent site! Intuitive! Informative!
Joseph
9/20/2007
I recieved my order on monday and thought, That came pretty darn fast.
Thanks for everything !!!
Steve
9/20/2007
It was a pleasure doing business with etrailer.com! They went out of their way to make sure my order was successful... Great customer service!
Wendy
9/20/2007
I thought that the web site for etrailer was very well formatted to find what I wanted and I would recommend etrailer to everyone I know they were very prompt in their shipping and answering any and all my questions
Brandon
9/19/2007
Excellent price for the product. You were one of the only companies to have this part, as […] and […] could not get a hold of the correct part as I ordered twice from both. Excellent feedback once shipped. Thanks for everything.
Dana
9/19/2007
Fast Easy Cheap!! What more can you ask for?
James
9/19/2007
I was able to find exactly what I was looking for, with awesome descriptions of the merchandise. The order, check-out and payment processes were super easy and the shipping was smokin fast. I ordered my stuff on Sunday and it arrived on Wednesday. By dinner time it was installed. The next time I need a trailer hitch or accessories, Im coming to E-trailer.com.
Thanks so much for a painless online purchase. James
James
9/19/2007
Got my hitch for my 98 Saab 900SE in the mail today and had it installed in about 20 minutes. The hitch was very well made and fit perfectly. The only difficult part of the installation was getting the bolts into the holes in the car because they are hard to reach. I found that hot gluing the bolts to a wire coat hanger allowed for much easier installation. This was a very well made product with great shipping. I highly recommend e-trailer. A+
Robert
9/19/2007
The bike rack went together with ease.
Everything was in the box,no missing parts. It was very stable on my first trip with it.Works well with womens bikes also.
Delivery was prompt with no mishaps.
Good job
Scott
9/19/2007
After hunting through many dealships trying to find the wire harness I need for a new vehicle after finding one found the price to be $125.00 I stumbled across etrailer on the net and lo and behold found what needed for less than half the price of the dealers list. Thank you etrailer!!!!
Dan
9/18/2007
Last year I'd purchased a Curt hitch and wiring harness from etrailer. Liked the price, service and product so well I'm back this year for another hitch and harness for another truck. Highly recommend etrailer.com and Curt products.
Rod
9/18/2007
Incredibly fast shipping. Hitch and wiring assembly took about an hour to install with NO drilling. Couldn't have been any easier! Thank you very much for the great service.
Ray
9/17/2007
Best price, name brand products, fast and free shipping, how can you go wrong. I received the product at my door in three days. Etrailers prices are by far the best. Thanks again.
Dan
9/16/2007
Just wanted to complement etrailer regarding the perfect glove fit of the trailer hitch that I purchased from you for my Chrysler 300C. I must admit that 30 minute install time seems fast. I guess Im a bit rusting when it comes to mechanical ability because it took me slighter more than 2 hours to install it. No matter, Im still a happy camper.
Thanks etrailer.
Gerry
9/16/2007
Got the package and installed in about 20 minutes. Went on better than I expected and was happy they sent the spring bolt puller to pull the bolts through. Very happy with the product.
Bob
9/14/2007
This is my third time ordering from etrailer. I have always received the correct part at a good price with speedy delivery. I would highly recommend etrailer.
James
9/14/2007
quick shipping, great service, glad I found you.
Thanks,
Mark
Mark
9/14/2007
I don't know where a person could get better service than from you guys!!! I ordered a brake controller and a hitch. Both were delivered in a couple of days. I will definately order from you again. Just wanted to say thanks for the awsome service!! You guys are great!!
Scott
9/14/2007
I think you have a great service here. I have had a [heck] of a time finding parts specific for my dakota locally. Great job!
Tim
9/14/2007
I am very pleased with the quick response and shipping of my order.
I will not hesitate to use etrailer.com again.
Doug
9/13/2007
Just wanted to give you a pat on the back, and an atta boy or girl as applies. I recieved my order yesterday and have installed and used my new hitchand bike carrier. all fit and works well.
James
9/13/2007
This is a great site with a broad selection of trailer equipment. I particularly liked the online availability of installation instructions for trailer hitches. Great website interface, very simple. I would recommend this site to others.
Evan
9/12/2007
Great website, loads of good stuff at great prices. Had to call and place my order. Great service, very quick. My order shipped same day. Thanks etrailer
Johnny
9/12/2007
WOW! great prices and fast shipping
Joseph
9/12/2007
Exceptional high quality professional
service. Extremely helpful in solving my particular prolem. Outstanding.
Al
9/11/2007
I have purchased equipment from Etrailer several times. Each time, Ive received high quality equipment at very reasonable prices. Items are shipped very quickly. I highly recommend this business!
Allan
9/11/2007
The item was easily found on the website and was very promptly shipped. You have been very good to keep me informed about status of order. Thanks.
Buddie
9/11/2007
I was pleased with the description of the item. I am definitely pleased with how fast it is getting to me.
Donna
9/11/2007
Extremely quick turnaround. Was shipped within hours of buying.
J. D.
9/11/2007
Excellent quality
Website
customer service
guarantees
Have recomended website to our car dealership in Aitkin Mn GM and also to our friends. Thank you
Rick
9/11/2007
Shipped and arrived amazingly fast. Installed with supplied instructions in less than one hour. Thanks for your excellent products and service!
George
9/10/2007
I recently purchased a Hidden Hitch and accessories for my 1999 Honda Odyssey. Delivery was prompt and everythig arrived without damage.
Eventhough the install time was only estimated to be 30 minutes, I was expecting problems due to the age of the vehicle, the need to temporarly the exhaust pipe, and concern about trying to align the holes in the hitch with the holes in the frame.
I was really surprised how easily the hitch installed. Dropping and reinstalling the exhaust pipe was no problem and the holes in the hitch lined up perfectly with the holes in the frame.
The only problem I encountered was the threaded holes in the frame being so badly filled with 8 years of road crud that the mounting bolts could not even be started in the threads. The problem was solved by running a tap, purchased from a local machine tool supply house, through the holes to clean out the crud.
Once the hoels were cleaned out, the hitch was easy to install, everything lined up well, and it probably could have been done in 30 minutes.
Since metric taps of the size and fine thread pitch required are not normally available at home centers, etc., you might want to consider offering them for sale to customers. The one I purchased was about $11.00 and made the job so much easier, it was well worth the extra cost.
Thanks for the great products and excellent service
John
9/10/2007
I haad a great experience. the web site was very easy to use. everything I ordered was in stock and arrive in a timly manner. great instructions included with the hitch & wiring kit. keep up the good work
sam
Sam
9/10/2007
Your telephone representatives were excellent. I had several questions and both the sales people that I spoke with took there time and made sure I got the right answer for my specific towing situation. They handled my order personally and ensured that it shipped as soon as possible. I will definitely use etrailer for future purchases.
Warren
9/10/2007
Great price, fast and user friendly ordering service, well informed on when my order will be ship
Arnold
9/9/2007
It arrived and I installed it just like the instructions said I could. I
couldn't be happier. Thank you
Bill
9/9/2007
Received hitch # 65022. Installed and fit perfect. Recommend this hitch for an early 99 F-350.
Ed
9/8/2007
Thank you, this is my 3rd order and you guys are the cheapest!
Mark
9/8/2007
You may or may not find a cheaper price on the internet. But you will not find better service. Third hitch I have ordered from e-trailer.com the past five years. Always prompt shipping, e-mail notifications during the order/ship process and have received exactly what I have ordered. I have recommended this site to many friends in the past and will continue to do so. In this age of questionable customer service, its nice to see a merchant that still truly believes that the customer comes first!
Rick.
9/7/2007
I spent two days looking at dozens of websites for trailer info, hitches and parts. Wasted many hours as all I needed was at your site which was excellent to navigate, informative and the best overall pricing and shipping. Just placed my order and am looking forward to many future purchases.
Shaun
9/7/2007
Thank you for the fast service. Your web site is very impressive. The fast service and great communication provided by etrailer was second to none. They processed my order immediately and shipped it out in less than 24 hours. I will definitely buy from this company in the future. Thanks for a great internet experience.
Kerry
9/6/2007
My trailer hitch showed up yesterday and I have installed it .
Looks great .Thank You !!! for the great service.
Thanks and have a great day
Mike
9/6/2007
Fast service!
Edward
9/5/2007
Super Fast shipping. Easy on line ordering. Courteous phone customer service. The price we paid was well below what any of the stores in our area were charging for the same product. High quality product. We will definately buy again
Ray
9/5/2007
I ordered 2 hitches and was very happy with how fast that etrailer shipped them out. I would say to anyone this is the place to order your trailer needs. Keep up the good work etrailer.
Jay
9/4/2007
I bought a hitch for my montero sport. Everything was as described and shipped quickly. Installation was easy. The bolt threaders worked awesome, without them I would still be trying to put the hitch on. Thanks for a great product at a great price.
Judd
Judd
9/4/2007
New 2008 Scion XB and the Trailer Hitch works perfectly. I especially like the fact that it does not stand out in reference to looks. The XB is white so the black hitch works perfectly.
Royce
9/4/2007
Everything went smooth my order was shipped out promptly and it was a pleasure doing business with you all thanks
Barry
9/1/2007
Ordered trailer hitch at a very good price. Got Trailer hitch in about 4 days. I am very happy. I recommend Etrailer.
Philip
9/1/2007
Just bought a hitch and wiring kit for a Hyundai Tucson. What a great deal, easy to install and wire, looks good also. Great Product, Fast shipping.
Thanks Rusty
Rusty
9/1/2007
Great service!!! I am so glad that I found this website, they offer great products at low prices, and it doenst take forver to get what you ordered. I would definitly use them again and will tell others about them!! Thanks for such great service.
Darren
8/31/2007
Excellent service. Fast, responsive, and easy to use. Great product too! Highly recommended.
Jack
8/31/2007
fast, cheap, and expedient service
Jim
8/31/2007
The personell at etrailer are Fantastic! Great customer service in a time of we dont care attitudes they went above and beyond to help make sure that I got the right product the first time. Super fast shipping too.
Rick
8/31/2007
Excellent-fast service.Thank you!
Steve
8/31/2007
Ordering, timely responses, and informative/responive shipping, is excellent. Thank you.
Warren
8/30/2007
Its the only place I purchase my Hitch needs from, they always have what I need in stock!
Craig
8/29/2007
Very good would use you again
David
8/29/2007
Your web site was easy to use and prices are great. Easy tracking info and quick communication. Thanks
David
8/29/2007
Good products, fast shipping
Ken
8/29/2007
Excellant product selection, service is A1, and fast
Ronald
8/29/2007
Very helpful with finding a hitch that will work. Customer service was very friendly and helpful
Allison
8/28/2007
Thanks for getting my order to me so promptly.
Ken
8/28/2007
I was happy with the selections and prices. My merchandise was shipped the next day and I plan to return.
Lynette
8/28/2007
Gr8t product. Gr8t price. Easy Install. Perfect fit. Good Communication. Quick Shipping. Would do again.
Tim
8/28/2007
Easy to use online store, quick shipping, great product. Ill buy from etrailer again, for sure.
Andrew
8/27/2007
Received trailer hitch today right on time. It is a quallity product and all parts
were there / Very happy with your product and your service.
Les
8/27/2007
Fast shipping and very satisfied
Mike
8/27/2007
Have purchased sever items from etrailer in the last month. All the products arrived on time and great.
Thanks
Russ
8/27/2007
I have told four different people about this and they are now customers. Thanks guys…
Tony
8/27/2007
I filled out the form for tell us what you think on 08/08/2007 when I placed my order but it doesn't show up on the list. I guess I'm not worthy! Anyway, great prices, service and shipping rate. The vehicle year, make and model feature works great and quickly lists all compatible items taking away all guess work. I'll definately be back and will recomend you to all.
Gator
8/26/2007
etrailer was the only company internet or brick and mortar that had a hitch rated at 5000 pounds for my 2007 Kia Sorento Of course the dealer had one at 3 times the cost. I ordered it and within 3 days it was at my door. It fit like a glove and I installed it within 30 minutes. I couldn't be happier with their service or the product.
Allen
8/24/2007
My husband was amazed, the hitch will fit perfectly without any problems, no hole drilling and he is shocked at the price I paid. He is a service manager at a Chevrolet dealership and they quoted him a price of $250.00 from FORD without installation and minor modifications. He said he should have me get all his hitches, I did great!!!
Thanks!!!
Linda
Linda
8/24/2007
etrailer was fantastic! I do alot of business on the web and was able to track my 5th wheel hitch order from the day it shipped to my front door. The carton packages were excellent and secure. Thanks again for the outstanding customer service.
Ron
8/24/2007
Great products and price.
Troy
8/24/2007
Just to say thanks, this was the 2nd tow hitch I ordered from you. All was perfect, a pleasure doing business with you.
Once again, thanks.
Allan
8/23/2007
Rec'd the 5th wheel hitch and rails as promised. Thanks very much for fast service and the communications about shipping. Would most certainly shop with you again
Joyce
8/23/2007
I just want to say thanks, The hitch fit my pilot and was as simple to install as you said. Next time I need a hitch or accessory I will look to you first. Thanks, Tom
Tom
8/23/2007
Great price and very prompt service.
Greg
8/22/2007
I just wanted to take a second and tell you how impressed I am with the speed of the order and shipping. I just ordered the equipment this morning, it is great to see that it shipped already. Thanks again for the quick work.
Jeff
8/22/2007
I got it Monday and it was so easy to install. I did
it last night and was really impressed at how easy it
went and I was done in less than an hour. Thanks!
Norman
8/22/2007
The best place on the net to do business with. etrailer is great.
Richard
8/22/2007
I has been a pleasure.
Joe
8/21/2007
Great service
I needed to be on the road from Michigan to California with a trailer in tow in a matter of two days. Etrailer hooked me up with everything I needed and assured me of delivery. My trip will start without a hitch and a little extra sightseeing money in my pocket.
Thanks Etrailer.com
Larry
8/21/2007
Ordered hitch on Thursday and it arrived on Monday. Fast shipping. Great price. I had it on my truck in twenty minutes. Ordered a wiring harness also. Simple plug up and go. Doesnt get much easier. Thanks ETRAILER.
Sam
8/21/2007
A good product and fast shipping. Keep up the good work!! Art
Arthur
8/20/2007
Talk about service, I have never seen better.Shipped the same day as ordered.If UPS does its job a person could not ask for more. There were emails from etrailer confirming shipment and tracking info. Thanks etrailer
Greg
8/20/2007
I have used Etrailer.com Four times now. They are now added to my favorites in my web search. Buy without fear from this outfit!!
Thanks for everything, John
John
8/20/2007
Had to wait as item was back ordered but communication was excellent I actually speoke with real people and I'm satisfied I got a good deal and good service.
I looked locally for a trailer light converter solution for my Chevy Venture and I unable to locate a better product than I got on etrailer. I used etrailer about 4 years ago and I am back. This is one site that I bookmark for vehicle accessories. This site saves me time and gets me the right product for my needs.
Marty
8/18/2007
Great place for rv parts, hitches and other products. Great prices and fast inexpensive shipment. just a great expierience. thank you etrailer
Patricia
8/18/2007
Great job thanks Better deal than anywhere I have found. Thanks
Mike
8/17/2007
Etrailer customer service is one of the best I've ever done business with.
With their helpful staff and great communication via email, They make the whole online purchasing thing as easy as possible.
Rick
8/17/2007
Your people were very helpful and the order shipped very quickly. Im very happy with your company. Thank you!
Steve
8/17/2007
I have ordered from etrailer several times and am pleased with the experience each time. Thanks for running a honest operation. Not all online parts companies are honest.
Charles
8/16/2007
I ordered my cargo carrier on line Sunday and rec. my order Thursday their system was very easy to use and etrailer let me know where my order was the whole time.
Nice Job Etrailer
David
8/16/2007
The Website flows great and is easy to work. Customer service is great and helped me with any technical questions that I have. The prices are the lowest around.
Thank you,
Jason
Jason
8/16/2007
A pleasure to deal with and well informed. Not the cheapest, but you get what you pay for.
Joey
8/16/2007
Thank You!
As always you Guys have come thru for me in the nick of time. I got my shipment today and I'm ready to leave for my vacation.
Thank you again,
Very Happy Customer
Peter
Peter
8/16/2007
WOW!!
My order just arrived! Do you guys have some sort of teleporter from
Star Trek or something? That was
Jimmy-Johns-Subs-So-Fast-You'll-Freak-Fast!
Thank you so much.
Teresa
8/16/2007
The window covers fit very well. They were easy to install. They arrived early.
Bill
8/15/2007
Excellent price and service. The items I ordered arrived in 3 days and where exactly as described on the website. The website itself is tremendously helpful in selecting the correct items for your particular vehicle.
Daniel
8/15/2007
I ordered the 118401 T-one Wiring Harness for my 2006 Kia Sportage. This was the easiest purchase and the installation was a snap. Dont go to […] to purchase the universal wiring harness, thats a joke. Use etrailer.com!!
Shannon
8/15/2007
This is the first time I have used etrailer. I wish I would have known about them sooner. My experience with them ordering parts, has been great. I will definately use them more often. I have taken my other mail orders out of my favorites, and will only be using etrailer.
Carl
8/14/2007
I was pleased with the buying process. I would not hesitate to purchase products from you again.
Chad
8/14/2007
Great. I have purchased two assemblies and everything was great ...even the service call I made ....delivery was prompt and instructions good.
Don
8/14/2007
I have used etrailer many times and never been let down, I will never look anywhere else.
Joseph
8/14/2007
Excellent service...I will DEFINATELY use you folks again! Thanks for the great service
Lance
8/14/2007
I want to thank you for the outstanding customer service. From the time my order was placed until it was shipped I was kept informed of the status of my shipment. I want to thank you. I will definitely do business with your company should I need any other products. Again Thank you.
Michael
8/14/2007
Absolutely outstanding service! Practically instantaneous shipping, had the order in 2 days, exactly correct and best prices I could find.
Will be my dealer of choice for all towing related purchases.
Phil
8/14/2007
Wow, very fast shipping. The hitch fit perfectly. Thank you.
Robert
8/14/2007
Everything went perfectly. I ordered a Brake Controller, Wiring Adapter, and a Hitch Cover, and they arrived three days later. Low prices, and very fast shipping. I will definitely order from etrailer.com again.
Steve
8/14/2007
Great job. Everything was shipped before I expected and came is good order. I will recommend you and your company to anyone who may need your products.
Tom
8/14/2007
Great folks to deal with. Fast efficient shipping with just the right amount of communication.
VJ
8/14/2007
Great prices - Fast service. My order was shipped in 1 day and the price was right.
William
8/14/2007
Superior product and fast as lightning shipping. Glad I found your website! Thanks.
Gina
8/13/2007
All the bits and pieces fit, and now I'm ready for my first bike trip!
THANKS TO ALL AT E-TRAILER!
John
8/13/2007
Outstanding service. Hitch looks great on my Jeep. The best service that I have gotten in a long time. Shipping is real fast and the items are exactly as described. I will buy again. You would search a long time to find a better company to buy from.
THANK YOU
Irvin
8/12/2007
The hitch and accessories arrived very quickly after I placed the order. The hitch went on easily as you said it would.
Robert
8/12/2007
The hitch was as advertised. Received my hitch with in three days. The instruction were easy to follow. When I talked with the sales person she was very helpful.
David G.
8/11/2007
One of the best purchases I have made on the internet. Sale was handled very good and merchandise received in a very short time. Well pleased with etrailer.com and the person I was dealing with. They would be hard to beat.
Bill
8/10/2007
Great experience. I ordered on a Friday and it was delivered the next Wednesday.
Chris
8/10/2007
I have experienced unprecedented customer service today with
etrailer.com.
Thanks so much! You must belong to a fascinating organization!
Dustin
8/10/2007
I really have to give you guys credit, I ordered my hitch and wiring connector on Tuesday, late in the afternoon and got the darn box today Friday, now thats really good service especially from MO. to MA. I probably wont have a chance to install it till sometime next week but it looks like a piece of cake to put on. Rest assure if I need anything else it will come from Etrailer. Thanks for the speedy handling, great job.
Ed
8/10/2007
All items were exactly as described and sent in a timely manner. Very pleased.
Erik
8/10/2007
Excellent service, good prices, fast delivery, easy to use website.
Joel
8/10/2007
Excellent, fast shipping, great products.
Roger
8/10/2007
I'm impressed! Great price and the hitch arrived very quickly. Thanks for your excellent service!
Todd
8/10/2007
Great
Webb W.
8/10/2007
The hitch went in without a hitch and everything looks and works great. Took about 20 minutes, including lowering down the spare for better access.
Bernie
8/9/2007
Guys. I am simply amazed. I ordered the trailer hitch on Tuesday at nearly midnight and it was delivered to my house on Thursday morning by regular UPS. Lightning fast. Thanks for the great deal. The hitch looks great and looks exactly as ordered. I will put it on this weekend. Thanks Again,
Brett
Brett
8/9/2007
I really like doing business with you people. Man I wish every company was as fast and thorough as Etrailer.
Don
8/9/2007
These guys know e-commerce. I got everythinhg I needed and it shipped the same day
John
8/9/2007
eTrailer had the best deal on my carrier...Received very quickly as well.
Steve
8/9/2007
Trailer hitch order was expedited at no additional cost. It was shipped by UPS and arrived the next day, one day before expected delivery.
Thank you
William
8/9/2007
Its was a easy and very helpful experience. Thanks, Dave.
Dave
8/8/2007
This was too easy. Web-site guided you to all that you could want. Just Point and click.
Donald
8/8/2007
My first order with etrailer and will not be my last, my order was small and they handle it with great pride, let me know by e-mail when they receive it, when it was shipped and even had a link to go to to track it. Order came today as it say it would. I'm a 100 pleased with my first time using etrailer ands hats off to all of you great job and from a happy camper.
Larry
8/8/2007
Everyone was very helpful it was a pleasure to do business with you
thank you
Richard
8/8/2007
WOW!! Best online price. Ordered late on Saturday night, had the hitch bolted on to the Highlander Tuesday afternoon. Couldnt expect any better service. I'll be back.
Steve
8/8/2007
Thank you so much for the very quick delivery!!!
Sydney
8/8/2007
30 seconds after I had placed my order, I received an email with my order number confirmation, in stock and shipped almost immediately with ups tracking. Friendly courteous, and teck questions answered up front. You price out several brands, and won't find a better price on the net. . .This is a site thats doing all of the right things.
Hats Off to eTrailer . . . .
Tom
8/8/2007
This was the second time ordering from etrailer, and it was a great experience. The order was shipped fast and delivered on the exact date that they said it was. I priced what I ordered in the town I live in, and I saved $100.00.
Dave
8/7/2007
Thanks for great follow up service
David
8/7/2007
Thanks for everything. My hitch looks great on my truck. Appreciate the service.
Doug
8/7/2007
Absolutely brilliant customer service! From placement of order, notification of target shipping date, to shipment tracking information. Etrailer is the best customer service I have experienced in a very long time!
John
8/7/2007
you guys rock!!!!!!!
Juan
8/7/2007
Bravo. Ordered DrawTite hitch and wiring harness on 8/3, shipped UPS ground. Arrived on 8/7. Website ordering quick and easy. Product is excellent, and easily installed. Great value. Saved more than 40 over what a dealer quoted me for the same products. Thanks. I'll be back.
Mike
8/7/2007
I just want to say thanks for the prompt service. Harness was easy to install
and it works great.
Fabian
8/6/2007
Fantastic service - received delivery two days after order. Just what I ordered. Would recommend them.
Gordy
8/6/2007
Great service, fast delivery. The only place to shop for trailer Parts.
John
8/6/2007
Wow that was fast! Thank you
Marilyn
8/6/2007
Extremely fast shipping and great communications.
Tony
8/6/2007
My experience with etrailer.com was a very good one. My order was in stock and shipped to me right away. I got my order within 2 days. Delivery was prompt and my order was as stated and complete. I would do business with etrailer.com again.
Thank You.
Anthony
8/5/2007
Fast shipping, easy to install, with no problems.
Pat
8/5/2007
You have great service.
Dave
8/4/2007
Once again you came through with the right product and record speed of delivery. I am amazed at how absolutely perfect my new hitch receiver fit on my vehicle. Installation was straightforward and done within the hour. I did forget to remove some cardboard packing that protected the hitch until a friend asked if I was going to finish unwrapping my new car.
Randy
8/4/2007
I purchased a trailer hitch and wiring harness for my 2007 Hyunsai Sante Fe. The price was excellent, and the products arrived in just a matter of days as promised.
Install instructions were simple and adequate for the hitch and a bit more complicated for the wiring harness. In both cases the install went as advertised. I called customer service for a quick clarification on the harness and was called back within an hour by a very knowledgable representative.
Next time I want to purchase anything for my Hyundai I am looking here first.
Quicker, less expensive and faster than [….].
Joe
8/3/2007
shipping is lightning FAST. order came in 16 hours later. thanks to the crew of etrailer. now I'm ready for our planned camping.
Mesindo
8/3/2007
You guys are so on it! Thanks for the prompt experience.
Mike
8/3/2007
Excellent experience. I didnt think it was going to be as easy as it was. The directions were great. The price ws great. I didnt even have to jack up my SUV or put it up on a lift. It took the estimated time to install they said on the website. Also, the hitch arrived earlier than expected. THANK YOU!!! I will definitely reccomend etrailer.com to everyone I know!
Patrick
8/3/2007
I felt much comfort in the way I was contacted through out the whole shipping, purchasing, and checkout procedures, would defenitely do business again. thanks. prompt service
Alejandro
8/2/2007
Great customer service. On time delivery. I will purchase more stuff from etrailer in the future. Thanks.
Allen
8/2/2007
I ordered a trailer hitch and electrical part from your company on 7/27/2007.
I am very impressed with your company's service. The product arrived on Wednesday 8/1/2007. I used the standard delivery. Very Fast.
Your follow up e-mails from the time of order to shipping keep me informed and supplied me with a tracking number.
I would recommend your company to others.
Thanks for the great service.
Bill
8/2/2007
Thanks for the great product. Arrived quickly. Installation was a cinch.
Bill
8/2/2007
Great service, Fast shipping and very nice Hitch. Got a hitch for 2007 X-Terra and it was a snap to put on. Fit perfect no need to drill holes or adjust in any way. Not a bad price and price made even better with ... shipping and no sales tax! Dealing with etrailer.com is a pleasure.
Janie
8/2/2007
Using etrailer.com for two cars in our family has been a great experience. When the dealer told me that there wasnt a hitch avaliable aftermarket yet for our 2008 Buick Enclave I knew I could prove him wrong with etrailer.com! Sure enough, etrailer had it in stock and it shipped the same day I ordered. The hitch arrived with easy to follow directions, and I installed it in about 30 minutes saving time and money. I will continue to spread the good word about etrailer.com!
Jody
8/2/2007
What an awesome deal, delivered within 4 days at a great price. The hitch was perfect! Took less than 20 minutes to mount and was a perfect fit. Will do business with again, thanks alot.
Kurt
8/2/2007
2005 Honda Pilot- Hitch fit like a gem, took me about 20 minutes to install by myself.
Adam
8/1/2007
Fantastic Service !!!!!!!!!!
Byron
8/1/2007
My order has already been shipped with a tracking number sent to me so I can check on when I will receive my item. It has been a pleasure to do business with etrailer.com. If we are again in need of something related to towing, you will be my first call. Thank you very much.
Gail
8/1/2007
I already ordered and received the hitch. It fit and works great.Thank
you. I am very happy with your company.
Kevin
8/1/2007
Very good product, easy to install considering I'm not a mechanic. Etrailer does not lie in their ads and shipping was excellent. I ordered on a Tuesday morning and my hitch was here Wednesdy morning. Thanks etrailer I will be a repeat customer.
Lou
8/1/2007
The best online shopping experience I've had. Great prices and very prompt on shipping orders out and if you have any questions they're answered the same day!
Michael
8/1/2007
I dont believe your service could have been any better! You had what I needed and it was in stock. The best part was I received an e-ail conformation that the item had SHIPPED within an hour of placing the order, and I had my merchandise in just a few days! Ironically, I only found your site because [..] couldn't deliver as promised. It turns out you that guys are the better deal all around. Whatever towing stuff I may need in the futer, its coming from etrailer.
Peter
8/1/2007
What a great company....very easy to work with on the phone and extremely helpful too.
I love my cargo carrier and cartop carrier!
Thank you....Ill be doing business with you again!
Shari
8/1/2007
etrailer was wonderful.
Chris
7/31/2007
Thanks for the customer service. I appreciate the rapid response.
Jim
7/31/2007
Smooth transaction. Everything shipped and received as promised with follow-up e-mails. Great company to do business with. Quite satisfied.
Robert
7/31/2007
Great service from you.
The hitch, etc. arrived promptly and in good condition. All was
easily installed. Thanks very much. I'll recommend you.
Brian
7/30/2007
I bought a wiring kit for my 03 windstar. It arrived quickly and I installed it in less than an hour. works great, and my trailer is rolling again.
Brian
7/30/2007
Great personal follow up service. Much more than I have experienced in the past when purchasing on the internet. No question but that I will purchase again at etrailer.
Gene
7/30/2007
I have a business and we dont hear enough when we do something well so I though I would pass along our experience with etrailer.com...The products we recieved were quality, price was best we could find and we received them in 3 days of ordering. Unbelievable. By the way your web site is also easy to navigate. We will be back next time we need something. Thanks
Janet
7/30/2007
I'm more than pleased with your service and will recommend to others!
Thanks!
Matt
7/30/2007
Everything was easy: browsing for the item, ordering, receipts. I was notified promptly by email of the status of the order and of the availability of the product. I was very satisfied with the process.
Rainer
7/30/2007
Items got here so fast...had to order some other stuff
Reginald
7/30/2007
Etrailers website experience was one of the best ecommerce sites I have experienced. The ordering process and check out was extremely easy. Payment options were many and the shipping was an added bonus! I couldn't believe how quickly the order was filled and shipped.
Ronald
7/30/2007
Perfect!
Thank you baby!! :)
Tina
7/30/2007
Service at etrailer is wonderful. Everyone that was in contact with me was nice and kept me updated with my order. I would recommend etrailer to anyone looking for trailer/towing needs
Noah
7/29/2007
Fast delivery. Bought a complete towing package hitch, trans. cooler and electrical. 3 1/2 Hrs. later it was done, this was my second Hidden Hitch and it only took 30 mins. to install. And as for etrailer just read the feedback what else can I say but Thanks!
Tom
7/29/2007
Great products, great experience! Thanks for your affordable prices.
Glen
7/28/2007
Easy ordering with the best price I found. The hitch and wiring harness are perfect and easy to mount. Shipping was lightning fast. Great service.
Jim
7/28/2007
Product was received in excellent condition, unexpectedly in 2 days. Thank you. Items were as advertised . Thank you.
John
7/28/2007
Every thing arrived promptly. My order was placed on Sunday evening and was delivered to my door by noon on thursday. The hitch was installed that afternoon and I picked up a boat in the neigborhood that evening. I would recommend your company to anyone who needs your products and the pricing was terrific too!
Tim
7/28/2007
Wednesday morning I was googling for for a trailer hitch and stumbled on to etrailer.com. Found what I wanted and at a lower price than what I had seen so far. I ordered the hitch Wed. afternoon and had it on my truck by 2pm Friday. A good quality hitch.
You guys are great!! Thanks for the fast delivery.
Don
7/27/2007
from the ordering to the delivery, everything went smoothly. the hitch fit perfectly and the wiring harness worked fine. I would definitely use etrailer.com again. keep up the good work !!!
Ira
7/27/2007
Hitch shipped the day I ordered it and arrived a few days later. Very fast and efficient. Most important, the hitch fit my Subaru just fine!
John
7/27/2007
Ordering and shipping process was very fast I got the part right on time. The step by step directions were easy to use and were very helpful. Do not recommend putting the Hitch on by your self, would of been much easier with two people. The wiring harness was extremely easy and fast to put on, can't even see it after you are done.
Phillip
7/27/2007
Will tell all my friends about my great experience with e-trailer.
Ron
7/27/2007
Very pleasant experience.
thank you so much!
Amy
7/26/2007
I was amazed at the speed in which my order was shipped and received by me.
Everything was as advertised and anyone could install the trailer hitch I purchased with little expertise. A couple of wrenches sockets are best and about 15 minutes and voila it is finished. Fit is perfect for my Jimmy.
Thank you for everything!!!!!
Bill
7/26/2007
GRRRRrrrrrrrrrrreat! Thanks.
Ken
7/26/2007
Excellent prices. Great hitch lookup tool. Easy checkout. Thanks, etrailer.com
Mike
7/26/2007
Just wanted to pass a simple note of thanks for getting my order delivered on time, and 100 correct. The entire process from ordering to delivery was flawless. I originally placed my order with another company [..] I was charged for it, received the wrong hitch 2x, After 30+ days I still hadn't received their product. Thats when I called etrailer and less than one week later- Job complete.
Thanks for everything-!
James
7/25/2007
Wow! That was fast.
Thank you for shipping out so quickly!
Jason
7/25/2007
Thank you very much for shipping my package so fast. again Thanks for the great service.
Joe
7/25/2007
This is my second experience with etrailer.com. I picked the products, ordered them, they ship the next day, and I get easy step-by-step instructions. What a great way to shop nice job, etrailer.com!!
Joe
7/25/2007
Great and Fast service. Fantastic price! A hard to find hitch for my Jaguar and etrailer came through with A-1 Service. Thank You!
John
7/25/2007
the service was great. the phone line help was helpful, direct, and polite a nice change from the people here in the California offices.
Order was shipped within hours and advice given on how to save shipping costs. Great job, ETRAILER.
Marc
7/25/2007
Just wanted to pass along my thanks to etrailer.com for offering a good product and for delivering the Hidden Hitch model 90155 I recently ordered. I installed the hitch without any problems and it fit like a glove!
A pleasure to do business with your company and I will highly recommend.
Tom
7/25/2007
Thanks for the fast service
Christopher
7/24/2007
Received the hitch in good time. Really great doing business with you.
Keith
7/24/2007
Great service and everything worked fine. I recommended your site to a friend of mine.
thanks.
Patrick
7/24/2007
Very positive so far. They were extremely helpful on the phone and I just logged in one day after recieving my shipping notice and it says its already delivered at my home. I called the wife, and its there! Wow! That is shipping that exceeds all expectations! I cant wait to get home, dig through it, and start planning my installation.
Richard
7/24/2007
Everything got here as advertised and I successfully got all my items
installed on my Chevy Truck this weekend. Great Service! Thank you.
Mark
7/23/2007
Well..... Ease of ordering, Prompt processing of order, Quickly placed into the UPS system.... ordered on Thursday and delivered to my door on the following Monday...... a real no brainer... etrailer rocks again.
Patrick
7/23/2007
I have it installed and looks great on my car. Thanks for providing a quality product in a timely manner.
Richard
7/23/2007
My experience with etrailer.com whas very helpful and easy.
Sean
7/23/2007
The product selection, customer service, low price and shipping speed are reasons I shop with E-trailer for all my hitch and accessory needs. Recently I purchased a Curt receiver for an 06 Mercury and was tickled with the exceptional quality and fit from this beefy product. I highly recommend Curt products from E-trailer for anyone!
Kent
7/22/2007
Fantastic Service!! Hitch and accessories were shipped timely and arrived as promised. I just completed the installation very easy by the way and now I'm ready to head out with my Triton boat to catch the elusive bass. Thanks etrailer!!!
Bud
7/21/2007
Even though my order was backordered, It arrived in a timely fashion. I will be a customer of yours in the future.
Thanks again.
Dan
7/21/2007
I recieved my order yesterday afternoon, and I installed the hitch and wireing harness later that day. Everything fit perfectly. I just wanted to say thanks for the great job on your part, and I look forward to doing business with you in the future.
Tom
7/21/2007
Fantastic Service!!!
I ordered my items on Tuesday and received them on Friday, regular shipping!!
Great prices and great service. Who could ask for more??
Thanks
Anton
7/20/2007
Just a line to thank you guys for the speedy service...I intend to use you in the future and have already recommended you to others.
Diann
7/20/2007
Just wanted to thank you for your super service. My hitch arrived a lot sooner than predicted. Great price, great Web shopping experience. Thanks.
Gary
7/20/2007
The fast response and delivery of my brake controller order could not have been better including a confirming email. The item arrived well packaged and in good order. This is very good service.
Gerald
7/20/2007
Fast Shipping They are AOK Thanks
John
7/20/2007
I was very pleased with how soon I received the order.
Richard
7/20/2007
Etrailer gave me the best price and I received the item quickly.
William
7/20/2007
I was very pleased with my transaction. The price, the selection, and the time it took to ship was excellent! I will use etrailer again and recommend it to my friends. Thanks for everything!!
Collin
7/19/2007
Well so far my experience is very positive. I am surprised that after ordering a tow hitch in the morning it would already be shipped out later that day. Assuming I get the hitch in due time, I will use etrailer.com again for purchasing tow equipment.
Joe
7/19/2007
Received earlier than anticipated, installed easier than anticipated and
working perfectly.
Many thanks!
Lance
7/19/2007
Thanks for my order super fast shipping quality excellent. will order again. thanks again. A+A+A+ to deal with.
Lonnie
7/19/2007
These guys understand service and customer satisfaction.
I will buy from etrailer for my next purchase!!!!
Mark
7/19/2007
Thank you. My experience with etrailer has been excellent.
Richard
7/19/2007
I appreciate the email replies and the service
I was given. I will recommend your company to anyone
that is looking for trailer equipment and parts.
Barbra
7/18/2007
I got my mirrors today. They fit like a pair of fine gloves!
I am a very happy camper and equally impressed with etrailer. From placing the order to the fit of the mirrors and every step in between was great.
Thanks
Helen
7/18/2007
Wow! Fast shipping, reasonable prices, great communication. What a wonderful experience!
Matthew
7/18/2007
This is my second hitch purchase from E-Trailer. Good service, communication and prices.
Pat
7/18/2007
etrailer.com was very helpful with my order. I called them to let them know that I was in a pinch, timewise, and they were able to ship my hitch w/wiring within 2-3 business days. The hitch and wiring came with very good installation instructions, and I was able to install the hitch & wiring in a morning. Thank again to you people at etrailer.com
Randy
7/18/2007
I received the front mount hitch for my 07 Tundra today. It was from Curt and installed very easy. It took about 20 minutes. I was very impressed with the price and quick delivery. Thanks Robbie
Robbie
7/18/2007
I was pleased with the prompt shipment & the shipping charges were not inflated. Thanks
Jimmie
7/17/2007
The right products, good pricing, and quick shipping. What more could you ask for. A great source for my future needs.
Paul
7/17/2007
I'll be returning to etrailor for sure!!!
Racquell
7/17/2007
Will order from e-trailer again. Fast service and delivery. Good prices.
Rex
7/17/2007
Fast and friendly service, price was right, what more can you ask for?
Tom
7/17/2007
Perfect fit
John
7/16/2007
It was extremely easy to place our order. We received up to date tracking information. The Hitch and floor mats arrived within 5 days as promised. It only took us one hour to install the hitch. The products seem to be top notch quality. This purchse was for our personal vehicle. We have an automtive repair company so we will have future needs for their products. We are very stisfied.
Jim
7/15/2007
Just wanted to say that etrailer rocks! Received my hitch and accessories in 7 days at my door. Installed hitch and wiring in less than an hour and half. Easy even for a total novice like myself. Customer for life!
Mike
7/15/2007
Very nice people on the other end of the phone...Excellent product...Super quick delivery...Great value received for the money.
Tom
7/15/2007
I used etrailer.com because of the referral of a friend and it turned out great.
Chris
7/14/2007
Very satisfied with the service! Thank You!
Eric
7/14/2007
Thanks for the great service.
Bob
7/13/2007
I receive my hitch today and it went on perfect thank you!
Dave
7/13/2007
This trailor hitch-receiver is perfect for my 1999 dodge grand caravan. I bought two other after market receivers made for my van that did not fit right, but this one did.
Jim
7/13/2007
The super quick response is very much appreciated!!!
Joel
7/13/2007
Easy ordering, shipping, on time delivery, correct high quality products, life is good!
John
7/13/2007
Etrailer is awesome! They had the best price, the cheapest and fastest shipping, got in a couple of days and the best customer service I've experienced ever via email. Thanks
Michael
7/13/2007
Thank you!! That was some of the fastest shipping I've seen.
Shawn
7/13/2007
Thanks for the surprisingly quick shipment, time to install and get ready for vacation. Everything looks great!!!
Tim
7/13/2007
Shipped out in 2 days from purchase date, it couldn't get any better. The instructions for self installation were well described. Best place to buy a Hitch for DIY.
Vamshi
7/13/2007
Simple ordering. Helpful and knowledgeable sales reps. Fast shipping. Above all, great prices.
Sometimes you have to tolerate mediocrity to get a good price. At etrailer.com that is not the case, you get great prices and superb customer service.
Marco
7/12/2007
I ordered the items that I needed on-line. They had everything in stock and shipped the order the very same day I placed it. Outstanding!
Roy
7/12/2007
Man, you guys are fast! Thanks, and I'll gladly share my experiences
with others.
Bruce
7/11/2007
My shopping experience was great from begining to end. [..] took my orer and was very helpful. She promised she get my package out right away and she did. Thanks to everyone there that worked efficiently!!! My package was kept track of the whole way and easy to follow. I would definitely use you guys again. You have high recommedations from me!!!! Thanks to all!!!!
Christine
7/11/2007
Thank you. Excellent service and customer care. I will tell our club
about you.
Ezra
7/11/2007
I just want to thank you and the staff at e-trailer for doing everything
possible to make sure I got this order today. You guys are terrific!!
Jay
7/11/2007
Price was right, it was easy, and timely.
John
7/11/2007
fast fast fast
Easy to order-very fast shipping, an excellant place to do business!
Joseph
7/11/2007
eTrailer, shipped my order about 4 hours after I called them. They knew the stock status of every item. The stuff arrived about 49 hours later. Cant ask for better service. Now I've got to get back to the installation.
Mike
7/11/2007
Great Customer service , not something you get nowadays with internet shopping. Great Job etrailer
Nick
7/11/2007
Great buying experience! Excellent prices and quick shipping with great communication. Order came well packed with no damage. Will definitely buy from again.
Bill
7/10/2007
Great service........thanks
Donna
7/10/2007
I have recommended your site to several friends.
Thanks again.
Josh
7/10/2007
Excellent Service. The telephone rep. that i spoke to was very helpful in determining the part that i needed. The confirmation and shipping info. was very fast. Superb job.
Robert
7/10/2007
Recived my order today in good shape. I will use E Trailer again. The price and shipping can not be beat[I tried]. Also being able to track the shipment was great.
Tom
7/10/2007
Everything arrived today. Thanks for the excellent service.
John
7/9/2007
Im working in Carleton, Ne and anything you might need is very scarce, so any support you might need for parts has to be done either by phone or on-line. I've travel working all my life, I'm 63 yrs old. etrailer has done everything I expected and more to support my needs in a prompt and reliable fashion. I'll just say thanks to etrailer for being there. I live in South Carolina and when I complete this project I'll continue to shop and do business with etrailer on-line even when I'm back home. Their pricing is good and their service is excellent.
John
7/9/2007
Service was great 3 years ago when I bought, now I am back again to upgrade my new truck. Thanks for the great service!!
Larry
7/9/2007
Excellent service. The rep that took my phone order. The delivery was within one day. confirmations, etc. were great.
I would recommend this firm highly.
Robert
7/9/2007
I was very pleasantly surprised as how fast I received my hitch for my 2007 Hyundai Sante Fe. I placed my order on Saturday June 30. My order was acknowledged that day and was ready for shipment. They supplied me with a tracking number and I was able to track the shippment. I received my order on Thursday July 5th. I think thats very fast delivery considering it was shipped over the July 4th holiday. My order came exactly as I ordered it. Thanks etrailer.
Bill
7/6/2007
It was delivered to me fast and fit like a glove.
Nicky
7/6/2007
Received item as described. Thanks.
Badrul
7/5/2007
Thank you and your people for the excellent service.
David
7/5/2007
Very fast delivery at a great price. I had my hitch on my vehicle in about 35 minutes. Will be using the site again....and telling friends.
Geoff
7/5/2007
thanks for a great service!
Jeff
7/5/2007
One of the best experiences with online buying. Very quick delivery. The site was easy to navigate. Excellent service
Mike
7/5/2007
Excellent service, very good prices. The shipment arrived within 3 days with a holiday included. All items were as ordered.
I will definitely order from them again.
William
7/5/2007
Easy to find the right hitch for my brand new 2007 vehicle. Best price I could find anywhere. The shipping deal was fantastic. Ordered at 10:30pm and was shipped around 3pm the next day by UPS. 3 emails from etrailer - order received, part in stock, ordered shipped with tracking info - GREAT COMMUNICATION, GREAT SERVICE! Cant beat etrailer!
David
7/4/2007
Great experience! I ordered the rola roof top cargo carrier. Customer service was a great help with the questions I had and my order was shipped within one week.
The carrier was easy to assemble and will be very useful for our camping trips.
Rick
7/4/2007
Great service and fast shipping. This is my 3rd or 4th hitch and all transactions have been terrific. Thanks and keep up the great service. Rick
Rick
7/4/2007
You and your customer service team are OUTSTANDING!
William
7/4/2007
Thanks for the fast and courteous service.
George
7/3/2007
Great to do business with e-trailer! Package arrived in short time and as directed. Appreciate the professional customer service!!!
Jay
7/3/2007
Hitch arrived fast, fit was perfect. Electrical connector and relays were fantastic. Click together like the factory. Total Install was about 30 minutes.
07 Nissan Titan with Hidden Hitch Class III
John
7/3/2007
Buying a brake controller from etrailer.com was way too easy and I received the controller about 4 days later UPS. The price was the best I found also. Thanks etrailer, Dan
Dan
7/2/2007
The hitch came in and I install it in about 30 min from the time I received it. The hitch was exactly what I was looking for because I wanted a hitch that resemble the OEM hitch but without the cost.
Thanks,
eTrailer.com
Joel
7/2/2007
Shipping was right on time . Trailer hitch was easy to install. It took me 30 mins. Thanks for the fast service.
Carmen
7/1/2007
The Hidden Hitch trailer hitch and Tule bike rack was a great price, arrived in good condition, perfect fit and very easy to install about 2 hours taking my time!!!
I would definately recommend etrailer to anyone.
Thomas
7/1/2007
I received my order yesterday and will be telling my family and friends about the excellent service I got from e-trailer.com.
Shawn
6/30/2007
Great product and great service. Received item quickly, and pretty easy to install. I did it myself, with a little help from my floor jack. Thanks!
Chris
6/29/2007
Very cool site. I used to weld these hitches as my summer job for my fathers old company Dalan. Order was quick, easy and inexpensive! Thanks a bunch!
Jeff
6/29/2007
So far so good. The search process on your website was very good. I had no trouble finding the correct hitch for my vehicle. The price was right. I search on-line at many retailers for a hitch and the shipping rate was excellent. I have not received my order yet, but to this point the experience has been all thumbs up.
Josh
6/29/2007
Thanks! First time I've ordered from you. The follow-up has been
fantastic! Heck, I just placed the order this morning! Not used to this
level of customer service!
Mark
6/29/2007
Really solid bike rack that clamps and holds girls bike as well as boys. Super fast shipment. Etrailer was a pleasant place to do business.
Ron
6/29/2007
Awesome service, you guys ROCK!
Alek
6/28/2007
Excellent. It arrived on time and packed very well. Terrific service!
Brian
6/28/2007
Fantastic!
Chris
6/28/2007
My hitch arrived in less than 48 hours along with the wiring harness I needed also. Outstanding service and I saved about $140.00 over my local dealer. I would recommend your company to anyone.
Chris
6/28/2007
Very easy web site to look over and find items on. Very good customer service. Notified me immediately by a cs rep and not automated response that the order was recieved by them. And then the next day informed me that it had been shipped and how to track the shipment. Would both recommend and use again myself.
Greg
6/28/2007
Got exactly what I ordered. Great prices and 3 day shipping. Can't beat etrailer.com.
Jeff
6/28/2007
Since my first order everything was great. Good customer service fast shipping, no complains. AAA+
Antonio
6/27/2007
The Cargo Carrier arrived extremely fast,and was easy to put together. I would highly recommend the taillight kit that I bought for it as it really make the carrier stand out and is great for night driving. This is a best looking carrier I have seen. Looks super on my FJ Cruiser. I will definetly purchase from etrailer.com again. Thanks!!!
Billy
6/27/2007
Thanks! I got you earmarked as a FAVORITE. Waiting for my delivery right now. Very courteous and quick shipping. Would not hesitate to use etrailer.com again.
Bruce
6/27/2007
So far so good. Looks like my parts shipped same day.
Douglas
6/27/2007
Excellent, thank you.
Mike
6/27/2007
WOW Lightning fast shipping, easy shopping and shipment. Was reccomended by a friend and now I know why. Thanks !
Pete
6/27/2007
My order was delivered Tuesday morning. I'm very impressed with how quickly it arrived. Thank you for such prompt service. It has been a pleasure doing business with you.
Russ
6/27/2007
Outstanding!!
Russ
6/27/2007
I had a very good experience with etrailer. Shipping was fast and all the parts and pieces were correct. Thanks. A breeze to install. Saved myself $200.00 by installing it myself.
Seely
6/27/2007
Just used my new combo bike rack/trailer hitch and it worked great! Actually towed a little smoother then just the plain hitch I had before and the bike rack part is very sturdy and stable - products arrived in a timely manner and packaged well - bravo!
Steve
6/27/2007
Order shipped fast. Product delivered as promised. Very very pleased. Will order again.
Thomas
6/27/2007
I needed to call because I didn't quite understand the Web site. The customer service experience was very good.
John
6/26/2007
This is a very easy to use interface and the order process is fast. This is the second trailer hitch I've purchased from etrailer.com and I would purchase my next hitch here again!
Seth
6/26/2007
A friend told me about your company when I mentioned I was looking to buy a
hitch. Your web-site is fantastic and service superb......I look forward to
receiving the hitch & bearing buddies.
Thank you so much....I'll be sure to spread the word at the trailer camps we
visit about the great products you offer at the best prices.
Stephen
6/26/2007
The hitch was good, the price was unbeatable. Good packing, normal shipping time, and great communications.
I am recommending this site to all my friends who need a hitch.
Alejandro
6/25/2007
Thanks.. great service getting it out today.
Doug
6/25/2007
My order was handled in a courteous and efficient manner. It was shipped the same day I ordered it. I saved over $150. Thanks.
Jerry
6/25/2007
So the service was excellent. You had all the answers and then some. You were so well spoken, knowledgeable and also charming it was a pleasure to do business with you...I have already recommended your site to one of my friends.
Keep up the good work
John
6/25/2007
Just wanted to thank the people at etrailer.com for tremendous service. I had difficulty finding a 1 1/4 inch ball mount with 3 inch rise at my local auto and big-box stores. Etrailer.com had what I wanted. I received emails confirming my order and anticipated delivery. The ball mount arrived quickly and is exactly what I need.
Mark
6/25/2007
One of best sites I have shopped at.
Moises
6/25/2007
Thanks!
I have now received both items I ordered and am very satisfied with both!
David
6/24/2007
Great service as usual, Fast shipping, easy installation.
Carlos
6/23/2007
I had my trailer hitch in less than a week! Fabulous
Dan
6/23/2007
Great service
Mark
6/23/2007
The process of ordering was quick and easy...I check with e-Trailer and was able to purchase what I needed instantly without membership and at a much lower price! The item was on the way the next day.
Thanks e-Trailer, I'll be back!
Wayne
6/23/2007
Thank you for your assistance, I did find what i needed on the web site. I am very pleased with the prompt service I received, I will surely use this site again, and I will certainly recommend this site to others, thanks again.
Andrew
6/22/2007
Unbeliveable. I need my mirrors, by this weekend, for a vacation trip. Ordered on Monday, the items shipped the same day, and I received them two days later.
E-trailer, is #1, in my opinion.
Dave
6/22/2007
This is the second time that I have ordered items from etrailer.com and both time was a great experience. The prices are good and they ship right away and the products are what they say they are.
The next time we need a product that etrailer has we will be ordering from them.
Edward
6/22/2007
Couldn't be happier with the service. I got exactly what I ordered at the lowest price I could find on the net. My order was filled promptly and shipped without delay. I received it and had it installed in less than a week. It's not often everything comes together so perfectly, but this time it did. Thanks
Lyndon
6/22/2007
Delivered on exactly what I wanted, on time. I'll Be Back…
Patrick
6/22/2007
I am extremly happy with your web site, response to my purchase order including tracking information, and products. I will definately be a return customer!!!! Thanks, Ryan
Ryan
6/22/2007
My order was processed quickly and delivered very quickly. I will continue to use and recommend this company as it is definitely customer oriented.
David
6/21/2007
Very impressed!
Heather
6/21/2007
Hello, I'd like to say thanks to everyone involved in helping get my order
to me so quickly I have been very pleased with the wonderful customer
service that each of you have provided!
I hope you all have a great day, Thanks again
Jeff
Jeff
6/21/2007
Received my folding bike rack today. Quick delivery. Great price. All the parts were present. Overall, the best customer service I've had in years. I will definitely recommend etrailer to all the bikers I meet.
THANKS!!!
John H.
John
6/21/2007
My order was delivered on 6/19 - only 5 days after I placed the order!! This is truly fantastic service. Everything arrived in perfect condition and I was able to install the hitch yesterday - with a 1-1/2 weeks to spare before we leave for vacation. You guys are the best. I will recommend you to anyone that I know who is looking for a hitch or any of the other stuff you carry. Thanks again for the fantastic service.
Regards,
Mark
Mark
6/21/2007
etrailer is great! i had a question and was able to speak to a person right away. my bike rack arrived on my doorstep 26 hrs after i ordered it.
Melinda
6/21/2007
Got and installed it already!!! Thanks for shipping it so fast!!
Richard
6/21/2007
Thanks for the fast, and efficient service. Items were as expected. Will do business with you again. Very good experience!
Don
6/20/2007
The item was easy to find on the website and at a good price. I was kept updated on the order and shipment info in a timely manner. The item arrived faster than I expected. I am completly satisfied with the experience. I will use etrailer again.
Doug
6/20/2007
Amazing! etrailer was a little higher than the cheapest web seller on the hitch price - but when I factored in the shipping [..] it was like getting the ballmount and hitch lock free. Plus etrailer was cheaper than most of the others. The cheaper sellers with 100 price guarantees refused to match etrailers total delivered price - so etrailer was actually the cheapest[..] The best part is I ordered on Monday and had my hitch in hand and on the vehicle on Wednesday. etrailer provided tracking information so I knew when the hitch would arrive. Total costs with shipping - etrailer was the best price and the hitch arrived ahead of their promised shipping date. Everything was first rate and the folks at etrailer were great to talk to in person and they answer their emails. Complete satisfaction - no complaints. Thanks - John
John
6/20/2007
I've shopped twice with e trailer. Fast delivery, products well packaged and well made. Good variety of products. I'm a satisfied customer.
Mike
6/20/2007
I find it rare when I get to praise somebody for their skills in customer service and their knowledge of the products they support. This is the second time I have had the pleasure of ordering from eTrailer.com. I've spent three days fighting with a Chevrolet dealer over hooking up my break controller. I have gone to several auto parts stores. I have consulted both Chilton's and Haynes' manuals. Nothing and no one had helped me know what I needed to know to connect my Primus break controller to my recently purchased truck. After explaining what I have and what I wanted to do to eTrailer.com I no longer am having a problem. They told me exactly what I needed to know and sold me the part I needed. They even took me to the web site that showed me where it went. Wow is all I can say... The dealer wanted to charge me $200 + to rewire my truck to hook up a break controller. Thank you for hiring intelligent people. I don't think I will ever attempt going anywhere else.
Troy
6/20/2007
I think your company rates # 1 in communication, receiving my order. How did you do that so fast? Other companies should take a lesson from you. Oh, and the product was perfect also. Cheers to you, Bless you all!!!!
Vicki
Vicki
6/20/2007
A great price on a trailer brake control, very fast shipping and good comunication. The right place to buy.
Grant
6/19/2007
Amazing service. Kept me informed from order to shipping to receipt.
James
6/19/2007
Order shipped the same day! Prices are great. Your reps are extremely helpful, and if the item arrives in good shape, all will have been ideal! Thank You
Jeff
Jeff
6/19/2007
These reason I went with etrailer.com instead of [..] was the knowledge of Customer Service. I feel confident if I have any problems I will be able to get help.
You all have the RAV4 electrical harness. CS knew exactly what I was refering to. Thanks!
Lynwood
6/19/2007
Super service. Will recomend to all my friends
Peter
6/19/2007
Had trouble getting towing mirrors for my 2003 Tundra, even asked the local dealership. Talked to one guy who made em out of balsa wood. Ordered Ctm 4000s from Etrailer and they really fit well and glasses are large enough even for a 64 year old to see what he is doing.
Bob
6/18/2007
E.trailer had the items I needed and the very best prices I could find on the net. One item was out of stock and they advised it would ship in two weeks and it did. Great experience and I will make other purchases from this dealer.
C. Purcell
6/18/2007
I could not believe how fast I received the hitch that I ordered! It arrived in two days, and was exactly as described.
I recommend e-trailer as great people to deal with, good pricing and great service.
Neil
6/18/2007
This site is top notch: Great prices, great service. Highly recommended.
Scott
6/18/2007
Excellent
Zac
6/18/2007
Thanks for your help in a home owner install. It couldn't have been any easier.
Thanks again
Alan
Alan
6/17/2007
arrived on time. as ordered item was of good quality. Would deal with this site again.
James
6/17/2007
great product, great price, great service. thank you Bobby.
Bobby
6/16/2007
Terrific! Ordered on May 24th, late. Shipped on the 25th, arrived on the 29th. Couldnt have asked for faster or better service!
Harold
6/16/2007
The hitch came very fast and with everything I needed to install it.
Tim
6/16/2007
Quick response to order - received shipment as promised - wanted it for a fathers day gift and now have it with plenty of time to spare - THANK YOU!
Barbara
6/15/2007
Thank you, your company has been great to work with.
Ben
6/15/2007
Awesome service. Got it in just a couple of days. Great communication between the company and myself. Highly recommended.
Dave
6/15/2007
Hey i am impressed. You guys done everything you said you would. The shipment arrived in due time, all was there and no damage. I will shop with e trailer again, thank you, I wish all sites would do business like you people do
Gerry
6/15/2007
I am impressed with your customer service and will continue to recommend you to anyone.
Jay
6/15/2007
Great job. Quick and easy ordering. Great tracking. Good job people.
Ron
6/15/2007
Thank you very much for all of your hard work. This just goes to show that there is still good customer service available out there. We will be doing business with your company again.
Vickie
6/15/2007
I was very well please with the purchase and the time shippment was sent and received
Wayne
6/15/2007
Delivery time was fast and merchandise arrived in great shape. Very satisfied with the whole process. Installation instructions left a bit to be desired on the wiring harness, but Im not a handy man. With a little help from a friend who is a handy man we had it working in no time. Would highly recommend doing business with etrailer.com.
Bruce
6/14/2007
The service from the excellent internet site to the customer service on the phone is all plus ten. I started with Etrailor.com on 6/11/07 and had the complete order deliverd to my door the afternoon of 6/13/07.Thats a big plus ten!
Edward
6/14/2007
Ordered was received and no problems with the delivery. Thanks.
George
6/14/2007
I just ordered part # 118245. I wanted to relay my appreciation for the pictures and instructions on your website. I had great difficulty finding this part before I got on your website. Even after I found the part I was not sure it was the correct part because it needed to match the adapter on my Lexus RX300. Thankfully you had detailed upclose pictures that showed the adapter end of the wire harness. I cant tell you how helpful that was in verifying I had the correct part. Great JOB! I just bought a boat and I will always come to etrailers first for my trailer needs. I will be sure to talk to my friends with trailers and boats about my experience. Overall a great experience. Keep up the great work.
Jamie
6/14/2007
Great job, well done. Received on time via UPS.
Thanks
Joanne
6/14/2007
Great website! Easy to navigate and very detailed. Excellent prices...My order shipped the next day. Highly recommend.
John
6/14/2007
I was worried about not receiving my order in time for a planned vacation.
The email acknlowledging recipt of the order showed a backordered part. I called and asked for the order not to be held up. They assured me that the shipping would only take a couple of days, and that the backordered part would be in quickly. Based on my experiences with other companies, I was doubtful shipping via ground UPS - 2 days ????. In a panic I asked that they still ship the order separately to avoid any delay. The very friendly operator said they would ba happy to do this for me and that I would receive a shipping notification that night showing a partial ship.
The entire order went out that day and I received it 2 days later without any problems, tracking it on its way.
These folks know what theyre doing and have great customer service to back it up.
Rich
6/14/2007
This place has the best and fastest service than an place I have ever ordered from. They are great.
Rick
6/14/2007
It arrived and it is fantastic, thanks
Robert
6/14/2007
Top-notch - Thanks alot!
Troy
6/14/2007
My hitch and modulator arrived today - just what you predicted. I am initially impressed with the level of service and with the product.
Guy
6/13/2007
This was an amazing experience.
I'm amazed with the low price of the hitch and the harness and shipping. When I called customer service they were very reassuring that I should be able to install it myself. I recieved the order in four business days.
I was dismayed at first that the directions did not include how to use the fishing tool that was sent with the order. I figured it out and installed the hitch in thirty minutes just as you promised.
I suggest that you include information on the use of the fishing tooleither as an addendum to the directions or as an attachment connected to the fishing tool, so that others don't spend time fretting about reaching those hard to reach areas.
Again, thank you so much. I believe this hitch, harness and installation cost me about a third what it would have commercially. As a matter of fact, the car dealership was unable to provide a hitch for this car.
I really appreciate the simplicity of design of your itch and its match to my car. Very clever.
James
6/13/2007
I would have to say that I am very impressed with the service I have recieved from etrailer.com. I am always a bit skeptical when ordering from a new online retailer, but this transaction has gone so smoothly , I will be recommending the site to anyone who asks. The web site is extremely easy to use and provides a wealth of information on all the products, including pictures of the specific items you are interested in. The customer service response is quick and there are available live representatives. Add in the lowest prices I could find and you really have a winning combination.
Thanks etrailer.com!
Jason
6/13/2007
Great experience. I ordered my hitch on Friday morning and it was delivered the next Monday. I installed it last night and mounting directions were clear and easy to follow. I thought the whole process from selecting my hitch, ordering, and mounting the hitch was surprisingly smooth. I am recommending e-trailer to everyone.
Tom
6/13/2007
Thank you, Thank you, Thank you.
You all have been great help guiding my through my purchase of trailer equipment.
A special thanks for all of the detailed, thorough explanation for products I was interested in.
The website is very user friendly and easy to navigate.
Thanks Etrailer.
William
6/13/2007
Thank you for your prompt shipment. What great service!
Jill
6/12/2007
I am totally thrilled that my bike rack and trailer hike arrived today!
Thanks for the excellent service!
Joan
6/12/2007
Super FAST! Thanks for the attention.
Lee
6/12/2007
Just wanted to say thanks for the ball drop hitch. It works perfectly on my lifted truck. The service was great and was delivered very quickly. Thanks!!!
Corey
6/11/2007
WOW! I am impressed! I called to place my order and real person answered, spoke perfect English, albeit a slight southern accent, and my order was sent within a day, shipped quickly and I had it a few days later. I saved over a hundred dollars over local and installed it my self. I cant imagine how that they could do any better. THANKS!
Eric
6/11/2007
Very satisfied.
Easy ordering - delivered when promised - good notifications - helpful cust service
Jeff
6/11/2007
Thank you very much for the fast service. It is a genuine pleasure to deal with a Class Operation.
Marshall
6/11/2007
Fit and function is perfect. Delivery is very good. Good value overall.
Martin
6/11/2007
Excellent order and delivery service. Will recommend to friends. With help of sweet wife, we installed the front mounted hitch in about an hour of relatively stress-free work.
Alton
6/10/2007
I was very pleased with the efficient processing of my order, and its speedy delivery. I strongly recommend etrailer.
Robert
6/9/2007
I have recieved the products. Excellent products. Superior shipping time and great communication. It's refreshing to do business this way. Thanks.
Franz
6/8/2007
Very pleased. Fast shipping and this thing was packaged like it was a piece of rare art. Will deal with again.
Gerald
6/8/2007
Great prices and awesome shipping. Item was recieved within 3 days. Highly recommend this merchant!
Jim
6/8/2007
Everything went just as it should. I am completely satisfied with my purchase. Thanx.
John
6/8/2007
Great service! Fast shipping. Would deal with etrailer any time and I will pass that on to others.
Thanks
Kenneth
6/8/2007
Great Service!
I ordered my new trailer hitch online Sunday eve, the order was shipped Monday PM, I received it in Denver Wed. AM. Installed it that evening and was pulling my trailer later Wed. evening. Now that is GOOD service!!!
PLUS even with shipping charges I saved $30 over the local dealers.
Thomas
6/8/2007
I thought the process was easy and found exactly what I needed at the best price on the internet. The package arrived on time and was not too difficult to install.
Ben
6/7/2007
Thank you. I received it in good order/well packed/with instructions
etc.
I just want to let you know I was very impressed with your service -
right from the order (knowledgable, well spoken agents), and continuing
through the confirmations, shipping tracking etc.
Thanks to all involved. I posted a recommendation for etrailer
on the sprintervan newsgroup and will fully recommend you to others who
ask me (and I get a lot of people asking me about my conversion van)
Bill
Bill
6/7/2007
The order was received in two days, when the info said it would be shipped in two days. Great service.
Bob
6/7/2007
Thanks. Great, prompt service, spectacular deals!
David
6/7/2007
Perfect fit. The only way it could have been easier would be if someone done it for me. Thanks for a great product.
Jeff
6/7/2007
You guys are the best! Received the order in record time, 2 days after order placed. All parts in great shape.
Thanks.
Michael
6/7/2007
I just wanted to thank you guys. I have never seen such fast service. I
ordered the hitch for a friend late one afternoon, and had the part at my
house early on the next afternoon. Kudos guys.
Micheal
6/7/2007
I need only one word to describe the service, shipping, product, and the people at Etrailer. Excellent.
And you can use this testimonial as you see fit.
Thank you
You have exceeded expectations
Neil
Neil
6/7/2007
Your prices are great. Stay tuned for more stuff!
Tim
6/7/2007
Great prices and fast shipping
Erik
6/6/2007
Excellent shopping experience. Timely delivery
James
6/6/2007
First, thank you for getting my order shipped out so quickly, I was very happy with your prices and you can be sure that I will be a repeat customer in the future!!!! Thanks again for the great service.
James
6/6/2007
Package arrived today. Thanks for the quick shipping.
James
6/6/2007
Man! I am so free-kin happy!! I ordered my hitch sunday night and received it on Tuesday than I installed it that night and will be towing with it this weekend. Saved myself around $125.00.... etrailer.com is the baum!
Thank You
Jim
6/6/2007
Great response. Fast service. 5 STARS
Hal
6/5/2007
I had made a mistake when i placed my online order. I was able to talk with etrailer before order shipped. you corrected the order . I received my order within 48 hours. with normal deliver no exta cost. Great customer service. On Phone and via Emailst JUST a thank you for great service.
Stan
6/5/2007
This was a great transation the product looked just as it did on the web site, high quality.
Herb was very helpful and the tracking and shipping was fast at a very good price.
Thanks etrailer, Willie
Willie
6/5/2007
Own a 2005 KIA Sorento. Draw-Tite hitch number 75516 fit perfectly. No need to lower spare tire or muffler.
With a 19mm socket my son-in-law and I had hich installed in less than 15 minutes.
Larry
6/4/2007
This was a great experience. Etrailer saved me over $50.00 from other retailers and $125.00 if I would have paid to have the hitch installed. I have a 2006 Honda Ridgeline and they sold me a hidden hitch and wiring harness. Everything went together just as in the instructions and took me about a 1 hour total by myself.
Thanks for your help
Tom
6/4/2007
This was a very easy job, even the wire harness, and the mats fit like a glove.
Thanks, Dan
Dan
6/3/2007
Great Website. Easy to use and informative. Great prices.
Mike
6/3/2007
The hitch was received in good shape with accessories well secured. I received various emails letting me know the status of my order and the shipping was incredibly fast. Oh and by the way, heck of a deal compared to other retailers! This site is a definite bookmark.
Sergio
6/3/2007
order filled promptly. excellent communication from start to finish. fair pricing. what else can you ask for? would highly recommend etrailer.com. A+++++
Joel
6/2/2007
Very fast service, no probs at all. hitch fitted easy in about 20 mins. recomend Etrailer, will shop with them again for my trailer needs.
Peter
6/2/2007
Wow! fast. parts came in 2 days and excellent comunication. Thanks John
John
6/1/2007
Great job guys!
Im very satisfied with the product and your service, reccommending both to my brothers and my brother-in-law.
While not exactly a thirty minute install took about 1.5 hours, the instructions were clear and easy to follow.
Wishing you continued success.
Michael
6/1/2007
Just had chance to open the box with the hitch. Everything looks good. Will try to install tomorrow. Good, fast shipping. Thanks.
Richard
6/1/2007
Thanks for quality stuff.
Russ
6/1/2007
OUTSTANDING!
Tom
6/1/2007
easy to find products, easy hassle free checkout, hitch arrived in 3 days
Trevor
6/1/2007
Thank you for your expeditious handling of this order. Already I have installed it.
Gene
5/31/2007
I have just purchased my second hitch from etrailer.com. The first hitch was in perfect shape when it arrived and it installed just like the instructions explained. The price was right and the installation was easy.
I look forward to the easy installation of my second hitch. Getting and putting hitches on with etrailer is really the way to go.
Jim
5/31/2007
I received my order today. It is perfect - just what I was looking for. Thanks for shipping it so quickly. You guys have a great service.
Christopher
5/30/2007
I expected my hitch and bike rack to arrive in two weeks But it arrived in one week in perfect shape. I'm very very impressed. Thanks!
Dean
5/30/2007
Great fast service. We are military living overseas and were pleasantly surprized by how fast we received our trailer hitch mounted bike rack.
Mark
5/30/2007
I was very impressed with the etrailer.com website; hitch
identifier, ordering process, and now your confirmation letter.
I look forward to receiving the products.
David
5/29/2007
My order was picked and shipped within hours of being placed. I could not have had a better experience. Thank You.
Dennis
5/29/2007
thanks for the awesome service so far--I appreciate it!
Eric
5/29/2007
I am very pleaesd with the way this order has been handled up to now. I like etrailer.com because I can find parts I had difficulty finding elsewhere. I will recommend you people to others. You made it easy. Thank you.
Ray
5/29/2007
My shoppingexpierence was great. The fast shipping was increable.
And the product, the Egde for my F150 2005, WoW, WoW!
Roland
5/29/2007
Got the hitch and installed it and the wiring harness with no
problem. The Curt hitch is very well made and went on very easily
and the wiring was a snap - just a simple plug in. Thanks for your
fast service.
Brent
5/28/2007
The service was very good and the shipment was received exactly as projected by etrailer and UPS. Thanks.
Rubin
5/28/2007
I just installed the trailer hitch that I received in record time from Etrailer.
The instructions were easy to follow and made the installation very easy. Along with the best price anywhere,on or off line it made my experience with your company better than expected. Thank you for the speedy service, I will definetly be telling others of your GREAT service.
Wilbert
5/28/2007
Good product. Took longer to install, but I should have read instruction before trying to install, it’s a guy thing. thanks again.
Paul
5/27/2007
This is the 3rd time I've used etrailer and will continue to do so in the future.
Charles
5/26/2007
the service was good and the product is excellent. i have placed a 2nd order for mirrors and expect they the same top quality as the hitch lock
Dene
5/26/2007
It has been a real pleasure doing business with etrailer.
Rodney
5/26/2007
I would reccomend using this site. What I ordered was as expected with an excellent price and quality. The information on the web site also assisted in obtaining the corrrect parts.
Steve
5/26/2007
Fast shipping, Great Price and fast responses to questions. Thanks
Bobby
5/25/2007
I just have to say that Im really impressed with etrailer.com I ordered the following product: Folding 2 Bike Bike Carrier for 2 Trailer Hitches - Rola TX-102, not only did the staff at etrailer promptly ship my order but I recieved an e-mail telling me it was in stock and another one telling me it was shipped, this was two hours after I ordered the hitch and both e-mails were from different staff members at etrailer which tells me their companies employees work together to ship the customers order within a timely manner, all of this right before a major holiday weekend, thank you etrailer!
Brad
5/25/2007
Excellent service, fast, very courteous and helpful. A rare thing these days. Thank you.
Herb
5/25/2007
Fantastic! My order arrived on day 3!!! Just in time for Memorial Day weekend.
Joan
5/25/2007
Customer service/response from your company has been GREAT!! I truly enjoyed my shopping experience because your web page was just so user friendly. I look forward to receiving my products and visiting etrailer.com again in the future.
Joseph
Joseph
5/25/2007
I received your hitch and bolted it up and away we go. Thanks I'll tell everybody your great to deal with and will use you again.
Rick
5/25/2007
I'm excited about the product, the fast service, and the price.
Bruce
5/24/2007
Real easy to find what I needed, plus low shipping cost a big plus thanks
Chris
5/24/2007
Thank you very much....excellent service...!!!
Daniel
5/24/2007
Awesome experience. I tried ordering elswhere with a half-interested representative who told me my order was in stock. Only to find out a week later that it was indeed not in stock. E trailer took my order and shipped it the next day with emailed tracking numbers to track it the whole time.......Thanks!!!
Dave
5/24/2007
THANKS! I am writing to say how impressed I am with your company- thanks for a job very well done!
I'll start recommending etrailer to my friends.
Edgar
5/24/2007
So far, I am extremely please with my etrailer.com experience. Unlike other sites I visited, they actually had the part I needed in stock and shipped it the same day I placed the order.
I will come back next time I need towing parts/accessories.
James
5/24/2007
I placed my order 5/21 and with ground shipping I received my package 5/23, two days later! Everything was packaged well and I received exactly what I ordered. I will be recommending etrailer.com to others. Thanks!
Keri
5/24/2007
Great price and service! I needed new tow mirrors for my 07 GMC in a hurry! I paid for the three day express delivery and received my new mirrors in two days. Excellent response and product was exactly as advertised.
Mick
5/24/2007
My order shipped the day after I placed the order and arrived very quickly. I appreciated the email communication. I would order from etrailer again.
Nathan
5/24/2007
This is my second order with etrailer. Great Retailer, Great Shipping and follow-up.
Peter
5/24/2007
Fast efficient order. Got parts in 2-3 days. I highly recommend Etrailer for your towing needs.
Richard
5/24/2007
Great price! Super fast shipping! I will recommend etrailer.com to all of my friends.
Tom
5/24/2007
Excellent service and fast shipping.
Brian
5/23/2007
Simply an outstanding supplier. More businesses should look at your web site and see how to run an e Business.
Dan
5/23/2007
Easy to search web site, quick delivery 3 days, good price, easy to follow install instructions. Ordered on a Monday, received by Thursday and installed on Saturday.
Great buying experience.
Dave
5/23/2007
Everything was just as ordered...Fast shipment...Great product...Thanks
LA
5/23/2007
Thanks - your gooooood.
Mark
5/23/2007
thank you for handling my order so professionally and personnally. I run my business the same way and don't like the internet box-pushing establishments. It's impossible to get help when you need it with those people and an internet run-around is really frustrating. I appreciate the way you do business and will keep my business with you and let my friends know as well.
Oesterling
5/23/2007
It was easy to find what I need. Easy to order. I received confirmation of my order. Items were in stock and shipped within 2 hours. It was great.
Timothy
5/23/2007
I enjoy dealing with etrailer.com. This is my 2nd. order place with you and have been very happy with the results.
Walter
5/23/2007
Great service fast and no nonsense.
Wayne
5/23/2007
Shopping eTrailer.com was easy and enjoyable. They provided a good range to select from, and the prices better than anyone else.
William
5/23/2007
Great web site, service and prices!!
Dan
5/22/2007
Excellent Customer Service, Great product and fast shipping. ETRAILER hooked me up FAST!
Mike
5/22/2007
OUTSTANDING!!! - Thanks for the A1 service! Your
purchasing process has been a breeze - I've felt confident the whole way
through. We'll proudly display the eTrailer brand on our way to the
Outer Banks!
Sean
5/22/2007
Wow, all I can say is that from help through the ordering process, and delivery in 2 days, this is unbelievable service and I haven't even opened the box yet. I'll come back with an update after I have the hitch installed. Thanks etrailer! We need more companies like yours.
Susan
5/22/2007
I love this internet! I appreciate your quick response and your follow-up service through e-mail service. Once I get these Ill be ready to go camping. Thanks for such a quick shipping. I will return when needing other supplies.
Susie
5/22/2007
Great website, great C/S, great prices, fast shipping. I will tell friends and will certainly purchase from again.
Brian
5/21/2007
I'm a repeat customer and I'm staying with eTrailer.com for the long haul! Never been disappointed with any aspect of my various purchases. Couldn't be happier with every buying experience. Great deals, fast shipping and total efficiency.
Jim
5/21/2007
Excellent service and product.
Tommy
5/21/2007
The bike carrier that I ordered hitch style is top quality. It was exactly as pictured and described on the website, and arrived only 2 days after I ordered it. I found the website and ordering process to be very user-friendly. Will definitely shop with e-trailer again
Deb
5/20/2007
Great trailer hitch. Great price. Fast shipping. Nice people.
Kyle
5/20/2007
Great experience and customer service. I received calls with the updated status on my order and they helped me with a less expensive shipping alternative. This was my first experience with etrailer and I will recommend etrailer to all my friends. Thanks
Mike
5/20/2007
I did receive my hitch and it is now mounted on my vehicle. I'm very
happy with it.
Harrison
5/19/2007
Got my order today and it is great!
Luis
5/19/2007
Thanks for a very easy order - parts were shipped the same day and arrived as expected!!!
Bob
5/18/2007
Fair prices. Great service. I have already recommended etrailer.com to others.
James
5/18/2007
Superfast shipping, and excellent packaging. Thanks!!!
Jason
5/18/2007
Great communication. Unbeleivably fast shipping. The price was lower than anyone on the web. Shipping cost was low. Great experience all around. I wish it could be this way with all transactions.
Mike
5/18/2007
Ordered hitch Tuesday evening, received it Friday morning.
Outstanding service!
Thanks
Phillip
5/18/2007
fit like a glove, i will be back to order a cargo carrier soon. keep up the good work and the shipping was fast.
Charles
5/17/2007
Dealing with etrailer was a pleasure. My hitch and bike carrier arrived in 3 days. Packing of the products was excellent so they arrived scratch free. Instructions were accurate making it possible for me to complete the installation myself.
The staff at etrailer did a great job.
Thanks
David
5/17/2007
You must have a great team atmosphere in your customer service department. I never communicated with the same person twice, but my concerns were taken care of immediatly. My order has shipped and I hope the hitch is as great as your customer service department.
Johnie
5/17/2007
I really enjoyed how easy it was ordering and how well it was communicated to me. The prices are really great too.
Josh
5/17/2007
etrailer was great to work with. Their customer service was fantastic and they were able to expedite my order to arrive just in time for our road trip!
Mark
5/17/2007
Hey, web site was easy to use, great products, fast shipping, good prices. Even had e-mail notifications on receipt of order, and shipping of order. The packaging of the products for shipping was the best I have ever seen. The materials were so well boxed up nothing moved much if at all during shipping, so no dings, no tears not even a scrape. Great experience.
I might buy another wheel/tire to get a matched set and sell one of the original pair and keep one of those for spare. Seems backwards to have the spare be the best tire of the bunch. I would make this purchase again in a heartbeat. Well run business. Thanks!
Bruce
5/16/2007
I have used them a few times over the last 3 years.
1. Great Selection and prices are good.
2. Fast, reliable shipping
3. Communication during the process is great via email.
4. Products are great.
5. My only complaint is Im very handy and every time its taken me triple the estimated time to install the hitches. Eventhough it took 1.5 hours to install properly, its still well worth it. It is easy it just takes a little longer than the estimated time.
I will continue to use etrailer.com
Chip
5/16/2007
Top notch...I will use you for all of my needs in the future.
Thanks!
David
5/16/2007
Thank you for your prompt service.
Josh
5/16/2007
Great organization. Product arrived in timely fashion, installed in 30 minutes as advertised, could not be happier
Bill
5/15/2007
Great prices and service.
Chris
5/15/2007
Just A quick note: I received the hitch for my 2006 Toyota Prius on time. Instillation went very well and looks sharp.
Ready to hook-up the bike rack and go.
Thanks
Gary
5/15/2007
Etrailer did a great job representing the product and getting it shipped quickly. If I have any reason to get other major trailer accessories, etrailer will definitely have 1st shot at my business, 2 thumbs up.
Jason
5/15/2007
Just wanted to thank you for great service on my trialer hitch.
also, great product. bolted right up no problems, done in 30 minutes.
great easy to read and follow instructions.
will definately buy from you again and recommend to all my friends.
once again, thank you
Mike
5/15/2007
Thank you guys very much for your service. The hitch I ordered was the best buy around. It was shipped promptly, and arrived quickly. Will buy from you again.
Nathan
5/15/2007
We thought etrailer was great. Our order came very quickly and they handled all my questions very promptly. We wouldnt hestitate to order from them again.
Tammy
5/15/2007
Nice people were very helpful with my order.
I am pleased with the prompt shipping as I requested delivery before Friday.
Bill
5/14/2007
The people answering the phones were professional & knowledgeable. All this and the best prices on the internet, How can you go wrong?
Bill
5/14/2007
I just want to thank all of you for you excellent service and quality. I just got my new trailer hitch, again thanks for good customer services.
Mauricio
5/14/2007
Everything arrived without a hitch.
Seriously though, great products!
Paul
5/14/2007
Good place to shop. Very easy to navigate, shop and buy.
Tom
5/14/2007
I ordered a new weight distribution head and a new shank on a thursday and recieved my order on the following monday. The customer service staff was most helpful and very friendly. I will shop here again for sure. Thanks again etrailer.com
James
5/13/2007
Thank you so much!! The part has arrived and is just what was ordered. The prompt service and professionalism makes this one of the best on-line services I have used. I will definately tell others about my great experience. Keep up the good work!
Jordan
5/13/2007
I am amazed at how quickly my order arrived. In less than a week the hitch and bike carrier arrived and was installed on our Honda Fit. My husband and I are going to love this, as previously stuffing 2 bikes in a Fit was a challenge, not to mention the reassembly involved....by the time we were ready to join our friends on the bike trails, they were on their way back.
Thank you!
Carolyn
5/12/2007
After looking around for the right hitch for my van, I found etrailer.com which had the best prices. I like how the products were easy to put in my van without drilling.
Jason
5/11/2007
That was the best service that one could expect. Thanx
so much...hitch went on perfect...thanx again,
Randy
Randy
5/11/2007
Fast shipping, item exactly as promised and installed in minutes!
Thomas
5/11/2007
Great doing business with eTrailer. Ordered my hitch and other parts on Monday afternoon...I received it on Thursday and had it installed that same evening. Would recommend this company to anyone.
Tony
5/11/2007
Great experience. Quality help on phone. I got the very items I was looking for. Thanks for Super fast shipping !
James
5/10/2007
Great customer service operators were very knowledgeable and helpful. Best price I could find. I will be ordering from your company in the future. Very prompt shiping and order tracking not only when shiped but also within your company. Your company exceeded my expectations in everyway.
Thanks
Murl
5/10/2007
I have
received the hitch and already have it installed. Thanks again for the
fast and thorough service. Well done.
Allan
5/9/2007
Very pleased with service and quality of the Hidden Hitch trailer hitch I recently purchased for my van. Very easy to install with good hardware and great instructions for hitch and wiring diagram. The best part was communication from etrailer was great with easy tracking instructions.
Thank you, will do business again
Bob
5/9/2007
Super smooth order process, quick shipping. Both marks of good customer service.
George
5/9/2007
I recieved the Trailer hitch and wiring. Installed on Monday. Great!
Marcilo
5/9/2007
Great service
Michael
5/9/2007
This is the second time I ordered a hitch from etrailer. The first experience was so hassle-free that I made sure I found them again on line. The shipping was fast. Both times I received my order in 1-2 days. The next vehicle I buy that needs a hitch I will be ordering again from etrailer.com.
Rick
Rick
5/9/2007
Excellent inventory & priced right. Fast & efficient. Very informative of when order received, shipped & tracking. Very satisfied
Steve
5/9/2007
Well I got the hitch in and mounted on the truck, it fit as if it was made for the toyota. thanks a lot for your service, you have my orders from now-on.
Glenn
5/8/2007
Got it. Love it!!
James
5/8/2007
This is the second time that I have bought a tow hitch from you, and if I need a third or other towing equipment I will buy again from you.
Jay
5/8/2007
etrailer.com's web site was fabulous! It is, by far, the easiest to navigate and most user friendly site I've used. I shop daily on the Internet, buy at least weekly and etrailer exceeds my expectations! THX etrailer.com!
Scott
5/8/2007
The Hidden Hitch I purchased for my wifes Town and Country arrived the other day and fit perfect. Thanks for the timely shipping and great product.
Wayne
5/8/2007
Excellent site. Everything you need for towing and trailer needs. Well organized and fast shipping. Customer service is top notch.
Chris
5/7/2007
This is the second time I have ordered from etrailer, and both times I have found what I needed, and it was shipped quickly. The prices are low and the turn around is quick. The products are top quality.
Thanks
Les
5/7/2007
Shopping was easy and the help was just great
Patrick
5/7/2007
It is great to deal with a company that delivers what they promise.
David
5/6/2007
Selection was easy and the inventory was outstanding. They had just what I wanted and the price was very competitive. Communication after the order was outstanding and the shipping was very quick. I will buy from them again when the need arises.
Howard
5/6/2007
Great shopping experience. All items ordered were shipped before promised and qualified for free shipping. Would not hesitate to order from this company again.
Paul
5/6/2007
I am impressed with how quickly the order was shipped. Thank you and if I need more parts you can be sure I will order from etrailer.
Gary
5/5/2007
Very resonable prices. Great shipping deal and very fast delivery! Thanks.
Bill
5/4/2007
I ordered on Tuesday, and received it that Friday, everything was perfect took about an hour to install hitch and electrical. I am happy and recommend Etrailer.com to everyone. The local dealer wanted 180 for hitch and I paid $131.00 and the local dealer did not even have the trailer plug that would fit the factory harness.
Ellis
5/4/2007
Thank you very much for your timely order processing and the delivery of my order. Great service and look forward to buying more product from etrailer in the future.
Gregory
5/4/2007
Great personel. Prompt delivery, hitch matched my vehicle perfectly. Took about one hour to install.
Jim
5/4/2007
The mount arrived just when tracking said it would. Called to get some more information and got the measurements I needed. Thanks for the prompt service.
Jim
5/4/2007
It had been several years since I ordered something from e trailer.
I was pleased with the service in the past.
I am very pleased with my present order for a bike rack. It was the cheapest price I could find for the same rack, the order was filled and shipped quickly
Albert
5/3/2007
Fast shipping. Great to order from. This hitch went on just like they said it would. Will buy from again.
thank you
Danny B
Danny
5/3/2007
The trailor hitch came on time and was just as easy to install as the description said. Thank you for great service. I will definately be doing all of my trailor shopping with you!!!!!!!!
Jim
5/3/2007
I have just recently placed 2 orders through etrailer.com. I have found the quality of merchandise, selection, price and service to be excellent.
William
5/3/2007
Called on 4/27/07 for a scion xb trailer harness, talked with a well informed lady that knew trailer wiring harness, placed order. The product was shipped the same day. Got emails that product was shipped and received the ups tracking number, great follow up. Received the item 5/1/07.
Great service, fast service, great staff.
Etrailer has covered all the bases.
Will always recommend Etrailer.
G L
5/2/2007
What can I say about etrailer? Well they are, without a doubt, the best web based vendor I have ever dealt with.. They are defiantly old school the customer comes first period. I wish they sold other products and services. Even local retailers won't do what etrailer did. These guys and gals are great, best in the business. If you need to tow something they're the ones to get your stuff from.
Grady
5/2/2007
I'm very pleased. My order was shipped right on schedule and delivered as confirmed.
Ray
5/2/2007
I'm very pleased with the service and their trust. Speedy delivery is also something that they know customers want.
Tom
5/2/2007
Great People to work with. Good Phone knowledge.
Brian
5/1/2007
I received my order and I love it. Thanks for everything.
Lori
5/1/2007
Great service as always.
Perry
5/1/2007
Simply fantastic transaction!!
I received the hitch in 3 days and it was a perfect fit. I wish all my internet transactions went this well.
Thanks etrailer and know I will do business with you again.
Pete
5/1/2007
Wow!! You guys are great! Thanks for your support.
Andy
4/30/2007
It was as easy as the paperwork said it was. Only one tool needed to install the trailer hitch.
Bob
4/30/2007
Exactly what I wanted, best available price, quick.
Earl
4/30/2007
The staff at etrailer.com were very knowledgeable and helpful. They answered the questions I had and order was shipped next day. Thank you etrailer.
Larry
4/30/2007
I found that ordering through this website as being helpful, acurate and efficient. Would highly recommend it to anyone else that needed this type of service.
Stuart
4/30/2007
thank you for the quick delivery. hitch took less than an hour. wiring took about the same amount of time. perfect fit no drilling!! thanks again !!
Bob
4/28/2007
Received hitch in great shape.
Fast shipping.
Answered all questions as needed.
Thanks a lot.
Carl
4/28/2007
the absolute best deal going on the net...they saved me as much as 100 on just the hitch and wiring harness. you would have a hard time beating their price on a new hitch.
David
4/28/2007
The shopping experince was quick and easy. The price was the lowest I could find. The whole process start to finish only took four days. Overall very satisfied and would buy again from etrailer.com.
Douglas
4/28/2007
wow! that was fast, thanks.
Gordon
4/28/2007
Everything I ordered was just as expected. The shipping only took 3 days.
The overall experience was far more then other web sites I have dealt with. I will defiantely do more business with etrailer.com again
Jeff
4/28/2007
Etrailer did a great job. Prices are excellent, and package arrived on time. Would definately reccommend them to anyone buying trailer accessories, or equipment.
Matt
4/28/2007
Hitch went in pretty easily. Took about an hour. Everything was there, didnt have to run to the hardware store.
Pete
4/28/2007
Prompt service and delivery. Exactly what I wanted. Thanks!
Warren
4/28/2007
Could not have been better! Logical website, excellent communication, prompt delivery, and, of course, great price! Thanks!
Dan
4/27/2007
Excellent so far. Very quick response and timely updates.
Kevin
4/27/2007
Thanks for the quick response and a great service!
Kou
4/27/2007
Thank Y'all very much for representing your product and service as excellent and and your product and service being excellent. The hitch is on my truck after a couple of short days and is just the upgrade I needed. thanks again.
Leslie
4/27/2007
I could not find the part I needed to repair my Hudson 5 ton trailer. I went to E-Trailer and found it right away, at a very reasonable price,even with shipping. I would suggest e-trailer.com for anyone. the site was very clear and easy to navagate. I will be making more purchases from e-trailer.com. Thanks for being there when I needed you.
Michael
4/27/2007
The site was very easy to use, and service was fast. Thanks
Ralph
4/27/2007
Excellant job etrailer! I ordered my parts in the afternoon and received them the same time the following day. I was in a bind and you pulled through for me. Thanks.
Brian
4/26/2007
I enjoyed my shopping with etrailer.com from the time I placed my order I had comformation that it had shipped with in 12 hours
Dean
4/26/2007
Great service, fantastic agents, and I didn't think anything that heavy would get to Alaska that fast. Thanks again.
Duane
4/26/2007
Very Good place to buy all my trailer towing needs. I will definately order from etrailer again!
Gary
4/26/2007
The item I ordered was deliver on time and in good shape. excellent service, thank you.
Rich
4/26/2007
Thanks for the great service!
Robert
4/26/2007
This is not the first order Ive made with you, and Ive been satisfied with every one so far.
Robert
4/26/2007
I just recieve and installed a Hidden Hitch for 04 Honda Pilot.
I was amazed at how easy the installation was, Only problem I encountered was rust in the holes for the bolts. It took longer to clean them out then it did to mount up the hitch by myself.
If I am ever in the market again I will be purchasing from Etrailer.com, Great product and support
James
4/25/2007
Ordering was easy, and the description is accurate. The parts fit for my vehicle model year. I have order items in the past, but nothing as big as this last one.
John
4/25/2007
Thank you for the prompt service.
John
4/25/2007
Could not get any Better !
This is my second purchase from you, Top notch.
I have you bookmarked, great and fast service !!!
Joseph
4/25/2007
Wanted to drop the big thanks. Arrived as scheduled, assembled
and ready to go a short time later. Once again, thanks for pulling that one
off. Carrier looks great.
Sean
4/25/2007
Web site is easy to use, and offers options appropriate to item I was purchasing usually, I find this annoying. Transaction was easy, and items came properly packaged, and were delivered promptly, at a great price. What more could you ask?!
Dennis
Dennis
4/24/2007
This is the BEST Cargo Carrier I have ever seen - from engineering to looks to capacity. It exemplifies the old addage the you get what you pay for..
You guys were a pleasure to deal with in this transaction. Your follow-up emails on status of the delivery were much appreciated - and very professional. Keep up the good work!
Frank
4/24/2007
I was impressed by the very easy to use website and the fast and attentive service. The hitch and accessories look good, came packed well and installed with no problem except trying to locate the converter harness connector in the 2005 LL Bean Outback Wagon
Hank
4/24/2007
The transaction was smooth and seamless. The hitch came packaged very well and all the items I ordered arrived accurately. Nice job. I have recommended this site to another person already.
Michael
4/24/2007
Thank you for the great customer service, wish there were more companies like
this.
Mike
4/24/2007
Very knowledgeable courteous service.
Ray
4/24/2007
Great service and great products. I've told friends about your site.
Ron
4/24/2007
The product was easy to find and order. I did make a telephone call to the company to find out additional information for the product. The company was very helpful and contacted the manufacturer while I was still on the line. Very pleased so far with the experience.
William
4/24/2007
etrailer did a great job delivering the product I ordered starting with an email from a real person to confirm the order and a second one when the product shipped.
Christopher
4/23/2007
Everyone was great. Item I ordered was on B/O and still hadn't come in. You found another brand in stock and sent out the sameday. Thanks
Doug
4/23/2007
Your website has made an almost cross country move CA to TX much easiser! I was able to buy a hitch and the wiring harness for my van, for much less than I could here in town. And, the items shipped so quickly!
Thanks so much!
Erika
4/23/2007
Easy to order with a well organized website.
Lisa
4/23/2007
Thank you for your service
Chris
4/22/2007
Ordered the part on Saturday and had it by Wednesday. $35-$75 cheaper than I could find anywhere else. I plan on using this site again.
Mark
4/21/2007
You cant get better service. Ordered on Monday and arrived on Thursday. Complete and in good condition.
Buck
4/20/2007
I ordered last Friday, too late in the aftrernoon to assure same day shiping, but receved an e-mail later in the evening that it had shipped.
The package arrived on Tuesday afternoon.
thank you
Jim
4/20/2007
My order was acknowledged immediately via email, and I was continually updated its status. I received the items on the 4th day, which is very fast for New Mexico. I am pleased and impressed using ETRAILER.
Dale
4/19/2007
The best service I've ever had with on-line shopping.
George
4/19/2007
As usual my order was promptly shipped as ordered.
Harlan
4/19/2007
thanks, 'yall are great
John
4/19/2007
Great customer service and fast delivery! The reps are knowledgeable and take the time to help you find the right fit for your needs. I definitely recommend etrailer!
Mik
4/19/2007
The rack was delivered today and I'm very pleased by this solid bike rack! I will recommend to my friends as a good deal.
Charles
4/18/2007
Ordered on Friday and received it on Wednesday....ya dont get much quicker than that!
Howard
4/18/2007
Thank you!
I enjoyed shopping your site.
Jamie
4/18/2007
Thank You!
It has arrived.
You guys have my vote. Any time I here of someone needed a
hitch, I will definitely recommend you.
Jan
4/18/2007
I have never seen such fast service from an online vendor. I ordered the hitch wednesday morning and had it in my hands thursday afternoon...Good products,great service. Thank you
Jeff
4/18/2007
My order had indeed arrived yesterday. The hitch went on without any problems, looks and works great. I appreciate your patience with me in my
emails concerning this item. You probably know how it goes when time starts ganging up on you and all the last minute things you have to address before leaving on a trip. Again, many thanks. Rest assured that i will recommend your company to all my friends and co-workers in their towing needs.
thanks once again.
Joe
4/18/2007
Great Service! I ordered my hitch on 4/13 and received it on 4/18.
John
4/18/2007
I was very happy with the whole experience. And the ease of shopping at etrailer.com
William
4/18/2007
Thanks for the great service. The order arrived at my doorstep yesterday afternoon. Thank you for making sure the order was complete. I installed the hitch and wire kit last night with no problems. The instructions were perfect.
Bruce
Bruce
4/17/2007
I must say I am very pleased with the hitch you sent me. The fit and finish
is great.
Clint
4/17/2007
Most customer oriented business I have dealt with on computer generated orders. Product was just as I odered with no complications and I received it much faster than I expected.
Duane
4/17/2007
Good experience. Good Price. Correct part arrived quickly. Will definately use this store again.
Myra
4/17/2007
Just a note of thanks and to report that I installed my type III hitch on my
06 Chevy Equinox and everything lined up perfectly.
It's a great fit and is nicely positioned with no bulky bar to look at from
the rear or side.
Thanks for a great product and price
Scott
4/17/2007
Lightning service. Arrived 2 days from order.
Easy installation!
Looks great.
Rusty
4/16/2007
I gotta admit, I was skeptable about ordering from e-trailer. The prices I was getting locally was way to high. I received my hitch for my 07 SUV and it fit like a glove. The order was correct and I had it installed myself in 30 minutes. AWSOME etrailer, I will order from you guys again AND I will tell my friends. Very Satisfied, Thanks.
BJ
4/15/2007
Due to my remote location Rocky MountainsI order a lot of products using the Internet, so I think I'm qualified to say etrailer.com is an A+ vendor. Prompt shipping, good communication, easy to use website. The Hidden Hitch #90755 ordered for my Subaru wagon fit like a glove, and took less than an hour to install. The supplied instructions were easy to follow. I figure I saved almost $200.00 ordering from etrailer.com and installing myself.
Jim
4/15/2007
I ordered a draw tite reciever hitch for a 99 subaru forester. It weighed 34 pounds and was shipped to me in three days...It took me about an hour and a half to install it because I had crummy tools. If I had an air wrench I could have cut the install time by 90. I am very happy with the service I recieved.
Deron
4/14/2007
etrailer was a breeze to work with. Their prices were better than any of their competitors... they just can't be beat! They got my trailer hitch in the mail immediately and it was on my doorstep in less than a week!
Matt
4/14/2007
I will definitely do business again. The cost of their products, combined with shipping, were among the lowest I had found. The customer service was prompt and friendly. And, the user friendly web site is one of the best I've seen. Thanks.
Shawn
4/14/2007
Ordered a Hitch & Wiring Harness. The shipping was fast, everthing fit perfectly. I'm glad I found etrailer.com. Saved me alot doing it myself. Thanks
Tom
4/14/2007
Easy to shop, had what I wanted, fast shipping. Great store I will be back.
Don
4/13/2007
Thanks for the good service!
Thom
4/13/2007
I was pleasantly surprised to receive my order within 3 days. I received a personal confirmation and a separate shipping notice the same day. Thanks
Arleen
4/12/2007
Great service shipped fast and exactly as described. Best price I could find on net.
Craig
4/12/2007
This is the second time that I have used your web site to order trailer hitches. Yours is the quickest service that I have ever had using an internet site for ordering.
Also your web site is well laid out and easy to use.
Thanks for your dedication to runing a customer friendly and service oriented business.
Dale
4/12/2007
I got what i ordered in just 7 days , I'm sure I'll shop here again.
Eric
4/12/2007
Wow is all I can say! The Draw-Tite hitch and wiring kit for my Nissan
Frontier arrived in just 2 days. It took about 10 minutes to bolt on
the hitch and another 5 minutes to do the wiring kit last night. I am
very impressed with e-trailer.com's turnaround, on-line instructions,
simplicity of installation, and completeness of documentation. I've
already referred several colleagues who may need trailer/towing
accessories. I actually spent more time getting tools, jackstands, etc.
out and putting them away than I spent doing the installation. It
couldn't have gone more smoothly. Sure beats shelling out $500 or so to
a dealer. Thanks.
Gene
Gene
4/12/2007
Ordered the trailer hitch late on 4/5 and it arrived at home on 4/12. VERY prompt service. Excellent communication to advise me when it shipped and to track the shipment. Great price - great service. What could be better than that. Thanks E Trailer.
Gerald
4/12/2007
I cannot believe how quick I received this part!!!! Fits perfect. Thanks
Randy
4/12/2007
I think that Etrailer.com is a great buying experience.
Wayne
4/12/2007
My experience on etrailer.com was very good.
William
4/12/2007
very satisfied with e-trailer
my order was placed late on sun. eve.
and i received order on wednesday. shipping cost are very
resonable. way to go e-trailer!!
Bill
4/11/2007
you guys are awesome. best price, both Internet and brick and mortar.
Daniel
4/11/2007
Box arrived today. Everything is in great shape. Thanks!
Don
4/11/2007
I received my drawtite hitch on my doorstep last night. I was very pleased with not only the product but the price, the shipping, and even the packaging. Thanks so much for the service, I look forward to recommending your site to many friends!
Joshua
4/11/2007
Thanks for the great service.
Keith
4/11/2007
I highly recommend etrailer, fast shipment, professional service received all merchandise as ordered.
Thanks
Robert
4/11/2007
Excellent Communication and fast shipping!
Thanks!
Charlie
4/10/2007
I purchased a hitch and bike rack for my VW Jetta 2002 1.8T.
I like the quality of both items. Etrailer uses UPS which is preferable to me and the order processing time was quickly executed...Great deal!
Joe
4/10/2007
Very plesant to order from very fast shipping. will order from again thank you.
Norvel
4/10/2007
This is my second hitch I've bought. The whole process went fantastic!! I submitted the order Sunday night and received the hitch on Wednesday. Very prompt service. Thanks again etrailer.com
Travis
Travis
4/10/2007
Very satisfied with hitch for sons 1999 Montero Sport. We had tow hooks off, and hitch on in less than an hour. Perfect fit, well made, and very handy bolt leaders to make installation a snap.
Well done!
Bruce
4/9/2007
Extra Prompt Service !!!
Excellent Fit on hitch !!!
Great Value !!!
Fast Delivery !!!
I will not hesitate to do business with you again !!!
A # 1
Joe
4/9/2007
Great service and best prices. Placed order on Sunday on their web and was shipped on Monday morning. Shopped around and their prices are the best
Oscar
4/9/2007
I purchased a slightly unique receiver for my 1995 Mercedes E320. Ordering on-line and picking the right receiver was easy. It arrived within a few days. Installation instructions were good. A follow up call to determine the right ballmount was met with a knowledgeable person that helped work through my concerns to get to the right mount. Ship status indicates it shipped the same day as ordered. I could not have asked for better service. Very few companies are that good, consider yourselves in the top 5 of companies for customer service.
Peter
4/9/2007
Great shopping experience, with least expensive price. Execellent email contact with fast shipping and tracking. I would rank as second best internet shopping experience ever. Thanks!
Tim
4/9/2007
very nice, top of the line outfit. super fast shipping and very fast to provide tracking and shipping details…I highly recomend these folks, great prices also
Eddie
4/8/2007
It is wonderful. I am very glad to receive the order form Etrailer for the first time and second one as well and will be come back with etrailer soon in the future.
Frank
4/8/2007
It fit perfectly. I will buy all my trailer towing needs from you from now on. You are the best company. Thank you.
Mike
4/8/2007
Item looked greater then expected,very well built hitch. Ive not installed it yet because it is snowing easter weekend in Texas, but it looks like it will be very simple. I really like the looks of the wiring harnness, it will also make the wiring of the lights simple. Very fast shipping
Russell
4/7/2007
I was extremely pleased with the ease of finding and purchasing my items. Well organized site. The continuous contact thru the internal portion ordering, shipping, carrier tracking was superb. I knew when the items were where and delivery date. Very pleased with this dealer. Thanks! Items work great!
Dan
4/6/2007
this company is a #1 top notch company that delivers on time with top qulity products at a good price
Don
4/6/2007
Everything was exactly as I ordered and arrived within two days.
Thank you.
Jim
4/6/2007
I recently placed an order online, I am very pleased with the product, the price and how quickly it arrived. I ordered a trailer hitch and harness on friday night and it was installed on my vehicle the folowing wensday night. Thank you for the hassle free experience.
Lance
4/6/2007
Excellent service
Milton
4/6/2007
WOW...
The hitch came in perfect condition faster than I expected and bolted on in 15 minutes. What more could you want for the best price on the market.
The hitch fit my car perfectly just as stated in the notes on the web.
Thank you etrailer.
Paul
4/6/2007
eTrailer had the best price I found anywhere. They were super friendly on the phone, and my order shipped immediately and arrived within a couple days.
I would definitely recommend doing business with them.
Rob
4/6/2007
After a couple of weekw trying to get […..] to order a hitch I found Etrailer and ordered my hitch and it was shipped the same day. Great service, friendly helpful people and a pleasure to do business with.
Robert
4/6/2007
Great customer service. I needed to cancel an order due to a shipping issue. They helped me find an identical item that could ship that day. The new item was even less money. Item was received when promised. Will recommend them every chance I get. Thanks.
Allan
4/5/2007
First time buyer. Excellent service.
Clive
4/5/2007
My order arrived two days after ordering. It took only about a half hour to install, and each piece fit like a glove! Thanks for your timely service and great prices. I will definitely recommend etrailer.com to my friends.
Ed
4/5/2007
Very pleased with service. Will deal again.
Rex
4/5/2007
The products arrived fast and were the correct ones! You guys are the best. I will be buying again!
Timothy
4/5/2007
Just thought I would let you know that I ordered another hitch from you and it went on without a ..ah... hitch.
Dale
4/4/2007
WOW...you guys are fast.
Danny
4/4/2007
Excellent customer service and support. This is my 4th purchase from etrailer.com because of the care they show each order. Due to my location, I usually receive my items the day after I order them...WOW!! Their prices are hard to beat too.
Jeremy
4/4/2007
I do a lot of internet buying and selling. I am an Ebay Powerseller and can recognize a top notch service oriented organization being one myself. You guys with your prompt and courteous customer service and super fast shipping makes you outstanding in my eye and I am impressed beyond belief. It was a pleasure buying from you and hope to have the pleasure of doing business with you again. Thanks Ken
Ken
4/4/2007
Thanks I received the hitch and it went on better than I expected- You guys
put together a nice package- way to go!
Phil
4/4/2007
Etrailer is the best!
Rick
4/4/2007
Everything arrived very quickly and exactly what I ordered. Will definitely order from etrailer again!
Ron
4/4/2007
Thanks for your rapid response and the follow up info. It was a pleasure ordering and following up.
Chuck
4/3/2007
I loved the hitch I got fit perfectly no drilling or moving the spare tire at all on my 01 chevy s10
Kalen
4/3/2007
Great on all counts. Selection, price, and prompt shipping. Could not ask for more.
Richard
4/3/2007
Etrailer is great. I ordered my hitch for a price that no one could beat. Shipping was fast. The hitch installed in less than the 30 minutes that the downloadable instructions said that it would. I have and will continue to tell my friends about Etrailer.com. I could not be happier.
Roger
4/3/2007
I knew what products I wanted and I had a few questions. The staff was very helpful and the communication regarding shipment is always excellent and you cant beat the competitive pricing.
Steve
4/3/2007
The hitch arrived this afternoon around 1pm. I was surprised to see it
arrive ahead of schedule, my customer was happy that I could install it in
time for the long weekend.
Thanks again.
Brian
4/2/2007
I just wanted to say that I am incredibally impressed with every aspect of my
purchase with your company. I was very skeptical about ordering anything online, I have only purchased one item online other that this one. I comparison shopped both online as well as local stores and 90% of these stores didn't
have it, and if they did, it was anywhere from 50-100% more
expensive. I'll make a long story short, the price was outstanding, the
ordering process was very simple, and I received the item exactly 3 days
later (with the cheapest shipping!!) the directions were so simple I got
worried, but they were clear, concise and to the point, I could not believe
how easy it was. It took me about 30-35 minutes, and all I had to do was
take out 4 bolts and put in 6.
ABSOLUTELY OUTSTANDING!! I will tell everyone I know about your website, and
if I EVER need parts for my 1995 JEEP WRANGLER in the future I will be
purchasing it from you .
Sincerely,
David
David
4/2/2007
They e-mailed me that they received the order and then again when it shipped same day along with a link to ups to track it. Very impressed and will go back.
Kenneth
4/2/2007
Wow! I placed my order late on a Friday afternoon and when I get to work this AM my I have confirmation that my order has already shipped.
Thanks for the great service.
Kirk
4/2/2007
Installation was as easy as you predicted and the wife was pleasantly
surprised by the ease as well. I can not thank you enough, from the quick
order confirmation, to quick order shipment, to the quick receipt,
everything was absolutely beautiful.
Matthew
4/2/2007
The order was placed on 3/16, shipped on 3/22 and received in good order on 3/27. All was included in the pkg and the hitch fit perfectly. It took about 35 minutes to install the hitch by myself. Not bad for a 66-year old man. The electric T-connector was equally as easy to install with explicit instruction right out of the Hyundai maintenance manual. Great service. I would recommend etrailer to anyone.
Carl
4/1/2007
Thank You for the great service.
I will pass this website on to others
Dave
3/31/2007
The hitch is just as advertised. The shipment tracking by UPS allowed me to reference the location of my package from your warehouse to my front door. The Draw Tight hitch is exactly what I wanted! Thank you.
Greg
3/31/2007
The hitch was great and a snap to put on. Everything lined up perfect.
James
3/31/2007
My shopping experience was great, you had what I wanted at the best price. My order was shipped to me promptly and without to much waiting. I would and have recomended etrailer.com to freinds and family.
Paul
3/31/2007
You were fast. Good service. Thank you
Robert
3/31/2007
I think your service is fast and efficient and your prices are fair.
Thanks!
Don
Don
3/30/2007
Just to let you know that I received my order on time and a successful installation in less than an hour. Of course this was only possible with the correct parts as ordered, packaged and shipped. Thanks to you and your team for such attention to detail with email follow-up from order to delivery.This order is a definite encouragement to online ordering.
Edmond
3/30/2007
Now thats what I call service. Order one day, it ships the next day. Keep up the good work.
Gene
3/30/2007
Great product, outstanding customer service, best value and fast shipping.
I will recommend Etrailer to my friends.
Jacob
3/30/2007
Order a hitch for a new 07 Honda CR-V on 3/27 and had it in my hands and installed on 3/29. Shipped very quickly and recommended item was perfect fit for need.
Easy ordering and very fast turnaround.
Joe
3/30/2007
I just wanted to tell you that the hitch I ordered for my 2001 Blazer came on the second day, and I had it installed in less than an hour. I can't say that I have ever had such a painless online order ever. Working with your company has definitely made this a great experience for me and I would like to tell you and your staff they are doing a wonderful job and to keep up the good work. I will definitely get all my truck and trailer needs from eTrailer.
Thanks again
Luke
3/30/2007
What a great place to buy products from. The web site is easy to use, prices are low and shipping arrive ahead of time. When I ordered the wrong part for my truck and had to return it, the customer service rep was friendly and helpful. Its hard to find great service like that anymore. Great job etrailer, keep up the good work.
Ron
3/30/2007
Im very impressed with the quality of the product and the way the delivery of the product was handled. I was thrilled with the way I was able to track the package from the day it was shipped.
I was able to install the hitch in less than 30 minutes. Thank you eTrailer for your good service.
Abraham
3/29/2007
Absolutely perfect
Alex
3/29/2007
As of now the service is excellent!
Carl
3/29/2007
Excellent service, very reasonable price. Ordered with standard shipping and received at my doorstep three days later. Would not hesitate to recommend to anyone.
Joe G.
Joe
3/29/2007
I just finished installing the hitch from etrailer onto my 06 Subaru Forester. Im 65 years old and not as limber as I once was, but the job only took a little less than an hour and I am satisfied...I got it on and I like the hitch. Wiring was a snap!!
Mel
3/29/2007
The etrailer.com staff was very professional, courteous, and informative. The product that I purchased, much to my surprise because Im a total skeptic, works great. That product is a liscence plate mounted, wireless backup camera. I highly recommend etrailer.com to others. - Thanks
Paul
3/29/2007
I needed advice on what type of hitch & bike carrier to buy. I called etrailer and got an informed response. They were courteous and explained the ABC of buying a hitch & bike carrier. I would recommend buying from them.
Rajesh
3/29/2007
Good experience, sales person very knowledgeable and friendly, quick shipping.
Terry
3/29/2007
I would just like to comment on how quickly my product was shipped, it was a very fast turn around! Awesome!
Tim
3/29/2007
Hello, i just want to say, thank u very much. you guys are awesome..........whoever designed this hitch, did a excellent job. Most would not even consider putting a hitch on a scion xb, but someone actually took the time to design one. and cheaply I might add......its very rugged, heavy well built, easy to put in, has all parts needed......
And last but not least your customer service thru email was very appreciated.
customer service is a thing of the past, but you guys ruined that theory.....
Anyways good job, I hope you guys get too much business, cause you are one of the very few who do it right
Douglas
3/28/2007
It was great everthing went smooth and quick. keep up the good work
Florentino
3/28/2007
I placed my order by phone on Monday morning and received friendly and helpful assistance. The hitch arrived at my office on Wednesday morning!! I couldnt believe it arrived so quickly. I would not hesitate to recommend you to a friend.
Larry
Larry
3/28/2007
This is my second time ordering from etrailer.com and it has again been an easy ordering process. Best prices and a nice ecommerce/communcation system.
Thanks again,
Larry
Larry
3/28/2007
I was impressed with fast turn around from the time I ordered my hitch cover to the notice I received the product had shipped. Nice work!
Anita
3/27/2007
Great experience! Hitch and bike carrier arrived in 3 business days. Clear- easy to follow instructions included. A+
Donald
3/27/2007
I installed the hitch in under an hour and it looks like its always been there. Id have to say Im a satisfied customer.
John
3/27/2007
So far as pleasure to do business.
John
3/27/2007
Super fast service, excellent value, great communication. Definately the Lexus of trailering equipment! A winner from the word GO!
Keith
3/26/2007
Great Experience ! No problems !
Steve
3/26/2007
Thanks!! Wanted to let you guys know that my order was received 1 day earlier than anticipated........and all was perfect. I installed the receiver hitch and
electrical connector in about 2 hours...I was in no hurry!! It fit perfectly.
Dennis
3/25/2007
Just wanted to note a word for thanks on how etrailer handled my problem. Though my purchase was over 6 months old, I didn't get a chance to install until later in the year and when I found the problem etrailer was very accomdating and helpful. I finally got the new hitch installed and it was a snap. Once again, I just want to thanks the folks that assisted me and will definitely recommend others to etrailer.
Wilson
3/25/2007
customer service was friendly and very helpful. orders ship fast and was easy to order on line.
Floyd
3/24/2007
I had a great experience at etrailer.com! My order was shipped quickly and fit my specific car just perfectly. I would use this website again.
Jane
3/24/2007
Outstanding service and fast follow up.
Would recommend etrailer to my friends
John
3/24/2007
Thanks so much for standing behind your company's "100% satisfaction guarantee". Put me on your list of satisfied customers!
Mark
3/24/2007
I'm impressed with how fast it got to me. I was expecting it to take longer. Everything went smooth and easy. The site was easy to use, and easy to find out which product fit my vehicle. I will definitly purchase from etrailer again.
Al
3/23/2007
Fast Shipping, Easy to put on, 4 bolts. A Cave Man could Do it!!!
Cal
3/23/2007
HAPPY CUSTOMER-Bought 2 items I decide I wanted to return 1 only because I decided I didn't want it, They were very fast in handling the return. Trailer hitch fit very good. Save alot money. Would buy again
Edward
3/23/2007
This must be the best source available for hitches and related products! Your pictures of the hitch mounted on the vehicle were very helpful. The price was right, shipping prompt, and all products were exactly as represented on the web site. The Draw-Tite hitch for the 2006 Toyota Highlander was a perfect fit and easy to install.
Jan
3/23/2007
Product was excellent, instructions were very accurate and delevery was great
Jerry
3/23/2007
Etrailer is how a business should be ran. This is my fourth or fifth order from etrailer and I have yet to be disappointed. All businesses should take lessons from etrailer.
Robert
3/23/2007
this web site is first rate. One of easiest and the best I have ever dealt with. I will be coming back here again. Cudos to whomever developed this site and the person/s responsible for making things happen quickly and professionally
Shelby
3/23/2007
great price and fast service. Was pleased with the fast service and helpful information on the product.
Thank you for everything Al
Al
3/22/2007
I just wanted to tell you how AWESOME my experience has been ordering from
your company. I've been extremely frustrated lately with other on-line
vendors who advertise great prices, but don't ship the product for weeks.
eTrailer shipped our hitch the SAME DAY that I ordered it and it arrived a
day earlier than I thought it would. You've provided a great product and
service at a good price. Keep up the good work. You definitely have my
business.
Take care.
Brian
3/21/2007
Super place to buy hitches from-
the hitch arrived in 4 days and installed in 10 minutes!
Merrill
3/21/2007
This was my first purchase from etrailer. I found the website very easy to use, and particularly liked the program for matching my car socket to my trailer plug. It was very self explanatory for one not technically inclined, it was easy to find just what i wanted, and the price seems very reasonable.
Robert
3/21/2007
Best price and selction of hitches on the internet! Unbelievably fast shipping!!
Steve
3/21/2007
I did a lot of shopping around before I ordered anything from E Trailers, they have a huge selection of anything you could possibly want to replace or add to your vehicle or trailer, and the price is about the lowest I have come accross, I am more than satisfied with the speed of the delivery.
Terry
3/21/2007
Isn't the internet a great tool! I needed a Jayco adapter and in five minutes I was able to have one on the way to my house. No searching around at specialty trailer stores and it was sent cross country in just a couple of days. Thank You!
Cary
3/20/2007
Excellent service.
Jairo
3/20/2007
The whole process was easy and quick. The shipping only took 2 days ... cant beat that. Installation only took minutes just as advertised including the wiring harness.
Kevin
3/20/2007
I purchased a hitch, wiring harness, bike carrier and bike adapter for a newly redesigned 2007 Hyundai Santa Fe. Everything arrived in a matter of days and either fit or worked perfectly. Great prices, quality and service support. Rest assured, I'll be recommending you to anyone who asks. Thanks again.
Larry
3/20/2007
Lightning fast shipping. Up to date emails. Best on the web! When I click submit, I go out front and look for the truck!
Mike
3/20/2007
I was very pleased my order shipped the same day and the price was the cheapest i could find.
Rob
3/20/2007
The service was great. The part arrived in a short period of time. It was the correct hub for my trailer. Thanks for your help.
Daniel
3/19/2007
Thank you
You guys have about the best web site I've ever been to. Easy to use and no
BS
Gerald
3/19/2007
Customer service was very helpful, very nice, and very knowledgeable in the product as well. Will recomend etrailer to others!
Jessie
3/19/2007
I received exactly the items ordered on time and in good condition. Everything fit perfect! Thanks for a great online shopping experience.
John
3/19/2007
The process was very simple and shipment was prompt. The product is with UPS and due today out for delivery which is two business days after placing the order. I would definitely use/recommend etrailer.com for any trailer needs.
Ron
3/19/2007
The entire purchase was easy. Shipping was on time, prices were great. I would recommend etrailer.com to anyone.
Jeremy
3/17/2007
Very Good service, will buy from again.
Brian
3/16/2007
Pleased... prices were good, shipment came promptly and was well packaged for what it was.
Bruce
3/16/2007
Thank you very much, Great service!!!!!!!!!!
Debbie
3/16/2007
I am very pleased with the services I have received from etrailer. I have placed two orders recently and shipment has been on time.
Dennis
3/16/2007
Great company to deal with. Good prices, Good selection of parts, and promptly shipped. I will recommend and use this company again.
Jimmy
Jimmy
3/16/2007
Great service, This site is very easy to use, will use again, they have some of the best prices around
Matt
3/16/2007
Have done business with etrailer twice now. Been very impressed with promtness of delivery & price. This is a 1st class company that I will continue to do business with.
Scott
3/16/2007
I placed my order saturday 3/10/07 I recieved my order today 3/15/07 really
fast service. Everything I ordered was there in boxes thank you for fast service. I will order from you again.
thank again
Alan
Alan
3/15/2007
I would like to thank you for your wonderful service. I have ordered 4 hithches from you in the past and have always marveled at how fast my order is handled and the merchandise is as described. It is very helpful that you rate the ease of attachment and I find the directions being available on line before purchase very helpful. In this day it is often very hard to find a company who really cares about the customer. Keep up the great effort. It is trully appreciated.
Your loyal customer,
Alan
Alan
3/15/2007
Boy, talk about fast service and follow-up!!! You guys are tops, thanks very much
Benito
3/15/2007
Thank you E-Trailer everything went off without a Hitch. Got it on the day they said it would be delivered Installed it just like they said easy as pie.
You guys rock.
Jeff
3/15/2007
Thank you for the friendly and great service reguarding my hitch.
Matt
3/15/2007
I was completely satisfied with the service and people I dealt with.
Ralph
Ralph
3/15/2007
What a surprise. I could not find what I was looking for locally so I checked the web. etrailer.com came up in a search and had exactly what I needed at a great price. I ordered online and paid by credit card on March 6, 2007 product was shipped March 7, 2007 and I received it March 13th 2007. Thanks for the great deal and very prompt shipping.
Sam
3/15/2007
I have found my trailer supply dealer, you guys are great, low prices and fast shipping and all the trailering items you need. No need to look any place else, what more could you ask for?
Thanks,
Bob
Bob
3/14/2007
I had a very nice experience ordering from you! The woman I talked to was very professional and polite. I got e-mails confirming my order was received, and when it was shipped.Ordering was fast & easy. Great job!
Darrell
3/14/2007
Search for the product I wanted was very easy. Associated items of interest were great and the links available to see and add item to my order. Similar products in weight, features and prices were available for the choice I wanted. I received order acknowledgement from two company representatives and a shipping notice next day with tracking number. I look forward to receiving the product for use on my Car, Trucks, and Camping trailer.
I also search for similar and found items of interest and will order in future.
Denis
3/14/2007
I have ordered from Etrailer 2 times and it was a snap always ontime and they have the stuff onhand. The staff is great to deal with the E-mails to let you know about the shipping of your products. E-TRAILER YOU THE BEST KEEP UP THE GOOD WORK
Scott
3/14/2007
Shipped fast. Great email communication. Product was fantastic. Priced better than everyone.
Sean
3/14/2007
I have ordered many things on line but this is by far the fastest service I can remember. I ordered it Tuesday at 10am and had it on my porch Thursday when I arrived home from work. Thanks
Jim
3/12/2007
Wow, fast shipping, excellent correspondence, great packaging, I am overall very impressed. All for the best prices on the net and way better than local.
John
3/12/2007
This is the second item I have purchased from etrailer in the last 9 months. Nothing but a great experience! They keep you informed and ship quickly. I highly recommend other shoppers to this site.
Kyle
3/12/2007
Okay... What gives? I placed an order last Wednesday AM and by the end of the day, I had received two emails one confirming that the item was in stock and the other confirming the the order had shipped. Two days later, my order was delivered!
In a world where botched up shipping and non-communication have become the standard, you offer this amazing level of customer service and to be honest, it kinda-sorta freaked me out. I look forward to being freaked out by you folks again.
Scott
3/12/2007
Great! Remarkably fast and accurate service. Thanks.
Steve
3/12/2007
The installation instructions were inaccurate I was delighted when the hitch bolted up in less than 20 minutes, much nicer than the class 1 hitch. Thank you very much.
Bill
3/11/2007
Installing the hitch was pretty easy, although it took me more than 30 minutes 50 bolting the hitch on. The wiring harness took about 30 minutes and was a piece of cake. The package arrived about 5 days after ordering and in good shape - no parts missing.
Dan
3/11/2007
I have to say that your website, ease of use, pricing, quality of product, update on order status, and ease of installation instructions make my experience with your company one of the best overall internet experiences I have had in the last several years buying things on the web.
You have a great business model an do a great job.
Ross
3/11/2007
Good price, smooth transaction, and quick shipment. What else could I ask for? I'll use etrailer.com again.
Dennis
3/10/2007
I couldn't have asked for better service. No complants with the quality, and I'll buy from you again. thank you
Harry
3/9/2007
Thanks etrailer. Super fast shipping, extreamly well packaged. I am 100 satisfied. Etrailer has a great selection of hitches. I wish you all the best
Roy
3/9/2007
What a great site! When you call to order you get a REAL person on the line. They answer any questions you might have and are friendly and knowledgeable. Super fast shipping. I wish all web sites and businesses were this good!
Vicky
3/9/2007
Good deal, great service.
Alfred
3/8/2007
Great product for a great price with super fast shipping !!!
Barry
3/8/2007
If you desire as I do Quality products, great personal service and fast delivery at a price that is more than competitive, etrailer should be your One Spot Shop Place.
Bert
3/8/2007
Received the floor mats, and they are great. Thx!
Jeff
3/8/2007
Shipment got here today, all parts received. Good job!
John
3/8/2007
Thanks for everything. You all have the best deals and customer
service ever.
Thanks again :)
John
3/8/2007
This is my second purchase with etrailer.com. As a repeat customer, I highly recommend etrailer.com for anything that pertains to hitches etc. The selection is great, along with its prices. The bike rack works like a charm. If your serious about your mountain bikes and transporting them with ease and safety then the TH996XT is the one. Worth every penny. It looks great on my 2006 Honda CR-V EX. And in case you are wondering, I also purchased the reciever hitch from etrailer.com as well. For selection, service and price etrailer.com can not be beat!! Happy Shopping
Johnny
3/8/2007
Shopping was a pleasure, very easy to use website. The delivery was very prompt, ordered on March 4,2007 received on March 8, 2007. i would recommend this to everyone.
Ted
3/8/2007
You people rock, my hitch is already here,
Wish everyone did business like this!
Thanks,
Barry
Barry
3/7/2007
This is the 2nd hitch I have ordered from etrailer. It really couldnt be easier to determine which is the proper hitch for your vehicle and to order it. Mine shipped the same day
Kenny
3/7/2007
The customer service was excellent. eTrailer.com responds by e-mail even better than other companies do by phone. I was very picky about my shipments time of arrival, and was given a favor that no other company has ever given before eTrailer.com employees provided an e-mail update of my shipment status nearly every day.
I would recommend this company to anyone looking for trailer parts!
Miki
3/7/2007
I think your service is great and very fast. I will be back to do more with you people for sure... GREAT SERVICE thanks alot..
Richard
3/7/2007
Thank you for your prompt communication. I called the 800 number on your
website about an hour ago and the staff was very knowledgeable, pleasant,
and helpful. Please let your staff know that this was my first encounter and
I will not hesitate to direct friends and relatives to your website.
Vince
3/7/2007
Great hitch and shipping was fast.
Travis
3/6/2007
Very happy with ordering process and shipping time!
Bernard
3/5/2007
So far so good. Sales person was on the ball and all other questions regarding shipping have been answered. It is now in UPS hands. I will let you know how the product performs.
Jeff
3/5/2007
Bought my trailer hitch from E-Trailer and it fit perfectly.
Jim
3/5/2007
The transaction via regular order was great with etrailer.
My order wiring harness works just great, plug-n-tow worth the wait....from Hawaii, thanks for the order, with etrailer.
Lowell
3/5/2007
The trailer hitch was a very easy installation, it took about a half an hour. The soft hinged bed cover arrived a couple weeks later. The cover looks great on my new Dodge. Thanks for the easy to understand instructions,
Matt
Matt
3/4/2007
I can not say enough good about etrailer, I recieved my order in a timely
matter, you shipped it out promplty. I have to say it was a pleasure doing
business with you.
Thanks Again
Great service and better yet greater prices. Thanks
Pete
3/3/2007
I was thinking that this was just your average on-line store with average prices. After some comparason shopping on the internet and local, I found your prices and merchandise to be far superior.
Robert
3/3/2007
Unbelievable! I ordered at 11am and got the shipping e-mail at 2pm.
What took you so long? :-
Dave
3/2/2007
Ordering was easy, website done well, got order ok. I would recommend this site to others.
John
3/2/2007
It has been a pleasure doing business with you. So easy to find what I want at your web site and to order...Looking forward to much business with you.
Mary
3/2/2007
I needed a part to complete a wiring job on my 04 Avalanche..I was told what I needed to complete the job, checked with E-Trailer, mentioned what I was trying to do, and C/S knew exactly what I needed. She was extremely knowledgable with electrical components, I took her advise, bought the hardware, and sucessfully completed my project..Thanks very much. I highly recommend you fine folks at E-Trailer.
Stephen
3/2/2007
wow, that was fast! So far everything looks great. Good price, fast shipment and great follow up.
Bill
3/1/2007
etrailer had the best price of anyone and I got exactly what I was looking for. I was amazed to find the package waiting for me when I got home today, only 2 days after I ordered. Top notch company, I would definitely recommend to everyone. Thanks etrailer!
Mike
3/1/2007
I have purchased from etrailer several times and had nothing but perfect service. Thanks for the great service and products
Mike
3/1/2007
These guys are GREAT!
A+ Shipping Service & Awesome Rate!
A+ Communication/Customer Service!
A+ No B.S. contact line!
I will refer etrailer.com to everyone I know, thanks guys - keep up the great work!
Brian
2/28/2007
Great service when ordering my brake controller. Delivery was less than a week and the best part was I saved a ton of money. Thanks
Gaele
2/28/2007
Thank you for the materials I purchased. Could not find what I needed locally. Amen for the internet. The web site was easy to navigate and with a lot of selections. I received the package today.
Glen
2/28/2007
Thanks for the exceptional service, order arrived in three days. The hitch cover fits well, looks great and works fine. I am very pleased and hope to do business with you again soon.
Jean
2/28/2007
Hello from Mass. I have done a lot of on line shopping and have some time been very disappointed with their services.
I ordered a trailer hitch, trailer wiring and hitch cover,everything was in the box and it was delivered on time.
Thank you for your outstanding service.
PS. I have recommend etrailer to every one.
Joseph
2/28/2007
Hello, it was very smooth experience while looking for parts and accessories for my Mazda 5. As soon as I finished my order I called my friend, since I feel confident recommending this site to any one. I really appreciate detailed information about the parts, close zoom option for pictures and the way parts are cataloged. Locating what I need for was very fast, so is the order delivery.
Thanks!
Valerijus
2/28/2007
I would like to shout out a big THANK YOU! to everybody at etrailer.com. From the beginning of my order til my order arrived, everything went without a dare I say it hitch! Pun intended. My order arrived on time and in great condition, and at a great price too! Thanks again from Vince
Vince
2/28/2007
My part worked great!! Right size and the right price!! I am very pleased with the product, the shipping and the price. I am also very impressed with your customer service. I will recommend you to my friends!
Janet
2/27/2007
Thank You, Thank You, Need I say more???
Thanks, Nice doing business with You,
Jeanne
Jeanne
2/27/2007
Everything was as stated. Seems to have fairly quick shipping. Will do more business in the future.
Jim
2/27/2007
With etrailer I ordered the parts needed with a few mouse clicks. I did not have to find an auto parts store, and deal with a sales person who may not be able to find the parts I needed.
Chris
2/26/2007
Bought your Hidden Hitch for an 07 Honda Fit Sport model 60847. Installation went smoothly and Im pleased with the product.
Eric
2/26/2007
So far, dealing with you has been a very pleasant experience. Keep up the good work!
Ernest
2/26/2007
I bought the curt front mount trailer hitch for my 04 Chevy Colorado, shipping was fast, easy installation, great quality. I am very pleased.
George
2/26/2007
Just exactly what I expected. Thank you very much.
Keith
2/25/2007
It was recieved in a timely manner and looks great Very happy with my order
Kenton
2/24/2007
Thank you!
I keep coming back to ETrailer because you always give me the best deal the fastest.
Timothy
2/24/2007
Finding etrailer.com to deliver my hitch receiver and other items in a timely fashion at a competitive price I recommend them. Also, I saw what I was looking for online and any and all questions were answered on the phone.
Alvin
2/22/2007
Very happy. I just recieved my order and in very good time, I just hope it fits my 96 toyota tacoma Thanks for the prompt service. I will be a return customer in the future
John
2/22/2007
Was a nice shopping experience. Great prices and very fast service. Will shop again with etrailer.com
Mike
2/22/2007
Thank you, all the items I ordered have been received in good condition. My wife is very pleased with them. We will certainly recommend you.
Neil
2/22/2007
Easy to install class I hitch. Web site said 30 minutes for novice installer and thats what it was, tops! Great price too.
Tracy
2/22/2007
very easy to shop
Mike
2/21/2007
Quick shipping, easy tracking, great service and all for a great price! I'll continue to shop at etrailer.com.
Peter
2/21/2007
It went very smooth and fast. Recieved e-mails confirming my order very promtly. I liked the prices and recommend eTrailer very highly. Thanks again.
Dennis
2/20/2007
Very easy and pleasant experience ordering for etrailer online
John
2/20/2007
These of some of the best internet sellers I have had the honor of dealing with.
Michael
2/20/2007
I have to admit that I'm not impressed that often but you guys are great! Very simple to the right hitch. It arrived today, installed it today, and out fishing tomorrow. Keep up the good work!
Rudy
2/20/2007
Great transaction. Fast shipping. Perfect fit. Great product.
Wendell
2/20/2007
Great site, price of my item was actually cheaper than other sites i have looked at and when i recieved my order it looked just like it did on the web page. Not to mention how fast i recieved the item, they even send you a tracking number so you can track your shipment on the net. I will be ordering from this site again and i have told friends about the site. A very happy customer!!!!!
DJ
2/19/2007
My first time to order from etrailer.com. Not only did they have a trailer hitch for my Turbo VW Jetta, but they made sure I ordered the correct one. Received emails on status of order and shipping information. Thanks for a good experience.
Greg
2/18/2007
Wow! What great delivery service. My order was delivered Friday afternoon.
It was exactly the part I was needing and delivered much faster than I
expected.
Thanks for the quick delivery.
Larry
2/17/2007
I received the hitch yesterday. It went in w/o a flaw. I just wanted to also tell you I appreciate your customer service and keeping me up to date each step of the order. Hope to do business with you again.
Uriah
2/17/2007
I received the drawbar kit fast considering how the snow storm closed alot of the interstate highways. It fits my hitch. I am very satisfied my purchase. Thank you
Al
2/16/2007
best prices by far, fast & cheap shipping
Charles
2/16/2007
The staff was very helpful, fast shipping, great prices.Overall a pleasent experience. You have won my business for furture purchases.
Jon
2/16/2007
etrailer.com was a super find. Best price and shipping was great.
Randall
2/16/2007
Great prices, no tax in my purchase and 99 cent shipping for my order. Unbelievable!! In addition I found your site to be very easy to navigate with good pictures and good descriptions of the products. I received an e-mail letting me know that my order was sent to the warehouse and another e-mail letting me know that the order had shipped with easy tracking information. You are in my short list of favorites. All the best!
Kelly
2/15/2007
I like buying from etrailer.com it was a good experience you got my trailer hitch to me fast Thank You so much.
Mark
2/15/2007
Very easy to install - installed in a about an hour - saved $150 by doing myself instead of paying […] to do it! Great Product.
Michael
2/15/2007
I want to thank you for the speedy delivery of my brake controller. It came about 4 days earlier than I expected it. Very good service.
Bill
2/14/2007
Thanks for the good service. The Valley trailer hitch I ordered for my '07 Tacoma fit perfectly. It bolted up to the weld nuts on the frame as advertised. It looks as good as the OEM model at a fraction of the price. I am very pleased with the quality of the welding and paint as well. This hitch is a very good value for the money.
Joel
2/14/2007
Great price and fast shipping. I got exactly what I ordered and was a breeze to install. Thanks
John
2/14/2007
The hitch was made by Curt Manufacturing who I had never heard of. This is a well made first class piece of equipment. It is for a new Mercedes GL450 and the construction is as good or better than the OEM hitch Mercedes wants a fortune for. Kudos to Curt! All the additional towing accessories I ordered including several hitch balls are good stuff. I have been towing for 40+ years and I recognize quality. I highly recommend etrailer for any towing needs and based on the quality of this hitch I wholeheartedly endorse Curt products.
Kleve
2/14/2007
Thanks - parts are great along with the service.
Randy
2/13/2007
WOW! I ordered this morning, and its already on its way! Outstanding customer service, I was informed within minutes of my order that my items were in stock and were on their way!! Thanks!
Joey
2/12/2007
This is my second purchase and both transactions went great. Communication is good and they seem like an honest and fair company.
Joseph
2/12/2007
Second hitch purchase from etrailer.com. Big fifth wheel hitch this time. Fast shipping and well packaged for that much size and weight. Best price I could find too! Good company to deal with.
Marty
2/12/2007
Well,My order couldn't have gone any better. Thank you all It's nice when we all get what we want.
William
2/10/2007
A pleasant experience in shopping. Would recommend this site to anyone who lives away from town or the big cities.
John
2/9/2007
Excellent
Jonathan
2/9/2007
Thanks, Keep up the good Works!!!
Very Happy with Previous order!!
Lee
Lee
2/9/2007
Very fast fulfillment and shipping. Ordered and received delivery within four days and didn't pay any extra.
Art
2/8/2007
I almost ordered a cargo rack from [..], but saw that etrailer had better quality ones for about the same price when accounting for shipping. The budget shipping got the item to my door in less than 48 hours... unbelievable. Definitely a happy customer here!
Brett
2/8/2007
Package arrived today. Very quick service. Thank you very much!
Dennis
2/8/2007
This was a well developed site, that gave me all the information and items that I needed to install hitch. Well done and quick to ship.
Jeff
2/8/2007
My third or fourth order from etrailer. Very pleased with their service, as usual. This time I ordered everything to set up a new tow vehicle, including brakes and mirrors. All parts priced fairly, everything arrived in one shipment in three working days. Not worth my time driving around town and trying to find what I need one piece at a time. Thanks again.
Jim
Jim
2/8/2007
You may not be Dell with their computerized tracking but your personal service more than makes up for it. Hopefully all this attention to you customers makes you a leader in your industry. Great doing business with you.
Rudy
Rudy
2/8/2007
My order has just been shipped and very quickly I must say. Emails were great, letting me know where my order is and when it should arrive. Thank-you for making this a easy transaction. Thanks Brad.
Brad
2/7/2007
This is my second hitch purchase from etrailer. the website is very easy to use. item organization is great. i like the way that associated items are offered along with the major items for sale. i will definitely recommend this site to anyone looking for the type of merchandise you sell.
Kenneth
2/7/2007
It came today, thank you very much, I already installed it, will be referring to all my friends, great to do business with you.
Mike
Mike
2/7/2007
Excellent web site, good selection of offerings and top notch filling of the order.
Daniel
2/6/2007
I am impressed with the service that etrailer provides.
Enrique
2/6/2007
Outstanding service and follow-up. Kudos to customer service for helping me.
Order tracking system is great.
Great ion and competitve pricing.
Pat
2/6/2007
Great way to shop and buy.!
Cheaper and faster delivery than the local truck accessories house on the identical model.
I will be back.
Russ
2/6/2007
I ordered a wiring harness to pull a trailer, not the handiest guy around but the description said it plugged into existing wiring without splicing, besides it was going save me about $100 going with etrailer.
So I ordered, the part arrived quickly, and as promised plugged into my existing wiring with very little hassle. Im sold! Thanks Etrailer.
David
2/5/2007
Needed an obscure trailer harness right away 99 Chrysler Concorde, before Monday. Ordered it Thursday afternoon at 2:30 p.m., didnt get express service but it was still there the next day! Amazing!!!
Eric
2/3/2007
Excellent customer service. I placed my order and realized that I had forgot lights for my hitch mounted cargo carrier. I e-mailed etrailer and they called me immediately, cancelled the original order, submitted the new order and shipped it out immediately. All of this at 5:30 pm on a Saturday and with $.99 shipping which will arrive on Thursday. Thank you etrailer for reminding me that customer service still exists.
Gary
2/3/2007
I love my new bike rack. Thanks for the great deal
Jon
2/2/2007
I was happy to find people running a good company. I have been looking for a towing package for a while. It seems everyone wants the price of a new car for a hitch and install. I found your prices great, shipping fast, install directions perfect. thank you very much. I will be back
Ray
2/2/2007
Great products, great company, lighting fast shipping.
Steve
2/1/2007
Etrailer has all the repair parts I need to keep running and gets them to me faster than any on-line supplier I have ever dealt with
Van
2/1/2007
Another pleasant buying experience at etrailer.com Good prices,good service and prompt shipment. What else can you ask for. Thanks etrailer!
Dave
1/31/2007
I am very pleased with my soft bed cover.
Ida
1/31/2007
Ordered on Saturday, received on Tuesday. Fast shipping, excellent communication. Will buy from again.
Kim
1/31/2007
Arrived in less than a week. Installation was a snap and well thought out for a 2001 Dodge Grand Caravan. Took less than two hours!
Rob
1/31/2007
Received order today, only four days after I placed it. Very satisfied with price, delivery and quality of products.
Roy
1/31/2007
I have to say, etrailer is the only place I will shop for parts in the future- near immediate, personal response to my order on a SATURDAY and prompt shipping the following Monday. My parts are being delivered two days after they shipped when I expected them in a week to ten days!
Great job- I look forward to using you in the future!
Darin
1/30/2007
I am very pleased at the quality and promptness of Etrailer.com. Fast, efficient shopping.
Quick turnaround time from order to delivery.Thank you etrailer!!!!
Jim
1/30/2007
Great service, fast response, fast shipping with update. Look forward to continue relationship with this company
Kelly
1/30/2007
Trailer hitch was as advertised attached without adjustments. Received promptly. Hitch was shipped in a box no damage or missing parts.
Marty
1/30/2007
My order arrived on time and everything was as promised.
All parts were there and I had no trouble trouble assembling both products.
Very pleased with complete transaction.
Thanks.
Thomas
1/30/2007
Good service and remarkably quick shipping.
Tom
1/30/2007
I just wanted to say thank you. I have been treated very well by the folks at etrailer. The entire process of ordering and shipping has been truly pleasant, informative, precise, and speedy. You are true professionals and nice human beings. Your efforts are greatly appreciated. Im now looking forward to receiving my bike rack and cover. I will certainly check back with you regarding a product review. Again, my sincere thanks !!!
Frank
1/29/2007
Another great purchase. Low prices, fast shipping and great customer service are always provided.
Ralph
1/29/2007
The salesperson was very helpful. Parts were in stock I wanted. Hitch arrived in 3 days. Everything fit perfect. Thanks, Russell
Russell
1/29/2007
The Perfect internet purchase experience
George
1/27/2007
great place great products great people
Mike
1/27/2007
I received great customer service who was patient with my questions. The hitch was shipped quickly. Doing the install of electrical and the hitch took 60 minutes including cleanup on my 07 Highlander. Do some homework first and it makes the whole process easier.
David
1/26/2007
First time ordering from etrailer and Im 100 satisfied. Received items in just 2 days. I shopped for the best prices and the best shipping charges and they had the others beat. I also couldn't believe how good the material was packed for shipping. etrailer.com, I will be back.
Larry
1/26/2007
Thanks for the quick shipping and great parts to make my car a trailer puller!
Glyn
1/25/2007
Second time to order at etrailer.com because first experience was satisfactory.
Present order placed on Sunday evening order pulled, packed and shipped on Monday. Delivered on Wednesday in Dothan, AL, 46 hours from UPS receipt. I might add that 12 of these hours was riding on the local delivery van.
Merwyn
1/25/2007
Great site layout....Easy to locate items for specific make & model...Ordering was painless & shipping was prompt...I'll come back!
Lee
1/24/2007
Really great site and customer service. I will spread the word.
Wayne
1/24/2007
etrailer is first class. i am impressed with their products.
Bob
1/23/2007
The web site was easy to navigate. The order process was also easy and the response time was great. I had a great experience shopping at etrailer.com
Gene
1/22/2007
A great shopping experience. Staff was very helpful and understanding. They answered all my questions and were knowledgeable about their products. I had a wrong part when the order arrived but when I called it was handled quickly. The part was sent right away and a UPS return lable was sent the same day. Their website was very infomitive and helped me track my package. I will use them for future purchases.
Glen
1/21/2007
I was very satisfied with the hitch and wiring harness I received. The service was prompt and delivery was on time. You also had the best price I could find for the hitch. Thanks
Keegan
1/21/2007
Order was shipped in a timely fashion and arrived on time.
Bob
1/20/2007
Very quick service , lot of material to be seen. Thanks.
Lance
1/20/2007
I Like The product very much and the price is right on. The service was great. THANK YOU
Roger
1/20/2007
Outstanding service. I would recomend you to my friends. Thanks
Rick
1/18/2007
E-trailer did an excellent job. This is the second order I had placed. Both times I placed my order on a Sunday and recieved it the following Thursday. They are very efficient and keep you informed on the status of your order.
Thomas
1/18/2007
We have a business that depends on several trailers, and have been ordering maintenance and setup parts from eTrailer for about four months now. Their web site is very easy to use with lost of information, they ship immediately, they keep me up to date with order status and tracking information, and their prices are the best around. The invoices even have pictures, which are great when it comes time to reorder. These guys have e-commerce wired.
Bill
1/17/2007
I think you folks are awesome. First your website is easy to navigate and your inventory and range of products are incredible, to say nothing about your very competitive prices. Within just a few hours of placing my order I received two emails from you. The first acknowledged my order and advised the item was in stock and would be shipped soon. The second email, a short time later, advised me that my order had shipped and provided me tracking information. It can't get any better than that.
Bruce
1/17/2007
This is my second order, I am really impressed. Quick shipping, very helpful
Frank
1/17/2007
Put the tow hitch on today without a hitch--thanks!
David
1/16/2007
Very good communication. Very quick in shipping order.
John
1/16/2007
Good experience. Liked receiving a few emails telling me about the status of my order.
Scott
1/16/2007
I was very impressed on how fast you shipped my order for the Jeep class 4 hitch and trailerlite setup. It arrived on my front porch within 2 days of ordering and everything was as advertised. I could of bought a trailer hitch from anyone but your outstanding service made it a pleasant experience. I had the whole project finished within 2 hours including finding all my tools.
David
1/15/2007
Excellent service !! Hitch was shipped out to us the same day it was ordered. We will order again from this company when the need arises.
Ron
1/15/2007
Transaction went smoothly, ship time was prompt, packed well...satisfied customer......do we need to say anymore?! Thanks etrailer
Rod
1/13/2007
No Doubt, this was the fastest shipper I have ever dealt with. I ordered a bumper hitch for a Lincoln and it was sitting in my drive the next afternoon late. I was very surprised. Would LOVE to do business with them again.
Carnie
1/12/2007
I've used etrailer twice now to order hitches for two different vehicles. I've been very pleased with the promptness of getting my parts, excellent customer service and great prices. Thanks
Chad
1/12/2007
Just got home. Knew my hitchstep had already arrived. Sliced open the box and installed the step in less than 30 seconds.
Service was great.Was able to track shipment every step of the way.
Would purchase from e-trailer in a heartbeat.
Professional. Very professional.
Don
1/11/2007
It have recieved my stand and already put it on,And it works great
Thank You
Eric
1/11/2007
I ordered my hitch over the web on 1/9/07 at 10:07 PM. I received confirmation at 7:42 AM on 1/10/07. At 12:27PM, 1/10/07, I received confirmation of shipment and a tracking number. At 3:00PM on 1/11/07, I finished putting the hitch on my truck. Forty hours after I clicked "ORDER", I had my hitch installed. NICE, huh?
George
1/11/2007
I had very little to no experience with trailer parts. But my Dad ask me to help him rebuild a triple axle equipment trailer. I was hesitant to do so until I looked on line and found etrailer.com. Everything we needed to rebuild the trailer was right there. Being able to pick the parts you needed from a photo line made identifying and buying the parts I needed as simple as it could get. I think even the Geico caveman could order from etrailer website without a problem.
Thanks for the help,
Jim
Jim
1/11/2007
Quick response and shipment
John
1/11/2007
Everyone was helpful and knowledgeable. So far for the first experience I am pleased. Everything was in stock and shipped when I was told.
David
1/10/2007
etrailer had the parts I needed and at a very competitive price. The order was shipped in less than 24 hours. I would definitely order from etrailer again.
Don
1/10/2007
I've made three separate orders in the last year and in every case etrailer has been on time and has great customer support! You can trust this site!
Ross
1/9/2007
I ordered and installed both the 87135 Class III Hitch and the 118418 T-One Harness for my Saturn Vue. I ordered them at seperate times and both times it was an easy process to find and purchase the correct hitch and wiring harness. Shipping was prompt as well. I think the total install time was 2 hours. I had no serious problems with either installation. I would certainly recommend etrailer.com and will be ordering from you again when I need another hitch. Thanks
Troy
1/9/2007
You guys are on top of it.
Leon
1/8/2007
My order was placedand order confirmed and shipped. There were no problems or anything. Everything went smooth as silk.
Nicholas
1/8/2007
I was happily surprised at how fast my orders were shipped. Ususally the day after they were ordered.
Dale
1/5/2007
Good pricing, responsive to questions.
Guy
1/4/2007
I order a Curt trailer hitch and a Rola bike rack on Wednesday. They arrived the next day. Can't do better than that - good prices, fast service. Only thing better would be an automatic install!!!
Thank you.
Ron
1/4/2007
Just wanted to let you know that the class III hitch I ordered Saturday for my new Grand Cherokee arrived today. As advertised, installation was under half an hour. It probably took more time to get the spare tire out of the way than to actually install the hitch. I can't wait to test-pull my Coleman. Thanks.
Tim
1/4/2007
Just wanted to send a short note to tell you how pleased I am with your company and their service. My items arrived yesterday right on time.
If I need any thing in the future, I will definitely order them from you.
Diane
1/3/2007
Great. Thanks!
Nigel
1/3/2007
About a year ago I ordered a front mounted receiver hitch for a 2002 Yukon
from you folks and I was EXTREMELY pleased with the hitch and the ease of
installation.
Don
1/2/2007
I have ordered 3 times from etrailer. Every time I got great service, fast shipping. I recommend them.
Gerald
12/31/2006
Hitch was extremely nice! It went on very easy. Product shipped very quickly. I received it in 2 days during the holidays. I am very pleased. I would recommed etrailer.com to anyone in need of a hitch!
Brian
12/30/2006
Shipped next day - incredibly fast processing - would order from again in a heartbeat!
Dan
12/30/2006
Thank you for the prompt emails, informing me of the status and the shipping of the products that I purchased.
James
12/29/2006
I just wanted to say that my Valley Class III Trailer Hitch Receiver fit like a glove. It was so easy following the directions and looks great! Thanks to all of you at etrailer.com for a superb product!
Richard
12/29/2006
Great Job!!!! I have ordered from etrailer.com before for my hitch, and hitch cover and was satisfied with my purchase. I just ordered a hitch cargo carrier/ light set, AND IT ARRIVED IN 1 DAY!!!! HOLY COW 1 DAY!!! Keep up the great service!!
Craig
12/28/2006
Thanks for all that e-trailer has done! fast shipments and everything is top notch.
Gregg
12/28/2006
My order was delivered late last night, I installed everything this AM (hitch and bike rack) no problems, thanks Ron
Ron
12/28/2006
The hitch was great and arrived sooner than promised.
Wade
12/28/2006
My hitch arrived quickly and at a good price. It was very easy to install. Great job and excellent customer service. Thanks for the great job. It went on quickly and easily. Definitely will recommend to other people. Outstanding all around.
Andy
12/27/2006
Fast shipping and the best prices on the Net. Thanks!
James
12/26/2006
Very good experience. Fast delivery. Item was just as described and fit perfectly. Highly recommended. Will do business again. Thanks, Jerry
Jerry
12/23/2006
It arrived on 12-22 in plenty enough time to get it installed on the cargo carrier for my wife's Jeep for Christmas. Again, Thank You All and Happy Holidays...P.S. I will highly recommend your site to my friends. Look forward to ordering from you again in the future.
James
12/22/2006
Great pictures to help identify the part you need. Easy to navigate etrailer's web site. Competitive pricing, good communication and fast shipping. If you need trailer parts or maintenance items, this is the place to go.
Lee
12/22/2006
My hitch arrived today on time and in good shape.
Randy
12/22/2006
YOU ROCK!
Patti
12/21/2006
Service was great.
Christine
12/20/2006
Fantastic shipping time. Product was a lot better quality than I had expected. A1 service and product.
Richard
12/20/2006
Great price on trailer brake and fast shipping. Told a friend about the deal and he ordered two of the same for himself! Merry Christmas.
Don
12/19/2006
WOW super fast shipping ...can't wait to install it
Jack L
12/19/2006
They arrived in first class condition today and I tried one out. Works great!
Jerry
12/19/2006
I just happened to find this web site and they had the best prices...What a deal! Will definitely shop here again.
Laura
12/19/2006
Thank you for keeping me informed of my purchase. I appreciated knowing the status of shipping. The item arrived on time and everything looks good.
Since it's a Christmas gift, I can't vouch for the quality until it's opened and installed.
I appreciate the service and responsiveness you extend your online customers. Thank you and happy holidays!
Robin
12/19/2006
Thanks, I can't thank you enough.Happy holidays
Steve
12/19/2006
You guys are good (and I shall advise Santa as soon as the shipment is received)! Thank you
Jeffrey
12/18/2006
I have received this order in good condition without issue. As a new
customer, I am very impressed with your communication of order status and
overall fast shipping. Thank you for all your help.
Take Care, and Best Wishes for The Holiday Season
Dustin
12/16/2006
Best prices - Easiest to navigate website - Best brands - Fastest shipping (2 days from time of order to receipt). Finest internet related purchasing experience I've had over the past 5 years. Highly recommended!
Larry
12/16/2006
Great website, easy to understand, good selection. Hard to find accessories and fast shipment.
thanks
Tom
12/16/2006
Excellent products at fair prices. Super fast shipping. I will be a repeat customer!
Bill
12/15/2006
My order arrived today (service star hitch cover). I wanted to say thank you. It looks great!
Jeanette
12/15/2006
etrailer.com is great. Product arrived on time and as ordered. Very satisfied with the service. etrailer.com representatives contact me to let me know when the my hitch shipped and on the day it arrived to tell me it was out for delivery. Will do business with again in the future!!!
Thank you very much!
Craig
12/14/2006
Fast shipping, Great product, thanks
Don
12/14/2006
Wow, I'm really impressed with the whole experience. Everything has been handled quickly and my package is here within 2 days of ordering it. Way to go!!
Eileen
12/14/2006
I appreciate the fast response from the group at
etrailer. You come highly recommended and I see why.
Hilary
12/14/2006
It was very easy to find the proper tow hitch and wiring harness for my new truck on your excellent website. The order arrived in just a few days. The tow hitch fit perfectly and installed in less that 5 minutes. The wiring harness also installed quite easily. I saved hundreds over the dealer items. It was a great buying experience.
Rany
12/14/2006
Thank You, It is a pleasure to order partsform a company whose service reps are really helpful and sincere. Too many businesses offer a lot of eyewash, lip service and empty promises, ETRAILER DELIVERS. The service, notification of orders received, of orders shipped and tracking numbers and knowledgeable, friendly service reps is 2nd to no company I've dealt with before. The line of parts and availability is great, the timeliness of shipments is superb. Thank You and continue with the service I have personally received.
I seldom compliment anyone on service, as there are so many non-caring businesses whom only want your money, once they get it, the service stops. This is not the case with etrailer. I don't order a lot of items, but when I do they will be from etrailer.
Ron
12/14/2006
Purchased spring bars/cam system on evening of Dec 8th.....Arrived as promised on Dec 13th. Thank you for an excellent product and "speedy service"
Hard to find good service....but know where I can get it now. Thanks again.
Frank
12/13/2006
I placed my order on 12/9 at 2pm, received a confirmation that evening. The order shipped 12/11 at 1pm. I received the packages 12/13. Quick service, great prices (saved $140 compared to my local dealer). I will definitely us etrailer again and again.
Steve
12/13/2006
Excellent Product Selection AND Excellent Service. That combination is almost non-existant today. I will be back in the future and I will pass the word to my friends and associates. Thank you for a very pleasant buying experience.
Bill
12/12/2006
I was extremely pleased with my etrailer experience. Ordering was handled quickly with plenty of timely email notifications each step of the way. I ordered several items and 1 I did find a little cheaper, but the price match was handled quickly without issue and better than I expected to be honest. I could not be happier with the purchase process.
Dave
12/12/2006
The boxes were here in no time at all, you made the procedure painless Thank's again
Mike
12/12/2006
Great Service, Great product!
Product ordered 10:38 AM,12/8/06
Product Shipped 2:25 PM, 12/8/06
Product Delivered 2:43 PM, 12/11/06. I have ordered merchandise from Cabela's, Bass Pro Shop, Lands End and other top rated Companies. Never had this quality of service before.
Highly recommend ETRAILER to anyone!
Thomas
12/12/2006
Thank you for the quick turnaround.
Meri Lou
12/11/2006
Just a Thank You and your wonderful staff for all your help in finding a trailer hitch receiver cover, I have hunted all over the dallas area for a cover in Jeff Gordon..
Stacy
12/11/2006
You guys are great...Thank you!
Steve
12/11/2006
Excellent service
Paul
12/9/2006
One of the best online shopping experiences I have had. The items on the website were clearly detailed with instructions. The unit arrived quickly, and I installed it in less time than even suggested by the instructions. It fit perfectly.
Craig
12/8/2006
Thanks to etrailer for excellent service again. I will return for more as needed.
Thanks
George
George
12/8/2006
It was a good experience. Great customer service. Will definately contact etrailer for any future purchases.
Frank
12/7/2006
So far I love everything, have no complaints. Keep up the good work!
Cheri
12/6/2006
I just wanted you guys to know how impressed we are with our order. It got here in 3 days. The products are better than they look online. Thanks we're so glad we found you.... Great products great price. Unbeliveable. We are very pleased with what we purchased we will be repeat customers.Greg and Tonja New Travel trailer owners.
Greg
12/6/2006
This was a very positive experience. Starting with your website which provided a wealth of photos and information on products and even how to install them. Then a nice and smooth ordering process. When I had to make a change to my order prior to shipping, your representatives were very helpful corresponding by both phone and email and took care of it. And most importantly, my order arrived on a timely basis with no surprises in content or billing. Exactly what I asked for, exactly what I expected to pay.
Great job etrailer team! I'll be sure to stop by again.
David
12/5/2006
I shopped around and came back to etrailer for my second hitch. The service is great too!
Jim
12/4/2006
Easy transaction; very quick shipping and took about 15 minutes to install single handed.
Peter
12/4/2006
This was an incredible transaction. The service I got when I called was accurate, friendly and fast. The hitch and assesories were all shipped the next morning and I had them that very afternoon. Installation was a breeze and the parts lined up perfectly with the frame of the truck. Even the wiring was simple with the T-Connector. I couldn't be more please with eTrailer from start to finish.
Troy
12/4/2006
Easy, secure ordering and fast delivery. Top-notch E-service!
Gary
12/3/2006
The day after Thanksgiving, my Wife googled SuperWinch & checked out 4 sites. She read your "What Others Are Saying" and finally decided to choose etrailer.com, although we had no personal referrals. You had a very good price...and super fast shipping. She ordered on 11/24 & received the Winch at our door in PA on 11/29. Excellent service.
Paul
12/3/2006
Perfect site with great information (picture explaining installation) before the sale. Notification of shipping and the ultra-fast delivery really impressed me. I would heartily recommend this business for towing needs! A real class act!
Ed
12/1/2006
Great, My 3rd order from etrailer, keep it up.
Michael
12/1/2006
Thanks...the installation of the Hidden Hitch 90757 for the Subaru Forester was a good experience. Also like the name, it is hidden.
Sherman
12/1/2006
Thanks, received today and it's exactly what I was looking for.
Jerry
11/30/2006
You guys are the best! I am so glad I used e-trailer-Again!
Jon
11/30/2006
I got all installed and all is working great.
Thanks
Leslie
11/30/2006
Thanks so much for my trailer hitch cover. I received it today and am super psyched. It is going to be an amazing conversation piece at Christmas. Thanks for helping me to pick the perfect gift.
Thanks Again,
Rita
Rita
11/30/2006
Maneuvering through the website and ordering was easy. Tracking the order was straightforward. Great product, great website, great experience.
Steve
11/30/2006
Thank you for wonderful, quick service. My package arrived yesterday in good
shape.
Glen
11/29/2006
Prompt response to my order.
John
11/29/2006
Ordered my hitch at 1:00 pm on Monday, Received it at 1:00 pm on Tuesday.
Price and service can't be beat!
Robert
11/29/2006
These people really know how to do it. Great service!
Bill
11/28/2006
As always it is a pleasure to do business with a company that is so CUSTOMER orineted!!!!!!!!!!!! I will purchase all of my trailering supplies from etrailer and let my friends know about the service
John
11/28/2006
I really like the way your company has the website and good service keep up the good work!
I will definitely buy from you guys again.
Mark
11/28/2006
Super easy on-line purchase, they shipped the item the very next day, and they had the best price I could find anywhere around on my part !
Stan
11/28/2006
Easy to use web site.Quality products at affordable prices.Fast service.My second purchase. Will be back.
Jerry
11/27/2006
You guys are awesome.
Mike
11/27/2006
Amazingly fast service. Order shipped within hour of being placed and I received the correct item at a great price.
William
11/27/2006
I have purchased items from etrailer.com on numerous occasions and have had an easy, smooth, and efficient transaction EVERY time. I will continue to use them every time I can.
Bruce
11/25/2006
Excellent service and complete follow-ups!! I am extremely happy with the Customer Service and I can't say that, as much, these days! If I ever need another product from you folks, I won't even consider another alternative - you've GOT ME!!!!
tBob
11/23/2006
Wow! We placed our order Sunday afternoon and it was here Wednesday at noon...Thanks for the terrific service!
Doug
11/22/2006
My package is scheduled for delivery today. Extremely quick service and plenty of emails keeping me up-to-date on , the item is in stock, the order has been placed and the order has shipped. Oh, they also had the best price on the exact same item.
George
11/22/2006
Thank you for being so prompt with my order.
Aaron
11/21/2006
Great service. I was suprised at the quick service. Awesome. Thank you very much.
Wilhelm
11/21/2006
First rate and it is good to see a under promise and over deliver type of company. Had dealt with them before and will deal again when the need arises.
Carl
11/19/2006
Perfect! Placed the order and it shipped the same day. Awesome feedback right from the begining all the way through. I would most definetly buy from etailer again. Thanks!
Cliff
11/19/2006
The experience was quick and professional.
Gerardo
11/19/2006
Great product - very fast shipping!
Suzanne
11/19/2006
Very good had what I was looking for and shipped very fast
Dennis
11/18/2006
I can't believe how super fast you filled and delivered my order last Sunday! I got the stuff in Tuesday. How fast is that?!!!! I sure needed that roof vent top in a hurry. I had plans to haul horses the next day that I was sure I would have to cancel because of the rain and the 14"X14" hole in the top of my horse trailer tack area. I've emailed all my buddies your site address! Thanks!!!! Ruth
Ruth
11/18/2006
Product was exactly as described and shipping was prompt and very fast. I would recommend this seller to anyone.
David
11/17/2006
The service was great. The website is very easy to navigate and my items were shipped very promptly. They were delivered on schedule as well. Great job.
Jake
11/17/2006
Ii ordered a harness for my chevy van from your website. I got it 4-5 days later.I installed it today with no hassles, pretty much just plugged it in and I'm towin my boat to the water tomorrow.Thanks e-trailer
Jesse
11/17/2006
Just placed my second order with e-trailer (sure to be many more with 2 boats and a 5th wheel to drag around). Shipment of both orders was amazingly fast and the first order arrived sooner than expected - and without a hitch (no pun intended). I have searched high and low and e-trailer prices are as good or better than can be found anywhere else
Kraig
11/17/2006
I bought product Code: 59110 Rola Tilting Enclosed Cargo Carrier for 2" Trailer Hitches from you guys. I should say not only your price was the cheapest, but also you guys were fast. Thanks for your fast service.
Mehmet
11/17/2006
GREAT! Super fast service would and will do business with again.
Great Prices... Great Service... why go anywhere else!
Tom
11/17/2006
I just wanted to tip my hat to your company. I worked 40 years in retail. So I know what go in to make a TIP TOP COMPANY. I received my order faster than any order I have ever placed. The order was complete. Keep up the GOOD WORK--Your bigest fan----Tony
Tony
11/17/2006
wow! fast delivery, I ordered a trailer hitch receiver online around 1:00pm yesterday, and I received the package 12:00pm today, less than 24hrs! best deal! will order again.
Tony
11/17/2006
I just wanted to tell the people of etrailer how wonderful it is to order something and be sure that it will fit when it arrives. I have ordered a trailer hitch, hitch step, and wiring harness for my 2005 Ford Escape HYBRID and everything fits. NO reordering or adjusting things, IT IS GREAT!
Thank again.
Charles
11/16/2006
A good E-Trader. Customer service is excellent. Prompt filling of orders. Fast delivery. Will do business again.
Robert
11/16/2006
Service has been excellent. This is the second hitch I have ordered from etrailer and both times I have beem completely satisfied. For this current hitch I placed the order on a Sunday and the hitch was delivered to my house in PA on Wednesday. Can't get any faster than that!
Tom
11/16/2006
Quick and professional service.....
EXCELLENT
Carsten
11/15/2006
Best online purchase experience ever! Paid $275 LESS than local dealers for a Reese 16K 5th Wheel Hitch w/Slider. Ordered it on a Monday at 4:47 PM... It was on my doorstep when I got home Wednesday afternoon (less than 2 days). Pretty impressive for 2 boxes totaling over 100 lbs! I'm getting it installed on Friday in time for the weekend. :-) Great job etrailer.com!
Chris
11/15/2006
My experience with etrailer.com was great. I found exactly what I wanted and more, easily and quickly, and was amazed at how fast my order was shipped. Thank You etrailer. Respectfully, Dorothy
Dorothy
11/15/2006
Best selection, best prices. Ordered items and they were received as ordered. They fit, and will serve the purpose intended. I will use this store as my initial search source for all future towing requirements.
John
11/15/2006
I ordered my hitch on Friday evening. It shipped on Saturday (Veterans Day). I received the package on Wednesday…Thank you for the great service.
Larry
11/15/2006
Great service. Ordered from Pennsylvania on a Saturday, shipped Monday, received item Wednesday before noon. Thanks
M. D.
11/15/2006
These guys are great! I had my order within 3 days, i figured since my car was new to 2006 they would have it on backorder but they had it in stock. I'd recommend them to everyone.
Terry
11/15/2006
WOW- Within hours of placing an order - I have received a shipping confirmation number - I am very impressed with the prompt communication and the fast shipment. Thanks etrailer !!
Betty
11/14/2006
Great service!!! Placed my order the evening of 11/08, received in Nevada morning of 11/13... never seen better!! What a company!!!
Larry
11/14/2006
Excellent service. Very informative as to status of order, etc. Would definitely use your services again should the need arise.
Merrill
11/14/2006
You have made this purchasing experience quick, easy and very good. The
communication your company has between departments is exceptional.
Thanks you
Michael
11/14/2006
Great job guys ....service has been great can't wait to get my stuff! Thank you!
Mike
11/14/2006
Very satisfied and will definately tell all my friends about your wonderful service. Items shipped out same day, pricing awesome, great easy to navigate site with lots of useful information to make informed buying decisions. You have a lifetime customer. Thanks
Fred
11/13/2006
This company is one of, if not the best company I have done business with. The prices are good and also because of the employees. They are all very knowledgeable, helpful and know how to treat a costumer which is very hard to find these days.
Dominick
11/12/2006
Very Very fast service and excellant product. Thanks
Tom
11/12/2006
Fast shipping for products. Excellent! Prices, shipping and services!
Christopher
11/10/2006
My first time on the site I made a purchase. The items were shipped rightaway.
David
11/9/2006
Incredible service. They e-mailed me to confirm that everything was in stock within an hour of placing my order. And again when it shipped the next day.
etrailer knows how to do business over the web and others should take a lesson from them!
Mark
11/9/2006
Excellent product, receiver bracket much beefier than i have seen in local stores and at a better price. Fast shipping-I would definately use again. thank you
Paul
11/9/2006
Shipped very fast excellent product thank you etrailer
Brandon
11/8/2006
Excellent!! Very satisfied. Will do business again.
Mike
11/8/2006
It's the fastest service that I've ever received. I ordered it at about 6:30 pm my time (est), and I received the notification at about 7:30 pm. That's great work. I'll tell everyone I know about this company.
Steve
11/8/2006
From the time I placed the order until everything was installed it was a very good experience. Good communication on confirmation of order and shipping information. A number was provided and name in case I had any problems. I had a problem with the wiring harness that was resolved by an etrailer technician in just a few minutes. I would recommend this company very highly.
Thanks again
James
11/7/2006
Thanks Guys,
I appreciate your super fast response to my order and for the fast shipping I like the tracking system you provide and the way you kept me informed on what was happening.
You will most likely be hearing from me again, Thanks again.
James
11/7/2006
Thanks for a very nice quality floormat
Randall
11/7/2006
Web page very good, call taker very polite and efficient
Albert
11/6/2006
Your staff are fantastic. The items arrived as described, packed well, priced fairly, and the best and most important comment is the excellent communication I received from beginning to end on this transaction. Your company is a class act!!
Thanks
Brad
11/6/2006
Ordered a hitch, wiring, etc. for my Honda Accord, best prices and shipping rates, plus quick shipping! Couldn't ask for more!
Dan
11/6/2006
Had everything I was looking for. Very quick... Great job, Will be back again
Pam
11/6/2006
Ordered and shipped within just a few hours. Great service!
Todd
11/6/2006
E-trailer had the best price for the hitch that I needed. They also had the least expensive shipping cost that I found. I was pleased at how easy it was to order. I was very informed about my order with several emails. The shipping was VERY QUICK!
Brian
11/4/2006
Super merchandise at a very fair price. I would not hesitate to recommend etrailer to anyone.
Dennis
11/4/2006
etrailer is one of the fastest shipping companies that I have ever dealt with. And what you order is what you get. These hitches are awesome for being correctly made for the vehicle you buy them for. Usually I have to make a small modification on certain things I get, but now with 2 different style vehicles, both hitches fit perfectly. Thanks guys, I appreciate you.
Gail
11/4/2006
I have dealt with many internet companies in the past decade or so. There have good and bad dealings, but etrailer has far surpassed any thus far...Awesome I say Just Awesome! Thanks a Million!
Jeffrey
11/3/2006
Got the shipment right away. Plugs in easy and smooth. Waiting for the trailer part to plug in and I'll be done. No wiring nightmares for this dude. Also the parts cost less than anywhere else. Sweet! E-trailer for me from now on.
Bill
11/2/2006
Extremely pleasant shopping experience with eTrailer.com - very, very fast delivery.
Heath
11/2/2006
Items were very easy to find for my vehicle and came in two business days with regular ups, fit like a champ and the electrical was a cinch to hook in. Can't ask for more than that except a great price and the total cost beat the other 14 or 15 places I checked online by more than just a few dollars. Thanks
Richard
11/2/2006
The ordering process was easy. The shipping cost was just right. Ordered it Monday and it is out for delivery today, Wednesday.
Henry
11/1/2006
I purchased a hitch for our minivan. I was very impressed on the fast shipping, and the way it installed. The product is top notch and user friendly Thank You for your professionalism. I will definitly use your services again in the future. Thanks again.
Alan
10/31/2006
I am thinking that you have an awesome system. When I called to place my order I was treated great. (no big deal thats how it should be) what blew me away was five min after i made the order on the phone I got an email from your company...
thanks
Keith
10/31/2006
NFL Hitch: Very pleased with overall quality of product/ price/ service. I would certainly purchase from them again.
Marc
10/31/2006
Easy as 123. I got everything I ordered and nothing was missing. Shipping was quick too. I would definitely come here again and recommend the company!
Tucker
10/31/2006
Every prurchase I've made at etrailer has been great and easy.
Derek
10/30/2006
Product arrived very quickly. Everything was there and fit properly. I'm very satisfied.
Greg
10/30/2006
E-trailer has been wonderful with getting the products to me in good condition and on time. I ordered a Signature 5th wheel hitch and they kept me informed as to the progress of the hitch from the factory to my home
Lee
10/30/2006
I called the local dealer where I bought my truck, parts dept. said nobody made a quick connect for my 2006 tacoma. [xxxxx] said the same thing. I found etrailer on the internet, placed my order and about 4 days later had my part. It took 15 minutes to install. You people exceded my expectations. I called my son down at nascar tech and told him to tell all his friends about you. Thank you
Allen
10/29/2006
Received my order yesterday. You all do a great job. Thanks for the great service.
Clayton
10/28/2006
Great Experience!
Everything arived quickly, without damage.
Thanks!
Jordan
10/28/2006
I think the ordering is easy, fast and simple. The illustrations professionally provide the visual information necessary to make quick and precise decisions. The descriptions provided give vital details of the products that the only decision is do I need one or two. Shipments are fast and packed expertly. When and if you have to phone, the staff is courteous and knowledgeable. This is one well greased cog operation. I will be shopping here more often, at least look here first!
Amir
10/26/2006
Received hitch in 3 days. Perfect. Will buy again soon. Thanks guys.
Dave
10/26/2006
Very nice people that I talked to.
Got what I paid for, very good product, will shop again. thanks.
Eric
10/26/2006
It was a wonderful experience to do business with etrailer.
I purchased the Trailer Hitch Receiver Step for my husband, as an early Christmas gift. He loved it.
Thanks again.
Evelyn
10/26/2006
Great Website. Good products. Super Pricing. Wonderful followup and communication after the sale. I will shop here again. Thanks.
Jess
10/25/2006
Great product. Doesn't get better than this. Thanks
Robert
10/25/2006
The order was shipped within 1-2 hours after it was placed. The description of the item and photo were very detailed and understandable. Thanks!
Charyn
10/24/2006
Great service! Ordered on a Wednesday, and had it shipped to me on the West Coast in less than a week. My order was complete and correct.
Mike
10/24/2006
thanks for a great experience.
The whole transaction from start to finish was great.
The web page was so easy to find what I needed. The things I ordered came so fast and correct. wow! installation was so easy.
thanks Russell
Russell
10/24/2006
I had several questions answered promptly before purchased bike rack to mount on homemade adapter on my fifth wheel. I wanted to remove easily and use on hitch receiver also. The A30901 arrived within 3 days and appears to be a very sturdy and versitle unit for my use. Thanks for good service!
Carl
10/23/2006
I was tempeted to say that my transaction went off without a hitch, but that would be misleading as I now have a new trailer hitch on its way to me.
It only took three hours from the time I contacted etrailer to place my order, until I received notification from customer service that my order had shipped. Now that's Customer Service.
Great job etrailer.
Sincerely,
Jim
Jim
10/23/2006
"Yous guys" are the very best! Finally a company with true customer service. My hats off to you. Thanks & I'll be back.
Larry
10/23/2006
I looked at the pricing online then compared it to the shops in the bay area. Even with 3rd day shipping the cost was slightly cheaper than the stores. Plus all the trailer centers are a long drive and in the bay area that means allot. I am extremely happy and will shop here again.
Michael
10/23/2006
I recently purchased the Odyssey brake controller and pigtail connector and was thrilled with the speed that the products arrived at my door. I was even more pleased with the ease of installation and use of these products. I honestly can't think of a better shopping experience for products that I needed quickly and put to use immediately.
Mark
10/22/2006
Received 3 days after ordered! Amazingly quick!!
Steve
10/22/2006
Thanks for all your help. Your customer service is top notch
Dave
10/20/2006
I called the 1-800 number to inquire about how long it takes to ship this to Cedar Rapids, Iowa. I was told 3 working days. I needed this in two if possible. Whithout me having to pay the extra $10 for overnight delivery, this company sent it out on that day (a Tuesday) and I got it on Thursday in time for my birthday gift. My son in law loved it! Thank you all!
Diane
10/20/2006
Price was the best on the market (and boy have I surfed for this one). Even worked out cheaper to ship to Canada and pay the premium than getting it locally
Many thanks for your prompt and professional service
Matt
10/20/2006
I am truly impressed by the quality of customer service I've gotten, and I'll certainly let others know.
Charles
10/19/2006
Great service!! Very fast shipping snd exactly as described. Super price. I will be back whenever I need anything.
Dick
10/19/2006
This was my second time to order from etrailer. Excellent place to shop for you hitches etc. I ordered a front end hitch for my truck. Exactly what I wanted. Very fast shipment and I saved $50. I won't hesitate to shop here for any future needs.
George
10/19/2006
Your web site was very helpful. All items received on time and in good shape. Thanks
Glenn
10/19/2006
Great customer service. These people apparently don't eat, sleep, or ever go home!
Adam
10/18/2006
Great selections, and fantastic communications!
Russell
10/18/2006
etrailer is awesome! Odered a Class III Hitch and a T-One Wiring Harness for my 2006 GMC Sierra on Monday, Thursday the correct parts were at my front door.The instruction sheet that came with both parts were so simple that it took me less than an hour installing the hitch and the wiring harness in my garage by myself.
Thomas
10/18/2006
Your company procedures should be copied by other retailers. Keep up the excellent work!
Bobby
10/17/2006
This is what internet shopping should be
David
10/17/2006
I liked it! Quick and easy, good prices, communication, all good.
I only wish I had ordered the 1/2" fishwire, but did not know you carried it. I "googled" 'fish wire' and saw that you have them for like 75 cents, but too late, darn!
Keep up the good work!
Frank
10/17/2006
Very fast service got everything I ordered the updates were very helpful. I recommend purchasing from etrailer.
Gilbert
10/17/2006
The product was just as described. The shipment was fast. The purchase could not have been any smoother. Thanks.
Steve
10/16/2006
Excellent service and super fast shipping. Order packaged enough so it could have withstood an tank running over it. Fantastic!
Brian
10/14/2006
My purchase of a receiver hitch from etrailer has been an excellent experience!
When I was looking to buy, I had no idea where I would end up buying it from. It became obvious while searching on the Internet that etrailer has its act together - price, selection, service etc. I bought my hitch, wiring, etc., on a holiday and figured I would see it in a couple of weeks. Well, four days later, it is mounted onto my truck. A perfect fit, everthing I ordered was in the box...
I'm simply happy that I went with etrailer for my purchase...thank you.
Dave
10/14/2006
I was impressed by the prompt attention and handling of my order.
I called it in at 4:54 pm and received
the package the next morning at 10:30AM
I have never received that kind of service and I appreciate your effort.
Congratulations to all who handled my
request.
Hal
10/14/2006
Easy as ABC. Found the web site on a random search for the clips I ordered. Order process and shipping was fast. I highly recommend "etrailer.com"
Dana
10/13/2006
I'm impressed, to say the least! I ordered the hitch on Sunday and had conformation within a few hours.
I was also notified when it was shipped, very professional! I was provided with an e-invoice and a direct link to my tracking number. I have never had service like this This is my new toy store.
Dennis
10/13/2006
Product arrived new, as advertised, and in the designated amount of days. Price was right, and I WILL shop this website again.
Gary
10/12/2006
Great price and super fast shipping. Had what I needed in stock.
Jeff
10/12/2006
I have to say this is a excellent company.All my parts were actually the right ones.They were at my door in three days,Wow.Great job! Thanks
Ken
10/11/2006
I appreciate the update. You people have it together! Placing an order on
Sunday and having conformation on the same day is unheard of. Keep up the
good work. I'm keeping you in my favorites.
Dennis
10/10/2006
The experience was fast and easy. I recieved everything I ordered very quickly and it was exactly what I ordered.
Bob
10/9/2006
Very professional outfit thruout
Raphael
10/9/2006
Hitch and Bike Rack were received very quickly, and were installed very easily.
Todd
10/9/2006
What a Great place to shop. I found exactly what I was looking for. I was able to print out the assembly instructions before buying and I saved $50.00 on a $200.00 item. You're saved in my favorites for future orders.
Thanks Woody
Woody
10/9/2006
Extremely friendly staff, very easy to deal with and crazy fast shipping. Thanks etrailer.com!
Bill
10/7/2006
I was impressed with how fast my order was shipped. Ordered on Monday afternoon and product delivered Friday.
The bike rack is also a quality product, will use you for my next vehicle.
Bruce
10/7/2006
Got the complete order the next day by UPS. Planned my Saturday morning to do the install and only need an hour and a half. Everything was perfect right out of the box. Great Job guys!!! You made finding the right stuff easy and got it here super fast. THX!!!
Doug
10/7/2006
I have ordered from etrailer since 2003.
All of my orders have bene accurate and on time. No suprises.
I will continue to order from them.
Their customer support is without peer.
Brook
10/6/2006
good service
Jim
10/6/2006
Excellent. Thanks!
Graham
10/4/2006
Thanks for the fast service and excellent communication. I greatly appreciate it.
James
10/3/2006
The Lady that helped me was wonderful, she was very helpful in helping me in my selection. She exemplified herself in her job, and should be awarded in some way for her troubles to helping me make my deceision. Although I can't remember her name, I hope that when I order again I get to speak with her. Keep up the good work.
Jose
10/3/2006
This is my second order from etrailers, and they can't be beat! Shipping was quick, prices were fantastic, and it took me about a 1/2 hour to install it. I have installed a hitch on a 1998 Volvo V70 (The hitch outlasted the car!) and one on a 2001 Subaru Outback. Both were perfect, and easy to install.
Mike
9/29/2006
A++ Their website is easy to navigate and quickly helps you pick the right parts for your truck. The hitch and wiring fit exactly as it should and took less than 20 minutes to install! Highly recommend these guys to anyone looking to save a lot of money while getting quality parts.
Thanks!
Steve
9/29/2006
Just finished installing a hitch and light adapter on my Chevy Equinox.
I am well pleased. It was straight forward and quick.
Dennis
9/28/2006
Great service and great prices. What more can you ask for?
Larry
9/28/2006
No problems at all with etrailer.com. Easy and prompt service. Delievered within 3 to 4 days. The receiver hitch from Hidden Hitch was also awesome on my 2003 dodge dakota. I wouldn't hesitate to use etrailer.com again.
Sam
9/28/2006
Great, fast shipment. Order was received exactly as ordered.
Steve
9/28/2006
Excellent service !
Earle
9/27/2006
Great company to order from. Response was awsome to getting my order out and friendly people to talk with. Thanks a bunch etrailer.
Gary
9/26/2006
Great, the hitch came in two days. Order was correct, it was a pleasure dealing with etrailer.
Stephen
9/26/2006
I ordered a hitch from […] on 9/19 and on 9/25 it had not even been shipped. On 9/25/06 I canceled the order and ordered one from etrailer and it was shipped the same day. Thanks etrailer
T. Ray
9/26/2006
Well Done! I ordered a hitch on a Tuesday afternoon. It was shipped the same day and arrived at my door at noon on Friday. Days before I expected it. Thanks!
Rick
9/25/2006
Online ordering was a breeze and shipping was fast. Great company to do business with!
Dan
9/24/2006
Your service and shipping was the best I've had in some time. I ordered it on Wednesday and recieved it on Friday. The (front)hitch bolted up to the van exactly as the directions said and all the hardware came with the hitch. I couldn't be more pleased with the whole deal.
George
9/24/2006
Shopping experience was great! Not only did this site have just what I needed, but the price was far better than any other site and especially better than any local vendor could offer.
I highly recommend this site for anyone shopping for truck / trailer items.
Ron
9/24/2006
easy, quick and it worked...what more can I say
Glenn
9/23/2006
The best service i ever had. In three hours after ordering my trailer hitch was shipped and on its way to me!! Great service. Thanks.
Larry
9/23/2006
Made two buys from etrailer and was very happy. Shipment was prompt and complete. I would recommend them highly.
Ed
9/22/2006
Wow! What an experience. My hitch, locks,hitch plug light and wiring harness got here really really fast. It all worked per the instructions just as you said it would. What a great experience...and better I saved a pocket full of money.
Jeff
9/22/2006
etrailer has an easy catalog to use. You can quickly identify the selection of products made for your vehicle. I ordered my hitch and electrical harness on Tuesday morning, received a confirmation within minutes advising that the products were available and would ship within 24 to 48 hours. That afternoon I received a confirmation that my order shipped. I received my order on Thursday. Great price & excellent service.
William
9/22/2006
Fast great service. Would recomend you to anyone. Thanks
Greg
9/21/2006
Received my order. Very satisfied with both quick service and quality of
product. Thank you.
William
9/21/2006
Great product and price. Quick acknowledgement of my order and speedy delivery. A very happy customer.
Bob
9/20/2006
Thanks for your prompt service.
Cyril
9/20/2006
Thank you all for your great customer service and great prices. I
will refer all my friends and family to you. Thanks again
Dennis
9/20/2006
Haven't bought much from you folks, but it is always a pleasure to work
with your company…
You all do a great job...!!
Ron
9/20/2006
Nerf bars fit good & look great....easy install..thanx
Dave
9/19/2006
Good website, easy, simple (like myself) Had exactly the model I wanted. Best price I could find.
Greg
9/19/2006
Thank you for the outstanding service! + look forward to getting the package.
M.G.
9/19/2006
You have excellent service, fast and secure, congratulations!!
Manuel
9/19/2006
The best online purchase experience I have ever had !! Ordered, processed, shipped the same day. All online without a phone call. Great pictures and information on all the products. Everything promised ...... and more !!
Richard
9/19/2006
The new Rola bike rack is great, easy to install, easy to use and full of features that cost extra on other manufacturers racks.
I've been telling everyone I ride with about your site.
Thanks again,
Matt
Matt
9/18/2006
My second time using etrailer. Another great experience. I'll keep using it.
Daniel
9/17/2006
Great E-shopping experience. Fast delivery!
Jere
9/16/2006
Your quick turn around on a weekend order surprised me. I thought it was great.
Jim
9/15/2006
Looked all over town for the parts needed. Should have started with etrailer on the net. Fast, friendly service that had just what I needed. Quick shipment. Quality items. Thanks etrailer.com. Will be back for more items in the future...now that I know where to find them.
Johnny
9/15/2006
I received the hitch 2 days after placing the order. Outstanding delivery. The hitch went on the 07 Saturn Vue exactly as described. My neighbor and I had it on in about 1/2 hour. It's pleasant to have a pleasant surprise. Thanks.
Ned
9/15/2006
Incredible selection and great prices! Prompt shipping and they always keep you updated on the status of your order. The BEST way to shop for your towing and trailer needs!
Rich
9/15/2006
Working with etrailer both online and by phone has been an excellent experience thus far. I want to thank you again for the support received in making this order.
Tony
9/15/2006
Wow! The floormats were delivered today, two days after my order and they fit and look great!
Thanks etrailer!
James
9/14/2006
Great sevice and shipping. Got exactly what I wanted. Fit perfectly. Thanks E-trailer.
John
9/14/2006
I have never had so many people work to make sure my order was shipped and correct! Thank you.
Ken
9/14/2006
You are the best!. You have what I want, ship it quick, and don't overcharge for shipping. I have not had one bad experience with you. Thanks for your great service and products.
Ed
9/13/2006
I have bought with etrailer before. They are very fast to ship and the web site easy to navigate. A true gem of a company on the internet to use. Keep up the great work and the quality of your products. A happy customer.
Joe
9/13/2006
Amazingly fast order processing and delivery. Product is exactly as advertised and works perfectly. Thanks!
Rick
9/13/2006
I ordered the drawtite hitch on a tuesday and it arrived on friday; Very nice!
The hitch is a perfect fit for my Highlander and looks/works great.
Thanks!
James
9/12/2006
Received Hitch 70777 for my Highlander and wiring harness. Installation went smooth and hitch looks good. Good product, good price. Thanks.
Jim
9/12/2006
This is my second experience with etrailer.com. It is amazing how quickly the orders are shipped out. The products are high quality and the cost is low. Great Service!!!!
Rick
9/12/2006
Excellent!
John
9/11/2006
What GREAT service from etrailer.com ! Helpful customer service; got exactly what I needed - hitch (Hidden Hitch) with no drilling required. Shipped fast - received exactly in timeframe promised. Would definately order from etrailer again - Thanks for the great service & value !!
Kathy
9/11/2006
Wiring came quick, was exactly what it was supposed to be, installed easily and looks like professional install. Couldn't be happier. Thanks.
Paul
9/11/2006
Best price I found, quick shipment, exact fit. Definitely shop at etrailer. I'm glad I shopped here.
Chip
9/9/2006
It was very user friendly. I really appreciated the e-mail communication. It took a total of 4 days from order to arrival. I am very satisfied and have book marked this site for future purchases.
Daniel
9/9/2006
Fast Shipping - Best price on the net for the hitch extender I ordered - Couldn't have asked for more.
Tony
9/9/2006
Very quick turn around time. Thanks.
Waynne
9/9/2006
I have the order in my possession in less than 48 hours!!!! Thanks so much for your help!!
Gary
9/8/2006
Easiest online purchase I have made. My order was received, processed and shipped within hours of placing my order. Amazingly fast service.
Keith
9/8/2006
Received my purchase within a week, great product as advertised.
Mike
9/8/2006
I just wanted to let you know
that you people are outstanding.
I cannot tell you how great it is dealing with a company that really cares about the customer.
Thank You! Norman
Norman
9/8/2006
Great availability, great price, prompt attention to shipping.
Thanks !!
William
9/8/2006
Nice shopping experience. Good selection and prompt shipment. After I see the products in person, I am sure that I will be back for more.
Best,
Jim
Jim
9/7/2006
I have not received my purchase yet, but so far it has been a great experience including your nice, helpful and efficient phone representative.
Thanks
John
9/7/2006
Once AGAIN E-Trailer.Com has come through!
While doing the usual pre-trip maintenance a few days before our trip. I discovered faulty hub bearings on our 1986 pop-up. No one locally could get them in time. I called E-Trailer.Com.
Because of the price I decided to replace both hub assemblies rather than just the bearings. They propmtly shipped out 2 replacement hub assemblies which I will have in plenty of time to make it to Louden, NH.
Now our non-refundable camping reservations and, NASCAR Sylvania 300 weekend tickets will not be lost.
I could not be more pleased with the products and service I have received over the years.
Mike
9/7/2006
Excellent service! Order was shipped less than 24 hours after placing it.
Oscar
9/7/2006
This is my second order, Great. Looking forward to receiving soon. Best communications in the industry.
Richard
9/6/2006
Thanks for the trailer platform. It seems to be just what I needed. Your prices were outstanding and prompt delivery excellent. I'll be a future customer.
Chris
9/5/2006
Quick and excellent service!!!
David
9/5/2006
It was real easy to find the hitch for my car and easy to get it sent. The post office sent it all over the place, but still got here when they said it would.
Mike
9/5/2006
Very Quick delivery and install time estimate was right on. I had bought a universal Reese hitch from […….] two years ago and got so disgusted trying to install it I gave up and returned the hitch. Very happy with the Hidden Hitch.
Chris
9/3/2006
Fast and Easy!! The folks at etrailer were on their game. The follow up emails assured me that everything was being taken care of professionally. Great Job guys/gals. You'll get my next order.
Best Regards
Charlie
9/2/2006
Lightning fast shipping. Installation was easy...took about an hour as was stated. Good trade.
Lester
9/2/2006
Super quick shipping (4 days), best prices, etrailer is ther only place that I buy my trailer parts from!
Bob
9/1/2006
Best price anywhere!
Great service.
Fair and fast shipping.
Thank you very much.
David
8/31/2006
Wow! Tried to buy a hitch from another online source and had to cancel the order. Same day went to etrailer and placed the order. Two days later I've got it on my Pilot! Great service, easy to use, good communication about my order. Thank you.
Ed
8/31/2006
I was very pleased with the quickness the product was delivered, and the quality of the product. I would recommend etrailer.com to my friends
Betty
8/30/2006
Great prices. Excellent customer support. Super friendly staff. Fast Shipping.
Jeremy
8/30/2006
I would recommmend eTrailer.com to anyone looking for hitches,winches, or anything for a vehicle. The website is awesome- lots of pics and detailed info to help in selecting a product. Purchasing is easy and you even get an email from etrailer confirming your order. Then you get an email telling you when your ordered is processed and being shipped out. They even have a link to UPS so you can track your orders'shipping progress to you.
Amazing. Best online shopping experience ever. Excellent communication, super fast shipping and great packaging. Would highly recommend.
Paul
8/30/2006
Smooth transaction, 3 emails total from confirmation to shipping...
great. I like knowing the status of my orders. Will certainly do business again and refer others.
Shawn
8/30/2006
Wow! How easy was that. Ordered on sunday got it on tuesday am towing my boat to the lake tomorrow.I could not even get a appointment at the local hitch place till friday. Install could not have been easier. Myself and my 5 year old put it on in about 30 minutes. Thanks etrailer
Chad
8/29/2006
I ordered a hitch and some accessories for my 1990 Honda Accord on 8/26/06 (Saturday). I called Monday afternoon and the hitch and *all* accessories had already been shipped out!
This is fantastic service! I would definitely do business with them again.
Dave
8/29/2006
Great prices and super quick shipping !!
Jonathan
8/29/2006
These guys are fantastic! Killer prices and FAST shipping! A+++ I will definitely be using them again in the future!!!
David
8/28/2006
The items arrived in good condition and are now installed. As you described, it was not a difficult task. Everything fit as you had described. Thank You
Joel
8/28/2006
I placed my order at 10:59AM. I received a notice that it shipped at 12:24PM. Who could ask for faster service than that!?!?! Incredible!!!
William
8/28/2006
Draw-Tite receiver hitch arrived when expected. Installation on my Xterra was easy - mounting screws and plates were included. Perfect fit.
I am a satisfied customer.
John
8/27/2006
WOW, Extremely fast shipping and even more pleased with the product. The installation was easier than I was expecting including wiring. I will share my experience with others.
Thanks Again.
John
8/27/2006
Sent out an e-mail to you earlier this week asking which hitch woudld be the best choice for installing on a 2000 Venture van for hauling a bike rack with two bikes. You suggested the one that would be easiest to install..received in a matter of days..installation went great ..very well thought out instructions. Everything went smooothly and the hitch is up nice and snug..doesn't stick out..looks great.
Regis
8/26/2006
This order was processed within an hour, thank you very much.
Alan
8/25/2006
Excellent website and my order was received in 2 days
Bob
8/25/2006
I placed an order online one afternoon, thinking it may take three or four days to get to me. I had the item shipped to my job. It was waiting for me the very next afternoon when I got to work. I wish every other business was half as fast as etrailer. Thank you.
Brian
8/25/2006
Hello, just wanted to let you know my order was received today. This was my first transaction with your Company, and everything was great. Your customer service answered my questions. I was kept informed of my order status. And it was received faster than I expected.
Thank You
James
8/25/2006
OK I'm not really a trailer guy. I'm more of an ipod, mac ,photographer guy. But I owen plenty of tools and needed a trailer hitch for my Pontiac Vibe.
I ordered my hitch Wednesday around noon and it arrived by Friday morning! The web site said it would take me 30 minutes to install the hitch. "Yea right!" I thought I took my time- pre-threaded the bolts to make sure everything fit and it took about 28 minutes.
It couldn't have been easier, faster, or cheaper.
Tanks for the great service, excellent communication, and great product. I only hope that installing the lighting kit will be even half as easy.
Steve
Steve
8/25/2006
I think this website is very useful for hitches and every other stuff as bike rack and wires harness for vehicle. I would recommended this site to everyone I know.
Brandon
8/24/2006
Thank You, I received the item today and I am very pleased, Thanks again
Jill
8/24/2006
It was an easy process. When I had a question I would either call or email, and I got an answer quickly. I would order here again!
Manny
8/24/2006
great service
super super fast shipping got package two days after order was placed great prices will do business with again for sure
Matthew
8/24/2006
Fast shipment, helpful sales reps, very nice website, generally very pleasant experience.
Tom
8/24/2006
Your service is quick, efficient and painless.
Tom
8/24/2006
I got the trailer hitch and bike carrier so fast that I couldn't believe it. The time it took me to install them is exactly what the web-page say it will take.
Great doing business with you again
JC
8/23/2006
I would just like to say thank you for your prompt service. I was amazed on how fast I received my order. I have told a dozen people how I ordered it at 5:30 and recieved it the next day by 10 30. Great job
Jeff
8/23/2006
Fast responses, very reliable and good customer service. I definitely would do business with e-trailer again.
Luis
8/23/2006
Just wanted to say thank you for the fast service. Recieved exactly what I ordered, and in very good time. I will certainly shop here again.
Robert
8/23/2006
Just wanted to say that I ordered a hitch cover Thursday night and it arrived on Monday. What are you guys doing? Actually providing great products in combination with great delivery of the product at a reasonable rate -- I thought that went out of style in the 70's. Great job and thanks for everything!
Doug
8/22/2006
I really enjoy Etrailers fast shipping! This is my second order and I'm glad to do business with you again. Thanks for all our help selecting the right product for my vehicle.
Mark
8/22/2006
Outstanding service and followup. Thank you
Paul
8/22/2006
just wanted to say the ordering process was easy and customer service person was knowing and polite,was notified of shipment and given instructions to track shipment...product arrived in great condition and in a timely manner..installed exactly as instructions indicated and works well...wish all my online purchases were this easy and satisfactory.Very satisified customer.
William
8/22/2006
Wow, I ordered my hitch at 8:00 this morning and now, mid afternoon, I already have an email that it's shipped out! Now, that's what I call service!!
Carolyn
8/21/2006
I have to tell you I am impressed with how quickly e-trailer turns around an order and the excellent communication you provide to your customers. I received an order confirmation instantly when I placed the order at 11pm, by 9 am I had an order update and at 1pm the tracking number. With out a doubt the easiest company I have ever done business with on line. I wish my company was this good!!!!
Thank you much!!!!
David
8/21/2006
Received the order this date. Best communication, shipping and customer service on the Web. Thanks for your prompt and efficient service. Will definitely recommend your site to everyone.
Delbert
8/21/2006
I don't know of anything that could have been done better. Thank you.
Greg
8/21/2006
etrailer gets it! They have great people to help when you can't quite find what you want online. A couple years ago I bought my hitch. This year I needed new wiring. I called first thing monday (vacation is 6 days away).
The woman who helped me walked me through the site. Helped me find all the components I needed. She could not have been nicer. I hope the people at etrailer find out who she is and have her train others. less than 5 hrs later my order has shipped. looks like etrailer may save me yet again. Thanks etrailer. keep up the good work.
John
8/21/2006
Very Fast shipping, looks like I can finish this weekend. Thanks.
Mark
8/21/2006
I ordered the hitch on Monday morning and installed it on Tuesday evening. My cost for the hitch and shipping was less than the hitch if I had purchased it locally. I would certainly shop here again.
Tim
8/21/2006
I am very impressed with the quality and overall experience that I had ordering with etrailer. I will definitely order from this site again.
Mike
8/20/2006
So far it has been a great experience and easy.
Chris
8/18/2006
Great prices and even better service. I am a repeat customer. Installed my hitch in less than 30 minutes and that included a very quick call to etrailers. If you don't buy from etrailer, you're making a big mistake.
Ken
8/17/2006
etrailer did what they said they would and did it very promptly. I'm pleased with the service.
Richard
8/17/2006
Great experience, great prices. I found items on etrailer.com that I was not able to find anywhere else. Quick shipping and good packaging. I would buy from them again. Thanks!
Scott
8/17/2006
Order came fast, the hitch fit perfectly and the wiring kit was excellent. This is my second hitch from etrailer and what a joy to find a company that has such pride in wha they do!
Tom
8/17/2006
Service is great. The hitch was delivered to my garage on time and we are ready to install it.
Thanks
Emilia
8/16/2006
GREAT! I had to change my order and the NICE Lady was more than helpful and really made it easy and pleasant. Shipping was fair and the prices were good. I have now marked you in my favorites and will shop here again. I REALLY, REALLY appreciate the FAST shipping. That is very important to me when I buy online. Thanks
John
8/16/2006
It was easier than ordering a chocolate ice cream cone.
Shipped the day of order received in 3 days.
Installation was 20 min. when it said 30 min.
Will be purchasing all my trailer needs from ETRAILER!!!!!!
John
8/16/2006
Couldn't be happier with your service. Infact, I will be shopping here again !
Mark
8/16/2006
Great customer service and awesome product. Hard to find people that can give you what you seek in the markets today and still give you great customer service. "I'LL BE BACK"
Farris
8/15/2006
I ordered on Friday and recieved the hitch early Monday. The product seems to be of good quality and it installed super fast. NOOO COMPLAINTS
Jack
8/15/2006
Excellent transaction overall. Very fast shipment and communication! Would definitely do business with again!
Kevin
8/15/2006
Very helpful, courteous and friendly. All shopping should be this way.
Thanks,
Mike
Mike
8/15/2006
Excellent !!!
Your service personnel were very helpful, she gave me a phone number for a tech line in order to verify which trailer hitch would fit my van.
Your price was $121.00 to my door compared to $285.00 from my local auto parts store for a similar product, before tax.
The girl on the phone even called the tech line to confirm my request. The hitch arrived on time, and I installed it in 10 minutes. You will always have my buisness.
Thanks.
Steven
8/15/2006
Gee, couldn't you fill the order a little bit faster? :>)
The world would be a lot better place if all companies had customer service
like yours!
Thanks!
Vic
8/15/2006
Great service and a super site. Very easy to navigate.
Thanks
Ed
8/14/2006
My hitch arrived along with all the necessary accessories that I ordered. Fast shipping here in a matter of days. It only took a short period of time to have everything hooked up and working. Thank you. Satisfied customer.
Damon
8/12/2006
Received it yesterday.
Thanks, for the great service.
Jack
8/11/2006
Very quick shipping and a excellent transaction.
Carl
8/10/2006
Great Item, Just as described.
Took me only 20 Minutes to install on the original holes. Hitch looks like Factory. SuperFast shipping and great customer service. Hitch came with instruction manual and all the hardware.
100% Recommend.
Good JOB!!!!!!
Jose
8/10/2006
My hitch arrived safely, and I installed it in 30 minutes! Thanks for the great service.
Michael
8/10/2006
The transaction was very easy, instant e-mail notification and very fast shipping. I will definitely do business again thank you
Ryan
8/10/2006
The entire order and shipment process was excellent. I received email communication informing me of the status of my order before shipment and when shipment had started. The completeness of the bearing kits were awesome.
I was very pleased with everything.
Walter
8/10/2006
the operator was very helpful, knowledgeable and courteous. the product shipped promptly and arrived far faster than i thought it would. communications from etrailer was thorough, informative and prompt. the product is tremendous and exceeded my expectations in terms of quality, construction and ease of use. truly a pleasure to deal with a company this efficient and receive a product this good. thank you.
Rich
8/9/2006
Best prices I could find on the internet and friendly customer service. Shipping costs are very reasonable and shipment was fast. Thanks so much.
David
8/8/2006
I do a lot of purchasing online. I ordered my hitch carrier yesterday and according to UPS tracking it's due to arrive at my house today! In all of my online purchasing, I've never seen a shipment that fast; especially for something that weighs over a couple pounds!!! Thanks!
Greg
8/8/2006
The merchandise is great quality and I will buy again.
Kristin
8/8/2006
I think that the response time to a placed order is phenominal and the site is very user friendly, also I had found a few items on the site that were impossible to find at others so good job!!!
Joshua
8/7/2006
An employee took my order over the phone and after hours, thank you very much! The hitch arrived and is installed and will be used tomorrow!
Steve
8/7/2006
The Hidden Hitch I bought is a great product at a great price and was easy to install. Ground shipping arrived in 4 days!
Mike
8/5/2006
Very quick service. Shipped out hours after I ordered it and was at my home in PA in about 3 days. I would order from you again.
Russ
8/5/2006
This is the second time I have ordered a product from your company, and have been very pleased with both experiences. The people that I have spoken to on the phone have been very nice and helpful. Your prices are very reasonable, and deliveries have been reasonably fast. I will be glad to reccommend your company to friends.
Alan
8/4/2006
Last year I towed a 24' Sailboat from Phoenix, AZ to Sacramento, CA on a bumper hitch of my Explorer Sport Trac.
I realized I needed a receiver hitch for the front and rear of my vehicle.
I first purchased a front hidden hitch which would make it much simpler to back the boat into my driveway.
It was shipped almost immediately and I received the hitch within a week!
I just ordered a hitch for the rear frame and it has already shipped.
My experience with you has been great both for value and expedience of your service.
I will definitely use you again for any future needs, which I already have some in mind.
Thanx for being there!
Don
8/4/2006
I have been totally pleased thus far with Etrailer's service. You all do a fantastic job!
James
8/4/2006
Incredible! I ordered a class III hitch for my Town & Country minivan on a Friday and received it Monday. Great price and it took only about an hour to install. No drilling and a perfect fit. It looks great too. Thanks for the wonderful experience. I have already recommended you to my friends.
Bill
Bill
8/3/2006
I ordered from another company and struck out. But etrailer.com came through with flying colors. You guys rock.
Mark
8/3/2006
As always, you guys ROCK! My order came in fast and was of great quality! I can't wait to use my hitch and bike carrier. I have ordered from you before and was equally impressed. If I need something in the future for my vehicles, you will be the first place I will look. Thanks again!
Matt
8/3/2006
Thank You a bunch. What a great experience buying from you.
Bob
8/2/2006
great job
Maciek
8/2/2006
Thank you for the fast service.
Stan
8/1/2006
I want to thank all those at eTrailer who were so responsive to my needs and my special concerns. I will keep eTrailer on file as a good reliable company with which to do business.
Tom
8/1/2006
I had a great experience shopping with you on line. I had a problem with
ordering and called your office, the person who fielded my call told me she
would call me back (yeah right) she did, and promptly.
I was across the country when I ordered your product, and needed it before I
left on another trip, the window of time was short and precise, the product
came when promised.
I just wanted you to hear a thank you.
Bill
7/31/2006
Just about the best web site I have ever used. Very easy to get around on and super fast shipping. I will keep your address on file for future needs.
Thanks,
Bob
Bob
7/31/2006
Hi, My "Hidden Hitch" arrived in short time and was very easy to install on my new 2006 Toyota Tundra.
I got a very good deal from etraler.com and a very good hitch!
Thank you very much!
Don
7/31/2006
I was able to verify that all the pieces
needed were shipped with the hitch and then successfully installed it!
It was a pleasure doing business with your organization.
Larry
7/31/2006
i will definitely shop thru your store again! Thanks!
Matt
Matt
7/31/2006
This will be my first experience with etrailer.com. Ordering was easy and the prices seem reasonable. The most important thing is the large selection of trailer parts and accessories to choose from made it easy to buy everything I needed from one source.
Michael
7/31/2006
Wow, awesome job!
Dan
7/28/2006
I think you had my hitch waiting for me before I ordered it, Super fast shipping. Its obvious you care about customer service.
Dave
7/28/2006
Shipped on time, and received earlier than anticipated. Outstanding service!!! Emails with tracking numbers etc. Will definately shop here again because of great **** service.
Thanks
Richard
7/28/2006
I appreciate the effort to get this hitch out. If you tell me the name of the pub everyone goes to after work, I will call in with a round of beers for the crew
James
7/27/2006
This is the 2nd time that I have ordered from Etrailer.com. As always the service is Excellent+. They have shipped the parts very timely and the quality of the parts is excellent and you can't beat the price. The Tech/Sales staff are great at answering questions. I will order from them again as well as recommending their website to others. Thanks for the all around great service.
Paul
7/27/2006
I received my Hidden Hitch on time as promised. I would buy again from etrailer. Thanks for the prompt delivery and good service.
Philip
7/27/2006
Once again I find you people a pleasure to deal with.
Steven
7/27/2006
Another super fast shipping. Great prices and great products with really nice customer service. Thanks Again
Dan
7/26/2006
Good news, now I can tell my friends about etrailer.com and the excellent
service.
Ed
7/26/2006
You and eTrailer have exemplary customer service. You really
shame Hxxxxxxxxxr (who I have dealt with before). You run an Internet
Business like it should be run....
Len
7/26/2006
The people are very knowledgable of their products. I received prompt service and delivery. When I need anything else in your line, you will be the first I contact.
Ivan
7/25/2006
Thank you. Outstanding service!
Jacob
7/25/2006
Great transaction. Very impressed, will do business again!!!!
John
7/25/2006
Great honest service, very quick shipment..thanks
Sonny
7/25/2006
You guys (gals) at etrailer really have your stuff together. Glad to know I have'nt had to loose out on customer service in able to get the best price. Keep up the good work!
Craig
7/24/2006
Awsome, just what the truck needed at a small price thanks etrailer.
Damon
7/24/2006
Superior service and very fast shipping made this an excellent company to shop with - especially considering that I have a rare car (at least in terms of mounting a trailer hitch)
Ed
7/24/2006
Thank you very much for your attention to detail. I will absolutely use you
again for anything I may need because of your commitment to excellence!!
Mark
7/23/2006
The Hitch was delivered to me and I put it on. It fits like a glove and
looks real good in the front.
Roger
7/23/2006
This is the first time I have ever purchased a lock for a goose neck trailer but a collegue recommended etrailer and found the lock I needed on your web site.
The lock arrived in a very short time. My collegue thinks the lock is a good one.
Thanks very much!
Carol
7/21/2006
That was super fast shipping, best price I have found, and cheap shipping. It could not have been easier.
David
7/21/2006
Long story short- Etrailer is great.
Jay
7/21/2006
I needed a trailer hitch and bike rack for an upcoming trip and I needed it in a hurry, not only did etrailer get me the exact equipment that I wanted ,they shipped it to me in record time leaving me plenty of time to install the hitch and bike rack for my trip. Great job guys, I really appreciate the effort.
Steven
7/21/2006
Fantastic Service...Ordered Tuesday / Delivered today. Price is best I
could find. Will definitely seek out your site for any future needs and wants.
Gary
7/20/2006
I thought you folks said it would take a week to get to Canada...it got here in three days!! Wow, fast, and it fit like a charm...THANK YOU! Fastest order I have ever received from the States.
Merci
Mellissa
7/20/2006
Thanks. You guys are fast! I recommend etrailer all the time.
Brad
7/19/2006
Great Product, Great Price, Fast Shipping!!!
Gregory
7/19/2006
Great quality,
Very fast shipping!
Fantastic selection of products...
Other web sites "promised" good prices, but you delivered with the bottom line: Quality and overall savings.
Henry
7/19/2006
Awesome! Thanks so much for the prompt service.
Russell
7/19/2006
I just want to say ,Thank You for such efficiency. I order today and my item is already on the way.
I do appreciate it very much. If I find someone in need of a hitch for their car or truck, I will definitely send them to you.
William
7/19/2006
Prompt, courteous, knowledgeable,
user-friendly, rapid processing,
good pricing. Earned my repeat business.
James
7/18/2006
Everything worked and fit great. Items were shipped quickly
Gregg
7/17/2006
Painless experience. Couldn't have been easier to make the proper selection of hitch and harness.
Thanks etrailer.
Jeff
7/17/2006
This is my second order from etrailer and both orders were on hand and shipped the same day as ordered. I think their pricing is fair.
Lee
7/17/2006
Easy ordering,reasonable prices and fast shipping. You are the one stop shop for all trailering needs. And the hitch looks like a custom fit on my new Torrent.
Thank You etrailer
Tim
7/17/2006
On Monday night I submitted my order for a hitch, bike rack and other accessories. Thursday afternoon the package arrived, each item was just as described and by that evening everthing was installed and ready to go. etrailer is the best.
Dave
7/16/2006
I received my order on Friday and it was absolutely perfect!!!! Thank you
so much
Teresa
7/16/2006
GREAT JOB! Lightening fast response and shipping.
Doug
7/15/2006
The product was recieved, installed easily without problem. Thanks for the
fine service.
Mike
7/15/2006
Outstanding product (Hidden Hitch); fast order processing and delivery. Do yourself a favor: While waiting for your hitch to arrive, buy a tap to clean and re-thread the attachment points on your vehicle's frame; using a tap made a simple job even easier.
Paul
7/15/2006
It was very easy to find what I wanted and to order it on line. It was shipped in less then 6 hours after the order was placed. Fantastic.
Bob
7/14/2006
I received the order yesterday and installed your product last night. It works great and was pretty easy to install.
Chris
7/14/2006
It was great and painless. The product was as advertised and was processed and shipped promptly.
Luis
7/14/2006
etrailer was great, super selection of product and ease to find and purchase selected items.
Matthew
7/14/2006
Thanks for the great service. Telephone support was great/answered my questions regarding the products. Couldn't beat the price! Ordered and received very quick. Will buy from etrailer again and also recommend their site to friends.
Paul
7/14/2006
Thanks for the excellent service and product.
Phil
7/14/2006
Good price, quick delivery. Ordered on Friday afternoon, received in Western Pennsylvania on Tuesday afternoon.
Dan
7/12/2006
Easy ordering, great customer service, and fast delivery.
Don
7/12/2006
Excellent web service! Extremely fast delivery! All the right parts and installation was easy! Thank you.
Jeff
7/12/2006
I ordered my Hitch on a Saturday night and it was delivered to my home in 4 days. I was impressed with the follow up e-mails and the link with the order number and the UPS tracking number. Every day I had to check it out to find out where my hitch was. This is the first hitch that I've ever done, so it took me a considerable longer time than the estimated. (I'm not a mechanic at all). But it was a fun challenge and I'm proud of the way it turned out. I'd definetly use etrailer again!
Jeff
7/12/2006
Heard nothing but good things about your organization, especially your shipping practices and here is how I sum it up.
Ordered my Hitch, Ball and ball mount kit as well as the wiring harness for my 2002 liberty. Here is how it went.
Ordered Monday 7:45 A.M.
Confirmed email Monday 9:15 A.M.
Delivered to my door Tuesday 4:00 P.M.
Installed by 5:00
Just incredible...A million thanks and keep up the great work. I will pass on etrailer to everyone I know.
thanks
Mike
Mike
7/12/2006
I have purchased 3 hitches from etrailer and have been totall satisifed evertime.
Mike
7/12/2006
What a pleasure!!!!! The shipping was fast, the hitch fit like a glove, and it looks great...Sure wish they sold boats now, lol. Thank you for a great shopping experience.
Bill
7/11/2006
I got the items I ordered in good time and in good shape. I'm pleased with the quality and service.
Martin
7/11/2006
Thank you very much for you easy and fast shopping experience. The shipping was fast and worry free. Thanks again David
David
7/10/2006
Fantastic experience. I had never ordered a trailer hitch before and decided to use the 1-800 number. The saleswoman was great - price was same as on-line and she answered all questions. Even though it was back ordered, it came in about a week. All parts were there and pretty easy to install. I would definately recomend to others.
Paul
7/10/2006
Thank you for returning my e-mail regarding the application of the sport hitch for my 2006 Grand Prix GXP. I ordered the hitch and the installation went flawlessly...Thanks again for the verification and ultimately a great hitch for my car.
Raymond
7/10/2006
Fast shipping. Went on 2006 Stow n go van as said it would.
Daniel
7/9/2006
Thanks for the prompt handling. The unit has been installed and is working
perfectly.
Lee
7/9/2006
My hitch and wiring harness arrived within 3 days of shipping and both were installed following the directions provided in a little over an hour.
Steve
7/9/2006
I ordered my parts on the phone and experienced great personal service. The email follow ups about my order were very timely and helpful as well.
I'll definately be a returning customer in the future.
-Jim
Jim
7/8/2006
My controller was shipped the same day I ordered it. It arrived as promised and works as advertised. I was very pleased with my experience with etrailer.com.
Jim
7/8/2006
THANK YOU. I asked for 3 days for this item. Some just looked at me like I was crazy. Then talking to my brother, he gave my your address. It took 3 minutes and I was done. This is GREAT as Tony the Tiger would say.
Marvin
7/8/2006
I'm thoroughly impressed with both the service that I received and the quality of the product that I purchased. The shipping was lightening fast and the hitch was so easy to install! You guys have really made my husband's 30th birthday one of the best he's had, Thank You!
Reannon
7/8/2006
Fast and efficient. Trailer Hitch and wire harness arrived in the box with the box unbroken. Excellent quality merchandise....A++++ For e-trailer
Robert
7/8/2006
Your service was fantastic. I sent the order on a Sunday night and on Wednesday it was here to install. Getting the updates for order receipt, shipment, then tracking was outstanding. I will be back along with all the friends I can tell.
Thanks to all
Keith
7/7/2006
Thank you so much!! You have great service.
Billy
7/6/2006
Etrailer had the hitch I wanted and sent it out the next day. Can't ask for much more.
Jonathan
7/6/2006
I ordered a hitch etc for an 05 Odyssey. I'm very pleased with the service from ETRAILER. The shipment arrived quickly & boxed not loose.
Loren
7/6/2006
Wow! The hitch got here in a couple days, even over a holiday weekend. It fit perfectly. Hey, it's nice to know that I'm not a novice, it took even less than 30 minutes to install. Thanks for the great service and product.
Bill
7/5/2006
That is efficient service! I will share your company name with others.
Buzz
7/5/2006
I had a great experience with your company. Your customer reps were extremely helpful. I will be a return customer for sure.
Darin
7/5/2006
Congrats to you and all others who had anything to do with my order--I received it about 10 AM Wednesday, July 5, and it is installed and fit great. Thanks to all of you guys for a job well done.
Jerry
7/5/2006
Thank you. My order arrived as advertised, ontime, and without incident and was packaged nicely. I will definitely order again from etrailer.com
Troy
7/5/2006
Thanks for your incredibly fast delivery!
Bob
7/3/2006
Great Service, Fast Delivery as ordered!!!!! THANKS!!!!!!!
Bobby
7/3/2006
Just a note to thank you for the great prices and prompt shipping.Wish there were more companies like yours.
George
7/3/2006
Thanks so much for the swift servcie and for keeping me well informed. I am
looking forward to trying this product out.
Heather
7/3/2006
Arrived as scheduled...
Attached beautifully and looks great too...
Thank you!
Jim
7/3/2006
Very friendly phone service. Quick shipment was appreciated. The installation instructions were well written. Great product and price.
John
7/2/2006
I had a very pleasant experience ordering from you!!! The woman I talked to was very helpful and professional. I got e-mails confirming my order was received, and when it was shipped. This is the way business should be done. GREAT JOB!!!!!
Michael
7/2/2006
This is personally my third hitch and light adapter. The price and service are unbeatable. Received order in 3 days!! Everyone I tell has been just as pleased as me. The web site is great - pictures and complete specs.
Bill
7/1/2006
Wonderful online shopping experience! FAST shipping and a great hitch at a great price. A great website. I expecially liked the pictures of what the hitch will loook like installed on my vehicle.
Harv
7/1/2006
I just wanted to thank you for the excellent service and outstanding product. I certainly will keep your web-site at hand if I need other parts.
Thanks again
Dick
Dick
6/30/2006
Perfect. I placed my order and recieved it in under 5 days. The
instructional sheet was easy to follow and I had it installed in about
15 minutes with no surprises.
Thanks!
Eldren
6/30/2006
You won't be disappoined.
Thanks e-trailer folks!
Steve
6/30/2006
Just wanted to thank you for quick -really quick shipping. Everything is as expected. will definately recommend you to others and will order again myself.
Debbie
6/29/2006
Draw Tight hitch was best deal around. Ordered on Saturday arived in Jacksonville FL on Thursday! Thanks for the GREAT service.
Howard
6/29/2006
This was 2nd purchase from etrailer. The response for an internet supplier is exceptional. My order was processed and received in 2 days. Outstanding service! Thanks.
Howard
6/29/2006
Wow, E-Trailer completely pulled through and delivered EXACTLY when I had anticipated.
Ron
6/29/2006
It is really refreshing to see a company that has not forgotten what CUSTOMER SERVICE is. You have a customer for life, not to mention the GREAT advertising I shall send to all.
Thanks again,
Sam
Sam
6/29/2006
I read through so many of these comments and crossed my fingers that my order (placed Sunday evening) would arrive before Friday so I could use my new hitch and bike carrier on my vacation. As so many have stated previously, I was very pleased to have my shipment arrive on Wednesday. And the installation was just as easy as indicated (all ready well in advance of the weekend...and at a very good price). I will certainly be recommending etrailer.com!
Scott
6/29/2006
Awesome bike rack....Fast shipping and great communications. I could not be happier with this purchase. Thank You !!!
D. Coley
6/28/2006
Thanks for the prompt service, we are looking forward to our trip and it will now be more comfortable.
Thanks again
Harry J.
6/28/2006
Best company on web. Ordered hitch, ball mount and wiring on Monday received on Wednesday. Used standard ground for shipping. Price was less with shipping than any local business would sell for from stock. Will do business with etrailer.com again. Thank you for the great service.
Mark
6/28/2006
Service was great, they gave me a shipping number and i could track my package. Item arrived within a few days and is already installed on vehicle. Installation was a little harder than anticipated, but looks greate and works even better. I would highly reccomend buying from etrailer.com if you are interested in installing yourself.
Patrick
6/28/2006
Awesome service! My order was recieved on time and in perfect condition. Exactly what I expected. Nice work!
Steve
6/28/2006
Excellent contact, prompt shipping. Thanks
Sverre
6/28/2006
Delivery was really fast and my new Everthere carrier is fantastic.It is easy to put on and seems to be made well. I love it already.
Terry
6/28/2006
I can believe I got these so fast. I had them ordered, shipped, and installed within 5 days.
Emitt
6/27/2006
It's a pleasure doing business with eTrailer. This is the second time I've used them and....if I get an ontime deliver on Thursday, I'll be extremely pleased with the over all experience.
Thank you, Jon
Jon
6/27/2006
A class act with the ultimate customer service. Top that off will great prices and you have a winner every time. I told my mechanic about etrailer.com® and he now uses them for all his customer's trailor needs.
I wish everything was this easy. Thank you.
Mike
6/27/2006
You are doing an excellent job, I appreciate the communication and
keeping me informed.
Rich
6/27/2006
Good communication after the order was placed everything arrived quickly and was easy to install I would order again from etrailer.com
Steve
6/27/2006
Transaction was processed very smooth and fast. I was very happy with last year order as well as this one.
I'll highly recommend your site to my friends and colleages.
Thank you very much and best wishes.
Khanh
6/26/2006
Great experience.
Nothing bad to say.
Laurentiu
6/26/2006
I'm a return customer and will continue to be return customer. etrailer delivers what they promise, fast dependable cost effective products and services.
Clay
6/24/2006
They were great! I needed a hitch shipped thursday afternoon to be delivered at the latest by Saturday, the very helpful customer rep made sure my order was shipped ASAP. Here it is Friday and I've got my hitch! Thanks guys!
Brian
6/23/2006
Received HITCH, it's being being attached.
Thank you for your speedy response!
And easy web site instruction.
Best regards,
John
John
6/23/2006
Everything fit perfect!! Works great.
Mark
6/23/2006
I got the hitch yesterday. It fits perfectly, thanks a lot. I will recommend etrailer.com to my friends.
Richard
6/23/2006
Highly impressed with the way the order was handled...ordered a hitch on Wednesday, delivered to my door Friday morning. Now that's service, great job!
Stephanie
6/23/2006
Transaction took two days start to finish!!! I can't believe the service. Hope I need more accessories so I have the pleasure of doing business here again!!
Carl
6/22/2006
I received my order today. Thanks for the fast service.
David
6/22/2006
Excellent service. Quick shipping. Items well described. Recommended.
Eric
6/22/2006
After careful study of roof racks and bags I ordered the Rola Roof Basket and the Platypus Roof top bag from etrailer.com. Both are excellent quality, functional, affordable and good looking. Can't wait to give them a road test. etrailer.com has a great web site, good communication after the sale and they shipped it fast! A+++
Jason
6/22/2006
You folks are outstanding! This was my 3rd order and it arrived when promised!
Jeffrey
6/22/2006
I received it as scheduled. Thanks for your prompt delivery. Will
trade with you next time I need a hitch.
John
6/22/2006
I couldn't believe what others were saying but it's true. My items shipped within a few hours of my order and were delivered only two days after the order date, and I paid about half of what my local supplier wanted! I will highly recommend etrailer!!
Kenny
6/22/2006
I was very impressed with the quick delivery on the items I purchased.I choose the ground delivery and received my shipment in 3 days.Thank you for the excellent service I will definately use your services again and will recommend you to all my friends.
Michael
6/22/2006
Received my order today (Wednesday), thank you. It was exactly as I ordered and it got here much faster than I anticipated considering the weight, and that I ordered it on Friday night. ... I would recommend etrailer to anyone looking to for a hitch system.
Danny
6/21/2006
Got the hitch on in under an hour. Very simple do-it-yourself installation. All merchandise from e-trailer arrived well before estimate and I will gladly do business with e-trailer again!
Doug
6/21/2006
WOW! Placed my order yesterday and received all three items today.
Have never had this great service before.
J D
6/21/2006
Very pleased with product(car hitch and bicycle rack)and etrailer service and on time delivery. Will deal with etrailer again when I need one of your products.
James
6/21/2006
After ordering the same items from another company a month ago and not even receiving them yet I have to say etrailer has the best customer service. I ordered my items yesterday and received 2 emails right away and then 1 today saying my items were shipped. thanks etrailer
Jennifer
6/21/2006
Bought, shipped and delivered all in the same week. Nice job eTrailer!
Thank you for a great ecommerce transaction.
Leo
6/21/2006
Can't believe how quickly I got my order. Quickest shipping I have ever experienced, especially since I placed my order on the week-end, figuring the order wouldn't get processed until Monday, but I actually received my order on the following Wed. Amazing. Great service, keep up the good work
Michael
6/21/2006
Outstanding customer service! You're making a very good first
impression.
Michael
6/21/2006
The hitch was just what I needed! Faster then quoted shipping and great comminucation from the staff throughout the order process. Will definately recommend etrailer to everyone!
Oleg
6/21/2006
Thanks again for all you efforts to make good on this order, I will definitely be using etrailer again if I ever have need of parts in the future. It's nice to find a company who recognizes that customer service is a big part of the business.
Thank you,
Wally
Wally
6/21/2006
Very fast and friendly service. All parts were with my order. Thanks
Bill
6/20/2006
Great prices and fast shipping!
John
6/20/2006
Thank you very much - appreciate the quick service
Regan
6/20/2006
Etrailer is a great company to do business with FAST FAST and a great price. we looked localy for same hitch was $250.00 plus install tax over $300.00 total. great job
Steve
6/20/2006
Just wanted to let you know that I appreciate the fast shipping and quality.
Keep it up
Andre
6/19/2006
Exceeded my expectations. The '06 RAV 4 hitch is in short supply, and you shipped it out within 2 hours of my order. Saved my vacation. Thanks for your help!
Charles
6/19/2006
I've spent a few bucks here and love it, so much so, that I recommend to everyone Including other guys at other Coast Guard units. Your web site is great
Jim
6/19/2006
Process was very smooth and email updates have been consistent and helpful
Mark
6/19/2006
Just wanted to tell you how great your service was. Had $500 worth of gear backordered by xxxxxxxxxxx. They did'nt seem to care, even when I cancelled the order. You guys had it to me in less than two days. You guys have great service, and I assure you, you will get my business again. As a matter of fact, I have told just about everyone I know about how lousy xxxxxxxxxxx.com is and how GREAT you are. Thank you very much.
Steve
6/19/2006
My trailer hitch arrived very quickly and I am very pleased with it.
Edwin
6/18/2006
Great response to my order. Shipped on time, and received earlier than anticipated. GOOD personnel relations with customers.Will order again in the future.
Larry
6/18/2006
When I shoped etrailer I found what I wanted fast and I received it very quick. Thanks
Jimmy
6/17/2006
My hitch arrived yesterday and with help from a neighbor to hold up one end I was able to easily install the class 11 hitch on my new Chrysler Town & Country minivan with stow n go seating in less than twenty minutes. This was well below the estimated time of 60 minutes listed for an amatuer. I am retired and did a lot of online research prior to making my purchase with e-trailer. Would highly recommend e-trailer to my friends. Thanks again as it was everything and more that it was advertised to be.
John
6/17/2006
Ordered the hitch & wiring harness on Monday, received it on Friday. I installed the hitch in about 20 minutes, the wiring harness in 10 minutes (after I trew away the instruction)on Saturday morning and had the boat on the water fishing by nine.
Ease of using web ordering system: A+
Shipping: A+
Pricing: A+ (Lower then local discount auto part store, + no taxest) and delivered to my house.
Thanks
John
John
6/17/2006
Outstanding service!! Shipped the very same day, emails with tracking numbers etc.
Will definately shop here again because of great prices and service.
Mark
6/17/2006
That is amazingly fast shipment!!!!! (dang, maybe those testimonials are
representative)
Bob
6/16/2006
You guys are awesome! Thanks!
Brian
6/16/2006
Excellent service. I placed an order yesterday morning, it shipped yesterday afternoon, and it arrived today. Needless to say I'm very pleased with how fast my order was processed and delivered. I wouldn't hesitate to do business with etrailer.com again.
David
6/16/2006
Thank you very much. I am so happy you all have such speedy
delivery.
Marion
6/16/2006
WOW !!
That was fantastic service. I got my stuff the next day.
I had ordered from another place and waited a week without it ever shipping.
That's when I canceled with them and ordered with you.
Should have went with you guys from the start!
Thanks a lot,
Steve
Steve
6/16/2006
This is the third time I have purchased items from etrailer and each time, the service has been excellent. the selection has been outstanding and the promptness even better!
I have given the name to several of my friends and family as a good place to do business with.
Doug
Douglas
6/15/2006
Thanks for the great response time. You guys are much
better than some of the other web sites that were charging
twice as much for shipping and would take 3 days just
to get it shipped in the first place.
Thanks,
Jim
Jim
6/15/2006
Not to clog your inbox but thanks for the good service!
David
6/14/2006
The hitch went on like a glove.
Perfect fit. Great engineering, no universal fits, gizmos etc.
Fast shipping and follow up
I shall recommend you highly.
Thanks,
Fred
Fred
6/14/2006
I continue to be impressed with
eTrailer.
John
John
6/14/2006
I just wanted to let you know that I placed an order before coming to etrailer.com. It took 2 months and for me to call them only to find that they discontinued the product that I ordered. I called etrailer the same day, sceptical of course. Basically I just wanted to let you know that I got the trailer hitch that I needed, shipped overseas, in 8 days. I couldn't believe it. Thank you so much!!
Keith
6/14/2006
Price and service is excellent. I highly recommend etrailer and am sure I will use them again.
Mike
6/14/2006
Excellent service, delivery, and products!
Rod
6/14/2006
I was absolutely amazed at how quick my order was processed and shipped!!! If I ever need anything else I will definitely order from etrailer again!!! Thank you so much!!!
Nichole
6/13/2006
I was very impressed with the ease of finding what I was looking for. The speed at which the was shipped was most impressive. I placed the order last Friday night (way after hours) and the hitch and wiring kit is scheduled for delivery TOMORROW!
William
6/13/2006
The hitch and bike rack for my 2006 honda civic arrived today on time, the right order, in perfect condition thanks, etrailer great job.
Dave
6/12/2006
I have already shared your website with several friends and highly recommended they consider you for any future trailer related needs. The service was unbelievably fast and the installation was just as easy as indicated on the selection site. It is a pleasure to deal with a company that apparently has figured out how to do business on the web. I was hesitant as first (since my last major purchase on the web took 6 months to resolve, and I never did receive my merchandise) but you came through with "flying colors". Thanks
David
6/12/2006
This was an very easy and informative on-line shopping experience. This was quickly shipped and I received it within just a few days of the order…I am very happy with the service and would recommend etrailer. Thanks guys, It is installed and ready to go!!!
Joseph
6/12/2006
I was very pleased with my hitch and bike rack. Delivery was rapid and both were in very good condition. I have installed both onto my 5th wheel and they look great. Thank you…
Chris
6/11/2006
Buying through etrailer was a great experience!! I purchased a weight distribution hitch and anti sway system. The order was processed the same day and later that night I was notified that it was packed and it was actually picked up for shipping the next day. I received my package one day ahead of schedule and the product was perfect. I will definately be ordering any future equipment needs with etrailer and I would absolutely recommend you to anyone else. Thanks again for your help!
Jeff
Jeffrey
6/11/2006
Fast service, fast shipping, received all the correct parts I ordered. Thank you for the great service.
Brian
6/10/2006
Good experience...received the complete order within a couple of days. I will definitely do business again.
Manuel
6/10/2006
Very satisfied. Received item in 2 days from being shipped. Item was exactly what I ordered and works great. Will buy from again.
Nick
6/10/2006
I am very impressed with your site and service. I got my hitch on time and installed quickly. I will use etrailer in the future.
Brian
6/9/2006
The hitch and bike rack for my Kia Sportage arrived in three days! This is my second Hidden Hitch and like the first, this fit perfectly and was installed in under 20 minutes. Great products and service! I'll recommend them to my friends.
Thanks
Greg
6/9/2006
I think that you did excellent service .I got it on time and it fit.
Larry
6/9/2006
I e-mailed a question about a choice of two different hitches and received a response within hours. I ordered the recommended hitch and wire harness on Tuesday afternoon and installed it Thursday the same week.
Ordering from e-trailer.com was a great experience. I will highly recommend them to anyone needing a trailer hitch or other trailer equipment.
Loren
6/9/2006
Outstanding. Like doing business with a neighbor.
Steve
6/9/2006
My experience dealing with etrailer has been a pleasure. I Received my product that I purchased very promptly, everything that I ordered was in the package, and installation of the product was as easy as you had advertised. It has been refreshing doing business with a company that does what it says. Keep up the good work.
Thomas
6/9/2006
I did extensive shopping to buy this trailer hitch for my 4runner, this was the best value (least expensive, but high quality). I was impressed with the ease of installation & it shipped quickly.
Garrett
6/8/2006
Shopping with etrailer was a very easy and efficient experience. Delivery of the bike rack was made within 48 hours
Harry
6/8/2006
Just received my hitch via UPS yesterday evening. Had the hitch installed on my 05 Kia Sedona van in 30 minutes flat. Your service, your products, and the end result are all FIRST CLASS!
Thank you for all your assistance.
William
6/8/2006
I've always had a great experience purchasing all my company's trailer needs from eTrailer...I won't buy from anyone else. Great service. Great products. Great prices!
Bill
6/7/2006
Hitch is already installed.
Thanks for the great service.
Elly
6/7/2006
Thanks for your great customer service !
Fred
6/7/2006
Good, fair prices with incredibly fast shipping. I would reccommend E-Trailer to anyone who want's fast professional service at a fair price!
Keith
6/7/2006
Great product at a great price. Quick ship with arrival as promised. Highly recommended.
Kent
6/7/2006
The hitch fit like a dream. Thanks for the excellent workmanship. I will surely recommend you to anyone out looking for a hitch of any type. Had the holes not been perfect things would have been a real challenge as the area to work in was very limited. I give ir a 5 out of 5.
Again Thanks
Luc
6/7/2006
Wow, what a deal, they not only had what I was looking for but it was priced right. Shipment was the next day. Now I ask you can it get any better than this?
Frank
6/6/2006
So far all is very good..I have had great follow-up on the order and it was shipped the next day..I will be glad if all the quality of work is as good as the service in ordering..
John
6/6/2006
This site is perfect. Great selection and they beat the prices of every trailer shop in Florida.
Kasey
6/6/2006
I ordered a hitch for my wife's Yukon XL. Price was right and shipping was even better. My friend and I installed it in less than 20 minutes. The instructions are very plain and easily understood…
Marshall L
6/6/2006
I found your website easy to use. I called customer service when I was unsure whether the hitch and bike rack I'd selected were compatible -- very helpful. The best part was I received the shipment in two days!
Suzanne
6/6/2006
I think that buying trailer parts from etrailer is fast and good prices
Willard
6/6/2006
Extremely fast shipping. I ordered on Tuesday afternoon and had items on Friday by UPS ground. Excellent shipping costs also.
Thanks
Brian
6/5/2006
Just a quick note to say THANK YOU for such wonderful, responsive service.
I was totally amazed how quickly I received my extension and how you kept
me "in the loop". I will definitely recommend you to my friends.
Thanks again,
Carolyn
Carolyn
6/5/2006
Great product, very good quality. Couldn't ask for faster shipping or better service! Great price too!
Thanks etrailer
Janie
6/5/2006
Etrailer is Awsome! They had everything i needed at a very low price, much lower than any other website. They also shipped my order very quickly. Thank You Etrailer.
William
6/4/2006
Very happy with my trailer hitch! Fast delivery, ordered the 31st and deliveried the 2nd! Easy installation!Thanks alot!!!
Amber
6/3/2006
Thanks. Receive it yesterday. It's perfect.
John
6/2/2006
I thought your site was easy to navigate and locate exactly what I was looking for. Because of your shipping special, I was able to get the compressor for my wife, and the hitch I needed for about the same price as the hitch alone at other vendors.
Thanks,
Peter
Peter
6/2/2006
Ridiculously easy...found the item and
ordered. Process was fast and easy and
confirmations were received promptly
and efficiently. I'm a happy shopper.
Reed
6/2/2006
Excellent customer service. Fast shipping. Perfect fit. Had hitch installed in 15 minutes. I highly recomend. Thanks etrailer.com
Greg
6/1/2006
Excellent buying experience. Good price, reasonable shipping, shipping cost shown up front, quickly shipped, e-mailed shipping confirmation and tracking number, recieved product was exactly what was ordered and worked flawlessly. I will definitely check etrailer.com next time I need to buy anything for my truck.
Larry
6/1/2006
Etrailer.com comes through again! Shipping was lightning fast both times I used etrailer. Both shipments were full and correct. All that AND it's the cheapest place to buy from!! Look no further.
Brian
5/31/2006
Great service. Thanks
Dave
5/31/2006
I like the way your company operates. I have delt with them
prior and it was also a good experience.
Gardner
5/31/2006
Always great service. Will order from again without hesitation.
Jared
5/31/2006
Good work!
Not only did you send the correct part, but it also arrived on time! You have renewed my faith in on line ordering.
Thank You
John
5/31/2006
Killer customer service, email replies over the weekend, and same day shipping!
Tyler
5/31/2006
I had a great shopping experience with you. I got my parts 2 days earlier than expected and eveything fit very well.
Thanks for doing a great job!
Wil
5/31/2006
Verry happy with the promp service,and good pricing.
Kevin
5/30/2006
I received the wiring harness.
Thanks for your quick service.
Harry
5/29/2006
Great! 100% satisfied.
Incredibly fast shipping also.
Ben
5/28/2006
Ordered a car top cargo basket and floor mats on Tuesday, arrived on Friday. Could not believe it. Fastest service ever seen. Recommend highly, no hassle.
George G
5/28/2006
I received them on Friday. That’s only two days. That’s amazing! Thank You Very Much.
Loren
5/27/2006
You guys are AWESOME.. Great Service and fast shipment. I like how you communicate with the customer, immediatly letting us know the status of our order. Keep up the good work
Robert
5/27/2006
Item is exactly as pictured and installation was exactly like the instructions. Fit was excellent. The price could not be beat. Will do business with again.
Stuart
5/27/2006
This company is outstanding! They always have what I'm looking for and get it out the door fast!
David
5/26/2006
I am a rowing coach for a high school on the mid atlantic. Our tow vehicle we normally use was recently in an accident and finding an alternative tow vehicle was tough. We found one that would tow our 7000 pound trailer but needed a weight distribution kit. The team at etrailer was very helpful. They were able to work out shipping arrangments and planning and even got my order shipped out within the hour!
Thank you so much for a great experience. I and my entire team surely appreciate it.
Eric
5/26/2006
Best retailer on the net! Order shipped same day as ordered. Prices are great and service is superb.
Joseph
5/26/2006
I am very much impressed with your quick response.
I place my order at 10:02 AM and received notification at 1:41 PM that the item had shipped. WOW!
Orbin
5/26/2006
Thank you very much, i received my hitch in just a few days, and installation was pretty easy with a little finaggling. I just want to thank you for the wonderful service, and speed of shipment.
customer for life:
Stew
Stew
5/26/2006
It is very good that you don't have
to spend several hours looking for
items for trailers. This is convient
and great.
Gene
5/25/2006
Thank you for the courteous and fast response. A pleasure to do business with ! !
Herold
5/25/2006
Prompt service and good pricing.
Mark
5/25/2006
I like it
Quality is very good
I will recommend you to my friends
Keep up the good work
Have a nice day
Michael
5/25/2006
WOW! Talk about fast service. I placed my order mid-afternoon on the Wednesday before the Memorial Day weekend. I figured the order wouldn't actually get shipped until Thursday and it would be a long shot to get it by the weekend. But after a series of emails keeping me posted on my order's status, I got an email telling me that my order had shipped--> THAT SAME DAY. And the tracking number indicates that I will have the package on Friday. Very ncie. Any future vehicles of mine that need trailer hitches, I will certainly re-use etrailer.com and I will make sure the online forums I'm on are aware of the fast service I received.
THANKS
Tom
5/25/2006
Great turnover time! I ordered hitch one day and recieved it one and a half days later. Easy to follow instructions instructions and easy to put on, only took 45 minutes to put on hitch and complete matching wiring harness.
Eriwn
Erwin
5/24/2006
Price was good, so I order a hitch and a set of wires for my Sienna 2005. I was not expecting anything before a week or two. I got my order inside 24 hours, follow the instructions and in one hour everything was installed.
One satisfied customer from Montreal, Quebec, Canada
Georges
5/24/2006
First time buyer. It won't be the last. By far the best and fastest service I have ever had online. Highly recommend. THANKS
Jerry
5/24/2006
I ordered my hitch and wiring (with 3 day shipping) on Saturday and thanks to the great customer service I had my material by the following Wednesday, even though they had to get it from their supplier. Thats to etrailer, looks like I'll get to take my grandkids to the lake this weekend.
Mike
5/24/2006
Thanks for the update and prompt service. Greatly appreciated!
Bob
5/23/2006
Ok...we have all ordered "stuff" on line and maybe even filled out a form or two commenting on "what it was like"!
eTrailer is 100% on top of their game! I placed the order and there was an instant confirmation. Then there was a note from customer service saying that the order would ship in 24-48 hours.
I sent back an email asking if there was any possiblity for it to ship ASAP. I had a customer who "needed it". Within two hours I received confirmation and a tracking number.
THAT never happens...except at eTrailer. Nice operation...interctive...and...they respond!
Ed
5/23/2006
Thanks for the quick service. You guys are great.
Mark
Mark
5/23/2006
Very easy web site to navigate. Was looking for a way to haul my scooter on the front of my truck instead of the back of my camper. (bumper not strong enough). I thought about a hitch for the front of my truck but didn't know if one even existed. Found the web site "etrailer". It does exist and I ordered it as soon as I found it. The next day my hitch was shipped. Excellent service and price.
Rick
5/23/2006
Very pleased with order takers and price.
Kept me informed of the shipping status and tracking info.
arrived in excellent condition, had no surprises.
RJ
5/23/2006
This was a great experience. I needed to get a hitch quick and I ordered it on Thursday and received it the following Tuesday. I was amazed at the speed of shipping. Thanks for everything.
Sean
5/23/2006
I received the hitch 2 days after placing the order and installed it this weekend. It fit perfect! The instructions from Hidden Hitch were not that great, but by placing the hitch up under the vehicle it was evident where it was to be installed. The wiring kit plugged right in and tested out fine. Thanks for providing a good hitch at a good price in a short amount of time!
Bill
5/22/2006
Thank you. Installed fine and working well.
Mike
5/22/2006
Very prompt on shipping hitch. Shipped same day I ordered and had it in a couple of days. No problems. Nice hitch, easy to install, wiring harness was the same. Installed on a Honda Ridgeline 2006 truck.
I would recomend etrailer.com for your hitch needs. Had everything in stock that I ordered.
Duane
5/21/2006
Great price, fast shipping. Instructions from hidden hitch were a bit off - had to remove bumper to attach hitch, but easy nonetheless.
Definately worth the time and effort!
Carson
5/20/2006
I am happy with the products and the performance.
Jason
5/20/2006
This is the second time I have used etrailer. Their fast shipping and low prices make it the best way to purchase your hitches and more.
Mike
5/20/2006
Great job guys keep up the good work. Like a breeze ordering, was very fast and had e-mails letting me know what was going on,when the order was taken, when it was shipped, and 4 days later I had my products. Would do business again no question about it, great prices and lots to choose from. It made my camping trip go alot better.
Scott
5/20/2006
I just wanted to compliment your company on the great service and products that you carry. This is my second HIDDEN HITCH product and like the first the quality is outstanding. Likewise this was my first purchase from etrailer.com but I'm sure it won't be my last. Keep up the good work! ;-)
Brian
5/19/2006
Your services and products are better than expected. Thanks!
Dan
5/19/2006
easy shopping, order right on time everything went very good. will do it again AAAA++++
George
5/19/2006
Thanks for the excellent service including delivery and price.
Ken
5/19/2006
Everything worked great. Super fast shipping. Thanks a bunch, Mike
Michael
5/19/2006
The on line setup was awesome. I found my leaf springs, matched it up, and ended up buying more gear as well. Delivery was very informative and fast as well!
Thanks!
Pete
5/19/2006
I was very pleased with the speed of the order delivery and the quality of the items...
I highly recommend etrailer.com! Thank you very much!!!
Rafat
5/19/2006
My hitch and bike rack were delivered within three days. Customer service is excellent. I had a minor problem with the bike rack, a replacement part was sent within a few days. You're not forgotten after your purchase. I would definately order again from etrailer.
Francesco
5/18/2006
Wow you guys rock!!! Thanks! Look forward to doing business with you again.
Gaston
5/18/2006
I've dealt with etrailer a couple of times and I will continue to do so. Good prices fast shipping and they have everything I need.
Joe
5/18/2006
The web site was very easy to use and the product I purchased was in stock and shipped the same day my order was placed.
I would definately recommend the site to others.
Richard
5/18/2006
This was one of the quickest turn around times for receiving an item ordered through the internet. I placed my order on Monday and it was sitting on my door step that Thursday.
Scott
5/18/2006
My experience with etrailer.com has been teriffic. I searched for a couple of days for a wiring harness designed to connect to the stock harness on my toyota Highlander. Etrailer was the only site I could find this part. The directions were online with photos to help identify the installed connectors. I ordered on Monday morning and my item arrived on Wednesday ground UPS. Thank you etrailer for making this so easy and affordable
Todd
5/18/2006
It came today, It worked perfectly. Thanks Alot.
Brian
5/17/2006
Just received my new hidden hitch from etrailer...............gotta be dumber than a bag of hammers to go anywhere else for your trailer needs.
David
5/17/2006
Well pleased with the order, fast service and it was fun tracking the order.
Thanks
Eldon
5/17/2006
I am very pleased with my Hidden hitch for my 2006 zuki. It went on in about 30 minutes. NO PROBLEM! Looks good back there, too. I have to commend etrailer.com for a very smooth transaction. The hitch was well packaged and shipping was prompt. The price was the lowest around.
Thank you, etrailer.
Frederick
5/17/2006
Great web site, excellent shipping service.
James
5/17/2006
Got my order today. Fast shipping and good customer service.
Scott
5/17/2006
You guys are the best, Thanks for the quick turn around.
Stacy
5/17/2006
Unbelievable service! I called my order in on the phone and didn't even have an item number. The salesperson I talked to was extremely helpful in figuring out what I wanted and processing my order. And shipping! Forget about these outfits that tell you so many days or weeks for delivery. My order was at my house the NEXT DAY!!!! I definitely will shop etrailer in the future!
Steve
5/17/2006
This is my 3rd hitch from etrailer. Wouldn't shop anywhere else for my towing needs. Good prices fast shipping and great customer service.
Steven
5/17/2006
WOW!!
I AM impressed! Talk about outstanding customer service and going the extra
mile for a customer!!
Believe me: I'll sing your praises (and those of etrailer.com) to anyone and
everyone I meet who I think ever *might* need to buy a hitch!
Thanks Again!
David
5/16/2006
Received item today, It was on time and 100% as represented.
Thanks very much.
Derek
5/16/2006
I wanted to give some feed back about my experience at your store. I was able to quickly order the exact Hidden Hitch and wiring harness that I needed. It arrived 3 days later with routine shipping. Everything that I needed was included in the package. The wiring harness made the wiring a snap. The directions said it would take me 15 minutes to install the hitch, but it was closer to 1 hour because I had to buy a file to enlarge an opening on my enclosed Caravan frame, but even that was well explained. My end product looks great. It is a MUCH better hitch than the one I formerly paid TWICE as much to have a professional install. I would do it again this way! Thanks.
Lawrence
5/16/2006
Salesperson was extremely helpful. Received hitch in a couple of days. It's not installed yet, but so far I couldn't be more pleased with you guys.
Thanks.
Mike
5/16/2006
Excellent website and very fast shipping.
Todd
5/16/2006
I've had good results when ordering in the past. That's why I'm ordering
again! Take Care & Thank You!
Vince
5/16/2006
Great service. Only took 10 minutes to install. Just as decribed.
Dennis
5/15/2006
Reviewing hitches available and finding the right hitch for my 06 Civic was easy on etrailer's web site. And getting a few last questions answered by a real person on the phone was a bit unexpected. Ordering was an easy choice since the savings were obvious. I received the hitch kit within 2 days and it fit my vehicle perfectly. The instructions were simple and to the point. It did take me an hour rather than the predicted 30 minutes, but I did not have any wheel ramps and it was only my self with 2 hands and a tennis ball, that I used as a spacer to keep the heat shield out of my way. The only poor thing was a few small scratches in the paint that no one would see but could be a weak area against rusting.
The only suggestion I would make for the kit is to provide a longer heat shield screw, a replacement for the existing screw for the rear hole of the heat shield.
I figure that by putting my time and effort into finding the hitch on line and installing it myself, which was not much of a trick, it save me over $90.00 as apposed to getting the hitch and having it installed at the local hitch shop.
Jim
5/15/2006
Ordered on a Monday and received the next day. Everthing there and fit great.
John
5/13/2006
Very good service. Ordered on Tuesday had item on Thursday! Only $5 shipping.
John
5/13/2006
6th Purchase from ETrailer, same great service. Thanx
Michael
5/13/2006
Hitch arrived so fast is was still smokin' from the welds! I put it on that
evening, (fri) and picked out and picked up my brand new cargo hauler on
Sat!
thanks for everything!
Scott
5/13/2006
Very pleasant shopping experience. The website was very helpful and the phone support was outstanding. Look forward to receiving the product
Arnie
5/12/2006
Very good selection of parts.
Great service and products.
I will come back to this place.
Claude
5/12/2006
Very good customer service.
Juan
5/12/2006
Can not go wrong here. etrailer.com is by far the best online site for ALL of your trailer needs. My order, a DrawTite Hitch for my Jeep Liberty, was placed at 10:30 pm CST, After they opened the next morning in just a few hrs. it was already on its way to me. Placed an order from another online store May 4th (now May 14th)and item has still not left their warehouse. This site was very easy to use. Simple ordering and very fast shipping will make me a return shopper for sure. Very Satisfied Customer.Thank's etrailer.com
Larry
5/12/2006
I am not mechanically inclined, but got the confidence to do my own hitch based on descriptions & instructions on the web site. Got exactly what I needed, very fast, and a very good price.
Richard
5/12/2006
I ordered on a Monday and had the product on the next Wednesday. Great service on my order !
Bob
5/11/2006
I wanted to thank you guys for helping me out with a trailer light problem.
I bought a T connector from you because of your informative web site. It allowed me to buy with confidence. And you provided great customer support when I had a question. I will definatly refer business to you.
Thanks again!!!
Gary
5/11/2006
Got the anti-rattle hitch pin lock and I love it. Fast, great follow-up, and a place I'll come back to. You beat the others on price and service.
Thanks,
Stu
Paul
5/11/2006
What GREAT service!!! I just ordered yesterday and my package arrived at noon today. Many Thanks.
Rob
5/11/2006
Thanks for the quick shipment! Hitch is a perfect fit.
Dan
5/10/2006
You guys did great! Ordered a hitch and bike rack for my Toyota Sienna on Weds, order shipped out Thurs and I received on Mon. Everything was intacked. Box was torn but its understandable since it is quite heavy and bulky to handle. Nothing was damaged so I installed the hitch that afternoon with no problems.
Thanks etrailer.com!
David
5/10/2006
Received my order yesterday thank you for your fast attention into my order
Diana
5/10/2006
Excellent process everyone was courteous and helped me verify that they went that extra mile to make the item ship same day.. I will spread the word of this great service!
Don
5/10/2006
As always, You ship fast and accurate.
Thanks, I have it installed on car in less that
30 min.
Jan
Jan
5/10/2006
The hitch arrived and it is handsome! Thank you!
John
John
5/10/2006
I ordered my trailer hitch on Monday and received it on Wednesday. It arrived in perfect condition and was exactly what I expected. Thanks etrailer.com! I'll definitely pass your name along.
Thom
5/10/2006
Great JOB!!! I received my hitch today,just as you said and it looks like a perfect fit for my truck. Thanks again for your help with my purchase.
Bill
5/9/2006
Thanks. Received the hitch today and put it on w/o any trouble. Second time I have ordered from you guys and both times has fit great. Will be back in the future.
Mike
5/9/2006
Excellent, Fast Service. I recommend this site to anyone. You are told exactly what you get and the exact price. They even make suggestions for accessories you may want. Thanks Again
Bob
5/8/2006
Several weeks ago I ordered a trailer hitch,
bike bar and floor mats. I got the product last week and was very
satisfied. The products arrived as advertised. The hitch went on the van
with no issues, the floor-mats fit fine, and we used the bike bar yesterday
and was pleased.
Nice doing business with a good company.
Thank you.
Dave
5/8/2006
Great service.
Marc
5/8/2006
Great Experience - very fast and accurate ordering and shipping.
Mark
5/8/2006
Super Service!! Great Prices!! Quick Shipping!!! Does Not Get Any Better!!
Morris
5/8/2006
My order shipped right away! Thank you!
Mark
5/6/2006
Our etrailer experience has been flawless. Simple ordering, fast delivery, quick install with minimal swearing. Having never installed a hitch before I am "over the moon!"
Nick
5/6/2006
The items I received was exactly what I needed and the quick shipping surprised me at how fast you are! I just ordered more parts. Thank you very much.
Roy
5/6/2006
Thank you I love my hitch and I might buy another one in the future.
Ted
5/6/2006
I had read on HondaSuv that sometimes orders take up to 7 days to ship. But I spotted your shipping special and went for it. About 23 hours later my hitch was at my door. The box was in good shape. I also found your web site to be simple but very detailed. No guesswork on what you need. I also called my order in and the customer service agent was very effecient and polite.
Thanks!
Blake
5/5/2006
Great product great service ordered on Thuesday May 2nd received on Thursday May 5th Took me about 15 minutes to install hooked up my trailer and mower and hauled it 10 miles that evening thanks Etrailer.
Charles
5/5/2006
The lights are great! Only wish I had them installed today. I'll be back, Thanks for a quality product at a very reasonable price.
Derve
5/5/2006
Just want to thank you for the quick service, got it and installed..... works great.... needed for lift for wheel chair…
Michael
5/5/2006
These arrived yesterday and are EXACTLY what I was looking for. Thanks for the excellent service!
Bill
5/4/2006
Excellent shopping experience at etrailer.com. Easy to navigate website and prompt shipping. Will shop here again.
Daniel
5/4/2006
AMAZING!!!!!! I ordered on Tuesday and received on Wednesday. Coincidentally, I also received another item at the same time that was ordered over a week ago from another vendor. You guys are good!!!
Eugene
5/4/2006
Your customer service staff answered my questions before placing my order and my order was shipped complete and arrived promptly in excellent condition. I am quite pleased with the service and would recommend this company.
Glen
5/4/2006
I was very pleased with the promptness of the delivery of my order, and the products were exactly what I needed. I highly recommend your company to anyone needing anything to do with trailers. Thank you
Joey
5/4/2006
Everything was just fine.
Your customer service was very helpful answering my questions before I made the purchase (a new bike rack). It was delivered quickly and arrived in perfect condition. I am happy doing business with etrailer.com
Mark
5/4/2006
Good product at a reasonable price. Quick shipped by UPS with tracking # provided.
Folding bed extender, only model that fit a Sport Trac.
Phillip
5/4/2006
Thank you, great service.
Rande
5/4/2006
Thank you for the great product, it was shipped quickly and was easy to install just as your instructions said.
Thank You
Ron
Ron
5/4/2006
Order has been received and installed, looks great. Thanks
Dan
5/3/2006
Very impressed! From your prices, to your customer service and easy tracking information.
Heather
5/3/2006
You are terrific--it's easy to contact a human via telephone and you follow up with replacement parts immediately! Great company!
Liz
5/3/2006
I received the hitch this afternoon and 20 minutes later it was installed. What a great hitch. It looks ten times beter that the factory hitch.
Thanks for the great service,
Tom
Tom
5/3/2006
These people are on the ball! my order was shipped 12 hours after placing it and there prices are CHEAPER than all the others on the internet Thanks Guys
Welby
5/3/2006
Was a good expierence. Product was good and a better price than local retailers. The best part was the product was the correct fit for my model and year truck. Was promptly delivered. Thanks for the help Dale
Dale
5/2/2006
Great service, fast shipping. What else could you ask for?
Excellent service and I recieved the order in a reasonable time. Thank you and I will definitely be using your company again.
George
5/2/2006
Thanks for the attention and great customer service.
Glenn
5/2/2006
Wonderful selection of parts and the best prices I have ever seen.
Bill
5/1/2006
very good
best regards
john
John
5/1/2006
Site was fairly easy to navigate.
No "one size fits all" crap like the local auto parts place wanted to sell me.
I was able to chose from multiple hitches custom made for my vehicle with lots of photos to show me exactly how the hitch mounted and looked on my vehicle.
Order shipped within 12 hours and was delivered to California in six days using the cheapest shipping option.
Installation was under an hour.
The only way the whole experience could have been better is if they would have sent someone to istall it for me! 8-)
Thomas
5/1/2006
Thanks for you fast service.
Butch
4/30/2006
A flawless shopping experience and a first rate product.
David
4/30/2006
Very good customer service, would by from again.
David
4/30/2006
Excellent. I will buy more products from you in the future.
Thanks!
Kevin
4/29/2006
I would just like to Thank You for such quick and efficient service. It's a nice change from what we have been experiencing here in the New Orleans area. Again, Thank You so very much.
Kevin
4/29/2006
Shipping in 3 days even on out of stock item. I am very impressed, the speed and the quality of service was outstanding.
Tom
4/29/2006
Prices were the best. The delivery, was as expected, about a week for ups ground. Lots of email information and tracking, so the customer information was "total", with phone numbers and email contacts for questions/concerns. I dont know how you can do any better than this, on line. I'll be back, as Arnold would say!!
Andy
4/28/2006
Great selection of custom products that beat the cost of dealers. Look forward to next order!
Dennis
4/28/2006
I have installed mt front mount trailer hitch and it looks and works great.
Don
4/28/2006
I am impressed by your customer service. I had an order for a left and right trailer light. One of the light was missing both nuts. You quickly responded and shipped nuts to replace. Great customer service!! Thanks!
Jeff
4/28/2006
Shipment was received yesterday, 25 April, at least 2 days before I expected it. This is the forth time I have ordered from E trailer and each time service is quicker than expected.
Dale
4/27/2006
Thank you for the fast service on my order. I ordered my hitch on a sunday and received it on weds. very good service. thank you.
Harold
4/27/2006
It's great to deal with a company that truly understands customer
service, and customer satisfaction.
You've won my business, whatever that may be in the future, and I will
certainly recommend you to anyone looking for trailer parts and hitches.
Jim
Jim
4/27/2006
Great service!! One of my best orders over the internet.
Larry
4/27/2006
E-Trailer is a reliable source to getting what you want when you need it. They have a great selection of stuff, and shipping is fast.
Thanks E-Trailer
Matt
4/25/2006
Thanks, I got the hitch and have it installed already. It fit like a glove! It was a pleasure dealing with you folks and I will send more business your way! Have a great day! I just love it when tranactions go this smooth! Thanks Again!!
Randy
4/25/2006
Second time I have used them and the second time it has be flawless. Thanks!
Tim
4/25/2006
Superior Service. Tell your boss I said you should all get a raise. You all made me feel you were glad I was alive.
Arthur
4/24/2006
The hitch fits and looks great. Highly recommend. We had taken the Saturn Vue to several places, and because we had the chrome package on the front and back, no one wanted to install one. We had no problem doing it ourself. Thank you.
Debra
4/24/2006
Great products and website. I purchased a trailer hitch for my 2005 Honda Civic. The hitch arrived within days of my order and fits like a glove.
Will definitely return for more needs.
Eric
4/24/2006
I've been thoroughly pleased with you guys so
far. Saved me money and great customer service.
Landon
4/24/2006
The business is great!!!! Delivery to Canada takes almost 2 Weeks, which is super fast. I will be a future customer, I will refer more people to do their business here. The Hitch cover fits perfect and looks super great. Thank-You for the friendly service. ~~~Maria~~~
Maria
4/24/2006
This is an outstanding site. I have ordered from etrailer twice in the last year and their prices are very competitive and the service is wonderful. I would recommend etrailer.com to anyone needing towing accessories.
Mike
4/24/2006
You had the item in stock and expited the order quickly with good communications. Hope I enjoy the product as much.
Robert
4/24/2006
Excellent service! Items well packed and delivered promptly.Thanks!
Wayne
4/24/2006
etrailer's price was the lowest; the hitch arrived quickly and with no damage; the hitch installed in just a few minutes. Overall I could not be more pleased with etrailer -- I definately would buy there again.
David
4/23/2006
We got the cargo bag and used it on the DrawTite cargo rack with no rails and took the whole load up and over the Smokey Mountains! What a fabulous product!
Lynn
4/23/2006
Ordered the curt 12535 and the harness 18336 for my crv on tuesday had it at my door on friday. Great prices and fast shipping.
Ronnie
4/23/2006
Everything I had coming arrived in good shape. I mounted the hitch last
night. Looks great! Nice and tight fit. Thanks for the excellant service!
Steve
Steve
4/23/2006
At first I was a bit apprehensive about ordering a trailer hitch from a place so far from myself in California. But I must say, the shipping was fast, the product was excellent, and the labor was quick and easy. I had my hitch and wiring harness on my Chevy Colorado in under 30 minutes.
Thank you, and keep up the good work.
Randy
4/21/2006
Quick shipping. Well informed and no surprises. Thank you!!!
Christopher
4/20/2006
I just received my 2" Bulldog coupler lock and it is awsome. Besides the perfect fit, the material it is made of, and how easy it can be installed and removed, the price is well worth the product. Thanks for a great product and fast shipment.
Robert
4/20/2006
I loved the service!! Placed my order Monday, have the part on Thursday afternoon. Confirmation of part in stock, email confirmation of order, shipment,and tracking was all very easy. I appreciate the service even more after the experience I had with another site before I came to etrailer. Very sorry I didn't come here first. Lesson learned!
Vicki
4/20/2006
Easy transaction. These guys make it easy to pick out what you need for your vehical. Have used them twice and recommended a buch of times.
Jay
4/19/2006
Order was placed on Friday afternoon.
This arrived on following Tuesday morning, was installed and working on Tuesday evening.
Thanks for your prompt service and sending the exact parts for my vehicle
Paul
4/19/2006
Bolted right up. A child could do it. Light plug went together really easy too. Nice stuff , will do again with etrailer.
Jack
4/18/2006
Great shopping experience. Staff was very knowledgeable about products, and great prices.
Richard
4/18/2006
It was cheap, easy, and works and looks great. Really happy with the speedy delivery and in house quickness of etrailer.com I definately recommend this web site to anyone. Its not hard but make sure you read the directions when you are looking at the truck.
Charles
4/17/2006
Awesome service! Item was $ 120.00 less than anyone else and shipping was very fast!
Jason
4/17/2006
Great service. Good deals. Thanks!
Jim
4/17/2006
I ordered a bike rack for my trailer hitch.
It is a great product, very reasonably priced on April 10th. I installed it on my car on the 14th in time for the weekend.
How can you go wrong?
Roger
4/17/2006
Easy to use and fair prices. Will come back often to look for items I need.
William
4/17/2006
Fast shipping, good price, very pleased.
Arthur
4/16/2006
Good experience, east web page to use.
Mark
4/15/2006
Very fast shipping and product arrived as expected. Thanks for an easy on-line transaction!
David
4/14/2006
I would definately buy from etrailer.com again. It was easy to find what I wanted and the shipment was lightning fast.
Thanks etrailer
Jack
4/14/2006
I wanted to thank you,I received my order today. It was exactly as ordered. your sevice has been excellant and the parts quality exactly as advertised. The Brake Assemlies will put my trailer on the road, safely. I thank you and my Horse thanks you.
James
4/14/2006
I just wanted to let you know that I received and installed the hitch
receiver yesterday and I'm really happy with it. It fits perfectly!
Rodney
4/14/2006
I just wanted to thank your company for their quick and efficient service! I ordered my bike rack earlier this week and aleady received today, only a few days later. Great service! I will recommend your company to others. Thanks again!
Susan
4/14/2006
I was amazed at getting this unit so fast. It was just like every order I have sent to you. You guys are amazing. Keep up the good work.
By the way your product always fits and they are so easy to install it makes me look like a real mechanic.
Every unit I have gotten installed very easy.
Bill
4/13/2006
In simple terms, I'm very impressed. This was my first time shopping with etrailer.com, and it will definitely not be my last.
I was very impressed with the constant communication regarding my order. etrailer.com stayed in contact with me every step of the way, from order placement and payment, to shipping and tracking information.
The item arrived when and exactly as promised, well packed and with very clear and understandable instructions.
Thank you for such great service.
Jeff
4/13/2006
Thanx!!! This is faster than I expected.You guys are GOOD!!!
Lindy
4/13/2006
Shipping, Fast and cheap.
Customer service, attentive and reliable.
Saving money by using etrailer.com, priceless
Steve
4/13/2006
Ordered hitch on Monday and got it Thursday. 1 hour later it is installed. not 1 problem. I wish all on line stores were as organized and professional. Thanks to all @ etrailer. I really appreciate it.
Timothy
4/13/2006
I think you are great. You get nothing but high marks. I was informed and your service was great. The quality for the price was also refreshing. Cudos, Cudos.
Tony
4/13/2006
Outstanding service!
James
4/12/2006
Everything shipwed up on time and looks like a quality piece of gear. I'm very pleased and happy that I found you on the web. Thanks for your help.
Paul
4/12/2006
Great customer service and product.
Greg
4/11/2006
you MAY save a few dollers some where else, BUT,it's not the same top shelf stuff.service and information is fast,shipping couldn't be faster, i never had anything back ordered in the years i've used etrailer. try getting that service some place else,(i don't think so)
Jerry
4/11/2006
You guys had a great product , It fit perfectly on my other car.The shipment are lightning fast, The same way you did from my previous order.
Leopoldo
4/11/2006
Thanks for the great service!
Ryan
4/11/2006
Got the tow bar. Its GREAT! Whoever designed it is
really sharp! And the service was really quick. I wish
everyone I deal with was as efficient!
Dan
4/10/2006
hello there; I just want to let you that I got the trailer hitch today . and I'm very happy for the exellent job that everyone of you do for us the customer. thank you
Mauricio
4/10/2006
You are awesome! Thanks for the fast shipping!! I am now a customer for life
Tim
4/10/2006
You have the lowest price and quick response to me on your shipping. I hope the stuff will come in perfect shape and I will refer you to my friends.
Charlie
4/8/2006
Got it and it fit great...way too easy! Thanks
Scott & Heidi
4/8/2006
Received my hitch and wiring harness in good time. Installed in a snap. Thanks for the fine service.
Tom
4/8/2006
I ordered a convert a ball system on a Tue. and received it on Fri. Hastle free and saved about $13.00.
Gary
4/7/2006
It is an excellent service It's so easy to buy online with you.
I don't have very good skills in computers, even my english in not very good.so anyway I put my order in and here we are. THANKS .
Jairo
4/7/2006
No need for wasted words...PERFECT!!!!!
Jim
4/7/2006
Great, bought on Sunday shipped on Monday received on Wednesday, Thanks
Chuck
4/6/2006
You guys rock for sure! Never had such service and the shipping was super fast.
I have been spreading the word so thanks again for the great service. Dan
Dan
4/6/2006
I got exactly what I needed for a great price and the whole process took less than a week.
I am very pleased.
Joe
4/6/2006
I am a returning customer and I am very pleased with the prices, quality, and service. Who wants to go to six stores to ask 16 year olds questions they can't answer when you can spend less time and money and not leave the house!?!
JR
4/6/2006
Trying to get what you want in northeastern British Columbia, can sometimes be a problem. I am very pleased and grateful with the ease and speed of the service I received from etrailer.com, I highly recommend them.
Michael
4/6/2006
I just got an email from Patrick F that my order has shipped.
What GREAT service!!!
Thanks.
Tim
4/6/2006
Great service. I ordered on Sunday and
received my hitch on Thursday... Can't beat that. Thanks for the good service.
Warren
4/6/2006
I recieved order # 279469 and wanted to say everything was as or better than expected, this was a pleasant experience and I'll recommend you to friends and family
Marshall
4/5/2006
Dude, That was FAST! Thanks a million. I just found my new place to get stuff for my trailer! Outstanding!
Nick
Nick
4/5/2006
I have never, I repeat, nevr dealt with a more timely, professional company in my life.
Signed,
A Customer for Life
Rey
4/5/2006
It was great. The hitch was shipped the next day. I received it in a week. ... This is the third hitch I have installed, and by far the easiest. It took me 15 minutes ( max).
It looks as good or better than a factory installation.
Bill
4/4/2006
I have been totally impressed with your web-site, the products available,
and the super pricing.
With this type people, a super website, and the selection you offer, this is my choice for future trailer parts, and the only one I will recommend to my friends and other companies.
Thanks for the great service.
David
4/4/2006
You guys are the best!
Duane
4/4/2006
VERY cool! You guys rock! Thank you very much!
Jeff
4/4/2006
This is excellent.
Marco
4/4/2006
Recieved my hitch and it fit as described. Looks and works great. Took longer to install than was stated, but it was well worth the effort. I will most certainly recommend etrailer.com to people and will do business with again. Great communication and very fast shipping. Thanks again.
Michael
4/4/2006
Easy, fast, and polite!
Mike
4/4/2006
Thank you.
I was referred to etrailer by a friend - and I can see why.
Darryl
4/3/2006
I ordered a 2004 Intrepid hitch (hidden hitch). Just a note to tell you that this was one of the easiest installations I've ever done. Plus the hitch really is almost hidden under my vehicle. Thanks for an excellent hitch; I'm truely pleased.
Howard
4/3/2006
First off I was having trouble finding a 2inch hitch for my Hyundai Tucson which was needed for my hitch mount bike rack. Your company and one other came up in the search results. Your price was best, shipping was inexpensive, and you shipped immediately. I am not a very big person so my boyfriend helped me install it. We gathered all the right tools and had it installed in 25 minutes. It looks like it came with the car. Thank you!
Leslie
4/3/2006
Had the hitch installed Friday and it worked like a charm.
Sally
4/3/2006
I thought the website was very user friendly. Easy to find the hitch that I needed. I received my stuff in a timely manner.
Steve
4/3/2006
I just wanted to let you known that I ordered the hitch and wiring harness last Monday (3/27).
The order arrived promptly last Friday and was installed on Saturday.
The hitch was a perfect fit and the wiring harness installed as advertised.
In this day of forgotten customer service......your company gets an A+.
Your company will certainly get any future business from me and I will recommend "etrailer" to others.
Thank You,
Warren
Warren
4/3/2006
The hitch arrived when it was supposed to, all the parts were there, and it took 30 minutes to install, just as your site said. E-business exactly as it should be, thank you.
Brian
4/2/2006
Super-Duper!
You seem to have an outstanding organization with great prices and service.
Thanks!
Doug
4/2/2006
Buying from etrailer was a great decision. I ordered a hitch and PowerLine converter for my wife's 2003 Volvo V70 on Monday and it arrived on Wednesday. No one can beat that for fast service. The hitch was on the car in 30 minutes. Thanks!
David
3/31/2006
You're the greatest!
Elisabeth
3/31/2006
Just want to thank you for another speedy accurate reasonably priced order. I may not buy a lot but I will buy only from you.
Michael
3/31/2006
Excellent communication, prompt delivery, and a great product! Thanks!
Edrick H.
3/30/2006
Thanks, I did receive my hitch and have installed it and it is perfect. Thanks,Kevin
Kevin
3/30/2006
Impressive. Very happy with the cargo carrier and wow that was fast shipping.
David
3/29/2006
I ordered the item and within a very prompt time the order was shipped and on its way!, very nice!
Gabe
3/29/2006
My overall experience with your site was good. Not only would I come
back, but I'll recommend it to other people too.
George
3/29/2006
I look forward to receiving my order since all of the local auto parts locations say that the part I've ordered doesn't exist!
Matthew
3/29/2006
Very helpful staff
Simple ordering procedure
I love the email notifications and link to tracking my shipment!!
The website was helpful in verifying that I was ordering the correct part number for my trailer.
Will definitely do business with eTrailer again
Scott
3/29/2006
I received my order and I am very happy with it. Thank You for helping me with my problem. I look forward to purchasing more products in the near future. Again, I thank you all at etrailer for helping me with my order
Adrian
3/28/2006
excellent service. prompt shipment. good prices. quality mdse. will use etrailer whenever possible
Darwin
3/28/2006
Your company has very good prices but MUCH more importantly, GREAT
customer service.
I realize that your core business is trailering equipment but I sure
wish you carried more automotive items as I would buy more from you.
Thanks,
Joe
Joe
3/28/2006
I'm Impressed. Great service, Informative web site that allows shopper to find what they need, shipping and tracking service was awsome I new where my package was throughout the shipping process.
I will definatly tell my friends about etrailer.com
Thomas
3/28/2006
This has been a great company to do business with. I've ordered from them twice now and although that's not a lot, both experiences have been exceptional. This company seems to stand behind their promises.
Darlene
3/27/2006
I pulled my boat with the cushioned ball mount and it makes a
tremendous difference, much smoother stopping and starting. Pls recommend
to all of your customers.
Jack
Jack
3/26/2006
Never let it be said you are not fast!
Thanks
Rick
Rick
3/25/2006
Was a very pleasant experience. Very helpful...timely shipping...and an excellent product. It was here when they told me it would be and it was exactly what they told me it was....Will shop here again next time I need something. Thank you very much!
Terry
3/25/2006
Very fast shipping,found exactly what I needed,which was nice since that has been a problem in the past.As long as pricing stays competitive I will continue to use you all.Thanks again.Great experience.
James
3/24/2006
Thank you for the excellent service. I ordered the hitch on Wed. It was shipped on Thurs, and I recied it Friday. Opened the box and was very pleased with the quality and full instructions for installation..Thanks again for the fast friendly service I recieved. Would certainly deal with etrailer again.
John
3/24/2006
Great service thanks!
Kirk
3/24/2006
THANK YOU! THANK YOU! THANK YOU!
Lance
3/24/2006
Great prices,very smooth transaction
Look forward to doing future business
Tom
3/24/2006
I ordered a hitch tuesday night, 2nd day air. Thought I would be lucky to get it on friday. Great people in customer service got it to UPS that night and it was at my door thursday!!!
Thank you!
Dale
3/23/2006
One of the best online stores. Easy to find what you want, inexpensive,and they provide all tracking numbers in emails. They email all along the way so you know right where your order is at. Will be doing business with them again soon. Excellent!
Jim
3/23/2006
Great service. The hitch installed quickly and easily.Customer service was very helpful. It was shipped in a very sturdy box,very well sealed and had hand holds which made carrying the box very easy.The price was also the best out there.I was very pleased with the whole experience.
Mark
3/23/2006
etrailer made it fast and easy to find the correct parts and order them at a reasonable price
Jason
3/22/2006
WOW - What can I say. I was looking for a receiver but ended up buying a ton of stuff. Your site is SO expansive - I'm like a kid in a candy store. Everything came in fine. I even made a mistake in a size and your girl caught it and CALLED me before you shipped! That's thoughfullness - any other company would have shipped it and not carred. Whoever's in charge - does it right! No other trailer store, site or anything comes close.
P Albert
3/22/2006
Impressed with how fast my order was delivered.
Clarence
3/21/2006
This is the 2nd hitch I purchased and the first was marvelous, went in exactly as specified, worked like a dream, and they are lightspeed type people, they are true magicians.
thank you.
Donald
3/21/2006
Found everything I needed right away. Product shipped quickly.
Douglas
3/21/2006
The trailer light arrived... thank you for your prompt service... I look
forward to shopping with you again sometime.. :)
Joe
3/21/2006
Man...you guys are fast!!!
I knew there was a good reason i bought another hitch
from you guys!
Thanks to all of you!!!
Billy
3/20/2006
You guys rock thanks for keeping in touch with whats going on. You make feel important even though im only spending $15.00 Ill keep you in mine if I ever need anything else
Kyle
3/20/2006
I like etrailer.
A different vender offering the same or similar items offered free shipping. But etrailer's prices were so much better that I still saved money after paying shipping…
David
3/19/2006
Thank you for the excellent customer service I received. I got my trailer and had it installed in 30 minutes like you guys said.
You saved me $150 and I greatly appreciate it!
John
3/19/2006
I have purchased 3 different hitches throughout the past 3 years for different cars I've owned from etrailer. Very satisfied with service, fast delivery (3 work days). Keep up the good work!
Kelly
3/19/2006
Thank you for the prompt delivery of my class v trailer hitch it arrived in perfect condition. David
David
3/18/2006
I am very happy with my hitch receiver.
It fits better than I expected. On time shipping and quick reponse to my questions.
Thank etrailer.com
Gary
3/18/2006
I can't beleive you shipped my order
so quickly on a Saturday.
John
3/18/2006
I am very pleased with my Highlander Mats for my Highlander> Service from Etrailer has been great with very very good contact from customer service> Being able to track your shipment thru UPS is fantastic> Thanks Koy
Koy
3/18/2006
I was surpised on how quickly you shipped my order. It arrived the day it was expected and fit perfectly. I am now in the market for another and I will shop your site.
Steve
3/18/2006
Friendly staff, lots of products and great prices. What more can you ask for?
They also have lightning fast order procesing. Did I mention the great prices?
Kenneth
3/17/2006
Best experience I have had on the internet to date. You really have a good customer service. Good price,quality product,fast delivery. I will buy from you again---You will be recommended to my friends. THANKS
Robert
3/17/2006
Product was not in stock but shipped promptly once it became available, and company maintained great communication on order status. The hitch is of top quality and the price is unbeatable. The packaging was very good, hitch arrived in perfect condition, and the installation instructions were very easy to follow. Great service!
Armando
3/16/2006
Great business, site was easy to use, ordered a harness for a four flat for a 2006 escape, saved $200.00 off dealer installed, easy install, and it works great. Ordered it, installed it, probably before the dealer could get it in the shop. Add this site to your favorites.
Gary
3/16/2006
That was unbelievably fast! I received it this morning, less than 24 hours
from when I actually ordered it!
Nice work on the communications, too.
Mark
Mark
3/16/2006
I'm happy to say my order arrived Quickly and in perfect shape. Thanks for the great service!
Marvin
3/15/2006
I was nervous buying online, what if you need support? Well I received my carrier and ran into a small problem. I spent several minutes on the phone with [..] who very politely answered my questions and got me through assembly.
In hindsight it was easy, however it's really reassuring to know that you can call and get help.
Besides, the product is excellent and very inexpensive!
Michael
3/15/2006
Very happy with your company. Quick service and very helpful with information requested. Would buy from your company again.
Robert
3/15/2006
Got the Hitch & the Bike rack and installed it last night. An easy installation! From the ordering to the delivery & install, all has gone perfect. You guys run a first class operation!
James
3/14/2006
Speedy delivery and product exactly as expected. Installation was as easy as described and having actual product image on web site was a big selling point. Thanks for the hitch, I'll be accessory shopping again in the near future.
John
3/14/2006
I am a first time user and buyer on your web site. The ease and helpfullness to find products were unbelievable. The wide selection was great also, I highly recommend anyone to use this site.
Richard
3/14/2006
I have been extremely satisfied with all the items I have ever ordered from e-trailer. Their prices are excellent, the delivery very prompt and I jhave always found the products to be as they are described. It is also very easy to use their ordering site.
Herman
3/11/2006
excellent very fast shipping
thank you
tracey
Tracey
3/11/2006
Great Product, easy to install. I actually received the hitch three days earlier than told.
Keith
3/10/2006
Good Web Site. Good Service. I like the Hitch Finder and the installation instructions for each hitch.
Also my questions were quickly answered.
Thank you
Kurt
Kurt
3/10/2006
Great service, fast shipping, good prices.
Michael
3/10/2006
It's always a pleasure doing business with you folks. You are a model
of online store perfection!
John
John
3/9/2006
This company is fantastic, they are easy to deal with, they have outstanding prices, there customer scervice is unbeleavable, and there shipping is supper fast. I placed a second order for a full hitch setup, with electrical and everything on Tuesday evening and I received my package Thursday afternoon. I would recommend for everyone to shop with etrailer.com, because they are unbeatable in anyway.
Jozef
3/9/2006
No problems. Items came packaged properly via UPS on time. Didn't think to order a locking towing pin and locking trailer hitch, doing that now. Etrailer has best pricing.
Kit
3/9/2006
I have been buying / ordering from etrailer.com for about a year now. I have been very pleased with the service and quickness of the order getting to my front door.
I ordered a hitch, wiring harness, and hitch covers. Everything fit perfectly, and very easy to install.
I'll be back to buy more.
Thomas
3/9/2006
Its a good hitch and the lights was just as easy as it was putting the hitch on. All it took was about 10 minutes to put the hitch on the tailer light plug. Thanks and we will be ordering from you all again. Albert
Albert
3/8/2006
Easy site, low cost, and shipped that fast, it's hard to believe.
Mike
3/8/2006
My second order from etrailer. In both cases you had what I needed and shipping was FAST! Thanks for the great service
John
3/7/2006
Shipping within just a few hours of ordering -- this is excellent
customer service. Thanks very much.
Carl
3/6/2006
Very good customer service.I ordered my hitch and wiring kit and I received an email no more than two hours later saying that the order had shipped!!!
Thanks!
Chris
3/6/2006
Hitch arrived this afternoon good to go and thanks very much.
Doc
Doc
3/6/2006
Good to do business with
Irnie
3/6/2006
Good Morning,
Just wanted to let you know that the hitch for my
Subaru arrived and has been installed. The directions
were very easy to understand and best of all the hitch
fit perfectly and was easy to install with no
drilling, modifying and no cursing. Superior product
and a great company that I would recommend highly.
Thank you,
Jeff
Jeff
3/6/2006
Wow! That was fast! You all are GOOD!
Have a good day!
Jerry
3/6/2006
You are not going to believe this, but buried in my papers was your invoice of 08/23/02 for a hitch you sent me at the time. It has only been the 2 1/2 years it has taken me to compliment you on the whole transaction. You kept on top of it and kept me advised every step of the way, and I had appreciated it. Kudos!
T
3/6/2006
Good job. Backorder was handled perfectly. Everything that was in stock was shipped right away and the backorder shipped as soon as it came in. The best part is that somebody e-mailed me each step of the way. Couldn't ask for better service.
Richard
3/5/2006
Good deal; fast shipping; good instructions...overall real good experience.
Doug
3/3/2006
A perfect experience.
Hugh inventory.
Easy to navigate website.
Order promptly shipped.
George
3/3/2006
I purchase many items via the internet, and I can advise that I have never had such good service from any company as I received from etrailer. Received the item within 2-days of my order, with no special costs or handling involved. Really "On the Ball"!
Herb
3/3/2006
Very easy to order. Ordered on Monday and at my house by noon Thursday. Can't ask for much more.Good job.
Curt
3/2/2006
This isn't the first time I have ordered from you when I am looking for an item like this. I go to your website first and you haven't disappointed me yet. I like your service and the way you do your bussiness you always get back to me when I have a question in a matterly time keep up the fine work thank you
John
3/2/2006
Fast shipping. Emailed etrailer prior to order for questions and got a response right away. Great experience. I would shop on this site again and recommend!
Lisa
3/2/2006
I am very pleased with how quickly my bike rack arrived and how easily it went together. Shopping at etrailer is certainly easy and a pleasant experience. I plan on other purchases in the future.
Thanks to all of the staff at etrailer.
Respectfully,
Bill
Bill
3/1/2006
Great company to do business with. My hitch arrived in perfect shape in only 3 business days!
I will shop at etrailer.com again for sure.
Thank you etrailer.com,
Brian
Brian
3/1/2006
Fast shipping no damage and nice people to talk to. Will order again :)
"SUPPORT THE TROOPS"
Mike
3/1/2006
Frequent informative communications and order tracking. I never had to contact customer service for a status, as they always emailed me. The order turn around time was great (same day)
Steve
3/1/2006
Thank you very much!
You guy's are great.
Jim
2/28/2006
We have not yet received the goods, since the order was only placed today, but I have to say that the web site was well thought out and easy to use and I am impressed!
John
2/28/2006
We just received the trailer hitch early Tuesday morning. I was amazed at how fast it arrived. I will HIGHLY recommend your business to others ;-) Thanks
Nancy
2/28/2006
Thank you, as usual, you guys are always very prompt in filling the orders and keeping customers updated.
Raul
Raul
2/28/2006
I received my hitch yesterday and installed it this morning in about 30 min. Nice product and was a snap to install. Thanks.
Richard
2/28/2006
Thanks.
Your company is excellent in customer relations. Its products are top
knotch. Will be shopping with you again!
George
George
2/26/2006
I have ordered twice from your site. Your service has been excellent.
Thanks,
Vernon
Vernon
2/25/2006
Received my order today...my husband has already put it on the truck...he loves it...thanks
Bev
2/24/2006
These people are great. Their website showed all available hitches for my Honda. I chose the one where no drilling is required. Then I opened their PDF on install instructions. The graphics were awesome, and I walked out to my car to make sure. All the necessary accesories such as wiring harness were in plain view via convenient links. They also had a "T" harness which the next best .com did not. I'm not only happy that it shipped within a few hours, I'm enlightened as to how pleasurable e-shopping can be!
Bob
2/24/2006
I bought a new vehicle and need a special hitch. I went back and forth to the local "truckin" store and they ordered this and that and when it finally arrived it did not work. I then spent 10 minutes @ etrailer and had my order processed and shipped within an hour. Nice Job etrailer.
Duane
2/24/2006
Fantastic and outstanding!!! The products are great...the delivery was A+++ Without paying an extra for fast delivery I have received my order in 2 business days!!! I will use you guys again!!!
Keep up the good work and great service!!!
Erik
Erik
2/24/2006
want to say thank you for providing outstanding customer service and for offering the hitch I needed at a price I didn't have to mortgage my house for. I am active duty military and we often get words of gratitude from the public, but you, the good business person who remembers what "customer service is" should be recognized too. Many companies are out there simply to make a buck and have let good customer service slip from their business plan. As a consumer, I would pay more for a product if I knew solid customer service was backing it. Your web store was easy to navigate, got me quickly to the hitch I needed and made checkout a breeze. I was extremely happy and at ease after receiving multiple email communications saying where my hitch was in the pecking order and the tracking information once it shipped. I received my hitch yesterday and it went on the vehicle just as you described and I saved about $80.00.
Please say thank you from me to all your employees and let them know that I for one, I appreciate the "extra effort" they put into making etrailers unique and secondly, for holding on to the key element of business that makes this country stand out from all others, pride. I have book marked your web page for my future use and so I can easily pass the link to my friends and family.
Roger
2/24/2006
Ordered my product on a Saturday and it was received by the following Wednesday. Great service!
Matt
2/23/2006
This was a very easy transaction,and much more reasonable than any retailer that i check locally. thanks for your help and i will tell all my friends.
Mike
2/23/2006
I ordered the hitch last night and was called today to let me know the name brand for the wiring harness wasn't available and the had the same kind in a different brand. The parts were shipped today real quick service. They are on the ball.
Peter
2/22/2006
Hey. You guys are Great! You have awesome prices and I am a bargain shopper and like to look around for the lowest prices and etrailer.com is the best! Fast shipping too. Hopefully I get my items before I leave for Florida on Friday. Thanks again!
Jeremy
2/21/2006
Very fast delivery!!! Satisfied with excellent customer service!!!
Kelly
2/21/2006
You cant get any better service on the "net". Good communication and fast shipping.... Just got a new customer!!!
Faber
2/20/2006
I appreciate the PROMPT service that I have received from you.
I will definitely recommend you in the future.
Rita
2/20/2006
Best service I've had in a while. I ordered a plug adapter thats not very common and not only was it in stock but shipped out the same day. I recieved the adapter only a couple of days later. Thanks etrailer now I know where to go for any othor things that I might need.
Jay
2/18/2006
I want to take the time to compliment you for your products and service. I received my orders much quicker then I would have expected. Thanks, Barry
Barry
2/17/2006
Ordered on a Saturday, shipped on Tuesday and recieved on Friday.....not bad, Thanks!
Drew
2/17/2006
After having searched all over Phoenix for a hitch for my Dodge Grand Caravan (and after purchasing and returning 3 hitches because they didn't fit) I turned to etrailer.com. I was able to easily find the hitch and accessories that I needed. The communication from etrailer was immediate & thorough. I was notified that my order was received, and was notified again when my order was shipped (which was the same day!). My package arrived right on schedule and my order was complete and correct. I will never purchase trailer parts or accessories locally again. I will use etrailer.com exclusively and will recommend to all my friends that they do the same. etrailer.com is the only way to go! Thank you for this great service.
Ed
2/17/2006
After I had made huge research for the wanted item on many other web sites, comparing prices, specifications, S&H, I found the best deal on etrailer web page. This is my second shopping at etariler.com and I am completely satisfied with the services and products they provided! From my point of view, I can highly recommend to buy at etariler.com
Darko
2/16/2006
Thank you for your excellent customer service. My order was easy to place and shipped quickly. Thank you for your help!!
Sincerely,
Don
Don
2/16/2006
Got it and installed it. Fits great. Thanks
Victor
2/16/2006
Thank you for the update on my order.
Great customer service! ! !
Angela
Angela
2/15/2006
Thanks for the fast service.
Brian
2/15/2006
Response time is very good. It surprised me how quick we are getting the product that we have ordered. Thank you.
Mark
2/15/2006
Speedy turnaround - Thanks!
Steve
2/15/2006
You guys are awesome thanks
Jerry
Jerry
2/14/2006
Good fast service! Great value for the money. Received a defective Modulite trailer wiring harness. Not E-Trailer's fault, it was bad out of the box. E-Trailer sent me a new one right away no charge! Just followed instructions for return of the bad one, printed up prepaid UPS shipping label from my e-mail to send the bad one back, and I was done! Pleasure to do business with, and didn't have to drive all over town to get what I wanted. Thank you very much.
Greg
2/13/2006
Received: everything fits - good job
Lester
2/12/2006
Excellent prices, easy navigation - I wasn't expecting to have my item shipped by now but it looks like I can fix my trailer for this weekend. THANKS!
Andy
2/10/2006
As promised, ordered hitch and harness on 2/08 and received it on 2/10. everything there and had it on in 30 minutes like they said, no problems. I highly recomend ETrailer for your needs. Thanks and will be ordering more stuff later on.
Eddie
2/10/2006
Wow, ordered on Tuesday and got the hitch on Thursday. Highly recommended, we will do business again!
KC
2/10/2006
thanks for the great service I received my hitch in about three days,nice doing business with you guys.
Joseph
2/8/2006
The best on-line experience I have ever had. Great products, fair price and the best communication of any company I have ever dealt with on-line or in person. 5 Star all the way *****
Ken
2/8/2006
I ordered a hitch cover on Monday, 02/06 around 6 PM. I paid an extra buck and change for express shipping. Received notice that it was in the shipping bay at 7:12 that evening, and my wife handed me the box the next day at 6 PM. Unbelievably quick response time. I'm amazed, and will be sure to recommend your service to friends.
Kerry
2/8/2006
Everything I was looking for was right there, and the up to date selection for new vehicles (2006) was superb. Other sites I looked at didn't even offer items for new vehicles. All the items on etrailer was really easy to locate and the prices were very competitive. I highly recommend this site!
Richard
2/8/2006
What a deal thanks I am impressed
Dennis
2/6/2006
My dealership quoted $675 for a trailer hitch, [xxxxx] quoted $300 and they apparently had problems ordering it because after 2 months of excuses I told them to forget it.
etrailer shipped it the next day for less than $200 including my collegiate accessories. I'll definitely recommend this site.
James
2/6/2006
We received the tow hitch very promptly. Thanks again I will be recommending you to friends and family. Jorge
Jorge
2/6/2006
I do think the service is prompt and courteous.
Dean
2/4/2006
I have seldom been so completely pleased with a
purchase. Communication from you was great, the hitch
shipped really really fast, you sent me a no-hassle
tracking number that worked great, the hitch got here
really fast. And then, most important of all, it fit
like a glove and it's solid as can be. My thanks for
a really great transaction, I am 100% happy. Oh yeah,
and the hitch was the lowest price I found, and
shipping was cheap. How could it get any better,
unless it was free!
Terry
2/4/2006
This seams like a great place to buy parts, I'll pass it along to my bud's. Really fast. Thanks again.
Jack
Jack
2/3/2006
The product arrived in a timely manner and it's the correct product. The price for the product was the most reasonable I found on the internet.
Thanks
Donald
2/2/2006
Our experience with Etrailer has been great! Quick and helpful staff with email questions and fast shipping with easy tracking of product.
Thanks
Harold
2/2/2006
Excellent, Thank you. You guys are the best!
Heidi
2/2/2006
Wow, What service, I placed my order on Tuesday and received the order on Thursday. I've order things from other companies and never have I got my order so fast. Thanks
Joseph
2/2/2006
I am very impressed. I ordered my sway control adapter on Sunday night and recieved it on Wensday morning by UPS ground the same week. Great job!
Thanks, Gene
Gene
2/1/2006
Your site is second to none showing different detailed descriptions of the parts and it was easy to find the exact parts I was looking for. Your prices were competitive. The shipping was fast. etrailer gets an A+ in my book! I will be ordering a pre-plugged wiring harness which I can only find in hardwire from any other source, even the car manufacturer. Thank you, John
John
2/1/2006
The best web shopping experience I've had!!!!!! Thanks
Peter
2/1/2006
I appreciate you and your Staff. what great service!
Steve
Steve
2/1/2006
Awesome service. I needed my product by a certain time and they were MORE than helpful in meeting that deadline -- an not by just suggesting in increase my shipping priority!
Great to work with! Would Buy again, and recommend to others!
James
1/31/2006
What a wonderful experience! This company is definitely on the ball - great products, fast shipping, competitive prices, and good communication. I would absolutely do business here again!
Matt
Matt
1/31/2006
Excellent experience. Good communication, fast shipping, easy installation(under 30 minutes).
My only regret is, I wish I had purchased it in December when it was $20.00 cheaper.
Keep up the good work "etrailer"
Michael
Miichael
1/31/2006
Great experience. Ordered what I needed and received correct items in a very timely manner. Thanks!
Russ
1/31/2006
Their service was great! Shipping was faster than I thought it would be for the regular ground price. I would recommend them to everyone.
Shawn
1/31/2006
Absolutely terrific company to do business with. I got my initial email with my order verification, then another email saying the items were in stock at another distribution facility, then a 3rd email stating my order was shipped. All 3 emails in the same day. Lo and behold, the very next day I come home from work and see the big etrailer.com box on my back porch. I certainly wasn't expecting to get my hitch assembly so quick! Thanks for the superb customer service. Good show!!!
Steve
1/31/2006
Hi there. I received the brackets the other day and
installed them today. WOW those are nice. Very easy to
install. Thanks.
Mike
1/30/2006
Super fast shipping with tracking number e-mailed right away. Thanks :)
Pete
1/30/2006
I received my order very quickly via the standard shipping. The prices are good and you have a wide variety of products. The web site is very easy to navigate and use. Thanks for the good experience.
Bryon
Bryon
1/29/2006
I just wanted to let you know that yours is the best company I have dealt with in a long time. I ordered a trailer hitch and received it the very next day. The installation was exactly as your website said it would be. The communications via email were prompt. The price was good, the shipping charge was reasonable.
All in all, an excellent experience!
Thank you very much, and keep up the good work.
Byron
1/29/2006
Thank you so much for your prompt service.
Heidi
Heidi
1/28/2006
The bike rack I ordered shipped faster than I expected, and the product was great! I checked everywhere locally for this rack before ordering. etrailer got me the rack faster and cheaper than any local dealer could.
Bob
1/27/2006
I found everthing i needed and the cheapest price. Thank you etrailer
Harvey
1/27/2006
Holy Cow you guys are fast! Thanks!
Brian
1/25/2006
Thanks Had trouble finding the repair parts for my coupler... In stock and shipped the same day... Thanks for the service.
Carson
1/25/2006
This is the second hitch that I've bought from Etrailer.com. The service is unbeatable, as are the shipping times. Both of my orders were shipped the same day they were placed! For best prices and service, you can't beat Etrailer.com.
Jason
1/25/2006
Great Experience! Much better customer service than the local hitch companies that evidently did not need my business. Shopping, Ordering and installation all took less time than it would have taken to get to and back home from a shop AND I saved 100 bucks! Thanks ! I'll be back !
Mitch
1/25/2006
I was pleasantly surprised how quickly I received my order, thanks.
Paul
1/25/2006
Wow... I placed an order online at 3:05 PM, and received notice that it had shipped at 5:15 PM the same afternoon. A little over two hours from "order placed" to "order shipped." That must be some kind of record! I am a first-time customer...... With this kind of service, I'll be back!
Sidney
1/25/2006
I need to tell you that eTrailer.com's communications is very refreshing and welcomed! Your customer service model would certainly do many other businesses out there a lot of good!
I just wanted to say, "THANKS!" and to let you know that your efforts are appreciated. Because of this exceptional (although used to be the norm) service, I will be doing additonal business with eTrailer.com to outfit my new Dodge Ram which will hopefully be arriving any day now!
Thanks again,
Dane
Dane
1/23/2006
Incredibly fast order full-fillment! great selection and prices too!
Thank you very much.
Doug
Doug
1/23/2006
Great site, very easy to use, had the parts I needed. They shipped my order the same day. Great site.
John
1/23/2006
Nice hitch, put my hitch on in about half hour. Its a great hitch. Thanks so much mike
Mike
1/22/2006
My hitch cover was ordered, shipped & received in two days. etrailer.com has the most efficient shipping process I have ever experienced.
Outstanding!
Wes
1/21/2006
Fantastic service! Stayed on top of every aspect of the experience. Keep up the good work.
Fred
1/20/2006
Excellent customer service and ease of use of web site is great.
Jose
1/20/2006
Fast shipping! Received the hitch and accessories here in Hawaii in less than a week!! The hitch and all the parts fit GREAT!! THANKS!!!!This was a very easy project for a first time rookie like me.
Don
1/19/2006
WOW, what service! I'll recommend you to anyone and everyone.
Best Regards....Patrick
Patrick
1/19/2006
I received the ball today right on schedule . THANKS for the extra effert
to send so fast. WALT
Walt
1/18/2006
I was really pleased with all the items that I've received so far. Wating for the hitch cover, will continue to order from etrailer and tell friends about.
Thanks,
Eddie
Eddie
1/17/2006
Good price and fast shipping, will buy from etrailer again.
John
1/17/2006
I was very impressed with the quick responses from etrailer.com with the emails notifying me of the status of my order.
This whole transaction was magnificent. I can only wish that all other retailers could be so responsive and prompt with delivery and communication!
This is apparently a very well organized company that cares about the customer!
Signe
1/17/2006
No problems.Order was shipped very fast and was at my house with no problems.Hitch was as promised.
Douglas
1/16/2006
I went to 6 places looking for the trailer hitch and couldnt find it. E Trailer was great to deal with and they ship it out fast. Also their hitch cover was higher quality because it was metal. Thanks again. I would recommend you to anyone looking for a trailer hitch cover.
Kevin
1/16/2006
Very prompt and courteous service, shipping is reasonable and fair. Thanks very satisfied customer jim
Jim
1/14/2006
This is the 3rd trailer hitch that I purchased from etrailer and if I need another hitch it will also be from etrailer.
Thanks for your prompt and curtious service.
Bob
1/12/2006
Ordered the trailer hitch on Sunday and received it Wednesday. Didn't expect it to be shipped that quick - thanks!
Carrie
1/12/2006
I had a good experience, the web site was easy to use and worked very well. It was good online merchandising. If I ever have the need for something hitch / trailer related I will check out this site again. Thanks!
Jason
1/12/2006
I was very pleased with the communication,fast shipping and nice products. I would buy from you again and would defineitely recommend you.
Thank you
John
John
1/12/2006
Loved it. I had ordered from another and waited for 1 month with another 2-3 weeks to still wait due to B/O. I called you company, received the confirmation and the next day the product was at my office. I will be doing business with you again.
T.c.
1/12/2006
Great experience, would use again if needed
Steve
1/11/2006
Awesome fast, honest, courteous service. Received email confirmation and tracking number the same day of my order for a Hidden Hitch for my 05 Xterra. Thank you etrailer.
Lang
1/10/2006
Great product, quick shipment very satisfied.
Michael
1/10/2006
This is a perfect example of what online shopping should be. The site is easy (and quick) to navigate, the linkes all work correctly and the unusual question that I asked on a Sunday was answered first thing Monday morning by a very helpful representative.
Ken
1/9/2006
I wasted half a day searching ALL of Las Vegas for the stuff I needed without any success. Etrailer not only had EVERYTHING I needed, it is here already at my doorstep.
Rich
1/9/2006
My hitch looks great and rec'd very fast. Thanx
Ryan
1/9/2006
Great response to shipping. Ordering system well organized.
Charles
1/7/2006
I have purchased from etrailer before. This is my third time back. Their prices, even with shipping costs, beat my local store.
Philip
1/7/2006
I called you support number with a question and was blown away with the knowledge of you staff. The woman completely understood what I was asking. This is after calling 3 local stores with little help. She was able to give me a clear and exact answer. Top notch opperation and amazing product knowledge.
Ryan
1/6/2006
Just wanted to write a note of thanks. I can't believe how easy it was to install the e-trailer trailer hitch on my honda cr-v. It took only 20 minutes and it looks and works great.
Walt
1/6/2006
I would just like to comment on the speed of delivery on my new hitch! I placed my order and within an hour I had an email in my inbox letting me know the item was ready to be shipped. Now that is GREAT service! I would have no problems using etrailer again!
John
1/5/2006
Very professional internet store,
reasonable prices, fast shipping,
good packaging.
Will definitely do business again!
Andrey
1/4/2006
The hitch was delivered via standard shipping 2 days after I ordered it. Amazing order processing and shipping efficiency. The materials and instruction are first class. Installation was easy considering my application. One hour and it was installed. Very satisfied customer. Saved at least $100 by doing it myself. Thanks!
Dave
1/3/2006
Very thorough communication regarding my purchase and shipment. Thanks!
Kris
1/3/2006
Great Great service and fast, order it one day and a few Days later had it. Thanks
Joe
1/2/2006
I just received my custom hitch for our new 2006 Civic. The instructions were on the money and the fit was absolutely great. Completed the installation in 1 hour. Excellent product, reasonably priced, and shipped ahead of schedule.
Bill
1/1/2006
This is the third purchase I have made here and each has been very easy. You give great feedback as to shipping and when shipped. Just a delight to deal with I recommend your site to everyone looking for trailer parts.
Brad
12/31/2005
Just wanted to say thank you for the excellent service. Got an email from your shipping dept also, package arrived yesterday. Your customer service is the best I have encountered. I need some brake shoes later and i'll be back for these. Again thanks for the service.
Glen
12/31/2005
Great product, great price, great service, great and fast shipping. What else can I say? Very satisfied customer. Should my need for any of your products arise will do business with you again.
Thanks.
Rodolfo
12/30/2005
Just a note to let you know that the hitch I ordered came in as was told and everything fit together perfectly. So thank you very much. I'm very pleased.
Serge
Serge
12/30/2005
This is the second order that I placed with you in the last two weeks. I found your site helpful and easy to use with good prices. If I have any more needs in the future I will not hesitate to use you and refer you to others.
Terry
12/30/2005
I am a repeat customer and all I can say is "WOW". Excellent customer service..... I will be back, keep up the great work and have an excellent New Year!!!
David
12/29/2005
Good product at a good price. Fast-Fast-Fast service. Product was as described and worked great in instaling 5th wheel in my new F- 350.
John
12/29/2005
I had been shoping for the right hitch for my Honda Element. After reading several forums, the hidden hitch was recomended. I did an internet search and found the best prices at etrailer. The thing that impressed me the most was that even though it was the week between Christmas and New Years, I still got the hitch in 2 days... regular ground shipping! Super impressed with their service!
Line
12/29/2005
Just a note to let you know I did receive the hitch and wiring
harness. Nice to deal with you. Thank You very much.
Gardner
12/27/2005
Great and Friendly Service. Fast Shipping! Recommending to everyone!!
Chris
12/24/2005
Absolutely fantastic!!!! Placed my order at 2:58p.m on Thursday and had it by 1:00p.m. on Friday with standard shipping. (I live about 130 miles from etrailer, but I can't get mail from St. Louis to my house that fast). I have ordered Previously and had a great experience then too. Will continue to reccomend highly!! :)
Richard
12/24/2005
I am very impressed! Bought this for my son-just ordered a few days ago and already received it. (It's looks and feels to be really great quality. I love how it lites up-really awesome look). I Was worried because the original email stated it would be shipped in several days,NOT even close it came so fast, I wasn't expecting to receive it for a couple weeks. My husband is interested in one also I will be back to order that later for his bday. I'll let you know how my son likes it but am glad I placed the order with etrailer. Thanks for your oustanding processing and shipping !!
Renea
Renea
12/23/2005
I was impressed with your quick shipping. I ordered around noon on a Friday, it shipped Monday and I got it the following Thursday--the week before Christmas, no less!
Bruce
12/22/2005
My order arrived in just a few days
and everything was just as I have grown to expect,excellent parts in good condition.
Thanks
Darryl
12/22/2005
Great people to do business with. Fast shipping quality product.
Paul
12/22/2005
Great experience - fast response.
Ralph
12/21/2005
Fastest service I have ever had.
Richard
12/21/2005
Easy to find the item I was looking for and easy to order.
Jason
12/20/2005
Came in on time and looks great. Great communication, good product.
Ken
12/20/2005
Customer service was excellent. They replied quickly to emails. I placed my order on a Friday night and received it Wednesday. I will definately recommend etrailer.com and would buy from them again. Thanks for the superb service!!!
Robin
12/20/2005
Super fast shipping and easy easy easy to install. I had it bolted and torqued into place in 35 min. I only wish the wiring harness was so easy
Larry
12/19/2005
I have ordered several times from etrailer and I don't shop any place else for trailer related items!
Lisa
12/19/2005
Placed order for brake control and other items on Monday evening. Items were shipped on Tuesday. Delivered by UPS on Friday. Just happened to stumble on your site on Monday everning while looking for a Tekonsha Prodigy brake controller and a way to wire my new Ford Escape for trailer towing. Put in the vehicle information and was immediately given all the info I needed for the truck. All items arrived in perfect condition...
Thanks again for great (and prompt) service.
Adam
12/18/2005
Ordered items at 8pm on 12/12, they were shipped on 12/13, arrived at my house on 12/16. Looked all over the internet and you had the best prices plus great service. Will tell all my friends about your site.
Homer
12/18/2005
Great place to do business. Easy navigation on site, thorough info on product (Superwinch). Easy no hassle purchasing process and timely shipping. Great experience!
Mike
12/18/2005
Very nice, no problems - Thanks!
Jack
12/17/2005
I was very impressed with the company. I ordered my hitch cover and it was shipped the next day! I will definately be ordering from you again in the near future!! Michelle
Michelle
12/17/2005
Now this is how I wish all companies that I order from would do business. Ordered late at night, shipped the next day, received the hitch 3 days later .... Wow!
Rick
12/17/2005
Great people to do business with.
Fast shipping quality product.
Charles
12/16/2005
just a note to tell you how please I am with the hitch and the ease of install..the shipping was remarkably fast so please tell your folks thanks from an old southern boy for a job well done..
Thanks
Ray
Ray
12/16/2005
The product is quality. Very happy with the company, the fast shipping for Christmas and answering emails in a timely fashion.
Jen
Jen
12/15/2005
Good quality stuff, fast to, prices aren't bad either. Have more items than any trailer dealer I have visited in person
Jerry
12/15/2005
Company has excellent follow through from the time of purchase all the way to delivery. I received my package today - everything looks great! Thank you!
Mary
12/15/2005
Wow! You are speedy!
Thanks.
Steve
12/15/2005
Very easy web-site to maneuver. Always receive anything I order very fast.
Beth
12/14/2005
Heard a lot of good things about your company. Sending this e-mail to let you know I believe they are all true now. Thank you for the excellent service..
Jesse
12/14/2005
Wow. Right in the middle of Christmas season. I ordered on Monday, got confirmations via email for every step of the process (order confirm, distribution facility order receipt confirm, and shipment confirm). Arrived Wednesday two days later. Best price for this particular product that I could find on the internet...Now this is how an internet company should operate. Well done, I am impressed.
Kevin
12/14/2005
Excellent products and service!
Stan
12/14/2005
I just wanted to say WOW!, I have done a lot of on-line ordering and this
was the Best. I made the order on late Tuesday (5:00pm) and I was at my
door on Wed. at 2:00pm. (reg. ground UPS). Thanks for the great turn around
time.
Douglas
12/13/2005
The products I ordered were in stock and shipped within 24 hours.
John
12/12/2005
So far my experience had been great! Great price, and fantastic service. Etrailer is one of the few web retailers where I feel like have had better and more personalized service than at a brick and mortar store.
Richard
12/12/2005
Very helpful reps, fast shipping as stated, the right parts were received, I could go on and on. The bottom line, a great company to do business with. Thank you Etrailer.com!!!!
Bob
12/9/2005
Great service! You guys rock! :)
Roxy
12/9/2005
Thank you! How nice to deal with prompt service! Merry Christmas!
Chris
12/8/2005
It has been a GREAT buying experience! etrailer's price for the hitch was the LOWEST that I could find. The Prompt Communication from the time the order was placed to the time it was shipped, was excellent. They even shipped it the same day. Thank you for an easy transaction.
John
12/8/2005
I would have to say, that buying a trailer hitch from etrailer.com is one of the best experiences I have ever had on line.
Thanks,
Larry
Larry
12/8/2005
I just wanted to say WOW! I ordered my hitch this week and I have already received it (today is Thursday). Everything was well packaged with instructions, hardware, and paperwork. The same setup was going to cost me twice (literaly) as much to have installed. This I can do myself! Thanks!
Tony
12/8/2005
Wow, I receieved an email confirmation of my order, then 5 minutes later an email to let me know it was processed and then 10 minutes later an email to let me know it was shipped, complete with a tracking number and everything. I haven't received my order yet, but at this point, my trust in etrailer.com can not be any higher. Isn't it nice when companies just get it... and get it right the firt time? My limited experience, etrailer.com is definitely on that list.
Robert
12/7/2005
WOW that is quick. Both inexpensive and quick that is a rarity.You can bet I will tell everyone I talk to about this sort of thing about this web site THANKS again
David
12/6/2005
Just ordered on-line from etrailer an hour ago and my order has been shipped already! Fast service and good email communication. Thanks etrailer!!! Will see you again soon.
Neil
12/6/2005
Thank you! That was fast!
Robin
12/6/2005
The package came as promised - and it was what I ordered. Doesn't always happen that way. Thanks for delivering - you have restored my faith in mankind.
Bruce
Bruce
12/5/2005
Great job guys. My hitch arrived in time and the fit was right on. Your prices blow everybody else away.
Fernando
12/5/2005
Great service fast response and the right part.
Gary
12/4/2005
Hey: Thanks for the Valley Tow Bar! Bolted onto my 2005 Toyota Sienna in a snap. fits perfect. A local shop quoted me $450, so you saved me over $300!!!
Han
12/4/2005
Absolutely excellent service. Confirmations via e-mail in record time and shipment arrived in 2 days. I am very pleased with your company and will definitely recommend you to others. Keep up the good work.
Michelle
12/2/2005
Thanks etrailer! Your website gave me all the information needed to choose the right wiring harness and it was shipped fast. I'll definitely be back to etrailer.
Christopher
12/1/2005
I have to give etrailer an A+ for the
courtesy, speed and quality for each
of the three transactions we have had
in the last two months. Thankyou
Jim
Jim
12/1/2005
Your company has great service and I really
appreciate your responsiveness. I will certainly use you in the future.
Everything went as planned - or without a 'hitch' if you like the pun.
Thanks again,
Luke
Luke
12/1/2005
Great customer service, fast response to email, ordered in the evening -product shipped next morning. Will do business again.
Margaret
12/1/2005
I can't believe that I have received this item already. Great Job. Christopher
Christopher
11/29/2005
Thank you for your prompt service.
Grant
11/29/2005
Could not have been better. Good price, fast shipping, the product fit perfectly, was easy to install.
Thanks. I'll definitely order from you next time I need a hitch or related product.
Kevin
11/29/2005
I thought the service was good. They shipped when they said they would and I got everything I ordered.
Thanks!
James
11/28/2005
This is the 2nd time I have ordered a hitch from etrailer. Everytime it is a awesome deal and a breeze to use. Have told many people about etrailer. Thanks Guys.
Clifford
11/26/2005
I have not received the item yet, but am pleased with the speed that my order has been shipped. Thank you.
Sharon
11/26/2005
I have placed 3 orders since April. All 3 orders were placed on-line. All orders shipped in a timely manner (UPS Ground) and I received exactly what I ordered. I am extremely satisfied with my etrailer.com experience.
Jacob
11/25/2005
Excellent customer service.
Thanks.
You guys are great.
Jim
Jim
11/25/2005
Thank you for the quick notification and service. It is appreciated.
-Brent
Brent
11/23/2005
Perfect. Can't asked for better service.
Charles
11/23/2005
We received the trailer hitch on Wednesday afternoon about 5:30. Thanks so much. It has not been opened as of yet but I'm sure it is okay. Thanks for the quick response to my order. I have already recommended your company to a friend and relative. Thanks again. John
John
11/23/2005
Just wanted to say thanks for a great product! I just finished installing a Hidden-Hitch on my Volvo XC90. Fast shipping, hitch fit perfectly, instructions were detailed & the hitch installed easily in 45 minutes with hand tools.
Thanks!
Tim
11/23/2005
Late Friday night November 18,2005 I ordered a Valley 82121 hitch for my 2006 Chevrolet Silverado that I have on order. I went out of town Saturday morning, November 19th and when I returned that night, I had one email saying that you had received my order, another that my order had been processed and a third saying that my order had been shipped and even gave a tracking number for it. I received the hitch today, Wednesday November 23rd and am super pleased with it. Unreal experience! Couldn't have asked for any better - Good Price, Good Service and Good Hitch! Thanks for making this one of the best internet buying experiences ever. Hey, could you call GM and tell them your secret? My truck has been or order for over a month and I haven't received any word about when it will be shipped.
Billy
William
11/23/2005
I couldn't believe how fast you delivered my order. I ordered at about 1pm on a Friday and by 3pm it had been shipped. Unbelievable. Thanks!
Melissa
11/22/2005
Great job ... faster than anyone could do local in rural PA and alot cheaper....will recomend to everyone Thanks
Mike
11/22/2005
I guess all the customer reviews about your quick service are true.
Regards,
Arturo
Arturo
11/21/2005
I have placed 2 separate orders with etrailer.com and am very happy with the customer service. Prompt shipping and accurate information make the entire experience very positive. I highly recommend them.
Dori
11/21/2005
I had checked local hitch suppliers as well as several online sites trying to find the hitch mount I ordered from you. I wasted quite a bit of time before finding your website but none once I was there. You had exactly what I wanted and what I think is a fair price. I will be back. Thanx
Bob
11/19/2005
Fast delivery and it went on under the time posted on the instruction page. No holes to drill, fast easy installation. I will be back shortly for a front hitch for my rod rack. Thanks guys.
Steve
11/19/2005
Customer rep on phone was very nice, as well as helpful. Had answers for my questions and made ordering painless and quick. Shipping was also very fast with same day shipping.
Don
11/18/2005
Received. Great job and thank you. ED
Ed
11/18/2005
Fast shipping great price, if I ever need another hitch I will get it here
Tim
11/18/2005
I can't believe it. Ordered on Tuesday, delivered on Thursday. You can't beat that. Great service.
Lynn
11/17/2005
Wow - I'm very impressed! etrailer's price was the lowest I found so I was a bit leary regarding the kind of service I'd get. I ordered a Hidden Hitch for my Honda Pilot on Monday and received it on Wednesday - and I opted for the cheapast shipping. Everything looks great: even the packing is top-notch.
Thanks,
Todd
Todd
11/17/2005
I don't often get an opportunity to experience the quality of service provided by etrailer.com. Twice I have placed internet orders and both times my expectations were exceeded.
The merchandise stocked, offered a vast selection to choose from. Deliveries were made sooner than expected and the savings were significant compared to store prices.
I am a loyal customer now.
Charles
11/16/2005
I just wanted to let you know what a pleasure it wasdoing business with you. I ordered on Sunday night, and received my hitch today(Wednesday), and installed the hitch and the wiring harness tonight in about 1.5 hours total. The hitch lined up perfectly and bolted right to the frame. My infinity was a little hard to get to the wiring, but once I got to it your plug worked perfectly. I have already recommeded you to a friend and will continue to do so to others. Also, wanted to let you know how amazed I was that you had a custom hitch for an Infinity QX-4, most places I checked only had hitches for Ford, Gm, Or Dodge products. Thanks again. It was a pleasure doing business with you.
Dudley
Dudley
11/16/2005
Damn that was fast!
Mike
11/16/2005
Very pleased with the entire process! Customer service pleasant and informed about products. Quick shipping with informative emails on shipping progress. Products ordered are quality materials. We will order again !
Jean
11/15/2005
Etrailer always has the products I'm looking for. The service is great and the shipping is fast. I recomend etrailer to all of my friends.
Jeff
11/15/2005
I got my order delivered today. Just wanted to let you know I'm very happy with your user friendly web site and service.
thanks again,
Jon
Jon
11/15/2005
I couldn't believe how fast this company acts on your order!! I ordered several products on-line, and within hours of placing my order, I was notified via my e-mail that my order was processed and shipped!! Awesome customer service!!! Thanks for the service.
Shane
11/15/2005
I've made two purchases from etrailer, and have been delighted with the quality and customer service. The trailer hitch they sold me went on ALMOST as easily as they said. I'd recommend using a little break-free on the weld nuts on the chassis, but that's not etrailer's fault...
I'm looking forward to my next purchase, which will be a hitch for a hard-to-fit application. They've already provided me the model number and price, and I'm confident it will be just right.
Jay
11/14/2005
I am more than satisfied with your quick response in getting the order done handling and shipping Thank you I'm very impressed with your company
Randy
11/14/2005
Thanks for the shipment notification. You guys are TERRIFIC!
Best regards,
Robert
Robert
11/14/2005
Wow, I ordered it on Wed and it came in on Fri. Quick service!
Dennis
11/12/2005
This is the second hitch I ordered this year. Your service is second to none. I would recommend etrailer to anyone at any time. Thank you.
Richard
11/12/2005
I thought the service was great I ordered my hitch and received it 3 days later!! That is fast service!! I would buy from this company again.
Billie
11/11/2005
Your website is easy to go through to find what you want and the prices are reasonable. Items were shipped quickly and recieved in a couple of days after shipment.
Keith
11/11/2005
BRAVO ZULU ----received my order in less than 3 days--- and in good shape !! Found it hard to really believe what others were saying about you---but BEHOLD--it's true !! Thanks for the great service--now I'll have a piece of "humble pie".
Paul
11/11/2005
The best price I could find. Very fast shipment. But far more valuable than that was the excellent customer service! With 3 hitches to choose from, you patiently described the differences and even walked out to check stock. Then with an order late in the afternoon, still shipped it the same day! How often do you find the best price AND the best service... DEFINITELY would recommend to others.
Eric
11/10/2005
Great communication and quick to ship…
Rick
11/10/2005
Absolutely rockin service. The hitch was at my door
last night. I installed it this am. Piece of cake.
Will recommend you to all. Great service . Great
product.
Simple install. Took longer to find my tools than to
install the hitch.
Will be back for more.
Ben
11/9/2005
I am very pleased with eTrailer's personal customer service. I received emails confirming my order, confirming its availability, and confirming its shipment. Also, I was able to talk to a customer service person when I had to cancel a prior order and I received an email confirmation of the cancellation.
David
11/9/2005
etrailer was outstanding! Very speedy shipping and they kept me informed every step of the way! Highly recommended.
Dewey
11/9/2005
Excellent... could not say enough good things about this company.
A pleasure to do business with.
They are professionals.
John
11/9/2005
Ordered a hitch for my Xterra Friday afternoon and received it Tuesday at lunch. Took 30 minutes to install it, just like the instructions said. My new Valley hitch is exactly what I wanted...looks great. It was a pleasant experience ordering from etrailer.com. I will do it again.
Steve
11/9/2005
Service was great. Couldn't believe how quick the product was shipped.
Greg
11/8/2005
Wow that was fast! What a great company to purchase from, fast, friendly, what more could a customer want. Thanks Kim
Kim
11/8/2005
I could not be happier. I am very impressed with the way etrailer is run. The prices were competitive, the website was easy to use, confirmations were accurate and included photos, so there was no question what I ordered was what I wanted. I was most impressed when [..] sent email to state I had ordered a 2" hitch and a 1 1/4" cover, this was my mistake and would have resulted in returning merchandise, shipping cost, etc. The order was quickly corrected through customer service and was shipped hours later. So far this has been a perfect online experience.
Nice job by everyone involved!
Paul
11/8/2005
Outstanding experience. Order handled promply and arrived on time. Would definately use your services again. Thanks
Billy
11/7/2005
Very good site, easy to use, easy access to information and very simple to find what you are looking for and place order. very pleased
Jerry
11/7/2005
The hitch was exactly what was specified, and fit the vehicle perfectly. Instructions were very easy to follow.
Thanks
Jim
11/7/2005
Ordered a hitch for my 2005 Xterra on Tuesday & got it on Friday. Fast service & good prices. Beautiful combination. Thanks!
Jose
11/7/2005
Very fast shipping. great people to work with. Ordered on a Saturday item shipped on Monday. Keep up the good work!
Myron
11/7/2005
Thank you for the quick response and great service!
Brad
Brad
11/6/2005
Ordered the hitch on Wednesday and it arrived Friday. Thanks very much. I called customer service for help with the wiring connector and got prompt assistance courteous assistance
Joseph
11/6/2005
Thanks. Trailer hitch is already on and all parts work great
together! I sincerely appreciate your prompt professional service.
Scott B.
11/5/2005
I was impressed with the ease of locating a receiver hitch for my Toyota Tacoma. Check out was straigtforward. I am impressed that my order shipped in one day. I was even more impressed that I got a couple different email contact if I had a question during the order entry/shipping process.
Charles
11/4/2005
Quick easy service.
Antonio
11/3/2005
I cannot believe how fast I received my hitch thank so much
Murray
11/3/2005
Fastest service and best prices on what I needed. You won't be disapointed.
Richard
11/3/2005
I only made a small order (this was my first order from etrailer)...but I am very happy. The price was the best I found anywhere. I placed my order Monday evening, and it arrived Thursday at 3:30pm. The shipping was VERY reasonable. I will be shop here again, I'm sure.
Thank you.
Thomas
11/3/2005
Thought it was great so far . It was fun tracking the progress of my package . I ordered my product two days ago , and it should be on my front porch when I get home tonight .
Great job !
Greg
11/2/2005
I found what I needed very quickly. Shipping was as promised and the item arrived on time. Excellent service and reasonable prices.
Michael
11/2/2005
I thing your service is excellent. From the time I ordered my trailer hitch till it shipped was only 4 hours. Service couldn't couldn't be any better.
Thank You
Sharon
Sharon
11/2/2005
I ordered the hitch Sunday evening, received the hitch Tuesday, and installed it the same evening. Installation was easier than changing a tire! I am extremely impressed with your company, customer support, and order fulfillment. Your website is especially informative and easy to navigate. It had some very good pictures of the hitch mounted on my vehicle, which was the main reason I purchased it from Etrailer. I will recommend your company to all my friends. I will be buying a bike carrier next from you.
Thanks again.
Bill
Bill
11/1/2005
I first tried to order on competitive website (...), beginning on October 1st. The Drawtite hitch I wanted was on backorder. I switched to a Hidden Hitch, Ooops, also on backorder. Switched again to a Reese. They LOST that order, I reordered and guess what? Also on backorder. They never once followed through with a single promise made. One month later, no hitch.
November 1st, 7:00 am. Ordered from etrailer.com. 7:05 am, received confirmation of received order. 8:00 am, rec'd email from a customer service rep that hitch was in stock and would ship within 24-48 hours. Noon (Same day) Received another email that the hitch had shipped! Are you kidding me? etrailer Rocks!
Don
11/1/2005
User friendly website. Easy to navigate. Ordering is simple and shipping is quick. Thanks etrailer.
Thomas
11/1/2005
One of the best sites ever- so very easy to shop and find the exact part (s) you need for your project. Good job!
Fred
10/31/2005
Amazing delivery time and easy-to-follow installation instructions. Makes me wish I had a second car that needed a trailer hitch. Thanks.
Hernan
10/31/2005
etrailer gets the high mark in knowing how to do e-biz! Order placed on Friday, at my door on Wed, a status note every step of the way, and a tracking link on the ship confirmation. Top notch. Would not hesitate to order from again.
Kev
Kevin
10/31/2005
Prompt knowledgeable and courteous service. Product shipped on the same day.
Kevin
10/31/2005
You should be given a raise.
Helpful, confident, knowlegable and courteous to boot.
The only reason I purchased my hitch from etrailer.com was because you took extra effort to explain how I would just make it simple to install. Which I think is unlikely, but, only you took the time.
Staple this to your boss.
You rock.
Lee
Lee
10/31/2005
I just installed my second hitch from etrailer. Both of them went on exactly as you said they would. You are a great company and provide a top grade product, excellant instruction and fantastic service. Thank you very much.
Steve
10/30/2005
I held judgement until I actually received the Gorilla Guard lock. You guys are pro's, well priced and very fast! I'll be back!
John
10/28/2005
Great so far... Great selection and informative site.
Julian
10/28/2005
Very pleased with service and products shipped. Prior to ordering questions were answered promptly and after ordering it was shipped the same day as ordered and e-mails with tracking information sent to me. Overall a good shopping experience.
Regards,
Richard
Richard F.
10/28/2005
Very fast service. Shipped out an hour after I ordered it.Thanks!!
Robert
10/28/2005
Quick shipping, excellent customer service. Although the wrong part was shipped, service reps kept in close contact and provided me quick resolvment to the problem.
Brian
10/27/2005
Unbelievable, I ordered a hitch adaptor on Monday and it was delivered on Wednesday. Now that is service.
Don
10/27/2005
Thanks; I am very happy with quick service and products that are as described in the catalog/listing.
I am happy that I found your company, the positive attitude is reflected in not only your quality products, but outstanding service and on time delivery.
Thanks:John
John
10/27/2005
That's fast service Guys!
Kevin
10/27/2005
WOW just like every one else saying , great speedy delivery , i ordered a 2" 10,000 pound rated ball at 10:30 tue and it was here on thursday when i got home from work. Etrailer is the only place i have see this I am looking at other things on the site and will be ordering them in the future. Thanks
Tony
10/27/2005
I'm impressed with your e-trailer business! You've got it going on!!!!! I received comfirmation on my order 30 minutes after I got off the phone with you, 10 minutes later a tracking number.....................wow!!!!!!!!!!!! I'm going to order a few more items today
Britt
10/26/2005
I think it is a good website and easy to find the parts. People were very helpful when I contacted them and I had no problem to exchange the replacement parts.
Trinh
10/26/2005
My business is in Hawaii. We on the islands have come to be accustomed to very high shipping rates and very slow delivery schedules. I have just received two separate orders from e-trailer within three business days and with no additional charges above USPS Priority Mail. KEEP UP THE GOOD WORK Aloha, Charlie
Charlie
10/25/2005
I'm very pleased with etrailer so far. I like the quick response and fast turn around,that's why I keep coming back.
Jeff
10/25/2005
You had the products I needed your cs person took great care of me. She even email the installation manual before I bought, so I can verify the hitch would fit. Give that girl a raise
Michael
10/24/2005
Shipment came much faster than I expected.
Parts fit perfectly.
Instructions from manufactuerers could have made an easy job easy if they had provided accurate information.
Overall, a good excperience at a good price.
William
10/23/2005
Perfect!!! Just in time. The right stuff thank you so much!!!
Mauricio
10/21/2005
I would like to thank your company for the quick and professional manor in
which my order was handled. I placed my order on Monday and received the
hitch on Thursday of the same week. I will definitely recommend Etrailer to
my friends and family as well as order more products in the very near
future. The instructions were very accurate and the parts fit perfectly.
Again just felt the need to tell you how I appreciate doing business with
companies such as yours.
Blake
10/20/2005
So far ..so good. Let's see if you guys are "real". The telephone order process was great...a bright and energetic and helpful girl without some […] foreign accent cheerfully took my order. The communication has been excellent...I REALLLLLLLLY appreciate the e-mail communication..it's GREAT!
Mark
10/20/2005
Heard about you from a friend. I'm very impressed as to how fast my parts shipped. I was worried I wouldn't get them in time. I'm impressed. Thanks. Steven
Steven
10/18/2005
Wow. You guys have your act together! Thanks.
Dean
Dean
10/17/2005
Customer service was excellent. Shipped the same day I ordered the items. Hitch was perfect for my mini-van. It looks like a factory installed hitch. I tried a Reece hitch from Walmart that you can customize for almost any vehicle. Dont bother. They want you to drill holes, attach spacers, etc. Etrailer produces a great product!!!
Kevin
10/17/2005
What an excellent company. I ordered a Trailer hitch/wiring kit and had the product in a few days. The installation of the hitch and wiring kit was a pleasure to install. I wont hesitate to use etrailer for my next trailer accessory purchase. Thank you
Corey
10/16/2005
Holy Shxx!
Ordered the hitch at 5:30pm and it was rec'd the very next day. Packed very well with no damage. Awesome job! Hitch install easily with the instructions that were included.
Thanks!
Matt
10/16/2005
A good price. I placed the order on 10/11/05 in the pm. The order wasn't processed until the 12th. The hitch arrived at my door on the 14th. Can't beat that. Thanks.
Joe
10/15/2005
I received the hitch and it was everything the description siad it was. I'm pleased with the product and the quick service.
Thanks and be sure that I'll suggest your company to anyone looking for a hitch.
Thanks,
Ken
Ken
10/15/2005
Excellent service...."Speedy".....
Thank you very much.
Bob
10/14/2005
We got the order and all is fine, thank you, That's very good service!!!
Henry
10/14/2005
Service was outstanding. I ordered and had what I wanted in just a few days. Couldn't ask for better. Thank you.
Mat
10/13/2005
You guys are great. I order the item (trailer hitch) just the other day and It's here and easily installed. Great price, great service and just plain great.
Scot
Scot
10/13/2005
Great prices and super fast ship, got my hitch in 3 days, installed it in 10 mins.. now Im ready to get the boat on the water.. look out fish
Sean
10/13/2005
Quick, easy and inexpensive compared to prices in my area.
Craig
10/12/2005
Great: Selection, price and Service! Actually had the hitch I needed, had the best price and FAST. Ordered it 10am Monday UPS Ground delivered it Wednesday.
Steve
10/12/2005
I think your page is awesome. I found everything I needed at a great price. Thanks.
Jake
10/11/2005
Fast shipping, easy tracking, Well made products
Robert
10/11/2005
I just wanted to say thank you for your quick response and shipping of my order. It's important in the trucking business to have access to certain items at the drop of a hat and you have meet my needs excellently. I look forward to doing business with you in the future.
Brian
10/10/2005
Second order for me. In stock, good descriptions, priced right, fast shipping, clear instructions. What more could you want??
Brian
10/10/2005
Great experience, fast and reliable.
Fulbio
10/10/2005
Thanks for your fast service!
James
10/10/2005
I had to tell you.... Thanks!! That was so fast
=) Jeanine
Jeanine
10/10/2005
I wanted to thank you for the prompt service I recieved fom you.
I purchased a hidden hitch for my 05 Pontiac Vibe. It fit perfect and took longer to get the wrench out then to install the hitch. Less then 5 min.
I will pass your name on to anyone that asks me where I got my hitch. Thanks Again.
Mark
10/10/2005
GREAT!!! Thank you, my husband will be SOOOOOOOOOOo excited. This is a
belated b-day present for him. He LOVES the stealers, and this will arrive
just in time for football season!!
Thank you!
Martha
10/10/2005
I had a great turnover experience with etrailer.com!! They shipped out the same day. Great Place,
Steph
Steph
10/10/2005
Thank you very much. I appreciate the way that you do business and its been a pleasure dealing with your company.Everything I purchased has been perfect and I have given my friends your site so they can order items also. Thanks again
Lenny
10/7/2005
Most please experience using an internet site to purchase a product. I placed my order on Monday and had the product on Thursday. Great turn time!!! To put the icing on the cake, I called locally for the same part number which was significantly more than what etrailer offered for a price. To put in perspective, I was able to purchase the receiver hitch(same exact model), T-electrical connector, and pay for shipping from etrailer for less than what I could purchase just the receiver hitch alone locally. GREAT EXPERIENCE and I would definitely buy from them again. I never had to contact them as they kept me fully informed as to the status of my order. THANKS!
Tom
10/7/2005
Great price, excellent quality, terific communication. Fast Fast delivery.
This is the place to order!!!
Michael
10/6/2005
I have ordered several times and everything has been wonderful. Only once did I have a problem, which was my mistake and etrailer.com fixed it no questions or hassel and without shipping hold-ups! When it says it will be there, it is there if not even early, which is unheard of! This company really makes hitch/accessory shopping super easy - and fun!
Dennis
10/5/2005
Great experience. Needed 4 wheel bearing kits. Ordered on Monday--had them in my hands Thursday. No local dealer could get them for me in TWO weeks (or more--you know how that goes). First ratr service and communication. Will do business here again. Thanks guys.
Richard
10/5/2005
WOW! Ordered it Monday, got it Wednesday, who could ask for better than that?
Rose
10/5/2005
The right parts delivered quickly and at a great price. What more can you say!
Frank
10/4/2005
Couldn't believe that there was a hitch for a Pontiac Vibe! Great job.
Mark
10/4/2005
In these days of customer "no service" I am usually disapointed when doing business with people I don't know. It was refreshing doing business with you. I'm impressed!
Randy
10/4/2005
The experience was very easy and my product shipped the same day!!
Thank you.
Traci
10/4/2005
I just wanted to let you know that I have received my order, and to thank you for your prompt processing and the nice emails,which kept me posted every step of the way!
Great job!
Harmonie
Harmonie
10/3/2005
I was very impressed by your customer service and the efficiency of your operation. Love the fact you make every effort to ship the same day as the order is placed. Quality of the parts seems to be excellent and install insructions are great - very happy with your site and would use again.
thanks!
Kyle
Kyle
10/3/2005
Thanks for your quick service.
Shad
10/3/2005
these folks fill and ship my orders WAY too quickly. i suspect their management is:
1) a slave driver
2) forcing employees to drink excessive amounts of strong coffee
3) spiking their drinking water with performance-enhancing drugs.
Jim
9/30/2005
WOW that is fantastic, amazing that it has shipped so fast. Thanks
Juan
9/30/2005
The ordering phase went well. The response was quick. We'll see how long and what kind of condition the merchandise is in when it gets here. So far it has been a very pleasant shopping experience.
Marv
9/30/2005
I just received the hitch that I ordered only 3 days ago. It fits perfectly and installation was a breeze and Etrailer had the best price around!
John
9/29/2005
I am very pleased with the high level of service that etrailer.com delivered. The hich that I ordered was discontinued and they went out of thier way to make sure that I got what I needed as soon as humanly possible. I would most definitely use etrailer again and I would even recommend them to anyone.
Andrew
9/28/2005
I waited 6 weeks for delivery from […]. I called etrailer and 4 days later I had items I needed for work purposes . Thanks for REAL customer service
Dave
Dave
9/28/2005
Very good experience. Timely updates on shipping status
Harvey
9/28/2005
Excellent service and fast delivery
Leland
9/28/2005
I would recommend etrailer.com I found what I needed easily on the web page and the order arrived in good condition and on time.
Philip
9/28/2005
I received products today...
great looking items and fantastic service!
thank you,
Greg
Greg
9/27/2005
Wow...First of all, ETrailer was the only place that I could find the specific type of bike rack I needed. Second...ETrailer's price for the rack was very reasonable. Third...the rack was shipped out on the same day as purchased and much to my surprise will arrive well before a impromptu weekend trip. This is my second purchase from Etrailer and once again I am not disappointed!
Jay
9/27/2005
My second hitch order from etrailer - I can't believe how smooth and effecient their process runs. Ordered at 3:00 - shipped at 5:00 - the same day! Wow! Thanks etrailer for exceptional service and communication. You will always have my business.
Jimmy
9/27/2005
Received the item purchased as advertised. It was shipped quick, professionaly packaged. I will definately shop with etrailer.com again. Excellent work!
Ken
9/27/2005
Correct Item and Super Fast Service can't ask for more than that. Thanks
Bernie
9/26/2005
Could not believe how quickly the item was shipped. Great to deal with.
Jerry
9/26/2005
I like the fact that the next day my order was shipped by noon time.
That is a big deal for me.
I hate when sites take a few days to ship my order.
Kimberly
9/26/2005
I am very pleased with etrailer. They had a good selection, good prices, and they processed and sent my order fast.
I know I am going to be back to etrailer in the future!
Mike
9/26/2005
I am impressed with the way my order has been shipped.
It is fast.
Hamit
9/24/2005
THANKS! Ordered my hitch Thursday morning and received it 36 hours later, WOW! This is my 2nd hitch purchased from e-trailer. I've been really happy with the quality and ease of installation of the first one and I'm sure this one will be the same!
Great Job!
Thanks,
Gordon
Gordon
9/23/2005
26 hours from order to delivery!! WOW !! Incredible Speed & Communication !! Ordered Tuesday @ o7:21,Shipped @ 10:48 & Delivered to my door Wednesday @ 12:00 WOW !! Life doesn't get any better than this !! A+ all the way :)
Sue
9/23/2005
Fantastic. My items were on back order, which of course is not Etrailer's fault. They tracked it down and sent a personalized email once the items had shipped. BRAVO!
Tim
9/23/2005
Part was the right one and it arrived in a reasonable time. Also, price was competitive. All-in-all it was a good experience.
Charles
9/22/2005
Everyone that bought before me was right! I got my rack in time for my next days off and putting it together was fast too. And I'm a grandma!! Thank you for being fast and honest! You beat anyone in my town hands down!
Patricia
9/22/2005
got my order today. good service ... put that right on back of that
buick.. fits good.. took me a little longer . but not bad for a 70 year
old guy .. that rides ATV s.. many thanks. Charles
Charles
9/21/2005
I had trouble with the order I placed, I sent a message to customer service and received several fast and courteous answers.
Problem solved, Thanks.
Chris
9/21/2005
My order arrived correctly and on time. Very easy to use this site and the tracking feature worked perfectly. Thanks!
Clay
9/21/2005
Very reliable delivery. Package arrived in perfect condition, on time. Superb speed in e-mailing order and tracking information as soon as I placed my order. The bike rack is great, by the way, much easier to use than conventional racks.
Shelley
9/21/2005
I am very happy with my purchase. The item was fit my car exactly, the instructions were simple and specific for my car. The hitch arrived quickly and was well packaged. I can't say enough, I'm so pleased I found this website and decided to purchase here.
Darlene
9/20/2005
I've never used your site before this and had only heard about it on some internet forums. I have to say I was very impressed by your prices and very prompt shipping. Living in Vermont we do not have a ton of choices around for automotive specialty parts. One new chain that is sprouting up is Advanced […]. After going there twice and each time being told that they do not make a trailer light adapter for 2005 Nissan Frontier trucks I ordered from your site. I placed my order on Sunday the 18th at night and received an order confirmation first thing at 8:00 the next morning and to my surprise a confirmation of shipping by noon the very same day. Probably the best experience I've had purchasing off the web in seven years. Thanks Again.
David
David
9/20/2005
Hitch was shipped very quickly! Outstanding service! I installed my new hitch on my Mercedes E320 in about an hour.
Shawn
9/20/2005
This is my second order and I am pleasantly surprised by your complete web pages and your fast shipping.
Will order again!
Terry
Terry
9/20/2005
Your service was great, prices very competitive. Quality of parts excellent. Thanks for making this a very enjoyable purchase.
Michael
9/19/2005
I'm in shock! I received my order twenty-four and a half hours after I ordered it! That's with regular UPS shipping. You guys are great!
Robert
9/17/2005
Excellent service, good products, good price and delivered on time. Highly recommended for those who are looking for the best.
Alex
9/16/2005
I found exactly what i was looking for, and etrailer saved me over $40.00 by showing me the exact part I needed & not alot of stuff I didnt need.
Drew
9/16/2005
The service that you receive from so many businesses these days leaves a lot to be desired. What a pleasant experience it is to do business with a company that ships its orders promply . Just wanted to let you know that the hitch fit perfectly, the instructions were easy to follow and that I am very pleased with the hitch and the service that I received.
Again many thanks,
Jack
Jack
9/16/2005
etrailer is one of the best online shopping experiences I have had
easy installation and exactly the products I needed
HIGHLY RECOMMEND!!
Mark P
9/15/2005
Hi I ordered a hitch from your co. last week for my old toyota toad received it yesterday and installed it today. Very nice product, looks very substantial as a hitch. It amazes me that the hitch fits so well, like it was made for a 16 yr. old toyota. It is fun to buy something that meets your expectations without a lot of problems. thank you for a good product. Jerry
Jerry
9/14/2005
The shipping was very fast, well packaged. Direction were very clear and installation went very smooth, thanks so much!!!
Pat
9/14/2005
A great experience. The hitch was real easy to install and came with clear instructions. I will recommend E-Trailer.com to all my friends.
Rick
Rick
9/14/2005
Quick and efficient with lots of choices. What more could you ask for.
Tony
9/14/2005
Shipped in less than 12 hours! That's what I call service.
Andy
9/13/2005
Can not wait to receive your product I searched all around the internet looking for a tow hitch for my ride and found your site the most convenient, you had the hitch and you even specified which wiring harness I would need for an easy installation. The price plus shipping was perfect.......Thank you
Christopher
9/13/2005
The website was laid out nicely. I was impressed with what I had to choose from. The next time I need some more trailer wiring, I will shop there again!
Joseph
9/13/2005
Excellent customer service, low price and quick delivery.
Thank you for a all around great experience.
Fabian
9/12/2005
I was surprise at how fast this order was processed. I was thinking about buying locally to save shipping cost. But this company is so competitive it was a no brainer.
Excellent Service and price.
Thank You
Randy
9/12/2005
Excellent service, exactly what every online transaction should be like. I knew the current status of the order every step of the way and the complete order arrived right on schedule. Keep up the great work.
Raymond
9/12/2005
I would like to express my surprise on how easy it was to install the Hidden Hitch on my car. I think the only reason it took the full 30 minutes was that my neighbor from across the street came over to see what I was doing. This was by far the easiest installation I have ever come across. Everything fit perfectly. Bravo E-Trailer!
Michael
9/11/2005
My buying experience with etrailer.com was a very pleasant one. good quality and fast delivery. Thanks
Richard
9/10/2005
Recieve items in super fast time, no damage, exactly what I ordered. Will order again. Thanks, John
John
9/9/2005
Great web site, easy to navigate, prices competitive. I called with a question, and the adviser actually called Toyota to ask them their opinion on use of a particular hitch. And then she called me back with the response within a half-hour! Ordering on the web was fast, and the info on the web for each product included detail pictures and descriptions - no surprises. Processing and shipment of the order took place in hours, and I got e-mails of status at every step. Now I just have to wait for UPS delivery!
Russell
9/9/2005
Nice trailer hitch, looks great, better then the one i cancelled. Service was good, & people very helpful, prices good also, I'd recommend you to anyone. Thanks
Chaz
9/8/2005
Ordering my second hitch, great the first time with super communication and timely delivery. Looking forward to receiving this one the same way!
Kevin
9/8/2005
Very happy with the rapid execution and accuracy of the order.
Pete
9/8/2005
Very nice to do business with,
fast shipping. Thank You, Bill
Bill
9/7/2005
Great service ...again - Many thanks - George
George
9/7/2005
Simply amazing! I placed the order on Labor Day (a long holiday weekend)made mistake so sent an email to correct, received notice first thing Tuesday that the order would be corrected and received other emails stating the order had processed and shipped. It is now Wednesday morning (7am). I just tracked the order and according to UPS I will receive it later today! That is customer service. Thanks. Great job!!!
Jeff
9/7/2005
Totally professional, fast and handled without having to wait. Best part was I ordered on Labor Day and the parts will be delivered on thursday. NOW THAT'S SERVICE
Larry
9/7/2005
I ordered a hitch and installed it in less than 30 minutes.Very good fit......I highly recommend.
Bill
9/6/2005
The Valley hitch I ordered for my MDX fit perfectly. I especially liked the fact that the hitch was packed in a box, since the UPS guys are pretty rough with bulky items. Highly recommend Etrailer & Valley hitch.
JD
9/6/2005
Very fast shipping!
And I was very happy that they provided instructions for installation!
Larry
9/6/2005
Wow! That's what I call customer service!
Thanks again.
Lee
9/6/2005
Wow,
That's pretty impressive order fulfillment considering the product type and
the make/model it is being installed on. So far so good.
Mike
Mike
9/6/2005
Order shipped quickly, installed exactly as expected, very good experience.
Will order again from etrailer.com
Thanks.
Peter
9/6/2005
WOW! I saved about $100.00 and it only took about 20 minutes for me to install myself. Great product and simple, easy to read instructions. I will order a hitch for my wife's car now that i know how easy etrailer.com makes it!
Kenneth
9/5/2005
It has been great doing business with you. From the time I placed the
order, you kept me informed of the progress. Fast, friendly, honest
service and a great product, what more could I ask for!
If I would have read the instructions FIRST, the installation would
have been smoother. I still finished the job within the time listed
for this hitch. I hope to do business with you again.
Thanks,
Marvin
Marvin
9/5/2005
Went great, got all of the parts on time and everything installed like a snap.
Ted
9/5/2005
Just wanted to thank you for fast service and installation instructions that were easy to follow. Great product. I bought a hitch for a 1995 Honda Odyssey. It took me longer than the predicted 50 minutes to instally, largely because my drill bit was rather worn. But there was never any doubt about the outcome, and it fit just right. I will buy from you again without hesitation.
Bill
9/3/2005
Quick service. Great product. Will use again next time.
Dale
9/3/2005
HOLY CRAP, thanks alot that is the fastest I have ever seen anything shipped
ever! I will be buying from you guys again! Thanks
Shane
9/3/2005
This is my second trailer hitch purchase from etrailer and I could not say nothing but they are a great place and the cheapest I have seen. Everything you need is right here and easy to install. I am no mechanic by far, buy was able to install both hitches that were purchased in about 30 minutes.
Brian
Brian
9/2/2005
etrailer is an excellent site to order items from. I would recommend them to anyone. They offered great delivery, which I just received it and installed my hitch in like no time.
Edwin
9/2/2005
Fantastic service....ordered and received in less than 4 days with minimul shipping costs. Great directions for installations, too!
Mike
9/1/2005
WOW I can't believe how fast this was processed and delivered. THANKS!
Dave
8/31/2005
I recieved the hitch much faster than expected. It took me about 1/2 an hour to install it and it whent in very smooth, exactly the way the directions instructed. Hopefully the tow will go just as smooth. Thanks etrailer.
David
8/31/2005
Super Quick to ship. Great product and easy install. The entire experience was first rate. thnx.
Greg
8/31/2005
Great service, fast shipping, and great product. I plan on doing business with etrailer again.
Mike
8/31/2005
Wow......impressed. We ordered the bike rack late Thursday night and recieved it Monday.What a pleasant suprise. Thank you.
Donald
8/29/2005
Very good website and very good sevice!
Drew
8/29/2005
Needed help with a new boat and trailer and appropriate hardware to properly connect them to my 4Runner. Customer Service provided the answers I needed...I had no clue as to what is required for a tandem trailer with electric brakes hauling 5000#. Have made several purchases for additional goodies and have been extremely satisfied with every transaction. Merchandise was shipped promptly and well packaged for safe delivery. I highly recommend this company to anyone who wishes to deal with a top notch organization and seeks quality merchandise. Too often the cybernet can produce ugly business experiences. Not so when dealing with eTrailer.com. Great job folks...I shall return for all my trailering needs, rest assured.
Thanks,
Henry
Henry
8/29/2005
You guys (girls) at E-Trailer are the best!!
Mark
8/29/2005
Just wanted to let you know that I received the hitch and have it installed
on my car.
Thanks for the speedy shipping.
Mike
Mike
8/29/2005
etrailer.com had the lowest priced hitches that I could find on the Net. Shipping costs were also very, very low for such a large item. I ordered the items on Wednesday, and received them on Friday. Great communication, quick service, and low prices.
Robert
8/29/2005
Outstanding service on this order and previous order. Already referred family and friends to the website for a pain free experience on obtaining your products and service. Thank you for the excellent service and expedition of my order(s).
Brett
8/28/2005
I now have put Hidden Hitches on both vehicles with pasrts from eTrailer. I have also reccomended you guys to two friends who have ordered from you as well. I'll keep telling my friends about the quick turn around on orders and great customer service. Keep up the good work.
David
8/28/2005
Etrailer provided me with excellent customer service and very fast shipping. I also really like their web site compared to the others. Their web site is very easy to surf and it enables you to quickly find what you are looking for. And, there is no need to shop around and compare prices! All of their prices are very competative.
Thanks e-Trailer
Sean
8/28/2005
I got the item and installed it already. It made a
big difference. Thanks for the fast shipping.
David
David
8/27/2005
The brake shoes were shipped quickly and they were delivered on the day the tracking said they would. They were very good quality and fit great. I am very happy with your service.
Thanks,
Steve
Steve
8/27/2005
The items were shipped quickly and arrived the day the tracking said they would. The quality was excellent and they fit great. Thanks for the great service.
Steven
8/27/2005
WOW That was fast! When I ordered I figured it might ship out Friday if you had it in; never
expexted a 'Your order has shipped!' email yesterday. Thank you.
John
John
8/26/2005
Wow, that is great!
The local truck accessory shop and trailer shops could not get this part for
at least 2-3 weeks! The truck shop had ordered a shank just like this one,
and received a "substitute" that was totally unacceptable!
By ordering through eTrailer, I will have it in plenty of time for my Labor
Day outing!
Thanks again!
Rany
8/26/2005
A couple months ago, I ordered a hitch & bike rack for my new 2005 Saturn VUE. Everything about the order was fast and easy. When my father bought a 2006 VUE, he wanted the same hitch, but it was not listed on the site. I contacted customer service and quickly received a response informing me that they were waiting for details on the new model. The next day I had another email saying it was available, less than an hour later, my order was placed and I had a "shipped" email. Outstanding service!
Raymond
8/26/2005
I am very happy with the good service and prompt delivery. I could track my good over the internet and know exactly when it will arrive.
Albert
8/25/2005
Easy shopping, fast shipment, would purchase from etrailer.com anytime... they had the product I needed at a great price.
George
8/25/2005
Very personal service just like I was the only one doing business with the company. Fast turn around,right price. I will do business again when the chance presents itself.
William
8/25/2005
You Guys are GREAT!
Excellent Service, FAST and Accurate - GOOD JOB!
Thank You!
Kevin & Anita
Anita
8/24/2005
The website was easy to use - I easily found the proper equipment for my car. The package shipped quickly, arrived within a couple of days of my order, and was quite easy to install. Overall, I was extremely pleased with my experience in dealing with etrailer.com!
Justin
8/24/2005
This is the second hitch that I have ordered for etrailer and they are true to their word. The installation of both hitches, Rav4 and KIA Sportage, went like clockwork. I have also order a bike carrier from etrailer. All items were as advertized, functioned just as stated, no disappointments at all. All items arrived within 3 to 4 days. I recomment etrailer to everyone.
Rock
8/24/2005
Good lord above. Super fast order turnaround from eTrailer made my head spin. OK, not to be too dramatic...but I'm truly impressed with the speed of their service and the excellent communication from these guys. First time buyer from them, too, for what that's worth.
Dylan
8/23/2005
What a great company to do business with. Have ordered several items and never a bit of trouble. I tell everyone about etrailer.com
Jay
8/23/2005
The wiring kit was delivered, 3 business days after ordering. It was very well packaged, an indication of the extra effort etrailer goes to to ensure produce delivery intact.
Paul
8/23/2005
Your site was easy to navigate.The part for my year and model was easy to locate.It took all of 5 minutes! Great. Thanks Bob
Robert
8/23/2005
I received the order yesterday and they were exactly what I needed. I will certainly order form you again.
Tony
8/23/2005
I was quoted by a couple of different places in town that it would cost 500+ dollars to install a hitch on my stow and go van because you had to take the exhaust down along with other parts. etrailer.com showed me a money saving alternative. The hitch and wiring was less than $200 and I installed myself in a very short time. No parts needed removed, no drilling, no hassle. The valley hitch looks great and fits great.
Jim
8/22/2005
I got it just before the weekend and the install went OK. It was a pleasure
ordering the hitch from you guys.
Thanx
Ric
Ric
8/22/2005
We received our trailer on Thursday. Thank you for your quick action.
Mark
8/21/2005
Great business!
Quick shipping, friendly customer service, unbeatable prices. What more can you ask for?
Thanks
Nick
8/21/2005
best service on the internet
Joe
8/20/2005
Great shopping experience. Easy to order and fast shipping.
Angela
8/19/2005
I have been overseas for a long time and never got an order so fast. Thanks!
Brady
Brady
8/19/2005
I am impressed that etrailer has shipped the items that I ordered the very same day I placed the order. Etrailer has a great selection at a good value. Thanks.
Bruce
8/19/2005
My second order and both shipped same day I urdered, got them fast and saved me over thirty bucks each rather than buying hitches from local dealer. :-)
Dick
8/19/2005
This is my second order from etrailer. the on line catalog is very easy to use. and most of all the shipping is fantasmagorical. (best on the net) thanks and keep up the good work regards jerry
Jerry
8/19/2005
Outstanding customer service! I ordered my hitch on Tuesday and it was delievered this afternoon in a well packed box. Your company is the standard others are measured against.
Keep up the good work.
Kevin
8/19/2005
You folks are awesome! I got a call to let me know that my hitch had to be ordered. I had an explanation about the possible shipping times as a result. However, you have exceeded yoiur own estimates and my expectations even on that. I ordered my hitch on a Monday and chose second day shipping. Even with the ordering you had to do, I have my hitch on Friday of the same week.
Excellent service folks!! If I ever need to come back or refer someone, I will definitely remember you!!
Ron
8/19/2005
I dont have a lot of camper towing experience. It was swerving all over the place at 50mph. I spent some time on your website and found a lot of helpful information. The problem ended up being the tongue was too high. I ordered a drop hitch, received it quickly, put it on and now my camper tows straight as an arrow at all speeds up to 70mph which is as fast as I want to go. THANK YOU for all your help, your fantastic website, great products, and superior shipping time. I really appreciate it and will be back. I will also pass the word on to anyone needing your items.
Sincerely,
Ted
Ted
8/19/2005
I am very pleased with the receiver hitch I ordered. I am very pleased with the price I paid. I am even more pleased with the service. I ordered the hitch on Sunday, it shipped on Monday, and I got it on Wednesday. That is first rate service. I am very impressed and pleased. Keep up the good work. You will definitely get referrals from me.
Bryan
Bryan
8/18/2005
Excellent, excellent service. Ordered the part on Saturday and received it on Wednesday. Thanks
Donald
8/18/2005
Shopping for what I needed was easy. The items arrived when promised. Installation was a snap! I'm very pleased.
Thanks etrailer!
Kevin
8/18/2005
I located eTrailer through word of mouth. I purchased a hitch very similar to the factory hitch, but a third of the price.
JR
8/17/2005
The wiring kit was delivered, 3 business days after ordering. It was very well packaged, an indication of the extra effort etrailer goes to to ensure produce delivery intact.
Paul
8/17/2005
Great customer service. Questions that I had were answered promptly.
William
8/17/2005
I will certainly refer anyone looking for a hitch receiver to etrailer.com...
The prices were excellent...The customer service representatives kept me updated on the progress of my shipment via email and my hitch receiver arrived quicker than I originally expected.
Bob
8/16/2005
Thanks,
I canceled an order yesterday from one of your competitors as it wasn't shipped four days after I ordered it.
Mike
8/16/2005
I did not stay on hold when I called with a question. The line was answered quickly and a very courteous and knowledgeable person took my call. The answers to my questions came as quickly. I ended up completing my order on the telephone. I believe you will find their prices and service excellent.
Robert
8/16/2005
I will first say Best price's anywhere, second you get more for your money, and 3rd fast shipping. I have placed orders for a jeep tj front hitch "got that", front winch plate with the solid shank "got that" , and the quick connects that are to be arriving in a couple of days, and they shipped out yesturday. keep up the good work. I am def. going to be a loyal customer here. thank you
Robert
8/16/2005
Great prices and the on-line ordering process was terrific.
Tim
8/16/2005
My hitch was received in 2 days and bolted right up to the car. Looks and works great - - thanks for a great product and great service.
Don
8/15/2005
Great people to deal with. My order came faster, then then I had expected. I would buy from etrailer.com again. and may do so soon!
Gary
8/15/2005
Wow , excellent commuincation and fast shipping !!
Maria
8/15/2005
Thank you for your service, you were of great help. A recognition for "Superior Customer Service".
Maurico
8/15/2005
Everything arrived, as scheduled, on August 11th. I'm rolling out this Thursday to take our daughter back to college, hauling a trailer full of "stuff". Thanks to etrailer.com, the haul is the least of my worries.
- Stuart
Stuart
8/15/2005
etrailer.com was great to do business with. Quick to respond and shipped on the first business day.
etrailer has been added to my favorites!
Tony
8/15/2005
Product was shipped/received quickly and was just what I ordered. It was also $100 less than what I could buy it for locally.
Ken
8/13/2005
I ordered a class III hitch for my Ford Explorer on Tuesday morning and received an e-mail a few hours later that saying that my order had shipped!!The UPS driver arrived at my house in CT on Friday afternoon (standard shipping)!! I just finished installing and gave it a test run!! Amazing service... Great price... One of the best online stores!! Great job etrailer!!
Rich
Rich
8/13/2005
Great experience! It was shipped out the same day I ordered it and was able to track the delivery. Will shop from here again..
Tommy
8/13/2005
Thanks for the speedy service. You guys are great!
Bob
8/11/2005
Hey Etrailer I thought your site was very easy to use as well as be educational. It saved me money also.I would use your site again and have alredy recommended it to my friends. Keep up the good work.
Charlie
8/11/2005
I ordered by calling the 800 number and the young lady was very helpful. What she did not know she found out. Very good service.
Christopher
8/11/2005
I have ordered many items from the internet and I have to say that this was the best experience I have ever had. I ordered the Platypus cargo carrier on a Friday afternoon and I received it on Monday afternoon and I had it shipped regular freight! I am very impressed with your company and I will definitely be buying from you again. Thanks!
David
8/11/2005
Fast shipper, Quality product, Will purchase from you again. THANKS
Gerald
8/11/2005
As always, the delivery was quick and the product was as advertised. Etrailer is my first stop when looking for trailer hitches and accessories.
Leonard
8/11/2005
Great service, corteous and helpful staff, fast processing of orders, and overall, a pleasure to deal with etrailer!
Miguel
8/11/2005
Excellent web site!!!!
Very clear and concise. I found what i was looking for instantly and have added etrailer to my bookmarks.
Thanks again.
Ross
Ross
8/11/2005
Very pleased overall. Ordering online was simple and your customer service was quick and helpful.
Chad
8/10/2005
I just wanted to let you know that I purchased a hitch from you and it is great!! Installation took a little bit only because of my access holes. But other than that the hidden hitch, is really hidden! Also the kit for the brakes lights were awesome. Easy and fast! You guys know your stuff!! Thanks Ed
Ed
8/10/2005
I was very pleased with the service I received. Prices were good, shipping was cheap. I received timely feedback on the status of my order and would use your site again when I need a hitch!
Greg
8/10/2005
Very, very fast service. Ordered hitch on Monday and delivered on Wed in Minnesota with no special delivery. Not yet installed but instructions seem pretty self-explanatory. A++ for service. Thanks.
Hugh
8/10/2005
The hitch arrived in good shape and fits well, Thank you
Joe
8/10/2005
I received the parts. Thank you! I've bought two hitches from you recently because your prices are unbeatable; I have also recommended etrailer to several friends in the market for trailers/hitches. I appreciate your responsiveness.
John
John
8/10/2005
I ordered brake parts for my 1974 Terry with my fingers crossed that they would fit. The parts arrived quickly, bolted right up and I am ready to go. Great service!
Stan
8/10/2005
I couldn't believe that shipping was so fast, My order was very easy to make. All of the items purchased were right the first time. etrailor.com will be my future shopping stop on all the things I need for my truck.
Steve
8/10/2005
Great products at a good price. The web site is easy to use. The purchaser gets good feedback on the order/shipping process, with good tracking.
But, the biggest advantage is the great customer support.
A highly recommended web store.
Tom
8/10/2005
The trailer hitch receiver and other parts arrived. I was very pleased with the amount of communication I received. I received a confirmation of my order and an email when the order shipped on the same day. I saved a lot of money doing business with etrailer, because even with the shipping I would have paid more going through any of my local dealers. Thanks, and I would be happy to recommend others to your site.
Dan
8/9/2005
Ordered Sunday night, arrived Tuesday! Great service.
Greg
8/9/2005
So far I am impressed
Robert
8/9/2005
etrailer was very easy doing business with and provided prompt answers to questions prior to my purchase. The actual on line ordering, order confirmation and tracking system made tracking the package a snap. My order arrived exactly when it was scheduled to and I would highly recommend doing business with etrailer.
Regards,
Merrill
Merrill
8/8/2005
I think etrailer has the best selection, quality and service over every other auto accessory store on the internet i've found. My truck looks great thanks to you . thank you etrailer.com
Rey
8/8/2005
I received my trailer hitch about 3 days after it was ordered and it fit perfectly! Before I purchased it on line, I sis check out local venders first, as I usually like to keep my business local, but after trying several parts outlets and a couple of dealerships, I turned to the internet and found etrailer.com. I have to admit that they had the best and simplest website for ordering a trailer hitch and I am very satisfied!
Thanks etrailer.com
Steve
8/8/2005
Thank You for the fast shipping Everything fit as ordered it just bolted on and looks Great Thanks William
William
8/7/2005
Hitch arrived when promised. Thanks.
Larry
8/6/2005
Very well informed about products and extremly fast delivery time!!!! ordered on tuesday afternoon and delivered wed afternoon W O W!!!
Dennis
8/5/2005
Thanks for the super fast shipping! And THANKS to […] in your install division for calling me back and walking me through the installation!!!
Jeff
8/5/2005
Thank You very much,the girl who took my call was great at customer service! There a very few good people in customer service,she was great.
Corinne
8/4/2005
Pleasant experience , website easy to use , communication good , product availablity good
Darlene
8/4/2005
2nd hitch from e.trailer and the service has been great both times. I wish more companies operated in this manner. Good job!
John
8/4/2005
I Just Installed My Hitch Today. Instructions were simple and easy. Product arived at my door before it could even be tracked online. Will look forward to doing business again with etrailer.com
Andy
8/3/2005
Thanks again. Man you all are fast. That's what I'm talking about :-)
Carlos
Carlos
8/3/2005
I ordered a Draw-Tite Class I Sport Frame Receiver Hitch and wiring harness for my 97 Honda Accord on August 1, and it was at my door on August 3! Installed in just over an hour with no problems. etrailer has outstanding service! I can't recommend them enough.
Dave
8/3/2005
Good price and super fast shipment....Will I buy again from etrailer....you bet.
Dewey
Dewey
8/3/2005
You guys are top notch!
Joel
Joel
8/3/2005
My "brand new" 2005 Kia Sportage had "no" aftermarket parts available except on "etrailer.com". I purchased a 2" trailer hitch,available no where else,& installed it in a snap. Very satisfied with price,quality & shipping cost. A++
John
8/3/2005
This it the third time I have ordered from etrailer and each time I have been very happy with both the product as well as the time it took to reach me
Mark
8/3/2005
Your CS staff is god-like. Unfortunately, I'm already a Christian or I'd
probably erect an alter to worship you!
Thanks!
Robert
Robert
8/3/2005
I am amazed how quickly my hitch arrived. I ordered it less than a day ago and it already arrived. This was my second purchase from your company and I continue to be impressed. Keep up the good work! Ron
Ron
8/3/2005
All received and is now installed. Thanks for the great service
Bartley
8/2/2005
I have a 2005 Chevy Equinox. I looked everywhere for a wiring harness that simply "plugged" into my vehicle's ready-made adapter. I even tried to purchase one through my dealer where I bought the vehicle. To no avail. I was told that General Motors does not offer a wiring adapter, that I would have to "hard-wire" the trailer wiring into my electrical system. But after stumbling upon the etrailer website, it only took about a minute to find the wiring that I needed. Thanks E-trailer!!
Darrin
8/2/2005
I checked out local outlets for a hitch and then went on the internet. At first I just could not find what I really wanted until I found your site.
It is extremely well done and then when I called, […] was very efficient and imagine my suprise at receving notification of having placed the order almost immediately by email.Very efficient. Thank you.
John
8/2/2005
The first thing I have to say was that I received the mirrors fast! I wasn't expecting them so soon. The installation was as easy as described and they worked great. This is my second order from them and the hitch lock came quickly and worked great also. No complaints here.
Jose
8/2/2005
Thank you for the "very fast" delivery time. I have
already installed this product on my truck, and loaded
my bike on it. The Boss carrier works, looks, and
operates fantastically.
I will make future purchases from this company.
Thank you again,
Ted
Ted
8/2/2005
This was one of the easiest and most convenient ways to order and receive my wiring package for my new trailer hitch. My local stores could not find the right item to order in (and it would have probably taken longer anyways!). This arrived in just over a week for a great price and it included excellent instructions for me to install myself. Thanks.
Tod
8/2/2005
I was pleased with the complete install instructions that gave me no doubt that I could install the hitch myself. I was impressed with the wide selection and the ease in looking up the correct for my car.
Bill
8/1/2005
Excellent first experience! I have yet to recieve the items I ordered, but your pictoral confirmation of what I ordered is wonderful! Every now and then, I click on the pictoral e-mail, just to see what I bought. Your communication is top notch as well. Today I got a third e-mail sice I purchased the items, letting me know they are on the way. So, I took another peek at the pictoral e-mail once again, for no other reason but to see them again!
Thanks, Brent
Brent
8/1/2005
Great price. Quick response. Prompt shipping. 100% satisfied.
Henry
8/1/2005
A really quality experience. Easy selection, competitive prices, quick shipping and professional looking installation
Lou
8/1/2005
Awesome experience! I ordered a class III hitch and within 24 hours it showed up on my driveway. Great customer service/follow-up, excellent quality product, very easy to install - I installed it myself within 20-25 minutes. Highly recommended. I wish all the online companies have customer service model like "etrailer.com"! You are the best!
Sujit
8/1/2005
service great
product superior
thanks
steve
Steve
7/31/2005
Excellent! SO glad I found this site where I got exactly what I needed in a speedy manner. It works great, looks great, and is simple to us. That, and the lowest price around! Thanks!
Cindy
7/30/2005
I got my order and everything was great. Thanks
Eddie
Eddie
7/29/2005
Outstanding!!! Excellent communication via email, competitive prices, and speedy delivery! What more could you ask for?
Thanks etrailer.com!
Joseph
7/29/2005
Received all in good order, thanks for your speedy reply I will be doing
business with your company for any of my accessories that I need in the
future. Again thanks,
Satisfied Customer
Patrick
Patrick
7/29/2005
The web site is one of the best I've used. Shipping was immediate, quick, and reasonable priced. I did have a problem with installation, but etrailer made it right in the end - a very responsible company to work with! I recommend them highly.
Steve
7/29/2005
Fantastic! Easy, fast, and reasonably priced. We just purchased a vacation home and our family needed a hitch for our Caravan to haul bicycles back and forth. I spent a lot of time researching hitches on-line, and finally came across etrailer.com There site was easy to access, and easy to understand.
With no prior knowledge about hitches, and thanks to the website, I felt confident enough to make a decision about the type of hitch I required based on my needs.
I placed the order the next day and within an hour I recieved email notices telling me my order had been received, filled, and sent to the warehouse for delivery. It's not here yet, but I know it's en route thanks to the UPS tracking information.
If I ever need a hitch or any other vehicle accessory, I will be back.
Frank
7/28/2005
Ordered my trailer hitch Monday morning.
Received it on Wednesday via UPS ground.
Installed it Thursday morning in less than 30 minutes.
How much better can it get?
Thanks for the great service.
Jim
7/28/2005
I`m very pleased with ETRAILER ! Your prices are great & you had the parts in stock. Also my order was sent out & recieved in a very timley fashion.
Thank You
Keith
7/28/2005
I think that etrailer is really great. Everytime I've used them, they came thru with what I've been looking for. I want to say thank you etrailer.
Mark
7/28/2005
My transction was perfectly satisfactory. The product ( bike rack) was exactly as advertised and arrived in less than a week. I have no complaints and would shop here again.
Robert
7/28/2005
I just wanted to write and inform you that I received my hitch and accessories.
Installation of the hitch and installation was VERY easy. I installed it myself with a little muscle from my wife :-) and 5 year old daughter. It was a positive experience AND you saved me $400 in the process.
My Hyundai dealer would have charged around $600 for their hitch kit and installation, but I only paid $193 through you!
Thanks for the great product, great price, and quick delivery. Way to go!
Best regards,
Ryan
Ryan
7/28/2005
You guys are amazing. I phoned my order to you late Monday afternoon and it arrived first thing on Wednesday morning at my place of work.
Talk about great customer service! Keep up the great work!
Sincerely,
Tom
Tom
7/28/2005
Outstanding price and service. I was pushing the envelope when I ordered 5 days prior to a planned departure, but all arrived faster that I could have ever expected. I had everything I needed and all installed prior to leaving! I was kept informed throughout the process and the online UPS tracking was accurate down to the minute. I will be back!
Charles
7/27/2005
I was told by a local trailer shop that it would cost 125.00 to install a 4 wire trailer plug. They showed me the exact item I saw on e trailer. The guy said it takes 2 hours to find & install the plugs in my trunk area. Thanks to e trailer it cost me $30.00 & 15 mins of my time with the simple directions they sent me.
Also, I bought a trailer ball for 6.99 from e trailer the shop wanted 18.99 for the same exact ball. E Trailer makes it so easy to research,purchase & install.
WILL PURCHASE AGAIN & AGAIN I already sent you web address to all of my 400 co-workers......
Johnny
7/27/2005
I had a problem because it appeared the Bike rack I purchased was going to be delivered late and we were getting ready for vacation. I contacted the polite staff of etrailer and they assisted in assuring it would arrive on time I just used the website to track the package and UPS has it set to deliver right when I need it.
Thanks Guys
Joseph
7/27/2005
I just wanted to say thanks. The hitch was competitively priced, promptly shipped and accurately described on the website.
I installed a front Class III hitch on my Chevy Tahoe without complication.
Thanks
Ken
7/27/2005
Great service! From selection of a bike rack in catalog on a Monday morning at 10:04, confirmation received at 10:19am, notice to ship at 11:28am, notice did ship at 6:13pm, all on same day. Pittsburgh, PA delivery on morning of Wednesday, same week, in good condition.
Ralph
7/27/2005
I have made two purchases with etrailer over the past year and they were both positive experiences. Etrailer makes it easy to order and track items. Their customer service is top notch.
Thomas
7/27/2005
I placed the order and within 3 hours I received an email to tell me the hitch was in the mail. I received it 4 days later as promised. I priced the hitch locally and was told it would be almost twice as much. If you want a great hitch, at a great price and want it fast.....you'll never find a better place than etrailer.com
Alaina
7/26/2005
Wow, you guys are good!!!!
Donnie
7/26/2005
You are fabulous!
Thank you so much.
Jo Ann
Jo Ann
7/26/2005
Outstanding experience. Shipped the same day I ordered the products. Competitive prices and really great customer service.
Lou
7/26/2005
Very nice compamy to buy from, Prices better than other web sites and very professional. Good communication.
Allan
7/25/2005
Delivered quickly. I had a full machine shop and 4 friends standing by...Not sure why, Hitch went one without a hitch. The beer didn't even get warm. The local trailer hitch sales shop wouldn't even talk to me, said they were too busy and it would take 3-4 hours for installation. Great service, great hitch, and best of all, my wife likes it.
Thanks.
Dic
Dic
7/25/2005
Great service, Great price, Quick delivery...I had the hitch installed and wired in less than two hours...Thank you very much!
Chris
7/22/2005
very fast service. I was able to overnight my part, got it the next day and had it installed. Thank you for your prompt and informative service.
Chris
7/22/2005
Order placed 7-21-05 about 9:00am, Was delevered to Mt. Erie, Il. by UPS at 9:00am 7-22-05. Order was filled exactly as ordered with instructions, Thank You for the prompt, fast service. WOW, Chuck.
Chuck
7/22/2005
Awsome company. I made my order on wednesday about 4 p.m and recieved it within 24 hours. Awsome I would highly recomend your company and already have started. Keep it up
Daniel
7/22/2005
Very, Very pleased. The hitch fit perfectly as promised. The order was sent and received promptly. Thank you for your help!
David
7/22/2005
What a great experience. Exactly what e-commerce should be!
John
7/22/2005
I goofed & ordered the incorrect wiring adapter. I called customer service to make sure I orderd the correct one & within 2 hours of my call, the proper adapter had been shipped! Isn't America great!!
A pleasure doing business with you!
Rod Kite
Rod
7/22/2005
Thank you guys once again for the great customer service you guy provide
again and again.
Thank you once more.
Rogelio
7/22/2005
I have ordered several items from etrailer this year, and every transaction has been simple, and fast, and the communication has been great.
Bob
7/21/2005
I'm VERY IMPRESSED! This was the ONLY hitch site I found that offered a wiring harness made for my truck with a description of where the factory plug was on my truck. Wiring became a 5 minute job. The other sites offered a generic harness for 5 times the price. The hitch was what I wanted & at the best price I found. E-mail updates and delivery could not have been better. Installation time for wiring & hitch was 45 minutes.
Bob
7/21/2005
My shipment was in two packages and UPS failed to track and deliver one of them. With etrailer's dilligent efforts they got UPS to find and deliver the missing package within four hours! Now, that's the kind of service that will keep me coming back! Thanks, Bobby!
Bobby
7/21/2005
Fast shipment. Easy install!
Brian
7/21/2005
This site is the best. They have averything I needed to equip my 2005 Explorer to tow my new camper. I had less than 1 week to do it and they shipped the new hitch, wireing adapters, and ball when they said they would and UPS was right on time. This is the first place I will go for ANY towing needs.
Thank you E-Trialer.
Matt
Matt
7/21/2005
The part that I ordered was exactly what I needed and the shipping was extremely fast. Thanks for a smooth transaction. I highly recommend etrailer!
Chuck
7/20/2005
First I ordered from […].com. Two weeks later I called looking for my order. It had not even been sent and was on back order. They never sent a message telling me this and I cancelled it. I got yours (a better hitch anyway) in less than a week. Live and learn.
Mark
7/20/2005
Wow, I'm impressed with these folks, I ordered my stuff today and they were in stock and now they've been shipped to me.
I will definitely shop with these folks again for my trailer/hitch needs.
BTW, they are also have the best price
around and believe me, I have been looking for about a week before I went back and ordered with them.
Roland
Roland
7/20/2005
Great service and products. They were very helpful with picking the correct product, and tracking was very easy. The Hidden Hitch took me 4hrs instead of the 1hr quoted by Hidden Hitch, but there's always some problem.
2 thumbs up.
Thank you ETRAILER.COM™
Charlie
7/19/2005
ETRAILER.com is the place to go if you need a hard to find Trailer Package!!!!
Jamie
7/19/2005
On-line catalog and information clear any easy to follow. Tried to purchase item from major trailer outlets in Wichita, Topeka, and Olathe, none had item in stock. Special order time 5 days to 2 weeks if at all. Thanks etrailer!!!
John
7/19/2005
Thanks For the quick service and response I do enjoy doing buisness this way once again thanks
MIKE
Mike
7/19/2005
Thanks a bunch!
Fast service! Hitch shipped just hours after I ordered It. Fit perfectly!
Saved $85 over buying the same hitch at my local Draw-tite dealer.
Regards,
Ray
Ray
7/19/2005
Wow! That was fast! Thank you - we really appreciate it.
Larry & Roberta
Roberta
7/19/2005
Fast and easy. No problems at all.
Shane
7/19/2005
Great service and fast delivery. Product was shipped out the same day I ordered it. Even shipping it ground I had it in a couple days. Shopping and buying thru etrailer was a great experience.
thanks
Daryl
7/18/2005
I recently order a new Class III hitch and wiring harness for my wife's 2004 Jeep Liberty and wanted to, once again, commend etrailer.com on the timely service/shipping and the accuracy of your web-based assistance in selecting the correct products and models. The hitch, harness, and shipping cost $200 and the install took me less than 50 minutes. The local Jeep dealer wanted close to $300 for the parts and $85 per hour for labor. Thanks again for you assistance and I really appreciate saving money through your expertise.
Sincerely,
Mike
Mike
7/18/2005
GREAT JOB! I just wanted to comment that [you] did an outstanding job helping me, along with everyone I spoke with on the phone. I do almost all of my purchases on-line; and this was by far, the best. A+++.
Thank you all, and God bless
Robert
7/18/2005
I have done bussiness with (ETRAILER) now two times. There company made it easy for me to find the product I wanted. There service was excellent. My "FIRST" order was shipped the same day I ordered it. I received it (two days) sooner then I plained on getting it. The secound time I ordered it on sunday and it was sent out early monday morning. There prices are very reasonable and there service is excellent.
Victor
7/18/2005
I would definitely recommend you !!!
Thanks
Dennis
7/17/2005
FOR THE SECOND TIME - I have easily ordered a hitch from e-trailer with affordable pricing, shipping, and super fast delivery! When the directions say 30 minutes to install it's the truth!
Thanks e-trailer
Dennis
7/16/2005
I ordered some items around 3:15pm EST on Thursday. I get an email (with tracking no.) at 4:49pm saying the stuff has shipped. I just checked the status today, Friday,2:58pm, and the items have already arrived at my local UPS terminal. I'll have my order Monday. Unbelievable service! They have me as a customer in the future.
Mike
7/15/2005
I was able to get the exact hitch for my vehicle with the easy to use search feature your company provides.
The delivery time was very good. I would recommend you guys to anyone.
Pat
Pat
7/15/2005
etrailer.com was great. Our order was deliverd ahead of schedule and fit the Mini-van great.
Thanks etrailer.com for all of your help!
Matthew
7/14/2005
Just took about 5 min. to install a T-one wiring harness on my wife's Subaru. You made the job a breese just as you said. I will be sharing your web site with my friends and you will hear from me again, thank you
Jim
7/13/2005
Thank You and you Guys are Awesome!
I have dealt with so many companies online, and I can tell you from personal experience, you guys Rock!
I have never had such good follow up and timely response! Either you guys are really slow over there, or your company is just hitting the ball out of the park! Man, I think it is the second!
Thank you and pass this on up through the chain!
John
John
7/13/2005
That was quick...thanks!
Marty
7/13/2005
Excellent, quick service. Thanks
Michael
7/13/2005
I was very pleased with your website, and how easy it was to get the proper hitch for my van. Shipping was very quick, and I appreciate the customer service emails I received. Thank you.
Shana
7/13/2005
Excellent service, thanks. I will buy from you again if I need anything.
Thomas
Thomas
7/13/2005
Why track it? It's already here. Thanks, Tim
Tim
7/13/2005
Got what I ordered when it was due.
no problems.
Tom
7/13/2005
You are one of a few companies that has outstanding service. I am very satisfied. Delivery is very fast.
Thanks
Charles
P.S. This is my 2nd order
Charles
7/12/2005
Already contacted Curt Mfg. regarding the perfect product! I'm glad to see someone spent the time to make things right for once.
Not only was it the perfect product, but the overall experience could not have been better. Etrailer followed through on everything in a very quick manor. Not only that, but shipping was considerably cheaper since it has several shipping locations.
Thanks again.
Chris
Chris
7/12/2005
Great service! I really liked the feedback from different individuals as my order was processed. By keeping me in the loop I knew what was happening to my order and it really personalized the buying experience.
Michael
7/12/2005
Got my stuff in a couple of days (UPS)
and it fit just right. (easy) Thank's for the great and fast service.
Joe
7/11/2005
My order was processed and shipped very quickly. I had my hitch and wiring harness 3 days later. Terrific experience. Thanks etrailer.
Lynn
7/10/2005
***AWESOME***Got my hitch! *very* fast shipping. I appreciate it very much.
Got it installed today...no problem. Thanks again. You will be highly recommended.
Mark
Mark
7/9/2005
Fast shipment, courteous service, great packing, and the right price. What more could anyone ask for. Thanks guys!
Charles
7/8/2005
lickety split!! great service from the lady on the phone too, will keep you
in mind for future needs.
thanks again
charles
Charles
7/8/2005
Awesome! Great hitch and other parts, customer service, and I got it all quickly!
Charlie
7/8/2005
So far this has been a really easy process. We could have used it this weekend, but as we say here in MT, "I sorta got a late start".
You folks are great and we thank you for being such a class act!!!!
Elizabeth
7/8/2005
I could not have been more impressed. I placed the orger at 1:15 on a Friday and by 2:00 I got an e-mail thet it had been shipped. The hitch showed up right on time. What a great way to run a business. Thank you...and I'll be back and recommend you to everyone…
Ken
7/8/2005
Received the hitch and wiring adapter I ordered from you. Just wanted to write and thank you for a very pleasant buying experience. I installed the hitch in less than 30 minutes in my garage. The wiring adapter was a snap to hook up.
Thanks again for your prompt and courteous service.
Mike
Mike
7/8/2005
Just wanted to tell you what an good job you did. I ordered my hitch monday
and it arrived on thursday. The hitch
fit my jeep perfect and the wiring harness was so easy to install, everything was first rate. The entire job took about 15 mins. to install.
Thank You.
Rod
7/8/2005
I would just like to compliment you for having someone like {…} on your staff. He was great! Courteous, polite and professional. I will definately be back ordering from you for future needs!!!
Stan
Stan
7/8/2005
Thanks! My order arrived today in good condition, exactly what I needed !!!
Jim
James
7/7/2005
Good pricing.
Julius
7/7/2005
Easy process, quick response and quick processing. I hope the installation of the hitch mount is as easy at the ordering process.
Mike
7/7/2005
Order recieved today.
New trailer hitch was installed and it works great!!
Thanks for your help.
Mike
Mike
7/7/2005
Excellent transaction. etrailer had what I needed, confirmed the transaction right away, shipped right away. Class IV hitch received when needed, on time, installed with total ease. Will definately do business again with etrailer in the future. Thanks for providing a great service etrailer!
Steve
7/7/2005
Receiver was perfect. Item was exactly what I wanted, and lower price than I found anywhere else. Super fast shipping and an awesome deal. Looking forward to doing business again.
Blair
7/6/2005
Loved the service! Fast shipping and kept me informed during the entire process!!
Thanks,
Brian
Brian
7/6/2005
It was a pleasure doing business with ETrailer. The web-site was straight-forward and easy to use. When something came up and we needed to change our order delivery date we were able to handle the issue via email. ETrailer treated us well. Everything arrived as promised and in good condition. I look forward to doing business with ETrailer again in the future.
Edward
7/6/2005
So far, so good! I ordered the hitch and accessories LAST NIGHT and they were sent out THIS MORNING...with lots of communication from Etrailer.com.
George
7/6/2005
I just wanted to say thank you. I got the wiring
harness very quickly and it works flawlessly.
Nolan
Nolan
7/6/2005
I bought a hitch for my Lexus GX470 and probably saved about $500 over the Lexus cost of a hitch. I must admit it took more than 50 minutes which was given as time for an amateur. Directions were not real clear and didn't make sense until I started unbolting things. One bolt did not want to thread into the existing frame hole..that was the biggest hassle. Otherwise, it looks good and works fine, as I pulled my utility trailer with it.
Charles
7/5/2005
Great products! Fantastic pricing! Super fast shipping! Great shopping experience overall. Thanks for the excellent service.
Oscar
7/5/2005
etrailer is great! The part I ordered was just what I was looking for and etrailer was the only place anywhere on the internet I found it! Thanks!!!
John
7/4/2005
OUTSTANDING service! I placed an order on 6/28. I immediately notified that the order was received. Shortly thereafter that the order was confirmed and within a couple of hours I was notified that the order was shipped with instructions on how to track the order.
My order arrived on 7/1 via UPS. It was well packaged and in perfect condition.
A great shopping experience--keep up the good work. (I have already had the opportunity to share my experience with two friends.)
Rob
7/4/2005
First rate service! Fast response time to emails! A++
Mark
7/3/2005
Thank you very much. You had the cheapest and best
product.
Allen
7/2/2005
Outstanding order process. Kept me aware of every step of the process.
Greg
7/2/2005
I would like to (THANK YOU) for how (FAST) your COMPANY deliverd my HITCH. Your Web Site is easy to use. YOU ARE UPFRONT. ON WHEN YOU CAN DELIVER & HAVE VERY FAIR PRICES. YOU HAVE TOP QUALITY PRODUCTS. YOUR HITCH (I) PURCHASED WAS BUILD TWICE AS GOOD AS THE OTHER COMPANYS. I LOOKED AT. YOUR SERVICE WAS GREAT. I ORDERED THE THREE DAY SEVICE AND YOU GOT IT TO ME IN 24 HRS. THANK YOU VICTOR
Victor
7/2/2005
They shipped the parts out fast, and it went togther in the time they said it would.
Craig
7/1/2005
Hi Guys,
UPS just dropped off my new hitch. It looks great. I'll get the time to mount it this weekend. It's something I've been wanting to get for some time. I ahopped very carefully, and you guys had the best price for the most stuff. I have some ideas for things I want to build in the future, so you will be hearing from me again. I am one very pleased customer. Thank you very much!
Sincerely,
Dave
Dave
7/1/2005
Received my spare tire mount yesterday, a day before I expected it. Thanks so much. Must leave on a trip tomorrow and having it early allowed me plenty of time to install it.
Myron
Myron
7/1/2005
Thanks, already received the hitch...you guys are good.
Robert
7/1/2005
My experience with etrailer was great. I couldn't find the hitch anywhere and they were very helpful, prompt and great to deal with. I would recommend them to anyone. Thank you.
Claude
6/30/2005
I was very pleased with my purchase. It was delivered when they promised it would be delivered, and the hitch was very easy to install. The holes ligned up perfectly. Everything went smoothley. Would purchasse from etrailer again.
David
6/30/2005
I just received the last piece of the order. I will say that this was the simplest and most efficient experience that I have ever had purchasing automotive accessories. The product was shipped as promised and it arrived in excellent condition.
Thank you
Erik
6/30/2005
I was pleasantly surprised with etrailer.com I order plently from the web and this is the 1st time I think I ever received a notification of shipment in a little over 2 hours!! Way to go guys!!
Mark
6/30/2005
I am a repeat shopper.
Will
6/30/2005
What a great experience! Finding the right hitch was easy and there were pictures of an installed hitch on my vehicle on the web site. Communications was excellent including tracking number. Fast shipping and it installed in less time than stated. Taping the small parts to the hitch was icing on the cake as the box arrived with a hole in it. Nothing lost or damaged. This is customer service at its best!
Bruce
6/29/2005
Oustanding delivery speed and a good price. I sound like a commercial!
Thanks,
Darren
Darren
6/29/2005
Thank you. You guys are the Best !!!
Harry
Harry
6/29/2005
Very pleased with the promptness of filling my order and shipping it. Great communication via email. Highly recommend etrailer.com! Will be doing business with again!
Jeff
6/29/2005
Just Want to say that Ive ordered a hitch
as well as bug deflector,Service was very good,Order was delivered on time the order was correct,
Thank you ETrailer for all your efforts
Keep up the good work
Sincerely, John
John
6/29/2005
Super transaction, packed well, shipped FAST, recommend 100%, A+++++++ thanks!!!!
John
6/29/2005
Great personalized service! A+.
Rene
6/29/2005
YOUR SERVICE IS EXCELLENT
THANKS
SANDRA
Sandra
6/29/2005
Thank you very much for your prompt reply and shipment of the ballmount. I appreciate your great service. Thanks again, Shaun
Shaun
6/29/2005
Thank you very much. I have been very impressed with Etrailer's service. Just bought a trailer and first time ordering through you. Was using your web site to get technical info and found information very accurate. Thanks, Jeff
Jeff
6/28/2005
Just wanted to let you folks know how much I appreciate your service. I ordered a tough-to-find hitch and wiring harness for my '97 Rodeo on Saturday, and it showed up on Tuesday! The price for the hitch, harness and shipping was less than just the hitch alone from the local suppliers, and they couldn't get it in for over a week. I couldn't be happier. Thanks so much.
John
6/28/2005
I can hardly believe this service!
I put my order in at 1 AM in the morning and before 10AM I have an email saying my order has shipped ! ! And not a partial shipment either. It is complete with a hitch, a wiring kit, a modulite and a lock. I waited over two weeks to end up not receiving these same items from the local nationally known rental company that lets yoU Haul all your stuff around in their trucks and trailers. I was trying to help the local economy by buying locally. I'll gladly order from E-Trailer.com in the future.
Kent
6/28/2005
THANK YOU VERY MUCH!
You Guys Are Great!
Mark
6/28/2005
Just wanted say thank you for doing your job so well . I got my
order (bike rack, hitch balls) in such a timly manner.
Michael
6/28/2005
Now I understand why I found so many positive testimonials from previous
customers! I was probably naive to assume that once I placed my order it
would be shipped the same day, but there you go - that's what my scheduling
strategy called for. Consequently, I am very grateful that you were able to
squeeze this in so that I would be able to complete the installation in time
to use it over the holiday weekend.
Thank you very much, and I regret any inconvenience this may have caused you
or your staff.
Russell
Russell
6/28/2005
I have already got my order (yesterday) and it appears to all be there per my request. I was shocked at how fast it arrived. I cannot thank you enough for such prompt handling and shipment. I'm not sure if customers share with you how they feel except when they are ticked off but it seemed worth at least a minute of my time to thank you and to let whomever owns and/or manages your business know that you are actually doing a job better than most would expect in the current poor quality and often "sloppy" market.
Thank you for actually doing what you say rather than lay down false claims to gain a CURRENT customer. I'm tired and disgusted with most companies and their lazy ass underpaid employees (that was so you don't post my message-hahaha) whom are just laying around waiting for someone to hand 'em a check for minimal effort. Please pass this on to your ENTIRE "TEAM" and let them know that customers do care and we do appreciate proper handling and fast shipping...Now... you will have a lifetime customer.
!!WELL DONE!!!
PEACE
Steven
Steve
6/28/2005
Quick, easy. Would use you guys again. Thanks.
David
6/27/2005
I just wanted to let you know what a great company you have there. I ordered a hitch for my Mitsubishi Endeavor and my purchase was flawless. Your web site was very easy to use and my order was shipped and received at my door in less than 3 days. I am a loyal customer from now on. Thank you and keep up the good work.
Eric
6/27/2005
You guys are great!
Randy
Randy
6/27/2005
I placed my order about 1:00 a.m. and I was notified that it had shipped out at 10:00 a.m., on a Saturday no less. Impressive.
Philip
6/25/2005
Wow, Ordered, shipped and sent right to me all with e-mails every step of the way. Installed easy and am ready to tow in less then a few days. Wow.
Sean
6/25/2005
An excellent experience. Fast shipping, well-packed great product. Would definitely order from etrailer again.
Todd
6/25/2005
I'm impressed. SS hitch balls are hard to get in Canada. You delivered one to my post office box in Canada for a reasonable cost in just over a week! Great service from beginning to end. I would definitely order from etrailer again.
Ricard
6/24/2005
I was extremely pleased with my order. It was received quickly and I found it easy to install. Thanks for a quality product at a reasonable price!
Ron
6/24/2005
I had a very good experience. Thanks
Angel
6/23/2005
Quality items shipped super fast with UPS ground, recieved all 3 items with in 2 days of online purchase, will buy from again!
Jason
6/23/2005
Fast service, great communication, fast shipping! Trying to find a reason to buy another one!
Thanks!
Terry
6/23/2005
I purchased Brake Cntrl 7 Way Deluxe Inst Kit, Brake Cntrler Odyssey 2-8 Brake, and a Brake Control Prodigy Adpater - Dodge . The last item plugs into the factory plug and provides a signal from the brake switch to the controller. This equipment is a joy to work with and easy to install. The delivery was fast.
I'm a 62 year old, soon to be retired.
Bonner
Bonner
6/22/2005
That was fast - Thanks!
Gerard
6/22/2005
Excellent service and price. Very quick shipment. I also rec'd a broken part (looked like it got crushed in shipping) which they replaced immediately!
Super company - I highly recommend them.
Mark
6/22/2005
I am very impressed with your quick processing and delivery of my trailer hitch order. I placed the order on Friday. The order was shipped on Monday and I received it on Tuesday. I also found your prices to be the best on the net by at least $10.00 and your shipping costs were about half of what the other dealers charged.
Mark
6/22/2005
The etrailer.com experience was one of the best I have ever had. I buy most of my purchases on the internet and your site was great. From the search engine to the shipping confirmation, I felt well suported along every step. Thanks!
Mark
6/22/2005
Thanks for the incredibly prompt delivery of my hitch! Not only that, it fit
perfectly and was easy to install. Wish you guys sold everything I need in
life PERIOD!
Peter
6/22/2005
Thank you for a great fit. The shipment was right on time.
Richard
6/22/2005
Very informative on email, extremely fast shipping in well packed container. Very fine transaction. Thank you. Don
Don
6/21/2005
I love etrailer. Your selection is fantastic. I bought a trailer hitch last year and the price and product were good.
John
6/21/2005
Wanted to drop you a line saying what a great deal you gave me and I am going on vacation and needed the hitch to pull a trailer and was axpecting to have to work late one night as I ordered the hitch really late into the time frame I had and to my surprise you people saved the day when I arrived home and the hitch was allready here. Thank you for the super fast delivery.
Rich and Linda
Linda
6/21/2005
Recieved my order , quick responce , pleasure doing bussiness with you THANKS
Richard
6/21/2005
I just wanted to let you know that you have a really great internet
business. I'm really impressed with your website and I will recommend
anyone I know to you.
Steve
6/21/2005
Thank you for FAST service
Steve
6/21/2005
Using website to order was very easy!
Ordering was very simple and self-explanatory as the website guided me all along the way from start to finish! Shipping was extremely speedy!
Materials were very well packaged and order was complete. Communication from etrailer.com to me was first rate throughout the entire processing and shipping of my order. The trailer hitch was much more solidly constructed than the photos on the website led me to believe it would be. The hitch came with very well thought out instuctions which made understanding the installation a breeze! The hitch was listed as a 3 out of ten for ease of installation with ten being the hardest, but I would have to rate it a 1 out of ten! Extremely easy to install on my 2001 Hyundai Elantra! The hardest part of installation was backing my car up onto the ramps I used to make crawling under the back of my car easier, and that only took about 10 seconds! Removing the 2 existing bolts from my Elantra frame took about 1 minute. Installing the trailer hitch took about 2 minutes, by myself with no assistance. I laid the hitch across my chest, lifted it into position with my left hand, attached the center bolt loosely through the car's tow ring on the trunk pan which held the hitch aloft in the proper position, then I attached the 2 bolts at the ends of the hitch into the 2 exsisting frame holes, tightened them, then returned to the center bolt at the tow ring location and finished tightening it. Total installation time from start to finish... less than 5 minutes!!! (I had set my alarm clock to wake 2 hours earlier than normal figuring I would need the extra time to fight with the installation, bandage all my skinned knuckles, clean off all the grease on my hands, etc., but 5 minutes after starting, I was on my way back to bed!) Great product, great price, great service! Happy happy, joy joy!!!
Tom
6/21/2005
So far so good.Excellent response to order & timely shipping. Tracking option is appreciated.
Frederick
6/20/2005
My experience with Etrailer has been positive. I screwed up ordering an incorrect part in connection with a larger order. They responded positively and will accept the part back and credit my with a full refund. They also assisted be in getting the correct part and shipping it quickly.
Mark
6/20/2005
I'm very impressed with the ease of this transaction. I own a 2005 subaru wrx and it was almost impossible to find a hitch for my car. Etrailer had one in stock and ready to go. Everything from the ordering to the customer sales reps i spoke with made this transaction very easy. thanks.
Sean
6/20/2005
I was very pleased with the efficiency of the buying and shipping process. The whole process took 5 d business days. I will referr all my family and friends.
Thank you very much
George
6/18/2005
I just want to say how easy was for me to find what i was looking for, and i know i'll receive a good service.
thanks j
Jorge
6/18/2005
It was a pleasure shopping on your site ,your site was well organize and easy to access , keep up the good work .
Lennox
6/18/2005
Excellent communication and followup on delayed shippment on item that was backordered from the factory. Thanks very much for the excellent service.
Walter
6/18/2005
Very good web site. Easy to place order. Kept me informed about my order. Order arrived in a timely manner and all the parts were there.
Very good...and i will recommend etrailer to friends.
Thank you very much.
Bill
Bill
6/17/2005
The people at eTrainer are fast, friendly and efficient. They are simply the best! (and I am d*** hard to please) I needed a heavy-duty, quality hitch to attach a bike rack and I needed it in a hurry. I ordered it from eTrailer on Monday after work and it shipped the same day! The hitch arrived via UPS on Wednesday and I installed it in less than an hour.
Thank you, thank you, thank you eTrailer.
Dennis
Dennis
6/16/2005
Very happy with the level of service I have recieved. I ordered my hitch on Tuesday for close to $100 less than I could find it anywhere in town and it should be here by the end of the week. I ordered my wiring harness from another company on Monday and it still won't be in until Tuesday of next week!
Joby
6/16/2005
This is the third trailer hitch I have purchased and every experience has been just great You have some very helpful people working for you. Thanks for being so caring.
Nick
Nick
6/16/2005
Great service>>>> order shipped with in hours of being ordered. will do more with this company thats for sure!!!!
Richard
6/16/2005
My reese hitch arrived in only 3 days in good condition. Took only 20 minutes to install by myself even,and fit just like promised. i am very satisfied and will reccomend your company to any I come in contack with needing trailer accessories. Thanks again for being what you say you are. Sincerely,James
James
6/15/2005
Will definitely buy from you guys again.
Wonderful service and the price is right...
Thanks…
Lucien
6/15/2005
I would recommend E-Trailer to everyone. This is my second purchase from them. Great prices and both times my order was shipped the same day I ordered them.
Rocky
6/15/2005
Great Service, Thanks!
Shawn
Shawn
6/15/2005
Spent hours looking for a carrier locally. Went online to etrailer. Ordered Friday night. My order was confirmed to ship the same evening and received on Tuesday at 11:15 am all the way to Pittsburgh. High quality carrier and the service is remarkable. A truly professional company to do business with. Thank you!!I
Al
6/14/2005
Thank you! I received my order (Cargo Carrier Bag) yesterday. Thanks
for the very prompt shipping. eTrailer's system and promptness is a
model for others. Your attention to detail and customer communication
is excellent. I am please with my order and can't wait to use it soon.
Thanks again,
Jan
Jan
6/14/2005
I think etrailer is great. I got a hitch and wiring kit. When I first saw it, I was sure it was wrong, but it was totally correct for my car.
Jeff
6/14/2005
We recieved the order in cood condition and would like to thank you for
your kind service.
Regards,
Charles
Charles
6/13/2005
I received my hitch in two days and wanted to let you know I am very happy with your product and service.
Thank You For Excellent Service
Ron
Ron
6/13/2005
Easy shopping for the right parts.
Fast shipping.
Quality packing and products.
Painless experiences except for loosing those rusty bolt to install everything!!
Stephen
6/13/2005
Recieved hitch as described the following day! Simple install, took 20 minutes. Great shipping prices. I saved a ton of $$!!
Jason
6/11/2005
It is a real pleasure to buy from a company that is so responsive to their customers' needs. I appreciate your outstanding service - especially helping me after the sale.
Bill
6/10/2005
Cheapest hitch buy 10% I could find. Delivered to my door in less the 3 days for $8. Excellent job e-trailer.com.
Dave
6/10/2005
Just a note to say Thanks for a great product... fit like a glove, and super fast on the shipping.... George
George
6/10/2005
Perfect! Thank you for outstanding service.
Ian
6/10/2005
I placed my order using a very easy to use hitch finder system that etrailer has online. Etrailer sent me a confomation e-mail that my order was recieved, another e-mail saying that the ordered hitch was in stock and would be shipped with in 24 to 48 hours and not even an hour later another e-mail saying my order was shipped. WOW! "A COMPANY THATS ON THE BALL" Thank you for the GREAT customer service. I will look forward to using etrailer in the future.
Best regards,
James
James
6/10/2005
Just wanted to drop a note to say that I am very pleased with expidited service, product as described and delivered on time. Now I know where to buy my towing parts and service. Thanks for doing a great job.
Jim
Jim
6/10/2005
Ordered a hitch, wiring, and drawbar. Came within five days and every thing was great. Now I wish I would have ordered more.
John
6/10/2005
Thanks for your great service. Didn't expect to receive the trailer hitch that quick…
John
6/10/2005
Great prices, huge selection, easy ordering and super fast shipping!!!!
Michael
6/10/2005
Very prompt and efficient service!
Randall
6/10/2005
Um, holy crap! I received my order in less than 25 hours from when I ordered it. Thanks.
Randy
6/10/2005
Ordered afternoon 6/6 shipped same day and due for delivery in SC today 6/8 and doesn't get much better than that. Checked other trailer hitch sites and etrailer saved me forty two bucks, lady who took my order very nice so all things considered etrailer gets two thumbs up and five stars. Definitely recommend. The hitch arrived yesterday afternoon in good condition.
Great service, good price so would definitely recommend you to friends.
By the way, the young lady that took my phone order was very nice, personable, courteous and knowledgable.
Good job folks and thanx much,
Doc
Doc
6/9/2005
I highly recommend this service.
On Sunday night, I ordered a Class I Hitch for my 1997 Subaru Impreza. By Wednesday afternoon, I had it installed and ready for use.
I'm completely satisfied with my transactions with etrailer. I searched around and they definately had the best price. The product was shipped quickly, complete with adequate instructions and hardware, and met all of my expectations.
Gregory
6/9/2005
Great transaction, shipping time was great with a good price. Im totally satisfied, Thank You.
Jarrod
6/9/2005
I would like to thank you for your, fast and courtious service. Received adapter 2 days after order. Will be back for any future hitch parts. Thanks again Marlin
Marlin
6/9/2005
Ordered hitch on a Tuesday afternoon, hitch arrived Thursday morning !! Very impressive shipping time !!! Loking forward to installing hitch on the vehicle !!!
Michael
6/9/2005
What a great transaction. I found a hard to find hitch at a reasonable price, it was in stock and ready to ship. I recieved the hitch and connector in three days. Installation was a breeze and only took about an hour. Thanks for providing great service.
Mike
6/9/2005
Outstanding service! I placed an order on the night of 7 June and I had my item in the afternoon of 9 June. I paid extra for 3 day service but had it in a day and a half. My buying experience from etrailer was excellent all around.
Terrence
6/9/2005
Excellent. Well designed website. Easy to use. Good product inventory. I hope the parts are as easy to install as the purchase was to consummate.
Greg
6/8/2005
I looked everywhere local for a lite converter, found it at etrailer, and at a great price. thanks etrailer team.
Marlin
6/8/2005
The girl I talked to when I ordered my hitch was very pleasant and helpful. Thank you very much. Ray
Ray
6/8/2005
I ordered it on Monday and got my order on Tuesday
Perfect!
Earnest
6/7/2005
Just what I ordered and it arrived earlier than I thought. Great work! Thanks.
Francis
6/7/2005
I'm a computer guy, not a car repair person and I have to say this was as easy as it gets. The only thing I didn't know before I ordered was that I needed to drill some holes in the car, but they are in the tire well of the mazda 6. This might matter if you're leasing, even then I can't imagine that they'd care that much. Couldn't be happier.
Jesse
Jesse
6/7/2005
Dang! You guys are quick!
Michael
6/7/2005
Thx for the fast service.
Pat
Pat
6/7/2005
Thank you so much for your fast service. We received our order today and very happy with the product.
Thanks again.
Ron
Ron
6/7/2005
Etrailer provides outstanding customer service and it is greatly
appreciated. I will certainly recommend etrailer to my friends.
Anthony
Anthony
6/6/2005
Thank you for the follow up! Now that's Customer Service!
Glenn
6/6/2005
Very pleased with the Custom towing mirror. In fact, I just ordered the matching passenger side mirror.
Very fast service.
Thank you!
Ken
6/6/2005
You guys don't waste any time...........thank you
Kenneth
6/6/2005
Great!!!! Had everything a person needs for trailering. Very fast transaction.. Would and will buy again
Thanks etrailer.com
Randall
6/6/2005
Thanks for your fast and efficient service. Shipping on the same day it was ordered is awesome. THANKS!!!
Scotty
6/6/2005
This was my first time to the site and i was able to understand and order the part that i was looking for. They made it easy for a person to locate what was needed for my project.
Thanks
Shane
6/6/2005
I had two places to order this part. The last time I ordered from you I remembered your prompt service, and I am very happy you have shipped on the same day I ordered. Thank you
Sterling
6/6/2005
Can't believe how fast I got the hitch for my van. Ordered it Wednesday, arrived on Thursday. Web site said 30 minutes to install. That is exactly how long it took, start to finish. Great price, fast shipping, very happy.
Thank you,
Paul
Paul
6/5/2005
Got my order on time as promised. Thanks good service!
Jeff
6/4/2005
Exactly what I needed and could not find them anywhere else! Great Price and good service and communication. Thanks etrailer!
Larry
Larry
6/4/2005
I had a great experience with Etrailer. The pricing was competative and the service timely and accurate. I live in California's High Desert so being able to order a hitch with all the accessories at one time and have it all delivered to my door is a great help
Steve
6/4/2005
What GRRRRReatTTTT!!!! Service. I received the order the next day. As in
overnight for only $4.99 shipping charge. Thanks, Wade
Wade
6/4/2005
I received this order yesterday. Thanks for the outstanding service. I
appreciate it!
Thanks,
Alex
Alex
6/3/2005
Ordered after breakfast, shipped before lunch. How much better can it get!
Andre
6/3/2005
Ordered a cargo carrier on a Tuesday and it arrived at my door on Thursday...and I did'nt even request any special shipping. It's refreshing to see a company so truly service-minded!
Bruce
6/3/2005
Excellent to deal with. The order was processed and shipped immediately. I should have the product by Monday!!!
David
6/3/2005
Sure was an easy way to get all the parts I never could find together at other local places. Prices with shipping were better than buying local again and it all arrived in just a few days with regular shipping so this is the place to go as far as I'm concerned. Oh, and the communication was exceptional.
David
6/3/2005
Thank you very much. I appreciate your time and effort. It was a
pleasure doing business with you and your company.--- Gary
Gary
6/3/2005
Thank you for your prompt attention to my order.
Steven
Steven
6/3/2005
Got it today. Incredible quality, excellent.
Thomas
6/3/2005
Great service, fast & Painless....I must admit I only stumbled upon your site, but will never forget it now...Thanks, Doug
Doug
6/2/2005
Got my hitch for my 2005 hyundai sante fe in speedy and fast delivery time, good job etrailer.com. The draw-tite hitch I bought bolted up in a perfect fit. You have me as a loyal customer when it comes to buying towing products in the market place. Thanks again for the great service you gave me. Jeff
Jeff
6/2/2005
Hi, I just wanted to let you know how pleased I am with service. Everything came packed nicely, on time, great value. Sincerely,Jim
Jim
6/2/2005
The customer service for this company is impeccable. We received an e-mail that our order was received, another when it was processed and another when it actually shipped. The order was placed on Tuesday and is scheduled to be delivered already on Friday.
Thanks!!! We appreciate the excellent customer service!
John
6/2/2005
Your web site is easy to find items. To place an order was easy and in tracking the order, it will be delivered today. Great job.
LaVerne
6/2/2005
I've got it 5 minutes ago, thank you for the excellent service! Yevgeniy.
Yevgeniy
6/2/2005
My shopping experience with etrailer was excellent. The product was shipped the very same day it was ordered. It was well packed and exactly as expected. I would definitly recommend etrailer to others.
Thanks!
Blaine
Blaine
6/1/2005
Easy to find accessories for my car at a reasonable price. Thanks!
Greg
6/1/2005
Thank you for your service and help you guy's are great and very
professional Installation was easy and simple with the instructions you
sent. I will always recommend E-Trailer to all my friends and family.
Thanks,
James
James
6/1/2005
etrailer have good items and every thing i need thanks jeff.
Jeff
6/1/2005
Thank you, so much... I wish all companies set themselves to the standards
that your company has exhibited from ease of ordering, to a nearly instant
confirmation email, and quick employee contact. It definitely makes a
difference. Thanks again!
Kyle
6/1/2005
Wow! Thanks ... that was very fast!
Appreciate the quick turn-around!
Zach
Zach
6/1/2005
I was very pleased, ordered at 3:40 and it was shipped within 2 hours on that same day. Also the price was over 30 dollars less than other web sites, Great Job!
Dirk
5/31/2005
Even though it was a holiday weekend, I'm pleased to see how fast the order was processed and shipped. Gives me and should show other customers that you care!!!!
Eddie
5/31/2005
THANK YOU THANK YOU THANK YOU. We needed to get this bike rack in time to leave for vacation this Friday. Thanks again! Your company is the BEST!
Mike
Mike
5/31/2005
Well done. No problems with obtaining item. Delivered on time. I called to clarify what would be included and got an immediate (and accurate) answer. Would use again. Thanks.
Tom
5/31/2005
Very good experience. Ordered online with no problems. Hitch and wiring came much earlier that I expected. It was easily tracked, too. Will order again soon.
Scott
5/30/2005
I just wanted to let you know how much I appreciate the quick reponse and shipping of my order, as well as the quality product. Thanks to all, Jeff
Jeff
5/29/2005
Shipment was great and prompt. Everything arrived with no problems.
David
5/28/2005
Excellent service! Order was correct and shipped fast. One small part was broken during shipping but they replaced it the same day and shipped First class Mail.
I would definatly use them again.
Ken
5/28/2005
I placed an order late on a Tuesday night and by 8:20 the next morning they sent a confirmation that everything was in stock. An hour and a half later they sent an email saying that it shipped. Two days later UPS dropped it off and it was shipped ground to Minnesota.
That is amazing service. Very good communication, fast shipping, and good packaging.
When you ship a big metal object like a trailer hitch you can expect the box to suffer some damage by the shippers. When it arrived, there was a hole punched in the box. Etrailer taped all of the small parts to the hitch in such a way that nothing was lost or damaged. I ripped the small bags containing parts trying to get the tape off but that is a small price to pay to prevent parts from getting lost.
Way to go etrailer! I give you my highest recommendation and will refer you to my friends.
Larry
5/28/2005
Got the package in time for the holiday. I thought the bike rack was a bit
expensive when I ordered, but after the fact was very pleased with the
quality for the price. Thanks for the great service.
Lew
Lew
5/28/2005
I recieved the my hitch in record speed (Overnight). I took the old one off and put the new one on in less than an hour. Thanks
Mark
5/28/2005
Very fast shipping, easy to search website, and great tech service. I highly recommend this company for anyone needing any type to trailering equipment.
Martin
5/28/2005
I ordered a custom made hitch for my new Ford 500 from you. I could not get it from Ford Motor Corp. because they told me it was not available yet, but you had it in stock. It only took three days to get it from you. I took it to my Ford dealer and they installed it in less than thirty minutes. The mechanic told me that it was the easiest one he had ever installed because there were no holes to drill. Everything was custom fit. Thanks for the fast and easy service.
Bobby
Bobby
5/27/2005
Great prices. Easy to navigate website. Extremely prompt shipping.
Brent
5/27/2005
I recieved my hitch. I will install it on monday. Thank you for the fast
delivery.
Derek
Derek
5/27/2005
Fast and good service. Nice to have business with You Guys. Prices are low!
Mindaugas
5/27/2005
We ordered an item on Tuesday, May 24th; imagine our surprise when it arrived this afternoon, just two days later. Also, the product is of the highest quality.
Thank you very much! This is our first order but you can be sure it will not be the last.
Carl
Carl Jr
5/26/2005
Ordered a cargo carrier for the back of my suv. etrailer said it would take 7 days to get. I needed for the weekend to start my vacation , e mailed them and asked to get it before weekend. To my surprise it arrived on Thursday
thanks
Chris
5/26/2005
WOW fast I ordered wednsday 1PM it's on the truck thurs morning.
Thanks this will make our trip to Vermont even better.
Gary
5/26/2005
Perfect! As usual, you guys pulled through perfectly!
Thanks so much!
Grant
5/26/2005
Hey guys, just received by new 3-ball chrome hitch in the mail. WOWWW> I was expecting a lightweight setup but what I received did not justice. You guys sure provided a superior product. Thought I might get myself a hernia from all that triple chrome solid steel. Believe me when I say you sure got a customer for life now. And for the price unbelievably reasonable. Keep up the good work everyone at etrailer deserves a big attaboy from me. Al Again many thanks
Jay
5/26/2005
I would like for you to know that you have a great product, the shipping was very fast and item was in excellent. condition. thanks.
Ronnie
5/26/2005
E-Trailer has the best prices and the most user friendly website. A pleasure doing business with them!!!!!!!
Scott
5/26/2005
Thank you. That is great service.
Dave
Dave
5/25/2005
Great prices and fast shipping, I saved ove 150.00 on one part, based on the same part from my Chevy dealer
Gary
5/25/2005
One of the best internet order experiences I have had. Excellent service, quick delivery, and big savings on my total cost. Great Job! I'll be placing my second order soon.
Howard
5/25/2005
I am impressed!! Fastest response of any company I have ever dealt with on the net.
Frank
5/24/2005
Very good plased order within 2hours had tracking# was all ready for shipment. Thanks Frank
Frank
5/24/2005
Easy to use and complete web site. Quick turn around with the order
Gordie
5/24/2005
The best company I've ever dealt with. Order shipped within 50 minutes. Thats almost unheard of!
Mike
5/24/2005
You guys ROCK!
THANKS!
Chuck
Chuck
5/23/2005
Great product, excellent service.
Felix
5/23/2005
Service and products could not be any better.
Thanks alot,
Ken
Ken
5/23/2005
This is the 2nd time I have shopped at etrailer.com and I've been very satisfied both times. Shopping here is a pleasant experience!
Wallace
5/23/2005
I would just like to thank you for handling my order as fast as you did. I had my hitch in three days and I already have it installed.
Many, many thanks.
James
James
5/22/2005
THE BEST
Bob
5/21/2005
Shipping was very fast. Great Service
Jean-Frantois
5/21/2005
My hitch for my Honda Pilot was delivered to my door in four days, and it took less than an hour to install hitch and wiring by myself. All for about $200(the Honda dealer wanted over $800). Thanks-Pete
Pete
5/21/2005
This is my second experience with etrailer and I am impressed.
Great service , concern, help, response, It renews my faith in AM business.
Thanks
Warren
5/21/2005
After experiencing the worst service imaginable at a local [xxxxx] business, I decided to see if there were any user friendly trailer web sites. Etrailer.com is awesome! Easy to navigate web pages - I found my wiring harness in seconds. Thanks etrailer.com!
Ernest
5/20/2005
GREAT COMPANY ....
SUPER FAST SHIPPING REALLY IMPRESSED!!!!
Eva
5/20/2005
Thank you for the very fast shipping. I will be buying a 5th wheel hitch
from you. Thanks again.
Gene
Gene
5/20/2005
Thank you for your courteous customer service.
Jeff
5/20/2005
Great service. Great product. Great price. Installation was simple but not easy to do alone. Bolt holes in frame were rusty and tough to thread. Need someone to hold the hitch as you get the bolts started.
Karl
5/20/2005
U folks are the BEST!!!! Thank you.
Marshall
5/20/2005
I have bought a full hitch for my Honda CRV and 2 wire adapters. My experience with e-trailer has been nothing short of spectacular. I especially like the shipping notice as I can plan setting up the trailer and heading to the racetrack…
Robert
5/20/2005
I do not make many purchases over the internet so I don't have a solid frame of reference. However, the experience I've had with etrailer has been both seamless and flawless. I especially appreciate the communications. I was kept informed of each step from order received, to the product showing up at my door: cudo's to the staff!
Also worthy of compliment is the ease of locating etailer, and the prices of the products I've ordered. Their website is set up to easily guide the customer to find the right parts to sucessfully complete the project.
Pricing is such that I saved more than half of what it would have cost to have the project done by a retailer.
Thank you etrailer!
Wayne
Wayne
5/20/2005
Found your site on google, after a quick search I found the bike rack I wanted at a great price. Placed my order, and just under a hour 3 emails, 1, order recieved, 2, order in stock, 3, order shipped. Never have I had such luck with a online shop. Thank you
Alan
5/19/2005
Absolute best price I could find
along with the best price on shipping.
That is why I used eTrailer.
Almost immediately I recieved
order and shipping conformation emails.
According to the UPS tracking
# they provided I see my hitch will be
delivered tomorrow.
I saved about $70 over local suppliers
and at least a few dollars over the
best prices I could find on the net
and shipping costs were much less.
Hey, I'm happy and I don't even have my hitch yet.
Thanks eTrailer
Cheryl
5/19/2005
I was very pleased with the customer service, the product and how quickly I received. Thank You.
Douglas
5/19/2005
Awesome!!!!!!!!!!!!!! Super fast shipment. Save lots of money! Super service. Will definateley buy from again!
Gary
5/19/2005
Best prices, cheapest shipping, email updates on progress, shipped same day as ordered, billed to card correctly, and the right part arrives. What more could you ask for? Great Work!
Rod
5/19/2005
wow ! ultra fast shipping and overall a smooth transaction. do not hesitate to order from these folks; i am very impressed and would order again in a heartbeat. thank you.
TW
5/19/2005
I have never dealt with a company that compared with etrailer.com. The service was unbelievably fast. I received two emails updating me on the status of my order and it was shipped the same day I purchased it. I received the hitch the next day and the shipping prices were very reasonable.
If I need another product relating to hitches or trailers, etrailer.com will be the first company I contact.
AWESOME!!!!
Tyler
5/19/2005
Very fast in processing order. Was shipped the same day as ordered. Once received, all itmes were there and installation was easy. I am not mechanically inclined, but this took about 40 minutes to install. Can not go wrong with etrailer.com
Brian
Brian
5/18/2005
I've been ordering from you guys for a while now and all I can say is A++! Your website is easy to navigate and I receive my order in a couple days every time. Your prices are unbeatable. Thanks again!
Keith
5/18/2005
I ordered a receiver hitch and wiring harness for my Ford Explorer on friday 5/13 and it was delivered on tuesday 5/17! The hitch was a simple four bolt install and the wiring couldn't have been easier. I will definitely buy from this company again.
Ray
5/18/2005
Great prices!
I was real close to buying a hitch from a local dealer, but then I found out about etrailer and I saved about $70.00. Hitch arrived in just a few days.
Great job guys!
Rick
5/18/2005
So far customer service has impressed me, it has been great. If I receive the right parts on time as I have been instructed, I will give Etrailer an A+.
Stephen
5/18/2005
First class operation so far. Best price I could find and I really shopped the net.
Walt
5/18/2005
Hi I just wanted to say thank you for a smooth transaction and perfect sale. We were worried with our stow and go seating in our van things would not fit but thanks to a great website everything fit perfectly and was on the van in 40 minutes!! Shipping also was amazingly fast!! Belinda
Belinda
5/17/2005
Great service. Shipped same day I placed order. Thanks
Chris
5/17/2005
We had a great experience with etrailer.com! Our products arrived in just a couple days and we saved lots of money. Our products were top notch also.
Julie
5/15/2005
Wow, you guys are fast!
Thanks
Randy
Randy
5/15/2005
According to etrailer information the hitch was shipped on May 10th and by May 15th it was already installed on the vehicle. Excellent service, a quality product and accurate instructions.The instructions were so good the sheet stated when installing the spare tire a little "persuasion" may be necessary after the hitch is installed. It was nessary.
Bob
Bob
5/14/2005
Just wanted to say thanks for the quick transaction! I ordered this hitch on Monday, it arrived Wednesday, and was installed on Thursday! Good product, good price and very fast!
Bruce
Bruce
5/14/2005
I am VERY pleased with the hitch I purchased from you for my Saturn SL1. First of all, I very rarely order such items over the internet but took the chance on this. The order was processed, and sent in a timely manner and I received all the items I ordered.
The hitch itself fit PERFECTLY! Installation of the hitch was very easy because it FIT in the first place, everything went smoothly by following the well written directions.
Thank you, I respect your company and recommend anyone wanting a hitch should check with you first.
Dan
Dan
5/14/2005
Quality hitch at excellent price. Would do business with again. Thanks etrailer.com.
Leonard
5/14/2005
Best price I could find and the net and the shipping only took two days...ground!
will do business again, thanks
Jeff
5/13/2005
Thanks - you guys have been a pleasure to work with and I would recommend
you to others.
Regards,
Mike
Mike
5/13/2005
We received the trailer hitch cover yesterday and it is great. We wanted
something special from Montana and the cover was just what we were looking
for.
Thanks for the prompt attention.
Sue
Sue
5/13/2005
You all have a good crew working for the company. The Customer service rep. was very helpful. Your prices are GREAT!
Ad
5/12/2005
The gentleman on the phone was very nice and helpful with my couple of questions. I was very impressed that he did not treat me like a "woman" calling and not knowing what I was talking about. My husband is looking forward to receiving the hitch and we would certainly do business with them again over the phone
Cathy
5/12/2005
Wow, thanks. That's fast!!
I appreciate it.
Charles
5/12/2005
Great products, fast shipping, will keep coming back. Dennis
Dennis
5/12/2005
Very easy to navigate your site and you had a great selection. Checkout was easy and you shipped the next day. WOW you cant get much better than that. Thanks
Jay
5/12/2005
Very good! Shipping is fast, and web page is easy to navigate, Ill be back for Sure. Thanks for the quick shipping.
BTW my local trailer supply wants 29.99 for the same ball I got from you for 15.95!!!
Mike
5/12/2005
I was very happy with the service from etrailer.com. I recieved my hitch on time with no problems.
Thank you,
Scott
Scott
5/12/2005
As a first time shopper I found my experience great. The website was wonderful, fast step by step, just plain simple. The salesperson was very knowledgeable and answered all my my questions. You also have a great line of products.
Steven
5/12/2005
Received my trailer hitch very quickly and installed it myself with very little effort. Great Product and excellent timing on the shipment. I would order again in the future. Very Pleased..Thanks etrailer...
Darin
Darin
5/11/2005
I can't even imagine what could have gone better. Welds look great, parts all there, service was friendly, helpful, and faster than I could have imagined. I give the highest recommendation possible.
Doug
5/11/2005
I needed a specific hitch for my vechicle, and I needed it fast. Where most suppliers (local) only offered a single option/ brand, etrailer had 3. Also the local suppliers all had to special order the part -- I couldn't wait or count on them delivering on time. etrailer had all my options in stock and were able to ship same day. Great service and price! Thanks.
Greg
5/11/2005
Ordered parts on Sunday afternoon, and they showed up at my house Tuesday--wow! Great web site easy to use and fast. When I need something else you sell I will come to you first. I wish everyone performed as well as you do, but thats expecting too much.
John
5/11/2005
I ordered the hitch on Monday morning and it was waiting for me when I got home at 4PM on Tuesday!
My next purchase is a cargo carrier and you can bet where I'll be getting it from.
Kent
5/11/2005
Outstanding service!
Lewis
5/11/2005
The hitch was shipped out on time and received in 2 days
Mark
5/11/2005
I ordered my hitch on Sunday night, it arrived wednesday afternoon a whole day ahead of schedule. Very Fast service. I am impressed
Matt
5/11/2005
Great service, great product, parts came in the afternoon between myself and my son we had hitch on and ready to go in less than a hour. Thanks for everything.
Tom
5/11/2005
Everything was great good communication and great prices on great products
Addis
5/10/2005
Website is laid out well and my hitch was shipped the morning after I placed the order.
Evan
5/10/2005
I've made hundreds of orders online in the past few years. I have to say etrailer.com ranks as one of the best! I couldn't believe how fast the order shipped! I would recommend them to anyone, and I will recommend them to everyone!
Thank You etrailer.com!
Steven
5/10/2005
Quick turnarond on internet order.
Great feedback on tracking ext...
excellent company
Erik
5/8/2005
Thanks for the great customer service !
Tony
5/7/2005
Great product. Great customer service and prompt shipping. What more could a body want? Oh! and a super low price and fair shipping charges.
Ed
5/6/2005
Very impressed with the follow-up and prompt service.
Mike
5/6/2005
Excellent service over the phone. I went to check the tracking the next day and was suprised to find my package was on my door step in 1 business day! Every thing intact that I had ordered. I highly suggest using this company. One of the best I have dealt with yet.
Sean
5/6/2005
Fantastic! One of the smoothest internet transactions I've ever experienced.
These guys know how to please on-line shoppers with easy ordering, constant feedback and extremely fast shipping.
10 out of 10.
Jeff
5/5/2005
got my hitch in fine shape-- installed already--thanks!
Lee
5/5/2005
I am very pleased with your service. My order was delivered promptly and the item is very good quality.
You will probably be hearing from me again.
Thank you,
Ninfa
Ninfa
5/5/2005
Your website made it easy to find my part and quick to check out.
Also it was one of the lowest prices I found on-line with the cheapest
APO military friendly shipping for sure.
Thanks again, can't wait to install and pull mine and my son's dirtbikes around Germany.
Sammy
Sammy
5/5/2005
You guys are fast. Wow.
Eric
5/4/2005
I received the receiver hitch for my car and bike rack fast and everything works great. The hitch was a little difficult to install, but worth it. I look forward to taking my bike with me now and its much easier using the receiver rack than putting the bike in the trunk.
Jesse
5/4/2005
I was delighted that what I ordered was shipped and got hear on time just like you said and the parts fit perfectly.
Kenneth
5/4/2005
Received order yesterday, 5-3-05...in execellent condition with all hardware intact...Thank you for your prompt shipping of my order.
Louie
5/4/2005
The hitch for my van arrived very promptly. etrailer.com had a great price and offered excellent customer service.
Steve
Steve
5/4/2005
I ordered a hitch for my 2004 Isuzu Rodeo. It was shipped quickly and arrived only 2 days later. The hitch fits the vehicle and all materials needed were included. I received updates throughout the short time before my item arrived. A great experience, start to finish!
Terry
5/4/2005
Wow, that was fast! I knew I loved this company for a reason. This is the second hitch I've purchased from you and now I remember why. I also very impressed with the price, workmanship and ease of installation.
Thanks,
David
David
5/3/2005
Gentlemen; You want to know what I think? I think that you are the most fantastic internet supplier that ever existed. My order shipped less than two hours after I placed it and arrived exactly when you said it would. I have dealt with many online retailers, Dell, Sharper Image, H-P, etc.. They can't even compare to your service. The Valley hitch arrived at 2 P.M. and was on the truck at 2:25, a perfect fit just as I expected from Valley as I have used them for 30 years with never a disappointment. Your price was at least $30-$40 less than the competition.
Great job, I am a very satisfied customer........THANK YOU!!
Dick
5/3/2005
ETrailer.com had the parts we needed when we needed them. Shipping was fast and accurate. Thanks, ETrailer!
Greg
5/3/2005
Faster transaction than I expected. Flawless transaction at a GREAT price.
Thanks
Michael
Michael
5/3/2005
The bar arrived at 2 P.M. today. Thank you for your prompt and
courteous service
Ray
5/3/2005
It was a pleasure doing business with you. You and your staff were well educated on your products . My order was processed and shipped quickly and when it was received, everything that I ordered was packed and in perfect shape. I install the hitch , the instructions are clear and complete. I would recommend etrailer.com to others.
William
5/3/2005
Awesome! Very quick shipping, well packed and it fit just as described. OK, it took me a little longer than the .3 hour time estimate, but in all honesty if I did it again, not duplicating my previous errors, it would be close. Me and my CR-V are very happy. Keep up the great work!
Brian
5/2/2005
It was a pleasure doing business with you. You and your staff were well educated on your products and I greatly appreciated the suggestions were made. My order was processed and shipped quickly and when it was received, everything that I ordered was packed and in perfect shape. I haven't had a chance to install the hitch yet, but the instructions are clear and complete. I would recommend etrailer.com to others.
Fred
5/2/2005
E trailer has been a pleasure!
Graham
Graham
5/2/2005
Thanks for the speedy service!!!
John
5/2/2005
Of cousre I don't have my ordered PKG yet. But very impressed w/the service so far. Wasn't sure about the company. But being from MO. myself I knew they had to be great!!
Thank you
MaryJo
5/2/2005
I just had to say thanks. I happen to be home when the hitch was delivered, here it is about a hour after I signed for it and I'm e-mailing you to say thanks. 3/4 socket and a milk crate (to hold one end up) and I'm finished. thanks again.
--
Paul
Paul
5/2/2005
Prompt handling and shipping. Installation even quicker than indicated.
Pete
5/2/2005
Shipment of order was prompt.
Shipment notification allowed me to track delivery.
Delivered on the date stated.
Products fit well to specified vehicle.
Would use this supplier again without hesitation. Give highest rating.
Randy
5/2/2005
Hitch has been installed and works great. Will be ordering other items for it. Thanks.
Walter
5/2/2005
The shopping experience on etrailer.com was very easy.Showed the exact hitch I needed for my year and make auto.Other sites suggested a generic brand which may or may not have fit.I haven't recieved delivery yet but is promised in next 2 days. Cost was very fair and prompt emails to keep me imformed of my order. I plan to shop here again for special items for my auto.
10 rating so far.
Donna
5/1/2005
I think your prices are excelent. You gave me a fast response after my order to let me know what was happening with my order. I liked being able to track my merchandise. I will shop with you again. I am ordering a wiring harness from you right now as a matter of fact. Thank you very much. If I need anything else I will shop with you. Thanks Again.
Richard
Richard
5/1/2005
Thank you
... for your quick service, plus it is a small thing but I like the idea that you sent the bolts in the package, I have had other brands that did not do that and had to go hunt some up.
... Thanks again
William
5/1/2005
I don't normally give good service, praise. I was shocked at the 1 day delivery and the trailer hitch anti-rattle & lock was exactly what I needed.
Thanks,
Bob
Bob
4/30/2005
Great product! I compared your price with local people who install trailer hitches, and you were the best price around.
Darrell
4/30/2005
You guys are great!
John
4/30/2005
good price and real fast shipping.
customer service answers questions fast
good experience on all counts
Jim
4/29/2005
the woman who took my order was great! Friendly, helpful, & knowledgeable! I wasted over 2 hours calling local area businesses looking for a hitch and being put on hold while un-knowledgeable people tried to figure out what I needed and whether or not they could get it. Finding your site via [search engine] was the best part of my whole day! Thanks a bunch!!!!!!!
Phylis
4/29/2005
The process was very easy. Also my emailed question was answered very quickly
Ron
4/29/2005
What a great customer service process you guys have! Immediate shipment and tracking notification along the way. Unbeatable -
Bob
Bob
4/28/2005
My experience with your website and ordering the part was very easy and very enjoyable in navigating to different products that was advertised.
Dzung
4/28/2005
I ordered bike rack and recieved item in time specified and very pleased with merchandise.
Gary
4/28/2005
The hitch was at my house when I got home today!
Thanks very much for the great service.
Larry
Larry
4/28/2005
Awesome!! I ordered on the 27th and received on the 28th. This is the second time I have done business with etrailer and it has been the same both times.
Shawn
4/28/2005
O.K. so the shipping was super fast and I chose the cheap method. I ordered late Tuesday afternoon and it showed up on Thursday! I needed a 7 pin trailer harness - I got exactly the right part, good price and they have great on-line instructions that made installing it very easy. I saved $125.00 by doing it myself. I could go on about the great service or you could just try them and find out for yourself.
Tim
4/28/2005
This is the third time that I have used etrailer for hitch equipment. I tell all my friends that they are the best. Great products at unbeatable prices.
Tom
4/28/2005
I ordered my brake controller on sunday night and had it wednesday morning!!! You guys are great! You have a new customer for life!
Thanks
Bill
4/27/2005
I am so glad I found "etrailer.com"! Not only do you carry a great selection of items - but I was pleased to see quite a few of the rather "hard to find" pieces as well...including the one I was looking for.
I ordered my "shank" which arrived right on time and in perfect condition! The shipping update was also appreciated as it allowed me to plan on being home to receive it.
I'll definitely be returning for many more items in the future :) Thank you "etrailer"!
Mary
4/27/2005
Thank you SO much. You have put my mind at ease. Your quick response is very much appreciated. Your customer service will definately cause me to shop at your website again. I will recommend you to friends.
Thanks Again,
Greg
Greg
4/26/2005
Just like my first hitch from etrailer, great price, great service and quick shipping. I will buy from you again.
Guy
Guy
4/26/2005
wow everything was just perfect never had a job go so smooth everything lined up and bolted together just like you said and the installation sheet explained everything to the t i am very happy with your product its the greatest thank you
John
4/26/2005
Easy to find what I was looking for and item was delivered very quickly
Paul
4/26/2005
Second order with etrailer and I am super satisfied! Great selection, efficient communication, outstanding prices. Thank you!
Rob
4/26/2005
I just had to write to let you know how very satisfied I was to receive your products. Within an hour or so everything was mounted and functional. Everything fit perfectly and with very little effort. I will recommend your site to all my friends who have a trailer need. Thank you very much indeed.
Edgar
4/25/2005
Hitch shipped the next day and arrived in a couple of days. I especially liked being able to track the progress as it traveled from MO to TN. It fit my Astro Van perfectly and the price was very reasonable. Ted.
Ted
4/25/2005
Service with a smile!!! items were delivered fast,no problems.
Mike
4/24/2005
Great service!
CW
4/23/2005
I thought etrailer was extremely fast i ordered my ball mount on a thursday and had it by monday of the following week and it was sent by standard shipping
Jordan
4/23/2005
Excellent service. I've ordered through etrailer.com many times now. It is one of the easiest sites to shop on.
Great products and everything was delivered when promised.
I'd recommend etrailer.com to anyone who shops online.
Thanks,
Chris
Chris
4/22/2005
I really liked the way my bike rack was packaged. It arrived in supper great time and the rack had no scratches or dings thanks to the great packaging. Keep up the good work and thanks for a great product.
Elias
4/22/2005
Just received my hitch for the 2005 Hyundai Santa Fe. Had it installed, the mechanic said that this was the first one he installed without drilling holes or modifying anything, went on like a piece of cake!! including the wiring it was done in an hour. great product, great service!!!
Gordon
4/22/2005
I have always been pleased with etrailer.
James
4/22/2005
Fast and easy to make selection and order. Unit shipping same day!
John
4/22/2005
No problems, shipped quickly, as advertised -- good online experience!
Josh
4/22/2005
Fast service, and was just as easy to put my hitch on as they said it would. Actually did it in 20 min instead of the 30 they said ........
Anthony
4/21/2005
My buying experience with etrailer was a very good one. I ordered on a Saturday , and they emailed me on Monday that the items were in stock and would ship within 24-48 hours. On Tuesday I received an email that the items had shipped and I received them on Thursday. Less than 5 days after my order I had the items in my hand. Thank You etrailer for a good online shopping experience , I highly recommend etrailer and will buy here again.
Mike
4/21/2005
I'm very pleased with my purchase of my trailer hitch from etrailer. The ordering process was simple and I recieved my merchandise earlier than expected. I will continue to use etrailer.com for all my further tailer needs. Keep up the good work!
Paul
4/21/2005
I'm very happy with customer service that I had received from your company.
I got all e-mails leting me know what is happening with my order.
THANK YOU!
ALEX:)
Alex
4/20/2005
My order was processed promptly and shipped soon after. The items were exactly as described and fit perfectly.
Thanks!
Bruce
4/20/2005
I received my hitch very quickly. It was a matter of 25 minutes to install. I was shocked that it really was that quick and easy.
Laura
4/20/2005
I ordered a front hitch for my E-350.
Excellent price.
Excellent communication.
Prompt delivery.
Couldn't have been better.
Did run into a little installation glitch. The access holes in the frame were fine for the backing plates, but needed to be enlarged a little to accommodate the carriage bolts.
Very, very happy with the entire experience.
Jeff
4/19/2005
Quick shipping. Easily installed. Took a little over an hour, had trouble removing existing bolts on the van. Overall a great hitch and installs easily
Jim
4/19/2005
Excellent product! Good instructions and installed without a problem. No complaints here....
Lonnie
4/19/2005
Ordering - Great
Communication - World Class
Value - Great, I was able to have all parts from one place rather than running around many towns
Matt
4/19/2005
I searched many internet sites to get the best price, and etrailer.com was 10% cheaper than the next lowest cost site. They notified me of shipping my items the same day. I would refer etrailer.com to anyone interested in trailer related products.
Thanks!
Andre
4/18/2005
It was my first time hooking up a trailer. I didn't know exactly what i needed or where it had to go. I went to Pepboys, Uhaul, The Ford Dealership, Camping World, and some RV place; none of them had the wire harness I needed. And they all had different stories about what exactly i needed. Etrailer had it explained it and even showed pictures of where it went, it was great.
Martin
4/17/2005
I have recieved the hitch and it took me 30 minutes to install. Thankyou
and nice to do business with your company again...
Charles
Charles
4/16/2005
I was very satisfied with my purchase. It was very easy to install the hitch I ordered. I saved alot of time and money thanks to e trailer. Thanks again for all your help.
Libby
4/15/2005
I like your website and the shipping is quite fast. I will order from you again when I need more items.
Patrick
4/15/2005
Just wanted to thank you again for helping me out with the grease seal parts
on Wednesday. They arrived Thursday morning and were actually the correct
parts! The timely delivery of the parts kept me out of a jam -- many thanks
for your help.
Best Regards,
Bill
Bill
4/14/2005
I thought the service and the prices were fantastic! Thanks etrailer for making my shopping experience great!
Brian
4/14/2005
Exceptionally easy to select and order the correct hitch and lighting harness. Product was received three days after placing order. I could not have been more satisfied with the entire process.
Harold
4/14/2005
Just a big THANK YOU for the great hitch and wiring! It was very easy to install.
Jon
4/14/2005
I've only made a few purchases, but etrailer always has what I need at a good price. The web site is good, shipping takes place as it was supposed to and I get confirmation emails every step of the way.
I have dealt with so many companies online, where I do most of my purchasing, that can seem to get anything right.
Etrailer is great!
Ron
4/14/2005
UPS just delivered my order. Thank you for the prompt service!
Therral
4/13/2005
I have placed two different orders and each one of them was handled with great respect. THANKS.
David
4/11/2005
Great Price, Fast Service, Easy Installation, What else do you need? Thanks for your help
John
4/11/2005
Great price, super product, reasonably quick shipping. I had 0 problems with my order and would easily buy from etrailer again. They have an easy to use search and good pricing. Thank you!
Lee
4/11/2005
Thank you for keeping me informed about this order. I do appreciate it. The
order arrived Friday in great condition. I installed the hitch and wiring
kit yesterday in about 3 hours. Everything went together just like I hoped
it would - no problems. Thanks for a great product. In the future, if I need
to add a hitch to a vehicle, I'll look to you first.
Kelly
Kelly
4/10/2005
Thanks for making my on line purchase so easy. Price was right, notified when the hitch was shipped and the best part.......it fit. Will pass the word. Thanks
John
John
4/8/2005
The price and shipping charges were very reasonable and the turnaround was excellent.
John
4/8/2005
I really like the great level of communication following my order. I like getting emails confirming the order, saying when it is going to be shipped and then sending info about the shipment. This all makes me feel good about my order. Thank you!
Beth
4/7/2005
Excellent Service.
Dan
4/7/2005
thanks. you guys rock!!
Munro
4/7/2005
Arrived today,fantastic!
Harry
4/6/2005
Fantastic, products are half the price of local companies and the shipping time was fast and direct to my door.
I will always use and suggest etrailer.com.
Jim
4/6/2005
Nice hitch at great price and no "hitch" with the order, fast and accurate!
Harry
4/4/2005
Just wanted to say "thank you to everyone at E-tralers", your prices were better than all the competition, but your service was first rate. Great in communication (e-mail) and fast shipping.
I had the hitch and wiring harness on my honda element in less than 3 hours.
The Honda dealer hitch and installation quote was $611.00!!! I paid about $150.00 (with shipping) and now have close to the same hitch.
Thanks again, and keep up the great work.
Howard
Howard
4/4/2005
Best price, fast shipping, nice hitch thanks Rick
Rick
4/4/2005
Excellent shipping, great quality; would recomend highly
Norman
4/3/2005
Excellent company to deal with....I received the hitch I ordered promptly and easily installed it as the instructions described. I might add the hitch is mostly hidden from view without detracting from the appearance of my van.
Bill
4/2/2005
The hitch was in stock, I received it in four days......Thanks for the fast service.
Marcus
4/2/2005
Best prices, best shipping, contact techs just great. Overall best company I have used on the computer.
Joe
4/1/2005
I rec'd the package when promised. Great doing business with e-trailer.com .Keep up the job work.
Jon
4/1/2005
Perfect. Very fast service. Look forward to using you in the future.Thanks
Allan
3/31/2005
This is the second hitch that I've purchased from etrailer. I did extensive shopping, and etrailer has the best prices. Their products are top notch, and I've had no problems at all with doing business with them.
Jay
3/31/2005
Just ordered my hitch cover and lock yesterday morning. 24 hours later it's been shipped on the the way to my house. Very good turn around time. I'll definitely use your site again in the future!
Derek
3/30/2005
Fast and friendly service.
Jay
3/29/2005
I was very pleased to find etrailer.com on the internet. I shopped around different sites and even priced hitches in my area. No one could beat the prices of etrailer.com and no one has shipping this low. Thanks etrailer I am a very happy customer. I will be doing business with you in the future.
Jon
3/29/2005
This was a nice and smooth purchase, the right part and the right price, thank you guys!
Alex
3/28/2005
Good quality product, packed well, at a fair price. Now what more can you ask for!
Thanks,
Bob
Bob
3/28/2005
etrailer.com had the part in stock ready to ship. Auto parts stores had to order the hitch, and it would have cost me about 30% more. I am very pleased.
Dave
3/28/2005
etrailer was easy to place an order through and shipped my hitch fast.
Lance
3/28/2005
I ordered my trailer hitch last weekend.
The hitch was delivered on Friday.
I installed the hitch in an hour.
I am one very satisfied customer.
Thank you,
Chuck
Chuck
3/27/2005
etrailer had the best price on a shock for my boat trailer hitch so I ordered from etrailer.
Dick
3/25/2005
EXCELLENT! Customer Service and emails. VERY FAST shipping. Thank you.
Steve
3/25/2005
I recieved my hitch, opened the carton, all parts recieved. Awesome, thanks!
David
3/24/2005
Great job,keep up the good work. The site was easy to use,fast & accurate. I got the hitch in less than a week, got it installed & i'm on my way. Thanks
John
3/24/2005
Great price on hitch! Super quick shipping! Ordered on Sunday and had it on Wednesday! Couldn't ask for more.
Larry
3/24/2005
Everything was perfect! Thanks for the quick ship and response
Travis
3/23/2005
Great product/Great service. Thanks
Jim
Jim
3/22/2005
Got it! Fits perfectly! Looks awesome! Thanks for all your help and updates.
David
David
3/21/2005
This was the first time I have ordered from your etrailer and it is a
pleasure to deal with a company where the web site works so smoothly and the
CS follow-up is prompt.
Have a nice day !
David
David
3/21/2005
I bank online and shop online a great deal. This company is one of the best online shops I have encountered. I wouldn't consider using any other source if they offered what I was needing. From the ordering process to the shipping and recieving all first rate.
Nathan
3/21/2005
my husband just received his trailer hitch. He's already got it on and working!! What a breeze!!!and it looks like it came right from the factory. He is more than happy with the product. Thanks Susan
Susan
3/20/2005
Received order, shipping and service was very fast. Thanks
Kurt
3/18/2005
Thank You so very much for your great help and quickness to ship our hitch...YOU ARE GREAT>>>>
Stanley
3/18/2005
We received our orders very quickly. We ordered the POW/MIA hitch covers and they are very well made and one of a kind. Thank you for giving us the opportunity to honor and remember those who are still MIA .I would highly recommend this company to anyone who is looking for somthing unique. Thanks Again!!
Cheryl
3/17/2005
I'm very happy with etrailer.com
Mike
3/17/2005
Just as ordered, on the first try and again fast shipping and good packing.
Rob
3/17/2005
Very good service and fast shipping
Robert
3/17/2005
Your so fast- wow! great customer service, email and you were so nice.
Thanks again,
Steve
Steve
3/17/2005
Just a quick line to let you know that I have received the above Order. Thanks for the fast shipping.
Albert
Albert
3/16/2005
I placed an order online a couple of days ago. The order has shipped. I was very impressed with the etrailer website on how easily the part was found and the detailed pictures on the construction.
Thank you,
Greg
Greg
3/16/2005
Thank you so much for a fast delivery. I'm very please with the way my
product was taking care and ship so fast. Thank you.
Orlando
Orlando
3/16/2005
Quick Shipping without a price gouge. Quality Product.
Dan
3/15/2005
Great Job - In this day and age of the internet I did a lot of research and settled with you guys for a Curt Trailer Hitch. Prompt service and a quality product make you an excellent business to deal with. Thanks
Daniel
3/15/2005
Same fast service and shipping as before.
Good prices, I will buy again from etrailer.
James
James
3/15/2005
The best selectionand quickest delivery I have ever had through any on line retailer!!!!!!!!!!!!!!
John
3/15/2005
Your web sight was very good and had all of the choices (as far as class of hitches) + instructions that you could view before you ordered the hitch. I will look you up for any future trailer needs. have a good day.
Reggie
3/15/2005
Same day shipping and they gave me a tracking # without asking for one! I Like that. Got the part in three working days like UPS said I would.
Thanks, Anthony
Anthony
3/14/2005
Excellent!
Bryan
3/14/2005
Fast shipping and great communication.
Purchased a Durango Hidden Hitch and Wire harness on a Sunday and received the Item on the following Thursday very pleased with product and will buy from again..
David
3/14/2005
Rec'd hitch/harnesses today, EXCELLENT service, will
use again!
Thanks!!!
Larry
Larry
3/14/2005
Far exceeded my expectations. great pricing. quick shipping. excellent customer service response. will go out of my way to use etrailer in the future. also will tell friends.
thanks mike.
Mike
3/14/2005
Fantastic service!!! From processing my order to delivery. I received timely email confirmation of order/shipping and tracking information. I would order from and recommend etrailer again.
William
3/14/2005
I have a 2004 Honda Pilot,and could't find a trailer hitch for it any where. Came across etrailer on the net,they had three to choose from so I picked the one I thought was the best for me.Ordered it one wednesday evening about 8:30 and received it the following friday.Very happy and pleased with the service and product.
Cliff
3/13/2005
Fast, easy to order and product as good as I expected. And did I mention fast. Ordered railed cargo carrier, cargo bad and cargo net on Saturday afternoon and had it at my house on Wednesday. (with no special shipping) and in a few minutes it was on my SUV. Actually the first cargo hauled was a full size sofa. Very happy I picked etrailer and would do it again. Thanks JOHN
John
3/13/2005
Fast shipping, great communication, UPS tracking is handy. Will buy again!
Aaron
3/11/2005
This is my second hitch purchase from etrailer. Great products, fast shipping, and low prices. Saving a BUNDLE by doing it myself. If you're thinking of installing a hitch yourself, this is the place to be.
Bob
3/11/2005
This is my 4th or 5th order from etrailer. I keep coming back because the site is easy to use and they ship it so quickly. To be successful in e-commerce, these 2 things are essential.
Frank
3/11/2005
I just wanted to say you guys did an awesome job getting my trailer hitch in
record time. I ordered it on the 9th and had it on the 10th. Way to go!! I
will be ordering with you in the future if I need anything!
Thanks alot
Nate
Nate
3/11/2005
Ordered a trailer hitch and wire harness for my chevy equinox and it was delivered in three days flat. They have a great web site. Their product selection is good and in stock. Anyone needing trailering equipment, this is where you want to get it.
Don
3/10/2005
Prompt service and shipment. Will shop etrailer again. Auburn hitch cover was exactly as shown. War Eagle!
Keith
3/10/2005
The hitch arrived in great shape and was able to track it's journey here. Very satisfied with my purchase.
Thomas
3/10/2005
I checked four websites to check for the lowest price and etrailer.com was the one. Thanks for not only low prices but also quick delivery. I will continue to use you in the future.
Valerie
3/10/2005
After very courteous help ordering two hitches they both arrived in a few days and the prices were terrific.
Clifford
3/9/2005
Great job. I will be recommending your company to my friends.
Dennis
Dennis
3/9/2005
great deals and fast shipping
Eric
3/9/2005
Etrailer had the parts that I needed. The price was the best that I found. Shipment was quick and the parts arrived on schedule. Highly recommended.
James
3/9/2005
I am a 1st time buyer. I ordered and recieved the parts on time and the quality and service was A+. I wanted to thank you and I will be ordering more. Good Job.
Mike
3/9/2005
My family loves to ride bicycles. We needed a new carrier for the family cruiser. Ordered one from etrailer, received it three days later. Installed the carrier was a little loose. Ordered the anti rattle and lock combo. Again three days to recieve it. Works great! Got 2 for 1 with the lock and anti rattle. Great service. Great products. Will tell everyone I know for trailer parts, etrailer.com.
Todd
3/9/2005
I order a trailer hich on Mon. by Fri it was on the truck. Fit just like you said and only took less than 40 min. to install. Good price to Thanks Jim
Jim
3/8/2005
Excellent. Exactly what I asked for and shipped promptly. Would do business again!
Paul
3/8/2005
Very quick shipping and good service. I had an issue with one package and they were prompt and courteous and took care of the problem right away. I'll continue buying from etrailer.com in the future.
Stephen
3/8/2005
For placing an order on the weekend I have received unbelievable service in the order processing and shipping. In a timeframe I have never seen before. The enter process has been extremly pleasant. Keep up the good work.
Don
3/7/2005
Excellent service and great price. The ability to track my order is a nice feature but certainly isn't necessary, since my order arrived before I had a chance to read the tracking e-mail. I haven't installed the hitch or wiring harness yet but if the quality of the parts is even close to quality of service, I'm certain they will fit perfectly. Thanks.
Randy
3/7/2005
Very fast delivery. Installed with no problems.
Ted
3/7/2005
The courtesy expressed to your customer is GREATLY appreciated. I will spread the word that etrailer.com is the place to shop for trailer needs.
Larry
Larry
3/5/2005
WOW!!! I am impressed..I ordered my Carrier,Bag,and Folding Basket Adapter on the 1st of this month at 8:09pm. It was on my door at 1239pm today 3/4. This was regular shipping too.. I was so impressed, I looked for something else to buy from you and Its ordered now. Thanks Again, I'll Be Back!!
P.S. I agree with the sticker for advertisements too. Send me one
Brian
3/4/2005
I enjoyed doing business with. Excellent prices and great shipping. Thank you.
John
3/4/2005
I would like to take the opportunity to say that i feel that you guys are one of, if not the only company with reasonable prices and excellent customer service. I would like to give you a suggestion, I think it would be a good idea to give your customers a nice stickers with your logo on it and this way you advertise your company for free. Again this is just my suggestion. Love you guys.
Sincerly,
Rogelio
Rogelio
3/4/2005
Thank you for the speed in which you processed my order. I will definitely recommend etrailer.com to my friends.
Brian
Brian
3/3/2005
EXCELLENT Service !!!!!! Faaast Shipping. Price was on the Money ! Everyhting went VERY smooth. My first Curt Trailer hitch, and the fit and finish is TOP notch. Bye Bye U-haul...Hello E-trailer !
Thanks again !
Fred
3/3/2005
Fast fast fast, excellent website. I wish all stores online or not would work this well.
Keith
3/3/2005
Ok, i have to say E-trailer rocks. I had been studying things that i needed for my hook up, priced what i needed out of a RV parts catalog, came up to around $150.00, the exact same thing from e-trailer, $81.05, including shipping, speaking of shipping, wow, they said up to 7 days UPS, i received my order just a few days after placing it. everything just like i ordered... thanks E-trailer....i'll be back for sure
Matt
3/3/2005
I think your company is doing a great job..
Pedro
Pedro
3/3/2005
If you have found the E-trailer web site, you all ready know about their great prices. What you do not know nor will you believe is their fast and accurate service. While other are installing internet ordering, E-trailer has it perfected. GREAT JOB AT-A-BOY to E-trailer
Richard
3/3/2005
You guys are great
Steve
Steve
3/2/2005
Thanks etrailer, for on time delivery!
John
3/1/2005
You guys had everything I needed and the feedback and service has been great.
thanks !
Keith
3/1/2005
I've been very happy with your service and impressed by the amount of information your site offers. You saved me a bunch of time figuring out how to hook up a trailer brake controller on my F-150. Thanks!
Jeramiah
2/28/2005
Wow! Great shipping - from MO to NC within 2 days of placing my trailer hitch order. Good installation instructions AND a quality product at the cheapest price. I reccomend this company and I like the way they do business.
best regards,
Noel
Noel
2/28/2005
The service was excellent and the product fit perfect. I have had trouble installing hitches before but this was by far the easiest process. I will order from etrailer again!
Terry
2/28/2005
Product arrived on schedule. All portions of order were present. Perfect.
Timothy
2/28/2005
I did receive the order and Thanks for the great service. I've installed the new tracks and I can see where this system is going to really be an asset when I am hauling Equipment in my trailer. I will tell friends where I bought the tracks and leaders from as folks inquire and maybe they will give you more buisness.
Thanks again.
Kevin
Kevin
2/27/2005
I had a hard time finding a hitch in stock for my SUV..I saw etrailer on a search page and they came threw in a flash..Thanks to etrailer and staff I'm going to be able to go Daytona for Bike Week with no problem..Thanks for the fast service and great product.
Tom
2/27/2005
Placed my order on 2/23 and received everything on 2/25! Ordering was super easy and there were no big "handling" charges like some web sites do. Will definately order again, Thanks!!!!!
Ed
2/26/2005
I ordered & received my hitch quicker than expected. It bolted up absolutely correct with no hassle.
David
2/25/2005
Ordering was easy, Very fast shipping.
Thank You
Gary
2/25/2005
Got my shipment!! Thank you for keeping me well informed of the status of my order! I will indeed do future business with your company!
By the way... I LOVE the Bully Hitch Step!
Thank you,
Margie
Margie
2/25/2005
I could not be happier with the total experience. Especially the money I saved. The Ford dealer wanted $400 for a trailer hitch, which included $150 for wiring the lights. They even looked underneath my Explorer and said, "Nope, there isn't any wiring back here." Your website showed me what to look for, and sure enough my SUV was pre-wired for the trailer lights. All I needed was your $13.70 harness. My order was received in a few days and the installation time was 45 minutes, including reading the directions. Total cost, $184.87. THANK YOU
Robert
2/25/2005
I received my hitch today, friday, feb 25th. it took only 2 days for me to receive the item, I am greatly pleased with the shipping time.... i will definately reccomend your company to others.
Zach
2/25/2005
Trouble and hassle free online shopping experience. I was very satisfied.
John
2/23/2005
The experience with etrailer has been GREAT! They have everything you can think of for a trailer and then some. I looked at other sites and was disappointed when I couldn't find what I was looking for. A friend suggested I look at etrailer.com I did and I am very happy with the service I received. Good Job etrailer.
Mike
2/23/2005
A completely positive experience. Timely updates via email. Courteous people to deal with. Easy to navigate Web Site.
I will definitely return to etrailer.com for future orders and I strongly recommend that other prospective customers give them a try.
Thanks,
Steve
Steve
2/23/2005
Awesome! Your website was the best of all the trailer hitch sites I visited. It was easy to find what I needed, had loads of useful information, the prices were good and the shipping was fast. Thanks!!!
Allen
2/22/2005
etrailer is great! Great products, great prices,great customer service and very fast shipping!!!
Ed
2/22/2005
Received the trailer hitch cover yesterday afternoon. Thanks for the quick service and for the product. I've already had other Marines asking where I got from.
Juan
Juan
2/22/2005
Excellent service! They kept me informed every step of the way.
Would definitely order again in the future.
Mark
2/22/2005
I would like to thank you all for the great customer service you guys provide. Keep up the good service.
Sincerely,
Rogelio
Roger
2/22/2005
I ordered 3 receiver locks, keyed alike, from your company several days ago. My order arrived instantly and was just as I requested.
Thank you for such fine service.
Chris
Chris
2/21/2005
Thanks for the fast service and great technical service. I would have had to drive all over town to find these items, but didn't have to leave home!
Gary
2/21/2005
Fantastic price, I checked out other places and E-trailer had the product for atleast $50 less than everyone else. Super fast shipping, the item was shipped less then 6 hours from placing my order, and it was a holiday!!!
Justin
2/21/2005
Hi, I'm just gonna say this, I saw a classI hitch on e-bay for $120.00 plus $30.00 S/H, I bought a classIII hitch for less from etrailer.com, Don't bother to look for anyone better than etrailer.com! Best price,fast shipping, great service, no B.S.! Thanks etrailer,
Tony
Tony
2/21/2005
First Class. I was missing the hardware for my reciever hitch, and etrailer was quick to fix the problem. Their email communication was quick and polite. I felt that I was being serviced by professional personel, and not just talking to a computer somewhere. The price was fair, and the service was above par.
Thanks etrailer
Colin
2/18/2005
I really enjoy my smiley face hitch plug I purchased from e-trailer
My recent shopping experience with eTrailer has been a very satisfying and pleasurable experience. This is not the first time I have received such customer service and satisfaction. eTrailer has produced a very fine selection of products at competitive prices. Shipping and receiving is at lightning speed for even the larger more weighty items. eTrailer is the sole site I recommend to friends needing to meet trailering needs. I look forward to using and buying from them in the future. Great source of technical information as well. Thanks for putting "satisfaction" back with "customer".
Jan
2/17/2005
It was a very good experience. The website was easy to navigate and the part was here earlier than expected. I will definitely do buisness again with etrailer.com
Ronald
2/17/2005
Great service. The order arrived promptly, and the Tow Hitch was a perfect fit. I also installed the wiring harness with minimal effort.
Regards,
Sam
Sam
2/17/2005
very good will shop here again
Steve
2/17/2005
My order arrived yesterday. I just wanted to say thanks for the great service and super fast delivery. Great looking hitch. Thanks again and you now have a dedicated customer!
Travis
Travis
2/17/2005
Thanks for the hitch for my 2004 VW Golf. At first I was
askance about drilling into the tire well and the difficulty of mounting the
hitch, but after much thought on my part, the installation went quite well.
Also, the hitch works well for the light hauling I have done. Thank you.
Bob
2/16/2005
good price, got what i ordered and in a very timely maner. outstanding!!!
Chad
2/16/2005
The transaction has been a pleasure. I will surely recommend to others needing trailer items. Thanks for the pleaseant experience.
Richard
2/16/2005
Your service and your site are wonderful. In fact, your site is more up to date for CIPA mirrors than CIPA's site.
I received my CIPA slip on mirrors for a 2004 F150 in two days.
The price was reasonable, shipping was prompt, and the mirrors were packed well.
I will certainly do business with your company again!
Gregory
2/15/2005
Purchased a class 2 hitch for full sized van. Installation was a breeze. E-trailer.com was great to work with. Received order with 3 days of ordering!
All parts easily marked and install instructions easy to use. I would recommend etrailer.com for all your trailering needs.
Mike
2/15/2005
Two thumbs up! Your pricing,service and shipping are second to none! I wish I could remember the name of the CSR (man) I give him at-a-boy! He was very helpful, the installion of the hitch and wiring harness was just like he said it would be. I have your web site in my favorites, Thank You and God Bless Pat
Pat
2/15/2005
Great products at decent prices. This is my 2nd hitch I've bought through etrailer.com. Can't beat the price and convenience.
Rob
2/15/2005
Very impressed with the service, delivery was on time, price was great, and best of all I received the right hitch. I was very very skeptical that I would receive the correct hitch for our new 05 Honda Pilot, not only was it the right hitch, took all of fifteen minutes to install it. Already thinking of my next purchase
Dick
2/14/2005
Pretty darn good! My 1st contact was met with positive attitude, pleasant and knowledgeable personel.
Will do business here again.
Fred
2/14/2005
Just arrived today-
Thanks so much for your great service - it's great to be able get these items so easily!
Thanks again,
Satisfied consumer
Mike
2/11/2005
Great website to use and order. The customer service after the internet ordering was the best I have found. E-mails were sent at every step of their process to inform me of the progress. Very refreshing as to the orders you place on the Internet and never hear from anyone until, maybe, it arrives at your door.
Thanks for doing an excellent job!!!
Chuck
2/10/2005
Received order fast, everything was in stock, & the hitch fit perfectly.
Josh
2/10/2005
I ordered this stuff yesterday @ 11:30 Central time. I've got the
shipment this morning at 10:30. Yall are awesome!!!! Thank you so much
for the prompt shipment.
Clifford
2/9/2005
Excellent price, fast shipping,very pleased with first time experience with etrailer.com.
Dave
Dave
2/9/2005
Good comunication on status of my order. Delivered as promised on delivery date by UPS. Price for the trailer hitch, including shipping was cheaper compared to local retailers in my area. Very pleased. Thank you.
Paul
2/9/2005
I will be a return customer. The product shipped on time, arrived on time and was exactly what I ordered.
I have had some bad internet shopping experiences and this particular purchase has made me a beliver again.
Thank you for a very good experience and an excellent product.
Rey
2/9/2005
Etrailer rocks, good people who answer questions and find the best fix for your problem, and they will not sell you the most expensive fix to your problem either.
I have been dealing with them for several years.
Russ
2/9/2005
Got it today.
Great service!
Thanks
Robert
2/8/2005
I have yet to receive my hitch, but so far the service has been EXCELLENT. Within minutes or ording my hitch(over the phone) I received a confirmation e-mail, even before hanging up the phone. Within and hour or two we I had a confirmation that it had shipped. Today I tracked the shipment and it should be here tomorrow.
etrailer.com has great comunication and prompt shipping.
Thanks
Surge
2/8/2005
The hitch was a pleasure to install. Well made and fit perfectly.
Russ
2/7/2005
I think I put this order in on the web on Thursday. I received it on Saturday. What incredible turnaround!
Steve
Steve
2/7/2005
Thanks for the speedy service. My compliments to the Hidden Hitch company. I installed my new receiver last evening and it was a breeze. It was an excellent fit and all the pre-drilled holes matched perfectly. You sell a great product.
Thanks,
Terry
Terry
2/7/2005
Just a quick note to say thank you to those who helped me in the selection and installation questions I had concerning a front mounted receiver hitch for my Ford E350 motorhome and a two place bicycle rack. My order came in quickly and in good shape. While installing the receiver, I had problems with the mounting bolts. When I called, you quickly had a technician call me back with my questions and the installation was completed with no additional trouble. You made the whole process enjoyable. Carl
Carl
2/6/2005
This is another great deal, fast and easy all around. Trust me this is the best deal I found on the net.
Howard
2/5/2005
Excellent service..part was at my door fast and ahead of my timeframe. I will use again…
Mike
2/5/2005
I wanted to let you know that I am very pleased with my entire experience with your company. The online order went smoothly, I liked the e-mail confirmation of the order, I received an e-mail when it was shipped, and the order arrived quicker that expected. The installation was a snap! I installed the receiver hitch on my 2005 Volvo wagon in about ten minutes. Everything fit perfectly. Thank you for exceeding my expectations!
Matt
2/4/2005
Thank you very much for the fast response! Your company came recommended to us and we have been nothing but pleased with your products and service over our last four orders.
Nick
2/4/2005
This Is My Third Hitch From These Wonderful Folks. Fast Shipping Wonderful Service Keeps Me Comming Back
Roger
2/3/2005
thank you for your great customer service.
Don
2/2/2005
I ordered a Hidden Hitch from etrailer.com and got it in a couple of days. It was easy to install, and most importantly, it barely shows below the bumper. I have seen hitches on the same type of vehicle that hang down six inches below the bumper and look terrible. The hitch was also about $150 less than the OEM hitch. Very satisfied.
Gary
1/31/2005
Received my order and do appreciate the quick service
George
1/31/2005
Ordered in the evening, was shipped the next day. Great service.
Kevin
1/31/2005
I found this product to be very well made. Shipping was very reasonable and fast. I am very satisfied for a good product at a very inexpensive price...Thank You
Len
1/31/2005
I am very impressed with the hitch I bought from you. Fit is excellent, instructions excellent, and service very prompt. Thank you!
Charlie
1/30/2005
Wow!! Ordered on Tues. Recieved by Fri. in California. The hitch took 8 minutes to install on my 2005 Corolla!! 8 Minutes. Easiest hitch install ever. The bike rack is great too. It folds away like its not even there. Thanks for the great service.
John
1/30/2005
Thanks for the great service! I got the wheel Friay abd it fits pefectly! I have been looking locally for this for some time and could not find it!
Matt
Matt
1/30/2005
I have to say, I was a little skeptical reading all the rave revues, but etrailer definitely gets the job done. Fast and efficient, constant info about tracking, plus great prices. I'll be back for sure. Thanks etrailer!
Tom
1/30/2005
You guy's are the best, great communication, package tracking, super fast delivery, couldn't have been a better transaction. I will order again. I ordered something from another company the day before, I still have not recieved it and no tracking info. I dont even know how the shipped it. Love you guy's. Jim
Jim
1/29/2005
I ordered a hitch for my Nissan Xterra on the 25th and received it today (28th). It bolted right onto the frame without any hassle just like your instructions said it would. I'm very impressed with your quick delivery, good price and quality product. This was my first experience with your site. Well done.
Thanks,
Mike
Mike
1/28/2005
My order was processed and received in excellent condition and time.
Thanks for the great service.
Fran
1/27/2005
Good selection of special purpose hitch attachments. Ordering was simple and shipping was prompt. I appreciate the tracking for the package. Thanks!
Glenn
1/27/2005
Great product and price. Fast, prompt shipping.
Thanks
Jeff
1/27/2005
Order processing AND shipping were super FAST. Plus etrailer had the best price for the hitch i purchased.
Jeremy
1/27/2005
Wow!! Fantastic service. Ordered my hitch and light kit on Thursday @ 3:00 and it was on my doorstep at @2:00 on Friday. Installed it on Saturday.
Joe
1/27/2005
This was the best experience and fastest turn around I've ever had, no problems what so ever. Two thumbs up for etrailer.
Rob
1/27/2005
thanks... you guys rule!
Jamie
1/26/2005
I am really satisfied with etrailer! I didn't expect it to get here so fast, and the prices are the best I found!
Mike
1/26/2005
Thanks! Job well done
Signed
Delighted customer!
Mike
1/26/2005
Excellent service if you have any questions about anything they reply VERY FAST! Shipping was very fast also. I was surprised to find they had a hitch that was built just for my car( its an Eagle Talon 2 door coupe). Excellent website I will come back to them with anything I might need regarding trailers and trailer parts.
Brendan
1/25/2005
Etrailer.com had the best price and service available on the internet. The website was easy to search and find exactly what I was looking for. Hopefully, they will never change. Great Job
Terry
1/25/2005
The service is excellent. And UPS arrived right on time.
Thanks
Shon
1/23/2005
I think that your website is the best, thought out, user friendly site I have ever ordered from. Thank you very much.
Mike
1/21/2005
Very satisfied, easy to use web site and fast service.
Randolph
1/21/2005
I thought it was quick & easy. Your site is freindly, even for someone like me with limited experinece. I got the hard to find ball for my hitch at a reasonable price.
John
1/20/2005
Thank you for the fast service. I was looking for a 7 to 10 day delivery, but four day's. That's the best service I have ever gotten from any internet site I have used. I'll send you all the customer's that I can.
Gary
Gary
1/19/2005
I ordered the hitch got it in (2)days. I just had open heart surgery a month ago, and I installed it by myself in 1 1/2 HR it was so easy it was a perfect fit. Couldn't have done better!!!!!!!!
Joseph
1/18/2005
Thanks a million. All went well. Will recommend your co in the future. Donato
Donato
1/17/2005
Excellent service. Very nice product selection and fast shipping! Great company to do business with!
Mitch
1/17/2005
great service, shipped the next possible buisness day and notified me of every step they took, I will definitely do business with them again!
Rob
1/17/2005
Thank you. The hitch went on very nicely, and looks wonderful!
Richard
1/16/2005
Thank you for your prompt service.
Allen
1/14/2005
I just wanted to thank you for your excellent service. My hitch arrived yesterday in great shape.
George
1/14/2005
hello! i wanted to let u know i got my trailer tire n rim n i love it! it fitted perfect n works well! thank you again for having such good deals n good people who answer your phones who are cortious n friendly. thanks again n look forward to buying more from you! sincerly, Dave
Dave
1/13/2005
Can't believe it the order arrived today,just when you said it would. What service. Will order again.
Thanks for such great service.
Jim
Jim
1/13/2005
I am fairly handy with tools and have a variety of same. As such, I had no problem putting the hitch on my car. The installation of the hitch was straightforward and required roughly the estimated time to put on. It was indeed a "no holes drilled" job, which was nice. The construction and weight of the hitch was more substantial than I had anticipated, which was a pleasant surprise. Overall the transaction was easy with receipt on the date promised. I would certainly purchase from etrailer again.
Ed
1/10/2005
Thanks a lot. I received by hitch within 2 days. WOW THAT WAS FAST. Again, Thank you very much, Joe
Joe
1/10/2005
Thanks for your prompt service. We appreciate it. Jon
Jon
1/10/2005
Lowest prices I could find. Quick to ship and kept me informed each step of the purchase process. Will purchase from etrailer.com again and will recommend to friends.
Tim
1/10/2005
thanks for the fast and friendly order !
Todd
1/9/2005
Thanks for the fine service and excellent quality hitch. My pleasure doing business with you. Will be back again.
Thanks
Wayne
1/8/2005
Your bike carrier I ordered for Christmas for my 32 year old daughter is wonderful! The size and hitch design is right, the design is incredibly thought out. It even has a built in lock which is just perfect. Thanks for a great product!
Jim
1/7/2005
Fantastic customer service, selection, prices, web site, and shipping/packing.
One of the best internet "stores" in existence!
Robert
1/7/2005
Prompt reply to my order.
Great experience in being kept informed about my order and found that pricing was VERY competitive.
My parts were delivered in great condition.
Thank for your service.
Ron
1/7/2005
Thank you for the fast action on my order.
This is the best service I have ever received.
Gordon
Gordon
1/6/2005
You don't mess round. I wish everyone got things out to us that quick. Have a nice day !
Jim
Jim
1/6/2005
Wow! etrailer saved me quite a bit of money over other sources. Everything arrived VERY QUICKLY and complete. The only problem I had with the install of the hitch was finding the tools I needed (the garage is a mess and nothing ever gets put up).
thanks for everything
Shawn
Shawn
1/6/2005
I give etrailer A++
Mike
1/5/2005
Let's see. You order a part and it comes on the day you were told and it is exactly what you wanted. GOOD COMPANY TO ORDER STUFF FROM!!! No brainer. Thanks, including thanks for your help when I called and got right through to a service rep. If I had an on line business, I would want it to run like this one does. Rick
Rick
1/5/2005
Wow, thanks for all of your great help and shipping information - very professional and efficient.
William
1/5/2005
My hitch receiver order arrived a day early. It was really easy to install. All around good experience. And I'll recommend you to others.
Dave
1/4/2005
Great service,friendly emails on order status, and super fast shipping. Will check etrailer first for my hitch needs
Marty
1/1/2005
Thanks for the fantastic service. This is the way ecommerce should be. Great customer service and fast turnaround.
Thanks again, Jim
Jim
12/31/2004
Received our order today.
Great service
Thanks
Dave
Dave
12/30/2004
I purchased a trailer hitch for a 2003 Toyota Camry. It was shipped, received and installed very quickly!
Bolted right up, the price was right!
I highly reccommend etrailer for all your trailer needs.
Jack
12/29/2004
Thanks so much for the great service - Jim
Jim
12/29/2004
My brother in law loves the hitch covers.
Thank you
Happy New Year!
Mary
12/29/2004
The web site was very helpful in getting the correct hitch for my 2004 Ford F-150, along with the other accessories required. There instructions for installing were right on the mark . . Nice job.
Richard
12/29/2004
I would HIGHLY recommend using Etrailer! A++ service and product!
Thanks
Robert
12/27/2004
A great experience, I couldn't believe when my order showed up the next day!
Bud
12/25/2004
Very well organized and they deliver on time. It is a pleasure to doing business with a company that is reliable are resourceful.
John
12/24/2004
Again, the service was excellent and the delivery was prompt. Everything arrived in good shape. Thanks everyone at etrailer.com for making shopping so easy.
Richard
12/24/2004
Now that is super service. If I have any more trailer business to share with anyone it sure will be you folks.
Thanks, Loren
Loren
12/23/2004
Wow, I ordered and it shipped the same day, now that's service.
Michael
12/23/2004
If only all Companies were still this dedicated to service. My order was confirmed shipped an hour after it was placed and the product I had searched 2 days 4 this product they had it n stock.
Bruce
12/22/2004
Fast, complete, and competent service. You can not ask for anything more. Recieved, today. Excellent service. Thank you. David
David
12/22/2004
We just arrived home to find our boxes waiting outside for us - unbelievable!!! We just placed our order yesterday and never expected shipment so soon - you guys ROCK! We can't thank you enough for the wonderful assistance we received when placing our order, the all-around wonderful customer service experience, the great products and the fantastic shipping time. Happy Holidays :)
Ila and George
12/22/2004
Absolutely great!! I was afraid that I wouldn't get it in time for Christmas, being that I ordered on the Sunday before (6 days - OOOPS!) Thank goodness I was wrong!! I had the item by Wednesday afternoon...perfect timing to wrap it up and give it to my dad!! THANKS!!!!
Krista
12/22/2004
This is a great site with very good prices and extreme ease to find what you are looking for.
Dennis
12/21/2004
Fast shipping, good products and reasonable prices. What more can you say?
James
12/21/2004
I order everything on-line to save time. This is one of the best run sites I've ever used. Easy to use, fast to confirm and shipping is ultra-fast. THANK YOU!!!!
Steve
12/21/2004
Fast shipping, easy site to order from.Easy instructions to follow it only took about 20 minutes to install my new hitch. You have earned my business. Richard
Richard
12/20/2004
Good experience. I already mounted the hitch and it went fine. No problems. Now I just need the bike rack which I expect will arrive just in time for Christmas!
Victor
12/20/2004
Good communication, good price and fast shipping.
Site is well set up and easy to use.
Thank you.
Gayle
12/19/2004
You guys really got your stuff together. The web site was one of the easiest sites I have ever navigated through. Plus it only took 4 days for the hitch to show up at my doorstep! Installation was very easy (the part was right & included hardware). I will definately let others know about your business.
Mike
Mike
12/19/2004
Just a note to say thanks for GREAT SERVICE AND FOLLOW UP.My first time dealing with you guys and I gotta tell you ,I'm impressed.
We use a lot of trailer hitches on my job; we do vehicle testing. I will most certainly reccommend you for all future needs.
Thanks again,
Dave
Richard
12/19/2004
You guys have EVERYTHING!!!! From now on I'm buying all of my towing supplies from you guys, thanks.
Cord
12/17/2004
Very good web site, easy ordering, very good E-mails to me about when order processed and shipped, order tracking via UPS system, order received in 5 days, very well packaged, very happy with quality of trailer hitch, will order again !!
Robert
12/17/2004
I have used a lot of on line shopping over the years. Yours is the VERY BEST I have EVER used! Your shipping was fast and when I had a question, I would e mail and within an hour I got a resoponse. Your service is second to none! The product I purchased is super. I simply cannot say enough good things about etrailer.com! SUPER!! Thanks!!!
Foster
12/16/2004
I received my order yesterday 12/15. Thanks so much for the great service.
Karen
12/16/2004
I am very pleased with how quickly my order was shipped out and that the product I ordered was available considering the Holiday Season rush.
Maureen
12/16/2004
Finding what you want is really simple. Fast shipment and received my order with no problems. Would definetly recommend the site to friends.
Patrick
12/16/2004
thank you all for your help....received the hitch yesterday...an excellent shopping experience at etrailer....will tell others
Perry
12/16/2004
My cargo carrier was delivered on Tuesday (I ordered it over the weekend)! No rush delivery, no fuss, just fast service. Thanks!
Andy
12/15/2004
AWESOME! Thank you very, very much!!
Happy holidays!
Debbie
Deborah
12/15/2004
I ordered two items this morning and received an e-mail this afternoon telling me my parts had already shipped -- fantastic turnaround time and customer service! I will definitely order from you guys again...
Ric
12/15/2004
recieved my nerf bars for my truck 12-14 put them on 12-15. very pleased with your service . the directions were good. and really liked the nerf bars. and a good price also thanks richard
Richard
12/15/2004
Probably the best parts shopping experience I had. The information is all readily available, and understandable, and the stuff was shipped very quickly. This is the third time I have ordered from this place, and will continue to do so whenever I need something.
John
12/14/2004
Product is great, order was shipped very quickly, I'm a satisfied customer and will order from this web site again. Thanks
Debbie
12/13/2004
This was a great experience. I was able to look at only items that would fit my truck. I ordered Sunday at Midnight and all the parts were to me that Wednesday.
Highly recommend.
Matt
12/13/2004
Buying from etrailer.com is what on line shopping should be - EASY. Each time I order, either by phone or on line, there is email confirmation of my order, email notification of when my order shipped and tracking information provided so that I know where my order is at any given time. My orders always arrive on time and undamaged. Why can't everyone be this perfect?
Rob
12/13/2004
Excellent service and very fast shipping. I'm very happy doing business with etrailer!!
Doug
12/12/2004
WOW, thanx!
Christine
12/11/2004
This is the second Hidden Hitch that I have ordered from etrailer --- best price, best shipping, no problems.
Dan
12/11/2004
Etrailer.com has been a pleasure to deal with, excellent coverage and fast shipment/s of all orders. Very satisfied.
Robert
12/11/2004
Purchase went smoothly and went perfectly. It was nice to find this hitch here for this old trailer I have.
Bob
12/10/2004
Gentlemen I'ts been a pleasure doing business with you. I put an order in the 7th and received it on the 10th, I can't believe how fast you are. The price was right and the product I received is exactly what I ordered. Thank you. Frederick
Frederick
12/10/2004
Excellent service, very prompt. By far the best I've dealt with this shopping season !!!
Ken
12/10/2004
The fastest service ever.
Peter
12/10/2004
Thank you for info you sent via e-mail. My package arrived yesterday. I am impressed with your services and rapid respone time.
If I need any other items available from your company again I will certainly buy from you.
Again, thanks
Becky
Becky
12/9/2004
I have to say that in today's world of e-commerce... etrailer was easy to use, prompt, and gave me piece of mind about my purchase.
Even during the busy holiday shopping season.
I would thoroughly recommend their site to any customer looking to purchase from them.
James
12/9/2004
WOW - Super fast delivery and excellent communication of order status. I wish all on-line ordering was this easy. I will definitely recommend this site to others. Great job and nice working with you!
Kate
12/9/2004
Just wanted to let you know how impressed i was with my recent transaction w/ etrailer. I quickly located the item i needed from an extremely effective web-site, contacted and placed an order. The young lady i spoke with advised the item was out of stock, but was anticipated early the next week, and would ship immediatly when received. Just as she advised i received the item
7 days later. Sincere thanks for a business that allows for this level of customer service.
warmest regards,
joe
Joe
12/8/2004
Thank you. You guys are great!!
R J
12/8/2004
Pretty quick delivery
Nice friendly communication.
I like doing business here.
Ed
12/7/2004
Products were delivered extremely fast and were better than described! Who wouldn't want to deal with these folks!
Lee
12/7/2004
Good product, fair price, and good service.
Sam
12/7/2004
I am most pleased with your prompt shipping, quality of bike carrier and communication. In today's world, I am happy to know that sincere, prompt and quality service still exists.
I will tell friends about your company and service.
Many thanks
Bill
Bill
12/6/2004
I was looking for an adapter to hook a Toyota 3 wire system to a standard 2 wire trailer. This place has several and had descriptions. Shipping was the same day. I am looking forward to the arrival. Excellent site and service.
Dale
12/3/2004
I always hesitate ordering products from web sites that I am not familiar with. etrailer had the products I wanted at the best prices I could find, so I went ahead and gave them a shot. As soon as I placed the order, I received an email with the order details. A few hours later, I got another email confirming that the products I ordered were in stock and would ship soon. About an hour later, another email showed up saying the products shipped and gave me information to track the package. This is great customer service that you won't get from a fly by night company. I am very pleased and would order from etrailer again.
Joel
12/3/2004
Great, fast service. I will definitely recommend and do business with this company,again. My razorback hitch cover looks great and is on my car 2 days after placing my order online. Thank you, etrailer.
Kimi
12/3/2004
AMAZING!!!!!!!!!!!!!!
It arrived yesterday morning. I'm Very, Very impressed.
William
12/3/2004
This is a great site, easy to use, fast shipping. YOU CANT BEAT THE PRICES !
Chris
12/2/2004
Wow! Talk about 5-star customer service. This was incredible. I've had a really good experience with etrailer and would recommend it to anyone.
I LOVE good customer service and the two things I appreciated most were being kept in the loop about the status of my order and also super-quick responsiveness to my emails.
Good job!
Mario
12/2/2004
Thank you for the update.. Incredible service
Sharon
Sharon
12/2/2004
Excellent! Got my order much faster than expected.
Knowledgeable rep helped me pick the correct wiring product.
Best prices I could find, and better service than I could have hoped for.
Steve
12/2/2004
Just too easy. Will buy again!!
Tony
12/2/2004
WOW!!!Ordered yesterday morning, went home for lunch today, & my package was waiting, now that is fast even if I am in Kansas. Thanks again.
Vern
12/2/2004
Great
experience!
Jerry
12/1/2004
Thank you very much. I am pleased with the item, and the fast shipping that you have provided. I will surely pass your website on to some of my friends,that I know will enjoy looking at it...
Yours Truly,
Rusty
Rusty
12/1/2004
They were very helpful on the phone. Thank you very much.
Dean
11/30/2004
Recived the hitch in a few days just like they said . Will buy from this company again . Thank you, Frank T.
Frank
11/30/2004
You guys are great! Fantastic selection and fast response. Can't wait to use you guys again.
Noe
11/30/2004
Great service! What I ordered arrived in only a couple days. I would definately order from you again!
Norma
11/30/2004
Absolutely great service. I started my project on a weekend and ended up placing two seperate orders. E-mailed and asked if they might ship them together. The orders were combined, shipped by Monday and extra shipping charges refunded. You can't ask for better service than that! Thanks
Ron
11/30/2004
Excellent company. Quick shipping, good e-mails, good prices, large inventory. The website is very easy to navigate and to order from. I recommend them.
Stu
11/29/2004
Great price and excellent customer service.
Bryan
11/24/2004
Wow...You guys are fast! My order was shipped in less than 24hrs. Also, I had no trouble finding what I needed. The search and navigating fetures of your website were excellent. I will recommend your company to my family and friends. Thanks again, Dan -- Repeat Customer!
Dan
11/24/2004
This is my 2nd time ordering from etrailer. I would say in both cases, the experience was a good one. The ordering was simple, the prices were fair, you had everthing I needed and stuff I didn't even know I needed, and the goods(at least the 1st order) delivered as promised. I anxiously await my 2nd delivery.
Leonard
11/24/2004
Great company to work with. Quality items and a friendly group of people.
Eric
11/23/2004
This is crazy...
You place an order, and right away you get an e-mail back with pictures of the things you ordered.
Then you get an e-mail confirmation of the availability of the items.
Then you get an e-mail when the items are packed and shipped.
It is such a pleasure to do business with a company that has the customer service "thing" figured out. Keep up the good work!
Larry
11/23/2004
Great Experience! Hitch arrived propmptly. Was a perfect fit. Installation difficulty was rated at 4 and took me only 20 minutes to install. The connector for the wiring was a plug and go installation. Great experience all the way around. Thanks!
Michael
11/23/2004
I am very satisfied with the quick turn around of the product delivery. What is more impressive is the customer contact regarding the shipping and delivery. I have ordered a lot on line and your company is one of the top!
Tom
11/23/2004
I am VERY impressed with the communication you guys have. I ordered 2am on Monday and received order confirmation around noon and notification it was shipped at 5PM. I am the shipping manager for an online hot tub company (poolandspa.com) and am impressed with your system. You have just gained yourself a repeat customer. Thanks.
Brandon
11/22/2004
I received my new cargo carrier and it's perfect. Thanks again for the great product.
Dave
Dave
11/22/2004
Great service! We needed a rush order and they shipped the item within a few hours. This is our second order with "etrailer" and recommend them highly.
LaVern
11/20/2004
Super fast shipping! I ordered online on Monday and received the hitch on Thursday. Will be a repeat customer.
Brian
11/19/2004
I received everything. Thanks! Very Fast shipping, excellent service, great prices... How do guys stay in business?
Thanks!
Doug
Doug
11/19/2004
I installed the hitch in my driveway in a little more than half an hour. It fit, just like they said it would. It arrived on time, the price was right, what more can you ask?
Richard
11/19/2004
I put your hitch on my 2000 Toyota Sienna in less than 30 minutes. Perfect fit!
Robert
11/19/2004
So far so good, def the cheapest place around even w/ shipping included, customer service is excellent and informative, would recomend to anyone looking for trailer parts or a hitch.
A+ transaction
Jeff
11/18/2004
Normally the first thing i do is take off any advertising on items I purchase. But I'm so happy with the customer service, price, and quick delivery of my trailer hitch i'm leaving the etrailer.com logo on it.
Lenny
Lenny
11/18/2004
Kept very informed of the status of order. Arrived in good shape in a short period of time. Happy with the experience.
Duke
11/17/2004
Great service and very fast delivery, I wish everything was this easy!
Jerry
11/17/2004
Unbelievable fast delivery on ground service.
Jerry
11/17/2004
Just wanted to let you all know I received my trailer hitch cover and pin & padlock yesterday afternoon. Also, y'all have SUPER customer service skills!!! When I had trouble entering my order on the web, I called. The person I spoke with took all the information and stated they would enter the order and I would receive a confirmation email....I received 3!!! You all have some of the best customer service I've ever encountered not to mention speedy delivery. Thanks! My dad is going to love his Christmas gift....Big University of Kentucky fan!!!
Very Happy Customer,
Rhonda
Rhonda
11/17/2004
You guys really provide good service for online orders. I really appreciate the prompt and informative e-mails.
Regards,
Ron
Ron
11/17/2004
you are the best thanx for great service, outstanding quality and service and delivery is the fastest ive seen. thanx jb
John
11/15/2004
I received the hitch on Thursday, as promised. It installed in about 40-45 minutes. Fit superbly and looks just fine. Thanks for the confirmation, shipping information and good service!
Vic
Vic
11/15/2004
Very impressive. I received package within a few days. I expected atleast a week. Highly recommended!!!
Roger
11/13/2004
Thank you so much for your fast service!!
Jeremy
11/12/2004
Thank you!
Great service.
Pieter
Pieter
11/12/2004
etrailer.com provides fast and reliable service plus the best prices anywhere.
Steve
11/12/2004
Shopping with etrailer.com was one of the best online shopping experiences I have ever had. Etrailer.com kept me informed of my order status throughout the whole process and my order arrived within four days. If I ever need any more towing products, I will order them from etrailer.com.
Joe
11/11/2004
your shipping is fast, and your products are top quality.
Lou
11/11/2004
The wiring harness arrived quickly, at a reasonable price and fit perfect.
What more can I say ??
Mike
11/11/2004
Had the part I needed in stock. Quick and easy ordering. Shipped in less than a day at reasonable charge. Outstanding service! What more needs to be said? Keep it up!
H K
11/10/2004
it was great shopping for my trailer hitch with etrailer. they were on time with notices on my order and on shipping it out and getting to me in a timely manner. would suggest that everyone get their hitches at etrailer with the great prices and service.
Joe
11/9/2004
Great, very user-friendly website. Found the hitch I needed easily. Shipped out the the same day I ordered it! Already received, and installed. Great product design; and installation was very straight forward.
Melissa
11/9/2004
That's great customer service! Thanks!
Sincerely,
Jules
Julie
11/7/2004
Thank you. The order was received in good condition. I have ordered from you several times and have been extremely pleased with your service and products. Thank you for being such a great business!
Kevin
Kevin
11/7/2004
I was impressed by the quick response from etrailer in confirming my order, e-mailing to tell me my order had been recieved and shipped, and the speed in which I recieved my order. Thank-you for your speed and accuracy.
Scott
Scott
11/7/2004
The ordering process is great. Service is excellent.
Thank you for a wonderful product!
David
David
11/5/2004
Fast shipping. I got it the next day. The web site made it easy to find the right hitch. Excellent price. The hitch installed just as advertised.
Kevin
11/5/2004
Thank you for your prompt shipment. You shipped within 16 hours of me ordering. Excellent!
Thank you again!
Michael
Michael
11/5/2004
WOW! That was Fast! My order was delivered to my front door yesterday!!! You guys are quick!
Thanks a lot. . . . Pete
Peter
11/5/2004
These guys are awesome!! I ordered my hitch for a VW Jetta Turbo on sunday and the hitch was at my house Friday! I had one question and they responded very fast!! ALL PROPS TO THE GUYS AND GALS AT ETRAILER!!
Scott
11/5/2004
I thought the service was great, constant contact with the customer through the shipping procedures, products were great, and also thanks for the wiring diagrams on your site it helped a bunch! Thanks for your quality site , you have a new faithful customer!
Tim
11/5/2004
I received the shipment today. Thanks for the prompt service.
G.
Gerald
11/4/2004
You are AWESOME!! Thanks for the great service!
Respectfully,
Jim
Jim
11/4/2004
I have got to tell you, your company has great customer service. I email'd a couple of questions last night after 8pm and I got responses right away! Easy to order site and I love the email confirmations on invoice and shipping. And your prices are awesome. I wil definitely tell others about you. Great experience!!!!
Jim
11/3/2004
My second order. Fast, fast service. I don't need to look anywhere else when I need trailer parts because I've found the site where I'll get everything.
Jim
11/3/2004
etrailer is a great company. I recommend anyone with trailer needs to etrailer. I forward all my members to etrailer.com as they have great customer service and know what they are talking about.
Thanks,
Brian
Brian
11/2/2004
Customer support was friendly, received the hitch one day earlier than expected, and installation was simple - I'm another happy customer.
Oliver
11/2/2004
I've bought my third trailer hitch from etrailer.com and once again have received excellent service and an excellent product. Thanks!
Philip
11/2/2004
Trailer hitch went on easily and quickly as advertised. Thanks, again.
Tony
11/2/2004
This was the only place I found what I needed. I got the shipment quickly and correctly. Thanks for the great service.
Don
10/30/2004
Great company to do business with... Great communication... Very fast delivery... Would buy from again…
Dan
10/29/2004
Outstanding service and great prices
Thanks
Dave
10/29/2004
I ordered a hidden hitch and wiring harness, with 2 day delivery.
service was fast and everything was on time.
I highly recommend this company and will do business with them in future. Excellent!!
Jed
10/29/2004
the louvers arrived today via UPS, and I'm so pleased with them and the looks on my truck!
Thank you so much for your quick delivery and product....I will reccomend you to my friends.
Jim
10/29/2004
Order a 5th wheel hitch and arrived in four days. Installation instructions clear and exact. Installed it myself in five hours. Thanks Etrailer
Brian
10/27/2004
Wow! The hitch showed up on Monday and I had it on by Tuesday. Great service when I needed it.
Jim
10/27/2004
This is the first item I bought from E-trailer. It certainly won't be the last though.
Great service and product, with quick shipping, and item confirmations and tracking.
Thank You, John
John
10/27/2004
Great dealing with e-trailer. Highly recommended. Fast and honest info.
Steven
10/27/2004
My experience with etrailer.com could not have been more pleasant. I phoned in my orders (i made two in the past week)- and received the items withing four business days and fit like the website promised. I could/would recommend this site to anybody.
Paul
10/25/2004
This has been one of the best experiences in on-line shopping I have ever had. Fast and accurate. Excellent on-line technical information for connecting trailer lights and brakes. Keep up the great work!
Myron
10/24/2004
It was a great trans. and I will buy from you again.
Ty
Ty
10/24/2004
Very happy with all aspects of the transaction,will definitely do business with you guys again.
Jeff
10/22/2004
The shipment was very good. It took four days to arrive but it was in good shape. I saved money and it worked out good. Thanks, Jesse
Jesse
10/22/2004
GREAT job at quickly filling orders, timely communications, not to mention up-front instructions how to contact them personally. These guy guys rock!
I'm looking for something else to order - just so I can experience doing with you business them again.
Thanks again
Ken
Ken
10/22/2004
Get service. Got here quick. Fit like a champ. Thanks
Larry
10/22/2004
Ya have a great web site, but more importantly, I received the items that I ordered, ASAP.
Your web site is very, very effective.
Thanks so much.
Mike
Mike
10/22/2004
The hitch showed up today and was a no brainer to install. FWIW, I thought that the little spiral wire gizzy's to install the front bolts was clever, you guys did good.
Thank you,
Albert
Albert
10/21/2004
Excellent service!
Thanks a lot
Jaime
Jaime
10/21/2004
Hello, Just a note to let you know I appreciate the e-mails and very fast delivery of my order. You are on top of keeping a satisfied customer. Thanks
Richard
10/21/2004
Wow:
Most fast!
Gracias
Jim
10/20/2004
I received the hitch today; thank you for being timely with the order and getting it here before Friday. Many thanks, Rex
Rex
10/20/2004
Damn good service there, I'm very impressed and as they say and I well know, word of mouth can be your best advertiser as well as the greatest defeater, I'm pleased and also have a big mouth, ha, I'll spread the word.
Thank you for the expedient and great service.
Tim
Tim
10/20/2004
Etrailer did me great! I had prices from local shops for my hitch from $240 to almost $500! Etrailer sold me the higher quality hitch for under the $150 with the wiring! Got delivery fast too! I'd recomend anyone to buy from Etrailer first and not waist 4 hours on the phone to local shops like I did!
Howard
Howard
10/19/2004
100% excellent service! I got emails evey step of the process and the items showed up as described and when promised. Thank you!
Ben
10/18/2004
Very good service. I was pleased with the promptness and the communication as the order was shipped. It all arrived in good shape and was exactly what I needed. Thanks much!!
Merton
10/18/2004
I have ordered many items on the Internet but none top your ordering process. Very easy to find the correct item for my car, ordering the item was just as easy, and VERY fast shipping. Thanks for the great service.
Philip
10/18/2004
This is my second visit to etrailer.com. My best friend just bought a new Dodge Ram pickup so I ordered her a lighted hitch cover for her Christmas present. I am so delighted with the one I have on my Ford PU. Thanks very much etrailer!!
Cyndi
Cyndi
10/17/2004
I really appreciate your service... I WILL order from Etrailer.com again!
Clint
Clint
10/15/2004
outstanding, fast and half the price of my local supplier
Jayson
10/15/2004
The sales rep. was not only very helpful, and knowledgeable, but cheerful as well. It was a pleasure doing business with someone who made the experience pleasant but useful.
Dennis
10/14/2004
I've been waiting for a hitch to be made for my 2005 Subaru Legacy Wagon. When I checked etrailer, you had three to choose from. I called customer service to get some guidance on the wiring harness and received prompt, professional service. With data in hand, I went online, ordered the product(s) and received a notice that night that the order had shipped. It doesn't get any better than that. Not to mention good prices. I'll be back for future orders.
Dave
10/13/2004
You folks do a great job! Order arrived in timely fashion [excellent packing] with no damage, instructions clear and correct thanks again. Len
Len
10/13/2004
After shopping tirelessly on the internet for a hitch for my Honda Pilot it was a relief to come across the etrailer site. The ease of use when ordering and the pictures that showed my vehicle, the actual hitch and where to find the wiring harness, sold me! Thanks for your help.
Richard
10/13/2004
It is a pleasure doing business with etrailer.
Bill
Bill
10/12/2004
Thank you- that was quick! Steve
Steve
10/12/2004
Great to deal with, good communication, shipped next day.
Bert
10/11/2004
The web site is great, it has everything I needed and a lot more. The parts I ordered came when promised and fit perfectly. Looking forward to my next order. Thanks
Fred
10/11/2004
EXCELLENT CUSTOMER SERVICE!!!!
Cover was exactly as described, shipping was reasonable and the cover arrived right on the date promised.
Unfortunately I only have one trailer hitch, so doubtful that I'll be ordering again.
Thanks
Ken
10/11/2004
You are wonderful!!!
Michela
Michela
10/11/2004
The Quality and services provided by E-trailer.com was so impressive, I bought another trailer hitch for my second vehicle.
Richard
10/11/2004
Just wanted to say thanks for a great product and great service. Installed my hitch today ,a perfect fit no drilling.
David
10/8/2004
My experience w/e-trailer has been GREAT! Courteous people on the phone and QUICK shipment!!! Email confirmation and tracking is awesome too!
Thanks E-trailer!
Marie
10/8/2004
I will recommend your company to others seeking front receivers for their fishing racks. Very polite and good response. Thanks
Bob
10/7/2004
Good service and a good price. I was told by a internet competitor that I should stay away from etrailer but there was a $100 difference in the cost so I ordered from them. They told me that they couldn't sell the hitch for that low of a price. I received email updates periodically and the hitch was delivered on time. Great job.
David
10/7/2004
Great experience. Small order but no matter -- fast shipping and excellent customer service!
Don
10/7/2004
Shipment arrived today with all items in package. Had a little problem trying to place the order via your website, but the lady on the phone was very helpful, friendly and courteous. Nice doing business with you.
Thanks,
jd
JD
10/7/2004
That was fast! Thanks!
Matt
Matt
10/7/2004
I ordered my hitch (Draw -Tite) on Thursday A.m., received it on the Following Tuesday.
Installation was a snap. Working alone, It was on and tightened down in only 15-20 minutes. Looks Great and is well hidden except for receiver,which of course has to show. This is my first time ordering from you, followed by one my son bought for his car. Also an easy install. I WILL RECCOMEND E-TRAILER.COM TO MY FRIENDS.
Richard
10/7/2004
It was easy, simple and a pleasure to order the hitch and wiring harness that I needed. I was kept up to date with detailed email on the shipment process and it was delivered promptly.
I attached it the day after it arrived and it took the amount of time that was listed on the website. The wiring harness plugged in much easier than having to tap off the brake wires as I have done in the past.
Colin
10/6/2004
I tried to by this particular Hitch all summer. It was out of stock everywhere. When I called, you said it was in transit to your location. My order was placed Sept. 28th and I received it Oct. 5th. Great Work.
Dodttie
10/6/2004
No problem shopping. Fast and economical.
James
10/6/2004
I was very impressed with doing business with etrailer.com. I found product selection, the ordering process was simple, and my items came sooner than expected. This is how other retailers should be.
Thank You
Les
10/6/2004
Parts arrived today and they were exactly what was needed. Thank You!!!
Mary
10/6/2004
Thank you for your fast response and service, Bill
Bill
10/5/2004
Fine work guys
Jim
10/5/2004
I just had to write to let you know how much I appreciate your website.
When I found etrailer.com through a search for electric brakes, I was clueless as to what I would need to install electric brakes on our pop-up camper. Your site was very easy to use and positively intuitive with information and detail links in all the right places. It's obvious the site was a corporate effort with extensive input from both web designer and those in the company with the industry knowledge.
I am confident we have ordered exactly what we need and everything we need to do the job.
Thank you,
ronda
Ronda
10/5/2004
Excellent service and Excellent price.Go to your local auto parts store and price a class III hitch and then price it here. Thank you,Timm
Timm
10/5/2004
Even though I have not received my hitch yet( just shipped) etrailer has kept me updated as to the steps along the way via e-mail,,it sure is nice to know status without having to ask,,I will use or recommend etrailer in the future,,thanks
Claude
10/4/2004
Got it and love it! Thanks so much. Will send all my friends to you for their needs!
Cyndi
Cyndi
10/4/2004
Thank you. You guys are fast.
Robert
10/4/2004
Reasonable prices. The woman I worked with over the phone on my order was very helpful in answering questions and assisting me in ordering the correct items for my car. Delivery was prompt. One of the best experiences I've had dealing with any company. Thank you!
Capryce
10/3/2004
Great internet shoppinng experience. Good deal on a hitch. Installed easily. Will recommend etrailer.com to friends and family.
Tim
10/3/2004
The site is pretty easy to get through. Their prices on most items are a lot cheaper than most. Shipping wasn't bad (or the time it took to get here). The part I ordered seems as high a quality as I'm gonna get. I can definately say I'm very satisfied.
Don
10/2/2004
Just want to thank you for your top notch service. I received my hitch on time as promised. Installation was a snap (30 minutes total) and everything fit perfectly. It's nice doing business with an outfit that really has it together. Thanks again!
Dave
10/1/2004
Very pleased with parts received and with the speed in which they were shipped. Ordered online and they were shipped the same evening. Parts in great condition and exactly as described. Thank you very much!
Lance
10/1/2004
Really nice folks and order arrived quickly.
Marshall
10/1/2004
Excellent to work with. Website was easy to get around and user friendly. Order was shipped right out.
Tony
10/1/2004
Great company! Web site is easy to navigate, prices are very competitive and shipping is accomplished without fault.
Joe
9/30/2004
My wife purchased a trailer hitch for her 1999 Volvo V70,
It went on in 10 minutes maximum!
Thanks for a great product.
Mike
Mike
9/30/2004
I received my hitch order in less than 6 days and the installation went well with the supplied instructions.
David
9/28/2004
Thanks for getting it out so quickly,
Taylor
Taylor
9/28/2004
I just received the order for the ball-hitch package. It was sent in a very prompt manner. I am very pleased with your service and will use your company again in the future.
THANK YOU!
Martin
9/27/2004
Thanks, order received just in time for camping trip. Just what I needed.
I will be checking back in time for other needs. Thanks for a job well done.
Robert
9/27/2004
Wow! Received my order in 3 days and that's shipping to Canada! No problem at all with the parts ordered. ETrailer had the best price and I can't say enough good about the experience of ordering on-line.
THANKS for the good work!
Wayne
9/27/2004
Good, Prompt response and shipment. Will order from them again.
Donald
9/26/2004
The hitch was received yesterday aftenoon, two packages. Thanks for the prompt and careful service.
The hitch is installed already.
Abner
Abner
9/25/2004
I actually called in my order and the operator that took my order was great. They e-mailed me updates about the shipment and received it in 2 days Will work with E-trailer again.
Jeff
9/25/2004
Order has been received. It was the easiest installation I have ever seen, and the instructions were great. Thanks.
Lionel
Lionel
9/25/2004
Great Prices!
Thomas
9/24/2004
Received hitch today for my Grand Prix GT. The ad said it was a difficulty " 4 " to install. The wife was not due home for a hour and a half so I decide to give it a try, I would have at least this afternoon and after dinner if I had any trouble installing. Well, I wish all my life problems were "4" difficulty. I finished in less than 15 minutes from start to finish. Thanks for making it so simple.
Dennis
Dennis
9/23/2004
Just to let you know that I received my hitch in the mail today and everything made it fine. Thanks for the great customer service and for shipping to APO's.
Devlin
Devlin
9/23/2004
Thank you very much for the promtness on filing my order. This is my first time doing business with your company, I will recommend you to anyone looking for this type of equipment.
Don
Don
9/23/2004
After waiting for about 25 days for my trailer hitch to come into the U-haul store on my previous car, I was ready to go with a different company. Needless to say, I just checked the site and they informed me that my order is now on its way! Impressive! Plus the shipping and handling is very competitive and because I live out of state, no sales tax, which takes care of the cost of shipping! Thanks alot etrailer, and I am sure I will be recommending you to other friends and relatives, as well as looking forward to using you again in any future needs!
Sincerely,
Robert
Robert
9/23/2004
First, I like to thank you for such a speedy response! Second, thank you for the personal response! I, like so many others I'm sure thought this was a "computer" generated response. I cannot tell you how delighted I was! Now, I believe those letters written in are true about the kind of customer service that you and your company lay to claim! My sincere appreciation, Harold
Harold
9/21/2004
Great service, I received my order in 1 day and the order was complete and the hitch is already installed. Thanks.
Darrell
9/17/2004
It is really great to order items from your web site and the responses are extremely fast. Items ordered are always shipped within a day of my order...Thanks for being a great supplier of trailer and towing products!!!
John
9/17/2004
Received my hitch on Thursday, I am pleased with the quality and the fit.Thanks
Richard
9/17/2004
Ordered on 09/12/2004 installed on 09/17/2004. No problems with installation. Saved $125.00. Thanks for your excellent service
Tom
9/17/2004
I can say with out a doubt that if you have a vehicle, of any size, with a trailer hitch. The url for E-Trailer is a must bookmark. They have items that some walk in trailer shops have never seen. They also have customer serves individuals who's communications skills work both ways.
Bart
9/16/2004
Thank you for the quick service.
Frank
9/16/2004
Wow! You people don't mess around when it comes to filling and shipping an order, do you? I received my new trailer hitch by UPS yesterday and installed it immediately. It looks great and appears very sturdy. It took about four days from ordered to installed. I can't wait to try it out.
Thanks for your efficiency.
Best wishes, Irl
Irl
9/16/2004
etrailer has been nothing but extremely helpful.
Kevin
9/16/2004
Ease of site selection and courteous phone rep. made me very comfortably being a first time customer.
David
9/15/2004
etrailer had the best description of products--even better than the website of the manufacturer of the brand I chose. They had the best price. Their website was easy to use. Delievery was fast.
David
9/15/2004
Thank you for your quick service.
David
9/15/2004
with this order I have to give you an A+.all of you know what you are doing.thanks
Hans
9/15/2004
The Curt class 2.5 hitch for the 2004 Honda CR-V has to be the easiest to install yet. The fishwire tool they provide in the installation kit worked like a charm. E-Trailer did a great job. I recommend them to everyone who asks.
HW
9/15/2004
Service was "Outstanding" and now Support is just as "Professional" ~~ Etrailer is Awesome!
Ronald
9/15/2004
Great! Fast, friendly, as described. Excellent communication of order progress, well packaged. Fit as described. Really good. Thanks, Scott
Scott
9/15/2004
Quickly found the harness I needed and submitted the order on a weekend. That Monday morning I got confirmation the order shipped. I received it on Wednesday. Exactly what I ordered, priced well with timely receipt. Great Job!
Tom
9/15/2004
Received my hitch today. Went on as easy as described.
Excellent product,excellent price, excellent service. What more can be said ?
Thanks, Frank
Frank
9/14/2004
My experience with etrailer was great! They kept me informed of my order status each step of the way. Shipment was fast and it arrived in the condition expected. Thankyou!
Gary
9/14/2004
Have bought three hitches from you and will continue to do business with you. Great price!Thank You for the quick shipping.
Mike
9/14/2004
My experience was great! They shipped my product immediately and kept me informed throughout the whole process. I would definitely recommend etrailer.
Sharese
9/14/2004
I spent some time locally trying to buy a towing hitch for my honda. etrailer, supplied it and wiring harness and delivery for about 50 bucks less than I could have just got the hitch
Andy
Andy
9/13/2004
What a Great staff! I had a few qustions I needed help with and was pleased with the response time (REALLY FAST) and the details of the answers made my purchase easy and a real pleasure.
I will certainly be a repeat customer!
Bob
9/13/2004
I am very happy with the service I received from e-trailer.com. They sent the equipment as soon as the order was placed and everthing arrived in its proper time.
Jose
9/13/2004
Everything was easy to find and priced reasonable. This is the second order that I have purchased from etrailer and there will be more to come.
Steven
9/13/2004
I purchased the class 1 hitch for a corolla, best price around, shipped out within 24 hours, fastest shipping with great UPS navigation link, super easy self installation when others would charge over the price of the hitch just for install. thanks etrailer, instructions and product sales was great.
Samuel
9/12/2004
I got my DRAW TITE trailor hitch today a couple of days before I expected it and in good shape. It was quite intimidating, so massive, but me and my buddy read the instructions and got right to work. The whole thing went in on my Dodge Ram perfectly in about 20 minutes. It works great...good price, fast delivery and easy installation...no drilling...Bill
Bill
9/10/2004
Thanks for the info and fast service.
David
9/10/2004
THANK YOU,GREAT PRODUCTS.
STEVE
Steve
9/10/2004
Thanks .Good job , perfect work.
Wanda
9/10/2004
Service was prompt. Order confirmation and shipping confirmation was nice to see. All and all, a good experience with your company!
Chris
9/9/2004
Super Quick Shipping,Great Communication!Looking Forward To Doing Buisness With Again,THANKS!!
Carl
9/8/2004
Fast service; received my order in a few days. They keep you posted via e-mail almost daily regarding your order. Would buy from them again without question.
DL
9/8/2004
I ordered a trailor hitch, paid regular ground shipping, and recieved it in 3 days. The product was everything the site said it would be! This site was very easy to use and offered great follow up. I would definately order from here again! Thanks for one of the easiest internet transactions I've had!
Scott
9/8/2004
Got the bike carrier put together and love it.
Thanks for the prompt service.
Ronald
9/7/2004
Thank you so much. We have been so satified with the stuff we ordered. We have even passed in onto other people. Kristy
Kristy
9/4/2004
After purchasing our Suzuki XL-7, we wanted to add a trailer hitch, and were planning to hire someone to do it. A friend at work suggested checking the internet and doing the installation ourselves. I followed his suggestion and found our Hidden Hitch at eTrailer as well as our bike rack. eTrailer had the installation instructions available to view BEFORE I bought, so I could see how EASY this installation would be. We received our order on time and in good condition. When I want to add some accessories, I will definately be back. I also appreciate the email notifications and UPS tracking numbers. 10 out of 10.
Erik
9/3/2004
I can not believe how easy, quick, and "good-fit" this on-line purchase resulted in - great service.
Mike
9/3/2004
thanks for your speedy business!!
Pat
9/3/2004
hitch arrived on time, and it took me about 10 min to put it on .
thanks
alex
Alex
9/2/2004
I'm sure the good people on your end don't get much feedback when things really work the way they were advertised!
Well, the Product I just received "Anti-Rattle and Lock for 2" Trailer Hitch Receiver" made by Valley works very well with our Blue Ox Tow Bar. The loose connection is gone and that makes for a safer towed vehicle.
Pass on the word...it works!
Sincerely,
Don
Don
9/2/2004
Absolutely a pleasure to deal with! Great prices, fast shipping and very friendly customer service. Every time I have emailed a question I get a response the same day. A+ service!
Marc
9/2/2004
Placed my order on on Monday and received it on Wednesday. That is great service. Thank you very much. One of the hitch plates is for our daughter who will turn 50 and we were told no gifts So we bought a gift for her car. Thank you Great service.
Nancy
9/2/2004
I just had my receiver hitch installed on my 05 Ford Escape. It arrived quickly after ordering and I am pleased with everything. Thanks, etrailer.com!
Perry
9/2/2004
Great products, great prices, great service... etrailer.com has it all. When I had a special request on my order multiple people jumped on it, made it happen, and kept me updated the whole time. Shop around if you must, but trust me: You'll choose etrailer.com. They're the best in the business!
Richard
9/2/2004
Easy to order. Easy to pay for. Extremely fast delivery! No problems at all. What more would you want?
Jerry
9/1/2004
Shopped all over the net for the best deal on a Reese Dual Cam sway controller. You guys had the best price ($139.00) by far. Saw this item on other supposed discount sites for over $200.00 plus shipping. Service was great! Shipped my order quickly and let me know the status as it moved along. I'll be back!
Jim
Jim
9/1/2004
Quick delivery, simple to install. Good price on product, will shop here again. Thanks for the great instructions, Dan.
Dan
8/31/2004
Your service is outstanding and your prices can not be beat. Thank you e-trailer
Glen
8/31/2004
I got my hitch in three days. My husband put it on in less than an hour, he says it fit like a glove, no problems. We we're told by the dealer there wasn't a hitch for my Mazdda 6, I got it for a bike rack. Great service. Thanks
Jennene
8/31/2004
Great selection, great prices, More importantly they have stuff thats hard to find in most stores! Info about installation time is especially useful.
Thanks etrailer
Joseph
8/31/2004
Great World Class Customer Service!!
Louis
8/31/2004
I'm impressed! I got the hitch as promised. Easy to install. Thanks!
Ronald
8/31/2004
You guys saved me a good chunk of cash with that over G.M.
I appreciate all your help!!
Todd
8/31/2004
Thanks for your quick response and delivery. Great product, easy installation. Spreading the word. Tim
Tim
8/30/2004
I received my hitch and installed it in about a half hour.
I have been towing this and that for almost 40 years. I've bought about every manafacturers product, and when one was not available, I've made some pretty nice ones myself.
The Hidden Hitch that you sent me for my Honda Element was beautiful in its simplicity and design.
assuming that it is going to do its job (that is: stay on the car, and not damage it) I send you my compliments! NICE JOB! Really good looking , nice and tight under the bumper, easiest install ever, very slick plastic cover for the receiver. You guys (and gals?) did a really good job...thanks!
Bob
8/29/2004
I purchased a first class hitch for my Pontiac Vibe. I recieved first class service at a great price. Delivery was timely. It was as advertised, a easy install.
Thanks etrailer.com
Paul
8/29/2004
Thank you for your prompt service. I hope to do business with again.
Richard
8/29/2004
I ordered a trailer hitch, and wiring for my Jeep. Prior to that I was quoted over $400.00 for the same thing that I was able to get from Etrailer for $170.00 and it was easy to install. Thanks
Thomas
8/28/2004
Quick Service and the hitch was exactly what I expected.
John
8/27/2004
etrailor.com is great! Very easy to use site, lots of helpful info including good product photos, and the prices were good (in some cases much better than elsewhere).
Perry
8/27/2004
Very pleased with fast turn-around on my order. Would highly recommend dealing with this company. Good prices, quality products.
CJ
8/26/2004
It was quick service. I odered on Monday and received my light connectors on Wednesday. The installation took about 15 minutes. Any thing I need I will oder from you again.
Gary
8/26/2004
This is my second order with etrailer.com and as before, everything goes soooo smoothly and without a "hitch" (pun intended):) All internet experiences should be this efficient. Thanks for the good work!
Jim
Jim
8/26/2004
Best price in the world on a quality Valley hitch. Communication was great and item was shipped promptly.
Dave
8/25/2004
Everthing went well. Got the hitch on the 2004 Honda CRV. The fishwire tool was a real help. You are the first sourse for a hitch with a standerd 2" recever that I was able to find.
Thank You
David
David
8/25/2004
I found your site easy to navigate. The checkout process went smoothly. The order was filled and shipped almost immediately. I could'nt be more satisfied if you were a local store.
David
8/25/2004
I have ordered other products from etrailer in the past and present and I am 100 % Satisfied with the products. Products were delivered to me fast and with instructions on how to install them myself. Thanks etrailer.com from a customer that give you the #1. You are the best.
Gerado
8/25/2004
I will check with you first the next time I have any camp needs. Thank you so very much for your commitment to customer service.
John
John
8/25/2004
You guys are great!! I placed my order on Monday night and was delivered promptly before 10AM on Wednesday. I got exactly what I need it, thanks etrailer!!!!
Jose
8/25/2004
Lens' arrived on time and in excellent condition. Very pleased in doing business with you.
Charles
8/24/2004
Easiest way to do business, FAST, GOOD PRICE, AND WHAT GREAT SERVICE. Can't go wrong doing business with these guy's Thanks
Jeffrey
8/24/2004
Last week I ordered a hitch cover for my Yukon and was pleased with the reliable service I got. The ordering process was easy and shipping and delievery was prompt. Product quality was excellent. Today I am ordering another hitch cover for my son in the Air Force for a Christams present. Keep up the good service. I will recommend your company to others.
Tom
8/23/2004
the quick response was a great surprise,easy to put together,ordered it sunday evening got on my door step three days later thank you, you did well i'll be back
Demetrius
8/20/2004
I was real suprise of the fast shippement.
I was a breeze to install.
Thank you
Will refered other to your site
Pierre
Pierre
8/20/2004
I thought the order went very well. It was easy to order and the shipping was quick! I was very pleased!
Bill
Bill
8/19/2004
Thank you for the fast service.
Bob
Bob
8/19/2004
Just a note to say thanks! In 20 minutes time I had your hitch installed on my Dodge Van and I was wired to tow. Wow, that's less time than it would have taken me to drive to my local hitch dealer who wanted to charge me $110 more for just the hitch without the wiring! Way to go etrailer!
David
8/18/2004
Best ordering exerience I have had, smooth no problems items arrived on time and were in perfect condition.
A+ rating
John
8/18/2004
I received my etrailer hitch this afternoon. I found that it was even better than advertized, and the ease of installiton was fantastic. When and if I need another I will reorder. I recomend "etrailers" heighly. John
John
8/18/2004
I recieved my draw tite hitch today and installed it in about 20 minutes. It was easy, cost $70 less then the local dealer wanted and I saved $50 bucks on installation. I'm $120 ahead and very satisfied.
Patrick
8/18/2004
We ordered a trailer hitch it arrived pretty quick and fits GREAT! Thanks…
Retta
8/18/2004
Had the hard to find part I was looking for & shipped it that day. Great service!
Robin
8/18/2004
From the minute I called the customer service number, and up to recieving my confirmation e-mail, everything has been outstanding. I recieved the in stock e-mail today at 11am which said the items would be shipped within 24-48 hours. Then at 4pm, I read another e-mail saying the item was shipped that same day. Then on top of that the customer service representative I talked to was very patient with me and helped me out with every part I ordered and fully answered all of my questions. I would not hesitate to do business with etrailer again. I can't wait for the items to get here. Thanks.
Carlos
8/16/2004
Great shopping at etrailer.com shipping was what what i was looking for and these people did it all.
Thanks
Harold
8/16/2004
Great service and selection. Super Fast shipment.
Ronald
8/16/2004
WOW! Fastest shipping at the lowest price. Thanks so much, we saved a ton of money and it was so easy! We'll be sure to tell our friends.
Dana
8/15/2004
Friendly service, helpful, and quick shipping -- I couldn't have asked for anything better from a merchant!
I would recommend to anyone.
Kevin
8/15/2004
This was the easiest and the best trailer hitch that I could have bought for my Honda Odyssey. It was so easy to put it on and the tubular design definitely makes it a Hidden Hitch. Thanks for a great product.
Tom
8/15/2004
No brainer. Nice doing business with you.
Yevgeniy
8/15/2004
Thanks for the very nice product! Perfect fit and very easy installation. Will return for any other trailer needs.
Thanks again
Daniel
8/14/2004
I'm so thrilled to have found your company online. I still have a question about my product, but the service and delivery has been awesome thus far. I placed the order online on Wednesday, and here we are on Friday, and my hitch is installed already! :-) Thanks!
Giri
8/14/2004
I was really impressed with your QUICK delivery. It was a real pleasure to deal with you.
Bill
8/13/2004
Great experience with my purchase. the fast friendly service is second to none.
Ed
8/13/2004
Just wanted to let you know how pleased I was with the service your company provided. I placed my order on-line and received it in three days. The after sale communications and order status information provided were also excellent. I will use your company for future needs.
Gene
8/13/2004
Goods were received. Very professionally done on your part beginning to end.
Thanks.
J
John
8/13/2004
Super quick service. Shipped same day as ordered and delivered the next day. Good price and had exactly what I wanted.
Mike
8/13/2004
Quick and very good service
Jerry
8/12/2004
Thanks so much for the prompt manner in which our order was processed. I ordered it on a Wednesday at 8:10 am and on Thursday at 1:15 pm it was in our garage. Thank you so much.
Jim
8/12/2004
Wow! ordered sunday night, had the parts in my hand Wednesday!
They even have pictures of parts. Reassured me that I was buying the right thing. Way to Go!
Pat
8/12/2004
Great communications, fast service, great packaging. I'll use them again…
Steve
8/12/2004
So far I think you guys are great!
Bill
8/11/2004
Oustanding products, excellent prices! My hitch cover is really unique!
Brendan
8/11/2004
I would just like to say that I am very pleased with the product. Ordering it on the Internet was very helpful. Keep up the good work.
thank you,
j.
Joseph
8/11/2004
Best prices and products I was able to find on-line. The customer service department was excellent! Delivery is due today, very fast shipping.
Sharon
8/11/2004
I got it installed in about 45 minutes. Piece of cake.... Thanks for all your help and a fine product.
Arnold
Arnold
8/10/2004
This is my second order and both have been very professionally handled.
I've received Emails at each step in the process describing what's going on. They include tracking #s, etc.
My orders have been well packed and in good condition when received.
I'll continue to order whenever I need trailer items.
Dave
8/10/2004
Ordered late Sunday afternoon, shipped the next day. Great response, email notifications, and service!
Lloyd
8/10/2004
Thanks to eTrailer.com for complete selection and prompt service. UPS did its usual excellent job at delivering on the day promised. Installaton of the HiddenHitch was exactly according to the instructions, available for download before purchase. All in all, a completely satisfactory experience
Norm
8/10/2004
I have received the trailer and I am very pleased.
Roger
8/10/2004
It was exactly as shown on the website. It was easy to install and looks great!
Roger
8/10/2004
I'm highly impressed with your customer service. Communication is the key, and you nailed it good. This is my 3rd or 4th easy ordering and quick delivery experience. You''ll get my business again!
Frank
8/9/2004
Website was very easy to use. I had no problem finding what I was looking for and paying for it.
Fulfillment was quick with progress messages along the process up to shipping.
Would definitely use your site again.
Mike
8/9/2004
WOW! Great price, speedy shipping, perfect fit and helpful gadgets for a quick and easy installation. Looks fantastic on my Caravan. Couldn't have gone better. I will order from them again. Highly recommended.
Jim
8/7/2004
My order was processed in a speedy manner and I received today even tho I had 3day shipment and I was'nt expecting it until Friday. I installed it and it works perfectly. I will tell my friends how good you are and I will be sure to use you for my furture needs . Thanks Bill
Bill
8/6/2004
Great service - 1 week delivery.
Joel
8/6/2004
G-R-E-A-T!
On Monday I was calling around for pricing then I found etrailer.com. I ordered the hitch and saw photos on how to put it on. I saved $100 on the hitch and $75 on the install. etrailer.com customer service was responsive. UPS tracking allowed me to know when it would be delivered. The best part was the box it came in was my ground cloth with corners acting as a pillow. I put it on in an hour...most of time I was looking for my tools. etrailer.com you have me as another very satisfied customer. Thanks.
John
8/6/2004
THANK YOU!
The trailer hitch arrived as requested, quickly, accurately... It was a pleasure doing business with you! Rick
Rick
8/6/2004
Hitch was exactly what I wanted and was shipped in a very quick time. Pleasure doing business with you. Thanks.
Steve
8/6/2004
Great experience. Had the perfect part, and it arrived within 3 days. Thanks.
Doug
8/5/2004
This note to let you all known you did a great job on my order. I had been looking for a good set of mirrors for my new truck, and you had just what I was looking for. They arrived in short time and fit great. Your order tracking system is great, and everyone I talked to were very helpful and professional. I will recommend etrailer to all friends. GREAT JOB EVERYONE!!!
Gary
8/5/2004
This is a fabulous product, and a great company to do business with. I had just bought a 2005 Dodge Grand Caravan and immediately planned a vacation with it. All the local yocals at U-haul and other places told me that because of the stow-n-go seating, hitches weren't even available for this van, yet . . . would be back ordered for months! Yada, yada yada.
I found etrailer online, the price was reasonable and I had the hitch within 3days. The shipment was trackable from the get-go. The instructions were clear & concise, so I did the job myself . . . with no drilling. As etrailer indicated, this particular model was probably a bit trickier than most, because it fits up between the stow-n-go bin & the exhaust system . . . it does require a bit of skill and some patience. A helping hand would have been nice too, but I did the job myself with just some Walmart car-ramps, a socket set, BIG screwdriver and the Dodge's screw-jack to help position the hitch. etrailer saved my vaction! I recommend this company very highly. Thanks!
Kevin
8/4/2004
If you need trailer parts or supplies, this is the place. Great service, fast shipping and good product, what else could you ask for!
Marv
8/4/2004
Great website, easy to use! I have placed two orders so far. I was missing a piece of hardware on my first order, but after a quick phone call it was shipped right out without any question or cost to me, that is what I call customer service. Excellent job. I will be back and will pass the word on etrailer.com!
Troy
8/4/2004
The turn around time for processing and shipping my order was great.
Rick
8/3/2004
just a big thankyou for shipping on time - and everything fit
the way it was supposed to
Stan
8/3/2004
I guess one never knows what a company is made out of until something goes wrong. Not to be used as an excuse, but due to a small miss understanding, which resulted in the shipment of the wrong merchandise, I can say with all confidence that eTrailer is not playing around when it comes to making their costumers happy. I am very happy with the costumer support. They have answered my email promptly, with relevant answers, not copy and pasted generic answers like other companies. They were on the ball within hours, even when I wrote on a Sunday. Excellent work, thank you. I'll be making any other relevant purchases through eTrailer.com.
Thank you,
Leonardo
Leonardo
8/2/2004
You were cheaper then the dealer.
You got it to me faster then they could.
I would use you again.
Mark
8/2/2004
I needed a hitch & bike rack for my Escape. Tried eBay to get the best price, but eTrailer had better prices and was able to ship everything on one very reasonable shipping fee. And all the installation info on the website was right on the money! Don't waste your time anywhere else - buy from eTrailer!
Stanley
8/1/2004
Etrailer.com is great! I bought a receiver for my 2001 Impala in the past and I knew right where to look when I purchased my 2004 Malibu Maxx. Too bad the Impala receiver would not fit the Malibu! Thanks again, I look forward to receiving my trailer hitch.
Jon
Jon
7/31/2004
Etrailer notified me after order placed and when shipped, with not much time in between. Great job. Etrailer is now in my bookmarks with high regard
Kerry
7/30/2004
This was about the best buying experience I have ever had! Ordered the hitch, got confirmation and a tracking number, two days later it is at my front door! Thanks!
Kurt
7/30/2004
wow! very fast shipping! thank you very much for being so prompt with my order.
~Lili~
Lili
7/30/2004
Marvelous!! I could not be more pleased. I had my trailer hitch within 3 days and saved a bundle by ordering from e-trailer.com. It was even easier to install than I thought it would be. I will definately order from e-trailer again!
Thanks a bunch!!!!
Dianne
7/29/2004
etrailer.com is one of my favorite places to shop.I get my order fast . and the products are great I have bought 5 hidden hitches they are the best they say it takes about 30 min. to install the longest has been 20 min. and never had to drill they just bolt right up never had a problem with one yet.thank you for making my trailering so easy
Jim
7/29/2004
Thank You Very Much,
I received the hitch today and installed it! Everything went fine I've enjoyed doing business with your company and will do so again in the future. Keep up the good work
Thanks Again, Joe
Joe
7/29/2004
great price and service. very fast delivery!!! highly recommended!!!!
Chris
7/28/2004
I CAN'T BELIEVE HOW FAST YOU ARE. THANKS
Have a Good Day
Gloria
Gloria
7/28/2004
Shopping online with etrailer was very easy. We found the products we wanted quickly. Shipping was timely and we can expect to have our bike rack with trailer ball in time for our vacation. Thanks
Michael
7/28/2004
I have ordered several items from Etrailer and I have been satisfied with their service everytime. Their responses are quick and they ship the orders quickly also. Their prices are competitive and the products are well made
Jim
7/27/2004
Very happy with the product and the time of delivery. I'm looking at ordering again from etrailer.
Jon
7/27/2004
Got it today-GREAT! Look forward to doing business with you again soon. Thanks, Mark
Mark
7/27/2004
Great bunch of folks. Easy to deal with and very prompt on delivery. Thanks
Rich
7/27/2004
Great customer service! Received the trailer hitch in a matter of days, and I had it installed within 40 minutes. Highly recommend etrailer to anyone -and will definitely buy from them again.
Bob
7/26/2004
This is the 4th time I ordered from eTrailer. Your price is the lowest I can find. You response to the order right up the minute. And the merchandise come in just as good as I could think. You guys are trying to be a world class merchant I could tell. Keep up the good work.
Donald
7/26/2004
After paying too much and getting poor service at local truck accessory stores, I turned to etrailer and not only saved money, I didn't have to wait forever for items that should have been stock items. The hitch was of the finest quailty and even a novice like me had it installed in less than 30 min.
Furman
7/26/2004
Fast service. From the time I ordered until the hitch appeared at my door it took them 3 days. You can't get any better than that. Excellent product. I'm an OK handy man and within 2 hours. I am hauling!!! Thanks again!!!
Ken
7/26/2004
The hitch and wiring came a couples days sooner than expected. If it wasn't for some rusted bolts on my Isuzu Trooper, the installation would have taken only 20 minutes (and I'm not mechanically talented). I would definitely order from etrailer.com again. Thanks.
Scott
7/26/2004
Exactly what I wanted at a fair price and it arrived right on time.
Tracy
7/26/2004
Thanks for all your help and I will pass on the good word of the folks at etrailer.com.
Jeff
7/24/2004
I looked at the "What Others Are Saying" thread of messages to etrailer and seriously wondered whether all the praise was a marketing gimmick. After making and receiving my purchase I'm happy to report the praise I read wasn't hype. Etrailer had the absolute best price I could find for the item I wanted. They communicated via e-mail every step of the way, and my towable bike rack arrived on my doorstep before I even had the chance to check it's shipping status. Much thanks to etrailer.
Mark
7/24/2004
E-Trailer, Awesome experience! Within a few minutes of ordering online I had a confirmation e-mail stating that my order was in there Missouri warehouse and that it would be shipped and deliverd within 48 hours. I never dreamed that it would arrive so quick! I was anticipating a minimum of 10 days. I will recommend e-trailer to all my friends and family. Thanks e-trailer for a job well done!
Regards,
Kevin
Kevin
7/23/2004
very helpful and professional! will recomend to all my friends! thank you rita
Rita
7/23/2004
Thank you for the quick response on the matter! Definitely will do business with you again.
Brian
7/22/2004
I am flabbergasted, I made my order on sunday and it arrived on thursday by ground. I really didn't think it would get here this fast, and hoped to have it to install next week. Well done etrailer.
Bud
7/22/2004
Do not hesitate to order from etrailer.
They had exactly what we needed and it was shipped within days. My UPS man delivered it today and the extension mirrors were exactly what we needed and could not find locally.
Hail! Hail! To etrail...er.
Kay
7/22/2004
It was a very smooth transaction!!!
Patrick
7/22/2004
Thank you for prompt service!
Gary
Gary
7/21/2004
The order arrived yesterday. The hitch went right on and the trailer
wiring adapter works as it should.
Thanks for the good service. I would recommend your company for anyone
looking for a hitch.
Regards
Steve
Steve
7/21/2004
The Bike Carrier arrive today in great condition and judging by it's construction the carrier should last a life time. Thanks again, Craig
Craig
7/20/2004
I like E trailer because there quick to deliver and they have alot of stock to choose from. Also there very friendly to deal with as a customer.
Thank you
Cheryl
7/19/2004
EXCEPTIONAL Service!!! Order was shorted by UPS and E-trailers made it right Immediately. This is the best supplier I have ever used. I highly recommend. Thanks.
CJ
7/19/2004
I thought their product selection was very inclusive and their prices were the best I found. I searched extensively before buying this product, so I feel I really knew a good deal when I found it. There shipping time was fast and I received 2 emails as soon as my order was processed and as soon as it was shipped. Will buy again in the future.
Dan
7/19/2004
Excellent all around. I am pleased with the product, the delivery and how easy it was to acquire and install. Thank you.
Gary
7/19/2004
e trailer has a great user friendly website, very helpful polite customer service reps and they actually
"do what they say they will do"!
I will use them again in the future and hope your experience has been as positive as mine when ordering any of their products! Thanks etrailer, a very satisfied consumer!
Scott
7/19/2004
Etrailer you get two thumbs up from me! I ordered my hitch late Monday evening and I installed it on Thursday. The hitch fits perfect, it just bolted on with no modifications.
Good Job,
Garry
Garry
7/18/2004
very prompt service,no problems at all with our order,definitely will be shopping here again thanks etrailer nice job!!!! i will recommend you to all who are in need of your type of merchandise.
Cristi
7/17/2004
Thank you very much. I tell friends and family about you guys. -Jamie
Jamie
7/16/2004
Just bought a new Volvo XC90. As an alternative to the very expensive dealer-installed option, and waiting 3 weeks for a 3rd party option, I had the good fortune to surf the web and find etrailer.com. The buyer experience was smooth and accurate; the product was shipped as promised; and importantly - fit LIKE A GLOVE and was easy to install. Thanks!
Robert
7/16/2004
My parts arrived yesterday, MUCH sooner than I
expected. I will certainly be doing business with you
again.
Thank You,
Andy
Andy
7/15/2004
Thank you, you've been great.
Cameron
Cameron
7/15/2004
The Web site was great and very helpful, was able to get everything i needed from one Web site and it all shipped together in one shipment; thanks.
Douglas
7/15/2004
Etrailer.com provided an excellent online shopping experience! The product was shipped and delivered expeditiously as advertised and the product quality . . . OH YEAH!
Thanks etrailer- I'm sure we'll be doing business again.
JW
Joe
7/15/2004
Your service and supply were superlative, the fit etc., was as indicated and I'm completely satisfied. By the way, delivery was sooner than anticipated, an additional plus.
Pastor Ed
7/15/2004
A++ service!! Communication was great shipping was painless, would buy
A++ from etrailer again.
Austin
7/14/2004
Perfect service. Items were packaged well and shipped in a very timely manner. Will certainly do business again.
Cory
7/14/2004
Great Service, good prices, prompt shipping. Customer service people that know their stuff.
Jim
Jim
7/14/2004
Excellent web-site and very quick shipping. Whoever created this page: http://www.etrailer.com/faq/cbc.asp
should be commended. I will be back again for future items.
Leonard
7/14/2004
Extremely fast shipment and excellent email communication. Thank you.
Bob
7/13/2004
I looked at several sites and came back to this one. It was very easy to navigate and very organized. I really appreciated the trailer hitch finder based on your vehicle make, model and year. I found exactly what I needed using it. This site had the best and most thorough selection and the best prices.
Deborah
7/13/2004
WOW!
Thanks!
Mike
Mike
7/13/2004
Wow! This was much easier than I thought it would be. I could not locate a trailer hitch for my 2003 Kia Sedona Van anywhere but the dealer. I found the info on your site - pictures of the product, detailed descriptions, even the installation instructions - to be extrememely helpful. I look forward to contacting you again next time I need a trailer part!
Ron
7/13/2004
Thanks!!!!!!!!! You guys are great!
Taurus
7/13/2004
I just wanted to say THANK YOU for getting my bike rack shipped out today. I really appreciate your help!
Tracy
7/13/2004
The right parts, delivered on time, at half the price of local parts store. I will be back. thank you
Brian
7/12/2004
We just recently used the hitch bike rack, it was easy to put on and worked great.It makes traveling easy! Thanks for the quick shipping service too.Ill recommend your product to everyone. Thanks Rick
Rick
7/12/2004
Excellent price and product,I ordered it on a Tuesday evening received it that friday afternoon and it was easy to install
Dennis
7/11/2004
Great Stuff!!
Youi Guys are first class! I called, you shipped, I installed---inside of 4 days, the job was complete. It don't get any better than that! Keep up the good work. Everything fit like a glove.
Art
7/10/2004
I just installed the hitch on my PT Cruiser today and was finished in less than an hour. Everything fit perfectly and went together with "no hitches". Thanks for a great product.
EJ
EJ
7/10/2004
Thank you for your prompt service. I installed the hitch and it works great.
Gary
Gary
7/10/2004
Thanks for the outstanding service. 1 Week delivery from the
date of order is great, especially coming from the US to Canada. Even
after customs and what not I saved over $225.00 through you guys and got
quick excellent service.
Thanks again and I will be back for any other future Trailer related
purchases!!
Jamie
Jamie
7/9/2004
The people at etrailer are very good. My shipment was on time and everything was correct.
Jon
7/9/2004
Ya'll did a right fine job of taking care of me. I am impressed with the most excellent ongoing communication from order placed to order received. You done good. John
John
7/8/2004
Really quick delivery. Good buy on my hitch. Good follow up by e-trailer.
Mark
7/8/2004
I received the hitch for my 1996 Neon about 3 days after I ordered it. I put it on last night in about an hour. The most tedious part was snaking the wire through the frame. It was a perfect fit and easy to put on. Instructions were very easy to follow and complete. Thanks for a job well done.
Philip
7/8/2004
I have dealt with etrailer.com on several occasions and would recommend them highly for their customer service, prompt processing and shipping, and efficient website.
Rob
7/8/2004
I was given quotes by two different dealers in my town for a trailer hitch, one at $185 and $210. The dealer wanted $300. E-trailer had it listed for $107. I needed a hitch to tow a boat for a vacation in three days and only E-Trailer could get it to me that fast, with the ability to track the delivery. Being able to see the instructions before buying was also a plus. I definitely recommend E-trailer.
Steven
7/8/2004
I found this to be a fabulous website. I was searching for a "hidden" Type I trailer hitch for my new 2004 Honda Accord Coupe so I could purchase the hitch and a hitch-mount bike carrier (I didn't want a top or trunk mount). The website is easy to navigate and "etrailer" had it all. Customer service is excellent and they notified me via email regarding the status of my order which was shipped in less than 24 hours! Ah'll be bock.....
Wen
7/8/2004
Excellent! Item arrived in time and as described. Great value. Thanks.
Rosa
7/7/2004
We ordered a hitch and bicycle rack on Saturday. We received an e-mail on Monday indicating they have received my order. On Tuesday, we receiving another e-mail including that the products were shipped to us with the tracking # (UPS Ground). Then, on Friday, we've received them. We mounted everything on Friday night, and had a great bicycle ride on Saturday! Yes!!! Thanks to etrailer.com!!!
Yumi
7/7/2004
Hitch kit received on time and installed without difficulty. Excellent product, excellent service.
Bill
7/6/2004
thanks a bunch. Good service, good communication. Must be a good company!
Jim
7/6/2004
Just wanted to say thanks!
Everything was delivered as promised and in time for me to install it!
We had a great vacation!
Sincerely, Eric
Eric
7/3/2004
I tried three national autoparts chains and none of them could get me the exact hitch I wanted. The hitches thay all tried to sell me were close to two hundred dollars. Ten minutes online and e-trailer dot com sold me the exact hitch for less money and deliverd in in three days you guys are awsome.
JIM
Jim
7/2/2004
Delivered in a timely fashion. E Trailer was the most inexpensive place we could find that carried the exact item we were looking for. Thanks
Michele
7/2/2004
I was looking for a bike carrier for my Ford Expedition. I didn't want a roof rack and my vehicle did not have the frame hitch. Solution: etrailer.com. Easy to navigate site, all I had to do was select my vehicle information and etrailer displayed the hitches that fit. Excellent prices also! I found the exact bike carrier I wanted easier than I found the hitch. Checked out at 9:09am, received order notification within minutes, by 1:00pm I had received shipping confirmation. Value? I bought the hitch AND the bike carrier combined for around the same price that I would have paid for one "professional" hitch package installed locally OR a "trendy" roof rack system for 2 bikes. Thanks etrailer!
Raymond
7/2/2004
Very good place to buy. Very friendly and fast. High marks from me.
Stephen
7/2/2004
I called first to make sure my parts were in stock. The person was polite and knowledgeable, and, the information given was spot on. My order was shipped before the end of the day. It is great to use a site that is user-friendly and anticipates the customer's needs.
Angelo
7/1/2004
It has been a most pleasant experience using your company!
Jeffrey
7/1/2004
I just recieved my shipment today. Where the heck have you guys been all
my life? Both the air deflector and bug shield fit perfectely and I had them
on within a half hour of getting them. I can't thank you enough! The air
delfector was especially nice since the one I had on before rested on the
hood on small strips of rubber and, unknown to me, rubbed the paint off
right down to the metal. With yours I won't have to worry about that again. Thanks again and I look forward to patronizing your company again.
Kevin
7/1/2004
I've enjoyed doing business with E Trailer, and would definitely recommend you to my buds.
Brendan
Brendan
6/30/2004
The whole experience was great,
The it was the right part, the instructions were clear and exact, and the installation took just 17 minutes.
Thank you
Don
6/30/2004
WOW!! Thank you very much, what great service!!!!!
Jeff
Jeff
6/30/2004
Now that's what I call service!
Thanks,
Ken
Ken
6/30/2004
Wow..great service, fast shipping, reasonable price. I will withold final judgement until I receive the final product, but great work.
Martin
6/30/2004
Can't beat the price - saved $100 over another well known Internet shop. Delivery was fast. Thanks a heap.
Randy
6/30/2004
Your web site and service is excellent. I installed
the hitch in 20 minutes!
Thank you,
Bradley
Bradley
6/29/2004
Super fast shipping. I recieved my order in two days. Easy to order fast shipping
Don
6/29/2004
Excellent service and delivery. What every other online distributor didn't have, ETrailer had it. Thanks
Michael
6/29/2004
Installed my trailer hitch today. Six bolts and it was ready to go. You could not have made this an easier transaction.
Thanks,
Daron
Daron
6/28/2004
I'm happy to say that my order arrived as promised and the installation
was a relative breeze. I think with pneumatic tools I could have gotten
close to the 40 minute install time listed on your site. Anyway just
wanted to say how happy I am that there were no "surprises" in the
installation. Good job!
Regards,
David
David
6/28/2004
I have been sincerely impressed with the responsiveness of etrailer. From initial order and delivery to any follow-up, you have been great. Life would be easier if all companies had your dedication to customer satisfaction. Many companies espouse the idea, but you deliver. Rest assured that I will come to you first for all my future trailer needs, and most highly recommend you to all my friends. For price and service you are the best. I pick up my RV next week. Thanks again.
Donald
6/28/2004
service was great, really fast shipping, great buy. thanks for everything
Eric
6/28/2004
I purchased a rubber receiver hitch cover from etrailer and the transaction was easy and i received the cover in just a few days...I was very pleased with my experience with this company!!!
Roger
6/28/2004
Order was shipped on time and delivered as requested. Excellent service!!
Thanks!!!
Adam
Adam
6/24/2004
Just found the site and not only was the price cheaper, but shipping was half the other guys!
I have ground effects and was glad to see your picture before I bought! It's going to look great!
Thanks
David
6/24/2004
Thank you for your speedy delivery on my shipment, I have received all pieces and installed them. Looks great, I will try them out next week when I get the trailer.
Thanks again,
John
John
6/24/2004
I just wanted to let you know I recieved the Sway control and bracket and they are great. I will let all my friends know about your website.
Ron
6/24/2004
Thanks for the awsome service. I recieved the hitch today, perfect
condition and better than I expected. Wonderful job man.
Thanks a million!
Alex
Alex
6/23/2004
My experience with eTrailer was good. I easily found what I was looking for - and for a good price. The checkout process was quick and painless.
Becca
6/23/2004
They gave me great service and timely delivery. Would order form you again. Thanks
Bobby
6/23/2004
So far so good,(haven't received it yet but will soon) I really like the website, it was priced right (cheaper than the other place) and the order was shipped fast. I am very happy.
Brian
6/23/2004
Great Web site! Lots of useful information, easy to navigate. Good selection. Super fast shipping. Great tracking info.
Bruce
6/23/2004
Wonderful shopping experience. I found what I needed easily and the prices are excellent. I'm telling my sister about etrailer, she's also looking for a trailer hitch. Thanks!
Renee
6/23/2004
I gotta tell you that you're doing a great job. I appreciate the level of communication you guys furnish and the willingness to quickly get back to your customers.
Thanks.
Ron C.
Ron
6/23/2004
Ordered the parts on Friday, got them on Wednesday - couldn't ask for better! Excellent, quality parts at bargain prices - cost for same parts at a local dealer were more than twice as much (and lots of "attitude" tossed in for free when I said I want to install the parts myself!). Thanks for a very easy, painless purchase -- love your website, easy to navigate, informative, well laid out. I was going to get the remaining parts I need locally, but now I'm going to order them all through etrailer.com -- and am highly recommending this to my family and friends. THANK YOU!!!
Scott
6/23/2004
I recently purchased a used vehicle and installed on it my third hitch from etrailer.com. The installation went perfectly
Jeff
6/22/2004
got the package the very next day, thank you very much
Kurt
6/22/2004
Thanks, it was a pleasure doing business with you. You saved me a lot of money ! Angie :)
Angie
6/21/2004
Thanks for a great experience!!! I ordered on 6/15 and got the hitch on 6/18. All the parts I needed cam with it. The hitch fit perfectly and on in twenty minutes. I've recommended etrailer to everyone I can. The local draw tight dealer wanted 96 dollars for the same hitch. Thanks again. Bill
Bill
6/21/2004
Thanks for great service and quick sales/shipping. Will definately be back and recommend your site to my friends.
thanks again, jim
Jim
6/21/2004
Thank you, dolly wheel arrived today in fine condition -- looks like real quality. Again, thanks. Will do business with you in future. Ken
Ken
6/21/2004
Great service, good communications and fast shipping. Product fit as described although it took longer to install than they suggested. Would do business with them again.
Larry
6/19/2004
It doesn't get any easier. etrailer ships fast. My delivery was right on time. Installing my new hitch took less than 1hr. by myself . My son in law ordered a hitch about 2 months earlier. We installed his hitch in about an hour. Because of the good experience he had with etrailer, thats why I used etrailer .
John S
John
6/18/2004
Great service, fast shipping and half the price of a local trailer parts co. Will definitely shop again.
David
6/17/2004
Could not have asked for better products or faster shipping. Highly recommended.
Tim
6/17/2004
We mounted the hitch assembly today, and it went on....................without a hitch!! :-)
Thanks again for your help.
Anthony
Anthony
6/16/2004
Quick delivery! Thanks!
Bob
6/16/2004
Thanks for your great services and prompt shipment.
-DQ
DQ
6/16/2004
Your web site is informative with a large stock of products available. Shipment was done fast likewise; was email conformation.
Thanks
First time customer
Tim
6/16/2004
Great price. Fast ship. Appreciate the shipping confirmation and tracking numbers. A great online buying experience.
Thank you.
Tom
Tom
6/16/2004
thank you for the great service I can now install my new bike rack.I liked the fast service,I could not find this hitch in the area that I live in.The Honda Element is a new suv and it's difficult to find after market accessories. Again thanks ,I will recommend etrailer to my biking group and my triathlon team.
Bob
6/15/2004
Thank You, I'm planning a trip and need my trailer and can't tow it without
this ball mount. Thanks for the excellent service and the prompt response to
my e-mail. Good customer service always wins my business and you have done
that. Looking forward to the next transaction, thanks again, Jim
Jim
6/15/2004
Item arrived in perfect condition and was just as described. We'll definitely keep your site in mind when we buy a hitch for our other vehicle.
Kurt
6/15/2004
I needed a hitch for my car, and I needed it fast. I found this site, ordered what I needed and got it cheaper and faster than trying to find it locally. This site is great. Will recommend it to all my family and friends. Definately 5 ***** in my book.
Thanks etrailer!!!!!!!!!!!!!!
Michelle
6/15/2004
Thank you for shipping this so fast!
-Kamoa
Kamoa
6/14/2004
Service from etrailer is excellent. The hitch arrived within 3 business days.
Laren
6/14/2004
What do I think?? Well, I'll tell you. The Hidden Hitch class 3 reciever I purchased for my '95 Astro fit like a glove. Was delivered in three days, and that was with UPS ground, and went in without a "hitch." No pun intended.
Leon
6/14/2004
Wow! Talk about fast service! Order it on Friday night, Ship out on Monday... If the rest of the world operated with such efficiency, we'd be really movin'!! Thank you for the notice, I'll check on the shipping progress. Pleasure doing business with you...like a breath of fresh air in a stagnant swamp! Robert
Robert
6/14/2004
Right part. Right price. Smooth transaction! THANKS!!
Doug
6/13/2004
Delivered as promised. Very good experience. Thank You for a good product. Your on my favorites list and all my friends too.
Todd
6/13/2004
My ordered arrived!
Thank you for the excellent service.
Jay
6/11/2004
Thank you very much. This is the second hitch I've purchased from you and I am very satisfied with the product and your service.
Regards,
Randy
Randy
6/11/2004
I ordered a hitch for my new Corolla. It arrived in 3 days and bolted on in less time than advertised ! A great shopping experience. Thanks !!!
Steve
6/11/2004
Great stuff! I have ordered several things from you and I am really pleased with the stuff and your pricing. I have mentioned your site to a number of people.
Terry
6/11/2004
Very impressed. I received the merchandise on time. There was a slight problem and the hardware was not in the box with the merchandise, however the problem was corrected without and problem and shipped within 2 days. Pleasure doing business and will again.
Brian
6/10/2004
very fast shipping.. hitches arrived as stated with easy to read, detailed instructions and, better yet, all the requied hardware! Thanks etrailer!!
Stanley
6/10/2004
It is so nice to find such a prompt, courteous company to deal with and I look forward to doing business with you in the future.
Al
Al
6/9/2004
The hitch mounted up perfect. I was very pleased and I have been telling everyone about etrailer.
Anthony
6/9/2004
This is the second time I've purchase from E-trailer. The prices are the best, the shipping is fast, and I can always call a person for professional assistance. Thank you.
Carlos
6/9/2004
Well put together web site, easy to use. Shipped within 1 day. Very nice.
Gerard
6/9/2004
Prices and product quality were great and shipping was very fast each time. I highly recommend this company.
Philip
6/9/2004
Great company to do business with. Ordered the hitch and some other smaller pieces on-line. Got confirmation in E-mail. Got shipping notice in E-mail with access to UPS tracking number. Shipping was within a week. No problems.
Seth
6/9/2004
Very pleasant to work with, etrailer had the product in stock where others did not. Shipped the same day, and arrived in 3 days.... good job etrailer
Alan
6/8/2004
Ordering from etrailer was quick and easy. The web site was informative and easy to use. The download of the instructions is a great tool to prepare for the job. I called to possibly change my order and the customer service people were very friendly. Shipping was fast and packaged with care. I had a great experience with etrailer and I highly recommend etrailer.
Ken
6/8/2004
The trailer hitch I received last week fit perfect!
Steve
Steve
6/7/2004
You are the best. Everything fits perfect. Thank You
Mindaugas
6/5/2004
Thanks!!!!!
I placed the order on Monday, May 31st and recieved my hitch today. Great and fast service. I have bookmarked your web site for future business.
J C
6/4/2004
I received the lock. Thank you so much for being so easy to work with. Have a great weekend.
Mickey
Mickey
6/4/2004
Thank you for shipping so fast.
Neso
6/4/2004
Everything from ordering to delivery went very smooth. Thanks!
Scott
6/4/2004
3rd time doing buisness here. Prices and product quality were great and shipping was very fast each time. I highly recommend this company.
Thomas
6/4/2004
just what i was looking for at a great price and shipping was affordable and prompt thanks
Donald
6/3/2004
The hitch arrived today and within an hour I had it mounted on our 1998 Chev Venture Van. Thank You!!!
Carol
6/2/2004
Excellent customer service. I made an error in my internet order and it was quickly corrected and notified of correction. Order fulfillment was extremely quick and efficient.
James
6/2/2004
I was really supprised how fast they worked to get my order out after they had received it. I got an E-mail saying that it was in and that it would be shipped out within 24 to 48Hrs. Seems like it was only a couple of hours and I received another E-mail telling me that my order had been shipped. I will continue to do business with a company that goes out of there way to get the product to the customer so promptly. Thanks again Etrailer. GREAT JOB. John
John
6/2/2004
Very good customer service and prompt shipping!
Ryan
6/2/2004
Both my items arrived on time and in perfect condition. Thanks again.
Jon
6/1/2004
Your company hands internet sells very timely, organized and professional. Many times in ordering over the internet I have some anxiety but you guys have communicated very well and timely. Thanks and keep up the good work!
Bob
5/28/2004
I recieved the parts I ordered within a week of placing my order. I was shy one part. However it was handled promptly, with no hassles, by Etrailer's phone staff. Overall, I am pleased with my purchase and with Etrailer as a vendor. If I have a need for trailer or towing parts in the future, I would certainly give my business to Etrailer again. I would not hesitate to recommend them to friends either. Thanks for a painless purchase and keep up the great work!
Andy
5/27/2004
I received my hitch and accessories. I was thoroughly pleased with the equipment and the ease at which it installed.
Douglas
5/27/2004
I just wanted to send you guys a message and proviode some feedback. I do a ton of online ordering as I live in Japan and I found that you do an excellent job at getting the product out fast and providing follow up. While I don't need a whole lot of things you offer, I would absolutely use you for anything possible and will encourage the same for anyone I know.
Thanks again,
John
John
5/27/2004
Got the hitch last night. Had it installed in 20 minutes! So simple. You had good communication and great prices. Thanks.
Michael
Michael
5/27/2004
FYI: I have made two orders from your web site in the past few weeks. Your site is well laid out and easy to navigate. The products arrived quickly, in great shape, and as advertised!
You are a pleasure to do business with!
Thank you,
Rod
Rod
5/27/2004
Great Job!! Very efficient and fast delivery. Product is excellent.
Lou
5/26/2004
You're website is great! You had not only instructions but pictures of how the hitch looked after being installed on a vehicle just like ours (Hyundai Sante Fe). The hitch installed easily and fit perfectly. Thanks!
Rich
5/26/2004
high-quality floor mat; good customer service
Thanks!
Bart
5/25/2004
Thank you ,for your excellent service and help. You sell quality products ,but its the quality of you & your staff that impresses me ! Excellent thank you Dennis
Dennis
5/25/2004
I was afraid of not receive on time my cargo carrier but working with Bob we got it done! He told me that I'd get a tracking number by Friday I Just got my carrier now. Now I'm going to be able to complete my trip to Mexico with no problems. Thank you guys
Jorge
5/25/2004
Thank you! You guys have been great!
Karen
5/25/2004
Great website, prices, phone support, speedy delivery, secure ordering, and supplied tracking information. The Hidden Hitch fit my '02 Z24 perfectly! You can barely see it :-) I would order from etrailer.com again, and would recommend them to others. Thanks!!!
Mark
5/25/2004
I was very pleased with etrailer.com my order came very fast with no problems. I will use etrailer in the future.
Nikki
5/25/2004
Thank you very much! You guys provide really great service!!
Paul
5/25/2004
I just wanted to let you know I received the hitch
cover I ordered today. It looks great on my new
truck! Thanks for the fast shipment and great
product. I won't hesitate to do business with your
company again.
Thanks again,
Ted
Ted
5/25/2004
You guys are the best ... low prices, great selection, helpful staff and fast shipping. What more could you want. Thanks etrailer !!!!
James
5/24/2004
Great website and great phone service, answered all my questions. Look forward to directing some of my friends your way for business.
Michael
5/24/2004
I would like to thank you for great products and service. I saved over $175.00 from the cheapest installer for the trailer brake setup alone. Your step by step instructions on your web site walked me through to a trouble free install that took the same amount of time as the pros quoted me. Thanks again, customer for life.
Tim
5/24/2004
I got the hubs I ordered already. You can certainly use me for a reference. I got exactly what I ordered , on time and intact. I know it wasn't the biggest or the most complicated order ever but you would be surprised at some of the problems encountered with on-line ordering.
Again, nice clean job. Thanks
Charles
5/23/2004
I Know complaints are probably more common then compliments,however I would just like to say THANK YOU E-trailer. You bailed us out in the 11th hour . You guys have got your (….) together. COURTEOUS AND KNOWLEDGEABLE STAFF!!!!!!!!!!.Thank you again.
Dirk
Dirk
5/22/2004
I ordered a DrawTite hitch for my Nissan Xterra and I was seriously impressed with how inexpensive and how easy it was to install it, and how quickly I received it. Etrailer.com will be the first place I come to the next time I need trailer accessories again!
Scott
5/22/2004
Your prompt service is appreciated.
David
David
5/21/2004
Thanks for a great product and super service. I will personally spread the news on what a great job your group does. Thanks
Mike
5/21/2004
We received our order Wednesday, 19! NOW THAT IS SERVICE! THANK YOU
Rebecca
5/21/2004
I usually just do price comparisons online to make sure the local dealers aren't cheating me. This time when I called local vendors and they wouldn't offer anywhere near the price to include the shipping I knew it was a good deal. The service was just as friendly and no hassle as the price. Way to go etrailer. Thanks for doing ecommerce right.
Steven
5/21/2004
Thank you SO SO much!! I will definitely look to you when I am in need!!
Wanda
5/21/2004
GOOD SERVICE AND PRICE, THANKS
Wayne
5/21/2004
Thanks for the good experience. Minus the one part that got shipped later due to availability, the products arrived ahead of the anticipated date. Real to life 'Live Help' is great, hope you can manage to keep it up. If I have further needs, will contact you guys again.
Andrew
5/20/2004
It's a pleasure doing business with etrailer. The staff is polite and professional, the prices are good and shipping is prompt.
Dave
5/20/2004
you guys are the best
thanks
Teresa
Teresa
5/20/2004
On time shipment, easy installation, and best price I could find anywhere, thank's for a great product, I will definitely be ordering more from your company in the near future!!!!!
Mark
5/18/2004
You have a very good service.I will do
bussiness with you in the future.
Have a great week and thank you very much,
Mark
Mark
5/18/2004
e-trailer is the best thing since COOL-AID.
Michael
5/18/2004
Fast shipping and good communication.
Les
5/17/2004
So thanks a lot for a job well done.I got my product when you said, and i am a very happy camper. Not, only that, you were there for question during the shipping proceess--on the week-end boy what a crew. Thanks again Michael
Michael
5/17/2004
Wow - I found EXACTLY what I was looking for in about 2 seconds. AND, it shipped the next day!
I was very, very happy with my experience with etrailer.com.
Thank you!
Michelle
Michelle
5/17/2004
The item I ordered arrived yesterday as promised and in good condition.
I will certainly keep you in mind for all my future trailer needs and also recommend you to all my friends.
Regards,
Bill
Bill
5/15/2004
I would like to take a second to tell you I had very good luck hooking up my Van. Your wiring harness was a snap,easy to hook up,Thanks Gary....
Gary
5/14/2004
Definately I will order from here again if I need anything. Not only was the service fantasic, the price was over welmed dirt cheap compared to so many others on the internet. The order was very professionally packaged and delv'd. I love this place. Definately I will be a returning customer.
James
5/14/2004
Very fast service. Only RV site that had a selection of products I was interested in, electric brake controllers, with factory instructions and descriptions of operation.
Also the lowest price.
John
5/14/2004
easy to find product and place the order. great respond on conformation and shipping. product arrived fast and was just what I ordered. thank you
Randy
5/14/2004
EXCELLENT Prices. I will shop at this website again, if I have the need for more trailer "stuff".
Bruce
5/13/2004
So far every experience has been great. Good deals and fast prompt delivery.
Jim
5/13/2004
thank you for the fast service
Mark
5/13/2004
My order was processed immediately. Item was delivered a day earlier than I expected. Outstanding service!
Mike
5/13/2004
I received the Lincoln Blackwood hitch cover and really loved it.
Thanks for a great product,
Aloha,
Calvin
Calvin
5/12/2004
recieved my hitch it bolted up great everything fit perfect thanksfor the great service and a great web site anyone asks me its etrailer.com for sure. Harold
Harold
5/12/2004
Received the shipment today. Hitch fit perfectly. Haven't tried the wiring yet but all the parts were there. Thank you for the quick shipping and getting the order correct the first time. It don't always happen that way
:-)
Mel
5/11/2004
We received the trailer hitch and have it installed. It fit perfect and looks very nice. Thanks, Al and Tammy
Tammy
5/11/2004
This is my second purchase from etrailer. They have a good selection and the transactions are seamless. I'll be back.
Tim
5/11/2004
These guys are very responsive and the shipping was incredibly fast. Oh yeah, I couldn’t have asked for a better price, believe me I've checked around!!!
Tracy
5/11/2004
I think your services were great. I spent a week trying to find the right product at Fleet Farm & Napa stores before I looked online & contacted you guys, & was able to get the right product in half the time. Plus the price was about $40 dollars less than what Napa Auto was offering for a similar product.
Thank You,
Trent
Trent
5/11/2004
It took me longer to find my wrenches than it did to install the trailer hitch !! The instructions were good and ease of installation suprized me.
The package came promptly with e-mails advising the progress of my order and it was at my door when predicted. Being that my tools are a mess, I wish it had come with a 1/2" drill bit (I would have been willing to pay extra for it) so I wouldn't have had to go buy one.
Two thumbs up for price and ease of install !!
Graydon
5/10/2004
I received my trailer hitch and things Friday 5-7-04. I installed them on Saturday. I was very pleased with your service and the clear installation instructions. I will recommend you guys to my friends anytime. Thank You, Jeff
Jeff
5/10/2004
Just wanted to say thanks for your fast service on my order of May 4 which I received on May 7. Being able to preview the installation instructions on your website before I ordered the hitch made it possible to determine if I could install it myself or not. Job went smoothly. Keep up the good work.
Paul
5/10/2004
Thanks for your very timely response and my thanks to all at etralier.com for a most memorable experience of how it is to do business with a company that knows "excellence" and "service".
This old timer has had his faith renewed in that there still is a company that knows how to do it right!
Jim
Jim
5/9/2004
First time buyer here and I was impressed with the fast service and updates on shipment. Items was received very fast and as advertised. I will buy again and will pass this company on to all my friends. A # 1
Mel
5/9/2004
You are a pleasure to do business with. Great service and a fantastic price. Have and will recommend you to all my friends. Everything looks great on my truck. Thanks again.
Robert
5/9/2004
Great communication & detail to work. You guys have it down. Maybe in time our company will have the ability to keep our customers in the loop via email for the tracking of our their orders. Keep up the great work.
Bill
Bill
5/7/2004
I want to thank you for a job well done everything I ordered came when you said and was as easy as you said. keep up the good work.
Ed
Ed
5/6/2004
You web site is very easy to navigate and well thought out.The "Hidden Hitch" I ordered was perfect very easy to install.
thanks MJM
Marvin
5/6/2004
I could not believe how easy it was to install the hitch and the wires.
Thanks for a great product.
Jay
5/5/2004
I have ordered three things now off etrailer, a hitch a bike rack, and a locking pin. And i have recieved everything quickly, and the prices were very good. That and it is really hard to find a hitch that fits your vehicle exactly, well the one from here fits perfect, better than most factory installed hitches.. :) Good Store would use them in the future and recomend them to others :) :) Jay
Jay
5/5/2004
Merchandise was promptply received. Would order again.
Lance
5/5/2004
Shipment was fast, communication from etrailer.com was very good. I installed hitch bar with no drilling in about 30 minutes. I am very pleased!
Rob
5/5/2004
Hi, Just received my hitch in only three days. You all are great, a
retailers should take a lesson from you.
Steve
5/5/2004
This is the second order i have placed with you and thanks for the great service.
Clint
5/4/2004
Your customer service has been World Class. The trailer hitch installed in minutes.
Robert
5/4/2004
Got the order. Great job. Thanks!
Chris
5/3/2004
Great products at a great price. Just wanted to send you a fast E-Mail to let you know you have a GREAT product line. I purchased (2) trailer hitches for my Chevy Astros. They are everything
that your web site said that they would be,and the install was an easy task with all
the new bolts,nuts ect. that was supplied with them.
I will most definitely tell everyone about your site and many products along with
my satisfaction from the easy ordering (polite people on the phone) to getting it on
the day that was stated in the E-Mail from UPS online. GREAT JOB
Best Regards
Dave
Dave
5/3/2004
thanks for the updates on the status of my order. The
UPS link works well and gives me the ETA of my hitch.
Your site gets good grades for ease of use as well.
thank you
mark
Mark
5/3/2004
Very quick and easy transaction. I am very satisfied. I would definitely recommend you to a friend.
Oscar
5/3/2004
I just purchased / received / installed a trailer hitch for a 2002
Hyundai Santa Fe and all I can say is THANKS! Fantastic website,
product and order service. It went on without a "hitch" in exactly the
thirty minutes the instructions suggested. I will be ordering a second
one for another vehicle within a couple weeks. Thanks for delivering
exactly what was promised, and on time. Such service is a refreshing
surprise these days.
Great work.
Steve
Steve
5/3/2004
I was extremely impressed with my experience on etrailer.com.
Using your website I was able to correctly order all of the parts needed to do the install myself. The install went very smoothly - exactly as shown online.
I would highly recommend etrailer.com to anyone who is looking for trailer accessories for their vehicle.
John
5/2/2004
Super speedy delivery and good prices.
The products are great quality and exactly as described.
Thanks,
John
John
5/2/2004
I recieved exactly what I had ordered, and a week before it was promised! I had a wonderful buying experience with etrailer and will be back for future purchases for sure. Dan
Dan
5/1/2004
The products purchased were reasonably priced and the delivery was prompt. If I need any similar items in the future , I would definitly do bussiness your company. Thank you. Great service.
Sam
5/1/2004
Best prices, fast shipping, excellent customer service--I ordered the hitch Tuesday night, and it's now Friday night, and I have already installed the hitch on my truck! I would recommend etrailer to anyone--I only wish all my internet transactions would go so smoothly.
Barre
4/30/2004
Thanks for keeping me informed, by email, on my order. Your price on the item I ordered was the lowest of anyone. Your price is more than $55 cheaper than a company I have a membership with and receive a member's discount!!
Gregory
4/30/2004
etrailer.com offered a very streamlined, no nonsense way to find, rate and purchase a hitch for my vehicle. Necessary information was easily accessable and there wasn't much muck to wade through to find what I needed.
James
4/30/2004
Great service! Thanks.
Linda
4/30/2004
Excellent interface! Very easy to use and find exactly what I was looking for on both of my vehicles.
Matt
4/30/2004
good price on an oddball hitch (Buick Roadmaster) fit fine and the instructions were good. I will get my next hitch thru you. thanks again.
Scott
4/30/2004
You guys rock! I saved about 30% on my receiver hitch and got my order quick. I will definately recommend you to all my friends.
Ardell
4/29/2004
Service was fine. The product was delivered promptly and was of good quality. Installation instructions were good. Mine was a tough install because I had to drill all four holes. But that was due to the type of car, not the hitch. Found a great trick, I bolted the hitch receiver to my floor jack and jacked it into position and made a one man job out of what would have required two otherwise.
Kevin
4/29/2004
I placed an order on Monday and early Thursday morning the order was at my back door. I have placed other orders and received quality merchandise and the same fast delivery service.
thank you etrailer -- keep up the good work.
Lawrence
4/29/2004
The trailer hitch I ordered was shipped in a timely manner. Tracking was good. I would do business with etrailer again .
Bill
4/28/2004
Great price,Easy to order,in stock, at my door in days. Couldn't be happier, Thank you E- Trailer
Darren
4/28/2004
Exactly what I ordered.. Fit perfectly.
Douglas
4/28/2004
Ordering was very easy, the follow-up emails keep me informed on my order and it included an easy to follow link right to the shipper's web site. The package arrived right on time, just as advertised! I would recommend etrailer.
Joe
4/28/2004
Excellent service. Can't wait to get the hitch on!
Ken
Ken
4/28/2004
Good piece of kit! It was simple to install and easy to adjust with minimal problems. And definately will be easier to take care of than standard metal tailgates. Thanks loads, even though it took me a year to find you!
Kevin
4/28/2004
Based on your kind and courteous service I would heartily recommend Etrailer.com to anyone I know who is in the market for the products you offer.
Richard
4/28/2004
Great service! Thanks for the info. I appreciate the expedite!
Mark
Mark
4/27/2004
Thanks for the quick service, you guys do a great job.
Dave
4/26/2004
Fair pricing & Fast communications after the order, with immediate shipping and notification. A real pleasure to do Internet bussiness with. Will order from again when need arises. Recommended to all.
Gerry
4/26/2004
Product was great and shipping was right on time. Good company, will shop here again. John
John
4/26/2004
I ordered my hitch on Sunday night and had it to my door Tuesday afternoon...with standard shipping!
Jeromey
4/24/2004
Put me down as another satisfied customer. My trailer hitch & bike rack arrived ahead of schedule and in perfect condition. You had the lowest price I could find on the internet - and a hell of a lot cheaper than in my local stores - and the items were just as promised. Thanks for delivering EXACTLY what I wanted without any hassle at all.
Richard
Richard
4/23/2004
Very quick order processing/delivery of my trailer hitch. Will shop with them again. No problems at all.
Scott
4/23/2004
I just wanted to let you know how pleased I was with my new hitch. I received the Hidden Hitch for my Dodge Grand Caravan. Installation was easy with the detailed instructions. Although, doing by myself took a little longer than the 50 min it said it would. I would recommend to others doing by themselves to place the jack under the hitch to help hold it in place while tightening the bolts in place. Having grown up in St. Charles, MO, I know you guys have a great location for fast delivery throughout the country. Thanks again for the quick delivery and excellent webpage.
Stanley
4/23/2004
My hitch came quickly and arrived in pefect condition with all the assorted parts and instructions! Thanks
David
4/22/2004
I received my order the next day. That was fast. I need the lock tomorrow
so things worked out great. Thanks again.
May God bless,
Eddie
Eddie
4/22/2004
A very good product, well designed, fast shipping; highly recommended
Jeb
4/22/2004
The service @ etrailer was fast, and their product was in perfect condition when I received it(which only took two days to get). I had a hard time finding a hitch bike rack for my liberty, but etrailer had exactly what I needed to clear my spare tire. After putting just a few bolts easily together, I was off on my trip. Thanks for your great support and fast email replies to my questions. Very satisfied,
Jerry
Jerry
4/22/2004
Right on the ball!! I ordered my merhandise (hitch, trailer wiring, etc) on Saturday and received it on Tuesday. Two days....I put it on that night. This was the fastest I have ever received merchandise from an organization. Great job!! I sure will tell my friends about etrailer. Happy trailering!
Robert
4/22/2004
You guys had one of the largest selections of hitch covers that I had found, at some of the best prices!
Brian
4/21/2004
thanks for the update & the fast shipping.
Jeremy
Jeremy
4/20/2004
To be any better, it would have to be free. Instant information, good prices and good product. Painless.
Jon
4/20/2004
I did recieve my T-One Connector as your email said I would. The instructions were very good and I had no problems installing it. I am a satisfied customer.
Thank You, Ron
Ron
4/20/2004
This product rocks Installs in a snap..
Thank you..
Sean
Sean
4/20/2004
I must tell you that I normally don't use the internet to purchase
items. To say the LEAST I was very apprehensive.
My order was delivered on time, all the order!!! When I installed my
hitch, it fit like a glove.
I am so pleased about your service, that next car or truck I purchase
you'll be contacted,
to send another hitch set-up to me! Thank you so much for taking good
care of me!
Have a great summer
Yours Truly
Joe
Joe
4/17/2004
Perfect !!
The right piece , directly in my mail box !
100 % satisfaction !
Marc
4/17/2004
I think that you are the best,I'm gonna keep shopping at etrailer the rest of my life .. Thanks
Ali
4/16/2004
Ordered on 4/13/04 and received on 4/15/04...two days...no bad!
Dave
4/16/2004
Very happy with the service and fast shipping. The hitch looks great. Thanks. Don
Don
4/16/2004
I like your website, your service is as good as the website. My order was shipped promptly, and the products were as stated. THANK YOU, it is a pleasure doing business with you.
Keith
4/16/2004
Great Selection, Fast shipment, good prices- Will definitely use this site again-
Brent
4/15/2004
I recieved my items and I want to thank you for the speedy service. Looking forward to doing business with etrailer in the future. Thanks!
Carl
Carl
4/15/2004
Thank you. I appreciate the wonderful service & will definitely use & recommend etrailer in the future!
Marisa
4/15/2004
Wow! Shipping was super fast! You guys are fantastic. Saved me over $150 and installation was quick and painless!
Randy
4/15/2004
I received my order on the date projected and it fit perfectly! I am
pleased with your products & service and will definetly do business with you
again. Thanks
Tony
4/15/2004
I recieved fast courteous service and I will use you again.
Rick
4/14/2004
The site was easy to navigate. I quickly found my hitch and accessories which were 20% less than some of the other sites. I also found a compatible hitch mounted carrier for my custom mountain bike that I could not find elsewhere.
Adam
4/13/2004
This place rocks! The local shop wanted almost double of the price I got on eTrailer.com. Lightning fast shipment, and constant email updates every step of the way! I wish all companies did business this way!
Jason
4/13/2004
I placed an order for a hitch and decided afterwards I wanted to upgrade the shipping. I called them the next morning to make the change and the most amazing thing happened. I actually was able to speak to a living, breathing human being. On top of that they were able to take care of my request without getting help from someone else. Hold the flowers customer sevice is not dead.
John
4/13/2004
Great Product, great service, great feedback! The cargo carrier we purchased was exactly what we needed. We would higly recommend E-trailer and will be back! Thanks!
Leiter
4/13/2004
Class act company all around. Timely informative communications (my item was on back order, got it within about a week anyway), great prices and no questions asked on replacing a hitch cover that was damaged during shipping. I would highly recommend etrailer to anyone looking for trailering accessories.
Regards,
Mike
Mike
4/13/2004
I just want to thank you for your prompt response and efficiency; whenever I place an
order with etrailer.com
I enjoy shopping at your site and your products are a good value.
Thanks again
Monika
Monika
4/13/2004
My order arrived right on time. My experience with eTrailer was 5-Stars! I will definately order from you again and encourage others to do the same!
Ron
Ron
4/13/2004
nice product @ fast shipping Thanks
Ron
4/13/2004
This is my second order from etrailer and it is just as positive as my first. Quick friendly service, no calling all the camper parts stores for parts, look at the online selection, make the order and wait for it to come by UPS, it doesn't get any easier or quicker.
Pete
4/12/2004
Everything went easier then I thought.
Thanks
Brad
Brad
4/11/2004
Thanks,for the great price and fast shipping. I checked many prices around town and etrailer.com beat there prices by a ton for the same product. Thanks, I will buy again.
Chris
4/10/2004
just wanted you to know I received the
hitch and installed right away. It fit perfect, and
took about an hour including removing and reinstalling
the carbon cannister in the rear of my 99 Outback.
Thanks for the service.
Dave
Dave
4/10/2004
Received my hitch and wiring kit as ordered within four days. etrailer's difficulty level is right on the money.
Hitch installed as described using tools shown. Same with light kit. Would not hesitate to do business with etrailer again. In fact, next time I need a trailer accessory, I'll be coming here first. Thanks etrailer.com
Diane
4/10/2004
Excellent. Fast shipping.
Mike
4/10/2004
I received my hitch,wiring and covertoday and have already installed it. It took about 30 minutes and was a piece of cake. Looks great!!! Thanks for your service and the excellent products I have received already.
Bill
Bill
4/9/2004
I am very pleased with your service and I promise I will check your online store first before looking any where else. You have the best prices I could find and I always look around for the best deal. Your customer service was very prompt with sending me a confirmation of my purchase. Nice touch with the UPS tracking number and link.
Thanks again!
Bryan
Bryan
4/9/2004
Ordering was quick, easy and fast. Including shipping, I got the product I was looking at a cheaper price Than if I had bought it locally.
Sincerely
Ed
Ed
4/9/2004
I am very pleased with my shopping experience I had with etrailer.com. Every thing was as promised on the web site. When I received my hitch and harness it took about 2 1/2 to install the hitch and connect the wiring harness and I was ready to go. Thanks to the staff at etrailer.com.
Ernie
Ernie
4/9/2004
Prompt delivery, will definitely do business with them again.
Ron
4/9/2004
I ordered the hitch for my 2004 Honda Odessey. It arrived much sooner than expected. Was a snap to install, it fit perfectly, and it looks much nicer than the stock Honda one. Thanks for a great product! Wally
Wally
4/9/2004
Great site. Easy ordering. Delivered on-time and as priced. Trailer hitch installed as advertised in under one hour.
Brian
4/8/2004
I was very pleased from the very beginning viewing the products they had. I also appreciated how easy it was to place the order on line and check your shipping rates as well. Then after ordering recieved a quick response confirming my order and also letting me know when it will be shipped. I recieved my hitch just as promised and was very pleased with the quality of the product. I am very happy with the service I recieved from etrailer.com and would definitely look to them for future orders. Thanks!!
Greg
4/8/2004
The products on etrailer were affordable and easy to find on the website. I would recommend this website over any other on the web today.
Mark
4/8/2004
Of all the web site I looked in to it was the easy and best site I found Thanks
Rene
4/8/2004
Great website, and excellent response to questions and product shipping/delivery. Highly reccommend etrailer.com
Allen
4/7/2004
Very informative from placing order entry to shipment. Product was shipped fast and ontime. I'm very happy with the purchase.
Dominique
Dominique
4/7/2004
Xcellent and fast service. Period
Jan
4/7/2004
Great service!!! Thanks. The hitch was exactly what I ordered and went on in about 30min like it said. I would highly recommend using eTrailer, even if you've never done business on the web before. Great e-mail communication and you can track your package from the time they invoice it. It was better than I expected.
John
4/7/2004
I am most pleased with my puchase. I installed that dang thing myself even, and it fit around the spare tire underneath! It took a little gumption, but if one has the 1/2" drill and a little oil to cool the bit, hey! Cool your tool and go for it! I like your website too. Easy to manuver. I know that I saved myself $150 doing it myself over the U-haul place. Thank you a bunch. I will tell all prospective people of you.
Kyle
Kyle
4/7/2004
Good prices and fast shipping. Would definately buy from etrailer again.
Brian
4/6/2004
I placed my order on April 1 & received it today! Thanks for your excellent service!!
Dave
Dave
4/6/2004
Primo Web site! Easy to use, fast shipping, good instructions ..... everything you could ask for from a company. I'm back because I forgot to order a lighted hitch cover, so here I am again! No need to search other web sites now that I've found yours! Keep up your high standards of doing business, and you'll keep your customer base. Thanks again
Rick
4/6/2004
Thanks. Good service, and I appreciate it. Andrew
Andrew
4/5/2004
Easy Web site, great prices, good visual pictures of products. The products hand from the inside top rail of my enclosed trailer. This provides a way to see if the location on the wall works before you actually mount it with screws to the side wall ribs. And last but not least, a customer service contact name with a follow up email. Great, not many web merchants do that! Thanks
Fred
4/5/2004
eTrailer has an excellent web site. Prices were good, items shipped fast, and more importantly they fit. It was a breeze to pick the correct hitch and light set. I would do it again. They kept me informed where my order was and when it shipped.
James
4/4/2004
The overall experience was excellent. The website is easy to use, the delivery is prompt. Email notification keeps you posted about the status of your order, including shipping. Everything arrived in great condition, along with easy to follow instructions.
Martin
4/4/2004
I was pleased with the whole transaction. the hitch arrived very quick and in excellent condition.
Kris
4/3/2004
Thank you very much, love the fast service!
Marsh
Marsh
4/3/2004
I am flat amazed at how quickly you got the hitch to me. I have installed the hitch, everything works perfectly and I am very satisfied with the price.
Michael
4/3/2004
The web page made it EASY to pick out the necessary parts for my application. Their tutorial on how to determine which ball carrier to purchase made it very clear how to measure to get the right part.
My order was shipped promptly with no backorders and arrived a day sooner than I expected.
I wish all vendors were like this!
Chuck
4/2/2004
Aloha,
I placed the order on Monday of this week late in your work day. The order shipped on Tuesday and today, Friday I have it. Great service to be able to get something to Hawaii that fast.
The order was complete and as advertised. A note to anyone installing the wire Kit (T-one connector from Draw tite) on the Honda Element. Pull the passengers rear panel for the connector. Not in the instructions. The Hitch installation took 5 minutes and was a breeze. Everything was there and aligned up perfetcly.
A very satisfing experience dealing with this company. Was recommended by a fellow at a swap meet that had purchased from them.
Mahalo,
Fred
Fred
4/2/2004
Now that is good and quick service, thanks Ray
Ray
4/2/2004
That was fast - thanks; great service as usual with your company...
The hitch I bought from you works great on my rig.
T & S
4/2/2004
I had tried a generic-fit hitch, but it was ugly and didn't fit without modification (contrary to the manufacturer's claim) - so I decided to spend the extra money and go with a custom hitch from Etrailer.com. I cannot begin to tell you how happy I am with the Etrailer hitch. It fit perfectly and looked great... just as advertised!! I totally recommend Etrailer custom hitches. They are well worth the extra money.
Bill
4/1/2004
Hey!
You just beat U-Haul's price by over $70.00 and that is INCLUDING the shipping. They even wanted 7 - 10 BUSINESS days to get it here and I had to go down to the shop to give a deposit. A few minutes online and my work is done. Maybe I'll go lay down on the sofa for a while!
Charlie
Thanks!
Charlie
4/1/2004
Unbelievable service! That was the fastest shipping by any company that I have ever dealt with. I received exactly what I wanted and the price beat everyone even with shipping. I will definitely recommend you to my family and friends. Thank you for your outstanding service and I look forward to doing business with you in the future.
Ed
Ed
4/1/2004
Item was delivered as advertised.
Jim
4/1/2004
I'm impressed by your ease of ordering and finding the right product. I ordered three days ago and have received the hitch already. Very fast processing and delivery,Great Job! Paul
Paul
4/1/2004
The ballmount arrived this morning. Thank you guys for good service
and good tracking services! Will be ordering more stuff in the not too
distant future.
R. J.
4/1/2004
Lighting fast shipping same day!
Grate customer service!!
Very good product line!!!
Dennis
3/31/2004
I have to give credit where it's do,you guys are great! Top quality,price competitive and fast shipping. Great job!!!
Ron
3/31/2004
This site was very easy to navigate; the ordering process was smooth and quite painless. The turnaround time was great.
I will definately recommend you to anyone that asks.
Bob
3/30/2004
Great price on top of the line merchandise. Will purchase from again if needed.
Gary
3/30/2004
Thanks for the excellent communication!
James
3/30/2004
This is how smooth all internet transactions should be. Great service, received order in a very timely fashion. I'll tell my friends about this place!
Jim
3/30/2004
Thank you for great product!
John
3/30/2004
Thanks for the great service-I appreciate it very much--Ron
Ron
3/30/2004
I recently purchased a Draw-Tite hitch for my 2003 S-10. I checked your site for delivery date and it came that date specified. The instructions were dead on and it took just under an hour to install. I am very satisfied with the service
Terry
3/30/2004
My experience is great with etrailer they have notified me on every step of the process after I ordered my product. From when they got my order to the time when they shiped it out. Etrailer is great!!
Jozef
3/29/2004
Thanks very much for the grease seals, they are a perfect match to the originals. I'll keep you guys in mind for any future parts and I'll pass you guys along to anyone else who might need your company. Thanks, Mark
Mark
3/29/2004
A quick note to express my complete satisfaction with my recent purchase from you.
The product( a trailer bar hitch ) was delivered to me in a timely fashion, complete in
all necessary components, intelligent directions, and of high quality.
Thank you most sincerely,
Howard
Howard
3/28/2004
Etrailer.com was great. Extremely prompt service, they had what i needed in stock and shiped it out immediately. Their prices were great beat everyone here in town and everywhere i looked online. I will definately be recommending everyone i know that needs a hitch to go to their web site. Thanks for all of your help getting me on the road with my jet ski…
Tom
3/28/2004
I have made several purchases from etrailer.com and I've have been impressed with the fast response they have given each order.
Shane
3/27/2004
Well organized and intuitive website. Easy ordering and fast, friendly and informative post order emails. Great products at competitive prices. Lightning fast shipment with tracking. What else could one ask for from an Internet merchant? Etrailer.com is at the top of my browser's favorites list. Thank you!
Ed
3/26/2004
Quality parts at good prices. I'm happy!
Ken
3/26/2004
The fastest action on an order ever!
Marc
3/26/2004
You guys rule!! Everything was better than I expected. The instructions were made for my exact vehicle, not some general template for all vehicles. Super fast shipment as well. I will most definitely be back to etrailer.com!!!
Matt
3/26/2004
This could not have been any easier. Your website showed us exactly which hitch we need to fit our vehicle. It came to us in two days, fits perfect and looks great. Thanks for a great experience.
Brenda
3/25/2004
Well! As you can see this is my third oder from you folks. That should say everything. Pricing and quality are what you folks give the public. Thank you very much. Charles
Charles
3/25/2004
I have been real happy doing buisness with E-Trailer. The prices are right and always received good service. I will continue to purchase through E-Trailer and recommend E-Trailer to all my family and friends.
Eric
3/25/2004
Excellent website! Very user friendly and easy to navigate.
Jay
3/25/2004
Just a short note to say thank you for the fine service, and commuacation that was done to ensure that I knew exactly where, and when My shipment would be here. Now all I need to do is put it together ! Thanks, and Regards, Joseph
Joseph
3/25/2004
Took my time trying to figure out what I needed -even called customer service for advice. After their help, placed my order and had it shipped that afternoon. A great combo of good price, good customer service, and fast turn a round.
Mark
3/25/2004
What great service! I ordered a hitch, drawbar and wiring harness on Friday and received everything the follow Thursday. I received e-mail updates at every step, and, thanks to the tracking feature, knew exactly when to expect delivery. I got all three items for less than what I would have had to pay for the hitch alone at a retail dealer in town.
Phil
3/25/2004
Excellent website. Good prices. Extremely fast shipping.
Robert
3/24/2004
Great service. My hitch shipped very quickly. Thank you.
Steven
3/23/2004
Great Service!! Dave
Dave
3/22/2004
Excellent, delivered what I ordered quickly
Gary
3/22/2004
Excellent service! Ordered my hitch on Wednesday afternoon and received my order, complete and correct, on Friday morning.
Thanks…
Scott
3/22/2004
Received on time. Well made. Fit like a glove. Great company to deal with. Helpful hints: drop spare tire down a few inches, [raised back up after installation], requires 18 MM socket to remove existing bolts, impact wrench helpful (Ford Ranger 2002)
Scott
3/22/2004
Ordered in the morning, confirmed my order in the afternoon. Notice of shippment the next day and order received 2 days later! Very responsive and the items were just what I expected! Thank you!
Steven
3/22/2004
Hidden Hitch precisely as advertised: 25
minute bolt up on my Astro work van. Saved nearly 100 bucks over local purchase. Thanks etrailer! Bill
Bill
3/20/2004
I ordered a hidden hitch class 3 for a 02 suzuki xl-7 plus wiring harness, and a few little extras.
Great service. Ordered the hitch and it arrived in a few days. Easy to install (even I could do it...and I have been known to bend roofing nails...many roofing nails). Took only ten minutes to install with the help of a friend to help me hold it up. The wiring harness took longer to hook up but it was due to my own errors.
Shipping was fast and I enjoyed the UPS tracking. I knew where my products were at all times.
overall a great experience. To get the hitch installed, it would have cost $180 plus $35 for the wiring at a local garage. I got all of my parts and more for less than $180. Great deal and great service.
Bryan
3/20/2004
Best online buying experience I have ever had! Ordered and shipped on the same day, that is excellent service!!
Chad
3/19/2004
Thank you! Three days after ordering I received my wiring harness. It was as advertised and was installed in under 30 minutes by someone who had never installed one before...(me). You can be sure that I will spread the word.
Ed
3/19/2004
I just installed my trailer hitch receiver without a glitch.
It has been my experience that almost always when you
purchase something of this nature there is some type of
trouble when installing it. I am very impressed how
everything fitted perfectly and it is also seems like is
made properly. I am glad that I purchased this from your company and I will recommend you guys/gals to anyone needing a hitch. Thank You
Eric
3/19/2004
Good prices, great service. very quick delivery. Corrected my mistake on my order with no hassles and no delays. Easy tracking of order.
George
3/19/2004
Great prices. The sample photos made installation easy for the non-pro.
Robert
3/19/2004
Item was exactly as discribed. Quick responce and delivery. No hassle business. Will shop here again.
A+
Dave
3/18/2004
THANKS!
you guys rock!
Bill
3/17/2004
What can I say? It was just about the fastest and easiest way to hitch up and go. Everything arrived in record time and the instructions were right on. Quality products and easy to use web site. There is no reason to shop at any other site. Thanks etrailer.
Billy
3/17/2004
Layout of site is easy to navigate and find items intended for my vehicle. It was quick and easy to place my order and I was kept informed of what was going on with my order. I will shop here again when I need items for my SUV and if you have them. Thanx!
Craig
3/17/2004
Rock Solid Transaction , Quick and Lowest price after much shopping, Thanks
David
3/17/2004
Had just what I was looking for. The shopping experience was quick and easy. The items I ordered have already been shipped!!
Karen
3/17/2004
Fast shipping, great product, excellent service.
Adam
3/16/2004
I had to let you know that the hitch lined up perfect and I think you do excellent work. To find a hitch for a Eldorado is something in itself and to get one with such good workmanship is even more astounding. I wish I had of ordered the cap that goes in the end but maybe later. Once again, Thanks
Bobby
3/16/2004
Great Selection...Competitive Price. Good shipping rates with fast order processing. Very Happy overall!
Chris
3/16/2004
Thank you!! Can't wait to use it. You have the best prices anywhere. David
David
3/16/2004
Great, fast service & shiping! The online site is very easy to operate. There is also a live person to talk to on the phone.
Thanks
Mark
Mark
3/16/2004
I'm impressed by the easy ordering system and the notification process that informs me of my order. I wish all online ordering were this easy!
Ray
3/16/2004
Excellent and prompt service! Easy to use website and excellent communication throughout the order and shipping process.
William
3/16/2004
I recieved the hitch on the day it was supposed to arrive, thanks to UPS and etrailer.Within about one hour the hitch was installed and the trailer lights were working.Thanks etrailer for an easy installation and an easy transaction over the internet.
James
3/15/2004
Thanks for your great service!
Steve
3/14/2004
Great service and good prices. I ordered on Monday morning and received it Friday afternoon in time to use it for the weekend. Thanks.
Jerry
3/13/2004
I found the custom hitch I needed at etrailer.com. Ordered it. Got it quickly. It fit. AMAZING.
David
David
3/12/2004
received my new trailer hitch and had it installed in 20 min. thanks for such good service. John
John
3/12/2004
Thank you. By the way, your site, pricing and ease of check out are the best I found. Thanks for doing such a great job!!!
Nate
3/12/2004
I was unable to find the part I needed in the local stores. Etrailer had the part I needed in stock. They processed my order the same day I placed it. Great service. I'll be back.
Richard
3/12/2004
I received my order on time, installed the wiring kit, and everything works great. I just wanted to drop a line and say that my first experience with Etrailer was excellent, and I look forward to purchasing all my trailer needs with Etrailer.com
Thanks
Bart
Bart
3/11/2004
Etrailer provided an excellent product which was shipped very promptly to my home in Central California. Installation instructions were clear and concise and the installation of the hitch and wiring harness onto my new Subaru Forester was a breeze.
It was truly a pleasure doing business with you!
Bill
Bill
3/11/2004
I tell you, these people are the best. I ordered the Items I wanted, And they have kept in touch with me as to what stage my Items were in. They Confirmed my Order, Told me when to expect shipment, Then they even got in touch with me to let me know my Items were shipped, and gave me a link with UPS to be able to track my Order. They are real people who know how to treat you. If I need anything in the future, I know where I will Look first. Thank You ETRAILER.COM
David
David
3/11/2004
Your web site is very cool I found everything I needed on it and couldn't find anywhere thanks for your service
Rich
Rich
3/11/2004
Thanks again for the great service.
Robert
3/11/2004
I was amazed to find the hitch at my house today, only three business days for delivery. Super job.
I will highly recommend etrailer to anyone who needs a hitch.
Bill
Bill
3/10/2004
Got my receiver in only 2 days and installed it without a hitch(pun intended) !! Highly recommend your company.
Don
3/10/2004
I was very pleased with the responsiveness and prompt delivery of the hitch/accessories I ordered from etrailer.com. The prices were very competitive also. I will definitely utilize etrailer.com for future purchases.
Bill
3/9/2004
Completly satisfied with the draw tite. Installiation took 45 min and was simple. Online ordering was outstanding and communication was perfect.
Dave
3/9/2004
I ordered my hitch online from etrailer.com Tuesday
night around midnight. The hitch arrived on my porch on Thursday
afternoon, a day and a half later!
My only question is, "What took so long?" [grin]
Thanks for providing such amazing service. We were shocked to get it that
quickly, and the hitch fits perfectly.
Thanks again,
Jim and Marty
Jim
3/9/2004
Thanks for a good product and very good service.
Jim
Jim
3/9/2004
Shopped around town and on the net. Etrailer.com was 20 to 70 dollars cheaper than anyone I found.. and thats with shipping included.
Rodney
3/9/2004
Could'nt find a better price anywhere! and I shopped everywhere. Trailer Hitch and accessories arrived within seven days with all the necessary items/parts I ordered. Istallation was simple & quick with good directions. Thanks etrailer, saved alot of money through your company.
Ed
3/8/2004
First time buy service and delivery was great would purchase again when needed. Keep up the good work.
Thanks
Henry
3/8/2004
I am very impressed with your web site and your service. I had the items I ordered at my door the next day. The order was correct and well packaged. They were on my SUV 36 hours after I placed the order on line. I attempted other sites and other suppliers but you are by far the best! Your site is easy to navigate and works well. Thank you.
Jack
3/8/2004
Thanks for getting me the two Hitches by the weekend. They arrived at my door on Friday night as I had asked.
Thanks again
Rich
3/7/2004
I recieved my 5th wheel mounting kit in 4 days. I am very happy with the service and the product
Ron
3/7/2004
Just wanted to drop you a note and tell you the hitch I ordered arrived quickly, looks great, and fits our minivan perfectly. Installing it was a snap. Thanks for the top-notch product, great price and quick service!
Michael & Alison
Michael
3/6/2004
Friendly sales staff and fast shipping, I placed my order after 3; 00 and it still shipped the same day, and was notified via e-mail with internet tracking.
Thanks
Cory
Cory
3/5/2004
Got order today. Wow! Incredible service. I'll be able to install the stuff this weekend for use next weekend.
Exceeds all expectations!!
Brad
Dennis
3/5/2004
I'm very impressed both with the product and the prompt delivery. Thank you
Penn
3/5/2004
Great price and fast shipping. I'm impressed
Rod
3/5/2004
Great products, AWESOME service!
Debbie
3/4/2004
I have received my products and I thank you for the fast service.
Debbie
3/4/2004
Great Service! Thanks
Greg
3/4/2004
You guys are AWESOME!! My hitch came in in less than 48 hours!! EXCELLENT!!
Jay
3/4/2004
Can't believe I got the hitch this fast. Shipment almost beat your email... Thanks a million. Gill
Jerry
3/4/2004
Fantastic! The price on my Draw-tite hitch was very reasonable and it arrived here in 3 days. Hitch went on without a , well, ...hitch. This company is highly recommended
Wolfgang
3/4/2004
received my Hidden Hitch trailer hitch for my 2000 Buick LeSabre yesterday and put it on the vehicle last night. I just wanted to send you a note telling you how pleased I was with the ease of installation and the perfect fit of the unit. It only took about 25 Minutes from start to finish and it tucks up nice and close to the bumper.
Thanks
Brian
Brian
3/3/2004
I've ordered from etrailer twice now and both experiences were great. They provide excellent communication and prompt service.I will most definitely use them again for my trailering needs.
Christopher
3/3/2004
thanks they [floor liners] work great.
David
3/3/2004
Super responsive...have bought several items now...to include a hitch. Was looking for a lost part (stolen hitch cover) and they responded with 24 hours...I ordered and they shipped the same day...extraordinary!!
Will return all the time for my towing needs.
Norm
3/3/2004
Ordering from etrailer.com was fast and easy. I received a confirmation email within 12 hours of my order and another email when it was shipped. My order arrived from UPS neatly packaged in 4 days. Great service all around.
Chris
3/2/2004
Thanks for your great company. Got my hitch yesterday afternoon, and
installed it after I got off work. Great product and easy installation. Thanks again, David
David
3/2/2004
The hitched arrived quickly and took les than 20 minutes to install. What a breeze. It was a great experience and I will be back for other accessories. Thanks etrailer!!
Jerry
3/2/2004
GREAT!
low prices and fast shipment.
would reccomend to anyone.
thanks again
Kris
3/2/2004
Delivered today, installed and used once already! TOO COOL!
THANKS!
Mark
3/2/2004
Good quality. Fast shipping.
Go Hawkeyes!
Pat
3/2/2004
Yet another great experience with etrailer.com!
Chuck
3/1/2004
thanks a mill!
Best Regards-
Dave
Dave
3/1/2004
Perfect transaction with very fast standard shipping.
Dennis
3/1/2004
Super fast shipment. Great communication! Received various emails letting me know that the order was processed and when it was shipped. All happened within 24 hours from my initial order on a SUNDAY. Keep up the great work.
William
3/1/2004
You are very good at what you do. Have a nice day. Bill
Bill
2/28/2004
Outstanding service. I ordered my hitch and in a few short minutes the order was confirmed. Two hours later I was notified it was shipped. Thank you. I recently purchased a trailer hitch and accessories from your company. I can't tell you how pleased I was to receive my merchandise as quickly as I did (it shipped the same day as my order). I was also pleased with the quality of the hitch, and the instructions made the installation as easy as it could be. All that was missing was the cold soda I consumed during the work. Thank you for your prompt shipping and excellent advice.
Dennis
2/28/2004
I couldn't believe etrailer's prices. I looked all over the internet and they came up the least expensive. Then I worried about when the items would come. I received an email hours after I ordered the items that they would be shipped within 48 hours. Three days later, we received half of the order. Made a phone call and they couldn't apologize enough, sent out the other half and we had it in 2 days. Thanks etrailer for the biggest bargain, not "in town" but throughout the U.S. Thanks for handling our order promptly. You made a believer out of me. Will do business with this company again!
Charles
2/27/2004
Great job, you guys do great work. a thousand times " Thanks " and have a great day. James
James
2/27/2004
etrailer had excellent communication and confirmation, supplied a tracking number, and shipped exactly what I ordered in less than 24 hours. All around well done.
Jay
2/27/2004
Excellent customer service! I saved money received my order in time, with order statuses emailed.
Thank You
Pedro
Pedro
2/27/2004
I have ordered twice from etrailer an very pleased. There web site is very simple to use. They ship very fast. Thanks eTrailer,
Steve
Steve
2/27/2004
Thanks for the quick service.
Dave
Dave
2/26/2004
Can't beat your service or prices anywhere. Look forward to doing business with you in the future.
Jon
Jon
2/26/2004
I think that this shop is honest, professional, and keeps the customer informed. Thanks for your advice and prompt responses. Look forward to doing business with you again. PS their prices are better then the general catalog shops..
Kazumi
2/25/2004
I received my hitch & all accessories just a couple days after ordering , everything was just PERFECT ! Ive just installed it & it is sweeeeeeeeeeeet ! I checked everywhere for the best price , etrailer kicked ass ! I would absolutely recommend them to anyone ! TOP OF THE LINE !
Rick
2/25/2004
Ordering was painless and arrived on time. Installation went well.
John
2/24/2004
It is already installed!!! Everything you said it would be.
Ken
2/24/2004
just a quick note to tell you how happy I am with
your service. after checkimg a local trailering
company to wire my trailer brakes and then dealing
with your company , i saved myself 50.00 and the
install could not have been easier thanks to your
on-line help Thanks Steve
Steve
2/24/2004
If you had told me I could have saved this much over some other online suppliers, I'd have been skeptical. If you had said I'd get it this quick at this good of a price I would have said, "No way!" I did and I did. About 50% of one of your competitor's prices and received it in 5 days.
Chuck
2/23/2004
I want to tell you how much I appreciate your handling of my recent orders...
Both arrived sooner then I expected and both were received in good condition.
It was a pleasure dealing with you over the phone initially, then again on-line. Thank you.
Ellis
2/23/2004
Hi Guys:
Just installed my hitch for my Kia 2004 Sedona. I am 70 years old and I must tell you that it was as easy as claimed by you. Thank you for the fast delivery and service keep up the good customer service.
Frank
2/23/2004
Easy to use site. You pick your year, make and model of your car, and everything you need just pops up. Competitive prices, and reasonable shipping charges.
Craig
2/20/2004
It arrived and we are very happy. Thank you!
Hassan
Hassan
2/20/2004
Got hard to find shock absorbing hitch quickly at a good price.
Jim
2/20/2004
I place my order on a wednesday evening, ask for 3- day delivery and have my order two days early on friday evening.Selection, inventory,good pricing and top notch service.I don't know what more I could ask for.Nice work and thanks.
Jim
2/20/2004
Website was very easy to use...finding the product for my specific vehicle was a snap! Much easier than many other seb sites I have visited. Can't wait to get my order! Thanks
Michael
2/20/2004
I looked at many websites comparing both quality and price of the trailer hitches and in the end found your company offered the best deal. I received prompt confirmation of my order as well as updates and tracking information. i was very pleased with the service as well as my new trailer hitch. Thanks!
David
2/19/2004
Ordered hitch mid-day on Monday, it shipped the same day and I received it on Wednesday. Great price and service! Thank you.
John
2/19/2004
I am very pleased with the service. I received e-mail confirmation immediately and I received the hitch exactly 48 hours after purchase. I received the product rapidly and in perfect condition right to my front door! I highly recommend to anyone to do business with etrailer.
Yours truly,
Jim
Jim
2/18/2004
Thanks for the quick order & all your information keeping me in contact till I got the orders, a good company to deal with Thanks again . Larry
Larry
2/18/2004
thank you for the great service and prompt shipping of my order.
Paul
2/18/2004
My order arrived this evening. Everything is here, and appears in good order. I'm very impressed with your service. Thanks for everything.
Richard
2/18/2004
Wanted to tell you that the overall experience was excellent. It was easy to buy, the order was handled very professionally and when I got the product it was just as nice as I could have expected. I especially liked being notified that the order was in house, the order was set to ship and the order had shipped. I could not be happier with the whole transaction. That doesn't happen to me very often so, thank you.
John
John
2/17/2004
I just wanted to let you guys know how great I think your website is. I am a very handy guy, but was weary about installing an electric brake controller on my 2001 F150. That changed after viewing the excellent instructions and pictures on your site!
Thanks a bunch,
Tim
Tim
2/17/2004
Thank you very much!
Phillip
Phillip
2/16/2004
I had a great experience. I placed my order, received verification, and then a couple of days later my hitch, just as it was advertised. All parts and instructions included, well packed and easy to install. I will shop here again.
Jack
2/14/2004
The package arrived Friday, just 4 days after placing the order. Due to the cold weather here in Minnesota it took almost as long to get dressed for the weather as it took to install the hitch. Installation was just under 30 minutes. The hitch is truly hidden well behind the bumper. I will not have to suffer from bruised shins anymore.
Terry
2/14/2004
A1 service.
Thanks guys.
Bob :-)
Bob
2/13/2004
ordered around noon, by the time I got home from work I had 3 emails saying it was received, processed and shipped with tracking info. Fantastic service!
Gary
2/13/2004
Received immediate order verification and shipping responses. Item was shipped within 24 hours and arrived in only 2 days with normal ground and quality and appearance was excellent. An Internet shopping experience that I would do again and recommend to anyone looking for products available at etrailer.com. Many "THANKS!!"
Hal
2/13/2004
I am very impressed with the excellent service and courtesy on handling the sale, keep up the good work
Alfonso
Alfonso
2/12/2004
The product was sent as ordered & ontime. I would do business again with etrailer should I have the need for one of their products.
Charles
2/12/2004
What a great experience. Great merchandise at a great price. I would definitely recommend etrailer.com to anyone needing trailer equipment! You've got my business.
Chuck
2/12/2004
the guys at etrailer.com were very helpful and knowledgeable about their products (thanks chris!) They even shipped it to Hawaii within the week. Mahalo etrailer and Aloha!!
Donna
2/12/2004
The price was low and and it shipped to me super fast. This is a great value and great service.
Paul
2/12/2004
Usually when I order several items. like I did. at least one of them will be on back order, but with your company everything was in stock. The shipment came extremely fast and I was more than satisfied with the product. Keep up the good work.
Ray
Ray
2/12/2004
You guys are quick! Thanks!
Rich
Rich
2/11/2004
Great selection, fair pricing, excellent service. 3 emails over 2 days tracking my order from placement to shipping. Stuff ordered Monday came on Wednsday. Items were just as advertised. Nice work.
Sean
2/11/2004
Everything with my transaction was great. The order was shipped promptly and correctly. I would definitely shop here again and recommend etrailer.com to anyone.
Thanks!
Adam
2/10/2004
I needed a hitch for my Xterra. I contacted them through several emails to find out which would be the best hitch. They responded quickly on all emails. I ordered the hitch Sat. the 31st of Jan. The hitch was at my door on Wednesday Feb. 4th. They are very customer oriented and I would highly recommend them.
Chuck
Memphis, TN
Chuck
2/10/2004
I've used etrailer twice now. I am extremely pleased with their up to date web site. (Theirs is the only site I could find that actually listed products for my '04 JEEP Willy). The best online shopping site by far.
DR
Daniel
2/10/2004
It was so easy. From finding it in the online catalog to tracking it after shipment it went smooth. The ad said an ameteur could install the hitch in 30 minutes and they were right. The best part was that it saved me alot of money.
Dennis
2/10/2004
I think that not only your web site is very helpful but also to contact you in person is a delight as well. I have bought several things on your site and the experience just keeps on getting better. Just like Arnold once said "I WILL be back" !!!!!
Michelle
2/10/2004
I found shopping at etrailer.com to be one of the easiest shopping experiences I've had. I found what I was looking for very quickly and the questions I had regarding the component I wanted to purchase were answered without a lot of endless pointing and clicking. The "after the sale follow-up" was excellent, to say the least. I placed my order in the early morning hours of Feb. 8 and received a comprehensive order (to include a picture of the component I ordered) confirmation email shrtly thereafter. I received another email in the afternoon of Feb. 9 letting me know my component was to be shipped "in 24-48 hours". Approximately 4 hours later, I received an email from TJ on your customer service team advising me that my order had been shipped already! He provided me with a link to track it, my order #, and his email address in case I had any questions or concerns. etrailer.com has an easy web site to shop on, very good prices, they handled my order in a timely fashion, and indicate their willingness to assist customers after the sale. The whole experience has made me feel like a well serviced customer. That isn't common these days!! And by the way, my purchase was for a $15.00 item, not an expensive or highly profitable item at all and they treated me better than the company I bought my $2100.00 TV from!
Adrian
2/9/2004
Thanks for the quick responses and the quick shipment!
Chad
Chad
2/9/2004
Item was hard to find until I came here. Information feedback is very good.
Sydney
2/9/2004
Just received it Friday. Very fast shipping!!
Thanks
Chuck
Chuck
2/7/2004
WOW! I compared prices with a local dealer and saved $85 over 25% on my purchase and had it delivered to my door.
Brent
2/6/2004
At this time I am very pleased with my etrailer experience. The ordering process, price, and service have all been of the highest quality.
Ron
Ron
2/6/2004
Website is nice and clean and you can find everything you need very easily. The information about each product (specs) and suggested optional items related to the item being considered for purchase are very useful in the decision making process. The e-mail followup after the sale and shipping information is a great plus. I would recommend this online ordering website to anyone looking for trailer accessories and such.
Kind regards
Jack
Jack
2/5/2004
I recieved my order very quickly.I was very pleased with The product i ordered. Thank you!!
Larry
2/4/2004
Loved the hitch.... worked great and was easy to install with the direction
Jason
2/3/2004
After looking around online for a hitch receiver adapter, and finding prices of $39-$45 for an adapter (for Pete's sake, it's a piece of metal, one side smaller than the other), I found one for under $15 at etrailer. Snagged that up like the last chocolate chip cookie on the counter. Lickity-fast shipping to boot! Happy camper this one is!
Kay
2/3/2004
The hitch for my 2004 Toyota was a snap to install.
The dealership wanted almost $900 for a hitch!
I got all the parts through etrailer.com for $120.00. Unbelievable!
Michael
2/3/2004
Just put a hidden itch on my 2004 Ford Sport Trac. The hitch arrived in several days and took about 30 minutes to install. Perfect fit and it looks great. Just ordered an extender and this is a great company to deal with.
Robert
2/3/2004
This place is nice to find stuff for trailering or to add some stuff to personalize our vehicles.
Mike
2/2/2004
Thank you etrailer...I am a first time purchaser via the internet and of course I was very hesitant to place my order for a much and quickly needed trailer hitch receiver for towing my newly purchased boat...my concerns were quickly satisfied....within two days of my order being placed online with etrailer, I receved my hitch...not only am I happy with the quick delivery I am also very pleased with the pricing...thank you again etrailer for your quick response and for the convenient ordering process you provide on your website
Ed
1/31/2004
Found exactly what I was looking for. The transaction was easy and I had my parts in 2 days. Thanks!
Dennis
1/30/2004
Received my new Hitch and am very, very
Satisfied not only the Quality of the material in the Hitch but with the Instructions that made installing a simple task. The speed with which I Received the hitch was very reasonable.
Would reccommend etrailler.com to anybody. Thanks again. Bill
Bill
1/29/2004
Thank you I received my hitch cover and I am very pleased with it and the service I received.
Bill
1/29/2004
Great Company! E-mail confirmation at ever step- from order to shipping and tracking details. Order without fear!!
Bruce
1/29/2004
Your website is great... I have already recommended it to four or five people that used it to purchase stuff and for information.
Dana
1/29/2004
Thanks for the great service.
Jim
1/29/2004
thanks for the great / fast service; much appreciated…
Scott
1/29/2004
It was great doing business with a company that knows what its doing. Customer comes first with this company. Extremely fast shipment. Would definitely do business with them again.
Don
1/28/2004
Was very fast service, hitch fit like a charm and is exactly what I wanted. Great doing business with etrailer.com
Les
1/28/2004
Everything arrived in good time and condition. Even a backordered part came quickly enough. I'm a happy customer and will think about using you again for any trailering needs. Local shops are either way overpriced or the people are idiots. Thanks again for the good service!
Nino
1/28/2004
After reading some of the responses on the website I decided to order a much needed hitch for my jeep. I figured if the service was half as good as people said I'd be satisfied. To my surprise I had my hitch installed before the promised delivery date by two days. Ya'll did such a terrific job I've ordered some other parts I'd intended on buying locally. Well Done!
Donald
1/27/2004
A great deal, with fast shipping and good email communication. All and all a wonderful experience.
Jeff
1/27/2004
That was quick, thank you. Very good service.
Nelson
1/27/2004
Excellent service. The hitch and wiring kit I ordered were the exact ones I needed and they were shipped so quickly that they were delivered in less than 24 hours!!!
Jason
1/26/2004
Your site was very easy to use and info on products was very good. I would order merchandise again from etrailer. So far your service is outstanding, and I appreciate that.
Robert
1/26/2004
I bought a Hidden Hitch for my 2003 Ford Escape from Etrailer.com. Installation was very easy.
Dave
1/24/2004
Great company. Ordered shipment was sent in a good amount of time. Would buy from this company again if need be.
Matt
1/24/2004
Good morning.
I received my order.
You have a good service.
Tnks
Juan
1/23/2004
This is the way all online buying should work! Outstanding customer service, rapid delivery, and an excellent product. Thanks!
Bill
1/21/2004
Thanks Great website!!
Casey
1/20/2004
The website ordering process was easy to follow and the selection of items was great. My item was shipped within four hours of placing the order....a very good experience.
John
1/20/2004
You guys are doing a great job and I am happy to have
done business with you. I will recommend you to
anyone who is looking for trailer stuff.
Thank you,
Bill
Bill
1/19/2004
fast shipping even though i ordered on a holiday weekend
Kevin
1/19/2004
I have been very happy ordering from your company. I should be getting my merchandise tomorrow (per shipping tracking). Your selection was very good and your web site is easy to navigate. I would definitely recommend your company and will shop here again. Thanks!
Sharon
1/19/2004
I recently placed an order with your company for a fifth wheel hitch.
I placed the order on January 12th. I did not expect delivery for at least 10 days. It arrived yesterday after only four days.
I just wanted to take a minute to thank you and your company for the very prompt delivery. Efficiently run companies are hard to find now days and I appreciate doing business with one. I just placed a second order with you. You will continue to be my first choice when ordering online.
Thanks again and have a great day.
Bob
1/17/2004
Excellent prices, excellent service, web site easy to use. Very satified with my 5th wheel hitch and tonneau cover for my 2500HD Duramax.
Gene
1/16/2004
I could not have asked for a better experience. The online tool worked flawlessly, I was informed about the status of my order, I was given a tracking number, and the product arrived exactly when they said it would. I plan on doing more business with etrailer soon! Thanks for everything!
James
1/16/2004
Thanks so much. Your site saved me more than $300 if buying same parts
at dealer.
Enjoy today,
Doug
Doug
1/15/2004
Very fast shipment......excellent product.......If I need another hitch............etrailer has my order.
Monica
1/15/2004
Etrailer.com is great. I plan to put a large antenna on the back of my car for the Amateur Radio Emergency Service which has a formal working agreement with FEMA and the Department of Homeland Security. The small trailer hitch I purchased from you for my 2000 Camry is perfect. It will satisfy the antenna mounting requirements perfectly and some day may also be used to actually pull a small trailer. Barely noticeable, but so important. Service is almost instantaneous. Way to go!
Bill
1/14/2004
I attempted to get these items locally
with no luck, I called you all and
wham the next day I'm notified it is
already on my way. Thanks a lot.
George
1/14/2004
I received my order today 1-13-04. I have not yet installed, but I am impressed with the fast service. I am glad I found you on-line. I will also recommend you to my friends! Good job!! My trip to Texas will be better now that I can take my storage tray using the hitch I purchased from you!! Again, THANKS and GOOD JOB!!!
Jeff
Jeff
1/14/2004
I am a first time user etrailer web site. Was easy to use. Parts were easy to identify.Parts were shipped on time and easy to track ups.
Joe
1/14/2004
E Trailer is very good at getting orders shipped quick i will do buisness with them again
Bob
1/13/2004
I am extremely pleased with the level of service from eTrailer so far - very
quick response on the order, a follow-up e-mail to confirm it's being
processed, and a 3rd e-mail to confirm it's shipped. Everything arrived
exactly on time, and the product shipped was of very high quality.
I intend to recommend eTrailer.com to others, many thanks! Outstanding customer service! Great price, great product, great job.
Dennis
1/13/2004
Excellent! Ordered online, it shipped the next day. Rec'd exactly what I ordered & it fit my truck perfect. Would not hesitate to use you again. Thanks!
Randy
1/12/2004
The product shipped quickly and arrived on time. I can't wait to install it and start towing.
Richard
1/12/2004
A+ Needed it by Tuesday. Had it on Tuesday. And you guys made sure of
A+ that... Thanks
Sam
1/12/2004
The site was very easy to navigate. Selection was good and the prices even better.
Ordering, making changes, and purchasing were done quickly and without problems. I just got e-mail that my order was shipped out today.
I'll definately be back. Your site has been bookmarked for the next time we need anything four our 5 trailers or trucks.
Tom
1/12/2004
I called your customer service to ask questions before ordering and got the answer the first time from a very pleasant rep. When I ordered I was kept informed of the ordering process and the status of the order. I am very pleased and looking forward to the delivery of my order.
Robert
1/11/2004
Have No Fear Here !! Great Web Site, Super Sonic Filling Of Order, Overall Pleasnt Transaction And Reasonable S&H. Delivered on Time. You Have My Future Business. Thank You Ron In Massachusetts
Ron
1/11/2004
I have received the items and thay fit to a tee.Give my regards to the people who built it and to all of the people involved in getting it to me as fast as thay did.
PS
thanks again Roger in West Virginia
Roger
1/10/2004
FANTASTIC prices are great recieved my order quickly and your instuctions on how to install are a great help THANKS
Alan
1/9/2004
Wanted to let you know I received my order in two days. Am happy with the product and the service. I will be a customer in the future.
Mike
1/9/2004
Received shipment today, thanks for the quick order.
Warren
1/8/2004
I received my hitch on Monday and installed it today. It was an easy installation and looks great. Thanks for the quick service and a good product.
Marvin
Marvin
1/6/2004
The People at E-trailer were very nice when I called asking about the product I wanted. I was notified promptly that my order was being shipped and if I had any questions, to please call.
Ron
1/6/2004
Found the perfect trailer hitch cover
right at the last minute for the Holidays!!! Great selection and price!!!
Vince
1/6/2004
You guys are far better oganized and cheaper than other websites that I chose for getting a hitch. Thanks for the great deal.
Jimmy
1/5/2004
outstanding!
Rick
1/5/2004
Great service! I had a hard to fit vehicle and etrailer had what I needed and shipped it fast. Web site was quick and easy to use.
Mike
1/4/2004
I've bought several items from etrailer.com on two different occasions and have received high quality merchandise and good service each time. I recommend them to you as a vendor.
Ron
1/2/2004
This is my first trailer hitch so its my first experience with any of this stuff but I found your site to be very helpful and infomative about what i was looking for. I will be back here in the future for my Vehicle Accessories!
Dustin
12/31/2003
You guys are the GREATEST. Everytime I need something, not only do you have it in stock, the price is at almost half of any of your competetors prices. I do not see how you do it but please don't quit.
Glenn
12/30/2003
I do have to tell you and your company that the whole shopping experience has been very positive. I will recommend your site to anyone looking for trailer products, good job!
Kevin
12/30/2003
Very easy web site to understand and locate what you need. Quick reponse and good prices. Would use again.
Mark
12/30/2003
you do a great job, got my hitch and
drawbar very quickly and will recommend etrailer to others/friends. Jim
Jim
12/27/2003
The Installation was a breeze!
Paul
12/27/2003
THANKS!
Received the hitch today in perfect condition. I could not believe I got
it in 3 days (during the busiest time of the year for UPS) Thanks for your prompt handling of my order. Have a very Merry Christmas! Chuck
Chuck
12/24/2003
Just booked marked you site. Great products, fast shipping, up-to-date communications; couldn't ask for more. Many thanks.
Nancy
12/24/2003
Great service and price. Placed the order on Sunday, received confirmation on Monday, the hitch came Thursday, and this was the week of Christmas. Thanks.
Rich
12/24/2003
Thank you
Great service
Bill
12/23/2003
I found just what I was looking for, placed an order, and was instantly notified that the order had been processed. Within 24 hours I received an e-mail saying my order had been shipped. Great service! Thanks so much. I recommend your company.
John
12/23/2003
James, I received my trailer hitch this morning, you delivered exactly what I ordered, exactly when you said it would be delivered. Good service at a very good price with an excellent web site, all you can ask for, thanks, Ben.
Ben
12/22/2003
you guys rock!!! this was a hard dimension ball for me to find. i only checked the internet after i had run out of options and there it was on your web site. quick and excellent service, i appreciate everything, and you will be my first choice next time.
thx,
will
Will
12/22/2003
Great Prices & Fast Service!
Thanks for a great online shopping experience.
Alex
12/18/2003
I got a great hitch at a great price delivered 3 days after I placed the order. Installation took about 20 minutes for the hitch I ordered. Your e-mail messages, web page, and your service are first rate. Highly recomended.
Allan
12/18/2003
Thanks very much for getting the quick shipment on my order.
Bob
Bob
12/18/2003
eTrailer.com is a class act from start to finish. Ordered the part online on a Tuesday, it was waiting at my door on Thursday. No complaints.
David
12/18/2003
Fast Shipping. Thanks Alot. No problems here.
James
12/18/2003
I called in my order to verify shipping date. The staff was very friendly. I am very much looking forward to look on my husband's face Christmas morning!
Samantha
12/18/2003
Excellent place to buy parts. I ordered some leaf springs from a farm store. and five weeks later I still had not received them. I went to the etrailer website. On a Monday, had the springs by Wednesday, put them on that day and still have not heard from the other place yet. I would have ordered them from etrailer in the first place had I known that they would be so quick. Not only that, but in the end I saved money over the other company. Thanks guys for the quick and good service.
Dale
Most definite satisfied customer
Dale
12/17/2003
Thank you very much. I appreciate your promptness and consideration!!
Happy Holidays. Herb
Herb
12/17/2003
2nd transaction with etrailer.com. They provide quick shipping and quick updates via email on status.
Quality merchandise and great prices. Buy with confidence.
David
12/16/2003
I found etrailer to be very fast and efficient. Would definately do business again with them, this purchase was around the holidays and it was still a speedy delivery.
Deborah
12/16/2003
Top-Notch!
After searching the internet for prices etrailer can not be beat. I ordered my hitch and wiring harness on a Sunday night and received them on the following Tuesday. It was a snap to install both items. Keep up the good work!
Thank You--Les
Les
12/16/2003
Hey guys, I really thank you for your quick response. I recieved my order in no time. I plan on doing more bussiness with you. Thanks
Terry
12/15/2003
I'm please with the 16K Reese hitch that I bought from etrailer last summer and with the prompt service, which is why I came back to replace my hitch rail system (because I traded in my old truck).
Regards,
Nate
Nate
12/13/2003
I rec'd this yesterday - I am very impressed with the ease of ordering and quick delivery.
Thank You.
DC
David
12/12/2003
Lightening fast delivery. Very easy to assemble. Just like advertised. Will do bussiness again.
Don
12/12/2003
I heard good things online from other people about etrailer so I came here for my own needs. I ordered my hitch and wire harness on a Saturday and my order was processed and shipped on Monday. I received my order on Wednesday and it was well packaged however the box was damaged by ups during transit but the contents were fine. I would recommend etrailer and should I need anything else I'll buy from them again.
Greg
12/12/2003
This is the second time I ordered, and as usual the speed and service was exceptional. Thank you etrailer.
Russell
12/12/2003
would have to say, my hats off to ya! "Two Thumbs up",4 star rating, the hitch came in promptly and everything was still in the box even though the box got damaged during transit and was torn open ,the hardware was well retained within the hitch.thanks etrailer,will definately recommend you to anyone and will probably be doing business with you again.
Rick
12/11/2003
Delivered a day early... thank you.
Gene
Gene
12/10/2003
I ordered a roof rack last Friday and received it today (Wednesday) in plenty of time for Christmas. Thank you and Seasons Greetings. Preston (happy customer)
Preston
12/10/2003
Superman like delivery! Definately will be doing business again with these fine people!!!!
Brent
12/8/2003
So far my experience has been excellent. The price was good , the communication has been excellent. I'm lookong forward to a fast delivery and excellent product.
Thanks,
John
John
12/8/2003
Thank you, you have made this so easy!
Don
12/6/2003
My experience with your company has been exceptional; Absolutely FIRST RATE!!
The staff at Etrailer.com was very knowledgeable, helpful and the customer service outstanding!
Larry
12/6/2003
Sweet, Thanks a bunch. This is the second hitch I've bought from etrailer.com, and your service and prices never cease to amaze me. Regards, Charles
Charles
12/5/2003
This was just to simple to be real. I placed my order online on a Monday and on Wednesday the UPS truck was at my house with my delivery.
Joseph
12/5/2003
Got the hitch yesterday. Looks awesome. Excellent experience!!! Product fit exactly as promised. My rep was quick to respond and answered every question with an answer...not some scripted line that leaves you looking an answer.
I would recommend etrailer.com to anyone looking for a quality product in a quick and efficient manor.
Steve
12/5/2003
Very fast shipping and excellent communication. I definitely recommend etrailer.com and will use them again.
Thanks!!
Keith
12/4/2003
I commend you on your excellent service and shipping method. We are very pleased overall!
Thanks!
Mary Anne
Mary Anne
12/4/2003
Just wanted you to know that I was very pleased with the e-mail ordering process and prompt product delivery you provided
Anthony
12/3/2003
etrailer is the best... Each order that I have placed has been processed promptly. Your web site is very informative and walks the user through the order system with ease. Why go anywhere else.
Thanks
Bryan
12/2/2003
Awesome experience!
Fast Shipping, everything included, great UPS tracking.
Sam
11/27/2003
E-trailer Has the Best Prices compared to your autoparts stores like [..], [..], [..] etc. I received my hitch in two days installed it in about two hours including the wire harness for the brakes, my hitch was about 40% cheaper & arrived at my door step can't beat that ! Very satisfied to bad I don't have another car to buy a hitch for !
Jesus
11/26/2003
I ordered my product on Monday at 10:00 am, the week of Thanksgiving and really needed the product before I went on my Trip Wednesday. I received the product on Tuesday at 10 am. 24 hours from order placement to delivery. EXCELLENT!!! I will be buying from etrailer again.
Stan
11/26/2003
Great service and FAST shipping thanks and would highly recommend!!!!!!!
Chet
11/25/2003
Totally a great buying experience. Every part of the sale went off with out a hitch. Except the one I bought. Great Job! Thanks
Stephen
11/25/2003
Great experience. Friendly service, and quick shipping.
Brad
11/24/2003
I would like to say that i have bought a trailer hitch off you guys not to long ago and could not be more happier. You guys have a great company
Joe
11/24/2003
I just purchased a hitch and related adapter from etrailer and am pleased with parts and service.
Eugene
11/22/2003
Excelent selection of inventory and, most importantly, GREAT Customer service! Thank you Larry
Larry
11/22/2003
Fast delivery and accurate discription of Hidden hitch and installation instructions. A Pleasure doing business with. Thanks.
Bob
11/21/2003
Really good service! My questions were answered quickly, and my order was processed and shipped the same afternoon.
Bob
11/21/2003
Received TCU hitch cover in 2 days after order. Quick transaction with etrailer. Would recommend etrailer to everyone.
David
11/21/2003
I would like to thank you for such quick delivery of the trailer hitch I recently ordered. I ordered it a couple days ago and it's on my car now.
Patrick
11/21/2003
Shopping at etrailer.com has been the best online buying experience I've had. I ordered on Saturday and had my part on Tuesday, every correspondence while my order was in process was clear, prompt and courteous.
Thank you.
Bart
11/20/2003
great service, fast delivery, easy to follow instructions. would recomend 100%
Justin
11/20/2003
Turned out my specific hitch was briefly backordered. You guys quickly replaced my order with an equivalent item in stock and sent it out in time for our vacation. Thanks for making sure our vacation was still great fun!
Frank
11/19/2003
Just a comment!!!
You often hear the phrase "Under promise and over deliver". You folks did that and more. I ordered from you on 11-17-03 at 4:16pm. When I arrived at home on 11-18-03 at 4:30pm your packages had arrived earlier in the day. I really expected to have it by Friday 11-21-03 at the earliest. Your website side it would take me approx. 40 minutes to install...your wrong... it took me 30. What a great experience, from ordering to receiving to installing.
Scott
Scott
11/19/2003
Excellent deal. Price was more than 50% less than any where locally. Will definitly refer others to etrailer.
Brian
11/18/2003
Thanks so much for the quick service. I needed a receiver hitch that was hard to find; not only did you have it, but the price was fair. Quick shipping too.
Thanks, glad that I found your website.
Craig
Craig
11/18/2003
Just a note to say "thanks" for your help. I placed my order online, then realized I needed to make a change. I called customer service who promptly located my order and made the change. Your billing department even called me back to verify the credit back to my account. I received my order very quickly, and with all the right parts. I'm very impressed with the quality of your "Hidden Hitch" line of products. It's a pleasure doing business with you.
John
11/18/2003
Great merchant, fast shipping, did not markup shipping. Would buy from again.
Alan
11/16/2003
After several hours of searching on the internet, I selected etrailer.com for two reasons.
1) Your prices were very low.
2) You were one of the few online hitch dealers to actually answer your customer service line! You promised to ship within 24-48 hours and you shipped my hitch in 5 hours! I actually received my hitch as promised less than 48 hours after my order. Amazing! Thanks so much
Earl
Earl
11/15/2003
Just a quick note to thank you. Everything went smoothly with the install. Have a nice day!
Frank
11/15/2003
Outstanding people to do business with. Great product and I received my order in two days.
Glenda
11/15/2003
Wow. Incredibly fast shipping and great prices. Couldn't be more pleased.
Dave
11/14/2003
Absolutely the best on-line shopping experience I've had. Your web site was informative and offered a great selection of products related to towing. Not only was your product shipped before I thought it would be, but it arrived on time and came with easy to follow instructions for mounting. If good business follows word of mouth,(or e-comment), recommendations, you should have a prosperous future. Thank you for a pleasurable shopping experience. Ken
Ken
11/14/2003
I am very pleased with the quick service. This is how an internet business should be run, tracking and email responses.
Aaron
11/13/2003
I was surprised just how fast the shipping was!
By far the best price I could find! I will deal with them again.
Craig
11/13/2003
Wow! These guys ship fast! This has got to be one of the least painful, easiest online transactions I've ever had! Great feedback during the order placement process through to the point it was picked-up by UPS. Great job Guys! The prices were great and e-trailer.com shipped my hitch very quickly! I highly recommend these guys! Thanks again!
Bob
11/12/2003
I have placed 3 orders from E-trailer and have been very happy with their fast service and availability of the parts I have needed. I do not have a well stocked trailer hitch dealer near my home. It is great to have a resource at my fingertips for just about any item I could possible need.
Greg
11/12/2003
Your online service has been terrific. It was so good that I actually cancelled an order I had placed locally in order to do business with you. It arrived today! Fantastic service. I will surely keep you in mind for any future needs.
Thanks again.
Joseph
11/11/2003
Thanks for the good service. I received my order and it is just right. I will use you guys in the future. Thanks again. Mark
Mark
11/11/2003
So far so good. Placed my order two days ago (on a Sunday) and it was shipped yesterday (monday). Great service.
Tracked my package and it's expected to arrive tomorrow. So, overall, a three-day turnaround. Job well done! Thanks!
Ming
11/11/2003
I received my hitch, I am happy with you guys, Excellent service,
Thanks
Miguel
Miguel
11/9/2003
Received merchandise. Installed yesterday. Very happy with quick service. Product quality is excellent. Thank You
Keith
Keith
11/8/2003
Very good experience. Quick delivery with hitch and harness in perfect condition. Good website and tracking info!
Brian
11/7/2003
thank you for your excellent service. your website is truly great.
Magdy
11/7/2003
Thanks, but just as you all said, it was here in 4 business days. Good work.. I will use your company again.
Duane
11/6/2003
I would like to thank you for the incredibly quick response. I placed my order on Sunday night, and my shipment arrived on Wednesday. I have never had such a quick turnaround time. I will reccommend you to anyone I encounter who is looking for a trailor hitch.
Thank you
Neal
Neal
11/6/2003
Etrailer is outstanding. I just placed my second order for accessories to my hitch. Both orders have been handled in a very timely manner. Your web site is top notch for information and order tracking.
Steve
Steve
11/6/2003
I have ordered from etrailer twice. I took a stab in the dark via a web search for hitch parts and found exactly what I was looking for. I had checked several other sites that came up and most of them didn't have what I was looking for or were very difficult to find your way around. I would give etrailer an A++ for ease of navigation and an A+ for price and quick shipping. Keep up the great work! You have become a bookmark and have won a customer. Thanks.
Steve
11/5/2003
I received the order. Exactly as you said, no surprises.
Super service. Still have to install the hitch, but with what you sent, I see no problem. You guys are pretty straight forward. Good prices, good products, quick delivery. Hummmmm... Maybe you are doing something right.
Next time I need something like this, you will be my first choice.
Regards
Willard
Willard
11/5/2003
Thank you,
I received the order and it installed easily.
Bill
Bill
11/4/2003
Fast, smooth transaction! I will definitely deal with etrailer.com again in the future. Communication was top-notch. They kept me notified about my order processing every step of the way.
Susie
10/31/2003
Great service, and the hitch fit perfect, no problems. Thanks for the great service, and good web site
Charles
10/30/2003
I appreciate your quality service
Gilles
Gilles
10/30/2003
Outstanding product, Outstanding customer service, Outstanding delivery time. I ordered on Monday afternoon, and I had it on my vehicle 72 hours later. Thanks etrailer!!
Greg
10/30/2003
Greetings,
You folks are absolutely amazing! I ordered a receiver for my Sonoma on
Monday and it is here (in Germany) on Thursday! Wow! Wouldn't have
believed it was possible.
Thanks.
Rick
Rick
10/30/2003
It has been a pleasure working with etrailer.com. Both their pre and post sales support were fantastic. It is nice to find a supplier who doesn't forget about the customer after the initial sale.
Kent
10/29/2003
I am extremely pleased with the "Draw-Tite" air-deflectors I recently purchased from etrailer for my 03 Silverado. They fit perfectly and look great and installation was quick and simple. The in-channel design achieves the best look and fit.
I've used VentShades, VentVisors, GTS Sport Guards, and the more expensive WeatherTech brand which are similarly designed and the Draw-Tite's are as good as if not better than any of them.
I will definately buy more of these for any of my future vehs and will also recommend them to all of my friends.
Sincerely,
Joe
Joe
10/28/2003
I thought that your service was great! You were fast and very helpful. You answered my questions fast and included everything I asked for. I would strongly recomend you to all my friends and family. You also have the best prices. You beat anybody else that I've checked.
Matt
10/28/2003
I got my trailer hitch within a week and had it installed by my body shop for the same price as what I was quoted "Just for the Hitch Alone" Here in New York by three different suppliers. I'm satisfied and will more than likely buy from etrailer again. I have to say you stand behind your products and I will do business with you again in the future. I will tell all my friends and co-workers about etrailer.com
Michael
10/28/2003
This is the second hitch that I have bought. The service is great. Order online and get e-mail response that keeps you on the know of whats going on. Thanks again I would recommend your bussiness for all my friends. last but not least you have great prices.---Bob
Bob
10/24/2003
Shipment received and items installed. Thanks to everyone for the great service. Great service; I received everything well boxed and in just a couple of days. Quality products, good instructions, good info on your web site especially the installation instructions to view before even ordering items!! When I need more items "etrailer" will be my only choice.
David
10/24/2003
great product - great shipping time -- got hitch last evening and installed this morning before i left for work; thanks, paul
Paul
10/24/2003
I installed it today and it went very well. Thank you for your prompt response and very fast shipping. I am really pleased. I hope I will be able to do business with you again.
Dick
10/23/2003
Excellent service.
Don
Don
10/23/2003
Thanks for your promt responce. I received my hitch and installed it with ease thanks to the instructions provided. Not only did they have my hard to find hitch they sold it to me for nearly half the price of the other guys. All my future towing purchases will be done through Etrailer.
Thanks Tony
Tony
10/23/2003
I visited about 6 hitch sites but etrailer really had their act put together...Great Job-- made it real easy for me
Brent
10/22/2003
Excellent service - An easy to use website gave me a number of options for my vehicle. The product was delivered to my door for a fraction of the cost of essentially that same product from the dealer. Keep up the good work!
Graeme
10/22/2003
etrailer is a reputable company and is doing honest business. You may shop with peace of mind.
Hammer
10/22/2003
Prompt service and I like the link to the UPS tracking system. Overall this was a great internet shopping experience and the parts that I needed were only available here, none of my local stores could help. Thanks.
Todd
10/20/2003
Well, it has to be some of the best response time and attention to detail on my orders I have ever had from an online company...Great Job etrailer personnel!!
Wallace
10/20/2003
An excellent product from an excellent company....Just a quick thanks from a very satisfied customer. The hitch fit like a glove and the instructions were very clear and concise. I did have one small problem that was quickly resolved by your technical staff.
All in all I will purchase again and will recommend your company to my friends and neighbors.
Thank you!
Dom
10/17/2003
This was my first experience with etrailer.com and what a find! Fast shipping, great products and superior service, thank you!
John
10/17/2003
I am impressed with etrailer. The webpage is user freindly, the prices are very competetive, and the product was just what I needed. The order was processed the same day, and a few days later I had my rig hooked up.
Sean
10/16/2003
Excellent service & price. Lexus dealer quoted regular price of $290 & "discounted" price of $255. Etrailer.com had same item for $114 & shipped within a day of order. Enough said. Shop here with confidence.
James
10/14/2003
I bought an e-trailer hitch for my Mercury Villager Van. It came to me UPS within days after I ordered it. The instructions were complete and detailed. I installed it myself in about 2 hours, including drilling holes, and removing the bumper fascia and reinstalling it. Great little unit, and it works like a charm thanks E-trailer John
John
10/14/2003
I was so pleased with your service that I am going to tell all my friends about you. Where have you been all of my life . Thanks Leo
Leo
10/14/2003
Delivery was quick.My Hidden Hitch fit my 2001 Isuzu Rodeo perfectly thanks to eTrailer's hitch guide. I had it bolted on in less than an hour from the time the box arrived at my house!I am so glad I used eTrailer.
Scott
10/14/2003
I was really impressed at the ease of installation of the Hidden Hitch 77007...they really did their homework! Thanks again!
Mike
10/13/2003
your service is great and your order forms are clear and easy to follow,also i appreciate the fast and speedy service.
Richard
10/13/2003
I would like to commend your company for doing business as advertised I ordered and a couple days later my hidden hitch was here, the price was defiantly good ,compared to other hitches and of lesser capacity and options. the hitch was a little over kill for my application but couldn't pass up the extras for the cost, installation was no problem, instructions were easy to follow, so all in all im a happy custumer in more ways than one and will be happy to tell my trailering friends about etrailer.
thanks again, lawrence
Butch
10/12/2003
I recieved my order on Friday and it only took about 45 min to an hour to install. Very easy installation and it is really hidden . The only part that shows on my Mazda 6s is the were the reciever goes and with the cover it doesn't effect the appearance of the car. Thanks again.
John
John
10/12/2003
I am very happy with the trailer hitch. It arrived much quicker than expected, and fit perfectly.
Don
Don
10/11/2003
GREAT
Bernie
10/9/2003
My experience with etrailer.com was the best experience with online ordering I have ever had. The product and speed of delivery was awesome, along with their low prices. I highly recomend etrailer.com to everyone. Thanks etrailer.com.
Mark
10/9/2003
I got an excellent product very quick from etrailer. The advertisement said this is all I need and it was dead on right. Now I can tow safely. Thank you
Bernie
10/8/2003
I like the easy of navigation through the site. It only took me a couple of minutes to place my order. Thank You I will shop this sight again in the future.
Kevin
10/8/2003
This is the 2nd time I've used etrailer.
I can't believe how quick you get your orders. All materials are such high quality. For any trailer needs this is the only place to shop
Charles
10/7/2003
Excellent service. My shipment arrived today only three days after notification of shipping!
Thank you
Don
10/7/2003
Was able to find what I needed quickly and my order was shipped promptly. Probably one of the easiest online purchases I have made.
Francis
10/7/2003
I was completely satisfied with the service. I had some questions with regards to my order, and etrailer responded quickly and courteously, to make sure I was taken care of.
I would recommend them to all.
Thanks etrailer!
Joe
Joe
10/7/2003
I cant believe how easy it was to install. Everything from finding, ordering, receiving on time and installation of my trailer hitch were way more than I EXPECTED. THANK YOU THANK YOU THANK YOU Any one that does not do this there self is waisting alot of money. I shopped around and by doing this thru the internet saved 200.00 dollars. These guys have all my future business, gauranteed.
Keith
10/7/2003
Excellent service, quick delivery. Would definitely recommend to others.
Janine
10/6/2003
Thanks, I got it and it only took about 20 minutes to install. Marty
Martin
10/6/2003
Thank you
The trailer hitch that I ordered for my 2000 Volvo V70 was perfect 15 minutes it was on the car. Shipping was timely and the instructions were perfect. I will recomend you to everyone that needs a hitch. Harvey
Harvey
10/5/2003
I received the correct hitch at a great price. It bolted right up without any problem. Shipping was great as was the communication. I would definetly recommend to my friends and others. No hassle shopping at its finest.
John
10/5/2003
The price, shipping time, product quality, and ease of installation was incrediable. DO NOT go to […] for your next receiver, [...] is taking you to the cleaners. I never put a hitch on before and did this in 2 hrs (I took my time) if I had a need for another hitch I wouldn't think of going any where else, e-trailer is it. Thanks e-trailer, I am off to go camping now.
Kenton
Ft Irwin, CA
Kenton
10/5/2003
everything I bought from you fit perfectly and was excellent quality.
Thanks, Lawrence
Lawrence
10/5/2003
I will recommend etrailer.com to anyone. I saved over half on what the local dealer wanted for a hitch for our new Murano. We received confirmation and notification of shipment within a day and the hitch was delivered PERFECTLY to Oregon within 5 working days. Etrailer.com has excellent and efficient service. Thank you etrailer.com for a quality product and perfect service!!!!
Lorrie
10/5/2003
I just wanted to say thanks for everything. I just got my order in yesterday and was impressed on how quickly it got here and how friendly the staff was when we hit a snag on shipping of my order. the snag was quickly remedied and still it toke no time for my order to arrive. so once again thanks to all of you for your support and time. I will definitely recommend your company to anyone that is looking for a good quality product and great staff. so thanks again.
USAF, RAF Lakenheath, England
Fire, Crash, Rescue Flight
James
10/4/2003
Fair price on shipping as well as product. Quick delivery. Could not be happier with the service. We'll be back!
Melvin
10/3/2003
Just wanted you to know I am really impressed with your business. Yours was the only website that had what I was looking for and at a reasonable price.
And the service was A++. I will recommend you to others.
Thank you
Michael
10/2/2003
Just wanted to say "THANKS". I bought a hitch for my jeep. It
got here when you said
and fit like a glove. It's good to know there are still some quality
products on the market.
Thanks again! Charles, Amarillo,Tex.
Charles
10/1/2003
This is the second hitch I have bought in two weeks. Good service! Good price and, especially, good shipping costs! Many thanks!
Grace
10/1/2003
Unmatched customer service, very professional. All questions and delivery dates were emailed promply. Had 2 hitches shipped on mon recieved wed. I'm reffering everyone i know to you guys for all their hitch needs. Thanks again for the quick shipping and quality. JOE
Joe
10/1/2003
WOW Great phone order service.... You promised it would ship within 48 hours. Shipped within 5 hours. Schedule tracking delivery next day after ordering. WOW Now let's see if I can get it installed. You did your part, I'll try to do mine.
THANKS
Rob
10/1/2003
great site, easy to navigate
Brian
9/30/2003
Excellent service and delivery was on time, would recommend to anyone.
Elliot
9/30/2003
Got order fast! Good experience.
Ty
9/30/2003
Wow - I placed my order online on Wednesday, and when I got home from work on Friday my hitch was waiting for me! Installed it on Saturday. Thanks for the great service.
Eric
9/29/2003
My hitch showed up in three days on my doorstep. Good instructions and installation was completed in the driveway in an hour. It was great, no surprizes, everything went as described on my 2000 S-10. It looks great.
Thanks etrailer, George
George
9/29/2003
I think you did just what you said you would! Great price good service, works for me. Keep up the good work.
Gerald
9/29/2003
I'm very pleased with the responsiveness of etrailer staff to act upon my request. I ordered a hitch on Wednesday and was pleasantly surprised to receive it the very next day.
Casey
9/28/2003
Thanks so much!
Your customer service response on a SUNDAY is quite impressive and VERY helpful. I will definitely recommend etrailer.com to others.
Jason
9/28/2003
Just wanted to say that your hitch and instructions were great. I had to enlarge my frame bolt holes which took about 10 minutes and installed the hitch myself in about 10 minutes! The wires to install the bolts were great. I had the wiring kit installed in about 30 minutes. Overall very satisfied and pleased with the service, price and ease of installation. Great job. Will certainly recommend you to anyone I hear needs any towing items. Thanx. Regards Alan
Alan
9/27/2003
Easiest on-line shopping experience I ever had.
Detailed, complete, to the point, easy english( no computerese). Point and Click All the Best John
John
9/27/2003
Just wanted to say thanks for the great service in getting my order out so quickly. I sell electric scooters to folks that are mobility challenged (mostly seniors) and needed a hitch for a new product that my company is selling and it was important I have the hitch by the time the new demo model arrives late next week. Since you were able to get my order shipped in one day I feel much better about my chances of not having any delays.
Great job!
Thanks again, and I'll send some business your way.
David
9/26/2003
Just letting you know the order was received yesterday (9/24). Thanks to 'etrailer' for keeping your customers abreast of the progress of their orders.
Grant
9/26/2003
I received the hitch yesterday and installed it today. Thanks for the quick service. Tom
Tom
9/26/2003
well my package arrived today, service is excellent.. and the hitch is just what I wanted, Tomorrow I will attempt to install it on my 2003 Ford Escape. It does not look to be a difficult job.. Thanks again for great service.
Vince
Vince
9/26/2003
i cant believe.. half off on something that costs a ton at the dealership.. half off from any other website in fact.. and the girl that took my order was SO amazingly nice and helpful! These people rock!
J
John
9/25/2003
You're my hero!!!!
Thanks
Todd
Todd
9/25/2003
WOW!!!!!! I was having trouble finding a hitch for my 2004 Toyota Sienna and not only did you guys have it, but I ordered it on Monday morning and received it Wednesday afternoon. Thank you very much.
David
9/24/2003
Great on-line service! I ordered the hitch on Sunday and got it today (Wednesday). It fit the Explorer like a glove. Thanks for the excellent price also. I'll recommend others buy from your Website.
Ed
9/24/2003
Prompt service, good pricing, great customer service! What else could you ask for:)
Paul
9/24/2003
this company is great. you have the parts i need and the shipping is fast and reliable.
Brian
9/23/2003
Just a note to say thanks. I ordered from your site (over the phone actually) and it came when promised. Installed it last night withut a hitch (no pun intended);)
Job well done, many thanks and I have already begun recommending you guys to all my friends, including the groups online.
Cecil
Cecil
9/22/2003
Easy ordering, fast shipping, and a perfect fit of my hitch and wiring kit. This was so simple and trouble-free, I can't imagine anyone not doing it themselves. I will recommend your company to anyone needing a hitch or accessories. Thanks!
John
9/22/2003
They had the best price, and shipped promptly.. How about same day shipping on my Hidden Hitch and a hitch that had a higher towing rating than Reese or DrawTite.. Can't beat that deal.. Thanx
Tony
9/22/2003
We received the hitch and installed. GREAT service. We will be ordering another (front) hitch for this same vehicle very soon. Thanks!
Grace
9/21/2003
great service. Was notified of order confirmation, shipped confirmation. Received my hitch in a couple days. No problems, no worries. It is on my truck now. good quality. Everything they said, they did. Would recommend them.
Thanks
Rich
9/21/2003
I was amazed on how quickly and easily it was to order products from your web site. I placed my order early Wednesday morning and received it on Friday. The hitch was exatly as pictured on the web site. The installation was a breeze, especially with some help from the tips I found on your site concerning a bolt in a concealed place.I will be back for any future towing needs.
Dennis
9/19/2003
thanks! everything worked out wonderfully!
Jude
9/18/2003
Just want to thank your for your excellent Web site. Before using your site, I was about to spend at least twice the amount of money, paying a pro to install my brake controller for my pop-up trailer with its associated accessories and connectors. I have a 2000 Ford F0150. Your site had every detail about installation for my truck with links to the appropriate OEM connectors and adapters. With your help, it should be pretty hard to mess up my installation. Thanks again, Roy
Roy
9/18/2003
Buhda Bing
Buhda Here.
Four days from ordering to recieving.
Tracking worked great.
Product delivered as per order.
AND IT WAS THE BEST PRICE!!!!!
wow.
I wish everything was this easy.
And no, I don't work for these guys.
Steve
9/18/2003
Thanks guys, You seem to work very efficiently.
Bobby
9/17/2003
it came today and all is great
Chuck
9/17/2003
The etrailer website is efficient and easy to use. Placing the order seems simple and secure. Email notification of shipping was nice. Product arrived on time. The product was just a simple 4 wire vehicle hookup but was packaged nicely with good directions. You had the right
product at the right price and it went in just great. Best wishes for your
continued success.
Jerry
Jerry
9/17/2003
Well I can say that your website is WELL done. I could get to every thing I wanted to see. I have received my trailer hitch but I haven't instaaled it. As for right now I am pleased with our experience.
Dave
9/16/2003
The trailer hitch mounted cargo carrier is an outstanding accessory. It allowed us to bring so much more on vacation. The side rails made securing things really easy and the auxiliary taillight kit plugged right into my plug. The service was so great that I just ordered a trailer hitch cover for the winter. Thanks!
Larry
9/16/2003
etrailer.com is great. Received everything I ordered and it fit on my truck just like advertised. Ordered on Tuesday afternoon had everything Friday. Installation of hitch and wire harness was very easy. Saved me time and money.
Thanks
Brad
9/14/2003
Good Service
John
9/14/2003
Thanks, got the hitch and it fit like a dream just like you said. Thank
you and very nice product. - Mike
Mike
9/14/2003
Good product that fit. Instructions were easy to follow.
Ron
9/14/2003
Easy-to-use web site, good prices, fast delivery. Too bad we have only one SUV ;o)
Ales
9/12/2003
Quick and easy service. Great!!!
Bob
9/12/2003
Got it!! My husband loves it!! Thanks for your WONDERFUL service.
Kim
9/12/2003
Ordered 11:30 pm Wed., received hitch on Fri. at 3:00pm. (UPS ground) Very good email updates on progress of order. I'll use etrailer again.
Steve
9/12/2003
Very smooth transaction and fast shipping. Product priced right. Thanks
Jesse
9/10/2003
This is the second time that I have ordered from etrailer.com. Service is excellent and site is easy to use.
Charles
9/9/2003
I received my hitch cover today. I just wanted to let you know how pleased I am with it. It is high quality and it is great to look at.
Donna
9/9/2003
The prices at etrailer.com are very good as is their costomer support. I recieved my Hitch and Draw Bar Kit in just a few days.
Ernie
9/9/2003
that was fast and I really do appreciate it. Will buy all my parts from you.I own three businesses and will also spread the word Thanks John
John
9/9/2003
Hello, I recently placed an order for a draw-tite hitch, and I have never seen a faster delivery in my life. I placed the order and I received the hitch within 30 hours. I will recommend you to anyone in need of your products. I thank you for such speedy service. The hitch fit like a glove. Again, thank you
Mark
Mark
9/9/2003
Great service! I have ordered several times and am pleased with the prices and variety of products. Customer service is very prompt with order acknowledgements and shipping & tracking information. I would recommend etrailer to anyone.
Thanks!
Paul
9/9/2003
Great item at a great price. The best part of my experience was the staff. I was actually able to call and ask questions about the product I purchased. I will continue to shop at eTrailer.com
James
9/8/2003
Highly recommend their service. Communicated with me during the ordering and shipping process. Thanks!
Robert
9/8/2003
Great service, just what I ordered and expected!
Bill
9/7/2003
You guys at etrailer.com are really on the ball. It only took 8 hrs. from the time I placed my order till you shipped it. You also sent me e-mails during that time to let me know what was happening. Two days later, my hitch was delivered. The installation went just as smooth. I'm telling all my friends about the great service you provide. Thanks for making this purchase so easy and pleasant.
Johnny
9/4/2003
Thank you for the very prompt service...and I'll be sure to let people know where to buy their towing items, at etrailer.com!
Alan
9/3/2003
Etrailer.com has the best prices on the net.They are very responsive to any questions or concerns you have and they are very fast delivering your item, I recieved my trailer hitch in less than a week.
Jason
9/3/2003
I just received the hitch cover I ordered a few days ago. I like it very much and thank you for the excellent service!
John
9/3/2003
What a great experience ordering from etrailer. My order was processed and shipped all in the same day. I received my purchase in 7 days.
Mike
9/2/2003
Wow! A local shop wanted over $300 to add a trailer hitch to my Dodge Caravan. I paid $105, etrailer shipped very quickly and installation took only a little longer than a half hour.
Conrad
9/1/2003
good price,good product,good shopping
Christopher
8/31/2003
Great Web Site, good info and prices. All items came in one box, and any do-it-yourselfer will have no problem installing. I plan on making some additional purchases.
James
8/29/2003
fast delivery, good price. A good place to buy.
Jonathan
8/29/2003
everything was great
Michael
8/29/2003
I do not order online much, but my experience with etrailer has been super. My first order was a custom bracket for a fifth-wheel hitch since I was not sure if it would really work as claimed in the website. It was perfect as described. The next was the hitch, a new model which came online and the rails...The installation instructions was clear, I did it myself without any problems, not bad for a first try. Thanks eTrailer!
Aurelio
8/28/2003
This web is great and my experience with E Trailer.com was excelent you folk are good
John
8/28/2003
Excellent!! I ended up getting it the next day. Level of difficulty for installation should be a 3, not 5 - I had it installed in 20 minutes. Pricing, shipping, everything - a 10! Thanks.
Marc
8/28/2003
Excellent service. Order received in good condition and installed as described. Thanks
Skipper
8/28/2003
I was pleasently surprised at the prompt and detailed notes as to the updating on my order at every step of the way, ... Thanks again for a very good experience shopping at your etrailer site. signed, William
William
8/28/2003
Fantastic! My order was filled quickly. When I requested a method to trak the package the information was provided within a couple of hours. Great Service !!! If I am ever in need of any kind of hitch I would not hesitate to use you again and would also not hesitate to recommend you to others.
Thanks,
Craig
Craig
8/27/2003
Thank you for a quick shipment.
Sincerely,
David
David
8/27/2003
Got it today - Thanks !
Mark
8/27/2003
What a great company! I ordered a Draw-Tite hitch and wiring adapter for my 2002 Chrysler minivan. Your search engine made it very easy to find the right hitch and adapters. Everything arrived right when you said it would and the hitch bolted on in 15 minutes. Another 20 minutes and I had everything hooked up and wired correctly. We left the next morning for a camping trip and our little trailer tagged along just great. And the whole package, including shipping, cost less than the hitch alone for my last minivan. Thanks for an excellent price on two great products.
Dennis
8/26/2003
Great service, I received the package today and thank you.
Tim
8/26/2003
Thanks for shipping today! Etrailer rules!
Gary
Gary
8/25/2003
etrailer.com is awesome!! I needed some leaf springs and u-bolts in a hurry. They had them to me within two days with no problems and no fuss. You saved my trailer, thank you soo much! -Silvio
Silvio
8/25/2003
Excellent Service, Excellent Product - I wrote to customer service prior to placing my order because I had a question regarding the differences in two products. I purchased the recommended one, and am thrilled! It got here very quickly, was easy to install, looks great, and I can't wait to try it out!
Deborah
8/24/2003
I received the hitch I ordered (#75085) and it was a real breeze to install - I was done in about an hour and it looks like it came with the truck. Thanks very much.
Kevin
8/24/2003
this was a very good deal, came with great instructions (could not have found the electrical connectors without the detail on your web site), and installed complete in less than 30 minutes. Totally happy with the product and service.
Matthew
8/19/2003
Excellent site. Easy to use. Service was outstanding!! Items came very fast! Instructions were great. I've already recommended you to my friends.
Shawn
8/19/2003
The price for the controller was quite a bit cheaper than any where else we looked. We ordered on Friday and it was shipped Monday. Very good response time.
Dennis
8/18/2003
I was extremely happy with the ease in which a hitch for my van could be selected and ordered. It's nice to be able to recommend a site like yours without any misgivings.
Thank you
Charles
8/17/2003
Your on-line ordering process is a piece of cake. My hitch fit perfectly, and a neighbor who I refered to you got a hitch and it too went in without problems.
The installation instructions are right on the money, as well as the wiring instructions.
Mark
8/14/2003
I was extremely impressed with your quick service! Everything looks good.
Thanks again & I'll definitely recommend your website to others
Bryan
Bryan
8/13/2003
Got your hitch and installed it. Took only a few minutes and works perfectly.. Couldn't have been any easier.
Thanks
Bruce
Bruce
8/12/2003
I just purchased a hitch from you and it worked out perfect and it only too about 15 minutes to put on. (my 2003 Pontiac Vibe)
Scott
8/11/2003
Fast, easy, great customer service. These guys are the best in the business.
Chris
8/9/2003
Service was excellent! The item was shipped immediately and received in a matter of days. Communication was above and beyond. I would not hesitate to recommend this company to anyone and will definitely do business with them every chance I get. The prices are also cheap compared to others!
Thanks for a great experience!
Rick
Rick
8/9/2003
Web site was easy & a pleasure to work with. I especially liked the search enigine. It returned accurate results with minimal wait time.
Excellent service, the package arrived in 3 days. Excellent shipping time. It was almost unscathed (especially for UPS).
Joe
Joe
8/7/2003
I must say that I was very impressed with the service, and the quick response from your customer service dept.
I would not have any problem recommending your service to anyone.
Rick
Rick
8/7/2003
First order was great. I am awaiting my second order. Placing an order was no hassle. Shipping was quick. Service is excellent. Personal contact is excellent. I have recommended them to co-workers and I would recommend them to anyone looking for a great product selection and great customer service. Thank you etrailer.com.
Paul
8/6/2003
Easy to order, was able to get the exact hitch for my car, arrived on time, the install took a little longer than planned but instructions were understandable. Good price and I am very satisfied with the product
Dave
8/5/2003
I like your Web site, very helpful. I got the right hitch for my Mazda Protege5 just by using your site. I like how you have the instructions for the hitch on your site, so a potential customer can see what they might be up against before they order the product.
Dave
8/4/2003
Thanks for the sucessfull completion of my order of the Dodge Dakota receiver hitch.
It arrived when you said it would with everything well secured. The box took a hit somewhere along the way but that is to be expected with this product. Your PDF file instructions were very good.
Installation was a 'piece of cake'.
Regards
David
8/4/2003
I could not believe what I saw at the site. Everything I have ever needed for towing can be found here and I will be shopping here again, especially for the hard to find adapters.
Thanks
Ian
8/4/2003
Thanks for being so helpful. Have a great day. It is nice doing business with a company that is as responsive as yours.
Dennis
8/1/2003
I received the products I ordered in a timely manor and discovered after the fact that you were significabtly cheaper than the competition. I bought a hitch from [….] and it was $40 more...sucks to be me. I would recommend you to a friend.
Jeremy
8/1/2003
Quick and easy shoppping for products that aren't available at your local auto parts store or trailer shop, even in a big city like Chicago. I needed a bit unusual combination of hitch parts. I got exactly what I needed delivered in 3 days.
Larry
8/1/2003
WOW! Ordered on Wednesday recieved on Friday. I thought it would take that long just to process the order. The web site was easy to use and the prices were very good! (Very Impressed)
Thanks etrailer.com
Mark
8/1/2003
great people to do business with. prompt service and everything was as stated. would do business with them in the future.
Paul
Paul
8/1/2003
You people were very easy to deal with.
Sam
8/1/2003
I was impressed with the delivery time on the Class III Draw-Tite hitch I ordered for my S-10 ZR2 pickup. I placed the order shortly after midnight Saturday, July 26. It arrived at my door on the following Tuesday afternoon via standard UPS ground delivery. The package included everything I ordered (receiver, ball mount, ball, wiring kit, and hitch pin). The mounting instructions look like they are straight-forward, and I don't believe I'll have a difficult time installing the hitch.
Derek
7/31/2003
Excellent. Thank you.
Michael
7/31/2003
The service is superb. Very prompt shipment. Helpful customer service. Others can shop with confidence.
Aki
7/30/2003
This in my second hitch and supplies I've ordered from you. Informative website coupled with prices that can't be beat then add on great customer service and you have a company I'll do business with again and again.
Michael
7/30/2003
Very well done. The woman on the phone that handled my order was outstanding! Thanks!
Dale
7/29/2003
Low prices and fast shipping; What's not to like? Highly recommended.
Dennis
7/29/2003
I received it...it works great...thanks.
Mike
7/28/2003
Thank You. Your website was easy to use and it only took me minutes to find what I needed and order it.Thanks again
Howard
7/26/2003
I purchased a T-One wirring harness custom made for my vehicle - from etrailer. I was extremely pleased with the product and how easy it was to install. Prior to buying this harness, I wasted hours trying to figure out what wires to splice, where to splice, what connectors to buy. etrailer will definately be my supplier for future needs. Their sales department also gets an A+ for keeping me posted for shipping info.
Van
7/26/2003
Quick, easy, great prices and the on-line tracking makes your service a pleasure to use! Thanks!
Gregg
7/25/2003
Price and service were both great! What more can I say, except that I will visit etrailer.com again.
Jimmie
7/25/2003
Hey, thanks a lot, you guys are great!
John
John
7/25/2003
Thank you for the fantastic service. I received all that I had asked for and on time. The instructions were on the money and the installation went off with out a hitch. Sorry for the pun.
LOL
Nicholas
Nicholas
7/25/2003
Julie was perfect in helping we with my hitch needs. The hitch was bolted and wired in 20 minutes. Everything was easy to install. I will tell everyone how great your website is and easy to order from You made my wife a happy woman now that she can go crabbing on the Chesapeke Bay with the help of etrailer.com Thank You, Joe
Joe
7/24/2003
Hitch arrived on Wednesday! Excellent considering that I ordered Tuesday afternoon.
Installed in about 15 minutes, most of the time spent looking for my torque wrench and the correct socket! It fit my 2004 Toyota Matrix XRS ***PERFECTLY***!
Todd
7/24/2003
Thank you. Very happy with the product and the service received. I will make business with you anytime.
Vicente
7/24/2003
I was very pleased with excellent email communications and customer service. The website is very well designed and easy to follow. Etrailer provides an easy to use package-tracking feature that is linked to the shipping vendor. I was very happy with my shopping experience and would most definitely order from them again. Thanks for your outstanding service. --Al
Al
7/23/2003
I do have to comment that dealing with etrailer has been a great experience! My previous order was delivered much faster than I anticipated. Please, keep up the good work - I will certainly do my part to spread the good word about etrailer!
Jay
7/23/2003
Fantastic! Etrailer.com had exactly what I needed, was reasonably priced, shipped very quickly, and the customer service was great!
JJ
7/23/2003
Great service and great price.
Highly recommend!
Gene
7/22/2003
I'm impressed! I started shopping around town for a hitch using the phone book. I then went online and compared prices from the major online suppliers. Incredible! you folks at etrailer.com blew the other guys away. Now, I was happy with the price, but was hesitant about ordering from someone I've never dealt with- especially online. However, reading the comments from past customers pushed me over the edge and I did. I couldn't be happier with my purchase! It arrived on time, in good condition, and complete with everything in one box. I'll certainly order from etrailer.com again.
Jerry
7/22/2003
Order came when promised and it was correct......Fast shipper
Richard
7/22/2003
I got what I ordered very very very fast!!!!
Scott
7/22/2003
Hitch and carrier arrived as scheduled. Installation was a breeze and I'm ready for vacation. Thanks for your outstanding service.
Bill
7/21/2003
It was a cakewalk!
The hitch I purchased for my 2001 Town & Country was rated at 50 minutes installation time.
My 7-year old and I had installed in 45 minutes using only a socket wrench and a pliers. That's less time than it would have taken me to drive to an installer!
Etrailer: I love you!
John
7/21/2003
I was very pleased with the prompt service and the great price. I checked 3 local hitch shops and your price was 40% lower than the highest and 10% lower than the cheapest, plus your hitch was in stock while the cheapest local place had it back ordered with no promised date at all. Your order was received in 3 days regular UPS. I couldn't be happier.
Ken
7/20/2003
Thank you guys so much for hooking me up with my hitch. I have never really
bought anything of this magnitude online before and admittingly was a bit
skeptical, but when I saw how cheap the price was (99.00 for $200.00 hitch) I
couldnt pass it up. My order was recieved promptly and completely. I will
definitely be recommending your company to anyone in need of trailering
equipment. Thanks Again.
Sincerly,
Chad
James
7/18/2003
You guys do everything right...Easy to navigate site, perfectly described items, and great followup communication. What else can you ask for? Thanks etrailer.
Patricia
7/18/2003
Great website. Smooth order transaction. Very good customer service on the phone. Delivered promptly, as promised. etrailer has my business from here on out!
Randy
7/18/2003
Ordered on Saturday; shipped on Monday; delivered on Thursday; and installed on Thursday -- my first hitch installation ever! Product was custom fit as indicated and intuitive to install. Only challenge was getting big hands in tiny places (not a function of the hitch). Installed on a 2003 Ford Ranger Supercab XLT...Excellent product and service.
Greg
7/17/2003
Thank you very much for the fast shipment and looks
like a very good hitch. Was apleasure doing business!!
Jeff
Jeff
7/17/2003
It was easy to order on their web site and the item I ordered was of great quality and it came within four days after I ordered it standered shipment.I was very happy with my shopping experience and would most definitely order from them again.
Nancy
7/17/2003
Outstanding service. Fast and very profesional.
Charles
7/16/2003
I was very satisfied with this company. They make timely delivery and they carry quality products. I will be ordering from them in the future.
Harvey
7/16/2003
Great product. fast, professional, and well communicated service. it was a pleasure buying from y'all. thanks again
Tom
7/16/2003
A Nice Package Tracking feature. Order status Kept up-to-date thru emails.
Randy
7/15/2003
Shipped as promised and I was able to track the shipment all the way. I had it on the car 20 minutes after it arrived. Perfect fit!
I originally ordered a hitch thru mu local U-Haul dealer last February and got the 6 month run-around that they couldn't get the right hitch and it was back ordered. Finally gave up and ordered thru etrailer.com and was very glad I did!
Bob
7/14/2003
I've placed no less than five orders with you. Your service is great. All the orders arrived within 5 business days. The web site is set up perfectly - it's easy to navigate and has always provided correct, concise information. I have recommended you to many people. Keep up the good work!!
Larry
7/12/2003
This week I odered a tow hitch for my 94'
Pathfinder. Not only did I find your prices to be
exceptionally low, which is why I used your
service, but I was impressed with how quickly I
recieved my order. My hitch arrived on a
Thursday and I ordered it Tuesday of that week
with standard UPS. Bravo!!! I will order again
in the future and recomend your company to my
friends.
-David
David
7/11/2003
Great service! I had my hitch in 3 days, it came with excellent instructions for my Rendezvous, and the fit was perfect. I would defintely recommend Etrailer to others.
Len
7/11/2003
The hitch and the carrier came in much earlier than expected. The cargo carrier assembled in a few minutes. The hitch went on like a glove. I was very satisfied with it's quality. My salesperson was very helpful and made sure that I had the right things. Overall, I was very pleased.
Mike
7/11/2003
Thank You! Thank You! Thank You!
Greg
7/10/2003
It went without a 'hitch'!
I thought it would take me a long time with much drilling and filing but you were right. The hitch fit perfect and I had it in by myself within 1/2 hr.
Thanks!
John
7/10/2003
Holy smokes thats the fastest service I have ever received. Thank you Mike
Mike
7/10/2003
I received the hitch last week, installed it, and it fit perfectly. Good value.
David
7/9/2003
etrailer is great and very responsive. Ordered today and shipped today! I really liked the email notification of the process as it unfolds. 1st time using etrailer, won't be my last.
James
7/9/2003
I recently purchased a Draw-Tite hitch for my 2003 Chrystler Town and Country. The local place wanted $250 for an installed hitch. I purchased a class II hitch, receiver, and wiring harness. They were delivered for $150. I installed the hitch in less than 30 minutes. Very easy. Thanks for the savings. I am so pleased that I have sent a few customers to you.
Jeff
Jeff
7/9/2003
So far, great service!
Kept me informed and updated until it shipped.
Would definately buy from them again!
Robert
7/9/2003
I just want everyone to know that when I was in a bind and needed a trailer hitch in two days, etrailer was there and came through for me. They had excellent customer service and super fast shipping. They really saved me when I was in a bind. Thanks alot! I will definitely give them my business from now on!
Jim
7/8/2003
Like so many others, I was a bit skeptical ordering such an important accessory from an online supplier, but the customer feedback, and the price difference from the web site, encouraged me to place an order anyway. Customer service contacted me via e-mail three times after I placed my order to provide shipping updates.
My class III hitch and wiring harness for my Tundra arrived yesterday, on schedule, and was exactly as advertised. No drilling, and it fit my truck perfectly. I am extremely satisfied with the product, and with the service E-Trailer provided me. Satisfied enough that I placed an order for my second hitch last night for my other truck.
Great doing business with you.
John
7/8/2003
Ordering was easy and the delivery was prompt. I am very satisfied with the service.
Michael
7/8/2003
Great people to buy from. I had a problem with wiring on my Lincoln LS, your help and fast delivery saved our vacation. THANKS!!!
Robert
7/8/2003
Thank you, we received our order today. That was really quick.
Tony
7/8/2003
Excellent Service, Price and Quality ....... who said you can't have all three! Easy to follow photo instructions, perfect fit, works outstanding. Dealer wanted over $200 to do the same thing as your $13.70 harness. Thank you.
Dale
7/7/2003
great service thank you
Mark
7/6/2003
Truly one of the best on-line buying experiences I have had. etrailer stayed in contact with me all of the way through the the buying process, leting me know when they received the order, processed the order & shipped the order. That level of service is unheard of today. You can actually get ahold of them and talk with someone if you need to as well.
Thanks again
Jim
7/3/2003
I really like how your operation works. My order came in quick and the price was reasonable.
Warren
7/3/2003
You are the best! Thanks for the quick processing
and shipping. I'm starting a business and need the
hitch to get up and running. I'm impressed with your
prices and service. You've just gained a loyal
customer.
Tim
Tim
7/2/2003
Great Prices, Great Products but most important Excellent Service!
Todd
7/2/2003
The Website is very user friendly. The hitch was installed in no time. There were no problems with cancelling an order earlier, that is usually the true test of an online company. Thanks, Dan
Danny
7/1/2003
Thank you for the prompt service with my trailer
hitch.
I recieved the hitch Monday afternoon, and I installed
it Monday night.
Your companies' prices are quite reasonable,and the
service is great. If I need a hitch for another car,
I'll be sure to look you up.
Sincerly,
Jeffrey
Jeffrey
7/1/2003
Great prices and great service !!!!
Can't ask for more than that........
Should be more companies like this !!!
Norm
6/30/2003
This is my second order with etrailer.com in the last month. Again, I am pleased with the service I have received. I ordered my bike rack on Sunday and found your e-mail that told me that it was on its way on Monday. Another job well done by all involved.!!!!!! I am definitely going to recommend etrailer.com to anyone I know that is looking for products that you sell …….
Thank Again,
Normand
Normand
6/30/2003
Ordered Wednesday. nite at 9:00 and had it Friday at noon. Fit perfectly and the price was right.
C. J.
6/29/2003
One of the best on-line experiences I have had. The product was an exact fit. Fast and easy followed with email if any delay occurs...thanks
Scott
6/28/2003
I will tell you that I received my merchandise...it was what I ordered and it came in a timely fashion.
If the need arises, I will do business again with your company.
Thanks
Clayton
Clayton
6/26/2003
I was very pleased with the website. I received my order very quickly! The hitch was very easy to put on. Thanks so much for the quick service and quality merchandise.
Darryl
Darryl
6/26/2003
I was a bit hesitant about ordrering from etrailer, because I had never heard of this company. After researching the bike carrier that I wanted, I found the lowest price here. I also needed the bike rack quickly for a hastily planned trip. I went with the UPS 3 day Select shipping and waited. I received an order confirmation within an hour and I received a shipping confirmation within 24 hours. I was able to track the shipment and it arrived sooned than I expected and I am ready to go. This may sound like a commercial, but it is not. I am impressed with this purchase experience and would recommend etrailer to others.
Kraig
6/26/2003
Just checked the progress of my order, and it's going to be here tomorrow! I only ordered it on Tuesday and it will be delivered on Thursday. Outstanding!! I'm sure everything will be as order when it arrives.
Thanks again.
Donald
6/25/2003
Excellent customer service, no surprises. Installation was super easy.
Will recomend to friends and family.
Ralphie
Ralphie
6/25/2003
Received hitch today, Install was fast and eazy.
Thank you.
Paul
6/23/2003
I call on phone. Ask ? about what I thought I Needed.Person gaive me advice and knew what they were talking about very pleased.
Charles
6/21/2003
Customer service was very responsive through email. Kept me updated on my order status. Thank you.
Aaron
6/19/2003
I needed my hitch fast, etrailer.com came through (ordered on Monday, arrived on Tuesday, installed in 1/2hr). Thanks
Clark
6/19/2003
Very smooth transaction via website, I was kept informed via email plus received UPS Tracking Info. Will buy from again.
Robert
6/19/2003
I was looking for front and rear hitches for my Blazer and was comparing prices on the web and etrailer was the least expensive for both and both hitches are brand name hitches. They arrived very quickly and mounted on the vehicle in the time etrailor said they would. I am very happy with the transactions and will be back for a bicycle rack next. Shop with confidence with etrailer.com. Thanks.
Steven
6/19/2003
I am totally satisfied with this transaction & e-trailer.
Robert
6/18/2003
I just wanted to say thanks for the speedy delivery. I would like to let you know that I
thought your handling of my order was great from start to finish. My order
arrived as ordered and on time.
Vince
Vince
6/18/2003
I went by […] yesterday they quoted me $265 for the same hitch installed. With shipping you guys were $137, I think I can work for an hour for $128!
Phil
6/17/2003
Extremely pleased - I would say one of my best internet purchases. Easy web site. Nice vehicle search feature gave me confidence that I ordered the right hitch. Order came quickly...no problems. The hitch bolted on easily... I was a bit intimidated at first fishing the bolts through the frame but it took about the exact amount of time as etrailer indicated!!! I will definately be reccomending your site.
Robert
6/17/2003
I just received my hitch and wiring harness. Everything seems to be in order. Great working with you guys. You were very responsive and the price was less delivered than it was to buy and pick up locally!
Tim
6/17/2003
Just wanted to let you know how pleased I am with the "Hidden Hitch" Trailer hitch I purchased from you.Shipment was on time, hitch was in good shape and all the hardware was there.It bolted right on with no problems.
Thanks again
Barry
Barry
6/16/2003
You are my hero. I thank you for helping me with that harness. It works wonderful, and I got it friday night.
Eric
6/16/2003
I was very happy with the way the site worked. It was very user friendly.
The product I received was great.
Thank you for all you have done.
Frank
6/16/2003
Got the hitch! Nice! Simple instructions.
Patrick
6/16/2003
Ordering was simple and easy to complete. The prices seemed reasonable, also.
Sirreno
6/16/2003
16 MM wrench, floorjack 1/2 hour later (like listed)Yippie!Done and on my way...Thanks eTrailer!!!
Bob
6/13/2003
I ordered a class III receiver hitch, shipped on 6/10 and received 6/12. It took about an hour to install, fit well and had clear instructions. I'll order from etrailer again!
Miles
6/13/2003
Excellent service, value and product quality. Etrailer deserves your business!
Mike
6/12/2003
No problems whatsoever. I had tried for over 5 weeks at a local supplier to get these items. It only took 1 week at e-trailer to have these items at my door.
Cory
6/11/2003
I am very happy with the service. I have and will continue to tell everyone what a pleasure it has been. I have several friends that will be ordering from you in the very near future.
David
6/11/2003
Thank you very much. The Hitch is on and was no trouble at all.
Walt
6/11/2003
Excellent service, everything from the site to the shipping went perfect.
I loved the way i just put in the year make and model and it found a number of different manufacturers for me to choose from.
keep up the good work and i will recommend your site to everyone i know
Thank you,
Joseph
Joseph
6/10/2003
I am very impressed with the speed that I received my cargo rack. The day after ordering, it was already updated for shipping, and then here it is, only 5 days later. Thanks a million!
Joseph
6/10/2003
I initially ordered my hitch from another on-line company whose site name would suggest they were affiliated with the manufacturer. I was informed several days later that "the hitch was back ordered from the factory and would take 3 weeks or longer to ship." I cancelled the order, and ordered from etrailer where the representative told me the hitch was in stock and would be shipped within 48 hours.
The hitch arrived a few days latter (as promised) and went on easly. I couldn't have asked for any better service. Thanks!!!
Pat
6/10/2003
I would recommend etrailer.com to all my friends and family. They had everything I needed. Plus the technical info I found in thier FAQ section, really came in handy, Especially for a newbie like myself.
Wes
6/9/2003
The shipment arrived on Friday. Thank you very much for great service.
Best Regards,
George
George
6/8/2003
Great site. Finally found what I needed and was given a picture and description of the item, a vehicle to trailer pigtail connection for a Toyota Highlander. Couldn't get same from the dealer unless I purchased a new hitch kit.
Douglas
6/6/2003
My package came today. Everything works perfect. Thank you. Doug
Douglas
6/5/2003
VERY QUICK SHIPMENT, GREAT SERVICE
James
6/5/2003
I was happy with etrailer.com's service. The receiver hitch fit perfectly and looks like a factory installation.
Jim
6/5/2003
I just installed your class v Hidden Hitch on my GMC Safari van,and just as the name implies it is totally out of site.Perfect!To purchase that and the bug shield I got also would have cost me double locally.Thanks again and be sure I'll be back for more goodies.
Ben
6/4/2003
Just a quick note to tell you that I am completely satisfied with your service. your prices are great and my hitch was delivered very promptly. I have already recomended you to others
Thank You
Charles
Charles
6/4/2003
I purchased a dual port trailer hitch and bike rack which was delivered quickly.
The quality of my purchase was excellent and all components fit well with no hardware missing.
Nice job,
Chris
Chris
6/4/2003
Excellent !!! Great emails and they keep you right up to date with the progress of your order. Could not ask for more !! Item arrived today and I am completely satisfied with etrailer. Just wanted you to know that I am completely satisfied and will recommend you any chance I get. Thanks again, James
James
6/4/2003
Hassle free shipping within Canada on my trailer hitch -- good price too.
Jim
6/4/2003
I just received my custom hitch today and it only took 2 days and it fit to my van perfectly and the right wirering harness fit as well and above all the price was right. Everyone in my area was at least a third higher. Thank you very much. Robert
Robert
6/4/2003
Thank you Julie, you are a Goddess among women ! Etrailer You Rock !
Against all odds you were able to get me my hitch on time and now I'm bound for the road on schedule.
Larry
Larry
6/3/2003
Thanks for the fast service
Tom
Tom
6/3/2003
You were right on about the Hidden Hitch and the installation instructions.
It installed on my Chevy Venture Van right as you said. Also, a much better hitch than the chain auto parts stores had. Quality and Service from etrailer.com.
Grant
5/31/2003
I ordered a Class 11 Frame Trailer, Hitch Receiver Hitch. My cost was $99.30, not including Shipping Ground. Once I ordered it, I received in 3 working days. That was really great. On the scale 1 to 10 installing it was a good experience. I would rate it a 8 for someone who has never did before and does not maintain every tool need. Thanks Etrailer.
Greg
5/30/2003
I just wanted to inform you the shipment was just as I had ordered...Thank you!
Franz
5/29/2003
Excellent service. quick delivery, great price. Thank you all.
Shahin
5/29/2003
Great selection, and fast speedy service. Your company has kept me up to date on my order, shipping and delivery expectations, my rating is FABULOUS.
Steven
5/29/2003
Excellent prices, excellent service. What more could you ask for!
Bradley
5/28/2003
Etrailer.com I really enjoyed ease of using your website and the prices are the best around. Thanks
Eric
5/28/2003
I placed the order and it was at my door 3 days later. Very Impressive!!!!!
Joann
5/27/2003
I wanted to thank your company for such a quick order fulfillment. I received my hitch at 11:00 AM yesterday and it was installed by supper time.I was amazed at how quickly the order was processed and shipped. Etrailer.com will be receiving many recommendations from me in the future. Keep up the good job!
Frank
5/24/2003
Wow! Fast shipping...I just placed my order late morning today and it was already shipped by the end of the day! Thanks for the great service!
Terri
5/23/2003
i just wanted to thank you guys for your prompt service, i thought it was going to take a week or more, but i recieved the hitch in 24 hours, i was thrilled,thanks again.
Timothy
5/23/2003
WOW... great product, and went together with no problem.... recieved the hitch in just few days, with constant feedback telling me what was going on with my order...
Thanks
Allen
5/22/2003
I was very impressed with the selection of trailer and towing parts. I had the opportunity to call the customer service number with questions about wiring and they were very helpful and knowledgable. One of the products I ordered was out of stock and I was notified by etrailer.com to expect my order to ship within seven days. It actually shipped the very next day! Thanks for all your help.
Jeremy
5/21/2003
GOOD JOB GUYS and without a doubt will be back!
Joe
5/21/2003
Thank you..........we love the carrier !
Mina
5/21/2003
Arrived super-quick, and the hitch was a cinch to install. I would highly recommend etrailer.com to my friends.
Brian
5/20/2003
Wow!!!! I received my HITCH today - right on schedule. Ordering my HITCH was so easy, and installation was as easy as the ordering!
Bargain and quality came hand in hand -
I saved 35% easily!
Thanks so much for being professional!
Hank
Hank
5/20/2003
I recently ordered a pair of rear view mirror extentenders from you over the enternet. They fit perfectly.
The ordering process was easy and having the ablity to track my order and see where it was - was cool!
I will definitely shop with you again if I need something.
Respectfully, Jimmy
James
5/20/2003
What can I say? I found what I needed, placed my order and it shipped that day. And all at a lowest price I could find. I'll be back.
Chris
5/19/2003
Your company is a pleasure to deal with. I will continue to use you as my need for your products continues.
Regards - Ron
Ron
5/19/2003
It fits perfect. Thanks. Dave
David
5/18/2003
Great Price and It was EASY to install myself.
Bucky
5/17/2003
Fast service! great quality. Would definitly use etrailer again. Thank you.
Stephen
5/17/2003
The best on line shopping experience I have ever had. Thanks for doing thing right!!!
Jan
5/16/2003
Excelent service. Placed order and recieved 2 days later. Would recommend to anybody. Thanks alot!
Keith
5/15/2003
WOW...that was fast. I ordered the cargo carrier Friday late afternoon and receive it on Tuesday evening. I'm impressed. Communication is excellent, the price was the lowest, also.
Lou
5/14/2003
I placed my order online on Monday and recieved my new hitch on Wednesday. Now that is FAST shipping!Thank You.
Michael
5/14/2003
fast & friendly... great prices too! my order was on the doorstep inside of 3 days!
Scott
5/14/2003
I ordered a Purdue University Trailer Hitch cover on Monday morning 5/12 and the hitch was at my house on Wednesday 5/14 !!! What did you do, hand deliver it !!?!?!!!
You are awesome and then some !! And the cover looks great !! Better than I imagined! I could not be happier with this internet transaction !
Your New Best Friend,
Tim
Tim
5/14/2003
Excellent communication! I placed my order at midnight and I received up to date emails with the status of my order by the next morning with a tracking #. EXCELLENT SERVICE…
Nancy
5/13/2003
Ordered a hidden hitch and light harness to fit a 2001 Tundra and received it via normal UPS ground in about a week. Everything arrived as promised and I am very pleased with the fit on my truck as well as the quick service. Highly recommend!
Carl
5/12/2003
I have to say that the web site was one of the easiest to use I've seen in a long time! Great work! I was kept informed of the process the whole way after I ordered as well. I have already referred friends to you and will continue to do so. Keep up the good work eTrailer.com!
Shawn
5/12/2003
Fast service and NO problems at all!
James
5/11/2003
Competitive price and great service. Customer service even caught my ordering error and helped me correct it.
Bill
5/10/2003
I was hesitant buying a hitch through the mail. I am gald I did. It went in as easy as you said it would. Thanks
Frank
5/10/2003
They were great to buy from. Nice to talk to on the phone and I was informed by email that they had my order in stock and again when my order had shipped! I will buy from them again! Thanks.
Jenny
5/10/2003
Just wanted to say thanks for the great service. Installation estimated time was "on the mark". No problems with product, instructions, delivery, or installation. Great doing business with you all.
Jeff
5/9/2003
Hello, I just wanted to thank you for the great hitches you sell! I tried three different hitches on my truck that where not even close to you product. Hidden hitches should be hidden hitch. Take a look at some of the stuff out there, Real garbage. Your hitch is up and absolutely hidden, perfectly even. Absolutely satisfied with you product! And let me tell you it tacks a lot to satisfy me being a perfectionist. Thank you ever so much.
Mike
5/9/2003
Prompt service and quick delivery […] The hitch was easy to install, even for a mechanically challenged person like myself.
Peter
5/9/2003
Received the shipment in a very timely manner - very happy.
Bob
5/8/2003
Thank you for the quality of trailer hitch I order (front hitch 2" 2003 Explorer sport trac) and the ease of installation.
George
5/8/2003
I ordered a class II trailer hitch for my '98 Bonneville SSEi. It being a dual exhaust I figured on having some problems installing like everything else I run across. In this case, it couldn't have been easier. The instructions were right on and the hitch mounted perfectly. I didn't even have to raise the car to do this, and it sits pretty low. I was very impressed etrailer. The whole project went without a 'hitch', sort of. Scott
Scott
5/8/2003
Excellent Service from customer service personnel, knowledgable and efficient
Richard
5/7/2003
Terrific experience. Quality hitch as advertised, great price and service. I would not hesitate to shop at etrailer.com again.
Steve
5/7/2003
My hitch arrived today and has been installed. I'll buy from etrailer again because of shopping convenience, good products, good prices, and timely delivery. Thanks, Clint
Clint
5/6/2003
Great sevice, kept me updated with e-mail, and the price was'nt too bad.
thanks.
Charles
5/5/2003
I was almost done buying things on line due to bad experiences . I went to your site to get a price quote and you made it so easy to get a complete hitch set up I decided to give you guys a shot .
It was the best on line shopping experience ever. The order arrived as promised,packed well with no missing parts. Thanks again and keep up the good work. Chuck
P.s Missy […] will be ordering a hitch from you . She heard me bragging about you guys and she said
if I give her a hand she will be putting on her first hitch also.
Chuck
5/5/2003
The service is as you indicated. Great job, I will tell others.
Tim
5/5/2003
I found etrailer.com's site to be very user friendly. I quickly located the hitches available for my Chevy Tracker. I liked the instant installation instructions which accurately displayed what I was getting in for. The availability of accessories was excellent and the overall price was the best I found. The etrailer ballmount kit was a great bargain...and it filled my need for towing multiple trailers with different sized couplers!
I will be back when the need for another hitch arises. Thanks
Michael
5/4/2003
With my husband gone to War, I wanted to surprise him and buy a hitch cover for his new truck of his favorite baseball team. I could not find the cover of his team on their website, so of course, I found it at etrailer. What a range you all have too! I will refer friends to view this site in the future and I will shop here again.
Ana
5/1/2003
We were extremely pleased with the product, the price, the communication and the delivery.
It was great to do business with etrailer!
Brenda
4/30/2003
Just wanted to let you guys know how much I appreciate the quick service and order shipping. Your website is one of the easiest to navigate that I have ever come across, and it allowed me to find and order everything I needed to allow my '99 F-150 to tow a Coleman trailer.
Thanks again
Paul
Paul
4/30/2003
I received my on-line order exactly 1-week to the day after placing it. The tube hitch I ordered was a custom fit for my new Mitsubishi Montero Sport. Installation was a breeze, and I didn't have to drill any holes. Even though I had never installed a hitch in my life, in just 40 minutes it was in installed, and looked great too.
Thanks for having the exact class III hitch I needed for $35.00 dollars less than I could find anywhere else.
Alan
4/29/2003
Your service was exceptional and the hitch I ordered bolted on in less then 20 minutes time. Most of the time spent was figuring out how to crank the spare tire down from its position as the crank slot was dark and difficult to guide the crank handle in. The hitch installation was then a snap.
Albert
4/28/2003
...the hitch seems to be a wonderful product. It was much cheaper than I found anywhere else, and seems to be very well-built. Once I got to the actual installation of the hitch, everything went very smoothly. The holes all lined up perfectly, and they have all the bases covered for accessing the inside of the tubular frame. Overall, I'm very pleased with the product.
Glendon
4/27/2003
I just wanted to let etrailer know how pleased I was with my installation of my hidden hitch for my 2003 Acura MDX. Everything lined up perfectly and I installed it by my self. It took me 50 minutes; most of time I spent looking for something to keep it in place so I could mount it. I would definely recommend etrailer to my friends.
Regards,
Christopher
Christopher
4/25/2003
I found my class III hitch with ease on etrailer.com. Nice price and quick delivery. It took a whole 10 minutes to install. It would be nice if everything was THAT easy!!!!
Reggie
4/25/2003
I ordered a hitch for our Xterra. The price was right and it arrived in just a few days. This would be the definition of Excellent service.
Alan
4/21/2003
Your company provided informative emails of the status of my shipment. The trailer hitch was top quality with easy to follow instructions. I had it intalled and was using the hitch in a few hours. Keep up the good work!
Joe
4/21/2003
Best prices, best products, I'm more than pleased with the site and the whole transaction.
Kenneth
4/20/2003
You guys are good.
James
4/17/2003
After hunting for a hitch for my new Camry in many other places, I finally found what I was looking for at etrailer….Good info and good service..........Thanks, Roly
Roly
4/17/2003
What a great pleasure it has been doing business with you.
Ordered a hitch for my Subaru Foester
on Monday, and it arrived at my door on Thursday afternoon. I installed it in about an hour, and it fits perfectly!
All of this for about half the price of anyone else I contacted. Thank You and
Drawtite for quality service and parts!
William
4/17/2003
Your website is wonderful and easy to use. I would recommend you to anyone.
Patrick
4/16/2003
I priced around and etrailer was the lowest. Their service has been outstanding. Best of all, the hitch was delivered quickly. Thanks, Danny
Danny
4/15/2003
My first order from etrailer.com and it was a breeze. Fair prices, easy to order, and fast shipping will make me want to do business with them again. Highly recommended.
Gerald
4/15/2003
This was my first experience with etrailer's website. I found it easy to manuever, easy to order, and had the product delivered very quickly. I purchased a towable bike rack and accessories. The fit, finish, and quality of the product was second to none. Thank you very much and will definitely bookmark your site.
Michael
4/15/2003
Quick service and very good prices.
picked up the 1200 lb spring bars and
the newly designed reese sway control
from you. Absolutely the best prices
around. My local guy wanted 140 dollars
apiece for each spring bar. Glad I found you.
Nick
4/14/2003
I was very pleased with the service given to me and especially the price on the parts in my order, and would recommend you to others based on this.
Dan
4/12/2003
I just wanted to say how informative I think your site is.... I mentioned your site to a co-worker and he has now placed a order….Very easy to order and basic shipping is very reasonable.
Dan
4/11/2003
Well, I got it all very fast, and the price was definitely right. It was nice to see that it was a nice setup, not something chintzy...This really is a stealth installation!
I decided on a hitch after realizing I could never afford a U-Haul truck. this will definitely save me some money on my move, and also allow me to keep some of my investment.
...
Thanks for everything!
These are high quality hitches at about the best prices you can find….
Now I just need the wiring harness, and perhaps a locking retaining pin, and maybe a college hitch cover, and a bike rack, and a cargo rack....
Fred
4/11/2003
This is my first thank you letter that I have written in many years…. I am very very happy with my trailer hitch purchase.
I bought a 2002 Mercedes Benz E320. I wanted to pull a light motorcycle trailer but was told you could not put a trailer hitch on that Mercedes. Also, my wife was very much against having an ugly hitch on her beautiful car. I was going to build my own hitch for the car, but did not see a good place to bolt one onto the car.
I did some searching on the internet and came to your website just by chance. I decided to buy the hitch from you because your website included installation instructions which I was able to study before my purchase.
The conformation e-mails and UPS tracking information you sent me gave great confidence in my buying "on line".
The hitch installation was somewhat complicated but your instructions made it very easy and straightforward. I had no difficulty installing the hitch and trailer light power converter to my car.
Best of all, it is a "hidden hitch". It is hard to notice that my Mercedes has a trailer hitch on it… it truly is hidden.
Thank you so much for the Mercedes Benz Type of customer service with out the Mercedes Benz prices.
Eric
4/9/2003
Outstanding service from etrailer the service reps were great to deal with,very helpfull. the price was very good.The time of delivery was right on the money.I would recomend this company to anyone.
George
4/9/2003
The whole buying process worked out well. I ordered the hitch on Sunday, received it on Friday and had it on the vehicle by Saturday afternoon.
Jim
4/8/2003
I think that the service was great! The product fit just the way it was supposed to, and the price was unbeatable! You will have all my business in the future. Thank You!
Chad
4/6/2003
Good price, Great service, Fast delivery.Overall a much better deal than buying locally.Being able to download instruction was plus, so I was able to give the job a lookover while waiting for the hitch.The install time you stated was more than enough.
Mike
4/5/2003
I just wanted to say your service is excellent.
Brian
4/3/2003
Don't even bother looking at other sites... etrailer has the best price, an easy to use site, and package tracking that is the best I've seen.
My next hitch is going to be from etrailer.
Daniel
4/3/2003
I was surprised how fast it got here.
John
John
4/3/2003
It's been a pleasure to deal with etrailer
Ronald
4/3/2003
This is the second time I've ordered from this site- prices are great & service is great too. Almost seems too easy.
Rich
4/1/2003
I think the your staff was very helpful in term of answering all questions I asked give out suggestion which item fit best...
Thanks,
Tom
Tom
4/1/2003
Items in stock, fast shipment, very good quality. Excellent company to do business with!!!
Brad
3/31/2003
I ordered a trailer hitch and bike rack for my 2002 Pontiac Grand AM. Got both in less than a week and the total package delivered to my door was $10.00 cheaper than what I was quoted for just the trailer hitch at other stores. (great service and great price)
Jim
3/31/2003
Thanks for the great service and communication so far!
Vic
3/31/2003
Product shipped as promised and at a great price.
Thank you Bob
Bob
3/30/2003
Etrailer is a great place to get a trailer hitch. Very prompt service.
Charles
3/26/2003
Great experience shopping. Have not recieved items yet, but great, knowledgable sales person. Very helpful and very pleasant.
Mary
3/26/2003
Very impressive service your company has.
Thanks again.
John
3/25/2003
Great service- ordered hitch, $50.00 cheaper than local store & arrived in a week. Hitch fit perfect & took about 20 minutes to install- saved about $150.00 on parts & labor doing it this way. Great experience- highly recommended.
Rich
3/25/2003
I want to take a moment to share my satisfaction regarding my recent purchase of a hitch from etrailer.com. A quick google search led me to numerous Internet sites selling the Draw-Tite hitch that I knew would fit my Hyundai Santa Fe . . . My buying experience was absolutely flawless. Checking out was a breeze, my hitch was shipped the next day, and I received it several days before I expected it (way to go, UPS!). Installation was a snap, and was exactly as shown in the instructions. I was done in about 45 minutes, and I saved myself 30% (about $75) from the local hitch place.
Richard
3/25/2003
Great experience, both times I've order from you. Even the ability to contact and discuss issues I've had with my products.
Steven
3/22/2003
Great prices, everything in stock, and quick delivery. I wish all my web order experiences were this satisfying.
Andy
3/21/2003
Thanks guys!!!
For a job well done.Keep up the good work.
It has been great doing business with you
Again THANKS
DALE
Dale
3/21/2003
I am a frequent shopper on the net. etrailer.com has been excellent to deal with! There was a problem with one of the hitches I ordered, the sales person checked on options, changed my order and my hitches are on the way. Thank you very much for your assistance! I will be quick to recommend your company to anyone I know that needs a hitch.
Bill
3/20/2003
I purchased a hitch for my 96 Blazer. Everything went smoothly and I had it in a couple of days.
Ken
3/19/2003
Great online shopping experience! I promptly received exactly what I ordered. The prices are very competitive and some are the lowest I could find anywhere. The site was easy to navigate and ordering items was a breeze. The checkout process was simple and straight forward. I'll definitely be back for more...
Xavier
3/18/2003
WOW! Great experience shopping here
Saul
3/16/2003
Great service, friendly & knowledgeable! My package even shipped the same day!
Tony
3/15/2003
This has been the best experience I've had on the internet. The People at etrailer have really got it together. I will definately do business with them again.
Troy
3/15/2003
A smooth deal. The price was right; my hitch arrived on time. The instructions were clear, and the hitch bolted up perfectly with no hassles. It didn't even take longer than you said it would.
Andrew
3/14/2003
This was a fantastic ordering experience. Excellent communication on the status and tracking of my order. I will definately use eTrailer.com again, and soon!
Jason
3/14/2003
Excellent service. World should have more businesses with the level of service that Etrailer supplies to the customer! Highly recommend.
Scott
3/14/2003
Etrailer kept me well informed of the progress of my order, It arrived on the date that I was informed of and the price of the hitch was ever reasonable. I will definately be reviting etrailers web site for more accessories. I'm a happy camper!
Jeff
3/12/2003
Everything was great. Quick and reliable service.
Thank you,
Nikki
Nikki
3/11/2003
Thanks for the great service. Less than a week from the time I placed the order to the time I installed my new Hitch. And the communication was great, unlike another seller.
Bryan
3/8/2003
I ordered a hitch for my Expedition on Saturday & received it on Friday by UPS. Great Service!! It was just as easy to install like they said it was.
Elke
3/7/2003
Man what can I say but this was the best experience I have had with any one company on the Internet, fast response, got exactly what I ordered, super service.
Recommend to anyone!!!
Gib
3/7/2003
Wow! etrailer shipped the item the same day it was ordered. I am tracking the UPS carrier now. I am very impressed with the prices and service!
John
3/7/2003
The etrailer web site is well-designed and makes it very easy to review the various options for any vehicle. The order process was straightforward with all shipping options clearly presented. My order was shipped within hours. Thanks etrailer!
Joseph
3/7/2003
Very user friendly website; awesome delivery and a perfect fit on my Explorer...What more can I ask? Many thanks!
Peter
3/4/2003
You guys are awesome. Their site was very easy to get around. I searched other sites and couldn't find anyone that could touch their prices. They keep you informed every step of the way. Thanks
Shawn
3/4/2003
Pleasant experience. They had what I wanted at a reasonable price and the online ordering was a breeze. Highly recommended.
Billie
3/3/2003
I've ordered twice and been completely satisfied. My latest was a custom 2 in. draw-tite receiver hitch and wiring. The price was the best I found, it arrived a day before I expected it via UPS ground, and everything fit perfectly.
Glenn
3/3/2003
I really appreciate such good service and hope to continue this good service for future orders with etrailer. Thanks again
Randy
2/28/2003
I was very impressed with how easy it was to order a hitch and all I needed to tow with. Even more impressive was the fact that I ordered my items on Wednesday evening and my order arrived on Friday afterno…
Randy
2/28/2003
One word,"OUTSTANDING". Will not have to look any further than etrailer for my future needs. Enjoyed it.
Les
2/27/2003
The web search for the right hitch was easy and effective, including links to accessory products. The chance to see the installation instructions via the .pdf file sold me on a do-it-myself installation. Prices were best on the web and the customer service people knew their stuff and were more than patient. Product quality (Hidden Hitch)is excellent.
Tom
2/27/2003
I ordered a trailer hitch and bicycle rack. I can't remember the last time something arrived so promptly. I definitely recommend using ETrailer if you want to save time and money.
James
2/24/2003
I still can't believe how quickly the hitch arrived. Outstanding price, emails, and shipping. If they were on ebay I'd rate them A+.
John
2/24/2003
Price was the best I have found. Web site was easy to navigate and to place an order. The order was processed and shipped promptly. Received in with 2 to 3 days. Thank you!
David
2/22/2003
I placed my first order ever with etrailer.com Wednesday, 2-19-03 in the late afternoon (3:30-4ish). I got an order confirmation shortly (nothing out of the ordinary), but then got a shipping notfication shortly after that! Wow, late in the day (central time) and they still got it shipped. And I got it that Friday with regular ground shipping. Had they not been so fast in getting it shipped that day it would not have gotten to me until Monday; this way I have the weekend to install the product I bought. The most amazing thing was that not only did they provide me with the order number, but at their site it linked directly to UPS.com and pulled the tracking info...Plus, the price of the unit I bought was as cheap as I could find it anywhere else, and the selling point was that the shipping was noticeably less than other places. I will definitely look to etrailer.com again for my accessory needs
Hartford
2/21/2003
Fast service, perfect fit and quality product at the lowest price.
Mike
2/21/2003
Better service can not be expected. Keep up the great work.
Larry H.
Larry
2/20/2003
I was impressed. Not only does etrailer.com have the best prices, they're fast. I planned a vacation to install the hitch and it arrived even before I expected. No need to buy anywhere else.
Ben
2/19/2003
I checked around locally for the best price on a Reese 16k 5th wheel hitch with a kwik-slide for my short bed Dodge Ram. I found your website while searching for info. on 5th wheel hitches and was surprised to discover that the identical hitch was $110 cheaper, even with a shipping charge of $94.00. You folks are awesome and it only took 3 days to receive my shipment. I will definitely be back. Thanks again.
Bernard
2/17/2003
THANK YOU!! I am impressed with your companies quick response to my concerns and will use you again and recommend you to my customers and suppliers, and friends. Thank you for a great job!!
Nancy
2/17/2003
Extremely easy way to find the product I wanted at a reasonable price.
Ted
2/17/2003
I was impressed with the way that the website searched for the proper hitch, drawbar and accessories for my vehicle. The prices and cost of shipping/handling were very reasonable. My order was shipped promptly. I will definitely shop at etrailer.com again.
Gary
2/14/2003
I really like my step bars that I got from you. I was happy with the ease of ordering, and the polite customer service personnel. I am quick to pass your site along to anyone that is even thinking of buying any product that you carry
Kurk
2/14/2003
I was very pleased with this transaction. The prices here are better than local parts shops even with the shipping charge. I even had my order in 3 days. I will tell anybody needing trailer parts to check you out.
Robert
2/14/2003
etrailer is the most professional organization that I have dealt with on line. I ordered the part at noon on the 11th of Feb and it arrived at noon the 13th of Feb. I was kept informed of the status of the order in a very timely fashion. I will definitely do business again with this company.
Carroll
2/13/2003
I just bought a Hitch for my Honda Mini Van which I use to tug a traile for my band The Nocturnal Tomatoes www.nocturnaltomatoes.com and I could not be more pleased...I am glad they have instructions for their products it makes it very easy to install and saves a ton of money for the band!!! Thanks Etrailer
Craig
2/13/2003
Very easy to shop, shipped same day
Mark
2/13/2003
You Guys are great. If it arrives soon you get an A+.
Mike
2/13/2003
What can i say GREAT SERVICE, GREAT PRICE,Great delivery time.Thanks.
Tim
2/13/2003
Great service. Arrived per UPS tracking on schedule and the box was in fine shape. I can't wait to install it. Regards Dave B.
Dave
2/12/2003
Couldn't be easier or more efficient. What a great experience!
Lauren
2/12/2003
Thank You so much, I received my order today that I placed yesterday. What excellent service. If I need anything in the future, I will definitely recommend etrailer!!!!!!
Anna
2/11/2003
I was very happy with the service and speed of shipping. The products are great and at a great price.
Bruce
2/11/2003
This was my second purchase. I'll be back. Great people to deal with.
Thomas
2/11/2003
etrailer, great to deal with, price is the best, fast service, easy to track delivery .
Thanks Chuck
Chuck
2/10/2003
I think etrailer is great! The price was the best and the shipping was quick. I'm really happy with the hitch and acc. The dealer where I bought my Montero Sport wanted $285.00 for a hitch.
Joe
2/10/2003
Found etrailer.com while looking for the best price on a HiddenHitch for my Explorer. Not only did they have the best price, but the online ordering process was very user friendly, and the shipping costs were reasonable and the hitch arrived in a matter of days. I just placed another order and in the process had a question about the product. I called the 800 number and had an answer in minutes. (on a Saturday).
I'm telling all my friends about etrailer.com
Bob
2/8/2003
You guys are great. Just got my second order - a bike rack to put in the trailer hitch I ordered last month. The stuff comes quick...and it fits! Keep it up. I won't hesitate to recommend you to others.
Don
2/8/2003
I could have bought this hitch locally and paid a little over twice as much, and waited 5 more days for delivery.
What do I think, these people are great!!! thats what I think.
Thanks,
Dan
Dan
2/7/2003
This was one of the easiest buying and installation experiences I've ever had! They even had the hitch installation instructions for my truck on line so I could prepare before the shipment arrived.
Mark
2/7/2003
It goes without saying that your service is the best on the internet!! Your service is second to NONE! Soon you guys will have all of the mail order trailer business!! Keep up the good work. Terry
Terry
2/7/2003
Great to do business with,,,fastest turn around time I've ever experienced!!
Delores
2/6/2003
Great! Ordered the hitch on Monday. It was on my doorstep Wednesday afternoon and on my Expedition 15 minutes later. Simple bolt on installation. Good product, great service.
Thanks!
Michael
2/5/2003
My order arrived on time! Thank you for the great deal!!!
Mark
2/4/2003
Purchased late Sunday night, received Tuesday afternoon. Material was here before I knew it was shipped. Great Service! Etrailer home page is now saved in my favorites folder for future reference. Thanks!
Ray
2/4/2003
Great service. Great Products. I will never shop anywhere else for my trailer/towing needs.
William
2/4/2003
Excellent service. Didn't have to ask them for a tracking number. they took care of that. will buy again from them.
Terry
2/3/2003
You all are awesome! Thanks for the great customer service!! Manny
Manny
1/31/2003
Excellent, speedy service.
Thayne
1/31/2003
I recently received a hitch from you for my Chevy Express van. it looks great.
Neil
1/30/2003
Very competative prices. Secure and easy to use site. Great selection of products.
Robert
1/30/2003
I stumbled across the etrailer website, and I am glad I did. Etrailer had the best pricing for the items I was looking for, and they processed my order and shipped it right away. Etrailer also has a large selection of items, which is where many other websites fall very short. I couldn't have asked for more, and I have already recommended etrailer to my RV-ing friends. Thanks.
Christopher
1/29/2003
it was easy to find what i looking for and they were able to ship in 24 hours or less.
David
1/29/2003
Absolutely fantastic. I placed my order Saturday afternoon, and got a confirmation Monday that it had been shipped. UPS Ground arrived Wednesday afternoon, and I could track it all the way.
When it arrived, EVERYTHING was there. No back orders. And the quality was outstanding. My son was impressed with the merchandise and service, and will be ordering his own receiver soon.
I rate this 5 stars!
Thanks.
Earl
1/23/2003
Placed an order and it shippeed out the same day. What more can you ask for?
James
1/23/2003
I had no idea finding and purchasing a hitch for my vehicle would be so easy and the price so right. My local Honda dealer wanted $310.00, I saved 68%!!!!!!!! I love it. Being thay my Odyssey is pre drilled and wired for a hitch, I'm all set to save hundreds of dollars, which I'll spend on my Florida vacation.
Thanks again!
Joe
Joe
1/23/2003
Thanks. You're company is a joy to do business with.
Barry
Barry
1/21/2003
Fast service. I placed my order on Friday evening and receive my order on Tuesday. Thanks
David
1/21/2003
Very pleasant experience. I received exactly what I was expecting. High quality product at a great price. I received my Hidden Hitch whithin 3 days of ordering. It took only about a half hour to install. Fits perfectly and works great. Will definately do business with etrailer again.
James
1/21/2003
Excellent service and very prompt.
Larry
1/21/2003
Your service has saved me so much money that I would have to suggest your products to everyone looking for anything having to do with towing acc's. I think that this is by far the best e-purchase I have had on the web yet. Thanks to your helpful staff and very well layed out web site. Everything was very clear and your pictures are so informative. Thanks again. Dutch
Dutch
1/17/2003
Another great "E" Store... Very good experience! Good price, easy purchase and really fast shipping, What more could you want??? I would recommend e trailer to everyone!!!
Gordon
1/15/2003
nice hitch, fast shipping. thank you
Marshal
1/15/2003
Great selection, fair pricing, and good communications. Cannot wait to get my bars to install on my new truck. They should look sharp. Thanks!!
Steve
1/14/2003
Arrived rather quickly for such a large package. I've bought Hidden Hitches for three automobiles and have been pleased with every one. Etrailer had the lowest price that I could find.
John
1/13/2003
eTtrailer had the hitch I wanted at a very competitive price. Even with shipping the cost was $30 to $40 less than buying locally. They keep you informed of your order status at all times. I received my order in 5 days, which included a weekend. The only regret I have is that I didn't order it a couple of days earlier. That way I could have installed it when the temperature was 50 degress instead of 20. (My shop heater decided to quit working). If they have what I need at the right price they will continue to get my business.
Dave
1/12/2003
Recieved by far the best service from any online compnay thus far. Ordered a hitch online at 10 AM Monday morning, recieved order confirmation email at 11 AM same day, and recieved shipping notification about 2 PM same day! Order arrived as promised on Wednesday. Website is also very well designed. Printable installation instructions were a plus! All needed accessories on same page as hitch requested. Keep up the great work.
Paul
1/12/2003
Great service, Great product, on time delivery and a perfect fit.
Thanks etrailer,
Bruce
Bruce
1/11/2003
I ordered a hitch that I thought would have been a special order, but you had it in stock and shipped it out fast. I also ordered some accessory items and received them in 3 days regular ground UPS. I would recomend you to anyone needing anything along these lines.
David
1/10/2003
I ordered a Hidden Hitch for a 1999 Ford Explorer and I am very pleased. It was a perfect fit and took me less than 15 minutes to install. This is my first time ordering anything off the internet but I'm making another order from etrailer today. I like the way you do business. Keep it up!
Carlos
1/9/2003
etrailer.com is great. Ordering was easy through the website. Price is very competitive. My hitch was shipped and received as promised. I installed the hitch myself and saved lots of money.
Gordon
1/9/2003
Great price, great trailer hitch.
Won't buy a hitch anywhere else!
Scott
1/9/2003
I just wanted to take a minute to tell you how much I appreciated the quick order response I received.
Robert
1/8/2003
Your product is of excellent quality and the tolerances were on the mark. It fit like a glove. Also the wiring harness went in without a "hitch".
Burt
1/6/2003
WOW!!!
I cant believe it!! Ordered on Friday and it was sitting on my doorstep on Monday!! Unbelievable service, I definately would recommend etrailer to my friends.
thank you etrailer,
Jim
Jim
1/6/2003
I placed my order for a brake controller on Wednesday afternoon (New Year's Day!) and was astonished to see it delivered on Friday morning, the 3rd. I don't know how they do it, but they've got my business from now on!
Lynee
1/4/2003
I'm so glad I found the e-trailer site. My Toyota dealer had told me there was no hitch available for my Matrix. Not only did e-trailer have a choice of hitches, they had a very nice one from Hidden Hitch that is barely noticeable when installed. The hitch was a good price, arrived on time in great shape, and was a breeze to install. All the hardware was included and it took me less than 20 minutes to get everything bolted into place working by myself. The hitch fit like a glove with no interference. I am very pleased with my purchase.
I am also pleased with e-trailer's low shipping charges. Some other companies had a little lower initial price, but with their high shipping costs, they ended up being a lot more than e-trailer.
Kevin
1/2/2003
This was the ONLY place I could find the item I needed, and they shipped it promptly.
Todd
1/2/2003
Simple, easy and knowledgeable staff makes the buying experience very good. Would shop here again! We received our hitch and wiring harness today and within less than 1 hour, all was done! It is amazing that we saved over $200 from our local U-Haul deal in town.
William
12/31/2002
etrailer is great to do business with. The web-site is user friendly and the order shipped the same day. I would recommend etrailer to anyone looking for trailing equipment.
David
12/30/2002
Thanks a lot. I've really been pleased with your business. I will recommend
you to anyone who is looking to buy one of the product you sale.
Thanks again,
Crystal
Crystal
12/28/2002
You guys had a great price on the hitch I needed and I recieved it in two days from ordering! I couldn't ask for any more then that! Turned out my Dad needed the same hitch so we put the one I got on his car now I just ordered another.
Thanks!
David
12/28/2002
Best Trailer Hitch web site! Friendly, curtious service; user friendly web site; view of actual applicable hitch; best price; shipped same day; web shipment tracking.
Thanks etrailer.com
Larry
12/27/2002
etrailer provides a great price combined with the best service in the industry.
etrailer provides information via email when your order shipped, and the ability to track your order.
Its refreshing to do business with such a service oriented company. Thanks!
Phil
12/27/2002
Great on-line company to do business with. Adapts to order changes and corrects problems with speed and efficiency. I won't do business with anyone else for my trailer needs.
Jim
12/21/2002
Great job, got here the afternoon of the 18th, I got it put on by 9PM and am
very pleased. The price and product are first rate, thanks
James
12/20/2002
Great Service. Fast and responsive.
Thanks!
Steve
12/19/2002
Excellent Experience. The customer service email response time was one of the best experienced with e-businesses. Will use them next time I need a trailer part.
Eric
12/18/2002
Super fast shipping, even a week before Christmas!! Recommend this company for great service!! I ordered a folding Cargo Carrier from your company on Mon., Dec.16 about 1:00 P.M. I wasn' sure I'd have my carrier in time for Christmas. Imagine my surprise when a U.P.S. truck pulled into my driveway on Wed., Dec.18, at noon!!! Wow, you guys are great!!! Just thought you'd like to know! Thanks again, Pat
Pat
12/18/2002
This was one of the best shopping experiences I have had on the internet. I placed the order on a Friday (during the holiday season) and have it on Monday! Couldn't really ask for more! The pictures were accurate and information helpful. Also, i was looking for something specific and was having a hard time until i found etrailer.
Thank you.
Ginna
12/16/2002
Good Inventory Choices with fast, courteous and amazing customer service. Especially during the Holiday Season.
Kepp up the good work!
Peter
12/14/2002
WOW! I called on a Tuesday evening around 6 p.m. I needed my hitch for the weekend. I asked if the items I wanted were in stock. The items were in stock, and they committed to shipment the next day. My trailer hitch kit arrived on Friday!!! They did not take advantage of me on shipping charges. Most other sites wanted over $20.00 to ship the same items UPS ground. Etrailer did it for less than $10.00! I am very happy with my experience at etrailer, and I would recommend them.
Mark
Mark
12/13/2002
I ordered a hitch for my 2001 Silverado, the first item was temporarily out of stock. A second hitch was recomended and shipped that day. I received my hitch the next day. Awesome. Ready to go for the weekend. Thanks E-trailer!!!
Michael
12/12/2002
Excellent service.Your internet site is one of the best i have seen. Easy to use very descriptive.Excellent site. Thank You.
Sterling
12/12/2002
Have lots of good stuff , all in one place…
Randy
12/11/2002
I ordered a hitch, at 80% less than the closest competitor, on Monday and it arrived Tuesday- WOW! I wish everything was this easy.
Scott
12/11/2002
Order arrived on time. Painless shopping.
Robert
12/10/2002
I will shop here again. The price was excelent. The service excelent. I like the ability to track the order. You carry top brand names like Draw Tight. I will be back. Thanks Greg
Greg
12/7/2002
Very Easy !!!!!!!!!!!! Simple System
Thanks for helping me .
Anthony
12/6/2002
I ordered my new hitch on Thanksgiving day, it was acknowledged the next day, shipped on Monday and delivered on Wednesday. And much less expensive than anyone else. I saved about $60.00.
Bill
12/6/2002
I was really surprised when my order arrived 26 hours after I placed it. It was even shipped UPS Ground. I’m very satisfied with the hitch and the wiring harness that I purchased. Thanks so much for the prompt service.
Derek
Derek
12/6/2002
I can't believe the ease of ordering. You have the website set up so I did not have any unanswered questions and being so gave me the confidence to make the order. Now you have the tracking service that is so easy to use and I will be ready for delivery!
Once I get my hitch installed I will need a few accessories so "I'll be back".
James
12/1/2002
Service was as advertised..Product (trailer hitch) was as advertised..Product was received on time and in good condition..Installation was as advertised...All in all, a very satisfactory transaction, this customer is well satisfied.
Douglas
11/29/2002
I ordered a hitch and it arrived in 4 days. What great service. It fit perfectly. Thanks Mark
Mark
11/25/2002
This was the quickest & easiest way to shop. I would recommend this to anyone. The selection & price was also GREAT. Thanks
Jill
11/22/2002
I'm very impressed. I ordered on Monday, then went out of town on business. Arrived home on Thursday to find my hitch waiting. I call that service. Thanks for a great transaction
Johathan
11/22/2002
Received the package today, Thank you for the fast service. It is an early Christmas present for my son in law. They like to tail gate at the football games and this should come in real handy for hauling their equipment.
Margie
11/22/2002
My purchase was shipped right after I placed my order. It was easy to track my order using the etrailer "Order Status" page. No complaints here!
Corey
11/21/2002
An outstanding on-line experience all the way! A great web site for the shopping part, excellent follow up e-mails, and shipment tracking to boot. Highly recommend!
Doyle
11/20/2002
Thank you for the great service. Not only did your office provide me with a comparable hitch when the one I wanted was out of stock, but you shipped the parts 2 days earlier than what was quoted. That is great customer service...Overall, my experience with your company has been a good one and I would definitely recommend you to anyone interested in buying a hitch or towing accessories.
Glen
11/20/2002
I couldn't believe that the hitch arrived via UPS groud the day after I placed the order on etrailer.com. Have not installed yet but item is exactly as was described/pictured on web site. I know where I will go to get towing accessories from now on.
Thanks,
Joe
Joe
11/20/2002
Excellent service - I recieved the product in the next day!
Mike
11/20/2002
etrailer is the place ,good price, speedy service, and a well laid out web site!
Steven
11/19/2002
I ordered a Draw-Tite Hitch for my Nissan Xterra last week. It came in a timely manner and I already have it installed. Thanks for your great service so far!
Patrick
11/17/2002
I was looking for a hitch cover for my new Ford Explorer and didn't know where to get one. Found e trailer on the internet ,they had what I wanted, made the selection process very easy and I ordered. Ib had exactly what I wanted in 5 days, very painless.
Thanks e trailer
Philip
11/15/2002
Thanks so much for getting my order out today...YOU'RE GREAAAAAAT !!!!!!!
Steve
11/15/2002
Thanks it works like a charm. Great service and fast delivery. I have to tell all my friends about you.
Andy
11/14/2002
thanks for the speedy service, The quality of the hitch looks great.
David
11/13/2002
I spent two weeks trying to find a decent hitch for my Dodge Caravan in my hometown. I gave up! It only took me two minutes to find what I wanted on your Web Site and five minutes to order it. Four days later it was on my doorstep. Twenty minutes later it was installed on my van. What impressed me the most was the wide selection of hitches you have available. Equally impressive was that you showed me a picture of the actual hitch I would receive and also a picture of it installed on my vehicle. Thanks!
Forrest
11/13/2002
I ordered my drawtite on a tuesday and recieved it on friday. It was an exact bolt-on match. I was easy to install and use right away. This was my first online buying experience and if i ever need anything that etrailer.com carries, i will order it from them. Mainly because it was the best product at the cheepist price with the best service. Thanks again etrailer. Pat
Pat
11/11/2002
Top quality merchandise, super fast shipping, and knowledgeable staff. Very nice people to deal with!
John
11/7/2002
Thank You etrailer! Part delivered as promised and in a timely fashion.
Boyd
11/6/2002
The service was much better than I expected or am used to on the web ! My order was treated professionally and expediciously , and out of 46 other sites checked was the most economical! Keep up the good work !!! When I need anything else , I can eliminate 45 other sites automatically ! Thanks again for the great service !!! GEORGE
George
11/6/2002
I ordered a custom trailer hitch for my 96 Mercury Villager very fast service, 3 days UPS ground, excellent customer service and tracking info. It bolted right up no problems installation less than a 1/2 hour. Also it was much cheaper than I could find locally, plus the ones I did find were generic which meant drilling. Thanks a lot
Kevin
Kevin
11/6/2002
Holy moly. I thought for sure my order (submitted ~3:30PM) would not make it out until the following day (Thurs), but I was wrong!! It went out *that* Wednesday afternoon at 5:30, (2 hours after PLACING the order) and was sitting on my doorstep Friday afternoon. FASTEST service I've experienced shopping on the WWW.
Lincoln
11/5/2002
I received my hitch on Friday. Everything was included, and it fit perfectly! Thank you! - Bill
Bill
11/4/2002
The entire experience was very easy, professional and pleasant. Ordering was easy - status and shipment notification timely and delivery was on time. Installation was a snap, (less than 30 minutes), insturctions simple and I saved over $200.00 from the Nissan Dealer's asking price. Thanks etrailer.
Harold
11/2/2002
Outstanding! Thank you much. We will do this again soon!
Donald
10/31/2002
First class operation. Prompt response, good customer service in finding hard-to-get hitch. Excellent follow up. If you need a trailer hitch this is the place to buy it.
Peter
10/31/2002
I have an addiction to Convert-a-ball trailer balls because they are so versitle. My kids (grown) manage to loose the 2" balls and these fine people had replacements. I ordered them one day and they were shipped the next day. Great service.
Robert
10/31/2002
Very impressed with the ease of the web site! All parts are easy to identify and compare. The selection is very large and all the parts I needed were in stock and shipped within hours of the order.
Eric
10/29/2002
i think your sight is very friendly and easy to use.....and i really enjoyed looking at everything you have......and i will be purchasing more goods.i like your sight alot and i will tell all my friends. thank you so much
Robert
10/28/2002
Excellent description of hitch on e-trailer's web page. Easily ordered, prompt confirmation and tracking instructions. Super prompt delivery. The ability to download detailed and accurate mounting instructions prior to order gave me the confidence to place the order. Easy to install -25 minutes.
Alan
10/25/2002
every thing fits like a glove so easy my wife installed the items in 10 min. keep up the good work
John
10/25/2002
Just received my second order from etrailer.com. Quality products, fair price, and great fast service. What else can one ask for.
Nick
10/23/2002
Fabulous service! Order shipped the same day and will arrive two days later. WOW!
Randy
10/23/2002
I have ordered several products from etrailer.com's web site. The web site is easy to use and very helpful. After you identify your vehicle the site suggests all the items you need to successfully install a hitch. The products I ordered were shipped within 24 hours. I appreciate the "No Surprises" experience with etrailer.com.
Rob
10/23/2002
I was very pleased with etrailer.com. the site was easy to browse filled with excellent products at fair prices. My order was shipped in a very efficient and timely manner with confirmation e-mails and tracking. My order was placed on Monday using standard UPS ground and recieved my order by Friday. I would definately shop etrailer again and recomend it to friend in need of similar products.
Bud
10/19/2002
Very happy with your company's overall performance from the time I ordered the parts on-line all the way up to delivery; got the parts in 3 days, and installed today. Parts look and fit great. Best prices available, that I could find! Thanks!
JC
JC
10/19/2002
Excellent price, fast delivery, easy installation (45 minutes for hitch and wiring). I saved sixty-five dollars off the prices I was quoted locally for a DrawTite class III hitch for my Jeep Liberty. Thank you.
Jerry
10/17/2002
Got my etrailer hitch in four days. Installed it myself this morning. I'm no wrentch and I did it in less than 30 minutes (Ford Explorer). Saved $120 over purchase w/installation at local shop. Great job etrailer! Thanks. Mark
Mark
10/16/2002
Ordered a hitch for our Mercury Mountainer on tuesday and received it friday at 5:00 pm and had it on by 5:30 pm. Service was unbelievable, THANKS!!
Barry
10/14/2002
Easy ordering, quick delivery, BEST PRICES and easy installation!! What more could you ask for?
Brian
10/14/2002
shipped next day. arrived day after that. was exactly as described. very good service. very good product. saved about $200 by doing things this way.
David
10/14/2002
Received the hitch last night and installed it. Great price, easy install and simple ordering process.
Thank you,
Dan
Dan
10/10/2002
Good prices, quick service.
Don
10/10/2002
Dealership said hitch recepticle was a special order item, would cost $260 and would take 1-2 weeks to get in. etrailer had the recepticle, draw bar and wiring harness delivered to my door in 4 days for $160, and that included the shipping costs. The recepticle fit like a glove and was a one man job that took about 30 minutes.
Michael
10/6/2002
Some how I think my experience is different than most. Since I was shopping for a front receiver hitch on-line, I didn't have as many choices from which to shop. But you folks had it, and at a price with shipping that was less than other's hitch alone. The different part? I had it shipped to my little brother, and he and my older brother had it installed before I could drive over! Thank you to etrailer.com and to Bruce and Jim, the best brothers around.
Eric
10/5/2002
So far the process has been incredibly easy and quick.
Peter
10/5/2002
Just wanted to send a note stating how good your service is. I saved approximately $70 compared to local purchase which in itself is a benefit. Second, I really appreciate your online data for the hitch I purchased. Your extra tips are definately a timesaver. Also, I liked the pictures showing the actual hitch I was purchasing (no other online sales website showed this information) along with photos of the actual hitch (and wiring) installation. Shipping was fast and I liked the email updates of shipping status...Thanks again for great service!
Ron
Ron
10/5/2002
Awesome service and prices! I ordered a custom hitch for my Buick on 9/23/02, received it on 10/3/02 (as scheduled) and installed it on 10/4/02. It fit perfect and was easy to install, especially for a class II hitch on a car (eight bolts off and eight bolts on, that simple). etrailer.com kept me informed of my order status by e-mail every step of the way. Fifteen minutes after I placed the order they confirmed the order by e-mail. Six hours later they e-mailed me again with the status and availability of my order and then a few days later they informed me by e-mail that the order was shipped and gave me the UPS tracking number and how to track the order. It was simple and it arrived on the date as scheduled. I had previously mentioned their great prices because before placing my order, I checked other web sites. The same hitch (model # and Mfg.) were actually more than double of what I paid for it at etrailer.com. Kind of scary to know that there are so many companies out there ripping people off. Thanks again to etrailer.com for their outstanding service. Ken
Ken
10/4/2002
I can't be more pleased with how quickly my order shipped, not to mention this is the only place I could find what I was looking for. I'll definetely use them again when I have a need.
Mike
Mike
10/4/2002
Thanks, everything was great.
Kurt
10/1/2002
Appreciate your fast, accurate service. I got what I wanted, when I wanted it, and at the best price I had found. I ordered late Thursday and it was on my porch Monday.
Marvin
10/1/2002
I have ordered hitch parts twice. Both times the shipping has been very fast, and the product excellent. Very fairly priced and good information.
Jim
9/27/2002
Thank you for the quick response, I will be sure to recommend your company to others. Rhonda
Rhonda
9/27/2002
Your Awesome!!!
Thanks a Million!
Have a Great Day!
I will be bragging about your company to
everyone I know!!!
thx, matthew
Matthew
9/25/2002
I ordered a hidden hitch round tube hitch (model 70647) for my 2000 Ford Explorer Sport. Very easy to install and looks excellent. It did require minor bending of the spare tire bracket since I have 16" wheels, which at first seemed difficult to bend. I called etrailer customer support and they recommended using a hammer. I used a 4 lb metal hammer (sledge) and the bracket bent forward 1/2" as required. It worked out well. It's the best looking hitch for the Ford Explorer I've seen! I also bought a hidden hitch 3 bike rack (51903), locking knobs (51927), locking hitch pin, and 4 pin wiring harness. Everything arrived on time and in perfect condition. Etrailer's prices including shipping were the lowest I could find online. I am very happy!
John
9/23/2002
I found etrailer excellent for price and service. You can't beat etrailer. I will continue buying from them. On a scale of 1-5, I would give etrailer 5-stars. Keep up the excellent work etrailer. Looking foward to doing more business with you.
Thank you
Patrick
Patrick
9/23/2002
I just wanted to tell you I was very pleased with the speedy delivery and the excellent quality and fit of the hitch. It was very well engineered.
John
John
9/22/2002
I recently ordered a trailer hitch. Got it today. What service you guys have by the way. Told a friend today about you guys. I have a Montero Sport XS 2001, I installed the trailer hitch, fits like a glove…
Marlon
9/20/2002
I just bought a trailer hitch from you for my QX4. Installation was easy and the price was right so you have a very satisfied customer for life.
David
9/19/2002
Thanks for the great service
Joe
Joe
9/19/2002
I was very pleased when placing the ordering. The sales person was great and all my questions were answered. I feel that when I recieve my order I will be able to truly say that I recieved a product that I could install without any problems....
Chris
9/18/2002
Nothing was missing from my order and everything was delivered within a week. It took about 40 minutes to install. I'm very pleased with the out come.
Steven
9/18/2002
I was a bit apprehensive about buying a hitch online, with some company I have never heard of. But you guys were cheaper and I used to install hitches so I figured I would just go ahead. It has been a great experience. I especially like the email notifications of status at every point along the way.
Derrek
9/16/2002
Thanks for your quick response and fine CUSTOMER SERVICE!!
James
9/16/2002
I installed my trailer hitch this weekend and wanted to let you know
what a great experience it was to have everything go perfectly. I was
very impressed with e-trailer's product information, ordering process,
order tracking process, e-mail communications, as well as the product
and installation documentation. I had the hitch and wiring installed on
my Dodge Caravan in 2 hours and I wasn't pushing it.
I will definitely be recommending e-trailer to others!
Bruce
Bruce
9/15/2002
I would like to say that you did a great job on delivery the hitch and bike rack.
The equipment was exactly as in the literature and fit very well on our van.
It arrived right on schedule so we could enjoy our cub scout bike wekend.
Thanks,
Greg
Greg
9/15/2002
We got the order this past Friday.
The order was perfect and so was the timing!
Thanks for your speedy delivery.
Harry
9/15/2002
Excellent transaction. Product, shipping and all related corrospondance exceeded my expectations!!! Highly recommend etrailer.com
Harry
9/14/2002
...I'm very happy with my order. I would do business with you again and will speak favorably about you to my friends. Thanks.
Doug
Doug
9/13/2002
Great service, custom wiring kit was just what I needed. Item received in just a couple of days. Thanks
Eddie
9/12/2002
E-Trailer was fast and an easy way to shop for items. The shipping was fast and an overall great experience. THANK YOU E-TRAILER!!!
Roger
9/12/2002
i bought your hitch last year for our 97 wrangler and the installation was sooo easy. your instructions were great and your price was unbeatable, even with shipping. just wanted to say thanks!!
Vicki
9/9/2002
Shipping was very fast and easy to track. Product was exactly what I wanted. I appreciated the way it was packed for shipping. When i got box, it was open and i figured half the order was gone, but to my relief, you had taped everything securely and it all arrived. I will most definitely use you again. Darell
Darell
9/7/2002
Easy service to use, shipped in a timely manner and delivered in good condition - overall a very good experience. I would recommend etrailer to anyone and would definitely use them again.
Scott
9/6/2002
Great prices and fast shipment!! Etrailer was at least $100 less than any supplier in my area.
Marc
9/5/2002
I shopped by phone and on the internet to find the hitch I was looking for. No one could come close to the price they had and they shipped it out very quickly. I will definitely use this site again if the need arises.
Lloyd
9/4/2002
Great product and pricing. Communication was excellent via email. Would definitely do business with again.
Jeffery
9/3/2002
First time I used your "store". Outstanding service, quick and responsive. I sent an inquiry from an alternate email address and you did not skip a beat. Great tracking system. I am impressed.
Marc
8/28/2002
That sure is a nice trailer hitch, & was easy to put on & looks nice. Thanks Myron
Myron
8/27/2002
if anyone asks about trailer parts, etc.,
you guys have my recommendation. Good prices, great
service and excellent post-sale support.
Thanks again.
Kevin
Kevin
8/23/2002
What a great transaction! I saved $70, and everything went just the way you said it would! thanks again I would recommended etrailer to anyone!
Peter
8/22/2002
Im looking forward to the trip across the country we are taking. The hitch will come in handy! Your website was excellent to work with, very helpful and easy customization for my Subaru Wagon.
Thanks again!
-matt
Matt
8/21/2002
I wanted to let you know that my hitch was delivered on the 16th as you stated & as the tracking report declared.
E- Trailer is fantastic!
Thanks,
Frank
Frank
8/20/2002
Wow! You guys have this whole ordering thing down to a science!
Steve
8/17/2002
I received my order yesterday and installed it last night. The application was as easy as you said it would be. I manage a major Distribution Center for a national warehousing company and I know what service means. Your service is outstanding.
Jeff
8/16/2002
the service was excellent. i was in contact with etrailer.com everyday by email. i ordered a hitch on monday night and received it wednesday afternoon.
i definitely recommend.
Justin
Justin
8/15/2002
I was very pleased with all aspects of my purchase through etrailer. The web site made selecting the items I needed easy. Having pictures of the hitches and having links to the lighting kit made me feel more confident in my selection. Correspondence of when the item was processed and when it was shipped helped me folow the progress and expected delivery. Delivery was very prompt. Assembly instructions of hitch and lighting kit where very easy to follow. I completed installation, including lighting, within 2 hours. Thanks etrailer. Tom
Tom
8/15/2002
I got my hitch really quickly and in good shape. I just put it on and it took about 15 min. Fit was perfect and the quality looks great. Thanks for the great service, hope to do buisness with you again. Gary
Gary
8/10/2002
I ordered a custom fit trailer hitch (receiver). It was here before I knew it. and it wasn't even in stock when I ordered it. These guys are AWESOME!!! I wish there were more companies like etrailer.com doing business on the internet. Keep it up!
Michael
8/10/2002
Thanks for prompt service. Can't wait to get my hitch carrier for '01 Tahoe. Very fast turnaround after I placed my order online and I was emailed about my shipment.
Andrew
8/9/2002
Great service I can't believe my order is here already. I'll recommend you to everyone I know. Please pass this on to the people who shipped my order. Great job!!!!!!!!!!!!
Jim
8/9/2002
just got my second hitch from e-trailer.
and like the first one the hitch and accesories were complete and fit exactly as described. very high quality and easy installation. thanks jim:}
Jim
8/9/2002
Your service is exceptional! I ordered the hitch, wiring kit and hitch ball (everything I needed) from your website on Wednesday and it was at my door Thursday! Installation of the hitch on my '99 Taurus took just a couple of hours - including the wiring harness. Everything fit perfect and the instructions were easy to follow. You (etrailer) really made it easy to get going - towing.
I'm glad I found you on the internet.
Thanks, John
John
8/8/2002
I just ordered a class three hitch for my 1998 Dodge. I was very impressed with how fast it showed up on my door step. My friend and I mounted it perfectly. This hitch fit perfect. My other friend has the same truck I have, and he had do three times the work to get his mounted. My e-trailer hitch looks better and mounts better than any other I've seen. I also saved $94.00 dollars going through you folks. Thank you e-trailer, I will be recommending you all over Vermont !
Keith
8/8/2002
The hitch arrived in a timely fashion. It was very nice and extremely easy to install. It fit like a glove and within an hour I was on the road. The best part was that I paid half the price, including freight, of the hitch I was quoted at my vehicle dealership. Thanks etrailer.com
Sincerely,
Randy
Randy
8/8/2002
Price was very competitive and it shipped when they said it would. Customer service was also very helpful.
Kevin
8/7/2002
My purchase was for a 2001 Suzuki XL-7 trailer hitch and wiring. I had checked with two different Suzuki dealerships and two independent hitch providers (a local shop and U-Haul). In all cases the hitch alone was nearly double that of eTrailer's price. In all cases the installation charge for the wiring and hitch was equal to or greater than the total price of the parts. In U-Haul's case, the only hitch they would supply was the Class I (the vehicle has a 3000# towing capacity, in makes no sense to put a #1000 hitch on it!) The Suzuki dealers were advising customers to go to the U-Haul hitch centers. The closest I came to getting a hitch (no receiver or wiring harness) installed was $300. It took me about an hour to do the wiring and install the hitch myself, and I spent less than $200 for all of it! Easy to use website, lots of choices and simple check-out. Good customer service, fast shipping and excellent products. It just doesn't get any better than that.
Mark
8/7/2002
Just had to say that your hitch installed perfectly!! Works great!!!
Thank you.
Rich
Rich
8/4/2002
The service I have gotten for your order desk is excellent thankyou for the service Grey B gave as my hitch was backordered and I needed one for my Holidays he made it happen by offering me a substitute. It was a pleasure doing business with Etrailer.
Thanks again Jim
From your Canadian Neighbor
James
8/3/2002
The product is superb and the installation is simple. What more could one ask for?
Jack
8/2/2002
A week before we are going on vacation and we decided that we needed extra cargo space for our Jeep Wrangler...so i hopped online and found a better price for a cargo carrier at e-trailer...but wondered if it would get here on time...it did...and everything fit wonderfully...thanks e-trailer for the prompt shipment...and ease of assembly. i would recommend you to anyone.
Chris
8/1/2002
Thank you for the quick service.
Gary
Gary
7/31/2002
Very reasonable, prompt shipment. Trailer hitch installed on 2002 Toyota Highlander with little difficulty.
Champ
7/30/2002
Thanks to Etrailer for the value, speed, and service. I'll be buying for a bike rack next and you guys will be who I buy it from.
Sincerely;
Bill
Bill
7/29/2002
thanks for the hitch,
it is in perfect condition
and fit perfect
thanks
jimmie
Jimmie
7/29/2002
Thank you!
I am so pleased you were able to come through for me. Right now I'm your best salesman and I can't stop saying enough good things about your outfit. I really appreciate your efforts. Thanks again.
Mike
Mike
7/28/2002
I just installed my receiver hitch. It was very easy to do and the fit and finish was great, good quality products. I highly recommend this site. It's been a pleasure to do business with you.
Vincent
7/23/2002
I have purchased products from your company in the past and I have experienced nothing short of excellence in products, shipping time, and especially cost. Thank you for all you do.
Joe
7/22/2002
I recently purchased a Draw-tite 36195 for my Volvo 940. The installation was completed easier than I expected. The fit is perfect...Thanks for a good product at a fair price.
Jon
7/21/2002
Excellent transaction, good communications, great price and easy installation.
Jerry
7/19/2002
I've got a 2002 Land Rover Discovery with a 2" hitch. I'd already purchased a nonrefundable rear hitch Yakima bicycle rack, but I noticed that the horizontal extender was about 1" too short due to the door-mounted spare tire. The Land Rover salesman wanted to sell me a custom made bicycle rack ($$$$), but their "parts person" went against Land Rover's policy and told me about "etrailer.com". I found a 7" extender for under $50 and within three days, I had my Yakima rack mounted! Great find on my part and thanks to the Land Rover "parts person" for telling me about "etrailer.com".
Mark
7/19/2002
Got my order today, that was fast; thanks a million!
Pete
7/19/2002
Your products and service are outstanding. I found your website and on-line ordering very easy to use. My products were delivered exactly when you said they would and the product is exactly as advertised. Thanks for the great service.
Rick
Rick
7/19/2002
Your service was very good and the quality was excellent. Thanks for your prompt service.
Roger
Roger
7/19/2002
Very helpful in getting my hitch to me quickly. Easy to install as well.
Warren
7/19/2002
Fast service. Good product.
Jeff
7/17/2002
Just had to let you know i just finished installing a Draw-Tite hitch and wiring kit that I purchased from you last week..I was shocked..............EVERYTHING fit perfect and the wiring went in with NO problems. I do a lot of "shade tree" auto work.......from race cars to street stuff and this is one of the best and easest projects I've done in a while!!!!!!!!!
Thanks, Joe
Joe
7/16/2002
I spent months looking for the best prices and shipping costs on the internet and cannot find one better than etrailer.com. I also checked the local retailers, and they cannot compete. Thanks.
Ryan
7/16/2002
I ordered a Class III hitch for my 2001 Wrangler (Hidden Hitch). Not only was it a no-hassle fit, but it was cheaper than a local purchase! Reasonable shipping cost and time. THANKS!
Richard
7/15/2002
Well, I need to add my kudos. After getting several estimates on having a class II hitch installed on my 1999 Subaru Outback, "all of them being in the $280 range" and then getting a price of $179 just for the hitch out the door, I decided to try online.
When I searched for trailer hitches, your website came up first and needless to say, it was the only site I went to. I immediately found the hitch I needed and for only $89.95 plus $26.50 for shipping for a total cost of $116.45.
I had my hitch within a week and it only took me an hour to install. Count me as another of your very satisfied customers.
Sincerely,
Robbie
Robbie
7/14/2002
Just wanted to tell you how much I appreciate your good prices and fast delivery online.
Eve
7/12/2002
I cannot believe how fast my wiring harness got here! And, if I knew it was that easy to install, I would have done that a long time ago, but I kept putting it off. It took me 5 minutes tops! Thank you for a friendly user order site.
Todd
7/11/2002
i ordered on a tuesday and recieved my order on wednesday. very fast service and much cheaper than local auto parts stores
Eric
7/10/2002
I thought the service was exceptional! I shopped around and could only find a classI hitch at the same price I bought my classIII from you. Not too mention they were going to charge me twice as much for installation and andother $100 for the wiring.
I was done installing my hitch and wiring within the hour. The directions we easy to follow.
I have already referred you to others.
Javier
Javier
7/9/2002
Everything was easy. Order placed and paid, order shipped, received in 3 days. The receiver for my Sport Trac was correct, all loose parts were there and my neighbor and I installed it in 30 minutes, no great sweat, as I already owned a torque wrench. We did use a small garage jack to take some of the weight as we put it in place. I was happy to see that it was a known brand name receiver. If that fact is on the website, I missed it.
Thanks etrailer.
Mike
Mike
7/9/2002
GREAT SERVICE - thank you! Joe
Joe
7/8/2002
This is my first experience with etrailer.com and I am impressed with their attention to detail. They acknowledged my order promptly, provided me with the shipping information and have already shipped my order. This is a good online retailer.
Greg
7/7/2002
Thanks so much for the class III trailer receiver, wire harness and carrier. It was exactly as I ordered and was the easiest installation ever. Most important the PRICE was the cheapest I found anywhere. I was even amazed on how fast it arrived to my front door step. Thanks again,
Dominick
Dominick
7/4/2002
Great transaction, I searched the web, and etrailer it turns out was the best site for price and ease of use. Shipping was extremely reasonable too... Thanks etrailer you saved my vacation..
Jeffrey
7/3/2002
I had no idea what a big surprise was in store for me when I found etrailer.com on the internet. I typed in "trailer hitches" in my browser's search window and out popped etrailer.com. I compared prices with other internet vendors of the same brands as etrailer.com and some lesser known brands as well. It didn't matter, etrailer.com still had them all beat. On my wife's advice, I called around to some auto parts suppliers in my area to compare their prices. To say that etrailer.com had lower prices would be the understatement of the year-heck, maybe the decade. The Draw Tite hitch available from etrailer.com cost about $80 less than the off-brand available at the parts store and the wiring harness necessary for my application cost almost 25% less than the other guy's. My total order with etrailer.com including express shipping-3 day-still cost less than my total would have been at the retail outlet in town. Not to mention the fact that I don't have to wait 10 ! days to get my order. As far as I can tell, nobody loses when they buy from etrailer.com- with the possible exception of the poor guy with the higher prices. If the opportunity arises in the future for me to purchase other hitches or related items, the first stop for me will be my computer so I can log onto etrailer.com. I know I'll get the quality, courtesy and service I deserve. And I'll get it all at a wallet-friendly price that even Scrooge could appreciate. My business is yours etrailer.com.
Kurt
7/2/2002
Thank you very much! Very easy to put on. Took me less than 45 min. (and I'm no mechanic ! ) Saved over $100 doing it myself. Thanks again.
Colin
7/1/2002
Ordering was simple; prices were cheaper then I could get locally even with paying the shipping charges. Trailer hitch and accesories were received in good condition and arrived on the scheduled delivery day.
Jerry
7/1/2002
you guys are good! and it fits perfect. I will recommend ya'll in the future
Bruce
6/30/2002
I have to say that etrailer.com exceeded my expectations. I received the hitch for my Durango promptly and it installed like a breeze. It took me literally 15 min. Please note that some lady was selling UHAUL brand, which is made by Drawtite, with a list of $185 on ebay. It was selling way more than what I paid at etrailer. Part number is exactly the same. I am very satisfied with the service that I have received.
Bobby
6/28/2002
Hi it was a pleasure doing bussiness with you it was simple and easy.
Joseph
6/27/2002
I was very impressed with the prompt service I received. I ordered my trailer parts on Saturday Morning and the items were on my front porch Monday when I got home from work. I will utilize you for all my boat trailer needs!
Todd
6/25/2002
Great customer service via email or phone!! Product was shipped as promised... and on time !!
I will be back !!
Thanks - Ron
Ron
6/24/2002
Absolutely painless, pleasant, problem free, way to do business. You had the right parts, installation was straight forward and arrived promptly. Thank you so much
Robert
6/21/2002
Great experience w/ etrailer.com. Delivery occured as promised. The installation was initially challenging - I strongly recommend having a small telescoping magnet tool available! The design and fit of the trailer hitch is outstanding! Everthing lines up and fits perfectly! The instructions, too, are excellent; comprehensive and detailed. I am very comfortable recommending etrailer.com to anyone interested in installing a trailer hitch.
Thank you.
Paul
6/20/2002
My first order with Etrailer went very well. I was pleased with the details provided on the web site for the specific items i was purchasing…
Rene
6/20/2002
Outstanding service. Thanks for the painfree ordering of product.
John
6/19/2002
SAVED $75 ON MY PURCHASE OF $127.33 OVER BUYING IT LOCAL. ALSO THE LOCAL STORE DID NOT HAVE IT IN STOCK SO THEY WOULD HAVE ORDERED THE HITCH ANY WAY. THAT MENT I WOULD HAVE MADE 2 TRIPS TO THE STORE ONE TO ORDER THE HITCH AND 1 TO PICK IT UP AND THEY WERE GOING TO CHARGE ME THE SHIPPING. THIS WAY I NEVER LEFT MY HOME AND SAVED A LOT OF $$$$$$$$
THANKS ETRAILER.COM
Larry
6/19/2002
Great service! found exactly what i was looking for, fast shipping…
Aaron
6/18/2002
I hunted the web a lot and etrailer was the best site for price and ease of use. Shipping was good too.
Thanks
Richard
6/16/2002
A great transaction
Mark
6/15/2002
Super quick delivery. Good customer service. I highly recommend
Paul
6/15/2002
I recently purchased a trailer hitch and a bike rack from you. I could not
be more satisfied with the products and your service. I have searched for a
couple of years for the right product at the right price and your company is
the best. I just wanted to tell you that when people ask me about the hitch,
I will definitely tell them to contact you.
Thank you.
Tom
6/15/2002
Hi there, i ordered my hitch & wiring for my Nissan Pathfinder on 6/09/02, and it arrived on 6/13/02. I installed the hitch and wiring today 6/14/02. I want to say that your company has great service and good quality hitches.I could not believe how fast my order was shipped and how easy it was to install. I have already passed the word about etrailer.com to my friends.
Frank
6/14/2002
Class 2 hitch installed in 15 minutes!!!
Perfect fit for my Camry. 4 bike rack works great and lays flat in trunk between uses. Heavy duty materials that are well designed means I won't have to buy another bike rack. They shipped fast also. I recommend etrailer.com
John
6/14/2002
Item was shipped promptly and communication was fast and effective. A pleasant experience especially after waiting 3 weeks from ...[omitted]… with no end in sight to their inability to deliver a similar hitch.
Thanks etrailer.com!
Vance
6/14/2002
I think you're on top of things getting the order out in a day. Good job!!!!
Bill
6/13/2002
I just wanted to tell you how pleased I was with the performance of all of your personnel that were responsible for getting my order to me in an amazing short period of time. I am employed as a department manager for a fulfillment center for an ecomerce business so I know what is involved. I will be referring ETRAILER.COM with five stars to everyone I know who would be in need of your services.
Thanks Again,
Bob Liro
Bob
6/13/2002
Thank you for prompt and professional service [...] Again, thank you. You guy's at etrailer really do a great job! Gordon
Gordon
6/13/2002
I have now used this etrailer.com 3 times and I am very impressed with the service and competitive pricing. Keep up the good work!
Kurk
6/12/2002
I received an email approx. 4 hours after I ordered through the website letting me know the stock status of the items I purchased. I then received a shipment notification a day later. This notification included a direct link to the UPS tracking information for my package.
Needless to say, i am very happy with my experience. I was kept informed all the way through the process. I normally have to call a vendor numerous times to get this information, which was sent to me unprompted. I only wish the people sold car parts, cause they would get all of my business.
PS. I searched long and hard, and could not find a better price anywhere.
David
6/11/2002
Fast and easy to find stuff.
Really like the option to check shipping charges without having to go to the CHECKOUT process
Awesome, simple, fast and it works!
Robert
6/11/2002
e trailer has been terrific! There sales staff answered my questions and helped me order the correct parts. I have now placed orders over the phone and OnLine, and they both have been successful.
Keep up the good work!!
Hugh
6/10/2002
The my hitch bolted on perfectly with no surprises. The bike rack I also ordered is exactly what I was looking for.There is no reason to buy a hitch anywhere else but etrailer!
Thomas
6/10/2002
Thanks for such great service! The hitch bolted right up to my Mountaineer with no problems! I really loved being able to track my package. Thanks again!
Larry
6/8/2002
best deal i could find fast shipping
great fit. looks great.THANK YOU
Robert
6/8/2002
The shopping was very easy. Site very well organized. The same hitch I ordered for $ 99 from you guys was going for as much as $165 in retail stores.
Adam
6/7/2002
Very smooth transaction with prompt shipment and delivery. Would recommend to anyone looking for trailer accessories. Thanks.
J. B.
6/7/2002
eTrailer.com has the lowest prices I could find on and off the internet!!! Thus far I have received top notch cutomer service and expect it to continue. I will definitly refer eTrailer.com to both family and friends and plan on using them for all of my trailer needs. Thanks for the pleasant experience.
Chad
6/6/2002
What a smooth operation! My hitch arrived in about 7 business days. It was a perfect match on my 2002 Toyota Sienna. It took about 45 min. to install.
Charles
6/4/2002
Great product selection, good prices, prompt service and shipping. If i need another hitch or hitch product i will shop on etrailer. Thanks
Michael
6/4/2002
I received your my order on Thursday. I appreciate all of your help. Should I or any of my friends need anyhting I proudly refer them to your web site. Thanks again. Bob
Bob
6/2/2002
My order arrived promptly and was as advertised. I was very pleased, the price was right and the Email notifications on shipment were very helpful.
Bruce
6/2/2002
One great shopping experience. I looked around locally and nothing compared with the quality, price or appearance to the 4 bike folding rack and carrier I bought for my 2001 Dodge Caravan from etrailer.com. Delivery was promised in five days and even with a holiday and weekend involved, both were delivered on time
David
6/1/2002
Your company had what I needed at the cheapest price. I was notified when my order went through, was shipped, and when it will be recieved. This was the first thing Ive ever bought off of the internet and I hope that every other thing I buy is as easy as this. Thanks.
Justin
6/1/2002
I was very satified with the service provided. The product was just what was ordered and it came in a very timely manor.
David
5/31/2002
Thanks!!!! You guys are GREAT!!!! I'll come back to do more business.
Jerry
Jerry
5/31/2002
Best Price Best Product Fastest Shipping Will Tell All and Will Buy From Again Thanks Lee
Lee
5/31/2002
You guys are awesome! The lowest prices AND the best service!! I received my hitch today, less than a week after I ordered it. I really appreciated being kept updated by email (order received, item in stock, item shipped). I'll definitely refer etrailer to my friends. Thanks again.
Bob
Robert
5/31/2002
Very fast service. Great prices. Will buy from etrailer again.
Erin
5/30/2002
I just wanted to say that I really appreciated your excellent service and the
quality of the hitch. I ordered the hitch and a few days later it showed up
as promised. The installation was as easy as described as everything fit
right in place.
Thanks
Fred
5/27/2002
Thank you for your great service. I received my hitch and accessories today (5/20) one week after I ordered. The order was correct and complete AND the hitch was so easy to install! 45 minutes and I was COMPLETELY finished - including the wiring harness! The Hidden Hitch was designed to fit my Toyota perfectly - everything lined up - and all the parts worked the first time.
Thanks again.
Tom
5/20/2002
Great product, fantastic price, fast shipping and easy installation. I told my friends about etrailer.com and I will definitely order from them again.
Billy
5/18/2002
Just wanted to let you know that my hitch for my toyota highlander arrived in two days! Im very impressed with your prices and speedy shipping as well as excellent customer service! Im suprised local hitch shops are still in business with the prices they demand. Thanks again michele
Michele
5/17/2002
This is my second order, the prices can't be beat by the local shops, and the parts arrive on schedule and fit my applications perfectly.
Anthony
5/16/2002
I was very pleased with my online ordering experience with etrailer.com. Prompt email replies were delivered to my email box indicating order confirmation number, shipping date and tracking number. I would recommend this website!
Don
5/16/2002
Fantastic! I ordered my items at 10:30pm Monday night. When it said that it could take 48 hours to process and was coming UPS Ground, I figured I would see my order sometime the middle of next week. Was I surprised when they were delivered at 1:26pm on Thursday! I am impressed! Just think, on top of great prices, they give great service! This is so rare these days. Keep up the super work.
Lawrence
5/16/2002
I was very impressed with your site. It was very easy to find what I was looking for. The price was the best around.
James
5/15/2002
We recieved our hitch thank you for being so prompt I recieved it today and it is already on and we are ready to go boating. Thank you, Ron & Brenda
Brenda
5/14/2002
I think you have excellent customer relations.. Also the price was way lower than i could find anywhere here in Vero Beach..
David
5/14/2002
Just like you promised. Shipped from warehouse quickly (mine shipped within 24 hours). Product is high quality, had all the hardware needed to mount and fit perfectly. Best price I had found on the Internet or locally (including shipping). Will recommend ETRAILER to all my friends. Thanks for a great Internet shopping experience.
David
5/14/2002
I received my order within a week. The instructions were very good and in an easy hour the hitch was on. The lighting kit was a breeze, Subaru's have a plug and in 15 minutes it was good to go. I'll be checking with e-trailer the next time I need anything like this. Thanks! Gene
Gene
5/11/2002
I received my order yesterday amd immediately installed the hitch. Everything could not have gone smooother. I am impressed with your service and your products. We will be doing business again and I will highly recommened you to any friends of mine in need of your products.
George
5/11/2002
It's so easy shopping online with etrailer. Aside from providing the actual images of the product, the descriptions and installation process helps me a lot in deciding what to get. But the most important of all is the great price. If you're looking for great deal for a towing package including electrical system for your 02 Tacoma Double Cab, this site is worth a visit.
Enrique
5/10/2002
Thank you for a easy to use web site and for quick delivery!
Michelle
5/10/2002
Thanks for your quick turnaround time with my order.
I will definitely recommend your business to others...matter of fact, my dad
is also looking for a trailer hitch assembly. I will direct him to your site.
Thanks again,
Michelle
Michelle
5/10/2002
Everything ordered arrived as advertised. Great price, easy to install and no problems! Buying on the net is the only way to go!
Ronald
5/9/2002
shipment recieved - a very positive experience. Great Job!!!!
Albert
5/8/2002
Great price and e-z to install. More than I need for less money!
Raul
5/8/2002
The parts arrived safe and sound and I might add right on time too.. Thank You for the great service
Bob
5/7/2002
I just wanted to thank you for etrailer.com being in business. I installed a receiver hitch I purchased from you people last night. It took less than 40 minutes, fit like a charm and looks great. It was a draw tight hitch for a 1998 Volvo V-70 AWD station wagon. The parts were very well made, the bag with the fasteners was complete and of good quality as well. The instructions were a little confusing but once I understood them, it fit like a well made glove. I ordered via internet from you and received the hitch within 5 days. The cost was considerably less than some of your other on-line competitors.
Thanks
Leif
5/7/2002
Fantastic! Everything as described and shipment was great. Installation was simple (As described) and took less then 20 minutes. Will be back when need arises. Thank you!
Craig
5/6/2002
super fast...great products...awsome prices...couldn't do better anywhere else
Gregg
5/3/2002
I looked all over town and on the internet trying to price a hitch for my little Ford Escort. Long story short, I've now owned your hitch for about four months and would recommend your product to anyone who is looking for a great deal, great delivery time, quality product and overall great experience in dealing with you folks. Thanks.
Joe
5/3/2002
After spending hours and I do mean hours on the internet to find the right Hitch for my Infinity QX4 I came across many different web sites with very expensive Hitches from $156.00 to $245.00 I even call several Draw-Tite Dealers and they said it will cost from $356.00 to $394.00 for the Draw-Tile Hitch No.#75077 and the T-One Wiring Harness No.#18361 (that's not even including the easy installation that's a extra $36.00), after close to giving up, My best friend recommended to check out etrailer.com.:) I can't bealive my eyes $119.95 for Draw-TiTe Class III Max-Frame Receiver Hitch and $30.70 for the T-one Wiring Harness a Grand Total of $150.65. Thanks for Making My Ordering & Check Out so Easy.
Mario
5/3/2002
My order arrived yesterday, and everything was there, and it appears to be of a high quality. It's a pleasure to deal with a competent company that actually delivers what it claims. you have a new customer.
Larry
5/2/2002
Great on-line shopping site! Easily found the product I needed, after being told by a local shop than no one made the part. Order shipped very quickly. I am totally satisfied with etrailer.com and highly recommend it !
Dan
5/1/2002
What a great experience! Because I wasnt sure about what trailer parts I would need to rig up my trailer to my van, I called the 1-800 number found in the contact section of the web site. With no hold time, I was speaking to a sales person who talked me through some measurements while on the phone, and helped me get all the parts I needed.Because I was under a time restraint, he offered 2nd Day U.S. air shipping. The sales person could not have been more relaxed and knowledgable about the things I needed. I highly reccomend doing buisness with etrailer!
James
5/1/2002
These people know more than my local Dodge dealer who suggested I cut and splice my trailer wires. You had what they should have kept in stock. Thank You
Nate
5/1/2002
Prompt service. Product delivered when promised. Delivered product is as advertised. Installation instructions for the trailer hitch were complete and acurate. I would purchase from etrailer.com again.
Thomas
5/1/2002
Great product, great price and great customer service.
Carl
4/29/2002
I just wanted to thank you for the prompt service and excellent products!
Everything fit and worked as described.
Thanks Again,
Dan
Dan
4/28/2002
This was very nice experience,ordering from your web site. The service was very prompt. I am very satisfied.
Duane
4/25/2002
WOW!!! Very fast delivery and I was able to install myself with the help of the included instructions in about an hour. The trailer hitch looks SUPER!!! Will do business again with these SUPER PEOPLE!!! thanks again, Stuart
Stuart
4/25/2002
Your sales personnel were extreemly knowledgeable and helpful. I am extreemly impressed by the constant communications that I have received regarding my order. I wish more e-businesses would follow your example.
Jim
4/24/2002
My order and adjustments to it were handled quickly and with courtesy. The price was right and the hitch, hardware and wiring harness fit without modification. Well done!
Daniel
4/23/2002
I was very impressed by the price, accuracy and speed of delivery. A+ in my book. Will always look here first for my hitch and trailer needs. Thanks etrailer.com.
Douglas
4/23/2002
I got all the items I ordered and they fit great. You guy are good to do business with.
Mike
4/23/2002
I searched the web and yellow page advertisers for a deal on a new style hitch for my new pathfinder...looked at over 50 different vendors...etrailer.com had them all beat by a mile. And to top it all off, your hub shipping center turned out to be almost in my backyard, so delivery was way ahead of the predicted date.
Robert
4/23/2002
The cheapest I was able to find a trailer hitch for my 2001 Mazda MPV was $140. That is until I came across etrailer.com. I found the exact same hitch I had been looking for - for $89. Nobody can compete with etrailer.com!
Brian
4/22/2002
thank you! Great service
Aaron
4/19/2002
Outstanding. Faster than Amazon! Great product and value.
Carl
4/17/2002
I recently purchased a trailer hitch and wiring harness from you and would like to tell you that everything that you said about the hitch and its ease of installation was right on.
Stephen
4/17/2002
Ordering was fast,easy.My products arrived very fast.I was suprised.
GOOD JOB
Paul
4/13/2002
I was extreamly happy with the pricing. It came out to be less then the trailer shops in my city including the shipping!
James
4/10/2002
Etrailer is a great website for those of us who have trailering needs. From their large selections of products, their easy to navigate website to their excellent customer service, all I can say is this site should be a model for all other on-line stores!
Sean
4/9/2002
Excellent service. Received my order in 3 days.
Brad
4/6/2002
Got my Hitch today..........installed like a breeze, just as the instructions said it would! Couldn't fit any better either! Great service, products and prices! If every "E-Tailer" was this great, life would be better. Thanks etrailer, for a outstanding buying experience!!! :-)
Kevin
4/5/2002
Order received ! Excellent transaction!
William
4/3/2002
Received my order yesterday, 30 minutes later it was on with no problems,
Thanks.
John
3/30/2002
I received my trailer hitch in 2-3 days and it fit perfect. etrailer.com is the greatest and the price could not be beat. Thank you.
Troy
3/29/2002
I ordered three front receiver hithces for Ford Super Duty trucks. I got 'em in seven days, and saved about $100. per hitch.
James
3/28/2002
Easy as 1-2-3 . i saved oer $100.00 by buying from etrailer.com . one night i ordred my hitch , received 4 days later installed in 2 hours. Thanks
Mike
3/26/2002
The web site was easy to use, finding a hitch for my car was no problem (Volvo S80). I ordered my hitch on a Friday it arived the folowing Monday The dealer wanted 400$ for a factory hitch. E trailer total cost hitch, wiring, and recever 160$ Total install time 2 hours. Install directions were great. I would recomend this E business to anyone James
James
3/25/2002
Excellent customer service, everything that was promised. Shipping dates exactly what you want and installation time less than recommended time. A defininte customer oriented business
David
3/21/2002
I'm a repeat customer, so that should say a lot. Customer service and follow-up is top priority to me.
Vic
3/21/2002
Ordered weight distribution kit & hitch,Great price on product, was told a 7-10 days got it in four days.
great service.
Michael
3/19/2002
I was really surprized at how fast I recieved my order.Everything was complete and simple to put on.I got a trailer hitch and it is prefect! I wanted everything on my new 2002 Dodge to be right and I could not get this hitch in stores yet.But I had no problem with etrailer.com.THANKS A LOT
Rev. Troy
3/16/2002
I received my cargo carrier today. I ordered the 52018 and I just put it together and put it on my 1996 Land Rover Discovery. I must say, the fit and finish is AWESOME! I slid it into the trailer hitch receiver and then stood on the center beam and the carrier acted as if I weren't there.
I can now take my family of five to Florida in our new Land Rover and carry all of our luggage and SCUBA gear.
Thanks for the great product at a great price and with great service.
Gary
3/14/2002
I just received my draw-tite hitch today and I would like to say
I am very pleased with the product and your company. Everything went as it should,
a refreshing change from the norm. Again, thank you for your service!
Jay
3/14/2002
Thanks! I installed it today. Went in like a charm!
Thanks, Andy
Andy
3/9/2002
Ordered the class III Hidden hitch for my 99 Ford 4X4 Super Cab Ranger...had it installed within 45 minutes. It took longer to lower/raise my spare tire than put the hitch on. Etrailer's price was very good and I had it 4 days after ordering. Will definately order from them again. The web page specs/instructions are great. Thanx etrailer.
Jerry
3/9/2002
Let me tell you! Exasperation is what I expected with this hitch! Everything would go wrong and be wrong. "Oh" what a surprise I got! Perfect! All the way from ordering, shipment, pleasant response of shipment, and "piece of cake" installation! I am pleased to say the least! You guys and gals are great! You actually DO your homework. Thank you for a wonderful experience! Leonard
Leonard
3/9/2002
I have made a few purchases and wanted to say that I'm
thrilled with your service, prices, and the timely manner in which my order
arrives. But most of all with the willingness of your team to offer any help
with which I may need. It's because of this that I say a sincere Thank you
to all of your team! I will definitely recommend this business to others,
and the way business is conducted here, I will continue to shop here again in
the future. I wish all a great success........ Kevin
Kevin
3/8/2002
Great price and quick delivery.
Ray
3/8/2002
I had ordered the Activator ll brake control. I was very pleased with the service and timely manner that the product was processed and delivered to our home. I will be recommending your services to other people. If we would need anything in the future, we will surely buy from you.
Thank you,
Dennis
Dennis
3/7/2002
etrailer was one of the first sites I found on the internet when looking for a hitch. I at first thought the price was OK, but when I looked at other sites to compare (they were much higher), I came right back to etrailer. Nothing else I saw came close to price, not even ebay. It only took 5 calendar days to get the hitch. You guys are top notch in my book.
Todd
3/7/2002
I bought class III hitch for my 98 MPV. If you are looking for the lowest price, this is the place. Installation is well documented in the enclosed instruction. The delivery was quick and communication regarding order status and tracking was in timely fashion. I'd recommend my friends to shop here for their towing needs.
Yiwen
3/4/2002
This is the way net-shopping should be! I had prompt and helpful
email advise before my purchase, great email followup with shipping and
tracking information, on-time delivery, and I'm very happy with the
product.
Roger
3/3/2002
OUTSTANDING CUSTOMER SERVICE. I must have called six times in two days with different questions. All my questions were curtiously and professionally answered. They made sure that I did not buy anything I did not need. I look forward to dealing with etrailer for ALL my towing needs. Thanks Guys!!
Juan
2/28/2002
Fast, accurate, good price.
I will order from here again.
Andy
2/26/2002
The hitch for my 2001 Impala bolted up great. Made a nice concealed unit.
Kenneth
2/26/2002
Very positive experience overall. I went with the Class III Hidden Hitch for my 2002 Toyota Sienna. The hitch cost and the shipping were reasonably priced. Order tracking was well communicated and shipment was very quick. The hitch was a perfect fit and only took about 15 minutes to install. It's nearly invisible the way it tucks up under the bumper. Five stars.
Mitch
2/25/2002
Great Service. For what I paid for my hitch, lighting kit, locks, ball mount and ball, I would have paid just for the same class hitch alone at another auto store. Customer support is excellent as well.
Carmine
2/20/2002
#1 Lowest price I could find on the net
#2 Shipped same day
#3 Excellent courteous customer service
#4 Efficient shipment tracking
#5 User-friendly web site
#6 Reasonable shipping rates
I'd be scared to buy anywhere else. This type of service is rare these days. Excellent job etrailer.com staff!! I'll be back and I'll bring my friends along.
Jim
Jim
2/20/2002
they were awesome and 100 dollars cheaper than local retail nice company thanks
Rich
2/20/2002
I am very happy with etrailer.com as I just finished installing my own hitch tonight after getting it via UPS today. I saved so much money it is crazy! The hitch is a PERFECT fit and came rather quickly. :)
Jerry
2/18/2002
I bought a hidden hitch tube style receiver for my 2000 Expedition for $40 less than I could find it anywhere else, including local shops (before tax). I choose regular shipping and it still arrived in two days. I am very pleased and will defenitely shop here again.
Eric
2/16/2002
Your web site is user friendly and uncomplicated. I knew the type hitch and accessories I wanted, and ordering the items was easy using your web site. I received my order within 7 days, and took about 2 hours from start to finish to complete the installation and clean-up. I have recommended your web site to several friends and business associates. Thanks for making this so easy!!!
Sterling
2/16/2002
Your internet site is very well organized and easy to use...My order was shipped very promptly and included everything I ordered...All in all this was a simple procedure for what can be a complicated order. I would use your company again or recommend you to others. Your selection was broad and your prices fair.
Robert
2/12/2002
Thank you very much for your help...The hitch in question fit like a glove.
Jose
2/5/2002
Good notification procedures and so far. Good service.
David
2/4/2002
I wanted to let you know that I received and installed the hitch and wiring on my 2001 Tacoma Double Cab. The Hidden Hitch receiver bolts right on and the T-One wiring connectors were a breeze. I highly recommend the ModuLite adapter to isolate the vehicles wiring from the trailer. Thank you to your customer service people for giving me the information I needed in selecting the proper wiring equipment.
Jay
2/4/2002
I was very pleased with the information presented, which allowed me to find several options for trailer hitches for my Toyota Sienna. The prices were quite a bit below the prices I was quoted locally...I would definitely shop here again.
Mike
2/4/2002
This is a great company to deal with. Super fast service and great products.. Called the company on Jan 30 (1pm) and talked to Product Information about a Actvator III Brake Control.. My main interest was to get the Controller as soon as possible as I was planning a trip on Feb 4th... Was told by the Product Information Employee that She could get it to me in 2 days (UPS ground).. I recieved the Activator III at 9:45AM on the 1st of Feb (less than 48 hrs...). You can't be any better then that...
Thanks to a Great Company for a great product when I needed it.
Gale
2/1/2002
I can't believe how smoothly the whole process went!
Your Web page helped me select the hitch. It gave me all the information I needed to make me comfortable that I was ordering the right one. The price was easily 30% less than I'd seen anywhere else. The ordering system was easy to use. I received e-mail updates all along the way. The hitch arrived within five days (including the weekend). It was exactly as ordered. I installed it in under 30 minutes with just the help of my 12 year old son. And it works and looks great!
This has been the slickest web-based purchase I ever made. Kudos to etrailer.com for having a fantastic web site and a great backroom team.
Jim
1/31/2002
GREAT transaction!!!!
The product was delivered on time no hassels!! The tracting sysem was easy to use .
Richard
1/31/2002
I got my hitch from these guys and it was the best service you could get. Up to the minute shipping details. Very good company. Keep up the good work.
Brian
1/30/2002
Service as it should be. The order was taken and I was informed of the progress at every step of the way. The product arrived as promised and ahead of time. Everything is there and I will install as I planned.
Very good recommendation from this corner
etrailer - Thanks a lot !
Fred
1/30/2002
Received my trailer hitch today.
Installed it in 20 min.with no problems.
Thank you very much.
Charlie
1/28/2002
Received my Hidden Hitch for my Expedition. Had it installed in about 30 minutes with no help. Thanks for making it easy.
Jim
1/23/2002
thanks for the fast service.
Rob
1/23/2002
Great kit from Hidden Hitch…this worked perfect.
Recived email confirmations at several steps. Shipped very fast.
Marty
1/20/2002
Great equipment, fit, and looks great on the vehicle. Good price, quick shipping and easy transaction. Would definitely buy from again.
Brett
1/17/2002
In comparing local retailers and internet vendors E-Trailer had the best price for my hitch. I also had questions on the wiring and they were quick to provide me with answers. thanks much for the very quick, complete, and intelligent responses to my inquiries. The photo of the electrical connection that you added took care of my question 100% as it was an exact match when I compared it to the wiring under my vehicle.
I have placed an order for a hitch and wiring. Your price for the Draw-Tite hitch was about the best I could find either through local retailers or on the Web, your Web Site was very good... and your personal service was excellant. I have found that customer service is lacking from many companies doing business on the web - yours is an exception.
Alan
1/16/2002
Hi, just received my order; the grease caps fit
perfectly. Good price, great service, thanks!
Bruce
1/15/2002
After calling a few places locally and getting high prices and telling me I would have to wait 4 to 6 weeks for my special order hitch I decided I would see what was on the net after sorting through a few sites came across yours it was very easy to use the prices were great the delivery sooner than I thought and I just installed it myself yesterday all the correct hardware was there and the instructions were easy to follow I could not be happier with your bussiness in fact I will be ordering another one for my wifes forester in the near future thanks for your prompt service
Richard
1/4/2002
I was going to go the repair shop (that I take my volvo to) to have the hitch
installed, but today I said that will take a week, and let me see what it
takes to do this myself.
And I did it. Boy that was easy (about 30 minutes).
Thanks
John
12/30/2001
I got my replacement MDX system and installed it today. All went perfectly and fits wonderfully.
Tony
12/29/2001
It was great experience. your web site was very easy to get around, customer service was very friendly and helpfull, ordering was easy and T.J.in the shipping department was very helpfull, and it took 4 days for me to get my things. for the futur if I need any trailer part I will use Etrailer.com.
Elie
12/25/2001
I have a fair amount of experience ordering products over the internet, and I would say your web site is one of the best I have used. It is far and away the best relative to your competitors for towing products. It is designed well, allowing you to get to the exact stuff you want with no unnecessary steps or clutter. Additionally, I really like the information presented when you get to the correct hitch selection for your vehicle - Detailed Info, Drawbar Number, and Difficulty Level.
While I don't expect that I will need any more towing products in the near future, when I do you can rest assured you will get my business again. Good Job!
Eric
12/22/2001
SUCCESS, Thanks again! …It fits perfect.
Phil
12/22/2001
Great experience, great price, shipped that day! Got email notifications when they recieved my order, telling me it was in stock and that it shipped.
I would recommend them to everyone! I order my shipment on a friday and received it the following Wednesday, thats is fantastic.
The process could not have been smoother, from finding information to ordering to receiving, all at 40% below the nearest competition's price and that even includes shipping.
Thanks Again!!
Derick
12/20/2001
This is my second time to order from etrailer. I find their prices very competitive and their communications rapid, responsive, and informative. Each order arrived quickly and completely. The service has been A+++.
Leon
12/20/2001
Terrific service!
Mary
12/18/2001
Very fast shipping. Ordered on a Sunday, shipped Monday, received Thursday! Doesn't get any better than this!
William
12/18/2001
A "regular" internet shopper, I found buying from "etrailer" as convenient and easy as any site I've used. Not only that, but the prices were more than competitive and delivery was extremely prompt at a busy time of the year.
Clyde
12/13/2001
I received it yesterday. What can I say? Your quick
and the product arrived in excelent shape. Too bad my
car hasn't arrived yet, scheduled for production on
12-31-01,
Thanks again,
Tom
Tom
12/12/2001
We just got back from our camping trip in the Florida Keys - your equipment worked without a hitch (sorry, couldn't resist the pun).
Steve
12/1/2001
The best damn hitch source on the web.
Fantastic website, with tracking links, reasonable shipping rates, serve yourself hitch finder, etc. Best price anywhere, I can't tell you how happy I am with etrailer. If only all internet companies worked like this one, itrade would replace going shopping in town.
Matt
11/29/2001
I would just like to take a minute congratulating your company a some of the best e-service I have ever recieved. You answered all of my questions, and my package arrived fast and promptly!
Thanks once again and keep up the great work!
Todd
Todd
11/29/2001
Just wanted to say that I enjoyed my buying experience at E-trailer.com and thank you for the excellent response to my questions and help.
I will be back for more and I will let my friends know . Thanks for the great products!
George
George
11/23/2001
Thanks for the prompt service!
Dick
11/13/2001
Thanks for the prompt service!
Donald
11/2/2001
Just a note to say thanks for the fast service. Ordered Sunday night, arrived Tuesday pm. Installed this weekend. Installation is always a challenge but clear directions provided. I appreciate the web site, couldn't have been simpler or more intuitive to order. You folks know your stuff
Kind Regards,
Bill
Bill
10/15/2001
Great product -- excellent service.
Thank you
Chester
10/5/2001
Thanks for your great service and I'll spread the word!
Jim
Jim
9/28/2001
Just wanted to thank you for your great service and easy to use website. My items arrived as ordered and I plan to install them shortly. Thanks again!
Mark
Mark
9/24/2001
Received hitch and was very pleased in the quality and the easy of installtion.
It was a pleasure doing business with you.
Thank You
Graham
Graham
9/22/2001
Hitch arrived today via UPS
and with the help of my 4 yr old daughter
we had installed in 10 minutes.
The ducks are gonna get it now.
Thanks
Scott
Scott
9/21/2001
I received the package four days ahead of schedule, everything fits good, instructions clear, thanks ! God bless America !
Case
9/11/2001
I received my rack today. I can't believe the fast service. Very impressive.
Thanks!
Brian
Brian
9/5/2001
Recieved order , I appreciate all your assistance,it has been a pleasure
doing buisness with e trailer.
Thanks
John
James
8/29/2001
Recieved order , I appreciate all your assistance,it has been a pleasure
doing buisness with e trailer.
Thanks
John
John
8/29/2001
Thank you for your prompt service. I am very happy with my order.The hitch was a perfect fit. I am already planning my next order from you.
Stacy
Stacey
8/29/2001
My trailer hitch for my Toyota Camry arrived yesterday and I installed it today. I road tested it with the trailer and it works great! Thanks for your speedy service.
Bill
8/23/2001
Just to let you know I was very satisfied with my orders for a hitch, wiring harness, bike rack and extension. I have a 1995 Dodge Ram van and some of the parts are hard to get elsewhere. I received all my orders proptly and will recommend you to others. The pricing can't be beat. Thank you. Sincerely, Frank
Frank
8/15/2001
I would like to thank you for your customer support. I looked for this
hitch at a local dealer and the prices was double your cost. I also wanted
to buy it from a local dealer because I have someone to talk to, but now
that I have used your web site to order this part I am so happy. When I got
the email with the tracking information I could see where my pack was with
just a few clicks of the mouse.
Thank you and I do like your customer service.
Larry
8/15/2001
Thanks again. My order arrived yesterday. I appreciate your rapid service.
Sincerely,
John
John
8/10/2001
I would just like to take a moment to let you know that I just received fabulous assistance.
Before contacting etrailer.com, I had dealt with a couple different catalog companies. They were not able to help me identify which products I needed, nor did they have the suggested products in stock. I was getting a little frustrated, to say the least.
Once I checked you web site, I needed to call to clarify a few points, and {you were} very helpful, courteous, and professional!
Thank you so much for clearing up the confusion and helping me to get the products needed so I can get to my camping destination!
Sincerely,
Jim
Jim
8/4/2001
Thanks for your prompt delivery. I received my purchase today. I was a pleasure doing business with your organization.
David
David
8/3/2001
First off I would just like to express my gratitude to you and
etrailer.com for the great service I received from beginning to end...Again, thank you for the top
notch service,
Sincerely yours,
Sean
Sean
8/3/2001
Thanks for your fast service. I have received
the hitch this morning and will be install it
tonight and get a hitch cover for it.
Thank you for your excellent service.
Jasopin
8/1/2001
I just wanted to let you know that I appreciate the
email with the tracking link. It is a pleasure to deal
with people and an organization that work so promptly
and keep thier clients so well informed about thier
order status.
Thanks,
Tim
Tim
7/31/2001
I got it! It is on the Honda! The trailer hooked up to it! Way Happy!
Thanks A Million!
Molly
Molly
7/25/2001
I would like to commend you on your service! I placed my order on Friday morning, and today,
Monday, when I got home from work it was sitting on my door step. I have ordered from online stores in the past and have frequently been let down by their service. Yours is by far, the best I have recieved. Thank you.
Kory
Kory
7/23/2001
I received the hitch for my 2001 Rav-4, and it fit beautifully! Thanks for a great product at a reasonable price.
Gary
7/2/2001
Recieved Hitch today, bolted up easy as can be.
Thanks,
Jordan
Jordan
7/2/2001
I ordered a trailer hitch from you on 06/22 @ 16:10:42, code 70777, product Hidden Hitch Class III Round Tube Receiver. It was delivered on 06/28 at 19:00:00(or there abouts). It took about 35 minutes to install, it looks good, works well, and was very easy to install, had to have my wife help me (now I owe her). Can't say enough good about your service and this hitch. Thank you, Guy
Guy
6/28/2001
I have been very pleased with my order and your customer service. When I get ready to put a hitch on our Pathfinder, I will definitely place an order with etrailer. Thanks again.
Doug
6/22/2001
You have ensured that we are customers for life, due to your helpfullnes and immediate response to our problems.
Respectfully,
Deborah
Deborah
6/16/2001
Thank you for the shipment. I received it in great condition and have
already installed on my vehicle. Everything worked out great. Thanks again
Earl
Earl
6/13/2001
I would just like to say keep up the good work on providing the best prices
for the products people need. I have spent countless hours on the internet
and in catalogs trying to find the weight distribution system that I needed
at the right price. I am truly glad that I found your sight.
Thanks,
Danny
Danny
6/10/2001
just a note to say the hitch arrived yesterday. Thank you for the fast shipment. I am sure we will do business again.
regards,
mike
Mike
6/7/2001
Thank You - Everything was where it was supposed to be - Great Service!
Mike
5/17/2001
I have received the order and although I have not installed it yet it looks
great. Thanks for the great service.
David
David
5/10/2001
Received the trailer hitch Thursday. Thanks for the tracking e-mail. The
hitch was great. I got so excited about only needing a few tools I went
right to work on installing it. 30 Minutes ! ! ! That's it ! I will refer
your company to others when they are looking for trailering needs.
Pete
Pete
5/4/2001
Thanks for the good service and product. 1/2 Hour under the van and we were off and running.
Christopher
4/30/2001
Got it today, Looks good--THANKS
Charles
Charles
4/24/2001
I placed an order and was impressed with how fast I received it. Also high quality products. Keep up the good work. Kevin
Kevin
4/18/2001
My order was delivered on Monday.
I installed my trailer hitch today and everything went well.
I am very pleased with everything.
I will recommend you to my friends.
Thank you.
Tom
4/7/2001
I will recommend etrailer to my friends.
Mario
Mario
4/4/2001
I just wanted to thank you very much for your service. I thought the web site was great - very informative and easy to use. I also thought that the customer service was superb! I am very excited to finally be having a hitch on my V-8 Durango! Thanks again for everything. Penny
Penny
4/4/2001
I received my Hidden Hitch and now its installed. Since you have such great service and great prices, I thought I'd ask if you could get a hitch bike rack at a similar low cost. I'm looking for a hitch mounted bike rack that will hold 5 (five) bikes. Thank you. -Michael
Michael
4/3/2001
Got the hitch today.
Thanks for the quick shipment!
Mark
Mark
3/28/2001
Thank You for fast closing of our transaction. It was a pure pleasure to shop at E-TRAILER .
Thanks again - Andy
Andy
3/26/2001
Thanks for the great service and fine products. I received my order on the 3rd business after placing it and that was w/ the standard ground shipping.
The hitch went on just great and looks good also. It sure is substantial and heavy duty. I am not quite done w/all of the wiring but I am sure
everything will work just fine. Thanks again for the break control directions. Certainly I will recommend your company to anyone I know looking
for these type of products. Larry
Larry
3/25/2001
I just received the trailer hitch for my 97 Honda Accord SE.. After
looking over the instruction sheet.. I started installing the sport frame
hitch.. This job took me a whole 15 minutes to do... WOW.. Love using
your products.. In the future i will be sending all my friends and other businesses to place orders... Not only was this job easy... But SAVED me over
150.00 dollars, plus installation costs.. Again thanks... E-trailer ... Yours.. Jim
Jim
3/20/2001
I just recently ordered and received a trailer hitch etc from
ya'll for my new Corvette to haul a small trailer. To say that
the installation was "easy" is putting it mildly. I followed the
instructions, step by step, and in a jiffy has a tailor made hitch
on the car.
I just wanted to take the time to say Thank You !
Sincerely, Homer.
Homer
3/17/2001
Just wanted you to know i am extreamly happy with the trailer hitch.
It went on easy in about 1/2 an hour with a broken thumb. I would do
business with you again when the time comes. Thanks.
Jef
Jef
2/22/2001
This was my first net transaction. You made it SO easy.THANKS, alot. Bob
Nell
2/15/2001
Greg, Thank you for the prompt serivce concerning
every aspect of our deal. Excellent communication,
delivery and product. I have already installed the
hitch and nothing could have been any easier. Thank
you for your professionalism and I just wish everyone
had etrailer's ethics of salesmanship. Thanks, John
John
1/26/2001
Just a quick thank you for offering great customer service and excellent products at etrailer.com. I recently recieved a trailer hitch for Christmas, and it was the wrong one. When I took it back to the locat parts house where is was purchased, I was told that the correct hitch for my 1999 Chevy Silverado would cost $179.00, after hastily getting a refund, I visited your website. I found the same-rated hitch for $99.95. Nervously, I entered my charge card number. Later in the week, I called to see the progress of my order, and was surprised to see that it had already shipped, and would be here in a few days. Sure enough the hitch arrived and the gentleman that had helped me on the phone had even called to see that the hitch had arrived. I installed the hitch in 1/2 hour, and it turned to be better bulit and a much better fit for my truck than the hitch produced by Valley, which consisted of a square steel tube that would mount under my bumper, by way of the frame. the Hidden Hitch actually contours around my spare, and ties into my bumper. An all around better product and better service, and did I mention $70.00 less.
The only suggestion I can make is to integrate a UPS tracking system into your website so that your customers can confirm and see when their merchandise might arrive without calling.
Customer Feedback and Reviews
Jack
3/2/2024
Quick delivery..... Easy instal..... Works great on my Winnebago Spider Toy Hal
Caveman
11/17/2023
Edward
9/9/2022
Wheels worked great. Lazer, the sales assistant, was very helpful!
Brian
8/23/2022
I use these on a 2001 Yukon for towing a camping trailer. The fit is so tight it is extremely difficult to install them. I let them warm up in the sun for a while first, that helps a little. Once installed they work as expected. (Taking them off is easy.)
Lance
4/9/2022
Recent install of Invisibrake into 2021 GMC Sierra 1500 Elevation trim level. Attached photos. Unit is under the driver side back seat. I made a wood mount from plywood. Ram is under the foot restinch to the left of the brake pedal. The cable makes a big loop under the carpet circling back to the brake pedal. This makes a nice neat install with everything out of the way.
John S
6/25/2021
The kickstand serves its purpose but if I had to do it again I would purchase the more heavy duty one with the telescoping feature.
Nicholas
10/24/2020
Great horn. Easy install. Thanks
Tim
9/16/2020
On my older trailer I couldn't find a replacement interior lamp. But, did purchase clearance and an outdoor light. In addition I purchased a spare tire with rim, hard to find sink repair, and some smaller items. I am very pleased with all these products: price, quality, and service. The proof that I'm pleased with etrailer is that just this week I have made additional purchases. Return customers the crown of a good business.
Steve R.
4/25/2020
Odelia did a GREAT job with helping me as I have never done a electronic break system before... I had NO clue what I was getting myself into. 3 hours after I received the parts the owner picked it up and he had breaks. Mind you I have about 10 to 14 hours into the job. I needed to do it correctly and made sure everything was spotless clean. Every nut was torqued and everything was adjusted to perfection. I run a shop that has 30 to 60 people and I wish Odelia was part of our staff. Odelia was very easy to talk to and very knowledgeable about the product. Please tell Odelia I appreciate on how much she helped a new customer as she was outstanding!!! Parts had GREAT packaging no damage.
Stephen
4/21/2020
So the products are exactly as described - high quality. What I really want to review is the customer service I received from Etrailer. I'm somewhat of a pessimist and believe service has gone downhill with online ordering for the past two decades. That said, when UPS messed up my delivery, etrailer's customer service picked up the ball and addressed every single issue. Even though this was not their fault, Teresa J helped with getting a new hitch ordered immediately, followed up with phone calls and emails, and made sure everything was taken care of. I am a life-long customer now. Thanks, Teresa - your customer service is second to none!
Joe
4/21/2020
etrailer contacted me when I ordered a ball that would not work with my draw bar selection, Great to see Customer Service like this !
Donald
4/20/2020
Thank You very much for the products came in fast and I appreciate it, I have been purchasing on line from you guys for a few years now and have not been ever had a problem. I always recommend you to my friends and family.
Frank
3/19/2020
Great company to do business with. You do not know this until something happens. Our delivery went off into the OZ. They checked up on this and immediately sent another part to replace the missing part. Most companies would not do this. This makes good PR.
Jack
2/27/2020
Very satisfied with my order, fast delivery, very well packed. Haven't had time to use any of my items I received, but all came sooner that I expected. Very satisfied with etrailer service.
Lynn
2/14/2020
Great customer service, very knowledgeable and go out of their way to help! They also have great DIY product comparison and installation videos.
Anthony
1/31/2020
Excellent company truly cares about the customer and there needs keep up the good work!!
Vincent
1/1/2020
easy website to navigate. Prices are competitive. Great freight policy. shipping packaging are strong and don't break open in transit.
Bruce
12/30/2019
Have ordered several parts from etrailer and they are great to works with,Parts are very reasonable and their service is excellent,Staff is very helpful and friendly, will get your parts promptly, They are excellent to work with.
Executive Auto
12/7/2019
After a careful review of all the flat towing options available for the 2020 Jeep Gladiator I chose the Demco Excalibar II and tab less baseplate. The engineering and build quality are superb and they have a few features that just aren't available on other tow bars - with the limited life time warranty being a huge benefit. The advantages of ordering from etrailer are not only competitive pricing but amazing in-stock inventory. But the biggest advantage they have is the level of expertise available from their "how to" video library and the towing/RVing gurus available by phone. I have yet to be disappointed.
Gerald
12/7/2019
Each time that I have ordered from etrailer they have been very prompt and informative. This order was no different , I highly recommend them.
Arnie
12/6/2019
worst purchase i've made from etrailer. assembly is a nightmare. The 2 dozen bolts ,nuts and washers are made of cheap metal and strip with the slightest torque. Most holes on frame do not line up and are off center. I would return, but to disassemble with stripped bolt heads and repagage is not an option. Payed for expedited shipping . My loss. Leaving on cross-country road trip in a week and need to find an alternative to this POS. EXTREMELY DISSATISFIED to say the least. Avoid at any cost!
Xavier
10/16/2019
etrailer.com is a very professionally run company. They provide feedback on the status of your purchases and their shipping estimate was spot-on. A great company to buy from.
Dominic
9/12/2019
This is not a product review per se (it's not yet installed etc.). Rather, I am writing about etrailer.com. I received my order promptly and it was well packaged. Furthermore, their site has great DIY installation videos that are very helpful.
Craig
8/20/2019
I build custom trailers. I have been doing so for 50+ years. etrailer has consistently been the second cheapest supplier of axles, springs, hangers, hubs, and etc. that we have been able to locate. When you see the difference in quality that etrailer has you'll be buying the second cheapest too! These guys only offer one kind of quality - the EXCELLENT kind. Of the 8 or so trailers that I have in the road 24/7; 100% of them were made from etrailer components! Highly recommended!
Robert
8/18/2019
Excellent customer service and follow up.
Robert
8/17/2019
Thank you etrailer for doing a great job. I recently ordered items from other online sites that resulted in 2 incorrect orders. Still waiting for a refund on one of them. I will recommend your site to friends.
Kevin M.
8/11/2019
Great web site -easy to find what I needed. Exactly what in was looking for. Great service - notified when purchase shipped. Arrived as guaranteed and in good condition. I would definitely recommend this site for future purchases.
Deborah
8/10/2019
As always, a great pleasure to do business with you, Thank you.
Michael
8/9/2019
etrailer.com is one awesome company. Thank you
Steven Nunes
8/9/2019
This is more of an etrailer review. I was looking for a replacement of a wraparound taillight for my 1999 Jayco Eagle pop up trailer. From the advice received through your site, I found that not only had that taillight been discontinued, its replacement was discontinued as well and the product I purchased was the best available option. This alone helped me to end my seemingly endless search for a solution and while I could acquire this cheaper in Canada, I decided to buy through etrailer given they had given me options from past comments and saved me work. I was pleasantly surprised by the ease of ordering and the speed of delivery as I now have both taillight replacements less than a week after ordering - even given a border to cross. This is excellent and I think pretty rare customer service. I'll be back if I need anything further.
Craig Marshall
8/9/2019
This is the second time I've gotten parts from etrailer. This time was a fender for our boat trailer. The new trailer was far better built thank what it replaced. The construction very impressive. Having said that about the product I would like to review the entire experience with etrailer. Their website was very user friendly allowing me to locate and order the proper size fender. It shipped within 24 hours and was delivered in perfect condition 48 hours later. I received emails with contact information in case I had any problems.. It was a complete pleasure working with etrailer.com and I highly recommend them to everyone. Thanks etrailer
Jim M.
8/9/2019
etrailer provided excellent communication on the status of my order . I am very happy with my purchase and the customer service I received!
Mark
8/5/2019
This is definitely Top Notch, five star service all the way. Not only did I call for information and got very concise and intelligent response on the other end , I got also got pleasant and swift problem solving. Then they followed up with an email link for convenience with the correct part number. You'd think they were the concierge at a five-star hotel. If they weren't so far away I'd love to get to know these people. The trailer hitch I ordered looks really well-made I don't think I'll have any problem putting it in.
Frank
7/30/2019
My main point in this review is to say what amazing customer service and help I got over the phone. You rarely get someone that is both nice and knowledgeable about a product online. I highly recommend
Maria
7/30/2019
I have never been disappointed in dealing with you or the products sold. Easy ordering, super quick turnaround and problem free delivery! Be ordering again soon!!
Glenn
7/29/2019
Service is getting hard to find nowadays, but not with trailer.com. They were great in helping me with parts I needed and I’m well pleased with that.
Gary
7/29/2019
Very pleased with the purchase and very pleased with the customer service and professionalism of your company.
Murph
7/28/2019
We just bought a motorhome and decided to flat tow our Jeep Cherokee behind it. I couldn't believe it when my order arrived, less than 24 hours after I ordered it. I have NEVER been disappointed with the service from etrailer.com. This time, over and beyond what I expected. Thank you, etrailer.com.
Betty L.
7/19/2019
This product works as advertised but the best part was the installation video and support information that made it a breeze to put in. This is the 5th purchase from etrailer and I would never go anywhere else for towing equipment.
Richard
7/19/2019
Hitch adapter and bike rack are great, arrived about noon. Great service,only 30 hours for delivery. My sales rep was very knowledgeable and helpful. A pleasure dealing with etrainer!!
Rebecca
7/19/2019
Fantastic and very courteous and professional customer service.
Clive
7/16/2019
Imagine 10 stars above as a rating. I've bought items through this company for several years. While you might find some products for a couple bucks less elsewhere, their prices are always very competitive but more importantly, etrailer actually brings memories of companies of the past that were known for their customer service. But far beyond simply dealing with issues after delivery, they go beyond with assistance before buying. And their instruction videos are fantastic and extremely helpful. That leaves customers informed, supported and the finally able to buy products at fair prices. Simply the best company to buy from. As for this trailer wiring harness, it's the 6th one I've bought for five different vehicles. The etrailer video really helps with installation and the product works perfectly. Now if I could only stop leasing vehicles and then returning them with the wiring harness attached!
Steve
7/13/2019
The hitch is high quality! This is the 4th hitch I have purchased from etrailer. I will always purchase my hitches, wiring and other accessories from etrailer! They have wonderful support. They are on top of their game and they have won my business through their great information and their hard-to-find excellent customer service. I am impressed that they seem to compete well with other companies like [on-line retailer] in their prices, except you never get a call from [that on-line retailer] asking you if everything is okay with your order when something happens. The people at etrailer are the best! A+++ in my book.
Busted Knuckles
7/8/2019
This is a nice, sturdy product. I initially had a fitment issue, but e-mailed etrailer (on a holiday weekend) and got a response and a link to help remedy my problem, which I did without any hiccups. It really speaks of etrailer's customer service when they are willing to help solve my (Joe Internet User's) problem on a weekend. Did I mention, a holiday weekend at that? Most brick and mortars don't offer that kind of support anymore. Anyway... Great product, great company.
Aaron
7/8/2019
Have not used item yet so hard to review. Overall I am highly satisfied with every thing I order from etrailer. com. Products are price competitive and normally arrive as scheduled.
Herbert
6/29/2019
Easy to navigate site, found parts quickly, good order interface, nice shipping box. Very satisfied, recommended.
Glenn
6/28/2019
Customer service was excellent and my order was delivered on time everything is in working condition I would definitely recommend using etrailer ty
Bob
6/28/2019
I have been a customer of etrailer for at least 15 years or more! Not once have I been disappointed!! The few times that I needed help from customer service, I was provided with the best info possible! Everything was presented with such knowledge! This allowed me to finish my project with ease! I will continue to be a customer as the need comes up! Most of the items I have ordered have been either (Camper or towing) oriented!
Robert
6/27/2019
Great product and even better customer service!
Glenn
6/14/2019
Their customer service was great. Handled everything quickly and efficiently and kept me notified the whole time.
Cody
6/7/2019
Yes, I am way super satisfied and will definitely buy from etrailers again! The service was excellent, the salesperson was extremely knowledgeable and very helpful. The follow up was impeccable and especially the touch in emailing to say my product had arrived. Great company to do internet business with.
Dan
6/6/2019
I recently damaged my roadmaster tow bar and was looking at having to buy a new one . However, with the help of etrailer service people they helped be the parts I needed. They shipped three of the four parts ordered on time and fit the way they promised. They had to back order the one part, and are keeping me updated as to when it will ship. Great service from a wonderful company. I will send photos when repair is completed .
Frederick
6/6/2019
Love the customer service
Dean
6/4/2019
I could not have expected such a fantastic experience buying a hitch. installing the hitch was a breeze after viewing the video that etrailer.com posted on its site. I found it amazing that they had a video specific to my make/model vehicle. I had a few questions about my order before I installed it and found the customer service to be as good as all of the ones reported to be the best, such as Zappos.com & LL Bean. I almost found myself wondering what else I might need from etrailer.com because of how great an experience it was. I still cannot believe how easy it was to install the hitch. My expectations were set and met!
Dan
6/4/2019
Product very good. More than I expected. Looks like the heavy duty one on my son's double cab Fontier . Only problem was the holes for the mounting bolts did not line up evenly ,had to use a C clamp to lined them up. Fast delivery. Good price.
R Fog
5/31/2019
Anyone can shine when things go right. Etrailer.com even shines when things go wrong. I did not receive my hitch due to as shipper problem. E trailer immediately as answered my emails and had a replacement hitch to my door faster than I could believe. Great service! Great problem solving!! As always a great job. Thanks so much.
Arthur
5/6/2019
I got my part and it fits perfectly. I could not find this part anywhere but on your website. You all should be proud of your web-site and the way you followup on orders and the help given for installation. I was the Director of Product Development for Hunter Douglas window fashions. It is my observation that if you continue with good pre-order information, good part selection with good followup you will certainly succeed. It is nice to see a company inventing a better way in e-commerce.
Kent
4/13/2019
YOU GUYS ROCK!!!!
Jan
4/12/2019
Superrrrrr easy install and best customer service ever..
Yuli Rodriguez
3/20/2019
These guys rock!!! I've never had a bad experience dealing with etrailer thought the years odering with them, quality products, fair pricing and fast order processing and that means allot to me because I'm a last minute shopper !!! Keep up the great work!
Mike
3/17/2019
I bought this hitch based on reviews and price. I was pleased upon inspecting the product and instructions. I bought a 5th wheel camper and traveled from North Carolina to New York without a "hitch". My first time towing a 5th wheel and once I got over my jitters, I drove like the trailer wasn't there. The installation kit was installed by my mechanic. I felt better traveling, knowing it was installed correctly. This was my first time ordering from you and I have to say, your service and support was an unexpected pleasure. This follow up proves your commitment to excellence. thanks again.
Eric
2/26/2019
Very impressed!! My total cost was 1/2 of what I thought I was going to spend. The extra mile the staff has gone in assistance and information was extraordinary. I am very pleased with everything I got and am in the process of putting everything back on the trailer. The trailer is a 20ft flatbed w/ a 2ft dove tail, 12k gross. I've had this for 25 yrs and this trailer is used for everything--including 5 moves across the US while in the service. Thanks for everything, you guys are the best!!!!! Tell everyone there thanks from me.
Wiliam
2/20/2019
Great bunch of people to work with. So helpful and ready to meet our needs.
Peggy
1/23/2019
I've had this roof rack for one year (2018 Honda Fit). I really love it. I drove literally across the country with my little car and back (over 5000 miles), so much tied on to it, it's what I needed. But equally wonderful is the customer service. I could not figure out how to get it on my car (I'm not a handy person), and the man on the phone talked me through every step and sent screen shots to my cell phone to help. I could not believe the customer service. I love my roof rack. I can't believe anyone would pay top dollar anywhere else when you can get this one, looks awesome, performs perfectly.
Katie
1/17/2019
Item arrived on Christmas eve with $3 deal on ground shipping. Item was secured properly in packaging and undamaged. Completely smooth transaction from start to finish and the etrailer website is completely full of video guides for installation. Nothing more you could possibly ask of the etrailer guys. Thanks for the amazing service.
Letray
12/24/2018
I can not be more satisfied with my experience with etrailer. I'm in the military stationed in Italy, and it can be difficult to get stuff delivered my FPO/APO address. Not only does etrailer deliver to FPO/APO without a hassle, but I received my rack system in less than a week! Because I'm overseas, my credit card was getting flagged; Lisa at customer service cleared it up immediately and got my order shipped the same day. Five stars; etrailer has my highest recommendation.
Brett
12/22/2018
What OUTSTANDING customer service ! Ordered trailer hitch on Monday, received it complete, correct and on time on Thursday. Not the first trailer accessory I purchased from etrailer, and will not be the last. WOW !
Ken
12/20/2018
Just got a set of TC2533 (looks great), so all I can comment on is the service! About a HALF HOUR after I ordered the set by phone, I got an email from Brenden that "Your order has shipped!" I stand by my immediate email response: "Already? Incredible! Thanks!" Amazing...
Robert
12/4/2018
More than a product review I would like to say this company is awesome. Outstanding customer service. Very knowledgeable staff. Incredible tech support. Fast service and shipping. Unbeatable prices. I can’t express my appreciation enough for this company I would rate them 10 stars if I could.
Mark
11/13/2018
Good afternoon I found your products to be very good quality and I look forward to putting them through the paces considering I work at a training center. Your service reps were very product knowledgeable and answered all of questions and didn't push me toward something I don't want or need. I look forward to working with you guys again in the near future.
Tyreef
10/10/2018
Working on 1982 tandem axle boat trailer replacing all lights to led. etrailer is the only one I found online that gave the dimensions of their lights & as a plus videos of them. Super store they are on top of everything makes all other competitors look stupid . Thanks for everything because of your attention to detail all the lights & light grommets were a direct fit saving me lots of time not having to retro fit anything. ANCHOR'S UP !!!
Allen
9/22/2018
Fits as stated. But what I’m blown away is .. is how I was treated over the phone.. I think I found the last company that knows about rue service!! A+ people!!
Dwayne
9/1/2018
I’ve arrived at a point where I visit the etrailer website first to obtain detailed information on the products I’m interested in. I then do some comparison shopping to verify Quality, Pricing and Availability. The pricing is always competitive, but their service levels are extraordinary. The communications are excellent, and the follow-up (during ordering, after ordering, and after delivery) is top notch. I’ve ordered several times now from etrailer, and most the time they have the products in inventory ready for rapid delivery. On the occasions I’ve ordered a non-stocked product, I’ve received the products before the indicated times. An example is three different locking hitch pins all Keyed Alike so (1) key would work for all three locks. Their service levels have kept me as a dedicated returning customer. Thanks for all you do.
Mark
8/8/2018
etrailer is one of the clearest, best-designed websites I have seen for any product. There are so many trailer hitches and bike racks on the market, and etrailers' ratings and search feature enabled me to home in on exactly the ones to buy. They shipped their product immediately, and kept me informed about its delivery. I installed the hitch this morning, put the rack on it, and I am ready for vacation. I have never had a better online buying experience.
Chris
8/3/2018
Prompt delivery, notification and customer service. I'll buy from them again!
Vinson
7/23/2018
My first order was a very good experience. Product was reasonably priced and shipping was fast. I would definitely recommend this company !
Lee
7/23/2018
Excellent service !!!
Gary
7/23/2018
Just as described and fit perfect. Great correspondence regarding shipping along with fast shipping.
Greg
7/23/2018
The item was as advertised. The service was above average. I will return to this store anytime.
Jeff
7/23/2018
I was initially concerned about finding the right parts as the trailer was fairly old. etrailer had just what I needed. The website is so elegant. I was able to find the right parts quickly and with comparative options to make a final selection. The how-to videos are great. This made installation a little more comfortable. Especially when you do not perform this type of work every day. The parts were of high quality and are working as expected. I highly recommend etrailer for any of your trailer needs.
Mitch
7/23/2018
Exact Fit....Thank you Etrailer customer service!
John
7/23/2018
My experience with etrailer.com was excellent. The customer service I received was excellent. My questions were answered quickly, patiently and courteously. I received the trailer hitch I ordered in an expedient manner and a follow-up email quickly followed to make sure I was happy with the hitch I received.
Brian
7/23/2018
I have ordered numerous items from etrailer and have received quality products in a very timely manner and their customer service is outstanding.
Michael S
7/23/2018
Everything went great, products fit as they were designed to, excellent shipping and customer service was very helpful. I will definitely order in the future
Eric
7/23/2018
Everything was as shown in the picture great quality I really have nothing bad to say everything hooked up great and still working like a brand new one over a year later you're not the one to usually do reviews but I decided I have nothing wrong to say and I'm a happy customer so I decided to stop by and let everybody know that I had a great experience and I will be shopping here again thank you
James
7/23/2018
Very happy with the service and professionalism I received. Will order again from etrailer.
George f
7/23/2018
GREAT Product and service. THANKS!
Beatrice
7/22/2018
awesome ordering awesome shipping an awesome parts Thank You as always Great Servive
Leon
7/22/2018
I like your service and wouldn’t hesitate to recommend you to a friend
Herbert
7/22/2018
Great service, easy use of website to order. Perfect fit. Will order from here again as our needs dictate.
Barbara
7/22/2018
Perfect fit - very easy install (the accompanying email video was spot on). If all my orders are half as good you've got a customer for life.
Joe S.
7/22/2018
arrived fast and just as stated. I will use etrailer again, they very efficient and courteous.
Lynn
7/22/2018
easy ordering and arrived ahead of schedule. good experience
Ken
7/22/2018
This hitch is exactly what I had hoped for. It has a small profile, so does not take away from the lines of the car. It is sturdy and perfect for my bike rack. I could not be more pleased with the hitch receiver and the service provided by the folks at etrailer.
Kathy
7/22/2018
Great website, ordered screws needed for my bike rack. Customer service was great, was emailed statuses of my order and receieves it way before the expected delivery date.
Rick
7/21/2018
I was a first time customer. I found Identifying the part and by the proper part number here was so easy. Placing my order and paying for it on this web site was a breeze. Other firms could take a lesson from this web page. My order arrived to in a week and I made the repair I needed to, thanks to "etrailer.com" I bookmarked this site for future reference and to share with others. Nice job etrailer. Please don't change anything your doing - you have a winning solution.
Robert
7/20/2018
I had a problem with the function of the first product I ordered. I contacted this company and received an immediate replacement. I then realized that this particular model was not good for me. Not only did they send me the replacement that I requested, but they credited my account for the first product. I don’t think I’ve ever dealt with a company that has been so responsive and their customer service as this company has been. I would highly recommend them to anyone, And I will never use another company for my trailer needs. Their customer service is outstanding.
Joan
7/19/2018
Excellent quality Excellent delivery Excellent price Excellent on line video info
Michael
7/14/2018
This is a great company. They were very helpful over the phone and directed me towards exactly what I needed for the right fit. The product arrived on time and worked just as they said it would. The company followed up as well to make sure all was well. We need more companies like this in the world, with actual people (not computers or call centers) that know what they are doing and care about customer service.
Brian
7/14/2018
I’ve never took the time to make a good review on a company, but this company I felt deserved it. etrailer took the time verified and changed my order after I already paid to make it correct, speedy shipping, easy install instructions, great quality product. Couldn’t have asked for a better experience.
Jamie
7/14/2018
Product great! etrailer and the employees are #1!! Best Customer Service ever. Will buy from again and again.
Patricia
7/12/2018
When I placed the order it was less than 4 hours that I got confirmation that my items were shipped, excellent service will keep me placing my business with ETrailer Corporation!
Bryan
7/8/2018
Your service is unmatched. I ordered a hitch from you previously and it seems like it arrived just after I hit the send button . Is there any way you folks can take over the government? If so I would vote for you. I just placed a second order with you. The service was unbelievable. The order was packaged well and best of all, the quality of the merchandise was very good and EVERYTHING fit great. I will order from you again and hope other use your service and pride. I'm glad there is an option other than dealing with RV dealers that are rude and often act like they are the only game in town. Well they aren't! THANK YOU FOR CARING.
Stanley
7/1/2018
Cover fits great and was exactly as described. Let me add that I couldnt be more pleased with etrailer...their products are always as advertised, their shipping is fast, their communication and customer service are uncommonly good and always reassuring. I highly recommend doing business with etrailer.
Steve
6/27/2018
I am submitting this review even though all of your customers MUST know you have one of the best, if not THE best, trailer company in the USA. You have the best products, the best selection for various applications, and no other company can beat your prices... I already purchased a lot of your products and believe me when I say I did extensive research on the exact same products before submitting my orders due to my limited funds. All of your staff are kind, courteous, patient (when it comes to helping a trailer-newbie, such as myself) understanding, very knowledgeable, and professional. Submitting an order is easy, and all of my various orders where shipped almost instantaneously and arrived on schedule. You are the best... and then, there are all the rest! Thank you for having such a great operation!
Craig
6/23/2018
I received item within 3 day with no extra fee. Very good customer service!
Eva
6/18/2018
Arrived on time and exactly what I needed. 3rd Purchase from eTrailer and I couldn't be happier
Justin
6/18/2018
Have not done the install. Hiddie service Excellent . Will shop with you company again.
Martin Metzger
6/18/2018
Worked out great. No problems. Great service!
WB
6/18/2018
Great product. Great customer service. Original product that I ordered was not in stock but they found a replacement and sent it out right away. Quick responses and great to work with. I will be back in the future.
Tim
6/18/2018
Easy to install with the instructions provided. Has weathered well. Wouldn't buy from any other source if etrailer offers it.
Ann
6/18/2018
Wow. Super easy to install. Product came in super fast. I'll will definitely buy from these guys again.
Jerry
6/18/2018
Customer service was very helpful. Initially I ordered the wrong part. They told me how to sent it back and I was refunded with no problems. They told me which one I needed. Ordered that one and received it within a couple of days. Don't do it yourself. Order through customer service. Great group of people.
George
6/17/2018
Ordering was easy as was delivery
Mark
6/11/2018
Transaction was perfect...start to finish
Edward
6/11/2018
I had been looking unsuccessfully for a lens replacement for my 1989 trailer. Finally found one at etrailer.com. Website was easy to navigate, ordering was easy, and part arrived in a couple of days. Very satisfied all around with etrailer.
Dean
6/11/2018
Great product , fast shipping, customer service is the best in the buisness
Alfred
6/10/2018
worked out great. Had it installed by my volvo guy. Just came back from a trip to moab pulling our popup camper. Thanks for helping me make some great memories with my family.
Jay
5/30/2018
Great Idea and great Item "" very very satisfied with it they say good things come to those who wait"" I truly believe that. Great company nice response to a very small problem " and they deliver on time very NICE "" PEOPLE WHO CARE" I LIKE THAT" GREAT COMPANY TO DO BUSINESS WITH.
Andre
5/20/2018
After much research and deciding which tow bar to go with as this will be my 1st flat tow experience I went with the Nighthawk RM-676. I ordered on a Monday and received on Wednesday. I'm glad I went with the Nighthawk due to the weight and ease of use. I have not had a chance to use yet but will follow up after I get everything else ordered and hooked up. There was a gouge out of the vinyl coating on one of the safety cables and I contacted etrailer and they said they will be sending out a replacement. I like dealing with etrailer as their customer service is the best.
Michael R
5/19/2018
Wow! Microwave arrived in good shape with excellent packing. Trim part same, excellent packing. All this and a great price, Who says small business are dead & dying? God Bless You for the professional manner in which you treated me and got me my item. Thanks!
Phillip
5/10/2018
T-one Harness. I could have bought it at a national auto parts chain ( they are less than helpful and 9 times out of 10 they sell you the incorrect part.) I like etrailer, They do what they know and know what they do. They also have great people in Customer Service. Customer Service based in America by Americans. etrailer is my go to place.
Larry
5/4/2018
After an awfull experience with a major supplier of hitches which also does moving were they ordered the wrong hitch for my car; I turned to etrailer and they were just handholding incredible. Not only did they find the right hitch that fitted my car perfectly, but delivery was right on the money and tech support just incredible. These guys are it concerning hitches and racks, don't bother with anyone else.
Jose Torres
5/2/2018
Great Products at Great Prices with Great Service ! I Wish more companies were just like this one ! " - Enough Said ...
Bill
4/30/2018
Great product. And etrailer CS is the best.
Russell
4/29/2018
This company, etrailer.com, is unbelievable. In a time when getting any information from any company is so difficult, these guys stepped right up to the plate. It wasn't tough for me to figure out which Equil-i-zer I needed, but it setting it up, even with the available videos, I had questions. They answered the phone right away, had the answers I needed to confirm a correct installation, and all was well. Great product with great support. While my trailer was in storage, my spring bars were stolen. This order was for the bars, but the hitch is unbelievable. Excellent products. I would recommend this company with all 5 stars!! Thanks you guys!
Richard J.
4/28/2018
Extremely pleased by the cost, service, shipping time and product. 5 stars is not enough.
Ricky d.
4/20/2018
amazing customer service!
Melonie
4/15/2018
You guys are great. I like the way you do business.
Robert
4/14/2018
Top shelf quality parts, always in stock always on time if not early. Very professional and great pricing. What else could you want from a company.
Stoney C.
4/12/2018
etrailer.com is by far the best source for Thule parts and pieces! I searched online for weeks for the right parts, for the right price, and I found EVERYTHING i needed and more at etrailer.com! Their shipping costs were very cheap and the parts arrived quickly. I kept adding more and more to my order because I found so much great stuff here for an AMAZING price! etrailer.com has a new customer for life! Service was excellent, and they took care of all my needs immediately! I even had to change my order 2 times and it was SO easy to work with their customer service staff! I cannot say enough good about my experience ordering from etrailer.com. Truly a PERFECT online shopping experience in every way! THANK YOU etrailer.com!
Matt
4/10/2018
great product super service
William
4/7/2018
Curt Trailer Hitch for 2016 Hyundai Tuscon =================================== Great hitch: Solid (45 lbs), well-engineered (welded steel tubing), easy to install (8 bolts, 45 min, online installation videos, did not need to move muffler assembly) Great price: best I could find on the web, was at least $100 less than local shops Great service: etrailers.com is ON THEIR GAME, following up at every step of ordering and fulfillment, they wasted NO TIME at all. I'm coming back for everything trailer related.
Robin in Colorado
4/6/2018
I was searching high and low for a broken replacement hub, bearings, grease seals for an old "built by a farmer 40 years ago" trailer. The sales rep at etrailer helped me identify the proper hub, bearings, grease seals, etc (and this was after speaking to several other dismissive suppliers). All of my future business will go directly to etrailer.com without visiting another site. Prices are fair, delivery was fast and service is unparalleled.
Patrick
4/4/2018
found what we needed inexpensively. got what we ordered promptly. what's not to like?
Andrew - lake forest park, WA
4/3/2018
I have done business with etrailer for many years. Be it trailer hitches, tow bars, brake controlers, mirrors - the list goes on and on. Everytime I do a new transaction with them their service, attention to detail and customer satisfaction reinforces to me the rightness of my decision to only do business with them. I have no idea what I will need next but I do know UNEQUIVOCALLY it will be with them!
John
4/2/2018
Love etrailer! Always able to find just what I need!
Rod
4/1/2018
Part fit like a charm. Fair price and Super fast shipping. Thanks
Jose
4/1/2018
(March 2018). This is more of a review of the service rec'vd by etrailer.com rather than on the products themselves; I just rec'vd the shipment and have not had a chance to use them yet - its still winter here and the camper is still under snow. But, the service is exceptionally good and worth noting. Many retailers won't ship to Alaska for some unknown reasons. They don't know that Anchorage is the fourth largest cargo hub in the western hemisphere and generally, when we do order items we get them well before the shipper tells us we will. Why? Note mention of hub earlier. Dah. I order items in the winter months well ahead of summer so that I have them when I need them. The items sit in my garage patiently waiting for me to use them. etrailer.com has very good customer service. Far better than [other online retailers]. I have placed orders with etrailer.com and if it can't be filled or they need additional info, they call me! What? Call me? You betcha. Excellent and very much appreciated. When I do rec'v them, the items are all well packed and after delivery, they send a follow up message. So, yes, I will continue to order from these folks.
Edward
3/29/2018
I went to two of the three auto parts stores in our little town thinking that a plain brake hose could be had. Turns out that brake hoses these days are all model specific and the clerks politely refused to help me without a part or model #. So I searched the internet and finally found exactly what I wanted here at etrailer. Not only that but the price was very fair and shipping cost was surprisingly low. Delivery was prompt and the after sale follow up from the folks at etrailer gives me chuckle...I ain't never seen this kind of "takin' care of business" for a little $26 order like mine was. This e-business is a "favorite".
Jack
3/27/2018
It is exactly what I hoped for when I ordered... i normally like to put my hands on something before I buy it ... guess I'm old in some ways... and when I received it it installed without any problems... so for it being the 1st thing ordered on the internet without any help from friends and family it was a pleasant experience.
Eric
3/27/2018
Awesome product just what we were looking for! We have ordered a lot of things through etrailer and they are always on time and the correct part. Great Company!!!!
Libby
3/27/2018
No need to search elsewhere, this IS the site for all your trailer needs. Extremely happy with my purchase. I just ordered bearing kits for the trailer too. Really don't know how etrailer can offer such low prices on great products and free shipping on orders over $100. Thanks
Robert P.
3/24/2018
Very pleased with the web site and the ease in ordering. All the products I've ordered arrived within a few days and in good condition. All the products have been of great quality. At times where I have made misjudgments when ordering, it has been very easy to return and get credit. I am very happy with etrailer.com and will recommend it highly. Thank you for your great products and service.
Harold
3/24/2018
Hitch was made great. Company was super fast on sending order. Rep was super nice on phone ordering.
Donald
3/22/2018
I do not go anywhere else but etrailer.com. They have everything and deliver it fast. Great customer service.
Kenneth
3/18/2018
This seller and company is great. Always fast shipping and friendly services
Jenni
3/16/2018
I have been beyond satisfied with orders I've placed... Great prices Great selection Great service
Jason
3/13/2018
Great service and products. Thank you!
Del
3/13/2018
Great fast service and product
Cecil
3/13/2018
Just what I needed and service was fast. Thanks.
Richard
3/12/2018
Never rated because I never used them. Still in original packing. Never got trailer. Bought mirrors to soon. I give you excellent rating on your delivery, follow up and concern. If I ever need anything that you provide I will definitely choose etrailer!
Charles
3/12/2018
We have ordered several products form etrailer and have always had a great experience. If I need any other product I will order form etrailer. I highly recommend them
Randy
3/12/2018
Thank you for your service Locating this item was a real challenge Being my crestflite V174 was vandalized Thank you This boat has memories that last a lifetime The burden and heartbreak Has been healed Thank you for providing hard to find items I guess the internet is good for something
Anna
3/12/2018
Excellent service all the way around. Great product, fast shipping couldn't ask for better service!!!!!!!
Steven
3/9/2018
GREAT! GREAT! GREAT! Service and product. Guess that about says it for me! Thank you!
Cecil
3/6/2018
Customer service is excellent.
Romain
3/2/2018
Everything was as ordered. The person that I spoke with was so patient helping me find exactly what I needed and was delivered days before I expected it.
Michael
3/1/2018
Great product and easy to install. Just what I needed for my trailer. Next day free shipping. Very satisfied could not be happier with the staff and products. Customer for life.
Troy
2/28/2018
Great service, quick shipping!
Nik
2/26/2018
Fastest and easiest transaction I have made. To my door in less than 48 hours.
Chad
2/23/2018
Best customer service!
JohnP
2/23/2018
Way beyond perfect!! In service, help, speed ! Simply everything!
Gary
2/21/2018
I have to say this company has been great! I shot them in a question on adding some axle risers for our ‘17 R-Pod. And not only did they get right back to me but offered me multiple options & few other things to consider while taking on this project. I really liked that it was like talking shop with one of the guys and I appreciate the time they took to help us out. I know it sounds like I have a bromance with this company and yes I have been bragging to friends about these guys but I believe this company had my back and wasn’t just trying to sell me something. Thank you to all at Etrailer Corp. See on y’all on the mountain.
Josh Tombs
2/20/2018
a very good product but more importantly this company is TOP NOTCH AND CARES ABOUT IT'S CUSTOMERS
Kerry
2/17/2018
Great products at great prices. Shipping is quick, easy, and lowest price around. Purchased quite a few items from etrailer, always pleased. Very helpful, knowledgeable staff. Returns are NO problem.
John MB
2/15/2018
All products we've ordered from you have been top quality. We especially appreciate your how-to-do-it videos, which are invariably excellent. The time or two I've needed to contact you resulted in very attentive and personal service, a scarce commodity these days with online companies. The bottom line: etrailer.com does an excellent job of serving its customers with a wide range of products, excellent information on them and top flight customer care.
Robert
2/10/2018
WOW!! I found the product I needed for finishing up a project, and 48 hours later it was on my front porch! Not only that, but Lindy, the girl who helped me with the purchase, could not have been any more helpful, or knowledgeable!! etrailer, you're doing a world of good, and I look forward to further purchases with your great company!
Bob
2/7/2018
LOVE these folks @ etrailer!! Super friendly. Customer Service driven (for real). Great line of products at really reasonable prices. Fast shipment with reliable communications. If you need something, and want to avoid a lot of comparison shopping... give these folks a shot.
Gary From Colorado
2/6/2018
As always, I very satisfied with my purchase from, etrailer. I have bought from them before and always get great service and products. Of course Ole George, keeps me up to date on my items and information about shipping, and even lets me know when it is delivered. I think he has a spy cam somewhere so he can watch over the items. Not sure how he does it. etrailer has to be a family owned business, as they care for the customer like family. Many thanks to all the etrailer employees for making my purchases a great experience! P S They didn't pay me to write this.
Donald d
2/6/2018
Loyal / Reliable / Honest people accompanied with quality products = Great Business. Looking forward to using you guys in the future, Thanks
Drew
2/5/2018
The product is great...exactly what I asked for. But, more importantly, the service from etrailer is exceptional. They always help me select the right part for the job. Orders show up on time, every time, and they keep me posted on the order status. I usually get a confirmation of shipping moments after the order is placed!.....how do they do it? Awesome service. Thanks to Angela and the rest of the Customer Service gang.
Steve
2/2/2018
I haven't yet installed the product but I did want to comment on the service--Outstanding! My order was processed promptly and shipped quickly. I received an email notifying me of the shipment and tracking information and a follow up after delivery to make sure all was well. Frankly, I was surprised. It seems as we move more and more towards e-commerce, the service-after-the-sale has been diminishing. Kudos to etrailer.com and George J. for demonstrating that some companies are still customer service focused. Great job and thanks much! I will be a return customer.
Mike
1/30/2018
Kind of a hard bolt to find. etrailer had it and shipped it expeditiously...all the way to Hawai'i!! Mahalo for your help.
Kirk
1/30/2018
I was checking on the internet to get a new wheel for my trailer could not find one anywhere, most salvage yards don't sell them. they just recycle them. I was going to get a tire locally. I found I could get a wheel tire combo ready to go cheaper than I could buy just a tire locally. I had a question about the offset and typed it in on there website and wasn't long they answered all my questions. so I ordered two combos late on Thursday afternoon. I got an email the next day saying my order would be delivered on Monday. I thought to myself there is'nt anyway they can get them here that fast , but bygolly they did. they were aired up ready to go. also anything over $99 free shipping. great deal,great service. if I need anything else for my trailer it will come from etrailer.
Doug
1/29/2018
Product is good, but the customer service is even better.
Jonathan
1/29/2018
These folks "etrailer" are GREAT to do business with!! I shop around big time, and have found that these people have such a wide variety of items just just seem to hit that "sweet spot" of fulfilling my needs. Quality items at super competitive prices. GREAT communications, and FAST shipment. I will hone in on "etrailer" when I need anything else. Thanks you guys (and gals)
Gary
1/24/2018
Exactly what I needed at a fair price. Shipping was prompt and updates were sent throughout the process. Great customer service!
Craig
1/24/2018
There is not much to say about buying a boring part like this other than the part availability, perfect fit and quick service that etrailer.com consistently provides. So the 5 stars is for etrailer in general. I will be a return customer over and over for sure. Thanks etrailer for being there and doing a great job for us.
Jack W
1/18/2018
Great customer service
James
1/17/2018
Super Fast Delivery! Correct and QUALITY parts!
Daniel
1/17/2018
Good product easy to install shipping was quick no problem will order from etrailer agin the sales person knew the product that’s a plus thanks
Steve
1/15/2018
Great customer service and quick delivery of product.
Robert
1/13/2018
Best service of all e retailers. Prices are very good and shipping is fast. Ordering is simple.
Teryl
1/11/2018
Always great products and great customer service at etrailer
Stuart
1/10/2018
Good quality product and friendly staff..
Rodney
1/9/2018
All their products are of good quality and the customer service is even better. Definitely will be buying from them again in the future.
Osvaldo
1/9/2018
I am very happy with the items from etrailer. All are as described on the site. Besides selling high quality products, etrailer also provides excellent customer service. Keep up the GREAT work!
Joseph
1/9/2018
I really enjoy working with etrailer. They have great products at a fair price and when it comes to service they are second to none. I have ordered several times from them and I am always impressed with the way they handle my orders. etrailer has help me set up my 24 ft. cargo trailer with all the etrack and accessories then I needed an auxiliary transmission cooler and they had exactly what I needed. I want to thank the entire team for doing such an awesome job. You guys are great.
A. keath
1/9/2018
Great Company Good Service.
Neal
1/6/2018
Great prices, excellent customer service and fast delivery - what more can you ask for?
Woody
1/4/2018
Good morning, I wanted to let you know that your company is outstanding! I have been purchasing parts for my trailers for years from you folks. My orders are always correct, you carry all of the top products, your instructional videos are extremely helpful, you keep the customer up to date with shipping status, even with regular shipping I've never waited longer than 5 days to receive my order. I recently purchased a fifth wheel trailer and found out you also sell RV accessories. Before realizing that I had made some purchases from [an online camping equipment retailer]. They couldn't get either order correct. Their warehouse never received one of my orders, parts shipped separately from one another, one order was canceled because they thought it was the original order they messed up on. Anyways, I have since made RV purchases from you and will continue to do so. It's probably not often you hear feed back about your company but I just wanted to let you know you have a customer for life, and I have and will continue to tell friends how great your company is! It's nice to do business with a company that cares about its customers like you do. Manufacturers should be chomping at the bit for you to carry their products. A tip of the hat to etrailer, you've really got it figured out!
Brian
1/4/2018
This product was exactly what I thought it would be. The customer service that etrailer provided was excellent. The customer service alone will bring me back.
Deston
1/2/2018
The hitch cover that I purchased was as described and an excellent product. I continue to be thrilled with the site, service and products at etrailer.
Robert
12/27/2017
Had the exact part I needed and arrived as promised. Very happy with results from eTrailer Corp. Will definitely keep them in mind the next time looking for parts. John C.
John
12/26/2017
Extra effort provided by the employees to ensure quick delivery, even during the Christmas rush. Thanks again.
Keith
12/26/2017
Ordering from etrailer was easy, quick, and all products perfectly fit the description. Will order from them again if needed. Thank you!
Kevin
12/26/2017
My hitch was delivered the next day! I had it put on and was done in about 45 min. The ease and speed that I finished this project made me feel like the Man! Who ever designed the assembly is a genuis. I was able to put my mothers chair lift on her car and my back Thanks You.
Jonathan
12/24/2017
Thule Keys-- Was down to one key for my cargo box rack. I sent etrailer the key code with the order and there you go. Two more keys gave me peace of mind. Great price, fast shipping and careful packing make eTrailer the go to website for all your trailer and RV needs. We have bought a fair amount of parts, merchandise and presents from etrailer. They never disappoint and answer all questions with a lot of knowledge and good cheer. What a great service team. Recommended!! They know their stuff.
SteveGee
12/23/2017
The Instruction states that this is a 20 minute job. I built HotRods so I know a little about working on cars and Trucks. My wife don't know how to put a socket onto an 1/2 inch extension so I decided to let do this job. I sat in a chair and read the instructions to her and helped her with the tools and she installed this hitch in less than 45 minutes. I was impressed. She was happy because she didn't even get dirty. Thanks etrailer.
Jim
12/23/2017
Great Price!! Great Value!! Bought a used trailer and the tires were in bad condition. Found the exact tires I needed from etrailer.com. Their tires were less expensive than ALL the tire dealers in my area (including having the new tires shipped)...actually got two new tires for just a little over the price of one tire from most tire dealers in the area. Called customer service at etrailer.com to verify the price and tire information, and was very pleased with how knowledgeable and friendly they were. I'll always order from etrailer.com in the future!! Keep up the good work!!
Doug
12/23/2017
Great product and even better customer service. I will continue to shop at this website in the future.
Andrea
12/22/2017
Great products, prices, easy to use web site, met delivery promise during busy Christmas season.....I will buy again and I will recommend.
Robert Noffke
12/22/2017
Placed order on a Saturday and item was packed same day. Received on following Wednesday. Same item was on another well known site for $[XX] each plus shipping. I got two steps [that were less expensive than a competitor] plus FAST Shipping. They even tried to answer my question on how to properly mount the item on my Dog Box. I did not even know what thickness the alum tubing was I was mounting it too. My wife's cousin made it for me and he died a few years back. Attached are pictures of the finished job. I have bad knees and it is hard for me to get up and down. I even have a step that drops from under the bumper to step up on the tailgate.
Wilton
12/22/2017
This is an etrailer review. A great buying experience. Fantastic communications, customer service & delivery. I had a special request and they accommodated me, no questions asked. It just feels like a customer first environment. The delivery was prompt and the packaging was top notch. I highly recommend etrailer and I will definately use them for any additional products they handle. I can't say enough good about this company. Thank you Michelle and George for great service.
Tom K.
12/22/2017
Simple. Quick. Reasonable. Awesome! Had order in 3 days easy to install, Exact replacement.
Wayne
12/22/2017
Tarp fit like a glove and arrived very quickly. Customer Service, specifically Yvonne R., was extremely helpful and knowledgeable about this product. She was able to correct a mistake I had made with my initial order with ease. I will recommend etrailer to anyone in the market for the products you sell. Thank You.
Scott
12/22/2017
I ordered a product that was intended to be a Christmas gift, and it was already a little too close to Christmas. The part was out of stock and the staff had the insight and courtesy to call me personally and ask if I would be OK with the same product, just a different brand so I could gift on time. I really appreciated them going the extra mile and providing personal service. I received the product with time to spare! Thank you etrailer!
Stephanie W.
12/22/2017
Hi, I have bought this hose from several other companies and when I get them it has a tag saying Mr Heater. It seemed Mr Heater is a supplier for many other companies, well they never worked. This hose allows more gas before going into bypass mode. So my gas heater and gas refrigerator and gas stove can all work at the same time, or I can just use one of these without any problems. Plus this hose has a steel braiding around it so it cant get cut or worn from rubbing on sharp edges. And the best thing about it is the price is so low. We live in our RV full time and this hose will last for as long as the trailer. It's too bad they don't use a hose of this high quality when they made the trailers. And Etrailer.com shipped it out right away. I will only buy my trailer supplies from etrailer.com from now on, they only sell higher quality parts and at a fair and low price.
Neilson and Nilia Shepard
12/22/2017
I'm feeling totally awesome right now cause I got this installed! I've never attempted anything like this. The step by step instructions and videos were all I needed. I'm glad I didn't pay someone else for this work. Thanks to you guys I feel more confident and ready to hit the road from Alaska to North Carolina!
Marisa
12/22/2017
Great product, Fast shipping!! Top Notch customer service!! Thank You!!
Joe
12/21/2017
This is a really great company . Awesome service! Buy with confidence!
Joe
12/21/2017
Got a great price on two tires for my log splitter. Also my shipping was upgraded for free. Perfect transaction and will for sure purchase from etrailer again. -Shane
Shane
12/21/2017
The tow bar, hitch, and plug assembly was the exact fit and even better quality than I had expected. The price was right and I received it all in only 2 days...! I highly recommend etrailer.com. They have everything you need in one place, excellent customer service, and quick delivery!
Eddie
12/21/2017
The jack works really well! There was an issue with the first one I received being damaged in shipping but etrailer spoke directly with the manufacturer where it was drop shipped from and they immediately sent a new jack. Wonderful customer service from etrailer and Ultra-fab.
Joshua
12/21/2017
Super response and delivery. especially this time of year. I will be shopping early next year for more items. Thanks again. Dave A
David a
12/20/2017
Great price, fast shipping, terrific customer service, and a really well made product. Super easy install. Thanks George!
Josiah
12/20/2017
Excellent experience throughout buying process. Website was clear and easy to use, product was shipped AND arrived as promised, and customer service was engaged from order placement to fulfillment. Absolutely recommend and Will definitely use again.
Jonathan
12/20/2017
Worked with Michael E. He was very helpful in making sure I had the proper wiring for my application. Very satisfied and recommened etrailer for all of your vehicle accessory needs !
Mike
12/17/2017
Only place on the Web to order parts for trailers, best site an d service.
Allen
12/15/2017
Very good business to work with.Helpful employees. Product arrived a head of schedule. The "Master Hitch Lock is perfect. Great product. Will buy more.
Steve R.
12/13/2017
exactly what i ordered. great fit and when the first order didn't contain it, customer service is second to none they sent another right away. will definitely continue to do business with you
Taylor
12/13/2017
The Westbar LED Agricultural Light was exactly what I wanted and is a verv bright and eye catching at night. Molly S in Customer Service was very helpful in helping me out when one of the items I ordered was out of stock (Dielectric grease) and suggested a good substitute to me. She helped straighten out the billing and then expedited the order. I know that I can count on etrailer for great service.
Anthony
12/13/2017
This is the second time I have ordered from ETRAILER and I have been very impressed.
Chris
12/13/2017
They did great job getting the right one to me
Bob
12/13/2017
Worked perfectly and good quality. Also, the delivery came sooner than expected which was a nice surprise. I would not hesitate to buy again from etrailer.com.
Karl M.
12/13/2017
I want to express my appreciation for your prompt service. I received the shipment the next day although you indicated my order was too late. This was a great help for me. Keep up the great work and I will be a return customer if I need anything else.
John
12/13/2017
Thanks for quick shipping
Ryan
12/13/2017
I am so relieved! And thank you so much for staying on top of everything and making sure the delivery is correct and prompt. It is such a relief to be able to order from a reliable company still. I really needed that after my horrendous experience with another site. I always highly recommend etrailer and will continue to do so. Many thanks to you and your team for a painless experience.
Lori B
12/13/2017
If you knew me, you'd probably call me one of the biggest cheap skates you've ever met. On many items I buy, it's usually the lowest price that wins over maybe shipping time, brand loyalty, etc...... BUT even if etrailer is close (and when you weren't, you price matched + when noted), (and I do compare), your very fast shipping, (I don't think I have ever ordered something that you didn't have available that was out of stock or back ordered), and excellent web page makes ordering the available brands of hitches and wiring harnesses for my exact vehicle a breeze. I have never had any issues with any of the orders I have made with etrailer. AND the links to installation videos right on that page makes install prep much easier. Keep up the good work.:)
Mike C
12/12/2017
Very fast shipping great to deal with
Steve
12/12/2017
Great service and quick delivery. Highly recommend
Mike
12/12/2017
Great product. But the service from eTrailer was the best.
Al
12/12/2017
You should teach other companies how to do business, very professional,and on time good job
Russell
12/12/2017
Wow! Just got home and had a FedEx envelope at the door... Emailed you yesterday about this issue - and you made it right... and you did it fast! Your customer service is awesome... Thank you!
David M
12/12/2017
GREAT SERVICE WOULD SHOP WITH THEM AGAIN
JESSIE M
12/12/2017
Fast delivery. Great product. I will use y’all again. Thanks. Hershel
Hershel
12/12/2017
On time and quick good job
Catamaran boatyard
12/12/2017
Omg!!! Thank you thank you!! I have ordered before and it was quick but this is awesome. My friend Mark orders from you also and he said your service can't be beat!!!
Judy H
12/12/2017
Order was quick, shipped and received, third order with etrailer and all orders arrived as planned. Buy again
Edward
12/12/2017
Product was ordered and shipped with ease. etrailer is easy to work with, will definitely buy from in future.
Bryan
12/12/2017
exactly what I ordered great company fast shipping will do business with them again
Rodney
12/11/2017
While I just got the hitch today, it is like the one in my old truck. So, if you have one, it does the job, better to stay with what you know. I find I'm using etrailer more and more for the things I need. The prices are competitive and service is spot on. Couldn't ask for better.
Clyde
12/11/2017
I must say of all the companies i do business with you have got to be the top of the list. Delivery on time and packaging that stays together even though the carrier is sometimes rough in handling. This is the first time for me to brag about a companies treatment of a customer. I am in business and appreciate good customer care. Karpov up the good work and you will remain successful. Paul G
Paul
12/11/2017
Great product... high quality materials... easy installation... Thank you etrailer.com for the great communication regarding my order!
Jim
12/11/2017
Great hitch. Excellent customer service and fast shipping.
David
12/9/2017
excellent product,excellent phone service,and it was delivered 4 days earlier than expected.will keep dealing with etrailer .com
David
12/9/2017
Excellent product. Excellent price. Fast shipping and response to my questions. What more can I say?
Charles
12/9/2017
I have not opened the box yet, but I am sure the quality of the products will be fine. The courteous ordering, service and fast shipping makes me confident my order will be fine.
Charles
12/9/2017
I was very impressed with the personal attention I received. It took a little while to get the product from the factory, no problem it wasn't an emergency. Very nice people I will deal with them again.
Charles
12/9/2017
This 15am dog bone worked perfectly. etrailer’s customer experience was the best I have received. I’ll be looking to etrailer first in the future.
Phillip
12/9/2017
Excellent product, quick shipping, outstanding customer service! I’ve been dealing with etrailer for several years and they always have exactly what I need at a price that can’t be beat. Ba-ba-boooeeyyy!!
Red Eye Nick
12/9/2017
Excellent product, and delivery on time. I recommend this supplier 100%
Rafael
12/9/2017
Great Product & technrcial assistance
Roy C
12/9/2017
Excellent product. Been a RV guy for 30 years. etrailer is absolutely a great online store! I am always fascinated with the outstanding customer service! You have set the bar for all to achieve! Thank you for the excellence in customer service! You stand out!! BT
Brian
12/9/2017
etrailer has been my go to online store for items that I need and they carry. Always fast shipping and great communication along with quality merchandise. Thanks again.....
Randy
12/9/2017
Great company to work with!!! Prices are very fair and the communication throughout the transaction is extraordinarily! I will absolutely buy from here again and will use this transaction as an example to my office staff as how customer service should be.
Joseph
12/8/2017
Contacted Jennifer at 4 PM on a Wednesday informing her that I ordered the wrong size axle spring conversion kit. I asked if she could do her best to get it to me as soon as possible. Whatever she did, it was on my porch by 8 AM the next morning. Job Well Done. Will use again
Tom
12/8/2017
Items were shipped quickly, packaged well. I am very pleased with service and products, they were exactly what I ordered. Thanks erailer, great place to buy from.
Michael
12/8/2017
Excellent experience! Easy DIY because of perfect fit of product. The product is fairly priced and was delivered on time, as promised, in perfect condition. These guys really know what they are doing!
Kurt A.
12/8/2017
excellent service, good price.
Stephen
12/8/2017
Very helpful staff member. While speaking with him Ups pulled up with my order. Thanks again.
Thomas
12/8/2017
Super company Great products and price is right. Brad F.
Brad
12/8/2017
Excellent customer service, excellent product and fast delivery. Buy with confidence.
Deborah
12/8/2017
Items arrived quickly! Everything was priced well! Will definitely buy from again! Thank you!
Christina
12/7/2017
It great place to deal with and good communication and fast delivery . I will always buy from them
Mike
12/7/2017
Why do I order from etrailer? The one word answer is excellent. From sales to customer service, they always meet or exceed their performance minimums and deliver.
Manuel r
12/7/2017
Staff was very helpful. They had item I needed in stock and offered many delivery options. Would highly recommend this business. Thank you to the great service. Sincerely Joe's Auto Service.
Joe
12/7/2017
Great customer service with my custom order. I ordered 4 locks with specific instructions on how they were to be keyed. Arrived exactly how I requested. Very hard to even talk to someone now a days much less have them take the time to listen and follow through. I will definitely recommend and use etrailer again.
Bruce
12/4/2017
Awesome product! Why don't these come standard on motorhomes?? Totally worth its weight in gold! I have a 2018 Thor Hurricane 30 ft Class A. Every gust of wind, passing semi, and rut in the road caused the coach to veer and sway. I fishtailed twice while driving because of a passing semi and a rut in the road. Now it drives like a dream! I am much more relaxed and don't have to constantly correct the steering. Several times, I have had the coach swerve due to wind, rut, or what have you, and before I can make a steering adjustment, the coach self corrected. It was simple to put on (I am by no means a mechanic), and worth every penny. I added this with the rear anti sway bar (also from etrailer) and now it is like driving a large truck down the road. It isn't what I would consider pleasurable (it is still a motorhome), but it definitely doesn't suck anymore. Seriously, these two items should be standard on all Class A motorhomes! Luckily they are easy to install yourself. Crystal K from etrailer also gave excellent customer service which coupled with the awesome product really made a great experience. She answered my questions beyond what is written on the website, followed up with email, and even called me to follow up when there was a communication issue (which was my fault by the way.) She was pleasant and professional. All in all, a really great experience and totally worth my time/money!
Eric
12/4/2017
Great help finding exactly what I needed. Received parts exactly when promised. Parts were in great condition and were exactly what I ordered and needed. Thanks etrailer.com
John
12/4/2017
Just what I ordered and received in great condition ahead of time Excellant!!!
GeorgeT
12/4/2017
Great product. As always great service from etrailer.
Rolando
12/4/2017
Quick shipping, reasonable cost including for the shipping. Exactly what we ordered. Excellent service and follow-up!
Jean
12/4/2017
Excellent customers service when I had questions and delivery was exactly as stated. I would highly recommend etrailer to anyone shopping for relevant parts.
Dirk
12/4/2017
etrailer to me the only place to go
Charles
12/4/2017
The best site on the internet for ordering anything hitch related! Got everything I ordered and it's all as expected!
Derrick
12/4/2017
Outstanding Professional Service as always
Henry
12/4/2017
I purchased a few inexpensive products from etrailer, The customer service was great, I will recommend them to everyone I know, there was a small glitch when I placed my order, no fault of their's and they were very quick to call me and email me and resolved the problem immediately, this appears to be a company with people that have great value in their customers and take pride in their job, I think most companies today can learn from them thank you very much Lou. AAA+++
Luis
12/4/2017
I am extremely happy with this purchase. The wheels are beautiful and better than expected. I would most definitely recommend etrailer.
Robert
12/3/2017
Part works Great for our Roll & Tote disposal. Your website is very useful & easy to understand. Highly recommend. Will be back for future parts & items.
BJ.
12/3/2017
Fast shipping at a good price.
Steve
12/1/2017
At this time I cannot evaluate the brake assemblies I purchased, I will be installing them in the coming spring time to replace my current assemblies. My original brake assemblies look a little more robust than the ones I just purchased, they lasted 10 years with quite a bit of towing, but we will see how the new ones hold up. I have ordered twice from etrailer, so far I would say they are the best internet vendor I have done business with, fast shipping & they know how to package heavy items for shipment. That's all for now, two thumbs up.
Ernie W.
12/1/2017
The guys (and gals) at etrailer are great. So knowledgable and helpful. Shipping was fast. Their Customer Service is some of the very best. I REALLY appreciate being able to talk a human being instead of incessant chats or emails. Keep up the great work. I strongly recommend etrailer to any potential customers. PS This is NOT a paid for endorsement. :-)
John
12/1/2017
Very easy to place order, video really helped to make sure I ordered the correct part. Order shipped less than 24hr of placing the order along with the tracking number. They followed thru with an email confirming my order had been delivered (WOW) that means a lot - thank you!! Excellent, excellent customer service experience!! Definitely recommend using etrailer!!!!
David M.
12/1/2017
Great company to do business with. Website easy to use and ordered items get to you fast. Will continue to use etrailer!!!!
Gregory
12/1/2017
Easy process ordering...arrived sooner than I expected... OUTSTANDING PEOPLE TO DO BUSINESS WITH
John Griffith
12/1/2017
Fast service. They worked out a problem with shipping immediately. Installed the part and it works great. Adam was great to work with and got me going faster than we had expected. Thanks again Adam for the great service.
James
12/1/2017
On 11/24/17 I ordered (1) A04-5094BK Valterra adjustable RV sewer hose carrier and (3) CE Smith aluminum frame straps. I was hesitant about placing this order after reading some reviews that stated longer than expected delivery times. This was not a big issue for me and the price for the same items were less than other suppliers on the internet, including qualifying for Free Shipping. The Hose Carrier was exactly what I was looking for. The Frame Straps far exceeded and were heaver than my expectations. Much to my surprise these items arrived on 11/30/17 in excellent shape. Will do business with these folks again. Thank You, etrailer.com
Gary McLaughlin
12/1/2017
Great people to buy from looking to do business again with etrailer
Lorne
12/1/2017
I will use etrailer for purchases of this sort in the future. They are awesome and products are great
Doris
12/1/2017
This 10-ft, 50-amp extension cord was exactly what I wanted. The description on the website was extremely helpful so that I didn't get the wrong item ordered. The quality of the item is very good. I would order my rv products from this company again, as long as the price is competitive.
Nancy
12/1/2017
In a world where customer service is 6 prompts and 20 minutes away, the opposite happened here. The phone was promptly answered, the order was quickly placed, and parts arrived 2 days later. COULD NOT HAVE BEEN DONE BETTER!!!! Thank you, Danny
Miles
12/1/2017
Great selection, good product information, Great customer Service, fast deliver. What more could you want from a company.
Bernard
12/1/2017
Had great success ordering from etrailer. VERY good prices!!!!!! and excellent shipping / service!!!
Tom
12/1/2017
controller was delivered and installed as expected, good advice on what to buy
Robert V.
12/1/2017
Since I’ve found etrailer I’ve used them 3 times and found product, price, shipping and service excellent! I have many trailers and will continue to use etrailer.
John Yearwood
12/1/2017
Prompt service. Fast free delivery . Thanks again. My trailer thanks you also.
Brian
11/30/2017
Great company to deal with. Good quality products with videos to demonstrate the installation process. They are also quick to provide the status of your order and delivery. This is not the first time I have ordered a product from etrailer and it won’t be the last.
Bradley
11/29/2017
I was amazed at the excellent service and the person on the phone who found the exact part I needed in record time! When I called I did not have high hopes of getting the part I needed. Great job!
David
11/29/2017
etrailer has always been a great source for RV parts, no matter how big or small. They are fast and efficient. Thanks for your great service.
Greg
11/27/2017
Prompt shipping, great service and a nice price. I'll be ordering from this company again. :)
David G
11/25/2017
The part is perfect and the service by Pat was excellent.
George
11/25/2017
Great Prices and Fast Shipping!!
Kurt
11/25/2017
Great Prices and Fast Shipping!!!!
Kurt
11/25/2017
This is the second time I have done business with etrailer and George. Service is fast, easy and always perfect.
Randy
11/25/2017
Package arrived on time. Contents perfect. I will be ordering again from Etrailer.
Walker
11/25/2017
Extremely customer friendly and helpful. Helping there customer number one goal. Thank you
Doug
11/25/2017
Great price and fast shipping!
Chris
11/25/2017
Very satisfied. Loved the fast shipping and the updates.
Rose
11/25/2017
This is the second time I purchased from "etrailer" in a month. Their customer service was as kind and friendly as I've encountered, their prices were the best and items shipped were quality and arrived a couple business days earlier than expected. etrailer will definitely be my first choice in the future.
Norman
11/25/2017
I was very pleased with product and service. The lights matched exactly and along with the video instructions were an added bonus. Will not hesitate to use your company and product in the future. Great job!!!!!!!!!!!!!
Roger
11/25/2017
Good packaging good company
Ryan
11/25/2017
etrailer is by far the best online company I have ever dealt with. I had my order within two days from the time I placed the order and I was able to complete the job on my fifth wheel way sooner than planned. Your customer service and attention to detail is top shelf and I will remain a loyal customer for years to come. Thank you etrailer for a job well done.
Kevin
11/24/2017
Thank you so much for your prompt delivery and easy to understand communication from etrailer. The rivet caps are exactly what I needed to replace the missing ones on my Thule cargo box.
Donna
11/24/2017
I have been very pleased with every product that I have purchased from etrailer.
Mary R.
11/24/2017
Found the item I was looking for very easily on the website. Talked to customer service and they were super about helping me. Very friendly! It was very easy to order the product and it was a great price! Delivered just when it was supposed to be. Great company. We will be sure to save this company for further shopping.
Amber D
11/24/2017
I have found that these replacement lenses are very difficult to find for my 2005 Dream Coach horse trailer. These are perfect replacements. I enjoy buying from etrailer.com because their website and customer service are exceptional and their prices can't be beat.
Mary k.
11/24/2017
Melissa was my sales associate who helped me with a rather difficult part search, while sounding simple, turned it to be real hassle. Prior to calling, I spoke to four RV shops in my area and nobody had the wheels and tires I needed. The RV shops all said I needed a 5-5.5 rim when I actually needed a 5-5 rim. Plus, they were nearly $250 cheaper once we figured it all out. I appreciate all the help and the fast shipping! Will definitely recommend to anyone! Jason Owner: CJC Services and Veteran Synthetics (authorized Amsoil Dealer, ZO5336779)
Jason
11/24/2017
Thx etrailer for a quick delivery. Will definitely order from u in the future
Peter
11/24/2017
When I purchased my items from etrailer.com, one of the items was on a backorder from the manufacturer, etrailer.com contacted me immediately to inform me of the issue, they kept in constant contact with me and the manufacturer until my order reached my door. When I recieved my parts they were just what I had ordered and in perfect conditon. "You just cannot find customer service like that anymore, and that is what will bring me back to etrailer again!" Thank you.
Quinton
11/24/2017
Hi; Ya-- this is good stuff, really works. They are smart, inventive and reliable. I always look at their products for answers to my trailer needs. Dennis
Dennis
11/24/2017
Awesome service good products and fair pricing.
Chuck
11/24/2017
They sent me exactly what I needed the first time.
Edward
11/24/2017
I wanted to take a moment to thank Lisa D. as well as etrailer for the extra time she spent with me in finding a replacement lenses for the clearance light on my boat trailer. All my future needs for lighting will come from Etrailer.com. Howard
Howard
11/24/2017
Exactly what I ordered, great price, exceptional customer service. I will be returning as a regular customer :)
Casey
11/24/2017
works great, good service from etrailer when the shipper lost our purchase. etrailer fixed the problem very quickly!
Dan M.
11/23/2017
Product was exactly what I needed for my Blue Ox hitch system. Website easy to use. came sooner than expected! Lots of useful products on this site, my 2nd time purchasing and I will use again
Frederick
11/23/2017
Works great. Fast ship.Just what I was looking for.
Gerry
11/23/2017
Exceptional Service with great communication!
Kevin
11/23/2017
I love your site. The instruction videos are great. This is the second controller I have bought and the ability to order the correct parts from the video is great. You make it really pretty easy. Way to go....
Kelly
11/21/2017
I called and worked with Seth - very nice guy and very knowledgeable. Shipped the thing out same day and I had it my hands 2 days later. Stoked
Jason
11/21/2017
Thank you for your prompt services and follow up really professional Leroy Talamante
Leroy
11/21/2017
Item arrived on time and was exactly as described. Will definitely recommend this website to others.
T.A.
11/20/2017
I was in desperate need of a replacement latch for my car-top carrier. etrailer.com had the exact part I needed and shipped it to me in perfect time. 10/10 fantastic experience.
Michael
11/20/2017
With the help of Crystal I ordered this connector and a matching wiring harness for my motorcycle and trailer. I was unsure if these were the correct parts, but Crystal was able to locate the exact ones and ship them the same day. I was very pleased with the fast service and knowledgeable staff. Even with standard shipping, my order arrived 4 days sooner than was projected. To say I'm happy with etrailer is an understatement. They are great.
Robert
11/20/2017
Shipped on-time as told through the confirmation email. Arrived perfect and intact-undamaged. All Parts were included. I had it installed with-in One hour of it arriving. Tested for leaks, none and were good to go! So excited about having a remote switch to cycle our black tank now. I know it might now seem like a big deal, but it is when you live full-time in an RV. I have ordered from etrailer before and knew they were my go to source for Parts Online. Always great service people to talk to on the phone. Great Job Guys and Gals!
Jeffery
11/20/2017
Product was exactly what I expected and it was shipped quickly. Great experience!
Philip
11/20/2017
! Thank You, etrailer ! Ladies of DIY'ers (Do It Yourself'ers) - Pamper Yourself & Spouse to unbelievably wonderful service from the etrailer team. Professionals know the great value of etrailer. However, this DIY'er was pleasantly surprised, when an older-model item was ordered. etrailer anticipated my needs & graciously acted before i had requested additional assistance. Also, i had early contacts from 3+ eTrailer associates, to determine whether i needed more help & assistance. Customers: Please encourage these dedicated helpers to have great Holiday times with their Families. There are likely only a few members of the hard-working team, since they would not have a large staff for the very low prices of their items. ------------ - - Happy etrailers to You, until we meet again. God Bless.
M
11/20/2017
Great coupler for our container chassis. We just purchased our second one. etrailer.com shipped the item on the same day. Great communication too.
Tiny House Container
11/15/2017
Etrailer is great! We are so happy with the service and products we have received.
Russ
11/15/2017
Order parts they showed up in two days. Great service.
Steven r
11/15/2017
Received the parts I wanted fast and they fit like a glove. I'll definitely be using etrailer for my next orders. Great service and great follow-up.
Bernie
11/15/2017
Great service.
James
11/15/2017
Product fixed our problem. Can now open tailgate without hitting trailer jack. Good service and fast delivery.
Judy
11/15/2017
I am very satisfied with product, delievered in timely manner. I made mistake in my order and will return 2002-2006 Honda trailer hitch, and re order correct hitch for Honda 1999 crv. Talked to etrailer customer service rep. to return wrong item, he was very nice and helpful. Ratified customer, Ace R. Koch
Ace
11/14/2017
eTrailer is the best out there. They ship fast and stand behind their product
Andrew
11/14/2017
Great costumer service, got the parts I needed on time ,got the wheel hub and bearing kit and my boat trailer is back on the road. Thanks again JP
John
11/14/2017
nice product, fast ship, thanks
Dennis
11/14/2017
Excellent customer service from knowing the product for pos to following up from shipment to delivery!!! Excellent product and it came in perfect condition. I haven't installed the hitch yet, but there's not a scratch on the hitch so I don't expect any issues with the installation.
David
11/14/2017
Product was exactly as described and worked perfectly. Great customer service and follow up!
Cathy A.
11/14/2017
Product was exactly what I needed and customer service at etrailer is superb !!!!! Kudos my friends !!!
Nicola
11/14/2017
fast ...good website ... nice to work with jon
Jon
11/14/2017
AS USUAL...PERFECT TRANSACTION ALL THE WAY. SUPER FAST SHIPPING. and REALLY NICE PEOPLE.
Tim
11/14/2017
Purchasing process from etrailer was easy, shipping was very prompt, hitch installation was not difficult.
Ted
11/14/2017
Great product Fantastic service Knowledgeable and friendly staff
Kenneth r
11/14/2017
Product all I expected. Customer response far exceeded expectations.
Mark
11/14/2017
great price , good product , always a follow up e-mail about their service, fast shipping
Rick
11/14/2017
Great looking tires; good price. Will definitely buy from you again. Free shipping is a plus too. Thanks
Brian w.
11/14/2017
Great company to do business with , I've purchased tires from them on several occasions. never any issues. Fast prompt service . I highly recommend etrailer.com
Wesley
11/14/2017
The products I got you guys did a great job get them to me in a timely fashion I will recommend You guys to people I do business with thank you
Troy
11/14/2017
Yes the products I got Was on time there was an issue with the tire but one of your Representatives help me real quick Get that resolved I will recommend you guys to people I do business with Keep up the good work thank you
Troy
11/14/2017
Seem to be as described haven't not use them yet great folks to deal with look forward to future business
Clarence
11/14/2017
We pulled out our extremely old Sears car top carrier last week preparing for an extended vacation. We could only find one of the keys and went to open the carrier up. Imagine our dismay when the key snapped off in the lock. Fortunately a quick Internet search led us here. We ordered two replacements and they arrived in 3 days. They were a perfect fit and in fact are much better quality than the originals. etrailer definitely saved the day for us!
Larry P.
11/14/2017
First place I go when trailer parts are needed.
William
11/14/2017
We are a repeat etrailer.com customer for a reason. Good products, prices and service.
Paul
11/14/2017
A great experience ! I ordered the caster for my utility trailer Sunday evening, 11-5-17. The caster was shipped the next day and arrived at my P O Box in Castaic, CA. at 5:07 PM on Friday, 11-10-17. It fit perfect. With on- line service like this it's easy to see why local retailers are having problems. All done from the comfort of my home. THANKS FOR A JOB WELL DONE. Karl
Karl R.
11/14/2017
etrailer was propt to get my order to me. This is a well made hose that looks to be made of quality at a very reasonable price. but then again thats all they do sale is quality parts.
Jeffrey
11/14/2017
VERY high quality wiring harness! etrailer is great to work with. Friendly and professional.
Brad
11/14/2017
etrailer has great prices, incredibly fast shipping, and carries great items. We were able to buy a hitch, harness, AND replace the tires on our trailer for the price of just a hitch most other places! Thanks etrailer for great service and allowing us to get our vehicle and trailer back in order for a big move!
Justine
11/14/2017
I was looking for specific part that I could not find anywhere and they had them in stock Ordered the product got it in three days they do what they say they’re going to do
Scott
11/14/2017
Good price, good service, quick delivery. What more could I ask from a dependable and honest company?
Darrell
11/14/2017
This site offered an almost unbelievable price with free shipping. The order was handled curtiously and promptly. Lots of followup by employee's, before and after shipping. I would strongly recommend them, and expect to shop their website for other needs in the future.
Raymond L
11/14/2017
The part arrived as expected. The part fit very well. etrailer is as always very easy and prompt to deal with. I will order from them again.
Gary
11/14/2017
Great products,pricing and delivery!!!
John
11/14/2017
Installed. Great service and price. Bruce
Bruce
11/14/2017
Ordering was easy, was kept informed as to the "whereabouts" of my product, it was shipped and delivered quickly, received in good condition, and has been installed on my trailer. The quality of the product is excellent, and certainly enhances the look of my boat and trailer.
Yates
11/14/2017
The right product at the right price, and delivered early! Thanks!
Lewis
11/13/2017
Second set of brakes I have gotten. Great product and even better customer service.
Jay
11/13/2017
What can I say, it’s grease. etrailer is hands down the best I have dealt with. SUPER fast shipping and GREAT customer service!
Jay
11/13/2017
First pair of wiper blades where damaged in shipment. I provided pictures and requested another set be shipped. That happened new installed and first ones returned. I have done business with etrailer for many years and will continue to do so.
Mike
11/13/2017
shipping and service from etrailer has been outstanding, would highly recommend them
Debbie
11/13/2017
Great Service Thanks
Aaron
11/13/2017
Just put them on today, they fit well and appear to be a good quality product. I believe this is my 3rd or 4th purchase from etrailer and I must say the service, quality of products, pricing & delivery are just what you'd hope for from a good supplier. A big thanks to your TEAM.
Chris
11/13/2017
Great service, speed and price!
Ron
11/13/2017
Awesome service and quick shipping
Ken
11/13/2017
Product was delivered in a timely manner, well packaged and excellent quality. I would recommend etrailer.
Daniel
11/13/2017
Fast shipping. Part was exactly what I needed to fix my electric RV step! Always have great outcomes when ordering from etrailer.
Robert
11/13/2017
Lens fit perfectly, Delivery was fast and I would recommend and will use etrailer again. Thanks George
John
11/13/2017
Thank you!!!! Fast shipping!!!!!!
Angel
11/13/2017
Good product - good price - good service! That tells the story! 5 stars!
Rex
11/11/2017
The product I needed at a lower price and quicker than my local supplier could provide.
Nick
11/10/2017
Fast shipping. I had the hitch 2 days after placing my order.
Neil
11/10/2017
Fast shipping Exactly what I needed
Travis
11/10/2017
Hitch was delivered super quick great packaging to prevent damage in shipping great instructions as how to install Hope installation is as easy as it looks.
Harvey
11/10/2017
Everything just as advertised. Customer service is excellent, and their pricing can't be beat
Dwayne
11/10/2017
Best price and fastest shipping hands down
Dwayne
11/10/2017
Your customer service is the best. Appreciate your followup and dedication. I am on solar panels and LED saves watts- it's that simple.
Maurice
11/10/2017
flawless transaction. product was exactly as advertised. shipping time was awesome.
Diversified
11/10/2017
Great replacement item. Good service fast shipping
Town of
11/10/2017
Dealing with etrailer was a pleasure. Good products, delivered as promised, with great customer service if you call them. The right way to do business.
Brad
11/10/2017
Fast shipper and exactly what I needed. Will use them again
Md
11/9/2017
The product sent to me was exactly what I needed at a much more affordable rate than a autoparts store.....thanks etrailer
Jess R
11/9/2017
ordered on mondy recieved on thursday. where can you get this kind of service in this day and time?? from etrailer of course. keep up the excelent service fellas.
Harold
11/9/2017
Ordered a new blue ox alpha tow bar and cover . The order was taken by Adam who was very helpful with my questions . My order was at my home in Georgia in three days . Think I will continue to deal etrailer .
James
11/9/2017
Great products at a reasonable price delivered in 3 days. You've got my business. Thanks
David S.
11/9/2017
We broke the arm on our Blue Ox and needed to replace several parts. etrailer made this process extremely easy with a great selection of parts, an easy website to navigate, quick shipping and great feedback. Would definitely recommend dealing with this company.
John
11/9/2017
I had problems finding these replacement lens locally. Your website was easy to navigate and place my order. I received the products promptly and damage free.
David
11/9/2017
Everything I have bought from etailer has been excellent This wiring kit is no different
Leroy
11/9/2017
As described and on time.
James
11/9/2017
Good customer service.
Michael
11/9/2017
Ordering and shipping was quick and painless. 2nd time around ordering from them again and it was great
Elmer
11/9/2017
From super customer service from Natalie L to my first order being placed, I was extremely happy. I had just found this company on line and was leary of what I might encounter. Natalie L was customer friendly, courteous, and out going !! Her knowledge of the products was unbelievable !! The prices were very competitive and the shipping time was way faster than I had expected. From now on this will be my first choice for all my RV needs. Many thanks for a great experience !!!
Bill
11/9/2017
Spot on product and service
Cale
11/9/2017
First of all, if you want terrible customer service, go elsewhere and you shouldn't have any trouble finding it. etrailer, on the other hand, has made a point to provide excellent customer service. As long as they continue to do this, I will always look here first when I need the type of products they specialize in. Oh, and as far as the product is concerned, it is exactly what I needed. Fast shipping, and well packed. Thanks again George!
Rodney
11/9/2017
All I can say is that it's always a pleasure dealing with etrailer. Thank you for your quality company.
Roland
11/9/2017
I broke my utility trailer's mounting bracket and needed a replacement. I checked etrailer.com first as they have always had the parts I've needed at a good price and fast shipping. This bracket was exactly like my original one. I have order more expensive items in the past and have always been satisfied. A good company to do business with.
Elliot
11/9/2017
Fast shipping. Cheaper price. Great customer service.
Rodante
11/9/2017
Always have had great issues with products that i have ordered. I do think that smaller ideas could be Free shipping. Have had no issues with the products
Evelyn
11/9/2017
Good product, good price. Can always find what I need.
Charles R
11/9/2017
Great service Thank you
Eddie
11/9/2017
Great product at great price. What will keep me coming back is the timely service that they offer. This is second time dealing with them and am Extremely happy! Bought tires and rims for cost of just tires last time at local shop. Rollers for previous order were perfect fit also. I have an older boat trailer and they keep me safe and on the water and I am hard on equiptment.
Michael
11/9/2017
The Team at etrailer contacted immediately after I ordered this product with expedited shipping to let me know availability was pending an inbound shipment from the manufacturer. The kept me informed and ultimately refunded my expedited shipping cost. The product still arrived in a timely manner and it is as advertised / works perfectly for my application.
Mike S
11/9/2017
George was vary easy to work with . My order was lost by the shipping co and it was taking care of vary fast . Thank you
Bill
11/9/2017
They were exactly what I needed for my gator. I really thought the"map"tracking graphic was really neat, and it was correct. Shipping was very punctual.
Keith
11/9/2017
Product was exactly what I ordered, installed perfectly and the price unbeatable! Did I mention that ordering and shipping was very fast and efficient as well. I will definitely be buying from etrailer again and again! Thanks etrailer for the great selection of parts and accessories!
James H.
11/9/2017
I received the exact item I needed and easily installed it myself. I also find the etrailer videos on You tube very helpful. Thank you etrailer.com!
Constance
11/9/2017
Great tow bar my old one was a year 2000 model ,thought it was time for a new one . Placed order with Adam who was very informative with products I ask about . Placing order was very easy ,received my order in only three days . I will be dealing with etrailer from now one .
James P.
11/9/2017
Fast delivery however the part i ordered did not fix the problem. Nothing to do with etrailer. Just another issue with the trailer im sure. I would recommend etrailer to others.
Ralph
11/9/2017
As advertised. A bolt on sturdy hitch, parts and instructions were included for a simple installation with a basic tool setup. I was able to prep and install in 30 min, YouTube insulation video helped a lot as there was no surprises. Also “excellent” customer service, thanks!
John
11/9/2017
I was amazed at all the helpful information (measuring, correct bearing size etc.), with videos when searching for the correct hub replacements for my 1999 Bass Tracker - Trailstar Trailer which has the EZ lube Dexter axle. The shipping was great and everything arrived as it should. The boxing was heavy duty and did it's job. I have to say I was amazed at the spot on shipping and customer service from start to finish. etrailer.com has my business from now on.
James D. Fultz
11/9/2017
great product, solidly built and straight-forward to install. the youtube video was super-helpful and communication from etrailer was great. an overall pleasant, hassle-free online shopping experience. i will recommend etrailer in the future!
richard b
11/9/2017
I have experience with Draw-Tite products and am well-satisfied with them; so, choosing that brand of hitch was not an issue. I have had NO experience with e-trailer.com; but, this transaction has made me a fan! I am unlikely to purchase another hitch in the future, as this one was installed on a newly-purchased vehicle which I expect to keep a long time. Still, the installation process was easy and direct; no instructions needed! I will keep you folks in mind in the event I need accessories, as I am VERY impressed with the obvious emphasis you place on customer service and customer satisfaction. Great experience!
Darrell K.
11/9/2017
Excellant, exactly as described, I installed the day parcel arrived, looking forward to doing business with you again!
Richard
11/9/2017
very fast service
John
11/9/2017
These guys are superman fast at getting orders to your front door! Bought from them several times and will buy from them again and agin! Thank guys!
Brad
11/9/2017
Products were just what I needed and ordered. Had to wait for order as it was not in stock. Was notified when it shipped.
Don
11/9/2017
I have ordered many products from etrailer and their customer service is 12 on a scale of 1 to 10. I ordered my products on the weekend and they were delivered on a Wed. I also later found cheaper prices on a few of the items and submitted the info for the 110% lower price guarantee and received the refund within a few hours. These folks are just plain great!
Howard
11/9/2017
Thank you so much for being able to help us with a difficult to find purchase. The customer service etrailer provided was outstanding. Thanks again.
Edward
11/9/2017
I can't be more pleased with etrailer's services! This was my second order, and I must say that the etrailer videos are part of the reason for the 5 stars. They are done in ways that make them helpful to the customer in comparing products, being sure what is being ordered will be right for the application, and in the case of wiring, exactly how to do the installation. The product arrived right on time, well packaged, and fit my truck just as expected. Excellent follow up after the order, and through the tracking process all the way to delivery as well. Super supplier!
Jon H.
11/9/2017
quality is as presented and expected. Torklift produced some real high quality products combined with etrailer quality of service their employees are really invested in customer sevice
John
11/9/2017
Product arrived very fast, within two days. One light was not shipped with the order. I immediately called customer service. Talked to a representive named Heidi. She could not have been more helpful. Arranged for immediate shipment of the light. This is my third order from etrailer and I have been greatly satisfied with the products and service.
Judith
11/9/2017
The parts that I purchased for my trailer are of Good quality and were delivered promptly. I will keep purchasing all my parts from this company because you get want you pay for great customer service. Plus someone who checks to make sure you are happy with your purchase. Thanks etrailer.
Michael
11/9/2017
Very helpful representatives and quick delivery.
Dale
11/9/2017
Product was as described, and was shipped to us at lighting speed, thanks for that. Great doing business with etrailer.com
ATC RV Center
11/9/2017
Very happy with this purchase! Wheels and tires arrived in a timely manner, pressure was set out of the box.....but mostly I am very happy with etrailer customer service! I've not used the trailer since installation but they look good and I have no doubt they will perform well. Thanks to everyone at etrailer
James
11/9/2017
Product arrived on time. Good quality. Great customer service.
Robert
11/9/2017
It was easy and quick to place an order and their tracking system is fantastic and showed every step of the packing, shipping and delivery. They were competively priced also. Great Job etrailer !!!
Tom W.
11/9/2017
Very satisfied with all aspects of ordering, quick delivery, very timely customer service , items being the right ones, and being a perfect fit for quick installation.
Les
11/9/2017
Through an order mix up I was not able to use the chains I ordered for a trip I was taking. Fortunately, etrailer worked with me to get the chains returned. Thanks for the great customer service.
Thomas
11/8/2017
Excellent the grease was used on the trailer, it looks good but only miles will tell. I am very happy with the service and phone call from the company. The call was to clarify my order. This is five orders over a few years.
Eric
11/8/2017
WAS EXACTLY WHAT I ORDERED AND FIT GREAT ON THE TRAILER. GOOD COMPANY, THEY HAD GOOD SECURITY PROCEDURES WHEN USING A CARD FOR PAYMENT.
Mark
11/8/2017
good service, everything shipped as stated
Jim
11/8/2017
Awesome shipping and great product. Second hitch I have bought from this website and it was a pleasure doing business. This is the only hitch you need to buy fir your truck
Charles
11/8/2017
Product was as described and arrived on time. Good company to do business with.
Lloyd
11/8/2017
As always the employees at etrailer answered all my questions and even offered a better solution to my issue that was less money. everything arrived on time and as promised. it is a pleasure doing business with them
Emanuel
11/8/2017
The product showed up quickly and in anticipated condition. Really happy with my choice in product through this company. Plan on using them for all my trailer needs
Nick
11/8/2017
I’ve now placed my 3rd order with etrailer; each order has been promptly filled and has arrived sooner than my expectations! etrailer has now become my “go to” company for my RV needs. Additionally, their prices are some of the most competitive around.
William
11/8/2017
Both products I ordered arrived 1 day early. Excellent service.
Argyle
11/8/2017
etrailer is a great source of information. Their customer service is top notch and their prices are great. Couldn't ask for more.
Tom
11/8/2017
The product is exactly as advertised and seems to be high quality. Service was excellent as was the follow up after delivery. The delivery was exactly as said and the whole transaction was very smooth. Totally recommend etrailer based on my recent purchase.
Trevor
11/8/2017
Quick shipping. Great products!
G.paul
11/8/2017
This was my second purchase from etrailer and I've been completely satisfied with the products and the customer service. Thanks etrailer!
Steve
11/8/2017
the optronics lights were better than I expected, bright and built good and as usual the searching, buying and delivery was as easy as it gets. will use and recommend etrailer to everyone that might need their products in the future. also etrailer does a good job of sending alerts about new and discounted products.
Kent
11/8/2017
Very good communication and great customer service! quality product's at decent prices.
Michael
11/7/2017
quality product with fast shipping and great communication. Thank you.
James
11/7/2017
As always, this motor is a exact replacement. It was a no hassle replacement and has worked flawlessly. Thanks etrailer for making my repairs painless.
George S
11/7/2017
Came in a box to protect it. good deal
Donna
11/7/2017
As advertised. Good product and fast delivery
Donna
11/7/2017
order was delivered as promised - good service
Nate P.
11/7/2017
Good service, product was exactly what I needed, etrailer sent a replacement for damaged piece right away - I will use them again if I need something for my trailers
Steve P.
11/7/2017
Great price Always a pleasure dealing with etrailer.
Robert
11/7/2017
My experiences with etrailer have been nothing but positive, no price gouging, exceptional quality & prompt courteous service my only place to shop for my toys!
Michael
11/7/2017
You people are so great !!!! I order the kit from you.It installed like 5 minuets.everything you said it would do.thanks you for my trailer needs.Iwould recommend you to everyone
Francis
11/7/2017
Curt receiver was a perfect fit. Wiring harness also fit well. Both are quality products. On-line instructions and videos were spot on! Parts arrived earlier than expected, which is always a plus. Customer follow up was also an unexpected surprise. Customer reviews and installation videos were also a great help. Would definitely purchase from this vendor again!
Evan
11/7/2017
Arrived quickly, easy to install, worked perfectly.
Taylor
11/6/2017
Another great experience from etrailer... Hitch arrived within 2 days!
Donald
11/6/2017
Product arrived a day early and in excellent condition. I will use etrailer again.
James
11/6/2017
Great product & Company , shipped fast no problems will buy from them again.
Tim
11/6/2017
This rating is for the quick response and delivery of the front hitch receiver. The packaging arrived undamaged and I have no doubt that the receiver and hardware will be just what I ordered. I've had great experience before with this retailer This is a Christmas gift for my son-in-law. Thanks for playing Santa guys!
Anthony
11/6/2017
Our company uses etrailer all the time. Great Service and Support!!
Kelley
11/6/2017
As always etrailer came through with flying colors. The part was exactly what i ordered and fit exactly. Thanks for another perfect order.
Stephen
11/6/2017
I haven't yet had to use the product, but the service provided was excellent. They expedited the delivery without additional charges to be sure the chains arrived in time for our trip. I would buy from etrailer again.
Aaron
11/6/2017
THANKS FOR THE GOOD INFORMATION, QUICK SERVICE AND DELIVERY
Bryan
11/6/2017
great product and service
Bryan
11/6/2017
Product as described. Delivered quickly and in good condition. I recommend this company and will be a repeat customer.
William
11/5/2017
No problems...efficient and effective in the ordering process and delivery.
Robert
11/5/2017
Product is excellent. Cathy T. Was a great representative for the Company. She was very helpful at the "front end" and kept me informed throughout the entire process. Chains arrived in three days and I had them when it snowed yesterday!!!
John
11/5/2017
Everything was perfect. I quick shipping too. etrailer is my go-to site for all this kind of product.
Jonathan
11/5/2017
Great service and great products
Brent
11/4/2017
Good efficient correct service. Will use again.
James
11/4/2017
Functions as advertised. Nothing more to say. I always appreciate the speedy service and delivery. Your products are top notch and prices reasonable.
Kelly
11/4/2017
This is an awesome bike rack! And the customer service at etrailer is top notch. Five stars for both! ????
Reenie
11/4/2017
Well made product, and eTrailer packed it in a fortress of a box! I have never seen anything so well protected for shipping. Best prices and quality, why buy trailer stuff anywhere else?
Dave
11/4/2017
Just received my recent order but have to say my previous orders have been perfect including follow up phone calls and emails to make sure all is good. Very happy with etrailer and will plan to use them again.
Andre
11/4/2017
etrailer.com has the best deal on hitches. This is the second hitch I have bought from them and I'm still impressed with their service & speed of delivery. Great Value!
Milton
11/4/2017
I base this review on my past experience with other cables I bought from etrailer in the past. I haven't used this last cable as of yet. I am rewiring a camper trailer for a friend to rid the camper of poor wiring for the tail and clearance lights. The quick and friendly service and the quality of parts that I have received from etrailer warent a review that I rarely grant to anyone. I say thanks to George J.
Richard J Cardin
11/3/2017
Exact fit. Works just Like original. Very Fair price . Fast Shipping.
Melvin herrod
11/3/2017
Items arrived as I expected on time and are exactly as I expected
Steven
11/3/2017
Products arrived on time as expected as I have purchased several items before. Items are as I ordered.
Steven
11/3/2017
Have not yet had time to install the LED lighting items I recently purchased to refurbish my car trailer. I will say however that the customer service I experienced from etrailer was bar none the best I've ever encountered. Items received were correct and expertly packaged as well. Thank you for the great experience!
John H.
11/3/2017
I love this product; also etrailer corporation responded in sending out product in record time. Thanks etrailer.
Wilbur
11/3/2017
Great product and fast shipment will definitiately order more from ETRAILER!
Steven
11/3/2017
Amazing build quality and even more amazing customer service. I would definitely buy again.
James
11/3/2017
haven't had a chance to use the chains yet.the ordering experience was great,fast and easy.was kept up to date and was quick with tracking info.also had a follow up contact to check on the whole experience.will use them in the future.
Ray P.
11/3/2017
all great, as usual here........
Paul
11/3/2017
Awesome service. Got to Boston and found out that I had severely bent my Thule back tire en route. I'm here for a week and need to run, so called etrailer and they overnighted my purchase. Got it at 9:15am the next morning and it's all set up and ready to roll. Thanks so much!!
Ryan
11/3/2017
Etrailer is never a disappointment. easy to order and always fast delivery.
Vincent
11/3/2017
Great product, fast shipping,I would buy from etrailer again in a Heart Beat. THANK YOU!!
Ray
11/2/2017
Excellent product and even better customer service!
John B.
10/8/2017
Best prices over all the local auto parts shops (basically two for the price of one) , delivery in a couple days, excellent service. I will continue to use etrailer for all my trailer needs. Thanks, T
Tim the Mayor
10/2/2017
Excellent products and Service.
Khalid
9/27/2017
After purchasing several other hub grease caps I was finally able to find the correct one at etrailer.com. The price was very competitive(less than several others) and shipping was free and fast. I have always had positive experience while purchasing from etrailer.com
boston Dave
9/21/2017
Fast shipping, great price, excellent communication. Sent wrong item on 1st order but after a call they quickly sent correct item with no hassle. Can't beat their prices and great customer service. Definitely will shop here again.
Rick M.
9/21/2017
Tha Bulldog trailer hitch lock I purchased works great. The quality and sturdiness match the reviews! It works much better than the other locks I have tried. Not only am I happy with my purchase but also happy with the purchasing process at etrailer. Knowledgeable and courteous! You rarely find that kind of service anymore.
Gerald B.
9/21/2017
good product Emily took my order and got the item out the same day great service from this company
tom m
9/21/2017
Great service !!
T Cross
9/21/2017
Great hitch, No problem putting it on. bolted right on with out making the holes bigger. I liked the fish wire to hold the bolts nice idea.
Terry R
9/20/2017
Excellent Product! Went on vacation with it. Perfect for carrying coolers & boogie boards & other miscellaneous items that did not fit in the trunk. It worked perfectly for us!!! Highly recommend this product!!!!!! Thank you again for shipping out the same day our order was placed. SUPER CUSTOMER SERVICE?? YOU GET A 10 IN MY BOOK??
Steve Lope
9/20/2017
Excellent vendor! Very pleased with service and delivery!
Cory C
9/20/2017
Seals worked just as described. Excellent shipping. Arrived a day ahead of schedule. Will certainly use your company again.
Ray Livingston
9/19/2017
Thank you so much. Received Hood light (s) for my VENTLINE stove. Though the order was small (got one for backup) They came carefully packaged and quickly (Hurricanes). Thank you again. I shall not hesitate to order from you again, should the need arise. I must add that the diagram shown was a great help to me also. Would recommend etrailer to anyone and shall personally mention it also should things pertaining come up in conversation? Keep it up. Good Companies can be hard to find. You seem to be one of them!
Richard S.
9/19/2017
Quick delivery, top quality part. Website was easy to navigate and find what I needed.
J C
9/19/2017
Great hitch. My mechanic had no problem installing. Even better was the phone conversation when ordering this product. CHELSEY S. you are the best! THANK YOU for the great service and quick delivery.
Jean
9/19/2017
Anything I've purchased from you has been god. No complaints.
Chet G.
9/19/2017
This wiring harness was simple to install after watching the videos that etrailer provides online. I would recommend etrailer to everyone. Their prices, products, customer service, and fast shipping are the best!
Rob B.
9/19/2017
The customer service along with the helpful videos make etrailer the absolute best. Their products and pricing are amazing as well. I encourage anyone looking for trailering accessories to buy from etrailer. I cannot say enough good things about this company. Fast shipping to boot!
Rob B.
9/19/2017
very good product ,easy to work with on line ordering was easy ,the people very helpful . thank you .
gordon walsh
9/19/2017
Great price and service. Exactly the part I was needing. First time purchase and will be back. Thank you.
Randy
9/19/2017
Great product and was sent faster than expected! Would buy again from them for sure!
Jason M
9/19/2017
Excellent fits just like original, recommend this product. Staff is very knowledgeable and helpful
Steve C
9/19/2017
The item purchased came sooner than expected and was very easy to install. I have bought all my trailer and hitch parts from etrailer and am completely satisfied.
Randy Foiutch
9/19/2017
Just installed these last night and they appear to be great. Tires arrived 2 days early in great condition and exactly as described. Will update review if I encounter any issues during use. First purchase from etrailer.com and I am very impressed.
Josh
9/19/2017
ordering and service was excellent.The curt q 24 hitch went together easily and fit perfectly,the two piece design made it easy to assemble and handle will continue to do business with etrailer they are great.
K W
9/19/2017
I have used etrailer several times over the years, and with the YouTube videos and great pricing, it always works out good !
Tom M
9/7/2017
Exactly as expected. Fast shipping!
Buddy O
9/6/2017
Box hitch came in was totally destroyed. It had been repaired and rebuilt repeatedly. Bag of parts was ripped open and parts missing. All missing parts were replaced. Great hitch and service, would highly recommend this company.
lew
9/6/2017
excellent product ,fast delivery all the way to newfoundland canada will buy again from this seller
sherry lewis
9/6/2017
Haven't installed it yet but the customer service was great
Larry S.
9/6/2017
Some of my parts were missing. Thanks to a website that gives s phone number for customer support I called and they sent the missing parts to me the next morning. etrailer will get more business from me that's for sure. Thanks for being the kind of company that has people that are helpful.
Matt
9/6/2017
Product received and was just what was ordered...always a pleasure to deal with etrailer!
Donnie
9/6/2017
Perfect replacement! Fits as described in the catalog. Easy to install. Great service & prompt shipping.
Richard R
9/6/2017
Easy catalog to use, prompt shipping & reasonable prices!
Richard R
9/6/2017
item came thru in flying time. Best tracking I have ever seem!! will be using this site more, wish I had known about it sooner. great item and easy to install. thanks George
james c
9/6/2017
Very fast delivery and super easy ordering over the phone, and great price. Who could ask for more. I will be ordering from etrailer.com for any and all my trailer needs. THANK YOU.
mike
9/6/2017
Very good quality, I would recommend this site.
Bernie M.
9/6/2017
This organization is 1st rate. First, the shipping method was upgraded for free to a faster delivery, the item was an exact replacement for my existing hub with a different PN, and then the parts fit PERFECTLY. I would definitely buy from these guys again!
John W
9/6/2017
This is the second time in the past 4 months I have used etrailer. No complaints! I spoke to a rep. on 2 or more occasions and the service was excellent. I have much confidence in the company. I'm actually going to be placing another order in the near future. One more thing, their instructional videos are excellent.
Bill S
9/5/2017
Just as I expected. Will do the job just fine. etrailer was a pleasure to do business with
Steve J
9/5/2017
Great service and prompt delivery. Very helpful service and product was delivered when promised.
Richard S
9/5/2017
Product fits perfectly. Accurate description, excellent customer service. Thank you
Andy H.
9/5/2017
Right parts , good service
Joe V.
9/5/2017
This guys shipped fast and sent a great product. Nice to be able to save some money on unique products like this.
Charles
9/5/2017
Great service great price
Mike H
9/5/2017
Great prices on quality products.
Brandon Smith
9/5/2017
Hard to find bearing size. They have them all here!!!
Armand
9/5/2017
Very good products, a good retailer would diffenitly order from them again
William
9/5/2017
I received the order within two days. My son installed the Hitch this past weekend with no problems. Your service was excellent and your sales person was wonderful. He guided me through what I was looking for and answered all my questions with patience.
Joan M
9/5/2017
Personnel was excellent to deal with in finding the right replacement part without any numbers or reference markings on the old part. Very well trained staff with knowledge of the parts they are selling.
CM
9/5/2017
Excellent Service, very prompt delivery. Will definitely use again.
David C.
9/5/2017
The parts were exactly as described. They allowed me to perfectly match existing components on my 15 year old motor coach. eTrailer had the parts I needed and filled my order quickly and accurately. I have already recommended them to friends.
Virginian
9/4/2017
Absolutely amazing service cannot wait to buy something else!
Stephen
9/4/2017
good company to do biz. with thanks Earl
E V
9/4/2017
Great folks to deal with, absolutely honest and fair in their pricing, great products.
Wyatt K
9/4/2017
PERFECT FIT . I RECEIVED GREAT SERVICE .
Chuck T
9/4/2017
Good quality product. Great customer service and prompt order processing.
Charlie
9/4/2017
I was amazed at how quick I received my order. The lenses fit perfectly and improve the looks of my fifth wheel. Thanks your so much for your speedy service.
Sharon P.
9/4/2017
Just what I ordered! Replacement parts were very easy to find and order.
Kelli R
9/4/2017
Very helpful service and quick delivery
John S
9/4/2017
Product was exactly as described, came promptly, and at a reasonable price. Great experience
John R
9/4/2017
Great product, exactly what I ordered, sent on time.
Bruce
9/4/2017
The price and service was great. The tires fit perfectly and look great too. I will definitely purchase from ETRAILER CORP again. Thanks
Dean R
9/4/2017
Website made it easy to find what I needed for replacement parts. Order was processed very quickly and shipped just as fast...product was easy to install and fit perfectly...thanks for a great shopping experience ....
Mark
9/4/2017
I JUST GOT HOME AND FOUND MY ORDER FROM ETRAILER WAITING FOR ME ON MY PORCH. I have not as of yet tried to install it, but everything I will need for installation was included. I will comment later on as to how the installation went. Thank you etrailer for your fast response and delivery.
Joe
9/3/2017
Good quality, fast delivery from etrailer, have not installed yet.
John Coley
9/3/2017
Just what I wanted and the service was excellent
Dwight A.
9/3/2017
Product was of top quality. By ordering from your company, I had a great no hassle experience . Will be a come back customer .
Richard B.
9/3/2017
The product was exactly as stated. The package was missed handled by the post office. etrailer followed up to make sure I received the package this is example of excellent customer service I would recommend this company
Cammy D
8/31/2017
good prices fast shipping great staff will tell others
Ben K.
8/31/2017
Great product! Exactly what I needed to go from truck to truck.. Great customer service and fast shipping!
Great hitch
8/31/2017
Good Website with excellent description of item. Good communications, Quick Shipping, item as described would do business anytime
Hock
8/30/2017
etrailer is my go to vendor for all trailer needs. Price competitive and fast shipping. What more do you need?
Ed
8/30/2017
Excellant product and service. Very happy with all the products purchased through etrailer
Carl C
8/30/2017
Accurate and fast reliable company..
Scott
8/30/2017
Service was great. Order shipped promptly. Product was exactly what I had been looking for.
Bill
8/30/2017
GREAT PRODUCT I HAVE ORDERED SEVERAL TIMES OVER THE LAST 3 YRS . YOUR SHIPPING JUST SEEMS TO GET BETTER & FASTER. I WOULD SEND PICTURES OF MY COMPLETED PROJECTS BUT I HAVE NO PATENT RIGHTS YET, SO I DO NOT WANT ANYONE TO STEEL MY IDEAS. AGAIN , WONDERFUL PRODUCTS GREAT , FAST SHIPPING , KEEP UP THE GOOD WORK
KRAZY JOE
8/30/2017
Quick delivery, great website, good purchase, thanks
Gerry S.
8/30/2017
Third Order from here. Always above average. Two arrived a day early. Sales staff was above being polite. Oh and yes I will be back.
Pete
8/30/2017
Got everything I needed in a timely manner and it all worked perfectly. Thanks!
Su
8/30/2017
I live on a farm where it seems we're always fixing trailers or building trailers for use. I have bought several hitches from etrailer and they have ALWAYS been helpful. Great selection to choose from also. Recommend them highly.
Gerry O.
8/30/2017
good price & excellent quality ... quick shipping too ..... definitely recommend
diy
8/30/2017
great product. truely nice people to deal with.
JBL
8/30/2017
Coming from a dealership that very busy on a daily bases we're always on a time crunch. etrailer definitely met all expectations, great costumer service fast shipping and always kept in contact, email and by phone thank you for your excellent service!
Scottsdale RV
8/30/2017
Ordered the product I needed online and received it within 3 business days. Very easy process and quick service.
Blake A.
8/30/2017
This is my second order from etrailer. You can't beat their prices and everything ships the same day. I will use them again for my trailer needs and I recommend you do as well.
Jim B.
8/30/2017
I received terrific phone service and my order arrived exactly when I was told it would. Thank you so much!
Chanda M.
8/30/2017
Great consistency a must have for your haul trailer or r/v. Thank you Etrailer for your great customer service you guys really go above and beyond for your customers!!
Loren .z
8/30/2017
ETRAILER CORPORATION has furnished high quality products in a short period of time on multiply orders. I do not hesitate to recommend them.
Eugene R.
8/23/2017
Holds my back up camera perfectly!
Dave A.
8/22/2017
The tail light I purchased was a perfect replacement for my stock boat trailer need. Item was well priced and came quickly. Well packaged, and shipping was reasonable. I don't provide many reviews for the numerous online vendors I use, but I strongly recommend etrailer.com. This was my second order -- flawless service and a great product.
David B.
8/22/2017
This was exactly what I needed. Looks like good quality.
Andrew J.
8/22/2017
After hours I placed an order for a hitch. Then remembered I forgot to order wiring. I emailed them immediately and called the next morning. They added the wiring and completed my order so I wouldn't be charged shipping on the separate order. That is good customer service to me!
Susan D.
8/21/2017
Everything came in and was great. Shipped in faster than expected. Would recommend etrailer.com and will use it in the future.
Jeff S
8/21/2017
Product received in timely manner and was just as ordered. Would recommend to friend and have no issues placing future orders. Peter M.
Peter M.
8/21/2017
I would give 10 stars if I could. This was an amazing experience. Starting from the website which makes an extremely good job in finding the right hitch for your car, the free and fast shipping (2 days!) And the extremely accurate installation instructions. Will recommend to everyone I know
Juan
8/20/2017
Exactly what I ordered. They kept me informed of the status of my order. Packed well, great product, highly recommend this company
Mj
8/20/2017
This was my fourth or fifth order from etrailer. Never disappointed in the product, price, or service. Go to source for trailering Patty's and accessories.
Mike
8/18/2017
Excellent service from start to follow up finish, etrailer is now book marked for my rv needs, fast, courteous and such an easy website to navigate! Thank you etrailer!
Tim R
8/18/2017
Excellent follow up during the entire process. I received exactly what I ordered, on time, with updates during shipping. The installation video on etrailer's web site was an additional plus that made for a smooth install.
Eddie M
8/18/2017
This is exactly what was needed and it came fast, I will be ordering some lights next for one of our work trailers. I have placed about five orders here at etrailer.com and have yet to be disappointed. Keep up the good work.
Doug H.
8/18/2017
Very pleased with my first etrailer experience. Shortly after placing my order I received a confirmation stating when it would be shipped, the arrival date and a link so that I could track the order. It arrived on the date promised and was well packaged. Will do business with them again.
Charlie P
8/18/2017
Great prices and quick delivery. Appreciate it guys.
Chris D.
8/18/2017
Everything looking great. As listed. Shipping on time. I would suggest this company to everyone I know.
Jmayer004
8/16/2017
everything i ordered came within a week very efficient company
val h
8/12/2017
I want to thank the folks at e trailer for the good service. All the parts I ordered are of good quality, they all worked good and I will be using e trailer from now on! I also think that the email they sent with the instructions for each item was a great idea.
JR
8/11/2017
I placed an order for replacment keys. They where delayed, which was no problem for me. But the staff called and emailed me on a regular basis to let me know 1) they where delayed 2) they had arrived 3) they had been shipped and 4) I should have received, which I had). Thank you for everyone's excellent customer service. Its something that is missing in a lot of business, but not with this group of dedicated employees.
Kim M
8/4/2017
Good deal, quality product, excellent pricing.
george h
7/31/2017
Shipping was fast as usual which I am always pleased about. On the downside, I had contacted etrailer ahead of time about wanting tires less than a year old so as to avoid shipping to exchange out of date tires for in date. Unfortunately 3 were out of date (always check the manufacture date of trailer tires, they only last 5 years!). However mistakes happen so the five stars are for etrailer's quick response to fixing the situation by quickly sending me replacement tires even before I had sent the old ones back! I have always been very happy with their quick customer service responsiveness and the courtesy to have free videos they post to help customers, and really anyone, who need help with various trailer concerns. :-) I do not purchase trailer tires from anyone else as a result of their outstanding customer service.
Tim
7/29/2017
The reason to buy at etrailer.com is the customer service, which is CRAZY attentive. Expect follow up emails and communication through every step of the process. My favorite... Upon delivery of my order, I received a follow up email with install instructions and a link to a youtube video to assure my amateur installer doubts. The hitch installed exactly as described. I wholeheartedly recommend etrailer for anyone out there in the market for the products they sell. It was a truly enjoyable experience.
Jeremy Y
7/27/2017
good prices , fast delivery, web site user friendly
Jim C
7/26/2017
Kevin did a great job. Product arrived a day early. Kevin an outstanding representative of etrailer. Would not hesitate to do business with him in the future. Larry Kelly.
Kevin
7/23/2017
Products I wanted all in one place and great prices. Super fast delivery. Will come back here first when I need something
Bob P.
7/23/2017
Great job.
Robert Moretz
7/23/2017
This adapter is a very strong well constructed unit that comes unpainted so you can paint it to match your trailer. Etrailer was recommended to me by a friend and I am happy to find this company. They are competitive, have a well rounded product offering, and an easy to use website.
RogerD
7/23/2017
Hitch & wiring arrived on schedule. I installed myself, ETRAILER video on you tube very helpful. VERY satisfied. THANKS!
Don D.
7/23/2017
It was great to find etrailer. They had the product I needed (key), at a great price and fast shipping.
Mike U.
7/23/2017
Great service!!!!!!
Paul H.
7/22/2017
The Tail Lights and pigtail that I purchased from etrailer was very easy to install. It took approx 10-15 min.The Customer service was excellent!!!!
Richard O
7/22/2017
Thank you Christina J. for taking time to help me choose the best hitch for my needs!
Bill S.
7/22/2017
Very happy. Fast shipping product is great
Annazach
7/22/2017
Brackets are great. I was very impressed with the prompt delivery and customer care from the start to the end.
Ryan M.
7/22/2017
Keep up the great work
Mike
7/22/2017
Great service and upgraded shipping and the parts arrived quicker than expected!
Troy
7/22/2017
I am very happy with the parts and prices. The shipping was very fast and arrived on time . I am sorry that the wheel seals are already on the trailer so no photos will be taken this time. You can be assured that I will be using etrailer for the parts I need from now ! Thanks for the excellent shipping! Your company and people who work there are great people
Ron Jones
7/22/2017
Getting ready to install these nice, new wheels on my sailboat trailer to add a "cool factor" to it. As always, etrailer.com has everything...great variety, awesome customer service, fast-shipping!
Rich F.
7/22/2017
I received my items always on time and in good packging. Thank you etrailer for ecxelent service and pricing
Magdy Radwan
7/22/2017
My order arrived promptly and in great condition. I would recommend this company to anyone looking for excellent service.
Roz
7/22/2017
The items I received were spare parts for my recently purchased Thule rack. Rebecca N. Was very helpful in guiding me in sending my order and followed thru to the delivery. Thanks Rebecca!
Ralph B.
7/22/2017
These recliners are exactly what we wanted for our travel trailer. The chairs installed quickly and easily and they are as beautiful and comfy as we expected. etrailer was wonderful to work with and provided updates of the availability of these recliners several times before the items shipped. The etrailer staff even contacted the manufacturer to confirm the color we wanted was still available. I would certainly order again from etrailer and will encourage our fellow RVers to do the same.
Gail W.
7/22/2017
easy to deal with, fast delivery. thank you.
mike van why
7/22/2017
Excellent people to do business with!
Ed
7/22/2017
This exactly what I wanted. Solid, strong and well made. Great product and a good value. Thanks for the easy ordering and fast delivery!!! Much appreciated.
Dennis
7/22/2017
Fast accurate service
David E
7/22/2017
Fast accurate service
David E
7/22/2017
Fast accurate service
David E
7/22/2017
The contact person was super helpful. I got my parts sooner than expected. I havent installed the parts yet so i don't have anything to say.
bob h
7/22/2017
Very impressed nice system all the way from the towbar to the seat adapter everything fit great easy installation Great place to buy from
Ken k
7/22/2017
They're great to do business with fast shipping everything fit wonderful and the people on the phone are awesome especially Kathy TV
Ken k
7/22/2017
I ordered several items..everything was exactly how the website described..very easy to order online..easy to install..i will go to etrailer for all my rv needs first...
Daniel C
7/22/2017
products were exactly what I was looking for, fair price, fair shipping, quick shipping
Tim P
7/22/2017
Revived in short order as always with etrailer. As it was a replacement it all went in easily. Works great. Runs quiet. Thank etrailer for having the products I need and can't find elsewhere.
John B
7/22/2017
after using it to pull my 32ft TT, no problems. etrailer excellent company to deal with.
tony
7/22/2017
Perfect. I needed another mounting bracket for my trailer beaker so i can switch between vehicles. etrailer had it at a decent price and quick shipping. I purchase the original product from etrailer several years ago and have purchase other items over the years and they are a first class operation with an emphasis on customer service.
TECHCAPT
7/22/2017
Good sink cover, fits well. But I must tell you I love etrailer, you always have what i'am hunting for and you ship it quickly.
art a
7/22/2017
Have not installed the locking device as of yet, however I am sure it will not be a mechanical problem because of the outstanding installation video available from ETRAILER! Every product I have purchased from them, has been of top quality and the tech support is bar none. Thank you ETRAILER.
Ron
7/22/2017
Love that the products fit right in my trailer. This website is full of good information and is easy to use even for the not so smart people. Thank you etrailer
Kelly casey
7/22/2017
I've always liked etrailer products and their prices are the best around.
Bill C
7/22/2017
Thank you for keeping me updated on my shipment. Your site is my default site for everything tow related. Huge selection, lots of great products!
John Smith
7/22/2017
Fast shipping ,exactly what the picture shows is what you get. Excellent customer service answered all my question over the phone. I would defiantly order from this company again.
Josh. H
7/21/2017
Rose was awesome she helped me out far and beyond the call of duty. The landing gear was the right size the first time. I will recommend your company and will call on u again in my hour of need. Thanks again rose
Randy S
7/21/2017
Love this cover. It was better than I expected. Equally as important I like working with etrailer. Good people that understand and can explain the details of their products. I have used them for a lot of stuff for my boat trailers always with good results.
Tom L.
7/21/2017
Absolutely outstanding. The video presentation, the no nonsense - speedy delivery and the included materials were a snap to install. I highly recommend etrailer to any one who has a sliver of ability to read instructions and turn a wrench.
Kirk C
7/21/2017
order was what I wanted it was shipped in three days would order from E Trailer again good pricing
denns f
7/21/2017
Excellent product. Super response time delivered when expected...THANK YOU!!!You have now been Bookmarked for my braking repairs
Dea-Anna J.
7/21/2017
Great customer service from etrailer.com. The Thule parts were exactly what I needed and were a great value. I am glad that it was so easy to find, order and take delivery of the parts.
Dave R
7/21/2017
Excellent service
Lawrence F
7/21/2017
Product delivered on time and as described. Thanks for the service
Bill C.
7/21/2017
Excellent size and well built. Fast delivery like usual from etrailer. Have looked at other web sites for products and always end up at etrailer. Should know better and just start at etrailer
Ron O
7/21/2017
Great service and fast delivery. The product was very good quality and inexpensive. We have used etrailer in the past and continue to use them.
Kh
7/21/2017
Great having a Company that is awesome to work with. Thank You from a Grateful customer that appreciates Your Competency and feed back.
Dennis Fowkes
7/21/2017
Excellent quality and great service on every order I have placed !
Bob H
7/21/2017
prompt, accurate sale and delivery
Ron B
7/21/2017
Great selection. Good quality products. Good customer service. Easy to navigate website. 5 star company!
Kris
7/21/2017
perfect service
eddy
7/21/2017
Exactly what I needed and very quick shipping!
Jeff M
7/20/2017
The folks at etrailer are top notch! Super fast processing and shipping time after time! I've placed several orders with etrialer and recommend them to all my buddies! The ONLY place I order parts for my utility trailers!
T. Priest
7/20/2017
This switch worked perfect and will be using etrailer for all my trailer parts thanks for the quick deliveries
Brad b
7/20/2017
Easy to install, fair price,, I will use etrailer again!
Happy camper
7/20/2017
Product works as expected. On the other hand the service at etrailer is incredible. I had questions so I called instead of ordering online. Very helpful and pleasant representative and the order got to me a day sooner than expected. A repeat of the outstanding service I got a couple years ago on a 5th wheel sidewinder I ordered!
Harry A
7/20/2017
I recently purchased the excellent Thule Helium Aero Hitch Bike Carrier from a local bike shop. It had been a display model. Somewhere along the last 5,000 miles, noticed that one of the three anti-sway attachments was missing and realized I should pick up a few spare replacement straps for good measure if I could find affordable spare parts for the carrier. Despite my initial skepticism about my prospects, I found etrailer.com in Missouri. The replacement parts were in my hands speedily and for a fraction of what I thought I'd need to pay. Service was so good that etrailer.com will be my 'first look' when similar needs emerge in future.
David B.
7/20/2017
Products came on time, was very easy to Install and looks great.
Patrick MC
7/20/2017
Extremely satisfied with the service as well as the products.
Miguel
7/20/2017
So far i have made several orders with etrailer and have nothing to say than Extremely satisfied with both the products and the extremely fast, efficient services etrailer provides online. Will always recommend etrailer.
Miguel
7/20/2017
I was having a hard time finding what I needed. They were able to get the items I needed and informed on when I would get them. Great service!
KD
7/20/2017
All the products I ordered were just what I needed to do my repairs. Thanks George and etrailer for providing me wirh great service and products.
Excellent
7/20/2017
Ordered on Saturday and got it the following Thursday. Extremely high quality hitches as well as the S/S keyed hitch receiver holding pins. Couldn't ask for any better products or service. Thanks
Bigfoot
7/20/2017
Got the products very fast. This is a well organized business.
Galen.S
7/20/2017
Everything was great.
Larry
7/20/2017
PRODUCT, PRICE, SERVICE VERY GOOD
JOHN C
7/20/2017
I was very pleased with the helpfullness, promptness, and knowledge of etrailer personnel. I used etrailer to upgrade my boat trailer wheels and tires; and was very pleased with the outcome.
Jeff S.
7/20/2017
I loaned my trailer to friends and it came back with both rear marker lights broken. No big deal. I was happy to fond replacements on etrailer site. George sent them out quickly which is appreciated. If need be I will purchase from them again.
Biglars
7/20/2017
Great product. Just what I needed. Fast response and shipping.
Greg S
7/20/2017
Product was exactly as described and shipping was very fast. Free shipping for some products is also a plus. I would definately buy from Etrailer again. Etrailer, in my opinion, deserves the highest rating possible. AAAAA all the way.
Michael R.
7/20/2017
Excellent service.....
Pat R.
7/20/2017
etrailer is a GREAT source for quality products at a fair price. I have purchased several items, and have been very satisfied with them.
GT
7/20/2017
AWESOME Customer Service!!! The key is perfect! Thank you for your fast/ super extra friendly service!!!!
Christy
7/20/2017
Great service and FAST shipping.
Gary R
7/20/2017
Great service and FAST shipping!
Gary R
7/20/2017
Thank you. Great product. Great communication.
Randy M
7/20/2017
These arrived two days before estimated, and work well! I've used these tires/wheels before, and have been quite happy with them. Thanks again, folks at etrailer!
Moon
7/20/2017
Excellant product and seller
Steve
7/20/2017
Perfect fit. Video provided key measurement I needed to determine clearance. Support for products is a big deal for this company and it shows. I shopped 3 times in as many weeks. Never had an issue whatsoever. Thanks guys. Excellent work
Tom H
7/19/2017
Great company to deal with , would use them again .
Doug
7/19/2017
The right part, received timely, Excellent price! Very Dependable! I have already begun Recommending you! Thanks very much.
Jerry A.
7/19/2017
Keep up the good job.
Cherie Careccia
7/19/2017
This part was exactly what I needed. The order was accurate, on time and it was a pleasure doing business. I would recommend this site highly.
Randall W.
7/19/2017
Great to deal with. Excellent communication. They were able to let me know the item was in stock and gave me a realistic shipping arrival date (it actually arrived a far earlier). I wouldn't hesitate you use them again.
Brian L.
7/19/2017
Good product quality. Great store communication and package tracking!
Ray B
7/19/2017
I had a great shopping experience at etrailer. The catalog was easy to navigate, prices were great, service and the follow-up was excellent!
John P
7/19/2017
The company has a great support staff. They are very helpful and gave me the right information to get what I needed done.
Jason Stiger, John Huff, George J
7/18/2017
Customer service was awesome. I had no idea what anything was called...I'd never done this before...and they talked me through everything. The parts and directions were excellent. I really loved the install videos. ETrailer saved me money...$500 less than a dealer!
Wpeterson
7/18/2017
very good service , very quick , their products are good ,I will continue to buy from etrailer
Steve d
7/18/2017
Everything worked great!! Customer service was great! THANKS
Jim G
7/18/2017
good service.
george
7/18/2017
I had a great experience buying from this site. What I needed was easy to find at a great price and was shipped to me quickly.
Shawn A
7/18/2017
The best customer service!
Bodisafa
7/17/2017
What can I say. etrailer always comes through. I have never had an issue with them. They have always delivered.
Lee S.
7/17/2017
Best service ever! So helpful and curtious!!
Nancy
7/16/2017
I had an excellent experience in purchasing a product from this company. The products I bought came in good quality, and the customer service was great. I would definitely recommend this company to anyone in search of quality parts and excellent customer service.
Alex
7/16/2017
Great Company. I couldn't have been more pleased. Pricing was excellent, Shipping was quick even though it was free. The web site was outstanding thoroughly described parts plus tutorials were available. etrailer has their act together
Jim L
7/16/2017
Excellent transaction, communication and lightening fast shipping. Will definitely buy from in the future.
DJ
7/15/2017
Exactly what I needed now I have two cars ready for towing. I can't say enough on the quality of the items etrailer supplies. I have used etrailer probably twenty times in the past 5 years. Every time it was right and shipped quickly. It always arrives within a few days of the order. You can't go wrong with etrailer.
Greg A
7/15/2017
etrailer has better service that any tire or trailer parts store I've ever visited.
R Hindi
7/15/2017
Ordered, got, no problems. Product good as advertised, not so common today.
Paul
7/14/2017
Was a pleasure doing business with the folks at etrailer. The customer experience from start to finish is top rate, and support along the way and beyond is excellent.
Rick
7/14/2017
Parts were priced Right and fit perfectly. Thanks for the quick shipping!
Steve Worden
7/14/2017
Good quality, quick shipping - good to do business with. Thanks
Carl H
7/14/2017
Everything as advertised. Good quality and very quick shipping. I am very pleased. Thanks
Carl H
7/14/2017
Perfect fit. Great price. Delivered on time. Will buy from etrailer again, no hesitation.
Brian M.
7/14/2017
Good communication on shipping status. Great quality. Thx
Louis
7/14/2017
Quality product. Prompt delivery.
Skid
7/14/2017
Quality product. Prompt delivery.
Skid
7/14/2017
It fit perfectly. A Great product and a fast shipper.
Roxie D.
7/14/2017
Pleased with every part of the transaction. Great communication and shipped quickly and securely. Would definitely shop on etrailer again. Thx !
Dave B
7/14/2017
Bought a class V Curt Trailer Hitch Receiver for my sons truck. What a beast of a product, heavy duty all the way. He is going to haul his 30 ft travel trailer with it. UPS delivered it great job as always, everything was there that I ordered. etrailer great company great people.
Mike C
7/14/2017
I ordered a hitch and wiring kit for my wife's 2009 GMC Arcadia Here are the top 5 reason you should buy from etrailer.com 1) Quality Products at affordable prices ( best I could find in a 5 search look ) 2) Walk through videos with tip and trick of the trade makes the job easier 3) Customer service top notch 4) Shipping was fast and no damage everything I ordered was in the box 5) Would not hesitate to buy from again
Happer Camper
7/13/2017
Just what i needed. No issues with product or company.
Robert C.
7/12/2017
Have purchased several items over the years always completely satisfied with products and service
Gary
7/12/2017
Very fast shipping, great price.
Cinthia
7/12/2017
Good quality, very fast shipping and a fair price.
Cinthia
7/12/2017
We rely heavily on our trailer to get us to and from quality boating sites etrailer has been extremely helpful keeping us supplied with parts delivered to your door ver nice!
Mike
7/12/2017
The product was good quality, installed as an exact replacement. Works flawlessly and was shipped fast. Fell free to purchase from this seller anytime with confidence.
Cliff Z.
7/11/2017
Professional and they know their products, quick service. B.Thomas
105491731
7/11/2017
Quick easy transaction. Received it promptly
Monroe
7/11/2017
fast shipping and excellent service
William s
7/11/2017
5 star!! Excellent service!
Carole beach
7/11/2017
Excellent service.
Robert D.
7/11/2017
Great customer services. Good quality. Fast shipping.
Orlando
7/11/2017
Product replaced what I needed perfectly. I bought extras just in case. Appreciate etrailer.com and the service they provided. I would use them again.
Kevin O
7/10/2017
Price was great and it was shipped promptly. I will be doing business with you again. In fact I just placed another order
Excellent
7/10/2017
Service, price and product were exactly what I needed. I will definitely use etrailer.com in the future.
Tracy
7/10/2017
Easy to use site, fast shipping, and good products. I'll use etrailer.com again!
Javier J
7/10/2017
I was able find what I needed. The ordering process was easy and I got what I wanted for a good price.
Dave B.
7/10/2017
Great customer service !
Tom
7/10/2017
I took a leap of faith when I dove into these guys about ordering parts for my trailer. I have to admit, these guys and gals are top notch in my book. I order lots of parts for all sorts of trailers all over the U.S., they came through both on the phone and through delivery. I will be working with these guys and gals from now own. They are like the Wall-Mart of trailer supplies. One big At-A-Boy to the entire crew there from ordering to packaging. Very pleased.
Tim M.
7/10/2017
I bought just the turnbuckles to hold down a truck camper because I didn't need the chains and s hooks that are part ot the tie down package. The price is better than the local hardware store and the item is exactly as advertised. The company sent me emails and tracking information and the package was shipped quickly. I seldom write reviews, but the service and product were great.
TB38
7/10/2017
I have always had great service and products from etrailer and am very well pleased with their follow up on the shipment of my orders.
Cliff. K
7/10/2017
Quick service, and exactly what I ordered.
Tom M
7/9/2017
Product was as described and shipping was amazingly fast. Completely satisfied customer.
Mike Z.
7/9/2017
Great prices and quick shipping!
Tyler E
7/9/2017
Thank you so much for handling our order with such quickness.
Shirley E.
7/9/2017
Trailer tires arrived in a box within days of my order. Installed them on my boat trailer. Purchased these particular tires based on the steel belt design. Perpendicular to axle rather than wound around the tire. Also watched video on etrailer.com to learn differences between bias and radial tires. They do a great job
Paul Bartelt
7/9/2017
I ordered 4 tires,caps and lug nuts . very impressed with product going on 5th wheel rv very helpfull when ordering, recived withen a week .
Terry l.
7/9/2017
This hitch mounts up to my pickup very easy tightens up to feel like part of truck Hauls our 2-electric bikes perfectly! I always put a ratchet strap on also , but it is not needed The quality is the best ! If u call for information on any of the products they sell , they are the best " real customer service " Thanks for a great product! Dale
Dale H Cell
7/9/2017
Fast shipping. Easy to install. etrailer made sure I ordered the installation kit with the controller. Good place to do business with!
Dan A.
7/9/2017
I have given this product five stars. it is as the seller said and was delivered in a timely miner. I will order from this vender again.
Ken G
7/9/2017
Extremely happy with etrailer experience, have 04 like new Infinity.... always able to find the right replacement parts and accessories as I need them !!! Arrive in timely fashion always in excellent condition and at a good price !!! Will be back in near future thanks for your excellence !!
David P. L.
7/9/2017
Very good knowledge of parts needed. Fast shipping
Mike H
7/9/2017
The Stay Put holders are as described, appear to be very well made and were delivered when they said. I expect these will give me many years of dependable use. etrailer's site was easy to use, the company was professional and I would recommend them to anyone.
Russ
7/9/2017
etrailer.com was recommended to us by our mechanic for your excellent customer service and quality of hitches. My order arrived in 3 days, as promised. Our mechanic installed it for us. We are very pleased with it and would recommend it to everyone.
Jackie G.
7/9/2017
Very good price-Came on time-Exactly what they said it was-Very happy- Would buy from etrailer again
Gary B
7/8/2017
Great company to deal with. Fast shipping
Dave S.
7/8/2017
I was very pleased with the service and help I received. I was kind of in a time crunch and in dire need of this part and I had awesome service and very efficient delivery ... thank you so much.
JEFF Frost
7/8/2017
right on time great job
Harold
7/8/2017
Exe len parts , and even better ordering and shipping
James P.
7/8/2017
Just what I needed,, Goodprice, good quality,and prompt service..thanks...
Tim J
7/8/2017
Items were as described and shipped quickly.
bob
7/8/2017
Product was perfect fit, ordering was fast and when I needed to change my order, customer service was great. Changed to what I needed and got it a few days later.
K. Carr
7/8/2017
Order arrived super fast and exactly as described.
BKF
7/8/2017
Great servic and products. Will continue being a customer....
Jeff Auberry
7/8/2017
Excellent product . Very prompt shipping, selection ans prices are the best
Rodney
7/8/2017
Fast Delivery!
Curt D
7/8/2017
Great product, great price!!! Super easy installation was done in 10 minutes. Second hitch I ordered from etrailer and very happy with everything!
Darrin Dembowski
7/8/2017
Very pleased, product fit my truck perfect. The right fit makes installation simple. Ordering over the phone was quick and easy. Sales help very knowledgeable and pleasant. Looking forward to repeat business.
Tom D.
7/8/2017
As always etrailer has not let me down ! good products-fast service . The follow up after the sale is great Thanks etrailer.
Ralph G
7/8/2017
Very satisfied with my purchase. I ordered on a holiday and it was shipped the same day with expedited shipping which was an unexpected surprise. Contact between myself and the seller was exceptional. I recommend etrailer if you plan a purchase in the future.
Tim B.
7/8/2017
This is really more about the service from etrailer which was excellent, particularly with letting me know the original item I ordered was backordered and keeping me posted as it continued to be backordered for longer than anticipated. I was able to find some other products that allowed my bike rack (bought used from elsewhere) to be functional. Thanks etrailer!
Jordana2
7/8/2017
Everything came in good shape and quick shipping
Perfect fit
7/8/2017
Great customer service
Alfonso
7/8/2017
I purchased tires for my trailer from etrailer. I liked the price, customer service...excellent communication, fast shipping, delivery notification and my orders qualified for FREE shipping. I will be a life customer!
BRIAN R
7/8/2017
Always a great company to deal with, fast shipping and great service. Thanks Scott R
Scott R
7/7/2017
These folks are very nice and ship when they say. Had my product when they said i would.
J.m
7/7/2017
Quick service and easy to navigate website. I had the part quicker than originally stated.
Cheryl D
7/7/2017
Product as described. Fast shipping and great customer service.
Mike L
7/7/2017
Great prices!
Matthew Ryan
7/7/2017
Quality merchandise, delivery on time. Excellent videos for installation information
William K
7/7/2017
Works excellent and can't beat the customer service!! Will definitely be a return customer!
Brad
7/7/2017
This break controller works excellent and the customer service was top notch! I will definitely be a return customer.
Brad
7/7/2017
Great job by etrailer in shipping the product in a timely manner, great customer service.
Doug C.
7/7/2017
First of all the product was perfect. I made a mistake and ordered the wrong one and Troy was amazing. Since I was busy he worked with my wife to get my mess worked out and helped us a ton. etrailer is a great company and I will be working with them for all my trailer needs in the future. Thank you Troy and staff at etrailer!!
Mark M.
7/7/2017
Great quality. Product took longer than usual to ship due to mfg back orders. Customer Service kept me informed, via emails, of when order was going to be fulfilled and shipped. I will order from ETRAILER again.
Fran H.
7/7/2017
Excellent customer support that monitored our order from beginning to end. We would recommend etrailer & will use them for future purchaes! A job well done!
Dave & Deb
7/7/2017
Jameson and Donna P. were very helpful with my order. An item was out of stock and Donna quickly noticed this and ordered it directly from the manufacturer and updated my delivery date and my shipping address. Everything arrived on time and that was appreciated. Jameson answered my initial concerns and explained in detail what I would need to complete the job. Thanks to both and etrailer. I never realized there was so much to learn about towing a trailer, but they made it easy to learn.
Michael B.
7/7/2017
Excellent service. Very knowledgeable about parts I needed...Shipment was prompt and in very good condition. will definitely recommend your company to my friends...and business associates..
Dale P
7/6/2017
Probably the best company I have dealt with in quite some time. Great deals, outstanding customer service and very fast delivery. What more could you want. They are my go to people for anything to do with my trailer - and buy do they deliver.
Jim G
7/6/2017
Everyone at etrailer must be70 or older.They know what service is all about.Great job.Thanks
BR
7/5/2017
Product was exactly as advertised. Will order from etrailer in the future.
Geoff P.
7/5/2017
etrailer has the fastest shipping I have had the pleasure to deal with. Have not had a chance to mount new tires yet, but I am sure they will be fine. Thanks for all the great service in the past and I look forward to doing business with you again.
Mike L.
7/5/2017
It plugged right in as advertised and worked perfectly. The instructions were very clear and easy to understand. Further, the etrailer service is awesome - I'll definitely be a return customer!
Philip
7/5/2017
Ordering on line was easy, shipped and track was good. Product arrived sooner than expected. Installation to about 20 minutes. Highly recommend etrailer for any other equipment.
George J
7/5/2017
Excellent product. Great service.
Frank Wong
7/5/2017
Unfortunately the product was back ordered but your kept me updated which to me was wonderful. I know that these things happen and to be kept updated is to me a big deal. The spring arrive in a timely fashion and it was the correct part. I would use your company again.
John B
7/5/2017
looked every where for these lights-- you hadem. most didn't-- thank you=- prompt ship-- arrived safe--
Bruce
7/4/2017
I installed it today, I watched video on e trailer,a lotof help
Ed
7/4/2017
Ordered air bags for my truck. Fast shipping , installed fast perfect fit. Thanks Love your service and customer for life
Steve
7/4/2017
Exactly as described. Quick shipping, good buy!
LissaB
7/4/2017
Very pleased with service and product. Have used etrailer several times with same results. Thanks to great customer service
Russell
7/4/2017
Troy helped me to get the exact tail light lens cover I needed. I searched everywhere and only found what I needed at etrailer!
Kim B.
7/4/2017
Got exactly what I ordered Fast Free shipping all at an amazing price
Tim
7/4/2017
I looked for the grease caps in many stores and couldn't find them but I knew you at etrailer would have what I needed again Thank You
mike n
7/4/2017
Bought as birthday present for my boyfriend. My order was on backorder but i was updated every day with the status of my shipment. Great customer service and communication. Installation was fast and easy. Will order through etrailer.com again.
Sabrina m
7/4/2017
received product quickly and had a fair price and reasonable shipping.
art
7/4/2017
Everything zactly what I ordered exactly what I needed it came in a timely manner
Jim F.
7/4/2017
Exactly as ordered and all three fittings were way cheaper than another site. Exceptionally friendly and helpful staff. Took a while to ship, but I was in no hurry. Will be back as parts are needed.
Gary
7/4/2017
Excellent customer service. Quick shipping and product good quality.
Jim
7/4/2017
It's great when one does business with a EXCELLENT rating . items just what I wanted and the shipping gets done right away. try them you will be pleased. !
Frank
7/4/2017
Customer service was top notch! Got exactly what i needed!
Kelly
7/4/2017
Fast delivery and great customer service. Thanks
Rob
7/4/2017
The right part, manufacturer, shipped and received as promised. etrailer reliable as usual. Thank you!
Layne C.
7/4/2017
Good service
Johnny p.
7/4/2017
I have to say it's an absolute pleasure dealing with etrailer. Not only did my package arrive on time as promised but the experience of dealing with the people at etrailer such as Tommy and Dani made it that much more of fun experience. There was not a problem with answering my questions if they did not know the answer they found out the answer and got back in touch with me. Their prices are great their products are good quality and there's so many good things to say about the company that I could go on and on. Keep up the good work and I will be doing all my trailer business with etrailer. Just check out their website and see how much more they have to offer.
Brian DeGuire
7/4/2017
I've ordered several times from etrailer. Their products always are exactly as described on the site and the shipping is very fast. Great place for parts and products.
Robert
7/3/2017
GREAT SERVICE!!!!!!!!!!!
JYOUNG
7/3/2017
great products, great prices, great service, what a snap!
car trailer
7/3/2017
Great people and great service and parts. Fast shipping. You won't be sorry dealing with them.
Gary E.
7/2/2017
Great doing business with you...thanks for what your company does!!...EXCELLENT! ! FIT PERFECT...
Walter j
6/30/2017
Man! Why would anyone shop anywhere else? Really. They have the lowest prices. They have everything. They deliver for free with a miniscule purchase. Melanie that answers the phone really likes her job and it shows. They work hard to do it right. I got all my parts to build a trailer. They were the right parts and and they came quick.
Rached
6/30/2017
Good price, heavy duty. etrailer shipped it out quick and they have great customer service. Every product I have bought through etrailer has been high quality.
Chris S.
6/30/2017
I have bought three of these over the years from this company they are easy to deal with, communicate very well on the status of your order and always have great followup after you receive it...i will continue to buy from etrailer!
Paul
6/30/2017
This unit is as described and arrived in excellent condition! etrailer has many products to offer and is very prompt in delivery.
B. Watkins
6/30/2017
Fast shipping
Carrie L
6/30/2017
Great item. Fast Shipping.
Ariel K
6/30/2017
Part was delivered very quickly. Thank-you.
Kahan
6/30/2017
Fast, quality product & service - that simple!
Terry O
6/29/2017
Exactly what I needed . Quick efficient service . Very Satisfied with the whole Transaction
Joe S.
6/29/2017
Great fast shipping , really good service thanks,
Rino Francoeur
6/29/2017
Nice. Just what i needed
Lew
6/29/2017
Great service Speedy delivery Correct parts Reasonable prices
Moe D
6/29/2017
Excellent customer service. They kept me up to date on my order until i got it. Product was great husband put the new motor in and it worked. Will definitely order from again if i need anything. Definitely recommend them!
Samantha
6/29/2017
Delivered promptly before expected delivery date. Worked perfectly to replace my existing parts. Thanks mucho for great product & service.
Mario C.
6/29/2017
As promised, great product & fantastic delivery! I will recommend and use etrailer again!
Cris L
6/29/2017
Once again, extremely pleased with my order from etrailer. Ordering was easy. Product arrived quickly and was in excellent condition. Emails were sent to me from the company with status of shipping. My two trailer wheels and tires (AM3570) look great. This is a quality company in every way.
Steve F.
6/29/2017
I bought LED lighting for my trailer and some stern hold downs. Everything fit perfectly and work beautifully. I've been very happy with my products from you guys and will definitely use you again when I need more parts.
Sal Borruso
6/29/2017
I can't say enough good things about the staff at etrailer. They helped me pick out the correct items to install disc brakes on my boat trailer and the technical staff was extremely helpful in helping me better understand how to perform the installation. This was the first time I ever install a new brake system and their help enabled me to easily and successfully complete the installation. A+ for the product quality and for etrailer staff!
Billy H
6/29/2017
I've ordered parts from etrailer a few times now and their service has been great! My order shipped within 24hrs. I would highly recommend etrailer to other DIY boat and trailer folks like me who want good product at a fair price and great service!
Gary W.
6/29/2017
Excellent service fast shipping lifetime customer
Steve
6/29/2017
Very impressed with the jack. It installed easily without any problems and worked perfectly. I was also very impressed with etrailer.com; their web page was easy to navigate, the description was complete and accurate and the ordering process was very easy. The jack was shipped promptly and it arrived on the date they projected.
Bill W
6/28/2017
Exactly what I wanted! Excellent company!!!
William H
6/28/2017
Excellent product. Easy to order. Quick delivery. Very satisfied!
William H
6/28/2017
Easy to install, works great. Customer service was very professional.
Don S
6/28/2017
Received product as described. Super fast shipper with great communication. The wheel has a great look and fitment is perfect.
Steve L
6/28/2017
Great product and it arrived remarkably quick! I appreciate the email tracking and good follow through.
Hammertime
6/28/2017
Product was an exact replacement for broken light. Installed easily in about 10 minutes and included the light bulbs.. Will buy again from this company
Dennis E.
6/28/2017
Etrailer has a great line of products and I think they do a great job delivering them. Very impressed with this company.
Ron M.
6/28/2017
These suspension parts are a perfect fit and have solved my utility trailer problems. Great help from etrailer and a great information packed web site.
Craig
6/28/2017
Fast Shipping. Accurate product description Highly recommend. Competitive Pricing
Todd N.
6/27/2017
The part was easy to order, reasonable shipping rate and came in a timely fashion.
Exactly what we needed
6/26/2017
Great service - delivered early!!!
Bruce
6/26/2017
Shipping was fast. Great job etrailer.
William
6/24/2017
They are the best company and their customer service is awesome.. I would use them again, they even emailed me to see if my order arrived, and if I was satisfied. Would refer them to everyone I know.
Owen
6/24/2017
Easy ordering. Quick shipping and expert advice on products. Will definitely purchase from etrailer again
Mike S
6/24/2017
Was the exact parts I needed at 1/4 of the price of many other retailers
Drew S
6/24/2017
It has been over a year since I had rebuilt my trailers using parts purchased at etrailer. This is the first time that I have been able to put any real miles on the unit and with 800+ miles the lights and everything performed flawlessly. I will not think twice of making additional purchases from etrailer.
Robin A
6/24/2017
Product arrived very very quickly and it was exactly as advertised. I'm very pleased.
Leon
6/24/2017
Great product and very fast shipping!
Chris
6/24/2017
Only place that had what I needed and able to get it to me within a very short time frame(2 days)! Thank you so much
Paz
6/24/2017
Very competitive prices, Fast shipping and great customer service and support. This is my 3rd order from etrailer.com and have not been disappointed yet.
Mark
6/24/2017
Good product, and relatively quick shipping. I will be ordering from etrailer.com again in the near future.
AB
6/24/2017
They had the rack I needed, in stock, and at a great price. Shipping was free, quick, and easy to track. Item arrived well packaged and undamaged. So what's not to like?
Steve T
6/24/2017
Easy ordering. Great customer service. Called to inform me product out of stock and new shipping information. Product arrived in timely manner. Would definitely order from here again.
Lynn L.
6/24/2017
The product was exactly what I needed and exactly what was described on the website. The expedited shipping arrived earlier than expected.
James R.
6/24/2017
Great customer service, I needed hardware for a factory hitch and they did not offer a kit so they contacted me and we found one that would work. Installation was much easier than I anticipated, the wire tool for the plates and bolts is a game changer. Would purchase from etrailer again in a heartbeat
Cory
6/24/2017
Very good company to do business with.
Bob H
6/24/2017
The guys at this company were very helpful and informative. I spoke with them on Monday and had my item on Wednesday. Unbelievable service!
Charlie S.
6/24/2017
The hitch cover is great. etrailer.com does a great job of depicting the product and their customer service is excellent. I am a returning customer and will keep coming back.
John
6/24/2017
Quick deliver , easy install, great customer service
John Bailey Jr
6/24/2017
very good fast shipping rate excellent
john p
6/24/2017
Exact fit No hassle to order great service
C.W Hempstead Texas
6/24/2017
Always great service from etrailer! Been using this site since 2011 with no problems, prompt service.
Tim F.
6/24/2017
Well constructed and rides securely and quietly.
Rick S
6/24/2017
I am happy with the quality, fit & quick response.
Roy S
6/24/2017
Great service and pricing.
Jim S.
6/24/2017
It took time for my order because of the manufacturer and etrailer kept me informed as the process went along. Thanks for your great customer service.
Peter B
6/24/2017
Product arrive early, fits perfect, and a perfect transaction.
CHRISDAGREAT1
6/23/2017
Helpful and knowledgeable staff...Great follow through!
Beth W.
6/23/2017
Excellent product.........and the excelled only by the service from etrailer!!!
Bill
6/23/2017
Received tires and wheels a day early in good shape. Thank you all of your help. I will definitely recommend etrailer to anyone. Andy
Andy W.
6/23/2017
I was very pleased with etrailer's quick turn around in filling and shipping the order. I have and will purchase other trailer items from etrailer.com!!!
Kent R.
6/23/2017
A simple bearing pack on an early 50's travel trailer axle turned nightmare. My local guys just said sorry. However, etrailer had the parts in stock at a great price. The site is very user friendly. What made finding the right parts easy was their excellent and complete listing of sizes and dimentions of seals, bearings and hub caps etc. that I needed. I found the parts to be of high quality. This combined with unprecedented customer service and fast shipping has earned them my future business. I would highly recomend them as a go to site for all your trailer needs. THANKS.
leeann s.
6/23/2017
Great prices and quick delivery
JimF
6/23/2017
Product was exactly as described and shipping was very fast with excellent communication!
Christy
6/23/2017
Great item at a very good price
J Hughes
6/22/2017
Product was exactly what i needed..easy to order...timely on order and shipping...thank you!
Mark jones
6/22/2017
The brakes look great. Only issue two of the brake shoes popped of the pivot from shipping but I was able to get it back on. The order arrived on the 3rd of the 3-5 days promised. The customer service rep Kathy was very helpful and answered all my questions.
Jeff
6/22/2017
Excellent customer service. A few contents were missing from the trailer brake assy. Contacted ETrailer and the friendly customer service rep was more than helpful to be sure that I received my missing parts. Will definitely purchase again through ETrailer. Thanks again.
Scott P
6/22/2017
Excellent product and service. Highly recommend this company.
Brad V
6/22/2017
The item I ordered was back ordered from the factory. To my surprise it was shipped within several days. Very good service and knowledgeable support at the parts department.
mike t.
6/22/2017
I RECIVED MY ORDER IN A TIMELY. MANER PARTS WERE WHAT I WANTED. THEY WORKED GREAT. I WOOD BUY FROM ETRAILER ALLWAYS
RON F
6/22/2017
I received the parts Saturday and installed perfect fit. Thanks for good service
Jerry
6/22/2017
Great service
Rob k
6/22/2017
Easy to install - took less than 30 mins. very happy with the product. I am also extremely happy with the customer service. I accidently ordered 3 of these vents and I only needed 1 - when I realized the mistake I immediately called customer service and the girl who answered canceled the current order of 3 and made a new order (without laughing and without my wife finding out about the over charge)!! The product was shipped the same day and I installed it the day I received it. Took less than 30 mins. Happy customer
Scott Hooten
6/22/2017
Great transaction. Thank you.
Mark P
6/22/2017
I had a great experience with this company. They answered my email in a reasonable time and the shipping was very fast. Cheap prices, fast shipping, good communication, and a quality product. That pretty much covers my experience with them.
Ray B
6/22/2017
The item arrived on time and in Excellent Condition.
Michael E.
6/22/2017
I am very happy with the product, customer service, speedy email replies and delivery. There were a couple of nicks in the product that don't appear to be from shipping, but overall, i am very satisfied, would recommend the etrailer company and I would do business with them again.
John
6/22/2017
Very good people. I accidentally ordered two hitches and the recognized the error and called me and corrected my mistake
Doug a
6/22/2017
Great, well made product---extremely fast shipping---good price for good quality---very pleased with this company purchase
Ray
6/22/2017
We have always been satisfied with products and delivery time from etrailer.
JetCarrier
6/22/2017
Great company to deal with. Great parts at a reasonable price. Fast, courteous and knowledgeable customer service. Great communication during shipping.
Mike G
6/21/2017
Excellent value, very responsive customer service and quick shipping. Couldn't ask for more.
Greg H
6/21/2017
This product is pretty much the same as most. What impressed me was the company. I was called on a Sunday and informed about my delivery date. It feels more personal to talk to someone than to wait around not knowing what's going on with an order. I have and will be doing more business with etrailer. Thanks.
Al Preble
6/21/2017
One word... AWESOME!
SHANE W
6/21/2017
Fast delivery
Jeff K
6/21/2017
Great Quality. Delivered as promised.
Dan E.
6/21/2017
Great price, and speedy delivery, a quality product.
Anne C
6/20/2017
Good product and easy install. Fast delivery well made product
Marty
6/20/2017
Arrived pretty quickly and was exactly what I ordered. Great selection to choose from.
Kathy S.
6/20/2017
Great product, great service. What more do I need to say.
Adam B
6/20/2017
The products ordered were great and worked as promised as was the customer service, as I have come to expect from trailer, which I why I keep coming back.
Adam B
6/20/2017
Everything easy and worked great
Michael Alban
6/20/2017
Awesome products and customer service, as usual. Would highly recommend!
Rich
6/20/2017
Fantastic. Don't bother even looking anywhere else for trailer parts, nobody can touch their pricing.
Mike d. Buffalo ny
6/20/2017
Came as described. Fast delivery. Shipping charges were reasonable. I will use them aft.
Jfree
6/19/2017
Good service, fast shipping and great product.
Ryan S.
6/19/2017
Great service and great products.
Bethany F.
6/19/2017
as with previous purchases quality products, prompt shipping and reasonable prices.
bones p.
6/19/2017
The service from etrailer is the best. These people really care about customer service.
Steven D
6/19/2017
Great products and quick delivery
Selena
6/19/2017
Great experience and good customer service
Paul S
6/19/2017
Fast shipment! Quality product!
Larry
6/19/2017
Excellent Service from etrailer Again! Very good product! Follow instructions and the rails will fit perfect and perform well!!
Doc Murdock
6/19/2017
Have used etrailer in the recent past and recommend them for their products. I have purchased hitches, and lights among other trailer related item and I'm very happy with the products and service.
Kit W
6/19/2017
This is the third time ordering from etrailer as always customer service is excellent and product is just as pictured.
Brenda C
6/18/2017
Received great response to my question, and got my parts quickly.
Eric B.
6/18/2017
The trailer receiver hitch was as advertised, very stout and more than able to handle my needs. I will check with you guy's first from now on. Thank You Anthony
Anthony B.
6/18/2017
Product delivered as expected. You tube video showed controller and wiring required. Ordered the wire and controller and it was plug and play. Very nice setup.
Kevin M
6/18/2017
This is the second purchase I have made from etrailer.com. I have to say their service, speed to complete the order, fair price, and follow up is top notch. I really like they have installation videos to the product which makes it super easy to DYI. I would buy from them again when the needs arises. Cheers David H from SoCal.
David H
6/18/2017
Easley ordering great customer service would highly recommend
David L
6/18/2017
Product arrive quickly and was precisely as it was represented. No surprises for me....and that's a good thing. I've yet to be disappointed in etrailer.
Larry F.
6/18/2017
everything is working great, still very happy with purchase. glad i used etrailer
jim g
6/18/2017
I recently ordered replacement parts for my bike rack. I have not yet put the parts on, but would like to compliment etrailer for their prompt service and follow-up. I received a courteous email telling me the parts had been shipped and thanking me for my order. Impressive customer service!
Liz
6/18/2017
Good, quick, simple service.
KS
6/18/2017
Great price, cheaper than local discount store or the tire store in town. Fast shipping, I'm happy
Charlie W
6/18/2017
Excellent service, excellent product. Very serious company. I recommended 100%
Juan G Angel
6/18/2017
Received product yesterday when I was told it might be July something. Everything checked out, packaging was perfect. I will order again from etrailer.
Dick E.
6/18/2017
fast and fair service , thank you
Wayne
6/18/2017
Product was as described, fast delivery!
Sharon W.
6/18/2017
I was extremely happy with the replacement vent lid for my enclosed trailer. I took a chance that this particular model would work for my 14"'x14" vent from the description on-line. The product was delivered in a reasonable amount of time and the directions on the package made it easy to install it myself. The fit and finish looks better than new and I would recommmend this company to anyone in need of trailer parts. They seem to actually care about customer satisfaction!
Dan K.
6/18/2017
Very timely with shipping and delivery. Product was readily available and easy to find. Will definitely recommend this company.
Diana su
6/18/2017
Great customer service and fast shipping
Karl
6/18/2017
Super Fast Shipping and was EXACTLY what I was looking for. Thanks for the GREAT salesmanship and customer relations.
Vern R.
6/18/2017
Worked great, arrived quickly.
W. Benson
6/18/2017
troy and the order are excellent, many thanks for great service and pricing
troy
6/18/2017
Product was correct...timely shipping and delivery !
Jim C
6/18/2017
super service
john s
6/18/2017
Couldn't be happier. Received power jack very promptly. Installed that evening for first trip. Worked fantastic. Second purchase fm etrailer.com and both times service was prompt and first rate. Thank you etrailer.
Mike R
6/18/2017
Well designed user friendly sit, comprehensive product line with reasonable prices.Great customer service Wish more retailers were as good as these guys. Will use them again as the needs arise.
Thomas
6/18/2017
Fast fast shipping. Awesome product at great prices. Will definitely us etrailer again. Thanks so much. You want easy great service? etrailer is your best bet!!
Kim N.
6/18/2017
Great equipment came on time and quality stuff,will recommend to other people,ty!!
Randall Janke
6/18/2017
Order my hub and drum for my trailer . Got exactly what I wanted and fast as I was leaving for vacation. You guys have never let me down . Got them fast as promised. Thanks.
Andy R.
6/18/2017
Great customer service and fast shipping. Product is as described and fits perfectly! Thank you etrailer!
Heather
6/18/2017
Every thing I have bought here has been good. the service has been quick and prompt. chief
products
6/18/2017
Blue Ox towing products have served me well. We are full time RVers and have used them for several years. I would also like to make a comment about etrailer services. They are an excellent company to do business with.
Russ J
6/18/2017
Exactly what I ordered shipping was super fast less than a 10 minute phone call will definitely do business with etrailer again
Brian s
6/18/2017
As usual great customer service. Notified me that they needed to find the second wheel at another distro center so my shipment might be delayed. However they still found a way and wheels arrived in time to drop them off with my technician for my tuneup and install. Love how they keep you informed every step of way. Also love the super helpful guides about what everything on the tire means and when you might use one feature or another and even how to measure your bolt spacing. I knew nothing but am now an expert and was able to choose the right tires. Also love the detailed video reviews on EVERY product on the site. They are consistently helpful. I wish other retailers were this focused on attention to detail. Still my number one go to place for equipment. Oh and the wheels look just as pretty as in the photos and video, bonus!
EPyle
6/17/2017
I am totally satisfied with both etrailer.com and the product that I ordered. It came to me very quickly and it is exactly what I need for my travel trailer. I would highly recommend etrailer.com. Thank you
Robert B
6/17/2017
Great product and great service
Randy R
6/17/2017
Great company to do business with! Great selection and prices. Online ordering is easy and fast.
Bobby B
6/17/2017
I was amazed with the attention to detail locating and tracking such a small order! Keep up the good work.
Milton M
6/17/2017
The item was better than expected. I am VERY pleased with the product and the great service I received! It was shipped out quickly and I was kept informed thru the course from order to receiving the item. I would recommend them to anyone that needs products of this kind. Thank you very much for a pleasant experience!
Samuel B.
6/17/2017
Exactly as depicted. Fast delivery. Good price.
Lee S
6/17/2017
Arrived promptly, exactly what I ordered, worked great. Excellent follow up from vendor.
Mike S
6/17/2017
It was a real problem with a incorrect part shipment from etrailer , but after some two weeks of emails I received the correct part.
Terry N.
6/17/2017
Thank you. It is an older trailer and happy you carry the products we need. The service was friendly, accurate and fast. Don't see this in service field lately and find it very refreshing. Good job. Will call if I need something again. Ann
Margaret a.
6/17/2017
very helpfull with a problem,shipping was fast.very satisfied
jack m.
6/17/2017
I was very impressed with the service, product and pricing I have been in business for 40 years and not many company's understand how to treat customer. Special thanks to Sandy J great attitude and help I will be buying again and recommending your company. Thanks
Doug Clark
6/17/2017
Was the correct replacement for our hitch. Super fast shipping. etrailer will always be our first chose for parts!
Dan
6/17/2017
etrailer service is great. They had the product I needed at a good price and shipping was quick. They will definitely be my source for RV products.
Dennis
6/17/2017
Valve worked great. Service was fast,very happy
Jeff
6/17/2017
My product arrived quickly and unfortunately had been damaged in the mail. Called customer service and they promptly sent another item which was received only 4 days later. My experience was excellent from order to final product. I will be depending on them for now on. Plus, they sell replacement items for things that most stores would make you buy the whole item. Thanks trailer.
Michael H
6/17/2017
This was an exact fit for the OEM installed on my boat trailer. Price, accurate fulfillment and delivery time were all outstanding. The original plug on my wiring harness fit this fixture just right.
Ken M.
6/17/2017
Thank you for all your help, information and outstanding service! It's 11:30 PM but I just had to write this now. All night at work; I was anticipating delivery, tomorrow, of the trailer hitch I ordered for my girlfriend, Teresa's, vehicle. I left work at 10 PM and the hitch was waiting at the door, a day early! First, when I completed the survey after my order, I was so positive and wanted to give you all the highest ratings. I got free shipping but, I was not sure how long it would take. I mentioned this in the survey but did not wish to be negative in any way. I immediately received a reply with the estimated delivery date. So, I brought the package into the house and noticed the UPS label was "3 Day Select"! Thank you for the free upgrade, free shipping and the best price, anywhere. I did a lot of research and saw this exact same model hitch priced as high as $250. and average of $150. So your price. and free shipping is amazing! I will soon order another hitch, from etrailer, for my own vehicle because I have never seen such outstanding service, at any price. Thank you!
Andy C.
6/17/2017
My husband is always amazed at how quickly he gets his order!
James B.
6/17/2017
Great Customer service---Knowledgeable about product--fast shipping--great experience--good prices
RHH
6/17/2017
Excellent product. Arrived exactly as described. Fast shipping too.
Marty S.
6/17/2017
The item came right on time and fit perfectly great product highly recommend
Phil L
6/17/2017
Had a hard time finding what I needed until I went to etrailer. Product was exactly as described and fit perfectly. Great packaging and quick shipment. Thanks!
Missy
6/17/2017
Hitch arrived quickly and securely packaged. Followed the instructional video on the website and had it installed in under 40 minutes. Great service, great product and easy installation. Met or exceeded my expectations and price was very competitive.
Matt Z
6/17/2017
Great product, great friendly service.
Great service
6/17/2017
Quality of the pieces is great, and delivery time was excellent. Look forward to doing business with you in the future. Would definitely recommend your firm to friends anytime.
mobman7326
6/17/2017
lot heavier than i thought it would be great product great price also
Tim M
6/17/2017
Exactly what I needed at a good price.
Jeffrey M.
6/17/2017
very fast shipping, good product. nice website
jcobb
6/17/2017
Delivery was very prompt! Product was a perfect fit. We will definitely use etrailer again! Great experience.
Jan
6/17/2017
Again along with the other parts I purchased the videos provided on the website help a lot to know what to expect for the installation. Thanks
ron w.
6/17/2017
I will buy everything from your store
James
6/17/2017
The product arrived promptly and was exactly what I needed. Outstanding customer support. The prompt replies to questions are really appreciated. I will always go to etrailer first.
Dave O
6/16/2017
These folks are extremely easy to purchase products from at a great price.Thanks
Butch
6/16/2017
Great products and LIGHTNING FAST SHIPPING. was at my door in 24 hours
Paul H.
6/15/2017
Very fast service. Two day delivery.
Bill Biwan
6/15/2017
Great quality, best price on the internet and fast delivery!!
Tim P
6/15/2017
Excellent products at great prices with fast shipping and friendly service. Who could ask for anything more. Highly recommend.
TJ
6/15/2017
I will say this was a very pleasant transaction, I was well informed and updated with the shipping information and notified when items were shipped and everything arrived in two days. I highly recommend etrailer to anyone requiring your products and I will definitely be using etrailer in the future for my trailer and RV needs.
Galen
6/15/2017
Product fit perfectly and matched my existing lock set. Finding number matched lock sets for Thule racks can be difficult but these are a perfect I fit and I feel much more secure with my bikes on my rack now. Communication with etrailer was some of the best I have had with a online vendor and I will definitely be ordering from them again.
Adam P
6/15/2017
Very helpful. Great price. Fast delivery.
Jack H
6/15/2017
Product arrived in excellent condition. Service was very good. Will shop with your company again.
Ken Mj
6/15/2017
I lost the keys to our cargo carrier an needed keys asap ,seeing as we were leaving for the beach in a few days!! Came when was expected !!! Thank you!!!
Kris b
6/15/2017
Service was excellent. Part(s) lived up to my expectations-as usual.
Philip
6/15/2017
Delivery was very fast as the guys at etrailer upgraded shipping at no cost to me. Items ordered are just as described. Very happy and will order again.
Greg
6/15/2017
I went to your web site looked up the key number I needed ordered it and it was delivered in a week very efficient Thank You.
Bill N.
6/15/2017
Excellent in all respects. Starting with the web site and the installation videos gave thorough and complete instruction. The telephone order process was efficient and pleasantly handled and delivery occurred exactly as predicted. Opening the order, I found the packaging to be excellent and protective of all components. In summary I have never had a better purchase and delivery. Your company and people are to be commended.
Marv C.
6/15/2017
Exactly what I needed and quick delivery, Thanks
Jerald Dunn
6/15/2017
Excellent service from etrailer great product fast delivery!!!!! Kristin was great and helpful
Ron c
6/15/2017
Exactly what I needed, delivered in a timely fashion, with great pricing. Will use this site again for my next lighting needs.
Bill
6/15/2017
Great price; fast shipping.
Brian M.
6/15/2017
Great price, fast shipping
Brian M.
6/15/2017
I ordered a marker light for my boat trailer. It arrived promptly and works great. Thanks for the great service and value!
Kevin B
6/15/2017
I needed extra keys for a utility box on a small trailer. Each vehicle that may pull the trailer has a full set of keys. etrailer had the key we needed and delivered the amount we needed promptly and as promised.
Tom
6/15/2017
Happy Happy Happy looks good will do business again
Mocephus
6/15/2017
Exactly what I needed, everything went on smoothly and as it should. Arrived well packaged and in good condition! Thanks etrailer!
Robert M
6/15/2017
Great service, product, and fast delivery. Thanks
Steve H.
6/15/2017
Fast delivery and great customer service. Product is exactly what we ordered.
Jenn
6/15/2017
Fast shipping, excellent product and price. If the grill works as good as it looks we will be golden. Thank you, will buy from etrailer again!
Greg
6/15/2017
as described,fast shipping. Works as should. Thanks George!
Mark S
6/15/2017
Exactly what I ordered. Easy website to navigate and super low prices! Great customer service. And the product was shipped and arrived before expected. I would absolutely use etrailer again.
Vinny
6/15/2017
Quick delivery. Just what I wanted.
Stu
6/15/2017
Michelle was great helping me with my order. She knew exactly what I need to setup my Honda CR-V as a towed vehicle behind my motorhome. She explained all the needed parts and was very polite. Thanks Michelle
Bill V.
6/15/2017
Product delivered quickly. Installed easily. Installation videos were very helpful.
Chuck R.
6/15/2017
Dealing with etrailer was an excellent experience. The product was exactly as described, it shipped quickly actually arriving two days earlier than original estimate. Your online video for installation made the wiring project easy. The video was 100% accurate. Definitely a 5 star experience.
Wayne P.
6/15/2017
This was exactly what I ordered....at a great price! It was shipped and delivered promptly.
Michael L.
6/15/2017
The product was as I ordered. It was very easy to order and it was shipped that day. I would highly recommend this site to order parts. I will definitely add it to my favorites and will order from there again.
Sandie F
6/15/2017
Great product, great service, fast delivery!
Jeff D
6/15/2017
Hub and breaks were delivered quickly and price was great. The items were what I expected and installation was simple. Would highly recommend this company.
Dave A
6/15/2017
Not installed yet, parts in excellent condition.
Antonio Guerrero
6/15/2017
Great product. eTrailer.com is the true winner, with the search capabilities, instructions, and especially the videos is what makes the product nice. I thank you for website service, the ordering ease, the shipping and tracking, and the customer service. This is my second product that I have bought and it will not be the last. Thank you.
Brian
6/15/2017
Great company and an even better product! Thanks!!
Josh O.
6/15/2017
Very impressed with the etrailer purchasing experience. They provide regular updates and follow up with you until the product is delivered. And even with the free shipping the wheels arrived a couple days early. And the wheels arrived with quality packaging and in perfect condition. Biggest concern I had was confirming the wheel type & bolt pattern, which they provided excellent video to help you sort out.
Bob P.
6/15/2017
Extremely Satisfied with product,great quality,best price ever, fast shipping in timely manner and thank you etrailer for the great service as a seller.
Mr Tutic
6/15/2017
Best customer service I've had in a while! Very responsive and helpful with any questions.
Kipp K
6/14/2017
WOW was that fast. And price was great. Will use this vendor in the future for sure
Charlie W.
6/14/2017
Nice, on time and a good price
James cole
6/14/2017
Great product and fast service!
KH
6/14/2017
as for the product- simple- Its a 4ft long receiver not much else to say, but want to commend etrailer have bought several things from them and service and follow up has always been wonderful- great company to work with. Thanks
scott k
6/14/2017
Excellent, Fast Shipping
Gary K
6/14/2017
Great service. I didn't know the part number for my Thule bike rack so I sent a picture and they supplied the right part.
Len B.
6/14/2017
George and Brittany both Customer Service team members did a terrific job in securing the Atwood lift I needed and in getting it to me as they promised in time for our trip. Product went in short order, no issues and tested fine. Based on this experience with etrailer, their customer service team they are my supplier of choice for parts I need or want for our Airstream TT.
Bud
6/14/2017
No problems or issues with the install. have used it mostly for hitch bike rack and it has served wonderfully. As with most things like this, installation will go MUCH smoother/easier/quicker with a friend to help. This is my 2nd hitch to order from etrailer and I just installed my 3rd!
Josh
6/14/2017
Product worked great. But much more important than that is the fantastic support that is offered here. The communication is the best I have seen for some time. A real pleasure to work with.
Bill
6/14/2017
Was very please that they had the product that I need to replace the stuff that was stolen off my roof racks. The parts were shipped promptly and exactly what I needed. Have bought other thing from etrailer and was as equally satisfied.
Paul F.
6/14/2017
Fits perfectly; well made; excellent service. Would definitely shop etrailer again. Great communication from the company tracking delivery.
Paul D
6/14/2017
The folks, particularly Jaylin, at etrailer.com are knowledgeable, very helpful, and friendly; they assisted me in obtaining replacement modular bases for the system on my pick-up.
Ken B
6/14/2017
Good Trailer tires . Good website offering many products and priced right! Easy to use and very fast shipping and customer focused. Called in and got someone right away!
Todd E
6/14/2017
Great product. Very satisfied with purchase and delivery. Thank you for making shopping online a great experience.
Steve R.
6/14/2017
Great product. Excellent costumer service. Thank you for doing each a great job.
German Merino
6/13/2017
Excellent service from order to delivery. Perfect product.
Johnny
6/13/2017
I couldn't find these light covers anywhere but here. Great prices and fast shipping.
Don J
6/13/2017
I'm very pleased with the quality of this replacement lock set. etrailer's pricing, along with shipping was also quite reasonable. What I think impressed me the most was the level of customer service I received after asking etrailer.com a question about installation. Nikki at etrailer was extremely thorough in her response and always got back to me within 24 hours. She truly understands the importance of customer satisfaction. My positive experience in that area alone would seal the deal in being a repeat customer of etrailer.com.
Vince R.
6/13/2017
Exactly what I wanted, when I wanted it at a decent price.... thanks
Rex F
6/13/2017
Great product! Easy to install and worked great. Item was shipped quickly. Thanks again.
Shawn S
6/13/2017
As a newbie travel trailer owner, I was happy to find a product that makes towing so much less stressful. Thanks to the video provided by etrailer, right there on the page where I ordered the product, it was easy to install, too.
Mark F
6/13/2017
George and the team at etrailer did a fantastic job getting me this hitch ball - in time to take the boat and enjoy the weekend. OUTSTANDING SERVICE!! Nicely done! Thanks. Kurt
KSmith
6/13/2017
The product was exactly what I needed! But what was even better was the awesome customer service and FAST shipping!
Kayleigh A
6/13/2017
Factory replacement lenses for my flatbed, fir great, the shipping and packaging were both excellent as was the response time and service.
Brenen b
6/13/2017
One of the valve stems ordered arrived with the smaller grommet missing. Called CS and was immediately taken care of. Could not send just the missing grommet so they sent another valve stem. I was so impressed with the quality and service that I ordered 5 more for the camper. Note that this was not a high dollar order, but the service was first class.
Bill D.
6/13/2017
Arrived promptly and as described.
David S
6/13/2017
Good stuff. Good prices. Good delivery. Happy camper! :)
Chris N.
6/13/2017
I couldn't be more pleased with a supplier than I am with etrailer.com. They have what I need. Their prices are fair. They deliver in a timely manner. The product delivered fulfills the expectations I had after reading their site/catalog description in every way. Bravo, etrailer! Many thanks.
Chris N.
6/13/2017
I have not installed the lights as yet but much appreciated the staff at etrailer who offered help in returning the mis-ordered previous lights and help get everything returned easily. Bob Locker
Bob Locker
6/13/2017
It was exactly as described and actually arrived 2 day early!
Jeff R.
6/13/2017
Ordered tire and rim on Wednesday, got it on Monday. Reasonable price, free shipping.
Bob
6/13/2017
The hydraulic drum brakes with backer plates, I ordered came on time and fit great. I also installed new bearings and they fit good too. I will use them again when I need more parts.
jbs
6/13/2017
Great item fast delivery
C wise
6/13/2017
The wire harness was complete. I got lucky and found a factory installed wire so I only needed one part of what i bought but it too worked as promised. Thank you for the great service and the excellent follow up. Sincerely Brian
Brian S
6/13/2017
Product was a perfect fit and was delivered in a speedy manner. Would recommend
Bob
6/13/2017
fast shipping, good communication, great pricing
Troy
6/13/2017
This product came quickly and was exactly as described. Very pleased with etrailer. Thank you.
John
6/13/2017
fast delivery - and everything was exactly what I ordered. Love the web site, easy to get around on and find what I need. Actually going on there now to order more good stuff!!
Theresa K;
6/13/2017
They fit perfectly, they stay on, I can see behind the trailer better! And for a great price. Who can ask for anything more?
Jim C.
6/13/2017
Superior service. Excellent communication through the whole shipping process. Couldn't be happier than I am with etrailer.com.
Dan B.
6/13/2017
I must say, etrailer has the Best website and service I have ever had online. Even though I had chosen 1 incorrect tire of 2 different types, they helped me to get the wrong tire returned and quickly arranged for the right one to come. I am amazed by this kind of good service in a day when it's very rare. Much Thanks to Shery T. and George J. and the whole etrailer team. We Islanders would say in our local Hawaiian pidgin language---"etrailer.com is-- Da Best!" Aloha and Mahalo from your #1 customer here in Honolulu Hawaii.
David R.
6/13/2017
Perfect description and fit for my trailer. Fastest and most economical shipping. Your company even upgraded my shipping without charge. Great communication and description of the product. Will buy again from your company and will tell friends.
Marty Bishop
6/13/2017
Great service!!!!! Very helpful, shipped fast.... I am very pleased!
TW
6/13/2017
Great website Great selection Reasonable prices Fast (and free) delivery Very happy to now have a spare tire for the boat trailer
Charlie B
6/12/2017
Thanks very good price and very fast shipping!!!
Chris
6/12/2017
The product (a switch for my electric trailer jack) was received prior to estimated delivery date. The price of the switch was the best when compared to many other RV and electronic sources, and was the factory specified switch. If etrailer can get the small orders right, then I will return for the larger items.
Michael
6/12/2017
Everything from ordering to receiving the product was first rate. I'd order again from them again with no reservations at all. Product came in great shape and very timely.
JW
6/12/2017
Exactly what I needed, I ordered 6 of these for a special project for my company. Delivered sooner than I expected, very satisfied with this company's service! Thank you!
N. N. Walker
6/12/2017
Product showed up in a couple of days and works exactly as advertised , I couldn't of been happier with the whole experience.
Eric R.
6/12/2017
Customer service was great
Richard F
6/12/2017
Shipped quick
Richard F
6/12/2017
Product was what I expected and easy to install. Plugged into my truck and works great. Would order from etrailer again
Chris
6/12/2017
Shipped fast and came in a day earlier than expected, thanks for the great seecice!
Mike
6/12/2017
Great product and price.
Bruce Hart
6/12/2017
Order was promptly filled with product as described. Would use this seller without hesitation.
Keith G.
6/12/2017
fast delivery will put on tomorrow
HERMAN
6/12/2017
Good product, quickly shipped
Barry
6/12/2017
Great overall experience. Ordering was easy and shipped quickly. Lens cover replacements fit perfectly. I would definitely recommend etrailer.com for products and service. Thank You!
Kathy B.
6/12/2017
Great overall experience. Ordering was easy and shipped quickly. Lens cover replacements fit perfectly. I would definitely recommend etrailer.com for products and service. Thank You!
Kathy B.
6/12/2017
Excellent, speedy service. I was not able to find these lights anywhere else. Thank you.
Jud.
6/12/2017
Quality product. Great fit for my hitch. Fair price. Timely delivery. No surprises. etrailer is a good, reliable source for parts and accessories. I'll be back!
mike
6/12/2017
This is a great tire for my 8800# Travel Trailer. Kudos to the team at etrailer for letting me know that the tire was going to ship a few days late and offering substitute items. I kept the order as is and still recieved the new tire in less than a week. The tire was in a box and not some torn bag.
Apropdoc
6/12/2017
received just what I ordered on time & in good shape
Larry S.
6/12/2017
Product was as good as advertised and shipping turnaround was excellent.
Glen L.
6/12/2017
Great value for price
Maureen K
6/12/2017
Just as described, worked perfectly!
Wayne
6/12/2017
Fast shipping , quality is great No complaints. Will buy from again
Trent p
6/12/2017
Perfect fit.........excellent quality.......fast shipping........Highly recommended
Paul W.
6/12/2017
100% direct fit ,good service, fast delivery, and good price
Jim
6/12/2017
I am impressed that the key I ordered fit perfectly. Great product, albeit a bit pricey, but I did get what I needed. So I am very happy. I would do business with etrailer again.
Terry J.
6/12/2017
I haven't installed the product yet, but the etrailer sales rep Kelsey was very helpful through the process.
Stephen Pope
6/12/2017
Good quality product and exact fit for my 1990 Jayco pop-up. Shipping was fast and in a timely manner.
Josh H.
6/12/2017
nice to be able to completely rebuild my brake system part is very well made and fit like they should would use again
guy f aldridge
6/12/2017
Just what we needed and expected
AlansonA.
6/12/2017
The parts I ordered arrived quickly, were exactly what I needed, and were very easy to install. Saved a lot of $ :). Etrailer is definitey my go to place for trailer things. Tks!
Les
6/12/2017
Was just as ordered. Great Price service
Bob
6/12/2017
Great products no complaints with products or the people great prices also.
D Faulk
6/12/2017
Works as advertised and the shipping was VERY fast.
SarahG
6/12/2017
FAST and CHEAP shipping. Great product at a great price. will be back with all my trailer needs. thanks!!
Ryan C.
6/12/2017
Great service, great communication and great communication.
orson m.
6/12/2017
Had a problem with shipment and etrailer fixed the issue immediately, I had the new parts within 5 days! Fantastic customer service
Jenn D
6/12/2017
great product and service.
john b.
6/12/2017
Product was exactly as ordered. Shipping was quick, great company to deal with.
Dan
6/12/2017
Wow! I've never ordered something and received it so quickly! Thanks!
Jenita
6/12/2017
Great service!!!!
Jerry K.
6/12/2017
Product as advertised and fast shipping.
Mark Vogel
6/12/2017
I purchased several items from "etrailer.com" and the experience was top notch. Had the parts I needed and reasonably priced with fast delivery. What else can you ask for?? I would recommend them.
Bob Z
6/12/2017
Super fast shipping...
Bob M
6/12/2017
I didn't think companies that gave great customer service existed anymore. I originally went on another site for trailer guides and after 6 weeks got an email from them saying good news my order would ship at the end of July. I'm very happy I cancelled the other order and found your company. I will refer anyone else who asks about my purchase to etrailer.
Dan J
6/12/2017
The price was good, the promptness was great, and this one year follow up is very nice. Thanks again, and if the etrailer.com prices and shipping stay as some of the lowest around (huge factor in online shopping), i fully intend to keep doing business with etrailer
Bradd Fox
6/12/2017
Staff at etrailer was super helpful, they sent the part same day (within an hour) using one-day shipping, and it arrived the next day to save our vacation. In addition they were very friendly and answered their phone right away. I would definitely work with this vendor again anytime, thanks!
Chris Wilcox
6/12/2017
The people (Sal and others) at etrailer.com are the real deal. Through no fault of their own, their was a hiccup in the shipping from the manufacturer of my order directly to me and the guys at etrailer bent over backwards to make it right. Products arrived and installation of my rack went smoothly.
Robert
6/11/2017
Easy to install and a very great quality. Look's great on my new trailer build. Price was extremely reasonable. Thank's Again "etrailer" for a great product on time. Randy.
Randy
6/11/2017
Great experience. Fast delivery, great prices, and a perfect fit. Would highly recommend etrailer!
Mike K.
6/11/2017
Quick, free and exactly what i wanted
Rich
6/11/2017
Great service. We ordered in the morning and it was shipped that same afternoon. Thanks
Phyllis G
6/11/2017
Great service! I placed this order in the morning. It was shipped out the same day. They were on our trailer in less than a week. Thank you. We will be ordering from this company again.
Phyllis G
6/11/2017
Fast Shipment
Brad A
6/11/2017
Outstanding product, customer service and quick delivery.
Rich Golda
6/11/2017
Again this company supplied me with outstanding customer service and delivered my order quickly and the product was high quality and great price.
Rich Golda
6/11/2017
Best place I have found to buy anything. George answered my questions promptly and service and quality of product was great. The price was excellent also.
Ric
6/11/2017
We had to modify our trailer because we haul 2 bikes. Once that was done it was just a matter of driving onto trailer and it latches and your ready to go! We trailer our bikes to the mountains going around curves not once did the bike lean. In the past we've had straps to break. Wish we had found out this before. Would definitely recommend......We were unsure about the installation and called eTrailer, they were more than happy to answer our question. And told us to call back if we had any more concerns.
Sonny
6/11/2017
Excellent service, best prices and just the right product I needed ! You guys make this as easy as toasting bread :-) thank you !
Joseph
6/11/2017
The product is really good, I mean.. how much can u say about this.. BUT, there's one domain that I have found exceptional with this company: the customer service. I ordered this on a Saturday, during a three days week-end (memorial-day week-end) therefore I was convinced that my order wouldn't be processed before at least Monday, if not Tuesday morning. And I was fine with it. I had selected this company for their prices, and was ready to wait a little, since I was already "winning" on the cost. My ordered was processed several hours later, on a Saturday late afternoon, and shipped asap, with e-mails keeping me updated, tracking numbers and so on. Absolutely and totally satisfied by my shopping experience with these guys, I will definitely come back for any of my trailers related needs. Thanks again, guys, and congratulations, VERY impressive.
Hervé
6/11/2017
We searched everywhere on RV parts websites for this, including the manufacturer. We found it here at etrailer. It was in Stock and shipped right away. Will come here first the next time we are looking for a part for the RV. Great service too!
Mostlyok
6/11/2017
Ordering was fast and easy. Product was all there and in good condition. I actually got more than I expected.
John D
6/11/2017
Great service fast delivery
Dino p
6/11/2017
Excellent service delivery and price as always.
Bernie
6/11/2017
Contacted local tire stores to get RV tires replaced. After a week of non-kept promises for return calls, a friend referred me to etrailer.com. Boom! Exact replacements to my door in 2 days! If you own an RV, then you know the last thing you want is to be waiting for new tires instead of Camping on the weekend! Thanks etrailer.com Pat C.
Pat C.
6/11/2017
Great product and customer service. No issues and got the tire earlier than I thought it would take.
Tom B
6/11/2017
On time. Perfect condition !
Janusz J
6/11/2017
Good experience!
Joe Welsh
6/11/2017
Once again perfect fit excellent
Fran C
6/11/2017
Great service
Jon A
6/11/2017
My towing package of five items was delivered in three days, all items accounted for in good condition. I'm could not be any more pleased. I will purchase from etrailer again.
Johnny R.
6/11/2017
The product is perfect, easy to install and use, and the online video told you everything you needed to know. Plus, the customer service is fantastic! By mistake I ordered ground delivery instead of 2-day. I emailed customer service and they upgraded my delivery to 3-5 days (which worked fine for me) at no extra charge. Product came just when they said it would and we love it!Q
VME-V2
6/11/2017
Got the order by 4 and unlocked and loaded by 6 I greatly appreciate the quick service
Chris
6/11/2017
This was a great product it installed easily and a year later it is still working correctly no issues, but I didn't expect any issues because everything I've bought so far from etrailers has been long lasting and great products, but most of all etrailers has the best customer service and the most experience people making me want to go to them for all of my trailer needs. Thanks again very satisfied customer.
Country Cuts TN
6/11/2017
Had to reorder the above part due to a loss in shipping. Second package arrived as expected due to excellent customer service. Thanks for the help. Ross
Ross Scroggs
6/11/2017
it was just what i wanted. quick to order and received it sooner than expected. already put it on and works good. as a matter of fact, everything i order from you has been what i expected. thanks wayne
wayne w
6/11/2017
Quick service, reasonable shipping and very fair price.
Bruce A.
6/11/2017
Quick service, reasonable shipping and very fair price. Thank you.
Bruce A.
6/11/2017
These brakes are just what I wanted. They are supposed to be self adjusting which is a great upgrade. I haven't had them long enough to see if they work. I had a problem with one of the bearings but customer service was very nice and understanding and solved the problem swiftly.
Michael J.
6/11/2017
Great product..fast shipping
Charlie
6/11/2017
Axle received was beyond my expectations. Met my requirements and more. Great product.
Gary T
6/11/2017
Good job. Best price on the best product.
William soukup
6/11/2017
Great product and price would purchase again
Codes
6/11/2017
This was the exact replacement and it fit perfectly. Its a great product to have around. Thanks for asking and keep up the great work.
White lightning
6/11/2017
Fast shipping,best price all around.
Radomir
6/10/2017
Super fast delivery and a great product.
Jim m.
6/10/2017
Fast shipping!!
Jim W.
6/10/2017
Great service on questions about my order. Sale dept contracted me that my order could not be shipped due to the manufacturer was behind in my part number. Sales/service was able to supply me with a similar part number and was able to ship it out right away. Sales /service told me it would be 7 to 10 days before I would receive it. I received it in 3 days. Thank you sales/service for a great job and for being so helpful in getting me my order so quickly. Pete E.
Pete E.
6/10/2017
Totally painless dealing and FAST! I would have had to drive miles out of my way, but instead it comes right to the door. I really like the double lock package with a trailer hitch lock and the tow receiver lock that are keyed alike. Thanks and I'll be back for more.
R. Wayne Smith
6/10/2017
Great service on questions about my order. Was notified by the sales department that my order could not be shipped due to the manufacturer was behind in production on that particular part number. I called the sales department and they got me another product item number similar to the one I had ordered and got my order shipped out right away. Sales dept. said it would take 7 to 10 days before I would receive it. But I got it in 3 days. Thank you etrailer for taking care of me. Great service from sales/shipping dept. Pete E.
Pete E.
6/10/2017
I always order from etrailer You always get Fast shipping and What you Order is what you Receive..
Cm
6/10/2017
My tow bar and accessories were shipped within 24 hours and I received within 4 even though part of the order came from Oregon and the other part from Missouri. I will use etrailer again for my purchases that are not needed immediately. The price was well below the local RV dealers.
Merwyn L.
6/10/2017
Thanks etrailer, I received my order all the parts were there, can't wait to install them on my trailer. good price ,heavy duty, I will let you know more after I install the parts. Thanks again for your excellent service.
Jim s
6/10/2017
This is exactly what I needed to replace a clearance light on my boat trailer. Great product and easy to install. Great service by etrailer! Thank you.
Rick S.
6/10/2017
Great prices and service
Gary S
6/10/2017
Excellent product description, excellent service.
Jason B.
6/10/2017
Quick shipment, haven't taken out of box yet. But looking forward to using them.
Norm J.
6/10/2017
Very intuitive search aids and explanations on the product pages. The customer question and answer feature leaves no doubt on what you need to order. Fast shipping and a PERFECT fit! Thank you etrailer.com!
JPZ
6/10/2017
What can I say, the package arrived with all three pieces of my order just like I expected.... I'm now a satisfied customer, they meet all my criteria for a great vendor. NO BS>>>>>
Paul W
6/10/2017
Great for what we needed it for. Installation went as expected
Troy Mueller
6/10/2017
Easy to order online great price and got it quick. Thank you
Scot G
6/10/2017
Just as described, great communication on etrailer's part!
Jim K
6/10/2017
This was super easy to install with the help video...thanks etrailer!!! Totally perfect start to finish with this product ...great service!!!
Keith Powell
6/10/2017
Very help and great service. Let my friends know
Jim S
6/10/2017
Very fast service, just what I was looking for a very reasonable price. We use this vendor again. No more grease on my rims.
Karl H.
6/10/2017
Excellent customer service. I ordered on line, I ordered an incorrect item called customer service, they corrected the problem with no problem A+ service
Davet
6/10/2017
The install was easy, it shipped fast, and looks good. I bought the wiring harnesses also but the directions and install were not idea.
David
6/10/2017
works great. shipping was fast and price was right. would deal with them again
gary g
6/10/2017
A quality vent is hard to find. This was the only place that had a metal vent and cap for my vintage trailer. Not to mention the service was great as was the packing!
MajorPowell
6/10/2017
Very good products fist service
Mario
6/10/2017
My experience was exceptional. Fast shipping and great communication. Thanks again etrailer.
Jim f.
6/10/2017
Fast delivery. Fit perfect. Thanks
George
6/10/2017
Finally did something that worked out with no problems at all, that hitch went on like it was supposed to. good quality products , I will recommend etrailer.com for all your trailer needs.
tony a
6/10/2017
I had a hard time finding this Tail Light Lens in my area. In a few minutes I located it on this website. It was delivered quickly and was easy to install. Thank you for a great product.
Dy
6/10/2017
Fit good, competitive pricing, fast delivery would buy from them again if needed
Ron
6/10/2017
the order was smooth and it was delivered fast, thank you.
Ray J.
6/10/2017
I have not used the product yet,but I can see the difference and I am sure that it will work. Like always your service has been great and fast.I thank you. Richard C.
Richard C.
6/10/2017
Merchandise was delivered fast. Was exactly what I wanted. It was a smooth transaction. Thank You
Tim
6/10/2017
I GOT JUST WHAT I ASKED FOR. GOOD SERVICE.
DON
6/10/2017
Very helpful when ordering and on keeping updated on delivery
Johnny C
6/10/2017
Great Service and Products.
Steve
6/10/2017
Katie was very helpful.I could not find these bolts anywhere so I looked at etrailer and called and I had the bolts in three days.Thanks Katie
Dave
6/10/2017
Easy to install! Fuse system a little chincy. Etrailer customer service was very easy to deal with and very helpful. Jack worked good after instillation.
Ryan
6/10/2017
Great price, just as advertised
Todd
6/10/2017
Great service, the installation was quick due to the installation video. Great company
C.Albrand
6/10/2017
The roof vent fit perfect in my 2012 cynergy 16 ft motorcycle trailer and it was a bargain . Also very fast and reasonable shipping
Mike Borruso
6/10/2017
Fast delivery, correct parts, THANKS!
Pockey1910
6/10/2017
Product was exactly what I ordered. Shipment was fast.
Mike L
6/10/2017
Found the web site and checked out the replacement lens for magnetic tow lights. Excellent prices on the amber and red lens replacements, perfect fitment and the price for ship was right on. Will do business again, happy to find etrailer.com. Thank you!
toolmaster
6/10/2017
I ordered a set of trailer brakes for my camper and they arrived at my home in just four days. The order was filled correctly and promptly. Thank you very much. You know how to do business.
Mark Thomas
6/10/2017
Right product, great price, and on time! Thanks!
Zack
6/10/2017
Bought this to add to new trailer. I had one on our previous trailer, and it made leveling so easy!! As always, fantastic customer service!
Chris M
6/10/2017
Good price recieved on time feel sturdy and weather resistant.
Kyle f
6/10/2017
Easy install for the dockgrip kayak. Definitely nice that they are plyable and will conform somewhat to kayak bottom. Customer service very helpful.
Kevin K
6/10/2017
Exactly what I needed. Representative very helpful.
Jim H.
6/10/2017
Received the right product in record time so I could take my horses out in my trailer for a great ride!!!!!
Kathie K.
6/10/2017
Very easy inst. & asb. And Strong. A little on the heavy side, to bad it's not alum. The price was right on target. Thanks etrailer, for making this happen again, another project finished! M.E.
Mike E.
6/10/2017
This is just what we needed. Great communication from seller and extremely fast shipping. Thanks.
CeeCee
6/10/2017
Well made, well thought out hitch. Installation took 15 minutes, seriously ! And, etrailer, well, aside from a blip in the ordering process (due to my foreign billing address), was on of the better shopping experiences I've had, period.
AckExpat
6/10/2017
very happy doing business with you I love you product will do business again . thank you mike beaudoin
mike beaudoin
6/10/2017
I was looking for a roof top carrier, but didn't want to pay $450 dollars for one. etrailer offered one for less than half this amount. It was offered as easy to install, and it was. I live in The Pacific Northwest and it was pouring rain, today. I checked the carrier and it was dry. This is the second product that I have ordered from etrailer and the delivery has been prompt and the follow up has been great. Keep up the good work.
Brian I
6/10/2017
Excellent service. Halli called and told me my carrier was back ordered. Made a 2nd call when it was further held up. Worked with me to get another one, which was to me in 3 days....Great customer service.
Rick G
6/10/2017
Great product,fast shipping,paid less than half if bought locally
Mtbigskyguy
6/9/2017
product exactly as advertised and delivery was very quick
Bob N.
6/9/2017
Parts came in ahead of scheduled time. Some parts had separated during shipping but the the great people at etrailer specially Tammy D were able to identify the pieces and everything went together great
Robert Wynn
6/9/2017
I ordered a hitch and wiring kit from etrailer, it arrived today. It s exactly what I ordered and the quality of this hitch is second to none. I am extremely pleased with the quality, the super fast delivery and my overall experience with etrailer they have a customer for life.
Bryan B
6/9/2017
Quickest I've ever received an order from these guys. Fantastic. I'll follow up when I install.
Steve O
6/9/2017
The whole etrailer experience was great! Easy to navigate website, quick follow up to my question, and your installation video made that part of the process simple. I have recommended you to others.
Paul R.
6/9/2017
Quick shipping and exactly as ordered - can't beat that!
Kent S.
6/9/2017
Just what I wanted and delivered in a timely manner-ordered on Wednesday and in my hand Friday.
John
6/9/2017
It was easy to find the manual crank handle I needed on this website and the item was delivered promptly. Now I feel prepared in case my trailer's power jack malfunctions or should the batteries go dead on my trailer.... I will still be able too hook it up and get back home. I'm extremely satisfied with the service and my order. Thank you
Judy H.
6/9/2017
Product was exactly as shown. Free Shipping was very fast. Have not installed the hitch yet, but as soon as I do I will add a picture and give additional review regarding the installation instructions. Lowest price on internet too.
Steve S
6/9/2017
Very pleased with the product. Good quality and does what I needed it to do. Quick delivery and personal followup from the representative. Can't beat the price or etrailer.com Thanks
Ron R
6/9/2017
I realize etrailer didn't build my 5th wheel but it worked perfectly and shipping was super quick!!! Highly recommend etrailer!!!!
Me
6/9/2017
This replacement arm worked perfectly. Installation was easy and quality of the part is equal to the original. The service at etrailer was excellent! Kim P. made a special effort to ensure the part was the correct one and even had the mounting holes measured for me.
Jerry
6/9/2017
Fit perfect. Customer service was very helpful.
Tyler
6/9/2017
Thank you for your prompt response and excellent customer service. Hitch mounted step is exactly what I wanted and expected, along with Bulldog Lifelong Trailer Hitch Lock and Hopkins Sun Screens. These are certainly quality products, it was an excellent experience buying these products from etrailer.com, you delivered what you promised.
ZK
6/9/2017
Aluminum hinges are great and work prefect. Ordering was easy, customer service was very helpful and shipping was quicker than estimated. Very good company to deal with.
Jeremiah Owings
6/9/2017
The right product for my truck and fast delivery. Can't beat the quality, price, and customer service. Not the first purchase and won't be the last.
Tom M
6/9/2017
service was good.
Edwin
6/9/2017
I received the part I needed quickly and with minimal shipping cost. I am very pleased with etrailer.com and will certainly use it again.
Katherine F
6/9/2017
Delivered on time and the price was very good
Will
6/9/2017
Excellent service and delivery response.
Bob A
6/9/2017
Shipped quick, tires fit, we'll see how long they last ;) I would recommend. I am very satisfied
Thor
6/9/2017
Needed a set of new trailer tires asap for a film shoot this coming weekend. Received my tires in 3 days to SoCal and very impressed with quality. Thank you Lisa @Etrailer! Earned a customer for life with your excellent customer service!
Mason
6/9/2017
It is always a pleasure to work with etrailer.com. They have great products, service and speedy delivery. Both the wiring and hitch that we bought were easy and quick to install thanks to their great instructions and videos. Highly recommended all around.
Aaron Y.
6/9/2017
Great service and received very timely
Kim
6/9/2017
Well made, looks like it will last a long time. Just a word about customer service.There was a problem with my original order with one item not available. I received 2 phone calls to get my order corrected and three follow up emails. Excellent service from Gwen, Katrina and the order staff. You couldn't ask for better support.
DougB
6/9/2017
Really nice tires on shiny galvanized wheels at an unbeatable price. Delivery was fast and email communications by etrailer were exceptional. This is the trailer parts company I would recommend for anyone - thank you!
Jeff
6/9/2017
If you are going to do it... Do it right. Why fasten your decking with screws that are going to rot off in a couple of years. I built a custom 6 X 9 trailer. Didn't cut any corners on the axle, lights (LED's), steel or anything else. These are the 'best' screws I have found. I did spend some time doing my homework on other as well. MOST others are not for use in treated lumber! Many are not even galvanized (some are just zinc or cadmium). Not only are they the best screws, they are the best price I have found. No, I don't work for them either. :)
Paul C
6/9/2017
well made, great price, always fast shipping and never a problem ,etrailer is the only one we call
Brian M
6/9/2017
Although I have not yet had a chance to install the new jack it appears to be well built. What has impressed me is the quality of service. The detailed videos and the attention given to making sure I am satisfied. This is so rare in today's market place.
E. David Kircher
6/9/2017
Needed these lights for one of our cargo trailers. I had a rear light go out, and these units are sealed... You can't buy just a replacement bulb. They fit perfectly, and are bright and reliable. Customer service was amazing, quick delivery. I'm a contractor, with 6 of these large cargo trailers, and using these LED replacement lights is the only way to go. They never burn out! Love Etrailer.
Bob B.
6/9/2017
Perfect fit. Exactly what I needed. Thank you for all your assistance. Jason.
Jason K.
6/9/2017
Good products ,fast shipping, were the right parts. have purchased more stuff since this order.
ken
6/9/2017
This bike rack was just as viewed on the video provided at etrailer. Delivery was fast and installation was quick and easy.
Roger E
6/9/2017
As described, quick delivery. Easy to locate on website, complete with videos
Debra H
6/9/2017
Good price. Quick delivery. Satisfied with etrailer. Thanks
Jason K
6/9/2017
Very rapid response. This was something I have needed for years, but didn't know it existed. Pollack customer service provided the product information and referred me to you. Thanks to both of you for solving my problem!
Larry S
6/9/2017
Gear tire and great service from ETRAILER once again!
Steve G.
6/9/2017
Great product, well made and easy to install! And ETRAILER are the go to people for your trailer parts. This is my second time dealing with them and their service and professionalism is great!! Thanks so much!
Steve G.
6/9/2017
Very satisfied, as advertised and quick delivery
Mike G
6/9/2017
We have been pleased with the excellent service provided by etrailer. The two orders were shipped quickly and arrived within a few days. Thank you!
Betty T
6/9/2017
received my wheel covers fit perfectly and made very well the price was right and will buy more items for my both trailors thankyou George well done joe
joe D'Andrea
6/9/2017
Company is awesome . Had an issue with an order ( my fault ) and issue was resolved quickly . Item arrived in perfect shape .
Robert
6/9/2017
Great site ,will use them again,
James r
6/9/2017
So happy i found etrailer. They had the quality parts i had been looking for at a great price. I am equally happy with the speedy free shipping. I recieved the brake assemblies and installed them in less time than it took to locate them. Thank you. You will be my go to trailer parts supplier for all future parts. I have 5 different trailers and am sure i will require your services. Robert K.
Robert K.
6/9/2017
etrailer has parts for reasonable and competitive prices. The products are as good as anyplace I have shopped. Service is excellent
Dan S
6/9/2017
Great product. Fits and works perfectly with my vehicle as stated in the videos. Love the provided videos too. Videos are extremely helpful with the install. No issues whatsoever.
Kenny B.
6/8/2017
I found about this web site through my son, it's awesome, very helpful Delivery was on time, the site was easy to navegate, and informative Thans
Mike
6/8/2017
Easy install, delivery on time, and the customer service is fantastic. In this day and age it is very uncommon to have customer service like that provided by etrailer... All my future towing and truck accessories will come from etrailer!
Skip H.
6/8/2017
Products were exactly what I ordered. Described perfectly & shipped fast with tracking.
Gary W
6/8/2017
Exactly what I needed. Works great, was super easy ordering off the website. Thanks!
Jon N
6/8/2017
Exactly what I ordered and needed! Very fast delivery. Will recommend this site to everyone in need of trailer accessories.
Shane H
6/8/2017
Great product, great price! Easy transaction
Chris D
6/8/2017
Great awesome product and get here early!
Jarrett D.
6/8/2017
The product is exactly what I needed and needed fast. It arrived fast and am very satisfied with etrailer
Ron H.
6/8/2017
The delivery was good and so was the product
Wayne H
6/8/2017
You really can't go wrong ordering from etrailer.com. They have the best support and the installation videos are great! I purchased and installed the Class I trailer hitch from Draw Tite for my 2017 Honda CRV Touring. No cutting was involved and the hitch installed easily. The most time consuming part was the removal and reinstallation of the rubber muffler hangers. I had read another reviewer who used large channel lock pliers to take them off and put them back on and he was "Bang-on" with that suggestion. Since those rubber hangers are new, they're pretty rigid despite using spray lubricant. I would also like to suggest that if you are installing this by yourself, it is far easier to install the center U-bolt first.This allows the hitch to hang from the center and you can freely install the nut/washer on each side as the weight of the hitch is centered. Also, by keeping the fish wires in place, you can easily fish the wires through each hole of the hitch and then install the nut and washer and torque them down. I can also confirm that this hitch works with the Hands-Free tailgate and is far less expensive than the OEM Honda hitch.
Floydk
6/8/2017
Haven't had a chance to put it on yet, but it is exactly like what I need. Quality looks superior. Shipping, as always with etrailer, was fast.
Tom C
6/8/2017
I have not hooked it up yet but it's the perfect replacement for the one I have. Shopping was quick and the part was delivered without any damages or visual defects.
Ned B
6/8/2017
I was in need of a replacement latch for my Extang tonneau cover because the tension tab had broken off. This kit provided an exact replacement for the broken part and fit perfectly. I'm very pleased with the product, the amount paid and the expedient delivery. I highly recommend this company for similar purchases.
Geoff H.
6/8/2017
Everything was good. It worked fine, the price.. great and it was delivered right on time.
Mark V
6/8/2017
Perfect fit ! Great packaging!
Nick
6/8/2017
Exactly the part I needed! no one else had in stock. Fast shipping.
Ryan
6/8/2017
Parts I ordered online last year were delivered, received on a fairly timely basis. The parts were fully operational when received and continue to perform as designed. If you need parts for your trailer ETRAILER CORPORATION is a great supplier where you can place your order.
David S
6/8/2017
Good product and fast service
Dave S
6/8/2017
Great deal would purchase from again
Ray G
6/8/2017
Installation was easy, the hitch looks nice and is definitely a quality piece. The whole experience was positive and as long as prices stay competitive I'll make my future purchases with etrailer.
Kevin V.
6/8/2017
the best service, fast an friendly, the best for your buck. with video to help you install
jeff
6/8/2017
I am very happy with the product. It was delivered on the day it was supposed to. Very happy with customer service very helpful. Will order from them again
Richard Y.
6/8/2017
All items work great. Thanks for your help. Might need your help again. Thanks a million. Griff
Crystal S
6/8/2017
A very good coupler. Fitment was perfect and quality is superior. Shipment was on time and followup is fantastic.
Carl C.
6/8/2017
Never a bad day when ordering from etrailer. On time and exactly what I ordered. Great choice to use UPS. UPS and etrailer never fails me
Mac G.
6/8/2017
GREAT SERVICE ANS SUPER FAST SHIPPING
JIM MUSE
6/8/2017
Just what I needed and in a very short time.
w good
6/8/2017
This is almost exactly what I needed. I needed an extension to give me more clearance between the hitch ball and my Town & Country tailgate. The added length gives me just barely enough clearance as long as my vehicle and camper are on level ground. Since I couldn't afford to lose the capacity by adding an extension, I had no real option other than to buy this longer hitch. Since it's already longer than most standard hitches, there's no reason that it couldn't be 1" or 2" inches longer. There would be little or no capacity loss by doing that. Other than the above, it's excellent quality, doesn't rattle in the hitch receiver and does what it's supposed to do. I like etrailer, their quality, service and support. Every time I have a question, someone answers the phone and knows their products well. I could have bought this anywhere but not everyplace has this type of service. Thanks.
John L.
6/8/2017
As advertised and prompt delivery.
John F
6/8/2017
Excellent customer service and very fast shipping . Highly recommend etrailer to anyone looking for trailer parts!!
Sam green
6/8/2017
Great wed sight. Was able to find everything I needed. Got parts very fast. Parts were ordered for spares. Hope I never have to use them, but ha be them. etrailer is the place to shop, also have great prices. Have already told friends about web sight.
Mike B
6/8/2017
Good parts fast shipping thanks!!
Roland
6/8/2017
Exactly what I needed! Arrived as promised, fit perfectly, and trailer is back on the road. Customer support was great.
Phil T
6/8/2017
My old trailer wiring harness was an after-market product and wasn't working properly so I tried to replace it locally. I visited a retail custom truck store in the area and described the problem and they said I should order a new one and it would be easy to replace. I ordered it, had to come back a week later to pick it up, and then took it home and found out it was the completely wrong part for my vehicle. They accepted my return but they were of no more help. I must have done a Google search and found etrailer.com and found exactly the right wiring harness for a couple of bucks less than I'd paid for the wrong one. It arrived in a few days later, I installed it easily using the instructions given, and it worked perfectly! No wonder brick-and-mortar stores are going out of business. etrailer provided me with exactly the right part at a fair price. Good job, guys! I'll keep you bookmarked.
Jeff W
6/8/2017
Great help on locating this rim. Order and delivery went very well!
Jack S
6/8/2017
This was what I was looking for my Jon boat. Great Customer Service and faster shipping. They also follow up to let me know that my product was delivered. They will have my business again. Thank you etrailer!
Foom Vaj
6/8/2017
Product works exactly as advertised. Great solution for cars without roof racks. etrailer fully answered my questions and shipped promptly. Would definitely use etrailer again.
John K
6/8/2017
Searched on line for a replacement strap after breaking the original trying to reposition it. Finally called the manufacturer and they referred me to etrailer. I had purchased from etrailer in the past so I called and gave them the part number. They had it in stock and shipped the same day, it arrived in 2 days later. Very good experience just as it was the last time I used them. I will continue to recommend and use etrailer. Joe B.
Joe B.
6/8/2017
Can't beat the price, good wheels and tires.
Len R
6/8/2017
I was impressed that when I called etrailer twice for two separate orders I was able to talk with a representative who took the time to ensure I ordered exactly what I wanted and needed. After that etrailer kept me up to date on shipment and delivery. Shipping cost were absolute minimal. Delivery was within three days. I could not be more pleased.
Eddy D.
6/8/2017
The service from etrailer is simply amazing. They will spend all the time needed to help you regardless of how big or small the sale is. GREAT people to work with.
Steven D
6/8/2017
Beautiful product...spanking new...with all the parts included... I WILL be ordering from you guys again for ALL my trailer needs... THANK YOU SO MUCH.
Dion Jones
6/8/2017
The product was exactly what I needed and the service and communications from etrailer was excellent. I will continue to do business with etrailer.
Bobby
6/8/2017
The exact hose I needed to plug into my camper accessory propane outlet and to my portable gas grill. etrailer has everything for camping and a team of customer support with the experience to help you get it right the first time.
Greg K.
6/8/2017
The customer service and delivery time was great.
Ray
6/8/2017
Product was exactly as described and depicted. Shipping was super fast, and free!
Eli
6/8/2017
Great services and fast delivery. We being using this company again.
Allan J.
6/8/2017
Just received parts this morning. Just what I ordered in a timely manner. Very good pricing. Look like good quality and will be installed this afternoon. Thanks etrailer for the excellent service.
Mike
6/8/2017
etrailer is great!
JK!
6/8/2017
Size is perfect for my application. Easy installation. Better yet was etrailer service, order shipped fast. Thanks etrailer!
John K.
6/8/2017
Great service & excellent follow up. Product exactly as needed.
Rob R
6/8/2017
Great price, quick shipping, exactly what I ordered. Will shop here again!
Craig H
6/8/2017
I recieved it quickly, at a good price and it's just as expected.
Tom D
6/8/2017
Extremely happy with product and service!
Michael H.
6/8/2017
Great products at great prices with great customer service. And free shipping. Can't go wrong here.
Tom
6/8/2017
When I first found out that I had to change a light I got worried that it would be hard to locate. But I found etrailer on line right off ordered the lights and got them in just a few days. They are the right fit, screws line up perfectly I am very happy with every thing involved. I will order some other things for other trailers that I have with no second thoughts. Great products and great company. Thanks
Richard C.
6/8/2017
Super friendly staff (thanks Lisa) and fast shipping helped us out on exactly the wheel we needed. Wheels arrived packed with care and in perfect shape. etrailer is definitely on my short list for future trailer and towing needs.
Tucker H
6/8/2017
Leeza was very good to work with. Fast and free shipping, could not go wrong.
Ed T
6/8/2017
Excellent product with superb customer service. Thank you again!
Ray
6/8/2017
I ordered The lock set for the EZ hitch and it was just as described and fit perfect. Fast delivery and easy check out.
Michele W
6/8/2017
Great customer service and product was delivered promptly.
105381747
6/8/2017
Very good service....!
Washington
6/8/2017
I had one of these years ago and I just bought another. I'm glad to see that the quality has not gone down. Also, you folks have the most amazing shipping speed I have ever seen !
george w
6/8/2017
REAL NICE PRODUCT, FAST SHIPPING.
GREG B
6/8/2017
etrailer had everything I needed in one stop.
Jeff K.
6/8/2017
Received every thing on time , quality products. I,m a happy camper ! Ralph
Ralpg G
6/8/2017
Product as advertised. Shipping was quick. Everything about my transaction went perfectly smooth. Thank you George and etrailer team.
Mike
6/8/2017
Product delivered and in excellent condition. After I get it installed it should work as advertised. Recommend the product & vendor
Charles
6/8/2017
Great product Best conversion hitch on market to date I studied all hitches and found this is the strongest and most heavy duty out there Trust me I looked and checked them all This is the best and strongest Now to etrailer.com They are the best I needed this hitch in a hurry The sales lady said no problem It will be there Sure enough right on time and the tracking was great also My go to for any trailer parts from now on Thanks etrailer
Jackie May
6/7/2017
The key for our Sears cargo carrier (car topper) 2820 broke. I was nervous, but it actually works!! Ordering this key saved us a good amount of money, and the product arrived in a good amount of time and etrailer was great to work with!
It WORKED!
6/7/2017
Product fits perfect and arrived in 2 days. Customer service (Stacy) was awesome. Could not ask for better service.
Lyle K
6/7/2017
The key is exactly what we needed for an older Thule box that had been sitting in a friend's garage, locked for years. The company didn't have in stock but let me know immediately that there would be a bit of delay while they tracked it down. In the end, I still got the key days before I expected.
Ali
6/7/2017
Great instructions, ease of assembly, I am glad I found this product. Your company was very prompt with delivery of this product! Thank you for your devotion!
Hunter
6/7/2017
I had a great experience with etrailer, they had the knowledge to help me choose the right parts and were there to guide me. I could save few bucks with shipping but it was worth it and if I ever need again will buy from them. I recomend. Thank you.
Alan Pereira
6/7/2017
Haven't used the product yet but the service was great. We recieves our order very quickly.
B
6/7/2017
I found this thru a question on your website. this was the exact fender I needed. I also asked for 2 day shipping which arrived in time for my trip. excellent service. I will be recommending you to everyone I know.
Mike P.
6/7/2017
Great price. Quick delivery.
Tom C.
6/7/2017
Arrived quickly, exactly as advertised, excellent customer service every single time i shop with etrailer
Steve G
6/7/2017
Great place to buy from.
mike k
6/7/2017
Tires and wheels were a great price and fast shipping
Gary C
6/7/2017
Great products at a great price.
CP
6/7/2017
Installed this afternoon. Took about 1 hour. Really neat clean installation with the plug in adapters. Will gladly shop at etrailer again.
Lance
6/7/2017
prompt delivery and excellent product. thanks.
george k
6/7/2017
Local Yipes Stripes wanted $600 for rails, installed on my truck. I bought these for about a third of the cost and paid local camper dealer $180 to install. Total Savings ..... around $200 And shipping is FAST!
Happy
6/7/2017
Great pre-loaded hitch ball, shiny new, and very fast courteous service and delivery. I would definitely come back for other items. Thanks!
John G.
6/7/2017
This is a replacement for one destroyed. I received it today, it was damaged in shipping. I called to see what I needed to do to replace the replacement. I had one on the way before I got off the phone. I've bought from Etrailer several times in the past, this was my first time with customer service. I had no problems, they were super nice to me on the phone today. The problem wasn't their fault, it's evident to me that the box was put under a heaver box when shipped by the carrier. Thanks for a speedy fix
Robert McCurdy
6/7/2017
Received my lock in a timely matter very easy to install looks great Thanks etrailer looking forward to doing more business if need be
Ben C.
6/7/2017
Direct replacement parts an easy project that went off without a hitch. I would recommend etrailer to anybody.
Doug H.
6/7/2017
What's not to like, the correct parts (OEM, in fact) were easy to find on the website, fast delivery, the price was right, the project went off without a hitch. I've got these guys bookmarked and would recommend etrailer to anybody.
Doug H.
6/7/2017
Great communication, product was as decribed, assisted well with out of stock item to get me what I wanted. Great Job Etrailer....!!!
Keith J.
6/7/2017
Very happy with the product and service !! Thanks
Gary
6/7/2017
Very clear and easy to follow install instructions. Great product.. also amazing etrailer service. Free 2 day shipping is just awesome!
Dan S.
6/7/2017
Product was very economically priced, shipped in a timely manner and received on schedule. Excellent service.
Ken H.
6/7/2017
Product was good but the service and account person was the best. Keep up the great work
Steve H
6/7/2017
Great price! Very fast shipping!!
Neil A .
6/7/2017
This is a great company. I have placed several orders over many years. This company knows the product they sell. Customer service and order accuracy is unmatched. Highly recommend.
Kevin
6/7/2017
Superior follow up and service !!!
Naas de Wet
6/7/2017
Total on-line purchase. Purchase went smoothly, product arrive quickly and complete. Nice job. Looking to make additional purchases.
Steve M
6/7/2017
Excellent product, price & delivery. Never a problem dealing with etrailer
Mike
6/7/2017
etrailer had the product that I was looking for and it was very easy to locate on their site. I placed my order, received immediate confirmation and ship notice and received my product a couple of days later. I will surely use etrailer again in the future. Thanks to you etrailer, you have an excellent site!
Wayne
6/7/2017
communication was great. one of my keys were on backorder and was notified immediately. when i asked to just hang on to the order until it was full so i didnt have to pay shipping twice it was no problem and was notified status until delivered.
stacy p
6/7/2017
Exactly as I needed and ordered and delivered quickly
Donnie Andersen
6/7/2017
Good product, exactly as described, perfect fit, good communication, fast shipping, and a great price, too! Thanks!
Roland S.
6/7/2017
Great ! And fast service Got what I needed for my car No issues What else can you ask for at
Luis Sanchez
6/7/2017
As ordered, on time, on price...What more can you ask for!
RJ
6/6/2017
As ordered, on time, on price... what more can you ask for!
RJ
6/6/2017
Excellent customer service! Quick shipping. Very impressed with the service, especially a gentleman named George in CS. Great followup!
ErikVT
6/6/2017
They are just axle grease seals (for my tent trailer), BUT: etrailer has them in stock, for a great price, with quick delivery. I've purchased this an other products before and have always been happy with the service.
David P
6/6/2017
So far it's been great! My shop has sent numerous customers to your site to purchase hitches. Keep it up. And thanks!!!
Steve b
6/6/2017
Great price, wonderful service.
Fred S
6/6/2017
Great service! The communication for shipping and the product quality itself is excellent. etrailer was able to get it to my door step earlier than expected and sent me an email to make sure I was happy and satisfied with the wiring harness, and I am. Will use etrailer again!
Ryan S.
6/6/2017
Great product...great communication...I will be using you again
Robert L
6/6/2017
Product is exactly what I needed and the online video help was great!
Scott G.
6/6/2017
etrailer could not have been more helpful and really making sure I received the part and was everything ok. excellent
Sue H.
6/6/2017
The items I ordered were exact duplicates of what I needed to replace. The price was much better than what I found elsewhere and they arrived one day sooner than expected. If I ever need anything further in the way of trailer parts, etc. I will look to etrailer first. Thank you, Chuck
Chuck M.
6/6/2017
I really liked the installation videos. The helped confirming the product selection. I also received exactly what I was looking for.
Ray Ellis
6/6/2017
Perfect transaction! Perfect product!
Jeff
6/6/2017
So glad I ordered from you guys! My neighbor has been a loyal customer of yours, and when I was having trouble locating the correct bearings, races, and seals for my trailer, he recommended you. Great prices. Great products. Thanks again!
Rob F
6/6/2017
etrailer had the parts in stock, at a good price and with free shipping that was also quick! A great e-retailer to do business with!
Chris G.
6/6/2017
etrailer had the lowest price for the Bike Bunk . The bike bunk is a quality item . It was easy to install . etrailer shipped it really fast too . I had a very good experience purchasing the Bike Bunk from etrailer .
Pete S.
6/6/2017
It was exactly what I needed at a great price. The shipping was fast and cheap. Very impressed and will do business with them again.
Jimmy
6/6/2017
Thank You Guys/Gals. Came exactly on time when expected as expected. Personal (not automated) Customer service reminds me of the "former times!" Thanks!
W. Hill
6/6/2017
Great product and service. I will definitely make them my go to from now on
Kandra S
6/6/2017
I purchased the draw-tite hitch and the wire harness for my 2007 Honda CR-v. The items were shipped at no cost and what I ordered is what I received. The order was delivered on time and complete...absolutely no issues! I have ordered previously from etrailer and I have never been disappointed. etrailer prices beat another site and an auction site and included easy to follow instructions, this was a very easy installation which took less than an hour to install. I will continue to use etrailer as my choice for equipment and parts in the future. THANK YOU!! Mark
Mark R.
6/6/2017
It works with the hitch receiver I purchased. The clip got lost in the mail (the box was ripped open a bit), but etrailer sent out a replacement one at no charge. Great service.
Mr. Dynes
6/6/2017
Great Price, Great Service, And Super Fast Shipping !!!!!! Thank You, etrailer
Denis S.
6/6/2017
As described fair pricing and delivered as said.
Manuel A
6/6/2017
Exactly what the customer needed and always fast shipment
McCracken's Garage
6/6/2017
Very inexpensive insurance -- I've used these on every trailer I've owned. Easy install, easy maintenance, and etrailer's price is the best I've found -- even with shipping.
Costero
6/6/2017
This was the first time that I order from etrailer. Price and delivery were excellent.
Mark B.
6/6/2017
Fast shipping and a quality product. I'll be shopping here going forward!
Tom
6/5/2017
Shipping was expedient and price was excellent. I'll be using this supplier again. Already told friends about this site.
Bob M.
6/5/2017
The place I go for all my trailer parts. Great job etrailer.com
James C. M
6/5/2017
FAST SHIPPING!! Shipped same day, on a Sunday! Excellent product, exact replacement, great price. Will definitely do business again!
Ralph B.
6/5/2017
I had an extremely difficult time finding the parts I needed until I came across etrailer.com! I got exactly what I needed in a short amount of time and for a very good price. Thank you etrailer!
Michael R.
6/5/2017
Excellent as things always are at etrailer. Great value.
ron b
6/5/2017
fast shiping, part 100% as described.
Mayra Ramirez
6/5/2017
Easy to install, as etrailer had a video install using the same vehicle I have. The product worked great with my trailer. I would definitely recommend the Tekonsha Prodigy P3 Trailer Brake Controller, and dealing with etrailer.com!
David G.
6/5/2017
This review is for the second of two items I purchased within the same order. Processed expeditiously, the items were shipped together in the same package, and I received it within a few days of placing my order. The items were well packaged and exactly as represented on the website. For me, this has been a positive internet purchase experience. If asked by family members, friends, or acquaintances, I will suggest that they take a look at 'etrailer.com'.
Dr. K.R.
6/5/2017
My order was accurate, received in a timely manner and worked just fine for my application. I would order from these folks again.
Jeremy
6/5/2017
Great looking tire. Shipped quickly (with free shipping). People at etrailer were informative and very pleasant to deal with. Have already ordered another product from them.
Scott P.
6/5/2017
Needed some replacement marker lights on my 2005 Triton LT Waverunner trailer. These LED versions were the perfect fit and priced much better than my local store. Shipped quickly with tracking and arrived in good condition. Popped them in and job done. Thanks etrailer!
Chris H.
6/5/2017
My order was processed expeditiously, and I received it within a few days of placement. The items I received were well packaged, and they are exactly as represented by 'etrailer.com'. For me, this has been a positive internet purchase experience. If asked by family members, friends, or acquaintances, I will in deed refer them to this online business.
Dr. K. R
6/5/2017
Very fast shipping, awesome product. Buy with confidence. I'm very happy with their service. Thank You.
terre haute
6/5/2017
I'm really happy with the purchasing experience. The customer service team helped me with the different options, they sent me the right products and made sure I received my hitch and wires. I'll buy more products such a bike rack and other towing accessories.
Julio B
6/5/2017
I have had this winch plate for about a year now and no complaints. Easy install and the price was the lowest here on etrailer. Customer service was great as well!
Ash
6/5/2017
I have yet to install the latch system, but delivery was really quick and everything was shipped as ordered. Great price and quick delivery. Exactly what I want in an online distributor.
Justin D.
6/5/2017
Fast shipping
Gary
6/5/2017
Fast shipping
Gay
6/5/2017
Fast shipping
Gary
6/5/2017
Delivery was fast! Installation was a breeze thanks to the installation video. The sales staff was great. Ian helped me modify my order over the phone after I realized I needed to add a couple of items to my web order. I'd buy from these guys again for sure!
David M
6/5/2017
Easy to install, looks and feels very well-made! I bought this hitch to install for a 5-bike rack for the family and it did not disappoint. I was able to install in about 30 min with the help of my 6-yr old (who helped pass me bolts and washers and click start and pause on the installation video :) The price was great and the etrailer site and support has been greater!! I've received personal email followup from George J informing me of when the hitch shipped and when it was delivered, as well as a link to videos and instructions. Thanks etrailer, I'll be back!!
Sergio E
6/5/2017
Very easy and CLEAN install. Very satisfied with product and info video was spot on.
Brandon M
6/5/2017
The Thule kayak rack was shipped quickly and arrived on schedule. The rack was as advertised and I'll continue to order from etrailer given the numerous positive interactions I've had with them.
Brian
6/5/2017
Exactly what I was looking for. Packed really well and arrived before its expected arrival date!
Greg E
6/5/2017
Stupidly simple and perfect. So easy a caveman could do it. Have this for average spots and the rapid jack for when we boondocks in the mountains where a little more lift might be needed. Great product. etrailer with perfect description and vids. Shipping and all with them has been perfection.
John J
6/5/2017
Just what I needed. Perfect description, vid to watch, installed with ease and works/looks great. Thanks etrailer!
John J
6/5/2017
Perfect size for us. Easy on bare feet ??. Cleans easy. Looks great. And yet again, etrailer with another perfect description pics/views and yes another vid. You guys are great! Shipping tracking etc. done ASAP.
John J
6/5/2017
Fair to good pricing. Like free shipping option if spending minimum. Always a quality product. Would recommend this company to anybody. Thanks.
Roger
6/5/2017
Great design. Have it for when we boondocks in the mountains and might need a lil more lift to level out. So simple to use it's not funny. Communication,correspondence, shipping,price,selection, etc. from etrailer is top notch! Happy to do business with them and will continue to do so. Great job crew
John J
6/5/2017
Excellent quality, fast service from etrailer and very easy to install. A+++++++
E. Lopez
6/5/2017
Etrailer continues to exceed my expectations. This handle arrived a day earlier than I had expected and was the right product, made of heavy material, and it worked perfectly on my trailer. Thank you etrailer for making your web site user friendly and then delivering quality in every way.
Dave R.
6/5/2017
Perfect size for our trail manor 2330. Description perfect. Can't say enough how great etrailer was filling/ shipping my order.
John J
6/5/2017
Perfect description. Just what I needed and shipped ASAP
John J
6/5/2017
I called and they were extremely helpful in helping me find the right connector, and I just got it and it hooked up perfectly.
Clint
6/5/2017
Great online shopping experience. Replacing 2 utility trailer rims. Product is as described. Good price. Fast, free shipping. Will recommend etrailer.com.
Victor V.
6/5/2017
Ordering online was easy. They delivered the item right away. Could be happier. Now all I need to do is install the new lights. I would recommend etrailer.com
Glenn
6/5/2017
Quick delivery time. Thanks
mike a
6/5/2017
Great product and as advertised. Really appreciate the expertise of customer service and product specialists at etrailer. Very knowledgeable and great follow up after order!
Wayne F.
6/5/2017
The young lady that help me was awesome, thanks
Rod Pink
6/5/2017
Very nice to deal with and super fast delivery. I would definitely buy again and highly recommend.
John m
6/5/2017
Thanks for the product and the cost.
R. Don
6/4/2017
Right product, price and fulfillment.
JL
6/4/2017
As always, another great transaction with etrailer. Thanks! Fast delivery and product is what I needed.
Stan F
6/4/2017
To good to be true! Order was delivered in 2 days and price was outstanding! Wish all companies were this professional!
Jim Rabalais
6/4/2017
Excellent job and delivery was quicker than quoted!! Great job!
Mike
6/4/2017
I tried finding the controller I wanted locally which ended up costing more time and money Then it should have. One of the places I stopped at was getting info from etrailer web page then adding his ridiculous mark up. When I got back to my office I ordered it from etrailer myself and bought exactly what I was trying to find locally but for much less money even with two day shipping. Beyond all that etrailer is the easiest place to shop and their tracking of my shipment couldn't have been any easier. From here on out if etrailer has what I'm looking for life will be just that much better. Thanks etrailer.
Chris S
6/4/2017
Great product great company. Thanks Etrailer.
Steve
6/4/2017
all the products I received from Etrailer were as described I installed the on my trailer and they look and work great. shipping was quicker than expected and I will order any lighting I need from these guys. Thanks for a great experience Etrailer.
Steve
6/4/2017
Great service and have been pleased with everything I have purchased from this company. They also have great instructional videos.
Mike O.
6/4/2017
Great service. Product arrived as promised and worked as advertised. Have used etrailer before and will definitely use them again.
Tim
6/4/2017
I was extremely satisfied with the wheel I purchased from etrailer both in the quality of the product and the delivery, plus the the attention attended by them in completion of the sale. Certainly will buy from them in the future.
Bryan E
6/4/2017
Very good price and fast delivery. My son and I have several boat trailers and hub maintenance usually requires new seals, I just wanted some on hand for future use. I have ordered from this site before and have always been happy with the results.
Carl B
6/4/2017
Product is great. Exactly as pictured. Fast service to receive. Very satisfied.
Phil
6/4/2017
Very pleased with product and delivery.
Wayne j
6/4/2017
Been looking for this item for awhile and nobody had it available. I was tired of wasting money on the little canisters and this will work perfect on our camper. Thanks etrailer - quality products and reasonable prices.
Sam
6/4/2017
I installed 2 of these years ago. I was a lot younger 88 now. I did do the wiring harness not so much weight there. I decided to let someone else do the hitch for me. The instructions & videos are great ! There is my oil change man, I'll ask him. I owe him, he rotated my tires for free. You fellows keep doing the excellent work you are doing now, wish I could say more. I would recommend you & your product to everyone.
Arnie
6/4/2017
Very happy with the product and service this site offers! Product arrived on time and was exactly as described!
M Gib
6/4/2017
This was my 3rd order from etrailer this month. The videos were extremely helpful and all the Thule products arroived when I was told they would and were exactly as described. I have been very impressed with they customer service and their follow up process post-order to make sure you are happy. Will definitely order from them again!
M Gib
6/4/2017
Great customer service. Fast shipping with excellent communication
Drew M
6/4/2017
5 star experience....product quality, shipping and price......thank you !
Marvin D
6/3/2017
Have used etrailer for years and will continue to use them website is easy to maneuver and they always have what I want for the best price.
Lawrence Lange
6/2/2017
All the products I have purchased have been good quality and service has been top notch.
Dave D
6/2/2017
Great Price. Excellent Communication, and Love their product tracking page.
Mike K
6/2/2017
Product was great. Service was outstanding and their help was awesome.
Jeff
6/1/2017
Excellent company to do business with. Highly recommend
Michael T.
6/1/2017
I couldn't believe how quickly I received my order. Excellent
Michael T.
6/1/2017
I purchase most all my parts from you all. Good price, good service and you most always have what I need. I really like the how to videos.
Billy R
6/1/2017
Shipping was fast, products as advertised, and great how-to videos for their products
Steve
6/1/2017
Easy shopping on the website, and GREAT up to date communication from beginning to end. Two thumbs up.
J S
6/1/2017
Ordered several times from etrailer fast shipping and quality parts The tech pages are right on. I went to the wiring diagrams figured out what I needed then ordered. Great time saver
Dennis
6/1/2017
Bearing Buddy fit perfect 1.98 , just like etrailer said ! Good price , fast service . I will be buying more items from this company . Ralph G.
Ralph G
6/1/2017
I have ordered several parts from etrailer. The quality of the parts for the price keeps me coming back.
Dennis
6/1/2017
Product arrived promptly,brand new in packaging,and works as advertised. I definitely will use etrailer in the future.
David A
6/1/2017
The sales person was helpful. The product works great.
Timmy A
6/1/2017
I ordered these for a car top carrier. They fit perfectly. I got them sooner that expected
Perfect
6/1/2017
Fast delivery. Will be installing today. Looks like the picture in the description. Will continue to do business
Tim H
6/1/2017
Product as stated. Fast shipping.
Rachel
6/1/2017
product was what i ordered and i received it on time. Thanks
RF
6/1/2017
I received my order a few days ago. Everything was there and well packaged. I had great help and answered my questions. Now the work begins installing my E-track on my new car trailer and getting everything to work the way I want it to. Thanks etrailer for your help. Sincerely, Steve S.
steve s.
6/1/2017
Perfect fit. They upgraded shipping for free and that is why I keep buying from etrailer.com!
Michael
5/31/2017
This is our 2nd etrailer order (rubber straps for Thule bike carrier). In both cases, the order was promptly handled and delivered within less than two weeks. I will definitely use etrailer again! I had read the reviews prior to the first order (a trailer hitch), and ordered based on the preponderance of the very positive remarks. Now, I have added my own!
Onyerpockets
5/31/2017
I have yet to install these air bags, but shipping was fast and Leeza was a great help!
Tony
5/31/2017
Once again, I was very happy to find these parts available. Better yet, the price was better than expected, and shipping was quick!
Cliff
5/31/2017
All parts for boat trailer brake repair (master cylinder, wheel cylinders, and brake pushrod) were exact replacements and fit perfectly, solving my braking issues. Paid for expedited shipping and parts were delivered in two days as promised. I'm very pleased with etrailer!
Steve G
5/31/2017
Quality of product was excellent! Ordering the complete backing plates with shoes and hardware saved me time and money. The technical information helped me know that I was getting the correct items.
Harold
5/31/2017
Excellent product. Easy to install. Super video support. Thanks.
Dave E.
5/31/2017
Product was a perfect match to my damaged one and delivered quickly
Don M
5/31/2017
Fast shipment, Great Price, This was used to replace broken one that someone tried to break into my trailer. Was a same replacement. Will buy from etrailer again.
WarrenD
5/31/2017
Product got here in about a week and fit perfectly. The YouTube video was spot on. Would definitely recommend.
Bruce C
5/31/2017
I cannot be more effusive in my complements of etrailer. There products are of excellent quality. Their packing and shipping is fantastically quick.
Bill
5/31/2017
Came on time
Robert D
5/31/2017
Hitch is great, etrailer customer service and instructions are great, couldn't be happier. Great company.
Jeff w.
5/31/2017
Very Happy! Great product and fast delivery.
Jody
5/31/2017
Product arrived a day ahead of schedule. This is an as described product by customer representative. She was awesome. assisted with my choices, and provided the benefits of the upgrade. Glad I listened to her. etrailer stands behind their products and is a great company to do business with.
sleder
5/31/2017
It's the 3 or 4th time I order parts for my bike rack. Ordering is quick, and the shipping is always faster than what is stipulated on the website, and I receive the part in no time. Perfect so far.
Geraldine TP
5/31/2017
Its a Trailer Hitch nothing to get excited about here except for the guys that sell them . there quick and more than helpful going the extra step to send a follow up email with instruction video link. everythng fit perfect . thanks
John D
5/31/2017
A clearance light on my boat trailer failed after eleven years. Rather than driving all over town to try and find a store that carried a replacement light, I did a Google search on the Internet. A few automobile store sites came up and I searched for the replacement light without finding the same manufacturers replacement light. The etrailer site was also listed as a site so I connected to it and entered the model number of the clearance light I was looking for. The exact clearance light I was looking for was available at a reasonable price so I ordered one to install and one as a spare. Shipping cost was reasonable and the clearance lights were delivered via USPS in a few days. Great service! Try the site for any of your trailer needs from lights to towing mirrors, you will not be disapointed.
Paul W.
5/31/2017
Purchased for my Utility trailer, fast shipping , perfect fit , great selection , have purchased fenders etc from etrailer before very happy with all my purchases
Jack L
5/31/2017
Every time I order something from etrailer I'm always satisfied with my order fast shipping and great quality thanks again
Vince
5/30/2017
I ordered two rubber pads with lag screws and washers for a trailer ramp. The order arrived within a very reasonable time frame. I was pleased with the order, the service, and the merchandise. Definitely will do business again.
Will
5/30/2017
Excellent product, customer service, shipping time and follow-up.
Klin
5/30/2017
This product arrived in a very timely manner.It is exactly what I was needing.I am glad they had this part and I will definitely use this company again and recommend it to anyone looking for parts.
Chrystina Daugherty
5/30/2017
Could not find springs here in town. You shipped in 2 days had them in hand 5 days later . Thank you for your quick service. Russ A.
Russ A.
5/30/2017
Great service.
Mike C
5/30/2017
Awesome product and even better service. I called because I couldn't find what I needed and was given several product #s to look at they even looked for the cheapest option for me without asking. I have been order plenty from etrailer.com and will come back for my trailer needs.
BK
5/30/2017
Just what I needed and the service was super!
Gary J.
5/30/2017
Just what I was looking for..and the Price was right!
Lou P.
5/30/2017
item as described, looks great. very good tire and rim, shipping was super fast.
Gil M
5/30/2017
Great support & product
Glenn D
5/30/2017
Good product fast service.
Ryan
5/30/2017
Perfect fit , easy install. thanks etrailer.
T. H
5/30/2017
Product received was damaged. A replacement was sent to us in short order. Excellent customer service! Thank you very much! JD in Colorado
JD
5/30/2017
The light came in a timely manner and works fine. I couldn't be more satisfied with etrailer or their product!
Steve C.
5/30/2017
great product and great company Thank yol\u
Todd
5/30/2017
Great lamps at a fantastic price and very fast shipment..Thank you..Will buy again from etrailer.com
Larry
5/30/2017
Called looking for a new part for an old trailer. Rep was very helpful through the process and took the time to talk to one of the techs to determine if the new part would fit my 5th wheels landing jacks. Part arrived quickly and installed with no issues. I will shop here for now on.
Brett B.
5/30/2017
Super cheerful voice answered when I called, knew exactly what I needed, accepted my order, pronto, took payment, zippo, done! Got my items in two days, GREAT !
Olde Bob
5/30/2017
Once again etrailer comes through! I needed a replacement clearance light for my Camplite TT and after scouring the web for my specific application, with no luck, the manufacturer told me to call etrailer. It had been awhile since I ordered from them, but after talking with their sales rep Sal, I was reminded of why their reputation for customer service and application expertise is so well established. Many thanks etrailer and Sal!
Steve
5/30/2017
Great product. Great priced. Came as described. Thx Etrailer!!
Gary
5/30/2017
Works great thanks for the quick mailing
Ron
5/30/2017
Excellent quality. Fast shipping. Courteous service. Good followup.
Hugh J.
5/30/2017
Fast service, excellent fit, written instructions good but outstanding when paired with the installation video available online. Nice looking hitch with high quality hardware. Would choose a Curt hitch from etrailer.com again with zero hestitation.
Jon
5/30/2017
This hitch fits perfect. , installed easy, great price, works great. bike carrier & trailer. Great service & know how... Thanks, Bobby
Bobby
5/30/2017
Great product and fast shipping. Would recommend it to anyone who is interested.
Justin P.
5/29/2017
Prompt delivery. Product as described. Good experience, I would order from them again.
Jim B
5/28/2017
The RockyMount RKY1087 works as advertised. I like the adaptability of this mount to accept several through axle sizes. The explanation of installation and test video posted on etrailer website was very helpful. And etrailer's customer service is excellent. Keep up the good work.
TC
5/28/2017
Great product and fas shipping thanks
Wayne D.
5/28/2017
Sandy at etrailer is great
Dewayne S
5/28/2017
Easy delivery and easy install. Thank you
Kevin
5/28/2017
they found what I need. great job
larry h.
5/28/2017
I needed a part for my Yakima bike carrier and etrailer was the only place I could find it. They shipped it to me very quickly and then followed up to ensure I received it. Part is working great! Service was excellent!!
Jeff
5/28/2017
These parts for my trailer jack were excellent quality and the price and service can't be beat. etrailer.com will be my first choice for any future needs that may arise. Thank you etrailer.com, Lon
Lon S.
5/28/2017
Quality of the product was very good. etrailer service is always excellent.
Matt E
5/28/2017
My items we're sent right out and was just what I order
Art T
5/28/2017
Great service and products.
Matt W.
5/28/2017
Well packaged and easy to install!!!
Raynold
5/28/2017
Great product easy to install. Just like the video. THANK YOU FOR THE INSTALLATION VIDEOS. No problems at all. Thanks again Jim
Jim Z
5/28/2017
I had ordered a different color that was backordered. I received a call alerting me to this fact, was given an alternative, which I accepted. Product arrived as promised, fit was perfect, customer service grand.
Mark M.
5/28/2017
product was shipped very quick-Excellent
John r
5/27/2017
easy to find anything i need , great price and service. no need to go anywhere else,fast delivery.
pa john
5/27/2017
They always have great descriptions of what they are selling, always package great, fast service, helpful. Very happy with the 30 to 20 amp cord. Highly recommend them. Just happy with all we have bought from them. Bill Hicks
Bill Hicks
5/27/2017
Flawless transaction!
Paul L
5/27/2017
Exactly what I expected. Good quality and customer service was excellent!
Frank B.
5/27/2017
Thank you for wonderful service and speedy delivery
John david
5/27/2017
Fast shipping Super price
Glenn V.
5/27/2017
Bought spare wheel/tire for my trailer. Another great product and quick service from etrailer. Have placed several orders with them over last few years. Always very satisfied. Highly recommended!!!
Byron P
5/27/2017
Exactly what they said it was as advertised.
Pat C
5/27/2017
great lights fast delivery
Robert
5/27/2017
Great products and awesome service. Will definitely use them again
Tri star lawn care
5/27/2017
I had been looking at racks awhile and knew what I wanted. Frankly found etrailer through a random search. Having said that the ordering platform was easy to navigate and the product was delivered as advertised and on time. Having someone follow-up to check on my satisfaction is a nice touch. Should I need additional accessories I won't hesitate to return.
Randy J
5/27/2017
Products arrived on time and in good shape as promised, I would have no problem ordering from this company again
N.Elder
5/27/2017
Cant beat the service. Great company to deal with. Items in stock and ship to me in record time.
Stanley J. E.
5/27/2017
etrailer is the best great customer service!! Fast shipment and great products. Thank you
Keith S
5/27/2017
After viewing the video, I installed the hitch and wiring in about an hour. Perfect fit.
Bruce from Turner
5/27/2017
Great service and price as always. Nice to be able to talk to someone in reguards to product information
Mark
5/27/2017
Worked perfectly. Looks like a factory install. Excellent product and outstanding customer service from etrailer.
Antonio R.
5/27/2017
Extremely solid and well made product. Easy installation, once the hitch was installed, and looks absolutely factory. etrailer's customer service is second to none. Highly recommended product and highly recommended retailer.
Antonio R.
5/27/2017
It is exactly what you would expect with fast shipping.
Jon R
5/27/2017
Great rims, good price, fast delivery.
Ram
5/27/2017
Accurate description. Exactly what I needed & price was reasonable. Fast delivery.
Tina s.
5/27/2017
Great website, good prices, fast delivery and overall excellent service. What else could you ask for?
John G.
5/27/2017
Excellent service from etrailer. Helpful and fast delivery. Thanks.
Rick R
5/27/2017
Mirror fit perfect and with the instructions it was a breeze to install and still looks and works perfect , recommend your company and product to everybody Bob
Bob Cusson
5/27/2017
Ordered trailer hitch wiring connections, wires, mounts, etc. All arrived just as ordered, and within 5 days. The quality was top-shelf, which is why I continue to reorder from etrailer.....NO JUNK & NO MISTAKES, sounds simple but so many companies get it wrong
Jim Davis
5/26/2017
You folks always do great!
Allan
5/26/2017
Got it yesterday. Thanks for keeping me updated on the status of my order.
dm alger
5/26/2017
Brake lines are great and the company service was great
Robert E
5/26/2017
Fast delivery and great updates! Pleasure doing business with! Lock works great and is very secure!
Randall
5/26/2017
Good Product Fast delivery
Randy B.
5/26/2017
Spot on what I needed for a 10k Dexter axle. The trailer sat for a year in the desert so all the rubber components are getting replaced and oils topped off. Fast shipping and amazing customer service!
Randy S.
5/26/2017
Thank you for shipping so fast and the items where perfect.
Ayyoub
5/26/2017
I have yet to use this product. Examining the product indicates that it is what I needed. The service of Emily was first rate. The delivery of my product exceeded my expectations-delivered in less than 24 hours.
Charlie
5/25/2017
My poor planning the last few days has given me cause to talk to three different salespeople at etrailer. First, I talked to Yvonne and she was superb, then I talked to Lisa and her assistance was classy and very helpful, then I talked to Karen and she was also terrific. This day and age this is more than was expected and I am very impressed with these three people. I want your organization to know that all three represent you in an impressive light. My experience was more than positive in all respects. I am now a customer for life. Congratulations on your ability to hire well! With respect, Bill Hollenbeck
Bill H
5/25/2017
It went well,the electrical went great ..And I sent some other customers your way . Thanks
Lonnie
5/25/2017
Great price for the parts that I needed. Very fast shipping... couldn't really ask for much more. Recommended the site to friends.
Brian H.
5/25/2017
Product was as stated and is excellently made and finished. The service and shipping was above and beyond what is usually expected. This company really means customer service. Thanks to all for being real.
Don
5/25/2017
Worked great, delivery was fast!
Pete G
5/25/2017
Excellent customer service!
Willia.
5/25/2017
can not believe how quick this item was shipped to me. Your service is very good and if I need anything you have I will buy from you again. Thanks
Wayne L
5/25/2017
Friendly and great customer care, Easy install and fast shipping.
Ryan
5/25/2017
I have now placed three orders with etrailer.The service and quality of there products is second to no one.Trailer bearings and races to rampage spire tire covers all were shipped the day ordered and fit perfectly.Thank you.
Nick
5/25/2017
Good product. Great service!!
Dustin
5/25/2017
Friendly knowledgeable staff.Product is exactly what is shown online. Excellent price for quality merchandise. Would but from etailer again.
Fidele J.
5/25/2017
Great product, which I expected, but the customer service was OUTSTANDING!
Russell F.
5/25/2017
Extremely fast shipping and probably the best costumer service iv ever experienced. Highly recommend this site to order from.
Cj S
5/25/2017
Very easily got exactly what I thought I was getting, on time and actually took advantage of their free shipping offer. Will recommend to anyone needing trailer or RV parts.
King Kyle M
5/25/2017
Product worked as advertised. Best price after comparing other sites. Installation as easy as stated. Friendly and knowledgable staff. I would order again from them. Thanks Patrick.
Mike M.
5/25/2017
Great service and follow up Thank you Rick
Made a small order and the service was excellent.
5/25/2017
Ordering was easy and shipping was fast. I will use etrailer.com for any further purchases that I may need.
K. Armstrong
5/25/2017
Customer service was excellent! I needed an order rushed, and they couldn't ship to the PO box I provided. They immediately reached out and got delivery information so that my order could be shipped the same day. Very helpful, and very responsive! All the etrailer installation videos and diagrams they provide make the process even better! Would definitely recommend ordering from them.
Eric J
5/25/2017
Great salesperson... Stacy made shure my order was being shipped and received the day I needed it. Excellent to deal with. Thank you stacy
Mike k
5/25/2017
The product was delivered promptly. The entire process was easy. I am very happy with etrailer.
Greg Bondurant
5/25/2017
QUICK DELIVERY! Product is what you expect!
Dustin A.
5/25/2017
I really like doing business with etrailer, they notify you upon receiving an order, when the order is shipped , and also kept you informed of the tracking of the product that you ordered. The products they sell are of the best quality and fit. Thanks etrailer..
Paul E.
5/25/2017
everything was perfect and here sooner than I expected
Dusty R
5/25/2017
GREAT SERVICE. GREAT TO DEAL WITH
JOHN K
5/25/2017
Exactly as described, quick shipping
Adam K.
5/25/2017
THIS COUPLING IS EXACTLY WHAT I NEEDED, IT IS WELL BUILT AND I HAD IT IN TWO DAYS. FOUND YOU GUYS ON THE INTERNET. THANK YOU.
MARK WURST
5/25/2017
High quality products with easy to follow instructions! I have purchased two hitches and wiring harnesses and have never had an issue with either.
Eric
5/25/2017
All parts were a perfect fit and seem to be good products. I wil products from etrailer again. Good friendly staff
Arthur T
5/25/2017
Good info while on the phone with the rep. Very good tracking info Good product quality Timely delivery
Eric S
5/25/2017
The replacement key works like a charm and was shipped quickly.
John S.
5/24/2017
Well I was pleasantly surprised that the tires showed up a day earlier than promised, are a high quality rim and tire. Just as I had pictured on line. This has been a great experience and would recommend your company to any one that asks where one can get trailer tires. thanks.
Robbie A
5/24/2017
I could not believe how quickly the hitch was delivered. And is already installed and working good. The customer service representative was very helpful in assisting me in picking out the correct hitch for my needs.
Gerald M.
5/24/2017
Very satisfied,good service and received items quickly. Pricing was lower than most others.Friendly followup and communication of current order status.
Tom m
5/24/2017
The service was so exceptional, and the products such high quality, I'm looking for an excuse to buy more... Patrick Roden Vancouver WA
Patrick Roden
5/24/2017
quick delivery, great price. What can I say it's a wiring harness. I will do more business with etrailer in the future based on this order since it is the first time I have ordered anything of this nature and I am very satisfied with my experience. My rating of etrailer is EXCELLENT. Everything went exactly as described in the video. Thank you etrailer.
Mike G
5/24/2017
Fast delivery which saved our upcoming trip. And a great price. Thanks.
Ron S.
5/24/2017
Great product and awesome customer service from the folks at etrailer. We were out traveling and needed a hard to find part and two days later we were back on the road because of this business. Thank you! CM
CM
5/24/2017
Awesome, exactly what I needed. Great tire, fast shipping, reasonable price and excellent service from etrailer.com.
Frank M.
5/24/2017
Very pleased with my decision to purchase my hitch and wiring from etrailer. Fast delivery, a great price, and great coustomer service. The informative install videos are a bonus as well. I have already recommended etrailer to several co workers.
Mike K.
5/24/2017
Could not locate this item anywhere locally including a camping store. Should have looked at etrailer first, as they always have what I need! Thanks for the great service.
Steve
5/24/2017
Great service and prompt shipping. Thanks!!
Karl E
5/24/2017
Exactly as described. Outstanding communication and fast delivery. Will do future business with this company. HIGHLY RECOMMENDED. Thank you George J.
Ric P.
5/24/2017
Old bolts on the trailer axle rusted out and ordered this replacement kit. It fit perfectly and was done in no time, back on the road. I don't order much from etrailer, but when I do they are always spot on. I'm surprised how quick it got here.
Mike C.
5/24/2017
good product, good price, good service. What's more to say
bob s
5/24/2017
Great product, great web site, great service, installed and looking working great!
Carl G
5/24/2017
Electric Brake kit for trailer this time. The parts are very acceptable and the service is supreme. Couldn't get any better service anywhere. I've bought a lot of items from etrailer for a couple years now. I have had great experiences with each and every order.
Ray M.
5/24/2017
Item as promised, extremely fast shipping, very satisfied!
Rivers M.
5/24/2017
Was sent the same day I ordered and received in two days exactly what I ordered
Jim
5/24/2017
Good product and fast delivery.
Joe F
5/24/2017
Good quality, good price and perfect fot. Quick shipping and very good customer service.
PeteFo
5/24/2017
Seriously this company takes it to another level. Glad to see such great things coming from the state of Missouri. Amazing company.
Bryan H.
5/24/2017
I lost the key, and apparently the spare key, for the locks for my Yakima basket. I found the exact OEM replacement, for a fair price, at etrailer.com. I will definitely make this my first stop next time I need something trailer or roof rack related.
Dave
5/24/2017
Fast shipping. Straight forward install.
Weerdough
5/24/2017
George - Thank's for the quick great service. I was told by a local nation wide company that my hitch is no ware in the country to be found and that they do not have any ideal when it would be available. By searching the internet and by luck I found you and you had it in stock. You got it to me very fast and that has made my trip with my trailer possible - we thought our vacation went to pot but because of your company it was on again. Thanks very much for your help and I know where to go in the future and where to refer many of my friends to go. Best regards, Garey
Garey B.
5/24/2017
I've bought several items from etrailer and always received exactly what I ordered. Also received in a timely manner. Great people to deal with.
Phil C.
5/24/2017
Fast prompt delivery
mc
5/24/2017
Easy ordering and quick delivery.
Fred H
5/23/2017
Name brand parts at a discount and free shipping you can't go wrong with etrailer.
Michael R.
5/23/2017
Top quality products, exactly what I expected. Shipped the same day as ordered and received within 3 days, it does not get better than this. Way to go etrailer!
Michael R.
5/23/2017
Items were shipped promptly and arrived on time in good condition. Well packaged. Good quality products that will be a new utility trailer axle for me within the next week.
Darrell C.
5/23/2017
My order came quickly and everything I ordered was in the same box. I installed everything yesterday. Etrailer was easy to do business with I will be back
Dave A
5/23/2017
2nd time I've used etrailer for replacement parts for my Yakima bike rack. Very response. Both times it took awhile for etrailer to get the parts, but they contacted me about the delay and eventually got the parts to me. No other company seemed to have the parts so I think most of the parts delay problem has to do with Yakima. I recommend etrailer. It's a company that's easy to do business with.
Carl
5/23/2017
I ordered an extra hitch pin for my Thule rack. Great service and price. Will definitely use etrailer again. Thanks.
Excellent
5/23/2017
I am very pleased with the service from etrailer. I bought my Thule bike rack and a few extras and liked the prices as well as delivery time. Thanks so much.
Excellent
5/23/2017
etrailer is excellent . Product is exactly as described, shipment is quick, and the price is right. Highly recommend.
J.b. -Illinois
5/23/2017
Great service!
Troy l
5/23/2017
hitch parts ordered very nice part, lights same , very good price.always use etrailer.com because of price and service its the best
FRED S.
5/23/2017
Very useful product. They forgot to deliver the straps but quickly resolved the issue. Great customer service
Matt W
5/23/2017
My mirrors fit perfectly. Very easy to install. They arrived quickly. I would definitely use your business again.
Terry C
5/23/2017
Shipped on time. Product was as advertised. eTrailer gave me great advice in picking the right product.
Peter
5/23/2017
Fast shipping. Item as described. Very good transaction! Thanks!!
Clyde
5/23/2017
Fast shipping, item as described. Good transaction! Thanks!!
Clyde
5/23/2017
Product was exactly what was needed. Ordering process was seamless and notified along the way prior to deliver. Was delivered in a very timely fashion and follow-up was extremly thorough.
Todd
5/23/2017
Good product easy to install and fast shipping
Mike M
5/23/2017
Staff was very helpful, product fit perfectly and arrived sooner than expected. Good job Michelle S
clyde
5/23/2017
This was my first experience with etrailer. First, Donna's knowledge of the products and application was first rate. She guided me through the process quickly and painlessly - including subtleties like getting two pins with matching keys. Delivery was prompt and there were no surprises on the installation.
Paul
5/23/2017
Good product, fast shipping And great communication with staff
David C
5/23/2017
Ordered on Thursday, arrived next Monday. Product as advertised. Excellent!
Nick
5/22/2017
Arrived in a very short time. Exactly what I ordered. I will continue to do business with etrailer. Thanks.
Dana L.
5/22/2017
Just as advertised - worked perfectly. Very timely delivery. Have done business with etrailer several times and will continue to do so.
Dana L.
5/22/2017
I'm refurbishing an enclosed trailer and etrailer made it super easy. I ordered new fenders, marker lights and replacement ramp hinges. I couldn't be more happy with the quality of the parts, the customer service and the great prices. I almost forgot the free shipping promo! I have seven trailers and etrailer will be my "go to" place for parts and accessories!
George W.
5/22/2017
Looks as expected, easy installation. Will be a return customer.
Stetsonhorton
5/22/2017
Product was exactly what I was looking for and at a good price. I was worried the plug might not fit since the cord extends from the bottom, but no issues. Excellent customer service. The item initially was on backorder and I received a phone call from the company notifying me of the product's status. I also received a follow up after I received the product.
Leslie S.
5/22/2017
Got order quickly and was exactly what we needed.
MaggieJ
5/22/2017
Received the tow bar and base plate 2 days prior to the estimated arrival date! The products look great! Michelle was amazing and walked me through the process answering all my question accurately! Will definitely be doing business with these folks for my next purchase. Thanks, Jim
james pezdirtz
5/22/2017
Super easy to order , Super easy to install , showed up in 3 days . I was very pleased with the intire experience couldn't have been any easier
Zack K
5/22/2017
Shipped on time... Great product... Thanks
Brian
5/22/2017
fixed my problem, great buy
Cecil H.
5/22/2017
product ordered on Wednesday - received on Saturday - installed that afternoon - on the Hwy Monday. Could not ask for better!
G3
5/22/2017
Awesome product, much less expensive than other businesses, super fast shipping and great communication. Thanks!!
Craig
5/22/2017
On our first trip to Florida with our travel trailer we loss a lense for a red side marker. We located the brand and correct size on etrailer. The price was less than expected, the service was outstandingly more. Ed did fantastic job as he has in my past dealing, The lense snapped into place perfectly. Thank you etrailer.
Dan in TN
5/22/2017
Awesome service from you guys. Shipped late and your crew called to let me know 2days later it was at my door. Thank you
Scott
5/22/2017
Easy to locate product on Internet site. Easy to order and fast shipping. Just what I was looking for
Ron
5/22/2017
After ordering the wrong wheel hub from another company twice, I was able to order the right parts the first time from etrailer. It was exactly what I wanted and it was shipped extremely fast. Great job!
John
5/22/2017
Right parts, always!
Ron S.
5/22/2017
Great service,fast shipping,good price, great quality.
John
5/22/2017
Exactly what i ordeed , fit perfectly , prompt delivery fair price , no question I would use this site again
Bill V
5/22/2017
Good service and rapid shipping. Thanks
Ken L.
5/22/2017
Again, Excellent service and very fair pricing. just what I needed. I have you in my most used book mark section!
Cameron F.
5/22/2017
product was exactly as described and arrived on time and was shipped with the other products i ordered. Would definitely use again!
Matt W
5/22/2017
Products worked well and I had no problem. There were also easy to install.
Larry S
5/22/2017
Prompt service with a great website
Alan K.
5/22/2017
The perfect part for my Thule Vertex hitch rack. It now sits in my 2 inch receiver like a glove. No sway, no slop, perfect! Also, the price was the best I could find anywhere and the shipping was free and fast. Thanks etrailer!
Kris M.
5/22/2017
Love your website, love your OEM products. Fan still works like new. This is my 'go to' place when something fails on my camper.
Dave B.
5/22/2017
This order was for two sets of rubber plugs for our Husky Brute electric tongue jack. Mot much to say about the product - they are rubber plugs and they fit. The service from etrailer was excellent. The parts were backordered from the manufacturer it and took a couple of months to finally arrive. Not etrailer's fault and they were very good about keeping me informed of the status of the order and expected availability date. Great customer service for a small order.
Richard
5/22/2017
Got the wrong wiring harness and Susan H was very helpful in assisting me for the return and getting the right one quickly. Will do business with you again. Thank you.
Brian W
5/22/2017
got what i needed in a timely fashion, happy camper.
mike k
5/22/2017
Fit my trailer perfectly! Fast shipping too!
L Hatfield
5/22/2017
Fit my trailer perfectly! Fast shipping too!
L Hatfield
5/22/2017
Both the controller and the harness were easy to install by following the instructions and viewing the video on line. The harness easily plugged into the factory pig-tail and the controller fit nicely where shown on the video and was out of the way. The controller was relatively easy to set up with the instructions even for someone not too tech savvy. Best of all when I hooked up my new trailer everything worked properly. Would recommend the Tekonsha Prodigy P3 Trailer Brake Controller and etrailer for future trailering needs as they were recommended to me by a past customer.
Rich H.
5/22/2017
Quick response for the seal I needed. One was leaking due to what I expect was over pressure on EZ-Lube system. Grease had leaked into drum and was impacting brake performance. Thanks to 3 business day turnaround from Cathy and her team, was back on the road for a camp out that we had reservations for 140 miles away. Thanks for getting us back on the road with out rv! Product performed very well.
Dave D
5/22/2017
Fast,excellent service
Joe j
5/22/2017
Excellent product and amazing service.
DJ
5/22/2017
I have ordered multiple times from etrailer.com in which they have never let me down. Shipping is really fast most time only two days out. They are defiantly my go to when it comes to all my trailer repair needs.
Jeff
5/22/2017
Perfect fit Quick shipping Great company
Bruce P
5/22/2017
Item worked great. It was able to connect with the Trailer Brake Controller and straight to my wiring harness in my truck. I couldn't have asked for a better installation! Thanks etrailer.com!!!
Bennie D.
5/22/2017
This seems like it will work fine for my utility trailer. It should help keep it from falling into someone else s hands. Hopefully I will never find out. Thanks again etrailer, you guys are always on it. :)
Curt B.
5/22/2017
Everything came in great shape. Delivery was very prompt. etrailer hit a home run again. Thanks Guy's!!
Curt B.
5/22/2017
5 Stars is my rating. I was impressed with how fast I got my order. It was just what I ordered. As easy as 123.
George G
5/21/2017
Very satisfied with wheel and tire, fast shipping
Mike S.
5/21/2017
Perfect fit, fast shipping. 100 percent satisfied.
Rj
5/21/2017
ETRAILER takes care of business, fast response and receivered my order quickly, These guys are GREAT
Steve S.
5/21/2017
Excellent service and fast delivery
Phil in Fl
5/21/2017
Fast delivery excellent service
Phil in Fl
5/21/2017
Great product and super fast shipping!
Jim H
5/21/2017
Just what I needed. Good price.
CS
5/21/2017
Just what I ordered, exact replacement for my trailer and fast service.
Linnie W.
5/21/2017
Perfect replacement part for my Yakima rooftop bike carrier. As usual, etrailer's service and delivery were flawless.
Dave
5/21/2017
As advertised, my bracket came quickly. Very pleased. Thank You
Straight Forward "EASY"
5/21/2017
Excellent product - Great company. I will order from etrailer.com again.
Mark
5/21/2017
Great company to work with great product
T Patti
5/21/2017
Excellent product. did not find it anywhere a else. Very well described including product specifications. Also it has a video that is very helpful.
Daniela
5/21/2017
Receive item quickly and as advertised.
Armond Burge
5/21/2017
Recently had a blowout on our pontoon trailer and needed a replacement. These tires exceed the original weight rating and look great at a good price. So we bought two and plan to get two more to match. The customer service at etrailer is by far the best I've had with super quick shipping and great customer followup.
Patrick
5/21/2017
Great service! Prompt delivery! I will be back to etrailer again. They have a great team. I bought a thule anti sway cage for bike rack. Best deal!!
Arvind
5/21/2017
Product performs as expected, distributor stand behind products in accordance to need.
Sam
5/21/2017
Very pleased with this. Etrailer.com is really on top of customer relations. I will buy from them again.
Jeff J.
5/21/2017
Exactly what I needed to repair trailer axle on utility trailer. Could not find 2" tube stub at my local stores. Did not find an offering on Dexter site for 2" either. Went to your site and there it was. Installed with no problems and was back in business in no time. Spent more time running around looking for the thing than it took to find it on etrailer, order it and and wait for delivery. Very fast delivery. I know where to go next time I need trailer parts. Excellent!!
Wade
5/21/2017
Repeat etrailer.com customer. Best site, selection and product knowledge on the web. Highly recommend.
George H
5/21/2017
Hello- Just to let you know I used etrailer in the past for a previous vehicle and was very satisfied so when I purchased a new truck recently I decided to order from them again. The result is the same as the first order . Shipment arrived quickly and in perfect condition, their prices are competitive. A no brainer as far as I'm concerned.Thank You etrailer
Mark B
5/21/2017
Exactly what I needed, but arrived one day beyond my specified shipping category. Etrailer did a good job of calling to let me know it would be late and reduced my shipping fee. I appreciate their proactive customer service.
Carrol C.
5/21/2017
Just installed my brake controller today, and the project went as smoothly as possible. eTrailer.com has great support, with extremely helpful videos to show you exactly how to do the install on your particular vehicle. Great price, fast delivery, great support, easy install, overall great experience.
Wayne S.
5/20/2017
The brakes appear to be good quality and shipping was fast.
Blake H.
5/20/2017
Great product fast shipping.
Bill M.
5/20/2017
good product and speedy delivery great follow up
don y
5/20/2017
Excellent service, great experience all around.
Jim R.
5/20/2017
All good.Service is great. Never had a bad experience .
Scott M.
5/19/2017
I think they are very good people to do business with. Great job getting my order right at a very good price. Never let me in the dark on where my order was. THANKS
Howard
5/19/2017
Great service, just bought a new tow vehicle and it was delivered as promised, this is my fifth base plate purchased from e-trailer and have always been pleased with the service and the customer support.
Mike S
5/19/2017
This is my second and not last order from etrailer. They ship on time and fast. They represent what they sell and stay on top of the shipment until it arrives. Great customer service. You can't go wrong with ordering from them. I know I will every time I need something for my class A coach.
Charlie
5/19/2017
I am so pleased about the service I received. The customer service woman I spoke with was extremely knowledgeable about the products and made it very easy for me to order the correct parts I needed. She followed up with me on delivery. And the delivery was much faster than I had imaged. Thank you etrailer, will shop with you again when needed.
Audy D
5/19/2017
Very happy, with my order, Service experience was top notch. I will continue to shop here, price are good as well.
Gilbert B.
5/19/2017
This is my 3rd purchase from etrailer.com. I am a fully satisfied customer, from my first contact, excellent web access and ease of use. There products are top line, with excellent prices and exemplary service.
James G
5/19/2017
Great price, customer service, and fast delivery Thanks
Vasok Tretyak
5/19/2017
Fast delivery, product quality good as expected. Would recommend etrailer.com.
J.B.
5/19/2017
Everthing is fine,THANK YOU for your follow-up
Lloyd S
5/19/2017
All the stuff I needed, spot on...
Dave
5/19/2017
Exceeded expectations. Good customer service. I recommend.
Sepp P.
5/19/2017
They were very helpful in getting the products I needed on time.
Stan P
5/19/2017
YOUR SERVICE WAS EXCELLENT YOUR PRODUCTS FIT AND PERFORMED WELL .AND AT HALF THE PRICE THAT I NORMALLY PAY. NOT TO MENTIONSPEAKING WITH A REAL PERSON WHO ANSWERED MY QUESTIONS AND HELPED TO RECOMEND THE PARTS NEEDED TO FIT MY NEEDS . YOUR MY PARTS SOURCE IN THE FUTURE. THANKS!
Dave DOCKSIDE50
5/19/2017
A very simple phone call with Bill E. with delivery in 4 days. The product-louvered tailgate was exactly what I expected in function, light weight, black, quality, looks. A good buy for the $ amount.
gary kluksdal
5/19/2017
Etrailer rocks... George j shipped it right away... Awesome online company.. Don't get caught paying over priced items from your local dealer... Good pricing for top quality products Thank you we will buy here always
James & Barbara Ann
5/19/2017
Searched multiple places for wheel assemblies and etrailer had best prices. Service was great. Got the wheels sooner than expected and they were exactly what I hoped for. Will use them again without hesitation.
Phv
5/19/2017
Great products and support
Andy Hughes
5/19/2017
Luv them. I will buy all my trailer stuff from you guys.
Bradley K
5/19/2017
Awesome! Customer service is amazing as well!
Sean M
5/19/2017
Everything perfect on trailer, will order again when needed, thanks
Jim S
5/19/2017
What a great job and I'm very happy with your products and your support after the sale! I plan to shop again and I will also tell my friends......
Cleo F
5/19/2017
Everything I have ever bought from etrailer has been as described. And the installation info has always been spot on. I highly recommend their products.
Larry S.
5/19/2017
great customer service, when the item was slightly delayed for two days i received a call immediately about the delay and it was delivered as promised.
DENNIS
5/19/2017
etrailer is now my go to place when I need camper equipment
John D
5/19/2017
Great, got exactly what I needed quickly
John D
5/19/2017
great parts, good pricing, fast shipping. that's why i.m a repeat customer... terry
terry dobson
5/19/2017
excellent service and exactly what I needed
jon
5/19/2017
Quick and great price
Nat J
5/19/2017
Fast shipping, great products that are as shown. Excellent product reviews and how to videos. a great shopping experience!
Dale C
5/19/2017
Great job
steve
5/19/2017
Service very good. Products too
wt
5/19/2017
Great product,good price,delivered when it was supposed to be will be back for more trailer parts
Keith D
5/19/2017
Hi! Just got it, and have not even yet assembled it, so I would be premature to give you any feedback, other than to say the delivery was fast, and it appears to be an excellent unit. Will give you additional feedback as it becomes available.
Sandra
5/19/2017
Bought to use as a spare ,great price ,perfect fit,and extremely fast shipping . Great company
Don H
5/18/2017
The parts are exactly what they described in their ads. The delivery was spot on. I like that they got me the delivery details quickly, and I was able to track my package. Etrailer communicated with me well from the time I purchased it to the time It was delivered to my door. I have bought other products in the past, and have never been disappointed. this is the only place I will go for trailer parts
Mike w.
5/18/2017
etrailer comes through again! It's impossible to hitch up without this tool and I lost it. Had another in a week thanks to the quick response. Quality product and service.
Frank M
5/18/2017
This is a great company with a great product. The hitch and wire adapter for my car arrived in record time. I am amazed at the service I got. I bought a hitch from them in the past and will continue to do so for the future. I will get to installing the hitch soon and will respond again after it is on the vehicle.
Alan K
5/18/2017
sir i was veary glad to get my order so quick every thing was jest what i needed thank you
Tim B.
5/18/2017
I have ordered parts from etrailer on several occasions. Every single time the parts have fit perfectly. Customer service is great and the staff are very knowledgable. They will take the time to make sure you are getting exactly what you want, even though it might be as simple as a lug nut. My last order , everything looks great and fits like a glove. Thanks everyone at etrailer. I will always call you guys when I need anything for my trailer.
Kenny D
5/18/2017
First bottle leaked in shipment. Made Etrailer aware & they rushed me another bottle. Now it was packed well. No way was it gonna leak. Replacement bottle worked great. Roof looks great after using Valterra Rubber Roof Cleaner & Conditioner. I'll buy the economy size next time. Thanks Etrailer for treating me like your best customer.
BB
5/18/2017
Trailer looks awesome with the new wheel bling! Thank you Bryan for making sure my order was correct and arrived on time!
Steve T.
5/18/2017
Hey you guys are A-OK. You have fast delivery and everything was just as you said. Excellent products.
Chuck J.
5/18/2017
Good Product and Great Service
Ann A.
5/18/2017
My hitch (& wiring harness) arrived today and based on my research hands down Curt is the way to go for hauling. I look forward to doing just that. Even more impressive was the customer service I got from Katrina at etrailer when I called to place my order. She was patient, thurough and took the extra time to make sure I was satisfied we had all the right parts. If Katrina is any indication of how they do business at etrailer I will be back for more accessories without question. Happy trails.
Scott
5/18/2017
Purchased for mounting a bike rack. Fast delivery and great price. Installation was fast, faster then assembling the bike rack. Would highly recommend.
John A.
5/18/2017
As always great parts and great service. Will definitely buy etrailer again!
Mike K
5/18/2017
Another quality product shipped fast.
Bob T.
5/18/2017
Outstanding service. Exactly what I ordered fast. No problems.
Bob
5/18/2017
My experience with etrailer is always the same: quality products shipped fast. I will continue to shop with them.
Bob T.
5/18/2017
Good quality fenders at a good price. Fastest shipping around. Website is very user friendly and easy to navigate.
Keith M.
5/18/2017
Excellent communication. I will definitely order again
Walt
5/18/2017
Great service and price. The tail light was just what I needed! Thanks George
KC
5/18/2017
Product received as advertised and shipping only took a few days. Fits perfectly. Will order from etrailer again.
Mike
5/18/2017
Arrived on time
Tom
5/18/2017
This company had the part I needed, make it easy to identify by the manufacturer's part number, and had it in stock. I received the order from them in a matter of a few days as it shipped the very next day I ordered it. I will certainly use them for order bike parts.
Buck B.
5/18/2017
Kept me updated on the delivery, etc. Updates seemed quite personal and genuine. Products (two) were great- well constructed and true to descriptions.
brent
5/18/2017
Needed a replacement key and your service was great.
Q. Vaughan
5/18/2017
I ordered what i needed . It was ordered , delivered and then a follow up to make sure I was happy . Who cares about you being happy ? This company ! and they obviously want your business . Very nice to deal with .And what I ordered was high quality , very nice .
Ed C
5/18/2017
Great item at a great price. Very knowledgeable staff. They followed up every time to get you the information you need.
Dave S
5/18/2017
This was a replacement for a damaged part. All parts were easy to replace, instructions were very helpful, all parts fit and operate as when the hitch was new. Delivery was quick. Price was very competitive. Etrailer, in my opinion, is the best place on the internet to purchase from.
Gilbert D.
5/18/2017
Great product..super quick delivery.....But was missing some of the Nuts....made a call and in no time had them here....
Randy H
5/18/2017
Got the correct part in timely manner. Worked perfect.
Chris K.
5/18/2017
Great job !
Wayne
5/18/2017
Excellent product excellent service again
Caw
5/18/2017
As always quality product ! I always purchase my trailer parts from Etrailer . They have excellent customer service , quality parts below retail cost ,fast shipping and their web site is easy to navigate to find the exact part needed.
Toby M
5/18/2017
Received one light did not work properly . Contacted Shery T at etrailer she is very professional With her support and George J got a new light in record time could not be happier . I will order from them again . Nice teamwork Thanks Dan C
Dan C
5/18/2017
Searched everywhere for this specific size dust cap. Odd size, No one had them, but i found them here. Fast delivery and they fit perfectly.
Robert H.
5/18/2017
Communication was outstanding shipping was super fast parts were excellent I would highly recommend this company to anybody
Al E
5/18/2017
Exactly what I needed at a great price. Super fast shipping. Thank you!
Tracy
5/18/2017
excellent quality products and excellent service! received in 2 days!
Joel
5/18/2017
Ubove average customer service saved me weeks of waiting for my products. I called at different times during two days so I spoke to three representatives. All three people were efficient and as friendly as my best friends!
JK Sumner
5/18/2017
Product quality excellent Fast service. Fair price and reasonable shopping. Will definitely use etrailer again in the future
Howard C.
5/18/2017
Great Experience!
W. Scott
5/18/2017
Very nice fit and finish. Thanks to etrailer for the fast shipping and great customer service.
Robert S
5/18/2017
Excellent service and received the product in perfect condition with very fast shipping.
Mark For.
5/18/2017
Exactly what I needed, shipped really fast, and couldn't find this part anywhere else online. A great website for ordering parts rather than an entire new bike rack. Saved me money and my bike rack is back in full action.
Casey K.
5/18/2017
Service was outstanding, product delivered next day. I will be back to purchase other items.
carl
5/18/2017
Great service, awesome product, speedy delivery. Everything was great!
carl
5/18/2017
This is the 3nd time we have order from this company. Excellent service & delivery very speedy was there in 2 days.
John Redwood
5/18/2017
the best service ever!!
Nick
5/18/2017
All Parts for trailer suspension fit perfectly. Shipping was lightening fast. Excellent products and service.
Dave S
5/18/2017
Perfect fit for hitch rack. The video on the website helped me measure and make sure that I was buying the right part!
Joel
5/18/2017
Package arrived promptly and was carfully packed. Will definitely use etailer for future towing purchase for my vehicles.
Chuck B.
5/18/2017
excellant patient service. prompt delivery
kyle r.
5/18/2017
Just received hitch and it is exactly what I was looking for. Have not installed in the truck yet but do not have any worries about it not meeting expectations. The team at etrailer was great. I had a slight problem at check out and was getting charged shipping (even tho site said free shipping) and they corrected order right away. Hitch was delivered to my door 3 days after it was ordered. Great experience will use them again.
Scott T
5/18/2017
I messed up and ordered wrong size ball shaft first time. The new one I ordered came right away and didn't lose any down time Once again great products and service
Paul's construction
5/18/2017
Finally found someone who delivers what they advertise,, many thanks, 5-star service from this firm.. SATISFIED customer!!!
Tim B.
5/18/2017
Excellent Customer Service! Expedient Shipping and exactly what I needed to complete my hitch setup!
Jeff M.
5/17/2017
I love etrailer! I trust their value, choices and customer service which includes product videos. These were on time and the quality was great!
Mike H
5/17/2017
Excellent service. Was very helpful with placing the order.
Tom S
5/17/2017
Outstanding all around. Ordered my part quickly. Website was awesome. Easy to search. Easy to purchase. Great follow up and I could track my shipment through the site. Awesome. I'm definitely coming here again for all my trailer needs.
John h
5/17/2017
Fits perfectly. Bought this for my pop up camper. Will order from etrailer again in the future. Excellent customer service and speedy shipping.
Amanda H
5/17/2017
Product was perfect for what I needed. Delivery was super fast and their Customer service was awesome. They upgraded my delivery at no charge to me to get the bar to me sooner. Great company.
Tom
5/17/2017
Perfect fit every time
Dave Mc
5/17/2017
I always get the best parts from etrailer. The fit is perfect and the parts are of the best quality. Keep the Doing What You Are Doing.
Dave Mc
5/17/2017
Great prices, best selection and service on the net.
JB
5/17/2017
Great price and fast deliver. Need I say more?
Thomas
5/17/2017
Good Price Good Service
JWW
5/17/2017
Product is good quality. It arrived a few days ahead of schedule. It looks great and service was excellent.
Allie B.
5/17/2017
I received the part as ordered faster than I expected. Pricing was fair and I'd recommend utilizing their services in the future.
Jim B
5/17/2017
Excellent product, fast shipping. Thank you!
Don H.
5/17/2017
Needed to replace this part. Employee was very helpful. Found exactly what we needed in less time than we could have spent looking for it. Received item quickly. Highly recommend this company for all our trailer needs.
Wally
5/17/2017
We had a tire blow on our trailer and it took out the lights on our fender. The red replacement lens covers for our trailer, exactly what we needed. Was very easy to find and employee very helpful and polite. Had to re-order more parts and service was again top notch! Quick service and quick delivery. Would recommend this company to everyone that owns and trailer or RV.
Wally
5/17/2017
Great product and good service
Bob R
5/17/2017
I love my Swagman bike rack and E-trailer is the best. I have used them twice now and they always have the parts and accessories I need with great shipping and customer service second to none. Highly recommended!
Rich R8
5/17/2017
fast shipping,great product
brett
5/17/2017
Received quickly.
Shawnna summers
5/17/2017
Tires look great, they came sooner than expected. Staff was helpful and friendly. Will do business there again.
Stacey taylor
5/17/2017
My first order through etrailer. Ordering was easy, the price was good and the item came sooner than expected. Thanks.
Dave S.
5/17/2017
Fit perfect and good response time. Excellent business for parts.
Silas N.
5/17/2017
Incredible customer service! There was a problem with my credit card and they contacted me promptly (on a Sunday) to resolve it, so that my item could mail out first thing Monday. Item also arrived earlier than expected. Would definitely purchase from them again.
Barbara M
5/17/2017
Incredible customer service! There was a problem with my credit card and they contacted me promptly (on a Sunday) to resolve it, so that my item could mail out first thing Monday. Item also arrived earlier than expected. Would definitely purchase from them again.
Barbara M
5/17/2017
This wiring harness is very high quality fro the money and designed intelligently for easy installation. It works perfectly. It made my biggest concern, the wiring, a non issue it was so easy. A great product, thanks etrailer.com. The video instructions provided by this company are excellent, vehicle specific, and complete - a great service to the DIY guy.
Randy
5/17/2017
I will be ordering all my truck stuff from them. Wow it was fast and the biggest thing was that I ordered the wrong product to start and I contacted them. And no more then an hour after I got off the phone I got an email saying the correct one was sent. Wow 4 days later it was on my door step.
Brent B
5/17/2017
etrailer is a great place. They have both quality equipment and parts, as well as excellent prices. If you need some advice, they can supply that as well. It is rare in the days of internet buying that you can find all three qualities from one store.
Steve
5/17/2017
Excellent service and good prices
Hodo40
5/17/2017
Products arrived quickly. Heather at customer service was great to deal with (item was backordered). Will definitely buy from here again
Sam N
5/17/2017
I was amazed that best price, fast delivery and quality all came together with one company. I needed four new hubs for my trailer as quickly as possible and etrailer delivered as promised. I will never go anywhere else for my trailer needs. Thanks etrailer.com for your commitment to great customer service.
Aron C.
5/17/2017
Service was F-A-S-T! My husband was upset he broke the know on his trailer jack BEFORE he ever used it! I went online and found etrailer....they had the exact handle - shipped it fast and it's PERFECT! Thanks etrailer!!
Betty T.
5/17/2017
I WOULD JUST LIKE TO SAY THE CUSTOMER SERVICE WAS EXCELLENT VERY HELPFUL RESPECTFUL AND CONSIDERATE . THE PRODUCT I ORDERED WAS ON TIME AND THE TRACKING OF THE SHIPPING WAS VERY HELPFUL I WILL USE ETRAILER.COM AGAIN AND LET ALL MY FRIENDS KNOW ABOUT THIS WEBSITE THANK YOU DONNA P FOR YOUR EXCELLENT SERVICE RICHARD J
RICHARD J
5/16/2017
Fast delivery, easy install, fair price! Next time I need trailer supplies, I will search etrailer.com first!
Steve N.
5/16/2017
They always have great pricing and fast shipping. I couldn't ask for anything more.
Steve C
5/16/2017
I hate the computer (but they do have a super-easy website; I just ran out of time). So I used my preferred method: I called, and was helped quickly, without waiting....by someone who was pleasant and knowledgeable!.....thank you, ROSE, for handling my order. I've never done any towing before- and I expected a complicated hassle, but I was 100% wrong---and I would 100% do business again with etrailer. The moral of the story: I was smart enough to ask my mechanic- who told me about etrailer
Will P.
5/16/2017
Haven't used the hitch yet but install was a breeze. I couldn't believe it showed up on my doorstep in less than a day. That's what I call super service! Thanks etrailer.
Tom M
5/16/2017
Direct replacement for bathroom fan. Old fan fell apart after ozone exposure for 12 years. This fan blade fit correctly due to knowledgeable people at E-Trailer. Thanks
Bill M.
5/16/2017
I've placed 3 orders with these folks and received great service and products, on everything, from a multi hundred dollar order to 30. Great organization, and I'd recommend them to anyone except my worst enemy... don't want them to get a good deal!
Duane S
5/16/2017
Always responsive, great comminications, and quick shipping. Will come back for my needs!
Lloyd
5/16/2017
Was shocked when I got my order in 3 days. Thank you for being so effecient.
Karren
5/16/2017
Was exactly what I needed. Quick delivery,great service!
Frank
5/16/2017
Super service! Ron Calhoun Savannah, GA
Ronald Calhoun
5/16/2017
Order was on time and packaged well I am very satisfied.
Tim f
5/16/2017
As always, accurate description, quick shipper, well packaged. Thanks!!
Andy S
5/16/2017
just like the original tires very happy with the shipping 3 day's & they were here
kathy reed
5/16/2017
very good fast transaction/ thanks
Louis R.
5/16/2017
Product was shipped in a timely manner, was exactly as described, the price was excellent. Will definitely use etrailer.com again,
Bill
5/16/2017
Good product fast shipping would buy again from etrailer.
Pete
5/16/2017
Customer service is and has been fantastic from etrailer. Each and every order has been shipped and handled with speed and acuuracy. Can't ask for any better from a company in a world of poor performers (the competition).
Scott S.
5/16/2017
Seamless throughout...ordering, delivery and product expectation. Will definitely be ordering from etrailer again. Thanks!
John B
5/16/2017
Great service, great pricing and product ships same day (most cases) and complete every time!
Karen C
5/16/2017
Great product and fast delivery.
Drew
5/16/2017
Works as advertise. etrailer is the best, service and shipping all around.
Me Too Jim
5/16/2017
Excellent shopping experience! Got just what I wanted on time and hassle-free.
Dan L
5/16/2017
Great Products. Have used etrailer multiple times. Great service.
John L
5/16/2017
Super fast shipment and the "How To" videos are great. Awesome company!
Jim E
5/16/2017
Bk2 100 still going strong great price and products
Robert k
5/16/2017
Always pleased with our orders from etrailer. Great service!
Josh
5/16/2017
There are dozens of business selling boat products. etrailer has been my "go to" company over the past few years and here is why: Excellent prices. Excellent products. But best of all, EXCELLENT SERVICE. What else can a buyer ask for ? Thank You eTrailer..... I will be back...................... Steve in Kingman Arizona..
Steve W.
5/16/2017
All the products I purchased were very high quality and are in use today. I would recommend etrailer.com to everyone.
LarryL
5/16/2017
The first one I ordered was too short. This one is perfect. The return, of the original, was a piece of cake. Great people to do business with.
Robert C.
5/16/2017
Exactly what I was looking for! Fast shipping, Thank you!
Kenny C.
5/16/2017
So glad we found this site. Quick service and communication on shipment. I'm sure more orders will be placed.
Kim
5/16/2017
Just wanted to advertise alittle love the etrailer products & price Thank you very much!
Tony C
5/15/2017
Fast, Reliable, Professional, and always in my budget. Second to none.
Les S.
5/15/2017
The part I ordered was exactly what I needed. The shipping was fast and I would recommend etrailer to my friends.
Keith M
5/15/2017
Very solid product, good quick shipping, thanks!
Liesse L
5/15/2017
Recieved it only a couple days after ordering. Great service.
Dominic
5/15/2017
Exactly what I ordered. Fast service. Part was here super fast. Will use you guys again!
ChrisJ
5/15/2017
Exactly what we needed. Arrived timely.
Robert
5/15/2017
Great product & Awsome response time.
Robert
5/15/2017
Work just like you'd hoped they would, and at a good price. Made finding parts easy.
Beau R.
5/15/2017
Very satisfied
Dione
5/15/2017
The item was delivered very promptly, was packages exceptionally well, and the part was OEM. Very satisfied customer here. I've bookmarked the site and will definitely order from it in the future.
Charles G.
5/15/2017
I give etrailer 5 stars , Caleb was very helpful and courteous, shipping was fast and FREE !!!! it even arrived a day early ... installation was very easy and less than an hour. Great experience overall from ordering to installation I will use etrailer.com the next time I need trailer or towing products
Jay
5/15/2017
Excellent products from etrailer. Had problems getting the bolts into the front holes of the hitch because of my fat fingers but I elected my 11 yr old grandson and he was able to install them and within 10 minutes hitch was installed! I also bought a Swagman bike rack. Mounted the bikes but haven't traveled with them but everything seems to be stable. Shipping was as expected. Highly recommend etrailer for any of your trailering needs.
Sam
5/15/2017
I purchased several products. They arrived as expected. No surprises. Prices are reasonable. Most products have a video review and other helpful product information.
H B
5/15/2017
Answered phones . Product fitt perfect . Great customer service .
Scot
5/15/2017
Ordered 5" Industrial Tie-Down Straps with S-Hooks. The product was shipped promptly and arrived quickly. It was exactly what I was looking for. I am very pleased with the product quality and service.
Fred
5/15/2017
Directions could be a little more detail. Thank goodness for google. Great service and product. Thanks
Gary L
5/15/2017
Product arrived very quick and was installed in about 20 minutes. Great service. Your installation videos are great!
Adam E
5/15/2017
First time ordering from etrailer and I'm very satisfied with the product and the service. Bryan W contacted me to let me know that the jack I ordered was back ordered and made some suggestions on another jack if I needed it sooner. I took his advice and have it installed on my 16 ft enclosed trailer, no more hand cranking. I will be using etrailer again
John r.
5/15/2017
I received the product ordered in great condition. The item was delayed in shipping and the folks from etrailer.com did keep me notified. That was nice and I don't really get that kind of service from other folks. Thank you etrailer and I intend to be a repeat customer for my Artic Fox camper, horse trailer and vehiles.
Dave
5/15/2017
Etrailer was easy to use, the product was delivered in a timely manner and was the correct part.
Chuck E.
5/15/2017
Product arrived the next morning and was exactly as described. I was back on the road in one hour. Thanks for the great service!
John
5/15/2017
This review is not for the item, is for the etrailer.com the best web side company the offers the best items and the delivery fast and good prices.
Rubas s.)
5/15/2017
Item as described, works perfectly. Discovered I was going to be gone from home after I'd ordered this - talked to etrailer before it had actually shipped - they were able to re-route it to my destination, which is where I was needing it!
DB
5/15/2017
Ordered these for my toyhauler camper Fit perfectly Super fast shipping Product exactly as described Best price I could find as well 110 percent satisfied with product and Etrailer
Jesse W.
5/15/2017
Great website to trade with.
Jeff S
5/15/2017
I had done some extensive research on the best products, and price for my vehicle. Made a call talked to Bill, he helped me figure out every thing I needed. Great a experience with Etrailer.
Mike N.
5/15/2017
Used the Sports Rack kit to attach a Thule Weekender to a 2000 4 Runner factory rack. It worked perfectly! Chelsey S. rushed the shipment and even checked to see if I had received my order two days later. It is rare to get such exceptional service. Thanks etrailer and Chelsey for all your efforts.
James
5/15/2017
Fast shipping and easy to order will buy again
bill
5/15/2017
Product has continued to function as expected I have bought and will buy again from etrailer
John C
5/15/2017
Excellent product. Very sturdy , locks tight in all positions ,installation took 10 minutes . ETrailer shipped the same day , excellent service
F.R.
5/15/2017
Good pricing, good customer service
Joe in jax
5/15/2017
Product arrived on time and was as described. Installation was quick and very easy. The Video shorts helped as well.
scott
5/15/2017
very easy transaction. have not installed tires yet but look to be exactly what I need.
Dave
5/15/2017
I was pleased with these lights. Service was excellent
Scott B.
5/15/2017
Excellent buy on this hitch receiver and the eTrailer.com videos made all the difference in the world to convince me this was the right part for my vehicle. Received top notch customer service from George J. and super fast shipping. I highly recommend eTrailer.com.
Terry M
5/15/2017
Simply the best. Best price, best quality and easy to install. Also there are great videos etrailer has for installation of most of their parts. Dont waste your time shopping around. These gutd have the best price. Thanks guys
Nav gill
5/15/2017
This product was shipped fast and works perfectly. Easy plug ins makes for a quick installation. Highly recommend this company!!! 100%
Great!
5/14/2017
Fast delivery!
Leila Covrigaru
5/14/2017
The replacement parts for my mirror was the right one and fit great and the service was great when you try to order something they try to help you every way they can and very nice people to do business with
Billy. R
5/14/2017
I was very pleased with my product and customer service. Shipping was fast. I ordered on Tuesday night and received wheels Friday afternoon. Haven't taken a picture yet due to such fast shipping and I wasn't even expecting them until the following week sometime. I would buy from them again and would highly recommended.
Kurt J
5/14/2017
Ordered this on Monday and it arrived by Thursday. Key worked great. Now I can once again secure my camping gear in my roof top storage unit and take the family out more this summer. First time visiting this site and because of your amazing service and easy to use site I will be back.
Chris S
5/14/2017
Awesome customer service and quick delivery!!!!
Rick R
5/14/2017
Awesome customer service and quick delivery!!!!
Rick R
5/14/2017
very good service
Don M
5/14/2017
Great price fast fast shipping
Kc
5/14/2017
Great price fast shipping
Kc
5/14/2017
I am pleased with the plugs that I received. The fast delivery was much appreciated.
Bruce
5/14/2017
Great product and fast shipping
Anthony D
5/14/2017
Very good product and very fast delivery
Don Ch
5/14/2017
Product was sent very quickly, exactly as represented. I am impressed by this company/service and will certainly do business with etrailer in the future.
JDR
5/14/2017
Product itself is great, does the job and is well made. Part of my shipment was missing, but they responded quickly and sent the rest of my order with no problems.
Max R.
5/14/2017
Product is holding up great. Everything from ordering, prompt arrival, support, quality etc has been fantastic. etrailer.com gets a perfect score from me.
Marc
5/14/2017
Just what I was looking for at a great price and fast delivery. I have become a return customer for many other parts since my first order
Bobby
5/14/2017
Great price and fast shipping.
JOE H.
5/14/2017
Good product fast shipping
Sjones
5/14/2017
Product was as described and easy to install. Shipping was prompt. Overall a good experience
donald Shepherd
5/14/2017
Great service! Have ordered stuff from this company several time. No problems at all.
cliff
5/14/2017
Received my brake shoes from Bryan at Etrailer as requested. Installed all 4 sets in about 2 hours (took more time to move the trailer jack than to do the install!) Good company to work with and always good advice. Planning another order for some cosmetic parts shortly.
Steve T.
5/14/2017
Items arrived two days ago in excellent condition. Items were shipped properly to avoid damage. Items were excellent rims to be used on my lowboy. Great customer service help. The staff has always helped me in many different ways. Excellent dealer. Would recommend Etrailor to anyone that needs items for trailors. Larry
Larry
5/14/2017
This is an excellent company to deal with. Quick, efficient, dedicated to customer service are just a few things that come to mind. As a Human Resources professional I can see great people behind a great company. Keep up the great work!
Chris P.
5/14/2017
Product arrived on time, worked just great.
Randy h
5/14/2017
Got my order in record time! Found the rails cheaper elsewhere but they couldn't deliver. You could. Thanks
Bob
5/14/2017
My customer service representative Yvonne was excellent and most helpful I would definitely recommend talking to Yvonne
RM8700
5/14/2017
These were a wonderful replacement for two of our existing vents, that received hail damage early this spring. My husband put them on in relatively short time, which surprised both of us, because normally this type or project takes us longer than most. The vent covers slid right on and we washed the surrounding encasement and put the fans and handles back on. It took a little over an hour. He did watch a video on YouTube first. etrailer has followed up, to make sure we received the items correctly and I cant say enough about them. This will be our go to company for anything RV related!
Trisha D
5/14/2017
I am happy with the overall experience of shopping etrailer... :)
Rich P.
5/14/2017
i am a repeat customer. the products i have purchased have always been as advertised. shipping was fast and affordable. no complaints. will shop at etrailer again.
joe h.
5/14/2017
These folks still know what customer service is suppose to be, I was very pleased with the product, but especially please with the assistance I received before and after my purchase! I would highly recommend their company to my friends and family. Linda
Linda S
5/14/2017
We absolutely love this item and the shipping was really fast.
keith A
5/13/2017
Great service
Bob Belden
5/13/2017
The parts were priced right, high quality and arrived right away. Thank you !
Rob
5/13/2017
Great product easy to install. Very friendly sales and customer service personnel. Very happy with the service I have received. I'll definitely buy here again.
Matthew Sifford
5/13/2017
Good product. Great company
Sailor
5/13/2017
Unusual size lights but Etrailer had them. Very good quality and easy to install. Much better than the original lights. Thank you for the great service and delivery.
Dave
5/13/2017
Great prices and fantastic delivery time. My second item and would recommend this great company to everyone Larry
Larry. G
5/13/2017
Fantastic Item. More expensive than regular harness. No need to splice and tape. Instructions straight forward. Professional install w/o the headaches. Definitely worth the extra cost. I recommend it highly. Item was initially out of stock, Etrailer kept me posted on delivery status. The harness arrived before promise date. It was a pleasure doing business with them. John Buffalo, NY
John M
5/13/2017
I've ordered several things from Etrailer. Fast service and good products.
D Henry
5/13/2017
The product arrived quickly, and was easy to install. Good service!
Ben D
5/13/2017
Just what I ordered, and came on time. Prompt attention via phone great job.
Ken
5/13/2017
The metal thickness was thicker than I expected which was a bonus. This bracket will work great with my winch. etrailer is a great company to do business with.
Dick D.
5/13/2017
Worked great, shipped fast, all good
Bob
5/13/2017
Great job all but one! I ordered a 5th wheel hitch and a kit to install hitch. As it turned out I was told to order the wrong kit. I called back and ordered the correct kit. Receive the hitch kit in 2.5 days. Mistakes happen, but it how you correct them. Great job I am happy with you service.
George I
5/13/2017
Everything was smoothe as always
Brad
5/13/2017
Fast shipping great seller
Billy craft
5/13/2017
Just received product..installed battery and it works but havent tried it yet. Quick service. Received a call regarding a back order..really appreciate that. Usually you don't know about a back order until you havent received the item. Will definitely shop with etrailer again!
Melody L
5/13/2017
very nice products and solid quality, would definitely do business with again.
mark m.
5/13/2017
Haven't installed the Bearing Buddies yet, but eTrailer service was great, and delivery was prompt.
AC
5/13/2017
Bryan was very helpful with finding my part.
Brayan w
5/13/2017
Nice product very helpful customer service
Dave
5/13/2017
Works as described. Great site, great service.
Joe S.
5/13/2017
Great people, great service, great shipping, great product.
Joe S.
5/13/2017
The package was in tact and the item was in great condition as advertised. We received our shipment even earlier than expected! We would definitely do business with etrailer again.
DennyC
5/13/2017
Perfect replacement for RV G-784 MBC valve for my 10 gal. Atwood water heater! The length of valve was not on website but Gwendolyn Y. at etrailer contacted the manufacturer and returned my call in a timely fashion with the information I needed. I have ordered from etrailer several times now and have always received great assistance from their associates.
Ben W.
5/13/2017
My winch went out so I ordered one from these guys and was back to work in just a couple days. Fast shipping and quality product. I will definitely use them again
Rags
5/13/2017
Great product , excellent service
Mike b
5/13/2017
I jut received them today and tried them in the driveway. They seem to work very well. The true test will be at a campground. I am very happy with the service.
Allen D
5/13/2017
Quality part, exact as advertised. Company was a great find!
Drew D.
5/13/2017
All products were quality and exact to what was advertised. Your company was a great find! Thank you!
Drew D.
5/13/2017
Perfect fit, great service with quick shipment. Thanks,
Natimage
5/12/2017
This place is great. I log on and they have exactly what I need at a fair price. It is easier to order and it ships fricken fast. You get emails with status and the owner follows up with you after your order. Got my shipment in 3 days. Can't be happier. If you have a trailer shop here for what you need for it. CG
Clayton
5/12/2017
Chains/S-hooks seem to be of good quality. Hopefully, I'll never find out for sure. Price was fair and chains shipped promptly. Purchased a number of items from etrailer and still doing business with them. 'Nuff sed.
Justpicky
5/12/2017
Just received the plate frames today. Excellent quality, great price and exceptional service. Thanks. Keep up the good work.
GENE M.
5/12/2017
Fast delivery!
Mike K
5/12/2017
Exactly what I needed.
Jason
5/12/2017
Great delivery time , and bolted right up 2nd time ordered tires and wheels this year. price is also the best i could find any where. prove me wrong if you can?
Ron J.
5/12/2017
excellent piece ,easy installation.
bob l
5/12/2017
Products as described, fast shipping.
Duane
5/12/2017
Staff was very helpful, was worried about getting the proper drop shank for my Pro Series Weight Distro. Kit but, Kim was on top of things and had me the right part in just a few minutes. I had to replace the original due to the purchase of a new and taller truck. I installed it and bolted it all up within a hour. This is my 4th dealings with etrailer and I can tell you I will continue to shop with them for all my future needs. Dave F.
Dave F.
5/12/2017
Already owned a Tekonsha Prodigy brake controller so I knew what I wanted when purchasing a controller for my wife's truck. Service and wait time with etrailer.com couldn't be better.
Tom W
5/12/2017
Haven't installed them yet but shipping was very fast-2 1/2 days to PA. Etrailer video very helpful so I don't anticipate any problems. Typical Etrailer service.
Jerry B
5/12/2017
Product was exactly what I ordered and how described in the parts list. Very quick delivery and I will definitely be ordering from this company again. Thank you etrailer!
Dave s
5/12/2017
Excellent product. Was installed in 15 minutes. Very well made and exactly what I was looking for. Service from etrailer is top notch.
Phil H.
5/12/2017
Excellent product and excellent price
Jesus Gimenez
5/12/2017
Product was received one day ahead of schedule! Excellent customer service!
Ron S
5/12/2017
Great product! Waterproof and dust proof, perfect for clean and dry storage on the go. Excellent service from etrailer.
Sam
5/12/2017
I received my wiring harness and other components on the day in which they were promised for delivery. I had already viewed one of your posted videos on how to re-wire a utility trailer so I promptly installed the wiring harness and connected it to the lights which I had already mounted. Everything worked great! This was the first time I had re-wired a trailer and was initially apprehensive about doing the job myself. Your video made the difference! I have marked your website URL for future reference. You will be my "go to" site for trailer accessories and information.
Danny
5/12/2017
The product was exactly what I needed. Shipped quickly with reasonable shipping costs. Etrailer is a great company with an amazing support system. I never regret doing business with them , it's always with confidence.
Dale C
5/12/2017
This company is amazing!!! I love them!! Very helpful, very professional. I need this for a trip I am making and they had it delivered very quickly, in 2 days. The wires were very easy to install and are very good durable cables, not that cheap over price cables other places sell. If your debating on buying them or not as I was, just do it. You won't regret it, I didn't!
Jorge Estrada
5/12/2017
Very easy to install. Worked great until I traded in the truck 6 months later. I had an initial problem with the running lights but traced it down to a known but hard to find issue with the wire being pinched and shorted out at the wiring harness just outside of the fuse box on the left front wheel well. I am considering a motor home and will need a harness to connect my towed vehicle lights. I will definitely call for quote at that time. I will also need the front adapters to connect a 2001 VW Jetta to a Roadmaster tow bar. Thanks for a great product and great service Ken B
Ken B
5/12/2017
good price, fast delivery, good product
steve R.
5/12/2017
As advertised product, and timely shipping. No complaints!
Brian
5/12/2017
etrailer gets both thumbs up. They carried the high load range tires I could not find locally, priced right, and delivered promptly. I received the entire order correctly and on time. Thanks to their free shipping offer, I was also able to add a trailer light which pushed my order across the threshold for free shipping making it, in essence, a freebie. I'll definitely go to etrailer first next time.
mike w
5/12/2017
I am using this product to level the tongue from my trailer to the motorcycle. Works perfectly. This is the second time I have ordered parts from etrailer, and their service has been phenomenal. I would recommend them for all towing needs.
Steve Roney
5/12/2017
Third time ordering items from etrailer. Very fast, efficient service. Items shipped within two hours of ordering. Can't beat that.
Steve F
5/12/2017
I ordered the wrong wiring harmless and it was quickly and conveniently exchanged. The new harness and hitch fit perfectly and were easy to install. Highly recommend
Wilson B
5/12/2017
Best price, easy ordering. When it was going to be delayed for only two days, I got a personal call to make sure I was aware and apologize for the tiny delay. Awesome customer care - thank you.
Chuck R.
5/12/2017
every thing i ordered fit perfectly. the people that i talked to who helped me figure out what i needed were extremely helpful, as always thanks so much wayne wall graham,fl
wayne wall
5/12/2017
The Product was exactly what I had expected. It came quicker than I thought it would with Free Shipping. Will defintely be doing more Business with this Company. Thanks
Jerry M
5/12/2017
The price was good and customer service and communication good. Will shop with etrailer again.
josh
5/12/2017
Very quick delivery
Todd B
5/12/2017
Was every thing that I ordered, will order from them again.
Bill B
5/11/2017
Easy install, high quality made in AMERICA! Will do business with trailer again! Fast shipping.
Flint
5/11/2017
This handle is an exact replacement for the one that came in our coach. Very reasonable price and prompt shipping, made this a pleasurable buying experience. We'll be back!!!!
Mike S.
5/11/2017
Excellent product and customer service
Julio Nino
5/11/2017
Great product. Quick turn around from time of order to receiving product.
Daryl W.
5/11/2017
I've been needing new wipers but alway putting it off. You don't remember that you need until you get caught in the rain. I finally decided to order wipers. I checked online and the web site said that I needed 26" blades. I measured mine and they were 28". I called in to your 800 number and talked to Kim. She assured me that she knew for a fact that the 26" blades would fit, so I decided to order them. She was absolutely right. They fit perfectly. Etrailer has the fastest shipping on the planet. I no longer bother looking anywhere else when I need the products that they carry.
Conley
5/11/2017
Product was just what I needed snd expected. Very good service and website easy to use. Thank you.
Chad s
5/11/2017
Both products met our needs The door slides we could not get at another retailer and that is how I found you. I googled the door slides and your site came up. We have not installed them yet. The other stabilizers we got was a lot less through you. I am recommending you to everyone we know with campers.
Paul C.
5/11/2017
Very good servise thank you.
Jim h
5/11/2017
I can't express how much i love these lights even better than I expected. I want to say im a happy customer i will definitely order from this site again THANK YOU E-TRAILER.
Lanny Harlow
5/11/2017
Excellent Fast shipping
russ
5/11/2017
Arrived ahead of estimated delivery. Installed in 15 mins. Outstanding quality and service from etrailer as always!
Kevin H
5/11/2017
We haven't put them on the trailer yet, but arrived today and the order was just what I ordered. Thank you
Ed
5/11/2017
I am very pleased with the wheels. The delivery of the wheels exceeded my expectations.
Greg J
5/11/2017
Products are always what I expected and more. Excellent quality and fast shipping!
Greg
5/11/2017
Haven't used the bolts yet. Having kayak mounting brackets pre-fabricated to mount them with the T-bolts. Can't see any potential problems with a perfect installation. Machine quality on these bolts ensure loads will stay put. As always a quick order from etrailer! Additionally, it's a pleasure to do business with a company that's so proactive in customer satisfaction.
Ron M
5/11/2017
Service was great! RV landing gear shipped and arrived when SAL in customer service said it would.
Bob O.
5/11/2017
Excellent fast service. Lots of technical information provided.
DWilliams
5/11/2017
I've ordered from etrailer.com twice now and it's been a wonderful experience. They keep you informed of your order and deliver a great quality product. I highly recommend using etrailer.com for all your trailer accessory needs.
Billy S.
5/11/2017
Excellent, courteous service. Quick delivery. Nice product. I'll be back.
Mark P
5/11/2017
Everything was perfect. The order, shipping, install
Cutler F
5/11/2017
Product arrive as expected just as it was marketed . Great transaction!
Tim . M
5/11/2017
Heavy duty well built and great price satisfied customer here..,,.,
David
5/11/2017
We were in need of replacement parts in a hurry and with 2 day shipping we got exactly what we need. Thanks.
Karin
5/11/2017
Product: Excellent as expected - it is just a strap and it works as intended. ETrailer Service: Super Excellent - this is the third order I've made this year from ETrailer and I am continually pleased that the entire order/shipping experience; excellent communication about status of shipping and delivery; I'll continue to make purchases from ETrailer!
Keith K.
5/11/2017
Thank You Everything Worked Out Perfect With My Hitch..
Robert DiCicco
5/11/2017
Just one of the pieces I ordered, exactly what I ordered and absolutely no problems. Very good contact throughout the process.
Ken R.
5/11/2017
Quick, fast and had exactly what we needed after searching all around our area! Thank you! Thank you! Thank you!
Dalene Robinson
5/11/2017
EXCELLENT SERVICE
ROBERT
5/11/2017
It was exactly what i needed. Service was fast. Great experience with them!!!
Skye C.
5/11/2017
always great service and very helpful staff
scott
5/11/2017
excellent service extremely helpful staff and great quality product
scott
5/11/2017
I have bought several items from ETrailer and have been very happy. The products are of high quality, great price, the representatives are always helpful and friendly and the delivery is fast. I recently bought 2 spare tire covers of different sizes and Madison was able to explain how to match the cover to the tire size. I will be doing more business with ETrailer in the future. Thank you Madison, thank you George.
Gary S.
5/11/2017
I was very impressed with the fast service I received when I ordered them I replaced all of the lights on my trailer and they are working great and looking good. Great service and a great product.
Keith
5/11/2017
Prompt service from etrailer, again.
Jamie
5/11/2017
Tires and wheels look great. Much nicer than the Carlisle tires I'm replacing. Thank you Tamara for the great communication and pain free order. Order arrived one day earlier than expected!
Ryan V
5/11/2017
I know it's only a battery box. However, I'm a hot rodder and a do it yourself guy. This box is perfect for my trailer and any other battery enclosure I need for any application. Very well built and has some great features. etrailer.com is the only I shop for trailer accessories or parts. And I have 4 of them.
Mark H.
5/11/2017
I ordered a replacement set of bunks for my jet ski trailer, etrailer gave me the best price, expedited shipping at no extra cost to me and the follow up by customer service was exceptional. Good job and many thanks for the good value.
Jeff C.
5/11/2017
Great products and customer service.
Dan S.
5/11/2017
As always, great information on all product details. Thanks George and crew.
Longdiamond
5/11/2017
Great company to do business with.
David F.
5/11/2017
tried to purchase at local dealer was told that vents were mfg. specific. found your company on line,happy you had what I needed at reasonable price.Timely delivery and product was exact match even the screw holes were the same. Will definitely be using your company again when needed!
Bruce Mc.
5/11/2017
Ordered the Electric Trailer Jack for my camper and it is awesome. I first went to a camper store because I was not certain which jack I needed. Once I determined which one I needed, I just quickly checked the price on my phone and saw that etrailer was much less expensive with free shipping. Went home ordered and when it came it was a breeze to install (literally 3 bolts and a wire). I have used etrailer before and I am sure I will continue. Great products, great service and great prices.
Jay
5/11/2017
I will always thank my brother who encourage me to buy you product. I'm satisfy with it ,easy mounted, never fail.
Pierre R.
5/11/2017
Etrailer is a very good and knowledgeable company with trailer hitches and parts. I have ordered from them 2 times and i tell all my friends to order from them too.
Eric Hoak
5/10/2017
Appears to be well engineered and should provide safe towing. I do have one suggestion for improved customer satisfaction. Installation required a drill bit (17/32) that was unavailable anywhere near where I live,even at a local hardware store. I would have appreciated the option of purchasing the drill bit from etrailer and having it delivered with the rail kit.
Ed Williams
5/10/2017
Really like dealing with eTrailer. Easy to shop and find what I want. Very happy.
dos Pirates
5/10/2017
At first - received a notification that the product was not delivered with instructions on what to do - a miscommunication in shipment. Received the product as scheduled. Product works as expected. Etrailer.com was a great source for ordering. No issues at all.
clg
5/10/2017
Big thanks to the etrailer team for professionalism, friendly, courtesy and responsive customer service. They were with me from the time I placed my order till delivery. I ordered a B&W Companion 5th wheel hitch which was delivered in 2 days. The shipping box was torn open during shipping which resulted in the paint on the base being rubbed to bare metal. Rose and Cathy were very supportive in making it right. Another base was shipped and double boxed the second time. They took great care of me and I appreciate that. I will definitely order from etrailer again and highly recommend them. Great prices to boot. Thanks again to the etrailer team. I will provide product feedback once installed.
Joe W
5/10/2017
I was able to quickly locate my item through the etrailer website. My order was delivered complete and ahead of schedule. Another great experience with these folks.
Bill-Wyo/SoDak
5/10/2017
Perfect fit. Had a pro install it and the sizing was spot on according to him. Your follow up impresses me. You people really care. Refreshing in todays environment.
Eddie G
5/10/2017
Easy to order and looks terrific!
Robert
5/10/2017
The wheels look great. Packaging was good, so there was no chance of the wheels scratching. Communication was excellent giving information throughout the process. I will definitely order from etrailer again.
Eric P.
5/10/2017
Really excited about how easy and quick ordering was and the free delivery was even fast too! Thanks so much again for all of your help guys!!
Brian Astell
5/10/2017
Product worked as it should, easy to install, about an hour, and after a year of use I am still pleased, I would recommend this company to anyone who needs this part.
Fred P
5/10/2017
Everything works well. I will definitely order form etrailer again when I need stuff.
Aleta
5/10/2017
Part came and was on time...Amy from ETRAILER was awesome to work with and it was a great experience... will definitely use in future
Frank H.
5/10/2017
This is a nice product and will fit as a replacement very well. This was my second order made at etrailer and I've been pleased both times. My biggest compliment this time is to the Customer Support this vendor has, my first shipment had a molding defect when I received it. I emailed the information with pictures. I received great response times, and a replacement trim in very reasonable time. Thank You Leeza and etrailer.com.
Rick L
5/10/2017
While on the way to the beach with my family (a Thursday around 5:30 eastern time) we had a blowout. While waiting for roadside assistance, I ordered these tires from eTrailer. The reviews of the tires were great, and I spoke with a representative to get confirmation that they would work for my application. I placed the order and they were expected to arrive The following Wednesday. To my surprise they arrived one day early. I installed the tires and have only towed the trailer a few miles, however and they seem to be performing flawlessly. I cannot recommend eTrailer enough. Their prices are fair, their customer service is fantastic, and they're shipping is fantastic. A five star company through and through.
Fresh rubber
5/10/2017
Does what it says. Great shipping time. Not my first purchase and want be the last.
Rick R
5/10/2017
Haven't pulled the trailers yet but installation was about an hour and the quality of the product is great. Yet another great transaction with E-Trailer!
BigB
5/10/2017
I have done business with this company for years, off and on. Best in business.
Bob
5/10/2017
Actually i havent used it yet. What i really liked was the initial sales call. Very freindly and helpful
Matt L
5/10/2017
As always Etrailer was a great supplier, all items received and as expected.
Rod B
5/10/2017
Prompt service, dealt with etrailer several times, they are great and good prices compared to "other" RV stores. Thank you, Don
Don Mickey Bitsko
5/10/2017
Switch worked as expected. Installation was easy. etrailer gives great service and fast shipping too!
Steve L.
5/10/2017
The fenders I ordered arrived yesterday. Although they arrived quickly and in great condition, I am equally impressed by the customer service. The ordering process was easy and from the beginning I was given customer service numbers I could call for any issues that may arise. I was provided follow up to my order to make sure I was in the loop. Now I'm receiving a final follow up to insure I'm happy with the product. Yup! The fenders are very durable. They are a smooth black and shiny molded plastic that looks great. They even have a flat non slip textured step on top. These are going to look great on my utility trailer.
Blue Maltese
5/10/2017
Fast shipment, exactly what we needed.
Alyssa B
5/10/2017
Item was received in a few days after I ordered in time for my trip Easy installation no problems direct fit for my truck . I've ordered from etrailer befor always good results .You guys are doing a great job . Thanks Ray Christensen
Orville Christensen
5/10/2017
Brittany was awesome! I called 15 minutes before she was to leave and she stayed on the phone with me until I was sure the items I was ordering where exactly what I needed !
Rod M.
5/10/2017
Needed a replacement part, called etrailer and received it two days later :)
Lisa
5/10/2017
The products I ordered from you were shipped on time, they were exactly what I ordered, the quality was top notch, and after one year they are performing flawlessly.
Joe
5/10/2017
smooth transaction
john
5/10/2017
Product arrived quickly and with good instructions on how to install
C J
5/10/2017
Super fast shipping, item just as described! I live in a rural area and do most of my shopping online. Price, even with shipping, couldn't"t be beat. Will definitely purchase from etrailer again!
Shannon U.
5/10/2017
I had looked all over trying to find the right lens covers for my 16 year old motor home and could not find them. You had them and shipped immediately. If I need anything else I will sure go to your site.
Debbie
5/10/2017
I'm extremely pleased with every aspect of my recent order. The price was good, the package arrived on time and the product worked great. I will be purchasing from etrailer again. I highly recommend doing business with etrailer to anyone looking for products they sell
Ken Price
5/10/2017
My whole order came in quick and all seems to be great quality. Can't wait to get everything installed
Richard
5/9/2017
Installation video was a great help
Chuck
5/9/2017
Looking forever for this specific product and this was very inexpensive. Bonus for getting it quickly.
C.C.
5/9/2017
Very pleased with the Weigh Safe Hitch and the double locking pin setup! Would recommend to anyone doing a lot of towing! etrailer.com was very good to work with, they did a great job keeping me updated on my purchase, will be using them for any future purchases!
Tony C.
5/9/2017
Quality materials; great looks. Price was very reasonable. Would buy again from this vendor.
George J
5/9/2017
Couldnt find an exact match to the part number of the break light I needed, so I searched this site and found a similar size light after browsing through one of the Q & A sections. Ordered two, and they fit perfectly! Also, I went ahead and ordered from this site because other customer reviews were very positive about their experiences.
Jhansen
5/9/2017
Exact fit. Great price. Quick shipment.
Jorge M.
5/9/2017
Good product delivered at a fair price. See you again Jenna
Jenna
5/9/2017
What can I say? I found them, They were immediately responsive and exceptionally courteous. They researched my needs, found my part and two days later I had it at what I considered a fair price. I am happy doing business with them.
Gerry Etheredge
5/9/2017
Fast and Reliable product. Would definitely recommend this site to others.
Justin M
5/9/2017
Quality products, fast delivery and excellent service!! No, very fast delivery!!!
Ed Jose
5/9/2017
Pleased with service and product. Would purchase with them again.
Al
5/9/2017
same item as at local parts store but 3 times less money. Great site!!
Lee C.
5/9/2017
Great products Sal is extremely helpful!!
Sal M.
5/9/2017
I work in the cycling industry, and recommend the good folks at Etrailer.com whenever our customers need a hitch receiver for their vehicles. This is all based on how I am treated and how their customer service and quick shipping is second to none.
Curt
5/9/2017
Just what I ordered, and got to me fast! Thanks!
R Lau
5/9/2017
Excellent customer service!
Kevin S.
5/9/2017
Product was very good quality. Arrived on time and in excellent condition. I would gladly recommend etrailer and will purchase from them again. Thank you Cindy Lou
Cindy Lou
5/9/2017
Everything was shipped on time with all items in box. ETrailer made sure everuthing was satisfactory from the order process all the way to receiving it. Thank you guys!
Dennis W.
5/9/2017
Works good, quality equipment, great value for the $, great order logistics communication and excellent customer service!
Bob O'Dell
5/9/2017
I couldn't believe how quickly the order arrived! It fits perfectly and I'm a very happy Etrailer customer. The service reps are so knowledgeable and patient (I'm an elderly woman) and they make sure everything is correct. Very happy with the easy to understand website and the quality of products. You will be too!
June H
5/9/2017
Very fast shipping
Joe V
5/9/2017
Great service, fantastic product quality. Will definitely continue to purchase from you. Well pleased.
joe S.
5/9/2017
Fit perfect. Works great. Quick Service.
Mark G
5/9/2017
This thing is built strong and simple to install. Etrailer is very easy to order from I like that they keep me notified of my orders progress every step of the way. I also like the install videos,makes me think maybe I can install something myself so I have to buy it to see.
Troy
5/9/2017
Great Service. Great Product.
Rodrigo B
5/9/2017
This company ships fast and has great products along with support videos. Couldn't ask for anything more.
Don
5/9/2017
Purchased this as a spare tire rim for the boat trailer. Original rim I picked was in back order. etrailer people were very good in working with me to find a reasonable substitute. Very courteous and helpful. I have ordered other products from etrailer and I can say I have never had a "bad customer service" experience. More retailers and on-line stores need to take lessons from them.
ND
5/9/2017
The parts arrived as described. fast shipping. great deal! thx!
excellent customer service and price
5/8/2017
Great deal, All Parts fit well, installed Works Great, Would use these Guys Again. Thanks.
Bobby
5/8/2017
Videos were very helpful before doing self installation. Made installation easy. Customer service is fantastic.
Al L
5/8/2017
Yet to use. Service excellent
Howard
5/8/2017
Purchased replacement LED tail lights. Lights arrived in a timely manner and are an exact replacement by part number. Thank You for the timely service.
Tom B
5/8/2017
ordered new cradles and straps to replace old generic cradle on 25 yr old bike rack. Have yet to mount them. Product was received quickly, price was very reasonable, and appears to meet my requirements and compatible with older rack. Thank you quickly fulfilling order.
Glenn B
5/8/2017
Ordering was a snap. Lisa helped me find the actuator that would ship the fastest and would fit my needs. Everything has worked out nicely.
Brandon
5/8/2017
Ordering on ETrailer was great. Lisa helped me find the perfect brakes for my boat trailer. I received them quickly and have installed them. Very happy.
Brandon
5/8/2017
Product was good for what it needed to be delivered on time easy to purchase
Tony N
5/8/2017
The chain was great but too short. That was my fault. I found another use for it though. Excellent service.
Trey S
5/8/2017
Good product ...very fast shipping !
Terrill
5/8/2017
Everything went as advertised. Instructions were great. Perfect fit! :-)
Mike G
5/8/2017
love it quick delivery
debM
5/8/2017
excellent product and service
don d
5/8/2017
Perfect. Can't get any better than that
Jerry R
5/8/2017
Everything was as described.
Steve M.
5/8/2017
All the produces I ordered were great and worked where we need them.
Betty
5/8/2017
I have been very pleased with this product so far and am extremely pleased with the Customer Service I have received from etrailer. I originally ordered a ball mount with a 8" drop. After receiving it and trying it out I found that I miscalculated and my boat trailer was not sitting level. I contacted etrailer and received an email with a UPS prepaid shipping label the next day. The whole thing could not have been easier on my end. That is how it should be done. Thanks to the etrailer team. Mike
Mike S
5/8/2017
Great Product, Great Price, Fast shipping
Justin.A
5/8/2017
Very easy to install. etrailer installation video was very helpful.
Dan
5/8/2017
great parts , fast delivery , thank you very much
C.A.S.
5/8/2017
What a great customer service experience! Both Pat and Angela provided info on the parts i needed. I will be ordering from etrailer again!
Rick L.
5/8/2017
This was exactly what was needed. I recently lost my plug somehow driving for our first trip of the year. etrailer was the first Google search and had the exact part with quick shipping and a great price. Thanks! Would buy from again
C. Gould
5/8/2017
Product is excellent.second time I have purchased from this company. Great company to do business with. Larry florida
Larry p
5/8/2017
Quality product with a perfect fit in the original seal. Also had very good service with a defective piece And was replaced right away. Will recommend your company to all my friends.
Patterson Welding
5/8/2017
An excellent experience overall. Website is easy to navigate - purchasing was smooth, without aggravation and light arrived quickly, fully functional and very well packaged without any styrofoam or other environmentally-offensive materials. Nice work and thanks.
Sal
5/8/2017
Fast delivery!!
Dylan t
5/8/2017
Quick delivery, upgraded shipping at no cost to me. Excellent service. Can't wait to use this product!
Dylan T
5/8/2017
Very nice to have a responsive group relating to the needs of RV and Trailer owners. I am very pleased with etrailer
John G
5/8/2017
Got my part quickly and correctly. Can't ask for anything else.
Robert B
5/8/2017
Product arrived as scheduled, was exactly what I needed to replace the broken one, completely satisfied with your service.
Dave Bartelheim
5/8/2017
Perfectly match with old switch, no problem. eTrailer price is the best within the Google's universe. My order was out of stock, but the staff contacted me immediately and I got my order before the estimated date. Very impressed with their service. Highly recommended.
DT
5/8/2017
Great service. Nice product.
David W.
5/8/2017
I thought I was going to have a hard time putting this myself, but it turned out easier than expected. I didn't need to have to wait for my husband to put it on. I now went back on the site to order the lock, just in case. Your site is very easy to navigate and your products are well described. Thank you.
Wally P.
5/8/2017
Works well and thanks to the video, installation was easy!
Mike H.
5/8/2017
Ordering was easy, found the info I needed on these lights on the etrailer site from a prior question someone else had asked. The tech info available on the etrailer website is the best.
Dave S.
5/8/2017
Thanks for your quick service!
Jim M
5/8/2017
GREAT PRODUCTS AND GREAT SERVICE, WHAT CAN I ! SAY THAT'S HOW ALL BUSINESS SHOULD DO BUSINESS IN OUR GREAT COUNTRY. THANKS ALL YOU GUYS AND GALS
KEVIN C
5/8/2017
wheel and tire looked great....until I tried to air it up...sidewall bulge and wouldn't, air up cause the seal wouldn't set...contacted you guys and a replacement was sent out and received within 5 days....now I just need ink for my printer to print ups paper to send defected one back at no out of pocket cost ....great understanding customer service...THANKS!
buck
5/8/2017
The weather prevented the installation this past weekend, but everything seems to be an exact match to the original. Good job on a fast delivery!!
Steve B.
5/8/2017
Great product, works very well. Good experience.
Dave T.
5/8/2017
Got exactly what I ordered. Great quality. After I installed them (online videos were a great help), they work perfect. Definitely a good experience to order the right part and received them in a timely matter.
Dave T.
5/8/2017
Fast shipping and product was an exact fit. I would order from this company again with the utmost confidence.
Dwight
5/8/2017
No problems at all. Ordered it - got it - worked great!
Nelson Baethke
5/8/2017
Tires came just as described. Galvanizing looks good and should last longer than paint in the salt water. Price was the best I could find. George communicats more than necessary but that's what you do when you want no issues with your customers
Fred
5/8/2017
Ordered two wheels with tires and two hubs. Everything arrived just as described. Can't beat the price, and free shipping too! Everything fit on the trailer perfectly and is ready to go.
Fred
5/8/2017
Parts were as advertised , good quality & shipped promptly. Thanks again.
JZ
5/8/2017
Purchased a Tranny cooler from etrailer a year ago and it has worked out great. Parts shipped out quick. Everything was of the highest quality. Very easy to install with the bracket kit. I will be sure to use etrailer again.
Mark
5/8/2017
Product was as advertised, arrived quickly, and notifications of shipping were sent immediately.
Emerson
5/8/2017
Perfect, fast delivery!
Riley
5/7/2017
Nice tires (with rims), promptly delivered, and at a reasonable price. Couldn't ask for more!
John Mc
5/7/2017
Easy ordering, fast shipping, good looking and sturdy wheels and tires. Very happy. Will use etrailer again. Thank you!
Lisa
5/7/2017
Tires and rims arrived in about a week. I received email updates on my order. Each tire and rim was boxed and packed to prevent damage. I will definitely be ordering trailer parts and accessories from etrailer.com again in the future.
Jamie
5/7/2017
Product was exactly what I was looking for. Fast and free shipping. Good prices and service. I'v bought from etrailer.com before and will us3 them again. I highly recommend this merchant for your trailer needs.
Jimmy Mc
5/7/2017
These trailer tires are priced right and seem very sturdy. I bought 3 for my boat trailer and you can't beat the tire on rim deal from etrailer, plus free ship'n of course. well done again
Brig
5/7/2017
Great product perfect fit couldnt ask for more
Ben S
5/7/2017
Could not ask for better service than I received from etrailer. Good advice, friendly service, quick delivery, & exactly what I ordered. Wire harness great fit easy to hook up.
Alan
5/7/2017
Shipped really fast. The keys worked as they should have. Would order again from them.
Tim R.
5/7/2017
Great products and service.
Larry B.
5/7/2017
I needed this overnight as I was broke down in rural Wyoming. etrailer got the order in the afternoon and got the part out and delivered the next morning. I have always had good luck dealing with them.
Charles K
5/7/2017
I recently upgraded my 43 year old small boat trailer with parts from ETRAILER. New hubs, bearings, Bearing Buddy's, wheels and tires. Natalie L spent quite a bit of time on the phone with me to figure out what I needed and when it arrived everything was perfect. This is the first time I have replaced the hubs and wheels in 43 years. Timely service, great prices and I could not be more pleased.
Paul G.
5/7/2017
Speedy service, product was as advertised. Highly recommend
Rick B
5/7/2017
Received it sooner than expected and fits great.
Martin G.
5/7/2017
I bought this light lens to replace the one that fell off on a trip. My power jack had no manufacture name on it so I guessed at which one I needed. It fit like a glove !! Their descriptions and pictures are great and show exactly what you're ordering ! Fast deleivery and good Price for their products !!!
David B
5/7/2017
I needed a base plate to tow bar lock quickly. After checking several websites including the oem site, I found the best value with Etrailer. Great site, everything you might need for towing. Would use them again.
David A.
5/7/2017
Product worked as expected. Communication with etrailer's George J was fantastic throughout the process.
Tom J
5/7/2017
Thanks, for another Great product. I will continue to purchase from etrailer, Quality products at a great price, great customer service and Fast shipping. Five Star.
Ron L
5/7/2017
Items are just as described and worked great. Great site and will buy here again.
JG
5/7/2017
I received product quickly as always any item that I have purchased from etrailer has always been on time and of high quality. A representative from etrailer always follows up with status and any issues with product. Anytime I have purchased an item from them very good customer service.
Marc R.
5/7/2017
Fits great as expected. I use etrailer for all my trailers needs. They have yet to disappoint. Thanks
Tony
5/7/2017
good service, product as stated, fast delivery
frank s
5/7/2017
Great product at a great price!!
John P
5/7/2017
Excellent service well-trained operators Perfect Fit product thank you for all your help and support
Pat
5/7/2017
Quality product and fast shipping from eTrailer
Gary P
5/7/2017
Ordered the wheel chocks and Master hitch lock. The items were quality items and fast shipping. Second order from etrailer and will do again.
Gary P
5/7/2017
I would highly recommend this company and their products because of the high quality of product, friendly customer service and cost.
Rich G.
5/7/2017
Good product and fast service.
Derrell F
5/6/2017
PRODUCT ARRIVED AS SCHEDULED. IN PERFECT CONDITION. EXACTLY WHAT I ORDERED. THANK YOU.........
BRYAN HAUSER
5/6/2017
Product as described. Nice upgrade to replace the original style Equalizer brackets which end up having play in them. Excellent communications from etrailer.com. Very pleased with the whole process. Also priced right. Thank you!
Dan L.
5/6/2017
Fast service ! Complete Kit with parts and instructions. Perfect fit ! Installed in 10 minutes. Etrailer customer service reps were knowledgeable, courteous, and eager to help.
Jessie J.
5/6/2017
Fast deliver; everybody wants to know I got it; great product.
Dennis
5/6/2017
Product was as promoted, price and shipping were great
Fred C
5/6/2017
Execllent products Excellent service.
Brenda Squires
5/6/2017
I have bought other products from etrailer and have nothing but good things to say about their products and their customer service. I will no doubt be back to buy other products.
Karl
5/6/2017
Thank you so much,very quick delivery I will install it tomorrow.
William Renninger
5/6/2017
They work just like they should. I found out they were on backorder after placing my order. They kept me informed and ended up getting them at the revised date.
Brent
5/6/2017
Quick delivery and price
Sam
5/6/2017
The key worked perfectly. I have had great success ordering online from etrailer.
Jimmy C
5/6/2017
Thanks for a great product. The included paper directions were adequate - it was actually the video your website provides that helped me the most. The hitch arrived in great shape and in a timely manner. I will use and recommend your company whenever applicable. Thanks
Phil G
5/6/2017
great product and great transaction recommend these people
Bill S
5/6/2017
Fast service and just what I ordered!
Dan
5/6/2017
I received my product in the timely fashion that was promised to me. This was my first time ordering from this company and I am happy to say that I was completely satisfied with the items I received and the help I received in placing my order.
Carolyn Q
5/6/2017
Excellent product and excellent customer service. Fast shipping as well
Melanie
5/6/2017
Everything fit perfectly
Steven K
5/6/2017
Pleased with product and how fast it was delivered in excellent condition.
Ed. Whitcraft
5/6/2017
Great customer service, great price, fast delivery, excellent product! Will purchase from ETRAILER.com again if the need arises!
Jim L.
5/6/2017
this was a snap to install. Simple easy and works perfect. I would reorder from them again when needed.
Kitco
5/6/2017
This is exactly what I wanted to replace the old "burping" filler for my bus. It has a nipple for a vent hose that goes back to your tank. It's also deep enough to fit a number of double-walled RVs. Kudos to etrailer for their service and speed in shipping!
Dawghauler
5/6/2017
Got this as a supplement to our Fantastic vent. Haven't used it yet, but I have high praise for the service and responsiveness of the etrailer folks. They're my go-to source for many things.
Dawghauler
5/6/2017
Great customer service, high quality products, and fast shipping.
Tanner
5/6/2017
Service is good, but item didn't fit. I have sent it back.
Peter W.
5/6/2017
wonderful staff, I had an excellent customer experience!!
Patricia Perdi
5/6/2017
Fast delivery good product good customer service
Keith
5/6/2017
Great people, very happy with product and price. Delivery was ahead of schedule, you need to order from this company.
Michael W
5/6/2017
GREAT SERVICE, POLITE AND FAST SHIPPING.
charles l.
5/6/2017
everything I ordered was correct and top quality,
Bill H
5/6/2017
I was ordering individual parts I needed to repair our 'aged' rooftop carrier and then noticed a 'kit' with all the parts I needed...and then some. I figured I'd have to find some of the other parts and supplies elsewhere. Boom...everything I needed in one kit and costs less than all the individual parts. Shipping costs completely reasonable and it arrived a day or two early to boot! EXACTLY the 'service' that sets a company (People and culture) above the rest! Oh...and everything looks to be quality and original parts....and you even included a complete parts and assembly manual! Double BOOM!! I have several trailers and two other rooftop carriers...will be ordering parts from you!
Bob M.
5/6/2017
This 5th wheel set up is the best that I have ever used. Set up was simple and structurally well built. Brian at Etrailer was excellent in the ordering process and delivery was with in 2 days, far better than I had expected. I would recommend Etrailer to anyone.
Glen
5/6/2017
The service at etrailer.com was excellent and the product was exactly what I needed to tow my vehicle. Their web page was easy to navigate (for non techies like me) and their prices were better than competitive. I got my parts on the very day they said I would. There is no doubt in my mind that I will be a repeat customer. All businesses should be run like etrailer.
Rose E.
5/6/2017
As I have said in the past etrailer has great customer service. Product is always right and the videos are great for the do it yourselfers.
BrandonP
5/6/2017
Fast shipping great price.
Kenc
5/6/2017
Very fast shipping...just as ordered
glenn m
5/6/2017
This is an exact fit to the handle that came on the winch. Etrailer always ships really fast and has the best customer service of any website I order from.
TPH
5/6/2017
Great product & company. The only place to purchase trailer parts & accessories for trailer or tow vehicle is etrailer.
George S.
5/6/2017
All products that I received from etrailer have been great & Still operating as designed. Customer service support & website has all the information needed for the correct purchase.
George S.
5/6/2017
these unit are replacing old units on a boat railer, first time having trailer brakes. Looking forward to getting the trailer up and running. etrailer is making it easy and affordable.
Mike B
5/6/2017
All ordered parts came quickly just as my previous orders have. Great service good prices and fast delivery.
rich
5/6/2017
etrailer as come through again. Excellent product. As alway's etrailer delivered on time. I am very happy with this company. Thank's Again trailer. Randy.
Randy
5/6/2017
Great service and FAST delivery.... Recieved all parts ordered in just 4 1/2 days....Awsome Co.. Would definately use them again....
James L.
5/6/2017
item was exactly what I ordered and worked perfectly
louis c
5/6/2017
Competitive price and fast shipping. The website was simple to follow and order from. I normally like to hold the product in my hands before buying but etrailer made my online order easy.
Jeff M
5/5/2017
Great transaction! Super fast delivery, and nothing comes fast to Leadville! Informative staff helped me choose the right item the first time. Couldn't be happier with the experience.. Glad I called, why use the internet when you can talk to a friendly staff and the order gets processed faster? I will call again
Gavin from Leadville
5/5/2017
The parts were exactly as advertised and delivered on time as promised. I will definitely order from this company again.
RJ
5/5/2017
Awesome products, quality, and fast shipping
Jim R
5/5/2017
Awesome products, quality, and fast shipping
Jim R
5/5/2017
I can't rate the product because what I ordered was not correct for the brake master cylinder. The product did arrive on time and was exactly what I ordered.
Brian G
5/5/2017
Excelent product. Excelent service. Excelent delivering. Thanks.
Genaro
5/5/2017
Bought this plate frame along with other items from etrailer to upgrade a sled trailer. Had shipped to a border state and picked up coming from Canada - still saved with exchange ( at least a year ago). Happy to have found their site and will check first in the future for more upgrades or accessories. They have their online sales down pat. A year later asking for a comment... Thumbs up.
Darren
5/5/2017
Bought this plate frame along with other items from etrailer to upgrade a sled trailer. Had shipped to a border state and picked up coming from Canada - still saved with exchange ( at least a year ago). Happy to have found their site and will check first in the future for more upgrades or accessories. They have their online sales down pat. A year later asking for a comment... Thumbs up.
Darren
5/5/2017
Great and fast delivery
Eldon R
5/5/2017
Great price. Fast delivery. And you were the only ones that had that particular part. Will recommend you to my friends.
JOC
5/5/2017
Ordered a trailer jack that the cap was damaged! Called the company and just received the cap! Great customer service! Great company to deal with !
Monte
5/5/2017
I ordered a hitch (76128), a wiring harness (118741), and a tester (126). Although they said the hitch was on back order, all were shipped within a week and in the same package. The internet instillation videos were right on. Because of recent knee replacements I had to have the hitch installed by a local mechanic. He charged me for one hour labor. Very reasonable and quick installation. Every thing fit up and works and looks great.
Chuck B
5/5/2017
Excellent! Perfect replacement. Could not believe that I could find this piece.
Mark T
5/5/2017
The ordering process was easy and I received the part in just a few days. The tail light lens was impossible to find in stores.
Jim H.
5/5/2017
Everything was there. It looks good to me. Thank you very much, it was a real pleasure doing business with you. John Korn
John K.
5/5/2017
The product arrived sooner than I thought, absolutely no delays. The product came with easy to use instruction, installed in 2 hours. I would highly recommend etrailer to everyone. Could not be happier.
Jerry M.
5/5/2017
PRODUCT GOT ON TIME, FITS GREAT , PRICE RIGHT THANKS DAN
DAN HOOVER
5/5/2017
Excellent Service as usual
Greg Off
5/5/2017
Very quick, and very easy service!
Shaunna A.
5/5/2017
Great product and fast shipping. Thats why we keep coming back.
Denise maciejewski
5/5/2017
Great product and super fast shipping.
Quality
5/5/2017
Great product and price. Customer service kept me in the loop every step of the way. Will def be a repeat customer.
Renzo U
5/5/2017
The springs and other trailer parts I picked up are working great! I really appreciate all the help you folks provided when I was ordering, this was my first time refurbishing my trailer and it made it easy, I will definitely be ordering from your company again when the time comes.
chris oak
5/5/2017
Excellent product and customer service.
Tony G
5/5/2017
As always etrailer gets the order in and out and gets it right.
Rod F.
5/5/2017
Thanks you for your prompt service and I people that I talked to where very kind and help full not to mention the pricing is very good ! Thank you, Dave Walker P.S. I will be returning for more purchases
Dave Walker
5/5/2017
Very happy with the product and the fast service.
Kevin L
5/5/2017
Worked perfectly . Quality made product.
Trini
5/5/2017
Perfect transaction......very pleased with the level of communication and fast shipping!!!!
Mike G
5/5/2017
Got my Fulton trailer jack on time Took five minutes to install works great Highly recommend etrailer Thanks
Larry C
5/5/2017
Great replacement lock to my RV one that broke/became stuck. Very pleased with the speedy delivery.
Jason S.
5/5/2017
Outstanding customer service. Great products and will definably use etrailer again.
Jim L
5/5/2017
Works good. Good service and shipping was fast
Charlie
5/5/2017
Quick service, well packaged, fast delivery. Called service center and they were helpful and professional. Will and have ordered from them again!
Todd
5/5/2017
Quick shipping. Exactly what I needed.
Sherry
5/5/2017
Arrived fast Fit perfectly Works great Good deal
Mark Warner
5/5/2017
Arrived fast Fit perfectly Works great Good deal
Mark Warner
5/5/2017
Fast ship, good price
Pat W
5/4/2017
Great quality. This company never disappoints me.
Tiger
5/4/2017
Great quality and great customer service.
Tiger
5/4/2017
These are great quality. This company has always exceeded my expectations for great service.
Tiger at hbf
5/4/2017
Got it quick. Easy to install
John o
5/4/2017
Easy setup, works as described.
Jeff W.
5/4/2017
Good product and excellent service
Pete t.
5/4/2017
Fast shipping and product came as described. Great company to do business with.
Norman H
5/4/2017
Ordered a trailer hitch and wiring for my vehicle. The order was easily filled out and easy to understand. The item shipped quickly and I received them in excellent condition, and quicker than I thought. Had the items installed today and every thing looks and works great. I am totally pleased with this service and I would recommend them to everyone.
Larry B
5/4/2017
I have purchased several items from the etrailer.com folks as always a smooth transaction with no problems. That's why they've become my "go to" vendor for trailer related products. Good product,fair price, great service before and after the sell, what more can you ask!! Good folks!
Dean Davis
5/4/2017
Great product
Kej263
5/4/2017
Very impressed with etrailer and there customer service!!
mary B
5/4/2017
Great product Fast Delivery!
Todd B
5/4/2017
Great product fast delivery
Todd B
5/4/2017
Great product fast delivery!
Todd B
5/4/2017
Just as advertised and expected
Kevin L
5/4/2017
Every thing I ordered from etrailer to totally rebuild my trailer is still working like new after a year and a half..., still kickn butt and working hard....,
Danny C
5/4/2017
Excellent product. Great service. Good price.
FG12
5/4/2017
Product came fast, accurate description, and durable construction.
Tyson
5/4/2017
Completely satisfied
Avery P.
5/4/2017
Completely satisfied
Avery P.
5/4/2017
Parts were as described and shipping was really fast. Etrailer's instructions, FAQs and tutorials made finding the right part a piece of cake.
Keith S.
5/4/2017
Great service and quick delivery, keep up the good service.
Michael B
5/4/2017
Nice product, great price and fast delivery on top of excellent customer services, I will definitely buy from etrailer.com again. Thank you,
Jacky Y
5/4/2017
Very pleased with the response time on the order and the quality of the products received. I will use ETrailer again when I need a product that they stock.
Bob K
5/4/2017
Customer service at E trailer Is excellent I dealt with Lisa D she was extremely helpful and answered all my questions !!!
Russ G
5/4/2017
Good God..reliable products, fast service and great people...why would you go anywhere else???
Butch O
5/4/2017
etrailer will be the only company I buy any product from. Their parts fit and function great. The team members are professional and give exceptional service. I will be buying another set soon on another trailer. Thanks again E Trailer!!
Paul K.
5/4/2017
Looked all over town for a protective cover for my electrical connector on our new travel trailer no luck went on line and bingo found what I was looking for...Thanks
Danny
5/4/2017
What an easy transaction,,, photos of the product were excellent,,,, product same as what was broken. Excellent prices. Very timely delivery,,,, thanks again. Will shop with u again,,,,
Richard r
5/4/2017
ordering part was easy to do, and delivery quick. instructions for installation were easy to follow, and video were very helpful.
Dean
5/4/2017
Exact replacement parts. Good info on your website. Thanks
John
5/4/2017
Just what i needed, great response and delivery time
Ron S
5/4/2017
just what i wanted ,easy service and prompt delivery and the right product.
abmon
5/4/2017
Exactly what I wanted - service and help was excellent
ROBERT S.
5/4/2017
SERVICE AND HELP WAS EXCELLENT
ROBERT S.
5/4/2017
Another flawless purchase from etrailer. Love doing business with these guys!
Bruce S.
5/4/2017
Great product. East to install. Would purchase again.
Jim
5/4/2017
Products ordered were as described and reasonable priced. I have ordered from Etrailer before and they are always a pleasure to work with.
BLF
5/4/2017
The product appears to be a perfect fit for my boat tailor. The attention to detail and prompt shipping was handled very professionally. I would highly recommend etrailer to those who consider these issues important.
Larry W.
5/4/2017
All parts fit and performed as expected
Bill
5/4/2017
No problems with correcting errors. Good service, as always. Service rep. very helpful. Picture of it on vehicle. Simple things make a difference. My last order for hundreds of dollars went just as well.
Robert
5/4/2017
Excellent service, prompt delivery and fair pricing
Dick Crawmer
5/4/2017
great service totally happy
Ben
5/3/2017
High quality wheels. Great transaction with etrailer as always.
A.R.
5/3/2017
The B&W product is as great as expected with a name you can trust. ETrailer was a great retailer with great customer service. George was great about updating me about the order status and followed through after the order delivered to make sure everything exceeded expectations.
Jacob S.
5/3/2017
Great company to work with, will continue to business with them.
Joe
5/3/2017
Twelve months........and all's well! Thank you for your speedy service and thank you for your follow up. It's nice in this day of outrage and discontent to find somebody that is just nice.
Dan L.
5/3/2017
My second time ordering from etrailer. Always great quality parts shipped super fast. Orders are always correct as well!
Ge
5/3/2017
This worked great, I am pretty hands but anyone with half a brain could hook this up. I am about to put brakes on my trailer and will be adding a brake controller and e trailer will be my parts supplier. Great work guys.
Keith wells
5/3/2017
excellent customer service..
Raymond Perez
5/3/2017
GREAT CUSTOMER SERVICE. SHIPPING WAS FAST.
LAKESIDE
5/3/2017
Fast shipping, Great customer service, Fit as described
Dan B.
5/3/2017
Perfect fit. Great price.
Bill G.
5/3/2017
Great product, fast shipping, easy installation
TJ
5/3/2017
Everything about this purchase was perfect, especially the very easy installation.
TJ
5/3/2017
Excellent Service
Bobby N
5/3/2017
I live in Canada and received this within days, amazing!!! It is exactly what i ordered and the people i dealt with at etrailer were knowledgeable and friendly. Highly recommend and will do business with them anytime. I haven't installed it yet but this is the namebrand load rite recommended so i don't forsee any problems.
Tino
5/3/2017
Appreciate the very fast shipping and overall quality of the trailer tire and rim. I have dealt with etrailer before, and will come back again when I have the need. A fine, customer oriented vendor. Thanks!
Doug G.
5/3/2017
Good product and excellent how to videos. I will use etrailer again.
Nathan R
5/3/2017
This was the third jack for an tandem enclosed cargo trailer that weighs about 7000 pounds loaded. The trailer belongs to a Non-profit living history group of which I am the "Seneschal" which essentially means the guy with the truck big enough to pull the trailer. My responsibilities also include repair and maintenance of all of the gear and the trailer. The original jack was damaged and I had purchased a "speed jack" from another company and installed it last October and did not use the trailer until April of this year. One use and that jack failed. Upon dissection I discovered that the Chinese manufacturer failed to lubricate it and the bearings were rusted and in various stages of disintegration. After a bit of cursing and a bit more internet research I found etrailer. Once I abandoned the idea of a "speed jack" and went with the drop jack, I found that etrailer had what I needed at a competitive price. Calling etrailer lead to a delightful experience rich with excellent customer service with likes of which I have never experienced in my 58 years. I ordered it and was pleasantly surprised when etrailer upgraded my shipping for free. The parts even arrived a day earlier than the upgraded date. I have installed the jack and everything fit as promised. I have attached a picture. I must emphasize that this company has the best customer service that I have ever encountered.
RenScots Dave
5/3/2017
Nice quality, exactly as described and exactly what I wanted
Sidecar
5/3/2017
Amazing customer service helped me find the part I needed and quick shipping! What's better?!
Sonny
5/3/2017
Great service, helped me correct my screw up the first time. Shipping was fast, and the packaging was excellent. The product was exactly what I needed to repair my trailer.
Kevin H
5/3/2017
The item is exactly as described and exactly what i needed to make the repair. I love working with these guys as they are helpful, knowledgeable, and delivery is always very fast. They are my 'go to' for RV and auto parts.
Max
5/3/2017
Service and the product were fine. Unfortunality I ordered the wrong part. Etrailer was very professional and easy to do business with. Would do business again in future if the need surfaces.
TB
5/3/2017
They didn't have exactly what I needed on the web site but when I called them they said they were able to get it. I got it and it was perfect. We got it yesterday and checked the connections and all is good to go. It was a 10 ft gas hose from the trailer to my portable BBQ. I am very happy with the service and would use etrailer again.
Deborah M.
5/3/2017
Speedy shipping and great communication from vendor. Tire arrived in perfect condition exactly as described. A perfect fit for my 1964 Shasta camper. Very helpful details in item description. Great job guys!
MelP
5/3/2017
Everything I was expecting, and in a timely manner!!
Terrell J.
5/3/2017
I have 2 trailers so I ordered 2 sets. They work great, just what I needed. Also Heather was awesome. I placed the order with her over the phone, she sent me all the information concerning shipping and followed up with me when they arrived. I look forward to doing business with etrailer in the future.
Allen R.
5/3/2017
Just what I ordered ,Quick shipping,Good price.
Mark B.
5/3/2017
The product looks great and the service was super. These guys sent the product right out and I was back in service quickly.
Randy R.
5/3/2017
Good Product: as advertised. Excellent customer service
Roger A.
5/3/2017
These wheels and tires are a good buy. I am very pleased with the quality and price. Etrailer was very helpful in answering questions in order to insure that I ordered the correct wheels. Sadly it has become more and more difficult to find organizations like etrailer in this country that are so helpful and stand by their products. I am spreading the word. Keep up the good work!!!!
Dale
5/3/2017
I always have some trouble ordering small parts but this time etrailer had a great description on the product along with measurements which made it easy to select the correct part that fit my trailer. Well done etrailer, thank you. I'll be back.
marliin8
5/3/2017
Good quality at a fair price. Delivery was prompt and I am pleased with this purchase. Would buy from you again.
Rick B.
5/3/2017
This roller was exactly what I needed for my boat trailer and the price was right. Very well pleased with everything about dealing with your company and would buy from you again if and when I had the need.
Rick B
5/3/2017
Excellent customer service!
Karen
5/3/2017
Excellent product and service. No problems.
farida G.
5/3/2017
The fixture was easy to install. Thank you for fast deliver and a product as described.
Kathi
5/3/2017
Easy to order, fast turn around, high quality product and service. Very competitive price. Will definitely do business with etrailer again.
Mike Brown
5/3/2017
After finding etrailer online, I ordered the parts I thought I needed (Hub and bearing kits). They arrived within days, they fit perfectly and they are still going strong on a well-used trailer. I would go to them first if I need anything else. Very satisfied.
Terry G
5/3/2017
Ordered my wheel friday and it got here Tuesday. Seller emailed me as soon as my wheel shipped.
Cesar Almanza
5/3/2017
I was unable to find a flexible brake line of this length locally .The one I received from etrailer was exactly what I needed and a was shipped very quickly .Thanks Guys
Merlyn C
5/3/2017
Fast service and Excellent product.
Rich R
5/3/2017
happy with the product
Jay Ridout
5/3/2017
I looked everywhere and finally found what a needed at etrailer. Came as ordered
steve
5/3/2017
Correct item, arrived on time.
Bryan W
5/3/2017
The switch works GREAT! Shipping was delayed by the manufactured, but eTrailer kept me informed and notified me as soon as the product shipped. GREAT company!
Bob L.
5/3/2017
very good product and very fast delivery thanks
bill
5/3/2017
Just what I needed. Quick shipping, good price. Thank you!
Brian
5/3/2017
Etrailer had what I wanted and shipped it out the next day, great customer service sent me an email and tracking number and my order was delivered promptly, great price on my Thule parts. Thx etrailer
Kevin
5/2/2017
Just what I needed at a GREAT price ! Glad to have found you guys !
Benny Deese
5/2/2017
good product. hard to find elsewhere.
john c
5/2/2017
Liked the size and easy install and help with ordering.
Monte S
5/2/2017
5 stars for product and packaging
billk
5/2/2017
Always happy with etrailer...excellent knowledge, excellent support and as always...excellent product. Always buy without hesitation. They even called me on a Sunday to confirm and validate an order once.
Tom S.
5/2/2017
These were replacement lights for original equipment on my ten year-old utility trailer. The detailed information, including dimensions and photos, on the website let me be sure I was ordering the correct lights. My order was processed quickly and the lights arrived earlier than expected. They are installed and working as designed.
Mike B.
5/2/2017
Great product and fast shipping
Reese C.
5/2/2017
Great receiver, excellent communication from sales staff, and price is good. Nice videos of how to install!
Mike M.
5/2/2017
Excellent service on this order. Product was not available when I initially ordered it and etrailer rep called immediately to inform me. Asked if I was willing to wait for a specific period of days and I agreed. They shipped the product on the promise date and it arrived 2 business days later. I have ordered parts several time from etrailer and have never been disappointed. Job well done.
Dave E.
5/2/2017
great seller.i am happy to have deal with
Leonid B.
5/2/2017
Awesome service, I Will highly recommend your company.
Jeff.
5/2/2017
Covered all four open channels with one strip and tiny gap. Fits just like original. Installation was simple. Fast shipping and excellent communication.
Thule Owner
5/2/2017
This marker light was extremely hard to find locally. Each supplier only had it in the red color and I needed the whole unit not just a replacement cover. I finally found this online at etrailer.com and it was worth the slightly extra cost because I had already wasted three different trips to stores trying to track it down. This was convenient and it was exactly what I needed and it was installed right away by my husband. This company made it very easy!
Lucia DiBenedetto
5/2/2017
Great products great price and timely shipping.
Don g
5/2/2017
I found the personnel to be extremely helpful in getting me the correct parts...My order was delivered ahead of schedule and appears to be correct...I am extremely satisfied with the pricing as I couldn't find the same components at a lower cost by any of the local vendors; thanks again and I will definitely continue my business
mike b
5/2/2017
great price, great look, great shipping,need i say more hahaha great deal and always a great selection at etrailer! there packaging is fantastic too!
Vinny C.
5/2/2017
troy was a great help
roger a
5/2/2017
Perfect fit great price.
Donna l
5/2/2017
I will by again good product fast delivery
mike
5/2/2017
Excellent customer service! Great product that arrived as expected. Customer service went above and beyond to fulfill my order,even calling me personally. Will definitely use them again!
N.D.
5/2/2017
This part matched exactly my original part exactly which is what I wanted. I purchased it as a spare in case of emergency, but immediately tried it out to make sure it had no issues. Was perfect. The reason I gave this 5 stars is because etrailer.com was easy to use, I got what I was supposed to, when I was supposed to, and it was a reasonable price. I would definitely use them again.
RichM
5/2/2017
We are replacing a three ton that is not working all that well. It will be used on the 26 foot enclosed trailers to haul ATV s for our local Fire Dept. Great turn around form placing the order and having it dropped off at my door. I will sure use this company again if ever I have the need to. Thanks
Frank Lambert
5/2/2017
Product is exactly as it looks on webpage. Etrailer is my new favorite place to look for items I need for my RV, Bike etc... The customer service is excellent you never see customer service like you do with this company.
Donna
5/2/2017
Wow! Thank you for following up on your commitment to customer satisfaction. The wiring kit is still working as great as when I installed it and has not failed or faltered in quality. I thank you all for providing a good quality product at a fair and reasonable price! Looking forward to continuing to do business with you all.
David B
5/2/2017
Reasonable price and prompt delivery.
Larry W.
5/2/2017
older trailer, was able to get them here & good price
Paul K.
5/2/2017
prompt service
mark
5/2/2017
Compared to other retailers, the quality and cost of this product is outstanding!
Anthony W
5/2/2017
Great product and a great price as well!
Anthony W
5/2/2017
as described and fast shipping
john S.
5/2/2017
I am impressed with the products I ordered and the delivery was fast.
Gary L
5/2/2017
works great, use it on my camper..Etrailer rocks!
alan k
5/2/2017
Great customer service. Product was actually out of stock, but they kept me informed throughout the entire process. I really enjoy working with these guys.
Roger A.
5/2/2017
The product came quickly and met all my expectations. I've never had a bad transaction with eTrailer :)
Joe
5/2/2017
Fast Delivery, I'm happy with the transaction.
Larry C
5/2/2017
Unbelievable product support. From order date to delivery date, I was kept informed of the status. Anything trailer related, I will be ordering from this company.
Rickey Henry
5/2/2017
Thanks for the speedy service
Boyce
5/2/2017
Ordered 4 sets of wheel/tire combos. The staff responded quickly and informed me that my item had been out of stock and gave me different options. Great service. The merchandise arrived within two days later. Will be using ETrailer for all other needs in servicing my boat trailer. The lugs came right in time as well.
Carl K
5/2/2017
I order from etrailer all the time as their prices are by far the best and their service and delivery times are great!
Lee C.
5/2/2017
great friendly people who want to help and make sure you are happy with your purchases. The product was shipped to me fast and arrived in great shape THANK YOU
jeff
5/2/2017
Although the product was back ordered, I am very satisfied with it and your communication with me.
Chuck f
5/2/2017
Received in a timely fashion and had good instructions, no missing parts, and mounted well. Overall, quite satisfied with the service and product quality.
Larry
5/2/2017
Hard to find part, very knowledgeable on what I needed
Joe h
5/2/2017
Great sales lady
Joe h
5/2/2017
Great place, Sales personnel is top self,
Joe H
5/2/2017
Have had no problems with the product(s). Especially pleased with the excellent service and delivery time.
Gary K.
5/2/2017
Unbelievably fast service
David A
5/2/2017
Excellent product and delivery service. Makes hard to find items easily available. Thanks!
Jack H.
5/2/2017
Great service, items fit great, fast shipping, thank you.
Jack
5/2/2017
Worked perfectly at a good price and delivered quickly. Thanks
Doug G.
5/2/2017
Keys work great. As expected. What wasn't? The level of customer service. Wow! Had an issue with my billing zip code. Not only did I get an email about it, but they called me the next day and was able to change it over the phone, reprocess it and ship it out right then. Amazing! Very impressed with the level of commitment and wish everyone was that outstanding at their job! Thanks!
Jason
5/2/2017
This company is a class act, great pricing, service and delivery, they actually go out of their way to help, such a pleasure to work with them. Glad I somehow discovered them, will keep using them as needed. Hope this review helps others.
John Lininger
5/1/2017
Great price nice product thanks for the quick shipping too
Darrell K
5/1/2017
I used my adapter sleeve and hitch lock today and they worked perfectly. It was shipped quickly and packed well. Good experience buying from etrailer.com.
Dan S.
5/1/2017
Good product. Definitely a nice upgrade from the originals. Great customer service.
David H.
5/1/2017
I must admit, was a bit nervous about ordering my hitch, wiring harness, ball and ball mount from etrailer due to a large number of negative reviews I had read. I noticed that most of these reviews were not recent but from years past. Not having any relationship with etrailer, my skepticism with this transaction was high, at the time of my order, but the unbeatable price, free shipping and video tutorials encouraged me to submit my order and take my chances. The order process was flawless and I was convinced that I was ordering to proper parts for may vehicle. My products arrived on the date promised and in great shape, after reviewing the video's once again, I tackled the installation process. The install went without issue. and I was testing my new towing capabilities in less than 2 hours with the electrical installed as well. I have no complaints with my etrailer experience and would not hesitate another purchase from etrailer. Thank you for you service and product.
David D.
5/1/2017
The items I ordered arrived in a timely manner and were just as they were pictured. And, the items FIT!! I would recommend etrailer.com to others without hesitation!
Larry B.
5/1/2017
The products I ordered arrived just as they were pictured. And they FIT where I wanted them, Just as advertised! I would use this company again and would recommend them to others.
Larry B.
5/1/2017
ETrailer's customer support is awesome!! I received the wrong item. I emailed and sent them a photo of what was sent on a Saturday and got a response with a few hours. The correct item was shipped the following Monday and I will return the item in a prepaid envelope. I am a loyal customer now!
Keith P.
5/1/2017
great product and very great price with fast delivery!!!!!
ed.g
5/1/2017
Good price, Fast Shipping
M. Davis
5/1/2017
These backing plates already assembled with brakes and self adjusters are a no brainer. They will make you're life so much easier and for everything that you get the cost is rediculously low. The quality was great and installation was so easy a child could do it. I did all four wheels new backing plates and drums with bearings and everything for 100 per wheel shipped. Crazy good deal....will definitely shop from etrailer.com again
Roy C.
5/1/2017
Just what I ordered, shipping was really fast too
SJH
5/1/2017
Just what I ordered, shipping was really fast too
SJH
5/1/2017
Just what I ordered, shipping was really fast too
SJH
5/1/2017
Great product at a reasonable price. As advertised. Thanks.
James E.
5/1/2017
Really easy to deal with Rose. She is excellent at her job and I really appreciate that. Very fast shipping too. Will be very happy to do business with you again. Thank you very much....Jim
Jim H
5/1/2017
this product was so easy to use...way better than splicing lines ! would definitely use this product again if needed! And would definitely suggest anyone else to use this product and order from etrailer.com...as was quick order & delivery.
Misty A.
5/1/2017
Product came as expected, and the shipping was fast and easy. I would buy from etrailer again in the future!!
Bruce H.
5/1/2017
When this product came in the first time, it had a broken post. I contacted etrailer.com and they immediately sent me a replacement. I am very satisfied with their merchandise and their customer service. Thanks Guys.
Tony C
5/1/2017
etrailer had exactly what I needed at the best price and shipped it fast at a low cost.
Andre G.
5/1/2017
The product arrived quickly and in good shape-it was easy to find and order product on line.
Tia M
5/1/2017
Quick delivery and exactly what I ordered.
Tommy
5/1/2017
eTrailer Has proven to be an excellent sores of quality towing products and quick reliable service.
Joe M
5/1/2017
quick easy fast delivery
VC
5/1/2017
Both the trailer hitch and ball mount were delivered in one day. Have not mounted the hitch yet.
Rich b
5/1/2017
Arrived quickly and was a snap to install. I did have to back my wife's car up on a pair of ramps to make it easier to get under the vehicle to hold the hitch into place so I could to bolt it onto the frame, but other than that the installation was fairly straightforward and the installation instructions were spot on. Hitch appears to be very well made (heavy gauge steel) and felt very solid after I had it installed on the vehicle. I did not get the wiring kit since we plan to use the hitch primarily for a cargo carrier on the back of the vehicle, but if we decide to tow anything I will add that to the vehicle at a later point. Also, eTrailer.com did a great job of communicating with me via email throughout the entire order and shipping process, and followed up with me afterwards to ensure I received the hitch and was satisfied with it. Great customer service, would buy from them again!
Chris P.
5/1/2017
Good product. I ordered four and only got three in the mail, but the company was very helpful and immediately solved the problem by sending me the additional piece. I haven't received it yet, but it should be arriving some time this week.
Madti R
5/1/2017
Product worked great after the correct one came in the second time, just took a few min. to hook up and set up. Very pleased with customer service also in expediting the correct hardness.
Jimmy S
5/1/2017
Haven't used the Item:T1027 yet, but I know it will work as described. I just want to take this opportunity to say how much I like buying from etrailer.com. I don't buy much or very often, but etrailer.com is the place to go for most trailer related items. I especially appreciate the reasonable shipping charges. Wouldn't it be great if internet retailers included the shipping in their prices so you could comparison shop without having to go through the process of getting to their shipping charges?
OldManOnTheMountain
5/1/2017
Items were what I order fit perfect
vernon p
5/1/2017
Love that order tracking map. Tires arrived promptly, great price with the free shipping.
Joe B.
5/1/2017
I am extremely satisfied with this product. It arrived very quickly and packaged great. The product is very durable and priced perfect. I strongly suggest this product and company.
Tony
5/1/2017
extremely fast service, well packaged and look excellent! would recommend and will order again.
Jeff B
5/1/2017
Product works great, arrived on time, thank you for great service, Highly Recommend
Brad
5/1/2017
We bought this for our trailer and it has been great.. Also, I would recommend this site for anyone looking for a great deal and perfect customer service. I will always shop here. Thank you
Brandi Kelly-Contreras
5/1/2017
We bought this for our trailer and it has been great.. Also, I would recommend this site for anyone looking for a great deal and perfect customer service. I will always shop here. Thank you
Brandi Kelly-Contreras
5/1/2017
Easy install for even a newbie like me. The customer rep even told me that this product was a better substitute than a more expensive one that I was looking at. Upfront customer service and honesty.
polarpinoy
5/1/2017
Solid product! Built well. The arm itself is a solid piece (not hollow). Seems to be able to withstand years and years of abuse. I ordered this product and a few other items, and for some reason my order was sent to the wrong address. The customer service at etrailer.com were OUTSTANDING!! They first called for a follow up to see if I got my package, and then immediately got in touch with the shipping company to see where my parts were at. Long story short, they sent me out ANOTHER parts order immediately while an investigation was going on with the first order. These guys are AMAZING, I have never had a company do that in my years of ordering online send out another replacement of my order just to make sure that I was a satisfied customer. I will ALWAYS get parts that I need from a company that helps out their customers in that way. Thanks eTrailer!!
polarpinoy
5/1/2017
Whenever I need a product or part, I turn to etrailer.com. This recent purchase fixed a need to restore an old roof rack to carry my bicycle. I bought the rack years ago so I wasn't sure I be able to locate a new one. A simple inquiry with help from a well thought out menu selection, there it was! Thanks, etrailer.
George E.
5/1/2017
Excellent customer service. I initially ordered the wrong part number and e-trailer customer service was terrific. They walked me through what was needed and to return wrong item. I got the new part in one week! Highly recommend e-trailer.
Dan
5/1/2017
Keys only become important when you don't have the correct one. I recently purchased a pickup which had a THULE rack system mounted on the shell. The keys to the rack were not provided at the time of the sale. A quick search on ertailer and I located the keys. They were promptly shipped and worked great. etrailer might be the best online site I have ever experienced. Their product review videos are outstanding and when I needed additional information someone was always willing to help.
SJB
5/1/2017
Awesome deal. Price was half of other places. Fits perfectly and shipped fast!!
Rick A
4/30/2017
excellent service
mike a
4/30/2017
Thanks to Etrailer staff for helping me identify the right product needed for my trailer and also the speedy delivery getting me back on the road again.
Carlos
4/30/2017
Great being able to buy just the bolt for the hitch for a reasonable cost!
Mark H
4/30/2017
Great communication, product as described. Good price.
Jason H
4/30/2017
I was surprised at the speed of delivery, and exact items I requested. Thanks.
Excellent service
4/30/2017
I bought 32 lug nuts. 1 was incorrect. Rather than calling etrailer and requesting a replacement, I went to my local chain auto store. The price of just 1 at the parts store was 5 times the price. I have bought many items from etrailer and other than 1 lug nut everything has been just what I asked for and priced very reasonably. Every part and every person at etrailer is a 15 out of a possible 10.
Ken Damon
4/30/2017
I buy so many products from e-trailer I have not a clue which parts we may be speaking about. However ever part and every person at etrailer is a 15 out of a possible 10.
Ken Damon
4/30/2017
Worked as promised. Great service and delivery.
Lonzo K
4/30/2017
Needed to replace rusted brackets. Galvanized, Perfect ! Fit, - extremely fast shipping; highly impressed with etrailer.com. Have them bookmarked in browser as my first stop
Terry
4/30/2017
I had to return an item and when I contacted this company I was pleasantly surprised to discover that not only was there not a hassle, but that their associate helped me to reorder the correct part. I would definitely order from this company again. Product came as promised and order was sent quickly.
jaki
4/30/2017
Working with etrailer Customer Service representatives and the quality of the ordered parts made the repair experience an easy process.
Casita
4/30/2017
Very satisfied with Customer Service and the quality of the ordered parts. Great experience working with etrailer in order to get all the parts needed to successfully complete my project.
Casita
4/30/2017
Hefty, well-made, excellent powder coat. Must weigh about 20 lb. I have not actually used it yet but it fits perfectly into 2 inch hitch receiver. Came about one week earlier than expected. Excellent customer service from trailer.
Alan K
4/30/2017
service and products were great,I would use their company again. RT ,Ohio
rick t
4/30/2017
Great purchase. Best price I could find anywhere. Delivered when promised. Instructions were easy to follow.
Rod D.
4/30/2017
Exact replacement part. Although I only needed the right side light, I ordered right and left side lights and am glad I did. Parts were shipped same day as ordered and arrived in just a few days with basic/standard shipping.
David M
4/30/2017
Super fast delivery! Installed it myself and went quite well. Any trailer needs, I'll be back. Thanks.
Phil F.
4/30/2017
These springs are much stronger than what I first ordered, thank you for sending my return tag, I measured wrong the first time. These springs with an inch shorter in length & an inch more arch work perfect & give the tires more room. Thanks again for the great service from all of your operators. I must say, even with shipping the experience & service was well worth it.
Jerry k.
4/30/2017
Ordered a Ventline Roof Vent, the total system from the top cap, shroud (extra deep), fan and ceiling fittings. Received promptly, everything as ordered, delivered promptly. Everything fit. ETrailer has become my primary parts source.
Bob C
4/30/2017
Easiest install ever. Watched video and installed it in under 15 minutes. Works great with rack for my needs. Only loading it with about 150lbs including weight of rack, so it's perfect. Price was awesome and as previously stated install was a breeze. Shipping was fast and customer service was super helpful when I wanted to add a strap to my order. Overall I am completely satisfied with the product and support.
Parker
4/30/2017
Products was exactly what it was supposed to be. Fit perfectly. Bryan did an excellent job of taking care of our order which part of it had to be backordered. He said he would keep an eye on the faucet and make sure we got it as soon as possible. I believe he will. He has been very truthful so far!!!
Russell
4/30/2017
The product arrived exactly as pictured on the site. We had ordered this same part from another store and it arrived damaged and a "new design". The "new design" was all together the wrong deminsions. We appreciated that Etrailer's part arrived exactly as their video showed and is a perfect fit.
Lori
4/30/2017
You had what I needed at a good price. Called to let me know that the tires might be back-ordered and talked about options. Lucky the tires came into stock and were sent out. Thanks.
Rich B.
4/30/2017
fast service good parts
whit c
4/30/2017
Just what I ordered and the shipping was fast
Paul e
4/30/2017
Your company was very helpful with the order thanks alot
Steve S
4/30/2017
Haven't installed it yet but I love etrailer
Tim G
4/30/2017
Great product excellent service (as always) from Etrailer.
David S
4/30/2017
ETrailer has been extremely helpful in all my needs! I highly recommend them for yours too
Kenneth Perkins
4/30/2017
Excellent video how to DIY, same for instructions on how to install, fast shipping, etc.
Woody
4/30/2017
Product received on time and is exactly as described. I have ordered numerous items on many occasions and etrailer has always had excellent service.
Paulie
4/30/2017
Wheels AND Tires in one package ,what a concept ! And an awesome price for the package . 25 dollars cheaper than I could purchase locally I have already told my friends a out etrailer thank you
Larry H.
4/30/2017
Right price,on time
LT
4/30/2017
Only needed a boat trailer tail light. Order went easy and customer service was great. Item was delivered quickly
Rex
4/30/2017
Had a good experience on a previous order for bearings on my bass boat trailer. So, I knew who to call for new lights for my utility trailer! Helpful on the phone and fast delivery. Thanks etrailer!!
JohnnyP
4/30/2017
great service, tks
larry l
4/30/2017
When towing a RV or my boat, I don't need a pocket full of keys, having all my trailer/boat locks keyed the same is great. Went from nine keys on a ring to three. Ordered trailer spring shackles from etrailer awhile back when I could not get them locally. etrailer has become my first stop when ordering online.
Gene
4/30/2017
Fast shipping, great price! Thanks!
Diane S.
4/30/2017
Bearing set BK2-100 was exactly as described.Fit my project perfectly. These are definitely quality parts and delivered on time. Sales rep. was very knowledgeable. Overall, it was a good experience dealing with ETRAILER.
MIKE R
4/30/2017
I am very happy with my Reese hitch. It was a good value, and the difference in handling between this hitch and my previous one is unbelievable. The overall control and anti-sway capability is an amazing improvement. I would never have believed that a different hitch could make so much difference. Great product at a fair price, and eTrailer is an outstanding place to purchase. Their service, support, and expertise is second-to-none!
Randy W.
4/30/2017
Great price, Fast shipping.
Brandon
4/30/2017
Excellent service. Item I wanted was back-ordered but eTrailer did great job of keeping me posted on when it would be available. Arrived as they had promised, actually bit earlier. Will definitely buy again.
Craig
4/30/2017
I'm a first timer to Etrailer. They do an excellent job on their web site explaining their products. The products I received seem to be fine , although I haven't got to actually test them yet. I will be back when I need anything for my trailers.
Adirondack Fred
4/30/2017
Great service!
Paul
4/30/2017
very happy with the winch and mount, instructions were easily understood and the finished product was all it was said to be. will continue to deal with this business as they are professionals.
butch
4/30/2017
Ordered 2 of these, They were backordered from the manufacturer. They kept me up to date as to when the would be available. Thank You!
Mike
4/30/2017
As always etrailer.com delivers on service and quality. Although I haven't installed the items yet they look remarkably well made.
Mike F
4/30/2017
Everything fit and worked great
Eddie
4/29/2017
Product (rims) were mailed and arrived quickly...no hassles...great service at a good price!
Ken W
4/29/2017
Great product and fast shipping!
GGH
4/29/2017
Fast shipping. Well packaged and easy install. Great product and at the lowest price.
Brian F
4/29/2017
The product was exactly what I wanted! I was amazed at the fast service, I received it the next day!! I will be in touch if I need anything else! Thanks.
Alec M.
4/29/2017
Great product and price and fast shipping it got me back on road with my trailer took me 8 minutes to install I will buy again from etrailer
Marcos dorantes
4/29/2017
No issue with the hitch. Installation on YouTube were great. Would have been tough without it.
John b
4/29/2017
Knowledgeable staff, excellent product, great price...Thank you!
Bill R
4/29/2017
Every thing I have gotten from here is perfect. I will always check here first
Butch
4/29/2017
Best quality and Very Happy with all !!!! Thanks for making it painless
Larry PURINTON
4/29/2017
My order was on time. The lights fit perfectly with no problems. I would recommend this company to anyone.
Chris R
4/29/2017
The best dog -gone Service I ever received and most highest quality product ever highly recommend this product to anyone and not to just Rv owners (5 star)
Dug B.
4/29/2017
Fast delivery time
Duane
4/29/2017
Exactly what I needed to replace the cotter pins after servicing the wheel bearings. Etrailer has everything I needed and I didn't have to drive all over the town to get them.
David S.
4/29/2017
Ordered parts to rebuild my Blue Ox towbar. They were delivered sooner than I expected. The website was easy to use. I will buy from Etrailer again. Happy customer Bob
Bob
4/29/2017
Simple install, no issues! It was exactly as promised.
Jerry P
4/29/2017
Product arrived quickly and in perfect shape.
Harry J
4/29/2017
Product is accurately described and good quality.
Crystal
4/29/2017
I had some how lost it he keys to my crossbars. After freaking out, I went on line looking for replacements. Luckily I found etrailer. Great service and price. No hassle and timely. Thanks
Mike H
4/29/2017
Easy to use site, competitive pricing, fast response and shipping. One of my favorite places to shop.
Gary L.
4/29/2017
Good product, good price!!
Larry G
4/29/2017
Exactly what I needed. I could not find elsewhere. Fast delivery, even with Standard Shipment. Sidenote- Etrailer videos very helpful in helping to decide on a rack.
VM
4/29/2017
This was my second purchase from etrailer. This was also my second time in getting great service, a quick delivery, and exactly the right part. Thank you all at etrailer.
Ray S.
4/29/2017
Great price, quality, shipping
Matt
4/29/2017
Product was delivered quickly and performs as specified.
NIck C.
4/29/2017
Great products, fast shipping, great customer support, will be buying more from etrailer
Larry
4/29/2017
The item was just what i needed for my RV. Exact match. Good fast service and follow up. Thank you. Arnold
arnold
4/29/2017
Great product and fast shipping!
Eddie a
4/29/2017
Super fast shipping and much important super great price! Part is equal or better quality than the one I am replacing on my 2015 EZ Loader. Keep this store bookmarked for your trailer needs ;-)
Al
4/29/2017
Great product fit perfectly, ordered the wrong hitch at first but Lazer at Customer Service was great got it all straight for me, I will be a repeat customer.
Lester C.
4/29/2017
Fast service, great products.
Del M
4/29/2017
product was just as it was described and was delivered quickly. great company to work with
Terry
4/29/2017
Product is well made / designed and of good value. Ordering was simple and delivery was very timely. Will order additional parts from these folks in the future! Part will aid in moving and positioning my single axle trailer where needed. Great purchasing experience! Max K.
Max K.
4/28/2017
Thank you for a great experience. Easy to order . Quick response . And the product works perfect. I was probably more surprised of how reasonablely priced the lights were,. They work great thank you very much .
Mike c
4/28/2017
Even when things do not go as planned or as should. Does not mean much if the company is not going to stand up and throw some back bone into what their doing. And I can say etrailer.com backs up their products. And are very fast to make corrections. I will buy from etrailer.com first if the need arises again. Buy the way generator is great and runs as expected to.
Kelly
4/28/2017
These LED tail lights are exactly what I have been looking for to renovate a trailer with recessed lights. I was excited to find them available from the etrailer company. Placing the order was easy, the company notified me when the order shipped, and the lights were delivered in a VERY TIMELY fashion!! This company has earned a 5 star rating, as well!
John G.
4/28/2017
great product , good price , shipping was very timely ! know where to place my order the next time !
james haynes
4/28/2017
Great place to find specific and hard-to-find replacement parts.
Oleg
4/28/2017
I usually don't reply to these follow up enquiries but etrailer is the exception to the rule. The products are doing well but more importantly to me was the customer service I experienced. One product was on long back order but etrailer did keep me informed about time lines and expected new delivery dates. I thought that was exceptional customer service. When I finally did get the order there were parts missing from the mud flaps and again etrailer was exceptional in getting the missing items sent on to me. It was frustrating to experience these delays but they were issues that originated with suppliers and not etrailer. Each time I called etrailer I spoke with a knowledgeable representative who conveyed a sincere desire to get the issues resolved. As I said, at the time it was frustrating for me experiencing these delays and missing parts but even at those times it has clear to me that etrailer was delivering super customer service and I was escaping the usual indifferent corporate runarounds. Well done, Etrailer, the people at Etrailer seem to be doing great work since I am sending off an endorsement to a company where my order took months to get to me and then had missing parts. Regards,
Gerry
4/28/2017
just what we needed
lynda p
4/28/2017
Product arrived on time in good condition. I have not installed the hitch yet but it looks good. Trailer harness installed well. Thanks for the video on installing the harness on your site. Thank you for asking for feedback- you have a first class organization!
Michael Fumia
4/28/2017
This trailer lights was used to replace the original 15-year model. Glad I could find them. Was pleased with the service, delivery and price. As needed I would order from etrailer without hesitation in the future.
Ian Deuchars
4/28/2017
I am a long term repeat customer. They are the best in the business
EW
4/28/2017
Everything I have ordered from etrailer has arrived as promised. Customer service is amazing. All of there products are quality. I own a landscape company and I have outfitted my truck and trailer with some of there products and I must say I would highly recommend etrailer to anyone.
Brian W
4/28/2017
I received the exact parts I needed, they were the quality that I wanted and the delivery was very timely. I will definitely be purchasing from etrailer again.
Jeff M
4/28/2017
Exactly the piece that I needed.
Trisha
4/28/2017
Quick ship time and friendly staff. Great experience overall!
Matt k
4/28/2017
Great store to deal with. My order was shipped immediately and lots of Email sent from order to shipping information. Order was shipped the same day it was received. I will be back to order my new tires and wheels at some point this year.
Joe Teresi
4/28/2017
Great Price, perfect fit and delivery was fast. Perfect!
Greg C
4/28/2017
Good customer service. Competive prices. Received products in a timely manner. Will use etrailer again.
Dave G.
4/28/2017
Great service and quick shipping. Product always as advertised.
Paul S.
4/28/2017
Great service and quick shipping. Product always as advertised.
Paul S.
4/28/2017
Great dealing with etrailer! Always good service and quick shipping. Products always as advertised.
Paul S.
4/28/2017
Fast delivery on item
Don P.
4/28/2017
Got exactly what I needed, in perfect condition and fast.
Pat
4/28/2017
Awesome as usual!!!!!
Melvin
4/28/2017
Exactly the product that was pictured and a perfect match to my current trailer wheels. Excellent service, speedy delivery and great follow up
Ray Friday
4/28/2017
Service was great !
Ronald
4/28/2017
Good quality products. Fast service.
Hector H
4/28/2017
Good quality products. Fast service.
Hector H
4/28/2017
I got what they promoted and it works, delivery was great.
Joe
4/28/2017
Thought I would buy this at my local auto parts store since I just needed six of this small item. Changed my mind when I got the cost. Double the price-even with shipping cost. Thanks etrailer
Neill B
4/28/2017
product was exactly what I needed and ordered order page was very easy and straight forward insuring got the item I was looking for info on shipping was emailed to me and the item was even delivered BEFORE the estimated time kudos to this company
chris marks
4/28/2017
Not only does the product deserve 5-stars. The customer service deserves 10 Stars. I will send before and after pictures once I have the faucet installed in the RV. Once again thank you for a great product but mostly for your customer service.
John m
4/28/2017
Perfect. Fast shipping. Product exactly as advertised. Installation was as simple as can be. Took me about 2 minutes. AND - it works perfectly. Couldn't be happier
Bill
4/28/2017
Knowledgeable staff helped select correct strap, product arrive on time, and an etrailer online video detailed how to install. Business as usual at etrailer, it's why I keep coming back.
David C
4/28/2017
Perfect match, easy to install. Fast shipping
Hugh
4/28/2017
Very good quality, I have not used pintle hitch yet ( just received in mail two day after the order was placed) Staff was very, helpful and quick to answer questions about there products Best prices, saved 145.00 one two items compared to local
Randy
4/28/2017
Great service. I ordered a few things and they called me a couple hours later to tell me the hitch I ordered was on backorder and it would be a couple weeks until they get it. I needed the hitch before then so I'm glad they called to let me know. Also fast shipping on the other items I ordered
Jim
4/28/2017
My trailer light arrived when I expected it and good packed in packaging to elliminate breakage. The quality of the Etrailer light products are very good quality and very good prices. Great people to work with.
Phil P
4/28/2017
The Reflector rings arrived in good time. The box it was packed in was packed very nicely to eliminate any breakage. Great Products and Great Service. I will recommend Etrailer to anyone.
Phil P
4/28/2017
The vent cover fit perfectly and was made with a high quality plastic...we ordered 2 more to replace another vent and have an extra on hand...great company with great quality products...will be ordering other camper parts s needed from ETrailer...
Missy F
4/28/2017
Great product fast delivery.
Mark H.
4/28/2017
I only use welded ball hitches; do not want to worry about the ball coming loose. For every drop height Curt makes this item. Also replaced bashed up connector mounts, wires and trailer connectors at this website. Will shop here in the future.
Mark L
4/27/2017
Great! Super fast shipping. Everything included in box. No problems. Great service.
Mark H
4/27/2017
Great customer service! Would highly recommend to others
Bill . l
4/27/2017
Very reasonable price and good shipping,
Max
4/27/2017
Ordering was very simple. Very pleased with the entire process. I have not used the product yet, but I feel like it will benefit my need. Thanks again etrailer.
David G.
4/27/2017
Lite came in just a few days. This is second lite I have ordered & both times were great.
Harry B.
4/27/2017
spring worked great, fixed my boat winch.. very simple process ordering from etrailer.. highly recommend.
T. Rich
4/27/2017
Rims and tires were delivered in a timely manner. Price for both were cheaper than I could get just tires for at our local tire store. Tires look great. Have not used trailer yet but sure there will be no problem.
Anthony J.
4/27/2017
Ordering was easy, shipping was quick and the product is as pictured and is good quality.
Sandra
4/27/2017
I have a 2001 Viking Tent Trailer and the vent cap cracked over the winter. After looking all over town to find a replacement I found one here at a lower price than comparable ones I found. I ordered the product on Sunday and had it on Wednesday...and I live in Canada! The part was exactly what I needed and fit perfectly. This is a great place to buy RV parts.
Jeff P.
4/27/2017
Entire process from shopping, shipping to delivery was easy and I am completely satisfied with the service, additionally the price was very fare.
Keith R
4/27/2017
Great product, easy installation, excellent customer service. Recommend!
Terri M
4/27/2017
Well communication, fast shipping, good product. I definitely will buy from them again
Nghia Ho
4/27/2017
Good quality product,very easy to understand manual! As always etrailer is excellent in the shipping department.
Mike W.
4/27/2017
I ordered the safety chains to go along with a new goose box, we ordered. They were exactly what we needed, heavy duty, safety hooks, even came with mounting bolts. Better than advertised. Customer Service awesome.
Linda L. Valesquez
4/27/2017
Ordered tire & wheel for my dump trailer. ETRAILER is the best company I have ever dealt with. The order was processed, shipped, and received in 3 business days. They send you emails and tracking info. Also the tire had an up to date, date code and shipping was free. I know who I will be buying my trailer items from, for now on.
Martha G.
4/27/2017
Great quality, fair price, excellent customer care
Rich
4/27/2017
Always great service!
Mitch
4/27/2017
The product is great, easy to install and much better than others I have used. I must say the customer service is outstanding. They communicated with me about my order and were very responsive to my requests. I will defiantly be a return customer.
Fantastic Fan Screen
4/27/2017
Quality product --- exact match replacement. Customer service is outstanding. Very fast shipping
Charles A.
4/27/2017
Nice product great shipping
Mark Huddleston
4/27/2017
Never thought I could get a replace part for my Thule bike carrier but you guys had it helped me with question and delivered the goods. Great job, thanks much.
Rich D
4/27/2017
Steve was so great to work with on this purchase! Quick, easy and my hitch was here in days! Thanks for everything Steve. Great quality, Great price.
LOREE S
4/27/2017
very good job guys! thank you.
barry s.
4/27/2017
Very good to work with
Cook Jason
4/27/2017
Very satisfied with this product value wise and price wise. Will definitely keep this company in mind for future towing products.
Steve K
4/27/2017
fit right and a great price thanks
Jason J
4/27/2017
Another excellent experience. I had my 5 items picked out but called to make sure that they would all work together and that they were what I needed. Very helpful on the phone and items arrived very quickly. I am very happy with etrailer and they are my first choice for my RV towing needs.
Lori D.
4/27/2017
Great product. Fast shipping and delivery. Would definitely use etrailer again.
Chad W
4/27/2017
This company is excellent!!! The product , pricing and ship time is amazing.
Tim
4/27/2017
Delivery only took a couple of days. Winch works great. I appreciate all the help they gave me in selecting the proper winch for my application.
George E
4/27/2017
Just what I needed and at a good price
Jon C.
4/27/2017
Was exactly as I ordered and the customer service was excellent. Will be using them in the future
Marshall s
4/27/2017
Save yourself the trouble and just order these instead of trying to fight old, rusted brakes and shoes. 4 bolts and 2 wires and you are done. Mine were pretty adjusted so didn't have much else to do. E-trailer for easy and economical!
g Jason
4/27/2017
Received my order sooner than expected. I can now install racks on my dad's truck. He'll be very happy ??. Had a hard time finding this specific part but once I logged on to etrailer no problem finding it. Thanks & Aloha
Kendall Lemn
4/27/2017
They are nuts and washers so can't say much except they complimented the replacement brake/hub assemblies exactly. Etrailer is my go to for all things trailers. Battery boxes, lighting, hitches, you name it.
g Jason
4/27/2017
quality service and fast shipping...will order again!
cale f
4/27/2017
Excellent product and great shipping
Jason S
4/27/2017
great product , package well, order correct,
Ed
4/27/2017
First time order something like this online. Finding, ordering was excellent. Part arrived quickly and has been working for over a year now. Great Service, Thanks
Chris
4/27/2017
Worked great. If I need other products in future, I won't hesitate to order from you.
Patrick M
4/27/2017
I have pulled my enclosed trailer several times after installing these tires along with new hubs from etrailer. The wheels ran very smooth and improved the appearance of my trailer greatly. The wheels and hubs went on super easy. The customer service at etrailer is top notch. They addressed a problem with shipping as soon as I notified them and made me a customer for life.
Joe
4/27/2017
Fast shipping, good products
Travis
4/27/2017
Completely satisfied with the purchase. Great service and timely shipping.
Penny S
4/27/2017
Package was delivered in a box that was torn open during shipping. The nuts, bolts, etc fell out before it arrived. I called etrailer. They requested that I provide a picture of the damaged box and immediately put the accessory package in the mail. They were very helpful and kept me in the loop with the process via email. Great service.
Chris W
4/27/2017
Wow! These guys are the REAL DEAL! I shopped around and etrailer had the perfect winch for my boat, the most detailed specs, the BEST PRICE by far, FREE SHIPPING and on time delivery! Need I say more?
Bill E
4/27/2017
Product was just what I need to pull my boat and trailer because they have two different ball sizes. It looks and works great super strong. Customer Service was awesome thanks Rachel for all your help. I would recommend etrailer.com too anyone who needs a great product at a great price and awesome Customer Service. P.S. They said I would have it in 2 to 3 days I got it next day. Thanks again Michael from Newnan Ga.
michael neloms
4/27/2017
What I needed for a fair price. Never let down from etrailer. Thanks!
Al Davis
4/27/2017
High quality pictures on your website helped me choose the right cap. And the shipping was affordable, without the usual gotcha from most other vendors. Fast shipping and an overall very good experience. Thanks.
Jason in Texas.
4/27/2017
The part was delivered on time there were no damages, And it was the correct size and I am very happy" thank you.
Jose
4/27/2017
Excellent service. prompt and correct ....... will definitely order from you again!
Jim K
4/27/2017
Exactly what I needed, shipped super quick! Thanks guys!
Heidi s
4/27/2017
Product was exactly what I expected. Service was excellent and I wouldn't hesitate to order from them again.
Dave S
4/27/2017
Happy with service and all the parts I buy..
GM
4/27/2017
I PURCHASED THIS FOR A CUSTOMER AND SHE IS VERY HAPPY!!!
JENN
4/27/2017
Yeah great product, received in the mail super fast even with the free shipping. Would totally recommend and buy again. Very reasonable pricing also and so easy to fit.
Duncan
4/27/2017
Fast shipping and the correct one..
Bryan
4/27/2017
Good price and very fast delivery. Thanks!!!
LW
4/27/2017
This thing is heavy duty! Best part is etrailer sent it express shipping when I only paid for standard shipping!
Calvin
4/27/2017
I received the ordered items on time as expected without delay. Everything I ordered was in the package received without damage and to my satisfaction. The product I ordered was my trailer lighting. The extension cable will saved me the hustle of re-wiring the trailer to suit the requirement. Keep up the good work.
Humaid
4/27/2017
I backed into tree with trailer and broke driver side light, but I knew just who to contact because a year or so ago my friend backed into his house and broke passager side light. I kept etrailer in my favorites because I had a very good experience the time before. The product is of high quality and at a good price but the thing I liked best was I received 2 different emails thanking me and gave me a number to call if help was needed. Never had that before. Plus this was not a big order but got the same treatment as if it were.
Dwight
4/27/2017
Product works great and service and shipping at etrailer is wonderful!
Bob J.
4/27/2017
Ordering was very simple, product arrived in excellent condition. Great product. Entire experience was very good!
Gerry M.
4/27/2017
Fast delivery and right part.
Tim M
4/27/2017
Installation wasn't as difficult as first expected. Item was received quickly and follow-up by etrailer was great and unexpected. Haven't received this level of customer service by other companies in the past.
Ken O
4/27/2017
Very fast getting the parts I ordered , and coustomer service was fantastic
Aaron
4/27/2017
Super easy install. Works as it should. Good price. Always good service from etrailer.
Mark
4/27/2017
Shipping was great.
Excellent
4/27/2017
Haven't had a chance to put it on yet, but it got here fast and the customer service was pleasant and professional.
James D
4/27/2017
Bike rack was easy to order. Delivered in 3 days. No damage and was easy to assemble and very sturdy unit. I am very pleased with the bike rack, and etrailer.com. I would recommend them to anyone, great service.
Paul S
4/27/2017
Perfect replacement for our EZ-loader trailer and once again etrailer had a great selection of accessories.... truly a one stop shop!
HRDROKN
4/27/2017
Great service. Quick shipping, and the item was as expected. Thank you.
Tim
4/27/2017
Very satisfied with product and service - Also liked the tracking page - Thank you Delisa
Ernie B.
4/27/2017
These lights are fantastic! Replaced all my incondescent ones and it's like a new trailer. The only thing better than this product is the great service etrailer provides.
John R.
4/27/2017
Product appears to be as advertised - very sturdy and well constructed. Also it arrived quickly with no delay to my doorstep. Packaged well. Will come back aftr I have had time to actually use this product but for now I am going with a review of 5 out of 5.
BM10
4/27/2017
Yesterday I received all the suspension and brake parts for my travel trailer. Everything was exactly how I ordered it very well package and the price was great. Enjoy doing business with you thank you again.
Keith Couvillion
4/27/2017
So is the second time I have ordered from E- Trailer,and both time everything Delivered to my door within a few days. I would definitely order from them again
Barry J.
4/27/2017
Product worked perfectly Super fast shipping.
Dave
4/27/2017
etrailer great people buy from bruce
brucer
4/27/2017
Great product. Good quality. Exactly what we needed.
Gator Girl
4/27/2017
Customer and product support is better than great as well as prices, service and available selection. Being new to 5th wheel hitch requirements I was able to get all the info needed on type and additional parts required. Received everything on a timely basis, had it installed locally without any problems what-so-ever. This is a great company by any standard and sure to be the next retailer success. They have covered all the basis in what it takes to be not just a good retailer but truly a great retailer.
Sasch
4/27/2017
Once again Etrailer comes through again. Bought a new travel trailer and neglected to think about the dual cam set up on it. Well I ordered the rivets a week before we needed to use the camper and I had them 2 days later. Install was simple and painless great product from a great vendor.
Scott P
4/27/2017
Blue Ox Avail tow bar. Excellent customer service. I found one cheaper, they matched it ! Would order again from them.
Tom L
4/27/2017
Shipped fast and arrived on time.
Mark D
4/27/2017
Great product, great value.
Dan
4/27/2017
Speedy Shipping, great customer service to point me in the right direction
Calvin
4/27/2017
Great service and easy order delivered when promised great experience
Mike G
4/27/2017
Thanks again guys! Just great all around!
Richard R
4/27/2017
Looks very well made have to put it on looks very easy fast shipping great deal
Dennis L
4/27/2017
Everything fit like it should. UPS had lost part of the order but etrailer shipped out the missing hardware without any hastle.
W Wooldridge
4/27/2017
In stock, fast shipping, kept up to date on the movement of our order. Have used several times and always have been right on top of it!!
Marylou
4/27/2017
On my first order UPS damage the box and part of my order fell out of the box. I called and you and your team replaced the item quick and without any delays. Thank you for the job well done.
Jerry
4/27/2017
Thanks, this is just what I needed at the right price!
Ginny
4/27/2017
Product was as advertised and delivery was fast. Installed new lenses on trailer lights which fit perfectly.
Curt Z.
4/26/2017
Great prices and fast delivery. Thanks
Russ R.
4/26/2017
Product was as described. I would buy from this retailer again.
Pat
4/26/2017
Arrived sooner than expected and expect to have an easy time of installing. Would recommend etrailer to anyone!!!
Michael
4/26/2017
Very impressed by how fast I had the product. Will definitely go thru you again
JD
4/26/2017
Great product. Exactly what I needed. etrailer made it simple and easy.
Frank
4/26/2017
Thought I needed a new trailer. Then I moved some rollers around and found the trailer was fine. Decided to order more rollers to redo another row. The rollers were out of stock. Etrailer Called me to tell me situation. Nice to get a call and not email. If they care that much I will use them when ever possible. Thank you
Tim j Henschel
4/26/2017
I'm so glad etrailer carries a lot replacement parts for different products. Good prices and fast shipping makes them my go-to when I need something that I think they may carry. Thanks, Mike C
Mike C
4/26/2017
Items were packaged well for shipping and installation was without problems.
Greg G
4/26/2017
Very happy with my purchase,exactly as stated,quick delivery
Rich
4/26/2017
Great product and service
Ken
4/26/2017
I have purchased a number of tow bar components, base plates and trailer accessories from etrailer. Service techs are always polite and very knowledgeable. My products have always been shipped on time. Never had a problem. Excellent service and support. Thanks etrailer.
Bruce A
4/26/2017
Great service /2 time i have ordered from etrailer very happy with product
Steve
4/26/2017
Received the item I ordered in a timely manner.always get the parts I order ,and get great service. I highly recommend etrailer for all your hitch needs. Steve
Steve welch
4/26/2017
Ordered on Monday, showed up on Wednesday. Kudos to your staff and UPS . Can't wait to assemble and hit the road. Ellen gave me much personal attention and followed up twice. Love the way Etrailer tracks the progress of the shipment. One click from the E-mail Ellen sent me and I know exactly where it is. As Arnold used to say.... I'll be back!
Bruce
4/26/2017
Have ordered from etrailer before, has always been fast and accurate
Lawrence L
4/26/2017
Quick delivery. Great product.
Sean F
4/26/2017
Whenever I need tie down rings, straps or trailer cargo items, I go to etrailer!
Chris L
4/26/2017
Haven't had a chance to install the products yet, but seems to be very heavily built. Did however wanted to say that the customer service I received was above all expectations, items were shipped same day and received them two days sooner than expected . Excellent job
Kevin G.
4/26/2017
BETTER THAN EXPECTED! STURDY AND WELL MADE. EASY TO ASSEMBLE. DELIVERY WAS FAST AND EFFICIENT. WEBSITE IS VERY GOOD - I SEE SEVERAL PRODUCTS CUSTOM MADE FOR MY NEW CAR. THANK YOU VERY MUCH.
Denny C
4/26/2017
Headed to the Keys and 6 days befor departure broke the winch handle to my trailer. In less than 5 minutes I found the right part and placed my order the part arrived in 3 days. Great work eTrailer! Tou have customer for life!
Charles A aka marshhunter 14
4/26/2017
Got my product on time and complete. Will buy again when I need anymore parts. Great job.
Steve L.
4/26/2017
Ordered Sat. And got parts on Wed. Fast delivery !! Havent got to install parts yet but everything looks great. Thanks , will order again and recommend you to others.
Kent B.
4/26/2017
GREAT PRODUCT, FAST SHIPPING, AWESOME SELLER
TONY H
4/26/2017
Great product and great people to deal with once again.
Sr Fox
4/26/2017
I am not inclined to writing reviews, but will tell you that your products and service were excellent.
Rusty
4/26/2017
GREAT CUSTOMER SERVICE !!!! NICE PRODUCT
BRIAN
4/26/2017
Great service and Tech support
Ken Jordan
4/26/2017
Finding what my husband wanted was easy on this website (even though I wasn't sure exactly what I was looking for!). The electric trailer jack was perfect for our enclosed trailer and makes it so much easier! Placing the order was simple and the product arrived even faster than quoted. Great company and great customer service!
Terri
4/26/2017
Order arrived very quickly. Placed on Friday, arrived on Tuesday from Mo to Pa. Items were packed well and arrived in good condition. Upon initial inspection all items appear of good quality. Ordered tires, brakes with backing plates, hubs ,seals and grease. Haven't installed any items yet, but I am sure I will have no issues. Free shipping is a plus. Additionally unlike other free shipping offers that are out on the back burner for a week, order was processed and shipped promptly. I have recommended etrailer to friends and would highly recommend them to anyone.
Len
4/26/2017
I tried finding this unique size tire and wheel at another store and my local auto parts store to no avail. etrailer didn't have it in stock at first, but kept emailing me and calling me with updates. It arrived exactly as described. 10/10 would do business here again!
Cody
4/26/2017
As always, fast delivery!
Cabin Creek RV
4/26/2017
Item is easy to install and holds the controller well.Priced right and fast delivery made this purchase a good one.
Mountainman611
4/26/2017
Replacement parts ordered and received were good match. Repairs were made to my eleven year old vent fan without any problems. I'm glad that etrailer.com had the parts I needed to repair my fan.
Gary B.
4/26/2017
The adapter seems to be made with great quality. I would rather review the company. Awesome company, Pat C especially, was great to deal with. I am the one that made the mistake by ordering the wrong size and they bent over backwards to get me the correct part.
Jacque W
4/26/2017
Great OEM replacement lights and work as advertised...etrailer has great products and wonderful customer service!
VTWIN
4/26/2017
I had to rebuild the rear wall of my 35' travel trailer due to water leaks from the roof and around the rear tail lights. I needed new lights and found these direct replacement lights on etrailer. Their delivery was quick and the lights were as advertised and worked great. I have a few trailers and I buy all my supplies from etrailer for the fact they have a great selection of products, quick service, fast delivery and great communications.
VTWIN
4/26/2017
I needed to replace a taillight on my boat trailer. Easily found an exact replacement at etrailer.com for a very good price. Shipping cost was reasonable.
Tom S.
4/26/2017
Products is as ordered. Another successful order from E-Trailer
Corey S.
4/26/2017
My order arrived complete and on time. All the instructions were clear and easy to follow. Thank you
Phillip Brown
4/26/2017
Top notch product, above and beyond service!!!
Ryan Bain
4/26/2017
The key worked perfectly and was delivered quickly. Great work etrailer.
TB
4/26/2017
They have a nice Vedio of the part showing the measurement which was great ,I have ordered from etrailer before and everything is always great.
NormanT
4/26/2017
For trailer related parts, etrailer is the place for quality parts. Tks
Dan
4/26/2017
These are the best grease caps I've ever purchased. They are thicker and stronger than most. I would purchase these again. I highly recommend this product and etrailer.com is the only place I shop for trailer parts. Great prices, selection and service.
Tim S.
4/25/2017
Product was exactly as described.... Shipping was very fast. Excellent seller would definitely buy from them again.
cargo latch
4/25/2017
Got what I ordered in 3 -4 days ... and I LOVE IT ! ... THANKS EVERYONE !!!
Bill
4/25/2017
as always etrailer comes thru for me with a replacement part.. if i need anything will always shop here first.. thanks guys great job
Bob
4/25/2017
Product arrived quicker than expected very satisfied with service. I am a repeat customer.
Daniel J
4/25/2017
FOUND THE WEBSITE EASY TO USE AND EVERYTHING CAME JUST AS THEY SAID. I GOT ALL THE SUSPENSION PARTS MOUNTED UP AND ALL FIT AS WAS PROMISED. VERY HAPPY WILL ORDER AGAIN CURTIS
CURTIS
4/25/2017
Fast shipping and great prices - as always! I haven't had the opportunity to install the bunk carpet yet, but I have yet to be disappoint by the quality of etrailer products.
Dave E.
4/25/2017
Great price fast shipping
John O
4/25/2017
The hitch works great and fits our needs. Customer service was outstanding! We contacted Michelle to change the delivery address after the item was shipped and she handled everything for us to ensure it was delivered to the new address!
Carey
4/25/2017
This product works exactly as desired. The packaging is excellent, and it did the trick. I'd definitely recommend it to prevent backfeeding. I'm very happy with etrailer, their selection of products, pricing, and their information. They truly differentiate themselves with the value add, yet keep the cost competitive. Way to do business!
John O
4/25/2017
Product got there early was priced competitive and free shipping. What's not to like
Fox
4/25/2017
I purchased the A91AB amber side marker along with a right angle pigtail for my cargo trailer and they were a perfect match. The pictures and website made it easy to find exactly what I needed for the job. The price was great and shipping was quick. I will definitely be using etrailer again next time!
Mark S.
4/25/2017
Fast shipping and excellent product.
Scott H
4/25/2017
Received ontime shipment easy website to figure out what I needed. Will use again
Dave W
4/25/2017
I give etrailer five stars ! The ordering was very easy. I received my items on time or sooner. I will use etrailer in the future as I replace parts on my fifth wheel. See you on my next order.
Steve R.
4/25/2017
Basic part came very quick. Saved the day for me . I made my Tournament thanks to them.
Boat guide on
4/25/2017
Bearings & Races holding up Great...Fantastic Customer Service...Great company to do business with..Thank You
Brian G
4/25/2017
The part was easy to find on etrailer.com and is exactly like the original. The customer service at etrailer.com was extremely professional.
I.Joseph
4/25/2017
One of my original anti-sway brackets got lost over the years and I was able to find the exact part with virtual ease. It was a cinch to snap back into place. The customer service at etrailer.com was extremely professional through and through.
I.Joseph
4/25/2017
Excellent service parts are as advertised quick delivery pleasure doing business with etrailer.
Roman
4/25/2017
Have ordered several Items from Etrailer with excellent results. Their knowledge, courtesy, pricing and shipping policy result in a very satisfied customer relationship
Ronald M.
4/25/2017
Fast shipping.
Manning
4/25/2017
Product seems to be of fair quality for the price. I bought all new tail lights that consist of four separate ones for each side. Two square red ones, one clear for the back up and one red that curves around the side of the RV . The other side is the same. These new ones are all LED lights that should be very efficient and much brighter. The company was very go to deal with and was more than happy to sent me two replacement ones that was damaged during UPS shipping. I will be happy to deal with Etrailer Corp again.
Jerry wiles
4/25/2017
All products were delivered quickly and as represented
Dale S
4/25/2017
Web site was wonderful product was delivered on time as promised. I will definitely be a returning customer for trailer needs.etrailer y'all rock.
Billy ritchey
4/25/2017
Upgraded my hubs and added electric brakes to my Aliner. As usual with etrailer, great product and even better customer service. I originally ordered the wrong size and etrailer worked with me to determine the correct size for my trailer. They then sent out the new parts and gave me a full refund on returned parts. New hubs and brakes work flawlessly.
Zach
4/25/2017
Product was exactly what I ordered and arrived promptly.
Greg L
4/25/2017
Easy to use website allowed me to quickly identify the correct part. Ordering was simple and shipping costs were very reasonable.
Ron R
4/25/2017
Great place to order from..
Susan
4/25/2017
Good deal fast delivery. Thank you.
Sam
4/25/2017
Nice being able to track package with the link I was given. Arrived and worked fine. It was all I expected no complications. I will order from here again plain and simple.
Tony G
4/25/2017
Hi it took a long time to get them but I appreciated etrailer communicating with me calling and letting me know they were on back order. They work great and now I also have a spare. You guys rock and I will recommend you to friends!
DaveG
4/25/2017
The product we received was a little larger than the original, but it will work for us. The package was shipped immediately. Great customer service representative.
Lisa
4/25/2017
Goood for the price
Ruben s
4/25/2017
This was the best customer service experience that I have had in a long time! I highly recommend etrailer! The order came in an amazingly timely manner and were very high quality! Thank You Again! Brian.
Brian C
4/25/2017
I received the products I ordered very quickly and was happy with their quality and fit. These products solved my issue of needing replacement parts for ore camper. I will order from etrailer.com again.
Raquel
4/25/2017
Very pleased with the service and the product. Thank you.
Jeff E.
4/25/2017
Easy ordering, fast shipping!
Cody
4/25/2017
I can't really speak to the performance of the tire at this point, but the transaction with etrailer was great as always. The tire came in a box and arrived in pristine condition. Communication with etrailer about the order placement and shipping was flawless. I'd go on more about how great etrailer is but it would seem like a bogus review.
Chad M.
4/25/2017
You guys always have exactly what I need. Your staff is extremely helpful. Thank you
jeff tarrJ
4/25/2017
Great product, great service. ...you guys are the best
jeff tarr
4/25/2017
Have ordered several items from this company. ALWAYS pleased with service & products. Thank you, will order again
Ginny
4/25/2017
You make the process simple! This my 3rd purchase and it gets better each time.
Tom B.
4/25/2017
I want to thank George personally, my order arrived quicker than expected.thanks again
dave
4/25/2017
Have not mounted the tires yet but the reviews were very helpful and the website easy to use and delivery fast. made the decision and the purchase fast and simple, just the way a web store should.
Rick S.
4/25/2017
The order arrived very quickly, shipping charges were reasonable and the product was exactly what I needed
Larry L
4/25/2017
Great product. Great service
Paul l
4/25/2017
Very well built steps, it made a big difference in the movement we get on board now. Great feed back from seller and fast delivery.
Joe K.
4/25/2017
I was kept up to date on the movement of my order and the price was great
Marylou
4/25/2017
Works just as said . Easy to order and received when promised!
Ric S
4/24/2017
I've ordered before and will order again. Tell my work mates good company to work with! Thank-you
Rick O.
4/24/2017
Easy to install, and makes a huge difference what trailering and loading. Fast shipping.
Chris W
4/24/2017
Had to some adjustments but everything seems to bet good. Our sales person, Troy, let us know every step of the way what the delivery status was. He knew his stuff!
Mark
4/24/2017
Light is great . Added as a second light in storage area. Extremely happy with etrailer as well. The first part was not working and they had a new shipment to us in no time. Customer for life.
Rudy A
4/24/2017
Received order sooner than expected. Quality is better than expected. will order from this company again!
vern
4/24/2017
This hitch fit exactly as advertised. It only took about an hour to install. The videos from etrailer were very helpful. I also want to say how much I appreciated working with etrailer. The shipping only took a few days, and I was updated from etrailer every step of the way. I have ordered things on line other times and have never had the degree of customer service that I received from etrailer.
Will V.
4/24/2017
Very fast shipping. Just what I ordered. No hassles.
Jim
4/24/2017
excellent availability, speed of shipping and communication.
Phil H.
4/24/2017
Just what I needed. Perfect replacement. Great service and the website made ordering easy.
Droy
4/24/2017
every thing worked great.
john v
4/24/2017
thank you for being so quick.
paul knapp
4/24/2017
Everything was great excellent company would buy again from etrailer
Bill C
4/24/2017
Easy website - a snap to order parts for discontinued rack equipment. Super fast service - items ordered arrived as expected and on time. Thanks. G
Geoff W
4/24/2017
The product arrived ahead of schedule, it is exactly what I needed , its installed and fits perfectly.
Sam B
4/24/2017
Second item we have ordered from etrailer. Excellent service! When our item delivery was going to be delayed, we received an email. When it was shipped, we received an email. We really appreciated being kept up-to-date on the status of our order. Item received in perfect shape and just what we wanted and needed.
growlerj
4/24/2017
All around great thank you
great service / product
4/24/2017
etrailer.com has the e-commerce figured out. Great website. Quality products at reasonable prices. Fast shipping.
Chubb J
4/24/2017
All products were as stated in the adds. I had a issue with the tires in which etrailer helped find a solution for quickly and met and even exceeded my expectations. How a company responds to a problem says more about it than low price on productsI will definitely buy from etrailer again and again!
Dennis C.
4/24/2017
great product selection and service I will shop here again
Ronald B.
4/24/2017
I needed some trailer parts for a quick turn-around project, and called etrailer. The sales person was awesome. I ordered on Friday and received parts on Monday. Perfect!
Gerry H
4/24/2017
Product availability - Excellent Pricing - Competitive Delivery - On time, Intact Follow -up - Better than most. Summary - Great Experience
DC Craig
4/24/2017
GREAT PRODUCT ,GREAT PRICE!!!!!
MARK
4/24/2017
Etrailer.com makes installation incredibly easy. Not only do they provide written instructions with the product, they have a video showing how to install it on the specific vehicle you need it for. Their customer service js excellent and it is easy to get a hold of a real person if you need. This is the second time I have used etrailer.com and I highly recommend them to anyone needed a hitch or wiring harness.
Travis P
4/24/2017
Great products and they were packaged really well for shipping. Tracking feature allowed me to see exactly where the package was on a map. Great service and will most definitely do business with again.
Ray M.
4/24/2017
Loved the fast shipping! Thx!
MJ
4/24/2017
Great experience! Easy to search the site for my part. Check out was simple and shipping was great. Received my hub seals in 3 days. They fit perfectly and seem to be keeping the grease in.
WayneC
4/24/2017
The product arrived on time, and exactly as described. I had one question I posed to customer service, after hours, and was given a response before business opened the following day. This was my first etrailer.com purchase and it was very pleasant...Will certainly recommend. Fyi, I purchased the single speed bulldog landing gear electric conversion kit.
Craig e.
4/24/2017
Great quality trailer hitch cover! Ordered and received in timely fashion. Will definitely recommend etrailer.com and will order from them again! Extremely pleased!!!
Ted G.
4/24/2017
Parts where good quality
Mark w
4/24/2017
Etrailer did a great job and my sales rep Adam made sure everything was taken care of and shipped quick. I received my product in 3 days.. These guys are great to work with!
Michael N
4/24/2017
Received what was ordered as describe
Vanessa
4/24/2017
perfect match rim, right size tire, shipped and arrived on time. what more could you ask for? These folks get it right.
Clay O
4/24/2017
I ordered this trailer brake controller from etrailer. I was very impressed at the personal service phone call I received that they were processing my order. Then I later got an email that the item shipped. Excellent customer service. The item shipped quickly and was exactly what I wanted. I highly recommend etrailer.com.
Steve R.
4/23/2017
I needed a new ratchet for my tow dolly. Great product great service and even showed up on time. Thanks for the great service guys.
Vivian G
4/23/2017
fast service and shipping. just what i was looking for.
Mike F.
4/23/2017
Great service, great selection, great price, and prompt shipping. Bulletproof.
ken
4/23/2017
Our order was shipped and delivered very quickly and we appreciated the shipping info and follow up from the company. Reliable, product in stock, a good price, and great customer service.
Pat E
4/23/2017
Good service, quick delivery
Adam
4/23/2017
Great fit everything lined up. etrailer is great and knowledgable.
Mark R
4/23/2017
It was the part that I order, just as the picture. Excellent service from etrailer. Arrive as scheduled.
Jose m.
4/23/2017
Got what I ordered fast. Etrailer seems a good place to buy. Had a prob on earlier order and they fixed the prob fast. I appreciate them and will use them again. When I called I talked to real person that used English. I will stand behind them at this point. Good job in this day and age.
Web
4/23/2017
R,CD in good time. Project is progressing, item is to be installed later in project. Never had a problem w/etrailer mdse, don't expect one this time!
Ken R
4/23/2017
Product is as advertised and shipping was fast. Very happy.
Bill r
4/23/2017
Excellent product and customer service! The YouTube video helped make installation a snap! After paying to have trailer lights wired (and having a lousy job done by [local installer] I replaced the wiring with this kit and I'm back in business. many thanks!
Stefan M
4/23/2017
Good product, great price
Tim L.
4/23/2017
Once again etrailer comes through with flying colors. 5 Star service, ordering was easy, prices are competitive, shipping was on time and I got hitch without issue (UPS did mess up the box with holes and dirt) But hitch was fine and accessories were securely taped to hitch. This is my 5th hitch purchased from etrailer. I used a local supplier before but they seemed to mess up installation. etrailer provided step by step instructions and a video. A few hand tools and a helper makes it go faster. HIGHLY RECOMMEND etrailer if you need a hitch and or trailer supplies.
Rob R
4/23/2017
Excellent product, worked exactly as advertised, and fast shipping.
David W
4/23/2017
I got it quickly and it was just what I ordered. I would recommend this place to everyone I know .
James C.
4/23/2017
The lady kept me informed at where my part was. She was GREAT.
Excellant
4/23/2017
Received my package on a timely basis thanks for being so prompted
michael H
4/23/2017
These drums last, made well, great prices, fast shipping etrailer keep up the Great service, Thanks
Jeff B
4/23/2017
Excellent product we would order again from etrailer.com!
Troy Gordon Trucking
4/23/2017
Product was as advertised and arrived quickly; 2nd order from etrailer and plan to order again.
Marc G
4/23/2017
Easy to order and fast delivery.
Joe
4/23/2017
All good!
Ed Phillips
4/23/2017
Product was just as described. Price was fair and shipping was fast and delivered on time as well. Would not hesitate to purchase from again. Thanks George.....
Gary M.
4/23/2017
Everything was just as described. Fit perfectly.
scott b.
4/23/2017
I needed this part to tow my boat trailer and found it easily on your site. Only took a few days to receive it and could not have been any easier. No complaints and a great site with plentiful information as well.
Bob J
4/23/2017
Can't say enough good things about etrailer! Always spot on! Great service from start to finish! No disapointments!
Jeff S.
4/23/2017
Fast delivery, product was a perfect fit. etrailer is a great service that I recommend.
Dave G
4/23/2017
Good product and exceptional service..
Roger
4/23/2017
I have ordered a set of bike carrier cradles and 8 inch tires and wheels and small trailer fenders. I was very impressed by the good service and good quality of product. I would gladly order more as I need it.
Duane E
4/23/2017
After researching your information on my product that I wanted and watching your video, I was confident in placing my order and it was exactly what I wanted. Great product and I will be ordering from you again.
william s
4/23/2017
Tammy was very helpful and easy to talk to. Product was perfect and came in a timely manner.
Dennis R
4/23/2017
couldn't find this at my local trailer supply house. recieved it on time and have all ready installed it. thanks etrailer
gabby
4/22/2017
Was just what I was needing supper fast shipping got it the next day I ordered it
Wayne E
4/22/2017
Very easy to order and I was amazed that I got the product before the money was even taken out of my account. I am just amazed at how easy this hitch was to put on and it was so simple that a 5 year old could do it. I highly recommend this company and their products.
Bert S
4/22/2017
Fast service, arrived in a couple of days. Also, the phone call that you received my order was really great. Good products at a good price. Will buy again. Thanks,
terry zabel
4/22/2017
Again, excellent!
Len
4/22/2017
All websites should be this good. Thank you etrailer!
Len
4/22/2017
FAST SHIPPING, I HAVENT OPEND THE BOX YET TO INSPECT IT.
FRANK J
4/22/2017
Great product, good price, and exceptional service!
Russ
4/22/2017
Customer service was great. The order was taken, shipped right away and received in just a few days. Could not have been better. Definitely recommend to everyone.
Robert M
4/22/2017
Great product and price.
CP
4/22/2017
I am very have with the shower head , and also the very excellent customer service they provide I will continue to use etrailer for future orders .
Brent f.
4/22/2017
If ever there was a doubt in your mind about ordering from etrailer, erase that doubt because this is the best company around to take care of all your trailer needs. It is also helpful that they have best sales representatives to make sure your needs are met with the right parts. After this last transaction, my go to saleslady is Pat C. She took my order on Wednesday late afternoon, followed up with an email an hour later stating that my order was going to ship that evening. Well, Friday by noon, it was delivered. This part, along with the other parts in my order, were installed in just a matter of minutes and now my trailer can be pulled legally on any road. Thank you etrailer & Pat C. You've both made me a customer for life.
Jimmy C
4/22/2017
Just what I needed
Michael
4/22/2017
Great price, fast shipping
Mike S
4/22/2017
Great price, fast shipping.
Mike S
4/22/2017
Everything was precise and exact and my business will solely depend on etrailer and their superb customer service and quality.
Dusty T.
4/22/2017
On point, order delivery and quality. All future purchases will definitely be through etrailer.
Dusty T.
4/22/2017
Just as described, works just like I wanted it to, I do it again in a heartbeat. etrailer.com is the only way to go when your in need of anything "trailer". Good price and very quick ship A+++++.
Ken W.
4/22/2017
The product was exactly what I ordered and it fit perfectly
Randy S
4/22/2017
Good value, quickly received!
Steve
4/22/2017
Fit like a charm. Allowed us to access our spare tire, we would not have been able without a key!!
JohnBaptist
4/22/2017
product received in great shape and on time. will order again if needed.
gerald
4/22/2017
I am very pleased with my 3023-P harness. But it is just a harness, so not much not to like. The ordering process through the delivery was extremely smooth. The staff at etrailer were extremely helpful, and knowledgeable. I had been given erroneous advice , as to the harness needed by an etrailer competitor. As soon as I called etrailer, I knew I had made the right decision.
Bob P
4/22/2017
SUCCESS!! Fast delivery. Installed in less than 15 minutes.
Henry P
4/22/2017
Awesome as always
Melvin
4/22/2017
I knew what I was getting when I ordered it, however I chose 'ETRAILER' because of their price and because of their free shipping, which was extremely fast. In less than one week I purchased the product and had it on my truck: the product was SUPER simple to put together and install. I'll definitely order from here again. Thank you.
Kevin S.
4/22/2017
Tires arrived on time in excellent condition. Small problem with package but you handled promptly.
Mike v
4/22/2017
Excellent product - great price - and "WOW" what fast shipment. I wish every business operated with the customer in mind so well.
Doug S.
4/22/2017
I had ordered two tires and rims. Unfortunalty one rim had a problem and ETRAILER quickly replaced it. I gave it 5 stars because of the quick response and now I have two great wheels and tires for my camper.
Bob P
4/22/2017
One year review? Wow! My memory is shakey from one week ago. I do recall however that the products I ordered came and performed as expected and I would recommend etrailer products to anyone.
Al P.
4/22/2017
thank you great service!
mary
4/22/2017
Great product. My wife loves it. I appreciate the fast service. I would recommend your company to anyone. It's nice to deal with a company that actually cares about their customers.
Joe b
4/22/2017
All good thank you
Wayne wrst
4/22/2017
Good price and quality.Packed good so no damaged when delivered.What I expected it to be.Fast delivery.Thanks
Tim Creasman
4/22/2017
Products worked as advertised, excellent customer service and fast delivery.
John
4/22/2017
Great service.Fast delivery.Product was what I hope it would be.Over good experience.
Tim Creasman
4/22/2017
Glad I went with etrailer. Site was easy to navigate with helpful videos. Shipping from Missouri to Cape Cod was blazing fast...and free! Highly recommend!
Jim H
4/22/2017
Awesome transaction. Delivered on time. Would definitely buy again from George
George
4/22/2017
This rack is made with high quality materials. Looks easy to assemble. You will be impressed on how fast the shipping is and customer service is the best.
Gene M
4/22/2017
The company offers a wide array of parts that no local dealer best. Shipping is quick and customer service is just great.
Jimcfromfl
4/22/2017
Extremely quick delivery and tires and rims are exact. Did not expect free delivery. Great service
Robert W
4/22/2017
Good product, meets our needs. Fast delivery.
Jim C
4/22/2017
Loved this product. Great customer service as well
David
4/22/2017
arrived before delivery date very happy de finitely will be doing more business thanks
james
4/22/2017
Tire and rim were just as expected. Shipped and received promptly. Always a pleasure dealing with etrailer. Thank you!
Al N.
4/22/2017
This company got me my product in a few days without having to pay for extra shipping .Im still waiting three weeks on item from Helipal in China guess it shows you should shop America .Will use etrailer again .
Ronald hull
4/22/2017
Great shopping with etrailer. Quick & easy. Got my part in 3 days.
Jeff p
4/22/2017
Exactly what i ordered and expected.
Ray
4/22/2017
Product is exactly as described shipping was extremely fast kept me informed I am very happy and will definitely order from etrailer again
Daniel J
4/22/2017
They are working perfectly. Super price and service from etrailer. Thank you.
Dave D
4/22/2017
Good products so far, great customer service, and ultra quick delivery also.... !
Blake
4/22/2017
Shipped and received quickly. Products appear to be just as ordered. Thanks again for an easy transaction.
Paul C.
4/22/2017
I am extremely satisfied with Leeza and the help she offered to me. She answered all of my questions and concerns about my purchase. Thank you again, Leeza for all of your help. Blessings to everyone
Jane Bersch
4/22/2017
I'm pleased with my experience with ETrailer. I ordered this trailer brake actuator as well as 2 wheel cylinders on a Monday evening and received it on Thursday evening. They emailed me throughout the whole process to let me know the status of my order. The price is very exceptional and the quality of the parts are very good as well. I would recommend to a friend any day!
Justin D
4/22/2017
Everything was just as I ordered .Very good company to work with.
marv lonnevik
4/22/2017
There parts arrived on time and fit my boat trailer perfectly.
Stewart
4/22/2017
Great product and great price fast shipping, cking on price for tires and rims now
Tim H
4/22/2017
Great product????... etrailer is awesome I love dealing with them
Kris w.
4/22/2017
Exelent service and product.
Orlin Bowitz
4/22/2017
The product was on the money. It came a day early. You guys and Customer Service were excellent. It was my first order and we were extremely pleased. My father owned a restaurant and would tell everyone if you have complaints on the food or service let the owner/cook know if you liked everything tell everybody. We will. Keep it up my brother!
Jim P
4/21/2017
this tail light was of very good quality. Very simple to install and very bright light. People at etrailer are so easy to work with. Good service. I told my friends about etrailer and the great service.
pat b
4/21/2017
prompt delivery ..painless transaction
Scott B
4/21/2017
Great product, fast shipping!
Jeff F
4/21/2017
Got it fast
Tom
4/21/2017
Everything was as expected have not used products yet .but was what I was looking for, and very good price thanks for everything ps.very happy with service
Grant r.
4/21/2017
My order, class II trailer hitch and wire harness, was on time and delivered with no missing parts. George sent me an email letting me know that the order shipped and then followed up to insure it was correct once received, I highly recommend George and his Company. They are honest and dependable people, which is a hard quality to find these days. Quality of the hitch was outstanding and the wiring harness went in without a hitch, sorta speak. Thanks Etrailer, I will tell everyone I know about you.
Alan S.
4/21/2017
Fast delivery, i would order from etrailer in the future, and recommend them to family and friends.
Tim
4/21/2017
Michelle s is the greatest employee that ETRAILER has she is great and very helpful and patient when u ask the same thing over and over ????
Alex
4/21/2017
Fast Delivery
Skip
4/21/2017
Thank you for your fast service,product is high quality,easy to install,keep up the good work.
Steve a
4/21/2017
Top Of The Line!! Great Product, Great Price, Great Service. I'll Be Back when the need arises.
Terry
4/21/2017
Product is exactly as described, with super fast shipping
Kenneth C
4/21/2017
I was having trouble finding the correct size vent cover for my trailer & after calling the manufacturer of my I did additional online research & came across etrailer site. I was happy to find that they had exactly what I was looking for & was shipped to me within a 2-3 days.
Gabe
4/21/2017
Great quality and excellent customer service. Shipping to Canada was also very quick.
Alex Z
4/21/2017
I've purchased different RV parts from etrailer, over the years. They do a great job assessing your needs, and making recommendations. My Blue Ox Towbar was in need of maintenance. I called, talked to Shaii, who was very knowledgeable about my needs and in minutes the tow bar washer rebuild kit was on it's way to me. Great people to work with. I Highly recommend giving them a call. Their professionalism is a testiment to their business
Gordon M
4/21/2017
Wondèrfully fast service,Cathy took great care to make sure it was delivered in 2 days. I will buy from etrailer again!!
JonR
4/21/2017
Ordered a bunch of stuff for hooking up a towed. Everything arrived as ordered and quick shipping. Everything fit the application without much trouble. Communication from etrailer was excellent. I would purchase from etrailer again.
Steve G
4/21/2017
Very Fast delivery, exactly like the picture on the web site.
Jason
4/21/2017
etrailer provides great products and service.
Dan Barker
4/21/2017
Barring little disasters like blowing out a hub, these covers stay put and are identical to the originals that came with the wheels. Prompt delivery and follow-up from etrailer.com makes even unexpected purchases like these painless.
Mike J.
4/21/2017
Product was heavier than the original, which is good . Quick delivery ,would buy here again .
Bobj
4/21/2017
Good product. Competitive prices.
Martin
4/21/2017
Good product. Competitive prices.
Martin
4/21/2017
Thank you. Very fast delivery. Good products.
Martin
4/21/2017
great fit, great service
doverdave
4/21/2017
I had small needs but they were treated as if I was ordering something big. I had lost an anti-sway cradle and a strap on a Thule bike rack and for a very small price and shipping fee they were sent right out to me. etrailer also was very careful about follow-up to ensure delivery and my satisfaction. They're a great site and I strongly recommend them.
Jerry M
4/21/2017
I was very pleased with the cooler and you could tell it was packaged with great care. I will certainly buy from etrailer corp again.
Brian P.
4/21/2017
This is my first order from ETRAILER I was very happy with my salesperson, KatieD. She made sure I was getting the right parts. I bought a Blueox base plate ,safety cables, and wireless tow lights. Katie followed on the order and confirmed the delivery. The lights are on back order , KatieD said she will let me know of the ship date.
Dave W
4/21/2017
I have bought many trailer parts from etrailer over the years. They have the best parts and service. They were out of stock of the landing gear I ordered, Bryan called on a Saturday, what a great guy, and took care of the problem and replaced it with a similar jack. I had the item in 3 days. Free Shipping also. Thank you Bryan
Richard Bender
4/21/2017
Not even worth considering replacing the tires when I can get wheels and tires for this price.
Peter C
4/21/2017
Perfect fit. Price was right. With postage was cheaper than buying from the nearby rip off RV supplier. etrailer is the answer for RV supplies.
Terry
4/21/2017
Service was great as usual.
Tom B
4/21/2017
Everything showed up on time as ordered!
Dennis M
4/21/2017
Fast service, exactly what I ordered
Mark
4/21/2017
Fit great - had in stock - don't look any where else but etrailer for parts - don't need to run or call store to store for parts
Brock
4/21/2017
Excellent customer service, good prices and fast delivery. Highly recommend etrailer.
Mitch. K.
4/21/2017
My entire purchase was excellent, the internet site, price, and shipping.
Aaron
4/21/2017
Product is as described, rock solid, fast delivery
Roy Coates
4/20/2017
Parts are easy to find on the website. Ordering is efficient and quick. Delivery was fast. I will shop here for all my trailer needs.
perkinbob
4/20/2017
As always You folks came through with flying colors. The part is just what I wanted and the shipping was fast.
Ken Damon
4/20/2017
Great product Great service
Clarence W.
4/20/2017
I want to thank my etrailer customer service contact, Ashley E for helping me finish my wiring project. When I began preparing to install wiring harness when I realized I had ordered the incorrect part number. I called etrailer Customer service and Ashley promptly reviewed my order and identified the appropriate harness for my vehicle. She generated an order for the correct product and arranged for the return of my incorrect product. I was surprised and delighted to find that the new product arrived 3 days later. The correct harness is a custom product that is connected with coupling connector that plugs in between the tail light wires and the light. All I had to do is route the power wire to the battery. It works perfectly! Thanks Ashley and etrailer for a great experience. Jamie S
Jamie S
4/20/2017
We have ordered several of these and our customers love them. High quality and fair price with prompt delivery
Bryan Broderick
4/20/2017
Just as discribed and delivered proptly. Everyone I spoke to at etrailer is very friendly and super helpful.
Bryan Broderick
4/20/2017
This is the third hitch I've ordered from etrailer. The prices are very reasonable and the videos let you choose which hitch you would feel comfortable installing. The descriptions are right on. Shipping is fast and the price is right. I will use this for a light utility trailer and bike rack. Customer service is topnotch.
Pete H
4/20/2017
This is one of the best websites I have ever visited. Are usually don't go for the sponsored websites on Google but I check this one out. First off the price of their items is 50% less work more than any other website I found. Secondly I've never seen a more detailed website especially in terms of instructional videos and step-by-step instructions. They literally have an instructional video for every model car, every year, and for every part that they sell that I could find. I might be off but they had it for all of the stuff I was looking for. To cap it all off, I decided to call in and speak to someone just to clarify I was buying the right thing. To my amazing surprise I got someone in the United States who spoke English and knew every detail about every item that was being sold to me. They even suggested I get the cheaper model of something because it actually was a better piece of equipment. When I finally received the equipment earlier than I said I would get it, I watched the instructional videos for both items that I received and it made this the easiest installation process of anything I have ever watched/done in my life. In conclusion, I cannot recommend this website enough if you're looking for anything that they are selling get it through Etrailer.com! ...and no, they did not pay me to say any of this. As a matter fact I rarely leave reviews but my experience with them was so good I just had to spread the word.
Joe
4/20/2017
Really sweet. Clicked into place with no issues whatsoever, and functions perfectly. Great dealing with etrailer too...honest appraisal of which item was best for me.
Conrad
4/20/2017
excellent service and extremely fast delivery 100% recommended
Hector lorenzo
4/20/2017
Seems sturdy and relatively easy to install. Excellent customer service when recommending product for my vehicle. Saved me lots of guesswork
Suz
4/20/2017
Great tires ! Prompt and professional shipping!
Randy
4/20/2017
Perfect and fast delivery
Russell
4/20/2017
Did what they said they would do, when they said they would do it, can't ask for more than that.
Blake
4/20/2017
just what I ordered. plus fast shipping. i'll do business again. thank you.
bill r.
4/20/2017
etrailer had exactly what I needed and shipping was fast etrailer is your one stop shop for all your trailer needs
Jeff A.
4/20/2017
I purchased two keys from Etrailer and their customer service was great. First off, there price was lower than any competitor in my area and upon their staff noticing a minor shipping discrepancy, they had an extremely nice staff member call me and work through the problem. No, i was not paid to write this. They were just legit super easy to deal with
Brent C
4/20/2017
Product arrived as expected and I have no reason to believe these items won't give me years of trouble free service. Thanks etrailer, you are always so easy to work with.
David
4/20/2017
Product received quickly, good quality and excellent price. Always great dealing with etrailer.com, they have the best customer service out there in parts-land.
Tom K
4/20/2017
Order was placed and received no hassle, fits perfect
George J
4/20/2017
GREAT LOOKING STEPS - DELIVERY WAS QUICK AND INSTALL WAS A BREEZE - EVERYTHING I HAVE EVER ORDERED FROM ETRAILER HAS BEEN TOP QUALITY
KENNETH W
4/20/2017
I have done business with etrailer before and always have had excellent service. This particular time I had an issue with ordering and Troy was very helpful in resolving the problem and my Weight distribution hitch arrived two days later. I also had some questions which the experts at etrailer answered quickly. I have installed the hitch but have not traveled with a loaded trailer but do not expect any issues.
ARMJR
4/20/2017
Great service and the right part.
Excellent
4/20/2017
Product works exactly as promised. Instructions were clear and easy to follow. Thank you.
Ramiro
4/20/2017
Great product and fast delivery i would order again
Richard h
4/20/2017
Great service! Thank you, Stan
Stan W.
4/20/2017
Received this and some marker lights in the same shipment, everything fit perfectly. The order was shipped quickly. Very happy with etrailer's response.
Wayne E
4/20/2017
Great service! I called in for advice on the correct products and was sent just what I needed at a great price. The install was done yesterday without issue. Definitely recommend these guys!
Jane S
4/20/2017
As expected and fast delivery thank you
Excellent
4/20/2017
The service was excellent, shipped very quickly and arrived well packaged. Product was exactly as expected. Very good company to deal with.
James Pinkerton
4/20/2017
Showed up quickly and undamaged. Will purchase from them again.
Matt W
4/20/2017
Fantastic customer service! Kevin D you were so very helpful. We love the grill! We also ordered a propane hose to connect the grill to our propane bottles up front. Great service, great prices and fast shipping! Would recommend etrailer to anyone.
5 star
4/20/2017
etrailer has become my go to place when it comes to getting things for our RV The staff is knowledgeable AND friendly Their products are of quality, competitively priced and if for some reason there is a shipping delay they are on the phone with an explanation Pretty much unheard of I highly recommend giving them a shot You won't be disappointed
Bob K
4/20/2017
Have brought a couple items from etrailer and very pleased with there product and delivery,price.Will continue buying from them when i need a trailer item,Thank You ,Ronnie.
Ronnie Linville
4/20/2017
Great product very heavy duty. Price was good and you can't beat free shipping.
Jon Marland
4/20/2017
Perfect match, fast shipping.
Alex
4/20/2017
Perfect match, fast shipping. Thank you
Alex
4/20/2017
Second order from etrailer. Very pleased with price, quick delivery and service.
Neil J.
4/20/2017
This knob made our Thule bike rack usable again. It is the perfect replacement part. We couldn't believe we actually found the right part at a wonderful price and it was shipped immediately. etrailer is wonderful to do business with. Their web site was easy to navigate and the parts were clearly shown. Thanks etrailer!!!
Sue R
4/20/2017
Always GREAT service and best price
Ron M
4/20/2017
Etrailer once again did not disappoint. Service was fast, fairly priced, totally complete. Video that was emailed to me was extremely helpful in tackling a daunting task that I was totally unfamiliar with and saved me hours of trying to figure out what had to be dismantled to accomplish the job. Again thank you etrailer and Sal who was extremely helpful.
Larry W.
4/20/2017
Etrailer again gave me excellent service, fair price, and extremely helpful videos on installation. Again, thank you etrailer and Sal. Very professional organization.
Larry W.
4/20/2017
Etrailer service was excellent. Kits arrived on time and complete. Videos that were sent with email were extremely helpful and for quick install on a task I had not done before. Received excellent service from Sal. Thanks again etrailer for having a well run organization.
Larry W.
4/20/2017
First off the people at etrailer.com are super freaking knowledgeable and extremely courteous. as far as the Pollak 7-and 4-ploe trailer connector socket w/ mounting bracket it was simply amazing. it bolted right up and plugged right in. the product is still in tip top shape and seems to be very durable. I am extremely pleased with my product as well as the integrity of the folks at etrailer.com. in fact I recommend this site to anyone and everyone looking for accessories for your vehicle. thank you so much etrailer.com and I look forward to doing business with you in the future. God bless!!!!!
Sam Michel
4/20/2017
These guys rock with great customer service & prices on super products !!
Fred S
4/20/2017
Good product at a fair price
MB
4/20/2017
I ordered four Dexstar wheels with baby moons for our older trailer and couldn't be more pleased with the fit and quality. They arrived at my home with all the boxes in great shape and on time. I would recommend etrailer to anyone looking to purchase wheels for their trailer.
Ray J
4/20/2017
Have purchased from etrailer multiple times in the past. Have always been satisfied with product and service.
Richard W
4/19/2017
Product is as pictured,great quality fast shipping very helpful staff.
Russ G
4/19/2017
Yes they solved my problem made trailer ride better as two xer broken and the others were worn out. price and services were great Thanks
shocks for 5 th wheel rv
4/19/2017
Ordered extended mirrors for my pickup to pull our travel trailer with. The sales lady I spoke with was very knowledgeable and courteous. 1st travel trailer for us, received the product two days later and they fit perfectly. I'll be calling etrailer again for sure. Thanks Ned
Ned J
4/19/2017
Overall I am impress with the price and how fast they shipped it....I would order through them again
Sandi Pyne
4/19/2017
nice product fast shipping
david bennett
4/19/2017
Worked as advertised great service as always
Rodney
4/19/2017
Very pleased. I made a mistake on the order. Called and right away it was fixed. Got it sooner than expected. Thanks.
Mary Lemoine
4/19/2017
Product arrived within 48 hours. Installation video was very helpful. etrailer's customer service and follow up is unsurpassed.
Jim M
4/19/2017
Excellent Product, Excellent customer service
Ruric Brandt
4/19/2017
The best add on plug available. Very well designed and easy to install. etrailer.com shipped with super speed and has the best price in the market.
Ricky L
4/19/2017
Best hitch on the market! Very well designed and easy to install. etrailer.com shipped with super speed and has the best price in the market.
Ricky L
4/19/2017
I purchased a gooseneck adapter to install on a trailer I bought. I hadn't looked at the trailer and thought I needed a round tube so that's what I ordered. When I went to get the trailer I found out I needed the one with a square tube. All it took to get the correct one was to make a call and explain that I needed to send the wrong one back and get the correct one. The next day I received the correct one and went to get my trailer. The customer service people were great to deal with. Adapter fit was great!
Vern B.
4/19/2017
I needed to replace a broken trailer axle. etrailer.com had everything I needed in Stock to replace it. Axle ,Springs, and hardware. Everything was shipped promptly and in good condition and ready to install. I couldn't ask for better service.
Mike
4/19/2017
Fast shipping. Great product. Very happy customer. Will order again from them.
Zach b
4/19/2017
Everything seems to be just what I ordered. Great service. Thank you
joey parris
4/19/2017
Very pleased with transaction. It arrived quickly and product is above my expectations. Thank you for great service. We will do business again.
GARY W.
4/19/2017
on time delivery , product was packed carefully, installed on trailer in about 15 minutes. cant ask for anything more . great product, and great dealer
carl amorosi
4/19/2017
good service
Dave A
4/19/2017
Order arrived before date promised and was exactly as stated etrailer is on my list of companies to deal with great service
Phil B
4/19/2017
Product is exactly what they say it is but etrailer service is well beyond great they keep in touch with a phone call should your item be back ordered definitely a company to deal with
Phil B
4/19/2017
Excellent transaction! Shipping was faster then expected since etrailer upped my shipping in there own....
Rob M
4/19/2017
I ordered new led tail lights for my NEWMAR Dutchstar RV from Etrailer Corp. They shipped them out very fast. Good quality . Upon arrival after opening up one of the boxes there was a couple broken lenses. I emailed back about them. They sent two more lights out ASAP to me. Very nice people to deal with. Because of the RV taking 8 tail lights, I received a call from them making sure that I didn't make a mistake ordering to many. That was very nice of them making sure I was happy . Jerry Wiles
Jerry wiles
4/19/2017
Checked out our RV after the snow melted..all 3 vent covers were cracked or broken. Called etrailer , placed order...received in record time. Thank you...
Pat L.
4/19/2017
I received my Curt luggage carrier today. Delivery was fast and I am once again satisfied with the construction and workmanship of the product. I have made several purchases from etrailer and have always be completely please with their service and products. Wayne T
Wayne T
4/19/2017
A perfect replacement part as promised, delivered on time.
Demak
4/19/2017
Came quickly, works well and VERY convenient
Doug W
4/19/2017
Very pleased with the wheels. Product description and videos are so handy to have available so that the right wheel is ordered. I have trouble sourcing trailer accessories locally that I have given up and only order from etrailer. Fair prices, fast shipping and such an informative website. In fact, in my experience, etrailer is one of the best websites for online shopping period. Buy with confidence.
Rey
4/19/2017
I got my trailer hitch and everything lined up just as if were factory equipment. It was heavy duty metal and the nuts and bolts were coated. I love it and it is well worth the money. Best money I ever spent.
Bob B
4/19/2017
very good products and excellent customer support.
Charles S.
4/19/2017
I recently purchased a fifth wheel hitch for my new truck but wasn't sure I ordered the correct one after hitting the "enter" key! I called etrailer the following morning and found out I had, in fact, ordered the wrong hitch. The young man I spoke with was incredibly helpful - he canceled my initial order, explained what I really needed and why and then placed the order. I went on line the next day and found that the order had somehow been cancelled. I then spoke with LEAH G. She is the bomb. She corrected everything and did her best to expedite shipping including personally making certain that MY shipment was on the last truck of the day. What more can I say. Etrailer.com and Leah G are unbelievably awesome from beginning to end! Thank you for a great experience Conrad
Conrad Clark
4/19/2017
Great lights . Great customer service . Lights shipped quick and exactly what I expected . Thanks
Matt L
4/19/2017
Couldn't beat the price and service! Still working great.
Glen F
4/19/2017
Parts look great! Fast shipping! Thx
Mike L
4/19/2017
Great deal, great product
Rik
4/19/2017
Great service
Dan O
4/19/2017
I got the hitch in just three days from order. It arrived as expected. It was very easy to install I just watched the video. All I can say is awesome, from a few phone calls to the sales desk to the final install etrailer is AWESOME.
Curt
4/19/2017
It's a hook. Great communication for customer support and fast shipping.
Kaleo
4/19/2017
Good quality product, as advertised, arrived on time, what more could you ask for.
Mike D
4/19/2017
Seems to be well made and installation was a snap. It works like it should. The best part was the service from etrailer.com people who kept me completely informed on the status of my order and it arrived in just a few days after placing it. Couldn't be more pleased.
Terry C
4/19/2017
What can I say. I got what I needed , when I needed it and at a good price.
Bob K.
4/19/2017
Quick, simple and affordable. Like it should be!
Jim K.
4/19/2017
Fats shipping and great service once again from etrailer.com.
Art G
4/19/2017
Good lead time on shipping
john t
4/19/2017
I don't often write reviews, but etrailer's service is so good, I have to! Great product and service. BD
Bruce D
4/18/2017
I'm not reviewing the product, but etrailer's service. There was a delay in availability of the item and etrailer not only notified me but gave me an opportunity to choose a similar item, or cancel the order. When I decided to wait for the item I ordered, they kept me informed of the status until it arrived. I've never had that experience before --- OUTSTANDING!!
Ron S
4/18/2017
I have ordered 2 times from you guys in last couple of months. You are hands down the best trailer folks in the biz! Your videos are spot on and your customer service is unbelievable! I tell all my friends about you guys. It's so refreshing, but hard to find, a company like yours today. Keep up the great work!
Pat E
4/18/2017
I was replacing my brake controller with the same one. The previous one was used for two different popup campers and was giving me trouble. The one I bought from etrailer worked as good as the old one . I am very pleased with my purchase. I would also like to tell you I had purchased an entire brake replacement from etrailer and was very satisfied with parts and the videos you provided to install the parts . I have recommended your site to friends when they need trailer parts!
Gary
4/18/2017
I called and spoke with Yvvone about a hitch a its wiring. This lady knows her stuff. I had several questions, especially about the wiring and she was very quick in answering each one of them. She took my order and it arrived 3 days later. The customer service in this company is absolutely fantastic. They have quality products and they are priced right. It is a pleasure doing business with folks such as Yvvone and etrailer.com
Steve Kady
4/18/2017
exactly as advertised. fast delivery.
Sean B
4/18/2017
I purchased a used Sears car top cargo carrier. Owner had lost the key. Checked with etrailer, gave the lock information, and a new key was on the way. Great transaction as always. Thanks !
Dennis
4/18/2017
GREAT. AAAAA++++
JWW
4/18/2017
The right part delivered fast.
Jim D
4/18/2017
Order was shipped very fast and arrived sooner than I thought it would. Staff was great to work with and very helpful. This is my second order with etrailer and will happily order from them again.
David B.
4/18/2017
Excellent speedy shipping, great price and easy to order. Very happy with the services provided.
Jim MacNulty
4/18/2017
Rebuilt a trailer. Everything I received from etrailer was quality. Trailer came out great. Thanks Etrailer.
Chuck B
4/18/2017
Very easy to order and arrived before expected. Very satisfied
Chris W
4/18/2017
I needed a replacement for a broken light in my motohome . Call an was assisted real fast with the new light that I needed. The person was very knowledgable and helpful. Shipping was just as they said it would been. Installed it in about thirty minutes. The trim ring was replaced also and everything had good instructions on how to do it. Will be doing more business with etrailer's as things are needed.
John M
4/17/2017
I can't review the product as it. Was shipped to another state. I will see it next week. But this is the third time I have ordered from etrailer,very satisfied with their service. On a previous order they called me to let me know there was a back order,I actually talked to a person,and they initiated the call. I changed my order,it was shipped in a timely manner. Will order again.
Murray
4/17/2017
Pretty simple item. Order was filled and shipped promptly, good price and fair shipping cost. Tracking and delivery were right on. Part was exact replacement I was looking for. I will definitely be buying from etrailer in the future.
Roy S
4/17/2017
Exactly what I needed and fast shipment.
Lowell
4/17/2017
It took 9 days to receive, but coming from literally the other side of.the the country it is expected, the product is really good, looks good and sturdy. I did have to call to check if it had been shipped, the rep was courteous and explained the process and released the order immediately.
Marty C
4/17/2017
Excellent wiring harness and the video instructions were outstanding.
Rich A.
4/17/2017
Arrived ahead of time in great condition. Was exactly what I was looking for. Keep up the good work! Greg H.
Greg H.
4/17/2017
First time purchaser. Very prompt service by following up via email, and quick shipping. Product came packaged very well and in excellent condition. I will be cataloging this website for future purchases. Have already recommended this business to friends.
Bruce N.
4/17/2017
Great price and fast service. Fantastic.
Dan R.
4/17/2017
Exactly what I needed. Ordering was simple and product arrived when they said it would. I will visit again for future purchases
John D.
4/17/2017
I found the etrailer website easy to navigate. Once I identified the replacement product I needed, the order form loaded quickly. I purchased my item and received an immediate email confirmation. Shipping was prompt and the item I purchase was exactly what I needed. Thanks etrailer for making the purchase so easy.
Cathy H
4/17/2017
Excellent customer service and responsiveness, right on time. A fresh breath of air from typical internet ordering!! Thank you George!!
Mark
4/17/2017
Parts were exactly as ordered; ordering process went fine; arrived on schedule; relatively seamless transaction
DJ
4/17/2017
Couldn't ask for better service. went to place where I bought trailer and they couldn't get me the part I needed because it is back ordered. It's now been 2 and a half weeks and still no phone call that part came in. etrailer only took about a week with standard shipping and very pleased cause I could replace light that quickly.
rick s.
4/17/2017
Bought these for my boat trailer. Perfect fit, even came with bushings already installed,and received them pretty fast. Thanks etrailer.
Allen E
4/17/2017
super easy to order, low shipping price, fast delivery.
kim c.
4/17/2017
Fit perfectly. Quick shipping. Many thanks!
Darin H
4/17/2017
Great product. Always get good quality with etrailer.
Steve R.
4/17/2017
Great product. Always get good quality with etrailer.
Steve R.
4/17/2017
Product was fine service was fast, fast shipping ,I would recommend them to anyone ,I'm satisfied.
Mark F
4/17/2017
Looks great
Excellent
4/17/2017
The receiver hitch was exactly what I ordered from Jennifer and it's exactly what I needed
Stephen Cook
4/17/2017
The faucet fit perfect, went in better than the one I took out! This is the exact replacement I needed for my Fun Finder! Everything arrived in great shape & very quickly. Thanks
Kris J
4/17/2017
Coupler was perfect replacement for factory original.. Service from Etrailer was fantastic.. Arrived as on time and as expected. You can trust these people to give you the best value
John S
4/17/2017
Got the part fast and it looks great ! thank you very much
Kevin Hinkley Auto Tech
4/17/2017
Really Happy I got onto these guys..........I'm bookmarkin m
Bruce G
4/17/2017
Great fit . Quick service . Bill was very knowledgeable. Planning on ordering more from them .
Excellent
4/17/2017
Great product. Great service.
Jerry Casey
4/17/2017
First off I have to give Natalie so much credit for all the help in finding the idler hub for my 35 year old boat trailer. Unbelievable all the digging she had to do. As for the hub it was the exact one I needed. I now know where to go for trailer parts. Don
akihub-545-2-g-ez-2k
4/17/2017
Great product and service. No problems!
Johnny d
4/17/2017
product as described and delivered on time will purchase again!!!
mark s
4/17/2017
I always enjoy purchasing products from etrailer. They always make the experience very personal. My order confirmation is always received from an individual as opposed to a machine derived email. Additionally, they always follow up to make sure you received your package. Awesome customer service!
Ward T.
4/17/2017
easy to buy easy to install very happy
william hayes
4/17/2017
The vent covers fit perfect and the shipping was great , you guy's do an excellent job of getting the order to me and the instruction video is perfect. I will continue to order from you on up coming project's that I have in mind.
Jeff M.
4/17/2017
Great Customer Service, friendly and knowledgeable staff, promptly delivered quality products! Thank You, keep up the great job!
ANJr
4/17/2017
Great service when I called. Shipping was here a day sooner than expected. Thanks so much. Highly recommend.
Paul K
4/17/2017
My first order with etrailer. I liked the prices and the quick delivery. My order arrived with my bearing kit and other grease seals but the inner bearing had a bad spot in the race and I wouldn't put it on my trailer. It jumped and thumped loudly, just turning it in my hand. After calling etrailer they sent out a replacement promptly. Waiting now for it to arrive and I hope it is in good shape. Great customer service and quick response.
Rick W
4/17/2017
Your service was outstanding. In about 5 hours after my order request, I received an email that the Sidewinder Fifth Wheel King Pin hitch had been shipped (Same Day-WOW!). The price could not be beat either. It is installed and I now have peace of mind that my RV will NOT hit the bed of my towing vehicle ever again. This is my second experience with dealing with etrailer company and it is a super good experience. I continue to recommend etrailer to my friends. Great job guys.
Bill Tucker
4/17/2017
This product was a great replacement part! excellent description!
Brian M.
4/17/2017
Light was perfect even prettier in person .love it. Arrived in a very short time, Halley was wonderful to work with
Wendy o
4/17/2017
Great price people :)
Gary H.
4/17/2017
I have used several parts from etrailer over the years, and have never had any problem. they handle only the best quality and I can get hard to find products sent quickly and easily right to my house. I could not recommend a company more highly than etrailer.
Paul Smith
4/17/2017
Product easy to find, fair price and fast shipping. Order arrived a day ahead of schedule, too.
J.P.
4/17/2017
Highly recommend this product I get all my trailer parts
Randy
4/17/2017
I got exactly what I ordered, in a very reasonable amount of time . Thank you
Ron L
4/17/2017
Quick delivery. Correct part. What I needed when I needed it. I've used etrailer before and they execute.
Steve F
4/17/2017
The part was an exact replacement, install couldn't have been easier. As always customer service and follow up were the best in the industry. Thanks Angela for all you do
michael r
4/17/2017
Product as advertised-insanely fast turnaround. Would use this vendor again!
Brad
4/17/2017
These seals were a perfect fit. Thank you for fast service and a good product!
Kerry I.
4/16/2017
The product was a basic Yakima product. However, eTrailer made this an easy transaction, and when a minor problem, which turned out to be mine in the creation, surfaced. . .they were terrific.
Scott
4/16/2017
Great product that was shipped quickly, I had to replace the vent lid on my enclosed trailer and it was very easy to do, took me less than 20 minutes doing it by myself. The replacement lid that I purchased from etrailer.com seems to be of a higher quality than the original lid that came one my trailer, watching the video made it simple to change out!
Jerry W
4/16/2017
I received the hitch VERY QUICK! As a regular do it myself kinda guy, I had it installed in 45 minutes using basic tools after removing it from the box and reading the instructions. 2 thumbs up for etrailer hitches!
Sam I am
4/16/2017
All of the etrailer.com products I have purchased were perfect. The shipping was right on time. I have told several of my friends and acquaintances about etrailer.com.
Scott P.
4/16/2017
Rebecca was very knowledgeable and extremely helpful correcting an order mishap that was totally my fault. Products were just what the project called for.
Dean B
4/16/2017
Brought as an exact replacement for the jack that came on the boat. Great jack. Easy to use and folds out of the way. The only reason I had to replace it was because I didn't realize it had an adjustment to maximize the travel of the jack. Had I known, I could've adjusted the travel to prevent the jack from topping out the jack each time I disconnected the trailer, therefore preventing the gear box from being damaged. etrailer was so easy to work with. Shipped in no time and followed up with an email to check on the delivery.
Aaron P.
4/16/2017
Fast shipping. Product as described. Will use etrailer again and recommend to friends!
Jeff K
4/16/2017
Excellent web site and very good service. Arrived in just a couple of days even with normal shipping. Would recommend to anyone and will shop here again.
Winn H
4/16/2017
This is the second hitch I have purchased from etrailer. The hitch is well made and fit perfectly. Your installation video for my exact vehicle was very easy to follow. Very satisfied.
William B.
4/16/2017
The remote I received was brand new and exactly what I needed. Shipping was fast and price and service was great!!!
Jason C
4/16/2017
Exactly what I wanted. Easy installation. Great service from etrailer! Would highly recommend this site!
Larry
4/16/2017
The order was just what I needed. The shipping was two days quicker than I expected. Great experience.
Rick C
4/16/2017
Great price! Half of what other outlets charge.
Steve M.
4/16/2017
Trailer hitch was shipped promptly and a tracking link was sent my email. Hitch was delivered a couple days earlier than estimated. Installation was easy with the very detailed video instruction. I'm very pleased with my purchase and have already placed another order with etrailer. Great company to order from.
Chris P.
4/16/2017
The customer service is very helpful to find what you are looking for. No other company knew what I was looking for or took the time to hear me out. I was looking for a step linkage for my broken retractable stairs on my MH. The product was exactly what was specified, and the product seamed to be more heavy duty than the original part after I installed it. It was delivered promptly to my address, I am satisfied with the results. I highly recommend this company.
Tony C
4/16/2017
I ordered a replacement lens for my rv. It was a great price, the shipping was not ridicules, and the order was filled quickly. It was received even before I thought it would be. I will be using etrailer more now.
Jerry G
4/16/2017
Fast and courteous service
Mike D
4/16/2017
Ordered crossbars from etrailer, love the product, just what I was looking for and reasonable price. George was awesome, kept me up on all the changes. Thank you etrailer team.
Vic D
4/16/2017
Excellent product. We use these hangers on all our 4 trucks. The service by etrailer.com is great. Always so easy to get hold of a rep and order the parts we need. Love working with them. Arun
Rent A Gardener
4/16/2017
Perfect fit!! Was shipped and delivered quickly! Great customer service and email updates!
Perfect Fit!
4/16/2017
I haven't installed as of yet, however i have purchased hitches from you before and have been satisfied.
Nathaniel R.
4/16/2017
Exactly the same as oem , one third the price of [retailer]. 38 hours from ordering to receiving, What's not to love from etrailer?
Salor Jerry
4/16/2017
Works perfectly, and the etrailer video on install was absolutely priceless!
Alex
4/16/2017
etrailer is very user-friendly. I found the product I needed, a key for a Thule ski rack, placed the order easily and received the key very quickly. Highly recommend your business!
Dan K
4/16/2017
Product was easy to find and order off of there website. Garenteed to order from them again. Thank you
Kris
4/16/2017
Received yesterday-not installed yet. However, my experience with etrailer has been outstanding, starting with my first contact, by telephone, to the delivery follow up. I am glad I was able to do business with such friendly and efficient people. Thank you.
sam s
4/16/2017
Great company, emailed me at every step of my order, hitch was everything the description said it was, high quality product. Definitely recommend.
Randy C
4/16/2017
Even though this was a low cost order etrailer's order and customer services teams took the time to call me to confirm my order was correct and followed up to ensure I was satisfied. The parts were received quickly and worked perfectly.
Rob
4/16/2017
Fast delivery and excellent item. Always a great experience with etrailer.com.
Kelly S
4/15/2017
Lost my original keys to my cargo carrier, ordered them from here and couldn't be happier. Got a call Saturday letting me know they'd ship my key Monday. Came by Friday, which was just in time for my trip!
Melissa
4/15/2017
The tail light I ordered was a replacement for damage light. The quality is great The service at etrailer is very good. The people are very friendly,know what they are doing and make ordering a pleasure.
patrick b
4/15/2017
our tow bar broke on a Sunday at 10 in the morning outside of Moab UT. Where are you going to get a replacement tow bar on a Sunday when there are no cities within 100 miles? We called dealers --none open. We called etrailer. They helped us to get a tow bar delivered to our next travel location -- which wasn't easy considering we were going to a place with no UPS shipping, no email, no cell service. eTrailer saved our vacation to Utah.
PeterThePrinter
4/15/2017
This product replaced my original part perfectly. It was shipped in a very timely manner. Will gladly order from them again. PayPal was a big plus.
David long
4/15/2017
Great tires and rims made my boat trailer look new again !! Fast shipping A+ Communication
James B
4/15/2017
I never rate anybody perfect (only Jesus is perfect). But your product and service were excellent!!
Dennis S.
4/15/2017
Always have great products. Top notch products, delivery.
Kenny G
4/15/2017
As advertized. Speedy service.
Ron
4/15/2017
Great product. Good company to order from. Quick shipping!
Tony S
4/15/2017
Product as advertised. DELIVERY WAS ON TIME!!@@ Will be doing business again. Very Pleased!!
EJM
4/15/2017
Impressive service and product. Thank you.
Gerald Maupin
4/15/2017
etrailer not only seems to have the best pricing, but also great service and fast shipping.
Dick
4/15/2017
Just what I needed for my project and fast shipping too.
Don H.
4/15/2017
Great product would recommend to anyone with a car that still wants to do suv truck things. I put my kayak rack right onto it with no issues easy to install and I was fishing the same day.expected delivery date still had 2 more days when it came early and in great condition. I was emailed with updates and got the feeling this company really cares about its customers. Thanks again for a great roof rack.
Jimmy Q.
4/15/2017
The customer service rep was able to find exactly the part I needed. Thank you
Mike p
4/15/2017
The trailer tail-light that I ordered was exactly what I wanted and it came in a timely manner. Thank you!
Charles L.
4/15/2017
Great product, great price, great company to buy from!
Jason P
4/15/2017
Excellant tire, great service, user friendly website, and outstanding customer service.
Davel
4/15/2017
very fast delerivery .Everything worked perfect
Lou Q
4/14/2017
Perfect match. Can't believe you had the correct part. Thank You
WRIGHTAmer
4/14/2017
The light works just fine. But more important is the wounderfull company and people at etrailer.
Edwin S
4/14/2017
Tires and wheels ready to install out of box. Good quality and price. Fast shipping. Excellent service.
Mike A.
4/14/2017
Works perfect. Product received quickly. Excellent service.
Mike A.
4/14/2017
Very nice quality, definitely impressed with your products, thanks.
ED
4/14/2017
Arrived exactly as described and on-time.
Scott S.
4/14/2017
So far it looks good, I will know more when I install it this week end Thanks for your input to put on the right path. Larry
larry
4/14/2017
Fast service, easy install.
Tim
4/14/2017
This review is more about etrailer than the products I bought though the e-track and associated snap locks are top shelf tie down equipment. Between the selection of products, their quality and the top notch customer service, I won't buy from anyone else if etrailer has what I need. My supplies came well packed and timely.
Greg L
4/14/2017
My new hubs arrived 2 days after I ordered them and fit perfectly. Figuring out which hubs I needed was a piece of cake thanks to etrailer's "how to" guides.
Keith S
4/14/2017
Excellent hitch. Excellent service. Excellent price.
Dan
4/14/2017
we bought the Fastway e2 Weight Distribution w/ 2-Point Sway Control - Round - 8,000 lbs GTW, 800 lbs TW - FA94-00-0800 from this company. Very nice people, excellent shipping will do business again with them
carol w.
4/14/2017
Cheaper than other sites I looked at, got the gaskets within a couple of days, I will go to them again.
Craig Siebel
4/14/2017
Quick delivery of items. All fit perfectly. Great one stop shopping site.
Gabe Rivera
4/14/2017
Delivered on time, we'll packaged and the right product.
Jim H.
4/14/2017
Great products as advertised, fast delivery and service. Good company to do business with for all your trailering needs.
Willard
4/14/2017
very happy with product fit perfectly thanks
mike
4/14/2017
Only place I could find a replacement tire without a wheel.
Robert Hall
4/14/2017
Great service. Have used etrailer.com before and will continue to use them for all my trailer needs.
Matc
4/14/2017
Excelent service excelent product highly recommend.
anthony j
4/14/2017
perfection from start to finish
bryan cat hey
4/14/2017
was exactly whatI ordered had a minor problem with one piece not with etrailer but i think ups damaged it , but Troy H took care of that in a hurry thanks Etrailer.
rick
4/14/2017
Very fast shipping and excellent price
CJ
4/14/2017
I received the tires and rims sooner than I expected. Pricing was great. I was impressed with the product.
John G
4/14/2017
As described...Fast shipping... Thanks
Jay
4/14/2017
I called the office and spoke to Bryan. I was in a rush to receive 4 tires for our trailer and Bryan helped me throughout the whole process. Sure enough I got my delivery on the date promised. Your customer service is excellent and I will recommend your website to everyone needing tires!! Thank you!!
Maria
4/14/2017
Thank you for your help
Tammy
4/14/2017
My Thule hardware order was processed quickly with prompt updates as to the status. The product was shipped the next day and was received in perfect condition. All told, a top notch shopping experience. I would definitely order through etrailer in the future.
Larry C.
4/14/2017
All the products I ordered arrived on time and were exactly what I needed. The online ordering was easy and fast. They followed up with me and updated my order status to let me know everything. Great pricing as well.
Randall
4/14/2017
Great pricing and fast delivery!
Chris R.
4/14/2017
I purchased an old Thule bike rack st a garage sale. Not wanting to hang carbon fiber bikes on it I sought out new parts. Your staff was wonderful in helping identify what parts I needed. The parts arrived on time and I replaced then in short order. Thank you I will be a returning customer.
Mike
4/14/2017
Ordered 4 RV tires online and within a couple of hours had notification they had shipped! They arrived yesterday, each tire in it's own enclosed box. Haven't mounted them on our RV yet, but are very happy with etrailer.com service so far.
Corrie
4/14/2017
This product fit perfectly and was easy to find on the web interface. The purchasing process was simple and smooth, and shipping was fast. I was a customer of etrailer in the past and will be again. Thanks!
Ron M
4/14/2017
SUPER CUSTOMER SERVICE SKILLS. WILL CONTACT HER FOR ALL MY QUESTIONS
LISAD
4/14/2017
Great product and FAST delivery. It arrived before I was expecting it.
Joseph
4/14/2017
It's a pleasure dealing with these people. Humans are available to help novices like me. They are patient and understanding and helpful
Neill B
4/14/2017
Fast service great parts
Dan
4/14/2017
Outstanding. From ordering to receiving the product. I would use them again for all my RV needs.
Kevan M
4/14/2017
Great product, no issues. we use our everyday. first time we used Etrailer, prefect service.
JP
4/14/2017
Great web site and super fast delivery. I will recommend etrailer to all my friends.
Kevin
4/14/2017
The product is good and meets my needs. The best thing about working with etrailer.com is their Coustmer services department. They worked very hard to help me find the correct part and were very professional. Thanks for the help.
Ken D.
4/14/2017
Exactly as described, good quality and happy with my purchase.
Brent M.
4/14/2017
Fast shipping great products
Bruce
4/14/2017
excellent fast shipping great products
Bruce
4/14/2017
Clear product offering details, understandable interface/selection, Good price, right parts, good fit, great service.
Rog
4/14/2017
Product showed when you said and as discribed thank you. And the bonus for me was the instructions came with the kit Thank you
John a
4/14/2017
Ordering my tow mirrors has been one of the easiest things I've ever done. I've been on the planet 52 years and this was great. Find it, pay for it and 4 days later product on my door step... AWESOME
Stephen P. Mayo
4/14/2017
My first order from you guys and I am impressed. Service was outstanding and shipment arrived ahead of schedule.
George J.
4/14/2017
You guys are great to deal with!! Thank You!!
Dick R
4/14/2017
Fast delivery, as advertised, easy install, works great. Will test this weekend, This would buy again.
L west
4/14/2017
Fit perfectly. Good price. All good
JJW
4/14/2017
Quick shipping n part fits like it should..thanks etrailer
b&c auto sale
4/14/2017
Great prices, 1/3 the cost quoted by local dealer. Great savings!
Neil
4/13/2017
Great product and great customer service! Purchased a hitch for my CRV. Now I can haul my bike around. Would definitely go to etrailer again!
Dawn M
4/13/2017
Like always I order quite a bit of products from etrailer, delivers on time, always get what I ordered.
Glen Leblanc
4/13/2017
A hard to find reverse light was easily bought from etrailer .It was delivered fast and was a nice replacement light.Great price also,thanks etrailer
Pat M
4/13/2017
Works as described and fast shipping. My old adapter cable was not making good contact and sizzling. etrailer always has everything I need.
Joe M
4/13/2017
As described and in excellant shape. The product video was very helpful.
Dennis B.
4/13/2017
As described and in excellant shape. The product video was very helpful in making sure the item was what I wanted.
Dennis B.
4/13/2017
As described and in perfect working order. The product videos are a big help. Shipped and arrived as promised.
Dennis
4/13/2017
Prompt delivery. Packaged properly. Great Service!!! Thank you so much! Sam M.
Sam M.
4/13/2017
Exactly as advertised - Fast shipping - Will purchase from again!
Richard
4/13/2017
Have done business with etrailer several times. Great company. Products as described. Excellent customer service.
Jim D.
4/13/2017
Perfect replacement for my damaged side marker lignt. Great product description and was exactly what I was expecting to recieve. Highly recommend this company.
Richard R
4/13/2017
Quick service. Good product.
Alan N
4/13/2017
Thanks all three items I purchased was a great fit. Thanks for the quick delivery.
D. Witte
4/13/2017
Received on time. Great price, fits perfectly.Always order parts true etrailer. Thank you so much.
Duane Johnson
4/13/2017
Amazing company, fast shipping, definitely recommend!
PJ Johnson
4/13/2017
Very good item, bought for an old truck camper jack. Etrailer was one of the few places that had good measurements listed in the product description.
John
4/13/2017
Everything showed up on time. Products were exactly as ordered.
Tom F.
4/13/2017
Product was as expected and shipping was very quick.
Scott H
4/13/2017
Havent tried to install the product yet but it should be fine. I want to complement Etrailer.com for their excellent service. The product was delivered earlier than what was communicated to me and the company corresponded many times with me to keep me posted. Excellent Service
Dan B
4/13/2017
Product was just what I needed and of great quality. Etrailer never lets me down with excellent service and speedy delivery.
John S.
4/13/2017
GREAT service. Great products. BEST deal in towm!
Jersey Mike
4/13/2017
Product is exactly as described. etrailer has very fast shipping.
L.Hend
4/13/2017
the fastest shipping ever, best price ever, will continue to go business with them
john a
4/13/2017
Fast...Accurate...Awesome Experience
Walter W.
4/13/2017
Order was received promptly and everything is great. I have ordered from etrailer before and always satisfied with the service as well as products.
Jeff j.
4/13/2017
The etrailer team was excellent at getting me what I needed at a good price and getting it to me when I wanted it.
Dan W.
4/13/2017
I researched the product thoroughly and the price and free shipping were above the competition. The Pinbox was exactly as ordered, although the shipping container was in pieces when it arrived. The customer service agents were at the top of their game and pin point professional.
John S.
4/13/2017
Items were as described and had free shipping. Great price and etrailer even had online assembly and installation videos, how great is that!! I just bought a new camper and my old unit went with it so I had to replace it. Thanks much!!
Stephen C.
4/13/2017
Great Experience here, will use again
Arnold P
4/13/2017
etrailer.com is an excellent source to purchase a trailer hitch, wiring, and drawbar. They check to make sure the hitch works for your car. Speed of delivery was excellent! Bryan W is an excellent salesman to work with.
Lawrence D
4/13/2017
great service, quality products
drlawrence
4/13/2017
Great service and great parts!
Mike H.
4/13/2017
good product works great good price
Gerry G
4/13/2017
Good product. Quick delivery. Very pleased with etrailer.com's products and quality of service. Thank you!
RJZ
4/13/2017
It came fast and was easy to put in only took me 30mins to do and the had vidoes to help if your not sure nice company
Jason
4/13/2017
etrailer staff of George & Jeffrey helped me find answers to new part numbers. I was able to order exact fit parts. Thank you
Ken G
4/13/2017
Their system had an old shipping address in it and they called, on a Sunday even, to make sure the address was correct so it would be ready to ship out Monday morning. I am very impressed with that kind of service.
Mike S.
4/13/2017
I had some parts (this was one of them) that seized up on a discontinued railrider rack system and was in despair until I lucked upon etrailer. They had every part I needed, in stock and shipped out the same day. I had my rack fixed and on the car within three days. I am very grateful George was there. Instead of paying hundreds of dollars to replace a rack system it was a $ repair. Brilliant. I worked in the paddlesports industry for years so I could tell these were obvious OEM parts, in the correct packaging and shiny new. Effortless repair. I will always rely on etrailer.com now exclusively. Great experience.
Shawn P
4/13/2017
Product arrived quickly. It was very helpful that your product had several photo angles. I will buy here in the future. Thanks!!
Penny
4/13/2017
product shipped quickly, arrived in good order and good condition with the parts individually labelled. etrailer is an easy supplier to work with, I highly recommend them.
Adam B
4/13/2017
Great price, great quality, and fast shipping! All A+
John P.
4/13/2017
5 Star co. This is what all American companies should be like. Excellent Web site, Products, and most of all Support. Every item that I ordered fit properly and installed in a very short time, due to the videos that this co. provides you with to ensure that you do the job right and in a timely manner. Thank You.
Lucien
4/13/2017
I Purchased hydraulic drum Brakes - Uni-servo backing plates form Lisa D at etrailer. I could not be more pleased. The items arrived when they were supposed to and were exactly what they were supposed to be. Lisa was very professional and knowledgeable, and followed up through email. I needed the items fast, and even after priority shipping, the cost was less than i could have found elsewhere. I will use etrailer again should the need arise.
Jeff B.
4/13/2017
I have not performed my installation yet but this is to compliment you on your order processing and shipping. This is my second order and everything was well packaged and delivered right on time. I recommend your site to people all the time. Thanks!
Chris M
4/12/2017
Items came exactly as ordered, quick and of good quality. I will use etrailer again as I have in the past.
Scott S
4/12/2017
fast service very nice Item .thanks
chuck
4/12/2017
Did the job, no complaints.... Good speedy service.
Jefferson
4/12/2017
The trailer wheel/tire combo was very well priced, and very easy to order. Prompt shipping is a great perk as well I will surely purchase from you in the future. Thanks!
K.Wilson
4/12/2017
I could have gotten this at [local retailer] for $10:00 more local. instead I got them at etrailer not only $10:00 cheaper but they came with rims . WOW and 6 day delivery. Going to order some more soon for my other boat trailer, tires. Thanks etrailer.
Ron J.
4/12/2017
All four items I ordered for a boat trailer were all very quality items. The fenders were exactly as described which was important to the fit of the trailer. The jack, winch, and tongue coupler all exceeded my expectations for quality. I will never shop elsewhere for my truck and trailer needs. Thank you etrailer!
John L.
4/12/2017
Your customer service is superb!! I ordered my trailer tires and two days later they were in my driveway! I commend etrailer for providing quality products at a competative price with super fast delivery. Job well done!! Thank you for your continued excellent performance. This is the second time I have ordered tires from you and it won't be the last. You have exceeded my original expectations.
Steve C.
4/12/2017
Showed up on time and less expensive than anywhere else I shopped online. Thanks eTrailer!!
Mark M
4/12/2017
Everything went great. Just what I ordered and ggot it quickly. .
Tom H.
4/12/2017
Quick service, it was exactly as described. Fit perfectly, pleased with the transaction.
Tom D.
4/12/2017
I haven't installed the hubs yet but they look great, shipping was very quick, and the on-line catalog is great.
Peter G.
4/12/2017
Brian was very helpful and walked me through all options order was delivered in a timely fashion. Excellent service
Chris P
4/12/2017
perfect, fast
Jim
4/12/2017
Everthing as described. From ordering to the home delivery, I was informed every step of the way Good old fashion Americian business! The way it should be done. You guys set the bar high when doing buisness! Thanks a million!
Jak
4/12/2017
Product was exactly as advertised. As good if not better as original factor item. Very pleased with service. Have place multiple orders with etrailer and never dissatisfied.
Roland S.
4/12/2017
Great price and product does what it should.
Brian
4/12/2017
Great price on great product. Shipping was super fast.
brian
4/12/2017
Fast and accurate.
Craig M
4/12/2017
product sent as describe, good job.
terry m.
4/12/2017
The part did what I wanted done. Overall it was a pleasure doing business with etrailer.
Robert B
4/12/2017
Great service at a great price! I don't know how you could do it better.
Mike T
4/12/2017
Just as what I expected nothing but the best and good quality I'm glad I made this choice looking forward to me more purchases from this company
Marc mckenna
4/11/2017
Exactly what I needed. The customer service provided to make sure the package arrives to my door was unbelievable. I am very satisfied with such customer service and assistance!!
Hector
4/11/2017
Parts were exactly as advertised. Cheap price, fast delivery, and is what it's supposed to be. Wha more can you ask for. ETRAILER will get all my business for any of my trailer needs from now on.
Robert E.
4/11/2017
I not only order from this company for my personal use but also order these products for customers vehicles and trailers? at work. Their prices are excellent and if your unsure of the parts you need the customer service will help you narrow it down to the right part with little waiting.
Jonathan King
4/11/2017
etrailer comes through once again! Part shipped fast and was correct, just like it should be!
lockcop
4/11/2017
All was good great fast shipping and staff was helpful on the phone.
John G
4/11/2017
Great product; delivered quickly. Will order from ETrailer Corp. again.
TBlood
4/11/2017
Had a hard time finding the 12" plate. Glad I found your site
R. Jarnot
4/11/2017
F A S T service! I received just what I ordered and the price was unbeatable. Great job etrailer.
Chas B
4/11/2017
Product was excellent! Easy fitment! Installed light harness and trailer hitch in an hour! Instructional videos made it a snap! Great price ! Fast shipping ! etrailer will be my towing assecories go to for my business and personal pleasures!
Ray Dyer Jr
4/11/2017
The product I ordered, was only a toolbox key, but it arrived on time, and worked properly. Just a small reminder how nice it is when things work out the way they should. Thanks etrailer.
Kevin E.
4/11/2017
Great service at a very reasonable price. From the person that took my order to tech support I couldn't be happier. I had a question and tech support called me back promptly on a Saturday afternoon with all the right answers. This is a good company and has earned my repeat business.
Barron L.
4/11/2017
Fast delivery, great price, and exactly what I needed.
Joe F.
4/11/2017
Amazing website and sales department. This is exactly what I needed.
Colby C.
4/11/2017
This is my second order and have had excellent, attentive service. I haven't used the products yet, so no problems to deal with at this point.
Tim P
4/11/2017
Everything worked fine and installation was a breeze. I recommend watching their youtube videos.
Mark P
4/11/2017
The product was just was expected from a known manufacturer..but the customer service was above 5 Stars...somehow the package was lost by the shipping company ...I called Pat C when the package did not arrive...within in minutes she had me in touch with the shipping company ...I guess the company could not find the package because within a few days Etrailer informed me they were shipping another set of rotors...no charge for anything.To be honest the rotors could have been bought anywhere so the reason I've used etrailer for the last couple of years is the value of the products and the exceptional customer service ...one of the few companies that still believe in "the customer comes first "
Lon U
4/11/2017
Product was just as advertised. Very good quality. VERY VERY Fast Delivery. I ordered the evening of 4/6 and was sitting at my house on 4/10. VERY PLEASED and THANK YOU....
Jody F
4/11/2017
Tire and wheel are outstanding. Held up perfectly through a Maine winter and look good as new. I buy all my trailer items from etrailer because of the vast selection and excellent service, prices and shipping.
Buzz
4/11/2017
Great service, quick shipping...key worked as promised. Would use company again.
BobK
4/11/2017
Works as advertised. Been great!
Josh W.
4/11/2017
I am writing this very favorable review of my online shopping experience with etrailer. Recently I had to replace the brakes, hubs, wheels and tires on my travel trailer. Please keep in mind that I am a 65 year old man without a lot of experience with online shopping. Never-the-less, I decided to give it a try in hopes of saving some money. To my surprise, etrailer made the experience very easy and painless. Before I placed my order on line, I had a question about one of the items on my shopping list, so I placed a call to them. I spoke with a very lovely and patient Customer Service Representative by the name of Michelle S. She was very helpful in answering my questions and encouraged me to call her back directly when I was ready to place my order; and so I did. During the shipping process, she kept me informed through emails the status of my order and everything arrived on time and in great shape. I truly appreciate the personalized services I received doing business with etrailer. They truly removed all of the uncertainty and nervousness of shopping online.
Chester L.
4/11/2017
Great customer service!
Robert from Texas
4/11/2017
good product and the shipping was fast
mike h
4/11/2017
Javelin Boat trailer tail lights. Original lights were pre-wired with 2 prong plug. Needed to replace lights. Wanted same lights. Dealer did not stock, was not helpful in finding them. etrailer was amazing. The young lady whom I dealt with was extremely helpful. Found the correct lights for me. Installation was a breeze. Lights work beautifully. Definitely 5 stars. Will use again.
Michael M
4/11/2017
Great on line supplier. Good prices and many products available. Fast shipping , Thanks
Angelo S
4/11/2017
I bought these to replace my old out-dated U Bolt housings on my Thule Cascade XT Cargo Box, and they work great! I needed to get them in a hurry as I was leaving for a trip on Monday morning and I ordered them on Friday at 4pm and the rep that was helping me at etrailer made sure that they made it to UPS by the 7pm cutoff that day so they delivered on time to me Monday morning with next day shipping. Excellent service from etrailer and an excellent product!
Mike P
4/11/2017
This is exactly what I needed. They price was right and no shipping charge. I have started buying all my trailer supplies from etrailer.com. Thanks
Dave A.
4/10/2017
everything is great
Leonard W.
4/10/2017
Great to be able to get small parts to repair my rack!
Aaron M
4/10/2017
Thank you for walking me through this process.. very helpful and talked about the options I had available..
Rose
4/10/2017
I highly recommend this to all viewers who are looking for Thule replacement parts or other products from etrailer. Also they're fast on shipping once the orders are placed. I will definitely shop here again.
Chris
4/10/2017
I was very pleased with this Maxxtow MT70260 wheelchair carrier and the professional customer service provided. Thanks for your prompt delivery.
Charles James
4/10/2017
I've bought bike racks here before but now I wanted a tripod for our new 5th wheel, so I turned to a company I could trust. Wasn't disappointed either. Great product, very reasonable price, easy to install (watch their YouTube video), delivery was even faster than advertised. Couldn't be more pleased. To quote a famous movie line..."I'll be back".
Phil M
4/10/2017
nice web site, easy to get around and find what I was looking for. I ordered a 9" drop for my Equalizer hitch and a correct size ball. They shipped as promised by etrailer. However the train had a derailment on it's way here. I sent an inquiry as to the where about of my package and they responded the next day with the train problem. I received an email and a phone call follow up from etrailer. I wasn't expecting this great customer service from them but was VERY PLEASED with the service. Got delayed a couple days NO PROBLEM for me. Looking thru the cataloge now for my next purchase. Thank You etrailer John
John
4/10/2017
The installation of the trailer hitch and wiring kit went very well due to your most excellent videos. The product arrived 2 days after the order was placed which was much faster than I expected. Good work guys !
Erich
4/10/2017
Good Job Reasonably priced Likity split shipping Correct part Now installed Problem solved Thank You Alan Casey
Alan casey
4/10/2017
This is the best company I have dealt with in years. The prices are great, website informative and the follow up is incredible!. I have already had a friend place an order based on my recommendation. Don't hesitate to buy from them.
Bob
4/10/2017
No surprises, including the price tag. I would highly recommend
Nick B
4/10/2017
Wheels match the factory ones on my trailer, so they are perfect for spares. I was impressed at how well Etrailer packaged everything and that it was shipped so quickly. Thank you for a great transaction.
Chris A.
4/10/2017
Excellent value! Great customer service.
Beth M
4/10/2017
After I ordered some replacement parts for my Yakima bike rack it only took a couple days to get and it arrived with all parts that I had ordered and everything was in great condition. I would recommend Etrailer to everyone.
Mitch B.
4/10/2017
Great info, extremely knowledgable staff. Highly recommend .
Anthony Giorgio
4/10/2017
Product was exactly as described and exactly what I wanted. It was delivered quickly and before the date originally scheduled. Very pleased with the service.
Artie,
4/10/2017
Tim M: Installed entry step motor today - works great - much quieter than the old one - hope that means I have fixed the problem and do not need a new controller. Your service and follow up are great - will order from etrailer for future needs.
Sal M
4/10/2017
etrailer never disapoints. Great price points and delivery times. Bolt is for a receiver mounted bike rack/carrier. It is the correct one so all is good. Caio
Bud
4/10/2017
The best part about etrailer is the fact that they have a video showing you how to handle a "do it yourself" install. parts are always on time- been using them for years.
Ryan
4/10/2017
Product fit fine and no one else had the correct part.
Ted S.
4/10/2017
Exactly what I was looking for. Good price and quick delivery.
Ed
4/10/2017
Great service, fast delivery. Couldn't have asked for more.
Bill W.
4/10/2017
Products are exactly as described, great value for the money and excellent customer service. Order ships and arrives quickly. I am now a customer for life!
Beth M.
4/10/2017
Natalie did a super job and was very polite. Great product
Ron M
4/10/2017
etrailer ROCKS! great service, great products, and the customer service is the best! They make sure your purchasing the correct product for your project the first time.
Stephan
4/10/2017
Quick delivery!!
Becky K
4/10/2017
Order re[placement leg for a landing gear on a 5th wheel. The people at etrailer were very helpful, especially Pat, who took the time to research the part that I needed.
David H.
4/10/2017
Product seems to be well built. Even though it is not exactly the same as OEM it does mount up perfectly. This is a good product and less expensive. etrailer.com is easy to work with and quite prompt. I recommend this product as well as etrailer.com
Jeremiah K.
4/10/2017
Very good tire...excellent service...definitely will use these people again..
D D
4/10/2017
Product packed well and shipped quickly!
Joel
4/10/2017
thank you for your help. worked out great.
robin
4/10/2017
I have told lots of other people about your web site. everything that I have ordered has worked as it was advertised. Will buy again. Jerry Moore
JERRY MOORE
4/10/2017
5 minute installation, great price, from a reliable vendor. I had a great experience ordering this product from etrailer.com. I would recommend this product and vendor to anyone looking for replacement truck or towing accessories.
Allen A.
4/10/2017
Very pleased with my purchase. Easy install, works great. I have ordered from etrailer before and have never been disappointed. I absolutely recommend etrailer.
Keith W.
4/9/2017
Product was shipped quickly and fit the needs for my trailer. Excellent Service!
Tony
4/9/2017
Great service Great price Great product
James Danny
4/9/2017
I received the products in my order promptly. I got delivery the day before I had to leave town for a few days, so I haven't installed the brake controller yet. But I got exactly what I ordered, and they followed up to see that I had complete satisfaction. I have to say it has been a pleasurable buying experience, and I have already recommended your site to a couple of friends.
Chris
4/9/2017
The product made the necessary connection and accomplished what I needed. Most important, however, was the support provided by your staff! Many Thanks! WCJ
Warren J.
4/9/2017
Ordered a brake controller for my truck. Ashley helped get me the right parts. I'm very satisfied with the part and the great service! Thanks, I'll be doing business with you in the future!
Joe R.
4/9/2017
Great service, quality product!
Lisa O
4/9/2017
very good service
t.j.
4/9/2017
Parts were Exactly what I needed, & they arrived promptly as promised.
Excellent parts support!
4/9/2017
Don't know about the product yet-- The video IS GREAT !! I am 62. I watched the video 2-3 times and installed the hitch without a lift (I have 8" ramps for changing oil.) The video showed everything I needed to know. The hardware kit is perfect.
Mark e
4/9/2017
I ordered 2 hoops for my Swagman bike rack. The items were delivered more quickly than I expected and were carefully boxed. Communication with etrailer is excellent. The price was also reasonable. I would certainally buy from them again.
Joe C
4/9/2017
Good Quality and Great Pricing
RDLowville
4/9/2017
Delivered faster than expected
Mark B
4/9/2017
The product arrived quickly and is exactly what I was looking for.
Geneva D
4/9/2017
Great fit and unbelievably fast shipping to go with the great prices. Will defiantly keep etrailers in mind for future purchases.
Nate w.
4/9/2017
The item was exactly what was needed and was received when promised.
Fisch
4/9/2017
Excellent service. Timely delivery. Good product.
Mark B.
4/9/2017
The item info on the etrailer.com web was very detailed, making it easy for me to select the correct trailer light lens. Reasonable price and shipping. Quickly delivered. Fit perfectly. I'll be back if I need additional trailer parts.
tom toth
4/9/2017
Great price, product, fast shipping and great customer service!
Josh h
4/9/2017
wiring for a trailer lights came as promised and is correct item. i would order again from this person
cheryl
4/9/2017
I was in search for a 7 pole to 4 way connector and really had no idea they existed until I came across etrailer web site and there it was. I ordered it, received it in a fast turn around and installed it, tested it and worked just like the doctor ordered and just like they said it would. Thanks etrailer!! Curtis R.
Curtis R
4/9/2017
For all you folks out there in e-buy land,THIS PLACE IS THE BEST!!!!!!!!!!!!!!!!!!!!!.I have used them now a couple of times and the products are perfect. The shipping is perfect and super fast. the follow-up is perfect!!!!!!!!!!!!. what more can you say. Enjoy the good old service.
Stephens farm
4/9/2017
Great product and excellent service
Mark
4/9/2017
I was on a tight delivery schedule. The hitch arrived as planned. Assembly was easy. The hitch hooks up and detaches perfect. This is a heavy duty hitch! I recommend etrailer to all my frinds. Great job!
George C
4/9/2017
We loved the replacement bike cradle straps for our bike carrier. We travel in our RV and take our bikes with us. Thanks for your quick turnaround on our order
Darrel
4/9/2017
Looks like a good tire wheel combo. Just put them on boat trailer yesterday. Went from 13" rim to 14" and bias ply tires to radial. Expecting better tire life at higher speeds. SUPER communication with etrailer. SUPER easy ordering. SUPER fast standard delivery. SUPER satisfied customer!
Rich R
4/9/2017
the jacks work good and strong...and one more really fast shipping..
coky f.
4/9/2017
I received my parts and are in great condition. Customer service and support were excellent.
Jason S.
4/9/2017
Exactly what I needed. Fast shipping.
Jess L
4/9/2017
The hitch is heavy and well made. The service from etrailer was great.
Don M
4/9/2017
Product is exactly as described. And it did a perfect repair to my grid connectors. The company E TRAILER was especially helpfull following the transaction from start to finish. Shipping was very fast. I am very happy with this company.
Gordon
4/9/2017
I just received my hinge order. Shipping was fast and the product is well made. Will use etrailer for other purchases in the future.
Tom G
4/9/2017
Shipment was delayed due to manufacturer but received quickly after resolved. I was kept informed every step of the way by etrailer. Product was a excellent price. i will shop with them again.
Rick
4/9/2017
Great communication, great price, excellent product, smooth delivery. Will purchase from again in future.
Bob C
4/9/2017
Great service!
Michael L.
4/9/2017
Exactly what was expected for a very fair price. Shipping was way faster than expected. Everything about the experience was perfect. No issues and I am extremely satisfied with the experience. I will definitely use again if the need arises.
Jimmy P
4/9/2017
Excellent service. Would order from again.
Ray N
4/9/2017
The ball was what I ordered and was delivered promptly. No issues.
Jim
4/9/2017
Ready selection with vehicle match. Fast shipping and exactly what I ordered. I will be ordering from etrailer in the future.
Brandon M.
4/9/2017
Haven't installed yet but delivery time was great and was happy with the price.
Gene S.
4/9/2017
Excellent just what I ordered and etrailer was great to deal with. Extremely helpfull!
Tim O
4/9/2017
Great website honest people
Dillon Starks
4/9/2017
Great service
James King
4/9/2017
Lots of information on the website allowed me to order an exact match to the original. Great price, prompt shipping and easy installation. Couldn't be more satisfied.
BrianL
4/9/2017
Great turn around from placing order to receiving product. Appreciate the follow thru.
Richard V
4/9/2017
Couldn't be happy. Great product, great service!
Jason M.
4/8/2017
Great product and price. The tracking etrailer provides is excellent
Danny L
4/8/2017
Great product for my one truck. Glad I found these. Very fast shipping...great company.
Tom P
4/8/2017
Received product very quickly and packed well. Would recommend and would order from here again.
Beverly
4/8/2017
Great value and extra fast and free shipping too. etrailer is my go to Internet site for all my trailer needs. Thank you. You're the best!
Mike H
4/8/2017
Excellent quality
Scott c
4/8/2017
There is not much to be said about hand knob for an older canoe rack. They are identical to my 20 year old ones. What should be appreciated is that etrailer had the parts for an older canoe gunwale support.
Rob H
4/8/2017
Fast and on time
Elmer
4/8/2017
Kathy with.customer service went out of her way to obtain detailed specs on this product ANd made sure the part made it to Ups even though I ordered the part after 5 pm. First Class Service! Thank you.
Mike S
4/8/2017
Great customer service. I got the right parts at a good price.
Tim T
4/8/2017
Extremely fast shipping...couldn't be happier with the service at etrailer! I plan on returning to shop again in the near future. Keep up the great work etrailer!!
Will S.
4/8/2017
Everything I've purchased from etrailer has worked out very well. Great customer service and competitive pricing.
robert
4/8/2017
Turn around time from order to delivery was 2-3 days. No hassles, no headaches! The video overviews for each product are great! Will shop here again.
PABiker
4/8/2017
Very nice product, the fit and install was nice and easy. Nice price and shipping. Thanks again!
Sean
4/8/2017
I am totally satisfied with all products I have ordered, and I am especially satisfied with their how to videos and excellent service I have received from etrailer. I recommend etrailer to all my friends and RV folks I meet in campgrounds. Thanks etrailer! Solo
solo czer
4/8/2017
I recently order a complete boat trailer brake kit already installed on back plates for both wheels for a friend. I had the street name incorrect. Called etrailer and they made the correction. Customer service was very polite and did an excellent job. Installed the brakes today. Very pleased
James J
4/8/2017
This is a great company with great products! They have Fast shipping and Good Prices!
RICHARD D
4/8/2017
Easy to find product and easy to order. Got to me in a timely manner. I will use you again.
Frank Bishop
4/8/2017
I order a product and I got exactly what I have ordered, and earlier than expected. 100% satisfied.
Freddy
4/8/2017
Great product and great seller. Very fast shipping. Nice doing business with You.
Mili
4/8/2017
The repair parts work great thanks for all the help.
Harry
4/8/2017
etrailer did it again. Great selection, great price and great customer service.
Brian J.
4/8/2017
Thank you for the quick shipping and the quality of products. Will order again in the future.
Anonymous
4/8/2017
Fast delivery and at a great price. Will definitely order again.
After Hours Farms
4/8/2017
Fast easy payment and quick delivery!
Paul S.
4/8/2017
Price was great and product was exactly as described. Amazing customer service as well, notifying me of my shipment and keeping me informed! Gotta say I am a fan of this site!
Ryan T.
4/8/2017
I got great service on this hard to find part. I'm grateful they had it and it was a perfect transaction.
Michael D
4/8/2017
The service was great - very knowledgeable assistance. We also received the product in a timely manner. I previously bought a hitch from them and it was great. We would definitely buy from etrailer again.
Chris
4/8/2017
Etrailer always has accurate descriptions of products and fast shipping.
Jason S
4/8/2017
The product is exactly as advertised. The unit fit perfectly. No modifications needed. The product was delivered earlier than estimated Very very satisfied. PS. The customer service person was also very helpful and was knowledgeable Great experience Thanks Dave
Dave
4/8/2017
great product,fast delivery very easy to install. Had a ? and called, it was a pleasure to talk with folks who care what your concerns are and dealt with it quickly and with a positive result. Thanks to all .
Ray K.
4/8/2017
Received as ordered and on time. Good purchase for me. Thanks.
Tom W.
4/8/2017
Very helpful and I received product very quickly, thanks.
Joe Lombardo
4/8/2017
Great remote, a little confusing on the syncing with the compressor, but etrailer responded and reached out by phone after hours on a Friday to help me. Great customer service.
James
4/8/2017
Great experience, start to finish
Steve P.
4/8/2017
Perfect
Adam Z.
4/8/2017
I have ordered from this company before and they always have been very fast and efficient in their packaging, speed and customer service. I wished more companies were like George and the eTrailer team. Thank You and Team, I look forward to ordering more items from you in the future.
Billy Pogue (Garrett Keyser Butler Schools)
4/8/2017
Thank you etrailer. Your staff has the smarts to make things happen. You all are great.
D Hardy
4/7/2017
quick response, all parts as ordered. Thank you
Vince M
4/7/2017
Ordered on a Weds afternoon, got it Friday morning! And that's with FREE shipping! Had it on the car and snugged up within a half hour, and the bike rack and bike on the car within the hour! Second hitch I've bought from etrailer and I will continue to outfit our vehicles exclusively from etrailer. All hardware was in the box! Thank you guys! Another happy customer
Shaun J
4/7/2017
Fabulous service and great to be able to get these replacement keys. Thank you etrailer
Warren
4/7/2017
Excellent
Ward
4/7/2017
The trailer hitch was exactly as they said plus it was priced right. Brittany is super on the phone and great at returning calls. You can't go wrong with etrailer.
Darrell corn
4/7/2017
Love the product and the company. Will definitely buy from them again
Jon m
4/7/2017
My trailer now pulls and stops great thanks to etrailer !!
David
4/7/2017
Troy was very helpful and I was amazed how quickly the parts got here.
Bill j
4/7/2017
A+++++++
NR
4/7/2017
Good people to work with don't hesitate to buy
Calvin F
4/7/2017
Great products good Communications would and will purchase from again
Calvin F
4/7/2017
Heavy duty and great fit... good business and fast shipping...
Gabriel F.
4/7/2017
Very Good Product and reasonable priced. Shipping was QUICK!
LARRY K
4/7/2017
At a fair price and within a couple days, what more can you ask for!
Pat H.
4/7/2017
I heard about ETrailer from a friend and decided to try it out since you have custom hitches and wiring harnesses for pretty much every vehicle. I recieved my products today and everything I ordered is here. I plan on installing my hitch and harness next weekend and im positive it will be great
Wesley R.
4/7/2017
Thank you good service
Mitch c
4/7/2017
Haven't installed seals yet. Service was great!
BobC
4/7/2017
Product just as descripted and easy to install. Shipping was prompt. Would recommend.
Sheri
4/7/2017
Product as described basically it got here on time all is good
Will
4/7/2017
great product. THE BEST CUSTOMER SERVICE I have seen in years. Free overnight shipping. Communication with real people from the US not auto generated emails or answering service from other side of the earth.
Paul
4/7/2017
quick and correct on delivery
Perry H
4/7/2017
got everything I needed and it here in a day or two
david gormley
4/7/2017
Product as described and fit perfectly!
Dave
4/7/2017
Bearings work. They took really good care of me.
Wirkin D.
4/7/2017
I could not be happier. Great service quick and great product!
Tom
4/7/2017
I purchased the wheel to be used as a spare. I can say that the finish is beautiful and the quick shipping was unbelievably fast. No surprise though since the service at etrailer is always first class all the way.
Jim M
4/7/2017
Exactly as described. Good price. Reasonable delivery period.
Jason C
4/7/2017
Exactly what I needed and received faster than expected. Second time I've ordered from etrailer with excellent service. Thanks!
Kevin
4/7/2017
everything fit perfickely
bill s
4/7/2017
When I called in for product info they were great. Product arrived when and as advertised. All I asked for and more than many deliver.
Ed B
4/7/2017
I placed an order for a magnet door switch for my motet home, with a three day delevery. Item was at my door on the third day. I was called by John to confirm my shipping address. I was vary pleased with the service.
Ron Lokay
4/7/2017
Needed trailer lights, got them here. Best price and hassle free delivery. Customer service stayed in touch via e-mail and showed me clear information on my purchase as well as shipping status.
MOJr.
4/7/2017
Well made product. Shipping was lightening fast. These guys are the best!
Earl B.
4/7/2017
We'll made product. Exact replacement, better made than original. Shipping was quick and on time.
Chuck H
4/7/2017
Easy to install due to the video. Thank you!
Paul T.
4/7/2017
Great service, easy to order, customer friendly.
Danny Y
4/7/2017
I have ordered numerous products from etrailer.com and have been very impressed by the communication, courtesy and timeliness of the shipments. I also appreciate their helpful youtube videos helping me install my hitches.
David S.
4/7/2017
Product was all it was describe as and came in record time. Customer service was the best I've experienced in a long long time.
david m
4/7/2017
I have yet to install it but it arrived quickly and the entire process was very smooth.
David
4/7/2017
have not installed it yet but purchase and delivery were good
dan a.
4/7/2017
Exactly as advertised. Quick shipping.
Art S.
4/6/2017
Excellent service. Parts arrived a day early and were exactly what I ordered.
Alan S.
4/6/2017
Parts were what I ordered---arrived a day early---service was excellent. You
Alan s
4/6/2017
great customer service and shipped fast. fit like a glove.
bill m.
4/6/2017
It was nice to find a company that had the products that I needed. Fit perfectly!
Mike W.
4/6/2017
Product was of the quality we expected and was delivered promptly. Great to work with.
Gary H
4/6/2017
Great hitch! Ordering process, shipping and customer service second to none for my money!
LeonB
4/6/2017
Product came earlier than I expected. Easy to assemble. Product exceeded my expectations.
Stephen H
4/6/2017
arrived on time and everything worked great fit perfect
terry
4/6/2017
High quality product at a very reasonable price. Easy online order process.
Andrew H.
4/6/2017
Quick delivery on what appears to be good quality product. Very easy to install
Rob J
4/6/2017
Fast delivery as always.
Michael S
4/6/2017
FASH SHIPPING, PLUG AND GO...... AWESOME!!!!
BRIAN
4/6/2017
Easy to order and was shipped fast. Sales and service are excellent. Price included shipping and was the best price found.
Terry
4/6/2017
I am very pleased with the service I get from Etrailer. Always a good experience
Jerry V
4/6/2017
Exactly what I ordered and extremely fast in getting my product
Tony H.
4/6/2017
Pretty hard to truly review tires before they are mounted. But etrailer is one of the best suppliers that I have bought from. Shipping was fast and the tires look great. I will go with their reputation and expect great service from the tires.
Norm
4/6/2017
Perfect. Everything was perfect, ordering was easy, the keys arrived sooner than expected and were exactly what was needed. Thanks!
Wendell S.
4/6/2017
The order shipped right away. I received everything and it fits. Smooth and easy. Thanks.
Mike
4/6/2017
Very timely in delivery, and quality product. Highly pleased with etrailer.com Definitely will use again. Thank you.
DFWBOATS
4/6/2017
great shipping time
Larry N.
4/6/2017
Package received very quickly. I haven't got to install this yet but does appear to be exactly as ordered. I would recommend Etrailer.
Randal W.
4/6/2017
We received package very quickly. It was exactly as described and at a good price. I will check Etrailer for any products I may need in the future and would recommend them.
Randal W.
4/6/2017
fast delivery, sooner then expected. I am waiting for a warmer day to install it. good and prompt service. thank you. john
john I.
4/6/2017
Great website (easy and logical to navigate), products, and customer service.
Pat R.
4/6/2017
WOW!!! Super fast! Great products and deals! I will definitely be using them again and referring people!
Angie & Roy D.
4/6/2017
Item was on time, packaging was great. Product was just what I ordered. Company is easy to deal with and price is good. I will tell others about them.
Lisa
4/6/2017
Exelent quality ships fast
Fernando
4/6/2017
I am Extremily Happy with the Trailor Sport Hitch Package that I recived in 5 days in very good condition from ETRAILER CORPORATION, Thank You. I will be back
Harry D Jr
4/6/2017
These RV propane fitting are just what I needed. etrailer made my shopping for my RV needs very user friendly. They have a very caring and diligent customer service when I called about locating this order.
Al
4/6/2017
Timely and fast response and they were able to upgrade and expedite the delivery. I will use these guys again!!!
Colby C.
4/6/2017
Product shipped on time and in perfect condition - just as described. High quality hitch, after being abused on Vermont roadways for a year it is strong and durable as ever, I tow a light trailer a few times a week with this hitch. Would highly recommend this hitch and etrailer.com
Grant
4/6/2017
Your product is great! it installed easily and your videos were superb. everything went as planned and evening the wiring was simple thanks to your information and videos. I will and already have recommended your products to many people. thank you.
paul M.
4/6/2017
Order was packaged well. All parts of order are exactly what I needed. Will gladly do business with ETRAILER again
John W
4/6/2017
Grateful I found this website, your web page is great for finding the products I needed, the price was great and free shipping on top of that. The product came quickly and although I haven't installed it yet I plan on doing that this weekend. I am very pleased with your company.
Layne L.
4/6/2017
As described intact on time!
Skeeter
4/6/2017
We recently purchased a new truck to pull our camper and required extra parts for the truck. The equipment we purchased from etrailer were exactly what we needed and were delivered very fast. We were very pleased with our experience and have already placed another order with them!
Christy R.
4/6/2017
These are just what I wanted for my customers trailer. He is very pleased with the products and can't wait for me to get it all together so he can start using the trailer. What was on there before was total junk. Half worked and half didn't. Great company!
Lew N
4/6/2017
I am totally happy with the service and products of etrailer, the prices are great and the customer service is even better. I highly recommend etrailer to all of my friends! Thanks
Restofrank
4/6/2017
my four tires arrived at noon on april 5 ,again it was as I was told .I will keep buying my tires from etrailer as needed ..Thanks to Machell . Warren Gill ,Gill Construction
warren gill
4/6/2017
Frantically searched for this part and my store didn't even have it but etrailer did!
Mo
4/6/2017
Ordered a few replacement parts from etrailer for my Thule rack...parts came well packaged and the service was excellent!
Mo
4/6/2017
I have purchased products from etrailer a few different times. I am always impressed how quickly it comes to my home. The product fit and worked great with detailed instructions and helpful video. I think where etrailer sets themselves apart from other online vendors is the customer service. I had some questions and I spoke with Bill on a couple of different occasions and he made me feel as if I was at my hometown hardware store. Thanks much, I have nothing but good to say about etrailer, their products and their people.
Excellent
4/6/2017
Awesome. From quickness to deliver. Great assistance over the phone, and excellent price point for the product. I'd highly recommend Etrailer to my friends
Bill
4/6/2017
Great customer support
R zavala
4/6/2017
Great customer service.
R zavala
4/6/2017
Fast shipping.
Reno
4/6/2017
product could not be much easier to install, no clue why I waited so long. 20 min. later my cover works like new again. Quick delivery just as advertised. Moved etrailer to my favorites list!
Craig A.
4/6/2017
Item exactly as described. High quality!
Bob
4/6/2017
Easy install. Fast delivery to Texas. Great product. Will order more from Etrailer
Kyle
4/6/2017
Great product very fast delivery thank you.
Christoper M
4/5/2017
Just what I ordered and on time.
Christopher M
4/5/2017
Wrapped in its own bubble wrap envelope inside the box for it's protection. Everything looks good. Thanks for your caution. I've seen firsthand packages shipped bouncing from Hub to Hub,Things can get rough and damaged easily. Your extra precaution on protecting your product did not go unnoticed...
Excellent
4/5/2017
I have several of these controllers and like them a lot. This is my second transaction with etrailer and they provide great service.
GHJ
4/5/2017
Thank you looks great. Fast shipping. Excellent tracking.
Trailer trash
4/5/2017
This website seemed too good to be true, but it is literally one of the best online shopping experiences I've had. What I thought would be hard-to-find parts for a cargo carrier I bought second hand, were so easy to locate and the time and thoughtfulness that is put into answering all the customer questions was so helpful. I thought it would be impossible to find answers to the questions I had to make sure I was getting the right parts, but all the info I needed was here because of all the questions that had been answered. I purchased a set of mounting hardware and 2 keys and they arrived faster than expected and were the exact fit I needed. I wish more websites made it this easy. Thanks so much etrailer.
Rose R.
4/5/2017
Excellent fit quick delivery and excellent customer would highly recommend
Todd B
4/5/2017
Fast shipping,as described,. Great product
Jose
4/5/2017
Super fast shipping, item as described, would definitely recommend this product.
Jose
4/5/2017
Couldn't get this at either of my local dealers but found it here easily. It's exactly what was described and what I needed. Delivery was more than prompt, received it a day early. Thanks, I'll be back for more I'm sure.
Mark R
4/5/2017
Excellent Looking Hitch!! Very Well Painted, Heavy Duty And Well Made! I Fell Very Confident Towing Any Trailer With This Hitch. Recommend etrailer.com To Anyone!!
Charles D.
4/5/2017
This order was to replace a part that was missing or stolen two years ago. I was very pleased to find an exact replacement at a reasonable price. I will check back on this website for any future needed parts.
Dave P
4/5/2017
My replacement spring bars, sway control brackets, and snap up lever arrived on time and well packaged. All items were complete and in perfect order. They were also the cheapest I found anywhere online or in stores. Very satisfied.
Rex m.
4/5/2017
Excellent product. Very fast shipping.
Tom M
4/5/2017
Order processing and confirmation were seamless. Delivery was on-time as scheduled. Will definitely use again and highly recommend etrailer.
Darl
4/5/2017
Good company fast and honest
Gp
4/5/2017
I absolutely had to have new tires for my pontoon trailer by this weekend. I ordered late Sunday and Wednesday evening they are here and mounted . etrailer came through once again as expected with a superior product at the best price around ahead of schedule. I couldn't even buy the tires locally for what I bought two tires and rims shipped to my door from etrailer. I tell everyone if your looking for your trailer related products elsewhere your simply wasting your time and more importantly you money.
Brian k
4/5/2017
The tire and rim is a perfect replacement on my trailer. The first tire/rim they sent was the wrong color rim, called customer service and they did a great job taking care of the mix up. Had the new tire/rim within 5 days. Will definitely order from them again and I highly recommend etrailer.com
Todd
4/5/2017
Worked great! Great fast shipping!
Philip A
4/5/2017
am very happy with my purchase,items as described and prompt delivery.I will tell all my friends to do business with etrailer.com Thank-you
laura t
4/5/2017
Part was exactly as described. Cost was very reasonable, and delivery was fast. Will be ordered from etrailer.com again when I need RV parts.
Frank E.
4/5/2017
Exact replacement of a 15 year old model equipment trailer. Best prices on line. Options that local big pro dealership could not nail down. Super fast delivery. Highly recommended for exact replacement or general duty models.
Charles B.
4/4/2017
High quality jack, especially for the price. I use it as a stabilizer on a flatbed truck with a crane on it. Excellent customer service as always from etrailer.com!
Darrell F.
4/4/2017
Great customer service. Thank you
Steve D
4/4/2017
very fast turn around at the correct price. putting the hub back tonight gooder than new. plan to use etrailer again for all our axle needs in the future. summerdale, AL 36580 war eagle
david goodling
4/4/2017
THANK YOU ETRAILER! WENT THROUGH ANOTHER SITE AND WAS SENT AN INCORRECT PRODUCT. A hassle to return and even harder to get a reply from the company. Thank you for your great customer service! You are highly recommended and I will order from you in the future for all accessories needed for my truck. Thanks again!
L.R.LOCHMAN
4/4/2017
Very good service, item arrived promptly and as advertised. Good follow up after the sale.
Tom E
4/4/2017
Good product, good price , good service.
John H
4/4/2017
Install went exactly as instructed. Video was a great help!!
William C.
4/4/2017
Perfect; glad I ordered it based on the sites recommendation.
Herbie 3510
4/4/2017
Sturdy product that fits snugly and should last a long time. Delivery time was prompt, and the packaging was sturdy and undamaged. I shall return again when searching for rv items.
Wm. R.
4/4/2017
The items arrived promptly, they are the ones I needed and the whole process was super easy.
UScriba
4/4/2017
Hi I'm Neill I had a great experience with ordering from etrailer.com very fast and great service
Neill
4/4/2017
I have been trying to find a replacement lens for 18 months for my trailer. Finally found the lens for the 12 LED light on my trailer from etrailer. Excellent service, good price and received my items in less than a week.
Larry L
4/4/2017
Could not have been easier ! Delivered on time as expected My go to source for trailer parts from now onward.
Doug V F
4/4/2017
This product is hard to find in stores. Thanks to your website I have access to other parts I may need. Will be ordering again. Thanks again.
Randy
4/4/2017
I was so happy to be able to order the exact replacement shackle straps for my RV suspension system. This monster wasn't moving again until the repair was made. etrailer offered my replacement strap at a great price with fast delivery. Let's not forget excellent customer service, helpful videos and detailed product descriptions to ensure you get the right part the first time. Thank you etrailer staff for your excellent customer care. I'll be back when the need arises. Ed
Ed C.
4/4/2017
I ordered replacement latches for my TruXedo tonneau cover from etrailer.com and the product was shipped the same day. Communication from the company about my order was very good! I received the product in a timely fashion, and easily installed them in less than 15 minutes. I would highly recommend ordering from etrailer.com Thank you very much for being a great company to do business with! Ray
Ray
4/4/2017
My order was exactly what I order. The keys I ordered work perfectly. Order was received in a timely manner and they have a great order tracking system.
John
4/4/2017
Great to have a place with a huge selection and great prices exellent customer service wil use etrailer again for other products
Todd
4/4/2017
Perfect fit great price delivery was outstanding
David
4/4/2017
Great customer service! I ordered the wrong size originally and they exchange it even on a Sunday afternoon. I will definitely recommend!
Brad
4/4/2017
GREAT customer service
Michelle
4/4/2017
Excellent product!! Fast shipping. Thanks again guys.
Greg B
4/4/2017
Yes again you guys have come through with an extraordinary product. Extremely easy to install. Thank you for the great service and fast shipping.
Greg B
4/4/2017
delivery was fast .....camera was honestly represented...no problems....will use this company again in the future.----------5 stars!
mike johnson
4/4/2017
Always find everything needed, site is consumer friendly and always receive product as expected.
j garrison
4/4/2017
This company is without a doubt the the best service and fastest shipping on the net.
Jerry Draney
4/4/2017
Good product great price
Kris
4/4/2017
Arrived promptly. Good quality and fit.
Martyg
4/4/2017
A very nice useful tool. First one I got had a malfunction and the company sent me another one right away
Larry J
4/4/2017
Right part, right price and great service! Highly recommend etrailer!
Steve L
4/4/2017
The wheels were what they said they would be
Me the person
4/4/2017
Exactly what I needed
Matt Chase
4/4/2017
You were out also but the price was about $10 less. Your customer service kept me informed of the manufacturer's delays. All in all I got my cover sooner than later. thanks to everyone1
Andrew Marozick
4/3/2017
Fast shipping. Hitch fit perfectly. Installation went well. It is really a two person job but I did it by myself so it took a little longer but went well once I figured out how to support the unit. Instructions were very adequate. This is the third hitch I have ordered from etrailer and have always been pleased with the product and shipping time.
Cecil V
4/3/2017
Etrailer.com has become my go-to site for everything. They're communication is excellent. When I asked for my item to be express shipped and they realized they couldn't get it to me in time because it wasn't in the warehouse, they quickly suggested a similar item and had it to me on time. Install on my Curt 5th wheel rails was a breeze and I just placed another order for more items that I would normally purchase from a competitor! Plus FREE SHIPPING and the low price guarantee! How could you go wrong? Thanks Etrailer
Chris K
4/3/2017
best thing i have ever bought etrailer was the only one that had what i needed
David W
4/3/2017
Fast delivery. Helpful product review.
Eric K.
4/3/2017
Just what I was looking for; could not find on other sites. Quick delivery.
fatjohn
4/3/2017
Everything went very smoothly. Website very user friendly. The dimensions of lights on the website very helpful with matching my old lights for new LED ones. Fast shipping as well.
Andrew P.
4/3/2017
Right part delivered very quickly A++++++++++++++
cf
4/3/2017
My first order with Etrailer, and the service was fantastic. Keep up your great work.
Jaime V.
4/3/2017
Very fast service. Part was perfect and low-priced. Surprised I even found a replacement. Will definitely check etrailer.com first when I'm looking for another part.
Steve W
4/3/2017
Just what I ordered, delivered in a timely manner.
JW
4/3/2017
Great service. Forgot to order a part and called up and they added it no problem. Product arrived on time. Highly recommend etrailer.com for any trailer needs!
Andrea
4/3/2017
That the product in two days sooner and supposed to have a put it on yet but they are great people to work with five from them again
Teresa H
4/3/2017
I ordered the 5 sets of the SnapRing TireSavers Tire Covers for my trailers at my work location. The product was easily identifiable on the etrailer.com website and ordering was a sinch. The products that I ordered arrived on the date specified without issue. The product works as designed and I am, as well as my team are all quite pleased with the product and its' design. Additionally, the follow through that George J from etrailer.com has provided has been excellent. Great value, great service and large selection.
Cam H
4/3/2017
Excellent product. Just what we needed. Simple install. Great customer service and fast shipping, we have found the site for ALL our trailer needs. Thanks
Baker
4/3/2017
Perfect fit. Good service.
Ralph S.
4/3/2017
I ordered the product it was shipped within a week ,matched up perfectly.
Stew
4/3/2017
Great price and product arrived on time.
Todd
4/3/2017
Quick delivery and easy insulation
Eric
4/3/2017
Dealing with etrailer has been very easy. The first roof rack was incorrect and they worked with us immediately to get it resolved. In hindsight I am glad as the Yakima is a much better quality and works great with our car. Thanks!
Ken L
4/3/2017
Order easy, price fair, response and shipping fast. Especially recognized that they did not gouge/inflate shipping cost.
Fred B
4/3/2017
worked out very good will use u guys again
excellent
4/3/2017
Exactly the part I needed, fast shipping and a fair price.
Rope
4/3/2017
Excellent Service. My product arrived as scheduled and was exactly what I needed. I wanted a battery box that matched the one I already had and this one was perfect. Installed yesterday and fit great. Thank you for excellent service. I will shop with you again.
John W
4/3/2017
the service and customer satisfaction were excellent. the product arrived within 3 days of my order date and was packaged very well. it fit just like it was supposed to and it came with a detailed installation sheet.
Joe
4/3/2017
Wrong product was shipped in the right box (from manufacturer). Etrailers was great in correcting the problem and I had the right product in 3 days. Very prompt and good pricing and service.
Bruce c.
4/3/2017
Great service tires and wheels look great. Best Deal out there
Boo
4/3/2017
Brittany was great. I needed a product overnight. she handle it with ease Thanks
Randy G.
4/3/2017
Exactly as pictured. Installed this weekend, works great so far. Dealing with etrailer was a breeze. Quick to ship, great packing job, couldn't ask for better!
MikeG
4/3/2017
All your products are good, reasonably priced and delivered quickly. Love your company.
tonja arreche
4/3/2017
Great product great service. Thanks.
Scott W.
4/3/2017
etrailer helped me find the right repair kit - fits & works perfectly.
Homey
4/3/2017
nice item good price fast shipping
Bryan
4/3/2017
shipping time was really fast
richard d
4/3/2017
Grate service
Ahmad
4/3/2017
What great experience buying form etrailer. 1. Good Web Site easy to navigate 2. Good Products 3. Great Prices 4. Fast Delivery I will be buy all my trailer parts and products from them in the future. I am sorry I did not find them sooner.
GeffA
4/3/2017
I could not find replacement Kodiac brake pads (#K225CP) locally, so I ordered them online through etrailer.com. The pads arrived three days later and they were exactly as described and on time! An exact replacement for the original pads. I am extremely happy with the product, price and delivery. As an added plus, etrailer offers installation advice and videos...I couldn't ask for better service. Thank you, etrailer!
David J.
4/3/2017
excellent product, fast delivery and excellent communication, couldn't be more satisfied!
Walter H.
4/3/2017
I have been please with all products I have purchased through etrailer
Brenda
4/3/2017
No issues with product. Great service!
Craig
4/3/2017
I reviewed the utube video for installation and it looked like it was what I needed. The video made me confident that I understood how to install it. I ordered it and got it in a few days. I'm very happy with both etrailer and the product.
Sam L
4/2/2017
Boat trailer roller and roller shaft. Exactly as described. Very fast shipment. Would buy again from etrailer.com when trailer parts are needed.
Don E.
4/2/2017
Second time I've ordered from etrailer and have been very satisfied both times. Thanks!
Lanier
4/2/2017
Exactly as described. Just took a bit to get to me. Very happy with the customer service.
Jenn F.
4/2/2017
eTrailer is a squared-away company. They do what they say they'll do. I like them.
Jeff K
4/2/2017
I needed replacement straps for my Thule bicycle rack. The straps I received were shipped in a timely manner and fit perfectly. Good service all around!
Todd H.
4/2/2017
Needed a key. The price was reasonable as was the S&H. Thumbs up.
Dave F
4/2/2017
I bought the multi-arm rubber tire chain adjusters to go with some chains I just bought on sale at WM (post winter). Although, I hope I never need to use them, up here in the Northwest, you don't want to be crossing mountain passes in winter without chains on board! They arrived quickly and the communication (and price!) from etrailer was great. I recommend these guys.
Dan E.
4/2/2017
Keys worked and shipping and communication both excellent. Thank you.
Linda E
4/2/2017
Great service, fast delivery. user friendly web site and easy installation. I could not ask for a better experience.
Gerry
4/2/2017
Excellent Service...Excellent Product..thanks
Denny D
4/2/2017
Great site. Item descriptions were great. I was looking for what apparently wass an odd ball item. Extensive inventory and great descriptions ensured we got just what we needed. To boot, shipping was super fast!
Jerry
4/2/2017
Great quality and price. Quick shipping.
Gary
4/2/2017
Excellent product delivered quickly great customer service.
Ross
4/1/2017
Product was delivered on time and great customer service I will buy from them in the future
Ross
4/1/2017
Received exactly what I ordered. Received the item in 1-2 days from time of order; exceptional turnaround time! Very pleased with this item and service received.
Steve C
4/1/2017
Fantastic service, and even with Economy shipping arrived in 4 days. Their shipping tracking is very nice to follow on where your shipment is.
Jim Jensen
4/1/2017
Item exactly as described brand new. Would recommend buying through ETrailer. They have excellent communication and exceed expectations.
Thomas H.
4/1/2017
The faucets works great. Thanks
Donald L. Wheeler
4/1/2017
Excellent Customer Service! This fit my trailer A-Frame jack, which needs the I.D. of the wheel sleeve to be 1.75 inches. I ordered from two previous sources which stated that theirs was that size, but turned out to be about 2 inches. I was concerned about this, and mentioned it when I contacted etrailer.com. They cared enough to pull this wheel off the shelf in the warehouse, bring it to the sales department, measure it, and contacted me to let me know the size was correct. Where else will you get that kind of service?!
Chuck J
4/1/2017
Boater's have known for along time that Fulton products are a step above most others out there. I bought this spare tire bracket to replace one that was stolen along with my spare tire and rim. I put heavy chain around the trailer frame and thru the wheel this time as you can see in the picture. Many thanks to etrailer.com for being so fast with their shipping . This is the very best company I have seen in many years and they truly understand what consumers want--great customer service!
Capt Bruce
4/1/2017
Good service , i will shop here again
PCDSS
4/1/2017
thanks works great. quick delivery perfect service, followup, etc.
Diana K
4/1/2017
etrailer has become my "go to" source for trailer parts. They have always had what I needed, and at a very competitive price; and their service after the sale (communication, quick shipment, followup) is great, even for very small orders.
John Boddie
4/1/2017
As usual, as expected, etrailer has been spot on with what I needed. Fast delivery and informative videos. Thanks again Tim
Tim F.
4/1/2017
Although installation will not begin for two days yet, I have looked over the components and find them more stout than I expected. Read over installation instructions and find them very easy to follow and believe installation will take less than the 4 hrs estimated. Price, customer service and delivery were awesome. Big fan of etrailer so far with the products I have purchased and recommend etrailer to friends and family who are interested in trailering. Keep up the great work.
Glenn M.
4/1/2017
Great web site for my trailer parts with fast service.
DWE
4/1/2017
Received in a timely manner.
Jean S.
4/1/2017
Was in a hurry to get some trailer repair parts etrailer was just the ticket use their 3-day delivery service parts arrive on time great prices would definitely buy from them again!
trailer parts shipped fast!
4/1/2017
The product is great! What convinced me to rely on etrailer was their quick service when I made an error in my initial order. The problem was corrected right away and there was follow-up after my return was received. Quick easy and efficient.
John L
4/1/2017
Fast. Exact product ordered.
Ross Moore
4/1/2017
Great Service, even better price. Others I found were twice the price. Fast shipping. Will let others know about etrailer.
Paul
4/1/2017
Received hitch and installed with no problems, thank you for the excellent service.
rvk mey
4/1/2017
Great product.......Fast Shipping using economy ground......Tire fit like a glove....Good job eTrailer!
Dave C.
4/1/2017
Arrived quickly and was as described. Folks at etrailer were good enough to let me know when something was out of stock and helped me find a solution before a deadline. Thanks!
Chris
4/1/2017
Fast service good quality.
JB
4/1/2017
My order arrived exactly as I ordered it in a timely manner. I would definitely turn to ETrailer again for future needs!
Ben
4/1/2017
I bought a few of these a few years ago and they really work well for what I need. etrailer has always been a great place to buy parts, great prices, and the package is on my front porch in a couple of days. All the parts I have bought previously have worked flawlessly, putting brakes on my trailer was one of the best decisions I made. I like doing business with etrailer.
Rick C
4/1/2017
Fits perfectly and the shipping was super fast
Andrew Dittrick
4/1/2017
Donna P answered all my questions and personally communicatied via email that our order was on the way. Excellent Job
Ted J
4/1/2017
Called in to exchange part, the representative was very knowledgeable and helpful
Paul K
4/1/2017
Very durable product. Great service.
Works great
4/1/2017
Fast service, good product, easy to work with!!
TIM F
4/1/2017
Great mirrors, product arrived when promised. Great customer service.
Frank p
4/1/2017
Great price, great quality and excellent customer service team! Best communications I have ever dealt with, they kept me informed all the way until it arrived at my door.
Blake P
4/1/2017
Products showed up within a few days of ordering.
Kelly S.
4/1/2017
Great price and fast service. Can't get any better.
Neil M.
4/1/2017
Just what i ordered, wuick shipping thank you.
John
4/1/2017
Works great customer service was a super help. Thanks etrailer
Jeff
4/1/2017
Product arrived exactly as described and was a perfect fit. Fast shipping and excellent customer service. Would definitely recommend buying from this seller! Thanks again!
Darin
4/1/2017
Terrific service and selection. Easy to find a rare product. Quality of the product is top shelf. Quick delivery and great prices. Customer for life.
Dan M.
4/1/2017
Excellent quality and fast delivery.
Randy T.
3/31/2017
I ordered these hitch plates for Xmas but was immediately informed by Tamara that they were on back order & it would not be available til May. I told her we would wait. In February, Tamara called to see if I wanted to change the order but I told her again that we would still wait. Sal contacted me ten days ago & said the plates were in stock & kept me informed of date of shipment. I received the plates & my husband was thrilled with his belated gifts. It was worth the wait. You have great customer service!
Nance
3/31/2017
Tech support was great in ensuring me this product would fit my truck. Package arrived in a timely fashion.
Wayne
3/31/2017
I have bought several items from etrailer for several years and I have never been disappointed, mislead, or had to return any of them. I have always found them to have several selections, thorough descriptions, competitive prices, and reasonable shipping charges. I live in a small town about an hours drive from any place adequately equipped for trailer needs. Internet shopping has solved this problem for me. Thank you etrailer.
Dan D.
3/31/2017
The product is good, it's as described and I'm happy with my purchase. I need to comment on the customer service though. Originally I had purchased a different product and within one day a representative from etrailer called me to suggest a different product. They saved me a lot of time and frustration. I will continue to buy from these guys because of the quality products and the excellent customer service.
Ryan T.
3/31/2017
Ashley was terrific in answering my questions and getting additional products shipped asap. Pricing was 25% better than I could secure locally. Prompt and friendly phone answers. You've earned a customer for life. Dave in Denver
Dave 5 Cents
3/31/2017
hitch is great Bolted right no problem Company is great also they upgraded to priority mail
Mike
3/31/2017
Product as described, great communication from Etrailer and a great price. A pleasure to do business with.
Tony C.
3/31/2017
I was needing Tires mounted to wheels, to replace the ones on a small trailer. I stumbled across this company on-line, read everything, got the right way to measure lug size, to make no mistakes, and ordered a pair. Good price, fit fine, these do what I need them to do, the trailer roles nice, what more do you want?
Carl G.
3/31/2017
Excellent hitch and very well made. I really appreciate the fast delivery. I have been buying from etrailer for a while now, and they just keep getting better! Always my first stop with the trailer needs!
Gary
3/31/2017
Easy ordering, great communication, speedy delivery, product exactly as advertised.
Rick D.
3/31/2017
Good product, great shipping time
carl J
3/31/2017
Order placement was easy, products were delivered in a timely fashion. Very happy with this company.
Folding 5 steps and hand rails
3/31/2017
We received the clamps in a timely manner. They were packaged nicely. We haven't put them on yet, so I do not have a picture to post, but etrailer.com they provided quick service to us for ordering, shipping and delivery.
Trisha S.
3/31/2017
Works as described and ordered. This product was recommended by etrailer staff after the initial product I ordered was not available until the end of April, and I needed it by mid April. Upon receiving my order they called and advised me of this info, and offered this product which is perfect for my needs, and arrived within a few days of ordering. I have ordered from this company before, and every product has met or exceeded my expectations.
James L.
3/31/2017
This was my second order from your company and both went very smoothly. The ordering process was easy, communication was great, the follow up is appreciated, and I remain very satisfied customer.
Bud
3/31/2017
Between contacting customer service, ordering and shipping, every aspect was exceptionally professional. I received my product, and installing was easy. I will ALWAYS recommend etrailer to my friends and coworkers!
Joseph O
3/31/2017
Great service!
E S
3/31/2017
It worked great. I ordered the wrong one first. They shipped the correct one right away and handled the return quickly,also. I always check etrailer first.
Harrell
3/31/2017
All the products I bought from you guys have been awesome no problems with any of them thanks for your service I will buy from you again
THOMAS k
3/31/2017
Just what I wanted and with fast shipping
Mike c.
3/31/2017
Great and fast service
Gerry
3/31/2017
Fast delivery!!
Mark H
3/31/2017
Just what I needed and sent very quickly!
Bob C
3/31/2017
Received exactly what I ordered in three days...no complaints here...will definitely order again from this company.
George H.
3/31/2017
Ordered ball mount through Etrailer Corporation and received exactly what I ordered with great speed...will definitely ordered other items from this company without hesitation.
George H.
3/31/2017
Fast delivery. Reasonable price. Great service as always from eTrailer.
Derrick G
3/31/2017
Thank you so much George for such a fast delivery. I will definitely seek you for future references!
Lakeithra
3/31/2017
Fast delivery, quality products.
Harvey H
3/31/2017
Very nice, High quality and Fast shipping.
HONDA OF JEFFERSON CITY
3/31/2017
Great product fast shipping
Keith
3/31/2017
Great product and fast shipping thank you!
Raymond J
3/31/2017
One of the best internet companies that I have ordered from and I have ordered a lot over the years. Kim was excellent help with my order. I elected for free ship and my order was packed and shipped out on Sat. And received on Wed. Pricing was about half of what my local trailer retailer ask. Bottom line, order from these people and you will not be disappointed. The Curt controller was very easy to install and adjust and works perfectly. The ball mount is massive, no worries about breaking this monster ! Very pleased with every aspect of this purchase.
Lyn J.
3/31/2017
Fast delivery and great price, will be buying all my trailer parts from ETRAILER from now on.
JIM L.
3/31/2017
Kati is the best.
Patrick
3/31/2017
Excellent service.Fast and professional.
Travis M
3/31/2017
good product, good experience
steve
3/31/2017
hard to find item - etrailer had it! shipped and received promptly. love etrailer.
Bill W
3/31/2017
etrailer was easy to work with. Quick shipping. The electric jack works great.
Rich M
3/31/2017
Good product /good customers service
Leon Thomas
3/31/2017
Fast turnaround. Thanks
Steve M
3/31/2017
The LED bar lights are superior to the original incandescent lighting. I also switched the taillight assemblies to LEDs. The trailer is more easily seen now. Etrailer had all the products I needed and was always helpful. I will go to them first for all trailer products.
Bob N
3/31/2017
I ordered two new boat trailer lights. My 5-year old lights had leaked and shorted out. The new lights are now 1-year old and doing fine. Etrailer gave me excellent service - good prices, quick paperwork and part delivery, and nice follow-up on my order. I would recommend this company to you.
Steve
3/31/2017
Fast easy service !!! Product received is exactly what I ordered. Customer service was very nice and helpful. Would recommend this company to everyone.
Craig
3/31/2017
Service was great and delivery was very fast
peter niles
3/31/2017
I ordered replacement parts for bathroom vent fan. The website was easy to use. Order process was efficient and good communication during the shipping process. I received the parts and they were the exact parts. Installation took 15min.
Tony C.
3/31/2017
What I needed was received in timely fashion! Better quality than local parts stores provide a better price.
Galen C
3/31/2017
I ordered Rod savers for my boat, i checked several other places. the price was better and the delivery was awesome
Dean A
3/31/2017
Very easy install , used this product on previous vehicles and they do the job. etrailer is an excellent company to deal with!
Scott H
3/31/2017
Exactly what was expected. Install videos were awesome.
Ben W
3/31/2017
Everything was as it was supposed to be. Great experience.
Ben W
3/31/2017
I searched a lot of products on a lot of sites before I found the right bunk-liner carpet on etrailer. Primary to my purchase was a good search engine that helped me know what I was buying.
WB
3/31/2017
Right product and great service
Rod
3/31/2017
Great service and product
Rod
3/31/2017
High quality parts and fast shipping
James
3/31/2017
good service and fast
Skip
3/31/2017
This is a GREAT product we love it, really works great in towing with our motorhome also great service from this company. Fast shipping
Hubert A
3/31/2017
The product was shipped in a timely maner and delivered in excellent condition.
TonyT
3/31/2017
Great quality, excellent communication from seller.
Michael Svenelid
3/31/2017
You guys were great! I don't like to do returns but if I have to you're the best and easiest. Thanks for all your support and help!
Bob W..
3/31/2017
The right product at the right price. Fast delivery. This is a great source for trailer components.
Doug
3/31/2017
I was extremly pleased with your customer service, I ordered the wrong part and Heather made it easy to get the part returned and the new part came the next day. I was able to get my trailer back on the road. Very very very satisfied!!
Dickie Dhondt
3/31/2017
As usual items arrived quickly and are the right parts.
Terry
3/31/2017
Great Delivery Time & Price. I will look at etrailer more often for vehicle parts.
Dan
3/31/2017
Had my part within days of my order I didn't have to cancel my weekly walk with my gal pal due to a broken stroller! Thanks Etrailer!!
B Freese
3/30/2017
I really appreciate their service and not charging high shipping. I started to order from another company and the shipping charge was very expensive. I dislike companies who charge a low price and then rip you off on the shipping. etrailer was fantastic. the shipping time was good too. I would use them again.
Bob&Betty
3/30/2017
very fast shipping
jflynn
3/30/2017
ordered the 2 piece trailer vent {item whmav2-wavt2} very easy to install,used to provide air flow thru the enclosed trailer. my order was handled & delivered very promptly. highly recommend these folks to do business with. thanks for the great experience
jerry h
3/30/2017
Everything showed up in good shape within a week of placing the order.
Tim Y
3/30/2017
The Items arrived in a fast and timely manner as expected. The prices were great. I recommend this place to be considered a great place to shop. Thank You. I will be back for sure.
Bob H
3/30/2017
Very nice product Great Customer Service And Fast Shipping
Mark E
3/30/2017
All the parts have held up very good. I would recommend etrailer.com. thanks for the quick shipping.
Rich
3/30/2017
Works perfect. And Ashley also set me an email on the first one i bought that it was back ordered and she had this one in stock and could ship out right away and she did thank you Ashley E awesome costomer service
Josh Bartlett
3/30/2017
Bought several items in the past and they always deliver fast and accurate!
Kevin S
3/30/2017
As usual a great product at a great price
Ted A
3/30/2017
Thanks again for a prompt order -have ordered 5 to 6 timers from etrailer and have had great results each time . Keep up the good work. Thank you Don
don
3/30/2017
Good product and fast shipping.
Jim A
3/30/2017
Good prices and fast delivery! There was a problem with the order and they quickly rectified! Highly recommended!!!
Steve B
3/30/2017
GREAT PRODUCT GOOD PRICE FAST DELIVERY. THANK YOU
STEVE M
3/30/2017
I was very pleased with the racks and the customer service I got from your company!!!
Dave
3/30/2017
Exactly as described. Nice price.
Great service!
3/30/2017
Really nice quality. Fast shipping.
Don
3/30/2017
Received parts as ordered and on time!!
Dan L
3/30/2017
The parts were to replace parts sold with a bike rack, so I knew what I was getting. Identical to original, and arrived quickly.
Dean P.
3/30/2017
The Curt trailer hitch we purchased is excellent. It is strong and sturdy and shows no signs of wear and tear. Our experience in purchasing through etrailer was equally as exceptional. I spoke with their support people before buying and they were awesome. Shipped timely as promised. Excellent service and superb product.
Nancy P.
3/30/2017
Iv'e ordered multiple times from etrailer, and as before fast service. I don't even shop for prices anymore. Plus the videos are very helpful. Thanks etrailer.
Jeff O
3/30/2017
Received the CAM58033 grill today. etrailer emailed upon receiving the order. They emailed upon shipping the order. Then emailed to confirm their records indicated receipt on my part. Outstanding communication. Packaging was excellent. Item was tested and works as advertised. Thank you etrailer for being an outstanding vendor.
Austin
3/30/2017
Quick delivery and easy to install. Thank you for the installation video! I have already ordered another product.
Paul T.
3/30/2017
Installation was fairly simple. The online videos are GREAT. EXCELLENT customer service.
Frank C
3/30/2017
Great service. Fast shipment.
Bobby
3/30/2017
Received products in a timely manner, price and products as advertised. Definitely would purchase from this business again.
Janice M
3/30/2017
Product is exactly as shown, works for just what we need. Customer Support was great and provided me details I needed to make the decision and order. Parts showed up as promised.
Rick G
3/30/2017
We have had this product before and are extremely happy with the quality. In fact, we have recommended them to many of our friends. If you own a Fifth Wheel, these are the ONLY tires to buy! As for the service from etrailer, it is top rate!!
Beverlee Parker
3/30/2017
It was so easy to find the exact item I needed on your web site, customer service was great, and follow up on the order was nice as well. Will be back for sure the next time I need something and standard shipping was very fast!!! Keep up the good work.
Lee C.
3/30/2017
Fast service at a good price.
Michael S
3/30/2017
Both product and folks at etrailer were nore than satisfactory.
Bill E.
3/30/2017
Great product, now no worries about a flat. First time doing business with Etrailer, easy and fast, great job!
Arthur S.
3/30/2017
Quality product, good pricing.
Dave
3/30/2017
Firsta purchase, everything was as advertised. Will buy again!
Dave
3/30/2017
Your customer service answered my questions faster than I thought possible! I ordered a C16991 wedge for a reese revolution pin box and the C16515 curt head assembly to fit my curt R5 roller hitch. You shipped them and kept me informed and they arrived very quickly. I installed the head assembly and wedge, and now am waiting to see how they work when I get our camper in 2 weeks. Keep up the Great Customer Service!
mark h.
3/30/2017
The ball mount was delivered way before I expected it to. also the fit was perfect. didn't have to modify anything. I am very please with etrailer and this product and will use them again.
Patrick M
3/30/2017
As always etrailer puled it off again. This time Troy helped us get the right hitch for our van in record time. Thanks again for the help and the awesome service.
Joe S
3/30/2017
This product fit perfect. The real credit goes to Etrailer.com and their service. I have used them many times. As always, A+ product and service. I will use them again I am Sure of that! John B
john b
3/30/2017
Very fast delivery. Customer service is great. I had several questions, and they were able to assist me. I will definitely be shopping here for all my trailer needs!
Kim Y.
3/30/2017
Bill E w/etrailer did a very good job answering all my questions and making sure I ordered and got the parts I needed, Also followed up after delivery. I really liked the on time delivery tracking site, It was spot on and very accurate. etrailer will be my first call for info and ordering, Kenny
Kenny W.
3/30/2017
Exactly what I needed, at a great price, and with a wonderful turnaround time!
Hannah P.
3/30/2017
I couldn't have received better service ! Dana was amazing and I always tell my friends about the great service she provided for me. I received emails start to finish from her the only thing Dana could have done more would have been install the landing gear for me ! as far as the product it is very good quality .
michael d.
3/30/2017
I've found these Loadstar tires to be the best value for our Facilities Department. The price is the best I've found anywhere and I like that I can count on delivery within a week in most cases.
Pete O.
3/30/2017
Works perfect. And Ashley also set me an email on the first one i bought that it was back ordered and she had this one in stock and could ship out right away and she did thank you Ashley E awesome costomer service
Josh Bartlett
3/30/2017
Excellent heavy duty product that makes a hard, messy job easy. etrailer is always my first choice....great products, prompt delivery and helpful customer service! I'll be back!!
RP
3/30/2017
I'm happy with the product and price.
Earl R
3/30/2017
Great price fast service
Midwest Outdoor Services
3/29/2017
Just installed it. Easy as pie!! Another Sturdy product from etrailer at a great price!!
Matt M
3/29/2017
great customer service,great selection and great prices!
kevin f
3/29/2017
Awesome
John b
3/29/2017
when I started my search for trailer parts I came upon etrailer through a Google search. While I had never heard of them I am happy to say they are a great resource for parts, offer prices lower than those I saw on [site] and have great customer service. I purchase many items for my business on line and was please by their friendly service and knowledge. When I need parts in the future I will be sure to return.
Dave C
3/29/2017
I was very pleased with not only this but all of my purchases from etrailer over the last few weeks as I restored and added brakes to the axles on my old equipment trailer. Not only was etrailer the source for all the parts I needed but also the source of the information I needed to make informed product choices along with educating me on how to do the job myself. Saving me alot of $$$$. etrailer.com seems to be the best in the business and obviously not by accident Thank you VERY much James
James E
3/29/2017
The items were as ordered and received in a fair amount of time, they were packaged okay, I have already installed them and they are working out great. This company has good pricing and okay shipping costs. This company is great at what they do. Thank you for your time and efforts in this matter.
Marty L. Rivera
3/29/2017
Good product, fast shipping, very helpful salesperson. I had to make an addition to my order after the first one was placed. Bill was helpful and the order shipped quickly.
Martin M
3/29/2017
working with Chris was wonderful. . Mirror face was back ordered, I was well informed as to its delivery date!!
Richard A
3/29/2017
Great selection. Easy to manage site. Very timely delivery. All products received as ordered.
Jim G
3/29/2017
Received my order right on time. Perfect, Great and only place to get ur parts. This is my second order from etrailer.com and I will definitely order again. 100% Top notch products, only the best will do. So glad I found this place. CAMPING NEVER STOPS WITH etrailer.com
James A.
3/29/2017
Product was fine and did what it was supposed to do.
Joe Klein
3/29/2017
Very helpful support staff.
Peter Kotlarek
3/29/2017
The proper part shipped timely. Good support from the net site. Good price - will be happy to order again.
bb
3/29/2017
Excellent, would buy more products.
KEITH
3/29/2017
My hitch and wire kit shipped fast. I was kept up to speed on when it shipped. The wiring kit was not the correct one and etrailer shipped the correct one right away and provided a pre-paid label for the return of the incorrect one. The hitch is high quality and looks great and I saved $300 from the OEM one. Directions for installation are right on and easy to follow. In my book I would recommend etrailer to everyone
Joe E
3/29/2017
Item arrived on time and in perfect shape. Best price for this item on the internet.Another great purchase from etrailer.com!
M.G.
3/28/2017
Very satisfied with the product and the service!!
Jason
3/28/2017
Delivered quickly packaged in good condition. Have not installed so cannot comment about that. Good company to deal with
Patrick M
3/28/2017
The only bad thing is that I haven't used etrialer sooner.. The service,the knowledge, best of all the price!!! I'm a costumer for life thank you e!!
Will S.
3/28/2017
Replacement key worked as designed. It amazes me what is available from etrailer. It got here quick and as always the shipping was very reasonable. Thank you etrailer!
ibmbob
3/28/2017
Great product. Fast Shipping.
Andy M.
3/28/2017
Fast delivery and product works as described. Will do business again.
Ron P
3/28/2017
I just had my hitch delivered today and so far I am very happy with everything. Ordering was easy, the customer service was excellent and shipping was fast. I am taking my vehicle to my garage for installation later this week. I am already a repeat customer and will shop here first for all my towing accessories. Thanks!
MichaelW
3/28/2017
Both products arrived and are what I expected. Easy ordering and fast delivery. 2nd time buying from them and will do so in the future if needed.
Excellent
3/28/2017
I purchased a hitch and a wiring harness kit from etrailer. Both were of excellent quality and easy to install. The wire harness was especially easy to install with simple plug in connectors and one ground wire to attach. I will definitely be buying from these folks again in the future.
Terry P
3/28/2017
Great product and always great service from etrailer.
Nick O.
3/28/2017
This tire and wheel are a spare for my 6 x 12 utility trailer. I mounted it with a mount also purchased from etrailer and secured it with a wheel lock I also purchased from this website. I have made many purchases from etrailer for my boat, utility, and Airstream trailers and have always been very satisfied with every aspect of all my purchases. This business is a KEEPER! Purchase with confidence.
Jon C.
3/28/2017
Very satisfied
April touponce
3/28/2017
Very happy with service and products
April touponce
3/28/2017
The product was delivered as scheduled and was exactly what I ordered. I have never had any problems getting any orders or information from etrailer. The people are courteous and very knowledgeable.
Ken Hulsey
3/28/2017
I received excellent service placing my order!! The products were exactly what I ordered and I am well pleased with them,
Tommy L.
3/28/2017
Had to replace some faded out clearance lights on my trailer. Snapped the new ones right on. You guys always a good to deal with, including the videos you have on some installations. They were really helpful when I had to install my trailer brake setup on my truck! Thanks Hal
Hal
3/28/2017
My order wasn't processed for a few days after I submitted it, so they called me and said they would send it with expedited shipping free of charge. I received it when it was promised, and had it installed within 30 minutes.... piece of cake! Thank you.
Curt P
3/27/2017
Outstanding quality when I order items! Staff is incredible! Shipping is always on time! I spoke with "Kim" ...as she is above being "Stellar"!!
Thomas
3/27/2017
The key came promptly in the mail, and it fit perfectly in the tool box. I would highly recommend etrailer.com as a great source for trailer related products.
Ed
3/27/2017
Haven't been able to install the lights yet, a dry fit, and appearance look outstanding. Will definitely use etrailer in the future. Outstanding customer service.
Jim L
3/27/2017
As always you're products are great! Videos are great! I will purchase from you again!
Paul f
3/27/2017
This is a well made product. I failed to order the required diode kit for the application I was using it for, so it did not work right away. I have ordered the diode kit and fully expect everything to be great. The customer service is extremely good and friendly. They really want to make sure customers are taken care of.
Fred G.
3/27/2017
Fast response great price
Rick S
3/27/2017
Great price, quick response and great customer service
Rick S
3/27/2017
The team at etrailer is great to work with when searching for repairs for our toyhauler. I ordered the replacement pieces for our loft ladder. Our RV is older and I found it difficult to find the exact product I needed... These worked just fine once I realized I would have to reuse my screws from the old pieces as the new screws are course threads (probably for a different ladder) and my ladder had fine threads. My ladder now is as good as new. The customer service though was exceptional.
Trish
3/27/2017
Quick delivery. Appreciate the service
Sean
3/27/2017
It was exactly the part I needed. Put my vehicle information in and it showed me the part number. I was extremely please and have placed a second order.
Dave
3/27/2017
Hi Tommy, the pair of tires and wheels I purchased from you for my jetski trailer are working perfectly and are still looking exceptionally fine??...even after a year and about 4000 miles. Tommy, you and the rest of the etrailer folks were great to work with, very courteous and extremely punctual (from the ordering process to my 'front door' delivery) !!! Thanks for all your 'GREAT'service, Tommy!!!?? You have a customer for life ??!!! Michael H. Littleton, CO. / Tavernier, FL.
Michael H.
3/27/2017
Had a great experience with this order. The fit was perfect and the quality excellent. Delivery was much quicker than expected. I would highly recommend using etrailer.
Michael B.
3/27/2017
Product was exactly as expected. The detailed info, photos, and videos on the website are awesome for determining the correct product.
Randy K
3/27/2017
Etrailer has literally the best customer service I have ever had. I even got a call that my order was processed and in route - from a real live person. They have always had everything I needed and great guides to make sure you are not ordering the wrong item. I will definitely be back! Perfect job guys and gals!
Dennis
3/27/2017
Awesome service! And THIS is why your site will be my go to for all my trailer needs! I will also send anyone and everyone your direction that I can!
John A
3/27/2017
QUICK SERVICE, QUICK SHIPPING AND a FRIENDLY and helpful staff.
BOB S.
3/27/2017
I needed a spare locking hitch key. Found it at etrailer, ordered, it showed up. The end.
K. Dunkle
3/27/2017
I received my order in a very timely manner with the least expensive shipping as I was not in a hurry. It was packaged well and was EXACTLY what I needed. This is the only place on-line I could find this accessory. I would order again from this company if needed. I would also recommend this company to anyone based on my recent order. Good service.
Kelly D.
3/27/2017
Everything shipped fast and are excellent products.
Rich O.
3/27/2017
I haven't taken it out of the box yet but I ordered it on Wednesday and it was here on Friday! Now that's fast!
Charles Miller
3/27/2017
Very quick and easy order process. Great customer service help. Arrive quicker than I thought. Thumbs up for etrailer. Highly recommended
Alan
3/27/2017
Excellent services tracking and product Super fast delivery - keep up the great work Guys - couldn't ask for much more Fantastic company - I'll be back for more!
Dan S.
3/27/2017
This was by far the easiest on-line order process I have ever experienced. Not only was the process simple and the deliver very quick and correct but, the phone support for my questions was the best. The staff @ etrailer has the knowledge and the skill needed for success. I will recommend etrailer to anyone who needs towing accessories. Thank you very much Kenny Estes
Mr Estes
3/27/2017
This was the 1st time I ordered anything from etrailer.com. They offered the best price on both the product itself and the shipping. The website is easy to navigate and the product was delivered as agreed. I chose the least expensive shipping option and the product took about a week to arrive. The only thing to be aware of is that the tracking for this shipping option was pretty much non existent. But I'll take that any day for the rest of the service.
David C.
3/27/2017
I have purchased several items from etrailer and have always been very satisfied with there parts and there service. I have never had the pleasure of talking with any of there reps,because they do such a great job of describing their parts with videos and knowledgeable people it makes the job easy. When you live in a small town you can't just go down town and buy a new set of spring hangers or a new spring, but with the push of a button you can usually find what you need and it is priced fairly.I am a very satisfied customer. keep up the goog work etrailor
Lavern A
3/27/2017
Exactly as described. Great service as usual from these folks!
Constance F
3/27/2017
The product is excellent and the timeliness of the shipping by E-Trailer far exceeded my expectations.
Deb K
3/27/2017
Helpful etrailer CSR and the tires showed up quick. Looks like a great product. SO far so good.
Andrew
3/27/2017
I ordered and received my part within 3 days, Daisy from eTrailer was very friendly & helpful when I was placing my order. Stacey kept me up to date with all my invoices & tracking info for my purchase. I couldn't have been more satisfied when I received the product with quality of it and how very quickly it came. I saved them as a favorite for vendors on parts resourcing! Thanks again!! Bruce
Bruce J
3/27/2017
PRODUCT JUST AS IT WAS CLAIMED TO BE. I'LL BUY FROM THEM AGAIN!!!
CHARLIE G.
3/27/2017
Great prices, fast service and parts came faster than they had estimated. Constant email up dates are much appreciated. Everything came as ordered in perfect condition.
KM
3/27/2017
Products I bought from Etrailer were shipped quickly. Was replacing existing lighting and went to the led lighting. Description of part was accurate. Good choice for me. Price was better than I could get locally. Good company to do business with.
Randy B
3/27/2017
Love the kit. Great quality. Called customer service for clarification of part number- very knowledgeable & friendly. Very satisfied. Thanks eTrailer!
Kim B
3/27/2017
All the lights that I bought were the right fit as advertised and work. I purchased more that I needed because of damage that occurs. I am trusting that the spares will be just as good. Thank you for a good product and ease of ordering and site navigation.
AlanV.
3/26/2017
I called etrailer to make sure what I wanted was the the right product for my truck. The consultant was very helpful and polite. I ordered over the phone and received my four days later. I will order from etrailer again. I was very pleased with their service.
Ray D.
3/26/2017
Perfect replacement for my present connector. Spring broke on the other one. Videos on the eTrailer site were very helpful. HmS
Hank S.
3/26/2017
Product works perfect. Plugged directly into the vehicles factory harness with no cutting. Comes neatly packaged with short and to the point instructions. Great product and great company to deal with. Will be dealing with etrailer in the future for a hitch for the wife's car.
Tyler
3/26/2017
Exactly as described, Fast shipping & great shipping rates! THANKS!
Bob H.
3/26/2017
Remote control of blue ox brake buddy was defective when rcvd. One call to Etraler and a new one sent free of charge along with a pre paid return label for the defective unit. Service was great so I give 5 stars.
john wilson
3/26/2017
I don't know why my trailers are always getting beat up but etrailer always has good products that work at an affordable price. Thanks etrailer
R Suda
3/26/2017
All products that I have purchased from etrailer have been excellent. Product and prices are excellent.
Jdf
3/26/2017
Just what I needed at the best price! Shipping was fast too! Thanks!
Jeff
3/26/2017
Great customer service and support ...exactly what I needed. ..will definitely shop again
John B.
3/25/2017
Product was not in stock and took a few weeks to get. Communications were good regarding the status of my order and estimated time to fill.
Ernie H
3/25/2017
Great product, as described, shipping was faster than I paid for. They went out if there way too make this an enjoyable purchase. I would not think twice about recommending them or buying from them again. Thank you!
Jeff T
3/25/2017
Great product and fast service. I will be back I have other trailers and I have told several or maybe even many people about you. Thank you so much These were mostly bearings and seals for a heavy trailer so I don't have any pictures. Take my word for it though with them
Jeff Bonifield
3/25/2017
Product is exactly as portrayed and defined on website. Was contacted promptly with any delays, delivery date. Highly satisfied.
Gary S.
3/25/2017
Great product....great price.....great service!
Jim S.
3/25/2017
This spare tire cover for our travel trailer really dressed up the unit. Your product was the quality we were looking for and the cost of the item was below a few other businesses I looked at. Excellent service Thank You
Ernest S.
3/25/2017
Product is great, and works as advertised. Service was top notch. Great experience
Trent
3/25/2017
Quality construction. Adequate assembly instructions. Etrailer helps you find the right combination of components to do the job. Professional, friendly service.
Richard
3/25/2017
Great products Extremely Safe shopping Awesome FASSSSSSST shipping too Great Communications !!!
Dale P Baker
3/25/2017
What can I say that will be above the excellent service about the best products etrailer produces and markets. Just thanks for your quick response and service.
Carroll Wilkes
3/25/2017
Great website, great service, great product and pricing. I am very happy with the shopping experience with etrailer.
Raj
3/25/2017
Nice, new and fast.... Thanks
Dan M.
3/25/2017
The website had all the specs that I needed to find the right hitch for my truck. They also have videos about the product that were very helpful. They were also very good in keeping me up to date on the tracking of the product during shipment. Overall excellent experience.
Austin lutz
3/25/2017
Fast and Great Service. Fit perfect.r
Rick A
3/25/2017
I need a couple of spare "L" brackets for the weight distribution hitch on my truck. eTrailer had them in stock and they were here fast. You can' beat eTrailer for product selection and service.
Dean R.
3/25/2017
Just like OEM products at a third of the price
Phil n
3/25/2017
We always order from etrailer.com because they have proven to supply excellent products that are accurately described so we get the right thing every time. Prices are fair, shipping is super-prompt, and they are very helpful when needed. Thank you etrailer.com for always performing!
Larry Johnson
3/25/2017
Fast service
Cameron
3/25/2017
Product was exactly what I ordered, received it in a timely manner, I will use this company again
Terry
3/25/2017
Product arrived in about 5 days from time of order -packaging was done well -product fit as advertised . Excellence service -have order several other items for RV and will continue to use this supplier. Thank you
don
3/25/2017
at present I am unable to rate the product, I have installed it but have not driven my rv but the product looks great and seems well built I will say that as always etrailer is an excellent company to deal with and I will continue to shop with you. the product arrived a lot sooner then I thought it would.
george b
3/25/2017
All I can say is how impressed I was with both the information and phone help I received in this purchase. Everything that I asked was answered, everyone was super nice and knew what I needed for my replacements. That and a great price!
Garrett
3/25/2017
Woks perfect! Great quick service from Etrailer!
Jeff T
3/25/2017
Woks perfect! Great quick service from Etrailer!
Jeff T
3/25/2017
Great Service.
Southern Oaks Farm
3/25/2017
Great service and very quick delivery, coundn't ask for better service THANKS!
Jim A
3/25/2017
Super fast shipping,all parts are exactly as shown,good prices!
Joe W.
3/24/2017
Exact fit! Fast shipping. Great company to do business with!
Mitch
3/24/2017
The parts fit great and etrailer staff was great to work with.also prompt shipping I received my parts a day early thanks etrailer
Virgil
3/24/2017
i not only ordered the cover but also a demco 16 k auto slide hitch kit.started by asking for suggestions for a hitch.was answered very professionally by Jeffery L.placed the order with Jordan F. also Susan H. Sarah H were of the utmost help with questions / and fast solutions ! thank you all.would not think twice about recommending e trailer to any one. i will be back when the need arises for sure!
Buddy R.
3/24/2017
Perfect. Exactly what I wanted. Quick delivery. Great price. Couldn't ask for more!
Ron B
3/24/2017
Came quickly, well packed and exactly as ordered. Thanks!
Pete S
3/24/2017
etrailer.com was the only site that had the correct info for this cap. Shipped quickly and priced reasonably.
Mark S.
3/24/2017
Good quality, fast shipping. Part fit perfectly.
Great part
3/24/2017
As Described Fast Shipping, Fair Price
Dale H
3/24/2017
Great service!
JZ
3/24/2017
Excellent experience excellent price product was delivered fast and as advertised. I will be looking first to etrailer for any of my future rv restoration needs. Rick
Rick
3/24/2017
I have been very pleased with all the products that i have ordered from etrailer. The delievery has been faster then i had anticipated. I highly recommend anyone that is looking for trailer products, to look around on your web site first.
michael H.
3/24/2017
Ordered 5 days ago, came in today. Installed in less than an hour with no issues. I included a pic, but as promised, you can hardly see the hitch on the car, but look close, there's a little reflection below the license plate. Great company, fast shipping and they communicated well after I ordered, including a follow-up after I received it. I definitely recommend etrailer!
Ed H.
3/24/2017
Products were delivered swiftly and correctly. Further, Etrailer online customer support wrote me direct emails each step of the way detailing when my items shipped and arrived. Truly a great company with its customers as a primary concern. Thanks Etrailer!!
Brian W.
3/24/2017
The fit was very good, and it is holding up just fine. I'm happy with the bumper and the service was very good. I will order from etrailer again if I have need of anything they sell.
James
3/24/2017
Web phots are always good, shipping is on time and I always have the best customer service from Laura and staff at etrailer. Thank you Allen
Allen
3/24/2017
Excellent product! Fast shipping and great customer service!
Matt Poulin
3/24/2017
GREAT TECH SUPPORT AND SERVICE. PROMPT DELIVERY
Dan
3/24/2017
Everything I have ever ordered from etrailer has always been high quality and exactly what I need. I ordered on a sunday and they were delivered wednesday, something that never happens out here in the boonies. They are very helpful and I always recommend them to my friends.
Tim M.
3/24/2017
Good fast service and quality made key. Will plan to use etrailer again when I need a key or other products that may be available.
Chris B
3/24/2017
Very pleased w/ personable service and assistance. Product price, timely delivery, and correct item...hurray!
Vickie G
3/24/2017
Service was prompt and courteous. Even for an item that was on back order, I received periodic updates informing me of the shipping progress.
Jeff F.
3/24/2017
Good customer service. Great product, works as advertised.
Steve T
3/24/2017
Thanks guys for the great service and website. It was very easy to research items and cross reference items. Used regular shipping and had it in 3 days. Very HAPPY!!
Doug M
3/24/2017
great product,great price,fast delivery.Would definitely buy again
Mark B
3/24/2017
Customer service was great the items arrived on time, will buy from them again
John W
3/24/2017
Great product, exactly what I need with very fast shipping, can't beat the price either, will be recommending and using etrailer again
Jake m
3/24/2017
George was great ... Expedited my shipping even faster.
Robert W.
3/23/2017
Timely delivery time,very good prices
Dallas B
3/23/2017
Great price and fast shipping. I will order here again.
Neil S
3/23/2017
Great products and price
Kem D
3/23/2017
Very happy got order promptly all good!
James H
3/23/2017
Everything was right on time, great sales people. All the bearings, seals, and races fit nicely.
Jerry s
3/23/2017
Product looks great. Have yet to install but if it's as good as the other products I've purchased from etrailer I expect a simple install with great results.
Earl S.
3/23/2017
Excellent product. Fantastic service. Lightning fast delivery. What else is there to say. Thanks
Les S.
3/23/2017
I revieved my package and everything looks good just have to install it. Love ordering from here. I ordered my hitch from here and it got here quick just like the wiring. will definately keep ordering from you when need too
John Beattie
3/23/2017
Just as described , great parts, great ordering, arrived in great time
Travis
3/23/2017
We will definitely buy from your company again.
Randy Poore
3/23/2017
It arrived prior to my deadline as promised. There were no instructions in the Coachlink box but I found them on the web easily enough. I have made three purchases from etrailer and have leaned on them with questions and for technical support. Messages are returned very quickly and they always are helpful. Prices are competitive. I try to order from etrailer whenever possible as they are very easy to work with and are always available with help if needed. Great company and people.
RV Steve
3/23/2017
All items were received within three business days of placing the order and were easily tracked from the tracking site etrailer sent. They were packed well and received in great condition. Thank you for the great customer support and speed of delivery. I will use etrailer for my future needs.
Mike Regner
3/23/2017
Great customer service very helpful Great price Excellent product
goldendale exhaust
3/23/2017
Etrailer had the Thule parts I needed in stock and shipped quickly. Excellent customer service and post sales follow up.
Bill N.
3/23/2017
I got the right product and quickly , I will buy from here!!!!!
Scott R.
3/23/2017
Great product. Super fast delivery and I loved the email confirmations for both when the item was shipped and when the item was delivered. I will definitely use etrailer.com for future purchases.
John M.
3/23/2017
great service shipped same day fit perfect. if you need trailer parts etrailer is a great choice
RAY HENSLEY
3/23/2017
I ordered this, and other parts for my latest travel trailer. I put the exact same parts on my previous trailer two years ago and everything worked perfectly. That is until the flood. Etrailer had the best prices two years ago and still does. Shipping is still fast. Thanks.
JW
3/23/2017
All products ordered were as expected and did the job. Thanks
Tim S
3/23/2017
PERFECT AS NORMAL
DAN CRULL
3/23/2017
Excellent product and fast shipping.
Darrin
3/23/2017
Ordering my parts was very easy and Service was great. I was having a hard time trying to find the correct package of parts. Had just what I needed and at a Good Price!!
Rusty
3/23/2017
Excellent Quality. I have not installed it yet, but I know it will support anything I will ever need. Etrailer customer for several products now. These guys rock. Fast Delivery also!!
Scott
3/23/2017
just what we needed
myronm
3/23/2017
not only a great item but exellent CUSTOMER SERVICE!!!!!!
Jeff McDonald
3/23/2017
Understood there was a wait from the manufacturer. I was notified. Once you received it i was notified again. Great job on keeping me posted. Got it and it's just what i needed. Thanks!
Aaron h.
3/23/2017
I tried finding these springs on both [sites] with very little luck. I'm glad I googled it and found Etrailer. The seller on [site] wanted more for shipping then my whole order was combined at Etrailer plus I got my order in 3 days. Great price with great service. I will definitely come back.
Ron S
3/23/2017
I ordered the wheels on Saturday and received them on Wednesday. Amazing....and all with free shipping. The wheels are fantastic. they will make my Casita look really smart. Can't wait to get them mounted. You guys are the best. I'm an Etrailer fan for life.
Dale C.
3/23/2017
Excellent very pleased ---very pleased dealing with etrailer
Dennis L
3/23/2017
Wow, the right product the first time and delivery was very fast. Thank you for great service
Guy H.
3/23/2017
The draw tite hitch silencer arrived on time and I installed it in a matter of minutes. I watched the installation video which was truly very helpful. I installed my draw tite hitch and wiring harness earlier in the week with the aid of the videos. I am completely satisfied with the product and the service from etrailer.com and have already recommended them to a friend.
Gary R
3/23/2017
Quick and fast delivery. A+++++++++++++++++++++
Joe R
3/23/2017
I was very happy my order was delivered within a week . I'm very appreciative
Lynnette
3/22/2017
Delivered quickly and in good shape. Everything was just as we ordered.
Randy M.
3/22/2017
I REALLY LIKE THIS PRODUCT. I DON'T HAVE IT INSTALLED YET SO I DON'T HAVE PICTURE INSTALLED. I WAS IMPRESSED MORE WITH THE WAY I WAS TREATED BY YOUR COMPANY. JANICE WAS VERY HELPFUL AND VERY CONSIDERED ABOUT WHAT I WANTED AND SHIPMENT WAS VERY PROMPT. THANKS FOR ALL YOUR HELP IT MAKES FOR A PLEASANT DEAL AND I'LL RECOMEND TO OTHER PEOPLE. LAWSONWHITETAILS RANDY LAWSON
Randy L.
3/22/2017
Once again.... excellent job. Order arrived timely and well packaged. Thanks and we will see you again soon.
Mike T
3/22/2017
Great service with quick shipping. I'll must definitely use your site again. Plan to use these with our new motorhome.
Rob L.
3/22/2017
What a great experience. Etrailer is a great company that knows what customer service means. Thank you for the quick delivery and the install video made installation a breeze.
MIkeS
3/22/2017
I found etrailer online while looking for a replacement lens for a taillight on my camper. Their website was easy to navigate, making it easy to find the part I needed. Called to place my order and the staff was friendly, knowledgeable and professional. Price was very good and the part arrived in three days. If you need a part for your trailer or camper, I highly recommend using these guys.
Bill Adams
3/22/2017
Items fit perfectly. Fast shipping and great communication. Will definitely buy from etrailer again!
Dave B.
3/22/2017
The product I ordered showed up quickly at a great price and is heavy duty. I would highly recommend etrailer to anyone.
Chris C
3/22/2017
Etrailer had what I wanted at a very reasonable price. I was impressed by their shipping and handling charge. It was very realistic. Not loaded down with a lot of surcharges and add ons. Whenever I have a need tat Etrailer can satisfy, they will have my business.
David M.
3/22/2017
Wanted trailer hitch locks that were keyed the same but had a problem that I did not order them that way on the original order. Called to let them know and ask what could be done and before I could hang up the phone new locks...."keyed alike"... were on their way. Great company with GREAT customer service!!
Albert G
3/22/2017
Looks good, arrived promptly.
fred
3/22/2017
Delivered on time and the product was as expected.
Jason
3/22/2017
etrailer was super responsive to my many questions regarding this product and enabled me to make my decision quickly, great company to deal with. Can't wait to use my new bike rack!
Thule Archway XT 2-Bike Rack
3/22/2017
Tires and rims arrived in a timely manner. We were kept informed of the order as to when it would be shipped. Products were exactly what we ordered and in excellent condition. Placed on trailer the day we got them. I highly recommend etrailer for all your auto and trailer needs.
Terry T
3/22/2017
Excellent help and very quick delivery.
Sonney
3/22/2017
This is exactly what I wantet. great customer Service!! Thank you!
Excellent
3/22/2017
Well made, delivery date was on time ,sales representative was excellent,very happy with it
Rod
3/22/2017
Products appear to be high quality. The order was correct and I received it in a reasonable time frame.
William C
3/22/2017
Easy ordering. Fast delivery. Great experience.
Richard C.
3/22/2017
excellent product. always a pleasure to deal with etrailer. customer service is also 5 star. has the fastest shipping around.
danny r
3/22/2017
These products do what they said they do. Why I bought them from eTrailer is because they looked at it from my point of view and helped me make the best decision for me
J Martinez
3/22/2017
I could have bought this anywhere. I went with eTrailer because they helped me make the best decision possible. This is the best product for MY usage and I can appreciate that they looked out for me.
J Martinez
3/22/2017
In my original order for a 4" trailer hitch pin, the matching clip was missing (could have come out of the box during mailing). Company promptly mailed me a replacement. It's a small thing, but to me, this demonstrated a commitment to customer satisfaction.
John L
3/22/2017
Worked out as I expected
Al
3/22/2017
Outstanding! Product delivery ontime! Took 30 minutes to put on and I was off with my first load! Customer service EXCEPTIONAL!
Dave T
3/22/2017
Parts arrived as ordered and delivered on time.
Mike.R
3/22/2017
Our purchase with Etrailer was as smooth as can be expected. Although our product was not in stock at the time of ordering we received prompt notifications of our order status and expected delivery. All of our emails and questions were answered within a few hours. Overall our experience using etrailer was positive, timely, and cost effective. We will be returning customers.
Bell Construction Co., Inc.
3/22/2017
Easy shopping on the website. Reasonable pricing and quick delivery. Will shop here again.
Lee L
3/22/2017
We had difficulty turning in our 5the wheel trailer to get fixed due to not having the correct part to have the hitch installed. We ordered the hitch rail kit from Etrailer and we received it just on time even if we had the billing information incorrect the first time our credit card was used. Their staff was very helpful in helping you find the product that you need. Overall, highly recommend Etrailer.com!
Cess H.
3/22/2017
Great inexpensive replacement and I received my order in two days. Etrailer always exceeds my expectations.
Brandon J.
3/21/2017
I received exactly what I ordered and the items arrived on schedule. Thank You Geno
Geno H
3/21/2017
Great product. Etrailer was great on the shipping as well.
Jeff A
3/21/2017
Great brakes great service!
Ron B.
3/21/2017
Parts came fast and are still working great.... Thanks Etrailer....
Jordan Briere
3/21/2017
I received everything I needed and in a timely manner. I love eTrailer's approach to customer service.
Jeff N.
3/21/2017
Great product and great service
Rich D.
3/21/2017
I ordered the Thule rack cover screw and etrailer was the cheapest in town They also shipped it immediately after I placed the order. I will use them from here on out.
Hector D
3/21/2017
These particular trailer tires were difficult to locate. I was fortunate to locate them at etrailer.com. No other tire manufacturer had an 8-ply tire of this type. In addition to finding the best tire available in this price range, I received the utmost in customer service. Chris was extremely helpful in my transaction, and I would highly recommend the tire and the company. I was very happy with the price & exceptional delivery.
GREAT TIRE & CUSTOMER SERVICE
3/21/2017
Fast shipping, exactly what I ordered.
Jennifer J
3/21/2017
Great hitch at a great price,fast shipping and follow up to make sure we were happy was nice also. we will gladly deal with Etrailer on future purchases
Lee L
3/21/2017
Good website, fast service, great company to deal with.
Jim Y
3/21/2017
This is the 2nd item we've ordered from eTrailer and have been very pleased with the service, the shipping speed, the follow up customer service and of course the products themselves. Thank you!!
Amber
3/21/2017
Shipping was fast all parts right and good great packaging no damage
Don l
3/21/2017
Product just delivered and haven't used it yet. The service from etrailer was very good. Because of that I will purchase from them again.
Bill
3/21/2017
Received the product I ordered in a very timely manner. Entire process was very smooth and was informed of all matters regarding to this order at every stage.
Dave B
3/21/2017
Great experience; ordering is easy. Shipped as expected; no issues.
Charles
3/21/2017
great service and Products
Scott A
3/21/2017
Received product promptly, very satisfied with quality and etrailer!
William B.
3/21/2017
Seals still working after one year. Surprised by the follow up. Great customer care.
Robert
3/21/2017
ARRIVED JUST AS ORDERED AND CUSTOMER SERVICE REPLIED AND WAS VERY HELPFUL WHEN I HAD A QUESTION
GLENN D.
3/21/2017
Great product. Excellent service. Thanks....
George
3/21/2017
I have made 3-4 purchases from etrailer and I am always completely satisfied with the quality of the items. The items always arrive by or before the date promised. This is my first stop when looking for parts and their videos are extremely helpful.
Tom P
3/21/2017
Great product, even better service.
Brent C.
3/21/2017
Another great product from eTrailer! The tripod is just as it is described, and eTrailer had the cheapest price I could find!
Online buyer
3/21/2017
Items were as described and received in a timely manner.
Dave C
3/21/2017
Good price and fast shipping even with being across almost the whole usa thanks! will order from again when I'm in the market for somthing.
Korbin pedrini
3/21/2017
Nice cover, fits 205/75/15 perfectly, With standard shipping item arrived in 4 days. You never go wrong with etrailer!
Jack S
3/20/2017
So, when I ordered my stuff I noticed that the cost wasn't charged to my bank. I called to see if my order had been canceled but everything was gathered. Just got my stuff today (a day early) and I everything looks great! If it wasn't 9 at night...and raining I would be outside throwing everything on my car! Great customer service too! I'm not sure why bad reviews are coming in.
Your Boy D
3/20/2017
Very happy with the product and service from etrailer. Will definitely use the site again.
Jon
3/20/2017
Again thank you for your help in getting the parts I needed for my trailer. I had no issues in getting what I needed and it was right the first time. I was able to rebuild my hydraulic brake acuator with a little help from your installation videos. Thanks again.
Armando
3/20/2017
Needed a part for my BAK tonneau cover, saw etrailer's web site and placed the order; I appreciate the immediate order confirmation and shipping (regular mail & still went out 4 hours later, arriving in Alaska 3 days later.) An obviously great culture of customer service here.
George
3/20/2017
Exactly as expected. Quick delivery and good service
Jim R
3/20/2017
no other place could find it. these people are great!
Jim G
3/20/2017
I haven't had a chance to install my trailer hitch yet but the shipping was very fast - only a couple of days - and the installation videos are thorough and good. I'm looking forward to getting this thing on my car when the weather warms up a bit.
Carl F.
3/20/2017
Great service. Fast delivery excellent product great pricr
Triy
3/20/2017
Service was excellent...Dilisa was great!
Steve
3/20/2017
I didnt purchase this product, what happened was they sent this after I informed them that this part was missing from the Thule bike rack that purchased. Anyway this product fits well to Thule bike rack but this wasnt the reason i gave this a five star. More so, its the customer service that they have. They are so prompt...
Ariel
3/20/2017
Received the product in a timely manor and installed it. Every time I hooked the toad all the lights worked the proper way. I only towed with the Motorhome on several trips and I am looking forward to another traveling season. Thanks ETRAILER.
Roy
3/20/2017
Went on easy and worked great .
otis m.
3/20/2017
THESE GUYS ARE GREAT. THEY ALWAYS HAVE WHAT I NEED AND GET IT TO ME WITHOUT ANY DELAY. DEFINITELY THE PLACE TO GO FOR TRAILER PARTS AND ACCESSORIES.
DAVID G
3/20/2017
Great service, quick shipper and good to do business with. Thanks
KJ
3/20/2017
Got here quick!
Rob G
3/20/2017
I ordered a bolt on hitch and custom wiring kit. Everything installed very easily. A true fit and with no parts leftover. Always a good sign.
Deane Pitmon
3/20/2017
The product it is in good condition and it well fitted They process and deliver so fast.. Thank you so much for your services
Johnathan le
3/20/2017
What a great experience. The price, shipping and products were excellent! I have told friends about this website and they have thanked me for telling them about it. Do the same for your friends.
Scott C
3/20/2017
Product was exactly as described! Price was unbelievable! Way better deal than any other store! Shipping was very reasonable, and fast! I will be buying from etrailer.com again!
PJH
3/20/2017
Interiors lights I have not install them yet but the packing was great no damage shipping took only two days will be order more thing Thanks Terry
Terry Reaves
3/20/2017
Just ordered hitch receiver. Was shipped very fast. Easy instructional video, saved about $300 doing it my self. Highly recommended. Thanks etrailer you guys are professionals
Eric
3/20/2017
Brakes fit perfect made my job real easy. I will order part from you anytime I need something. Shipping was fast. Also very helpful with couple questions I had. Good price.
Kent m
3/20/2017
Fast shipping great packaging
J
3/20/2017
All went well...all aspects. Material selection, availability. Shipped right away. Tracking updates...would recommend.
P. Johnson
3/20/2017
Good products, great customer service! Wouldn't hesitate to recommend these folks to friends and family!
David H.
3/20/2017
Prompt delivery of the part requested.
Grant Bennett
3/20/2017
Thank you for getting this done, Ellen. You provided excellent customer service. They should give you a raise.
Daryl Z
3/20/2017
Haven't had a chance to install the new wheels on the trailer, but shipping was extremely fast and they look great!
Dunbar B
3/20/2017
Product was delivered in excellent condition. Also was well informed on my order shipment and delivery. Thank You
Russell R.
3/20/2017
Exactly what I was looking for..Thanks. Will definitely order from you guys again.
Tony G.
3/20/2017
Item works great.etrailer is great to work with they keep you informed about your order and really appreciate your business
Roger
3/20/2017
Excellent
joe t
3/20/2017
Fast shipping.easy transaction. Will order from again.
Js
3/20/2017
Hey great job out to etrailer got my adjustable stands in quick. Here on time to take camping. Can't say any thing bad about Product's. Very helpful over phone thanks etrailer.
S. Cole
3/20/2017
Top quality ! I'm a true believer in you get what you pay for . I'm happy with all the items I purchased from etrailer . Thier web site is very easy to navigate and find the item you need . The shipping is fast . Thanks etrailer employees for excellent service .
Robert I.
3/20/2017
This was the simplest light hook-up I have ever done. Great service ,fast delivery.
Rick
3/19/2017
I purchased the Thule Apex 4 bike rack used, but a few parts were missing. I readily found all the parts I needed, listed on etrailer's website. The ordering process was very easy and the parts arrived at my door in Florida within a few days. I recommend etrailer to anyone looking for competitively priced high quality products backed up by excellent customer service. The one item I couldn't find and would love to obtain, is the Thule name lettering that is applied to the product and which has been partially scuffed off.
Jim B
3/19/2017
Received my brake controller and cord in 4 days and everything seems to be working perfectly. This is the second time I have ordered from etrailer with excellent results.
Darrell P
3/19/2017
I have not tried the product yet but I will say the help is like no other. Rachel helped me when for a senior moment I could not for the life of me remember where I saw the the product on the web site or what it was called. She took the time and we started looking through every related item till we found it. Will post pictures when I get to use them. Above and beyond is what I would call the service. Thank you for your help Rachel.
Tony L.
3/19/2017
Great job finding the product I need. Shopping was on time. The sales people I talk were great and Polite. Great service over all. Ray M
Ray M
3/19/2017
So happy to find you. You had just what I was looking for. I also appreciate your patience & how helpful you were. I will not hesitate to call again in future. You guys are the GREATEST! Thank you again for being there
Forrest U
3/19/2017
Product arrived quickly and worked as advertised. I will gladly continue to shop with etrailer.com
Richard W.
3/19/2017
Excellent seller, quick turnaround, product as described. Thank you
Kathy S.
3/19/2017
Very fast shipping great products & nice to deal with
Michael
3/19/2017
Excellent quality and fast service.
Mark
3/19/2017
Always quick shipping, great pricing, and follow up.
Jeff
3/19/2017
Have bought 3 in last 4 yrs easy to install and excellent built products, recently traded cars and could use another one, as soon as I get the money, I will buy from etrailer
Bill 77
3/19/2017
Best web site ever for ordering
Michael E
3/19/2017
Etrailer is the best place to get replacement parts for my bike rack.
Joe Mc
3/19/2017
Very good product, easy to install and still working without fault after 1 year. Etrailer has always provided excellent advice, service and products.
Malcolm
3/19/2017
The staff was very helpful in getting me the right part. The parts arrived in less than a week and they fit perfectly!!!
Jeff Yeatts
3/19/2017
Everything exactly as advertised, excellent service, shipping, pricing, well pleased.
Larry N.
3/19/2017
IT WAS EXACTLY AS DESCRIBED. THE LENS COVER FIT PERFECTLY. ARRIVED VERY QUICKLY. WOULD USE THIS CO. AGAIN. PRICE WAS GREAT.
jack p
3/19/2017
etrailer is probably the best one stop trailer solution on the web. I just fabricated my own deck over dovetail tailed from scratch. I ordered just about everything I needed for the build. The sales staff are very knowledgeable and professional. I highly recommend etrialer to anyone weather your rebuilding your trailer or fabricating a new trailer, they pretty much have everything your looking for with very good pricing and they stand behind every product they sell.
Kyle H.
3/19/2017
I found that the service was great went out of her way to make sure I had the right parts. Very fast and the quality was excellent wish there was more company's like yours!! Thanks so much Rodney
Rodney Gericke
3/18/2017
Very easy instructions to follow and it would be impossible to not use this item as this is what keeps the bugs from entering ones camper. I know another thing, assistance with what one install anything that one orders is superior to that of any company I had ever ordered from.
James H
3/18/2017
Met all my expectations. Customer friendly, efficient, and knowledgeable... Thanks! DV
David V
3/18/2017
Sales rep made a recommendation on an alteration to our order that was a great help in delivery and final cost. Deliver was on time and parts are of high quality. Thanks 'etrailer.com' -- RB
R.B.
3/18/2017
Haven't had a chance to install this product yet but it came devlivered as described in the website video. I also just want to say that etrailer is one of the BEST companies I have ever dealt with. This my my first time using this company and their website is extremely helpful and user friendly, their prices are great, and their customer service is the best in the business. I would recommend this company to anyone who needs anything trailer related. Thank you to everyone who works there...keep up the excellent work!
Brian C
3/18/2017
ORDER CAME ON TIME & PRODUCT WORKED PERFECT.
Bob B
3/18/2017
Great hitch, easy installation, fast delivery. Thanks etrailer.com
David S
3/18/2017
Bought 2 door handles w/locks 2 sets of wheel/tire covers Excellent service, easy on-line ordering and received quickly. Nicely done! I would recommend ordering from this company.
Charles C.
3/18/2017
I ordered a ball mount and car wiring harness on a sunday and picked standard shipping and the parts arrived on friday in perfect condition. Thankyou for the quick service. Etrailer is very easy to deal with.
Mike M
3/18/2017
Products and company representatives that are true to there word are difficult to come. Thank you, Etrailer, for making this purchase and merchandise a terrific experience. And the trailer hitch vehicle attachment is rock solid!! Sincerely, Chad Soileau
Chad Soileau
3/18/2017
Fast shipping Great Price Very Happy with my order. I will be using ETRAILER again.
Jeff H
3/18/2017
Great delivery. Items are high quality and great service
steve m
3/18/2017
Love this product. Shipping and tracking were excellent! Would buy from again.
Louis A.
3/18/2017
Product was deliver like you said it would , and is just what i was looking for. The purchase from Etrailer was an excellent choice ! Thank you
Ralph C.
3/18/2017
Promotion and product description provided by etrailer is on the mark, I am completly satisfied.
Ted G.
3/18/2017
Great products and service!!
Steve
3/18/2017
Quick delivery, great product!
mike
3/18/2017
etrailer people that's where you go to buy your trailer parts and towing parts the site is easy to find the stuff. They make it a pleasure to deal with and they follow up on your order. Thanks to George J and etrailer
Rick H
3/18/2017
So far everything I have purchased has been top quality. Thanks for the excellent service. Keep up the good work
Ted R
3/17/2017
arrived as ordered in a timely manner.
Marvin p.
3/17/2017
I give etrailer.com my highest recommendation. The product I needed was in stock, shipping was super fast and communication about my purchase was excellent.
Jim L.
3/17/2017
Fair price,fast ship.Will shop with them again
Tom Ray
3/17/2017
Incredible low price, free shipping for a heavy item like a trailer hitch is unheard of wnd suoer fast delivery. How much better could it get?
David D.
3/17/2017
The product was great better than I expected shipping time was awesome got here sooner than I thought very well pleased will do business again .
Mike H.
3/17/2017
The product was exactly what I needed at a great price and the delivery was incredibly prompt. The customer service excellent and it's great to be able to talk to some one on the phone when you need to. I will definitely be back. Great company.
Andy O.
3/17/2017
Quality product (landing gear) reasonably priced girl on phone friendly and helpful would definitely buy again!
Pat s
3/17/2017
As described and installed as stated in instructions and videos. Pictures, reviews and videos are excellent at etrailer!!!
Butch
3/17/2017
what I needed best price for item and shipping and received very quickly. Have done and will do business with them again. Highly recommend. Thanks for another awesome experience.
Lisacamille
3/17/2017
This product is well worth the money for an install. It's a real time saver. Special thanks to etrailer's online installation videos.
Mark F.
3/17/2017
Good quality, fast service, Just what i needed. Thank you very much
Curtis F.
3/17/2017
Good product it is exactly what I ordered and came in a timely fashion
Randy
3/17/2017
Perfect, exactly what I ordered. Quick delivery
Jerry C
3/17/2017
Great products, great service
Slim
3/17/2017
These mirrors fit perfectly. Very easy to install. I followed the instructions from etrailer and install was a snap. The people i felt with at etrailer were fantastic. I will recommend your products to others. Thanks again!!
Ray M.
3/17/2017
Worked just as advertised
Ramiro H.
3/17/2017
Couldn't be better - great customer service
Dean
3/17/2017
While the trailer hitch I purchased for my BMW X1 didn't fit (it was suitable only if I had a sunroof, and I don't), working with Bryan and Rachel to return it with a full refund and free return shipping was handled quickly and professionally. Thanks!
Eric S.
3/17/2017
I purchased a variety of trailer accessories including hitch parts, weight distribution spring bars, electrical components, and water supply parts. What I appreciated most about eTrailer is the excellent customer service from product information to ordering and order follow-up. All the items are performing well and I am completely satisfied with the purchases made. It is grat to deal with eTrailer.
James W.
3/17/2017
I was very pleased with my order. The shipping was fast and the product was very nice.
Robin Johnson
3/17/2017
Products arrived complete and were good quality. Followup and communication were excellent. I will order from this company again!
S. Matt
3/17/2017
Great product, greater price.
Mayfield, Troy J
3/17/2017
I did not know exactly what I needed and even if it existed. I googled "kid bike adapter for Hollywood bike rack" and your site came up (kudos to your web guys). Your description was even better than the manufacturer's website and did a much better job describing what the part was and it's intended purpose. Now I can take my little girl's 16 inch bike on our bike rack. I was also impressed with your update on the logistics of getting the product to me. The tracking option was appreciated. Thanks and I will be using your site in the future.
Randall W.
3/16/2017
I purchased trailer light and still very satisfied. Thank you, and I will continue to shop with confidence.
John 7x16 enclosed
3/15/2017
very good quality & price
chuck b
3/15/2017
This connectors really make a great connection. And I really liked the trouble shooting videos. Got them quick. I will certainly recommend this site to my friends and family.
Freddy D.
3/15/2017
Appreciate the fast delivery of the chains. Very satisfied.........
Richard P.
3/15/2017
delivery was very fast product is very good instelation videos exellant would recommend to every one
brad w
3/15/2017
Product was as described. More than I needed but gives me that extra piece of mind. Part is very sturdy and allows for you to take off and store / remove / replace your safety chains. However, this has not been installed. I just received the product last night. This is my 2nd or so purchase from etrailer and just with customer service alone I will MOST definitely be purchasing again. As well as recommended etrailer to friends. Josh D
Josh D
3/15/2017
Have been purchasing products from eTrailer for years, and have found "ALL" their products excellent in craftsmanship and their support outstanding:
Fritz H.
3/15/2017
VERY PLEASED WITH YOUR SERVICE. THE PARTS I ORDERED WORKED PERFECT. AGAIN THANKS FOR THE GOOD SERVICE. I WILL USE YOUR COMPANY AGAIN.
RAY LAFFOON
3/15/2017
Excellant..very satisfied
Earl Bush
3/15/2017
Our business has purchased several products from eTrailer and every single one we've gotten has fit perfect, installed with ease, and at a very reasonable price. From the quality of their products, to their product installation guides and customer support, you cannot go wrong with eTrailer.
Ernie B
3/15/2017
Great product, Web page was easy to use and find the part I needed. Great prices and shipping was super fast . I will definitely be ordering from them again.
Jason H.
3/15/2017
Good price, excellent service
Tom
3/14/2017
They did exactly as we needed, parts were delivered fast.
Mike H
3/14/2017
Was looking for rv pluming parts.that have the hookup on parts and fast service.I will be ordering from them again.rv back on the road.thanks
Mike l
3/14/2017
Great company, great communication. Thank you !!!
J Smith
3/14/2017
Good product and excellent customer service. Easy online purchase with excellent follow up on the part of etrailer.
Richard D.
3/14/2017
Doesn't get any easier.
Scott Seal Beach
3/14/2017
Fast shipping and great transaction.
Lonny H
3/14/2017
Our initial order was lost by the delivery courier. The etrailer team made it right and tried to track down our lost package, but ended up sending a new set of lights.
SURF AIR
3/14/2017
Excellent service. Delivery was faster than expected.
Quell C.
3/14/2017
Incredibly strong, fairly priced , fast FREE shipping what's not to like ! I couldn't be happier with the service I received from ETrailer.
Bill K
3/14/2017
Everything looks good so far, when the weather improves I'll put it all together. Good company to deal with, I've used them atleast 20 times before.
Frank G.
3/14/2017
Excellent product at a fair price with really fast shipping. But the best thing is the attention to customer satisfaction demonstrated by the folks at etrailer.com. They are truly focused on the customer!!!!
Ray H
3/14/2017
Great product and extremely fast delivery!
Brad
3/14/2017
Lights work great at an awesome price! Would highly recommend. Quick delivery
Guy N.
3/14/2017
Exactly as expected. It's great having a company that provides spare parts for these racks! Etrailer is affordable and always has fast shipping.
Brad R.
3/14/2017
Can't get any better, fair price, cheap shipping, and easy to find on website. Ordered tow hitch and wiring adapters all came in complete and ready to install. Bravo!
Paul
3/14/2017
Couldn't be happier with the products I ordered, including this dust seal. Everything I ordered fit and worked just right. QUICK delivery, too.
Brad H.
3/14/2017
That was fast service and shipping . when you need it fast don't go any were else
Kansas twins
3/14/2017
Great service, great selection and great pricing. Can't wait to ship with trailer again.
Lugly
3/14/2017
Came in the time frame as stated. Workmanship looks very good. No problems on installing. Just what I needed.
Patrick R.
3/14/2017
Second order I've placed at etrailer. Great service!
Gary B.
3/14/2017
Product is great quality and shipping was handled quickly!
Tim S
3/14/2017
Product is exactly what I needed. Same as manufacturer used. Installed easily in less then 5 minutes. Great service from eTrailer. Will use them again!!!
aspiritrider
3/14/2017
I'm always pleased with shopping at etrailer.com. Good prices, good products, fast shipping. Thanks!
Dave F
3/14/2017
AS ALWAYS, GREAT VALUE FOR THE MONEY. GREAT PEOPLE, QUICK SHIPPING. I WILL
chet a.
3/14/2017
These are great tires and they are hard to find anywhere else or at the price. Etrailer's service is also great and I appreciate that you can get a message when the order is scheduled for delivery so you can make sure it does not sit on your porch all day if you are not home.
Eric L
3/14/2017
+ Exactly what I wanted + easy process + reasonable price + quick delivery Ready to enjoy the spring time with the kayaks
Bill
3/14/2017
Fast shipping and will order from etrailer again!
Roger T.
3/14/2017
Great Price, Great Shipping, Great Product, Great Seller.
Dale V
3/14/2017
Our order, exactly the parts needed for a 12 year old Blue Ox tow bar, arrived within a few days. The friendly folks at eTrailer kept me posted on shipping and arrival date.
Ben C
3/14/2017
The wheels I purchased for my trailer came exactly as advertised. They arrived sooner than expected. No damage. Great service guys.
Danny C
3/14/2017
Exactly what I ordered and needed! Fast delivery ! Great communication. Etrailer wins my business!
Ben T
3/14/2017
Works great. On time and a good price. Good service.
Gus H.
3/14/2017
came across ETrailer, kinda buy accident. But glad we found them. Bought a used camper and noticed 2-tires and rims in pretty bad shape. Surfing the web for tires we found ETrailer's page. Found the perfect tire rim set, very easy, ordered and a few days later they are here. Great tire and rim is a match to what was on the camper. Customer service is great, in touch from start to finish. Will be using this company in the future.
Harry
3/14/2017
Lost my original key while moving into a new place for my rooftop cargo carrier. Called customer service and boy, were they helpful. Thanks for making it very simple to order a new set of keys along with closing clamps. They even expedited my shipping. Thanks for making it that simple!
Replacement key
3/14/2017
Perfect as usual. Etrailer rules!
Rob
3/13/2017
PRODUCT WAS THE PERFECT PART THAT I WAS LOOKING FOR , THE PICTURE AND INFORMATION ON THE PART WAS EXACLY THE SAME AS THE PART I RECEIVE. PRONT AND GOOD MAILNG SYSTEM. THANK YOU . GUYS ..UNTILL NEXT TIME....MIAMI IN THE HOUSE,,,,,,,,,,,,
JULIO C
3/13/2017
Timely delivery
Larry O
3/13/2017
Just what I wanted . Super Fast Delivery
Dave
3/13/2017
Received on time and in good condition. Excellent fit and minimum time required to order and Receive.
Lyle
3/13/2017
Good product. Arrived in a timely manner and just as described.
Bob A.
3/13/2017
We always call etrailer, first, whenever we need anything for our Motor home or our trailer. They are so knowledgeable and supportive, it takes all the worry out of ordering wrong. They even helped us with ordering Thule carrier and cross bars! Thank You!!!!
Al S.
3/13/2017
Helped me get the correct part quickly shipped Ronny door
Phil G
3/13/2017
Looks good. Have not installed yet. Quick shipment time.have purchased from you before.nice customer service.
T maieli
3/13/2017
Product as described and love the demonstration videos, really helps with the installations.
Mike C.
3/13/2017
Bought a Firestone Ride-rite system from a buddy but he was missing a piece of one of the rear brackets and the bracket for mounting the pressure gauge and switch. So i ordered them from etrailer and I have to say the customer service was amazing both times and products are very good quality. Will definitely buy from them again.
Brent H
3/13/2017
Polite, Professional, and delivered as ordered in a timely manner. This is my 3rd hitch with these folks and I keep coming back because of the great price and service.
Balthazar Fort.
3/13/2017
CS was superb. Shipping price for the date I needed the hitch was reasonable. Hitch was delivered as promised. This I my second Curt gooseneck hitch. Very pleased. Definitely will use etrailer.com again!!!
RSM
3/13/2017
the availability of products and parts (manufacturer, etc.) are great - but the web-site is awesome, very user friendly ! stumbled on web site to find some bike rack parts - found everything I needed and then some.......customer service great !!!
Scott D
3/13/2017
I don't do reviews, but etrailer's support and the product they sold me were so good, they deserved this review.
alphaomega
3/13/2017
Excellent service. Quick delivery
Rob W
3/13/2017
Unbelievable price and service I will use them again.
Jim E.
3/13/2017
Outstanding customer service. Item arrived promptly and CS kept me informed from order entry to delivery.
Ed
3/13/2017
Great customer phone service and product delivered quickly!
Gary M
3/13/2017
Received my order quickly, and the fit was very good. I'll be using E-Trailer again,I'm very pleased
Rick T.
3/13/2017
Great product and great price!!! Very fast shipping also... Will buy from here again....
Jim M.
3/13/2017
Great product. Web site was easy to use and shipping was fast. I will use this site again.
Mike
3/13/2017
Great quick service!
Aaron S
3/13/2017
Good replacement, customer service was great and I received the order in 2 days...just in time before the weekend as needed.
Sebastian
3/13/2017
very fast delivery
toby h
3/13/2017
It arrived quickly and is exactly what I needed. Thanks etrailer.com!
Jason A
3/13/2017
The installation video was key. I wouldn't even have purchased it without that video. It made installation very easy. All necessary parts were included. Worked right away.
Curtis
3/13/2017
Parts received as promised and work great
John E.
3/13/2017
great shipping and product good install video
Tom J (NOT Mark)
3/13/2017
Website was super easy to navigate, ordering was painless and hassle free. Our hitch shipped promptly. I was notified by phone when it shipped and was also sent an email. Customer service seems to go above normal expectations. Would and will order from them again.
Dave G
3/13/2017
Perfect replacement part at a good price.
Bob
3/13/2017
Good easy website Fast shipping part installed and working great... Happy happy hapoy
Lloyd
3/13/2017
Product came exactly as described and in perfect condition. Accurate estimated date of delivery and good price as far as I'm concerned. Was hesitant about using this website but I believe I will return.
David
3/13/2017
Good products and great setvice.
Chris G.
3/13/2017
hi yes allllll goooood,, Brad
Brad
3/13/2017
Ellen was outstanding. Very informative and knowledgable. I would recommend her advice and etrailer.com to all my friends. *
John R
3/13/2017
Your products were fine, prices, service, etc fine. Your emails suck. Please take me off your mailing lists. If and when I need more products of the type that you offer, I will definitely take a look unless you keep filling my inbox.
Robb G
3/13/2017
I loved the product I got from you guys, but I ended up selling the truck I used it on a while back. You can be assured that I’ll come back to you guys when I need more stuff though!
Mike C
3/12/2017
Everything is well. The folks at your shop are great and a pleasure to deal with. A rarity in today's electronic world.
Bill B
3/12/2017
yes everything fiit and is doing well thank you
Richard S
3/12/2017
Great trailer hitch and wonderful customer service.
Dan P
3/12/2017
I have not heard any complaints from the customer, so I would assume it is doing fine. I will use you in the future if we need any more trailer accessories. Thank you!
Matt M
3/12/2017
No problems, works great. I will have you in mind for future orders.
Roy
3/12/2017
Very satisfied. Would not hesitate to order from you folks again. Thanx...
Douglas M
3/12/2017
I just looked up a set for a buddy I think he is going to get them from y'all and yes I'm overly pleased !!!
Jeff D
3/12/2017
Great item, great communication, and fast shipment!
Patty Martin
3/12/2017
They were very helpful to me I got exactly what I wanted and received it on time Would recommend anyone to try etrailer.com
Herman
3/12/2017
Was happy to find the following replacement parts at www.etrailer.com for my Yakima King Joe 3 trunk mounted bike carrier. 8890221 Replacement Chain Straps Y8890153 Replacement Cradle I ordered 3 of each, and they were just what I was looking for. Thank you Etrailer, for your reasonable prices, and shipping costs. Etrailer kept me informed via email on my order. Very satisfied! Highly recommend Etrailer!
William L
3/12/2017
As described, great price, fast shipping. Great customer service! I will definitely purchase with etrailer again!! Thanks JDT
JD T
3/12/2017
Shipped quick, and etrailer contact was helpful to insure I ordered the correct hitch. Shipped quick and everything was as advertised.
DW
3/12/2017
Shipped quick and everything looks to be in place. I have not tried them on the truck yet, too cold up here in NH right now. But have been happy with all of my contact with etrailer to date.
DW
3/12/2017
Product was perfect a arrived quickly thank you!
Richard B.
3/12/2017
Product perfect, more importantly the knowledgeable customer service & advice. Etrailer has earned my repeat purchases.
Rich L.
3/12/2017
I still have it!! I love it and it is still in excellent shape! Great product!! Thank you for the follow up and know that I will be of purchasing more from you guys.
Eliza D
3/12/2017
Awesome video instructions... quick delivery and very happy with my products...
Eric M. CPD
3/12/2017
I haven't thought about those products since the day I installed them. That's because I haven't had a reason to think about them again. They have worked perfectly since I bought them. Not only that but, your price, if I remember correctly, was as good as or better than anyone else's. Your website made my purchase easy and I can't imagine that I would buy anything that you sell from anyone else. Great product (I know your company didn't build it but,....) no hassle, quick delivery, and great service. All around good experience. Thank you for checking (great customer service).
Patrick
3/12/2017
Everything was good and I will continue to order from you all thanks
Lashawn
3/12/2017
you guys have always provided the best customer service, that's why I only buy from you guys when you have the product I'm looking for. Thanks for the follow up........ I have never had ANY company do that before, and that says a lot because I have been buying stuff for 60 years.
J Sheldon
3/12/2017
Perfect. Exact replacement for a discontinued Wesbar. Customer service was impeccable.
Fro
3/12/2017
Excellent service, perfect fit the first time. Easy to maneuver site for your trailering needs
tJ
3/12/2017
Item as described , Fair pricing , good communication , professional seller
Marvin W
3/12/2017
Excellent product and excellent customer service.
John S.
3/12/2017
The BC-temp plate helps us check bolt pattern on rims for matching to cars and trailers . Etrailer is a great place to find towing and rv products!
Dave White
3/12/2017
Great product, perfect size. Good value.
James B.
3/12/2017
Everything works great. Thanks for your business
James S
3/12/2017
excellent communications
Marie
3/12/2017
I'm sorry but as of yet we have not installed the Pollack switches. Thanks so much for the follow up though. Great job!
Beth
3/12/2017
works as advertised. installation is easy. excellent customer service before and after the sale.
Jim L.
3/12/2017
I was very pleased with all of the products I purchased from etrailer. I will definitely remember you for future purchases and I've already told my friends about etrailer.
Gene W
3/12/2017
works as advertised. set up was smooth. customer service was excellent before and after the sale.
Jim L.
3/12/2017
The parts I ordered were shipped quickly and accurately, with minimal packaging. I am very pleased with the customer service, speedy shipment and the easy-to-maneuver website. I will be tuning to you all first the next time. Thank you.
Katie G.
3/12/2017
Great Products Thank You
Randy H
3/12/2017
Thanks, helpful products for me setting up a vintage toy hauler to secure my bikes. Prompt efficient service too.
Jerry C
3/12/2017
All is well with your products!
Corey K
3/12/2017
Friendly and helpful. Great service. Good product
Rene
3/12/2017
Perfect fit, good price and very quick delivery.
Wayne R.
3/12/2017
The footpad on my Westin step rail disintegrated and after looking over Westins " lifetime " guarantee I found they wanted me to ship them the entire step rail at my expense...so...I began looking for a replacement footpad. Etrailer had the footpad and even included the metal inserts at no extra cost ( unlike other suppliers ) got it to me in a few days. I could not be happier...unless Westin had paid for it.
James J.
3/12/2017
As always Laura, the products I have received from etrailer.com have always met my need without issues. Thank you for your exceptional customer service!
Edward I
3/12/2017
The trailer electrical kit purchased from eTrailer was a gift from the electron heaven! At the video preview, I somewhat did not believe it was going to be ‘that’ easy. End result.., easier than the video described. It was so easy, the video segment tried to nearly make it like a big job.. literally… one hand-held ‘found in your kitchen’ tool, yes, it was that easy! The only disappointment… was that I did not find out about eTrailer for my last 5 vehicles.
Denis G
3/12/2017
Everything is great and working properly thanks for asking me have a good day
Roberto B
3/12/2017
Excellent service once again. Highly recommended
Jim
3/12/2017
No problems with my parts .I'm very happy with the service received
Grant L
3/12/2017
Great buy, great company . Thanks etrailer!
Dom T
3/12/2017
Yes indeed, they are exactly what I wanted and came in handy while we had a tire blowout on a busy highway. Nice follow-up by the way!
Steve P
3/12/2017
Very satisfied.
Kevin
3/12/2017
The products that I have ordered from you in the past have been very good. Your service and delivery is exceptional. Thank you for being a good company to deal with. Look forward to purchasing more of your products in the future.
Steve W
3/12/2017
I am very pleased with wheels an tires. Thank you for your great service.
Dan
3/12/2017
Thanks y'all. All was delivered as said, parts as said. 10/10, thanks!!!!!! Do not need anything as of now, but have your addy.
Gene B
3/12/2017
Have ordered products twice now. Both were as advertised and solid pieces. The service I received was absolutely outstanding. Moving forward I will always check etrailer first to see if they have what I need. Beyond satisfied!!
Dave Zee
3/12/2017
So far so good.Right size and fit.I would buy this /these products again from etrailer.com.
john g.
3/12/2017
I have not used the trailer very much but all is well.
Brett S
3/12/2017
VERY fast shipping, well satisfied.
Steve I.
3/12/2017
AMAZING PRODUCT. GREAT PRICE.
JTI0037
3/11/2017
Product was exactly as described and delivered fast. Great to work with. I'll be back !
Lima21
3/11/2017
High quality product. Also etrailer is a great company.
Sam P
3/11/2017
Fast shipping, good price, & works great.
Dick H
3/11/2017
My order was here safe and sound. Thank you for keeping in touch and making sure my order was shipped and received on time. Thanks Carol K.
Carol K
3/11/2017
Great product and the included instructions made installation a snap! Would definitely buy from this site again.
C. Vaden
3/11/2017
Great price and great delivery. Thank you very much
Kenny Wigington
3/11/2017
Product was delivered fast install was quick and easy directions could have been a little better. I will order all of my towing needs from etrailer
Rich W.
3/11/2017
Great buying experience! Great product at a great price with fast shipping! What more can you ask for!
Mike S.
3/11/2017
Great parts, well built, matched the posted parts online perfectly.
Will Thompson
3/11/2017
thanx for speedy service
gene
3/11/2017
Received the Trailer Hitch Receiver Lock today. Excellent and quick service. Thanks.
Johniew398
3/11/2017
Delivered more quickly than expected.
Jim R
3/11/2017
Great website and easy to navigate.
Dan
3/11/2017
The Thule kit is just what I need for the new car and the delivery was timely.
BobD
3/11/2017
The product was easy to order and exactly what I needed. Thank you.
Dave W.
3/11/2017
I was able to plug in the harness without removing any panels...Very Happy with the product and the great service that I received from the customer service reps.
Chuck
3/11/2017
Excellent service! Very pleased with price, delivery and communication!
Warren B
3/11/2017
Delivery was ahead of schedule ! Thanks
Robert
3/11/2017
I ordered the following from etrailer.com. T-connector Vehicle Wiring Harness Draw-tite Class III Max-frame Hitch - 2 Etrailer.com Ball Mount Kit - 2 Drops/rises [kit] All parts arrived quickly and securely packaged. Order was perfect. Installed on a 2017 Hyundai Sante Fe. The installation video was a huge help. Installation was flawless and exactly as the video detailed. The hitch fit and wiring harness fit perfectly. Definite five stars on delivery, product quality and installation video. If I ever need towing parts again I'll definitely be shopping at etrailer.com. Well done boys, well done.
Joe K.
3/11/2017
Received promptly, good price and quality !
Brian S.
3/11/2017
Top quality hitchs at the lowest price anywhere Easy installation, if fit perfectly
Karl t.
3/11/2017
I've made several purchases from etrailer with excellent results. I'll continue doing business with them and encourage others to do the same.
warren mooney
3/11/2017
Haven't put them on yet but delivery was great and the product looks great and the customer service was great!!!!!
Sidney S
3/11/2017
Awesome, Always Awesome. A pleasure to do biz with and fast service. Thanks
Larry F.
3/11/2017
nice and bright looks good and was shipped quick
Gene M
3/11/2017
I bought a Curt 5TH wheel hitch and it took a bit longer to install then I planned for but It has worked great the customer service is fantastic! I have told my friends about Etrailer and two of them have bought their hitches from Etrailer you will not find a better price.
Steve S
3/11/2017
You guys rock!!!! I'll be back
Marty Botham
3/11/2017
very helpfull when I ordered my tires,tires arrived sooner then expected ,very happy with the service I got .Will be buying more soon !
warren
3/11/2017
The lock/anti rattle pin works great but I wish it came with some sort of dust cover so it does't jam up. The folks at etrailer continue to be a pleasure to work with!
rick h
3/11/2017
Good looking product and arrived quick even with basic ground shipping
David j
3/11/2017
I received these replacement parts yesterday. The service and shipping times were great. The up-rights look to be an exact replace/fit part although I haven't installed them yet. They are a quality part and were a great price. Thanks.
Jim O.
3/11/2017
Love the product...excellent quality...great company to work with.
Lise
3/11/2017
This product is exactly what I wanted. I have taken an old boat trailer and restored it. Everything I needed I was able to find it at etrailer. Everything I purchased at etrailer was delivered very fast and was of top quality. It's nice to get everything in one place and be of good quality. I've told many of my friends about etrailer. I appreciate doing business with them.
bobby t
3/10/2017
Great job of keeping you informed on where you package was and when it would be delivered and product was the same as shown and described
Larry E
3/10/2017
Great company to order trailer parts from. The quality of the material is excellent, and customer service is excellent.
Ray A.
3/10/2017
I am never disappointed with an order from etrailer! They always have everything I need at a fair price, plus fast shipping.
Clint M
3/10/2017
Thanks for the follow up. Shipping was fast and product is exactly what I needed.I'm sure I will be ordering from you again.
Troy
3/10/2017
Customer service was excellent and the product arrived on time. I'm very pleased with this experience.
Phil H.
3/10/2017
Came when they said it would, for the price they said it would be, and fits like they said it would. What more could a guy ask for?
CB
3/10/2017
Had trouble processing my order and ordered triple. Several different staff members noticed and cancelled my order and called me to help fix my mess. Great customer service!! Wire harness worked exactly as required time install trailer brake. Good buy.
Ted N
3/10/2017
Great service. Awesome prices. Part came in today and was in perfect shape.
Steve H
3/10/2017
Good product and excellent customer service. Great people to deal with.
Tom C
3/10/2017
Great Product , easy the install ,Great price and free freight, Awesome!!!
Ron
3/10/2017
Super fast service and correct part
Leo K
3/10/2017
Product was exactly as described ... and worked very well....etrailer is a great company to work with....great products,fast shipping!
Bernard R.
3/10/2017
Found exactly what was needed to replace the running lights on my '97 RV. Amazed at the ease that I found the exact lights on-line once I found etrailer. I prefer to provide credit card info on-line so I called and was greeted by a person, wrote the name down but misplaced it, who was extremely knowledgable and competent. Doesn't happen that often! Ordered 3 the first time, sceptical that they were the right ones. On arrival, perfect fit! That was so easy, I ordered the last two and am now a well lit camper. Thanks, etrailer!
Don S.
3/10/2017
Great price and fast delivery..works exactly as advertised
John
3/10/2017
product and service was great
will
3/10/2017
Exactly what we needed and ordered. Fast delivery.
Chris M
3/10/2017
Products came on time and were exactly as described. Great service and great quality. Willdo business with again.
AJ B
3/10/2017
I ordered my part late Sunday night. Before 10:00 AM the following Monday, I received notification my part was already on its way! My trailer light is exactly what I expected, and obviously, I am more than delighted with your service. EXCELLENT, EXCELLENT, EXCELLENT. Thank you.
Joe C
3/10/2017
Have not installed yet , but every order i get from etrailer, i am very satisfied with. Thank you and i'm looking forward to more orders.
Barrels
3/10/2017
I bought a brake controller and an adapter to match my vehicle. The parts arrived a day early and the fit and Finnish is perfect. The controller fits my vehicle perfectly and works as advertised. I was nervous it wasn't going to arrive in time so I called. They were very helpful and pleasant to talk to. I will definitely be buying from them again.
Brad C
3/10/2017
Not my first purchase from this outstanding company. Im imppressed by their extensive product line. Nobody had more hand winches to choose from and it was shipped FAST!
David H
3/10/2017
I am happy with everything. The way it was all packaged couldnt of asked for anything different
Jesse P.
3/10/2017
VERY please with my purchase from ETrailer. The part was easy to find and I received it within a few days of ordering. The best part is they Accept PayPal and offer free shipping!
Riley A.
3/10/2017
Exactly what I was looking for and quick!
Brad
3/10/2017
MOUNTING THAT TRAILER BAR WAS PRETTY EASY. THANKS TO THAT ONLINE DEMONSTRATION !! I WILL USE YOUR SERVICES AGAIN !! THANKS AGAIN !! RWG
RONALD GORE
3/10/2017
Fast shipping. Great product.
Slowe
3/10/2017
Product was received as advertised. We couldn't have been more pleased. It's a pleasure dealing with a company who provides the service they advertise. Thank you.
Excellent
3/10/2017
The key works perfect. etrailer was able to identify the key I needed and get it shipped very quickly! super impressed! thank-you!
Stacie H
3/10/2017
Light looks good ,was ship to me fast
Lenny
3/10/2017
Easy to find the parts I needed. I like that the site suggested parts used in tandem with what I was ordered - so helpful. Product looks just like the original product. Thanks
Marc
3/10/2017
Easy to find the parts I needed. I like that the site suggested parts used in tandem with what I was ordered - so helpful. Product looks just like the original product. Thanks
Marc
3/10/2017
Service, delivery and product quality were all as advertised and then some. When one item on my order was back ordered they called promptly and suggested a suitable replacement.
Mike C.
3/10/2017
I have ordered from etrailer.com 3 times and have been extremely pleased each and every time. The orders are filled and delivered in a very timely manner. I have been more than satisfied with the products that i have received.
Jill
3/10/2017
Great product! Fast delivery! I will be returning for future purchases.
John - Great State of Texas
3/10/2017
Having someone to actually talk with to verify that the part i was ordering was the exact fit for my truck year & model was great. Having the part in stock for quick shipping along with providing a tracking method for me to know when the part would arrive was great. Having a competitive price on the part was great. Overall a Priceless experience! Thanks,
Denny C.
3/10/2017
Very speedy service. Little, but critical parts like these hooks are hard to find locally. Via Priority Mail I got the parts in 2 days from etrailer. I was excited to get my bike rack back on my car - Alas just in time for a crazy 4 inch snowfall! Etrailer is now in my favorites.
John D
3/10/2017
Great response from etrailer. No hassle, correct item for my vehicle. Easy install. Thanks George J
Jim P
3/10/2017
Excellent Product and price,fit perfect,thanks for your speedy service.
JohnK
3/10/2017
I bought the extended shaft 2" ball after looking all over my local area for one. I ordered it, and it was shipped within an hour. I received it very quickly and it was exactly what I needed. Will definitely be using this company again!
Cliff W.
3/10/2017
The hitch was received, boxed, & in new & shiny condition. I ordered the hitch on Sat. & received it the following Thurs. When I ordered the hitch, Carmel got the the correct hitch # & placed the order within minutes & I also received a confirmation of the order at my email address. Etrailer is "EXCELLENT" & I will continue to use your company. Thank you for your efficient & valued work. Barry
Barry W.
3/10/2017
Product worked just fine. The straps help keep my house batteries in place in my motor home. I recommend using etrailer.com for any of your RV or trailer needs. Prices are very good and the products are good quality.
Herb
3/10/2017
2ns order & 2nd SUCCESS with this company! Minimal adjustments (related to my construction - anticipated) provided excellent results. MUCH less expensive than a similar part I would (as previously planned!) if I had fabricated the same part. Time & money savings!
Bill S
3/9/2017
Fast shipping and great products. was shocked to see my order show up in a matter of days. I will be buying from these people again! Thanks for the help on the phone with my order.
David P
3/9/2017
Fast delivery. Quality product.
Dave A
3/9/2017
Ordered gooseneck hitch, wiring harness and break controller for my truck. Perfect fit , easy connections best purchase ever made on internet. Very good price and great customer service! ??
Ricky F.
3/9/2017
WoW! You guys have all of the hard to find fittings! I looked all over for a part to my Air force One braking system for our R.V., when my brother suggested "etrailer on line." I had my parts in hand with-in 48 hours, and they are the exact parts I damaged! We are so thankful!!!! Thank you, Mike
Mike S
3/9/2017
Love your products. Your delivery time was excellent. Hope to order from you people again soon. Have a good day Roy
Roy jeffreys
3/9/2017
Great service as always.
Rich B
3/9/2017
what great service! rebecca n added too an existing order which turned out to be shipped, she went all out to get additional item shipped and i received both packages in three days. thank you
gary j
3/9/2017
Came home from work and the large box containing my 2001 CRV tow hitch was leaning against the wall, just as I expected. Haven't opened it will take to an installer in 1 week. I'll update when complete. Thank you!
Mark A.
3/9/2017
Fast and Great Service. Great product.
Russ T
3/9/2017
I ordered a landing gear leg and some hardware on a Sunday evening and it arrived on the following Wednesday. Website is easy to use and has a lot of information available. Price was the best I could find. Saved over $200 from prices at camper repair facilities. Saved over $900 in labor and have less than 5 hours time in it. Highly recommend this company and will not waste my time looking elsewhere in the future. Overall I give this an EXCELLENT review.
Stuart S
3/9/2017
Great product, even better price. Instead of searching other sites I'm an etrailer shopper for life!
Anthony N.
3/9/2017
It was perfect. Just as if it came on the car when new. And the customer service couldn't have been better. Thank you Tim
Ken C.
3/9/2017
Very pleased with my purchase and the quick delivery. Would certainly order from you again.
Larry K
3/9/2017
Quality product at a fair price with fast shipping......what more do you want?
Tony H
3/9/2017
The usual "excellent customer service" and "fair product pricing" that Etrailer.com has spoiled us with for years now...nothing to see...move along...lol
Patrick L.
3/9/2017
Had a couple of issues with the brakes you guys took care of it everything is good thanks again gary
gary
3/9/2017
Solid well made jack, I own four of these, etrailer as usual fast delivery and second to none customer service
Kevin S
3/9/2017
To whom this may concern: The service was quick, and efficient, as for the product I believe it will serve the purpose and be fine; A customer well satisfied! Thank you!
Rob
3/9/2017
I got Several follow up messages letting me know there would be a slight delay in getting my order. It was a Very Slight delay and their concern and updates were appreciated and spot on.
Tom
3/9/2017
I have been ordering from etrailer now for over two years. I have never had a bad or wrong product ship to me. I would highly recommend this product and web site to all my friends.
Rob N.
3/9/2017
Exactly what I ordered.....this it to replace a bad item that had become a fire risk... Will purchase more products as needed from etrailer.com
Kenny Lambrecht
3/9/2017
exactly what i was looking for...prompt shipping will shop here again
tammy
3/9/2017
The part arrived quickly, as expected. What set etrailer apart on this transaction was their willingness to help me solve the overall problem, not just send the controller. Before I ordered the part, I was troubleshooting the steps (would not extend) and couldn't find documentation about what the voltages and resistances should be on the connections. They found, and e-mailed me the troubleshooting steps so I could really isolate the problem. Well done, great service.
Martin P
3/9/2017
The tail lights are perfect and they were shipped lightning fast!! I could not be happier. Thanks so much......
Mark R.
3/9/2017
Would purchase from you again.
Brian S.
3/9/2017
I called and ordered My Part. It was nice to talk to a real perso who was very courtious and I didn't have to punch 10 different numbers to get service. The hose fit and arrived in the time I expected. Thank You Terry K.
Terry K.
3/9/2017
Products arrived as described, on time and undamaged.
Bob.k
3/9/2017
always great to deal with this is one company that doesn't disappoint . If you need something they are here for you
Daniel C
3/9/2017
I have ordered a number of things from etrailer. I have always received my order in a timely fashion and they have always been in excellent condition. The helpful videos they provide are invaluable in assembling and or attaching the products. I will continue to buy from them in the future.
Brian H
3/9/2017
I have purchased Products from eTrailer in the past and all items shipped were in great condition. I plan on purchases from eTrailer in the future as needed.. To the TEAM @ eTrailer, Keep up the good work.
Mark C.
3/9/2017
I received exactly what I ordered, it fit live a glove, and looks great. Thank you.
Bob D.
3/8/2017
Products are of the highest quality and the customer service is outta the park! If only every company did business like this.......sigh.
Zac in Texas
3/8/2017
This was my first purchase from etrailer. The item was exactly as advertised. Shipping was fast and the service was great! I will definitely be doing business with etrailer again!
Shawn D.
3/8/2017
Purchased new tires and wheel, already mounted with new lug nuts to go on my older camper. Received on time, what I ordered, fit perfectly. I installed myself no problems. Have recommended you products to several people.
Jim
3/8/2017
lt was great to be able to order the part on line because we live in a rural place and no traler supply places.
albert
3/8/2017
Good product and fast shipping.
Jarod
3/8/2017
Amazing product! Great customer service! installed on my customers vehicle and sent it down to FL, customer couldn't be happier!!!! the people at etrailer really care about you as a customer and they are really on top of their game. the only place i will ever use for vehicle products!
zev Briskman
3/8/2017
Gaskets were delivered promptly and at an excellent price. Look forward to working with these people again and again
Robert Hopkins
3/8/2017
Nicole was a Great help in helping me order these products. She was very knowledgeable. The package came packed very well. I haven't used them yet, but I am sure they will get the job done
Greg R
3/8/2017
Great products, timely delivery and huge inventory. I will definitely be a long term customer!
Scc32
3/8/2017
I received my product yesterday and everything was as ordered.
Pernell H
3/8/2017
Works great. Good prices. Glad to have found you
Mike
3/8/2017
Excellent service. Quality product.
Excellent
3/8/2017
Had a hold up in shipping but they kept me in the loop and got me the product as soon as they had it. Good customer service and will do business with them again. Product as described and arrived undamaged.
DonC
3/8/2017
Excellent quick delivery in perfect shape of the 3 items ordered. Thanks for your service!
Jim W.
3/8/2017
As always you deliver the best product for the best price and on time thanks Dale
Dale
3/8/2017
3rd order in 2 weeks. Amazing service with fast delivery. I highly recommend this company. I don't recommend many, since I am usually critical, so this says a lot.
BEN
3/8/2017
Bought a truck for my son but there was no key for the toolbox. This key worked perfectly. Thanks etrailer!
BJB
3/8/2017
I was looking for a replacement taillight/brake light for my boat trailer. When I clicked on etrailer.com I was impressed with the site and with all of the products and information offered. It was easy to navigate their site and the product info was great. My taillight/ brake light works great and was an exact fit. Very pleased with the whole experience and will order from them again.
John W.
3/8/2017
Michelle at etrailer was amazing she told me just what I needed including the accessories. Ordered on Monday received the next day , packaged very well everything I ordered got installed ,worked great . Michelle followed up to insure all went well. In a day of big business it's good to know that there are people out there who still care about customer service . Thank you
Steve s
3/8/2017
I couldn't be more satisfied with the selection and service received. etrailer.com is very user friendly and has great information on the products they offer. I was I need of a specific style of light and could find it nowhere until I came across this site.
Colton
3/7/2017
E-Trailer is the one stop shop for everything RV-ing. Easy to order, just what I needed at a great price and delivery was quick — right on time! I love e-Trailer!!
J.GORDON
3/7/2017
I wonder why anyone would shop anywhere else. Great prices and the fastest delivery I have seen. I ordered on a Sunday night and received my order on Tuesday before noon. WOW!!! Your instructional videos combined with people who care about customer service have made me a customer for life. Thank you and keep up the great work!
Henry
3/7/2017
Just as listed, fast shipping, satisfied.
David H.
3/7/2017
have not installed it yet truck will go to the shop in a couple of weeks will let you know how it works out
scott m
3/7/2017
All went very smooth, easy and efficient!!
Tom Johnson
3/7/2017
This was stress free and transaction with prompt delivery! Very pleased!
James H.
3/7/2017
Good product, good price...
Miller C
3/7/2017
Product arrived quickly and in perfect condition. Communication was courteous and prompt, updating me on the status of my order every step of the way.
Chris D.
3/7/2017
exactly what I was looking for at a great price!
Brad G
3/7/2017
Fast delivery. Product as advertised.
Richard B.
3/7/2017
All products good quality and still functioning fine. Will definitely use etrailer again when the need arises. Thanks Steve
Steve C
3/7/2017
Website easy to navigate, prices good and quick delivery. All good.
RIchard G
3/7/2017
Good product fast service
Dave Allen
3/7/2017
100% Customer service from start to finish!!! These guys will always have my business for all my trailer needs!!! Thank you!!!
Don Juan
3/7/2017
Just what I needed at a fair price
Gary M
3/6/2017
The fantastic vent interior garnish was broken on two corners from screws being over tightened. I ordered a replacement from etrailer and am so pleased with such a rapid response. I received the replacement in just two days. Thank you George at etrailer.
John C.
3/6/2017
as of same like befor I am fully satisfied, glad to be your customer. It is very thankfully, that company staff, sales staff good will, achivment to serving customer and we get everything whatever we want. I would highlighting particularly good parts catalog, buyer directory, products detail with drawing , they indicate us most of the time the important details what are the important issue for taking a choice which once is exactly fit for our application. Review certainly need, because after all the good experience a simple "thank you" would not be enough to express our appreciate... best regards peter
Peter Buchmueller
3/6/2017
Products were priced reasonable and shipped promptly your service is good. Thank you
Armando c
3/6/2017
Excellent Service and product. Best shipping rate if one is not in a hurry.
William K.
3/6/2017
What can I say...it's a spring and does what it's designed to do ;) What I can say is that etrailer.com had it in stock, priced it right, delivered to my door very fast and did a follow up to make sure I was happy...for a spring! They'll have my business for life.
Len R
3/6/2017
Quick Delivery!
Mike N
3/6/2017
Legit!!
Steve C
3/6/2017
Worked great!!! Fast shipping!!!
Jimmy
3/6/2017
This product is great! It comes ready to install and takes no more than 30 minutes to install. It is an easy installation. Etrailer has great customer service and I highly recommend this company for any one looking for trailer equipment accessories.
Excellent
3/6/2017
Really can't complain, prices are great and service is better.
Ron
3/6/2017
I have ordered a few items from etrailer.com. The shipping is fast and their follow up and customer service is excellent. A live person actually called me to make sure i got my order and was satisfied.
Adam A.
3/6/2017
Parts were shipped and received quickly. Website made ordering the correct parts easy. Overall, very happy with my order.
Arron K.
3/6/2017
Great replacement for a broken part. On time delivery and good price.
MajorBob
3/6/2017
Great service and pricing
Dave B
3/6/2017
I don't write review, but, I got an email from etrailer after I received my order asking for a review and the email was so well written, so respectful and so sincere I just click the little blue thingy and here I am. OK - simply great service. Really nice and clear web site helped me to to find the replacement parts for my Airstream Ventline fan. Easy to order, great follow up emails from them with the status of my order, arrived when they said it would, well packaged, fit perfectly. What else could a guy ask for? Nothing. I am a five star happy customer.
Fletch Airstream
3/6/2017
All goid
David
3/6/2017
Very helpful and fast shipping
Chris king
3/6/2017
Great service and video demo
Tom T
3/6/2017
Product was shipped and delivered in a timely manner, and was just as described . I would order from etrailer again.
Carl C
3/6/2017
Product came in on time and correct. Good quality products
Mark O
3/6/2017
This product as advertised. I used it in the bed of the pickup truck. This company is excellent with all products I have purchased.
Eric G.
3/6/2017
Works perfectly for my trailer! Quick shipping. Very pleased.
VICTORIA
3/5/2017
Everything arrived as promised. It all looks great
Lori J
3/5/2017
Fast Shipping, Great Product, No Problems Thanks.....
Vinny T.
3/5/2017
Extraordinary product support made my rv brake installation easy.
Wayne R.
3/5/2017
The ordering process was easy with curtious and knowledgable staff. Product shipped promptly. On arrival it fit & functioned properly. This product has been a great purchase at a very reasonable price. Have purchased other products and will continue to shop etrailer thank you.
Ron B.
3/5/2017
These tie-down straps are some of the best I have seen or used. However, the best part about dealing with etrailer was their customer service and attention to detail. I received several emails informing me of order status. I really appreciated the personal touch.
Steve C.
3/5/2017
Great shipment time.
Jack
3/5/2017
Received order within few days opened box and was surprised to see The bottom of the box is not the end of our relationship printed on box. Got to what I ordered all was there in perfect shape , if and when I need something again I will not hesitate thank you George and etrailer.com
Manuel B Rhode Island
3/5/2017
Always have a great product because etrailer does an awesome job with me making my selection. Wish more companies perform as well as they do. I've purchased 3 trailer hitches from them and never had any issues. Great work!!
Randy H.
3/5/2017
Great products and prices
Ron L
3/5/2017
Quality product great price
Darrell A
3/4/2017
Haven't used them yet, but these look like just what we need for our short school bus. Great service and very fast shipping. I've had nothing but good service from etrailer over the last several years.
eogins
3/4/2017
Quality connectors! Always great products at etrailer!
Ken B
3/4/2017
This is an awesome Jack! Really made my boat trailer easy to use. It was missing a part when I received it, however, etrailer did a fantastic job making sure I was taken care of. Great service!
Jamie K.
3/4/2017
Exactly what I needed quick service, thank you
Bob F.
3/4/2017
thanks for great service
Jimgoins
3/4/2017
Quality part at a great price! Fast shipping!
Ralph W.
3/4/2017
Great product and as important super fast shipping
David D
3/4/2017
Great product, even better yet is etrailer service! Extremely pleased, thank you!
Dave
3/4/2017
Easy installation and great price, great customer service with fast shipping.
Scott C
3/4/2017
It will be installed this week. The products are as advertised. Don't see any type of problems with it.
Frank
3/4/2017
Couldn't be more pleased with the product or the line of communication recieved by company representative notifying me of an alternative set of lights that were not only cheaper, but would arrive sooner than my original order due to back order.. Lights were perfect fit and arrived next day! Thanks Jamie @ etrailer...
Ronnie M.
3/4/2017
Needed stars for my Thule Bike rack. A search found them on etrailer, easy to use web site. Ordering was a snap. Product delivered in less time than ws estamated. Straps are exactly as advertised and as needed. Thanks.
Dave B
3/4/2017
Excellent product. Good quality and heavy-duty. Love it. Shipping was fast. Will purchase from etrailer again.
Dave B.
3/4/2017
Part arrived quicker than promised! WOW! My mistake was ordering the wrong repair kit so I will try again. A pleasant experience-Donna even called me back because of a computer system failure. Thanks
Rob B.
3/4/2017
Perfect fit for my application. Curt brake controller, extra sheathed wire, breaker and pigtail! Etrailer videos are a great help for any dyi buyer.
Tim S
3/4/2017
GOOD PLACE TO ORDER FROM....GOOD JOB BOYS..PRODUCT I ORDER'D SHOWED UP THREE DAYS FROM ORDERING...GOOD QUALITY PRODUCT..THANX
TONY
3/4/2017
Great company to deal with. Always deliver on time.
Kerik
3/4/2017
Perfect fit ,fast service shipping was also fast I will be back ......thanks
Mike M
3/4/2017
Product arrived promptly and was exactly as ordered.
Rob A.
3/4/2017
thanks again always excellent service and great product
RICH Ericksen
3/4/2017
Wonderful shopping experience. Fast delivery.
Rodney S.
3/4/2017
Fastest shipping I have ever heard of 44 hours from the time I ordered. Have not used them yet. Thanks
Del P
3/4/2017
Just rec'd my Pro Series WD Hitch. Have not put it together yet, but everything looks good and just the way it was advertised. The free shipping was an easy decision to purchase from E-Trailer. Thanks for all the support!! Jack
Jack W.
3/4/2017
Haven't put it on yet but I think it's a great spare tire rack. Broke my previous one. Etrailor makes very cool stuff for campers ! I always check them out when looking for something for my camper ! Really awesome prices as well ! Usually the lowest for an item without sacrificing quality !
Angela D
3/4/2017
I haven't installed the hitch yet but the communication and speed of delivery was top of the class. Etrailer does good business.
Field
3/4/2017
Outstanding products delivered unexpectedly fast.
Fred P
3/4/2017
First saw this product in use by a fellow camper, and he loved them. He also loved dealing with etrailer.com. I couldn't agree more - the leveler works great and is easy to use. Etrailer.com is also a winner as they are fast, efficient and competitively priced. Thanks for the usual good job!
Dennis B.
3/4/2017
Good Service. You had exactly what I needed and it was processed and shipped properly. I will use this site in the future and highly recommend it.
Bud M
3/4/2017
Well built jack that was perfect for my log splitter project. Etrailer shipped quickly and it was nicely packaged. Always glad to find another reason to come back and do business with these folks.
John S
3/4/2017
I do a lot of small on line order and your company has provided me with the best service i have had in a long time. I am spreading the word about your company and its great service. Thanks for being out standing and hasel free.
Kenneth Stewart
3/4/2017
Great products . Very fast delivery .
Brianna and Travis
3/3/2017
The covers are great, they are well made and fit well. The etrailer company is excellent, they called me to let me know they received the other and it will be shipped out. Which is customer service that you don't get from most companies. They arrived within a few days and were exactly what I ordered. I strongly recommend etrailer.
Genie
3/3/2017
good product, great service, great communication, recommend etrailer
rick a
3/3/2017
Very friendly and polite customer service. They tracked my package for me and even sent an email once it was received. I will order from again. Great price and great product!
Bryan M
3/3/2017
Good quality great service fast delivery
Mat B
3/3/2017
everything was as described. received items fast.
steve l.
3/3/2017
everything was as described. received the items fast.
steve l
3/3/2017
Another PERFECT transaction with this GREAT company! Fast shipping. As advertised. Never a problem with etrailer.com
William
3/3/2017
Excellent service and very professional.
Frank M
3/3/2017
Products purchased were direct replacement for originals on trailers. Price was very attractive compared to local parts houses and shipping was not excessive. Received units in 5-7 days as promised. I will definitely do more business with these folk!
William H
3/3/2017
Excellent product. Customer service was exceptional. Product arrived two days ahead of time! My customer is going to be very pleased!
Linda R.
3/3/2017
This controller worked like a dream. Would definitely recommend this to anyone who is looking for a good quality brake controller. Etrailer is the place to get it from! Customer service is top notch and I will be using them in the future!
Jasper
3/3/2017
Very fast shipping and product was in excellent condition when delivered excellent place to do business with thank you
Tim
3/3/2017
Great price and product. Good customer service
Ashley W
3/3/2017
fast response. product was better than expected
Lee D
3/3/2017
Great customer service great product and price.
Ashley W.
3/3/2017
My item came in quickly, and it was a good price.
Martin G.
3/3/2017
Not a review of the product, but of the service. Outstanding and prompt! Thank you.
Warren K.
3/3/2017
I have ordered from ETrailer a couple of times now. Never had a problem. No surprises. Got what I expected. Good customer service
Lance
3/3/2017
Very please with the service and speed at which I received the tire and wheel I ordered! Exactly as pictured. Great tracking feature so you know where your order is when shipped. Will buy from etrailer again.
Mike E.
3/3/2017
Shipping was fast and products worked great.
Mark S
3/3/2017
Excellent price,product, and shipping! My favorite boat trailer online store!
Ken T
3/3/2017
Product arrived quick and is exactly what I ordered
Russ
3/3/2017
Product was delivered in a timely manner as advertised and customer service along with follow up was excellent.
Ray H.
3/3/2017
The service provided by etrailer has been top notch each time I have ordered from them, very professional with fantastic follow through to insure product has delivered and customer satisfaction has been achieved.
Sir Dockter
3/3/2017
Fast delivery!! I will order from here again!
John
3/3/2017
good quality, fast shipping
antonio M.
3/3/2017
Very pleased with products and ease of ordering. Everthing arrived packed very well in sturdy boxes. Your web page is one of the best I've seen in a while, keep up the great service. I will be back to shop again and will be telling freinds about you. Thanks for being so detailed oriented.
Steve. K
3/3/2017
As always, great product and timely delivery. The part was shipped within hours of my order. I wil continue to do business with E-Trailer!!!
DAVID DI CARLO
3/3/2017
It never ceases to amaze me that everyone claims great customer service, but few provide it. I like to think I 'discovered' etrailer as a true customer service gem, so as I shared my 'find' with my horse towing friends, they told me they already knew and that George is the trailer king. My only concern now is why my friends didn't tell me sooner. Friends tell friends about etrailer, right? I count you folks among the very small number of outfits that I can count on to deliver each and every time. thank you! thank you! thank you! Wilbur's Friend
Mister Ed
3/3/2017
Great Product , Just what I was looking for . GREAT SERVICE !!!!
Corey Pritts
3/3/2017
Exactly what I needed and was shipped promptly!
Junior
3/3/2017
I order the product from ETRAILER. Price was the best. Free shipping was a bonus. Arrived at my door 2 days before the initial delivery date. I am now a loyal ETRAILER customer.
King George
3/3/2017
Product was delivered in a timely manner, well packaged. It was easy to install and after 1 year it is still in good shape, not rusting. Love the 1 year follow up. I can truly say something about the product this way.
Chris M32
3/3/2017
Great product and service. Will use etrailer for future parts!
John G
3/3/2017
Great product fast shipping.
Tina R
3/3/2017
Great products Great service Good Prices What more could you want !!! Thanks Chris
Mike L
3/2/2017
The product is very good, of course - but what I would like to say is that I've worked with this company more than once over the past several months, and dealing with them is a pleasure. They have stuff you haven't even thought of yet, and they provide great service and exceptionally fast turnaround time. It's nice to deal with someone who just does it right and gets it done.
John Buckley
3/2/2017
Just what I needed to fix a stock hinge after I forgot to lock down the top. Super quick fulfilment and shipping. Thanks etrailer
Robert
3/2/2017
Everything was in stock, shipped fast and arrived very timely.
Mike G
3/2/2017
Exactly what I needed and was actually the only place I could find that had this configuration. Shipped and received before expected. Will definetly use them again. Well done guys.
Paul H.
3/2/2017
Everything was delivered very quickly. The install was quick and easy with all the information that was sent with the brake controller. I have done business with etrailer and never been disappointed and will continue my business with etrailer when required to do any type of trailer repairs.
John W.
3/2/2017
I will qualify right from the start, this is not just a product review. This is a review of my overall experience with etrailer. Let's just say my order had some shipping issues that delayed it. I had to have the fenders for my trailer asap. After discussing the issue I had with my order, the members of the etrailer team responded. In a very positive way! Michelle S worked to get my order expedited and I received my fenders on time, undamaged and looking great! Thanks Michelle! I dont judge a company by just the product it sells, I judge a company by it's products and customer service. Let's just say I was thrilled to get the fenders fast and thrilled they fit and looked great installed. Etrailer staff you earned a customer for life!
Dean C
3/2/2017
Simple product was as advertised. As ever, amazingly quick delivery from etrailer.
Pete A
3/2/2017
Great tires, great company! Use them everyday.....glad I found them and at a great price. Will keep getting them here as long as I need to buy them. Thanks guys!
Gared W
3/2/2017
Nice looking well constructed hitch. Should be an easy installation. This is my third etrailer hitch and have been very happy with them.
Bob S
3/2/2017
Exactly what I was looking for! Extremely helpful staff, freindly, and knowledgeable! Would highly recommend to anyone!
Matt
3/2/2017
this item was nicer than I expected for the price. it was much better than I needed for my application . overall a great buying experience.
john c.
3/2/2017
Great product. I got exactly what I expected when I placed the order.
Greg H.
3/2/2017
This a nice kit that won't break the bank. Fast shipping, etrailer is the only place I go to for my trailer needs.
Bud W
3/2/2017
Excellent product, service, and sales . will definitely refer and use this company again.George was great . Thanks for all the help Ray L.
Ray L
3/2/2017
Very easy find product on, item picture was very good, most don't show very good picture arrived in good time, your description of how to measure hole spacing very easy to follow to get the right item I would recommend this company to everyone for trailer needs this will be the company to my trailer parts from
michael
3/2/2017
Exceeded our expectations!! Was very impressed with the swivel jack w/wheel. The price was very reasonable so I wasn't sure what to expect. I also ordered tires with wheels and am very pleased with them. I was amazed that my order arrived just two days after placing the order. Better yet, shipping was free. I would definitely order from this company again. Thank you for the good service!
MJ-1206B
3/2/2017
The wiring for the Tekonsha proportional brake control fit my 2016 4 Runner perfectly. Plus the videos that etrailer has showing where the plug in is under the dash made finding it a cinch. Thank you so much etrailer- Anthony, one of their staff even sent me the links for the wiring and the brake controller videos so I wouldn't have to hunt for them. Amazing staff- very helpful. Thank you so much.
Robert
3/2/2017
Got what I ordered. It was what it was suppossed to be. Reasonably priced and fast shipping.
William M.
3/2/2017
Great product and price-I received in two business days with free freight
Michael
3/1/2017
Great products, great prices, Great website and the best customer service anywhere. Customer service really knows their products!
Tony L.
3/1/2017
Easy return on an item. Great customer service!
TP
3/1/2017
Great company to deal
Perfect replacemenr
3/1/2017
All products i have bought from this company I have been extremely pleased with. I have over 8 Peaces of enclosed trailer organized products and all build durable! Highly recommended!!
Joe
3/1/2017
eTrailer is the real deal! Products arrived in a timely matter, were in great condition and worked perfectly. I'll definitely be replacing more Thule components on my racks through eTrailer.com. Thanks George and team!
Matt
3/1/2017
The product is great and the service even better. Very impressed with the product satisfaction follow-up a year later.
Mitchell B.
3/1/2017
This product was shipped promptly and arrived on the Oregon coast within 4 days. And quite frankly, I am impressed with the quality. It is very well constructed and I can't imagine ever having any problems with it. This is the second item that I have bought from etrailer, and whenever I need any more parts for my trailer or tow package, I will go to them first.
Jerry H
3/1/2017
Trailer is very solid and well constructed. Instructions aren't necessarily the best, but it was not difficult to assemble. I was contacted a few days after my order to be told it may be delayed from China. We looked at other options but decided to stick with this one. Customer service followed up when it was shipped. Overall I was very impressed with their initial contact with me and continuing follow-up to keep me happy. I would definitely recommend them.
Mike V
3/1/2017
I originally started googling the old c/r number on my old seal and found a replacement number at etrailer.com . The price was really low so I ordered some extra spares and I am happy I did. The seals were a perfect fit and have the trailer back on the road. I ordered the seals for my brother in law and had them shipped to his address. Unfortunately I used a Frankenstein address (part his_part mine) and didn't notice the mistake until after they had shipped. I contacted customer service and told them about the mistake. They were so helpful and got everything straightened out in just a few courteous minutes. Etrailers' customer service is the best customer service I have ever experienced. The lady customer service person was so unbelievably courteous and professional. As I said early, we received the seals and they are of excellent quality for seals and you will never beat their customer service. Good place to buy your hard to find trailer parts at a great price. Many thanks to etrailer.com and customer service.
Ron K.
3/1/2017
I always order from etrailer.com! Fast, dependable knowledgeable service...all the time! Customer service is second to none!!
TClark
3/1/2017
Very happy with the lights. I will order from etrailer agai!!!
Bill D.
3/1/2017
Great Product Thank You Good Price
Rafal
3/1/2017
Great parts, super fast shipping, thanks
T4835800183
3/1/2017
The product arrived very quickly and the shipping was free. Jordan was so very helpful. I would definitely recommend this product and this company. Thanks.
Dean D.
3/1/2017
great service ,easy checkout, good prices
ep
3/1/2017
Clear website; easy ordering process, and exceptional follow-up. I made an error on my email info, but an actual person answered the phone and was able to correct my mistake. Shipping and shipping acknowledgements were very fast; I received my items within 3 business days. Replacement parts I ordered are perfect.
Rick Sturtz
3/1/2017
Etrailer sells the highest quality products and has service second to none. They are the best online trailer part company.
Steve B
2/28/2017
very quick delivery exactly as described
Mike l.
2/28/2017
I ordered a trailer hitch cover form etrailer and the product looks great and seems to be of very good quality. the service was excellent and the shipping as good. Customer follow up on a small product like this is unheard of but I got a personal e-mail from them asking about my experience. i would highly recommend buying products from etrailer. Excellent experience.
Jim B.
2/28/2017
Excellent products as always! Fast delivery and great customer service. That's why I keep coming back to etrailer.com.
Matt
2/28/2017
Great product and fast shipping.
Ron N.
2/28/2017
Everything I ever ordered from etrailer was good. Fast delivery. Would recommend etrailer to everyone. Thanks etrailer
Bill F
2/28/2017
Great transaction. Product is as described. Quick to ship. Received earlier than expected. I recommend this seller.
Dennis B
2/28/2017
Ordered and shipped same day. Every other place said we can order it, these guys had it. Thanks.
Cory W
2/28/2017
The people at E-trailer were very helpful and the product that came was exactly what i needed.
Chad B
2/28/2017
I Found Bearing Buddy from ETRAILER for less $$ than I could have bought in my city.Thank-You ETRAILER.
DJ
2/28/2017
Had a lot of rattling and clunking from the hitch. Rattling with nothing in tow and clunking when towing( starting & stopping ). This item has made everything nice and tight.... as usual the service from ETRAILER was terrific. Easy to order and it arrived quickly. Don't know why anyone would go anywhere else for their trailer- ing needs.
Al F
2/28/2017
Outstanding!! I have purchased several tow hitches from eTrailer. All well packaged with necessary parts. Installation has been a breeze. I have save lots of $$ DIY Thanks!!
SoleSurfer
2/28/2017
Product fit as expected. Quickly shipped and arrived faster than expected. Nice to know that there is a company that sells these spare parts for unexpected accidents and need to replace part of rack but not the whole thing. I will definitely use this company again.
Garden Island
2/28/2017
I had reservations about the speed of delivery due to my travel plans. My order was dealt with promptly and arrived as indicated. The price was very good. I would do repeat business with etrailer.com any day.
Dave
2/28/2017
Customer service was very helpful making sure that the correct racks were ordered. Shipping was very fast and tracking package provided up to date info regarding arrival of package. The racks were exactly what I wanted and I am very happy with the product. Will definetly consider etrailer for other products in the future.
Larry o
2/28/2017
Feel kind of strange rating a bleeder but it's not really the part I'm rating here but it's availability and the customer service I received. Finding trailer parts can be tricky and lets face it sometimes actually getting what you ordered over the internet can be a roll of the dice. I've used eTrailer many times over the years and the quality parts, parts availability and their follow up/communications are really what keep me coming back.
Bill T
2/28/2017
The 2.5" hitch plug was exactly as described it fit perfectly etrailer.com was the only that I could find that offered anything for the 2.5" receiver I have purchased from them before this purchase they have excellent products at excellent prices delivery is always on time and accurate I highly recommend etrailer and their products!
Jerry S
2/28/2017
It was a pleasure working with Cathy on my order to replace the wiring harness that had burned out. She was excellent in understanding the problem, addressing the issues and arriving at a solution in a very short amount of time. And, then the order arrived two days earlier than expected. While I am certain that other folks at eTrailer are efficient in their work with other customers, there is no doubt in my mind that those, like me, who were fortunate to work with her will be equally satisfied and pleased with her efficiency in resolving problems and issues.
Charles Gourd
2/28/2017
Was very pleased with the product and time of delivery
Jerry T
2/28/2017
My experience ordering from etrailer was excellent. Shawn was very professional and highly knowledgable about the products listed on the website. She was able to answer all of my questions. Delivery was quick and when I opened the box it was exactly what I was looking for. Would do business with etrailer again in a heartbeat.
Jon
2/28/2017
Very good product and service!
Michael C.
2/28/2017
Very quick delivery excellent service.
Dale S
2/28/2017
PRODUCT IS GREAT, THE SHIPPING WAS GREAT. AND THE SERVICE WAS EXCELLENT
HOLLY J
2/28/2017
Once again etrailer was amazing to do business with.. package arrived on time and good condition... trailer jack is very sturdy and awesome for the price.. will buy from etrailer again!
Nathan
2/27/2017
Product arrived on time and as ordered. I was very impressed with their Quick Service.
Dave
2/27/2017
building new camper trailer, and ordered tailights and misc, safety lites. great looking lights and excellent quality. shipping was also very fast and prompt. thanks e-trailer. Jim
jim j
2/27/2017
The products I ordered were even better than expected and the customer service, ie. delivery time, shipping etc. was excellent.. Thank you.
Dennis B.
2/27/2017
I phoned in and got a prompt response to a detailed and specific item specification. The order was taken by phone and delivered promptly without issues. Great access to materials, information, and service. Thanks and keep it up
RWJ
2/27/2017
Great products love etrailer and there staff are awesome!!!
Adam L
2/27/2017
very pleased with product,thank-you!!!!!!!!!!!!!!!!!
isadore s.
2/27/2017
Best service and experience I have had with an Internet order in years. Alyssa, took my order, (I called to confirm that I was getting exactly what I needed.) She was extremely thorough and even called their tech support ( who were right there handy and knew what they were talking about). We confirmed exactly what I needed, she asked me to send her a pic from under the truck at the hitch to confirm since I just drove it off the lot. The hitch and the wiring harness were a perfect fit and I got it all installed with out any issues. She even sent me a video of the installation of both the hitch and the wiring harness. It went flawless and I'm hooked. I'll be a customer of Etrailer from now on. I live way out in the country and it's a long drive to town of things don't go right. This was a fantastic experience.
Dan D.
2/27/2017
Great customer Service from etrailer and great product
Jim L.
2/27/2017
I received the product from etrailer as discussed and am very happy with the B&W draw bar hitch upon installation. More importantly, I am very impressed with the polite, prompt, efficient customer service. I haven't experienced this type service in a very long time. I will use these folks again. After all anyone can distribute product, it is the customer service that makes the difference.
Dave W.
2/27/2017
I would recommend them to friends and family. We have purchased other product from them before :)
Heather
2/27/2017
This was the absolute best experience that I have encountered from start to finish. The product that I purchased was exactly what I wanted and there is no way I would ever find a better price. To top it off, the tracking system was just as great as everything else. I could go on and on but I am just so happy and I look forward to the next purchase.
Wayne Mays
2/27/2017
My product (extra set of keys for my vehicle rooftop cargo carrier) arrived as ordered and worked. ETrailer provided me frequent status updates on the progress of the shipment and then double checked on my satisfaction when I received the product. Top shelf service- I couldn't ask for more.
Scott S.
2/27/2017
Lost Thule topper key was replaced by etrailer.com in quick order. New replacement keys were inexpensive, arrived ahead of schedule and worked perfectly. Thanks for bailing me out!
Rob M.
2/27/2017
Great product! Arrived damage free! Very fast shipping! Customer service was VERY helpful!
Joe Dunbar
2/27/2017
Everything about my experience with Etrailer.com has been outstanding. No hesitation when it comes to doing future business with them. Kathy C. New York
Kathy
2/27/2017
Had the product I wanted - shipped it quickly - got it and installed it! I am sure I will need and use etrailer.com again.
Dick L.
2/27/2017
Great! My package arrived on time and the order was correct. I have ordered from eTrailer several time and I always get fast complet service. Never a problem and most of the time better prices than local companies give. THANK YOU!
Ron L.
2/27/2017
all items received undamaged and ahead of promised date.staff were very helpful and knowledgeable about products. Would recommend to anyone needing towing equipment and or electronics needed for towing any vehicle or trailer.
Eddie Richer
2/27/2017
very happy thanks
john m.
2/27/2017
High quality-exact fit-no issues to date. Will come back to this site again for another purchase.
Lee S.
2/27/2017
Item is as described. I will not hesitate to purchase from etrailer.com in the future. Great customer support! Item was not in stock initially but etrailer kept me informed throughout the process.
Chad B.
2/27/2017
Thank you for your prompt and professional service. I appreciate your website with all the self help and instructional ideas. Makes the whole process go through much more easily & confidently.
John S
2/26/2017
eTrailer.com was great to deal with. Ordered the hitch on Saturday and received the hitch on Wednesday even with a holiday on the Monday. Very easy to install because of the great videos that eTrailer.com had. I will definitely do business with eTrailer.com again.
Brian W
2/26/2017
Quick shipping.
Pete
2/26/2017
Prompt shipping easy web site
Stephanie h
2/26/2017
Fast Shipping and excellent product
Mike K
2/26/2017
Haven't had a chance to use the product but when i do i will come back and provide my experience. This product was ordered and shipped so quick it was a surprise when it arrived. Ive ordered many products online in the past but my experience as a customer by far exceeded my expectations. i'll be back!
Victor Bennett
2/26/2017
Got the exact piece I ordered, worked perfectly. The service is great I will use the company in the future. Only needed a few days to get to me. Jack B.
Excellent
2/26/2017
All good. Thanks.
Sam Bird
2/26/2017
Brenden was very helpful!!! I received my purchase very quickly and he was very knowledgeable. Great service!!!
Lynn
2/26/2017
I ordered this connector to replace the factory installed one on my motorhome. It was a perfect fit and much better quality than the original. Watching a video supplied by George at etrailer.com gave me the knowledge of the proper way to make the replacement. Thanks etrailer for providing outstanding service & communication.
Denver - Vero Beach Fl.
2/26/2017
Curt sway control hitch ball Thank you for sending it out so fast it is better than we expected now we can go camping
Sharon C.
2/26/2017
Never a disappointment when I buy from etrailer!
bob
2/26/2017
This was my first experience with your company. Replacement keys arrived quickly and were perfect! So happy to have found your site! Bookmarked etrailer.com for future needs. :)
Bobby G
2/26/2017
great help determining right parts and quick delivery
james m
2/26/2017
Fast service and delivery.
Ron S
2/26/2017
Great service!
D Carter
2/26/2017
The best product at the best price. No one comes close to etrailer. They have everything you need including hard to find adapters. If etrailer doesn't have it...you don't need it. One feature of their website that sets them apart is the product videos. Haven't found anyone else doing this. Their follow up is great. They keep you informed of when product ships and is delivered. Everything comes nicely boxed and in shorter time than one would expect with standard ground shipping. Product quality is better than you can find at [other retailers].
Hoyt B.
2/26/2017
I ordered this tool to re-install my hitch. The tool makes installation of attachment bolt,s in a solid frame, simple. I ordered this tool because I misplaced my original tool. E trailer had the part to me in 4 days. I order ALL my trailer and hitch related parts E trailer. Their install videos are GREAT and accurate. Thanks guys and gals.
Jim S
2/25/2017
5 Star-great job!
Jericho Lewis
2/25/2017
Needed a specific part. Etrailer had it. Quick shipping.
LF
2/25/2017
Being paranoid about providing Credit card info "on-line", I called and got great service and prompt delivery of the right parts. Not to mention hard to find parts!
Don P.
2/25/2017
A simple purchase of 2 keys. Everything went smoothly. Thank you.
Gary E.
2/25/2017
Good product and received right on time.
Jerry W.
2/25/2017
Good service
Jerry Conners
2/25/2017
Great prices and fast delivery would recommend everyone using your products. Thanks again for the fast service
Gary B
2/25/2017
Very good product !!! Very good service !!! Very good communication and fast delivery !!! Very happy with etrailer and their products !!!
Darwin C.
2/25/2017
I got my order yesterday I really appreciate the prompt Sevice, I couldn't get it locally except big box company and it was twice as much. ?? Thank u, this is not the first time I have used ur company and both times have been excellent
Lee N.
2/25/2017
Great price, easy online shopping, great product
Sammy C
2/25/2017
Can't wait to put it all together, if it will ever stop snowing or raining. thank for the fast delivery. Enjoy the weather were ever you are. Thanks Again!
jb
2/25/2017
There's not much to say. It's a trailer hub. There are plenty of things to say about the customer service, which was great when I called in to make my order and make sure I was ordering to right part. The time of arrival at my doorstep was very quick. I thought I was going to have to order and forget about it until it arrived but not with e trailer; the order arrived within a few days. It was well packaged too.
David C
2/25/2017
Product was as pictured. Ordered on a Wed, received on Fri same week. I would order from etrailer again. Thanks for the follow up email.
Ron S.
2/25/2017
Product as advertised. Good service
Kin
2/25/2017
Prices are reasonable, the site was friendly/helpful, and the delivery of the product was expeditious.
Mike .K.
2/25/2017
Product worked well and was priced right
Donald Garner
2/25/2017
Exactly what I wanted and delivered on time. Good job!
Robb
2/25/2017
Package arrive much faster than I thought. Install was a breeze! This is exactly what I needed to finish my trailer project. Thanks eTrailer!
Chris L
2/25/2017
Product was perfect for our need, price was right. One part was missing and it was shipped same day we called. Would recommend to anyone in need of trailer needs.
Led S
2/25/2017
great customer service. and great value. thank you.
rick n
2/24/2017
Hi George, Wanted to let you know that I am real happy with trailer hitch.I will be using it to load my bikes and for cargo.But,the best part was how easy it was to install,you u-tube video was great.
Hector G.
2/24/2017
Got the package. Quick delivery. I have not installed the parts but all appeared to be as promised. Thank you.
Quick!
2/24/2017
Product great , delivery great , customer service exceptional! This is the only place to shop! And I do often!!!!!!!!!
Dale W
2/24/2017
Great price real easy to order
Butch
2/24/2017
very pleased with etrailer.com. the product and service is top notch. thank you very much for the prompt shipping of multiple orders for my trailer build. the pro series has everything to tow all my trailers at adjustable heights . thank again.
quality tree
2/24/2017
Product arrived on time. Great communication and the seller actually cares. Thank you!
Jose G
2/24/2017
products as described .fast shipping too.
Ronnie T
2/24/2017
Just like the original parts. I was extremely pleased to find them at etrailer. Neither Thule or their installers have the part or even know where to get them. They were a bargain as well and the service was excellent.
Rick C.
2/24/2017
Received product as ordered and on time. Great customer service.
Russ D
2/24/2017
These check valves were an exact match to the original and were shipped quickly. This was my 1st order with etrailer and I will be ordering from them again.
george s
2/24/2017
I could not find replacement lenses anywhere local for my trailer. Put the part # in google and Etrailer popped right up. Ordering was simple and painless. Parts arrived quickly and well packaged. Great experience. I will defiantly use them again.
Scott D
2/24/2017
Great product, great price, easy customer service agent and decent shipping time. Thanks!
CDP
2/24/2017
Another great experience with etrailer. There staff was responsive and helpful in addressing my needs. The product was delivered quickly and efficiently. It's so valuable to have them, I wouldn't buy anywhere else!
Mike M
2/24/2017
Great service. Couldn't find this part anywhere else, and it arrived even faster than expected. Will definitely shop etrailer.com again.
Kevin C
2/24/2017
Easy transaction good communication and perfect product. ??
Perfect
2/24/2017
Excellent service , good product, definitely do business with them again.
Rob
2/24/2017
I purchased a replacement light from ETrailer online. The ability to find what I needed was very easy and the displaced product pictures were clear and showed me an exact match. The pricing and check out process was smooth and confident. I had no reservations ordering from ETrailer. The Trailer light came quickly and I installed it an wallah !!! A perfect 123. I couldn't ask for a better online experience!!! Thanks ETrailer
Tim Mahlbacher
2/24/2017
Little slow to start but..Excellent customer service! Product as good as it comes and would recommend etrailer to all TBT
TBT
2/24/2017
I am very pleased with the customer service and the quick delivery of my order.
Jill
2/24/2017
Great item, pleased with shipping rates and speed.
Billy Nance
2/23/2017
My experience with etrailer was seamless. I called in a small order, they confirmed it in their inventory and seemed genuinely happy to answer my need. It shipped promptly and I appreciate it. Mike E. (California)
Mike E.
2/23/2017
This is the second time I have dealt with etrailer and I have been extremely pleased with the service, customer support and expediency of the delivery and the quality of the products I have received. My first purchase was a set of D load trailer tires. I would recommend this site and service to anyone who will listen. I will definitely use them again for my trailer part needs in the future.
Don T
2/23/2017
Thank you for getting the product to me in a very timely manner. It was pakaged the best I have ever seen. I was very impressed by the way it was shipped. Thank you again, it's always great to do business with you. Bob j
Bob j
2/23/2017
Exact match to the wheels on my trailer. The service was excellent, shipping was flawless. Thanks etrailer
Chuck W.
2/23/2017
everything looks great and great shipping time. Thanks..
Alan
2/23/2017
Excellent product description... unbelievable fast shipping another great experience from a company that still cares about customer service
Andy
2/23/2017
great service
elias e
2/23/2017
I am completely satisfied. Everything came just as ordered and no delay. Thank you very much. Will be installing these items on my boat immediately. It was a pleasure doing business with you guys. I give you a 5 star rating.
Ronald Gibson
2/23/2017
Bought this at the same time I purchased the Curt receiver hitch. First of all shipment was received extremely fast (2 to 3 days). Ease of installation was just that, no fuse, no sweat. Trusted product, recommend to anyone that is considering buying
Don R.
2/23/2017
I have not done a review before; however the shipping and the quality of the items is unbelievable it force me to make the time. I am not making this statement based on just one order but on three over the last year. So with this statement etrailer.com is now the first place that we look. The promptness of the shipping is fantastic. On a scale from 1 to 10 on the shipping & quality they both are a 10! As for the price, they are very very good, you may save a buck or two but the quality is well worth every cent and when towing equipment id rather be safe than sorry!!!!
Dennis P.
2/23/2017
Fast shipping
Darren A
2/23/2017
Order was processed and delivered very quickly. Parts were exactly as advertised.
Jack
2/23/2017
Good description and great product this is my second purchase from etrailer.com and I can see many more in my future. I'm planning on installing this on my dump truck that needed a minimum drop of 6in so this product is perfect for my needs.
Brian M.
2/23/2017
Thank you for the way y'all handled this order and kept me informed on the status all the way from ordering till delivery , great customer service!
Tim P.
2/23/2017
excellent to do business with! good prices! fast shipping!
Brian T.
2/23/2017
I received my fenders today and they are exactly what I ordered. They are perfect in detail and very high quality. I highly recommend etrailer to anyone needing replacement parts for their equipment.
Richard T.
2/23/2017
This is my third time ordering from Etrailer and my experience dealing with them as been nothing but excellent. The parts were delivered to Florida in a very reasonable time and I took advantage of the free delivery promotion they offered. Parts are as usual very well made. Ordered electric braking parts for my single axle enclosed trailer, will install them before heading back to Canada making my trip home much more enjoyable and safer. Thanks again etrailer for a job well done.
Clem P.
2/23/2017
This product has been excellent. Easy installation, with clear instructions, and a hi quality product. It has performed flawlessly during this first year. ETrailer is excellent to deal with also! Great website, descriptions, pictures & prices! Kelly
Kelly T
2/22/2017
Oem part. Easy to install
Bryan S
2/22/2017
I don't usually do product reviews but wanted to post this one. This was my first purchase from etrailer. I purchased all four brake assemblies for our 5th wheel which I felt was the easiest and best way to go and had my drums machined. It was a very easy transaction, the parts came quickly and fit as they should. Very pleased with the product although I have not put the trailer on the road yet. BUT- The packaging was very poor. The assemblies were in a carton twice as big as it needed to be without adequate packing and the items rattled around to the point that two shoes were knocked out of place on the backing plates. I was able to correct it and no damage done, this time. Please improve your packaging. I would definitely buy from etrailer again.
Dennis K
2/22/2017
I called to change my order due to my own error and the etrailer representative was extremly helpfull in canceling my first order and getting the new shipment on its way. Everything went smoothly and I received the order in a very timely manner. Thanks again, Ken
Ken S.
2/22/2017
Exactly what I ordered. Came very quickly. Completely satisfied.
Jeremy Miller
2/22/2017
I ordered this to rewire lights on my 14 ft flat bed trailer. Quality was good, shipping was timely. Overall satisfied customer.
Jim
2/22/2017
These stake holders are very heavy duty. Just what the doctor ordered for my trailer gate. Fast service, too. I'll shop here again when the need arises.
Ian F.
2/22/2017
PRODUCT WORKED PERFECTLY AS ORDERED. GREAT PLACE TO GET WHAT YOU NEED. THANKS AGAIN!!!!!!
JIMMY JOHN
2/22/2017
The mount is exactly what I needed for my recently installed tow bar. The ordering process was simple, delivery tracking was spot on, quality is excellent and the product does what it is supposed to do. What more can you ask?
Ted M
2/22/2017
GREAT PRICES WITH FAST SERVICE!
BRYAN A
2/22/2017
I placed the order and within a few days I received them. I was impressed in how easy the process in ordering the parts and receiving them was. Thanks Again for the prompt service!!
Jesse E.
2/22/2017
My order arrived on time and correct. I very much appreciated the prompt service and a good Web site to order from.
Rick M.
2/22/2017
This was the first company in a long time I've dealt with that had No audimated telephone service! There were people that spoke And understood English! They were on top of there game and were letting me know exactly when my parts would arrive by telephone in a friendly manner! There are so many companies out there that need to take lessons from etrailer. This is how I run my business and how very business should be run. The parts were very well described and photographed! There is No reason to shop anywhere else in my opinion. [sites] and other internet based businesses need to clean up there acts I understand it's about the bottom dollar but being kind and person to person interaction is still needed in society and the sales industry! Etrailer has got it RIGHT!!!
Matthew J.
2/22/2017
Great customer service! Even said she would help me through the installation. Would definitely order again through them.
Tony
2/22/2017
This is the exact fit for my thlue bike rack. Delivery was on time.All the items arrived as expected. Great customer service.
Dasarath
2/22/2017
Awesome product, great service. Thank you.
Mike C.
2/22/2017
Everything arrived in nice big box, packed well. Looks like perfect replacement parts. Fast ship time.
Bishop's Ag Services
2/22/2017
Very well U.S made product. Good price, excellent customer service, and fast shipping. Thanks.
S. Patterson
2/22/2017
Super heavy duty, well made & fast delivery.
T. J.
2/22/2017
Ordered tires for my snowmobile trailer. Tires look great, much more substantial looking tire than what I found in my local stores. Received them quickly with great communication from etrailer. Great transaction! Thanks to Brenden C and etrailer. Tim
Tim D
2/22/2017
Perfect just what I needed
John hayes
2/22/2017
Awesome pricing-service!
Jeremy P.
2/22/2017
Exactly what I ordered. Exactly what I needed.
Jeff s
2/22/2017
The part was high quality , I received it fast. It met my expectation. This is a great place to buy your parts with great follow up.
JeffB
2/21/2017
IT WORKS JUST FINE.
DARREL HEBERT
2/21/2017
Product is extremely high quality and exactly what I was looking to purchase. Shipping was extremely quick, also.
Scott G.
2/21/2017
Exactly what I hoped for. Quick shipping from etrailer. I would recommend.
Bill M.
2/21/2017
Great product, easy to install if you are handy and have drill bits and power drill. Belts attach easily and hold your machine tightly in place. etrailer delivery was quick with the goods nicely protected and packed. This is an excellent provider with good prices. I've bookmarked their website for future purchases. Thanks.
George
2/21/2017
Items were as described and arrived in a timely manner.
Steve S.
2/21/2017
Got this to replace a broken one. Etrailer.com had the best price + shipping. It was exactly what I needed and shipped quickly! I'm very pleased! I'll be back for any other parts I may need!
Tannon W
2/21/2017
I was greatly surprised when I arrived home last night and found the Double Receiver Hitch adapter arrived. I planned to use the double receiver to tow my enclosed motorcycle trailer and haul my kayak on top of my truck camper. The quick delivery and the heavy duty quality of the Hitch adapter, greatly exceeded all my expectations. Thank you to Hally and all the team at e.Trailer.
Greg Stafford
2/21/2017
Works like a Dream. 5th Wheel or Goose Neck with clean truck bed when not in use. Very solid design. I would not hesitate to buy this again or order from etrailer.com. My experience with etrailer.com was a very positive transaction.
Danny W.
2/21/2017
The product seems to be of higher quality than I was getting quotes on at other places. The most important aspect to me was the great communication in regards to a back order, that was happening, and it was still only a couple of days late. Great customer service
Marc Kapaska
2/21/2017
I have always been happy with the service and products from etrailer. I recently received 3 anti-rattle devices that work better than expected. I will continue to use this supplier for all my needs. Excellent service!!
Jeff P.
2/21/2017
Last week I started thinking about my kayak trailer and what repairs needed to be completed before the spring and summer usage. In 2011 I converted a small sailboat trailer to a two place kayak trailer. I ordered bearing kits wheels and tires at that time from e trailer. Every year I pull the wheels and grease the bearings and I install new grease seals. Last year when I was doing my maintenance I found that the bearing races were lightly rusted and pitted because the trailer was buried under a large snowfall. The bearings were fine and I cleaned up the races with steel wool. I decided I would replace everything come winter. I ordered bearing caps to replace my old dented caps hoping that this will keep the bearings dryer. I made a place in the garage to keep the trailer from the weather. I placed a call to you guys and was greeted by a very friendly voice on the other end of the phone. Brandon was able to find my past order saving me time and effort. (My filing system could be better.) He was able to e-mail me copies of my previous orders and shortly there after I placed my order on line for new bearing kits and a few extra seals and well you know the rest. I tell everyone about the excellent service I get from etrailer.com. keep up the good work.
Bruce
2/21/2017
Great People to deal with! Superfast shipping
Bill H
2/21/2017
The service was FANTASTIC. I received the this product quickly and completed my trailer towing capability with this addition ball.
Joe L.
2/21/2017
Product was describe perfectly. The two women that helped me over the phone were great. Order was placed on Thursday eve and product was in my hands on monday. Couldn't ask for better service. Would order from again.
Mike
2/21/2017
Customer service was excellent and my order was in my hands in 2 days.
Barb F
2/21/2017
Still great, no issues, love it! Seriously sturdy and well made. Many thanks to the team at etrailer for helping me get the right parts, too!
Gabriel W
2/21/2017
All received on time, all installed and preformed as intended!
mac
2/21/2017
Thank you for quick, easy delivery!
DA
2/21/2017
Great product great company.
Adam
2/21/2017
Great products and great communication regarding order status. Thank you.
Nicole/George
2/20/2017
Fast service- products appear to be high quality- Price was right and the reasonable shipping rate is what sealed the deal. Thanks
Ron E.
2/20/2017
Great product. Shipping was very fast. Installation was very simple the install video was a great help. Customer service was best I have ever seen. Will definitely be ordering again for all my towing needs.
William S.
2/20/2017
I had to order this Round Trailer Clearance and Side Marker Light because the replacement provided by the trailer manufacturer did not work. This light was a perfect replacement for the original. And I received it from ETrailer earlier than I expected. I will continue to shop with ETrailer for all my trailer needs.
Doug
2/20/2017
The customer service on Etrailer, the knowledge, website and order information and tracking pages are STELLAR!! I am truly impressed with the site and of the information the site has to offer! Helpful videos are WONDERFUL. First class site and would recommend to anyone to do business with Etrailer.com Five stars!!
Jeff A.
2/20/2017
Great speed and good resources on the website.
Clint
2/20/2017
Excellent service and inventory optionsas always from etrailer. I received exactly what I ordered and they worked perfectly.
Andrew
2/20/2017
Everything in my order was in good condition and of satisfactory quality. All are installed without any difficulty and I am very pleased with the products and the price.
Paul R
2/20/2017
Fantastic product and fast shipment.
Rick M.
2/20/2017
Great product service and shipping unreal
Kim James
2/20/2017
A++ great product super fast shipping and awesome customer service..I always shop with etrailer and always will
Nick
2/20/2017
Dealing with etrailer was a good experience. Shipping was great and everything I ordered was in the package. Having just received the package, I haven't installed it yet but I am sure it will be just what I need. I will certainly deal with etrailer again when the need arises. Thanks etrailer for making my shopping experience hassle free.
Les F
2/20/2017
Quick delivery and live assistance with ordering, wouldn't hesitate to order from them again.
Bob A.
2/20/2017
Howdy Steve, yip it's workin on a year from when I came to your shops and got several products from etrailer. Everything, the Firestone air bags, HD air compressor system, Reese fifth wheel deck and Rock Tamer flaps. Your shop installed all this for me, a very clean good job, thanks. Thanks a lot for being great to work with. Thanks etrailer!! Bean from Alaska.
Bean L
2/20/2017
New parts came on time. Easy to install.
Wayne Z
2/20/2017
E trailer always has what I need and receive the parts and n a timely matter.
Chris
2/20/2017
Every item ordered from etrailer has been excellent quality
RM
2/19/2017
The product is great and your services even better I would recommend it to anyone thanks
Stan R
2/19/2017
Great customer service and advice from Pat C. Delivery was very fast.
Bill M
2/19/2017
Great product, fast delivery, and excellent value. Customer service is excellent. You'll save hundreds of dollars going with etrailer.com. Thank you etrailer.
Jim W.
2/19/2017
Outstanding service! Can't say anything bad installed it and the video on how to install it was great aswelll keep up the great job !! I know when I here of someone needing trailer parts my answer will be etrailer! Thank you for a great company! David
David
2/19/2017
Every thing was right and delivered on time etrailer is the best
Bob O
2/19/2017
These people are great..had to call factory to get additional information. Then called me back with that information. Great service..ordered on Wed received on Sat. Highly recommend this company.
John G
2/19/2017
I am truly amazed by the customer service from Etrailer. I ordered a hitch, ball and hitch plug with standard shipping on Thurs around 11 am. Their pricing was lowest I found. My order arrived the following day. I wish all my orders from other websites were so efficient. I will be using Etrailer.com again. Thank you!
Mike H.
2/19/2017
Love this company and their products. High quality merchandise, excellent packing and shipping, and stellar customer service! Vent fits perfectly!
Nettie Winsor
2/18/2017
I was extremely happy with etrailer and there product. The q towers and clips they sent were an excellent match and fit perfectly on my truck. Besides the great product etrailer has friendly customer support and fast shipping. I will definitely order from them again!
Robert H.
2/18/2017
The description of the product was dead on! The installation was VERY easy. I am truly impressed with the quality and price. If the need for another trailer hitch ever comes up, I will DEFINITELY buy from the company again.
Joy
2/18/2017
I had trouble finding this hitch adapter and found etrailer online. It is exactly what i needed and the delivery was very speedy. Communication between etrailer and me was exceptionally good. A great company to deal with.
Bill M
2/18/2017
Great service and I receive exactly what is ordered. etrailer is one of my first shopping destinations!
John F
2/18/2017
Even though was delayed in delivery, was kept informed of order status. This we appreciated.
James P
2/18/2017
I received great customer service. The representative was very knowledgeable. The hitch bolted up perfectly. Satisfied with the purchase.
Dave R.
2/18/2017
Happy customer
Russ
2/18/2017
I don't have a picture but the product was just like advertised and I would suggest Etrailer to everyone, very satisfied
Charles Sutton
2/18/2017
Your knowledge of your products and help that we received is fantastic! Prompt service and quick delivery. Products is easy to install with good instructions. I would recommend this product and company to anyone. Thank You.
Toivo
2/18/2017
Ordered a UWS toolbox lock and two keys. Received the lock and keys within a few days and was able to track its shipment as promised. Had the lock mounted and operating within 5 minutes. Couldn't be happier with the product or service provided.
Mike K.
2/18/2017
The item looks good. I haven't had an opportunity to use it yet, but it looks like it just what I need. I haven't used etrailer before, but have now seen that it has a lot of the things I need for many projects.
Wayne's review
2/18/2017
Just got the correct product in three days. The salesperson helped me find just the right part as I am not an expert and was particularly nice and knowledgeable. I appreciated the help.
steve
2/18/2017
Everything arrived when I needed,how I needed, will be ordering again soon!!!
Graham T
2/18/2017
I purchased E track and accessory's. All the straps and E track are awesome products. Shipping was fast arrived in three days.
JD
2/18/2017
Thanks for the excellent service - everything looks great!!
MikeO
2/18/2017
you guys are first class all the way !! thank you ! scott e.
scott e.
2/18/2017
My son installed the hitch and the wiring last evening without any type of problems whatsoever.Thankyou very much for a great product.You have earned all of my future purchases.
Paul D.
2/18/2017
Everything I have purchased from this company has been exceptionally good and priced to fit my budget. This wheel is constructed of high quality steel and powder coated to perfection. The service and help I received in selecting these items was second to none. The most amazing thing was the fast shipping and delivery. No waiting around on items from etrailer. This company gets all my business. Thanks Guys
John A.
2/17/2017
I ordered the wrong part by mistake, this was caught by the service rep. at etrailer and saved me the trouble of having to return the part, GREAT service, I highly recommend this place for all your trailer and hitch needs.
Jeff D
2/17/2017
Beast price. Easy install. Quick shipping. Great company. My go to for anything they have.
Mike W
2/17/2017
product is excellent ! more important was the customer service from etrailer.com they went above to assure we'd have product in time to pickup our 14' trailer highly recommend etrailer.com to anyone !
FL FMJ
2/17/2017
Etrailer has done a exceptional job getting a quality product in bulk order to my company at a great price 2 years in a row. Shipping is fast and customer service is top notch. Look forward to working with them in the future. Melissa you rock. Thanks
John
2/17/2017
As advertised, delivered on time and at a good price. Great folks to work with, one if my tires turned out to be defective and they had a replacement delivered quickly without hassle.
FredV
2/17/2017
Very nice, strong product. Easy to installearn, and fast delivery!
Eric Smith
2/17/2017
Products are great (just bought knick knacks), but service is better.
Denis
2/17/2017
Great system I have been using it for 6 years but I traded up for a larger camper that weighs more than the 10 k bars could handle . So I called you guys before I just ordered a new complete 14k system I spoke to Katie d. Wow she sure was a patient pleasurable person to talk too. She went above and beyond for me to verify and order me the new bars and few other small items i fugured I should replace . She kept in touch with me via email to let me know when my order got in and when it was shipped. The product arrived at my home ahead of time and Katie d even sent me a verification email stating your order was delivered and asked if needed anything else let her know. It is employees like her that truely. Separate your company from all of the others. So now I am rollin down the road with the right set up. Way to go guys.
Mike h
2/17/2017
Excellent products, received on time.
Steve G.
2/17/2017
Product as advertised. Had postal problems on my end. Anthony at etrailer help get things straightend out. Excellent company to do business with. Product good, service Great!
Edward P
2/17/2017
Great product fit perfect will order parts again.
Larry
2/17/2017
Very happy with customer service and delivery time.
Mark allen
2/17/2017
The ease of making this purchase and to track to destination was as good as it gets for on-line shopping.
Al O.
2/17/2017
Parts arrived alright. Service so far is great. Will know more after install.
Jack
2/17/2017
Product exactly as depicted in photo & description; arrived promptly; fit perfectly. Will definitely use etrailer again. Thanks for speedy, accurate service.
David W.
2/17/2017
quick service
Rick K.
2/17/2017
Received in a reasonable amount of time and shipping was inexpensive!
Dave B
2/17/2017
Received the product in a timely manner, etrailer beat everyone's price & the product was exactly as described. Very happy with the experience & will go straight to etrailer next time. Thanks, William.
Ballard Stump Grinding
2/17/2017
The products came in quicker than I expected and are of good quality. I am very satisfied with this company
Jamie H
2/17/2017
Excellent products, delivery was very fast, I will be repeat customer
Mike H
2/17/2017
I was very happy with eTrailer.com, not only for this purchase, but other past transactions as well.
Jay
2/17/2017
The people here make all the difference. Had a discrepancy on my order and they fixed it asap. the product is perfect and the correspondence is awesome.
Jim Q
2/17/2017
Product arrived sooner than expected, as described. Very prompt service from etrailer with shipping notifications and follow ups. Excellent service from a first rate company. If I need something in the future I will look here first. Thank you
Seth Little
2/17/2017
Met all expectations.
Gary
2/17/2017
Great product, even better service!!
Jere N
2/17/2017
Easy to use website, great pricing, and fast delivery of products. I order a variety of products and all arrived in perfect condition. Will definitely be ordering again!
Kevin
2/17/2017
Best price and free shipping. Tim made ordering easy. Thanks etrailer.com.
Larry
2/17/2017
worked as designed, shipping was much faster than I had expected.
Ed
2/17/2017
Good product at a good price with fast delivery, Thanx!
John W.
2/17/2017
Great price and fast delivery Will order from etrailer again
John G
2/17/2017
this is the right place for the right part at the best price. GREAT customer service. I got my parts in a few days. WAY TO GO ETRAILER
jeff k
2/17/2017
Product is as promised and delivered quickly. Great source for trailer parts.
John S.
2/17/2017
The item looks exactly as described and was delivered quickly. I appreciated the status emails.
Kris S.
2/17/2017
Thanks for the quick service. etrailer is the place to get exactly what you need.
Al @ arrow automotive
2/17/2017
The brake assemblies I received seem to be just fine. They were a good fit on my trailer. Haven't completed the job yet to try the brakes out, but they look great. All my other parts were correct and very well packaged. I really appreciate the great customer service. These guys seem to really care.
Gary N.
2/16/2017
The light fit perfect, great customer service and will use this company again in the future. Thank you for your professionalism.
James R
2/16/2017
The products were as I expected.
Bob Harlow
2/16/2017
Works great and fast shipping
Steve
2/16/2017
Outstanding service and quality products. It sounds superficial but I am an absolutely very satisfied client. Thank you etrailer.
Matt. P
2/16/2017
Very little effort on my part. Easy order and quick delivery!
Will G.
2/16/2017
WE ARE SO HAPPY WITH ETRAILER, THEY ARE SO HELPFUL AND EXCELLENT CUSTOMER SERVICE
KAREN M
2/16/2017
Just what I was looking for at a good price.
Dennis M.
2/16/2017
I received what was ordered. Also in a timely matter.
Gary H.
2/16/2017
I am a return customer at etrailer as the service is excellent. Prices are great and in my internet searching I always find the best prices here.
Bonnie
2/16/2017
Product was exactly as advertised. The delivery was faster than expected. Great place to do business with.
Darrell B
2/16/2017
Great customer service and everything that I've order has been cheaper than anywhere else.. being a boat owner always dumping money into it. Etrailer has been great quality parts
Spirit fisher
2/16/2017
Well made connectors with generous amount of sealant on threads. The two I ordered from etrailer were a third less expensive than two from my local [auto parts store] and had much better coverage of the sealant on the threads. Although the connectors were on back order from the manufacturer, etrailer let me know they were on back order in a timely manner, gave me the option to cancel my order and kept in touch several times while I waited on the order to be filled. I have used etrailer a number of times and always found them to be very helpful and informative. Their tech support is among the very best. I highly recommend using etrailer.
Stan F.
2/16/2017
Just got done converting my toyhauler to led diode lighting everything worked great service and follow up was great, Michelle was a great help. Eldon
Eldon
2/16/2017
I was supposed to receive this in 5 to 7 business days but instead I received it in two days after I placed the order. Excellent service excellent customer service I will do business with these folks again
Larry C
2/16/2017
Exactly as ordered. No shipping charges was a deciding factor. Shipping was way ahead of what I expected. You can't deny saltwater its due, so when the time comes, I will definitely order from here again.
Bill
2/16/2017
Product waa as described. Shipped and received in a timely manner. Overall, no complaints here!
Mickey
2/16/2017
Awesome transaction. Fast FREE shipping.
Kevin W.
2/16/2017
customer service was exceptional!
Frank H
2/16/2017
thanks for the difficult but timely order. nice job!
cyrus360
2/16/2017
Q&A were very helpful with this purchase. As well as the detailed product info-ensured that we purchased the correct item to meet our needs.
Greg F
2/15/2017
The hitch and wire harness is very heavy duty and will install very easy. Package was here in a couple of days. Great job!
SCOTTY HAMES
2/15/2017
Excellent ordering support. Quick delivery. Accurate installation info and video. etrailer has earned my respect.
Wade G.
2/15/2017
My order was processed and marked for shipping within 2 hours after placing the order. Shipping was excellent as was the price. I couldn't be happier with my experience with etrailer. Product looks to be very durable and easy to install.
Gary H.
2/15/2017
Product and pricing excellence is what etrailer is all about. They bakc it all up with great customer support. thanks etrailer.
btuengr
2/15/2017
as always , spot on
ben
2/15/2017
The product is very good and service was excellent.
Billy Smith
2/15/2017
A1
Tom E
2/15/2017
Quick response in confirming order along with excellent service!
Dave J
2/15/2017
Thank you for caring the odd ball stuff. and the speed delivery.
Pat J
2/15/2017
Excellent product and service by etrailer! Always.
Beth
2/15/2017
I called to ask a question about the product and was able to place the order during that call, received the product in 3 days. Great service at the best price.
Don
2/15/2017
2nd brake controller I've ordered from etrailer, arrived sooner than expected, great customer service and support, how to videos are excellent, not much more to say, will definitely use again!!
Dave L
2/15/2017
As usual your products I've orered over the years is always of good quality. These ligjts are no exception.
Loy S.
2/15/2017
Have not installed items at this time, but service has been GREAT so far. Waiting for a few more parts.
Eddy L.
2/15/2017
great price and shipping/expedited.............................would buy from again.......
lencho
2/15/2017
Great product and service as well
Mark
2/15/2017
Great product and service as well
Mark
2/15/2017
Described perfect, arrived very quickly and was updated on tracking info every step of the way
Josh
2/15/2017
I found this item online using a search engine. I placed my order and quickly received confirmation and shipping verification. Very good people to deal with. MarvinM
Marvin m
2/15/2017
Easy repair parts fit perfectly !
Mike
2/15/2017
I was unsure about the best chains for my car but thanks to Sal M, I got the right set at a terrific price. Delivery was earlier than I expected,only four days. I followed the video instructions and installation was a snap. I have ordered from etrailer before and have never been disappointed. Thanks again for the prompt service.
Don T
2/15/2017
This product is much more substantial and rugged than I expected. The customer service provided by Jennifer C at etrailer was without a doubt the best customer service I have received at any company, including my own! Great communications, fast ground shipping, and follow up. Do not hesitate to purchase from etrailer.
Walt
2/15/2017
Holy cow! Ordered my bumber hitch and 3 days later its on my rig! Great work guys and excellent (speedy) service. Ill recommend you to anyone and everyone.....
Steve Hoffman
2/15/2017
Items were shipped very quickly and well packed. Price was cheaper than any other vendors and obviously was as described on the website. Very professional in every aspect.
John J.
2/15/2017
Great price on great product!
Jack W
2/15/2017
The product was OEM, it fit perfectly. tks Quick delivery
John S.
2/15/2017
Ordered a class 3 hitch thursday morning and it was on my door friday night. The how to install video on e-trailer saved me 150$...A+ For e-trailer...
Kenn. S
2/15/2017
I've ordered many things from etrailer over the years and will continue to do so for one reason. The service is excellent. The products are excellent quality. The support is excellent. Will gladly continue to do business with in the future.
Tom S.
2/14/2017
All products received were correct, quality of parts exceeded my expectations. Etrailer employees go above and beyond for the customer, and their knowledge of products is outstanding! Will definitely return as a customer.
Kent r
2/14/2017
The parts that I ordered were exactly as advertised. They arrived on time and did what we needed them to do. No complaints.
Emma
2/14/2017
We ordered a set of shower faucet handles. Order was done by phone so we could explain the handles we needed . Our phone call was done very professionally and were very helpful to make sure we got the right handles. Since we thought the price and shipping were good we ordered two sets. Handles were received and were exactly what we wanted. Thank you very much. We would gladly do business with you again
David A
2/14/2017
Not only did the trailer hitch that I ordered fit my car perfectly, but the installation video that was provided made the installation easy. The drawstrings provided for the installation made a potentially difficult task very manageable. Delivery was punctual and communication with the company was convenient. Thanks for your efforts to make this experience carefree.
Gary S.
2/14/2017
Order was acknowledged by e-mail and tracking information was easy. Product arrived quickly. Very easy to install - perfect fit and looks great.
Gene F.
2/14/2017
Great product for a great price. Also very good service.
Frank Evans
2/14/2017
Worked just like the original that we just wore out. Good to go and excellent service.
Bob H
2/14/2017
This is the third hitch I have purchased form etrailer. They have saved me hundreds of dollars in installation fees. The videos are great! They make installing the hitch very easy. etrailer rules!
Robert E.
2/14/2017
Product was just what I needed. Good condition an very fast delivery. Thanks, will deal with you guys again.
Mickey j
2/14/2017
Good prices in trailer tired and fast delivery. All Items arrived safely.
Bill K
2/14/2017
Everything came timely and looked exactly as described
Chris t
2/14/2017
Great trailer parts at low prices and quick shipping.
Fowler Farms
2/14/2017
Nice product works great. Shipped same day I ordered it.
Miriam
2/14/2017
Product was as advertised and at a great price. Very nice quality and shipping was quicker than expected. I'd readily order from etrailer.com again.
Hans L
2/14/2017
This is the 4th item I have purchased from etrailer, as usual a quality product at competitive price, very helpful customer service and on point shipiping, If etrailer has it I will purchase it from them
Teresa Morris
2/14/2017
just what i needed. great price, great shipping cost and seller shipped out promptly.
nate
2/14/2017
Excellent product. Excellent service.
DHT
2/14/2017
Great price and fast shipping
Al
2/14/2017
Service and products always top of the line!!!????
Kent S
2/14/2017
Product has worked well, no problems. E Trailer is a great place to do business with and I feel they genuinely care about their customers and the products they sell. This is a rarity in today's world.
Chris W.
2/14/2017
The part was in stock and sold for a resonable price. Installation was easy and the part is working fine. I would recommend using etrailer for all your roof top storage needs.
Ray S
2/14/2017
This product works perfectly with no problems. I will definitely order from them again. I recommend buying from etrailer.
Amy
2/14/2017
Fast delivery
Jim
2/14/2017
Good product,great price,fast ship,thanks!
Ryan
2/13/2017
Excellent works great easy transaction
Eric
2/13/2017
This is my first purchase from etrailer. I was looking for clearance/marker lights and came across their website because they had the lowest price I could find online. I actually had to read carefully to make sure it was a complete light assembly, and not just the lens or base because their price was so great. Ordering was easy. Once the lights arrived, i again felt like i would be in for some kind of surprise, but the lights were exactly as described and just what i needed. I couldnt be more oleased and will be using these guys for any parts i need in the future for my old trailer.
TonyD
2/13/2017
great product, shipped on time and fit perfectly....great company...very pleased
DJ
2/13/2017
High quality product , quick shipping ,excellent follow up after delivery
J Larry
2/13/2017
Excellent selection, good quality, fast shipping, easy ordering, good prices. I'm very satisfied with the several purchases I've made at eTrailer. I recommend highly.
Dennis H
2/13/2017
Product as described. Packaging 0and shipping excellent. Communication and follow-up excellent.
Adrian
2/13/2017
great service and products
Curtis
2/13/2017
Parts were exactly what I ordered! The delivery time was longer then expected but etrailer kept me notified with updates on delivery. Totally satisfied.
Darin L.
2/13/2017
Yes the products are excellent, and are performing as expected, and would purchase again from etrailer if I need additiona items.
TC
2/13/2017
I have used errailer at different times. Each time their products have been the absolute best. Their phone clerks are knowledgeable of product and service. Shipment time has always been extreamly prompt, sometimes as little as 2 days, retailer is unaware that I grew up in a fleet service shop, I owned and operated my own for 20plus years. I also have a [retail] store that uses their service, a simple ITS THE BEST is all I should say!
Jack Stout
2/13/2017
Fast great service once again See you for my next vehicle
Larry
2/13/2017
All the phone calls where excellent and helpful to get the products I needed. The shipping was fast. great place to get all my hitch and trailer needs.
Tim D
2/13/2017
good quality parts very happy
Denny S.
2/13/2017
The stuff is failing wish I had not bought it
Kevin A
2/13/2017
fast shipping, just what the Dr. ordered!
Tim
2/13/2017
Exactly like what was shown. Also great customer service and support.
Warren F.
2/13/2017
Good, Heavy duty product. Great service and shipping from etrailer.com! Will purchase from them again!
Dan D.
2/13/2017
Quality products and top notch Service and follow up.
Warren F.
2/13/2017
Your company has a well planned procedure from e-order to completion. There is no gap anywhere from ordering to shipping to follow up. The videos are excellent in showing the way. It is 100% satisfaction for me. It all worked out just fine.
Bill I.
2/13/2017
Yes it was the right part and works perfect Thank you for the fast service
Barney Goff
2/13/2017
Recently ordered a hitch and wiring harness for my vehicle. My order was handled with the utmost care as i had a small dilemma when first placing my order. Michelle S at etrailer.com was extremely helpful and courteous over the phone when i called. She made sure that my issue was no issue for etrailer.com and even helped me save money on free shipping through one of their promotions that i was unaware of. My package arrived a lot sooner than i anticipated. All around great big thumbs up for etrailer.com, Michelle S. and their great products. Thanks etrailer.com
Cesar G.
2/12/2017
Part was what I needed. Most of all, I appreciated the assistance/professionalism Tim showed in handling my order. Thank you!
Jack H.
2/12/2017
Got to say I love that you have free shipping. Good products at a great price. Doug
Doug Q
2/12/2017
Great product easy instal everything great service Excellent???? Thank you for all your help.
Gary U.
2/12/2017
Excellent product and super fast shipping. Everything arrived in excellent condition and was exactly as described
Tyler Lehman
2/12/2017
This place delivered. Could not find it cheaper. Delivered in a week. NO SHIPPING CHARGE!! Great videos to understand installation. You won't find a better place to get your trailer parts. Perfect 10!!!
Ken S
2/12/2017
The switch I ordered was a perfect fit along with the fan motor and fan blade . I couldn't be more pleased !
Don H.
2/12/2017
Delivered quickly. Right replacement part. Thanks.
Neil T
2/12/2017
Products are as described and shipping was quick. Very satisfied.
Big D
2/12/2017
Fast shipping!
Terry
2/12/2017
Was what I order and was shipped fast. I would buy from this company again
Mark N
2/12/2017
Great support for Etrailer customers is the way they work. I am a return customer for sure.
MC65AB
2/12/2017
Great customer service & timely response to my questions. I will use Etrailer again for all trailer lighting needs.
ST45RB
2/12/2017
This company exceeded expectations in service after the sale. When the order was delayed (1-2 days) they were in touch right away to let me know. I will use them again and highly recommend that you do too.
Awesome service, great product
2/12/2017
It was very easy to find the part I was looking for, ordering equally easy and shipping was super fast. Etrailer proves their reputation with each transaction
JS
2/12/2017
Great people to work with- called, ordered, & received class iv hitch within 3 days. Installation was took approx. 1 hour & fit perfectly. Looks to be extremely rugged & am completely satisfied w/hitch & E-Trailer.
Richard W.
2/12/2017
The product is of good quality and will fit its needs perfectly. The shipping was also quick . Thank you.
Jon Luck
2/12/2017
Product was as expected with good delivery time. Thanks
Rick D.
2/12/2017
Great customer support, and the packaging was perfect.
Ron P
2/12/2017
My product was a fantastic deal and was delivered quickly in great shape. Thank you so much!
Jeff S.
2/12/2017
Great quality, Great service Curt L
Curt L
2/11/2017
Quality products, fast service, great prices, friendly people. "Best of the Best" Curt L
Curt L
2/11/2017
Great product. Fast shipping.
Ronnie S.
2/11/2017
Was a snap to install , the video made it even easier ! Thanks !
Jon C.
2/11/2017
Awesome tech. Help with the videos , it made installation a snap ! I wish every web site was like yours ! Thanks !
Jon C.
2/11/2017
Very fast shipping, nice quality product. Nice to do business with. I'm "HAPPY". Thanks
Bob B.
2/11/2017
Package arrived on time, hitch installed and fit perfect. I will definately use this company again, nice work fellas!
Jd, florida
2/11/2017
Exactly what I wanted ,very quick delivery.
Darrel b.
2/11/2017
One of the best on-line purchasing experiences, thanks!
ed benjamin
2/11/2017
Great product, good price and fast delivery, Thank you.
MVPerfomance
2/11/2017
Great place to shop. Products were as listed and shipped in a timely manner. I would definitely purchase from etrailer again, Shawn
Shawn C
2/11/2017
Friendly staff, delivered promptly.
Scott H.
2/11/2017
Great service!
Scott H.
2/11/2017
Thanks for all the help excellent products annd rapid service
Perry m
2/11/2017
Great product and quick shipping. Def would use this site again for future orders
Brandon
2/11/2017
These grommets are hard to find. I am restoring a 1966 Ford F100 and this will be perfect to reattach the cab and bed. Shipping and follow up with tracking was excellent. thanks RSH
RSH
2/11/2017
A year ago I ordered 4 trailer brake assembly sets, brake drums and bearings. They arrived quickly and in good condition. Everything fit well and I had no problems when I towed my trailer across the country. I would definitely buy from Etrailer again.
Dan P.
2/11/2017
Nice i like it, good products , excellent parts!!
Oscar Esquivel
2/11/2017
Excellent products !!! I highly recommend this store!!
Oscar
2/11/2017
Great product. Had an issue with one of four...contacted etrailer and they supplied a replacement without issue. Can't say enough good things about this company. Thanks!
Joe F
2/11/2017
Always great service
Mike d
2/11/2017
I bought replacement trailer lights about a year ago. Timely arrival, easy installation. and they have worked great. I will definitely order from etrailer.com again if I need ANYTHING for my trailers.
Daniel K.
2/11/2017
Great price, Fast shipping
J. Mark
2/11/2017
Items arrived fast and are perfect.
Ken B
2/11/2017
Great product! Good price and quick delivery!
DHW
2/11/2017
Fast service super prices
Williams Tracy
2/11/2017
Very nice product and was delivered fast!
Dave
2/11/2017
Placed my order on Wednesday and Received it on Friday. And everything seems to be just as expected. Thanks
Steven
2/11/2017
Connector was high quality, delivery was fast, price was good, and packaging adequate. Nice to do business here.
Tom J.
2/11/2017
Great product AND great service! My order was processed very quickly and delivery was right on time. All the items were received in excellent shape and condition. I will definitely be ordering items from etrailer again!!
Kenneth
2/11/2017
Product arrived as promised and everything works great. The staff at etrailer I worked with was fantastic. Thanks, Brian
Brian H.
2/11/2017
Produce arrived in mint condition. Exactly what I was looking for. Excellent service and timely shipping from the folks at etrailer.com! Thanks
Scott
2/11/2017
Excellent service,Excellent prices,Excellent company,get with these guys for all your trailer needs!
Michael M.
2/11/2017
Product just as advertised. And was shipped immediately and received on time.
Robert S.
2/10/2017
Best place to buy hitches and wiring. Great service.
JIM W
2/10/2017
Very impressed!!! Quick shipping and very reasonable priced. I would definitely share this site with my friends. Etrailer will be my first choice when it comes to my trailer parts.
Brian C.
2/10/2017
VERY GOOD SERVICE-DELIVERY AND MOST OF ALL VERY RESPECTFUL!!
E.S.
2/10/2017
Just right and fast service. Great co. to buy from.
Gary Finley
2/10/2017
I would like to say great job. I place an order and in two days the order was delivered in full. There was no backorder on the items I order. It was very easy placing my order on the etrailer website. Once again great job!!
NELSON L.
2/10/2017
Excellent quality! Great customer service. Fast and free shipping.
Robert L.
2/10/2017
First time customer and excellent experience. Product was exactly as described and delivered on time. Will order again when the need arises.
Ed
2/10/2017
You promised it would arrive on Friday or Saturday but it came on Thursday which was even better. Instructions for installation were clear and we installed it in 30 minutes today (Friday) Thank you Susan for the great service. All the parts were there. Now the hitch is on and we can go trailering.
Ron Bushouse
2/10/2017
I have never had Better or Faster Service from in other shipper.
Paul P.
2/10/2017
Excellent customer service. Expedient delivery, and the exact product I ordered. I strongly recommend ETrailer.
Robert S.
2/10/2017
Received a quality product at a great price. Fast delivery.
Pillchuk
2/10/2017
Came quickly. Good price. Great follow up.
John A
2/10/2017
Quick fast iand on time Product was everything that was advertised
Tommy D
2/10/2017
I have just received the merchandise in record time! Installed the tires and plugged in the RV cord. All is good,many thanks.??
James G.
2/10/2017
Small parts but totally needed. Appreciate you putting together matching pieces so everything worked as needed. I Always use e-trailer for anything I need and will Continue to do so in the future. Small or large, your service is always equally fantastic.
Brian
2/10/2017
Product was exactly as described, and delivered in a very timely manner. Thanks
Greg C.
2/10/2017
The wiring connector from the brake controller to the factory truck wiring was a perfect match, Plug and play. The quality of the whole adapter from the wire to the connectors are first class. It saved me a lot of time from laying on my back trying to make wiring connections like I have done in the past. This plug allows me to swap my Tekonsha Prodigy 2 from my other truck in seconds. I highly recommend this product to everyone that wants a first class product and friendly awesome service from the folks at e trailer. I am a return customer and plan to be one as long as I need trailer parts and accessories.
C.T.
2/10/2017
Great product well built and customer service is GREAT ! ! ! !
Frankie
2/10/2017
Have not use item , however impressed with quality of regulator. Service from etrailer was great. I have ordered from them several times and as usual they came through with faster shipping.
Gary Q
2/10/2017
I was having a very difficult time finding a rack that fit my vehicle and I was able to contact etrailer and Carmel was extremely helpful. She was very knowledgeable about the products I needed and was able to give me information to help me make the correct decision based on my needs. Thanks to Carmel I was able to get the hitch I needed in a timely manner. I can't thank her enough for her assistance and professionalism. I am the GM of a collision center and I will do business with etrailer in the future.
Bill P.
2/10/2017
Great easy to use product. Etrailer was very helpful, i had some issues with my credit card and they jumped through hoops to help me. Shawn. B followed up with me extensively on phone and through email. Great support staff.
Blake
2/10/2017
Products just fine, have not installed yet, anticipate no problems, whole experience with etrailor was pleasant, will continue interest in their products as needed
Excellent
2/10/2017
Weill always shop etrailer first. Good prices and quick shipping.
Ryan DeShazo
2/10/2017
Very pleased w products, priced great,and customer support was very professional .
David Kirk
2/10/2017
Received wheel & tire yesterday, looks good, good quality. This was shipped fast & received in 3 days, great service. This was the cheapest I could find this tire on line.
Al O
2/10/2017
Once again etrailer has delivered. Great service and products.
Don
2/10/2017
Fast delivery on the item I ordered. Good quality also.
Don B
2/10/2017
Mirrors fit perfect and arrived earlier than expected. Great customer service!
Steve R
2/10/2017
This product was delivered in perfect condition and rapidly. It was exactly what I needed to replace the old parts. They were easily installed and fit perfectly...thanks you!
George M.
2/10/2017
The hitch was received earlier than expected and seemed to be well built, it looks like it will serve my purpose perfectly. etrailer was easy to work with, when I found a lower price they credited the difference back to my card within a couple days. I will buy from etrailer again
John
2/10/2017
Received my Ducks Unlimited trailer hitch cover and am very impressed with the great looks and quality of this product! George did a great job of keeping me advised of the status/shipping of my order. Will be using etrailer for future purchases.
Larry V.
2/10/2017
Exact replacement lense. Service was great. Shipped and received in time they projected. Great communication. Will use etrailer again and recommend them to others.
Rex
2/10/2017
Great product. Great price. Fast delivery.
Ralph
2/10/2017
Good product, fast shipment
RICK C
2/10/2017
Fast delivery and all is well! Thanks.
JK Woodrow
2/10/2017
This was my first time installing a trailer hitch. It took me longer than was indicated, but I tend to be methodical about such things. I had to consult with the ETrailer videos, (and also with You Tube on the proper way to jack up my car, and on how to remove stubborn muffler hangars). The ETrailer videos were excellent, very helpful with good explanations. While I won't put the hitch to use until next week, based on my experience I would definitely purchase from ETrailer again.
Ben
2/10/2017
Not a problem . Just completed both side . Excellent service . Thank you . Good prices. To be recommended..
Don
2/10/2017
ordered and it came promptly. The way business should be done.
dave
2/10/2017
Just what was recommended. Always correct, speedy delivery and personal service IF ever needed.
jlb1999b
2/10/2017
Prompt ship, good product
Randy J
2/10/2017
Product fit perfectly, and worked as advertised. Received my order quicker than expected which was a nice surprise. Also, the videos that etrailer.com had were incredibly helpful for installing the product in my truck. Thanks for the great service!
Tony D
2/10/2017
Great response and follow through. After calling the manufacturer for my specific part, I found a similar product on etrailer, but with a different part number. The agent checked with the manufacturer and found that it was same part, the difference was that etrailer had a bulk part number versus a individual number. Again, Great customer service and quick response
Grumpy
2/10/2017
great product. Shawn at E-Trailer was great to work with. She really knows her business. Very friendly and knowledgeable.
Neil B
2/10/2017
Customer service is excellent. prices are the best around and delivery time is great. Nice place to do business with.
Ken .K
2/10/2017
Product was exactly as ordered and delivered within the promised time. Will use them again for any future needs.
George
2/10/2017
Good quality product. Installation was very easy. Product was not immediately available from the source vendor but the folks at etrailer communicated to me and kept me up to date on the order status without the need for me to ask. It is obvious that they are focused on customer satisfaction, which is what will bring me back the next time I need a product that they sell.
John G.
2/10/2017
Prompt shipping and no issues with the products I ordered. Product was exactly what I needed and at a very good price. I would do business with etrailer again.
Dennis
2/10/2017
good product, very tight fit so there is no rattle. Customer service is the best I have ever had
Rik M
2/10/2017
good service like the hitch would buy again
David W
2/10/2017
ETrailer customer service staff were extremely helpful in helping me determine which acuator was best for my trailer. Shipping was fast and just as ordered. Packaging was good and installation was a snap. Will buy all my trailer parts from ETrailer.
Chuck A.
2/10/2017
Excellent shipping turn around. Will have everything installed this weekend . Thank you. As usual great service and support.
William Thomas
2/10/2017
I have not yet used the product, but I am sure it is exactly what I need. Patrick O worked with me very patiently and diligently. I have never used a trailer or installed a trailer hitch receiver and wiring. Patrick spent a good amount of time helping me find the product that best fits my vehicle, trailer and towing conditions.
Al S.
2/10/2017
Arrived in a timely manner and product is as described.
Seth Clegg
2/9/2017
Product is everything that is described. Just wanted to brag on the etrailer team though....2 customer agent contacted and let me know a) they received my order b) it shows to not to able to ship out til the middle of the month and which they were sorry for the inconvenience, but it got to faster than expected, c) my order had been delivered. GREAT customer service and product representation.
Shawn S
2/9/2017
Great product the only place I found that carried these I lost some of mine I couldn't get ahold of the company that made the trailer in South Georgia but etrailer had the exact ones fast shipping will recommend to all my friends
Tyler banks
2/9/2017
This product was difficult to find until I used etrailer.com. It is a perfect replacement for my old parts which had broken tabs holding the screen in place as well as a cracked ceiling garnish. I was delighted that I didn't need to disturb the metal curb on the roof to make the repair. The order arrived much sooner than I expected. Bookmark etrailer.com!
Bob K
2/9/2017
Good parts at a good price.
Rick S.
2/9/2017
The product was on backorder however, the staff was diligent in keeping me posted every step of the way regarding it's arrival. The product arrived earlier than what they first thought and it was what I expected it to be upon arrival. Good company, excellent service, good product. I would order from them again.
PunDawg
2/9/2017
I received exactly what I ordered in excellent condition. Thank you.
Don G
2/9/2017
Great experience and product
Jesus G
2/9/2017
Just what I expected. Fast shipping also
Tim B
2/9/2017
Very pleased with our order , got it in excellent time and it was great doing business with E-Trailer
Karen Parks
2/9/2017
Great product, great price, fast shipping.
Dan
2/9/2017
Thankyou for the nice Yates bow roller and fast shipping. Look forward to doing business with you again.
Steve b
2/9/2017
The original single, pull-out step had been removed from the used camper that we purchased. After improving the floor and frame supports, the new SMFP-2120 double pull-out step fits perfectly and is much stronger and convenient than the original. As usual, your shipping, follow up and customer support was excellent. Thanks.
Vann J
2/9/2017
Good quality springs. Good price and very fast, free shipping! What's not to like?
Jeff R.
2/9/2017
I've ordered twice from this company and have had great service. The prices are competitive and shipping is fast, if your not giving this company a chance,it your loss.
Birdy
2/9/2017
Product came as described and shipping was fast
Brian
2/9/2017
Service of sales rep and the quick delivery was beyond my expectations! I have not installed these items yet. Very Good Service!
Aubrey Mc
2/9/2017
Very good service and delivery. They have not been installed yet. But the service and delivery was beyond my expectation!
Aubrey Mc
2/9/2017
I needed these straps in a hurray and was so happy to find them and have them shipped asap. I have bookmarked etrailer so if need anything like this in the future I will only be one click away. Thank you Cindi
Cindi
2/9/2017
I always come to etrailer.com when I need something related to towing. They have the best prices and customer service. This is the second Equal-i-zer shank I have purchased through etrailer due to purchasing a new tow vehicle and each time the service has been fantastic.
Chris
2/9/2017
Great customer support when I called with questions about the product I was interested. Katie was very helpful! Fast service and delivery, pleasure to do business with!
Richard W
2/9/2017
I was so supprised my order arrived so fast and in perfect shape. Thank you to you and your team.
Richard D.
2/9/2017
so happy i found your site, going to buy all my trailer needs from Etrailer now. just ordered new taillights for my pop up camper. and soon will need a alum drop gate for my atv trailer, thanks again.
ben
2/9/2017
The cap fit better than the original cap. The service was great.
Roger N.
2/9/2017
My experience with etrailer is that they are responsive, have competitive prices, and deliver on time. Hard to beat that combination.
Bill
2/9/2017
Lost original remote. Found replacement @etrailer. Great price and quick delivery. I will always shop at this business.
Jim L
2/9/2017
all ok no problem with any of the product I order from you
gary w
2/9/2017
The product arrived very quickly and was exactly what it should be. I am very satisfied with etrailer as far as price and shipping.
Lin A.
2/9/2017
Just received my order but haven't had time to install anything yet. Bought a different boat and rebuilding the trailer. Have had nothing but good service from etrailer. Quick service and quality products will not be shopping for these type of parts any place else. Couldn't be happier with service received.
ED H.
2/9/2017
The overview buying experience from etrailer was excellent. The product descriptions and videos were exactly what I ordered and helped a lot with installation. I also liked how etrailer took the initiative to send me an email the day the products were delivered.
Verbon G.
2/9/2017
Product was delivered this a.m. a day ahead of time and exactly what I ordered. I've got other things to order so I'm pretty confident that the other items will be on time and just what I wanted... Nice to have everything for a trailer I'll ever need is available and at one location...
Al Schafer
2/9/2017
I have looked all around for this hose. The price was great and the customer service was excellant!
Bob H
2/9/2017
The items I have needed were in stock and promptly shipped, arrived properly packaged, and in a timely manner. Also, the items were represented accurately, and met my expectations.
Walter P
2/9/2017
product received as described. works perfect for our application. fast shipping and excellent communication on order status. was a pleasure doing business with etrailer.com. would definitely recommend to others.
james thoma
2/9/2017
I ordered two new tires and new rims for my small utility trailer. The price is right, the quality is good and the customer service is great. The order was acknowledged super fast and the tires and wheels were shipped same day. A link was provided for tracking. The tires were received in 4 days from ship day. They fit perfectly as expected because the site offers a great deal of educational information on how to measure the various critical items to assure you order the right tire and wheel. I am very happy with my purchase from etrailer. Thanks George!
David W.
2/9/2017
Excellent product, and way better than excellent service. There was a bit of a mix up with the original packaging, and that was fixed OVERNIGHT!
Mark Frederick
2/9/2017
This part is exactly what I wanted. You get what you pay for and I may order another one . Thanks for your fast shipping and top notch employees! Best wishes,,,, Larry
Larry Ziman
2/9/2017
Got exactly what I ordered and a fast delivery
Charles G
2/9/2017
Good product exactly the way it was supposed to be, great company to deal with go etrailer
JOHN BENTKE
2/9/2017
Not much to say about the product -- it is as advertised. I'm very pleased with the responsiveness of etrailer.com in fulfilling and shipping the order and following up after delivery.
Jean
2/9/2017
Etrailer is an excellent place to find great parts with great pricing with fast shipping
Russ
2/9/2017
Greetings Nickey; I received the 4 hubs Yesterday and am glad to say, they are very Heavy Duty. My plans are to replace the Mobile Home hubs on my 18' trailer to have a modern trailer with heavy Duty hubs that use the more easily available 6 bolt wheels. The old style Mobile Home wheels W/ tires are no longer available in this area, and very expensive when you do locate any. Many thanks for your follow-up, as this shows your concern for your products and most importantly,,,your customers.
Joe R.
2/9/2017
Ordered a few times now from etrailer.com. Very pleased with the fast shipping and quality of the products. I love that they have info videos on the product and even how to install ...... Thank you.
Greg G.
2/9/2017
I'm a project manager at a small construction company and we have a small fleet of enclosed and flat bed trailers from 12' to 24'. I oversee some of the maintenance and order repair and replacement parts when needed. I have always proffered etrailer.com site for it's ease of locating and ordering the items needed. I have never been dissatisfied with ordering, shipping, customer service or quality of the products purchased. Thanks Etrailer Team for helping to keep our fleet rolling. Sincerely Douglas Knight
Douglas Knight
2/9/2017
excellent service and timely delivery. they are my go to for trailer parts from now on.
Gary W.
2/9/2017
Gr8 service...super fast response and delivery....Etrailer is the way to keep your travel on the road! Buy with confidence!
Bob R
2/9/2017
Had a great experience with etrailer.com Ordered all the parts I needed for my equalizer weight distribution hitch (needed a ball and thin walled socket). Saved about 2o bucks on the socket. Ordered on a Saturday morning and had all my stuff on my door in NC by Weds. Great customer service. Will be back.
Chris R
2/9/2017
This place is great. there customer service is the BEST. They make things right if something is wrong. I will order from them again anytime.
Bob B.
2/9/2017
I had a hard time finding the exact hitch adaptor I needed from many different suppliers on the internet. I was skeptical even when I found the etrailer.com website. Boy was I surprised! Their extensive inventory had many options for the adaptor I needed. The price was good, the shipping was reasonable and most of all, they had it On-Hand! Etrailer will be my first stop from now on! Thanks, Etrailer.com!
Earl S. C.
2/9/2017
I have never had a problem with ordering and receiving trailer parts from etrailer. Always top notch quality and super fast shipping.
Terry
2/9/2017
Great product and service is impeccable!
Scott
2/9/2017
Good recommendations and advice given at the time of purchase...Parts came neatly and securely packaged in a very timely manner....Installation was cut and dry and plug and play...no problems encountered and a very smooth install....Good job with the install videos but if I could make a suggestion: If an installation video is available on line or there are special instructions for installation or care of the product....that they be included on a highly visible (fluorescent paper) in the packaging...I was not aware of the instructions/video until after the install and receiving this review request....Thanks
RickD
2/9/2017
I received this bracket along with the hitch wiring kit, I was very impressed with how easy they were both to install. The staff at etrailer have been great to work with. JR
Jerry R
2/8/2017
Good products at reasonable prices. All items arrived quickly and in good order. Tracking and customer communication were top notch. The descriptions and pictures were detailed and accurate. I was confident that I would receive the right items which I did.
Neal H
2/8/2017
happy with everything
duane stefan
2/8/2017
Product shipped out extremely fast and I was pleased with the price and the quality!
Steve L
2/8/2017
Ordered bearings and races for both hubs on my bass boat. Quality seemed better than local auto parts bearings. Also purchased other items on this order and was very pleased with products and customer service I received from etrailer. Informative, fast shipping, and courteous company to work with. Top notch!!
Rusty v
2/8/2017
Great product - delivery was less than two days! Plan on using etrailer.com again. Thanks for the great service.
Richard c
2/8/2017
Can not believe no S&H AND I got it the NEXT day!!!! Amazing transaction! Hope I find I need more things that I can get from YOU!!! Thanks!
Colin Robinson
2/8/2017
Phenomenal product, easy to install, delivered in 2 days, just in time. Excellent customer service as well.
Martin S.
2/8/2017
Excellent. thanks for the service.Very good.
Gabriel
2/8/2017
Fast shipping!!
Steve H.
2/8/2017
Quality parts delivered as described
BK
2/8/2017
the prices are the best around!!! service was great and the shipping was super fast...thanks George!! I will be doing business with etrailer.com in the future. I will be informing friends of this site as well. thank you again
Mike P.
2/8/2017
Excellent transaction . . . highly recommend this company
Dennis
2/8/2017
The Bulldog trailer jack replacement was much better quality than the original. etrailer.com site was easy, and quick. I'll be back!
William V
2/8/2017
While I really have no concern about the quality of the product, I cannot say enough about the quality of the people I have dealt with at etrailer.com. Great group of people very interested in getting the customer issues resolved.
Sam
2/8/2017
Parts are parts..these were high quality. More importantly the service provided by Steve in Sales was invaluable. A polite, well informed and intuitive experience..a bright kid! Thanks...
Carl H.
2/8/2017
I got the p3 brake controller and am very happy with it. The controller and pigtail were a very easy plug and play installation. The shipping went well and the tracking updates provided were very thorough also! I will do all my towing needs business through etrailer!
Brandon W.
2/8/2017
It's a hose. It does what a hose is supposed to do. It carries water and it is safe to use for drinking water. After a year, I have no complaints. It doesn't kink and the fittings seem to be high quality. Etrailer is my go to source for quality products and great follow through.
charlie
2/8/2017
Very nice product, fits, looks good and so far no issues. Very fast shipping and good follow up by etrailer.com
Richard P.
2/8/2017
Great customer service!!!
Jim H.
2/8/2017
Good quality item. Company service exemplary.
Jim H
2/8/2017
It's always a pleasure to do business with a company that does what they say there going to do.
Alan W.
2/8/2017
I was very surprised how quick my order got to me. The product installed very easy on my boat trailer, looks good, and high quality. Again I will mention the terrific service on my order. I will definitely continue to order from etrailer, very satisfied.
Doug H
2/8/2017
GREAT COMUNICATION AND FAST SHIPPING!
BOB S
2/8/2017
etrailer is the best place to buy all your trailer needs,I would recommend them to anyone. They are quick with shipping, and on time. Great service.
Mike Chavis
2/8/2017
the company's overall performance was superior .... accepted the order as the product was presented on its internet site.... offered expectation of shipping time and process. Then followed up when it was realized that the inventory for the particular item I wanted had sold out. They offered an approximate delivery date and sent multiple emails during the wait period ( under a week) . the product was superior, easy to install, and fulfilled my every need. solid, appeared durable and has drawn attention of others in similar need. I recommended the Etrailer company to them and would honestly say that the price, quality and staff performance was supe
JOHN VAUGHAN
2/8/2017
This review is more about etrailer than the product. I have done business with this company for over ten years. Their professional staff has profound technical knowledge, and communicates it in clear, understandable language. These people are committed to helping the customer make a good choice. And their products, in my experience, are excellent quality. Chris kept me from ordering tire chains that would not fit my truck. Etrailer is my first choice.
Tire chains
2/8/2017
The product was exactly what I needed to repair my trailer. It was easy to select the right part. Ordering was quick and easy. It was shipped out the same day and I had it delivered the third day. The price was good and the freight was free.
Dennis B
2/8/2017
The bearing kits were complete, arrived in a timely manner and installed as expected.
Mark A.
2/8/2017
Bought four complete brake assemblies Delivery was prompt , well packaged Once installed they worked as described E- trailer keeps the several trailers we own on the road and operating safely
Peter L.
2/8/2017
Received all the parts to rebuild my travel trailer brakes in a short time. Everything from lug nuts, heat shrink splices, drums, bearings, seals, brake backing plates with complete brake assemblies. All in two boxes, albeit two heavy boxes... Total rebuild time from bare axles to tires on and torqued, about 2.5-3 hours. Everything I needed was there. Thanks to Sam G. for the great customer service.
Jon G.
2/8/2017
Delivered in two days. Solid construction. Quality materials. Guide post and separate hardware kit are top notch. Easy to install. Just what I wanted. Thanks etrailer for a seemless experience and quality product at a great price. Will continue to do business with you in the future.
C. Walker
2/8/2017
I can't review the electric trailer jack since it is winter and I won't be installing it for several months. But I can rate etrailer and the order speed. I ordered the jack on Sunday evening and it was delivered Wednesday morning. No problem there!
Steve
2/8/2017
Crazy GOOD SERVICE. I ordered a trailer tongue Monday afternoon and when I got home from work on Tuesday, It was at my door. ORDERED AND DELIVERED IN LESS THAN 24 HOURS. UNBELIEVABLE. First time purchaser. I have four trailers and etrailer is now my trailer parts go to company. These guys are amazing. A++++++ Thank you, Richard.
Richard K.
2/8/2017
etrailer has the lowest prices
Eddie S.
2/8/2017
The tire was in excellent condition. It arrived with great timing with free shipping!! Will definitely be using the site again.
K. Membreno
2/8/2017
The harness and the hitch arrived yesterday. The salesperson I spoke with, Andrew, was extremely helpful making sure I got exactly what I needed to do the job. He even sent videos to help with installation. I would recommend these guys to anyone.
Bill E
2/8/2017
The package came quickly and is exactly what I ordered!!!!! Thanks Etrailer.
Johnny H.
2/8/2017
Great product. Fast shipping. Recommend to anyone!
Alvin S
2/8/2017
Product receive quickly. Support was excellent.
Dan K.
2/8/2017
I would order from E-Trailer again since, even though they called to tell me my products would be delayed since they weren't in stock, they came in in a reasonable amount of time and the prices are reasonable when compared to other retailers.
Amy W
2/8/2017
AS ALWAYS E-TRAILER IS RIGHT ON EVERY TIME YOU CAN NOT FIND A BETTER PLACE TO TAKE CARE OF ALL YOU TRAILER NEEDS
bob owens
2/7/2017
I bought a rarely demanded squat tire for a boat trailer that is not in inventory anywhere in southern California. eTrailer had them in stock and shipped them right away. I received them without problems and they now hold up my boat on its trailer. Thank you for a well run business that fulfilled my order in the time expected.
Keith in Los Angeles
2/7/2017
The wheels arrived quickly and in perfect condition. The folks at etrailer were helpful and answered my questions quickly and completely as well. I'd recommend doing business with them anytime.
Brian J
2/7/2017
Item as described Fast Shipping and Well Packaged, AAA+++ Seller Will do business again! THANK YOU
AL G
2/7/2017
Products arrived on time and were exactly as described on the web site. I had to contact customer service to fix a issue with billing address, Sam was very helpful and got everything squared away.
Grady
2/7/2017
Fit perfectly great price couldn't find a better price.
Scott H.
2/7/2017
I can always find what I need at etrailer.com. Customer service has always been 5 Star. Thank's for the fast delivery.
Terry
2/7/2017
Ordered some parts for my car hauler and everything is as described. The quality is great and the communication from online ordering through the delivery updates was top notch customer service.
Anthony P
2/7/2017
Very nice box and very good service with the sale I will definitely be shopping here more for my trailer needs
Jerrod Grosklos
2/7/2017
Suuuper Fast Shipping, Quality Products, Reasonable Pricing, EXCELLENT COMMUNICATION, Highly Recommend...
Jon
2/7/2017
Good tool. Fast shipping.
Jeff A.
2/7/2017
very good and quick service. very happy.
Tracy P.
2/7/2017
Great price, shipping, and Customer Service Response. Will order more from E-Trailer.
Constantine
2/7/2017
this product is excellent. the quality ,the customer service and all. keep it up.
raj persaud
2/7/2017
Everything was as expected. the right product was delivered on time. Customer service followed to to make sure thing were good. That is important to me.
Rick J
2/7/2017
great quick service
Midstates Trailer
2/7/2017
First time buying from etrailer so I did a small purchase to check things out. Couldn't be more happy with the overall experience. Will buy from you again with no reservations.
Cruise Master
2/7/2017
I received the product, it fit exactly. I received in time to cover the back of my truck Thanks for the product and your easy to follow online catalog
William M
2/7/2017
Best Thing 20 min to install Great Buy Best Price Fast Shipping I ordered it Saturday an got it Tuesday Thanks Very Much
Anthony
2/7/2017
Quick, easy, accurate.
Creighton
2/7/2017
The product is pretty simple; a small rectangle of steel with a threaded hole in the middle of it. The product was delivered as described. Shipping was on time and packaged appropriately. Daily update emails were received as the order flowed from initiation to the time it was delivered. I would buy from etrailer again. They are the first place I look when buying products for my truck or trailer.
Mark K.
2/7/2017
Service was top notch Needed part in a hurry and they delivered
David A Welton
2/7/2017
Top notch company. Very pleased with transaction. They jumped on the order as soon as I purchased it. Was packed, shipped, and received in a matter of days!
Ray T.
2/7/2017
Very quick shipping and easy to deal with.Will be buying again!!
Lohman Supply
2/7/2017
Great service. Sent out and received promptly. Good people to do business with. Highly recommended.
John S
2/7/2017
Great. Solid build
Khoi
2/7/2017
Ordered part, which was significantly less anywhere around. Fits perfectly, and price is the best part of the order. Definitely recommend these guys!
Igor V.
2/7/2017
Good phone support, pricing and quick shipping!
Ed G.
2/7/2017
Fast delivery, good communication, reasonable price, and good quality. That's how it is supposed to work...Thanks etrailer.com!
Chris D
2/7/2017
Products I ordered where just what I expected. Great pricing and fast order processing and shipping.
Ed
2/7/2017
The product was exactly what I needed. Fits with no problems. I also want to say that the customer service at eTrailer was above and beyond my expectation. They were able to change the delivery service after the order was placed. Customer service not only emailed me with the request, but made two personal phone calls on a Saturday to explain about splitting the shipment because one product was out of stock, but still sent the other product next day.
Jeremy H.
2/7/2017
GREAT PRODUCT,SHIPPING AND ARRIVAL TIME WAS BETTER THAN II EXPECTED. EASY TO INSTALL STILL WORKING FINE. WOULD HIGHLY RECCOMEND THEM .
HOWARD E. PENNELL
2/7/2017
Great product & Great service.
PM
2/7/2017
great product fast shipping
Jerry D
2/7/2017
This product does exactly what is supposed to do. i.e. That is to shear to prevent worst damage to the jack. I was glad to find a supplier online "Etrailer.com" when we sheared our original. Remember to remove the foot when raising the jack all the way up for traveling.
BrianF
2/7/2017
Item was exactly as described. Worked fine. Easy company to deal with.
Evan
2/7/2017
Great service! Thank you.
dennis p.
2/7/2017
Excellent service from ordering to delivery. Easy installation. Work better that I had expected.
Emmett B.
2/7/2017
Shopping was easy had no problems. Everything was delivered in time. Customer service was excellent. Will definitely be shopping with them again.
Richard p.
2/7/2017
Small. Bright. And priced better than anywhere else I could find.
Eric
2/7/2017
Great pricing Fast shipping.
James H
2/7/2017
Parts shipped extremely fast, and we're exactly what I expected
Devin
2/7/2017
Great Product, Even Better service!!! Ashley was incredibly helpful and made sure everything was correct and on time. 5 stars to her!!!
brian m
2/7/2017
Fast FREE shipping and product was great quality and easy installment Thanks! Will definitely recommend you to other business.
Michael M
2/7/2017
etrailer is the best!
Richard B
2/7/2017
Product as described and delivered promptly.
John
2/7/2017
Product came exactly as described in a timely manner! 100% satisfied!
Jon N.
2/7/2017
Great lights. Etrailer is a great place to shop for all your RV trailer needs. One of the few places i shop on line that checks up on you to make sure everything is alright "After" you get your parts.
Lynn Mc
2/6/2017
I was unable to locate the clearance light for my enclosed trailer locally. I was able to find the original light online at etrailer. The sales associate Chris was helpful, and friendly. My order arrived in a few days, and I was very happy and satisfied with my etrailer experience.
Lindsay
2/6/2017
I ordered the wrong product first so had to return and recorder. Your company was fast, efficient and the customer service was excellent. The product is of good quality, thank you and I will order from you again in the future. Thank you.
Mark Soderlind
2/6/2017
The Fulton jack was just what I expected. The service from etrailer.com was great. I paid for standard (5 to 7 business day) shipping and the jack arrived in four days. Great Job etrailer.com.
Jim
2/6/2017
Yes, I did receive the shipment. It was exactly what I ordered and on time delivery. I really appreciate your help with all of the orders. Kevin, you and your company are to be congratulated! I'm sure I'll be contacting you with other orders. Thanks again!!
Larry H
2/6/2017
Fast shipper got all the parts I ordered.
Charles
2/6/2017
Product was as described, good quality. Customer service is outstanding.
Sam H.
2/6/2017
as always, excellent product, double excellent service !
Bob L.
2/6/2017
Great Product and Great Service.
Bob G
2/6/2017
A perfect fit and communication on delivery was excellant
mike v
2/6/2017
The part I ordered is very well made and appears very tough. It is a perfect replacement for the one that was damaged when being removed. You had the exact part I needed and got it to me quickly and at What I thought was a fair price. What more could I ask.
Frank W.
2/6/2017
They had exactly what I was looking for!!! And also great customer service!!
Jaime E.
2/6/2017
Great Company to do Business with. I ordered a Trailer Hitch and wiring from eTrailer. I put in the order online, on Friday and received my Hitch on Monday. Everything was neatly packaged, and in order. The Hitch was a fit for my car and was of good quality. My sales person was named Pat. She knew exactly what I wanted, and was extremely helpful. She was also a very nice person to do business with. This Hitch was less expensive, than anywhere on the Internet. Great people, less expensive, no problems. Thanks Pat, for making this buy, a pleasant one. Thanks etrailer, for the low price. Jack A.
Jack A.
2/6/2017
Absolutely best service ever, product fit as advertised, very very happy with the product and service.
Bruce H
2/6/2017
I used this part for a non-intended purpose as a fan blade for a DIY heat-powered fan for a wood stove. It worked so well I bought another. Customer service was so on-top of things that they contacted me to be sure it was not an accidental duplicate.
PK
2/6/2017
as usual good price and product thanks
butch b
2/6/2017
I have a broken boat trailer tail light assembly. I searched the part number from the assembly I removed and found it here a etrailer.com. When it was delivered it was exactly what I expected. It was delivered in a timely manner and packaged well. I have not installed it yet, but will be an easy install. I would recommend etrailer.com for this part.
Chuck T.
2/6/2017
Everything was as described, sale and shipping were smooth.
Chris
2/6/2017
No complaints with product or Etrailer.
Lee G.
2/6/2017
Got exactly what I was expecting to get. Product looks very sturdy. What can I say? I ordered it. A week or so later I received it. I will order from eTrailer again. As a matter of fact I will be placing another order soon. Thanks eTrailer.
Lee G.
2/6/2017
I am a repeat customer for a reason. They are a great company.
Tom
2/6/2017
Good stuff
C
2/6/2017
Product was a advertised and in new condition. Fast shipping and good price.
Cliff
2/6/2017
Love this. I had been looking around for a while for this and was running into problems locating one. It is exactly what I wanted. The staff was very attentive in keeping me informed of my purchase. That was greatly appreciated in this electronic world that we live.
Pamela W
2/6/2017
The installation of the trailer hitch receiver was smooth and very easy to install. The 4-pole vehicle wiring harness was also very easy to install. Everything I needed to install the harness was provided by the guys at etrailer.com. I will be sure to shop at etrailer.com for my next trailer hitch installation.
Troy
2/6/2017
part and service very good already told others
RichB
2/6/2017
Haven't installed yet, but etrailer did an excellent job and Curt products have always served me well
Ken C
2/6/2017
Good quality 5th wheel hitch ordered. Lucked out getting it on sale. Shipped on time. Arrived in perfect condition. Self install. Highly recommend Etrailer!
Donald H.
2/6/2017
I've purchased from this site before and find service and products outstanding.
NW Coastal Fisherman
2/6/2017
shipment was received and the parts fit perfect. I would highly recommend this company
kilkee
2/6/2017
Ordered set of wheel covers, but ordered wrong size; Jordan was quick to resolve my problem and had my new covers out immediately. Covers arrived at my house quicker than expected. Highly recommend!!
Scott W.
2/6/2017
Etrailer, is the place to go with their large inventory of towing, trailer and vehicle accessories. Attentive ordering process and quality of products. Very good asset for my farming operation.
Greg W.
2/6/2017
Excellent product! Works great. Order was received and shipped very fast. Would recommend etrailer to anyone.
Cory
2/6/2017
As always my shipment was delivered on time. Package contents were all in good shape. The instructional tapes are great. The best thing is the price.
Terry B
2/6/2017
Product works very well. Easy installation. Company has great communication and very good to work with. Thank you
Rod H.
2/5/2017
Have not had a chance to install it yet but I was very happy on how fast I got the product and the vendor follow up to make sure I was satisfied.
Larry M.
2/5/2017
This order was shipped out within 6 hours of my placing the order over the phone. Now that is great service! The 6-leaf spring was an exact replacement for the ones on my 40 foot Big Horn 5th Wheel, except they are better made and seem stronger. I am definitely satisfied with the quality of material I am getting from etrailer.com.
Charlie P
2/5/2017
Spoke to a representative about the parts I needed prior to ordering. Was very helpful with me and made sure I had everything I needed. Told me when package would be shipped and when I would receive it. Everything came in on time and was exactly what she said it would be. Rack works perfect again. Great customer service, would recommend to anyone.
Patrick
2/5/2017
I had great service and was updated on my order quickly.
JD
2/5/2017
Quick and easy. Ordered them with free shipping and 3 or 4 days later they were on my front porch. Easy to install and have come in handy for many reasons. Very durable. I give this company an A++++
James P
2/5/2017
Such a great site to find what you need and get it right the first time. Excellent!
Craig
2/5/2017
Hitch pin was exactly as described and worked great. 5 Stars Customer service helped me select the right locks for my carrier, worked perfect and installed quickly.
Roger D
2/5/2017
When the wind whipped my cover, the only damage was to the two rear cover caps. That being said I soon found out that searching for these tonneau cover parts was not easy. When I found them on etrailer.com I liked the price. The total purchase process went exremely well. I would define shop here for any of my future trailer and truck cover needs.
Andrew G.
2/5/2017
I couldn't believe the fantastic service we received on the part. We will be ordering other items off this website. We weren't aware this website existed. Thank you
Melanie S
2/5/2017
Thank goodness for etrailer.com! I broke the taillight lens on my trailer and needed replacements. I thought that I might have to buy new taillights, but found the replacement lens on etrailer.com. They were a perfect fit. Thank you so much!
Larry K.
2/5/2017
Fast shipping
Blake p
2/5/2017
Etrailer is definitely persistent in getting a review. I suppose this is an admirable trait. The part I ordered was just a simple lock so that I could have all my toolboxes keyed the same. The toolbox I converted was not a UWS product but I was certain that the locks were interchangeable. Worked fine. On a side note, UWS is a great company with excellent customer service as is etrailer. I highly recommend either or both companies to fulfill your needs if possible.
Tyler T. Washington
2/5/2017
Great product, great value fast friendly service
Terry
2/5/2017
Received my item in a longer time than I anticipated, but it was the correct item. Support help online and by email was good. Would use the company again.
MLDonovan
2/5/2017
Etrailer waited out the supplier and kept me informed on the possible delivery date. When the part became available they contacted me and we completed the transaction. Thanks for being dedicated to your customers. Although I have not installed the wedge yet I have test fit in the hitch and it appears it will resolve my issue providing a better fitment between the hitch and the pin box.
Dennis C
2/5/2017
Not much to say; the pin fits, it arrived quickly, so good job!
Mike D
2/5/2017
Good quality lock! Can't beat master lock. Shipped fast and had emails along the way by the AWESOME customer service team at etrailer.
Anthony Bonifatto
2/5/2017
Product fits perfect for my newer tow vehicle with a 2-1/2" receiver. Shipped super fast!! Couldn't be happier with the customer service
Anthony Bonifatto
2/5/2017
Great product. Delivery was crazy fast!!! It's nice to know there's great customer service still out there.
A Bonifatto
2/5/2017
Products were delivered super fast and exactly what I had in mind when I ordered. Customer service was FANTASTIC!!!!
Anthony Bonifatto
2/5/2017
I am changing trailer brakes from electric (I never know if they are working or not) to surge brakes. After calling to get information that was not clear in the on the website I ordered and received the necessary parts. The technical help on the phone was helpful and and the order processed and received promptly.
Frank Mc
2/5/2017
Arrived sooner than delivery date this is the second thing i have ordered from them that arrived early Both products as advertised
Brance
2/5/2017
The products are always top of the line for a great price.
Keith
2/5/2017
Titan 10 hitch actuator, perfect! Came a day earlier than scheduled, installed without a hitch! No pun intended!! Great product, fit perfectly. Will do business agin and agin and again....
Ed N.
2/4/2017
Fast delivery very affordable
Jesus Grano
2/4/2017
Arrived quickly
Linda B
2/4/2017
Great product, Timely delivery,Great service. Will not heasetate to buy from etrailer again. Many thanks. Jane Shuey
Jane Shuey
2/4/2017
I ordered the bearing buddies for my trailer and they were received quicker than expected. I thank you for your service to your customers and will be doing business with your company in the future. It is good to know that great customer service still exists.
Scott H.
2/4/2017
Super fast delivery and super quality hitch! Thank you for making it so easy to pick the right hitch!
Karen Hamdan
2/4/2017
The jack was ordered on a monday evening and I received it thurs !!!!!!!! Very fast service and was exactly as described !
Wayne W
2/4/2017
The product was as described and expected and delivered on time. What I really want to write about is the service from etrailer and Hally C. This was a small order but Hally C treated me with respect like was a long standing customer who was placing a huge order with them again. This was actually my first order with them (and a small one at that) but will certainly not be my last. Customer service still matters in this day of lowest possible cost. So thank you to Hally C. You are outstanding to work with.
Ken B.
2/4/2017
Awesome website! Nice video clips. Great prices and selection. Very fast shipping!
Jeff S.
2/4/2017
Fast shipping. Ordered Sunday, received it Tuesday!
Route_66_Rick
2/4/2017
SHIPPED FAST AND DELIVERED BEFORE SCHEDULED DELIVERY TIME. VERY SATISFIED!
CHRIS
2/4/2017
Extremely pleased with all aspects of product. Items just as described and very quick delivery. Very satisfied
Robert A
2/4/2017
Great product and great delivery.Will do business with again and very professional
izzy'scoveredwagonserve
2/4/2017
GREAT COMPANY , FAST SHIPPING AND PRODUCT WITH A GOOD SALES STAFF WITH A SAVINGS TO BOOT . WHY NOT SHOP WITH E-TRAILER.COM ? IT'S A NO BRAINER .
Scottie H.
2/4/2017
I have receive the right one and I'm real happy with it I will tell everybody ware I bought it I'm vary satisfied thank you
Mike kettler
2/3/2017
Product was delivered timely.
David M.
2/3/2017
Great product from a great company, and sold by a company with great costumer service
Frank T
2/3/2017
The wheel matches my factory trailer wheel perfectly. The Tire is better than the factory ones. Very quick shipping on my tire and wheel. Also the tracking was very easy to see where my package. I will be buying here again.
Jim P
2/3/2017
Very good product selection which was easy to navigate on the website. I was referred to your website by triton boats. I was looking for a wheel cap cover what you had. I had previously not been able to locate them. Shipping was extremely fast. Very please with the service and will be back.
Randy S.
2/3/2017
Wow! I am so impressed with your company. Found exactly what I needed. Could not believe it arrived so quickly. Both items are very good quality. I will definitely recommend Etrailer to others. Thanks
Cynthia Keasler
2/3/2017
Got exactly what I needed in a timely manner. Seems no one locally had any idea what I was looking for. Thanks etrailer
Nieland Roger
2/3/2017
Simple, quick and easy to install. Will buy from this place again because they did it right.
Joe
2/3/2017
WHAT GREAT SERVICE AND FOLLOW UP. PRODUCT LOOKS GREAT AND WILL TRY IT SOON
DON H
2/3/2017
Could not find ball with long enough shank in stores, easily found on etrailer and mailed to house, very convenient!
Scott
2/3/2017
Great product! Extremely fast shipping! Will definetly buy additional products from this company.
Danny S
2/3/2017
Arrived just in time perfect
Yohanny
2/3/2017
I appreciate your very good info, contact, and service. Thank you! Jerry M
Jerry M
2/3/2017
This product has worked very well for me. I originally ordered a hitch that was too heavy duty for my trailer. Etrailer was great and worked with me to make sure I got a new hitch that would work for my needs. No I have the product that I needed. Thanks!
David M.
2/3/2017
Great service with timely delivery. Product was what I expected.
Zak K.
2/3/2017
Good product and fast shipping. I will buy from them again
Steve
2/3/2017
The receptionist who took my order was very friendly, knowledgeable and professional. My order shipped sooner than promised and arrived sooner than promised, and was in perfect condition. I am very happy and impressed with etrailer.com
Jim
2/3/2017
Shipped same day I place order, upgraded shipping to get here faster and great solid product. I will be purchasing from them again soon. Thanks etrailer!
Kent A
2/3/2017
great price, prompt delivery. quality product- you can't go wrong with etrailer!
Brian P.
2/3/2017
Delivered in a timely manner and was exactly what we needed
Jeff G.
2/3/2017
Great price! Quick service! Easy to install and was a perfect fit! Will continue to purchase from etrailer!!
Sumold
2/3/2017
I haven't used the products but they look like what was advertised and the company, Etrailer.com was just great to get the snow chains to me in time for my trip to Mammoth Lakes. Luckily I didn't need to use the chains since I had some great tires but they looked very well built and at a very good price. The bags I plan to use on my inflatable 13" boat and they are well made and it seals with folds and velcro. Looks water tight. If you leave air in the bag, it will float and you won't deep six the items. The other items look sturdy and capable of doing the job as intended. I was happy with the concern exhibited by the etrailer.com staff. I would buy from them again.
Doug S
2/3/2017
Impressed with etrailer. Their website is easy to navigate. Shipping was fast and well packaged. I wish etrailer and the folks who make it happen, best wishes. /JIm
Jim V
2/3/2017
Appears to be good quality and as advertised. I am happy with the item. I am also very happy with the service provided by etrailer. Their communication with the customer is excellent.
Mike S
2/3/2017
Very timely shipping. You got it here when you said you would. Thanks, I'll count on you in the future.
Jim H
2/3/2017
Got just what i ordered and was shipped extremely fast
Jason R
2/3/2017
I am now a firm believer in etrailer. Good stuff, priced right and shipped promptly. After two boat trailers, two work trailers and now an RV they have become my Go-2 guys for everything trailer related. Good folks, give em' a try, you won't regret it. Show Low, Arizona
Jim zeigler
2/3/2017
Product is great, easy to install, perfect fit, and service was fast and considerate. Thank you
Lake H
2/3/2017
I received an email saying one of the items I ordered, was not in stock, I was given a choice to take an alternative item, which would have worked just fine, I chose to wait for the exact item. To my surprise it came to the house two days after being told I would have to wait. My whole order took just short of a week to get, even having to wait for a part not presently in stock. All the stuff I ordered was in perfect condition, and properly packed. Very satisfied with your service and price. Thanks, Doug P.
Doug P.
2/3/2017
The customer service with etrailer is just outstanding! My hitch was shipped just one hour after I placed the order. Also, I accidentally ordered two hitches when I place my order online and two were promptly delivered. I was able to return the unwanted hitch and get a credit in only 1 day! Great product, great customer service and Amanda was amazing to work with on all of my interactions with etrailer.com.
Joel T.
2/3/2017
Excellent choice. I am very happy with my order. My trailer was done in no time. Brakes I ordered fit perfectly. Now it's done and I am happy and so as everyone on the road. Thanks etrailer.
Iutisone
2/3/2017
Product as described. Fast shipping
Jeff B
2/3/2017
Product as described. Fast shipping
Jeff B
2/3/2017
Great service, great communication.
Derek
2/3/2017
Customer service was great, and everything lives up to expectations.
Mike C.
2/3/2017
The step pads fit great ! the clips that hold the pads in place need a little TLC when you install them they bend very easy. but in all everything worked well and looked good on my truck. I will buy items in the future from your company.
mike
2/3/2017
Product received as expected. Great service. will definitely use again.
Ron J
2/3/2017
This is the perfect replacement light for my boat trailer. This is the first time I made a puchase from eTrailer.com. Their selection is extensive and at a nice price. For a notice it was easy for me to use their site to find the replacement lights I needed. It was received in less than 5 days at my doorstep and everything I ordered was there. All the tips and installation videos are invaluable to me. This is much more than a great place to purchase lights, it's a DIY'ers learning site.
Tom H
2/3/2017
This product was excellent I am a first time buyer but will be looking you guy's up in the future
Terry B
2/3/2017
Very pleased with the way etrailer conducts business. I ordered 2 towing items. The correct items came very well packed, to the right address, and within just a few days. I will be ordering more items from etrailer and recommending them to my friends.
John S.
2/3/2017
We received our product earlier than expected. When we received it, noticed we ordered the wrong size, returned the item the same day, got fantastic service from Troy H, return went smooth, and we received the new shipment on 2/2. FABULOUS service.. Definitely use this company again!!! THANK YOU!
Todd V
2/3/2017
Fast shipping, great product,thank you
Alex
2/2/2017
Great experiance agein,fast shiping and right product!! Thanks
Alex
2/2/2017
I buy a considerable amount of products online, and typically do not write reviews, but in this case I will make a exception as the web site, the shipping, the tracking and the information online was excellent.
mark n.
2/2/2017
Great product at an outstanding price. Delivered on time as promised.
Ricky Bodaford
2/2/2017
Great price and super fast shipping
Ed S.
2/2/2017
Nice tires super fast shipping
Mario v
2/2/2017
Needed a tire and rim for an old trailer. Called etrailer. They asked me a few questions about the old rim and " bam" , it was at my door the next day! Good service,good price. Thanks etrailer!
Mitch M
2/2/2017
Good quality, great price, and fast shipping. Thank you etrailer!
Tyler L.
2/2/2017
Excellent service fast shipping and great tracking info. Very satisfied and will reorder again. Ordered a trailer tire with the rim and the spare tire bracket. Had it mounted on my trailer in 10 minutes.
Patrick C
2/2/2017
Nice product, Nice Price! I will be back...
KevinS
2/2/2017
Sherry was so nice to place a order with
KAREN M
2/2/2017
All the products where as discribed on the web page. The directions where very helpful to my installer. Also the follow up phone calls where handled very nicely and informative. I am very pleased and would refer this company to anyone buying a hitch! Thank you E-Trailer!
George N
2/2/2017
Excellent products and service; could not be happier!
Bob H.
2/2/2017
Well packaged and good description of the item. I'm happy with product I ordered.
Robert K.
2/2/2017
Wonderful company to deal with. Will always update any information and provide suggestions. Will tell friends about service and good pricing.............george
George
2/2/2017
I ordered a set of Bulldog landing jacks for my 5th wheel for the lowest price I could find anywhere else. They shipped on time and arrived as promised. When I installed incorrectly and damaged part, they replaced it, no questions asked. Will definitely use in the future!
Mark R
2/2/2017
Great price, quick shipping and above all peeps that know the product that they are selling.
Nv jim
2/2/2017
Thanks for the quick service - delivery I will order from you again Thanks
Mark N
2/2/2017
Installation went very well instructions were easy great customer service.
curt norman
2/2/2017
I cannot imagine a better experience purchasing tire chains. Very user friendly web site made selection process simple and customer service was simply outstanding. I wish every online purchase was this like this one. Thank you. Great job.
Tom
2/2/2017
Good product fast shipping
Dave m.
2/2/2017
I ordered a repair part for my Blue Ox tow bar. The part was an exact match for what I needed and was delivered promptly.
Michael
2/2/2017
I am very pleased my order was here when it said it would be i got all that was ordered.
Nathan Hudgins
2/2/2017
Good product and fast shipping, very pleased with the fast service. I have friends that use etrailer and they are well pleased with the service
Glynn B
2/2/2017
Great product at a great price. Super fast shipping too!! Very impressed with etrailer.com.
AnthonyR
2/2/2017
Just as advertised and delivered on time
Marc
2/2/2017
Great service and quality products. I will definitely shop here again. I recommend ordering from them. Tank you.
PaulP
2/2/2017
Installed on wife's Rubicon and we call it the Marriage Saver. Divorce proceedings were starting if I had to watch her Jazz hands directing me backing the trailer in the driveway. Thanks E Trailer for saving my marriage.
Rubi
2/2/2017
Was easy to install and is easy to use. I would buy again if I bought another truck.
Jeff
2/2/2017
Rack went together very easy seems to be extremely well-made folds up nice looks great on my vehicle very very well- pleased .You could spend $200 more but I really don't know why. Etrailer is the best again!
Fred
2/2/2017
I haven't installed yet but will start with 5 stars for eTrailer's customer service. They contacted me on a Sunday to inform me that there was an issue with the PayPal transaction (not their fault). Issue was resolved and I had the replacement hubs sitting on my doorstep three days later. I will update my review or post a new one once I install this weekend.
Rob S.
2/2/2017
Quick shipping, can't wait to install.
Jeff S
2/2/2017
Fast shipping, good looking product
Jeff S
2/2/2017
I have ALWAYS been pleased with the prices and product quality from etrailer.com. This was no exception. Excellent customer service too.
Bob G.
2/1/2017
The product came just as described, all connection and parts looked like OME. Would not hesitate to purchase from them again.
Bruno P.
2/1/2017
I also ordered 2 of ps1400850383 which I am also very happy with. they to arrived on 2/1/17 also. the day they said they should arrive. very good looking quality jack. well build an heavy duty. will also be using it on farm equipment. customer service excellent Thanks Leeza.
Gary V H
2/1/2017
WOW...A nicely boxed wheel & tire. I never expected such stellar service. Fast shipping too. Thank you so much.
Ryan J
2/1/2017
Fastest processing and delivery you can get . Got the exact product i ordered. Quality Roller Bunks.
Alan C
2/1/2017
Good quality product, prompt delivery.
Tater IN
2/1/2017
Good product, and great delivery time.
Tater IN
2/1/2017
The quality of the trailer hitch is excellent and the installation video was extremely helpful
Alan Y
2/1/2017
The parts I needed bought were exactly what I needed
David D
2/1/2017
Fast shipping, super easy ordering, highly recommend
Gerald K.
2/1/2017
Great Product installed in less than half hour. Shipping Was extremely fast thanks for the great service.
Larry Rankin
2/1/2017
Quick shipping and product works great!!
Sean W
2/1/2017
15" wheel 6 lug. Looked great. Balanced out perfect. Yes I balance my trailer tires also. Great service. John got my order out and it arrived a day or so early.
Buddy
2/1/2017
Great service. Fast shipping.
Charles M.
2/1/2017
just what i was looking for at a great price and fast friendly service, couldn't ask for better service than with etrailer
gary
2/1/2017
Good product super fast free delivery Would highly recommend etrailers
Jeremiah m
2/1/2017
Although i only ordered this lens it was shipped the same day as i ordered it (a Saturday) and i received it the following Friday as scheduled. Now my brand new trailer looks like it should again. I am POSITIVE this will not be my last purchase from etrailor.com
Ed M.
2/1/2017
Let me just say that etrailer.com is the best in the business. Great experience. The Web site is very user friendly and thorough providing guidance each step of the way. Also Personnel are well informed and most helpful. Thank you, Paul L
Paul L.
2/1/2017
I WILL NEVER ORDER ANOTHER THING FROM ANY OTHER PLACE IF I CAN ORDER FROM (GEORGE J) ETRAILER.COM!!! THANK YOU!!!!
SAMANTHA S,
2/1/2017
great products, awesome service, good prices
Jeff
2/1/2017
Great product ,fast shipping ,would buy from this company again ,thanks
Joseph R
2/1/2017
This is my third item that I purchased from etrailer and have nothing but great things to say about this mail order company. One of the three had to be returned only because it didn't work in my application and it was taken care of with no questions asked. I will purchase from them when the need arises again.
Steven S.
2/1/2017
We received the lock sooner than expected, everything was perfect. Thank you for notifying me of the delivery confirmation. I will recommend etrailer to my family and friends.
Joyce
2/1/2017
Excellent customer service. George was promptly keeping us updated on the status of my order. The ladder was super easy to install and is super convenient!
Ariel P.
2/1/2017
Product was as advertised and etrailer notified me that there would be a delay. It was a short delay and they kept me informed all along.
Stu J
2/1/2017
Great products, fast shipping and overall just a great company to deal with.
Tom
2/1/2017
Great Price!!!! The exact same as what the dealer offered for 1/2 the price. Easy to use and nice carry case.
Mike C.
2/1/2017
Worked well on my trailer and price was okay.
Don
2/1/2017
Haven't put mirror on yet ! But overall ordered on line parts got here in a reasonable time. They look good ! I I would rate them above most other companies! Thanks Happy so far !
Kevin H
2/1/2017
Great price and got the product on time. Thanks, Moe
Excellent
2/1/2017
Excellent service. Emailed quickly to let me know that part was back ordered from mfg. Also, emailed as soon as it was being shipped. Will definately order from them again in the future.
Tonji D
2/1/2017
like your company. ordering was easy. delivery fast. will use again in future for any trailer parts needs. Gary
gary t
2/1/2017
It was delivered timely and was exactly what I hoped.
David C
2/1/2017
Excellent customer service! While my order only consisted of $$, the interaction w/etrailer is beyond reproach. I would have no problem ordering from them again. Thanks for everything!
Branner
2/1/2017
Received all items in a convenient mesh carry bag. Order arrived mere days after order. Truly pleased as another company only sent one foam block. Still trying to get refund from them.
Pete
2/1/2017
The products I have purchased fro m etrailer have always been goo quality. Fast shipping and great people to work with.
Alan C
2/1/2017
Amazing customer service from Jennifer c and very simple and easy the way everything was explained... easiest purchase ever thank you. Oh yeah and I did my research and they are the cheapest with free shipping over xx dollar purchases
Sebastian delgadillo
2/1/2017
Great product. Great Price.
Carl
2/1/2017
I have ordered numerous products from your company and can say your product specialists have been very helpful your pricing is competitive ,the shipping is fast you get it right the first time which eliminates the need for returns Very satisfied customer
paul s
2/1/2017
The product description on your web site was detailed enough to match my light to one of your products. Your pricing was very competitive and the delivery was prompt.
John J.
2/1/2017
Had the key I needed and received It in The mail right away!
Steve
2/1/2017
I had been looking in stores for these lights for some time now and no one seemed to have them in stock. I had installed these exact lights on my trailer 7 years ago, and one was damaged. No I have the exact replacement, awesome.
George M
2/1/2017
Fastest shipping of any company. Haven't had time yet to install but looks great
Larry
2/1/2017
Couldn't find what I was looking for locally. They would order. 3days wait and not quite double your price. Ordered from etrailer and 3days later I had my parts cheaper with shipping included. Very pleased.
Richard S.
2/1/2017
I had a B&W on my previous truck, which I had for 16 years. Never a problem with B&W, top notch quality, fit like a glove and built in the USA by an all American, top-notch company (visit their website). I worked for an oilfield service company that had these hitches on most of their pickups which towed daily - never a problem. I will be installing it this weekend on my new truck and based on my past experience I don't anticipate any issues whatsoever. As for etrailer.com - I've done some business with them over the years and always been a pleasure. Never had to call for help but based on the videos they seem quite knowledgeable and I've no doubt they would be able to walk me through anything that might come up.
Gary M.
1/31/2017
fast shipping and a good value for the price
mark h
1/31/2017
ordered products got them before the end of month it was great
david rush
1/31/2017
I couldn't find the part I needed for my Yakima kayak carrier anywhere else. You saved the day! I chose the lowest shipping cost option and the parts arrived four days after placing the order. Well done!
Gary S
1/31/2017
I would recommend the puchase of this receiver hitch for any heavy duty towing. Shipping, delivery time, price, and customer care are top notch at etrailer.com
Mike M
1/31/2017
Etrailer is the only supplier I have found that provides components and parts for the Blue Ox tow bar systems and the Air Force One braking system. When you order online you get immediate feedback from the staff that your order is received and you get updates on the status of orders/back orders. You will not find a more professional, friendly, and responsive company. Great products, great service, and great selection and online details. They are a pleasure to do business!
Ron Kessler
1/31/2017
Just as described and fit perfectly. Thank you ETrailer....
Nelson mcclure
1/31/2017
Harness and connectors delivered as advertised.
T
1/31/2017
exactly what I ordered and came promptly as promised.
Great service
1/31/2017
Great product, fast shipping
Curt Leonard
1/31/2017
Items arrived in good condition and as advertised.
Tim L.
1/31/2017
Absolutely the best place to order parts for our various trailers. Correct parts and fast delivery. Just have to get everything installed. :-)
Angela B.
1/31/2017
Fast shipping , product was just as advertised. I would not hesitate to order anything from this company. ..
mark
1/31/2017
The replacement rack pads I bought through etrailer.com were so easy to find on their website and very easy to order. The rack itself is quite old and I was worried I wouldn't be able to find replacement parts for it. Thanks to etrailer I can continue using this rack! The pads were shipped promptly. I initially had some trouble with the credit card I used and Nicole called me the morning after I place my order and left me a message. When I returned her call, I was expecting to have to speak with a chain of people, but she answered the phone and helped me right away. Great customer service and great product delivery. Thanks!
Aimee A.
1/31/2017
quick delivery. good service. good pricing
mark r
1/31/2017
Called the company on a Monday morning looking for tire chains. The employee that answered the phone explained all the different options I had to chooses from and he helped me pick out the chains the would best fit my needs. I explained to him that my father and I were leaving for a trip in a couple of days and we would need to get them before we leave. The very next afternoon the product was on my front porch. Excellent customer service and and extremely fast shipping. Thanks Troy
Ryan
1/31/2017
Just as described, and great service. Thanks
Jamie
1/31/2017
I ordered them one day and 2-3 days later the tires and rims showed up. I didn't even pay to get quick shipping. "Very Satisfied"
Gary M.
1/31/2017
it was great and fast delivery!??
mason
1/31/2017
Just the key I needed! Fast shipping! Thank you!
Erjel M
1/31/2017
Arrived quickly and as described. Thank you for your good service.
Jim M.
1/31/2017
Just what I needed, with quick delivery too.
Charlie R
1/31/2017
Etrailer, does not mess around when it comes to the quality of its products, shipping and personal help with all the orders I have purchased from them. It would be hard to find a company that could be any better. Thanks for everything.
WayneO
1/31/2017
Keys work great, etrailer has the best customer service.
Doug
1/31/2017
It was easy to order and I received product in a timely manner!
Sandy M.
1/31/2017
perfect fit to replace my busted plastic cover. Didn't need or want to replace the entire assembly, just needed to replace the weathered and broken plastic cover. This did the trick with no drama. Great communication and quick delivery from ETrailer. THANKS!
David G
1/31/2017
Hitch and wiring kit fit perfectly and were easy to install. Glad I did it myself and saved 50% over having to pay someone to supply and install hitch.
Brian C
1/31/2017
Exactly what I needed. Great quality and prompt delivery.
Maria V
1/31/2017
Got product in good order.
Davidson ,Alvie
1/31/2017
This was the first time I replaced the Tires/Wheels on my boat trailer. I searched several web sites before checking out etrailer.com. etrailer's web site answered all of the questions I had and the prices were competitive. Also they have a nice product selection and after I decided to place an order they kept me informed of it's status. I just received my order yesterday and was very pleased with the product. The wheels look great and are a step up from what my trailer came with when new. I will polish the wheels and dress the tires but I will not be installing them until winter breaks.
Jim B.
1/31/2017
My brakes were shipped out 3 hours after I placed the order. Everything arrived just as ordered and was exactly what I wanted. Very nice product. Price was was good and help was outstanding .. would highly recommend these etrailer and the staff. Send them a picture of what you have if your not sure of what you need and they can help you fast.
Bob M
1/31/2017
Thanks for having and sending the exact part I needed, at an excellent price. You will be the first place I go for all my trailer and motorhome needs, thanks again. Ronnie
Ronnie E
1/31/2017
Looks good and not yet had chance to pull with them installed on 1/31/17 and backed in garage. Far as looks 10 wheel quality 10 tires 10. Thanks for the speedy del.
Ken NC
1/31/2017
Product arrived in timely manner and was easy to install on my truck cover. Fits perfect. Staff was exceptionally courteous. Didn't speak to computer messages. Live person makes a difference.
Michael b.
1/31/2017
Exactly as advertised, and was delivered quickly as always.
Josh
1/31/2017
Switch worked perfectly. Direct replacement. No problems with install. Etrailer was very impressive again in the speed of sending the order.
Thurman A.
1/31/2017
Fast delivery. Excellent product. Great video on line to help with installation. Very satisfied customer.
Roger M.
1/31/2017
Every thing was shiped as ordered and delivered as promised. I could not for better service
Bob H
1/31/2017
excellent product. Everything I ordered was received in great condition and very fast shipping. Thanks.
Phil M.
1/31/2017
Quality tire & wheel. Great price & awesome service!
Roy M.
1/31/2017
wheel and tire looks good. shipped the same day that i placed the order. i have always had good experience with etrailer and this one was the same
anthony
1/31/2017
Two days and it was here,great follow up
kirk c
1/31/2017
THANK YOU TO ETRAILER !!!!!!! GREAT PRODUCT JUST THE THE OEM WILL ORDER IN THE FUTURE .
GARY W.
1/31/2017
Shipping turnaround time was same day. Paid for 2-day shipping and product arrived in 2 days. Nice to do business with people who work hard to do what they say they're going to do.
Bruce A.
1/31/2017
product is as shown no changes or gimmicks, am happy customer. phone people were very helpful, will purchase from them in the future.
Bill T.
1/31/2017
Everything worked perfectly. Installation was a breeze. The shipping was as advertised.
Jason
1/30/2017
The product I received appears to be a perfect fit for my brake caliper. I appreciate the awesome customer service I received. I have to say I was very frustrated looking for parts for my boat trailer until I called etrailer and received excellent customer service and product knowledge. I look forward to doing future business with etrailer. Thank You.
Armando
1/30/2017
Great Customer Service, Quick shipping, and Great Product.. Would definitely recommend etrailer to everyone I know.
Mindbendr
1/30/2017
I really appreciated the price being lower than anything I was quoted in Enid and the delivery time surprised me. Ordered it Tuesday afternoon & it was here Thursday afternoon
Clarence Wallace
1/30/2017
Personally called back about my order, very caring. Great service. Thank you
Todd
1/30/2017
Shipped quickly with great communication. 2 thumbs up!
Brian K. Nebraska
1/30/2017
Item delivered today. The box was damaged, but the product looks fine. Service was above average as we were kept informed from day one. A delay in delivery was relayed to us immediately and we hope installation will be a snap.
Steve H
1/30/2017
Good price and quality product. Super fast shipping, would buy from again! A+++
Verne D
1/30/2017
very fast delivery
don bourdon
1/30/2017
Great deal, fast shipment, and great communication. Thanks!!
Tom
1/30/2017
As always, i received my order on time. The product fit perfect and had plenty of screws left over. Thanks etrailer.
Jim S
1/30/2017
Great product. Unbelievable fast service. If you need something for towing you have to use this company. Most reasonable price I could find out there. Built very good.
James
1/30/2017
Hassle-free ordering. Very good.
DM
1/30/2017
I have ordered items from etrailer.com several times over the past couple of years, and their products are always received in a timely manner and are of the highest quality. The most recent product was a vent cover for one of our marching band trailers. The old one simply fell apart. The website had very easy instructions on how to measure for the proper size replacement. I ordered it and within a couple of days it was in. I will certainly be using etrailer.com in the future for my trailer/camper needs. Thanks.
Ryan D.
1/30/2017
Just what I needed and delivered early
Dan L
1/30/2017
VERY HAPPY GOT THE WHEEL FASTER THEN I WAS THINKING
RAYMOND MELVILLE
1/30/2017
I was impressed that the item was ready to ship out right after I placed the order.
Frank Macander
1/30/2017
Good customer service. Really, as long as you have that - - all you really need. Works with their customers through to satisfaction. Thanks.
Dominic V
1/30/2017
Ordering on line very simple, communication from e-trailer good, and delivery time good, no bad issues
Key West Inns
1/30/2017
The products I needed were easy to fine on the website and the ordering process was very easy. The products were delivered on time and for free. Can't beat that.
Bruce S
1/30/2017
Great selection. Arrived very quickly standard delivery and just as advertised. I haven't welded it to my trailer yet, but it is a high quality jack. The videos available on this site make installation very straight-forward as well. Definitely a go to site for Trailer parts.
Jack P.
1/30/2017
Exactly what I ordered and needed. Great feedback from the seller on when my item was shipped.
Don S.
1/30/2017
We could not be happier with the lights or with etrailer.com. We saved so much on our race car trailer brakes from etrailer, that there was enough left in the budget to replace all of the trailer lights with the newer (and brighter) LED style. I recommend etrailer's products, prices, and customer service to all of our friends.
Mark Z.
1/30/2017
Good product, good price, fast delivery.
Ed E.
1/30/2017
The hitch I ordered fit perfectly and installation was a breeze. I have and will continue to recommend etrailer to my friends.
Kip J
1/30/2017
This is my second order from etrailer.com .Placed order on 1/04/17 received it within a couple of days. I haven't had the opportunity to install the hitch at this time. I will order from etrailer.com . Lowest prices and great service.
Carlos V.
1/30/2017
Amazing product and even better service!! I had a few questions, and George walked walked me through the process start to finish! Kudos to George and etrailer! I won't hesitate to shop there anymore!
Sugar S.
1/30/2017
I purchased 4 Creeper Seat Tool Boxes as Christmas gifts for my sons and I. We were very impressed by how solid and sturdy they were. The drawers work very well also. I must say that 3 out of the 4 boxes were in excellent shape without any blemishes. One, however, was not finished properly. It had blemishes in the paint and the drawers didn't work properly. I called Etrailer and they immediately sent out another to replace it. I've used Etrailer extensively for various things and parts. They are an outstanding company and there's always someone to assist you with any type of questions or issues.
Mike G.
1/30/2017
I was very pleased with the customer service. Excellent products and product was delivered in a very timely manner. Including follow up calls to make sure everything was OK . Couldn't be more pleased .
Gary S
1/30/2017
Delivery was very fast on this product. Great service and great product!
Scott L.
1/30/2017
Parts as described, delivered rapidly in great shape with instructions. Excellent and highly recommended.
Tim M
1/30/2017
product was as described and delivered quickly.
Mark L.
1/30/2017
Exactly what I ordered and it shipped quick.
Gordy
1/30/2017
As described, good quality, great price, prompt shipping. Thanks
Bryan
1/30/2017
Product as described, quick shipping.
john b
1/30/2017
Exactly what I was looking for, good price, and it was delivered quickly. Excellent service from etrailer.
Rich
1/29/2017
Ordered a part and got it fast with no problems. And works great I will use this company again
Jack Colvard
1/29/2017
This wench is exactly what I was looking for. It's well built and has plenty of pulling power for my car hauler. I like the idea of having the longer remote and the battery cables are the perfect length for either battery on the ground or attached battery box. The bolt on pattern worked out perfect for my existing mount, easy set up and operations. Absolutely love it. Definitely exceeded my expectations! Not only is the wench great but everything else was too, great customer service, great selection and an informative website with product videos. If you are in the market for all things trailers, hands down, E-Trailer is the best. Will be buying more in the future. Thanks much E-Trailer!!
Gary W.
1/29/2017
Good service Nice product
Tim D.
1/29/2017
Very easy installation! Had an issue with the running lights NOT working after installation. I emailed the team at etrailer.com and they helped me TROUBLESHOOT the problem. It was my vehicle. They went ABOVE and BEYOND to help me find the problem when the light kit installed perfectly the 1st time! Only took about 2.5 hours but that's because I was meticulous about all of the connections and sealing them in heat-shrink tubing for extra protection.
Aaron Price
1/29/2017
Everything was perfect - I received exactly what I expected and right on time. Wonderful experience. Thank you!
SP
1/29/2017
Received item was what I expected and it arrived in a timely manner.
Mike R
1/29/2017
I was excited to find this product online at etrailer.com. It is exactly the part I needed and was delivered quickly.
Parts delieverd fast &just what I needed
1/29/2017
We are very happy with your products. Everything we ve order so far has been a perfect fit. Can't wait to find something else we need.
Anna B.
1/29/2017
Haven't had to use the snow cables as of yet.However the courtesy of your phone sales order rep.was very good.Your website was very good,including the details of the product & info.video on installation was very good.I received the cables in the time as I was told by rep.very prompt.UPS service.So far very good service,good company.
Brian Sibert
1/29/2017
Good product.....as advertised. Seamless installation on my 2011Tacome. Great company, too......efficient and a well designed and functional website.
Joe
1/29/2017
You had something I could not find elsewhere and shipped within hours of the order. Received and in use!
Randy B
1/29/2017
I was in need of a new key for our car carrier and was not sure where I would be able to find one. I went start to etrailer and found it, ordered it and received it in no time. Great service from start to finish and they really know how to take care of the customer. Thanks for the great experience.
Matt R
1/29/2017
The product works great easy to install as well the price is right checked product with the same price is very high. The shipping was fast I did not have to wait very long I would recommend this company to everyone that I know and they are concerned with the customer which is nice to I can't tell you that it is nice to have a good company as this one.
Timothy
1/29/2017
Everything was excellent!
Shanno
1/29/2017
Excellent service. Could not find exactly what I was looking for online and I called and eTrailer got me set up right away. Thanks for great service
John L
1/29/2017
Had to change my order. Talked with etrailer rep who quickly changed my order and refunded me the cost difference. Very professional and helpful customer service reps. Timely delivery of quality products. Thank you very much. I will definitely order from etrailer again! I will also recommend etrailer to my friends.
Dave F
1/29/2017
Great service, good products, quick shipping.
Randall L.
1/29/2017
AAA Plus!
You have an excellent website!! The reviews, the d
1/29/2017
Bada-bing! 1-2-3 snap. That easy.
Joe D
1/29/2017
Works great. Easy on and off. Would recommend. Priced right. Customer service was outstanding.
Gfs
1/29/2017
We received this item damaged but had to use. When returning from our trip we called and they immediately sent another. No charge. Will buy from these people again.
Jeannie k
1/29/2017
Like usual etrailer carries quality products so we can have peace of mind. Keep up the good work, Bravo Zulu Etrailer Thank you
Danny B
1/29/2017
Excellent product Excellent Service
Dave Miller
1/28/2017
Product was delivered as ordered and in a timely manor.
Tom B
1/28/2017
arrived as advertised
steve
1/28/2017
Fast Shipping, Not installed yet but soon. See Great Reviews so far.First Purchase, A Lot of Great Items on the site!
Rick
1/28/2017
Great Product and Service
John M.
1/28/2017
Does the job! Nice quality and great quick delivery! Been using etrailer for all my towing needs for years and would certainly call again!
Norm G
1/28/2017
Every time I order from Etrailer the products are top notch and the delivery is a lot quicker than they say on the order. Great company!!
Jon s
1/28/2017
The product was exactly as described and worked perfectly. Fast Shipping too! Thank you. Ordered my second item from you all today!
Angela H.
1/28/2017
great customer service, on time delivery very well pleased.
Jim D
1/28/2017
as ordered , on time, no questions or complaints.
wayne in GA
1/28/2017
Item was as expected at a great price. Shipping was prompt. As always I highly recommend etrailer.
Z Stone
1/28/2017
Arrived in 2 days. Everything is exactly what I needed.
Bob R
1/28/2017
very good, what I expected
Harold Running
1/28/2017
Great price, fast shipping, exactly what I needed!
C. Cooper
1/28/2017
Super Fast service, quality parts, we have never been disappointed with this company and have been greatly impressed with their parts and service. For us there are just one click away.
Howard City Auto Clinic
1/28/2017
Exactly what we need, exactly what we received ! perfect service.
Beverlee
1/28/2017
Great price d*m good quality fast shipping
Joe Klim
1/28/2017
Arrived sooner than we expected! Awesome
Cali s
1/28/2017
Great online company
Tyler
1/28/2017
Great product. Great customer service.
Joel L.
1/28/2017
I have not actually used the product yet, but know it will be great. The service from ETrailer was phenomenal! I ordered on Monday and it was delivered on Friday afternoon without having to pay an extra fee. The price saved me $900 compared to the price the RV store was quoting me. I am thoroughly pleased.
Shawn M.
1/28/2017
Had no problems with my order, everything went as they said it would. Excellent service, I would used this company again. Thanks for speaking the truth about my order it was refreshing.
Sonja S.
1/28/2017
Very solid... more solid than expected :) Very fast shipping and great customer correspondence. I will continue to buy from ETrailer!!!
Roger R
1/28/2017
five stars for etrailer.
rick
1/28/2017
Fast efficient good quality products. What more do u want. I don't normally write reviews but this is a good business.
Pdaddy
1/28/2017
fast delivery
carl R
1/28/2017
My product made it here in record time and was just what i wanted. Thanks!
Gwynne F
1/28/2017
Of course a well made,well engineered hitch.Beyond that, appreciation and gratitude to etrailer for delivering in an "Unusual and Demanding" order! Thank-you,Thank-you to all in excellence in regard to product delivery!
jeff T
1/28/2017
I have been very happy . Recommended you to my friends for trailer parts.
Barb O
1/28/2017
excellent fast service i'm a return customer and will continue to be one thanks
Greg
1/28/2017
I received my wheel just as I ordered and ahead of schedule. Great company to do business with. Will certainly be doing more business with them.
Jimmy H.
1/27/2017
I was so impressed with the ease of this transaction. I had a hard time finding the part (a tool for my load-leveling hitch) even listed on the manufacturer's website. A quick google search brought me to etrailer and to the tool immediately. Purchased with ease, paid with ease, and had my purchase in two days with standard shipping. I couldn't be happier.
Christian B
1/27/2017
I was surprised at the heft and quality of the ball mount. Shipping was fast, communication good, easy and informative website to use. Thanks etrailer, you have earned a new customer!
peter p.
1/27/2017
Great service. Great product.
Scott S
1/27/2017
These trailer brackets that I ordered from Etrailer.com are very well built and will will work perfectly with the new 4"x12"x12' bunks I will be installing on my boat trailer. I have ordered from Etrailer.com before and the ease of the online order along with the fast shipping and good pricing makes doing business with them a breeze! Thank you and keep up the good work.
Capt. Lance
1/27/2017
What I ordered, delivered on time and correctly (prices are very good also)
Joe
1/27/2017
I purchased items to build 2 complete trailers, including axles, springs, hitches, lights and wiring etc. The service was outstanding! The items were delivered on time and correctly. I was also quite surprised with their very good pricing. In total, my items weighed in excess of 200 lbs., and yet I spent less having these things shipped to California from this company than I would have at my local area stores. Without doubt, I will use this company again when I need these types of products.
Joe
1/27/2017
Nice quality and service is the best, great follow up after order!
Darryl P.
1/27/2017
Excellent experience. Order was processed and shipped within 24 hours. Parts received a couple days later. Quality parts at a competitive price, delivered in a very short period of time. I will definitely consider buying future parts I need, from E-Trailer.
Bob S
1/27/2017
Haven't tried it on the trailer yet but install was straight forward. Shipping time was decent. Price was best deal I could find.
Getsumhoss
1/27/2017
Install was a piece a cake! Videos on E trailer.com was perfect for the install of the wiring for my 2015 Subaru Forrester. I already submitted installing the hitch from E trailer.com. Therefore you will not see the wiring for a picture because install so simple that there is no need to show it.
Bob K.
1/27/2017
I have ordered multiple items through etrailer.com and have never had any issues with the items I received. Great Job.
Robert G.
1/27/2017
Great product great price great company to deal with thanks
Ken G
1/27/2017
Great fit, quick to install, well builtandem great price. Great customer service and support!!
Earl
1/27/2017
Online catalog very informative. Sales person was courteous and helpful. Product delivered promptly, 2 days. Even had free shipping.
Kenneth P
1/27/2017
Worked perfectly!!! Shipping was fast.. Easy to order!!
John
1/27/2017
This is the first time I have used etrailer for aftermarket accessories. The online product information was well presented and easy to follow. My order was accepted with an email follow up and detailed tracking information. I received the order today which was exactly as requested and on time. It doesn't get any better than that. Very pleased! Keep up the good work. Phil S
Phil S.
1/27/2017
On time, repeat customer... Products exactly what I wanted. Thanks for delivering what you promised.
Tyler
1/27/2017
Great Response!!! Great Product!!! Thank you...
Excellent
1/27/2017
Shipping status was available as needed and it was delivered on-time. George J at etrailer.com sent several e-mails to keep me posted on the status of my order. It fits and does exactly what I wanted and what was advertised. Perfect.
Tom B
1/27/2017
Easy ordering and fast shipping. Will defiently order from them again.
James J
1/27/2017
great prices, great packaging, great products
Bill H
1/27/2017
Thanks to etrailer.com's prompt service, I got the part for my truck's cover just in time for my road trip..
Mike L.
1/27/2017
Very happy with etrailer.com, and the Thule hinge replacement (TH14936). Perfect fit for our cargo box, fast shipping as it arrived before the promised date. Also found etrailer.com's installation videos extremely helpful. Great product, great company. Thanks so much!
Steve S.
1/27/2017
Great products
Dennis H
1/27/2017
Perfect. And not an east part to find. The issue is always .... will it fit. And it did because of the wonderful Etrailer service. The part I replaced was the bathroom screen and and frame in the roof.
Richard Mueller
1/27/2017
Just what I needed ,fast delivery.
Larry R.
1/27/2017
Excellent product, great packaging, fast shipping. Overall -- an excellent experience. Highly recommend this seller!
Michael T.
1/27/2017
Excellent product, great packaging, fast shipping. Overall -- an excellent experience. Highly recommend this seller!
Michael T.
1/27/2017
Found things here I've been looking for years. Quick delivery, highly recommend this organization
Jeff a
1/27/2017
When the hardware on my entry steps started to ware excessively ,I was looking for a fix.I found etrailer and they had exactly what I was looking for a perfect fix ,fit and proper function . easy ordering and speedy delivery ,great product support.
Jerry R
1/27/2017
Part was just what I needed and delivered quickly.
Just what I needed.
1/27/2017
FAST SHIPMENT AND PRODUCT FIT PERFECTLY. THANKS
Brian Stout
1/27/2017
ORDER ARRIVED VERY FAST AND JUST WHAT I WANTED- IT'S A PLEASURE DOING BUSINESS WITH THESE FOLKS
JERRY G
1/27/2017
Once again AMAZED by the service speed!!! Thank you very much!
IK
1/27/2017
The item was exactly what I ordered and speed of delivery was great. I will use if needed again in future, Thanks much!!
Racie C.
1/27/2017
Good product for a good price! Product was exactly a shown. I have made quite a few purchases from ETrailer and will continue buying from them in the future.
Brent T
1/27/2017
Received parts far quicker than I was expecting. The worked great and fit just like the old ones. Will use etrailer.com again.
Buddy G.
1/27/2017
Fast shipping for a fair price
JBA
1/27/2017
Haven't used yet but we needed product along with the s chains in a weeks time. They were out of part of our order were great in helping get a similar item to complete order and getting it shipped. Their customer service was awesome during this whole process. When was the last time you talk to somebody on the Sunday instead of an automatic system straight away?
Robin
1/27/2017
Great service, fast ship. So easy to find the replacement on this site. Thanks
Mike G
1/27/2017
Great service. When i needed to make a change order the phone person was cery nice and helpful. I have read over the install instructions although I havent installed yet, i beleive All will go fine. Thsnks
Rick D
1/27/2017
First of all your video of the product description is what made the sale.second of course was price and third was free shipping.
Randy
1/27/2017
received as ordered, just what I needed
mule
1/27/2017
Excellent service and customer care, Emily and George took care of some questions I had about a shipment I placed. Going to mount all the LED lights I purchased in a few days , I will send photos. Thanks Randy
Randy Simpson
1/27/2017
smooth transaction.
j kramer
1/27/2017
I got reliable,speedy and friendly service. Thanks for your help, Richard
Richard D
1/27/2017
Great product, was very easy to install, took like 10 minutes. Bike fits great. Would definitely recommend this product to friends.
Chuck S
1/27/2017
E Trailer is GREAT to order from, no delays in your project. Great products for a very good price Keep Up The Good Service
Larry D
1/27/2017
These guy's at etrailer are hard to beat! Customer care is over the top. That's why Allison Creek does business with etrailer.
Mike M
1/27/2017
Excellent replacement and timely delivery- thank you.
Rick W
1/27/2017
Located part quickly and easily, easy to place order and it was shipped out promptly. Part replaced a much older one and works great. I would recommend etrailer to anyone with travel trailer or RV needs.
Tom A.
1/27/2017
I ordered this faucet in the morning and received it the next day. They are very quick on getting products out. I haven't gotten to use it yet but I believe it will work as expected. It is plastic, for weight purposes, so I feel I will have to be careful with it. I thought the price was also good. If you want a heavy duty faucet I would go with something else.
Rob K.
1/27/2017
Everything worked out great got wrong part at first, but was my fault Kevin help get right part.
Dennis p
1/27/2017
This towed car wiring kit is excellent for the do-it-yourself RV owner in that it includes everything required to wire the rear lights yourself. It is reasonably priced and made up of high quality components. I strongly recommend etrailer for all of your tow bar, bracket, wiring and accessory purchases. They are responsive, knowledgeable, and carry everything you should need.
Tom B
1/27/2017
Fast, efficient and reasonable!
Kathy K
1/27/2017
Fast delivery!!! Products arrived safe and sound!
Bob F.
1/27/2017
Exactly what I was looking for.Great product at a reasonable price.I have bought different items from etrailer in the past.All I can say is that everything I purchased was good quality and the service is the best!! After placing my orders- my shipments were received very promptly.
John
1/27/2017
Great company. Prompt and reliable information and service regarding products.
Anonymous
1/27/2017
Delivered quickly. Easy installation.
Carter
1/27/2017
I was very pleased with my order and how fast that it got to me and it was what I needed thanks
Russ R
1/27/2017
The bike straps were exactly what I needed. They are for a Thule bike rack I also bought at etrailer. I couldn't be happier with the products and the service including shipment tracking. I would recommend etrailer to anyone interested in bike racks and accessories.
Ray O
1/27/2017
I was able to find what I needed easily. Price and shipping good. Service was excellent. I will definitely use this company again.
Everything perfect!!
1/27/2017
Price was good, shipped quickiy
Brian F
1/27/2017
Outstanding service on phone and quick delivery with a fair price. Thanks!
Steve S
1/27/2017
The product exceeded my expectations. Very good quality. Will last a long time. Thank you for excellent service.
Loneoutdoorsman
1/27/2017
I busted the marker light out on my enclosed trailer leaving the race park one night. Searched all the local parts houses with no luck. Turns out that GlowBrite no longer manufactures the lights. Luckily i ran across ETRAILER.COM and saw that this product is the replacement for the light i needed. This lens fits perfectly!!! Snaps right into place! Don't be smooth and look on other sites. Etrailer.com has low prices that is hard to beat!!!! Thanks ETRAILER.COM
Dan C.
1/26/2017
Great customer service and my sales rep Troy went above and beyond what i am use when dealing with online company, fast delivery couldn't be happier!
Lance
1/26/2017
Ordered these covers for my utility trailer. Covers lugs and bearing buddies, plus dresses up the rims. My order was acknowledged immediately and shipped the next day. Great service for a great product...I will use Etrailer again in the future.
Rick B.
1/26/2017
Holy cow, guys! I had heard about your customer service and the quality of your stuff. But, I wasn't expecting an upgrade on shipping and to get the quality parts too. I will say, my experience with you guys has made my build that much better. Thank you for the prompt service. These stabilizers will be perfect for my trailer build!
Scott S.
1/26/2017
Got just what I ordered at a great price. Order arrived in a few days as requested with free shipping. Thanks!
MJ
1/26/2017
Outstanding products and service.
Steve T.
1/26/2017
The vent cover looks very well constructed and sturdy. It won't break off like the cheap plastic one did. The service was great and they trailer communicated well throughout the purchase/shipping process.
Mike Fitz
1/26/2017
Everything came extremely quick. Packaged well and delivered as promised. Will order again for sure.
Scotte H
1/26/2017
User friendly web site for shopping and ordering. Great product. Extremely fast delivery. A very happy 1st time customer.
Terry E.
1/26/2017
Perfect match and at a great price. I thank you and I will shop here for all my trailer needs.
Joe M
1/26/2017
Great looking wheel, excellent product and super fast shipping, best price around. I'm looking forward to future purchases. THANK YOU!
Tim
1/26/2017
I received exactly what I ordered and received it within 3 days of ordering it.
Rickie Horn
1/26/2017
excellent product of great quality. etrailer is an excellent source for my needs.
Don
1/26/2017
great part fit great great ser vice
roy h
1/26/2017
Received product on time and in perfect condition. Thanks
Grubb
1/26/2017
The product is as advertised. I have bought many items from E-trailer and have had no problems even when an order was incorrect. It was corrected quickly with no hassle. Will continue to purchase needed items.
Don W.
1/26/2017
Product worked exactly as I had hoped. Jack's from big box retailers were all way too long below the triangle. This one fit my trailer just fine. Shipping was fast and George J. kept we well informed on the progress of the order. Very pleased with the product and the organization.
James S.
1/26/2017
Dear sir I am well pleased with the products and i will order from you again in the near future cause i am fixing up a 5th wheel travel trailer and it's hard to find parts but I can find them on your website and i enjoy shopping an doing business with you and i will give you a 5star rating thanks a lot from ahes4286
Alfred H
1/26/2017
Exactly what I needed and delivered in a timely manner. The price was extremely reasonable compared to buying from an RV dealership. I repack my bearings every year and new seals is a must to do that job properly. I bought 2 years worth. The shipping \ tracking link worked perfect and I always knew where the order was.... Good job E Trailer
Wayne D
1/26/2017
Good prices and very fast shipping.
Corey H
1/26/2017
etrailer consistently meets my needs. Great customer service and price. I'm a big fan and customer of etrailer.
CW
1/26/2017
I am very pleased with the tire cover I received. It was easy to order, the sales person was very helpful and courteous. I liked how the sizes were provided according to tire sizes. Quality of product is excellent. Thanks for good service.
Russ O.
1/26/2017
Worked good fast shipping. Shipping price was a little bit high.
Terry R
1/26/2017
Exactly what I need, got 'em fast and at a good price. Thanks!
Steve G.
1/26/2017
Excellent product. Incredibly easy to install and no tools required. Takes a couple of minutes to put on and off. Very happy with the product so far... I haven't used it on a ski trip yet, but I am sure it will delivered. This was my first experience with etrailer.com, order was easy, great site to compare products and I appreciate all the videos, it really help you choose the right product. I ordered the ski rack on Monday and it was delivered on Thursday in CO.
Fabrice
1/26/2017
product was great price and service was amazing -VERY fast shipment. good company to deal with
george b.
1/26/2017
The entire process was quick and easy.
Panther
1/26/2017
fast delivery and very supportive staff
dave
1/26/2017
Quick ship. Excellent product.
Rickey H.
1/26/2017
Product was excellent...service was OUTSTANDING! Got info from George and shipping was all but instant. Path of delivery was strange, but certainly nothing etrailer could control. I definitely will use you again and look forward to dealing with George. Great service, keep up the good work. Oh, and the price was super...
Rick B.
1/26/2017
Excellent service! exactly what I was looking for, I will definitely shop here again. Paul S.
Paul S.
1/26/2017
Havent used them yet but service has been great
Donald
1/26/2017
fast delivery, perfect condition and the price was right
alan s
1/26/2017
Great personal service and speed on delivery
JR
1/26/2017
Like me its a small package, but the right tool for the job!! Havnt used it yet, but my wife says if it performs like me then its going to be GREAT!!!!!!!
Jim K.
1/26/2017
There was a back order on this item. The team kept me very well informed on the status and shipping information. Product arrived exactly as stated. It was a perfect fit for my needs. Absolutely flawless from beginning to end.
Guy S.
1/26/2017
I have not installed my draw tite hitch yet but everything I ordered arrived on time and well packed. Their customer service was helpful in making sure everything in my shopping cart would fit my car. I recommend etrailer.
Joe
1/26/2017
Good product and fast delivery!
Vicente O.
1/26/2017
Just what I needed, at a good price, with no hassle.
Forrest
1/26/2017
Great product fast service very happy.
Van DelMauto
1/26/2017
Got to me unbelievably fast great service.
Danny C
1/26/2017
I am giving an excellent rating because of the outstanding service that was provided. This includes from ordering the product to being able to return without any hassel at all. The products both were to small so I am going to have the hub mick so that I can order the right size. Again Thanks for all the help. Earnest H.
Earnest H
1/26/2017
Fast FREE shipping, looks as though all components are included before installation. What I like most is the VIDEO, recalling that a picture is worth a thousand words, and having worked at Kodak for 30 years, the video takes any guess work out of it.
Mike S.
1/26/2017
The motor I had ordered did not fit which was my fault. However, the people at etrailer were helpful in each phase of the deal. It was easy to order the part, it arrived earlier than expected and the return process was simple. I was greater very professionally by the staff and would use them again if I need their expertise.
Misko
1/26/2017
These guys are top notch. Super fast shipping. Tru one stop shop!! Keep up the awesome service etrailer
Jimmy M
1/26/2017
Exactly what I was looking for....best price I could indeed quickly and eTrailer sold me just 1 when other places only sold them in pairs.
Josh S.
1/26/2017
Just what I expected when I ordered and very easy to install....... I have ordered from etrailor and I always get what I ordered in a very timely manor.
Scott W.
1/26/2017
Great product and will order again
Steve L
1/26/2017
Great value great product great service
Mike
1/26/2017
Placed order on Monday and got it Wednesday. Looks good. Fit great. No issues.
Tim
1/26/2017
Three-way brake line connector with bracket - hard to find part at a good price. Prompt shipping.
John T
1/26/2017
Exactly what was needed, fast delivery and a good price. Many thanks e-trailer.
aap
1/26/2017
Customer Service - Outstanding - questions/specs explained well Delivery - as promised Product - very good - using on my travel trailer Thanks will order other products if needed
Dave D
1/26/2017
Item was what i expected. Shipping was upgraded at no cost to me and the items arrived sooner than expected.
Jeff
1/26/2017
Quality part. Great Service.
Gary S.
1/26/2017
I had a welding plug in the garage when I bought the RV, so needed to adapt the 30A RV shore power connector the garage receptacle. I went online and determined the connection designators, and used my favorite search engine. eTrailer appeared on the top of the list at a great price. Upon receipt, I found the dogbone exactly as pictured and the test fit went without issue. I am not ready to connect to any connector anywhere thanks to eTrailer (and the 30A to 15A adapter I picked up, too).
Rodney
1/26/2017
I would recommend this product its easy to install and the Staff at Etrailer was very helpful. Thanks again!
Rick I.
1/26/2017
Great service and fast delivery!!!
Dan H.
1/26/2017
I received my hitch kit on jan. 25 after placing the order on jan.22. The order was complete, the packaging was great. The quality exceeded my expectations . I would positively use etrailer to fill my next need and I would highly recommend etrailer to anyone needing products in this line of merchandise .
tim r
1/26/2017
I got exactly what I needed in a very reasonable amount of time. I guess I've found a new place to get all my trailer accessories.
Rob B
1/26/2017
We looked everywhere for this light and found it on your site. Delivered quickly and product is just like the pic. Love your e-trailer
AdrianV
1/26/2017
Great and timely service. And at a quarter of the cost.
Clifford
1/26/2017
Product shipped within maybe an hour of purchase. Arrived next day as I had asked. Product was exactly as described.
Dan
1/26/2017
Dear, Jameson C Thank you for Finding the right key to open my roof top carrier. You guys the best. From, james
Jameson C
1/26/2017
Your products are great and your service is fantastic
Walt Y
1/26/2017
Excellent product and excellent service !!!
Phillip
1/26/2017
Easy to search, good price, quick delivery.
Bob L.
1/26/2017
This is more a review of e-trailer than this particular product. I was looking for some amber/orange bezels to fit over existing white LEDs on my motorcycle etrailer site was easy to search, price was reasonable and being in the StL area, delivery was quick. I've used them several times in the past and always good.
Bob L.
1/26/2017
This is the second time I have ordered tires from your company. Great products and excellent service. Fast delivery time. I will tell others about you and will keep ordering from. Thanks for the excellent service.
JANIS T.
1/26/2017
Great products and fast shipping! Would definitely recommend to friends and family!!!
Jason S.
1/26/2017
Got EXACTLY what I wanted and delivered in no time! Amazing turnaround--wish other merchants operated in the same way.
Beth
1/26/2017
The key I ordered was back ordered. The etrailer folks contacted me, explained the situation and then when it became available, expediting the shipping. Great service, many thanks!
Jake I
1/26/2017
Great product! Fast Shipments!
Kristi B
1/26/2017
These bolts worked great for a larger factory crossbar. And the service from etrailer.com was really remarkable. They kept me up to date on the order status and they really take customer service to another level. I rarely write reviews, but felt inclined to this time because the service was so good. I look forward to using etrailer.com again in the future. Thank you!
Derrick T.
1/26/2017
Product was exactly what I asked for Received it within 4 days of ordering and received it with free shipping thank you
B Bitler
1/26/2017
Very good product for the money and with free shipping was even better. Someone needed my spare more than I did, and this will replace it. Fast service also
Ron H.
1/26/2017
I purchased the fold out two steps for my brothers camper. It is a good product and the amount of time it took to receive was amazing. Very good price , very reasonable. Very satisfied customer.
Linda M.
1/26/2017
Product was received promptly and as described. Very pleased with transaction.
Bob
1/26/2017
eTrailer and Emily went above and beyond to update me on my backordered Swagman bike trailer parts. She did as promised, wrote me to tell me the status of my order several times, and followed up to make sure the complete order arrived in good shape. I will definitely purchase from eTrailer in the future, and encourage Emily's manager to reward her for extraordinary customer service! Thank you.
Ty A.
1/26/2017
Great company to deal with. Super communicators. Let me know product was temporarily out of stock and on it's way to them with approximate wait time. Gave me option to cancel if I did not want to wait. Advised me when it arrived and it's shipment to me. Couldn't be a more customer service friendly place to do business.
John A.
1/26/2017
Every thing was delivered in a couple days and it was an exact fit....Thanks!
Mike
1/26/2017
I bought the fender but I screwed up and ordered the wrong one .etrailer took the wrong one back and sent me the right one .no questions asked the staff are helpful and pleasant to deal with the new fender fit perfectly and the best price I was able to find.
Joe L.
1/26/2017
Quick service , delivered as said.
Louie
1/26/2017
Fast Shipping. Thanks
Oscar S
1/26/2017
I got exactly what I ordered on time. Who could ask for more!
Charlie norris
1/25/2017
I immediately put it to work and am extremely pleased with it's quality and function. etrailer delivered ahead of schedule and followed up to make sure that I was satisfied. I would recommend them to my friends and family.
Warren
1/25/2017
Love this hitch, easy to install. Got here super quick and a great value! Thank you.
G Jones
1/25/2017
I was looking for a trailer jack and came across this site. Etrailer is by far one of the best web sites that I have ever come across. All items appear to have great descriptions and lots of photos. There is no guessing of what you will be buying. Their prices and selection are very good. Delivery time very quick.
Bubba
1/25/2017
I traded cars Friday, ordered a hitch and wiring harness on Saturday, received my order on Tuesday and installed it Tuesday night. Couldn't be happier with the service and the way everything fit.
Dave
1/25/2017
exactly what i needed
GR Woitzik
1/25/2017
I have been using etrailer for years now and have had nothing but great experiences with the quality of their products, availability and as everyone knows the best prices you can find on the internet. There is no other business that I have found that provides the level of customer service that they do. I have been in the automotive parts business for over 35 years and can tell you for sure that this will be website that you will want to put in your "favorites" folder.
CAR PARTS AUTO
1/25/2017
Great service and communication and very fast delivery. Recommend.
Joe R.
1/25/2017
I got it fast and it was exactly what I ordered thank you
Vernon R
1/25/2017
Best thing about e-trailer is fast delivery. 3 days and I got it! They have a great selection and I keep coming back.
Jim D.
1/25/2017
AS USUAL, ETRAILER CAME THRU. EXCELLENT FAST SERVICE. RECEIVED THIS AFTERNOON, AND INSTALLED IMMEDIATELY. THANK YOU.
TAP
1/25/2017
I have ordered from etrailer before-they are excellent-professional high quality products fast shipppng and excellent service. Have not installed the guides yet but have no concerns-they are exactly what I ordered.
At
1/25/2017
Perfect fit for my snowmobile trailer. Fast service also. Give em an A+
Rich R
1/25/2017
Easy ordering with great descriptions and information on their website about the product including informational videos. Great price point with delivery on time and even with no included instructions, the information and video about the product on the website makes installation a breeze. Thank You eTrailer and I will be back for more ??.
William R.
1/25/2017
Great selection of needed products and great service
Marc
1/25/2017
Great addition to our vehicle so that we can now tow a trailer with lights & directional signals. Extremely easy to install & perfect fit with no extra wiring on my part. Item was made like Factory Fit. Thanks for a Great product & good directions.
Jackson
1/25/2017
Fast service a good company to deal with .
Troy Moore
1/25/2017
Great prices and super fast shipping. updated with emails. Order came quick correct and product looks good.
K Myers
1/25/2017
A+ customer service and GREAT product for a surprisingly reasonable and competitive price. Would DEFINITELY do business with them again
Dunamis Flux
1/25/2017
Not only is this product top of the line, but the service that etrailer provided in the order, shipping and follow up was excellent. I'll be coming back to them for all my trailer and towing needs.
Mark O
1/25/2017
We always have good results when we buy from etrailer. The products are always what we want shipping is fast ordering is simple.
Don W
1/25/2017
etrailer was extremely helpful in finding the correct race/bearing parts (from pictures) for our trailer that we use for hauling our 24 hours of lemons car. The trailer needed some wheel love and these helped us push it in that direction.
Matt
1/25/2017
I ordered 4 contender tire and wheel assemblies, from etrailer, with the help of Jamie steve and corry . i am pleased with the product, pricing, and delivery. what really stands out with this company are the people i mentioned, there attention to detail, and the personal interest in getting it right for the customer was remarkable. you people really know how to do business right. i rate this company as excellllllent thank you.
sam tripi
1/25/2017
Great customer service! Great price! And everything arrived sooner than anticipated despite snowy and icy weather! Thanks Crystal for the excellent service!
Frank R.
1/25/2017
Shipped the next day and product was exactly as shown. Couldn't be happier.
Jim C
1/25/2017
Great hitch. Used the instructions on line for providing proper height calculation to level trailer. Perfect! Hitch has less noise when trailering and provides a level tow.
Bob P
1/25/2017
The Trailer I have does not come with any standard parts, so I found the E-Trailer website and could easily navigate the site to fine seals that were the dimensions I needed and they fit and work great...great
Ken H.
1/25/2017
Amazing product... Amazing service. I will be using them again soon
Rich
1/25/2017
Quality products as advertised and prompt shipping. Service was great and I received the correct parts the first time. This the first time I have ordered from e trailer and it won't be my last.
Robert T
1/25/2017
excellent parts, and have perfect fit.
sam
1/25/2017
Price seemed a bit a high for product but overall amazing and prompt service. Shipping was super fast!!
nikki
1/25/2017
product and instruction are great. great customer service too. thanks
MARK M
1/25/2017
Ordered parts for my boat trailer around 2:00 p. m. and delivery received at 10:00 a.m. the next day. They processed my order immediately so it couldd be shipped out that day. Very Happy.
Bill G Tampa FL
1/25/2017
These are great, they allow you to adjust the height and/or adjust for side to side unevenness. Etrailer got them to me as fast as humanly possible and they are still holding up great.
Craig
1/25/2017
The hitch that i purchased is better looking than i expected, it took me less than 30 minutes to install, no drilling required. The light harness couldnt been more easier to install. Now i can tow my gear every where! With my Ford 2011 E350 Etrailer.com make buying gear for your vehicle easy , even when your not sure what products work best for you. Plenty of information Love the videos and fotos.
Fernando
1/25/2017
The jack is exactly what I needed and ordered. I received it in two days! Great service!!
Danny A
1/25/2017
Purchased a 12" distribution shank from e-trailer to tow my horse trailer on my new motorhome. I bought it from etrailer because they had the best price and free delivery. The distribution shank I received was awesome. It solid steel and out together really good. I could not have been happier. When purchasing any trailer items I always check with etrailer first. I have never been disappointed yet.
Mike M.
1/25/2017
Correct part at a good price. Shipped and received quickly. Would definitely recommend and use again. Thanks
Keith B.
1/25/2017
Product is good, but the customer service was over the top. Way to go eTrailer.com!
Jim M
1/25/2017
All items purchased were installed and in good working order
Greg J.
1/25/2017
Fast service - exactly what I needed when I needed.
Gary United Rentals
1/25/2017
Right product the first time. Was shipped an hour and 15 minutes after order was finalized. Easy to deal with.
Kenny K
1/25/2017
The product is exceptional. The YouTube video demonstration together with the low-cost shipping convinced me that i did not need to go to a retail store to purchase it.
Mike M.
1/25/2017
We recently upgraded from a travel trailer to a fifth wheel and went searching on line for a vendor to help us purchasing several items to make the RV 'ready'. etrailer.com was the site we went with because of their fantastic selection of products. The knife holder, under sink garbage can, burner liners and cupboard double bar were the hard to find items we recently ordered. Ordering was quick and efficient, they shipped the same day and I installed everything within 5 days of ordering. Great company, great service.
Rob D.
1/25/2017
The part is good, price as fair and delivery is fast. The same part would cost the same less the delivery charge locally but it was hard to find in stores. Anyway, thanks to E-trailer we got it on time.
Sergei R.
1/25/2017
Great service and price. Quick delivery!
Terry A
1/25/2017
My order came boxed very nice. All contents were there as promised. Chris was excellent to order from. She understood what I needed and had my order out that afternoon. I'd buy again from this company. All my lights are of premium quality, no junk. My converted ( incandescent to LED ) snowmobile trailer will be seen now.
Robert
1/25/2017
Had a hard time trying to find this product, but E trailer was able to provide me with great service and found the trailer hitch I needed for my trailer.
Randy H
1/25/2017
Great customer service as always. So glad to have such a wonderful place to deal with...
Randy L
1/25/2017
Fast shipping and product works great!
Lillian
1/25/2017
Awsome product. More importantly to me was the amazing customer support. I was dealing with Anthony W. He first contacted me with a back ordered product. We then spoke and figured out a better replacement. Product was shipped as promised and received. Owning a trailer, a suv, and a truck, I will be looking at the etrailer website first for all my needs. I am also a high voltage lineman in San diego. Every coworker I know has a truck. I have already passed on your website and will do so in the future. Thanks again etrailer.
Robert Gonzales
1/25/2017
Product great. Service supreme. I was told a part that I needed was back ordered. I wrote back that I was disappointed. Someone found the part. It was with my order when it arrived. Awesone!
Steve
1/25/2017
This product is for a trailer which I have not installed at the present but looks exactly like the other one. This company has been a great help. Quick to analyze your concerns and extremely helpful
Herb
1/25/2017
Great products and even better customer service.
Dan
1/25/2017
Great customer service, always has the specialty parts we need.
Francine
1/25/2017
Easy to set up and works great. You guys are awesome!??
Gary
1/25/2017
It's exactly what I ordered. Customer service was excellent. Very good follow up Because of my product was back ordered.
Ken
1/25/2017
Products came sooner than expected package was in good shape and order was right even though I ordered many items
D Bradley
1/25/2017
Just as listed in website, ez install. very fast shipping to Hawaii 3 days, Thanks.
Kona Jeff
1/24/2017
Exactly as described. Perfect fit. Delivered as promised. Wouldn't hesitate to buy again from etrailer.
Nestor F.
1/24/2017
I got the right key for my lock. The key seemed to be identical to the one that came with my cargo box. It worked, what more can be said?
Carlos
1/24/2017
Very happy with etrailer service and my torklift superhitch.
Steve E
1/24/2017
fast delivery ,great value, will be using etrailer.com from now on.
steve w.
1/24/2017
Fast courteous service
Shane
1/24/2017
Great service with timely delivery.
Ken
1/24/2017
Great outfit to do business with! Dependable and transparent!
Alex G
1/24/2017
Another GREAT product! Installed without a hitch. After installing the replacement operator I realized that the plastic vent dome cover had cracks in it from years of weather and had a minor leak problem. I searched the internet and again, eTrailer.com was the lowest in price. Ordered the replacement from eTrailer.com. Due here tomorrow.... FAST delivery too.
Ed S.
1/24/2017
The video was key. I installed the part myself. Love it.
Tom W
1/24/2017
Excellent product , quick delivery and good price
Chris E
1/24/2017
After I placed an order for a slide topper, etrailer sent an email indicating it was not in stock. However, they told me when it would ship approximately and they kept in touch during the waiting period. The item was delivered in excellent condition. I would not hesitate to use etrailer as my Internet source for my camping trailer needs.
Burt B
1/24/2017
good product, fast shipping!
stuart s.
1/24/2017
Delivered as advertised and quickly... Thank you.
Tim W.
1/24/2017
Brittany, You guys have really helped me out this time. Off to Arizona with all the spare parts I need to ensure a safe trip and not to worry about getting parts should anything happen. thanks,
Bernie
1/24/2017
How grateful I was to be able to order on-line the items I needed. Living out in the country it is indeed the most economic way we farmers can receive the items we need without a tremendous and expensive effort on our part. Thanks etrailer for you prompt and timely response to my request.
Pawpaw
1/24/2017
First time that I have ordered from Etrailer, I'm impressed. Great price and FAST shipping. Also fantastic hitch system. The company that makes Equal-I-zer weight distribution kits recommended Etrailer to me. That says something about Etrailer's company!
Bob
1/24/2017
Etrailer came through again. Great company that I will do business with again. The shank that I bought was what the Dr ordered.
Bob
1/24/2017
Awesome lube for my equal-I-zer hitch head. Loved doing business with etrailer, great company!!
Bob
1/24/2017
This review is simple: AWESOME..
Curt Krivit
1/24/2017
The service was exceptional. The product was as advertised and was delivered in a timely matter. This is an outstanding company that deserves your consideration for your purchases.
Dave Watkins
1/24/2017
Replacement for existing lock . Thank you for having one available .
Barry
1/24/2017
Nice product. Nice website to follow shipping !!
Dennis B.
1/24/2017
KICK A**
MAGNUM
1/24/2017
Good reliable, prompt and accurate service at half or more less than the dealer cost.
Jeff Mc
1/24/2017
I ordered a diode. It shipped right away. Very happy with the service.
Jim J.
1/24/2017
I recently received the Reese White Grease and applied it to my hitch ball andI am real anxious to try it with my trailer. I received it in the mail faster than I thought it would arrive. I am very satisfied with their mail service.Thanks ETrailer, I will be ordering again.
Floyd P.
1/24/2017
Product arrived as ordered, prompt service by this company. Would buy from them again. They included installation instructions in an e-mail at time of order ---GREAT ADDITION to the order. This company cares about customers.
Doug D.
1/24/2017
Great company. Product as advertised. Works well.
John S
1/24/2017
The right part and quick shipment and follow up. Thanks
Rich F
1/24/2017
This replacement cable lock for my Thule bike rack is the same high quality as the factory installed cable lock. etrailer.com delivered it quickly and the prince was reasonable. I would use etrailer.com again to get replacement parts.
Jondy
1/24/2017
Works perfectly. Saved me the aggravation and expense of drilling and replacing the lock. Cheaper at etrailer than I was able to find it elsewhere online. Thanks etrailer!
Steven M
1/24/2017
site is easy to navigate. price and selection are great. I've placed no less than a dozen orders thru you guys. shippment always arrive on time. no complaints. would recommoned your site to anyone looking for a good deal. on a couple ocassions i needed tech advice. your team was always friendly and helpful. I am definately a lifetime customer.
Roland S.
1/24/2017
as promised / on time
Anon
1/24/2017
Great prices and product availability. Trouble free transaction.
JWR4
1/24/2017
Correct part and delivered on time. Thanks
Keith
1/24/2017
Great product and customer service
John b.
1/24/2017
Products were very good. Had problems getting them locally so this place shipped them with no problems
Toby W.
1/24/2017
As usual excellent quality and prompt service.
Enzo
1/24/2017
Products worked perfectly. I can use my racks again. Delivered quickly, no fuss.
Graham
1/24/2017
Got part in a timely manner. No problems with order.
Matthew S.
1/24/2017
Excellent customer experience! Product arrived quickly, undamaged and all parts ordered were received. Great instructions and videos for installation. I highly recommend etrailer.com.
Ed S.
1/24/2017
These people know what they are doing. They actually get out there and measure the product to make wile you are out measuring the requirement they are sure that it fits. Great Price, Great FAST service, Knowledgeable, and Friendly.....what more could you want. And if you have a problem they speak English.
Charbonneau Richard
1/24/2017
Sam is so helpful! I ordered a set of tire chains for an upcoming ski trip and they weren't going to arrive on time, so Sam helped me cancel that order and find chains that would be able to ship on time and they just got here in plenty of time! Thanks so much! Great customer service!
Kassity S.
1/24/2017
Great service fast shipping and exactly what I needed.
Jimw
1/24/2017
Very happy with the quality of this product and in the prompt delivery.
Al Simoes
1/24/2017
needed some keys for my old Yakima racks and was able to find the correct ones at etrailer. The keys arrived in a timely fashion and I did not get honked on shipping! Their website was easy to navigate and to order from.
Lori T
1/24/2017
Just what I needed..............price was excellent. Could not find these anywhere else. Thanks
George
1/24/2017
Ball mount is as good as advertised. Will definitely be doing business with etrailer again. I received item sooner than expected thanks to the up grade they gave me on shipping at no extra cost.
robert h
1/24/2017
The exact item I was searching for, at a great price! Shipping was not only very fast, but extremely well-packaged to boot. I look forward to future purchases from etrailer. A great transaction from start to finish.
Richard F
1/24/2017
Product looks fine. All I would like to comment on is your customer service was as good as last time I bought from you. Thanks.
Ted S
1/24/2017
Great product, fast delivery
Ron S
1/24/2017
Arrived on time and was exactly what I needed to fix a problem. Will purchase from this company again.
Bill M.
1/24/2017
The product arrived quickly and with quick notification. I will definitely use your services in the future. Thank you.
Joseph Plenninger
1/24/2017
Great Service!
Bronson
1/24/2017
Exactly what I needed, with great service from etrailer. Thanks
Christian
1/24/2017
Exactly what I needed Great Price. Quick shipping. THNX
BKG
1/24/2017
Products were delivered quickly and were as advertised. Excellent buying experience
Henry
1/24/2017
Arrived on time and was contacted several times on my order's status! Great Job!!
Todd P
1/24/2017
really fast shipping
Al
1/24/2017
Good quality Fast Delievery
Dennis B
1/24/2017
Delivered on time.
Dick
1/24/2017
Good product, very helpful and friendly staff will tell my friends about my experience.
Richard B
1/24/2017
Good products and they have a good inventory. They ship quickly and have good customer service
Denny B
1/24/2017
I was 2/3 thru the process of ordering online my hitch, wires and ball mount when I needed a question answered about shipping. A call to customer service brought me to Carmel, a wonderfully helpful rep. After answering my question, she placed the order directly, followed up with a personal order confirmation. What surprised me was another personal mail after etrailer received confirmation of the on time delivery. I don't buy a lot of trailer hitches...but if I did they would all be bought thru Carmel at etrailer.com. Lol, the hitch, wiring and ball mount are great quality. Their videos will make the installation easy as soon as I finish this review.
Bob F
1/23/2017
Donna did a great job of resetting my order to a higher shipping priority. Got it today and have plenty of time to install before we leave.
Joe S.
1/23/2017
First of all Great customer service, very helpful when ordering my hitch Second Very quick shipping, with a tracking number, so you know the arrival Third Very easy to read instructions, made my installation easy, took 20 minutes, with just a couple tools Fourth You can't beat their prices Just a great experience ordering through Etrailer Thanks again for making this experience great
Carl S
1/23/2017
This product is exactly as advertised works well and very reasonably priced. Shipped quickly with no issues at all, great experience.
Buck Eye
1/23/2017
Outstanding quality and super fast shipping.
Ed T
1/23/2017
Got excact what i ordered in a very timely manner.
steve
1/23/2017
Parts were easy to review for size and hole diameter. Delivery exactly as promised. Parts fit and were installed easily. Thanks for great process.
AstroBob
1/23/2017
Part was right,easy to onstall,quick service
Jim
1/23/2017
Order was exactly as advertised and delivered two days earlier than expected. Absolutely will do business with these folks again ??????????
Dick N
1/23/2017
great products fast service and delievery
cliff a.
1/23/2017
Usually delivery is always great, but this time it took almost two weeks. Typically I've had products delivered in 6 days. Winter could have been an issue.
Bernie
1/23/2017
Excellent service, was sent correct products first time, on time.I would definitely recommend this company to family and friends
Ed P
1/23/2017
Products were great for my application and the folks at etrailer helped by make the right decision with the products I purchased....completely satisfied. Great job.
Rick
1/23/2017
Recieved prompt service. Product was exactly what I needed and I recieved excellent service from etrailer. Would use again.
Randy L.
1/23/2017
correct product and timely delivery , as well as follow up about purchase !
Lou M.
1/23/2017
Thanks for making the order process easy to understand and complete. The delivery was made in a fast and the product was exactly what I needed, ordered and wanted. Thank you and I will definitely order additional products from your company.
Hal Mcc
1/23/2017
Excellent service and fast delivery.
Mike s
1/23/2017
FAST SHIPPING GREAT CUSTOMER SERVICE!!!
Clint S
1/23/2017
Great services!
Doug W
1/23/2017
great price fast delivery
bob
1/23/2017
Great products and excellent price with a fast shipment!
Thy C.
1/23/2017
GREAT FIT, ON TIME AND SAVED DEPARTMENT MONEY, COULDN'T ASK BETTER SERVICE OR PRODUCT. WE WILL BE USING ETRAILER AGAIN!
PAUL B.
1/23/2017
excellent people to work with. Very helpful and understanding when needing something quick.
beaner
1/23/2017
Second time I have used this company and their great. I have the product in a few days and saved quite a bit of money. No complaints at all! Keep on doing what your doing.
Brad H
1/23/2017
Part received ahead of schedule and in good condition I would order from this company in the future
Len C
1/23/2017
Excellent product, great order to delivery. I couldn't be happier.
William Evans
1/23/2017
Exactly what I needed. I have used e trailer before and again you have provided great service and the best price. I will use you again. Thanks
Gail B
1/23/2017
The adjustable "feet" allow for a good snug fit which prevents a rattling during travel. Well made and finished. ETrailer was great to do business with, they had a very competitive price and were fast shippers. What more would you ask for? Highly recommend this Camco sink cover and eTrailer.
John & Sandi on the road.
1/23/2017
When the wind caught my cover and broke the hinges, I thought I would have a hard time finding replacement hinges, but etrailer fixed me up. Product is great and etrailer always ships fast.
Steve
1/23/2017
Easy to maneuver website and product arrived very quickly. Extremely happy with purchase and company. Thanks
Jobina W.
1/23/2017
Great value, items look good. Looking forward to putting them to the test.
Jimmy
1/22/2017
Michelle customer service was great
Excellent
1/22/2017
After a year, tires are strong. Thy were an upgrade from factory tires and can run a bit faster on highway. Great investment and far more affordable than just going to a tire shop. Not to mention the customer service. Etrailer has by far best customer service. Thanks guys and gals!!
Matthew K
1/22/2017
Got exactly what i orderd. I needed a key for the locks on a roof rack that was on a used car a purchased, the roofrack was an older model so i wasnt very positive about finding a replacement key. I Called Etrailer up asked about what i needed they were very friendly and helpful and found what key i needed . Shipping was faster then what they estimated it to be so definitely a plus. Will order from here again.
Fadi S.
1/22/2017
After calling and speaking with Lisa D. about the problem I had with my receiver hitch, within minutes she had the problem solved. A new part was on the way, which arrived quickly, and I was able to take care of my beginning issue . My overall experience was 5-star. I would recommend this to anyone!
Dave H.
1/22/2017
Great website, easy ordering and fast delivery - who can ask for more?
Bubba
1/22/2017
This product appears to be of the highest quality. It is heavy duty. Helpful customer order assistance. Shipped the same day as order and speedy delivery.
STEVE W
1/22/2017
AAA+++
David S
1/22/2017
extremely pleased with product and e trailer thank you
larry m smaaland
1/21/2017
Fast shipping, easy hookup, works like a charm. Very satisfied with product and etrailer.com.
Brian B
1/21/2017
Excellent product and super fast shipping. It fit our trailer perfectly. It was a lot sturdier than the picture showed. We installed it in a few seconds. Will definately use this company again.
Bill S.
1/21/2017
Great service and fast delivery. Highly recommended.
Fred B.
1/21/2017
Product is what I expected, However, the service was phenomenal! Lisa went out of her way (In my humble opinion) to get this order out in the middle of an ice storm. I will certainly buy again.
Jimm L.
1/21/2017
everything arrived quick, products were great quality. will definitely recommend
Tammy B
1/21/2017
I am 100% satisfied with the quality of my receiver hitch. It arrived quickly and packaged very well. The instructions that came inside the box were great. The instructions and videos on the website were very helpful. Now that I have the hitch and wiring harness installed we are ready to go camping. Thank you etrailer. Great products and great service.
Matt S.
1/21/2017
I placed my order from etrailer by telephone. The sales associate was super helpful and friendly. My receiver hitch and wiring harness arrived quickly. The instructions were spot on and the instructional videos on the website were a great help. I am extremely satisfied with the quality of Custer service and the quality of the product. Thank you etrailer; you have a new customer.
Matt S.
1/21/2017
everything I ordered from E-trailer has been good merchandice and in good shape when I receive it. They are great people who care about their customers. they are even lrtting me know when a certin product is coming for me.don't get no better than that. RICH
richard a
1/21/2017
Got my order on time right follow up from the service representatives via Email. recommend highly
Brett S
1/21/2017
Was just what I needed. Deliver was very prompt.
Fred
1/21/2017
I called the customer service and they guided me through the ordering process and answered all of my questions. I couldn't be more pleased.
Isaac Salchow
1/21/2017
Screws worked as described. Etrailer even upgraded my shipping preference for no additional cost. I will order from here again.
Arthur O
1/21/2017
Easy to place the order, the cost was very competitive, and the shipping was faster than expected. The company also followed up on the product by providing shipping information and followup confirmation of satisfaction after I received the merchandise. I would definitely recommend buying from here, and will certainly come back next time I am in need.
john k.
1/21/2017
Tires and wheels were delivered promptly and are wearing very well. I am very satisfied with the service and the product
Charles K
1/21/2017
Received product in a matter of days. Installation was quick and easy thanks to the instructions and instructional video. Great job etrailer.com!
Red 09 Focus
1/21/2017
Have had tires and rims on trailer for a year, two trips back and forth from New Jersey to Kansas never an Issue. I would definitely recommend to a friend and will be buying all my trailer tires and rims here.
Charles H.
1/21/2017
Hitch and wire harness were delivered quickly in excellent condition. Not yet installed but appears to be very good quality. Also was lowest price found anywhere.
Richard P.
1/21/2017
I am very happy with the service from Etrailer. This product arrived in very good time and in good shape. They have a fantastic website with very informative videos on exactly how to install their products. They make it easy to choose the product for your specific vehicle. The people that answer the phone are courteous, very knowledgeable, and very willing to help. I have purchased other items from Etrailer in the past and have had the same experience. Thanks Etrailer!
Gordon K.
1/21/2017
Patrick was extremely knowledgeable about the three items I purchased and handled the order for me. Amazingly - from order to delivery was less than 48 hours. I knew it was going to be quick - but this was very impressive. The three items arrived in perfect condition. Obviously - I will order again and have Patrick's number bookmarked.
Jessica D.
1/21/2017
simple 10 minute installation. fast shipping
Troy K
1/21/2017
Product was exactly as described. Email communication was outstanding,l was kept informed every step of the way . Recieved product sooner than expected ! Would order from ETrailer again, Thank you .
John
1/21/2017
Product (roof rails) were delivered faster than expected, are of highest quality and communication and process was excellent.
John C.
1/21/2017
This was an outstanding "plug and play" purchase. Etrailer continues to impress me with their DIY videos and ease of installation. This was a piece of cake to install. Continue the great work etrailer!!!
Andy
1/21/2017
I am totally pleased . I used my smartphone to put the order in and received the product in just a few short days by UPS . Great prices and great service ! Thanks etrailer.com
Conley
1/21/2017
Friendly customer service super fast shipping and nice products and prices are fair very happy
Gene p
1/21/2017
Ordered B&W fifth wheel base for new truck. Prompt receipt but parts missing due to rough handling by shipper. Tommy had parts shipped immediately at no charge so that installation could be on schedule. Great prices and customer service!
Paul B.
1/21/2017
Great axle seals. etrailer has the best products and prices of any dealer. Staff is courteous and helpful. Always have what you need. Have ordered from etrailer numerous times and never been disappointed.
John
1/21/2017
Extremely satisfied with my purchase.
Bob S.
1/21/2017
Everything was as ordered. QUALITY PRODUCT received in timely manner! All is good. Thanks!!
Perry C.
1/21/2017
An EXCELLENT product! etrailer.com can always be relied upon to provide outstanding products at reasonable prices and always with GREAT customer service!
John F. SOHL
1/21/2017
Easy to install , took only minutes. Arrived before the estimated date.
Bill J
1/21/2017
Quick shipment, excellent quality and customer service. These guys never disappoint.
Bob H
1/21/2017
As usual, I can get parts cheaper and faster from etrailer. I don't even look for local suppliers these days. Since I discovered your excellent website and in-stock supplies, I just order and poof it appears, magic!
Dave B.
1/21/2017
Thanks again for amazing service this will work great
Ted R
1/20/2017
Great product. Excellent service. Speedy delivery.
Luis M
1/20/2017
Product was quickly delivered and exactly as ordered!! Very pleased.
Logan B
1/20/2017
all items ordered were of excellent quality.will definitaly order from etrailer again.also excelent customer service.
Wayne V.
1/20/2017
These are replacement parts. I over-tightened one and it snapped at the threads. Ordering parts was easier than I thought it would be. The parts arrived in several days. Very happy with the process and the etrailer support services
Del M
1/20/2017
The Kuat Beta rack exceeded expectation both in quality and value. eTrailer's order process and delivery was excellent.
David W
1/20/2017
Great shipping services. I ordered items online and I was happy with the service. Definitely going to be my go to store from now on.
Tony n
1/20/2017
We got our order in a couple of day and it was just what I wanted. We really appreciate the fast service. I would order with you again
Harry G
1/20/2017
I asked the internet a question and arrived at e-trailer. I looked at the product and determined it was worth buying. When it arrived it was exactly what they advertised and it works perfectly and assembled as listed. Price point spot on. What's not to like?
Todd
1/20/2017
Delivery and Customer Service was Outstanding! Rims look just as advertised. They will look great on my Bass Boat. I do all my shopping at E trailer.
Scott
1/20/2017
Great pricing, the right product and availability. Lower shipping costs for ground shipping.
MCW
1/20/2017
Yes it came ontime and it works fine .
Brad
1/20/2017
I just received the repair pliers. The shipping and communication was very professional. The product looks to be built very well.
Set N.
1/20/2017
Missing part on original order was shipped timely.
Good
1/20/2017
Item is as advertised and service is and always has been excellent. Fast delivery and excellent communications. My go to place for trailer supplies Thank you
David W
1/20/2017
very good always have been happy with products service and delivery of etrailer
steve
1/20/2017
I would like thank Crystal at etrailer for expediting my order. She verified i had the right part number, verfied it was in stock, and personally expedited the shipping. 2 days later the part was in hand at the rv park we were staying at and 1 hr later i had the part installed. Thank you again Crystal for all your help and i will be order from you folks again.
Bob Merrow
1/20/2017
Ordering was easy product was delivered prompt product meets all expectations etrailer customer service and follow-up excellent. Pitch performing wonderfully overall satisfaction is excellent
Bruce G
1/20/2017
Product was as advertised and delivered as advertised. Very satisfied with service.
Jerry S.
1/20/2017
Great communication, great price, great product!
Paul A
1/20/2017
Fast delivery!! Thanks
Jeff J
1/20/2017
Entire order experience was great. They promptly let me know item was back-ordered and continued to follow the progress of order with me. The shower head is excellent, works well and 100 times better than the one that came in the camper.
Kris
1/20/2017
Great product and service
Charles g
1/20/2017
The hitch was everything I though it would be. The customer service was just outstanding.
James Davis
1/20/2017
Excellent transaction and product
Nate
1/20/2017
Great service. Fast and key fit as expected. Good price too. Would do business with them again for sure.
Db
1/20/2017
Product is as described in add, arrived on day was told, not first time doing business w/etrailer diffently not last :)
Tom J
1/20/2017
The thule products showed up but a nut didn't have threads, no fault of etrailer. I contacted them about the issue. 3 days later i received the part. Etrailer, you guys are great. Thule racks work great also. Thank you.
Excellent
1/20/2017
all the parts fit with out any problem I replaced all 4 springs , shackles, bolt, I will reuse etrailer
dillon
1/20/2017
Ordered tire chains and these tightening cables for our new car and our annual round trip between Washington and California. Hope we never have to use them, but i was very pleased with the order process. I entered the make and model of the car and it was as simple as that. I feel confident these will fit the car when we have to use them. The order process was smooth and the company even upgraded us to quicker shipping at no extra cost. The chains were well packaged and arrived in good time. The customer service and contacts were all excellent. I will recommend them to anyone who needs this type product.
Eska
1/20/2017
I have been generally satisfied with all the items I have ordered from Etrailer.com they are fast friendly and right on time
Benny Hopper
1/20/2017
We are satified with the product ordered. Timing of the delivery was very adequate.We would recommend your company and rate it very good.
Dan D
1/20/2017
Got here a lot faster than I thought! I love the video instructions! Made the install very easy to do! Want an easy way to install get your hitch from etrailer.com!!!
Blake G.
1/20/2017
Great Service
Todd
1/20/2017
Great product. Fit perfectly. Fast shipping. Great buying experience
Zade F
1/20/2017
This my second hitch from your company, very pleased. I have also recommended your company to others.
Jerry Wilcher
1/20/2017
Have never received a bad product from etrailer.com and there prices have been the best anywhere. Have ordered several times from them and even my neighbors are ordering from them now!
Tom from Indiana
1/20/2017
This product was easy to install and replaced a broken hinge. It fit perfectly and works great. A surprisingly easy experience all around.
Michael S.
1/20/2017
Easy ordering, no shipping problems, and worked as advertised. Very good experience.
Michael S.
1/20/2017
Parts arrived on time and were exactly what I ordered.They were just as advertised and they were a perfect fit. Thank You etrailer.com.
Bill
1/20/2017
Only good things to say about etrailer and all of the products I've bought over the years. All top quality and easy well laid out website.
Curtis Hold
1/20/2017
Great product. Needed a durable license plate bracket and the price was unbeatable.
Doc B.
1/20/2017
Great service, and love the product!
Char
1/20/2017
Great Customer Service-Crystal was great! I would definitely order from them again!
Larry L
1/20/2017
the people at etrailer are very helpful, knowledgable and the communication is excellent. found their products to be of very good quality and they ship very fast. thank you!!!
jerry b.
1/20/2017
Ordered this and a hitch ball to fit the hitch on my new car. Both arrived before promised and are exactly what I needed.
Darryl
1/20/2017
Thank you for getting the exact part. E-trailer is great in maintaining my trailer with exact parts.
Kevin from Grandview Landscaping
1/20/2017
Fast , quick service and works great. Thanks
David
1/20/2017
Troy was very helpful. Free delivery was lightning fast. I'll install soon and update review.
D P
1/20/2017
On time, correct, good quality, everything I expected and no surprises. Exactly what I wanted and they just became who I'll use for trailer parts.
Mike T
1/20/2017
Doing business with etrailer is always a good experience. The ball was as advertised, communication was good and shipment came quick.
Wayne K
1/20/2017
I received my order well before expected! The product although not yet installed is exactly what I expected. For the price and free shipping on top of it all, Top Notch Gentlemen!
Carl L
1/20/2017
Great price, awesome communication. I received emails ., they called to let me know my order was being shipped out and if I needed anything else. I wish more companies took the time and responded like them. Thank you.
Buddy stitt
1/20/2017
Great product, extremely fast delivery and great customer service.
Sherrie
1/20/2017
Good quality will look at your other products and buy again. Thanks!!
Lenny S.
1/20/2017
Ordered from Canada and order showed up just as pictured and much faster than I had anticipated! Thank you!
Brett E
1/20/2017
Shipped quickly.
B. Anderson
1/20/2017
Fast, accurate, high quality follow up on an inexpensive part. The way all online shopping should be!
Luke M
1/20/2017
It was fast and what I ordered.
D.S.
1/20/2017
Purchased adapter and after checkout realized that I needed this 36 cent screw. Called customer service and the happily combined the order which arrived in 48 hours. Great fix for my bike rack and great customer service as well! (Really should add the screw with the adaptor though) Thx and will use the company in the future
Pat
1/20/2017
Prompt service. Exactly what I ordered and good quality.
Jo D.
1/20/2017
Great value and was shipped fast and packaged well!
Ryan S
1/20/2017
Product was delivered quickly and in good shape, very easy to navigate your catalog , and follow up on the order was very good. Product was exactly what I wanted and will do the job it was designed for.
Allan R.
1/20/2017
Looked up the part I needed. Good picture and description and price. Received the item the next day!! Good Job!!
H Howard
1/20/2017
Anti-Sway Bar was just as described. Quick shipping. Good Price. Would recommend etrailer.com
Conley J
1/20/2017
Found everything I needed at etrailer.com Order was shipped on time and received on time.
Ron H
1/20/2017
Product exactly as advertised, fast delivery, excellent seller, I will certaily do business again with them. Thank you
Bruno M
1/20/2017
Product is good. sales and shipping great.
Brian Slizewski
1/20/2017
Best price! Looked around this was the best price. Fast shipping and communication
KDorn
1/20/2017
Part was exactly what I needed, couldn't have arrived any quicker! Will buy for you again!
Rick
1/20/2017
I am very happy with this product. I ordered it on Sunday and it was on my porch and in my truck by Wednesday. The plate fit perfectly and very strong product. Would recommend etrailer to everyone who needs to be treated with great quality and respect. Thank you Bradley Sanger Texas
Bradley Garrett
1/19/2017
The latch was a perfect fit and is operating perfectly 1 year later. The level of customer service is even better.
Jeff H
1/19/2017
I'm very glad I purchased the lights from etrailer. It's a fine product at a reasonable price and the shipping was excellent.
David
1/19/2017
I ordered the Stake pocket anchors and received them very quickly. I had actually ordered two packages; one by mistake. They contacted me to see if I wanted both orders which I only wanted one pair. I thought that was great of them to see I had ordered twice and called me on the phone to see if I made a mistake. Most companies would not have done this. I was very impressed.
Bob F
1/19/2017
I would give etrailer 100 stars, if I could. I received my order very quickly and the quality of the product was worth ever dollar.
Gary
1/19/2017
I have ordered several items from etrailer and have been very satisfied with the service, promptness of delivery and quality of the products.
Bob P.
1/19/2017
Great service; great product!
BILL W
1/19/2017
I looked online and couldn't find what I was looking for so I called them and spoke to a nice lady she found what I needed. It got here in a timely matter. But if they tell you it's coming ups sometimes ups uses smartpost which comes a day later by mail. Other than that I'm very happy with the product and customer service
Stacey
1/19/2017
Staff was very helpful and parts shipped very fast. I will most definitely be using etrailer again and will recommend to friends and family
Daniel. J
1/19/2017
Very happy with these chains. I have not used them in the snow yet but have put them just to see how it works. They are good chains and simple to get on. The customer service I received was great!! I would do business with them again for sure.
George
1/19/2017
very good made very good a+++++++
chris o
1/19/2017
The trailer hitch I ordered came amazingly quick quality is excellent customer service was phenomenal I would definitely order from here again
Motparts
1/19/2017
Great replacement part but the phone help was the best
Tom o
1/19/2017
The filter I tried to get from HOME-DEPOT and LOWES in my local area, they both told me to get a new range hood. I just needed the filter, so I ordered the filter got conformation that they had it and would ship into me. I got the filter put it in the hood. THANK YOU , I will use this company again, fast service good products and a satisfied customer.
WILLIAM R.
1/19/2017
my flat mount trailer coupler came today jan 19th looks great...very happy with the price and quality..and the delivery time was right on target...thanks guys will def. be buying from you again!!
wes brady
1/19/2017
Fast ship, Great price exactly what I needed.
bruce K
1/19/2017
These Snapper Pins are great. The extra tail length of the wire clip makes them easy to open and close (other pins without the extra tab length are tough to take off). And etrailer did a great job of customer service, keeping me informed when the package was shipped and when it would arrive, making sure that I got exactly what I ordered. They are good folks.
John D.
1/19/2017
Worked great. Got it quickly.
Jacob
1/19/2017
These match what is stated I am happy with them and for a fraction of the cost of similar from other comapnies.
Looks good
1/19/2017
They the ONLY ones I found that had the right size(apparently, 1 3/4" square axles are not common) as well as the mounting plates at a VERY reasonable price. I needed them quickly, paid a little extra in shipping, got them this morning, and finished the tandem axle trailer rebuild in early afternoon. Noticed the mounting plates were a full 1/4' thick, much stronger than my old 3/16" plates! This is he type of company one should do business with; thank you "etrailer" and your entire staff
Bruce
1/19/2017
After searching my local area for snow chains, I called the office to inquire about ordering snow chains for my specific AWD car. They were so informative and helped me select a chain that was most beneficial for my driving conditions and very affordable. I also needed extremely expedited shipping to my state, and they were able to provide this. I received my chains on time and to my satisfaction. I would highly recommend this company to anyone. They were terrific!
Ineke B.
1/19/2017
Exactly what I ordered online good product and Company
Eric
1/19/2017
Exactly what I ordered online and got here really fast overall a good product and Good Company.
Eric
1/19/2017
Products worth the money
Margaret
1/19/2017
Parts arrived on time and were exactly as advertised. Very pleased with the purchase and the company. Thank you.
Bill
1/19/2017
These shipped really quick and my husband was very pleased with them.
Sandra Coulter
1/19/2017
My faucet arrived quickly in perfect condition. Love It! Will order again from etrailer.... Thanks
Darlene
1/19/2017
What a good looking hitch! I like its straight down drop design and it is beefy. I got it really fast. Good service. I'll be using it to haul a camper. It solved the problem of an 8 inch drop nicely. The brake controller and vehicle specific wiring look good too. The installation looks super simple and it will also be used to haul a camper for its electric brake control. Man you all deliver your product fast.
Steve
1/19/2017
Received merchandise in a timely manner and product was as described. Will consider them for future purchases.
Bill A.
1/19/2017
Awesome and they came in 3 days!!!! Thanks!!!!
Trev
1/19/2017
Good Product...Good service... Thanks
Gene D
1/19/2017
Great product and even BETTER CUSTOMER SERVICE. I sorry I don't have any pictures at this time.
Elson W.
1/19/2017
Awesome
Nick
1/19/2017
Site is easy to use. Price are good. Item was shipped fast. Untested as of now, but other things I've ordered from etrailer have been fine.
Big Country
1/19/2017
Excellent product and very fast delivery and very responsive updates !
Don c
1/19/2017
The products at etrailer are always of great quality ! They ship very fast, which helps my trailer business, and the staff are very helpful and knowledgeable ! Trailer jacks I ordered are excellent quality, bought 4. Pricing is very competitive !
Roger W.
1/19/2017
The right parts, prompt delivery and great follow-up, how can you go wrong...
MIke R
1/19/2017
Great customer service and the shipping was quite amazing too. The rims look great and will be a asset to our new tiny house we are building. Thank you, Garvin
Garvin J
1/19/2017
Everything went as expected. Excellent service and products with no surprises. I'll be back for any future needs.
Dave
1/19/2017
Great product-fast service
Tangi
1/19/2017
AAAAAAAAAA+++++++++++++
Gary W
1/19/2017
Thank you so much for going the extra mile. To my mistake I did not put all my orders together for free shipment & you guys refunded my mistake. Items in the past & now shipped immediately & in perfect shape. Thanks for looking after the customer etrailer.
MIKE R.
1/18/2017
Item is just what I didn't know I needed! lol Folds nice and compact, arrived completely assembled, very good quality. I will find MANY uses for this step. I really like the build quality and the adjustability of this product. Would have been nice to be able to see if the item was in stock BEFORE placing the order!! However, the communication from ""etrailer" rep was quite good, and the item did arrive quicker than the expected "back in stock" ship date.
Dave M.
1/18/2017
Good price, easy ordering. Prompt shipping. I am happy with service.
Bob G
1/18/2017
I just want to thank etrailer for getting my lift bar to me asap, the service department was great with information in making sure I have the correct tool I needed for my hitch...... Again Thank you....see you soon for future business.
Lafayette007
1/18/2017
Matches the original perfectly. I am pleased with the quality. Equally pleased with the customer service.
James D.
1/18/2017
Exactly what I was looking for. Arrived on schedule with Great follow up.
James D.
1/18/2017
I have installed the Custom Tail light warning and the Trailer connector and it was very easy. I ran the wiring through inside the FIT wiring and it was very easy. Love the way everything snaps together. I can't wait to install the base plate, trailer hitch receiver as well as the ByPass switch. All these items will make our Motorhome experience much easier. Thanks etrailer Thanks again to Amanda for keeping an eye on my order.
Ed V.
1/18/2017
The items I ordered arrived on time and in good condition.
Graham
1/18/2017
Item was in great condition and service was outstanding. I would not have any issues on ordering again or recommending this company to anyone. It's very hard to find companies that deliver on what they advertise. Thanks.
Jerry in MO.
1/18/2017
The hitch arrived faster than expected. Top quality as usual. Over the years I have ordered and installed, for myself and for friends, at least eight hitches. When someone needs a hitch, I don't even shop anywhere else. Best quality, best service, and best price.
Charles S
1/18/2017
Tires came in just a couple days and were exactly as described which was an 8 ply on a 14 inch rim. I am very pleased with the product and etrailer's prompt service.
ben h
1/18/2017
We were very happy with your friendly and efficient service. We like the wide variety of the products you carry.
Mark
1/18/2017
Great and knowledgeable information. Part came in the time promised and very very happpy.
Bonnie H
1/18/2017
Great service, no issues
Melody
1/18/2017
Shipping was good for winter, the product was as advertised. I was pleased the instructions were on the packaging and instulation was not difficult except it was 12*F outside! I will buy from etrailer again!
Dave M
1/18/2017
Exactly as advertised. Excellent product and service
Andy I
1/18/2017
Product: awesome... Company: amazing... I couldn't any happier showing my Steeler pride with this hitch cover! Thanks eTrailer!
Jim M
1/18/2017
Great product and service
Dale Money
1/18/2017
Everything was exactly what they said it was. Had good prices with free shipping. It was shipped on the same day took about three days. I bought eight items all received at same time.
Mike M
1/18/2017
Exactly what was needed for a very good price. Easy to install. Good seal to prevent water entering. As usual, etrailer.com solved the problem.
Cyndy
1/18/2017
I needed to replace the handle on a trailer and didn't have the part number or other information. Not only did etrailer assist me with obtaining the correct part, but their staff also emailed me a YOUTUBE video on how to install it. Everything worked out fine.
Phil H.
1/18/2017
Customer service is always great and parts work very good.
Alex
1/18/2017
Very happy with the way this purchase was handled, from the order to the delivery. Updates all along the way. . We will have the sink installed in our RV. Great company, Great service! Thank You very much. Patricia Peeler
Patricia P.
1/18/2017
I order trailer hitch a few weeks back and just received the second order. Bouth orders arrived before estimated time. All the parts are as described by Etrailer and high quality. I am very pleased with service , products and would highly recomend Etrailer to any one. Vladimir P
Vladimir P
1/18/2017
Honest and trustworthy company. My friend loaned me a 5th Wheel to Gooseneck adapter but was missing the Collar and I was in a time crunch to get the part within a week to bring my in-laws back from Fla. I called eTrailer and talked to Carmel and she researched and engaged her technical team and located the Collar replacement for me without me having to purchase the entire adapter. SAVED me a significant amount of money. eTrailer will be my first stop shop in the future..Thanks for the SUPERB service.
Tony B
1/18/2017
Great product. Super fast shipping!
Kathy m
1/18/2017
Great product! I selected "keyed Alike" on many locks (~12) of this brand and they all came keyed the same. Makes it easy that we don't have to carry many keys for all our different trailers and trucks. One lock came that did not work with the others and a quick email to Etrailer and they shipped me out a replacement lock quickly for the defective one. I would order them again, Thanks
Dave J.
1/18/2017
Great product! I selected "keyed Alike" on many locks (~12) of this brand and they all came keyed the same. Makes it easy that we don't have to carry many keys for all our different trailers and trucks. One lock came that did not work with the others and a quick email to Etrailer and they shipped me out a replacement lock quickly for the defective one. I would order them again, Thanks
Dave. J
1/18/2017
Great service
Gene
1/18/2017
Nice product, easy setup. Great response from company. I would purchase from them again.
JASON A.
1/18/2017
Very happy with the cable assembly. Wires are wrapped and high quality connectors used. Not a light weight plastic. Very well put together. Very quick on delivery, actually arrived earlier than expected. Would definetly recommend your company.
Rick J
1/17/2017
Bought it as a spare to match the other ones on my 5 th wheel. Everything was as described and on time. Have recommended to others as the place to buy.
Mike k
1/17/2017
Excellent custumer service.
Cathy
1/17/2017
I like etrailer because they sell you exactly what they say they're going to sell you, at a very reasonable price. If you're in doubt about anything they have a video that will show you what you need to know. And if you still have questions you can call them and they will have the answers. However you access them they have exactly what you need.
John
1/17/2017
Fast free shipping and a good quality product.
LB
1/17/2017
They had key. Prompt delivery. Couldn't ask for more.
John L
1/17/2017
great product , great service, I will definately order again.
Paul F.
1/17/2017
Very easy to order and had the right part.
Mike L
1/17/2017
great! fast service as well...
Jim Lucas
1/17/2017
Always excellent selection of tow hitches, easy to use web site and usually it ships on next day.
Nick H.
1/17/2017
Could not find this locally. Great find, quality seems good. Fast shipping
Jimmy R
1/17/2017
Good so far. Fast shipping.
Jimmy R
1/17/2017
All products purchased from etrailer.com were of great quality and worked as advertised. The technical videos were an excellent help.
Brian
1/17/2017
All products purchased from etrailer.com were of great quality and worked as advertised. The technical videos were an excellent hel.p
Brian
1/17/2017
Great service
Mike C.
1/17/2017
Could not find a 40mm ball anywhere else that shipped within a week.
Bob
1/17/2017
Exactly what I needed and shipped VERY fast (arrived 3 days after order placed!). Thank you!
mike s.
1/17/2017
Always has the things I need at the best price and very quick shipping.
BarryD
1/17/2017
Great product, fast shipping, already installed them and its awsome,will buy from you guys again, thanks!
Leaf springs
1/17/2017
Right part, good service.
Ed
1/17/2017
Good price, service and follow through!
Jerol
1/17/2017
Excellent product and install only took 1.5 hrs. good stuff and fast shipping
Al M
1/17/2017
Great price and super fast shipping, I would recommend etrailer and wouldn't hesitate to order from them again. Thank you
Todd
1/17/2017
Hitch came in delivered as promised . All the parts were there. Gentleman by the name of John was very helpful . He knew what he was talking about . Took the order over the phone. Made the process seamless.
Randy P.
1/17/2017
Wow! My products were ordered on-line with daily updates by email letting me know the progress of shipping. My family was in FL looking for a house over the weekend as we are moving and I received an email to let me know my package was delivered to my door. My parts were received 2 days earlier than I ever expected and could not be more pleased with the process or the quality of the parts. I have two boat trailers and two utility trailers for which I have been buying parts for to prepare for traveling across states and this was my first experience with e-trailers. I have no desire to look anywhere else in the future and will refer family and friends to your company!! Sincerely, Emile S.
Emile S.
1/17/2017
Exactly what I needed. Customer service was fantastic. Would recommend them without question.
Josh M.
1/17/2017
This is a tough quality product and the customer service is awesome.
JustaHorseLLC
1/17/2017
The cables I ordered for an upcoming trip into the Sierras have just arrived. I just wanted to let others know of the outstanding help that I received over the phone in selecting the selecting the proper cables, and ensuring that I would receive them in time for our trip. Not only did Patrick confirm that the selected cables would work on our car, he confirmed that they were in stock and would be delivered bynthevdaybwe needed them.
Pat B
1/17/2017
Perfect! Exactly what I wanted. Good price. Shipped on time.
bz2hcy
1/17/2017
My order arrived when promised and I loved the personalized messages letting me know my order status. Thank you Etrailer!
Sandy W.
1/17/2017
Great Site,Service and Product! Could not have been any easier! Joe K.
Joe K
1/17/2017
Easy to navigate website. Ordered product and received immediate confirmation and follow up all the way through shipping and receipt of product.
Mike C
1/17/2017
Experience so good i ordered more parts to spruce up my trailer three weeks later.
Satisfied
1/17/2017
The order shipped and received on time and worked great. Thanks
Ray
1/17/2017
Was online to order a new bike rack for my husband, the rubber straps had dry rotted and came apart, well I saw you can get only the straps, so I ordered them from etrailer.com, got them in and they work perfect, saved me a lot of money, so glad I found your site ! Thanks
Ann A
1/16/2017
Quick service and shipping.
hhe
1/16/2017
It was exactly what I wanted and as usual, eTrailer delivered as I expected. Thanks
Lee
1/16/2017
Great product. It arrived well ahead of expected delivery date. Fit perfectly. I will order from etrailer.com again for needed parts
Ed S.
1/16/2017
It was exactly as advertised. Just what I needed. Shipping was very fast. Completely satisfied
Greg b
1/16/2017
Easiest way to get replacement key for Yakima locks
bobbyo
1/16/2017
Everything as advertised. Quick delivery. Great service.
HHH
1/16/2017
Very helpful on the phone, and received shipment timely! Thank you!
Jason G
1/16/2017
Just as described. Love ordering through etrailer. Very reliable and fast shipping.
Harry H
1/16/2017
Product excellent, customer service is out of this world,this was my first order but I know where I'm going for all my trailer needs
Alton S
1/16/2017
top quality..good price
docbarnhill
1/16/2017
First off the customer service department response was excellent. I wish all company were as helpful and quick to respond as your company is. All my concerns and questions were answered promptly. Secondly speed of delivery and quality of workmanship is fantastic. I'll sum it all up with a BRAVO !!
Sammy G
1/16/2017
I just studied the installation video and remembered the steps and after 20 minutes I had a locking tailgate! I return to etrailer again and again and always am happy with the parts, and the installation video's save me trying to figure out how to get the parts on.
James A.
1/16/2017
Exactly what I hoped for at a great price. I'll be back!
Steve M
1/16/2017
I called customer service & gave them the part #, and within a very short period of time the wiring harness was on its way. Received it fast & was the correct product, the install took less then 15 minutes. I will buy from & recommend etrailer.com in the future.
Cucina Calda
1/16/2017
Ordered on Sunday arrived on Wednesday. Fast service getting you parts ASAP. And it was free shipping. Highly recommend etrailer for all your parts
Blair
1/16/2017
Have not had the opportunity to test the chains, but the service was prompt and courteous
david dunbar
1/16/2017
I have yet to use the product but there are many reviews on this product. I would like to say though that the company I ordered this from made it easy. The web page was a bit difficult to navigate but the product came in less time than it was promised and was shipped neatly and cleanly. I would order other products from this company which is saying a lot because thee are few companies I order truck parts from on the internet any more. Thank you for making things easy.
Tom A
1/16/2017
Great product and price
Brian S
1/16/2017
Of all the Hitch Covers out there I think this is the sharpest. We had a slight problem with my order and the people at etrailer took care of it promptly. I would not hesitate to buy from this company again !
Carl F.
1/16/2017
The hitch we ordered fit perfectly and was as advertised, and we couldn't beat the price. We have always had great luck with ordering parts from etrailer.com. The customer service is fantastic, very knowledgeable and extremely willing to help with any questions or concerns. As always, it is a pleasure to deal with etrailer and all of their customer service reps.
Chris I
1/16/2017
Good product, fast delivery. Great seller.
Sean
1/16/2017
Good product. Fast shipping. Easy process
Austin
1/16/2017
Customer service was awesome. I can say enough great things. Cathy, my representative, made the purchasing process extremely easy. I even messed up the first order and she sent the new tires quickly. Etrailer is great
Chris B.
1/16/2017
Quick, easy and inexpensive. Good company to work with.
Ben
1/16/2017
As usual , they have the product i need, fast delivery, and always friendly folk to deal with on the phone. Etrailer knows the business , and are always pleasant to deal with.
Dean L.
1/16/2017
I ordered a hitch & wiring harness for my 2015 Town & Country van. I noticed a mistake in the ad about the cars the harness would fit & you corrected it quickly. Both items arrived quickly and I installed them myself. No problems.
Tom M.
1/16/2017
Got these and 1 has a stress Crack in it, I called and they sent one out right away! Awesome service
Eric V
1/16/2017
fast, accurate, and good quality
john
1/16/2017
needed it fast,got it fast,great service
rick
1/16/2017
Bought parts to replace one stolen at Phil Foster Park. Once I cleaned out the old grease and broken pieces, it was east to install. Shipper was great and had good customer service.
Diana M.
1/16/2017
Bought parts to replace one stolen at Phil Foster Park. Once I cleaned out the old grease and broken pieces, it was east to install. Shipper was great and had good customer service.
Diana M.
1/16/2017
Purchased to replace one stolen at Phil Foster Park. Was simple to install and has worked great ever since. Shipper was quick and had good customer service.
Diana M
1/16/2017
Just what I needed. Great product and excellent service.
mark
1/16/2017
Had A Problem with my cover etrailer took fast control and sent me a replacement .EXCELLENT SERVICE.THANKS.....
Terry S
1/16/2017
Service is excellent
Don N
1/16/2017
Great product! Easy installation. Would definitely do business with etrailer again.
Alan
1/16/2017
Finding and purchasing products from etrailer.com has always been easy. I have purchased many times from etrailer.com. Parts arrive on time and never had a problem. Good job.
Roger B.
1/16/2017
Etrailer was one of two places where I found this tail light. The price was much cheaper than the only other site. My order was processed and delivered promptly. The shipping charges were nominal. This is the first thing I have ever ordered from etrailer, and it won't be the last. I was pleased with the service and the price.
Hans N.
1/16/2017
very satisfied and fast delivery
mark s
1/16/2017
This item arrived in good condition and was a well made good quality item. The installation was a snap and took about 5-10 minutes. The only problem I had was one of the PVC post would not slide over the metal post. The other one went on no problem. I called ETrailer Customer Service and received a replacement PVC piece at no charge and it fits and works just fine. Very pleased with the product and with ETrailer Customer Service.
Ron R.
1/16/2017
I have ordered multiple items through etrailer.com and have never had any issues with the service that I received. Even when, on a previous order; one item was damaged in shipment. Their customer service made it easy to get it returned and replaced in a very timely manner. I highly recommend buying products from them as they are easy to work with and I have received the products that look exactly as advertised.
John McCormick
1/16/2017
Good product shipped fast no wk. processing the order.
Jumpy
1/15/2017
Item arrived very quick
Doug
1/15/2017
This is the second hitch that I have gotten from etrailer, both of them Curt hitches. The directions and video are clear and concise and made installation a breeze. If this is your first install, the video that they have on the site clearly show how to do the entire installation. I would recommend your site to a friend. Thanks for making installation so easy!
Tom K
1/15/2017
As expecting
Charles W
1/15/2017
Exactly what I needed. I lost a strap and cradle and etrailer had the exact replacement I needed.
Jerry
1/15/2017
The key I ordered for Thule rack was hard to find elsewhere, but found it here. The item shipped the same day I ordered it, and arrived before scheduled delivery. An [other site] like buying experience! Would definitely use etrailer.com again!
Amazing buyer experience!
1/15/2017
Product was exactly as described. The exact measurements of the product where very helpful, in fact that is why I bought from etrailer. Other websites did not provide as detailed information.
Jerre K.
1/15/2017
Received what I needed in a timely manner
Jacob X
1/15/2017
This was the exact tire I was looking for and etrailer made it easy to get! Others tried to get close but could not come through; thanks etrailer!
Mike
1/15/2017
Very informational when orders my products, videos were very helpful. They were very prompt on getting my order out and delivered to me, thank you very much.
Donna b
1/15/2017
Great product....great service! Definitely using Etrailer.com again!
Scott
1/15/2017
We're very happy with the Sink/Shower Strainers and the new experience with the etrailers company. I tripled the order on one. They arrived on time. It's well recommended. Thank you for your service.
Sink/Shower Strainer
1/15/2017
While I haven't actually used this product yet, it came as advertised and seems to be just what I need. Service was quick and very cordial.
Tom H
1/15/2017
Great price. Great device. Great service
Tito
1/15/2017
I purchased 4 tires for my 14' cargo trailer. They have held up extreamly well. Trailer gets used 3 to 5 times per week. Highly recommend. Came ready to install. just check air pressure. Very satisfied. Great service from etrailer!! thank you.
nate D
1/15/2017
Great name brand products and good pricing. And as always excellent service with great delivery times . Thank you etrailer. Mike
Mike K
1/15/2017
Quick shipment and a perfect match for my trailer. Now the trailer will be more visible and safer on the road. Your service was excellent and I will refer you to my friends.
John W.
1/15/2017
Great Product and best price, fast 3 day delivery Buy with confidence Peter G
Excellent
1/15/2017
Great product at a very reasonable price, but this review is really about eTrailer's service, which is top notch! They always include very detailed pictures, PDF manuals/installation guides and videos that are beyond helpful. I also appreciate the price match guarantee - when I found this item at a better price shortly after placing my order they very quickly issued a 110% refund of the difference. eTrailer is the first place I come to when I need accessories for my car!
Richard S.
1/15/2017
I purchased a Reese ball and hitch here because the product was a good value for the price. The service was fast.
Rob wilson
1/15/2017
I COULD NOT EXPECT BETTER CARE, FOR AND ORDER ,THAN I HAD FROM SUSAN AND ETRAILER, THANK YOU SO MUCH Jim J
Jim J
1/15/2017
Part replaced. Exactly what I needed. Etrailer once again has great customer service.
Mike L
1/15/2017
It's a key, it opens the lock. Mission accomplished. Etrailer is once again fantastic in its customer service.
Mike L
1/15/2017
attractive well made good price and service
rs
1/15/2017
well made attractive good price at etrailer and good service
rs
1/15/2017
The fastest shipping I have experienced. Easy installation.
Merritt T
1/15/2017
Product was hard to find in the store and much more expensive. I saved alot of time and money shopping here
Joel
1/14/2017
The vent screen arrived promptly, fit perfectly, and works just like I expected it to. I will visit trailer's website the next time I need parts.
Terry W
1/14/2017
Great product. Good price. Really quick delivety. Great customer service
Robert P
1/14/2017
Customer service excellent. Hitch cover quality very good. I would recommend this site to others.
Robert I.
1/14/2017
Great fenders. Easy to adapt to my trailer. Look better than original. On line pictures and measerments made selection a snap. Shipping was very fast and communications excellent. Highly reccomed your company to anyone needing trailer parts!
Larry M.
1/14/2017
Great product ... great quality .... excellent delivery time !!
Barry
1/14/2017
Fast shipping order confirmed great product will order again when needed
Greg
1/14/2017
Very good, And thanks for your help.Great company
Ned Goble
1/14/2017
Fast shipping, excellent communication, item was exactly what I needed for my Bully step Led light. Highly recommend Etrailer. Thanks, George S Smithtown NY
George S
1/14/2017
Great replacement cover. The videos were a huge help. Had the cover installed in about 15 mins. Customer services was excellent too!
Clint G.
1/14/2017
I received the product in a timely manner. Great customer service
Jeremy
1/14/2017
Good Product ... Seems to have solved my problem. Great team at eTrailer.
Doug P
1/14/2017
I first talked to Sheri, then the next day I talked to Susan Both of these girls did a amazing customer service. Customer Service is a great step to have customers coming back. I will also spread the word about E Trailer, I have a lot of contacts who bicycle and they would need a Hitch and a Bike Rack, etc , etc. Again Thanks for both girls Sheri and Susan they listened to me and knew what I wanted. I was so surprised to see UPS coming down our driveway about 3 days after I put my order in!!!!!
Bob Carter
1/14/2017
great service . rite on time
Alton D
1/14/2017
ordered springs,hanger kit and other parts! shipping was free but opted to get 3 day instead! parts arrived following a email they were shipped the next day! I was amazed at the speed of this transaction from start to finish!!! a+ great customer service and selection of parts! thanks e-trailer staff
gary
1/14/2017
As described. Good price and shipping.
NWmudder
1/14/2017
Order was very prompt and of great value for the price very satisfied would recommend this vendor and products, thanks Jim T
License plate holder
1/14/2017
Thank you for great service.
Don B.
1/14/2017
I have not had a chance to use the products I ordered, however, I would like to comment on e-trailer's customer service. It is outstanding! I asked for a dimension that was not specified in any literature I could find. So as a last ditch effort and without expecting much of a response, I sent the question. Not only did George J send me an answer, he went to the warehouse, found one of the items, took an exact measurement, and created a page with a picture-diagram showing where the measurement was taken and the measurement and sent me the link. I am seriously impressed. Thank you George! I don't generally see customer service like this anymore and it was sincerely appreciated. I will look to e-trailers for all my needs of this type. Thank you! Rating : ????????????
Steve S
1/14/2017
I installed a tow bar/hitch receiver, and a brake controller, including the wiring installation kit. Parts were ordered at two separate times and both times etrailer provided great help in making sure I got the correct parts for my vehicle the first time. Their videos (plus youtube for 2nd opinion for the wiring install) were helpful in demystifying the details of the installs. They were really quite easy once I got the basics. I would not hesitate to order more parts from etrailer. Thanks.
KB
1/14/2017
right product the first time...glad to do business with these people....Thanx again
mark s
1/14/2017
It does exactly what it is intended to do! Still working to this day! Highly recommended e-trailer!
Chris B
1/14/2017
Fast delivery - great product - has held up well for being a year. Life long customer!
Cindy
1/14/2017
Part came early and worked perfect . Great experience
Spag
1/14/2017
IT HAS BEEN A REAL PLEASURE TO FIND AN ON LINE STORE WITH EVERYTHING I NEEDED AND SUPER FAST SHIPPING. I HAD BOTH ORDERS IN JUST TWO DAYS. I ORDERED NEW TIRES AND WHEELS FOR TWO OF MY TRAILERS AND MAN WHAT A DIFFERENCE IT MADE IN THEIR APPEARANCE. THANKS FOR THE GREAT SERVICE AND ALSO ONE OF THE BEST PRICES I'VE FOUND. ALL THE INFORMATION ON YOUR WEB SITE WAS EXTREMELY HELPFUL. I WILL BE ORDERING AGAIN SOON. THANKS!
CHUCK
1/14/2017
Product was as advertise. Would buy from you again.
Virgil k
1/14/2017
Product exceeded my expectation quality built and great price. I'll order from you again when I need something for my trailers.
Mike F
1/14/2017
Thank you for the follow up email , you are the first company to want the a follow up a year later . Like car dealers want to know how you like the product the next week or so after you buy it ,they could care less what you think a year later. I believe the hinges are great I sold the trailer they were used on but I will follow up on this . great idea !
Claude
1/14/2017
Product just like listed, fast shipping
Stan L
1/14/2017
Very easy installation. Customer service was very helpful in making sure I ordered the correct product for what I wanted to do.
John M
1/14/2017
Solid product, rapid shipping, & good customer support.
Dave
1/14/2017
Easy ordering, fast delivery, worked perfect!
Danny
1/13/2017
Worked. Thats why I always use these guys!
Jason E.
1/13/2017
Much nicer then expected. Very heavy duty rubber mats, much better then I had. Makes my car look excellent. Very fast deliverer. Will do more business with them.
Johnny H
1/13/2017
Was in a real bind discovering I lost my keys for my ski rack a few days before a ski trip. Got the keys overnight and they worked!!!! Soooooo very happy :-)
Jim M
1/13/2017
I'm very pleased with all of my purchases from eTrailer. Everything has seemed to be of excellent quality and value. The wiring kits and directions were very well thought out and one of the projects I completed would not have been possible had it not been for the excellent videos on the website. I'm an eTrailer customer for life!
Andy L.
1/13/2017
Have not pulled with it, just unboxed....looks awesome!!! Very nice packaging, great shipping, and a pleasure to deal with. Thanks etrailer.com
Jmoore
1/13/2017
Great product... Great price... Great quality... Excellent customer service!! I won't shop anywhere else for my RV needs!!
Jeff C.
1/13/2017
Rec'd. Today excellent delivery time. Hose will work perfectly for my application. Have purchased from this vendor before, will order again Thank you.
Garylean
1/13/2017
Excellent product and service. Thank you
Roger f
1/13/2017
In stock, great price, fast service and shipping...can't beat that! Thanks!
Randy K
1/13/2017
Found this company on the website, They had just what I was looking for and a Whole lot more, I wanted to add more lighting to my trailer and wanted to keep all the lights the same, I did my shopping on line which was very easy to do, I placed my order, received an email with tracking information, Received my parts very quickly, would definitely recommend them to anyone. They have a Great selection of parts for just about anything, and the Prices are very reasonable. Looking forward to doing business again, Thank you etrailer!
Charlie
1/13/2017
Great product & service
Frank Z
1/13/2017
The item I purchased was exactly what I needed. The price was good and the item arrived quicker than I had expected.
Dan
1/13/2017
good fast delivery . Tanks
Rene C
1/13/2017
Exactly what I needed. Great price and fast shipping! Thank you!! I will definitely do business here again.
Dan
1/13/2017
Gr8 service
Gary G
1/13/2017
Replacement part delivered was exact match for the original. Service was excellent. Shipment was very fast. Great job!
Charles W.
1/13/2017
Our privacy windshield cover works great. The staff was very helpful in assisting us with finding the right product for our RV. Your website and online assistance are appreciated.
Anthony S.
1/13/2017
Could not be more pleased with the product or the service I received from each trailer thank you keep up the good work
Norm R
1/13/2017
All I needed was a simple little wrench for my Thule and etrailer made this a really simple process! Awesome and thank you
Ron D
1/13/2017
Great product and service from etrailer.
Jerry H.
1/13/2017
I bought a Draw-Tite Hitch and and Curt wiring harness. Delivered in 4 days. etrailer may be the best company I have ever dealt with.
Jerry H
1/13/2017
Hey George Very happy with the parts I received from you. Also the prompt time of the delivery. I would surly recommend you folks to all the parts people I know. Thanks again Cindy
Cindy
1/13/2017
I've been looking for these for along time. Good quality and price. Will order again from etrailer. Fast shipping.
Randall S
1/13/2017
Product was as described, good service, prompt delivery. Thank you!
Kevin P.
1/13/2017
Great assembly, price and very fast shipping , thanks !!!
Jeff B
1/13/2017
The hitch fit perfect with no issues at all. For etrailer they are GREAT. Fast service with wonderful customer service. I will buy from them again.
Garry B
1/13/2017
thanks for your help
Rob
1/13/2017
thanks for your help....great the do business with you.
rOB
1/13/2017
When I had temporarily misplaced my key to my Yakima Rack lock, I wanted to get an extra key "just in case". I found one thru etrailer, ordered it, and received it very quickly, and at a fair price.
DP
1/13/2017
Thanks to etrailer I can now use my car top carrier again. The replacement key works perfectly. Etrailer shipped the product quickly, provided tracking, and also followed up to make sure I was satisfied. I highly recommend etrailer for all your sports, recreational, trailer, rv, or camping needs.
Bill B.
1/13/2017
everything looks right
wayne Brenizer
1/13/2017
We placed an order with etrailer for ratchet strap. The supplier was very timely on the shipment. The product arrived in good condition. Thank You!
Kathy Pelletier
1/13/2017
couldn't find actual seal for my trailer but was able to get the measurements and you had what I needed, in stock and 3 days and they were on...perfect!
jim l.
1/13/2017
nice tires and FAST delivery!
jim l.
1/13/2017
They told me it would be a week for delivery since it was coming by mail, I got it in three days. Very fast and easy to order.
darryl
1/13/2017
Really fast service and I was notified of the orders progress often. Great service and as always the products were just as advertised. Thanks etrailer I'll be back !
Eric G
1/13/2017
Good service, quick delivery, product as advertised.
Jack M
1/13/2017
Just what I ordered, best price friendly helpful service
Joey c
1/13/2017
TOOK ME ALL OF TWENTY MIN. TO INSTALL. GREAT GUY WHO WALK ME THROUGH THE PRODUCT WHEN A QUESTION CAME UP BEFORE I PLACED A ORDER. BARRY
bARRY hUNT
1/13/2017
Excellent website, easy order, great instructions and very fast shipping!!!! Love Etrailer.com
Allen K.
1/13/2017
I ordered my tow package on Tuesday this week and recieved it Thursday night. Very fast response time and very fast delivery. I havent had a chance to install it yet, However all materials are in great shape and detailed instructions were included. I will definetly be using etrailor for future purchases. Wish me luck on the install!! :)
Angie S
1/13/2017
Very easy to work with, and super fast service AAAA
Phil C
1/13/2017
Awesome product variety and great communication! Will shop here again
Great service!
1/13/2017
etrailer.com had item I needed, easy to order,good service.
Steve
1/13/2017
Handled order quickly, well packaged. Will use etrailer for my next trailer needs.
Robert G.
1/13/2017
Great to work with along with great shipping !!!!!
Peebles Dist VFC
1/13/2017
ORDER THE REPLACEMENT LENS AND A FEW DAYS LATER IT WAS AT MY DOOR STEP. GOOD SERVICE AND THE PRODUCT IS EXACTLY WHAT I ORDERED FOR MY TRAILER
TL
1/13/2017
So genuinely impressed with my first experience with etrailer. Very reasonable prices, extremely quick turnaround in product delivery of the Thule struts I ordered. Able to track shipment, and updates from etrailer Customer Service throughout. Won't hesitate to utilize this company in the future, they have earned "Preferred Supplier" Status in my opinion! P.S. the imbedded install videos on the product webpage were extremely helpful. Very best, Sno-Bum Ski/Sport/Travel, Fine Wine & Dine... Purveyors of The Alpine Lifestyle!
Sno-Bum
1/13/2017
Product arrived as promised always a pleasure working with you.
David H.
1/13/2017
These fenders fit my trailer perfect. The price is unbeatable Thanks
Scott D
1/13/2017
Product was exactly as described. After placing my order is received an email saying that my shipping had been upgraded free of charge. This was my 1st purchase from etrailer. I will definitely be doing business with them again. Rob S
Rob S
1/13/2017
Nice people to deal with and quality products!
Tad
1/13/2017
Quick, efficient service. Easy to find and purchase with fast delivery.
Rich M
1/13/2017
Great product,very fast shipping. excellent job guys. Thanks
Marty
1/12/2017
The brake parts I orders were an exact fit and of good quality. Shipping time was not extensive and the parts were in great shape (good care in packing the parts). Also the pricing of the parts were a good value....I saved at least 25% to 35% compared to local supply houses. I will be a repeat customer for sure!
John E.
1/12/2017
Great product and wonderful company to do business with......
Douglas S
1/12/2017
Very with.easy company to do . AAAAAA+++++++++++++++. This company carries eveything needed for trailers.
Cecil
1/12/2017
Quick Delivery , just in 2 days.
Linh Hoag
1/12/2017
Excellent service and very bright lights.
B[lly H.
1/12/2017
Great products, great prices, and quick delivery!
Daryl M.
1/12/2017
Works perfect. Fast shipping
Kyle H.
1/12/2017
Ordered product on-line and was delivered 1 day earlier than promised. Everything was good and was easy to install thanks to the video that was provided on the web site.
John W.
1/12/2017
The item I received is exactly what I ordered, who can ask for anymore than that?
Douglas
1/12/2017
I have purchased items from this company before but never made any comments. I am happy with the products and the service. I would recommend them and I'm sure i will use them again.Thanks for the great service
Walter T.
1/12/2017
The customer service was great, my order was shipped the same day I ordered it and the free shipping had it at my door in 3 days.
Robert G
1/12/2017
This tool literally arrived while I was outside preparing to adjust the trailer brackets for my weight distribution bars. I was thinking I would have to struggle with a tire iron when the UPS man walked up to me in the driveway with my replacement tool from etrailer.com. Nothing like having the right tool for the job. Good quality and great service means I'll be buying from etrailer.com again.
OEM quality spring bar lift tool
1/12/2017
Super fast shipping, well packaged and very good products. Add great communication and you have a good idea of what a fine company this is.
Randall C
1/12/2017
Received item today, service and price was excellent from etrailer, always a good experience.
Mike C.
1/12/2017
Very impressed that etrailer reached out inquiring about my satisfaction regarding products I ordered one year ago. The items have worked as they were intended and I am very happy with them. Thank you etrailer (Laura) for asking.....Keep up the great customer service.....
Douglas S.
1/12/2017
Weigh Safe Hitch had issue with first one but etrailer was on top of getting another out to me also purchased Dexter suspension kit ; after a slow starte got kit installed on my 20' trailer looks good and seems to work. Fast delivery also Etrailer take good care of their customers
Lewis C
1/12/2017
Great products. Shipped same day! Would definitely buy from again. A++
Brad B
1/12/2017
Fantastic service and excellent products! I highly recommend them! I will be a long-term customer. Thanks!!
Jeff P.
1/12/2017
I have ordered a few items from etrailer and have always been extremely satisfied with not only the fast and efficient responses to orders but also the quality of the products. I am impressed with the short time it takes to process the orders. I will be a long-term customer and will recommend this business to anyone who asks. EXCELLENT!!! Thanks!
Jeff P.
1/12/2017
Just as ordered. Fast shipping. Thanks
Alf
1/12/2017
Excellent product, exceptional delivery
JW
1/12/2017
Satisfied with product and very satisfied with price.
Richard S.
1/12/2017
quick shipping Thank you great product
Floyd T
1/12/2017
We were unable to make a new key for the lost one. But we found your site and you provided two new keys for us very quickly. Thank you for your great service.
Pam Hopkins
1/12/2017
The Swagman Trailhead 4 bike rack I ordered arrived as scheduled. Customer service at E trailer was excellent. They were knowledgeable and efficient. The bike rack was a quality product and I'm very satisfied with it
Jim F.)
1/12/2017
Perfect fit fast shipping won't hesitate to order from etrailer again
Mark R
1/12/2017
Super quick service with all the right parts that I ordered!
MRA
1/12/2017
Excellent experiences. Patient and extremely helpful customer phone service .
Richard W. New Carlisle Ohio
1/12/2017
Great experience
Richard
1/12/2017
Product was as described. Very quick delivery and excellent customer care.
Jen
1/12/2017
Had a leak in the Rim & the Rim was replaced. For the time being we're in no need of any products, unless you sell MILK & CEREAL! Satisfied.
Heinz K
1/12/2017
Of the first two you sent me one was a dud, but you quckly sent a replacement that was fine both units still working well in my Rolo
Tony P
1/12/2017
I want to say that etrailer.com is the cats meow. Place your order and within a couple hours you receive notification of shipment. Truly the [other site] of trailer parts. This is not the first time for me to purchase items from etrailer, and I am very please with their operation. As far as the 5th wheel hitch goes, it is a nice piece of equipment. The only problem I've had is the instructions. Unless you have installed one of these things before, it is very challenging to understand which way to install the brackets and sort out which way the dish shaped washers go. Just leaves you scratching your head. I finally found a youtube, other than the one etrailer has, that helped me to understand how to go about installation. Other than that, many thanks to etrailer and how you operate!
Bill
1/12/2017
Everything great! Quick shipping
Rick
1/12/2017
its fits perfect. customer service here rocks.
lynn b
1/12/2017
Paid to have shipping expedited and received it fast. Was shipped same day I ordered. Works perfect for my hitch set up.
Terry R.
1/12/2017
Great product, excellent communication from etrailer.
Frank
1/12/2017
As described fit and finish perfect. Great customer service and follow up. Very happy Thanks!
Jeff S
1/12/2017
Great product, Great company. I will buy no where else when it comes to keeping my trailers up!
EDDIE V.
1/12/2017
The key was easy to find on your web site , with plenty of information on how to determine which key I would need. Ordering was simple and your service was quick. We received our key yesterday - and it's the one . So easy .
Kathy S.
1/12/2017
Will recommend etrailer to everyone I know that needs trailer hitch needs, fast shipping, great selection, competive prices, thank you!!
PAB
1/12/2017
Installed easy as pie and as usual etrailer is an amazing site. Easy to find things and, support is great, and staff is super helpful and friendly. I won't go anywhere else for my towing accessory. needs
Jk
1/11/2017
Great product and fast shipping. Do yourself a favor and order from etrailer.
Gwfoster
1/11/2017
Easy install, video was helpful. I'm extremely pleased with the ride and the fact I'll never have to air up my bags. Good trade up. Thanks for all the fallow up calls and info from Lisa with Etraier. I do recommend Timbren springs and Etrailer to anyone carrying heavy loads and or towing.
Mark S
1/11/2017
Excellent service with freely offered extra help.
Rsy
1/11/2017
Prompt delivery good price
Mike
1/11/2017
Great product, tires run well appear to have limited wear to date and shipping is very fast. Very good company to deal with
bob C
1/11/2017
I purchased a Westin HDX headache rack through Etrailer. The Westin shipping box was destroyed by the shipper and the hardware package was missing although the headache rack was not damaged. Shery T of Etrailer was most helpful in getting Westin to ship me the hardware package.
Rick
1/11/2017
Awesome product and awesome service.
Phil V
1/11/2017
Product arrived ahead of schedule, was in like new condition, and works as expected. I will definitely recommend this company to others in the future. Very satisfied with product and service.
Joe C.
1/11/2017
Initially, the new keys sent to me were incorrect. I provided more details to etrailer and they followed up quickly and explained that somehow my original key had the wrong # stamped on it. The next set of keys were sent and yes, they work just fine. I really appreciate etrailer owning the solution!
Shane D.
1/11/2017
Quick Fast and E-Z dealing
Mike K
1/11/2017
The Value for the Cost of the Product is Excellent ! Customer Service has been Great ! Delivered before expected time !
Frank S.
1/11/2017
Fantastic service. Fast Shipping.
Matt S.
1/11/2017
This company amazed me with their stellar customer service. Their web-page was easy to use. And, my order was shipped immediately. Even though I only spent less than $5, they treated me as if I'd spent $5,000! All arrived in good shape very quickly.
Sherry K
1/11/2017
These little camlocks work like a charm. I used to waste time looking for the products I wanted for my trailer. No more! ETrailer is the best!
Chris T.
1/11/2017
Very happy with my purchase. Shipping was very fast and cheap. My hitch actually came earlier than forecasted. Great pricing and super fast shipping. You can't ask for much more
Wes
1/11/2017
Excellent price and service!
Mike
1/11/2017
I HAD NO ISSUE ORDERING SKID FOR MY VEHICLE. THE BUSINESS WOULD PROMPTING ANSWER ANY OF MY QUESTIONS. I WOULD RECOMMEND THIS BUSINESS
JESSE G
1/11/2017
product is what i was looking for.No one else had these. Etrailer shipped it fast. Etrailer is a good site to buy from.
Randy P.
1/10/2017
Katie was a big help in finding and ordering the right part. Ordering from etrailer.com is easier than going to the nearby camping sales and service dealer.
John S
1/10/2017
On time delivery --product well defined
david lee emerick
1/10/2017
Cant give a review cause the parts have not bene installed yet.How ever from what I see the parts look to be in good quality.Very satisfied with the tracking Imfo I was getting as the items were being shipped.
Butch Hausz
1/10/2017
Excellent service and prices, and no I don't work for them they are really that good
Mark
1/10/2017
Easy company to deal with. Ordered on-line, product arrived, all is good.
JCB
1/10/2017
After a bit of a wait due to the manufacturer I received these tie downs. They are exactly as expected. Etrailer delivered and Derek S kept me abreast of the situation. Thank you.
Allen R
1/10/2017
Great job guys delivered in fantastic time 2 days
Don
1/10/2017
Received trailer hitch much sooner than anticipated packaged perfectly. Accessories secured in package,all items in perfect condition. Will have hitch installed by shop installation looks straight forward but requires two installers making help needed. Would recommend etrailer to anyone who requires accessories. Kudos to etrailer and UPS
Harold S
1/10/2017
Items were delivered quickly, at the time of placing my order I was worried at first because there was no confirmation of the purchase. I contacted customer service and they reaponded quickly with all the info. Reasonable price too!!
Bryan
1/10/2017
Received the tail light within a week. It was in excellent condition and a perfect replacement. Shipping fee was very reasonable and not needlessly bloated. Will use etrailer for all my future needs of my four different trailers. Intuitive website for searching needed items.
Steve F.
1/10/2017
I needed this part for my Kayak Rack. It was in stock, and shipped right away. But what impressed me the most is the service and communication in shipping. The folks at etrailer were on it! of which I appreciate very much. Sometimes its not the product you purchase but the service while trying to order it and get it shipped. Their email confirmation and shipping information was great easy and fast. The service is what will bring me back to this company.
WesK
1/10/2017
Very happy with my purchase. Delivery was prompt and customer service was very professional. Thank you.
Gary S.
1/10/2017
Product was as described and worked perfectly. The shipping was fast and reasonable. In fact, the two day shipping cost was substantially cheaper than an online competitor's regular ground shipping. I won't hesitate to use or recommend etrailer.com in the future. John E
John E.
1/10/2017
Exactly what I was looking for!! No one carried this product locally. Shipping was fast and service was great!! Thanks
Amayer
1/10/2017
Quick shipping and everything came correctly. Everything was labeled accurately and the installation videos on the website are super helpful. I would definitely buy from etrailer.com again!
Alex L.
1/10/2017
Thankyou for the trailer parts they were on time milissa did a excellent job taking care of my order. I will b doing lots of business with your company.
Milissa
1/10/2017
Product looks good but etrailer exceded my expectations for order processing. Thanks!
Savuth
1/10/2017
Great products, competitive prices, quick shipping, great customer service
Louie m.
1/10/2017
Good product, Great Price, and Great Customer Service
jacob
1/10/2017
VERY GOOD QUALITY WHEELS AND VERY HAPPY ABOUT THE SHIPPING. PRODUCT WAS PACKED VERY SECURELY, EACH WHEEL WAS INDIVIDUALLY BOXED AND THEN ALL 3 OF THEM WERE PUT IN A THICK BOX. COMMUNICATION BETWEEN GEORGE J. AND I WAS ALSO VERY CLEAR. I'M A HAPPY CUSTOMER AND WOULD DO BUSINESS WITH GEORGE J. (E TRAILER) IN THE FUTURE. THANK YOU !!!!
George J
1/10/2017
The product and service from etrailer is amazing.
Jimmie K.
1/10/2017
Product is exactly what we need. It was received quickly and in perfect condition, as always.
Jimmy C.
1/10/2017
I received the tires faster than expected. The customer representative was very helpful, polite and knowledgable. The tires ride great, enamel on the wheel held up great very happy with the tires.
Richard B
1/10/2017
Wow installed in less than 5 minutes! Perfect replacement and Friendly Service!
Curtis F.
1/10/2017
Product was exactly as stated and good quality for a very good price. Shipped in a fast manner and would recommend shopping with them!
Ken
1/9/2017
Great product! 100% improvement over original mounting kit! Great customer support from E Trailer! Sent E.mails when product was ordered and shipped.
Bryan B.
1/9/2017
Excellent!!! Quick delivery. Outstanding service!
Howard
1/9/2017
Perfect order filled !!!!
Anthony
1/9/2017
Good product, good price, fast delivery; as it should be!
Pete G.
1/9/2017
I have not used the products that I just bought from your company yet as they just came today. They came very fast and are just what is advertised on your web site.
Jim B.
1/9/2017
Haven't installed the 6" high low adapter, but it arrived on time and was in great shape. Chris was a great help, and I appreciate it, thanks.
James E.
1/9/2017
the customer service phone lady was helpful
Roy Cohen
1/9/2017
Pintle was exactly as pictured and described. Measurements given were correct so it bolted to the receiver I ordered with it. I especially liked that they sent a bolt packet with the pintle, so I knew I had the correct ones. Could not be happier with the product or service. I used free shipping and wondered how long it would take. It came the same week I ordered it. I would recommend etrailer to anyone. Thanks
Glenn S.
1/9/2017
Product was exactly as pictured and described. I used free shipping and wondered how long it would take. It came within days of the order being placed. Could not be more satisfied. Would recommend etrailer to anyone. Thanks.
Glenn S.
1/9/2017
Works great and glad I was able to find these parts.
L. W
1/9/2017
Both products are exactly what I was looking for. The quality of the jack and trailer jack are great. Angela from etrailer was very friendly and helpful to deal with. The delivery time from time of order was quick.
Mike A.
1/9/2017
Awesome product! Awesome customer service!
Wendy Albino
1/9/2017
Great Quality, quick delivery.
Paul A.
1/9/2017
Perfect fit and excellent product knowledge from everyone at etrailer...thanks
Scott B
1/9/2017
Ordered many times from etrailer.com and delivery is always on time and complete. Great pricing too! Thank you for great service.
Bill M
1/8/2017
Thanks for taking great care of me and create a service for me and give you five stars
Erik
1/8/2017
Great product and fast shipping.
Greg P.
1/8/2017
Just what I ordered . Excellent customer service as I had a issue with the product and they mailed out a replacement right away.
AJB
1/8/2017
Great service and quality parts. First class operation
Jim A
1/8/2017
This is a difficult product to find and usually twice as much when you do. Shipping was reasonable also.
Larry
1/8/2017
WOW fast shipping, quality product! You have my business in the future!
K. Hehr
1/8/2017
helpful salesperson on the phone; prices very low; received quickly - would recommend etrailer to others!!!!
marc
1/8/2017
Arrived within a few days. Easy install (~30 min). Great customer service with email updates on shipping status.
Paul A.
1/8/2017
Parts were perfect. Great service and fast shipping
Jeff C
1/8/2017
AS advertised . Haven't used it yet but looks like good quality Company rep was polite and very helpful --cancelling a wrong product(my fault) and ordering proper product . Product arrived early and all in all good experience.
Keith B
1/8/2017
Ball mount was exactly what I was looking for. I have placed many orders from etrailer and would highly recommend them. Awesome place.
softail4two
1/8/2017
Great service with rapid delivery. The components were all there and the system went together very easily.
Trey F
1/7/2017
Good fit, well packaged and very quick delivery.
Doug E.
1/7/2017
Good fit, well packaged and very quick delivery.
Doug E.
1/7/2017
Great customer service wanted to make sure everything was up to standard definitely recommend
Coye Green
1/7/2017
Etrailer was informative, prompt and professional when I ordered my B&W Companion hitch. I recommend them highly.
Wayne
1/7/2017
A replacement key for a Thule car-top carrier is a pretty simple item, but etrailer not only has the correct replacement, it was super easy to find even in their large collection of keys, and their shipping service for the key and other parts that I ordered was very fast. It's also good to know that have a wide variety of replacement and repair parts for car-top carriers and trailers. We are planned to depart for warmer weather very soon, so I especially appreciated that the got the parts to be without delay. Thanks much, Don M.
Don M.
1/7/2017
While the gear set was ultimately delayed due to the manufacturer being behind on orders the good folks at etrailer kept me posted on progress of the order several times. I would rate their communication as outstanding and the parts were exactly as expected. I would gladly do business with them again. The jack I repaired with the gear set was actually one that another person has discarded even though it was like new. For $$ dollars I have a fifty dollar jack.
Kevin
1/7/2017
Thought it would be difficult/impossible to find replacement wheels that matched the original. However, these were exactly what was needed. They were reasonably priced, well packaged, and got here in good condition and in a reasonable time frame. The staff is helpful and accommodating. Hats off to Americans who provide great service, a great product, at a reasonable price.
Gary B
1/7/2017
These extremely heavy duty Load D tires and wheels arrived ahead of schedule. I have them mounted already and am thrilled with them. At 2150 lbs rating each, there is now 400 # safety factor each for my intended load. The etrailer folks were very helpful on the phone with order questions as well - Thanks Josh! Dave
Dave G
1/7/2017
Went on Internet. Was looking for tires and rim. Went to your site because of tire selection and pricing. Than very easy to order from. Received product within 2 days. Very happy. Will be ordering from etrailer.com the next time I need tire for my other trailers. Thanks
Mike s.
1/7/2017
Haven't yet opened and installed. However it arrived very quickly. On a prior order I have nothing but praise. Prices were very competitive, telephone assistance with identifying the exact needed add quick delivery. Turned out to be exactly what was needed. Highly recommended etrailer. com.
Fred Ingley
1/7/2017
Listen up folks.....if you want excellent service, follow up and product...deal with this company. A+ and 5 stars....they will treat you right...every time.
Tommy
1/7/2017
Excellent product quick shipping.
John A
1/7/2017
Excellent Service, fast shipment, original part !
Andy S.
1/7/2017
Will be buying more trailer parts here in the near future. Thanks again
Gary K
1/7/2017
The product was delivered quickly and is exactly what I was expecting. Excellent support! Thanks
Mike T
1/7/2017
Every thing I ordered was what I wanted, Thank You
Frank M
1/7/2017
Very strong and easy to use. Good quality.
Bryan B
1/7/2017
Great product shipped fast great service. Thank You
Rodney L
1/7/2017
Haven't installed the seven pin connector to my car yet, too cold in the garage. Maybe Tuesday. The kit looks good though. The parts are all as described and the instructions look to be comprehensive. I expect no problems. Good job with the phone customer service as the operator suggested just what I needed.
John S
1/7/2017
Great product...Fast shipping...Very helpful website. Like to buy from etrailer.com!!
Jay L
1/7/2017
Excellent product and service from trailer. Spoke with representative who was very helpful. Item received quickly and worked as described. Highly recommend.
Terry C.
1/7/2017
Just received the cables. I have not used the product yet. However, I was pleased with the customer service and method of tracking provided. The price and timeliness was excellent.
Bob
1/7/2017
Juat what i need it, people here are amazing and friendly, liked the follow up on my delivery and the pieces fit perfect thank you guys!!!
Noel
1/7/2017
I've been needing a new lock for my work trailer especially when the old one finally failed. I am a big user of the Blaylock locks for my trailer doors for the past 3 years. They work wonderful even in the Michigan winters. When I saw that the other locks of their lines could be keyed alike I jumped on getting more info. Once I talked to the company they did say the BLTL-34 can be keyed the same to my other locks. I called up etrailer and spoke to Leeza who checked for me and said yes it can. My new lock arrived in a few days and out of the box the lock worked perfectly with my original old keys (the new keys worked too). Now I carry one less key and have two additional spares. The price was right and the service was wonderful!. THANKS!
Dave M.
1/7/2017
Very satisfied with the Product and the timely delivery. I will definitely Order from etrailer again.... Thanks for great service !!!!
Cindy S
1/7/2017
Part came quickly and fit perfect. Thank you
Art C.
1/7/2017
Great products, fast shipping, great customer service. product videos are helpful too.
Randy R
1/7/2017
Excellent high quality rack! Quick shipping with great packaging to prevent damage. Absolutely the best pricing around. Etrailer.com web page made it easy to figure out what racks and kits were needed for my vehicle. Highly recommended!
Kurt Z.
1/7/2017
Great! Very happy with the service and the product! Thank you!
AA
1/7/2017
great quality performed outstanding
Larry S.
1/7/2017
Works great. Delivery was quick and the order process was easy.
Gene B
1/7/2017
Fast delivery and excellent products.
Debbie H.
1/7/2017
Super fast shipping and a great price. I will order again from etrailer!
Sam S.
1/7/2017
Great product and very fast delivery. Keep up the good work.
Victor
1/7/2017
Great service!
Bob Y
1/7/2017
Everything received in great condition - very quick delivery time. I appreciate the 1st. class service. Tim.
Tim
1/7/2017
Timely delivery. Great price.
Bob K.
1/7/2017
Timely delivery. Exactly as expected.
Bob K.
1/7/2017
Great experience working with e trailer, getting the right part I needed.
Ed
1/7/2017
Everything was as advertised
Joey
1/7/2017
Very good quality part and excellent service
Johnny Childree
1/6/2017
Received the bike rack for my trailer today.awesome quality and half the price buying the same product here in ontario...customer service was awesome..your now my one stop trailer shop ..thank you
Jason stephenson
1/6/2017
Just wanted to say Thank you to the E Trailer team I recently ordered a Rutgers Chrome plated trailer hitch cover to put on the rear of my wife's new SUV it was unexpected to her and she loves it great fit and finish.
Troy F.
1/6/2017
Part fits perfectly. Quick delivery, excellent service and communication.
Jack D.
1/6/2017
These people are great. Ordered a hinge for my Extang tonneau cover and within the hour it had shipped! Their follow up to make sure everything was right and did I have any questions was right there. They really care!! My broken hinge is replaced. Thank you!
Greg
1/6/2017
Product was as described and fast shipping. I'm a repeat customer and will always be.
Seon
1/6/2017
As described, great quality! ??
Pall wall
1/6/2017
Great product, great price ,great service
Mike M
1/6/2017
flanges were a perfect fit. the price was right and was delivered fast. very satisfied.
fatboy
1/6/2017
Could not find this part local. Thanks for having the parts I needed and you delivered very fast!
lynnD.
1/6/2017
Very patient and helpful
R var
1/6/2017
Just a great company. Fast delivery and great customer service. All in the USA
Jim R
1/6/2017
Great stuff fast delivery !
Rickline
1/6/2017
Excellent rating. My 2nd hitch cover bought from this vendor. Lightning fast delivery, awesome detail on both hitch covers, and friendly staff. Would highly recommend over any other hitch cover vendors out there. Enjoy the day and proudly display your cover!!! Another Satisfied Customer...
Michael H.
1/6/2017
Only outlet where I could find D rated trailer tires. Arrived quickly. After one complete year of use and around 3000 miles, the tires have been trouble free and are wearing well.
Jerry C.
1/6/2017
very good service and a good product
w. white
1/6/2017
Exact part needed. Delivered on time. Thank You
John D.
1/6/2017
Came quickly and worked perfectly
John D
1/6/2017
Just what I wanted at the best price for a quality product.
Bob M
1/6/2017
Exactly what I was looking for. Very good price, great communication/notifications, and incredibly fast shipping, even during the holiday period between Christmas and New Years. Very happy to have found you guys online.
Eric K
1/6/2017
Best price quick shipping
Maka K
1/6/2017
Great service. Great price. I'm very happy.
Jared A.
1/6/2017
fast shipping and excellent packing to protect the products.
brent v
1/6/2017
Great service, fast delivery, all as expected and everything I needed in one place !
Andrew E.
1/6/2017
Good selection of wheels from eTrailer, wheels I choose have a very good finish, nice quality wheels, arrived early in great packaging. Highly recommend eTrailer.
Tflndav
1/6/2017
Everything came as ordered in about a week. Have one of three installed. All went well. Videos were a great help. Would recommend this company and use them again. Thanks.
Dewayne
1/6/2017
Everything came as ordered in maybe a week. Have one of the three installed and all went well. Videos really helped. Would recommend This company and use them again. Thanks.
Dewayne
1/6/2017
I have purchased several items from etrailer and recommend all of them and the folks at etrailer. Items purchased by part #: 9653P; BK-70BB; 2118-605-04; 98174LED; PK12706; MCL11AKB; H20046. Shipped well packaged. All items are accurately described and are fully functional. etrailer videos are a big help and their staff is knowledgeable!
Paul
1/6/2017
Perfect fit! Great service! Thanks!
Rick
1/6/2017
I'm extremely pleased with etrailer's service from purchase to delivery. Of course, the product, "Bearing Buddy", speaks for itself, always has been an excellent product. I will buy other items from etrailer.com as the need arises because they are competitive and service oriented.
H Schulze
1/6/2017
Great quality. Etrailer website easy to find products.
Dave
1/6/2017
Great prices Great customer service! Customer for life.
Dan E.
1/6/2017
Good products, good prices ad fast shipping. A+ job!
Barbara M.
1/6/2017
Arrived in 2 and a half days and I live in Hawaii! eTrailer staff were courteous and professional. Hitch mount I purchased is well built and exceeded my expectations.
Jon T.
1/6/2017
Excellent product. Rapid service.
JW
1/6/2017
Great products and service. will absolutely be back. Thanks
Mark
1/6/2017
Fantastic service !!! Now only were these folks super fast but they were incredibly helpful and friendly. Additionally they were a fraction of the cost of buying the same parts here locally. I absolutely would buy from them again. Thank you for great old fashioned service.
Ron
1/6/2017
I haven't installed it yet but it seems to be a very strong product, I gave it 5 stars for unbelievable super fast SHIPPING i would buy from etrailer again. Steve
Steve
1/6/2017
Great product & even better info thanks to Dustin E. He really had all the answers to my questions.He made a install that was a little confusing, simple.Every part was right,went together easily & worked when done.Thank-you.
Duane A.
1/6/2017
Great!!! Shipped and arrived fast
Marcello
1/6/2017
Didn't take pictures but am very happy with the product ordered and the service received from etrailer , will most definitely use them again.
william g
1/6/2017
Quality is excellent & item arrived much quicker than expected. ETRAILER.COM has great customer service! I would not hesitate to order from ETRAILER.COM again!
Kendall
1/6/2017
Awesome job guys, Great website and very quick response. Thank you very much you will be our source for parts from here on out....
Shawn H.
1/6/2017
Ian was very helpful in helping me select the parts I needed He was very knowledgeable and professional Thank you
Michael G
1/6/2017
Great price!!!! Fast shipping!!!!
Excellent
1/6/2017
Really heat people to work with fast shipping
Jason Miller
1/6/2017
there was a problem with the delivery of the lights. we were aware and going to call etrailer, but they contacted us first to let us know. the details were corrected and the item was shipped properly and arrived in a timely fashion.
brian Mc
1/6/2017
High quality product, great customer service
Chris C.
1/6/2017
Springs are perfect, they are the exact length I needed for the suspension to work as it should. Speedy delivery so glad I found etrailer you will have all my business going foward
Tom F
1/6/2017
Great service, as usual. The prices are about the same as other sites, but their service and quick shipping set them apart. I never have to worry about my orders taking 2-3 weeks to get here. They also take extra care in packaging shipments to ensure safe arrival. I will continue to use them for future orders. Thanks.
Tim E.
1/6/2017
Exceptional service. Ordered January 1, products shipped January 2 and were received January 5th. I haven't used the hinges yet but they appear to be very good quality.
Tom H
1/5/2017
Easy to use website. Prompt shipping.
Waylon O.
1/5/2017
I've purchased these before. Best value I've found anywhere.
Michael
1/5/2017
1/8th inch lube plate for 5th wheel hitch. 2nd purchase and products are the best quality. Quick delivery and the most knowledgeable staff.
Ira G
1/5/2017
I was a first time customer and called to inquire about the replacement gear for a 12 year old, 3000# Superwinch, for my foreman. Troy answered all my questions. Part arrived quickly and the gear fit perfect. Winch works just like a new one. Great service and very a quality part. Thank You "etrailer"
Al D.
1/5/2017
I purchased a Curt 24k fifth wheel less than a year ago and wish I would have used etrailer. This particular Curt product has a very sturdy shank and ball assembly which I'm looking forward to years of use. Will be towing a 8.5x24 ft enclosed car trailer. Thanks George and etrailer...will definitely be ordering from you again.
Milton Stilley Sr.
1/5/2017
Got my order fast! Well packed - no damage - no issues at all. Best of all? Great service & Great pricing. Great job you guys!
Edward B.
1/5/2017
Very heavy duty. Fabulous price. Great customer service from Ian. Fairly rapid delivery considering it was holiday time. Has worked like a charm.
Ante Toad
1/5/2017
Great service, packaging, and shipping. Great product and price!
Gene
1/5/2017
Great Deal,Thank You
Lester L.
1/5/2017
Just received product, have not used it yet, I expect it will do the job intended. Shipped very fast.
David m
1/5/2017
The order came today in a very timely manor. Everything looks great. I'll be installing everything soon.
Curt W
1/5/2017
Perfect. Just what I wanted. It took care of my problem. Good fast del. 5 stars
Doug S
1/5/2017
Would be much easier to find parts for these jacks if there was a model number stamped on them. Carmel D was very helpful in helping me find the handle I needed and taking my order. Exactly what I needed and got to me quick. Anything I may need for a trailer from now on I will check at etrailer first. Great people and great service.
Ernie V
1/5/2017
Item was as specified. Part was installed and worked perfect, exact replacement. I had searched locally and could not find anything remotely close to this item. Ran across etrailer.com and was surprised at the selection of items cataloged and at great prices. etrailer will be my go to for RV items in the future
Norman E Green
1/5/2017
Had trouble finding this product...until I found etrailer. Quick search and order was placed. Arrived on time and is exactly what I needed! Thank you!!!
Bill Y.
1/5/2017
Excellent service, product arrived on time and exactly as advertised. Very happy customer!!!
Bill Y.
1/5/2017
Just received some of the items I had on order from etrailer. They appear to be in excellent condition and exactly what I needed. Besides that, I have never had anyone bend over backwards to assist and keep me informed as to the status of my order as these folks. The fellows at etrailer, Troy H. and George J. have gone out of their way in my humble opinion and you can be assured I'll do business with this company in the future.
Gib S.
1/5/2017
Good pricing and quick delivery, just what I needed.
John S
1/5/2017
Amazing service, ordered the jack on Monday, didn't expect it till the following Wednesday. It arrived Friday of the week I ordered it, now that is great customer service. The Jack was exactly as described, took me about 20 minutes to install and wire. Very nice product, and not slow like some people said. It moves faster than I did when I jacked up the trailer tongue manually. Thank you etrailer for a good product and even better customer service.
Frank P
1/5/2017
Great product but even better is the fantastic customer service. Why can't other web based business's be like this company. They surely set the bar in my view. Steve Paz Green Planet Coffee Company
paz
1/5/2017
Product showed up quickly, some of the bolts stripped as soon as I tightened them so use caution. George promptly sent me replacement hardware so thank you George. E-trailer great business and I will use them again when necessary.
Chris
1/5/2017
excellent pricing/product, fastest shipping ever
Frank Yanish
1/5/2017
Good price. Fast shipping, What more could you want
Claud
1/5/2017
Easy to install! Seems like decent quality. I searched the internet for the best deal, and etrailer was the cheapest. Very quick delivery too. Overall pleased, and would buy from etrailer again!
Kehley
1/5/2017
Great products, Great prices, Great service. I will buy all my trailer related products from etrailer.com. Thanks!!!
Dave S.
1/5/2017
Quality part with fast service!
Shane K
1/5/2017
Everything that I have purchased from etrailer has worked as it should.
Michael
1/5/2017
Not much to go wrong. Great Fit Great Price and quick delivery.
Mark F.
1/5/2017
When we first received our shipment, the box was torn, punctured, and severely damaged. There was also hardware missing. The customer support staff went above and beyond to make everything right. Even through the holidays. Will definitely do business with them again.
Brooke Pearson
1/5/2017
Great service, fast delivery, and the price is great too.
Colormegone
1/5/2017
Very good product, fit exactly,?????????? Good see you later very good communication Thanks :)
Sharon z
1/4/2017
I order a lot of stuff online due to my line of work. I do receive a mistake here and there and I do expect it. Most companies would take forever to reply and mail out the correct one. Etrailer, is opposite. They accidently sent me the wrong item, but they were on it. I got two emails the same day expressing their mistakes and that are sending the correct one. I received the correct item within 2 days. Awesome customer support and I will diff. order all my trailer stuff here again!!!! Thank you!!!
K. Chau
1/4/2017
The Kurt hitch is made very well heavy duty kind of hard for an old 81 year old man to install by himself but we got er done. The wiring harness installed as advertised. So appreciate the video on both products made it easy as far as knowing how to install.just needed more muscle.
Hugh Walker
1/4/2017
Product arrived in excellent condition. Thank You
John P
1/4/2017
Products were delivered in excellent condition and were as described. Thank you Michelle S for assistance by phone.
John P
1/4/2017
Great product. Good quality. Great service. Great price. Will buy this product again
Randy
1/4/2017
The rims are great. The right size I recommend this dealer.
Joe T
1/4/2017
They where very helpful and knew what product I needed and where timely!
Brad t
1/4/2017
Everything I purchased from you has been great, no problems at all, and I'm very satisfied. The products are first rate, and do is the service. You have a loyal customer in me from now on.
Tater
1/4/2017
These hitches were exactly as described and arrived sooner than expected. George and Brennan stayed in contact and let me know what was going on so I could stay in the loop. Excellent product, service, and company. Thanks guys!
John
1/4/2017
Item received as described, good quality, packaged well, prompt shipment. Thanks,
I l kirksey
1/4/2017
Perfect item as always! I always go to Etrailer for all my towing and trailer needs! Great service and fast shipping every time! Thanks
Parks
1/4/2017
Perfect item as always. Etrailer is where I always go for my towing and trailer needs! Thanks
Parks
1/4/2017
Great customer service and product. With exception of Ups and USPS issues in delivery. Etrailer was helpful in that regard as well.
Donna Shurtz
1/4/2017
I had a lot of trouble finding what I needed and then I saw etrailer.com. Really fast shipping and top quality merchandise at a surprisingly low cost. Man if these guys don't have it, you probably don't really need it. LOL Seriously.......I Highly Recommend them for all your 'trailering' needs. Dale
Dale W.
1/4/2017
Looks like it should do the trick. Great video with excellent product comparisons. This site is better than going to a local store!
Dave H.
1/4/2017
Excellent price, great customer service. Will buy from again!
Dave H.
1/4/2017
Good price and fast delivery.
Michel P.
1/4/2017
I've ordered from etrailer several times during 2016, and have never been disappointed with the products, service, or shopping experience. Any time I need anything for either of my trailers, I go straight to etrailer.com.
David W
1/4/2017
Excellent
Juan
1/4/2017
Worked as stated- fast delivery. Thank you!
BK
1/4/2017
Great to work with the Etrailer family. shipped early, easy to install. Excellent quality.
Rich W
1/4/2017
Product arrived quickly exactly as described!
Scott W.
1/4/2017
eTrailer customer service was awesome! They helped me find the correct parts and get them to me in time. I was in a real predicament until I got on the phone with them! They have my loyalty!
Jarrod P.
1/4/2017
Great products. Super service.
Jon s
1/4/2017
Great service and products.
Daniel S
1/4/2017
Great product, great service, great shipping
DSSR
1/4/2017
Fast and easy service. Arrived quicker than expected. Will use this company again.
Daniel S
1/4/2017
The product I ordered was back ordered and took longer than expected to receive. The reason I gave etrailer an excellent ratinng was because of Jamie A. The follow-up was more than I expected. Jamie kept me advised of the status on a regular basis after checking with the manufacturer of the product.I didn't have to call every week to ask where my order was.
Tom H
1/4/2017
Awesome!
Leah Y
1/4/2017
After purchase, I received a link to review my order. When looking at the order, I realized that I didn't order what I needed. I misread the description and thought I ordered a part that would fit. I contacted etrailer.com and told them this and they were quick to setup a return or assist with an exchange. As it turns out, the item is bigger than expected and will work after all. This wheel strap is larger then the original which will work perfectly with my wide tires. Thanks guys.
James K
1/4/2017
Ordered 2 Hitches, Both were delivered quickly and at a good price.
Murf
1/4/2017
Great service! I had a small problem with the initial order, and they responded quickly and wanted to make sure I was happy with the order. I was, particularly the quick response.
JACK V.
1/4/2017
Great customer service and I was very happy with the communication when my product had to be reshipped due to incorrect address on my side. Thanks Etrailer.
Tony Mc
1/4/2017
Ordered replacement keys for a used Thule box I purchased. Ordering from etrailer was fast and easy. Keys came in time and, most importantly, they worked.
Brian M.
1/4/2017
Product arrived on time and was what I expected. Thank you
Bill M.
1/4/2017
Great products,extremely pleased.
Johnny c
1/4/2017
I was a little concerned after reading a couple of bad reviews about these wheels not being straight but decided to give them a try. My wheels arrived in great shape, are good quality American made wheels, have a nice powder coat finish, and most importantly they are perfectly straight and true! I had a few questions after the sale, and customer service was friendly, helpful, and very professional. It's rare to find good customer service now days ...... THANK YOU!
Doug R
1/3/2017
As described, on time ! Enough said
Ron
1/3/2017
We were extremely happy with the service and products from this company. Trailer hitch #13650, mounting bracket #11849, and wiring harness #c56160 had quick, easy installation directions. Prompt delivery also.
118149
1/3/2017
items ordered were as presented on website. fast delivery
william w
1/3/2017
These guys are the best, easy web site, simple point of sale, excellent supporting documentation on all products that are sold and good quality parts at a reasonable price.
ih8donkeys
1/3/2017
Haven't used it yet, but appears to be in working condition...exactly what i expected. Fast shipping and great customer service as well
Luke S.
1/3/2017
I'm so glad I came across eTrailer for Replacement Keys I needed for my storage rack . The site is very user-friendly and easy to use. What's more, the items arrived within three days. I would very highly recommend eTrailer.
Jim H
1/3/2017
Again fit our needs perfectly would also say a great company to do business with products are as stated and really great shipping
Patricia B
1/3/2017
All parts were as stated meet our need perfectly
Patricia b
1/3/2017
Items came as advertised. Great shipping
R kuhns
1/3/2017
Did just what it said, delivery was quick and instructions were easy to follow.
Nick
1/3/2017
The item was ordered, shipped and received within 3 days, even though it was the middle of the Christmas Holiday season! Very good company to do business with. The item was very competitively priced and as described on website.
Tim R
1/3/2017
Easy shopping fair price and fast delivery. Could not be better
Mark
1/3/2017
Received product ahead of schedule. Worked better than original.
Robert M.
1/3/2017
Will do business again had problem with the shipping they fixed immediately
Kevin
1/3/2017
Everything is working fine.
Carl Ericson
1/3/2017
Everything went Great!!!
paul z
1/3/2017
They were awesome. Great price and delivered right on time. Will be ordering from them in the future.
Kelly
1/3/2017
etrailer has the best prices and fastest delivery service I ever dealt with. Bill C Garnerville NY
Bill C
1/3/2017
These guys carry good selection of spares and adaptors for Thule. Store outlets and Thule web are a waste of time
Gerry
1/3/2017
I purchased a used set of Traverse 480 feet (which are great products). While they were advertised as "like new", one of the units was defective (it had been destroyed by the previous owner, and so it was not "like new"). Jena at etrailer was able to help me resolve the problem and they sent me a new foot. Overall I'm very happy with everything and would confidently buy again.
Taylor
1/3/2017
I am extremely happy with my experience with etrailer.com. The order desk was very helpful when I placed my order and the follow up emails and tracking was wonderful!
Rodney H.
1/3/2017
Not much to say, easy to locate and order additional keys. Perfect fit, quick delivery.
Tom K
1/3/2017
Easy ordering, quick shipping and the key worked. What more could you ask for.
Jason Kidd
1/3/2017
I called the place I bought the rack from and they said my part is discontinued and so I thought I might have to buy another set of foot packs, was very disappointed to hear that. I called a few places before I talk to the guys at etrailer, they had it in stock, I paid, they shipped it, I got a notification and at my door step within a week.. that was faster than my expectation and extremely satisfied with their speedy and courteous service.
Donny Y.
1/3/2017
Great Customer Service, called to let me know one of two was out of stock but coming in the next day. Product as expected, looks great!
JaciP
1/3/2017
Great product and video
Dave
1/3/2017
Etrailer was the site I selected for a few items I had been searching for. Their website was easy to navigate, the payment site was secure and the process and delivery was faster than I expected. Overall, Etrailer is a great online business that I highly recommend to anyone in need of their parts and service. 5 stars from an avid online shopper!
David S
1/3/2017
The part I needed atried quick and was exactly what I ordered. Install was easy. Doesn't get much better than that.
David k
1/3/2017
It is not a good sign when you place your order and get an email that the item is no longer in stock. George J at eTrailer immediately emailed me, found what I was looking for and sent it with expedited shipping. Clearly customer service is important to them, which means that we, as the customer, are important. A concept lost on many businesses today. HIGHLY RECOMMENDED!
Mark H.
1/3/2017
Replacement part for my rack. Fit perfectly. Easy to find and buy. Thanks!
Richard
1/3/2017
Dependable, quality product and excellent customer service.
MBJ
1/3/2017
order was correct & packed carefully. Received promptly too. Free shipping over $50 was a major incentive for purchase
Danny F
1/3/2017
Ordered a wheel chock and a couple of recessed tie downs on Thursday and received them on Saturday. Unbelievably fast turn around. My first time ordering from etrailer.com but will definitely order from them again when needing products for towing trailer or camper.
Rick B.
1/3/2017
Product great got what I ordered service was great when needed will use you people again
Ray S.
1/3/2017
So good to know you can order a key when you need one. Next step is to order two more locks and standardize the key for all of my Thule racks and accessories.
Saved my butt
1/3/2017
These guys are great. Good service, Knowledge, etc. Delivery is exceptional. I will definitely use them again.
Dan Stewart
1/3/2017
The products and delivery time was awesome ,!!!!!! GREAT JOB !!! !!!!!
Ray K
1/2/2017
Lost the mounting hardware for my Thule roofbox and got exactly what I needed, quickly and at a great price. Very responsive as well, would highly recommend.
Thule replacement parts
1/2/2017
First time ordering from etrailer and had a great experience.the anderson hitch looks awesome I'll be coming back
Mark P.
1/2/2017
I had a damaged side marker light on my trailer. Went to etrailer.com and found exactly what I was looking for in less than a minute. The ordering process was quick and easy, and parts were delivered quickly. Just got done replacing the lights without any issues and everything works great. I would definitely recommend etrailer.com.
Stefan H
1/2/2017
Product arrived as described and on time. My several experiences with etrailer have been quite positive.
John I.
1/2/2017
fast shipment and accurate.
mike
1/2/2017
Item was delivered on time and as described , will definitely do business here again!!
Larry
1/2/2017
I was amazed at how easy friendly this website was. Prices were posted along with its product. Delivery turn around was fast. Final product was great. It fit just perfect on my trailer.
Johnny cardoza
1/2/2017
Great service and follow up. Just needed an accessory for my bike rack, was able to find it easily on the webpage, and the follow up from the company/staff was great.
Ed N
1/2/2017
easy installation and timely shipping
kyle
1/2/2017
Excellent product delivered promptly.
Robert W.
1/2/2017
Excellent product selection. Courteous customer service reps. Very helpful. Quick shipment of product. No fuss no muss. We installed both items we ordered, they work perfectly. Love the newer model Ventlline Vanair bathroom exhaust fan! We will not hesitate to order from etrailer again. THANKS!
David
1/2/2017
Ordering was simple, arrived very quickly, and per the description was complete. Quality of item looks good. Due to winter weather, however, I have not yet been able to install the skid wheels. I am looking forward to installing as soon as possible and have the desired protection when traveling.
AK
1/2/2017
Great and friendly customer service and got the product very quick I was very surprised! I think the guys name was Andrew he was very nice honest and friendly!
Matthew
1/2/2017
Worked great and fast delivery!!!
Ken
1/2/2017
FANTASTIC DELIVERY AND QUALITY
MIKES AUTO
1/2/2017
Great service, ordered at 12:15 got a notice at 1:30 my rim had shipped!!! Fast,Efficient,and accurate you guys should work for the government!
Brian W.
1/2/2017
Pure and Simple: provide me with the product I need in a timely manner - and at a reasonable price! And that's exactly what etrailer.com did for me!!
Rand M.
1/2/2017
What a great organization to work with!! Fast and helpful! My experience with etrailer was exceptional and would recommend them to anyone.
Ray
1/2/2017
the product serves its purpose. E Trailer has one of the best customer service around...
MikeAG
1/2/2017
The product was what i wanted and i got it quickly thanks etrailer.
ken l.
1/2/2017
Great customer service and fast shipping. A company that I can always count on and highly recommend to everyone. They sell good products. If I have any questions or problems, they solve it in a timely manner. This company is my one shop, place to shop for my RV and trailer needs.
Dan D.
1/2/2017
Great product as always from Thule and great service from etrailer.com
Hector Londono
1/2/2017
I bought this hitch cover for my father for Christmas and he (we) could not be more pleased! The quality is amazing. The order was here much faster than I anticipated. I will definitely be using your company again...
Cris H
1/2/2017
Everything was perfect that arrived. Recommended company
John m
1/2/2017
The items came quickly and are exactly as advertised.
Ryan
1/1/2017
Exactly what I needed after my cap came off in a car wash. Was delivered promptly. Definitely will order from here again.
Robert F.
1/1/2017
Web site and ordering procedure is excellent. Did not need the chains for our big Christmas trip as weather was mild but the design with the cam-tighteners is the best I've seen. Best price, too.
Donald L.
1/1/2017
Easyest item I every bought online !!! I was very satisfied with the customer service and the delivery time . Change nothing it works perfect !
John A.
1/1/2017
This was one of the best customer service experiences I have ever had, and the product was excellent quality! I'm very pleased!
Melody
1/1/2017
Excellent service - top quality merchandise
John O
1/1/2017
I ordered wheel studs, shackle straps, and nuts to replace rusty components on my trailer. These are additional parts after ordering new trailer springs from etrailer earlier. Everything fit up great, and now both my axles support the trailer. Yay! Thanks to Etrailer for having all this stuff for quick delivery, and it saves a ton over the local shop.
Rich
1/1/2017
Great product. Fast shipping.
Wade.
1/1/2017
Great price, quick delivery.
Bob
1/1/2017
Great service and true to their word.
M. Esco
12/31/2016
Good Price great product fast shipping, would definitely recommend E trailer
Larry C
12/31/2016
Good price, Good service and Good quality. Thanks
Brad H
12/31/2016
No guessing, drilling or welding, everything you need for installation comes with the hitch ( minus basic tools) the installation video Is accurate and very easy to follow. Prices are unbeatable a shipping is fast
Carlos Lopez
12/31/2016
Fast shipping and they fit perfectly.
Rick
12/31/2016
Shipped fast, perfect fit!
Jerry Y
12/31/2016
really pleased
ricky fugate
12/31/2016
Great service and the great delivery time
Excellent
12/31/2016
5-Star Transaction...QUALITY hitch cover lock...PERFECT accessory...GREAT Price...CUSTOMER-FRIENDLY crew!
Mike C.
12/31/2016
Great process and fast delivery!
Francie Gibbons
12/31/2016
Great quality, perfect fit and awesome price with free shipping.
Kevin S.
12/31/2016
Outstanding service. Parts were shipped within hours of placing order. Shipping was free and received it fast. Prices were also very good.
D fox
12/31/2016
The items we ordered work well, exactly what I expected. Thank You
Ed K
12/31/2016
Good product good company will use them again
Johnny L Stark
12/31/2016
Exceptional prices and service compared to local sources in rural Tn. Definitely can recommend etrailer.com and will be a returning customer as required.
Jerry W
12/31/2016
Thule Roof Racks arrived within a few days and were delivered in perfect condition. Very happy with the service from Etrailer.
sah
12/31/2016
The orders have been perfect (I have ordered a few of these). I intend to order quite a few more.
Chris W
12/31/2016
Very fast turnaround time. Thanks, Ken B.
Ken B.
12/31/2016
great product. fast shipping.
wayne w.
12/31/2016
Good quality product, delivered in a timely manner, good price$. I would recomend doing buissness them!
GregF
12/31/2016
You guys rock! Sal helped me choose through correct unit for my truck. Shipping was fast, received it in 3 days. Will be installing it after the holidays are over. Etrailer is the best company that I have come across for out Truck and trailer needs. They are my first call when I need something. Thanks again. Happy New Year
Jerry K
12/31/2016
Exactly what I ordered. Delivered promptly. Good price. Great customer service. What else do you want?
Andy
12/31/2016
Good quality and was shipped fast i am glad i ordered from etrailer
Vlad G
12/31/2016
Harley truck mats are of excellent quality. After ordering they called me to tell me back ordered, but I got them about 5 days later. AAAAA++++ customer service and great product. Will definitely do business again.
Lori Z
12/31/2016
Good help from eTrailer customer service on proper fittment
Tom
12/31/2016
Quick delivery,
Jbo
12/31/2016
Very easy to view and purchase Nice tech sheets attached to catalog item on website. I would definitely use agIn Thanks Mike
Mike b
12/31/2016
my order came faster than i expected, when i opened the boxes and seen the care that was taken, i knew i made the rite choice in choseing( etrailer). my trailer had larger spindel nuts that made useing the buddy caps that came with my kit unuseable! i notified the company and the next day the problem was solved !!!!to me a good company is only as good as the people that work there ,and etraier should be rated 10 stats, the team makes it so !!!!!!!!!!!!!!!! thanks people of etrailer, i will recomend your co. and use it every time i have a problem with any of my vehicals needs!!!!!!!!!! i have been side tract to finish my brake overhaul cause of the hollidays, but will send pictures.
augie b.
12/31/2016
Great price, good quality and fast delivery. I will use your site for all trailer needs from now on.
Larry
12/31/2016
After a LOT of research, I decided on this fifth wheel hitch and now that it's installed, I am NOT disappointed at all!! Great hitch, great prices from etrailer, & great shipping service!!! I saved about 35% buying from etrailer vs. my local dealer.
Tom C.
12/31/2016
What a great professional organization to deal with! I'm very happy with the service and support of etrailer.
Dave Flood
12/31/2016
light worked fine and was sent promptly.first time ordering and would not hesitate to order again.
vern t.
12/30/2016
SHIPPING WAS FAST
HAROLD C
12/30/2016
Good parts fast shipping
Mark C.
12/30/2016
Fast shipping , well documented instructions and excellent value ! Not to mention, great customer service !
GS30
12/30/2016
First, many thanks to George J for keeping me constantly updated with my order. This is my second order with Etrailer. Both orders were filled and shipped in a timely manner, and I was updated from start to delivery. I am impressed with the company and it's staff. As for the products, they were exactly what I wanted, and expected. I have looked at other sites before, but Etrailer has great descriptions, and true pictures of the products they carry. This takes the guesswork out of locating the items I wanted. Also what I have in mind for the future as well. I highly recommend Etrailer to anyone looking for parts, supplies, or trailers. as Arnold would say, "I'll be back" Michael M, Arlington Tx
Michael M
12/30/2016
Replaces as a rusted no longer working tongue jack on a snowmobile trailer...great communication and fast shipping...etrailer is my go to source for trailer parts.
Corey R
12/30/2016
Exact replacement for a 5 yr old coupler that has been abused by salt in the rust belt on a snowmobile trailer. Fast shipping and great communication about my order...As always, etrailer had what I needed for a good price and excellent customer service.
Corey
12/30/2016
Great replacement part ...works as well or better than the original and very importantly it was delivered on-time to allow for our trip departure as planned. Excellent customer service...thank you.
Bob S
12/30/2016
Good selection of tires and quick delivery! Thanks!
Dave
12/30/2016
You guys had the part we were looking for, and was shipped very quickly. We are very pleased with the service you provided us.
Greg. L
12/30/2016
fast shipping and no surprises. thank you so much
Lou R
12/30/2016
Customer service is excellent. Package arrived on time. I will continue to research and buy from this site first. As far as the product review, I will not be using it until summer, at which time I will write a review of the product.
Tim
12/30/2016
The Hollywood bike trailer with the cargo space is amazing! The product is built to last and it was shipped within days! Thank you etrailer! We are never disappointed with your products!!!!
Thomas
12/30/2016
Every purchase has been the exact part needed. Great prices and fast shipping. Great job Thanks
BobB
12/30/2016
Awesome and thanks. I bought thesethrough another company first and waited 2 weeks and got the wrong parts. Ordered at etrailer and got the RIGHT parts in 2 days. Work perfectly. Great experience!!!!
Tom
12/30/2016
Every time we order from E-trailer we are very satisfied. Whatever we order is shipped out right away and arrives precisely on time. The products are always as discribed! We are very pleased with our current and past purchases and will bo ordering from Etrailer in the future. These are worry free transactions.
Mark. S
12/30/2016
Great product, great customer service would highly recommend this company, very friendly staff
Lamar
12/30/2016
Order showed up way before than i expected (within two days)
Andy
12/30/2016
This product is just as described. Free shipping and best price I found. This is the best web site. Thanks
Charlie
12/30/2016
Product arrived very quickly. The product is as advertised, Very High quality, very heavy duty. I am very pleased with this transaction! Smooth, easy, and a Great price! Thank you and keep up the good work!
Tom J
12/30/2016
Adaptor was shipped quickly and was of the quality as described in the description. Will buy from Etrailer again.
Scott
12/29/2016
I had seen some negative reviews for etrailer and actually hesitated to place an order, but they had exactly what I wanted and their prices were better than anyone else. So I placed an order..... The customer rep was excellent and very helpful. My order arrived in 2 days exactly as I ordered. Great experience.!!! I would certainly buy from them again.
Bill M.
12/29/2016
Perfect and just the same as original. Fast shipping with outstanding tracking on order. Highly recommend for all your RV needs. Thank you for the great service. Bill Miller
Bill Miller
12/29/2016
arrived timely Great customer service Would recommend to others THANKS
Roger w.
12/29/2016
cudo's to etrailer.com, I was on your web site and I called for help to find what I needed and your customer service was outstanding. I ordered the parts and received them promptly . Turns out I ordered the wrong parts and your return process was again outstanding. I would recommend etrailer.com to anyone who needs trailer products of any kind and I will be calling you back first, the next time I need anything. Great doing business with professionals. I cannot thank you enough. Richard G.
Richard G.
12/29/2016
great service
Donald H
12/29/2016
I entered my order on the website and sent it off. I was contacted by etrailer a couple of days later and advised that my credit card was denied because of a wrong address on the order form. I corrected the order over the phone and as I spoke with Madison at etrailer I added an item to my order. I received the items as ordered. I am very happy with them.
Todd
12/29/2016
Outstanding Professional Service and Products
H. Frazier
12/29/2016
Another plus for etrailer! Really nice product and exactly as advertised. Good price, FREE S&H and FAST service. Professional and courteous service are another positive for etrailer.
Ron T
12/29/2016
Order was fast and product is good and a good price
Scott smilanich
12/29/2016
Great Price, Great Product, Excellent shipping time. After one year I am happy with my purchase and look forward to using etrailer in the future.
Dick J
12/29/2016
Package came quickly and the product was good quality for the price
Steve S
12/29/2016
The person I talked with on the phone was very knowledgeable and helpful. I received the parts quickly and they were just what I needed. I would order again.
Mike T
12/29/2016
I am completely Satisfied With the Products I received a year ago and have since then order more parts for my fleet needs was impressed with my last order and will continue doing business with this company as long as I live
Mark H
12/29/2016
We have been using this product for years. Just started purchasing this item from etrailer with great results as we expected.
Curt H.
12/29/2016
Great product. Was gift for husband and he loved it! He wants to order more from this company. They were quick on delivery, kept me informed along the way and packaged neatly and secure.
Cathy S
12/29/2016
Great products (glad to see most if not all of my order was made in USA!), fast ship times, and a great deal. I recommended you to my relative who just ordered hundreds of dollars of products. Keep up the good work!
Scott A.
12/29/2016
As always..... Excellent service from start to finish. Keep up the great work and I will certainly continue to use your company for all of my needs! Respectfully, George S.
George S.
12/29/2016
Extraordinary service. The product was shipped within an hour of ordering, arrived before I expected and works perfectly. This is a company you need to do business with. Outstanding.
Tony W.
12/28/2016
Got the product faster than I expected
Jason
12/28/2016
Excellent product as usual from etrailer
Benny P
12/28/2016
Never had a problem with any item I have ordered from etrailer. Products perform as advertised. The air pressure gauge and cord I ordered for my RV still performs well. etrailer employees are knowledgeable ,friendly and ready to help . they are the only place to order parts from
Benny P
12/28/2016
Excellent transaction and very quick shipping. Great Customer Service.
JOHNNY
12/28/2016
OK I don't normally write reviews... but the service was so good and the price so low!!!! I had to say this... The only place i will buy in the future!
Tony E
12/28/2016
We had skis and a snowboard locked in a rack with lost keys. The replacement key was shipped very quickly and worked perfectly. Will definitely use etrailer in the future.
Lori F
12/28/2016
FAST shipping, reasonable prices. I am a repeat customer, and plan on purchasing all my trailer needs from eTrailer.
Mark D
12/28/2016
Great product and great service. I have purchased a few items from this site and have always received good service. Thank you!
Kyle
12/28/2016
Not much to say, they do what they are suppose to do. Etrailer is the only place I could find them.
Chad
12/28/2016
Items as expected, and at a good price. Tracking of item online was excellent. Suggestion for improvement would be to give an expected delivery date once shipped.
Howard L
12/28/2016
Very nice quality and etrailer was easy to work with
Randy S
12/28/2016
Excellent Communication, Excellent email follow-up. Fast shipping. Product as described. I highly recommend etrailer.com to anyone!!!
Brian O.
12/28/2016
I was surprised at the short time it took to receive my part, especially during the holiday season. The item was well packed and shipping information was easy to track. The trailer hitch was an easy install, and the part seems to be of high quality. I just had to move the bumper cover back a little to install the nuts. Thanks etrailer for your excellent service.
Bill K.
12/28/2016
These brackets are exactly what I needed - the quality was better than I thought it would have been. They worked out perfect for what I needed them for - project is all done and would use this company again. They arrived on time too.
Frank
12/28/2016
Exactly what I ordered and they even upgraded the shipping for free! I will definitely be doing more business with these folks.
Jack P
12/28/2016
Unbelievable Quick Shipping , Great Value, I'll be back
Ronald F
12/28/2016
Reviewed and ordered the tires. Received exactly what I ordered two days later! Happy with the product and service!
M T
12/28/2016
In the contact that I have had with etrailer, everyone is very professional and helpful. I originally had a problem with handles on a couple of jacks being broken, and I sent in some pictures to se if I could return them. With a quick response time, etrailer sent replacement handles and did not require me to send anything back! Grade A customer service and a hard working product. Thank you!
Jeremy S.
12/28/2016
Service and shipping excellent, replacement parts were right on and put me back in business! Awesome company to deal with, they can't do enough for you!
George D
12/27/2016
It worked perfectly. Good price and it came fast. It was a perfect fit. Just as described.
Ryan
12/27/2016
works great great shippers and price is right
ben c
12/27/2016
If you own a trailer, ETrailer.com should be your first choice for parts and technical advice. The product support department stands behind their product. They send specs and install info for everything you order and in the event you still have a problem, they do not rest until your problem is resolved. They are awesome folks!
Andy (horse trailer) order
12/27/2016
Product I ordered was exactly what was needed, and the shipping, even 3 days before Christmas, was fast, and I appreciate the service I received from etrailer.
Dennis L.
12/27/2016
Great company and people to work with. will contine to buy here rated #1
Joe F
12/27/2016
A + The lens is grate . I ORDERED RED RED --SHOULD HAVE BEEN RED AMBER YOU FIXED IT FAST THANKS .
Earl G
12/27/2016
Excellent product selection and smooth logistics
KV
12/27/2016
Product worked perfectly as described and shipped quickly even during the holidays.
Jeff
12/27/2016
all parts were as you said they would be, and fit perfect thanks again!
Jos
12/27/2016
Ordered 3 of the vent covers. Was unable to install one of them As the hinge was installed incorrectly and was not usable. ( Manufacturing ) An email sent to Etrailer.com ( with picture of defective cover) No hassle, I had another one in a couple days! Appreciate the customer service! Thanks Cathy T !!!
Ed Kress
12/27/2016
Customer service and communication was outstanding. Unfortunately, there was a three month manufacturer backorder. The product came very well wrapped and in excellent condition.
Pam B
12/27/2016
Perfect fit, fast delivery great price, low shipping cost
Stuart Connell
12/27/2016
Part was on back order...kept in touch monthly until it was available...promptly notified and helped me complete the order.. great service
Rob
12/27/2016
etrailer.com is my only source for trailer parts. It will continue to be as long as customer service continues to be a priority, as it is now. The information on the website--articles and videos--is extremely helpful, as are the good people working at etrailer. Keep up the good work folks and you will continue to do well with your business.
Rodney M.
12/27/2016
It was great to e able to find a replacement Nylon cap for my hitch. I thought I would have to buy a new hitch but instead it only cost a few dollars to get my problems solved
Ed S
12/27/2016
When I noticed my end cap had fallen off I was concerned that a replacement would be hard to find and/or expensive. Thankfully, etrailer.com came to the rescue with a very affordable replacement cap. Fast service and perfect fitment makes me one happy customer.
Jimmy
12/27/2016
I was shopping a little blind as these were a gift for my Dad however, he was/is quite pleased; they're going to be useful in a number of ways. As for the seller, easy shopping on their website and quick, no fuss shipping (on their part). Happy customer - we'll be back!
Deidra
12/27/2016
Outstanding, the ease of installing and adaptation to design of car was superb, a true credit to your Engineering design staff. My son and I order all of our needs from etrailer, we have never had any issues and the designs are outstanding.
Gary M.
12/27/2016
I purchased a cargo carrier(from the manufacturer) and it arrived with a broken part. Since I was close to my departure date and obtaining the replacement part from the manufacturer would take a little legwork, I turned to etrailer, as I have in the past. Their delivery was extremely quick. I was able to get my replacement part in time for my trip. Thank you.
Rick C.
12/27/2016
Excellent experience Prompt shipping Great product
Barry b
12/27/2016
I could not be more pleased with etrailer and the replacement hubs. Their service could not have been better.
Jay D.
12/27/2016
Best price in the Internet!
Cesar
12/27/2016
this was a christmas gift for my son. he was thrilled! it came on time,was well packsged and in perfect condition. extremely pleased,thank you!
joanna b.
12/27/2016
The light was an exact replacement and snapped right in. Price was great, so I ordered 2 to have another replacement handy. Shipping was very FAST!!!
Jim R
12/27/2016
Great price and fast shipping . Thanks etrailer !
Joseph russo
12/27/2016
Found the part, great price, fast shipping. Thanks!
Keith
12/27/2016
Brought a 5th wheel trailer, my first one, found the etrailer guys to be much less than anyone else online for the hitch + setup, also they were able to 3 day delivery it so we could get our trailer for xmas.. im a happy customer !
Aaron S.
12/26/2016
Product as described shipping was sufficient would buy from vendor again
Lemual t
12/26/2016
Great product and the Company is really great to work with. Everything I've ordered has always fit and worked great. They will always be my trailer people.
Dale E.
12/26/2016
Thule lock cylinders work just the way they're supposed to. It is nice to be able to key them alike so that one key opens all my Thule rack thingamajigs. Etrailer has been great helping me figure out what I need and keeping me up-to-date with tracking information.
Fen S.
12/26/2016
Received my product. George did a great job keeping me posted regarding availability and shipping. Received my part timely. Customer service was best I've experienced with an online retailer.
Mike M
12/26/2016
I ordered a replacement taillight for my Utility Trailer. It was reasonable priced and very prompt shipping. I would recommend etrailer to anyone. Great Company.
Grady M
12/26/2016
The whole experience was excellent. I installed new brake shoes and seals today. The parts were a perfect match. I ordered the parts during the Christmas rush and was told they should arrive within a week and half which was no problem to me. They arrived in less than 4 days and the job is done. Very professional. Thank you!
Craig M
12/26/2016
Excellent quality, the installation only took 20 minutes. Thank you for the great customer Service
Ross
12/26/2016
Rep was quick and accurate. Answered all questions so I felt confident about what was going to show up..items arrived when they were supposed to... WHAT more can you ask for? -–-—5 stars
Tom
12/26/2016
Great product, great price, was delivered as advertised and super fast delivery. Thanks again !
Duane of Salem, Or
12/26/2016
item as ordered and I was kept up to date when order was back order great service
rusty
12/26/2016
Product exactly as expected, exact replacement for broken part. Quick delivery as usual from etrailer.com. Satisfied repeat customer.
FPR
12/26/2016
Harness did not work on the driver's side. The good news is Etrailer customer support is shipping me a replacement. Sometimes things don't work, but a good customer service overtakes that.
Jim D.
12/26/2016
The vent cover was exactly what I needed and the delivery was great, 2 days. Thanks
Gary Youngblood
12/26/2016
I originally ordered the wrong bolt spacing wheel. Etrailer explained how to properly measure for the one i needed and had it on the way too me fast. I only had to pay shipping for my mistake wheel. Will definitly do buisiness With these people again.
Jimmy A
12/26/2016
Great service thank you!!
S. Willson
12/26/2016
Finding a replacement light cover for my boat trailer was not easy in my local boat stores. So I searched on line and found the light cover I was looking for. What made it very easy to order is that they displayed the size measurements and even the screw hole positions. Ordering was easy and the light cover came with a couple of days. They fit perfectly. If this was that easy to order, they now have my business and I will mention this site to my boat buddies.
Leonard - California
12/25/2016
Excelent service and fast shipping parts fit great.
Aj
12/25/2016
Exactly what I ordered. Quality at a great price.
Excellent.
12/25/2016
Called and ordered and within 2 days my springs were under my trailer. Great service. Ty
Lambert N
12/25/2016
Great product and fast shipping
Bill i
12/25/2016
Order was processed efficiently and quickly and I wouldn't hesitate to order again or recommend purchasing supplies from etrailer
Teresa B
12/25/2016
Fits perfectly - only place online I know to get one - super fast shipping
Jon S.
12/25/2016
Awsome company. My order was delivered very quickly
Shawn
12/25/2016
First I was amazed it showed up as fast as it did. The selection and prices are very nice. It was also very easy for me to find the pieces/parts that I needed with the help of those short videos that made all the difference for me! I highly recommend your company for fast and efficient trailer supplies.
Darnell Gustafson
12/25/2016
Fast shipping, Jacks work flawless thank you for the great product at a reasonable price!
Josh H
12/25/2016
Great product, Great communication from etrailer staff (George) and very fast delivery. This is my 2 purchase with the same great results.
Art R.
12/25/2016
Excellent quality and quick shipping during the holiday rush.
Mike D
12/25/2016
Ordered a Thule T2 Pro 2 bike rack as a gift for my son. eTrailer was backordered, but promised to do what they could to get me the unit by Christmas. When they finally got an additional supply, they immediately shipped one to me - upgrading the order to pirority, three-day delivery - though I only paid for regular shipping and the delay wasn't their fault. The bike rack arrived with a week to spare. eTrailer service is top-notch!
RH
12/24/2016
Worked great Appreciate help when I called.
Duane n
12/24/2016
All went well. Easy to do thing. Thank you at etrailer.com
JB
12/24/2016
Got what we needed in a short time. Thanks
Jerry J
12/24/2016
Great service fast shipping No photos yet waiting for tires to be mounted Thanks
Scott
12/24/2016
Product was great and customer service was AMAZING!
Linda W.
12/24/2016
Fair price, fast delivery, buy with confidence.
Greg S
12/24/2016
The product was load bars are easy to install and the delivery was over the top. Great experience!
Jim
12/24/2016
ordered 2 grease seal on the phone Pat was very helpful & made sure I would get the right product The seals came and fit perfect Thanks Pat
Ray
12/24/2016
you guys are the best when in bind!
george s
12/24/2016
I just would like to say that everybody involved in the problem I had with the first hitch you sent me I would like to thank you for your help in fixing the issue. I also would like to say that the shipping was so fast it could make your head spin, the first hitch arrived had my problem and the second hitch showed up and I was able to catch the shipping driver and send the other hitch back all in less than a week it was amazing. Thanks to all that assisted. Vincent Zeimet
Vince Z.
12/24/2016
Ball Hitch was exact size I needed. Thanks to the great photos and Videos showing the measurements, I was able to find the right hitch. Thanks to George for updating my shipping for free also. Will deal with now for all my Trailer and Towing needs
Rich L.
12/24/2016
Great product easy to order great website I will be ordering more and will be telling friends and family about your website
James h
12/24/2016
arrived on time and was exact product
butch willey
12/24/2016
great service
Ron H.
12/24/2016
Quality parts at a great price. 1st class service
Alan a
12/23/2016
I completely rebuilt my boat trailer and used a lot of parts from e trailer Every part was of great quality. Very good prices and fast shipping. I would use them again for all my trailer needs.
Chuck R
12/23/2016
Recently ordered a tire with galvanized rim for a spare and (2) Load 'D' 8 ply tires for my boat trailer. Shipping was fast. Excellent service and great prices for hard-to-find items. Will update later on how well they hold up. Another satisfied customer!
John B.
12/23/2016
The products are great. The shipping was fast. Great service. Thanks. G
G.
12/23/2016
Product was just as described. Was delivered on time. Would recommend etrailer for all your trailer needs.
Doug L
12/23/2016
Great product ! I was more than pleased. The hitch arrived quickly using the free shipping option and I was very happy with quality of the product. Very solid and heavy duty. Installation was exactly as the web site video had shown. I could not be more pleased with the price, delivery, quality and web site video instruction ! Thank you - by far one of my best online purchases to date ! Hitch is in use today and all winter supporting a cargo carrier that is used to haul sand & salt for our driveway in the northeast.
Gerald I.
12/23/2016
Troy, the service rep that I dealt with on my most recent order from etrailer.com, did a fantastic job helping me identify the exact parts I needed to replace the wheel bearings and brake assemblies on my 40 foot Big Horn 5th Wheel. I believe the prices were very reasonable and the service was faster than I expected. Thanks Troy, and I'll definitely recommend etrailer.com as a super place to get your trailer repair parts and accessories.
Charlie P
12/23/2016
Thank you so much. Effort to get my product to our home was wonderful.. No problems, received the merchandise as planned. Thank you for such a great turn around and making our purchase so easy.
linda
12/23/2016
Received everything within 48 Hours excellent service excellent follow-up. Product is superior
Dan H
12/23/2016
Excellent product just a replacement fast shipping
Andy
12/23/2016
As always, product is perfect. At etrailer, I always get exactly what I want at a fair price!! No need to look elsewhere for your trailering needs.
Steve Zuffoletti
12/23/2016
Amazing friendly service!!! Pat sent me exactly what I needed..... so glad I found them!
Rick N
12/23/2016
This company is the best but their staff is what makes it above the rest Rebecca was so helpful and kept me in the loop as the package was shipped. Can't say enough. Please call them you won't be disappointed.
Andy
12/23/2016
I haven't installed the item yet so I can't vouch for that although optronics is usually very good. I plan on installing the lights on my travel trailer. Etrailer always does a great job packing and is very quick with shipping and communications. Prices are always great and sales are frequent.
John E
12/23/2016
Wow! Placed the order during the Christmas holiday season and was hoping to get it by New Year and it came three days before Christmas. It only took four days from the time I ordered and that was with the standard free shipping. The order was exactly as I placed it and the prices were unbeatable. Great company and I would highly recommend them. Not that it matters but I am a retired firefighter and have fairly high expectations and etrailer.com has a customer for life.
Mike V.
12/23/2016
Good service,Good products
R.Lewis
12/23/2016
Fast shipping and everything you need for trailers, definitely recommend.
Benton C
12/23/2016
everything as advertised as it should be. Not advertised was the excellent service and every attempt to get my product to me on a tight time schedule. Above and beyond, but just what I want to do for my clients. Really great service!
johnR
12/23/2016
everything as advertised as it should be. Not advertised was the excellent service and every attempt to get my product to me on a tight time schedule. Above and beyond, but just what I want to do for my clients. Really great service!
johnR
12/23/2016
The lights were perfect! I couldn't find ones like them anywhere on the web. etrailer was my source and at a good price too!
Jeff Hollansworth
12/23/2016
Couldn't figure out how I was going to fix an old trailer we've had for years and someone told me about etrailer.com , got everything I needed to put a complete new suspension under it , everything was a perfect fit and worked out great . Would and do recommend them .
Brian S.
12/23/2016
All the parts fix and works great. Information available from etrailer is really helpful
Levi
12/23/2016
The experience I had with etrailer was excellent. They contacted me several times to communicate status of my order and were extremely responsive to any question or request that I made. I will absolutely do business with etrailer again in the future.
David C
12/23/2016
This engager product is perfect! It's an easy install and very reliable. The LED lights are a nice feature. Also you can't say enough about etrailer's customer service. They are a great company, have great service, and care about their customers!
Jake
12/23/2016
product exactly as described...great service
john
12/23/2016
I've used the trailer this axle is under for a year now and it has worked geat
Linn P
12/23/2016
great service
eric
12/23/2016
VERY PLEASED. FAST DELIVERY. WOULD HIGHLY RECCOMEND!
BOB S
12/23/2016
Looks great.. shipping was really quick.
Justin
12/23/2016
Have good experiences with website/research/ordering process, fast shipping, communication, and good product. Will definitely do business again!
pat r.
12/23/2016
GREAT TIRES FOR THE MONEY GOT THEM ON SALE GREAT CUSTOMER SERVICE WILL ALWAYS BUY MY TIRES AND OTHER NEEDS FROM ETRAILER TRY THEM YOU CAN'T GO WRONG.
AL L.
12/22/2016
What I wanted, plus very fast shipping.
Mike S.
12/22/2016
Fast shipping
Justin wolff
12/22/2016
Great customer service. Will order from Etrailer again.
Ken F
12/22/2016
Love Curt, second one I have bought. This one came with a crazy little skinny wire tool with a spring on the end so I could pull a bolt and washer 12" through a steel tube on the car and make it hang down so I could put a nut on it for the hitch. Amazing. Genius! American ingenuity! (And BTW, I love etrailer, too. They have so much stuff, and not just for your trailer but your car, too! And all kinds of helpful videos. I know this sounds like a commercial, but it isn't. I'm real and hard to impress, but these guys are impressive.)
JimK
12/22/2016
I ordered a Clemson Alumni plate for my husbands truck to replace an identical plate that was faded and old. I was happy to finally find a replacement on this site when I could not even find any plates like it at Clemson when we visited there. Also ordered a Clemson trailer hitch which was nice also. Best of all was the customer service at etrailer! They contacted me when they realized because of back orders my plate might not be in Pennsylvania by Christmas. We arranged other shipping and my plate and hitch arrived in plenty of time. Very nice to deal with and talk to on the phone. Will not forget next time I am looking for something like this. Thanks!
Linda C
12/22/2016
The product I received was exactly as I had ordered. Excellant shipping and great communication.
Scott C.
12/22/2016
The stud spacing on these hubs are not real common. You not only had the correct size but, the bearings and races fit very well. The customer support and fast shipping will bring me back.
Kevin K.
12/22/2016
just what i wanted, thank you etrailer
lee p.
12/22/2016
Great tire great price
Clay h
12/22/2016
Great Service!
Mark S
12/22/2016
Great product and fast shipping!!! Love etrailer.com
Andy B
12/22/2016
I received in quick time and appreciate your promptness and look forward to talking to you in future.
John D. Matta Jr
12/22/2016
This is a great product, I pull fifth wheels and goose necks and it works great with just a few minutes to switch from one style to another. Ordering from etrailer was fast and easy and the people there are great.
Kurt M
12/22/2016
Great product and excellent customer service. I was in a bind and needed this in less than 5 days, I received it in 3. Thank you for your quick response and turn around.
Dean
12/22/2016
Smooth. Was delivered faster than they promised and right before Christmas. Good quality
Pete d
12/22/2016
wow... Can't believe how fast I got my order. These guys rock!
Mark M
12/22/2016
Put these side by side with the Thule end caps and the only difference you will see is the price. The three things the consumer seeks is: 1) Value for the money. 2) Quality product. 3) Good Service. etrailer.com provides all of the above in stellar fashion. In fact these were so inexpensive I ordered extra sets to have on hand just in case I lost any.
MMar
12/22/2016
This is my first purchase and I paid for the 2 day ship, wasn't sure it would arrive on time but it did and I am very happy with my purchase. The cables/chains were in a great carry bag with instructions as well as I watched the video provided online. I will definitely purchase from etrailer again for other items.
Bruce G
12/22/2016
Perfect service and prompt thanks
steve
12/22/2016
Another great purchase from etrailer...exactly what I was looking for with many other options available. Best price I could find with free S & H and extremely fast delivery.
Ron T.
12/22/2016
I have only used this product once so far. I didn't realize that the tongue weight on my bumper pull RV was so heavy! 700lbs dry weight. Good to know. I have never purchased from etrailer but will again as a need arises. I have also never written an online review, and am doing so because of the excellent customer service I experienced. My order was verified by phone by a very pleasant individual before shipment and I was kept informed by email as to the status of my shipment. This was all done in a manner( it felt personal) which made me feel appreciated as a customer.
Pete S
12/22/2016
I thought my Thule ski rack was history because I couldn't find the keys. I explained my situation to George at etrailer and he immediately helped me identify a replacement key. He made it easy for me to place my order from there and once again I am up and running with my ski rack that I can now lock. Thank you so much for your help!
Quick, Excellent Service
12/22/2016
Very easy to navigate the etrailer web site. Found exactly what I was looking for as well as several other good options. Pricing was as good as I could find on the internet and much better than the local retail stores plus, no tax. Payment options were good and easy to use and free shipping and handling "sealed" the deal. I received the product in a few short days...Will definitely use this company again.
Ron T.
12/22/2016
Keep doing what you are doing Got my item next day Thank you Linda M
Linda M
12/22/2016
Arrived on time. Exactly what I needed.
Peter C
12/22/2016
I tried two "local dealers" of Tow Ready. Not interested in helping me. I sent emails to three e merchants and only one answered. E Trailer not only answered promptly, but handled my order immediately. Thanks for their great service.
Herman S.
12/22/2016
Awesome service!!!
Todd
12/22/2016
Excellent experience and fit.
Byron
12/22/2016
I was contacted (by a human) and they let me know the shipping status of my item. Twice! Excellent customer service. I would order from them again.
JW
12/22/2016
I recently erred in double ordering tail lights for a trailer. E-Trailer caught the double order and notified me. I then contacted George, and he worked with me to correct my error. He was able to pull the one order and credit my account while not slowing down the desired order. Despite this my weekend order arrived on Wednesday! Thanks for your great assistance, George! JOE R Liberty, MO
Joe r
12/22/2016
Everything I order from etrailer ships quickly and performs as it should. Great service! Roy
Roy B. Keene NH
12/22/2016
I have used etrailer now for quite afew things I needed for my new camper and theirservice and info on their site is top notch!
Rick Zinni
12/22/2016
Product exactly as described. Excellent shipping time. Very pleased with this companies monitoring and notifications regarding receipt of order and shipping. I've never used this seller, and have nothing to gain, but it's been a easy procedure and one of the best companies I've purchased from online.
J Makk
12/21/2016
I ordered a spare tire cover for my trailer and some hub covers. Both items fit perfectly and I was very pleased with these products and the prompt shipping. I would recommend etrailer for any products they have.
Tawna Z
12/21/2016
This is my second order from etrailer because I measured wrong on the first one. So I got to experience their return policy as well. The web site has great information, they have lots to choose from, quality products, shipping was real fast, and prices are very good. The most important thing is when things go wrong and you need customer service. I have to say they are there to help, my return went very easy with no questions. Customer service is what makes the difference.
Al S.
12/21/2016
great work with the people, and getting the right parts thank you wayne
wayne
12/21/2016
Man I love doing business with etrailer!!! Their customer service is top notch, the folks who you speak with on the phone are always extra nice and very helpful. And the best of all is the pricing and the very, very fast shipping!!! When it come to parts for my trailers I don't even have to give it a thought as to where I need to look for the parts needed, etrailer has my business for life!!!! I'd like to personally thank all the ladies and gentlemen who've helped me and I wish you and your families a Merry Christmas and a SAFE and HAPPy 2017!!!!
Dave C.
12/21/2016
This is my first purchase from Etrailer. I ordered two fenders and the plug-in that goes from the trailer to my truck for a smoker project I am just starting on. I am in awe over how quickly I received my order and that everything was exactly what I ordered. I did, at first, have some concerns because the tracking number was not working. I sent an email asking why it was not working, got a response in about an hour and the issue was fixed. The fenders were packaged very well and had no damage whatsoever. The plug-in was packaged in a bubble wrap envelope and was in perfect condition as well. I am very pleased with the whole process and will always use Etrailer moving forward with my build.
Mickey M.
12/21/2016
Super fast shipping exactly what I ordered awesome customer service went above and beyond to help with ordering.
Angela W
12/21/2016
Exactly as described and fast! This is a life saver since I lost my keys. This was the only place I could find them without a giant hassle. Every time I shop at etrailer.com it makes me want to come back. Thanks!
Courte
12/21/2016
The product is exactly what I needed.It came in a timely manner.
William M
12/21/2016
Easy site, Fast shipment, quick delivery. Couldn't be better.
Keith W.
12/21/2016
The past Ericksons I've used were excellent. The great thing is how happy I am with etrailer who always have fantastic service, supper fast processing and even faster shipping. Great packaging always ensures damage free arrival of my order. Almost always the lowest price too. Thanks again. Mike R.
Michael R.
12/21/2016
Looks excellent on my truck. Very well constructed. People were very friendly and helpful.
Mike W
12/21/2016
Great service. ..and product
Mike
12/21/2016
Excellent service too Mike
Mike
12/21/2016
etrailer has unmatched support and details on their products. I received my hitch in 2 days following my confirmed order. I had a bunch of questions and staff was excellent with answering in a timely manner. Thanks for the good pricing, great support and timely delivery
Mac
12/21/2016
Product was perfect! Customer service was very helpful.
kevyn
12/21/2016
Great product and easy to use. Simple plug and go. Fast shipping.
Shawn
12/21/2016
Great Price,Excellent Service
Jeff R
12/21/2016
I was pleasantly surprised at the quality of this product. It is heavy duty without question. After 1 year it still looks new. Also, Carla and team provided fast, courteous service - a pleasurable experience.
Joe S
12/21/2016
E trailer came through again with quick shipping after we broke a wheel on our last trip. I love the roads in Calif. not. Since this is the second wheel I have purchased in the last couple of years for different reasons I'm just glad it's still available.
Steve B
12/20/2016
I bought some replacement hardware for my Thule rack system. Part of the order was backordered, but they stayed on top of it and the remaining parts came just two weeks later. Fast and speedy delivery and great tracking app, too!
David C.
12/20/2016
Was shipped fast and love the instructional videos of how to install
Mark Z.
12/20/2016
very quick delivery. thank you.
jerry f
12/20/2016
Product was delivered on time and in great condition, still works like a charm. Have bought several items from etrailer and HIGHLY Recommend.
Michael D
12/20/2016
I haven't installed this yet but it appears to be exactly what I needed. I can always count on Etrailer for my accessories
Cowboy
12/20/2016
Excellent products with super responsiveness. Never expected to get these in just 3 days during holiday rush! I will have my project done for Christmas.
Jeff H.
12/20/2016
All I can say is awesome once you use these you'll wish you had switched long time ago !!!! Thanks for the great service etrailer
Rufus Royer
12/20/2016
First time order and even though one item is back ordered, your follow up via phone and email is insane. No one could give better service to a small, minuscule first time customer. No one but you that is. Very impressive. And I should know as have been in the service business for over 35 years. Thank you.
David N
12/20/2016
I had ordered this as a Christmas present for my husband but since it arrived super fast and he was on vacation needing something to do, I just gave it to him! He was very happy to put it on and I was very happy to give him something to do. ;) And if he needs anything else, I won't hesitate to buy from this place since everything went super smooth and they shipped in more than enough time for Christmas - an early one at that!
Dawn L.
12/20/2016
You delivered everything I ordered. Delivery came quick. Thank you!
Craig S.
12/20/2016
Great product! Well worth the money. Shipped it so fast it made my head spin. Love it!!
Shaun J
12/20/2016
I buy, sell, and trade boats on the side. Every one of them gets new hubs and bearings from etrailer. Have never failed me yet and the shipping is ridiculously fast. I order on a sunday night and its at my door tuesday morning, never fails.
Justin A
12/20/2016
Great product and price. Fast delivery. Was very impressed and will definitely order again as I need things!
Tom F.
12/20/2016
I just received the two products I ordered including the lock shown in the picture herein above. I immediately installed the flag and lock and found the whole process easy and fun. Thanks for getting the order to me so fast. This was my second order from you and I loved it. Rick R.
Rick R.
12/20/2016
Excellent came in days will tell all friends with trailers where to get their parts Good prices
Mike
12/20/2016
Only place I could find who has this part.
Doug
12/20/2016
Shipped the same day.. Got them really quick. Hands down the way get tires. Thanks guys.
Chuck B
12/20/2016
Just needed a spare trailer tire but, I must say product door to door was very smooth. Thank you for the service and you have my future trailer business. Thanks
John M.
12/20/2016
This is one beautiful product and confident it will last my lifetime and more. One issue came up after opening the package and the scale was not color coded as depicted on your site. Called eTrailer and spoke with Patrick. This gentleman took up my cause and got me answers as to why. Very professional and so concerned to satisfy the customer. The factory in Utah is sending out a replacement at no charge immediately. I am still giving the product and service a 5 star because of the way Patrick and Lindsay at the factory handled my issue. My hats off to both of these representatives of eTrailer and Weigh Safe Manufacturing.
Malcolm - Colorado
12/20/2016
I have nothing to add to my many previous glowing reports of this company. They do exactly what they say and so far have never had an incorrect order. This is one of the best companies I deal with.
Bar and trailer light wiring kit
12/20/2016
Haven't received recently ordered items yet, but in the past, always excellent.
Roger
12/20/2016
George upgraded my order to expedited delivery at No CHarge. Awesome service, and product exactly as represented. A great deal!
Bob
12/20/2016
Items I ordered were exactly what I needed. Ordering from the web site was simple, and eTrailer had an excellent selection of products related to what I needed. Parts I needed were hard to find elsewhere, but found all the odd parts to finish my project. The parts arrived sooner than I expected too. Will order from eTrailer anytime I need trailer related parts.
Jim H.
12/19/2016
Product was exactly as described, excellent price, super fast shipping. Will buy from again.
Dennis
12/19/2016
It was easy and convenient for me to deal with your personal, It's just what I was looking for, thank you so much !!!
Excellent
12/19/2016
Very quick shipping. Thanks
Dan k
12/19/2016
Thanks for stocking an otherwise hard to find product.
Jon H.
12/19/2016
The very best customer service we've ever experienced!! Will DEFINITELY be ordering from them again!!
Mary D
12/19/2016
Received product today and it was packed in a very protective, sturdy container. There was excellent communication with Etrailer during the procurement process. I won't be unpacking the items for a bit but I'm very confident everything will be OK. You know, that gut feeling kind of thing. Thank you Etrailer.
Handydc
12/19/2016
This is just my 2nd. order with etrailer - however, both of my experiences have been exceptional - imagine, in this age, calling an 800 # at 9:30 pm & getting a live person! - Bridgette was the epitome of exceptional customer service - she ordered my snow chains, answering all my questions, & shipped them in 3 days for $x bucks! AMAZING!
Calvin K.
12/19/2016
The two products I purchased were to repair a Thule roof rack for bicycles. The website was very well laid out and the products were easy to find. The price was very competitive and the service was great. I was made aware of all steps of the process and they arrived as promised. A very good experience from start to finish.
David C.
12/19/2016
Very high quality. Excellent customer service. Second time ordering from etrailer. Will do so again when the need arises.
Randi
12/19/2016
Once again. Great service all the way around. Satisfied customer.
Blu-jay
12/19/2016
The etrailer site is the perfect choice for selecting your vehicle cargo and accessories. The site is simple to use, the selection and prices outstanding and competitive, and ordering and delivery were a snap! I highly recommend this site to anyone looking for these types of products.
Paul H
12/19/2016
So far so good. Great pricing and fast delivery. Very satisfied
marty s.
12/19/2016
It was the item I ordered, sent very quickly and at the price listed. Thank you
Jeff R
12/19/2016
Staff excellent for questions; site great for ordering; lens fit perfect as staff guy said it would. Thanks
Roy C.
12/19/2016
WHAT A JOY DOING BUSINESS WITH THIS COMPANY, EASY ORDERING, RECEIVED EVERYTHING I ORDERED IN A VERY TIMELY MATTER.
STEPHEN HOBBS
12/19/2016
PRODUCT IS VERY WELL MADE, IT WILL BE USED ON A TRAILER. I CAN USE THE WHEEL OR THE STAND. MICHELLE IS A KEEPER AS WE SAY IN THE FISHING WORLD, KNOWS ALL ABOUT AND WAS VERY HELPFUL AND THE DELIVERY OF THE JACK WAS VERY FAST AND THE FREE SHIPPING WAS GREAT. I WOULD USE YOUR SERVICE AGAIN AND IF I WAS ASKED BY ANY ONE I WOULD ADVISE THEM TO BUY FROM.... SERVICE WAS GREAT
PERCY WENTWORTH
12/19/2016
Outstanding service and product. The web site is very user friendly and payment was a breeze. Will use again in the future, Steve
Steve N.
12/19/2016
All the necessary parts were included, plus some extras. Great service and that comes from great people. Thanks.
Larry K
12/19/2016
Great people to deal with
Bill
12/19/2016
Staff was very courteous and kept me informed on my order.
Kari S
12/19/2016
The parts and service was great.
rick
12/19/2016
Good value. I bought the cheapest shipping, took about a week. The week before I bought a surge brake coupler and wheel cylinders. These came UPS ground. They were delivered 20 hours after I ordered them. Very good service.
Steve M
12/19/2016
We have had no issues with any of the products purchased from Etrailer.com. Thank you, Amber Gray Buyer J-tec Industries, Inc.
Amber Gray
12/19/2016
Everything I purchased worked well and is still working today. The help in choosing the right product for the need I had from you was outstanding. I will buy from E trailer the next time I have a need for parts. Thank you Ron S
Ron S
12/19/2016
Very happy with the fans - the fit is good, wiring is quality and as always etrailer is one of my favorite retailers for shipping things quickly and always behind what they sell. I'll get photos up of the vents once installed.
Jason S
12/18/2016
Great quality,service, and pricing
Harold P.
12/18/2016
Etrailer had a chrome license plate product that I couldn't find anywhere else. I initially never received an email verifying that the product was purchased. I sent an email to them and they responded immediately verifying my purchase. They also sent a follow-up email regarding shipment with an estimated time of arrival. I received the product within a week. The product is of great quality and looks great on my car. I am very happy with my purchase and also pleased with the customer service. I will absolutely buy from them again as well as refer them to friends and family. Thank you Etrailer for your wonderful product and assistance!!!
Slazz
12/18/2016
great service
ed
12/18/2016
Great service and response time for order. Customer service was very well informed and knowledgeable about its products! Great processing time and good communication. Very happy with order!
Chue X.
12/18/2016
parts as expected , thank you
gary
12/18/2016
Fast delivery -Thanks
Butch
12/18/2016
Product arrived as represented, was exactly as represented and installation was a no-brainer after watching the tutorial video. Thank you!
Don H.
12/18/2016
Product arrived as described and on time. Good seller.
Kristell
12/18/2016
excellent service//// fast delivery
barryw
12/18/2016
Great product, great site! Easy to install! Web site has all the wiring diagrams you need. These folks have all your trailering needs and have fast service!
Ray U
12/18/2016
Order was on time and fit perfectly
Danny P
12/17/2016
Great service
Lora Snyder
12/17/2016
Product is a great value but what I really like best are the online product information videos. Great information to make sure one is picking out the right items for their application.
Dan Carlson
12/17/2016
Great product. Will never need another hitch. Great customer service! Will be customer for life.
Bruce G
12/17/2016
Very impressed with the quality of this part AND the water inlet purchased for a small RV trailer rebuild. AND the ease of ordering and the quick time it took to receive the parts were also great! Thanks!
Bob B
12/17/2016
The order was as I expected courteous prompt. Parts installed easily. Very satisfied Thank You
Allen B
12/17/2016
This item is a gift so I will not be able to review on the performance of this item at this time as I'm sure it will be awesome! But the delivery time was great especially around these busy holiday times! I've purchased other things from etrailer and never had a problem with anything! Highly recommended! Thank you etrailer! ??????
Charlie T
12/17/2016
I could not find these at my local bike stores. I found them available at etrailer . Perfect fit, great price, fast shipping. etrailer has great descriptions of their products with pictures.
Kenny H.
12/17/2016
I could not find these at my local bike stores. I found them available at etrailer . Perfect fit, great price, fast shipping. etrailer has great descriptions of their products with pictures.
Kenny H.
12/17/2016
Great help and service from customer service. They were here fast and the fit was very good. Thanks
Peter P
12/17/2016
I haven't installed chains or boat trailer plug and 7 way cord yet.I would like to say that etrailer's quick shipping is second to none!!I buy a lot of things on line like ebay,but I am really impressed by your U.S map tracking system.Before I bought my items I emailed you to make sure of the fit,Your response was fast.
Dave C.
12/17/2016
Exact replacement for the pin we lift behind when last loading out car on our roadster tow dolly. Fast shipping and excellent service form etrailer again. Don't go anywhere else!
Joe P
12/17/2016
fast delivery
Mike
12/17/2016
good prices-good service-great info on videos-fast ship-hard to beat perfict
jim j
12/17/2016
Not sure about the product, as it is a gift to my son. I can comment about the service, which was excellent!! I received a confirming email when I placed my order, with an estimated arrival date. I also received a confirming phone call, asking if I had any questions. The company rep then notified me that he had received delivery confirmation, asking if the order had arrived satisfactorily, which it had!! Everything I ordered, in working condition, in only a matter of days. Great job everyone!!
Dale B.
12/17/2016
This is one stop shopping, they have it all. Great prices and fast delivery.
Stanley G
12/17/2016
The product shipped right away and the customer service at etrailer is wonderful - they are knowledgeable and happy to assist. Thanks!
Aaron
12/17/2016
Excellent service. Yakima keys work well and ordering for your lock is easy. Would definitely purchase from this company again.
Denise T.
12/17/2016
Have not installed the camera yet, but as with all things so far from etrailer, it will be exactly as described and do its job. Thanks etrailer for fast competent service.
RNL
12/17/2016
Troy was extremely helpful and knowledgeable about the products. Received my order faster than expected. Nothing but good things to say about Troy and etrailer.com
Ronnie K.
12/17/2016
Bearing kit was great! Had all the parts I needed to rebuild the hubs on my snowmobile trailer. Good instructions and videos available. E Trailer is my go to place for parts and accessories.
Terry
12/17/2016
Received it today and it works great. Their communication was great from the initial order, They informed me if the time frame which was helpful and it was shipped as they projected, an efficient company, thank you
Bill Smith
12/16/2016
Great service and price.
JoshT
12/16/2016
The product I ordered was perfect, shipped and received in excellent condition. You all did everything you promised. Thank you and I will be ordering again!!
Mark H.
12/16/2016
Fast service, great price, kept me informed from order to delivery.
Robby J
12/16/2016
Brittany k was a big help on the hitch and ball thanks
Richard
12/16/2016
Hello, thanks for all your help, the product is very good ,and no one can compete your price your fast delivery and your courtesy thanks again...I was able to solve the problem
Emigdio
12/16/2016
Excellent price, fast shipping and quality product. I will buy from etrailer again in the future.
Mike H.
12/16/2016
The very easy-to-use website was what got me to order from etrailer. The filters made it very easy to find what I needed without wading through a lot of products that weren't relevant to me. The price was competitive, they processed my order immediately, and my wheels arrived on time and as ordered. That's all you want out of a mail-order outfit.
Eric H.
12/16/2016
Videos on website helped tremendously with figuring out what trailer lamp assembly I needed. Product shipped within one day and was exactly as portrayed on website.
Joni S.
12/16/2016
Everything fit as hoped for and arrived in a timely fashion , I will use you again for sure
Dale/ Bret
12/16/2016
Excellent service and product..........
Mike
12/16/2016
Great product. Arrived fast!
Mike N
12/16/2016
I have this hitch on my car but wanted to add the same hitch to my other car so I can use the same bike rack on both cars. I love the first one I bought and I love this one too. I would recommend this product and also etrailer. com they have knowledgeable representatives that work at this company. I am a satisfied customer and will continue to shop here. Thank you
Norma C
12/16/2016
Fast delivery...Great price.
Joan B
12/16/2016
Great company to deal with I appreciate the phone call they gave me to Verify my order was from me since I was shipping to a address other than my billed address. I have ordered from them before and will come back, their products are great and they stand behind them.
Ssmith
12/16/2016
This is a review of eTrailer, not the Thule bike carrier mount. Thule is OK, but doesn't build their racks to last very long. We've had several and they need repair or replacement (hence this purchase) after a couple of years. As far as eTrailer is concerned, I'm AGAIN reminded at how awesome this company is. We've ordered everything from full trailer hitches to small parts like this Thule mount. They routinely exceed our expectations on shipping time and price. A great company to deal with.
Mike Blackwater
12/16/2016
Great stuff, just what I ordered. Will order agian when the time comes. To everyone at e-trailer Have the best of Holidays. Thank you,AWESOME.
Al Y.
12/16/2016
I ordered these chains for my RV , with just days before our trip. Knowing we are heading into the mountains and could get stuck in snow- they are important. I called first, confirmed they had them in stock. Then, I explained it was Monday , and I have to have them by Friday! The operator assured me they should arrive by Friday. I ordered on line. Got a written confirmation they had been shipped, and even a response to my email and inquiry by a real person! the chains arrived on Thursday! That, my friends, is great service from etrailer. I am happy
Quick Service
12/16/2016
Received wheels and Tires in 2 days. They are on the trailer and we are ready to head north with our snowmobiles. Perfect Fit! Great Price! Fast Shipping! I look to etrailer for all of my trailer parts needs!
Mike B.
12/16/2016
Better Price than my normal distributor and they had it in stock. quick delivery. will order again and again!
Bogue RV
12/16/2016
Great company to do business!!!
Jeff C.
12/16/2016
This was the second time I have ordered from them. They are very organized, helpful, the product was promptly delivered and was as presented on the website. Good to buy from a company that has their act together.
Mike C
12/16/2016
Great product and just a great staff to work with making sure everything is right for what I needed. Highly recommended recomended company to order from. Parts work perfectly. Thanks guys for you support in getting me what I needed.
Jack
12/16/2016
Just what I expected and from order to delivery was fast!
Ray S.
12/16/2016
very good price, excellent service. received merchandise in perfect condition. I'll be shopping more for other items I can use. Thank you
Lonnie C.
12/15/2016
I simply cannot say enough good things about eTrailer.com. Quality products and quality service. Shop with confidence.
James E.
12/15/2016
Without a doubt the best customer service I've seen ANYWHERE. You may rest assured that if anything is not perfect with your order they will make it right. Excellent products at great prices. I'm a customer for life.
James E.
12/15/2016
I was very pleased of the quality and the expedite of the delivery. I will definitely do all business's again with etrailer. Thank you!
excellent
12/15/2016
I was impressed with the quality of the hitch cover I bought. I bought it for a Christmas gift and they have been satisfied with it. I can tell it will last a long time. Etrailer is a website I will continue to use.
Keaton P.
12/15/2016
Perfect! Will always order here! Your delivery times and prices make it all worthwhile!
mechanikat
12/15/2016
E trailer produces! You people Rock! Thanks so much!
mechanikat
12/15/2016
Could not be more pleased with the product or etrailer! Every order, exactly what I wanted, no errors at all. Quick delivery too!
David H.
12/15/2016
Excellent products and Customer Service. This is two great experiences since finding etrailer. Definitely recommend.
Roy T
12/15/2016
E Trailer does a Great job of describing how to make sure you get the correct wheel and tire configuration for your trailer. Their description of how to measure the bolt patttern and the size of the hub center hole made it easy to purchase the right wheel/tire combo the first time. The video was also extremely helpful. Have done business with E Trailer before and will again.
Marty S
12/15/2016
The lights look good and were delivered quickly. Great service too.
Tracy
12/15/2016
My items were delivered quickly and packaged well. The lights themselves look great. I recommend buy from E-Trailer for any products.
Tracy
12/15/2016
Product was exactly what I needed and in what seems to be good quality. What impressed me more than the product was the service I received from Anthony. I really felt heard and cared for.\ Well Done!
Toby
12/15/2016
Fantastic service and product!!!
BLW
12/15/2016
Delivered fast and as ordered.
Ray M.
12/15/2016
Just received them today so this is not a total review but from a service standpoint they are great. Received a quick email from George to let me know they received my order. I wasn't in a hurry for the tires but they got here very quickly. I'll be buying more trailer parts from these folks in the future.
Art N
12/15/2016
Missing a simple little part for Yakima cross bars. Not much in it for etrailer, but they helped me locate the right kit and had it to me within a week. Less then xxxx bucks, including shipping, but the customer service was on the mark.
Steve A.
12/15/2016
Nice product ant a nice price
TMC
12/15/2016
The entire transaction from start to finish was extremely well handled by George and his staff. Their level of service, communication and followup after purchasing the product were fantastic. I would not hesitate to purchase other items from etrailer again.
Gary H
12/15/2016
Etrailer was very helpful in determining the exact part I needed and very prompt with order processing and delivery. They kept me informed throughout the order processing and shipping, and followed up to make sure I was satisfied.
Scott S
12/15/2016
well made quality prouduct installed on each side of the rear of car trailer to stabilize while loading shipping was fast and free great customer service
robert l.
12/15/2016
Rose was very helpful in correcting an bike rack order that had been cancelled and getting the product delivered very quickly. Excellent service!
Gregg S.
12/15/2016
Product fits as advertised. Customer service was great and delivery fast
jeff
12/15/2016
Great products, excellent service and fast shipping!! Highly recommend!!
Jaymes M.
12/15/2016
economical prices and fast shipping. easy to do business with. Thanks
Matt
12/15/2016
Great price and product.quick delivery
Jim r
12/15/2016
I have not installed the harness yet. I have lain it out next to the old one and it will be perfect. I love etrailer. Good prices, great product, helpful people. I have ordered a ton of product from etrailer. They help me keep my old toy hauler working great. David M.
David M.
12/15/2016
Fast shipping! Ordered Monday arived Wednesday. Very happy best price by far. Will be ordering from etrailer again!
Greg f
12/15/2016
I was very shocked and impressed with the speedy delivery of my order and to my amazement it was all correct and a good quality. Not to mention the PRICE!!!!!! Very satisfied.
Kent Devillier
12/15/2016
Product works exactly as expected. Use to move around pontoon trailer (no boat) and my pop-up camper (1,400 lbs). No issues Service and follow up from Etrailer continue to be outstanding. I am a repeat customer and will continue to use them as the need arises. I love the fact that they communicate throughout the delivery process. Great job!
Rick in SC
12/15/2016
received product quicker than expected,am very satisfied!
kavk
12/15/2016
I received my order within a few days and it is sturdy and seems to be a good quality. It is a gift and I sure hope my son likes it. I am very pleased with my etrailer purchase. The ordering and shipping every thing went great!
Billie s
12/15/2016
Bought 3 hitch covers -- 2 for gifts -- all 3 are better than expected. eTrailer even had them delivered in a few days. WONDERFUL experience.
Satisfied Customer
12/15/2016
I have ordered many times from etrailer, with 5 trailers, always excellent service.
Paul E.
12/15/2016
etrailer is always great to work with!!!
j
12/15/2016
Very reliable receiver, well made, and easy to install. I have purchased many of these receivers from etrailer and the quick processing and shipping coupled with the great customer support (thanks Jennifer S.) is the reason why I continue to make them my first choice for any accessories for our fleet vehicles.
David M.
12/15/2016
As described, great products, excellent price!!!
Tim
12/15/2016
Super fast shipping. Thank You.
Petar L.
12/14/2016
Price was good . Quick delivery .
John B
12/14/2016
Great Product, Great Customer Service, Great Delivery. I contacted customer support with questions pre-order, order, and post order. Each contact was knowledgeable and friendly. Much thanks to Katie, Emily and Brad, your service was greatly appreciated. I definitely recommend Etrailer.com and its customer service.
Steve C.
12/14/2016
Product delivered promptly and in good shape. Quickly found the etrailer.com YouTube video on the install. Video is awesome and saved me a lot of time on the install process.
Rusty Boots
12/14/2016
Great lights! Good pricing. Lightning fast free shipping. Ordered over the weekend. Delivered on Wednesday. I'm very pleased with the entire purchase. Thanks!!
Josh G
12/14/2016
Was exactly what I ordered and at a great price, etrailer kept me informed on the tracking and their Web site is very user friendly
Tim wright
12/14/2016
Excellent company to deal with. Thankyou
Paul Mckenna
12/14/2016
Great job again
Garrett
12/14/2016
All the parts Hubs , Bearings and trailer tires come in perfect condition and on time delivered. I will shop again from Etrailer. The prices was better than other places.
George K
12/14/2016
always buy from etrailer they only handle the best.
Bob G
12/14/2016
Harley tag bracket, packaged great, shipped quickly, great communication! Will purchase from Etrailer again! Thanks will look great on my wife's new car!
Jon W.
12/14/2016
will now never look anywhere else for my needs
richard thibert
12/14/2016
Products are working great. Thanks for the follow-up.
John M
12/14/2016
easy to use website on ordering. the brackets arrived fairly quickly. would use this site again. A+ seller
william rachels
12/14/2016
I have gotten several products for your company and have been extremely happy with everything. In the future if I need anything I would definitely make more purchases and your customer service is excellent.
Walt H.
12/14/2016
Beautiful rims at a fantastic price. So glad to be rid of the standard steel rims and rust. Combined with the tires I purchased and quick delivery, I'll never go anywhere else for my 5th wheel needs.
Big e
12/14/2016
What a great experience working with etrailer. The sales team were super responsive and helpful. The products (tires and rims) are top-notch and can't be beat with their price matching. I'm definitely a etrailer fan now for all my trailer needs.
Big E
12/14/2016
Thanks good service.
Ed
12/14/2016
Very nice product, great shipping time and exemplary customer service!
Kirk S.
12/14/2016
Perfect. I received just what I ordered and timely delivery having shipped within hours or less of my order. Great price, thank you.
PTM
12/14/2016
With the adapter that I bought this brake assembly plugged in and worked wonderfully. It was a great choice and a good product. It was great to be able to call etrailer and talk to someone in person.
Andrew H.
12/14/2016
Excellent service, speedy delivery. I will return for all my needs.
Jeff
12/14/2016
got exactly what i ordered and very quickly will absolutely us this company again Thank You!!
suem.
12/14/2016
product came as expected. customer service is very good
Joe
12/13/2016
Product was exactly what I ordered, and I am happy with it.
Bob R.
12/13/2016
Product was delivered and just as ordered. I am pleased with this product and company.
Bob R.
12/13/2016
great stuff , great company with great service and product knowledge. We need more companies like etrailer.com
Carl T
12/13/2016
Wheels look nice and a very good price. My first order arrived in just two days but do to my incorrect measurements they did not fit. One phone call got me the correct wheels just as fast. Had I used the info available on the etrailer.com website I would have got it right the first time. Excellent customer service.
Jason
12/13/2016
I have a habit of buying old boat trailers and rebuilding them. I consistently receive quality parts at a reasonable price from Etrailer. They are always the correct parts, too. They have hard-to-find parts, excellent followup, and rapid delivery. They also have excellent advice on things like how to relocate an axle, how to lower an axle, etc.
Mark C
12/13/2016
Everything arrived in good order. I am very pleased With your company. Thanks for all your help Bob d.
bob d.
12/13/2016
Product was great xactly what I wanted. Customer service very helpful.
Cindy
12/13/2016
Great product Great Prices & Fast Shipping!
Todd B
12/13/2016
Had trouble finding part locally. Just what I was looking for. Arrived quickly. Great transaction.
Brian J
12/13/2016
Received product quickly. It was just what I was looking for. Very satisfied with the product and transaction.
Brian J
12/13/2016
My spare tire came today. Well packaged and no damages whatsoever.Whenever I need anything for any trailer I always go here first. Very knowledgeable people and website is very easy to use.
Pete K
12/13/2016
The product i ordered is just what I was l9oking for. It was on back order but was delivered quite quickly. I am very pleased with the product and the service I received.
Bill G
12/13/2016
Just what we wanted! Good quality item and service!
Gena G
12/13/2016
Absolutely Superb Service! On the 23rd of September at 10:10 a.m., I ordered a brake controller and several other items from the etrailer.com website. By 12:16 p.m. of the same day, I received a notification from etrailer that the order had shipped. The complete order arrived at about noon on the 26th. Ordering on the website was easy. All items were described very clearly and pictures were provided for them. The service at etrailer is absolutely superb. I would recommend this company, without hesitation, to anyone needing trailer parts or accessories.
Gene R
12/13/2016
I have bought three hitches from e trailer and the experience has been great each time. Shipping has always been fast and the products were well worth the money. I will definitely continue to do business with trailer.
Mike D
12/13/2016
Exactly as discribed. Shipment fast. Great deal.
Nicolas Auboin
12/13/2016
Always on time and the right parts. Outstanding service.
glenn
12/13/2016
Good to get a hard to find part
Aussie Paul
12/13/2016
A truly great product at a wonderful value price. Shipped right away, and delivered a day before expected. One of the best transactions, ever made. Gotta love e-trailer. Have NEVER let me down. You won't find a better company, with better products.
Bob Burxx
12/13/2016
Great little camara for the money. Added my own tablet as monitor for some applications. You can also mount a bigger magnetic plate and use suction cups. Like the night mode. Hats off to Pat C. At etrailer for same day shipping. Great service and free shipping. Thanks. Clay
Clay
12/13/2016
Trailer Side Marker Lights received fully met my expectations. Ordering process was streamlined through the eTrailer.com website. Response time on order and shipping was outstanding. eTrailer is a great company for the consumer!!!
Joe M.
12/13/2016
Couldn't believe how fast my light was shipped out. Everything was received as expected. Great light, fast service... thanks e-trailer.
John D.
12/13/2016
Product delivered on time and intact.
T. Carroll
12/13/2016
Carla M. worked with me to make sure we had all the right parts for my boat trailer. I am quite happy with her help.
Michael M.
12/13/2016
The item is exactly what we were looking for. The service is exceptional and we received it very quickly. No complaints here.
Joyce P
12/13/2016
Great company to deal with
Michael
12/13/2016
Hard to find item was easy at etrailer. Quick shipping and courteous communications.
Bill
12/13/2016
Every item I ordered worked and fit exactly as I had hoped it would. Prices and shipping was top notch and will definitely buy from e-trailer again.
Paul
12/13/2016
I first looked at etrailer because of the price but I chose to purchase from etrailer because of the helpful "how to" videos. Wiring harness seemed too difficult until I watched the video. Mounting the hitch and installing the wiring was as easy as can be. Product seems to be quality made, very solid and welds look good. The paint finish even still looks good after a year. I work for a truck parts supply company and I have been recommending etrailer to all of my customers, co-workers and friends & family since my purchase.
Ken C
12/13/2016
I received the parts i needed,it was a speedy delivery,What more can a guy ask for. Great job and Thank You.
Brad H.
12/13/2016
Perfect replacement for broken lenses without having to buy the whole light!
Dave W.
12/13/2016
Shipped out very quickly, exactly what I ordered.
Morgan
12/13/2016
Great service and fast shipping. And really liked the videos, which made me decide the right wheel for me. Would highly recommend.
Gary B.
12/13/2016
Because I live in Arkansas (address on my bank card), bank in Oklahoma and am working in South Carolina (ship to address), customer service called me to verify that it was indeed I, who placed the online order. They were friendly and professional and I thanked them for looking out for me. Item is exactly what I ordered and shipping was fast. Would highly recommend!
Camilla Hames
12/12/2016
Item met my expectations.
David
12/12/2016
Timely delivery, accurately described online. Everything I expected it to be.
Kirsten B
12/12/2016
Product came quick and in good condition! Great Customer Service!
Ronnie H
12/12/2016
my order arrived on time. will buy from you again.
mike
12/12/2016
These replacement step pads are an excellent fit for my worn out original step pads. (Circa 2004 Westin nerf step bar) The item description was spot on. Replacing these pads (for the driver and front passenger only) took no more than 10 minutes. It was a pleasure purchasing thru Etrailer.
JimB44
12/12/2016
Everything arrived on time, works just like advertised, thanks Ed
Mr.Ed
12/12/2016
We received great service. The product we order arrived on schedule and was exactly what we ordered. No issues. Thank you etrailer.
Mark J Pauley
12/12/2016
This is the second side lamp I've purchased from etrailer, and both of them were easy to install and work great.
Chris
12/12/2016
Have been using etrailer for a few months now, order primarily trailer hitches. The site is very easy to use, has tons of options for a variety of hitches and vehicles. Excellent pricing and shipping too. This is an A+++ company.
Nick
12/12/2016
You are the best company for trailers items
Abdulaziz Qassim
12/12/2016
Great Product - As good or better than original equipment. Customer of etrailer for years - always excellent service !
Bill Hewes
12/12/2016
The bag looks and feels great! Perfect size. Very impressed with customer service, as I was emailed at every step along the process of receiving the bag with updates.
Julianne D.
12/12/2016
Excellent products and Customer Service. Definitely recommend. . .
Roy T
12/12/2016
All products we have gotten from you has worked well for us. No problems with anything. Thanks for the fast service and help.
Mick
12/12/2016
Product was exactly as ordered and delivered very promptly.
Larry
12/12/2016
Not much you can say about a bar with a piece of flat metal welded to it; well made looks good. What is really important is that e-trailer is fast, friendly and knowledgeable. I've ordered from them anytime I needed a trailer/RV part.
JB
12/12/2016
Truck bed mat fit great and keeps items stable and in-place. It's easy to clean and saves wear and tear on the bed. I received the bed mat quickly after ordering it and find Etrailer easy to deal with and having very competitive prices.
Jim B
12/12/2016
Very good product l like it, prices there are good
Roger Balam
12/11/2016
good prices, fast service, quality parts.
cuddy
12/11/2016
Good service ,regular customer retrune customer
Brett M,
12/11/2016
Great looking product, quick delivery.
Jeff
12/11/2016
Totally satisfied with product and doing business with etrailer.com
Ed R
12/11/2016
Received all the items ...worked perfectly
Ed Gagnon
12/11/2016
Customer service was very friendly and helpful. I got my product very quickly and with free shipping. Thanks
Melissa widlund
12/11/2016
Super fast shipping...just what I was looking for.
Bill McD
12/11/2016
Everything worked great.
Greg
12/11/2016
Installed in my driveway in 30 minutes! Great communication from etrailer.com. Couldn't ask for a better experience. Thanks!
Spencer S.
12/11/2016
Excellent product and service! Thanks
Steve G.
12/11/2016
I could not of asked for a smoother transaction.
Zane J.
12/11/2016
This is the third time in 4 years, I am buying the same product from the same company - etrailer - that should be a good review in itself :)
Vijay R
12/11/2016
Great replacement straps for my Thule bike rack. Every few years the straps will dry rot and tear, so I purchase the necessary amount to replace those that are torn...plus a few extra to carry as spares. This is my fourth purchase through e-trailer...and all purchases have been very successful.
Tom W.
12/11/2016
Exactly what I neeeded for my chilton snowmobile trailer. Shipping was fast. Highly recommend e trailer. Will be ordering from this company in the future
Sharksquad
12/11/2016
Product still looks like it did the first day I recieved it! This company is so easy to work with and quick to respond when I needed help! Awesome!
Emily
12/11/2016
Fit, finish, instructions and overall quality are top notch. Assembly is easy with basic tools. Customer Service here was great too. Because I was in a real rush to get the hitch, they went out of their way to break it up into two shipments that could be handled by UPS vs having it one package that had to come truck freight. As a result, I got it when I needed it. Thank you very much, Larry.
Larry
12/11/2016
Great product, service, and price!
Julio C.
12/11/2016
Received everything early, fit was perfect, got everything I ordered. Thanks for the advise given when ordering. Will order from here again.
RON T.
12/11/2016
I have been very pleased with the luggage carrier I purchased. After a year of use, it has fulfilled all my needs and held up to expectations of being durable, weatherproof and ease of installation. Also, I remember the excellent customer service I received when making my purchase a year ago. A great product paired with outstanding customer service is why I definitely give etrailer a 5 star review!
Tana B.
12/11/2016
Just responded to a Bizrate survey. It was as positive as this one. From the ordering process on your site, to the followup, to the shipping, to the installation video, to the installation yesterday; couldn't be any more satisfied. Thank you.
Bill
12/11/2016
Buying from after market suppliers can sometimes be disappointing,but in this case I am completely satisfied.Delivery was extremely fast and the product I ordered was spot on.You can't go wrong with ordering from this supplier .If your wondering about the prices they are again the most reasonable that you can find anywhere
Keith
12/11/2016
Good price. Works as expected. Excellent customer service
Don
12/11/2016
So far I am pleased with the friendliness and professionalism and would do business again with etrailer, and would recommend them.
Brian J. Kuta
12/11/2016
GREAT CUSTOMER SERVICE. HELPED ME FIND THE BEST REPLACEMENT STEP PAD FOR A DISCONTINUED STEP BAR. GAVE ME GOOD ADVICE AS TO WHAT MIGHT FIT STEP BAR THE BEST. SHIPPED IT TO ME SAME DAY I PLACED ORDER. I RECOMMEND ETRAILER.COM FOR ALL THERE PRODUCTS VERY PLEASANT PEOPLE TO DO BUSINESS WITH.
GERRY WARD
12/11/2016
Great Quality, Great Price, Great Service, Fast Shipping And Great Opportunity To Get Quality Goods At Fantastic Prices Way Faster Than Expected! Awesome Company! You Can't Go Wrong Giving eTrailer A Chance To Service You! I am Very Happy With My Purchase! Thank You, Mark C.
Mark C.
12/11/2016
Excellent Quality. etrailer Lisa D the best customer service. God bless, Carlos
Carlos B
12/10/2016
Unbelievable service, I always go to etrailer first. And never had to go elsewhere. Service, product quality , speedy delivery all second to none!
John Les
12/10/2016
Was a complete turnaround for me! The best thing I did was talk to your assistant, who talked me thru the whole process.Turns out that the trailer had the wrong size (16"veris 13" which I needed) and only took ten min. to install. Was very happy to be helped by knowledgable and courteous people. red!
Red cain
12/10/2016
Exactly as described and exactly what i needed
Richard Hamlet
12/10/2016
I'm very pleased with my recent order. Delivery was very fast and well packaged. Excellent products.
Chris K
12/10/2016
Product was EXACTLY what I'd been looking for! Came quickly & was inexpensive. I had gone to my dealer looking for this part & they were ABSOLUTELY NO help & treated me like I was some dumb broad. Will check here first next time.
Judith
12/10/2016
Very satisfied, excellent quality, great price, Overall great place to do business.
Rudy M
12/10/2016
Nice product, fast delivery, I would order again if needed.
Tom B.
12/10/2016
We did get our ski rack and please with the the process.
Julie
12/10/2016
Everything I have ordered from them has been great.. even when item was back ordered they kept me informed about when I could expect items. Will continue to order from them.
Ron M
12/10/2016
Works well. I like the fact that I can adjust up or down depending on what I am towing. e-Trailer has been a great resource for me. Friendly, courteous and knowledgeable staff a phone call away - best, Joe
Three duallys in Pennsylvania
12/10/2016
Works good. Right price. Good delivery.
Bob
12/10/2016
Needed new hub covers with pop out centers so I could grease wheel bearings easily for my 3 axle trailer. Exactly as described . Recieved in a fairly short amount of time. Good product .
Randy B.
12/10/2016
Product arrived on time and works as advertised. Service was fast and staff were courteous. Will definitely do business with etrailer.com again.
Mark J.
12/10/2016
Great response, excellent customer service!!!
David g
12/10/2016
Easy ordering. Free 1 week shipping to Calif. No Tax. Plenty of videos for questions and assembly. Thanks saved lots of money..
John B.
12/10/2016
Exactly what I needed, worked perfect, could not be happier.
Jim S
12/10/2016
Defender doing great. Service from etrailer has also been great over the years.
Joe
12/10/2016
I bought this for a Christmas gift for my son so I can't rate the product at this time. But, I will say it shipped in a very timely manner
Sally S
12/10/2016
Have not installed it yet. Have had excellent results in the past.
Ed
12/10/2016
Quality and service excellent. Amazed at the short timely processing of my order. Very impressed with this company.
Richard B.
12/10/2016
Rec'd our RV vent on time and the price was very competitive. The shipment was well packaged to prevent damage. Etrailer is an easy Co to deal with and carries a lot of excellent products.
Larry P
12/10/2016
I can't really review the product yet as it will be a Christmas gift but it does look and feel as described and the quality seems to be good. As always it was delivered quickly as promised and the service from etrailer was great again.
Ken G.
12/10/2016
Excellent product and excellent customer service! After a year products still going strong.
Robert J.
12/10/2016
Nice crank vent again. Good fit easy install. eTrailer is a great company. Great customer service and fast shipping. This was my second order and more will follow.
Richard
12/10/2016
It's just a ball, but appears substantially made, is nicely finished and fit exactly as expected. Great price and service
Shaker
12/10/2016
Great price and super fast shipping!!
Cisco
12/9/2016
I very satisfied with custom light kit, no need to splice wires just hook up and plug in. Customer service was top notch, everyone there knows their products and make sure of the right product u need. I ordered the wrong my mistake and got what i needed the next day. THANKS, CARMEL D.
Robert G.
12/9/2016
All of the products arrived when they were promised. They appear to be exactly what was described.
Ken C.
12/9/2016
Great, fast service. Service was faster than me opening the box. Very courteous sales person.
Cks
12/9/2016
great prices fast delivery E- MAIL up dates Helpful product information
Bill B
12/9/2016
Hey everybody I just wanted to let you know that I'm very happy with with etrailer because their customer service is great ,I bought a set of hubs and one of them wasn't right I emailed them on a Saturday and they reply the next day ,told them what was happening and they didn't hesitate to send me another one. ..so recommend etrailer.com to everyone the prices are great and the service better..thanks etrailer.com...
Carlos
12/9/2016
Exactly what I was looking for, quick shipping as I needed!
Darrell S
12/9/2016
As advertised thank you
Rich
12/9/2016
Again, I can't say enough about customer service. Thanks Angela!!! Super fast shipping!! Will recommend.
KRS One
12/9/2016
Thanks Angela!!! Super quick shipping. Security measures at etrailer.com are superb!!! I will recommend etrailer.com to all my friends.
KRS One
12/9/2016
looks great thank you
otto j
12/9/2016
Was impressed with the quality and looks with this hitch cover and extremely fast shipping!
jimmie d
12/9/2016
Good product at good price.
Ken
12/9/2016
Everything is as described.. on time and very fairly priced.. Thank You..
Clark S
12/9/2016
Everything it was stated to be and delivered in 1 day.
Kenny O
12/9/2016
I haven't put the rack together yet, but expect it to completely match my expectations since I had a nearly identical rack previously and was totally satisfied with it. The reason I needed another one was because when I moved I somehow lost some of the parts. This one worked much better and was much easier to mount the bike on it than an older style rack [not a Swagman]. I am very satisfied with this platform rack. It shipped promptly and was received right on time.
Beth B
12/9/2016
Excellent service as well as product
Larry B
12/9/2016
great product, fast shipping and easy install. Great place for all your trailer needs!
Don D
12/9/2016
was timely and exactly what I ordered how ever I ordered the wrong size so no real review available.
andy s
12/9/2016
Quick ship. Not issues. Will use Seller again. Excellent value.
Allen
12/9/2016
Thank you Brittney for your great customer service. My son is installing the product right now. Returning the incorrect product and you helping with replacement was great. Thank you again.
Tina
12/9/2016
GOOD PRICING. DELIVERY WAS WAY QUICKER THAN I EXPECTED. I WILL CONTINUE TO USE ETRAILER.COM. VERY HAPPY WITH THE WHOLE EXPERIENCE!
DAVID G.
12/9/2016
Great experience with retailer.Anthony took my order knew exactly what I needed and I reviewed my package when he said I would....Very happy with product and service.
John C
12/9/2016
We order hitches for our business on a regular basis. After being with another vendor for many years, we decided to see if there was something better out there. Guess what, we are now with etrailer. Ease of order is by far the best. Whether via the phone or on-line, it's great. Service, they are very knowledgeable and it is easy to get a person on the phone to answer any questions. Delivery - the last hitch we ordered on a Tuesday and had it on Friday. We are in Florida and for us this is great. Thanks etrailer, you make it easier for us to make our customers happy.
HB
12/9/2016
Delivered very fast and works well. Thank you
Vera E
12/9/2016
Satisfied
Joe S
12/9/2016
Great product fast shipping. Product arrived as expected. I am a return buyer and will purchase again.
John R
12/9/2016
Harness delivered as expected. Top quality product at a decent price.
Steve A
12/9/2016
Very excellent service, order was fast on delivery. Parts went smoothly! Keys are much nicer that the one the rack came with. I would recommend etrailer, for your thule needs!
Ernie R.
12/9/2016
Good product and fast service.
Larry K
12/9/2016
Great price!
Bob L.
12/9/2016
Works great. Good company to deal with, they have their act together.
Geoff
12/9/2016
excellent product and shipped fast
Cory goodell
12/9/2016
The hose is high quality and we'll made. I actually wanted a longer hose than one so I only gave it 4 stars- however this was the longest I could find on any of the sites. I like the fact that it has the POL fitting with a rubber O ring that gives a very positive seal at the tank. Would recommend to others. Would buy from this supplier again.
Jeff S
12/9/2016
I received my part for my rv and it was perfect it popped right in no trimming or anything. This is a great company Ashley was very helpful.
Cecil B
12/9/2016
Great product, price and service.
Jim
12/9/2016
My new lights just got here and i am extremely pleased. They are a perfect fit for my trailrt and they came in a very timely manner. If i ever need parts or lights for any of my vehicals i will definitely send my order to etrailer.
Leroy Bryant
12/9/2016
Excellent product, fast delivery
Branch C.
12/9/2016
very good product and the sales man patrick was very good will do business thanks
ricky p
12/9/2016
It worked perfectly. The staff at etrailer.com has been very helpful with numerous purchases I have made with them. Their prices are great and their service is exceptional.
Jeff W.
12/9/2016
perfect fit, fast shipping and good price. Thanks E Trailer!
Brian W
12/9/2016
Best prices on internet Fastest shipping and turn around time Customer service impeccable.... Don't know what else to say very pleased all round
Gary T
12/8/2016
As always, great service, great products.
Jim
12/8/2016
Outstanding service from eTrailer.com as usual. The product I purchased from eTrailer.com was priced a little higher than the same product at another distributor. No problem, eTrailer matched the lower price plus a little more. The refund was completed within a short period of time. While I will not be using this product right away, I am familiar with how it works and fully expect it to be as advertised. It is always a pleasant experience when buying from eTrailer.com. I always look on their website first when looking for products related to my truck and other towing needs. Thank you Katie!
Steve H.
12/8/2016
Product is a direct replacement, fits perfectly, very hast service, will be happy to use your services for my future needs. Thank you again for your help and time, Thanks
Gale H.
12/8/2016
Perfect! Great price & super easy to install!
Sammy J
12/8/2016
Got parts today looks great.
Doug H
12/8/2016
Arrived on time, good packaging.
Mark
12/8/2016
Shipping is perfect, package was very secure, all items were boxed. I haven't installed the carrier as yet
Arden
12/8/2016
etrailer.com was great. I changed my order right after I hit buy, called them up and they changed it no problem. So easy to work with.
Kieran D
12/8/2016
The hitch is almost identical to the one that it is replacing which gave 20 years of service. I have not actually used this one yet, but I'm sure that it will work very well. The delivery surprised me with it's speed.
ge
12/8/2016
Prompt accurate service.
Steven P
12/8/2016
Just as advertised. Not obtrusive looking at all on my 2014 RAV4! I buy all my hitches at etrailer!
MK
12/8/2016
Great pricing and very fast shipping. Thanks Guys!
Bruce B
12/8/2016
I needed 5 different kinds of lights for my boat trailer since they had all burnt out. Etrailer had all of them in stock. They were shipped out the same day I made the call. Three days later they were delivered. Steve Z helped out a lot with my phone order. They get 5 stars from me!!
Tom B.
12/8/2016
Great product. Exactly what I need to replace my broken vent. Fast shipping. Great customer service.
Perry
12/8/2016
I have an older boat trailer and was able to find all the parts I needed to get it back on the road on etrailer.com
Kevin
12/8/2016
Love this product and Etrailer
steve hages
12/8/2016
I haven't gotten to use the tire/wheel since it will be a spare on my boat but it looks to be good quality. I do have to say that the etrailer service quality is top notch. Paid extra for 2-day shipping and I ordered on a Tuesday and received the product on Wednesday. Great turn around!
Jim H.
12/8/2016
Fast shipping and everything was great.
David Y
12/8/2016
It arrived on time. It fit as it should. What more is there?
Jimm
12/8/2016
Have not installed yet but the service was great. Ordered on Monday received it on Wednesday. Troy was a big help!
Pete G
12/8/2016
Product is direct replacement for the original equipment. Shipped same day--the company followed up to ensure everything was ok with the order--would definitely recommend these guys!--
Dave M.
12/8/2016
Great service! I would recommend this suppler
Fred D.
12/8/2016
Product arrived before I expected. Good service.
James
12/8/2016
I loved all the information that etrailer provided on their web site, it allowed me to obtain the information that I was looking for to make my decision on what products to purchased. Once the order was place I was completely informed on the status of my order. I just received my order and plan on installing it this weekend. I have put etrailer on the top of my favorite list.
Rick D
12/8/2016
Needed product quickly and dependably to complete a customers truck in a timely fashion. E trailer came through as promised w the correct product and delivered on time.
Rich S
12/8/2016
Fit perfectly- top notch place to do business with
Russ
12/7/2016
Got these for my father-n-law Christmas presents. Hooked them up to a battery and they were bright. Good price and as always shipping took a couple of days. Don't know how E-trailer gets stuff too a person so fast but they have never failed me. Good Job
Jim S.
12/7/2016
I bought a used Thule roof cargo carrier that had no key and was very happy to find out etrailer carried replacement keys and all I had to do was give them the code number on the lock face. Well today I received the replacement keys and was very happen to open the carrier and now we are planning our next road trip with our Thule cargo carrier and of course we'll bring the replacement keys with us!
George D
12/7/2016
This is a gift for my husband. He was very pleased how easy they were to put on! He's a happy guy!
Ann Marie
12/7/2016
The burner was not the one on my grill ? The Venturi tube was 3 inches short I was able to use the old tube every thing works great. The grate and smoker plate fit well. Your company needs to be commended on the processing and speed of delivery, your service was awesome. I will keep your company on file for all future needs. Thank you R Mantle
Robert Mantle
12/7/2016
All of the products ( trailer lights, wiring and reflectors ) are still functioning perfectly. Most of all, the service and follow up from eTrailer is thorough and thoughtful
docsaway
12/7/2016
Easy to order from and extremely fast shipping. Can't rate the tire yet because I haven't mounted it yet but very happy with the service.
Ronnie S.
12/7/2016
Driver mistake. Bent my middle jack on passenger side of fifth wheel. Talked to John and he rush shipped item to me in time for Disneyworld trip with family. Installed and go to go.
Don Finley
12/7/2016
Exact fit, quick shipping!
Anthony P.
12/7/2016
Good job arrived on time
Dave P
12/7/2016
Thanks for your prompt Service. As always the parts are as ordered and delivered timely.
Will P.
12/7/2016
I have bought several items from etrailer over the past everal years from straps for snowshoes to a cart for a kayak. I've been very happy with the quality of the inventory, delivery process/speed and support.
Todd
12/7/2016
Product as described. Easy website to purchase product. Fast delivery. Good communications. Excellent product, excellent service.
Wayne K
12/7/2016
Ordering was a pleasure! Tracking the order was simple and exact. Delivery was as expected. Products appear to be sturdily built and worth the price. Will install them soon and, I expect, look forward to years of great service. Will be ordering more items from etrailer.com in the future, for sure. My days of tying to find trailering products locally or at discount chains are finished.
Charles
12/7/2016
We have yet to utilize the part received to see if it is a good fit. However, the ordering and shipment part of the transaction has gone very well so far. A many thanks for a simple and efficient ordering system.
ARNM
12/7/2016
Great product, service, and price!
Al B.
12/7/2016
The wiring harness and components is exactly what I needed to get my winch working properly again. Just as described online. Great response in communication on my order and fantastic speedy shipping results.
Tim G.
12/7/2016
Very Well made product. Nice machining. Built to last a lifetime. I live on the coast in a saltwater environment and this is the nicest designed hitch configuration I've found. Great Value! Coupled with the outstanding service of etrailer.com; you can't go wrong.
Eric D
12/7/2016
Emily was great - helped us locate replacement parts for a Curt FW Hitch and shipped, per our request, same day. Great customer service, I would definitely call again!
Jeannie
12/7/2016
Although the first set of springs sent to me were not a matched set etrailer rectified he problem and i now have what i wanted,thanks jonathan for you help!!
John Smith
12/7/2016
Great price
Mike V
12/7/2016
Could fit a little better but nice product and easy to install. Great customer response. Thanks Judy
Sailor
12/7/2016
Thank you for sending the Air Jumpers so quickly. They are the replacement air jumpers I had with my original Air Force One supplement air brakes. In the near future for my RV parts, I will check to see if your company has any parts I may need.
Georger
12/6/2016
I find it very hard to bevel in this world of rush rush and poor customer service that I have had one of the most enjoyable transactions with your company. From the moment I called to place my order until the thank you letter of appreciation l just received, I am totally blown away. Your company and your outstanding people have made me feel like my business truly matters to you. I can't say thank you enough. The rack I ordered arrived today with no issues.
Bob Jack
12/6/2016
Did not use the product yet however it looks like it will do the job service was fantastic recieived it very quick
GWI
12/6/2016
Great seller!
Eugene DeSantis
12/6/2016
products and service first class, placed additional order already.......
PDS
12/6/2016
outstanding service.
Karl and Linda Johnson
12/6/2016
just as described and just as I needed fast and friendly service would do business with again!
Larry
12/6/2016
I had lost the key for my bike rack the replacement key worked perfectly. Very quick service. Web site easy to navigate. Couldn't be happier with this purchase and site.
Dan H
12/6/2016
Awesome service! I appreciated the professionalism and excellent customer service(The person I spoke with knew his job). The follow up is something that should be STANDARD in customer relations. I have already recommended to my family and friends. Thank you etrailer for a good experience!
David D
12/6/2016
Pure quality and service. Thanks for
Drop hitch
12/6/2016
This is the 3rd time that I have ordered items from etrailer.com. I have to say that I couldn't be more pleased. Ordering on line is extremely easy, I received a verification call later the same day. The units shipped and were delivered within 4 days. I have not had an opportunity to use the products but believe they will fit my needs. When I made my first general inquiry about what Items I might need, John (one of the tech reps.) sent me a list of recommendations along with a link to numerous videos that explain the installation of each of the units. I think their service is one of the best on the market.
Dave B Kansas City
12/6/2016
Great service as usual
Kim E.
12/6/2016
Very pleased with this Cargo Carrier. Use a lot during hunting season. Etrailer is very reliable and they provide great customer service.
Scott
12/6/2016
Product exactly as stated and in new condition as expected. Install was a breeze. Shipping was slower than expected. Would buy again.
Bob W
12/6/2016
Great! I was not satisfied with packaging in the past, but had a personal call from Rebecca who actually acted concerned about my order! She was great. Made recommendations and processed my order. I do like doing business with a business who cares about me. Thanks Rebecca.
Michael
12/6/2016
Excellent. Fast
Mj
12/6/2016
Dealing with etrailer has been nothing but a joy to do business with. They have a great selection and very reasonably priced. Fast service and delivery. I wouln't hesitate to do business with them again. Looking at their products is like being a kid in a Candy Store.....lol. Their products are first rate quality.
Denny
12/6/2016
Good product and good inventory. Service and shipment were much faster than anticipated. Will use again.
Johnnie P
12/6/2016
This is the best website and best service I have received in years. I honestly can't say how it could have been better. I would encourage others to talk to the rep as when I did I was directed to choices that were better for my needs than the ones I had chosen based just on the website. There are a lot of details on the site, which makes one think that is all you need, but when I spoke to the rep I discovered many other issues that helped me make a better choice. Thanks.
Dale C Godby
12/6/2016
This is the third order from etrailer, all 3 orders had NO issues. Easy ordering and fast delivery. Will definitely order again.
Tom C.
12/6/2016
Great product! And Ashley is very knowledgeable thanks again
Jeff w
12/6/2016
Everything went as planned. Parts arrived as scheduled, fits well, and seems of good quality. I will continue to use them for my customers needs.
Keith
12/6/2016
With the ease of your web site, I was able to order the correct part. It works great and easy to install.
Ron F.
12/6/2016
Very fast shipment and good product! Definitely recommend.
Kelly T
12/5/2016
As always, good stuff at good prices with great service. They notified me that one part was backordered and worked with me for the options.
Jeff G
12/5/2016
great parts work out fine, good service
wayne d
12/5/2016
Excellent service
Dana
12/5/2016
Excellent customer service
Tarra
12/5/2016
just what I needed, price was better than I could get locally, Free Shipping....What can I say. will keep you in mind.. Thanks
Allen K
12/5/2016
Great product, good price, good packaging, timely shipping, i couldn't ask for more.
Eric F.
12/5/2016
Product was exactly what I was looking for. No one local carried it. Quality was excellent as was the service. Great job from a great company. Merry Christmas to all at etrailer.
Bob M
12/5/2016
STAFF WAS VERY HELPFUL . PARTS WERE GRATE
Samuel Turner
12/5/2016
etrailer offered great products and provided me with great customer service!
Bob F.
12/5/2016
Fast shipping!
Kaiser
12/5/2016
Items came as ordered right on time. Would use this business again. Great service and price!
JJS
12/5/2016
EVERYTHING JUST AS ORDER AND GREAT DELIVER TIME.
KEVIN TABOR
12/5/2016
exactly what i needed and and it came in 2 business days. I dig it!
Chris T
12/5/2016
Etrailer is the best...... period. .......
Paul B
12/5/2016
great service....this was my first order,and i will be back thanks lee tant
severfal camper products
12/5/2016
Troy was very helpful. I will defiantly be a return customer.
Geoff R
12/5/2016
I have a standby generator and have tried to locate a double service valve for my propane tanks for some time. Many places didn't even know what I was talking about. Found you company, ordered what I needed and it arrived today. Very satisfied about the whole experience with your company.
Dale E
12/5/2016
Couldn't find these anywhere but etrailer had them. Thanks.
JIM H.
12/5/2016
All is good
Joe
12/5/2016
Great product,for the very low price
Gilbert
12/5/2016
This product was exactly what I was looking for. As described and a great price. Fast shipping! If needed I will buy from them again!
CJL
12/5/2016
I needed some extra keys for a Thule bike rack. Etrailer was able to fullfull my order based on the code imprinted on the Thule key and sent it to me promptly.
Maureen S
12/5/2016
Parts were a perfect fit!! You saved me some cash too.. the local bearing distributor was my only option on these seals, untill I found your site. Thanks and I will buy ALL my camper and trailer parts from you from now on. !! Great prices
Mike H.
12/5/2016
The service was great. Michelle S. was courteous and professional. The hitch fit perfectly and functions well. Love E-traileer
Jim K.
12/5/2016
My travel trailer hasn't arrived yet so I can't give my opinion yet on using this electric braking system. What I can say is the pricing was fantastic(included the plug/play adapter for my vehicle along with e-trailer offering a how to video on their website showing the installation! I would revisit e-trainer for future shopping needs!
KB
12/5/2016
eTrailer has been great to work with. They are knowledgable about their products and have great customer service.
susan k
12/5/2016
I found etrailer online. I have been extremely satisfied with Products and Fast Delivery. My Company works on a lot of different brand Trailers and Horse trailers. Sometimes it is Impossible to find older parts, but etrailer has them or can get them. They are my go to People!
Brenda Barden
12/5/2016
This is everything I expected it to be. The customer service was excellent and George J followed up to let me know that my package should have been delivered and set this up for me to review. Recommend this company.
Bob C
12/5/2016
quick shipping. easy ordering. Thanks.
Bob F
12/5/2016
the product arrived as described. great quality for a great price.
terry
12/5/2016
Product was perfect. Price was super and shipping was very timely. We will buy again from etrailer for sure.
Randy f
12/4/2016
Very impressed with Katie D. She was very professional and did a super job of figuring out what I needed and keeping me informed of order status. This was an order for a small item and I received service as if I was making a major buy. No question I will look to etrailer first any time I need parts. Thank you.
Steve S
12/4/2016
My order came complete and I would like to thank Jennifer for all the help she gave me to make sure I got the right items for my order. Good service makes for a great company. I'm glad I choose etrailer to supply my items.
DeRi'
12/4/2016
free shipping fast service helpful how to videos
jim
12/4/2016
great product, price and fast shipping.
Rod
12/4/2016
Product as advertised. Delivery sooner than expected. Very easy to do business with etrailer.com. Look forward to shop here again.
Richard W.
12/4/2016
Easy to install. Works as expected. Delivered quickly
Fred
12/4/2016
I couldn't be happier with the service from Etrailer.com I ordered two wheels and tires on Tuesday, the website was easy to navigate, the checkout and payment process was simple, and I received my shipment 3 days later with regular ground shipping! The wheels and tires look exactly like ordered, and in perfect condition! They look great on the trailer smoker I'm building. I will definitely be shopping Etrailer.com again.
Paul L
12/4/2016
Very prompt service. All products were in excellent condition made a great upgrade on my trailer.
Ron
12/4/2016
everyting as advertised and speedy delivery
John Tvaroha
12/4/2016
Came to my home very quick. Thank you
Ted C
12/4/2016
Excellent service and products. Very informative videos with installation instructions. Could not be happier.
John B
12/3/2016
Great price, fast shipping, exactly what I was looking for. Will definitely buy from you again. Thanks
Lew
12/3/2016
Installed these brake assemblies and replaced bearing in a couple of hours everything fit great and went together perfect. Thank you for getting them to me in good time and I appreciate the added videos you provided with the follow up email.
Guy J
12/3/2016
Great shipping
John
12/3/2016
The whole reason you shop at etrailer in the first place - great selection, fair price and prompt shipping. It really couldn't be any easier.
John
12/3/2016
The product was top of the line.I really like the rim it was exactly what i had hope it would be.I used it for my trailer spare tire and wished i had ordered four more to use full time.I also ordered the spare tire attachment for my trailer it was a great product. It attached and makes it great to have. Now i can travel without any worries of a flat. Thank you E-Trailer for having such wonderful products.
Doug from Texas
12/3/2016
I was very happy with this product and it was exactly what I ordered. I was replacing parts. Great response from Etrailer and prompt delivery. I would highly recommend ordering to someone else. Thank you
Lee R
12/3/2016
This coupler arrived very quickly, and was exactly as expected. Installed today...worked out great. Really like doing business with etrailer.com.
Joe F
12/3/2016
Incredible service.
Lee M
12/3/2016
The product is exactly what I needed. It works very well. The employees at etrailer went above and beyond to ensure I got what I needed. I will be doing business with etrailer in the future.
Lcurtis
12/3/2016
You guys were very responsive and picked the right product for me. It was also delivered quickly and you were very pleasant to deal with.
Steve N
12/3/2016
I purchased "landing jacks" for my 5th wheel trailer and had a great experience dealing with "etrailer.com". Even thought I ordered the incorrect item the first time, "etrailer" was excellent in providing me with return instructions; and refund. Upon ordering the correct items, items provided were correct and I installed them without any issues. I would highly recommend "etrailer.com"
Chuck S.
12/3/2016
Exactly what I was looking for. There were some for sale locally but the price was outrageous so I waited 3 days to get mine through the mail. Super easy to order and super fast shipping. Quality product, definitely worth the price. Thank you
John W
12/3/2016
Nice to get exactly what you order! I like doing business with this company. Great pricing and processing. Will use you again. Large selection. Thanks.
Tom H.
12/3/2016
I chose these lights to use in addition to the set already installed on the trailer. They have an advantage in the construction of plastic, no rusting, long bulb life, and larger face exposure for better visibility. I am very happy with these lights and even happier with the folks at ETRAILER. My shopping experience was flawless, simple online ordering process, quick order processing, timely shipping, and protective packing. All of my trailer needs will continue to be directed to ETRAILER.
Bill OD
12/3/2016
great product, prompt communication from time of order to time of shipping, and fast delivery. love etrailer.com!
JC
12/3/2016
Great product! I searched every where and this was the best price by far! Fast shipping in an amazing box! Highly recommend! They will be the first place I look when I need something else!
Brad R
12/3/2016
Worked as advertised. Easy installation, Well made product. Will recommend this product. I always check Etrailer for my needs.
John D
12/3/2016
Ordered the part that I needed to replace the damaged one. Received it in a timely manner. Great customer service!
Tony P
12/3/2016
Good quality for the price.
Joe D
12/3/2016
pat c was great the best Thank You Russ
russ
12/3/2016
Cathy makes this system work! She helped with order & shipping. My order arrived ahead of schedule and items where as expected. Cathy sent follow up email saying package had been delivered. Maybe a couple of Business Cards enclosed with order to share with others.
Kenny W.
12/3/2016
Whole staff is very knowledgeable and helpful. I have ordered special sizes on certain items and always get prompt and courteous service.
JT
12/3/2016
just as ordered quick and easy
jimmy p.
12/3/2016
Great product, great service...!
Tom
12/3/2016
Excellent service. Arrived within 3 days.. Couldn't be happier with your service. Instructional videos are great also.
JimT
12/3/2016
Great service, very quick and efficient.
Steven k
12/3/2016
order arrived much sooner than I thought. Great company to deal with
Josie
12/3/2016
Item is exactly what was ordered... Etrailer also sent instructional video that was very helpful Will check with etrailer first from now on!!!
Kevin
12/3/2016
Okay so I took a chance on this company not having ever used them before, I was not sure how it would work out with so many internet company's claiming to be the best prices and products on the market...well I was surprised when the quality product offered was delivered on time. Follow-up email confirming the product arrived on time and as advertised...Fantastic company that now has a new customer, best internet supplier for all things Trailer...
Ron P.
12/2/2016
Good price, good product, good service - pleased, will buy again
Bobbie Sue
12/2/2016
Customer service guy was very helpful and knowledgeable.
Caleb
12/2/2016
Can't speak to the product itself, but my experience with etrailer was fantastic. Lower price than on the manufacturers own web site, very reasonable shipping charges and delivered in 3 days from US to Canada. - No "brokerage, or import" fees. I'm a "Happy Camper". :-) GarryH from Ottawa Canada
GarryH
12/2/2016
Product was received ahead of schedule and was exactly as described. thanks for the fast service!! Bill
bill c
12/2/2016
Haven't taken the rug out of the bag yet so I can't tell you as to how it wears but it appears to be good on all the corners and am excited to use it next spring. Arrived super fast. I love etrailer for RV needs.
Jim F
12/2/2016
I spent considerable time trying to find replacement Thule bike carrier straps, since mine original straps either broke or were stolen. Found the exact straps needed on etrailer.com, and for a fantastic price!! Would highly recommend using this retailer....great prices, fast delivery!! Thanks!
Steve F.
12/2/2016
I have ordered 2 items from etrailer. In both cases the items were as described, and delivered promptly. Even more important, the sales person that I spoke with was very nice, and very knowledgeable. Excellent all around service.
jus
12/2/2016
I am very happy with this product. Pricing and customers service are next to none. Etrailer is my go-to place for trailer/hitch products!
Anthony N
12/2/2016
This hitch ball is exactly what I was looking for. I gambled on it for a special use project, and it fits perfectly. Always happy with the quality and selection from etrailer.
Uncle Mikey
12/2/2016
Lightning fast shipping, Item just as described,Thanks
Kevin
12/2/2016
Wheels showed up on my steps after only a couple days after ordering. Everything looked great and the tires were at pressure. Can't beat the price at this load level. Took them from box to sled trailer in minutes. Already have told a few people about etrailer.com. Thanks.
Adam S.
12/2/2016
Great product and the best technical support I have ever experienced. Highly recommend etrailer
Mark C
12/2/2016
Great seller, fast shipping and good communication and follow up!!!
TK PRO
12/2/2016
my new camper came with too short value handle. you had just want I needed. installed and working fine. many thanks!
gedwards
12/2/2016
Good products and great service. Thank you George. Will continue to use etrailer.
Vince C.
12/2/2016
Great Produce and the best service at etrailer. My go to retailer
Mario C
12/2/2016
friendly service,good people, good products,good prices,fast delivery.very good co. to deal with
RR
12/2/2016
Excellent service!! Purchase arrived quicker than anticipated!! Highly recommend!! I will be a repeat customer!
Suzi W.
12/2/2016
I have yet to strap the chains to the truck. Product arrived quickly and does appear to be exactly as described and pictured in the photos. This is the second product purchased via E-Trailer with 100% satisfaction. Thanks, Mark Romeo
Mark Romeo
12/2/2016
We are out of state and when we entered a different shipping address, we received a phone call on our home phone to confirm that this order was legitimate. We really appreciate that extra layer of security provided by etrailer. Will be installing the wiring kit today. Thx!!
Bill G.
12/2/2016
I bought enough of these to replace all the ones on my class c motorhome clearance lights. They were a perfect fit and after one year still look new! Great pricing and excellent customer service / support from eTrailer! Thanks for providing excellent products at GREAT prices!!!
Bill S.
12/2/2016
Haven't rewired the trailer yet, but the items ordered arrived quickly and the order was accurate. Great prices and service!
Jim S
12/2/2016
Shipped in a timely matter. Excellent to do work with. Would definitely use again.
Mike R
12/2/2016
Purchased these for a gift to my son. He is very happy with the item and I am grateful that this item was exactly as described. This company is very excellent. Thanks
Gail H
12/2/2016
Everything I've received from ETRAILER has "fit like a glove". Excellent service, products and price. Dave
Dave C.
12/1/2016
Great selection, quick service, quick delivery, and even follow up. What else can you ask for.
Brandon G
12/1/2016
Fast shipping. Works great. Buy again
Joyce c
12/1/2016
Love this company. Great prices and speedy delivery.
Denis with 1 n
12/1/2016
This will be a Christmas gift for my best friend! It came very fast and I hope he likes it. Thank you for your service.
N. Taylor
12/1/2016
Pleased with products. Competitive price. Excellent delivery. Ordered on Sunday and received on Tuesday in Virginia.
Jackie m.
12/1/2016
Exactly what I needed, faster than I expected!
Jeff S
12/1/2016
E-trailer was helpful in finding my replacement part and getting to me quickly. Very satisfied and will do more business with them.
Brad W
12/1/2016
The replacement parts I ordered were just what I needed. The sales person was very knowledgeable and helpful. My order was processed very fast and shipped the same day as ordered. Very good parts and service.
harold f
12/1/2016
Customer support was friendly very helpful knowledgeable Part fit perfect short delivery time even on basic shipping Would definitely use again Thanks
Jeff M
12/1/2016
Exactly what we needed. Package was great and we received it in awesome time. Thanks
Ardella
12/1/2016
Great products at an excellent price.
Bill L.
12/1/2016
Received in a timely manner and it solved my problem. I own 7-8 trailers and will now look to etrailer for my future needs. Based on my experience I would highly recommend them to my friends and family.
Robin E
12/1/2016
Took a little while to get but just because of it being back ordered but was notified right away by etrailer people when should I be expecting it, happy with order
Serhiy
12/1/2016
Great product, excellent folks to deal with. If they don't have it then it probably doesn't exist! Thanks...
Jerry Mc
12/1/2016
This is just what I needed so I bought 3. Great people to deal with
Robert
12/1/2016
Only D rated tire I could find on the market for a 14 inch rim. I am very pleased with the increased load rating and performance of the tire. Tires were delivered quickly and the price was awesome. So was the support. Will get my next trailer tires from etrailer
Ken C
12/1/2016
Product fits just fine. Customer service was top notch. I will be shopping here in the future.
Aaron H.
12/1/2016
I could have bought this from different companies, however knowing the service that Etrailer provides there is no better place to purchase this item. The pricing was about the same at all companies, but you cannot get the same service from anyone else. Better talk about the trailer mover, still in box, my wife will not let me open till Christmas, so I can tell you how it works in 2017. I received the trailer mover in two days from Etrailer at no additional cost for shipping, great place to do business with and great folks that helps with theorder and to all the questions I had. Great job Etrailet!
Siscokid
12/1/2016
Great product,service from ETRAILER and price. Thanks Much !!!
Don
12/1/2016
This plate mount with light is the exact replacement part for my boat trailer. Perfect! And of course E-Trailers service is consistently fantastic! Thanks team!
Lewis S
12/1/2016
I was very satisfied with the product. The staff at etrailer were spot on in every way. I especially liked the way you could go on line and play a video as to how to install the unit. If you are like me paper instructions are great but there is nothing like a personal touch like the video. Delivery was in three days. I would recommend these guys to anyone.
Michael N
12/1/2016
We have been very satisfied with the products purchased for our operations. We utilize these components for our commercial operations mostly off road and they have held up very well. Etrailer has proved to be a valuable resource for us both in the quality of components that we utilize from them as well as the price point at which they sell the products. We will continue to utilize them in the future as we grow.
John M
12/1/2016
The product was very easy to install and incredibly durable. Love it. I would recommend this product and company to anyone.
Richard B
12/1/2016
Exactly what I needed...web site easy to navigate.
Luke R
12/1/2016
was happy to find these spare parts at etrailer. 2 of the original ones were stole recently. Looked at amazon and ebay but i finally found them here. Fast delivery and good price. Thank you
Theo S
12/1/2016
About a year ago I purchased a Hopkins SmartHitch backup cameras and alarm system. Within six months it failed to sound the alarm when approaching an object and the hitch lines on the display would only display for a few seconds. Unable to locate the date of purchase and going through the hassle of contacting e-trailer or Hopkins I continued using it to connect to the trailer using the monitor only. Today I received an e-mail from (Laura) at e-trailer letting me know that I had purchased the Hopkins SmartHitch about a year ago and wanted to follow up to make sure I like the product after owning it for a year. I took the opportunity to mention this to the rep of e-trailer who gave me the number of (Kriss Carter) the Hopkins tech. Asking if I could send him a copy of the e-mail I had received from e-trailer he told me that he would send me a new unit. Could not believe the ease of getting the unit replaced. Should have called six months ago.
Mark T
11/30/2016
I am extremely satisfied with the quality of this product, and the delivery was great. The price was also very good. I would no doubt order more products from you. Thank you.
Katherine
11/30/2016
The item was on backorder. etrailer.com emailed me every step of the way what the status of my order was. They did not charge my credit card until it was shipped. Very happy with the product and was ok waiting because I knew they were keeping me updated. Would order from them again.
Allison C
11/30/2016
Product was delivered quickly and completely as described.
Jeff
11/30/2016
Products exactly as ordered. Very fast shipping. After I ordered, I realized there was another item I wanted. I called the 800 number and Steffen was a great help, cancelled the current order, placed everything in a new order and added the new item I wanted. Allowed me to get the savings due to order value. Great service.
Don S
11/30/2016
Ordered a Draw Titer hitch and electrical wiring for my 2016 Honda CRV. Terrific service, excellent pricing and complete instructions and video. As a first time customer, I am pleased!
D.K.
11/30/2016
Everything went smoothly. They had the part I needed and it arrived quickly.
anonymous
11/30/2016
Excellent customer service and good product.
HSG
11/30/2016
ordered a Thule bike rack skewer. It was hard to find but E trailer had it AND at a great deal. Not only did they have it but the upgraded my shipping and watched to make sure it was delivered....E Trailer.com....is HIGHLY recommended!!
John S
11/30/2016
Great Product. Great company. Will do buisness with them again
Jack S
11/30/2016
Exactly what I ordered works great and arrived on time
William C
11/30/2016
Great quality product and quick delivery with friendly service....Thank You etrailer!
Steve A
11/30/2016
Great product! Couldn't find this product anywhere else. You were a life saver!! Nothing worse than a not being able to find replacement parts!! Thanks again!
Chris W.
11/30/2016
Exactly what I was looking for and could not find in stores and was able to find here. Highly recommended.
Chris W.
11/30/2016
Great product! Couldn't find this product anywhere else.
Chris W.
11/30/2016
Fast shipping, Exactly what I needed
Dave R
11/30/2016
works great, i actually had a hard time finding out if this was the specific part for my truck from other places but the operator at etrailer assured me this was the part I needed and it was, its been working great
A Mac
11/30/2016
I bought a Thule T2 Classic Platform 2 Bike Rack. The product seems very solid and secure. Can't wait to take our bikes on a long trip. The service from etrailer was outstanding. I found them very conscientious and supportive. Would definitely recommend!
P.S.
11/30/2016
Prompt and correct
Mark C
11/30/2016
quick shipment great product buy with confidence theses guys take good care of you.
j edgar
11/30/2016
Product is what I ordered and good quality.. fast shipping...Cheaper that my local store(with shipping) and as always I had rather shop online than bother going in to town.. I have had to call etrailer before because of my mistake...they changed my order without any cost to me...
A.D.
11/30/2016
I have ordered several items from etrailer and have been extremely impressed with the service, prompt shipping and prices. I highly recommend etrailer.
Glen
11/30/2016
The right parts and great customer service!
Phil D
11/30/2016
Good products and great customer service. You can by stuff anywhere but having knowledgable people helping you pick the right stuff is what trailer exceeds in. Thanks!
Phil D
11/30/2016
fast shipping !
mlefranc
11/30/2016
Product arrived in a timely manner and was the exact ones I was searching for. Thank You etrailer.
Tracy F.
11/30/2016
Great instructions, very timely delivery!
Jennifer
11/30/2016
Great product and price will buy again
Jeff S
11/30/2016
Great product at a great price and shipping was quick
Duane B
11/30/2016
The items received work great. No problems here. Thank for the great service.
Frank Dominguez
11/30/2016
We lost our key to our bike rack. I called eTrailer with the number of our lock and within 3 days the replacement came. Excellent company and service. Thank you eTrailer!
Cheri S.
11/29/2016
Very timely delivery and worked perfectly.
Corey
11/29/2016
came a day before they said it was a very good product and i would buy from e trailer again and tell a freind thxs
keith
11/29/2016
I want to thank you and your employees for a job well done. I have already installed the part on my trailer and it's better than the original one . Your speedy service was excellent that it was delivered very fast. I want to thank you for keeping me informed, by Email,since the part left until it arrived
Mario G
11/29/2016
A+ vendor..pleasure to do business with
Rich black
11/29/2016
Got everything I ordered as expected.
Arvon L.
11/29/2016
As usual, I have no complaints. I always get what I ordered within the specified time frame.
Arvon L.
11/29/2016
Great price, fast shipping
Excellent
11/29/2016
I received the lights I ordered for my boat trailer. They were exactly what I needed. They were shipped promptly and were packaged safely & securely. I appreciate the quick turnaround!
Gus
11/29/2016
Perfect fit. Fast, accurate, great customer service.
Gary
11/29/2016
Everything fit perfectily.
Bob O.
11/29/2016
great service
drew r
11/29/2016
Super fast delivery and great looking product! Thanks
Les S.
11/29/2016
Great pricing for a license plate light for a horse trailer. Same for shipping. Put the part on and no problems. Love it.
Wilfred B
11/29/2016
Great product performs as stated. Fixed my problem with a leaking air hose fitting. The customer service is awesome. They contacted me immediately concerning a back ordered part and I was able to switch to a different part so that I could continue with my repairs.
Mark E.
11/29/2016
Great product and awesome customer_service As always very knowledgeable answered all my questions.
A. MACIEL
11/29/2016
Product as described. Best price on the internet. Quick shipping
Steve S.
11/29/2016
This is the first review I have written for any company. I must say the product was exactly what I needed, was not dented or scratched delivered in 2 days and the customer service was outstanding. This will be my "go to first" web site for trailer products. Great job and products.
Dan W
11/29/2016
Good products, good prices, and efficient courteous service. A pleasure to do business with etrailer.
Roger m.
11/29/2016
Good product good service.
Larry
11/29/2016
As always just what I need/wanted. Thank you for being the go to people
K Miller
11/29/2016
What a great experience from everyone I dealt with. Was offered several options based on my needs not just a sale. Less than a week my package arrived, Great customer service. Top marks to everyone, Thank you!
ANDY IN AZ
11/29/2016
I would use them again.
Christian
11/29/2016
Lost one o the center pieces on my trailer. Dealers would only sell me the complete hub for$15. For $xx, i got two, one to keep for a spare, and this included shipping. I have purchased other items from etrailer and have always been pleased with the product and service.
Gene F
11/28/2016
Excellent product. Had problems with the postal service but the day was saved when Donna tracked down the problem. Thanks Donna I highly recommend these folks because of their excellent customer service and products.
Harry R
11/28/2016
Service was great, Product also works great!
Clayton
11/28/2016
SUPERB QUALITY!!!!!!!!!!!!!!!!! GREAT CUSTOMER SERVICE
TOM K.
11/28/2016
Marker light for my Floe trailer. Exact fit, excellent price and quick shipping. Very satisfied. I will be doing more business in the future with etrailer.com.
Mike S
11/28/2016
The folks at etrailer ALWAYS have the Thule spare parts I need! Everything's very reasonably priced and shipping ALWAYS fasssssst! Thanks again guys and you've got a customer for life!
Dave H
11/28/2016
Great trailer tarp and great price. The Folks at etrailer are always very helpful and provide the best deals.
Shawn O
11/28/2016
Loved the product. Easy to install and arrived in a timely manner. Would order again and again from this company.
Mitch M.
11/28/2016
Bought a Miro-Flex LED trailer light for my boat trailer. The web sight was easy, informative, and it was shipped and received in five days. Installation was easy, wires were color coded to my trailer, a couple of stud/bolts and they were on in half and hour. Tail lights and directional's are nice and bright. Highly recommend etrailer. Hopefully fishing will be that easy.
David E.
11/28/2016
I ordered a few items from etrailer.com. They shipped immediately. When I received the box of goods, I was astounded by the quality of the cardboard shipping box (very heavy duty) and how well everything was packed. Bravo to the packing guy. His/her use of extra pieces of cardboard and that staple gun is excellent. You have an excellent site. Great products and I love the reviews. You provide all the information so I can decide what works for me. Thanks, Kelly
Kelly Houlihan
11/28/2016
First of all, the Rhino Rack is a great product. It is durable and I have had no problems with it, except when I accidentally spilled some greasy spray onto the roof of the car, and one of the racks fell off on the highway... my bad. So I contacted e-trailer at the advice of (Rhino Rack themselves) and they were extremely helpful and prompt in getting a replacement to me at reasonable cost. While I like Rhino Rack products very much, I like e-trailer even better! They are a great company and very helpful, friendly, prompt, and affordable.
Caitlin T.
11/28/2016
Just what I needed. Thank you.
Jim Z,.
11/28/2016
As the proud owner of current and vintage production Thule roof racks I was happy to discover that etrailer has a very large and complete selection of complete assembled products and an extensive catalogue of individual parts for purchase. A remarkable source for Thule.
Henry Smith-Miller
11/28/2016
Exactly what I was looking for at a fair price with great service. Would not hesitate to buy here again!
Jay F
11/27/2016
ETrailer is the best. Quick, efficient, and very easy to deal with. Plus, they always have EVERYTHING I need!
Dan C.
11/27/2016
I went online looking for some good tire chains for my truck. I ended up calling Bill so I could be sure I received the correct size. He was very helpful and assisted in processing my order. I received the chains promptly, they fit perfect and are exactly what I was looking for in terms of aggressiveness. Excellent experience!
Gary R.
11/27/2016
Recieved product ahead of schedule. Prompt shipping. Very Satisfied. Ordered more products. Tom
Tom
11/27/2016
All products ordered arrived in great condition and in a timely manner. We will definitely order through etrailer again if we need parts!
Rachel P.
11/26/2016
Great experience here. Product was just as described and arrived in a timely manner. Very satisfied!
Chris
11/26/2016
Great price for the harness I needed. Reasonable shipping.
Steve P.
11/26/2016
High Quality (Can't find quality like this in stores). Super fast ship (within three hours of order)
Ed Grossheim
11/26/2016
Good products! Great customer service!!!
Dave M
11/26/2016
Great service. Arrived in a timely manner. Just the parts I needed.
Dave
11/26/2016
Best ever I wish I had found these guys sooner I bin paying way to much for these items else were Customer for life Mike A
Mike A
11/26/2016
George J Appreciate the Great service, all items where as shown on your site, easy shopping and check out. Tracking info was spot on,,, will shop with you folks again.
Deano
11/26/2016
Excellent service
Jose
11/26/2016
Great product and service
Stephen
11/26/2016
My order was shipped promptly and was just what I ordered.
Steve H.
11/26/2016
fast shipping and great phone support
Paul D
11/26/2016
In addition to this support plate, I ordered a Bulldog Jack and a foot plate. During my prepurchase research, completely frustrated at the lack of detailed product information available on most sites, I finely landed on etrailer.com. I found all the information I was looking for, and the pricing was the best I had found, and e trailer offered free shipping. I placed the order and recived a follow up thank you email. The following day I received an update of the shipping status along with a tracking number. I recived my package within a week via 3-day shipping. The care given to packaging was amazing they could have sent fine China in the packaging. I love this place and will order from here again. D.
David McH.
11/26/2016
I really appreciated the way the product description was set up. Based on measurements provided I was able to find exactly the light I needed for my Horse trailer. Would definitely do business with this company again...thank you!
Renee D.
11/26/2016
Arrived quickly, good packaging no damage, good quality products fit is perfect! I do recommend .
Alton K.
11/26/2016
Thank-You George J! I will be back for any future needs.
Jack M
11/26/2016
Very quick delivery, good product for the price would buy again
Alton k
11/26/2016
I have a ten year old Costco trailer that the manufacturer doesn't support for parts any more(Made in Canada). Etrailer told me how to measure the shaft and cap size(1" and 1 15/16"). I ordered two sets of bearing kits, and they fit perfectly! I couldn't be happier with the price, quick shipping and final results.
Bob T.
11/26/2016
after searching multiple websites for the Equalizer 10,000lb gtw/ 1000 lb tw weight distribution and 4 point sway control hitch, E-Trailer had the best deal for the this hitch. Not only the best deal but the best price and free shipping as well. In addition E-Trailer also offered a great price pledge, if you find an equal product cheaper they will price match. When I found a cheaper unit and emailed E-Trailer they matched the cheaper price and I saved another $xx.the hitch was also shipped quickly and I received it 3 days later. Their customer service was great. they were informative, polite and quick with all parts of the transaction, including the price match refund. great, price, great service, I would recommend them and will shop with them again.
mike
11/26/2016
Purfect ! Well packaged ! Arrived two days early ! Great service !
David
11/26/2016
Received my purchase in a timely manner. I've had nothing but success when ordering parts through etrailer for my business. Orders are always accurate.
Chuck
11/25/2016
Easy instructions and simple plug and play. Shipping was fast. The video showing the install for my specific truck played a big part in my decision to buy here.
D Lawrence
11/25/2016
I looked at all my local suppliers, no one could help me. Looked online found what I wanted at etrailer. The price was very competitive. Ordered the lights, arrived today. Very happy.j
Harold
11/25/2016
Great site easy to navigate use it for all of my trailer needs was able to get the exact rims and tires to match one of my trailers love this site.
david s
11/25/2016
Great selections, fast friendly service.
Farr Arjomandi
11/25/2016
Part was exactly as advertised. It was a replacement plug for my tongue jack. Delivered quickly to my doorstep. Excellent service!
Chris M.
11/25/2016
Excelent service
Vincent Medel
11/25/2016
I am new to having a RV and towing a trailer. A such I don't know what is on the market for this industry. ETrailers has all the answers. I have found several products that make the whole experience easier. This wiring adapter is an example.. I thought I was going to have to make an adapter myself butfound this compact, well designed adapter to do the job. While this item is easy to understand there are others that are a more complex. The videos that are available explain things fully. they ship quickly. This is a great company to buy from.
King
11/25/2016
If you want it right go to eTrailer! I have used them for many items and I can say two things: 1. They are fast, 2. Their products are excellent! Try them just once and you will always go back!
Tom P
11/25/2016
Always good stuff &great searvice
Walt j
11/25/2016
Received exactly what I ordered
Steve
11/25/2016
Second Order, Good company to deal with. fast and efficient
Jeff T.
11/25/2016
Just what I wanted and quick delivery
Art B
11/25/2016
Good product. Fast shipping. Just as described. Good communication. Great company to do business with!
Richard D
11/25/2016
Very solid, sturdy product. Exactly what I needed, ordered, and it was delivered on time. I particularly appreciated the prompt friendly service in changing my order when I realized I ordered an incorrect item and had to change it.
Jim W
11/25/2016
We do an annual 30-mile bike ride for Thanksgiving and was afraid we could not do it this year because we were waiting for a repair part for three weeks. Thule is the only rack that can carry our heavy electric bikes. But I contacted etrailer and explained the situation. On the day before Thanksgiving our replacement arrived. I was not expecting the entire unit to be replaced. Etrailer saved our family holiday and I heartily recommend them to my friends.
Dennis H.
11/25/2016
Works perfectly. Correct fit .Delivered timely. The people I dealt with were outstanding !
Jimmy S.
11/25/2016
Service is fast and people are nice! Prices are best, or competitive.
Jess h
11/25/2016
As Promised, Awesome transaction
Terry
11/25/2016
Was worried at first if this would fit. Finding the correct parts for the classic body style for 2007 silverafos and not the newer style isnt easy. Most companies dont even know there were 2 different trucks for 2007 1500s. Regardless, this fit perfect. No issues what so ever regarding fitment, hardware, quality or finish. Tucked up under the truck nicely and does not affect anything around it. Even with the tow hooks installed.
Shawn M
11/24/2016
This set fits my RV sink correctly and stores in a nice neat pack for storage. I choose 2 day shipping because I needed a piece in the order as soon as possible. Lisa helped with an out of stock Item and corrected the order very timely and professionally.
Ed W
11/24/2016
This was my first purchase through etrailer. I needed a wiring harness for the purpose of towing a trailer. Every step of the process was seamless, the product arrived on time and the price was very competitive. Harness hooked up exactly according to the directions. Very satisfied. Even the offer to write this review seemed personal - kinda like I was their special customer. As a business owner myself, I realize that all customers are special. Will definitely return to this website in the future.
Jon G
11/24/2016
Fender received 2 days after I ordered it. It fit perfectly. The online detailed description was accurate and helpful.
R J. Hill
11/24/2016
Product as described, shipping and tracking info was easy to use and kept me up to date on the status. Items came well packaged and the information provided on the website was accurate and easy to find all information needed for replacement parts. I like the way you get customized emails for status and delivery of your items, a much needed upgrade from previous purchases.
Richard P.
11/24/2016
Very pleased with Every order that I've made. Always arrived on time. Changed orders a time or two and was met with the most pleasant customer service.
Larry
11/24/2016
You were very helpful. I will call on you for my next trailer need. Thanks for checking
Rick
11/24/2016
Pleased with prompt delivery.
Ted T
11/24/2016
Excellent service quick ship
Jack W
11/24/2016
Great Service, Great Shipping and GREAT Product, put it to use immediately wouldn't purchase other accessories elsewhere!
Bryan
11/24/2016
My second time ordering from here great service and communication
Michael R.
11/24/2016
The parts have worked out very well and have not had any problems. Thanks again for the parts and good service.
Millard J.
11/24/2016
Prompt service, instant verification of order, correct item, reasonable price, good item quality, instant tracking, delivery as promised. Couldn't ask for more!
Jay G
11/24/2016
Bought replacement Bargman clearance lights and gaskets over a year ago and have had no issues with them. They were a exact fit and were of excellent quality! I would definitely buy these again if I were to need them. AND, you can't beat the prices OR GREAT service from etrailer.com!!!
Bill S.
11/24/2016
Bought replacement Bargman clearance lights and gaskets over a year ago and have had no issues with them. They were a exact fit and were of excellent quality! I would definitely buy these again if I were to need them. AND, you can't beat the prices OR GREAT service from etrailer.com!!!
Bill S.
11/24/2016
very easy to order, fast shipping, love the tracking on the order, will buy again.
gary w
11/24/2016
Very fast service, always like doing business with your company.
Tim P
11/24/2016
Product was exactly as described. Fit perfectly. I would use etrailer again!
Kent
11/23/2016
The hitch appears to be made of high quality materials. I cannot wait to tow with it. E-trailer originally sent me the 2.5" shank hitch by mistake. However getting the hitch swapped out for the correct 2" shank was painless. I would definately do business with them again.
James H
11/23/2016
Product is exactly what I needed and ordered. High quality for a great price. Customer service went above and beyond by following up to make sure I received my product and that I was satisfied. I would recommend etrailer.com to all and they will be my preferred vendor in the future.
Rob R.
11/23/2016
Excellent Chains. Light weight, easy to install. Best of all was the fantastic customer service by Jennifer. She helped me select the right chains, made sure that they shipped on time so we could have them before Thanksgiving. She even emailed me once they shipped. Awesome Awesome!!! Will buy from etrailer again for sure!
Bill S.
11/23/2016
Great service Great People THANKS etrailer Happy Holidays
Jimmy
11/23/2016
After losing my skybox keys, I didn't know how to get new ones. I went to this website and it easily explained the two step process. Even a video to explain it helped determine what I needed. This was very easy and I appreciate the hep and prompt service.
Pete D.
11/23/2016
Great vendor for the hard to find stuff best prices will return
So cimino
11/23/2016
Great service great product
So cimino
11/23/2016
I always have great service from etrailer and always get my order on time and right the first time 1st class vendors thank you and God bless
So cimino
11/23/2016
Product is as shown, will be easy to install thanks to the detailed instructions. The video is also helpful. Customer service person was very pleasant and helpful.
Tom B.
11/23/2016
Amazingly fast processing and shipping. Products were as ordered. For my trailer parts I will buy from etrailer.
David B
11/23/2016
TIRES & WHEELS ARE GREAT. PRICE & SHIPPING YOU CAN'T BEAT. THAT'S WHY I KEEP COMING BACK. THANKS AGAIN MARK
.MARK M.
11/23/2016
Very pleased with total service, shipping. Did a GREAT job. thanks
Douglas C. Davis
11/23/2016
Great selection of parts for travel trailer and good price on shipping. First time ordering, recommended by my manufacturer. Will order here again.
Sp
11/23/2016
Easy ordering, fast delivery.
Mmartin
11/23/2016
GREAT PRODUCT. WAS A VERY HARD TO FIND GREASE CAP AND THESE GUYS HAD IT TO MY DOOR IN THREE DAYS. WILL DO BUSINESS WITH AGAIN. ALSO OPEN LATE TO ANSWER ANY QUESTIONS.
JAMES W
11/23/2016
Product received quickly. Fit and finish excellent. This is second order I've placed and consider E trailer excellent supplier.
Rick S
11/23/2016
I am writing this review to let you know that I am EXTREMELY PLEASED with your prompt delivery, quality of product, and follow-up with product satisfaction. More companies should follow your business model and professionalism. The chains came in a wonderful carrying case, simple to follow instructions and showed up on time! Nothing could be better than that! I will be recommending you to all of my friends should they have need of your service! I will also be letting all of my friends on SOCIAL MEDIA about you as well! Feeling very good about my purchase and my wife and I's upcoming move to Jackson Wyoming! Thank you.
Kevin LaRose
11/23/2016
great service, the parts I needed . very fast service
harold f
11/23/2016
Excellent! Yakima products have always served me very well! They are durable, lasting, and gorgeous! etrailer is the best place to purchase all your recreational needs! A+ excellent service is what etrailer is about! Highly recommend!
kc
11/23/2016
Accurate order, fast delivery, good online retailer.
John Boy
11/22/2016
Plugs came in 3 days. Every thing was in good order. The order was complete. I have ordered from them before and the experience was the same. They are my go to for all my trailer needs. Dave E
dave E
11/22/2016
Excellent Customer Service, faster delivery than anticipated, great quality & best price I could find. Have ordered from etrailer before & will again.
Dave S.
11/22/2016
Exact replacement and works wonderfully. Fast shipping as well.
Dave
11/22/2016
I bought a new ATC trailer and wanted to buy some spare lights if I ever needed them in the future to avoid having to search for them at a later date. The prices were good, placing the order on line was no problem and the shipping/handling was quick. I would buy from etrailer again.
AAK
11/22/2016
Too easy! Great product and great service.
Sean
11/22/2016
Product shipped the same day. Outstanding customer service! I will order from here again.
Justin
11/22/2016
Everything went smooth from ordering to installing. Kept downtime to a minimum. I would highly recommend. The free shipping was also nice.
Gene S.
11/22/2016
I've always gotten good quality products and if there was a Problem Prompt an Courteous Responses,,Thx for always being Professional,,,
Brian S. DAV
11/22/2016
This isn't a unique item. It can be purchased many places. But, if you want the best price and the best service I strongly recommend etrailer.com. Where else does the person taking your order give you his personal telephone number if you need to reach him. Where else does the order taker find out your schedule (approaching a holiday weekend) and guaranty that it will get there in 3 days... only to have it arrive in 2! Great products. Great service. That's why I'm shopping here again.
Alan S.
11/21/2016
Again I searched and finally came to your site to find just what I wanted. Thank you for carrying the model of light. It may be for older campers but some of us still have them. Thank you very much for your great service.
Joe
11/21/2016
Ordered lock pins for my Blue Ox Tow Bar received this item in record time. item was exactly what I needed first time buyer but not last great company to deal with
Bob S.
11/21/2016
Fantastic Products!
Dan R.
11/21/2016
Have not used yet but sure it will be fine have not been disappointed with anything bought from this company
Frank B
11/21/2016
Always satisfied
Frank B
11/21/2016
Excellent customer service
Brian
11/21/2016
Came on time and as advertised
David
11/21/2016
Works as advertised and arrived on a timely basis. Etrailer is my "Go To" location for all my RV parts.
Chris S.
11/21/2016
Easy to order and very good shiping
Sylvain L
11/21/2016
It doesn't get any easier than this. In ten minutes it was done and working. Perfect fit all around. If you have a chance to deal with etrailer, do it! They have great customer service. Pleasant, knowledgeable people eager to assist, Thank You!
Frank D.
11/21/2016
This company is great! Standard ground to overnight delivery they have never let me down and to top it off the prices are just as good as the service they provide!!!!
Dennis S
11/21/2016
Everything arrived promptly just as I had been informed and in great condition. Have had great experience with etrailer oN multiple occasions and will continue to look to you for your exceptional customer support in the future. Thanks agaiN for your help!
Matt
11/21/2016
Just the part I was looking for at a great price and reasonable shipping. Excellent communication on order progress. Part is good quality. Will buy again from etrailer - thanks!
Maurice S
11/21/2016
This jack arrived quickly as always from Etrailer...am very satisfied with the product...
Bob
11/21/2016
Excellent stuff. Your videos are top notch and always directd at the particular item. Love buying from you guys!
TabM
11/21/2016
Great service and free shipping!!!
kandk farm implement
11/21/2016
Excellent experience. Customer service person was very knowledgeable. She found the right part for my van quickly. She asked several questions to make sure I was getting the right pat and also everything else I would need for the install. She shipped the hitch and electrical assembly the same day for next day delivery. As soon as it shipped she sent my tracking number and followed up with me a soon as it arrived to make sure everything was good. My mechanic had no problem with the install - perfect fit. This is my third order with etrailer. I'll ever buy any where else.
Jay
11/21/2016
Product arrived very quickly and was packed very securely. Items were exactly as advertised. Great company to deal with!
Colton
11/21/2016
Free shipping and timely. Thanks, Dan.
Dan S.
11/20/2016
I couldn't be happier. I purchase the tekonsha prodigy p3 only 4 days ago. I received it within two days. I watched the professional you tube video and had it installed in less than an hour. Great job with the videos. I hooked my trailer up right away and I have brakes. I couldn't be happier with the customer service I received. The follow up is awesome . Etrailer.com is a great group of people. I will be a customer for life. That kind you so much.
Brian Madison
11/20/2016
Fast shipping on a quality product
Larry
11/20/2016
bought the light & lens combo. the lens had a broken tab. etrailer sent me a new lens and here it is. no questions asked. prompt, friendly service. will use etrailer for all my trailering needs.
todd r.
11/20/2016
I will definitely order from etrailer again. Great prices, fast and inexpensive shipping.
Greg
11/20/2016
I am thoroughly impressed with etrailer and their personnel. I placed an order for one of their products. Their response was timely. The correspondence has been great and the prices are reasonable. The product arrived when they said it would and their follow up to make certain I am satisfied has been second to none. I will definitely shop with them again and will recommend them to all who aree in need of their products. Great job, etrailer!
David M
11/20/2016
Great OEM parts Fantastic service Excellent prices Me = loyal customer
Will C
11/20/2016
Good price, good service, the right part the first time. Thanks.
Dave
11/20/2016
great product etrailer.com great company to work with chet
chet s
11/20/2016
Got exactly what I ordered. Was delivered quickly and the site was easy to navigate. Would highly recommend this site if your looking for trailer parts.
Ron N
11/20/2016
Like always pleasure to do business with etrailer guys, great products at reasonable prices and quick shipping.
Alex
11/20/2016
Half the price of others for same exact item. Worked perfectly, delivered timely. Highly recommended company.
Brian B
11/20/2016
Exactly what I was looking for. Great price and service. Had it in 2 days.
Larry D
11/20/2016
I can always count on etrailer for hard to find parts and accessories!
Jeff
11/20/2016
The trailer brakes have been working great after installing. They were very easy to install and the Help video was very helpful.
Duane Wiese
11/20/2016
The products are great the team is very prompt and helpful returns are a breeze love the customer service top notch for a online retailer
Lucas
11/19/2016
Products arrived promptly and were exactly as advertised.
Jon G.
11/19/2016
delivered on time as promised
Michael S.
11/19/2016
Great product, reasonable.price,delivery was very wuick, will definitely putchase from etrailer ! Keep up the good service!!
Bob N
11/19/2016
It was exactly what I needed.
Larry G.
11/19/2016
Great price, easy to order with speedy shipping. You can be proud of your company. Thanks ...
Tom h
11/19/2016
Etrailer is one of the best comapanies you will find online. This product, like all the others I have bought from them, was shipped incredibly fast, fit perfectly on my vehicle, and had a very reasonable price. It doesn't get any better than this.
Larry V
11/19/2016
Got the wrong part. Contacted customer service and the new part is on it's way. Great service !!!
William J.
11/19/2016
Good product and great customer service, I tried these legs out and changed a slider hitch into a fixed hitch, I did not feel comfortable with the set up, so I ended up buying a new hitch and returned these. very smooth transaction. I will remain a repeat etrailer customer.
Rockwood 5th wheel
11/19/2016
The parts fit exactly as described in the video. The video was extremely helpful!
Chip S.
11/19/2016
The product was exactly what I had ordered. Price and shipping was fair. Amount of time to receive the item was good. This is the first time I have ordered from this company, I have heard of them with good reviews. I would recommend them to order from Tom
Thomas Brown
11/19/2016
Winch was great as expected. Price was good. Arrived amazingly fast.
Dr John
11/19/2016
I had a hard time trying to find wheel bearing covers for my metric hubs until I came here. I got what I needed at a decent price and had no hassles ordering. They kept in contact and let me know about my order. A good place to shop. Thanks, Al Ortman.
Al Ortman
11/19/2016
Nice quality products. Fast shipping and excellent pricing. The website is terrific with installation videos. Thanks
Milo
11/19/2016
Item received as described and quickly, perfect transaction.
Brian
11/19/2016
Just what I wanted! Fast shipping. Thanks!
Joe B.
11/19/2016
Exactly as described. Great service quick shipping.
Martha R
11/19/2016
Fit fine. Quick delivery and great customer service. I received confirmation email and shipping info email, plus follow up email to make sure everything was okay. Thanks George!
Greg
11/18/2016
As usual E Trailer saved the day I received the right parts on time and The quality I expect. The vents went on easily with no fuss.
Jeff B
11/18/2016
As described GREAT product great price THANK YOU!
Jeremy
11/18/2016
As described great price fast shipping thank you!
Jeremy
11/18/2016
Wiring arrived promptly and matches the old wiring in the trailer. great service
MIke
11/18/2016
The same fast and friendly service as usual with quality parts.
JR
11/18/2016
This hood vent is the second sent. Unfortunately the shipping company damaged the first. I emailed customer service and a new hood was shipped that day. They also emailed a shipping tag for the damaged unit. Today I received the new hood, doubled packaged and in excellent condition. Nice clean lines and white, it will look great in my camper rebuild. I have worked with these folks on several occasions and have enjoyed their service. They treat me like a big time customer... Well, maybe I am. Thanks etrailer.
Kenny K
11/18/2016
The trailer wiring kit was just what was described was easy to put on and I am very pleased and they were very speedy on the delivery too I will buy from them again if I need something else
kevin w.
11/18/2016
We live in very hot and dry So Cal Valley - Our trailer cover fit great but sadly after 6 months a tear appeared on the top surface. ETrailer asked us to send it back and they replaced it with a new cover- they stand behind their product-and their warranty
Wayne A
11/18/2016
Awesome prices and shipping, just what I needed. On time
Manfred u
11/18/2016
Quick service, and just what I ordered. web site is easy to navigate.
Mike C.
11/18/2016
Customer Service rep Steve was outstanding to work with. Ordered the Flexo-Coil 6 wire kit and it was here within 3 days. Haven't tried it yet but it looks great and i'm sure it will work fine.
Doug K.
11/18/2016
Etrailer provided amazing service in replacing a lost key to my Thule bike rack. I definitely recommend Etrailer.
Van F.
11/18/2016
Great service, and follow up. Very helpful staff, I don't run into often. These folks really care. As far as the switch is concerned it is just like the one installed years back. Still didn't work which tells me it's something else, but we all expect challenges. Gerald Dowling
Gerald Dee.
11/18/2016
Good stuff fast shipping
Chucks farm equipment
11/18/2016
As a fly fisherman, this hitch cover is a perfect accessory to my van. Thank you also to the etrailer staff who made the purchase process seamless.
Dean C.
11/18/2016
I didn't fully install them because there is no snow. But it looks like it will work. I will add that ease of ordering and fast shipping were very nice.
Mike
11/18/2016
Excellent product and service! You can always count on etrailer for quality and fair pricing,
Dave L
11/18/2016
Great Service!! Great Guys!! I got the product few days later after ordering!!
Frank A
11/18/2016
Good quality for the price. Delivery time was excellent. Great service on the question I had. Will buy from etrailer again.
Doug
11/18/2016
Awesome products. Awesome prices. Awesome service. Quick shipping. What more could you ask for? Bearings looked great and installed easily. Back on the road again! Thanks eTrailer!
Terry L.
11/18/2016
I ordered master lock keys and received a good product, outstanding customer service, and good follow through on tracking the order.
Keys
11/18/2016
Awesome people to work with!
Jeff B.
11/18/2016
All parts I ordered are correct,boxed very nicely,no damage. Thanks Mike
mike b
11/18/2016
Quick turnaround, quality part. Very satisfied
Lonnie
11/18/2016
happy
dino
11/18/2016
Very easy to follow instructions were included. The online video was awesome! Great service from Etrailer. Highly recommend.
Matt W.
11/18/2016
Quality product. Customer service quite helpful in making the right choice. Will use them again.
Frank G
11/18/2016
Etrailers catalogue provided a complete & accurate description of the 8 items purchased. Placing the order by phone was fast & efficient. Items arrived within 4 working days, no tax no shipping charge. Professional all around.
Pat M
11/18/2016
Been buying my trailer and towing products for our business from etrailer for years. Best selection and price around.
Ted
11/18/2016
Received exactly what I ordered and everything worked perfectly. Have used etrailer before and they are always on target. Highly recommend them for all your trailer, RV, or towable items.
Paul M.
11/18/2016
The product is as expected great. What was invaluable was Katie's help. She is quite knowledgeable and that turned out to be extremely helpful. Kudos!
Dan I
11/18/2016
Package arrived in good shape. No shipping damage. Items were neatly packed in a cardboard box using heavy brown stuffing paper. Quick service. All parts I needed were in stock and shipped out on the same day they were ordered. I'm very pleased of the way Etrailer handled my order.
Robert D.
11/18/2016
Placed an order for a brake plate, hub and drum assembly, nuts and washers and connectors. Order was processed and delivered extremely fast. The order was complete and everything worked out great. I will be ordering again from etrailer for all my needs. Highly recommend etrailer. Thanks.
Paul D.
11/18/2016
Fantastic service and quick delivery
Kelly
11/18/2016
Replacement part for older version of the Yakima frontloader bicycle rack. No problem to install, no tools needed, pretty much straight forward. Excellent service by Etrailer in sending this.
Michael Claus
11/18/2016
quality product at fair price, e-trailer does not disappoint on delivery
mike
11/18/2016
I recently purchased 3 items from etrailer.com on two different orders. The process was extremely easy, the shipment tracking information was great. When I had a question, the Customer Service dept responded quickly. I recommend etrailer.com.
John L
11/18/2016
Arrived very quickly, good price and quality
Russell
11/18/2016
Good quality and price
Russell
11/18/2016
Had to wait a couple of weeks for one piece on the order to come in, but etrailer let me know what was going on. Product looks good, will install in the next couple of days. 2nd time I've used etrailer, good stuff, good prices, good service.
Chris J.
11/17/2016
Received exact replacement part, and it was delivered sooner than stated. Who said you can't have your cake and eat it too?
James
11/17/2016
great product,very fast ship ,would buy again from etrailer
jeff h.
11/17/2016
This is a well made step that will be mounted on my sailboat trailer. It's easy to mount and solve the problem of safely climbing about the boat while preparing it for launch. Price was right and delivery was sooner than expected. This is my first purchase from etrailer, but certainly won't be my last.
Nick H
11/17/2016
Easy to review the products, easy tracking ,great product ,prompt delivery. I will definitely order from E Trailer again
Rob
11/17/2016
After ordering a stabilizer jack I got an immediate email response and an additional follow-up email when shipped. The product performs superbly and best of all I got it a great price. This company is excellent.
Patrick F
11/17/2016
Easy to order, easy to replace......No problems...Thanks to ETRAILER
Richie W
11/17/2016
great service with very prompt shipping.
harold f
11/17/2016
The service was great. very friendly and helpful.
harold f
11/17/2016
It's all good!!
Cameron Roth
11/17/2016
Every time I order from you, I get great service, you have good products and excellent shipping,keep up the good work!
Dennis
11/17/2016
Looks great
Steve B
11/17/2016
Thanks again etrailer! My parts arrived today and fit just right! You always come thru!
Tom P.
11/17/2016
No problems..
Eric N.
11/17/2016
Great fast service! I can't wait to order again. What a find!!
Tom H
11/17/2016
Etrailer's price, fast shipping and service is tops!! Part was perfect and shipping was super fast!
Walt
11/17/2016
Excellent quality at a reasonable price.
Jeff W.
11/17/2016
Very nice product and excellent appearance when attached to the vehicle. The single best part of ordering this hitch was the video on your website which showed exactly how to attach it. It would have taken me much longer to figure out with only the written directions.
Shawn M.
11/17/2016
If you need anything for your trailer this is the guys to buy from. excellent product and fast delivery.
Glen Van Buskirk
11/17/2016
Package got lost but they got right on it and found it.
Terry J
11/17/2016
Just what I ordered!
muffy ritz
11/17/2016
Great web site, easy to use. The awesome product videos really assisted in choosing a great bike rack that fit our needs and budget. Competitive prices, excellent communications and fast shipping. Thanks!
Ron H.
11/17/2016
NOT ONLY WAS IT THE CORRECT ITEM I ORDERED BUT WHAT SURPRISED ME WAS THE EXCEPTIONAL FAST DELIVERY......AAAAAA's ALL THE WAY********
CLIFFORD M.
11/17/2016
Great product and very professional service!!!!
Rodney
11/17/2016
Excellent product and fast shipping. Thank you.
Kevin
11/17/2016
GREAT TO WORK WITH. GOT THE ORDER OUT ASAP. WILL DO BUSINESS AGAIN FOR SURE
TROY S.
11/17/2016
I placed my order for two trailer tires and wheels and LED replacement trailer taillights/brake and stop lights. They were shipped that evening and UPS delivered them on Wed. Everything looks good but I have not installed them yet. I appreciate the company follow-up . The price was very competitive.
Darlene S
11/17/2016
When I ordered the wheels I wanted, I was emailed the next day that there would be a short delay in shipping them because they were out of stock . I was asked if I needed them right away and if so , I was given options for other wheels . I didn't need them right away and decided to wait and emailed them back. The order arrived not long after and was exactly what I wanted . My transaction experience with them was positive and very professional . I highly recommend dealing with this company as they will do what it takes to get the job done for their customers . Thanks again etrailer . Best Regards
Jerry
11/17/2016
Excellent service and product
Mike B
11/17/2016
The coupler worked great! And I wanna thank them for getting me the part sooner than expected and they are great to work with!!!!!
Bill S
11/17/2016
Awesome purchase!
Alex V.
11/17/2016
I have not had the opportunity to install my latest purchase but I am extremely satisfied with all my purchases from etrailer as to the correct part being sent and full instructions for installation. Please keep up the good work and I am so glad for the free shipping of my purchases. Thanks, Al H
Alvin H
11/17/2016
Very good customer service fast delivery would recommend to anyone thank u
Mike massone
11/17/2016
Shipping was faster than expected, and support was great. I called when there was a potential problem on one set, and spoke to a tech within minutes of calling. Issue resolved.
Dan
11/17/2016
Product was delivered very quickly and in good condition. I have ordered in the past from e-trailer and am very happy with the service
Lisa W.
11/17/2016
Like the heavy duty ratchet straps, they are built well and made for convenience to do a demanding job. I always get value for the money I spend at Etrailer.
Kurt J.
11/17/2016
STAYED IN CONTACT CONSTANTLY FROM ORDER DATE TO DELIVERY DATE. THE PRODUCT CAME PACKAGED PERFECTLY AND WAS JUST AS DESCRIBED. EXCELLANT CUSTOMER SERVICE. I WILL DO BUISNESS WITH YOU AGAIN AND WILL TELL MY FRIENDS ABOUT MY EXPERIENCE.
BOB C
11/17/2016
I had a hard time finding finding the part I needed for my bike rack until I found etrailer.com. Accurate parts diagram and easy ordering gave me my part in 2 days.
George K.
11/17/2016
I have ordered a number of items from etrailer over the years their service and pricing is always the best.
GW
11/17/2016
service was excellant
jim
11/16/2016
I'm so grateful for your company. This is the only place I could find this bearing cap for my trailer. And great service too. I had my hub caps in four days. Thanks again I will probably order from you again.
Elbert B.
11/16/2016
Exactly as product described on web page. Order shipped & received very promptly.
Pete Y
11/16/2016
Delivery was very quick & the item fit perfectly. Thank you etrailer.
Keith G
11/16/2016
Received what I ordered and in a timely manner. In fact it shipped out very shortly after I ordered it. This is a great place to get replacement parts for Thule bike racks!
Cindy J
11/16/2016
Just what I needed, and fast shipping.
Don S.
11/16/2016
just got it an it's installed and works great. I purchased from etrailer many times and will do in future.
Jim
11/16/2016
Product fit just like they said it would. Fast speedy good service
Joel
11/16/2016
Hard to find air brake connector, as always can get anything we need at etrailer.
Rick M.
11/16/2016
The heavy duty hitch and other parts that I received from etrailer were exactly what I ordered and at a good price. The delivery was fast and nothing damaged. Thanks etrailer I will be buying from you again.
Rooster
11/16/2016
Very satisfied with the product and how quickly it shipped.
Brian
11/16/2016
Exactly what I ordered. Exactly what I needed. Quick and precise delivery.
Michael J.
11/16/2016
Got the product in a timely manner and just what i ordered.
Phil D
11/16/2016
would buy again, great price, great product.
roger
11/16/2016
Product was delivered on time and expected - Etrailer is great place to find those miscellaneous parts that are hard to locate elsewhere. Web site is good and service is excellent
Martin T
11/16/2016
Ordered tuesday night. Had keys Friday. Excellent customer service. Very fast and keyys work perfectly
rob g
11/16/2016
Exactly what I was looking for. Thank you.
Tony F.
11/16/2016
Received package from Etrailer.com on time and as promised. Have not had the time to install it yet on my Escalade. But so far very happy with purchase and service provided! Thank you.
Erwin
11/16/2016
Ordered on 5th, arrived on 7th- this was with STANDARD shipping. As always, the customer service was outstanding: order received, order shipped, order delivered. Well packaged. High quality product. Couldn't be happier. I am very satisfied return customer and will continue to make etrailer my supplier for trailer stuff.
Ted F.
11/16/2016
Was here on time hook it up works great no problems yes I will be using you again
Todd H
11/16/2016
Product works great at a reasonable price shipping was fast too! Thanks
Stan g
11/16/2016
Great product selection and easy website to shop is why I keep coming back.
Jtcsr
11/15/2016
Got what I ordered. Good price. Good service. Easy website.
Butch s
11/15/2016
Absolutely perfect in every respect. Arrived on time, in perfect condition, well packed, and after installation it looks great. Very competitive pricing for item and shipping. Thanks again for a great product and I will definitely purchase future items from etrailer.com Sincerely Marc
Marc G
11/15/2016
Product was as expected, quick delivery. Highly recommended.
Joe C
11/15/2016
JUST WHAT I ORDERED, SENT VERY QUICKLY. THANK YOU.
P TESSMER
11/15/2016
Exactly what we needed. Easy order. Quick delivery.
Bill and Beverly
11/15/2016
super fast delivery--good products just as ordered--staff very helpful--and at a super price--very pleased.
Dennis R.
11/15/2016
etrailer.com has excellent prices and selection, especially for my older model Thule bike rack. I like the video links on how to install the product I purchased. They are my go-to supplier for difficult to find items.
Annelise
11/15/2016
Product was shipped timely Product was in great shape and as indicated Thank you for the great service It's a pleasure doing business with you . Bob Hain Jupiter Florida
Bob Hain
11/15/2016
New, worked effectively, arrived on time
Jon B.
11/15/2016
The product was shipped promptly. The product was described accurately and fits perfectly. I've been very pleased with the products and services I have received from etrailer.com thank you very much.
Mike G.
11/15/2016
Well Built product. Looked exactly as shown on the web site.
Wes S
11/15/2016
As described
Jim T.
11/15/2016
I was very pleased with the products I ordered from you. I was also extremely pleased with the professionalism, informative, friendly and helpful young lady that took my order. Her name is Katie. Everyone else I dealt with was also very good and knowledgeable. My order was, Tow Bar, Base Plate, Rear Trailer Hitch, Light Bulb, Wiring Kit and other accessories. Everything fit perfectly. Thanks for all of your help.
Robert J. Letellier, Sr
11/15/2016
fits perfect, will buy form again.
fred
11/15/2016
On time will buy again from them
Steve
11/15/2016
The trailer lock I purchased was everything as advertised at a competitive price and shipped quickly. What more can a consumer ask for. Thanks etrailer. Bill Truesdell
Bill T.
11/15/2016
Super fast definitely order more products
Rudy
11/15/2016
Parts fit perfect..etrailer did an excellent job..very knowledge staff...thanks again.
stuart w
11/15/2016
I buy a lot of products and this was one of the best experiences ever. Everything was awesome in terms of buying, shipping and communication from eTrailer. These guys ROCK!!!
Jeff W
11/15/2016
Everything arrived very fast and just as listed. I will use etrailer again!! Thanks
Mike H.
11/15/2016
I got the right part, in a timely manner and for a good price.
Lee R
11/14/2016
Very fast delivery and item was exactly as described. Have ordered before and will order again.
David
11/14/2016
Exactly what I needed at a great price. Thanks!
Steve M.
11/14/2016
Great product.....Great great service !! Thanks
Steve K.
11/14/2016
Just what I needed. Fit perfect
Great product and Great Sellers
11/14/2016
fair price and delivery time was good.
Mike Shippee
11/14/2016
Good product, prompt delivery, good value
Bob W
11/14/2016
Order the items on a Monday evening about 6:00 pm central time, arrived Thursday evening, I couldn't ask for better service. Price beat local suppliers and other on line vendors when shipping was added. I will definitely use the site again as the need arises. Thank you
Steve J.
11/14/2016
Prompt delivery. Exactly what I ordered. Job complete.
Mark m
11/14/2016
Quality product, fast shipping and a great price purchasing from etrailer. You have all of my future business
marty s
11/14/2016
good price ,excellent delivery time
frank s
11/14/2016
Good product at a fair price. Just what I was looking for. Quick shipping.
Frank
11/14/2016
Great product, and great service by etrailer.
Alberto Duenas
11/14/2016
Received my parts on time and well packaged. I'm building a kayak trailer and etrailer has everything I need for the job! Thanks etrailer!
David
11/14/2016
Red Side Marker Replacement Lens fits great .The lens looks to be of quality material with the mounting screws included was a good idea since mine were ruff looking. I replaced the driver and passenger side, they are prominent on the trailer. THANK YOU E-trailer for the secured box and packaging my items arrived in.
Woody
11/14/2016
First time I used this company a I must say that I was very pleased with the service and knowlegiblle rep. Parts shipped right away, I will be back Hugh Mc Michael
Hugh
11/14/2016
Received product in excellent condition, special packaging. Received in one week. always easy to deal with etrailer.
Mike Kelly
11/14/2016
Second time using etrailer. Ordering ( shopping ) is easy. None of the local supply stores have the selection, or price. Etrailer always has exactly what I need. Items ordered delivered promptly and packaged well. Thank you all for running an awesome business.
13mm
11/14/2016
Second time using etrailer. Ordering ( shopping ) is easy. None of the local supply stores have the selection, or price. Etrailer always has exactly what I need. Items ordered delivered promptly and packaged well. Thank you all for running an awesome business.
13mm
11/14/2016
I have ordered several items from etrailer in the last year or more and have been very pleased with their service. The employees have been very willing and knowledgeable to answer all of my questions, every time. All my items have been delivered in a timely manner. Very pleased!
Dennis Scott
11/14/2016
Product was exactly what I was looking for. Everything was good through the whole process. Pleased with it all.
Paul F.
11/14/2016
WONDERFUL customer service and prompt hassle free delivery!!!!! We would recommend to anyone searching for the products offered on this site!
WESTCHESTER AUTO SERVICE
11/14/2016
Great products
Don H
11/14/2016
Great customer service in returning the wrong size that my trailer company recommended. Thanks to Chris W. for making this so easy. Have now received the new size in no time at all.
Nick S
11/14/2016
I ordered tires in the past from etrailer for our boat trailer..so I ordered tie downs for back of boat to avoid bouncing on rough roads..they came within a week..I was so surprised..they are fast delivery on standard shipping..very nice quality products..carton has directions for quick release.. very pleased and will order more from them in future when we need something..thank you etrailer..
Tammy B.
11/14/2016
Extremely fast service! Great prices. Quality product. etrailer.com is my first stop for all of my trailer/towing needs.
Grant G.
11/14/2016
Second time I have ordered parts for towing my trailer. Product was a snap well 2 snaps to install and works perfectly. Allows me to move my brake controller between both my vehicles. Used customer service this time as well and was extremely satisfied. Staff was knowledgeable, kind, and friendly.
Don Douglass
11/14/2016
These are straight forward lenses that fit the bill perfectly! What really makes this a five star review though is the service and obvious commitment etrailer.com holds towards their customers! These folks are all over "the customer is king" service model from top to bottom! My hat's off to you folks!
John S.
11/14/2016
Great product. Solid engineering_easy to assemble and function is solid_use of either ball is easily applied. Company is very accommodating and responds to customer needs above and beyond.
Lorenzo H
11/14/2016
Shipped quick, great price. Well built, installed 1 today no issues, other 5 are for stock or other trailers. Will continue to buy from you. Thanks.
Marc M.
11/14/2016
Excellent product, excellent service, thank you
larry calhoun
11/14/2016
Part fit perfectly. Good price and shipping was very reasonable. Will check here first for other parts in the future.
Ryan
11/14/2016
Good service, speedy delivery
Tim
11/14/2016
Was the exact replacement part I needed
Stan
11/14/2016
Just what I wanted
RPM
11/14/2016
I received my order quickly. I was very pleased with the quality and fit of the wheel covers. Excellent! I would recommend etrailer.com and the product.
DennisM
11/14/2016
Great quality product. Will definitely do business with again.
Blu-jay
11/14/2016
The video on your website was genius! I was not sure which replacement light I needed until I watched the video which had a picture of the back of the light. I could see the plugs were the type I must have. Ordering was quick and easy. My lights were just what I ordered. Thank you again for the video and removing all of the guess work!
Rachel Smith
11/13/2016
As advertised. Great price, no issues. Will be back to buy from here again.
Derek S
11/13/2016
It was just what I ordered. It arrived quickly and slipped right in. Another great product from a great company.
Bill
11/13/2016
I just luv my parts Great job etrailer
John/Florida
11/13/2016
GREAT FAST SERVICE
William D.
11/13/2016
Great fit! Thanks, eTrailer! -Jon
Jon C.
11/13/2016
Arrived fast and as advertised. Pricing was good. Customer service followed up to make sure i received my bearing buddies. Will order any future trailer needs from e trailer
Vince
11/13/2016
Arrived in no time..Super speedy....Well packaged..Exactly what I expected.. Perfect fit..Thanks...I'll Be Back !!!
Brad w.
11/13/2016
Excellent product and service was great
Brian Miller
11/13/2016
Peterson trailer marker lens is an exact replacement for the one I accidently broke. George at etrailer had it in stock and shipped it out very quickly. I would recommend etrailer.com and will visit them for future needs.
Al P.
11/13/2016
I have used this product before. I am very pleased with etrailer's delivery time.
Dale
11/13/2016
Nice products
Cory c
11/13/2016
Great product. Works flawlessly. Etrailer.com was the only retailer that I could find that carried this product in the 6 foot size. Many thanks.
Mike O
11/13/2016
excellent service and product.......very pleased
mike m
11/13/2016
All that is was suppose to be, etrailer did what they said they would. timely delivery
Mike S.G
11/13/2016
This was the easy thing I put together in no time. I'm not one of the best handyman, but this wiring harness was simple step by step and very easy to install. The U-Haul dealer wanted $45.00 to install this unit. Save your money and do it yourself. Thanks e-trailer for making life easy. Great product
mike
11/13/2016
I just installed stainless steel bearing buddies on my new zodiac trailer. This product is excellent quality and went in seamlessly with some tapping against a block of wood. The more important reason for this review is my appreciation of the customer service I received form eTrailer. Before turning to eTrailer, I originally purchased a set of bearing buddies locally which were purportedly the same size but did not fit. After trying a size down which were way too small, I finally borrowed a micrometer and purchased the original size buddies from eTrailer. Would have saved myself a lot of trouble had I just gone to eTrailer in the first instance. Customer service was excellent. Katie stayed in touch with me throughout by email and even telephoned me to ensure I was on track and satisfied. Imagine that? No doubt, eTrailer will be my "go to" company for all my trailer needs.
Jac V
11/13/2016
Just as advertised. Quick delivery. Timely advice of shipping status. A pleasure doing business with eTrailer.
Don in DC
11/13/2016
Thank you Rose G. for making the buying experience easy. You answered all my questions and sent all the information I needed. The parts arrived on time and are exactly what I ordered. Installation was easy with the online tutorial. Can't beat the service, quality and price at etrailer. Electric Trailer Brake Assembly - Self-Adjusting R & L Trailer Hub and Drum Assembly - 3,500-lb Axles R & L Plus mounting hardware kits
Mike J.
11/13/2016
The tonneau cover meets all my expectations. More importantly was the excellent customer service.
ET
11/13/2016
The product arrived on time and was of good quality. Relatively easy to install. Ordering from etrailor was easy and professional. They showed a true concern for my satisfaction.
Stephen S.
11/13/2016
Very satisfied. .. .
Fred B.
11/13/2016
Great seller
B Ward
11/13/2016
I'm very pleased with the 12 inch spare tire cover I purchased from Etrailer. It was a perfect fit over my spare and appears to be made of good quality materials. I chose the standard shipping option and received my order in just a few days. I'm a happy customer in all respects! Thanks!
Everette A.
11/13/2016
Very happy with my purchase from etrailer.com. Great service.
Alan C
11/13/2016
I have been very pleased with the hitch I bought and the customer service I received. I had a little trouble installing it but had help all the way through. I have been able to use it to safely tow trailers across the country for my work without incident.
SteveL
11/12/2016
I ordered a set of 4 keys for my truck topper and am very pleased that my order was promptly delivered and that all the keys worked . I would certainly order from etrailer again and will recommend your company to all my friends and associates. Thanks for your excellent service.
Dennis L.
11/12/2016
etrailer always has the right products for the right price, very shipping and great customer service. Thanks for being there with all my trailer needs. thanks again Randal
Randal D.
11/12/2016
Great product shipped. Fast
Danny
11/12/2016
as always excellent products and service I have done many orders with e trailer never a problem thanks guys
jerry b
11/12/2016
Easy ordering fast shipping with the cheapest rate ! Great product will order a electric trailer jack next !
John. L
11/12/2016
Had product in 3 days.
LakeNymph
11/12/2016
fast shipping, lady named Michelle was very helpful and knew what i needed thanks
jim s
11/12/2016
Perfect match again thanks George
Trent
11/12/2016
Etrailer is the gold standard that other companies should strive towards. I had a hitch cover that was defective so I emailed customer service regarding this issue. Customer service responded within one day giving me a return authorization. I mailed back the hitch cover and within two weeks I was notified that a new cover was being shipped to me. Customer service followed up verifying that I received the product and to make sure I was satisfied. More companies should respond the way Etrailer has done.
Art
11/12/2016
Lisa was outstanding in assisting me with my order. I cannot be any happier with the tires, the service, and with the assistance Lisa provided. Thanks Lisa, you made my day with your knowledge and your wonderful attitude! I look forward to making another order in the future. Mike
Mike W.
11/12/2016
Fast shipping and great product and service
Tommy b
11/12/2016
AS always everything is perfect. Great company.
Bill
11/12/2016
Wow what great service. My wheels arrived early, in perfect shape thanks to the great packaging. These guys are my go to place for trailer parts-thank you to all involved!
Shortpants123
11/12/2016
Worked great I have used a lot of etrailer products and always been happy
Carl B
11/12/2016
Perfect fit, 2 day delivery, great customer service!
KathyL
11/12/2016
Website is user friendly & found what I was looking for within minutes. Proce was very reasonable. Product was ordered & received within 4 days! It was high quality and exactly what we needed to replace a polypropylene wheel on our PWC trailer jack. This is our second purchase from etrailer &, I'd use e trailer again without any hesitation. Thank you
GG H.
11/12/2016
Great service, fast shipper
John W
11/12/2016
The staff at etrailer was friendly and personable. My order came in on time. Parts quality was very good and fit perfectly. Couldn't ask for anything more than that.
Tom M.
11/12/2016
I am building a Kayak Trailer and used the parts i purchased for kayak supports. I contacted etrailer and my first order was shipped. I had to place a second order that was a little different. I was contacted because they thought the order was a duplicate and already entered. The second order had minor differences but was correct. The point is they were concerned and called me to ask the questions instead of just shipping possibly a duplicate order. I have never received a call from any other online vendor checking to see if my order was correct. Have referred them to another man with a similar project. Great Job!!!
Tom M.
11/12/2016
We buy a number of things from E trailer and have always found there support and online cataloging very helpfull.
Greentree Automotive
11/12/2016
Perfect fit, promptly delivered.
John O
11/12/2016
Great product always happy with E Trailer
Steve2000
11/12/2016
I called an order in for one of our customers who needed a brake assembly ASAP. I had to have it overnighted. I got it the next morning, and it was exactly what we needed. I have ordered from Etrailer many times and have ALWAYS had prompt, courteous, and professional service. I recommend them highly and of course I will continue to order from them in the future! Thanks to everyone at Etrailer! Dana Danson, Parts Coordinator at Camping World
Dana D.
11/12/2016
The key worked as it should. Very quick order confirmation and delivery for a fair price.
Kenneth B.
11/12/2016
Good service Only Jesus gets 5 stars
Roy M
11/12/2016
Products are excalty what we ordered to match what was on trailer. I placed order at 8:00pm on Wed night and two hours later order was ready to ship and I had my order Friday for weekend project. AWESOME!!!!! Can't believe they got order out that fast and correct !!
Chase B
11/12/2016
Shipped as agreed
Mike
11/12/2016
Great service, delivery as promised
Mike
11/12/2016
Product was as described. Ordering from E-Trailer was effortless and the product arrived rather quickly. I would order additional products from this company.
Brett S.
11/12/2016
Thanks for getting this to me so quickly. Thanks again.
Justin Griffith
11/11/2016
received the brake assy and was quite satisfied with it. company was great to deal with and it came quickly even thou I asked for econ shipping, would not hesitate to order from them again
john p
11/11/2016
shipped the same day.
tony d.
11/11/2016
I've tried several of the retail stores in my area for the smaller sized bra for my utility trailer. Couldn't find. Decided to try on line. ETrailer had three sizes and lots of Q&A's regarding sizing which was most helpful. Measured my hubs, ordered and fit as advertised. Perused rest of web site and found other RV items for my travel trailer. This is a whole lot easier shopping than driving across the county to nearest store and then trying to locate needed item. I'll be back.
Bernard F.
11/11/2016
Excellent communication, fast shipping and the product I needed at a fair price. Thank you!!
Soleil
11/11/2016
Great product , fast service, best price. Ya gotta love it.
Joe k
11/11/2016
Great service will always use etrailer
Ienardo
11/11/2016
Fantastic service -A+. I paid for 3-5 day shipping and received my order the next day.
Mike N
11/11/2016
Quick response, original product, just what I needed for repairs. Much appreciated!!
Mike P
11/11/2016
Fast shipping. Ordered on Wednesday and received on Friday. Awesome service.
Jbos
11/11/2016
This strap assembly is precisely what we needed for our bike rack. I assumed we'd need to purchase a whole new rack, that we would not find the correct replacement straps. etrailer came through with the parts, at a great price, delivered right on-time, as promised. Thank you for the great service. John O
John O
11/11/2016
Same quality as unavailable oem clearance lights, but at one third the price I always paid for these. Great delivery time and very cheap shipping cost.
Dave
11/11/2016
My straps arrived on time and look great. This is my second time purchasing from etrailer.com and will come back again!
Ken
11/11/2016
Another great Thule product... Folks at Etrailer provided immediate communication when I requested shipping details.
Tom 2
11/11/2016
Came on time and exactly what I thought I was getting. I would recommend etrailer.com to anybody
Trevore B
11/11/2016
Good quality, good price, fast delivery. I'm happy. I would recommend.
Fred D.
11/11/2016
Excellent product, shipping for fast, quality material
Julio cordero
11/11/2016
Product was exactly what I needed. The customer service was among the best that I have ever had. I'll be looking to this company for my future needs. Thank you!
Rita W.
11/11/2016
Order was processed and delivered quickly. Exceeding my delivery expectations for ground. Continuous follow up on the order. Savings was great. Definitely will be back.
Greg M
11/11/2016
I have made 3 or 4 purchases from etrailer in the past few months. The video's were amazing in helping me, the ease of purchase and the follow e-mails and ontime delivery out paced almost all other online sites...maybe all!!
Dan C.
11/11/2016
To whom it may concern, I must compliment Jennifer S. for her professionalism, knowledge and diligence, explaining the product and finally shipping on time. If the product is half as good as the service I received. We will let you know how the product works after instillation. Regards, David Cohen
Jennifer S
11/11/2016
The sight was extremely easy to navigate, no issues with checking out and, received the product in a couple of days... what more could you ask for. Thanks, Etrailer!
Charles C.
11/11/2016
Fit perfect, fast service. Etrailer is my go to always.
Tim
11/11/2016
Ver,very very, great great service, lady I talked with was very helpfull, trailer brake and pig tail worked as should, one of the few online companys I have dealt with
Tommy r
11/11/2016
Exactly what I needed and could not find in any local RV or Trailer store. I will look to etrailer first next time.
Robert
11/11/2016
Fairly easy to install. Need a power drill and drill bits. The company is great. service is great. They even upgraded the shipping for free for me. I would totally buy additional things from them.
Sang L
11/11/2016
Each item I have ordered from eTrailer has been specific and exactly what I needed. On the phone service/ product representatives answered all my questions about products,etc and have been EXCELLENT. I would not hesitate to advise eTrailer to anyone seeking their product lines. eTrailer has become my one stop shopping location for all my trailer needs.
Randy L
11/11/2016
E Trailer is one of the best on line vendors I have dealt with. Deliveries have been prompt and products have been of very good Quality. Most of my purchases have been CURT BRAND and they have been excelllent quality.
Bill C
11/11/2016
Awesome customer service. Great parts.
Clark W.
11/11/2016
I lost my original bracket and lived without it for a couple years. After purchasing other parts I took a chance and looked to see if there was a replacement bracket and low and behold there was! Got it in a couple days, problem solved.
Ben B
11/11/2016
after visiting 2 local parts stores and still not getting what I needed, I decided to use etrailer. within a couple minutes I had found exactly what i needed. I took all the stuff back to the auto parts store and bought from etrailer for way cheaper! Parts fit perfectly and customer service was excellent. First rate business all the way, in my opinion. Very happy with my etrailer experience.
Troy L.
11/11/2016
Got exactly what I needed in a very timely way...Very fair shipping costs...I'm 100% satisfied...larryd
larryd
11/11/2016
This is the third time I have purchased lights for my boat trailer over the years and the service has been outstanding. Follow up from the vendor has been quick and informative. I have always received exactly what I ordered and the quality is what I expected. Delivery has not been and issue, everything delivered in the time line promised.
Pete
11/11/2016
Quality parts. Very happy
Dave N
11/11/2016
Great service!
Randy
11/11/2016
Product was as described. Parts fit perfect. Shipping time was excellent. Would order from etrailer again.
Randy
11/11/2016
Product came with everything I needed and the video made it so easy to figure it out. So far no problems!!!
Clyde M
11/11/2016
Product arrived on time and was the correct part. Will use again when the need arises. Great company to deal with.
Brad
11/11/2016
Great service very nolagable most of the time have placed many orders with very good satisfaction will continue to purchase in the future.
Freddie
11/11/2016
Just what we were looking for. Fast service.
Marge V
11/11/2016
The people working here are patient in answering questions and know how the products perform. Will shop here again.
Deb P
11/11/2016
Part is perfect. Worked great. Just what I ordered
Melissa
11/11/2016
I had reached out and got advise on the exact parts needed for an older carrier box that a cousin had handed me to use. I got the parts quickly and have replaced the worn out ones and it is basically working like new. Great knowledgeable and helping staff. Appreciate their help all along.
Krishna
11/11/2016
This arrived quickly and was package securely. It was a perfect fit and the jacks operated as it should. I think the company has great prices. They also follow up with you and many companies do not. I would recommend this product and company.
Harry C
11/11/2016
Sent on time and fender as advertised. very happy and the price was reasonable! Have shopped etrailer before and will use the site again in the future!
Charlie 3
11/11/2016
great product and really quick shipping
don s.
11/10/2016
I bought this for a gift for my Dad. It arrived very fast and is great quality. I would definitely order from them again!
Lauren
11/10/2016
Great product I use it on my 2" receiver with a bike rack and I have no movement whatsoever. The product shipped on time and we had great customer service! Keep up the great work!
John T
11/10/2016
Great looking wheels and tires for my trailer. The hub covers added a really nice look. Best shipping from anyone I have ever dealt with. A pleasure to do business with.
Mark
11/10/2016
Received quickly. Excellent product
Dave b
11/10/2016
Great product. Received in timely manner. Perfect fit for my trailer.
Brian W
11/10/2016
Great product fast shipping after I put the order in. Email came with tracking number on it just click you see a map & info. right were it is. There are in my Favorites. It is already on my trailer great fit.
John B
11/10/2016
After ordering four st215/75r14 tires for my travel trailer I realized the quality can't be beat so ordered another for my spare and it came within 2 days of ordering .... I recommend etrailer
Andrea and Brian from ohio
11/10/2016
This item was lost in the system when bulldog did their thing and replaced with another item number. The new number was incorrect for my application. However, lisa at etrailer did an exceptional amount of work in finding the correct part with the correct number and the item fit perfectly. Great people to work with.
George S
11/10/2016
My oem item arrived quickly and as described. I would definitely do businesses with etrailer for future needs. Thanks!
Andrew S.
11/10/2016
Thanks so much for your fast response, and now I can winter rise my travel trailer
Bruce
11/10/2016
Very quick precise service
Merv P
11/10/2016
I have a well-used Thule Hitch rack. etrailer.com was easy to navigate, very reasonable price-wise, provide factory replacement parts, and my order arrived promptly. I will be using etrailer.com for all of my hitch-part needs.
Dan O.
11/10/2016
I appreciate the quick service and reasonable price for the keys and shipping. Email and links for shipping were also helpful. Thank you, John
John
11/10/2016
Great company to do business with. Great products!
Steve
11/10/2016
Great product fast shipping
Wayne W
11/10/2016
Works great and the instructions were also great! I think I also viewed an online video to help me with the installation (but that was over a year ago so I can't remember that for sure).
Lance G.
11/10/2016
1st time user of etrailer. John was great working with over the phone, making sure everything was right on shipping address. Got it really quick thru regular mail. Product looks great. Pleasure doing business with these guys. Thanks
Terry young
11/10/2016
was in perfect condition and should do the job--great customer service
Robert Gardner
11/10/2016
Quick shipping. Great hotline help.
Mark S.
11/10/2016
Product I ordered took 60 min to mount and ready to use. The customer service was great because I ordered the wrong steps at first, but that was corrected in short order. Great people, great product, and I am looking forward to doing more with this suppler.
James A
11/10/2016
Beat price found, beating out E Bay and many others, but do be careful while ordering you might feel your in a road runner cartoon ordering from ACME, cause this company delvers so fast that no sooner than you place your order its waiting in your mailbox.
R. Brett
11/10/2016
Used this hitch a few times this summer and it works perfectly. Glad I got it. Suzanne at eTrailer is an excellent service rep and I really appreciate her help in getting me the right parts. I'll be back when I need these products.
Rick K
11/10/2016
I've been very happy with both price and products purchased from etrailer. Tom
Tom L
11/10/2016
I purchased some replacement bolts for my skybox. They came in the mail very quickly and were exactly what I expected. Etrailer has the best prices on replacement parts for sure.
Kyle M.
11/10/2016
I have used Voom cleaner since my travel trailer was new. It is a great multipurpose cleaner. I also ordered new stainless steel center hubs and new chrome lug nuts . Everything seems to be high quality . Delivery was prompt and error free. Thanks for a great online store !!
RLB
11/10/2016
Wheels arrived in good shape and look great. Thanks for being fadt. I look gower to doing future business.
joe moss
11/10/2016
Arrived on time and fit perfectly.
Jason C
11/10/2016
Returned product with no hassel and got the correct handle everything is working.
Dave G
11/10/2016
Best service I have ever had order from online.
Lee M
11/10/2016
Couldn't be more pleased! Thank you!
Alessandro Guglielmino
11/10/2016
Good product, direct factory replacement. Have ordered twice from e trailer and been very happy with quick service , no hassles.
W.A. Vann Blaricum
11/10/2016
First time ordering from etrailer. Very satisfied with the ease of use of their site. All product came as advertised and shipping was seamless and fast. Will absolutely use etrailer again. Also will recommend to anyone in the market for their products.
Rick
11/10/2016
First time ordering from etrailer. Very satisfied with the ease of use of their site. All product came as advertised and shipping was seamless and fast. Will absolutely use etrailer again. Also will recommend to anyone in the market for their products.
Rick
11/10/2016
The wheel and tire are what I needed for my home made project. Great quality product and came as noted in the catalog.
Greg A.
11/10/2016
The unit was what I ordered, came to me fast and packaged well.
Greg A.
11/10/2016
Parts were received quickly and were exactly what I needed. Easy, do-it-yourself latch replacement
Joe F
11/10/2016
Excellent communications on when product would arrive. Very well done
Dutch Vanderburg
11/10/2016
Excellent customer service. Very responsive staff. Thanks
Dwayne P
11/10/2016
Ordered #1469DAT lock and trailer step for my husband. He loved it! Product was exactly like described! Very speedy delivery! Customer service was awesome!
Dolores
11/10/2016
Great product. Very fast delivery.
Hugh L
11/10/2016
Great and fast service! Part arrived as described online. Best price online.
Judy M.
11/10/2016
So far so good, I have not put the tires on the rig, however the ordering, shipping and appearance of the tires is and was an enjoyable quick process. I would recommend this website to everybody. Thanks for a positive experience, so far, will update if anything negative arises.
Tia M.
11/10/2016
The product fit perfect and worked as advertised.
Steve
11/10/2016
Thank You for sending a replacement lens for my utility trailer. After looking at local shops I just went to your site found it, placed order and it was here by the end of the week. Thanks Stephen
Stephen F.
11/10/2016
What exceptional service! Whilst I was happy to find these screens, it was this companies terrific service that really hit the mark. The items were dispatched quickly, arrived in couple days and was followed up with several info emails . I winter in a large travel park inMyrtle Beach SC and have passed on to all I meet ref etrailer.com. Thanks George we will do more business I'm sure! Stu
Stuart D
11/10/2016
Delivered on time and packaged well. I have ordered multiple items with no issues and products are what they say they are. Great Job!
Tim
11/10/2016
Great customer service from etrailer! Looking forward to mounting my Yakima fairing with these guys.
Andrew L
11/10/2016
Needed a spare for my car hauler trailer. The one sent was exactly what I wanted and arrived right on time as promised. Will definitely use this site the next time I need more parts
Paul G
11/9/2016
Awesome! Extremely competent,,we'll do it again.
John Breen
11/9/2016
Very good product great price and friendly service )
Mark
11/9/2016
Impressed with delivery time received just a few days after ordering. Now just need to make time to installed. Thanks etrailer.
Matt C.
11/9/2016
I received my sink earlier than originally set. This was the first awesome experience . Secondly I opened my package and the sink looks extremely great, much better than pictures, very stylish.
Sherry W.
11/9/2016
I was very pleased with the knowledge your sales person has. Told my what I needed and why. Mounts are better built than I expected. Low cost and fast shipping. My slide in camper is mounted and ready to go. I will buy whatever I may need from etrailer. Com Thanks for the fast service. Ronald R.
Ronald R.
11/9/2016
Received order next day. All ready have it on. Jest what I ordered. Great service.
Jack T.
11/9/2016
It was very simple working with etrailer. The tires for our gooseneck horse trailer were exactly what we needed and ordered and they arrived even earlier than promised. We wouldn’t hesitate to work with etrailer again.
Lawrence
11/9/2016
Searched local store and a few site before I found it here. Good delivery time and perfect product!
Hossein V.
11/9/2016
Delivered the exact product in the exact timeframe as promised. I'm golden!
Joe
11/9/2016
Great service as always. I have purchased many items from etrailer over the years and the quality is always good and the service, Excellent!
Mike M
11/9/2016
Super fast shipping thank you very much!! Carl
Carl
11/9/2016
I love dealing with you guys, first class web site, fast shipping, great tracking info. All around, a great company to do business with.
Dennis J
11/9/2016
Great product. Fair price
Cam S.
11/9/2016
thank you very much. i could not find that product let alone the price anywhere else. excellent.
pat Brown
11/9/2016
Had the part I needed. Booked marked etrailer.com and will be purchase here again.
Tom L
11/9/2016
I can't say enough about etrailer.com. They always have what I need and they go out of their way to make sure I am satisfied. I am restoring an old boat trailer and the rubber spring bushings were completely worn out. etrailer had the perfect nylon replacement bushings for me. I got them in a couple days and they fit perfectly. Just a great place to do business.
Richard M.
11/9/2016
PRODUCT FITS AND WORKS PERFECTLY.SHIPPING WAS VERY FAST.ON LINE VIDEO GREAT HELP IN INSTALLATION.
BRUCE
11/9/2016
Fit perfect and easy to install!
Jim B.
11/9/2016
2016 Dodge 1 Ton received fast installed easy, instructions were helpful but the etrailer video made it a step by step install. great hitch for the money.
Mark D.
11/9/2016
The product is exactly what I was looking for. Price is great. Delivery always amazes me - fast.
Vjohn
11/9/2016
product arrived as promised. Great customer service! Highly recommended.
Tony S.
11/9/2016
We ordered it on Monday and it arrived Tuesday, we were pleasantly surprised, great service!
Debbie H
11/9/2016
Great product. And great peoole to deal with
Affordable camper and rv service
11/9/2016
I have ordered several times from etrailer and have always been extremely satisfied with their products, prices and delivery. My recent order for two fenders for my tow dolly was no different.
Mike Montgomery
11/9/2016
product received in good condition, fair price and quickly shipped. Etrailer continues great customer service.
phil
11/9/2016
Received my order exactly in time frame stated. Order was exactly what I needed. This occurred because of the knowledgeable help I received when ordering by phone.
James M
11/9/2016
ALWAYS GOOD SERVICE
DENNY BASS
11/9/2016
Just 5 days from order to delivery, well protected in a double layer box, tires have recent dates and look great. They will go on my trailer soon, can't wait to go camping!
Rob
11/9/2016
Prout looks good and fast service
Corky k
11/9/2016
Everything was great, shipping, part, description and followup!
Jeff
11/8/2016
Great pictures n a video to watch prior to purchase. Loved the free shipping n got here in only a few days! Wheel was exactly as pictured n loooka even better on the trailer.
Anthony
11/8/2016
Parts look to be made well and fit is good. Order was pack great
Tom
11/8/2016
Product was good quality and fit well also shipped very quick.
Bob R
11/8/2016
product arrived well packaged ,and can not beat the price. very satisfied
Ari Galante
11/8/2016
The items ordered arrived when I was told they would and were installed the same day.
Dennis
11/8/2016
Needed Wesbar lights for my boat.Called the toll free number and got excellent service.I already had wesbar on my boat they helped me order replacements.The wesbars work great.I own two boats and they are on both.
Ricky W
11/8/2016
Great product,,Fast shipping,,,Great customer support
Brian G
11/8/2016
Great price and fast shipping!
Chuck
11/8/2016
Great service!
Bud Yelkin
11/8/2016
Very nice products. I even got them on sale. Speedy shipping and nice follow up. Could not be happier. Thanks, E-trailer. I have purchased from you before.
Forrest
11/8/2016
These reduce the risk of serious injury from the sharp corners on slide outs They fit well and since they are in place once installed they are far superior to the option of using split foam swim noodles since frequently the injury occurs due to failure to put the noodle on the slide. Great etrailer customer service as usual, a company that really knows how to provide customer service
Curt
11/8/2016
Worked Great. Came quickly
Evan
11/8/2016
Incredibly good service. I got my product in 3 days. Most companies don't even process orders internally that fast. Love this company
Greg Theus
11/8/2016
I ordered two 235/85R16 radial trailer tires with 16" wheels 8 on 6 1/2 - LR G on a Wednesday and the tires were at my house on Friday. Exactly what I ordered much faster then I thought possible. Fit perfectly, look good, and perform as expected. Will definitely do it again.
Bill Mc
11/8/2016
Many thanks for your prompt shipping and your al the support etrailer overs Really can't say enough, but , some of us would be loss with out you! Thanks again, Sincerely, JW
JW
11/8/2016
Prompt shipping and delivery. Great service.
Tim H
11/8/2016
Great service. Helpful staff. Quick delivery.
Doug
11/8/2016
Good product, quick shipping, easy to install.
Purchaser
11/8/2016
Product is exactly as described.Good service,fast delivery quality product.Recommend doing business with trailer.
Jude S
11/8/2016
Outstanding. Inexpensive. Super fast shipping
Nowkissthis
11/8/2016
An excellent value, great product, and a world-class supplier combine to make this one of the best purchases I've made.
James W.
11/8/2016
Great product great pricing fast shipping need I say more
Zackery
11/8/2016
Product is working well, and if we need to purchase other items for the trailer, we will not hesitate to do business with etrailer.com
JMH
11/8/2016
Good price product was a good replacement for my trailer as advertised. Instructions for replacement were descriptive and helpful!
Jim F
11/8/2016
Product was delivered in a timely manner and works as advertised!
Ken W
11/8/2016
This was my second experience purchasing products from etrailer, and both experiences have been positive. They have reference pages available on their website for additional information on applictions should it be required, and are available to answer technical questions via 800 # should the need arise. They are very friendly people to deal with and have quality products that are easily installed.
EHAWK
11/8/2016
Everything great! Excellent service, thanks!
Scott
11/8/2016
Very good quality and fast shipment...I will be ordering again and again from this company...very trustworthy!!!
Lisa J.
11/8/2016
working with eTrailer was great - I had a very small order but they still gave it urgent attention. They didn't have the parts in stock but they got it fro the warehouse very quickly with only a couple day delay. They kept me totally informed and responded to my inquiries right away. Great service
RRS
11/8/2016
Great experience. Was looking for a specialty hitch drop. Only company that had it available. Service, shipment was perfect.
Robert D
11/8/2016
5 star seller helped me identify the correct hub foe my axle and shipped all the parts I needed quickly
david d
11/8/2016
I love dealing with etrailer.com. This is the second product that I have ordered and just like the first it is everything that I expected. Delivery was right on time and the rack installed in my enclosed trailer very easy. Its been on the job now for almost a week and works like a charm.
Larry L.
11/7/2016
Wow! That was the fastest shipping I have ever seen heading to Guam. Ordering was super easy and shipping was immediate!! Thanks! A++++++
William C.
11/7/2016
Good turn around after placing order.
Mike B.
11/7/2016
Very great product. Excellent care in shipping!! They have great tips and instructions online that helped out as well. Certainly will buy from again. This review was written 1 year after our purchase and everything is still working well as expected.
Jason M.
11/7/2016
Perfect. The part ordered was exactly the right part. The service from etrailer is outstanding. Right part, speedy delivery, excellent customer service.
Steve Prentice
11/7/2016
I bought a st185d13 tire and wheel and they came super fast and are a very good product. This is the second time buying from e trailer and will not be the last.
mike
11/7/2016
Fast friendly service!! Got my products a few days after I placed my order! Great people and great customer service!
Lee S.
11/7/2016
OMG. The hardest thing in the install of this brake controller was putting the screws under the dash. I'm looking forward in using my brake controller this week. The customer service was the best I've experience in a long time. I will be ordering more stuff soon from this company.
rafa v.
11/7/2016
I was able to locate the parts with ease. Add them to my cart and checkout within a couple of minutes... I received the parts from UPS just a few short days later... I couldn't be happier with the whole experience start to finish... I had never heard of this company prior to this purchase. I will highly recommend this company to anyone I know looking for any trailer related needs... thanks again...look forward to doing business again with you in the future.
Jeremy G.
11/7/2016
Excellent help selecting the product I needed and timely shipping.
john w
11/7/2016
Easy to find items on their website. Fast follow up email confirmation, shipping info and delivery. I will use etrailer again in the future.
Dan A.
11/7/2016
Easy install. There is a video with instructions. Quality product. Fast shipping. Very satisfied.
Shayla A
11/7/2016
Received clips within 5 days, just what I needed and installation instructions were perfect and very easy to follow. Thanks, Doug
Doug M.
11/7/2016
Excellent semi-hard-to-find product! You're now my go-to guys for these tires.
Ben Washington
11/7/2016
This trailer light bulb fits my existing Peterson 154A trailer light. And shipping from etrailer was fast, convenient and cheap.
It fits.
11/7/2016
I recently ordered a complete hydraulic disc brake kit for my horse trailer, as I wanted to change out the worn out electric drum brakes with something better. I worked with Carla on getting all of the right parts to make this changeover. She was very helpful and made sure that I got all of the necessary parts on order. I received everything in one shipment and set out to install the brake kits on all four wheels. I ran into a problem with the brake line kit that was supplied by HydraStar...they didn't include the brake lines and fittings for the second axle as was specified in my order, so I had to make a special run to my local auto parts house to get the lines and fitting at an additional cost. I placed a call to eTrailer to let them know what happened and they said that they would have a tech from HydraStar give me a call. NEVER GOT A CALL FROM THEM!!!!!! Anyway, the installation proceeded and all went smoothly after that. It took me two and a half days to do this entire installation myself and I am very happy with the results. I just got back from a 2000 mile trip with the trailer and everything worked perfectly. Thank you Carla and eTrailer for your help and providing good quality products.
Dan Y.
11/7/2016
Received what I was looking for in a timely manner! Great tracking and follow up! Thanks!
Kelly M
11/7/2016
The Plate arrived today very fast shipping. Great company everything arrived perfect. The Plate is exactly what I wanted and expected. Exactly like the picture. Good quality Very good company to do business with.
David J
11/7/2016
Great quality product, excellent service!!
Randy S.
11/7/2016
Excellent turn around time. Received product in two working days. Staff was very helpful with the order. They verified the hitch would fit my vehicle and were able to answer technical questions on the product.
Scott
11/7/2016
Very well built, looks great, the rotating screw covers are cool. I am so glad I found E trailer, I have purchased parts to restore an old trailer, and now a decorative piece for my truck and my experience has been great. Fantastic prices and fast efficient shipping. I have several trucks and two more trailers and E-Trailer is the only place I will shop.
David S.
11/7/2016
Adding additional lights, wanted the same as original. Great product, great company, super shipping. No down side at e trailer.
Scott
11/7/2016
Good quality, timely shipping!
GregF.
11/7/2016
Thank you very much I had trouble accessing the internet your representative was outstanding she walked me through the process, explained the different options for delivery and continued correspondence to make sure I receive my shipping. What a great experience she is an excellent representative for your company Arnie
Arnie M.
11/7/2016
The delivery and service were outstanding.
Earl E
11/7/2016
exactly what I was looking for. Installed quickly and works great.
Dan Keller
11/7/2016
Everything was as it appeared on the web site.
Earl E
11/7/2016
This review isn't specific to the actual product yet, since I haven't even had time to open up the box yet. This review is specific to the delivery...my package wasn't supposed to be here until 11/7, but it arrived three days early on 11/4! Awesome shipping...Under-promised and over-delivered, which is the way it should be! The next time you see my name pop up, It'll be for my review of the installation of the distribution hitch...stand by! Aaron G.
Aaron G.
11/7/2016
Somehow I lost these but a quick google search sent me to etrailer. Ordered, and two days they were in my hands thanks etrailer!
Dale M
11/7/2016
Everything is working great! Appreciate your follow up.
Gary H
11/7/2016
Chains fit perfectly and the customer service was great.
Dan Steed
11/7/2016
I'm glad I found you guys! The battery filling bottles worked real good and they were HALF PRICE of the ones I have been ordering!! I ordered 30 of them for our business. They work better than the previous bottles I have purchased elsewhere, as some of theirs were defective. I will definitely order more of these from etrailer.com when I need some. Oh yeah, thanks for the fast shipping! Don T
Don T
11/7/2016
The staff at etrailer were very helpful. They processed and shipped my order quickly. The replacement handle rod for the stabilizer jack does the job nicely.
Larry
11/7/2016
fast to ship... good price.....
ray
11/7/2016
Fit my needs exactly. Exceeded my expectations. Would purchase another without reservations. Good product and excellent service.
Ted C.
11/7/2016
Have always used this great product. Fast service from merchant.
Mike N.
11/7/2016
Fast shipping. Piece of cake to install. Awesome video of installation. It was spot on. Great customer service on phone too.
Will W.
11/7/2016
Great product, quick delivery. Erickson E-track Wheel Strap With Roller Idler And Ratchet. Had part of one of my straps missing. They were quick to replace the item with no problems. Great customer care service. Thanks
Jeff F.
11/7/2016
Fit just perfect. Bar none the best customer service and you get to talk to a live person here in the US.
Carlos R
11/7/2016
Extremely knowledgeable about their products and what is the correct fit for your car or truck. Great customer service and live up to their word about price matching.
Carlos
11/7/2016
Placed to order on a Monday and received it the following Friday , super fast service.
Rob
11/7/2016
This product is very functional and easy to assemble. The price is lower than other manufactures of the same style item. I will continue to use etrailer and recommend the superior service to friends. Thanks for your follow up after the sale and best wishes for continued success in meeting customer needs.
Joel K
11/7/2016
great service as always. thank you
Howard Beck
11/7/2016
We bought a used Thule Parkway Bike Rack and realized some of the pieces were missing- end caps. We found etrailer on a google search. It couldn't easier- very efficient web site. They shipped the replacement piece and we were very satisfied. I order a few more replacement parts for the bike rack and will continue order parts and items from etrailer. Thanks
Vince R
11/7/2016
The Yakima Fairing for the Load Warrior cargo basket is excellent. It is made really well, looks amazing, and does a great job of directing wind. One of the greatest things about the Yakima fairing is where I purchased it from, etrailer. One of the best places to shop, with excellent service, prices, selection, and care. I highly recommend the Yakima Fairing for your cargo basket and I definatley recommend you purchase it from etrailer, if you want excellence to go along with a great fairing from Yakima! A+
casey
11/6/2016
This is a great replacement. It fit my Thule cargo carrier perfectly. Great pricing and the transaction was excellent. I
ANTHONY A.
11/6/2016
Kit worked perfectly and was very easy to install. Especially after watching the video instructions. Wish all my online purchases worked this well.
Rocky P
11/6/2016
Needed this incandescent backup light for an after-market pickup bumper. LED's are 3 to 4 times the cost. I could not find it at any of the retail automotive stores around, but found it a etrailer.com !! Needless to say, I think I'll be back to etrailer.com for parts for any of the 10 ag trailers I own!!!
A.H.
11/6/2016
I was so relieved that etrailer had replacement keys for our roof carrier. Ordering was easy and shipment was sent promptly. I was very pleased!
Heather G
11/6/2016
Keys arrived quickly and worked perfectly. Tracking information was accurate and updated in a timely manner
Tim
11/6/2016
very helpful, came when they said, and exactly what was advertised and a supper price. thank you very much.
jeff
11/6/2016
I have ordered fron etrailer many times and this is my first review. I have never been disappointed. Thsy have a great selection of top quality products. Buy from etrailer you won"t be disappointed!! Thank you
Patrick
11/6/2016
Nice & bright!! Going to order 2 more. Appreciate etrailer customer service & immediate shipment
Dana
11/6/2016
product was exactly as discribed & packed great. delivered promptly. very nice transaction. THANKS
don l.
11/6/2016
Great product. It took me longer to round up my tools than it did to install. The video by etrailer was a great help. As always, great service from etrailer and their staff. They really do care about their customers. Have ordered my Blue Ox Sway Pro, hitch ball and tekonsha brake controller from them. You can't go wrong with etrailer.
Paul Pannell
11/6/2016
This company is GREAT! My item came so quickly... I was impressed.
Denby J.
11/6/2016
Exact match for a piece that broke on a trailer that is more than 15 years old. We feel lucky to have found etrailer and that they stocked the missing piece.
Joe S
11/6/2016
As expected! A+
Ashley
11/6/2016
Quick service. The part shipped fast.
Spencer c
11/6/2016
Fair price received very fast fit perfectly etrailer has always taken good care of my needs. What you see is what you get. Great customer follow up
Bob R
11/6/2016
This is the second hitch ball that I have ordered from E trailer. I can tell you beyond a doubt that it is a quality product. When you deal with E trailer you will be very satisfied. When it comes to shipping your product George in shipping is the best!!! Thank you
Mike M
11/6/2016
Veey happy with on etrailer.com's on line shopping experience and shipping response was great.
JDS
11/6/2016
Thanks for the great price and fast shipping!
Jerry Reagan Jr
11/6/2016
Was able to get the same USA made coupler for replacement, bolt holes lined up, quick shipping, would do business with these folks again. Thanks Gib
Gib
11/5/2016
Excellent product and excellent service. With a fifth wheel and two utility trailers and a pickup truck I am always needing something and etrailer always comes through
Benny P
11/5/2016
This is not the first time ordering from etrailer nor will it be the last. As usual my package was delivered ahead of time with no issues. Have never received anything from E Trailer that was not as advertised. Special thanks to Shery for all the help.
Benny P
11/5/2016
Just what I wanted. The light went on easily to replace a dull porch light. Way better. Quick ship as always. My favorite rv parts store
Steve
11/5/2016
Very satisfied with your product the mirrors worked out well looking forward to shopping again at your site
Mike
11/5/2016
Good parts always with good prices. Very fast shipping.
william
11/5/2016
Good quality and fast shipping
Greg s.
11/5/2016
Great product good price and fast shipping....
Greg s.
11/5/2016
Everything I have ever purchased from etrailer has been great the prices are very good shipping is excellent
Kurt
11/5/2016
Awesome product! The trouble shooting page is great. Etrailer is the best place to buy parts from. They have installation help on almost everything. I'll come back and "do" recommend Etrailer to my friends.
Rick V
11/5/2016
GREAT PARTS FROM GREAT FOLKS!!!
jim b
11/5/2016
Seems to work fine, it was shipped very fast, the price seemed fair, and the seller provided good email notifications about the status.
Robert Z
11/5/2016
Product was just what I needed and came in a timely manner. Will use this company again !!!
Shane O
11/5/2016
Great service excellent pricing fast delivery thanks George
Ramon
11/5/2016
I will not use the cover until next spring. However, I'm very impressed with your service. Ron
Ron Eaton
11/5/2016
Ordered online and it was delivered quickly and efficiently. It is exactly what I expected and fit perfectly. I would definitely order here again!
Vernon
11/5/2016
Ordered a pad for my running boards. Pad was sent in 3 days of ordering. Will definitely order again. The pad fit perfectly.
Jerry M.
11/5/2016
Ordered yhis as a gift. Came immediately! Great place to order from.
Kathy R
11/5/2016
GREAT PRODUCT, BUT WRONG FOR MY JOB. SERVICE FROM etrailer HAS GOT TO BE WORRYING THE COMPETITION.
TIM
11/5/2016
I was at a dead end street and tried to back up. In the process I bent one of the arms on my Blue Ox hitch. Etrailer sent me a new one which I quickly installed. I am very pleased with the product and especially etrailer's responsiveness.
Dennis L.
11/5/2016
excellent service by this seller
Chuck
11/5/2016
Excellent customer service. Received my order earlier than expected! 5 stars.
Dexter
11/5/2016
Received exactly what I ordered and very well packaged. I replaced these slipper springs the same day as they arrived and they fit perfect. Even with standard shipping my parts arrived earlier than expected. Billing made simple. Will definitely use them again for future purchases.
Jeff Martin
11/5/2016
Great service! Quality parts!
CptCrunchie
11/5/2016
price was very fair, timely delivery, haven't installed it yet but it should fit what I was looking for very well
Greg M
11/5/2016
These were on back order from the factory for several months. Many retailers would have cancelled the order and asked customer to submit another order at a later date. Etrailer was diligent in the order tracking and sent me email after email on the status of my order until it finally arrived at my front door. They never gave up on my factory back order so I never gave up on them. Thank You Etrailer - and especially Erika for her many follow ups.
Tom Ellis
11/5/2016
My trailer tires arrived as promised,I won't be installing these til spring. Etrailer is the only place I will shop for all my trailer need, fair prices and fast delivery and Great Customer Service
Art D
11/5/2016
Excellent service, fast shipping and overall exceptional customer service.
Happy bike guy
11/4/2016
I have used etrailer many times, great products, great pricing and fast shipping!
Chris B
11/4/2016
Super fast shipping. Haven't used it yet.
Mike M
11/4/2016
Got the pads Wednesday put it Friday. Thanks
Warren S.
11/4/2016
Great customer service. The item I ordered was shipped the same day. I was impressed with the etrailer follow-up to make sure I received the product. Definitely will order from etrailer.com again.
Thomas C.
11/4/2016
etrailer provide a prompt delivery of Thule's pin at a very reasonable price.
David Hudgins
11/4/2016
Got here quick,appears to be of good quality --installing saturday
Pete F
11/4/2016
great service
butch
11/4/2016
Ordered 3 vents and all arrived on specified date. Appeared to function properly as I have yet to install one. I have replaced several vents of different makes and these seem to be constructed as well as the others. Price was reasonable and I would order them again. Service was great
Dave L
11/4/2016
Fast delivery and right part.
Robert O
11/4/2016
Customer service was excellent , delivery was prompt and the product was in good shape. We have not had the product installed yet. Thank you
Tom E
11/4/2016
Ordered on Tuesday and received them on Friday, great price and will be using etrailer.com again. Positive experience!
Billy H.
11/4/2016
Have not used item yet. But fast delivery
Ron E
11/4/2016
Have not used item yet. But fast delivery
Ron E
11/4/2016
Great chains. Quality looks awesome. Haven't used them yet. Great service and expedited shipping!!
JT
11/4/2016
Thank you etrailer.com, you had what I wanted and shipped it out faster to me than I had asked for. Great work, your web site will be the first I look at from now on. I hope I never have to use my tow hook, but now I have one. Thanks again!
DougPueblo
11/4/2016
It is what it should be....satisfied and thankful that etrailer stocks parts for Thule. Thule's wed page is a disasted....etrailer saved me.
stan
11/4/2016
Great customer support
Jim S
11/4/2016
As always...packaged professionally and received promptly. Very satisfied and will continue to do business with etrailer.
Don T.
11/4/2016
Customer Service at etrailer was excellent as always. I had originally recieved two the Torklift turnbuckles but the eyebolt in one of them was frozen, probably cross threaded when assembled. etrailer sent out a replacement immediately. Thanks etrailer!!
Borregoman
11/4/2016
Needed to replace side makers on my 5th wheel, as most of them were cracked, or broken. Purchased new ones from etrailer, and they fit perfectly!!! No new holes to drill either!! Thanks a lot!!
Bob B.
11/4/2016
Ashley, thank you so much for all your help and helping me get the items I needed to be able to go on my trip as planned. I would not of felt comfortable going on my trip if I didn't have those items to protect my generators from being stolen. Thank you again Eric
Eric
11/4/2016
Great locks and great company would buy again from them
Kevin G
11/4/2016
VERY SATISFIED WITH THE PRODUCT AND FAST SHIPPING THANKS
DAN
11/4/2016
I ordered more parts (lights for my motorcycle trailer) than really needed but now I have plenty of spares. These parts were exactly what I needed and were very reasonably priced. The shipping was quick and the order was filled correctly. Great Job !!!
Brian J
11/4/2016
Great product, great service. I will order from etrailer again.
Kevin
11/4/2016
good light great place to purchase from
Micah B.
11/4/2016
Light work great. Look nice and are bright. etrailer.com is great to work with and have great products.
Micah B.
11/4/2016
Ordered 2 trailer tires/ rims from etrailer. The people at etrailer are always helpful and professional. Great price, Free shipping, Arrived on time. Will always order from etrailer. Thank you Kevin northern ca.
Kevin M
11/4/2016
Arrived quickly and exactly what was needed
Jennifer
11/4/2016
I ordered these spindles over the phone with the help of a nice representative. I was repairing a 26 year old homemade trailer and didn't know many of the exact specifications. The sales rep. patiently helped me out and found exactly what I needed. I have ordered from this company before and they have always been helpful after the sales with technical questions. I usually try to buy locally so I can utilize technical support if needed for a purchase, but eTrailer provides that convenience.
Ian
11/4/2016
All the parts that I have order have been great. Now I know were to get all my parts. Your are on my favor lists. Thank you Cheryl
Cheryl
11/4/2016
Wow! This is a quality jack for the price. I just needed a simple, light duty jack as a replacement for the original one on a small cargo trailer. Even thought its weight rating was the same as the original, close inspection revealed that is constructed of noticeably heavier components. It was a direct replacement except for some minor fitting through the existing hole in the "A" frame trailer tongue. I am a returning customer to etrailer.com and will continue to do in the future. As far as I am concerned, they set the "gold standard" for the way online businesses should operate. They make the whole buying process (product selection, payment, shipping, etc.) simple and user-friendly. Way to go etrailer!
Ben R.
11/4/2016
Perfect. shipped when stated and arrived packed excellently. As promised all good.
S Mark
11/4/2016
great
les gillett
11/4/2016
The parts I bought for repair fit perfectly and worked properly after the repair. Thanks for supplying me the parts.
John M.
11/4/2016
good sturdy vent, well made, best price I found, service was good, received right away
do_little
11/4/2016
The wheel cylinders arrive on time and fit correctly. They are working properly.
Lee L
11/4/2016
It was amazing experience dealing with sales, very helpful, amazing delivery service and best of all was the product was so easy to install. Thank you very much Etrailer Jack
Jack C
11/4/2016
Exactly what I needed. Timely delivery. Glad I found you!
Tom K.
11/3/2016
Reasonabe price, parts fit well, glad etrailer had replacement parts. Very fast service. I will look to etrailer when I am ready for a new bike rack.
Ben R.
11/3/2016
Was easy to install per the instructions given with product. Good ordering process and delivered as promised.
Rayford B
11/3/2016
Was very pleased with my purchase from etrailer.com. The website was easy to use, I was able to find exactly what I needed and my order was shipped in a timely manor.
Jason D.
11/3/2016
Thanks etrailer , Quick service great prices ! Jim
Jim S
11/3/2016
Good selection, good quality , reasonably priced...received in timely manner
Donnie J.
11/3/2016
Great tail lights, the price you can't beat and fast shipping too I definitely will be back if I need more parts thank you so much
Robin G
11/3/2016
Product is exactly as expected and delivered extremely fast. Very satisfied customer.
Rick R
11/3/2016
Outstanding price, very fast shipping, and top notch quality parts. I put the new galvanized hubs together with fresh grease, and they went together and installed perfectly. Overall experience is that e-trailer...George and company...are the best trailer part seller I have encountered in rebuilding several boat trailers over several years. Highly recommend! Will be using them again. Thanks, CWW
Chuck w, Aiken, sc
11/3/2016
Install was a breeze!!! Good product, Great price, EXCELLENT SERVICE!!!! Will do business again!!! Thank you!!!!!
Gary
11/3/2016
a good deal, fast shipping, no gimmicks.. thanx guys
Pat G
11/3/2016
Came quick. Looks good. Fits exact
Chris o
11/3/2016
Quick shipping. Quality product. Highly recommend.
Sue
11/3/2016
I just received the jacks. They appear sturdy enough. I hope so since I won't be able to install them for at least another week or so. Then I will know if they are a good value. Shipping was fast and the price seems good.
LJ
11/3/2016
Good service, fast delivery. Will order again any parts that may be needed
Richard Roberts
11/3/2016
Super fast shipping and awesome product. Theirs company rocks!!!!!!!
Tony M.
11/3/2016
awesome product, fast shipping. i chose etrailer because you have the best images/ descriptions and videos. awesome service. dont hesitate to order from these guys.
bill vogt
11/3/2016
Item was as described and fast shipping.
Thomas D.
11/3/2016
Very happy with the service that you guys provide, thank you
Felix ramos
11/3/2016
Originally ordered a different brand of tail lights, but unfortunately one side was back ordered which would have delayed my shipment enough to put me pass my deadline to have my trailer ready. Rebecca at etrailer.com worked with me and suggested these Optronics lights as an alternate. She had them shipper out that day and they arrived quickly and in great shape. this vendor offers exceptionally good customer service and very reasonable pricing for all of your trailer needs. Will definitely be using them again for any of my trailer part needs.
WayneS
11/3/2016
This is the second ladder rack ordered from Etrailer. It arrived on time and in good condition. Easy to order and arrives on time... What more can you ask for?
Jeremiah D.
11/3/2016
Arrived extremely well packaged and exactly as advertised! Well done. I Will purchase from etrailer.com in the future. Highly recommended!!
Darrell
11/3/2016
etrailer is an excellent vendor, repsonsive to the order and delivery of the products. Everything I have received has been exactly what I expected from the web site. Good Company, try it for whatever you need.
Steve L
11/3/2016
Completely satisfied with the product and the whole experience from ordering to receiving to installing. I was surprised that the product perfectly aligned with the predrilled holes on my vehicle. Start to finish, I had the hitch installed in less than a 1/2 hour!Amazing company....amazing products!
Dave S
11/3/2016
Great item and fast shipping
Jodi
11/3/2016
Thanks for the follow up, I just re-ordered from a E-Trailer a few days ago. The service is great.
Wade S
11/3/2016
Wow! Good business is where you make it. Yes, your products, as well as your service, were perfect! Thanx for asking.
Tian C
11/3/2016
The products are fine. Recently,I purchased a hitch to attach the bike rack. Everything arrived complete and in good order.
Rick
11/3/2016
Very good product, and the service from sales rep was very nice and professional in the needs of my order
Boat buddy
11/3/2016
Great parts excellent price and the very best service ... you just can't beat it !!!
Scott w.
11/3/2016
Excellent customer service, best your going to get from an Internet company
Mike C
11/2/2016
What a great experience. I had a blow out while traveling on the interstate. I couldn't find the wheel bolt pattern anywhere so I looked them up and they had exactly what I needed. Great price and I had my replacement delivered to my door free shipping and very quick. I am very satisfied and would highly recommend etrailer.com to anyone. Thanks Jim
Jim B
11/2/2016
All of the products we have ordered are of top quality and if the service was any better, the products would be shipped before the order was placed. We really like doing business with this company and have given them repeated business. It just doesn't get any better than this.
Sandra W.
11/2/2016
Just what I wanted and the price was right
Great
11/2/2016
Ordered a pile of stuff to do a complete trailer rewire.... all was perfect!! I'll be back for my next project!
DeeBee
11/2/2016
product as advertised Fair price with good shipping. would buy from etrailer.com again
lLarry B
11/2/2016
Product was very fast to ship. Exactly as ordered and very very friendly service. E-trailer will be a go to for me. I found them on Google.
Kevin S
11/2/2016
great products, fast service ,good prices, what more can you ask........
chris f.
11/2/2016
Product is exactly as described and was delivered promptly. I would not hesitate to order from etrailer.com again.
Chuck
11/2/2016
Shipped ahead of time and product was just as advertised. I will post pictures of my camper with leveling and anti sway hitch soon. Customer service was great--seems like a family owned business that actually believes in what it makes and wants all customers to be informed and satisfied.
Jack
11/2/2016
All parts, anytime
Sharp, G
11/2/2016
Again the value was what brought me back to ordering this hub. Also quick shipping and great communication helps me put etrailer at THE top when I've got a need like this. Thanks again! Hope to upload pictures soon.
Dwight B.
11/2/2016
This is my second order for this spring and I couldn't be happier. The price is very good for what you get and it serves a perfect purpose for the trailers I build. It's also nice having the people at etrailer to communicate with when you've got questions. Looking forward to my next order!
DWIGHT B
11/2/2016
great personal customer support, very quick ship and great products. Thanks
Bob Whiteaker
11/2/2016
Installation was easy. Great customer service.
James B
11/2/2016
It works and fit just like I expected , use it weekly , couldn't ask for anything better, thank you for your wide variety of service and products
Shane M
11/2/2016
E Trailer always exceeds expectations. The parts are always available and high quality. Extremely pleased with customer service as well. Always willing to help!
Parts Dept
11/2/2016
It's been a year now and all I can say is that etrailer has provided me with the product(s) I need for a multitude of different jobs/projects... They feature in depth inventory, great specs./description, high quality at a good price, prompt shipping and all round EXCELLENT service... I can ask for nothing more, thanks.... Sam
Sam VanNorte
11/2/2016
I ordered several items for my boat trailer to replace the springs and renew the related hardware. There was a little glitch, as the springs were sold out in inventory. The etrailer staff quickly advised me of this issue and offered alternatives. However, my order was shipped was shipped within a few days and arrived as ordered. I will definitely use etrailer again.
Dennis G
11/2/2016
Exactly as ordered. Shipped immediately. Great price. Excellent customer service. I have ordered from e-trailer MANY times over the years and have been 100% satisfied every time in every way. I have referred MANY people and all are just as happy.
Bob B.
11/2/2016
Received my item in good time, works great! Thank you etrailer!
Matt W.
11/2/2016
I ordered the product in the afternoon and was informed it shipped the very next day. How can you ask for better service than that? The product was packed carefully and arrived in perfect condition. Thank you very much.
Mike M
11/2/2016
Delivered as expected.
Al.p
11/2/2016
Like that the internal parts are brass. Should make for long use. Like the efficiency of etrailer.com in completing my order in promised time.
Robert L
11/1/2016
Extremely happy with both the product and service. Could not ask for a more.
Bob W.
11/1/2016
Excellent pricing and shipping
Scott S
11/1/2016
Great prices .Fast delivery
Brian S.
11/1/2016
Product was good, communication was fast,, recommend to all!
Ed S.
11/1/2016
I found etrailers website easy to navigate for the product I was looking. Each product provided it's own rating, so I was able to choose the bike rack that fit my vehicle and was affordably priced. The bike rack was shipped ups, who delivered the box the an out of sight location. The box sat in the rain, I contacted ups, who picked up the box. etrailer was great to deal with on the replacement. I would definitely check for future products.
Stewart R
11/1/2016
I order a lot of items from your co. and they are always top notch. Usually I speak to one of your customer service people and they are always able to guide me to exactly what I need. You will always have me for a customer.
Roy H.
11/1/2016
Product was exactly as presented on the web page. Delivery time was 2 working days. Couldn't ask for anything better.
P Denney
11/1/2016
I got the item I ordered in fantastic time. Your service is wonderful. I will definitely order again when I need something for my rv.
Leon S.
11/1/2016
etrailer has always provided parts in fast action
tom smith
11/1/2016
Excellent service
Jack R.
11/1/2016
Excellent product and service. Will buy from them again and again
Jack R.
11/1/2016
Quick process and fast delivery.
Chuck S.
11/1/2016
Sorry I bought them for spares incase I break down. I did install two a couple weeks ago but they haven't been on the road long enough for me to evaluate. I am impressed by your companies follow up.
Matthew K
11/1/2016
Received my replacement parts for a luggage rack for my vehicle within three days which I thought was great. Had a question on installation and had to call for assistance. The representative was very helpful and made informed suggestions on my installation. I will not hesitate using etrailer in the future and I would highly recommend them.
Doug Boudreaux
11/1/2016
all is well thanks for checking in, I'm very satisfied ,when I need more parts I will contact you again.
Isaac G
11/1/2016
I'm very pleased with everything I've ordered from you and anytime that I need something for my trailer I will definitely order from you. Everything is always met the standards that I figured it should.
Gary B
11/1/2016
Love them! You guys are amazing thank you so much!
Jenny E
11/1/2016
This is my second order from etrailer in 30 days and all was right on time. Even when there was a little delay due to the manufacturer, etrailer communicated with me extreme well.
Chuck C.
11/1/2016
Aloha to whom concerned: I had broken me railing foot on my Thule rack do to strapping plywood down on a windy day. Driving with this headwind was just to much for the rack. I found etrailer online, found the parts and placed the order. Everything else was clock work. Factory Thule parts showed up within the week, easy to replace and I was back in business. Living on the Big Island of Hawai'i, This is on heard of. When I first broke the railing foot i thought I was up a creek with out a paddle. I thought I would have to buy a whole new system from a local dealer (if I could find one). Then wait 6-8 weeks for it to arrive. This is how it usually works living on a island in the middle of the Pacific. When I was able to order the parts at very reasonable cost, have them in a week, & installed with in 20 minutes. I was a happy camper. When I need any trailer or other truck accessories parts, I will go to eTrailer.com Thank you & aloha Daniel T. Goodwin
Daniel Goodwin
11/1/2016
great products fast shipping everything I need for my trailers, thanks Demetrios
demetrios f
11/1/2016
...nice bike rack; excellent etrailer.com communications and service in exchanging the YAKIMA for the incorrect THULE rack initially received. RON WOODS
Ron S
11/1/2016
Great pricing, fast shipping.
Curtis G
11/1/2016
You had what the repair shop said they couldn't find. Great job Carl
Carl G.
11/1/2016
I ordered a hitch and it came quickly. I am pleased. I can always call if I need to change anything.
Bill
11/1/2016
Fast shipping. No damage to product, nothing missing. I would order from etrailer again.
Kevin J
10/31/2016
I spent more money at my local fleet market store buying lights that didn't fit. The trailer lights I bought here were no more money WITH shipping and fit perfectly. I have saved this site in "my favorites" just in case I ever need to do this again.
Jim M.
10/31/2016
Great product but even better customer service!
Mark W
10/31/2016
Correct item delivered in a timely fashion. Well pleased with my purchase and the others I have made in the past.
Texx
10/31/2016
Product arrived on time. The jack was an exact match the came on the trailer 20 years ago. I did not have to modify it in anyway. Was installed in less than 15 minutes. I found the information and tutorials on the website accurate and helpful. Customer service sent updates on the progress of my order. I was able to track the package from start to finish with the link they provided. I will definitely use Etrailer in the future. Thank You
Bob S.
10/31/2016
Taillight for boat trailer. Good description of product, fast delivery, and worked as described. Will definitely do, plus recommend, business with them in the future. Thanks Lance
Lance H.
10/31/2016
Excellent service! Received my parts in the mail FAST! Parts bolted together perfectly no hassles or problems!! I will FOR SURE use this company for all of my future needs!!
Greg
10/31/2016
This product is just what I wanted and well made. Customer service was great and shipping extremely fast. Thanks
Mike E.
10/31/2016
etrailer had the parts I needed which I was able to quickly find due to their excellently detailed web site. Quick shipping and very reasonable prices had me sold that these guys are a great resource that I will be sure to use in the future the next time I need similar parts for my bike racks etc. Great prices on the OEM parts I needed and very quick delivery A1 all the way.
jlipsky
10/31/2016
Web site easy to follow. Product shipped quickly and arrived on time. Will use this service again. Thanks' for the quick service.
Larry
10/31/2016
Great products, prices and excellent follow-up. Very Pleased and will order again.
FrostyP
10/31/2016
Salesman was very courteous the product arrived on time and was exactly what we ordered what more could you ask for .
Paul Stone
10/31/2016
Just had these tires installed on my travel trailer this morning. They look great and hopefully they will be very serviceable. Service from etrailer was awesome!
Brad N
10/31/2016
Received in a very timely manner with great communication throughout the process. Although we haven't used them yet, I am certain the customer support will continue to be stellar and will not hesitate to contact them or purchase from etrailer in the future.
Frank B
10/31/2016
Very helpful from ID'ing the correct tire to getting the tire. It actually arrived a couple of days early. I was very pleased in dealing with the folks at E- trailer. Very good at what they do. As an example, since my shipping address and billing address were different they called to confirm everything was correct. I was very pleased with the quality of service and attention to detail.
Frank D
10/31/2016
New hitch pins work better than the OEM! Thank you Jameson!
Michael W.
10/31/2016
Product arrived in timely matter and just desribed in page very well satisfied with service and product
Kevin tolly
10/31/2016
Item was exactly what I needed. Reasonable price and delivered within a few days. Good response to questions I had. Recommend this product and this company.
Jeff N.
10/31/2016
Raw parts are shipped on time and are clean. Web site is easy to navigate and order parts. Very satisfied
Glenn t
10/31/2016
just what i needed good price fast delivery. Thank you
Geoff R
10/31/2016
Harness worked great on our 2016 CRV. Only problem I had was not knowing there were two fuse panels, one under the hood and one under the dash. After I found the place to put the fuse into, everything was great. Very good product and top notch service from etrailer.com. Would definitely buy from them again.
Tomcat
10/31/2016
Great fit and original replacement. Fast shipping. Will use you guys again.
Michael P.
10/31/2016
All was deliver in time an its highly Appreciate I will use your service In a heart beat thanks to all that made it happen
Raul mercado
10/31/2016
Prompt Service . Excellent customer support.
Joseph
10/31/2016
Hub assembly arrived as described. They fit as they should, and were very easy to install. The guys at etrailer.com helped ensure the parts were the exact replacement for the parts I wanted to replace. Great service, fast shipping, and great pricing. I would buy from etrailer.com over and over and over again.
Matt L
10/31/2016
great everything!
Jacob F.
10/31/2016
Shows two day shipping and it was here in one day, I was very impressed.
Dan
10/31/2016
Great site, customer service was extremely knowledgeable helping me find the parts I needed. Everything was shipped quickly, and I received exactly the items I needed.
Mark
10/31/2016
The product is great. Everything came when it said it should.
Josh
10/31/2016
Quite the bargain. Everything looks to be well made, and at a price that can't be beat. Overall, eTrailer is my go to place for trailer parts.
Jon G
10/31/2016
Exactly what I needed and very prompt delivery.
B.F.
10/31/2016
pat was a great salesman, very help full. had my hitch and bracket kit in 2 days. super fast, best prices around.
garry t.
10/31/2016
Fit perfect, fast shipping
David t
10/31/2016
have never been disappointed with anything I've ordered quality was always excellent
frank b
10/31/2016
Item as described. Delivered when promised.
John M
10/31/2016
I have `bought several things from E-etrailer and have been very pleased with both quality and shipping. I would not hesitate to buy in the future.
Mike S
10/31/2016
Easy to install and wire up to the existing electric brakes. I have not gotten a chance to try these out yet, but I'm sure they will improve my stopping ability!! Thanks E-Trailer!!
Dennis M.
10/31/2016
Products arrived on time and were high quality. Have ordered from here once before and have not been disappointed.
K-Todd
10/31/2016
Great trailer brake. Works perfect!! Etrailer is great company to order from. Fast shipping and polite employees.
Keith W
10/31/2016
The customer service was great. They helped me pick out a hitch that suited my needs. It was shipped fast and free. Installation was a breeze. The quality is outstanding. I have a KZ Vision V20 RBS travel trailer.
Ronnie S.
10/31/2016
Product was exactly what I needed at the best price. Fast shipping. A+ job etrailer.com!
Brandon D.
10/31/2016
Great product and price.
Eric
10/30/2016
Easy site to navigate with instructions, quick delivery and was exactly what I needed and reasonable prices
Karen C
10/30/2016
I ordered the replacement tailgate end corners for my Extang Tonneau cover on Sunday received them Thursday with the standard shipping. I received exactly what I ordered at half the cost of other web sites. I will keep etrailer in mind for future purchases.
Chuck L
10/30/2016
Easy ordering, fast shipping! Love me some e-trailer! Great business!
Jerry t
10/30/2016
Great Experience With My Purchase! I shopped for trailer lights for my Mastercraft trailer, both online and at Walmart. It turned out eTrailer was almost half one third less than retail stores. My delivery took just a few days. I'll gladly use trailer again.
Michael L.
10/30/2016
Light worked great, just like OEM on a 12 yr. old trailer. Great service and quick shipping. Didn't get beat to death on shipping cost either.
BILL
10/30/2016
Luckily I haven't had to use the tire chains, but they are as advertised and appear to be very sturdy. Shipping was faster then expected and the customer service was awesome!
Chris M.
10/30/2016
Fast service, careful packaging.
J
10/30/2016
It took three suppliers but I finally found a grease cap that fit from etrailer.com.
John S
10/30/2016
product as advertised. arrived timely. i would order from this site again.
mmm
10/30/2016
Good products ,Good service, Fast delivery!!!!
Michael Scott
10/30/2016
Arrived as promised, and in good condition. Excellent customer service.
bert d
10/30/2016
I purchased an old RV and have been fixing it up as a permanent residence for my son. I love tiny living. The vent covers fit perfectly, were affordable and easy to install. The service was great, fast and efficient shipping, and the followup by etrailer was thoughtful and on point. I enjoyed the experience of doing business with etrailer.
Merridith W.
10/29/2016
I purchased a hardware/bolt package to install a used hitch and the light connector kit. both items arrived in a timely manner and I installed the hitch assembly and light connector as per the videos for my vehicle in about 2 1/2 hours. I am a 1st time customer and be assured when I need trailer parts, etc. I will come back to etrailer.com.
bob w
10/29/2016
Items arrived fast, parts are perfect. Thank you
Bob R.
10/29/2016
Customer service as extremely helpful in making sure I got the right product. I received he item quickly. Thank you.
Tod R
10/29/2016
The product was well priced. I received them rather quickly considering I used regular shipping. I will not hesitate to use etrailer the next time I need parts or material.
Howard
10/29/2016
I'd recommend them. Reasonable pricing.
Steven M
10/29/2016
Very easy to install they look like the will last for a long time also shipping was really fast to thanks for that
Mike Freeman
10/29/2016
Ordering was easy and fair pricing. Would buy from there again
Scott Stolinas
10/29/2016
Good product and fast service!
Gary W.
10/29/2016
Product arrived in great condition
Scott
10/29/2016
Great product, fit perfectly and easy to install. Fast delivery and great service.
Kathy M
10/29/2016
Arrive early, Fit properly, Look good.
Lee L
10/29/2016
Excellent company. Fast shipping. Parts were as stated.
Mark R
10/29/2016
Thanks for the caps. This was the only place that had the replacement cap for my jack. I really appreciated the way you guys kept me updated because it was out of stock and on back order. You have one of the best customer service dept. that I have ever dealt with !!!!!!!!!!!!!!!!!!!!!
Otis B.
10/29/2016
Very quick ship and delivery; competitive pricing, good quality; very good customer service
George D
10/29/2016
love all of the products that I have ever purchased from you.
Peter McGrath
10/29/2016
VERY FAST received across four states in two days ,nice prices will deal with in the future
Chuck K
10/29/2016
I am a first time user. Found old trailer of my dads in the woods hadn't been move for 30 years. Got it out decided to fix it up. Tires were shot. Started searching for used tires and rims. Found that most had used tires a close to new tire prices and no one had any good rims. So I googled and found your site. I really like your site. Straight forward, easy, and informative (very important). After viewing the "how to video" and measuring the old rim, I placed the order (free shipping made the deal). The rims arrived within four days by ups. Took them to my local tire guy had new tires mounted, put them on the trailer and am now using the trailer. The rims look great are heavy duty and were at a very reasonable cost. Check back with me in a few years to see how they are doing and I will let you know. This is more of a review of E-trailer and the process. I am impressed, and looking at ordering some other items for another trailer that needs work. I also have told everyone I know about E-trailer and how easy and professional this process was. Keep up the good work and I look forward to doing business with you in the future.
tom a.
10/29/2016
A great place to shop! Very nice customer service people - quick shipping.
Steve P.
10/29/2016
Response was great. Parts fit. I think you people know what you are doing. THANKS. ROY H
ROY H
10/29/2016
This place shipped fast and product arrived sooner than I expected! The item was exactly as described and packaged very well. I would recommend etrailer.com to anyone building or repairing.
Jeremy F.
10/29/2016
Great service, fast shipping and good communications.
bill mck.
10/29/2016
Everything worked out perfectly! Very fast shipping.
Conrad S.
10/29/2016
Great sales staff ready to assist your every question!
Pj
10/29/2016
All the products ordered arrived when promised and were exactly what I ordered
Angel O.
10/29/2016
Immediate fast shipment and delivery. Fit perfectly as anticipated. Can't ask for better service!!!!
Tom SKP
10/28/2016
Just purchased your basic hitch and its exactly what I needed. As always the products and the customer service are second to none. I would recommend this site to anyone and everyone who is looking for quality of products and peace of mind with entire purchase. A+
Mark A.
10/28/2016
These tail lights are perfect and exactly as presented. Additionally, etrailer got our order to us promptly. I'll certainly consider etrailer for my future needs.
Tami A
10/28/2016
Extremely fast shipping, product just as described.
gau
10/28/2016
Great website, great customer service and great follow up. Thank you for making this a good purchase experience. This is the kind of experience that will earn my loyalty to you. I will certainly look at etrailer first for future purchases.
Ted L
10/28/2016
worked as promised. satisfied w/service.
brad e.
10/28/2016
Fast Delivery. Easy web page. Great service
Alan
10/28/2016
Excellent service!
Joel
10/28/2016
Great service could not ask for better service .thanks again
Dwane
10/28/2016
great product, great price.
kurt g.
10/28/2016
What else to say but great service and super fast fulfillment and receipt. And this was for was a few inexpensive washers. WOW!
Mitch
10/28/2016
Order was shipped promptly, product was exactly what was promised, I would use them again if need be.
Brian J.
10/28/2016
looks great fast shipping will buy my trailer parts in future great job
Doug S.
10/28/2016
Fast shipping. Works perfect. Fair pricing! What more could you want?
Thkey143
10/28/2016
As advertised. Quick shipping. Helpful on-line support that help me select the correct equipment.
John
10/28/2016
Thanks for the expert customer service. Part was as expected.
Louisiana
10/28/2016
I was glad to be able to find the exact replacement lights for my motorhome. The service was excellent, and shipment was fast. I now have etrailer on my favorites list and will do all my orders from them.
JimR
10/28/2016
The item that I purchased arrived promptly. The instructions were easy to follow so the installation took no time to perform. I had previously purchased another item from e-trailer and was highly satisfied with that purchase. if I need any additional items for my vehicle I will certainly check to see if e-trailer has the article.
John P.
10/28/2016
Product arrived quickly and in perfect condition. No issues here.
MarkT
10/28/2016
thank you for the service
Ron Thompson
10/28/2016
Great tire/wheel at a excellent price. Working well for me. Great service and speedy delivery. Very impressed.
Richard T
10/28/2016
Took 2 days from being ordered. And 15 minutes to install. I am extremely satisfied
Tom P.
10/28/2016
I like these guys. First, their web site is the best for wheels and tires that I've seen. Second they answered my questions promptly and accurately (Email) --- helped out a lot. Third, they had exactly the right wheel/tire combo for my trailer spare -- at $50 cheaper than what I'd previously been quoted ... with free shipping. Wheel/Tire arrived about 2 days later, and fits perfectly. I'm a very happy customer!
Texas Connection
10/28/2016
Great part at a great price and the best customer service around. I love shopping at etrailer.com
Travis D.
10/28/2016
Ordered my parts and they came as I was told, the parts fit perfectly. I will for sure order from etralier when I need to.
Anthony
10/28/2016
great service quick shipping
cliff
10/28/2016
Excellent product and fit for a rare and old axle. The quick response to my email questions saved the day.
dick
10/28/2016
light was just what I ordered and as shown on the website. was delivered when it was supposed to I would use this company again for my trailer part needs thanks for the good service
Barry J.
10/28/2016
I got the correct part the first time with courteous service and timley delivery. Couldn't ask for more.
Spike T;;;;:::::
10/28/2016
Looks great....Fit great...Can not wait to use it....Fast no trouble shipping and on time
Rob Rice
10/28/2016
Installed today was very simple and I'm extremely satisfied with product. Also plan on ordering an additional set of racks soon. Thanks Mike at M. A. Valcourt Contracting
Mike
10/28/2016
Cathy was very helpful and completed my order in a very kind and professional matter.
Michael
10/28/2016
The product was as described, pictured, exactly the part I needed. The surprise was this part was very reasonably priced. I have ordered other parts from this company because of their courteous & professional help, the easy and expansive website and immediate assistance when I have called with additional assistance.
Tommy
10/28/2016
It's great to find a company that provides customer service that goes above and beyond!!! eTrailer has always exceeded my expectations on timely product delivery, 24/7 customer service, and quality product. Keep up the great work team! Cheers...
Michael H.
10/28/2016
Product was delivered quickly and not damaged. The Blue Ox parts are great and as described. Purchase was very easy and the process of finding the part with both a good price and description will make come back to etrailer in the future.
K. Murphy
10/28/2016
Parts were delivered even earlier than expected. I am very impressed and will use etrailer.com in the future as well.
Mike C.
10/28/2016
As always Etrailer promptly gets orders out and follows up with customer
Gary M
10/28/2016
everything came as ordered in a timely matter
Ron Dahl
10/28/2016
Once again, great products and fast delivery!!!
Mark H.
10/28/2016
Great replacement part. Thanks etrailer for carrying spare parts.
crod
10/27/2016
Perfect as always!!! That's the reason, I and my staff, have exclusively used etrailer for four+ years!
Mako
10/27/2016
I had searched all over the internet for this item and etrailer.com had what I was looking for at a great price. Shipping was fast too, and it came in its original packaging. I would do business with them again.
Terry B.
10/27/2016
Totally satisfied with this product. It was exactly what I needed to stop the hitch rattle. I discussed with the tech department my problems and my application. This was the answer. Installation only took minutes, problem solved !!!
R Simmons
10/27/2016
Very nice hitch cover. Lights are very nice and bright. Adjusting for receiver size was easy. Looks great! Fast Delivery as usual, I trust etrailer to always send the correct product.
Matt M.
10/27/2016
Great company to get parts from.
John
10/27/2016
Description very accurate and products arrived in great shape and ready to install. Shipping was very fast and E trailer sent great emails to ensure I knew the status of the order at all times. A great company to work with.
John
10/27/2016
on top of having a great product, you have professional people handling this great product. thank you for all your help. It has been a pleasure doing business with you
lashley
10/27/2016
Thule redesigned their bike carrier lock. This original bolt and lock are much superior and available only from etrailer. I hope they have more for others like myself in need of replacement parts for older thule carriers.
Ken
10/27/2016
Service was excellent. Product is of high quality. Look forward to doing business in the future. Thanks, Donnie
Donnie S.
10/27/2016
SUPER FAST SHIPPING
EDJ TOOLS INC
10/27/2016
Very pleased with the service and delivery time with etrailer.com. Product exactly as ordered and very well made. Highly recommend etrailer.com.
Bryan P
10/27/2016
Just what I needed, prompt service and delivery.
Thomas W.
10/27/2016
Very pleased with my experience with trailer.com. No hassle ordering and a quick delivery. Product was exactly as I ordered and very well made!! Would highly recommend etrailer.com
Bryan P
10/27/2016
Being a new boat owner I was quickly overwhelmed by what I didn't know. Re-wiring, re-lighting my trailer was my first project. etrailer has a wide range of products, but most important to me, was their added product information and instructional information which helped me make the right selections to get this done. Add to that is their very competitive prices. etrailer will be my go to source for my future trailer needs.
Mark R.
10/27/2016
etrailer never fails me. Have always the right parts I am looking for in stock with fast delivery. Keep coming back for all my trailer needs.
Wayne H.
10/27/2016
Very easy to install and as usual, always a pleasure to deal with Etrailer. Their videos are a fantastic plus. They explain everything in great detail. I have purchased vehicle hitches, wiring systems, trailer wiring kits and a braking system for my towed vehicle. I always go to Etrailer first as I am confident in their pricing and educational info.
Frank A.
10/27/2016
Exactly as advertised, fast and easy shipping. I have ordered several different items from etrailer and have been satisfied with all the items. Great job!!
D Rod
10/27/2016
great quality, fast shipping and reasonable cost. Very knowledgeable customer support. Recommend highly.
Ron P
10/27/2016
Great experience! I contacted etrailer help desk, instant reply to my question. I ordered a complete hitch with extra parts, it came the second day! Amazing service. If you are looking for anything to do with any of the products they sell, you will not find better service anywhere, and with free shipping, I doubt if you will find a better price.
Paul M
10/27/2016
Very good product for the cost. Best part was etrailer had what I needed. Keep up the good work, I'm sure I will be ordering something else soon . Thanks again, Larry S.
Larry S.
10/27/2016
etrailer is the best!! I ordered tires for my trailer in the morning and they were shipped almost immediately. I have them now and I couldn't be more pleased. I would recommend them to everybody.
Dou P.
10/27/2016
Tire and wheel assembly received as described and well packaged. I can't remember every being disappointed by an e-trailer order!
Dan
10/27/2016
Great product,great customer service.
Viktor
10/27/2016
I had this trailer hitch professionally installed. The hitch was of excellent quality and value. Installation went easily. I would highly recommend your company to my friends and associates. Customer service answered all questions completely. Thank you very much.
Lugar69
10/27/2016
Promptly received and installed my item. Very good quality and really like the installation video too. I highly recommend etrailer.
Tim A
10/27/2016
Great hitch, very good quality. Fair price. Very please and will order future items from Etrailer
Justin H
10/27/2016
Quality product, shipped hyper-space time-warp fast! Arrived complete and with great instructions. Installed without any troubles in 1 hour and 45 minutes. Highly recommended!
Roger O
10/27/2016
All parts were delivered on time as promised! Thanks, Sam
Sam Matassa
10/27/2016
Great product availability at reasonable prices for product and shipment. Really great for finding those little deal items to keep your trailer looking new and being safe,
Ron W
10/27/2016
Perfect product, exactly what I wanted, fast shipping!!! Will recommend etrailer.com to everyone I know!
Spenser C
10/27/2016
Fast and easy, I'll be back next time I need parts for my trailers
Jody M.
10/27/2016
Consistent updates. Shipping was delayed, but "no update" is an update and the transparency was very much appreciated.
K. Newcomb
10/27/2016
etrailer always provides great service and fast deliver of the parts you need.
Mark S
10/27/2016
Great product, as described, description of the measurements fit right on. I would & have recommend E-trailer to friends.
Rich M
10/27/2016
Great product, as described, description of the measurements fit right on. I would & have recommend E-trailer to friends.
Rich M
10/27/2016
Good quality, Ordered by phone 5 stars to sales staff polite and helpful. Product arrived quickly and order was correct.
G.D.
10/27/2016
very fast shipping and kept well informed on order. will order from etrailer again.
james
10/27/2016
Your shipping time was Awesome!
Mikie Ostazeski
10/27/2016
Could not have been easier 1.Call great folks,2.orderand pay,3.install (video helped), Stand back and say wow that was easy
Scott H.
10/27/2016
I was able, with the help of customer support, to turn a problem order into a positive situation which is a plus for etrailer.com. A few minor tweeks on their end turned out to be a very positive purchase for me. I want to thank etrailer.com staff for their help and assistance on this matter and wished that all companies would be so customer friendly. I will let my family know where to go for all their tire and rim supplies.
Dave R.
10/27/2016
Fast delivery. Great price and great communication. Would recommend this seller to everyone.
Bill
10/26/2016
Excellent product ! Great customer service !
Luke B
10/26/2016
Exactly what I order. It came quickly. Easy to find on website. Will become a regular on the site.
Greg L
10/26/2016
Exact fit for my new axle replacement. Fast shipping and web site was very easy to place your order. I will use this company again.
Mrugs
10/26/2016
My boat trailer on South Bass Island "Put-In_Bay" is in need of four keel rollers which I have looked around several local stores for a heavier duty type roller with no success. One day I was searching on google and ETRAILER.com looked inviting. Within minutes I found the rollers I wanted at a reasonable price, order the items and received the order promptly. Now my boat will trailer on & off with ease. I'm sure ETRAILER.com will be hearing from me in the near future for additional items on my list. Thanks to all who make doing business with this company a pleasant experience!
Rick D
10/26/2016
Fast service ..Great
Steve S.
10/26/2016
Wow, needed a key for my luggage rack, put the numbered of the key into a search and etrailer had them. Great price, fast shipment and now I have a spare key to the carrier! Thanks!
Duane G
10/26/2016
As advertised. And quick delivery!!!
Mark
10/26/2016
Great steps Sturdy, open smoothly. Fantastic Customer Service! I ordered the wrong steps getting tem exchanged was easily accomplished. I will order from etrailer when ever I need trailer parts.
David Keech
10/26/2016
Nice clean purchase, no problems, Fast Delivery
Richie G
10/26/2016
It is refreshing to have an order completed concisely, with accurate feedback on shipping, and showing up whole and packaged very well. From now on I will be ordering everything I need for my trailer maintenance from etrailer.com. I have been struggling for months to get the proper parts through several local dealers, and wrong parts, high prices and poor quality have been frustrating to say the least. Thanks so much for the rare pleasant experience buying parts.
DM
10/26/2016
The center cap fits perfect !! Ordered three more. I've bought many products from etrailer. My go to place! Perfect!
Terry M.
10/26/2016
Affordable prices and fast service. They have Thule replacement parts at much lower prices than elsewhere, along with a great selection. The guys at etrailer ALWAYS take good care of me! RT
Roger T
10/26/2016
Great customer service and quality products.
Gary M.
10/26/2016
Great product! Easy to install, fast delivery, and overall good experience with etrailer. I will order again! Thanks.
Dick G.
10/26/2016
Great products
jim
10/26/2016
Always Great Service and Products that meet our applications needs. etrailer.com is our go to source.
David L.
10/26/2016
Everything I've purchased from yall has been perfect and on time delivery
Chip
10/26/2016
Cargo Carrier has worked out great I appreciate you all carrying quality products.
Mario M.
10/26/2016
Excellent product--will last a lifetime. Great people to work with. Buy from them, you won't be sorry.
Pete R.
10/26/2016
Service was great. Got my order on time and in good condition. Very prompt follow up on issues and persistent. Good company
Joe P.
10/26/2016
Item was as described. Shipping was fast. I would give them a thumbs up and will order from them again.
Mark
10/26/2016
Perfect replacement. Fast shipping and 1st Class communication from vendor. I will be back in future as needs dictate!!
Tom S
10/26/2016
Excellent service would do business again.
TPB
10/26/2016
Everything is perfect! Thank you.
Scott L
10/25/2016
Received product promptly and as advertised. Look forward to more business with etrailer
Don Y
10/25/2016
I had a question regarding the class 5 hitch on my 2016 Super Duty. I received a response within 24 hours and the information was spot on. Order the needed items that were suggested and received them within days at a reasonable price. Over all I am very pleased. Hard to find good service these days and these guys nailed it.
JBP
10/25/2016
received it quick time an was what I ordered..Thank you for the Great service.
Greg P.
10/25/2016
This is the exact product I needed. Great service , fast delivery .
Paul S.
10/25/2016
This was well worth the money and also saved me a lot of time. The quality is as expected--very good. I have dealt with etrailer several times now and find their prices more than competitive. Coupled with their fast response time and delivery, I'd recommend them to anybody.
Ron V.
10/25/2016
Great services, got my order so quick. Thanks so much for such great service and just what I needed for my project. Ed
Ed
10/25/2016
Great service from e-trailer. I needed to order two locks with keys that matched a previous purchase. They came through like a champ.
Manny M
10/25/2016
As always, the ordering process was very easy and the products are just what I needed. thanks!
Dennis H
10/25/2016
Urgent order for odd size wrims to fit an old boat trailer I inherited. Tires were shipped the same day I ordered them and arrived on the day promised. Perfect fit, perfect tires, very nice looking rims. Etrailer staff were very helpful on the phone. I never thought I would risk ordering such a thing as tires by phone or online, but this worked out very well.
Tom B.
10/25/2016
Every thing i have ordered from e- trailer has exceded expectations in price and performance along with the speed of shipments now when i order i moght have to hurry up and open the garage door before touching submit
Harry G.Enlund
10/25/2016
Was very pleased with experience with ordering from your company!! Thanks
Donnie F
10/25/2016
Perfect fit and great service!
Bob C.
10/25/2016
Product arrived quickly, installed easily and has performed flawlessly. What more could you ask? Thanks etrailer.com for a great product and great service.
Rick S.
10/25/2016
Great service great product great delivery Thanks
Mark
10/25/2016
Absolutely top notch product and service!
David D
10/25/2016
Very competitive prices, free shipping, and easy to work with. What more could you ask for.
Ben S.
10/25/2016
Great customer service, great product, great product videos, thank you!!
Happy Customer
10/25/2016
Everything I've purchased at etrailer has been perfect!
terry
10/25/2016
As always, the products from Etrailer are satisfactory and well made. Shipping is timely and quickly done, I received my order a day ahead of schedule. I have ordered several items from Etrailer and have never been disappointed.
Michael A.
10/25/2016
Great service.
Jehu
10/25/2016
Excellent service, excellent product and excellent price. Customer support is A1
Terry W
10/25/2016
Very helpful - Sam walked me through the parts needed and they arrived promptly.
CJ
10/25/2016
Great products, great service, fast delivery
Roger H
10/25/2016
My order was shipped immediately and arrived quickly. The parts were of high quality construction. I especially like how etrailer assists customers with DIY videos and pdf instructions.
Mark
10/24/2016
This rating is for the service by Etrailer, not the product as I have not been able to use ski rack yet (no snow). I was surprised at the broad categories of items carried by Etrailer. The order was easy to place; immediate follow-up re order and shipping; and very prompt shipping. No shipping charges. I am very pleased and will order from Etrailer again.
Yakima Ski Rack
10/24/2016
Fit perfectly. Fairly priced with affordable shipping.
Alan
10/24/2016
Nice quality kit as many other have stated. Installation was straightforward. Service from etrailer was absolutely outstanding as always, and I was very pleased!
Pat M
10/24/2016
Excellent product, perfect fit, great product descriptions and pictures, awesome prices and superb customer service! Will defiantly order from etrailer in the future.
Michelle
10/24/2016
Once again another great purchase,great customer service,and timely delivery.Install instructions are found online with step by step helpful ways for the DOY person. Most other sites I have dealt with do not stock products and your order is usually 1 to 2 weeks before shipping (they are ordering from someone else for direct ship to you),but etrailer I do not believe is doing this due to quick deliveries on this and past orders. Thank you again etrailer.
Leigh J.
10/24/2016
Customer Service does a great job. Parts shipped within hours of the order. I just recieved the order. Ordered on Friday parts arrived on Mon. Can't beat that. Not yet installed but good quality parts.
Paul G.
10/24/2016
Very easy to install. Great customer service when ordering.
RC
10/24/2016
Exactly what I ordered. Perfect fit for my application. Fast shipping. Came early and excellent customer service. Would highly recommend ordering from this company!
Scott Y
10/24/2016
Good product, exactly as described. Will definitely buy from etrailer again.
Sue
10/24/2016
More than the quality of the product this company has the best service and follow up I have dealt with. Good job keep it up.
Retirednut
10/24/2016
Good and knowledgeable folks answering my questions. Glad they knew all about hooking up my trailer brake controller because I didn't know beans about it. Thanks.
Bill Castleman
10/24/2016
This product is a perfect fit replacement pin and locking ring for my Blue Ox Tow Bar. It arrived quickly from etrailer, and was exactly as represented. Great customer service and quality product. Thanks.
Marvin
10/24/2016
Great quality and as described, very fast shipping and most of all about half the price of other sellers.
Bobby R
10/24/2016
everything I have purchased has been correct and delivered quickly. Thanks
Ken
10/24/2016
This set matched our Parkway bike rack perfectly. Will come to e-trailer first for any bike rack replacement parts in the future.
Lauren Kate
10/24/2016
Fast shipping and an exact fit! etrailer always has stuff no one else carries -- and at a good price.
David
10/24/2016
Good product. Well packaged. Arrived very quickly. But came missing the hardware set. After a little back and forth with etrailer I was sent the missing hardware at no charge. They took care of the problem and for that I commend etrailer. The 5 Stars here are for how well etailer handled this issue. I would have demoted M-3 (the manufacturer) for mispacking the set, but that's not the fault of the seller. Thanks etrailer for good customer service.
R Bradley
10/24/2016
Product as described...couldn't find this size anywhere else. Great shipping and follow up! Highly recommend.
Ryan C.
10/24/2016
The products I purchased are very good, and the service I received was equally good. The price was satisfactory as well as the rate for shipping charges. Overall, I would strongly recommend eTrailer.com as a great place to find and purchase those small and must have items to keep your trailers in top shape.
Ronald W.
10/24/2016
I received the ordered items very quickly.
John P.
10/24/2016
Outstanding service on the right part for our truck. Thank you etrailer!
Sonny S
10/24/2016
Product is exactly what we needed. Service, as usual from etrailer, was prompt, professional and delivery was very fast. Etrailer ALWAYS nails it!!!
Sonny S
10/24/2016
Always what I need, Parts worked great
Brian O
10/24/2016
The exact part, Nuts, Bolts, Gaskets perfect! and as always expedient delivery. Thanks eTrailer
Scott N.
10/24/2016
After struggling with the local farm supply, home improvement and auto parts stores I was recommended to look for the inner hub seal I needed on eTrailer. Should have started here first (wish I had known) and I could have saved myself time, money and headache. The seals I ordered arrived quick, in more than adequate packaging to protect them and above all else they fit my application!
Daniel N.
10/24/2016
The product was exactly as described from the website and as soon as I placed my online order it was packed and shipped that evening. It was delivered to my house within 3 days! I would definitely order from etrailer.com again!
Cindy L.
10/24/2016
I like that I can find everything I need easily on your site.
jake d.
10/24/2016
We're very happy with this very high quality wheel. The finish on the wheel is consistently glossy and looks durable. The welds holding the wheel center to the barrel also look very good. Most importantly, the wheel is straight and works perfectly for our application. eTrailer has great customer service, excellent communication, and fast shipping. We look forward to doing business with them again.
Brian C.
10/24/2016
Super fast shipment of my order!
Barr E
10/24/2016
Works great, arrived quickly and the customer service e-mails made me feel more at ease about ordering online. Thanks George J
Mason
10/24/2016
We operate a Power Sport Rental Company and have 40+ trailers to keep on the road in some of the most abusive conditions possible. We have switched the standard lights the trailers come with to LED lights for Etrailer and have been very pleased with the results. No more burned out or broken bulbs just reliable operation day after day. Well worth the extra cost for reliability with added brightness as a bonus. Thanks Etrailer for providing quality product at a great price.
Brian P.
10/23/2016
I did not expect to receive item in less than 48 hours. Great job! Have not used product yet. Waiting on new truck to arrive. Big savings over local hitch dealer.
Todd H.
10/23/2016
I purchased new steps for our camp trailer,and a stabilizer Jack, the steps installed perfectly and the Jack works great. I had questions about the delivery and the communication with the staff was great, Katie researched my claim quickly, and the problem was resolved. I'll be a repeat customer, thanks
Grant Perry
10/23/2016
These guys are quick to get your order out
Sdm
10/23/2016
Product quality as advertised. Shipping response and etrailer staff service : excellent.
Rick
10/23/2016
Easy to install. Better quality than I expected for the price.
Tim W.
10/23/2016
Good order, on time, low cost shipping/handling. Yes, I would buy more products from this firm.
Craig Spencer
10/23/2016
The springs that I ordered came on time as promised! In fact I was so HAPPY with the sales and customer service depts when I placed my order, that I have set up a new bookmark for easier access to this supplier!
George J.
10/23/2016
good fast service, the way it should be
Bill R
10/23/2016
Shipped quick. Works like it should.
Cristy
10/23/2016
I bought a Reese 5th-wheel hitch, universal mounting assembly & wire harness from these guys - shipping was timely, products were everything I expected, they answered all my questions right away. I'm very happy with their service and they provide a wealth of information on all aspects of towing. I would not hesitate to recommend them to anyone needing trailer gear and expertise. Top-notch company.
John H.
10/23/2016
This is the 2nd hutch I've ordered and my experience has been nothing but awesome. I would highly recommend them and their service. On my first hitch I sold the vehicle so I called them and asked what models it would fit so I could sell it. Faster than quick, they helped me out. Quit searching the Internet and order!
Kelly
10/23/2016
Great product..... Service was great.
Jeff
10/23/2016
Product as described, shipped very promptly. Price was good, I'd definitely be a repeat customer. Thanks!
Beer Dog
10/23/2016
Simple product, fast delivery. I've had several encounters with eTrailer and they've always been accurate and prompt.
drvideo
10/23/2016
Great stuf, nice service Thank you
Vasilliy
10/22/2016
I received my order sooner that expected and promised. Great job Etrailer.com. You've earned my future business.
Rodney N.
10/22/2016
I could not find these lights locally but e-trailer always has what I need.
Richard F
10/22/2016
Fit perfectly. I have never been disappointed with a purchase from etrailer.
John P.
10/22/2016
I COULD NOT BELIEVE THAT YOU HAD A VIDIO ON YOUR WEB SIGHT ON HOW TO INSTALLE THE HITCH. I DID NOT REALLY NEED IT BUT I WACHED IT ANYWAY AND IT GAVE ME A FEW THINGS TO LOOK OUT FOR. IT FIT GREAT AND WITH OUT ANY TROUBLE. I HAVE GIVEN YOUR WEB SIGHT TO MY SON SO HE CAN ORDER A HITCH FOR HIMSELF.YOU DO A GREAT JOB. THANK YOU.
tony t
10/22/2016
What I needed, on time and the correct product. That's 100 percent for me. Thanks
BruceM
10/22/2016
great for the price. quick and efficient delivery as always.
Brian M
10/22/2016
Good product would recommend it to anyone looking to replace the bearings in their trailer customer service excellent have multiple orders with this company had one problem by the shipper. The company took care of it in an expedited manner highly recommend this company for anyone looking for trailer parts
Michael a Bolden
10/22/2016
ever thing on time an as orderd very helpful with needed parts to complet install
jason r
10/22/2016
Awesome product with great customer service. I called with a question on a Saturday, somebody answered on the second ring, they asked me to send a couple photos to help understand my question and within 15 minutes of sending it they responded back with an answer. Super happy with each purchase I have made from eTrailer.com!! I will keep coming back!
Matt
10/22/2016
Great product, Thanks I WILL order from you again. John J.
John J
10/22/2016
Great fit and quality.
Capt Alex
10/22/2016
Product met my expectations exactly and was delivered promptly. Original manufacturer did not have my product in stock anywhere in the country. I will shop etrailer again.
Doug N.
10/22/2016
Kind of hard to find part. In stock, good price and fast shipping.
Jeff
10/22/2016
Excellent transaction and delivery!!
Lee W.
10/22/2016
Just what I needed to repair my Stowmaster tow bar. Low price Fast shipping Easy to follow instructions Would buy again from this seller Thanks
Terry H
10/22/2016
Good stuff all the way around Fast, friendland , helpful professional One satisfied customer here?
Assael Q
10/22/2016
prompt shipping and great customer service
pocono cion
10/22/2016
Great product. E-trailer kept in touch with me due to a back order. Very impressed with service.
howie
10/22/2016
I have made multiple purchases . ALWAYS excellent service and delivery.
Dick K
10/22/2016
Over the phone customer service was exceptional and knowledgeable! My order (hitch, wiring, receiver and ball) was completed and on its way promptly, arrived soon and installed easily. Great service and nicely priced products. Couldn't be happier!
Dick H.
10/22/2016
Great product. Fast delivery. Immediate follow up from etrailer.com.
Charles Griffin
10/22/2016
I recently sent for some waste water hoses, they arrived packed well and a good product for the price. There are so many good products for trailers and camping on this site, I always come here when I need an items for either category, and I am always please with the products; and if needed Customer Service is great as well.
Charles B
10/22/2016
My go-to web place for trailer parts.. best prices (including shipping) and many hard to find parts in stock; like this winch crank, could not find anywhere else for my newly purchased (used) boat trailer. E-trailer, thumbs up *****
RCR
10/22/2016
These vent covers were a perfect fit, very easy to install. The folks at etrailer.com provided great customer service keeping me up to date on shipping details with both e-mail contact and voicemail. Thanks for your great servcie.
Tim H
10/22/2016
Thanks to etrailer for getting the parts to me in 3 days so I could repair my Blue Ox tow bar. The tow bar was not usable without the repair parts and even though I live in Ontario Canada, I received the parts in just 3 days after I placed my order.
Alex
10/22/2016
Great product, of course.... But, I am most impressed with the quality and speed of the service provided by etrailer. Thank you! Thank you!
Jerry V
10/22/2016
I needed a replacement hub cap. Great web site, but could not find what I needed for my Harbor Freight trailer, so I called Phone support. Excellent assistance! Described how to properly measure hub size. Matched up a product to meet the spec. At my door a few days later. Quality product. On line videos instructed how to remove/replace bearings, seals, and Bearing Buddy cap. eTrailer comes thru again! I will be back.
Ferd E.
10/22/2016
I ordered parts on a Sunday night and received them by Thursday great service . The parts are top quality. And installed easily, I would use etrailer.com again and recommend them to others
Mike R
10/22/2016
The PETERSON ROUND RED REPLACEMENT LENS 420-15 were high quality and arrived promptly. These will be used on my utility trailer. This is a 5 star honest merchant.
Russ L
10/22/2016
The items arrived promptly and the packaging was excellent. Most of the prices were lower than what we had looked at a month or so ago so that was a good thing as well. Thank you for quality service.
Smc
10/22/2016
Easy to order from the website, and it arrived on time!
George J
10/21/2016
I could not find these lights locally but e-trailer always has what I need.
Richard F
10/21/2016
I ordered a couple trailer fenders almost a year and a half ago for a project I'm working on. The project had to be put on the back burner for a while. When I got back to it I discovered I ordered the wrong size. I called and requested an exchange. They said no problem. The correct sized fenders were sent and arrived in a timely manner. That's good business. Thank you!
Kennie
10/21/2016
When I couldn't find the correct part for my jack because my model number wasn't listed, Etrailer helped me find it by size and specs. Thank you!
Bruce A
10/21/2016
very good quality merchandise. delivered in good packaging and in a timely fashion. ive dealt with etrailer before and always good products. if the need should arise i will order from them again.
Rick
10/21/2016
Awesome looking wheels, especially for the price. Delivery was very fast and customer service was unbelievable. These people really care about their customers.
Mike B.
10/21/2016
I bought this to replace the light I broke this week. It is an exact replacement and does the job very well. Always have a good purchasing experience with etrailer.com. They are very prompt too.
Rick K
10/21/2016
this is a great after market product. your fast shipping was a pleasant surprise. h as discussed to wait only 4 days. the only downerror was the short wiring harness. had to buy a 12 inch extension in order to plug it into my trucks trailer plug in. I would give this product 5 out of 5 stars.
Fred
10/21/2016
As described received on time Just great knowing what you order from etrailet is what your gonna get Great Quality control makes it happen time after time
RJ
10/21/2016
Great prices, michell s. Was very knowledgeable about the product and the application wont shop elsewhere.
Louis Hubbard
10/21/2016
Perfect fit! Fast shipping! Quality of product was excellent.
Jim c
10/21/2016
Very fast delivery, thank-you!!
Andy C
10/21/2016
Fenders for my trailer were just as described, packaged with great care and shipped to me quickly. It was a pleasure to work with etrailer, both over the phone and online..Will do business with them again!!
Shawn B
10/21/2016
No problems. Was very impressed with the etrailer website's thorough product descriptions and videos.
Ken C
10/21/2016
They look good & a perfect fit! THANKS FOR YOUR PROMPT SERVICE! YOU'LL ARE AWESOME!!!! CARL
Carl V
10/21/2016
Exactly what I needed. Order arrived on time. Great experience with etrailer.com!
Gary W
10/21/2016
I ordered the little dustpan/brush set, the stovetop cutting board, and the expandable cutlery tray. I was updated by etrailer and received everything pretty quick. I was surprised by the good prices. Everything was packed in the strongest cardboard box I have ever received! I liked the website, easy to order and navigate. I will order again with no hesitation.
Maria L
10/21/2016
Received product in 2 days. Great reliable company and wonderful customer service.
Larry O
10/21/2016
Product came as advertised and easy to assemble. Researched several different hitch cargo carriers and decided on etrailer model was the most preferred for my family. Package arrived with no damage to product and took 10 minutes to assemble. Additionally purchased the anti-rattle receiver hitch lock and am impressed with the quality and ease of use. All potential customers should review extremely helpful videos about this product. Thanks for the quick and efficient service your company provided.
J.P.
10/21/2016
Just as described for the most part easy installation. The video was extremely helpful.
Jim
10/21/2016
super fast shipping and quality products
BW
10/21/2016
I had the opportunity to deal with a few sales consultants on an issue I had with a broken hub. After a few phone calls and emails, they were able to send me the parts that I wanted. I sent the consultants multiple photographs with measurements. These photographs were uploaded to my account for future reference. I was very pleased with the experience, as I had never utilized etrailer prior to this order. I highly recommend etrailer!
H.W.O.
10/21/2016
Great It saved me. I couldn't find the parts any where. I searched for 2 days on the web then a neighbor told me to check with you. You had the parts with a little looking. Didn't have to weld in a new hitch. Thanks
Eldon
10/21/2016
Have used these in the past and they work very well. etrailer delivered them exactly as promised and in perfect condition. Highly recommended
TWare
10/21/2016
All good, fast service.
Dustin B
10/21/2016
I had a great experience with this product from the time I ordered it to tightening the last bolt. I was very impressed with the fast shipping using the standard shipping rate, I had it in three days. I would definitely recommend etrailer to anyone.
Bruce O'B
10/21/2016
Shipped quickly. Product as promised.
Nate G
10/21/2016
Seems to be exactly what I expected along with prompt delivery and great customer service.
Ben
10/21/2016
items are exactly what I wanted and the price was great; thank you
Mike S.
10/21/2016
I have ordered from etrailer.com a number of times and every time they have received and shipped my orders with great speed. And everything I have ordered has been correct and worked wonderful. I would and do recommend etrailer.com to all my friends and anyone else I talk to about trailers.
Sean P
10/21/2016
Nice and easy. Straight forward. Painting by the number simple. Will be a returning customer. James Middleton
James M
10/21/2016
The delivery was prompt and the service was excellent. I had a couple questions that they answered immediately. I would definitely recommend
Scott H
10/21/2016
Well I can't believe it's really been a year since I purchased all the parts from Etrailer to rebuild my jon boat trailer. I bought this tilt trailer on craigslist and well let's just say needed some MAJOR TLC. From the roller brackets, fenders, tires/wheels, hitch coupler, winch, etc.. All the parts have held up extremely well and I am VERY happy with not only the quality of the parts but the customer service as well. This is my "GOTO" place to buy parts for all 3 of my trailers!!
Shawn
10/21/2016
Great service, great product, great price and on-time delivery. Couldn't have been happier!!!
Jason R
10/21/2016
A quick phone call and I had the new tail light for my boat trailer. Service wad fantastic and the tail light was just like the original.
Alan S.
10/21/2016
Great support with quick response to shipping! I would definitely order again for any boat trailer needs.
Tony A.
10/21/2016
Top notch!! Kept me informed 100% from receipt of order to shipping.
Gordon P.
10/21/2016
surprised at the functionality but, not surprised at the products bought from this site !!!! KK
kenny k
10/21/2016
I searched for months before I found you guys and you finally solved a problem with my utility trailer lights that "even though I am a faithful customer" NAPA and or no one had been able to solve in over two years. Thanks to your team! You guys have something really special going! Keep up the great work and customer service. Friss Custom Woodworking, Libby MT.
Jeromy Friss Custom Woodworking
10/21/2016
Exactly what I wanted , shipping was fast as usual, I have bought many parts from e trailer, always spot on. Thank-you
Rc
10/20/2016
Excellent service
Barry
10/20/2016
They had exactly what I needed. Prompt service, fast shipping and a great price.
Kevin S.
10/20/2016
I have purchased several items from etrailer, including two pairs of tire chains and a trailer wiring harness for a vehicle. Service has been great and the products excellent. I will buy from them again when I have a need, and strongly recommend them.
John B.
10/20/2016
Can't go wrong with wheels and tires. But Etrailer.com has probably the best and easiest ordering site out there...free freight, fast delivery and it's what you ordered, the first time !
scott s.
10/20/2016
Great Company To Work With.
Bernard B
10/20/2016
Thies pads were exactly what I was expecting. They fit great and look great. And shipping was right on time. Will definitely shop here again.
Jon
10/20/2016
etrailer.com is competative on prices and quick to deliver an order. I am very satisfied.
Jim E.
10/20/2016
I ordered 2 hitch adapters (sleeves) an a hitch pin from etrailer over the phone because I could not find mine and I wanted to get these shipped quickly before I left on my hunting trip a few days later. I called late in the day, about an hour before closing, but Cathy still worked magic and got my shipment put together and on the truck that night! My items arrived a couple of hours before I planned to leave. Cathy saved the beginning of my trip! For the review of the 2 square pieces of metal tubing --- they worked great :-). This review is for the outstanding customer service I've experienced each time I've ordered anything from etrailer.com, but especially this time from Cathy.
Rus D.
10/20/2016
It worked .
Dennis F
10/20/2016
Works great! Also, fantastic shipping speed.
Weston C
10/20/2016
Excellent delivery ,product as described
Wayne J
10/20/2016
Bought 2 hubs to keep as spares for a a long tow. Fantastic deal for a hub complete with bearings,seal,lug nuts,and dust cap. Etrailer.com is my first source for everything.
Bobby k
10/20/2016
Thank you for great service
Lee F.
10/20/2016
Great product, even better company. I work at a car dealership and have ordered multiple times from etrailer. Never had an issue, and they follow up every time I order.
Randy B
10/20/2016
This is the exact replacement component that I needed. The time from order to installation was was shorter than I expected due to the quick shipping of the item from e-trailer. I have used them before and will check their website first when anything else is needed in the future.
Rob B.
10/20/2016
I have ordered at least 8 hitches from e trailer along with several other products and with this latest one I am completely satisfied with the hitch and the ease of install
larry C
10/20/2016
Great products, great prices, great service!
Lee H.
10/20/2016
Everything was as described...... quick shipping ...... very happy with etrailer ... I am a returning customer and will continue to be .... great company
Andy
10/20/2016
Great product, very fast turn around, will continue to recommend the product and the vendor. etrailer great experience.
Gary L
10/20/2016
Lowest price around for these.
Jim O
10/20/2016
Your slogan says it all, "great products at low prices". I absolutely will buy from etrailer again.
Jim O
10/20/2016
I received this quicker than I expected. It looks like a high quality product at decent price. I'm happy with the experience.
Roger H
10/20/2016
Perfect fit great service Thanks
John cap
10/20/2016
This product has proven its success to balancing the fifth wheel for our family. Thank you Etrailer for always supporting your customers with great products and excellent guidance.
Robert T
10/20/2016
Ordered the part and it arrived shortly after the part was ordered. Ordered online with no issues. Website was easy to navigate. Excellent service.
Richard L
10/20/2016
Exactley what I needed. I paid for 3 day shipping and had my order in 2 days
Gerald W
10/20/2016
Great product; and, even greater service from etrailer.com! I will be ordering other products from etrailer.
Mike H.
10/20/2016
great products and better people---excellent service from sales dept. I told you what I needed---you found it for me--three days later I have the products and solve my problem..what more could a customer ask?
jarrell r
10/20/2016
Very nice job guys!! Pretty simple, bought a used popup that needed new rubber. Found best price AND best service with Etrailer. Not bad for my first experience with them. Product - exactly what I expected, bought three mounted tires. Price - better than anyone else, internet or land-based store. Service - received tires in a couple of days. I expected a week or two to deliver! What put me over the top with these guys was the multiple follow-up emails letting me know progress of my order. Very nice job guys!
Rick in SC
10/20/2016
Exactly what I needed to repair my camper porch light. Fast and excellent service!
Kevin
10/20/2016
High quality product, good price, timely delivery. I am a repeat customer and will be again.
Carl R.
10/19/2016
Perfect! Just what I needed.
Nick N.
10/19/2016
What a great company to deal with. Great price,super service, & the right part delivered quickly the first time!
Craig B
10/19/2016
Sturdy, look like they will last. Love etrailer service
Reg
10/19/2016
The lights I ordered arrived very fast and in excellent shape. They look great on my trailer I built and are very bright even in the day light. I would recommend this web sight to anyone looking for trailer lights or accessories.
Dean
10/19/2016
Exactly what I expected and got to me quickly.
Parts were exactly what I expected, and shipping w
10/19/2016
Have been using E-Trailer for years now and have never had a problem with product or service. Most helpful is the advise on similar products. I love their website.
Ron n Shari
10/19/2016
Good quality parts
Kenny M
10/19/2016
These chrome wheel center caps work and look great, They were put on a Triton boat Trailer. etrailer.com was the only place I could find them since Triton Boats do not sell them and the price is great also.
charles L.
10/19/2016
As usual product worked great and high quality. Awesome company to buy from with very fast shipment of order.
Chad F
10/19/2016
Excellent experience. The hitch I ordered was not in stock and I received an email informing of that and letting me know an approximate date on when they expected it to arrive. I would definitely order from etrailer again.
Melanie P
10/19/2016
Great item fast shipping will return again for parts
Ty B
10/19/2016
Prompt shipping, quality products and a helpful staff.
Steve D
10/19/2016
Great product and service. Packaging was also great. Delivered before promised delivery date. Will definitely shop here again!!
david j
10/19/2016
etrailer exceeded my expectations. Fast delivery & great prices.
Pete G
10/19/2016
Easy to install took 2 minutes and was done best price on line and great customer service. Love using etrailer.com
Ian s
10/19/2016
Got the drums and brakes as ordered and quickly too! Great quality and like the "how to" videos supplied. Very happy with the product and customer service.
Gerry
10/19/2016
etrailer.com always has great prices, and hard to find pieces for my Thule bike rack!
Dan R
10/19/2016
Thank you for the great service and right parts , everything is working great. I will definitely buy from etrailer again when I need trailer parts !!
Kenny M
10/19/2016
This is the third etrailer purchase I have made and each have been filled rapidly and met my specific needs. You guys are the best.
Jay W.
10/18/2016
Almost matches my trailer wheels. Using as a spare. Great service and fast shipping, arrived 2 days after I ordered.
Tom B
10/18/2016
Great company to buy from I give them 100 percent if you need trailer parts do not pass this company up
Steve a
10/18/2016
The etrailor team was amazing. Thank you for the great deal and the prompt follow up
Big John Furlow
10/18/2016
Etrailer again the easiest way to ensure I was getting the correct part at a reasonable price
A C
10/18/2016
Excellent resource for my trailer needs as I tried two outfits here in Salt Lake and neither even thought about a Google search, let alone not having an amber lens cover for a 2006 Cargo Express enclosed trailer light. Quick shipping, low prices and likely everything I'll ever need in the future. Glad there's etrailer....thanks for your online business. The replacement fit like a glove....glad I ordered a spare one too.
Jay Thomas
10/18/2016
Everything arrived on time product as expected
Graham
10/18/2016
the product worked perfectly to solve my repair problem. However what is most impressive is the high level of customer service I got from e trailer.
Jimmy Mac
10/18/2016
Cheap price, Shipped fast, No complaints....
Rob H
10/18/2016
Everything was received exactly as described, and on-time. I had a few questions since we were in the middle of a hurricane, and Angie responded quickly and thoroughly. Etrailer is definitely my go-to for trailer-related products from now on!
Mel G
10/18/2016
Plug and play, as advertised. Delivery was quick, and part was correct, unlike harness that was delivered with the brake controller that I ordered from another company through Amazon. Had I dealt with etrailer from the start, I probably could have avoided a few issues.
Phil
10/18/2016
Great pricing on tandem equalizer kit and communication with sales agents thru E-mail ,parts were a direct fit and high quality for my 12K Cam superliner equipment trailer, been buying from you guys for a couple years and will continue.
Brian B
10/18/2016
You work fast you shipped it quick is did a good job thank you
Excellent
10/18/2016
Ordered LED Lights for a trailer project. They were good value, fast shipping and communication was great. Thanks
Andy A.
10/18/2016
The website was extremely easy to use especially with the feature to pick my vehicles connection and my trailers connection. My purchase arrived very promptly and the customer service was excellent. The adapter works perfectly and I will definitely shop from etrailer again.
Ben B.
10/18/2016
ABSOLUTELY FANTASTIC SERVICE. EMILY, YOU ARE AN ANGEL PRODUCT QUALITY A-ONE VERY PROMPT SERVICE PRICES BETTER THAN THE REST OF THE MARKET. WISH I HAD MORE MOTORHOMES WITH BROKEN LENS-TO BUY MORE WISH I HAD WAYS TO SEND YOU PHOTOS BUT I DON'T HAVE FACILITY RESPECTFULLY...mike
MIKE HUERTA
10/18/2016
I needed a spare tire for my boat trailer.Found your website and you had just what I needed.Placing my order was a breeze and I received an order conformation by email.I was also sent an email containing the tracking info my purchase.Four days later U.P.S. delivered my spare tire. All I had to do was put 50 pounds of air in the tire and install it on my trailer (hope I never have to use it ,but you know Murphy's law). It's nice to do business with a first class company.
Frank F.
10/18/2016
good product, excellent survice, would order again
ralph
10/18/2016
The replacement operator w / knob and replacement screen that I purchased from e-trailer both fit my trailer perfect. I didn't have to make any modifications to the parts at all. The sales staff was very helpful with getting me the dimensions that I needed for the parts that I ordered. If I need any parts in the future I will definitely order from e-trailer , Their prices on parts were the best that were available. E-trailer , Thank You for your help.
Raymond C.
10/18/2016
Short V Rollers are getting hard to find but e-trailer supplies them. Good quality, good price & delivered as represented.
Randy C
10/18/2016
I use this lite on my trailer, and has worked really well for me and when I need more , I will certainly buy them from you. Thanks Wally R
Wally R
10/18/2016
Cover looks good, is solid and fits the receiver very well. Etrailer was very responsive with my order and kept me in the loop as to delivery time...nice touch and excellent customer service. Will do business with etrailer again.
Sonny D
10/18/2016
Shipping was very fast and packaging was good..the item was the exact replacement for what I needed and the price was very acceptable,,will confidently do business with seller in the future
Mike O.
10/18/2016
George J offered a reasonable price, easy ordering, and quick delivery. Would definitely order from him again. Peace!
Barry N
10/18/2016
Very fast shipping and great product!! Would recommend for price and customer service. Will return for additional auto needs.
Zach H
10/18/2016
The order was quickly processed with immediate feedback as was the delivery.
Richard M
10/18/2016
Exactly what I ordered at a fair price point... No hassle buying, arrived without any issues or delays... This was my first purchase from etrailer, I will definitely be a repeat customer, as should you...
LJP
10/18/2016
As advertised. Perfect fit and operation. Also less expensive than local dealer. I saved close to $1000.00 doing this myself. This not my first time using Etrailer and I'm sure not my last! Thanks from Charlotte NC.
Edward T.
10/18/2016
this was a fairly minor item just to replace a broken lock. The part fit and works fine - what I really want to say is etrailer has consistently performed very well on a variety of purchases and I will continue to use this company for all my trailer needs.
Mark G
10/18/2016
great product easy to install etrailer was so helpful they did everything but install it for me great support couldn't ask for more
thom d.
10/18/2016
Arrived fast, actually took ninterest to make sure i got the parts i needed! Will buy what i can from this company what internet shopping is supposed to be.
Erik
10/18/2016
Great product. Great customer service.
Mickeyr
10/18/2016
Extremely fast shipping and delivered exactly what I ordered. Will definitely use them again in the future.
Tom K
10/18/2016
Fast shipping and well packaged. Thank you!
Debi P
10/18/2016
Great customer service. Paid attention to details. Prompt shipping. No complaints would trade again.
Bobby G
10/18/2016
The web site is extremely helpful as the tire I needed was no longer available. I saw similar questions regarding the tire and an alternate solution was determined. Received the tires and installed them on my trailer with no problems.
jim i
10/18/2016
Got here quick great people Thanks Ron
Ron
10/18/2016
Very pleased was a day late but etrailer reimbursed me the shipping I paid. I will definitely shop here agian.
Noel Marquez
10/18/2016
Product is exactly what I expected. Service provided by etrailer.com was exceptional and exceeded my expectations. Prompt, professional, and helpful.
R Edmonds
10/18/2016
Exellent, tanks!!!......on time!
Juan c.
10/18/2016
Excellent service. My order took a while but the staff kept me updated along the way. Would use them again in a heartbeat.
Key
10/18/2016
What's great is that e- trailer carried the part that I was looking for. Part was exactly what I want and the fit was the same as the original
John A
10/18/2016
Everything was great. excellent service. fit great. very happy
Mitchell W.
10/17/2016
All items as advertised. Prices fair , quality good , shipped quickly. I'll do business with this company again.
Brian E
10/17/2016
Fast shipping, great customer service, will continue to do business
Jeff K
10/17/2016
Product works like a charm. The gear ratio is different on the new one than my original. It opens slower which means less load on the electric motor. Might last longer. Great service as always from etrailer. Well done.
Jim
10/17/2016
Couldn't find this part locally. Order from etrailer.com. Good price, very quick shipping and good communication from start to finish. Will look to etrailer.com for future needs. Thank you!!
Easy order, Fast shipping
10/17/2016
O.M.E. Lock set was what was needed to match the same key code for other storage box's. Perfect match and fit for old lock's. etrailer always has what I need in stock and is my go to source for my trailer and RV needs.
Mark.M
10/17/2016
Great product that will help me get the most out of my batteries! Quick shipper that I will use again!
Bill S.
10/17/2016
Nice hitch at a great price. Received it within 2 days! Installed it myself in about a hour. No special tools needed, no drilling needed. Bolt it up and go. Had AMAZING customer service when there was a problem with my order. Very happy customer.
Scott L.
10/17/2016
Seamless purchasing experience.
Miles K.
10/17/2016
Ordered tires for my snowmobile trailer. Very good quality and arrived in a timely manner. Great customer service.
ed
10/17/2016
Great product, so easy to install. I buy from etrailer often and the experience is always excellent
dbld
10/17/2016
Customer service is excellent. The product work better than expected. I highly recommend the product and your company
Rebecca
10/17/2016
This Product is very nicely made install's nicely and if you are worried about this company they are Rated one of the BEST fast shipping
Herb Lloyd
10/17/2016
Great products, Fast free shipping, And most of all GREAT people!!!
Mark A
10/17/2016
great service. good product.
joe s.
10/17/2016
The Bearing Buddies are the best product available for extending bearing life and preventing problems. But more important is the fact that I had an issue that required Etrailer to send me another Bearing Buddy. It was no fault of the product or the company but I had explained the problem to them in an email and it was taken care of NO QUESTIONS ASKED. That alone makes me an Etrailer customer for life and I will be buying all my trailer needs from them....NO QUESTIONS ASKED. Thank you Etrailer.
Ken W
10/17/2016
Perfect product, just exactly what I needed. Good value and fast shipping.
Colleen g
10/17/2016
Fast delivery everything was as ordered.
David B.
10/16/2016
Folks don't be reluctant to purchase from this company. Great products, as advertised and hassle free. Shipping was right on time. The switch I ordered is of heavy duty quality and works just fine
Rodney G
10/16/2016
It's everything your description said it was. Thank you for the prompt delivery.
Mike Mobile home restoration and repair
10/16/2016
All the products I ordered were top notch and the people I delt with on the phone were supper nice and very helpful
ron f
10/16/2016
This product was offered at a good price. Once I places the order, I received emails with the order number, when it was shipped, expected arrival date, and a follow-up email when it was delivered. Good price and excellent communication, a very positive experience.
Scott K.
10/16/2016
Good selection, price and service!!
Bill B
10/16/2016
excellent product with great customer service
albert
10/16/2016
I was given a delivery date upon completing my order and wasn't expecting delivery so soon. The package arrived almost a week in advance and everything was as ordered. Great quality too. Thanks for great service.
Scott K.
10/16/2016
Products work great. Etailer representatives were very knowledgeable and helpful in determining the exact parts I needed for my Thule roof rack. I would highly recommend tthem for their quick shipping, helpful insights and their expertise.
Steve A
10/16/2016
Excellent every time
Jose l
10/16/2016
great job on time I will order more stuff from again thank you etrailer
charles stubler
10/16/2016
All the products I have purchased here have been excellent!
Jeff
10/16/2016
Fast shipping, good fit, easy to install, what could be better?
Silas B.
10/15/2016
great product, amazing shipping time!!
zekevongilligan
10/15/2016
Very pleased with dealing with etrailer.com fast delivery and on time
George b
10/15/2016
Great phone assistance, very helpful. Product shipped quickly and ready to install in a few short days. Instructions easy to follow and item is the exact replacement needed. I'd order items again from this company and appreciate their follow up.
Richard C.
10/15/2016
thank u for the detecter,your rating is excellent,your service is no. 1.
jeffrey feulner
10/15/2016
Shipped right away. Good communication. Product as advertised. As good as it gets.
Scott
10/15/2016
Exactly what I needed. Very good quality and perfect fit! Fast shipping of the parts and well packed!
B34
10/15/2016
Excellent service and quick shipping. I will be ordering all my trailer equipment from them.
Joseph Hilton
10/15/2016
Works great. E-trailer always seems to have the hard to find stuff.
Jim w
10/15/2016
This was the only place l could find these two couplers together with clamps. Etrailer came through again, with great service and fast shipping!
pat
10/15/2016
First of all, I want to say that eTrailer is an awesome bunch of people to work with. They know their stuff, have great products and excellent instructional video's. I ordered new rims and complete brake assemblies and they were perfect. The shipping was extremely fast, the fit and function was exact and the brake assembly was as easy as the video made it out to be. Thank you VERY much for your help, great prices and excellent customer service. I am a customer for life! Thank you!
Karl
10/15/2016
Excellent product and service
Henning B.
10/15/2016
Product is exactly what I wanted and needed. Excellent service and follow-up. I will definitely continue to be an etrailer customer. Thanks H.B.
Henning B.
10/15/2016
Great service and great product. Ellen is a great asset to E-Trailer. I would shop here again.
Gerald H.
10/15/2016
Pictured accurately, delivered quickly, and priced reasonably. I am pleased
VKO
10/15/2016
Have yet to install the product. I simply wanted to compliment the exceptional assistance I received from Anthony who walked me through what I needed. Thank you!!
Frank R.
10/15/2016
Everything works well with no problems
Glen J.
10/15/2016
The exact bolt I needed, the detailed information made it easy to select the correct bolt. Best place to shop on the internet!
Tom M.
10/15/2016
Excellent product only surpassed by the quality of customer service and speedy delivery. I will be shopping here again.
Don C.
10/15/2016
I needed a somewhat specialized tire, a 12" radial for a trailer. These guys were very knowledgeable with fair pricing and great fast shipping. I will use them again and recommend them to anyone in need of tires and or wheels.
Alan E.
10/15/2016
Use this company all the time. Quick shipping great products!
Mark
10/15/2016
This was absolutely a perfect solution to my problem. I had lost the keys to my tool box and tried replacing the lock, but it did not work the same and not so secure. Then I found etrailer.com and in a couple of days I had the perfect match to replace my lost keys. I highly recommend etrailer.com!
Curtis
10/15/2016
Ordered trailer tongue lock, shipment was fast and product met all of my needs. Recommend anyone needing trailer parts or accessories to use etrailer.. Mark B. Zephyrhills, FL
Mark B.
10/15/2016
The old bolt broke and it was difficult to find a replacement. Etrailer had the part for our 2004 Hollywood rack. Etrailer customer service was excellent. They sent personalized emails with order status when there was a few days delay. Very nice touch.
Diane M
10/15/2016
Just what needed to give a little working room between bumper and trailer. Once again outstanding service by etrailer. Always happy with my purchases and customer service.
Paul T
10/15/2016
Great service, good product, best price
Don
10/15/2016
Super service, good products
Don
10/15/2016
As usual etrailer came through again for me. Great web site, with a good description on the product. This enabled me to get exactly what I was seeking. Ordered on Tuesday and received on Friday. Thanks guys!
Gary F.
10/15/2016
Great product, good price, fast delivery. I will use this company again and highly recommend them.
Alan W
10/15/2016
All items showed up in good condition and on time. I will be making more purchases in the near future.
Brian B
10/15/2016
These little caps went on 4 great trailer tires I also ought recently from etrailer. Wife's old Kingston looks like new. Etrailer has been very quick in shipping, accurate in describing products and wiring diagrams and great on pricing.
Horse Husband
10/15/2016
Quick delivery on the entire order. Fit was great. Will order from you again.
Eric Sundberg
10/14/2016
Great product, price and delivery!!!!
Dan
10/14/2016
I ordered springs, bushings , shackles, equalizer, and bolts from e-trailer for my rv tandem axle Chris helped me insure I had the correct parts and the correct quantity of parts. I put one on and everything went fine. The only problem was the galvanized coating on the shackles made the hole to small and had to be drilled. ETrailer has great videos to show you how it is done. The phone sales staff was knowledgeable and effective, and shipment was quick, and all parts were there.
Don
10/14/2016
Fast delivery. Merchandise was packaged extremely well. Have them installed already and are working great. Great product at an affordable price.
Ron S.
10/14/2016
Thanks for the speedy delivery. When we got home and went to put the boat in the garage we noticed we lost the sidewind handle to the jack. As my husband got the boat set up in the garage (on blocks), I immediately got on the internet and found what I needed at your site. I bought it with ease, and received the handle kit in a couple of days. Thanks so much. It got mounted with no effort at all. It is always a pleasure doing business with you. Thanks !!!!!!
Teri K
10/14/2016
I have never been disappointed w/ the service and quality of merchandise I have ordered from etrailer,professional and courteous staff makes doing business a pleasure
Darrell B.
10/14/2016
Had my boy get this for me. Right one sent first time. Fit on my cay like it was built with it. Instructions were easy to follow and easy to install. I will purchase other items if and when I need them. I have told other about this company that they need to check it out when they need auto parts
Mike S.
10/14/2016
Excellent online product description, including measurements, which helped me ensure I was ordering the correct parts. My RV retractable door step needed some new bolts. These parts are critical for entry and exit. ETrailer.com had the correct parts and shipped them super FAST! Will use eTrailer.com for future orders! Highly recommended.
Bruce W.
10/14/2016
I ordered the wrong product, but because of Shawn B it ended up being a excellent experience. Being in the customer service business for over 36 years I know what great service is. Thank you,. Brian Bennett PS yes I have already sent to others your website
Brian B
10/14/2016
Have installed hitch and will try electrics tomorrow. With out a doubt the you -tube videos is what sold me on your products. Keep up the good work .........THANKS
hljr50
10/14/2016
Informative website helped locate exact item needed. Product delivered on time. Very pleased with purchase & will use etrailer.com in the future.
Mark C.
10/14/2016
Perfect exact replacement for my DRV Mobile Suites. Old scare light lens broke so ordered Wednesday and received Friday. Got e-mail updates whenever order status changed from "Accepted/Confirmed", to shipped, and tracking information. E-Trailer was perfect again and that is why I'm a many time returning customer.
Randy Sauer
10/14/2016
Cheaper then bike stores
Kevin
10/14/2016
Very very fast shipping!!! Spot on hitch. Love shopping here.
Kevin
10/14/2016
ETrailer was my last hope in finding this odd size hitch ball. They had it at a fair price and sent it out on the same day. I received it 3 Days Later via UPS. It was exactly the ball I needed. Excellent product and customer service. Thank you.
Larry M.
10/14/2016
Great experience with etrailer.com. Pleased to find a replacement for our 2007 trailer vent cover which had disintegrated. Timeline from order to receipt was great. Website installation videos were helpful. It was easy to replace in a matter of minutes.
Wayne M.
10/14/2016
couldn't be happier all around
dave l
10/14/2016
Product is great, just as described and appears to be very god quality. A few hours later and my boat trailer was like new. Thanks Etrailer and Tommy C!!!
Moke
10/14/2016
Just what I needed and fast delivery. I can always depend on etrailer....
Robby
10/14/2016
Great product and is exactly what I was looking for. Delivery was right on time and was able to track it to my house. Thanks for a job well done. Bob
Bob V.
10/14/2016
Great product, great web site and your instruction video's make installations easy. I will recommend your company with confidence.
jim p.
10/14/2016
SHIPPED QUICKLY AND PRODUCT WAS CORRECT.
MIKE G
10/14/2016
Great company and products . Super fast shipping .
Chan Edwards
10/14/2016
Was very impressed with the price and quality!
Dave
10/14/2016
Perfect!
Michael V.
10/14/2016
Everything arrived just as I ordered, on time, packaging was good. Very professional. Thanks Etrailer! I will be ordering from you again.
David M.
10/14/2016
Really satisfied with my new block heater from etrailer.com! The price was more than 50% cheaper than at the car dealership, and the quality is as good or better ( I think it is better ) .
Michelle H.
10/14/2016
products received in record time. Everything setup and looking fine. thanks again
John R
10/14/2016
Fast Shipping great product!
STX Gear
10/14/2016
Great service and very fast delivery!!!!
Jesse D
10/14/2016
excellent fast service as always, great products
Milton B.
10/14/2016
perfect replacement. fast shipping.
george
10/14/2016
Product is very nice. Happy with service.
Dale L
10/14/2016
Of all the ones like this that they had on their site, I think I picked the best. This thing is excellent! Does just the trick. Good quality construction materials assembled into a solid product. Connection fits were snug as you would want. The time from order to delivery was shorter than they projected too! Very, very happy with this.
Frank E
10/14/2016
We needed something to cover our hunting man camper spare tire, ended up ordering the cover for that as well as covers for the tires to prevent weather check, ordered on a Sunday, here by Thursday, I call that service, hats off to your company, the hardest part was deciding which ones to choose!!!
Molly K
10/13/2016
The Dexter spring over kit was perfect for my 15 ft Sunline super compact. It raised the camper about 4.5". I couldn't get in my driveway with dragging the rear bumper prior to this. E trailer was extremely fast and professional with my order. This isn't the exception but the rule with E trailer. They have a customer for life. Thanks for the great products and great service.
Stephen L
10/13/2016
I could not find this size else where. this site was particularly helpful in instructing me how to measure for my bolt pattern.
Ted P.
10/13/2016
Very good quality fast delivery as always Thank you
Pete S
10/13/2016
I stumbled upon etrailer as I was searching for wipers for my car. At first, I was hesitating from ordering from etrailer because I have never heard anything about it. I eventually took the opportunity to buy the wipers and do not regret buying it from etrailer. The product I recieved was easy to install. I will look forward to ordering and shopping again from etrailer! Thanks!
Tou Nou Yang
10/13/2016
Great parts and at a great price. I shop no where now but etrailer.
Greg G
10/13/2016
The ordering and delivery process went great. The product is exactly as I needed and ordered. I have not used it yet, but it fits and I am sure will work. Something else really surprised me and made me feel like a valued customer and not a price tag. I was frustrated running around town looking for the product, not one store (out of 13) had what I needed. So I finally got online looked up what I needed and found it through etrailer.com (best user friendly site I have found in a long time and I am online a lot) so I ordered it. Well when I got the receipt I noticed I was charged double for shipping and handling, well at this point paying another $4.99 was worth it, so I excepted the double charge. A few days later I got a text message (from my bank) telling me etrailer.com credited my account $4.99 (one of the S/H charges) I was so happy and told my husband well this company really pays attention to detail. Thank you to the etrailer.com employees for making sure your product and services still have value for the customer. You have defiantly gained respect and a future customer, who will tell everyone she knows! Thank you again... Sorry I didn't take a picture of it, but I can when I use it and submit it for you to see!
Emily A.
10/13/2016
You did a great job, good product, good price, fast delivery, and nice people to work with. Thanks for your good service Pete
PETE KETCHAM
10/13/2016
Etrailer was the only place I could find this size u-bolt kit. Good qualty at a good price.
Wade E
10/13/2016
I originally ordered the S64030 to get the longer cable, but the bolt diameter is too large for the hitch connection on the Swagman bike rack I bought with it. Turns out I needed S64031 which has the smaller diameter bolt to go with the Swagman XTC-2 rack. Customer Service was great and immediately shipped the replacement lock and cable, along with a prepaid shipping label for the return. The anti-rattle bolt really does make a difference in keeping the whole rack from shaking around. And the lock and cable are easy to use. Of all the thousands of companies I've dealt with over the years, eTrailer is the BEST! They were great in helping me make the purchase. The items came double and triple boxed with the most professional and thorough packaging I've ever experienced given the weight of the bike rack. And the process for making the exchange when I bought the wrong item was super easy. I will be telling all my friends to check out eTrailer. (I rarely take the time to write reviews so the fact that I am submitting this one says a lot!)
Art W
10/13/2016
Friendly rep, delivery was quick,worked like it should.
Kab
10/13/2016
Great price and fast shipping. Best prices I found anywhere
Tracey P
10/13/2016
Good service kept me appraised of orders progress. Will use agan in the future.
Dan
10/13/2016
Nice Fit and Finish, I like better than Weathertech with a better warranty. Definitely would buy another set. As usual etrailer.com shipped fast and had great communication! Thanks
C Savage
10/13/2016
Nice Fit and Finish. Definitely would buy AGAIN. As usual etrailer.com shipped fast and had great communication! Thanks
C Savage
10/13/2016
These were hard to find, odd size I guess. etrailer came through with quick shipping and they fit perfect. Holding up well so far.
Paul S
10/13/2016
All arrived as ordered a day early
Wookie
10/13/2016
This tail light fits my trailer exactly like I wanted. The website designer and marketing/technical team did a great job with the description, videos of the product. I will definitely purchase again.
Mixa
10/13/2016
Have not installed them yet But appear to be great tires and rims. Super fast delivery very satisfied. would definitely use again.
Roger W Anson
10/13/2016
Came in great and easy to install. Cuts to fit and just as advertised
Ron S
10/13/2016
Quick shipping and excellent communication.
Tim M
10/13/2016
Made job easy. Heavy duty metal, shaped, drilled and bolts slipped in and job done. Glad I found Etrailer!!
DW
10/13/2016
Hello Who It May Concern everything we ordered from your company we are satisfied.
Paul Swinson
10/13/2016
The online ordering process was seamless and delivery was impressive received the product in 2 days from order. Have not had a chance to use the product yet but are ready the next time we are assign that requires the front of the trailer to be high
Richard I
10/13/2016
Etrailer delivered the T-One Wiring harness on time as always and it worked perfectly! Thanks again for a job well done etrailer.
Dennis M
10/13/2016
Totally satisfied with both products. High quality and excellently delivered. I like doing business with this company.
Patrick j
10/13/2016
When ordering these items, I had some questions that I wanted to verify. I spoke with Rose, who with a few simple questions was able to determine exactly what I needed and was able to assure me I would be getting the correct parts. Rose exemplifies what customer service is all about. Also my products arrived on time, in good condition, and defect free. After a few hours work, the camper is now ready for the road again. Thank you etrailer and thank you to Rose.
Chris K.
10/13/2016
As with everything I have ever ordered from etrailer.com this item arrived in a reasonable amount of time and has exceeded my expectations. I have a small travel trailer I use with my son for football weekends and etrailer.com is my go to for everything related to it.
Jeff W. in Mississippi
10/13/2016
Well built product, great customer service when choosing the right part.
Kevin S
10/13/2016
Just got my replacement handle in the mail, it was exactly what I needed, construction seems to be very good, shipping was cheap and fast. I will definitely be using Etrailer.com in the future I am so glad I found ya'll on the web.
Davin W.
10/13/2016
Excellent product. Fast shipping. I would always check etrailer.com first for anything to do with trailers.
S. K.
10/13/2016
all good
Joe G.
10/13/2016
FAST FAST SHIPPING AS ALWAYS!! ITEM JUST AS DESCRIBED, VERY GOOD COMMUNICATIONS,THANKS!!
Bobby B
10/13/2016
i received the order earlier then expected. they sent the wrong size receiver but that was taken care of super fast. installation was pretty easy and took me about 2 hours, and i had all the tools needed in my garage. my 2ed order from etrailer and it wont be my last.
john y
10/13/2016
Customer service was very helpful. They were out of what I ordered so they worked with me on a replacement. Shipping was fast as usual. I am a repeat customer and will continue to be.
Bill R
10/13/2016
Great product! Excellent.delivery time!
Wade B.
10/13/2016
just what I needed to repair my trailer bearings, and it fit like a glove. Installation was simple and easy, and everything is working great. Delivery was timely, and most important, correct! Your product, attentiveness/responsiveness met my expectation. Job well done!
Team Man-Bass
10/13/2016
Super-fast shipping. Perfect product.
TheDraik77
10/13/2016
Looks & feels like a darn good product. Great price and awesome shipping time. Every bit as good as the other guy's $60 product. I'll definitely be back for my other RV & trailering needs.
Randy L.
10/13/2016
These lights are amazing! They are the brightest LED lights I have found. They are bright in the day time and super bright at night! Easy installment with the videos they have available on their website. I will be shopping with etrailer.com from now on. Best prices around.
Ayla M.
10/13/2016
Thanks for etrailer prompt response to my needs. Now I have lights on the back of my flat bed truck. I will recommend this company to family, friends and coworkers. Thanks so much for the great customer service !
phillip r.
10/13/2016
Great Items And Fast Shipping
alan
10/13/2016
Decent Price, arrived promptly and it was easy to install.
Robert J.
10/12/2016
this is a great hitch and at a great price. Most beefy hitch on the market
Lyle H.
10/12/2016
The products I ordered were of the quality expected. Quick turnaround on my order.
Mitch S.
10/12/2016
Great product and a good price. The customer service is outstanding. I have made several purchases from etrailer and will continue to buy from them.
Doug T
10/12/2016
Great product fast shipping
Doug
10/12/2016
received package on time and great packing of the item. Will use them again.
Clay S.
10/12/2016
Good product! No issues at all with the shipping or the installation.
CharlieG
10/12/2016
Excellent service quick shipment and fast delivery. They will be my RV parts supplier
ALBERT Anderson
10/12/2016
Super quick free delivery!! Every thing looks in good condition. Will buy from you again when I need quality trailer parts!
Don K
10/12/2016
Quick,quick,quick shipping and good communication.Did I mention quick shipping?
Jake C.
10/12/2016
I ordered 4 keys later on a Tuesday afternoon and got them Wednesday by noon. Fast! Fast! Fast!
Jessica S.
10/12/2016
Of course it's 5 star, along with everything I have purchased from your site.
JL
10/12/2016
great parts ,,,quick shipping
jerry b
10/12/2016
Parts arrived swiftly and quality of materials appear well made. I am very pleased with the service and I will be ordering again soon.
Excellent
10/12/2016
Quality product, etrailer is super easy to work with.
T. Smith
10/12/2016
In my dealings with ETRAILER I am 100 percent satisfied and will recommend using them to anyone.
Andrew. T.
10/12/2016
Lowest price on this item anywhere, super fast free delivery. What more could you ask for!
Steve F
10/12/2016
Very happy with the service and quick delivery. Website is easy to use and thorough. I will definitely recommend this site to others.
Jim S
10/12/2016
The replacement pad fit perfectly exactly like the original very pleased with easy installation.The shipping was prompt well packaged witl do business again.
Lynneth J.
10/12/2016
I can always count on quick delivery and a great product on every order ! Thank you again !
Fred S.
10/12/2016
Simple Easy and quick delivery.
Jason R.
10/12/2016
I had sent an email to try and figure out which vent was the correct one, and the answer was spot on. The vent was a perfect match and the video on your site explaining the install was very clear. Took about 5 minutes to install. Great job!
Jeff M
10/12/2016
Hitch delivered a day early, all the parts were there, and it was installed two hours later. What else can you ask for. Great job etrailer.
Ed
10/12/2016
Fast delivery, Excellent product. Loved doing business with this company
Sharon D
10/12/2016
ETrailer.com carries part not easily purchased locally for old trailers.
Roger L.
10/12/2016
When repacking the bearings on my trailer, the lock rings were damaged. Unable to find them locally, I checked etrailer and there they were! I submitted my order, which was received in record time, and with the correct item. I do a fair amount of ordering online, and etrailer sets the standard in my opinion. Communication and follow-up from etrailer is excellent. Have recommended etrailer to my friends, and will continue to do so. A+++++!!!!!
Hatch
10/11/2016
Great product, and great service.I will definitely purchase from your company again.
Dianne Christofano
10/11/2016
Ordered my snow chains and they arrived promptly. Product was easy to install and iof good quality. Will definitely order from etrailer again. Very good experience and customer service.
Ken W
10/11/2016
Great help to find what I needed - Quick too. Thanks very much for finding exactly what I needed and shipping it quickly! Highly recommend.
Rick P.
10/11/2016
Items are always good quality and items arrive in good time for a good price...
Jay H.
10/11/2016
My whole transaction & experience with etrailer couldn't have gone any smoother. I've recommended others to them & have heard nothing but good reviews.
James
10/11/2016
Sturdy, shinny...a must have. The coustomer service was excellent!
KayakJack
10/11/2016
Great service! Thank you
Duane S
10/11/2016
The Truxedo TruXport Soft Tonneau has several options for replacement covers. I got excellent service figuring out which one fit my pickup and received the proper part quickly. Can't expect more than that.
Alan E
10/11/2016
Haven't used it yet but it's the right part Thanks for the fast service
randy b
10/11/2016
This is the factory key, just cheaper here at e-trailer than any other place I could locate one.
Ski Pro 3
10/11/2016
Arrived quickly, it was as described
Eric
10/11/2016
product was easy to find, etrailer is very responsive to shipping questions and stuff just works! I'm going to keep buying from these guys!
Darak W
10/11/2016
Nice product. Item as described. Fast shipper. Great to do business with you.
Louis Snell
10/11/2016
Great customer service. Ordered the wrong part and called them. They took my return and helped me make sure I got the right part and shipped fast.
Fast and helpful
10/11/2016
I am very impressed with eTrailer. Knowledgeable people provide quick and detailed answer to your questions, their website is quite powerful and the entire shopping experience is smooth and transparent. I will recommended them without hesitation!
Lee
10/11/2016
great products, exceptional service and prices
perry p.
10/11/2016
Easy install - fast shipping - good phone support
M.S.
10/11/2016
Very fast delivery!!
Matt s
10/11/2016
Shaft seals were as advertised and ordered. Online order was simple and on time.
Dan T.
10/11/2016
I received the product in a very timely manner. The product was exactly what I needed and expected. Thanks for the great service
Dan S.
10/11/2016
Solid, well built and well priced
Matt R
10/11/2016
Product arrived asap and worked as it should.
Dale M.
10/11/2016
worked great with the hub assembly. Would buy again.
Van r.
10/11/2016
Bought my truck with a toolbox but without a key to open it. Keys came quickly and works as though it originally came with the tool box. I am extremely pleased with the whole experience. Definitely will use this company for any future needs.
Nikki
10/11/2016
Great service. Etrailer does an excellent job of filling the orders and getting them sent. Shery was really good handling our order. Thanks again.
Ken Diamond
10/11/2016
Product was exactly the replacement strap that I needed. Instructions online were spot on. Very quick delivery. Always a great consumer experience with etrailer!
Linda
10/11/2016
The website made finding my product very easy. ETrailer shipped my products right away and had excellent customer service.
Corey
10/11/2016
The safety chain quick link I order online from etrailer was exactly what I thought it would be and received it in the mail within a few days, just like promised. I highly recommend etrailer!
Steve R.
10/11/2016
I received the steps in just a few days and had absolutely no problem installing them on my own. The fire poker is great, too - we used it this past weekend camping. I will order from etrailer.com whenever possible as they usually have what I need in stock and send it promptly!
jeanette s.
10/11/2016
What a great experience with etrailer! Their customer service is exceptional. Shortly after I placed my order, I realized that I had inadvertently ordered the wrong item. They got it straightened out for me and were very professional in assisting me with ordering the correct items.
Stuart C.
10/10/2016
Great product, great service, quick free shipping, demo videos of the products, what more can I say etrailer creates the perfect experience!
David
10/10/2016
Thank you, I got what i ordered in fast time. You seem to be a good company to deal with. thank you.
Skip
10/10/2016
Products arrived to my door very fast , ordered on Friday and received it Monday. Everything was in great shape when it got here , very happy with the service.
Tony L
10/10/2016
Excellent customer relations and communications love etrailer and the products so far ordered from them
john l
10/10/2016
Great price for all the parts you might need to make a quick repair. Fast shipping and as always a pleasure to purchase from!
Matt D
10/10/2016
Excellent customer service and the brake units work great!
Jerry R
10/10/2016
Product is as described on Website. Shopping experience was excellent!!
David B
10/10/2016
Again good purchase you guys did a great job. ??
Carmelo
10/10/2016
Easy to use web site. Really fast delivery.
Kenny
10/10/2016
On time, as Promised!
Ramon M
10/10/2016
just what i needed thanks for prompt delivery!
matt
10/10/2016
Great product and fast service!
Joey.I
10/10/2016
Excellent service and products.
Jerry
10/10/2016
Received the item sooner than expected. It's working great. Would recommend you and product to anyone.
Charlie W.
10/10/2016
Received my controller and wiring kit, and preparing to install everything appears to be complete. The parts shipped right away and were delivered in a timely manner. Will definitely do business in the future again.
Mark C
10/10/2016
Product performed as advertised. etrailer shipped the same day. Great service.
TF
10/10/2016
Fast shipping and great selection of parts
Jim
10/10/2016
Awesome price and service once again. Delivered when promised.
Lou M
10/10/2016
Ordered a trigger latch for my 9 year old truxedo tonneau cover, to replace the original latch that was worn out. easy install and perfect fit. Very quick shipping through etrailer.
Paul S.
10/10/2016
Recieved my part earlier than expected and it fit perfectly. We will be doing more business in the future I'm sure. Thank you for your very prompt service.
Steve B.
10/10/2016
You guys are awesome! If only snap on tools or lowes were this good at getting keys for their products and all the hardware needed. You may be the last co. that goes that extra mile to have pleased customers.
Chris
10/10/2016
The customer service was excellent the product arrived quickly and was exactly as advertised, I would definitely recommend e trailer to anyone and I will use them in the future.
Jeff k.
10/10/2016
I was able to select the proper hitch, on the phone, with the help of a product expert. This on phone help was available on Sunday afternoon. My application involved a 10,000 lb, "V" nose trailer with limited space for the frame rail brackets. The selected hitch allowed the brackets to be mounted as close as 27" to the hitch ball. This worked with the reduced space of the "V" nose of my trailer. The hitch also incorporated sway control without a separate sway control friction device. This eliminated bolting additional hardware to the trailer tongue. The hitch was delivered, when I needed it ,the following Wednesday at a modest delivery charge premium. The installation went smoothly and the first tow experience was very satisfactory.
Jim C.
10/10/2016
Fast service and easy to order product on your website.
Frank D.
10/10/2016
Very Happy with the quality and service
JimC-NH
10/10/2016
Etrailer has excellent service and knowledgeable sales staff. Whenever I am not sure about a certain product, all I have to do is ask the sales person and they recommend which product works best for my needs. Right now I am batting 100%!!!
M. Scott
10/10/2016
Great customer service from etrailer. I had no idea I needed this little piece, but they bailed me out.
Peter in Boston
10/10/2016
the etrailer team saved me when I lost some parts to my Thule. They figured out exactly what I needed, and got them to me quickly.
Peter in Boston
10/10/2016
Great help ordering a compatible bike carrier, and fast delivery. This is terrific service!
Peter in Boston
10/10/2016
Worked great as advertised. Came very quickly. very pleased.
Rod R.
10/10/2016
Excellent product, exactly what I was looking for. Thank you for sending it so quickly. Will definitely do more business with etrailer.com
Shane G.
10/10/2016
fast shipping if you have it
tom p
10/10/2016
Easy install, excellent fit
Mike
10/10/2016
Arrived on time. Customer service by phone was very helpful and guided me to what I needed. Everything fit like it should've. We'll have to wait to see about quality and durability.
Dennis S
10/10/2016
Shipped fast, was just what I needed
Jason B
10/10/2016
This is a very good brake controller at a really good price. Not only that, I accidently (stupidly) ordered 2 units, needing only one, and "etrailer" was more than accommodating in letting me return the extra one. I would order from them again
xman
10/10/2016
Very happy with this product I purchased these to replace some of the lights on my trailer and they work wonderful. very pleased with this purchase. Would recommend and purchase again in the future.
Chris
10/10/2016
One was cracked in shipping. They handled the replacement promptly.
mike
10/10/2016
Great service, products of top quality, and fair price. Have ordered products before and will use e trailer again.
Paul B.
10/10/2016
Fantastic website to order parts from.
Evan
10/10/2016
With the help of my salesperson Lisa, I was able to find the correct hitch for my set up and she had to help me size it up, and it worked out perfectly. After placing the order I was notified when it shipped, and then a delivery date, best of all, it was less then a week. great job Lisa, and e trailer.
Bob S
10/9/2016
Excellent, the wobble rollers, & so is your shipping. Rollers goes on my boat trailer & I will be ordering in the near future. Thanks a heap
Clarence M.
10/9/2016
Lost my Yakima SKS KEYS and looking around in the web I found that eTrailer had replacement key I was soo happy to find that maybe spendings less than $10 I could save those looks and avoid the need to buy a new kit-(service was great and shipping was on time definitely I'll buy more stuff from eTrailer)
Rodrigo R.
10/9/2016
We recently purchased a previously owned car carrier missing a key. The instructions on how to find the correct key was easy, communication with etrailer was quick, price comparable to a massive online retailer and received the new key ahead of schedule. What's there not to like?! I would recommend & use etrailer for future purchases.
Thanks
10/9/2016
Very pleased with the quality of the product. I took a close look at the originals in the dexteraxle and the ones in this kit, and they were the same weight, precision cut, and very smooth. The new ones are in and the trailer rides super smooth. I want to also state that the customer service I received from etrailer, is the best in the business. When I asked a question about what bearing I needed, not only did I get a fast and accurate response, they delivered me a personalized custom webpage with all the information on the bearing kit, related products, exceptional advise, links directly to the product and for how to video's that matched exactly what I needed to do. Made installation a breeze. I've never seen a higher level of dedication to a customer, in the decades I've been purchasing online. The best there is ! My sincere thanks to George. I'm a customer for life. ~Keith
Keith
10/9/2016
I have owned a my Reese distribution hitch for a year now and am extremely happy. The product and tech department where very knowledgeable and help me pick the right setup without any hassle. I would recommend etrailer to anyone.
Rich n.
10/9/2016
Excellent service. Got everything I needed in a couple of days. Very happy with your service.
Ron S
10/9/2016
I was so happy to find a reasonably-priced replacement supplier for these Thule tabs that "disappear" from the bike rack in the city. (Ugh.) They came quickly and were just what I needed. Kudos to etrailer!!
Booker
10/9/2016
Alll the items purchased from E Trailer are excellent. They are being used and all work great. You have a great company, People,products! !!!.
Jim s
10/9/2016
I am completely satisfied with the tailgate assist , it is a great product. It was very easy to install and works perfectly. We do a lot of camping and outdoor activities, E trailer is my # 1 source for supplies, their employees are very knowledgeable and courteous. On several occasions they have made recommendations that were better than what I was going to do. It is a pleasure doing business with a company that truly cares about their customers, their products always arrive before there due date . ***** ??
Lloyd L
10/9/2016
Vent's arrived in record time, thanks for the great service.
Dave R
10/9/2016
GREAT PRODUCT GREAT PEOPLE TO WORK WITH THEY KNOWN THERE STUFF THANK YOU GREG
GREG M
10/9/2016
Quick shipping, very good communication on product and shipping.
Matthew
10/9/2016
Excellent service!
Joe Camren
10/9/2016
All was shipped in a timely manner and arrived in excellent shape. All of the items seemed to be of excellent quality and durable. Thanks for your good work.
Mike M
10/9/2016
As advertised. Prompt shipping.
Dave P.
10/9/2016
First, I called about this and received a lot of help from the rep. Then they mailed the items and they arrived before they said they would. This is the type company I love doing business with !!
Stu
10/9/2016
Worked great for what I used it for. Would buy again!
Jason
10/9/2016
Fast service easy to find what you need. Would order again.
Anita
10/9/2016
Max fan 5100k , works better than expected. Received fan very quickly. E-trailer is the best online company company I've ever ordered from, will not be my last.
Jim G
10/9/2016
Exactly what I needed, customer service was top notch.
Barrett E
10/9/2016
Thank you, etrailer.....your customer service is outstanding, product arrived very quickly and is exactly what I needed.
Barrett E
10/9/2016
These are exactly as described and although yet used them, they appear sturdy and will clearly to the job intended. E-trailer shipped promptly and I received my order sooner than expected even with their free shipping!
Russ C
10/9/2016
Promptly delivered and a solid product at a good price. I will use etrailer a lot!
Joe M
10/9/2016
Awesome support while ordering the parts. Everything fit perfectly. Shipping was very fast.
J W
10/9/2016
This clamp works great. Tried others with poor results, this is simple to use and does the job! Great service also, received the product in just a few days.
Larry B.
10/9/2016
I got the hitch repair kit fast and was able to get my small utility trailer back on the road in short order. Very good service from Etrailer. This is the 4th part I have ordered without any issues.
Steve R
10/9/2016
Shipped quickly, received before I even thought it would have been mailed. Very professional place to buy from. I thank you!
Larry R
10/8/2016
Installed this morning and worked perfectly. Only place on the web I could find one of these!
Chad
10/8/2016
High quility, fast delivery, thanks!!
Scot
10/8/2016
Nothing but RAVE reviews for eTrailer.com Parts were exactly as ordered, great price, fit perfectly. Couldn't be more elated with the fast service too!
Chuck S.
10/8/2016
Awesome service ..very impressed with this company I recommend this to all my friends
Jose
10/8/2016
Every step was easy service was excellent delivery was very promt installation instructions were excellent everything went well . Thankyou Sam T PS I will recommend this companie any time the opportunity comes up.
SAM TAYLOR
10/8/2016
Good products Fast service Will order again whenever I need parts.
Mirrors
10/8/2016
perfect replacement showed up as stated. Have ordered parts before and never had a problem in anyway. Thank you
Terrie b
10/8/2016
Awesome product replacement. Quick shipping great cost. Thank you etrailer.com
Joel Stiles
10/8/2016
Love the lights. Quick & bright, just what you want for communicating to other road users. Dealing with etrailer is always a pleasure.
Fling
10/8/2016
Both the products and service from etrailer is top notch..would buy from again...
Dan E
10/8/2016
Heavy duty, perfect fit and great instructions. What more could you ask for.
Russ H
10/8/2016
great product and fast delivery
rick
10/8/2016
SUPER FAST SHIPPING, PRODUCT JUST AS ADVERTISED I AM VERY SATISFIED. A++++++++++++++++++
DICK P
10/8/2016
The product was a perfect match to the old one. It was packed very well no damage. Arrived in perfect shape and shipping time was very rapid
Ray
10/8/2016
Great same original part. Shipped as promised. Reps pleasant and knowledge!!
Richard S.
10/8/2016
Parts arrived earlier than I expected and worked perfectly.
John
10/8/2016
Ladies and or Gentlemen, sorry for the delay in feedback but I am not too great on computer skills, the tires and wheels arrived and they look fantastic more so than I had hoped for, look great on the boat trailer, if I knew how I'd send you a picture, that stuff is over my head, anyway, thank you for a great product, fantastic prices, and fantastic customer service, for a great on-line shopping experience from someone that don't know what he is doing on these things, looking forward to ordering from you all again in the near future, will need a spare tire and wheel for the boat trailer, again many thanks, Take care, GOD BLESS, Regards, Dana Hooks
Dana H.
10/7/2016
Very fast shipping - excellent price - excellent quality ! Thanks
David E.
10/7/2016
Outstanding service! Reasonable prices! What more could a customer want.
Keith S
10/7/2016
No problems, Good web site. Good service. Low price. I will buy my next tire from etrailer. Thank you George
Barry B
10/7/2016
George, The wheels look good. You have done a fine job with the web site. Thanks, Tom
Tom T.
10/7/2016
Great company to do business with. As usual, got exactly what I ordered and in a very timely manner. Will continue to patronize etrailer.
Jimmy H.
10/7/2016
Just received my new tire chains from e-trailer, and I cant figure out if I'm happier with the product or the great service from e-trailer. Erika W not only had great advice but was probably the most helpful sales person I've had the pleasure of dealing with. this is the second time I have ordered from this company, and look forward to doing more business with them.
Anthony A
10/7/2016
Arrived on time. Quality product as expected. Very heavy duty and sturdy. Will meet all my needs for towing. Etrailer.com was a pleasure to work with. They have earned my business.
Don D
10/7/2016
Arrived on time. Quality product. E trailer.com was a pleasure to work with.
Don D
10/7/2016
Exactly as described, fast shipping and great customer service
Carl Z
10/7/2016
I cannot say enough about etrailer!! I ordered my part at a much cheaper price than I would have paid locally, it was mailed the same day and I got it three days later!! When ordering, I spoke to Shawn who was very professional and very precise in my wishes......she made me feel like a very valuable customer!! The part arrived in perfect shape and was easy to install. I would not hesitate to order from etrailer again!! Keep up the good work!!
Larry F
10/7/2016
fast shipping.
steve s
10/7/2016
Great product and an even better company!!!!
Ryan Erickson
10/7/2016
Awesome product and service! Arrived in under 3 days, and as advertised or better! etrailer rocks!!
K n D
10/7/2016
Fast shipping! Customer service was fantastic. Was contacted by customer service who answered my questions in an expert, professional manner!
George P.
10/7/2016
2nd time I have ordered something from etrailer and was blown away the 1st time when the order came in 2 days. But I ordered this tire at 10:54 am yesterday and was on my front porch this morning. GREAT SERVICE !!!
John H.
10/7/2016
Always great service and good products.
excellent
10/7/2016
I highly recommend etrailer.com
Shaun C
10/7/2016
Always enjoy doing business with etrailer. Fast response, fast delivery and great products Thanks. I hooked up the lights and they look and work great!
Dave K.
10/7/2016
I rarely write reviews or respond to requests to review purchases but in this case I feel I must. The items I purchased to repair my very old and nearly defunct boat trailer were just exactly what was needed. Not only did everything fit perfectly but the price was unbeatable!! I would definitely purchase here again. Thank you for great quality products at a very reasonable price.
Rich C.
10/7/2016
Great service. Was shipped 1 1/2 hours after I ordered. Arrived one day ahead of scheduled delivery. Thanks George.
T Watson
10/7/2016
Like always perfect :)
Exward
10/7/2016
Good service, great products, good product life! Very pleased with everything I bought from you. Best prices too!
Tom B
10/7/2016
I saw I ordered I received that's always a good thing
Frank
10/7/2016
What I ordered was what I needed. Price and delivery time was excellent. I will be back. Thank you
Ed N.
10/7/2016
Absolutely exactly what i was looking for a hard to find thule parts shipping was decently fast thank you for another great shopping expirence you will have a customer for life
R.Premo
10/7/2016
THANK YOU FOR THE GREAT SERVICE VERY NICE HITCH AND RAILS
jim brown
10/7/2016
This product came exactly as advertised...perfectly as OEM as possible! Snapped right in to the original mount on my truck (didn't need the mounting bracket) and plugged right in to the existing wiring harness. Works fantastic! Thank you etrailer for another solid product...2 time satisfied customer!
Steve N.
10/7/2016
Easy transaction and great product perfect match to what I have also very quick shipping
Bryan P
10/7/2016
Great help with my selection from etrailer. Mirrors exactly as I hoped.
William
10/7/2016
Great service would use these guys again
Wade C
10/7/2016
Items were ordered Tuesday and deliver Thursday. Used USPS. The whole ordering process was an excellent experience. Thanks so much!
Jerry H
10/7/2016
Fast ship, easy to order. Nice on the phone as well. Will buy from this place again.
Scott A.
10/7/2016
I received exactly what I ordered from etrailer.com in a timely manner and at a good price. Thanks guys.
Jeff K.
10/7/2016
Perfect replacement fast shipping happy with purchase
Irv
10/7/2016
fast delivery, great customer service, and the item I ordered is in great quality and matches perfectly to my bike rack.
Rui W
10/7/2016
Direct fit without a hitch "no pun intended" great service and fast shipping a fantastic website as a go to if you need it fast and accurate.
Pete
10/7/2016
Once again an absolute pleasure working with you Folks at etrailer Fast courteous informative. Products are spot on, this could be the one and only place to shop online. Thanks again. Mr Lombardo
Pete
10/7/2016
I recieved the hitch on time and had it installed within one hour after it arrived . It was a perfect match and the CURT reciever is much stronger than the OEM. Thanks Pat C for all your help. I will use and refer your company. . 1
Kenny C.
10/7/2016
I have a 21 foot boat and this winch works great pulling it up onto the trailer. I have purchased several items from etrailer. delivery was always fast, 2 or 3 days at the most. all of the products I purchased at etrailer were top quality. this seller goes above and beyond to satisfy its customers, the way a retail business should be. thanks to everybody at etrailer for making my purchases so satisfying.
terry
10/7/2016
The brake controller and wiring harness were an easy install and work to my complete satisfaction. I would purchase them again. etrailer shipped the items in a very timely fashion. I will purchase items from them in the future.
Grant Q.
10/7/2016
If you want great customer service and follow up this is the place. Some places once you place the order they forget who you are. Etrailer has made it so that you are informed from the time you place your order until it hits your door. Parts arrived packed well, and complete. to coin an old phrase " I'll be back"
John D
10/7/2016
If you want great customer service and follow up this is the place. Some places once you place the order they forget who you are. Etrailer has made it so that you are informed from the time you place your order until it hits your door. Parts arrived packed well, and complete. to coin an old phrase " I'll be back"
John D
10/7/2016
My tire chains arrived much earlier than expected and fit perfectly. What more can you ask for. Great job!
Todd O
10/7/2016
I purchased the bearing buddy 1980A-SS. They were a perfect fit. Easy to install. Excellent responsiveness from etrailer.
Lee B.
10/7/2016
This is a great product was just as we expected.. fast shipping also.. perfect
Reginakd
10/7/2016
Exactly right fast shipping.
Krystal H
10/7/2016
Fast shipping thanks so much.
Krystal H
10/7/2016
Great customer service. Product as described.
Sam R
10/6/2016
Hard to find clearance lights. Great price and fast shipping ... Thanks
Jim l
10/6/2016
The hitch and jack I bought arrived quickly. They were both at at very great price, plus the free shipping made it a very good purchase. I have another trailer to build and I will be back for more parts.
foresthillbud
10/6/2016
This may have been the best online purchasing experience that I have ever had. Customer Service was UNREAL and answered questions via email on a Sunday. I had perfect access to shipping and tracking from the get-go. Trailer hitch arrived within four days, and shipping was free. If EVERY online retailer worked as efficiently and as professionally as etrailer.com the world would be a much, much better place. To be honest, I am still sort of in awe at how well this company is run. I haven't even installed the hitch on my wife's car yet (just arrived today) but from here on out it's all my responsibility and the posted reviews surely make it sound like a no-brainer. And the online video has already laid out what needs to be done. Etrailer.com has gone above and beyond all my expecations. What a great experience. Every hitch I buy from now on will come from these guys, zero doubt about that. Great, great people. Thanks etrailer.com!
Tarpon Boy
10/6/2016
Over the past several months I have been reconditioning an older cattle trailer. I changed all the lights and replaced the electric brakes. All the repair items were purchased from etrailer. All the items were received in a timely fashion and found to be exactly as described on their web site. I now have a functional, road worthy trailer. Using etrailer made this job a lot easier.
Paul R.
10/6/2016
Perfect transaction. Thanks.
Jon B.
10/6/2016
Very good customer service, they replaced our item, when the post office damaged it!!
Susan
10/6/2016
These came in 100% ready to bolt on condition. Fit perfect and work great. No complaints. Will probably order these next time my brakes need changing. Can't beat them for the price.
Kevin Lantz
10/6/2016
Ordering was easy. Price was competitive. Very good product descriptions. Pleased with the quality. I've ordered from ETrailer before. Will order again.
Maine Campah
10/6/2016
I needed an 11 inch drop hitch and it turned out very hard to find, as soon as I found etrailers I found the one I needed very quickly, ordered it & it was at my house within 2 days, now I am pulling a trailer (level). I also messed up my shipping address during the online order, I called in and talked with a real person and they straightened the order out for me. I would recommend etrailer for all your trailer & towering needs.
Nate G.
10/6/2016
Needed a gooseneck turnover in 3 days and all the other websites I visited said 5-10 days. Talked to Bill at customer service; they had it in stock and I received it as ordered in exactly 3 days. Truck is currently at shop having it installed. Nice to purchase from a company that follows through with their promise.
harrywpa
10/6/2016
Good stuff!
George L.
10/6/2016
Super easy to find the hitch I wanted. Checkout was quick and my hitch was delivered 3 days later-bravo! Oh, did I mention they also had the best price? If you need a hitch, this is where you should be shopping!
Christine S
10/6/2016
Very satisfied with product and ease of ordering. Installation was a Breeze. FAST SHIPPING !!!!!! THANK YOU SO MUCH.
Jeff L
10/6/2016
Great product and excellent service. They shipped promptly. Looking forward to buying from them again.
Danny
10/6/2016
awesome service!! Awesome products!!! 5 stars are not enough. Ordered and it was here before expected, packed well and exactly as advertised.
mitch.g
10/6/2016
Fast/free shipping at a good price and a quality product. Would do business again.
Bob P.
10/6/2016
Great service quick shipping ????????
Ron z
10/6/2016
Looks good I think it will do the job Fast shipping and good comunication
Russ
10/6/2016
I have always gotten fast service from e trailer
Ron S
10/6/2016
Received the item an I'm very satisfied. good price and fast delivery
Ray
10/6/2016
Awesome 5 star service! Product exactly as advertised. Shipped immediately and arrived ahead of schedule. Great price. Highly recommend "etrailer".
Jim G.
10/6/2016
received order of American trailer wheel center cap (am90091). The product was every thing they said it was. Checked for fit and was ok. I immediately placed an order for three more caps to restore my fifth wheel to original. e trailer was easy to work with and made deliver on time. Very happy with purchase--will purchase with e trailer again.
howard m
10/6/2016
Exactly what I needed.
Ralph Robertson
10/6/2016
This trailer jack is awesome an etrailer dealing with them was great.they kept contact with me with when shipped and arrival.
Shawn louis
10/6/2016
Fast delivery
Ryan
10/6/2016
Product was correct and timely. This piece is fairly difficult to find, so I was grateful they carried it.
LED
10/6/2016
Swagman bike adapter bar arrived timely and packaged well. Item will be used to secure woman's bike to Swagman bike rack which was also ordered through etrailer. Item is exactly what was needed and expected. Great company with wonderful communication. Would order from etrailer again without hesitation and will refer others to this company.
Jerry K.
10/6/2016
Could not find this Hitch Ball with Long Shank any where in the Amarillo, TX area. This is exactly what I needed and I received it with in just two days - Excellent Rating.
DesignerMan
10/6/2016
Exactly what my parents needed to replace the outside light on their camper. Perfect fit and great price.
For Dad
10/6/2016
Quick and easy with fast delivery A+ +
john n
10/6/2016
Went on easily. Fit perfectly. Will use the etrailer.com the next time I need anything they handle. Perfect customer service.
Bob V
10/6/2016
great to deal with,,,quick ship,,,,,so far no backorders
jerry b
10/6/2016
First time customer. Ordering was a breeze, payment page easy and shipping confirmation with tracker option, simply fantastic. Best experience ever! The items ordered were exactly as shown and promised. I will come back to order again. Thanks for making this so easy.
Max Eatman
10/6/2016
The backup lights were just what I was looking for. This was the only place I could find them. They arrived in just a few days and were in perfect condition.
Jeff F.
10/6/2016
Very good quality. Looks good. VERY fast shipping. VERY helpful with all my questions and got back fast. I will be ordering more from etrailer. Good people THANX George for your help. Dave : )
Fl. Wing Nut
10/6/2016
Could not have been a better experience. Provided feed back and updates in a timely manner.
Mark M
10/6/2016
As advertised and arrived on time to get them installed before the rain started. Would order from etrailer.com again. Thanks for the great service.
Toby
10/6/2016
Perfect replacement at an excellent price.
Tim S
10/6/2016
Great product at a great price. Will trade again.
Tim S
10/6/2016
I would like to personally that Ellen at etrailer for the fast dependable service I received on ordering my trailer wheel center covers. I decided to go with the stainless steel center caps for the mag wheels on my wheel house fish shack. Living in Minnesota, the salt from the roadways that is applied for ice conditions corrodes metal so fast. Previously I had regular lug nuts and no center cap over the bearing buddy’s. This fall when checking the bearings I was unable to get the wheels off without a breaker bar. Thus chrome enclosed lug nuts and center cap. The nice thing about etrailer is the selection for situations like this. This is not the first time I have order from etrailer. This spring I also order a Tekonsha Prodigy P3 Trailer brake controller. The nicest thing about etrailer is the expert service in ordering items that are specifically designed for the tow vehicle. The trailer brake controller adapter for the electric brake controller was specific to the make and model I own. It was easy to install without any issues. Thanks again!
Kevin H.
10/6/2016
Quick and free delivery as promised! Product as advertised and easy to install. As far as my experience a very good company to do future business with!
JRN
10/6/2016
friendly helpful service. I will purchase from E Trailer again .
Marlin
10/6/2016
This hitch is made by B&W and is very heavy and well made. This is the second time I have ordered something from Etrailer and the product always is shipped quickly, and is exactly as the description says. Great company selling great products.
Bud
10/6/2016
One Of The Best Companys I Have Had To Work With. These 3 Girls You Have Are The Best. Jennifer S Hally C Carla.M Don't Know How Much You Are Paying Them . ( But It Is Not Enough.)
Bernard B
10/6/2016
Easy to install. Good customer service.
David L.
10/6/2016
Very good service. Received the product timely. Great prices.
Mark K
10/6/2016
Quick ship, order correct and everything in stock. Perfect!
Joe
10/6/2016
Great customer service, George communicated with me throughout the process from acknowledgement of the order to delivery confirmation. FANTASTIC!!!!
Johnny
10/6/2016
Very satisfied with e trailer. The staff was very helpful and informative. I will definitely order again through e trailer.
Carmine F
10/6/2016
Product arrived SOONER than expected Product was packed very carefully and came exactly as expected... brand spankin new. Customer service was phenomenal given that i ordered the wrong part initially and Hally went out of her way to contact me to ensure the right item was ordered. We NEED more great AMERICAN companies like these...
Cyrus Haze
10/6/2016
Our taillight is still going strong one year later. Etrailer.com was a pleasure to work with, and I would certainly order with them again.
Doyle
10/6/2016
Everything is working very well. Very satisfied with your products and service. In fact, several times over the last couple years, I’ve recommended your site to friends and coworkers looking for trailer, towing, fastening gear. Keep up the good work there at Etrailer.
John
10/6/2016
Quality part and fast shipping great site to shop at.
Ralph M
10/6/2016
While not much of an order they shipped within hours of my order and i got it two days later - great service and when i need other trailer parts this will be my new go to place - thanks
Dan
10/5/2016
Great company all ways great service and products
Ernest w.
10/5/2016
purchased the tubes for refills on my grease gun. this is a follow up for cleaning my wheel bearings and changing to calcium sulphonate complex. Since this grease is not commonly stocked at the stores I've shopped, seems like a good idea to stock up on several tubes. as usual, the people at etrailer responded very quickly.
Rod C
10/5/2016
First, I'm very pleased with the level of customer service from etrailer.com. Site is easy to navigate, ordering was simple, and the item was shipped on time. The hitch itself is a thing of beauty. Well-designed, solid, bright and shiny. I put it on my truck to see if it fits as expected, which it does. I haven't attached my trailer yet, but I can see that it will work as advertised.
Lew P.
10/5/2016
Product is exactly as pictured, including the strap which I was not sure be included since it has it's own part number. It arrived faster than expected and I installed the part right away with no problems. Thanks for the great service! Dave
Dave M.
10/5/2016
I needed a new electric motor for my bathroom exhaust fan. The on-line catalog made it easy to identify the correct replacement. I was able to easily order it and it came very quickly. Great job !
Les
10/5/2016
Everything worked as advertised and shipped on time
Keith T
10/5/2016
Excellent service...sales staff knows their stuff...great pricing. What more could one want?
Mark L.
10/5/2016
Fit perfectly with quick delivery. What more can you ask for.
Trey and Becca
10/5/2016
4 days from order to installed. Thanks for great service.
Nick Blackford
10/5/2016
Great service
Andre
10/5/2016
The product was exactly what I was looking for as different vehicles have different sized cross ties on roof racks. Thank You E Trailer!
Jon S
10/5/2016
Was not able to find threaded bearing buddies locally these arrived quickly and were just what I needed!
Jim B
10/5/2016
I wanted to take a second and say etrailer is a great company. I originally bought 3 wheels for my trailer and 2 were damaged upon arrival. ETrailer sent me 2 new wheels without hesitation. I would refer anyone to etrailer for there trailer and boating needs.
dustin hopkin
10/5/2016
Great products, awesome service! Called in to buy a matching wheel for my ski boat trailer. Last one I bought was 6 years back & my trailer was 3 hrs away so I wasn't sure what purchased back then. Summer S had the answer for me before even asking my name. She handled purchase right over phone. Even with free ground shipping (46 lb package), my new wheel was at my door by noon next day. Thanks Summer & e-trailer!
John B
10/5/2016
It has worked as intended and the service has always been great!
Andrew J.
10/5/2016
Great product greater service from E trailer!
Fred ar.
10/5/2016
you always deliver quality product .
clint johnson
10/5/2016
Ran all over town trying to find a trailer tire for my boat last minute before my vacation. While sitting in the Walmart parking lot I called eTrailer and had my tire the very next day. Of course I was lucky enough to be within a 1 day ground ship but what I life saver. Now I can head on vacation with the peace of mind knowing I have a spare for my boat.
BillyM
10/5/2016
great products for even greater value!!!!
Mike S.
10/5/2016
Excellent product. Quick delivery from a recommended seller.
Steve K.
10/5/2016
This is the second time I have ordered Thule parts. Great value!
Michael B.
10/5/2016
Just received my Brophy steps from etrailer and what a quality product. The service was everything that you could ask. I have been using a step ladder for entry to my slide in camper and these stairs offer stability and much easier egress. I would absolutely buy from etrailer again.
DM
10/5/2016
I purchase keys for a Yakima rack and bike tray setup that was given to me because the keys had been lost. Through email with Etrailer experts I was able to identify the lock core number and order the correct keys for this Yakima setup. The new keys work perfectly and I am now able to lock the rack to my vehicle and the bikes to the rack. Thanks Etrailer.
Matt H.
10/5/2016
They fit my Thule perfectly and we're delivered quickly, I couldn't be happier!
Steve
10/5/2016
Good pricing, quick shipping, quality product. Third time I've ordered from etrailer.com and have never been dissatisfied.
John C
10/5/2016
Great product. Great price. Grest service. I'll be back!
Chris
10/5/2016
Great selections and fast shipping!
Jeff
10/5/2016
etrailer had just what I wanted. Excellent service, fast shipping.
Elaine
10/4/2016
Steps were great! They fit well and look great. Ordering was easy and shipping was prompt Very good experience.
Derek S
10/4/2016
etrailer.com has all the parts needed to maintain my 5th wheel Reese hitch. I bought the klip rings kit, bumper kit (58089) and spring (30776). The parts are good replacement parts with good prices. Shipping was fast. I had a problem with my order and customer service was fast to fix the problem. I will buy from them again.
Mike M
10/4/2016
After some problems with shipping the Etrailer came through and fixed the problem more then what I was expecting and I will order from here again
Paul D.
10/4/2016
Two thumbs up! Excellent service!
Jim C
10/4/2016
Great product would recommend, Thanks for the fast service.
littletoy
10/4/2016
The wiring harness was as advertised. It arrived on time and included easy-to-follow directions. etrailer's service quality products continue to impress me
Robert K
10/4/2016
Exact replacement, easy install, good price !
Walter R
10/4/2016
Like the time install rating say it took between 40 and 20 mins. Light and easy to put up and bolt up. This is my second hitch I bought from etrailer.com and you can't beat the prices and shipping!!!!!! Both of the installs were very capable for a roookie installer like me.
RRGould
10/4/2016
very helpful staff parts easy to install i will be a repeat customer.
dan
10/4/2016
These guys are great. Fast, simple and on time. Wasn't a big part but essential. I received the same treatment as though I'd spent a bunch of money. Great team.
Bobby B
10/4/2016
Great customer service and follow through!!!!
Tom
10/4/2016
first time to use,will be using from now on.
chat l.
10/4/2016
Great service, exact fit could not be happier with etrailer
Ed C
10/4/2016
This was the only place I could find these parts. Exact replacement for my EXISS horse trailer.
BobbyB
10/4/2016
I received what I ordered and they worked just fine. I would definitely recommend using them again.
Peter S.
10/4/2016
Perfect product. Would come back to you guys again
Anthony
10/4/2016
The product description was spot on. The product arrived promptly and the quality is great.
Mike P.
10/4/2016
Very happy with product deliver with speedy delivery& great pricing. Will definitely buy from again. AAA+++
Tom B.
10/4/2016
Product as described. Already using it! Will buy again. I love etrailer
Jason Chilman
10/4/2016
Outstanding customer service!!! Product quality was much better than I expected!
John K.
10/4/2016
Outstanding customer service. Every question was responded to and product quality was excellent!
John K.
10/4/2016
Good product good price and good delivery.
Dave R.
10/4/2016
Tough product to find. Quick shipping.
P.j.m
10/4/2016
Customer service at Etrailer.com is awesome! From the moment I submitted my order to the time it was delivered. Whether or not the emails were auto generated, is irrelevant. I had all the information I needed to keep me abreast in the whereabouts of my order. As for the product, it was exactly as described at the best price I could find on the web. My original Q Tower pads were a mess! The new pads were a perfect fit. I would definitely recommend this item from Etrailer.com.
Ben K.
10/4/2016
Great service, product received very quickly. Works great and exactly as advertised. etrailer is a company from which I enjoy purchasing.
Steve
10/3/2016
Ordering was easy. My part arrived in a timely manner. I will be using etrailer again when I change out the other electric brake assembly on my trailer. Good job
Bud B
10/3/2016
High quality items that are both functional even if they are essential items. They are what I expected and what I received. Good source of trailer items.
David Whitesell
10/3/2016
Excellent company fast shipping great product would absolutely buy again
Frank
10/3/2016
Fast shipping and great price!! I will be ordering more parts for sure. Thanks!!
Bart Lollis
10/3/2016
Arrived quickly. Perfect match.easy fix.tires and wheels look great. Easy purchase with trailer.
Robin R
10/3/2016
fast shipping, really good product A++
Bart
10/3/2016
Product came very quickly and just what I seen on the Internet The website was quick and easy And hope to do more business with the company with more special offers they're offering
Excellent
10/3/2016
The product is top-notch service was great the online service center was very easy
Excellent
10/3/2016
This utility light was the right fit for a replacement in the horse trailer, thank you for your product pictures and correct product information to help make the right selection.
Ken P
10/3/2016
Licence plate light was a perfect fit. Product pictures and information made is very easy to select the right product.
Ken P.
10/3/2016
As with other orders form etailer.com this light couldn't be found locally it is nice and bright easy to install with existing mount or with a new mount. etrailer.com always has fast shipping and customer service is great. Thanks so much !!!!
Rob R.
10/3/2016
product was delivered quickly with regular shipping. The hitch was easily installed using the simple instructions that came with it. overall and wonderful experience with ordering and installation. Thanks, James
James
10/3/2016
This is one of those times where I really needed to stop and take the time to write a review. If you look at the pictures you will see that I have a tri-axle trailer and I had no paperwork on the brakes when I bought it from the original owner. So I call e trailer and I get Cathy T on the phone. I ask her if trailers are her specialty and she says "sure they are" I said ok great lets dig in but I don't know what I have but I told her I did have a caliper to measure. So after about an hour on the phone she questioned me enough to figure out the front and rear bearing AND race sizes, the seal size AND the replacement break assembly kit to use. I never once felt rushed and she was awesome !! There was a lot to ask about to make sure we got it right and guess what Cathy T NAILED IT. Check out the picture of the parts on the bench. Every part was exactly what I needed. It all worked out perfectly and I can not say enough good things about my experience with e trailer and Cathy T. If you EVER need help with a trailer E Trailer is the ONLY place to go. The price is incredible and the service is even better. What an awesome organization. Thank you E Trailer and Cathy T
Jeff V
10/3/2016
This Keel roller was available in many marinas and on line. I wanted to purchase both from the same company. etrailer.com was one of the few that offered the other roller which was 18 inches long. Order arrived in 5 days. Very happy with etrailer.com!
Dan H.
10/3/2016
GREAT PRODUCTS ARRIVED QUICKLY
DENNIS
10/3/2016
VERY PLEASED GREAT PRODUCTS WORTH THE MONEY
DENNIS
10/3/2016
Accurate and fast delivery
Marc
10/3/2016
Excellent replacement for the Wesbar sidelite. Fits gromment perfectly. Plug & go. Good service and fast shipping by etrailer.
Lou B.
10/3/2016
Excellent service. Product delivered on time.
Cody G.
10/3/2016
The product is exactly as described. Nice quality, easy to install, and will shop here in the future. Thank-you, Heidi S
heidi s
10/3/2016
Haven't installed the seals at of yet, but availability of needed parts and ease of ordering from etrailer is top notch as usual. Nice to have a handy supplier for those trailer parts that are needed.
Joel K
10/3/2016
Good. Service and great pricing
Johnny d
10/3/2016
Works very well, I have no complaints and was shipped on time.
Gregory Bascomb
10/3/2016
I had a hard time finding this part and it was EXACTLY what I was looking for. Price was great and a breeze to put back on my trailer.
Larry F.
10/3/2016
Worked out great and wasn't as expensive as I originally thought.
Jason C.
10/3/2016
Came as described, shipped quick
Brent D
10/3/2016
very good price for replacement tire w/rim.
DP
10/3/2016
Excellent product, great service and product arrived on time.
Robert S.
10/3/2016
Fab service, fit and better than the original.
Drew S.
10/3/2016
etrailer to the rescue again!! Service and parts were sent on time. We are back on the road again.
WinnebagoTraveler
10/3/2016
The only reason I didn't give it 5 stars is because I haven't used it yet. This is a piece of art. Obviously CNC machined; this is a great hitch. Can't wait to install it on the truck and tow with it. Very light for it's size and capacity. Love how stout it is; and love that it's effectively one solid chunk. As usual, eTrailer shipped quickly.
Tow Junkie
10/3/2016
Found what I needed for a great price. Timely shipping. Will definitely use etrailer.com in the future.
Danny R.
10/3/2016
I had 3 cracked/broken reflectors on my trailer. I never got around to fixing them because it was too much hassle to run around to hardware stores and try to match products. I finally checked online (duh. "etrailer" - should've known...). Etrailer was super easy to find the parts I needed w/ great advice in commentary. Thanks!
Jon B
10/3/2016
Went very nice just like it should thank you nice product.
Don Y.
10/3/2016
Extremely fast delivery
Mark M
10/3/2016
Great price and fast shipping.
Rob
10/3/2016
Just received my product order. Very quickly shipped. Products are exactly as expected, as well as packaged perfectly. I am very happy to have found etrailer.com and will without a doubt use them again in the future.
BoS
10/3/2016
Great product and great service! Will definitely only order from here.
Joe
10/3/2016
Excellent Price and Delivery ... Hard to find Parts .. I will be buying many more times from E-trailer ...
George L.
10/3/2016
Good communication, and my order is aways done right. Not the first time I've gotten spare parts for Thule and Yakima products from you, won't be the last. I also like the fact that your shipping charges are reasonable too. Thanks
TOM M.
10/3/2016
Item worked like a charm. Great product, great customer service.
JC68
10/3/2016
Just as advertised! Quick Delivery!
Scott M.
10/3/2016
very happy with the tow bar , and thrilled with the speed in which the product was delivered to me .I will deffinetly reccomend your coempany to my friends
Michael Matlock
10/3/2016
Exactly what I needed. Youtube showed me how to take out the old and put in the new bearings and races. They fit perfectly. The part no. was hard to research, but I was pretty sure what I ordered was the right set. I confirmed the part numbers when I beat the races out of the hub. The part number was embossed on the inside of the race and they matched the ones I ordered. I got them via ground delivery much sooner than they said. I received them in about three days and it only took an afternood to install them and new brakes. Can't beat the satisfaction of doing something yourself and saving hundreds of dollars in the process.
Jon Moench
10/3/2016
Exactly what I needed and very quick delivery. I will buy from this vendor again if necessary.
Ash
10/3/2016
Used to replace worn out original equipment. These were identical to originals. Thanks!
Cliff H
10/3/2016
Works like the original - that's all you can ask for.
Stephen M
10/3/2016
Good price, fast delivery, prompt notification of shipment, and progress
Mark Olson
10/3/2016
Quality product. Fit perfectly. Would definitely buy again. I always try and order my stuff through etrailer. Thanks again!
Scotty
10/3/2016
Quality products...excellent follow up to solve problems in shipping ,as a lens was cracked in box when I received shipment...an email and pic to etrailer and replacement was in mailbox in two days!!!...small problem with license bracket LP10sb, very good quality for price but mount holes had to b redrilled higher to fit properly with light # STL9rb...overall great service and quality products ...about to order more parts after this review!!!...twisty
Twisty
10/3/2016
Wish everything was as good and fast as these guys. I went to local napa they looked for 45 minutes and couldn't find the parts. Googled 7ooo lbs trailer axle brake drum up pops these guys. Couple measurements I already knew and I had the part the next day . the price was great too. If I need any more parts i will be back. Fred
Frrd b
10/3/2016
Product quality was good as I expected it to be. Delivery was delayed due to waiting shipment from supplier. During the wait I was kept well informed of the status of the order by etrailer. Very satisfied with purchase.
James B
10/3/2016
Great parts, the service that I received was perfect. Could not ask for a better dealer to work with.
Steve
10/3/2016
Yes. I am glad I purchase my new trailer tongue from etrailer. The price and service was great. R Kent. Brownsburg Indiana
R Kent
10/3/2016
I installed it in less these then 15 minutes. Works great, Video was a great help. I will return as a customer
Dan C
10/3/2016
exactly what I needed at a very reasonable price
Mike
10/3/2016
Could not find a matching silver spare for my trailer locally. Was happy to find this at etrailer. Arrived quickly in a heavy duty box so it was in perfect condition. Perfect fit. Thanks.
John A
10/3/2016
Easy install and great price!
Craig M.
10/2/2016
Correct part and arrived quickly!
Craig M.
10/2/2016
etrailer is a trusted place in the past and is a trusted place to shop now. Price is as they state, prompt shipping. No games. Yakima "A" Pad Part number 726265 and Replacement Vinyl Pads for Yakima Q Clips are of a better material than original. both parts fit exactly as intended.
Kiyoshi
10/2/2016
Shipping was fast and the product was a great price
Boyd Molander
10/2/2016
You guys did a great job. Exactly what I needed.
Ray M
10/2/2016
When ordering my side marker lens I really wasn't sure if it would work, but the measurement on the web site was a great help to make sure it was the right lens and it was the exact lens that I needed for the trailer. And if I need any more help I will use your web site again. Thanks
mlj52
10/2/2016
First time using etrailer. Delivered in 3 days. Wow! Fender showed up without a scratch. I will definitely buy again / recommend to everyone I know. Great product/ great service
G. Neal
10/2/2016
It was a very quick transaction. Got it in three days. I am very satisfied with the product and the response time. Would highly recommend using them. I am sure I will buy from them again.
Tom French
10/2/2016
Very affordable product. Fast delivery and great customer service!
Kriss
10/2/2016
Just as ordered. Super fast delivery. Thanks.
James k
10/2/2016
Package was delivered in timely manner and was exactly what I expected
Steve B
10/2/2016
Extremely fast delivery. Incredible pricing. Thank you!
Vince A
10/2/2016
Great product. This is 3rd product I have gotten from E Trailer all products great. Customer service great. shipping fast with no delays.
Pete Ballantini
10/2/2016
Quick shipping. Arrived as described. Great service!
Tom C.
10/2/2016
Just what I was looking for.
Bob S
10/2/2016
Been a huge Yakima fan/user for over 30 years. Durable, well-engineered, well-made gear. Keep it coming...
AllenJay
10/2/2016
The product arrived when it was promised. It was very easy to install. It took me 25 minutes from the time I began to open the package to the time the install was complete. And that includes being interrupted by 2 phone calls! It works great. Another great experience with etrailer.com.
George B.
10/2/2016
Arrived in a timely manner and as described on the web site.
Bob
10/2/2016
I am so thankful I found your website and could order the exact size vent hood exhaust filter I needed. I had looked several places within 35 miles of where I live and could never find the exact size needed. When I placed my online order with etrailer, the customer service representative was very helpful and pleasant. My order was received in a reasonable amount of time. I will definitely order from you again for all my filter needs, and recommend etrailer.com to others. Thanks again for your help!!
L. Helena M.
10/2/2016
Everything I expected and installed with no issues, now may horse trailer stops great. Recommend this product and company to anyone.
Robert W
10/2/2016
NICE PRODUCT FAST SHIPPING
JOEL O.
10/2/2016
Ashley was very knowledgeable and helpful with my purchase, Products arrived Sooner than expected and as promised, I have used etrailer in the past and will continue to use them.
Bernie, B
10/2/2016
In the last few months I have ordered several times from e-trailer. Every time the orders are as requested and delivered in a very timely manner. Now my first go to if if I need truck or trailer items. :)
Debbie
10/2/2016
Great product....great price!
Doug
10/2/2016
LED tail lights I ordered for my snowmobile trailer were better than expected for the price. Extremely bright turn & stop light function, which I was concerned about. Shipping was quick. What's not to like?
Tom M
10/2/2016
I ordered the A921B light bulbs to replace the ones that came with our camper. What a difference! In placing the order, I mistakenly put our winter address for the shipping address. Rebecca and George at Etrailer.com were very professional and helpful when I informed them of my error. They worked with me to resolve the problem.
Brenda S
10/2/2016
I bought it for a spare and just bought another about 6 weeks ago to have 2 spares . Friend just tried it on his trailer and will probably be buying 4 in the near future. I am also looking at the 5 lug 4 1/2 bolt circle set up for my sons trailer .Very Pleased with product and service . A + rating at my place . Will continue to shop with you all . THANK YOU
Stephen B.
10/2/2016
Received product exactly as described in a timely manner. Thanks!
Shirley
10/2/2016
I needed this lens cover for my 2014 Casita. I couldn't find it locally so I checked out etrailer, called to get exact measurements, and ordered. Fit and match perfectly. The cost and shipping were reasonable. The best part about etrailer are the knowledgeable people who go the extra mile to answer any question one may have. This isn't the first time I've ordered from them nor will it be the last! t
Leaves
10/2/2016
Part arrived very timely ! I'm very pleased with e-trailer.
Mark Garlitz
10/2/2016
A perfect product to replace original equipment , keeps the trailers looking in top shape. It also keeps the resale value up, if one decides to sell or trade later. Everything that I have ordered from e-trailer, did just that. The price is good, the packaging is also good, and the shipping is very timely. This makes shopping online a pleasure.
Don W
10/2/2016
Was the exact part I ordered and is working perfectly.
Victor s.
10/2/2016
Thank you, fast shipping and good price
Alex H
10/2/2016
Easy ordering and fast delivery. Very easy and complete. I will not hesitate to use this service again. And I will as my trailer needs lots of work.
John A
10/2/2016
Replace the keys for Thule bike rack, customer service was great and the keys were in my hands in just a few days.
Candice
10/2/2016
Excellent,worked the way it should,great price and fast shipping.Highly recommend,and I will buy from again,when I rebuild the electric brakes.
John M.
10/2/2016
Good service, timely delivery, excellent product.
Jim Bowen
10/2/2016
Great as usual. Always nice dealing with etrailer
Paul S.
10/2/2016
I got my kit in 2 days spent Saturday morning putting it on with no problem. Your video did help in getting me started. I will definitely buy from your company in the future as this was my 2nd purchase.
Wayne R
10/2/2016
Fast shipping and the best price around!!
Tim
10/1/2016
Easy to use website, excellent prices, speedy delivery. Product as described.
Patti
10/1/2016
Fastest delivery EVER!!
Kelly preskorn
10/1/2016
Product great e trailer service excellent
harleycharlie
10/1/2016
GOOD AS EXPECTEED
ROGER P
10/1/2016
Great company! I received my order promptly, unfortunately the box and contents had been smashed during shipping. After contacting customer service via e-mail, e-trailer arranged for a replacement in no time. I will definitely buy from you again when I'm in the market for trailer parts. Thanks e-trailer!
Rick H
10/1/2016
The item I ordered was on back order. E-trailer was very good at keeping me informed as to the status of the order. It arrived today as promised.
Gbpacker
10/1/2016
Great Price, Fast Delivery!
Dan C.
10/1/2016
I'm very happy with the excellent customer service, ease and speed of ordering my shelby jacks online, great website, good prices and communication via email from etrailer. Thank you especially to George J, Kat T and Meriah V. I appreciate the assistance with my order! Andrew
Andrew O
10/1/2016
Great service and product as discribed. I am pleased with my purchase
Les
10/1/2016
Great product. Great company to work with. Fast shipping. Friendly service.
Tom H
10/1/2016
Excellent Product and service
Danny K
10/1/2016
Wow, what great service, I needed it fast and they got it to me on time. I am so grateful and the product is exactly as described.
ikiebd
10/1/2016
Exactly what we needed. Shipped fast
Sheri D.
10/1/2016
Perfect!
HarleyBidness
10/1/2016
Great product. Great company to work with. Excellent customer service!
R. Redmond
10/1/2016
I found that working with etrailer.com had benefits beyond the massive selection and good prices. When i hit a snag with my original carrier after about 5 months, the team helped me identify and replace the defective part. They then shipped it out to me quickly and with no hassle or additional costs. Thanks, e-trailer.com!
B.A. East
10/1/2016
This product arrived fast and following the friendly service from the team at eTrailer. I'm happy I bought the carrier from them in the first place.
B.A. East
10/1/2016
Ordered 2 of the Kenda 4.8-12 tires with 12" Galvanized Wheels for my 5X8 utility trailer that I am in the process of refinishing. These wheels and tires are perfect for my trailer. The price was right, and the delivery was fast. I highly recommend etrailer.com for all of your trailer needs.
Mark H.
10/1/2016
I couldn't be happier! The instructions were dead on, and the video was perfect. You showed exactly what to do, exactly what to move and how to do it. I put it on this afternoon in no-time! Looks great too. Thanks for everything! You've created a fan.
Chris F
10/1/2016
Part came in really quick.
Jimmiek
10/1/2016
Excellent fit. 30 minutes to install with helper. Received within 5 days after ordering. Would buy again from Etrailer.
PAT
10/1/2016
Received within 5 days of ordering. Perfect fit. Easy to install. Will buy from ETRAILER again when needed.
Patrick
10/1/2016
Item just as described and easy to order. Item was well packaged to prevent damage. Fast shipping, I would gladly recommend etrailer. Thanks.
Martin
10/1/2016
Exactly what I needed. Knowledgeable staff took my order with no problems and the item was delivered to my home quickly. Thanks again !!!
Rob Mc
10/1/2016
I bought the hub assemblies for my snowmobile trailer because mine were original and in bad shape. I received them in a very timely matter and they were exactly as promised.
Joe
10/1/2016
Perfect. Best price I could find. Would buy again.
Michael
10/1/2016
Great product fast shipping
Don
10/1/2016
All items as described, worked perfectly!! Great communication on all my orders and love eTrailer!!
Randy E.
10/1/2016
Great product and fast shipping
James g
10/1/2016
Great delivery time, excellent quality, very customer oriented. Will use this site again. We need more USA companies like this selling USA made products!
Don
10/1/2016
Good product. Fast shipping. Great prices. We will be buying more items from Etrailer!
Ron
10/1/2016
Good product. Very fast shipping . Thx
Adrian I .
10/1/2016
Fits perfect. Quick delivery
Jimmy j
10/1/2016
Perfect fit. Will keep company web page for further use
Jimmy j
10/1/2016
This is a component for an anti sway device on a bike rack. The parts are well designed, easily disassembled for different configurations, and work well for intended purpose. Most of all, eTrailer is fantastic as usual. Great price and fast shipping. Bonus, if you have any issues, a live person answers the phone and a resolution comes in moments without pushback. If I need it, I check here first.
Rich T.
10/1/2016
As always great service and never a problem getting what I need Thanks
Tom M
10/1/2016
Always great fast service E Trailer is the first place I go to, to find things I need for all my trailer and towing needs
Tom M
10/1/2016
Thanks again! Really appreciate the guidance & information about the products you sell. It enabled me to figure out which parts I needed, & receive the correct parts.
Mac
10/1/2016
Exactly as ordered.
Stu B
10/1/2016
I have not installed it yet. Sure did arrive quickly. Have used your products before, so I have high expectations. Thanks.
Thomas Stauch
10/1/2016
This is the third hitch I've purchased from etrailer. They have all done a good job. What can you say about a hitch? When it's working you don't think about it. And I have had to think about mine at all. What's great about etrailer is their service and their instruction videos. They're clear and easy to follow. I had no problem installing any of my hitches
Lou R
10/1/2016
Great product at a reasonable price with fast shipping.
Ken
10/1/2016
Yes ma'am, every thing is good. I just told a friend of mine about y'all, he has a few trailers to repair. He'll probably be ordering from you soon. Thanks for checking on me :-)
Scott
10/1/2016
Very pleased and great customer service thanks Emily
Don
10/1/2016
Super fast delivery. Excellent price. Decent quality product. I'm very happy with my experience.
Dustin G
10/1/2016
Customer support was very helpful in specifying all the components needed for our project.After the order was placed all the items were received quickly!
Patrick L.
10/1/2016
A-1
Ed M
10/1/2016
Wide selection of products, fast shipping and helpful videos
Mark M
10/1/2016
Great product great price
Sean G
10/1/2016
Etrailer is a great company to do business with, speedy delivery, even called and checked with me on an order to be sure it was correct. Prices are competitive. I have ordered from Etrailer in the past and will continue to do so in the future! Highly recommend!
Larry V.
10/1/2016
Great customer service when I called. Supper fast shipping. Love the hitch. Had it installed in less than 30 minutes.
EFJ
10/1/2016
All went very Good...!!!
Jerry
10/1/2016
Excellent product and lightning fast shipping, tail clamp was an easy fix
Doug C.
10/1/2016
Product was same as original. Order response and delivery was immediate. Excellent, would order from company again.
Richard T.
10/1/2016
I was very happy with the speed that my order was filled and the quality exceeded my expectations. Thank you very much. I was also pleased e trailer kept me informed as my order was being filled. It was awesome!
Dave A
10/1/2016
Straps work great, great service and product showed up when promised
FC
9/30/2016
A good product and very good price. I ordered 2 shipped to a campground after having to use my spare. They arrived on time and packaged well. This is my first etrailer experience and I'll definitely keep them in mind for future needs.
Max W.
9/30/2016
Great product @ the most affordable price I could find..quick delivery..
Ron
9/30/2016
Product appears to be as advertised. Great service, prompt delivery, friendly people. What's not to like.
Bob D.
9/30/2016
Received the order. works perfect. Thanks to Kat for the help and service!
Vaughn A Wesson
9/30/2016
Had a lot of opportunity to buy this product from other vendors. Glad I decided on E Trailer. They took the time to look at shipping rates, and found they could send to me PRIORITY, at no addition cost. Got it a lot sooner than expected. I liked the commitment to service after the sale, got a follow up email asking about my satisfaction, and a name and phone number to use if I had any issues. Still have to assemble the product, but if it is an issue, I know I will get help in solving it.
Ken F.
9/30/2016
The product fit perfectly. Very satisfied with product shipping time quality. Definitely buy from again for any future needs.
Robert A
9/30/2016
By far the best company I have ordered from they shiped the item fast gave constant updates on tracking and followed up to ensure the order was received, the item was exactly as listed I would definitely buy from them again. Thanks
Adam
9/30/2016
Excellent product and came quicker than I expected. Great company
Howard douglas
9/30/2016
Twenty min to hook up. Orderd 10am tues got it thursday.
Rufus
9/30/2016
All the products I have received is exactly as they are described and I have always got great support when I had questions. I am a DIY guy and have always got very understandable answers.
Will Humphries
9/30/2016
Fast shipping. No problems what so ever
Derek W
9/30/2016
I wanted to sell my kayak with all the extras and I was missing one screw and one nut on the roof rack. I ordered the parts that I needed - they came in a few days - were perfect !!! I sold my kayak !! It was a pleasure doing business with etrailer - thank you so much - I would recommend you highly to everyone!!!!!
Tony F.
9/30/2016
Awsome Great to deal with Fastest order out of any company
Kelly Foy
9/30/2016
I was glad they sell a single Thule load bar. My other bar got bent (long story) so I only needed one and didn't want to have to pay for a pair. eTrailer has excellent customer service as well. This is the second item I've bought from them. I'd recommend them to anyone.
DSW
9/30/2016
Excellent product exactly what I needed and quick reasonable price love it
Brent
9/30/2016
Fast delivery. Very easy to install. Fits all my towing needs.
Mike
9/30/2016
The wheels arrived double boxed with internal rim protectors and were in perfect condition. The finish and detail are excellent with no blemishes on the outer surfaces that you see once the rim is mounted. Shipping was fast and ordering very easy. I had some questions on the product and Patrick O. helped me with them. Patrick and etrailer made this process very easy. This is my second purchase from etrailer and I am very satisfied with both experiences. Thanks.
George K.
9/30/2016
Easy install. Looks good. Happy with this product.
Ted
9/30/2016
Great product for the price
Ted
9/30/2016
I ordered this adapter on Monday and it arrived on Thurs. as I was told it would I haven't pulled my fifth wheel with it yet but it looks very substantial, like it will do the job just fine...etrailer service so far has been exceptional....I have no reason to doubt based on current service that this level of customer will not continue....
Jody S
9/30/2016
My order shipped and was delivered faster than expected. The parts are top quality and the installation has gone smoothly. I am very pleased with the staff at e trailer as they were very helpful, courteous, and were genuinely concerned with my order. I definitely will order again from e trailer and will recommend them to my friends. Thank you e trailer for your help.
Homer
9/30/2016
Top quality at a great price. Happy customer here! I'll be back
Butch B.
9/30/2016
Etraaler has got their s### together both product and staff. It's an ease getting what you need from them.
Bill n9vak
9/30/2016
Solid product and easy to install! The instructional videos and customer service are top notch! I have purchased 2 hitches and a cargo carrier and will always return to E-trailer for trailer accessories.
Zach S
9/30/2016
very good service and quality
robin bailey
9/30/2016
nice stuff
Kevin G
9/30/2016
Everything fit great. Very fast service too!! Thanks!!
Kevin G
9/30/2016
As described, fit perfect. Great customer service!
BJ
9/30/2016
Great product! Fast shipping!
Damian B.
9/30/2016
Everything I've ever purchased from eTrailer has been good quality and customer service is great. They are pro-active in contacting me, quick to ship and very smooth operations. I'm very pleased and will continue to use them.
Gary
9/30/2016
Great products, excellent service and prices.
Jim
9/30/2016
I have never had a problem. Products arrive fast and in good condition. Great company to deal with.
telvis
9/30/2016
Have not installed as of yet, but the steps ordered look to be just what is needed. Also, thanks for the quick shipment and receipt of order . Will definitely consider other items as needed.
John P.
9/30/2016
Just what I wanted and arrived promptly.
L.I.
9/30/2016
Product arrived in good shape,fit just right,and delivery was on time
Michael Kirchoff
9/30/2016
Etrailer, A new-to-me truck meant a new hitch installation. Needing the mounting hardware for a hitch that I already own, I tried several local vendors for the needed parts to no avail. After a brief internet search, I easily located the bolts, nuts, washers, and fish wire on your website and placed an order. Then, WOW! The level of attention and communication from your staff regarding my order was incredible. The order and the communication was timely, accurate, and thorough. I am now a loyal customer. Thanks for the great experience! Wish me luck in not busting my knuckles during installation. -Chris
Chris P
9/30/2016
Just as described! Fast delivery. Highly recommended products and service.
Don H
9/30/2016
Great idea and great Quality
Traveling Fool
9/30/2016
Super fast shipping, order is always spot on...thank you
Vince
9/30/2016
Just what I wanted..
Steve P.
9/30/2016
Exactly what we needed at a reasonable price!
Rob
9/30/2016
Everything was delivered as expected. Great company. 5++++
New Jersey
9/30/2016
Quality product. Order filled promptly.
Shawn
9/30/2016
I've bought quite a few times from Etrailer. Always been satisfied. Products well described, prompt shipping.
Dick
9/30/2016
Very good deal, well pleased. I would recommend this product.
Danny Naquin
9/30/2016
Website easy to use, delivery time excellent!
Maintenance
9/30/2016
Great business to do business with. I wish other on-line companies had their act together like Etrailer. Outstanding website, very easy to find what I needed and order. Etrailer even has videos, if you needed them, on how to install the items. I also liked the email status updates of my order on when it shipped, when it was to arrive, etc... My order was a complete brake replacement kit for a travel trailer.
Dennis J
9/30/2016
Couldn't find this anywhere else, awesome they have it and for a decent price!
Aldridge
9/30/2016
I ordered a hub and wheel bearing set for an old small boat trailer. The price was excellent, the product arrived when promised and as ordered. I highly recommend etrailer.com!
Bob C.
9/30/2016
Looks good, shipped in a timely manner.
Josh
9/30/2016
fantastic service, fantastic, helpful staff
Ted S..
9/30/2016
I have a motor home and ordered what I thought were the correct lenses for my coach. After receiving the lenses, which arrived in great shape and a day earlier than expected, I found I had ordered the wrong ones. I contacted etrailer and told them what happened. They sent me a return label without any issues and I am returning them. This was a shock as I have heard horror stories about returning merchandise bought on the internet. Thank you etrailer and I will be purchasing other items from you in the near future. Your customer service rocks.
Harry S.
9/29/2016
Great Company to do business with. Quick shipping, I received my items in a couple of days. I would buy more stuff from etrailer again. I give them and AAAA+++++
Brian
9/29/2016
excellent kit , as always etrailer was a pleasure to deal with
Harris Babcock
9/29/2016
Just what I ordered and fast shipping with very good communication!
Ed
9/29/2016
Worked great!
Brian
9/29/2016
The parts arrived extremely fast, boxes were packed well and everything was in great shape. Would order from etrailer again forsure.
Kerry D
9/29/2016
Tires/rims look great. I wanted a little more load carrying ability for my smaller 5x8 trailer and found the information on the website to be informative and spot on. Better yet is the tremendouse customer service etrailer provides. Great communication and speedy shipping. Thanks! Dan K
Dan K
9/29/2016
First cover purchased for my camper looks nice fits well it is just a little bit big but the next size down would have been too small so this had to be the one it works, seams like it will hold up and best thing is its breathable. Etrailer is a great site to order things threw I have purchased over three or four orders now and will continue to buy from them. Orders are always fast and customer service is great.
Justin
9/29/2016
every thing is great Thank you for all your help Jay
Jay e
9/29/2016
Delivery of the product was quick. The item I ordered was exactly what I ordered and is good quality. I checked with a local wheel distributor about their price on this item and was surprised to find their price was twenty percent more than e trailer.
Stephen W.
9/29/2016
Have not installed it yet, but it appears to be all there and exactly like the old one. Your service was excellent part arrived on time and price was very good compared to others.
George B
9/29/2016
I was missing all the legs to the Tracrac I bought at an estate sale and was totally disappointed when I found out it was a very specialized piece. Went online to see if I could order them from the manufacturer, but was not able to find any on their parts lists for sale. I continued to look at option only to come up empty. Tried a general search and to my surprise e trailer had them. It made my day. Product came quickly and included everything ordered. Thanks etrailer ...you are now in my favorites. Cheers!
kurt g
9/29/2016
Fast shipper. Great product
PD.
9/29/2016
Works great , just like they said .I ordered 3 different things. They all came 1 day early. Service was great . Emily was very good to work with. If I need anything else I would check with them first .
Roger
9/29/2016
Great product. Arrived as planned. Thanks very much.
Vaughn K.
9/29/2016
this was a great product at a great price and the product showed up a lot sooner then i expected
mike r
9/29/2016
Great service part came on time could not ask for better service. I think they should give Rose a raise in pay she went out of her way to take of me. Thank you Rose.
Tom M
9/29/2016
Had my trailer hitch installed a year ago and it's still in great shape. Would highly recommend this place as they had great prices and even better customer services to go along with it
Eric
9/29/2016
Excellent company, lighting fast response to orders with follow-up after delivery! I will certainly use Etrailer for any other products I may need in the future for my trailer! Thank you Etrailer!!
David S.
9/29/2016
Very easy to order. The product a me quickly and we had 2 notifications that is was on its way. Thank you again for great customer service.
Kim
9/29/2016
great product, works as described. great site to purchase from, no issues
Zach
9/29/2016
All the bearings, races, and seals I have purchased from etrailer have been good quality and have never failed. I have used them in my travel trailer for many years.
Gary
9/29/2016
Parts came fast and were exactly what I had ordered.
Randy
9/29/2016
Thanks for the quick delivery. Good product
Excellent
9/29/2016
Perfect replacement part just like the original. Fast shipping! Bout to make another order. Thanks guys!
Local guy
9/29/2016
Works great, delivered quickly, and customer service was outstanding
Steve
9/29/2016
I received the order very quickly, and the product looks great! Thank you!
Fast!
9/29/2016
Fast free shipping on my order! Very pleased with the vender and will definitely continue to do business with eTrailer!
Bob O.
9/29/2016
E Trailer's customer service on this order was outstanding. I ordered a pintle hitch mount on 9/20. I was then quickly notified that they did not have the specific product in stock, but they offered a comparable product that could ship out immediately. Product showed up quickly as advertised, and within the specification that is required. I would highly recommend working with them, as their customer service and attentiveness to detail was top notch. It is rare to find people who genuinely care that much about their customer in today's age. I look forward to a long relationship with an outstanding company.
Dean
9/29/2016
Great product and great service and fast shipping Thank You
Matt Carrasco
9/29/2016
All parts fit as expected Trailer is in daily use and although it is way too early to predict lifespan, performance has been trouble free Your pricing and service is outstanding
Dale
9/29/2016
great price and great brake controller this is the 5th or 6th time we have ordered from etrailer and we will be ordering from them again as we have had great prices and fast shipping from there products and them. thank you etrailer for keeping the prices reasonable. from --savannah`s secret gardens
paul t.
9/29/2016
Excellent for the money
Gary B.
9/29/2016
Quick ship. Best prices. Great experience.
Todd Ibbs
9/29/2016
I placed two orders with Madison in the last few weeks. She was pleasant, helpful and knowledgeable. She helped me select the right parts, and they all arrived in good condition before I expected them. I recommend this supplier, and hope I get Madison on my next call!
Neal R.
9/29/2016
The product is great but the customer service from etrailer is EVEN BETTER. I contacted them with several questions and requests, and etrailer was diligent in responding quickly and ensuring that all of my needs were met. I wish more companies were like this one!!!!!
Lisa B
9/29/2016
Easy to read order. Fast shipping. Installed both lights in my RV that same day they arrived. Love love love E trailer!!!
Deb E.
9/29/2016
Best price with fast shipping, product was just as described, was packaged well and arrived in excellent condition, I would definitely purchase from this company again.
Caroline B
9/29/2016
Very easy to install. Video instructions on your website were great
Dan S
9/29/2016
Wheels came fast, packaged well, excellent construction.
Anonymous
9/29/2016
Wonderful customer service. Lisa D went above and beyond helping me search for products. She has great. Received product in 3 days. No regrets or horror stories. Everything was just as promised. Thanks again Lisa, for your help. Companies should hire more Lisa D.
Pat Hansen
9/29/2016
Parts were delivered on time, exactly what I wanted. The assembly instructions were very helpful. My tow bar assembly works like new, I especially liked the shipping tracking. I'm happy. You can't ask for anything more!
Bill J.
9/29/2016
Our bike rack was delivered right on time, and was really easy to mount on the car. It's not too heavy, and the bikes stay secure in the rack. The customer service at etrailer.com was great. They went above and beyond to ensure we were happy with our product.
Jaime S.
9/29/2016
Good products. Excellent service. Never from any company have I . received my order quicker. Thanks etrailer.
Charles
9/29/2016
Love the service you get from e trailer. They are fast and friendly. The lights are great. Recommend them.
Danny's
9/29/2016
Product arrived exactly as advertised.
Chris O.
9/29/2016
Sales person helped get right products I needed the quality was excellent it fit perfect and easy installation was kept posted when shipped and follow up was good thanks
Russell arendsee
9/29/2016
I'm very pleased with the overall results and I would highly recommend buying from etrailer.com. Their website is first class and the online order process was quick and easy to use. The receiver I ordered was exacting as described and I received it within 3 days from the time I ordered it. I plan to use etrailer.com again as well as recommend them to my friends.
John S
9/29/2016
Everything came in on time and was what I ordered.
Jake S.
9/29/2016
Excellent phone help with parts and a one day earlier than expected delivery of the parts. Great prices too.
David J
9/29/2016
Everything arrived correct and quickly. I will definitely order from them again.
Charlie R
9/29/2016
The product was delivered in a timely manner at an affordable price. I will definately turn to etrailer.com for any needs in the future.
Tommy D.
9/29/2016
Super fast shipping for a hard to find part! Great customer service.
Matt G
9/29/2016
Wow!!! I'm glad I found etrailer!!! Great products, Great communication, and Great customer follow-up. Haven't installed my purchases yet, but I am positive they will work perfectly. Thank you etrailer! Rich M.
Rich M.
9/29/2016
Great product at a low price is correct, plus fast delivery.
Dave B
9/29/2016
Placed an order and an item was on back order. Was informed via telephone/email it would take 4-6 weeks. After speaking with representative who was very helpful found similar product which I agreed to. Order was shipped in its entirety and arrived 2 days later. Products look great and costumer service was very good.
Todd H
9/29/2016
Product was exactly what I needed and worked perfect. Smooth transaction all around. Will definitely use this site/vendor for future camper needs.
Toby R.
9/29/2016
As always, great products and service
Douglas F.
9/29/2016
My ordering experience was perfect from placing the order with Nicki to the arrival and installation. I hope I don't need to order replacement parts again but if I do its with this company!!
Michelle I.
9/29/2016
Good service on return after I ordered wrong wiring harness and quick replacement with correct harness.
GARY G
9/29/2016
Great experience...I had a issue that was resolved immediately...Will buy again... thanks
Jeff A
9/29/2016
eTrailer performed well in providing exactly what I needed to get the job done.
Rick B.
9/28/2016
Excellent experience working with etrailer! Highly recommend.
Karen B
9/28/2016
Very easy to work with. I called, Madison answered the phone and was able to locate the parts I needed. They arrived as promised and I even received a follow up email to make sure my order was received and acceptable. I would do business with etrailer again and highly recommend them to friends and family!
Karen B
9/28/2016
Great communication ! Sent real promptly ! This is my new place to shop for my trailor accessories ! Thanks!
Frank D.
9/28/2016
Great product and great service
Rowdy
9/28/2016
Great products and customer service. Thanks, Ron
Ron E
9/28/2016
This piece was hard to find until I looked at etrailer. Not as expensive as I thought it would be. Their website is great to use, believe it or not, talking to them on the phone is even better! Will always go to this site first when in need of something in their product line.
Bob B.
9/28/2016
The key had the right code and works great in my used ski rack. Thanks ETrailer!
Ski J
9/28/2016
Quick turn a round time. Items where as described. Reasonable price
Don S
9/28/2016
Easy ordering and fast delivery!
Frank P.
9/28/2016
Great prompt service. Thank you!
Joan L
9/28/2016
Product is good. I have purchased 4 of them. Etrailer.com was very good in terms of service.
PH
9/28/2016
Ordered these on line and they came in two days. Nicely packaged, just as described. Easy to install. Great company to do business with
Steve M
9/28/2016
I damaged the cap on camper surge brake while moving to around and had plans to leave on a camping trip in two days. After searching for the correct part I found it here at etrailer.com. I had to pay for overnight shipping and received the part first thing the next day. The part is an exact replacement and I'm ready to go camping.
Mitch
9/28/2016
Excellent company to purchase from. Received everything I ordered in a timely manner and even received an email to ensure my order was right.
William
9/28/2016
OEM parts, excellent service and fast shipping... it doesn't get better than e.trailer
Douglas F.
9/28/2016
Order was accurately and quickly delivered. I needed to add an item to the original order and was able to call in and add it. The tire and rim are identical to what is on my trailer. Customer service was excellent. I will look to e trailer for my trailer needs.
virgil
9/28/2016
Best quality and deal out there
Robert P.
9/28/2016
If you have a trailer you need a short cut to this site. The best value on the market.
Robert P
9/28/2016
Very happy with the hindges I purchased. They were delivered on time in very good condition. Looking to purchase in the future. Joel
Joel Franckowiak
9/28/2016
Parts arrived a head of schedule. Parts were packaged well. Everything was there and fit correctly.what could be better!
Matt .F
9/28/2016
I really needed a properly sized radial spare tire and rim for my motorcycle trailer and found this on sale with eTrailer. It was perfect and a great price. They are ultra speedy on shipping and response to questions. I've bought quite a few things from them over the past couple of years and highly recommend them.
Roger R.
9/28/2016
Made my trailer like-new. Etrailer support was fantastic; user friendly and professional. I'll continue doing business here.
Will B.
9/28/2016
I bought this light as a replacement for my horse trailer light. Product matched description and works well! Great customer care at eTrailer.
Lacy
9/28/2016
Great price and received as per told before I went camping !
Jim D.
9/28/2016
Easy to install. Thanks for great product!
T.G.
9/28/2016
Love the fenders, everything I have purchased from etrailer has been great, I will continue to use your products, thanks.
Dave Canales
9/28/2016
etrailer.com had the exact replacement parts I needed. Finding, ordering and shipping was fast and easy. I will definitely use them next time!!! Thanks again, Capt Dave Texas
Capt Dave
9/28/2016
Delivered ahead of schedule. Item is as promised. Great communication along the way of processing and delivery.
Patrick R
9/28/2016
good quality, great people to deal with
george
9/28/2016
Fast delivery and the product is exactly what I expected
Bruce
9/28/2016
great price
jody
9/28/2016
Great service,fast shipping. Would recommend to everyone. Now I'll have led lights on my travel trailer. Looked every where for the same low profile lights I have and you had them.
Larry Swientek
9/28/2016
Customer service is outstanding. Delivery was quick and right. Great people to work with.
Altenburg, E
9/28/2016
Good quality , grade comunication
Felix garcia Sanchez
9/28/2016
once again etrailer came through. ahead of schedule. putting in the new landing gear today. going camping in two days. on schedule. Thanks again etrailer!
edward b.
9/28/2016
The delivery was very fast and the product shipped was exactly as ordered and works great . It was very easy and great to do business with etrailer
John Duncan
9/28/2016
This product was like everything else that I have purchased from etrailer. Great quality. The customer service is what matters most to me. In today's business world there are very few representatives that care about their customers and even fewer that are knowledgeable about the products they sell. Not so at etrailer. Their customer service is second to none.
Ernie H.
9/28/2016
Had some missing Chain Straps for my Yakima King Joe Bike Rack and Etrailer shipped me the missing straps ASAP. Great customer service. Thanks for the prompt response.
Dan F.
9/28/2016
Easy online ordering and excellent prices. Will certainly use etrailer again and recommend website.
Ricardo solis
9/28/2016
Great service. Ordered product one day and it was on our doorstep the next day. Everything looked good. Thank you Hally for your expertise.
Robert W
9/28/2016
I am grateful that etrailer had these parts available or my $200.00 cargo carrier would've been worthless. The part fit perfectly and I was back in business. Thanks etrailer.
Jim P.
9/28/2016
Thanks for the quick delivery.
Erica C
9/28/2016
Received order quickly and LoadStars are great tires. Although we work with other trailer part suppliers as an OEM, etrailer was the only place we could find a 10 inch 205/65-10 LRE replacement tires to fit a 5 on 5-1/2 lug pattern which is typically a 14, 15 inch tire.
William J.
9/28/2016
Fit perfect good price, fast shipping. I always use etrailer.com for my boat trailer parts.
Michael B.
9/28/2016
It came in a timely fashion and was fairly simple to put together.
Brenda Laudick
9/28/2016
Was exactly what I ordered & fast shipping. A+ transaction. Thanks!
Kurt K
9/28/2016
Product worked perfectly and order fulfillment was quick and easy. Would highly recommend etrailer!
Chad C
9/28/2016
The item arrived quickly and fit right onto my Thule bike rack. For only a few dollars I now have full function restored to my bike rack! Good product, good overall experience.
D. Peterson
9/28/2016
recieved parts before promise date, pleased with parts and prices, website was easy to navigate. Thanks
Chris S
9/28/2016
Everything as ordered. Great customer service. Would definitely do business with them in the future.
Jorge M
9/28/2016
Great Service, Products and delivery as always. etrailer.com must be a very well organized company. I wish we could say that about the rest of America. Keep up the good work and please don't settle for less.
William V.
9/28/2016
GREAT PRODUCT, EASY INSTALLATION, SUPER PRICE.
David N.
9/28/2016
The products are good, but your customer service and shipping speed is FANTASTIC!!!!!
Thomas G
9/27/2016
Thank you. Fast shipping
Brian
9/27/2016
The parts that I needed, direct to my door with great prices, service and delivery.
KnotRod
9/27/2016
etrailer had the parts that I needed, without having to run all over town looking for them. I just whipped out my smartphone, found what I needed, ordered it and had it in 2 days. No wasted time. Great prices, and service.
KnotRod
9/27/2016
ETrailer is the best. Great customer service!
Randal
9/27/2016
Great product!! Quick shipment as well!! Thanks!!
Mike B
9/27/2016
Excellent service all around. Very small order but handled it perfectly all the same. Will be using them again for sure.
Jim M.
9/27/2016
Great product. Came in a timely manner.
Larry M
9/27/2016
very fast shipping and service thanks !!
jeff j
9/27/2016
Just what I needed and fast shipping!!!
Bob Carden
9/27/2016
Product arrived in excellent condition and in a timely fashion.
Reggie B
9/27/2016
George, awesome speedy service!
Roy Blunt.
9/27/2016
Quick shipping, great price. Thanks.
Steve S
9/27/2016
I had the opportunity to make several purchases through etrailer. Their customer service is exceptional. They take their time and get the order correct the first time. My orders have not been simple or straightforward. Cudos to the customer service staff. Mike
Michael B
9/27/2016
on time delivery, easy to install
john a.
9/27/2016
Great light. Plugged right into trailer & harness. Purchased a second one to match the greater brightness of this new one. Great service as always, thanks!
SHSMB
9/27/2016
Fit was perfect, easy to install, delivered on time great price.
Mike H.
9/27/2016
Great deal
Mike H.
9/27/2016
Again great prices delivered on promised on time
Mike H.
9/27/2016
Great prices and delivered on time
Mike H.
9/27/2016
Exactly as described and fast shipping! Thanks
Mikul Putney
9/27/2016
I haven't had a chance to install the new cover, but it aligns perfectly with the one I kept that is broken. Ordering and shipping went as planned. Thanks for your help.
Gerry C
9/27/2016
Everything was as described and shipping was fast and delivered as promised! We'll do business again, Thanks!
Mikul Putney
9/27/2016
Shipped to me fast. Everything appears to be what I ordered. Only thing missing was a guy in the box to assemble it.
Lon R.
9/27/2016
Very good service and fast to ship
Abdias Carbonell
9/27/2016
Good price and on time
John
9/27/2016
Right part first time. Good price and fast delivery.
Steve J
9/27/2016
Better then expected.
greg
9/27/2016
Good quality. Fast shipping. Fits my sport wing.
Mary
9/27/2016
Product worked the way it was suppose to, easy to install.
John U.
9/27/2016
Once again... great service and delivery.
Charles T
9/27/2016
The precise replacement part was delivered in a timely fashion. Online communication and updates were also timely.
Excellent
9/27/2016
All fit. They all were good quality and had no problems with it. Ships fast in 3 days. Thanks for everything uou guys are truly the best
Lorne
9/27/2016
Good fit, inexpensive. Just what I needed.
Mark
9/27/2016
I received exactly what I ordered and in a timely manner. I would definitely recommend your service.
Jim
9/27/2016
Great company to do business with
Allen B
9/27/2016
Product was delivered fast and works as it should. I have ordered othe items from etrailer and have never had a problem with service or the products they sell. You can rely on etrailer.
Diamond Roof CLeaning LLC
9/27/2016
Excellent product. Even better service from the etrailer team
Greg C.
9/27/2016
Excellent product. Great service
Greg C.
9/27/2016
Love my stairs. I have arthritis and is difficult to climb rv stairs. These steps really helped.
Christine
9/27/2016
Everything fit exact. Fast delivery.
Don M
9/27/2016
fast delivery
Kevin D
9/27/2016
Nice communication...very fast shipping...highly recommended...thanks much
Steve A
9/27/2016
was delivered on time and just what I needed
Brent H.
9/27/2016
was delivered on time
Brent H.
9/27/2016
Works great, customer is happy with the product
Shawn
9/27/2016
etrailer is a great website that has great info on their products, including usability, use of images (allowing users to see lots of detail about the product showing products), useful visuals showing how you can sync with various devices. Thanks again, Michael S
Michael S
9/27/2016
Service was faster than I thought it would be. Bought the taillight to replace two broken lenses as the price-point made it cheaper to buy the taillight than it was to buy the lenses separately.
Art
9/27/2016
Speedy delivery and a good price
Joe c
9/27/2016
WELL DONE
SHAJI JOHNSON
9/27/2016
Service and delivery wonderful. The parts are just as they are represented on line and fit perfect. Thank you for upgrading my shipping.
Wayne E
9/27/2016
Service was excellent.
Stuart
9/27/2016
Great service and products performed as advertised! Everything fit exactly and was very high quality. Would purchase from this vendor again.
Joe G
9/27/2016
Great Service Ordered on Friday, Received on Monday
Dee Roberson
9/27/2016
Exactly the right part ... easy swap.
Craig S
9/27/2016
Prompt and efficient service enabled me to get my trailer back on the road (and boat in the water!) in a minimum amount of time. Will certainly use etrailer.com for future needs.
Dave L
9/27/2016
Always a good experiance dealing etrailer! Good products timely shipping and personell experiance!
JEFF B
9/27/2016
Good, Heavy duty hitch ball. Also economically priced. Would certainly purchase again.
Mike K.
9/27/2016
The items arrived within a few days in excellent condition. Both our local bicycle shop as well as a major New England outdoor retailer selling Thule rack systems were unable to source out this part. Thank you etrailer! Alice
Alice B.
9/27/2016
Excellent product and price. Have referred others to,this site for their trailer tires. All are surprised how low prices are compared to other sources, even Walmat. dr c
Dr Chewp
9/27/2016
Nice product, I'll be buying more.
Charlie
9/27/2016
no problem. Great service
Doug B
9/27/2016
Just what the trailer needed. Price and delivery was great.
Gman
9/27/2016
The product was shipped in a timely manner and received in excellent condition, Based on the my experience with this order I would not hesitate to order from etrailer.com again. I found their site very easy to work with and the product I ordered is exactly what I needed to complete my project.
George A
9/27/2016
Works as advertised and works well.
JB
9/27/2016
I had a great experience with etrailer. I was able to match up what I needed easily with the description on the website. My order arrived promptly and the lights were a perfect fit to replace the damaged ones. I would definitely use etrailer again
Jason V
9/27/2016
Just what I needed. As usual Etrailer comes through.
LB Jones
9/27/2016
Great fast service!! Knowledgeable staff! Will keep buying from ETrailer.com
Kyle I
9/27/2016
etrailer had these Thule replacement parts at a good price. shipping was fast and items arrived as expected. thanks for smooth E-transaction.
Drew D.
9/27/2016
Second time I've ordered from here. Products and customer services have been excellent both times.
Kevin M
9/26/2016
The hitch was delivered in a timely manner and was exactly what was ordered. I will do business with etrailer.com again. I would recommend etrailer.com to anyone interested in their products.
John M.
9/26/2016
Hard to find rubber mount...fits perfectly. Thanks etrailer!
Dave
9/26/2016
Great tire, great service! Super fast shipping!
Tracy
9/26/2016
Super customer service. I called to get an idea on a shipping time frame for this item, as I have a trip planed soon. They gave me the info I needed and after I placed the order upgraded my shipping to insure I had the item in time. It's nice to see a company that takes the time to put customer service so very high on it's business plan. Thank you
Sam R
9/26/2016
Great service, great product.
Rick J
9/26/2016
Great seller! Item as described and shipping was much faster than expected.Tell all your friends to shop with etrailer!
JDP
9/26/2016
quick delivery! will order from again!
Deb C
9/26/2016
Ordering was simple and I just received it. Will definitely come back next time I need something.
Kbird
9/26/2016
Bike carrier holds our bikes securely. Very happy with it. Delivery of product from etrailer was in a timely manner.
ron b.
9/26/2016
Easy installation. Worked like a champ. Easy to adjust and took care of any sway from speed, road conditions and traffic .
Gerald Farren
9/26/2016
this is the second time I have used u guys and each time everything was perfect in fact I receved my order ahead of time.outstanding service wish other companies were as good
john d.
9/26/2016
Perfect fit for replacement on my RV. Thanks folks!
Jeff H
9/26/2016
every happy
steve h
9/26/2016
very happy
steve h
9/26/2016
Fits as advertised and works like it's supposed to. Great product.
John S.
9/26/2016
I great product at a very reasonable price. I will highly recommend this cpmpany
Rudy S
9/26/2016
This store is the best ever i just love the details including all videos..,
Stephen H
9/26/2016
great part replacement,great service and fast delivery.first time shopper but plan to shop with these guys again.will send photos later.
mike
9/26/2016
Got it in time, product as described. Couldn't find it anywhere else. Low price too. Thank you etrailer.
Valentin B.
9/26/2016
Ordered these equalizer rod pins from etrailer and they were delivered on time and of excellent quality. Will do business again with this great company . Thanks
Larry S.
9/26/2016
This is the 6th hitch I have bought at e trailer. They go on easily and I have had no issues with any of them. I have recommended them to a couple of my friends.
Tom W
9/26/2016
I misplaced one of the u-bolts and plates for my X-Cargo Sport 20 rooftop carrier. Jackie from ETrailer was BEYOND helpful with locating the correct parts for my specific model carrier. The price was very reasonable, and the product came within days of my placing the order. I would definitely do business with Etrailer again. It is obvious that they are extremely customer service oriented, and really knowledgeable about all their products.
Mary Ellen G.
9/26/2016
Great service. Exactly what I ordered and shipped in a timely matter. A+1!!
TimS
9/26/2016
Arrived today well packed and in grest conditionnn. After unpacking product to be excellent for the application for which it is intended. Service fantastic. Thanks to all. Gus Montalto
Gus Montalto
9/26/2016
Very happy with my tire cover, color,fit, quality
Tammy F
9/26/2016
This is the second time I have placed an order with etrailer. Great company. Customer service is exceptional and delivery is prompt. Highly recommend.
Kim O.
9/26/2016
Etrailer had what I could not find local.
Dave .D
9/26/2016
Can't find these nuts in any of the big box stores or even those great 100 year old hardware stores that have one of everything. These guys had it and it works just great. The roof boxes last forever but the tightening and loosening of these nuts makes them crack and fail. Great to find a source. Also, the customer service was great as they steered me to another product that I thought I would never find again. Glad to find this company!
Bob M.
9/26/2016
Good looking tires. Shipped securely and quickly. Excellent customer service and selection.
Jack
9/26/2016
Item arrived quickly and was as advertised , will defiantly buy all my trailer needs from Etrailer
KEN H.
9/26/2016
just what i needed fast shipping well built
james p
9/26/2016
These straps work great. I shouldn't have waited to so long to order them.
Richard
9/26/2016
Just what I order and came on time!
Ed M.
9/26/2016
Just what I expected!
N. Grant
9/26/2016
Website made it easy to find what I needed. On tme and well packaged
JB Custom Fabrication
9/26/2016
Perfect!
Baibao
9/26/2016
Product was just as advertised. Fit perfectly. I looked at a 2 bolt verticle design and am glad I didn't buy them.(they were also 3X the money) These were just the right fit near my propane tanks. I would highly recommended this part and dealer. Shipping was fast and packaging was professional.
Chris
9/26/2016
Very satisfied, Thank you
Tim
9/26/2016
Works good with easy installation at a great price.
Kevin
9/26/2016
Exactly what I needed for my kitchen sink, the old ones wouldnt hold water of course the rubber seals were worn out... exact fit, no one locally had them...
jimlp1
9/26/2016
I am very Please for the shipping it came at a Good time ... The Product was what I wanted and I do not have to send back .. Friendly People I have talked to , Keep up the Good work .. Package was not Destroyed or tore it all came intact .... Would I pass to Others YES .. Will I order again YES Am I please with my order YES
Michael Chandler
9/26/2016
Works perfectly for my Sea Doo trailer. Excellent customer service. Will definitely buy from etrailer.com again
Mark A
9/26/2016
GREAT PRODUCTS
DENNIS SMITH
9/26/2016
Received everything in great order, packed nicely to avoid damage to smaller parts and very quickly. Great to do business with. Thanks.
Dennis
9/26/2016
Very happy with the ez of shopping on line and the prompt shipping. Will be checking with etrailer.com for all my RV needs in the future.
Karen W.
9/26/2016
Replacement item exactly as described.
Kendrick
9/26/2016
They worked great had to replace broken ones on our Motor Home. Worked better than the original. Plus the shipping was fast every thing I have ordered from E-Trailer was more than I expected and as always the shipping was fast Gary Williams Necedah, WI
Gary Williams
9/26/2016
Great product fast shipping
Brian H
9/26/2016
These lenses fit perfect. They are sold at a great low price. Very good packaging, and very fast shipping. I am completely happy and I will buy from them again in the future.
Mike Bell
9/26/2016
We were looking for a bikers k that we could pit more than 2 bikes on. Well this one is perfect. It holds 4 bikes easily, without scratching or dinging the bikes. It was incredibly easy to assemble and install. The bikes are easily mounted, and are very secure while traveling. The mount is very heavy duty. Etrailer.com had great service, and shipping was extremely fast. Thanks for everything.
Leila O
9/26/2016
Quick delivery and correct parts, once again etrailer exceeds expectations.
Bill D
9/26/2016
Fast shipping, good pricing, well packed. Will order from etrailer again.
Artstream
9/26/2016
The only place I could find replacement keys. They worked, Great Price, & received promptly. Thank You
Dave G.
9/26/2016
Good stuff, etrailer.com had super fast shipping as well.
KayakJack
9/26/2016
Excellent, I didn't think I could get a replacement key for an item that was over 10 years old but these guys had it! Originally I ordered the wrong item but they made it easy to exchange and got me the correct one quickly. Very easy to do exchange-very helpful people
Katharine S
9/25/2016
Great Fit Fast delivery
Art
9/25/2016
Good product and fast delivery
Blake
9/25/2016
Great product. Great price. Great service.
Chuck
9/25/2016
Arrived fast and exactly as described.
tnation
9/25/2016
Sorry it took so long to write a review so here goes, Fast shipper, Very easy installation.. Highly recommend this product.. Thanks so much..
Max
9/25/2016
Great product as described and fast shipping.
Ken
9/25/2016
Worked exactly as ordered. Shipped Promptly - I couldn't ask for more
Ronny Grady
9/25/2016
Fit perfect. Great price.
Eric G
9/25/2016
Wow! I gonna be honest, I'm not the best at turning wrenches. I was able to order everything for my trailor easily. Then it was delivered like fast.
Andy J
9/25/2016
Great price, product and turn around. Thank you!!
Jason M.
9/25/2016
Great company. Have bought my ideas which they always have in stock. Great price. Fast shipping with great tracking information. A big thank you.
Kenneth H
9/25/2016
I have used this adapter frequently and it has worked flawlessly. Another great product from etrailer.
John H
9/25/2016
George hooked me up good, fast service, correct product, all they could have done was instal them for me!!, very satisfied, will use them again. Thanks
Dana d.
9/25/2016
Product delivered exactly as described and at a good price. Very quick order processing and shipping. Thanks!
Martin Elliott
9/25/2016
Very well built product. Fast shipping.
Chris
9/25/2016
The light was just as listed, and works great. Excellent service and fast shipping.
Tim M
9/25/2016
It was just what I needed. The service was excellent. I will definitely contact you guys in the future.
Santiago F.
9/25/2016
exactly what I needed.
Bob M
9/25/2016
Had a couple broken ones. Glad to find these on line. Great service from etrailer.
John B
9/25/2016
Exactly the key I needed and excellent customer service as always.
Mac W.
9/25/2016
Great prices... FASTTTTTTTTTTTT shipping.... Works for me ! ! Informative instructions ! !
Jimmy
9/25/2016
in the past month, I have ordered a tow hitch, cargo carrier, trailer brake, and luggage rack in addition to this product. I will order more from etrailer when necessary
bill.k
9/25/2016
etrailer offered a very large choice of products with excellent descriptions and dimensions. I was able to get just what I wanted at a great price. Service and shipping were immediate. Couldn't have asked for more.
Dennis G.
9/25/2016
Etrailer is excellent to deal with . Happy with everything I've bought from them
Keith w
9/25/2016
Etrailer has been very helpful and knowledgeable . Buy with confidence.
Keith w
9/25/2016
wheels look great, have not mounted them yet. etrailer has always shipped fast and correct.
mikeg
9/25/2016
It fit perfectly You were a great help Thanks for your input
Don j
9/24/2016
Product was back ordered and customer service kept in touch and kept us informed as to when item would be shipped and once it was shipped the product arrived quickly. Great customer service .
Jim B.
9/24/2016
Great quality product, great customer service, notice was sent when items shipped.
Jim B
9/24/2016
Had all I needed at very reasonable price. Quick to ship and good product!!
Tom
9/24/2016
Got the materials in a timly manner...great cooperation from etrailer
hal s
9/24/2016
Fast shipping ! Getting everything installed next week, I'll know more then .
Captain spike
9/24/2016
It fit perfectly . It was just what I needed
Gary J
9/24/2016
Service was great and product was as advertised
Randy P
9/24/2016
Trailer tires were received quickly and were exactly what we were looking for to go on our boat trailer. etrailer.com had the best prices, and customer service. Thank you!
Jill VTA
9/24/2016
I HAVE COME TO EXPECT THE FINEST IN SERVICE AND PRODUCTS FROM ETRAILER. I WAS NOT DISAPPOINTED AGAIN. THE TIRES AND RIMS WERE PERFECT FOR MY TRAILER. I HAVE BEEN BUYING PRODUCTS FROM THEM FOR YEARS AND HIGHLY RECOMMEND THEM TO FRIENDS AND ANYONE READING THIS.
Jim P
9/24/2016
Happy buyer. Grate business.
Robert M
9/24/2016
Product was as described. Installation was a snap and shipping was quick. Have used Etrailer before with same excellent results.
Ken L
9/24/2016
It was a perfect fit. Very easy to install and shipping was fast with excellent packaging
Tom R
9/24/2016
Great product. Great personal service.
Tim
9/24/2016
I am very happy with both of my purchases from etrailer.com. Professional, solid company!
Tom T
9/24/2016
Excellent quality, lightning fast shipping! Love it!
Bob L.
9/24/2016
I wish all products I have ordered went on as easy as yours. The video was excellent. All of the parts were securely attached and no missing parts. Looks great. Thanks Donna
Donna H
9/24/2016
Excellent service,product & shipping quicker than expected. Respectfully,
Jose S.
9/24/2016
5 Star
Steve
9/24/2016
Super fast delivery. Thanks, Guys! Great price too!
ralph L
9/24/2016
I had no idea where to find the replacement porch light needed for our 2007 T@B trailer. The manufacturer recommended etrailer.com and I couldn't be happier. Not only did the part match what I needed but I later found the same part at a local RV dealer where it was being sold for an incredible $30 more. I'd highly recommend extrailer.com. Shipment was fast, too. Overall an excellent experience.
Gary R.
9/24/2016
Great part. Came fast. Price was more than half less than the auto store wanted. Great company.
Wayne C.
9/24/2016
Mechanic wasn't sure how to install my baseplate, thought we had the wrong item at the end of the workday. Panic! Called etrailer.com who immediately sent a replacement .... that night!!! Wow. Turns out my mechanic was looking at the wrong YouTube and we had the right baseplate from the beginning. Learning curve. Generously, etrailer.com agreed to let me return the extra baseplate for a credit. Really spectacular customer service. Also, bought other dinghy tow equipment from etrailer.com. Their tech support is also right on good. Can't recommend etrailer.com highly enough.
C-Max Energi Blue Ox baseplate
9/24/2016
Excellent product and quality. Very pleased with price also.
Ralph E Lambert Jr
9/24/2016
SERVICE WAS EXCELLENT. MUCH TO MY REGRET THE PRODUCT ORDERED DID NOT WORK BUT I WILL CONTINUE TO USE THIS WEB SITE FOR ANY FUTURE NEEDS.
DAVE G
9/24/2016
exceeded expectations
Jackie L
9/24/2016
These were not easy to find. Good price and service, Thanks.
Carl J
9/24/2016
GREAT product, Easy to install, Well made, Etrailer great to deal with, FAST shipping
John J
9/24/2016
Super to deal with, GREAT Products, WILL purchase from again, THANKS
John J
9/24/2016
everything I buy is satisfactory, but it is the service that makes this company outstanding.
will w
9/24/2016
Shipment arrived promptly, well packaged and in good condition. Easy installation. Can't beat the price!
Don B.
9/24/2016
Item was as ordered and very quick delivery. Great company to do business with.
Mike M
9/24/2016
I was very impressed with not only the pricing and the safes courteous service but the quick shipping of my order. I have no problem in using "etrailer" again for any future orders. Thank you, "etrailer"
Joe S
9/24/2016
Best prices! Great product! Shipping was exactly what they said it would be! Would definitely recommend to anyone!
Brandon L
9/24/2016
Excellent replacement for my old bolt-style hubs,updated to wheel studs. I love buying parts from etrailer.com, they make it so easy to get the right parts the first time.
Wade M.
9/24/2016
Excellent service, product arrived early and fits perfectly.
Dennis H
9/24/2016
Very happy with George and Etrailer. Product came in fast and as ordered. Great follow up from the staff at Etrailer Highly recommend them for all your trailer or trailering needs. Tony D
Tony D.
9/24/2016
Great experience. Would definitely buy from them again.
Bob
9/24/2016
exactly what I needed, great product????
Jared
9/23/2016
This is exactly the wheel that I needed, guys. THANK YOU!!
Tim L.
9/23/2016
I just ordered 4 huds for my trailer on Monday and got them Friday, everything was well packed and top notch. I just got done installing them, couldn't wait to see how they fit. Shouldn't have worried everything fit like a glove and I'm ready to go out and get my fire wood. Every product I have ordered has been the same quality. I won't order from anyone else. George check with me to see if everything arrived and to see if I was satisfied. Where do you get service like that any where else?
Al K.
9/23/2016
Great product, Great price.
Gary B
9/23/2016
Great products, great website.
Devon
9/23/2016
Great hinges. Replaced my original rusty polar hinges on my trailer here in Hawaii myself with no problems. Service was great and shipping was much faster than I expected. Would absolutely do business with etrailer again.
Ivan C
9/23/2016
Great product and price, fast delivery
Ken
9/23/2016
The product I ordered was delivered fast, looks and works great. nice replacement for the price paid.
Ken
9/23/2016
Great service and quality product.
John
9/23/2016
The hitch arrived wrapped and boxed, in mint condition, no scratches
Steve M
9/23/2016
Speedy delivery, great price and selection!
Bunkie
9/23/2016
Speedy delivery, great price and selection!
Bunkie
9/23/2016
Etrailer has become my go to source for all things trailer and towing !
Bill J.
9/23/2016
Great product fits perfect. Good experience with etrailer. Thank you
Ricky
9/23/2016
Wheel and tire received in 5 days of order and exactly as stated on the website. Saved me a lot of time and money as they were very reasonably priced and hard to find in my small rural community. Thank for such good service.
Brenda
9/23/2016
Great product, fast delivery, best price, I definitely would do business with them again. AAA+ ++rating
Rondelle Ruggiero
9/23/2016
I was a bit worried at first ordering wheels and tires on line. But to my great relief everything went great and when I had a question after the delivery etrailer was right there for me
Dan Miller
9/23/2016
I just wanted to say thank you to the etrailer.com crew for doing exactly what they said they would do. My order was placed and within minutes of completing my order was a steady chain of information leading to a delivery of my order on-time containing the proper set of roof racks.
Danny H
9/23/2016
After a little operator error on my part, I contacted etrailer for replacement parts for my Blue Ox. They had all the parts I needed in stock and shipped them directly to the campground. Couldn't be happier with the level service I received.
Doug S
9/23/2016
Thanks for the opportunity to comment regarding the recent order from "etrailer" for your lighting products. The items arrived in good condition. The items seem to as advertised. It's very nice to have an organization such as yours to meet the needs of the motoring/trailering community. Your prices are reasonable and your products are of excellent quality.
Charles Robert
9/23/2016
Just what I was looking for
Greg P
9/23/2016
Great buying experience, highly recommend etrailer. Excellent product.
ed s.
9/23/2016
Great set of snow chains, fast service. will buy here again
James
9/23/2016
Excellant customer service. Replacement lens needed. Ordered and received within 5 days.
Richard D.
9/23/2016
Very impressed with the professional and timely attention to my needs. I needed a somewhat obscure part and etrailer.com took the challenge and got the part to me very fast and kept me informed every step of the way. Great experience. Thanks.
Mark W.
9/23/2016
Just as described-fast shipping-packed well-could not be better
Donald
9/23/2016
Product arrived very fast and looks very good I have not installed it yet Great company to deal with
Dave M
9/23/2016
Exactly what I wanted. Will use you again in the future.
Joe Guzzo
9/23/2016
Came in good time everything was good will do another order soon
Robert
9/23/2016
looks plenty strong and i plan to get it installed right away. I was impressed with how soon i received it.
jim g
9/23/2016
Was shipped in a short time was just what I needed.Any time I need any replacement parts for my bike rack I will use etrailer. It was a small rubber rim protector but it was what I needed. Very Happy in Omaha
Dan B
9/23/2016
NICE PRODUCT . delivered on time would use again dw
David
9/23/2016
Just what I needed. Thanks for the good service.
Creighton
9/23/2016
Great tires just what I needed fast delivery and free cant beat that
Rod B
9/23/2016
Very good price and delivery. Product same as OEM.
Bob T
9/23/2016
As advertised and beefier than I thought, solid product from solid company! Thanks etrailer for your fast service and followup to make sure all was good... that's the way it used to be-taking care of customers!
Scott T - lillington NC
9/23/2016
Great tire / rim combo for my utility trailer. Quick shipment from etrailer!
Kevan K.
9/23/2016
High quality easy installation great people to work with
Randy
9/23/2016
Product came as described and in a timely fashion. Just like every other item that I've purchased from etrailer.com, never a disappointment.
Frank B
9/23/2016
works fine does as advertised..
ron
9/23/2016
Super fast shipping. Great price and communication. Thanks!!!
Sergiy
9/23/2016
Item arrived in perfect condition. It was very well packed. If I need anything for my trailer I WILL be back!
Jim M
9/23/2016
Fast ,efficient,accurate service. Good products at good price.good knowledge of pro ducts.
DavidL
9/23/2016
Great product, price was awesome, easy directions and shipping was great.
James M
9/23/2016
The staff was able to assist me in getting the correct product for my situation, delivery was fast and the product worked great.
Ken M
9/23/2016
Just what I wanted! Quick service and shipping. Thanks folks.
Randy M.
9/23/2016
"Etrailer",,, they are the best,,, all under one roof as they say! Rv'ing now for over 28years,,, and always have done my own repairs, and re-builds on classic rigs! It's nice to know, someone "has it" when you need it,, lots more $$ coming there way with us! Thanks crew,, Fred
Fred , rolexguy
9/23/2016
Just what I needed! Good price and EXTRA fast shipping!! Thanks!!
Gary R
9/23/2016
Works as advertised, no issues
Andy
9/23/2016
Excellent quality product...great customer service.
Jim L
9/23/2016
very heavy fast shipping
John J
9/23/2016
perfect and fast shipping
John J
9/23/2016
Product arrived as scheduled. Item was packaged well. Have not installed it yet but looking forward to doing that this weekend. Thanks etrailer!
Josue A.
9/23/2016
I have received my order earlier than expected. All in excellent shape. I would highly recommend this company to everyone they are extremely accommodating and do a complete follow up. Will send pics when project is complete
Robert belland
9/23/2016
Needed these for new straps. Quick ship.
Kathleen
9/23/2016
Great communications and all around service. Thanks Again !!!!
Jim B.
9/23/2016
Excellent product. Delivery was on time! Good consumer service throughout the delivery and throughout the transaction.
John Evers
9/23/2016
I can only say the same as others good prices fast fast service Been rebuilding old boat trailer new wheels bearings hubs still need part or two be back .
JPowers
9/23/2016
Better than the original part. Thank you etrailer
Curt
9/23/2016
I have ordered from e trailer several times. Now that I have 4 trailers I will probably be ordering more parts. They ship quickly and send you updates on you order. the products are top quality. Thanks etrailer.
Joe Kearney
9/23/2016
super
P Savard
9/23/2016
Great products great customer service really fast shipping.
Mark
9/23/2016
Exactly what I needed fit great good price, hard to find wheel. Thank you.
Dave T
9/23/2016
Fit perfectly easy to install. Thank you for great service
TPH
9/23/2016
Great product I have had these for two years. Etrailer is the best company with extremely fast shipping. Thank you
TPH
9/23/2016
Everything every one else has stated 5 star Ordered Saturday Morning arrived Wednesday standard shipping to New York along the Canadian border.
JPB12953
9/22/2016
Fast service.
Mike S
9/22/2016
Great customer service and delivery time frame. Very helpful Cheaper price than competitor on ratchet straps
Rich
9/22/2016
Very good product at a fair price.
Landy K.
9/22/2016
Very good product at a fair price.
Landy K.
9/22/2016
All companies should be ran like Etrailers, I needed a 50mm ball, 1 7/8 to small 2" to big...for my car hauler. Etrailers received the 50mm on Monday, shipped it out the same day and I received it this Thursday morning. Guess what, when calling you actually have a person on the other line... I'd like to give a special thanks to Shery T and Chris. Ernest J
Ernest J
9/22/2016
Tire and wheel were an exact match with those on my trailer. What a great find!
Ron B
9/22/2016
Product is great ,delivered on time , box was a little rough - box had been stapled -staple nicked foam on handle but I can live with it ., it mounted on easy !! ??
Roger C.
9/22/2016
I am 100% satisfied. I could not find this tool anywhere else. Price was right and the tool is identical to the one I lost. The shipping was right on time as well. I will be ordering from etrailer again.
Lus M.
9/22/2016
I've ordered many times for my customers and this is always exactly what they want/need.
TARA TOPLIFF
9/22/2016
Completely satisfied! Will bookmark etrailer for the next time I need something for my RV.
Mark McGahey
9/22/2016
Perfect and delivered quickly.
g lc
9/22/2016
Sam G did an excellent job on the order. Came in early, if l need anything else will order from you.
Duane
9/22/2016
Good product for the price
Rat
9/22/2016
This is a great product! I will be using this product on my four wheeler for small pulling and towing jobs. etrailer is one of the best companies I have ever done business with ,fast, great deals, and the customer service is wonderful.
Shawn
9/22/2016
Very good price, quality product, and shipped fast.
Excellent
9/22/2016
Web site worked very well. Received the brake lines within a reasonable time frame since they had to go all the way to the west coast. Product was easy to find on their site and they were exactly as shown. Prices were within budget and much easier that fighting traffic locally. I will order again from them when needed.
Dennis H. San Diego
9/22/2016
Product as described. Quick shipper. Will use again.
Mark S
9/22/2016
Product as described. Prompt shipping. Will use again.
Mark S
9/22/2016
Thank you - exactly the size and colors I wanted. Thank you
Julene
9/22/2016
Product was delivered exactly as described. On time Very good experience service was just all a customer could ask for. Item shipped in four hours
Jerry D
9/22/2016
Quick, accurate and great price - Thank You!
Kowboy
9/22/2016
ive not had a chance to use the reese rp 66560 hitch yet but dealing with etrailer is the excellent part . they know their product the price is right and shipment bar none
rod f
9/22/2016
I order a piece for my kayak carrier. It came quickly and was exactly what I needed. Etrailer is easy to order from and saved me from a lot of searching for a part for my rack.
Amy S
9/22/2016
Very good company
Bernardo
9/22/2016
Great service, excellent product, solved my problem. I am very satisfied.
Paul F
9/22/2016
Good product great to deal with excellent communication fast shipping great prices
Alan S
9/22/2016
I've made 2 purchases from etrailer.com in the past 3 weeks. Shipping was fast, the price was competitive and all items purchased were as stated in the descriptions. This is my go to site for any of my future needs.
Jon B
9/22/2016
Have used etrailer in the past. The response and service has always been excellent. Tracking feature keeps you on top of delivery.
Nick O
9/22/2016
worked perfect and was delivered quickly.
jim k
9/22/2016
Excellent, made in Wisconsin, product replaces my Curt E16 hitch. Packaging was extremely well reinforced and all parts present. Already had rails installed so it was easy peasy.
Glen Griffith
9/22/2016
Timely shipping and part exactly as advertised.
Lee
9/22/2016
great company to order from.fast delivery on my purchase.ordered on Tues and arrived early Thurs morning.defiantly will do business with etrailer again..
john b
9/22/2016
Good product, good price, fast shipping.
Larry G
9/22/2016
Bought small trailer ball. Works well. Very quick service.
Susan H.
9/22/2016
Everything was great excellent customer service quick shipping as always I will buy again from e trailer
Don MAtthews
9/22/2016
Good comunication. Great products at a very reasonable price. Very helpful and pleasant to deal with. Thx Jim
Jim Landucci
9/22/2016
Great product, price, and service!
Steve H
9/22/2016
Bought the lights for a tractor,good product,good price, thanks!
S tucker
9/22/2016
Package arrived right on time
Chuck B.
9/22/2016
thanks for all the help Rose DID GREAT JOB HELPING ME dave
dave strickling
9/22/2016
Although I've mounted this hitch, I have not yet used it. I've been buying from etrailer for some time and I've never been disappointed. Products are first rate, service and shipping are exceptional, and I'm a happy camper.....8~)
Gary R
9/22/2016
etrailer thank you for selling excellent quality products! An excellent customer service!
Mike R
9/22/2016
We use this product on our rv leveling system. The website for ordering was simple and efficient. Product also arrived days ahead of schedule. It was also nice to receive email updates/ confirmation of our order and it's shipping status.
Jack H
9/22/2016
As is typical, a terrific product at excellent prices. Customer support is one of the main reasons I recommend that my trailer towing friends check with etrailer when purchasing parts and supplies for their trailers.
Walt
9/22/2016
Quick shipment
Phil
9/22/2016
Easy to replace and good service
dave y.
9/22/2016
This is my second or third hitch from these people, and I am totally satisfied with the products and service from etrailer. The video installations are especially helpful. The electrical especially! thanx RJ
RJ
9/22/2016
Continue to use etrailer for all of my trailer and trailer accessory needs.
Kelly A
9/22/2016
Heather did a great great job answering all my Questions and taking my order it also shipped right away thank you again you did a great job and I will recommend you to others ....
Robert Price
9/22/2016
The folks at trailer have been fantastic at helping me put a towing package that fit my needs. Great price, high quality products and excellent customer service means they are my go to for any towing needs.
Greg H
9/22/2016
Exact replacement with better price
Tom
9/22/2016
Great product buy here before always happy. Little hiccup with delivery but communication from e-trailer was prompt and all is solved once again really happy thank you guys!!
Diego M.
9/22/2016
Outstanding customer service and very fast shipping! Will be ordering from etrailer again. Thanks!
Jonathan S.
9/22/2016
Great service and product work great...thanks etrailer
Scott
9/22/2016
Diodes work as designed. They eliminate additional lights and prevent the need to drill a hole in the tail light assembly. I used these on a previous vehicle and they are still problem free after eight years.
Dick F
9/22/2016
Very Satisfied
Jordan S
9/22/2016
I have had great assistance from e-trailer support when I had a problem with some merchandise. Overall they provide very good value and fast delivery when you need it the most. Its a good company to do business with.
Bryan R.
9/22/2016
The Video was very helpful in installation sequencing and vehicle positioning.
Art B.
9/22/2016
I looked and looked for these exact wheel studs for a couple weeks until I finally stumbled across etrailer and there they were. Ordered 24 studs and 24 lug nuts, got 'em in 4 days, and installed them last night. Perfect! Thanks etrailer!
David
9/22/2016
Great customer service. Thanks for the help.
Shane W.
9/22/2016
Excellent products.
Crappie
9/22/2016
Perfect sub for oem, delivered on time and packaged for safe arrival. Good service, price too.
Doug O
9/22/2016
Great price and size. Excellent customer service and fast shipping.
Barbara S.
9/22/2016
Excellent product. The instructions provided by etrailer.com were helpful. Definitely recommend this product!
Andrew F.
9/22/2016
Ordered the product next day air, it was delivered on time and in excellent condition. The product information on the website was very accurate and made figuring out what we needed very easy. Thanks for the great service.
Matt M.
9/22/2016
They seem to be good springs. I really appreciated the prompt delivery!! Great job.Thanks
jonah b
9/22/2016
Great Service. I'll be back!!!
Steve W
9/22/2016
Received as ordered. Good product
fonz33
9/22/2016
Great customer service. I ended up ordering the wrong part. Very simple return process and staff was very helpful
Dave B
9/22/2016
I received the order very quickly. I love that you can look at a video on line to see the item and how it is suppose to work. I tested it after opening the item, and it worked like a charm. I would recommend this item.
Linda
9/22/2016
Great product, easy to use, fast shipping
BE
9/22/2016
Great products and always outstanding service from the etrailer group.
Tim
9/22/2016
The locks will provide reasonable travel security as cable locks on my rack. The team at etrailer is fantastic, they were super helpful and attentive in resolving some service issues with my shipment, I definitely recommend them.
Tom H.
9/22/2016
Just what I needed. Quick shipping. No problems.
Darin
9/22/2016
Excellent product quality and quick shipping. Very good supplier.
Philippe Farré
9/22/2016
Etrailer always has great prices and fast shipping. A++++++++++
Ray Erspamer
9/22/2016
It was very easy to order my Scooter carrier. Bill made the process quick and easy. The package arrived quickly via UPS. Assembly was quick and instructions were easy to read and understand.
Richard W
9/22/2016
I have always been happy with my products and service from "etrailer." I want to thank Shawn and Pat for helping me make the right selection for my needs.
Mike S
9/22/2016
Perfect fast delivery
Paul u
9/22/2016
Great replacement for a light that had ceased to work. Speedy ordering and receiving process as well.
Jim R
9/22/2016
Exact parts that I needed and was shipped much faster than I expected. Ordered it on Friday and it was shipped on Saturday with a notification. Received my parts on Wednesday. Couldn't ask for better service.
Kelly B.
9/22/2016
Product came yesterday in a very timely manner, product was exactly like it looks in picture, great quality and I have someone installing it as I type this. So a more in depth review later on when it is installed and I will send pictures. Also the staff at etrailer is awesome they do a great job with customer service!
Glen
9/22/2016
Fast delivery awesome product, Thank you. .
Troy H.
9/22/2016
Hitch cover received was exactly as advertised. Very well made great looking cover. Extremely satisfied. Customer service let me know via e-mail, every step of the buying - delivery process.
Tony M.
9/22/2016
Great price, fast shipping. Only place I can find a quality product at a fair price.
Kenny
9/22/2016
As expected. No issues or complaints. Really fast shipping which we appreciated due to our upcoming trip.
Sean C
9/22/2016
Sturdy product from an exceptionally run internet site. The detailed reviews and videos at etrailer.com made me confident that this bike rack would be the right one for me and the delivery was prompt as others have reported. Refreshing to see a business run so well in an age where most sites are not nearly as complete and informative. This Swagman rack holds my bikes rock solid and is easy to load and unload. I would not pay more for another rack as this met all my needs.
DocSea
9/22/2016
Great Price and Service, will definitely go back to them again for future purchases
Phil
9/22/2016
Service was great and product worked perfectly. Will shop with company because I'm so please with your following up to make sure the product worked for us!
Marilyn C.
9/22/2016
While a small purchase, they can be the ones that are the most frustrating. We needed a few knobs to replace ones that had gone missing or broken on a customer's light plant - e.trailer.com had the parts we needed at a good price. Will definitely keep them in my favorites for future needs!
Blaine M.
9/22/2016
Ran across these wheels looking for plain wheels for trailer. They look great and price I thought was very good. they even had a box at bottom of page to get the lug nuts and center caps. I will be back for sure. Thanks.
Ghost
9/22/2016
Hi, just thought I'd let you know how happy I am with my order. The quality is excellent, and the packaging was far better than anything else I've ordered online. In fact I liked it so much I ordered another product from you today. Thanks so much. Rick
Rick H
9/22/2016
You folks are the best! Thanks!
John H.
9/22/2016
Very satisfied
Merrill King
9/21/2016
We are very satisfied with your company and the products you sell. Will enjoy doing business with you again. Thank you very much.
Merrill King
9/21/2016
Great service from eTrailer. Delivery was quick and the product was exactly as advertised. The price was outstanding. Will definitely use this company again in the future.
Greg S
9/21/2016
Working fine. I buy a lot from E Trailer
Great
9/21/2016
Just received my new SHINY Baby Moons today and am glad that to have found online. I was amazed that I had placed my order early in the morning last week and within just a couple of hours I received an email that the caps were shipped out already. Great, great service!!!!! Thank you George and I will be doing more business with you.
Hope Medina
9/21/2016
Good products. Great service
Juan Garcia
9/21/2016
Great product an fast delivery. THANKS MUCH
Jimmy J.
9/21/2016
Very easy to track package and a reasonable price
Fernando
9/21/2016
Perfect
Chuck b
9/21/2016
Fast delivery and great customer service. I had questions about the product before I ordered and they really went the extra mile to answer the questions and make sure I was satisfied.
Jeff
9/21/2016
I received my product today within the time frame as promised. The quality of the product was excellent. I ordered the product with help from a representative of etrailer, who was enthusiastic and knowledgeable. This is my second or third purchase from etrailer, and I would strongly recommend them to other consumers.
Michael A.
9/21/2016
This was the second time ordering from etrailer and could not be happier. Quality products, fast shipping and email communication to keep you updated. Keep up the good work!
Jeff
9/21/2016
Received in less than 24 hours. Just what I ordered. Pleased with fast service.
Gerald L.
9/21/2016
Everything fit perfect
Scott M
9/21/2016
I could not find the part anywhere online until I found your website, easy to navigate, my part arrived same week!!
Junior Rodirguez
9/21/2016
Because my trailer was used i had no idea how repairs were made or if they were made. I am so pleased etrailer.com has reviews most good, some bad and videos with detailed descriptions. I carefully picked through all of it and decided, wisely, to order what was recommended and some extras to be sure. It paid off. I have ordered several things from etrailer.com over the year and never disappointed when i used the sites vast resources. It is so well put together and the "Gold Standard" is the customer support and follow through. I only need to go here for my boat trailer needs. Thanks
Scot
9/21/2016
wONDERFUL TIRES AND A GREAT DEAL. wILL BUY FROM ETRAILER.COM AGAIN
Keith E.
9/21/2016
Great product. Shipped fast and delivered on time .
Dee
9/21/2016
Came as described and was exactly what I needed
Kris
9/21/2016
I have ordered several times from etrailer, products are great, shipping is really fast. I am very pleased and will continue to use etrailer.
Ulrich Ankersoe
9/21/2016
Great service, quick shipping and excellent communication.
David Randolph
9/21/2016
Awesome
Riclk
9/21/2016
Product was as described. Even though I did not request or pay for express shipping, I got it right away. Will continue to use etrailer.com in the future.
Gary M.
9/21/2016
Great bunch to deal with. Fast and great communication.
Loren A
9/21/2016
Fast service and the part was exactly what I needed! I am extremely pleased with etrailer!
Jessie Moss
9/21/2016
Fast shipping, good quality product, good price
Dave S
9/21/2016
Excellent response. Fast delivery. Product reviews are spot on. Quality products. Can't go wrong with e Trailer.
dirk d
9/21/2016
Great tires, I tow my trailer a lot and after one year of driving on this tires, they still look almost new. I will buy them again for sure. I'm very happy with the tires ans also with etrailer for the great customer service. Angel M.
Angel M
9/21/2016
The rim and tire fit great on the trailer. Fast shipping time also. I will purchase again from this company!
Tom M
9/21/2016
great tires & wheels, love the quick delivery and fine product. Will definitely use these guys again.
Mtnroc
9/21/2016
Awesome job team!!
Davis P.
9/21/2016
We ordered the hitch and received it without delay and it was complete. We installed it ourselves without any problem. The best part of eTrailer is their attention to detail on every product. We found a video and descriptions on the website that were up to date for our vehicle. Amazing! We bought a part from our local parts store and after being frustrated with it i went to etrailer.com and found a video and descriptions that ultimately allowed me to install the device. Next time I will start with etrailer for any applicable parts. I recommend to all to do the same.
Troy & Amy H.
9/21/2016
Had 4 seperate orders an received them in good time ,was what was advertised an am verry happy with your company
Woodie Jordan
9/21/2016
Had exactly what i needed. Good price, quick shipping. You will not be disappointed dealing with these folks!
George B
9/21/2016
Good pricing and great service. This is my second purchase from etrailer and I'm very happy with them.
Jose G
9/21/2016
Excellent experience shopping easy to navigate and shipping was quick and packed well, Thanks again do appreciate the quality product at a exceptional price.
Pete
9/21/2016
everything was good
t. wilkes
9/21/2016
High quality product, super service!
Francis S.
9/21/2016
I ordered some bunk brackets for my boat trailer on a Saturday and they shipped same day and had them by Tuesday..... I couldn't have asked for anything better.
Noel B.
9/21/2016
Perfect fit, good price. Works well.
Tomas
9/21/2016
Everything fit perfectly. The instructional video was very detailed and took all the surprises out of the process.
Troy
9/21/2016
The whole experience from ordering to delivery was very simple. Great site!!!!
Dave c
9/21/2016
Great price and product
Bob
9/21/2016
Each time I order items from trailer it arrive professionally packed and amazingly fast. I waluld recommend them to everyone.
Mitch M.
9/21/2016
I was very pleased with the product and the service I received. I will do business with these folks again. They even bumped up my shipping date at no extra charge. Thanks guys. B. W.
Barry W.
9/21/2016
Quality product, fast shipping!
Rob
9/21/2016
Great item and price
Gary G
9/21/2016
Quick delivery and item exactly as described/expected. Every purchase with etrailer has been a positive experience.
Todd L.
9/21/2016
Great, high quality product. This trailer jack is solid and sturdy, serving me well during a long season of snowmobiling. Similarly, the shipping and buying experience from etrailer simply cannot be beat. You won't go wrong buying from etrailer.
Mike S.
9/21/2016
The hitch bracket and all other parts I purchased have been great. The installation videos and instructions were perfectly clear and I was able to install the bracket by myself in about a half hour. Compared to quotes I received for other to provide and install a comparable hitch, the cost savings were tremendous. Doing it myself, I even saved time. 100% satisfied.
John B
9/21/2016
All I can say is WOW!!! I ordered 6 D load range 215 75R14 tires on Monday afternoon and the tires were delivered at 9:22 AM on Wednesday...and the shipping was free!! Now that is customer service!!
Bill O
9/21/2016
Incredible value for money! Wheelhub on my cheap trailer disintegrated. Fortunately within a few yards of home- probably assembled without grease. . After fitting this replacement I decided that I wouldn't be able to survive a second failure so bought a kit to replace the other wheelhub since the kit was so affordable. A deficiency on the first kit was dealt with so cooperatively by E-trailer that I am a fan for life.
Jim Norton
9/21/2016
The item I ordered was easy to find on the web page and the price plus shipping was the best I found. The produce was delivered in good condition and a timely manner.
Bruce P.
9/21/2016
Received order in good condition. Very satisfied with hitch. Customer service was excellent and I will recommend to friends.
Drex K.
9/21/2016
I have ordered several of these in the past from etrailer. Great product, quick shipping, an overall Great company to do business with.
Jeff K
9/21/2016
Great Price. Excellent service. Friendly telephonic support. Highly recommend eTrailer.com.
Wayne Wofe
9/21/2016
HAVEN'T HAD CHANCE TO INSTALL YET BUT DEFINITELY RECEIVED PACKAGE WAY FASTER THEN I EVER EXPECTED. LOOKS LIKE VERY GOOD QUALITY VERY WELL PACKAGED FOR SHIPPING SO THERE WAS NO DAMAGE YOU WILL HAVE ME AS A NEW CUSTOMER THANKS AGAIN
RALPH L.
9/21/2016
Exact product. Delivered faster than I expected.
Ted M
9/21/2016
Blue Ox is thee best towing products you can purchase for your needs. eTrailer customer service, products, and shipping is top of the line. I ordered products via phone and their website and both experiences were exceptional. There pricing is better than any other site or shop. eTrailer is now my new go-to site for anything I need. Thanks guys.
Techn0
9/21/2016
Fast service and personal followup, I am a repeat satisfied customer
James
9/21/2016
The receiver plugs are exactly what is wanted and expected from a company that I grown to respect and admire. I have bought numerous products from ETrailer and have always been completely satisfied. Also if I have an after purchase question the staff there has always been fully responsive.
Jim A
9/21/2016
Product was a exact fit. Great service and fast shipping! Thanks!
Darryl H.
9/21/2016
When I need trailer things this is where I go. Thanks for the fast ship.
Ron Poole
9/21/2016
Absolutely First Class! The customer service was exceptional from ordering to shipment the Team kept me informed of the process and delivery. Item received when promised and exceptional packaging. I would definitely recommend etrailer and continue to shop at this retailer.
Watts, G
9/21/2016
I love working with etrailer.com! They have the best service and, for this item, the best price. They are definitely concerned with buyer satisfaction and keep you informed of your order status.
Greg R.
9/21/2016
Looks like an excellent addition to my pick-up`s usefulness.Took longer to un-pack the box, than it did to in-stall in the rails. It dropped right in;no forcing or anything.This is the second product I`ve ordered from your company.Very pleased with both hitches.The first was a Reese 5-th wheel hitch.Keep up the good work!
Dave Hawkinson
9/21/2016
The tires apear to be of a good quality. They look sharp installed. To make a better end result I took some black paint and painted the hub, springs, under side of fender, and the lug nuts. I use anti seize on the threads just for future ease. I would recommend this product to anyone looking for a good quality rim and tire. This has been another awesome experience with Etrailer, last project was redoing my boat trailer which was a breeze with the quality products. That project consisted of new springs, rims and tires, new U bolts, and toped it off with a set of LED submersible lights. I will definitely use this company again, not only due to the quality but the price is not bad.
Jeremy
9/21/2016
Quality product and the best price I found for this item in comparison to other sources. Communication about the status of the order was very helpful throughout the process. Will definitely consider eTrailer for future orders.
Scott S.
9/21/2016
May be a different number, but it was the exact same seal. Four seals with shipping were less than one seal fron NAPA. Will buy from e-trailer again.
JT
9/21/2016
It was delivered quickly and in good shape
Mark S
9/21/2016
Very good transaction.
Robbie G
9/21/2016
Perfect Fit! My hitch arrived on time as described. I was sent an email when shipped and the tracking allowed me to see where my hitch was as it traveled across the country on its way to me. Great Service and communication. Thanks
Ed S
9/21/2016
Excellent service as always.
steve
9/21/2016
eTrailer customer service, products, and shipping is top of the line. I ordered products via phone and their website and both experiences were exceptional. There pricing is better than any other site or shop. eTrailer is now my new go-to site for anything I need. Thanks guys.
Techn0
9/21/2016
Arrived on time! Great products!
Lige W
9/21/2016
Service was outstanding....received product quick and in perfect condition
Paul
9/21/2016
Arrived quickly! Everything I ordered was there. Went on the trailer very easily. Works great! Thanks!
Dan S.
9/21/2016
I bought a used toolbox. Had to lift both handles to get it to open. The rod was still in the box. Ordered 2 of these and now I can just lift one handle at a time like it should be. Thank you for carrying such a helpful product. This is not my 1st purchase from etrailer.com and it won't be my last.
Mike E.
9/20/2016
The experience with this company was great easy to find products you are looking for. Fast acting once order is placed. My product arived right on time. I would use them again.
Tony
9/20/2016
Good Quality product
Will
9/20/2016
The part was an exact fit so there were no issues with mounting or operation. This part was exactly what I needed. eTrailer was very helpful to make sure I got the right part. Free shipping was a plus and the part arrived ahead of schedule. Part was packed well. I will shop with eTrailer again.
James T
9/20/2016
Great quality and World Class Customer Support! They patiently walked me through installation questions and saw the process through to the end.
JL Hansen
9/20/2016
Perfect fit. Quick delivery. Thank you!
Bruce
9/20/2016
They worked out just as I expected and arrived on time as posted . I would trust any product your company stocks !
John
9/20/2016
Great product. Great price
David
9/20/2016
Haven't installed the parts ordered yet but the shipment was correct and on time. good customer service. Will use etrailer.com again if I need hard to find parts.
Tony J.
9/20/2016
it is the first time i shopped wiyh this company and it will not be the last . thank you so very much and God bless a you .
willie alsobrooksi like the fact that it came
9/20/2016
The axle hanger kit arrived today. I have done a dry setup; everything fits as expected. Thanks for your excellent product and prompt delivery. Rik
Rik J.
9/20/2016
Perfect Replacement for one I had damaged, at a reasonable price.
T Foster
9/20/2016
I installed the base plates on a 2016 jeep trail hawk and it went together as advertised. The video was at huge help step by step directions. I have no problem recommending etrailer to anyone. I will be buying more. Oh yeah shipping was very quick!
Rssrob
9/20/2016
Courtious staff. Product arrived promptly and was a perfect fit
Gregory M
9/20/2016
Great service, fast delivery and great product. Looked everywhere for this kind of product and finally found it at etrailer. I'll always come back to etrailer. Thanks.
Richard A.
9/20/2016
Great service, fast delivery and excellent product. Etrailer is my first source for my trailer needs.
Richard A.
9/20/2016
Excellent , shipped out as promised . Very happy and would recommend to others .
Scotty A
9/20/2016
Very pleased with the fast shipping & pleased with the product.??
Mark V. Griffin
9/20/2016
Everything fit perfect Lisa was an excellent sales rep will buy from them again good company
Luke Hueber
9/20/2016
Outstanding price, service and delivery time! Would order again.
Dave H
9/20/2016
Ordered, got confirm E-mail, shipping tracking number, all in record time. The price was the best I could find. Will definitely use this 5 star company again.
Dana J
9/20/2016
If you need trailer supplies, there's only one place! Fast shipping with good prices. Thanks etrailer.com!
Ted D
9/20/2016
Very prompt delivery. Order was filled accurately.
Perfect
9/20/2016
Received exactly what I ordered...very fast delivery. Thank you for your prompt, accurate service.
Perfect
9/20/2016
Great product On time delivery A+
Yuri Tejeda
9/20/2016
Package arrived on time. All items in great shape. I'm looking forward to doing business with ETrailer in the future. Walker
Excellent
9/20/2016
Perfect for securing my ice chest to the back of my boat. It took awhile to locate an online store that sold this short of a length.
Steve W.
9/20/2016
Perfect fit for my 2007 carry on trailer from Lowes. My cousin took my trailer to Alabama from NY and had his motorcycle with most of the weight on the left side which caused the left tire to wear on the outside. I did some research online and the price here is comparable to amazon. I ordered my hitch from etrailer and had a pleasant experience so I decided to give them my business again. These came out of the box and were bolted on in less than five minutes. They look great and I used the old right side tire as a spare with the spare tire holder I ordered from etrailer as well.
PJ Stone
9/20/2016
Product was correct and was just as described.
Richard S.
9/20/2016
Great product, Great service and fast shipping.....
Mike L.
9/20/2016
Good product for a fair price. Securely packaged and very quick shipping. I am a returning customer. Thanks again etrailer!
Jon W
9/20/2016
These mounted tires were exactly what I had expected and were delivered very quickly. I was looking for load range D in these squatty little tires... E Trailer was the only reliable source I could find. I got email updates with useful information, and the parts were perfect. Heck - the tires were even pumped up to 65 PSI! check this out... they came with a high quality metal insert valve stem, way better than what I could have purchased in a local store. Next time I need trailer parts - I will search here first.
Mark M
9/20/2016
Product was exactly what I needed at the best price. Quick delivery, also.
Darren
9/20/2016
Fast service
Mike
9/20/2016
Good quality, Good price... What more needs to be said.
Mark G
9/20/2016
Great company to work with. Quick response and shipping. As always a great bunch to deal with.
Jack crank gears
9/20/2016
I needed to replace the old original broken latches on my 25 year old Yakima rocket box. The latches I received from e-trailer were a perfect replacement and fit,easy to install and are still working strong.Thanks guys. C H
Chris H
9/20/2016
etrailer, Very happy with the product, delivery time was quick too ! Prices were the best I had found after searching for a couple of evenings after work. I would buy from etrailer again and recommend to friends i
Greg M.
9/20/2016
exactly what I needed ,thanks to all the help from Katie D .great prompt service
Pat M
9/20/2016
I am completely satisfied with the service and product that I purchased through etrailer.com. The tub handles are a perfect match! Thank you for your fast shipping. Sincerely, Ivy S.
Ivy S
9/20/2016
These guys seem to have EVERYTHING! Very fast shipping also. This particular part replaced an old one that was water damaged and broken. Nice to be able to just replace the parts you need and not the whole thing.
Mark U.
9/20/2016
With a little elbow grease this hitch fits perfect on my caprice. I understood the unit was not the easiest to come by given its age but the folks at etrailer got it done. I'm really happy with the product and my service.
Adam
9/20/2016
I looked all over Delaware for this item and couldn't find it anywhere. I am very grateful to have found it. It was on a trailer I borrowed and I had to find this part. Thanks Dave
David DeFrank
9/20/2016
Great tires and great price!
Jim
9/20/2016
Product as promised, shipped fast with great communication! Thanks
Rick
9/20/2016
Fast, inexpensive and exactly what I beeded
Harry W
9/20/2016
We received the straps in about a week, and they are in good shape. We put them on the rack and they work great! They are slightly longer than the originals, but still fit fine. We are very satisfied and would order from etrailer again.
Sally
9/20/2016
Effortless business transaction and prompt delivery.
Markus
9/20/2016
The website was easy to navigate through. They had many products to choose from. It was easy ordering. And it came sooner than I thought It would. On top of all that I believe It's the best looking hitch out there. Sincerely, Ricky R.
Ricky Rolly
9/20/2016
Exactly what I ordered, in the correct quality and fairly fast delivery.
Markus
9/20/2016
Exactly what was ordered and expected.
Kent Smith
9/20/2016
Product was an exact fit and appears to be good quality. Shipping was fast and reasonable. Very satisfied with my order.
Eric H.
9/20/2016
Worked great, saved money, easy to use, good instructions.
Steve
9/20/2016
Order was shipped fast,arrived on time,and was correct in everyway. Best company I have delta with for a very long time. Great customer service. They will have my business.
arne
9/20/2016
Excellent service
James Rice
9/20/2016
Fast shipping, reasonable price. We will be a return customer.
Tom R
9/20/2016
They had the product I needed for my boat trailer. Strange that very few other vendors carried this product but etrailer had it in stock. The price was good and shipping was fast. I will certainly buy from them for any of my other trailer needs.
Michael Tuchmann
9/20/2016
Was well pleased with the product. Also well pleased with the service.
jacob g.
9/20/2016
Arrived quickly, and great customer service for all my shipping questions. Item was exactly what I needed and worked perfectly.
Rachel J.
9/20/2016
Solid product, competitive pricing and the best shipping I've yet to encounter. Well Done!!
Albert
9/20/2016
Great service and speedy delivery! Product is as expected. ~ thank you
Lena
9/20/2016
Exactly what I needed. Quick shipping, too!
EM
9/20/2016
The parts were as described during the purchase phase of my order. The prices and quality of parts were very good and de]livery and packaging efficient. I will refer this supplier to my friends!
David H
9/20/2016
Great price, cheap/fast shipping. Thank you for a great buying experience.
Paul H
9/20/2016
I looked everywhere (I thought) for a tail light replacement that would fit into the steel casing on my 1958 Parkhurst trailer. Then I found etrailer.com. It fits perfect and works better and brighter than new...in fact, I ordered a replacement for the other side just to match intensity!
Larry C.
9/20/2016
Exactly what I needed! Thanks!
Charlie
9/20/2016
Excellent service and excellent shipping, ordered my boat trailer accessories on sunday and received my parts on Wednesday. I even got a personal phone call about parts on back order! I give 2 thumbs up to etrailer.com!
Josh C.
9/20/2016
Awesome delivery time and service! Thanks and I will definitely be using you again!!!
Mark B
9/20/2016
Ordered on Sunday, shipped on Monday. I've never had to deal with backorder issues on any of my orders.
Jim H-SE Mich
9/20/2016
Exactly as pictured! Thank you! Would consider ordering again!
Melvin Penland
9/20/2016
This product was priced lower than I expected and is as good as original equipment which makes it a very good buy. I will be ordering more soon! Delivery was prompt and packaging was good.
Perez Tile
9/20/2016
Great product, it does what it's supposed to do and does it well.
Geo
9/20/2016
I bought this hitch for my Fiat 500X. It looks and works great. The site was easy to use, the product arrive on time and in perfect condition.
Jean D.
9/20/2016
complete experience was Great! Got just what I needed whole process was easy and fast! Thanks!
Bob N
9/20/2016
All is outstanding!!!!
Gary G
9/20/2016
Just as described
Danny B
9/20/2016
Gentlemen, Your shipping was very expedient. Your products were quality, worked very well--I am very happy with your company. Thank You!
John Gibney
9/20/2016
I have placed two orders with Etrailer and received excellent service and feedback both times with immediate delivery of the items ordered.
John N
9/19/2016
Quality product. Quality service.
David O
9/19/2016
Product was just what I ordered, very fast delivery. Will be ordering again!
Ann
9/19/2016
Quality product with great service!
Karen
9/19/2016
Fast and prompt service, great selection - excellent customer service, know at all times the status of and order, with updates, rare with companies these days...
John
9/19/2016
Perfect fit and fast shipping couldn't ask for a smoother Transaction!!!!
Jerry Kelley
9/19/2016
Very pleased with my transaction with etrailer. Super Company, fast shipping with a great price.
Keith M
9/19/2016
I would not hesitate to order again from etrailer.com. They had the products I needed, great communication and fast and efficient shipping.
Dave
9/19/2016
good quality product / well packaged and prompt shipping
Ted M
9/19/2016
Very Satisfide
Earl Long
9/19/2016
2 simple items were ordered. Contacted you'll because I could find second item. A small charging cord. Very nice lady was taking care of me when I found the cord wrapped in packing paper. My mistake but treated great. Thanks for the prompt and kind service. Greg0
Greg0
9/19/2016
I ordered lock cores for a Yakima bike rack that I had previously purchased from eTrailer. In both cases, the products arrived promptly, in good condition and I installed them with no problem. I very much like doing business with this company.
Byron S
9/19/2016
Just what I needed to repair my rv roof vent. Also it was the best price plus fast delivery. I will be a return customer in the future.
Joe S.
9/19/2016
The product was reasonably priced and correct. I received the product before I expected and it was in good shape. Etrailer is a great site for anything....
Phil C
9/19/2016
The key, as expected, was exactly what we needed. But that's not the important part of this review; what is important is the customer service and follow-up on something fairly inexpensive and trivial. I did not expect follow-up emails and tracking information on an item that cost less than $xx. Needless to say, the customer service on this simple purchase deserves 6 stars (although I can only give eTrailer 5). This company and its staff are true professionals who care about their customers. Thank you eTrailer. I look forward to doing business again in the future. You've earned a loyal customer.
Sergio S
9/19/2016
This product looks the same as the factory parts. It was also shipped quickly and delivery was a reasonable rate.
Pelayo
9/19/2016
Exactly as advertised. Fit's perfectly
Chad
9/19/2016
Exactly what was pictured and detailed on the site. Is the exact replacement I was looking for.
Chad
9/19/2016
GREAT PEOPLE TO DEAL WITH AND PRODUCTS WERE DELIVERED ON TIME
DAVID TRULUCK
9/19/2016
Everything was awesome!!
Dale M.
9/19/2016
fast delivery, great price, unbeatable deal
Scott Brouillard
9/19/2016
This is a very good product. It is strong, well painted, fits together without any hassle. I use it with two 60# bikes and it moves very little, even on railroad crossings or speed bumps. Impressive. And etrailer.com shipped when they said they would and it delivered on the day it was suppose to. I highly recommend this product and etrailer.
Larry W
9/19/2016
Product came promptly to my address Perfect match, easy installation, works perfect!
Doug S
9/19/2016
Product met my needs just fine
excellet
9/19/2016
These items are even better than the BoatBuckles that came with the boat, new design keeps the spring from eventually working loose. Great Product and delivery is quick as always.
Tim R
9/19/2016
Product delivered in a timely manner and works as described.
Tim R
9/19/2016
Product is perfect, great description, very helpful and detailed webstie. Thank you!
Jason H
9/19/2016
Product is absolutely fine! ETrailer is now where I get any and all trailer supplies from! Easy to use Site!
Jason H.
9/19/2016
Great customer service!!
Doug H
9/19/2016
All was as described, I'm happy with the delivery and the product.
Frank
9/19/2016
i just want to say that the lady that answered my phone call was the most friendly and helpful person. The product that she helped me get i liked better than the one that i had originally ordered. The gooseneck hitch was easy to install and works great.
regina adams
9/19/2016
Right part for the job
Rosemary J Sweatt
9/19/2016
I could not find 3,19" wheel center caps for my trailer anywhere in my area. I went to your web site and found them immediately will now . You guy's are great. I will go to you first for any future needs. Thanks
Larry M
9/19/2016
Great experience ordering parts I needed. The parts were shipped exactly the day they promised. Definitely would use etrailer again. Thanks again.
Mike M
9/19/2016
With assistance received we got the right product the first time....great experience
barbara
9/19/2016
Installed exactly according to instructions.
barbara
9/19/2016
Wonderfull web based support. Great attention and very polite attentive service
barbara
9/19/2016
GOOD SELLER//////////FAST SHIPPING///////////
jon g
9/19/2016
etrailer helped me find the perfect tools for my adventure!
Rob E.
9/19/2016
Thank you. I have ordered from you twice now and the shipment was fast and the item I ordered was just as you advertise. I love it!! Thank you
Teresa
9/19/2016
This is a quality product for a good price. Wish I had purchased months ago
Matt P
9/19/2016
I am very pleased with the hitch and wiring I purchase from etrailer,com. Installing it was straightforward and it is holding up nicely. I have mentioned etrailer to several people.
Arlyn H
9/19/2016
Taillight works fine, the strap appears to be just what I thought it would be and the winch features act like I thought they would. I have to get bolt taps in the mount base before attaching the winch & strap, and will be happy to let you know how everything works then. etrailer helpline people were top notch! Thanks!
Buzz McArthur
9/19/2016
Excellent customer service !! Will always shop here first for my trailer needs.
Ted T
9/19/2016
Excellent product at a good price. Just what I've been looking for.
Ken E
9/19/2016
It was exactly what I was looking for. Always a pleasure doing business with etrailer.com
BB1980A-SS
9/19/2016
The help and service I received was excellent and greatly apprevcuated
John D
9/19/2016
Exactly what I needed to replaced the cradle padding for our Swagman bike rack. Super experience dealing with etrailer.com! Highly recommend doing business with this company!
JF
9/19/2016
Great product & shipping!
Dave J
9/19/2016
product fit perfect
Rodney M
9/19/2016
Perfect! After 1 year.
JHC
9/19/2016
Great fast response to my order! Quality product... I'm a happy customer!
John Garner
9/19/2016
This product is fantastic. Works great to see down my 8" wide travel trailer. Customer service from etrailer was spot on. All my friends wish these were made for there trucks as they work so well. thanks
Jeff L.
9/19/2016
Been a customer for two orders. Both have been on point all around! From ease of ordering, shipping, and tracking communications every step is perfect. Will certainly be a future customer. Thank you etrailer for doing it correctly!
Francis Andrews
9/19/2016
Worked out very well for my winch.
Jack
9/19/2016
This Hub and Bearing Assembly fit my Tracker Boat Trailer to a Tee! I was unable to get one here from the Sun Tracker Dealer. They didn't even have a listing for it.
Ken E.
9/19/2016
I receive the product on time as promised. It is exactly like the one I am replacing, except I ordered the new LED light. I always order from etrailer. com, because I know I can depend on them to get the right stuff here and on time.
Stu
9/19/2016
Order was done on a timely matter. Service was great.
Dsr
9/18/2016
You guys are great. You are current with modern technology. The tail lights are L.E.D. and waterproof. I didn't have to wait long and here came the packages. That was very quick and efficient! I like the way that you can look up the exact year and make. I am impressed, etrailer! Sincerely, GARY NUTT. THX AGAIN
GARY NUTT
9/18/2016
I was grateful to find this excellent quality bushing that was not a common size. I was unable to find it locally,.
Greg J.
9/18/2016
It was so nice to actually talk to someone on the phone.. Michelle was wonderful to talk to, and seemed to truly care, she gave me all the information i needed.. I felt like i was talking to a friend... I would highly recommend Michelle and your company.. Thank you again.. Tim Hooper..????
Tim Hooper
9/18/2016
Great product! Helpful customer service.
Karen A
9/18/2016
Very helpful and knowledgeable. I will continue to shop with etrailer.com because of his service.
Brenden C.
9/18/2016
Got my products fast, and everything worked well. Thank you!! Bill
Bill
9/18/2016
Great WebSite , Fast Shipping !
jim
9/18/2016
They do the trick! Price and shipping were great.
Dave F.
9/18/2016
Fit perfectly very satisfied great price thanks very much
Gary
9/18/2016
This is the exact part you will need to install transmission cooler on your GM vehicle. It connects the return hose to the factory cooler. I forgot to order it and then realized after watching some videos and reading reviews like this and luckily ordered it before the install. Great product. That was my first install of a trans cooler and I would have been stressed and baffled without this part. If you have a GM get it! Also, I saw it available elsewhere but this site is great and fast.
Rhett
9/18/2016
Product worked as advertised. Fit well and the installation videos were a great help! Installed with confidence! Great value and a great company!
Josh
9/18/2016
Great product ... E-trailer was able to supply what my local shops couldn't ... I'm finding it harder and harder to go shopping when it's easier to just order it from home and have it promptly delivered ... thanks E-trailer.
M. Robinson
9/18/2016
I received the product in 2 days and the quality of the cover exceeded me expectations for the price. I wii shop here again.
Larry A
9/18/2016
Found this part easily on the website. Shipping cost was decent, it shipped the next day, and I had it a couple days later. Thank you etrailer.com!
Paul S.
9/18/2016
Easy order process. quick delivery. impeccable product that i could not find anywhere else. good price. Highly recommend etrailer.com
Michelle M.
9/18/2016
We ordered two packages of the "Zip Strip Straps" that lock the bikes to the Yakima bicycle rack. They are easy to use and reliable, and we wanted to be sure to have extras in case we lost any. Etrailer made it easy to find and order the product, which was shipped promptly and without any problems. An excellent shopping experience!
Philly Granny
9/18/2016
exactly what etrailer said it was , perfect fit.
Robert H
9/18/2016
Easy to find exactly what I needed. Arrived in good shape and was exactly what I ordered. Great quality. Order was shipped quickly and I received in just a few days. Great shop for trailer parts!
Jackque H
9/18/2016
excellent dealer quick shipper, pleasure to deal with!
Don F
9/18/2016
Etrailer was excellent got a good quality American made trailer hitch installation was so easy! Would highly recommend etrailer to anyone!
Wildtj
9/18/2016
The Yakima skewer replaced my original and was perfect. But BOTH the price and Service I received from etrailer.com was the BEST!! I will definitely rely on them again. Incredibly FAST service!!
John
9/18/2016
Was the right part thanks to etrailer there help.
David
9/18/2016
This clip was the right one for my camper. The other places had sent the wrong parts.
David
9/18/2016
Works great, fast shipping, great price
Nick
9/18/2016
Great products, great prices and great service. what more can I say?
Steve
9/18/2016
Great price. Great service. Fast shipping. What more could you ask for! ! I
Donald Barthel
9/18/2016
I ordered a hub cover for my trailer. Product was what I ordered and was delivered in an appropriate amount of time. When ordering I was concerned shipping costs were going to be high for a very inexpensive part, which occurs through other sites. However, shipping was relatively inexpensive. Good value and experience.
Shagbark
9/18/2016
Great product and the customer service at e-trailer are always top notch
Steve L
9/18/2016
Good product. Fit perfectly. Fast shipping.
Ron
9/18/2016
Got exactly what I ordered After telling them what I needed Nice to deal with knowledgeable people Thanks.
Great service.
9/18/2016
Arrived quickly. Worked perfectly. Great value and service. Thank you!
dotcomposter
9/18/2016
Received what I ordered . Very easy to order from.
Jeffrey Fruge'
9/18/2016
We needed this hitch for a move. I had to place the order over the phone, which was a breeze and I think resulted in the package being delivered a day early. Great customer service! We started pulling bolts before it arrived to speed up the process, got the box, opened it up and had the hitch installed and good to go within 45 minutes. Drove straight to Uhaul after, picked up the trailer, and moved to Oregon the next day. Very satisfied with this product, but even more satisfied with etrailer's customer service and use of installation videos. It makes the process so easy! Thanks!
Anna
9/18/2016
Easy ordering, shipped and delivered as stated. Exactly what I needed for the trailer. Will do business with them again.
Ken H.
9/18/2016
Low price, fast shipping - highly recommended!
Rick H.
9/18/2016
good price great service
ron m
9/18/2016
My beveled gears came to me in excellent shape, packaged neatly and in time.
keith g
9/18/2016
OMG product was perfect delivery was print and excellent , price was great
Mailmam88
9/18/2016
Tvhis product was a direct bolt up and works great. I have zero complaints this is my 3rd hitch bought from these guys the other 2 went on my VW's highly recommend great customer service and timely shipping. Thanks ETrailer
Steve L.
9/18/2016
This product was exactly what I needed,the company was great to work with.
Keith Hall
9/18/2016
Living in a mountain town is great, but finding good products locally often is a problem. So, purchasing over the internet is your best option. E-trailer treated me well from day one. Order taker was very patient and knowledgable and shipment arrived in 3 days as promised. I had my brakes on my trailer within 2 hrs as they were a perfect fit and performed well right out of the box. I would recommend e-trailer to a friend!
Bill B
9/18/2016
Bought a kwik lok tie down for my boat. Exactly what I wanted. No other companies carry this product. Etrailer is very efficient and customer friendly. The company stayed in touch during the shipping period and provided tracking info. Solid company that I will use for future purchases.
Paul C
9/18/2016
The staff was very responive and effective in handling both my questions and my order. I received the tire chains I ordered in a very short time and they were high quality and correct in all respect. I would recommend etrailer to anyone without reservation.
David Guy
9/18/2016
Great price, fast shipping.
Flitedek
9/18/2016
Perfect fit replacement if your trying to replace old dry rotted ones. It took me forever to track these down and I was glad I came across etrailer! The price was way less than I was expecting them to be too! Thanks guys!
Patrick Ong
9/18/2016
The tail light matched the old one perfectly. The order was easy to track and arrived on time. Very happy I used E-TRAILER.COM. Will use them again!
Dennis S
9/17/2016
Work great! Thanks for the prompt delivery
Dennis H.
9/17/2016
as advertised Great price
John M
9/17/2016
Thanks so much for all the help. Great team you have, I will be shopping again with you.
Jerry S
9/17/2016
Very helpful in helping me choose the right parts for my trailer. They took the extra time that it took to review and go through the necessary steps to come up with the proper parts that everyone else told me were obsolete. Thanks
Jerry S
9/17/2016
Great customer support and timely delivery
Ernie D
9/17/2016
product was the exact part I needed.
r.leigh
9/17/2016
I had an awesome experience with this company. My order shipped fast and was also delivered fast. My husband loves his hitch cover. Thanks for an awesome experience.
Laura M.
9/17/2016
Keys worked perfectly. Fast delivery and great follow up.
AB
9/17/2016
Couldn't be happier. Sales associates were very knowledgeable and helped me get the right product. Shipment arrived a day early. Everything went very well. Love those videos, they really help out. I would definitely use these guys again and recommend them to all others.
Joey - D
9/17/2016
Erika was super helpful. Really helped me get the correct parts the first time. I will always use etrailer from now on!! A+++ in my book!
Ed R
9/17/2016
Was a great experience. First time we have brought from etrailer.com. First the faucet was better than I expected. matched our new kitchen faucet we had purchased for our motor home. I was kept informed every step of the way. etrailer.com did not charge my credit card until the until shipped, very nice. Talked to two different persons at etrailer.com., very professional and answered all my questions and than followed up with me. Overall, i would shop again at etrailer.com and recommend them to all my RV friends.
JK
9/17/2016
Great price and fast shipping, on time
dualhvision
9/17/2016
My order arrived sooner than expected but unfortunately found out I ordered the wrong item. First thought was this is going to be a pain to try to return it. Wrong! Called and within a few minutes everything was straightened out with the correct item on the way and the wrong part going back. Thanks to James!
Mark M
9/17/2016
The product I ordered was exactly what I needed and it shipped out fast I am very pleased with the product and service
Jeremy
9/17/2016
Received material as ordered, and on time. Very pleased with products and service.
Herman h
9/17/2016
All products as advertised. Packaging was very good and shipping was quick.
F.E.
9/17/2016
Great product and easy installation. My #1 choice for rv needs. Thanks
larry A.
9/17/2016
I ordered an item. It showed up. It was not broken. Free market wins again.
charlie g.
9/17/2016
Arrived on time and was what I ordered.
Faust
9/17/2016
Thanks so much for the quick delivery!
Mike B
9/17/2016
Great product and delivered very fast. Thanks.
Mike B
9/17/2016
Excellent service fast shipping!!
kstop
9/17/2016
excellent service and super fast processing! Thanks!
kstop
9/17/2016
I finally got around to replacing the old trailer connector. I wasn't careful in selecting the new connector and the one I got was molded. I wanted to keep the convention of yellow/left turn signal, green/right turn signal, etc. and the new one didn't conform and the pin assignment didn't match my truck. So what I did was cut the cable, use the old plug and wire to match the truck. I'm going to buy a new plug and swap out the old one. Having said that, the stuff I bought was very good quality and it was delivered in a reasonable time. I've bookmarked etrailer.com for the time I need more stuff.
Bob P
9/17/2016
Everything I expected and great delivery
Philip watry
9/17/2016
Good product, very fast shipping. Needed replacement hardware for Sears XCARGO 20, and these fit perfectly. Would definitely shop at this site again.
Matthew Z
9/17/2016
Great price and very fast shipping and arrival. Item was as described and hassle free ordering. Would definitely shop here for needed towing accessories.
John D.
9/17/2016
Super company to work with. Tires are much better than I expected. You can't do any better than this....
Roger D
9/17/2016
Excellant service as always. Dave
Dave B.
9/17/2016
Awesome product. But better yet, thanks for shipping so fast.
Half
9/17/2016
Judy in customer is out standing. I ordered the wrong wheels when I ordered my tires and wheels on line. I called customer service and Judy was able to cancel my original order and put in the correct order in just a few minutes. They delivered 2 days earlier than expected, that made it much easier to finish my cargo trailer project sooner than anticipated. The tire and wheel combo looks awesome as well as ride as awesome as they look. Now I am ready my next event season. Thank you Etrailer
Wade W
9/17/2016
very happy with part #rm6514 works great. i'am very happy with etrailer overs the years for service and prices on parts. thanks phil harnden
phil harnden
9/17/2016
Fast shipping as advertised
Mike
9/17/2016
Ordered this hub to replace one on my boat trailer. The page you have is very good as it helps you to pick the right parts. All I had to do was match the inner bearing and the outer bearing and bolt pattern. Perfect fit. I highly recommend e trailer and I'm sure I will use you again.
Richard Hewett
9/17/2016
Service technician was wonderful.Her name is Lisa she was very patient and did her very best to make sure we got the correct part which we did.Lisa was on the phone with my husband and myself over 45 minutes.a picture is not available because the part was put on the trailer as soon as it arrived. Robert had fishing to do!!!! Thank you for the great service
Robert C
9/17/2016
Item fit perfectly. Thanks!
John M
9/17/2016
good parts and good price
dr swartz
9/17/2016
I have two spare tires on my motorcycle trailer that are mounted stacked and covered, making them very unhandy for simple air pressure checks. I bought two of these air extension hoses and ran them through the flooring up to each tire, allowing me to do a quick air pressure check right from the front of the trailer! I was so impressed with the quality of these hoses that I bought a third and installed it to the spare tire on my truck! Thanks ETrailer for a GREAT, HIGH QUALITY PROBLEM SOLVER!!
Moccasin
9/17/2016
I just ordered a key, but the website was super easy to navigate, and the Kerri was delivered in just a couple days. I accidentally ordered the wrong key, but that was my fault. Ordering a new one.
Ryan B
9/17/2016
The product was exactly as advertised. There was great interaction between etrailer and myself. When product shipping was delayed, I got an email explaining the situation and even with the delay, shipping was fairly prompt. I highly recommend this vendor.
Mike H.
9/17/2016
Very good product, seems quality made. E-trailer.com was great, easy to order, shipment to my doorstep flawless. I will definitely recommend e-trailer.
Bob D
9/17/2016
Fast delivery, excellent fitment, great installation video!
Mark
9/17/2016
Easy to put on and works great. Delivered on time and had follow up from Katie after delivery was made. This is second time to order from Etrailer. Both times have been great. The electric jack was for new 31 ft trailer. Makes life easier. Trailer weight was 5200 lbs. They even have videos on how to install. Ordering experience has been very good.
Rick V
9/17/2016
Great products & very fast delivery thank you again
Dale smith
9/17/2016
Great prices and super fast shipping. Couldn't ask for more.
Dean sparkman
9/17/2016
The product was just as advertised, and the website made finding what I needed a breeze. The price was 1/2 of what my local marine stores wanted!! E-trailer is hands down the most informative and helpful site out there. All of my questions were answered, so there was no guessing at what to order. I am very pleased with the shopping experience! 2 thumbs up!
Brad L.
9/17/2016
Product worked perfectly as advertised. Outstanding rapid service from etrailer.com.
HB
9/17/2016
Excellent website, quick and reasonable shipping, good communication. Website has the best selection and seeing the video that demonstrated removal and installation of the trailer vent cover allowed me to confirm that this was the right replacement cover for my trailer and that the procedure was easily doable. Further, seeing the actual steps in the video was key to making this an easy repair. I've purchased from etrailer before and they continue to be the best resource for keeping my trailers on the road.
Kent B.
9/17/2016
Great communication, fast delivery, quality product, I have used these folks a few times in the past and always very happy will the product and service. Highly recommended!!!
Team Magnuson Racing
9/17/2016
Honestly....This is absolutely the best internet experience that I have EVER had. Chris and the gang over at eTrailer are as fast and precise anyone could hope for. My order was placed, received, filled and delivered ...all in the manner of two days- WOW. You can't go wrong will them.
Talib Hakeem
9/17/2016
Excellent, heavy weight frame... Very good communication from seller!... Item was backordered, but seller kept gave me updates quite often... Highly recommend!
S Fields
9/17/2016
The rubber bow blocks I ordered for my boat trailer are an excellent fit. The order response from etrailer.com was great and I will be using their on line service to purchase additional parts.
Richard K.
9/17/2016
Customer service is great! Real people answer the phone!
Jim
9/17/2016
I broke this globe when trying to change the bulbs in my ceiling fan. I found it in etrailer very reasonably and it fits and works great. It is a hard to find product and they stocked it. Thanks etrailer for all the communication through the ordering, shipping and now delivery if the product. A+ from me.
Jerry P
9/17/2016
Got the right part the first time. Have purchased several other products here with no problems.
Bert h.
9/17/2016
I needed 2 oil caps for Dexter axles,didn't know what size. I told the teck. the o.d. size and the thd. pitch got the right one. After receiving them, I installed them. They fit perfectly. I will be ordering again.
James T
9/17/2016
Perfect replacement part, fast shipping and good price. I would buy from them again.
Al R
9/17/2016
The hose was an exact fit. But most of all I was extremely impressed by the great customer service!
Carey H.
9/17/2016
Good quality, fit well, fast shipping. Always a good experience with e-trailer.
RBP
9/17/2016
Fast delivery after placing my order. Thank you!
Roger. B.
9/17/2016
Product meets all requirements. Install was a no-brainer on the RV bumper for carrying our bikes on trips. Price was great too.
Mike G
9/17/2016
Great product and service good fast delivery I will use them again
Danny Boyd
9/17/2016
Thank you for the great service!
Don W
9/17/2016
Product is of good materials the manufacture of this fender is top notch , I will be buying from this company again ,, I highly recommend these people and this company for your trailor needs thanks etrailor
Stan Hudgins
9/17/2016
I recently purchased a tri ball hitch and the ordering process online was very easy to navigate and the shipping time was very quick. I am pleased with my decision to buy from etrailer.
Will S
9/17/2016
Great company to deal with and excellent products. Plan to use E-Track tie down rings to tie down miscellaneous things in an enclosed car hauler trailer.
Wes T.
9/17/2016
Good products I like what I bought
Bob m
9/17/2016
Looks like they will fit perfect, at a good price and fast delivery.
Tomas
9/16/2016
Found this place on line..delivered the goods right on time and it was exactly what I wanted. If I ever need anything they might have I will order it from them at once!
JohnT.
9/16/2016
Product installed in 5 minutes, tested and setup in 10 minutes. Shipping was fast. Superb value
Ken T
9/16/2016
Product installed in 5 minutes, tested and setup in 10 minutes. Shipping was fast. Superb value
Ken T
9/16/2016
Great. just what I ordered. Thanks
Bob s
9/16/2016
Fast service received exactly what I needed.
Ron k
9/16/2016
Product is as viewed in ad was priced right and received order a day earlier than expected. Will definately use this company for future needs
jim m.
9/16/2016
Came in a timely manner. looks like the quality I expected. easy install. works as advertised. I am pleased. thank you, you're my go to place for my boat. sincerely, Jim.
james letellier
9/16/2016
Haven't installed the parts yet. Ordered what I thought was correct. Erika called me and pointed out I ordered the wrong U-bolts for the axle I selected. She even stayed on the phone while I went outside (with my cell phone on speaker) and measured all the dimensions of my broken axle. Received the parts today. Hoping to have it installed tomorrow.
Ray C
9/16/2016
Tire/wheel assembly arrived in less than 4 days from ordering. Very pleased with the price. Could not purchase new tires locally and paint my old wheels for the price I purchased these already assembled. Will definitely be shopping Etrailer.com again!!
R. Boudreaux
9/16/2016
I received this yesterday and today I had it mounted on my new rim.. It mounts to my spare tire carrier nicely. I just wish I could have bought the mount and cover from etrailer.com as well.
Ed A.
9/16/2016
I received this yesterday and today I had my new tire mounted on it. It mounts to my spare tire carrier nicely. I just wish I could have bought the mount and cover from etrailer.com as well.
Ed A.
9/16/2016
Great products at competitive prices with unbeatable service. This is as American as it gets.
Keith L.
9/16/2016
Just what I needed. Thanks gor the quick shipping
Wayne
9/16/2016
Perfect match to 3500lb hubs. Tapped in n greased up with no problems. Easy installation and easy to tell when to add grease.
J smith
9/16/2016
Good product and great customer service.
Rory R
9/16/2016
Shipped quickly with tracking information. Parts were exactly what I ordered. No problems. Thank you.
Jeff W.
9/16/2016
Good price, great product.
Mike P.
9/16/2016
Tires and wheels are great. Thanks for a good product.
Mike
9/16/2016
Product was as ordered, on time and easy to order.
Richard Scacheri
9/16/2016
AAA Service and product
Joseph M.
9/16/2016
They has exactly what I needed, at a good price and shipping was fast.
Clay
9/16/2016
Great products.
Gary
9/16/2016
Customer service was awesome and the product was great! Thank You!
Steve Carpenter
9/16/2016
Great value for the money. Easy to install. I have used the trailer jack all year without any issues. My son also purchased the same model several years ago and it is still working perfectly.
Gary B.
9/16/2016
As advertised and great shipping. Excellent customer service.
Wilson
9/16/2016
Great transaction from start to finish. I will definitely use this company again.
elton warriner
9/16/2016
Great contact told me what was going on at all times didn't have my part so I choose one that they had in stock shipped out promptly great service
Ricky Putman
9/16/2016
Quick and easy.... what can I say. Product was what I needed, was in perfect condition, and gother to me quicker than expected... too cool.
Adam s
9/16/2016
Seems well made and fits nicely. Good value. Arrived in timely fashion.
Bob R
9/16/2016
As usual E-Trailer was very helpful deciding which air spring was best for my application. Shipping is very fast also.
L.D.
9/16/2016
Just what I needed.came it just a couple days.great service.
Henry D
9/16/2016
After being notified my original order was back ordered, I called and spoke with a very helpful customer service agent. After a short conversation, I had that order cancelled and a compatible product on the way. Quality product and great service. Thanks!!!
Randy D
9/16/2016
Items arrived when promised and installed exactly as shown on the product installation videos. I have purchased many products from etrailer.com in the past for trailers and vehicles and have always been pleased with the quality and service. Keep up the good work.
Joey E
9/16/2016
Direct replacement for the original model I had. Got the old one out and this one dropped right in. Fast shipping. Great customer service. These folks are outstanding.
Doug H.
9/16/2016
Delivery was fast and the right product sent to me. Thanks!!
Don B
9/16/2016
Bought these as a replacement for originals on a 1999 pontoon trailer. Direct replacement. Installed easily, appear to work fine. Customer service form eTrailer is fantastic.
Doug H,
9/16/2016
Arrived on earlier than expected. The drums are heavy duty. Everything went together perfectly. Excellent support from the team at eTrailer. Customer service is outstanding,
Doug H.
9/16/2016
Excellent product. As described. Fast shipping
Diego
9/16/2016
Product arrived a day earlier than expected. Used to to rework break line installed on my trailer. Ordered a longer piece than need so i could replace several shorter lines. Worked like a champ. Service from these folks is outstanding. They have earned a new customer. When I need parts, this will be the first stop.
Doug H.
9/16/2016
I looked around at different outlets trying to locate these grease covers and had no luck. I googled and found eTrailer and there they were! The order was shipped immediately as promised and arrived on the date stated. The product fit and quality is excellent. Great service and fast!
Bobby J.
9/16/2016
Product exactly as described--Cheaper than other places--Quality is fantastic.
Jim M.
9/16/2016
Searched internet for these boat buckle straps and etrailer was by far the cheapest also fast shipping.
Derrick
9/16/2016
Excellent and very fast service.
Darrell D.
9/16/2016
Got just what I expected and it was shipped in a very timely manner.
Dave
9/16/2016
Good Heavy Duty Cabling that should survive the abuse that a trailer connector at the hitch A frame receives. Etrailer processed the order with their usual timely, efficient service. Great organization.
Randy
9/16/2016
Their price was comparable to others on the web, however, their shipping was the cheapest by a lot!
MattP
9/16/2016
excellent - just what the Dr. ordered. Quick and satisfactory delivery.
Homer F
9/16/2016
All the products that I purchased from e trailer have been sent in a timely fashion and the quality and price are great No problems will continue to purchase items from your company. Thanks
Frank
9/16/2016
Fantastic, exactly what I ordered and reasonable shipping cost. Arrived fast and undamaged. Will be a repeat customer
RSA
9/16/2016
Well made product and good service.
James C.
9/16/2016
The website was easy to navigate. It only took me a couple of seconds to find and order what I needed. The package arrived a head of schedule. Very pleased with everything and plan to do more business with this company in the future.
Jason H
9/16/2016
I got the parts I needed, and a prompt response from etrailer.com. I will be using this site for future purchases.
Scott Manning
9/16/2016
The price, delivery and service so far has been great. I haven't installed the hitch yet but will update the review when it's complete.
John F
9/16/2016
This product was completely described and accurate. The measurements were given in enough detail that I knew it would fit my trailer and attach easily. Would certainly buy from this supplier with future needs.
Dennis S.
9/16/2016
You guys at etrailer.com rock. I have had no issues whatsoever with your product. Aside from this one, ,I have purchased hitches, lights, a gooseneck hitch and all products are still holding up great. I would recommend your site to everyone. Ranchers like me really appreciate your support and variety of products. Thank you!!!!
Marcos B.
9/16/2016
Quic!k, efficient delivery and the correct parts that I needed. I will definitely do business with etrailer again. Thanks!
kenneth Duncan
9/16/2016
Exactly what I needed for my trailer.E trailer nailed it and got my cap to me in no time!!! The correct part!!!!Thanks!
Joey P.
9/16/2016
Very pleased with the product and service.
Vic McCall
9/16/2016
Excellent costumer service! Easy to install thanks to your very helpful videos! Thanks so much!
Trent Miller
9/16/2016
Product in great condition. Quick Shipment.
Carlos
9/16/2016
Great service
Terry C
9/16/2016
Needed dimensions of tie plate prior to purchase. Email was answered promptly. Delivered as promised, perfect fit.
Fred
9/16/2016
The product ended up better than I had expected. Dealing with Etrailer.com again, I found that they continue to provide excellent service and quality products.
Madison T
9/16/2016
Quality product, great price, shipping was right on time. Thanks etrailer
Rog B.
9/16/2016
This is a heck of a company! Very personal service. Not to mention fast shipping and attention to detail. It's a competitive environment on the Internet-this company, and it's employees, "get it". Highly recommend them. Especially the representative assigned to us-George J. H. Stringert
H.Stringert
9/16/2016
Great customer service and fast shipping.
Gus
9/16/2016
Great product, fast shipping and best customer service anywhere!
Gus
9/16/2016
Received 3 new D rated tires in a timely manner. Have to get these mounted to know how they really are. Great looking tire in looks!
Robert
9/16/2016
Easy to install, exact replacement part for my Skeeter EZ Load trailer. Always pleased with Etrailer.com.
EdO
9/16/2016
fast service and quality products!!! We will use etrailer.com again.
David
9/16/2016
great to do business with
steve r
9/16/2016
im very satisfied with my front receiver. ive used it as a recovery point,to move trailers, and as a mount for bike rack and cargo holder. if i had a winch platethat would be very handy too. etrailerhad a fair price, quick shipping, and overall great customer service. i would use them again andrecommend to a friend as well.
chris
9/16/2016
Easy process....fast, accurate and reasonably priced. Thanks! I've used you before and will continue to do so.
Creighton
9/16/2016
Fast, accurate, reasonably priced. Thanks, guys (and ladies).
Creighton
9/16/2016
Great service, shipped on time, product fit perfectly. 5 stars will order from here again.
Jarrod D.
9/16/2016
I'll recommend you guys to anyone that's looking for specific type of wheel, delivery was prompt and communication excellent, keep the good work
omar martinez
9/16/2016
Slipper spring for light duty trailer: fit perfectly, seems to be made decently. Very fast shipping from etrailer.
EW
9/16/2016
I ordered on line. Very easy to do. Hitch arrived about a week later in good condition. I used a uTube video as a learning tool to install the hitch although instructions came with the hitch. Installation was very easy and fit the rails that I already had in the truck. Works as advertised.
Dave. D
9/16/2016
Good service as always.
Gary M.
9/16/2016
Exactly what we need and with the installation video, I was able to install them myself. Very simple and when my husband got home I told him I had already installed them and he said you go girl. When in need for additional items in the future, I will definitely check your online shopping. Very fast shipping and receive in perfect condition. Thanks.
Lucy
9/16/2016
Everything was excellent.......and every time I've ordered from etrailer, the service has been excellent too.
Arn B
9/16/2016
Searched many locations and only ETrailer.com had the exact part I needed. Perfect Fit! I have never got a bad product from ETrailer.com. Thanks
Bryan G.
9/16/2016
ordered and received fast!! thank you
tomu
9/16/2016
Katie was extremely helpful and made sense of the gear/equipment that I needed to tow my new trailer.
Tina Ross
9/16/2016
Great help from etrailer representative in getting just the right part! Easily installed by someone who had never heard of the Fusemaster fuse by-pass. ( My son- in- law did the research to find it). Have only used it for a short trip but it worked great! No more having to pull the mini-fuse out of my car (it was difficult to pull out even with a fuse puller) to keep the battery from going dead after five hours of being towed! Just push a button! Looking forward to testing it out on a 2,000 mile trip in the next few weeks.
Doris M
9/15/2016
Easy to order and came quickly. No problems Happy with product.
patricia F
9/15/2016
Came in sooner than expected. Great turn around time. Thank You
Jim A
9/15/2016
E trailer provides small home town store customer service in a on line shopping experiance. What sold me was their customer service and the fact I can call with questions and make my order over the phone. We can not say enough positive things about the reps who helped me. I called and added to my order one day later and they made it all happen. The lights are a super product. Nice profile, easy to install, submersible, great price, great selection of different features and styles, will work on any surface as I always run a separate ground WIRE. one can add a chrome trim ring as well. I shopped around to different marine stores , marine catalogs and local stores, none had the selection.
Steve H
9/15/2016
Perfect fit, easy to install, speedy delivery. Thanks for being so promt.
Mike P.
9/15/2016
E trailer provides small home town store customer service in a on line shopping experiance. What sold me was their customer service and the fact I can call with questions and make my order over the phone. We can not say enough positive things about the reps who helped me. I called and added to my order one day later and they made it all happen. The lights are a super product. Nice profile, easy to install, submersible, great price, great selection of different features and styles, will work on any surface as I always run a separate ground WIRE. one can add a chrome trim ring as well. I shopped around to different marine stores , marine cataliogs
Steve H
9/15/2016
Product arrived quickly. Another satisfied purchase from etrailer
Tim Teboner
9/15/2016
Excellent service and speedy shipping
Larry B. Glenrock Wy.
9/15/2016
Good prices with excellent service.
Bb
9/15/2016
E trailer is a fantastic place to shop. The selection and price and even more important I like to call my orders in , their reps who I talked to were all knowledgeable, very helpful and customer friendly. I even added to my order a day later and they went the extra mile to ensure everything went out in one package. These are great lights we want to be sure they had turn signals as when towing it gives us the confidence to know everything is working well. We needed submersible and LED and wanted to be sure they fit the trailer and would work no matter the surface material, and were easy to install. I wish I had known of e trailer years ago, I am a customer for life.
Steve H.
9/15/2016
You can tell this product was made in America. Fit was perfect and so easy to install. Unbelievable fast service and delivery. Highly recommend this product and this company!!!!
Daryl
9/15/2016
Excellent customer service. Fast shipping. Great product. Highly recommend etrailer for all your trailer needs!!!!!!!!!!!!!!!!!!!!! 5 star rating and beyond. Highly satisfied with purchase.
Walter A.
9/15/2016
Great product at great price!!!
B.W.
9/15/2016
very good service, fast shipping and reasonable price!
VMO
9/15/2016
I ordered this item from etrailer.com mainly because their website was well thought out and made the most sense. So helpful in fact was their site that I didn't have to read the instructions when my item arrived. The installation was a cinch. The price was very fair and the delivery was very fast. I will definitely shop from etrailer.com in the future. They are very professional and I highly recommend them.
Gary Campla
9/15/2016
I received just what I ordered. I was able to find my part on their web site and was able to get the exact part that I needed. This pin held my bike racks stabilizer erect. I had lost the old one and had to have this to steady my bikes. Received the pat in about 5 days. I would definitely order from them again.
Gary N
9/15/2016
My first order was easy to find and arrived in 3-4 days --- my second order was unavailable without a long wait -- which they informed me about by email --- instead of an endless backorder like some companies do. I replied by e-mail and requested to alter the order to a piece that was in stock -- within 3 hours I received a call to confirm the change and manage the charge to my card. Very impressed with the customer service!
Von A.
9/15/2016
Excellent products and fantastic service!!! E trailers is awesome and I now know where to go if I need anything else for my boat trailer !!!!
Karen K B
9/15/2016
100% perfect transaction fast in shipping will buy again in the future thank you
JuLia Humphrey
9/15/2016
Tire and wheels were as advertised. Shipping was fast - price was right. Have about 400 miles on them so far and do not see any wear. Nicole was great to work with!!
trekerinsc
9/15/2016
As advertised--great company to do business with
Mike H
9/15/2016
Just as ordered--perfect--great company to do business with
Mike H
9/15/2016
Great prices, fast shipping, good products. Nuff said.
David B.
9/15/2016
Very responsive company. Happy to give an excellent rating on response, quality product, and follow up.
Bill Z.
9/15/2016
etrailer continues to amaze me with the speed of shipment , delivery and selection of products. This will be installed tonight and cayak gets picked up tomorrow !
RedRacer77
9/15/2016
Thank you I got it last night \ You guys are the best
Brock N
9/15/2016
Very pleased with product, delivery and C/S. Thank you.
DON PALMER
9/15/2016
The adapter is exactly what I was looking for only one drawback is that it does not come with the screw that you need to install onto your rack. Etrailers support is absolutely the best this is the second order that I've had through them and both times they were excellent thank you George have a great weekend
Wohcrag
9/15/2016
No problems whatsoever!
Bobby H
9/15/2016
fast easy and exactly what I ordered Thanks
Lew V
9/15/2016
Good
John m
9/15/2016
Product fit perfectly and arrived a day earlier than scheduled!
Ray D
9/15/2016
Got the exact parts I needed for an old Yakima bike rack. Easy shopping and quick delivery.
Got what I wanted!
9/15/2016
Exactly what I was looking for. Speedy delivery.
Michael M
9/15/2016
I have not had the floor liners but just a day now but so far so good. The entire dealing with etrailer.com was great.
Bill P
9/15/2016
We have had this product before but it was destroyed driving through a car wash facility. We had a tough time finding this exact model for replacement but etrailer had it, had it in stock, and they delivered it promptly. We are satisfied with the product and extremely satisfied with etrailer. Their staff was awesome. We will certainly be back.
Ray
9/15/2016
I have used utility trailers for over 30 years for occasional needs, and usually have used a truck or SUV with the trailers. I now have a very small Japanese sedan and built a folding trailer to be towed by the small car. The trailer hitch, tongue and coupler are low to the ground, so sparks from an accidentally dragging chain is now a big concern in drought conditions. This chain holder is inexpensive, works exactly as advertised, and easily does the job it was made to do. An excellent buy from Etrailer.
Dave K.
9/15/2016
Great product, fits perfectly, good price. fast delievry and friendly service
M Bell
9/15/2016
You easily accepted the hitch back that was too long. Instantly you gave me a return label and a reorder of a more appropriate one for my trailer. I was impressed by your response, shipping methods, return of funds, and delivery of new products. Thanks very much
Suzanne Harris
9/15/2016
This product is better than the original. The rubber pads are thick and will no doubt hold up longer than the originals. The customer service was outstanding!!! When I placed the order I received an email that said it would ship in 7-10 days which was not okay with my schedule. I called customer service and explained my situation to her. She looked at what was causing the delay and told me they had to ship from the factory. She was knowledgeable enough to know they had a similar product that might work and sent me a link to check it out. I was able to get the part just a different color within three business days. I ordered it on Saturday and it arrived on Wednesday... eTrailer Rocks!!!
Ken M.
9/15/2016
The part was exactly what I needed, and at a good price (shipping included) and the service was the best. Quick and easy. Thank you
Mike Miller
9/15/2016
Hard to find a good tire in this size. For years I have gone through many other brands but so far these are a great tire. Dealing with etrailer has always been a pleasure.
Scott N.
9/15/2016
Good price, fast delivery and good customer service. I would buy and again.
Shelley P
9/15/2016
lost key now replaced! Quick service!
Joeypad
9/15/2016
Fits like the original. Can't tell which one it is any more.
Michael M.
9/15/2016
I couldn't find any manufacturer info on my damaged roof vents, so I was reduced to comparing pictures of possible replacements. The pictures on this site were quite sufficient to tell me which model I should order. They arrived promptly and they fit perfectly.
Loren C
9/15/2016
Upgraded boat winch arrived in a timely manner, The Dutton Lainson winch model DL14825 quality is much better than my current winch. Will definitely be a return customer and recommend etrailer to my friends.
Vernell L
9/15/2016
A well-made product at a very good price.
David M.
9/15/2016
etrailer was very easy to do business with and my stuff arrive in advance of my expectations. Thanks etrailer!!!
Charles J
9/15/2016
Great product built great ands makes the rim look way better A++ exceptional customer service will buy again
Marty
9/15/2016
When I ordered this item a month ago, they were out of stock. They stayed in touch with me weekly to let me know the status and took care of me as soon as they had the hitch cover again. I cannot say enough good thing about the customer service. Then the cover arrived yesterday, and it was certainly worth the wait. These people and their merchandise are AWESOMENESS!
GeauxMa
9/15/2016
Great product perfect for our needs. Dream website and fast delivery.
Darrin Payne
9/15/2016
as described. etrailer was the only place i could find these parts. from now on etrailer is my go to site for anything trailer or automotive related parts.
dan s.
9/15/2016
These were exactly what I needed to repair the vents in my enclosed trailer. Excellent replacement / repair parts. The installation video made it a snap. Thank you.
Steve
9/15/2016
It was an easy process from start to finish.. easy lookup, easy pay and they arrived on time in great shape. I will use them again. allen r
ALLEN R.
9/15/2016
Fit perfectly. Very reasonable price. Searched and searched on the internet, finaly found what I needed with this company.
GUS
9/15/2016
The brake actuator arrived on time and as advertised. Katie, who took my order was great to work with!
John C
9/15/2016
This product was exactly what I needed, the way it was made with the brascing in the correct place for stability....I will definitely order other products from this company.
Anthony C.
9/15/2016
Have everything I needed, good prices & fast delivery
steve k
9/15/2016
Have everything I needed, good prices & fast delivery
Steve K
9/15/2016
Great product seems to sturdy, installation was a breeze. Glad to know you're out there. Price was GREAT to. Thanks again.
Tyrone R.
9/15/2016
easy to install, arrive on time.
Elder Buorro
9/15/2016
Great price, product, and shipping was on time! I will order from Etrailer again!
Mike C.
9/15/2016
Exactly what I ordered and showed up sooner than I thought it would. Thank Etrailer
Mike C.
9/15/2016
Perfect fit, fast shipping, couldn't have been easier. I will definitely buy here again, if needed, but I hope not :)
T Brown
9/15/2016
Fast delivery. Great customer service as always. Fit my camper perfectly. Thanks etrailer.
Cole H.
9/15/2016
100% satisfied, delivery with in two days, great price and service !
Sly Dog
9/15/2016
This transaction has been - WITHOUT DOUBT - flawless. Lights are as advertised. Thanks for the service!
J.O. Latham
9/14/2016
Could not believe that it came so soon. Great service.
Dennis D.
9/14/2016
The parts were right on. The informational videos were very helpful in determining the parts needed. This is my second order using e trailer and I'm very happy.
Mark P.
9/14/2016
Thank you for making it easy to buy....
Time.
9/14/2016
Receive all my product in good Time....thank you all .......
Tim w.
9/14/2016
My Trifecta Tonneau cover had a broken hinge. I found etrailer on line &I orderd 2 hinges very cheap in price received them fairly quick. They look exactly like what was on there installed them in 10 minutes looks & works great very happy
Jim L. Trenton, Mi.
9/14/2016
all went perfect. .on time delivery.6 stars.thanks derek
jim
9/14/2016
Thanks, great service, shipping, and product. I'll recommend your company to anyone. Again thanks for great service.
Larry
9/14/2016
Parts fit perfectly and were easy to install. Had some questions while ordering regarding which parts to order and received quick and wonderful customer service! Will shop here again!
Brian C.
9/14/2016
great products, i have bought these brackets and a couple of hitch's that came with all the hardware, amazing. the plug and play wiring harnesses are unbeatable also. i manage a repair shop and would recommend these great products without hesitation. this is the only site i could find a complete assortment of bearings for trailers without being hit over the head with a shovel at checkout...........thanks.
tom
9/14/2016
Installing this hitch was a breeze and it has held up FANTASTIC! I use it to push my travel trailer back into it's parking spot. I can't believe I went so long without getting one. Installation instructions were spot on and my Draw-tite Hitch fit perfectly! If you are looking for a front hitch for your truck, stop looking right here!
Scott In AZ
9/14/2016
Easy ordering and fast shipping. Just what I needed. Perfect!
Vivian
9/14/2016
Great, Great service. Needed a couple of answers to be found and got them answered. Got item ordered and were delivered before delivery date. Thanks
Dick H
9/14/2016
always fast shipping and quality products.
woz
9/14/2016
Good product for the price
Stephen
9/14/2016
i find that etrailer was about the easy,es company i have ever dealt with ,,the shopping was easy and the delivery was fast and any and all information was always available,like shipping times when order was received ,,and tracking information,,i will order from them again anytime they have items that i need
wes b
9/14/2016
Delivered quickly, reasonably priced and went on without any issues. Been using the repaired trailer for 1 year.. Good supplier that I'll use again if needed.
Ed B
9/14/2016
THIS REVIEW IS FOR QUICK SERVICE BY ETRAILER AND QUICK DELIVERY BY UPS. TIME AND USE WILL TELL ON THE QUALITY OF YOUR PRODUCT. ASK ME IN TWO YEARS HOW I FEEL ABOUT THEM.
JOHN CLEMENTS
9/14/2016
havent installed yet , Great customer services from Caleb picking the correct item.
Sly
9/14/2016
Easy, Easy, Easy. The winch, which will replace a 15 year old 600 pound winch on a PWC trailer, came when they said and how they said.
AL
9/14/2016
Thanks for the fast service. Customer needed the part right away. You came through better than our current vender. Will continue to use your services. Have a good day. Jim from Trailer It Away.
Jim P.
9/14/2016
I'm in the middle right now because 2 of the shoes had a fair size piece of the braking pad portion break away from the rest. They were very fast to send replacements so I have nothing but praise for that. I have done business with these people before and have had very fine experiences. I suspect this was just a fluke thing. I will order from here in the future.
Gary L Layton
9/14/2016
Great product and great price
Wes
9/14/2016
Perfect as always!
ShipShape Marine Smyrna Tennessee
9/14/2016
Needed a replacement key. Got quick shipping, fine transaction. Would be happy to do business again.
Larry Y.
9/14/2016
Just what my customer needed, fast shipping, quality product.
Advance Auto ISSP
9/14/2016
Package was on the doorstep last night when I got home from work...very impressive service, tech support, and delivery time, thank you!
John F.
9/14/2016
These brackets replaced the old rusty bunk brackets on my salt water trailer. Measure the height of the bunks on your trailer now and order ones that will be tall enough. They are adjustable by the slots you can see in the bracket. VERY EASY to install with the U bolts. The tops swivel easily so you can tilt the bunks the way they need to be to fit your boat properly.I have never worked on a trailer before, this was a first and it was easy. Check out the videos and photos provided. OUTSTANDING COMPANY with outstanding products.
Captain Nancy
9/14/2016
eTrailer is my go-to for boat trailer parts and I've always had a great experience using them. Everything works as anticipated. These connectors did the trick!
Greg B.
9/14/2016
Just what I needed to repair my boat trailer. Thanks.
Floyd
9/14/2016
Great price great quality
Hawkeye
9/14/2016
Received product in original packaging and shipment was very well packaged for shipment and had a great experience with etrailer. Would definitely do business with this company again, great customer service at a great price.
J. Melton
9/14/2016
Excellent product and arrived early as well !
Jonathan M
9/14/2016
Quality riser. Very fast shipping. etrailer is the best.
Keith
9/14/2016
Got what I needed in a quick manner at a reasonable price, excellent .
John m
9/14/2016
The bike rack replacement straps were received timely and as expected. Very satisfied.
Jim R
9/14/2016
Thank you for your excellent service and fast shipping
Mark S
9/14/2016
Had part in stock, fair price.
Rick P
9/14/2016
Your product made everything so easy to install my brake controls, I'm so happy and will order from e trailer again.
Mervin
9/14/2016
Perfect replacement part for a great price.
RickG
9/13/2016
exactly what I needed , with fast shipping , great place to do business with
Tom G
9/13/2016
Exactly what I wanted to replace the broken trailer tail light lens on my boat trailer. In fact, because I had previously replaced the same lens using etrailer, and the exceptional pricing, I ordered two replacement lens just to be safe. Great product for a great price. Thank you etrailer.
Bob R.
9/13/2016
It took a LOT longer to watch the video on how to install than it actually took. A total of maybe 5 seconds to find the factory harness and plug it in. I've ordered several things from etrailer.com and they get it shipped out right away, correct items and letting me know it's shipped. Great company to deal with. I haven't needed any support- I've just watched the online help.
Mark P.
9/13/2016
I haven't installed the lights yet as I'm waiting to get the trailer sandblasted and painted. But, it's exactly what I needed and I'm sure they're gonna work out just fine. eTrailer has a great lighting selection to choose from including LED's.
Trent
9/13/2016
Quick ship. Easy transaction. Just what I needed.
Rob R
9/13/2016
This has been such a nice subtle upgrade replacement for my trailer. Having the indicator light so I know everything is working as it should is a great piece of mind. Etrailer.com has been my favorite go to site and company for all my trailer needs.
Michael Reiter
9/13/2016
Can't beat the prices and product selection. I was able to get bearings, races and seals to do two hubs for what I would have paid to do one locally. Although the bearing kits were made in China, they appeared to be a better quality bearing than the China bearings I removed from the hubs. No issues with packaging or shipping. Not only can one find parts here but, lots of good info and support as well.
Trent
9/13/2016
Great delivery,Great product very happy with etrailer. Have already ordered more product.And will continue. Thank you for your cargo basket.
Rick B.
9/13/2016
I am extremely happy with etrailer. If I could give higher than a 5 star rating I would. I was very impressed with the speed and efficiency that I received delivery of their products. The product value is very high in comparison to the prices. I have already referred several people to this website and will definitely be buying from here again.
Chris Porter
9/13/2016
These guys are legit....no problems at all from ordering on line to delivery....if you are a college football fan, show your colors with their trailer hitch covers......
Kent Smith
9/13/2016
Great prices and fast delivery. The quality of merchandise and price are very good. The website also provides very helpful technical information regarding lug pattern specifications. I will definitely be recommending etrailer to my friends. Thanks! Great shopping experience, I will be back when it comes time to replace my utility trailer tires.
Dave
9/13/2016
I was glad to find etrailer as I got into the task of fixing the surge brakes Ina 1986 Heritage boat trailer. I wound up needing to replace all the lines along withe the actuator. Etrailer was a great parts resource
William C.
9/13/2016
So glad we found etrailer.com, we had searched all over town to find the part we needed for our small RV with no luck. But we were able to purchase exactly what we needed- with speedy delivery an added bonus, very happy with the product and service. Thanks so much. (will share your company info with our friends,)
Larry M
9/13/2016
The product came exactly as described, fast shipping, I was very pleased with service!
Rick B
9/13/2016
Excellent value, well made, fast shipping, great eTrailer communications and follow-up. Would highly recommend!
Bill S.
9/13/2016
Excellent value, well made, fast shipping, great eTrailer communications and follow-up. Would highly recommend!
Bill S
9/13/2016
The product took longer to get than originally anticipated however the customer service has been outstanding in keeping me informed of product availability and arrival dates.
Tim K
9/13/2016
I could not find this item anywhere locally but was able to find it on your site easily.. Thanks so much.... Chris
Chris C.
9/13/2016
On time and excellent products. Exactly what I needed. Great service.
mark s
9/13/2016
On time and exactly what I needed. Perfect service. Will use again in the future.
Mark S.
9/13/2016
Excellent product. Fast shipping.
Mike M
9/13/2016
Perfect...works great! Easy to install. Great service as with past purchases.
Wayne R.
9/13/2016
Everything showed up quickly and as expected. Installation was straight forward as well. I would order from etrailer again.
Kurt K
9/13/2016
Reinstalling clutch, equipment manufacturer specifies using LOCTITE 262 on clutch reinstall. Unable to locate 262 except in large quantities in my area. Etrailer had the small quantity 262 and responded to my order immediately. Completed clutch reinstall and equipment is running fine. Thanks Etrailer
Loctite 262
9/13/2016
Great customer service! Attentive staff helped me quickly get what I needed! Will definitely be ordering from this company again in the near future!
Dominic
9/13/2016
Arrived quickly and exactly as ordered. Will order from Etrailer again.
Mike D
9/13/2016
Product arrived quickly. Was exactly what was needed. Price was more than fair. Will use again.
Mike D
9/13/2016
I've used etrailer for all my trailer needs. They are always helpful and shipping is fast and reliable. Products are exactly as advertised.
Walter G.
9/13/2016
Great website, easy to navigate and order exactly what I was looking for. Affordable prices. Received the products ordered on time. Will be back to www.etrailer.com due to the great service.
Kevin
9/13/2016
Worked perfect installed in less than 30 minutes Just like the video on YouTube zero surprises
Greg B
9/13/2016
As usual, great service. Pushed thru a overnight delivery.
Tom K
9/13/2016
Great price for an OEM part. Easy website to navigate and it arrived right on time. Thanks.
WMax
9/13/2016
VERY GOOD SERVICE WELL PLEASED
TONY MC
9/13/2016
I've used etrailer a few times now and my results have great. Good prices, easy to order and fast deliver. What more could a consumer want. Please keep up the good work. Thank you, Larry
Larry from calabash
9/13/2016
Your customer service was excellent. The representative that assisted me was extremely helpful and knowledgeable about the products I received the product in the time promised and was also sent an email for tracking. Kudos to your company I only wish that every shopping experience was as pleasant Thank you
Maureen R
9/13/2016
I have bought from Etrailer over the years, excellent staff, fast shipping, great customer service.
Bill
9/13/2016
Great and heavy duty product. Will more than secure loads on my hay trailer and will definitely hold the hay bails in place. Great price for the product and super fast shipping too. A great company to do business with and will definitely order from them again.
John K.
9/13/2016
This product is much better then the original ones. It works great. Thanks great service.
Lewis W.
9/13/2016
The product was as advertised and was shipped quickly.
Ed M
9/13/2016
Great product. I put in a 2nd order after installing my wife's plate frame.
Aa
9/13/2016
Excellent communication and very fast shipping thank you
John S
9/13/2016
What came is what I wanted.You can't get any better then that. Very fast shipping, job well done
John S
9/13/2016
Works as advertised, good price...
Kimball
9/13/2016
Great web site and quick shipping.... Thank you!
J.d. Florida
9/13/2016
Easy to work with, prompt service
Kurt O
9/13/2016
We received our trailer jack promptly and everything is in working order. Ordering was quick and easy and very efficient. We highly recommend this sight. Thank you.
Bill G.
9/13/2016
Great product, fast easy ordering and shipping
Ron
9/13/2016
The product when expected, installed as expected
Roy H
9/13/2016
received these pretty quickly.At this time i haven't had a chance to install them yet.i am sure they will work for what i need them for. would definitely order from this company again.The ordering process was easy and quick.I will be putting them on a trailer that need to have sides installed.
Kevin H.
9/13/2016
Good quality. Reliable service
CaicosTrading305
9/13/2016
Product was as promised, they had to backorder 1 of the hitches and I still received it faster than I was able to get the other 2 installed. Great service and really fast shipping....I will order from them again.
BigJohnson
9/13/2016
Although I just installed the two that I ordered, they seem to be as described and should work just fine. I appreciate the prompt service and good packaging.
George S
9/13/2016
Exactly what I wanted and delivered in 3 days.....2 days ahead of schedule
Tim S
9/13/2016
Thanks for the prop service. Your product is A-1
Henry G
9/13/2016
Order was processed and shipped very fast!
Pete C
9/12/2016
The wire, rollers and the fenders were all received in good condition; and are installed on the trailer. Your site was easy to order from, the price was good; and thank you for your promptness in delivering the order.
Ben S.
9/12/2016
This was our 3rd purchase from etrailer.com This time we bought a tire for our trailer. Each transaction has been well-detailed, efficient and delivered quickly. The price has been better than other sites, with great phone support. Their service has been 5-star.
Cath S
9/12/2016
Extremely pleased with the quality. Fit my trailer perfect. I purchased several other items on this order and I have been happy with etrailer service and their communication with me on shipping and follow up! I highly recommend them as a company to deal with! Thanks etrailer!
Joe R.
9/12/2016
Can't beat the price or the company
Clint P
9/12/2016
Best price I found and good company to deal with
Clint P
9/12/2016
Good product and good company to deal with
Clint P
9/12/2016
Part- is described perfectly no problems work perfectly to this day thank you
Jason
9/12/2016
Great product at a great price!!!
Brian S
9/12/2016
great product and a very good price and extremely fast shipping.
Robert B
9/12/2016
Great product and very fast shipping
Mike H
9/12/2016
I ordered several parts from etrailer and they all arrived as ordered. I am glad there is a site to procure parts for "older" Thule roof racks.
DB
9/12/2016
Product arrived as ordered. They are for a Thule roof rack that is a number of years old. I would order from etrailer again in the future.
DB
9/12/2016
Excellent products, superior service. Won't buy trailer equipment anywhere else!!! Thanks George.
Dan B
9/12/2016
Arrived as promised and just in time. Product looks great. Thanks
Richard C
9/12/2016
This is a replacement for the factory installed part which lasted 4 years.E trailer had the lowest price I found online and the standard delivery was faster than expected.
Kevin A
9/12/2016
Excellent transaction, fast shipping, item was exact replacement for my tail lights
Dave
9/12/2016
Product came in on time and was easy to work with. I would buy it again.
Jack Mc
9/12/2016
The items I received were exactly what I wanted, being that my boat trailer is 30 yrs old. The rubber rollers were the same exact size as the ones that were 30 yrs old. Also, the shipment arrived way before I was expecting it. I will continue to shop at etrailer.com
neal wynn
9/12/2016
Great product and received super fast.
Courtenay K.
9/12/2016
Very satisfied with the service and the tire came on time. I would order any time again from this Company
Mustafa K Rossman
9/12/2016
Quick Shipping, Product Matches Description. Thanks
Fleetpride
9/12/2016
Very nice quality. Well packaged and shipped fast. Should do the trick!
Matt D
9/12/2016
Very nice quality and well packed with fast shipping.
Matt D
9/12/2016
As advertised. Shipped fast and well packaged.
Matt D
9/12/2016
Excellent Product and great service. I needed the hitch over-nighted and the people at Etrailer had it to me by the next morning.
Paul S
9/12/2016
Thule product installed easily and works great. Great Service from Etrailer as always!
Doug H
9/12/2016
Product was easy to purchase and arrived in good condition. Got what was expected on time.
Seth K
9/12/2016
Excellent Service and I was able to get the right part. Thank-you guys for a great job.
Charles C
9/12/2016
When my trailer broke down when moving from the east coast to the west coast, a quick google search showed that etrailer.com had the parts I needed. Stuck on the side of the highway, I called and spoke to Tonya S. who was instrumental in ensuring I was ordering the right parts and went the extra mile to make sure I would receive them the next day. Thanks Tonya!
Lloyd
9/12/2016
I have owned various trailers for years (boat, car, travel trailers). And everytime I have needed a part, E-Trailer has delivered the goods without incident. If there was ever an issue with delivery, question on the item, their support staff exceeded expectations. With this being said, E-trailer has made going to their website for parts my painless answer to something I need. Their quality, expedited shipping and customer service ensure my revisit time and time again. Thanks E-Trailer.... JJ
John J
9/12/2016
Good service, product was on time.
Nate
9/12/2016
Product as advertised. Very fast delivery
Woodie G
9/12/2016
Great price and service. I'll be back!
Howie
9/12/2016
Fast service, received tires within 3 days of ordering. Link to track shipping is helpful.
Tim W.
9/12/2016
very handy and esthetic products Look to be durable
Ray M
9/12/2016
Great product. Fit like a charm. 10 min. And I was pulling my trailer. Fast delivery. Very happy. Would highly recommend E-trailer.
Mike P.
9/12/2016
Good place to find different applications. Cordial people when I call; very helpful. Hope it continues.
Eddie chin
9/12/2016
The hitch was installed exactly as directions stated, product works great!
dave t
9/12/2016
The rack and the associated video instruction for installation were perfect! The rack arrived quickly and the installation was simple and flawless. Within an hour of receiving the rack it was being pressed into service! The price was the best I could find on the internet - that combined with the video instructions will have me buying from you folks again for our next vehicle.
Eric A.
9/12/2016
Fast service & good prices. Exact replacement part.
Dana McGee
9/12/2016
Product arrived, exactly what I needed. Thanks e trailer
Marco.M
9/12/2016
The service and response time is always superb
All Suppy Co
9/12/2016
All 5 tires showed up each boxed separately. Free shipping and had them within a week. Their customer service kept me informed as to where in the process my order was. Would definitely order from etrailer.com again.
Steve
9/12/2016
Exactly what I needed.....
Pat J
9/12/2016
I was able to install this hitch in 15 min. All mounting hardware was included.I would do business with etrailer.com again. Great price and great product !!!
Louis G
9/12/2016
Great product easy install .
Louis G
9/12/2016
GREAT SERVICE. EXCELLENT PRODUCT FOR THE PRICE. THANKS ETRAILER.
LEE W.
9/12/2016
Great all around
Christine A.
9/12/2016
Excellent customer service and great product.
Christine A.
9/12/2016
Great delivery and wonderful customer service!!! Excellent product. Thank you
Christine A.
9/12/2016
Great people to deal with, I can't say enough good things about the company. They are always ready to help with any problems or questions.
Darrell
9/12/2016
The key arrived fast and worked good.
Vu H.
9/12/2016
Great and it was not that expensive.
papasan
9/12/2016
The product was exactly as described and the delivery excellent.
Stephen S.
9/12/2016
Exact replacement at a very fair price.
Erik
9/12/2016
Exactly what I wanted, fast shipping, good tracking, highly recommend.
John W
9/12/2016
Wonderful to find a product that is really needed from a company other than the original provider. The replacement straps for my Yakima Big Horn bike rack from years past were not easy to find until I came across etrailer. They provide accessories other companies don't offer.
Keith - Carlsbad
9/12/2016
The trailer wiring was delivered promptly and exactly what I wanted. My plan is to rewire my trailer. Wish me luck :)
Sherri T
9/12/2016
Fast shipping. Fast service
Freddie Colon
9/12/2016
Excellent lights, fast service, overall very happy , I would recommend them to anyone.....
Terry
9/12/2016
Exactly what I need, at right price, and delivered on time.
Allen j
9/12/2016
Arrived right on time in excellent condition. All instructions were straight fwd. Could not have been any more detailed. Excellent product and outstanding service, my compliments. Fit our 2017 vehicle without a "hitch"! Ordered hitch and ball with this, but was not aware that the pin for the hitch was not included, my fault for not checking. Thanks for the excellent product and service. Jack R.
Jack R.
9/12/2016
Great product, great company.
Cassidy Jensen
9/12/2016
Very satisfied with the axle. It fit perfect and works great.
Todd W
9/12/2016
Good product, arrived as described.
John W.
9/11/2016
Bearings were a perfect fit and quality seems good.
john W.
9/11/2016
Product showed up quickly, exactly as described.
Lynn
9/11/2016
Better than the straps it is replacing. Quick shipping.
Steve B
9/11/2016
Product was purchased to replace worn units on a rack that was given to me. They are much nicer than the one being replaced. Shipping was quick and was given updates on any changes. Would order from again.
Steve B.
9/11/2016
If I had to do it over again I would use these folks again, very helpful
Chuck Lash
9/11/2016
Unit works well. Looked at several retail stores and websites etrailer had best price/customer service of any place I reviewed
Allan R
9/11/2016
Worked great, just as seen in the videos.
David O.
9/11/2016
Tires I ordered were out of stock. I was promptly notified and assured that they would ship as soon as they got them. Next day I was notified that tires had shipped. Tires arrived the next day packaged very well and in great shape. Great customer service and I will certainly order from etrailer again. Tires look good, but I have not had a chance to use them.
Howard
9/11/2016
Perfect fit and timely delivery.
Paul
9/11/2016
I ordered my products on a Saturday on-line. They were shipped on the following Monday and arrived that Friday. My younger brother and I installed the trailer hitch and wiring per the directions etrailer sent with my order. I took about 35 minutes to install everything per the directions. I have finally found a trusted company to deal with when it come to hitches, wiring and the like. I definitely will order from etrailer again in the future. Thanks you for restoring my faith in great USA companies.
Roger Cargill
9/11/2016
Very easy install and functions as advertised, a lot easier than the old hand crank I had before. Thanks for a great product at a great price!
Brian J.
9/11/2016
Excellent---- Web site is easy to navigate & has informative pages. Prices continue to beat my local trailer sales. Even though etrailer is on east coast & i'm located in mid west, I get deliveries in 2-3 days. Parts are packaged well & have always shown up in excellent condition.
Brian J.
9/11/2016
Work as they should and look great!!!
Matt
9/11/2016
Great price and fast shipping.
Jeff S.
9/11/2016
Delivered days before intended. Product is solid. We Installed in 30 mins. Def need pb blaster, metric socket. Another guy to hold up other side is ideal. Metal pipe for torque to free up bolts. I have a 2001 jeep so bolts were tough to get loose. But everything fit perfect. Wires were so easy to install as well. 5 mins after taking off some trim near lift gate. Should have no problem installing. Good luck
Jon V
9/11/2016
Ordered new wheels for my tandem utility trailer; placed order on Labor Day and received by Friday of that week. Wheels were packed in a very substantial manner, therefore no damage existed upon inspection. Tires were mounted and completed wheel assembles are now on the trailer. Trailer looks good and seems to pull better. Problem solved were existing mismatch wheels and tires, trailer did not pull very well. Thanks for the outstanding service.
Don C.
9/11/2016
The sink cover I ordered is perfect. It was easy to figure out which one to order, because of the website picture, It had detailed measurements that I needed. When I called to place the order, Katie M was awesome. Very friendly and informative. I will definitely use them again.
Randy K
9/11/2016
Funny, no auto parts store could find this for us but etrailer came through like a champ!!
Jerry
9/11/2016
Excellent product. Thanks
Tom D
9/11/2016
i ordered a replacement vent cover for my camper. It fit well and was easy to install. I was initially worried that I might not be able to find a replacement part or that it would be hard to identify the right part that would fit properly. The web site was very helpful to help me identify the right size and style replacement part. Thanks!!
Jason
9/11/2016
Correct parts and great service
Joaquin
9/11/2016
While I have not mounted these yet, I find them to be durable, of very quality. I was pretty much guessing about the size when I ordered them but they are appear to be spot on. The entire transaction, and pricing was great. I just bought set of lights too since this order went so well. Pictures will follow when I mount these!
MikeA
9/11/2016
shipped quickly, product exactly as described with all hardware and instructions present. couldn't ask for more.
MH
9/11/2016
Great carrier, easy assembly, at a great price. Delivery was on time. Who could ask for more.
A Taylor
9/11/2016
Product came in in a well packed box and in a timely manner very impressed with the service. Product is as described, thanks
Ed
9/11/2016
High quality rims at the lowest price I've seen on the web. Great products and FAST shipping!
John H.
9/11/2016
The roof racks are amazing and just as good as they are advertised. Easy to install!
P.K.
9/11/2016
Works as described.No issues,nice item.
VS
9/11/2016
Customer service for product selection and order entry were excellent and focused on my interests and needs. The hitch, custom installation kit, and harness were shipped very quickly and arrived sooner than expected. Everything arrived in excellent condition. Assembly and installation instructions were very clear and specific, and I was able to assemble and install everything with no problems and in a very reasonable amount of time. Total cost was roughly half of what it would have been if I had purchased the products and had them installed by a dealer. I am very satisfied with my experience dealing with etrailer.com, and would highly recommend them to anyone shopping for towing products.
Peter C
9/11/2016
Great customer service ... Great product ... Will get long life out of these ...
David G
9/11/2016
Awesome!
Scott J
9/11/2016
I bought a pair of fenders from etrailer and a pair of taillights. I got excellent communication, quick delivery and it was free and a quality product. I'm a extremely satisfied customer and look forward to dealing with retailer again in the near future. Thank you etrailer.
Gary Navarre
9/11/2016
good product and fast delivery
jessiec
9/11/2016
I bought this to for the bolt-on receiver I purchased from etrailer.com. The receiver bolted to the frame as advertised and the cover slipped into the receiver perfectly. Products were as advertised, good value and delivered quickly.
DJ
9/11/2016
An excellent product that was easy to install and great support staff
Hap H
9/11/2016
Looks great, fits well
Phil
9/11/2016
Tires and wheels look great. Got here super fast.
Den
9/11/2016
Good product good price good company. I have purchased here before
tom
9/11/2016
the produced was built good and my order was here fast thank you
larry
9/11/2016
Unit was easy to install fit perfect lock matched other locks. I had lost other door on a trip and found this reasonably priced replacement only from e-trailer. They kept me posted on availability and shipping. I will buy from them in the future.
Tom V.
9/11/2016
The trailer hitch is great. The installation video was a great help. I would recommend etrailer to anyone loking to install their own hitch. Thank you so much.
Lyman
9/11/2016
Exactly what I ordered. Great price and shipping was quick. Will buy from etrailer again. Very satisfied.
Bernie G
9/11/2016
Purchased these for a vintage camper trailer repair for a customers camper . The u bolts where not available to me locally anywhere , I found your store online and saw the dimensions chart giving an exact description of what I was ordering . The u bolts arrived quickly and was just what I needed , these bolts where good grade bolts and nuts and not cheep junk .Thank you for being a seller of quality I WILL PURCHASE FROM THESE GUYS AGAIN ...
s.Graham
9/11/2016
This is a great web site, Descriptions are accurate and parts are exactly as described. Shipping is also quick, very reliable. Thanks
Dave C.
9/11/2016
These clips are vastly superior to the broken OEM ones on my old Rhode Gear rack. Ordering from Etrailer.com was FAST, good, and cheap. I'm totally satisfied with the experience.
Fred P.
9/11/2016
Fitting shipped on time, arrived on time and in good condition. Overall great experience buying from ETrailer.
John G.
9/11/2016
Fast and curtious service. Will use again! Thank you!
Todd Mazzie
9/11/2016
Great product great service
Kathleen A
9/11/2016
Best price around.
Bill D.
9/11/2016
Great product, Great price. Fast shipping. Hassle free. Will by all my trailer parts @ e trailer.
Bill D.
9/11/2016
Exactly what I needed. Easy to find on the website and delivered quickly.
Virgil
9/11/2016
Speedy delivery. Great product quality and cheaper then you can buy anywhere else!!!!
Dave P
9/11/2016
I was very pleased. The order arrived quickly. Everything was just as described and fit perfect. I ordered four self adjusting brake assemblies. I would definitely order again if needed.
Tony
9/10/2016
Super happy with my e trailer purchase. Fast shipping, great quality, and reasonable price!
Jim J.
9/10/2016
Everything I have bought from etrailer has been exactly what was advertised and the service has been outstanding. The parts I have ordered have been delivered a lot sooner than I would have expected. Great company to buy from.
Russell Rupp
9/10/2016
Great product, just as advertised. Fast delivery
Ron
9/10/2016
exactly what i needed. shipping took 3+ weeks, but got there day i was leaving, as promissed.
p.raz
9/10/2016
very happy with the prompt delivery !!!!!
marty
9/10/2016
Great product and service. Had my new tires and wheels delivered in 5 days with the standard shipping option. Will definitely use again!
Anthony
9/10/2016
Item as promised
David T
9/10/2016
I love etrailer.com. The product shipped quickly and was delivered as promised. The Bunk Boards look great on my jetski trailer. Very easy to install, no issues.
Scott
9/10/2016
Great service fast shipping excellent pricing
Josh
9/10/2016
Product as described. Fast ship!
Ed S
9/10/2016
This product from etrailer is excellent and the price was very competitive. I would recommend this without hesitation.
Paul M.
9/10/2016
Perfect. Thanks. Video was helpful too.
Prentice S.
9/10/2016
Great service, easy to use website and found just what I needed.
Ron M
9/10/2016
Broke the tail light on my utility trailer by catching the tail light on a fence post pulling into my back yard. Ordered these tail lights as they are an exact replacment . This light was exactly as advertised and fit perfectly which made replacing only take a few minutes. This was my first purchase from Etrailer.com and I'm very pleased with the service and product . I will be using Etrailer.com for my future trailler part needs as I have 3 trailers to maintain .
Chris H.
9/10/2016
Excellent quality and finish. Well packaged!
Dave W
9/10/2016
Exactly what I ordered, thank you.
Yenni M.
9/10/2016
Product was delivered extremely fast and the product was outstanding quality! Would highly recommend doing business with them!
Jim L
9/10/2016
Always a good experience. I have been purchasing from you for years.
Photontraveler
9/10/2016
Marker lights are exactly what i needed.Vary timely shipping.
thomas
9/10/2016
As always,right product in a timely manner!Highly recommend etrailer.com
Ken A.
9/10/2016
Perfect fit, fast delivery and great price. What more could you ask for?
Dan H.
9/10/2016
Good product and fast service from etrailer.com!
Jerry
9/10/2016
Haven't had a chance to use these yet but they are OEM replacements for the others I have. This company has the best customer service of any of the on-line RV places I have used, and in this case they crushed everyone else's pricing.
John P
9/10/2016
Excellent quality. rapid shipping. I'm very pleased
AL A
9/10/2016
Product was delivered when it was supposed to, and exactly what I needed. Will definitely order from them again.
Amanda
9/10/2016
Delivery sooner than predicted, just what we ordered, friendly and knowledgeable service.
Tony Z
9/10/2016
great product, great service, and very fast shipping!
jon c
9/10/2016
Fit and works like a charm! Speedy delivery and great follow up! Thanks!
Tommy B
9/10/2016
This slightly longer than average bar was perfect for my application. The drop length was perfect also for the application. As usual, eTrailer's site and retail experience was first rate. Lots of info and specs (and videos) available makes it easier to get that piece of mind knowing that what you needed was what you ordered.
Neil
9/10/2016
I love this hitch! It's been a year and I have had zero issues with it highly recommend this product and this company . Thank you for great and fast service.
Shetrains
9/10/2016
Much better than the OEM pads, time will tell but look like the will last a lot longer. Great service, and fast shippment and delivery!
johnb
9/10/2016
My 3rd order in as many months. Quick shipping and quality products
Choff
9/10/2016
Was very easy to install needed a hand to start the nuts .One hour 59 minute from opening box to finish. Will use this hitch for carrying our bikes, the wires for the bolts were a life saver.
joseph piotrowski jr
9/10/2016
Very pleased with the wheels and tires, good product at a good price. Communication during and after sale has been excellent. It is very apparent that you strive for customer satisfaction. Thank You, Dale
Dale L.
9/10/2016
Just what I needed for my project and at a fair price! Shipping was fast.
Roger T
9/10/2016
Works great very easy to install and product shipped the day I ordered it
Kyle b
9/10/2016
Exact part and quick delivery plus a good price. That's what I like.
b. harris
9/10/2016
Competively priced and shipped immediately. Arrived one day earlier than scheduled.
Wallace M.
9/10/2016
Items are perfect well packaged and delivered fast!!!! Again I have shop many times in the past and I love it!! Thanks
George
9/10/2016
These guys are awesome! The online video of the installation process gave me confidence to order it. I did the entire installation by myself without a lift. There were a few minor issues that had to do with the vehicle and not the product. It is very solid. It looks great and it functions perfectly. Thanks. Good business.
Jeff B
9/10/2016
The part I ordered was an exact replacement. It was shipped and arrived promptly. Service was excellent! I will use etrailer.com again!
Will
9/10/2016
My questions were answered and ordering was easy. Prices are reasonable and the product shipped quickly. Will use etrailer.com in the future when looking for trailer parts.
Chris
9/10/2016
Thanks for your E-mail and Great Service.. God Bless!!!
Tim Harris
9/10/2016
Received the products a couple of days earlier than expected that was great! The product(s) Drawbar and Ball, were more than expected. They are very well made, heavy duty steel and well built. It towed my small boat/utility trailer with ease. I would recommend these products. Robert R.
Robert R.
9/10/2016
Worked for me. Good quality and delivered promptly.
Ted
9/10/2016
Great product well made and came right on time
Matthew J
9/10/2016
Great product and service. Shipping was quick. I'm happy and would recommend e-trailer to anyone I know.
Tom R
9/10/2016
99 Dodge Durango: Great fit & finish, bolted right up using stock bolt holes. Needed a front mount for my winch, works great and looks good! I highly recommend etrailer.com and will be using them my future hitch and trailer needs. Thanks guys
Jason F.
9/10/2016
I needed some small spare parts and the person on the phone immediately identified them and they were sent promptly
Phil
9/10/2016
Great service thank you
Wallace landry
9/10/2016
looks good; I missed important details and "thought" I'd ordered a higher quality product. 2 ply sidewall/4 ply tread- 81mph rated- should be "good enough" for my infrequent uses. Excellent Value overall! Great Price and shipping included! I am a return client and have been consistently satisfied!!!
ggjr
9/10/2016
all great thu ordering and all was great
chuck
9/10/2016
Great shipping and exactly what I needed.
Bill S.
9/10/2016
Can't say enough about the great communication I received following my order. Purchase with confidence!
Darrin S
9/10/2016
Thanks etrailer for the westin replacement step pad. It was a perfect fit,and good quality part,i would recomend you guys to anyone your prices were great and it shipped fast ,Thank you miss Katie d you were awesome thanks for the follow up also to make sure i received everything and that it was the correct part i needed.if i ever need anything in the future i know who to get it from thanks again.
Tim p.
9/10/2016
I wasn't sure which wiring harness to buy, so I contacted the sales support team at etrailer and I got nearly an immediate answer. I have had this kind of support for the other items that i have purchased from etrailer and I highly recommend buying this part and other items through them.
Dan Dauer
9/10/2016
Item was exactly as described. Very happy product shipped quickly
Mr. O
9/9/2016
Found what I needed at the best price with shipping. Quick and easy .
Jeff Z
9/9/2016
These guys offer the best price and service hands down. Don't buy your hitch anywhere else!
Mike N
9/9/2016
Bought add on rack....thought I only needed 1 weedeater when I bought original rack. Bolts together easily and works GREAT.....shipped very quickly! Really like these products.
Ray R
9/9/2016
Received my shipment super fast, even after placing a duplicate orders online and calling customer service to straighten out my order. Installation was straight forward, quick and easy. Noticed a difference right away, towing or not, made my truck more stable. Thanks E-trailer for your great product lines and service.
Mike P.
9/9/2016
What can you say. just like the picture. fast service Thanks
Don T
9/9/2016
Fast delivery, great quality product,great price and great service as usual from etrailer.com Keep up the great work. I will definitely be back.
Bill C.
9/9/2016
received the product in great shape and on time well done
norselig
9/9/2016
Great service
Steve
9/9/2016
this product is an exact fit to replace my broken running lights. The product is of good quality and was delivered quickly. A very happy customer.
Al L
9/9/2016
Adapter just arrived this afternoon. Have not hooked up the trailer yet but it looks like it will probably fit. Will try it out this weekend and let you know if there are any issues. Thanks for getting it to us in a hurry, thanks for the great customer service.
Mike L
9/9/2016
Item was exactly what I needed. Bolted right on.
Jared H.
9/9/2016
This was one on the easiest shopping experiences i have ever had. I found exactly what I needed. It was depicted very well in both images and description and it showed up exactly as pictured.
Jared H.
9/9/2016
Great service, quality product.
Jerry
9/9/2016
Very nice looking and quality product. Quick service and delivery.
Jon W
9/9/2016
Great hitch.simple installation and quick delivery.
Mickey
9/9/2016
Found your site quickly, found exact part I needed, price was right, shipping was quick. Very helpful with exact dimensions, etc. Thanks a bunch!
Jason S.
9/9/2016
Great product very heavy duty . Super easy shopping very fast delivery I love e trailer.
Mike
9/9/2016
Worked well as expected. Good service and good part. Thanks
Bob
9/9/2016
I couldn't have asked for better knowledgeable service than I received from etrailer. I won't hesitate to order from them again. Great job etrailer!
Robin P
9/9/2016
Excellent product, customer service and selection!
Britt O
9/9/2016
Excellent product and customer service! The selection was phenomenal!
Britt O
9/9/2016
Couldn't believe how quick it was delivered. Haven't mounted it yet but looks like it will work perfectly.
Tony B
9/9/2016
I was surprised with the great quality of of this u Bolt kit. I highly recommend e trailer for thier speed of delivery and the top notch quality!!
Chris W.
9/9/2016
Seems to be made well for what it cost. etrailer was good to deal, even with a mix of parts, they corrected the problem and returned the right ones in a timely manner, thanks for the good service.
Joe D
9/9/2016
FEMA trailer with roof trusses. This escutcheon makes for a clean job. Good prices, great service. Thanks George
Frank L.
9/9/2016
Purchased this lens cover and it fit my Big Tex trailer perfectly. I had been looking for one at my local parts store and could not find it. I would recommend etrailer to anyone looking for a hard to find part.
Roger D
9/9/2016
I purchased two light covers for my Big Tex trailer. They were very reasonably priced, the delivery was fast with fair shipping cost. I would definitely buy from etrailer again.
Roger D
9/9/2016
Just what my trailer needed. Keel pad was a perfect fit. Good quality. Definitely will do business again.
Hugh Robinson
9/9/2016
Awesome experience good product shipped super fast. Very satisfied
Anthony
9/9/2016
Great service - reasonable prices - quick delivery - would recommend to my friends
Scott P
9/9/2016
Excellent product, perfect match as a spare for my Carson trailer. I appreciate all of the follow up emails, great customer service!
Russ P
9/9/2016
The product I bought was sent on time and was the cheaper then anyone else for the exact same brand.
Mike L
9/9/2016
Just what I needed, prompt shipping, works great.
LarryS
9/9/2016
Fast shipping and great job packaging! UPS had split open the box but because you took time to fasten everything to the hitch, nothing was lost. Good quality products at a great price!
Mike R
9/9/2016
Part was exactly what I needed and delivered quickly. After reading some other reviews, I added a glob of silicone adhesive caulk to the inside clip area to reduce the chances of these falling off again. I've ordered a few things from Etrailer, and will do so in the future. Always great prices on hard-to-find parts, quick delivery, and great service.
David
9/9/2016
prompt service
Dave L
9/9/2016
products packaged and shipped in perfect order. I have not made installation yet , but parts look great. glad to find e trailer on Internet good servive all the way around from the customer rep. to my front door
ray Roberts
9/9/2016
Great service and selection. Definitely recommend.
Lee
9/9/2016
I had no idea a regular old slide receiver ball mount wouldn't work for for my trailer. It turns out that my old reese ball mount from Wal-Mart was underrated and thus cracked within 2" of the ball. Thanks etrailer for making hitch grade easy to understand and potentially saving me and my family's life.
Eric in NC
9/9/2016
broke a tail lite lens on my boat trailer, the manufacture didn't offer a replacement, so I googled it and found etrailer, perfect fit, great service and saved be a bundle!
Marshell
9/9/2016
Recieved the product in a very timely manner. The product was brandnew perfect condition. Great seller
Marie
9/9/2016
Good company to deal with. Kept me informed of order status. Item well packaged and shipped promptly. Good cover, fit perfectly.
Larry S
9/9/2016
Product was just as expected. Service and timeliness to receive my order....far better. Definitely exceeded my expectations and will order from you again.
Quentin B
9/9/2016
best price, ships same say, great tracking and customer service. Don't know how it gets better.
HMC
9/9/2016
Easy to install , remove and adjust Very good value
Davifd
9/9/2016
Great Jog as usual, thanks again
Rich
9/9/2016
shopping on etrailer is much better then going to the store. I wasted my time going to the store to find out they didn't have what I wanted. I go on etrailer and they have everything I need for less money. I won't shop anywhere else! Nick N.
Nick N.
9/9/2016
Item was just as shown. Quality seems excellent! Would definitely purchase from etrailer again!
Bob c.
9/9/2016
Great to work with!
BP
9/9/2016
so so easy to install using etrailer videos..thanks
Dr Paul
9/9/2016
Got here to Guam quick and painless. Shipping cost was reasonable and product pricing is hard to beat. I will deffenatley use e trailer again. Thank you.
Mike
9/9/2016
It a special trailer jack. Hard to get suddenly from Atwood. Never before but Atwood was bought and their customer service is bottomed. Service here was great. They kept me informed as they waited to get it. Sent 2 a head of the other 4 since we needed 2 and 4 were for inventory. All and all very good service.
GAC
9/9/2016
Exactly what I needed.
Michael C
9/9/2016
Excellent replacement part. Fast shipping and no problems.
JR
9/9/2016
Just what I was looking for in a trailer tire. Shipping was fast.
Gerard B.
9/9/2016
To Whom it May Concern: I highly recommend etrailer.com com. I ordered a trailer hitch and bike rack by phone. The sales agent was professional, competent, helpful and friendly. The prices of the products are fair and the delivery was timely and arrived in good condition. It is rare to have a purchase experience of the level of high quality that I experienced with etrailer.com. I am highly recommending this company to others, based on my first experience with them, and I would not hesitate to purchase from them again. 4 stars out of 4. Thank you. Jim B., Falmouth Maine.
Jim B. Falmouth Maine
9/9/2016
I’m very satisfied with my purchase(s) from etrailer. They were great to work with. Their selection is great and prices are very competitive. Deliveries were made on-time.
Scott
9/9/2016
good product fast shipping
donald carter
9/9/2016
On time, well packed and great price.
Mike M
9/9/2016
Arrived on time and fit perfect. I will be back.
Mike M
9/9/2016
Excellent design. These are intended for my horse trailers and dump trailer which have bull nose hitches and can't be locked effectively with any other means. The shipping updates were great and delivery was on time.
Capt. Sam
9/9/2016
Pickup was on time and devlivery was excellent! I recommend the service and would do use it again.
Mark C
9/9/2016
I received my replacement rear light quickly and installation was a snap. etrailer will always be the first site I go to!
Scott O
9/9/2016
Just what we needed at a really good price! Thanks etrailer!
M&D H.
9/9/2016
Review the Trailer Idler Hub Assembly for 3,500-lb Axles - 5 on 4-1/2 - Pre-Greased - AKIHUB-545-35-PG-K. I had a couple of questions and spoke with an Intelligent, articulate young lady who was polite and gave me the answers I needed. The product arrived as described. I will deal with e-trailer again and recommend e-trailer to others.
Frank G
9/9/2016
Very quick shipping, customer was very pleased. Exact hitch they were looking for at a great price.
Advance Auto ISSP
9/9/2016
Perfect replacement for my fans' seals. I bought this as a spare to have on hand. Ordering was quick and easy and it arrived on time.
Dan
9/9/2016
You have great products, service, website, information, follow-up and most of all your people. Haven't installed the lights yet but I'm sure they will work fine. I'm replacing the older generation Wesbar lights on my 16 year old boat trailer with these new ones. Something I've learned the hard way over the years: YOU CAN'T TRUST THE TRAILER FRAME TO BE A GOOD GROUND. Run a separate ground wire directly to each light from the vehicle connector, then the lights will just work. It will save you a lot of heartburn when you plug in the lights and never know what your gonna get. Keep up the good work. I'll be back when I need more stuff.
Denny D
9/9/2016
Products I've purchased from etrailer have all been exactly what they show on their web site The shipping is fantastic
Rod h
9/9/2016
Top shelf products, excellent selection, awesome prices. Converting a tandem trailer to electric brakes, these guys had it all from bolt on coupler to the new drums! Love these guys!
Michael T.
9/9/2016
Part was exactly what I needed. Quick shipping and fair price.
Toby
9/8/2016
Very good products and fast with shipping. Will do more business with you
Tom W
9/8/2016
You guys are the best..... Period Good prices..... Friendly and competent staff Got my hitch in 2 days
Steve
9/8/2016
Fast shipping, very little assembly required and product is easy to use. Very happy with price and quality. My fat tire bike fits perfectly on this rack.
Jolene B.
9/8/2016
Great parts. And Fast delivery. Great price And I looked at several before making the purchase. They were the best Also communication has been great. They follow up soon as your shippment shows being delivered. God people to do business with. Will buy from them again
Dan the man
9/8/2016
Just what I ordered, matched exactly what I had on the horse trailer. Quick response after placing order, that it was received. Quick response that it was shipped the next day already. Great service! Thank you.
Julie B.
9/8/2016
You promised everything you said you would......it was shipped and arrived on time. I will order more items in the future......Thank You
Greg Q.
9/8/2016
I ordered 4 brakes and 4 seals, it was easy to find what I needed easy to order, came quickly, with the help of the handy video was easy to install for a first timer like me. Fit was perfect and are working properly, can't comment on durability yet but quality looked good to me. I can't complain about anything. Every company should be this easy.
Glenn L.
9/8/2016
Item received in a timely manner and in good condition. Shipping info was passed on in a timely manner.
Jack
9/8/2016
Simple transaction. Parts I need. Great price. Unobtrusive but comprehensive customer service.
Dan T
9/8/2016
Well made product, delivered on time & easy to order. All in all a very good experience. Thanks
Dave R
9/8/2016
AAA+++
Wayne R
9/8/2016
I ordered my trailer hitch on Sunday and it was delivered on Thursday. After cleaning the rust out of the mounting holes on the frame rails I installed the hitch. Installation took only fifteen minutes. My first time dealing with etrailer.com. It will not be my last. Very satisfied.
Chuck J
9/8/2016
AAA+++ packaging and shipping time
Wayne R
9/8/2016
Excellent customer service! Was initially sent the wrong part by mistake (right side instead of left) but no time was wasted in correcting the mistake. The part and service is first rate!
Carlos C.
9/8/2016
Exactly what I needed. Ordered on a Tuesday night and received Thursday morning. Thats service!
David
9/8/2016
Good service, quick shipment, good product. Exactly as advertised. Would buy again.
SD
9/8/2016
Great Deal
David M.
9/8/2016
Real good Item,And Price
David m.
9/8/2016
very good
Matthew E.
9/8/2016
Perfect fit for the repair. Shipping was very fast, price couldnt be beat and the customer service has been great! I will continue to use etrailer for my future needs..
Matt W.
9/8/2016
Exactly what it is supposed to be. Simple item. Nice to have choices on length. I can usually find whatever trailer part I need on Etrailer.
Robert
9/8/2016
Excellent service and fast delivery would recommend them to everyone
Sam Davis
9/8/2016
The package came today, everything as exspected. I have ordered from you before with excellent results and this time was no different. The order came in a timely manor even with a holiday involved. The part are of excellent quality and fit like a glove. Thank you very much
Harold D Morris
9/8/2016
My order came on time as promised and there was no damage and it installed very quickly . I would order from e trailer again
Steve
9/8/2016
Great prices, fast shipment, best place to buy trailer items
Pierre Duvernois
9/8/2016
Difficult to find trailer clearance lights. Good product, good prices, fast delivery and customer service. Can't ask for more.
EdZ
9/8/2016
Just what I needed, and quick.
Precision HVAC
9/8/2016
Product was perfect,was just as pictured and described.Received quickly
Doug B
9/8/2016
Great service and fast shipping no complaints
Pierre Duvernois
9/8/2016
Good quality and great service .... That's why I shop Etrailer !
Bill L.
9/8/2016
Nice fit, finish and easily installed. Would recommend to others. Etrailer has been a consistently reliable vendor and pre-purchase product evaluation resource also.
Collisioncraft
9/8/2016
Nice to do business with did what they said they would.
Elmer T.
9/8/2016
Order replacement trailer lights, order process very easy, price very good and delivered as scheduled, will use again!
phil
9/8/2016
I've had one of these on my boat trailer for a number of years. It's been working great. I ordered this one so I could add a 2nd spare. GREAT SERVICE from e-Trailer, as always.....
Nolan M
9/8/2016
The product appears great. Was made by another company so no real judgement there other than etrailer carries in their inventory. The customer experience was fine. No problems and what I expected. I would buy from them again.
Gary B
9/8/2016
Ordered a 2 inch ball and adapter for my Trailer Valet so I could move my smaller boat. Getting old and tired of pushing it by hand. Should have done this a long time ago. GREAT SERVICE from e-Trailer as always.......
Nolan M
9/8/2016
Ordered this as a replacement for my enclosed. Fits great and looks great. Priced right too. Thanks so much!
Robert T
9/8/2016
Ordered the cradles and straps. Exactly as described. Much better than the old ones that were on my Thule bike rack. Shipped quickly and was advised via email of the status of the order. Would definitely do business with etrailer again. Great customer service.
NB
9/8/2016
Product Support helped me make the right choice of hitch for my needs, time frame, and vehicle. They were so nice!!! The hitch arrived even earlier than anticipated!!! I can't speak for the installation directly as my husband did the installation; but I can tell you that at 6:30 a.m. the hitch was in the box and the hubster was sleeping, and at 9:00 a.m. the hitch was completely installed and the lawn half mowed. The bike rack is on and we're enjoying some fall cycling. Thank you e-trailer!!!
One Old Mom
9/8/2016
I purchased a swivel lug for my Blue Ox hitch. It was shipped immediately and was the right fit. I have purchased parts for my hitch before and it is received quickly and was always correct.
Paul S.
9/8/2016
Excellent equipment. No problems fast delivery too.
Laurie
9/8/2016
FAST SHIPPING. GREAT SERVICE.
DEALER
9/8/2016
happy.
Jason B
9/8/2016
The right products at a great price and delivered on time it doesn't get any better thanks george
George Howze
9/8/2016
Product is working great. Shipping was fast.
Doug R.
9/8/2016
When you Google "customer service" etrailer has to be first in line! They care and they want it right! In addition, my new hitch sleeve insert/cover is the highest quality I have seen. Talk about rock solid! etrailer is the first place I am going to go for all of my trailer towing needs. Top of line people, outstanding products and very competitive pricing. I'm all in!
Pops
9/8/2016
Good selection-fast shipping
Kelly rumbaugh
9/8/2016
Easy to find what you want on there web page very friendly people I call twice and they very helpful and friendly would do business again shipping was great to thank you for everything e-trailer service was great
Richard d.
9/8/2016
Fast shipping great items thanks
Debbie
9/8/2016
This product is exactly what I was told it would be. I will be using it in conjunction with a safety cable connecting the trailer to the boat along with the winch. Thanks for the awesome customer service! So knowledgeable.
Tim
9/8/2016
Awesome Pricing quick shipping!!!
john
9/8/2016
The product is exactly what I expected and was explained it would be. I am going to use this as a safety chain from the trailer to the boat in addition to the winch strap. Etrailer...These people are sick! They walked me through trying to find the right product for my specific application. Even though one of the issues cannot be modified to work, I at least now know it, and trust their information. I have never dealt with a better company from a customer service standpoint. Just awesome!!!
Tim
9/8/2016
Product was easy to locate and order, quick and simple. Price was very reasonable and even beat the best prices on eBay! Checkout was very smooth and delivery was timely and as promised. I'd definitely consider etrailer.com when my next boating accessory need arises.
David L
9/8/2016
I received the tires yesterday so no pictures. Website is easy to navigate, quick checkout and fast shipping! Thanks!!
Robert
9/8/2016
Received order complete and on time. Will purchase from them again.
Alvin Hallmark
9/8/2016
Great to have this now for my Fattie and 27.5 plus. Nice they made it available for older racks so I didn't need to buy a new rack. etrailer web site was very easy to navigate, much better than the Thule site.
Bruce B.
9/8/2016
The prices are great and good quality product. It also came faster then I though it would. Great job.
Rick S
9/8/2016
After searching several stores and suppliers for a replacement light for my 19 year old boat-trailer, I was thrilled to finally find it at E-Trailer. It looks good, fits well, and was exactly what I was looking for. My boat is old but in great condition. Finding the correct replacement was wonderfull. Thanks for being there.
Luke
9/8/2016
Not much for purchasing on line. But when i received my coupler i could not have been more pleased! Great quality fantastic fit smooth action. I would definitly recommend.
Dave M.
9/8/2016
great product with easy install ,customer service and knowledge is fantastic,you have a customer for life
doug k
9/8/2016
The delivery was super fast. The product worked flawlessly with no failures out of 86 screws. I was surprised how easy and fast the project went. It was the first time I purchased from etrailer and came away after my purchase and viewing their website that they are people that really care about the customer and also their employees. I will be purchasing more items from them.
Roger H.
9/8/2016
received fast, great shape and installed, a +...... id order again if necessary
kurt l
9/8/2016
It fit perfectly, the price was good, and the shipping was quick!
BeBo
9/8/2016
Good fit and very good customer service.
Richard
9/8/2016
The original bathroom vent cover was damaged by hail. I ordered this replacement cover and it is an exact fit. Easy to install and looks great. bI am very happy with this purchase and the etrailer.
Happy Camper
9/8/2016
Very pleased with etrailer, my first choice. Thanks!
Frank Pester
9/8/2016
product was as advertised and reasonably priced. service was quick, efficient, thorough, with nice follow up.
Ian
9/7/2016
Great product very happy good fit you can not beat the price using on my boat trailer fast shipping excellent customer service.
Darryl
9/7/2016
Product fits the prices. Happy with everything.
Jennifer
9/7/2016
The hitch was easy to install the only difference I found was the cutting of the trim pieces under the vehicle, I will recommend using etrailer.com to my friends.
Jim B
9/7/2016
I have used this type of lock for years and like it . Needed a new one and ordered from e-trailer along with some other product's when I received it both key worked in lock, I went to install it on my truck and for some reason they would not open the lock. I sent and e-mail to my contact person at e-trailer and explained the problem and they shipped me a replacement the next day no question asked. They are great people to deal with and customer service is very good I will recommend them to everybody.
Ed O.
9/7/2016
Tire covers fit perfect and I was very pleased with the quality. Never sure what you are getting when buying on line, but so far the fit and the strap that goes around the bottom of tire to keep it in place I am very happy with. I will be buying form e-trailer again, they are very nice to deal with.
Ed O.
9/7/2016
Received product (exactly as described) in three days!!!
steve
9/7/2016
The products are of very great quality with great prices.
Camper x 2
9/7/2016
product great, installed very easy just watched video on website. arrived almost as quick as just going to local store and picking one up but at a lot better price.
richard
9/7/2016
Very easy to install as the video shows. Delivery was quick.
Dan S.
9/7/2016
great service and pricing
art
9/7/2016
The garnish for two of my three Fan-tasic fans broke at the screw holes due to improper installation of the screws ( on an angle) by the RV manufacturer. I oredred two replacements from e- trailer and they were delivered within the week to my US address. The garnishes were the exact correct colour, and they fit like a glove. I have ordered several products from E- trailer and I can say their service is very good and personal - I recived an e-mail from each e-trialer employee when my order was recived, sent to the warehouse and ordered, shipped, and delivered. The website is one the best I have seen. As a result I have become a repeat customer - just spend another $325.00 with them today. Keep up the good work folks.
Baboom
9/7/2016
Great price, great quality
Lucas
9/7/2016
Excellent service....Would recommend
Mike S.
9/7/2016
Got EXACTLY what I needed, quicker than I thought at a better price than I expected. I am very happy and will start at etrailer first before shopping elsewhere for my bike rack needs. Thank you etrailer!
Peggy P.
9/7/2016
Great product and Great service . Thank you Gorge and Etrailer.
tom b.
9/7/2016
Great products , Great service . Thank you George and Etrailer.
tom b.
9/7/2016
I have had this Tonneau cover for over a year now, one of the best truck accessories I have ever purchased. Installation was easy, the latch mechanism works great, very durable tonneau material. Fast and free delivery. Highly recommend this cover and Etrailer!
Ramman
9/7/2016
Experience with etrailer was excellent! Great pricing, notification and delivery. Thank you for having the item I was looking for :)
MonicaC
9/7/2016
etrailer has always provided excellent service and products!
E.M.
9/7/2016
Parts arrive some days earlier than expected. Helped with project greatly. All parts were as described and worked out well. Will use etrailer again.
David
9/7/2016
GREAT PRODUCT AT A GREAT VALUE
JOSH ROMAGNANO
9/7/2016
Product was shipped immediately and is precisely what was ordered.
Will W.
9/7/2016
Just received the order and haven't yet installed. i am sure they will work just as expected. i am impressed with the quick shipment and especially the way you provide the tracking detail. I would suggest maybe using a smaller box for the shipment as the box i received was a bit of an over kill.
Ken
9/7/2016
Great product at an amazing price. Delivery was prompt and great communication.
Ross M
9/6/2016
You had these hard to find grease cap plugs. I thought I was going to have to buy new caps. Prompt shipping! Thanks!
Stevereno
9/6/2016
This is my second Trailer Hitch Receiver I purchase from etrailer.com. The staff was very helpful to get the correct part for my vehicle, quick delivery and it was , like I was told, an easy installation. I recommend this company
Lena
9/6/2016
Very heavy bulit case piece. Good service from vender.
Sully
9/6/2016
The only source I found, price and shipping very reasonable, received item very quickly.
KAP
9/6/2016
Thank you for reasonable price and fast service
Jan
9/6/2016
Was just as advertised. Nice quality with fast shipping . Thank you for your service.
John
9/6/2016
Great customer service right product. Thanks!
co
9/6/2016
Item was as described in detail, fast shipping, will look here first for all my trailer needs.
Charlie G
9/6/2016
product came on time and was exactly as I had ordered. Email confirmed shipment and arrival time. Good job.
Jerry G.
9/6/2016
Product as described. Fast shipping. All good
Chuck F
9/6/2016
All went well, perfect fit, & quick delivery.
Lug Nuts
9/6/2016
Was just what was described, Arrived in excellent condongition, was easy to install. Good company to do business with. Quick Shipping. The personal at this Company, have my vote... You can't go wrong, would do business again if needed....
Edwin K.
9/6/2016
The part I ordered was unavailable until about 3 weeks out so they cheerfully substituted another that will work. Nice personal service, I've ordeed about3 times from them and each time get good results
Jim M
9/6/2016
Customer service at Etrailer is excellent! My first hitch was bent and could not be installed. Etrailer customer service was courteous and prompt in sending me another hitch. Returning the bent hitch was easy. My hitch has been successfully installed and I won't hesitate to recommend Etrailer to anyone.
Susan M.
9/6/2016
It came within a couple of days and it was very easy to install. I did it alone and in less time than they stated. It has worked great! Wish I would've known about this site sooner!
James S
9/6/2016
Received item, as ordered and described in a timely matter! Buy with confidence!
Marko
9/6/2016
Excellent service everything went great will use them again
Jerry Bouyear
9/6/2016
excellent service excellent selection. Great business to do business with.
Mark
9/6/2016
great service. great selection. excellent business to do business with.
Mark
9/6/2016
Great service. Fast delivery. Thank you
Sandy Bettis
9/6/2016
Very satisfied with the product i received for your company today. Had it hook on my truck in a matter of minutes and my kayak strapped on. Great quality material and the price and shipping time was excellent.
Jeffrey anderson
9/6/2016
Exact fit! And quick shipping with email updates Will use your site again, thanks!
Rick M
9/6/2016
Product as expected. Delivery fast and I good condition.
Jim H
9/6/2016
CORRECT PRODUCT AND GREAT SERVICE. WAS DELIVERED FASTER THAN EXPECTED. AAAAA+ RATING.
ALLAN
9/6/2016
Quality product from seller, arrived sooner than expected.
MTK
9/6/2016
I went all over my local area to find this simple part and no one had it, most saying they had no idea what I was talking about. I did finally find a source that wanted $12.95 for it. Going on line, I found etrailer.com and spoke with Customer Service Rep. Jennifer and in 5 minutes, the part was ordered and delivered for less than half the previous sources cost. I know who I'm contacting first for future trailer part needs. Jennifer even gave me her direct line incase of any problems. That is customer service!
Nick Stathas
9/6/2016
Just what I was looking for, and fast delivery
Raul R.
9/6/2016
Great product makes securing loads much easier. Etrailer has a great price.
Brian E
9/6/2016
excellent service and delivery exactly as stated
Garfield County
9/6/2016
Website was great, we received the product in a timely manner.
KS
9/6/2016
My product was put on back order from the mfg., but during the wait I got several follow up call from the dealer. Thanks for your efforts, turned out good.
Darrell Conyers
9/6/2016
Ordered these about a year ago and they're still great. Very nice service and dash shipping.
Marina B
9/6/2016
Very nice sturdy cord and the price was great too. Also, shipped very quickly.
Johnny
9/6/2016
Exact product, great price, fast delivery. What more can you ask for?
Mike F
9/6/2016
Easy to order. Perfect fit. Timely delivery
Bud Z
9/6/2016
Excellent product and fast shipping will use again!!!
Rob P.
9/6/2016
Got product fast and in good condition extremely happy with my order
Don L
9/6/2016
Went on with ease. No problems, great product. Highly recommended both product and company. Fast shipping.
Karen
9/6/2016
Just want we needed to replace the ones we had. Great service and prices. Highly recommend.
Karen
9/6/2016
Product arrived in a timely fashion and was exactly advertised.
Brad T.
9/6/2016
Replacement exactly what was needed. Prompt delivery.
Greg L.
9/6/2016
Right part, delivered fast. Would do business with in future.
Clint W.
9/6/2016
Thank you etrailer.com. I live in one of the largest cities in America, Houston, TX. and was unable to locate this dual spool crank up winch anywhere! I did multiple searches online with this being the only one that fit my needs. The product is robust and was delivered quickly. Thanks again. DD
Daryl D.
9/6/2016
Product delivered as promised. Perfect condition. Thanks!
Al K.
9/6/2016
Good replacement parts.
GBiker
9/6/2016
GREAT SERVICE EXACTLY WHAT I NEEDED
TCAVE
9/6/2016
Very quick delivery time. Great to work with.
Roy
9/6/2016
Received the order quickly. Easy to find on the website. Fits perfectly. Couldn't be more satisfied.
Harry S
9/6/2016
Perfect! Exactly as stated. Would buy from here again!
Missy G
9/5/2016
It came fast and it was as I expected
Fabian
9/5/2016
Part was very well-priced, shipped fast, and fit perfectly. I'm highly satisfied with this product and your service.
Jon B.
9/5/2016
Biggest deal.....It worked!!!! This company does what it says it will!!!!
jim Creger
9/5/2016
Great price and quick delivery from etrailer.com. This is the third order I've placed with them and it continues to be a smooth process overall with good, quality products delivered on time.
Jamie T.
9/5/2016
These guys have great products and service...highly recommended!
Gern
9/5/2016
Easy to order and shipped quickly, very happy
Chris E
9/5/2016
Great speedy delivery. product exactly as ordered! great work etrailer!
Tim H
9/5/2016
item as described, perfect fit, delivery on time, very satisfied.
rocky smith
9/5/2016
This plug fit perfectly! I am so grateful to find this on etrailer.com! Great price and very very durable. Way better than the plug that came with our electric jack. Thank you once again etrailer.com for having the exact replacement part we needed.
Tracy K
9/5/2016
Absolutely perfect for what I needed. Product is as described. Fast shipping. Great customer service. I use 2 of these mounted to a 1x10 and can fit several bikes upright in the back of the pickup. (3 on my recumbent) Provides for safe secure travel.
Stephanie B.
9/5/2016
Great service and price.
Jim
9/5/2016
Just what I needed and not a whole pack of what i didn't at a high price. Cheap shipping, fast delivery. What more could you want? Just buy the individual parts and not the whole cow. 'glad I found eTrailer. :)
Stephen Bjork
9/5/2016
Really amazing. I was ordering from a Thule distributor directly but it was expensive and I needed to buy whole kits.. Your products were exactly what I needed fast and only what I needed and nothing more. Shipping was cheap and fast. Finally, someone I can trust to deliver. Great experience; I'll be buying more. Thanks eTrailer!!
Stephen Bjork
9/5/2016
Excellent product!! As advertised,quik shipping...Very pleased!!
Tmoe
9/4/2016
The pro series weight distribution hitch was easy to install . Did what I wanted it to . The service and shipping was outstanding .
Mike s
9/4/2016
Everything that I purchase from you is being great. I would recommend you to all of my friends
E.T vickery
9/4/2016
Just as described. Works good and fast shipping.
Benny
9/4/2016
Pleasant purchase experience!
Bob V
9/4/2016
The right tool (anti theft removal tool for Thule snow board rack) at a very reasonable price! Shipped promptly.
Brian C
9/4/2016
Just as advertised. Good quality, fit trailer exactly. Shipped quickly.
Kirk G
9/4/2016
Product is just like I expected. Thanks a lot.
Curtis
9/4/2016
Great service over the phone and online. Arrived in time as a birthday gift. Bolted right up and works very well. Well made product.
george l
9/4/2016
Congratulations Etrailer, I was extremely pleased with the Atwood surge brake system you sent. It was an exact replacement so there was no problem in the installation which took about 20 minutes. I was extremely grateful that you tracked the shipment and notified me upon arrival. I will certainly notify you in the future if there is a need for your products.
Tom G.
9/4/2016
My order was delivered complete and actually sooner than expected. Products, service, and prices all excellent.
Hugh J.
9/4/2016
Just what I was looking for
Ray
9/4/2016
Made it easy to find the replacement parts needed for my bike rack. Quick delivery and great service through the process.
DM
9/4/2016
Great well built product it was fast service and the price was right good job
S martis
9/4/2016
Item arrived in good time and good shape. Thanks
John C.
9/4/2016
This is the 2nd time we have had to replace our tow bar cover and etrailer sold it for the best price . Would highly recommend getting your tow bar cover from them
Gayle
9/4/2016
Very satisfied, thank you
Gary Y.
9/3/2016
I'm totally satisfied, thank you. I'll keep you in mind if I need any more trailer parts.
Gary Y.
9/3/2016
Parts work great, service and tech support was excellent.
Fred L
9/3/2016
Good product fast delivery great service.
Gus c
9/3/2016
Great product, great price, shipped without delay. Will be doing business with your company again. Thanks so much for the quality customer service! Five stars all the way...
Laura C
9/3/2016
We were going on vacation and lost the key to our overhead Sports Rack and Carrier. Etrailer.com was able to send us the key within 2 days and was received in time for our family to enjoy our vacation. Thank you Etrailer.com for your efficiency.
Joyce R
9/3/2016
I've got 5 trailers and eTrailer always seems to have what I need from brake components to general parts like winch straps. Not just one option but dozens. Great products. Great prices.
Always consistently great service
9/3/2016
Excellent product, works just like it should. Outstanding service, price and communication. Will definitely buy from etrailer again. Thank you..
Barry D
9/3/2016
Great product. Fast shipping and would highly recommend etrailer.com for all of your trailer needs!! Thanks etrailer and will doing more business with you soon.
Larry D.
9/3/2016
quick ship, exactly as pictured.
Brad N
9/3/2016
Very satisfied with the availability of parts, how fast my order was shipped & customer service. Order was received in a reasonable time, most importantly, it was exactly what I ordered. I will absolutely use etrailer for any trailer parts that I need in the future.
Josh B
9/3/2016
Good instructions; item exactly as advertised. Company shipping is lightning fast and communication was excellent. Buy with confidence!
John S
9/3/2016
Very satisfied with the availability of parts, how fast my order was shipped & customer service. Order was received in a reasonable time, most importantly, it was exactly what I ordered. I will absolutely use etrailer for any trailer parts that I need in the future.
Josh B
9/3/2016
Great site fast delivery
Joel
9/3/2016
E-trailer has the most knowledgeable and helpful staff, informative and complete web site, competitive pricing, and excellent products. Thanks for being the best. The bearings and seals? They look great and they fit perfectly. I doubt that I will outlive the bearings so they are perfect.
Jay85553
9/3/2016
Broke the side marker light while cutting the grass (took the turn just a little too sharp). Searched multiple websites looking for a perfect match. Only found it on Etrailer.
Dennis A.
9/3/2016
a great buying experience . great product - fast shipping
darrell L.
9/3/2016
Prompt delivery and easy to use website.
John F
9/3/2016
What a great tool! It's just what we needed. Excellent quality. Shipping was faster than I expected. Would definitely recommend this to my friends and family.
Jack
9/3/2016
Just what I needed. Shipping was faster than expected. Excellent quality tools. Would recommend this company to my friends and family.
Jack
9/3/2016
Tire covers were received in great shape and timely. Really appreciate the follow-ups from you regarding delivery of my order. Your site made it very easy to find what I was looking for and the prices seemed very competitive. Thank you, and I look forward to ordering from you again. I will certainly recommend you to friends.
Gary H.
9/3/2016
Wheels have been great with no problems or issues at all. It allowed me to put larger tires on that were better for off-road. Ordering from Etrailer is great; would definitely do business again.
Pete G
9/3/2016
Great Service and really fast shipping! perfect replacement.
BJ Brammer
9/3/2016
While on the road in my 2006 Arctic Fox travel trailer, I turned on the bathroom, ceiling, vent fan and the blade disintegrated. Motor and fan appeared to be a single unit and motor was permanently tacked to the cross-piece. Fearing that I would have to replace the entire fixture, I pulled up the e-Trailer site and was very happy to find instructions for replacing the fan blade and reference to the correct part number. Ordered new blade, and one extra, had the part in three days and vent repair took less than 10 minutes! Best site and service I've found for RV and trailer repair parts and info.
Jim W
9/3/2016
Fast delivery, great help and support
Marc M
9/3/2016
Excellent fast service from start to finish! I will continue to do business with this great company!
Mack T
9/3/2016
I appreciate your service and quality of the product.
Almon Smith
9/3/2016
Received as advertised and prompt delivery.
Robert Gouty
9/3/2016
The part was fine but the service was excellent. My part broke when I was installing it. When I called they immediately sent a new one and a return label for the old one, no questions asked, even before I returned the original one.
Dan H
9/3/2016
Can't go wrong. Tires are good quality, and price from etrailer is superb.
David B.
9/3/2016
The hitch works great! Fast shipping!
Michael Dyksterhouse
9/3/2016
Just what we needed at a very good price!
M&D H.
9/3/2016
Great service from this part at the best price available. Thanks etrailer!
M&D H.
9/3/2016
Exactly what I needed. And I received it exceptionally fast. Very impressed with price and Service. Thank you!
John
9/3/2016
Everything works great , great service and product.
Tom reynolds
9/3/2016
Very fast service. Thank you very much
Diana Amato
9/3/2016
exactly what i needed. website made it very easy topick out and the shipping was much quicker than i had anticipated. good job all around and KUDOS to you
steve b
9/3/2016
Received exactly what I needed and very quickly to boot. I was very satisfied with your service and will order from you again. Thanks!
Mike P
9/3/2016
Good product, shipped fast, price is reasonable
Nadyne
9/3/2016
Good price. Efficient shipping and ease of ordering. Overall very satisfied with all aspects of the purchase.
Kevin H
9/2/2016
Very fast service AGAIN! Always my first choice when shopping for trailer parts.
Bob J.
9/2/2016
Excellent service. Easy to identify items you want; fast delivery I recieved on time. I fill that I have a great backup
Cesar Penson
9/2/2016
Quick Delivery, Fits Perfect, Looks Nice. I like the tubular look and the shiny glossy paint. At least something on my old truck shines now. thanks etrailer. Will come back for all my trailer needs.
todd
9/2/2016
Called etrailer and received excellent service and advice. Also the free shipping arrived on the second day. Could not have worked out better.Great products also. Definitely use again.
Thomas j.
9/2/2016
Timely received, great product
Aslam
9/2/2016
Keys work great! Received in less than a week. No need to replace locks I found the keys at E trailer ??
Tom C.
9/2/2016
Worked out great. Received the order one day early. Very satisfied with everything.
Art H
9/2/2016
Great price
Ken
9/2/2016
Super fast shipping..Thanks a million.
Braxton H
9/2/2016
I have been trying to buy this blue wire locally but to no avail. No one sells this four strand wire which now I can I install in the hitch bar. I checked with Road Master but they do not sell this item. I finally found eTRAILER.COM. Not only did they have the wire but it was sold as a kit! Great product, great service. & great company to do business with!
Ron R
9/2/2016
Best price around with fast shipping
Gary S
9/2/2016
Great product, great customer service and received promptly.
Camper lights
9/2/2016
Quick delivery
Steve j
9/2/2016
Great service...
Jeff
9/2/2016
You guys did awesome, thanks again
Jed
9/2/2016
Good product, good service
Ed K
9/2/2016
Received Trailer jack today and installed . E-trailer has provided superior service for each of me orders. Best regards , Joe
Patrick O
9/2/2016
Ordered this and several other items. Received in a timely fashion. Very happy with the process. Would recommend this company to everyone. As a side note when ordering order several items together and save on shipping.
Michael K.
9/2/2016
Just what I needed for my backup camera system. Delivery was quick, ordering was simple. If I need anything else for my truck or trailer, I'll certainly take a look at what etrailer has. Thanks.
Rick D.
9/2/2016
fast, easy, good quality and price. Thanks
mark
9/2/2016
I had a difficult time locating this rather simple Thule rack accessory. Low and behold... etrailer.com had it! Ordering was quick and easy and I received my parts in 3 days. The parts are exactly like the originals I once had.
Matt G.
9/2/2016
Good product, good price, great service from E-Trailer!
Bill P.
9/2/2016
I have never had a bad experience with E-Trailer, prices are great, shipping is fast, products are good!
Bill Potter
9/2/2016
All the parts stores in my area could not find what I needed including the RV stores. This was exactly what I needed great product.
Tom
9/2/2016
Awesome Service..! Great Product..!
Seymour3
9/2/2016
Great Product, Great Resource
RDPSR
9/2/2016
Excellent product at an amazing price.
Casey B.
9/2/2016
I shopped for days locally for an appropriate spindle washer for my 4x8 trailer. Found etrailer on line and there it was! I am pleased with the fast shipping. Now I know where to go for any future needs.
Janet T.
9/2/2016
So glad we found this! Thanks for excellent service n shipping!
Ries
9/2/2016
Fast shipping exactly what I needed in order to keep from buying another hitch setup, wil do all my shopping with etrailer.com. Don't hesitate on ordering, cause you won't find better service or shipping. Thanks again etrailer for the help.
Scott Flowers
9/2/2016
i can't believe what great service i received from etrailer. will recommend to all my friends. the price was spot on. good job by all.
clyde S
9/2/2016
Got my stuff. Well packaged and In a timely manner. Very happy.
Kc
9/2/2016
Good product, but could be a bit brighter,, Real easy to install and looks neat.. The best thing of it all is the Staff that works for ETrailer, They will bend over backwards to help you and that is what is needed nowadays,,, thanks to all...
Robert N.
9/2/2016
Great Part! Excellent Price & Service. Very Fast Shipping. Highly Recommended! Thank You!
Randy H
9/2/2016
Really like this hitch for what I have. Not my first but its the best for what I have and Etrailer is a super place to get it. N
Newt
9/2/2016
Very good service.
Ron Walker
9/2/2016
Second hitch I got from Etrailer. They never disappoint. Will be getting all of my trailer supplies and hitches from them. Product is as described, mounts up without issues, and it's easy to do. Always a pleasure doing business with.
Mike R.
9/2/2016
Direct fit product for my application. No issues after a year of use. Etrialer.com does a great job with providing product information and installation instructions. Thank you
Mike
9/2/2016
E-Trailer was the only place that had the 1 3/4 inner width size. The price was overall $1.50-$2.00 cheaper than comparable products at other stores and NONE of them had the correct size. Perfect as an OEM replacement and quality product. Great email updates on order status. 2 day shipping arrived as ordered. Thank you for using UPS! My trailer was already prepped upside down with the stretched rusty old u-bolts off. The new u-bolts installed in no time. I have safe secure trailer axle with, ATV loaded and am ready for the Holiday Weekend!
Mark L.
9/2/2016
Fast service great prices good follow thru on service thanks
chuck r
9/2/2016
Everything arrived on time and in excellent condition, came with good instructions, took about 30 minutes to wire up brake controller, wiring and 7 pin plug. Works good, will be refering etrailer.com to my friends and buying more. Thanks etrailer!
mike linville
9/1/2016
Fast shipping and it was exactly like the one needing replaced. Best price out there.
Bob Anderson
9/1/2016
This was a prompt and satisfactory transaction with delivery in three days. The merchandise is a quality trailer light connector. I highly recommend etrailer.com for anyone needing trailer accessories.
Leonard Burger
9/1/2016
Product was good quality! Easy to use website! Shipped quickly with ability to track location of package! Happy with all aspects of product and purchase! Good job trailer.com! Will definitely order again from etrailer.com.
George C.
9/1/2016
Exactly as described. Highly recommended.
Mark S.
9/1/2016
Very Fast shipping to Canada and great parts to fix my old myco boat trailer.
Jay
9/1/2016
Good kit for rebuild, good price and prompt delivery. Have ordered from them before and will again.
Eddie Walker
9/1/2016
Got my trailer jack about 3 days before I thought it would arrive! It is exactly what I ordered,also looks and works great! The price was $10 cheaper that I could buy at my local farm supply store, and had free shipping! I HIGHLY recommend this company and the products they sell.... I WILL be going back for more items as I need them! Thank You etrailer.com!
Mark the Viking
9/1/2016
I was very pleased with the quick response to my order and prompt delivery.
Nancy C
9/1/2016
Quality seems good and fit exactly as needed for the hub rebuild. Everything I have ordered in the past from ETRAILER has been good quality. They are my go to source for trailer parts and supplies.
Rob H
9/1/2016
exact item as ordered, fast delivery, accurate tracking,,,, follow up to make sure company service was perfect definitely will do business with etrailer.com in the future
montana bob
9/1/2016
great product and great place to do tradeing with
benny R.
9/1/2016
I have always had good luck with etrailer products. Service is great.
Dave F
9/1/2016
I recently purchased 2 sets of the RG04-040 grease caps for my Holmes car trailer. My original ones were leaking grease all over the wheels and were dented. The caps from etrailer arrived just a few days after I placed the order, they are high quality and installed nicely. In addition, etrailer followed up with me on the purchase. I am very pleased with the product, the quick delivery and etrailer taking the time to follow up. I plan on using etrailer for future trailer needs and recommend others give them a try as well. So far, the experience is flawless! Darin Jobe - Winchester, VA
Darin Jobe - Winchester VA
9/1/2016
Great seller, communication is a perfect 10. Service and delivery were perfect.
Brad Larson
9/1/2016
great price, fast, inexpensive shipping! Product was accurately described!
Tyler H.
9/1/2016
Great transaction fast service A+
Anthony Z
9/1/2016
I was so happy to find these L bars. My old ones got bent from use. The person I spoke with on the phone was very helpful and didn't give up the search until she found these for me. Then she emailed me pictures and description of the products I had asked about. Delivery was fast. Great service.
Helen
9/1/2016
Product arrived as described and on time. Great service.
Brian
9/1/2016
Just what I needed. Good quality. Excellent customer service helped find package missing in my local PO. Thanks!
Rich d
9/1/2016
Customer service was very helpful when choosing the correct lock for ball hitch, fits perfectly. They answer the phone and follow up with questions , and provide the right answers.
Bob M
9/1/2016
Very high quality parts. Customer service does an excellent job. Comes in very well packaged in a box with lot of protection. They have instructions on youtube on how to wire this in and give detailed professionally and well crafted video instructions. Enjoyed working with them.
David T.
9/1/2016
Excellent product, very durable, heavy duty looking, high quality. Not expensive and it comes with excellent instructions that are available on youtube on how to wire it to your truck. They give you so much details that anyone with proper tools can do it. Working with them was easy and enjoyable. They are knowledgable and professional to work with. Thank you eTrailer!
David T.
9/1/2016
Etrailer is the place to go for trailer parts. Fast and efficient shipping. I will continue to order from them in the future. Thanks Etrailer :)
Julie H.
9/1/2016
This particular adaptor was not available locally and we needed one on very short notice. The staff at etrailer made sure the product was shipped overnight so we could depart as planned the following day. While many promise good service it would appear etrailer actually has product in stock and works at getting it delivered on time, a combination that is not so common these days. Thanks
Gary L.
9/1/2016
Paid for two day shipping, needed it before a trip and was on my front porch when they said it was gunna be. Thanks.
Chad W.
9/1/2016
Great product and service.
EDWARD KENNEDY
8/31/2016
Exactly what I ordered and delivered as promised, customer service is great and very friendly and helpful on the phone.
David S.
8/31/2016
excellent service
Kirk K
8/31/2016
Exactly what I wanted at half the price than other dealers, Customer service top notch, very friendly on the phone and delivered everything as promised. I recommend etrailer for all your needs, they care and I will be their customer for life.
David S.
8/31/2016
Great customer experience! When my order went in it was discovered that part of the order was out-of-stock. An employee called to tell me about a potential delay and had already identified a suitable substitution. My order went out the door with only minutes before end of the day. That is a great customer experience.
Gordon S
8/31/2016
Perfect bolt up fit; super quick ship. etrailer now on my favorites tab.
Duane H.
8/31/2016
They provided the correct parts the first time as opposed to others who just don't get it right. Great customer service and great following up after the sale.
Art
8/31/2016
etrailer is the best for what they carry. ive found things here that i cnt get anywhere else. only issue i had was NOT finding an item, which i found in some obscure spot
scotty
8/31/2016
Fast service. They know their products. Installed it myself. Looks great.
Frank
8/31/2016
The way you handle my order was very good I got it sooner than we talk about and everything was box up great and in good shape when I got it. I think you did a great job and I will use you again and tell all my friends about you.
Randy Helms
8/31/2016
Great experiance. This was my first time using etrailer.Com and it was a great experiance. Shipped fast and packed well. Products are just as explained on website. WI'll definitely use etrailer.com again in the furure.
Tommy C
8/30/2016
Just want I needed to replace a lost cap on our trailer jack. eTrailer.com is a great source to find the hard-t-find parts that RV dealers do not carry. They are my go-to source for our cargo (racing) and RV trailers!
Heinz Roy
8/30/2016
Great products and fast shipping
Randy G.
8/26/2016
etrailer has always taken very good care of me. I have purchased thousands of dollars with of products from them and I have always gotten great service with speedy shipping.
Kev
9/2/2015
Prodigy 2 brake controller and related parts. I just finished the install of a Prodigy 2 brake controller in a 2012 Chevy 3500 Express Van. Following the instructions all went well until I tried to find the correct wire, under the dash, which powered up when the brake peddle was depressed. eTrailer to the rescue... a nice new 2012 Chevy Van video which demonstrated using a new fuse adapter thus avoiding searching for the one correct wire under the dash... thanks to eTrailer another install is complete.
Harry
4/3/2015
Very easy to order and products are very well. Quick shipping to get the job done, Thanks!
Daniel
3/29/2015
Had a problem with the converter box for the trailer lights that I purchased from e-trailer. Although it was an inconvenience to take the part out again and replace it with a new one. They worked with me until the problem got resolved. Thanks to the whole team at e-trailer.
Joseph
3/22/2015
I am very pleased with my on line shopping experiences with e-trailer. I purchased a brake controller and weight distributing hitch with sway bar on line and when the hitch was delivered, the box it came in had been damaged and some parts were missing. E-trailer sent out another hitch the same day, no questions asked. The brake controller and hitch are of high quality and have been in use daily since last November and have worked flawlessly that entire time. Highly recommend e-trailer for product, price, and service!
Frank
3/21/2015
I ordered a Raider hitch for my husband for Christmas. It was mailed out the day I ordered. I received it very quick. It is a nice sturdy metal. I am very pleased. Looks fantastic! I would order again from this company and recommend it to anybody.
Gabrielle
3/19/2015
fits well easy instalation
Albert
3/10/2015
Great service, wonderful people. Got a much better price than the mfgr gave me. Received the item in a timely manner. etrailer is now my go to place for my RV needs.
Edward J
3/10/2015
I purchased a stabilizer jack for my trailer, I crushed mine. The price was great, it was delivered on time, and it worked great. It was exactly the same as the one installed on my trailer, so the exchange was extremely simple.
Joseph
3/6/2015
Received my tire chains and they work perfectly, love them.
Randy
3/6/2015
The Swagman II is a top of the line, sturdy bike rack! Installation and loading our 2 bikes on our Buick Enclave was seemless! Ratchet system is definitely a plus. Could not be happier with the stability during a 1600 mile trip from Michigan to Florida in every weather condition. Highly recommend the locking receiver pin. Thank you E-trailer for an excellent shopping experience and timely receipt of our order.
Bonnie
3/2/2015
Always get what I needed and great service at a reasonable price. A whole lot better than going out and trying to find it locally
Steve
3/2/2015
The young lady that took my call was very helpful. I didn't know etrailer even sold the flaps I was looking for. Thank you
Eugene
2/26/2015
This is the second purchase from e-trailer. Both times the product has been great, shipping / lead time has been great, and the pricing has been awesome. I recommend this web site for any trailer hitch purchases! I e-mailed questions about the lead time and received a prompt e-mail response. Great company with great people working for them.
Aaron
2/25/2015
The service was great and the personal you talk to generally has knowledge about the product they are selling very hard to find now a days. I will continue to shop with this group as every experience has been good so far.
Richard
2/25/2015
These guys are great. Twice they have found what I couldn’t find and at a lower price. Also, their service and response are outstanding.
Charles
2/23/2015
Great quality products, received quickly even though I used the inexpensive value shipping. This is the 2nd time I have ordered from them. I definitely recommend this company!
David
2/23/2015
The online site is so informative with reviews and how-to videos that it made the decision on what to purchase very easy and straight forward for my 2012 Tundra install. I like the fact that I did not need to talk to customer service to figure out what I needed all the information was available. Price and shipping was very competitive and I will continue to shop at etrailer.com.
Tow
2/23/2015
I bought a trailer hitch receiver for my 2006 Honda Element. I had seen reviews saying how easy it was. I was very skeptical. It took me less than an hour to install it. Also bought a Softride Element 4 bicycle rack. Used it today for the for the first time. Works fine. Yahoo!
Patrick
2/22/2015
I love etrailer! The website makes it easy to find the items I want. The descriptions are accurate. Lots of helpful videos. I especially appreciate the transcripts of the videos as I can read them quickly when I dont have the time to watch the video. Items are always well packaged and arrive pretty quick.
Dawn
2/21/2015
excellent experience.
Mervin
2/20/2015
Jena very helpful with order ,contacted my several times to help on Colorado 2015 4x4 base plate & tow bar Thanhs
Dwayne
2/19/2015
Great product. Shipped and received promptly. Easy installation YouTube video really helped. I would definitely buy from etrailer.com again.
Carl
2/18/2015
I own a CRV and travel a lot to dog shows. There is a lot of equipment needed for dog shows, and it didnt fit into my vehicle as my dog grew out of his puppy crate and into a larger crate. My plan was to purchase this trailer in lieu of buying a larger vehicle so that I could pack all the gear for dog shows into the cargo carrier leaving plenty of space for my dogs crate in the back of the vehicle. I called to place my order to make sure I was ordering the correct item. Customer service was fantastic. The trailer arrived in 2 days, which was very impressive. It was very easy to assemble and attach to the hitch. It is heavy, but I am a girl. My husband lifted it without a problem. The plan was perfect and worked like a dream. The option of the carrier folding up against the car was a definite plus and I would recommend this to everyone who considers this as an option. Great product, great customer service and incredibly fast delivery.
Eva
2/18/2015
The service is the best and you have always had what I was looking for at a great price if not the best price.
Thomas
2/18/2015
I couldnt believe how easy the 7 pin 5th wheel adapter was to install. Just plug and go and no wires to splice. I would definitely order from etrailer.
Brad
2/17/2015
I ordered the T-connector for my 2000 Jeep Cherokee. I must say it was even easier than they had said to install,and now all my trailer lights work just wonderfully. I am Most impressed with the quality of this product and it was delivered within a reasonable time frame. Indeed I would recommend this to anyone who is trying to equip a Jeep Cherokee with a trailer.
Johnny
2/17/2015
Thanks you for the Awesome Customer Service! I received my replacement part within days after you received the old one. I will definitely tell friends about your company.
Brent
2/16/2015
I bought a: Adapter 7-way [new # 20321]. Which makes my four-pin into a seven-pin adapter for pulling my pop up camper around with my 1996 Ford Aerostar van. Once again, I chose an etrailer.com product. The product works great and was easy to install. I chose the product after reading other folks reviews on the website. The web photos and instructional videos are very helpful make sure you ground the wire on the new seven pin or it wont work. The delivery was fast and the product is as advertised.
Elliott
2/16/2015
I ordered a towbar bracket for my 99 4Runner, I was very please to receive it in only 3 days. It went on great and I want to say thank you.
Richard
2/16/2015
fast shipping,good price
Tim
2/16/2015
The whole process was a great experience and the product was delivered sooner than expected. Kimberly D was a great help in going the extra mile on making sure my order was corrected after I needed to add additional products. Will use them again and again.
Tim
2/16/2015
Strong technical experience, great response time to answer the questions I had, follow-up to be sure I got what I wanted, reasonable price, on-time shipping why would anyone go anywhere else? I left a question about a back-view camera for a camping trailer and got the answer, and a follow-up question was rewarded by a very helpful connection directly to the manufacturer a part I wanted was not standard, because I was using the camera as an intermittent rather than permanent connection.
William
2/16/2015
Couldnt be happier with the customer service, great prices and fast shipping!
David
2/15/2015
This my second brake controller to order from etrailer. I ordered the Teshonka P-3 with a cable specifically built for my 2015 Toyota Tundra. Instructions were spot on. Video would have been helpful but I had enough information to do the job in 30 minutes. Shipment was prompt and web site has tons of helpful information.
Ervin
2/15/2015
Fast service! The hitch fit perfectly with good instructions.
James
2/15/2015
Great company to buy from. Has quality products and keeps you up to date on your orders
Cory
2/14/2015
Looks nice on the truck, went on easily, just needs bigger rubber s as are not thick enough to keep it from rattling. Was happy at how soon it arrived and it came in good condition. Would be nice if there were a strap or something attached for when it is lowered down to load something.
Wade
2/14/2015
I had to adapt an existing tow bar for a new tow car I recently purchased. I called a number of times with questions, got a different sales person each time, but every one of them appeared to be an expert on the subject and knew their products. They quickly helped me identify my needed parts and my order was shipped immediately with free shipping! Great experience.
Timothy
2/13/2015
It was easy to use the website. I received the product in a very timely manner and in excellent shape. It was exactly what I needed. I will feel confident that I can use the site again for future needs.
Uzziah
2/13/2015
I was very happy to find the parts I needed at your site to complete the conversion from mobile home hub/drums to a standard 6-lug x 5.5 hub/drum on my flatbed trailer. All of the reviews you have posted on each of your parts and all of the detailed information available on your sight proved to be extremely helpful in ensuring I ordered the correct parts. Your prices were excellent and free shipping was a nice surprise also, not to mention the quickness in which you ship your orders. I also found many of your products to be superior in quality to what is available in my area. For example, the dust cover caps for the hubs I ordered were probably twice the metal thickness of the cheaper ones that are normally available here. These ones should stay looking good much longer! In addition, you were able to provide me with information on upgraded seals, that will prove to be much more robust than the standard single lip seals. I was so happy with my order I went back online and ordered my new trailer rims from you guys as well. I will continue to come back to etrailer.com for my trailer needs! Thank you!
Chadwick
2/12/2015
Business with this company was GREAT!!!! Easy ordering and very fast on the shipment!!!! The item that was purchased was exactly as described! Thank you!!!
Jean
2/12/2015
The bag works really well. We use it for our luggage when we travel for gymnastics with our grandaughters. It holds all of what we need it to.
John
2/12/2015
I have recently discovered etrailer.com. For the last 2-3 weeks, I have watched numerous self help videos, reviewed parts and prices, and ultimately ordered a variety of trailer parts to update a livestock trailer with new brakes, hubs/bearings, and hardware. I compared parts prices with my local trailer supply and found etrailer.com to be very competitive. The free shipping and parts delivery to my home was a big benefit. I cant thank you enough for the videos you produce and make available for do it yourself people like me along with the customer service and support. I have already recommended etrailer.com to a contractor friend of mine that routinely needs parts for his construction business equipment trailers. Ill be back for my next project:
Joseph
2/12/2015
Great, easy to use website with LOTS of helpful information. Purchase/shipping process was equally easy :
Mark
2/12/2015
Received order in a timely manner, It was as described by seller. Price was reasonable. Thank You
Ronald
2/12/2015
Hitch and trailer wiring for my 2008 Nissan Frontier Crew Cab is awesome. super fast delivery, easy self install. This is the second hitch and wiring kit I have purchased one for my 2012 Kia Sorrento, and this company rocks.
Russell
2/12/2015
Exceptional service. Wish other companies could follow the lead of putting the customer at the forefront.
Brenton
2/11/2015
Very satisfied with etrailer, Wayne H and George J kept me posted during the process.
Bruce
2/11/2015
Pictures did it for, i saw my car and the hitch
Daniel
2/11/2015
trailer.com is the greatest site for all trailering needs, their experts know everything there is to know about all the products they sell. I would not shop anywhere else. Love these guys.
James
2/11/2015
I always enjoy shopping with etrailer.com. Great selection, prices and support! Couldn’t have a better experience….
Keith
2/11/2015
Great service fast shipping good product Thanks
Lawrence
2/11/2015
as usual high quality, courteous people to deal with, and knowledgeable. quick shipping definitely will shop again with them.
Bob
2/10/2015
Great service so far. Excited to get my gear, should be here by the end of the week.
Danny
2/10/2015
so far its been a great, service has been great, the people Ive talked to on the phone, I thought it was great that Nicky called me on a Sunday to let me know my order has been delayed by a couple of days. This is a first for me. Will order from etrailer.com again
Dennis
2/10/2015
I ordered a set of mirrors from etrailer.com 2/9/15 around 5:00 PM. I got home and began researching on line about towing mirrors and decided the mirrors I ordered was not what I really wanted. I called etrailer.com at approximately 9:00 PM EST. Mark took my call. I asked him if I could cancel the order I placed in the afternoon and order a different set of towing mirrors. He said let me look to see if the order had gone out. He said I could change the order. Mark was extremely helpful and courteous in every way. I cannot say enough about how eager and willing he was trying to make me happy. Mark made my experience with etrailer.com great! I will definitely shop with etrailer.com again and recommend them to my friends.
Greg
2/10/2015
The hitch I purchased fit perfectly and the YouTube instructions were right on. I will do business with etrailer again.
Jerald
2/10/2015
Excellent service, glad we found your site and will do more business with the various jobs coming into our shop. Thanks!
Jim
2/10/2015
Everyone seems very knowledgeable about their parts they represent. Also very friendly staff and fast shipping.Even returns were taken care of promptly.
John
2/10/2015
great prices, fast order processing, very helpful CS reps. Will order from eTrailer again! They carry everything you should need for towing.BUT be careful on the shipping method!! Value economy shipping is slower than Pony Express!!! 7 days to ship 91 miles. You can walk faster than economy shipping.
John
2/10/2015
I feel secure getting things from etrailer. Shipping is fast and communication is good. They also give reliable advice on products. In this case the Ultra Fab jacks are working out well. They replaced the original underpowered jacks on a 5th wheel.
Keith
2/10/2015
My order just shipped today, so I cant say much about my order. I can say that I am very impressed by their customer survive. I received two phone calls from etrailer today, the first , to confirm my shipping address because it was not the same as my billing address. This additional security follow up was appreciated. The second call was two confirm that I had actually ordered 2 of the same item and that the order was correct. I laced my order late last night and received the calls today and also confirmation that my order had shipped. So far I would recommend this company and I will buy from them again
Paul
2/10/2015
I took me 2 minutes to find what I was looking for and the shipping was excellent along with the price.
Rich
2/10/2015
Great products at great prices. Excellent website one of the best Ive seen for e-commerce I love the simplicity. Havent needed the customer support yet, but Im guessing its great, too!
Steve
2/10/2015
Super fast, efficient transaction!
Terry
2/10/2015
Great customer service! very knowledgeable ordered on Monday will have product on Friday. This is in very Rural NE Montana. Will use this Co. again. Really great to get this kind of service these days. Thanks Juanita
Chuck
2/9/2015
Everything we ordered fit together easy. We are sure we will shop with eTrailer again.
Craig
2/9/2015
Very good customer service, I appreciate tbe quick emails to update the status of my order.
Darrel
2/9/2015
Top notch site with very helpful video demonstration. Ordering was easy and quick.
David
2/9/2015
Great site! Quick service!
Denise
2/9/2015
I know when I receive my tires
Erick
2/9/2015
Great service, quick delivery, fit perfect did it on my driveway with jack and jack stands.
Fred
2/9/2015
I am very happy with the personal service. It is a lost art.
James
2/9/2015
As usual, a quality experience. Received the part I ordered, it worked as expected, and shipping was timely.
Jeffrey
2/9/2015
The mud flaps worked great and were easy to install. The service was excellent and when I incorrectly put in my order quantity, Tamara called to confirm before the order was finalized. She followed through to the end and I couldnt be happier with the service.
Jeffrey
2/9/2015
This is my 3rd or 4th order from etrailer. I give them 5 stars for excellence!
Jennings
2/9/2015
Great customer service. Anyone can sell a product online its the people behind the product that make the difference, and these people know their products!
John
2/9/2015
Terrific online shopping site, had the item I needed and went the extra mile to ship it in a timely manner at a reasonable cost. Received a quality product.
Michael
2/9/2015
I ordered a hitch for a 2014 Hyundai Accent. The shipment received much faster than I expected. Installation wasnt very difficult. It looks great and discreet. Hopefully, I will try it out soon with a new bike rack.
Paul
2/9/2015
Great customer service. They explain everything and never pressure you. Great web site. Great pictures and movies to explain product. Keep up the good work
Randy
2/9/2015
Great job processing my order.
Scott
2/9/2015
I appreciated the personalized attention, attention to detail, vast vast selection and super fast shipping. Thanks etrailer.com!
Burt
2/8/2015
Love the pictures to pick out parts.In the past I could not find these pins for my wheelchair ramp in the past. In the mid-west they do not hold up with the snow and salt. Thanks Dan
Daniel
2/8/2015
It was so easy to complete the order had no problem with any of the processing
David
2/8/2015
Ordered E-track in the evening, had shipping data in the middle of the night with a free upgrade on shipping. Good prices, great customer service.
Gerry
2/8/2015
My fenders came quickly and in great condition. Its always a pleasure dealing with etrailer.com!
Greg
2/8/2015
Was very pleased how fast it was shipped!!
Joe
2/8/2015
Nothing but great. Great products, great service, great shipping. Real top notch company to do business with.
Peggy
2/8/2015
As always finding what I need for towing, rv,& specialty hitches is easy. I have purchases several times and have been happy with the selection, service, and cost. Have not received the latest item yet but have no doubt it will be as advertised. More to come.
Timothy
2/8/2015
Its a breath of fresh air to come across customer service like I experienced at Etrailer. Michelle was extremely helpful, knowledgeable, and understanding and I will always purchase my trailer supplies through Etrailer. Thank you for all your help!!
William
2/8/2015
It was a true pleasure shopping with etrailer. I did my research online and they had the knowledge base with all the parts and specifications for my application. I ordered the parts and then found them cheaper on another website and sure enough etrailers price promise came through and provided me with a credit for the difference. The shipping and the package was perfect, the hitch came very nicely boxed in a sturdy box which was not all torn up nor falling apart even though this is a heavy item. Just like they said the installation was 10 minutes and looks just like it would had been installed at the factory. Great Job etrailer!!!
Carlos
2/7/2015
The hands down best place to find the name brand towing accessories and new innovative products available... And I can always count on them for the quickest processing and shipping I've ever seen… Thank you again etrailer for caring that I get the right parts at the right price and as quickly as possible…!!!
Dan
2/7/2015
very pleased with ease and speed with ordering. had a little trouble with fone # and called them up to fix to right # and the gal told me part of order would not be sent out for 3-4 wks. I informed her I only ordered that part to get above min free shipping and that was no big deal. so she swapped item that was in stock for backorder item so I could get main order in speedy time.. how many other companies would do that on their own.. I highly recommend them. dave-
Dave
2/7/2015
Carla, at the front desk was exceptional. She got us the parts we needed very quickly and was very helpful in helping us determine exactly what we needed. Thank you Carla!
Gary
2/7/2015
It went very smooth ordering a break controller over the phone to a knowledgeable operator. I would have done it online but had some trouble with the quality I wanted.
Greg
2/7/2015
There was great descriptions and information about the parts I needed. I had a lot of confidence that I ordered the right parts. It was delivered in a timely manner and worked great.
John
2/7/2015
very happy with the delivery and product
Mary
2/7/2015
I ordered a Roadmaster towbar and base plate from etrailer because they offered the best price. The service after the order was exceptional! I received my order in a few days, along with follow up from George asking if everything was to my satisfaction. I decided to install the base plate myself and the video provided by etrailer walked me through it, step-by-step. I called with a question and spoke with Nikki, who was very helpful. I will continue to do business with etrailer because of the high level of service and will recommend them to my friends.
Rick
2/7/2015
First time prchasing from etrailer and will buy again for sure! Fast,accurate and pleasant transaction.part fits great and shipping box w/ part was excellently packed.
Robert
2/7/2015
Thanks George J for the favor, I just hope this all works out.
William
2/7/2015
as usual the order and delivery was handled with professionalism and in a very timely manner. the order arrived exactly when I was told it would when placing it. VERY PLEASED
Albert
2/6/2015
Sales response was rapid, did not charge my card until shipped. The site had multiple options for my application, not just the most common.
Alex
2/6/2015
Excellent service. Product was shipped the next day. Product works great and was easy to assembly.
Brian
2/6/2015
I was very pleased with the service from Julie. She was most diligent. Thank you
Brian
2/6/2015
Spoke with Caleb Wed and he answered all my questions and said I should have my order Monday or Tuesday but he must have been putting it in the box as we talked as I got it Friday afternoon. Great customer service and fast shipping.
Carl
2/6/2015
I was really impressed with your service And shipping was quite expedient . Thanks
Carlos
2/6/2015
The power jack was delivered on time and I save a lot with Etrailer I put the unit on it works great! Thank you!
Carlos
2/6/2015
I AM GLAD I FOUND YOU GUYS TO BUY PARTS FOR MY TRAILER MY ORDER IS ALWAYS SHIPPED OUT QUICK I REALLY THANK YOU
David
2/6/2015
I received my order today from etrailer. I was very pleased with how quick it came and the perfect condition of the package. I had placed my order on 2/4/15 and it came on 2/6/15. How great is that? Thanks etrailer.
Deanna
2/6/2015
The Husky Brute trailer jack arrived in three days without designated special handling. The unit was as advertised. The installation and operation instructions were complete and well written. I believe the unit is a good value for the price. I appreciated the free shipping.
Dennis
2/6/2015
I purchased this kit and installed. Everything went well except I will repeat what others have said that the green ground wire is probably 1 too short. The unit worked perfect for months but developed a short in the control box. Since it was less than a year old I could return it for repair or replacement. etrailer stood behind the products they sold and replaced the unit. I couldnt ask for anything better. Thanks for great customer service.
Don
2/6/2015
Excellent AAAA+++++++
Gary
2/6/2015
Very good to deal with. Part was just as shown and quality was good. Shipped in a short time. Very happy.
Gene
2/6/2015
Very easy, accurate and fast. Fixed a mis-order my fault cheerfully and expeditiously.
Greg
2/6/2015
Easy shopping and checkout.Great communication and fast shipping. I dont know what could improve on that.
Jerald
2/6/2015
Service is exceptional. Great response time and service when ever I have had any problems or questions. The only issue I have is that on some of the products the light wiring schematics/instructions are wrong/incorrect. I will definitely continue to shop at and recommend e-trailer to other people.
Lorne
2/6/2015
Great product. Came on time and extremely easy to install. Thank you
Michael
2/6/2015
One of the best online shops out there. The website is clear and there are no annoying popups to slow you down. Products are excellent and easy to compare. The free shipping is fast and makes them impossible to beat. Every time we install a hitch on our own vehicles or those of a customer, we use etrailer.com
Peter
2/6/2015
It is just wanted. As soon as the weather gets better I will install it. Thanks.
Robert
2/6/2015
I would recommend etrailer to anyone who asks. Customer service, product quality and pricing is second to no one, I ordered several items including a tow bar for my F 150 Raptor that I needed to have in order to go on vacation. When I realized the delivery was being held up by some other parts that were on back order, I sent an email to my sales person on a Sunday morning letting her know my concerns. I had an email back with in a few hours with an offer to split the order up and make sure I got what I needed. The parts arrived as promised and all is good!!! Thank You ETrailer!
Ron
2/6/2015
Things were very easy to find on your web site. I had a very pleasant experience and the shipping was very very fast.
Steven
2/6/2015
Customer Service: Excellent on taking care of item damaged in shipment. The item to be replaced was going to take eight to ten days to be delivered. I had planned on finishing the job in three to four days. The service rep said they would check and do the best they could. I received a phone call the next morning. I was getting the part when I needed it. I also received a email confirming shipment. Product Experts: Good response and very helpful technical advice. Quality of Products: This is my first order with etralier. The quality of the products I received are top notched.
Aaron
2/5/2015
Ordering was easy. Good pictures and specs. on the products and viedos were very helpful. Thanks
Barry
2/5/2015
Very helpful.
Bert
2/5/2015
The front hitch for an F-250 arrived in a reasonable time. The box was a bit busted, but there was no damage to the hitch. Mounting on the truck went as advertised. All in all, a good experience.
Bruce
2/5/2015
Etrailor has always given me great quick service. I placed this order one evening and as usual, it shipped the next day.
Garry
2/5/2015
Fast delivery, wide selection choice. Great place to do business.
James
2/5/2015
I have bought several items from eTrailer over the past couple of years and always found them to be a great company to deal with. Great prices, great products and super service.
James
2/5/2015
Quality materials/product. Easy install. Rapid processing, fast delivery. Knowledgeable, very helpful telephone ordering.
James
2/5/2015
Super fast shipping. Simple. Excellent. 5 stars. Thank you
John
2/5/2015
Very informative site, thankful for the installation videos, and vehicle, wire pairing for brake controllers.
Joseph
2/5/2015
on-time shipment, product just as advertised.....loved it
Keith
2/5/2015
Nice place to do business with, great communication.
Kenneth
2/5/2015
The experience was very good. Juanita made it very pleasant.
Linda
2/5/2015
You guys are great! I feel that I received help customized to my specific situation including emails from etrailer.com and had my questions answered promptly and accurately. I ordered a couple of 90+ lb items and the boxes were a little damaged during shipping, which I think is to be expected though no damage to contents. As a result, a couple of washers and cotter pins were missing, but I worked with Nikki R. and I gotta tell ya, she was awesome. Super responsive and made me feel like I was her most important customer. Replacement parts were mailed to me immediately. Like so many other reviews, I cannot recommend etrailer.com highly enough. I will not hesitate to order from them again.
Mark
2/5/2015
Received as promised and exactly as promised. Always a great experience with etrailer. Glad you all are here!
Stephen
2/5/2015
Excellent buying experience! As soon as I entered the order I had a confirmation email and followup email from a human being! Great vendor to work with, highly recommend, Cole at etrailer is a pleasure to work with.
Christopher F
2/4/2015
I had a problem with my order UPS lost parts of one package one call to Julie in customer service. A new part was shipped and was in my hands right now. The best outfit Iv worked with, I will allways call E-Trailer first. They take care of the customer and thats important to me.
Corkey
2/4/2015
I have done business with etrailer before and I have always been extremely satisfied with the value and rapid shipment of there products The ease of ordering on line and a great write up about the product has given me the information I need to choose the item that best fits my needs
Donald
2/4/2015
Got the part Wednesday after ordering on Saturday! Very reasonnable time in my book on regulat shipping! Reviewed the excellent video on line with the details of our vehicle! Had the wiring installed in about 20 minutes with NO cutting or splicing anything as described! Dealer could not have done better! Truly impressed with the whole experience and will recommend you to friends without a doubt! Hope you are on Facebook? You will get a like and share from me! Thanks!
Gary
2/4/2015
I needed a hitch for my Honda Pioneer. My search took me to a number of sites but I found exactly what I needed at etrailer.com. Better yet, an hour and three minuted after I placed the order I received an email telling me it had been shipped. With selection and service like that, Ill look to etrailer.com for other items I might need.
Glenn
2/4/2015
I am satisfied with my purchase thanks!
Guillaume
2/4/2015
great line of products it took a little while work my way around your system to find what I needed. Thank you
James
2/4/2015
I always wonder what the outcome will be with ordering from some company on line for the first time. e-trailer confirmed my order right away and notified me the next day that item was shipped. and the tracking site they provided was user friendly as that it had a U.S. map showing the travel path of package. Before I had ordered the hitch from them, I had searched another site because they boasted super savings on hitchs. The site showed the class III hitch I was looking at marked down from $234 to $140. That was $5.00 more than e-trailers same hitch which was not on sale. I bought the one from e-trailer. I hate dishonesty in any form.
Jeff
2/4/2015
Great service and knowledgeable
Kenneth
2/4/2015
Some of the best customer service I have recieved, Katie D. Answered all of my questions before I could even ask them. Professional, polite, knowledgeable and great prices. Thank you.
Ruby
2/4/2015
Great people to work with. Shipping is fair and prompt. I will keep coming back for their great product selection and great personal service.
Terry
2/4/2015
Very fast service, placed my order and it was being shipped within hours of purchase. But what sold me was the price, best on the web I found. Thank etrailer.com
Thomas
2/4/2015
Very reasonable pricing and fast service. Couldnt ask for more. Thank you.
Thomas
2/4/2015
Vince was very helpful in answering my questions and placing my order. I am very happy with the fast service and rapid shipping. I look forward to doing business with etrailer in the future.
Tom
2/4/2015
so far so good.
Art
2/3/2015
Great source for all of your trailer and hitch needs. Shipped my order within 4 hours.
Charles
2/3/2015
They were very prompt with responding to me and the shipping was extremely fast. The exhaust system came about a week earlier than I expected. Very happy customer and will return. Thank you.
Dan
2/3/2015
This is the second time I dealt with e-trailer and my experience was beyond what I expected. My first experience was in Canada and I received my product on time as promised and both times the product I received was better than expected plus the instuctions and video were easy to follow. I will deal with e-trailer again. Thank you.
Garry
2/3/2015
I love shopping etrailer from the convenience of my home. Your prices are always fair and your people are very knowledgeable about the products that I have purchased.
Guy
2/3/2015
I havent received the mount . So I cant give you the whole picture yet. So far with the ordering process everything has been good. Glad that you showed part of the installing process on your web site. Real helpful in knowing which mount to order.
Harold
2/3/2015
I thought that the product was shipped extremely fast! The only complaint I have is that is was shipped I believe UPS, but then delivered to the post office. Once it was received at the post office is when I found it to be difficult to get. That is the only issue I had, which was not your fault, it was the unreliable post office! My son hasnt installed the product yet, but Im sure it will work just fine.
Jacqueline
2/3/2015
By: Tom Lane I ordered the 15K Pro Series sliding fifth wheel hitch to replace a Reese hitch that was stolen off my pickup truck. The ordering process was very easy on-line and the unit arrived one day ahead of the scheduled date. The unit came packed in two boxes one containing the lower slide unit and the other had the receiver section. Installation and assembly took about 45 minutes The direction were easy to follow. The unit fit into the bed rails that were on the truck. Thanks again for the quick service
Thomas
2/3/2015
I absolutely love this site. There is great information on here for everything related to trailers and towing. You guys/gals do a great job at you research. I also really like the order tracking on this site, it is second to none.
Timothy
2/3/2015
We have bought several different items from Etrailer in the last year and I can tell you that their customer service is beyond compare. They usually ship your order the same day that you place it, and we receive it within just a couple of days. We love all the how to videos that they have on their site, they are very informative and certainly help the Do it yourself people like us. Thanks Etrailer!
Adrienne
2/2/2015
Called Etrailer today and got excellent service. Explained the part I needed and they knew just what I was looking for. The parts shipped the same day. I will be doing more business with etrailer.
Greg
2/2/2015
Quick response that order was filled and shipped. Great service as usual.
Horace
2/2/2015
ive placed several orders with etrailer and have always had a great experience with them. the you tube videos have save me a lot of time and are very well done. its always a pleasure dealing with this company. Even returning items seems to go well. It takes a time to get the credit back after the returned items are finally signed for in the receiving dept but at least it does work. Any time you have questions, there is always someone knowledgeable to help out. Great company to deal with.
Jerry
2/2/2015
All was perfect!!
John
2/2/2015
Got here sooner than I thought it would. Ordering was easy. Cheapest price I found.
Larry
2/2/2015
item was exactly as advertised, easy to find, it was to replace a neighbors plug adapter that was ripped out of the seven way socket. Easy check out and quick delivery!!!
Mark
2/2/2015
Absolutly wonderfull service. Fast shipping
Nick
2/2/2015
All good received part as ordered. Shipping was slow
Norman
2/2/2015
The service was professionally handled by Debbie. The trailer hitch and Carrier was priced within the competition. The Hitch cap was on the expensive side. I would think that as a courtesy, it would be part of the Hitch package. Its free advertising for Kurt Hitches. I have bought from etrailer in the past, and i did not have any complaints, all good experiences. The hitch cap is all nickle and dime stuff..
Phillip
2/2/2015
i appreciated the personal phone call to let me know that the item i ordered less than $20 was on back order. The person asked if i wanted to keep the item on order or switch to a similar item. Very impressive customer service, in my view.
Ray
2/2/2015
I was very impressed with the way I was treated & Jena D was very helpful through the whole buying experience & made sure I was getting all the right equipment for what I was doing. I have already installed the towing brakett, I am almost completely finished with the brakemaster 2nd vehicle kit! I have completed the wiring & tested with the motorhome having complete success! I appreciate the efficiency of shipping as all was very quick & to my satisfaction!
Richard
2/2/2015
Always very helpful. I installed a hitch on my Grand Marquis with wiring and air bags in the rear coils. Very easy with the instructions and support provided.
Robert
2/2/2015
Was surprised to find a winch repair kit available for a 1989 T1401 Fulton winch. Great price on a great kit, worked like a charm on my worn out winch. The best part was the easy to follow instructional video on the tricky spring install, Genius! So glad I found this website, will be back to order more in the future. Cheers!
Robert
2/2/2015
Love the e-trailer Thule2. The only issue is one lock spring came out therefore couldnt install it. I would like to lock everything so I might end up purchasing the six lock set. Thank you for this trailer design cause it does everything we wanted for our 2007 Ford Edge.
Sandra
2/2/2015
Product delivered as promised. Used it today and met my expectations.
Sarai
2/2/2015
I am always impressed with the quality of the products and the outstanding how-to videos on the products they carry. I am a do-it yourselfer and appreciate the details that E-Trailer provides to assure doing it right the first time. Thanks and keep up the great work.
Gary
2/1/2015
Second time i purchased from e trailer, cant beat the price, the product or the service. Highly recommend them.
Herbert
2/1/2015
Great experience all around! Super fast shipping and received my stuff within one day of ordering. Products where packaged well and easy to install. Thanks for good service and I will be a repeat customer!
Josh
2/1/2015
HEAVY DUTY. I THINK IT MIGHT BE WHAT. I NEED FOR MY 2014 HONDA CRV.I HAD TO ORDER THE RISER . WILL BE IN THURSDAY.
Lonnie
2/1/2015
I would say the ordering process, the delivery and the install instructions were right on. I would definately recamend this site to all.
Mike
2/1/2015
Hitch came quicker than I anticipated and .. it fit.. Had U-Haul install it within 30 minutes ... Amazing service from e-Trailer..
Ronald
2/1/2015
Great product guys,quick shipping,good price. You guys rock!!!
Ari
1/31/2015
Product works great, good service & product at a reasonable price
Kerry
1/31/2015
Everything went well they help me get the size I need it thank you
Mark
1/31/2015
Hello, I would like to say thank you for timely communications and shipping Havent installed these yet but am sure everything will be a perfect fit as they have in the past. Tnanks
Teal
1/31/2015
Very knowledgeable personnel and had the order at my door the next day! Great service!!
Terry
1/31/2015
Tried to order 2 times from Amazon because of free shipping but they could not fill the order. I had been to your site when researching hitches so I decided to see if you carried the Boone Docking Station Bike Rack Storage - Stand for 2 Hitch . and found it in stock, Called and ordered it because I wanted to make sure you had it in stock. Your service person verified it was in stock and I received Email conformation within 10 min and shipping notice soon after.Thanks
Vernon
1/31/2015
Ordering was easy and seamless, and a prepared shipment on a Saturday was surprising and appreciated. The cargo carrier was exactly what I wanted, but I could not get the in to the 1-1/4 receiver hitch. It looks like there is an abundance of paint on the end and I will have to do some sanding and repainting to get the clearance needed to it in to the hitch.
Al
1/30/2015
Great items and very fast shipping
Brian
1/30/2015
I ordered some replacement parts. Rose was very helpful making sure I ordered the right things
Brian
1/30/2015
Awesome communication....e-mailed me at every step of the process and shipped quick. The 60 LED lightbar was packaged very well, even UPS couldnt hurt it. Second time I have ordered from e-trailer and will be a return customer. Glad to see a company who takes us serious and values its customers.
Curtis
1/30/2015
Third time i have purchased from e trailer wonderful accessories at great prices all from the conveyance of your home. Great communication from beginning to end. Really like the fact off phone contact person to person with any questions either way. And always backed up with confirmation and status. First place Ill always go to for all my accessories and parts.
Eric
1/30/2015
Etrailer u guys r very nice to talk to and good to deal with ,the lights I got looked good for a week , the of the lights burned out and you guys shipped out another one the same day I called you , thank you very much!
Gary
1/30/2015
Vince was very professional, quick and accurate with the part I needed. Vince is a good investment in your business. Pay him well. Treat you assets well !!! And you will always do business. Thank you
Gus
1/30/2015
etrailer is a very attentive customer oriented company. Their products are first rate. Prices reasonable. You could not ask for better service. I highly recommend etrailer. They will not disappoint you!
Ken
1/30/2015
customer service was very helpful.
Paul
1/30/2015
Fantastic shipping cost to Montréal Canada. Item as described
Pierre
1/30/2015
Excellent fit and finish. This piece will work perfectly for my multiple trailers with various tongue heights and ball sizes. Wish I would have bought this item a long time ago instead of multiple ball mounts!
Randy
1/30/2015
Great price, great shipping , super fast delivery
Rich
1/30/2015
The C/s reps I talked two on my two orders were very helpful. The videos online were also a great idea. The descriptions did not help me. I didn’t know the bike rack I bought came without a receiver pin, nor did it indicate the rack would wobble without a specialized pin. Lastly, it did not indicate it takes a long time to load and unload the bikes.
Richard
1/30/2015
First time I used etrailer, a friend had recommended this site. Very pleased with the price, and amazingly fast shipment. Will definitly use this site again and forward my recommendations as well.
Robert
1/30/2015
I had a question regarding trying to solve a problem with the back of my truck sagging when I towed a large trailer. A friend told me what to get, but before ordering it I contacted etrailer. Turned out my friend was wrong. I received great advice from etrailer and their solution was cheaper than what I was going to do. Problem fixed! When I had to replace the brakes on my trailer, etrailer walked me through all the parts I needed. Everything bolted right in, quick and easy.
Robert
1/30/2015
Very good people to deal with. They know their stuff. My order was shipped the very same day. That is impressive.
Ronald
1/30/2015
I love shopping at etrailer. Best prices and advice. Can not beat it.
Stuart
1/30/2015
GREAT SERVICE.HITCH ORDERED ON WEEKEND,RECEIVED THURSDAY
Darcy
1/29/2015
Ordered after 9 PM Tuesday, on my front steps by 2 PM Thursday. Best service I have EVER received ordering anything over the internet. Thanks etrailer!
David F
1/29/2015
Great service, prompt shipping, product quality is what I expected. I will do business again with this company. Highly recommended.
Dennis
1/29/2015
good service and fast delivery
Hugo
1/29/2015
I received exactly what I ordered and it was shipped super fast. Regular shipping, and it took only 4 days from when I ordered it online. I ordered replacement parts for a 10 year old Thule bike rack and all the pieces fit perfectly. Plus, the parts were cheaper than on Thules website. Superb job Etrailer!
Janelle
1/29/2015
Good selection, good prices, very good service.
Jim
1/29/2015
Very good experience. Arrived on time and as ordered.
John
1/29/2015
E mailed a question about tires before ordering and got an immediate answer! Ordered the tires and received them in a day and a half...and free shipping!!! Great quality tires and great price! Will definately do business with etrailer again! Thank You!
Linda
1/29/2015
I was really impressed with the customer service which was both friendly and helpful when I was trying to figure out what I really needed. They also took care of things in a timely fashion.
Manu
1/29/2015
Service was fantastic and Kristi L was extremely helpful and courteous. Will definitely shop here in the future.
Randy
1/29/2015
Perfect- prompt and accurate. No problems what so ever.
Russell
1/29/2015
I was so pleased to find your web site so as to replace the gear
Victor
1/29/2015
Fast shipping! Good valu .
Daniel
1/28/2015
I sincerely appreciate the fact that this company personally replies to your inquiry about specific products and applications. This type of personal service assures repeat customer purchases with confidence and complete satisfaction. Thank you for great products, prices and great customer service and support.
Dean
1/28/2015
The towing products that I recently received from eTrailer.com were shipped timely and were received as expected. I had the opportunity to tow our 2010 Honda CR-V today, using your Roadmaster 8 hitch, hitch and tow bar locking pins and the Blue Ox Patriot braking system. All worked well, were easy to operate and there were no surprises! Thanks eTrailer.com!
Don
1/28/2015
I had ordered product from Etrailer for a long time. They are very professional, knowledgeable and have fantastic customer service. If you need it, and they have it, you cant go wrong by doing business with Etrailer.
Ed
1/28/2015
Great customer service, fast shipping.
Fernando
1/28/2015
I would like to thank the customer service dept for correcting the small problem I had with one of the winches. I received a new winch within two days. Outstanding service, this company stands behind there merchandise. Once again Thank You, George Kuehne SFC USA RET.
George
1/28/2015
I have purchased things from eTrailer on and off for years as I needed things. Trailer parts, tarps, hitch equipment, etc.. I never had the need to talk to anyone. This time I did. I was amazed at how patient, knowledgeable and helpful Judy was. I can honestly say it was the best phone support I have ever received.
Glenn
1/28/2015
This place is the best have bought several items from them always fast shipping and great customer service and very good prices. E-trailer you rock thank you
Jeffrey
1/28/2015
The website was great! The price was the best I found, along with reasonable shipping. The order went out darn quick, and tracking was at my fingertips. Id say that was a very quick and efficient experience! Congrats!
John
1/28/2015
Awesome response to my order,placed on a weekend, and delivered a day earlier than anticipated. All work done online and confirmations, shipping info were spot on. Also, truly enjoyed the online videos for hitch amd wiring installation. Piece o cake! Thanks etrailer for a great job of online selling and shipping! I already have a friend that just bought a van and is seriously considering placing his hitch and wiring order with you.
Larry
1/28/2015
E-trailer is my new supplier for all my trailer needs. They have great pricing and the best customer service staff I have ever dealt with. One of my items was not in stock but they sent several emails to keep me updated on the status of my order.
Llewellyn
1/28/2015
I love etrailer. Always prompt delivering, exchanges are handled well and back orders are tracked meticulously. I have never had a bad experience. I always recommend to friends.
Matt
1/28/2015
Every time I order from etrailer I am more and more impressed. Their customer service is absolutely second to none. I started off by watching their videos to decide which product I wanted to purchase. I placed my order on a Sunday. I then got a response already on a Sunday evening that my order was ready to ship. This is one of those rare companies that truly puts their customer before anything else. They offer great product knowledge, trustworthy advice, and really help to fill in the blanks for those customers who just need more info.
Michael
1/28/2015
Awesome company with great products and even better customer service. I am and will continue to be a repeat customer!
Paul
1/28/2015
Excellent. Packaging was Great. All items arrived in perfect condition. The installation went off without a hitch! No issues with the components whatsoever. Items even arrived one day sooner than promised. I had an issue initially with your system not accepting my credit card. Your customer service dept. was prompt in letting me know there was a problem with the payment. Was provided with a contact name and number to have the order re-processed efficiently and expediently. Thank you for your service.
Rob
1/28/2015
My experience with my etrailer orders was outstanding. All customer service personnel were professional and knowledgeable. It was a real pleasure using etrailer.
Robert
1/28/2015
This is the second time to use e-trailer. There follow up is great and fast shipping.
Vince
1/28/2015
The price as better than I found on any other site, and the courteousness of of the sales rep, Melinda E., made ordering very effortless. This was my second buying experience with etrailer.com, and I will be back again.
C.a.
1/27/2015
The absolute easiest thing I ever ordered and put together and installed
Earl
1/27/2015
Caleb was great in helping find the right lights for my trailer application. Thanks guys!
Harold
1/27/2015
The website was easy to navigate. The feedback for orders processed was prompt and provided the necessary links to track the order. Very professionally done and customer-oriented.
Jeffrey
1/27/2015
Great working with you
John
1/27/2015
I think your Melinda is an excellent person to take orders for your co. She is informed, polite and very helpful. I am so glad I got to talk with her.when I ordered my Moover. Judy
Judith Ann
1/27/2015
Great Cust service over phone when ordering product. Sent tracking info right away. Best customer service Ive had in long time. Now I cant wait to try out receiver. Waiting on arrival. Thanks a lot
Matt
1/27/2015
Excellent experience! Ordered late on a Thursday afternoon and received email that night products were shipped. Paid for 3-day shipping and received it at noontime on Monday. Only negative was the 1-7/8 - 2 ball hitch cover does not really fit a 2 ball. Most other buyers said the same thing but figured for $3.00 Id try it for myself - Oh well. Great business to work with. Will NOT be my last purchase at eTrailer.com. Great job guys!
Michael
1/27/2015
Order processed quickly and accurately.
Norm
1/27/2015
Received my package today Great service! Great Deal Thankyou!
Ray
1/27/2015
I think everyone at trailer.com is amazing, everyone I dealt with was negligible and helpful shipping my order, and made my first experience with etailer great. Im already preparing my next order of accessories for my trip in April.
Richard
1/27/2015
Ordering is always easy. Communication from etrailer is over the top. More than I expect but welcomed. I will update when I receive and install.
Russell
1/27/2015
Very satisfied with with shipping and product. Thankyou
Steven
1/27/2015
Thanks for the email and prompt service, also thanks for shipping ups.
Tim
1/27/2015
So far so good, I bought a Roadmaster Sterling tow bar, a base plate and a brake system . Service has been exceptional. I shopped their site and came up with what I thought I needed. Then I called and got Nickie and she doubled checked and verified my selections would work on my set up. One item was back ordered and will follow . I was told up front and was able to to plan out my installation . Tracking was easy my parts will arrive tomorrow the back order hopefully next week. So far I give etrailer an A+ hopefully all parts are correct.
Walter
1/27/2015
VERY helpful people on the phone!
Bergein
1/26/2015
Great to do Business with A+++++++++++++++++++++
Byron
1/26/2015
Took a day to find. Fifteen minutes to order. Cant wait to try it out.
Charles
1/26/2015
Installation was a breeze, as usual, anything I buy from E-Trailer is a snap to install and fits perfectly every time.
Chris
1/26/2015
great response to my order
Cratis
1/26/2015
This was an easy site to use. The price was right and I had no trouble placing the order. It shipped very quickly and hope Ill be as happy with it when I get it delivered. Thanks!
Gina
1/26/2015
Excellent customer service! Carla was very helpful and great to work with!
James
1/26/2015
I have bought several items from etrailer and they have always provided excellent service and suggestions to make it right
James
1/26/2015
Everything arrived quickly and in good condition. I installed the electric brakes, bearings, races, seals on my travel trailer and they work as advertised! The etrailer site helped me cross reference the correct race/bearing combination as well as the appropriate seals. As always, Great Job!
Joan
1/26/2015
Once again these guys are on top of the game ! Thanks
John
1/26/2015
Excellent service. Fast delivery.
Michel
1/26/2015
Friendly and courteous staff that is knowledgeable on product and prompt with shipment . I have ordered twice from e trailer and had an overwhelmingly positive experience each time. I really appreciate the great work and customer service that is provided by e trailer.com, lots of companies claim to put the customer first but few can back it up, e trailer is one of the few that actually delivers
Mike
1/26/2015
Zach made sure the item I needed was in stock and was able to ship it out within two hours. He was able to also save me money by giving me shipping information that still had my delivery in time for a trip.
Neal
1/26/2015
I had a great time and experience working with Juanita on my etrailer order. Juanita was professional as well as personable. She even laughted at my goofball jokes. Thanks, etrailer and especially Juanita for helping me with my order and your prompt order processing and shipment.
Rick
1/26/2015
Jena helped with a rare item and it was shipped fast.Super service
Ron
1/26/2015
This is the very best place I have found to shop and buy RV and trailer supplies. Great service all around.
Ronald
1/26/2015
Easy to find correct size and type of tire chains. Didnt like I had to spend over $99 for free shipping which I didnt do. But I was pleasantly surprised when I was up graded to 3 day shipping for free!
Tory
1/26/2015
I k new what I wanted. I could not find it on your Web site. I went to the manufacturers website and had a hard finding it there. When I did find it copy the part number to the clipboard. Then I went back to your site and type in that part number, or paste it in. Then I was able to find the part. So thats not real good.
Walter
1/26/2015
E-trailer has always been prompt, courteous and willing to work with the customer to satisfy them. Would be nice to receive FREE shipping on small orders. Even if its only for regular customers. Thanks
Wayne
1/26/2015
I was unable to complete my order online for some unknown reason. The page said there were fields not filled in but I could not locate them, soI had to call to finish my order. Mike answered the phone and he was great!
Dave
1/25/2015
The HD Snowsport arrived with in a few days after ordering it. I did not have a chance to install until the following weekend. Once installed the plow works great and is a real time saver. I will recommend etrailer and the snow sport HD.
Efrain
1/25/2015
The trailer bearing parts I ordered from etrailer cost half as much as the local sales store and in less than 4 1/2 hours, I received an email stating the parts had shipped. Thanks etrailer!
Jerry
1/25/2015
Wow, I havent even received my bike rack yet and Im impressed with service. It shipped within hours of my order. Nice job guys.
Lorie
1/25/2015
Very easy website to navigate, helpful videos with each part, and super fast shipping. Will definitely deal with again.
Allen
1/24/2015
great products,great prices. thanks Bill
Bill
1/24/2015
Some of the most friendly and helpful people i have talked to in a long time. Kelly and Danielle especially
Billy
1/24/2015
Well laid out site. Easy to shop. Excellent customer support. Very polite.
Brahm
1/24/2015
Piece if cake toyota still cant get plug adapter for trailer brakes these guys have them in stock dont look on internet on how to install because its a joke all you need to do look under the dash take the bolt out that holds the heater vent on the vent tube out reach up and the plug in under the tow/ haul switch pull it down and thats it
Craig
1/24/2015
You guys are great! I screwed up the address I gave you so my order was lost in transit The agents I spoke with, Mike and Marcia were incredibly helpful and responsive in resolving the problem. I cant thank them enough.
Harvey
1/24/2015
Super fast service and extremely knowledgeable support to help with ordering the proper products.
Jim
1/24/2015
Excellent!! These mats fit and look great in my 2014 Jeep Grand Cherokee Overland. Very pleased!!
John
1/24/2015
Your store is quite friendly
John
1/24/2015
I was astounded by how patient Rennie was, assisting me with the trivial purchase of 8 bolts. But she did her best to confirm that they should be the right size for my application. First rate & classy service, in my opinion.
Mark
1/24/2015
This was a great product and made in USA! Everything fit perfect and like the never-adjust feature. I received my order promptly and free shipping was a +. Because the brakes never need adjusting it would have been nice to have plugs for the adjusting slots.
Michael
1/24/2015
WAS EASY TO USE AND FIND THE CHOICES.THANKS FOR THE FREE UPGRADE IN SHIPPING WAS NICE TOUCH.
Paul
1/24/2015
Etrailer was extremely helpful with my order. 20 minutes after I placed my order, I received an email letting me know one of my items was out of stock. 2 hours after that I received another email from Kimberly with a list of replacement items that I could switch to to get my order out right away. The next day, Kimberly and I spoke on the phone, made the change, and I received my order 4 days later. Hands down, one of the best customer service experiences Ive ever had. Thank you Kimberly and Etrailer.
Ryan
1/24/2015
GREAT SERVICE. THANK YOU
Susan
1/24/2015
Another quality product from etrailer.com
Allen E.
1/23/2015
Great customer service and very fast shipping..Will definitely be doing business again.
Errol
1/23/2015
The information that I received calling in to request information on the carrier bag was straightforward and very helpful I placed the order for the bag looking forward to getting the item.
Gordon
1/23/2015
Parts took a few days longer to get, as they were not stocked, but acceptable. Arrived on time and packaged well, in a sturdy cardboard box. Very happy. Never had a problem with other orders from etrailer either.
Greg
1/23/2015
Broke a side light on the stop light on my trailer. Took the lense to my local autoparts dealer. They were no help at all. I went home, got the name and model number off the stoplight and emailed etrailer, had a new one and a spare in a couple of days. Prices reasonable also. I think they are a great resource.
John
1/23/2015
I only received one tire
John
1/23/2015
I placed an order for e-track items on Monday and had everything by Thursday the same week. I got notifications as the items where getting ready to ship and when shipped. We did an inventory of all items once received. All items were accurate and in good condition. Good Job
John
1/23/2015
I shopped for trailer lighting at etrailer this week. The site has a pretty comprehensive lighting section, but after looking for some other merchandise as well, I respect that this site is a one-stop-shop for virtually any trailer-related items you could think of. I will be back!
Nate
1/23/2015
Very easy to use your site for looking up product and also placing an order. You also have a great ion to choose from. Very quick response time after placing my order, looking forward to doing future business with you folks.
Steve
1/23/2015
The site is well laid out, the right products are here, and the processing and shipping time was amazing. One of the few sites that truly over-delivers. I will shop here every time I have need for a product you sell.
Thomas
1/23/2015
as always etrailer comes through in flying colors. Very good pricing and always fast service thanks again
Van
1/23/2015
Great product slection. Very user friendly website. Awesome customer service and communication.
William
1/23/2015
I was very pleased with the handling of my order , and customer rep. Vince knew exactly what hitch I would need after I described my truck to him. This was a very pleasant experience. and I will recommend Etrailer to all my friends.
Bruce
1/22/2015
I am very satisfied with the service that etrailer has provided. Unfortunately I had an issue with my order today item not received - that should have been shipped, but Ms. Kelly at etrailer listened to my problem, tried to help resolve the problem, and eventually took care of the problem. Many thanks to her and to how etrailer handles such issues. This was my second online purchase, and most likely not my last. Thanks
Charles
1/22/2015
Renee K is awesome and took control of the sale, which is hard to find these days. Thank you Renee!
Corey
1/22/2015
Lights came well packaged and in excellent condition. Order was processed so fast it was here before I thought to check the status. Will install trailer lights this weekend and I expect they will be up to etrailer standards or they will graciously replace them. I really appreciate your videos and i practically live on your site during a renovation project!
David
1/22/2015
I cannot say enough about how great my experience has been with etrailer. I had an appointment to pick up a new trailer on Saturday and the dealership did not have a hitch in stock to fit my truck. He also could not get one delivered in time. I contacted etrailer and received a response in minutes. Carla was extremely helpful and recommended that I call in an order to help get my shipment out in time. I did that on Wednesday evening and today, Thursday, the hitch has been delivered to my house. Free shipping by the way! I saved hundreds of dollars compared to the trailer dealer AND have the equipment I need in time! What more could you ask for - friendly, knowledgeable and courteous service PLUS excellent price AND fast, free delivery. I am an etrailer customer for life! PS - Carla provided fantastic customer service!
Jeff
1/22/2015
happy
Mark
1/22/2015
This is my second purchase from etrailer.com and I am very pleased with them! They are quick, friendly and shipping was free. Great experience.
Matthew
1/22/2015
Erica was awesome to deal with! Now, if the mirrors arrive as expected tomorrow, I will be more than satisfied with etrailer and the service they render. Great job so far.
Paul
1/22/2015
Renee took my order by phone. She actually called the manufacturer to clarify features of the product I wanted to purchase. Five minutes later my order was complete and shipped quickly a short time later. I feel I received exemplary customer service that far exceeds what is typical today in on-line ordering. This service excellence alone will bring me back to etrailer.com. I can unequivocally recommend etrailer.com to others looking for good prices and prompt service in the RV marketplace.
Robert
1/22/2015
First time I looked on etrailer I didnt find the part. After I got the part number from the manufacturer it was easy. The screen for my vent was cheaper from etrailer than from the manufacturer. I especially liked the tracking feature included with the shipping notification. I try to shop local for parts but if I need to go on line I will definitely look to etrailer. Thanks for the service.
Wayne
1/22/2015
Ordered a lighted hitch cover on Monday and it was here Colorado on Wednesday with standard shipping. Mike was great and this thing is so damn cool I wish I could follow myself!
Charles
1/21/2015
Wow i was very impressed with your customer service. By fault of my own i gave the wrong item number when i ordered my Timbren rear suspension kit. The lady i spoke with was so knowledgeable about the product right down to the diameter and length, she was very detailed. Its rare that you get this kind of support from any online sales! Thank you........
Douglas
1/21/2015
Jean P. ext. 330 was pleasant to work with and very competent. She made placing my order easy. Item was shipped and received in the time frame I was told it would be.
Ernest
1/21/2015
Excellent service. I have ordered an number of items from etrailer and I always get exactly what I expect - at a reasonable price - quickly
Galen
1/21/2015
I emailed Etrailer with a question the very next day I had the answer and part numbers from Jameson C making my order much easier, I would like to thank Etrailer for a quick response. I have placed my special order and already have a shipper tracking number
Gary
1/21/2015
Michelle, Answered all questions promptly and accurately. Helped me with ancillary problems. It also shipped ASAP. THANKS,HAROLD
Harold
1/21/2015
Excellent service and delivery. Good information about the product and tracking. I am very pleased so far. Thank you
Orlando
1/21/2015
Fast and efficient
Robert
1/21/2015
Ordered a Reese equilizer hitch, everything came on time as specified and was a good experience dealing with your company. I will order again from etrailer as the need arises.
Robert E
1/21/2015
I think...that its great to do business with a company like etrailer. Cathy T was exceptionally helpful and efficient making certain my order was right. The customer service and follow up with the one small back orderd part was just over the top. Keep doing what you are doing. Thank You. PS Have already recommended you to a friend in New England
Dan
1/20/2015
Very fast shipping on a very small order. Price of the item was very good and the shipping costs very great
Donald
1/20/2015
Always a pleasure doing business with e.trailer! Reliable and fast service.
Jerome J
1/20/2015
This is my first dealing with etrailer & I was really surprised to be put thru to a person here in the states. Jean P answered my questions & was very professional & yet friendly.
John
1/20/2015
Excellent product. Extremely fast shipping. I will definitely be using them again and recommending them to others. Thanks
Marc
1/20/2015
Hey, you have a great web site! I am retired and have always been involved in building something. It is treat for me to go to a web site which has plenty of pictures and cross references I often have to replace old stuff I cannot repair. Your how to videos are second best only to your support staff and prices. If I had an internet business today I would model it after yours. I truly hope you do well enough to keep everyone at your firm happy. Thank you.
Mike
1/20/2015
I found the working with this vendor very satisfying in large part. Ordered a few parts. One of the parts was back ordered. I was a little disappointed not to be informed of the back order on the web at the time of the purchase, but the owner contacted my via email and kept me apprised of the status until the part arrived. I was very impressed by the owners communication during this process. The parts were just what we needed and the repair project to our boat trailer worked out perfect.
Mike
1/20/2015
The process to order from etrailer.com is easy enough and their prices are reasonable. Shouldnt have had to order the part in the first place. Fultons twin track trailer jack wheels leave a lot to be desired in durability.
Joe
1/19/2015
great price, understanding product explain, fast shipping, will buy again A+…
Minh
1/19/2015
Caleb was very helpful. Assuming the right parts show up I will use again.
Richard
1/19/2015
Great pricing, technical service that knew my truck and confirmed what i needed and quick shipping free I may add. I got a better hitch for hundreds less than the camper store could offer. Need I say more?
Thomas
1/19/2015
Quick delivery. I order my items on 1/14 and received the shipment on 1/16.
Vince
1/19/2015
We had a broken part on our rooftop cargo box that, from the start of researching on the web, looked to be a tough part to find. Then I found Etrailer had exactly what I needed and along with a very informative instructional video on how to replace the part.
Daniel
1/18/2015
Order a K2 storm snow plow on a late Thursday night and had it at the shop in six days......very easy to put together my total time was about 10 hrs in all that was with the front receiver as well and the price was great and no charge on shipping.........Thanks etrailer you guys rock !!!!
Darry
1/18/2015
Great service
David
1/18/2015
Wow, what fast service. I placed my order online and approx. 2 hrs. later got an email saying my order had shipped.
Duane
1/18/2015
Every thing went real good. and was easy.
James
1/18/2015
Excellent eStore!!! Weve placed several orders recently and every single order has been shipped and delivered in record time! All products received have been great quality and we are very satisfied! Well definitely continue to be return customers. Thanks!
Kelly
1/18/2015
Excellent customer service...great product at a fair price!!
Rebecca
1/18/2015
fast delivery very good to do business with
David
1/17/2015
I didnt know what I needed til I took the old one apart. Then I went to E trailer and in no time at all found exactly what I needed. I installed it today, and a perfect fit. Thanks
David
1/17/2015
I stumbled on this web site and was floored by the service.My order was shipped the same day and arrived on time.The quality of the tail light set and adaptor I ordered was very good and the price was right.I will certainly be back on it again.
Dennis
1/17/2015
Great service and very happy with trailer!
Linda
1/17/2015
Fast speedy delivery. Prices are fair.
Misty
1/17/2015
No issues at all Ordered and quickly received a trailer hitch. You offer great videos on installation which I did this afternoon. Thanks
Ramsay
1/17/2015
Your service is great and respectful. All of you at e trailer give us the customer a team effort of support.
Stephen
1/17/2015
Very quick delivery and everything just as I ordered. Will be calling again when I need trailer parts. Thanks
Tim
1/17/2015
Outstanding in every way. Bought trailer hitch, Excellent quality easy to install. Bought prorack bike rack, excellent quality easy to assemble.
Tom
1/17/2015
Very helpful sales/ordering staff.
Ed
1/16/2015
great job...appreciate the help.
Glen
1/16/2015
Had the cheapest prices and was mailed quickly and was upgraded to faster delivery for no extra cost. Will definitely recommend to family and friends.
Heather
1/16/2015
It was an easy process to order and the product showed up with in a week. No problem
Jessica
1/16/2015
Most excellant service. Fast and well packed.
Marshall
1/16/2015
I was happy to see such a large variety of items at this site ! I will keep this site in mind next time I need something !!!
Robert
1/16/2015
Service and delivery were both great. It was too cold to install right away. But 3rd day no drilling, two wrenches two sockets and one torque wrench done. NO PROBLEM.
Vincent
1/16/2015
Great product info, specs, videos available on their online store making it easy to make a buy decision with confidence that the item will fit and function the way you expect. Delivery was much faster than I expected which was a treat.
Alan
1/15/2015
it was easy to navigate your website. choices were plentiful. prices very fair i thought. just a couple clicks and a couple days and what i needed was here. like 3rd time i have ordered and will again i am sure.
Barry
1/15/2015
I was impressed by your service. My items were sent out promptly and received on time.
Charles
1/15/2015
Really great company to deal with! My hitch was back ordered from the manufacturer and they kept me updated constantly on the progress. Friendly customer service, Jena did a fantastic job. Cant wait till spring to try this hitch out... Thanks again etrailer... Best prices - Best service
Glenn
1/15/2015
Outstanding service. You delivered everything as you promised on the phone.
James
1/15/2015
just installed on my 2001 Chevy Suburban I tow a 22 foot tandem axle trailer made a big difference very happy with product would recommend to anyone.one thing those tabs inside the socket where they actually go up into you have to tap those to flatten them out a little so to go in otherwise no problem.
Jose
1/15/2015
It was a very good experience
Kristin
1/15/2015
The chains work well on hard snow, not so much on slick ice, the pull over screw head ice walkers work better for slick ice. Otherwise they do exactly what their supposed to do.
Wayne
1/15/2015
Excellent place to shop. Friendly people, prompt service and good quality products.
Charles
1/14/2015
your company has always provided good products, excellent customer service. Delivered as promised.
Chas
1/14/2015
Right parts and right on time. You folks are great.
David
1/14/2015
WE ARE VERY HAPPY WITH THE THINGS WE HAVE GOT FROM YOU. FAST & FRIENDLY SERVICE. THANK YOU
Gerald
1/14/2015
Website easy to navigate. Everything arrived very quickly. Tires and wheels just as advertised. Price was great and the free shipping cant be beat.
Larry
1/14/2015
Great products! Great prices! Always quick with a reply when I have had a question. The many videos are a plus and provide good information. Have made purchases from etrailer.com on several occasions in the past and will look to them in the future.
Michael
1/14/2015
!!GREAT !! It could not be better
Mitchell
1/14/2015
I am very please to transact business with you. You made my shopping very convenient. I wish all the other online sellers treats their customer with utmost courtesy
Tomas
1/14/2015
The professionalism and interaction with the folks at etrailer is top notch. I order a lot of parts from various vendors but none compare to etrailer. If you have a question they will answer it if you have outdated parts they got em. Truly a one stop shop for all trailer supplies. Thank you guys!
Trevyr
1/14/2015
I had the pleasure of receiving fast, friendly, courteous, and extremely professional service from etrailer.com. I can not think of anything, that would have made my purchase from this site, any better than it was. I was very pleased, as you can tell, with the professionalism of etrailer.com, and would also like to say, Thank You, to the very friendly folks who helped me order the correct part through e-mails.
William
1/14/2015
The staff was very helpful with order. I was able to find what i was looking with no trouble.
Barbarosa
1/13/2015
I placed my order for two sets of shoe chains #TCSCLX on Jan 8/15. I have just recieved them this morning Jan13/15 Via USPS couldnt ask for anything better with the shipping time and no hidden extra charges. Both sets of chains came with no defects and fit as described on the sizing chart.
Dan
1/13/2015
Etrailer is a professional, class act. Fast shipment, easy online tracking, and the really stand behind the lowest price guarantee if you can in fact find the part cheaper. Great experience.
Elmer
1/13/2015
Your product offerings and prices are great. The website is very easy to negotiate and as a DIY, I really appreciate the text information and videos available
Eugene M.
1/13/2015
Ordering was easy. I was given shipping notification promptly. Package arrived as described and packaging was sufficient to protect purchase. I was given the opportunity to review both the product and the vendor which speaks to the focus on quality and customer service. Excellent experience.
Jeffrey
1/13/2015
Great service, thank you!
Joann
1/13/2015
This was my 1st experience and it was great. Both Mike and Jena were very helpful and pleasant to talk to. I will be back ! Your customer service was the best Ive had in a long time.
Les
1/13/2015
Shipping was quick, the controller and adapter fit as described.
Mike
1/13/2015
I received an email stating that my paypal acct had some missing information and that my order was not processed, and to please call them. Upon calling, I was informed that some information didnt match up, and as a precaution, their security guidelines would not allow them to process the order out of concerns of fraud. The customer service personnel were extremely friendly and helpful in ensuring that my order got processed quickly once I was able to verify all information about my order. Less than 8 hours later I am informed that my order has shipped. Customer concern and service doesnt get much better than that. Thank you Carla and Janice
Scott
1/13/2015
AWESOME~! Great service & quick
Stacey
1/13/2015
Ordered on Monday arrived on Tuesday. Thanks for the very fast service, and the good deal, too.
Steve
1/13/2015
Ive shopped several times at etrailer and have always had great service and speedy delivery. I highly recommend etrailer to my friends for great prices and top notch customer service.
Thomas
1/13/2015
Worked exactly as I had hoped. Customer service was first rate, would highly recommend.
Timothy
1/13/2015
Very prompt shipping and great communication.
Jan
1/12/2015
This company is awesome fast shipping and very helpful would recommend to everyone.
Jeffrey
1/12/2015
Very good at what they do. Thank you Wayne!! My shipment arrived before the scheduled time and it was correct. Will buy from again.
Joe
1/12/2015
Pat did a great job helping me out!!! I forgot to order something and she straightened things out quick, fast and left me worry free. And now my order will all arrive at the same time. And the price was better than the other 10 or so other companies I checked out. You guys will be first on my list if myself, family, or friends need anything. Thank you very much Pat you did fantastic.
John
1/12/2015
My experience was one of the best I have had. Keep up the good work.
Kevin
1/12/2015
My trailer hitch was perfect match for my car, installation was a breeze.
Mike
1/12/2015
Very helpful and curtious
Pam
1/12/2015
The fastest response on any order Ive ever made. Really didnt expect this fast a response on so small an order. Thanks
Stephen
1/12/2015
Awesome customer service from Anna Definitely will be ordering again! Thank You
Steve
1/12/2015
Everthing worked out great!!!!
Steve
1/12/2015
I think it was one of the most pleasent orders I ever put through. Milissa Y was so helpfull. If she did not keep trying to find out how to to find a key for our sport box I think I would have had to buy another. So thank you Milissa and thank you etrailer for having the web site. All the best in the new year.
Andrew
1/11/2015
Ordering was fast and easy and the price was only about half of what the auto parts stores wanted for the same kit.
James
1/11/2015
GREAT PRODUCTS AND GREAT SERVICE!
Jim
1/11/2015
There are many eCommerce outfits that do a good job of taking orders, and shipping orders. Very few match the proficiency accuracy, reliability and expediency of eTrailer.com. eTrailer.com is my number 1 goto supplier of trailer accessories.
Lawrence
1/11/2015
I do not think you guys are good.....I KNOWYou are good....I have had very excellent srevice from you people....I come from a large canadian farming family....I have 6 bro, s and 5sis, s and I will be telling all about curt trailer suppies....you people should have a raise in pay..?.GREAT PEOPLE...and yes I will recommend you guys to anyone.?...
Peter
1/11/2015
I could not have had a better experience ordering than I had with Kelly at etrailer.com She was very knowledgeable, friendly and business like in helping me obtain the proper part I was looking for. Make sure yo keep hershe is an asset to your companygive her a raise in payyou will get it back. Thank you, Rich chmelecki
Richard
1/11/2015
Great people to shop with, they do whatever it takes to make you comfortable with your shopping experience and even make videos to help you install your purchases!
Rudy
1/11/2015
Finally, I had installed on my 2012 Toyota Tacoma - 6ft bed - the BESTOP Super Top Truck Collapsible Bed Cover. A two man job which took 1.75 hr. Instructions were very good with the explanations and pictures. Must be made in the US, thank god, China always have poor instructions. Nice tight and snug fit throughout although rear window zippers need adjustment once the unit breaks in with regular driving. Install in a heated garage as per the instructions 72 degrees recommended. Looks super and watertight. Great quality cover , love it. Thank you e-trailer. Apsley, Ontario Canada
Gary
1/10/2015
Very helpful & knowledgeable
Harry
1/10/2015
Shopping with etrailer was really an easy experience. Rose G was very helpful answering any question I posed to her regarding my requirements for a bicycle rack. In the end I purchased a product that I am very happy with. Upon receiving the TH934XTR I chose, I can see why this is really a great product. From now on I will be going to etrailer for all my trailer/towing parts needs. It is a shame that more businesses do not use the business model of etrailer.
Jakov
1/10/2015
Good quality product. Good prices. Fast international shipping.
Mike
1/10/2015
The kayak racks we bought worked very well. We bought 5 sets to hang different size and weight kayaks into concrete outside walls. The double ocean-going kayak that is long and heavy fit very well into the j-shaped racks. Very well balanced but we still reinforced the top of kayak into the wall so if heavy winds occurred, the kayak would not flop over- but that was a minor detail.
Russel
1/10/2015
Great service.
Susan
1/10/2015
I have had great experiences ordering products from etrailer. The items I ordered are good quality and cost a lot less than buying them locally. I will continue to use etrailer for my needed supplies.
Thomas
1/10/2015
I messed up an order, They were Very Helpful, Helping me get the order corrected. AAA+
W
1/10/2015
I had no problem locating the part that I needed. The price was reasonable, and it shipped the same day I ordered it. I would recommend etrailer.com to anyone needing parts
Wade
1/10/2015
This site is very easy to use not like some sites that you give up and look some were else. The shipping tracking is easy as well. The only way that this would be a sweeter experience would be if they put a pice of chocolate in the shipment. Thanks for the great service.
Wes
1/10/2015
Part was perfect match to factory item .Thanks
Bobby
1/9/2015
AWESOME, Trailer hitch arrived on schedule and the video made it so easy.
James
1/9/2015
Thank you for your prompt attention to my order. You treated my order like it was a $12,000.00 order instead of just a $12.00 order. I always recomend E-trailer to my friends. Good products ,good service,good prices and good shipping rates. What more could Anyone ask.
James
1/9/2015
On time as advertised
Jim
1/9/2015
I was so impressed with the prompt response and the help I was given by Melissa Y. Awesome lady!!! I was able to find and order exactly what I needed. It was shipped out the same day I ordered it as well!! LOVE THIS!!!
Mary
1/9/2015
Very friendly and professional as well as very quick in getting my order shipped out. Thank you.
William
1/9/2015
I think that with Rebeccas help the order and the order changes went really good. Again thanks
Attn Kristy
1/8/2015
Very courteous and prompt. I received a phone call shortly after I placed my order telling me that the item I had ordered was not immediately available and would that be a problem. I appreciate this level of service.
Bill
1/8/2015
Super service. Very helpful in finding the right fit and getting the product to me asap.
Brett
1/8/2015
Website was great - very easy to order & good ion. Especially pleased that you ship to USA while accommodating a Canadian credit card - perfect for snowbirds orders.
Brian
1/8/2015
Good Price and fast shipping, arrived in perfect condition a day earlier that expected. I have not installed yet, but i do not expect any problems. A+
Christopher
1/8/2015
Arrived very quickly, even with Xmas rush. Quality product with no installation issues.
Henning
1/8/2015
This is my second purchase from etrailer. The service, communications and delivery times have been excellent. All items arrived with no back orders.
Hollis
1/8/2015
I think etrailer is great . I`ve ordered different things for vehicle projects I`ve had going from wiring to hitches and am very pleased with the products and dealing with the people of etrailer on the phone . The orders have always arrived in a timely manor. The prices are very good . The local RV stores and those RV stores known nationwide should take lessons and be more like etrailer . Thats my opinion and I`m sticking to it , and will keep shopping etrailer ..
Howard
1/8/2015
The most I liked about my experience with etrailer was the great, understanding, and friendly representative that took my order. He answered all my questions and helped me in every way. I think his name was Vince. I am a senior that have trouble hearing and working with the computer but Vince was patience and helped me with everything. Thanks, James
James
1/8/2015
Hands down the best place to get trailer parts. They always have everything I need.
Justin
1/8/2015
Everyone at E Trailer has been so helpful and informative. I would easily recommend doing business with them! They answered all of my questions along the way and were kind and prompt every time. I felt like they really cared. I will do business with them again!
Kara
1/8/2015
canada, i recd an e mail invoice amount complete with shipping data and costs together with expected delivery date to an address in Calgary.This was Jan/5/15. Was most surprised when my package arrived at my residence door on Jan/8/15 via ups service. I had expected at least a 10 day window.Order reps at etrailer were professional and competant and service focused. Good work staff...very impressed with the excellant turn around time....its obvious that the whole team, everyone did their part without delay.
Paul
1/8/2015
E-trailer is the best. I had problem with one of the towing mirrors purchased the passenger side mirror released and blew off the vehicle on the highway after four hours of travel. They took interest in resolving the matter and sent a replacement. Im well satisfied with doing business with E-trailer! And will continue to do so.
Robert
1/8/2015
Great experience with Etrailer.com quick shipping packaged well a parts were new and in perfect shape. Will order from them again in future…
Steven
1/8/2015
Very happy with my order. Fast delivery.
William
1/8/2015
This is the second hitch I have bought from etrailer.com. I am a repeat customer simply because of my over all experience. Thanks for the help and the trusted sight.
Brandon
1/7/2015
Melissa Y. needs a raise. Great person to work with.
David
1/7/2015
I just wanted to say that I have great success ordering parts for my Car through etrailor. Shopping for what I needed has always been simple, easy and they have had what I was looking for the three times that I have shopped on their site. Thanks etrailor. Great Job!!!
Derek
1/7/2015
Just got my keys, and they worked perfectly!!!! I had a locked cargo box and no key- outside of busting the lock apart and ruining the whole thing, I was stuck. I am so lucky I came across your company on a search for keys for that lock. The price was awesome, the shipping was awesome. The fit of the keys in the lock was perfect! THANK YOU!!!!!!!!
Gary
1/7/2015
So easy and quick to deal with.
Jennifer
1/7/2015
So far everything has been very smooth, from locating parts and vehicle specs to placing order. Apparently order was shipped immediately. Just waiting on shipment arrival.
John
1/7/2015
I recently ordered some boat trailer parts and I made the mistake of choosing two parts which were not compatible. My mistake, however when I phoned them they sent the correct part and were very fair about the transaction. They would have accepted the wrong part as a return, but at about $4.00, it was not worth the trouble. I have some additional needs and I will be buying from them.
Larry
1/7/2015
Katie was so helpful, if I wanted to hire someone for an order desk job, I would hire her. I ordered on Friday on received the lube plates on Wednesday. The R16 lube plate needed to be bolted to 5th wheel, but is formed for an exact fit. I simply laid it in place, drilled one hole and ed a bolt. I did the same with a second bolt on opposite side. I then drilled the rest of the holes, ed all the bolts and tightened the nuts. About a 15 minute job. This plate is especially good for a Revolution hitch where the wedge gets in the way for using a round disc.
Nelemans,
1/7/2015
Very easy process to find the right hitch. Really liked the install video. Purchase process with free shipping very nice. Thanks!
Patrick
1/7/2015
Very good pricing, great selection of trailer tires and rims and really quick shipping and delivery. Ill be back.
R.
1/7/2015
This was an easy experience. I was looking for a replacement key at first, but I guess my model is out of date. I realized after a little bit that I could get two locks and two keys and be in business again for a reasonable price. Since I got the Sportrack carrier for free, the amount you charged me makes a very inexpensive carrier!
Randall
1/7/2015
I dont bother to shop at any other trairer parts or supply facilities, I know the parts will fit, and if I have any questions I know they will be answered by knowledable people
Richard
1/7/2015
Great products, great service.
Thomas
1/7/2015
Very nice hitch step with the ICTHUS on it excellent price and shipping too!
Timothy
1/7/2015
ETrailer, I have never seen such great customer service! I placed my order of about 25 products in a Sunday at noon, about 2pm Sunday my phone was ringing, it was an Etrailer representative calling to tell me my one item was not in stock, we sorted through that issue quickly so it would not hold up the rest of my order. I got a confirmation email Sunday night saying my order was shipped already! According to tracking, which Etrailer provides, I should have it in the morning, only 4 days after ordering with standard shipping! Oh, and their prices are great too! I WILL be ordering in the future!
Tyler
1/7/2015
I am very satisfied with the spare tire carrier that I purchased. The item arrived on the date that I was told it would.
Allen T.
1/6/2015
Kelly was very helpful and professional helping me order rails to hook up my fifth-wheel hitch inside the bed of my new truck.
Clifford
1/6/2015
Found just the part I need and got shipping on same day. ETrailer came thru....
George
1/6/2015
The variety of parts and components is exceptional. What I want, I can usually find here. Prices are fair and shipping is prompt!
Gerard
1/6/2015
The service was incredible!!!! I had Pat and she was extremely friendly and helpful! I dont like buying stuff online and have never bought anything over the phone before but it was great and easy experience! Shockingly good!
Jeromy
1/6/2015
Anytime that I have ordered something from etrailer the shipping was prompt. I have always received the that I ordered without any problems.
John
1/6/2015
Received the P3 as promised and I installed it in less than 30 minutes. Could not be any easier than that.
Joseph
1/6/2015
I am a drive away driver with a tow car. I can always depend on etrailer for prompt, courteous service for quality products.
Robert
1/6/2015
E tralier is awesome! Fast shipping Quality Products Correctly described! superb service even lets you know delivery has been maid. Wants to know that you are pleased with your order.
Ron
1/6/2015
Etrailer always seems to have just what I need. Easy to find and ships quickly. Great feedback and followup.
Russell
1/6/2015
Thanks for continued correspondence keeping me abreast of my order. It has shipped sooner than I expected and you were very helpful with my ordering what we feel will be the best product for my needs!
Susan
1/6/2015
Great selection, very fair prices and very reasonable shipping. Unbelievably fast shipping, approx. 2.5 hrs. from ordering until shipping. I was disappointed I could not use Pay Pal because your payment form would not recognize a nine digit zip code and it is impossible to correct it on that page. Other than that, I have no complaints. Thanks
William
1/6/2015
Excellent, helpful, and prompt service. Cant go wrong with their service.
Al
1/5/2015
I dealt with a gentleman named Mike #357, He was more than helpful and and due to his knowledge and patience I would deal here again.
Alex
1/5/2015
SHIPPED WITHIN 2 HOURS. GREAT INVENTORY. ILL BE BACK.
Huey
1/5/2015
The process was smooth start to finish. My order showed up when promised. Be sure to buy the appropriate locking pins so this nice bike rack and bikes do not disappear. Best prices, excellent service and website…definitely recommend this company!
Joe
1/5/2015
The parts were received in a timely fashion and correct. I delayed my response to this survey until I could get the parts installed. Everything worked out well.
Timothy
1/5/2015
Really good service there was a mistake online with shipping and received a very polite call from Michelle. I will use them for all my needs and would Highly suggest etrailer for anyone.
William
1/5/2015
Always a pleasure to do business with etrailer, nothing but First Class. Plenty of product to pick from, most importantly, PRICING !!
Bill
1/4/2015
The experience was cordial and friendly
Jose Luis
1/4/2015
I purchased a hitch for my husbands GTI. He was happy with the design and the ease of installation.
Robin
1/4/2015
This adapter also works with Volkswagen cars with European 7 pin towing set-ups. You can use VCDS to code the trailer can module to NAR North America and it works perfectly. Im not sure if other euro makes allow this, but can confirm that it works on VAG cars.
Cleveland J
1/3/2015
Love etrailer.com. Great prices and the installation videos are GOLD!
Harold
1/3/2015
I have ordered several things from etrailer and was never disappointed. Shipping prompt, merchandise arrived when promise and in great condition.
Jerry
1/3/2015
very helpful went out of his way to find answers
Joseph
1/3/2015
Never disappointed with anything I have bought from e-trailer. Excellent customer service and fast shipping.
Mark
1/3/2015
When I received an email from an etrailer employee informing me that my order would ship earlier and faster than initially promised, I realized I am more than just a number to etailer, I am a recognized customer, and their statement about lowest prices, fastest shipping is important to them.
Robert
1/3/2015
my item had a XMAS sale pricing c/w free shipping - the price was great compared to other web sites
Wayne
1/3/2015
Great product: very sturdily built, and very easy to install fits perfectly. Prompt shipping too!
Pierre
1/2/2015
So far great service
Brian
1/1/2015
Fantastic deal beat Amazon by far. 2-day ground free-shipping included too. Perfect 5000# trailer hitch side-wind product. Zero install issues even used my old 2 inch foot vs. buying another one. Will shop here first next time Im looking for any type of etrailer.com products.
Doug
1/1/2015
I have bought several items from etrailer and will continue to. Fast shipping and great support team. Would highly recommend them to anyone for all your trailer needs
Jonathan
1/1/2015
etrailer has great service. They have what I need at good prices. I like the Q&A sections.
Robert
1/1/2015
The customer service is exceptional. I had a question about an product which the representative could not answer. She called the manufacturer, but they were closed. So your representative took my contact info, called the manufacturer the next day and called me back with the info. After I placed my order your representative told me if had had any questions or problems to call her back at her extension - THANK YOU Karen C!
Ted
1/1/2015
I have ordered from e-trailer on several occasions, and their customer service reps have always been a reliable source for information. They know the products well, and provide excellent support. My recent question was rather complex, and involved to products not commonly used together. The customer service rep took the time to go to the warehouse, pull the equipment, verify the compatibility for my specific application, and personally called me to confirm.
Wayne
1/1/2015
Awesome service so far. Nice to speak with friendly employees when placing an order and they shipped it out the same day.
George
12/31/2014
have shopped at etrailer before and have been pleased with results, so came back and Ricky was very helpful with this purchase
Jeff
12/31/2014
I order a set Thule Roof Rack Wheel Mount and received them 3 days later...awesome! Im one happy customer. Came complete w everything I needed and installation was simple and fast. Two thumbs up!!
Keo
12/31/2014
Kelly S. at etrailer was very professional and helpful when I placed my order on a new Blue Ox Diamond gooseneck hitch. Kelli S. checked the stock of my hitch and informed me that it was not in stock, then Kelli went one step further and contacted Blue Ox directly while I was on the phone to get information immediately as to when it will be available, I was looking at an arrival date of two weeks and Kelli just informed me that I will see the product by the end of this week,,,, thats a week sooner then I expected. Good products & Great service is what keeps me coming back for all my needs! Thank you Kelli S. & etrailer!
Shaun
12/31/2014
Very fast shipment. I do think the carton should have had packing paper in it so it wasnt flopping around, but the item is in good condition. I would buy from this company again. Thank you.
Shirley
12/31/2014
If youre a do-it-yourselfer, etrailer has a great selection, the videos are great, and the PDF install files are great to look at before you get involved, and the prices are fair.
Steven
12/31/2014
I found these ordered pieces at another retailer for less, but since I found your install video helpful and informative that was the reason why I purchased from etrailer. Plus the fact that you had personalized info for the Focus ST available. Good videos are not easy to make and it will help me when it comes time to installing the wiring. Hopefully I can locate a Focus ST hitch install video just so I can watch and be per-prepared.
Bryan
12/30/2014
Great prices, packaged very well, and fast shipping.
Ed
12/30/2014
Have ordered several times from etrailer. Each time have received excellent service and high quality products with zero problems. Have had contact with customer service on one product prior to order and Rep was courteous, helpful and knowledgeable . Last order was a DZ tailgate assist unit. Received promptly and correctly. I have nothing but good experiences to report.
Ken
12/30/2014
My item shipped on time, was delivered in time for Christmas and was of very good quality. I would shop on etrailer.com in the future!
Mary Lynn
12/30/2014
Etrailer.com is the best. Every time I have needed anything from them it has turned out perfect. Good communication, great customer service. Could not be happier!! Thank you!!!!!
Russell
12/30/2014
Came quickly. OEM design sucks but will work as a deterant.
Thomas
12/30/2014
Item arrive in good time, was pleased with when opened at Christmas time, have tried it out with a battery- would like to use it in the camper when the weather gets warmer.
Bruce
12/29/2014
Everything looks great. Purchased hitch lock for replacing the nut and bolt on a personal doors mullions.We have been having trouble with people removing the the nut and bolt and not replacing. Problem solved. Thank you very much
Carl
12/29/2014
the young lady was very nice on the phone. And very knowledgeable of the product. Fast and easy transaction. Thanks etrailer I will be back.
David
12/29/2014
I have ordered twice,now, from etrailer, and both times the services was excellent, the inventory was there and the prices were better than I was receiving.
Dennis
12/29/2014
My experience with e trailer has been absolutely excellent, The help I got was great and much appreciated, the staff I dealt with were prompt, they knew exactly what I wanted, and mailed my parts immediately. Thanks again.
Don
12/29/2014
Excellent process. Video was the main reason for ordering. Meet all my needs. Mechanically sound skills, but my electrical skills suffer. Great application of parts and media.
Eric
12/29/2014
Ordering was easy!, I first called etrailer to double check if a product was instock, I spoke with a guy name Mark, he was very polite and professional. Kudos for Mark!!! I made the order the same day, and it arrived in 3 day wow talk about fast delivery, havent tried out the topline 3 bike carrier yet due to back injury from mountain biking. :
Ignacio
12/29/2014
Received order in full promptly with no issues. The gift recipient was pleased.
Jim
12/29/2014
very good compangy
Joelle
12/29/2014
The ordering was simple and finding the things I needed was without hassle. Placed the order the night before and shipped the next day. Good service so far. Very Pleased.
Mark
12/29/2014
Parts are well priced, shipped when told and received when told. Great customer service. I have already referred you guys to my friends. Good quality parts, thank you.
Ray
12/29/2014
By far Etrailer is the very best company that I have dealt with for vast variety of vehicle products. Products are as described and shipping is always on time if not before estimated time of delivery. Follow up email of delivery or product is always sent, couldnt recommend this company more for all of your vehicle needs. Excellent service!
Steve
12/29/2014
I like shopping from etrailer due to the high quality parts and the great how to videos.
Steve C
12/29/2014
Hitch and wiring arrived as described within a week. Thanks for the Forester installation video. Will let you know if any issues arise in installation.
Trent
12/29/2014
Nice web site easy to maneuver around great ion of products. Also helpful was the installation diagrams and pictures of customers results after the installation.All which gave me confidence in purchasing and deciding on what to purchase. I also like the speed of processing the order,which i purchased on Sunday morning and was shipped within hours.
Eric
12/28/2014
E-Trailer is always quick to fill my order and get it to me as soon as possible. Their products are high quality you can depend on. When no one else seems to have what I need, E-Trailer seems to always have it. Thanks E-Trailer, James L.
James
12/28/2014
Pat C made sure my order was corrected and shipped. It wouldnt have happened without her help. Thank you Pat.............
James L
12/28/2014
so far no problems i would recommend etrailer to my friends
Mark
12/28/2014
I got this convert-a-ball for Xmas and really like it. Should of ask for this a long time ago. Good price and etrailer site was very easy to order from. Highly recommend these folks they got everything you need when it comes to towing. Thanks!
Ronald
12/28/2014
The hitch arrived quickly and undamaged. Finally had a chance to install the 5th wheel rails and gooseneck plate. Installation was pretty easy with the exception of the bolt backer plates and nuts on the top side of the frame rail under the bed. Clearances are really tight and it is difficult to tighten the carriage bolts. No room for socket, had to use ratcheting combination wrench. Install a success. Had to cut bed liner to allow access to hitch rails.
Bernard
12/27/2014
Great buying experience, fast shipping, Happy with the enclosed trailer spare tire holder.
John
12/27/2014
Great prices. Cheap Shipping. Great Value.
Larry
12/27/2014
As always, Etrailor customer service is outstanding, there was a problem with my Visa card after I moved, Katie answered the phone when I called and within minutes she was able to make all of the necessary changes. While doing this she also verified that I did indeed order the correct equipment for my truck.
Ron
12/27/2014
Tommy and Dana where very helpful thank you staying on top of my order
Derril
12/26/2014
Good place to shop. Easy to use and I like the free shipping.
Hal
12/26/2014
Excellent Service, fast shipping to Canada, product description was exactly as described,,,very pleased with purchase. THANK-YOU
Jacqueline
12/26/2014
This was a wonderful shopping experience. Things are easy to find on the website, ion is great, free shipping is a big plus for me and I am very surprised that my order was shipped so quickly, a few hours after ordering it. I would certainly order again and recommend etrailer to a friend.
Lawrence
12/26/2014
You sent me exactly what I ordered. The package arrived in only 2 days, way faster than I had expected for free shipping. Thank you. Im very happy with my purchase and with your service.
Mark
12/26/2014
Ricky S was most helpful in assisting me to change my order and arrange for the shipping solution that will get the hitch to me in time for my trip.
Victoria
12/26/2014
I am very satisfied with the product trailer hitchand service I received. Customer service even called me to confirm an item in question. I received my shipment within 4 days during the Christmas shopping season.
Colin
12/25/2014
Hitch covers received in a very timely manner. They look great and are as described online. Shopping experience with trailer has been excellent. I would recommend.
Bob
12/24/2014
etrailer is the absolute best experience ! Great products and service !
Gary
12/24/2014
Thanks guys great communication look forward to using you in future
Lynn
12/24/2014
Nice web site, good pictures and product descriptions, easy to navigate. First time here, found what I was looking for and ordered it. Nice order follow up e-mail with shipping tracking information. Overall a great customer experience. Im sure I will be back.
Mark
12/24/2014
Vince at customer service was very helpful. The racks shipped right away and I received them a few days later.
Mark
12/24/2014
Etrailer has everything you need. Their easy to use website has specifications and different variations for the certain product your looking for. Fast order processing and shipping got my order to me sooner than expected.
Michael
12/24/2014
Good Description also Fast Service with helpful custom service too.
Randy
12/24/2014
Excellent customer service. Products exactly what we were looking for. Fast delivery. Wonderful experience.
Renee L
12/24/2014
Great experience, Michelle was very helpful as she advised me on the type of hitch to get for my Volvo. She also explained to me the free installation since Im a local customer and asnwered all my questions. The website is very helpful and I used it to research before I called. Overall, great experience so far, looking forward to the installation in a week. Thank you!
Richard
12/24/2014
MOST EXCELLENT. I had been planning this for a while. etrailer is definitely a 1 stop shopping source. They found a mistake I made an corrected it within a very few minutes. I HIGHLY recommend them!
Brian
12/23/2014
etrailer had what I was looking for at the right price. Wayne, provided the best customer service of this years online shopping. 5 stars to etrailer.
Eddie
12/23/2014
Awesome sellers!!!!!!
Eugene
12/23/2014
Exactly what I needed. I have been looking for this for a long time and not even Thule could point me in the right direction. Very reasonably priced, and got it delivered right on time. Cant ask for more.
Francisco
12/23/2014
This was my second order from etrailer. The order process, the communications about the order, and very prompt shipping will have me looking to etrailer first for my RV needs.
Jeffrey
12/23/2014
Excellent to deal with, Steven was a great deal of help. I would give this company 5 STARS
Jerome
12/23/2014
Very good service, fast delivery. I think this is the best place to shop in the internet.
Mario
12/23/2014
It was so easy and free shipping too.
Mike
12/23/2014
Very easy to do business with. Simple to place an order and product arrived quickly
Mike
12/23/2014
Thanks for our shipping,i am happy i probablely buy again.excuse my english,i speak french
Remi
12/23/2014
The process was simple and received my shipment in a couple of days. I was not expecting the order so quick due to the Christmas holiday season. I was impresssed with my order the tires look great. I will be putting them on a light trailer to haul my motorcycle. I am planning to buy a spare prior to hauling my motorcycle from North Carolina to Daytona Beach in March. I had been looking for a bias tread that could be durable with the load capacity of 1650 lbs.
Rex H.
12/23/2014
I like the product and it got here before the 3 days!! Product was good quality!
Sheri
12/23/2014
The website was very easy to navigate and I love how quick the process is. I placed my order late in the evening and its ready to be picked up early the next morning.
Stacey
12/23/2014
Good experience
Thomas
12/23/2014
katie d was outstanding, very cooperative.
Tom
12/23/2014
I ordered and two hours later the product was shipped. Excellent service!
Vaughn
12/23/2014
This is the second time I order something from Etrailer.com . The 1st time I ordered a brake controler for my f150. And it arrived in a couple of days, no issues no problems. Well see how it goes with the Anderson levelers I ordered tonight.
Alfonso
12/22/2014
Great service
Chris
12/22/2014
This is our second experience with ordering from e trailer and one of the things we ordered was not in stock and was on back order which was appreciated. Their customer service called us promptly and and offered us the choice of a refund or to wait for it to be shipped and told us how long it would take to get in. This was greatly appreciated, although we were in no hurry for the item we chose to wait for the item. The other item arrived within promptly within a couple of days of ordering. It was a great experience overall!
Christopher
12/22/2014
Easy ordering Fast shipping.
Daniel
12/22/2014
Order was was promptly sent and received with no issues. Thank you for your help as always.
Darrel
12/22/2014
Excellent customer service and very fast delivery. Used your services twice
Jim
12/22/2014
Very happy. I found everything I was looking for to rehab our old boat trailer. I screwed up and ordered the wrong wheels and tires when the trailer was in the paint booth. Lexus was VERY helpful. Sent me out new UPS labels and helped me sort out the new wheels. She knew how to measure the bolt patters and was very knowledgeable. The only bummer was the cost of getting the incorrect wheels back ... but it was my mistake. So yes I will be ordering again. In the mean time take care of Lexus. Shes worth every penny. I used to have my own e-commerce store and know how difficult it is to find good people.Cheers.
Kurt
12/22/2014
This is the third order with etrailer since getting a boat trailer in need of work in April. My orders have been filled promptly, often the same day. The deliveries have arrived on time and in good shape. The prices have been very competitive. This company has been a pleasure to do business with.
Michael
12/22/2014
Im always impressed to find a company that prides itself on customer service and has representatives who speak English as a first language. Thank you for your service.
Paul
12/22/2014
I have no complaints at all I was very happy you had my part Ford dealer wanted $34.50 ea. but from you I got them for $6.08
Ron
12/22/2014
Received my part today, fits like a glove. Never had time to try the light, but I think itll work. Thanks!!!! Have a safe and happy holidays!!!
Ron
12/22/2014
Glad I found you on the web. I have bought several items, and had a great experience each time. A special thanks to Lexus G. Merry Christmas & Happy New Year Thanks Tom
Thomas
12/22/2014
Great service and parts availability
Thomas
12/22/2014
I have not installed the hardware, as yet, but the harness and all look to be of excellent quality. The construction provides for reliable protection from the elements where parts of the wiring or joined. I expect it to be reliable. I am impressed with the customer service provided, there was a problem with filling my complete order, and I received an email, followed by a phone call. Being advised of this concern I opted to just wait until January since I would be busy during Christmas, anyway. But the representative advised me that she could manage the situation and get it to me on time, and she did, 4 days earlier than expected. I received a second email with the tracking information. Altogether I was contacted, without making any inquiries, 3 times by real people. Excellent service was experienced.
Thomas
12/22/2014
Fast shipping, great product
Timothy
12/22/2014
Very impressed. Not only was it very easy to place my order online, but when I inadvertantly ordered the wrong part I recieved a call to let me know and it was all straightened out in seconds. Great experience.
Timothy
12/22/2014
Was a great experience,Jean P helped so much with a problem I had and made it seem like it was no problem at all THANKS SO MUCH
Wade
12/22/2014
Great customer service, fast shipping, and very helpful web site. I really like they include details on their products, such as how to measure rim bolt patterns without having to remove the wheel. I felt their prices were very competitive and the free shipping offer for a rim and tire combo rocked! I will definitely be back for my next trailering purchase.
Doug
12/21/2014
Bought this truck hitch to beef up my hauling capacity: Curt Trailer Hitch Receiver - Custom Fit - Class IV It’s a really nice hitch and looks good on the truck, but bolt right on is stretching it a little. It does sort of fit. The holes are about where they belong. With some prying and clamping to get the holes to line up, we managed to bolt it right on. As usual, etrailer did their part in getting me the order on time but they might want to alert buyers on this hitch.
Douglas
12/21/2014
it was great to speak to a english speaking person . No audio ,fake person ,,, areal live American !!! very cool !! also very helpful !!
James
12/21/2014
Great job folks! All items exactly as described, in good new condition, shipped in proper packaging, expediently and a good price. Thanks
Norman
12/21/2014
The price was good, and the service cannot be surpassed. Having ordered the trailer hitch from etrailer.com has proven to be a great experience.
Paul
12/21/2014
I always have a wonderful experience with these folks. Whenever I ask a question weather technical or not they always get right back to me with the necessary information helping me to make my decision. The right choice is always of the utmost importance to them. The shipping is usually always right away and very fast. Thank all of you @ e-trailer.com. you are very much always appreciated by me. I truly have no idea how e-trailer could be improved.
Richard
12/21/2014
I have purchased from you in the past and have been pleased with the experience. Your web site is easy to navigate and you always ship promptly. PayPal makes for an easy quick method of payment. Thank you
Eloise
12/20/2014
Great customer service. Great prices. Ridiculously FAST responses to issues, queries or hiccups regarding shipments and/or merchandise availability. I cant wait for my parts to arrive.
Frank
12/20/2014
Great help finding the right hitch and friendly service!
Freddy
12/20/2014
Just ordered maybe 3 hrs ago and George informed me that my order had shipped already.That is FAST service.Thank you.
Gordon
12/20/2014
Great service, ordered on week end on email, received mid week. Wish Uhaul was as prompt with the hitch ordered two weeks ago and still waiting. Jim from CT.
James
12/20/2014
super nice voice at the order desk. knows how to speak and be understood, has the product information at hand very pleased with service.
Jim
12/20/2014
The experience was very positive. Found what I was looking for easily. The ordering process was simple and my order was processed quickly. I would do business with etrailer.com again without hesitation.
John
12/20/2014
Fast delivery. Looks just what I wanted. Now will it last.
Joseph
12/20/2014
Cathy was awesome! I called several times and she was most helpful. She is a great employee and represents your company well. Thank you Cathy!
Marcus
12/20/2014
Placed an order for a hitch for a Mazda 3 plus a bike rack. It seems that there is a live person checking online orders before they ship, as I received a call next day and the salesperson told me that the bike rack I picked wont work with my hitch. I was able to cancel that order and pick the right items the second time. Installation was relatively easy even for 1 person, and the fit was tight but everything lined up. One of the nuts was the wrong size, but a trip to a local hardware store and $0.25 later I was all set. Im very happy with the purchase and the service received.
Mariusz
12/20/2014
great price very quick service glad i found your web site.only two hours after my purchase got email that my parts were on thee way. Thanks
Michael
12/20/2014
This order was the easiest order I have ever made and was shipped fast, will use etrailer for all my trailer parts from now on
Steven
12/20/2014
The chains were received way sooner than I expected. And they came showing built with quality though I have not used them yet. Before I will go on to my road trip, I tried the chains on my vehicle and had concern that they might be a bit long for my tires. I contacted customer service, and got great help from Dana. She is so responsive, helpful and knowledgeable, answering all my questions and even contacted manufacturer to get me satisfactory solutions. It has been a great on-line shopping experience. Thank you Dana and etrailer.com
Chongzhen
12/19/2014
Fair price and free shipping. Thats hard to beat
Gary
12/19/2014
Very easy to use online ordering system matched with real person customer service. I really appreciate the help and felt very much at home when talking to Renee. Youve just gained a new customer for my RV/Trailering needs. Thanks again!!
Gerardo
12/19/2014
Service was Great
Greg
12/19/2014
Excellent place to shop & cant beat the prices!!! Arrived quickly and was as described....
Jim
12/19/2014
I am very happy with my leveling jacks from you..They were shipped out fast and got to me fast..They were nicely packaged and they look to be very well made..I have no doubt, they will work very nicely on my RV...Thanks
John
12/19/2014
My order was easily place and the products up to my expectations, when needed customer service was very corteous and respectful. Very good business
Josina
12/19/2014
Very easy to order and reasonably priced.
Larry
12/19/2014
I am very happy to have found Etrailer..com. The information and videos on bike racks made it easy to choose one that fits my needs, and at a price that I could afford. When I called Customer Service with questions, the staff there was not only friendly and courteous, but very helpful. Once I placed the order online, a friendly email was quickly sent stating the my order had shipped. Since I placed the order on Friday afternoon, I really didnt expect it to ship before Monday. Thanks, for the quick response and helping me to get this by Christmas. Merry Christmas and keep up the good work.
Lee
12/19/2014
I ordered my extension harness on Monday and received it on Thursday. I installed it today Friday and it was a simple installation. I read the online instructions and watched the video. Very pleased with the product and service. Very good company to do business with.
Lester
12/19/2014
first time ever to order at etrailer. Im blown away to be honest. Great prices, really polite and friendly customer service thank you Juanita and my biggest concern - that the order may not arrive in time - is no longer an issue as I had a notice telling me it has shipped within a couple hours of placing it! Will definitely be back! Thank you!!!
Nicola
12/19/2014
I am auto mechanically challenged. I called a few companies that made me feel inferior. However, Kelly S. and e trailer guided me through the process with respect and kindness. Thank You.
Rick
12/19/2014
I was pleaseed with the way Renee helped me with my order thank you
Robert
12/19/2014
Less expensive than ordering direct from Roadmaster or Blue Ox. Shipped same day as ordered. Great experience.
Sherri
12/19/2014
Very informative. They were able to answer questions the manufacturer wasnt able to answer!
Aj
12/18/2014
George, thank you for an awsome experience!! It is so refreshing to do business with a company that really cares about the customer, and delivers exceptional service in every aspect. I will definetely recommend you to anyone. Again, thank you.
Arthur
12/18/2014
i was looking for a set of high quality snow chains and etrailer was the only site I found that could provide a set that fit my Toyota. Ive shopped for towing accessories on etrailer in the past and find their service to be excellent in every way.
Birgit
12/18/2014
My purchase was extremely smooth. Shipment was fast, very fast. Products were of great quality and exactly what I ordered. Great experience.
Carroll
12/18/2014
Ordered a Hitchmate Tirestep. The item was shipped out fast and I received it in two days! Thanks for the super quick service. Cant give comments on use until after Christmas supposed to be a gift from the wife.
Chris
12/18/2014
Customer Service was amazing. They care and communicate with you. I would recommend them to anyone. You dont get service like this anymore.
David
12/18/2014
Outstanding service and well priced goods. l have recommended your company to a friend who owns Classic Mustangs on Vancouver Island B.C. Canada. Im going to be showing him the licence plate brake light surround frame...you might sell a few of these as there are tons of older cars and hot rod owners who would think of these as a huge safety factor.
Dennis
12/18/2014
Received the trailer in a timely fashion. Followed the directions supplied - no problems. Everything went together with no problems. Seems to be the perfect trailer for a Florida planed community where you cannot have anything outside of the garage. Just need the registration and then we are off kayaking once again. Just getting to old to put them on a roof rack. The Trailer is perfect.
Donna
12/18/2014
Etrailer has their act together! Each time Ive bought items from them the experience has been flawless. Never had a problem but I suspect they will handle problems in the same manner. Great Company!
Gary
12/18/2014
This is the first purchace from your company and it was a good experience.I bought an electric toungue jack for my camper I ordered on tue.afternoon and got it on thur. about noon. Very fast service. Product came in in good condition. I havent installed yet but feel confident that it will work just fine.
Jim
12/18/2014
Wonderful! My interaction with different members of the staff has been first rate. The product we received is top of the line and complete. We had to wait on a backordered piece but they stayed in touch, letting me know what was going on and then when I could expect delivery.
Joe
12/18/2014
I have been very satisfied with my experience ordering from etrailer.com. I had originally ordered online. I received a call from customer service telling me parts were not in Stock & could not be shipped as soon as I needed them. They even suggested using a competitor! A couple of days later I decided on a different part number & called. Nik M. set it up to be drop shipped from factory. I received product 4 days later at my door! Very impressed with service live person!...unusual these days!
Mark
12/18/2014
Found what I needed
Philip
12/18/2014
The transaction went flawless. Quality products
Richard
12/18/2014
Thats Fast ! I ordered a Blue Ox base plate , Patriot Braking System, and wiring harness. Tues 11:30 PM and received it Thurs 1:00 PM. I was expecting it in a week. Great web site, easy to navigate. Well done. And $600 Dollars less than a quote locally .
Sam
12/18/2014
I have always been really pleased with any purchase i have made at Etrailer. The customer service is outstanding and the shipping fair and quick.
Toni
12/18/2014
I just ordered the trailer hitch and if its as good as the service at etrailer it will be a good one. Vince was very helpful and informative.
Cappy
12/17/2014
So far it has been a very good experience. Thew product was easy to find and your selection was excellent, the best I have found. Thew price is fair and the time of shipping extremely fast. It is in town now ans will be delivered today. Great company.
David
12/17/2014
This is my second hitch that I have purchased from your site. Both hitches where for Honda CIVICs. The first one was for my car so I can haul mountain bikes. I ride with my son so I got a hitch for his Honda for Christmas. The videos have been very helpful and the hitches have been very easy to install. I would definitely recommend your company to a friend and I have. Ordering is very easy, the pricing is great, and I like the fact that you pay for the shipping.
David
12/17/2014
This is the only way to shop for anything trailer or towing related. Fast and knowledgeable. Cant say enough about the value either. My purchase was 55 cheaper than a local specialist.
Doug
12/17/2014
Great products and very quick shipping. A great copmany.
Jeff
12/17/2014
Fast Shipping, had exactly what i needed at a fair price.
Jeremy
12/17/2014
I am extremely well pleased with your company. I completed an order on line last night and this afternoon I realized I did not need 2 items that I ordered. I called and was pleased to talk to someone within less than 1 minute. The rep handled my request fast and professionally in a very short time. I would say this customer service is the best I have experienced in years!!! If you can track whom handled my order on the phone today please give him an accommodation. I think his name was Nick?
John
12/17/2014
Excellent Service
Judith
12/17/2014
Rene was very helpful in answering my questions and taking my order. Web site is easy to navigate and understand thank you again
Keith
12/17/2014
Very fast delivery. Everything was in good shape when it arrived. Im very pleased with etrailer so far. Have been ordering quite a bit of stuff, and Im not done yet.
Kenneth
12/17/2014
Very pleased with etrailer, they offer quality products at competitive prices and their service is the best. Ive recommended them to my friends and a few campers that Ive met in my travels.
Larry
12/17/2014
Great experience. Quick delivery and exactly as described. Easy install.
Mark
12/17/2014
Ordering was easy. Technical support was very good and prompt. I ordered the parts needed and they were at my door by the second day. A great place to work with.
Mark
12/17/2014
Super Fast Shipping. Easy to Navigate Website with great installation videos.
Mark
12/17/2014
Great item and fast shipping. I highly recommend. Thanks, Matt
Matthew
12/17/2014
I had a small problem where the price in my cart didnt match the product display page but it was quickly resolved when I called you directly. Not a big deal and the great service I got from everyone I talked to more than made up for it. Id also just like to say that I love all the detailed product content on your site. I will definitely come here first before buying anything for car again.
Peter
12/17/2014
Bought a Trailer Valet. Took almost 24 hours to arrive, with free shipping. Fifteen minute installation. Now I can get the cruiser in and out of the storage building. I wish this item had been my idea.
Roger
12/17/2014
My fifth hitch purchase from trailer. Always good selection of brands helpful video and Quick shipment.
Gary
12/16/2014
Ive been lucky - since I purchased them it has not snowed enough to use them, but Ive installed them and do believe it will do the job. Hopefully I will not need them this year.
James
12/16/2014
Very impressed with prompt, accurate, personal followup. Great resource for product/installation info and recommendations. Really, the best service I know of in any market. I wish backordered item was listed as such on the web site - I found out the day after my order was made. Could be the mfr did not inform eTrailer promptly.
Jeffrey
12/16/2014
Ordering was fast and easy. Received a follow-up phone call within five hours of ordering. Also received email confirmation is looking forward to getting my order.
Mark
12/16/2014
I had a great experience with Mark & etrailer! Great products & great people. The product quality was excellent trailer wheels & accessories, & the delivery was as promised. I would shop again with etrailer.
Ronnie
12/16/2014
This is one awesome place to shop for trailer related things. But they have more than just trailer related items, best Ive found on the web. I will be a return customer forever. TS
Todd
12/16/2014
Fast shipping. Great prices. Thanks!!
William
12/16/2014
Site easy to use Quick response
Donald
12/15/2014
products are good, shipments are fast, prices are much better than where I live. Good place to buy trailer parts.
Ernie
12/15/2014
Ordered Maxx Lift late wednesday night. Received late Monday. Unpacked Tuesday. Major part was missing. The package was damaged in shipping and evidently some things had fallen out. Contacted etrailer. The damaged one was picked up wednesday and the new one was delivered Thursday afternoon. Etrailer is customer friendly and dependable. Slam fast too.
Fred J
12/15/2014
I found the Etrailer people to be very professionnal. They were very attentive to my needs I received my package rapidely and it was exacltly as ordered. Thanks
Jean Luc
12/15/2014
easy to install 2009 Titan
Juanito
12/15/2014
Amazing operation. Ordered my two items on Saturday and they shipped immediately. Arrived at my house on Monday two days later - with their free shipping and during the Christmas rush! These guys must use Santas elfs. Very happy with the products and were exactly what I expected. I will definitely use etrailer.com again.
Kenneth A
12/15/2014
Unbelievably fast shipping. Received shipping and tracking information less than six hours after ordering. Package arrived on time. Great service.
Mark
12/15/2014
Excellent service, best price about 65 of local retail. no shipping and no tax. Delivery was about 4 days sooner than I expected before ordering. My back will be saved now!! Thanks
Mayo
12/15/2014
I spent the better part of a year looking for a break away battery box for my 1992 Sun Downer Horse Trailer. Then one day by chance I found e trailer on Google. The battery box was the correct box and the price was wonderful. Im so grateful that I found e trailer. Thank you so much!
Michal
12/15/2014
Received both orders very quickly. The products received were as depicted. I am very happy with the floor mats and the spare tire cover was easy to install and looks great!
Patrick
12/15/2014
Exceptional Custer service!!! Will use etrailer in the future. Thanks for a great online shopping experience.
Richard
12/15/2014
the woman I talk with knew her stuff was a big help. her ext is 325. thank you ext325
Roy
12/15/2014
The Velcro strips fit perfect and were easy to install and made my truxedo tarp like new again. E trailer is a great company to deal with and they ship out your parts lightning fast.
Scott
12/15/2014
Took a while for Curt to come out with a VW GTI 2015 receiver hitch, but worth the wait. Two guys, 14 minutes installed yes, we timed it!. Great service as always from etrailer.
Shaun
12/15/2014
Outstanding service n performance. UPDATE: Once again, Fast confirm on order, fast to UPS and fast arriving. . Everything in great shape, too. They helped make my Christmas merry and New Year start good. Thanks etrailer!!!
Eugene
12/14/2014
Everything was great
Greg
12/14/2014
very good
Tom
12/14/2014
My first contact was by phone, I spoke with JAN and told her what I wanted to do and asked her for advice, Jan asked a few questions and told me what part numbers would best fit my need. We spoke a few minets and she gave me advice on installation, she spoke like an engineer not an order taker. I told JAN I would get back to her . I called several times over a few weeks and JAN was never available so I placed an order 103149283 with RICHI.
Bob
12/13/2014
So far Im very impressed! Vince, who took my call, was professional and friendly. I didnt even have to wait on hold once. Thanks!
Carolyn
12/13/2014
Installed the back-up camera on my 2015 Ford 350 long bed exactly as all the videos and directions said. Didnt work. Heads up for 2015 owners. Shaved about 1/16 to 1/8 from the t-connect unit until it clicked. Then it worked perfect. Tried it on my travel trailer and I was exactly under the hitch, first time. Love it. Thing I love about e-trailer is they sign their e-mails with a name of a real person to contact. Keep you informed with whats going on. How many businesses do that?
David
12/13/2014
Great place to shop thank you. Will shop again.
Jerry
12/13/2014
Great service. Part was exact fit. High quality. Very fast shipping. UPDATE: Best company to buy trailer parts from period. Great prices. Was able to find bearings by the measurements on web site. Everything fit perfect. Fast shipping. Glad I found them on the web.
John
12/13/2014
I had a problem with order confrmation ,so I called Etrailer and I think I spoke to a lady called Kristie, who took care of the problem right away.
John
12/13/2014
I received the hitch and additional components very quickly and in excellent condition. The videos and instructions were great. Easy to install. A great overall experience.
Jonathan
12/13/2014
Without Exaggerating. Working with Etrailer and there technicians on the phone has been truly the best buying experience I have ever had. This is my 2nd purchase from Etrailer and I hope I find a reason to buy from you again.
Jonathan
12/13/2014
etrailer is the best. I shop Amazon a lot but not for trailer or recreation parts. etrailer has an easy web site and great communication about your order. They carry good quality products and are priced competitive.
Steve
12/13/2014
Awesome service. Quick turn around. Quality item
Corie
12/12/2014
Shipped to me right away. No problems whatsoever. Exactly what I ordered and the installation video on the website helped make installation a breeze. Am going to mention this to all my friends for sure. Great people to do business with!
David
12/12/2014
Great experience, shopping at etrailer was easy and fast.
Dennis
12/12/2014
Excellent service.
Jon
12/12/2014
Great experience fast service.
Kaela
12/12/2014
I always had a lot of trust in Camping world, but Etrailer Is where Ill be checking for prices, because they saved me $150. Thanks
Les
12/12/2014
I placed my order and the etrailer associate said that she couldnt give me a firm delivery date but would research the part and call me with a firm date. She did and my order arrived as scheduled. No hassle and no problems. Good service.
Nelson
12/12/2014
Great people, great service at a fair price.
Richard
12/12/2014
Excellent! The website, how to and info vids, product and price, quick shipping. Everything...Excellent!
Rob
12/12/2014
Always a good experience dealing with etrailer. Great ion of quality items. If a problem should arise, it will be taken care of promptly.
David
12/11/2014
Great experience with buying over the phone
James
12/11/2014
I ordered Xtc 2 Cross Country 2 Or 1-1/4 Receiver and had it shipped 3-5 days. Not only did it arrive in the time stated, it was easy to put together and very easy to use. Hands down a very good product.
Robert
12/11/2014
very very pleased I ordered on 12 -9-14 receiver it on 12-11 14 and this was free shipping its well built it dose what it is suppose to do
Steve
12/11/2014
I thought the ordering process was helpful, clear and fast Thank you
A James
12/10/2014
Fantastic. You cant go wrong with eTrailer.com!
Ben
12/10/2014
Awesome, accurate service and great prices on high quality products! Gotta love that.
Carole
12/10/2014
as always a very good experience , what i needed when i needed it
Freddie
12/10/2014
Great site, helpful. I received my hitch and mount promptly .
Gary
12/10/2014
The hitch was easy to instal however you DO need help. It took us aprox 45 minutes to instal and it was just like the video only not as fast for us.
James
12/10/2014
I was pleased with the response I received from Zach, the individual who took my call. He was knowledgeable and helpful with my request.
John
12/10/2014
Second time I have bought from etrailer. This time I bought tire covers for our cargo trailer. Ive bought many covers similar to these over the years but never had this brand Camco and they look good. Quality is as good and probably better than others Ive had. Time and Texas summer sun will tell. Like the buckle strap instead of bungie cords. Good service, prompt delivery, correct size. Great customer service and accurate order tracking. Im sure Ill be back.
Ken
12/10/2014
EZ ordering Fast shipping Overall great experience
Larry
12/10/2014
I love etrailer for all of my truck and trailer needs! Fast shipping, cheapest prices, quality products! i just ordered the B-lites for a gift. The box was huge but the lights were not damaged at all.
Lee
12/10/2014
Fast service, good price, excellent overall.
Lorne
12/10/2014
No more shopping for parts at sears, Hello e trailer. Had just what I was looking for at half the cost from sears. Rating 5 stars from the phone order to delivery Thanks Judy
Michael
12/10/2014
I have to say I am impressed with this company. They said what they would do and then did it with no haste. I placed my order on a Friday and received it on Monday. All I can say is Great service, great prices and wonderful people working their magic. Thank You
Robert
12/10/2014
Your website is easy to use, the product ships in a timely matter. The only negative is you dont have place for PO number and no packing slip was included with items when they arrived.
Angie
12/9/2014
It was easy to shop. The products are as they are represented and the shipping was free. It only took 5 days from the time that it was shipped until I received it, even in a small town in Iowa. Also, there was a weekend in the middle.. If you see what you want, this is the place to get it. The prices are VERY competitive.
Arthur
12/9/2014
Three calls/orders with I believe Tommy, Debbie, and Kristie over the past couple months. All 3 were EXCELLENT! Got everything and went as smooth as could anyone could ask. Yall run a good ship, well managed.
Bobby
12/9/2014
I placed my order with Lexus G. and it was super easy! She was very nice, knowledgeable, and very willing to help. She discussed my shipping options and helped make the right choice within my budget so I could get my parts in the shortest amount of time. Overall it was an excellent experience and I will definitely contact Lexus again in the future for my trailer parts needs.
Brian
12/9/2014
received hitch yesterday. laid all the parts out, read the instructions. looked under the vehicle with instruction. this morning backed the car up on some blocks. enlarged rear hole in box frame, snaked backing plate & carriage bolt up into box frame. this snake tool or wire is ingenious. lifted hitch assy. with small floor jack and bolted it in. this process was completed in 1 hr. clean looking you dont even notice it. the fit is tight. Im 100 satisfied.
Denis
12/9/2014
The Roadmaster baseplate was delivered less than a week after we ordered it. It is exactly as advertised. What more could one ask?
Franklin
12/9/2014
I live in the deep south and know nothing about tire chains. Because Ill be driving to Pennsylvania in January, I called etrailer to get advice on what to buy for my 4x4 F-150. The representative was very helpful, and I was impressed by the fact that she offered to email to me several different choices appropriate for my truck so that I could study the choices before making any decision. No hard-sell tactics. The ordering process was straightforward and painless. Just got an email telling me my chains have been shipped.
Ira
12/9/2014
I had a very positive experience with Etrailer.com. Their customer service was very accommodating with a last minute ship to location change.the product arrived on time and as described. I would strongly recommend them.
James
12/9/2014
Item shipped almost as soon as it was ordered, email verification sent immediately
James
12/9/2014
Ive bought a few things from etrailer.com before and have always been impressed.
Jared
12/9/2014
Customer Service is the top priority with etrailer.com !!!!! I was astounded when I listened to a voice message letting me know my shipment was backlogged. Sure I could have found out via email, but they took the time to call me. Excellent!
Jimmy
12/9/2014
Well, I gotta say I love etrailer. You have helped me make my trailer beautiful and it was a lot of work. I stripped it, threw the old lights and trailer jack in the trash, ordered new lights and trailer jack from you, wire brushed it, cleaned it, filled the craters with thickened epoxy, primed it, painted it, installed all the new lights, soldered the wires, shrink wrapped the connections, then covered them in liquid electrical tape. My trailer is beautiful, better than new. I will be a etrailer customer for life. And I will send you photos of my beautiful trailer. Hell yes, I would recommend etrailer to a friend. Im a freelance writer who has published stories in a variety of publications. I am shopping my story about trailer love out there and if I sell it, I am sure to include etrailer as my favorite source for parts. Thanks for helping me with my trailer, I love it. And when you love your trailer, your trailer loves you back.
Joe
12/9/2014
You guys are the best This is my second experience with your company and it has all been good. When my last order Thule bike rack was delivered 2 days after placing the order I discovered that there was a small plastic part that was broken on the bike rack. You contacted Thule and they must have mailed out the part the same day. I will definitely keep your company in my list of Favorites. Your customer service was great and Thule makes quality merchandise. How can I go wrong?
John
12/9/2014
hi, very happy with ordering and delivery.. thank you
Paul
12/9/2014
Melissa Y was very helpful she took my order and if I asked a ? She found out the answer Great place to shop
Ron
12/9/2014
Excellent service in all areas.
Tim
12/9/2014
seems to be great so far
Arthur
12/8/2014
Bought the chrome Tahoe license plate, very pleased with the quality of the plate. Very favorable buying experience, staff kept me updated throughout the entire order. Highly reccomend etrailer and will definitely be a return customer!
Benjamin
12/8/2014
GREAT PRICE, FAST SERVICE, HAVE BEEN LOOKING FOR THIS TYPE OF TIRE CHAINS FOR SOME HAVE NOT RECEIVED THEM YET AND HOPE I DONT NEED THEM THIS WINTER BUT I HAVE ALLWAYS SAID ITS BETTER TO HAVE AND NOT NEED THEN NEED AND NOT HAVE..
Bill
12/8/2014
Pretty straightforward, easy to install. Only issue was brake and charge were switched. Once we flipped them, it worked fantastic. Nissan Pathfinder 2008.
Bj
12/8/2014
Excellent selection, wiring harness for honda pilot was perfect fit and Awesome price. Works perfect saved big time from honda dealer!
Chris
12/8/2014
ordered several items. All items seem to be top of the line. And easy to install, fast shipping I will buy from them again.
Clinton
12/8/2014
I ordered on Friday and received shipment the following Monday over Thanksgiving weekend. I am extremely pleased with the speed of this shipment. It is exactly what I needed. You have my permission to use my comments. You have a top rating for speed, service, and item ordered.
Howard
12/8/2014
Cathy T. was the representative that helped me with ordering my break control system over the phone. She was very helpful and diligently walked through each feature and part that best suited my needs. I also was very pleased to learn more about the products i had purchase. I will definitely inquire and purchase again with etrailer. Thank you Cathy and thank you etrailer
Jared
12/8/2014
Mirrors arrived three days after ordering with no damage or missing parts. Fit my truck perfectly just like the last two older model mirrors from cipa. Would recommend the slip on mirrors from cipa to anyone and would recommend etrailer also. Great price and service!!
Jay
12/8/2014
I ordered the hitch Thursday around noon and had it Friday. I installed it on Saturday morning and it took about 30 minutes. Just as stated on the web site.
Jerry
12/8/2014
call or e-mail they are fast, and very knowligeability of their products
Joe
12/8/2014
Karen was very helpful and very easy to work with. Great product knowledge, Im looking forward to getting the brackets, and hopefully, installation will go as smoothly as the video says.
Joseph
12/8/2014
YOUR STORE IS ONE OF THE BEST OUT THERE FOR ALL THE NEW ITEMS OUT AND THE WAY YOU TAKE CARE OF YOUR BUYERS.THANKS AGAIN FOR BEING OUT THERE WITH THE BEST PRODUCTS,AND CUSTOMER CARE.
Karl
12/8/2014
Great . Jan was terrific and very patience with me and also had a couple min to laugh with me , took time out to look in the computer to make sure I had the correct item I anted to order , overall nice experience thanks Jan at E / trailer
Margarita
12/8/2014
Better price than Home Depot, free shipping and easy and convenient website. Super fast shipping - I ordered on a Friday and should get the following Tuesday! Couldnt be happier!
Megan
12/8/2014
A great experience dealing with etrailer and Juanita.Great pricing and quick delivery. I would not hesitate to purchase again from etrailer and will recommend them to anyone looking for trailer supplies. Overall great customer service experience!
Patrick
12/8/2014
etrailers fine staff of friendly folks kept me abreast of the back-order status of the item I ordered. Despite the back-order, the receiver hitch step arrived in little more than a week after ordering. The product is of the highest quality, was easy to install, and easy to use. Do business with these fine Missouri folks with the greatest confidence.
Timothy
12/8/2014
great price and service. Good product knowledge
David
12/7/2014
With etrailer, what can I say, You just cant beat the prices and the prompt shipping/service. When I place an order it is usually shipped with in hours and often without shipping charges. Some time ago I purchased 4 tires from etrailer for my 5th wheel RV. While at my local RV dealer for repairs, a gentleman there made a statement about me not sparing any expense on tires. He ask me how much they cost, I told him the cost and that I got them at etrailer. He told me that they could not get them for that price.
Grace
12/7/2014
Ive used the site a few times. Very easy to use and every time Ive used etrailor they have always had what I needed.
John
12/7/2014
Shipping arrived within days, complete, and as described in website. No surprises. The best part of the buying experience with e-trailer has been their Installation videos. They are very well done. Simple to follow and with excellent view of step by step. I really appreciate the simplicity and explanations given. I am a returning client of e-trailer who has bought many parts over the last few years and was never disappointed by either quality of parts, their technical or sales services
Martin
12/7/2014
All I can say is, you people are the best. I always get better service and prices from you then anyone elseBar none… Thanks for being there when I need you! Forrest
Forrest
12/6/2014
eTrailer follows through with exactly what they publish, are superlative communicators, and very quick to ship/respond. Their pricing is good, their selection is broad, and their web pages answer every detail that I have needed. My time has value and my standards are high. This is my go to site. JC, Captain, US Navy
J
12/6/2014
I really appreciated the quick response and knowledgeable answers. I ordered my hitch and it arrived well packed and no issues. I would definitely recommend them!
Lance
12/6/2014
Great product and fast shipping!
Laurie
12/6/2014
Everything I wanted. High quality. Easy to install.
Max
12/6/2014
I have spent with etrailer this year and have talked with several different Ladies. I have nothing but praise for them and their knowledge. If dont have answer they find it. Every company that serves the public should have, in my opinion, personal that functions like etrailers. Thank you for ALL your help. ONE HAPPY CAMPER
Mel
12/6/2014
Shipped quickly and RA was provided for me to return the product I ordered by mistake. eTrailer always answers the phone quickly and answers questions right away.
Nicholas H.
12/6/2014
ordered late in the day...had overnite delivery the next day before noon free shipping. Perfect fit on the products I ordered.
Terry
12/6/2014
Wow! Best customer service ever! They sent shipping and tracking info immediately with easy click on links. Order was entered and shipped much faster than anticipated! Even was delivered earlier than expected. Will definitely use again and will tell friends. Finally a company that puts the customer in Customer Service!
Tim
12/6/2014
GREAT EXPERIENCE EACH TIME IVE ORDERED. MOST RECENT SHIPMENT ARRIVED REALLY FAST. GREAT COMPANY. THANKS!!!
Wise
12/6/2014
Service was excellent responsive & knowledgable. Well done!
Gary
12/5/2014
When I first put my order in I misunderstood the diagram and when I realized the mistake, I called, and very professionally the order was changed without making me feel foolish. Thank you for your patience. I got confirmation the same day that my order had been shipped. Thank You, Merry Christmas
Gary
12/5/2014
I am pleasantly surprised it shipped the same day as ordered. Thank you
Genaro
12/5/2014
Sales person very helpful, and knew the product , made the whole experience great. I would use you folks again !!!!
John
12/5/2014
I have purchased many items from in the past 10+ years. All with great quality, pricing and many times free shipping. And best of all FAST FAST shipping!
Kevin
12/5/2014
I was very impressed with the ease of ordering. My order shipped in a timely manner. Website is very user friendly. Will be ordering again and sharing this site with friends.
Kevin
12/5/2014
First off narrowing down the field of choices by using your make model and tire size was amazing! Then the very helpful description, and the great instructional videos. Made my choice simple. Last but not least your easy checkout and fast shipping? Thanks I will recommend you to friends and family, and youll be the first one I think about when looking for accessories.
Kristina
12/5/2014
I have shopped already two times with Etrailer and will continue to shop there. Products are great and there delivery is outstanding. a++ from me.
Sean
12/5/2014
Rapidly fufilled my order, order came exactly on time and everything was correct in the order. Cant ask for much more from an online retailer! Thanks!
Seth
12/5/2014
Great service, got the trailer light capsules exactly as ordered. And, got them a day earlier than expected. I would send a pic but not computer literate enough to do so.
Wayne
12/5/2014
First time buyer on etrailer.com. Shipping was prompt and delivered faster than expected. Item description was clear and I received what I expected.
Craig
12/4/2014
Everything went smoothly in my ordering and I will most defineily tell my friends how easy it was to order my order and Thanks again
Donald
12/4/2014
I think etrailer.com is is one of the best if not the best e-business there is. Their attention to detail in their how to videos is first rate and their customer service is also very well done you deal with a real person. All my personal and my company purchases have been in stock and shipped with no delays. A great group of people to work with. Howard R. Jones Marine Taxonomic Services Jones Vintage Parts
Howard R
12/4/2014
I have been dealing w/ etrailer for a few years nowthey are my go to people for most of my outdoor/auto needs. Great website. I like the quick delivery too.
John
12/4/2014
WOW! ordered on Monday night, delivered on Thursday afternoon. Almost faster then I could drive to town and find one. Very well packaged, great job.
Lawrence
12/4/2014
Very satisfied
Maryjane
12/4/2014
I found everything I was needing at a great price and FAST FREE shipping. Quality products at great prices!
Michael
12/4/2014
Easy, great price and free shipping...pretty awesome.
Rex
12/4/2014
Fast shipping, prompt customer service & great products!
Robert
12/4/2014
Ordered through the website in the past. My last two purchases were time sensitive so I called these in to confirm delivery times. Steven ext. 626 help me with all, informed me of all in stock items and expedited all requests. Thanks
Todd
12/4/2014
The best......all I have to say
William
12/4/2014
I ordered the floor and cargo liners for my Infinity FX35 they looks good and fits perfectly and Im very happy. That was a special order but the shipment comes early then I thought.
Wojciech
12/4/2014
Great ! Fast Vince C did a good Job.
Al
12/3/2014
Bridgette and Nicki were wonderful on their thorough follow -up . They are assets to your company and very friendly to speak to , also .
Audrey
12/3/2014
The on line shopping was easy with etrailer.com. I found what I was looking for in a short time with out spending a lot of time searching the web site and was in stock. Thank You, for making it easy to find what I was looking for. My order was shipped the same day!
Barry
12/3/2014
I was amazed how quickly I received my order. With free shipping I thought it would take at least a couple of weeks. This large box weighing approximately 65 pound was here on the 4th day. Great job!!!
Chris
12/3/2014
Your knowledge of the product being purchased was clearly understood, and service was outstanding.
Darren
12/3/2014
The site is great and buying was very simple. I was able to get exactly what I wanted and it was delivered directly to the shipping address without any hassles. I commend etrailer as well for great communication. I received an email with shipping details and a tracking number so that I could see when the item shipped and when it was supposed to arrive at the destination. What I was also very pleased with was a follow up email from etrailer asking about whether I received the item on time and how I liked the item. Thank you so much for the great first time experience with your website and the people behind it.
Ignacio
12/3/2014
I was so pleased to find you had a trailer hitch for our 1997 Nissan Quest. Our old van quit running and we had to get another van. My son has to use a power chair and the hitch on the old van could not be changed over. After I ordered from you I was so surprised to see it was shipped out immediately and at no shipping charge. We need to get it soon as possible because he needs his chair lift to carry his chair. He has many Dr. appointments. Thanks ever so much. May God bless you and have a very Merry Christmas.
Joan
12/3/2014
thanks,your service person was right on . She identified and proses my items quickly! I received them on time! Thanks again.
John
12/3/2014
Received product on time. Website was simple to navigate to order. Excellent prices. etrailer.com is now in my favorites file for future purchases.
Kenneth
12/3/2014
everyone was great, not a first time buyer from etrailer or the last.
Lynn
12/3/2014
Absolutely the BEST customer service! I needed to return an item and order a different item. This transaction was made so simple. Friendly, helpful, and a delight to work with. Thank you so much!
Melinda
12/3/2014
Good price, excellent service,shipping price was good. I am very satified with the product and service.
Melvin
12/3/2014
Great products, Good prices, Fast shipping!
Richard
12/3/2014
Fast shipping great products the tires n wheels fit perfect and are mutch better than factory tires that came on my boat trayler
Tony
12/3/2014
great buy,,,installed in a flash
Tony
12/3/2014
I like ordering from you. Good prices and quick shipping.
Charlie
12/2/2014
Everybody I spoke to were very helpful and knowledgeable. They also were pleasant to speak with. I would highly recommend etrailer.com to anyone.
David
12/2/2014
Wow Great prices, fast shipping, great communication. This is what professional businesss should all be like.
Douglas
12/2/2014
The product is of great quality and very well buily,also had very good response when small problem arose.Very well satisfied.
Frank
12/2/2014
I ordered on Monday night around 6 PM and my package had arrived before noon on Tuesday. Much faster than I would have expected.
Jeff
12/2/2014
I was surprised that I found the parts I needed!
Kenneth
12/2/2014
Quick and easy, representative was very helpful double checking to be sure I was getting the right adapter kit. AND Free Shipping and great price. $100s cheaper than local.
Kent
12/2/2014
Very pleased with the order process. My questions were answered and order placed in a very timely and professional manner. My e-mails asking for a few clarifications after placing my order were promptly replied.
Laurier
12/2/2014
On the front porch. Thank you for your service.
Lynn
12/2/2014
Jan L is excellent!
Margaret
12/2/2014
excelent all around including price
Robert
12/2/2014
Shipping with etrailer was courteous, efficient, pleasant, and economical even on a Sunday.
Al
12/1/2014
Good company to do business with !! Fair prices, quick reaction time, all around good company. Keep up the good work !!
Allen
12/1/2014
Very reasonable pricing, same day shipping on my order. Im a return customer and Im pretty sure Ill be back again. Had no trouble at all when I wanted to add an item I forgot on my initial order. Renee was very helpful and courteous. Thanks,!
Carlton
12/1/2014
Ordered hitch & wire harness for a Hyundai sedan. Hitch took less than 15 min. to install. Fit perfectly. Wire harness installed very easy. Etrailer sent timely updates on order status and shipment tracking. Very good company to do business with, highly recommend them for quick friendly service.
Jack L.
12/1/2014
I found exactly what I was looking for and the standard shipping is very fast. Perfect experience!
James
12/1/2014
Was really impressed with the speed in shipping and the communication with how the order was proceeding. I havent gotten my package yet, but if the same holds I anticipate no problems.
James
12/1/2014
Had one question to ask and Kimberly D. was able to answer. She is a great asset for you guys, talked with her before. Will be back.
Joe
12/1/2014
fast delivery,right part. good and knowledgeable people to talk to when ordering
John
12/1/2014
My rep was polite and extremely helpful! Because I wear two 2 hearing aids, I dread the the thought of having a conversation with a representative. Not this time however! My sales rep spoke clearly and for the first time, I could understand without asking her to repeat what was said. Tjhanks again, Regards, John Jorno
John
12/1/2014
Another great experience with etrailer.com Everything arrived in one shipment in perfect condition. I watched the wiring video for my car 2012 Chevy Impala and it installed perfectly in minutes. Thanks again for all the instructional videos they are a great selling feature and definitely made me choose etrailer.com
Jon
12/1/2014
I have not tried this product on my vehicle yet but the shipping was extremely fast! Great customer service, even calling to confirm the shipping address.
Liz
12/1/2014
Great place to shop. Fast shipping & informative. Good prices. Thanks so much.
Randy
12/1/2014
This was great. Simple to use site and great ion of products at a great price. Will use it again. Thanks
Steve
12/1/2014
Impressed. A website that is easy to manuver, loaded with pictures and details. Prices that overall cant be beat. Ordered late in the day and they still got it out that same day. Infomation readilly available everywhere on the site about all aspects of trailer parts, configurations, and how things work. These are folks who are helpful, proud of their business, and deserving of all the business us folks who own trailers can give them. Thank You etrailer.
William Bryan
12/1/2014
I am a steady Customer of E-Trailer products. They are true to their advertisements and their products are of top quality. I purchased and installed a Curt Hitch and special wiring harness on my new Ford Edge. Following the E-Trailer Video Instructions, the installation went smoothly! Everything fit and works perfect.
Carlos
11/30/2014
Happy with the product and the prompt delivery.
Cynthia
11/30/2014
Great web-site easy to navigate
Jeffrey
11/30/2014
Great prices and always shipped in a timely manner.
Jimmy
11/30/2014
On saturday night I ordered the wrong part by mistake, followed by an email explaining of my mistake.Early sunday afternoon i received a call from etrailer.com to help me order the correct part . I would recommend this company to any one. Thanks etrailer.com
John
11/30/2014
Wow. Yall dont mess around . Received couple of days before I expected. Thanks
Louis
11/30/2014
Excellent exact fit for my vehicle. Installation only took roughly 45 minutes. etrailer is an excellent outfit to deal with. Very satisfied with not only the excellent product. Customer service was very helpful and knowledgeable.
Paul
11/30/2014
I placed an order on a Sunday during the Thanksgiving weekend holiday with no expectations of my order being processed until the following week. I was amazed, and surprised, to receive a confirmation e-mail only four hours after placing the order that my shipment was on the way. Wow, that is service!
Paul
11/30/2014
EASY TO USE WEB SITE. PROMPT SHIPMENT - EVEN ON A SUNDAY!
Ronald
11/30/2014
great shipping time, perfect condition on delivery. im very pleased.
Wesley
11/30/2014
Ordered online, was easy to find what I needed and very pleased with website. Order was confirmed and shipped within12-14 hours span. George J took care of it and I really appreciate the quick reply and how prompt the order shipped. Will buy from them again.
Bruce
11/29/2014
Ive bought probably 2 or more hitches from etrailer.com and installed them all myself. buying at etrailer.com is so easy. plug in the information of your vehicle and itll give you options of what hitches will fit your vehicle. I ordered one early this afternoon for my sons 2015 VW Tiguan. got confirmation of my order and 2-3 hours later got email that my order has been shipped, tracking number is already available. thank you etrailer.
Eurelle
11/29/2014
The trailer hitch I ordered was out of stock. I was kept informed nearly everyday as to the status of its delivery. So much better than being left in the dark, wondering when its going to show up on my porch. Great Job! Ill be back. Gary.
Gary
11/29/2014
I have ordered multiple items from Etrailer. Each time I place an order it gets to me in a timely fashion and the products are of good quality. Pricing is cheap also. I will continue to to purchase from here for my trailer needs.
Joseph
11/29/2014
Exceeded expectations!!! Shipment was immediate with expedited delivery at no extra cost. The trailer dolly is an excellent product and easily assembled. I used it to easily move my trailer within an hour of receipt. The dolly appears capable of everything it was advertised to do. Highly recommend the product and etrailers.com!
Keith
11/29/2014
I needed to change my hubs, brakes, bearings on my boat trailer. The assistance from Ricky S. as outstanding. He assisted me with ordering exactly what I needed to complete the job. Thanks.
Randy
11/29/2014
Excellent service, ordered, and then notice that item had been shipped within 6 hours.
Cliff
11/28/2014
ETRAILER is one of the best online retailers Inhave ever dealt with. For my first order, they answered all of my questions quickly and fully, and supplied detailed installation instructions that enabled my local dealer here in MD to install my towing hitch in less than 20 minutes. Their prices are incredibly reasonable, and delivery was free and swift. Recently, I ordered another and again the price was incredibly low, shipping was instantaneous, and customer service was efficient and Timely.
Donald
11/28/2014
The best internet shopping experience I have ever had! From start to finish navigation was easy and quick. I wish all retailers could do it like you guysgals! Thank you very much. It was a pleasure spending some money with you. Merchandise also was very affordable and exactly what I was shopping for!
Elwood
11/28/2014
No comments! Best price, fast shipping and perfect support !!
Eric
11/28/2014
I enjoyed using the web page. I found it to be very user friendly and easy to use.
Harvel
11/28/2014
Only my third order from etrailer but you guys never dissappoint. Always the product that I am looking for, great communication and supper fast delivery. I feel like a sheel for your company but I plan to do much more business with you.
Jo
11/28/2014
as a return shopper to etrailer whenever I need trailer products their website, selection, instructions, pricing and customer service is above and beyond the norm…would recommend etrailer to everyone…
Kent
11/28/2014
Great was easy ordering and order was shipped quickly
Mike
11/28/2014
Fast and reliable service!!! I would definitely recommend this website to anybody!!!
Patrick
11/28/2014
Great service.Thank you.
Robert
11/28/2014
They have a wide selection of tie-downs and accessories, getting the features I wanted was easy and t shipped the same day.
Steve
11/28/2014
good experience, you are the only ones that had the size i needed, and a great price with very fair shipping costs, ill be back
Wendy
11/28/2014
Great selection and price and I had my parts fast. Thanks
Curtiss
11/27/2014
Excellent service & I recieved my B&W gooseneck/fifth wheel hitch kit in 3 days. It installed as instructed & is a quality hitch.
Philip
11/27/2014
Very good service. fast delivery of my base plate and the installation video was very helpful. answered all my questions. I will order again.
David
11/26/2014
I needed a new tail/Stop/Turn light for my Toy Hauler. No one locally had the sealed replacement unit. I need it before our trip over Thanksgiving. When it shipped and the estimated delivery was Friday. So I was working on alternatives since I was leaving before Friday. Amazingly the lights were delivered Tuesday!!! Thanks for the prompt shipment and expedient delivery E- Trailer. Light is installed and working great, now people behind me know when Im turning or changing lanes.
Donald
11/26/2014
I placed an order and will see how it works out when my stuff arrives. I was impressed with the info about the products, which greatly helped in my decision to order from etrailer instead of buying locally. The price would have been within a couple of bucks either way, but I was able to verify the Atwood coupler was American and not Chinese like the local store has. The video and photos allowed me to compare what the mechanism looked like underneath too!
Lee
11/26/2014
I think I had a great experience shopping on your website. it was easy and direct. thanks so much
Mary
11/26/2014
Fast service , Price match ,Freindly Service, Happy with my order.
Milyn
11/26/2014
In June 2013, I ordered a trailer brake system for my pickup truck. The items were well described on the web site so I felt assured everything would fit. It turned out to be true. I had a very neat installation in one hour. That is why I returned to E-trailer this date to order a specific part needed for an antique vehicle
Robert
11/26/2014
Very happy with the service provided by Kelley and another that I didnt keep her name. Excellent pricing on items and shipping was fast and free. Dont know how they do it. Will order here again if I require anything else. Thanks.
Rod
11/26/2014
Fast Shipping, great price. Totally sastified
Daniel
11/25/2014
Fast delivery and the hitch is very well made/welded and finished.
Joe
11/25/2014
Rep phoned to let me know there would be a slight delay in shipping. No problem. Liked that personalized service. Thanks
John
11/25/2014
I gave them a call, and they helped me get my 2013 Honda Fit trailer hitch, the full setup, in less than 10 minutes. Vince was immensely helpful and knew his stuff. I even told him about a competitor and he laid out the steps on how I could resolve my issues. I would recommend etrailers.com 100 of the time.
Kevin
11/25/2014
Ive bought things here for years. The installation videos are great, theres always someone technical available that can answer questions, prices are good and shipping is fast. It dont get no bettern that.
Mark
11/25/2014
Great service and fast delivery of parts! In stock axel to fit my 15 year old trailer! Thank you
Paul
11/25/2014
Web site is very user friendly. Quick shipping and great products. E-mailed with questions about order and had a quick response time. Will definitely order my parts here again.
Ron
11/25/2014
SUPER FAST order processing! Excellent service as always!
Webb
11/25/2014
I ordered the hubs, they shipped quickly, and arrived promptly through UPS, double-boxed and undamaged. They fit well. The only recommendation I would make not E-Trailers fault is to recommend or suggest that, if used, buyers order spindle nuts and spindle nut caps when ordering new hubs. They are cheap and should be replaced with the hubs. Otherwise, you could spend a lot of time trying to find them locally as they can be easily overlooked in the parts ordering process. In closing, it was a great on-line experience.
Chris
11/24/2014
received package in good delay time. very happy have already recommended etrailer as an excellent supplier
Denis
11/24/2014
Great quality always as expected. Very easy to find the right products for our vehicles!
Denise
11/24/2014
etrailer.com is a very good place to order trailer parts.
Donnie
11/24/2014
I have done business with etrailer at least 6 times, and have always had great service . The items I have purchased have performed as promised, and have installed easily. Great service. Quality products at reasonable prices. easy to follow instructions, for installing, that even I could follow.
George
11/24/2014
Your response time is amazing. Couldnt expect it to be any faster. As a customer, that means a lot.
Gerald
11/24/2014
I am very pleased with my orders from etrailer. Your staff was very helpful and both my orders shipped out right away. I want to thank Steve C. and all of your staff that helped me. I appreciate the excellent customer service I received from everyone I spoke to at etrailers.com. Thanks again.
Paul
11/24/2014
Very fast service. Very pleased with product. Exactly what I wanted to replace the lights on my trailer. Thank you
Dennis
11/23/2014
The part was exactly as described, arrived on the expected date, and was what I needed. Thanks etrailer.com.
James
11/23/2014
Fast service, so far easy web site and like all the shipping options
Joseph
11/23/2014
Fast shipping, great support and super product ion. What else can I say?
Robert
11/23/2014
Associate was very helpful and knowledgeable, and had a sense of humor to boot. I would recommend etrailer to anyone.
Ted
11/23/2014
I have ordered from terai let twice. Both times they had what I needed at a good price. Quick filling and shipping of orders. Will use them again for sure
Gene
11/22/2014
Great service, great hitch. The video made the installation simple. Thirty years ago I did RV work for a living, the new no drill hitches are a fantastic improvement. The install on a 2014 jetta took about one hour, and I wasnt rushing. If I need anything else, this will be a one of the first places I look. Thanks.
James
11/22/2014
when I was looking up plows for my truck this one looks like the best one for me.I called k2 plows and talked to Titus T he help me with what I needed Ive got the hitch first it happened to be the wrong one but they made it right and sent me the right one then the plow came in I put it together took me several days but I just took my time at it I had a couple problems with it but if I would have read the instructions I would have took care of everything now the plow sitting in the garage waiting for snow hopefully I dont have to use it but if I do its their excellent plow. I would also like to thank Gina D an assistant on the phone that helped me through a lot of things.she went above and beyond her job in making sure that I got the right parts and followed up with phone calls thank you.
Pete
11/22/2014
ETrailer is an excellent choice for trailer parts. I have purchased from them many times and really like the value and fast shipping. Have recommended them to friends who also have purchased from ETrailer with good results. Keep up the good work. On a scale of 1-5 I rate them a 5.
Peter J
11/22/2014
Janice A. Was the representative I spoke to and dealt with in my search and purchase of my cargo carrier. She was extremely knowledgeable of the type of cargo carrier I needed, was very polite & informative and a real pleasure to deal with. If I find myself in need or want of any other products Etrailer carries Ill be sure to order from you all. I also could not get over how smooth ordering my cargo carrier was and was shocked at how quickly it was delivered to my door. Thank You Janice A.
Randy
11/22/2014
Kelly female was so generous with her help to me with what was thought to be going to be a horror story finding what I needed, turns out, because of her, a piece of cake. This is the gal to do your training ! Thanks to her I feel thankful I called your company for help!
Roy
11/22/2014
Very helpful, great service and super fast shipping.
Bob
11/21/2014
We were able to find the hitch we needed and got it ordered. received the hitch in a reasonable time. Was able to track it through the shipping.
Colleen
11/21/2014
This has been a completely satisfying experience. Your website is fantastic. The videos are very helpful and Renee was a real pleasure to speak with. Im very impressed.
Donald
11/21/2014
sales people are very helpful and very patient with us. thankyou for your great service
John
11/21/2014
Great people to work with ! They know their products and have great prices. Thank agin for your help with my 2014 ram
Larry
11/21/2014
These people are the absolute best to deal with.
Wiltz
11/21/2014
Great service and products. Called the order in and the rep was the best!
Alden
11/20/2014
I just finished installing the cross bars no trouble what so ever they look great no wind noise I,m very please with them I would recommend them to anyone
Antoine
11/20/2014
fast shipping. fair pricing
Christopher
11/20/2014
I cant believe how quick my hitch was shipped! Thisll get my snow plow up and going fast! Thank you etrailer
Douglas
11/20/2014
Great service fast shipping! In the future I will definitely make more purchases through them!
James
11/20/2014
Im very impressed with the service from etrailer.com. I ordered a relatively small item, a 7-Pole electrical connector for my pickup, and its a good thing I called them, because I could not seem to get the order done on-line. I called and talked with Marcia, and she led me through the entire order. It is on its way only about one hour after the order was placed. Ive ordered many things from them and have been pleased every time. Jim
James
11/20/2014
Like always you have what I was looking for at a very good price. What made it better on the two past orders you offered free shipping. You always ship orders out quickly. On the current order I received a Email that my order had shipped in less then 3 hours. Very good job. You will see orders from me in the future.
John
11/20/2014
Great price on wiring harness for my truck
Robert
11/20/2014
Great service. Ive placed several orders with Etrailer and have always been very satisfied. Great service and prices. Cant go wrong with Etrailer!
Barry
11/19/2014
Amazing service, great prices and quick shipping!
Ben
11/19/2014
I purchase my pack em rack last spring. I was provided 4 locks at the time of purchase. I like having one key for all the locks. Its very convenient. I misplaced a couple of locks, so I ordered a replacement set a couple of weeks ago. The locks were on back order for about 10 days which was absolutely no problem whatsoever. I have locks in place now, but I have to use more than one key. I received my new locks yesterday. Im looking forward using just one key for all my locks. Rebecca provided outstanding customer service. Thank you. I would recommend etrailer.com for all your trailer/towing needs?
Daniel
11/19/2014
Received order every thing look good.My rv will be very bright no more light trouble Thanks e-trailer .They sure help me. Thanks Donald
Donald
11/19/2014
Knowledgeable sales person. Prompt help. Super speedy delivery 10 minutes ago.
Eckart
11/19/2014
they are great to deal with very helpful order shipped the same day i will diffidently be a return customer
Frank
11/19/2014
very fast on shipping item
Gary
11/19/2014
George, you and your crew are the best. As a company, you get it! Absolutely the best communication, price, fastest shipping, customer information and support. I have made two purchases and I impressed with your service. I believe you all must have a super staff who cares and a great corporate culture. Keep up the good work. You are my go to company for my Xterra. Its been a pleasure dealing with etrailer. Ill be back anytime I need anything. Thank you very much, Jim
James
11/19/2014
Good products, great prices, and fast delivery! Dunno how it could be any better.
James
11/19/2014
Excellent website - well organized - easy to navigate. Very responsive to order placement, great delivery.
Michael
11/19/2014
Fast service and good description Already did a dry run easy to install Will see in the cold later Thanks Randy
Randy
11/19/2014
I do alot of ordering for work and this is the only company that keeps me up to date with shipping dates as well any delays in shipment. If any I can always count on etrailer.com Awsome service.
Sandra
11/19/2014
Ive been a director of food and Beverage for over 35 years.... Rarely have I come across t he Competence of Juanita. She had A great phone demeanor, knowledable Of the parts I needed, and relaxed!! She made ordering easy!!
Steve
11/19/2014
What a pleasure to have pleasant people answer the phone and handle my order quick and easy
Terrance
11/19/2014
mark was great to deal with helped me all the way to get what i needed,, thanks
Tripp
11/19/2014
I was able to install the hitch without a hitch. No problems
Wilbert
11/19/2014
i have used e-trailer twice...have had great results and talked to a very polite staff.
William
11/19/2014
Not sure what Customer Service training you offer at etrailer, but Julie H should be the poster child for what you are looking for in a finished product. My initial introduction with her was to handle a return that was longer than I would have liked. Julie handled the situation with speed and professionalism. Due to the handling of this situation, I decided to get a credit for my return instead of check sent. This credit turned into a $200 order for etrailer instead of sending out money. My compliments to etrailer and especially Julie. If I was in the MO area and needing to hire more CS personal, I would try to steal Julie.
Chris
11/18/2014
Had ordered online and had a very positive experience a couple months ago. Was coming through St. Louis on the way home from a business trip today and stopped by the warehouse. Staff was very helpful and picked up a few things I had been considering. Thank you for the great mid-west customer service, good products and a fair price.
Chuck
11/18/2014
Everything as represented. Product installed easily. Fast delivery.
Noah
11/18/2014
Great produce, easy install, speeding shipping
Rick
11/18/2014
I was impressed so far as Niki was verry helpfull not like the other company I have delt with. I atleast have gotten a tracking number although she had told me that it would take 2 weeks to get it sent out with in the hour I got a conformation number and saying it was being sent out. Like I said so far a good experience. But we will see after the other company we will see if and when it gets here as im kinda leary with this online ordering now. So far yes I would recommend this company to a friend.
Rick
11/18/2014
Good quality. Fast shipping. Excellent help from Jan on the phone solving a problem. my fault
Alan
11/17/2014
I ordered a hitch and carrier for an upcoming trip. Ricky from etrailer called me up the next day to alert me that the units I purchased did not match. He was very friendly and to the point. We fixed the compatibility issue quickly. The carrier and hitch arrived in a timely manner and with all advertised parts. The combo did great on a 2000 mile drive. Im very happy to have experts like Ricky to help make my holiday a success.
Bobbie
11/17/2014
Very good experience. thank you
Damien
11/17/2014
Excellent! Jan did a great job!
Dan
11/17/2014
Excellent service
Javier
11/17/2014
Very impressed with the knowledge of the equipment ordered. Very professional, knowledgable, and proficient throughout the ordering process.
Michael
11/17/2014
The best site for all trailer needs. Everything fit perfect.Thanks
Patricia
11/17/2014
You guys are great ! recieved my order in less time than I thought. Great service and Vince was great to work with. Thank You !
Paul
11/17/2014
Website was easy to navigate and find everything I needed. Also the customer service was friendly and very helpful.
Richard
11/17/2014
Reviews of all three products have been sent. However, you have done very well by me after I had read some negative reviews. Everything was handled very will with me by you and for that I thank you. When notified that one item did not arrive you checked, called back and item was shipped that same day and received by me the following day. I am very happy. If you want to use this for others that may be concerned that will be fine.
Ronnie
11/17/2014
etrailer.com has had the products I need for my job and home needs. The website is very user friendly and shipping has been extremely fast with awesome communication.
Steven
11/17/2014
Merchandise was promptly shipped, received and installed w/o incident, and for a good price. Im pleased.
Ted
11/17/2014
Received my hub and bearings within 3 days. Escellent service, plus I saved $20. Thanks.
Tom
11/17/2014
Prompt shipping and quality product.
William
11/17/2014
I ordered a trailer jack, sidewinder type. Great product and fast shipping too!
Chester
11/16/2014
Product shipped quickly with no issues and was just as advertised.
David
11/16/2014
As usual with etrailer, shipment was speedy, well-packaged, and as advertised.
Harold
11/16/2014
Excellent experience with etrailer - the information on the website enabled me to the right item for my vehicle, and the item arrived quickly.
Jim
11/16/2014
Have ordered from etrailer.com many times. I got my order within 48 hours from the time I ordered it which is awesome. Cant beat the prices.
Justin
11/16/2014
Great product .Fit perfectly . Fast shipping.
Alex
11/15/2014
Delivery is to slow. Delivery date of 11/21. That is like 6 days. On Amazon I have been getting orders same day or next day. Same day $5.99. Next day Free. I just order something tonight and will have it by 5pm Saturday. It appear they are also delivering Sunday, because last week I ordered on Saturday and receive Sunday. Would I shop with you again? Only if I can not get it on Amazon or locally.
Charles
11/15/2014
Fast shipping and great product instructions. Thanks!
Jason
11/15/2014
Reçu sans délai, tel que prévu
Laurent
11/15/2014
Fast shipping,perfect fit!
Bruce
11/14/2014
Great job I will all ways use you to get my tow hitch.
Chris
11/14/2014
This was the second purchase using etrailer.com. The first June 2014 was a Hidden Hitch Trailer Hitch Receiver - Custom Fit - Class III - 2. The first hitch shipped was bent, but etrailer was helpful in replacing it. The second purchase Nov 2014 was a Thule T2 2-Bike Platform Rack. Order was shipped promptly and arrived as expected in 3 days without any scratches or problems. Installation was easy. Overall, I am very pleased with etrailer.com in both their products and service.
Glenn
11/14/2014
very good service and fast shippement thanks
Jean
11/14/2014
Was very pleased with the fast service and available parts.
Jerrold
11/14/2014
Cant believe it shipped already. Good job. Will recommend you to everybody.
John
11/14/2014
Really fast shipping times. Thank you! I ordered some very nice lights at a reasonable price.
Marvin
11/14/2014
return customer for a reason. have communicated with reps over the phone and via email multiple times and they are always prompt and helpful.
Max
11/14/2014
etrailer has a large choice of inventory of items, that I can not find locally. The item I ordered, is an after market product to fit my towing vehicle. The item was received as per order. The item is of good quality, great design and fits perfectly. I have since placed a separate order for other supplies, that I also cant find locally.
Patrick
11/14/2014
Mike was who helped me. He was a big help and looked for options available to me. Price was also good. Order went smoothly. Only ordered once and dont have enough experience to discuss improvements. For my order, no improvement needed. Thank you.
Peter
11/14/2014
Customer service people were diligent in researching and verifying the rail kit needed for my newly purchased RAM 2500. Very helpfully. No other web based supplier nor local retailer was able to resolve the issue.
Ray
11/14/2014
Smooth, everything went well, my B&W product was on the porch when I got home. No problems
Barry
11/13/2014
I placed two orders. One Saturday and wensday and received both by Thursday. That is fast !!!!. Kelly took one order and Ricky took the other. They were both very helpful and very nice over the phone.you need to give them both a raise!!! Thank you very much for all your help.
Charles
11/13/2014
You guys are the best!!! You have the best products,the best service, and the best prices, all delivered to your door. Wow, what else can you ask for. Keep up the great work.
Jim
11/13/2014
I found that etrailer offered many units with the same star rating reguardless of price. I purchased a mid range unit and expect it to operate properly.
Leigh
11/13/2014
2nd purchase. Im impressed with the effort to get it right. Prices are reasonable. They ship quickly. E-mails have a real persons name. Not sure why, but I like that. George J just shipped my stuff that I ordered a few hours ago. Ill keep coming back.
Michael
11/13/2014
This was the second time I have ordered from etrailer. I am very pleased. Customer service is something that I value. Seems like there are not many companies that care anymore. Etrailer has been outstanding in my opinion. I have received all the orders before I expected to have them. Get to replace the brakes on my stock trailer this weekend. I really thought I would not receive them until next week. Thanks etrailer, Looking forward to my next project.
Randy
11/13/2014
Lighting fast shipping, price is right, helpful order service, what not to like or return to shop again. OK the name brand may not be known as some US brands and they are made in China but they are made to standards and are as good as anything on market. Will return to e trailer when we need parts again. Thanks again
Ted
11/13/2014
Julie H was very helpful in getting me the part i needed, she also kept me posted on order status as it was a very uncommon part i needed. I would highly recommend etrailer.com for your purchases. This purchase was not a very big sale dollar wise to e trailer but they still went the EXTRA MILE to take care of me !! Rating ***** 5 STARS !!!!!!!!!
Frank
11/12/2014
Great place to order from. They know their products and are willing to spend time making sure you get the right item.
James
11/12/2014
Renee the lady I spoke with was very professional and went out of her way to help me with my order. Thanks very much Renee they have a great worker!
James
11/12/2014
3 hours from ordering until it was shipped !!! time warp....
Richard
11/12/2014
I have used Etrailer before and I think you have the easiest and most friendly web site Ive ever been to. I love the way it was laid out with your guy, Micheal , already having what I needed ready for me to order. Great personal touch. Very quick.Good job!!
Steven
11/12/2014
I was extremely surprised to see a response from George so quickly and on a Sunday when I placed the order on top of that. Then as I read Georges response he upgraded me from standard shipping to much less than that. I received the hitch on Wednesday just 3 days. This made a real impression and was quite unexpected gesture. Its really nice to see someone go out of their way. The hitch was as exactly as described. Packed well and all parts are there. I know I will recommend them in the future. Thanks George and have a great Thanksgiving and a Merry Christmas.
Steven
11/12/2014
Fast and easy like that you provide updates on traking.
Thomas
11/12/2014
awesome customer service. Jean P. the person who helped me out via phone and ordering is Top Notch. delivery times unbelievable. just awesome. thank you, Arnold
Arnold
11/11/2014
I spoke to a wonderful agent: Nikki and she was probably one of the most kind and patient sales people I have experienced in a very long time! I actually had to go out to the car twice to collect all of the data necessary to place my order. She even waited patiently while I looked through the owners manual for a specific piece of information necessary to complete the purchase. Highly recommend and should have my chains sometime tomorrow.
Bob
11/11/2014
Bridget was extremely helpful with my order and very knowdgeable about the products. Very pleased!
Brian
11/11/2014
I was very pleased with the help from etrailer in replacing my damaged 5-Wheel tailgate .The damage was not there fault and they sent me a new one with a free return shipping label .It was a beautiful tailgate other than the dent in it .I have bought several things from them in the past and was happy with there products .
James
11/11/2014
Always great customer service, love these guys!
Jerome
11/11/2014
Very good experience! Shipped same day!
Kenneth
11/11/2014
They email status of my order right away. Ship quickly and nice products. Prices are reasonable.
Lawrence
11/11/2014
great fast service I love the videos they are very helpful
Mark
11/11/2014
Great and very fast service. received kit a lot sooner that I had thought,everything was in perfect shape no damage. Great and Best Price as always. The Place to shop!! Thanks E trailer. Will use you again!!.
Robert
11/11/2014
It was a good website to used and user friendly site. I like all things you guys got on your website.
Robert
11/11/2014
Excellent prices and service!
Russell
11/11/2014
Great service and help picking products! You guys are fantastic. Thanks so much for making our lab bike trip a success.
Stephanie
11/11/2014
Hands down the best online company I have dealt with. High quality products, outstanding service, excellent communication, and super fast shipping. I will highly recommend this site to everyone.
Urban
11/11/2014
The Customer Service Representative, Kim, was extremely helpful to me, both in finding the replacement kits I needed, and also in making sure that they would be shipped to me in a timely manner.
William
11/11/2014
Excellent communication and excellent service. A good place to do business.
Bill
11/10/2014
It was easy to place the order.Very helpful and friendly service. .I would and will recommend you to others if the time comes.
Buster
11/10/2014
Every time I order from etrailer each sale person has be a great help and checks to make sure the items I order are right for me. GREAT SERVICE.
Clayton
11/10/2014
Jean with Etrailer went beyond what anyone else would do to get the part I wanted. I am so pleased with Etralier. The price was the best I found! Thank you Jean & I enjoyed the Halloween PXS from the Etrailer Crew. Coleman
Coleman
11/10/2014
So many choices of trailer lighting! I found the perfect kit for my trailer rebuild project and complete with wiring harness. The best part is that these are submersible. No more blown bulbs and remembering to disconnect the lights before launching the boat. Good price and super fast shipping.
Dan
11/10/2014
This is a great store: good ion some hard to find items. Customer service is excellent! Strongly recommended!
Gossett
11/10/2014
Fast shipping. Parts arrived in perfect condition.
Jaylan
11/10/2014
Easy to use website, economical pricing, reasonable shipping costs, great communication
Jeff
11/10/2014
I have ordered from etrailer twice and have been extremely satisfied with the customer service. I needed a part quickly and they had a very affordable 2 day delivery option and the volume of products that they offer is exceptional. I will definitely order again. Thanks for a great experience.
Jeff
11/10/2014
arrived very quickly, good prices, helpful staff
John
11/10/2014
Ordered hitch and crossbars. Delivered in 5 days for free. Fast and efficient.
Joseph
11/10/2014
Easy to buy. Super fast shipping.
Juan C.
11/10/2014
I think Susan did a great job! She was courteous. professional, patient, and a joy to work with in ordering my hitch. If my hitch gets here this week, I will be grateful.
Kenneth
11/10/2014
thank you for your fast response and processing it this order I appreciate it
Lewis
11/10/2014
etrailer is great to deal with. Ordered weathertech floor mats for my sons birthday. They even called my house to tell me they shipped. Ordered tires and rims for my boat trailer, the packing was great, and they kept me up to date on when they would arrive. The videos are great, make ordering that much easier. You always know how good a company they are. Its the Great people they hire to work there.
Michael W
11/10/2014
Great products and great service. Etrailer is the first place I go for trailer parts.
Mike
11/10/2014
Great place to shop for quality products, prompt shipping, excellent customer service. I highly recommend e-trailer.
Robert
11/10/2014
Easiest thing I have ever ordered on line. Wish everything was this easy to purchase. Price was great too!
Jamie
11/9/2014
Found what I needed. Easy ordering. Also found other items I will be ordering in the future. A lot of great products at great prices. Definitely recommend and will return for more shopping. Also had questions previously about trailer wheels and got quick and accurate answers. Thanks. Keep up the good work.
John J
11/9/2014
I called to order replacement trailer hubs. The associate who helped me, Kelly, was very patient, helpful and friendly. Her knowledge of bearings and hub assemblies was also impressive. Ill be purchasing future replacement parts from etrailer and have already told a friend about the site. He is looking for replacement boat trailer wheels.
Pete
11/9/2014
nice and easy thankyou
Robert
11/9/2014
For my 2011 Honda Odyssey I purchased a Curt Trailer Hitch and a Curt Custom Fit Vehicle Wiring harness. The staff at etrailer.com were excellent, I called on the phone, since I’m not that good on the computer. Cathy T. went over every detail and was able to get the order out that evening, Wednesday, and the order arrived in Mass. on Friday… installation was easy enough because of the videos available online. The two 7.5 amp fuses were missing, but a trip to the auto parts store will fix that. It was a pleasure doing business with an American Company and having a knowledgeable person on the other end of the line. Thanks etrailer.com…
Thomas
11/9/2014
Great selection, stock and prices. I always find what I need, when I need it.
William
11/9/2014
My keys arrived and fit perfectly!! The post office lost my envelope and I had to go to post office to get it! I am very happy the keys worked!!!!! Thank you!
Ann
11/8/2014
The trailer bearing parts I ordered came fast and well packaged. etrailer had exactly what I wanted and the price was right.
Clifford
11/8/2014
Excellent service and great products! I have already recommended etrailer.com to a local car repair shop.
George
11/8/2014
As usual, excellent product and service.
Donnie
11/7/2014
Etrailers customer service is the best. The product I ordered was not available at the time I ordered, their customer service called me right away to let me know. Kept me up to date on the status of my order.
John
11/7/2014
Gdreat services lot of help thank-you great job
John
11/7/2014
Very fast and accurate delivery?
Kent
11/7/2014
Always satisfied with your customer service, thanks!
Mark W
11/7/2014
Absolutely the best service I have ever received from any retailer. Dealt with Jan L, she is friendly, knowledgeable and did exactly what she told me she would do. Even having my parts shipped to where I live in Canada, etrailers prices are cheaper than what I found here. Will definitely be back for my trailer parts needs.
Mike
11/7/2014
Fast shipping and excellent product. Highly recommended.
Miranda
11/7/2014
Researched bike racks to be sure it would handle the heavier ebikes and came up with Hollywood Racks. I could not find a local distributor so I again searched the Internet and came up with Etrailer as what seemed to be the best website. Ordered it on Friday and within a few minutes, received an email that my order was being processed, and a few minutes later received a phone call to indicate that my order was being shipped and should be received within a week. I was very pleased with the immediate and positive communication. Well, I was even more impressed when the rack arrived on Tuesday. Four days to arrive in Canada from the U.S. which usually requires much longer. I am extremely pleased with the product, customer support and shipping. The product is also excellent quality as expected.
Paul
11/7/2014
Excellent site parts as described and shipped promptly. Will certainly be visiting again as trailer parts are needed. Would certainly recommend site to anyone.
Rod
11/7/2014
I dont think you can ask for better service than you can get at e-trailer. They have a comprehensive inventory of trailer supplies and shipment is fast. Great company to do business with.
Thomas
11/7/2014
I spoke with Vince to place my order and the experience was exceptional. Very easy, fast, and all my questions were answered in the context of getting me the right parts to fit my application. One of the best customer service experiences I have had when placing an order.
Andrew
11/6/2014
very easy to find what your looking for
Chris
11/6/2014
very impressed with the fast service and shipping
David
11/6/2014
Top notch supplier. Customer service personnel very professional - have excellent grasp of their product lines. Packaging, shipping and tracking system one of the best I have seen. What else can be said, an excellent experience.
John
11/6/2014
The order process was easy. The product selections were great and descriptions were clear. The tracking instructions appear to be simple and the map was a nice addition showing shpg point and destination.
Larry
11/6/2014
Quick, easy and helpful with technical questions
Martin
11/6/2014
great prices, knowledgeable team, very fast responses to my questions, and its already been shipped just a few hours after my purchase, 100% stoked, big up the etrailer.com crew!!!
Patrick
11/6/2014
Excellent service and easy to use Web page.
Philip
11/6/2014
Shipping was ultra fast, prices were great, ez lube axle is great quality
Stephen
11/6/2014
Have not used them yet. Fit them and they move alot. Added some cushion to the mirror and they are stable. The service was great and fast shipping. I would recommend and use them again
Dan
11/5/2014
I dealt with Kelly of over the phone. She answered all my questions a day was very helpful. I would recommend this site to anyone. Will send pictures of the finished product when I received it
Erich
11/5/2014
i think if people dont buy from etrailer they are crazy they do fast shipping and have good product i will buy most of my trailer stuff from them .
Gary
11/5/2014
ust wanted to make a comment. Your customer service is out standing. I recently purchased a Prodigy P2 Trailer Brake Controller with a Universal Installation Kit and a junction box for my truck and camper. Your installation videos where spot on, making all three installs a breeze. When I didnt have power to my brake controller your tech support helped me trouble shoot the issue and get om rolling safely. Turned out when I crimped the butt connecter to the power feed I crimped it over the wire jacket missing the brass wire. You guys and gals ROCK!
Irv
11/5/2014
Ive been a customer of Etrailer for quite a few years now. Ive never had a bad experience with them. Prices are always good, service is great, and you get what you order rather quickly. Thats a pretty good recipe for keeping the customer coming back. Im sure Ill be doing business with them again for all my towing needs.
John
11/5/2014
WOW, everything on time and the right part
Mark
11/5/2014
You guys are awesome! Everything I need, you guys have! I didnt think buying these little things were gonna be possible or easy, but apparently it is. Really happy about the prices as well! Will definitely come back when i need to. Thanks!
Nick
11/5/2014
I dont usually order things on the internet. Always skeptical, checked out customer reviews. Couldt find any neg. ones. Now I know why. Great order takers, new what they were talking about, well packaged, heavy duty box, a little over a day and a half to my front door! The fenders worked just great on the trailer. Thanks Rich
Rich
11/5/2014
Very good experience!
Roger
11/5/2014
Great service - ordered and delivered in 2 days....amazing! Have not installed or used the parts yet but everything was received as ordered.
Rusty
11/5/2014
The hitch arrived quickly and was an easy install.
Scott
11/5/2014
Wow, this has been the best service I have ever experienced, from any company. Great job! Cant thank you enough for all the great help, you went above and beyond, to get the product I needed! I will recommend etrailer to others. Thanks again
Sharon
11/5/2014
Why cant every company treat customers like etrailer.com does? Great prices, quick delivery and the videos are the best instructions ever! I was able to install a trailer hitch w/ wiring on a 2008 Honda Odyssey in less than 45 minutes!
Steve
11/5/2014
As promised, the wiring harness fit the vehicle perfectly and easily. My technical questions were answered promptly and accurately which allowed me to hit the road running. Delivery cleared customs and was received in a timely fashion. Also, very impressed with immediate correspondence upon purchase and with follow-up questions. Highly recommend etrailer.com. Definitely customer focused
Anthony
11/4/2014
I received my order within a week. I was able to install all components easily and the installation is clean and neat. The videos on the web site were very good and allowed this installation to go easily.
Arthur
11/4/2014
The service and price were excellent, but one of the holes on the hitch was off a little.
David
11/4/2014
The customer service rep Cathy was pleasant, professional and attentive. She explained the shipping process thoroughly and answered all questions. The whole telephone order process was a breeze.
Franklin
11/4/2014
I have placed two orders about a week apart..Both shipped the same day... The prices are very competitive. I have already recommended this site to friends..
John K
11/4/2014
Excellent service,I am impressed with the shipping upgrade. Tanks
Juan
11/4/2014
Thank you for the good service,good communication and good products..sorry for my bad english I,m french speaking from Canada Quebec
Leblanc
11/4/2014
Shipping was fast, but the website tracking link does not work, just stays on the same page.
Paul
11/4/2014
Great Company to deal with . Fast Shipper
Richard
11/4/2014
Product was exactly what I need and was delivered on the date they said - I look all over for rim that I needed and found it at E-Trailer - very impressed - Thanks
Robert
11/4/2014
as always, simply the easiest to do business with. honest and up front about the product being backordered and estimating time of arrival.. thanks again
Steven
11/4/2014
Nikki was very helpful, as I had a question about using the TH10XT, whether it would work on my pickup cap as well as my SUV. She explained clearly why it wouldnt, which I appreciated. I would not hesitate to order anything else from etrailer.com Thanks Nikki!
William H
11/4/2014
Salesman was very helpful and quick
Daniel
11/3/2014
excellent service, easy to deal with E Trailer.. Items were perfec
Denis
11/3/2014
I love the super quick response time for getting packages shipped. Ive placed orders in the evening and by the next morning i get an email with a link to tracking info. telling me that my package has shipped. This was my third purchase from etrailer.com and it wont be my last. I have and definitely will continue to recommend etrailer to friends and family.
Glenn
11/3/2014
As a first time customer, it was a pleasure working with you and your company. The parts for our do-it- yourself project of tail light wiring, stop switch and seat adapter plate to prepare our Jeep Liberty 08 for towing were of the highest quality, ready for install and made easy by your informative videos on your site. On top of that the service support and verbal and email follow-up communication is the BEST I have experienced in years. It has been a pleasure doing with you and will be sure to let others know.
Gordon
11/3/2014
allways a pleasure to deal with etrailer
Jon
11/3/2014
Just got them today, super fast shipping by the way!! They look to be correct, will find out on installation. Thanks for the great service!
Kathy
11/3/2014
Great Service. Easy ordering. You Tube video made installation a snap. Order received in three days. Neat installation. Good price on the product.
Lyle
11/3/2014
Rose was great. She stayed on the phone with me and made calls to the manufacture of the hitch to assure it was the correct one. You guys and gals at ET go far above and beyond for GREAT customer service Thai is why I ALWAYS come to you guys when I need trailer stuff
Steve
11/3/2014
Flawless
David
11/2/2014
I loved the ease of ordering and when I messed up my information and call to have it corrected the customer service was above and beyond what I ever expected!
Jason
11/2/2014
Product was exactly what I needed and was packaged and shipped fast. Only problem was the item was very dirty, otherwise a very good transaction and would purchase from them again.
Ray
11/2/2014
I have been a customer of your company for many years. I wish more businesses were like you. I have had absolutely but outstanding experiences with my transactions with you. You all have good people that are experts in answering questions and your follow up notes are really welcome. In short, your customers are really made to feel important and you really take care of them. Congratulations, and keep up the great service. Please dont change.
Rolando
11/2/2014
Piece of cake, delivery was fast, easy installation, everything fit perfectly. I would have it installed in no time at all, but run for beer kind of slowed me down. I am very happy with all of it, thanks.
Zdenek
11/2/2014
Great job guys!!! The videos on your site made me decide which car roof rack was the right one for my car. Thank You!!!
Andrew
11/1/2014
Carla gave me great service!
Anthony
11/1/2014
Easy Online interface/website. Good instructional videos, advice and comments. Prompt processing and shipping. Great overall experience.
Craig
11/1/2014
My trailer is atless 25years old, the new parts FIT great
Donald
11/1/2014
Great service. Good products. What else does a person need?
Harry
11/1/2014
Great service! Truly a pleasure doing business with you. Thanks so much!
Jeffrey
11/1/2014
Ordered six items one morning and got a note two hours later saying that they had shipped and when they would arrive. Received them exactly when told I would and the order was exactly as I hoped it would be. Awesome experience. As usual.
John
11/1/2014
Pat was great, service was great, and I have already been advised by UPS that delivery will be on 11/3.
Ronald
11/1/2014
Wow, ordered a complete brake assembly replacement on Tuesday and had it on my front porch on Thursday. Faster even than the auto parts store, thanks eTrailer. Ill be ordering again soon. Your detailed parts descriptions and photo/video support of the smallest component make comparisons easy.
William
11/1/2014
Super service from etrailer.com. Placed my order with ease and the hitch arrived 3 days later. Bolted right up to the vehicle with no problems.
Burton
10/31/2014
I needed the Cargo Carrier in my hands by a specific date. Mark at Etrailer was very helpful in assuring me that UPS would definitely get the package to me by my deadline. The phone support was great.
David
10/31/2014
Your site has the largest and most diverse amount of accessories for my 2014 Tundra pick-up. It was easy to find order what I needed.
James
10/31/2014
employees great and parts arrived early, GREAT
Mark
10/31/2014
Great service with an extremely knowledgable sales staff. Ordered parts for an electric brake installation on a Ford F-150. Parts shipped out the same day.
Richard
10/31/2014
The customer service people that Ive had with both purchases Ive made have been extremely helpful.
Roger
10/31/2014
Again e trailer has surpassed my expectations great business fast shipping, exclent staff and they work on sundays to get your order out quickly. totally satisfied. I wish I could be a etrailer franchise for the west coast . Thank you again for the parts and the service . Russell
Russell
10/31/2014
The hitch I ordered got damaged during shipping. But you guys took care of it by having UPS pick up the damaged hitch and sending me the replacement right away. The new hitch fits and looks great on our 2005 Odyssey. The video on how to install helped a lot. Just overall great customer service. I really liked how emails were responded to quickly and with good communication throughout. Can tell there was a real person behind the emails instead of automated responses.
Sam
10/31/2014
Fast shipping. Parts as described! A+++
Stephen
10/31/2014
Always a pleasant experience shopping with etrailer !!!! Friendly and knowledgeable staff always willing to help.
Thomas
10/31/2014
Easy site to use everything came promptly
Thomas
10/31/2014
Great prices, easy ordering, grand selection, fast shipping, awesome communication. What else is there?
Dan
10/30/2014
great experience
Daniel J
10/30/2014
got on line to look for a trailer hitch, found etrailer and started checking it out.... found the perfect hitch for our car.... watched the video, so I decided to order the hitch..... simple to order on line no hassle, after placing the order got a confirming email that the order had been placed and within 30 minutes got a email that it had shipped..... with a tracking number.... Thanks
David
10/30/2014
El servicio es excelente, el envio súper rápido y la calidad del producto buenísima. Yo los recomiendo. Gracias
Eric
10/30/2014
Tried on several occasions to track shipment from the info. that etrailer.com provided and the info. would never come up. Became frustrated and had to contact carrier.
Eric
10/30/2014
Etrailer never fails to exceed expectations. Helpful people, Fast shipping, no problems.
George
10/30/2014
The experience was great, communication, delivery and product where above expectations. Emails where quick and informative, delivery quicker than expected and the product was just as described. The overall experience was great.
George
10/30/2014
couldnt be better. easy to place an order and it shipped the same day
Marc
10/30/2014
My order arrived in two days, great job. So far all I have done was open the boxes and everything arrived in good shape. I am looking forward to installing the wheel chock and trying it out. There is no doubt in my mine that it will work fine. The hitch security in exactly what I wanted as is the d rings and the retractable hold downs. By the way UPS is outstanding in their service, 40 pounds didnt get lost and was delivered in two days, we should send UPS over to the federal government to teach them how to perform a decent service.
Nevin
10/30/2014
Received what I had ordered and it fits!! And received it fast and when it was to be delivered to me!!
Bill
10/29/2014
Fantastic fro start to finish. Very friendly and knowledgeable staff.
Brandon
10/29/2014
The trailer wiring harness for my 1995 Toyota Tacoma worked perfectly and was much easier to install than I thought it might be. I had to remove an old harness that had failed and even with that I was done in 30 minutes. The harness was of high quality and all the wires were the proper length. Best of all no splicing! Thank you etrailer for such fast delivery too!
Brooke
10/29/2014
Thank-You Vince extension 341 for all the time you took helping me get the right parts for my application. Im impressed with how fast my parts shipped out. My hat is off to you all. GREAT PLACE TO DO BUSINESS!!
Ed
10/29/2014
VERY PLEASED WITH ETRAILER SERVICE AND PRODUCTS
Franklin
10/29/2014
I am very pleased with your service and product. It was received in a timely manner and it was very easy to install. Thank You.
Gary
10/29/2014
My Shopping and ordering was simple and fast.
George
10/29/2014
Great buy. Really good price. Identical parts for the original factory parts. Not an aftermarket. Price was half of what others were asking for it. Got here quickly.
Glenn
10/29/2014
Ordered electric stabilizer to replace one that I bent. It arrived on the promised date and the price with free shipping was 60 of a replacement thru regular channels. Installed in a few minutes but unit was very weak. Talked with E-trailer and we talked with OEM and agreed to a test plan I could conduct without shipping back 60 lbs. Problem was bad motor on the new unit and OEM sent me a new motor 4 bolts to swap out. Unit now works like the one that came on my trailer and I saved almost 40!
James L
10/29/2014
Great service ! Placed my order for hard to find trailer tire and rim assembly on Monday night and it arrived ups today Wednesday. 2 days. Awesome! Order was upgraded to a higher rating at no extra charge and etrailer was the only site I found with the rim I needed. Great site!
John
10/29/2014
Package arrived and the condition is great. This should save me a dented pickup box as I have recently witnessed! Ordering on line was easy, staff helped find a great match very quickly.
John
10/29/2014
The fender I ordered was as described. Easy to navigate the ordering and the fender arrived earlier tha expected and was well packaged for shipping. No problems or surprises!
Robert
10/29/2014
I received the best service from etrailer.com than from any other retailer I have ordered from. I placed my order on Monday at 3:08 pm. Within seconds I received an email conformation of the order. At 6:37 pm, I received the shipping notice via email. This afternoon Wednesday at 4:55 pm UPS delivered my order. AN THE SHIPPING WAS FREE! That is incredible service.
Roy
10/29/2014
Well Built !!! Everything fits Stout Cant see them when your not rigged for towing 2012 GMC TERRAIN Prompt Delivery
Terrence
10/29/2014
Couldn't have been better. You had what I needed, for a great price, and you shipped it to me super-fast in a damage-proof box. Thanks!
Thomas
10/29/2014
I was very please with,the service I receive from Cathy. I found her very knowable about her job.
Winford
10/29/2014
etrailer didnt have the U-bolts I needed. It would be great if a larger selection was available to make it a one stop shopping experience. 3/8-16 x 2 x 2 inch square. Hope this helps.
A.j. Manufacturing,
10/28/2014
great customer service, easy to find parts, great prices, and quick turn around for shipping! all around great place to shop on line!
Andrew
10/28/2014
They were great! Knew their stuff and went the extra mile to make sure my purchase got shipped pronto! Wonderful customer service and took time to make sure my order was correct!
Barb
10/28/2014
It would be ridiculous to consider purchasing a hitch from anywhere else except etrailer.com. The prices are impossible to beat and the customer service/technical support is equally top notch.
Barry
10/28/2014
Fantastic company to do business with. Jean P. was an absolute delight to talk to and she was very helpful and patient looking for the hubs I needed. She then got them shipped the same day and they are already here, just arrived about an hour ago. I have already recommended this company and will come back in the future should the need arise. You better give Jean at least a Gold Star.
Bob
10/28/2014
I had a good experience ordering from etrailer. The salesman was very helpful in getting me the right parts. He even saved me money by selling me a kit instead of individual parts. Thanks etrailer.
David
10/28/2014
I had tried to order this part from another place without success.The part was ordered and shipped quickly.The person on phone knew exactly what part was needed.She was very helpful and knew her job very well.I even recommend this place to mobility place that told me what part o needed.I also would recommend the place to anyone because we received excellent customer service.
Earlene
10/28/2014
By: Ed S. After spending a few hours getting educated online and on a phone call with Cathy T. , I decided to buy the Pro Series Eclipse 4 bike rack for $119. Notwithstanding the great features of Thule and Softride bike racks, paying $300-$500 for a bike rack that will get limited use, mostly to carry grandkids bikes, I thought the excellent value, sturdiness and strong customer reviews of the Pro Series Eclipse 4 bike rack made sense for my needs. The videos were informative to identify important features and the website sort function to weed out options was a great help. Cathy T provided some advice by phone and email to help point mr in the right direction. I bought a trailer hitch for our Audi Q7 a few months ago and recently installed it without incident. ETrailer prices and service are excellent. I already have received confirmation of shipment 2 hours after ordering the bike rack. I never would have been able to review options and become informed on this purchase at a bike store or retail store. Good experience so far. Would you recommend etrailer.com to a friend? Yes OID: 103104706 Vehicle: 2009 Audi Q7 email: edsecher@gmail.com 10/28/2014 7:38:55 PM
Edward
10/28/2014
Ordered a Curt Q16 5th wheel hitch and mount for a new Ram 2500CTD. Good price and supper fast delivery. I was missing the handle components which we probably threw away with the boxes. I called the tech dept. and told him about my problem and that we may have thrown them out and that I was willing to pay but I need them quick. He put me on hold for about a minute, came back and said that Curt was sending my parts overnight. Is this service or what? Etrailer has my business. great people to work with, fair prices and super fast delivery. Thanks for your help.
Frank
10/28/2014
This is the second time I shopped etrailer I like it..Always get my stuff fast.
Gene
10/28/2014
I appréciate your service.
Guy
10/28/2014
did a great job on keeping me informed on my order but just a little slow on shippingbut I no not all of that was not their fault all in all a good job
Jack
10/28/2014
Great easy to use website. Just bought my trailer with the Super Lube system and am amazed at what a great idea this is and how great it works. Makes Bearing Buddys look like a joke!
Jack
10/28/2014
Very easy to deal with and very informative. Part as described and works well
Jack
10/28/2014
Excellent product. Easy to install. Held bicycle securely!
Joanne
10/28/2014
Excellent and easy to use. Very quick to ship!! Just ordered this morning and shipped by noon!!! Great videos for installs.
Kathy
10/28/2014
for the right stuff and the right price etrailer .com is the place for me.
Mike
10/28/2014
Fast Shipping, great communication and Item as described. Looking forward to shopping with you soon.
Ruben
10/28/2014
Easy to navigate website. Great service and very quick shipping.
William
10/28/2014
thank you weary fast shipping
Besim
10/27/2014
Awesome customer service and order was shipped in a timely manner.
Brandon
10/27/2014
I ordered custom 5th wheel rails for a 2015 2500 HD. After picking what I thought was correct, called the toll free number and a real person verified what I had picked was right. Order was here in three days and just finished a test run. Every thing was correct as advertised and fit perfectly...Lets go camping
David
10/27/2014
Just got my trailer Hitch that I ordered for a 2013 Lexus CT200h and Installed it on my 2015 CT200h. Its a perfect fit bolted on in 15 minutes and no modifications so the frame has not changed since 2011. Execllent service and fast delivery Aloha and Mahalo from Hawaii.......Ed Oka
Edwin
10/27/2014
Easy shopping on hard to find parts and quick shipping.
Jorge
10/27/2014
These folks have the best led lighting and great prices. Great follow thru and care and attention. I dont know-they may be a major corp-but they act like one of the best mom and pops I have ever dealt with!
Melody
10/27/2014
I received my key and it works great thank you so much, if I need anything in the future I will be sure you contact you thanks again
Rick
10/27/2014
Ive had a really good customer exp. 2 times now, Suzanne and Carla. Good quality items and the shipping time and price is outstanding. I have another trailer I will be calling for parts next week. From a fellow former Missourian thanks again.
Roy
10/27/2014
IT WAS GREAT
Sean
10/27/2014
I started a new job and needed a hitch for my company car. Once again Etrailer was my one stop shopping location and extremely easy to use web site. Thank you again for your service and quick shipping.
Tim
10/27/2014
great service, item was not in stock and the customer service was awesome and gave great info.
Xander
10/27/2014
I like it, its easy to order, great confirmation when ordering parts every description helps thanks for your service
Allen
10/26/2014
Great service, ordered 4 trailer tires that I could not get locally. Sizes were 15 5x4.75. Prices were great and free shipping. I ordered this late Monday and received this early Thursday morning. Again, great service. Dont know how you guys do it!
Amanda
10/26/2014
PRODUCT SHIPPED FAST, INSTALLATION FOLLOWED THE VIDEO INSTRUCTIONS FAIRLY WELL.
Dan C
10/26/2014
Very good Experience ordering fenders for my trailer . Will recommend!
Dennis
10/26/2014
Excellent service. The wheels/tires were a perfect match for our 15 year old Home Depot utility trailer. I appreciated the quick shipment and most of all, the free shipping.
Jeffrey
10/26/2014
Just what I was looking for.HEAVY DUTY!! ...just right
Johnny
10/26/2014
Excellent solution for carrying bicycles on the back of an RV. A little tight but I installed both the bicycle carrier and a spare tire carrier on the back bumper. Used the ladder to secure the bikes. I had a Swagman 2 bike cover that Ive had for years that will keep the bikes clean.
Michael
10/26/2014
Order was delivered quickly. Acura RDX hitch was perfect fit and easy to install.
Allen
10/25/2014
You folks are the best! I received my order way ahead of schedule and it was packed very well. Everything came as advertised. I was amazed at the price, and by all means very happy to buy a product priced without feeling like I had been robbed. You can be assured I will be back and soon for additional parts. Thank-You!!
Ed
10/25/2014
Straps worked great and a great price. Fast shipping.
Grant
10/25/2014
My order was confirmed immediately, shipped right away and received earlier than was estimated. Excellent service!
Mauro
10/25/2014
Suzanne was very helpful and knows her job well. Ordering experience was excellent. No improvement needed.
Patrick
10/25/2014
One of the most positive online shopping experiences I have had. Prompt response to inquiries, willingness to price match, fast and fair priced shipping rates. Good people to deal with. Recommended.
Charles
10/24/2014
Excellent customer service. Signed up for free 5 to 7 day shipping and trailer upgraded me to 3 day shipping for free. Always a great buying experience at trailer.
Gary
10/24/2014
This is a place you can count on to have what you need.
Gary
10/24/2014
great customer service. helped me a lot by researching snow chains for our fleet. thank you
James
10/24/2014
Great product. Reasonably priced, prompt delivery and simple to install. Highly recommend www.eTrailer.com
James T
10/24/2014
Very good experience, the lady that helped me was great.
Jim
10/24/2014
Was very professional the way I was treated by the etrailer.com lady employee Rose Grayson. The shipment and delivery of the parts that I purchased were also in time as Rose had told me. I do not know when because it is for my brothers pick up, and he and the pick up are in Mexico, however, you will receive pictures of the equipment installed. I appreciate your business, and Im looking forward to continue doing business with you as needed.
Jose Alfredo
10/24/2014
The site is easy to use. The products that I have purchased have been in stock at a reasonable price. Delivery was fast. I dont normally fill these feedbacks out, but you guys are good.
Kenneth
10/24/2014
Shopping on etrailer.com was a pleasant experience. The items I was searching for were readily available, several choices and colors. The items are not in any stores I have access to, but a local Tractor Store manager told me of this site. Easy webpage, reasonable price for specialty items, easy checkout and better than expected shipping!
Richard
10/24/2014
It was very good shopping. It seems to be a good price from everything else I have seen on the net. I had a need to phone them as I had missed read the offer, even though I was 100 wrong they still helped me out. Great customer service. When I got the chains they came in a very nice carry case, that will help keep the vehicle clean and tidy. overall great team. Thanks George :-
Ross
10/24/2014
The parts are great ,the web site is great , the shipping was fast and free, It is the best parts website I have ever used ,they dont change the shipping carrier on you like other companies I have used . There is help and customer support and great descriptions and photos of products with dimensions unlike other sites. You have questions they have answers. High quality products,best prices, free shipping, customer support and install and use info. You just cant go wrong with E Trailer.com . Thank you
Russell
10/24/2014
Easy, fast shopping. Even got a free upgrade to 3 day express shipping. Would definitely shop here again.
Shana
10/24/2014
etrailer has been a great experience, All the help I needed..good products, and fast shipping. We love our Anderson ultimate 5th wheel hitch.
Terry
10/24/2014
Great informative web site , wonderful service department.
Troy
10/24/2014
Very helpful people. Order arrived on time. I have not installed it yet, I intend to do that tomorrow, if I have fair weather.
William
10/24/2014
Great experience,havent received my order yet.Had trouble finding this odd part,but hopefully it is the right one.
Albert
10/23/2014
I ordered this hitch TWO DAYS AGO! Crazy fast delivery. Once I mount it I will update my review but so far so good. I had a minor issue and calling and speaking with someone at Etrailer was simple and easy.
Dylan
10/23/2014
Everything I needed and easy to use. Also great prices and fast shipping,that makes it hard to beat!! Keep up the great job.!
Edward
10/23/2014
I think I hung the phone up and it was sitting on my porch What great service! ordered last night received it the next day
Gary
10/23/2014
We have nothing but very good and super quick service. We will be buying from here again as well as telling everyone else to utilize this site!
Jim
10/23/2014
great customer service, have placed several orders, prices good but shipping cost makes it hard to compete with local. would get more small orders if free shipping was like ebay 35.00 or more.
Kenneth
10/23/2014
I got a really good deal. You not only matched the price that I found on e-bay, but you gave me 10 of the difference too. The staff that I talked to was knowledgeable about the installation and very kind and helpful.
Martin
10/23/2014
very helpful. i had questions that were answered quickly. a very easy purchase.
Mike
10/23/2014
My order was handled very quickly and efficiently, I would not hesitate to place another order or recommend your services to a friend. Thank you
Richard
10/23/2014
I received the first part of my order in two days. Great. work on your part E trailor.
Robert
10/23/2014
The experience was great. I intend on surfing your sight more often to see what is for sale.
Allan
10/22/2014
Good service, quick response helpful with questions
Brad
10/22/2014
Great service, products, and price. I appreciate the fast shipping...thanks cb
Charles
10/22/2014
its here and looks good, hope to install later this week.
Dean
10/22/2014
This is the greatest site for trailer stuff. I needed the hitch quick so they took my oder over the phone and shipped it within hours. I love these guys/gals.
Douglas
10/22/2014
Cathy was wonderful,she was most helpful with all the products,answer all the questions that I had ,she went above and beyond Thank you so much for all the help
Edmond
10/22/2014
Good prices, friendly people. Though I have to mention it took a long time over a month to get my hitch shipped out. Fortunately I wasnt in a hurry. But on the high side e-trailer did communicate with me pretty well about the status of the order so I cant complain too much.
Edward
10/22/2014
E-trailer shipped the Curt hitch receiver promptly and it arrived at the auto service location on Columbus day. Installation was easy, according ti the installer. We had a Thule bike carrier already and fit was excellent. Going biking!
Ernest J
10/22/2014
Very satisfied with the service that I received. Communication about a delay in shipment was prompt and detailed. The hardware arrived when promised.
Ihor
10/22/2014
It was very easy to order. The Person I talked to new a lot about what I ordered. It looks like I will have my order on Thursday. Thank you very much. I will buy from you again.
John
10/22/2014
I plan on making E-Trailer my one stop shop from now on! The salesman , Wayne H, was knowledgable about the products I was needing to purchase, very polite, and helpful. He even helped me achieve free shipping by helping me with a set of LED light to make my trailer look better and operate better. But my biggest compliment was I got my parts the very next day and cheaper by far than anyone. Thank you ETRAILOR for all your help and will be ordering again tomorrow, some of the best experience Ive ever had!
Matt
10/22/2014
You had exactly what I was looking for at a great price. Shopping on your site is very easy. Thank you :
Pamela
10/22/2014
Web site was found through google search. It was user friendly and met my needs.
Roger
10/22/2014
shoped a few times everything has been good. excellent customer service
Al
10/21/2014
Your service is fantastic, I and will recommend your products and services to anyone.Will be back. Thank you.
Anna Maria
10/21/2014
Ordered last night and when I woke up this morning, the shipment had been confirmed. So far, so good. If it arrives quickly, we have a winner.
Dave
10/21/2014
E trailer is a great fast reliable source for online shopping!
David
10/21/2014
The shopping experience was very nice and the help that I received from the associate was even better. Thanks for the timelyness of my order being shipped and now just waiting to receive. Take care and God Bless. P.S. I would order from here again.
Eduardo
10/21/2014
I think you have one of the most informative sites about your products I have seen. It makes it so much easier to find what you are looking for. Also I think you have a terrific stock of products online for your business, and very organized.
Jack
10/21/2014
I am not good with ordering things on my computer and often have difficulties. Not so with etrailer.com. Was able to order with ease. Also like the good prices, early response and fast shipping.
James
10/21/2014
I spoke to Mark at 8.59 P.M. and less than one hour my order was shipped. Great service thankyou Mark
Jim
10/21/2014
It was great. Fit just right. Installed in 2 minutes. Called on Thursday got on Monday. Just what we needed. Thank you etrailer!
Linda
10/21/2014
Always a pleasure to shop with etrailer. The accompanying videos are great though I usually dont get sound and their shipping policy cant be beat I usually get things the next day!.
Paul
10/21/2014
Very good experience. Video on the web page confirmed I had the right part and the ability to install it. Would definitely use them again.
Richard
10/21/2014
Good fast Service
Robert
10/21/2014
Always clear on the ordering process with the exception the video of the most recent product did not run. Ordered it anyway.
Ronald
10/21/2014
a very good job
Sherrion A
10/21/2014
Another great product and excellent service from Carla. Package arrived a day early.
Wayne
10/21/2014
This is the best...Everything is well organized and easy to find. Also I love how the videos are posted for each item, this makes things so simple. By having the videos on the page, actually made me buy my hitch in the first place because they showed me how easy it was to install and gave me a good feeling that I wasnt buying junk. Also I found it so awesome that I actually got a call after I made my order to confirm my order and to confirm they had the correct address. Best customer service so far. I went threw a few reviews and could not find a review that had less than 5 stars. You guys are the BEST!!!!!!!!!!!!!!!!!!!. I will be telling all my friends and this wont be the last time I order from this place.
Christopher
10/20/2014
This on line company is the best, in every on-line shopping category there is available to trailer parts and accessory shoppers! Their prices are on the averages lower side, their service and speed of shipment is excellent, and best of all, to me is their informative web site video demonstration clips which review the products they sell as well as installation guide videos! I have and do recommend e-Trailer.com
Gary
10/20/2014
I called today and talked with Renee k. About an issue I have been having with trailer light connectors I have purchased that failed after only s few month of use. She told me exactly what I needed and I felt confident she new what she was talking about. A very pleasant lady to talk with. Thank you Renee.
Gerald
10/20/2014
They always have the stuff in stock and fast with shipping.
Gerard
10/20/2014
The sales and customer service was very helpful in finding a replacement part for my Titan 10 serge brake I have only used etrailer a couple times, and am very pleased with service, tell Carla & Julie I said thanks.
Kenneth
10/20/2014
Searching for a hitch for my 2001 rav 4 was great even got the wiring from curt. Thanks
Michael
10/20/2014
i was very satisfied with the speed of the help i received and excited to see the that the customer service people had a vast knowledge of the industry and the products that they offer.
Scott
10/20/2014
Outstanding technical support allowed me to review what i need and order thank you.
Thomas
10/20/2014
Product was great, easy to put on and free expedited shipping. Great customer service and easy to track your shipment. Very quick response from customer service to an email question. I would recommend you to anyone who needs trailer parts or hitches. Great to see that customer service is still alive and well in the US.
Wayne
10/20/2014
Great product. Great service. Thanks for prompt [two day] shipment of item.
William
10/20/2014
Re-lighting a new to me trailer, got all the parts I needed and free shipping
Bill
10/19/2014
Instantly responsive, efficient, professional service dedicated to customer satisfaction.
Donnie
10/19/2014
very happey with the hitch and easy to install and good service and fast shipping
Gary
10/19/2014
Web site was very friendly. Made order with regular shipping. Recived email that they shipped the same day and upgraded shipping at no additional cost. Great service.
Gary
10/19/2014
I had a new travel trailer ready to be picked up and needed a new weight distributing hitch in a few days. I called my order in to make sure the hitch would be shipped. I worked with Judy M. She told be the hitch was not in stock at etrailer.com, but she would check with the manufacturer. She put me on hold and was back in about 2 minutes. She told me she could have the hitch ship direct to me the same day. I place the order and the hitch did ship as promised and I have the hitch in 3 days. Judy followed up to me with 2 emails just to keep me advised of the shipping progress. Judy M. is the #1 person at etrailer.com. Any towing needs in the future and etrailer.com will be my first place to order.
George
10/19/2014
Excellent service!
Hans Dieter
10/19/2014
Had this LED license plate light for 2 years one side quit working its all good just ordered a new one
Mark
10/19/2014
I HAVE ORDERED SEVERAL TIMES FROM YOU FOLKS AND I HAVE ALWAYS BEEN VERY SATISFIED WITH THE SPEED AT WHICH YOU RESPOND TO AN ORDER AND IT SEEMS YOU ALWAYS HAVE EXACTLY WHAT I AM LOOKING FOR. YOUR PRICES ARE ALSO VERY COMPETETIVE WITH THE MARKET. THANK YOU!
Michael
10/19/2014
I got exactly what I ordered good price low shipping and follow up I would highly recommend dealing with etrailer. thanks George
Rick
10/19/2014
Website was easy to navigate and I had no problem finding what I needed.
Bennett
10/18/2014
very good site , and easy to use
Carl
10/18/2014
E-Trailer is a great resource for many items you dont have an immediate or emergency need for due to breakage or a failure. If you have a plan for maintenance they can fill your need without having to go out to your local automotive or RV place. Its delivered to your doorstep, how cool is that! Your local source may not have what you need on hand and E-Trailer will likely have it.
Donald
10/18/2014
This was one of the easiest transactions ever and the Free Shipping is great. I have not received my hitch yet but it seemed to have been shipped immediately. I am taking advantage of the instruction videos so I will be ready when it all arrives.
Duane
10/18/2014
Received in record time with standard shipping, 2-days, product as described, Thanks
Jerry
10/18/2014
I am delighted with the service!!!!!!
John
10/18/2014
I have been ordering things from etrailer left and right lately. We have just purchased a new MH and a car for a toad so have to get all of the items for both so I can tow. Etrailer has done a great job of getting my parts to me and very quickly even though I have been getting free shipping. Very responsive group of people making sure they get the products out that were ordered. I have been using them for a number of years and they will continue getting my business.
Leonard
10/18/2014
Im very pleased with my experience. They have the parts you need. Easy transaction, quick shipping and good communication. What more could you ask for. Will definitely shop again...
Ronald
10/18/2014
Prompt service , correct parts, easy to work with.
Stuart
10/18/2014
Etrailer is great. I purchased trailer mirrors for my new Silverado. They are great. From ordering to delivery everything went great
Denis
10/17/2014
Fast shipping, good price.
Gerald
10/17/2014
etrailer.com is awesome! The videos, specs and information available before you buy makes etrailer.com my go-to site for towing stuff. And I havent seen better prices anywhere else. My husband was super skeptical about installing a hitch on my Ford Fusion Hybrid, but it has worked out really great. I can haul our bikes easily & we just bought a cargo carrier for trips. The cargo carrier was shipped the SAME DAY I purchased it. Were saving so much $ by being able to use the Hybrid instead of the gas guzzling truck for trips, etc. etrailer.com has made this possible for us, quickly and at great prices.
Melonie
10/17/2014
Order #103089144. Carla was extremely helpful. The shipping was wrong on your web site. She got it corrected and called me back. I then had some other questions about the product. She went out to the warehouse and got one to look at and also asked one of her tech people if it would work for the purpose I was trying to use it for. You should give her a raise and/or promote her. She might make a good trainer for your sales associates teaching them how to give the best customer service possible.
Michael
10/17/2014
I could not order this online so I called and tommy placed my order I am very pleased
Ray
10/17/2014
Erika was very responsive and quickly helped me sort through my options for getting the parts to fix a Roadmaster tow bar that no longer worked correctly because of rust. She went so far as to contact Roadmaster to see if there was a more economical solution. eTrailer gave me the best solution as the lowest cost.
Ron
10/17/2014
I now have a great source for my trailor parts. The local parts house gouges its customers in my opinion. Thanks for such a nice web site.
Steve
10/17/2014
Got the shipment thank you very much, the service was good.
Alan
10/16/2014
Got the order today. Awesome packaging!!! Appreciate all your help. You have a new loyal customer!!
Brian
10/16/2014
Very pleased. Ericka was very polite and answered all of my questions. She kept me informed by email on where and when my shipment would arrive. Most people would not keep in contact after an order is made. Very pleased with etrailer and actually recieved my shipment early. I will recomend etrailor to all my friends. Thanks for awesome service.
Charles
10/16/2014
Package was sent on time. I would order again.
Donald
10/16/2014
Shopping on etrailer.com so far everything I have searched for has etrailer has so this makes it easy to purchase. The prices I have found to be lower then most of the other on-line companys and shipping is free over 99 bucks thats a bonus.
James
10/16/2014
Dana M was the most patient and helpful customer service representative that I have had help me in years, Thank You Dana.
Magdalena
10/16/2014
Easy shopping with great service! I had a question about what I was looking for, emailed it, and had an answer later that morning. Placing my order, I got an email within two hours saying it had been shipped. That’s service that’s hard to beat! Would I recommend etrailer to a friend? Without hesitation!
Patrick
10/16/2014
Thanks for upgrade...came today as promised, placing another order!
Philip
10/16/2014
I cald to get info on a Trailair hitch with etrailer and Jan ext. 334 was very helpful and got the info I needed to verify correct hitch. I cald her back later on that day and ordered part from her. Great service as always
Richard
10/16/2014
Well, this is the 3rd trailer hitch I ordered thru E-Trailer. Experience is always good and the products are quality. had a personal problem this time, but Juanita T. resolved it quickly!
Richard
10/16/2014
Perfect, thank you. Almost Tow Ready!!@
Ron
10/16/2014
Quick shipping. The Lock was very easy to install. The directions were easy to follow. I would not hesitate to order anything from etrailer again.
Steve
10/16/2014
Great service - Fast shipping @ reasonable prices. Super tracing on the shipping !! One cound not ask for better service!
Thomas
10/16/2014
They arrived in a timely manner and in good condition. They look real good, they are better built then the ones I am replacing. I have not installed them yet as they mount differently than the old ones, and I will have to make a mounting plate.
William
10/16/2014
Marcia A at Ez Trailer, directed me to the correct utility trailer bearings by verification of bearing numbers. The bearing kit was received quickly and intalled easily.
Brendan
10/15/2014
etrailer is the best friendly workers and fast delivers and always have what I need for my trIler
Carla
10/15/2014
i ordered bumper yesterday and received it today,it looks beautiful, i cant believe it came so fast thank you!
Charles
10/15/2014
Excellent service!
Corey
10/15/2014
On time and right parts
Giuseppe
10/15/2014
It was such a great experience dealing with the etrailer staff from start to finish. I ordered the wrong parts and when I asked about returns and shipping out the correct parts needed, I received a response back almost immediately ... & it was from an actual human! It was first class business from the start! Etrailer just earned a life long customer! I am so glad I found them... My shipping was upgraded at no cost on their behalf on top of it all too!!!
Harry
10/15/2014
I have called twice and both times had a very positive experience. Suzanne was extremely pleasant and professional! I look forward to continue business with you! Harvey Pepper
Harvey
10/15/2014
AWESOME!!! I had placed my order then I got an email from Erica stating that it might take a little long due to item not in stock she then had two items compared to the item I had order. I thought that was very very AWESOME customer service. I couldve been left in the dark. thats what you call taking care of your customers needs. I told Erica that I would wait till you got the item back in stock. And as we speak its in transit.
Ivan
10/15/2014
Very good service. Received the bike carrier and Im very well pleased with the product.
Joseph
10/15/2014
good price better than Auto Zone for one easy to order and shipped fast
Joseph F
10/15/2014
I continue to have very pleasing online commerce with etrailer.com. Their products have always been as advertised/shown and I have never been disappointed in product quality. Email and shipping have been fast. I come away with the feeling that there is someone on the other end who actually cares about their customers. Add the very competitive pricing and occasional free shipping, and there simply isnt any reason to take my business elsewhere.
Kirk
10/15/2014
This place ROCKS! I ordered at 9pm and it was shipped by10pm. Awesome!
Kurt
10/15/2014
I won't be commenting on individual items but wanted to pass on my gratitude for your company and the communications. You really fill a void for Thule rack owners by having a good search tool and an extensive parts list. Thank you eTrailer!!!
Matthew
10/15/2014
I cant speak higher about this company for this product. I ordered this hitch on a Tuesday evening and received on Wednesday. Cant ask for any better service than that. Received exactly what I ordered and it came in perfect condition.
Mike
10/15/2014
Hi, Rebecca...... Etrailer.com...... I received my order yesterday morning. Super cervice. I'm verry happy with every thing you do..... Again super cervices. I will order some thing else later on. Thank you again.... Richard.
Richard
10/15/2014
your salesman Vince was very helpful with what i needed to be able to hook up to my tow bar. my order i got today which is great. thank you for the great service.
Robert
10/15/2014
Great company to deal with . They have great price and are fast to ship items.
Russell
10/15/2014
The service is fast!! I placed an order the night before at around 10:30 pm and got message the next morning at 5:50 am saying the two products I ordered had shipped. I havent receive the product yet so I cant comment on that part. Reading all those customer reviews made me more confident about my purchase though.
Tommy
10/15/2014
Always quick to ship and if there is an issue it is quickly and professionaly resolved.
Tony
10/15/2014
Service was great. and the information from the people was great.
William
10/15/2014
Perfect! Thank you!
Andrew
10/14/2014
Took me longer to get the exhaust system off the support hooks than it did to install the hitch. All told, even with slow work getting the exhaust system down, it took less than an hour to get the hitch installed.
Andrew
10/14/2014
I took a while to get tires on the trailer and take a trip. I am very pleased with the tires and the service of etrailer.
Donald
10/14/2014
good experience. Short and direct. No effort to sell me something I didnt ask about.
Douglas
10/14/2014
Yes I will recommend etrailer.com to everyone. I just purchased 2 quality trailer tire and rim combos at a block buster price. I am going to go ahead and purchase 3 more of the same size as I am changing from a 5 rim to a 6 so I can up grade from a 205 tires to a 225 tire and an 8 ply side wall. This is the safest way to go because of the professional staff participation Photos, Videos, Q and A participation, guarantee/warranty, Free shipping, Price and e-mail alerts on product status. No other company matches this customer service!
George
10/14/2014
I ordered my hitch on Friday and received it on Monday! The experience couldnt have been more pleasant. I had ordered a hitch from the big A and it took a week to get it, it was beat up and was the wrong part. My hitch from eTrailer arrived in great condition and is the correct part.
H. J.
10/14/2014
A really good company to deal with. Ive bought two hitches and some other parts, no problems. Extra good communication, rare nowadays.
Jerry
10/14/2014
Ordering was simple and carrier was received promptly...so promptly I had to wait a few days to install it as I hadnt had my hitch installed on my vehicle yet. Product quality is great, but I do worry the clips/nubs on the plastic carrier pieces will break off after a number of uses. While installing the rubber bands, I noticed a couple turning white like they were already beginning to stress. Hopefully all the positive reviews will prove that I have nothing to worry about.
Joshua
10/14/2014
The wiring harness itself installed smoothly. Unfortunately my pickup was a little off. I had to enlarge the drain hole in the tail light area to allow the plug to pass through. The ground wire had to be connected to tail light ground wire. Attaching the wire to the frame or the metal skin did not provide an decent ground. Still, it works with only a minor hassle.
Patrick
10/14/2014
This is my second order, and definitely will be ordering again.
Tom
10/14/2014
as always perfect service thx bill even something i discussed several months ago. that id forgotten about i was still able to order thx to marsha for following through. thx marsha
William
10/14/2014
Worked great!
Allen
10/13/2014
So far so good I like the follow up email about the shopping , nice touch
Bill
10/13/2014
I was looking for a brake controller for my 2010 Sequoia that pulls my 6,000+ plus camper once I learned my car doesnt have an integrated brake controller. My mechanics said Tekonsha was the best and I found it on etrailer.com. The site was easy to navigate and I found the correct adapter for my vehicle which makes installation easier. Price was competitive and shipped fast!
Carlos
10/13/2014
I love this place. I have made several purchases with Etrailer.com. The prices are the best. The service is great, and delivery is fast. This is a 110%er company. They also sell more than just trailer stuff. I have a generator on order, and their price beat everyone elses.
Cleve
10/13/2014
Very satisfied so far with the service. Both Rebecca and Nicole were very helpful getting my order organized and processed. Will definitely use etrailer again if I need something
Dale
10/13/2014
Everything delievered on time. Installation was as easy as the video demonstrated. Saved at least $100.
Daniel
10/13/2014
Great service, great products, best prices.
James
10/13/2014
I received excellent service. Renee personally made sure that my order would be quickly processed, and right now it looks like my birthday present will arrive on time. I also liked the package tracking feature. Instead of being routed to a carriers website, the information came up immediately on the etrailer.com site. Well done!
Jeff
10/13/2014
Prices were cometitive and installation was done neatly and on time. Thanks for the great service!
Jeff
10/13/2014
Very pleased on how easy is to find parts you need, how installations are easily explained, different options/choices you have, and prices that are very competitive. Processing and shipping was very fast, keeping me up to date with all stages up to delivery of my purchase. I like the map showing location of your order, but being old fashion, would also like to receive a tacking number from the carrier delivering the order. I will order again from etrailer.com
Jorge
10/13/2014
Great Site, Easy to use, Good pricing
Matthew
10/13/2014
Excellent company to deal with. Everything I purchased was exactly as described, shipping is fast and reliable, communications are timely and the web site is easy to use. I will use this company for all my RVing and truck needs in the future. Thanks for being a reliable company! Rare these days.
Stephen
10/13/2014
Good prices fast shipping
William
10/13/2014
Great customer service - Erika W. was very helpful! Quick shipping and great packing. Ive read reviews of other e-tailers that just slapped a UPS label on the hitch.
Ed
10/12/2014
EASY TO DEAL WITH.
Edgar
10/12/2014
Etrailers is the complete one-stop shop for DIYers for anything related to towing. Quality merchandise and extensive video as well as detailed written instructions save a lot of time and $$$ and guarantee a successful installation. The Curt class III hitch fit my 2014 Hyundai Santa Fe Sport perfectly and looks great. The fast shipping is a nice bonus.
James
10/12/2014
I received my new keys sooner then said, the new keys work Great just as I was Told they will work .the Person I talked to took care of me very well and new what I needed so he Sold me the right Keys the First time. I am well Pleased and will used them more if need to Thanks John Marks
John
10/12/2014
Your site is easy to use and fast . And I could find what I needed order and be done.
John
10/12/2014
I love the way the web site is set up. You the type of trailer you have, the kind of tow vehicle you use and the product you want and a list of available items comes up that is compatible. Delivery was fast and communications was great. Online video instructions for installation were right on the money.
Louis
10/12/2014
Worked out great installed in about a hour using air tools found removing the grill worked best for me had no help that day but thats the way it goes. Thanks
Randall
10/12/2014
I was surprised that I had the trailer hitch, bike rack, and wiring harness on my front porch within 3 days after ordering it. Everything was in good shape, fit perfect, and looks good on my Toyota Rav4. Highly reccomend etrailer.com
Roger
10/12/2014
We bought a bike rack for the hitch of an RV. Originally we bought one from REI, thinking the standard Thule brand would do it. Nope. The RV has such a stiff suspension that it bounced that rack until it bent. Thanks to etrailer, we found the right rack for our RV. It came on time, priced less than the Thule and built like it can take a beating. Thank you. We will be buying more soon.
Travis
10/12/2014
Recording was clear and simple. Customer service rep was polite and very helpful. It took her only a minute to locate the item I was requesting. Within a very short time the rep completed my order.
Arlene
10/11/2014
Fast shipper product works great
David
10/11/2014
This was my second purchase through etrailer, and I am very satisfied with price and quality of the merchandise and the timeliness of the shipment.
David
10/11/2014
I bought a used 14 foot Haulmark trailer that I will be using to move furniture. I bought the Protigy P 3 brake control, Etrack D Rings and Etracks from etrailer.com which I Installed today. It was easy using drill point screws. You guys got the stuff here fast and in great shape.
Dennis
10/11/2014
Your cs repJuanita was very efficient and did an excellent job answering a question I had, and taking my order.
Donald
10/11/2014
Excellent service. Submitted the order on line and received 2 e-mails within several hours stating they had received the order and later that the part had shipped. Very pleased with the quick turn around on the part.
Gene
10/11/2014
Excellent service, products and follow up. Quick shipping.
Robert
10/11/2014
Fast service, I had my harness 2 days after I ordered it. When I went to your website I found the part # I needed, there was a short video to watch on how to install the harness. So when I installed my harness there were no surprises, I knew just what had to be done. Good job Etrailer.
Robert
10/11/2014
Etrailer took the extra effort to personally answer my pre-sales questions via email. Their answers enabled me to make my decision to complete my purchase that day. The shipping was unbelievable! I ordered Wednesday and received my order Friday - from Missouri to Pennsylvania! I expected seven days, they quoted five days, and it arrived in two days! Everything in the order appears to be there although I havent yet installed it.
Roger
10/11/2014
Good product, fast shipping, reasonable cost, simple instructions and best of all... everything fit the way it was intended.
Roger
10/11/2014
This hitch is a perfect fit on my 2004 Ford Ranger. I was able to keep the original step bumper with no changes.
Troy
10/11/2014
The entire process went very well. Delivery arrived as scheduled. Looks to be a very good product. It is a much better product than I purchased from another source.
Bill
10/10/2014
Best deal... no tax, no shipping charges, and the best price available anywhere. No hasel driving to find the right tire match. Tire arrived yesteday and I immediately tried it out on my boat trailer... perfect fit! Your web site is great, easy to shop and find what youre looking for... lots of selections to choose frm. Thanks.
Brian
10/10/2014
Had exactly what I was looking for. Item was received quicker than expected.
Darrel
10/10/2014
Etrailer has always been a good supplier with quality products and fast shipping. Thx Again
Darryl
10/10/2014
I have placed several orders with etrailer and the experience has been fantastic. From my initial contact with Renee, her expert advice, and her outstanding followup to the superfast delivery of all items, the experience and service were above average. I have recommended etrailer to several friends and will continue to do so. Thanks and keep up the great work.
Earl
10/10/2014
The free shipment $99 min is why I decided to buy from etrailer.
Fernando
10/10/2014
Wonderful ordering experience. Customer service was excellent. Nicole was very polite and helpful.
Janet
10/10/2014
I ordered my trailer hitch on 10/09 it shipped that same night. I received it on 10/10. Very impressed with the speed of shipping and the quality of the hitch.
Larry
10/10/2014
very knowledgeable person i talked to he knew just what i need for my boat best service i have had on enternet will use them again
Larry
10/10/2014
When I placed an order for a part that was out of stock, I was contacted several times by Etrailer staff via email and phone within 24 hours. I was out of cell range at the time, but when I got back I called Etrailer immediately. I spoke to Nicky who was knowledgeable and friendly. She got me the part I needed to my door in two days! My local parts store quoted me three weeks for the same part. Everything fit perfectly on my trailer and seems of excellent quality no small miracle when it comes to trailers. Customer service this good is a rare thing these days, but I look forward to using Etrailer in the future.
Logan
10/10/2014
Great shipping time. Thanks
Norman
10/10/2014
Great customer service! Only paid $10 extra for 2 day shipping. Ordered on Wed afternoon and received bike rack by Friday morning. Pleased with product.
Polly
10/10/2014
It was quick and easy
Ray
10/10/2014
The eTrailer website gave me some very good information about the suspension system I was upgrading to. I probably would have ordered something that wouldnt work. Thanks again for your website and assistance.
Richard
10/10/2014
Good web site, items shipped quickly. All arrived in 2 days and free shipping.
Rick
10/10/2014
Purchased this wheel loop for a missing one from a Xport flatbed bike rack. Although this part was made to replace specifically for the xport bike rack it was my only choice short of replacing with a new rack. This part was few mm too small to fit perfectly on the rack, however I made the opening a bit bigger with a pair of pliers. Not perfect but it will get the job done just fine.
Shawn
10/10/2014
Tire was exactly what I needed. Shipping was very quick. Thanks!
Wayn
10/10/2014
Thank you very much. I have never dealt with a company that is as helpful and so ready and able to assist a customer in any way possible as etrailer.com. I am truly impressed with each phone call and each e-mail message. Thank you and those who allow this kind of customer service to exist.
B G
10/9/2014
We hit the jackpot of customer service when we got to work with Jean. All we needed was a handle for our jack. A little $16.90 part. Jean called the manufacturer because we couldnt explain what we had. She suggested emailing her a couple of pictures using our phones which we did and within 3 minutes she had the part number and the order. Thanks to Jean, we saved $50.00 on our order.
Bill
10/9/2014
A quick, easy, successful install. Took about thirty-five minutes. Fit right into place and was an easy bolt in procedure.
Christopher
10/9/2014
Super-fast shipping. Great prices and quality products. Even the packing is awesome. This was my first experience ordering from etrailer.com. It will definitely not be my last.
David
10/9/2014
Wonderful experience. Website was easy to use, ordering was easy and checkout was a breeze.
Jamie
10/9/2014
I purchased the 5000Lb. recessed tie down kit. Great product !!! Very happy with the quality of the product that I received. Shipping was very fast and I was upgraded on my shipping for free. I will purchase from etrailer again.
Jim
10/9/2014
Service and product hitch excellent. Courteous personnel. Thanks.
Jim
10/9/2014
Good service. Overnight as requested. FYI: You need to advise people that the EZ Loader Roller need to have washers installed. I lost one because the center bushing stripped out. The old EZ Loader rollers do not all have washers.
John
10/9/2014
I had a question about the backup camera I was looking at and Emailed ETrailer with a question. In about 3 hours I had the answer to my question. I placed the order for the camera. After I placed the order I had concerns about the free shipping was USPS. I called customer service and had the shipping changed to UPS ground. Etrailer did a great job!
John
10/9/2014
Nicky was patient with my questions about my enclosed trailer I recently purchased. I needed wheel bearings and was unsure of a few things, but she was helpful and not pushy at all. Thank you, Nicky.
Mike
10/9/2014
Great site on the net. very easy to buy from. shipped the hitch very fast. I would recomend Etrailer to my friends to buy from.
Sheldon
10/9/2014
Quick, efficient - gets the job done now!
Thomas
10/9/2014
Marcia was awesome awesome awesome!!! I am converting my trailer from idler wheels to electric brakes. Marcia even called Dexter Axle to verify my model axle! I had it all wrong, she even verified that I had EZ- Lube hubs!
David
10/8/2014
Very user friendly. Easily found what I needed on the website, made my order and within an hour had received an email that more order had be processed and shipped!
Gary
10/8/2014
I know one think if I ever need anything for my trailer I will be at line to etrailer. I was still waiting for the original company to get back to me to make sure I was ordering the right part. I got on google and found etrailer with the part and also the stand and wheeler for the jack that I always wanted and the three items were cheaper then what the original manufacture was selling his for. Then I got a surprise they upgraded the shippint. WOW! WOW!, iLL BE BACK!!!!! THANK yOU! eTRAIER
Harry
10/8/2014
When my hitch was backordered the team at e-trailer kept me informed and offered to provide a substitute more expensive model for the same price. They kept me informed and made numerous phone calls and emails to update me on the backordered item. Once I received the product they also followed up to see if I was happy! Great work team!
James
10/8/2014
I have been very impressed with etrailer throughout my entire shopping process. They have an incredible selection and everything you need for any trailer package you are looking for. Their staff is knowledgeable and friendly, and when a part was identified as missing from my multiple items ordered, they reacted quickly and efficiently to get me the part I needed plus a bonus tool for installation!!. Etrailer was recommended to me by a friend, and I would definitely recommend them to anyone looking for trailer related products! I am VERY pleased!
Jason
10/8/2014
With past experience in ordering from etrailer, I give 5 Stars. I do highly recommend etrailer to all folks who are looking for excellent service, outstanding parts, and super fast shipping.
Jennings
10/8/2014
The site was very easy to use and look up parts. I found it very helpful and beneficial that product installation video were also included. I had one question and my question was answered within 24 hours and was a complete answer.
Jeremy
10/8/2014
Well I had bad experiences with my shopping online but this time Im very satisfied ,thanks so much this is very helpful....
Juan
10/8/2014
Perfect fit. Very EZ to install . Shipped faster than anything I have ever ordered online ! Thanks guys and hats off to all of you!!
Mark
10/8/2014
Always like ordering from etrailer. Have mostly what I need ships out right away! Package well, On time , Cat say enough good things Thanks Mitc
Mitch
10/8/2014
I ordered some roller parts for a boat trailer I have been working on. The parts fit and they arrived earlier than expected.
Nathan
10/8/2014
This is my 2nd eTrailer Order, the shipment came very fast, like 2 days, Installed as shown in the excellent on-line video & only took 30 minutes, very easy with two people, one to hold the hitch up & other to install the bolts, the how to video was accurate, just had to borrow a 6 inch extension for my torque wrench to get around the exhaust pipes. Did not even need to jack up my 2015 Acura RDX. Results: The hitch looks perfect & was easy install !!! PS: It was also WAY less expensive than the dealer’s hitch with the same robust quality! Order from eTrailer... Great support, Accurate Instructions & Videos, Solid Quality, and the Price is Great !
Peter
10/8/2014
etrailer.com was recommended to me by a friend and when I called Roadmaster for information they told me it was a good place to go. etrailer.com saved me some money.
Robert
10/8/2014
Very fast shipping and box had everything packed really good with lots of shipping paper...The order was all there that I wanted....Thank You etrailer..
Roger
10/8/2014
easy to install and works great!
Stuart
10/8/2014
Tekonsha P3 Brake Controller. Fast service. Fair price. Very helpful. Thanks.
Walter
10/8/2014
Great product. Fast shipping.EXCELLENT.
William
10/8/2014
What made my day was being notified within two hours of ordering that my order had been shipped AND that I got a free upgrade to faster shipping. Great customer service!
Andrew
10/7/2014
The site is simple to use, I found what I needed quick and the ordering process is fast. The pricing is great. I have ordered from etrailer before and have recommended it to other people and they have used it too.
Charles
10/7/2014
I love Cathy T.! When you speak of congenial and customer service....then it is synonymous with her name. She made sure I was happy with the shipping arrangements and even had some great suggestions. BETTER KEEP HER AND ADD A FINAncial INCREASE
Charlie
10/7/2014
The guy who anwsered the phone was quick and very helful
Daniel
10/7/2014
Service was super! Upgraded my shipping from standard to express w/o addition cost.
Gary
10/7/2014
etrailer.com exceeded my expectations in every way. Shipping was amazingly fast and the shipment was well-packaged. I purchased one of their rare products that had a lower price elsewhere - all I had to submit was the documentation and they quickly issued a credit for 110% of the difference. Truly among the best businesses Ive ever dealt with. I highly recommend them.
George
10/7/2014
Great people to work with fast shipping
Glenn
10/7/2014
Ordered my parts this morning around 8:30am and I just received an email that my parts have shipped. It does not get any faster than that!
Greg
10/7/2014
I liked the help I recieved when I made a mistake on my billing address. Regina S fixed my mistake and recommended a better shipping choice. I was still able to make the same day shipping. A good overall experience.
Joel
10/7/2014
eTrailer offers great fitting Curt hitches and a wide choice of towing accessories including the best 3rd brake light hitch plug, drawbars in many rise/ combinations, and the usual convert-a-balls and hitch pins. I especially like their DIY videos and used one of those for installing an earlier small hitch on a 2009 Mini Cooper S Hatchback. Newest hitch from trailer went on my 2011 Toyota Rav4 V-6 which could easily tow the Mini if it had to!!!!!!!!!!!!
Mark
10/7/2014
Excellent transaction. Product as described. Great price! Fast delivery. Will shop here again!
Melissa
10/7/2014
Thank you for your quick service. The mirrors fit great and went on in seconds. They fit so good they look like they are part of the truck.
Robert
10/7/2014
Second experience with Etrailer, and just as good as the first. Lots of attention to a transaction that barely exceeded $5. Couldnt have asked for more. Id highly recommend dealing with these good people.
Robert L.
10/7/2014
Very good service, Thanks
Ronald
10/7/2014
good price. the fastest ship/delivery I have ever had. great service.
Van
10/7/2014
George J was very helpful and even made sure to have my order shipped out and delivered to me earlier then expected. This shows excellent customer service skills on his part and the whole company for that matter. I will be ordering from this company in the future if I need anymore towing/trailer accessories needs.
David
10/6/2014
Great knowledgeable service and a pleasure to deal with. Jean was awesome!!
David
10/6/2014
Very easy user interface and great selection on travel trailer items. I am very please with how everything went and will use Etrailer again for my Travel trailer needs.
James
10/6/2014
I am very impressed with the web site, knowledgeable staff I consulted with, and the video clips describing and demonstrating installation. Well done!
Jim
10/6/2014
You helped me make sure that I was getting the correct wiring for our Jeep. I called you and you answered all my questions. So then I placed my order. Your company's people are very pleasant and knowledgeable. Thank you for a great experience. Joan Bogart
Joan
10/6/2014
I loved the site its very detail, it gave me all the information I needed for my order.
Jostin
10/6/2014
Excellent service and the product is exactly what I was looking for. Shipping rate is excellent.
Normand
10/6/2014
Wow what a experience so easy to order and such nice people and fast free shipping a friend told us about you and they were right
Randy
10/6/2014
Based on this buying experience and past buying I am very satisfied with etrailer. Great prices and fair shipping costs. And fast shipping.
Robert
10/6/2014
Will tell everyone about etrailer.com. Great to deal with
Tim
10/6/2014
etrailer was very helpful in explaining parts, ordering, shipping and all around excellant web site. Parts were shipped same day ordered. This is exceptional service. Thanks
William
10/6/2014
Very good company to work with. They have a lot of products for a great price. Very quick shipping!
Daniel
10/5/2014
The lady I talked to on the phone was a huge help. She was eager to help to make sure I got the correct part. Thanks great customer service!
Danny
10/5/2014
Outstanding experience. Weekend order submitted requesting overnight delivery NLT Tuesday and package arrived as promised. Will definitely do business with etrailer.com again.
David
10/5/2014
I found just what I needed at a good price. And they were easy to install. The whole experience was simple and easy thanks for having what i needed
Dwayne
10/5/2014
Great customer service! I had a problem with an LED tail light that I bought in March. Etrailer was contacted and they are sending a replacement. Very pleased with Karen to whom I spoke with.
Earl
10/5/2014
This website had an amazing ion of trailer stuff, but despite a really easy to use website several simple sorting choices, I still chose to talk to customer service for some additional info. They picked up quickly and spent nearly a half hour going thru some product questions. I had just puchased a new truck and needed to complete the towing capabilities not offered by the dealer. I must say this was a perfect buying experience, and I am eagerly awaiting my order shipped free in the next day or two. I buy a lot of product for my construction business and wish even some of them could be as easy to deal with and as committed to unbelievable product knowledge as these folks are. WELL DONE!
Ed
10/5/2014
The service is great, people are trying to help you to make right choice
Farhad
10/5/2014
This has been a remarkable shopping experience. I tendered my order on a Sunday thinking it would be a few days, probably Tuesday at the earliest before I heard anything on my order. To my surprise, within an hour I had an order confirmation and a nice note saying that the product that I had specified was back ordered and that another, equally suited for the job, was in stock and could be shipped without delay. I said, OK, fine, keep me posted. At 7 pm on a Sunday night I was informed that my product has shipped ON A SUNDAY! Way to rock you guys!
Jay
10/5/2014
Selection and ordering process was easy. Available videos clearly convey the installation process. The hitch broke free of its box and one side was sticking out of the bottom of the box when it arrived. Powder coat may have been scratched off on edges. I am hoping corrosion protection has not been breached. Garage where I had the unit installed reported no issues.
Jim
10/5/2014
i ORDERED 5 AMBER CLEARANCE LIGHTS AND THEY ALREADY HAVE IT READY TO SHIP OUT ON A sUNDAY! tHESE PEOPLE ARE FANTASTIC TO ORDER FROM. tHANKS FOR THE GREAT PRODUCTS AND FAST SHIPPING....
Lamonte
10/5/2014
I would highly recommend etrailer company to a friend. Wayne an employee was friendly and answered all my questions. They shipped my order out immediately and I received it within a couple of days. It was easy to install and fit my vehicle perfectly. Thanks etrailer.
Larry
10/5/2014
I ordered my hitch Saturday afternoon, and had confirmation Sunday afternoon it had been shipped ! Talk about service, that was quite the welcome surprise. Way to go, etrailer!
M.bryan
10/5/2014
Absolutely excellent service, shipment as promised, items work as promised. I I have ordered a hitch, and tow wiring for my 2010 KIA soul sport and there were both easy installs thanks to the videos.
Teresa
10/5/2014
Its been a pleasure doing business with a company that takes the time to contact you to make sure you order was not a duplicate.in my experience, thats a rare thing.thanks etrailer.
Alan
10/4/2014
Quick shipping and easy to order.
Alvin L
10/4/2014
I always have a good experience with etrailer. I wouldnt go anywhere else for my towing needs Big shout out to etrailer Thanks
Dennis
10/4/2014
My second time buying from these people. First time very fast ship, fitment was perfect. I just ordered again and they shipped the same day saturday and thanked me for doing business with them again. Great place to do business .
Harvey
10/4/2014
Other online retailers should take notice of how seamless, efficient and effortless etrailers online order system works. It works so well that I wouldnt even think of gong elsewhere.
James
10/4/2014
Havent got my order yet but I think you are excellent. Great communications and status updates. Really like your tracking of shipments also. So far you guys rock.
Johnny
10/4/2014
product was exactly what I wanted and shipping was quick and easy to track
Mark
10/4/2014
It was a little tough to get the cover on because its new but I got it and I am very pleased with the final result
Matthew
10/4/2014
Fast delivery
Roland
10/4/2014
I was uncertain on ordering keys for a tool box over a website. But the keys I ordered worked like a charm.
Zack
10/4/2014
Very good service, fast and no worries. Customer service was awesome and courteous. C.S. called back to update me on the progress and the when it was shipped. I would recommend this site to anyone. Thanks etrailer
Brett
10/3/2014
straight forward site especially appreciated the install video
Butch
10/3/2014
Excellent. Exactly what I wanted. Great service.
Dannel
10/3/2014
Just received my tow mirrors and they fit my 2014 GMC Sierra perfectly. I havent used them to tow yet but they should serve their purpose competently. I used to have a Dodge truck and used CIPA tow mirrors on it and they worked perfectly, but the CIPA GMC tow mirrors didnt impress me so I bought these LVT 1500 mirrors and now that I have them I am impressed.
David
10/3/2014
I had the hitch mounted on the car within 24 hours of placing the order! Fastest free shipping ever. Fit Honda CRV perfectly and easy to mount.
Dorothy
10/3/2014
Great web site, easy to find the items required and the prices are very reasonable. The free shipping even made it better. Replaced the 1,750 springs with 3,000 it is like a new trailer. The springs and suspension kit fit great, easy to install and gave it 2.5 inches more clearance.
Howard
10/3/2014
Got my trailer harness kit for my Frontier installed. The you tube instructions rock. Very high quality harness, even a Nissan relay with it.
James
10/3/2014
What a great product and only 15 minutes to install!. Super fast shipping too.
Jeff
10/3/2014
Fastest shipping Ive ever seen. I had the shipment in 24 hours. Unbelievable!
John
10/3/2014
Ive ordered a number of items from etrailer over the past several years and been very happy with the service and responsiveness of from your sales and technical staff. Most recently, I ordered lift ramps for my motorhome which were on backorder from the manufacturer. I was told at once this was the case and that Id be informed when the manufacturer shipped. I was informed by email and phone as promised.
Kenneth W
10/3/2014
The best part about my experience with etrailer wasnt the product, it was the customer service I received. My advisor was Carla M. She took time to listen to me to determine which bike rack best matched my needs not necessarily the most expensive bike rack. Thanks Carla.
Kim
10/3/2014
Doing business with etrailer was the best I have ever delt with. Would recommend it to any one.
Kit
10/3/2014
Clear and attractive web site. It was easy to find what I needed. Shipping was very quick and efficient.
Lyle
10/3/2014
Thanks for the immediate service!
Patrick
10/3/2014
E trailer had the Anderson Levelers at the best price. Also had a Tecumseh 7 pin tester that I havent found locally. I placed my order after dinner and it shipped the next day before lunch. The free shipping is an added bonus.
Paul
10/3/2014
Great Store, Easy to Use, also has the PAYPAL Option which eliminates additional Credit Card Disclosure. Item purchase price was $9.00 less than the best price elsewhere even eBay The outstanding part of the experience… One Hour and 5 minutes from order placed to E-mail confirmation item has shipped with tracking number provided. Wow, now that’s 5 STARS
Paul
10/3/2014
super fast service. great communication. very good shopping experience.
Richard
10/3/2014
Ive shopped with etrailer.com several times, Im very happy with the price and customer service I always receive. I will continue to buy from etrailer.com 1st!
Ron
10/3/2014
Great place to do business - quality products shipped quickly. what more could you want?
Russell
10/3/2014
I recently ordered the wrong set of new LED taillights for my RV, thanks to Tommy Cs help I reordered the day I found my mistake and the new lights were shipped the following day. Tommy was also helpful in my return of the other set of lights. This is my third order from etrailer.com and by no means will it be my last, very satisfied with all the staff, could not ask for a more professional group of people.
Ted
10/3/2014
Great easy to find what your looking for especially hard to find stuff and quick and easy to order
Brenda
10/2/2014
Easy transaction, have what was needed two times now.
Dennis
10/2/2014
Hitch was well-packaged and arrived promptly. Good product - perfect fit!
George
10/2/2014
Great people to do business with. Good prices and fast shipping.Good customer service.
Hoke
10/2/2014
Unbelievable!!! I ordered my equipment on Tuesday, and got it on Wednesday. It fits perfectly on my car. Great service, prompt shipping and very easy to order from your website. I love how you enter your car info to find the right part, rather than having to guess. Thank you very much, I will be recommending you to everyone I know!!!
Jamie
10/2/2014
Do not buy trailer parts everyday and was unable to locate parts I needed on their website. I called and JEAN P answered and was very helpful. I am sure their job is frustrating at times and is hard to stay positive call after call. However JEAN P was on top of her game. THANK YOU.
Jim
10/2/2014
My order was placed on the weekend for a 11 , ball hitch and a sway adapter plate that fits on the hitch. My 2005 Silverado with 265/70-17 tires pulls a 13 wheeled retro travel trailer. Really hard to find this length of hitch, Etrailer had it in stock at a great price. Now I pull level. Many thanks for the quick service I received it within 3 days and NO charge for shipping. I rate this site AAAAA***** Other online sites should take a lesson from Etrailer.
Lou
10/2/2014
fast shipping,good install videos on line....I will buy again I question the practice of shipping UPS only to have it transferred to USPS,it adds another day until delivery
Michael
10/2/2014
I was really impressed. I called and spoke with Jena a product specialist and she was really helpful. Gave me great information and assisted getting me what I needed right away. Shipping was very fast. Great experience. I did not install it myself because I do not have proper tools but I took it to my local mechanic who is currently installing everything. Very happy with this experience. Thank you.
Robert
10/2/2014
Ordering was a snap. Pat was very sweet and helpful. The Texas Hitch Cover I got is very sturdy steel construction. And the lock I purchased with it will prevent thieves from picking it right off my truck. Everything was perfect. Thank you etrailer.com!!! :P
Robert
10/2/2014
Etrailer has excellent pricing and prompt delivery. The sales person was very helpful and knowledgeable.
Charles
10/1/2014
Love the videos. Easy ordering. Knowing if something is compatible with my vehicle is a plus.
Michael
10/1/2014
I have ordered alot of things over the phone or on the internet. I have to say that this order thru etrailer was hands down the best. They price matched a competitor and shipped same day. Will definitely do business with etrailer again.
Paul
10/1/2014
Very quick shipping , parts fit perfectly and prices were unbeatable.I would reorder from e trailer when ever I need any other parts for sure.
Randy
10/1/2014
The customer service rep, Marcia A, was outstanding. She was very helpful, quick, and spoke well on the phone. Nice talking to someone I can hear/understand. My part was ordered & shipped the same day!! What more can one ask for? I will use ETRAILER again. Thank you Marcia.
Reed
10/1/2014
very fast sevice,great price
Rick
10/1/2014
easy to find the part I needed easy pay and fast shipping
Ron
10/1/2014
Thank you for your quick service. I needed to transfer my old Activator II brake controller from my 2000 Silverado to my 2013 Dodge Ram so that we could camp this weekend. Your wiring harness worked flawlessly to hook up my controller. Thanks again
Tom
10/1/2014
Great service and fast shipping.
Allison
9/30/2014
I have had excellent support and experiences with etrailer. Purchased a number of items and always very happy and fast shipping. Most recent purchase was Reese Straightline hitch and it is great!!
Anthony
9/30/2014
Excellent service, fast shipping.
Barry
9/30/2014
Could not ask for better help, Pat C. was very helpful.
Carl
9/30/2014
With each and every order I place with etrailer over the years, I am reminded of how the perfect shopping experience should be. It is always a pleasant and rewarding experience. Their people and support are the best !
Clois
9/30/2014
Wonderful experience. Had to buy a Curt trailer wiring harness for my Equinox. Installed it in about 30 mins and works perfectly. Previously order the hidden hitch and different wiring harness. It took two people two hours to install at the Military base auto hobby shop. Installation instructions were clear but inconclusive. It seems you must tighten the bumper bolts first - not snug to properly align the frame point bolts. After we realized that was the problem it was easy sailing. Will recommend E-trailer to friends
David
9/30/2014
Outstanding - through no fault of ETrailer the USPS failed to deliver the package. Etrailer folks immediately shipped out another one and made good. Pleasure doing business with people that care.
Gary
9/30/2014
Excellent customer service!
Ken
9/30/2014
Put simply, etrailer is Awesome! If they have a product I want, I order from them. Their service is impeccable...Randy Laws
Randy
9/30/2014
This is my 1st experience with etrailer. Purchased a P2 brake controller with a Titan wire harness. Scheduled delivery date was Sept 30th and it came on time! Out-freaking-standing! Will do this again someday when Ill need something for my safe travels : Thanks etrailer.com!
Richard
9/30/2014
Renee was just wonderful!! Great working with her on my order.
Steven
9/30/2014
Judy did a great job helping me find the repair parts I needed. Good customer service.
Bill
9/29/2014
Fantastic experience with etrailer. Price was the best anywhere. Installed the hitch in about 45 minutes.
Brian
9/29/2014
I found your web site very easy to navigate and find exactly what I needed. Thought your pricing and shipping cost very reasonable.
Emilyn
9/29/2014
As of now- I have not yet received my bikerack it is arriving tomorrow, but everything else went flawlessly.. -The website has better prices than the rest of the internet -They shipped like an hour after getting my order -Not that I needed it as of now, but the guy puts his personal phone number in the emails in case there is an issue To sum it up I like the prices/quick shipping, and most importantly I didn’t have to buy anything at Dicks/Walmart/Performance
James
9/29/2014
Thank you for you prompt service. Easily found what I wanted on your web site and at good price. Order was shipped right away and I received it within a week.
James
9/29/2014
Great place with people that know their products and will get it shipped promptly.
Kenneth
9/29/2014
Fast Shipping, Excellent Service. The way E-Shopping is suppose to be
Michael
9/29/2014
Items shipped fast and were recieved as described. Price was very reasonable. Definately recommended.
Michael
9/29/2014
Great job customer service. Thank you
Miguel
9/29/2014
great experience order shipped within 2 days to my front door. thank you
Robert
9/29/2014
Great pricing, service and delivery. One stop shopping, will definitely use this company again…
Steven
9/29/2014
Jury is still out on the most recent order it has not arrived yet but I am optimistic. Previous experience with etrailer has been very positive. Thats why I am back. So far they have been top notch.
Jay
9/28/2014
Excellent ease of navigation of the website. Very fast shipping. My son is very happy with his birthday present, just what he was wanting for his boat.
Linda
9/28/2014
Prompt service, good price. What more can you ask for? Since I have not yet installed the trailer hitch, I cannot comment on quality, etc.
M David
9/28/2014
Excellent customer service. Made sure that I knew my options for product & shipping.
Robert L
9/28/2014
I had a problem placing my order online, so I called the customer support number and talked with Mark. Mark also had some problems with their computer system but took my number and called me back a few minutes later to take my order. With only a few minutes on the phone with Mark, my order was placed. Later that same day, I received an email from Mark to let me know my order had shipped and he provided me with the tracking number. Very pleased with my shopping experience and will use eTrailer again in the future.
Roy
9/28/2014
Great products and great customer service. The how-to videos are invaluable.
Thomas
9/28/2014
My shopping at etrailer is always good, Thanks!
Alan
9/27/2014
very good people to deal with. good prices and great service. I will buy from them again.
Allen
9/27/2014
Best prices, best support, & most helpful staff Ive found from any online retailer.
Charles L
9/27/2014
Fast shipping good prices. Product exactly as described. Will buy again.
Dennis
9/27/2014
Great service, shipped on time, quality product, thank you!
Galya
9/27/2014
The box is perfect and the batteries fit good
Jim
9/27/2014
Service was great, product is very well made, delivery was more then I asked for. I am very happy. I will send picture asap. Thanks
Norman
9/27/2014
On 08/28/2014 I purchased a 5th Airborne Premium Fifth Wheel Air-Ride Pin Box Coupler from etrailer. You had the best price and your communications to me were very informative.You kept me in the loop on delivery time. I appreciate the help I received from your Tech support staff in assisting me the right model. I installed it myself and it fit perfectly Thank you !!
Ronald
9/27/2014
Fast and easy to order. Sure have a lot of choices.
Roy
9/27/2014
The best website and customer service that in a long time!
Stephen
9/27/2014
E Trailer is simply an outstanding company. Have ordered about 5 items from you now and you all are fantastic. Extremely helpful and fast shipping with quality products.
Stuart
9/27/2014
I dont write reviews but I felt this experience warranted it. I was leaving town and had ordered a new bike rack for the trip. When I followed up on my order I was advised the shipping dept was behind and my new rack hadnt shipped yet so it wouldnt arrive in time for me to use it. I was disappointed but not upset, these things happen. The day I was leaving I was loading the bikes on a borrowed rack and UPS delivered my new rack. Imagine my surprise. Without my asking or knowing, etrailer bumped up the level of service to three day at their own expense so I would get my new rack in time. This was a 100 pound shipment!!! This level of service is unheard of today. Thanks etrailer. I have already recommended you to others.
Wayne
9/27/2014
The company personnel were helpful in ing a Class III hitch that would fit on my 2002 Astro Van with a full size spare tire not the donut and a Helwig aftermarket, rear sway bar installed. What follows next is to fit the hitch to the van.
Albert
9/26/2014
I just wanted to let you guys know that you are doing an awesome job! Ive ordered a few things from this website and the one thing that sets it apart from others is the amount of information you provide on the products and the customer service support. Thank you for a good online shopping experience and keep up the good work!
Alfonso
9/26/2014
great service ... easy to order ... product is being delivered even as we speak!
Charles
9/26/2014
Surprisingly fast delivery. Thanks
Delmont
9/26/2014
Excellent service, Carla M was great to work with and very knowledgable. I received the wheel yesterday and it is exactly what I wanted.
Gary
9/26/2014
This was my second time ordering from etrailer.com, Both times I found the best price out of multiple web sites shopped. Both times my order was filled and shipped the day I placed my orders and delivered on time as the arrival date estimate stated. Cant find any fault with service like that. Thank you.
Gordon
9/26/2014
Very pleased with the products and service. I have ordered in the past and was happy with my purchase and prompt courteous service. THANK YOU!
Henry M
9/26/2014
Been doing business with Etrailer for several years. Excellent website, communications to customers and fast service.
James
9/26/2014
Great service as always. Ordered late on Sun. Night. Shipped early Monday morning...arrived Thurs. Morning.
Jason
9/26/2014
Outstanding customer service! Called me right away when there was an issue with a back-ordered part I had ordered, and had it direct shipped from the manufacturer on the same day!
Jonathan
9/26/2014
Ive always been happy with the merchandise from e-trailer, and also there expedient way of solving a problem.
Joseph
9/26/2014
etrailer has had exactly what I needed. It was easy to order and their support is excellent! This is a good company and you can rely on them for superior products, fair prices, and excellent service.
Kenneth
9/26/2014
Got our hitch and installed it, didnt take long. Now we are ready to pull our horses.
Patty
9/26/2014
I would love to help you out, however I just get to order the supplies. I am not the one using the tools so I can't give the items a review. I can only respond to the service of etrailer. I which has been awesome. If you don't have what I need you let me know and when it will be available. You also stay on top of things, verifying that I received them when it was to be expected. Thank you so much for your excellent service.
Sandra
9/26/2014
Customer service was great! Anna S at ext. 339 was very helpful with product support. The question I ask that she did not know she got right back to me with an answer. Just all around good additude!
Shawn Po6-0568
9/26/2014
I ordered a Reese 20,000 pound 5th wheel hitch. I needed the hitch as soon as possible so I could pick up my new 5th wheel. E-Trailer got the hitch shipped out over the weekend and UPS got it to me on time with standard shipping. E-Trailer even tracked the shipment from their business to my doorstep. The hitch is perfect and a bargain compared to the local prices here in California. I will certainly do business with E-Trailer again. I recommend this seller.
Steven
9/26/2014
etrailer had load range D which is hard to find. The Cs I had on the trailer all blew. I placed a phone order that was handled by Pat. Etrailer & Pat were excellent/courteous and confirmed the orders accuracy before I got off the phone. I loved THAT. I received the tires @ a remote location this morning ahead of the estimated delivery time. I REALLY loved THAT.
Terry
9/26/2014
As always, you had the product I needed, and your service from order to delivery was flawless. What else can I say?
Tom
9/26/2014
I think the product is just perfect and will fit just right.The site is very easy to use and order from.I recommend it to anyone who shops on the internet,also the prices are very competive as well.Thanx,Wayne D.
Wayne
9/26/2014
Very fast and nice to deal with ,prices good.
Winfield
9/26/2014
Very happy with the complete service from the start to the end. Asked the question got the answer very quickly ordered the parts & recieved them with in the time specified. everything was correct & very well packaged. Exellent service. in fact ordering another part i am wanting. Well done etrailer team
Dave
9/25/2014
I had very good service from Renee and would absolutely recommend etrailer.com to a friend.
David
9/25/2014
quick shipping and good communication. Trouble free shopping experience with a wife variety of products and good suggestions not to mention some incredibly helpful installation videos.
Edmond
9/25/2014
I am pleased with my trailer hitch rubber tube cover. I found it simple to order and the pictures were helpful. It fits perfectly nice and snug and I would order something from you again. Thank you.
Gina
9/25/2014
Easy to find the product I was looking for, cheaper than the local RV dealers and the way of tracking the order was unusal and really great. Will always look to etrailer first when needing anything for my motorhome or toad.
James
9/25/2014
I have made two orders through your website and had no problems navigating. Your prices are reasonable. I will order from etrailer again
John
9/25/2014
Ok, I have to admit that I was skeptical about purchasing the Snow Sport HD blade but I was desperate after last winter’s cost of plowing by a local contractor that seemed showed up whenever he felt like it. I was pleasantly surprised by E-Trailer’s service, quality of the product, communication and over-all ease of assembling the product 1-1/2 Hour - if you have the right tools. I placed the order on Tuesday and was told it was out of stock and they would have to ship it from the factory bad start. I was prepared to wait for weeks when all three cartons showed up at the house two days later I live 1,000 miles from shipping point of origin… I don’t know what type of arrangement E-Trailer has with FedEx but I was VERY impressed as I was dragging the 80# boxes to the garage the wife needs to leave cookies for the FedEx Driver next time. I am a Professional Engineer by trade and was fully prepared to make modifications if things didn’t fit. Truth is the designer did a very good job from the extrusion die to the instructions manufacturer even thru in a few extra screws and bolts in case one got away All-In-All a solid buy and example of Yankee Ingenuity don’t let the Chinese steal this and ruin the quality
Kraig
9/25/2014
Very good service, I just receive my order today. 5 days.
Venance
9/25/2014
etrailer.com is one of the best for customer service. Prompt shipment. When I discovered the square receiver was welded lopsided, a new hitch was immediately sent and shipping paid for return of the original one. The video for my vehicle was awesome. Ricky was a great help with questions over the phone. I would rate the company and overall experience a 10!
Craig
9/24/2014
The shipment was fast! The return policy was very accomodating and easy to deal with. I will be purchasing here again.
Donald
9/24/2014
The receiver i ordered wasnt going to be in stock until 3-4 weeks after i placed my order. I got a call and three emails from three different real customer service employees. They helped me cancel one order and create a new one with a recommended receiver. They saved me a lot of time and were very helpful. They put the receiver on the truck, and it shipped out that day and hopefully Ill get it in a couple of days.
Jake
9/24/2014
ErikaW.did it all I ordered my hitch on monday The 22 it was delivered on the 24 at 2 pm had It installed by 4 pm . Erika was very helpful loved talking to her. Thanks Erika
James
9/24/2014
eTrailer.com has been the best internet find since my wife and I purchased our first camper in 2008. We were in desperate need for a new set of extended camper mirrors and needed them ASAP. We called at around 7pm and Zach took our order, hand picked the product from the shelf, and got it to the shipper so we could use them on our first Gulf Coast camping trip in two days. Wonderful experience and the prices were allot lower than Amazon.com. Keep up the good work!
Jeff
9/24/2014
I believe customer service is everything,even in todays no talking buying world,however e trailer has an excellent communication and customer service.this wheel is just perfect.
Jesuscubiche
9/24/2014
Excellent customer service & technical advise. Prompt shipping.
Raymond
9/24/2014
I am pleased with the speed and accuracy of my on line order. And I was always informed on the progress of my order.
Rick
9/24/2014
Excellent customer service and fast shipping. Would definitely do business with etrailer.com again!
Robert
9/24/2014
I called, lookig for a small fifth wheel hitch part, it was in stock and shipped that afternoon. Yeah! Pat was very helpful. Thank you
Ron
9/24/2014
Item was delivered as promised and fit perfect. Great price and would definitely purchase from there again.
Andrew
9/23/2014
Order process simple to use. The tracking link provided in email that was sent indicating order has been shipped, did not work.
Blake
9/23/2014
You have provided an excellent service and the delivery scheduled for September 22 was successful. Thank you so much !
Denise
9/23/2014
Great company to deal with. Needed a rush and they absolutely came through.
Joanne
9/23/2014
Fast service, parts arrived quickly and in perfect shape!! Trouble free
Larry
9/23/2014
Great price and fast delivery
Linda
9/23/2014
Great service and shipping. Perfect fit and look tremendous.
Ronald
9/23/2014
FAST SHIPPING! Product as described. Reasonable price. Very good service.
Steve
9/23/2014
I have had great service every time. Thats why I keep shopping with you. Your people have been friendly and helpful more than anywhere else.
Steven
9/23/2014
Item as described, quick ship! Thanks!
Aaron
9/22/2014
I worked with Judy to order my 12 VW Golf TDi kit, and Im very happy that I did not order from another website. She was very helpful and noticed that I was going to get the wrong wiring parts if I ordered from eBay.
Andrew
9/22/2014
Ordered 2 trailer tires/rims. There was an unusual delay Ive ordered items from them before in shipping that I questioned by email. Judy responded within a couple of hours, explained the situation and assured me they would put a rush on order. Received tires within a few days, everything as it should be. I would recommend etrailer and will continue to shop from them. They deliver what they promise!!
Basil
9/22/2014
Excellent! Wasnt sure what Standard Shipping would get me as I needed the lenses soon but they shipped the same day and I received them two days later. Will definitely use again!
Glenn
9/22/2014
great experience using your easy to use website. Item ordered had and exceelent price and great qualty.
Henry E
9/22/2014
Holy crap! These guys are legit. Ordered my items around 4:00 pm on a Saturday and got a confirmation around 6:00 pm the next day Sunday that the items has shipped. These guys dont kid around. What an awesome job and great prices too.
Jay
9/22/2014
One of the easiest transactions I have ever had Renee K. was extremely helpful and the product is great. Very easy to install.
Jimmy
9/22/2014
Great product. Perfect fit, took only 15 minutes to install Fast shipping . Nice hitch
John
9/22/2014
eTrailer carries many things that are difficult to find elsewhere. I have made two such purchases and felt their prices were very fair. Also, when I placed my last order there was a problem with the mailing address. Within ten minutes of placing the order a real person called me and straightened it out. I didnt get an email about the situation, asking me to make a correction, and then never knowing if the information was communicated correctly. They responded quickly. I will continue to shop eTrailers website and hope you do as well.
Ronald
9/22/2014
Product worked great , quality was awsome
Ross
9/22/2014
Great service and products, reasonable or no shiping charges.
Thomas
9/22/2014
Got my hitch in about a week. Installed it in about 2 hours, perfect fit. Great web site, easy to navigate.
Walter
9/22/2014
It works fine. The only problem I had was conn. the tabs into the fuse block. It is located up near the dash on the drivers side which was very hard to get to otherwise i like the operation of it.
Barry
9/21/2014
Ive bought a few things through etrailer, you cant go wrong here, good prices and fast shipping.
Larry
9/21/2014
The front mount hitch arrived promptly, fit perfectly.
Robert
9/21/2014
A commendable job. Talked to Mark, late Monday afternoon, ordered the part I needed, which I couldnt find anywhere as it was listed out of stock with other suppliers. Order was shipped immediately, and I received it Thursday evening. Installed it today, and everything fit together well. Great service!
Austin
9/20/2014
Ordered a wiring harness for a 2011 f-350. Post office lost it. Not the fault of etrailer. Very happy with customer service. They care about getting the product to the customer. I received three emails to help me track down missing package. Thanks
Chris
9/20/2014
Bought a Yakima Double Down bike carrier. Simple to order, quick shipping, and easy to install.
Doug
9/20/2014
Ordering was very easy and you can pick which shipping method you want. The trailer lights ordered was a good fit and finish product, I would use etrailer again.
Jonathan
9/20/2014
good customer service
Mike
9/20/2014
Shopping at etrailer is always a great experience. Best prices, fastest shipping, and great customer service. Thanks again!
Rick
9/20/2014
Very fast delivery. Good products as advertised.
William
9/20/2014
My expierence was fantastic placed my order one of the items was not in stock got a email letting me know .then I lost all my info on my order and called spoke to a very helpful young lady who helped me very pleased with etralier and would shop them again thank you all so much . Albert snape
Albert
9/19/2014
Called for help on which spare tire bike rack would be the best for my car. Janet was helpful and watched the same video I was to answer my question correctly. Received my rack yesterday will be mounting to my car this weekend. First time Ive used etrailer.com and will look here in the future for other items I need.
Beth
9/19/2014
The site is very easy to use and the order shipped the same day. My item was easy to locate.
Bill
9/19/2014
GOT ORDER QUICKER THAN EXPECTED. DESCRIPTION AND AND PRODUCT SPOT ON.
Donald
9/19/2014
Very quick service Very impressed.
Kathy
9/19/2014
Cathy at etrailer was very accommodating taking my phone order. I received an email w/ shipping/tracking info., order received on time, parts were as expected. Good experience. 2nd time Ive ordered from etrailer, and will shop here again.
Keith
9/19/2014
I am very pleased with the shopping experience at etrailer. I have shopped here before and always find myself returning to this site because of the ease and the availability of products. They always seem to know what I want and have it ready to ship.
Kerry
9/19/2014
Had about 4 days to get a pair of tires for my utility trailer. etrailer had the best price, but the shipment estimate said maybe in time, maybe not. Called & spoke with Karen. She was able to get he tires shipped out the same day and they arrived with plenty of time to spare. Excellent job and thanks.
Kirk
9/19/2014
Accurate descriptions, wide product selection, competitive pricing, FAST shipping…PERFECT!
Mark
9/19/2014
Thank you. I was able to update my order a couple of hours, after I ordered online. This updated saved me another shipping charge on the item and only upd the orginal shipping a small amount. Lexus was very helpful is assisting with the update. Thank you again for being a great site to shop. I chose etrailer over another vendor because shipping was so reasonable. The total price on one itemx2 was over $4 more but your shipping rate made up for the difference.
Randall
9/19/2014
Very easy to navigate the web site, resonable prices.. fast service…
Robert
9/19/2014
Very good price , wasnt able to track item from their Email. They sent me the location of my item. Item was exactly as advertised.
Robert
9/19/2014
very good service thank you
Robert
9/19/2014
Everything ordered came quickly and well packaged. Excellent easy transaction and communication.
Steve
9/19/2014
Let me start by thanking Nicole R for the quick response to my emailed question! Product was easy to track from your website. When I got my shipment the product was in perfect shape with easy to follow directions. I will be ordering from etrailer.com again!!
Tom
9/19/2014
I have a Chevy aveo5 and heard it is very bad in the winter. I have purchased the tire chains and they came in the same day that it was noted on the E-Mail. I have tryed them on and they fit perfect and have drove it around the yard. Spun the wheels a very little bit. Well just seeing what it did to the grass, I am now ready for the snow to fly and know, I will be able to get to where I need to go, without worrying about getting stuck. They are 100% worth getting now. Don’t wait till you get stuck, the price is so good, order them right away, before the snow.
Barry
9/18/2014
called in with a concern about product. after talking to Marcia, she took care of everything. its people like her that make your business successful. she is a great asset. her ext. is 529. thanks for the great service.
Casey
9/18/2014
Kathy was very helpful. An enjoyable experience.
Dennis
9/18/2014
Anna S was extremely helpful to the right parts to add a hitch to my 2010 Toyoto Prius. She was able to look up my old order history to make sure I had everything need to use my old bike rake I purchased many years ago through etrailer. Great and friendly service, and great prices!
Derek
9/18/2014
Reasonable price and quick shipments. All employees have been very helpful and courteous during and after the sale. I would highly recommend Etrailer to everyone.
Don
9/18/2014
EASY ordering.. excellent e-mails on order and shipping.. Great tracking.. and received my order in two days.. Thank-you.
Douglas
9/18/2014
Happy with the service and product I bought.
Douglas
9/18/2014
I ordered a hidden receiver hitch with a wiring kit, ball mount and ball on Monday and it arrived in Alabama on Wednesday. Great service, everything fit perfectly and it was a 40 minute install. Kit was for a 2011 Honda Odyssey. Thanks.
Jerry
9/18/2014
Great service and fast shipping
Joe
9/18/2014
Super fast shipping on several/all items! Arrived in 4 days from order. Very pleased! All items were as described!
Katherine
9/18/2014
Very lucky the mirrors did not get broken. The mirrors had been placed in the same box as the 60+ pound hitch which crushed the mirror box. Guess I will not be storing the mirrors in the factory box when not in use. On the good side the K-source Snap-on Towing Mirrors fit my 2010 F-150 & look great. The front hitch assy. Looks well built and will be installed this weekend. Etrailer shipped on time and was received in 2 days as requested, good job. Will by from etrailer again.
Ken
9/18/2014
We got a nice bunk fan/light for a great price! It arrived 2 days earlier than was promised too! Thanks for your awesome service!
Robert
9/18/2014
Excellent customer service. Shipped the evening I placed the order. Thanks!
Ryan
9/18/2014
First class customer service! And thats coming from a previous VP of Consumer Care inbound and outbound call centers. I was contacted about a potential delay, I responded with thanks and why I needed the order quickly, they found the parts in another warehouse and they arrived 2 days earlier than expected. George was the reps name...kudos!!
Vicki
9/18/2014
I placed an order for titan actuator, and kodiak disc brake setup. It took about 7 days to receive my product but was all in good condition upon arrival. I did have a few issues with my installation of the kodiak brakes. Phone called in and received good support with some ideas/options on how to make them work with my particular trailer. The service was good, product received in correct order and timely.
Bradley
9/17/2014
Because of the excellent service and fast shipping, I’m a repeat customer. I find the videos for products very informative. Thanks.
Carole
9/17/2014
Great help with placing the order Mark M. and good follow up on shipping details George J. Very pleased...great customer service!
Earl
9/17/2014
Great communication, fast shipping, good prices
Gary
9/17/2014
This was possibly one of the best customer service dealings I have experienced in quite a long time./ Great products, very good product pricing and a free shipping offer. Cant beat that. My order arrived in 3 days. I had just sat down at the computer to do the first shipment tracking when the UPS truck arrived at my place. Pleasantly surprised. PLUS, great personal follow-up information. Thanks for a job well done!
Gaylen
9/17/2014
Being a beginner in camping I called etrailers for advice. Titus was my personal expert and helped me. Even with my so called smart phone disconnecting Titus was very professional and very helpful. Thanks Titus. My purchase was a brake control and towing hitch. Shipping was fast. Great Job etrailers. Thank you
Kenneth
9/17/2014
It was quick, easy and professional!
Patrica
9/17/2014
Product was delivered on time and was as advertised. Erika was very professional and helpful on the phone.
Phillip
9/17/2014
I would recommend etrailer.com to all!! Very pleased with the product and the people at etrailer.com. It is a pleasure to work with professionals. Vince made my ordering a snap. I placed my first order and later found out that I had ordered the wrong parts! No problem, he sent me the return authorization # with no problems and I already sent it back. Thanks Thanks
Stephen
9/17/2014
I was impressed with the kind and efficient service provided by Kelly. She located the parts I needed and verified the match to my vehicle. Then I was surprised when I received a follow up email confirming that the products were on their way to me. Great customer service. Thank you and I Will use you again.
Steve
9/17/2014
Recently I worked with Jean P on a new order 103036532 . Jean handled my concerns with a friendly and very professional manner. This simple interaction with the customer is extremely important, especially in todays busy world. Thank you Jean, you have created a repeat customer.
Alan
9/16/2014
super fast shipping. literally overnight in my case.
Alex
9/16/2014
The order process is simple and easy to use. The service is simply awesome and the response time almost immediate. Cant ask for much more than that.
Charles
9/16/2014
The person who took the order was polite, knowledgeable and efficient. She was able to obtain quick answers to my product questions. The order had many components and she coordinated them without a hitch note the pun. I anxiously await delivery.
Charles
9/16/2014
Item arrived quickly and the price was good.
Daniel
9/16/2014
will do business with you again…….
Daniel
9/16/2014
I thought the experience was very good, I would recommend etrailer.com to anyone.
David T.
9/16/2014
Low prices as usual.. .. Super fast shipping... Easy to use and informative web site... Thank you….. Dick
Dianne
9/16/2014
Your site was simple and easy to work with. I received my package within the specified time frame and it only took 10 minutes to remove the old broken part and replace it with the replacement.
H Brandon
9/16/2014
Flawless. Second experience buying from etrailer.com. Flawless both times. What I ordered is what I received, and it came when expected. Prices are better than I could get locally.
Jerry
9/16/2014
My dealings with etrailer has been very good. all the different individuals ive dealt with have been very knowledgeable and professional. kellyS recently saved my bacon on some parts I needed.This is a great company to buy from and if you have not checked the web site and all the great how to videos.. they really helped when i had to take my car apart to install the base plates. Great company to deal with..
Jerry
9/16/2014
I had a great customer service experience with Nikki. When I expressed concerns around shipping time on my confirmation email, I was put in touch with a real person right away who explained there was an out of stock item, suggested a comparable item that was in stock, adjusted my order over the phone, and got it shipped out the same day. Nikki was friendly, responsive, and made me feel like my business was truly appreciated.
Josh
9/16/2014
just what the doctor ordered. Thank you etrailer! Mike
Mike
9/16/2014
Great information about the products and their fit on different cars. Good prices and great customer service. Very happy returning customer.
Patricio S
9/16/2014
Very nice hitch only thing is it took a few min to install being the bolt holes are quite lined up and had to put wrench on hitch to pull over enough to install bolt. but now its on shes purty and works like a charm!
Robert
9/16/2014
These guys spent a lot of time helping me find what I needed. Because of that, I would have bought from them even if others had it cheaper. But, no one else had it cheaper anyway!
Stan
9/16/2014
Thank you for easy online ordering and fast delivery. I look forward to future business with you.
William
9/16/2014
Excellent service! I placed my order on Saturday and it arrived on Tuesday.
Alan
9/15/2014
A great customer service experience. I had a special requirement that meant a trip to the warehouse to get measurements that are not normally needed for a battery box - not a big ticket item. Vince went out, took the measurements and provided what I needed in minutes. Lots of options for shipping at very low cost meant a great shopping experience.
Carl
9/15/2014
etrailer.com is great! UPS messed up my first order with etrailer back in 2009 but etrailer took care of it. when the tongue weight of a hitch i bought was not as much as the website had said, etrailer took care of it. when i got a new yukon and had no idea how to wire my tekonsha trailer brake controller etrailer had the directions for everything including the stuff i had to connect under the hood because GMC doesnt do that. the way etrailer has always held up their end of the bargain, i would not consider buying trailer stuff from anybody else.
Christopher
9/15/2014
I am truly amazed with etrailer. I purchased the exact same Kurt hitch receiver from them for my Jeep Wrangler for about 1/4 what it would have cost buying directly from Kurt, and for about half what I would have paid everywhere else I looked. It was a perfect fit and I didnt even have to the muffler. The wiring harness was perfect as well and installed very easily. It all arrived on the day I expected it and I got a courtesy call to inform me that my Black Lab hitch plug was back ordered. The only bump in the road that I noticed was the harness instructions called for a 17/32 drill bit to drill for the ground screw. Being over 1/2 inch diameter, I knew that was incorrect. Not really worth mentioning, but Ill do it anyway. The best part is that I can now go to etrailer for all of my towing needs without shopping around. I also got free shipping! A+++++.
Donald
9/15/2014
I have ordered product several times. Your Commitment to your customers are next to none. The communication, and personal phone calls about my orders are great, as we are full time RV and moving from place to place this is very important. Thank you
Fred
9/15/2014
the lady yesterday when i orderd my water proof side marker lights was just great with every aspect of the transaction. seriously you guys are the ultimate best. thanks so much gene. i found a new friend.
Gene A
9/15/2014
Shopping on line with etrailer is easy and there products are good, shipping is quick and reasonable.
Gordon E.
9/15/2014
Great service and prices
Joel
9/15/2014
your company is great. Every time I order something I get it faster than I usually get other products from other places. And the quality is always perfect.
Lloyd
9/15/2014
Etrailer has always had customer service that was second to none and every time I order from them, their selection and number of products that you cant find anywhere else just amazes me.
Marty
9/15/2014
Great people to work with
Scott
9/15/2014
Always fast service, They are my go to place for trailer parts
Steve
9/15/2014
Second time I used Etrailer for parts. Easy to order,friendly people,only took me 2 minutes total. Great company!!!
William
9/15/2014
Good Job, You are the best Thank you so much.
Willie
9/15/2014
awesome. love it
Christopher
9/14/2014
This is the place to buy your parts, every time if get on their web site I spend money.. Thx guys
David
9/14/2014
etrailer is great! Never had any issue with anything I ordered from them. Shipping is always fast and their youtube videos are great. I would recommend them to every one.
Gerard
9/14/2014
The product arrived sooner than I thought. while it fit, had to be creative on the install. With that said it worked. Would buy product from etrailer again.
Glenn
9/14/2014
My hitch was shipped by UPS , they beat the box`s to shreds . But my hitch survived all the punishment that UPS gave it . I must say that customer service is the BEST , UPS lost about 5 of the bolts and locking plates in shipping . I emailed Judy at etrailer.com and she was on it . I sent pictures of the beat up box`s and a list of what was missing . Judy wasted no time to get my missing parts sent out to me . I send a BIG THANK YOU to the Etrailer staff for a job well done …
Jon
9/14/2014
Etrailer kept me well informed of my purchase. The item was delivered in the timeframe expected and the parts fit perfectly. Well Done!
Martyn
9/14/2014
Easy to find, my part and the photos are beyond what most sites provide. Great communication and fast shipment is appreciated. Thanks!
Robert
9/14/2014
Mirrors arrived quickly but I am away from home so have not seen or used them.
Rodolfo
9/14/2014
Very good experience. Product was great. No issues.
Alexander
9/13/2014
katie was extremely helpful and friendly. shes a keeper. quite knowlegable about what i was ordering.
Clarence
9/13/2014
I bought 4 tires and wheels for my utility trailer. Well laid out website. Great deal, great tires, great wheels and they shipped quick in good strong boxes with handle holes. Easy to handle. The tires had air in them too! LOL
John
9/13/2014
bought a few things awesome service and products
Mark
9/13/2014
I have to say I enjoy ordering parts from you.your hassle free and your employees are very helpful and knowledgeable. And i get my parts asap. Thank you.
Michael
9/13/2014
Jan L was very helpful in getting my order. Thanks.
Michael
9/13/2014
Best on line service I have had in a very long time! Product arrived exactly as advertised and earlier than expected. I will definitely use e-trailer again! Thanks!
Scott
9/13/2014
ALWAYS GREAT, FAST SERVICE. I NEED MY PART BY FRIDAY AND BECAUSE OF YOUR SPEED IN SHIPPING I SHOULD HAVE IT. THANKS!
Stanley
9/13/2014
Great service, good selection of parts, prompt shipping and excellent how to section. Hard to believe all this exists with very competitive pricing as well.
Thomas
9/13/2014
I have to say OUTSTANDING customer service. all my purchases have been as advertised and delivered promptly. I couldnt be more satisfied!!!!!!
Troy
9/13/2014
Perfect, excellent service. Got the my lights in 3 days. Wow, thank you. !
Christopher
9/12/2014
You do a great job supplying products to customers that are high end with great customer support for installation of said products. Yes I would recommend you to others as I already have.
Darrell
9/12/2014
Excellent customer service. Kelly was extremely helpful...Thank you!
Denise
9/12/2014
I already referred Etrailer to a friend and will continue to do so . The prices are right , the ion is good , and, the follow up is excellent !
Gary
9/12/2014
Exactly what I needed at a good price. Delivered in 3 days
Sam
9/12/2014
Bought a Honda Odyssey and a tow package including wiring from trailer.com Was very satisfied with every aspect. Then I bought a Terry Travel Trailer but how to connect the 4 pronged flat connector from the Honda to the 7 round of the trailer. So….etrailer to the rescue. Katie explained in detail every aspect of the connection, It is such a pleasure dealing with people who know what they are talking about and make the transaction as smooth as possible. Thanks again.
Steve
9/12/2014
I cant praise Cathy enough. She was so helpful and courteous. She was able to get hard to find chains for my car and also suggested a way that they could be shipped in time for me to take my road trip to South Dakota. I wish every company I dealt with on the phone had a Cathy. You are a lucky company to have her for a representative. Thank you again.
Susan
9/12/2014
great job as always, very fast
Thomas
9/12/2014
easy web site to find what you need. Fair pricing and fast shipping.
D
9/11/2014
etrailer was great and easy to deal with. They kept me up to date on my back ordered item and the first order shipped right away.
Darryl
9/11/2014
The seals came very quickly which pleased me because I was at a standstill without them. They worked great. The downside is, I will expect that service all the time from etrailer.
Darvin
9/11/2014
excelent help, very useful the videos
Francisco
9/11/2014
dealing over the phone was easier i will doit again
Fransisco
9/11/2014
Bill was very helpful in getting details on the product I was ordering. He was pleasant, knowledgeable and is a great asset to your company.
John
9/11/2014
the hitch fits perfectly, I followed all the directions and the end result was great. a little bit of advise , get some really fine mechanics wire in order to be able to fish the bolts through the frame and square washers. the trick is to coil the wire around the treads of the bolts for them to fall into place
Josue
9/11/2014
I stumbled upon etrailer.com in a forum. From the moment I placed my order, up to when I received the package, Erika kept me informed about my order by phone and email. Of all the websites I have ever purchased from, etrailer.com had the best customer service.
Khalid
9/11/2014
really like the competitive prices and the how to install videos which were a major part of my decision to continue shopping at your site....
Leander
9/11/2014
Free shipping was a big plus with e-trailer. The whole process was as simple as ordering a hitch and cargo carrier and then waiting for it to arrive. The videos on how to install the hitch were great! Also, knowing very easily what carrier would go with what hitch made buying easy as well. Thanks!
Patrick
9/11/2014
Great customer service . Cathy at e trailer went out of her way to solve my problem
Steve
9/11/2014
I was amazed by the service. I order and with in a minute I got an email responding to my order. The service was great!
Terri
9/11/2014
Very impressed with the speed at which my order was processed, just ordered it and my tow bar is already here ahead of the time promised.
Brett
9/10/2014
I am very happy with my purchase, I lost the key to my tool box over two years ago and have not been able to lock it,I found etrailer by accident looking for new lock cylinders and was able to get a replacement key, Thank God that etrailer has replacement keys.
Casey
9/10/2014
eTrailer is great!! Ordered on Friday, advised it was in stock and would ship Monday it arrived on Wednesday! Called to ask a couple questions, fast friendly customer service. Easy to assemble. Ready for a trip!!
Charles
9/10/2014
Great way to do your shopping, lots of useful tools to help you out making the correct choice.
Enrique
9/10/2014
Great company to buy from!!
Gary
9/10/2014
It is a pleasure dealing with these folks and they have the best of the best products. They all do what they are advertised to do and better in most cases.
Henry
9/10/2014
Fast service, received my order in two days. Order was correct no issues. Thanks etrailer
John
9/10/2014
WOW, youre even faster than your internet fan reports!! regards, John
John
9/10/2014
delivered one day early very helpful on the phone great fit on promaster easy install
Michael
9/10/2014
Great The Videos are very helpful, a friend of mine told me to go to etrailer glad he did. Got everything I ordered, great packing job to you shipping department. Change nothing, easy to order. You took the time to do the Videos, made it so easy to buy the wright product. Thank You
Michael W
9/10/2014
Placed order late at night everything was in stock and received confirmation email from them in less than 20 minutes. The following day I had up dated shipping info and tracking info the day after with a phone number to call for any questions I might have. The service and info is outstanding with these folks!!
Paul
9/10/2014
Great service, Very prompt delivery!
Pravin
9/10/2014
I got the vent in Missouri in two day it was Fast in it was great
Shawn
9/10/2014
Great service over the phone. Ricky did a great job getting our part shipped same-day at a great UPS ground rate!Grate, or did I already say that?
Stephen
9/10/2014
Products were competitively priced and were received within a week as ordered. Very pleased with product and service.
Steve
9/10/2014
Received my hitch for my Chevy Spark in 2 days. Had it installed 1 hour later. Great experience.
Thomas
9/10/2014
Thanks again Vince for your help with my order. You are a very helpful person . Thanks again !
William
9/10/2014
Good customer service
Charles
9/9/2014
Stellar service!
Ghent
9/9/2014
The customer service has flexible hours and were extremely helpful and courteous. The trailer jack fit perfectly on my 99 TR19 PSEJ10000101. Literally, I had the jack installed in 3 minutes with the use of snap ring pliers. I am very happy with the purchase and will definitely recommend etrailer.com to others. THANK YOU!
Kevin
9/9/2014
Easy site to understand and quick and easy
Larry
9/9/2014
I am very happy to shop with Etrailer. They have been a real pleasure to deal with. I have ordered several items with an excellent results on my orders. The personnel have always been great to work with.
Luther
9/9/2014
wonderful! ordered one day and received them the next.
Margaret
9/9/2014
As usual it was easy placing my order. Yall always have the items I need and I appreciate that. I have let several friends know about your business and I know some have ordered. Keep up the good work. The only small issue and maybe I just missed it, one of the items was not in stock and it is taking a little longer this time. But that does not effect me doing future business. Maybe a small email stating it will be taking a little longer. Thanks again and God bless
Mark
9/9/2014
Marcia A was a great help to me during my order. Very personal and professional. Ask the right questions to make sure I got it right. Timely shipping and FREE. Got it today and its all installed and working. Thanks, Mark
Mark
9/9/2014
When etrailer was about to ship out my order it was noticed that some of the hardware was missing . I was emailed an apology and notified as soon as another unit was shipped in its place. Its nice to know that they wouldnt let me sit here and wonder what happened to to my order. Thank you etrailer.
Michael
9/9/2014
The entire online shopping experience was great. Easy to navigate, and purchase. Your customer service people were very helpful and fast to respond to my email question.
Paul
9/9/2014
Excellence, I rec. an already installed, just what I wanted comp. satisfied. I would recommend u to my friends...thanks a lot...pete
Pete
9/9/2014
Great prices, fast shipping! Thanks!
Steve
9/9/2014
Side Marker lens for trailer: My experience with etrailer was outstanding. My order was done on the internet. Shipment was received shortly thereafter. I would not hesitate to utilize etrailer again for all my trailer needs.
Bennie
9/8/2014
they didnt have the one i ordered but offered a different one easy squaze
Bob
9/8/2014
Great product, and fantastic service.
George
9/8/2014
Knowledgeable staff polite, helpful, and personable. Very comprehensive inventory good instructional material for newcomers to trailer maintenance, repair, and modification. THE place to look for what you need.
James
9/8/2014
Went to seven different parts stores locally. No one had what I needed. Found it on etrailer in about two minutes.
Jeff
9/8/2014
Second order from ET and another great experience. Both sales reps were very knowledgeable about the product.
John
9/8/2014
Order shipped when they said it would. Arrived in great condition. I had to phone back with a request after my order had been processed and they were able to help with a change of address. Will definitely purchase from etrailer again.
Mike
9/8/2014
This was the largest list of trailer manufactures I found on line and the online experience was excellent. Great online source for trailer parts.
Randall
9/8/2014
I was and am very pleased with the response and the knowledge and the speed with which they processed my order. Definitely consumer and customer power.
Tom
9/8/2014
Wow! The cargo carrier and the bag both exceeded my expectations. 8,000 miles later and I am even more impressed. Customer service was outstanding.
Victor
9/8/2014
This site is great, they have everything and easy to find what you need. Customer Service is excellent. AAAA+. They worked out shipping on a Saturday for me, so I could have the hitch installed and pick up my new boat asap. Thank you etrailer.com
Brian
9/7/2014
Etrailer is great. Every time I need replacement parts for my ski racks, they deliver.
David
9/7/2014
Great company to do business with items are as described super fast shipping.
Janet
9/7/2014
The web site was easy to navigate and items and the videos were very helpful. I do wish that, for example, that the long thin LED tail lights could group up with matching clearance lights for example. From the long thin three LED types to the small individual clearance lamps. Same width, depth, look and darkness/color of lens cover.. matching to each other. I had to go back and forth and look hard, closeup and check specs of everything and Ill still bet they are not matching look items. Other than that, piece of cake and TONS of items to choose from. FAST shipping it appears as well.
John
9/7/2014
I had the Curt class III hitch installed in less than 15 minutes with a little help from my wife and the Curt cargo carrier put together in half an hour. Hooked it up to the receiver and it looks and operates perfectly.
Matthew
9/7/2014
etrailer is the way to go! Helpful,and people that understand the products they sell, and are always willing to take care of me. Thanks to all at etrailer once again.
Michael
9/7/2014
Have ordered from etrailer before. Always prompt accurate information and delivery of quality products. Cant compare prices because etrailer is in a league of its own when it comes to knowing their products and your vehicle. Besides what price checking I have done in the past they where always at or below competition.
Michael
9/7/2014
I was amazed at how helpful and pleasent Rose was on the phone and how efficent the ordering proceeded. Nice to be able to talk to competent and trully nice staff!
Tibor
9/7/2014
very fast shipping and plug rite up great place to buy from will us again AAAAAAAAA+++++++++
Billy
9/6/2014
Shopping at eTrailer was quick and easy. I had a buddy of mine, who helped me with my installation, take a look at the site and tell me which parts to order. Ordering was a breeze I placed my order at 8 p.m. on a Wednesday, and by 11 p.m. I had received and e-mail informing me that my order had shipped! My order arrived in a few days with everything exactly as expected. If I ever need another hitch or trailer parts, I will use eTrailer.
Brian
9/6/2014
Exactly what I needed. Shipped very promptly which was appreciated. Any other vehicle needs, Ill be back,
Gregory
9/6/2014
Had the product I needed at a great price. Talked to an agent who helped me order just what I needed. Just got the email it has been shipped the same day I ordered it. Cant get better than that in my book. 5 stars.
John
9/6/2014
I ordered the wrong part , Wayne provided quick professional help and got me back on track. Thank You Wayne!
John
9/6/2014
Excellent site very easy to find what your looking for
Joseph
9/6/2014
Product came in a timely fashion and was correct. It was perfect and the price was fair.
Joseph
9/6/2014
Perfect! Great description, product, packaging, and shipping. Ill be back the next time I need trailer parts, thanks a lot!
Ken
9/6/2014
The parts order people were very helpful and the shipping was quick. Theyre in my folder for reliable sources in the future.
Larry
9/6/2014
Very Good
Michael
9/6/2014
The people at etrailer.com are terrific. Orders are simple and reliable. Most trailer accessories are easy to find on their website. I have ordered from them several times and they have been great.
Alan
9/5/2014
Friendly, courteous service. My order was shipped within a few hours after my phone call. I would recommend this company for any of their products you might need.
Ben
9/5/2014
I made a mistake on my first and got with debora as soon as i knew i made a mistake. she fixed it and got me the right product shipped out that same day. what more could i ask for. good job debora
Bruce
9/5/2014
Dealt with E-Trailer before, and received the product ordered, faster than anticipated. Wayne H. Was a pleasure to deal with, and would definitely recommend them to friends and relatives. Terrific customer service, very pleased with all products ordered. Great job, guys.
George
9/5/2014
Good service, exactly what I wanted
George
9/5/2014
Order arrived quickly. Perfect fit on 201 2 Rogue The bolts fastening the existing tow hook on my car actually fit better than the bolts supplied. The bolts on the car tow hook were beveled at the making them easier to guide into the frame of car. Easy to install. Very satisfied with purchase.
James
9/5/2014
Great service.
Josue
9/5/2014
easy to find. good price and quick shipping information .
Ken
9/5/2014
I placed an order and within an hour recieved a phone call. They wanted to check to make sure I had ordered the correct items because two of them were incompatible. I appreciate a company that thinks and has my best interest in mind! And not just blindly filling orders
Michael
9/5/2014
I have always received great service and quality products attractive prices every time I have dealt with Etrailer. I always recommend people to check with you before purchasing.
Robert
9/5/2014
Trailer hitch for GMC Canyon arrived three days after ordering on a holiday. Excellent service. Package was roughed up some but hitch was in good shape. Im 73 years old and installed it by myself in just over 45 minutes. I hung one end by a chain around the frame and was able to put a bolt in loosely in the other end and everything else fell into place without incident. Perfect fit. Easy install.
Robert
9/5/2014
I ordered my parts on Saturday 8-30-14 this is a holiday weekend. I was very happy when my order arrived Thursday. Remember Monday was a holiday. No shipping costs. Yes I will tell all my friends.
Ronald
9/5/2014
Great service! Found what I was looking for around 8:30 pm, and my order was shipped the next morning! Easy to use checkout. Very satisfied customer!!
Tiffany
9/5/2014
from ordering to ease of install just perfect What more can I say. ?
Zoom
9/5/2014
Customer service was excellent. Answered my questions and got me the correct parts I needed. Glad I shopped at etrailer!
Andrew
9/4/2014
I am so thoroughly impressed with etrailer.com!!! I purchased cross bars and a cargo basket for my 2010 Jeep Patriot! I love my jeep, and this sleek and functional cargo unit are going to look so good on it. Yeah, the best prices anywhere! PLUS, they have real customer service. They made me feel like they really care I get to personalize my jeep with the best! Ill be sending pictures too....
Brenda
9/4/2014
Ordered hitch lock on Tues. late afternoon and received Fri morning before noon. DT-25013 lock is the only lock I would use. Have several now and is the only one I will buy. Thank you etrailer for the quality product and quick ship service.
Chris
9/4/2014
Ive made purchases from etrailer.com several times now and this experience was no different than all the rest. Great products at a good price and, most of all, fantastic response and customer service. If I need it, and etrailer has it, Im buying from them.
David
9/4/2014
The people at etrailer were very helpful with this transaction,very experienced shipped out same day,told them that I was going to the beach and needed this hitch cargo hauler asap,sent out as promised,would order from again thanks etrailer,from wv
David
9/4/2014
I've purchased equipment from etrailer.com many times over the years and the experience just seems to get easier with each and every purchase. You simply cannot beat the prices, selection, or customer service offered by etrailer.com! Thank you once again for your expertise, selection, and customer service!
Dennis
9/4/2014
Excelent Items. Quick Shipping. Fit Perfectly.
Emiliano
9/4/2014
Always got go service at e trailer
Gary
9/4/2014
I love this place
Larry
9/4/2014
I really enjoy ordering with etrailer. They are the best at Customer Service. I have been ordering with them for years. I count on them to get me the right product for my application.
Larry
9/4/2014
Carla was very helpful. all the links were helpful, and the video made things easy.
Phil
9/4/2014
etrailer.com does an excellent job. The tire I purchased is a real value at a great price.
Randy
9/4/2014
It was a very satisfing experience. Very helpful. Thank You very much.
Richard
9/4/2014
It was a great experience. Terrific customer service.
Tom
9/4/2014
We placed an order for trailer brake kits and drums, then realized we ordered the wrong drums. Thankfully they hadnt shipped yet. The customer service rep who took care of making the change to our order was very pleasant, professional and able to assist in making sure everything was correct on the new order.
Vicky
9/4/2014
Shipped fast on a Holiday weekend and arrived exactly when they projected. I loved being able to track the shipment every step of the way. Great job.
Willard
9/4/2014
Good service ,Londyn was my sales person and knew the products also very friendly. Thank You
Charles
9/3/2014
So far so good. I originally purchased my hitch and bike rack from trailer in 2004. So when I wanted parts I shopped the web and went back to etrailer even though I could buy the parts from a different supplier for 20 less....however the competitors shipping fee was some 60 higher than strainer. So in the end I could have saved a wrapping $2.50 so like I say I decided to just stick with e-trailer.
David
9/3/2014
Very efficient about processing the order.
David
9/3/2014
A quality trailer hitch. It fit perfectly on my 2012 Nissan rogue, Havent made all of the electrical connections yet, but the light kit looks like it is made of quality materials as well. Price was right. Would recommend these products to others.
Dennis
9/3/2014
Im impressed that you responded to my email so quickly without me even knowing. It was in regards to price guarantee. I think Ill only save a few dollars compared to your competitor but would rather give you the business since I can talk to someone there and was given good advice on my last purchase. Amazon doesnt do that. This particular item I have seen on another vehicle and was buying either way. Thankfully the Curt name brand was imprinted on the item. Cant judge the quality yet but Im quite sure it will suite my simple needs. Thanks again!
Gary
9/3/2014
Thats how internet sales should be. I didnt expect any thing less .Good communication from customer service. Thank You
George
9/3/2014
3rd or 4th time that I made an order with etrailer.com. I am expecting a excellent product, just like previous purchase. Thank You.
J.
9/3/2014
The hitch and Rack I bought worked perfectly. The instructions for install were perfect.
James
9/3/2014
Ive had nothing but good experiences with the etrailer. The fifth wheel trailer hitch that I bought years ago was easy to mount on too my truck bed by myself. What are like the most about etrailer is the low prices.
John
9/3/2014
Im very happy with my purchase. It solved my problem. Thanks loads
Lee
9/3/2014
Nik did a fabulous job helping me. The trailer hitch arrived soon after I ordered it and in perfect condition. Thanks very much!
Mark
9/3/2014
Helpful, pleasant representative assisted me on the phone. He was actually familiar with the product I purchased which was really refreshing. I got an immediate confirmation after placing the order and a short time after that, a shipping notification. Good service!
Peter
9/3/2014
I must commend you on your assistance in ordering this tow bar and the quality of the product. I installed it alone on my wifes new Toyota Prius V in about one hour. Looks great and fits perfect. Just right for carrying our two bicycles. Thank you again.
Raymond
9/3/2014
I had a good experience thanks to Kathy T. She was very helpful and deserves a pay increase no matter what she makes.
Ron
9/3/2014
Good product, prompt delivery.
Rusty
9/3/2014
Very helpful and professional Fast delivery
Clyde
9/2/2014
Great product and price thank you
Douglas
9/2/2014
I always receive great quick service from etrailer. My order was shipped within 3 hours after it was received and my shipping was upgraded to a faster delivery free of charge.
Garry
9/2/2014
Great Service
Gary
9/2/2014
Perfect fit!!! Shipping was super fast. Great directions sent with the product and the YouTube video for the wiring was spot on!! I will never buy any towing products anywhere else.
Kyle
9/2/2014
The videos were very helpful about installing a hitch for a Lexus RX 350. After and I installed it in about 30 minutes. Great hitch. The packaging was really good.
Mark
9/2/2014
Very courteous and professional. I just ordered the item and already it has shipped. So far everything is going great.
Paul
9/2/2014
Great ! Ordered 9pm on a holiday weekend. Shipping confirmation before 8:00am the next Day.
Robert
9/2/2014
Great product, I swapped out 2 of the vents in about 3 hours. Just ordered the last one. The install kit was perfect.
Steve
9/2/2014
Everyone is very helpful and savvy, they can get to the solution with all things on wheels!!
William
9/2/2014
ETrailer.com Sales are great to work with. Highly recommended. They were fast to call and confirm shipment. They gave important information on my purchase and sent the product out almost immediately. Thank you to Nikki for her great service and advise that will save me a lot of time and concern!
Wynn
9/2/2014
My order was shipped within an hour of placing the order...amazingly fast service!
Daniel
9/1/2014
Order arrived quickly installed less than an hour super easy installation
Doug
9/1/2014
Trailer hitch came incredibly fast, well packaged, and complete.
Jerry
9/1/2014
Easily installed the hitch while my wife held it in place. Had one bolt resist a bit. I used a jack to push it upwards to line up the hole and the bolt went right in. I also did not have to remove the spare tire of the CX9.
John
9/1/2014
I have ordered from etrailer many times and am always completely satisfied
Larrycurl
9/1/2014
Wish all e-commerce was like etrailer easy to navigate the site, great follow-up, and fast delivery.
Milton
9/1/2014
Etrailer has to be the best site on the web for ordering, all the products I have ordered are shipped fast and the quality is great.
Richard
9/1/2014
Found just what I wanted for my modified trailer. A very attractive license plate bracket that I can modify with a LED light for night travel. Very happy with trailer.com.
Richard
9/1/2014
Quality product! Well worth the money...anti rattle works great.
Salvatore
9/1/2014
ordered as normal shipping on labor dayholiday and they upgraded me to priority shipping for no fee....wow when does that ever happen...thanx for the quick service
Steve
9/1/2014
This is my second order with etrailer.com: easy to use website, fast service of quality products. Absolutely nothing to complain about...so what are you wanting for? Start shopping.
Charles
8/31/2014
Great service
Clarence
8/31/2014
If you have a trailer and need parts for it you owe it to yourself to check out etrailer. I have had great success finding everything I have needed for both my trailers at great prices and fast shipping. I would also like to complement the staff on their professional handling of not only my order but also all my questions.
Dale
8/31/2014
Only place I found what I needed! No one in my area sold this size. Thanks, GW
Gary
8/31/2014
Prompt response and an excellent product. Very satisfied.
James
8/31/2014
The best place to buy hitches and parts. Bought 2 hitches from here already and when I change vehicles again Ill be back to order again.
John
8/31/2014
Etrailer.com has become the place I look at first for anything related to trailers or towing. The prices are great and they have an even better staff to help you find exactly what you need.
Lance
8/31/2014
Helpful, friendly, knowledgeable!
Lars
8/31/2014
Great prices, and quick shipping
Trevor
8/31/2014
Havent received my order yet, but its on the way. Called etrailer for some questions prior to placing my order. two female customer reps I talked to were very helpful. This is the second time Ive ordered from your company and will definitely do it again. Thanks for good service.
William
8/31/2014
Product arrived in a very timely basis in perfect condition. Havent installed them yet but do not anticipate any problems with the Thule product.
Arthur
8/30/2014
I called and spoke to Nick initially with some questions and he did a great job, and was very patient with my inquiries. Then called back later that night and placed the Will Call order with Jan. And like Nick, she did a great job, and made sure my order was accurate. I get an email shortly after placing the order, saying my order was ready for pickup. I head up to Etrailers location to pick up my items the next morning. And the order is perfect, items packed up nicely, Im in and out the door in a matter of minutes. Got the hitch installed this afternoon, perfect fit. A+ Etrailer! Flawless transaction from beginning to end.:-
Douglas A
8/30/2014
Totally satisfied.. We were able to get all the Torklift pieces we needed in place, on one order. Shipping was great. Ordered on a Friday received everything 7 days later the following Friday 4 days earlier than the estimated arrival date . Overall pricing was good, not the lowest mind you, but the convenience of one stop shopping and the free shipping offset that. Found lots of interesting things on the website, E-Trailer will be one of the first places we look when were looking for something for the truck..
Jeannemarie
8/30/2014
Excellent, exactly what I was looking for. Added a RetraxPro cover to my 2012 Tacoma and needed a lock for the tailgate. Easy installation, simple to move the back-up camera and looks very much like OEM handle. 100 pleased with the purchase!
William
8/30/2014
What a pleasant experience! Ultra fast delivery, great service, great price. Etrailer knows perfectly the concept of customer care. Many thanks! Andre, QC, Canada
Andrã©
8/29/2014
The best customer service I have experienced ever! Katie D called to suggest another shipping method to save ME money, awesome! Great product that arrived on time as promised, fits and looks great on the car. I have had some awful dealings with other big name hitch companies. In future I will only use and highly recommend etrailer.com.
Brian
8/29/2014
I have placed 3 orders so far. I dont how you could be any better than what you are.Easy to access to a large inventory.
John
8/29/2014
Super service, Fast shipping ! Only problem is I didnt realize that 70 pounds equals 164 pounds when your 70 years old. Guess I just wasnt thinking. My normal state. The PowerMaster Generator is a really nice generator. The remote start is a great tool, and works like a charm. Hope to get a great deal of use put of it. Thanks to etrailer for great pricing, and free shipping.
Ken
8/29/2014
Great expireance I would recommend to any one THANK YOU.
Leonard
8/29/2014
The store itself is great, they offer a super variety of equipment and accessories for almost everything. When the need arise for my vehicles and toys that I tow with it I always look at etrailer first. Thank you for your support.
Miguel
8/29/2014
You service is above and beyond any company I have dealt with on line. You technical support was also very helpful. The products were of excelllent quality. I would recommend you company to everyone I know
Robert W
8/29/2014
Could not be easier! or faster! I wish all online shopping was this easy and responsive..
William
8/29/2014
Great job getting my spare in before the long weekend!
Carl
8/28/2014
I have ordered from etrailer twice now,the service has been outstanding. The first I ordered online later that found something else I needed they were able to get it on the same shipment, now thats service.
Charles
8/28/2014
I love Etrailer! their site is great and easy to navigate, tons of info and if you have to talk to someone they are available or will call you back and they do call back! As for price I do a lot of shopping around and they always have the best price for what Im looking for keep up the good work!
Chris
8/28/2014
Excellent service, Quality products
Dean
8/28/2014
The product I purchased at etrailer.com was easy to find, for my specific vehicle, and there was even installation videos to help me install myself. The website is easy to use and navigate. The shipping was outstanding, even though I qualified for free shipping I received my order in just 3 days! Overall a great experience.
Dustin
8/28/2014
After I purchased two fenders I found that one of them was not a match for the right one, a new one was ordered and the follow up was handled by Katie D. of your organization, I can only say that she should be the training coordinator for E-Trailer. She kept me informed through the process. I could not ask for any better service. She is certainly a major asset to your organization.
Gary
8/28/2014
I ordered a pin hitch from Erika. She was very professional and knowledgable about the the item I bought.I would deal with etrailer again and recommend you to my friends.
Gary
8/28/2014
Fast service. Great help with questions.
Jeff
8/28/2014
Item was out of stock. I promptly got an email from Katie D. explaining the possible options. She put an express on my order and Im as happy and content as possible. Grade A service. Thanks.
Joel
8/28/2014
Bout two Blue Ox goose neck hitches for two Ford F-350 one is 2011 the other 2014. Had both installed in 1.5 hr. I didnt have to remove the exhaust on either truck. The rails slid in on the driver side. Put the back rail in and slid it back then the front. I did not have the truck on a lift.
John
8/28/2014
Great outstanding service, will come back for sure.
John
8/28/2014
Nicely done, easy to identify and easy to order. Product looks good so I would recommend you anytime
John
8/28/2014
Professional and very easy to deal with.
John
8/28/2014
This is my second order from etrailer.com within 6 months. My shopping experience with etrailer.com was again a great experience. They have exactly what I needed at fair prices, and again upgraded my shipping. I received my part less than 48 hours after I ordered it. This is the place to shop for everything your vehicle needs to travel adventures.
Lori*purnell
8/28/2014
E trailer Katie was the most professional helpful person I have ever delt with in 53 years VARRY GOOD!!!
Randy
8/28/2014
Fantastic service!!!! Received my truck rack exactly as promised just in time!! Great price and great product : trac rac pro2.
Robert
8/28/2014
Ordered Tailgate Easylift #74211 on Monday with Economy Shipping...Recieved the item the next day! Item was just as described and received MUCH sooner than imagined. I highlyl recommend etrailer.com and will use them for future purchases.
Rodney
8/28/2014
Great prices,fast shipping,parts got here in good shape. Whats not to like?
Russell
8/28/2014
Incredibly fast service and shipping. Packaging is top notch. Staff is super knowledgeable.
Vladimir
8/28/2014
Found what I needed quickly. Product description was precise. Price was better than anywhere else I looked. Had free shipping for what I purchased. Took just a few minutes to make the deal. It doesnt get any better than that.
Brent
8/27/2014
Top of the line on knowledge from the staff , cant beat the prices , I have used E-trailer before & will use them when ever I need anything in the hitch field for towing
Dave
8/27/2014
steven was very helpful in finding what I needed
Jim
8/27/2014
Perfect! Both the driver side and front passenger mats were ordered and fit perfectly. Perfect also was Katie D.s service! I called the sales number on a Saturday and there she was, answering all my questions very satisfactorily and with marvelous patience and professionalism. She addressed all my concerns and also took the time to check inventory by a warehouse look to assure me the product was available. It was grabbed from stock on Saturday, shipped on Monday and was received at my house by Wednesday 12:30 PM. I highly recommend the product and trailer.com!
Mark
8/27/2014
My order experience was very good. The rep, Zach not only answered my questions but also offered alternatives. They were appreciated and I actually went with his suggestion. Thank you.
Paul
8/27/2014
etrailer is one of the best online online shopping experience that I have had.
Richard
8/27/2014
Erica was so helpful! The staff listen well and are very patient.Some of the best customer service i have ever received!!!
Steve
8/27/2014
Solved my trailer lights issue immediately. Great people and service.
Carlo
8/26/2014
The ordering was simple, and my order was shipped quickly
Dan
8/26/2014
Great service!! Thank You
Danny
8/26/2014
I dont buy a lot of trailer parts.....but when I need something....It is easy to find what I need...good prices. And the best are the kind people , makes all the difference....especially buying on line. Thank You...David
David
8/26/2014
E Trailer had what I needed at a very competitive price. What more could you ask. I explained my problem they made recommendations. Problem solved.
Don
8/26/2014
Awesome Experience ! I felt like the staff went above and beyond to be sure that I had what I needed to complete my project! Thank you.
Edward
8/26/2014
I was very impresses by the selection of parts and accessories. You had exactly what I was looking for and a video of the installation. Shipping was prompt and a confirmation email was sent immediately. The one complaint if you want to call it that is the link for tracking my package wasn’t correct and I received an error message when trying to open it. Thank you for your website, it was a satisfying experience.
Gregory
8/26/2014
Best prices on the net! Great service! Thanks Steve. Had a problem entering the correct billing address for pay pal. Got and email stating my order could not be completed. Called and got Steve. Outstanding person to work with. Solved the problem and order shipped same day.
Jack
8/26/2014
e-trailer is a great site, everything is pretty easy to locate in the website. Prices are fair, and the inventory represents brands names that have good reputations.
Jim
8/26/2014
Great service and shipped and received if a very timely manner.You guys rock...Thank you.
Joe
8/26/2014
The site was easy to use.
Ken
8/26/2014
I bought a hitch and locking hitch pin from etrailer. The quality is top-notch and the pricing is fair. I wouldnt hesitate to buy from them again.
Matthew
8/26/2014
my first experience with etrailer was a very present buying experience. Customer service Cathy went the extra mile to answer all my questions even to the point of calling Thule direct to confirm the answered concerns I had with the product. I placed my order immediately .Good customer service
Robert
8/26/2014
A good shopping experience.
Ron
8/26/2014
Great service and outstanding products!
Samuel
8/26/2014
Super customer service and advice!!!!
Thomas
8/26/2014
very professional web site and easy to use thanks
Thomas
8/26/2014
Im not big on ordering online so I called in my order, the rep Vince C. was courteous, knowledgeable, well spoken and friendly and he got my order out fast.
Eric
8/25/2014
Called the order in to make sure that they had the hitch in stock and Cathy was excellent in taking care of my order. It was delivered right when she said it would be and it fit perfectly on the car. Also I shopped around and got the best price of any other place I could find.
Eva
8/25/2014
I have not received my purchase yet tough to comment on the product. the purchase was friendly and fairly quick I will be looking at etrailer for future purchases
Gordon
8/25/2014
WHAT I LIKE MOST WAS THE FEED BACK ON MY ORDER,IN LESS THAN A HOUR I WAS SEND A EMAIL SAYING I WOULD RECIVE MY ORDER IN 3TO5 DAYS INSTEAD OF 7TO10 FREE OF CHARGE. THIS IS FIRST TIME I HAVE USED eTRAILER.COM BUT IT WANT BE MY LAST,GREAT RESPONCE,AND THE PRICES ARE VERY FAIR,THANK YOU FOR QUICK FEED BACK. PEOPLE WHO GIVE GREAT SERVICE GET GREAT CUSTOMERS AND PLENTY OF THEM.
Horace
8/25/2014
Service was excellent, price was reasonable, delivery was prompt, however the buyer was not very good. thats me. I ordered the wrong size. Customer service was excellent and I ordered the correct item, at last.
John
8/25/2014
Great communication. Nice easy transaction. Would definitely buy from again.
Joseph
8/25/2014
The purchase of the receiver hitch might have been one of the best on-line experiences I have ever had. I was amazed how quickly the hitch arrived, Debora said she would rush it for me and she kept her word. When it arrived I had some free time and decided to take a stab at the installation. Out of the box- to wash the hands took about 20 min. The hitch was designed exactly right for my F-150,and the installation was a breeze, even though I did it alone in the grassy yard with no power tools. Thank you again for making this a, walk in the park
Lynn
8/25/2014
Great experience. Order shipped same day, within about 2 hours and they upgraded my shipping for free.
Orrin
8/25/2014
I am highly satisfied with the service Ive gotten from e-trailer and especially Katie D. I didnt know that kind of service existed anymore. I am and will continue to be a repeat customer.
Randy
8/25/2014
Great fast shipping and reasonable shipping rates. Item as advertised. Very pleased with service.
Raymond
8/25/2014
Excellent service, fast shipping. just mounted rack on vehicle every thing works great.
Sheldon
8/25/2014
I was very pleased with the quality of the products I ordered, and also how quickly the order came, but even more impressed with courtesy and professionalism of the staff. Thanks.
Steve
8/25/2014
The staff was very helpful answering my emails prior to the purchase. They perfectly fit the hitch for the specific uses I have for it. The hitch arrived 1 day earlier than stated. The instructions were perfect and easy to follow. Installation on my Mazda 3 took under 45 minutes, but now I could do I under 30. Thank trailer. This was a pleasant experience.
Tim
8/25/2014
Great service so far .Very informative.
Wendell
8/25/2014
As always, the best of the best!! This is where I shop to get all of the parts that I need.... I highly recommend to everyone!!!!
Allen
8/24/2014
Very satisfied with both product and quick shipment. Would definitely do business again. The web site was also very helpful, especially the installation videos.
Anton
8/24/2014
Great product and excellent customer service. I mounted two, side-by-side, across the front of a 4x8 trailer. I then used ratchet tie downs to hold the bikes in the racks, rear tire first. Three mountain bikes 2 - 26 and 1 - 24 and a 700 comfort bike. All fit well with slight contact of the derailer/derailleur and/or cassette with a tube on the rack. Im very happy with this product. Thanks!
Brian
8/24/2014
Very quick filling and shipping of my order. I received my hitch within 3 days and at no shipping cost. Fantastic customer service!
Chris
8/24/2014
It was a pleasure to call and get all my questions answered,class 2 or class 3 ..round tube or square. which made my purchase very easy.thank you
Dennis
8/24/2014
My wife placed and order with your company and you went beyond what we expected. You worked with us on the order and aided us in getting a part that was not instock with another company because you understood how important it was for us to get all the parts ASAP.. All I can say is YOU ROCK!!!!!!!
Douglas
8/24/2014
vary fast, vary well informed about the prouducts.
Gary
8/24/2014
Great website with a lot of info and fair prices. Fast standard shipping. Happy with the product. Easy to use and works well. Will definitely continue to shop at etrailer.com. They even follow up to make sure you are happy with your purchase.
Mark
8/24/2014
Very easy ordering with etrailer. They send you the right parts the first time.
Ronald
8/24/2014
Everything fit perfectly and arrived in two days. etrailer is a very well run organization. I wish other suppliers were as efficient.
Walter
8/24/2014
received order in just days. shipping a bit pricey but still the best value. Great service and the best price I could find! thank you
Ann
8/23/2014
Lets see...ordered right part #, next day told on back order. 7 days later it was shipped, quicker than I thought, BUT wrong part sent. Return was a breeze, prepaid label emailed to me and told the right part # was being sent out that same day. It was! Got it 2 days later. Install took 15 minutes-WATCH THE VIDEO ON YOU TUBE. Works great, exactly what was promised. Customer service was great.
Bob
8/23/2014
this is the second hitch and wiring I have purchased from your company in the past year to install on my most recent vehicles. I am very pleased with the service I have received, from the initial ordering to receiving the product in 3 days. this last install was on a Nisson Frontier and with the help of watching your videos a head of time the whole process took only an hour including hitch and wiring, everything was as shown and lined up perfectly. thanks very much for your service
David
8/23/2014
I was needing a new wiring harness for my 2005 Colorado. This kit works perfectly.
Donald
8/23/2014
Your web sight is a delight to use, user friendly, most sights are very difficult to navigate. Your pricing is good you seem to be thinking of the customer first, in your attitude, and this is so important in everyday dealings. I would never hesitate to do business with you guys again.
Donald
8/23/2014
i am very happy with how i was treated and helped by them and they even up graded my delivery at no additional charge and i am grateful for that, and their product i bought is good and arrived in good shape. i will buy from them again when i need anything the carry.
Harold
8/23/2014
Its awesome. Great price fast shipping. Super customer service. Thanks!!
Kun
8/23/2014
Usually when you get free shipping it takes forever to get your product. I ordered my power jack on the evening of the 20th and received it on the afternoon of the 22nd. Great service and the Atwood power jack works great . Thanks!
Lonny
8/23/2014
Great Customer Service. Good product. Fast delivery. Was somewhat tricky getting the two bumper bolts in place. Etrailer always does a superior job.
Michael
8/23/2014
You guys are the best. You always keep me informed about my order and its status. The best customer service around.
Michael
8/23/2014
Great place for items that local parts houses dont carry. Quick shipping.
Robert
8/23/2014
I was impressed with the fast shipping
Tom
8/23/2014
Found exactly what I needed as I did not want to have to splice existing wires on my vehicle to install trailer light 4- flat. Found it and installed it.
Walter
8/23/2014
I was so impressed with the young man that assisted me I looked no further into shopping for a bike rack. I hope Im as pleased with the product. Every customer experience should be so easy. Thank you again Titus T.
Bertha
8/22/2014
Nice website clear wording easy to look up and order heat job thanks
Bob
8/22/2014
Great service, great products, great experience
Chris
8/22/2014
Great products and good prices.The staff are so good at knowing all the products and what is needed for all different areas of towing.I had just purchased a new motohome having never owned one and needed help with different tow car hitches,wiring,etc.The staff was great.This was my first time shopping at etrailer,but it wont be my last.Great Job. Thanks
Don
8/22/2014
Excellent customer service, great products. I would recommend etrailer for any product you need!
Gary
8/22/2014
These guys at etrailer are great! Very helpfull, lighten fast shipping! And the videos on their web site awesome! And to top it off the return policy so easy no questions asked. THANKS GUYS!
Gerald
8/22/2014
Tommy C. was able to answer all of my questions and supply suggestions and a product to resolve the issue with my trailer light module. The ordering process was quick and easy and shipping happened immediately. I should receive my product early next week and I should be able to add to this at that time. So far thanks for your prompt help.
Gerald
8/22/2014
This has been a fantastic company to do business with. They communicate with you so your informed on the status of your order and the ship promptly. I have placed a couple orders with them and will shop with them first for all my future needs.
Joshua
8/22/2014
It is really nice to get something out here and have it work right out of the box. Thank you kevin
Kevin
8/22/2014
Excellent transaction, fast ship, quality product
Larry
8/22/2014
Excellent service, quick delivery
Mark
8/22/2014
Great experience, good communications, superfast shipping. I am very satisfied. You are now my go to trailer parts supplier.
Mark
8/22/2014
Glad to see a place to purchase products for my trailers, I had a great experence with Etrailer and plan tp purchase more products. Thanks very much, Great Company Very Fast Shipping
Paul
8/22/2014
I initially sent an email question regarding shipping on a hitch wiring harness and then had questions regarding the product itself. I spoke to Rebecca and she was available and answered all my questions quickly and completely. It made my decision easy and I wanted to make the purchase, she was even able to get my order shipped that day. Thank you Rebecca!
Ray
8/22/2014
etrailer carries the Kuat 4-bike trailer hitch rack, stocks the product, ships immediately and delivers sooner than promised, in this case a Monday order was promised by Friday and was delivered on Thursday - all with free shipping! The product went together fairly easily, was easy to install on the car 2012 Subaru Forester with Curt Class III hitch, and looks great. Looking forward to trying it if it ever stops raining!
Richard
8/22/2014
High quality, perfect fit & easy install.Needed a die grinder to get the bolts and support plates installed. Installation videos are a great plus! Installation time was highly under estimated. Ordered another hitch for another one of my vehicles.
Rick
8/22/2014
I ordered on Monday afternoon got email that night that I would receive in 3 to 5 days, it took 2 days. Great ease to order and fast shipping.
Rickie
8/22/2014
Very easy process, shipped quickly too! Completely satisfied!
Tom
8/22/2014
Doing business with this company is a 10 they did everything that they said they would do they sent all the right product and fast service
Andrew
8/21/2014
I got emails right away after placing the order letting me know the status of the shipment. I received the hitch amazingly fast. The box was torn so I was afraid the hitch was damaged, but it turned out to be just fine. The only thing I did not like was that the hitch sits only 71/2 from the ground of my Legacy and now it drags getting on or off small inclines like driveways.
Carlos
8/21/2014
The hitch arrived ahead of schedule. Installation was exactly as indicated. The hitch fit and works perfectly.
Christopher
8/21/2014
I ordered two snap up brackets from e.trailer on a Friday and got them the next wed. They are very reliable and excellent to deal with. When I need more trailer parts I will defiantly give the a call. Use them you will be happy
Danny
8/21/2014
Buying from Etrailer has been a great experience. I just completed overhaul on my old 86 Ranger Trail boat trailer. Etrailer had the sidemarker lights 3 diode that I wanted. They had the longer light harnesses that I wanted as I rewired the trailer. I also found and am enjoying a dust cap driver tool. I had a homemade one that produced iffy results.
Fred
8/21/2014
Cathy was extremely helpful. I have confidence that I purchased the best options for my need. Giving personal contact info is a great touch. This is my second order from etrailer and both have gone very smoothly. Thanks.
James
8/21/2014
Product was as described and shipping was fast. Pricing was great. Will shop here again.
James
8/21/2014
The representative I worked with was very helpful and friendly. She helped me decide which hitch was the best setup for what I needed.
Jeff
8/21/2014
I had a great experience. The hitch and wiring came just fine. Had it installed and called for information on the correct draw bar and PRESTO they shipped it ! All in all a great on line experience, good communication and a great product. A+A+A+
Lawrence
8/21/2014
Nice website, and super fast shipping! I really appreciate the helpful installation videos.
Mark
8/21/2014
Simple and easy shopping,
Mike
8/21/2014
Great folks to work with. I got both confirmation of my order and quick shipping. Will use them again soon.
Robert
8/21/2014
Ordered a shank on a Monday evening, and received it on Thursday. The Q&A that had already been posted answered all my questions and the item fit up just fine. Etrailer is going to be my new go to site!
Tom
8/21/2014
Amazing! Cant believe how quickly my order gto shipped! You folks are great!
Albert
8/20/2014
This is my 3rd order with etrailer and I have to say they have all been a pleasure! Both Patrick and Ricky went above and beyond to make sure everything was in order and as described. Good Job!!!!!!!!!!!!
Alexander
8/20/2014
Fast shipping thanks
Alexandre
8/20/2014
I have bought many times from etrailer, and have had a great experience everytime. If you do have a problem, one call, and customer service makes it right. Love the easy to follow video instructions, makes insulation a breeze knowing what your up against before you get there. You can’t go wrong buying from this company.
Carl
8/20/2014
You guys are GREAT :- everything was perfect and came package well made me a happy camper well do more business with yawl again.
Curtis
8/20/2014
Great selection, competitive prices, easy to place an order, free shipping… everything as promised! I will definitely shop here again.
Dan
8/20/2014
I misordered a part but kept it as I might use it in the future. But, I reordered the CORRECT part. Yes, I am very happy with etrailer and would definately order from them again.
Dan
8/20/2014
You have a great product , that was by far the easiest hitch I Ever put on. My friend an I took only 15 minutes. I would definitely recommend this to any one.
Daniel
8/20/2014
Great service. Very prompt delivery.
David
8/20/2014
Rick was very helpful in the ordering of my pinbox. Item was shipped promptly and am anxious to receive it.
David
8/20/2014
So far everything I bought have been great And fast delivery..thanks very much
Eddie
8/20/2014
Great service! I got the order on my day off so I already installed the new boots on my Blue Ox towbar. Ill be using you again!
Greg
8/20/2014
I had a good experience ordering my towing needs and have nothing negative to say. Thank you
Irvin J
8/20/2014
I had a great first experience with e-trailer.com!! Pat, my customer service rep, was very helpful and I was very pleased with the rims I ordered for my horse trailer. I would definitely use your company again. A pleasure doing business with you! I have already referred your company to others who could benefit from your products and good service.
Janet
8/20/2014
Incredible service. I order my bike on a Monday and received my shipment on Wed. Greta price. I will definitely use etrailer again.
John
8/20/2014
The website was a little slow. The choices and the information about the hitch was the best I had seen. The prices and the free shipping was certainly competitive. All the pictures were very good but, the real selling point was the notes on installation and problems that might occur. I would much rather put on a hitch that easily fit my car than to drill bigger holes to make it fit. Your information helped in my decision Thank you!
Jon
8/20/2014
By far the most professional organization out there. More businesses should model themselves from etrailer.com. I received a phone and an email immediately after my online purchase of a hitch explaining to me that I was eligible for free ground shipping. Saving me the usps charge for getting it faster. They said that it would arrive around the same time. So I called back to change the shipping method and they did it within minutes. Then again received another call back to let me know everything was changed and ready to go. Not many would go through the trouble of trying to save you money. I highly recomend etrailer and they highly knowledgable sales staff.
Joseph
8/20/2014
Wow! I had the tailgate in less than 24 hours with free shipping. It went on perfect. Im very impressed with e-trailers entire process from order to delivery. Well done!
Joseph
8/20/2014
Excellent service and very quick delivery! Thank you.
Kathy
8/20/2014
I purchased bearings kits for my boat trailer. I am impressed that etrailer.com ships to Canada. The parts were as advertised and received in my mailbox before expected. The shipment was via USPS/Canada Post. The border was virtually transparent - no customs brokerage fees which I feel are simply a shipment company profit centre given the NAFTA and unlike other sites that charge a minimum of $20, the freight was only $7. I will be back.
Kevin
8/20/2014
Jean was a great Help!
Kevin
8/20/2014
Best service that i had so far from any online purchases.
Marko
8/20/2014
Great product, it worked just the way I hoped it would and at a good price! The sales person was friendly and helpful, the order was shipped the same day. Couldnt ask for anything more. Thanks The next time I need something, you are my first call !
Mike
8/20/2014
Excellent selection, excellent communication, quick shipping! I highly recommend e- trailer.
Peter
8/20/2014
Easy to navigate web site. Found reviews on YouTube and etrailer web site very useful.
Ronald
8/20/2014
This is my 4th or 5th purchase from E Trailer. Everything that I have purchased has been just as advertised. The quality has been great and the shipping very quick. The knowledgable staff has been very helpful in answering any questions that I might have had at the time. I will continue to use them in the future for all my truck and camper needs.
Thomas
8/20/2014
Great online merchant. Super selection at fair prices.
Warren
8/20/2014
I'm working with Jason C. on my second purchase. I would like to thank him for all the answer to my questions before my purchase. I will comply in detail after I received my order.
Wolfgang
8/20/2014
Order was easy to make, received promptly, and easy to install even a 1 person install- the only holdup was a trip to Home Depot for a 6 socket extension as I only had a 3 socket extension to deal with the bolts around the exhaust pipe
Yuichiro
8/20/2014
I really think service and response is fabulous- And I am excited to install my hitch on my 1989 2door suzuki sidekick
Anthony
8/19/2014
Fast shipping. Item exactly as described and ordered. Good job! Thanks. I will order again if I need parts.
Don
8/19/2014
This site was great. I placed an order & got very quick shipment with reasonable shipping rates. The items were exactly as pictured on the site & brand new as advertised. I would certainly recommend etrailer.com and have book marked it for myself. Thanks etrailer.com for great service!
Douglas
8/19/2014
Placed order for bifold ramp carrier for my scooter. Assembly, quality, etc. was good as expected. Later had a special u-bolt assembly lost or stolen. Called for one or more replacements. Although the supplier had depleted stock, the people of etrailer.com remained persistent for weeks, keeping me informed until the pieces were obtained and shipped to me. Their service & care is outstanding!
Frank
8/19/2014
etrailer.com is my go-to resource for hitch, trailer and rack equipment and parts. Their prices are very competitive and theyve always shipped within 24 hours of placing my order. Their website is very easy to use, and I really like their many product review and installation instruction videos.
Gerry
8/19/2014
Quick shipping
Gregory
8/19/2014
Etrailers website is always easy to use.
Irene
8/19/2014
Great company to do business with! Very user friendly website, quality products, good prices, quick shipping, great service. What more do you want. My last order had an item that was out of stock and they actually called me to see how I wanted them to handle it. They shipped the rest of the order that day and will ship the short item when it comes in with free shipping.
Jack
8/19/2014
Great prices and shipping. Very good selection and availability. A minor glitch trying to use PayPal link, but called them and was able to complete my order. Thanks to the customer service / sales rep, Cathy. You were very courteous and helpful.
James
8/19/2014
Dam Good !!! 1st Experience with your firm and IT WONT be my last !! A - My original order was backordered and I reluctantly canceled, your staff reached me at a busy moment at work while I was involved in an issue, I called back shortly and spoke with Lexus who was a pleasure to deal with, we discussed options and she saved a sale and made me a Happy Customer !! B- Now some bad news ! I believe 2 tires, 1 box is a BAD idea ! as was the situation when my tires arrived. 1 tire in a box for 2 ! I was not a happy customer then !! But Sht happens I emailed and followed up with a call next day. Yes it delayed my plans for the weekend but again stuff happens, But once a again your staff came thru ! A pleasant conversation with a wonderful staff member and a replacement was on its way ! It arrived today. Recap in my opinion 1 Tire & 1 Box = Good Idea ! 2 Tires & 1 box = Bad idea !
Jonathan
8/19/2014
This is our first time shopping with your company it was quick & easy & loved it and will do it again. I will use this site to buy items for my husband & son. awsome job... and they up graded us to faster shipping for free. Now how awesome is that. Love you guys
Ken & Jill
8/19/2014
etrailer continues to provide good value produce in a surprisingly quick way
Mark
8/19/2014
The brake control was delivered faster then expected and the utube video made it easy to install.
Mark
8/19/2014
I cold not easily find the part locally nor on the web until i clicked to etrailer. I found what I was looking for easily. i placed my order on the 13 with standard shipping and in an hour had a shipping confirmation. my product arrived on the 16 and was installed in ten minutes. Thank you.
Michael
8/19/2014
They were very prompt. They let me know my order would be delayed. Great products and awesome service. Thank you.
Pia
8/19/2014
Great experience and easy to order. Product shaped the same day. I would recommend this site to anyone needing trailer or towing components.
Richard
8/19/2014
Excellent communication and fast shipping! My man put te Curt tow hitch on the jetta sportwagon the night it arrived. Looks stylish and sleek and holds our heavy downhill bikes! So stoked!!
Sara
8/19/2014
The order was handled well with prompt delivery. Katie D. was very helpful.
Seppo
8/19/2014
Fantastic website with so much helpful info and so many demo videos you cant go wrong! Customer service fantastic as well. For example, they noticed that I had made another order and expedited the processing of my order in the warehouse. Really amazing company! All related products seem to be linked up so you know they will work together.
Susan
8/19/2014
Thanks for your help. I've always gotten top notch service at e-trailer. I can get the same stuff at 2 or three other places, even at your price point but service is what made me a loyal customer.
W.
8/19/2014
Good purchase. Great technical info available for item purchased.
William
8/19/2014
I was very excited that etraler gave me an upgrade shipping at no additional cost. SO nice of them to do that!!! Thank you so much!!
Cindy
8/18/2014
I ordered grease seals for my trailer and the price was 1/10 th of what I would have paid in Canada, and those were made in China as well. Shipping to Canada only took 9 days by regular mail. I just ordered a bearing kit and hardware and the price was good too. I am very happy with the price, product, and shipping rates and times with etrailer and have told a few people about my good experience.
Dennis
8/18/2014
After running all around Trenton trying to find parts for my boat trailer which I could not find I found your web site. All the parts I needed in one place. What a great shopping experience.
Donald
8/18/2014
Ordered item not in stock. Should have let me know right away what time line so could have changed order sooner. Lady whom I contacted to change order very helpful and efficient. She sent my order via quicker route on her own at no extra charge.
Elton
8/18/2014
Fast service, great video. made it easy to be sure I got what I was looking for.
Eugene
8/18/2014
I was very pleased with service. Kept me informed on arrival, etc.
Faye
8/18/2014
Rickie was my salesman & he was very helpful in making sure I had everything I needed for my application. He even saved me money on shipping by getting me to spend a little bit more money on other things I needed that I didnt consider. It was also good to talk with someone on the phone that speaks clearly & good English.
Glenn
8/18/2014
Product worked right out of the box. No issues with installation.
Herbert
8/18/2014
Excellent rating to e trailer. Ordered my replacement vent cover BV0554-01 on Saturday. Came home Monday Evening to find it on my front porch. Although I did already have the screen off. It took me about 30 minutes to install the new cover and re install all the necessary parts to finish the job. Cover was an exact fit. Only thing I would like to see different is, put removal instructions on the web site. Once I seen the instructions on the package, I was sure I had the right part. Wasnt sure until then.
James
8/18/2014
Absolutely...Perfect!! Thank you for your help and assistance with my order. The best part I found was that Marcia A actually knew what I was talking about. So often I call or talk with someone and they say please hold while I find someone to help you, What? If you answer a phone Ive been tought that YOU should be versed and trained in all the differant fields within your company.. Cross training works wonders.. Again Thank you for you help. Now I just need to find the genie it takes to install my parts :-
Jim
8/18/2014
Customer service is incredible. Very friendly and nice. My items shipped with in an hour of my order. Got my parts for almost two thirds cheaper than the local trailer supply place her. Received in three days and installed. Happy customer here. Thank you etrailer.
Johnny
8/18/2014
Hassle free, placed my order on line. Picked it up at my local post office. Awesome,
Ken
8/18/2014
These folks are great! I ordered my trim rings on the 14th and received them on the 18th, and that included a weekend. Not only did etrailer have the exact trim ring for my 10 year old 5th wheel, the price was reasonable and the shipping charges were less than those for a Ginsu Knife. I will definitely do business with these guys again, and I encourage others to do likewise.
Knox
8/18/2014
EXCELLENT Costumer Service!!!
Larry E
8/18/2014
Superb customer service and good prices!
Mark
8/18/2014
Order was made on a Sunday and also shipped the same day.Would recommend this to anyone who wants a quick fast order.
Michael
8/18/2014
Amazing quick shipping. Helpful and friendly customer service.
Paul
8/18/2014
The website made product selection quick and easy. Shipping was surpisingly reasonable and fast.
Ralph
8/18/2014
I have bought from etrailer.com 3 different times and I love the website and customer service. I ordered a part that was on back order and service called me 30 minutes later to find another suitable part that I could have in time for my road trip. That kind of proactive customer service will make me a customer for life. If only the rest of internet shopping was this good. Thanks etrailer, for building a great business in a niche market not known for great service.
Robert
8/18/2014
You guys rock. Good website and great customer service.
Robert
8/18/2014
Great company! The hitch I ordered ended up being back-ordered by the supplier. E-Trailer kept in touch with me on the status, offered replacement options, and they worked with the supplier to get the hitch as soon as possible. 5 out of 5 stars....
Shae
8/18/2014
Great experience. I called to ask questions, got the right answers and purchased the product.
Tom
8/18/2014
It was easier to install than I thought. Works well & the van doesnt bottom out with heavy 2x4 load plus a motorized wheel chair. Good deal for the money.
Tri
8/18/2014
I got the hitch in 2 days ! Quick service good price, no shipping charge, the correct hitch I ordered, undamaged. Good experience! I would order from etrailer again!
Brian
8/17/2014
Awesome service.
Chris
8/17/2014
Good prices and got what I ordered quickly when I ordered ground
Eldon
8/17/2014
The wiring kit was exactly what I needed. The video gave me the confidence that I could install it myself. Very easy! ! The wiring kit from Honda was $162.00 - plus labor for the install. Your harness kit saved me $110.00 and probably that much on labor. Took about 45 minutes because I didnt need to hurry. Thanks, e-trailer
Richard
8/17/2014
I recently ordered a Hitch Cover, online it turned out it was out of stock! I received a phone call and an e-mail immediately from the staff to see if I wanted to wait for the cover or choose another. I chose to wait, they staff kept in touch with me to keep me informed of the progress all along. When the cover arrived at their end it was somewhat different color of lettering I received two calls and an e-mail to see if I still wanted it. this was a twenty dollar purchase I really did not expect this fantastic customer service, and would highly recommend etrailer.com to everyone, the product actually turned out to be exactly like the one I was replacing. Thanks etrailer
Tom
8/17/2014
Great web site. Verry helpful fast shipping. Ill shop here for my trailer parts from now on.
Daniel
8/16/2014
Great prices, ease of use.
David
8/16/2014
I cant believe the great service, shipped out the same day ordered ordered in the afternoon, and upgraded the shipping so I will receive it earlier than I expected. I have a new place to get all I need for the trailer, truck and boat.
Dee
8/16/2014
My previous review of eTrailer was almost all tens out of ten, but only a nine for shipping. Then they upgraded my shipping at no extra cost. These guys are great!
Douglas
8/16/2014
Order arrived. Installation was easy following the instructions. Work great.
Enoch
8/16/2014
Another great experience. Everything ordered came in just fine and quickly. Keep up the good work.
Joseph
8/16/2014
I had a very short window of time to receive the 5th. Wheel hitch. This was for my new Dodge 3500 witch the Dodge under the bed rail system. The reason for the small time window was because we had sold our house and were going full-time RVing. So I had to have it in less then 2 weeks. Because we would no longer be at this address. Pulse I had to have it to get our new home. Will when I got the email that said it would not be at their warehouse for 7 days I called. I was connected to a very nice lady named Pat she called the manufacturer and they said that the hitch was on back order and it may be even longer then the week. Pat then told me she would try and find one. Pat call me back in less then an hour a she had found one for me in Texas and they would ship it out that day and I would it in Pa. In 4 or 5 days. Pat went way above and be on what she had to do. Pat thank you for everything you have done.I will be going to etrailer.com for all my RV needs from now on. Because of Pat you have a life time customer. Again thank you Pat for your OUTSTANDING!! Customer service.
Linda
8/16/2014
You have a high-class operation! Ive used your website many times and have been impressed with your customer service and product selection.
Ned
8/16/2014
Had no problem ordering the rim I needed. All pertinent data was available. video was great. Way more info than other sites!!!!!!!!!! Prices were very shopper friendly, especially shipping. Thanks for the service.
Ray
8/16/2014
Great product and price. Items delivered promptly.
Bob
8/15/2014
etrailer is an excellent company to deal with. The website was loaded with great information to help with my decision and was the only one I found to specify the trim package of my vehicle so I could be sure it would fit. The advertised sale price was actually a great deal as I confirmed with several other web sites. On top of all that they expedited my shipping at no charge after I had paid and they had nothing to gain. It arrived with no problems and fit like a glove. Great company.
Brandon
8/15/2014
second purchase from etrailer. very pleased once again. easy fit and installation. no complaints!!!! thanks
Christopher
8/15/2014
Marcia A. was very professional and friendly. It is enjoyable to speak with someone who is upbeat and personable. I would recommend etrailer.com to anyone looking for trailer equipment and would give them Marcias extension. Great job Marcia and etrailer.com!
David
8/15/2014
Ordering on-line went smooth. Thanks for upgrading delivery of the items. Have new bikes, and ready to go RVing!! Will send pictures when installed and make any other comments
Gerald
8/15/2014
You always have fast shipping and service. I like the details on your products. Price means allot when Im looking too and you seem to have great prices so far Thank you
Imon
8/15/2014
Great customer service. Very competitive pricing. Product is exactly what I needed. It was easy to install. I would do more business with trailer again without hesitation.
James
8/15/2014
Great first experience buying from etrailer. Fast delivery, good pricing - will certainly purchase from you again.
Jeff
8/15/2014
This has been by far the best service I have ever received. Thank you etrailer. I will definitely come back for my trailer needs and spread the word. Fantastic !!!
Jeffrey
8/15/2014
So far so good just waiting for my merchandise.
Juliana
8/15/2014
It was my first time ordering through ETrailer.com and it wont be my last! I experienced excellent customer service and a speedy delivery! Highly recommend this company!!
Klaudia
8/15/2014
Very good. A+
Luis E
8/15/2014
Found everything I needed to carry my Piaggio BV on my RV. The expert recommendations and were very helpful and kept me from making a big mistake on the product I selected. Many thanks for the free upgrade to express shipping.
Marjorie
8/15/2014
Mike L was very helpful in helping me find the right products. He answered my question correctly and very quickly1 My order went out very, very fast and arrived earlier than I expected. Products arrived with no damage. The overall experience of help, great prices, great products and customer service will make me a long-time, loyal customer and make it easy to refer friends as customers, too.
Mark
8/15/2014
Outstanding Rose took care of all of my order very pleasant experience. Other dealers should take note
Michael
8/15/2014
Ordered a trailer tire and rim late Tuesday evening online. It was on my front porch Thursday at 11am. What more could you ask for in FREE shipping?
Paul
8/15/2014
I was pleased with the delivery time and the tracking of the delivery. Installing of hitch was so easy. It took all of 30 min. Thank to the video. Thank you.
Peggy
8/15/2014
Recently purchase a hitch and carrier for my 2010 Ford Transit Connect. Items were shipped the day after I placed the order and arrived within 3 days. Now I have purchased many items online and had expected the process to take over a week to 10 days. I am extremely pleased with how fast the order was processed and shipped. I had purchased another item from another online company the day prior to this order and just received notification today that the order was shipped. Without a doubt I would recommend etrailer to anyone.
Peter
8/15/2014
We had a difficult time getting the class II hitch I wanted for my CRV but E-Trailer once again came through. The hitch is now installed and it took my installer at Portsmouth Trailer only 35 minutes to do a perfect job.
Phillip
8/15/2014
We placed an order for an electric jack for our trailer Tues. August 12, 2014 at 5:44 pm .We received it today, Friday, August 15, 2014 ! And there was no shipping charge . Were very pleased with the order and trailer.com .thank you so much. Ray Krueger
Ray
8/15/2014
First time dealing with etrailer.com. Extremely friendly and professional sales rep Rebecca was able to get me what I needed via next day air. Super easy ordering process, will recommend etrailer.com to friends and family. Thanks again for making it so easy!
Sam
8/15/2014
I ordered a UT 3-D license plate holder. It is great quality, and fits great. I felt like the shipping time was very reasonable...arrived about a week after I placed the order. The item was carefully packaged, too. Thank you!
Susan
8/15/2014
Excellent service, communication and great prices not to mention shipping 10 star*
Amando
8/14/2014
I think Juanita made my day...informative funny and genuinely seemed interested in ensuring that I would be satisfied with my purchase and reinforced the message by including her name and phone extension for further assistance. That is what I call: Good Service!
Barbara
8/14/2014
good website, pictures good. like the instalitian videos !
Carey H
8/14/2014
This was a great online shopping experience. The item was shipped quickly. The product was exactly as described. I couldnt be more satisfied. Thank you
Charles
8/14/2014
good buying experience. product ended up being on back order but thats not etrailers fault. as soon as it became available, you processed these transactions in the order they were received/placed. your prices were competitive and the lady i spoke with before you shipped the product to me to verify if i still wanted it was friendly, knowledgeable and competent. i received a shipping confirmation email within minutes of hanging up the phone. thank you!
Chris
8/14/2014
Outstanding selection of items! Received a confirmation email explaining my order then almost at the same time the order was marked as shipped! Well see how soon UPS can get the items to my door but its out of etrailers hands. I would highly recommend etrailer for all of your trailer and towing needs.
Christian
8/14/2014
TALK TO TWO DIFFERENT LADIES, TWO DIFFERENT CALLS. BOTH WERE VERY NICE AND HELPFUL, NEW WHAT I NEEDED, I WOULD COME BACK AND BUY OTHER PRODUCTS FROM THEM. THANK YOU FOR YOUR HELP.
Donald
8/14/2014
Very good service great web site
Donald
8/14/2014
Etrailer.com is awesome. The demos and videos were very useful in helping me making the right purchase for my car and my needs. Even after my order was placed, their customer support followed through with my inquiries and not to mention my order was received much faster than I expected! Totally grateful. Thank you!!
Elizabeth
8/14/2014
AWESOME,EASY TO INSTALL, NO NEED A LIFT TO MY FORD EDGE I INSTALL BY MY SELF 1 1/2 HR AWESOME, AWESOME THANK YOU
Giuseppe
8/14/2014
Good service, pleased with transaction. Will the install the new head within a couple of weeks.
James
8/14/2014
Great Job! Parts arrived quickly and were on the money.
Jon
8/14/2014
Great prices great service easy navigating accurate information on equipment fast shipping
Larry
8/14/2014
I appreciated dealing with Katie D as she was knowledgeable, patient, respectful, and professional.
Laurence
8/14/2014
Always excellent
Michael
8/14/2014
I think you know how to treat customers. You are great and I will be back
Raymond
8/14/2014
Web site is easy to navigate with various helps along the way. When I called to change an order the woman who helped was very accommodating. Time from ordering to shipping was very fast.
Richard
8/14/2014
Fantastic experience! I was searching for the all silver tarp for 2 weeks...and when I saw it available on etrailer I knew I could confidently purchase with you. And you increased the shipping speed at no extra cost! you have no idea how much that helps me! I got a hitch from you in March...so I knew how great etrailer was. Thank you to sherry and george!
Robin
8/14/2014
Received order sooner than expected! Item was exactly as described and was easy to install. Price was lower that any other supplier.
Ronald
8/14/2014
The delivery very fast shipper upgraded from 5-7 business day to 3-5 day express for free. The wiring harness are simple to install with the instructions included and the additional help available on the website. The parts were way cheaper than anything I could find online.
Russell
8/14/2014
A few months ago I purchased a Prodigy P2 trailer brake controller for my 2006 Tundra. I did extensive research online as to the type and brand of controller I thought I needed. Etrailer.com had exactly what I was looking for. I especially liked the installation video that was linked to the product. Four days ago my wife and I got online to try and find a hitch mounted bicycle rack. Again, we landed at etrailer.com. We purchased a Thule Hitching Post Pro 4 aflter reading the detailed description at etrailer.com. Four days! From online order to delivery. Fantastic customer service. Im looking forward to contacting etrailer.com for my future trailering needs!
Shelton
8/14/2014
My order shipped the same day, delivered in two days via the free shippingUPS ground Missouri to NewYork, FAST!!! Great price + Great service = Great job guys!
Thomas
8/14/2014
Great selection, great price, great service.
William
8/14/2014
I was more than pleased with the prices and shipping costs. I ordered my productone day and I was notified the next day it was on its way. Buying from you the product with shipping was only half the cost of what it would cost me locally. Also your technical support was outstanding. Thank you so much for being there.
Allen
8/13/2014
eTrailer did a phenomenal job. Their customer service was outstanding. They worked with me to adjust an order so that a deadline could be met. I would definitely recommend them for all your towing and trailer needs.
Chase
8/13/2014
Nice product, I opened it up lifted it to the bottom of my truck and it looked to be a perfect match, I read the instructions and started to do it by myself, I thought it was pretty cool for them to include the bolt wire for easy install of the bolts that connect to the bottom of the frame where it was impossible with out the wire, I torqued everything down checked the time took me 37 minutes where as the instructions said 30 minutes. 5 stars out of 5 stars
Cory
8/13/2014
Very friendly and customer focused! I needed specific info on a hitch that was not available on line and the salesman went to the warehouse pulled the hitch and provided the measurements I needed.
Dale
8/13/2014
Good price, easy ordering, received it quick.
Elliot
8/13/2014
The customer service agent had the good intention to recommend the draw tite hitch instead of the curt. Since the curt requires a strap... When I got the draw tite not only it looked poorly made, it also had a couple of small defects. I contacted etrailer right away and the agent on the other side right away said that they were sending a replacement. I opted for my first choice the curt. I received it yesterday and I installed it. Its of very good quality and even though it shows a bit more than I would like it. It looks good. The install was a bit of work but doable. Make sure to have a good spray lubricant to help with the removal of the mufflers rubber holders. Raise the vehicle if you can and work with another person. Ill recommend etrailer to my friends. Thank you for the great service.
Gabriel
8/13/2014
So far so good. I really like that my order was shipped out so fast. Your on line store is very helpful with all the information.
James
8/13/2014
Fast shipping and great selection!
John
8/13/2014
Great service so far. Shipped same day as purchase actually within hours of order
Jon
8/13/2014
Received un-damaged, dropped in the mounting holes perfectly, took two of us, its heavy! No adjustments needed…thanks guys.
Joseph
8/13/2014
First time shopping with etrailer.com. Great experience. Found exactly what I was looking for to replace the light on my trailer. Prompt delivery. Would recommend this site for sure.
Michelle
8/13/2014
Great service from etrailer! Item was shipped in less than 24 hours. Item was well packed, the box was easy to handle. Installation was a breeze! Just read the manual before you try to install it, there are a few magic words which will make the installation absolutely painless. I installed a hitch alone, it took me around 30 minutes. Great product by Hidden Hitch. Just one thing - I assumed Hidden Hitch manufacturers its products in US and bought it under this assumption. I was wrong, the hitch was made in Mexico. If I knew it I would have bought Curt instead.
Peter
8/13/2014
I have already recommended your company to a friend. The service was very good and the product, which was very difficult to locate from other companies, was available from you. Shipped out the same day. I am very pleased with your service. Thank you Peter Rawson
Peter
8/13/2014
Fantastic service! I talked to Julie H about getting parts for an old Yakima product. She didnt have the information but said shed get it this week and call me. I was sceptical but sure enough she called! Quite frankly I was stunned. I ordered the part and will continue to buy from e-trailer. Thanks Julie!
Rich
8/13/2014
I was very happy with the customer service people that I talk to. She was very helpful and made my ordering very easy! Thank you.
Richard
8/13/2014
Fair prices and very fast shipping.
Rick
8/13/2014
Excellent Customer Service! Had a few questions so we phoned our order in. Your Customer Service Representative Rebecca, could not have been more courteous or more helpful. Shipping was almost instant. Cant ask for more than that! Thanks !
Robin
8/13/2014
I received excellent service, from start to finish of my order! It felt very good having a person truly concerned about me getting the parts I needed! Thank you very much , its not often these days you receive this kink of treatment! Sincerely, Ronnie D Smith
Ronnie
8/13/2014
Great service, good pricing.
Terry
8/13/2014
Great experience. Rose was very customer friendly. Will definitely use this company again
Thomas
8/13/2014
This is one of the easiest sites to navigate for trailer tires and the pricing is also the lowest we have found anywhere. The tracking info with the map to actually see where your package is in transit is an ingenious feature.
Vince
8/13/2014
Honestly amazed at the order to ship time.. I ordered at about 2:30pm and recieved and email at 430pm saying it has been shipped.. Thats service at its best!
Anthony
8/12/2014
good people to deal with. always helpful. they know there product.
Gary
8/12/2014
These folks are the best. Deliveries are swift and accurate, the install videos are complete and extremely valuable considering the printed material enclosed. Great experience both times Ive needed a hitch.
Greg
8/12/2014
The feedback page would not load. I was impressed with how quickly the order arrived..all safe and sound too. So far I am very impressed with your company and your service. My first time with e trailer but you may rest assured it will not be my last.
Jack
8/12/2014
Very helpful and quick with response time.
James
8/12/2014
Patrick - could NOT believe the customer service -- seems like I just pushed the enter button and I got back a notification items had been shipped.. congrats on having a process down Pat… John S.
John
8/12/2014
This was the second order I have placed with etrailer, on both occasions I was pleasantly surprised with the level of service provided. The price was the best, shipping was expeditious, and the product was packed and arrived in perfect condition what more could you ask for? I would definitely recommend etrailer for your next relative purchase.
John
8/12/2014
I was absolutely impressed with the service & friendliness of Debora H @ extention 325 who took my order today for my bike rack & accessories needed. I was not sure which one out of the three that would fit my Rav 4 & the best one for me & she spent the time going over each one & what they did until I made my decision. Best customer service I have gotten in a long time & I myself am a very kind & friendly person so it was very much appreciated. : My order will arrive in several days & I am sure it will be exactly as described. Thank you so much
Kathie
8/12/2014
I thought the service from etrailer.com was great & the product was delivered on time. The Curt trlr. hitch & flat plug hook up for my 2010 wrangler was 5 star & the easiest thing I have ever installed. Thanks again for the great service & 1st. Class product.
Kelly
8/12/2014
The items I received are just what I needed and I submitted a review on both stating this. The eTrailer website was very helpful. I had been looking for the extended-shaft ball mount for a while. Not only was yours the only site I found that had the product, it was the only site that explained that the shaft length was center of pin hole to center of ball mount hole. This was crucial information. The fact that you shipped the next business day was appreciated as well. Ken B.
Kenneth
8/12/2014
Really good service and product was as advertised. etrailer upgraded my shipping from 5-7 day to 3-5 day at no cost. They are now in my favorites! Thanks etrailer!!
Kevin
8/12/2014
Had item in stock and shipped it the same day. Couldnt have done better.
Lawrence
8/12/2014
In my opinion, etrailer.com has one of the most efficient, easily used, and informative websites around. The help staff are fantastic. The prices are great, not to mention least the free shipping for anything over the minimum amount. They keep me fully informed from start to finish. Most websites could learn a lot from etrailer.com. Keep up the great work its truly an enjoyable experience dealing with you.
Mike
8/12/2014
Etrailers customer service is exceptional. The same sales rep Mike S. who helped me with the purchase supported me and kept me updated on my order from start to finish.
Scott
8/12/2014
Great Job!
Shayne L.
8/12/2014
Awesome Service and customer service.
Sheila
8/12/2014
I am very impressed. Product was priced right and shipped quickly....they even upgraded me to 3 day shipping at no cost!! Awesome customer service!!
Tom
8/12/2014
Ita been a pleasure buying from etrailer. I have multiple trailers and trucks and have upgraded everything to led lighting. All my orders were received in 5 days if not earlier. And the products have all been good quality at a reasonable price. Me and my business will continue to shop with etrailer.
Alex
8/11/2014
I just ordered a front mount receiver hitch and electric brake control. As usual over the years I have purchased three sets of air/helper springs, another front hitch, and my kids have purchased items your descriptions as to mounting were very helpful. I also appreciate comments from customers as this really assisted me when installing the mist recent air springs. Your products are of high quality and your staff is always very friendly and have gone out of their way to help. Of :course the prices are reasonable as well
Andrew
8/11/2014
So far, first class. Your online help tip about needing to drill out the pop rivets that secure the end caps on the Thule Vertex rails, followed by re-riveting, confirmed my suspicion! I had removed the covers of the upper hinge only to find the rails to be welded into the hinge. My etrailer agent was very efficient and easy to work with. I may be buying another bike trailer, and if all goes well here will definitely shop with you.
Andrew
8/11/2014
Excellant website
Anthony
8/11/2014
Outstanding experience! Etrailer had the best price on the tires along with free shipping. The ordering process went very smoothly. I also liked the tracking of the shipment with pins on a map. Even your verbiage on the packaging was impressive, this box should not be the end of the relationship very neat. I will be telling all my brother-in-laws about this site! Thank you again for the great experience.
Bruce
8/11/2014
Your site was most informative, answered all the questions that I had about the product and provided an installation video that was very accurate. Took all the worry about buying online. One of the better online sites that Ive shopped at. Would definitely shop here again. Price was not just a little less expensive, it was a lot less expensive.
Don
8/11/2014
My experience with dealing with etrailer was very positive. The customer rep....Carla, was very helpful, and knowledgeable, and sent information for my application. I would highly recommend etrailer. Thanks, Doug
Doug
8/11/2014
Product shipped the day I ordered and arrived on time. Great job etrailer!
Douglas
8/11/2014
I have ordered several items through etrailer, usually without issues. On the one order where I did have issues, not etrailers fault, their customer service was excellent. They worked with me until the issue was resolved to my satisfaction. I recommend etrialer look at their website, this last product I had difficulty finding - I actually found it through a google search. I would have ordered from another company if google hadnt provided me the link directly to the product on etrailers site - FYI etrialer. To wrap up, I will continue to order from etrialer and would recommend them to anyone.
Dustin
8/11/2014
Just like two times previously, the hitch arrived quickly and fit perfectly. What more could I want?
Gary
8/11/2014
Always top notch, professional and customer service oriented. No doubt who I use!!
John
8/11/2014
got them put on in about 30min went to lake .better be ready when u loosen bow it rolled. in on its own and puled out very easy also. just get the last roller in the water and will wench out nice easy. it does raise the boat about 2in if you put on top of bunk boards . suggest you get brackets to lower height of boat. l still may get 90 degree brackets and lower mine .
John
8/11/2014
Ordered and shipped out the same day. So far so good. Quite satisfied.
Joseph
8/11/2014
I ordered the Roadmaster Rear Anti-Sway Bar Kit# 1139-178 for my 2008 Pleasure Way Excel TS Class B RV. This is the same custom sway bar installed at the PW factory on later units. Used the 800 number to order. The sway bar was not in stock. Marsha got on the phone with Roadmaster and confirmed that they could direct ship to me. Great customer service and free shipping! Got the sway bar in about 8 days direct shipped from Roadmaster to Western PA. Perfect fit and really stabilized the unit.
Larry
8/11/2014
Quick shipping. Great communication. Just as described. A+ in my book.
Larry
8/11/2014
Product was shipped right away and I received it sooner than expected !! My product meet and exceeded my expectations. The prices on both product and shipping were the best I found. Thanks !!
Ronald
8/11/2014
Through no fault of etrailer, I have had to contact customer service several times. Each time, they have been great and so helpful! Their orders ship fast, their prices are great, and their service is top notch! Would definitely recommend. A+
Shauna
8/11/2014
Our 88 Dodge W100 had an old wiring kit and plug spliced in and mounted through the rear step bumper. The wires were trashed and the plug not useable. This wiring kit was a direct plug in, labeled clearly and very easy to install. much easier than splicing and soldering. Great fit.
Stephen
8/11/2014
Great company. The site is extremely helpfull when deciding on a product. The process is very fast and reliable. I am a repeat customer and will continue to be.
Terry
8/11/2014
Found with the online video made the job snap because I have dyslexia. Had the job done in 2 hr’s. Most of that time was running the wire to the battery. Side note the Jeep Dealer wanted to charge me 300.00 plus tax for the same job. 124.64 for the harness and the rest for labor. Thank you for all the help over the phone.
Choppers
8/10/2014
Great/quick shipping, The swing a way hitch is actually better than I expected!
Dale
8/10/2014
I enjoyed doing business with etrailer, and will patronize again. They have a very functional website, great inventory and great prices. Its easy to find your part and order online. Fast shipping too.
David
8/10/2014
there service is inpeckable great and fast within 3 hours of ordering the shipment was on its way
John
8/10/2014
Items were in stock and shipment was prompt even with basic shipping purchased.
Mark
8/10/2014
I have been buying from Etrailer for only a little while. Not only do they have the best prices, they are very quick to ship and I have never been disappointed. Their stock on items is also great. Thanks Etrailer
Martin
8/10/2014
I ordered Monday evening and the product was delivered on Thursday with no special shipping ed. I appreciated that the product shipped the next day after ordering. The hitch arrived in good condition and I had no problems with the installation. The online install video I viewed prior to ordering was helpful. Ive ordered from etrailer.com previously and have always been pleased with the service.
Paul
8/10/2014
The person that took my order was very professional. He knew what he was doing and did it in a very pleasant and efficient manner.
Richard
8/10/2014
The tarp I ordered was not in stock. So, I waited almost 2 weeks for the backorder to fill. After it arrived, I opened the box, opened the packaging inside, and unfolded the tarp. Much to my surprise, there were at least a dozen 12 cuts about 2 long in a straight line the entire width of the tarp. They were equally spaced about 10 apart. Of course I was not happy. I called the etrailer.com support number and explained the scenario. Immediately, they appologized and shipped a replacement. A return shipping label is also on its way for me to return the damaged tarp. I expected a big hassle, but was pleasantly surprised that they owned up to their product and responsibility. I will continue to do business with them based on this experience! Ultimately, I believe the cuts were created by a machine in the manufacturing process?
Ronald
8/10/2014
Excellent response. Great organization and personnel.
Champ
8/9/2014
We go to etrailer first when we are shopping. They have very knowledgeable people to help you with any questions you have. They always have the best price and fast shipping. We have ordered numerous items and have always had great experiences with them. We have recommended them to our friends with good results, also.
Cheryl
8/9/2014
This is a great trailer hitch and it was very easy to install. The installation instructions could be better, but its not hard to figure out how to install it without relying on them too much. On my 2014 Ford Fusion, I wanted to reinstall the Appearance Panel, but what the instructions failed to mention was that you cannot slide it back into place after the hitch has been bolted on the car. I had to the hitch and slip it in before bolting the hitch back in place. I also figured out how to trim a notch out for the hitch bolts without having to trim the whole corner as the instructions indicate. By trimming out just a notch, I was able to put all the fasteners back in place to hold the Appearance Panel as securely as it was before I installed the hitch.
Dan
8/9/2014
I want to thank e-trailer for shipping my order in the first 24 hours. It was what I needed at a price that was better than competitive.
Ed
8/9/2014
I lost key to my Sears luggage carrier. Need it next week. Ordered from etrailer on Tuesday and received key on Saturday with regular ground mail. You guys rock. Great service, key works fine!!!
Gary
8/9/2014
Quick, easy and cheap!!
Jared
8/9/2014
Bought the thule M.O.A.B. On craigslist but the previous owner didnt have the wrench to move the load bars and it was missing one of the plastic lock caps. I also bought the thule cargo net that is recommended for the M.O.A.B. And it works great. My wife and I just had a baby so we need the extra cargo space when we travel. Usually her stroller goes up on top. I still strap it down with a ratchet stap because it is a $300 stroller, but the cargo net has held up well for both trips and could probably hold in much more stuff etrailer shipped fast and had a great ion of products. The M.O.A.B. Looks great on my jeep but the items I bought from etrailer completed the set up!
Jesse
8/9/2014
Etrailer.com had exactly what I needed for a good price. They shipped my order very quickly and it arrived well packaged. This is all I ask for when Im shopping online. Ive ordered from them in the past and had the same experience. Perfect.
Joel
8/9/2014
I have purchased 2 trailer hitches and some tires from etrailer.com and I am impressed with the prices and fast shipping. The customer service is the best. Thanks JD
John
8/9/2014
Lightning fast shipping and great prices. I shopped around for new brake shoes and magnets. Etrailer had complete backing plate assemblies for less than other retailers were offering just the parts for. A+++
Joshua
8/9/2014
Etrailer made my decision very easy by having videos of actual installation of the tire chains. Thank you
Keith
8/9/2014
I was very pleased with the etrailer.com web site. I has all the information I needed & a great list of products. The YouTube tutorials are great also. The products arrived quicker than promised, thanks. Would definitely purchase from etrailer.com again
Marcos
8/9/2014
I was able to find the part I needed quickly and easily. I was surprised and very pleased that I was able to get only the part I needed, a cable, and not the entire electric brake controller package which is what initially came up on the web site. I needed this part right away for a trip and it was shipped quickly and I received it when I needed it. Prices are great, but just as importantly, customers can quickly find what they need, e-mail updates on your order are prompt and helpful, and when service assistance is needed it is there from friendly and knowledgeable staff. I have highly recommended etrailer.com to friends and associates and will continue to do so. Great job folks!
Michael
8/9/2014
Amazing customer service and great prices perfect combo. I highly recommend etrailer.com!!!!
Robert
8/9/2014
Excellent service, great order taker!
Robert
8/9/2014
I have purchased two times through etrailer and both times have been great.
Robert
8/9/2014
My experience with etrailer.com has always been positive. This time, I ordered the wrong size item, but Marcia was very helpful in getting me the return information and sending out the right size. The staff here is the best!
Robert
8/9/2014
Extremely fast delivery.Fit and finnish were perfect. Install was a snap.
Steve
8/9/2014
I have been pleased with etrailer on my previous order but this recent order not only arrived 4 days earlier than expected but was a better product than I was hoping for. You guys are truly the place to order, receive and be treated like we all hope for. Our next camping trip is going to be much better!!!!! THANKS!!!!
Steve
8/9/2014
This company had a variety of products at a fair price. Ordering on line was easy. I immediately received a confirmation that my order was received. The next day I received confirmation that the product was shipped. So far the service has been great. I ordered extension mirrors for my F150. From what I can see on line, the quality is good and should meet my needs.
Ted
8/9/2014
Renee K. was very helpful. She not only helped me decide which trailer hitch lock would be best for my travel trailer, she suggested the quickest and most economical way to ship the lock. Great customer service.
William
8/9/2014
Ordering process very easy however I wasnt excited about the required survey at the end or at least it felt like it was required. Fast to fill order which is appreciated
Bobby
8/8/2014
Always great service and lightning fast shipping from etrailer.com!!!
George
8/8/2014
By: John Hendershot Placed my order on 8/5/14 in the afternoon and received it at 3:00 PM on 8/7/14. WHAT TOOK SO LONG??? I really didnt expect it after the weekend 11th. GREAT JOB!!! Thank you.
John
8/8/2014
suzanne must be as pretty as she is helpful she took time to go over all the questions I had iam doing some custom work on my Harley and she took her time to explain all I needed to know thanks miss T john from mass
John
8/8/2014
Your salesman was courteous anp professional. And dare I say he spoke Engish without an Indian or foreign accent. So refreshing, thanks much.
John
8/8/2014
Fast shipping , great service
Kenneth
8/8/2014
eTrailers personalized attention and prompt turnaround time are very impressive. My experiences with eTrailer are among the best of any internet retailer I have dealt with.
Kerry
8/8/2014
Great customer service before and after the sale. Fast shipping on the first part of my order an Extang solid fold toneau cover. The second part was an adapter plate for the new 2014 Ram 2500 5th wheel punk system. I ordered it knowing it was back ordered and I wouldnt see it for 4 to6 weeks, it arrived today on week 3 amazing. It dropped right in like it should. Great prices with free shipping.
Rich
8/8/2014
The experience was great! The representatives on the telephone and the service people worked like they wanted my business. I would use them again in a heartbeat.
Robert
8/8/2014
Great price, Great shipping,Good web site. Will buy again.
Ronald
8/8/2014
Fast shipping and competitive pricing. Thanks.
Ryan
8/8/2014
Absolutely wonderful! Perfect fit and super fast shipping.
William
8/8/2014
excellent service Mike S could not have been better
Barry
8/7/2014
etrailer had my part that I was desperately looking for which saved me around$400.00. Their site was easy to find what I was looking for they did an excellent job for me. They even upgraded my shipping at no additional fee!!
Chad
8/7/2014
Great product,fast shipping and easy install.thanks C.B.
Charles
8/7/2014
AS A FIRST TIME CUSTOMER I AM TOTALLY AND ABSOLUTELY SATISFIED WITH THIS EXPERIENCE!!!! PRICE WAS VERY REASONABLE AND SHIPPING WAS EXTREMELY FAST, PRODUCT LOOKS GREAT AND ARRIVED ON THE SECOND DAY FROM THE ORDER. FORGET THE FIVE STARS AND GO TO TEN STARS. THANK YOU VERY MUCH. WAY TO GO ETRAILER.COM
Chester
8/7/2014
Ive ordered many parts from etrailer the last few months for my tear trailer project and very much appreciate their good prices, speedy shipping, attention to customer service, and well thought out and informative website. I plan to source all of my future trailer needs here.
Christopher
8/7/2014
Easy online ordering, Good prices.Easy online check out. etrailer.com has everything you could ever need for your towing needs.
David
8/7/2014
Unbelievably fantastic customer service. I ordered my Kayak Rack System on Sunday Night August 3rd, and I emailed your customer service Dept. to make sure it was ordered, and Your Representative George emailed me back within an hour telling me it not only had been ordered, but my shipping was upgraded from 5-7 days to 3-5 days at no extra charge to me. Mind you, this is all on a Sunday Night. My System came today just as promised and fit perfectly. I couldn’t be happier with your company!!! I will be ordering again. I am planning on buying a Travel Trailer in the near future. I am sure Ill need something else, and you will be my first choice. Thanks again!! Give George a raise!
Dean
8/7/2014
I just purchased a 1999 Jeep Grand Cherokee limited to pull behind my motorhome. I was going to fabricate a tow system myself, before I found you guys on the net. I installed it in about 2 1/5 Hours. The only modification made to my jeep was the holes in the front would not allow the mounting plates to be pushed forward enough to align the bolts. I just cut a sliver from the inside, not visible and bingo every thing went together. I purchase a tow bar as well and installed it for some pictures. We are leaving on a trip tomorrow, and I feel confident it will work as I wish. The equipment was sent quickly, and beat the receiving date by one day.
Dennis
8/7/2014
Etrailer.com was one of the best online/telephone shopping experiences Ive ever had. I wasnt sure exactly which product to order, so I called the customer service line. The representative who answered the phone was able to knowledgeably answer all of my questions, recommend a great product, and place the order. She also made sure that it was processed quickly so that I didnt need to spend more on shipping to get it here in time. Outstanding service!
Edmund
8/7/2014
You guys rock! Thanks for you expert help.
Edward
8/7/2014
Great product at a great price!
Eric
8/7/2014
Very quick shipping. Exactly what I needed at a reasonable price.
Greg
8/7/2014
quick service and del. great product for the money.
James
8/7/2014
I called my order in on Monday late afternoon. I spoke with a young lady that was very helpful and nice. She was a real person. I will order from this company again soon. It is nice doing business with a company that you can speak to people and not machines. I just checked and my order is out for delivery today. Thank you.
Janis
8/7/2014
I got excellent customer service and superfast delivery. I will definitely buy here again.
John
8/7/2014
Ordered their product and received it the next day. Very fast service and the product was well made.
Lanny
8/7/2014
Im very satisfied with the sales,service,products,prices and shipping of E trailer.com supplies. I only wish the hitch extension had come stamped or stickered with the max tow capacity as advertised right on it.
Matthew
8/7/2014
This was my second purchase with etrailer. I like how easy the process is and how quick they are to respond to any questions. Everything that I have purchased has been exactly as described and I am confident that if I did have any issues they would be quick to find a solution.
Michael
8/7/2014
Arrived earlier than expected fit perfectly on my 07 Honda Oddyssey! Easy to install exactly what I thought it would be- thanks for an easy process!
Mike
8/7/2014
I am very pleased with etrailer.com! My order arrived quickly, and when I found a better deal on a competitor site, the customer service at etrailer.com credited back the difference without any hassle. I also enjoyed having the install videos. My installation was a little more difficult than the video, due to some very rusty bolts, but the video made it very clear to see what we needed to do. Overall, Im very happy with the results. I will be recommending etrailer.com to anyone I know.
Paal
8/7/2014
Fantastic product and super fast delivery. It took me a little over an hour to put on both sides and a test drive was much better.
Rob
8/7/2014
Received our bike hitch rack sooner than expected, doing business with E-trailer was easy and pleasant.
Robbie
8/7/2014
I couldnt have asked for any better. I ordered a jack for our pontoon, it only took a few minutes to install and it was shipped to us 3 days early. Thanks for everything, we will now be able to enjoy the rest of our summer, not having to worry about waiting on parts, on the lake.
Robert
8/7/2014
I looked at many sites before finding etrailer.com where I found exactly what I was looking for at a great price. Hitch cover goes perfectly with my truck.
Robert
8/7/2014
I was very pleased with my first experience working with etrailer. I was fortunate to work with Juanita who help me through some questions I had on my purchase. She was wonderful.
Roger
8/7/2014
Great selection. Competitive prices. Fast shipping. Great support. Been a customer since 2004 and they are my primary source for roof rack/hitch related items.
Thomas
8/7/2014
My old, faithful, utility trailer had some pretty delapidated wheels. Rust had got the best of the bead area and they wouldnt hold air anymore. I was pleasantly surprised when I found Etrailers site and all the goodies to be had for your towing pleasure. The rims look great mounted so much that I even painted the rest of the trailer to match. Shes good as new, now! Stupid fast shipping and the friendly folks @ ET kept in touch from start to finish. Ill be back!
Allan
8/6/2014
Etrailers is a great company to do business with. My order was everything I expected. I will be doing all my business you.
Andrew
8/6/2014
placed my order saturday and received it todaywed. great service. i inspected my order and found nothing wrong. now all i need to do is mount the wheels and check the performance.
Ben
8/6/2014
Canadians, Please Take Note. etrailer provides Value Shipping USPS to Canada. Takes a little longer... but the shipping costs are greatly reduced.
Chris
8/6/2014
Have been very efficient in the past. Had a problem this time with getting a call back after a couple of phone messages left for Cole S. in reference to a question she had asked via email. However, after making contact with Jean and Carla the issue was resolved satisfactorily and they even saved me some cash! The item arrived 14 days from the original order date which I think was a little excessive and was mainly due to lack of communication on Coles part. Again, overall Im very satisfied with your service and products.
Frederick
8/6/2014
Katie did every well. Knew what I was ordering and new what questions to ask me to make sure I got the right parts for what I am doing. I do not think there is any improvement needed.
Gene
8/6/2014
The help vidoes were helpful
Greg
8/6/2014
Great experience ! Thanks for shipping upgrade.
James
8/6/2014
I waited till I received my order so I could see how good the levelers worked. Was so easy to set up and level the trailer. Took only about five minutes after hooking truck to trailer. Did the entire operation alone. Also thank etrailer for being prompt with the order.
Joseph
8/6/2014
Like just about everyone else, I use the internet to get the best price on the best product. Its rare that you get both and fantastic service. I got it all from etrailer.com. I purchased a class 2 HiddenHitch for my 2014 Sienna at a fantastic price, received it by express shipping at no additional cost and was able to install it in less than an hour. Im looking forward to doing business with them again.
Kenneth
8/6/2014
Amazing price, shipped within one hour of my order- constant communication. I couldnt ask for better service!! I have previously purchased a hitch that looks amazing still waiting to be used! But cannot wait to get my mats. Thank you!!
Kristina
8/6/2014
FriendlyKnowledgeableVery quick service
Larry
8/6/2014
Came on time. Easy to install. Only issue is that the hitch was for a Prius and looked like it was on the shelf a long time. It arrived a little scratched and paint chipping.
Mark
8/6/2014
Well you done it again. Good prices and Great service. Keep up the good work!. I even got free shipping on this order!
Michael
8/6/2014
Very reasonable price, prompt shipping and packing, if I needs any trailer parts, etrailer.com will be my 1st choice.
Pei
8/6/2014
My experience with ordering from etrailer.com was exceptional due to Dayna and Debbie. I called and had several questions that were handled with great knowledge and respect by Dayna. I reviewed the web site and decided on a brake controller and called back and got Debbie and she handled the order and some more questions with the same knowledge and respect that I received from Dayna. If my experience with the brake controller and wiring harnesses is a good as the help I got over the phone from these two ladies I cant help but be satisfied. Etrailer can be proud to have these two employees on their staff. Thanks to Dayna and Debbie and etrailer.
Steve
8/6/2014
Bill was very helpful. He was very knowledgeable and helped me understand my options.
Victor
8/6/2014
Shipping ok, was a hard part to find, and you had it. Thanks so much. Price was very fair, so was shipping cost
Walter
8/6/2014
As always , Carla came through with some great items . The quality and service are excellent.
Wayne
8/6/2014
Trailer hitch arrived and installed easily with the help of a floor jack to raise it into position. The box it came in was damaged quite bad but the hitch was unharmed. The bike rack seems fine and easy to assemble. The real test is going down the highway with the bikes aboard.
Will
8/6/2014
I am very happy with the way you handled my order. It was fast.
William
8/6/2014
George and Nicole provided exceptional customer service. The ladder arrived way ahead of scheduled delivery and was packaged very well. I have not installed yet, but a test fitting indicates it will work perfectly. Thanks to all!
Acsi
8/5/2014
Good customer service. An item was missing from the box - could have been left out or fell through a hole in the box. No matter, they shipped me the missing item promptly.
Allen
8/5/2014
My experience was great. I miss ordered an item and Erika helped me get the right part ordered and was very detailed on the instructions for the return process. I appreciated her kindness and knowledge through out the process. Please let her Supervisor know how great she was. I will recommend etrailer.com to everyone, great products and great staff, Erika proved it to me, she deserves all the credit. Take care.
Brian
8/5/2014
TERIFFIC, TERRIFIC, TERRIFIC PRICE WAS GREAT, SHIPPING WAS FAST AND FIT LIKE A GLOVE INSTALLION TOOK ABOUT 1 HOUR. BUT AFTER DOING ONE I THINK I COULD DO ONE ABOUT EVERY 30 MINUTES. THANK YOU
Darrell
8/5/2014
I appreciate the correspondence. Ive been kept well informed all along, keeps me confidant in purchasing items sight unseen. Keep it up !
Dave
8/5/2014
etrailer has been excellent to do business with. Not only do they have great product, but shipping is excellent, easy to track, and in the event you have an issue with an order, they make it easy to return and get it right. I do a fair amount of shopping on line, and etrailer is one of the best on-line experiences Ive had.
Ed
8/5/2014
Got what I wanted, when I wanted it and how I wanted, install was a perfect fit. 2 thumbs up.
Gary
8/5/2014
The lady I talked to over the phone. Was very informative and made my ordering experiance easy. Her name was Jan ext.334
James
8/5/2014
Love our Kuat bike rack. It is heavy but works like a dream. Bikes are secure and dont move at all. It easily folds up when not in use. Etrailer was wonderful with communication and service. I highly recommend them and would purchase from them again.
Jill
8/5/2014
bill was very helpful shipping was fast I am very pleased thanks
John
8/5/2014
Just as advertised. Easy off and on. Thanks.
Kerri
8/5/2014
Super sales staff spoke to several of them Jan took my last order sweet very nice and knowledgeable i will buy all my trailer needs there no question about it.
Mark
8/5/2014
Good price fast service
Matthew
8/5/2014
Received hitch minus hardware package, but replacement hardware arrived a week after I called. Install was pretty straight forward, and I opted to remove the muffler from my 2015 Forester for better access to the passenger side frame. Wire guides worked great, and I was able to fish the bolts and spacers through the frame rails. Used a floor jack to gently raise hitch to where I could put nuts on. Muffler heat shield was easy to modify and I used tin snips to cut it.
Michael
8/5/2014
Got a real person on the phone, a fast order, and a tracked order with a delivery time. Installed and ready to go. Awesome.
Reginald
8/5/2014
Items orered were shipped in a timely manner and were as advertised. As they say you cant get any better than that.
Ronnie
8/5/2014
Katie D was the best she took care of everything I needed. I will call her the next time I need to order she really knows how to take care of customers.
Shawn
8/5/2014
Great service
Susanne
8/5/2014
Outatanding customer service. I received an email stating that what I ordered was not available at the regular warehouse. The next morning I received another email stating that my order had shipped. You guys are all over this and doing a great job. Thanks.
Timothy
8/5/2014
Fast shipping and great items! The step bars were well-packed and arrived in excellent condition. Installation went smoothly and they look great! Thanks!
Daniel
8/4/2014
Great service great price. Thanks.
Daniel
8/4/2014
What a great Company, this is my third time ordering from etrailer, very happy with their quality products, shipping, and their customer service ! I would recommend this website to anyone !......thank you etrailer !!!
Dennis
8/4/2014
Shipping was fast, and certainly a great deal that it was free. I really appreciated the video of the Curt Cargo Carrier mounted on the 2014 Jeep Cherokee, as that saved me a lot of money because it showed that I didnt need a swing-away mount like I feared in order to access the back of the Jeep with the carrier mounted. Yay! It was great that the two locking hitches I bought were matched for product code so that one key would unlock both - many thanks. The light kit really needs to have instructions - even your video doesnt show how to actually piece it all together. Maybe not necessary for most folks, but Ive never wired trailer lights before, and feel a little lost even after watching the video, since it doesnt show attaching the wires, or splicing the side lights onto the brown wire. I also dont see off-hand on your site how to leave a product review, or upload the pictures of my installation as was requested. Even getting to this page required hunting down a link in my email. Would also recommend adding a sign-in login at the TOP of your page, instead of hidden down at the bottom. Love, love, love the in depth product videos. AWESOME job. All-in-all, an excellent experience, and I am very grateful for your excellent products and service!
Donali
8/4/2014
The harness kit together with the installation video gives me confidence to do this on my own even though it is a bit involved.
Greg
8/4/2014
E-trailers web site is very user-friendly, detailed, and helpful. Great service, even on a Sunday afternoon.
Gregory
8/4/2014
After a few days of researching trailer hitches via the internet, I decided to purchase a Class 1 hitch for my 2007 VW Eos from etailer. I was first pleased with the price as many other supplier prices were higher for even Class II hitches. Secondly, I was pleased to learn that my order value allowed me to get free shipping. I placed my order at 10:30 PM on Wednesday 30 July. With free shipping, I expected a week or two for delivery. At 4:24 PM Thursday 31 July I received an email notice from George that my item had been shipped. At approximately 2:30 PM Monday 4 August my hitch was delivered to my door. That is less than two full working days!! The contents were checked and everything was verified to be in the box. I had reviewed the installation video on your website when I was still shopping and it seemed that I should be able to easily get it installed. I will followup with comments on the installation and maybe send some pictures. Sending these followup comments are predicated on this 73 year old fat boy getting out from under the car! Wish me well!
Jack
8/4/2014
I was very pleased with the whole process. I was kept in the loop from start to finish. The product was not at the warehouse were I placed the order but was expedited and it was shipped directly from there other location. This allowed the item to arrive on time as stated it would. Thank you for everything
James
8/4/2014
Awesome!, great service and courtious sales person. She was very product knowlegeable. I will be doing more business with e-trailer soon.
John
8/4/2014
Absolutely nice this is faster that I think I veri happy with my new toy
Jorge
8/4/2014
eTrailer had exactly the parts I needed, and was unable to find locally. Product was received when expected, and arrived in good condition.
Joseph
8/4/2014
I have ordered from etrailer a few times. Shipping has always been prompt, product has always been what I expected, and above all, the customer service when I need to talk to a person has always been outstanding.
Ken
8/4/2014
The purchase experience thus far has been 100 great! The free shipping option was wonderful considering the cost of shipping these days....then to receive an email stating my shipping was upgraded from 5 -7 days to 3-5 days is amazing. Thank you and Ill keep you posted!
Kenneth
8/4/2014
The folks at etrailer do their very best to provide you with excellent service and product availability. Their level of customer service surpasses all others to create a standard all their own. Every etrailer representative I have dealt with has always answered my questions in depth, been exceptionally courteous, and exceeded my expectations in service. Thanks for doing business the American way!
Kurt
8/4/2014
I was extremely impressed. Vince C. Was very knowledgeable and friendly. I found the items cheaper on another website and not only did Etrailer match, they beat the price by 10!!!!! Highly recommended merchant.
Kyle
8/4/2014
I was very happy with the website and the ordering process. Thanks.
Linda
8/4/2014
I am giving credit were credit is deserved ,called e trailer with a part fit question ,were very helpful and knowledgeable ,answered all my questions .ordered parts and arrived in 2 days would have thought 4 or 5, parts were perfect fit, just as was told. have nothing negative to say great! job etrailer .. very helpful, speedy delivery ,quality product. defiantly a 5 star
Mary
8/4/2014
Great products & prices - great customer service !
Patrick
8/4/2014
There are many options to get trailer, bike racks, crossbars etc. online. HOWEVER, when I came across etrailer.com, I knew I had made the right decision. The website is extremely well organized. More importantly, you can narrow down your search for a given car. This has helped me a lot since the last thing I want to do is order a part that isnt compatible with my car. The quick videos on installation make the process stress-free and easy. But more importantly, the customer service and shipping are amazing. My packages arrive in a timely manner and sometimes even earlier than expected. I have/will continue shopping at etrailer.
Ricardo
8/4/2014
A+. Purchased new brake kits, races, bearings and brake trailer wire on a monday. was at my door on Friday. Everything excatly as ordered. Thank you for prompt service and i will be returing in future to order as i need.
Richard
8/4/2014
I was able to find everything I need to do the maintenance / fix up on a used horse trailer we just purchased. I never doubt etrailer to have what I need.
Stephen
8/4/2014
I am extremely happy with all aspects of doing business with your company! Im sure that Ill be back! Thanks.
Steven
8/4/2014
I ordered several items for my new pop-up, and they arrived quickly. Communication from etrailer.com has been excellent.
William
8/4/2014
I only visited and bought from the site once and didnt know what to expect. However, the selection was ample, and the service was stellar. Should I need any gear in the future, Ill definitely return to this site.
Alexandru
8/3/2014
Great fast and efficient service. Second time Ive shopped, and will definitely shop again. Thank you.
Barbara
8/3/2014
So far, Ive been pleased with the products and the delivery process.
Craig
8/3/2014
Best on-line RV/trailer supply company out there. Outstanding customer service, attention to detail, and a willingness to work with the customer and their individual needs. Knowledgeable and helpful tech support also. I always recommend etrailer when posting on a RV Forum that I frequent.
David
8/3/2014
Same quality as the parts store but a lot less. E-trailer always ships fast and the order is always delivered before the expected received date. Very large selection of items.
Fred
8/3/2014
I am pleased with the speed and correct parts from e trailer. M S did a good job. Thank you..
George
8/3/2014
This is the 2nd item Ive bought from etrailer.com. Ive found them to be excellent. I will continue to buy from these folks for any trailer items I need which I cannot get locally. And even if I can get it locally I may check the prices here.
James
8/3/2014
Vince, was very professional and was very helpful with a price match guaranty took care of me really took care of me. Thanks
James
8/3/2014
My first order went really good it was all correct and very fast All seven pieces came at the same time all with in 5 days of ordering Thank-you. for the service second order was made
Jaye
8/3/2014
I think etrailer is awesome- Very fast response. I greatly appreciate the time taken to notify me of the shipping of my order and also the upgrade to express delivery. Id definitely recommend etrailer to friends and family :
Jedidiah
8/3/2014
Good experience. Took longer than expected. Price is competetive and free shipping. Great followup.
Larry
8/3/2014
The website is user friendly. I like that you can use paypal to pay. Selection for products is pretty good.
Mason
8/3/2014
They were great to deal with via emails, will definitely do business with them again.The hitch was a breeze to install and wire up in just over an hour.thanks very much.
Mitchell
8/3/2014
Etrailer service and delivery was great. The product Swagman Bike Carrier was thoughtfully designed, and while not quite as good in quality as a Yakima - it works fine and is a very good value for the $$.
Paco
8/3/2014
At the risk of sounding redundant, I f I have a need for specif merchandise I just use Etrailer, they have always had what I wanted or needed. Etrailer advises me of what part is correct for my vehicle and has videos showing me how
Richard
8/3/2014
Really good customer service. I received the wrong item and had no problems returning and getting the right one.
Shannon
8/3/2014
you guys were the only ones who described your product so I knew i was getting the right product. installation video helped too. hope these covers work ? very fast shipping. thanks , Tom
Tom
8/3/2014
amazing service and easy to install.
Andrew
8/2/2014
Outstanding customer service, parts arrived on time and as ordered. Excellent service and pricing two things hard to find today.
Charles
8/2/2014
Excellent value, the fit and styling is great. And shipping, although a bit pricey, was extremely fast.
Craig
8/2/2014
Thanks, Arrived yesterday and installed today thanks for the good deal and super fast delivery
Dan
8/2/2014
Great Website for parts at good prices!
Ivan
8/2/2014
great service and fast delivery
John
8/2/2014
I always like the quality products, shipping, and other communications. I wish that I could get special offers and discounts…
Lars
8/2/2014
Called my order in ,spoke with Zack very nice gentleman ,very much knowledgeable on all parts i will be a repet customer Thanks
Mark
8/2/2014
Good instructional video and information, quick shipping, and courteous service. Great experience all the way around - thanks.
Patrick
8/2/2014
Deliver of the hitch was prompt.. Installation was a snap.. Would recommend you to anyone !!!
Robert
8/2/2014
This was the smoothest transaction I have had on the internet. The product is as described and the shipping time was fantastic. Thanks.
Rod
8/2/2014
Very professional,knowledgeable and friendly , a very nice place to shop. Thank you!
Vicki
8/2/2014
Excellent service and communication. Staff is highly regarded and we would use for future purchases.
Bill
8/1/2014
Great group. Goes out of their way to support the customer. Thanks
Bob
8/1/2014
Great products, great prices, Phenomenal shipping !!! Have placed two orders with etrailer.com, they both shipped the same day as ordered and I received both two days later in Virginia with only standard shipping. Thats great service in my book.... Thanks etrailer.com
Bruce
8/1/2014
The site and staff were very helpful. The extension arrived quickly. I would recommend this site. Thanks!!
Carl
8/1/2014
Extremely good customer service. The product was the best price we have found and we researched! We were very happy with the quality - just what I was looking for. Thanks and well certainly visit again.
Charles
8/1/2014
Product arrived much quicker than anticipated. I will recommend etrailer.com to anyone in need of parts, and will return for any needs I personally have.
Dennis
8/1/2014
Jennifer was very good in her knowledge of my parts, was very courteous, and shipping was quick. It good to deal with good people and good company. UPS delivered today.
Gordon E.
8/1/2014
Great selection! Bullet proof packing! Cat couldn’t scratch it! Great prices on everything and love the ability of one stop shopping on all my needs! Exclamation points should say it all! I know Ill order from these folks again and soon! Thank you for everything!
Guy
8/1/2014
As usual, quick an easy.
J. Larry
8/1/2014
Great experience every time
James
8/1/2014
Transaction was smooth. Tech support was great.. and in english! Shipping was fast, on time, and damage free. Price was the best I could find. I will do business again.
Jason
8/1/2014
Very good experience with common sense help from Heather. Took two minutes with her what I didnt receive from two days on line from Pros. Thanks
Jerry
8/1/2014
ReceivedI Was So surprised When I Received My Order And It Had Not Even Been 36 Hours. Thats Crazy. Ive Never Had An Order From Any Place Reviewed That Quick. Thanks So Much. Still In Amazement Jim!!!
Jim
8/1/2014
Excellent experience. Erika W. was the salesperson I dealt with very helpful and took great of me with my order. Will defiantly contact this company for any future trailer and accessories I need. Thank you, Keith
Keith
8/1/2014
Great customer service.
Mike
8/1/2014
Very Satisfied on order process and shipping info Easy site to work with. Has everything needed to install trailer hitch & wiring kit with a video to help
Mike
8/1/2014
Thanks for the great experience thru internet, order arrived in a timely fashion and fit great, again thank you, will buy from etrailer again
Paul
8/1/2014
The brakes went on fast and easy, everything fit like a glove and now I have brakes that work. Prices were a good deal I thought. Shipping was fast and free. Thanks, etrailer
Ray
8/1/2014
Fast, shipping, perfectly sent what was ordered, I definitely will recommend this place for all and any automotive needs.
Richadr
8/1/2014
Great service, pricing, order filled & delivered as requested. The etrailer videos are extremely helpful.
Robert
8/1/2014
Excellent service! Great selection with knowledable tech support for product recommendation.
Roger
8/1/2014
You guys are GREAT. Placed my order on line on the 26th and I received it on the 31st. Im very happy with the prices and will order again.
Terry
8/1/2014
What do I think? I think any shopper would do well to give etrailer.com their business for quality, price, service and customer satisfaction. Especially if you get lucky enough to have Katie D help you get it right.
Vernon
8/1/2014
Excellent service
William
8/1/2014
Very satisfied with the service. Received my order quicker than I expected. One of the better companies that Ive have done business with.
Brett
7/31/2014
I Spoke to Rose, a very pleasant rep. She had the answer to my question without hesitation. Very helpful. I enjoyed having the conversation with her. Dont lose a GREAT employee. GIVE ROSE A NICE SALARY INCREASE ! ! SHE DESERVES ONE.
Bruce
7/31/2014
Extremely well organized web page. Very easy to navigate. Like that optional products are listed along with product purchased. Prices are very reasonable. Shipping is quick and free! Would definitely recommend to anyone interested in anything to do with trailers
Charles
7/31/2014
etrailer has always given me prompt and courteous service, good products fast service.I will continue t o shop with etrailer. Danny
Danny
7/31/2014
This is the 3rd item I have ordered from etrailer and so far I am please with there prompt shipping. Items match the on line description so I received what ordered without a bad surprise.
Darrell
7/31/2014
Easy shopping and fast shipping. I will definitely be a return customer.
Doug
7/31/2014
Renee was awesome!!!! I love my new mirrors and they really help. I cant wait to pull my camper next time. The first one took about and hour to do just because I went slow figuring out how to disassembled my 2013 silverados door without breaking anything. The other side took like 20 mins. They fit perfect and look just like stock. Thanks so much!!!
Eric
7/31/2014
This is my second purchase. Etrailer folks are very professional and know what they tanking about. I got the part which I need with no issues. As of now I will continue to used them and their services. Outstanding! !!!!
Febian
7/31/2014
Karen C was courteous, efficient and knowledgeable.
Frank
7/31/2014
Suzanne was knowledgable and was able to help me choose the right hitch and accessories. The price was good and shipping was free. Already received an email that my order has shipped. Great shopping experience overall.
Gary
7/31/2014
As always, orders are shipped immediately.
Jackson
7/31/2014
You guys are awesome!!! Highly recommended and lowest prices on the web!
James
7/31/2014
Aside from being a great company to do business with, George J. went above and beyond and made sure that my purchase will be delivered sooner than expected. To me as a customer that is service not only with a smile but with people who you want to do business with in the future. I thank George J. very much.
Lawrence
7/31/2014
I had a great experience with my purchase. I was given excellent advice and I couldnt believe how quickly my order shipped. We are trying to get our daughters truck ready for when she goes away to college and we are in a time crunch so when I saw my ordered had shipped 2 hours after I placed it, I was elated!! Thanks so much!!
Lynne
7/31/2014
Received tailgate in good condition, did lack a few bolts and nuts. Easy to install and a nice fit. Would recommend etrailer to anyone looking for tailgate.
Melvin
7/31/2014
Prompt and reliable. This is a very good supplier.
Michael
7/31/2014
My ordering experience was great. The order person said it would take up to 5 days to receive my order since one of the pieces was to be shipped form the mfr. As it turned out, I recieved an email from Amy E on Sunday, July 27 saying the order was shipped. I received it in 2 days. Fantastic service! I have not installed it yet because it has been too hot outside, but as soon as I do, Ill write back with an install report. Thanks so much.
Mike
7/31/2014
friendly sales staff, guck to provide correct part number,and arranged payment, and shipping, super fast, I would buy from etrailer again, thanks, norm
Norman
7/31/2014
Very satisfied with the on time delivery of my racks. A very good shopping experience and the website is very intuitive. Thanks!
Olivier
7/31/2014
So far Im very happy with the service and professionalism
Paul
7/31/2014
got a lot of help from jena. helped me make a good choice,pleasant to talk to and sensed genuine concern which you dont find much of today
Richard
7/31/2014
Could not be more pleased!!! Product arrived today, installed as easily as your video showed which was a huge bonus, and works perfectly. I also was impressed with how fast you processed my order and provided excellent tracking for it! I would definitely go to your site and order from you in the future!
Ronald
7/31/2014
Very fast response, Ordered one day and received the next. Thanks very much. Very easy installation, 8 min time.
William
7/31/2014
Erika couldnt have been nicer or more helpful. She took the time to research and answer all my questions.
Cathy
7/30/2014
Very good service - the salesperson knew all about his business and worked out what I needed very quickly. Put together the package I needed and got it sent out right away. A linkage pin was missing in the package, but just one phone call got it sent out in time.
David
7/30/2014
Fast delivery and quick install. This is a must have if you own a fifth wheel.
Donovan
7/30/2014
excellent service.
Gene
7/30/2014
I am very satisfied so far.
George
7/30/2014
FAST SHIPING OUT THE DOOR !
Joseph
7/30/2014
I was very satisfied with the service I received my order shipped out very quickly and when I received my order, it was exactly what I had ordered and was well packaged. Thank you!
Kathryn
7/30/2014
Everything arrived on time and in good shape. I liked the free shipping. I ordered everything on the 24 and was at my front door on the 29th which includes a weekend. Had a little trouble with the shopping cart kicking my order out, not sure whose fault it is but still a little annoying took about 3 times of looking everything up again.
Kyle
7/30/2014
AWESOME SERVICE!! Karen C. was a pleasure to speak with and took care of all my needs and questions. Karen even got my order out the same day! As a matter of fact, my order just showed up at the door. Now that is service!!
Lance
7/30/2014
I was very pleased and impressed with their service. I had a question on a product and hesitated to call, but becausecof a back order they called me and I was also able to get my concern about a product answered.
Lois
7/30/2014
Super fast delivery!Great service!
Mark
7/30/2014
Shipping was awesome and arrived when promised. The bike rack works very well.
Mike
7/30/2014
SO FAR THE RESPONSE TO MY EMAILS AND THE SHIPPING SPEED HAVE BEEN GREAT. I WISH ALL ON LINE RETAILERS WERE AS RESPONSIVE. THANKS FOR YOUR SERVICE.
Paul
7/30/2014
1 Communication concerning my order was well above average. 2 I liked the fact that the link to tracking the shipment showed a map from origin to destination with stops in between. This helped me plan more efficiently when to expect the shipment and, in my case, question why my order got shipped to the wrong city. I cannot fault e-trailer for human error associated with the carrier. The problem was solved quickly, but it delayed the shipment by a couple of days. 3 the best and most awesome help was the short videos on how to install the wiring harness. The hitch itself was self explanatory. It only took me a little over an hour to install everything. Very easy work thanks to the videos!
Shawn
7/30/2014
My part was back ordered and the people at etrailer kept me updated on progress, and I received my tailgate lock from 3 days before expected delivery
Anthony
7/29/2014
I purchased a weight distribution control hitch for my pick-up. I wasnt confident that I pick the right one so I called customer service. Marcia helped to figure out which control hitch to purchase. Thanks again Marcia!!
Bill
7/29/2014
Got everything I ordered and on time delivery. I was very pleased with my purchases and your service. I will order again.
George
7/29/2014
I love E-Trailer!!!!!!
Harry
7/29/2014
Great service. My order was going to be delayed by 1 day and etrailer contacted me regarding this very minor issue. I was very pleased that they took the time to call me to keep me posted on my order.
Jeff
7/29/2014
Wow this is just super I order it yesterday and its been ship out today.This has to be the best service I have ever had on an order.Thanks so much.
Kenneth
7/29/2014
Always a pleasant experience dealing with you folks.
Larry
7/29/2014
This is one of the most profesional vendors I have dealt with in 10 yrs or more buying online. Very fast turnaround great packaging well made products. Thank you L Dearth West Virginia
Larry
7/29/2014
You had what I was looking for an was shipped right away At a very reasonable price. Thanks
Larry
7/29/2014
Great service and great products. I have ordered several times from etrailer.com and have had pleasent experiences everytime. Thanks.
Matthew
7/29/2014
Great experience, and great return on info
Michael
7/29/2014
Good Customer service.
Patrick
7/29/2014
Great etailer. Great pre-sales service, fantastic website full of videos and helpful info, great prices and fast shipping. Who could ask for more?
Robert
7/29/2014
easy ordering and shipped fast. This item will work great as soon as I get it mounted I will shot you all a picture.
Sam
7/29/2014
Just placed my second order with e-trailer, and got an e-mail saying they were expediting it as a thank you for ordering from them again. These guys are great! The prices are very reasonable, free shipping, and when I had a question on my first order before I placed it, the tech support person on the phone understood exactly what I was asking about, researched it on the spot, and got the answer I needed. I am totally using these guys to pimp out my ride 2002 Suburban! first purchase was a trailer hitch to tow our new tent camper. Came quickly and looks and works great! The second order today is for roof mount bicycle racks. They make it so easy! Video reviews, installation demonstrations, and live people to answer any questions. Whens the last time you got live support from a company outsource to India doesnt count? eTrailer, you guys are the real deal in my opinion. Thank you!
Steve
7/29/2014
So far, customer service has been very responsive. I ordered my hitch and carrier Monday night, and received it the following Monday. I was really hoping for a little shorter time considering they are in Missouri, and I am in Kansas but it was standard shipping. They were very competitively priced, but I did manage to find an item for less. They promptly processed my credit for a price match with no trouble what so ever. They double boxed the hitch and cargo carrier, which is better than I can say Amazon did. I just helped a buddy install a hitch for his truck last week, and the box was destroyed that shipped from Amazon. I only have 1 item still outstanding. I was shorted 1 of the washers for my hitch, and have emailed customer service. Im still waiting to hear back. I had to go buy a washer from the local hardware store, but it isnt as heavy duty as the ones provided. Im sure it will be sorted out. I had read all the positive reviews and wanted to give it a shot. Over all Im pleased, and once I get my washer, Ill definitely continue to do business and refer others to etrailer.
Tim
7/29/2014
Very easy to deal with, great info on web site on products!
Tracy
7/29/2014
So far it has been a great expereince. When I get to the installation I will let you know how the video works out
Vincent
7/29/2014
service could not be better. a-one sales man was great. Thanks william
William
7/29/2014
etrailer was prompt, easy, and the follow through was great.
Zach
7/29/2014
Great Service and delivery! Not to say the Price is Right! Great Web Site and returns are the easy.
Angela
7/28/2014
This was my first buying experience from etrailer, and all that needs to be said is WOW!! Quick, well packaged, and totally correct. Finally a company that actually cares about its clientele. I spoke with Matt just before ordering and he was so helpful and polite, a pleasure to talk with. I hope in the future etrailer doesn’t try to fix something that obviously isnt broke. Great products, staff, and service. Nuff said.
Bobby
7/28/2014
Really good website easy to find what you need!
Bradley
7/28/2014
Always a pleasure to shop at etrailer.com.
Bryan
7/28/2014
Ordering online was simple and fast. They even expedited the shipping at no extra charge.
David
7/28/2014
EXCELLENT PRODUCT,FAST SHIPPING,GREAT SUPPLIER, AAAAA+++++
Donald
7/28/2014
THIS IS ABSOLUTLY THE BEST WEB SITE I HAVE EVER USED. BEST SELECTION OF PRODUCTS, BEST PRICES, MOST INFORMATIVE, ON THE WEB.!!!
Jim
7/28/2014
Awesome experience talking with and ordering parts from the 1-800 number. The part was ordered, and I received a confirmation that the part was shiped in less than two hours. Thanks !
Joseph
7/28/2014
e-trailer The best for all your hauling needs. Great prices. Video instructions. Product quality. Use them all the time and reccomend them highly.
Julie
7/28/2014
Placed an order at night, next morning first thing ,George sent email saying it had shipped. Had hitch in three days . Thank you.
Keith
7/28/2014
Very fast shipping and well packed I will purchase again .Thank you
Mark
7/28/2014
Everything I have purchased from etrailer has been just what I wanted and delivered on time .
Neil
7/28/2014
Good price, great service!
Scott
7/28/2014
Excellent service. Very reasonable shipping fees. Im happy.
Thomas
7/28/2014
I was shipped three of the left side backing plates and only one right side, one of the left side backing plates had a part welded on poorly was slightly crooked causing a missalignment problem. This being said, I called them and talked to very friendly and helpful people, they shipped me the correct part swiftly and sent me a packing label to return other part back to them. All the components mounted correctly and saved me a fair amount of money and headaches as all the local trailer places that didnt have parts in stock, wanted me to bring in old components I was still using trailer until parts arived and couldnt take it apart hoping they could match parts up Despite order/shipping mix up I will definitly use them in the future and will recommend them to others.
Brandon
7/27/2014
STEPHANIE, DID A GREAT JOB TAKING CARE OF MY NEEDS, THE SERVICE I RECEIVE AT ETRAILER.COM WAS EXCELLENT.
Carlos
7/27/2014
The hitch and bike rack purchased are of really good quality and the instructions were easy to follow. I ordered with etrailer as prior reviews spoke of fast shipping. My experience was not quite the same. I placed my order on a Sunday hoping to have them by the next weekend. Items did not ship until Wednesday night after I called due to not receiving a tracking number. Unfortunately, items did not arrive until the following Monday. I am located in New York. Again, the product quality is great and I would still recommend buying through etrailer, but would lower my expectations when it comes to shipping and delivery.
Daniel
7/27/2014
Great!
James
7/27/2014
Regina S at etrailer was very helpful with my order for a brake controller and connector. The ordering process was completed quickly and easily and it arrived on time. I appreciate being able to track the order as well. I would definitely recommend etrailer to others would order from them again.
John
7/27/2014
The ordering process at your site was very easy. The product was delivered very quickly as promised and meets all our expectations.
Paul
7/27/2014
Very satisfied with both the product and the service. Got exactly what I needed and the time from order to receipt was a lot shorter than expected.
Paul
7/27/2014
Very good shopping with you!
Shaun
7/27/2014
What good quality product!!! Installation was easy and straight forward, the hitch was very well built. Very refreshing to get what you order and have it work as designed without having to modify or rig it to get by. Thank you!! Shipping was kind is slow though
Stephen
7/27/2014
I just purchased 2 K Source Extra Large Universal Clip-on Towing Mirrors. Seem to work very well and very simple to install. First tried to order a set of tow mirrors and they had been discontinued. With the very patient and great help of Matthew C. I was able to get the universal mirrors. Would most definitely order from etrailer.com again..
Timothy
7/27/2014
Salesman was knowledgeable and helpful. Product arrived in good shipping package and delivery was prompt, in two days. I might remark that the video shows the tire claw going on a wheel that is not mounted. The actual experience is there is interference with the hub and brake drum when the wheel is mounted. I still am satisfied with the product.
Charles E
7/26/2014
This is the second order Ive placed with etrailer.com. I had a tricky situation, trying to get a bike rack onto a 2x4 RV bumper smaller than standard and these folks had all the parts I needed to piece it together. I used their product videos to help figure out how to solve my problem and then I knew what to order. Everything has come exactly as it appeared and Ive never had better customer service, especially from George and John. Its really refreshing! THANKS!
Emily
7/26/2014
Quick delivery...very reasonably priced compared to dealership costs for a virtually identical item.
Jeff
7/26/2014
Awesome experience, fast order processing and shipping. Great company to do business with. Absolutely will recommend to friends and family.
John
7/26/2014
Renee was very nice to deal with and would make you want to order again. Your prices were very reasonable. Thank you.
John
7/26/2014
material looks ok, as advertised. Delivered on time to south NY state in four days, well boxed for UPS.
Ken
7/26/2014
Had what I needed and answered questions about the project, good experience !! Thanks.
Leo
7/26/2014
I HIGHLY recommend using etrailer.com for ALL of your vehicle needs. I did a lot of research within their website, was able to reach a professional, friendly, and thoroughly knowledgeable customer service rep, made my purchase, and am using my item with enjoyment and ease!
Melissa
7/26/2014
Im heading into my second vintage trailer rebuild/restoration, and I am an avid believer in brakes on trailers. Safety first. Sure, it adds to the cost, but think of the cost of an accident because of a sudden stop where the trailer pushes your car/truck into someone or something else. Probably much more expensive than brakes if that happens. I recommend eTrailer to all of my friends due to their breadth of products, their knowledgable staff, their great instructional/educational materials online, and their excellent service. And no, Im not a bogus paid or unpaid endorser. If you are new to what you are doing, I would encourage you to speak to a rep, since they will probably tell you more about what you are doing and need than you will figure out on your own. Usually, I wing it online, and I have missed things I needed. They ship fast. If they make an error, they make it right. And that is fast too.
Nancy
7/26/2014
I received my replacement part for my Yakima Holdup bike rack well before the estimated delivery date. It is just what I needed, at a good price, and on time. A very good experience.
Pete
7/26/2014
Got the tires, They look much then the trail America ones on my travel trailer. Will most likely buy from e-trailer again. Tires were shipped on time and they were in 4 boxes. Great job.
Robert
7/26/2014
I think that was the fastest most efficient order I have ever placed on-line. One day from original order to shipping! I am confident I will receive the items in perfect condition
Ronald
7/26/2014
Top notch customer service. They make it right with no hassles.
Stan
7/26/2014
I had a more than satisfacory experience dealing with the customer representatives. They were helpful and knowledgeable in assisting me in ordering the correct parts I needed.
William
7/26/2014
Easy to order and excellent constant email updates. I have not installed the hitch yet, but everything I ordered arrived as expected.
Brian
7/25/2014
etrailer is the best, this is my second order this summer, service and products for rving. THANKS.
David
7/25/2014
Excellent experience from finding what I want, to paying and it shipping. Thanks for a great experience.
Frederick
7/25/2014
etrailer is a good place to buy anything. I have had trouble since the middle of March getting my order the sidewinder from Reese. Back order, back order, back order. etrailer had it in stock and shipped it out the same day I ordered it. Thank You trailer for your great service…
John
7/25/2014
I had he pleasure of dealing with Katie D at etrailer.com and she was phenomenal. This was my first time ordering with etrailer.com and my first time needing replacement parts for my trailer. Katie D walked me through the requirements and was extremely patient and thorough. My order was very close to their cut off timing to ship for a Friday delivery and she said that she would do her best to help get the order out - she did it!! I checked the tracking and it is due to arriveas exected. Great experience and I highly recommend etrailer.com - and Katie D in particular!!!
John
7/25/2014
Very pleased. The on line questions were very helpful and both questions I asked were addressed. EXCELLENT communication before and after the sale. I have etrailer in my favorites now.
Justin
7/25/2014
Little slow at shipping, but no great deal
Ken
7/25/2014
Ive been working with Cathy T. throughout my transaction with e-trailer.com and I must say shes very good . When she told me shed contact me when my hitch was approved by Draw-Tite for my vehicle I only half way believed it, then she did by e-mail and phone both. That convinced to buy the hitch from e-trailer, I appreciate honesty. So thank you Cathy !! Kudos for having customer service in this country also!!!
Pat
7/25/2014
Im not so good with online stuff so I was glad that I was able to talk with Heather who was very helpful and personable she said she would follow up and she did the hitch arrived on Thursday and I just ordered it on Monday I had the hitch installed in 5 hours only because of the wiring but still had the vehicle ready for my kids to make there move to a new start, thanks for all you guys do to please your customers this is my second hitch from e trailer and I will recommend you to all my friends and family.
Peter
7/25/2014
I ordered a hitch and carrier for my 2014 Ford Escape. The first hitch was damaged during delivery. Rebecca with e-trailer was awesome! She helped get a brand new hitch shipped back to me within 3 days. The new hitch and carrier went on perfect. Im looking forward to using this product for family trips. Great product, great customer service 5 stars!
Randy
7/25/2014
The fast turn around on an order is phenominal...second time Ive ordered from etrailer.com and both times received the order amazingly quick. This time I ordered in the morning and was notified it shipped that afternoon. You dont get that kind of service from many on line stores.....
William
7/25/2014
Great Items, fast shipping, and more than willing to help find the right item you need. Will definitely buy from again!
Carl
7/24/2014
Great product, just what I wanted and could not find in any retail outlet. Service was outstanding, as a retailer myself I was truly impressed. I was kept informed of every step in the delivery process.
David
7/24/2014
Hitch arrived quickly. Installed as described. Fits perfectly. I would use etrailer.com again without hesitation. Thanks!
Ethan
7/24/2014
This was my third major purchase from etailer.com. I am 100 percent satisfied. Great prices, great service, and great people.
Harry
7/24/2014
very good service and super fast shipping considering it came snail mail.
Jeff
7/24/2014
etrailer customer service Rebecca was very helpful and knew the Thule products well. Shipment was very fast, I have installed without a problem. Recommended!
John
7/24/2014
I think Rebecca N. was awesome. I havent received the order yet but she was great over the phone. The website wasnt allowing the free shipping option and she was friendly and courteous and then notified me when the glitch was fixed. Good Job!
Joseph
7/24/2014
We received our order for a hitch and a bike rack from e-trailer one day earlier than expected. The boxes looked good and so did the contents. My neighbor and I had the hitch installed on our 2014 Chevy Cruze whithin 30 minutes of its arrival. It was easy!!The only glitch in the instructions was that it stated use a 3/4 socket for tightening the nuts, in all actuality it was 11/16, not a biggie The rest was as shown!!!!
Kenneth
7/24/2014
This is not the first time I have ordered from etrailer. Again, this is the best online shopping experience I have had. Shop the site, make an order, the product arrives before schedule, and the quality is always excellent. The products are exactly as advertised. My last trailer hitch is still on my old vehicle and this order is on my new vehicle. Both install by myself in under 45 minutes. Thank you etrailer for providing a great service!
Kian
7/24/2014
Superior products and customer service that is second to none!
Melissa
7/24/2014
I think all my trailer and hauling needs will be perchase at etrailer.
Michael
7/24/2014
Speedy Service. Right item the first time. Item package very nicely. Second time using etrailer.com.
Michael
7/24/2014
I had a great experience with etrailer. Stephanie, my salesperson, was very patient and knowledgeable, guiding me through the labyrinth of the tire possibilities for my home made trailer. She is the best and with great prices and free shipping for this order, I will be back.
Mike
7/24/2014
Rails & brackets were shipped expeditously. Began install about 9am & finished about 2 pm. Thanks for the good service and good product at a good price. The free shipping was a nice bonus. Thanks for the courteous attention. Pierre.
Pierre
7/24/2014
Product is what I order..cost OK but long time to deliver.
Richard
7/24/2014
Great price. Friendly and helpful staff.
Robert
7/24/2014
Product was shipped promptly and arrived without any delay. Very smooth, courteous transaction.
Robert
7/24/2014
Everything went like clock work, delivered on time and priced reasonable with no shipping charges.
Stephen
7/24/2014
Very helpful customer service staff, fast service, best pricing found. Thank you.
Steven
7/24/2014
Placed order & 4 hrs. later it had shipped. Price was great!
Tom
7/24/2014
I was very impressed with the customer service. Really excellent ! Regina was great, very helpful and professional.
Alex
7/23/2014
Very friendly, and knowledgable personan on the phone. Answered all my questions. Gave my card info and the product was shipped next day. waiting to receive delivery. Excellent service, so far.
Arlen
7/23/2014
My order was on its way in less then 12 hours. Thank you, Bryant
Bryant
7/23/2014
Well, since I bought my first bike rack from you folks and was happy with the service, I came back for more, that should be a little hint :- I mentioned this last time too, and will say it again, as far as a web based sales company, I have not seen anything close to your high level of response and service. Im serious, the response time is quick, informative, and most of all I actually receive the feeling that you care. This must be because etrailer maintains a great group of folks for long periods of time. Anyway, I have and do recommend your company to others and the next rack or trailer related item, Im coming back. Thanks to Nikki for her assistance. Sincerely, Dan
Daniel
7/23/2014
Looks like a great product and I liked the price too.
Dwight
7/23/2014
Good communication on sale and delivery.
Jerome
7/23/2014
I called and placed my order with Kelly S.on Sunday at noon. I needed the item no later than Thursday morning. She assisted me with timely shipping and delivery and assured me it would arrive on time. She was very helpful with my order and was a pleasure to work with. Thank you very much E-trailer and Kelly S. I will not look elsewhere for the parts and materials needed that E-trailer provides!
John
7/23/2014
Very quick response.
Jurgen
7/23/2014
Etrailer had exactly what I needed, and even with shipping was the best price around. Items arrived in a timely manner, and the email updates kept me informed of the shipping status. Im sure I will be doing business with them again.
Lance
7/23/2014
Order two items to complete the hook up of my Prodigy P2 brake controller. Nicky took my order and was polite and efficient. The products were shipped immediately with a USPS tracking number. It arrived from the USA to Canada in about 4 working days. When I let them know I received my order, I received a follow up email from Judy in Customer Service thanking me for letting them know and encouraging me to call them if I needed any further assistance. I rate them top notch for product, price, quick delivery and service. I couldnt ask for more.
Len
7/23/2014
Katie D. was great over the phone. She helped me adjust my order by phone quickly. I was able to walk out and even double check my vehicle after she reminded me about product specs just to be sure I was getting the right stuff all while on the phone. I wish every sails person I spoke with over the phone had that type of energy and care about her customers. Thanks!
Luke
7/23/2014
Knowledgeable staff and quick to respond to my order. My part was not in stock and a employee contacted me to inform me about it and I was given another item number that I can use that was in stock. You have a lot of great, useful items and I will be ordering more soon. I love your user friendly website.
Marvin
7/23/2014
love this place good deals fast shipping
Peter
7/23/2014
Impressed with the ease with which my order was fullfilled . The gal who I dealt with was very helpful. I called and changed my order with no problem.
Rod
7/23/2014
Excellent service, associate I talked to on the phone knew what I was talking about, asked appropriate and good questions and responded in a very professional way.
Roger
7/23/2014
What a surprise! Your web site is fantastic. Easy to navigate and great information on each product. Just seconds after my order an email from George J. told me by email that it would be shipped within 24 to 48 hours. With a direct link to the shipping details I could track my order and once again, what a surprise, it arrived a day early! I have not received an order from anyone that has arrived a day early since.....never! I will be ordering more product and thank you for the great service. Oh by the way, the product was perfect. I am in the transportation business so it is all about the service to me. And a great product as well.
Ron
7/23/2014
Cant ask for anything more. These guys go above and beyond. The zappos of towing stuff. I was able to install out our new hitch on our X3, and everything was exactly as they said it would be. Excellent work, it was a pleasure.
Tom
7/23/2014
My order got mixed up so I called you today and talked to a very helpful man who straightened things out. I didnt get his name but he was very knowledgeable and courteous. Thanks
William
7/23/2014
Really great order and fulfillment process. If there is an issue they email me right away and usually any issues are resolved quickly. I have order several things from etrailer.com and are very satisfied.
William
7/23/2014
Very friendly and helpful sales rep.
Angela
7/22/2014
another awesome purchase from etrailer, I purchased tow mirrors and they were exactly what I needed.
Anthony
7/22/2014
Everything went well. Shopping, buying and the delivery was all better than expected
Bruce
7/22/2014
GOOD PRICE . FREE SHIPPING , GOOD CUSTOMER SERVICE. JENA FOLLOWED UP LIKE SHE SAID AND PART ARRIVED ON TIME . THANK YOU JENA
Byron
7/22/2014
Quick, accurate service.
Donald
7/22/2014
All went well. Fast order and fast shipping. Great service!
Duane
7/22/2014
Even though I was unhappy with my original I am still impressed with your companies response. The hitch I ordered was made in Mexico which I specifically did not want. I called my salespersonJuanita and explained my problem. She remembered our conversation and that I wanted US made products. Once again she rode above most representatives that customers usually have to deal with. She fixed it with sincere apologies. Your price matching policy was also a plus. You should bring your website up to date so that your customers are not misled and your salespeople are not put on the spot that is not even remotely their fault. Juanita and those like her deserve praise from youand maybe a bonus or raise. Sincerely Ernie Schoeffel
Ernie
7/22/2014
Great experience.
Guillermo
7/22/2014
Great job I appreciate how they took care of me and got the order out. Thanks so much
Harry R.
7/22/2014
Great Retailer! Delivered as promised and the product works as advertised.
Jerry
7/22/2014
Etrailers is an excellent place to shop! The website is very easy to navigate. Ordering and receiving my parts were on time. The parts have been very reliable and best of all, the videos helped me make intelligent decisions before I ordered my parts. I ordered brake parts to keep us safe during travel. Excellent products. I recommend etrailers to anyone and everyone. Thanks again.
Jose A.
7/22/2014
Amazing customer service! I got a personal email within an hour of ordering ordered at 8 pm noting that my order was in stock and would be shipped out promptly. Next early morning, received confirmation of order being shipped!!! They saved our family vacation!! Thank you so much. Amazing. will definitely use etrailer.com again.
Kathy
7/22/2014
Just purchased four pairs of vinyl tire/wheel covers for my two tandem trailers. The order was shipped promptly and arrived within a few days. Email updates informed me of the status of the order. The covers fit well and look good. I will shop with etrailer again
Leonard
7/22/2014
I have ordered from etrailer several times now. Mostly just via the website but this last time I called to get some additional help with the product I was looking for. Every one of my experiences has been fantastic. The customer service is excellent, the products have worked perfectly, the shipping has been very fast, the prices are good. I will continue to order from etrailer for all my rv needs. Thank you etrailer!
Loren
7/22/2014
Ordered this stuff when in Fort McMurray, AB and thought it would be ages in arriving but.....no arrived very quickly.
Lynn
7/22/2014
Perfect experience. I ordered my product from etrailer.com despite finding it slightly lower elsewhere. Etrailer provides so much useful information and the reviews convinced me that if there was a problem they would be there to make it right. Of course they honored their Low Price Pledge timely.
Mark
7/22/2014
I have purchased a couple things from etrailer and both times the products were shipped promptly
Mike
7/22/2014
Everything went very smooth. I had made a mistake on my first order which a claim rep noticed and called asap. everything was corrected and shippment went out with no problems. received all ordered parts with nothing missing or back ordered. i would recomend this company to to anyone.
Norm
7/22/2014
Product ordered was what received. Pricing was in line and shipping was fast. Have added to my favorites for my future trailer needs.
Roy
7/22/2014
London was great help. Thanks!
Ryan
7/22/2014
the parts I ordered were the ones I needed.
Sharon
7/22/2014
The staff is super helpful and communicates well. The products are of good quality and are relatively easy to install. I purchased a trailer brake controller, trailer mirrors and nerf running boards for our 2006 Toyota Tundra. I am very satisfied with both the products and the service and would recommend etrailer.com to anyone. Thanks and keep up the good work.
Steve
7/22/2014
It was all good.
Allen
7/21/2014
I do quite a bit of online shopping both personally and for our business, and I can say with all the customer service I have received, etrailers customer service is by far the BEST I have ever dealt with. I ordered side view mirrors for our car, and after placing the order I had a sales representative call me and suggest a faster way of shipping, which also gave me free shipping. The company immediately credited back the shipping charge, with no questions asked!!! I will most definitely be using etrailer for future business and referrals to all of our friends. Thank you so much for such kind, OUTSTANDING employees!
Amy
7/21/2014
A little slow in processing the order , otherwise ok
Douglas
7/21/2014
Etrailer.com is a phenomenal website. Every product has multiple pictures showing different angles and the product descriptions are very detailed. You know exactly what you are getting and there is no second guessing on what parts you need. Orders ship fast even on the weekends! A+
Evan
7/21/2014
Off the charts in satisfaction
Harold
7/21/2014
Very professional,friendly and fast service
Iosif
7/21/2014
service was great and the part that I ordered was exactly what I was looking for. pictures speak a thousand words...thanks. The best online service experience I have had.
Jason
7/21/2014
Ordering through etrailer is quick and easy. They offer top quality products at a good price. This is the 2nd time that I have ordered from etrailer, and I will order through them again
Jim
7/21/2014
I want to thank you for the best customer service I have had in a very long time. Rebecca great I would recommend your company in the future.
Kevin
7/21/2014
eTrailer makes purchasing a hitch a very good experience. The videos give you a good idea of what to expect on installing the hitch. Also Ricky is very knowledgeable about the different hitch choices. I have purchased here before and will again.
Max
7/21/2014
Rebecca did an excellent job in quickly understanding my goal and made appropriate recommendations this past Saturday. Timely order status was provided and I picked up the complete order Monday morning. I am a repeat customer and will be back.
Patrick
7/21/2014
Excellent service! Kelly was able to answer my questions and complete my sale very quickly. She was very through and concise. Excellent employee!!!!!!!!!!! Fair price and quick delivery scheduled......Thank you!
Paul
7/21/2014
Ive order twice from etrailer and both times the shipping time has very quick. Im about a thousand miles from them and my stuff arrives in 3 to 4 week days. Im very pleased and next time I need something they may carry, Ill shop there first. Nice site for tracking of the package, too.
Rickie
7/21/2014
Very good service and quality products
Riley
7/21/2014
nice, friendly, prompt.
Roxana
7/21/2014
My order arrived on time and as advertised. Thank you
Shaun
7/21/2014
It was just what I needed and it came very quickly.
Calvin
7/20/2014
Great... Like Arnold said Ill be back
Elgin
7/20/2014
Good prices, good service.
Harry
7/20/2014
Great experience!
James
7/20/2014
Tahnks! Everything was right. All went well. No problems.
James
7/20/2014
We ordered a cargo carrier and bag to use with our new car and already love it! It will allow us to take everything we need for our vacation this summer - golf clubs to Espresso machine!
John
7/20/2014
great experience!! I love the communication that was provided after the order. Good Job!! Communication is crucial.
Jonathan
7/20/2014
Tires are great !!!!! You get exactly what they advertise:
Tony
7/20/2014
AWSOME! Thank you for the great service and great products, I would highly recommend you to anyone I know.
Andre
7/19/2014
Phone order was quick and efficient. Cathy T was also pleasant and able to quickly answer my questions .
David
7/19/2014
Great site and very good products. I ordered two Roadmaster Quiet Hitch - Universal U-bolt Design which worked so well and I was so pleased with, I ordered two more. And the shipping was fast. Thanks for the great service.
George
7/19/2014
Ive dealt with Nicole R, Julie H and Erika W over the last week they absolutely rock! Your pricing and quick shipping and their knowledge and customer service are amazing and first rate. Many, many thanks to the three of them for getting this trailer hitch novice squared away with the right stuff on time including a return of item that I needed to switch. I needed make sure a all of this was done in less than two weeks and it seemed perfectly routine to them.
Greg
7/19/2014
No problems, quick and fast service and shipment. Thanks again.
Jimmy
7/19/2014
I ordered a trailer wiring kit for my Chevy Express van. The parts came earlier than expected and I had it installed within 15 minutes. Im sure Ill order from you again. Very happy with your service
Michael
7/19/2014
Placed order on phone with Erika because online system did not recognize and apply Free shipping. Erika was very helpful and very courteous. Order shipped same day and was received two days later.
Michael E
7/19/2014
Good layout of products available. Price are a bit higher than expected, but the service makes it worth it Thanks, P.S. Look forward to next purchase!
Peter
7/19/2014
Christie was very pleasant to deal with.
Randy
7/19/2014
My dad put this hitch on my 2014 Traverse in about 25 minutes. It went on exactly like in the video. It looks good and is very solid. I was very impressed.
Elizabeth
7/18/2014
Excellent serice, great follow up with terriffic personalized service.
Frank
7/18/2014
So easy, great customer service. Called the company for clarification and it was fantastic. Product got to me a day early.
Jeff
7/18/2014
WEB sight very informative and easy. Received product within a very reasonable time . The AM90070 trailer wheel lug nuts stainless steel look well and appear to be a good product. They are not as long as OEM but installed ok on the trailer. Satisfied.
Lee
7/18/2014
Very informative through the whole transaction. Very fast emails with updates and super fast shipping!!! Thanks a bunch. It was a great experience and very fast turn around!!!
Leo
7/18/2014
Third time customer, always great to deal with is why I will continue to come back.
Mark
7/18/2014
Cathy was more than helpful. I used to be in the auto parts business, and know how frustrating it can be to deal with customers like myself ordered a pintle ball with the wrong shank. I was able to get the correct ball on the way and the original returned with no issue. Hands down my source for all towing and hauling gear.
Patrick
7/18/2014
The wiring harness fit my Honda CRV perfect. The video showed me step by step how to install it. I am a 70 year old woman and it took me 1/2 hour start to finish. The trailer service centers wanted from 200.00 to 300.00 to install it, the harness alone was $70.00. I paid $25.00 for the part from etrailer and now it is done. Thank you
Sandra
7/18/2014
All I have to say is. If the parts are as good as the CSR where on the phone , you have one new loyal customer. The CSR was very knowledgable and helpful with the ordering process. Its nice to know that Etrailer actually trains its employees on the products that they carry. Way too go.
Scott
7/18/2014
My roof rack arrived sooner than expected and was a cinch to install. Took less than an hour. Tracking was simple and fun. I kind of liked the personal emails too. Nice touch and a very good experience.
Thomas
7/18/2014
Great price and service. The hitched was shipped out quickly and communication from etrailer was great.
Adam
7/17/2014
Shopping on line can be frustrating at time not seeing the person you arwe dealing with, but etrailer let me know the status of my order when it would be shipped and this sevice carried through to shipping I will deffinitely deal with them again.
Alan
7/17/2014
Easy web site search.
Anthony
7/17/2014
I purchased a backup camera system for my truck. Shopping experience was good. Package arrived as advertised. I had the unit professionally installed. Immediately noticed that the display was not working properly. I contacted etrailer customer service who was courteous and responsive. I promptly received a replacement unit, installed it and my problem was solved.
Anthony
7/17/2014
Great job fast service
Charles
7/17/2014
WOW, what can I say? This place is awesome. Quick shipping, customer service is top notch. Ricky the sales person I had was very knowledgeable and helped me with a ton of questions. We just received our brake controller and the video on how to install it was very informative. My husband wired this to our vehicle in about an hour. The prices are very comparable to other internet shopping. I just could not believe that I ordered this on Monday and received it on Wednesday. GREAT company. Will use again if needed. Thank you for your prompt and wonderful service.
Dawn
7/17/2014
very good communication, thank you very much!
Dick
7/17/2014
Love your website! Ordering was simple an was shipped fast.will definitely will use etrailor again. Thanks again.
Jeff
7/17/2014
I think you guys & girls run a first class business. Keep it up, its a rare thing these days. Thanks !
John
7/17/2014
like it so easy
Kelly
7/17/2014
Absolutely great again. Another superior product delivered amazingly fast with the best service communication, hands down.
Kevin
7/17/2014
Very pleased with overall service. Im impressed with their service, other companies should take notice. I will definately deal with etrailer again on any of my trailer needs.
Lloyd
7/17/2014
Having a good system to keep your customers informed makes it so they will return. I will recommend etrailer to my friends. Thank you!
Michelle
7/17/2014
Extremely pleased with the service Zakia o Shipped my hitch the same day sent the tracking number confirmation numbers A few minutes after ordering it Extremely pleased with the service would recommend it to everyone I know
Paul
7/17/2014
Very impressed with your shipping email notifications. I look forward to seeing my hitch soon!
Paul
7/17/2014
sumo springs were very easy to put on and work great thank you
Robert
7/17/2014
Great service. Thanks.
Theo
7/17/2014
Outstanding customer service!!
William
7/17/2014
Good thank´s
Alain
7/16/2014
etrailer delivered exactly as ordered when they said they would. Shopping online was easy and the informational videos helped a lot for making my decision. Also the multiple angle views sealed the deal. Keep doing what youre doing and Ill be buying from you 40 years from now!
Bianca
7/16/2014
Bumpers were exactly as expected. Much appreciated.
Bj
7/16/2014
I like how you almost instantly receive an email from a cuatomer service person with their email and phone number who will be your point of contact on the sale. Then, you receive several emails on the status of your order until it arrives at your house. Every good to do business with. Super fast shipping, too.
Brian
7/16/2014
Your web site was great and informative. Cathy T was a great help. She is an exceptionally good sales associate.
Charles
7/16/2014
Good selection. Yep. Good prices. Yep. Excellent customer service. Yep Am I missing anything? Nope. Will I shop there for trailer parts again. Absolutely.
Chris
7/16/2014
Most efficient service I ever received. My product was shipped and received exactly as stated by the sales person. first experience with etrailer and will continue to do business whenever the need is there. Thank you for superb service as I was delayed for our trip in RV until the product was received.
Claude
7/16/2014
Nice to deal with
Cw
7/16/2014
Great prices combined with customer service that cant be beat!
David
7/16/2014
Site has a well organized option for all of the trailer hitch needs of any vehicle. Pricing is very competitive and shipping was fast. If you have any questions they will do their best to guide you to a solution.
Gary
7/16/2014
Prices are pretty fair and Customer Service is Super Great!!! I changed the order 4-5 times becoming quite a nuisance to these guys but the guys, especially Vince, Ricky S. & George, were professional and willing to help every time. I would recommend eTrailer to friends & family with no hesitation at all!!! Matter of fact, I already have!
Kenneth
7/16/2014
Exelent service,perfect delivering. will reorder next weeks.
Kurt
7/16/2014
Great customer service very good prices
Michael
7/16/2014
I was very impressed when I ordered a Blue Ox towing system. I needed to have to quick as I was getting ready to travel in three days and etrailer had this to me in 26 hours from the time I placed the order. The sevice was outstanding and the communication was by far the best I have every experienced. I knew every step of the way from ship time to delivery. Thank you etrailer.
Phillip J
7/16/2014
This is a very good site to get trailer information and products. Videos are great!
Praneeth
7/16/2014
You did a great job. Made it easy for me. Thanks!
Richard
7/16/2014
Very good purchasing experience. Will make this my first stop when the need arises.
Robert
7/16/2014
This is the best service I have ever had they was real helpful in finding what I needed. Thanks Jan and Kimberly
Rodney
7/16/2014
Hugh variety, video directions, good product write ups, good price.
William
7/16/2014
Great tires at a super price. The only place I could find D Range tires for my boat trailer. I only with boat manufactures would sell radial tires instead of the junky bias tires.
Anthony
7/15/2014
Great experience
Bonnie
7/15/2014
I was looking for D ring tie-downs for my motorcycle. It was easy to find what I wanted on the web page. Ordering was also easy and the free shipping was an added incentive. The product was exactly what I expected. Installation was easy enough. I didnt have a hole saw large enough for the ring assembly so I cut out the holes with a jig saw. Although not necessary, it would have been helpful to have a paper template to outline and cut these holes. Overall, I was very satisfied with etrailer.com.
Charles
7/15/2014
Website is setup so parts are easy to find. Prices are very good. Shipment is very fast and the shipping rates are very reasonable. Communication is excellent. If I need anymore parts for my boat trailer this is where I will get them. Thank you.
Dominic
7/15/2014
Great service and professional help from people who knows their products......Fast service and friendly staff....Will be ordering all my trailer parts from etrailer. Great on-line How to Do videos, they have been a great help.
Doon
7/15/2014
this company is great I got great service and got expert advice on the product I ordered and was told any questions or problems to call them and they will help my sells person had extensive knowledge of the Yakima kingpin bike rack I ordered and suggested the deadlock hitch pin lock and the Yakima bar extension . I would highly recommend this company to anyone .
Gary
7/15/2014
Very nice site. Excellent order processing and tracking info. Have saved this site as favorite for future orders.
Gary
7/15/2014
easy to work with and great goods thank you
George
7/15/2014
Great service and FREE shipping on and order that weighed around 50lbs!
Jeff
7/15/2014
Ran all over town to find parts to rebuild my boat trailer and had almost no success acquiring parts. Found etrailer and found everything I needed sorted by part number and compatibility. Will be ordering in the near future to rebuild another boat trailer Ive been putting off for lack of funds. The prices on etrailer were half what the brick and mortar stores were charging.
Jeffrey
7/15/2014
Etrailer was very accommodating to my needs and had everything in stock and shipped just hours later! Will buy here next time!
John
7/15/2014
Our 5th wheel tailgate shipped very quickly. We received it in 3 days. It was easy to install and it fit perfectly. We are very happy with our purchase and will recommend etrailer.com to our friends!
Laurie
7/15/2014
good service good shiping fast ,
Pierolivier
7/15/2014
My order for trailer jack DL22560 model 6709 was processed and delivered promptly. Removal of the old jack and install of the new jack took only a few minutes without using additional mounting hardware. I am very pleased .
Richard
7/15/2014
Bought this for my 2011 highlander se. Perfect fit. Easy installation. Good customer service and shipping. I will buy and recommend etrailer to anyone.
Syed
7/15/2014
I was looking for some wobble rollers for my trailer,Just happened to find etrailer.com I felt I got the best price and the service was incredible thought I would be waiting 7 to 10 days to receive my shipment it arrived in 3 days thank you etrailer I would highly recommend etrailer to all my friends for any trailer needs!!
Timothy
7/15/2014
Thanks too Carla, another ahead of schedule delivery of great merchandise.
Wayne
7/15/2014
Fantastic company to do business with. Items as described with prompt shipping.
Albert
7/14/2014
Awesome service and prices. Got a hitch and wire harness for my jeep wrangler for about 1/3 the price a shop was going to install one. And it only took me 25 min to stall both. Loved the videos Etrailer provides too. Made me look like a pro. Steven and Matt were both awesome with helping me find what I needed and getting it ordered. Thanks!!
Gary
7/14/2014
I was very happy with the service I got from Ricky S. With the little info I gave him,he knew just what I needed. He made suggestions to me ,to get me a better product. And saved me money!! Ill do all my business with etrailer from now on. Its a pleasure to work with a company,whos so helpful. They even shipped my order out the same day I put in my order. Thanks Jeff Hosford
Jeff
7/14/2014
The online ordering was a breeze, and recieved a confirmation email the next day. I recieved the order ahead of schedule and was just what I ordered. Thank you
Jerry
7/14/2014
Great Products and VERY PROMPT SERVICE ..... THANKS.
K D
7/14/2014
Knowledgeable salesperson Lexus, fast shipping got my harness 2 days after I called and the online videos are excellent. Tested wiring harness with a tester and all appears good. Had to disassemble the luggage compartment to find the connector to hook harness to but no wire stripping and no guessing. 2012 Subaru Outback. It was a quality experience dealing with you!
Matthew
7/14/2014
Debbie and Carla were of great help in helping me with ing the proper items for a roof rack. In the future, I will use etrailer.com for my car needs. My experience with etrailer was fantastic.
Richard
7/14/2014
I bought a brake controller from your site last year and this year when I got another vehicle I was able to buy the new wire harness and install the same controller in the new vehicle. The staff was very helpful and courteous. I would recommend using this site to anyone needing trailer parts.
Robert
7/14/2014
Etrailer has been great to work with. this is our second order and we will order more stuff as the need arises.
Tex Lawn
7/14/2014
Called with a question about using a brake controller from a sliverado to a ford. Lady informed me that they had a conversion wire kit from chev, to ford. Problem sloved. Bought here before,great people know their products
Chester
7/13/2014
It works like described stops all side to side motion and is a lock
Fredy
7/13/2014
Amazing people and amazing company ty for everything. Londyn was amazing.
Jessica
7/13/2014
good experience Carl went out of his way to make sure the item I bought was shipped in time for my trip. Will update once I have received the e-track spare tire carrier.
Kevin
7/13/2014
I ordered a cushioned ball mount and ball. I received multiple emails communicating the status of my order and even had my shipping upgraded at no additional cost. Great company!
Matt
7/13/2014
George and Nikki in customer service are both excellent and should be recognized.
Orlando
7/13/2014
It was a cinch getting the necessary parts to get my hitch put on here in Albuquerque. Everything went as promised and with great communication with etrailer. I can highly recommend buying from them.
Ronald
7/13/2014
Thanks etrailer for shipping my Thule products fast and free. This is the second time I have dealt with your company. Both times I was happily satisfied with your company.
Allen
7/12/2014
Recently bought a bike rack from etrailer 2 days AFTER I had ordered a hitch from one of the other online hitch companies. 5 days later, my bike rack was delivered...The other company? Well they hadnt even SHIPPED the item yet! After multiple e-mail and phone attempts and no response from the other company that went unanswered, I ended up having to call my bank to have the charges reversed. When I checked out the other guys on the Better Business Bureau site I found that they had 36 complaints filed for the EXACT same problem I had in just the last 4 months!! They took their money then never shipped the item AND I found out that they never had it in stock to begin with!! After having the charges reversed and filing a complaint with the BBB about the other company, I contacted etrailer to see if they had the hitch I needed. I got an almost immediate response that they had it in stock so I ordered it from Etrailer and was notified the VERY NEXT DAY that my hitch had been shipped and was on the way! Dont make the same mistake I did and shop anywhere else online for ANY of your hitch needs. Etrailer is DEFINITELY the place to go if you want a one stop shopping place that provides VERY responsive customer service, FAST shipping and the best prices on the web for all your hitch needs....AND they guarantee it! I actually found a bike rack cheaper shortly after I ordered the one from etrailer and true to their guarantee...was refunded 110 of the difference within 48 hours of notifying them of the other rack I found! They stand behind their guarantee....110!! I DEFINITELY wont shop anywhere else in the future for ANY of my trailering needs! I have them book marked and wont hesitate to do business with them again in the future should the need arise! Thanks Etrailer!
Antony
7/12/2014
Rebecca was resourceful, persistent, and friendly in locating the Replacement 3-Wing, High M8 Hand Knob for Thule Roof Mounted Watersport Carriers. She did a great job, and I appreciate it.
Bill
7/12/2014
Service was amazing. Called me to help with better way to ship... Thanks
Eric
7/12/2014
Smooth and easy transaction, great tutorials and awesome customer service. I will definitely use etrailer again!
Jason
7/12/2014
Every item I ordered arrived today in perfect shape. the cartons took a beating, lol Time will tell about the installation and how well they work. I will update when all is installed and running. Thanks etrailer.com for an on time and complete order.
Lance
7/12/2014
We ordered 15 trailer rollers - lots of rollers but we bought a used trailer with all the rollers messed up. Wow - placed the order in the afternoon and had a call from the order fulfillment team that same evening. They were already processing the order. They called to confirm that we really wanted 15 rollers prior to shipping. Wow - a company who actually processed their orders fast and thoughtfully ! The order was out the door and on its way to us that same evening. GREAT OVER THE TOP SERVICE guys.
Michael
7/12/2014
Was well pleased while they put a hold on my initial order to add three more items to the same shipment. After getting them in they shipped them out within three hours!!!! Now that is what I call great service!!!!
Randy
7/12/2014
Good service, thanks
Robert
7/12/2014
Fast shipping great packaging! Arrived in Ca in 4.5 days thats awesome for free not to mention the Great price on the tokklift 42 extension. Great communication a customer service. As far as how to improve I dont think you can and still have your business make a profit .
Scott
7/12/2014
A easy site to navigate. A fast and easy checkout . Was a fast shipper
Thomas
7/12/2014
The online videos and customer comments with pictures really helped me feel confident that the hitch and bike rack I purchased would work with my car. Delivery was on time. I needed to contact customer support to reschedule delivery due to an unexpected business trip that popped up after I placed my order. Nikki at customer support replied promptly and was able to reschedule the delivery with UPS. I received a confirmation email from Nikki when UPS confirmed the new delivery date. The products work as advertised. Again, the etrailer videos, combined with customer photos of the rack on the same make and model car really let me know exactly what I was buying. The videos are better than most of the information on manufacturers sites because they are very basic this is how it works without any marketing hype. Great experience. Keep it up.
Timothy
7/12/2014
The rubber spool was delivered with lightening speed. Thank you for your ease in ordering, paying, and the delivery of the product.
William
7/12/2014
Zach was a pleasure to speak with. He is very knowledgeable and walked me through my needs to the point os sale. Etrailers is very fortunate to have such an asset as Zach to represent the company. Good customer service is difficult to get these days, however, Zach restored my faith that there are people who still care about a job well done. Thank you Zach.
Alfio
7/11/2014
Customer expectations were exceeded with the product and service that e-trailer provided. I only wish I had an e-trailer logo on the hitch to help spread the word. Nice Job!
Andrew
7/11/2014
Great products at a great price. Reasonable shipping rates. Great staff, friendly and efficient.
Bryan
7/11/2014
GREAT SUPER cant be beat.
Charles
7/11/2014
Fast Shipping and Good product
Diversion
7/11/2014
Great customer service throughout the shipping process. There was a very slight problem item was not in stock and they let me know immediately and got the item to me in the requested time. The notifications were from an actual person with a name, not just a robo email.
Henry
7/11/2014
Ordering was simple, price was right, they immediately advised of shipping date and we received the product on time. Very happy with etrailer experience. DW
Jana
7/11/2014
Fabulous service all the way along from order to arrival. I couldnt believe how fast delivery was. Very pleased with the great service, thank you, etrailer.com and keep up the good work!!
John
7/11/2014
Great service from the person taking the order.
John
7/11/2014
very good service. thank you George for the info.
John
7/11/2014
Quick delivery to Canada. Well designed. Easy to put together. Had to re-drill one hole. I am very pleased with this product.
John David
7/11/2014
Parts were as I ordered . I was amazed how quickly I receives the Items. Had one issue on an item I ordered that was out of stock . Customer service found me another item that would work and shipped to me in 3 days . Thank you Renee K. and Kimberly D. For such great service
Joseph
7/11/2014
No window sticker 4free mobile advertizememt,thank you for the hasle free product,
Michael
7/11/2014
Outstanding service except for one disappointment prior to ordering the 2-bike Swagman Trailhead: I asked for confirmation by email if this unit was satisfactory for my 2014 Lexus, ES 300h, which the hitch sets 11 inches from the pavement. Taking a chance, I ordered based solely on the reviews. Other than being a bit heavy, hopefully, the rack will work. The unit fits nicely and with the curved upward attachment, it should keep from dragging the pavement during incline on the driveway like my old rack did. Easy to install. Quick delivery.
Norman
7/11/2014
I had a question in regards to a electronic brake controller wire adapter as I was trading my vehicle in and wanted to install it in my new truck. Renee was knew all the answers to my questions, my order was filled promptly and delivered on time as promised. I could not ask for better service. Sometimes when you see all positive reviews as I have on this site you wonder if it could be possible to have such good experinces. My answer is yes and I will use them again.
Paul
7/11/2014
Parts arrived on time and communication excellent.
Perry
7/11/2014
THE HITCH ARRIVED IN ABOUT 5 DAYS AFTER I ORDERED IT. INSTALLATION TOOK ONLY ABOUT 30 MIN. I HAD WATCHED SEVERAL OF THE VIDEOS AND WAS ABLE TO AVOID SOMEOF THE LITTLE PROBLEMS SOME OF THE PEOPLE HAD ENCOUNTERED. OVERALL, A VERY GOOD EXPERIENCEHITCH FITS BEAUTIFULLY!.
Robert
7/11/2014
Product was shipped and received faster then expected. Ordering was easy and product was as expected. Thank you
Steve
7/11/2014
Deborah was extremely helpful and fun to talk to! I had fun while shopping for keys..who knew? I will recommend trailer to everyone! I am sure I will be back! I tend to lose a lot of stuff! Thanks for a great shopping experience! Laughs and wonderful service and received my keys just in time for the weekend! Thanks, Chris MacCormick
A Malcolm
7/10/2014
As good as Amazon top of the pack or better!! The girl was very very nice and the order came as predicted. Good job
Alan
7/10/2014
Excellent services
Efigenio
7/10/2014
Every thing went great . Great prices . Easy parts look up. Parts arrived in a timely manner. Easy installation on trans pan and trans cooler that I ordered. Trans temp went from 220 deg down to 180 deg after installing new parts . Thank you very much.
Eric
7/10/2014
Very happy with the order, came as described, and quick since they wernt far from us. I didnt get to use the great costumer service they provide, since my order was correct. My husband has yet to use the equipment, but is happy with it as is. Thank you etrailer, and I would recommend.
Erica
7/10/2014
Never had a better experience anywhere. Folks there go out of their way to get the RIGHT answers for your purchases. Always friendly, and often respond kindly to comments. Thanks for a job exceptionally well done!
Harold
7/10/2014
Selection was easy, lots of choices. Order confirmation was sent, notices of progress e-mailed, and product arrived promptly. Price was reasonable. What more could you ask for?
Harry
7/10/2014
Quality service next day shipping prompt email notifications Will buy from again
James
7/10/2014
Just placed order. were very quick to confirm,ship,and notify me of order and tracking number. very inpressed with web site and personable care. Im hoping shippment and product are as inpressive. so far i would definitely recommend to a friend.
Joe
7/10/2014
On line shopping is easy and your follow up emails on orders is awesome! Also, for any back order items etailer has a rep send a personal email or calls to give updates. Excellent customer service. Thank you!
John
7/10/2014
thanks for the outstanding service
Kenneth
7/10/2014
I found etrailer sort of by accident while searching for a spare tire bike rack. All I can say is I am glad I found this place! They are probably the most responsive online store I have had the pleasure of doing business with! The website has videos which show you exactly how to install what you buy and my Yakima Sparetime Bike Rack, along with two Yakima leveling bars, came within days after ordering them. AND, they matched a lower price I found online and already credited my account!! Great Bike Rack and a Great company, a perfect combo!!
Louis
7/10/2014
Im so happy with the prompt service I received and already referred a friend. He bought a bike rack Monday from you. I already received my order July 9th. Thanks again.
Lourdes
7/10/2014
Easy, easy,easy!! Easy to order. Easy to install, on my 2005 Chevy Colt bolt 2 door coupe. took about 45 minutes to install both the hitch and the light wiring harness. The finished look is also very easy on the eyes , because it is tucked up so close for a hitch its barely noticeable.
Martin
7/10/2014
I have to say that it was a true pleasure to talk and deal with Marcia. She was able to help me immensely in my choosing and purchasing the steering stabilizer system I ordered from you today. I would not hesitate to purchase from you again and again and recommend you to other folks looking for trailer parts and other supplies from the broad range of things you carry. Keep up the good job. Mike Veselik
Michael
7/10/2014
Im impressed! From the website to the ordering process it was a breeze. The website provided a video presentation that was amazing. I know I will review it several more times once I receive and assemble my wheelchair trailer. I only wish I was able to down load and review the assembly insttructions prior to my placing my order. The absolute best part of the order was Karen B who took my order. She was terrific. A professional with knowledge of the product and a sense of humor. She represents the best part of etrailer.com. Email follow-ups as promised, just wonderful.
Nancy E
7/10/2014
Etrailer had what I needed. The price was better than other websites. I got the parts in quickly. They were just what I was looking for.
Nathan
7/10/2014
Ordering on web site was easy. Package arrived the it was scheduled. Thanks.
Phillip
7/10/2014
Mike S.was great to order from and i received my jack in two days from the day I orderd it.
Ray
7/10/2014
Ordered Sunday noon and it arrived at My home in Canada Thursday afternoon. I wish all dealers followed through like this. Great service!
Robert
7/10/2014
Hitch , ball , 20A fuse showed up in two days , Draw bar was not shipped . So I have a hitch with out a draw bar, I called and it will almost be a week before I see the draw bar . Disappointed
Rodney
7/10/2014
Im a long time customer of etrailer.com. Every product I ordered has been a good value. Every order has been a hassle free transaction, shipped quickly and exactly what I expected. No surprise, the trailer coupler I just received met all my expectations! Installed within 20 minutes.
Ronald
7/10/2014
courtueos service followed up with shipping confirmarion by email as he said he would
Roy
7/10/2014
etrailer is a first rate place to buy anything you need for towing your trailer.
Ted
7/10/2014
The parts were delivered in a timely manner everything I needed was there. Everyone I spoke with from etrailer was informative and pleasant made me feel like I was important to their business. There was room for improvement in the directions they were a little vague on some of the component installations. Over all they meet and exceeded all my needs to resolve my wire harness problem.
Victor
7/10/2014
Very knowledgeable, expedient, helpful in directing accuracy to me for my edification. Pleasant, and easy to work with. Thanks for the service, hope all is well that ends well.
Walter R.
7/10/2014
Thank you very much! Order went through and was delived on time with good quality.
Brian
7/9/2014
Dealing with etrailer has been top notch. They have the best pricing around hands down and are very patient and willing to answer the multitude of questions their customers may have. Without a double, would highly recommend this company to anyone.
David
7/9/2014
Grate job to all at etrailer.com - very fast delivery - very nice hitch & very EZ to install .
Dessel
7/9/2014
Initial order for Hidden Hitch 87568 2014 Outback was delivered in an inadequate cardboard shipping box. Massive holes had been ripped in the cardboard allowing hitch to protrude during the 1200 mile journey to my garage. Hitch also was defective bent in that the rear holes were 1 1/2 inches out of alignment bent inward. Etrailer was very helpful in replacing the hitch. The second order was delivered in the same kind of box, but with minor tears nothing like the first box. Second shipped hitch went on with no problems. The etrailer hitch installation video and posted comments were very helpful. As recommended by most of the comments, access holes were drilled from the trunk area and the heat shield was drilled out to clear the hitch bolt. The wiring harness was installed without any problem.
Glenn
7/9/2014
Once the order arrives, I will be able to tell you more. For now, my prior experience with etrailer is what brought me back. Good knowledgeable employees with some nice helpful videos for us who are not as mechanically oriented are welcome. Keep it up. Also, thanks for this opportunity to provide feedback.
James
7/9/2014
Great customer service, best price that I found. Awesome fast shipping. I look forward to more purchases.
Jeff
7/9/2014
Best customer service I have experienced
John
7/9/2014
WOW !! I placed an order around 3 pm on a Monday, my order was on my porch 10 am on Wensday
John
7/9/2014
e trailer was FAST and helpful. They saved me on shipping costs and parts arrived in 2 days as promised. Great customer service!!
Judy
7/9/2014
Julie was very helpful and knowledgeable. ordering went smooth and quick and shipping and tracking information was received promply.
Larry
7/9/2014
product as expected. great shipping
Michael
7/9/2014
The person that handled my call was extremely helpful and professional. I purchased a hitch for the front of my truck. The hitch arrived in two days via standard UPS. It went out the day of my order! Took about 30 minutes to install. If you have to remove tow hooks from the front of your truck as I did, just take it to a garage and have the bolt removed by impact wrench...if your truck is very, you will not get them out by hand. I installed the hitch at home with the use of 2 ton car jack to hold it so I was able to do it alone. Everything was in the package and it went on smoothly. Great product and service!
Michael
7/9/2014
Impressive! I will definitely do business with you again. You guys are great, ease of ordering, timely shipping, and the products are just what I expected. Thank you!!
Ralph
7/9/2014
One word : IMPRESSED . no thats not it : AWESOME thats more like it . I put my order in for a Huskey 4500 lbs electric jack on Sunday July the 6th . A holiday weekend . Fully expecting them not to see it until Monday or Tuesday . conformation email then a shipped email by 8:30 pm Sunday night . Delivered by Wednesday afternoon and installed same day in 20 minutes . Thanks George J .
Randal
7/9/2014
Item as siad, super fast shipping, good email updates, would buy from again. Thanks George
Rick
7/9/2014
Awesome service! I was looking for an obscure part for my Thule bike rack - Gina spent time with me chasing it down and making sure it was the right part. She made sure the order was filled the same day so I could have it in time for the weekend and followed up with a phone call to let me know it shipped. Great pricing and terrific service - thanks
Robert
7/9/2014
Excellent service. Received the parts I ordered 2 days ahead of promised delivery.
Robert
7/9/2014
Lights were exactly as described and arrived two days earlier than promised. Very happy.
Stephen
7/9/2014
Service was wonderful! I will recommend your site to everyone!
Theresa
7/9/2014
Great values, easy to use website , quality products
Timothy
7/9/2014
Great shipping service - I found exactly what I needed and had it within a week. At a great price, too!
Vicki
7/9/2014
Awesome experience! Pat was super nice on the phone, found my part and received it in the mail the next day!
William
7/9/2014
Very good service. My order was filled right away and they sent an email letting me know this.
Andrew
7/8/2014
They were extremely knowledgeable and friendly about the products. We were under a time crunch to receive our order, and she reassured me that it would be here in plenty of time. We look forward to doing business again.
Brad
7/8/2014
First tried to order online. Not successful. almost did not order. called customer service. Glad I did everything went very smooth. Very Professional. I hope our customer support functions as well.
Dennis
7/8/2014
Ordered trailer tires for our 1990s Skamper 240C popup. Followed etrailers advice on size, for a 20.5 X 8.0/10 order a 205-65/10 and they fit! I needed them with the rims as the old ones were very rusty. etrailer part number AM3H410. Thanks for the quick shipping. I ordered on a Weds and received them on Monday, with a three day holiday weekend in between. I paid for the three to five day express shipping $7.49. Very Satisfied.
Don
7/8/2014
E-trailer rocks! This is the second hitch and wiring harness I have bought for two different minivans. The website is incredibly user friendly and efficient. I was able to find exactly what I needed in seconds and the prices were less than half the cost of a local purchase and installation. The videos make it very clear how even a novice do-it-your-selfer like me can install the equipment. I called for clarification on a part, and waited only a couple of minutes for a service agent, who ended up being extremely informative, helpful and friendly. What a contrast to most service departments of on-line companies. Katie D took my order and had it shipped within hours. For the items and equipment E-Trailer sells, I would never, EVER go anywhere else. Thanks Katie and E-T!
Douglas
7/8/2014
Great Service and advice. Anna was very helpful.
Jacob
7/8/2014
The website was easy to navigate and the customer service was excellent.
Jay
7/8/2014
Excited!!!!
John
7/8/2014
Excellent. Arrived quickly, exactly what I ordered, perfect fit, had it installed in 15 minutes.
Ken
7/8/2014
George J. Has been GREAT at keeping me informed on my order. Price seems good and I am anxiously awaiting my bike rack. I am happy to see you use UPS, I have had good experiences with them and a great driver in my area.
Ken
7/8/2014
Quick fast service. would buy from them again.
Ken
7/8/2014
I have just received my base-plate, tow bar, and lighting kit. I would like to commend etrailer on their customer service. I received several phone calls and emails keeping me informed of the progress of my order and the shipping status. Thanks for your communication and all of the helpful information on using and installing the products. I highly recommend this company.
Kenneth
7/8/2014
I think E trailers phone support and ordering dept. along with their online help is fantastic!! I have had the pleasure a few times of finding a solution to a problem and they are allways very helpfull in answering or getting the right items to fill your needs. Items are shipped promptly or if special ordering is needed they let you know whats going on with follow up on your shipment . Once again Thank you E trailer. UPDATE I think E trailer has been a top notch company !! Any questions or information I have needed they have provided . All orders have been followed up on to keep me up to date. Special THANKS to Renee she has been very helpfull in taking care of my special towing needs . Thank you E Trailer.
Larry
7/8/2014
First online order with etrailer and it was very simple, easy and quick to do. Stuff was shipped promptly and arrived as ordered. I lost keys to new hitch deadbolt and etrailer was very gracious in helping get replacements very quickly. Patrick, George and Rebecca were great! Thanks and I would strongly recommend etrailer to a friend and will buy from them again.
Michael
7/8/2014
Very good service, received on time
Mike
7/8/2014
So far, all I know is that my credit card has been billed for the trailer wiring kit. I am looking forward to getting the Plug n Play kit as it is more user friendly and less chance of error or damage than the Splice or wire connectors type kit. Also when I went to the order tracking site, I could not access it. Regardless of that, I am confident that it is slowly making its way to me as I chose the least expensive method of shipping by surface mail. The cost was very competitive and I am looking forward to getting it and installing it as I have watched the U -Tube installation video which is very well done and a few years ago I installed a trailer light kit on a 99 Windstar which is quite similar. I almost went for the micro relays and fuses to power up the connector near the spare tire, which appears to be a reasonable option. From my experience so far, I would recommend etrailer.com
Reg
7/8/2014
What a surprise. The web site works great, the items I ordered were in stock and shipped within 24 hours, and the price was better then I could find on the street. No question about it I will be using etrailer again.
Rich
7/8/2014
Another great product and sales experience with etrailer, the cargo carrier is great and the service was terrific. Thanks etrailer for the low prices and great service.
Ronald
7/8/2014
Very helpful- informative and polite.
Steven R
7/8/2014
fast friendly installed already
Chris
7/7/2014
This was some of the easiest company to deal with. I called and asked to return an item and buy a different one there was no problem at all. My new one is already shipped same day.
Dan
7/7/2014
I have ordered a lot of trailer related parts and pieces over the years and have always had Fantastic Awesome Service and fast shipping, always had my questions answered in a very timely manner. Thanks again, keep up the great service
Jerry
7/7/2014
This was my first experience with etrailer and it was completely satisfactory. My bike rack arrived in time for the holiday weekend as promised. The product was well constructed as noted in the online commentary. Etrailer even split my shipment so that I could receive the bike rack before the holiday until the extra parts I ordered could be acquired. Thanks for majoring in great customer service.
Joe
7/7/2014
Your site has reasonable prices and incredible personal service. The website is easy to search and I always find what I need.
Karen
7/7/2014
The lady i talked to was helpful and very nice if products are as good will be recommended it to my friends
Kathy
7/7/2014
Very happy with customer service lady I talked with for my order,
Kirk
7/7/2014
Got what I ordered....arrived when they said it would...all is well and would order again
Michael
7/7/2014
Quick Shipping. Was what I ordered.
Nathan
7/7/2014
knowledgable service person Bill,smooth transaction very pleased.Was going to purchase these tires at camper world but was passed around 5 times and on hold for ten minutes so Ihung up and purchased them on etrailer.com thank you
Paul
7/7/2014
I had very good service from my phone rep. He was very polite and he went beyond his regular duties in my eyes and helped me out on my trailer fender and has made sure I receive my fender before I go on vacation. Thank you Zach he is a very good employee. I run a company and would like to have more of him working for me. Thank you
Robert
7/7/2014
I think this co. Is a great help to us do it yourselfers, quick ship, good product.great price. Bingo!
Erick
7/6/2014
I easily found what I needed on the website and went through the fast process of purchasing what I wanted. I received immediate feedback and my order within the week. This is the second time I have ordered from etrailer.com and have been very satisfied each time.
Marsha
7/6/2014
I ordered 4 completely assembled electric brake backing plate assemblies Arrived in PA within 2 1/2 days. One of the brake adjusters had fallen out during shipping, easy fix, no problem. I could not be more satisfied with the product, the price or the assistance this company afforded me. I will certainly purchase from them in the future.
Michael
7/6/2014
Watching the video turned out to be worth the 10 min.The installation by myself on my back on the ground only took about 30 to 40 min.
Pete
7/6/2014
PROMPT SHIPMENT.........AND GOOD SELECTION
Peter
7/6/2014
Assuming the handle for my boat trailer winch actually arrives, which I firmly believe it will, the service today on Sunday was comprehensive, extremely prompt and precise. All of this for a purchase of $14.33. Deborah of your firm on the phone today was efficient yet friendly, a combination rarely found with online purchases. Within minutes of talking to her, the confirmation email was received in the follow-up thereafter through the tracking email was accomplished within five hours of the order. All on the weekend when the good citizens of the Show Me State combine their diligence with friendliness. Congrats to etrailer.com for being the first online purchase in three weeks where I did not have to threaten legal action to gain responses.
Richard
7/6/2014
It has been a real pleasure doing business with you. I first ordered the product from another company. When I checked the tracking it said check back in 24 hours. After a week I called and was informed there would be a month delay in shipping. I canceled the order. Next I ordered from another company but they kept telling me my address did not exist. Then I found your site. After ordering the product there was a delay in delivery and I received a phone call from a real person to explain the reason. I was very impressed. I have now received my order and am pleased with my dealing with you and I will definitely tell my friends about your site.
Stephen
7/6/2014
We had shipping damage but a new one was sent the same day. Very good service. Thank You
Terry
7/6/2014
Great experience, fast shipping
Bob
7/5/2014
I had a trip planned for the 4th of July. A week before the trip I ordered a new connector for my tow vehicle online. The next day I called just to check on the order to make sure I had selected the right form of shipping so I would receive the item on time. I spoke with Erika. She was so helpful. She explained that he item I had selected would not be available in time to ship meet my deadline, but then she searched etrailer inventory and found an identical part that was $40 cheaper. She made sure my whole order would be delivered to me by the 3rd and saved me $40. I received my items, they are worked perfectly, and my trip is going perfectly. Thanks etrailer and thanks Erika. Also. After I had spoken to Erika, I received another call from e trailer to discuss my order and the status of the other part, so they would have caught the issue even if I had not called myself. Great customer service.
Dennism
7/5/2014
The merchandise choices were plentiful. I received a confirmation email within a few minutes of my order with an email the following day that my item had been shipped. This was a great experience and Ill use the site again, unless the merchandise turns out to be inferior. Thank you.
Eugene
7/5/2014
We received our order a lot quicker than what we expected..3 days! The process was very easy and they kept us informed of receiving our order and when it was shipped. We used our ordered parts to build a trailer...4x10..to pull behind our Ford Transit Connect. We will definitely do business with etrailer.com again in the future! Thank you for your quality products!
Harley
7/5/2014
Hey real happy with your prices and fast shipping, love the tracking system. Im restoring a 1985 Tioga 26 and need a lot of parts and service work. Will use you as much as possible untill finishished. Will pass the word to help you grow. Only wish you had more to sell, I need the big items also. Wife is Janet and we use her credit card for purchases on line for better security. Need hot water heater, refrigerator, and other big ticket items. Will check you first before ordering elsewhere. Thanks, Bill Hower
Janet
7/5/2014
Easy order, on time delivery, knowledgeable sales representative and great followup!
Jim
7/5/2014
Everything is just as advertised. The products are great and I always know when to expect delivery. I have several trailers and they have products for each type. I would recommend and have recommended them to friends. Great company. Great service.
Katherine
7/5/2014
It was extremely easy finding the parts and size for my little boat trailer . No hassles or problems got the right part on first time in a matter of a few days and I love the way it makes my boat look just sitting in my driveway !! I would definitely be making other orders as well as highly recommending you guys to friends as well . Many thanks , Mike Van Hoogmoed
Michael
7/5/2014
Purchased a trailer wiring harness for my Outback. Was shipped promptly and arrived as scheduled. Thanks to the instructions @ etrailer.com, the wiring plugged in and was installed in minutes! Excellent product and service!
Preston
7/5/2014
E-trailer.com had the ATV hitch I needed and the customer service help was great and they verified my order fit my Honda Rancher. The order process was smooth and my order was shipped same day!!! Thanks ETrailer.
Robert
7/5/2014
I ordered one day and the order was processed and sent UPS the next day. You cant have a problem with that kind of results.
Robert
7/5/2014
Items as described, and fast shipping.m
Rolando
7/5/2014
Extremely helpful information. Easy ordering process. Prompt delivery. Great, quality products. What more could you ask for?
Thomas
7/5/2014
I,m glad I run across etrailer.com. Ive ordered a few items and received them quick and great price. Highly Recommended
Vickie
7/5/2014
Very very fast shipping to Canada, thank you
Alain
7/4/2014
This was one of the easiest purchases I have ever made online and all customer service reps were great. Got the hitch the next day and had it installed in 30 minutes thanks to the great videos posted. I would highly recommend etrailer instead of paying high prices to have hitch installed at retail store.
Alexander
7/4/2014
My order was completed in less than 5 minutes. The price was good and the shipping was free. I hope the installation will go as smoothly as the transaction did.
Bill
7/4/2014
First one arrived damaged. Called etrailer and they sent a replacement which arrived in perfect condition the next day. Fits and works great on our 2013 Ford Super Duty.
Frederick
7/4/2014
Ordering was easy and shipping was fast, however the product quality control was not good. The camper stairs purchased are a quality product but the mounting bracket was manufactured 3/8 narrower than necessary for proper assembly to the stair unit.
John
7/4/2014
The tire and rim was, as I expected. Good product and price. Fast delivery I purchased them for my Bunkhouse motorcycle camper. perfect match.
Jonathan
7/4/2014
My order shipped the same day it was ordered on line. Thank you for the GREAT service trailer!!
Lee
7/4/2014
Ordering was easy. Shipping free and complete. Installation was made even more simple with the posting of this controller install by etrailer on YouTube. This is the way to do business and to help us DIYers
Robert
7/4/2014
Got item fast and it was just what I was looking for. Highly recommended company.
Ron
7/4/2014
My experience with etrailer was very positive and I would recommend them anytime. Your prices are very competive along with good customer service.
Ron
7/4/2014
The brake system got here really fast and everything was as ordered correctly.
Shirley
7/4/2014
Excellent!
Willliam
7/4/2014
POLITE SERVICE, CORRECT PARTS ARRIVED OK IN REASONABLE TIME. USED YOU TWICE NOW AND WILL BE USING YOU AGAIN, PRICES OK AND GOODS DO THE JOB,
Barry
7/3/2014
I had a wonderful experience with my purchase from etrailer. The part I need was easily found on the website and shipping was fast. I will deffinitely use etrailer again.
Danny
7/3/2014
Rebecca was a big help with the order. I received the order yesterday and thanks to Rebecca and her patience it turned out great.
David
7/3/2014
very efficient and helpful went out of their way to help me..thanks to Pat C
Hugo
7/3/2014
The trailer tow mirrors that I purchased from etrailer.com are fantastic - excellent price, excellent quality, excellent service.
Ladina
7/3/2014
ordered , and 2 days later I had the order. Great service.
Maurice
7/3/2014
The web site very easy to navigate,found what I needed and a video to show step by step instructions.Ordering was easy,got e- mail and confirmation and tracking number,order came and everything was there.very pleased10,s all the wayThank you
Richard
7/3/2014
Nikki was excellent. She is very ez to talk to and really helpful with my order! Couldnt have been better!
Robert
7/3/2014
Very Impressed ! Ordered tail light assembly Sunday p.m. , received them Wednesday by noon , also received e-mail to confirm order and shipping updates from an individual with phone number for questions or problems, seem to be very customer service driven, will use again.
Ted
7/3/2014
I am impressed! I ordered the item this afternoon and did not expect it to go out, due to the holiday tomorrow. I received a call from the company checking to be sure UPS would deliver here and I joked that I hoped it would go out today. Just got the word that it is on its way! I will definitely buy from etrailer in the future and will definitely tell my friends. UPDATE: We are so very pleased with the product and the service. We appreciated the follow up received from the customer service folks too. The item arrived so quickly and the price was great. With the free shipping it was way better than anywhere else! We will shop with you again!
Thomas
7/3/2014
Very impressed with service and website set up.
Alan
7/2/2014
Karen was extremely patient and helpful in locating the exact replacement that I needed.
Alban
7/2/2014
Great! Really enjoyed my experience. Youre prices are lower than competitors, and the customer service cant be beat! Keep up the good work, etrailer, Ill be a repeat customer -
Alex
7/2/2014
HAD WHAT I NEEDED AT A GREAT PRICE AND FAST SHIPPING!!!!
Brad
7/2/2014
It was easy to navigate the website and find the lights that I needed. The ordering process was simple and etrailer.com has a great communication system which let me know immediately the status of my order. The order was filled and shipped the same day and arrived in the time frame that they estimated.
Christopher
7/2/2014
I ordered some trailer rollers for my shorelandr from etrailer, I did not notice my computer not update the qty correctly so when I completed the order and noticed it I had to give them a call. I talked with Renee and she could not have been more helpful, she canceled my incorrect order and re-entered all of my info in minutes. Great customer service, I received the correct qty in only two days and they were just what I expected. Very good quality, at a great price. I would not hesitate to order form etrailer again. Thanks for the fast turnaround and Thanks to Renee for the help... Dan
Dan
7/2/2014
I love my bike rack !! I also was so happy with the service I received as well as the fact that I got follow up e-mails and also Scott B wrote to let me know that instead of 5-7 days for delivery it would be here in 3-5 days at no extra cost. I am thrilled with the service and will for sure recommend to friends.
Donna
7/2/2014
This is the fastest I have EVER received any item I have ordered. And with FREE shipping. Not any kind of a complaint here.
Doug
7/2/2014
Great Company! Best price I could find, and the shipping was fast!
Drake
7/2/2014
Appears to be a good product. I ve installed it but havent towed with it yet. Satisfied so far. Thank you. Gary.
Gary
7/2/2014
Great product, good price, great service, quick delivery.
Jack
7/2/2014
I was really impressed with the ease of finding the items I needed and the ordering process. Most of all, I was blown away with the promptness of the delivery and being able to track it. Thanks!
James C.
7/2/2014
Stromberg repair kit came yesterday afternoon, so spent the day working on replacing the gears. Thought the problem was the lead leg but found the gears were stripped on the slave leg. No problem at all, kit contained everything but the shaft, and there was nothing wrong with the old slave shaft. Installed and working great. From order to finished trailer four days!!!!
Jim
7/2/2014
Im impressed and very pleased with the prompt and professional response of the etrailer.com team. Nicely done! and thanks for your help,
John
7/2/2014
Nikki was great to work with me until we were certain I was getting what I needed.
Kent
7/2/2014
Absolutely loved my experience dealing with this company. Excellent communication, fast shipping and super shipping rates. Will use this site for all of my rv needs. AAAAAAAAA
Kim
7/2/2014
Fantanstic service. Exceptionally knolwedgeable and professional staff. Very polite and pleasant to do business with. Would not hesitate to call them again.
Marvin
7/2/2014
All I can say is Wow!!! Extremely fast shipping, it was very surprising to receive my purchase so quickly. Will definitely recommend this company for future business.
Melissa
7/2/2014
I have to say that doing business with etrailer is very refreshing in this day and age! They are very professional all the way through ordering, packaging, & shipping. The products they have NV 2 bike rack & dual hitch receiver are AAA. They dont scimp with the packaging either. They also delivered on the target date that was originally given. Glad to see an U.S. company doing business like it used to be! You cant go wrong here!
Orman
7/2/2014
Very helpful & friendly sales rep. Glad I found your store.
Robert
7/2/2014
Part what I needed. Delivered ahead of expected. Already installed. Thanks for your good service.
Ronald
7/2/2014
Excellent customer service. Got exactly what I was looking for sooner than originally promised. Would definitely do business with again
Steve
7/2/2014
Ordering from the site was easy and turnaround to ship the item was quick.
Timothy
7/2/2014
Im very happy with the service. Received items sooner than I expected. It took a little more work to install them because the coils were more compressed together than normal. Had to remove both tires and bottom side of the shack absorbers, but it was worth the extra effort, now the van is running like when i first got it. Thank you
Alberto
7/1/2014
lights are great and bright!
Anne
7/1/2014
Great rack as it accommodates my recumbent very well. Assembled easily and is secure with optional hitch lock.
Antony
7/1/2014
Excellent - Regina was patient with my many questions, to each of which she provided complete answers. Shop at and recommend e-Trailer.com - you bet. Well done.
Bill
7/1/2014
This is the first time I have made a purchase through Etrailer. My experience thus far has been very good. I am waiting on delivery of a trailer hitch and wiring harness. It appears that I am due for delivery by 7/2/14. I have found that Etrailers is a good sight to go to too gather installation and other various instructions on how to do things.
Brian
7/1/2014
Unbelievable service! I cannot believe how fast I received my hitch. Thank you for the hitch and now I can take my boat fishing!! I will recommend your bussiness to everyone I know. Chris
Christopher
7/1/2014
Good company to deal with. Order placed and received emails for order confirmation and status on shipping. Second order Ive placed with Etrailer and have been happy with quality of product and customer service.
Edward
7/1/2014
My experience with Anna was excellent. Very friendly and professional. You dont find this kind of excellent service every day. Thanks Anna.
John
7/1/2014
Katie D was very knowledgeable, and worked hard to make sure I got the correct part for my application. Same great service I always get from etrailer.com.
Joseph
7/1/2014
I have had a great shopping experience with etrailer. I ordered my hitch via the telephone and the sales person was very helpful and friendly. The hitch arrived on time and was easy to install. I will be shopping from etrailer again in the future.
Justin
7/1/2014
Ordering was easy and the response is great.
Nestor
7/1/2014
numero uno
Nick
7/1/2014
The Draw-Tite hitch installed just fine. It was shipped in a sturdy cardboard box and it arrived with no scratches and no dings that could cause screw hole misalignment.
Philip
7/1/2014
Excelent service, fast delivery, great prices.
Remi
7/1/2014
The site was easy to navigate and they had exactly the product I wanted at a great price.
Robert
7/1/2014
Amazingly fast response to order and incredible personal responsibility taken at the individual level.
Roger
7/1/2014
Great products and really good prices. My items were shipped quickly and exactly as described. I will definitely use etrailer again
Stephen
7/1/2014
I placed an order with etrailer.com to find that there would be a delay in my express order due to unforeseen circumstances. Within hours I recieved an email advising me of this issue and given a list of alternate products close to my original order to choose from which, I chose to do. I was instructed within the email to contact Dana a representative of the company who was more then helpful with my new choice of the alternative product. Dana advised me that she would be watching my order closely and in fact she did just that. There was nothing but absolute informative professionalism from this representative Dana.
Stephen
7/1/2014
Good product. Works great and arrived on time. :
Todd
7/1/2014
This was my first experience with etrailer and I was very pleased. I spoke to Jan L who was very helpful. I was looking for a particular combination of wire connector adapters that I was having trouble finding on your website. Jan not only checked stock, but contacted a technician and even called the company who makes the parts I needed. With her help, a solution was found. Thank you!
Tom
7/1/2014
etrailer has the most comprehensive ion of towing essentials and accessories of any place I have seen on the web. The detailed instruciton videos specific to the make and model of your vehicle are invaluable in making the installation of new equipment a breeze. I have made several purchases through etrailer and have never been disappointed with the service or products. I also appreciate being assigned a customer service rep with the order confirmation email. Providing a specific point of contact makes it easy to get any additional info that I might need about the status of my order.
Trevor
7/1/2014
The individual who assisted me was very helpful knowlegable and helped me order what I needed. I have been very pleased with my experience.
Valmond
7/1/2014
repeat customer, very satisfied Nikki R. and Kimberly D. personally ensured that my order arrived as expected. Highly recommend.
Walter
7/1/2014
Oustanding customer service! Very knowledgeable, courteous without fault! etrailer should be proud of their people! Thanks to Cathy T. ! Shipping ? Extremely fast, ordered one day, received the next. Couldn’t believe it! Overall experience was as good as it can get!!
Wayne
7/1/2014
Katie d was very helpful... Thanks
Chris
6/30/2014
Very Happy With Service.Received The Part I Ordered In Less Than A Week
Dennis
6/30/2014
good website product video was a nice touch. I had to export the lights out of the united States and no paperwork was supplied with the package. Had to print it off my e-mail.
Donald
6/30/2014
I was very happy with the service. First of all, thank you for having someone who speaks english answer the phone. Nik was very courteous and knowledgeable about your products. He quickly found what I was looking for and placing the order was a good experience. I don’t have any suggestions for how to improve. The service was very good.
Eugene
6/30/2014
I am so far very impressed with etrailer. The site was very easy to navigate around and as soon as I placed my order a confirmation email was sent to me with a phone number and name. Said if I had any problems or questions to call I think his name is George J. I ordered late in the evening on Friday and by Saturday morning I had a shipping confirmation with tracking information. Once I have the hitch installed I will post again.
Gary
6/30/2014
Very good customer service. I got an order confirmation, saying that my order has been received and will be shipped in 24-48. After 48 hours, I still got no confirmation that it had been shipped so I emailed them, and shortly after, maybe am hour or 2 later, I got an email back saying they will personally watch my order, and ensure that it will be shipped. Only a few hours later I got an email saying it will be shipped, in the next 2 days it should be here. I was ensured this is not normal behavior of etrailer and that their shipping department was backed up. I got very good customer service, with quick responses and was very happy with everything.
Glenn P
6/30/2014
Great service knowledge andprice
Jami
6/30/2014
Great price and excellent service, what more could you ask for.
Jim
6/30/2014
Have used etrailer a number of times and have always been very satisified. Communication is excellent!
John
6/30/2014
This is my second purchase from etrailer. The service is outstanding! Thank you for the great selection and low prices. I will look forward to future purchases from etrailer.
John
6/30/2014
E Trailer was very professional in doing business with me. They kept me informed on the shipping date and tracking of my purchase. My RV vent lid came well packaged and undamaged. thank you E Trailer.
Kent
6/30/2014
Great service
Kirk
6/30/2014
They were very helpful, had my parts in 2 days.Trailer is back on the road.
Lonnie
6/30/2014
Found the product I was looking for on their web site at a price lower than any of their competitors. Called their 800 # to order. Helpful and very easy to deal with.
Phil
6/30/2014
Very happy with the service! The website is easy to navigate, you have the manufacturers product number listed making it even easier to confirm the correct replacement part and the email confirmations were nice to keep me informed of the order status. I wish the company I work for had a similar website!
Rachel
6/30/2014
Outstanding customer service from Katie d. She deserves a raise she is wonderful.
Robert
6/30/2014
Outstanding. User friendly web site, good communications, FAST SHIP. Even send the correct item unlike some others.
Robert
6/30/2014
The price was right, the service was surprisingly quick. The item was just as I had anticipated.
Robert
6/30/2014
Completely satisfied with the service I received from the folks at etrailer.Great company.
Ross
6/30/2014
Etrailer.com did a great job for me. I was trying to find a replacement for the 7-way bumper trailer outlet for my 2002 Ford F250. The first outlet would have fit, but there was damage in the last foot of the factory wiring harness I had to connect to. After several emails with Julie H. in customer service, Etrailer did the research necessary to find an alternate outlet that had the correct factory harness plug and provided new wiring back the the rail of the truck bed. Now Ive mounted this one on the tailgate post instead of the bumper which will protect it from the damage that ruined the original. Thank you again Julie!
Sandra
6/30/2014
Shipping was quick and accurate. I had viewed the installation video and when I got the Anti Rattle W/lock , it was a breeze to install. Wife questioned its use, I rattled her Outbacks Ballmount, then tried to rattle it afterwards, No Rattle. Great service and Great product.
Sandra
6/30/2014
Ive purchased at least five hitches through Etrailer.com and continue to get the correct product and excellent customer service. The web site is user friendly and extremely detailed with options, photos, and installation instructions. Thank you for the great pricing as well.
Tim
6/30/2014
Hitch arrived in a timely fashion, was properly packed and protected, and easy to install. Came with necessary hardware and directions. Completely satisfied.
Troy
6/30/2014
Absolutely my best ever online shopping experience. My first contact was for information on availability and shipping cost of a productreplacement arms for a Swagman bike rack. I was pleasantly surprised to receive this info within a couple of hours along with the link to initiate my order. Upon ordering, the order confirmationand order processed email came immediatelya couple of minutes after my order along with a link for tracking my order. The price of the item plus shipping quoted on my order form was exactly what I paid without any surprises. The quick responses by the etrailer personnel instilled confidence in me as an online shopper. Awesome shopping experience.
Vincent
6/30/2014
Prompt attention to all aspects of order and shipping. Will use your on line services again. Thank you!
Charles
6/29/2014
Called with questions, got immediate and great information from the first person I spoke with, and he was very knowledgeable about the product. He helped me place my order, and I went for expedited shipping because I needed it by the weekend. I got it right when I expected to, everything was packaged well, and all the products were just as I expected and hoped. VERY PLEASED!
Christopher
6/29/2014
Great customer service and very fast shipping deffinatly would recommend doing business with etrailer.
David
6/29/2014
I can only give a glowing report about Juanita. She was absolutely awesome. Through her work and help she found a better deal for an equal product. Saved me about $23.00. Very much appreciated. She saved me even more as through her research she discovered another product I was going to order would not work on my pickup. Now thats service above and beyond. A total pleasure working with her and etrailer. Highly recommendable.
Ernie
6/29/2014
Your ordering system is great. The e-mail follow up is much appreciated. Upon arrival of the products I will send you an evaluation that you may use in advertising since I am sure it will be positive. Have a Great Day! Jim McDonald
Jim
6/29/2014
The best prices around. Shipping is outstanding. Will buy all needed items from etrailer.com from now on.
Jimmy
6/29/2014
helpful and very friendly people to deal with over the phone.they also had the right parts and was not afraid to look up other items for me and find out the technical info. thank you so much. Kelly moore. kennwick,wa ps, I have already recommended you to others.
Kelly
6/29/2014
the fenders were as they were described and came in quick and timely manner
Kevin
6/29/2014
Amazing customer service. Very easy to communicate with and extremely friendly.
Kyley
6/29/2014
Man you guys have great service. I wish you the best and God bless... Max
Marel
6/29/2014
Hi, I found the staff at e trailer incredible. Right from the time my order was completed I was notified that order was being processed, shortly after I was notified that the product was shipped & on its way along with tracking #. Keep it up .....u guys rock.
Merv
6/29/2014
Excellent service by Ben. Ive now worked with 3 of your associates and I am impressed with their knowledge of the products I need. Equally impressive is their customer first attitude. Carla, Kelly, and Ben were excellent
Michael
6/29/2014
The floor mats arrived on time and in perfect condition. Installed easily without any problem. etrailers customer service was really helpful when I called to ask the status of my order. A great experience overall.
Andre
6/28/2014
these guys are great good to work with very user friendly
Barry
6/28/2014
Order was shipped quickly with everything I ordered correct.Very satisfied with etrailors service and their commitment to their customers.Will definitely use again when the need for any of their products arise
Benny
6/28/2014
I purchased a Yakima QuickBack 2 Bike Trunk Mounted Rack this week from etrailer.com...what a great experience, I went from not being able to find a Bike Rack that would fit my 2010 Dodge Avenger with a spoiler to one question to etrailer and a fast and knowledgeable response from Amanda.I ordered it and they upgraded my free shipping and I got it in three days, perfect fit and super easy installation. I will recommend and buy again from etrailer.com. Thanks to everyone..job well done.
Douglas
6/28/2014
Etrailer.com always has the trailer part you need. Never had a bad experience and I have purchased a lot of stuff from them. You can buy with confidence.
John
6/28/2014
This is an excellent internet company. Website is great, prices seem to be great, and delivery of product was prompt. Big thumbs up, and we will be buying most of our trailer supplies from etrailer.com. Plus, they take the time to answer questions, and you can review previous questions and discussions on the website.
Mark
6/28/2014
the part I ordered a dome cover came in a timely manor had installation instructions and fit properly. the supplier etrailer personally contacted me to insure that I received the item something you just do not see much of these days talking to a real person. A personal note be sure you read carefully item discription before ordering a we sometimes get in a hurry and order wrong part our own fault not the suppliers long story short great transaction five stars
Nathan
6/28/2014
I found what I was looking for via a web search which led to your website, but my initial foray into the site was a bit confusing. I was looking for truck stake pocket covers, and the first set I ordered fit a ford box, not a chevy. I didnt find out there were different sizes until I received my original order that included a picture of all the sizes. I have now ordered a proper size for my truck, but have a set that does me no good. The ordering process was easy, both times however.
Robert
6/28/2014
good price,fast shipping,very pleased.
Adam
6/27/2014
Very pleased. We had appreciated updates from etrailer concerning the shipping of our ordered product. That was a nice personal touch.
Craig
6/27/2014
The best customer service I have dealt with. Spoke with a Ricky who helped me with an order and he went above and beyond to have my order processed and shipped while on the phone. Thank you Ricky !
Greg
6/27/2014
I have purchased several items over the years, roof rack, tie down for it, tow bar, and bike rack. Always good, fast service and very good products for the money!
Jack
6/27/2014
I received the order as promised . Everthing is in order and will gladly recommend etrailer.com. Thank you for the prompt delivery.
Joseph
6/27/2014
Your website is user friendly, and your communication about order confirmation and status is great.
Ken
6/27/2014
This was my 2nd order with etrailer.com. I can honestly say this is the best experience I have ever had with anyone when it comes to online shipping. The products and the way my order was expedited were incredible. Their communication skill level is 2nd to none. There will be a 3rd order in the future for sure. Thanks for everyones diligence to taking care of people...Kenny Graham, Hutchinson, KS
Kenneth
6/27/2014
They have a large inventory and their website is easy to use and get around on
Kevin
6/27/2014
Great experience. Product was very well packaged and all required hardware securely attached to hitch. Also with clear instructions which made Installation a breeze. Thank you etrailer!!! I would definitely recommend you to all my friends
Leandro
6/27/2014
fast and efficient shipping. product is just as described
Leroy
6/27/2014
Easy ordering online, quick shipping, arrived on time & parts look great. Would order again when needed.
Michael
6/27/2014
I really appreciated all the information that helped me make an educated decision. I sure wish there were more companies like yours.
Michael
6/27/2014
This is my first time using etrailer.com and I am very pleased. I received confirmation of shipping quickly and my order actually arrived early! The price cant be beat. I would highly recommend this site!
Nancy
6/27/2014
GREAT PRODUCT AND QUICK SHIPPING. VERY SATISFIED.
Richard
6/27/2014
I have ordered at least a half a dozen times from E-Trailer with nothing but good results, as far as customer service, shipment on time, and never a damaged part. Every order arrived on time and packaged very well. I have recommended E-Trailer to my neighbor, and people I work with and would not hesitate to order again. Thanks E-Trailer for running a good business, Rick C.
Richard
6/27/2014
This was a totally painless transaction. My items shipped almost immediately and arrived exactly as represented. I will deal with eTrailer any time my needs require their products.
Richard
6/27/2014
Purchased a platform bike carrier as my old one would not work with one of the new style ladies bikes. Took 15 minutes to put it together. have been driving around all day with the 2 bikes on the back before our trip to the smokies. It works a charm and is so easy to load and unload.
Robert
6/27/2014
on quebec canada thanks for your excellent service and fast shipping fit werry well on my BMW 328
Stephane
6/27/2014
Fast shipping, always a good, reliable product.
Blaine
6/26/2014
My order arrived on time it has to be installed, The parts looks good. I hope the installation goes as easy as the ordering. thank you Clive
Clize
6/26/2014
Website very friendly and easy to use. Excellent service. Excellent product from you
Daniel
6/26/2014
Couldnt have been any easier. Great hitch, great company. Will definitely use etrailer.com again.
Don
6/26/2014
Shipped very quickly. Havent attempted putting it together yet…
Ellen
6/26/2014
This is by far the best shopping experience Ive had in my life. Customer service was second to none, everyone is very friendly and helpful. Ive had several different customer service representative, and each and everyone is always on top of their game and knows what theyre talking about. The Curtis Hitch fits my car perfectly. Reasonable price, and definitely quick shipment.
Jack
6/26/2014
very good price and delivery
James
6/26/2014
Shipping was super fast company was the best company on notifications. i got confirmations on order received, shipping status, and if i have any issues contact them directly via email or phone. great company and great product!!!
Jason
6/26/2014
Great experience good price fast delivery would definitely use again
Joe
6/26/2014
Received packaged as stated.
John
6/26/2014
Ive ordered from etrailer before and was always pleased with the service I received and the quality of the products offered. Will continue to be a customer when looking for accessories for my truck.
Kenneth
6/26/2014
Fast shipping and good communication. Would recommend. Product was better than expected.
Michael
6/26/2014
Shipping was faster then a speeding bullet, good looking product at a great price! Will use again when needed, 5 star rating.
Robert
6/26/2014
Had trouble ordering product online so I called the 1-800 number and talk to a live person. Ordering was easy. I was told to check my email to make sure the online order didnt go thru too. I checked my email and found both orders went thru. I called them back and the problem was quickly resolved. I received a correction email with one order being cancelled and one being ordered. I received emails when item left the company being shipped with tracking information. I tracked package and it was delivered within three days with free shipping. It was really fast shipping. Very pleased with this company , I will do business with them again. Thanks!!!
Ronald
6/26/2014
Great site with install instructions! Great communication since there was a hold-up on my order. I wish every online buying experience was at least a good as etrailer! Heck, I only order a hitch once a decade.
Stuart
6/26/2014
Easy ordering, easy install.
T
6/26/2014
This company is outstanding. I needed a trailer brake controller for my pickup. They had the best comparisons and great pricing with free shipping. I upgraded my shipping anyway to expedite the delivery to 3-5 days from regular ground. etrailer shipped the controller within a couple of hours and I had it two days later!
Timothy
6/26/2014
I have ordered several times this year and have always gotten good service and good information on what I have ordered as well as when I would get it. Yes I would and have told friends about etrailer
Angelo
6/25/2014
Just recently purchased a Coach Step RV Electric Sliding Step to replace a damaged one on my RV. I was amazed at my savings of almost $300 when comparing to the cost of purchasing the same step from the manufacturer. I received the item within 3 days from my order date. The step has been installed and it works great. I paid $400 total for an item that would have cost $690 if purchased from the manufacturer. What a DEAL!
Charles
6/25/2014
Product is A-1 and so is service..
Charles
6/25/2014
Great service! Very responsive and personable. I highly recommend them
David
6/25/2014
Fast shipping. Good product. I would buy from again.
Don
6/25/2014
This is my second purchase from etrailer.Both hitches arrived within a few days after ordering.It would be a great improvement if the font on the instructions and diagrams were inlarged.Also on my last installation,I found it easier to remove the bumper instead of trying to feed the bolts thru the frame channel lwhich was in the instructions This option was not suggested and should have been mentioned.Other than that,very happy with my purchase.
Frank
6/25/2014
I liked how you have a good selection of products to chose from and how easy it was to order, I will diffinitly order from you again
Gerg
6/25/2014
I was very pleased with all aspects of my order. I will surely recommend trailer to everyone
Gordon
6/25/2014
Fast service. Friendly reps. Quality product. A hitch that dresses up my vehicle!!
Gordy
6/25/2014
To date I am very pleased with the level of service provided by your company, and yes I would certainly recommend you to my friends.
Hank
6/25/2014
hi iam very happy with the help I got with all staff I talked to and how fast my hitch got shipped could not of asked for any better thank you
Henry
6/25/2014
Product arrived very quickly and in great condition. Would buy from this source again. Very pleased with communication and service.
Howard
6/25/2014
E Trailer service, knowledge base, and pricing has bee beyond any expectation. I shop online often and have for years. The responsiveness of the service personnel is outstanding...From breaking up an order to expedite shipping of certain items to personal handling of an order to ensure delivery prior to our vacation. This is a service level that you don’t often find in this day. Thanks and you have won a loyal customer!
J.
6/25/2014
What a great company. They made it very easy for this first time buyer to quickly find the right product at a great price. They even recommended the accessory products I would need to get fully up and running. Shipping was quick and easy to track and the follow up has been excellent. The instructional videos are well done and made installation very easy. What else can etrailer sell? I havent been this pleased with a product and company in a while.
Jarrod
6/25/2014
This was the best service I have ever received for an online purchase. I do frequently multiple times during a month order online from many different sites, a variety of items, from software to clothes to computer to electronics. When I had a question, you had a telephone number to reach and that was not hidden deep inside your site. Once I called, I was excited to talk to a live agent, who helped me tremendously. Your price was very competitive and shipping was free for me. It made a lot of sense to order from etrailer than from anyone. I value your customer service and will certainly recommend to friends and family.
Jody
6/25/2014
Fast, Fast, Fast!!! Received my order before my confirmation email. Items work great! Wish I found this site sooner!
John
6/25/2014
Titan Chains TC2828CAM for 2011 Tundra. I am very impressed with the fast shipping of the tire chains i ordered. I ordered on a saturday and i received them that following wednesday. I was not even expecting it to arrived yet cause I never received an email that it was shipped. The only disappointment I have is that the chains did not come with a case but in a canvas sack.
John
6/25/2014
I cannot express how refreshing it was to get assistance like I received from Katie D. She was knowledgeable and did an over the top job on the phone! Cheers!
Kent
6/25/2014
Order 102842260 arrived as expected. Items are high quality made materials. Looks great on the ramp for jet ski I have made. However, two sets of rollers has damaged upon received. Maybe caused of shipment .Please send two replacement.
Lamberto
6/25/2014
customer service was great i got the right size step,but the picture shows solid steps and i got slotted steps. I had to drill out metal rivets on brackets of old steps to mount to frame of new steps.
Larry
6/25/2014
best service I have ever received from and online store Bill E was the most helpful rep I have ever dealt with
Louis
6/25/2014
As in the past, etrailer has again been very professional and customer friendly. I will continue to shop them in the future.
Mark
6/25/2014
easy to order, I installed the trailer hitch in 30 minutes, perfect fit!
Mark
6/25/2014
They fit perfect and only took 3 minutes to attach with no tools required. I am very happy. Also delivery was quick & accurately trackable.
Martin
6/25/2014
Very easy to find what I wanted. Never had any thing delivered so fast and it was what I ordered. Im impressed. Thankyou.
Michael
6/25/2014
So far I have had a good experience but have not received the hitch.
Mike
6/25/2014
Wow! Im very impressed! I found the items I needed online, then called and spoke with a representative to find out when the items might arrive if I ordered them. She said two days, and it was two days. Great prices, friendly reps, and quick delivery. Ill definitely shop with you again!
Mike
6/25/2014
Sales staff are awesome -specifically Erika was most helpful in scheduling my purchase and shipment for a vacation pickup, very professional! Thx Erika!
Peter
6/25/2014
Shipping was fast, all the parts where there had one little nick on it. I would recommend it. Looking forward to using it. Price is right
Ray
6/25/2014
Once the product was purchased, I received two follow up e-mails quickly about my order. The shipment arrived packaged well which shows they care about how things go out the door and to the customer. This has not always been the case with other companies Ive ordered from.
Robert
6/25/2014
E-trailer has been great! They communicate with you every step of the way and go above and beyond to get your product to you asap!!! Thanks!!!
Sarah
6/25/2014
Fast shipping, the parts I orders and at a reasonable price Great job etrailer.com Thanks
Timothy
6/25/2014
Talked to a pleasant sales person who was helpful and very understandable. Got what I wanted with no hassles.
Timothy
6/25/2014
Awesome, you are the only ones who had the parts and willing to sell them at an affordable price. They came sooner than expected and with instructions in paper and videoAWESOME!!!! All the right parts! THANK YOU, I can get back to work now with my hitch installed without having to pay for a complete new installation.
Tod
6/25/2014
Very good experience. Liked the responsive emails and contact information provided. Got my package as ordered.
Tyler
6/25/2014
Great customer service. Excellent product. Will use again, in fact I just did!
David
6/24/2014
Prompt shipping and easy installationless than 20 minutes. You should be seeing some orders soon from Alabama cause half my hunting club members are ordering one. Great product,service and company.
David
6/24/2014
Order was filled and shipped within a few days. Arrived about 5 days after ordering it! Website was easy to access, video was very helpful!
Debbie
6/24/2014
Friendly staff both on the phone and at the Will Call building. Would do business with them again.
Don
6/24/2014
Easy to navigate and find product.
Douglas
6/24/2014
Cathie was very helpful, see knows her stuff and went to a lot of work to help me. The follow up I have received about the order is very clear and helpful. Thanks Cathie for you help.
Ed
6/24/2014
It was nice to get a call because you didnt have enough stock on hand to send the order complete. Many places simply wait until they can fill the order and hope for the best. Your phone call allowed us to determine if shipping a partial order would be beneficial for us and that was a great help. Thanks for the attention to the customer needs.
Jeff
6/24/2014
Well I got it installed. Took me about 2.5 hours by myself.......did have a floor jack to assist too and that helped. Pretty much a no brainer once I started. Illustrated assembly photo was a little vague, but a ruler will help determine were the attachments are. One small illustration show how to use the bolt fish would have come in handy. Other than that, it went smoothly.
Jerry
6/24/2014
Im rebuilding a trailer for my 21 foot Reinell. I liked the different ions you had to offer. I ended up getting new led lights, brakes, brake lines and bearings. Also, there always is great communication which is always a plus. I dont even bother looking at other web sites and am recommending etrailer to all my co-workers and friends. Finally, a satisfied experience!
Joseph
6/24/2014
Twice purchased hidden hitch from Etrailer. Both times have received great service and product. Highly recommend to anyone willing to listen. Special thanks to Renee K for service above and beyond to meet my delivery needs.
Jung
6/24/2014
Your have a wide range of product, the odering process was fast and simple and the customer service was excellent. I have already recommended your company to my siblings!
Lori
6/24/2014
Excellent service over the phone and a great website. Cathi turned my order around quickly so I could get my trailer fixed! Thanks!
Lynn
6/24/2014
Great Service
Michael
6/24/2014
Great support by Kelly and Carla before her. Very knowledgeable. Kelly was quick enough to keep me from purchasing a hitch that would have required a cable. Thanks to all
Michael
6/24/2014
We connected with a wonderful representative, Marcia A. She worked very well with us. She also was very patient in utilizing the Relay Service, as I am Deaf. The web site contained a wealth of information. It was challenging at first to find what we were looking for. Eventually, we found it. Marcia was great in answering our questions regarding the Husky Jack we purchased. The tutorial was also very helpful. We liked that there was as script that followed it. This is helpful when the consumer is deaf. The only thing I would improve upon is the wait time. I had to go through an automated system before I connected with a customer service representative.
Michael
6/24/2014
Excellent selections to choose from and very easy to navigate
Rocco
6/24/2014
Love the service, good, fast uncomplicated. Thanks
Sonja
6/24/2014
Its always great shopping with you. Great products and fast shipping. What more could you want.
Steven
6/24/2014
Very informative website with much more information on the products and how it would fit each model car. Very good information on accessories. Also, very good information from customers on what works and doesnt work.
Vev
6/24/2014
Etrailer service is very good.
Art
6/23/2014
Very impressed with the high level of customer service. I was notified promptly of a problem with my item not being in stock. We worked through the solution and they did an awesome job throughout that whole process. Thank you.
Brett
6/23/2014
fast shipping. super easy instalation. brake control works fine.
Dan
6/23/2014
Order processing was a little on the slower side but shipping was quick and the steps I ordered were flawless and easy to install. I will buy from here again for sure
Daniel
6/23/2014
Great Service, great price.
David
6/23/2014
Great service, Heather in customer service was the best!! Best prices on the internet. I will be back for more when I need it. Thanks Heather
Frank
6/23/2014
I found the shopping experience to be wonderful. I have not received the product at this point but so far so good.
Fred
6/23/2014
person on the phone was very helpful I enjoyed my experience or into your corporation I will be using your product
James R
6/23/2014
I was shocked and amazed when I had contacted local tire retailers looking for a tire with a D rating no one had any and continued to try and sell me a C rated tire. Thank you for having the tire size and rating avail. On your site. In addition for the quick process of my order.
Jim
6/23/2014
etrailer was very easy to deal with. I ordered a part that would not work with my car and the customer service rep took extra time and effort to explain the reasons why. Good site and good group of people. Thank you!
Ken
6/23/2014
My experiences with etrailer has been nothing but positive. The shopping is easy the website is easy to navigate, plus your products are great. I recently purchased a Curt trailer wiring harness for my 2014 Honda CRV. Although removing all the panels and plastic fasteners were a real challenge on this particular car, the wiring harness and circuitry worked perfectly. Thanks for your support!
Les
6/23/2014
Could not find my size rim for my trailer in my area, came across your website, found my rim size , ordered, had a tracking # for ups in a day. Very easy, Thank You
Lorrie
6/23/2014
Dana was very helpful, high quality knowledgeable sales people like her are hard to find, it was a pleasure doing business with her, I will recommend your company to my friends largely due to her great service.
Paul
6/23/2014
I have to say this was probably the best experience I have had dealing with a company online... I order three products, one of which was back ordered did not say anything at time I placed the order. I was immediately contacted and was informed of the back order and offered solutions to help me out. Great customer service!!! I am awaiting the items I ordered as I just placed the order today, but would definitely use etrailer again. Thanks Ricky S and George J for your prompt assistance!
Robb
6/23/2014
A great shopping experience. Wayne was great, and very helpful.
Robert
6/23/2014
heavy duty great quality this looks like it was made to last for ever !!! 10 out of 10 for this product ! fast delivery great job will do business with etrailer again awesome .
Tony
6/23/2014
Very easy to install I have the liberty jet edition with larger wheels and spare fire and the spare installs quick and easy with hitch installed no mods needed for carrying larger spare
Anthony
6/22/2014
You folks are great. I just ordered an item this morning, and its already shipped - even though its a Sunday. Awesome. You also carry most anything I want, and its generally in stock.
David
6/22/2014
Great service....best on the net! Always keep the customer informed and eager to help if needed.
George
6/22/2014
Awesome Service and the mats fit really great. Thank you
Ian/danielle
6/22/2014
Terrific service. Great range of products. Keep up the good work.
John M
6/22/2014
Thank you very much for the excellent service,This is my 2nd time ordering parts this year and never had any problems.Also etrailer staff is always letting you know about your parts that you ordered and when and where they are. Have a great Summer.
Leroy
6/22/2014
Most business could learn a lot about customer service by studying etrailer.com. Their staff is knowledgeable, friendly and they always go the extra mile to take care of their customer. This along with their price guarantee makes etrailer a no-brainer decision!!!
Roger
6/22/2014
Outstanding customer service! All hitch parts 5 packages received together and in just 3 days with free shipping. I had purchased items from this company before and will do so again.
Eric
6/21/2014
Great experience. Low prices, fast shipping, etrailer had everything I needed.
Jake
6/21/2014
Excellent service. Cant rate the tires and wheels yet because I havent taken the trailer on the highway.
Terry
6/21/2014
Good price, fast shipping.
Wayne
6/21/2014
Great pricing - what sold me was the level of support they give with install instructions /videos - specific details about each hitch/vehicle combo. What surprised me was how quickly they personally responded to let me know my items were on hand and would be shipped in next 1-2 days - they did just that. I ordered over the weekend and received my whole order Thursday. Everything I needed was in the order. Great shape. Yes - the horns stuck thru the box - it’s a trailer hitch - not sure you could hurt it. Installed on a 2009 Equinox - it took longer to clean out the weld nuts than it did to actually install. Install video was 100 correct for my application. The wiring harness item was perfect - had every relay/fuse needed- plug and play or pull
Brian
6/20/2014
This is the second Curt trailer hitch I have purchased through etrailer. The speed of delivery and updates were terrific. I would highly recommend them and will continue to use their service.
Bryan
6/20/2014
Pleasure doing business with your company.
David A
6/20/2014
Your customer service representative, Renee, was phenomenal! She was pleasant, professional and went out of her way to ensure that I was satisfied with all aspects of my order. Thank you, Renee!! I will be coming back to etrailer.com!
Elizabeth
6/20/2014
Christy B, provided outstanding customer service, with a smile and professionalism. Talking with Chirsty was a joy and I didnt feel like she was rushing me, made it easy for me to think of all the stuff i wanted to buy for my Hummer H3 that you offer on your website, which i ended buy more than I wanted. The only thing I wish you had was some discount for the US War Veteran who served their country. And because free shipping does not apply to Hawaii. Its would be nice to feel the support from our country. Most of my friend are in the military and I can always recommend etrailer to all of them. Thanks you and have a blessed day.
Gary
6/20/2014
This is the second time I have ordered from you, so my information is on file, which made the ordering fast and easy. The order lady was fun and very helpful.
Homer
6/20/2014
product was delivered in a timely fashion. was very happy with entire process
Michael
6/20/2014
Good website
Nick
6/20/2014
The service and professional advice was excellent.
O M
6/20/2014
I was impressed with Marcia, her knowledge of the products and how she handled the order. Differences between my experience with etrailer and other companies conducting buisness by phone. -She identified herself by name -She gave me her contact info if I needed help or to answer questions. -She confirmed the delivery with her name by email she had knowledge of the products and options. -I received an email with delivery confirmations. In short she made the experience of working with etrailer a personal and took personal responsibility for my order. That was in short a breath of fresh air. I was very favorable iimpressed.
Patrick
6/20/2014
My experience was excellent.
Tom
6/20/2014
Excellent customer service!
Anthony
6/19/2014
I think you guys rock. The service is great. Hopefully the product is as good as the service. Thanks
Dave
6/19/2014
Like any prudent shopper I look around for the best price before I buy anything. I recently bought some Firestone Coil-rite Air Springs and I had the choice of buying from etrailer or somewhere else. Ive bought from etrailer before and liked the service so much I went with that. Not only was I notified that my order was received, but also that it was in stock and when it was shipped. The messages came with a direct contact name and my package shipped the next day. etrailer is definitely my first choice from now on.
Edward
6/19/2014
We ordered a trailer hitch and Thule bike rack from e-trailer as soon as we bought our 2015 Mazda CX 5. Their customer service is unbelievable as is their website with all the photos and instructional videos. George does an amazing follow-up on each order.
Elizabeth
6/19/2014
Etrailer is the best! I have ordered hitches for 5 cars and lights/tires for a boat trailer over the last 10 years. Everything is always as stated and delivered as promised to my door in a strong sturdy box. Never damaged and never missing anything. I also like the installation videos to see the actual installation before purchasing. 100 satisfied!
Gordon
6/19/2014
FAAASSST shipping thank you. FIT PURRFECT
Kimburlee
6/19/2014
Good company to do business with. You had the information on your website to allow me to know exatly what I needed.
Larry
6/19/2014
Great company to work with. Product description was spot on. Easy check out and product shipped as promised. When I got the product it was packed with care and arrived in perfect condition. Had the mirrors installed within 10 minutes of getting package.
Louis
6/19/2014
Customer Service was the best I have ever seen. They kept me updated every step of the way.
Nick
6/19/2014
Simple to place order and product shipped within 24 hours.
Steve
6/19/2014
Gevening! The mirrors came in perfect shape, fit perfectly, and you all were QUICK!! So nice to deal with professionals who do what they say theyre going to do! Hats off to you and your company!
Susan
6/19/2014
Ordered and received my new 2047SS bearing buddies from etrailer.com for my Harbor Freight 4 x 8 folding trailer. Nice price, fast shipping. Im glad etrailer stocks them, because Harbor Freight sure doesnt!
Thomas
6/19/2014
I could have purchased the product anywhere on the internet but I chose etrailer because i have purchased items before and have been very satisfied with the product and service. Thank You.
Tim
6/19/2014
had a great experience the lady was very helpful and friendly
Torrey
6/19/2014
Marcia was Great, I would work with her again great customer service.Thank you for your help, and great co. Thanks a again Bob
Bob
6/18/2014
Website is well organized. Easy to find parts and compare different options. Shipped the same day. Couldnt ask for anything better.
Chad
6/18/2014
Exactly what I ordered delivered quickly Thanks
Charles
6/18/2014
I was ordering a part and did not have the exact measurement but Cathy T. has understanding and really helped out on the situation. When I called I was expectioning to reach a Tech with a deeper voice political correctness. She was verry helpful in locating there part for me in doing soI ordered several other items at the same time to prevent future hassels in my project. Shes a keeper in your company. I will order again. Thank you
Charles
6/18/2014
Sales and service were excellent. Order shipped quickly and likewise was recieved quickly. The kit worked as it should
Chris
6/18/2014
Holy crap, fast shipping!
James
6/18/2014
placed an order and it shipped very quickley
Jan
6/18/2014
Very Good Service
John
6/18/2014
My hitch arrived much sooner than I would have thought possible. The hitch and accessories arrived in excellent shape, and mounted easily to the vehicle.
Mark
6/18/2014
Quick delivery and great customer service.
Mark
6/18/2014
Fast shipping, good low price, excellent tracking via etrailer.com site.
Richard
6/18/2014
I ordered towing mirrors on June 13th and was promised delivery on June 19th. The mirrors came a day early on June 18th! The transaction was a great experience from start to finish. I will definitely deal with etrailer again.
Rick
6/18/2014
Etrailer.com is pure AWESOME! Once in a while you run into a company who actually does EXACTLY what they say they will...and this is one of them. Normally when I order something online, I can almost bet that the order will be wrong in some way, or one of the products will be defective and need to be sent back. NOT the case with Etrailer. I had a fairly complex order, I ordered two tire/wheel combos, brakes and drums, brake controller and wiring harness to install it. The order shipped and arrived exactly as Etrailer said it would, and everything was perfect! No issues what-so-ever with receiving what I ordered, or with functionality of any item. Keep up the great work, I am a customer for life!
Scott
6/18/2014
I am amazed at the customer service from etrailer! I ordered this product late at night and within an jour had an email from customer support letting me know it would ship within 2 days! They emailed me with the tracking number and the item arrives within 4 days of ordering!!! I read all of the reviews on this product and I was impressed. I cant wait to take rhis on vacation! Thank you, etrailer!!
Sherry
6/18/2014
Very happy with the quality of the stairs. Just what I expected from the web description. Thanks for the excellent order service as well.
Steven
6/18/2014
Excellent service, will recommend to everyone I know.
Tina
6/18/2014
After trying to order from a different company, I called the customer service line at etrailer. Vince C was extremely helpful in assuring that right part for the 2014 KIA Sportage were in stock and available for shipping. Parts arrived as expected, installation was as expected with the helpful videos. Kind of a pain in the ass without a lift, but all went well and weather permitting, well be pulling the jet ski out to the lake on Saturday.
Allen
6/17/2014
great service
Casey
6/17/2014
Ordering was seamless and very usable. Price was right and the free shipping was a bonus
Daniel
6/17/2014
The emails confirming status were great. I knew my order was received, filled, in stock, and shipped. It was shipped a couple hours after the order was placed!! I have ordered here in the past and would definately order here again.
David
6/17/2014
I was great to have Christy B as my sales rep! She found out what hitch I need for my motorhome. She bend over backwards to provide me with an outstanding service. It was fun to be Christy Bs customer! With employees like Christy, E-Trailer is winning!
Dietmar
6/17/2014
I have purchased tires, bearings a hub assembly and other parts from E Trailer and can highly recommend them as a value priced company with rapid shipping and quality parts. I will certainly order from them again.
Edward
6/17/2014
The sales rep Ricky S did a fantastic job helping me out. I think this was by far the easiest over the phone transaction ive ever done for ordering anything online. Helped me out step by step and my new hitch will be here in less than a week! Thanks etrailer.com and Ricky S.
Edward
6/17/2014
Everything was great. Nice experience shopping and ordering.
James
6/17/2014
Good selection to choose from. Well organized catalog and very competitive pricing. I found your prices well below local suppliers and with free shipping it was a no brained to place my order with you.
Larry
6/17/2014
This is the second time that I have ordered from etrailer and I have been very pleased with the friendliness and expertise of the staff. and of course, economics and free shipping are also reasons why I will continue to buy from etrailer.
Mac
6/17/2014
EXCELLENT service. definitely will order from the again and again.. Awesome sales team…
Michelle
6/17/2014
The package came in and all parts were in the package. Item is just what I ordered for less cost locally
Richard
6/17/2014
Great overall experience. Good price, good quality hitch, easy installation following Instruction sheet. Ordered on Monday received it on Friday. Have already told several friends. Thanks E-trailer!
Russell
6/17/2014
Good purchase experience, quickly shipped.
Scott
6/17/2014
I think I am going to like it a lot when it gets here. It looks very simple to install and is going to look Great. Going to South Padre to the beach. May be carrying a Power chair or maybe just luggages. What did you like most about your experience? How quickly your Co. responded to my e-mails. It was nice not to have to worry about my order. Very nice,very nice thank you all so must!
Terry
6/17/2014
Great website, easy to find things. Havent recieved product so cant comment on that yet
Tracy
6/17/2014
Everything went fine.
Wayne
6/17/2014
I just to compliment your sales representative and Lexus and company. A good experience, thank you.
William
6/17/2014
I like buying from you guys because of the great service, willcall pickup and the detailed installation instructions on the site. The videos specifically are very helpful.
Carrie
6/16/2014
Came as pictured, fast and secure. Have not put any of the Ez lube caps on yet as these are spares.
Charles G
6/16/2014
I have place several orders over the last 8 years and have been please by the ease of placing the order, the speed of delivery as well as the quality of the products Ive purchased. would highly recomend etrailer.com to everyone.
David
6/16/2014
Very definitely impressed. Matt C gently prevented me from a WDH misstep, and was able to find exactly what I needed AND get it shipped to me in time for my trip. That’s what I call customer service. Now well see if the beast shows up in time for our trip…. :-
David
6/16/2014
I called to ask a question about shipping times before I ordered and spoke to Kourtney S. She was so helpful I and that when she offered to complete my transaction I ordered it through her. I was concerned about timing and she made certain my order shipped that day. The merchandise arrived faster than I expected! I ordered two identical items and they both work fine. On one of them the power connector is hard to push in. Its annoying, but not annoying enough to return and since it works fine Ill just live with it, but thats a manufacturers issue and I cant fault etrailer. Ive ordered from etrailer before and my experiences have always been great! I recommend them to others.
David A
6/16/2014
Great communication - excellent service and super prices!
Edward
6/16/2014
Etrailer is great! They sent me exactly what I was looking for. Over the phone they were very knowledgeable and helpful. Highly recommended. Thanks Nik!
James
6/16/2014
Great selection and very competitive pricing.
John
6/16/2014
Service was excellent!!! If this was a resort it would be 5 stars.
John
6/16/2014
The exact right trailer hitch for my Hyundai Sonata. Simple to install and arrived in just a few days. Thanks!
John
6/16/2014
Two words: Very helpful. Thank you for your help. I will let you know how the product works out.
John
6/16/2014
Hands down, this was the best EVER online shopping experience! GREAT customer service. Thanks a bunch for the personal attention and fast shipping! The RV vent covers were exactly what we needed - thanks for your help in figuring out what we should order. We got the parts in record time! I would shop here again in a heartbeat!
Kathy
6/16/2014
The shopping experience was very easy. I would recommend etrailer to anyone looking for quality trailer parts at a good price.
Mike
6/16/2014
The carrier arrived in 4 days. It was very easy to put together and feels stronger than I thought it would be.
Paul
6/16/2014
very impressed arrived when it said easy to put on just as was said quality product
Candace
6/15/2014
I seldom write reviews but my experience with etrailer was so good I figured I owed them a couple minutes.......I ordered late Sunday afternoon, received 2 emails updating me by Monday a.m., one advising me they were upgrading my delivery from ground to 2-3 day delivery, and had my order Wednesday. Order was perfect and the products were as advertised, packed well. Will order again and will certainly recommend e trailer to anyone I know of looking for parts. A+ experience here!!!!
Jeff
6/15/2014
it was a good experience, the article arrived faster than it was wrote. And in good condition. i gone talk about your site
Michel
6/15/2014
You guys did a great job. Explained what I needed to hook up an electric brake controller, provided a list of parts and were able to ship the same day I ordered.
Patrick
6/15/2014
The form / fit / function of the hitch was PERFECT!! Installation was a little shaky, but most of that was my doing. Its on the vehicle now, looks great & will serve our needs well. Customer service was exceptional throughout the whole process, and the product arrived on time.
Scott
6/15/2014
Very fast shipping and quality part.
Dan
6/14/2014
I really liked the website. It was complete, easy to navigate, and had multiple choices for each item I needed. Of course, the prices were the lowest I found anywhere for identical items, and the free shipping is what sealed the deal. I have already recommended ETRAILER to one of my friends looking for a 5th wheel tailgate, and I will recommend them again to anyone who asks. I thought the shipment tracking feature was awesome! I was able to see where my packages were and when to expect them with just one click. See you again, guys. Thanks.
Jeffry
6/14/2014
Open Sunday at Noon Central Time, live person answered the phone, helped me find the lens cover I needed on their website, product shipped that day postal mail, and it was in my mailbox Friday afternoon. Great job!. Thanks.
Joe
6/14/2014
I was very pleased with the service and speed of delivery of my Pilot wireless magnetic tow lights from Etrailer. They work well on my 2013 Ford Edge towed behind my Dutch Star motor home. Further, the lights are less expensive than installing auto wiring and more flexible for other towed units. I would suggest that the manufacturer considers making access to the battery compartment easier. The current 4 screws to access each compartment are too small making it difficult for installation. Beyond that, the lights work great.
Kurtis
6/14/2014
I had a great experience with Jan. She was extremely knowledgable about your products. She was very professional and courteous. You have a fantastic member of your team in Jan. It would be great if I had some exceptional staff like Jan. She has already sent me a follow up e-mail to let me know the items I ordered have been shipped with the tracking information.
Monte D
6/14/2014
Very good experience - shipping was quick and video instructions made installation a breeze.
Raymond
6/14/2014
Erika was a pleasure to work with. She was professional, listened and followed up on my order. There were some challenges getting my order onto your system but Erika resolved that and kept me posted on my shipment. Shes an assets to your sales team.
Ron
6/14/2014
I ordered everything I would need to install the hitch and wiring for my van yesterday at 1400. Not even an hour later etrailer called me to say they did not have one of the items metal loom clamps I ordered. She asked me if I would like the rest shipped or just wanted to remove those from my order. Great customer service so far. Then at about 1600 I see an email saying my order was prepared to ship. A little later I get the email saying it shipped with the tracking information. This morning I look at the tracking and on etrailer has the tracking attached to the email and I see it making its way accross the country already. So far these guys are awesome. I really like the videos and Q&A they keep on their site so I knew what to order and I feel confident I will have no trouble installing everything thansk to the great videos. I will share more after I get everything and it all works. Also the prices were better than any other place I looked and then over $99 free shipping.
Darrick
6/13/2014
Had a little trouble with UPS. The hitch got to Orlando but took 4 more days to get the last 40 miles. It went on the Rav 4 with no trouble at all. took about 20 min. Holes lined up perfect. FYI hook exhaust side up first as you have to get it between the frame and the pipe. Ken Dawson
Diane
6/13/2014
This is actually a fan letter. We build high-end motorcycle haulers and sell most of them directly to the public. Since our trailers are so pricey, the tow vehicles that our customers own include a larger than usual number of German and other foreign cars. You guys have the most complete set of answers and products to resolve the compatibility issues between those autos and our trailers out there. Thank you!!!!!!!!!!
Ed
6/13/2014
Excellent, fast service with both of my recent orders, and your prices are very competitive.
James
6/13/2014
Best customer service I have run into in a long time. This is the way it should be.
Jeff
6/13/2014
Once again a wonderful experience with etrailer.com. Was able to comfortably research several options at one site when looking to order mud flaps and truck-box steps for my 2014 Ford F250. The installation videos and procedures from the etrailer.com experts and user comments gives me that extra level of comfort when I order. Products were delayed a little bit due to supplier issues but the folks at etrailer.com emailed me to inform me of it and allowed me to split the order to receive the products that were available.
Jeremy
6/13/2014
Best experience purchasing something on the internet. I was amazed at the ion and the prompt delivery that arrived much sooner than expected. Thank you for a great purchasing experience. I will make more purchases in the future and recommend this site highly.
John
6/13/2014
Excellent service and shipping. It was quick even from Mo. to Wa.
John
6/13/2014
I just needed a small part for our rv screen door. I quickly found it and completed the purchase in less than a minute. Great way to do business.
Joseph
6/13/2014
Fantastic service. Prompt shipment and they keep you informed at every step in the process.
Ronald
6/13/2014
The price was great and lots of items for everything you needed it.
Tom
6/13/2014
Web site is easy to use. The shipping was fast and I was kept up to date on the progress. Received the product in a well padded box with no damage. The online video on how to install the brake controller was great and made the installation fast and easy. Great company to do business with.
Vance
6/13/2014
Tires got here fast, and look great. Good communication from Co. Will have them mounted next Mon. Do not expect any problems as they are the same as my original nine year old tires. I WILL make sure I keep them inflated to 65 lbs.
Bob
6/12/2014
It was a very nice experience dealing with the people at etrailer.com, completed my order super fast and it was a pleasure to do business with them. I highly recommend them and I know I will do business with them in the future. Thanks Dave !
David
6/12/2014
Great buying experience and quick turn time from order to ship.
Donald
6/12/2014
Awesome customer service and fast shipping. Thanks
Eduard
6/12/2014
Absolutely top notch. I had an issue w with my order and ETrailer customer service called me immediately to resolve the issue. Order shipped same day and all instructions were online and easy to understand. I will definitely shop here in the future.
Fabio
6/12/2014
Easy to locate parts. Shipped immediately. Recd in 3 days. Good company to deal with.
Gilbert
6/12/2014
Great prices and timely delivery. Only one problem with the shipment is that UPS Ground delivered my packages to the wrong house 2nd time they have done this and not etrailers fault. I cannot beat the prices anywhere else so will definetly be ordering more parts etrailer but will see if I can get it shipped FEDEX.
Gregory
6/12/2014
Everything, from figuring out what part I needed, ordering it, and receiving it quickly, was a most pleasurable experience. I will shop here again.
Jerry
6/12/2014
When placing orders over the internet, one really never knows for sure if the items ordered are going to be delivered and on time. I am supper pleased with all items delivered within a total of 3 business days. I would not hesitate doing business with etrailer.com in the future. You folks really have your act together!!!!
Jerry
6/12/2014
Erika of customer services was very helpful and efficient in finding me the right solution for my needs.
Joshua
6/12/2014
I asked for help getting an extra long ball mount for my van. I got immediate service via email with two extra suggestions. I ordered one, and then it turns out the one I wanted was back ordered until August. But, etrailer gave me a couple more options and one of them was actually cheaper! So, Im getting what I need, and what I know will work, at a very affordable price, and with excellent customer service. Ive been an etrailer customer for 10 years. Never a problem.
Karen
6/12/2014
Very helpful and shipping was FAST & easy.
Karin
6/12/2014
Friendly and helpful folks deliver what they promise on time. They even follow-up to make sure you are happy with your order. I am ordering from them again with confidence.
Kim
6/12/2014
Good service so far, I just made the order so when I get the package i will know more. : The customer service has been awesome so far. Thank you!!!
Matt
6/12/2014
Quick shipping. I ordered a Yakima Double Down Ace for my 2006 Subaru Outback Wagon. Quick delivery. Ordered on Monday and delivered this morning before 10am. Although I have not yet installed it everything looks good just as I was hoping. I had seen a similar Yakima carrier locally but the savings through etrailer could not be passed up. Yes, I recommend both etrailer.com and this product to a friend.
Mike
6/12/2014
Very impressed with the service, I like how you guys jumped on it and got it done, nice job.
Mike
6/12/2014
Judy M was very helpful, great place to order.
Robert
6/12/2014
Etrailer.coms customer service is excellent! I never had to ask a single question. I was informed each step of the way from availability to when it shipped with tracking number. This is the hassle free no guess work type of service that will keep me coming back.
Steve
6/12/2014
I have an older trailer and was not sure of the correct replacement parts. I called and spoke to CSR Juanita who instructed me on how to determine the correct parts. Her response included a document which direct me obtain the information. I responded the next day and with in an hour parts were verified and ordered. I received two additional e-mails, confirmation numberWhich Juanita had given already on the phone and then one with tracking number. Juanita was very knowledgeable and helpful. Great site and will be back
Billy
6/11/2014
Just the greatest service! Received a replacement item that I may have damaged during installation. Didnt even request a replacement. I am suggesting e-trailer to all my friends. Great service and speedy delivery make this company the one to do business with.
Dan
6/11/2014
great communication, fast shipping, actually had the parts i needed, when all local companies didnt, will remember you for all of my trailer needs in the future.
David
6/11/2014
I have used e-trailer before when I was doing repairs on my motorcycle trailer and would like to let everyone know that e-trailer is for real. They deliver what they promise and the customer service is excellent. Keep up the good service and you will never be lacking for customers.
David
6/11/2014
Thank you Jameson C for your help on which rail kit I needed. Also the kit arrived in great condition. The packaging was superb. For an item so heavy the box was well made and packed. Sometimes when something that heavy arrives, the box is destroyed. Thank you again for everyones help. I will shop again from etrailer.
David
6/11/2014
Awesome, fast delivery. Thank you!
Eric
6/11/2014
Etrailer is a good place to shop, large ion, very helpfull staff, cool interactive website lets you know status of order. I will be using them again soon, as soon as I save for more cool stuff for the truck
J. Michael
6/11/2014
Delivery was fast and when I needed to return an item the help I received was great! I would defiantly recommend etrailer!
Jim
6/11/2014
No problems what so ever. Etrailer had just what I wanted and for a reasonable price and delivered the items to my door steps as promised. They also stayed in touch via e-mail every step of the way. Will be ordering more from them.
Jimmy
6/11/2014
I think Etrailer is a excellent company to work with I bought a hitch and ball separate orders and it worked out very well they staff are great people to work with also thanks for the good deals. Larry Parsons
Larry
6/11/2014
well done!
Larry
6/11/2014
I was very impressed with how quickly you refunded me the price guarantee of 110 of the difference. There was no arguing or fine print, you just did it. The shipping was very fast and the product was just as you described it. Thank you!
Lelin
6/11/2014
Very happy with price, fast shipping, communication, availability of product, and the quality of everything when it showed up on my door step. BIG thumbs up!
Mark
6/11/2014
We were up against the clock, on the brink of losing a big sale, but etrailers.com had what we needed in stock. Kelly was great to deal with over the phone. She got my rush order placed promptly and sent me an email to confirm that my order had shipped the same day.
Matt
6/11/2014
Excellent service, assuming the hitch does arrive. Debie was efficient, well spoken and has kept me more up to date than any order Ive placed with anyone for a long long time. My only concern was answered in full in just a couple on minutes.
Michael
6/11/2014
Etrailer was a very easy to read site to order from.The employees seem to be right on top of things by checking in with me via emai, from time of ship to time of receive. Good overall experience. Also liked that there were instructions and illustrations on the site.
Michelle
6/11/2014
Knowledgable and friendly staff, great products, answered all of my questions and the parts arrived a day early. Could not ask for better service. I would highly recommend this company to anyone!
Morgan
6/11/2014
In a word.....Awesome. You folks have always been very helpful regarding questions and ordering. Your helpful tips, videos, etc. are the greatest. Now I want to thank the courteous staff that handles phone call orders. THANK YOU!! I recently had to change an order that was placed online. It was taken care of in a very professional manner. I especially thank Heather H for all her help in seeing everything through. Like I said....Awesome!!
Raymond
6/11/2014
This was not my first order and it is not my last! I very please with the products and shipping.
Robert
6/11/2014
I am into my second order. My first order was a set of disc brakes. I shopped around and price was lower plus free shipping. I soon realized you guys are a great service provider and put effort into customer satisfaction. I have three trailers and intend to keep shopping with Etrailer.
Roberto
6/11/2014
Excellent customer service! Fast shipping & Great prices. Their web site is easy to navigate, with lots of DIY information.
Thomas
6/11/2014
I never received the part i ordered. i called and told them they done a claim and resent it out fast.
Tony
6/11/2014
The purchase of my trailer hitch was handled very professionaly. Christy did a good job of answering all my questions. Also, I was well satisfied with the price.
Trevor
6/11/2014
Fast Shipping , Friendly Service, Thanks
Vickie
6/11/2014
Top notch company with people on staff who do more then make promises they deliver! I had an order I had to have fast, they made it happen! I will be using etrailer again.
Wayne
6/11/2014
I very rarely give my opinion about products and services because I dont like to waste my time. This product is perfect and went into my Echo like it was in the original assembly. Five out of five stars. Thank you etrailer!
Brad
6/10/2014
I received my tonneau cover with in a couple of weeks, everything went well. Now my camping gear is protected. Thank you very much.
Daniel
6/10/2014
Awesome! 4.80 x12 rims and tires were the best price anywhere local or on the web. I purchased on a Saturday night and they packaged and shipped right away, i took advantage of the free shipping, and they upgraded my order to 5 business days for free. And most of all the set up looks great on my camper.
David
6/10/2014
This is my second order with etrailer and the service has been excellent, actually extraordinary!
David
6/10/2014
For no more than ordering a $2.00 part, employee Christy could not have been more helpful. Nothing more than a strap for my bike carrier but an important part all the same to me and I was made aware by Christy of the shipping and arrival of my little inexpensive part. I salute such warm and gracious service.
Donna
6/10/2014
Excellent ... thank you.
Edgardo
6/10/2014
Debbie was very helpful knowledgeable and friendly.
Gary
6/10/2014
This is my first experience using e trailer, the whole process was great......
Gary
6/10/2014
Third order everything been done and recieved in a timley manner. UPDATE Fast shipping . Correct product . Good price
Henry
6/10/2014
Great service
James
6/10/2014
Excellent to deal with. Very Knowledgeable. Pricing was great. These guys really know what theyre doing. Walk me through what parts I would need.
Jeff
6/10/2014
Wow I place an order at noon and by 3PM its on the way. Thats fantastic, thanks etrailer. Ive ordered several items from this company never been dissapointed
Mark
6/10/2014
I ordered this part for my husband, Levi. He has end-stage heart failure and still insists on driving. He had the Ford hitch cover for several years. He backed up to let someone cross in front of the truck and backed into another car. he should not be driving. That broke his Ford hitch cover. He has a 1998 red ford F-150 pickup with only 40,000 miles. It was easy and affordable to order from your website. He will be happy to have his new FORD hitch cover again. Im glad I was able to find the replacement so easy.
Mary
6/10/2014
Good item and decent price. Fast shipping!!
Mike
6/10/2014
First delivery was wrong part. Mis labeled in the factory box. Second delivery fit well. I learned through the process that emails are not promptly acted on, required phone calls to get action to occur. Other than that, everything was OK
Phil
6/10/2014
I had doubts about the replacement end caps for my 3 round side bars. But since it was at a very low price I decided to order on ETRAILER.COM . The result is JUST GREAT. Thanks to you guys.
Richard
6/10/2014
Great Tire & wheel combo. Super fast shipping and arrived in perfect shape! Great Price, too. THANKS for outstanding service!!
Robert
6/10/2014
Great service from fist contact with Renee K until delivery. Super product great instructions and online install video. Product went on exactly as promised. Could not be more pleased! Thanks Renee!
Robin
6/10/2014
Ordered four 4 Demco Hydraulic Drum Brake Assembly - Single Servo - Galvanized - 12 - 7,000 lbs for my Ez Load boat trailer, parts bolted right on and worked great. Ground shipping a little slow but out of etrailers control.
Ron
6/10/2014
Shipping time was good. It arrived on time and the order was as promised. Bolting it on was a breeze with the aid of an electric impact wrench. The relays pluged in good and work great. My only complaint is that Nissan did not install the relays from the beginning , but that isnt your fault.
Steven
6/10/2014
Great product ! Super fast shipping! Would buy from you again! Thanks
Tim
6/10/2014
Great shopping experience. Very good communication, very fast to ship and product was as described. Good price and good cost of shipping. Thanks.
William
6/10/2014
It was easy to find the items I needed and order them. I was very pleased with the options for shipping. I will order from etrailer.com again.
Bert W
6/9/2014
AAA+++,Great Response Shipping my Wheels & and mounted Tires. THANKSSSSSSSSSSSSSSSSSS!!!!
Earl
6/9/2014
Hitch and wiring harness arrived as expected. The instructions were great and it installed with no problem. Cutting fascia took a little extra time just to make sure that I didn’t make any mistakes. No problem though.
Fred
6/9/2014
The hitch, draw bar, ball and wiring harness arrived quickly, in about 3-4 days with standard shipping. Its installed and looks great. The YouTube how to videos for installing the hitch and wiring harness were a great help. I only raised the passenger side where muffler is with my jack to increase clearance. You definitely can use a second person to raise the hitch in position for installation of the two main bolts. Thats what neighbors are for. Great service and product, which I recommend for you.
Glenn
6/9/2014
I was very happy with the hitch and T connector I received easy to install and received them earlier then I was told
Jeff
6/9/2014
Great service. Everything went as advertised, no surprises. I would recommend this site.
John
6/9/2014
Wow! - I ordered on Sunday am, about 9. got a confirmation of the order @ 9:12am. Shipped on Sunday. Im impressed with your customer service!!!
John
6/9/2014
What a pleasure to deal with your staff on the phone. Your on-line shopping is great and easy to use but the ordering system was down when I tried to place my order. I called and spoke to Erika, she was very helpful and efficient.
Larry
6/9/2014
very professional and prompt service
Lynda
6/9/2014
My order arrived when it was supposed to, the order was complete and undamaged. The price was very competitive. I am happy with the product and pleased with the service provided.
Michael
6/9/2014
I received exactly what I wanted, at a fair price. The shipping fees were reasonable and the item was received within the time frame and was no damaged. A++++ Would use again!
Richard
6/9/2014
Debbie your sales lady was very helpful and friendly. She made sure that I had everything I needed. She has kept me informed on shipping also. She represents the company well. Would recommend this company to anyone. Thanks keep up the great work.
Ronnie
6/9/2014
Fast response Good Prices Extremely fast shipping! Products I coundnt find elsewhere! Thank You!
Scott
6/9/2014
This has to be the best company in the country. Great ordering support and super fast delivery. What else can you ask for? Thanks, Renee K
Steve
6/9/2014
Great service, easy website to use and fast delivery! Thank you!
Tim
6/9/2014
This is may 3rd hitch related purchase and I will highly recommend E Trailer. Easy ordering, fast free shipping and great customer service.
Walt
6/9/2014
it was fast and very easy toorder and set up payment also.
Walter
6/9/2014
It was a great shopping experience. Not only was the bike rack on sale, I also got the free shipping and my shipping was upgraded so I received it earlier than anticipated. It works as expected and the online video was extremely helpful. Ill definitely recommend etrailer to friends and family.
Adwoa
6/8/2014
Items Shipped fast and they are very good.
Douglas S
6/8/2014
Excellent experience they take all the time necessary to wade through my indecision and confusion Good prices excellent product Im extremely satisfied
Greg
6/8/2014
So here I am on a Sunday morning, ordering stuff on line on a site that is so packed with information filtered to the item to be purchased, saving time and confusion, offering Pay Pal for easy paying and unnecessary typing of my details, then I get an email telling me the items are in stock and ready to ship, another email to say items are packed and shipped! The sun had not set on that same Sunday. Your company deserves to be congratulated for truly understanding what the customer wants, or at least as close as you can get to immediate service without frustration. Should you reduce the two emails to one? Maybe not, communication, it works when its immediate to the detail/data at hand.
Malcolm
6/8/2014
The experience with e trailer was great! I bought a hidden hitch for my 2014 awd Juke. I got it on a free shipping promotion. It arrived in just 2 business days. Installation took just 30 minutes. I will definitely do business with e trailer in the future
Matthew
6/8/2014
GREAT prices, super shipping and the most proactive customer service team I have dealt with ever. Within an hour of my order on a Saturday afternoon, a nice lady called me to get the rest of my address that I left out of my info. Within minutes of the order I received confirmation of the order and the availability. Even got a courtesy upgrade on my order. Im impressed!
Richard
6/8/2014
I have always been hesitant to order from non big-box retailers because one never knows what experience awaits. However, after my first order from e-trailer, I was sold. Not only is the website easy to maneuver, the videos showing how the equipment works and how its installed are top notch. Also, when you order by phone, the service reps actually know the items quite well. I got advice on the spot. Lastly, the order confirmation e-mails are friendly and to the point. E-trailer is the Zappos of trailer/ hauling gear thats a compliment, Keep up the great work.
Tim
6/8/2014
Researched and ordered up the 3.5k never adjust electric brakes, wires, bolts, and 7 pin connector. Received all parts in a timely manner, packed OK. For such heavy parts i think a square box using spray expandable foam would have protected them a bit better-the parts did arrive alright... just clanking in the box a tad. I bolted up the parts per instructions-videos in the help section were very beneficial, wired up the magnets and 7pin connector. everything worked as expected. I did think that 10 guage was overkill. And for my purpose the 12 would have worked just fine. I only had a single axle 6x10 enclosed running a 3.5k dexter axle to wire up.
Wallace
6/8/2014
I called and bought a trailer hitch at 10:30am and it is shipped by 6:15pmamazing!! I also like all the reviews about products on the websitevery informative.
Barbara
6/7/2014
Great service and prices. Just the part I needed.
Brad
6/7/2014
This was my second order and both went very smooth. Good prices, fast shipping,they keep you up to date on your order. Excellent!!!
Christine
6/7/2014
Dealing with etrailer for the first time was an excellent experience. The advice I received was top notch and the part I ultimately ordered was received within 2 days and exactly as expected. Thank-you…
Dave
6/7/2014
Great communication and they strive for customer satisfaction.
Delton
6/7/2014
Three days after I ordered my parts I had them installed. Thank you for such great service to Nova Scotia. I have been singing your praises ever since. The trailer service people here told me a new head$750 was all they had. Aint the internet grand!
Frank
6/7/2014
The best and fastest service and delivery I have ever had with a company. Stephanie H. made sure everything I needed was talked over. She is very good at her job and supper polite. The hitch was installed very easy for a 63 year old man. I am well pleased with etrailer, and would recommend them to any one.
Glynn
6/7/2014
Great product. Exactly what was described online. Shipped quick.
James
6/7/2014
Polite and friendly service. Trailer tire arrived 3 days early and was exactly what I ordered. After phone call with Ricky S. I ordered 4 more items for boat trailer. etrailer great place to do business.
Jim
6/7/2014
Jennifer was outstanding. Will shop again.
Larry
6/7/2014
The product was well described, and was exactly what I expected and needed. The install video sold me as did the customer service. The shipping was prompt and arrived on time. The low price promise was just that, as the price was greater than the competion, and a price adjustment was made after the inital purchase as promised. The item was well built and installed very easy. I have complete confidence in the item. I will always check first with etrailer for all related needs. Thanks again for the great customer service, prompt shipping and fine product. I have already mentioned etrailer.com to others.
Preston
6/7/2014
Easy installation. The u Tube video was very helpful. The zip tie straps were not long enough for this installation.
Scott
6/7/2014
Found the product I wanted and the site was straight forward so it made it easy to order.
Tony
6/7/2014
Very easy to find what I was looking for and shipping was very fast
Wayne
6/7/2014
top notch service, none better. Mike S. was very great to work with
Billy
6/6/2014
very impressed.....I ordered several items on the same day from different companies and etrailer is the only one who delivered on timetrailer hitch, which took a whole 10 min to install and am still currently waiting on products from 2 different businesses....so happy with etrailer that I just put in a order for several more goodies for my autos!!
Darren
6/6/2014
What a nice shopping experience. It was just like being in a very nice and friendly store. Made Me want to drive to Mo. just to meet the folks who handled My order. Thanks a lot!
David
6/6/2014
Very satisfied with the price, quality and delivery. Would definitely use them again.
Dewey
6/6/2014
Excellent place to do business,fast an efficient.would recommend to anybody,very friendly service.Thanks.
Gordon
6/6/2014
great service
Herbert
6/6/2014
received lights Thursday afternoon installed that night went Friday morning ,worked great nice and bright . no problems at all
James
6/6/2014
I shop a fair amount online, and found the etrailer experience as good as any I have had. I had questions regarding a platform bike hitch versus a hanging hitch. The person I spoke to at etrailer was very helpful and took the time to answer all my questions. I decided on the Thule 990xt. I got the bike rack three days after ordering, in perfect condition. Had it assembled on the car pretty quick, and I am not necessarily the most handy person. So far the bike rack is exactly what I hoped, and I give etrailer 5 stars out of 5 for service.
Jef
6/6/2014
ETrailer is the best online supplier in this category. The only place to shop for trailer parts
Jim
6/6/2014
Your website is up there in ease of use, efficiency and user friendliness as Amazons and Southwest Airlines. The complete descriptions and links to each product shows great effort went into its creation. Also impressive is speed of shipping, I ordered one night, and next morning the product had shipped. I am anticipating that the product itself will impress me when it arrives.
John
6/6/2014
Ordering was easy! Shipped fast, but the packaging OMG. They shipped in the original box and it was a mess when we got it. Could not believe that the mirrors were still intact, but they were. A miracle.
Margaret
6/6/2014
This was the best choice I made today! You have many versions of power chair transportation systems which made finding the right one simple, most of the places I looked only had one option, which was almost twice the price. I ordered yesterday evening ed the 3-5 day shipping option and today the tracking on my purchase says it has arrived in my home town. I havent opened it yet but I expect the product to be as high of quality as the service is. Quality, service, and selection, what more could I ask? Ill be back!
Michael
6/6/2014
Service on the phone was good. Have not received the products yet to comment on the quality.
Mike
6/6/2014
It is the first time I buy from E Trailer and it surely wont be the last.This week I bought here in Quebec Canada a Bearing kit consisting of the inner bearing and race, the outer bearing and its race,and a seal $24.00 CNDsteel covered on both sides, all of that for $70.00 CND. plus taxes. Compared to the very same kit except the cotter pin is supplied and the seal as steel on one side onlyLube EZ selling for $16.95 USD complete. If I buy 4 units and pay shipping to a USA address,money exchange,both canadian taxes of 5 + 9.975,and about $40 worth of gas while in USA, it ends up costing me $ 36.68 CND each kit roughly half the price I paid here.That is one of the reason,plus the fact that I have ordered 3 packs of seal by pairs for a charged amount of $21.56 CND divided by 6 = $3.59 per seal delivered to my door here in Quebec. I say unbeatable,thanks.
Pierre
6/6/2014
Found the parts I needed which were much cheaper than going to the factory. Overall, good service, quick shipping, very fair prices, a positive shopping experience.
Raymond
6/6/2014
Terrific service from first phone call to delivery. Your customer service rep Marcia knew her stuff and guided me to exactly what I needed. Thank you etrailer.
Sky
6/6/2014
Very easy to navigate website, easy ck out, detailed information about tracking the package.
Tony
6/6/2014
I bought this to attach the OEM Mopar 4/7 way adapter to my curt hitch. The bracket came quickly and it was a perfect fit. Apparently Pollack/Hopkins makes the Mopar adapter as well so thats why it fit.
Tyler
6/6/2014
I place my order on Tuesday night for 2- 13inch trailer rims and tires and they were at my house 3pm on friday. That is an awesome service and the shipping cost were free. Awesome, Awesome service, thank you E-Trailor I will do more business with you guy again and will surely recommend to other people. Thanks again
Werapol
6/6/2014
Great communication, super fast free shipping, I would highly recommend your company to others.
William
6/6/2014
The right part, the right price and it arrived in the right time!!
Alison
6/5/2014
Had a great ordering experience with etrailer.com. Suzanne at etrailer noticed I ordered a trailer ball that did not fit the hitch I ordered and made sure to call to inform me. She was persistent as I did not answe her first few calls, cancelled my first order after she finally got a hold of me, issued a new order with the correct parts and sent everything out the following day. Im glad I was saved the hassle of sending back a part that would not have worked. Thanks etrailer and Suzanne for finding my error and fixing it! If I need any other trailer parts, I will make sure to order them from etrailer.com.
Andrew
6/5/2014
If you want to find the best deal, trailer.com is one of the best website for hitch trailer and accessories. Also, their customer service is excellent. I have ordered several products from etrailer.com highly recommend .
Andy
6/5/2014
The shopping experience was satisfactory. Cant think of anything that would improve it for me.
Bob
6/5/2014
Ordering from etrailer was a great experience. Judy was very patient and knowledgeable. I will definitely order from etrailer again.
Charles
6/5/2014
The website was easy to use and service was very good. Great communication on order status and delivery was quick. I will be back!
Edward
6/5/2014
Great rack, awesome price, looks like great powder coating on all the parts, lots of parts to suit various different installations. Very fast and free shipping.
Guido
6/5/2014
very good service fast efficent even into canada
Harold
6/5/2014
Received our SportRack Super EZ Platform-Style 2 Bike Carrier today. We were impressed with the way it was packed. I am 72 and it took me 1/2 hour to unpack the box and find the needed tools but only 3/4 hour to assemble. We had to do a few minor adjustments for our bikes but it was no problem. Bikes are easy to load and we can travel safely to new areas thus, more time on the bikes. I would suggest a person look at the picture on the box before they try to assemble this item. could save time the Kremer family Benton, PA.
James
6/5/2014
Easy shopping and fast shipping
Jimmy
6/5/2014
It was a great price on everything I ordered. Shipping was fast and free! I will definitely order from etrailer.com again.
John
6/5/2014
Im impressed on how quick the product shipped and the service Great job !!! Thank you
Leslie
6/5/2014
Excellent transaction, Items were properly packaged and arrived at my residence in three days. etrailer.com is definitely going to get more of my business.
Matthew
6/5/2014
Installed a Prodigy P2 e-trailer #90885 with 3070P plug-n-play connecting wire brake controller in a 4WD 2013 Honda Pilot. Install was very easy took 15 minutes. I followed instructions on the e-trailer video found on Youtube. E-trailer as a company was a pleasure to do business with. Prompt, competent, on-the-ball people. Great free delivery. I will do business with E-trailer again.
Paul
6/5/2014
Fast shipment, excellent options if contact is needed and additional product installation information comes standard with your email from them. Great place to do business!
Randy
6/5/2014
I had a very good experience with this company. friendly rep and fast delivery.
Stanley
6/5/2014
You Guys are Great. Your E-mails to let me track my items are Great. I wish I needed more stuff right know. I will be buying again and tell friends how wonderful the service is.
Tim
6/5/2014
Excellent experience with etrailer. Hitch came right away and in strong packaging. Great communications about shipping from etrailer. Best price. Installed the hitch the other day. I didnt have an extra hand which made holding the hitch up to get the bolts started tricky,but other wise simple. Hint: get the hitch up in place and start the two center bolts, after that it is a snap. I used a jig saw to cut out the stock center piece that wont fit over the hitch and it turned out very clean. Great hitch and excellent seller. So good I just ordered a bike rack to put in the hitch.
Timothy
6/5/2014
nice set of lights...fast shipping,thx yall
Todd
6/5/2014
I called and spoke with Renee K and explained that I found a part that may be a possible replacement for a broken part I have on my existing bike carrier. Renee took the part number I provided, took my contact information and provided me with her extension should I need to reconnect with her. She called me back with in an hour and we went through the different dimensions to insure the part would indeed be compatible. Renee provided superior, I mean SUPERIOR, customer service. It is really great to see someone who really cares about the customer. I applaud etrailer.com for allowing their representatives the latitude to be customer centric. Great experience!
William
6/5/2014
Excellent company as had the bike rack in 2 days. Called with a question and showed me videos on their website. I would highly recommend as a quality priduct with very nice people that care about you and your happiness with their products. Dont change anything
Carl
6/4/2014
Outstanding service! I needed my parts and the saleslady took care of everything. I would recommend anyone to consider etrailer for their next trailer equipment purchase! 5 stars!
Chad
6/4/2014
We are totally satisfied with your service and prices. Both products, Draw-Tite hitch for Volvo S80 and Thule T2 bike rack, were competitively priced. Both products were delivered promptly and arrived in good shape. We especially appreciated the e-mail updates on the status of our two orders. In our experience, what you provided in that respect is way better than normal experience. Thanks again very much, and we would recommend you to others.
Denis
6/4/2014
The staff at e trailer is great! They are helpful, fast with communication and shipping.
Drew
6/4/2014
My order #102783393 was received in the stated time. Everything was exactly what I needed to attach a bike rack to my Motorhome & clean out the holding tanks. As usual the people at etrailer.com kept me informed every step of the way. Outstanding service! Thanks, Gary
Gary
6/4/2014
Everything arrived as orderedfaster than a speeding train! I had a problem fitting the hitch ball mount I purchased to the receiver on my 2010 Subaru Forester. I called Customer Service, and a very helpful agent by the name of Kathy at extension 381 walked me through a solution. She promised that if the solution didnt work, and the ball mount was scratched up as a result, etrailer would still take back the ball mount. The solution worked! Great service! Great company!
James
6/4/2014
This has been a great buying experience, the site worked great, shipping was earlier than thought, and the product is exactly as presented. I received the wiring harness, I immediately read the directions, and I installed it in exactly 11 minutes hooked it up to my trailer, it checked out just fine, how can you do better than that! I strongly recommend etrailer.com to anyone. I was quoted $130.00 for the harness and an hour labor at $65.00, at our local trailer equipment people and the dealer was higher than that, it saves a lot to buy from etrailer.com and with the instructions they provide, anyone can install this system. Extremely glad I found you etrailer!
James
6/4/2014
My CR went out of his way to make sure my order shipped that day, even though I called very late in the afternoon. You dont know how much I appreciate that ! Thank you SO much, Nik M !!!! Hopefully, UPS will not fail me..I really need my order by friday !
Joyce
6/4/2014
I dont usually write comments or reviews but I just had to say that I am quite impressed with the service. I placed my order on Monday at 5:30 pm and just after 11:00 pm I received a notice that my order had shipped. I guess everything I read about etrailer.com service is true. Thank you for the quick service and I will be ordering from you again.
Kevin
6/4/2014
I have made two purchases from etrailer.com and the prices were good, but the customer service was unbeatable.
Kurt
6/4/2014
Great site and fast delivery! Thanks.
Matthew
6/4/2014
Great experience, everything I ordered came on time. 4 business days One box was a little beat up, but nothing was damaged. The box did weigh 96lbs. Thanks Adam R. for the information on the weight distribution system.
Patrick
6/4/2014
The quality of the bike rack was 2nd to none and easy to install. I got a better price than I would have from the manufacturer, and it arrived to me within 3 business days, with free shipping. First-class product and customer service.
Patrick
6/4/2014
Arrived quickly and received prompt communication from seller at all stages of process. This is a 1st rate merchant.
Randy
6/4/2014
Purchased the tailgate assist from etrailer.com and it was quite simple to install 15-20 minutes. Communication was excellent and lightning fast shipping. I highly recommend these guys and will bookmark their website.
Reynold
6/4/2014
Outstanding product and customer service from the people at etrailer.com. Original item was back ordered and the staff contacted me promptly and offered replacements that were in stock then shipped it to arrive sooner than the standard shipping at no additional cost. I am totally pleased with the fit and finish of the floor mats and totally pleased with the customer service reps. Great job!!!
Robert
6/4/2014
Debora H did a great job give her a gold star
Ted
6/4/2014
I ordered a draw-tite hitch and Thule bike rack on a Monday. I received an email from etrailer immediately with a tracking number for the package and to my surprise it arrived on Wednesday.
Terry
6/4/2014
Kourtney provided the best service I have had online shopping. Helpful, accurate and on time. Thanks to her my vacation got off on time
Bob
6/3/2014
Great service from etrailer. Hitch arrived more quickly than stated, and with the help of the online video, I was able to install it myself. Without the video, I would never have tried to do it myself. So far the hitch works great with my bike rack.
Bryan
6/3/2014
always a good experience. great place to shop for tires
Charles
6/3/2014
It was an excellent experience
Dale
6/3/2014
Quick, easy, and on time! What more could you ask.
Eugene
6/3/2014
I think that was about the quickest response to my order I have ever had. It was a Sunday night when I ordered it and I got an email from a live person shortly after. My purchase was easy and the order was shipped fast. I was pleased with the follow up emails letting me know what was going on. I am very pleased with etrailer.com and will continue to purchase from them.
Jeffrey
6/3/2014
order was out of stock ,but etrailer kept me up to date until it came available , Thanks for the help.
John
6/3/2014
Very prompt service. The part was as advertised. Would definitely do business again with etrailer.com and have already recommended them to a friend. Keep up the good work!
Kevin
6/3/2014
My order hasnt arrived yet, but the entire experience to date has been great. It was easy to find what I wanted, easy to confirm that on the web site, and easy for complete the order process. Considering that it was a very small purchase, I couldnt have been served any better, and Id guess that some other providers would at least have fond a way to hit me up for some extra postage and handling or similar charges. So thanks!
Robert L.
6/3/2014
It is not your fault that swagman did not have part #2 for what I needed. You guys got the part # and ordered parts and expeditiously shipped them. You kept me informed all along the way. One of your girls KIM? even called me on Memorial Day to let me know how my order was progressing thru the system. You guys are great!
Scott
6/3/2014
very happy with my order. The step pipes look fantastic and the tail gate is a perfect addition
Steve C
6/3/2014
eTrailer.com has continuously proven to be quite literally the most pleasant online purchase experience I ever have. And I purchase frequently online. I recommend them to any one in the market for something they offer. Great prices with even better customer service!!
Terry
6/3/2014
Great experience, installed quickly.
Thomas
6/3/2014
My seat covers fit great, very happy with etrailer.com and will use them again
Tim
6/3/2014
Good group of folks doing a great job. I am a repeat customer and have never had a problem. Etrailer has great prices on their merchandise. Cant ask for any more in a business.
Tom
6/3/2014
Regina S. was extremely helpful. Very good service.
Tony
6/3/2014
Just wanted to say thanks for a great product and even better customer service! I will definitely shop with you guys again.
Travis
6/3/2014
Erika was just great from start to finish. Thanks a million.
Annari
6/2/2014
I loved the videos!!!! They were the right part, right vehicle, and were exactly what I needed. The videos showed me how to install the parts and helped save me almost $200 on installation fees. My neighbors couldnt believe how easy it is to install a hitch, and without the videos I would have never know either, THANK YOU!
Brian
6/2/2014
It was very easy to find what i wanted and the service & reply is excellent.
Conway
6/2/2014
Terrific experience! Fast shipping, competitive pricing and item received as expected. Thank you!
David
6/2/2014
Very good service and friendly advice.!!
Donald
6/2/2014
I had trouble finding a replacement line for my trailer lights, so I asked customer service for help. They responded quickly and included all the dimensions. Perfect & easy. Immediately ordered at a very good price, and delivery was smooth and on target. Overall, I couldnt be happier with the service & parts!
Eric
6/2/2014
Very knowledgeable and excellent service
Glenn
6/2/2014
Order went fine. Received fast . Shopped again.
Henry
6/2/2014
Ordered a lock mount. Everything is as described. Im happy and would recommend etrailer to anyone.
Hong
6/2/2014
Excellent service and information feedback. I placed an order online and shortly received email that items were available at distribution center and would be shipped promptly. Tracking information was promptly posted clearly stating shipment and progress. I chose standard shipping and my package arrived sooner than expected. Job well done.
James
6/2/2014
Your staff was very well informed and answered all of my questions thoroughly and in depth. My order shipped very promptly and that is a big plus. Im sure I will order from etrailer again when the need arises.
James
6/2/2014
all is fine - it came quickly
John
6/2/2014
Just received my order today. It was just what I ordered and it took 20 minutes to install. Very pleased with the service from etrailer . I will likely be ordering again from here in the near future.
John
6/2/2014
Delivered when promised, very easy install I would highly recommend
Karl
6/2/2014
The unit works GREAT and very speedy shipping. I can not thank you enough.
Ken
6/2/2014
Excellent experience. I needed to ensure something was delivered to me before we left for vacation and terai let actually worked with me to ensure that it did.
Kevin
6/2/2014
I have a 10 year old Thule hitching post bike rack with integral straps on the cradles in which a couple broke. Tommy C. sent me a link with cradle and strap options. I was able to order new cradles with replaceable straps at a very reasonable cost. They will just slide onto the one inch diameter tubes.
Leonard
6/2/2014
I found what I was needing, fast and easy. I am sure I will be using your site many more time in the future.
Leroy
6/2/2014
Customer service was awesome, Very helpfull. & got the tires we needed in days, Thank you
Mary
6/2/2014
Great info about the item,fast shipping.
Michael
6/2/2014
This is my second time ordering from this site. The site is easy to use and they have a ton of stuff to choose from. On my second order they upgraded my shipping at no cost to me. I will order again in the future and recommend others to do so as well.
Michael
6/2/2014
This was really a great experience. The web site was easy to navigate, and the price was the lowest I found. I ordered the parts on Sat afternoon and received them on Monday. They gave me a tracking link in the confirmation email....not one that leads me to a another site where I need to enter the tracking number, but a direct link that displayed a route and progress along the route....Pretty cool! This will be my go to spot for everything they sell.
Michael
6/2/2014
I am 51 yrs old, so i have been around the block a couple of times, and i am also in purchasing. I dont know if i have ever come across a company with better customer service than etrailer. I have been purchasing products from them for a couple of years now, and each time i am delighted with the transaction. Not only do they offer an extensive range of products, but they also back it up with the best product support i have come across. I ordered a powered trailer jack, and after 10 months it went bad. i sent it in for repair, and they just replaced it with a brand new one no questions asked. I also ordered 10 Cargobuckle flush mount ratchet straps, and had a minor issue with a couple of them and etrailer sent me new ones promptly. these 2 issues that ive had are not indicative of my history with etrailer, as i have purchased many products with no problems whatsoever. I would highly recommend etrailer to my family and friends any day.
Paul
6/2/2014
Part of my order was on back order. I was emailed and called with this info. I was given other options to keep my entire order on schedule . Thats what I call great service and concern for your customers ! ! Keep up the good work e trailer........... you people are the best ! ! !
Richard
6/2/2014
Marcia does a great job of customer service. My experience working with her was great. The price I paid for my item was nearly $200 cheaper than the OEM part.
Robert
6/2/2014
Great service and the lowest prices. Cant beat that!
Ronald
6/2/2014
Easy shopping and fast delivery even in rural Idaho.
Russell T
6/2/2014
The website is set up very well. The customer assistance is very good. Like how manufacturer part numbers are used and compatible parts are fairly clearly listed. Prices are competitive. On the tail end of a couple orders, I would say shipping packaging is below acceptable. Received several damaged parts due to being in contact in the shipping box. Of course they offered to replace, but I thought I could use them as-is. Just because they are rough trailer parts doesnt mean they should receive reduced care in packaging. Will be coming back to E-trailer for sure, though.
Scott
6/2/2014
This is an amazing company, always polite, professional and educated on their products. Ordered items are always on the delivery date stated or before. I will always shop and always point friends here. The only way to get better is to carry everything I could ever buy, : Keep up the GREAT job !!!
Tim
6/2/2014
Order process was very simple. I used to have an internet retail boat store, so I know how important it is to provide the simplest ordering process! My order was placed 28 May, shipped 29 May. It is supposed to be delivered today according the the status. The only issue Ive had on this site was it took a few days before the shipping tracking info to show up. I kept clicking the Details/Tracking link and it just kept loading the page over again. I didnt notice the other link which I did notice today that said Shipped USPS click here for tracking details. Well that worked fine, so maybe I just didnt notice it earlier. Overall, simple site to use, fast shipping, I give it a A.
William
6/2/2014
Excellent customer service. I messed up my order and did not realize it until I was called and all was fixed prior to the order being shipped
Zachary
6/2/2014
I needed a bike rack for a new Ford C-Max plug-in hybrid. I didnt want to go to the expense of installing a trailer hitch, and I didnt know which rack would clear the rear spoiler. I emailed e-Trailer, and they immediately recommended the right model. The same rack was available at the same price at Amazon, and because of our credit card we would have gotten 5 off there, but my wife insisted I go with the independent vendor, meaning eTrailer. Im so glad I did. I placed the order and received immediate confirmation. An hour later they wrote to tell me they were expediting my free shipping. The rack arrived on schedule, as promised, it was well packaged, and it turned out to be the perfect choice for the C-Max. Three cheers for e-Trailer: theyre an helpful, honest and knowledgeable company. What more could one ask for?
Aaron
6/1/2014
Customer Rep went to great length to find the proper part I needed.
Anthony
6/1/2014
Employee are very nice and help one of the best on line shopping experience I be had Thanks
David
6/1/2014
I ordered my parts over the phone and your sales associate was very knowledgeable and made sure I got ALL the right parts I needed including the nuts and bolts. The parts arrived within 48 hours of my order and my business trailer was back on the road. Fantastic!! Thank You very much!
David
6/1/2014
Just like my previous orders, the right product and fast shipping.
Dennis
6/1/2014
Best company I have ever done business with over the internet. I called them several times with questions about a hitch. Every call was answered promptly and I received the correct information each time. I was due a refund by finding a lower price and received it in a matter of days. Every company has some faults, but could not find any with etrailer.com. Have done business with them in the past and they will certainly get my business in the future.
Edward
6/1/2014
I am a repeat customer great fast service as usual.
Evelyn
6/1/2014
I placed an order for 2 jacks for my 5th wheel and actually received a phone call from a rep to tell me they were on back order and after asking about my need recommended a much better product. They arrived within days - free shipping - and were perfect. I just placed a second order - free shipping again for a total order of $99 or more. The prices are very competitive. Its my go-to site for anything related to my tow vehicle or 5th wheel.
Fred
6/1/2014
Your response for such a small purchase was overwhelming. I have never dealt with a company that actually was this responsive. I will surely spread the word about your commitment to your customers.
Gene
6/1/2014
Amazing company. They shipped my stuff the same day. Couldnt ask for better service.
Gregory
6/1/2014
Found just what I needed in a very short time
Harold
6/1/2014
Your site is easy to navigate even for us old codgers and your service is the fastest I ever got on a Sunday! If Im as pleased with the roof rack as I am with your service, youll have a customer for life.
Jonathan
6/1/2014
This is the second time Ive purchased from etrailer.com, and for the second time I am VERY IMPRESSED with the professional way they do things. I especially like being able to track my shipment on their website without having to switch to UPS, or whoever! The communication doesn’t end as soon as you hit the PURCHASE button! Keep up the good work, and Ill be back for sure!
Michael
6/1/2014
I received the trailer harness for my pickup in 5 days with routine shipping. The installation was simple. Great service.
Phillip
6/1/2014
Love the hitch and Bike rake. Etrailer got everything right. Very satisfied.
Rick
6/1/2014
I am really impressed so far...I place my order and within minutes recieved an email to confirm my order and then got another email saying my order was being shipped same day and upgrated shipping to 3 to 5 days free....and this is Sunday...really cool
Rob
6/1/2014
Outstanding technology to allow the customer to make a better and more informed buying decision. In addition, after the sale, the service is exception, particularly when compared to other e-tailers. Ill be back to etrailer.com for additional products and outstanding service.
Robert
6/1/2014
I found a broken spring hanger and at the same time found a rear seal leaking on left rear axle of my RV. Discovered this website when looking for parts and decided to buy from here. Found the parts I needed which was two electric brake assemblies, spring hanger, and two wheel bearing seals. I even made a call on a Sunday to get some clarification on one of the parts. Order was shipped out the same day within a few hours after placing the order.
Scott
6/1/2014
Etrailer.com is the best. I spoke with Jean Customer Service and she was very helpful in me being able to find the right products for my project. My order as shipped free shipping and received I received it two days later. Good emails on order tracking too. Great quality and very please. Many thanks to etrailer.com and Jean.
Steve
6/1/2014
WOW! This Never happens: not only my did I get to take advantage of etrailers free shipping, but I placed my order on Sunday afternoon and got back a confirmation followed by a personal message from Andrew J. who said he personallygot my order shipped AND expedited the delivery time by TWO DAYS ALSO AT NO COST! WHO DOES THAT??!! Etrailer.com !!!
Thomas
6/1/2014
Received B&W Model 1108 gooseneck hitch and B&W Companion 5th wheel hitch on date promised. Everything receive was well packaged. Thank you, great service.
Tim
6/1/2014
John, the sales guy, was very knowledgeable and patient in helping me make my buying decision. The part shipped out the same day, which was a Saturday! Ill know the rest of the story as soon as my brake controller arrives. I highly recommend you spend the time and call on a product you may not be so sure about. These guys make it a great experience and youll end up with the right product!
William
6/1/2014
Great outfit. Started to order on line but decided to call to make sure I was getting the right hitch for my vehicle. After a short hold I was connected to Carla M, who knew the product line well. She confirmed that I was on the right track and went ahead and put the order in for me. Very helpful and very friendly. Thank you Carla and etrailer.com.
Dave
5/31/2014
Ordered trailer hitch on thurs,got it on Fri. Everything went together just like they said it would. Wiring kit went in perfect. I am extremely pleased.Would recommend to anyone. I was most impressed with fast and free shipping. I Dont know how you could improve.
Dave
5/31/2014
I was impressed with your product description and pricing. I will update my thoughts when I receive my order.
Edward
5/31/2014
Ordering was simple and helpful. Your folks knew the answers to my questions. You shipped about a week earlier than you initially stated. Great job so far, we will see when the wheels arrive.
Jaymes
5/31/2014
Ordered Hidden Hitch with wiring harness and holder for the 4 pin end. Easy to install and works like a charm. With the extra holder unit I was able to attach the 4 pin bracket around the round beam of the hitch and place the 4 pin receptacle further back and underneath which allows my plastic cover for my Traverse to go back on and hide the entire unit. Very nice. Also got a free upgrade on shipping and received my unit sooner. Thank you guys/gals at etrailer.com. Joe
Joseph
5/31/2014
Easy to use website with great photos showing the installation from all angles. Online ordering interface is very user friendly. Of course the personal email from representative is icing on the cake.
Kenneth
5/31/2014
Excellent company. Good web site to order parts for RV. Customer service keeps you well informed of orders placed with e-mails. Tracking numbers are provided to trace order with expected delivery date. Would highly recommend this company.
Richard
5/31/2014
Great service!
Ronald
5/31/2014
Amazing company to order from. Love the quick service.
Steve
5/31/2014
Great service and outstanding instructional installation videos online.
Tod
5/31/2014
Best deal on the Internet and I got them in just 3 days. Like everyone else, I had an exhaustive search on the net and ended up on eTrailers site buying a pair. Dont spend your time looking around. These guys are the real deal.
Walter
5/31/2014
great company !!!!
Brian
5/30/2014
I ordered a hitch bike rack on Sunday and it was shipped early Monday. It was delivered on Thursday. Service is terrific, and packaging for shipping is top notch. This is the second order Ive placed with eTrailer and Im very satisfied with price, products and service.
Jeff
5/30/2014
Excellent selection and excellent service!
Kim
5/30/2014
The prices are low and really fast shipping. Their customer service team just cant be beat. Especially Cathy T. She got my order out in record time with time to spare for my upcoming trip. Thanks so much
Richard
5/30/2014
Great product works well.Customer service at etrailder was fantastic..shipping in Economy Shipping to montreal in 13 days
Alain
5/29/2014
My items arrived very fast. The box was damaged in shipping, but in spite of the hole, nothing was missing and everything looks great. The customer service had been phenomenal. The videos are also helpful, as well as responses to other customers questions. I highly recommend etrailer and will be working with them for my future needs.
Alberto
5/29/2014
As everyone always states on their reviews, customer service was excellent. It is really refreshing to deal with a company that actually cares about customer service and walks the talk to make sure their customers have a great experience. I ordered my product on Tuesday morning and wondered if I could get it by Thursday Bridget took the time to check for me and followed up when she was able to confirm that the order would ship that day. I got the shipment on Thursday. Bridget also was able to answer questions I had about the product and shipping. Overall a great experience and I will definitely order from etrailer again and will reccommend them too. I wish more companies were like etrailer.
Chris
5/29/2014
It all went really well. Price was right, information to decide was clear on the website. I really appreciated not having to buy the ball receiver when I did not need it whereas your competition had a higher price but required me to buy that component. Tracking was easy, ship-time was reasonable, its set for delivery today. If it shows up it will be perfect and a great experience. Thank you. GF
Gerald
5/29/2014
We had a very easy time finding the product that we were looking for on etrailer.com. We were thrilled to find our product was not only on sale but shipped for free. We were concerned that the bike rack might not make it here on time for us to go on our vacation but with the expedient turn around time from confirmation to shipping less than a day! we now have every confidence that it will arrive in time for us to use it on our trip. The price and the shipping time were better than Amazon Prime and thats hard to beat!
James
5/29/2014
Great service! First delivery.
Mark
5/29/2014
Ive made a few purchases from Etrailer.com and have always been very satisfied. They have excellent customer service and are great about communicating the status of an order. Orders arrive promptly and in perfect condition.
Michael
5/29/2014
It was easy to find, inexpensive, and fast ground delivery....installation was a breeze and easy with instruction provided
Pat
5/29/2014
You are my go to guys for trailer/RV parts. Quick service and a good selection of parts. Thanks.
Ralph
5/29/2014
I like your great service. Thanks,
Ronald
5/29/2014
This place is awesome!! Have placed several orders though E-Trailer and have always had awesome customer service and super fast shipping.
Stephen
5/29/2014
Received as listed. Equipment fits well, snug, not too tight, nor too loose.
Tim
5/29/2014
Great people I had a card problem they emailed me about it. We fixed the problem quickly without any delay on my product
William
5/29/2014
Everything arrived in perfect condition. I ordered 3 combination light/fan for my popup camper. They look to be the same as my original and these were the cheapest on the web. Etrailer is a pleasure to buy from.
Chris
5/28/2014
Great product and service for the best price, easy access to the web site and quick check out. Thanks
Claude A
5/28/2014
Ordered my Whispbars the Thursday before Memorial Day weekend. When everyone else was telling me that they could maybe get me my bars by the following Thursday for an extra $30-$50, etrailer said theyd get there on Tuesday for no extra charge, free shipping. Well, yesterday was Tuesday, and sure enough, they arrived right on time. Great job, etrailer!
Dave
5/28/2014
There was a waiting period from the manufacture about 45 days but E-Trailer representative kept me inform on the progress of getting the wheels and the possible date that they would be shipped to them and forward to me.This is something that i have not experience with most mail order company that would not have done this communication if the item was not in stock or their warehouse,Thanks.
Edward
5/28/2014
Quick shipping and really good feedback on where my order was. Thanks
Evan
5/28/2014
so far so good- had a change in my order and customer service was very helpful in getting the order updated.
Harry
5/28/2014
It was fast and easy. Great prices. Thank you etrailer.com
James
5/28/2014
Excellent help. They know their stuff
Joe
5/28/2014
Good pricing shipped faster then expected and was able to find the product I needed right away. Thank you very much
Justin
5/28/2014
I had an awesome experience with etrailer.com. Service was friendly and efficient.
Lucas
5/28/2014
Carla was very courteous and professional. I asked about a product, she gave me the code number to look up to see if this is what I wanted, so I could compare. Very Impressive. I just bought my RV and am not real familiar with all of this, but I will buy all my RV products from now on here. Plus the free shipping wasnt bad..
Michael
5/28/2014
I wasnt sure if what I was ordering was the right size for my 5th wheel. They assured me that if it wasnt right I could return it. I ordered the steps and got them quickly. They were perfect, even better than my original equipment. Im very happy with my first trailer experience.
Mike
5/28/2014
Great service and awsome price on the item I ordered. Shipped the same HOUR I ordered it! Thanks to everyone at etrailer.
Robert
5/28/2014
two weeks later no parcel yet, hope its not lost
Roland
5/28/2014
I love the prices and it was fast shiping ordered my hitch Monday and arived today
Ronnie
5/28/2014
The ion was good and the service was great. I got what I needed where no one else here in Ontario could help. Great service.
Sterling
5/28/2014
Since my first experience using etrailer to purchase a trailer hitch for my SUV it has become my ONLY source for vehicle accessories. Nothing I have found beats its prices, quality products, shipping speed, and customer service. That is why I have gone back to them to purchase a cargo rack, bike rack and second trailer hitch for my truck. I have and will continue to recommend them to friends.
Terry
5/28/2014
Great products, excellent shipping & delivery
Timothy
5/28/2014
Ordering was fast and easy. Product showed up in the time that was quoted and in good shape. Works great. Would highly recommend, service was great.
Art
5/27/2014
Helpful info on the phone and speedy delivery!
Barbra
5/27/2014
Vince was the representative I spoke with was knowledgeable and efficient. He had the order on the way before I hung up.
Ben
5/27/2014
Wow!!! Great customer service and the young lady I talked was very knowledgable.
Bill
5/27/2014
Fair prices, numerous shipping options, and efficient website made finding and purchasing what i needed simple and fast!
Brett
5/27/2014
Holy Cow! I just ordered and its shipped already. UPDATE The shipping was super fast - ordered on Tuesday and received the package Thursday by postal service. Dont pay extra for UPS. The mirrors were so easy to install, just like the video. It took about two minutes. There is some minor vibration on the highway but I bought them mostly for backing and Ive seen a lot worse.
Bruce
5/27/2014
Quick to ship. Priced right.
Dennis
5/27/2014
My order arrived three days ahead of schedule and the product was better than I expected. When the need / want occurrs, etrailer.com will be the first place I look.
Gary
5/27/2014
Nicole was very helpful with my order. The experience was pleasant, my questions were answered, and my order shipped the same day.
Gregg
5/27/2014
The website made finding the hitch receiver kit for my car very easy. After I placed my order, I got an email from an actual person with shipping and tracking information. Very positive experience!
Jacob
5/27/2014
First class!!
Jim
5/27/2014
Lexus was very knowledgeable and friendly. Answered all my questions and very helpful.
John
5/27/2014
order 102775855, the directions for installation do not match with my vehicle, I want to send this back for refund, contacted customer service by email yesterday and have not yet received reply, the packaging did not look new, it looked pre-opened and was scotched taped together, could someone please contact me to send this back
John
5/27/2014
Great place to find what I needed. Will keep in my places to shop for trailer parts and special items for towing.
Joseph
5/27/2014
Great selection, best price, and quick delivery.
Joseph
5/27/2014
Excellent customer service! Great communication and super fast shipping! Will definitely be purchasing more from this place!
Michael
5/27/2014
Katie d was a great help navigating me through the order process she didnt sell me anything I didnt need even thou I asked for the item I will order from u guys again and the package arrived on time THANKS AGAIN
Quintin
5/27/2014
Excellent service, quick shipping. Hitch on Volvo V70 took less than 20 minutes and everything fit perfectly!
Russ
5/27/2014
the product is perfect. the instructions about if you need an extra clip or not needs to be clarified better other than that great instructions
Shane
5/27/2014
Great product...excellant service!
Shirley
5/27/2014
A great place to shop. Very fast shipper. Will definitely do business with etrailer again.
Thomas
5/27/2014
Your response was above exceptional. A good price and rapid response is hard to find now days. You can expect to receive additional orders from myself and friends when service parts are needed. Very professional
Charles
5/26/2014
Product easy to find, description was good... made finding the right one a piece of cake.
David
5/26/2014
Wow, service is great, within a couple hour time frame I placed my order, got a conformation, and a shipping notice. They had the parts I needed in stock. Thank you
Edward
5/26/2014
Shipping was great, item arrived in perfect shape. Experience dealing with Etrailer great, will be using them in the future.
Edwin
5/26/2014
Cant wait to install it,looks so simple! ordering was a breeze!!!!
Gary
5/26/2014
As usual, fast shipping, great prices and friendly service thru emails...thx.. G
George
5/26/2014
quick deliverly all parts received as noted thank you have a great day . enjoy the holiday.
George
5/26/2014
curt hitch fit great wiring harness plug an play would be nice if ram made welded bolts on bumper a little longer. only problem was dodging rain storms shipped on tues received fri .130 pm karan did a great job
James
5/26/2014
Site informative and very easy to navigate, staff knowledgeable and extremely customer friendly thank you.
James
5/26/2014
My experience with etrailer was very positive. Easy to navigate web page, very fast response and shipping. I would recommend this merchant to a friend.
Jim
5/26/2014
This is my second order from e trailer.. very easy and very fast order filling and delivery .. thank you e trailer..
Kenneth
5/26/2014
Good site for RV/Camper parts. Good inventory of parts and lots of information about application and on how to install. Had some issue with playing videos from etrailer site, but they were also viewable on youtube.
Paul
5/26/2014
Great wiring harness and simple to install video provided online by etrailer helped me do this myself in about an hour. Saved me about $100.
Paul
5/26/2014
Went perfectly! Prompt courteous service. Salesperson carefully checked make and model to make sure things fit. Everything showed up a day ahead of scheduled delivery and worked. Absolutely a positive experience. Kelly did an excellent job.
Wyn
5/26/2014
Easy to use website with informative videos. Buying process was easy.
David
5/25/2014
Very pleased with the hitch, delivery, & installation. The instructions were a little lacking. The plastic panel mounting button removal was easy, once I figured out how to pop the center out then pull them out. I measured and rechecked my cut dimension of the panel cut out and verified based off of my own measurements of the vehicle 2012 Honda CRV, due to vagueness of the instruction reference points. I also only cut 3 sides of the panel cut out to make it a flap to cover the cutout hole and maintain the panel integrity. Also needed correct tools for the job = metric rachet set with extension. 3 hours with 2 people and installation worked great. Hitch is very nice and rugged. As rugged as the box is, the bottom was torn during shipment but contents OK.
Eugene
5/25/2014
They upgrade my shipping and sent it on time. good website
Gavin
5/25/2014
This is an easy install! I have a 2013 GTI, so the most difficult thing was working around the low clearance. Floor stands would help or driving the car up on some boards. It looks lie it belongs! Fast, fast shipping!
George
5/25/2014
As soon as you place your order its being found,boxed and shipped...quick service..great prices..
Jeff
5/25/2014
Helpful, courteous, and friendly service. I would recommend etrailer.
Ken
5/25/2014
Debie was very helpful.
Paul
5/25/2014
Great web site, found what I needed in minutes. Prices are good too Excellent feed back on shipping after product purchase.
Thomas
5/25/2014
After placing my order I realized I had entered in the wrong shipping addres. I called the 800 number and was immediately connected with a woman named Kelly. She not only assured me my order would be fixed once it processed, but she also called me back several hours later to confirm she was able to make the correction. Etrailer has excellent costumer service and I have already recommended them to my friends and family!
Alison
5/24/2014
good service
Bob
5/24/2014
Initial trailer winch repair kit was missing the spring plate. etrailer was very responsive and sent me a new kit with spring plate. I realize mistakes happen and it is important as to how they are handled and etrailer acted very professional and corrected the error. I would definitely recommend them to others.
Brian
5/24/2014
One of the best on line purchases Ive experienced. Jan was extremely helpful and courteous, and my purchase arrived on time and was exactly what I wanted.
Dennis
5/24/2014
I think etrailer has the best customer service that I have ever come across. The sales associates are very friendly and quite knowledgable about the products they sale. They call and keep you informed about your order and they notify you when it is shipped. Returns and customer support after the sale is also outstanding. If you want a good shopping experience and customer satisfaction you should give them a try. Etrailer they have very high standards and I thank them for that. I recommend them to anyone.
Donald
5/24/2014
Experience was great. Mark was very helpful. I ordered one item wrong but Mark helped me, & the right one is forthcoming.
Douglas
5/24/2014
shopping is easy and you always find what you need.
George
5/24/2014
All I can say is give Julie H. A RAISE. She did a great job and I will use ETRAILER again.
Greg
5/24/2014
I replaced the complete both brake assemblies of a 1969 Airstream Globetrotter in less than 2 hours with the recommended Hayes unit. All the mounting holes lined up as stated by Dana the sales tech. The shipping took less than 3 days. Etrailer ROCKS!!!
Guiseppe
5/24/2014
wow it shipped out really fast....I am impressed!!
James
5/24/2014
I couldnt ask for better servise. The part I ordered was in stock and was shipped out the same day. The man who took my order was very pleasant. I have ordered from e-trailer before and will continue.
Marvin
5/24/2014
Received your tire covers yesterday and was very happy to get them in record time. I am very satisfied with the covers and would recommend them to anyone. I plan to be gone most of the summer and wanted tire covers to protect my new tires. Living in Texas it gets very hot.
Norma
5/24/2014
Fast delivery. Good job with updates in your purchase
Sergio
5/24/2014
etrailer quickly processed my order on same day and shipped the next. The online video for rubber protective strip for Thule Aero Bar is informative. It is for this very reason that I made my purchase with etrailer.
Stephan
5/24/2014
fast and convient, will order again
Warren
5/24/2014
Extremely fast and friendly service. Even upgraded my shipping at no extra cost to me. Will definitely shop here again.
Blaine
5/23/2014
The people at etrailer were great to work with. They were very friendly and helpful. I ordered an odd hitch because I wanted a smaller 1 7/8 ball and the 2 with my reversable balls. Needless to say, my hitch was on backorder. A gentleman at etrailer called and spent about 20 minutes on the phone trying to source one from somewhere else, but could not. I got my hitch a week earlier than originally mentioned when it was placed on backorder. I am extremely happy with the hitch AND etrailer.
Brian
5/23/2014
So far things are going well...your price was the best by far and with the free shipping I can wait the extra few days while saving a few more dollars. Your online shopping web site was easy to navigate through and led me to exactly what I was looking for. Your video links detailing the installations also was very helpful. I will highly recommend this site and your products to friends and other customers as they come along.
Craig
5/23/2014
Excellent service
Dan
5/23/2014
Always a pleasure to order from etrailer, If you have chrome mirror covers the slip on mirrors dont fit properly but will work!
Donald
5/23/2014
This is about my 5th or 6th orders from E Trailer over the past 7 years or so. If they have what you are looking for, I recommend, without hesitation, to buy it . They are great to deal with, quick to response to your inquiries. Great communication and very easy to follow the delivery of your parcel.
Jacques
5/23/2014
I ordered some custom fit floor mats for my Avalon. This was one of the more pleasant online shopping experiences Ive had in a while. There was a delay in shipping due to the manufacturer etrailer was communicating every step of the way. They let me know there was a delay, when they thought they may ship, and an update that they were actually shipping. Once they did ship it arrived quickly and undamaged. Great overall experience and good prices as well.
James
5/23/2014
love doing business with your outfit always curtius and professional
Laurier
5/23/2014
Christy was great. she knew the product, and was friendly and a pleasure to talk to.
Robert
5/23/2014
This is the first and last place you need to go for tow hitches and accessories. I purchased a hidden hitch from them 2 years ago and this year needed a couple of small pieces for a trailer . Both times the service and pricing is unbeatable. Why drive around to multiple auto parts stores hoping they have the part you need.
Robert
5/23/2014
The team at etrailer.com makes the process very easy. They sent email confirmation and shipped the order within one hour. I will definitely order again.
Van
5/23/2014
fast, helpful, and the make sure you get everything you need for whatever youre doing…
Bernard
5/22/2014
Wow...small order, huge service...fast, informative...fantastic!! Thank you!!!
Bob
5/22/2014
I could not get a pizza here any faster, the parts I ordered were spot on, service obove and beyond my expectasion. Will be ordering again from you. Thanks Craig
Craig
5/22/2014
Great! Looking for a wheel for a used utility trailer. Wife got on etrailer, measurement/size guide helped me decide which wheel, she had it ordered in less than 5 minutes, at my door in 2 days! Paying shipping was well worth time and hassle saved! Thank you - etrailer!
Doug
5/22/2014
Replacement for mirror that I broke. I expect to be happy with this one also.
Frank
5/22/2014
Excellent service.
Gary
5/22/2014
Fastest service I have ever seen!! And the fenders were absolutely perfect! Wish you sold everything.
Gary
5/22/2014
am still waiting on the delivery ETA isnt till tomorrow but based on the service and the communication from the entire team at etrailer I am sure that is will be here in great shape. For all of you who need items that etrailer.com can supply you might want to know that I got 3 e-mails to keep me informed 1 telling me they received the order than George J confirmation pending shipment thanks George and than Donnie Y let me know it was shipped thanks Donnie. So not only do I get these e-mails but I know who I am talking to and I like that added touch. Great job…..oh yeah the pricing is good also Hugh
Hugh
5/22/2014
etrailer does it just right. Good prices, great selection, fantastic service and very pleasant people. I will look to them for anything else I need.
James
5/22/2014
Great product easy to instal took 20 min. From receiving the package to finish fits our Mazda5 like a glove
Jim
5/22/2014
An overall great experience. I ordered and received an entire brake assembly with drums. It arrived in a timely fashion. Great prices.....two things less than perfect. 1. a poor packing job on one of the boxes. I could see merchandise through hole in box. Box overpacked. 2. The computer link that allowed me to track shipping was scrambled and did no good whatsoever. Overall….a 4.5 out of 5
Jon
5/22/2014
I am so excited that I can now travel with my bike without scratching the heck out of my SUV. I got the Yakima bike rack a day early and I am ready to travel. Lets ride!
Larry T
5/22/2014
I purchased items from e trailer in the past and have always been very satisfied.your prices are better then most for the same items.a happy customer
Leo
5/22/2014
I rate etrailer.com most excellent in the categories of ease of ordering, shipping speed, customer service and communication. I would definitely shop here again.
Patricia
5/22/2014
Etrailer is a pleasure to deal with. Very professional and courteous people. I absolutely tell everyone about etrailer.com!!!
Richard
5/22/2014
etrailer.com comes through again they have what you need at a price that is reasonable. I ordered a trailer hitch and wiring harness for my new RAV4 for $220, the dealer wanted $850 including installation. Im pretty sure I can 4 bolts and plug in the prefabbed wiring harness in under 2 hrs. Their demonstration videos pretty much debunk any mystery about what needs to be done.
Robert
5/22/2014
From the the first e-mail, phone conversation, and then order fulfillment, I had a very professional experience with your organization. I am very pleased with all aspects of my purchase, including price. I would not change a thing!
Robert
5/22/2014
Renee could not have been nicer to work with. She kept me informed as to what was happening.
Robert B
5/22/2014
fantastic service and parts the best I ever received from any order fast service and A1 parts. Thanks E trailer.com
Ronald
5/22/2014
The things I ordered came in within 2 days. The easy grabber and cargo stabilizer came in good condition and was made of very strong material. My sister already wants to order one for her son. I would recommend this to anybody.
Shirley
5/22/2014
Price is important, but your customer service is FANTASTIC!!! The people at etrailer exceeded my expectations by a mile. Thank You!! I will be back!
Steve
5/22/2014
This is my second order with e-trailer but not the last. E-trailer staff are very efficient and knowledgable with the items they sell.UPDATE: E trailer is very professional conducting business and thats why I buy from them. Thanks e trailer
Teresa
5/22/2014
Reasonable price, fast shipper.
W
5/22/2014
Second or third order and very happy. This old fellow made a mistake on a purchase and these folks straighten out for me. Thank etrailer!
William
5/22/2014
so far so good. the communication is fantastic, it really shows the people working for the company care about the customer and care about the business. I have had several emails and even a couple of phone calls to follow up on the order. Thanks
Andrew
5/21/2014
I wish all online stores was as user friendly etrailer.com.
Anne
5/21/2014
Great! Unbelievable customer service. Your website was great, as well as Kathie. Now if my order get here on time, it will be wonderful. Thank You.
Charles
5/21/2014
The customer service rep was great. My order arrived when promised and was a snap to install following the online video instructions. Two thumbs up!
Charles
5/21/2014
One of the fastest checkouts and shipping Ive experienced online ever. Easy to find the right product roof racks that fit my car and at a very good price. Order was quickly confirmed and shipped. Also received free upgraded shipping. I couldnt ask for better service.
Craig
5/21/2014
I like the service. I also like getting and e-mail that thanks me for buying from your company. I plan on talking to your staff on a fifth wheel hitch for my truck. What is the best one for my truck?
David
5/21/2014
I havent gotten my order yet hitch, tongue, ball, wiring but so far you guys are on top of things. I was allowed to adjust my online order over the phone to save some money because I forgot to order my wiring right away and I also got notified my hitch wasnt in stock, so I got it to ship straight to my house from the factory. So instead of not telling me and having me be lost and confused about my order, you guys handled it right away and its all on the way as we speak. I never give feedback or reviews or anything but so far Im very impressed with the customer service and the website is super easy to use as well. Just put in your car information and bam youve got all your accessories right there in front of you.
Derek
5/21/2014
Great website for online purchases. Price was better than found on some other sites, and with free shipping you cant go wrong. My package arrived quickly and the communication regarding my order & package delivery were excellent. A couple issues though: 1 The factory box was beat up pretty badly upon arrival. I was sure the contents would have damage or items may have fallen out of the box. I took pictures, just in case, before opening and reviewing the contents. Thankfully, everything was still inside and there wasnt any damage. 2 The instructions arent really that great, but thats a Rhino Rack issue I guess. It took me about 1.5 hours to completely install from straight out of the box.
Eugene
5/21/2014
Spot on! ordered on a Sunday, Sitting at my front door on Wednesday... Thank you
James
5/21/2014
Website easy to use, good selection of parts and shipping was really cheap and shipped fast. If I receive the item in good condition, Ill be extremely satisfied.
Jean-francois
5/21/2014
Great exper. shipping time was made shorter without additional cost and the lights were better than I expected.
Jerry
5/21/2014
My order was placed on Tues evening after 5 pm. The order was shipped that night so that I will get it by Thursday. I did not even ask for expedited shipping, but Londyn made this happen so I could get the boat on the water for Memorial Day weekend. This was also with free shipping since the order was over $99. Great service.
Kevin
5/21/2014
Casey S is the BOMB !!!!! Very professional and her knowledge of components is over the top. I could not have been more satisfied with my experience . Call on etrailer for all your trailer needs. You will be glad you did.
Mark A
5/21/2014
Amazing shipping speed! Placed an order early afternoon, packaged and shipping notification 3 hours later. Thanks Kelly S. for your guidance.
Marshall
5/21/2014
Impressed with prompt service, pro-active customer service, clear, and frequent updates on shipping/order status. Also the website has great detail on products, and useful videos with technical information and instructions. Additionally the staff provides answers to questions in a timely fashion. Im very happy with all my orders from etrailer over the last several years.
Michael
5/21/2014
Much faster turn around than I expected. Kept me well informed,
Myron
5/21/2014
This is a great site to get all the information necessary to determine what components one needs for your application. All of the components can be ordered from this site and are compatible with each other. By far the most helpful part were the You-tube videos. It made it easy for me, a do it your-selfer, to see how the installation is done and get a concept of what the individual components are. I feel confident I can do the job right the first time. Thanks etrailer!
Scott
5/21/2014
Very good service, orders where here fast. Good produce information and anytime I have called for information it has been excellent.
Thomas
5/21/2014
One of the best online companies I have dealt with
Tj
5/21/2014
I was hoping for an early delivery but not really expecting to be that lucky. Ordered on Monday, got it on Wednesday with Free Shipping ! In time for the weekend. Very happy with the process, the delivery, and the product. Will be back for more soon as my wife leaves the room!
Tom
5/21/2014
Excellent products..Excellent service..Thank You
William
5/21/2014
Great experience and great customer service. Fast shipping and a great product at a very good price. Couldnt be more pleased.
William
5/21/2014
Absolutely great. Took 1 week from the time I ordered to the time it was shipped to my door. The videos and Q&A were great. I will be ordering again due to the wide selection and reasonable prices.
Christopher
5/20/2014
My experience with etrailer.com was wonderful. They had the item I was looking for and ordering was very easy. The item arrived sooner than expected. I cant wait to give the item to my Dad for Fathers Day.
Cindy
5/20/2014
I had an good experience with your staff, they gave me an good answere right away
Cornelis W
5/20/2014
Very happy with the whole experience with etrailor. Marcia A was great to work with and shipping was fast and the parts were well packaged. A+++++
Dave
5/20/2014
The web site is well designed. Ordering is easy. Free shipping is appreciated. First email indicating order received was nice. Second email a few hours later saying my item was already shipped was great ! Already forwarded the web site to a friend. This is how internet shopping is supposed to work !
Deborah
5/20/2014
Called etrailer needing some marine grease rather quickly. Vince took my order over the phone and got it right out....now I can make my fishing trip planned for the end of the week...I really like the etrailer staff Ive spoken to...Cole, Vince, Matt....great customer care and service...thx, yall keep me rolling!
Edward
5/20/2014
This was my first experience buying tires online. E-trailer was great. Customer service and communication has been outstanding and the shipping time was faster than expected. I will be using e-trailer again and recommending to all. Thank you
Eric
5/20/2014
Etrailer has kept me informed of all info regarding shipping and availability of items. I would highly recommend them to anyone needing the items they carry! One of the best internet experiences I have encountered in purchasing.
Frank
5/20/2014
Thank you for fast and good service i will tell all about how good you service is thank you you guys are the best
Frank
5/20/2014
Fast and curious customer service and the had my order to the shipper with in hours of my order. I look forward to doing business with them again. I also might add they have knowledgeable and friendly staff.
James
5/20/2014
I was very pleased with my new trailer brake control. This one is a huge step up in technology and operation. Great product, and it arrived much sooner than expected, and was easy to install.
John
5/20/2014
Customer service was great. Lots of updates on order and shipment status. Thanks.
Jon
5/20/2014
I have been buying from etrailer several times now. Every time it has been a great experience. Reasonable prices, Easy Website and Fast shipping. I recommend etrailer to everyone needing trailer parts and parts for travel trailers.
Kenneth
5/20/2014
Very easy to do business with. They were very knowledgeable of their products and sent out my order the same day.
Kenny
5/20/2014
Awesome service and communication... highly recommend.
Larry
5/20/2014
I love etrailers. Staff is always very helpful for all my buying experiences. Last nights order already shipped. Helpful videos to better understand the products. Kudos to etrailers!!!
Lisa
5/20/2014
My order shipped in less than an hour. Great Service
Michael
5/20/2014
Great Price, Great Delivery Time, I m sure Ill use etrailer.com in the future.
Ralph
5/20/2014
Went on exactly as instructions said it would. The instructions were complete and the pictures accompanying them were very helpful. Thanks for a great product.
Rich
5/20/2014
excellent service. very fast shipment. Very helpful customer service representative i spoke with. Highly recommend
Robert
5/20/2014
This was my second purchase from eTrailer.com. With so many venders and websites selling trailer hitches, there is a reason I came back to eTrailer.com. The website is extremely easy to use and I found exactly what I needed in no time at all.
Robert
5/20/2014
Helpful people . We found parts here that I couldnt get no where else and faster delivery.
Tammy
5/20/2014
First time I ordered on line. Very happy with the experience. The oder was right and came on time, didnt talk to know one but got three e-mail telling me how the oder was being processed and when it would arrive. THANK YOU!
William
5/20/2014
I would recommend etrailer to anyone. Great customer service. Tracking the order was no problem.the product was exactly what I wanted and was installed without any problems.Thank You etrailer
Alan
5/19/2014
I have done allot of shopping on the internet over the years. I can say, without reservation, the transaction I just completed with ETrailer was first class. The SES product ordered was filled accurately,shipped timely and I was able to install the product on my Ford F-150 without issue or problem exactly as described on the ETrailer web site. I am one very happy customer.
Charles
5/19/2014
Merchandise arrived promptly and in good condition. Tracking info was accurate.
Charles
5/19/2014
Great Business to deal with! Communication was excellent and product arrived in a reasonable time frame with no damage. I would recommend bot ETrailer and BakFlip industries to anyone!
Connie
5/19/2014
All ready to go camping and a hail storm came by a broke all my vent covers out. Called etrailer and they had exact covers in stock. I just ordered standard shipping but they upgraded it at no extra charge. Had them in 2 days. RIGHT ON !!!!Thank You etrailer.com
David
5/19/2014
So far i am extremely satisfied with your Company. I am impressed with the speed of getting the order out.
David
5/19/2014
So far it is a good experience and will be when the package arrives as per the young man who took the order. He was extremely helpful and accommodating. Will come back and do another post after delivery is made!
David
5/19/2014
very fast service! Now Im thinking of replacing the lights as well as the wiring on my trailer! UPDATE: Etrailer is my best online purchase experience ever. The video descriptions and helpful installations are excellent. I also cant believe how fast my order arrives in the mail. This organization is top-notch.
Don
5/19/2014
Great,on time good product and nice people.The price was the best on all parts.
Fred
5/19/2014
Stellar customer service after the sale. I had some issues that turned out to be with equipment that wasnt even part of my purchase and they still helped me work it all out. Very impressive especially considering I only paid $23 for the kit in the first place. Thanks!
Greg
5/19/2014
Fantastic experience as usual. People at etrailer arent just good at what they do, they are very nice people to talk to. This is my third time shopping with them and I recommend them to the people I know all the time.
Harley
5/19/2014
The installation was very easy it took me about 5 seconds to install them after I got them out of the box. It took me longer to get them out of the box than it did to put them on.
Ivan
5/19/2014
Excellent customer service. I ordered my part online and received an email within minutes as to when my order would ship. My order shipped the next day. Thanks Etrailer
John
5/19/2014
Great buying experience. Highly recommend.
John
5/19/2014
I do not really need the cargo carrier until archery season starts the end of September. Nonetheless, I was excited like a kid knowing what he is getting for Christmas. Its light, big enough to carry at least two large bucks, folds out of the way when not in use and has the holes for bungee chords/ropes. I definitely recommend etrailer.com not only because they had exactly what I was looking for, but because the price was perfect for me and the shipping was prompt.
Joseph
5/19/2014
The items delivered were on time and matched the OEM versions 100. eTrailer was fast and accurate and extremely helpful, even going to far to help me time my deliver so that it would arrive after I had returned from a vacation. Perfect service. I will most definitely use eTrailer again!
Larry
5/19/2014
It was very nice to deal with your people ordering the led lights for my boat trailer. you had just what I was looking for. The sales lady I talked with was very helpful and nice. When I need anything you carry again, I will for sure use your company. Thank You
Mike
5/19/2014
very good experience turn around on shipping was excellent customer rep Renee was also fantastic
Pete
5/19/2014
Great transaction and fast shipping. Thanks again
Randall
5/19/2014
As before great service. You can be proud of your organization.
Raymond
5/19/2014
Great website, great service, fast shipping. Would definetly recommend.
Ryan
5/19/2014
E trailer really has a wonderful ion and after shopping around, the best prices we have found! We ordered the first bike rack for our shore home and it arrived promptly and is a good sturdy piece that was easy to assemble. Weve just ordered the second rack from the company and cant wait to get it in! Great speedy service!
Steven
5/19/2014
I wasnt sure what to buy until I talked to your people on the phone.They were very informative and bailed me out. I bought exactly what I needed Thank you Tim
Tim
5/19/2014
Wright on the money!
David
5/18/2014
Great price, and free shipping, cant beat the deal any place else.
Dennis
5/18/2014
Lets see... Sum up Etrailer.com in one word... WOW!! A company that has what u need @ great prices & delivery time is awesome! I ordered two equalizers w economy shipping on a Sunday evening and I got an email from them @ 630 Monday morning saying they were being shipped! 3-4 states away & I had my parts on Wednesday!! You have a lifetime customer! Sincerely, Don @ redneck garage.
Don
5/18/2014
Love these guys. This is our third order with them for trailering equipment and the parts are as advertised and fast shipping.
Eric And Lisa
5/18/2014
excellent. service was great. part arrived on time and installed as easy as it said
Gordon
5/18/2014
I work in logistics. You guys are doing an excellent job by proactively letting me know where my stuff is. This is a big deal...I know first-hand that it is a lot more difficult than it should be. Great work.
Mike
5/18/2014
I couldnt find what I needed in the website, so I called. I talked to a very delightful and helpful lady who guided me through the process. Im getting exactly what I need, and I am very happy, thanks to the help.
David
5/17/2014
Excellent! Easy ordering and complete follow through on the order via e mails. The Curt tow hitch for our 2012 Honda CRV is an outstanding quality product.
James
5/17/2014
Order placed Friday E-Mail notice same day Order shipping notice Saturday Need I say more, Thanks guys
Jennings
5/17/2014
The people are great, the price is right and the service is the best. I was called and told by a real person that one of the items that I had ordered was on back order, not an email but a real person calling me from here in the US. You cant beat that. I will always order from etrailer for any of my trailer needs.
Jim
5/17/2014
Kelly was very helpful and professional in taking my order and making sure that my order was processed and shipped within the time frame I requested. After my order was placed, she provided updates for order status and when it was shipped. I wish that all company employees were this focused on customer service and customer satisfaction. Thank You Kelly S for your help and great positive attitude! etrailer.com you are a great company.
Karl S
5/17/2014
My experience with etrailer, along with everybody elses, was only positive. Dana M. was well informed about various trailer hitches and bike racks, and she provided me with excellent advice. What I appreciated most was that she demonstrated unbelievable patience in helping me figure out what I wanted.
Keekee
5/17/2014
EASY TO USE WEB SITE, FAST SHIPPING
Larry
5/17/2014
Ordered and received wrong kit.Called and they were great at getting the ploblem fixed.Received conformation and 2 days later received the right parts. Will buy from again. A++++++ company.
Michael
5/17/2014
Super service and super fast
Mike
5/17/2014
Etrailer.com handled my sale expertly. My order was a small oneneeded specific lock cores for my Thule bike rack so that I could get all 9 locks on one key 4 bikes, each with a cable lock and rack arm lock, plus hitch lock. The thule rack came with 3 cores of one key plus 2 cores for the other two bikes but of a different key. The guys at ETrailer helped assure me that I was ordering the right stuff. Actually-their online info was 100 accurate but I followed up anyway by email. The cores arrived reasonably fast and they fit perfectly. Now my rack has all matching locks. Very pleased.
Robert
5/17/2014
Great service!! What I like most was that the roof rack I ordered was true to size and fit great. And I also liked that the shipping was upgraded to fast delivery at no additional cost to me. Very happy with the product and service and will order from this company again.
Roman
5/17/2014
Customer service was awesome, even contacted me on a SundayMothers Dayletting me know that I ordered a incorrect sized item,..who does that?
Scott
5/17/2014
Im so impressed with your customer service, no other company Ive ever delt with has kept me so informed with the progress of my order from when it was placed, up to when it was sent out, even showing a map of where my parcel is right now. Thank you Marcia for such a pleasant experience with this transaction...Alan
Alan
5/16/2014
So far, smooth and easy. Thanks for the help.
Bill
5/16/2014
Excellent customer service. Employee Matt was very helpful and knowledgeable regarding what I needed.
Billy
5/16/2014
Ordered a hitch for our durango got it within 3 or 4 days everything fit just right . Couldnt be more pleased
Brady
5/16/2014
You guys are amazing. Best online service ever! Great prices and communication on status of my order. Thank you!
Bruce
5/16/2014
First class services, I have needed items twice in the last month or so and I could not be happier with the services provided by etrailer. Thank you
Bryan
5/16/2014
My first order arrived early and was exactly what we wanted so we ordered the same parts again because we decided we needed more. Much to my surprise E-Trailer called me to make sure it was another order, wow never had that happen before. We are sold on E-Trailer!!!! Thank you for the extra attention. We will remember this for a long time.
Dolly
5/16/2014
Excellent customer service My order was processed right away and I received free tracking.
Harold
5/16/2014
etrailer had what I needed at a super price. Order shipped almost immediately and arrived in 3 days! Thanks etrailer!
Ira
5/16/2014
Thank you Cole for doing an outstanding job! I was really happy with the prompt service and finding an alternate transmission cooler when the one I ordered was out of stock by the manufacturer.I will definitely recommend trailer to my friends.
Jack
5/16/2014
I had a real difficult time finding a replacement part for my bike carrier until visiting this site. The part was easy to find here and clearly defined. Hard to beat how swiftly you responded and shipped. THANKS
John
5/16/2014
Couldnt be happier with my order. Exactly what I ordered - great price - and got here in record time. Now I know where I will go or my next order. Thanks loads.
Larry R
5/16/2014
Awesome once again, thanks Marc.
Marc
5/16/2014
Great service and response time. Heard back the night I ordered. That is why i ordered from a company in the us not some China based thing on eBay.
Matthew
5/16/2014
Etrailer had exactly what I was looking for. The web site was extremely easy to navigate. They also upgraded shipping with no extra cost. Great place shop for trailer accessories.
Mike
5/16/2014
I have ordered from E trailer before and have always been pleased with their merchandise and the speed of their delivery. I will be looking forward to receiving the spare tire carrier for my trailer.
Norman
5/16/2014
Although I havent received my shipment yet, the process for ordering couldnt be any easier. The website was great. Thank you for your quick response.
Patricia
5/16/2014
So far... product not delivered yet We have been very happy of their notifications. I am waiting to see when it gets here. HAPPY so far.
Peter
5/16/2014
first im a return customer and there is a reason for that, the order process again was simple, i first emailed a question about the product i was looking at, not only did i get an informed answer, my question was posted, this time like last time i was called to confirm the order because shipping and billing addresses didnt match, i appreciate that they care enough about my security to follow up.
Raymond
5/16/2014
Fast order acknowledgements, products in stock, quick shipping. Good doing business with you.
Robert
5/16/2014
Very fast and very good service.
Russell
5/16/2014
The product diversity & quality are outstanding. Customer service & technical assitance are second to none. I would highly recommned e-trailer to anyone needing towing, trailer, or other related supplies.
Scott
5/16/2014
everything went great. arrived on time. tires were packaged really well. couldnt ask for anything to smoother.
Searle
5/16/2014
Wow! When I ordered on Wednesday afternoon, I never thought I would receive the products on Thursday-but I did! I did the order by phone because I had some questions about the best choice. Zachary O. was amazing on the phone. He had answers and made suggestions that were helpful. I really appreciated that. We have had rain ever since I received my order, so I have not yet installed it-but with this kind of customer service-I know it will be fine. I have already recommended etrailer.com to 3 other people! Thanks so much-
Susan
5/16/2014
everything went great fast shipping
Timothy
5/16/2014
The website is well organized and easy to navigate, making the shopping process quite simple.
Timothy
5/16/2014
On the whole...a good experience! Some thoughts...I asked questions about a grease seal over the weekend and didnt get a good response time. I would have like to have gotten a Made-in-USA bearing instead of China. Thanks eTrailer! …and I have recommended eTrailer to friends!
Alan
5/15/2014
The website was well-designed. The purchase process was smooth without any complications. The product arrived on the date was promised. Very easy to use website and will be anticipating more purchases from your company.
Albert
5/15/2014
Your site is easy to navigate and the ordering process was simple. Good to see something like this.
Bill
5/15/2014
Excellent communication. Quick shipping and great product
Brian
5/15/2014
This the best service Ive had.....yall have taken it to the next level.
Charles
5/15/2014
Ricky helped me very much, he took the time to make sure the bike carrier from Yakima would fit fine on my 2004 Crv including measurements!..I am very pleased with the quality of his service and etrailer provided me. The Yakima 4 bike carrier works well and is solid. Thank You
Cindy
5/15/2014
Order shipped within minutes of Order.
Daniel
5/15/2014
These Guys are awesome!! Order shipped same day and they upgraded my shipping at NO additional cost.
Darrel
5/15/2014
I was very pleased with the service I received. Cathy T was most helpful and professional, I will use your company again in the future, Thank you Dave Krug
David
5/15/2014
I found etrailer to be fine folks towork with. they upgraded my shipping level at no cost and the items I ordered arrived about two days after i ordered them. the items were exactly as described and im very well satisified. If you need trailer parts, etrailer is the way to go.
Deon
5/15/2014
Amazing customer service and prompt attention to my order. Very personal service which is, at times, lost when ordering online. Will definitely be shopping here again.
Eric
5/15/2014
I was able to find the parts that I needed, that were not available in my area. The shipping was also quick.
Frank
5/15/2014
YOU GUYS ARE ONE OF THE MOST EFFICIENT AND PROFESSIONAL COMPANIES WE HAVE EVER DEALT WITH I HAVE BEEN LOOKING FOR THIS CABLE FOR SOME TIME AND WHEN I FOUND IT ON YOUR WEB SITE SAID I SHOULD HAVE GONE TO YOU THE FIRST TIME
Gary
5/15/2014
Merci pour la rapiditée de shipement
Harvey
5/15/2014
If you have a need for any trailer part, dont bother looking elsewhere....just go to etrailer.com Great prices, great service!
Jeffrey
5/15/2014
Wow, fast delivery, ordered on sunday delivered on tuesday, etrailer has never failed. thanks for the great service
Jim
5/15/2014
Great prices. Had to wait a bit for backordered tires but was aware of this when I bought them. Product is good and shipping fair and quick with good tracking. Will start with etrailer for my trailer needs in the future.
John
5/15/2014
Whenever i am looking for parts for my 3 trailers I dont even bother getting in my truck and drive over to the store. I just fire up my computer and I always find what I want and usually it is cheaper also. Why make it harder when etrailer.com makes it easier!
John
5/15/2014
Product looks to be well made and the video and picture on the products is also a great plus. I felt comfortable that I was getting the right product for my vehicle that I purchased. I also like the quick response with the shipping. I deff purchase again from this company.
Joshua
5/15/2014
etrailer.com has a large variety of trailer/hitch equipment available. We will definitely continue to use etrailer.com for our trailer/hitch needs.
Kevin
5/15/2014
Very prompt and courteous !!! I would recommend to everyone I know !!!
Larry
5/15/2014
Just great. Julie is the customer service reference standard. She took the time to make sure everything on the order is compatible with my new F350.
Mike
5/15/2014
Great customer service, EVER!!! Renee K did a great job when there was an issue with my orders. She went out of her way to take care of the issue and to get my product to me in a timely fashion. Etrailer is a great company to purchase from. I love doing business with them!!!! I recommend them all the time to family and friends!!! Keep up the good work etrailer!!!
Nora
5/15/2014
ETrailer is an excellent company. I ordered the rack one evening, it shipped the next morning and I received it 2 days later. The rack was exactly what I was expecting. Perfect!
Norman
5/15/2014
Best service I have had in along time. Casey S was a real help in ordering my U Bolts for the Titan 5V 10,000 LB Hitch an the lower half of my 6 Hi Low Drop Extension for the motorhome . Good people Great service! Thanks .Now I know where to order from in the future, Richard W
Richard
5/15/2014
Bridget A. was very polite and knowledgeable. She aided me in the return of a product and the purchase of a product which will suit my needs. Thanks.
Robert
5/15/2014
I LOVE ETRAILER!! I ordered the wiring kits to add trailer lights and brake controls to my 2012 Kia Sedona. The parts came via UPS as stated at the time my order was shipped. Email communication is excellent advising the status of the order and a link is provided to track shipment with only one click. The products were well packaged and contained instructions which were also provided in the emails I received. I have ordered numerous trailer hitches, wiring harnesses, a bike rack and roof racks. All were excellent. This is a great company to do business with and I recommend them to friends and family frequently. Keep up the great work!!
Robert
5/15/2014
Very good customer service. Thank you Julie M for shipping ASAP. Yes I will recomend your company to anyone.
Steve
5/15/2014
Very efficient! Very helpful, went out of their way to find information.
Terry
5/15/2014
Great item. Some sort of problem with shipping, it took 2 weeks to get. First time this has happened with e trailer and I got a phone call and an email keeping me informed. How they handle problems is important, and they did pretty good for the first problem Ive had with them.
William
5/15/2014
I have enjoyed working with etrailer, the sales associates communicated the status of my order via emails and phone calls very professionally. I would definitely use them again when the need arises. Thank you very much for a very professional crew.
Arturo
5/14/2014
Very competitive pricing. Great website - easy to use, navigate, secure and place an order. Good selection of products. My order shipped quickly and products were exactly as described. Very pleased with the whole experience. Very good vendor.
Bill
5/14/2014
I ordered over the phone and cathy was very helpful. I found the experience pleasent. I will recommend etrailer to a fender.
Brett
5/14/2014
This is an incredible hitch...very well made and easy to install. Glad to see its American made.
Carlos
5/14/2014
Your product was shipped right away and arrived in two days. It was everything it was advertised to be. Installation was easy as the directions were easy to follow.
Dean
5/14/2014
Great job, good communication, excellent customer service
Earl
5/14/2014
Ordering from etrailer is simple and quick. My order arrived on time and I installed the vent seal an hour later. Anytime I need something for a trailer etrailer will be the first place I check with. UPDATE: etrailer is the place to shop for trailer parts. I ran around town looking for what I needed only to find that nothing was stocked, the prices were lousy and help was non existant. And the brick and mortar stores wonder why I shop on line! You guys are great!!
Edward
5/14/2014
Order the hitch and it arrived 2 days later. It was well packaged and clean looking. I installed it in the evening in about 40 minutes by myself with no stands or lifts. I just used a brick to hold it up while I threaded the bolts through the frame. It took some figuring out but went on pretty painlessly. I plan to use it with a cargo carrier and bike rack.
Evan
5/14/2014
Excellent knowledge and service. Impressed and would recommend.
Geoffrey
5/14/2014
hello-the hitch and wiring harness fit perfectly. the videos for installation really helped. thanks-jerry
Gerald
5/14/2014
I keep returning to Etrailer to purchase my towing and trailer products because the prices and service is great. I will surely shop here again and again. You never wait long for products, shipping is always fast and communication is always top notch.
Greg
5/14/2014
I talked with Bill at etrailer to order a trailer hitch for a 2014 kia sportage,he knew exactly what i needed to do the complete job including the electrical wiring and the parts were shipped the next day. I call that excellent service.
James
5/14/2014
Customer service was awesome. I appreciate the email updates too. My order shipped out same day! I will be making future purchases from this website again. Id give this site 5 stars if there was a rating system.
Jason
5/14/2014
good service,very helpfull, good price,good ontime delivery
Ken
5/14/2014
Superior customer service, the ordered item was being pulled from stock almost before the ink was dry on the order pad. Received the hitch pin within a couple of days in good order. Other companies would do well to emulate the service of etrailer. Quality product, fair price, excellent service. Im a happy customer!
Lawrence
5/14/2014
The ordering, tracking, and open dialogue with the etrailer team was second to none. I cant wait to attach the rack to the car and get on the trails.
Linda
5/14/2014
I was very impressed that the order was placed in the morning and that I received an e-mail a few hours later saying that the order was processed and then another saying that it was shipped that very same day. Excellent service! Thanks.
Raymond
5/14/2014
I ordered the product on Monday and received it Tuesday. I ordered it from etrailer.com because the shipping was free. However, they upgraded the shipping to next day with no extra charge. Well done!!
Richard
5/14/2014
Ive bought from Etrailer.com several time and they have always been very good. The shipping is always Fast and very reasonable. They are always my first choice for anything trailer related.
Richard
5/14/2014
Ordered this and received a confirmation immediately. Got an e-mail telling me both items were in stock and would be shipped in 24-48 hours. Package arrived on 5-14. I am impressed with your service and speed in getting me what I ordered. I also was given a persons name and number to call if I had any questions. Very impressed with your service, Thank you
Richard
5/14/2014
friendly polite and quick, just as it should be
Stephen
5/14/2014
I called on a Saturday. My call was answered quickly. I knew the part number of the carrier I was looking for, but I had several questions. She handled every question quickly and professionally. I placed the order on the phone, and within minutes was emailed a receipt. Later that day received another email stating my carrier was in shipping and woud go out via UPS ground on Monday. It arrived on Tuesday in great condition and the instructions were very easy to follow. I will definitely do business with them again !
Tom
5/14/2014
Great cover! Order arrived quick, and easy install.
William
5/14/2014
Very good time of delivery of part made available from them.
William
5/14/2014
Great service as usual from E-Trailer. Trailer Hitch went on like a breeze. Fast delivery. Thank you.
Chris
5/13/2014
The entire process was easy! Fast Shipping! Part was cheaper on this site than any other.
Daniel
5/13/2014
Hi, my name is Don Stanton and today I called the number at the etrailer.com website to ask for a specific brake controller for a Toyota Tundra. A wonderful woman named Pat answered and not only found the parts I needed but had them shipped out to me immediately. She was extremely professional, knowledgeable, and had the items I needed on their way in a matter of minutes. She was very friendly, positive, patient, and the kind of person that was an absolute pleasure to do business with. I cant tell you how refreshing it was to get someone like her to help me.
Don
5/13/2014
Thanks for sending the parts out quicker than I expected. The B&W Turnover Gooseneck Hitch fit my Silverado perfectly. Being a mechanical engineer I was impressed with their design and manufacture. Every component fit perfectly without any wrestlingI. Took me three evenings after work to install it. Longer than others commented. But at 60 everything else takes longer too. Now, on to the Hopkins brake controller. No time to rest when you ship things out that quick!
Doug
5/13/2014
I started looking everywhere else for a bike rack and though I would find one, the reviews by the people who had bought the product were mixed, more were negative than positive, and they all complained about the flimsy construction of the bike racks. When I started looking at the ones at etrailer I was surprised that almost 100 of the reviews were positive. That is why I decided to buy one.
Douglas
5/13/2014
GREAT
Herminio
5/13/2014
very good you wait until you had everything on hand before shipping
Jacques
5/13/2014
Great price! Free shipping! I ordered it on a Thursday and received it 5 days later on a Tuesday. I am very happy with the part, the service and the easy to use website. Thank You.
Jim
5/13/2014
Good prices and I like if you spend more than 100 dollars you get free shipping and I like the fast shipping.
Joseph
5/13/2014
Excellent locking bike mount. I have a 2014 Nissan Fontier SV King with 6 box and my Opus Avro 29er fit in perfectly with the mount installed in my utilitrak system below the back window. Mount installs quickly and easily.
Mandy
5/13/2014
etrailer, once again is amazing. Quality parts at great prices and fast shipping. My goto place for trailer items and a whole lot more. If I could give them ten stars out of five I would.
Michael
5/13/2014
Good service. Part matched. Arrived before promised date. Only wish I could have just purchased one side in lieu of both. However, identify which side may have been a problem as lens can be mounted upside down.
Michael
5/13/2014
I have made multiple purchases from etrailer.com over the last four or so years and have always gotten great service and even better products. This time, however, I dealt with Deborah H. whereas normally I just go online. Deborah was not only very cordial, but was incredibly helpful and informative, helping me choice the right tires and wheels for my new trailer. eTrailer has become my #1 choice for any purchase and if I cannot find them, Ill email or call first in case I just missed it somewhere.
Mike
5/13/2014
From placing the order to having the item sent same day, I cannot begin to describe how pleased I am with etrailer.com ! The friendly voice on the telephone reassured me regarding the price pledge which was honored within an hour, the Customer Service team provided me with expedited delivery, and overall I am so pleased with etrailer.com - this is how every company should treat their customers and this is why I continue to be loyal to etrailer.com and rank them so highly in thoughts. Keep up the great work - from sending the product information emails, shooting the informative install videos, right through to the warehouse personnel, customer service agents and everyone in between.
Richard C
5/13/2014
Julie was very helpful. She was very informative,great communication throughout my transaction.
Robert
5/13/2014
I order 4 sets of brake assemblies but unfortunately they were out of stock. I was kept informed of the products status on both a Saturday and Sunday, which was exceptional since I needed the brakes immediately. Another set of brakes, which were in stock, was recommended to me. Although the new brakes were slightly more expensive I was able to find an identical set of brakes from another retailer and etrailer.com not only matched the price but beat it by 10, plus expedited the shipping to me. Some of the best customer service I have ever experienced with an internet purchase!
Shannon
5/13/2014
Great communication, fast service, great price.
Stanley
5/13/2014
Great service, fast shipping and affordable pricing, nice company to do business with…
Steve
5/13/2014
Great price, great communication and fast shipping. This is my second purchase and I will continue doing business with etrailer.com
Timothy
5/13/2014
Outstanding customer service. I placed an online order earlier today, but about an hour after I placed the order I discovered that I needed another part. I called the 800 number and talked to Erika. She was able to quickly track down my original order and add the extra item to that order. I will definitely be a repeat customer of etrailer.com.
Timothy
5/13/2014
Thank You for having replacement parts for my Thule. You etrailer were the ONLY company I could find that I could purchase ANY Thule part but espesialy a Replacement Load Bar Clip for Thule Roof Rack Fairing. I will and have recommended etrailer to anyone that needs replacement parts.
Timothy S
5/13/2014
I am delighted! Knowledgable & helpful gal to advise & take my order. She knew her stuff!a rare & pleasant Experience
Ward
5/13/2014
Ordering was very easy. I was very impressed with the video about the products I was interested in. This was very helpful. Thanks again for a great website.
Blaine
5/12/2014
I was surprised that they kept you informed.
Chris
5/12/2014
Great site, great information, quick and courteous staff. Highly recommended!
Christopher
5/12/2014
Excellent service quick shipping but....... best of all prices were considerably less than their nearest competitor.
Dale
5/12/2014
i like the quick response to let me know my rack was on back order and gave me the option to a different rack. Thanks i love how it looks!
Darrick
5/12/2014
Best price on line web site easy to navigate free shipping I can tell you more when it arrives and I install it
David
5/12/2014
Great experience. Katie D made sure that I had ordered the correct item.Shipping was done to handle my requirements. Thanks very much.
Don
5/12/2014
Great company and great feedback on ordering?
Gregory
5/12/2014
I think the tires and wheels are a good value for the price.provided they are a good quality product.
Herbert T
5/12/2014
It was a great price very fast and easy and shipped the same day Id recommend them to anyone that needed there product
Jerry
5/12/2014
I placed an order on Friday and it was confirmed via e-mail. The order shippment was confirmed Monday morning.
John
5/12/2014
I love their CS people, prices and quality!
Jon
5/12/2014
We bought our first camping trailer a few days ago and I have spent the last 2 days researching brake controllers and how to install them. My path ended here a etrailer there website is user friendly and they have educational information that helps to narrow down the right equipment for the job. I choose the standard 5 to 7 day shipment and Doug upgraded me to the 3 to 5 day for free ....soooowweeet !
Katie
5/12/2014
Great Store ! many options good service, its my time to buy her im outside of united state, im live in chile. Thanks for the good service.
Maria
5/12/2014
I am very happy with the customer service and the free shipping. Both times I ordered from etrailer my items came within 3 or 4 business days, now thats what I call being on top of business.
Michael
5/12/2014
I bought a trailer cover from etrailer and it arrived in 3 days. after having it for less than a year it ripped. they got the manufacturer to replace it at no charge. I just bought a larger one for a larger camper we just bought, and it shipped the same day. the customer service has been great and they do back their products!
Philip
5/12/2014
Purchased a bike rack from eTrailer. They made it easy with all the videos and advice. The rack works just like I imagined and was even upgraded to quicker shipping by Nancy W. Not only that they met their price guarantee after I found the same item on another site for a few dollars less. Great company and people to buy from. Will buy again in the future from eTrailer.
Richard
5/12/2014
Great customer service and follow up. The part worked exactly as advertised. Left turn signal and brake light was not working on my Jayco pop up until I got this adapter. Now I dont have to make three rights to turn left. Just kidding, great product and service.
Robert
5/12/2014
Great service thanks a lot
Victor
5/12/2014
Excellent service and follow up. Easy to find parts, track shipment, etc. Would highly recommend etrailer.com to anyone needing whatever is on their comprehensive list.
Gary
5/11/2014
I watched the video and had no problem installing this wiring kit , very pleased!
Harold
5/11/2014
Sometimes we read reviews and think these people cant be this good, prices are maybe not as advertised or they dont ship as quickly as they say. Well this was the best nonlinear purchase I have ever done. I ordered a pro series hitch on SUNDAY MORNING at 10am. At 7pm on SUNDAY EVENING..... I get an email saying my order would ship at 1am...... The cool thing was their tracking showed where my order was on a MAP, not numbers and names.... where the truck actually was.... Anyone needing to purchase anything for their trailer should use etrailer.com. One more thing.... They were the lowest price by a country mile on what I needed. Thank you all at etrailer.com I will be using your store over and over. Jim S North Las Vegas NV
James
5/11/2014
Well I had read all the reviews, and they are spot on. I had order a P 3 Tekonsha brake controller on 05/10/2014 at 9:04 pm, as soon as it was place I received a email thanking for my order. Shortly after that 9:14 pm George J responded that they had it in their distribution center and should ship in 24-48 hrs. May 11 2014 3:02 pm George J sent tracking information and that order was shipped. what great communication service from this company. George J, Thank you so much. I can only say this, I wish I had a few of you in my call center.
James J
5/11/2014
Found what I needed quickly. Check out was fast and easy. Will shop here again.
Justin
5/11/2014
My shopping at etrailer,com was superb! Fast shipping, well packaged and everything I ordered was there! Thanks for the how to videos and great employees your company has.
Ken
5/11/2014
I was very satisfied with my order from etrailer... They were very helpful and my order was shipped fast. I will use them again
Stephen
5/11/2014
I ordered a part that was on back order and was kept up to date on when it would be shipped. thank you dave
David
5/10/2014
Great service. Nice follow up on order.
Erica
5/10/2014
The Swagman anti-wobble locking bolt worked perfectly. And fast mailing and great service from etrailer.com. Thank you again.
Florida
5/10/2014
It is a nice product and it fits perfectly on my 06 Yukon. I would recommend this product..
Jason
5/10/2014
Very professional. This is definitely my new trailer parts supplier.
Michael
5/10/2014
Rim and tires looked great.
Paul
5/10/2014
Great company/great friendly people. Answered all my questions...........Product delivered exceeded expectation!
Richard
5/10/2014
The videos are great. I was skeptical at first that fishing the bolt and bracket would be as easy as it was shown but it was truly amazing. Finished the installation of the hitch and wiring harness in less than 2 hours. I called my order in and Mark was great at making suggestions and getting my order out on a Saturday overall just an awesome experience and would recomend etrailor to everybody.
Roy
5/10/2014
Customer Service is one of the best on-line. Ive always had a great expereince here @ etrailer.com and that is why i just keep coming back!!! Great parts at a great price with great service. A place to recommend for sure to anyone needing anything.
Adam
5/9/2014
Way-to-go etrailer! It was a pleasure doing business with you all. I just finished installing my new hitch on my 2008 Nissan Titan. Your website is very informative and easy to navigate. The hitch installed easily and quickly without any issues. The hitch was delivered less than 72 hours after placing the order and it was on the truck in less than 80 hours. Thanks again for your great service.
Andrew
5/9/2014
etrailer has the parts I need, in stock, fast shipping. Great site. Great shopping. I recommend my friends to use etrailer.
Curtis
5/9/2014
Marcia was an excellent rep. did help me with a lot of patient, and great sense of humour. I would you you guys for all of my car accesories.
Danka
5/9/2014
When I ordered the tra. hitch and wiring harness I figured I would get it in a couple of weeks, 3 days later I received a e-mail that its out for del. went out got car ready u. p. s pulled up and 45 minuets later I had it installed so easy and saved $800.00 from what Honda wanted. all I can say is THANKS a lot.
Darryl
5/9/2014
I SHOPPED OUT THE TIRES I NEEDED FOR MY TRAILER AND ETRAILER.COM HAD THE BEST PRODUCT AT THE BEST PRICE. QUICK AND EASY. THEY HAD THE INFO ON LUG SIZE...CENTER BOLT PATTERN...AND THE SIZE OF THE HOLE IN THE CENTER OF THE WHEEL FOR THE HUB RIGHT IN THE INFO FOR THE TIRE. GR8 COOMMUNICATION FROM THE SALES AND SHIPPING DEPARTMENTS. THANKS ETRAILER CREW.
Dean
5/9/2014
Easy to search and quick to deliver, and the price was the lowest. I would in a heartbeat recommend etrailer.
Francis
5/9/2014
The trailer hitch for my 2005 Santa Fe arrived on time and looks to be a very well built unit. Im 71 and was able to install it in about an hour. It would be a lot easier to install if you have a lift to get the car off the ground, but its not that hard, if an old guy can do it so can you.
Harold
5/9/2014
After I placed my order I was notified via email that my order was on backorder. They kept me in the loop every few days and even called me to give information. Very great customer service. I think its the best customer service I have had with an online company keep up the good work!!!!!!!!!!!!
Jeremy
5/9/2014
eTrailer is awesome! Great info and videos, excellent products. I could not find a rattle free locking hitch pin locally. I received the product in a couple of days, much sooner than expected and it works as described.
Joseph
5/9/2014
Fantastic! Helpful, friendly and on top of things. I even got a call letting me know 1 of the products in my order was not available, given the option for an alternative, similar product. Thanks again for providing such a wonderful service.
Joseph
5/9/2014
Excellent fast shipping
Kevin
5/9/2014
I love ordering from etrailer. They really know their products and their customer service and shipping is top shelf. My go to source for all of my trailer parts.
Kevin
5/9/2014
Excellent service. Product was just what I needed.
Leonard
5/9/2014
Great experience so far. Fast shipment & as described. Couldnt touch the price, beat everyone by far.
Michael
5/9/2014
Very very good. I was in a pinch needed a wiring harness within 2 weeks for a camping trip and etrailer had it in stock, at a lower price by $20, reps were helpful over the phone, and were able to ship the same day that I ordered. Very impressed, would definitely recommend. I will update after I receive the product to follow up.
Michael
5/9/2014
I had a great experience with etrailer! Within minutes of placing my order I received a confirmation email confirming my order and explaining the shipping information. The following day I received another informative email. Then I received my purchase early. I love it and I am a very happy camper. Wishing yall the same experience.
Michelle
5/9/2014
Ive purchased from here a couple times and get reminded EVERYTIME how great online customer service can be. You receive several emails confirming each step of the transaction order received, payment process, order shipped, order delivered and so on and so forth. Some may consider this to be too much contact however I prefer too much information than not enough. Keep up the good work.
Mike
5/9/2014
I received a courtesy call from an Etrailer team member Kelley to inform me that my order was not in stock and would possibly be a week longer than expected. She gave me several options and was very helpful. I received an update from your company Nancy on the 9th which was the date Kelley had informed me that the order would ship and sure enough, it was in that process. Thanks for the competent staff you have on board at Etrailer. They are very kind and helpful.
Oval
5/9/2014
Great Video guides on how to install everything. Made installation a breeze. Super fast shipping was shipped day I ordered it! Got everything and well boxed everything in good condition. Great company to work with I usually dont leave feedback but these guys did everything right!. Thanks etrailer!
Randal
5/9/2014
Impressive service! The company realized that the ordered item might have a time needed, but was able to save me money by suggesting a slightly cheaper, but comparable quality item. That shows concern for the customer rather than the concern for the immediate bottom line. This is the kind of company people look for, but rarely find. I got lucky.
Richard
5/9/2014
I order the wrong hitch and call etrailers rep Zachary O who help me order the right one. He gave me instructions on how to ship the wrong one back. was very helpful
Robert
5/9/2014
I thoroughly enjoyed my experience with etrailer. I had purchased a tongue jack last fall and had a warranty issue. I had a short time frame before an unexpected trip and they were able to expedite the process for me and upgraded my shipping at no extra cost to get back on the road in time. I feel their customer service is top notch. My emails were answered in a timely manner, usually the same day. They were also pleasant in phone conversations. They definitely stand behind their products and do what it takes to make it right. I will be returning to Etrailer in the future. I judge a company by how they treat you after the sale. They made it a pleasure. Thanks guys you are truly a class act.
Robert
5/9/2014
Totally amazed. Ordered by receiver hitch at 7:30 PM. I receive an email within 30 minutes confirming the order and receive a shipping tracking number 11:30 AM the next day. Very happy. Ordered a Rear Cargo Luggage rack today. Great price great service, why borrow when I can have my own.UPDATE: I ordered two HEAVY items Friday May 09. Here it is Tuesday May 13th and both packages have already arrived. That was with Free Shipping. I will definitely continue to do business with etrailer.com. In fact told a buddy at work today if he ever needs anything, etrailer is the place to go.
Rod
5/9/2014
ALL GOOD THANK YOU!
Scott
5/9/2014
I received my hitch today for my 2013 Chevy Traverse LTZ with dual exhaust and installed it this afternoon. Just like the video showed, it took about 30 minutes to install and the original cover still fits and you cant see anything of the hitch. I definitely recommend this hitch.
Thomas
5/9/2014
This was my first purchase from E Trailer And I found the best info and prices for what I was needing to tow my Jeep Liberty, having the Installation instructions was very helpful. Vendors wanted 3 to 500$ to install the base plate And wiring that I can do myself.
Thomas
5/9/2014
shopping online was easy, price and shipping beat amazon and my trimmer rack has shipped within 24 hrs UPS Ground. Im very pleased with this service so far, dont expect any issues with the product but given the first half of this transaction I assume any problems will be handled appropriately. Thanks for your professionalism. Tyler Stephens The Other Side Lawnscape Columbia Mo
Tyler
5/9/2014
great experience got free shipping and made it in 3 days cant ask for any better
Aaron
5/8/2014
I think....... You guys & ladies are great I like the information you provide about your products. I would recommend etrailer to any one. Keep up the good work & thank you again.
Bobby
5/8/2014
Great experience overall. The only thing I did not already covered in the reviews is I drilled a hole from above through the heat shield before I removed it. That allowed me to enlarge the hole for the bolt without having to cut the heat shield. Whoever came up with the idea of using vice grips to hold a hitch bar onto a floor jack should be commended for a great idea! That allowed me to do it by myself without a lift. The from the top method is definitely the way to go. Delighted with the prompt shipment and the looks of the unit. Cannot think of one thing to criticize.
Charles
5/8/2014
So these guys are phenomenal. I ordered 2 fork down bike racks. They were shipped very fast and everything was in perfect condition when it got here. Not only that but the guys at etrailer kept in touch the entire time. They went above and beyond to make sure my shopping experience was excellent. I will be shopping here again. Keep up the awesome work guys!
Cody
5/8/2014
Got my order right on time all parts correct thanks
Danny
5/8/2014
GREAT PRODUCT .WORKS GREAT.INSTALLED IN MINUTES.
David
5/8/2014
1996 Cato horse trailer window hinge was a perfect fit and looked good checked other places and 5 trailer company and no one had the part. The part was sent in just a few days.
Harvey
5/8/2014
Fast. I ordered my Roadmaster Rock Guard on May 2. It was shipped on May 3 and I received on May 8. I saved $30 by purchasing this item from ETrailer vs Camping World.
Henry
5/8/2014
Katie D gave me some of the best customer service I have ever experienced. She was able to quickly review an order that I had placed which contained a small error mine, correct the error, and simultaneously recommend a more appropriate and less expensive part that I had overlooked on the website. She then offered to keep track of my order to ensure that it shipped that evening, as she said she was closing that night. She was absolutely fantastic. Well done!
John
5/8/2014
My sales rep did an excellent job in helping me the right hitch and bike rack for my car. I had to have something that would work for a petite woman like me. He was very patient, knowledgeable and kind. My product came within the predicted 2 days as anticipated and I immediately had it professionally installed. Now if it would only stop raining.....so I get try out my new hitch. Thank you for your excellent help!!
Kara
5/8/2014
Very fast service. Ordered on the 6th arrived on the 8th. I got this Hitch at almost half what other retailers were asking for the same exact Hitch!
Mark
5/8/2014
The part was received in a timely fashion and was exactly as advertised.
Mary
5/8/2014
very professional !!
Melissa
5/8/2014
I was looking for shoe and liners for my camper and this was the 5th place I tried because apparently I have a axle that is not common my kind of luck and they we able to get them and I picked the 5 to 7 days and they sent a email with my info and they stated that they shipped my stuff and stated to me that they upgraded my shipping to 3 to 5 days at no charge to me great service thank you e trailer
Renae
5/8/2014
excellent service excellent product. The hitch mounting did not take 30 min. as advertised, more like 5 minutes! Took a while to clean the rust out of the weld nuts but that is not etrailer or hitch manufacturers fault. The wiring harness was extremely easy to install and instructions were very east to follow. The only negative I would comment on is the packaging. I worked in the delivery service for 30 years and trailer hitch packaging is the worst. It shouldnt be in a box loose. I know, I know, all loose pieces were taped very well to the hitch so there was no way to loose anything but when the box arrives at the door the hitch is always poking out of the box. Obviously its not going to harm the hitch, since its going to be going through much more being bolted under my truck, but it does make handling the package for not only me but also my UPS driver. Maybe double box at least the two ends of the hitch?
Rick
5/8/2014
Easy on line shopping, good description of items purchased, liked the fast free delivery.
Robert
5/8/2014
The hitch arrived and wasnt that difficult to install but the wires didnt fit my van. A call to the number supplied led to an immediate correction, I got the proper item the next day. Thank you for the speedy service and the quality hitch. I would recommend etrailer to anyone
Robert
5/8/2014
Received the right tires quickly. Had them mounted to existing rims, balanced, and installed on my trailer. Drive home was very smooth. My last 2 sets split around the center on 2 hour long trips but I did not have the appropriate 90 lbs pressure in each one. Live and learn and a good word to the wise who will listen....I didnt and learned!
Ronald
5/8/2014
You folks are the most pleasant, concerened, and helpful online people Ive delt with. If I can get what I want from you I do.
Thomas
5/8/2014
Thanks, You had the product I wanted and it shipped out the day after I ordered it. Very good price and economy shipping. I would certainly recommend etrailer.com to other online shoppers.
William
5/8/2014
Received the part as ordered. Efficient and speedy service and part was 100 as stated and the correct part Will not be able to photograph installation as its awkward Thanks
Bill
5/7/2014
Great products and fast delivery.
Blake
5/7/2014
E trailer products are exactly what they are shown to be on the web page. I was very pleased with the trailer hitch lock ordered. The video explaining the product was very helpful. Shipping was extremely fast even with the lower rate I had it shipped with. I have used etrailer before and would not hesitate to use them again. Product prices are very competitive.
Dale
5/7/2014
Best stainless steel tie down belts! Best price in the internet! Fastest, cheapest 2 day shipping from Missouri! Im happy! What else could you want? The tracking site could be better, as I got the items before they were tracked, but Carla in Customer Service took care of the tracking numbers. Thanks!!
Dan
5/7/2014
It was a great shopping experience. My order was filled and delivered quicker than expected. Very professionally done. Also, the help information for installing the hitch was very good.
Daniel
5/7/2014
Mark, Got the rack, installed it onto my car, tried it out today. Its nice. Couple of things I have to work out but its fine. As for my experience working with you. One word - terrific! Thanks for your help with my second order of a bike rack and thanks for listening and helping me save a few dollars. Yes, I certainly would recommend etrailer.com to my friends. Easy internet searching, great video of your products, prompt, friendly customer service, fast shipment.
Edward
5/7/2014
Fast personalized service - from the best trailer parts outfit on the internet. Etrailer has it all. Dont waste your time searching/shopping elsewhere.
Eugene
5/7/2014
marsha was very informative,pleasent experience. will order again from e-trailer.
Gerard
5/7/2014
I thought when I took the economy postage it might be coming from overseas and take a month to get here. What a nice surprise. Ive installed my harness and bracket but havent used it yet. The installation was easy and I like the product.
James
5/7/2014
If you were ebay I would give you 10s across the board. So far it has been barely 13 hrs since I ordered. Ive received several emails letting me know what is happening. Then I get and upgrade on shipping that was already free in the first place. So far very happy with the service. I have several friends will trailers in a salt air area. You know they will need parts. I will send them to you all right away.
Jeff
5/7/2014
Best experience, timely, efficient and knowledgable I will definitely shop here again in future!
John
5/7/2014
I truly think that this company is for customer service. The item I order was out of stock. They e-mailed me and phone and kept me informed serveral time of the shipping date. I cant thank them enough for all their time they spent on my order I would truly recommend them for all your sports & recreation needs.
John
5/7/2014
Ordered on Saturday Night. Had acknowledgment almost immediately. Was notified Sunday the package was prepared for shipment. Was shipped Monday and received Tuesday. The product was exactly what I wanted. Outstanding service, customer service updates, shipment, delivery, and product satisfaction. Great place to order from.
John
5/7/2014
Very knowledgeable staff Mike S.. Answered all my questions and made the ordering process very easy. My order shipped the same day. Great job! Thanks Mike and all at trailer.
John
5/7/2014
This is the best company Ive dealt with for price and speed of shipping. Katie D was very helpful and friendly when I ordered my ball mount
Keith
5/7/2014
Suzanne T, customer service team member, is knowledgeable and professional. To ensure that I purchased the correct product she called the manufacture to clarify the model and part # that would fit a F53 chassis. In the handling and shipping process E-trailer e-mailed where the product was in each of the steps. Good work!
Larry
5/7/2014
Great people to do business with. My order arrived early and in perfect condition. Thanks again
Mike
5/7/2014
Great selection and shipping. Service was accurate and clearly communicated. I always knew what was up with my shipment. I would certainly recommend etrailer.com to anyone.
Paul
5/7/2014
I'm writing this because I am really impressed with your customer service. When I placed my order originally (online) on Friday April 23rd at almost 4:00 PM EDT, I was notified of the out of stock status of part of my order in less than 4 hours, I was given the option to wait or to order substitute parts. You shipped the remainder of the order and I received that part of the order very quickly. When I wrote back yesterday and requested that you send me substitute parts asap, you not only processed this almost immediately from just my emails, but replied to both of my emails informing me of both the shipment status and the refund status for the cost difference. This morning I received the refund for the difference in cost in my orders. There was no fuss, no difficulty, and friendly communication at all stages of this process. I have dealt with many online vendors over the years, and to date I have to say that dealing with you has been the easiest and best experience. I wish other retailers would take a page from your book on customer service. I'll definitely do business with you again, and I'll be referring you to friends and associates, both online and offline.
Pete
5/7/2014
Ive been dealing with a great gal by the name of Rose. Shes fun, professional and always willing to take her time helping the customer find what therere looking for. Rose reflects what good customer service is all about. Attitude is everything!
Pete
5/7/2014
Online order was fast and simple.
R.l. Butch
5/7/2014
I sent an order and received it on Wednesday that is great service. Ill install it tomorrow and if it fits Ill be a happy camper. Your service is great. UPDATE: The wiring worked fine after I figured out how to hook it up. The included directions were not complete for the vehicle as stated.
Robert
5/7/2014
Debbie in customer service was very helpful and professional. I received email confirmation when my item shipped and now I just waiting to see if the product works as well as the customer service.
Ron
5/7/2014
I had to add some items to an on-line order so I called Customer Service. I talked with Ricky who was very knowledgable, very courteous and took care of the change very quickly. Great service! Also, the order was received, accepted and shipped in just a couple of hours! I will recommend etrailer.com to all my friends.
Tim
5/7/2014
Fantastic prices, fast shipping, and the how to videos on the website are priceless. This was my second order with e-trailer and I would not hesitate to order again in the future.
Zach
5/7/2014
Great website, great communication, install video was very helpful and shipping was super fast and got here ahead of schedule!
Alex
5/6/2014
Really had a great conversation with Casey. She was on top of our needs and quick to suggest a product that we could use. Thank you
Anita
5/6/2014
Your services were much appreciated. The bolts that you provided were exactly what I needed to mount the crossbar on my truck to tie down my camper. these blots were not available locally. Thanks again.
Babcock
5/6/2014
Kelly took my order over the phone and she was very courteous and helpful. Shes a great asset for etrialer. Great job!
David
5/6/2014
On-line ordering was quick and easy. Items were displayed and described accurately. Prices were very competitive and quality was excellent. Shipping priority was upgraded at no additional cost and cargo carrier and weatherproof bag arrived much sooner than promised. Assembled and mounted ready-to-go in 30 minutes. Excellent product and customer service. Will definitely use etrailer again.
David
5/6/2014
Ordered on Friday and received on Tuesday! Very pleased.
David
5/6/2014
Customer service is the best I have ever dealt with. Thanks, e-trailer.
Dustin
5/6/2014
Ordered hitch and wiring harness in Monday evening and delivered on Tuesday, amazing service.
Jack
5/6/2014
Rose was fantastic. She took care of everything and it was painless.
Jan
5/6/2014
The ordering process was painless, the video directions on the internet were great and the installation went exactly as shown. Everything lined up perfectly. Should the need arise in the future I will use you again. I am a happy camper!
John
5/6/2014
1. Did some online research and called some auto parts stores and eTrailer seemed to have the best price and quickest delivery 2. The eTrailer website was also one of the best to use and understand 3. eTrailer YouTube videos were very helpful 4. Items arrived quickly for free shipping 5. Communication/service was great 6. Hitch installed quickly as expected 7. Wiring harness was a little short on driver side tail light that was a Curt issue, not eTrailer
Kevin
5/6/2014
The product purchased from etrailer.com was exactly as described. It was shipped promptly and received as scheduled. Very good experience.
Larry
5/6/2014
Excellent service and fast shipping. Great experience....
Matt
5/6/2014
I was extremely impressed with the level of customer service. The staff kept me informed of the entire process from purchase to delivery. The shipping was extremely fast and my order was perfect.
Paul
5/6/2014
I ordered two new trailer wheel and tire packages with standard free shipping for an order over $99. I was pleasantly surprised to get an almost instant email thanking me for my order. The next morning I got another unexpected email stating that my standard delivery 5-7 days was being upgraded to a quicker delivery 3-5 days at no extra charge. Wow - great customer service!!! I received the order today and have just finished installing the wheels and tires on my utility trailer. Im very pleased with the product and the great service from eTrailer. I placed a second order last night for some ATV accessories and have already received two more emails since then, and a notice that the items have already shipped. Thanks eTrailer for great customer service.
Randall
5/6/2014
I ordered a hitch cover for my pickup and am very pleased with the product I received. I also received it in a very timely manor.
Robbie
5/6/2014
Best service anywhere on the planet,very reasonable prices on quality items and very,very friendly folks to work with,thanks again,Tom
Thomas
5/6/2014
Fastest shipping anywhere. I received my order in less than 36 hours from ordering. Highly recommended vendor.
Thomas
5/6/2014
Fast upgraded shipping...Installation was very easy with provided videos. Excellent experience with Etrailer, I would recommend!!!
Tomasz
5/6/2014
very quick and efficient, will shop again
Willmar
5/6/2014
This is the third hitch I have bought from Etrailer. Just like previous ones, the bolts were all there, washers all there, instructions were included, accurate and helpful. I will buy another hitch here if I need to purchase another hitch at some point. I have recommended etrailer to a friend in the past and would do it again in the future.
Brian
5/5/2014
Seem to be good products with a user friendly website I hope the product is good too.
David
5/5/2014
Im a novice at hitches and bike racks and I really appreciated the amount of information easily available at your web site. The video demonstrating the rack I chose on the car I drive was extremely helpful! Free ground shipping was another plus!
Douglas
5/5/2014
Matt, Helped me. And did perfect, made sure I got all that was needed and double checked my stock #s and made some suggestions that I liked.... Keep up the good job..... P.S. I like your Website also... straight forward and easy to use....
Doyle Glen
5/5/2014
Great customer service any questions I had were answered.
Frank
5/5/2014
I had been looking for parts for a Shorelander trailer for 2 weeks, and was not having much luck. A friend mentioned Etrailer which he had used before, I logged on and what a breeze everything was catalogued well easy to use and since then after the order I was notified of shipping info etc, beside the price was the best. Thanks Etrailer
Gary
5/5/2014
Went well until I tried to print a copy of the invoice. It wouldnt let me print so I just saved it and went back and printed a copy. Other than that it was fast and went well.
James
5/5/2014
very easy to do business with good communication
Jason
5/5/2014
Wow! I had contacted c.s regarding a question and they were very helpful in directing me to the correct item needed. They communicated very well and shipped super fast.Would highly recommend them!
Jeff
5/5/2014
I love the video how to install the brake controller and the services on getting my controller is also great. I would let all my friend where to buy any towing or trailer parts. Keep up the good work.
John
5/5/2014
Great site! Videos and instructions are amazing. Shipped quicker than stated!
Keith
5/5/2014
I had a great deal of sway and rattle in my hitch mounted bike carrier. I searched the web and came up with several ideas for tightening the connection. The Silent Hitch Pin from eTrailer.com seemed like the easiest and the price was reasonable. I ordered it Saturday night and it arrived Monday afternoon. It took less than five minutes to install and it works great. A very good investment of less than $20.
Keith
5/5/2014
Your service is excellent!
Kristin
5/5/2014
etrailer is great,Prices,Shipping,Service.Why shop any place else.Thank you very much. Lyle K Anglemyer Nappanee,IN.
Lyle
5/5/2014
I thought it was great only thing wish you had more anti rattling products to show. I really like how quick you got it out the door and on its way to me.
Scott
5/5/2014
Awesome service, best price, fast shipping, enough said!
Shane
5/5/2014
Everything was great. Right part and quick. Thanks!!!
Shawn
5/5/2014
Answered all my questions and made ordering easy.
Wayne
5/5/2014
thank you for good service and good price
David
5/4/2014
I am grateful that I found your site . because I am on a fixed income . and your stuff is priced so someone in my income bracket can afford things I could not afford otherwise .It was easy to find what I needed and simple to order . A pleasure to use and I will again start and use etrailer for my next purchase
Jeffrey
5/4/2014
I bought through etrailer in the past and was very satisfied with the excellent website, quick service and delivery. The directions for installation and videos were very helpful. That is why I am purchasing through etrailer once again. Thank you.
Michael
5/4/2014
Repeat customer here. I know where to get the supplies that I need with the instructions to make the job easy.
Michael
5/4/2014
Great customer service. One part was not on hand,got a phone call next day telling me. Ieas told when it would ship and it is right on schedule.
Mike
5/4/2014
TOP OF THE WORLD product! SOLID experience in all catagories! Keep up the good work!
Paul
5/4/2014
website was easy to navigate with lots of great information. the fit was perfect. delivery was fast. a very good experience.
Stephen
5/4/2014
Once again etrailer.com has exceed my expectations. We purchased a new VW Golf late Saturday - that night we ordered the hitch for the car. We received the hitch before we picked up the car the following Wednesday! The etrailer.com staff actually picked and packed the hitch on Sunday! Great service, great communication - I have and will recommend etrailer.com for anyone.
Aric
5/3/2014
I have bought dozens of different products from e trailer and have always received excellent products. Delivery is fast.
Charlie
5/3/2014
You guys have the best customer service ever. Ordered a few days ago and will be delivered today. Very personalized emails letting me know what the status was from the start. Thanks for a great online experience. Dave
David
5/3/2014
Great service with regular updates on my order status.
Dwayne
5/3/2014
item was shipped same day as ordered, etrailer had by far the lowest price for this item!
Larry
5/3/2014
Must be the most information ever received from a online store. Very prompt and sped order delivery up.Now they need to do is start selling fishing equipment. Lol I appreciate the great service and pricing as good as I found on items ordered. Thanks Mark
Mark
5/3/2014
This replacement vent cover was shipped right out and installation was very easy. We went with the all metal cover so as not to worry about hail breaking the plastic one again. Certainly would recommend using etrailer to everyone!
Mary
5/3/2014
Very happy with Yakima Q54 roof rack for 95 Ford Taurus. Glad a friend recommended checking the Etrailer website for availability.
Michael
5/3/2014
Great place for trailer parts.
Phil
5/3/2014
Ordered on Monday, arrived on Wednesday, Installed on Friday. It was exactly what I was looking for with the 525 LB tongue weight. I watched your installation video then went out and installed it in 55 minutes. You guys/gals are the best...THANKS
Steven
5/3/2014
The steps where made to fit perfect... I sent you pictures of the steps mounted.
Baltazar E.
5/2/2014
Etrailer.com had the exact part i needed at a reasonable price. The order shipped out shorty after i had placed it, which is nice. I will definitely order from this site again.
Daniel
5/2/2014
I placed my order mid morning and had confirmation that it was shipped shortly after. This is one of the main reasons I am a return customer!
Fred
5/2/2014
Get site...Price of products right on target and got what I ordered very fast..No Problems at all will order for them again in the future...My product bolted right on ..Only took about 5 min…
Garry
5/2/2014
Excellent and user friendly website! Prices are competitive and I will definitely tell my family and friends of your awesome site!!!
Gerardo
5/2/2014
I am always amazed at the fast shipping and great customer service I receive from etrailer.com. I ordered a new B&W turnover hitch and Companion fifth wheel as well as the wiring I needed for my 2005 F350. The prices were the cheapest I could find and they showed everything ready to ship. The following day they called me to let me know a backup camera that I had ordered also was back ordered. It was great to actually deal with a knowledgeable customer service rep that asked what I wanted. Everything -but the camera-arrived in the next two days and was in perfect condition. I 100 recommend etrailer.com for anything to do with trailers, rvs or trucks. Great experience.
James
5/2/2014
I am well pleased with your service, and my order,the hitch an wiring kit is all ready installed, ordered it yesterday, put it on today. It came in less than 24 hr., fit was perfect, about 2hr. to put it on an wire it, put the balls on the receivers. Ready to put the boat in the water. Thanks You very much, you have my service, and I will tell my friends about your service an parts. I almost forgot the KIA dealer said it would be about 400.00 $ to put a hitch on my Sportage. Thank You again.
James
5/2/2014
Staff members were helpful in making me confident to buy the set. The order was shipped the same day - when I receive it Ill do more review. I have already recommended this set to my fishing pal. I wish the info said the locks were stainless, but I suppose thats too much to ask unless its true!
Jim
5/2/2014
The website made it so simple to order my bike rack. I especially liked the informational video on how to install the bike rack. The quick response and upgrade in shipping were are real plus.
Margaret
5/2/2014
this was one of the nicest and easiest things that Ive done. Went in just like they said it would
Patrick
5/2/2014
eTrailer was great. They all my items in stock and they upgraded my shipping at no cost. The website is very easy to maneuver with very detailed pictures. This is all on top of the great prices! Thanks again!
Renee
5/2/2014
Excellent and prompt service, I could not ask for better
Richard
5/2/2014
I ordered my wheels & tires on Wed afternoon and they were delivered free shipping before Three PM Thursday afternoon. They were also a lot cheaper and had a higher load range than what the local retailers had. Thanks etrailer.com
Ronnie
5/2/2014
Quality product....Extremely fast shipping.... Great communication......A Pleasure doing business.... Thank You......T
Teus
5/2/2014
The order was processed fast. Received the items I order today and found the quality was exceptional. Great service.
Tex W.
5/2/2014
Pat C. was extremely helpful over the phone. She did a great job of helping convert my Thule roof rack to fit a new automobile. Thank you Pat. The shipping was very fast and accurate.
Thomas
5/2/2014
I would shop with this company again. Product was not in stock that I ordered and they sent me an email offering to send a different but like product. I also received a phone call from them. Very good customer service.
Timothy
5/2/2014
Great working with Renee K. She processed my order fast and it arrive within two days. The springs looked good and it took me thirty minutes to install the first one. I loved the tracking system and I watched the hand offs at each location. I will come back when I need something else.
Bill
5/1/2014
Etrailer is great. the website knew what would fit my truck. the products are at a good price and my packetage came really quick with the economic shipping, though the warehouse is not too far from where I live.
Collin
5/1/2014
It was so easy
David
5/1/2014
These guys rock! Quick shipping and great service.
David
5/1/2014
This is a great company to do business with everything Ive gotten has arrived on time or before time and was exactly what I needed and even received a phone call when something might have been delayed. Great products great prices and it help me build a utility trailer from a pop-up camper & boat trailer!!!!!
Eric
5/1/2014
Your on the ball and you work fast. You have shipped my order the same day I ordered it. Thats efficient and thats why I always return to etrailer!
Ernest
5/1/2014
This was great. I ordered a Curt Trailer Hitch Receiver and a Curt T-Connector wiring harness on Monday and received it on Wednesday night around 5:00 pm as an upgrade shipping @n/c. I put it on that night and was pretty easy. Hooked up my boat today and all is working great. Thanks again for all your help in getting this to me quickly and at a reasonably price.
George
5/1/2014
Great service! Tech on phone knew his stuff, good prices, free shipping that got here sooner than expected! These guys couldn’t do this any better. I will buy all my trailer supplies here in the future.
Guy
5/1/2014
Really a great experience getting my trailer parts from etrailer. They are reasonably priced, have knowledgeable customer service staff, and super fast shipping. This is the second time Ive ordered parts from etrailer and Ive been extremely satisfied both times. Thank you.
Herman
5/1/2014
Great detail on the item on the site, which enabled me to buy with confidence. Thank you.
Jason
5/1/2014
Great service. Thank you for upgrading my shipping. will be sure to return for my trailer needs
Joseph
5/1/2014
Great pricing and fast shipping! Second time I have ordered from this site asnd couldnt be more pleased. Will definitely recommend to family and friends.
Kevin
5/1/2014
My Order Was Shipped Promptly, I Got The Order Super Fast And It Was Exactly What I Ordered. Overall Great Experience
Kevin
5/1/2014
Your customer service is exceptional for an online transaction. No doubt, its that way in person. The communication is, so far, unmatched. Thanks.
Kevin
5/1/2014
I have been wanting the Yakima Whispbars for my Jeep, but wasnt sure which ones I would need. etrailer make it easier than I expected. I first saw a youtube video, of etrailer putting the same rails on a 2012 Jeep. I went to the website, say where you can choose different years, so I chose 2014 for my year, and bam... All parts for a 2014 came up, and I made my purchase. I was further impressed when I got an email saying they shipped out the same day, and that my shipping was upgraded from 5-7 days, to 3-5 days instead, for free... I will definitely be a returning customer, and have already refered 2 friends. Thanks etrailer…
Matthew
5/1/2014
I really do like the look of the final install as the hitch is tucked up under the vehicle. Not the easiest install with the muffler having to be dropped down but I did do it on my own without having to jack up the vehicle. My only suggestion would be to put some bubble wrap protection around the bolt up ends as UPS was a little hard on the box and some of the paint chipped off. Very good solid hitch
Michael
5/1/2014
Ordering from etrailer.com was fantastic. I ordered a coupler on Monday with economy shipping and received it on Wednesday. Have never gotten service so fast like this. The item was exactly as ordered. Next time I need trailer parts I will be ordering from etrailer.com. Thanks etrailer.com!
Mickie
5/1/2014
Wow! Same day express shipping for free,I will definitely buy the next from you!
Oliver
5/1/2014
THE best service I ever received on the internet!!!!!!!!!!!!!!
Patrick
5/1/2014
First purchase from etrailer but wont be my last. Customer service rocks!
Raymond
5/1/2014
Im very impressed with the help I received over the phone to get the correct lug nut size for my needs as Rebecca walked me through the measuring process not to mention your price was fantastic. FREE SHIPPING ! You have me hooked. Ill be recommending you for sure.
Richard
5/1/2014
The web site was easy to navigate around had everything I was looking for had all great products better then web site I visited also upgraded my shipping thanks My next order will be from e trailer
Richard
5/1/2014
I was really impressed with E-trailers selection, particularly of heavy duty receivers and balls. I have a 10,000 pound trailer which mates with a 2 ball. Everything you find in auto parts stores is rated for 5 or 6k, for both ball and receiver. When I asked for 10k equipment they acted like I was crazy. Etrailer keeps it in stock. It was easy to find what I wanted, easy to check out, and they processed my order quickly. I highly recommend them.
Robert
5/1/2014
Up graded shipping no cost thank you
Ronald
5/1/2014
So refreshing to talk with someone who makes sure you get just what you need instead of trying to sell you anything they possibly can. She was very helpful
Shannon
5/1/2014
AMAZING CUSTOMER SERVICE! ALL ON LINE PURCHASING SHOULD BE THIS REWARDING AND EASY TO NAVIGATE.
Steve
5/1/2014
At first I thought my part was going to take a long time on backorder from mfg. etc.etc. When Julie from etrailer.com ,yes that was etrailer.com, yep etrailer.com, took over the acct. in less than 24 hours she located the part and shipped it.Wow I love excellence Well done!
Steve
5/1/2014
This is my first purchase, upgraded shipment, impressive lets me know your company cares about promptness and the customers satisfaction.
Victoria
5/1/2014
E-Trailer is a great online business to deal with. This is my second time dealing with them in four years, and they are still one of my best websites for purchasing items for my vehicles. I contacted them, and they got back to me within a couple hours with info on a brand new hitch design for my 14 Highlander. When I ordered it, the customer service rep, Heather, really knew her stuff, and helped place the order. Customer service is fantastic! Congrats to All at E-Trailer.
Warren
5/1/2014
I have purchased a number of items threw E-Trailer and the experience has always been great with the way your web pages are, the information that is there for help in making sure you get the right part, but this last item I purchased was probably the best experience I have had. When the parts I ordered where not available in a reasonable time I got a call at 8:00 p.m. in the evening from Bridget explaining to me the reason why and that she had looked up another brand that they sell which would work for my needs and they where $50:00 cheaper. The next day she called again and told me she was shipping them that day. What great service. Keep up the good work all of you at E-Trailer.
William
5/1/2014
I ordered the hidden hitch for my jeep patriot after watching the installation videos. The guys upgraded my shipping for free and sent it out that day including emails telling me where it was in the process. In todays anonymous online retailing, this is excellent. Recommend anyone looking for a hitch to get their hitch through them.
Alfred
4/30/2014
I am very pleased with the help i got and knowledge that everyone helped me with, seems to me like your staff including front desk to sales has a handle on your your warehouse Thanks for all your help
Cecil
4/30/2014
Product Hitch Extender Works Great! I Definitely Would Recommend The Company And Daniel Himself. Great Customer Service And Follow Through!
Chris
4/30/2014
35 minutes later i got a new hitch put on my Treverse and ready to pull the boat. Thanks for the great service and quality.
Dan
4/30/2014
Good prices and quick delivery. Thanks
Duane
4/30/2014
Great experience with etrailer. Ordered products on Monday and were received on Wednesday. Email communication of status and what to expect along the way. Thanks!
Eric
4/30/2014
Was looking for some specific hard to find locks for my trailer and this was the best price on the web for a set of them keyed alike. very happy to find that not only is the price great but the service is great too. Great communication from the staff and my locks were shipped quickly with a free upgrade to expidited shipping! I will be shopping here again.
Jake
4/30/2014
service was very fast. correct parts. good quality, instructions good, very satisfied.
James
4/30/2014
I have bought several items over the past two years. Quality merchandise, good prices and fast shipping make them easy to do business with.
Jim
4/30/2014
One of the best Customer Services I know. They are amazing. I recommend them to everyone.
Joaquin
4/30/2014
Outstanding website. Easy to navigate and prices are lowest around. From the ordering to shipping emails and tracking. Such a large selection it will keep me coming back.
John
4/30/2014
Super helpful sales staff. Super fast order fulfillment and shipping. Great prices. How can you beat that!
Joseph
4/30/2014
Everything we ordered was perfectly packed, in excellent condition and arrived before scheduled. Our Prius now has a hitch and rack for our bikes. We have already taken a trip and the whole set up could not be better. Great price, service and products.
Kathleen
4/30/2014
Transaction was really easy free shipping was a bonus and the delevery was quick will look there for my future needs.
Paul
4/30/2014
Great company,had my package within 4 days of ordering. Would definitely buy from them again. Great communication throughout whole process.Thanks !
Roger
4/30/2014
Im impressed with etrailer.com! It seems like a first rate company,with a very easy to use website! Right after I ordered my trailer hitch,I received an e mail receipt /confirmation.Then to my surprise was sent an e mail saying it was being shipped earlier than I expected. I received my hitch in just two days! I installed it as soon as I received it. It was very simple to install,fit perfectly,and the price was very good! I was a mechanic for thirty seven years,so I really appreciate timely delivery,correct parts,and ease of installation! Thanks very much to etrailer.com and Jack A!!!
Russ
4/30/2014
Great Hitch, took 20 mins to put it and looks nice on the car, thank you very much
Simon
4/30/2014
Great price, fast shipping, will shop with them in the futurethanks!
Theodore
4/30/2014
Most excellent service
Thom
4/30/2014
I was very pleased you had my item in stock. Ordered last night and it is shipping this morning.
Thomas
4/30/2014
outstanding customer service, honest, helpful
Tyrone
4/30/2014
It with you great doing buisness with you
Waring E
4/30/2014
I dealt with Julie h she is positively an asset to your organization. very helpful and totally followed up on my order.
William
4/30/2014
OUTSTANDING SERVICE AND QUALITY AND SUPER FAST SHIPPING ITS BEEN A PLEASURE TO DO BUSINESS WITH YOU PEOPLE YOU GET NOTHING SHORT OF A FIVE STAR RATING FROM ME. AGAIN THANK YOU VERY MUCH
William
4/30/2014
I like that this business updated me that the order had been received and then that the order had been shipped and provided me with a tracking link via my email. It was great being able to anticipate the day that my item would arrive. What I ordered was exactly what I received. This company is professional and their use of UPS provides reasonable shipping times.
Anthony
4/29/2014
Excellent service and price!
Cliff
4/29/2014
great shipping rates to Canada !!!!! ordered on 17 got on the 29 great for postal to Canada cover looks great & bolt kit perfect will be back to get more thanks
David
4/29/2014
Ordered the hitch on Thursday…standard shipping…showed up on my doorstep on Monday in perfect condition. Will update on the install shortly.
David
4/29/2014
Excellent service. Great prices. Website illustrates an excellent picture and description of the parts I was looking for an was the deciding factor to order from etrailer, assuring me that I would receive the exact part I needed. I used the standard shipping method and the parts arrived within a few days, not weeks on two separate orders. I would definitely recommend this site to to anyone and will definitely order from them again!
Edward
4/29/2014
Order arrived early. Good instructions. Easy installation. Will check here prior to buying elsewhere.
F. Beale
4/29/2014
Havent recieved the harness yet but their customer service is lights out. Great experience, so far. More to follow.
Frank
4/29/2014
etrailer.com is a GREAT site to get the info you need to get the correct towing package to fit YOUR auto. Has lots of videos to show how to install.
Gary
4/29/2014
Im a novice when it comes to computers. An old novice at that. I found the website easy to navigate and the information outstanding. But the thing that I found astonishing is that I have recd two personal emails. One saying you had my order and it would ship within 24 hrs. that one was from Sherry. The other saying it shipped. That was from Zachery. Awesome!
Jerry
4/29/2014
Great customer service ANNA is the Best .....
Kevin
4/29/2014
fast shipment, exactly what I expected for product. nice!
Sam
4/29/2014
My first time doing business with etrailer but it wont be my last. I am very pleased with the service I have received. Easy to use web site and fast delivery and the prices are reasonable.
William
4/29/2014
Very friendly service and easy to talk with Carla. She is knowledgeable and knew the right hitch for my truck. We just bought a travel trailer and I mentioned the type of hitch to the service people at the dealership. They asked me about the price and wanted to know the name of the company and their website. Word of mouth is the best way to advertise, still.
Art
4/28/2014
the customer service was very helpful . the wiring kit and instructions made the job very easy
Dan
4/28/2014
Exactly what I was looking for. Great Price, Great Value, Great shipping...Thank You
David
4/28/2014
Best price i could find, The plug worked perfect. Thanks
Erich
4/28/2014
The shipping only took a couple of days and it took about 15 minutes to install it on my 2010 Chevy Colorado.
Gregory
4/28/2014
Fast and easy. The hitch was a perfect fit and customer service even caught a mistake in my order and called to fix it. Very happy!!
Jeremy
4/28/2014
Jean P. and Judy M. were very helpful in placing my order for the Torklift tie downs. I was most surprised to have an actual person to work with and was very pleased with the results. Both ladies were most responsive and helpful during the entire order process. Thank you Jean P. and Judy M.
Jim
4/28/2014
Your sales associate was great - Jena D. Thank you eTrailer.
John
4/28/2014
Very satisfied with logo and service.
Maurice
4/28/2014
Quick and excellent service.
Richard
4/28/2014
Im sure you all know what its like when you first order from a company and your not really sure what your going to get. But I was most pleasantly surprised with etrailer. The items I ordered were exactly as described. The shipping was warp speed fast. The packaging was very well done all the items arrived in perfect shape. The communication was excellent throughout the entire process. The prices were more than fair. I will definitely be a repeat customer. Thank you.
Stanley Joe
4/28/2014
Kelly was very helpful with my order and had it shipped out the same day Kelly was very professional.
Tim
4/28/2014
Very good job!
C. William
4/27/2014
I just wanted to let you know how happy I am with my Texans hitch cover and deadbolt lock. It was exactly as described on your website. I did the installation on my own and it was super easy. I was afraid that the hitch would rattle but when I drove my Hyundai I did not hear anything coming from the hitch cover. The whole ordering process was pretty flawless. I also really appreciated the emails from the etrailer staff letting me know the status of my purchase. Excellent customer service.
Dianne
4/27/2014
Have purchased before from ETrailer, thus I am a returning satisfied customer.
Edward
4/27/2014
Etrailer is probably the best online store out there. Easy to navigate, great customer service, quality products, outstanding prices and super fast shipping and order processing. I will continue to recommend them every chance I get!
Eric
4/27/2014
I recently purchased a Trailer Hitch. The cutomer service was excellent . Also, the directions in terms of installation were right on . No problems at all. These folks really impressed me in terms of the how they handled my purchase . They emailed me and informed they were going to upgrade my shipping without any additional costs . Received the hitch within 3 days . WOW
Greg
4/27/2014
My item was back ordered and the supplier keep moving the date back. Etrrailer kept me informed with phone calls and emails. Very well done.
James
4/27/2014
Order was confirmed immediately and product arrive in 4 5 ? days. Really hard to beat that!!
James
4/27/2014
Great service and assistance from customer service. Product was instock and shipped same day. Really appreciated the reasonable shipping cost to Canada.
Jim
4/27/2014
Excellent customer service and support. All my orders have shipped the same day.
John
4/27/2014
Placed an order on Tuesday and received it on Friday . Bearings ,races and seals were all nicely wrapped and packaged . Price was almost half of what the big name parts stores wanted and had everything in stock for my outdated axles . Free shipping made it that much better . I plan on ordering other parts from you in the future .Thank you very much .
Mike
4/27/2014
Hi just wanted to comment on the great service and efficient order process your company offers! Your call centre was very knowledgeable and friendly. I will be placing further orders with you again , keep up the great work.
Quentin
4/27/2014
Awesome customer service, parts came as ordered.
Randall
4/27/2014
It was easy to place the order and was shipped out before expected. Really good prices on everything. Will definitely shop here again.
Armando
4/26/2014
Nice website, easy to use, really liked the videos of how to install and how things work, and you have a great selection of things to choose from.
Charles
4/26/2014
Fast, cheap, good, hard to find all three. good cust service even though I didnt need it, they checked in and updated personnally.
James G
4/26/2014
The wife normally clears the kids away when I am installing or assembling anything. 20 years as an aircraft mechanic has expanded my vocabulary in the area of describing the parentage and uses for orifices of people who design things that are easy for the consumer to use. I watched the installation video one time before ordering and another time before I started the install. I figured that I had a good handle on it, so I took the Ipad out to do basically a step-by-step and dived right in. 45 minutes later my wifes CR-V had a new wiring harness installed and fully tested. The install was fairly painless, and if they had extended the video by 15 seconds to show how the middle push fasteners reset it would have saved me 5 more minutes. Standard shipping is fast and accurate, the kit worked as advertised, the video made install a snap. I am honestly thrilled with the product.
Jonny
4/26/2014
My phone calls were answered with respect and very helpful on how to pay for my purchase ! I also enjoyed watching the progress of my shipment on e-mail map of USA your route was a little south of Lewis and Clarks Trail but a lot faster. I liked doing business with you e-trailer.com of Missouri . I will have photos for you later, Kind Regards.
Larry
4/26/2014
communication was excellent, items arrived very quickly, as promised, this was my second order in a month. I highly recommend etrailer for their professional service, free shipping doesnt heart either.
Michael
4/26/2014
Well, it hasnt arrived yet but it has been perfect so far.....pleasant salesperson, fast service and fair pricing.
Robert
4/26/2014
Ordered my Curt Hitch and accessories, for my 2005 Honda Odyssey, yesterday. The ordering process went very smooth and the updates of availability and shipping have been informative and prompt. Will give and update to the product once I receive it.
Scott
4/26/2014
Great customer service. This is paramount for me . Of course knowledge of the products and great guidance . I am confident my husband will be happy with his gift. Thank you Bill for your help and for being so nice.
Tanya
4/26/2014
Item shipped same day . Received in three days Good customer service
Vincent
4/26/2014
Hidden bar fitted perfectly on Jeep. Very easy for this old geezer. Hitch seemed well built with excellent welds.
Walter
4/26/2014
Excellent customer service! For over a week I was trying to figure out everything I needed to add to my vehicle to tow a newly purchased tent trailer. Thanks to Mark at etrailer, he had everything I needed picked out for me within five minutes!! I was so impressed with his knowledge, professionalism and the quick manner in which he processed the information and emailed it to me for review prior to placing my order. etrailer saved me a little over $200 for the exact parts a local company quoted me! I like all the videos on etrailer site to assist with installation. Thank you for the great prices and the excellent customer service!
Deb
4/25/2014
My order arrived sooner than expected and worked great. The hitch is now installed with the electrical stuff all hooked up. Very pleased. Thanks!
Deborah
4/25/2014
Awesome service. Love the shipment tracker.
E Andrew
4/25/2014
Thanks reiceved my parts today and it is what I wanted fast shipping
James
4/25/2014
My purchase was for a Thule cargo box on 26th of April. There was a highly professional contact with delivery and installation of the cargo box on our GMC Denali Terrain in less than 1/2 hour.I cannot recommend your operation more highly
James H
4/25/2014
Good job! Price was right and shipping was good. Ill do more shopping here. Thank you
John
4/25/2014
This is the fastest service I have ever received. UPDATE: I odered 4 tires with rims and Bearing Buddies, Friday just after noon time on May 25. I got an Email that the items shipped at 9ish Friday night. Im not counting the weekend. I received the items noon time on Wednesday the 30th. I am very impressed. Thanks... When I need more trailer equipment, I know where to go. I guess I should mention your prices with free shipping cant be beat.
Luther
4/25/2014
Ordering from etrailer was very easy, and a full product description was available to view. Prices are very reasonable, and will definitely continue to do business with etrailer.
Miguel
4/25/2014
great service and great installation video. took less time to install and work than it did to choose the brake itself
Peter
4/25/2014
outstanding service always a pleasure to work with
Roger
4/25/2014
I was planning on picking up my platform rack and hitch when visiting my friend in Wentzville Missouri, but with free shipping, I saved myself a trip! I dont like him that much anyways-haha Installed hitch and rack on my Acura today, looks and fits GREAT!
Ryan
4/25/2014
Over all the products I received and shipping costs were well priced, very well packaged and everything worked perfectly. Even more so, the products were had to find locally and were not only available with etrailer, but were so easy to find though the website.
Steve
4/25/2014
Great products, fast shipping, I will order in the future!
Wayne
4/25/2014
I think that e.trailer.com is very efficient. We lost the lock to our bike rack and were easily able to find a replacement, it was shipped to us promptly.
Will
4/25/2014
These guys are too notch, great products, great prices. And great service. I got my item far sooner than expected.
Christopher
4/24/2014
Again good product, good price, fast shipping, and great service. Thank you
Donnis
4/24/2014
Good prices. Maybe a few dollars cheaper on Amazon, but what sold me on etrailer were the various videos and HELP sections that taught me what I needed to buy. Thank you.
Ed
4/24/2014
Great company to deal with. Fast shipping and great prices. Items are always in stock.
Erik
4/24/2014
I ordered a complete tow kithitch, wiring harness, suspension bags for my 2013 Jetta TDi. I got my package delivered to Pennsylvania in 2 days! Everything was packaged nicely and I liked the little extras like the test light. I submitted my Low Price Pledge match and it was received and processed in less than a half hour. It was so easy. I would definitely recommend eTrailer over any of the previous companies I have dealt with for towing hitches.
Erik
4/24/2014
Prompt shipping and delivery. Installed in less than 10 minutes and works as advertised. Its nice to have a product perform as claimed.
Ernie
4/24/2014
parfait,très bon service
Gilles
4/24/2014
I had a great experience with etrailer.com, they were very helpful and knowledgeable. Thank You
Janna
4/24/2014
Etrailer.com is excellent in every aspect. Their customer service and delivery is always great. I will continue to use them for all my trailering needs.....and wants.
Jason
4/24/2014
I am really impressed with how easy was to my product and even happier with the customer service. 5 minutes after I sent my payment I did receive an email with all the shipment information and installation directions. I am happy with e-trailer!
Javier
4/24/2014
Ordered April 21, shipped April 22, Received April 24 - pretty good if you ask me. Putting it together now - looks pretty solid. Will comment when in use.
John
4/24/2014
Great place to purchase from. Fantastic follow up and pricing!
Josh
4/24/2014
I never write reviews for any company but I felt compelled to do so for etrailer. The sales/customer support was amazing and prompt. Just goes to show that a company needs to do one thing very well to thrive. Thanks
Kevin
4/24/2014
My experience with etrailer has been very good. I find what I need, the product is good, its shipped fast, and the directions and help posted on the site by etrailer personel are very helpful. Yes, I have already recommended etrailer to friends and will continue to do so as long as teh present level of service continues.
Louis
4/24/2014
Great service. I made an error in ordering and when I called to clear it up it was taken care of ASAP. I got the product in 3 days. Which was great. Now I just hope the instillation goes as fast.
Mike
4/24/2014
I looked high and low for 20 x 20 mm slot nuts to mount a sup rack flush to my Whispbars. etrailer was the only supplier that had it. Next time, I will look no further!! Thanks amillion!
Phillip
4/24/2014
This was my first purchase from Etrailer and I am very pleased with the high quality of the service. I ordered a kayak carrier that it turned out was no longer available from the manufacturer. Bridget emailed me right away and offered to order an alternate item for me. She also followed up to make sure I had received my tracking number which another employee, Jacqueline, had made sure to send to me. I received my order today and its exactly what I needed. Thank you so much for your excellent service. You have a repeat customer for sure!
Rita
4/24/2014
Great place, I screwed my order up and this was on a sunday i emailed e trailer they emailed me back same day put my order on hold until i called and straightened it out monday.. and i still received the stuff i ordered on wednesday.. thanks a lot.
Ronald
4/24/2014
Part arrived on time and fit perfectly
Tim
4/24/2014
Product just as described. Very prompt delivery.
Tony
4/24/2014
I could not be more pleased with the service I received from etrailer.com. Before I ordered I emailed some questions about the item I was considering buying. I received an answer within 8 hours. I placed my order of a Roadmaster Rock Guard using 7-10 day free shipping. I was notified that my shipping had been upgraded at no cost to me and I was very pleasantly surprised when my order was delivered within 48 hours of placement. NOW, THAT IS SERVICE!
Carol
4/23/2014
Etrailer had the part I needed, and it was shipped in a timely manner.
Christopher
4/23/2014
very proffesional, they go out of there way to help their customers. will order from them again!
Craig
4/23/2014
Always a pleasure. Would not shop anywhere else.
Dan
4/23/2014
A very good experience..Very nice people
David
4/23/2014
Shipping very fast
Donald
4/23/2014
I was impressed by the great communication, I have never had a company sending as many updates on my order as etrailer.com I placed the order late on Sunday and had 2 emails that night confirming my order and telling me it was being shipped. Monday another email stating it had been shipped. This my 2nd order with etrailer and wont be my last. Great service, the best online company I have ever dealt with. Keep up the great work. Thank you
Gregory
4/23/2014
Found service was great and very helpful along with price. Thank you again.
Herman
4/23/2014
you guys are really fast got my stuff in three days thanks
James
4/23/2014
Being only 1 year into owning a pop-up camper, this is my 2nd order with etrailer. In both cases, I have felt that they are my primary adviser for my concern. I have consistently relied on their videos, photos, and write-ups to accurately assess the what and how to solve my towing / trailer / camper challenges. Both orders have required phone calls. On both calls I have received excellent, knowledgeable customer service. I have even worked through one defective part with top notch service at no additional cost to me. They are my first stop for anything that involve towing, trailers, or camping with my truck.
Jeffrey
4/23/2014
Excellent follow up on my order. Shipped quickly and I was kept in the loop every step of the way. Excellent company to do business with.
Jim
4/23/2014
Excellent service!! Great selection, information And shipping. Thank You!!
Lane
4/23/2014
I am very satisfied with my order process atr etrailer. Prices were comparable with other companies, but your ability to have the necesary parts I needed made me very happy. Other sites I could buy one part and then have to go to somes
Larry
4/23/2014
Great selection, faster than the retail store and friendlier. Parts were less expensive. Good follow-up on order
Layne
4/23/2014
I have shopped this site before when restoring a RV. They always have what I needed . Received goods on time. Thanks for the great service.
Leonard
4/23/2014
The locks work great, These were a direct replacement to the old locks. Shipping was lightning fast.
Little
4/23/2014
I check with a named camping rv store and compared prices. I will say the hitch receiver I ordered was $20.00 cheaper then the one you offered on your site. But the quality of the product you had looked better. Some times it better to pay a little more to get a better product.
Martha
4/23/2014
products i ordered came real fast everything is better quality than i expected ill definitly be shopping here again thank you.
Oscar
4/23/2014
The best!, I have ordered before and will again. No need to shop around.
Richard
4/23/2014
Salesperson was knowledgable and helpful with finding the right parts and getting my order placed.
Russell
4/23/2014
Well done and would recommend!!
Tim
4/23/2014
I greatly appreciated the emails on the update of my order and how quickly it was shipped.
Valerie
4/23/2014
Good product, good S&H price, excellent shipping arrived days before expected.
Walt
4/23/2014
Kelly S. was efficient, courteous and enjoyable to work with. She was knowledge about the product.
William
4/23/2014
Thank you for the attention, and very fast delivery
Alexandre
4/22/2014
Ordered over the phone and the rep was professional and the transaction was very easy.
Brian
4/22/2014
I ordered a Thule replacement part and it was an improved version from the original part. I received it two days earlier than the projected delivery time.
Bruce
4/22/2014
Great help she knew product and was a big help.
Charles
4/22/2014
Great sales and very responsive service. My go to stop for trailer needs!
Chris
4/22/2014
This is the 4rth time I deal with etrailer and I can only say they are professionals in every way, from response to my oreders , to tracking info , to delivery as they promise. Thank you for the graet service
Denis
4/22/2014
Excellent customer service. The agent was very helpful and answered my questions in a professional manner. Also, followed up with an e-mail to me with shipping information. Great place to buy !!
Dennis
4/22/2014
I ordered a scissor jack for my travel trailer about a week ago and I got a nice email from a representative saying that she was able to expedite the order at no extra charge and that I should get the jack in about 4 days. The jack did arrive as promised and was exactly as I expected . I am very happy with both the service, and the product as well as the price. I will definitely order from ETRAILER again.
Donald
4/22/2014
I was really surprised and happy they had just what I needed to replace the worn brushes on my Superwinch. I should have come here first instead of wasting a few hours searching else where. Plus they had the trailer fenders I needed so I got everything I needed and free shipping. They also had my order shipped on a timely basis. Good job and thanx again.
Donald
4/22/2014
Great experience with etrailer.com The product shipped quickly and should arrive much faster than I thought.
Grant
4/22/2014
Own a 08 Ford Taurus and bought the 87108 hitch, receiver,wiring harness,and ball. The cheapest I found anywhere. Installed everything myself in about 1 hr 10min. The fishing wire was really something. Nice sturdy and well made hitch. Would recommend this to anyone with that style of car, Thanks again
Greg
4/22/2014
Dude these new bike rack cradles fit like a glove I have a 9 year old outback rack cant find replacement Parts, so I found e-trailer they have parts that fit my 1 Bike rack bar. Ordered the stay put cradle # 853-7887 just another happy camper. E-trailer you rock.
James
4/22/2014
Great service, great products!
John
4/22/2014
I have made several purchases from etrailer. Each experience exceded my expectations... from quality products, competitive pricing and timely shipping, I would strongly recommend etrailer.
Kenneth
4/22/2014
The folks at E-Trailer are a class act. They are quick to respond and very quick to make the customer happy. I would not hesitate to order from these folks no matter what the product may be.
Kevin
4/22/2014
I think the order went real well, had no problem with the girl to understand what I wanted, she did real good job. Now if the product is as good things will be just fine, the last time I ordered from e-trailer everything went great so with the free shipping I thought give it another try.
Norbert
4/22/2014
I had wrong base plate sent to me and etrailer.com gave me a no hassle turn around. Everyone I spoke to was very helpful and nice. Great to see very good customer service these days.
Raywood
4/22/2014
great experience with etrailer. very one on one experience. ive purchased several products from them and they have all been just as described and the last purchase had expedited shipping added for free. beat that amazon!!!
Sandra
4/22/2014
Terrific Service! Terrific Curt tow bar for a 2008 Lexus RX350. High quality in fit and finish and in bolts/washers for install. etrailer Video was excellent showing existing tow hook removal and the installation of the Curt tow bar. As non-mechanical as I am it was still pretty darn quick. A local hitch place wanted $130 to install and said it was 3 hrs of work. We probably took 15 mins. Etrailer has excellent online tracking of shipment and tow bar was actually one day early. Would absolutely purchase another product from etrailer.
Sandy
4/22/2014
Excellent! I found the parts I needed easily and they shipped them out in less than 12 hours. They even had the long bolts I had been searching for, seems like forever. I really like the one on one personal service and notifications sent, which is rare these days of non-personal internet retail. Will definitely recommend etrailer.com to my tear camping, kayaking, biking group of friends!
Teresa
4/22/2014
People are extremely helpful and service is premium. I look forward to buying from you again!
Tina
4/22/2014
best place to buy parts
Wayne
4/22/2014
So far so good. Not knowing about how to match the parts put me on a learning curve. If had a chart that would match the hubs with spindles would make ordering much faster. I had to research the hub bearing to find out what spindle I needed. Maybe I went the long way around I dont know. Katie was very helpful with changing my order and I appreciate that. All around good experience with the purchase and I will recommend your company if given the opportunity. Thanks
William
4/22/2014
Thanks so much Daniel. Got the hitch today and will have it on in the AM and use it. I can truly say you guys are great and the best online shopping experience I have ever had. I needed it very bad and you guys responded. I will certainly recommend your company to everyone I can. Thanks again very, very much, to you and your fellow employees. You people do business the way it use to be and should still be!!!
Charles
4/21/2014
Great experience! I ordered a U-bolt kit at about 9 pm EST & ed the regular standard shipping & still received it a couple days later. The company sent me emails every step of the way so I knew exactly where my order was. The product arrived just as advertised, no surprises. Bottom line is great price & great service. I would definitely use this company again.
Chris
4/21/2014
I think the level of communication is amazing. I did not expect the shipping to be so fast, and receiving emails keeping me informed of each step with a persons name and phone number attached is extraordinary customer service. I will definitely buy from etrailer again. The Thule roof rack is the perfect solution for carrying our kayaks. I also really appreciate the upgrade in shipping. Thank you to everyone at etrailer.
Daniel
4/21/2014
IT WAS A JOY TO SPEAK TO SOME ONE WHO SPEAKS ENGLISH RENEE WAS VERY HELPFUL EXCELLENT AND QUICK SERVICE HOPE TO DO BUSINESS WITH YOU AGAIN SOON THANK YOU VERY MUCH THE TAILE GATE FIT MY TRUCK PERFECTLY
Daniel
4/21/2014
Very good prices including cost of shipping. Julie upgraded my shipping at no cost. All my parts arrived quickly and were as advertised.
Dean
4/21/2014
Awesome experience. I worked with a wonderful lady named Kelly. She went above and beyond to get my order completed. I would highly recommend etrailer to everyone.
Dennis
4/21/2014
Great product - Fast shipping - 5 Stars
Highlands
4/21/2014
This is the second hitch and light set-up I have bought from etrailer. If and when I need another Ill use them again. Fantastic service is all I can say! I ordered the latest hitch on a Sunday evening yes...Sunday evening and it arrived Wednesday. The products are top quality and the Customer Service Agents know all about them. Too bad the government doesnt work like etrailer.
Jim
4/21/2014
I ordered from Etrailer twice and I was very happy both times. Shipping was very reasonable and the instructional videos were extrememly helpful. The products fit perfectly both times. I will always shop at Etrailer.
John
4/21/2014
Awesome experience. I purchased a new Reese Straght Line Hitch system through etrailer.com and received delivery in only 2 days! Insalling it this weekend.
Jon
4/21/2014
This turned into a very good experience. I bought a set of 33 inch tire for my jeep jk. Unfurtunitly the bike rack no longer fit. so for under $20.00 I was able to save my $200.00 bike rack from the donation pill. I was very impressed that they shipped it on a sunday amd gave me updates along the way. Very Happy with your company.
Kevin
4/21/2014
This is the only way to shop. All questions were answered and information given on my towing needs. I feel very confident dealing with all the folks at etrailer. Thank you all so much for all your help and great service.
Larry
4/21/2014
I have ordered a few hitches, bike rack and a few accessories from etrailer and the experience has always been pleasant. They are friendly, professional and very knowledgeable with the products that they sell. I dont bother searching anywhere else when it come to hitch or trailer parts... thank you etrailer.
Le
4/21/2014
The responds to the order was handled very quickly and received well before the standard shipping time. Thanks
Patricia
4/21/2014
Excellent company to do business with. Easy website, with links to installation information, this makes easy for the DYI guys. Great communication on the order status, I didnt have to call them they called me to let me know that one part was on backorder. This is the way all companies should do business.
Ronald
4/21/2014
It was a pleasure doing business with etrailer.com. The Thule rack was waiting for me when I got home from work on Friday. The contents were well packed, and directions provided enabled me to install it quickly. I will surely be back for any future needs.
Scott
4/21/2014
Fast service. Ordered late Friday night. Delivered Monday by 3:00pm. On Easter weekend at that. I used the standard post. Will install it this weekend & will let you know how it goes.
Steve
4/21/2014
I highly recommend etrailer.com
Tim
4/21/2014
Easy to find what I was looking for. Ordered at the end of a weekend and had it in plenty of time for the next weekend. I always look to Etrailer first when I need something relative. Have yet the need to go elsewhere. Keep up the good work. Fast and easy….thats the way it should be.
Charles
4/20/2014
Great customer service and super fast shipping.
Craig
4/20/2014
Everything I have ordered from etrailer arrived sooner than they predicted and exactly as advertised. I have not yet qualified for free shipping but their shipping fees seem reasonable to me and is offset by their compatible prices. I have had several of their products for over a year and everything is still working as designed to.
Dan
4/20/2014
Great place. Ordered on a Saturday night. I asked if they thought it would be there by Thursday on regular shipping., needed it for that weekend. They upgraded my shipping to 3 day priority, for free. Thanks etrailer
Jeremy
4/20/2014
Five Stars from beginning to end, what more is there to say? Thank you etrailer.com.
John
4/20/2014
Shopping here was pretty painless. I was actually looking for something else when I came across the Pollak plug for my Chevy pick up. The price for the plug was great and the installation video shows the install to not be rocket surgery. Im going to bookmark etrailer because I have a second tow vehicle and I do a lot towing on my job.
Michael
4/20/2014
offer very good products with reasonable prices free shipping great . apparel would be nice & also good add. thanks lynn
Mickey
4/20/2014
Product as described. Nicely handled and shipped promptly. Just what I was looking for in a towing mirror.
Mike
4/20/2014
very good company to deal with.
Mike
4/20/2014
I recently restored my boat trailer and had issues finding rollers that would meet the specs I needed. After a bit of review online, I finally came across etrailers website and located the rollers I had been looking for. I ordered them on a Friday evening and thought it may be late the following week before I would receive them with it being a weekend. However, I received an email within an hour of me submitting the order and received the rollers on my front door by the following Tuesday. As far as service goes, I could not have been happier with the quick response of etrailer. It is hard to make a review on the product I ordered at this time as I have just installed the rollers on my trailer and it may be a few years before I will be able to determine how well they will hold up, but what I can say at this time is that the rollers look great and appear to be made of quality material. Overall I was really satisfied with my etrailer online ordering experience.
Nicholas
4/20/2014
Arrived really quick.An was packed very good.
Roger
4/20/2014
Great service and super quick shipping. I appreciated the email updates as my order was processed and shipped.
Danny
4/19/2014
Great prices and really fast service. Even beat EBAY. Would recommend you folks to anyone. You get 5 STARS and 2 thumbs up in my book !!!!
Edward
4/19/2014
ordered on sunday in my shop on wednesday thats awesome thank you
Erick
4/19/2014
Spare tire mount was exactly what I needed and arrived in a timely manner.
Gary
4/19/2014
This was very easy to install. It looks and works great. It brings peace of mind and for the price I would highly recommend it. It was worth every cent!! Took around 15 minutes to install on my 2013 silverado.
Jason
4/19/2014
As usual. Etrailer makes it easy and fast. I actually saw the item cheaper somewhere else, but I ordered it from Etrailer because of previous orders that went smoothly. I trust Etrailer. .. and I got 110 back on the difference in cost. !! Etrailer #1 in my book! I need the product in stock, ready to ship and I know it will get here. No B.S.!!!! You cant argue with RESULTS! !!!
John
4/19/2014
I ordered the 24692 Class I Hitch for my husbands Ford Focus. He was extremely pleased. First of all, we got free express shipping, so the order arrived three days after placing. Randy said everything was there: he didnt have to scrounge around for a single bolt. Installation was MUCH easier than expected and works perfectly. We highly recommend etrailer.com. Thank you, etrailer!
Kate
4/19/2014
Great service at a very competitive price. Order was received 48 hours from time of order. Thanks!
Michael
4/19/2014
Outstanding customer service. This is one of the best companies I have ever dealt with. Order was shipped the next day and arrived before expected and made for a great Easter for my Grandson. Will use this site when I need more of their products. Keep up the great work and service.
Terry
4/19/2014
I love to do business with etrailer. Prices are good, service and quality of products, great! Always good communication via your staff to the customer. A very desirable characteristic.
Thomas
4/19/2014
Great service and prices, bought trailer ladder racks, got them days before I was suppose to, so I decided to get fresh trailer tires, also cant beat the prices any where.
Timothy
4/19/2014
Etrailer.com is the best online shopping experience I have ever had. If you need anything for a trailer GO TO ETRAILER! You will be very happy you did.
Adam
4/18/2014
I found my trailer stop tail lights with no problem. Thank you
Alfred
4/18/2014
Very satisfied. No problem at all with placing order, quick confirmation of order and speedy delivery of order. Good Service.
Charles
4/18/2014
Shipping is VERY fast! Great customer service!!!
Cory
4/18/2014
Excellent Service!
Gary
4/18/2014
Service so far has been outstanding. Thank you for the upgrade on the shipping. I have not received the order yet but Im sure it will be fine.
George
4/18/2014
Great company, good prices and fast shipping Ordered hidden hitch receiver and bolted right on in about 10 min.
Glenn
4/18/2014
Good Communication, Superfast Shipping, Item as described A+++ Seller. They went over and above in there customer service...........Definitely will continue to do business with ETRAILER!
John
4/18/2014
seems to be will made delivered as promised
John
4/18/2014
you get what pay for at etrailer. Better products and more choices . Fast processing of your order and superior customer service.
Joseph
4/18/2014
Great service. Ordered on Sunday, and received Wednesday. They even upgraded the shipping at no charge. Tracking the package was all in the link sent when they said the order was shipped.
Kevin
4/18/2014
etrailer.com has been a great and easy source for me for a few years. Their prices are competitive and shipping is always prompt. This last order I put in an incorrect part number and Vince at customer service was very pleasant in getting the correct part re-shipped to me quickly with no hassle. I highly recommend them for all camping needs they carry.
Leroy
4/18/2014
up grade on shipping was great thanks, video and instillation went as planed, they work great.
Nicholas
4/18/2014
I compared price with big JC store. Same price and same ship offer, but decided to give this outfit a try. Ordering was easy and Client Service sent follow up email that order was in process. Good experience so far.
Randall
4/18/2014
This vendor/merchant is the real deal! The caster/wheel on the jack of my utility trailer broke, and I was unable to locate a replacement without having to purchase the entire apparatus. I found eTrailer.com on the Internet, and they offered an array of options, including the caster/wheel only. Furthermore, their products had thorough descriptions. Their shipping rates ranged from very reasonable to free. I made the purchase at 7:30 PM EST and received an immediate confirmation. The next morning at 8:15 PM EST, I received shipping information and learned my order had already processed and would arrive in 2-3 days. I would highly recommend this merchant. They also provide a phone number for questions or problems!
Randy
4/18/2014
Product was as described, shipping was reasonable in cost, delivery was as promised. Good work.
Richard
4/18/2014
I am very happy how easy it is to order,and how fast they confirm your order has been shipped.I have not installed the rails yet ,but I ordered them on a Tuesday and went to Omaha for the birth of my granddaughter and got home on Friday and everything was on my front porch.Thank you e-trailer for the fast service.
Rick
4/18/2014
excellent service would buy again
Terry
4/18/2014
etrailer sells quality products at good prices with lightning fast shipping usually free shipping ! . I have bought from them in the past & will continue to do business in the future. A+
Warren
4/18/2014
Place my order earlier today and received a email this evening stating that my order has been shipped. Awesome !!!
Charles
4/17/2014
received merchandise promptly thank you Don
Don
4/17/2014
Dealing with Marcia was outstanding. She knew her products and made valuable suggestions. The entire transaction was pleasant.
Fred
4/17/2014
I think the customer service is excellent! I would definitely recommend etrailer to anybody. Thank you for all the help, courtesy and promptness. I would specifically like to thank Juanita T. and Nicki. A real pleasure dealing with them. Hanna
Hanna-aurelia
4/17/2014
I bought a P-3 brake controller from E-trailer about a year ago. I took my truck to have it worked on and the tech broke the lever on the bottom of my controller. I called Tekonsha in Michigan and ask to buy the lever to fix my P-3. I was told to send the P-3 to e-trailer and they will send me a new one under warranty. I said it is not your fault and they said its ok. I called e-trailer and was given a rma number to return it. I got a new one in the mail today. You just cant beat service like that from e-trailer and can you belive a company now a days will back something thats not their fault? Thank you so much e-trailer and Tekonsha. If you buy from them you can count on service and being treated more than fair.
Jerry
4/17/2014
Had a great experience doing business with etrailer.com selection was good prices are great and they got my order to me very fast! Could not be happier! Thanks!
Marcus
4/17/2014
Was really pleased with et they upgraded my order to priory shipping for free. I own a roofing company and haul a big text dump trailer and needed to upgrade my hitch and ball to handle the weight and they had everything I needed including a6 inch dt for my lifted f250 rated for 15000 lb
Matt
4/17/2014
This is the second time I ordered from etrailer. I ordered on a Sun. evening and had the item by Wed. afternoon. There were no hassles or problems, only fast and efficient service. P.S.-excellent support and videos if you need them
Phil
4/17/2014
The reason I shop with your company is you have everything I need. Your personal is prompt in getting out the product I ordered. Keep up the good work. Thank you.
Richard
4/17/2014
Easy and flawless! Ordered a Kuat bike rack. Nancy expedited order on her own initiative and when I went back to check on status a couple of days later the order tracking site told me my package was already at the front door. It was! Many thanks.
Albert
4/16/2014
The instructions were a bit cluttered and unclear. The listed socket size was wrong. However, the customer service was incredible. Constant updates on my order and follow up. They even upgraded my shipping to a quicker deliver at no charge! Thats just unheard of. Overall great experience. trailer works well and is built solid.
Andrew
4/16/2014
Ricky was very helpful and I always find your prices and service to be outstanding.
Anne
4/16/2014
I have bought several different items from etrailer.com on line and by calling in. they were very knowledgeable about what I needed and very courteous when I needed to make a return on items that turned out to be the wrong part I would highly recommend them. Keep up the good work
David
4/16/2014
They were great called to make sure product was shipping to right address. Email when product shiped free shipping and arrived in two days. Was vere happy with experience with etrailer. Web sight had a lot of information on product on there information page about product.
Earl
4/16/2014
Wow! Ordered on a Saturday and the part arrived on Monday. Exactly what I needed.
Jeff
4/16/2014
The product arrived sooner then expected. Packaging was damaged but contents were not damaged. I will use etrailer for all future purchases of this kind
Jim
4/16/2014
Great customer service, quality products, low prices and fast shipping. Highly recommended & I will be using them again!
Mark
4/16/2014
Very prompt service and support. Free shipping upgrade was also nice
Mason
4/16/2014
The trailer hitch wiring harness I purchased through etrailer.com works perfectly. Thank you. The website ordering process was smooth and quick. I received immediate feedback on the order status after initial placement of the order, and once again after it shipped. The order arrived at my door exactly according to my shipping preferences. I would not hesitate to use etrailer.com again for additional purchases. My thanks for your superior service and products.
Michael
4/16/2014
I thought etrailer was great. The prices are competitive and you have a great ion of so many products.
Michelle/mikala
4/16/2014
Cathy T provided excellent customer service. Helped me the right cargo carrier plus accessory. WOW !!
Milind
4/16/2014
You guys are freakin awesome! Hands down best customer service I have ever had every time I've placed an order with you. Keep up the good work!
Nicholas
4/16/2014
very easy web site, instant response,and updates on my order. order arrived when expected.
Robert
4/16/2014
Very pleased. I had an important question about the product I wanted to order. The agent called the manufacturer to find out the answer then called me right back. Thanks so much for your help. If the product works as well as your staff does I will be very happy.
Steve
4/16/2014
excellent wheel for my trailer. Easy to install and reasonable cost. Fast delivery and it was here fast. Thanks for your help and if I need any other trailer parts youll be first on my list to call.
Terrence
4/16/2014
your people made it easy to order what i needed
David
4/15/2014
Always a great selection and communication. My order was in stock and shipped the same day even though it was a relatively obscure order. Very happy.
Jeffrey
4/15/2014
The bike carrier works exactly as advertised. I am a satisfied customer.
Joe
4/15/2014
VERY HELPFUL STAFF, helped me to find what I needed quickly.
Joe
4/15/2014
Great products at great prices. Fast friendly service and easy shopping online. Thanks for your commitment.
John
4/15/2014
etrailer has always been good with technical questions on their products. I have always received the items in a timely manner.
Joseph
4/15/2014
My customer support representative, Ami E. was very pleasant and helpful. She took time to answer questions and locate my needed parts. I feel highly positive about my experience. I am a repeat customer.
Ken R.
4/15/2014
My order arrived very quickly. Installation was very easy. The price is the best around.
Michael
4/15/2014
A good company. Fast and dependable for my first order.
Ron
4/15/2014
Great service and shipping. Havent installed these lights yet but they are an exact match to the originals on my 1979 Serro Scotty.
Ruth
4/15/2014
It is a pleasure to deal with this group. I made a mistake on an order and they came back with a few different solutions. The next thing I ordered was out of stock, they called and emailed me to confirm that was acceptable…as it turns out, I did need it before their expected delivery date. They found a similar product and had it shipped that day.
Steve
4/15/2014
etrailer.com provides a source of a wide-ranging selection of name-brand products at very competitive pricing. Shipping was quick and also reasonably priced. I particularly liked the websites search feature that enables an effective and accurate narrowing down of choices. Ill definitely be a repeat customer.
Steven
4/15/2014
Thank you for the free upgrade on delivery . I will be sure to let all my friends and family know of the excellent services and prices you offer . One more loyal customer has been made . Thank you again Abednego Lopez
Abednego
4/14/2014
I have ordered three orders with E trailer, and the services was great and fast delivery. it will a pleasure to tell all my friend in Canada to do business with you guys. Until I put my next order for my husband truck... Tks
Anne Marie
4/14/2014
Fantastic customer service, could not be happier with my purchases and customer service.
Cristian
4/14/2014
etrailer is a great place to get exactly what you need, at a low price, and quick delivery right to your door. It doesnt get any better. Customers should watch the how to videos and pay special attention to the part about cleaning the treads. Perhaps even greater emphasis could be made on getting the penetrating oil and brush first, and it could be recommended as an accessory to be sold right along with the hitches. Finding a wire brush like the one in the video is not easy.
Damon
4/14/2014
My enquiry and order was handled very satisfactorily by Suzanne. She checked the item numbers I gave her to verify they were correct. She answered a couple of questions that I asked her quickly. She advised my order would be shipped in 2 batches as half of it was in stock at etrailer and a couple items would be shipped direct from Roadmaster. All in all very satisfied. Would have liked to get a 10 discount to offset our crummy exchange rate Canadian..lol but that didnt happen. She was very pleasant to deal with and I have received 3 messages already regarding shipping dates etc,.
Donnie
4/14/2014
Great price, great service, great products, fast shipping.
Gregory
4/14/2014
Your service was prompt and heading my way. Hope I can install it as quick as you sent it. Thanks
Harold
4/14/2014
I can not imagine how they got my part shipped that fast. I ordered Saturday and it was on my doorstep on Monday. I wish I could see customer service like this from the others I do business with. I will definitely use them again.
James
4/14/2014
This is my second purchase from Etrailer.com I came back because they sell a quality product, and they provide excellent service. I purchased my Hitch and accessories on a Tuesday, at 6pm. My stuff arrived on Thursday.... Amazing shipping time, and it was Free. Love this place.
Jason
4/14/2014
WOW!, talk about fast shipping. 5 STARS, The ladder rack for my enclosed trailer are well built and will go on just about as fast as they were shipped. Thanks, we will be ordering again, soon. Thanks
Jay
4/14/2014
I cant believe I ordered this merchandise yesterday, Sunday, and it has already shipped on Monday with expedited delivery service that didnt cost me a dime. Thank you James B. for your effort with my order. I will always keep etrailer in mind when needing any towing and lugging devices. Thanks again.
Joseph
4/14/2014
Ive been nothing short of completely satisfied with Etrailer. From their prices which are less than anywhere else to the fast warehouse turn around and timely diver. I will not go elsewhere for my towing needs.
Keith
4/14/2014
Great products, service, and support. I needed an adapter for a 7 pin round connector to 5 pin flat. The customer support answered my questions and helped me pick out the right product. Thanks!
Kimberly
4/14/2014
This was our second order with E trailer. A week ago we ordered a brake controller for our VW Touareg. It was installed on Thursday and we tested it out this past weekend with a camper. Works great. Decided we needed a new hitch and ball assembly too. Ordered those this afternoon, and received notice already that they are on their way to us. Excellent prompt customer service with e trailer. Oh and did I mention free shipping on both orders over $99! Terrific! Thank you!
Lance
4/14/2014
Wow - Shipped the day after I order it....
Lon
4/14/2014
Shipping was smooth and quick, tires are as ordered. run smooth on my colman pop up. will use this site for future orders.
Louis
4/14/2014
Cheapest price around for a quality product. Very happy with fast shipping and constant update notifications! Will be back if I ever need more trailer supplies.
Michael
4/14/2014
I ordered 2 Bargman Trailer Lights - 30-92-002 at 10:36 am Friday and received them in Virginia Beach at 10:40 am Monday!!!!! Awesome customer service!!!!
Michael
4/14/2014
Doug and Brenda, I appreciate your due Diligence!! Yall are a great Team! Thanks for keeping me posted on my order. Its nice to see that there is still companies out there, that Hire people who care about their customers! It is a good reflection on the character of management and the training they provide. The use of common sence goes a long way. I see that they at least use theirs.
Richard
4/14/2014
So far ,so good! 2nd time around and awaiting delivery
Richard
4/14/2014
The website was easy to navigate. The order process was straight forward. It was a nice surpise the trailer coupler order was proceessed so quickly and arrival was quicker than expected. I will let all of my boating friends know of this website. We have 3000 boat slips in a 10 mile radius of my home.
Robert
4/14/2014
Great phone support and my order arrived early.
Terry
4/14/2014
Cant beat shopping with this company. I ordered a trailer tire/wheel, and a boat strap online this morning. I later remembered I needed to order a set of bearing buddies so I called and talked to Juanita. I wanted to have my bearing buddies shipped with the online order but guess what, it was already shipped and it was only a couple hours later. I could not believe this nice lady apologized for shipping so fast. I will continue shopping with etrailer
Thomas
4/14/2014
Quickest delivery response possible. I have nothing but appreciation for their attention to detail and customer service.
Thomas
4/14/2014
Process was very clear and easy. Also the only place that had the hitch I wanted.
Vernon
4/14/2014
Well I was surprised the item got to me so fast. I installed unit and it`s great. Thank You!!
Bob
4/13/2014
Great experience! Thanks etrailer.com! Your website was easy to navigate I enjoyed the free shipping sale and had my purchase within 2 days. Sooner than expected. You’ve got a happy customer here!
Chad
4/13/2014
Good communication, fair prices especially with free shipping. Good products, too.
Corneliu
4/13/2014
Great product great service thanks for getting it to me so fast u guys are great Ill b ordering more items from u in the future
Daniel
4/13/2014
Outstanding. Ill be back
Don
4/13/2014
I AM VERY IMPRESSED WITH THE SERVICE IM RECIEVING. MY SHIPPING WAS EVEN UPGRADED AT NO ADDITIONAL COST. EVERYTHING FIT PERFECT AND INSTALATION WAS A BREEZE WITH THE VIDEO THEY PROVIDED.
Donald
4/13/2014
I am so happy with the service that I got from etailer, they upgrade my shipping at no cost. They responded to my order immediately. Their price was the best that you can find for the bike rack that I ordered. I will definitely be a customer there, and I advise my friends to shop there too
Kamy
4/13/2014
This couldnt have been easier: I looked up the parts I needed great descriptions and helpful comments from others who bought that exact product. I ordered it for less money than any where else and it came quicker than I expected. I watched the video on how to install my exact hitch and wiring harness. And heres the miracle ... drum roll .... I got what was actually advertised and they were the exact parts I needed!! It is possible! Im glad places like this exist. Im no longer just a target with a wallet being preyed upon by the car dealer. Thank you.
Michael
4/13/2014
Order a ball mount on Sunday had confirmation that it was shipped that day.Great selection and services.
Peter
4/13/2014
Outstanding service I have never had things Ive move as quickly as etrailer. OUTSTANDING
Raymond
4/13/2014
Always quick and easy to find the replacements parts Ive looked for. The related items at the bottom of the search are always a great help to ensure Im not forgetting something.
Robert
4/13/2014
Fantastic service with great communication all the way. Appreciated the e-mails regarding shipping time and expected arrivals. Great prIts a rarity for me to send two comments but ETrailer deserves it. Just received another e-mail from JJ W that my ordered shipped already, a full day earlier than expected. I placed an order just a few hours ago and this is a Sunday. What great service. Thanks JJ oducts and prices. Absolutely recommended. UPDATE
Wayne
4/13/2014
Fast shipping. Perfect fit. Easy online product ion. Reasonable price. Everything a consumer could ask for.
William
4/13/2014
I am very impressed. Thank you Nick for expediting the shipping process. Top notch customer service etrailer.com has given me. The parts arrived on time and with the video guide it was easy to install. With the free shipping I can say prices are great if not the best you could find.
Armando
4/12/2014
I think this is a great place to shop. It has lots of products to choose from. Ordering online was a breeze. My confirmation was quick and within hours it was shipped. All this and the best price.
Arthur
4/12/2014
I placed my order late today Saturday and received an email a few hours later that it had already shipped out. I call that real service with a smile....the one thats on this customers face! I not only would, but I will, recommend this company to my friends...Amazon move over. Thanks again for such superior service.
Charles
4/12/2014
I placed an order for a trailer hitch and ed standard shipping my order showed up on my doorstep barely 2 days later. When I checked my email I saw that Daniel S from trailer had sent an email letting me know he had upgraded my shipping. It was a nice surprise you dont see too often especially online I appreciated the extra step.
Chase
4/12/2014
Wow! What a smooth...completely painless experience! Im so totally satisfied with my purchase and fast shipping. Why would anyone want to go anywhere else ?Thank you for your help!
Eric
4/12/2014
Great company. Shipment was extremely fast. Will shop again here soon
Gustavo
4/12/2014
Easy order, super quick ship, delivered on time, and a great product, much better quality than popular competitor. Very quick install, and first hitch was very smooth. Thanks!
John
4/12/2014
This is by far the best online buying experience I have ever had. Fast, free shipping and great communication from the company. Everything worked great. This has been one of the only companies that I have found that sells a brake controller harness for my truck 2014 RAM. Thanks for everything guys.
Roger
4/12/2014
I received exactly all the parts I requested. Cathy was the person of contact with etrailer, she was professional and knowledgeable. I would recommend etrailer to anyone needing quality in both product and service.
Ron
4/12/2014
Wow! That is professionalism! Products in stock, quick shipping and confirmation emails. All other retailers need to take notes. Thanks etrailer.com
Stephen
4/12/2014
GREAT!!! prices, fast shipping, favorites enough said! :
Steven
4/12/2014
parts arrived on time. fit like a glove. Thanks
Steven
4/12/2014
Great on time products shipping and the right ones the first time.
Walter
4/12/2014
Great service and fast shipping. Thank you!
William
4/12/2014
Fast shipping
Arthur
4/11/2014
Ordering from etrailer is very easy and fast. I have order from etrailer in the past and has always been a great place to get great products.
Blake
4/11/2014
Fantast! felt like I was talking to a friend.
Chris
4/11/2014
excellent customer service. 2nd time ordering products. will order again
Craig
4/11/2014
Fast shipping. Friendly staff. Great communication. Product fit perfectly.
David
4/11/2014
Received the part I ordered. Exactly as ordered. My son told me about you folks he said they are great to do business with. You will get what you order and receive it as promised and he is spot on.
Don
4/11/2014
This a good experience dealing with etrailer from the beginning to the end was great. All thought after the order was shipped, being able to track the shipment was not possible with the numbers I got. I plan to order something else later. Thanks again
Ernest
4/11/2014
I had some questions relating to fitting my item on my trailer and contacted customer service. Amanda, customer service representative, responded within a few minutes to assist me. We emailed back and forth a few times with me trying to make my question more clear. She requested a picture to help her with the issue. After I sent the picture, Amanda responded back in less than 30 minutes with the solution to my question. During the exchange Amanda was polite, helpful and understanding. I placed my order today and just received notice that my shipping method has been upgraded and I can expect the item in a couple days. I will return to Etrailer for future item as needed. Kudos to Amanda for her guidance and assistance....give the girl a raise!!!
Fred
4/11/2014
I got a quick response to what I was looking for, thank you
Jerome
4/11/2014
very happy with quick shipping and delivery. RV and spare tire covers are very nice. fit good, nice feel to vinyl and liners 3 year guarantee gives me confidence these are very good quality for price. I will be a return customer.
John
4/11/2014
Wow! I am very impressed. Got a call and my order has shipped! Thank you for great service!
Kathleen
4/11/2014
everything about your service was excellent .the quality of the product was more than I expected.the customer service I got with Rose was excellent.the shipping time was excellent I had the product in two days.Will definitely be ordering from you in the future
Lee
4/11/2014
Fast and clear answer to technical question fast treatement of the order… Satisfied yet!
Mario
4/11/2014
My Salesperson was extremely helpful and went out of his way to get me the information I needed. The product was shipped out immediately. I would certainly buy from them again. My salesperson was Zachary O and I wish there were more like him
Michael
4/11/2014
Wow, I purchased some vbar tire chains from etrailer. The communication and web site was awesome. My chains arrived two days early. The product was just like described. I will definitely be using them again in the future.
Michael
4/11/2014
Grate people to dill with, I would tell anyone to dill with yall. THANKS
Rhett
4/11/2014
Excellent Service - very efficient company!!!
Rich
4/11/2014
First time ordering from E trailer. what an experience. Top notch. As I was preparing for delivery last weekend I sent a message with a question. They answered me on a Sunday. the videos offered are right on point. I have never bought on line before with such professionalism. Thank you folks. Ill be back again!
Richard
4/11/2014
Fit great took longer to paint the u- bolst then to put it on.
Robert
4/11/2014
This had to be the fastest shipping of any company I have done business. Great to do business with!!!
Robert
4/11/2014
Very easy site to work. The product information was great and I was able to find out everything I needed regarding the product I was interested in.
Robert
4/11/2014
very nice site to work with. a friend recommend it to me and i found my tire and rim with ease.Rob
Robert
4/11/2014
The order arrived two days sooner than expected and order was exactly as describe on website. Would use etrailer again for my towing needs.
Ronald
4/11/2014
This is a great website! Very easy to use and I love the product videos that are available.
Tyler
4/11/2014
I frequently order products online sometimes customer service doesnt seem like much of a service at all. this is NOT the case when dealing with etrailer. they were very friendly and very helpful. one of they best customer service experiences Ive had shopping online. I will definatly be ordering more from them in the future
Vern
4/11/2014
Carla M took my order she was very informative and very helpful to the point of going out of her way to get my order right away.
Vito
4/11/2014
The best experience that I have received with online shopping and I do a lot of online shopping.The product that I ordered was on back order.I was offered a similar product with a discount and it was shipped that night. Couldnt ask for better service. Thank you Titus.
Alan
4/10/2014
Ordered a wiring harness and trailer hitch. Order was shipped the same day. Havent gotten around to installing the harness yet, but the hitch went on smoothly. the installation video on the was a great help and gives a detailed guide to do-it-yourselfers.
Brian
4/10/2014
Steven was very helpful and did what he said he would do for me.he got the order right out for me. Jameson was very quick with his reply to me. Thank both of you for your help
Clifton
4/10/2014
Great customer service and product knowledge. I would/will recommend this company to anyone who needs trailer and towing parts. Ultra fast confirmation and shipping. Just a great company all around.
Cris
4/10/2014
Very easy to navigate your website and order process. Good selection of item for my 2012 Acadia. Emails were sent with constant updates on my order. Will order from here again and highly recommend .
Dan
4/10/2014
Great price, great product, fast shipping, easy to assemble/use. Love it.
Daniel
4/10/2014
Fast, friendly service. Im used to the fake on-line come-ons. If someone has to stress to me in the ad that they are friendly or courteous - why? However, in this case I was very surprised. Had trouble on the web site, called the phone number and Steve immediately cleared up the problem. Order went in, and the delivery was updated, as a courtesy. 4 days after the order, the product was in my hands. Complete. What more could a customer ask for?
Gary
4/10/2014
quick service great price will use again if needed thanks
George
4/10/2014
This was my first time at etrailer.com but with the over the top customer service I have received it wont be my last! If I can resource it from etrailer.com you are my go to place! For the companys that think customer service is not of value should look at the fact it just netted etrailer.com a $886.00 order and acquired a loyal customer. I just asked a question if a 5th wheel cover would fit the 5th wheel I was planning on purchasing. Not only did Rachael Haynes tell me that it would - it was after she pulled stock, did a test fit and included a video of the test! Stellar customer service! I had already placed an order for the 5th wheel so when I called CS to add the cover Rose G. fixed me up post haste. Rose made sure that my order was complete, correct and furnished all the order information. Rose also confirmed that my order had been shipped and provided shipping and tracking information. During this time George J. and Patrick B. kept me informed of order status. This has been a very pleasant and refreshing experience to find that true customer service does still exist - at least at this company!! Thank you all for making a very pleasant experience!
Gerald
4/10/2014
Wow! The service is AMASZING!! Will definitely come back for any trailer/towing needs I might have in the future.
Hugo
4/10/2014
I received two orders and thought the service and delivery time and shipping cost was great!!!
James
4/10/2014
Pleasant experience. Great communication!
James
4/10/2014
GREAT Service! I ordered, then the order was filled and shipped the same day! I got emails every step of the process and tracking whereabouts of the order was outstanding as well. Thank you!
Joan
4/10/2014
This was a great experience and very easy. Karen C. Help me take my order and answered all my questions and gave me fantastic service. I would order from etrailer again and looking at my next purchase right now!
John
4/10/2014
very good job. fast, good price. thanks for the great service. John
John
4/10/2014
E-trailer customer service was very helpful. I have an older travel trailer, with an older suspension and I was not sure which equalizer and shackles I would need. Michael H was very helpful and was able to inform me of the proper replacement parts. I have ordered from e-trailer before, and will definitely order again.
Ken
4/10/2014
you guys are the greatest fast shipping friendly service thanks
Kenneth
4/10/2014
SUCH A FAST RESPONSE TO MY ORDER AND VERY DETAILED INFO ON MY ORDER. I RECEIVED THREE EMAILS WITHIN THE FIRST 30 MINUTES OF PLACING MY ORDER. VERY SATISFIED CUSTOMER.
Lee
4/10/2014
Hitch and wiring for my 08 Avenger went on perfectly. Easier than described and looks great. The adhesive pad on the wiring box worked out perfect to mount it in the light housing. The wire for pulling the bolt through the frame for the hitch was slick. It was easy. Thanks and yes, the shipping was really fast.
Maurice
4/10/2014
Fast service, you all knew what you are talking about and provided help about the product. You ensured that I was getting the right item for the application that I needed. Great Job and GREAT Support!!
Michael
4/10/2014
Im very impressed by etrailer.coms customer service and responsiveness. I ordered a trailer hitch for my 08 Toyota Rav4 on April 8. I originally requested standard 5-7 day shipping, but James from etrailer.com gave my order priority and upgraded the order to have the package shipped in 3-5 days free of additional charge. The package was at my door the following day, April 9. For an item as large as a trailer hitch assembly, next day shipping is nearly unheard of. Outstanding work by James and everyone at etrailer.com. Thank you!
Mitchell
4/10/2014
eTrailer rocks. I have been using you for over 10 years and it has never been a disappointment. From your quick shipping and excellent customer service to your wide variety of items I know your site is the place to go when I need trailer parts.
Nick
4/10/2014
Great service personnel who were friendly and very helpful. As Arnold would say Ill be back!
Randy
4/10/2014
Very satisfying,Junita was very professional and helpful.Really enjoyed my experiecne,thank you.
Robert
4/10/2014
I was gain reminded today why I shop at etrailer.com. I just got an e-mail letting know that the order I placed just a few hours ago had shipped! This is probably my 5th or 6th order and all of them have shipped quickly and arrived sooner than expected. The pricing is competitive and with free shipping hard to beat. As long as etrailer.com is reasonably close on price I quit shopping and place the order. It is nice to know that good service at fair prices is still available from an American company. Thanks
Spencer
4/10/2014
Absolutely phenomenal experience with e-trailer. Recieved correspondence immediately regarding my order. Not only was it fast, but it was actually a human being vs. some automated messaging program. I was also extremely surprised when e-trailer automatically upgraded my shipping to priority, and the package was delivered in less than 3 days, and I was expecting 7-10. I will absolutely use e-trailer again. Thanks for going above and beyond!
Thomas
4/10/2014
Very helpful and a very quick shipping response. I am quite satisfied with the service. Bridget A. was great to work with. Thanks.
Boyd
4/9/2014
I wanted to let you know, that you guys must run a tight ship. I know people that have ordered and myself that were very pleased. Thank you for your great service!!!
Brad
4/9/2014
Good to know theres a company I can count on !!! I needed a trailer hitch for my F-250 Ordered, shipped same day and I had it on my truck all within less than a week!!!!
Byron
4/9/2014
GREAT PRICES GOOD SERVICE AND VERY GOOD TECH SUPPORT I TELL ALL MY FRIENDS.
Charles
4/9/2014
As usual, everything in stock and at great prices. Shipping was within a few hours after ordering late at night. Very happy, I wish every business held these standards for themselves!
Christopher
4/9/2014
Finding what I wanted was easy, prices are very reasonable. Prior to buying I did read several of the reviews and what I saw showed me I had made a good choice with e-trailer. Just waiting for parts to arrive.
David
4/9/2014
I am very satisfied with the product I bought from E-Trailer. I ordered it and they were out of stock but sent it in a very timely amount of time. I actually received it a day before they said I would. The mirror I ordered was about half of the dealers price and I could not tell the difference between them.
David
4/9/2014
So far my order is running smoothly. I havent received the merchandise yet, but my stepdaughter also ordered a hitch for her vehicle and it has worked great. She is the one that referred me to this site for a hitch for my vehicle. Do far so good. Debbie
Debra
4/9/2014
This is the 3rd time I have used etrailer and they have always shipped out my orders promptly and correctly I highly recommend using etrailer to anyone
Dennis
4/9/2014
I liked your Web Site very much. It was easy to browse & I found the Disc brakes I needed easily. I compared the price with several other sites. Your prices were not lower & your FREE Shipping made E Trailer the hands down winner. I was contacted with Order Confirmation & Shipping Info immediately. Overall 5 star experience!
Gary
4/9/2014
Fantastic service, knowledgeable representatives. I would have no hesitation in recommending etrailer,com to any of my closest friends or family.
Glen
4/9/2014
I cant say enough about the awesome service and speed with e trailer....My shipment arrived much faster than I expected and it was a perfect fit...I installed a trailer hitch on my 2006 crv in about a half hr...just as their video showed...I am very pleased and would highly recommend them.
James
4/9/2014
The responsiveness to my order by the staff has been extraordinary. Looking forward to my delivery.
James
4/9/2014
Great Web Site, & fast shipment
James M.
4/9/2014
Easy website to navigate and find what youre looking for. Ordering process quick and easy. Shipping tracking provided very quickly.
Jim
4/9/2014
Product descriptions and dimensions are spot on. Delivery is fast and arrives when expected. Prices are more than fair. I will be using etrailer for future purchases again.
Jonathan
4/9/2014
Etrailer is the best. They have the best prices and the best customer service. I ordered my hitch on Sunday and it was picked and ready for ups to pick up the same day. Not only that, but they were able to upgrade my shipping to a faster ship method at no cost to me. Who else gives you this kind of service. I have used them in the past and have always gotten this kind of service.
Noel
4/9/2014
Very easy shopping experience and great customer service. I have shopped with eTrailer before and would not hesitate to spend my money with them in the future! I wish more companies made customer service a priority like eTrailer does!
Peter
4/9/2014
I had a great shopping experience on etrailer.com I purchased a new Yakima Doubledown Ace 2 Bike Rack. I opted for the free delivery, but was treated to the expedited 5 day delivery for free. My shipment arrived on time and was easy to install on the back of my car. Im ready to roll.
Sandeep
4/9/2014
I really like dealing with etrailer. I have ordered stuff online and realized it was the wrong product and called and it was easy to fix. The shipping is very fast and they send emails with tracking and order info and they keep you well informed. I get all my boat trailer parts from etrailer because the price is right and the product support is awesome. Thanks
Scotty
4/9/2014
I received fast, courteous, and great customer service from etrailer.com staff. They answered my questions and concerns thoroughly and promptly. Thank you for the excellent service.
Soriya
4/9/2014
Very pleased two days after ordered were delivered , took 20 minutes to install .will test out this weekend . Could not have been easier
Stanley
4/9/2014
I ordered a couple of items on two different days, and opted for the lo-cost shipping. Both were shipped immediately, and received within 7 days, as promised.
Stephen
4/9/2014
I have placed a few orders with etrailer in the past month or so. The items arrive quickly and in perfect shape. They stay in touch with you along the entire shipping process and provide updates. I mis ordered a part, and even the exchange process was easy! I particularly like the online how to videos! Great place to do business!
William
4/9/2014
Im VERY pleased with your quick response and pleasant customer relations. Thanks
William
4/9/2014
Excellent service on a consistent basis!
Bill
4/8/2014
The website was very easy to scroll thur. Plenty of inventory. The response was excellent on the time of shipment. Would recommend this company to all my farmers.
Bud
4/8/2014
Low prices, free shipping, outstanding installation videos and excellent customer service...need I say more?
Byron
4/8/2014
Amazing communications and service. Thanks for kepeing me up to date. This is the third time I am buying from etrailer. Every time I get new car I put on a hitch to attach my bike carrier, have always been happy.
Christoph
4/8/2014
I have to go with superior customer service. I asked the initial questions with Rebecca who was fantastic making my ordering experience very simple. I followed up later that evening with another support staff and I apologize I didnt write her name down, but received the same hospitality. Our customer service staff works the same way at my company, if we cant make the consumer feel comfortable during a simple conversation, who wants to come back, right? Anyways, thanks for that........I will forward photos of my install once completed.
Gene
4/8/2014
Etrailer.com is great! The parts that I ordered were in stock and shippped even sooner than I expected.
James
4/8/2014
The technicians are knowledgeable and take the time to investigate any questions you have and to answer you in a timely fashion. Its nice to have a shopping experience with these people. Id that you check etrailer.com for any and all of your trailer needs.
Jan
4/8/2014
Thank you. Im amazed how fast and accurate was the delivery. Thank you for such a great service. Is so hard to meet customers ecxpectations now a days and you guys did amazing. Thank you one more time and I congratulate etrailer and his employees who make this an outstanding shopping ecxperience.
Juan
4/8/2014
etrailer is awesome. This is the second hitch Ive purchased from them. The prices, selection, and customer service is unbeatable. Herb from etrailer was very helpful with shipping and notifications. Thanks etrailer for another smooth buying experience.
Justin
4/8/2014
Great service and communication. Fast cross border shipping. Highly recommend!
Justin
4/8/2014
The only place on line that had this available at such a reasonable rate and with such fair shipping costs. Thanks and congratulations on a great site and business.
Kenneth
4/8/2014
Everything went great. They even gave me an upgrade for free.
Leslie
4/8/2014
very good product and nice company.....a+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
Marco
4/8/2014
These guys ROCK! Ordered a new trailer rim about 4 last night, sitting on my porch today! I figured by the end of the week for shipping. VERY HAPPY! I will recommend to friends!
Michael
4/8/2014
Great company,fast shipping.
Rafael
4/8/2014
First time I used this e-retailer. Unbelievable positive experience. All expectations on my part was easily exceeded by the ordering and shipping process.
Robert
4/8/2014
Always prompt and fast service. Great communication on purchase. You always know where you stand on the purchase. Very fast service. Great product as always.
Ron
4/8/2014
Astounding service!!! I ordered Tail lights for my 1979 Serro Scotty and they are an exact match to the original. Etrailer staff took excellent care in packaging. I placed my order on a Friday and received it on the following MONDAY! I am not even remotely close to their warehouse. I was totally not expecting it to arrive so fast as I requested the basic and cheapest economy shipping option. I am ordering tires with rims tomorrow and they have such great pricing. I will be checking with etrailer FIRST with any items I need in the future for my camper. Thanks so much to all who make Etrailer such an awesome place to shop!
Ruth
4/8/2014
Wonderful service! I am very happy with my shopping experience.
Sherry
4/8/2014
My order was processed very fast and shipped the same day. The free shipping makes e trailers prices unbeatable, cant wait to get my new parts, thanks Bridget
Stephen
4/8/2014
As always Etrailer delivered quality products in a timely manner! They are certainly our go-to for our trailer and towing needs!!!
Steve
4/8/2014
Just wanted to say wow..I just ordered this deal and I have it 2 days later, was expecting 7-10 days the way things work it seems these days. Thanks, great service and products. /
William
4/8/2014
Great, very friendly website you can find most anything by using the search filter.
Willie
4/8/2014
I ordered a part for my trailer. After ordering the part, I realized I had ordered the wrong part. I called the next day and Amanda R patiently waited while I took pictures of the part that needed to be replaced, then supplied me with links to the correct part, cancelled my existing order and then placed a new order for the correct part. This took place over about an hour my fault, not hers. I thought this Customer Service was over and above. Thank you!
Andrew
4/7/2014
This is probably the best online shopping experience Ive ever had. They then upgraded my shipping the following day @ no cost to me! Who does that? This sight ROCKS!!!
Angel
4/7/2014
I must admit, my shopping experience at etrailer has surpassed my highest expectations. The care placed on my purchased items was of the highest value. I truly appreciate this treatment, and will definitely recommend your company to lots of other people. Thank you so very much..
Axel
4/7/2014
I placed my order by phone and spoke to Stephanie.I received excellent service by her. She is kind, courteous, and very knowledgeable about the tire and wheel I ordered. Your prices are very reasonable, and my item was shipped extremely fast. I will shop here again.
David
4/7/2014
no problems/fast enough/sales person brenda s very helpful/thanks /have a gooden
George
4/7/2014
Placing an order was very easy and the promptness as to when it was shipped was excellent
Jay
4/7/2014
As always, Etrailer.com had exactly what I needed. This time around, I couldnt find it myself, but within 2 minutes of calling in, Mike S had the part on its way. Thanks!
Jeremy
4/7/2014
I was very impressed with the service. I already thought that I was getting a great deal, but on top of that, I received timely emails telling me the status of my order, so there was little question about what was going on. I would definately recommend them to others.
Jeremy
4/7/2014
Always the best customer service! Will always shop here first. Prices are the best too.
Lance
4/7/2014
Easy to do business with all questions I had were answered promptly. Easy to contact and talk to a real person.
Les
4/7/2014
GREAT! Product!!!, FAST Shipping!! EASY installation!!
Lucas
4/7/2014
we were promised our order would ship in 7 days and it didnt, it shipped in 4 days. It don,t get any better than that.
Mike
4/7/2014
Always a pleasant experience. Always reliable Easy experience on there web page They will always be the first place I turn to for all my trailer needs
Richard
4/7/2014
I had a small problem with one order... and I have rarely dealt with any place that was more helpful in solving that. The overall experience was excellent. This is one of those places a person always hears about, but never seems to find. Fast, competent, and friendly. Great folks. I will do business here next time I need anything they have..
Robert J
4/7/2014
Always fast and friendly service. They are great with support and give nice easy to follow video demos. I dont know how you guys do it but keep doing what youre doing.
Stephen
4/7/2014
Thanks so much for my order. It was exactly what I ordered, the communication throughout the process was great and now the follow up after the order couldn't have been better. I am a sales director for a multibillion company and appreciate the great customer follow up when I experience it personally. Thanks again for the great job you did.
Steve
4/7/2014
I experienced excellent customer service and prompt delivery. I am completely satisfied with my merchandise and how they treated me. I will definitely buy from this merchant again. Thank you!
Steven
4/7/2014
I want to thank Bill, George and Julie for the quick service and delivery. Everything was handled well, I will keep this in mind next time...again Thank You!
Thurmond
4/7/2014
As always, etrailers service was outstanding and a special thanks to Juanita for even further expediiting service by arranging for my same day local pick up of 4 trailer tires & wheels already mounted.
William
4/7/2014
I was driving our Mercedes ML pulling a recently acquired 6x12 enclosed trailer. This was the first time that I had used the trailer when it became dark dark. When the headlights of the vehicle came on, all the lights on the trailer began flashing. I had to drive 100 miles to get back home with all the trailer lights flashing. Couldnt figure out the problem so went online to find that MLs with the towing package have a bulb out sensor that is activated by the LED lights due to the small amount of current that they draw. In the blogs Someone suggested changing some of the bulbs to incandescent and the problem is solved, OR go to etrailer.com and order an adapter with a built in resistor. etrailer was a joy to deal with, continual updates on the status of the order and it was shipped within hours. Tried the adapter last night and the problem is solved. So THANK YOU etrailer.
Alex
4/6/2014
Ordered the STL79RB tail, stop &turn LED strip lights. The ones on the trailer were getting water in them and were only partially working. The pictures, and especially the drawing with the product dimensions were very helpful. Package arrived 3 days sooner than I thought it would. A few basic tools & some butt connectors and the job was done. Sealed them with some clear caulking. I think theyre brighter than the old ones ,even with full sun on them. Happy with the results.
Bruce
4/6/2014
I have found eTRAILER to be outstanding in the service they provide. Their products are top of the line. I highly recommend them and know you will be pleased with what you order.
Carl
4/6/2014
Nothing but positive experiences! I like that I can just go on the site, my vehicle information, and get what I need. The response time I have received on my orders exceeds expectations. I appreciate the way e-trailer personalizes the experience.
Daniel
4/6/2014
I wold like to thank all You gals at ETrailer for all the help that you gave me. You all were a grate help tom. Iwell and have recomened ETrailer to some of my frends an famley Thanks agan.
Douglas
4/6/2014
Just got around to installing Hopkins 7-way Blade & 4-way Flat Connector - 2004 Toyota Tundra, that I ordered back in 12/2013. Took a whole lot longer to get the old one off. Minor modification to bracket bolt holes drill larger to use original attach points/bolts. Works great and gives me the option to use both 7 and 4 connector.
Gary
4/6/2014
I was looking into getting a trailer hitch for my sons jeep. I found Etrailers web site. Punched in info and found what I was looking for also found other items I needed. Great site lots of products. Within a half an hour I received conformations of order and one item wasnt in stock so was offered a alternative to complete order. Really customer friendly. Im definitely going too tell my friends and coworkers.
Jeff
4/6/2014
Dealing with etrailer.com was an awesome experience. This was my first time shoppining for a bike rack and not only did the etrailer site give me twenty racks for my specific vehicle to choose from, but there were incredibly helpful video demonstrating the installation and functionality of each choice. The item shipped quickly and I was unexpectedly upgraded to faster shipping at no additonal cost.
John
4/6/2014
The 3 round replacement end caps for my nerf bars were delivered promptly and just in time to prevent spring critters & insects from nesting inside the open bars. The caps seem to fit snugger than the originals good thing, and the price was reasonable. I am very pleased with my purchase.
Patricia
4/6/2014
I received my order 3 days after placing it. Everything required was included to install front & rear sway bars along with the Davis Tru Trac. The Roadmaster products are great quality and very well engineered. The parts made a huge difference in the handling on our motorhome. This was my 2nd order from e-trailer. And another great experience. Great prices and free shipping on our orders.
Richard
4/6/2014
placed order on Sunday at 5:15 pm. Received conformation email and then another email at 9:03 stating order has been shipped and also was upgraded to expedited shipping. That rates an A++ on customer service. Very pleased with whole experience with etrailer.
Robert
4/6/2014
The easiest new web order I have ever made! So far, the customer service follow up is exceptional. Thank you George J.!
Robert Todd
4/6/2014
At first I thought the shipping and handling fee was a little excessive until I get an email telling me the item shipped express at no additional charge on a Sunday none the less.
Ryan
4/6/2014
What an easy and AWESOME shopping experience. The customer service is outstanding and the prices are the absolute best that I have found. If you dont buy from etrailer you will pay too much, and you will not get the outstanding customer service. These guys make you feel like you are their most important customer no matter how much or how little you spend and to me thats priceless.
Zeb
4/6/2014
The service I received when ordering and checking where it was in tranist was great. quailty of items were better than most. My wife is ordering floor mats for her car.
Allan
4/5/2014
Etrailer is the place to go for ALL your needs. They are very friendly and professional. Cant beat their prices either
Darrin
4/5/2014
The price for the hitch was the best I could find. The free shipping was way faster than I expected.
David
4/5/2014
I purchased Trailer Hitch and I got it on time. Thanks to Bridget and Amanda for the assist.
Dmytro
4/5/2014
I have a 24 ft. enclosed car hauler and was looking for electric brake parts. etrailer.com had what I wanted at the lowest price and free shipping for my order, which they upgraded of no charge. I placed my order on Wednesday evening and with the upgraded shipping received my parts Friday afternoon. I am very pleased with my experience at etrailer.com and will shop them in the future.
Frank
4/5/2014
These people are very friendly and very helpful their response is very good they gave me update shipping for the same price not many companys will do that for you so I recommend them for your online shopping
Gary
4/5/2014
I ordered the bike rack on a Tuesday. It shipped that day and arrived the following Thursday. Thats my idea of fast shipping. Also, the very complete set of dimensions included in the listing made it easy to determine whether or not the rack would fit my Jeep Wrangler. Thanks.
George
4/5/2014
Great service
John
4/5/2014
Fast, courteous and professional help is my continued experience with etrailer. I have bought items for my SIlverado and my little SUV and am never disappointed.
Keith
4/5/2014
One of the best experience I have had ordering on the internet. Quick shipping. Great products.
Paul
4/5/2014
I am impressed with all facets of my experience. Finding the trailer wiring harness for my 2000 Honda online was simple and an installation video was linked which saved me a great deal of time doing the install! I placed my order on a Sunday night and had a confirmation email from a company rep within an hour telling me the product would be shipped on Monday and provided a tracking number. The harness arrived ahead of time and was packaged nicely. I highly recommend etrailer! Sincerely, Rick
Rick
4/5/2014
My whole experience with etrailer was great! The installation and review videos were excellent in helping me choose the right products for my needs and vehicle. The order was handled quickly and the products arrived ahead of schedule. Everything was in perfect condition.
Rodrigo
4/5/2014
My experience with etrailer has been nothing short of 1st. rate. From customer experience to shipping extremely fast. I highly recommend this service oriented business.
Tommy
4/5/2014
Bought a Thule Roof Rack for my 2012 VW Jetta. Processing and Shipping free was lightning fast. Three days after ordering, I had the item in my hands. The rack was the perfect one for my VW and fits wonderful. Thanks to Joe O and George J for the fantastic buying experience.
Arless
4/4/2014
Everything was as said, shipping was superb. I need a product from etrailer again I shall definitely use them again.
Charles
4/4/2014
It was a pleaser doing business with etrailer.com Everything went very smooth...wonderful web site and easy to use...As far as im concern everyihing went very well… Thanks for your fast responds…
Constantine
4/4/2014
Awesome! Very fast delivery got shipped on the next 30 min. after I place the order! Thank you…
David
4/4/2014
I just received my Edge performance chip from etrailer, and I am so happy with their service. My order was delivered the next day! Super service and the right parts every time!
Dennis
4/4/2014
Excellent experience, exactly what I needed, and basic shipping was fast.
James
4/4/2014
I installed the hitch it took about an hour and half no problems it fit as you said it would, one man install, the price was very fair, shipping was fast, customer service was very helpful I will continue to shop at etrailer in the future.
James
4/4/2014
quick, easy, best prices
Jeff
4/4/2014
Very helpful, fast service, and the right part,
Joe
4/4/2014
Awesome - super communications and very fast shipping - thanks!
John
4/4/2014
I was impressed by how fast they answered my question about the size of the product I was ordering. Getting my order into the mail on the same day I placed it was a pleasant surprise also. I will definitely be shopping here again.
Kirk
4/4/2014
etrailer or bust. I did alot or research for type of 5th wheel hitch would best suit my needs. I was even looking at the gooseneck adapter instead of a 5th wheel hitch. I watch the videos on both and read reviews for pros and cons of both and made the decision to go with the hitch and not the adapter because the hitch is a double pivot and seemed to be comparable in articulation as the adapter with a better highway drive. Pricing was competitive too for a brand new hitch. EASY to navigate website etrailer. Thanks.
Landon
4/4/2014
Placed an order at 9:00 pm on a Monday, and my order arrived Wednesday morning...very satisfied.
Larry
4/4/2014
Nice doing business with u guys Thanks
Mike
4/4/2014
all good
Peter
4/4/2014
Excellent Service, professional and courteous. Very thoughtful of my needs, kind and considerate. All of your products that I have purchased are very good, and your employees are even better. Thank You!
Robert
4/4/2014
Was extremely pleased with etrailer purchase. Reasonably priced items with prompt shipment, prompt notification, great tracking.
Stephen
4/4/2014
easy to shopp , good people to work with product easy to install
Thurman B
4/4/2014
Classic eTrailer.. Excellent communication and quality products.
Tom
4/4/2014
I am very pleased with the products I have purchased for my 2013 Jeep Wrangler. So far I have received the Draw-tie trailer hitch 75515, & the 24x60 Pro Series Cargo Carrier 63153. I also have ordered the Extra Large Cargo Bag 988501, T-One Vehicle Wiring Harness 118416, & the Light Kit for Draw-Tite, Tow Ready, and Rola Railed Cargo Carriers 20174. Having has worked and installed as advertised. eTrailer.com will be my first stop for any future Jeep accessories. Thanks for your great products and service. Bill in TN
William
4/4/2014
Youre site was easy to find products of what I needed and your product arrived in a very short time.
Gary
4/3/2014
Great communication by Nancy W. she let me know the status of my order and was able to expedite it as well. Such great customer service! Impressed by the fast shipping and also thrilled to see that the parts I ordered fit perfectly on my bike rack. I will definitely be making some more purchases here really soon. Thanks again!
Gianni
4/3/2014
Over the top service story to share - On a Saturday evening at 5:15 I ordered a 1 1/4 inch trailer hitch online. Because my order exceeded a certain amount I was offered a decorative flag for the hitch opening at a reduced price. I clicked on the offer and then went ahead a placed my order. Within 5 minutes my phone rang. It was a person from etrailer calling to ask if I really wanted the flag for a 2 inch hitch because the person noted I had ordered a 1 1/4 inch hitch. I had neglected to see a little down menu for the correct flag size. The person made the change for me so I got the correct size flag . What service! Thanks, etrailer. You really care about your customers.
Grant
4/3/2014
Easy to look up towing mirrors at e trailer .com. Got my Explorer towing mirrors yesterday April 2 . Today I put them. Fit like a glove. Took about five minutes to install and adjust them. Took longer to adjust them than to install them by myself . GREAT set of mirrors! I would recommend them for anybody needing to tow a trailer. Thanks e trailer!
Harry
4/3/2014
I love the website and ordering was very easy. The video of how to put the bike rack on my car is most helpful and the package came much quicker than I expected. Total experience was great!
Jackie
4/3/2014
I havent received my product yet but so far the service has been great, excellent follow up and excellent shipping tracking info. Would definitely purchase again from etrailer.
Jairo
4/3/2014
The sales proccess was quick and easy. Shipping was fast and item arrived in perfect condition. Between the instructions in the package and the online instructional video, installation was easy. Will definitely buy here again!
Jeffrey
4/3/2014
Wonderful experience! Great staff across the board and shipping was super fast!
Jeremy
4/3/2014
Excellent customer service. My helper was Matt at ext 376 was very helpful and answered all the questions I ask.
Joey
4/3/2014
My order arrived much sooner than I ever expected. Everything was packed well and exactly as described. I was unable to find a better price anywhere. Thank you
John
4/3/2014
Etrailer has the most user friendly sit on the net. Their customer service is second to none. I have used them for a wide variety of products and have always been pleased.
Margaret
4/3/2014
I love etrailer.com. They have virtually every part you could possibly need for your trailer. And they ship fast! I had my order in two days. I will never go anywhere else.
Mark
4/3/2014
I am amazed. I ordered a part on Monday and it was at my door on Wednesday. Wow! And at a much cheaper price than straight from the manufacturer.
Nancy
4/3/2014
Bar none, This was absolutely the most professional experience I have had with an internet order. It took less than 3 days to get my order with economy shipping and that was cross country. Within minutes I was contacted to inform me that item was being processed and about an hour later it was shipped and they provided me with tracking info. i received the items exactly as ordered and they work great. I will definitely be ordering from this company if the need arises. No need to look elsewhere. Thanks again for a great experience.
Phillip
4/3/2014
Easy to find product on website, good prices for the product and easy to checkout.
Phillip
4/3/2014
Excellent customer service, with email confirmations of order, availability, and shipment with tracking. Even provided an alternate shipping opportunity if I needed sooner delivery.
Ray C
4/3/2014
I think Etrailer.com is an excellent company to do business with. Their customer service is second to none. Very fast shipping.
Robert
4/3/2014
fast, got what I ordered. Some companies have trouble doing this, not these guys.
Rocky
4/3/2014
Made an online purchase, asked a question prior to purchase. Front side of sale has been stellar, so far have only gotten a tracking number but so far everything they have done has given me confidence it will be everything I could possibly wish for. Two thumbs way up
Scott
4/3/2014
Great price, speed of light shipping, great communication, what more can you ask for? These guys do it right! Thanks
Tim
4/3/2014
WOW!!! What else can I say but WOW!! My order was processed within minutes of my placing it online and then within a couple hours I was notified that it had shipped. I put this hitch on my 2010 Ford Fusion. While it took longer than 30 minutes I was easily finished within an hour did not have any help and didnt have the tool to remove the muffler mounts. As an engineer I really appreciate when something is designed well and this kit was!! Thank you for the great experience.
Timothy
4/3/2014
Installation of this hitch was very simple and quick. Fit perfectly on my 2013 Rogue. I am a repeat buyer and again quick shipping!
Vicky
4/3/2014
ETrailers are great to do business with! Great prices, and super speedy delivery! Id highly recommend them!
Zenco
4/3/2014
Great buying experience! The product was as advertised and arrived very quickly. Your website is clean, uncluttered and easy to use. Ill certainly be back and refer my friends and family.
Allen
4/2/2014
Fast, easy, helpful and friendly .Thank you.
Anthony
4/2/2014
The best source for information, products and timely shipping! Exceptional customer service.
Anthony
4/2/2014
I AM HAPPY WITH THE SERVICS SO FAR, AND I THANK YOU FOR UPGRADING MY SHIPPING, AND I WILL SHOP WITH YOU WHEN I NEED SOMETHING.
Arnold
4/2/2014
The service I received dealing with etrailer was great! Received my purchase very promptly.
Brian
4/2/2014
Absolutely the fastest processing of an order I have ever had! etrailer.com keeps you informed of every action taken in the process. Im very impressed. Thank you!
Christopher
4/2/2014
Absolute best customer service. Fast shipping with excellent communication. Received item in one day.
David
4/2/2014
The items that I have found from the selection you have is just right for the job. They always say that a real worker needs the right tools for the right job. And the way that they are displayed is perfect like a 3D thing with the different angles and the close ups with the measurements available you cant with what etrailer uses. And I found it quite unique that some one personally at each stage of my item being shipped, would send me a E-Mail to state the status of my items movement. THAT IS SO COMFORTING. Don’t stop what you got, cos its all good. Thanks
David
4/2/2014
The trailer hitch worked like a charm along with the nice lock system. Delivery was ahead of schedule and without issues. Looks really nice on my F150! Good Job
David
4/2/2014
This place etrailer.com is awesome. I ordered my hitch on Monday, it arrived on Tuesday and I installed it on Wednesday. Service does not get any better than this.
David
4/2/2014
Your company was great at keeping me informed about my order as it was delayed from the manufacturer. I was kept informed about my order by a phone call and emails. Thank you for your excellent service.
Derril
4/2/2014
I happened across the etariler.com website when doing an internet search. I was very impressed with the easy use of the site and their prices. I was able to take advantage of a special offer and get free shipping which saved me over $31.00 on top of their very reasonable prices. My purchase is currently in transit but appears as though I will receive it days ahead of what I had anticipated. I have already praised this site to several boating friends and would highly recommend them to everyone.
Donald
4/2/2014
What a great experience!!! I ordered a Yakima bike carrier on a Saturday night and almost immediately had an order confirmation. The next day Sunday I received and email telling me it was in the process of shipping. And later that day a follow-up email told me I would receive expedited delivery. I writing this on Wednesday after receiving delivery of my item, in just three business days! And all I requested and paid for was UPS ground shipment. Great job etrailer.com!!!! Oh and PS…the Yakima bike carrier is fabulous!
Douglas
4/2/2014
This is not my first time ordering from etrailer.com, and it wont be my last! A great selection of products at good prices. My most recent order shipped within 2.5 hours! Amazing!
Erik
4/2/2014
Thanks for your interest in my opinion about the products i ordered recently but I can't help you with that because I have not used them yet. Everything ordered will be used on a trip in August so I won't be doing anything with them until shortly before that. Sorry I can't help you more with these particular products. I will say that I have been doing business with etrailer.com for a lot of years now and you have clearly become my vendor of choice for just about everything I need for trailers, 5th wheels, motorhomes, tow vehicles, and RV stuff in general. You always have the right product at the right price and can deliver in the right amount of time. I am especially grateful for your generosity with information. I always know I can visit your site to find out what the right part is, how it works, and why it's the best choice. Even if I don't ultimately buy an item I can make an informed decision about it after looking at your site or talking to one of your support people. Thanks for being so easy to do business with and for having the right stuff every time.
Glen
4/2/2014
The lady that waited on me was very pleasant and helpful. Because she inquired even though I thought I knew what I needed, a fit issue was evaded. It turns out the pickup I have is not like the year before or after. And the one I will be getting will bolt up instead of clamping. Which I like a lot better. She also visited just a moment. Very nice instead of get the money and go. Thank you!
Harold
4/2/2014
Finally a company that knows customer service. From all the positive reviews the ordering process to the early delivery and the quality product. Great experience!
James
4/2/2014
Great service, better than expected. Looking forward to arrival of Hitch sooner than anticipated with upgraded deliver. Price was excellent and very happy with customer care and service. Thank you.
Joseph
4/2/2014
Great site. Fast shipping. Have recommended to a couple of my buddies.
Josh
4/2/2014
You had everything that I needed at great prices.
Kathy
4/2/2014
I ordered a Stromberg Carlson 5th wheel tailgate. It arrived quickly. I could not get the tailgate to fit. The guys at etrailer helped all they could and bent over backwards but eventually they gave me the phone number for Stromberg Carlson. It turns out that the tailgate was boxed wrong and in fact was not the right tailgate. They offered to send the right one. The only difference was the pivot tubes were too long. I got the specs from Stromberg Carlson and since I have a fully equipped shop I modified the tailgate and now it works perfectly. For my trouble Stromberg Carlson sent me some free goodies for my 5th wheel. In the end I am very please with both etrailer and their suppliers. Next time I need something this is where I am coming.
Larry
4/2/2014
Had an awesome experience with my order. Ordered at 11pm at night and received a confirmed shipment notice at 5am the next morning. Received my bike rack in 2 days even though I used standard 5 - 7 day shipping. Product is great and working perfectly. Thanks for a great experience.
Louis
4/2/2014
Received hitch unit this morning. Thank you for faster shipping at no cost. Installed unit by myself in approximately 40 minutes. Instructions were excellent and easy to follow. Very pleased with entire shopping and installation experience. THANK YOU!
Luther
4/2/2014
I was pleasantly surprised with an upgrade on the shipping of my order. This was unexpected but I sincerely appreciated the special service I received on my order. Thank you etrailer.com!
Michael
4/2/2014
This is the second hitch I have purchased from etrailer in the last 2 months. The experience with etrailer was excellent both times and a good example of how a business should be run. Thanks and keep it up!!
Mike
4/2/2014
I have purchased several things from etrailer.com and have been extremely pleased with the price, service, and friendliness of the staff.
Paul
4/2/2014
Purchased wiring part 22292 for a 2013 Ford F150 STX. This truck had a 4way/7way package installed without a brake controller. Installed a Tekonsha 90160 brake controller. The wire connector was longer than expect and higher quality than expected. With my truck came a pigtail and fuses brake controller package in the glove compartment. I found that to have the brake controller work properly I had to install the two fuses in the package. Delivery took about a week, but I was not in a rush.
Paul
4/2/2014
It was a very easy task to accomplish in a quick way. I cannot think of any improvements that you could make with this program. Thanks.
Richard
4/2/2014
Awesome service ordered a winch and strap did not oay for express delivery. Etrailor took it upon them self to upgrade my delivery at no charge!!! Thx alot!!!! Just waiting now.....
Robert
4/2/2014
Very nice. Less than 2 hours from order to ship. It was pleasant that the emails that I received were personalized with the name of the person who sent them and/or did the work. I will use your site again for any future needs. I am only waiting now to see how well the package was packed.
Rusty
4/2/2014
I cannot tell you how quick and efficient they are in processing your order. I was concerned it would not go out in enough time and emailed them back my concerns and they expedited my shipment in 5 mins. Excellent customer service. I highly recommend them.
Stephanie
4/2/2014
PLACED MY FIRST E-TRAILER ORDER FOR AN L.E.D RAM HITCH LIGHT @ 5 PM . AN HOUR LATER I GOT ORDER CONFORMATION , AN E-MAIL REGARDING FORTH COMING SHIPMENT INFORMATION . AND BY 10 PM , NOTICE THAT SHIPMENT WAS MADE . EXCELLENT SERVICE OVERALL . WILL NOT HESITATE TO MAKE ANY FURTHER TRAILER RELATED PURCHASES .
Timothy L
4/2/2014
Best Customer Service that I have come across in a long time, I received everything in perfect condition, great packaging and super fast delivery will purchase from etrailer again. thank you for the great service
Tomas
4/2/2014
My experience with your site was several cuts above many other sites. Ease of searching, the personal touch after an order with a persons name, and again the personal touch letting me know that my products were shipped with tracking data, including a map of where the origin was in relationship to my shipping location. The free shipping above a certain dollar amount was an incentive. Excellent
Trubridge, Inc.
4/2/2014
I called early and got info, Stephanie H gave me her ext. I called back letter and her # was busy! left a message and VERY SHORTLY Stephanie call back. I placed the order. Stephanie was very very helpful. I have etrailer on my home page, tnx, bill PS, give her a raise!
William
4/2/2014
I am very impressed with the personal service I received at etrailer, even though the item I ordered was back ordered Kelly kept me informed of the status of my order and managed to have it shipped very promptly even prior to the date I required it, very nice to receive personal attention to details like this, thanks very much Kelly and etrailer.
Allen
4/1/2014
The mirrors arrived Monday evening and I tried them on Tues morning. They fit very well, and they seem to be as advertised. The true trial will be this spring when we get a chance to travel with our 5th wheel trailer. I was impressed with the timeliness of delivery, and the heavy duty shipping container which helps deter damage.
Bob
4/1/2014
Yes, I will take a picture of items purchased and get them back to you. I have purchased many time over the past 2 years and the packaging of items has been outstanding! The items are wrapped and separated and cushioned appropriately. And even shipped quickly. am very excited to continue to purchase items and build a business with the help from Etrailer. Brandon The Trailer Guy
Brandon
4/1/2014
Excellent!
Carlton
4/1/2014
Have used you twice. You sales assistants have been very helpfull and polite. Always been able to handle my orders. Last time called manufacture to obtain answer to may question.
G. Thom
4/1/2014
Unexpected superior service. It was surprising how fast emails were received to confirm my order and notification of the shipping in less than 4 hours.
Harland
4/1/2014
Excellent service - speedy processing of order
Jason
4/1/2014
I ordered a 5th wheel hitch and mount from etrailer but UPS damaged my order. Etrailer sent out my replacement the next day of hearing what happened. The guest service is amazing and they are very quick to respond with any issues or questions I have had. I would recommend them to anyone. Definitely made this difficult experience very easy to deal with. Thanks Etrailer.com.
Joseph
4/1/2014
Web site easy to navigate, found everything needed at one place and quick shipping. Very informative
Larry
4/1/2014
The overall experience was great and the representative that helped me was even better than great. I had been looking for a certain part all over and no one had it stock and they asking almost double then what Etrailers had it advertised. The customer service rep named Brenda S. went out her way to call the vendor and see If there any way they had this particular part available throughout the whole country. She found it and had it shipped directly to me thus saving me time and money, Thanks Brenda your awesome.
Lazaro
4/1/2014
It was unexpected to have gotten the upgrade on the shipping to 3to5 days & I am glad. thanks to Shawn at etrailer.
Marvin
4/1/2014
awesome company to deal with. Expedited my order received earlier than expected. Thought I could short cut the wiring I was wrong had to go back to get the correct wiring harness from them. Should have just listened to them the first time.
Nelson
4/1/2014
Your Associate was very helpful and knowledgable. He has followed-up on shipping details. I would shop etrailer again for sure.
Randle
4/1/2014
I would recommend etrailer to all my friends. Placed my order on Tuesday and they actually shipped it out express at no extra cost to me. Received my product in great condition and earlier than expected. The product matched up perfectly with my car, no issues whatsoever. Thanks E-Trailer.
Ritch
4/1/2014
Everything was good.good deal.
Ron
4/1/2014
I was able to navigate the website easily to find the product ion I was after. Once I narrowed my selection I was able to get expert info on each product and see it in use via the videos. Another key helpful tool was the Q&A tab that allowed me to understand more about the product and the exact components that were needed to complement the product I was purchasing.
Scott
4/1/2014
Ordered several different items and was impressed with how quickly the order arrived, intact and correct, to my house.
Scott
4/1/2014
Received pretty quickly and in good condition. Works as expected, release is a little stiff but otherwise works great for us.
William
4/1/2014
Was the best customer service Ive ever experienced. I will be back. Better prices than local shops and more information.
Adam
3/31/2014
Excellent customer care!
Alan
3/31/2014
Am pleased with the professional service afforded me by your rep. Christy. She did research for me on the brackets needed to attach the fenders to the boat trailer Im working on. Unfortunately the ones available needed modifications so I opted out on them but I did buy the fenders. I appreciated the help and effort Christy provided though and will be a return customer.
Brad
3/31/2014
I ordered a hitch on Wed. evening and received it on Sat. Best price I could find and excellent service!
Catherine
3/31/2014
Quick and easy ordering...shipped an hour after order...upgraded delivery time at no cost to me...WHO ARE THESE GUYS? This is consumer heaven.
Conrad
3/31/2014
You did a real nice job taking my order. Everything was explained when I asked a question. Thank You very much. Keep up the good work
Gerald
3/31/2014
Prompt response on shipping notification, if I receive the products before Thursday April 2nd, I will order a complete load equalizing hitch setup also from etrailer.com. Kindest Regards, Hank
Henry
3/31/2014
As usual, easy to order,fast delivery, quick install and great prices. You guys are tops. On Thursday March 24th I placed an order for two items. Before I could go to my e-mail to get my conformation my telephone rang. It was customer service telling me that one item was out of stock at this time and did I still want to order it and I told them I did. On Monday March 28th one of the items was at my door. Customer service is out standing and right on the money. Another great job. I am one happy customer. Thanks a lot etrailer . Jim B.
James
3/31/2014
Etrailer has the best customer service of any company I have dealt with in several years. I ordered a base plate and custom wiring harness for my 2014 Jeep Wrangler. I received a call from etrailer that the wiring harness was back ordered and the company that made the harness could not give a shipping date. I was offered to change to another harness Hoskins but I decided to go with the TrailerMate since I had prior experience with that brand. I told etrailer to send the items together when the wiring harness was available. I received an email about a week later that said the harness was still not available and I then ask to have the base plate shipped and I would continue to wait for the harness. Etrailer shipped the base plate and I received the wiring harness a week later. During all these changes etrailer kept me informed of what was taking place and offered to help me in any way I needed. Etrailer is a outstanding company and I try to spread the word to all my RV friends. The Roadmaster base plate worked well. However Roadmaster needs to have an update on their instructions from 2012. There are some changes for the 2014 but they become obvious as you install the base plate. They also should include shims for the passenger side base plate where it fastens to the main frame or correct the fit. As others have stated make sure you have a die grinder or at the least a drill that will accept a grinding stone to enlarge the holes on the frame of the Jeep. I used a three inch metal cutting wheel to trim the plastic rock shield around the base plate. I lined up the holes used to attach the shield and marked the area where the base plate needed trimming with a sharpie. The cutting wheel cuts so quick through the plastic I didn’t need very much cleanup of the trimmed area. Just a note the push in plastic pins for the shield must be for one time use because they would not hold the shield tight after they had been removed. I replaced them with bolts, washers, lock washers and nuts. The shield is now solid.
James
3/31/2014
Super fast FREE shipping, got the hitch in 2 days. the video posted of the installation was step by step and on point. pulling a trailer in 45 minutes! Saved $200 doing it myself!
Jason
3/31/2014
I have had nothing but good service from etrailer. The biggest problem I have seen from comments is that people need to READ the description of an item before ordering. Many differ wire combinations to just pick the first item you see.
John
3/31/2014
Well so far I think is is going great!! I an a first timer on etrailer I ordered this morning and within a few hours the order has shipped. I do not recall any other order that haas been given this much attention and communication. Thanks etrailer keep up the good work……!!
Kieran
3/31/2014
It was very easy and there were options for the shipping so that the shipping cost were not so high as it is with some internet sites.
Leon
3/31/2014
Ground shipping came fast, 5 days. The package was well packed to protect product and I was able to install the harness in a minimal amount of time. Quality was as expected. Only con was self tapping screw not stainless Steel, so I had supply one. Minor yet, a must in Floridas salty water and air.
Mark
3/31/2014
I love etrailer.com. Ive ordered from them before and now I need another hitch - this is my first and one-stop shop for this kind of product. The service has been great both times, shipping is fast and free shipped same day both times : . The install videos are a great help too. Not having to mess up my car by guessing what to do to get into the wiring and all is a great bonus. I give them 5 stars all the way around.
Patrick
3/31/2014
Items arrived as promised but at late hours 8PM. Box was damaged and opened on several sides. Nothing missing. One item was broken. Contacted etrailer. Waiting for response to replace the broken part. At the exception of the plastic tube cover American flag made of plastic, cheaply made, the rest of the hitch parts seem to be of excellent workmanship. Exactly what I was looking for. I will definitely order other products in the future.
Patrick
3/31/2014
Wonderful communication.
Patrick
3/31/2014
ordered hitch and wiring for a 2002 Durango . both arrived on schedule . great job . delivery was fast , instructions were clear . hitch and wiring fit perfect . thank you .
Richard
3/31/2014
This company is terrific. I had a problem with a backup camera, sent an email, and got an immediate response followed up by a replacement camera within days. I highly recommend etrailer as a company that gives high priority to customer communications and service and stands behind its products!
Robert
3/31/2014
Outstanding service and communication .Most responsive company I have ever ordered from.
Roger
3/31/2014
I was very pleased with my purchase from etrailer.com. The site was easy to navigate and they had a variety of kayak mounts I could choose from, along with very competitive pricing. Shipping was prompt and included in the price, which was nice. The product was as advertised and I am completely satisfied. Great price, Great products and Great service ! What more could you ask for? Thanks e-trailer I will recommend you, of course.
Timothy
3/31/2014
I was very impressed. My ball mount receiver was received much quicker than I expected as etrailer upgraded my shipping at no extra cost. Great Product although I havent used it yet but it seems very heavy duty.
Trevor
3/31/2014
The selection was great. I ordered a kayak carrier from an ebay seller and even though I asked him and he said yes the bolts, nuts and brackets did not come with my Thule carrier. Etrailer had the parts at a reasonable rate and I ordered them and received them within a few days. This saved the day for my kayak trip and kept me from having to throw away a good set of j style carriers.
Ben
3/30/2014
Good fast service with excellent product. Was kept well informed as to what was happening. Nice business to deal with..
Curtis
3/30/2014
Great customer service. John was my contact, and he did a very good job comparing two different products to me.
Dale
3/30/2014
All I can say is WOW! Asked a question on email and BAM! Within an hour it was answered. Ordered it on a Saturday and Wham-O! Its already shipping out! Who could ask for anything more!
Donnie
3/30/2014
What a wonderful store...you have everything and vidios to go with them...I will recommend you to anyone...: : :
Elaine
3/30/2014
Ordered a light for my trailer on March 18th and received in N.B Canada on the 28th.. Excellent service from this company as well as great prices and affordable realistic shipping costs. ALWAYS have great service from them.. Thank you
George
3/30/2014
Orders a trailer hitch for our Mazda 3 Hatchback so we could use the bike rack. Came in a very timely manner, works great. installation was a breeze. Would do business with etrailer again.
Jack
3/30/2014
I am extremely happy with the service that Ive received. etrailer always has what I need, there is no reason to shop anywhere else.
Jacob
3/30/2014
good fit nice hitch
James
3/30/2014
I have had a great experience with e trailer I ordered my parts got responses from customer service letting me know my part was in stock and another one informing me it shipped all in the same day! Not only that but e trailer upgraded me from standard shipping to 3-5 day express for free! I will be recommending e trailer to friends and family. I will review their product as soon as it arrives
Joshua
3/30/2014
The items arrived quickly even though I had them shipped the least expensive way. They fit perfectly and it sure beats having to tap into the wiring and rig up a fit for the trailer.
Michael
3/30/2014
The hitch is great. Well made, with just the right . I couldnt find this hitch anywhere locally. Also, the shipping couldnt have been faster. Great run company with great products. Thank You.
Ted
3/30/2014
Great service and value. Product arrived ahead of schedule at no extra cost.
Thomas
3/30/2014
Loved the service, emails, and ship time. I got my bike rack before the hitch i ordered from a competitor. Then the competitor delayed the ship date - i cancelled my order with the competitor and ordered the hitch with etrailer.com, it will be here before the competitor would have even shipped it, even ordering it a week later!
Aaron
3/29/2014
I have not yet received my order but I am SO VERY impressed by your service. I received an email almost immediately saying the item I purchased was back ordered and offered another product that is in stock, When I called the 1 -800 number I actually got to speak with a REAL PERSON! What wonderful change of pace from the automated response that I usually have to endure! Really appreciate the concern for real customer relations!!
Ann
3/29/2014
Wow, Thank you ! I just placed my order this afternoon Saturday. Your communication since has been phenomenal and I have a tracking number already. Again, Thank you for communicating so well with me.
Bernard
3/29/2014
Online shopping experience was very easy. Had a specific question and called Cust Service and was very satisfied with that as well.
Clinton
3/29/2014
I purchased hubs and wheels from etrailer.com and was fortunate enough to shop while there was free the shipping opportunity available. Their prices beat any other place locally or online, plus the bonus of free shipping is a wonderful blessing. The etrailer website was very easy to navigate and find the items I wanted. You also have an excellent selection of products.Thank you for being there.
David
3/29/2014
Vince was very helpful Thank you
Donald
3/29/2014
Very pleased to see the UPS truck yesterday. Order was delivered very quickly and in perfect shape. Thanx for anothe pleasurable etrailer experience.
Gale
3/29/2014
Item as described. The fit was perfect. Instructions were spot on. I was able to install the hitch on my Subaru Crosstrek myself with the use of a floor jack, but two people would be more ideal. All in all good follow through by etrailer.
James
3/29/2014
Found items I was looking for very easy. The shipping - well it arrived 4 days before I expected!! Great service- great product. Better than OEM not cheap knock offs
Jeffrey
3/29/2014
I had originally ordered the exact same hitch from Amazon, for about the same price negligible difference, I dont even remember exactly but after I few days I checked and it wasnt expected to ship for 2 MONTHS. I cancelled that order and ordered from etrailer.com. It shipped in less than 24 hours. And they emailed 3 times to tell me the status. Quite a difference. Would definitely recommend going with etrailer over Amazon.
Jennifer
3/29/2014
Thank you etrailer! The pictures and descriptions of the Thule replacement parts I needed made for a wonderful online shopping experience... Your communication through the shipping process over exceeded my expectations and my parts arrived ahead of schedule. I look forward to future purchases from etrailer and would recommend them to everyone.
Joe
3/29/2014
The folks at trailer.com rock! I placed an order for a set of tires and rims on a Saturday morning for one of our cargo trailers that was dead in the water because of old, failed tire. They were able to get a new st shipped out of their warehouse that day for me. Thats great hustle and customer service. I have a lot of trailers on the road and they continue to earn my repeat business.
John
3/29/2014
My order came extremely fast. The spare tire mount was easy to mount and worked well with the mounted tire.
Joseph
3/29/2014
I actually was referred to you guys from a friend. You described the product very thoroughly and I liked the visuals. The ordering process was very easy. I like how I got a personal email from George J. Also Shawn B upgraded my shipping for free so I can get my hitch quicker without a charge. Thanks!
Lisa
3/29/2014
I ordered a Curt Q24 C16245 5th wheel hitch, a C16424-204 Curt Custom kit, a wiring harness C51-97-410 90 degree. Also sound dampeners and a tube of diaelectric grease. Everything arrived in very good shape. Packing was excellent. I mounted everything today and am looking forward to see how it compares to my old hitch. This was ordered for a 2014 Super Duty and I was impressed the way the brackets fit the frame and the ease of mounting and installing everything. Thanks again, Monte Espe
Monte
3/29/2014
Real good people to deal with. Great communication. With free shipping I received my hitch in 2 days! One spacer was missing, but I called and they handled it immediately.
Richard
3/29/2014
I am very happy with Titus in sales and Mark M in your tech services dept. I had a problem in matching the shank that came with the WD system I bought. Both of these folks jumped through hoops to resolve the problem. Mark spent quite a bit of time with me to find a shank that should solve my problem. Outstanding service. Great prices too. Thanks again and Ill be back when I need any equipment that etrailer sells.
Robert
3/29/2014
Nick L. was really helpful in recommending several options for a weight distribution w/stabilizer system for towing our new travel trailer. He was very knowledgeable and took our needs as well as the specs for our tow vehicle and trailer into consideration. He even upgraded our shipping! Great customer service and I will be happy to shop with eteailer.com again.
Tara
3/29/2014
etrailer.com has the most knowledgeable staff on the products they sell that Ive ever encountered. Carla M. helped me past my confusion and get just the right available items I needed. Plus, my order was shipped promptly. Thank you etrailer.com and Carla M. for the great service. Youve earned a life-long customer.
Thomas
3/29/2014
Outstanding service. Thank you
Thomas
3/29/2014
Etrailer had the parts I couldnt find locally so I tried it . Almost instantly I received a email from customer service letting me know they had my order in stock and would be sending it out.4 days later it arrived just as advertised.
Adam
3/28/2014
I was very pleased with the help from etrailer. The order taker very helpful in getting the correct parts I needed for my Blue Ox base plate. Good job.
Becky M
3/28/2014
A great company to deal with. I wish more were like them. I plan on doing any and all business I can with them.
Brian
3/28/2014
Good website, wide range of inventory, and prompt response on orders.
Chad
3/28/2014
I ordered the Rhino Rack 2500 on line for my Ford Edge that has a panoramic roof . Within one hour the rack was installed Shipping was fast , 5 days. Customer service was professional and helpful with my questions . Doing business with eTrailer sure beats driving around town shopping !
David
3/28/2014
I recently purchased a loadlifter 5000 and installed it on my 2013 GMC 3500 Dually. After asking which would be the best fit for my truck which has a BW turnover ball underbed hitch I was directed to this airlift kit. Shipping was fast and installation was easy. The only thing I might add is with my underbed hitch I was able to use the u clamps on the upper rear bracket. Great product, service, and plenty of information to make the install easy.
David
3/28/2014
Great service and fast shipping. I recommend them for all your trailer needs
Doug
3/28/2014
I was very impressed with Katie D. She was not only very pleasant but she took extra time to call Thule to make sure that what I was ordering would fit my bike rack. I look forward to the next time I order from your company. Keep up the pleasant attitude!
Doug
3/28/2014
So far, working with e-trailer has been outstanding!! I dont think Ive ever had such good, attentive customer service as I have with them. As soon as I ordered I was getting e-mails keeping me updated on the status. Not only that, I was upgraded to express shipping at no additional cost! I got the hitch in 3 days! So far, the assembly was very simple, I just need to put it on my car. I will make sure to post pictures when I do!!
Gloria
3/28/2014
It was so easy to figure out what I needed. And it shipped extremely fast.
Jacob
3/28/2014
The product I ordered was back ordered everywhere. Etrailer left me a voicemail and sent an email the same evening I ordered informing me of the back order. They called again and sent further updates when they had more information and again when it was ready to ship. The shipping date was within the estimates they had provided. Excellent Communication!
James
3/28/2014
I have to say that doing an order by phone is a lot easer than to place it on line. I prefer talking to a person like Cathy, she was not only very friendly but extremly helpful and professional. My experience with etrailer was very good and I will use etrailer for all my future purchases. Thank you Cathy, John.
John
3/28/2014
Good customer experience. The hitch is well made and easy to install. It only took me 1/2 hour to install by myself. I would recommend the hitch to other people.
Jr
3/28/2014
Both products ordered were exactly as I expected. The brake controller was very easy to install. Delivery time was better than expected. I have used e-trailer before and will again.
Mark
3/28/2014
Great service and fast shipping,also open on Sunday....... MC
Mike
3/28/2014
The online shopping process was about the same as any other business, but I was most impressed with the customer service. I had errantly order the same item two times two separate shipping costs as well. Within minutes, I received a telelphone call asking me if I had intended to make both purchases, or if I had made a mistake. They promptly cancelled my duplicate order, saving me the hassle of returning the item, and obtaining a refund.
Stephen
3/28/2014
Excellent service and fast fast fast, received my order within 3 days. Thanks etrailer job well done. This is the second order I have placed within a few months no disappointments.
Ted
3/28/2014
I was pleased with everything I purchased. The order arrived sooner than expected. The hitch and the wire harness went on exactly as it shown on u-tube. thanks bud
Bruce
3/27/2014
Wonderful service - - had exactly what I wanted at a reasonable price and great shipping price. Ordered on late Sunday afternoon and received it by Wednesday. Very happy!
Charles
3/27/2014
great service and nice people
Galen
3/27/2014
Very good products and fast shipping.....Ill be back.
Gerald
3/27/2014
Your website is easy to navigate, found what I needed fast, and good prices, plus the free upgrade on my shipping made me very happy
Hammons
3/27/2014
Bought a trailer tire and rim and it was perfect and all ready to go. I didnt even have to put air in the tire. I received it in 3 days. Great price, great service
Howard
3/27/2014
Perfect transaction! Delivered in a timely manner to Sampson County-North Carolina.
Jason
3/27/2014
I bought a Primus IQ brake controller a yew years ago that the boost function quit working. I liked the controller a lot so I was disappointed that I had to deal with this problem, However I made one call to etrailer.com and they immediately took care of the issue and within days I had a new controller for no charge. Hands down the best customer service ever! Thank you etrailer.
Ken
3/27/2014
The perches was promptly shipped as promised.
Kurt
3/27/2014
Amazingly fast shipment to Alberta - 4 days from placing my order!!!!
Les
3/27/2014
Cannot believe the service. from this company....Phenomenal does not cover it. Fast and easy and follow up and communication is awesome. I really wish ever company I worked with was this good....no kidding I am blown away.
Lewis
3/27/2014
Etrailer was the only place I could find what I needed for my ski rack, and for that I thank you also the shipping is fast and the price is very good. Again thank you I will be back!!!!!
Lewis
3/27/2014
EXCELLENT AND FAST SERVICE!
Lowell
3/27/2014
It was just want i wanted and parts fit great
Michael
3/27/2014
Once again Etrailer deliver outstanding service. Etrailer is my first stop for all my boat trailer needs. Etrailer has easy ordering and quick shipping. Their staff is knowledgeable on all parts they sell.
Michael
3/27/2014
outstanding
Michael
3/27/2014
Fantastic – Great service and great product. I’ll be ordering again today..
Mike
3/27/2014
Very fast shipping.
Mike
3/27/2014
This was the best on line experience I have had in a very long time. Excellent customer service, easy to use web site to place an order and great communication. Keep up the great work!
Peter
3/27/2014
great service never any problems
Randall
3/27/2014
Excellent service and shipping time
Robert
3/27/2014
Order acknowledgement sent to me within about an hour of ordering. Shipment left their facility the next day. I used UPS Ground - Free Shipping with tracking information attached. According to UPS tracking, I will receive my product on Friday - tomorrow. 5 days from date of order I hope the product is as good as the service. Thanks etrailer - Job well done.
Scott
3/27/2014
Product was easy to find and order. Great price and it arrived ahead of schedule!
Scott
3/27/2014
Every time I look around online for the cheapest trailer parts, I find myself always placing an order through etrailer.com. Even with shipping costs, the price is still less than the competitors. I cant really compare quality of parts, cause I have never had to order trailer parts in the past but everything that I have received thus far seems perfect! I look forward to ordering from you in the near future
Shawn
3/27/2014
very good
Steve
3/27/2014
I have to say these guys are excellent. Within an hour of placing my order they had sent a number of emails keeping me updated with the status. The last message informed me that my order had shipped and contained the tracking information. That is what I call customer service. Having what I wanted for a reasonable price seems to be icing on the cake now. Thanks.
Steven
3/27/2014
When I was looking to purchase a hitch mounted bike rack, I started my search on eBay. Once I got an idea which one I wanted I wanted to double check pricing and product details to make sure I was getting a good deal on a good product. In the process of doing that I stumbled upon etrailer.com while searching the products. I discovered that they had a huge selection and fantastic prices, including free shipping. And with a heavy bike rack, that can get pricey. I cannot tell you how happy I was that I made my purchase with etrailer.com. Not only was the price great, but the shipping was super fast. Their communication was awesome and now that I received my bike rack, I am extremely satisfied!!
Theodore
3/27/2014
From the first time on the site, I was impressed. The excellent videos, proper tools and ease of navigating the site told me this was the right place. I had an estimate of approximately $600 dollars that did not include wiring or the other accessories need for a full installation. For less than $250 I got it all!!!!! Waiting for parts to arrive, will post additional information then.
Thom
3/27/2014
great job everybody, fast ship, great price, i WILL order from you again !!! Thank You !!!
Thomas
3/27/2014
Overall my buying experience was good. Rose G was patient and plesent no pressure to purchase anything I didnt need. and she even recommended an item I had overlooked. Bottom line I would recommend your site to a friend. To be honest with you it might behoove e trailer to send out this e mail after the customer had received their purchase. I mean taking an order is one thing, receiving the parts and service they ordered is another. In business its not the big that eats the little its the quick that eats the slow. Thomas D
Thomas
3/27/2014
Etrailer.com is awesome! I have purchased their hub kits, as well as complete drum/hub setups. The free shipping is great, also!
Allen
3/26/2014
Very happy to find the right mount for my hitch. I received the item sooner than expected. Slightly loose fit considering both hitch and mount are from Curt, but overall happy with the item. Very courteous people at etrailer. I would buy from them again.
Christopher
3/26/2014
This has been a great experience within minutes of placing my order I received confirmation that the part I ordered was in stock and few minutes later, that it been shipped and updated to priority delivery at no extra cost to me. Thanks so much!ll
Dallas
3/26/2014
The customer service staff was excellent, they located my hitch and got everything to me on time to pick up our new trailer, this is the second time I have ordered from them and they are a top notch company, and great to deal with. I highly recommend them.
Dennis
3/26/2014
I was totally impressed with the phone service I received. Dealt with Vince and he kept me up to date with my order on what was going on. Two phone calls just to let me know what was happening......Great knowledgeable servicethanks Vince.
Fred
3/26/2014
Great products with excellent service! Thank You!
Jacob
3/26/2014
On line catalog was easy to negotiate. Items needed were available. Best price I could find. Was shipped the same day I ordered. You cant beat it!
James
3/26/2014
This is my 3rd order with etrailer.com. Always quick, accurate, & great customer service. 5 star rating!
James
3/26/2014
Juanita and Sabrina did an excellent job of following up with me. The unit I ordered was back ordered until the end of April. They let me know immediately and assisted me with finding a substitute unit that was very close to what I was looking for and saved me some money. Juanita let me know when the unit shipped and gave me a tracking number to monitor. Nice recovery and delivery of services to your customer. They need a raise!
James M
3/26/2014
Item shipped in about 15 minutes after ordering .UNBELIEVABLE !!!!
Jamie
3/26/2014
Sometimes when buying things on-line, its easy to feel disconnected with your purchase. I really appreciate the communication etrailer.com has provided. Ill definitely be order stuff from these guys and ladies Im sure again.
Jason
3/26/2014
Great selections/products, incredible service & shopping time! Will continue tonpurschasebutems from this company.
Jeff
3/26/2014
Great Service, Thank you
Jerry
3/26/2014
Placed my order on late Friday and received item on Tuesday....incredible shipping. Refreashing to see a business exceed expectations.
Jim
3/26/2014
E trailer has exceeded my expectations all 3 times I have used them. Shipping is always super fast. Communication is the best I have ever experienced. Plus all the information and instructions on their site is great. I dont even shop around anymore, I just go straight to E Trailer.
John
3/26/2014
Excellent
John
3/26/2014
This is the second order Ive made to etrailer.com. There has been issues with both orders, neither of which were etrailer.coms fault. Both times the support has been amazing, following through right up til the completion of the order. I didnt think support like this existed in the .com world. I would definitely recommend etrailer.com to anyone and it was recommended to me by a friend.
Ludovic
3/26/2014
fast and courteous response, and answered all my questions
Mike
3/26/2014
This is by far the best site for all your trailer parts and accessories with great prices and fast shipping
Richard
3/26/2014
lights are bright & came in a no damage
Robert
3/26/2014
Very happy doing buisness with etrailer
Robert
3/26/2014
Amazing - this is what online retail is supposed to be like. Selection, information, on shelf availability, prompt shipping, all with a fair price. Your consistency has earned you my repeat patronage!
Rodney
3/26/2014
Great web site, easy to find what I was looking for. The prices are great for what I was after. Best of all ETrailer is very fast at shipping, ordered today and shipped today. I have etrailer.com in my favorites and will be looking there first for parts and equipment.
Ronny
3/26/2014
Im shocked how fast I received my wheel chair / cargo basket. I ordered it on a Tuesday @ 3:00 P.M. and received it the next day around 2:00 P.M. I havent even had a chance to open the box yet. Im sure the quality is everything I read in your comments section.
Russ
3/26/2014
Shopping with you is painless. Cant think of anything to make your service better. If I ever do Ill let you know.
William
3/26/2014
You learn how serious a company is about customer service when there is a problem. Nikki R. , Donnie Y, and Bill, were great! This was the first time I have had a mix up with an order. An amazing team. Thanks!
Alan
3/25/2014
I was very pleased with the service I received from the Representative who helped me today I placed order approximately 1 hour ago and received notification that my Item was shipped Will let know when shipment arrives at my residents Thank you Hope the Product is as GOOD as the SERVICE. UPDATE: I sent you a comment the other day when I placed my order on how Efficient and Courteous your personnel were and how quickly they let me know my order was on its way and I received the same courtesy from UPS with their tracking System I am a retired Teamster Glad you used their service I also left message on answering machine of my need for another SHIM Part #58207 Once again I Salute Your Company and definitely would recommend to any one Will let you know what my results are Thank You very much A H Schmitz Harrison Ohio
Allen
3/25/2014
Jeff A. upgraded me to rush shipping at no extra charge. This shows excellent customer service. I will do business with etrailer.com for all of my future trailer needs.
Angus
3/25/2014
What a pleasant surprise. I was notified that shipping had been expedited on my order. I truly appreciate when folks not only do their job, but go above and beyond. This country could use a lot more of that mindset. Thank you so much and keep up the good work. This was not my first time to use etrailer and before it has been great as well.
Baker
3/25/2014
Wish more people conducted business like these guys. First Class…
Brian
3/25/2014
One part was backed ordered. Not only did they email me but about it, but called me and asked if they needed to make a separate shipment! Best customer service ever! Good quality and Cheap!!! :-
Dan
3/25/2014
I had a great expierience with etrailer it was shipped in a timely fashion and boxed extremely well assembly was easy as per there instructions i would defintely recommend to anyone
Daniel
3/25/2014
It gets annoying to have to buy everything online and wait for it to be shipped and have it cost even more on top of the item. The etrailer prices are good, I selected the free shipping and they upgraded my order to a faster delivery and didn’t charge me! That was really nice…..Thanks
Dwight
3/25/2014
Standard shipping was upgraded to Priority at no extra charge...!
Fred
3/25/2014
I purchased a tailgate that did not fit correctly and the professionals at etrailer resolved the problems in a matter of moments. This is truly a professional and customer driven organization that I endorse with no reservations.
Gary
3/25/2014
Very, very fast shipping! Item worked perfectly! hanks, will do business again.
Ignatius
3/25/2014
My second order. SUPER FAST shipping and EXCELLENT prices
Jeffrey
3/25/2014
.Matt spent considerable time on the phone with me to make sure I was ordering the correct bearing buddies and grease seals for my boat trailer. The parts arrived two days later and fit perfectly !! JK
John
3/25/2014
The product is simple, what I want to talk about is the service. I wish all companies were as professional and quick to help out and serve their customers as these guys. This time I dealt with employee Cole J; absolutely great person to deal with and I feel went above the norm of service to get my part to me quickly in addition keeping me updated on my order. GREAT.
Lane
3/25/2014
We order a hitch and the customer service was awesome!! I had an email as soon as the order was placed. The shipping was so fast I would have never guessed they would be this good.
Lisa
3/25/2014
I received an email right away that my order was placed and being processed. Within a few hours I received an email that my order was shipped. Very nice and efficient !!!!
Mark
3/25/2014
Their GREEEEEAT orders ship fast .
Mike
3/25/2014
Ordered mirrors for my 2013 Ford F150 and didnt need to fumble around looking at pictures. I put in my truck info and voila.......an assortment of mirrors popped up. For fit specs I called the customer service number and verified that the ones I was looking at would be exactly the ones I needed with my puddle lights and mirror equipped directional signals. Everyone was a great help. The web site is awesome but confirming and reassuring the right part will fit, customer service is out of this world.
Robert
3/25/2014
i first asked a couple of questions, on line...and recieved good answers. i then phoned and placed an order, very helpful and polite, tom
Thomas
3/25/2014
on time shipping, great customer servise, the tailgate replacement I got even fit after the my 42.5 5th wheel toyhauler dropped on it, my be a little adjustment. This is not my first time I used etrailer nor my last.. Thanks etrailer
Thomas
3/25/2014
Your office notified me the parts ordered were on back order and if I wanted to wait for them, or look elsewhere. I had time, so waited for you to ship. The parts came packaged well, and in a timely manner. Great doing business with you!!
Wallace
3/25/2014
I had a problem with pay pal, Got help on the phone ,put on my card, Good service ,Thanks Wenzell
Wenzell
3/25/2014
I would like to thank you for the prompt service we received when we placed our order for Blue Ox parts. We received our confirmation # right after the order went though, along with a upgrade in the shipping. I would recommend anyone in need of parts to check out E Trailer.com as they explain parts very well and prices are great. Thank You E-Trailer.com
William
3/25/2014
Etrailer.com by far the best site to order parts from.i have ordered two different receivers and hitches from them and they provided me kind, professional help that made ordering a breeze. I highly recommend etrailer.com.
Aaron
3/24/2014
very good place to buy parts for trailers and for your truck I will shop here again
Alan
3/24/2014
The above employee went out of his way to help me in getting the correct parts for my trailer. Without his help I would have never gotten it fixed correctly to begin with. He was kind, courtesy and again went out of his way to help. Rare.
Ann
3/24/2014
Very fast shipping. Order shipped the same day. Exact match to what I needed. Took less than 10 min to install. Very happy.
Becky
3/24/2014
The shipping was lightning fast!!
Brian
3/24/2014
I order the part on Sunday and my ordered was processed immediately. Super fast service!
Chris
3/24/2014
etrailer has excellent customer service, very product knowledgeable and a pleasure to deal with.
Dante
3/24/2014
etrailer u have a very very nice employee in Karen, she help me so much to get product i needed.,., if she is not an owner, company should be looking her way to advance her in the company as she can be a good asset to trailer, very likeable darrel matlock
Darrel
3/24/2014
A great place to get what you need, Very helpful if you are not sure of the part you need they will help, I would recommend enthralled to anyone
Dennis O.
3/24/2014
They were very helpful and they have good customer service. My hitch took less than 4 business days to arrive. Im glad I picked etrailer.
Eddie
3/24/2014
Quick order processing, quick delivery.
Gary
3/24/2014
Super fast service! Ordered tires at 12:00am and received notice that they shipped the same day with a faster delivery time than I expected. etrailer.com rocks! Also price was The best I could find anywhere for the quality of tire I purchased. My new place to buy anything related to trailers.
James
3/24/2014
The Agents Anna S. and Rose took very good care of me. I had procrastinated ordering my roof racks and they were more than knowledgeable and able to get the parts shipped out for me same day. Thanks!!!
Jeff
3/24/2014
Inventory, price, order processing expedience, and shipping upgrade! What else does an online shopper need? Enjoyed the experience....found exactly what I was looking for and the best price of the different sites visited. Will shop again at etrailer.com.
John
3/24/2014
Get product, good pricing and fast shipping and handling!
Jonathan
3/24/2014
Good service, actually got a phone call when they had a short back order on one of my items. Fast shipping!
Karen
3/24/2014
Service was great. Parts where shipped right away.
Matthew
3/24/2014
fast shipping and great cust service
Michael
3/24/2014
Great customer service! I placed my order and 3 hours later it shipped. Thanks
Michael
3/24/2014
Return customer. Service and products are always top notch.
Michael
3/24/2014
Easy to use website, great prices. Shipping details are not working.
Mike
3/24/2014
I just have to say that I was very impressed with my orders pricing not to mention they emailed me and stated they upped my shipping to 3 days instead of the 5-7 days. I had my Timbren Suspension spring kit in about 3-days and it was as easy to installed as they said. I will purchase from etrailer again and tell my camping friends where to get they towing parts. Great company and great products!!!
Mike
3/24/2014
Placed a order with standard shipping and Scott B notified me that not only did they ship it literally hours after I placed my order, they upgraded the shipping to express! Glad to deal with a company that still believes in customer service!! Thank you!!
Scott
3/24/2014
Could not find boat trailer part locally, found etrailer.com website, great selection and had the part I wanted. Good price, good communication during and after transaction and FAST shipping. Installed part 3 days after ordering. Highly recommend etraile.com.
Steven
3/24/2014
I ordered a standard hitch and wiring kit for my car. The hitch arrived in good condition in three days and installed it easily by myself. I will recommend using a thread cleaning tap to remove rust from any welded-in nuts, M12-1.75 for Dodge Magnum. I was more impressed that I received a phone call from a kind young lady informing me that the wiring harness will take an extra few days to ship at 7:30pm the day I ordered it. Working that late into the evening shows great service ethic of this lady and the company in my mind. Thank you
Steven
3/24/2014
First time customer. GREAT CUSTOMER SERVICE and GREAT COMMUNICATIONS on order. I will definitely be back!
Thomas
3/24/2014
Information on products and reviews were great and sealed the deal. This is more than I planned to pay for the bike rack but the details on the advantages of the features were very persuasive. Easy ordering, free shipping, and even expedited the order.
Thomas
3/24/2014
Top notch service parts are exceptional I recomend e trailer to everyone. Thanks for the Proffessional service
William
3/24/2014
Great prices great website and fast shipping thank you.
Bill
3/23/2014
Great communications and great product selection
Carrie
3/23/2014
Very prompt shipping. Appreciated the personal follow up. It made me feel secure in my transaction.
Dennis
3/23/2014
You guys are great! First, shipping was very expedited, the package arrived a lot earlier than promised and the item is simple great quality. Also you took the time to look for an installer for me in my area but ended up doing it myself, I just followed the instructions of the video you sent to me and that was very easy. I can only say now, thank you very much for your service, Im very happy with my new toy!!!
Gustavo
3/23/2014
Hi Patrick, I don't usually submit reviews but I felt compelled to as your customer service was first class. Very much appreciate that you got the part to me ahead of schedule and the e-mail updates were really helpful. I would definitely recommend you to my friends Many thanks Ian
Ian
3/23/2014
I ordered a Roadmaster steering stabilizer on March 19th and received it on March 21st. You just cant ask for much faster shipping. Installation was a breeze even though it took me a few minutes to figure out the instructions. After a 30 mile test drive I was pleased with the difference in my 2007 Thor Hurricane handling. Im sure when I take a longer drive Ill be even happier. Thanks to etrailer for the usual excellent service.
James
3/23/2014
Over all I am happy with everything. The products are good. The packaging was a little iffy. Box used was 2x size of what was needed, as a result small boxes inside opened due to handling. Luckily everything made it to me.
Jeremiah
3/23/2014
Excellent communication so far. Good customer service!
Jim
3/23/2014
I find very good price than others.
Jose
3/23/2014
I am very happy with the order experience. They even upgraded my shipping so I will get my purchase faster. Responded very fast to my order even on a Sunday. I will make this one of the web sites I bookmark.
Joshua
3/23/2014
I had a great experience with etrailer.com. I chose USPS for shipping thinking that would be the faster delivery method. The lady filling the order, Lexus, called me about 30 minutes later asking if I was sure that was the route I wanted to go. USPS takes 4-7 business days and cost $75, where as etrailer had a free UPS ground delivery special going that would deliver in ~3 business days. So she went out of her way to save me $75 and get my hitch to me quicker! Who does that???
Joshua
3/23/2014
Fair prices and fast shipping are only outdone by your great customer post-order communication! Keep it up.
Michael
3/23/2014
I really appreciate you guys. It is nice to get responses from actual people. Your web site kicks butt and is easy to navigate. I really appreciated the videos of the products. It is easier to see how the accessory actually functions rather having to guess and read instructions. yes I have Hell at Christmas show me how to do something once and that is all she wrote. Thanks for a good product and great service
Rance
3/23/2014
While moving my trailer the crank handle caught something on the ground and bent it in such a position that it no longer was operational. Thanks to Ms. Londyn R. who graciously helped me with my request and knew the exactly parts needed, I was able to install the replacement handle and put the trailer back in use.
Stuart
3/23/2014
Awesome service! My order was shipped less than an hour after I placed it.
Terry
3/23/2014
I love my experience with etrailer. Ive never had a hitch installed on a vehicle before, so I wasnt exactly sure what I needed. The website is set up very well and I was able toxins everything I was looking for, but also called customer service prior to placing the order just to make sure I was right in what I was choosing. Customer service was also outstanding, prompt, friendly and courteous! My hitch, bike rack and locking mechanism all arrived in a matter of days. Just had it installed on my new 2014 honda Accord v6 coupe and it looks great too! Thanks etrailer!
Charles
3/22/2014
GREAT SERVICE!! SPEEDY SHIPMENT UPGRADED WITHOUT ME ASKING Gotta luv etrailer.com!!!
Eugenia
3/22/2014
Great service, second trip purchasing a hitch from you. The videos make the purchase easy! Thanks!!
Joshua
3/22/2014
I am extremely impressed with trailer.com! Not only did I find the best dealwhich I verified by first finding my item in a local store and this price was lower, then, I was provided with an upgrade on shipping! I will be telling everyone. Thank you!
Joyce
3/22/2014
This was a very easy purchase. I ordered on a Wednesday evening and on That Friday afternoon it was here. It was an excellent price also had free shipping big plus and kept in the loop has soon as I placed the order and where it was in the shipping. One other big plus was the purchase was changed to a quicker shipping method and was done at no added cost. I will tell any one looking for something they sell to buy from them. Thanks to all in helping me get what I was looking for at a great price and shipping.
Kenneth
3/22/2014
I ordered shamrock hitch cover. Easy site to use. Good price. Fast processing and shipping. Item was good quality. E-trailer sent me updating emails about every step. Nice to deal with a company like this.
Mark
3/22/2014
I have purchased from E-Trailer several times.they have an easy to follow website so you get exactly the part you need. reasonable cost,fast shipping, quality items, and great customer service and notifications. A pleasure to do business with. I would definitely recommend E-Trailer to everyone!
Robert
3/22/2014
Easy to order fast.
Thomas
3/22/2014
Wow!! I desperately needed a part. I ordered the part at 7pm eat with a top priority and it arrives the next day before noon. That absolutely exceeded my expectations! thank you!
William
3/22/2014
Great experience
Bill
3/21/2014
The experience i had with ordering and the quickness in which my order arrived i was very impressed with. My parts were in great shape when i got them and i will definitely use e-trailer again when i need parts. Thank you
Bruce
3/21/2014
Base plate for the Geo Tracker arrived on time, bright. shiny, heavy duty, delivery great. I talked to several auto shops, est were $225 to $300 to install. Went with least est, also both were trusty and valid auto shops. Said and done price came to $170 for 2 hrs of work. I am very happy
David
3/21/2014
Great service.
Ed
3/21/2014
Service was incredibly fast! We ordered on a Wednesday and received the package here in northern WI on Friday afternoon! The Longview mirror extensions fit perfectly with no vibration at highway speeds.
James
3/21/2014
As I have not received the product yet, I can only tell you about my experience up until now. Which is great. I was very surprised that Tamara first contacted me. And the contacts that have followed, keeping me updated of my shippment. I would absouluty recommend this web site to many people!
Janice
3/21/2014
This site provides some very high quality parts and they have the fastest shipping times of any site I have used! Definitely order from here again and again.
Jeremy
3/21/2014
I was able to navigate through site and locate items needed, easy pricing is comparable to other outlets.
Jerry
3/21/2014
Excellent quality products! I expected the order to be shipped in a day or two, but I received an email saying it was shipped already! 6 hours later!
John
3/21/2014
Order a gooseneck hitch from you and was assisted by Marcia A . She made ordering very easy and was able to answer all my questions . I would strongly recommend your company to all my friends
Keith
3/21/2014
Etrailer has the best customer service Ive ever had dealing with online ordering.
Ken
3/21/2014
Customer service fantastic. Wow !!! amazing experience for me Business plan very effective.
Leo
3/21/2014
Great customer service, free shipping offer was for 5-7 day delivery. Without even asking etrailer contacted me and set up 3 day delivery. Easy to track as well. Roof rack arrived as advertised.
Mike
3/21/2014
Shopping was very convenient and very easy . Not much room for improvement .
Randy
3/21/2014
Probably the best experience I have had ordering on line. Delivery was fast and accurate, the website was ridiculously easy to navigate. Awesome job etrailer.com
Raymond
3/21/2014
I have been pleasantly surprized by the speedy service. The spare tire wheel mount for my boat trailer arrived evn faster than Id begun to think was normal for a e-tailer. Id shop here first the next opportunity, without hesitation.
Richard
3/21/2014
I am very impressed by the speed, completeness and the accuracy of my orders. I hate to follow-up on issues and I have none with this outfit. Very professional.
Robbin
3/21/2014
Top notch customer service.
Robert
3/21/2014
Amazing! The speed and exceptional skill with which Jan turned a problem into a success is just amazing. Your fast action in communicating the original order complication allowed me to reach out to your team for assistance. I was expecting to have to wait until next Monday or Tuesday for any word on what action I was facing. Jan just stepped in and was relentless in keeping the process alive and in good humor until she solved my problem. Excellent! Thanks!
William
3/21/2014
The right place to shop for replacement parts, that youve failed to find anywhere else. Good pricing, fast shipping. Highly recommended.
Anton
3/20/2014
Knowledgable staff and quick shipping!
Bernard
3/20/2014
Shipping was fast and customer service is great. If an item is out of stock, they call you and suggest something similar that is in stock, if you want it. Thanks.
Bernard
3/20/2014
Great Service. Upgraded shipping at no extra charge. Received product earlier than expected. I will use again.
Bradley
3/20/2014
I am very satisfied with etrailers service. Order was procesed promptly and recieved my order when they said I would Good Jov
Charles
3/20/2014
The service was helpful and did an awesome job thanks !! And the shipping was quick
Derek
3/20/2014
These people are unbelievably fast to accept an order, process, ship, etc. Went out of their way to ship my order earlier than expected! Hows that for service? Im very impressed, and thus a repeat customer. Thank you Etrailer.com.
Donald
3/20/2014
The experience was great as usual.
Doyle
3/20/2014
Excellent support, quick delivery, easy install.
Erik
3/20/2014
The staff at e-trailer really helped me out. My item was out of stock and they did not mine me telephoning them several times to answer other questions I had concern with. They did every effort to ship my item. Great company.
Everett A
3/20/2014
Amazing ! I only placed the order less than an hour and a half ago and now it has already shipped ! ? ! ? Amazing ! ! ! I have never experienced such speed and efficiency with an on-line order. To add to the experience, thank you for upgrading the shipping as well. I am shaking my head in disbelief, with a big smile, as I type this. If the items ordered are anything like this positive experience, I know we will be thrilled. Thank you!
Frank
3/20/2014
I had a very good experience with your company, your personnel were very helpful on keeping me advised of my order, Thank you very much. I only wish other companies could or would follow your lead.
Gary
3/20/2014
I am very happy with my purchase e trailer very good prices received in a timely manner thank you
Gordon
3/20/2014
great products excellent customer service they do what they say my bike rack arrived early and if the weather in newyork starts too cooperate I will be getting my knees in the breeze right after I fire up my Harley I would recommend etrailer too everyone great company great customer service thanks howard northrop
Howard
3/20/2014
This is the 2nd hitch from etrailer.com that I have bought! I am very pleased with the cust support and every thing was just as advertised. the only problem I had was that BOTH hitches came with slight bends in the mounting arms that required me to bend back to get proper hole alignment! Although this did not hurt anything other than crack some paint I wish the packing system was better to prevent this ! I have installed on a 2004 Toyota Camry and my brand new 2014 Toyota Sienna van.
Jim
3/20/2014
Very good
Keith
3/20/2014
I received my shipment in good condition. All the parts were included. When I called in, I spoke with Casey. She was very helpful. Since I was replacing and existing set of landing gear, the new landing gear had to match up to the existing brackets and space allowed for the jacks. I have a 2006 Thor Vortex Toy hauler. The space to work in is very limited, so I asked many questions. Some of my questions required her to contact the manufacturer, but she got the answers I requested. When I called back to place the order I spoke with Gina. She took my order and everything went off without a hitch. My order shipped the same day and for free. I think I got a good deal on the unit I purchased. Thanks again for your good work.
Michael
3/20/2014
Although the light-up trailer hitch cover was on back order, Tamara and Lynn kept me posted on the status of my order. Great job ladies!!!!! My order was shipped today and I hope to receive it soon.
Robert
3/20/2014
Fast Shipping. Great follow up via emails. Would recommend.
Rubicela
3/20/2014
I love eTrailer! Their customer support is fantastic. I had a question about the brake drums and they knew exactly how to answer my question.
Sarah
3/20/2014
shipping was great ordered on Monday got on Thursday the bunkend fan and light combo we ordered are awesome the fan works better than some of the bigger box fans will be using e trailer again
Tommy
3/20/2014
Very impressed with your service, quick shipment and ability to track orders. The instructions convinced me to order and install myself trailer hitch, Rola rack and luggage bag.
William
3/20/2014
Great selection of trailer parts with excellent customer service. Website was easy to navigate and the parts I needed were in stock!
Benny
3/19/2014
Repair kit arrived today, right on time. Everyone there has been just great. I had a lot of questions and they answered them all. Hope to have the kit installed next week, Ill send you pictures. Thanks, Chuck
Charles
3/19/2014
First time purchasing from etrailer. Great service and products.
Clifford
3/19/2014
A special thanks to Wayne H and Brenda S for their help.
Daniel
3/19/2014
I ordered a Tekonsha P-3 Proportional Trailer Brake Controller w/ 2013 F150 Wire Harness and a Set of K-Source Towing Mirror Extenders on Monday the 17th around 11am - Donnie Y, Upgraded my Shipping, so I got it today - Wed 3-19 around 1:30pm. Everything Arrived in Perfect Condition. Now I just need to do Install, When I dont have to Shovel any more **** Snow, Im in MN.
David
3/19/2014
Ordering was totally painless. eTrailer folks were a huge help, and I received the stabilizer in one day. I plan to install it this weekend.
David
3/19/2014
ONE DAY!! I cannot believe that the 80+ lb. 2.5 Curt hitch receiver I ordered yesterday was already delivered!! Amazing. It arrived in great condition and it looks like it is an exact match holes for my old factory installed 2 hitch receiver. I will definitely recommend your company.
Delos
3/19/2014
Shipment arrived to the middle of Ontario, Canada in only a week. Product is as advertised. you folks at etrailer.com are GOOD.... Its nice to feel that old-fashion customer service! Well be doing more business. Your emails prove you care about your customer. Great way to run a business!!!!
Eric
3/19/2014
I ordered a hitch, 7 to 4 adapter, and hitch cover on Monday and they were delivered Wednesday by noon. Excellent service. I will continue to use etrailer for future purchases.
Gary
3/19/2014
This is my second order from etrailer and I am very satisfied with both the product and the service. The price was unbeatable for the product was Dexter brand brake hubs.
H C
3/19/2014
I must say, I am impressed!!! I do quite a bit of shopping online and you never know what to expect. This is the first time I have purchased from Etrailer and it was a truly pleasant experience. From the detailed descriptions to the fast service and the helpful install videos, You guys had me covered from square one. Thank you so much for good quality service.
Jason
3/19/2014
Good service, good communication and quick shipping
John
3/19/2014
Excellent web site that made it easy to find correct trailer hitch fast confirmation of order fast delivery delivery box was jarred open on both ends from shipment with end of hitch hanging outside of box needs much better packing/wrapping materials since there was none at all now I will go out to my garage and see how easy it is to install this new trailer receiver hitch! Since everything so far has gone this easily, your customer service if needed must be really great, too!
Mark
3/19/2014
Best prices and even better service! I wouldnt think of going anywhere else.
Michael
3/19/2014
Very quick acknowledgement that my purchase is being processed and the parts are in stock.
Norm
3/19/2014
Again, a very nice experience dealing with etrailer! My dad has bought several hitches and wiring harnesses in the past few years and everything fit exactly as stated. The videos are a great help. Overall a pleasant experience with etrailer, thanks!
Norman
3/19/2014
Ordered and received confirmation at 2:17 PM Central. Received notice at 5:00 Central telling me it had shipped. Did on a Wednesday and will receive by Friday via UPS Ground. Excellent service unless Brown drops the ball.
Paul
3/19/2014
I ordered an adjustable ball hitch mount and adapter and with in hours I got an email saying that the items had shipped. Very good service so far. Thanks
Richard
3/19/2014
Amazingly fast response time!
Rick
3/19/2014
Very happy with my purchase!! Excellent price and fast shipping. Exactly what I was looking for!
Rodney
3/19/2014
Had exactly what I needed. Good price. Fast shipping. Good communication. Will definitely keep etrailer as one of my favorites!!!
Trent
3/19/2014
so far so good have to wait till mds comes
Versal
3/19/2014
Broke the tail light on my 91 Skeeter boat trailer and I figured that I wouldnt be able to find the replacement. To my surprise, I logged on to the ETrailer Site, found a picture with measurements of the exact same brand light! I ordered it online, they responded immediately, and kept updating me until it shipped the same afternoon! Great Service!!
Cecil
3/18/2014
Great videos makes me buy from etrailer.com. Thank you
Chris
3/18/2014
Impressed at how fast it shipped and thank you for upgrading the shipping time at no charge.
Chris
3/18/2014
Product that I needed was available. Price was very competitive. Ordering was very easy. I was under the Free Shipping requirement but the shipping cost was reasonable.
Gary
3/18/2014
Super fast shipping and great products I will be doing buisness with etrailer again!
Gregg
3/18/2014
My order was received promptly and most importantly it was right.
Joe
3/18/2014
Carla at eTrailer was a great help. She researched my questions and provided answers. She was able to accelerate delivery! The electric RV steps were the best price by $100. Fit perfectly onto my motorhome and work great. I will purchase from eTrailer again and recommend them to everyone.
John
3/18/2014
I really enjoy doing business with etrailer for several reasons. They are very prompt at reply with updates on orders, they ship orders in very timely manner and the ease of tracking orders once they ship. I highly recommend doing business with etrailer!!
Michael
3/18/2014
We found the best price for what we had been looking for. In fact the Blue Ox manufacturer recommended etrailer.com to us since we live in Georgia and they were very helpful and friendly. We will definitely be dealing with them in the future.
Sandra
3/18/2014
I placed my order on Saturday and had the part in hand on Monday! Couldnt ask for better service. Communication was great and it was easy to find the exact part that I was looking for. Ill be bookmarking this site for my future needs.
Scott
3/18/2014
I ordered the fifth wheeling wiring kit after receiving confirmation from the customer service department that the kit is compatible with my vehicle. After I order the kit, I receive an email within several hours stating that may purchase was ready to ship and that they were able to upgrade my shipping free of charge. It is nice to know that there are some businesses out there that still practice good customer service. I will definitely shop etrailer.com in the future.
Alan
3/17/2014
Very good experience in general. I have ordered a bike rack and cargo box. I am very impressed on speed of shipping and quality of product. I highly recommend Etrailer to potential customers. My Subaru Outback is all equipped for summer!
Charles
3/17/2014
You guys are AWSOME! Quick and easy ordering... fast shipping.
Christopher
3/17/2014
Great! That is the best word to describe the service received from juanita. Excellent team repepresentative. i will order from you again.
Curtis
3/17/2014
This was my first order with etrailer.com and what an awesome experience. Web site is easy to navigate and the order process was straight forward, I was made aware of each step of the process of my order which was shipped within a few hours of placing the order. Shipping cost was less than the estimate and was upgraded at no additional cost, THANK YOU etrailer.com.
David
3/17/2014
Service was great!
Doug
3/17/2014
Easy to order very friendly. Will be ordering from now on.
Harry
3/17/2014
I had a very nice experience on your web site and received my product timely and in good order. I have installed the brackets and they work well.
Hayden
3/17/2014
UNBELIEVABLE CUSTOMER EXPERIENCE!!! Thank you so much! Your customer service is out of this world! We were first drawn to your website because of the vast selection of videos giving a thorough review of the products you sell. Our first purchase from your website was a trailer hitch for our new car. We received an email within minutes letting us know where the hitch was going to be shipping from and when. We were able to track our package using your map, and got our package earlier than expected. After our great experience purchasing the hitch from your website, we ordered the bike rack weve been wanting as well. Within mere minutes, we received a phone call from a representative from etrailer, who noticed we just purchased a hitch, and wanted to let us know that if we were planning to use the bike rack with the hitch we just purchased, we should only carry two bikes! The personalized phone call was a welcomed surprise. We also received an email to let us know that you were able to expedite the shipping of our bike rack. We will continue to use etrailer.com, and will certainly pass along the word of your outstanding customer service! Again, thank you very much these were best online purchasing experiences weve ever had!
James
3/17/2014
The order was handled quickly and professionally by Marcia. This was my first experience with e trailer and I am very satisfied with the service.
Lloyd
3/17/2014
Great site! I do a lot of online shopping and it is rare to find a company that is as good as etrailer.com. They keep you in the loop about your order and make it seem like they actually care about their customers. I will absolutely recommend this site to my friends and family and will use them for any of my towing or trailer part needs in the future.
Michael
3/17/2014
once again katie d was very pleasant to speak with and she got me what i needed. thanks for the great costumer service!
Michael
3/17/2014
I keep Coming back due to the exceptional service and great Midwest sensibilities and attention to detail
Mike
3/17/2014
Installation kit for Tekonsha brake controller arrived - lightning fast. Good instructions on how to hook up - even sent a test probe to help look for the brake pedal switch wire that is normally cold. Everything needed to install the controller was there - very satisfactory order fulfillment.
Read
3/17/2014
The device was timely delivered and just what I expected it to be.
Robert
3/17/2014
I ordered tow mirrors for my truck and was not sure which ones to order,so I called for help and spoke to Londyn R who was extremely helpful and placed my order with her.I would definetly recommend your site to any one looking for parts.
Thomas
3/17/2014
Im a repeat customer. E Trailer has an extensive inventory, great products, great prices, quick delivery, and great customer service. Cant ask for more.
Wayne
3/17/2014
Great Service Zachary was very helpful and knows his products. Items shipped on 13th and arrived the 15th wasnt expecting it till the 20th
Weldon
3/17/2014
simple easy to install
William
3/17/2014
Seriously the best online company I have ever worked with and I high expectations when it comes service I am big on doing the right thing in spite of who benefits and common sense is the rule we live buy. I was contacted by three different people, by email and phone, all to insure success, instant credibility you guys are so good at what you do I was shocked you just dont get that kind of service anymore Marcia was perfect she even laughed at my Brad Pitt jokes all the best Christian
Christian
3/16/2014
Really impressed with the upgraded shipping at no charge and the great prices. The videos of product installation is also a great feature.
David
3/16/2014
Very knowelegable staff. I had some questions on compatibility and they answered all of them and even checked to make sure everything was in stock. As an added bonus, the order shipped out the next day ensuring I will have it in time for my trip next weekend! Highly recommended.
David
3/16/2014
first order so far everthing ok
Francis
3/16/2014
Seen Tow Trailer wire harnesses on two different web sites one had S&H included in its Price and one did not. The one that did was $24.95 the one that did not was $15.95 + $4.99 S&H total $20.94 The economy in the Boilermakers Ship Building trade is not being fruitful enough to me at 46 Yrs . But its what i do for work. Thinking i want to buy a 14 to 16 foot cargo trailer that has a rear ramp door and then if i travel to work i can put a couch in it and my Honda and find work in other Places where i can stay on a Pay roll. With this Electrical T connector harness i should be in business with being ready for hooking up to a Trailer and have lights that work.
Greg
3/16/2014
I received an unexpected and nice surprise when I was notified that you elected to send my cargo carrier by express delivery rather than the regular land delivery I specified at the time of my order. Ill have the carrier much sooner than I expected. Thank you!
Jim
3/16/2014
I purchased a complete Blue Ox tow bar, baseplate, Hopkins custom wiring harness and an InvisiBrake system for my 2003 Jeep Liberty Limited. The research on what I needed on Etrailer.com was fairly straight forward and easy. The cost was comparable if not better on all the products. The product was shipped free of charge and delivery was as advertised. I also worked with Londyn in customer service on an exchange and she was very helpful in getting it done. Now for the negative and this does not reflect directly on Etrailer although the Hopkins Custom Tail Light Harness was purchased through them. Etrailer was out of stock and had the harness direct shipped to me from Hopkins. I decided to run the wiring inside the Jeep. After an extensive installation and thankfully before I reassembled the complete interior, I tested the lights and they did not work correctly. The Tail Light circuit activated the right rear tail light and the left rear brake light. After an extensive period of retracing all my wiring I got to the factory wired module this should be a plug and play. I found the module was wired incorrectly at Hopkins, the white wire from the module connected to brown and the brown from the module connected to the white. After rewiring this correctly the system worked as advertised. I also had to purchase three expense Diodes because the Hopkins Harness although advertises as isolating the tow vehicle still had too much feedback for the InvisiBrake to operate properly. The Hopkins harness was a cost saving purchase that was a regret. I would suggest the more costly Custom Tail Light Harness matched to whatever supplemental braking system you purchase.
Joseph
3/16/2014
A pleasant first purchase. Staff were helpfull & knowledgeable
Norm
3/16/2014
Great service. The people I talked to at the call center was knowledgeable of the product and made sure I selected the proper equipment
Robert
3/16/2014
I do not have my order yet but I am sure I will have it by March 18. The person that took my order was a big help
Robert
3/16/2014
I ordered a hidden hitch from etrailer because of there competetive prices. I also received free standard shipping on any order over 99. Kevin at etrailers upgraded my shipping speed to expedited for free. Great customer servive and great prices these guys have a winning combination. Thanks
Scott
3/16/2014
Good service and fast shipping as always, keep it up. One of the best sites I do bussiness with.
Craig
3/15/2014
Thank you to the folks at etrailer! This company sets itself apart from others by providing products quickly, at a reasonable price and quick shipping. When I place my order I received an immediate email that my order had been received. Within minutes I received an email letting me know that my order was available in the distribution facility and would ship within the next 24-48 hours and tracking information would be provided. That evening I received an email letting me know that my order had shipped. A link was provided to track my package that included a map and detailed tracking information. I ordered trailer leveling scissor jacks, 3 each, and received them in 4 days. All 3 jacks were very well packaged in their original package packed inside a larger heavy/sturdy box. Kudos to the shipping department! I am a very satisfied customer and will shop etrailer first for my needs.
Curtis
3/15/2014
I found the trailer hitch for my 2009 Honda Civic here, it was shipped and arrived at my house a few days later but the hardware package had been opened and it was missing a bolt, flat washer and nut. I called and they sent out the missing hardware. It should arrive today...hopefully.
James
3/15/2014
I placed an order on Saturday morning and they shipped it out the same day. The customer service is top notch no I would definitely recommend etrailer.
Jason
3/15/2014
Great! What a simple, seamless process. I was very pleased with etrailers service and was amazed at how quickly my packaged arrived. Also, the electric winch that I purchase was considerable less expensive than at any other place.
Jeffrey
3/15/2014
The site is very easy to navigate and and had everything I was looking for. Confirmation was fast and the same day shipping will really help me out.
John
3/15/2014
Great website. Easy to find what I was looking for right away. Pictures showed that the connections would match right up. Prices were good too.
Loren
3/15/2014
Video reviews were very helpful. Customer service was really great. I ordered on a Sunday afternoon and within a few hours I was notified that my items were in stock and would ship as soon as possible.
Matthew
3/15/2014
just want to tell you what great service i received from you folks. ordered a hitch ball on 3/12 and received it on 3/15.
Pete
3/15/2014
etrailer.com has very good products and the on-line videos about their products are very helpful. They are excellent communicators and let you know when your order has shipped. I highly recommend them.
Peter
3/15/2014
Ordered Wed 3/12 received late 3/14excellent Installed in 15 minutes, works like a charm, no problems, I am sooooo happy. Thanks for your speedy delivery and a great product.
Rebecca
3/15/2014
Great place to buy from. Customer service is exceptional, they are very helpful.
Vasilios
3/15/2014
i received my delivery today i want to thank you for a fast delivery of my 4-trailer tires i will alway order from you and tell my friends thank you again
William
3/15/2014
fantastic got the order in a Day and a half will order again
Daniel
3/14/2014
Shipped fast. Good customer service
David
3/14/2014
9 yr old utility trailer. Frost heaves. Broken leaf spring. Manufacturer bankrupt, OEM parts no longer available. Etrailer.com to the rescue. At first I was overwhelmed by how many different parts were available, but after measuring numerous times I found an exact match for my springs. Ordered new springs and hardware, as well as light replacements and a new jack with a wheel. Everything looks to be quality stock. Customer service was polite and professional when I called, and both my orders had shipping expedited at no extra cost. Etrailer.com has been a pleasure to do business with. Look no further.
Douglas
3/14/2014
Just ordered my third vehicle set-up from eTrailer. I have been using them exclusively for my towing / trailer needs. I like the fact that the product ion is great, informative reviews by other customers, great prices and the DIY youtube instructions are always perfect. I will be doing my 1st brake controller job and have the confidence that it will go without a hitch. Thank you eTrailer!
Ed
3/14/2014
Excellent service, very easy to navigate thru the pages and Get more than what Im asking for.
Efrain
3/14/2014
the rims I bought with shipping were the best deal I found for the price also the rims are made in the usa which is great and very hard to find they ship very fast and are packed very well
Jim
3/14/2014
Outstanding Service, Thank you very much
John
3/14/2014
Super fast delivery time.
John
3/14/2014
Very happy with the quick service and return notifications on the order status. The Town of Boothbay Harbor will definently be doing business with your company from now on. Thank you again
Joseph
3/14/2014
Simply cannot say enough GOOD things about etrailer.com. The sales rep that I spoke with couldnt possibly have been any nicer or more helpful. I had originally ordered my trailer hitch from another online company, after waiting 2 1/2 weeks, and getting nothing but shipping delay notices, I cancelled that order and called etrailer to see if they had my part in stock. Not only was it in stock, I had it in my hands in ONLY TWO DAYS!!!! AWESOME online company, would definitely recommend them! Thanks etrailer.com!
Lawanna
3/14/2014
Knowledgeable, Helpful, Courteous, Fast, Great Communication, Items in stock. Good prices, Nice helpful instructions and on-line videos, easy check-out. Great overall experience. Thanks to all
Michael
3/14/2014
I will surely come back again!! You guys are brilliant!! Thank you
Mustapha
3/14/2014
First time customer. To start with I found your site one of the best I have accessed. The facts are very specific and the videos cleared up any questions as to how to measure the replacement parts. In addition your customer service rep. was the best. Very knowledgeable and patient with my questions. Thanks for the great service
Peter
3/14/2014
UNBELIEVABLE service! I appreciated the emails telling me exactly what was going on with my package and the fact that I was given the actual NAME of a person at e.trailer with whom I was dealing so if I had an issue, I knew whom to call! Unheard of in today's business!! I was initially told my package would be shipped in 5-7 days, and then received an email saying they were able to get it in the mail SOONER and I would receive it in 3-5 days!!! I have never received an email that said that before. VERY IMPRESSED! Will definitely be contacting e.trailer for ALL of my trailer needs in the future!
Peter
3/14/2014
Great!! I asked for 5 to 7 day shipping and you upgraded it to 3 to 5 what service.
Ralph
3/14/2014
Wow! Just placed my order yesterday and the a second order even later that same evening. Both items arrived less than 24 hrs. later with no shipping charged at all! Im quite impressed with the speedy friendly service. Ill certainly tell my friends about this source for their trailer needs. Cant wait for my husband to get home to install the hitch on our new vehicle and then put the new Saris bike rack on to head out to the Katy Trail for a bike ride.
Susan
3/14/2014
As a general rule I dont leave feedback for online purchases other than ebay where it is almost cult like mandatory, only because Im not a online person. However, etrailer.com has become an exception to that rule. WOW! Thats the best way to describe dealing with them. Ive ordered twice and both times they are lightning fast with shipping my order AND with sending emails with all the details. Suffice it to say they are now one of my default locations for online shopping. Ive already shared my experience with several family members who own trailers and travel trailers. Im sure they will be checking out etrailer.com. Thanks very much!
Alan
3/13/2014
I had ordered a new 5th wheel hitch which was delivered, then found out the new trailers GVW exceeded the hitch GVW. eTrailer worked with me to return at a cost, not unexpected the 16K hitch and ship out the 20K hitch making sure all the components necessary were addressed. I found eTrailers personal were knowledgeable of the products and when a question need answering had the resources to resolve the question in a very timely manner. The people I had the opportunity to interact with were very professional. My overall experience was excellent.
Bob
3/13/2014
I think this is a great outfit to deal with.
Danny
3/13/2014
Fantastic! very impressed with you and the product!
Guy
3/13/2014
This was a great online shopping experience, great advice, detailed information, good prices and an easy to use ordering system with a very response organization that has my goods on route to me faster than expected. I would highly recommend trailer.
Ian
3/13/2014
This is my second time ordering from etrailer. So far, it has been a great experience! My first order was easily placed and the shipment was received in good shape in a timely manner and was of good quality. Shopping etrailer is very convenient for me as it would cost more for me to drive round trip to the nearest trailer dealership then what it cost for shipping and handling.
James
3/13/2014
I called and was greeted by your employee Rose. She was great, answered every question I asked, took my order and gave me her phone ext. if I needed to call back for anything. I had told her I was asking about shipping time cause I need the hitch no latter then Wednesday of next week. She told me it would ship out in 24 to 48 hours and arrive by then. About an hour later I got a email from Rose saying my order had shipped. Thanks Rose for getting my order shipped so fast.
Jeff
3/13/2014
This order couldnt have gotten any easier or shipped any faster unless they had a crystal ball and a DeLorean time machine! Wow...superb service!
Kimberly
3/13/2014
I received the hitch today. Unbelievable to get in two days, Thank You.
Larry
3/13/2014
Great experience. Easy to use web site and by limiting choices to my vehicle made it extremely easy to find exactly what I was looking for. Online instructions an added bonus as I could see how easy the installation would be before ordering.
Leonard
3/13/2014
My shipment arrived today in good shape. It just took a long time to get here
Linda
3/13/2014
etrailer offers great products for cargo trailers at great prices. the ordering process was easy and fast. Theres no need to go anywhere else. Ive ordered E-Track parts for two cargo trailers. These are high quality parts that you will no be disappointed with.
Mark
3/13/2014
Very Pleased With eTraileR. Your Customer Service Is FANTASTIC. THANK YOU !!
Mike
3/13/2014
Good service
Nathan
3/13/2014
Great Service. Kimberly was terrific. Friendly, helpful, and timely.
Rick
3/13/2014
Well i think that e-trailer ROCKS....great customer service and superior products....I am very happy with not only the purchase but that Amy actually was kind enough to call me ,explain a issue, that it got resolved quickly and effectively and bottom line , my product will arrive as expected.....Any other company would not have even bother to advise me of this...I KNOW...ITS HAPPEN...but as mentioned, with Amy....every worked out PERFECTLY....GREAT JOB AMY!!!
Sam
3/13/2014
I received my order quickly by being upgraded to priority shipment free of charge. Thank You!
Susan
3/13/2014
I recently purchased 4 Karrier St205/75r15 Radial Tires from etrailer and it was a VERY good experiance. I received my order in 6 days! well packed and exactly as ordered. The website was easy to use and I received email updates. I give this company five stars and will certainly use them again.
Susan
3/13/2014
The communications was great and havent used the product in towing but placed them on to verify the fit. A little difficult to make the clip connection, but better tight than loose. Thanks
Terry
3/13/2014
I have made several purchases from etrailer over the past several years. I have found them to be the premier company in their field. Their customer service is exceptional. Products are high quality and reasonably priced. Delivery service is second to none.
Thomas
3/13/2014
Your website is very informative and easy to order from. You have all information available for a person like myself to gain knowledge of what I need and how to install it. Keep up the good work!!!!
Thomas
3/13/2014
etrailer answered all my questions and later I placed my order on their web site. It was very fast and easy to order. I ordered expecting it to take a week or so to receive my order but was surprised when they sent me an email saying that they had upgraded my shipping at no charge to be delivered in 3 to 5 days. All in all a very pleasurable shopping experience.
William
3/13/2014
Excellent service. Received my order in 2 days. Good instructions made installation easy.
William
3/13/2014
Great Job…
William
3/13/2014
After discovering that the item I order was no longer available from vendor, etrailer contacted me and reconfigured my order so I could get it in two days. Though my new order fell below threshold for free shipping, they shipped for free anyway. Fast effective customer service and easy purchase.
Allen
3/12/2014
Site was easy to navigate, picked the appropriate tow hitch, shipped the same day and got upgraded to 3-5 day shipping at no cost over the standard 5-7. Sounds like a winning formula.
Angel
3/12/2014
I was very happy with the assistance I got on my order, even though it was a small order. She took the time to make sure that what I ordered was what I needed.
Chuck
3/12/2014
The hitch is heavy-duty for sure! Ordered monday night and it was here wensday. The locking pin is much thiscker abd stronger than the video makes it looks so thats good. Havent put it in yet but im sure it will go smoothly. Liked the fast shipping. Free shipping and also that everything is here. Comes in 2 seprate boxes
Clifford
3/12/2014
Best experience in customer relations I have ever had. Every one worked really hard to meet my deadline for getting both the tow bar and base plate to me on my set date. 10 out of 10 stars on this one
David
3/12/2014
Best service I have seen in long time Ricky was great taking care of me thanks so much
David
3/12/2014
Excellent customer service-so very helpful.
Deanna
3/12/2014
Prompt and very Professional. The best of the Trailer/RV vendors.
Donald
3/12/2014
Great service, prompt delivery, and right part. Thanks.
Francisco
3/12/2014
Fast shipping, good customer service
James
3/12/2014
Great company to deal with. They kept in-touch with me about my order the whole time. Couldnt ask for anything better. Thank you Steven C. great job
Jeff
3/12/2014
You guys have been great... everything Ive ordered from you has come on time. I always start with you guys whenever I need trailer stuff.
Jeff
3/12/2014
was very pleased with speed of shipments - arrived earlier than expected and in good condition. Very pleased with product also. Was just as described in online catalog. will shop here again.
Jim
3/12/2014
Ordered a trailer jack and removable caster on a Friday with standarded 5 - 7 day shipping. etrailer upgraded me to 3 - 5 day express at no-extra cost and I recieved my parts on Tuesday. Great job etrailer!
Keith
3/12/2014
Top notch. From placing the order to the time I received my parts. Other websites should take note of how yall handle ordering. Thank you!
Ken
3/12/2014
Very helpful, Easy to do business with. Would recommend to friends. thanks Zach !!!
Leonard
3/12/2014
Great website and great service! Simple and quick.
Lorraine
3/12/2014
The site was easy to use. The part was received before the estimated date of delivery. Excellent all the way!
Melvin
3/12/2014
Good prices. Very fast delivery.
Michael
3/12/2014
Great!!!!. I only live about 40-50 miles from etrailers location so I expected quick service but they even surprised me- I received my shipment less than 24 hours after I placed my order. Ill sure try to place orders with etrailer in the future.
Mike
3/12/2014
Parts have great pricing and so far have always received them quickly.
Norm
3/12/2014
Well, I just order my front hitch for my jeep. I like all the information etrailer is giving me to keep up with my order. My sales person Cathy was so nice and had ALL the information on my item. Now wait to see on the shipping.
Oscar
3/12/2014
Nicky was great to work with. She was quick got the order shipped in a couple of hours. I couldnt ask for more.
Randy
3/12/2014
The chrome anchor points I received look great and were easy to install. Thank you for this product . PS. How do I find your vehicle photos?
Richard
3/12/2014
The anti-rattle lock system is absolutely the best you will not be disappointed.
Robert
3/12/2014
unbelievable service , great product
Scott
3/12/2014
Im amazed! I dont think I will ever deal with anyone else after the way you have treated my order. If I need any of the products you sell I will come to you first. You have processed and shipped in a few hours, your price is better than anyone else, and you upgraded my already free shipping. My compliments to everyone involved. Thank you, Jay
Solaris
3/12/2014
i got my order in 2 days, that is 5 days faster then i thought i would get it. I had a couple of questions , so I placed a phone order. I forgot the girls name, she was very plesent, if I ever need another trailer module, etrailer.com is the only way to go.
Stanley
3/12/2014
Great to find good quality TruXedo replacement items. Shipped fast and received on time.
Timothy
3/12/2014
Very fair pricing, and extremely fast shipping. That is the reason I came back to etrailer. You guys do it RIGHT!!!!!! Thanks Bill
William
3/12/2014
Very good service with great price.
William E
3/12/2014
etrailer.com service far exceeded my expectations. I placed my order with standard shipping 5-7 days and they upgraded it to express 3-5 days at no additional cost. The hitch actually showed up on my porch the day after I ordered it. All items were there and packed well.
Adam
3/11/2014
very good service nice friendly staff would recommend.
David
3/11/2014
Easy to use site, good quality products, accurate order fulfillment and fast turn around on orders. This is exactly what online ordering is about ... A+
Dennis
3/11/2014
I think e trailer has been very helpful in answer all my questions. Also they have give some great suggestions on things I could use.
Donald
3/11/2014
I ordered new carpet for my trailer bunks. Great product, great response. I have 4 bunks and after ordering the carpet for the first two bunk, I ordered again for the other two bunks. Ordered one day and was shipped the next day. Great service.
Ernest
3/11/2014
Fantastic service. 2 hours after I placed my order I received an email telling me my order was shipped. I received my order in 3 days. Cant do better then that.
James
3/11/2014
So far, I am very impressed. A friend recommended you and sent me the link. Site is very easy to navigate thru. Easy to order what I needed. I really liked the install videos. The balance of being impressed will come after I get the parts and install it.
John
3/11/2014
So far, so good
Knut
3/11/2014
Great so far
Larry
3/11/2014
Wow, I ordered a Master Lock 4843DAT backup camera at 4:00 pm on Monday the 10th of March 2014, & recd product at 10:00 am on Tuesday the 11th. Talk about on time shipping. Have not had an opportunity to install but am looking forward to using it the next time I back up my truck. I will use it primarily for hooking up to my travel trailer & backing into camping spots but will keep it in place in the hitch receiver when I am not using the trailer. Again. WOW.
Larry
3/11/2014
I very pleased with the service, price and website was very easy to use
Mike
3/11/2014
This is so far the best customer service and response to an order that I have yet to come across in all my years of internet ordering. Prompt response and reply to emails and speedy delivery. I have yet to actually see the product but have no doubt it will be delivered defect free.
Randy
3/11/2014
I was pleasantly surprised to find out that I could return the unit which I had trouble installing. Titus was extremely helpful and sincerely tried to get me the correct wiring harness for my application and to tell me exactly what to do to assure that I received credit for the the previous one. IMPRESSED!!
Reginald
3/11/2014
I bought the Tekonsha Primos IQ brake controller for my 2003 Chevy Silverado 4X4. Quick responses and all my questions were answered perfectly. Also got free shipping with my order. Ill definitely do service here again.
Steven
3/11/2014
The 7-pin connector fit the vehicle wire-harness and was easy to install. It did replace the factory part. The part was received before the estimated date of delivery. I will order more parts from this site.
Thomas
3/11/2014
Good customer service and selection
Alan G
3/10/2014
Everything went Great !!! Fast service and FANTASTIC customer service
Gary
3/10/2014
Excellent service would use them again and would recommend them to anybody..
Gary
3/10/2014
GOOD JOB etrailer!!!! First class customer support.
James
3/10/2014
The shipping was really fast only 1 week to Canada...impressive. I put the on the truck and suprised with the fit. I bought mirrors for my 02 Dakota back in 02 and they were in no way as good as these. Very happy with purchase and have already told a friend of mine wher to shop .Thank so much .
Ken
3/10/2014
I would buy from them again!
Melvin K
3/10/2014
Excellance all the way!!!
Michael
3/10/2014
Outstanding customer service! Multiple businesses in the world should follow your service! Very much appreciated!
Richard
3/10/2014
I was very impressed how sincere both of the people who talked to me on the phone was , especially when the order was not that big. They called back as promised, and will look forward to doing business again.
Robert
3/10/2014
So far excellent. Am anxious to see the quality of product and time in shipping. Tom. Update 3/12/14: All services excellent..package arrived quickly. Have not seen or installed the product yet, but so far very impressed
Thomas
3/10/2014
best place for trailer/towing needs
Brian
3/9/2014
this has been a wonderful online shopping experience. I was able to check out many sites selling 4 bike racks for use with trailer hitches. Consistently etrailer had the most extensive line of products and the prices were less than others. After placing my order, I was contacted immediately about my order shipping. And this was on a Sunday. I give a both thumbs up to trailer.com
Charles
3/9/2014
You have a great team and provided excellent service! I needed repair parts for my Blue Ox tow bar and two days after I ordered it, I had them received. Appreciated daily communications from your team on status and tracking info. You guys are great! Thanks and well be back whenever we need parts for our rig.
Curv
3/9/2014
I am amazed and pleasantly surprised I placed my order what I thought was rather late on Friday afternoon and the package arrived 10am Saturday morning you have a new loyal customer and the tail light hook up went in as easy as the video you have on your website said you should give lessons to the rest of the online shopping industry
Ed
3/9/2014
thank you for your upgrade on the shipping, i will be looking for my order to arive and i will be more than glad to tell my family and friends about etrailer.com and be sure to mention Luke S, thanks will keep you on file.
Enrique
3/9/2014
great product just have a little patience when installing the hitch takes a lot longer than the suggested 30 minutes and be ready to do a little splicing when hooking up the wiring for the lights. Took about an hour to do the lights. The manufactures idea of fishing the connectors threw the hole where the taillights connect has to be a desk jockeys idea, they did not fit threw the hole so had to do a little splicing. Still a good product once installed and E-trailer is awesome. Found a cheaper price and they met that price. THANKS E-TRAILER look forward to doing business with you again.
Jack
3/9/2014
This is a great company to do business with. They, offer, a wide ion of products, reasonable pricing, super fast fast shipping and an excellent customer service.
John
3/9/2014
Friendly and Excellent service! Best pricing around and order processes and shipped within minutes even on a Saturday. Thanks!
Kevin
3/9/2014
Super quick shipping and great communication.
Kevin
3/9/2014
Etrailer did an excellent job with keeping their customers informed. First time conducting business with them an am quite pleased with customer care. Online website offered an interactive experience that allowed me to see how some products functioned. Keep it up Etrailer:-
Phonphet
3/9/2014
Have been buying from etrailer for a couple years now. From a couple of replacement lights to complete fifth wheel setups. Regardless of amount spent they have always provided the utmost in service.
Steven
3/9/2014
I want to say thank you right away for upgrading the shipping to 3 to 5 days it was here in 2 days! Awsome. I feel the price is very reasonable but have not used them yet.I will let you no when I do. thanks again
Tim
3/9/2014
I would refer friends to etrailer.com for sure. The order was processed, shipped, and delivered very quickly. The professional packaging done in the shipping department was evident. I was also notified about the shipment via email very quickly. Im very satisfied. I did have a bit of damage on my rack. It appears it happened at the manufacture, not from shipping. Its not really an issue as you cant see it when its mounted on the vehicle. Awesome website also. I rate this in the top three retail sites Ive used. The videos, reviews and multiple pics makes it a very top end site.
Trail
3/9/2014
Fast service, 2 days, Great.
Andre
3/8/2014
Frank W responded and shipped my order within minutes and got it expressed! Great service.
Bob
3/8/2014
THE YOUNG LADY THAT WORKED WITH ME WAS VERY PATIENT AND HELPFUL
Dan
3/8/2014
Quick great wonderful service and fast shipping thank you!
James
3/8/2014
Excellent
Jeff
3/8/2014
This was my first time shopping with e-trailer and things have gone very smooth so far. They had my item in stock and the order was shipped very quickly. Hopefully my item will be in great condition when it arrives and will be complete.
John
3/8/2014
The order was processed quickly and seemed to be shipped ASAP. I HAVE NOT RECEIVED ANY PRODUCTS AS OF YET. WILL RESPOND AGAIN AFTER DELIVERY. Received shipping and tracking info very quickly after placing order.
Lance
3/8/2014
everything went good ! got a new lock w/ no cost to me . thanks so much. really do appreciate that and etrailer . no improvement necessary! great job!
Mary
3/8/2014
I found the website easy to navigate. My order was process and shipped very quick. I received my boxes and found it packed well. Overall very happy with the experience.
Paul
3/8/2014
GREAT!! Site is easy to maneuver around. Shipping same day was great.
Schelly
3/8/2014
I ordered the extended mirrors that fit on the side mirrors on my truck and they were easy to install and fit tight.I also purchased a hitch lock that would seem to be very difficult for someone to take off to steal trailer.As for the service and shipping i would recommend anyone to buy from E-Trailer as everything went great.
Steven
3/8/2014
Awesome people to work with very intelligent very quick service very quick response will work with them a lot.
Tom
3/8/2014
Web site is easy to navigate, products are well displayed, and descriptions are clear and to the point. The best part is the prices are as much as 35 to 40 lower than some of the competition and you have it in stock. on top of that you get it sooner than expected Good job!
Donald
3/7/2014
I appreciate the service everyone connected with this order gave. Patrick B. let me know my original email was received and would be answered as soon as possible. Adam R. answered my question about the battery trays to include a short video clip he made and then added pictures of the trays to include actually adding the dimensions I asked about. After ordering the trays, George J. emailed me about my order being processed. Suzanne T. then emailed me about the delay due to a computer inventory mistake. Jacqueline C. emailed me when it shipped and followed up with a phone call to ensure I received it. All in all, it is really great to find customer service like this, these days, especially considering my order was only 2 battery trays. As I told Jacqueline, the shop I work at has ordered several items from you and everything has gone great. I need to add brakes to my Aluma ATV trailer and a brake controller to my RV and Kia Sorento. When the time comes, I will definitely order from your company. Thanks again to everyone for such great service.
Gary
3/7/2014
It was an easy install, It only took me 25 min. too complete installation. Everything was lined up angles are perfect. No drilling required, and the price was cheaper then the Hitch my brother installed on his pacifica, He had too drill holes thru frame, and took him 4 hours to get the installation complete . He wishes he had bought your product. Great Job Etrailer I will recommend your products to all my friends.
Glenn
3/7/2014
The communication was excellent from point of order to shipment. Even offered to ship stocked parts first. Nice to have communication.
James
3/7/2014
quality merchandise, fast shipping. will look here first for my towing needs.
John
3/7/2014
the sales person was experenced and well informed. very easy to talk to.
Joseph
3/7/2014
I am a very satisfied customer. and to make it even better my order was delivered early. Thank You
Lew
3/7/2014
Excellent service, fast shipment, you’re not left in the dark wondering what’s going on, quick email verifications and updates at each step along the way. I have ordered twice and happy both times.
Mark
3/7/2014
Fast shipping. said 4-6weeks and got it in 3 days. Excellent will buy from them again
Michelle
3/7/2014
I was really, really surprised as to how quickly a response I received and that you moved the shipping and arrival date to a quicker time frame, without my having to pay extra for that. I am more than happy and definitely pass on the GOOD word to friends, etc. Thanks again.
Thomas
3/7/2014
Ordered Trailer Hitch from eTrailer on Wednesday morning, it was delivered on Friday at noon. no charge for shipping Arrived in good shape, packaged well with all of the required mounting hardware. Emails providing an update on the status of my order started arriving in my inbox shortly after order was received, it shipped the same day it was ordered and I could track its progress on a map. Big Thank You to the folks in eTrailer customer service and shipping Dept. Nice Job!
Tom
3/7/2014
very helpful about item I bought
Willard
3/7/2014
Great experience ordering over the phone! Had to call because I just didnt know enough about what I needed to be able to order online. Spoke with Dana and she was extremely helpful and knowledgeable. She spent all the time needed to come up with the correct weight distribution system for my application and some other parts that needed researching. I am making etrailer my one-stop shop because they seem to have everything related to trailers and towing and I havent seen lower prices anywhere!
William
3/7/2014
Great customer service in a time that is hard to come by! Super fast shipping!!! I had my products in one Day!
Brian
3/6/2014
Great service shipped fast.
Dale
3/6/2014
First time I have ordered from etrailer.com and the experience was a good one. Easy to use web site. Found what I needed. Placed my order and with in the same day my order was recieved, confirmed and shipped. All I can say was good job team members at etrailer. Appreciate the good service I received. Will order again.
Darwin
3/6/2014
GREAT SERVICE! PARTS IN STOCK AND READY TO GO!
David
3/6/2014
Ordering was a easy. The handling of shipping was exceptional. Items arrived much faster than anticipated. I plan on ordering again….in fact, right now.
James
3/6/2014
Ricky a good guy.
James
3/6/2014
As usual, etrailer exceeds my expectations. Fast and courteous service is their hallmark. Great job!!!
Jamie
3/6/2014
I love this site... Parts are easy to find and order. The shipping is the fastest ever. Great prices, good quality products...Great communication via email. A+, Uno, #1
Jeffrey
3/6/2014
I think that Ricky is as good of a customer service rep as I have worked with. He was knowledgeable enough and helpful enough to satisfactorily answer all of my questions and assure me this product will work for me.
John
3/6/2014
ordered triple chains for a dodge 3500 duel wheel truck,only received one bag of chains,called and talked to Nic M. and he checked into the problem ,figured out what happened ,fixed it and called me back with the results ,very pleased with customer service,,john
John
3/6/2014
I ordered my trailer hitch on Monday and I have it in my garage on Thursday. I thought I would have waited at least 7-10 days to get it. You guys are the best. Thank you for the great service and pricing.
Joseph
3/6/2014
I found the trailer accessories I wanted at the best prices at etrailers.com. The entire site was easy to navigate and find what I was looking for. Even better I received expedited shipping for free. Ill definitely shop etrailers.com again!!
Mike
3/6/2014
good prices fast shipping ill be shopping here again thank you
Oscar
3/6/2014
Great customer service and quick shipping!!!
Perey
3/6/2014
Great selection Quality goods. Good prices. Fast shipping. What more could you ask for!
Rod
3/6/2014
That was very nice to up grade the shipping at no cost to me. Thank you very much. P.S. I will be buy more parts in the future. Thanks again
Serena
3/6/2014
I have been buying my trailer repair parts from E trailer for many years and always am impressed with the fast service and quality of the products I buy. I continually recommend e trailer to my friends.
Stephen
3/6/2014
Very competent, knowledgeable, friendly and helpful! I am involved in the automotive profession, so I have the advantage of buying other towing products locally at a little better pricing, but etrailer.com is a great source of many, many quality products, and for a vast majority of those seeking these items, a very fine source!
Stephen
3/6/2014
I ordered a trailer hitch from etrailer.com. Not only was their price for the hitch the lowest online, but they also had free shipping with no hidden costs. Furthermore, the day I ordered it, I received an email from them saying that it has been shipped and they sped up the shipping at no extra charge to me. The tracking number they gave me shows it should be at my front door in four days and I just ordered it two hours ago. I am very pleased with their communication and customer service. I would highly recommend etrailer.com.
Vincent
3/6/2014
Excellent and FAST service!! Shipped the same day I placed the order with fast delivery, I could not be happier. The trailer jack was received at my door sooner than I expected. Good communication about the order, very professional. I recommend etrailer.com without reservation
William
3/6/2014
This place has the best customer service I have seen in a long time. My part was back ordered and they let me know in a matter of minutes and let me know of other options for my truck and when my order shipped.
Adam
3/5/2014
Great service! I ordered a Reece hitch and ed 5 - 7 day delivery and etrailer changed it to 3-5 for no extra charge. I received it in 2 days! I will use etrailer again when I need something for my trailer.
Alan
3/5/2014
First time buying from them and not the last time, service is 100 good and very quick to!!
Andre
3/5/2014
Right price and easy to install. Shipping was fast. I will definitely shop here again.
Andrew
3/5/2014
Etrailer rocks! They provide up to date emails and call if needed! Great follow up on questions I had via email too. Could not have asked for better customer service. They have a well run machine right there! Thanks Etrailer!!
Angela
3/5/2014
these folks know their stuff ,so you get the right stuff quickly. I will be back for sure.
Bill
3/5/2014
Great Job in getting the order on its way..... I look forward to receiving it .... You Christy were great in taking the order and in getting it on its way... very responsive in meeting my very tight schedule. As Arnold S. says, Ill be back…
David
3/5/2014
Very professional. Quick response to my order. Upgraded my shipping at know cost. Prices are great. Plus no sales tax !! Love it Will differently use etrailer.com again
Diane
3/5/2014
Have done business with etrailer for several years and each time with complete satisfaction. Orders are received promptly and as advertised. On those occasions where I have dealt with customer service I have received outstanding service. Wish more companies were the same as etrailer
Donald
3/5/2014
It was just a shade difficult to find my item on the website but you had it unlike some of the others. After that every thing was smooth as silk especially with PayPal and free shipping. On the whole very ecstatic.
George
3/5/2014
Great !!!!!!!!!!!!!! Service
Hal
3/5/2014
The whole experience was better than I expected, I called for help and got good information from Susanne and now my order has already shipped and I was given an updated delivery date, 3-5 days instead of 5-7. Thanks all!
James
3/5/2014
Very nice web site, easy to navigate around
James
3/5/2014
This is my second purchase. E-trailer has the best prices I could find. Excellent customer service! I needed my shipment ASAP so customer service immediately verified it was in stock. He then checked the UPS schedule for shipping times and had my item shipped within hours. All this and FREE shipping!
Janelle
3/5/2014
what a fantastic experience! the woman I spoke with was very nice and helped me get the trailer hitch I needed quickly. I would highly recommend etrailer.com to anyone. thank you so much etrailer.com for helping an up and coming band hit the road!
Joe
3/5/2014
Very helpful and fast order processing and shipping.
Ken
3/5/2014
Your site is simple and efficient, just perfect.
Rene
3/5/2014
Steps would not fit my fifth wheel and I sent it back for a refund.Matt was great and I order one that would fit.Great company too do business with.
Roger
3/5/2014
Great service and fast shipping!!!!
William
3/5/2014
Great service and fast shipping. I have used trailer several times recently, and they never disappoint. Great products and reviews are very helpful.
William
3/5/2014
Very Happy with purchase. i ordered a hitch, wiring kit and a couple other things on a Tuesday night and it was at my house on Thursday morning. Had Free shipping on it and was emailed next day saying they where able to upgrade shipping at no cost to me. Everything arrived in good condition and it was all there. And very happy with customer service, i had some questions and they responded very fast and answered all my questions.
Aaron
3/4/2014
Everything shipped quickly, was in excellent condition, and installed nicely. Good job, thanks.
Anthony
3/4/2014
It was easy to get the information that I needed about the part tha I was looking for. The order was ordered on 3/2 & I was notified on 3/3 that the order was shipped out that day. We are looking forward to getting the part & seeing if it wil work on our camper rear bumper. The customer service person was very helpful & pleasent to talk to & get the information that we needed.
Brenda
3/4/2014
The items arrived as promised in good shape. I will be installing them soon.
Daniel
3/4/2014
Very pleased with the competitive pricing at etrailer. This sellers unsolicited communications with me regarding my purchase and the shipping of the product and the concern with my satisfaction made me a sure return customer. Truly a refreshing buying experience.
Donna
3/4/2014
I enjoyed searching e trailers site. The price was fair compared to amazon and others I compared it to. The sites purchase system was easy to use. The e mail sales response was prompt and gracious. Thanks.
Ernest
3/4/2014
Ive checked this site for info many times. I finally ordered from them and it was a great experience. Within minutes of placing my order I received an email stating that my order was received, then shortly after another saying that the order was being filled, and later one saying it was shipped all the same day. The item was of great quality and received well packaged. I will use them again.
Jamie
3/4/2014
Easy to place an order prices good.
Marie
3/4/2014
I would just like to say thank you so much for the prompt attention and detail you gave to me with my order. I don't think I have ever had a better online experience with a company! Thanks again. The new hitch arrived and has been installed already! Thanks again so much!!!
Michael
3/4/2014
The web site was very easy to navigate and the comparison feature was awesome. Very quick communication after sale and very quick shipping notice. Thank you great experience!
Micheal
3/4/2014
Very fast service and shipping!
Mike
3/4/2014
Great web site,Easy and very nice with the install video, It helped me make up my mind that i could do it myself. And great prices.
Nicholas
3/4/2014
Great customer service! Forgot an item and called them and they saved around $30 in shipping.
Paul
3/4/2014
Im kind of dumbfounded at the good service Im getting from E-Trailer. Ordered a couple of wheels I needed while home at lunch. Came home to confirmation emails, and a shipping email saying that my shipping,which was free to start with, was being upgraded free of charge! Refreshing to run into a company concerned about customer service! Ill be back and soon.
Phillip
3/4/2014
I was extremely pleased with the service I received today from etrailer. Your customer service representative Cole J. answered my question so I immediately placed an order by phone. Again, very satisfied with Cole, she has excellent communication skills and product knowledge. Thank you!
Robert
3/4/2014
Great service and great product. Lexus called on a Sunday to inform me of a delay in the product I wanted. She then sent me products that were comparable to what I needed, which I ordered and received in 4 days. The curt custom fifth wheel install kit was a perfect fit and installed in 4 hours by a rookie. Thanks etrailer and give Lexus a raise.
Barry
3/3/2014
Very good service! Good price. Shipped very fast.
Brian
3/3/2014
etrailer.com was a great website. I would recommend it to anyone.
Charles
3/3/2014
She did a good job and was helpful in finding the right product - give her a raise!
Dan
3/3/2014
Etrailer has the best prices, and top quality products. Sure glad my friend recommended Etrailer to me!!
Darryl
3/3/2014
This is one of the fastest web sites that I know of. I have ordered at least 4 times from etrailer and everything arrives in excellent shape. Nothing but good to say about them
Harold
3/3/2014
Products were well displayed, easy to find. Good reviews give some insight into product quality.
Harry
3/3/2014
You have ,by far ,the most informative and helpful web site in the trailer sector I have visited. You are missing 3 x 3 square aluminum tube, the stainless u-bolts that go along with them and axels. Still I shop with you first . You also have a sales tax advantage and shipping allowance that gives you a 20 price benefit. I like the videos and support personnel. Can you what it would be like if you ran the government?
Harry
3/3/2014
I found etrailer.com to have the lowest price for my specific product. 45 below OEM price and ordering was simple. I will use etrailer.com again
Jacinto
3/3/2014
Easy installation and received quickly and in good shape.
Jason
3/3/2014
Etrailer always has the best prices on hitches and the most in stock and the shipping in most cases is free. I always tell anybody looking for a hitch to go to etrailer.com Thank guys
Joe
3/3/2014
Best price and Quick shipping with excellent communications!!!!!!! Perfect!!!
John
3/3/2014
It is great to actually find a company that delivers the exact item that you ordered. I received the item and installed it within an hour and it works perfectly. I will be ordering again.
Jose
3/3/2014
I just hat tires mounted for me locally. No problems. The buying experience and price from etrailer was top notch. Thanks.
Ken
3/3/2014
First time customer...excellent service
Lauren
3/3/2014
etrailer.com is hands down the best place on the internet to buy trailer parts and accessories. I have been purchasing parts from them for over a year now, and the quality of everything I have purchased has been excellent, their prices cant be beat and the shipping is unbelievably fast! The staff is super friendly and helpful and have made every buying experience I have had a pleasure. I would recommend this site to anyone and I will continue to shop here for all my future trailer parts needs!!
Mark
3/3/2014
Exceptional!! I ordered the part on a Wednesday, and had it Friday, did not expect it near that quick & the price was great as well. I had tried to find it locally, and couldnt ever get an answer, playing phone tag, etc. decided to just order it from etrailer, and it has been a VERY pleasant experience.
Michael
3/3/2014
Excellent service....very fast and friendly.. thank you Cathy!!!
Mike
3/3/2014
the fast service you receive at E - Trailer is just amazing!I ordered air bags and they arrived in three days! So I ordered other things and they put a rush on the shipment so Ill receive them also in 3 days. I highly recommend e - trailer!!! Awesome job guys
Mike
3/3/2014
Excellent service! George and Dave emailed right away confirming my order and notifing me of the ship date. They expedited the order even thought it was placed on the weekend. I will be back, next time I need parts.
Robert
3/3/2014
Fast shipping
Ron
3/3/2014
great priced and products
Titus
3/3/2014
Everything fit great and was easy to install
Barry
3/2/2014
etrailer did an awesome job of getting my order shipped immediately. I have been ordering products from etrailer for several years and have always had a great experience with the shipping process and the products
Gordon
3/2/2014
I have ordered now twice from here, the products ship fast and they are quality. For the price you cant beat it.
James
3/2/2014
I ordered a hitch on wed. It shipped that day. Thursday I realized I had supplied the wrong address. My wife spoke to Anna at etrailer, who made the correction with ups. The hitch was on my step on Friday. Thanks for the excellent service!
Steve
3/2/2014
This is my second purchase from etrailer.com. Excellent results again!
Charles
3/1/2014
This site is very informative and the videos help to. I will use this again
Chris
3/1/2014
Awesome customer service. Nice, respectful, helpful, and didnt give me a hard time even though it was my fault for the first order being wrong.
David
3/1/2014
Very fast delivery and perfect products. Easy to install after watching the videos. Will use etrailer again and highly recommend them.
David
3/1/2014
After submitting my order around 2 am Sat. morning, a few minutes later CS rep George J replied and said order was being processed.... WHAT !! Then today CS rep Joshua M says my order was shipped WHAT !!! The funny thing is… being the weekend, I figured Monday would start the order process. Today, you must separate yourself from the others to succeed and e trailer does exactly that ! Thanks, so much
Glenn
3/1/2014
The customer service is excellent. Within an hour of placing my order I received an email stating my product was in the warehouse and would be shipped in 24-48 hours. Then within an hour of that email I received another one stating my product was shipped and if I had any questions I could call or email. So etrailer.com has great communication,excellent descriptions and pictures, fast shipping, and fantastic customer service. When I need something they carry again Ill use them exclusively.
Jon
3/1/2014
It is easy to find and order from the e-site, the order is promptly filled, stuff being sold is quality material and delivery is as scheduled.
Louis
3/1/2014
Great site to navigate. Found the hitches that fit my car and then watched videos for each of them to decide which one I preferred. Couldnt ask for a better buying experience.
Matthew
3/1/2014
This is my first order with etrailer and the first time I have ever purchased anything towing related. My representative, Debbie, was so incredibly helpful and knowledgeable. When I had to call her back to finish the order after investigating something first, Debbie called me back within minutes. She made sure that I got the exact right hitch and wiring for my car. Sure, the price was the same as if it would be had I ordered online, but I know that the order is 100 right for my needs and vehicles. Debbie gives etrailer a good name and I will be a repeat customer.
Robin
3/1/2014
etrailer has been great to work with.
Scott
3/1/2014
Could not have been more simple. User friendly website, great price, an online coupon code saved me 5 and they upgraded my already FREE shipping to priority. The website has great installation videos. Great experience all around. Would recommend them to anyone.
Stephen
3/1/2014
You guys did a awesome job getting my order ready especially on a Saturday. Thanks etrailer team.
Tom
3/1/2014
Completely satisfied ! Ordered at 4 Pm and arrived less than 48 hours later. Live in Va. WOW !! Very easy to deal with. Instructions on line was amazing. And we were impressed with tracking system of our order. Already telling friends about etrailer. Thank you. Before anyone ask , my husband is telling me what to say. we all know females cant order parts. LOL
Betty
2/28/2014
Cheapest place to find the product I needed I found. Upgraded shipping at no cost at all, thoroughly impressed with this site. Will deffinate be shopping here again again in the future.
Chris
2/28/2014
recieved parts today thank you when it quits raining i shall go see it they fit
Harold
2/28/2014
It was my first time dealing with etrailer.com and I found it to be very helpful. The sales person I spoke with Stephen was very helpful and very knowledgeable with my needs. It did not take long for my order to be shipped out as a matter a fact it was shipped just a few hours after it was ordered. Great place to deal with and I will be doing much more business etrailer in the future.
Jack
2/28/2014
Incredibly fast on this order and much appreciated! Ordered on Wednesday around 4pm EST and delivered on Friday. Very nice!!!
James
2/28/2014
I think that your JENA is one VERY HELPFUL person I just wish everyone I come in contac with was as helpful. thank u jena
John
2/28/2014
Couldnt have been more impressed with etrailer. Selection was great, they made it easy to find what I needed, and the videos and pictures really put me at ease since Ive never installed a hitch and wiring before. I feel like I got the right parts and am fully trained to tackle this project. Customer service was also fantastic. Im definitely a big fan now- thanks!
Nathan
2/28/2014
After purchasing magnetic lights for use with my towing dolly from another company, I needed to find a connector adapter to mate the in-line connector on new lights with the 4-pin round one on my towing dolly, but the only one I found had a smaller 4-pin trailer connector. E-trailer had the right 4-pin round connector and I was very impressed with the fast response - less than 1-hour until the piece was shipped. Problem solved from home! If only the overpaid morons in the federal government worked as efficiently as Jaqueline & George, wed be in less of a mess in this country! Thanks - job well done!
Norm
2/28/2014
Impressed great fast service and helpful videos. I will do business with again and recommend to others. Thanks Zachary for upgrading my order. Have a great day.
Paul
2/28/2014
I ordered a Teconsha P2 brake controller today. I received an email 5 minutes later saying that it was in stock and would ship same day. I got an email an hour later that said that they had upgraded my shipping from 7 day to 3-5 day express at no additional charge, and that it had already shipped. I dont think I need say much more about how I feel about their service. :-
Phillip
2/28/2014
After several purchases over the last couple of years I would have to rate etrailer as the best, in every respect, online purchase experience I have ever had. These folks are the best.
Richard
2/28/2014
I have been VERY impressed with the customer service experience with eTrailer. With in an hour of placing my order, I received 2 emails updating me on the status of my order, including tracking information. Although the product I ordered has yet to arrive, I am already confident in recommending eTrailer. The prices were competitive and in my case, priced better than through the manufacturer. Very satisfied customer. Thank you.
Richard
2/28/2014
Love that you expedited my order thanks guys
Robert
2/28/2014
I ordered new folding steps for my RV from etrailer.com. It was shipped free of charge and I received delivery in 4 days. The quality of the folding steps was good. etrailer was prompt in their customer service and the item ordered was offered at a competitive price. I would highly recommend etrailer to anyone for RV equipment and suplies
Russell
2/28/2014
Outstanding service! I ordered a Reese Hitch and etrailer had to explain that the manufacturer was a little behind filling their orders and that my hitch could not be delivered until mid March or first of April, this was on 2/20. Well the hitch arrived today 2/28. Jaunita, Jacob, and the rest of the etrailer group are awesome! I really appreciate everything they did. Outstanding service! Great company!
Scott
2/28/2014
Great job! I ordered stabilizer jacks from etrailer on February 26th, and asked for regular ground shipping like 5-7 days. The next day I got an email saying that my order was given special priority shipping, which upgraded it to 3-5 express days. To my surprise, today 2/28 I had a box sitting at my home with my jacks nicely packaged in a box. So my shipment actually came in two days. Thanks for the great product and great service.
Ted
2/28/2014
Received shipment very fastfor free. Your video on installation made assembly quick and easy. Completely satsified with price/delivery/installation and quality. You hit the mark.
Timothy
2/28/2014
I never expected to get my order so quick. Less than 3days Thanks for the great service.
Bill
2/27/2014
fantastic price super communication and fast friendly service awesome people thanks so much!
Brad
2/27/2014
Excellent. Quick response and delivery. Everything well packaged and secure. Ill be back for future needs.
Don
2/27/2014
Easy to find the correct item I needed. Easy to place the order and the video available was informative and helpful in making my choice to purchase. I liked the prompt e-mail confirming my purchase and shipping date.
Donald
2/27/2014
I was very surprised to get the response from your Co.. Not long after I placed the order I received three e-mails from you guys. Telling me about the shipping and how to track it and one that said they had upgraded my shipping to the three to five day shipping at no extra charge. I sure was not expecting that !! Well I sure was happy about that but, can you imagine how surprised I was when I got home today and my order was sitting on my front porch Order one day and get it the next day. Yes I am very pleased with your service.
Elvis
2/27/2014
I didnt think I could beat the value a sweet Yakima hitch rack with incredible pricing. But, etrailer.com rocked my world with free expedited shipping to boot! This rack replaces a rack ruined in a recent hit & run incident on my vehicle. So, I really do appreciate this exceptional product, pricing and service even more! Keep rocking it guys & keep up the great work! Its getting harder to find these days.
Erik
2/27/2014
Thank you very much Judy, you said exactly what i needed to hear. Im a single dad and have full custody of my 11 year old daughter and was very frustrated to see that a potential $50-100 would be lost to shipping and its adverse effect upon us. i know that may not sound like a lot but sometimes it is. The resolution you and etrailer took in this matter is outstanding and what one would hope fore and expect from a quality online retailer such as yourself. Other online businesses should take note of your quality customer service. Even though i was initially very frustrated you made it all better.. Thank you once again for your time, common sense and courtesy.
Ethan
2/27/2014
I have purchased two hitches for specific cars from etrailer. I am completely satisfied with the quality of the product and ease of installation. The instructions that came with the hitches were very specific but the autos were slightly different which required some cutting on one car and retainer nuts not noted on the other car. I would deffintetly use etailer for their products in the future
Gerald
2/27/2014
etrailer is at the top of my list for merchants. I placed an order for a number of parts and was promptly called by Cathy T to let me know that one of the components I ordered would not integrate properly with the rest of my order and suggested alternates. Most companies would ship what you ordered and let you figure it out or call them later. The item selection, communication, and customer service, is outstanding and way above expectations. Shipment was extremely prompt and well packed. I can see that you are not a number at etrailer, but a valued customer that is taken care of in a personal way. The web site is also excellent as is the unique illustrated package tracking system. If etrailer has it, I will buy it from them in the future. Keep up the good work!!
Jeffrey
2/27/2014
Ordered a few times from e-trailer. The product selection, the how to videos, detailed product info and second to none service is the best!
Kevin
2/27/2014
Excellent service and fast shipping. Keep you informed on status of order.
Michael
2/27/2014
Incredible service quality and really easy to work with. they upgraded my standard shipping to priority shipping!
Michael
2/27/2014
Quick response as usual. The tech that these parts were ordered for will appreciate it.
Norm
2/27/2014
so what do i think, good lord just ordered my rim got confirmation and etrailer even upgraded my shipping at no cost to me what more can u say than these guys n gals are great people in my book I WILL BE DOING MORE BUSINESS WITH THESE FINE PEOPLE!!!!!! THANKS SO MUCH OLIVER McLEOD.....P.S. ALL THIS WAS DONE IN ABOUT 30 MINUTES!!!!!
Oliver
2/27/2014
Ordering was neat and easy. I received my order in three days, much faster than I would have thought. The follow-up e-mails made me feel as if they appreciated me as a customer. I am glad I found the website for e-trailer and will not hesitate to use this company in the future. Again, good job all around.
Robert
2/27/2014
I love the communication that E-Trailer has with their customers
Ron
2/27/2014
Great Experience, Your sales person was friendly, courteous, and knowledgeable. I enjoyed the the experience. Thank you and I will shop with you again. Prices are great !
Steven
2/27/2014
Etrailer was perhaps the easiest online dealer I have dealt with. The proces are excellent and the service is fast and knowledgeable. I had called anothe well known dealer and they simply did not know the details on what they were selling.
Alan
2/26/2014
Working on another order if I can find the parts so that should say it all.
Alva
2/26/2014
One of the most pleasent Esperance I ever had from ordering anything on line The up dating was great . I think this goes a long ways. Having someone who cares about you . Thank you keep up the great work.
Chester
2/26/2014
Great service!
Chuck
2/26/2014
Everything was great. I placed the order around 15:00 and it was shipped the same day. Other places could learn a lesson from etrailer!!
Coy
2/26/2014
Outsanding customer service. Placed 1 order and a few days later placed a second or only changing the color of the side marker lights. Other then that the order was identical. Recived a call within 2 hours to confirm that I had placed the order since it was almost identical to the first. Finally, a company with the customer in mind and not just the almighty dollar. Thank you etrailer, you've earned a customer for life!
Curtis
2/26/2014
Good company to do business with, and yes I would recommend etrailer.com to a friend.
Dale
2/26/2014
I will always buy from etrailer. With excellent customer service, Very informative website, Installation & description videos, And the best prices on the net, I wouldn't want to go anywhere else!!!
David
2/26/2014
I couldt ask for a better e-purchase experience than I had with etrailer. I wanted to replace a set of old tires on my boat trailer and after checking out the etrailer website and viewing the videos I ordered new ones already mounted on rims with confidence. They were shipped the same day and arrived the next day. I am not far from their distribution facility in Missouri, but the response time to my order and receiving my shipment was outstanding. I was kept aprised of the status and shipment of my order in a timely fashion by email. I was also surprised at the wide assortment of other items that they offer on their site. Extremely satisfied.
James
2/26/2014
One item I ordered came from the factory wrong. Contacted etrailer, they corrected the problem. I am very pleased the professionalism of the people that I dealt with.
James
2/26/2014
Super speedy processing. These guys Are AWESOME!
James
2/26/2014
Wow...that was fast...I placed my order around 1pm, receive an email within 2 hours that the item was in stock and would ship. Received an email at 6pm stating that the item had shipped. Now...just hope it fits my RV. Will use etrailer.com again. Thanks
Jamie
2/26/2014
Ive used etrailer in the past and your service, front to back, is simply the best. When I have any hauling need, I come here first, without a second thought. Thanks for A+ service and products.
Jason
2/26/2014
I had a great experience. I placed my order and received an email saying the chains were on backorder-no problem. A little later in the day i received a phone call saying the chains are backordered pretty far out 10-12days and etrailer wanted to know if i wanted to get something else that they had in stock. I ended up switching my chains and had a tracking email in no time. Most places wouldnt have said anything, let me call a week later wondering where my stuff is. These people went above and beyond. Thank you.
Jean P
2/26/2014
I am very satisfied with the promptness of the shipping of the above orders and the communication about them thank you - Dana M, Nikki R and George J
Jim
2/26/2014
The orders I placed with e-trailer.com were the best price and quality I am very happy everyone was great to work with and the shipping time was 3 days.The Timbrens really make the 5th wheel ride comfortable,and the new Quad steps fit the coach in exactly the same place as the 3 steps we had to struggle up and down. Now it is easy climbing even with a bag of groceries.
John
2/26/2014
Awesome customer service and extremely quick order processing. Etrailer is the zappos of the trailer world.
Kevin
2/26/2014
Very smooth purchase and the parts came on time.
Larry
2/26/2014
Fantastic website: navigation ease, depth of product descriptions, and especially the product videos. Prompt service thats second to none: placed my online order at 9:30 PM . . . recd automated confirm at 9:35 PM . . . recd in stock and shipment pending confirm at 9:45 PM . . . recd notice that product shipped a 10:47 PM. Im a chronic online consumer and have never experienced such speed. Amazon is fast but etrailer is lightning fast. On a 1-10 scale with 10 being the best, Id give this experience an 11.
Lawrence
2/26/2014
This install couldnt be any easier.
Lawson
2/26/2014
Generally always have the parts needed by our technician and received quickly.
Norm
2/26/2014
I couldnt find the part at the manufacturers site, but I found it at etrailer. Easy to order and amazingly fast shipping.
Paul
2/26/2014
Excellent shopping experience with faster than expected shipping! I would definitely recommend this on-line merchant. Their experience with their products are a great help when trying to decide on which product to purchase.
Ray
2/26/2014
Ive ordered twice already from etrailer.com and both times, the items were shipped immediately. Prompt shipping, great customer service. My husband is thinking of ordering a new Kuat 4-bike carrier when hes ready, were buying from etrailer.com.
Rhea
2/26/2014
Very fast service. Even upgraded my shipping at no Xtra cost. Will definitey use this company again.
Richard
2/26/2014
A REAL PLEASURE TO TALK TO SOMEONE ON THE PHONE WHO WANTS TO HELP YOU AND ANSWERS ALL YOUR QUESTIONS
Roland
2/26/2014
I order on line a lot. I have never ordered from a company who contacts you via email for every step of the process. This was a nice change to be informed of what is going on every step of the way with my order. I will definitely be checking their website next time I need something else. They dont leave you wondering what is going on with your order.
Terry
2/26/2014
Amazing time shipping my order!!! I placed it at 8:20 pm and hit a email at 10:07 saying my order has been shipped. Etrailer is highly recommended!!!!!!##
Tristan
2/26/2014
Very easy to find what I need for towing my travel trailer.
Albert
2/25/2014
Easy and always a pleasure working with people that know what they are doing. Thank You!
Charles
2/25/2014
Very good people to deal with. They are top notch.
David
2/25/2014
same wiring cheaper price. cant go wrong
Elaine
2/25/2014
Everything went great. Ordered on Saturday and delivered on Monday, dont know how you guys got it here that quickly. Instructions were easy and part fit as advertised.
Hartwig
2/25/2014
Excellant service! I ordered towing mirrors on 2/21/14 Friday and received them Monday 2/24/14! I could never expect better delivery. I just installed them and they look nice but I will have to wait to adjust them when my trailer is attached. Only then will I know how good a view I will get. The factory instructions are okay but could use a bit better illistrations.
John
2/25/2014
Hard t find items were exactly as described. Arrived quickly
Kim
2/25/2014
It was super fast and easy! Then of course as usual after I placed the order I remembered that I needed to ask about another item, but after calling in a rep answered right away and gave me all the info I needed in less than a minute!... I was very impressed!
Loreto
2/25/2014
They exactly what I needed for a good price and shipped it to me quickly. Good job guys.
Stephen
2/25/2014
Anna, The products were exactly what I wanted. As you can see, our cat, bored of winter, also found the packaging to his liking. Your company has their act together and in full swing, thanks to hospitable and helpful employees such as yourself.
Thomas
2/25/2014
thank you it fits perfect and was very easy to install I will buy etrailer again !!! THANK YOU
Walter
2/25/2014
Great service. Easy to order online, fast service and shipping.
William
2/25/2014
great response...order was shipped same day great price on the trailer will def do business with them again.
Chad
2/24/2014
In todays era of online shopping, it has been a wonderful experience with e-trailer.com. I placed my order in the afternoon. Early evening, I recieved a call from e-trailer informing me that my order would be delayed because of manufacturing delays. The caller said that she would call the manufacturer tomorrow and call me back. She did exactly that! When I contact them, I get help, expert information, and very prompt results. THANK YOU e-trailer!!
Cleo Max
2/24/2014
Its All Good Wish Id thought of the bracket and cover when I ordered the wiring assembly- You sure are quick to respond and get it done. This is excellent service.
Donald
2/24/2014
Thank you Cathy for all your help with the adapter. Everything fit perfect.
Douglas
2/24/2014
Your service was very prompt which I appreciated. The E trailer cargo bag looks like it will do a very good job. The curt cargo carrier was very poorly packaged for shipment via truck. Everything arrived without substantial damage. The carrier looks like it will do what I wanted it for. I will let you know when I return from Alaska this summer. Doing business with E Trailer was my pleasure.
Douglas
2/24/2014
The exact product I needed, shipped fast couldnt ask for anything better
Frederick
2/24/2014
Web page was exceptionally easy to navigate and make a purchase. Etrailer upgraded the shipping at no cost so I got my item a few days early - Id rate etrailer 10/10 and will not hesitate to pass my experience on or make a purchase in the future when the need arises ... And by the way was less expensive then the local retailer that took a day to get back to me on shipping and if in stock.
Gary
2/24/2014
My experience was a very pleasant one with etrailer.com I was able to get free shipping and the woman working customer service actually upgraded my shipping to expedited for no charge. I was extremely happy about that. I will definitely do business with etrailer.com in the future and highly recommend this company to anyone looking for products they may carry. Their prices are unbeatable as well. Thanks again etrailer.com!
Jonathan
2/24/2014
I love doing business with etrailer . I have never had any problems with any of their products and if I ever needed help they were there for me. They treat me like family.
Joseph
2/24/2014
Very simple hitch to install, fit perfectly.
Karl
2/24/2014
Easy to find the right product. Also they have video instruction that make putting on product an ease.
Keith
2/24/2014
This is the definitive best site for research and purchase of a trailer. Once I found and purchased a mobility scooter platform that met my requirements, I placed my order. Hours later I received a follow-up email from eTrailer that they had upgraded my shipping at their cost, and UPS has informed me that the package will arrive later today - several days earlier than I had expected. Extraordinary customer service and relations. Not just a great website, but a personal and customer-centered experience. I would award them TEN out of Five stars.
Michael
2/24/2014
This may be on line ordering however, etrailer treats their customers with personal interest and speedy responses. I would definitely recommend them to my friends
Ray
2/24/2014
My order was handled very well. Could not have asked for better service from the staff at etrailer. My emails were answered very fast and my concerns taken care of. I was completely satisfied.
Rich
2/24/2014
Very quick and free shipping. Ordered a hitch on Wed. afternoon and it was delivered to central PA on Fri. afternoon.
Robert
2/24/2014
excellent web store. will recommend easy and flawless buying experience. Waiting to received the package and install the hitch hope will be with no problems Thank you
Vesselin
2/24/2014
Great service. I will look to your site next time I need something for my trailer. Thanks
Vincent
2/24/2014
Top notch service,Thank you!
Davy
2/23/2014
I ordered a spare tire carrier and lock and received them the next day which I was not expecting. Both look like good procucts, but I havent been able to try them out yet since I dont have the tire yet.
Dennis
2/23/2014
Their web site has very detailed product descriptions that I needed to make the right product choice. They shipped the same day and their communication was great. The package arrived several days sooner than their standard commitment, and everything was as described. I will definitely use them again.
Ian
2/23/2014
WOW!! i am really impressed with etrailer.com. this is my first order, and its a small one, but they contacted me right away, and its already shipped!! like immediately!! thanks etrailer, im sure i wll be ordering in the future.
John
2/23/2014
I usually do all of my online shopping on Amazon, but when buying anything for my trailer setup, I use etrailer. They have the best selection, and they're customer support is always right on the money. Sometimes I don’t know exactly what I need to get a task accomplished, and I call them, and they always steer me in the right direction. I wouldn’t shop anywhere else.
Kevin
2/23/2014
I want to think all at Etrailer for their fast and expert service. Everything that I ordered was exactly as represented. I do appreciate the upgrade shipping that you also gave my order. I have now finished my repairs and everything works perfectly.
Mike
2/23/2014
Great customer service.
Milan
2/23/2014
I ordered my bike rack on a Sunday and by first thing Monday morning it had shipped. I receieved my order in 5 days. This company is definately five star.
Mindi
2/23/2014
I am pleased with your web-site and the speed with which you do business.The information on the site is sufficient and I anticipate the winch which I ordered will satisfy my expectations. I thank you for the prompt e-mails. I give you an A for my experience.
Porter
2/23/2014
I have been buying from etrailer for over a year now. Their customer service has been the best I have dealt with. The experts that answer your questions are fast with the answers and very helpful!! I have been extremely pleased with the top of the line products, lowest prices and super fast processing and shipping. I will continue using etrailer and defiantly recommend to my friends!! Thanks etrailer!!!
Randall
2/23/2014
I was referred to Etrailer by a friend who had purchased a hitch and a bike rack. He said that they offer the best prices and free shippingwhen you spend $150or more. He was sold on Etrailer.com. So I did what I always do and shopped around online. I tried a bunch of different websites, but found myself back at Etrailer. My friend was right. I have since purchased two hitches from Etrailer. One for a Mazda3 and one for a Honda Pilot. Both were a breeze to put on with the instructions that came with them. Like my friend, I am sold on Etrailer.com and I will always refer my friends to them.
Steve
2/23/2014
had a ?, they responded really fast and gave me the product I need best for my 2005 titan. The deliver was fast. the whole process was hassle free and convenient
Yolanda
2/23/2014
I was looking for nerf bars for my 2014 silverado and found them , at a great sale price in the color I wanted. This is my second purchase from etrailer. GREAT company to do business with. A WOW experence
Anthony
2/22/2014
I searched online for hours trying to find garnishes for my 2003 toyhauler. I had just about given up when I discovered etrailer.com. They had exactly what I was looking for and were very courteous. When I reordered the exact same item a few days later I received a call confirming it was not a duplication. I also received confirmation, processing and shipping emails with the tracking number. I am very pleased with their excellent customer service, speedy shipments and personal service!
Carla
2/22/2014
Great prices and excellent service.
Daniel
2/22/2014
Judy M. made everything so easy. Had a problem with UPS, Judy M was on top of the situation quickly. Judy took my order right over the phone, was very knowledgeable of what I needed, and did everything for me. Got my items in 4 days, would have been three if not for UPS. The folks at e-trailer.com really gave me a good buying experience. I received e-mails immediately after my order and I got shipping info the very next day. No games, she was straight up, took care of my order, and had everything in stock. Really good customer service. I highly recommend Judy M and the folks at e-trailer.com. The service was excellent and they stand behind what they sell.
Danny
2/22/2014
I am looking forward to installing another towed vehicle system with the help of etrailer experts. Thanks to all of the experts including Judy M who assisted me with this purchase.
Douglas
2/22/2014
Great first time buyer experience! Shipped quickly and arrived expertly packed. Thanks also for the expedited shipping at no extra cost!!
Frederick
2/22/2014
excellent....................received a call to verify information and shipped a few hours after ordered on a Friday Afternoon no less!!
George
2/22/2014
very dependable and if theres any problems youll get notified right away. theyll offer alternatives and will tell you pros and cons of the product. I like shopping here.
Juan
2/22/2014
WOW!!! So, at first I couldnt find a video that showed me how to hard wire a brake controller and a 7 pin trailer connection. I messaged etrailer and they sent me a link within a couple hours. As a a result I was able to order with confidence. The site was very easy to use. I received my packages in 2 days. Which was much faster than the 3-5 days that they upgraded me to at no charge. All the parts were there and in perfect shape. I may be the happiest customer they have. I will definitely be using etrailer again for all my trucks needs. 2007 Dodge Ram 1500
Justin
2/22/2014
Great service - Very fast order processing and shipping. Great job - keep it up. Not something you see in todays world - Customer Service!
Michael
2/22/2014
I ordered a Swagman XTC-2 Hitch bike rack on Wednesday of this past week. I was amazed that it arrived last evening Friday. What service! And the shipping was free! Am excited for winter to go away, so we can use it. I was looking for a rack that not only keeps a mens bike stable, but keeps a womens bike stable also. I found a winner in this Swagman. Thanks etrailer!
Michael
2/22/2014
Great value on a hitch and accessories. Shipping was even quicker than expected and everything worked as expected for the installation.
Mitchell
2/22/2014
good prices and great shipping. will use again.
Phillip
2/22/2014
I cant believe it! I ordered last night and received the tracking number this morning. My order is already on the way. I cant wait to receive it. Thank you so much!
Pyrate
2/22/2014
Fast service and shipping.
Robert
2/22/2014
Some of the best customer service I have had in a long time. Titus had all the answers and was very educated on the specific parts that I required. Well done!
Tim
2/22/2014
One of the best web shopping sites on the planet. Could not improve on it if I tried. Can rarely say that after making a purchase online or trying to.
Alfred
2/21/2014
This place is awesome! Super quick order processing and even upgraded my shipping for free. Will definitely be buying from here again.
Andrew
2/21/2014
The website was laid out nicely, and i especially appreciated the installation video for the bike rack i purchased. in fact, the video showed the bike racked being installed on a 2013 Honda CR-V, and thats the exact same vehicle I own, so my purchase was a no-brainer. I was also given a shipping priority upgrade by Julie. Thanks so much!
Angela
2/21/2014
Awesome
Brady
2/21/2014
I did not pay for expedited shipping, but they still got me the 150 LB 5th wheel hitch in 3 days.....Great Job!
Brian
2/21/2014
my shopping experience with e-trailer was a very good one the items shipped the same day! and they upgraded my shipping to express at no cost to me !! as if free shipping wasnt good enough already the cost for the items was very competitive and the customer service was the best I will definitely keep them in mind for future needs !!!!
Charles
2/21/2014
You all are great. Thanks for the price guarantee also. Thanks for expediting my shipping for free. wow, amazing!! Cant wait to get the hitch attached to my car so I can get the bike rack on there and go biking.
Cynthia
2/21/2014
fast shipping great item 6&7 way connector box
Dale
2/21/2014
Great customer service rep help. Guided me to the correct part. Arrived in good shape and in the time frame promised
David
2/21/2014
Everything went very smooth on my hitch cover order. I received it very quick through USPS. Ordered on the 17th of February and received it on the 20th all the way to Arizona. It looks great on my 2011 Santa Fe.
Edward
2/21/2014
Very easy to order, even for me and Iam not to fast on a computor.
Fred
2/21/2014
Excellent service, look forward to doing more business with you all.
Greg
2/21/2014
You have been a pleasure to do business with. You have answer every question I have asked Thank you and I will tell everyone that I know that you are very good to work with!
Hal
2/21/2014
Today when the world is moving at warp speed with disrespect shown to others many times each day, no matter where we go, you folks still know what CUSTOMER SERVICE is. Thank you for such excellent and thoughtful handling of my order. It much exceeded my expectations. Wonderful communication as well. Thank you
Lonny
2/21/2014
I am extremely glad I called to ask about bicycle racks. I would have ordered the wrong one, but based on the information I got from Cathy T. I was steered in the right direction and got an excellent product. Just got back from a 900 mile round trip with 2 bikes on the back of my travel trailer and they were rock solid. Thanks etrailer.
Mark
2/21/2014
Large stock of parts. Quick shipping.
Mark A
2/21/2014
I am very happy with my order, and the shipping was free and fast.
Raymond
2/21/2014
Found what I wanted fast. Ordered, and it was shipped in TWO HOURS!!! Good as it gets.
Bill
2/20/2014
The Web site was clear and easy to navigate. Lots of product to choose from and great information about the products. Great, quick communication about my purchase and the shipping. Very positive experience dealing with etrailer.
Cliff
2/20/2014
No hitch in this hitch....whats not to like...had to take it to a good friend who has a garage for his business as my wife wouldnt allow me to crawl underneath a jacked-up Toyota Seinna....beautiful job and looking forward to using it on our trip to Florida...thanks again.
Danny
2/20/2014
Good customer relations, there was a delay from quoted shipping time due to stock issues. They informed me to the delay and gave options of other products that would be able to ship on time.
Gene
2/20/2014
2013 F150 screw. These look great. They give me the extra width for Towing then take them off when the job is done. I would have ordered my truck with the big tow mirrors but just didnt like the look.
Gerry
2/20/2014
very good service and fast delivery everything was excellent
Greg
2/20/2014
The customer service was great. You have helped a handycaped person to be more mobile and that is a blessing to us. When I ordered my wheelchair rack it was out of stock. With in a short time Ellen V sent a E-Mail explaining the problem and offered me a like substitute well I could not afford the upgrade and then every effort was made to ship the one I ordered....and Today it Shipped how good is that. E-Trailer is a class act ....there number one product is service. Thank you one and all.
J David
2/20/2014
I bought a set of chains for my truck and received a product that is exactly what i expected. I received a upgrade in shipping at no cost so the order arrived a few days sooner than i expected. this was a very pleasant experience.
James
2/20/2014
Great to deal with they had my winch mount sent directly from the factory since it wasnt in stock. That saved a lot of time. Thanks
Jason
2/20/2014
Service was great and etrailer showed great concern when one of the two items I ordered would take a few days longer to ship they called me to explain the delay on that item. Great service.....
Jerry
2/20/2014
I am quite impressed with the speed of shipping and the tracking. The order just left Kansas!
Merry
2/20/2014
First experience but definitely wont be my last. Lowest prices I found, top notch customer service and very quick shipping. A+ rating. Could not be happier.
Michael
2/20/2014
my experiance with etrailer was great, apsolutly no hassles at all. they had what i needed and got it to me. customer service was awesome, im a definate returning customer.
Michael
2/20/2014
It was great. The site is easy to use and follow.
Mike
2/20/2014
Great! It was fast and easy to place my order. I have not recieved my order yet, but all the positive reviews on the site made it any easy choice.
Thomas
2/20/2014
Great web site. Easy to navigate. Order process was very quick. Order shipped within hours of ordering. Good e-mails about shipping and ordering details.
Timothy
2/20/2014
It was a very easy ordering process.... And it was great that I was able to not only get my shipping at no cost but to also have it up graded to express delivery at no extra cost too......Thanx a million etrailer.com
Brian
2/19/2014
The best customer service, Ive had in years thank you Casey S.
Bruce
2/19/2014
etrailer has excellent products and a fabulous Customer Service. I highly recommend this company!
Carl
2/19/2014
fast & easy , price was right also & the S & H was fair part came in short order and was what I wanted Thank You
David
2/19/2014
This first step of an on-line purchase was made easy by the information presented regarding the item I wanted to purchase. Checking out and follow-up communication after checking out all receive top marks. Receiving the item and putting it to use have yet to occur.
Donald
2/19/2014
WEB site was easy to use to find the harness I needed and the price very good. A follow-up call to verify my address was appreciated because it was a cross check to assure the security of my credit card. Just waiting for my order at this point.
Edgar
2/19/2014
GOOD SERVICE AND FAST SHIPPING OF PRODUCT ORDERED.
Jim
2/19/2014
Great prices-fast shipping-Huge inventoryWhat is not to like! If you cant find it anywhere else, you will find it here!
John
2/19/2014
These guys are great! Very helpful customer service and right on top of the shipping! Represent great products as well. Go etrailer!
John
2/19/2014
This company is very good at what they do that is serve the customer like a person and not a Number. Again Thank You and like the saying goes Ive be back!
Keith
2/19/2014
Fast and easy! Web site is easy to use and follow up E-Mails of order status are great with easy to track links provided. Price was inline with local retailers and it came to my door. I did not have to go back to pick it up.
Patrick
2/19/2014
Im a very happy customer of Etrailer...i found items here i needed i couldnt find anywhere else, Thank you for this great service.
Pedro
2/19/2014
I have ordered several items from etrailer.com and everything I have ordered arrived on time, was quality merchandise and the ordering process was the easiest that I have ever experienced. What a great company.
Philip
2/19/2014
Fantastic customer service. Got the express shipping for a few bucks and within 12 hours got three emails telling me what I bought, that it was ready to ship, and that it was shipped with a tracking number...I was impressed. Will buy from them again whenever I need trailer hardware.
Tommy
2/19/2014
Great experience. Katie was very helpful. Did her job very professionally.
William
2/19/2014
I will always do business with eTrailer. Everytime I order from etrailer, my order is complete and never any back orders. I especially like that my shipment is here in no time. My last order was made on Monday, and I received it by Wednesday. This last order I made was expedited because they were so appreciative of my past orders, and did theyre best to make sure I was once again very happy. I highly recommend etrailer to all my friends, and I will continue to do business with them since they put such a high value on satisfying theyre customers.
William
2/19/2014
Ordered a set of trailer tires and wheels, lighting kit and adapter on Sunday night and received it all on Wednesday using the free UPS ground ship. Very good prices.
William
2/19/2014
Good communication, well packed, fast shipping.
Adam
2/18/2014
within 30 minutes of ordering online, I received a call stating that it would might take up to 3 weeks ,as it has to be custom made. I appreciate the information keeping me informed
Allen
2/18/2014
Was very easy site to use. One of the easy I have used.
Bruce
2/18/2014
Very satisfied with start to finish with the order and product.
Donald
2/18/2014
Although I dont generally write reviews, I thought I needed to this time. This was my 2nd awesome experience with e-trailer. I was trying to solve problems with a unique application and Rose from e-trailer was just the person I needed. She was exceedingly patient, professional, friendly, courteous, and knowledgeable. I am in my 50s and you just do not find this level of quality customer service anymore PERIOD. This may be the best experience I have EVER had with a business, online or otherwise. I even ordered a cold air intake too, which I had no intention of doing when I called, since I had Rose on the phone and she answered my questions about that as well. Everything ships fast, is complete, well packaged, and never damaged. I encourage anyone to look around the site as they have a very comprehensive selection of a wide variety of vehicle accessories at great prices displayed in a very intuitive and well organized web site. Thank you Rose and e-trailer. You have my highest recommendation and a customer for life.
Frank
2/18/2014
OUT STANDING, VERY HELPFUL AND NICE GOOD JOB.
James
2/18/2014
Outstanding communication and quick shipping. Prices are competitive. Have never had an issue with any of my orders.
James
2/18/2014
Great service, and very good product. My Swagman XTC-2 bike rack is working out great! Thanks for the videos that detail the fit and installation. It helped my purchase decision as I own a 2010 KIA Soul and was concerned about vehicle to bike clearance. Keep up the good work!
Jim
2/18/2014
etrailer was open about this being a backordered product and that it would have a lengthy shipping date. It was actually shipped about a week earlier then Id anticipated. The product was exactly as advertised...maybe better.
John
2/18/2014
I had a complicated request on an order I placed online. Cathy from customer service was amazing. She was a real-life caring, calm, and generous human on the other end of the phone! She genuinely wanted to help me out. Everything was resolved and surpassed my expectations. I always dread having to call 1-800 numbers from a website, but this experience changed that for me. I didnt wait on hold and I had a competent and caring person help me through most expeditiously. Thank you, etrailer!
Katie
2/18/2014
Very impressed with the customer service. Very courteous and will go the extra mile.
Kyle
2/18/2014
Had a hiccup and shipped the wrong color floormats, but they resolved the problem promptly so overall a good experience.
Robert
2/18/2014
Fast shipping and good prices on products for trailers.
Roger
2/18/2014
This is my second time ordering items from etrailer the first time was a huge success, I had to install a trailer hitch on a BMW, the product shipped fast, got here fast, fit perfectly, and when I got a bit confused I downloaded an installation video from their website that pulled it all together. This time the items shipped on the same day I ordered and I got a call from them to make sure they had the address right. Perfect experiences.
Scott
2/18/2014
I purchased an air spring kit and found it for less online. When I called to cancel I was told they would match price + 10. That was a pleasant surprise-Customer Service was great-they got back to me when they said- this is how you run a business.
Steve
2/18/2014
I found what I was looking for easily.
William
2/18/2014
Good quality products. Very fast shipping.
Bill
2/17/2014
I got an unexpected and pleasant surprise, an upgrade to faster shipping at no extra charge, and notification that my order had shipped the same day I ordered it.
Christine
2/17/2014
This is my second Hitch purchase from etrailer.com. They sell quality products and their service is unbeatable.
Eddie
2/17/2014
great people to deal with they keep you up to date on your order, shipping etc.
Gerald
2/17/2014
Great selection, fast and courteous service, and very helpful install videos. Dealing with etrailer was refreshingly easy.
Joseph
2/17/2014
I always use etrailer.com because they are flat out the best. I have purchased several trailer hitches and roof racks. I always have been left with a very positive experience.
Joseph
2/17/2014
I was very impressed with the service, and the website. I did not realize that we need more, and so I place another order. Thank you so much, and yes I will refer family member, we are a trailer family.
Michaele
2/17/2014
Communication with etrailer is the best. I didnt have to ask for anything as far as the status of my order because confirmation, shipping status and tracking were emailed to me almost as soon as they happened. This is the way business should be done! Thanks!
Richard
2/17/2014
Joe thank you for the extra service especially for a new customer . Have you in my favorites now for future trailer items . Thanks again
Richard
2/17/2014
etrailer has been great for me. Prices cant be beat. Service is top-notch. Shipping is prompt and free over $150. Enormous selection. Whats not to like? If they carry it and they probably do I would never look elsewhere. In response to the question belowyes, I would and have recommended etrailer to friends. And they probably could have written the same response that I have.
Thomas
2/17/2014
Excellent selection, very easy to find what I needed. Shipped out fast! And thank you for the upgraded shipping.
Thomas
2/17/2014
Bought the Pro Series Hitch Cargo Carrier with the light kit & anti-rattle pin. Carrier is huge. Just what I needed with my 2 dr Jeep Wrangler. However... you would think they would make the light wires long enough to actually reach the vehicle. Come on guys! Other than that I love it. Using it this week to go on a hunt.
Don
2/16/2014
everyone is friendly and very helpful i cant wait for the rack to arrive thank you for all your help
Edwin
2/16/2014
amazing customer service and product! Thanks!
Gregory
2/16/2014
Great products and fast response.
Keith
2/16/2014
That was amazing speed to process and ship on a Sunday!! Prices are excellent and instructions on product use was included with shipping tracking info. So far, you cant do any better!
Robert
2/16/2014
Fast reply. Will let you know how new lights work. Other products were great!
Roger
2/16/2014
Kim is the most helpful salesperson I have ever talked to about to about trailer and truck accessories. I told her what kind of vehicle I owned, and what kind of parts I was looking for. She quickly made suggestions that expedited my decision to purchase the products that I needed. If you are looking for the perfect combination of towing components without breaking the bank, this is the place to find them.
James
2/15/2014
I dont make reviews until I have something installed. I ordered the TracRac Ladder rack but to haul a canoe. It came on time, in good shape and got it togather today. Good Rack, went togather good and had all the parts. What can I say, wish every thing went this well.
Scott
2/15/2014
WOW! You guys are the best!! I placed my order this morning and in just a couple of hours my order is already being shipped. I really appreciate the extremely fast service and the email notices of the current status are top notch. Keep up the great work and Ill be a customer for life.
Steven C
2/15/2014
etrailer has got to be the best place to find all your trailer needs. Talking about a one-stop shopping site that has EVERYTHING from the tongue to the taillights, plus much more.
Curtis
2/14/2014
Great communications, they keep you up to date on your Order. Trust what you order from etrailer they come through as promised.
Frank
2/14/2014
placiing the order by phone was a very pleasant experience
Frank
2/14/2014
Thank you Anna, I appreciate your assistance and knowledge in helping me decide on the product was best for my application. I will recommend "etrailer" to others who might have need for products your company sells.
J. Robert
2/14/2014
Best online towing site I have had the pleasure to work with. Site is fast-loading, works well with mobile browser and Windows 8.1 lets face it, not all sites do both these days, multiple ways to filter products which are totally useful and clearly features designed by someone who understands how trailering parts are chosen. Thank you especially for that!! Well written descriptions with useful details, great item listing of capacity and features. Finally!! Add to that great prices, loads of shipping options, and flat-out reasonable shipping rates so many sites make you think you got a great deal until you calculate shipping, not the case here!. I didn’t take advantage of the free shipping on orders over $150, but Im moving and didn’t want to get the extra to put me over the $ Mark. To my surprise, the order was processed super fast, and personally! I got the usual auto-response I ordered late at night, but pleasantly I got personal follow up emails with status and a appreciation for my order from an actual persons email!! Wow! Add to all that a 3-5 day shipping option to the PNW Seattle region? Cant say enough good about this experience. Thank you, Ill be back!
Jay
2/14/2014
Easy and simple. Company provides instruction on assembly issues. Fast follow up Ordered a product from Niagara Cycle. Part fell off first time I used it. They told me to call manufacturer as Niagara doesnt make the product Neither does Etailer. Wished I had bought the original product here
Lloyd
2/14/2014
Great service. Thanks for the email updates.
Mark
2/14/2014
I was impressed with the ion of parts and accessories. I found that the prices were much lower than competitors prices for comparable items. When I need parts for my trailer in the future, etrailer.com will be my first place to look.
Marty
2/14/2014
I think you folks are the greatest!!! You have the best prices even beating ebay and even more importantly I never have to worry about the quality of an item I purchase from you. Your shipping department gets high marks also. Thanks. I have never been disappointed with the many purchases I have made through etrailer. A very, very satisfied repeat customer. :-
Marvin
2/14/2014
Great doing business with you guys, exactly what I ordered, and arrived very fast!I Will order all my trailer needs in the future from trailer.com!
Matthew
2/14/2014
Thank you so much for the support and quick order processing! I almost never find a need to rely on customer support for my online purchases, but felt the need this time around. I got a quick response to an online inquiry which ultimately helped finalize my choice of roof cargo carrier. I purchased a Thule product for its reputation, quality product, and durability. The fit on our 2004 Trailblazer EXT is perfect after a slight adjustment of the roof rack cross members. Were hoping to get many good years of use!
Matthew
2/14/2014
I have ordered from here twice and both experiences were amazingly good! Your service is the best and the how to videos make installations a breeze.
Michael
2/14/2014
Extremely fast and efficient! Thank you
Neal
2/14/2014
Worked with Nik. Good guy and really enjoyed talking with him. He alone would make me buy from you again.
Pat
2/14/2014
I keep finding myself coming back to e-trailer.com when I need something. This time I had forgot their name so went on a web search for the part I was looking for. When I found the best price and saw the name, I went back through my files and realized it was e-trailer.com again. Now I have their site saved so I dont waste any more time. They also just sent me a message saying my order will go out ahead of schedule. You cant get any better than that.
Robert
2/14/2014
Incredibly fast shipping and unbeatable prices on quality trailer brake parts!
Ryan
2/14/2014
Hubby says he would recommend your company to anyone in a heartbeat....That is good !!
Sharon
2/14/2014
Fits well, works great ! Torx tight because of paint . Went one smaller
Steve
2/14/2014
Excellent Job Etrailer.com!! While browsing the site I felt clearly Informed on each item I had interest in. Once I made my purchase, I received helpful e-mails every step of the way. Video available, showing you exactly what to do once you receive the item... made install a real breeze. What more could you ask for?!! These guys have you covered. Installed the hitch, I havent tested it out yet- but it feels solid & well built. Im very happy with my purchase and customer service experience. Thanks Etrailer.com.
Andrel
2/13/2014
Great shopping experience, cant beat the pricing, fast response everything was in stock and they even gave me a free shipping upgrade thank you!
Chris
2/13/2014
Good purchase Quick ship. I will and have recommended etrailer.
Claude L
2/13/2014
The light was exactly what I expected. The delivery was very timely and the contact person was very friendly and helpful. A plus rating in my book.
Dennis
2/13/2014
Awesome. I needed chain for less than ideal tires traction with the recent snow activity. I was willing to wait for online delivery to save a little $ but got a free upgrade. This order shipped within minutes. I wish they could plow my single street neighborhood this fast.
Evan
2/13/2014
I was really impressed with the quality and ease of installation of you product. The instructions were clear and worked perfectly. That says a lot for me. Im 64 yearrs old and cant remember when a project went so smooth. Thank you e-trailer
Glenn
2/13/2014
This is the second trailer hitch that I have purchased from you guys and it was due to the price foremost but the how-to videos and expedited customer service/ email updates were beyond the call of duty you guys made this sort of thing a CLASS ACT INDEED!
Roman
2/13/2014
Very fast shipping and packaged perfectly. Best price that I found. Not my first time buying from etrailer.com and it wont be my last.
Scott
2/13/2014
Shopping with etrailer.com was a great experience. It was not only fast and easy , but support was easily available fast and friendly and in the end they even upgraded my shipping at no additional cost. Big fan and will shop here again.
Todd
2/13/2014
So far batting a 1000..I was really impressed with the etrailer website..liked the videos on installations..highly recommend them for others and definately will be a return customer..this is what you get with an AMERICAN company with AMERICAN pride. Thanks guys
Vince
2/13/2014
great customer service, product delivered as described, shipping was flawless.....Thank you!!!
Andy
2/12/2014
I rebuild several stock and horse trailers a year and this is a great website to do business with. Usually has same day shipping if not its the next day. They have great communication as well. What I dislike is the tracking system. I would rather have a tracking number sent to me that I can type into the UPS or USPS websites or apps that I have on my phone. Other than that it is fine. This will be the place I get all my trailer lights through.
Daniel
2/12/2014
These guys are great. My part was actualy out of stock when I ordered it. Etrailer staff was in contact with me right away to inform me what was going on, impressive. They got and shipped my part to me in a very reasonable timeframe, awsome service.UPDATE Awsome. This is my second respons. Just got my new ball!! HaHa!! great service, awsome customer service!! nice to see that in the new era of the internet world that someone seems to have an old fashon, give a rip, attitude about what customer service means. Etailers comunication was exceptional and they got me my part sooner than I expected, even though it was out of stock when I ordered it!
David
2/12/2014
Shipped quick, great price. Would purchase from again.
James
2/12/2014
etrailer was a good experince. Good products and very fast shipping. Very fast responses as well. Reccommend their site be checked out.
Lee H
2/12/2014
Very fast shipping, Customer Service was excellent, Will definitely be a repeat shopper!!
Michael
2/12/2014
All I can say is WOW what great customer service, Ive viewed many of the videos on youtube then placed an ordered for a Derale Fluid bypass valve, and then received a phone call with a problem with the item, and within a few minutes problem solved. Most other places would have just back ordered the item, they took the time too call and make a first time buyer completely satisfied. WTG keep up the great work.
Myles
2/12/2014
Kim was extremely pleasureable to deal with. She went out of her way to make sure the parts i needed were compatable with my truck. I will definitely do business with and recommend etrailer to anyone
Ronald
2/12/2014
They are one of the very best online retailers I have done business with! Would shop with them anytime.
Scott
2/12/2014
Outstanding !! service and support costumer. Appreciated help given by Carla. Thank you.
Angel
2/11/2014
Wow - what a great company to work with. I bought a gooseneck hitch from you a few years ago and now have a new truck, so I have to do it again. I am amazed at how fast you get your products shipped. Thank you.
Bart
2/11/2014
I ordered the wrong wiring harness on the internet, but I called and Christy B. helped me get the one i wanted. I really appreciate the extra effort Christy went through to pull the original order and then putting in the order with the harness I really wanted. I have a 2014 Town and Country and was unable to get a hitch locally. I would definitely use etrailer again and recommend it to anyone.
Bruce
2/11/2014
Order shipped in 3hrs....Wow..!!
Carl
2/11/2014
The folks at etrailer.com are wonderful to deal with. They will take as much time with you as needed to get you set up with what you need for your vehicle. As I found out, they also honor their lowest price guarantee. In the future, I will not take my business elsewhere unless they dont sell the item. Shop here, you wont be dissapointed!
Carl
2/11/2014
This was the easiest online shopping experience Ive ever had. The demonstration video was very helpful. I saved the link to my favorites. I would definitely recommend this to friends.
Carla
2/11/2014
Wow! Fast service, great products and excellent instructional videos. I will tell everyone about etrailers! Thank you for the upgrade on my shipping. Great customer service.
Douglas
2/11/2014
I have been shopping with etrailer for several years and I have always been very pleased with the price, selection and customer service offered. I will continue to use and highly recommend etrailer.com.
Gary
2/11/2014
What a great experience on my purchase. The lady that attended me Cathy was very helpful and took care of my order right away. Additionally she sent an e-mail confirming my order and shipment. Thank you very much.
Gerry
2/11/2014
Best prices that I could find. Easy ordering.
Jason
2/11/2014
Great company. Great products. Outstanding service from wonderful people
John
2/11/2014
My package was shipped within three hours of order then seven days later the US postal service delivered my package. Kansas City to Austin Texas I am very pleased with etrailer and will certainly be back.
John
2/11/2014
I have not received the tailgate yet but the ordering process was seamless. Pat Sales Rep was knowledgeable about the product, informed on shipping schedules and inventory levels. She confirmed both on the phone and by e-mail of my order number, tracking number and estimated time of arrival. I was involved in sales and service for over 35 years and Pat is a credit to your organization. I appreciate her professionalism and product knowledge.
Larry
2/11/2014
Received my Blue Ox Sway-Pro WD hitch today. etrailer called me a week ago and said they were out of stock and it might be 2 weeks. It took only 1 week! I have only had good experences with etrailer. I have tried to save money shopping with others and have very bad problems. I will buy from etrailer even if I have to pay a dollar or two more. This company is worth it.
Lewis
2/11/2014
I called for order support and spoke with Dana M. She was extremely helpful and pleasant to work with. I have not received the order yet but if the product is half as good as Danas support, I am sure I will be quite happy.
Michael
2/11/2014
I had a question which I called and the lady on the phone had my answer within seconds. My sons and I have ordered from here in the past and have been very happy with the purchase and the service.
Nick
2/11/2014
I bought a Reese 5th wheel hitch for a Ford Super Duty. Etrailer had the best price I could find. The hitch came preassembled and was easy to install.
Peter
2/11/2014
Needed a set of brushes for a Super Winch. Saw etrailer had some listed and called to see if they had some in stock. Sales person confirmed they were in stock and sent them the same day. Emailed me with tracking number so I could keep track of where package was. Thank You
Roman
2/11/2014
Etrailer is outstanding in all respects. FAST filling orders and shipping. I got exactly what I ordered very quickly. Their WEB site is loaded with helpful information videos and written articles . I wish that I had found them earlier.
Steven
2/11/2014
Etrailer does A great job! They have completely simplified the whole job I was expecting to do. Not only did I find a brake controller so much cheaper than I expected but also got the wiring adapter to fit my truck to make the job do much simpler! Also they upgraded my shipping to faster for free!
Zach
2/11/2014
Fast, pleasant service.
Bj
2/10/2014
Was very pleased with the service I received. Will order from yall again and tell others also.
Daniel
2/10/2014
Etrailer again has supplied my RV parts where no one else could in one order. Great job....your on my favorites list!
Dennis
2/10/2014
This was my first experience with etrailer, and it was great! They upgraded my shipping for free, and were very helpful! I will definitely shop here again.
Donald
2/10/2014
We first ordered online this morning for delivery and then realized that we could pick up the part at the warehouse close to us. We called and Anna S. was very nice and helpful changing it and within an hour or so received an email that our order was ready for pick up!
Duane
2/10/2014
This is my second order with etrailer and I am very impressed with their items and customer service. I get alerts from them every step of the way from the time I place my order till I get the tracking number from them. I highly recommend etrailer.com
Jimmy
2/10/2014
Little hitch in last order but overall the best co I have delt with in the last ten years.Staff is professional and very knowledgeable.
John
2/10/2014
Was happy to see my locks arrive so quickly. Even though they were back ordered. Great customer service, keeping me updated on the status of my order. Thanks Etrailer.
Judy
2/10/2014
Exactly what my customer was needing. Will use etrailer.com again to get HD pintle hooks.
Kim
2/10/2014
Wow! great price and super quick shipping!
Kimberly
2/10/2014
Called etrailer to get a hitch and acc. for my 2011 Honda CRV... I talked Carla M and she was super helpful. She walked me through all the parts I would need for my vehicle, wiring, hitch, receiver & ball.. She was a great help... Shipped out the same day and FREE SHIPPING WoW Pat from Jersey
Pat
2/10/2014
Very straightforward. Casey, the ales person was pleasant to work with and was very professional.
Ralph M
2/10/2014
Received email from Luke saying that my order has shipped and also that my 7 day shipping has been upgraded to 3-5 day shipping for no additional cost to me. WOW !! It hasnt been 12 hours since I placed my order and on Sunday evening no less and you folks have shipped already. Its refreshing to see that GREAT CUSTOMER SERVICE still exists in this world of slackers and care nots. Thanks Etrailer, WAY TO GO !!!!!
Robert
2/10/2014
Very helpful people,customer orientated.
Roy
2/10/2014
This is the 4th time Ive ordered from etrailer.com and i would do it again and again. Ive never had an issue with any products.
Seth
2/10/2014
After searching other sites, Etrailer.com had the extra long drawbar I needed. The purchase price was very resonable and I chose regular ground shipping and the product was in stock at the distribution warehouse and was sent out next day at no extra cost. I would recommend Etrailer.com to a friend.
Steve
2/10/2014
Very friendly service, fast shipping.
Zach
2/10/2014
Great Service!
Donald
2/9/2014
All I can say is WOW! I ordered the part a couple hours ago and just got the email the part has shipped. Excellent....
Edward
2/9/2014
U guys are great thanks for every thing as soon as the product gets here and Ive installed it I will post some pics thanks again :
Melissa
2/9/2014
Products delivered quickly and accurately. All items as described. Found everything I needed. I will shop here again!!
Stephen
2/9/2014
2014 Tacoma Pop and Lock Tailgate Lock fits right, just a little thinner than the factory one.
Aeser
2/8/2014
I have made several orders with E-Trailer, they are always very accommodating, and always have gotten my orders correct. Ricky S. W/E-Trailer was genuinely concerned with my happiness and a pleasure to do business with.
Billy
2/8/2014
Very good shipping experience. Very helpful staff. Will keep contact information in our vehicle while traveling.
David
2/8/2014
wow. shipped super fast, just what i needed for my pontoon trailer, makes it look almost brand new. shawn was a great help
George
2/8/2014
I ordered this motorcycle rail to go on my Landscape trailer, to put on and take off as needed. The shipping was A+ 2 days and the quality is perfect to put my Harley bagger on. I will for sure be using etrailer.com again.
Harrell
2/8/2014
i havent received my product yet ordered earlier today, but if my experience with wayne and bobbi are any indication of what i can expect, i will be more than satisfied... these two individuals make me remember the days when customer satisfaction was expected and often taken for granted... i am very pleased with the personal attention they afforded me and the business i brought to them... they are a testiment to this fine company and all people whos jobs entail dealing with customers... they both are exemplary individuals and their company should take note and have all employees emulate their fine people skills... thank you and i hope i have a need to do further business with you and your company - kent
Kent
2/8/2014
Great customer service, very professional, just a wonderful experience as I did not know a lot about the product. All of my questions were answered and a call back number was given so if I need to contact etrailer again I could get the same person. Super, thanks & God Bless
Leffel
2/8/2014
I worked with Cathy Truman and she was great. On my future orders I will look forward to working with her. You don’t want to loose her from your staff.
Leonard
2/8/2014
Great service
Myron
2/8/2014
Awesome service and products, shipped fast as well.
Ralph
2/8/2014
Impressive shipping time! even to Canada. Also appreciate all the technical info on the site. Makes ideas and selecting products very straight-forward. Ill be here first for my towing needs.
Cody
2/7/2014
Excellent! I wish all E-commerce was his easy and efficient! You dont sell cigars and boating and fishing gear do you? Too bad for me.
David
2/7/2014
Thank you for the heads up. This is awesome. I have never purchased anything from etrailer, but I can tell you that based on this transaction thus far, this will change for my needs. You guys have been great to work with and the communication has been superb!!
David
2/7/2014
One of the best retailers on line. The website provides complete description of the product and a great deal of related information. Product shipped the day ordered and was delivered in two days. I will order again.
Gary
2/7/2014
It is a pleasant experience every time, Easy to place an order or call for assistance on products. Very helpful and friendly staff willing to help with a positive attitude. Will purchase from etrailer again for sure.
Joseph
2/7/2014
Parts were in stock, was told 2-3 days and they showed up the next day! Awesome these guys rock!
Ken
2/7/2014
This is the third base plate we have purchased from etrailer.com over the years as we changed motorhomes and tow cars. I would not change sellers as customer support is always terrific and the product has always arrived on time or early with good instructions and no damage! And I always get a live person who I can easily converse with. Very important in todays online markets. An especial thank you to Amy for this last assist with our current purchase.
Lela
2/7/2014
The Blue Ox hitch is one great product. Very easy to set up,and use. The shroud on my propane tanks was in the way to use the included latch wrench, so instead of having to remove the shroud every time, I just purchased a 17 in. breaker bar and a 1 in. impact socket which works great. Got it right the first try on set up unlike the Equal-i-zer I had which is a pain to set up, and everybody knows you are in the campground with all the noise it made. I didnt even try to sell it or give it away. It went to the recycle bins.
Michael
2/7/2014
Great information on website about product and installation tips. Installation videos are an excellent bonus. Had part in stock and it Shipped from warehouse the same day I ordered!
Rodney
2/7/2014
Ellen V was of great help, loved working with her. Thank-you Ellen V., you made my purchase so simple!
Skip
2/7/2014
shipment was timely and in good condition upon arrival
William
2/7/2014
masha was very helpful and very good at her job i was very please with everything and would order from you in the future thank you
Bill
2/6/2014
Etrailer was a excellent shopping experience great prices and a great product. Fast shipping and great customer service I will be a return in customer many times to come thanks and keep up the great work.
Clint
2/6/2014
My order was shipped within a couple hours, nice work guys!
Dave
2/6/2014
A+= great price, received as pictured/ordered, shipment was fast, received in three days. Thank you.
Douglas
2/6/2014
Fast shipment. Item as listed. Excellent online store.
Frank
2/6/2014
Fast service and quick shipping
Gary
2/6/2014
Customer service on a scale of 1 - 10 rates a 15!!! I would never hesitate to buy anything from Etrailer.
Jesse
2/6/2014
Very pleased with my purchase, fast shipping and great folks to deal with. Thanks again..
John
2/6/2014
Thanks to Jason I now have lights for my Horton Hauler. Jason was knowledgeable and very customer service skillls. Thanks for the entire team. Larry
Larry
2/6/2014
Both Vince and Dana are very helpful!
Ming
2/6/2014
Thank you etrailer, you provided me with the best prices and the fastest shipping on the planet..... Thank you very much
Randy
2/6/2014
I am really happy with trailer.com. I ordered a tailgate light for my boyfriend and the employees put my order on threw and even made the shipping faster. If I am ever needing anything for trucks again I will shop at this website. You guys rock.
Rebecca
2/6/2014
Amazed with same day shipping when ordered at 6:30pm. Also upgraded to 3 day express at no charge. Great communication.
Richard
2/6/2014
Best experience I ever had ordering Extremely fast shipping. Will order again from them.
Ronald
2/6/2014
I would recommend etrailer.com to everyone. The best customer service from any company I have ever used. Great! Great! Great!
Ronald
2/6/2014
Rebecca, The order , sales person was very helpful. I recommend etrailer to any one that needs any of their products.
Ronald
2/6/2014
Again I had a great experience. Cathy T. Your super should recognize you. Thanks etrailer, and foremost Cathy T.,
Steven
2/6/2014
spoke with Marsha for my order,she was very helpful and very professional. Marsha went above and behind to answer all my questions about my order and made it very easy. This was my first time ordering from Etrailer and I was very impressed and will continue to do business with.
Timothy
2/6/2014
You guys really saved my bacon. I needed a replacement part and was unsure of the correct replacement numbers so I contacted customer service. I got the parts in before the weekend and managed to repair the hubs and use the trailer to go pick up the new deck boards and get the deck installed in time to get moved into our new house. Thanks so much for the great service, Ive already dropped your company name a few times and spoke well of the pricing, service I received and proximity to our state I live in central Mississippi resulting in short delivery times.
W.t.
2/6/2014
Excellent service, many thanks.
Allan
2/5/2014
Easy ordering process, items in stock, and expedited shipping at no additional cost - superb customer support!!
Bruce
2/5/2014
The best customer service ever, Extremely knowledgeable tech department, thanks Tom! The lowest price guarantee is a fact, thanks Judy!
Chris
2/5/2014
The lady who took my call Dana M was very pleasant and helpful. She represented your company in a manner that made this customer confident of my order being handled well. Thank You
Don
2/5/2014
I have to say the customer service with etrailer.com was absolutely amazing. I dont normally write reviews but I had to in this case. I was emailed on every step of my purchase until it was delivered. Thank you all!
Holly
2/5/2014
Once again, etrailer has been great to deal with. I broke my tag holder removing the winter cover from my trailer, and didnt want to chance losing the plate on our way to the Daytona 500. I called to order a replacement, and Renee was great. Helped me find the best shipping, and in less than an hour, my order was shipped. If you want to be spoiled by great customer service, you cant beat etrailer.
John
2/5/2014
Very easy to order, have what I needed.
Kenneth
2/5/2014
What awesome customer service. I ordered 2 sets of Thule Snow Chains and had it for ground shipping. I got an email saying it was upgraded to priority shipping. Thank you Nancy W. I cant wait for the delivery to come with such great care to me as a customer.
Mainul
2/5/2014
You guys are awesome Ive been looking everywhere for certain parts and could not find until I found this web sight u guys ship fast and always keep me up to date through emails thnx guys
Micheal
2/5/2014
5 Stars...My hitch and wiring arrived at my doorstep 3 days after I ordered it in a very sturdy box with NO visible damage. I recommend etrailer.com with no reservations…
Monty
2/5/2014
Etrailer is a topnotch, reason I say this is all my 3 purchases online in different occasions arrive on schedule. All are properly labelled and boxed. Very highly recommended.
Reynaldo
2/5/2014
GREAT SERVICE ++++++++++++++++++
Richard
2/5/2014
Great experience, easy to find what I needed and quick reply to purchase, highly recommend. Thanks
Ronald
2/5/2014
Fair prices, reasonable shipping and great communication. What more can you ask for? Thank you
Scott
2/5/2014
Really easy to order from, friendly, helpful, knowledgeable. Ordered one day, shipped the next.
Signe
2/5/2014
Everything I have ordered has been fast, exactly what I order and friendly customer service. I cant ask for anything more than that. I have and will continue to recommend etrailer to every one who asks or needs trailer parts and accessories.
Terry
2/5/2014
Thanks, you guys are the quintessential customer service department. This is my second time ordering from you guys and the communication is unparalleled by any other organization that I have purchased from online. Keep up the great work!
Theodore
2/5/2014
My second purchase from etrailer was the same experience as the first. Great prices. Easy to use web-site for ordering. Incredibly fast shipping and effective communications. Great tools on-line for installation instructions. This is how on-line shopping should be!! Thanks.
Vance
2/5/2014
As an owner of a retail business, I am very aware of what constitutes good customer service. What I received from trailer.com was not just good customer service, but exceptional customer service. I highly recommend them and would definitely do business with them in the future.
William
2/5/2014
Fantastic service and shipped early.
William
2/5/2014
Wow this was my first online purchase but it will not be the last. this was a great product good instructions and pics.Absolute genius.Back in Canada at the dealership this would have been well over $200.00 dollars thank you so much.
William
2/5/2014
Great site! Great prices. I liked the educational info on tires and wheels. Video great tool.
Brad
2/4/2014
This company was amazing and really saved the day. I realized Thursday night after 5pm that no stores in town had the trailer part i needed in order to move on Friday. I had driven to a Honda dealership to get the part and it would have cost me $130.00 and I would have had to drive an hour to pick it up. I called etrailer.com Thursday night at 5:15pm. I was immediately connected to Jen. I explained I needed a trailer part by the next day and asked if it was possible. Etrailer.com had the part for only $23.00. Next day shipping would have been $53.00 but Jen was kind enough to figure out I could do 3-day shipping at $13.00 and she would make sure the order was processed, and shipped to arrive the next day. She even called me back a half hour later to confirm it was on its way. It arrived by 4pm the next day, just in time for me to pick up my moving trailer. Etrailer saved the day and saved me a bunch of money.
Brendan
2/4/2014
etrailer has been a trusted reliable source to purchase my vehicle hitch needs. I have made two separate purchases for hitches - one for the front of my truck and one for the back of my 5th Wheel, and both purchases were shipped out quickly, well packed, and fit exactly as I had hoped they would. I highly recommend etrailer.
Charles
2/4/2014
The responce was quick with more than adequate e-mails detailing progress and time of arrival of cover. I recommend this company. Thank You
Craig
2/4/2014
Great experience - Londyn was very patient, helpful and knowledgeable of products.
David
2/4/2014
I appreciated the phone call to verify my shipping address and the explanation on shipping charges.
David
2/4/2014
Very helpful and knowledgeable people.
Gordon
2/4/2014
Thank you for prompt response on my order of a golf cart tire and wheel and upgrading my shipping so that I received it sooner at no additional cost. You made it so easy, convenient, and affordable, that I am going to order another to keep as spare.
Joan
2/4/2014
Quick delivery. Great product at a good price. Ill definitely be back!
John
2/4/2014
Yall rock! This is my second order with etrailer.com and it wont be the last. Its easy to use the website, prices are competitive, and product shipping in less than 2.5 hrs after order receipt is unheard of. I had a question and it was answered to more than my satisfaction....If only more companies ran their businesses like you!
Kevin
2/4/2014
Judy in Sales was awesome. Thanks for all your help, Les.
Lester
2/4/2014
Fast,efficient service!
Robert
2/4/2014
Awesome job yet again. This is the second order I have placed and also the second that I was very satisfied with the speed and customer service. Keep it up guys!!!!!!
Shane
2/4/2014
I was very pleased with the care and thoughtfulness of the associate who handled my call. My order was placed today and it is already shipped looking forward to receiving my cargo transported.
Simone
2/4/2014
Service is always great. I prefer to call to order and the ladies that I talked to were very courteous and polite. Knew exactly what I needed and shipped the same day this last order. Always a pleasure to do business here.
Alan
2/3/2014
Anna was great in the internet order department. She personally saw that our order for a Blue Ox tow bar and baseplate made the UPS truck the same day to ship to TX. Great job and we really appreciate the fantastic service.
Barry R
2/3/2014
I have purchased several items from etrailer.com and have found their company to be very customer orientated. Shipping is prompt and the product information is very good. I have also found they stand behind their lowest price pledge with action not just words. A truly honest, customer orientated company. A rare find these days. Im very happy with my customer experience and I highly recommend them.
Charles
2/3/2014
First time order was a pleasure to work with professional, product knowledgable service reps Brenda S. Ricky S. and Cathy T. Order delivered and installed and in use now! Thank You All for the good Service! We will tell all of our friends who to call for towing equipment! Sincerely, Chet Hathaway
Chester
2/3/2014
Product is very nice and reasonably priced. Shipment was quick. Would by from here again.
David
2/3/2014
Order trailer repair parts on Saturday afternoon. I got a confirmation emails stating my order was received and shipped within 30 minutes! Efficient and good prices! Thanks trailer!
Douglas
2/3/2014
Great information on website, especially liked installation video linked with specific item. Installed without a hitch as advertised.
James
2/3/2014
Lock pin is great. Speedy delivery. Staff was very help full. Thanks. Jim
Jimmy
2/3/2014
So far Im really impressed. Same day shipping of my order and a free upgrade to have it sooner. Ive dealt with other on-line trailer suppliers, but never treated this good. Ill send pics of Jake with his new shoes on. THXs
Lewis
2/3/2014
Awesome service. Ordered a Curt Class III trailer hitch for a Honda CRV on a Friday and it arrived the following Monday. I was sent two emails informing me that my order had been received and that my order had shipped. They upgraded me from 5-7 day shipping to 3-5 day shipping for free! Will be using this site for everything car/towing related. The hitch itself was exactly what I wanted and what was displayed on the webpage. Absolutely one one the easiest online purchases Ive made.
Philip
2/3/2014
super company, internet page is easy to use and the company goes to great lengths to satisfy the customer..
Richard
2/3/2014
The harness for the trailer lights on our Equinox fit and plugged in exactly where the video said that it would. All seems to work great and the video was very helpful and saved me from attempting to splice into the existing wires. Thank you
Trevor
2/3/2014
Great website and customer service! Immediate ship date with tracking, highly recommended!
Dale
2/2/2014
Sweet and easy!!!
John
2/2/2014
One of the best e-commerce companies I have ever dealt with! Extensive inventory and super fast shipping with great communication.
Larry
2/2/2014
Trailer parts arrived in good shape and timely. I will use your site again.
Luigi
2/2/2014
Easy process to order & easy to install.
Robert
2/2/2014
Late delivery but it was communicated to me several times that it was due to back orders. I was never concerned it woujld not eventually arrive.
Stephen
2/2/2014
Excellent service, helpful staff, fast delivery.
Tom
2/2/2014
This is the fourth time I have ordered from etrailer and each time I am extremely satisfied. They have great prices, excellent customer service and I love the free shipping. I always recommend etrailer to friends and family.
Brian
2/1/2014
You guys had my order pulled and on its way within an hour or so.Thanks for the emails an the upgrade at no extra cost.You guys ROCK thanks again.
Darrell
2/1/2014
I must admit - my shopping experience with etrailer has been perfect. Their web site is chock full of the information needed to decide which option you need and once you order, their communication is second to none. They absolutely go out of their way to provide excellent customer service. Good products + great customer service = super company!
Dennis
2/1/2014
This company is amazing. I placed an order at 10:00 PM and George J replied at 11:57 PM that theyight be able to ship the trailer hitch within 24 hours. Then at 2:30 AM Austin sent an email that it has been shipped out and I will be getting it in 3-5 days instead of the standard shipping 7-10 days. What a great company!
Joseph
2/1/2014
Great service.
Stephen
2/1/2014
Fast I havent attached the light trailer hitch yet but I can say that it was delivered really fast. Great job
Anthony
1/31/2014
I have shopped at etrailer for several years but todays experience blew me away. I overlooked the need to replace my Ubolts on a rebuild. I placed an order late Fri aft and within 1 hour I was notified that it was shipped! It was such a tiny order but it was expedited! Wow!
Bob
1/31/2014
Great experience. Very personal treat, quick response. You are doing a great job!
Carlos
1/31/2014
A +++ fast shipping, great product. Thanks, pleasure to do business with.
Chad
1/31/2014
The etrailer site was excellent. It was easy to find what I was looking for, read recommendations and reviews, and make the purchase. Emails from personnel handling my purchase and shipment were received within hours telling me the item was in stock, had shipped, and that the shipping had been upgraded for free. I was very pleased with my entire purchasing experience on etrailer.com and will recommend the site to others if the opportunity arises. Thanks, Charlie
Charles
1/31/2014
Everything about my order has gone just as it should. The shipment arrived today but I havent had time to do the install. Thanks for the great service!
Don
1/31/2014
Awesome! Quick and Professional! Upgraded my shipping at no additional cost!
Duane
1/31/2014
Im totally blown away!! Not only did I find the best price anywhere for the trailer lights, they were shipped immediately. I got a confirmation of my order email at 9:38 am, and got a follow up email at 10:05 am that said my order had been shipped. Never in years of ordering online have I seen anything even close to that!! Im just totally elated and will spread the word.
Gordon
1/31/2014
I have yet to receive my product because I ordered it several hours ago. I ordered a hitch and roof mount bike carrier and did not need to receive it for a few weeks due to the cold weather right now. I picked the standard 5-7 day free shipping. I just received an email stating I was upgraded to a 3-5 day Express shipping for no additional cost. So far so good. If the products come in and are in good condition as should be I will be doing more business and passing etrailer along to them!
Greg
1/31/2014
It is a first time I have visited this site. It was very easy to navigate. I like the free shipping feature which was suppose to take 5-7 days but the company upgraded the shipping without any aditional cost. I am awaiting for my order to come.
Jana
1/31/2014
Etrailer always has what I need. The specification details and technical information are second to none, especially the installation videos. So far the items Ive needed were always in stock and delivery was quick.
John
1/31/2014
I ordered merchandise on Monday, and was told using UPS that I would receive the merchandise on the next Monday 4 working days with the shipment going out on Tuesday. I mentioned to the sales person that I was in a hurry but didnt want to pay for any expedited delivery beyond the UPS. I received notice that on Monday the same day the order was processed, that the item had shipped, and it was received on Thursday. EXCELLENT SERVICE and the products are as advertised.
John
1/31/2014
Etrailer.com has a huge number of resources for customers to use. I am someone who knows little to nothing about trailers/towing, but I am confident the task of installing my own trailer hitch will be made step-by-step with the help of this site. Theyve got a good thing going here.
Joshua
1/31/2014
This is my second purchase from etrailer.com . Im very satisfied with the whole online purchasing process. The products offered are completely described and properly represented.
Lewis
1/31/2014
Great business to buy from,As described,Super fast shipping. Would buy from again. Thank You.
Paul
1/31/2014
product nicer than the photo and arrived in just a few days
Paul
1/31/2014
Very helpful and friendly phone correspondent. Website very good too. I expect that the parts ordered will arrive early next week.
Richard
1/31/2014
Great company to work with fast processing and shipping was expedited at no additional cost. Would do business with E-trailer again.
Rick
1/31/2014
The videos are very helpful!
Robin
1/31/2014
Just ordered tonight and is shipped already at a discount rate? How cool is that!!! I have three vehicles, motor cycle, Golf cart, and camper. We WILL do business again.
Roger
1/31/2014
Sue was very helpful with the order and will do business with yall in the future.
Tim
1/31/2014
Very impressed with your service, you made it very easy. Your follow up and quick responses to my order are outstanding. I will highly recommend you to my friends. Thanks again for your great service
Warren
1/31/2014
Great Company upgraded my shipping for free.
William
1/31/2014
Ordered on Sunday, received the following Wednesday AND FREE SHIPPING! Excellent products, excellent service and very competitive pricing. In fact, with free shipping their prices soundly beat all of the other web sites I looked at. Their web site is very user friendly and they go out of their way to show product features and how-to installation procedures ensuring the buyer can see everything needed to confidently buy the correct products. Etrailer gets my highest recommendation.
Arnold
1/30/2014
I have used etrailer.com on several occasions, and it has always been a good experience. Fast, problem free and friendly. I wish all my internet purchases would be this good.
Bent
1/30/2014
Parts was as ordered. Fast and accurate delivery! Great service, thanks!
Caroline
1/30/2014
Within 30 minutes of placing my order which I received free shipping for I received an email from etrailer.com They upgraded my shipping and it will now take about half the original time to receive my order. Thanks!
Jeff
1/30/2014
quality products at great prices and very fast shipping, what more could you ask: thank you!!!
Keith
1/30/2014
GREAT SERVICE THIS WAS FOR MY BOSS AND YOU KNOW HOW THAT GOES SOMETIMES. ETRAILER EVEN GAVE ME 2 DAY SHIPPING AT NO EXTRA COST.GREAT JOB
Kyle
1/30/2014
The web site was easy to manuever and the prices seemed very reasonable. I will comment on the quality when my merchandise arrives.
Larry
1/30/2014
From start to finish experience with etrailer has been 5 star. Price of product, customer service, packaging and timely delivery is excellent. Will order from you again and recommend to anyone! You have my permission to use this comment as needed.
Mark
1/30/2014
We ordered the RV manual pull out steps for use on our deck semi trailers. Ordering was easy, and they arrived quickly and damage free.
Mark
1/30/2014
Price was better than automotive store by $ 21.00. Same brand too. Motor home tag and tail lights were covered by luggage carrier when loaded. Saw State Trooper pull motor home over for covering up tag so solution seemed to be putting stop lights & tag on luggage carrier.
Michael
1/30/2014
I was looking for a bike rack solution to a car with a hatchback rear spoiler. The etrailer site cut through all the noise and provided the guidance I needed. Good experience.
Philip
1/30/2014
It was very fast and quick to do, the prices are great. I will be bying more later
Robert
1/30/2014
They understand the customer may need a bit of help understanding what is needed and how to decide what to buy. Excellent website with all the support you could ask for. These are the go to folks for towing.
Ron
1/30/2014
It took me several days to make my decision about what hitch to buy. I made 3 phone calls to Etrailer and each time the person patiently answered all my questions and gave me lots of technical info they carefully explained everything. Great people. Very knowledable.
Ronald
1/30/2014
etrailer is great! Fast shipping and reliable communication. Thanks guys
Glenn
1/29/2014
The quality of the rails is more than expected. Shipping was also faster than I expected too. Thank You!!
Glenn
1/29/2014
My step pads and light strips are perfect and great updates on back order products. Thanks!
James
1/29/2014
E trailer is the only place i shop for my trailer needs. Great service and fast shipping thanks again etrailer
Jason
1/29/2014
Very impressed. The web site was easy to work with. Even for a novice like me. Even beyond that, the phone call to your company exceeded my expectations. Your representative was experienced, friendly and helpful. She walked me through my purchase and kept me from making novice mistakes in purchasing the parts I needed. I have another boat trailer that I will be using your company for in the future. Good job.
Michael
1/29/2014
I ordered the lock 12/29/2013 on line for a great price. I was immediately emailed that the item would not be available from the manufacturer till the end of January. I was kept informed by email several times as my ordered waited to be filled. Very good communication! 1/27/2014 I was emailed that my lock was shipped. I received it 1/29/2014. Two days. Fast shipping. Easy install took 45 minutes outside in 32° weather. Good instructions. Good quality too, looks like OEM. Lock works great! etrailer is great to do business with.
Peter
1/29/2014
Got the replacement vent cover super fast. Replacement was so simple and easy. The directions where right on and very simple to follow. Will buy again!!!
Barry
1/28/2014
very resonable prices, fast shipping, quality parts
Ben
1/28/2014
I am a repeat customer with etrailer.com because the service I receive is always outstanding! The products are exactly what they are said to be. No gimmicks. Thanks etrailer! Keep up the great work
Chris
1/28/2014
This is the first time that I have ordered anything from etrailer.com. The parts that I needed were in stock, and shipped the same day, with them upgrading my shipping for free. I will definitely order from them again and tell all my friends and family about them.
Chris
1/28/2014
I ordered this hitch on 1/23 and received it on 1/28. From the time I took it from the UPS drivers hands to the completion of the installation it was 30 minutes. This hitch was a great buy for what I paid for it
Dale
1/28/2014
Had trouble finding a tire rim. Once I found etrailer.com on the computer they had what I was looking for on line. Ordered it Monday afternoon and UPS delivered it the next evening. THANKS
Donovan
1/28/2014
It was delivered very quicklyThe order was received on time and was in excellent condition. I have no problems with ordering from etrailer and would do it again. Thanks for the great service.
Edward
1/28/2014
Efficient, prompt service:..... at every step . Excellent information updates,...your company will be highly recommended.,
Ihor
1/28/2014
Ordered the same parts from a retailer on Amazon because I would have saved about $4.00. Three days later the parts still hadnt shipped. Canceled the order and ordered from etrailer. Three HOURS later I received an email that my order had shipped. Worth the extra $4.00. Thanks etrailer!!!!!
Julie
1/28/2014
VERY FRIENDLY STAFF EVEN CALLED ME TO VERIFY MY ORDER
Kirby
1/28/2014
This was an easy place to find what I was looking for I checked other sight and was not able to find what I was looking for and when I did the cost was hire
Lawrence
1/28/2014
i order a Hitch for my new jeep. after going to a few different websites i decided to buy at e trailer! The hitch is just perfect! Took me longer to get it out of the box and get couple of tools out of my tool box than to install it. Thanks etrailer!
Luis
1/28/2014
quick service, was kept up to date on fulfillment and shipping progress so far. very happy with the service so far. Great experience.
Lukas
1/28/2014
The prices are great and the website was easy to use. All parts were organized, well described and easy to find! I will definitely order all my trailer parts from this place.
Matthew
1/28/2014
George J and Donnie Y were amazingly efficient and professional. Received emails from them regarding my order in lightning speed. I am very impressed.
Peter
1/28/2014
Very good service. Got what I needed and back up camera is working well.
Steven
1/28/2014
2 hitch ball and 5/8 shank is hard to find. I needed the 5/8 shank to fit my riding mower. Etrailer was the only place I was able to find one. I ordered online and received an automatic order confirmation immediately. Within 5 minutes I got an email from a customer service rep confirming the order and part availability. Within an hour another rep confirmed shipment and within 2 days the hitch ball was in my mail box. Great customer service. Thanks etrailer
Stuart
1/28/2014
they have everything,very good quality at great prices
Zigmont
1/28/2014
I had questions regarding the product I wanted to order and they were answered via email immediately. I felt very comfortable with my purchase after my questions were answered.
Allen
1/27/2014
Outstanding service, delivery time, and quality of product!
Brian
1/27/2014
The best customer service anywhere. Love the product videos and wiring diagrams. I use the trailer wiring diagrams in the field all the time. Thanks again.
David
1/27/2014
Swagman Xtc 2 Cross Country 2Or1-1/4Receiver Anti-rattle Hitch/cable Lock - 1-1/4 & Combo Every aspect of the process from initial contact, to ordering and then delivery went absolutely fantastic! Product assembled and installed on my vehicle in less than 15 minutes and meets my needs and more. Customer service representatives Niki and Nik were of the most help and presented themselves in the utmost professional manner. Thank you etrailer for being a beacon of light in this world of complicity. Keep up the excellent work. Thanks, Greg
Greg
1/27/2014
I ordered a hitch for a new truck. The next day a representative called to let me know that it had been back ordered. He had already searched other suppliers that could ship immediately. He told me of one that offered the same price, but did not comp the shipping. I agreed to the $24 shipping and he took my order immediately. Problems happen, its life. But a company who provides solutions to those problems has earned my business in the future.
Nick
1/27/2014
Fast service! I had ordered the same product from another vendor. After a month, that vendor reported they could not ship the item. What a difference experience at your site!
Norman
1/27/2014
Easy install, great experience, thanks
Steven
1/27/2014
It was fast shipping. Great service. I love my bike rack. Thank you.
Tam
1/27/2014
great site and prices
William
1/27/2014
Great people to work with/ very fast with processing my order. Communication and quick response fantastic. Hope purchase is what I expect , am sure will meet my expectations.
Cary
1/26/2014
I found website and service very helpful with my towing and trailer needs. Good help clips on products, very good instructions. Would suggest ETrailer to anyone in need of trailer parts.
Don
1/26/2014
ETRAILER IS GREAT TO DO BUSINESS WITH GREAT CS AND QUICK SERVICE I WOULD USE THEIR SERVICE ANYTIME
John
1/26/2014
As usual the buying experience from etrailer was great. Great communications and service. Installed new Curt Front Receiver on my Ford Ranger on Monday. Received my AgriCover HD SnowPlow on Wednesday. Took me about 5 hours to assemble the plow and install it. From Thursday night through Sunday afternoon we received a total of about 9 inches of new snow. Being in a rural location we usually do not see our side street plowed for several days after a big snow. With the new blade i plowed my driveway, my neighbors and the 150 feet to the main county road with ease. I am 62 years old and sitting in the truck as opposed to pushing a snow blower when wind chills are -15 degrees is great!
Michael
1/26/2014
Customer service was great. 15 minutes after I placed my order a rep. Called and let me know one of the items was on back order and they would hold the shipment tell it arrived. Received several emails to also inform me of the delay and then when it came in and when it shipped. I will use etrailer again for my needs.
Michael
1/26/2014
This company couldnt have been better. It as courteous and quick to fix a problem that occurred while dealing with my order.
Michael M
1/26/2014
service was great
Phillip
1/26/2014
Ive ordered many times from etrailer.com having found the parts I needed there, and at a fair price. The parts have been top quality, shipped without delay. Thanks.
Robert
1/26/2014
Great selection of products , Very personal service
Tyson
1/26/2014
Was very pleased from start to finish with customer service. I had ordered standard delivery between 5 to 7 days and I received my product in 3 days. The price was awesome on a great product and will be ordering again and recommending.
Bobby
1/25/2014
I purchased a Brake Controller and the needed wiring harness for my F150. The products were great products that worked as they should and the shipping was very fast. Most impressive is the Customer Service of etrailer. One part I ordered was out of stock and the manufacturer would not start new production for a week. They quickly contacted me and offered options so I could get my order quickly. I have not seen this level of customer service in the last 20 years. Would be nice if all businesses could learn from etrailer.
Earl
1/25/2014
Easy transaction
Jeff
1/25/2014
Im impressed! The service was accurate, friendly, and prompt. The product was right. I was, a.so, impressed that, in the packaging, details for returns were carefully and clearly outlined. Ill certainly return to etrailer when I need materiel that you offer.
Jeff
1/25/2014
I am really impressed with the service here. I will recommend this company to any and all who need trailer parts. Try it yourself, you too will be amazed! Mike
Michael
1/25/2014
I have used etrailer.com to order various trailer hitch components and have received excellent service form this company. The parts where of excellent quality and the parts arrived in a very timely manner. I would recommend this website to anyone.
Michael
1/25/2014
I will first start off by telling you that etrailer is the fastest shipper I have ever seen! Ive ordered multiple things from internet merchants, and I have never seen, nor heard of anyone like etrailer shipping their products this fast. For example, Ive ordered a couple things from the website, and almost immediately I get an email saying the product is shipped. If I ever need anything for my vehicle this is the place I will start going, customer service is excellent, and shipping is outstanding! Thank for high quality business, and great work ethics! I give you five stars, and I will recommend my friends to this website!
Nathan
1/25/2014
Great Job
Phillip
1/25/2014
Wow etrailer is fantastic, I was supposed to receive my item on Monday but got it 2 days early. Very satisfied with my item. Thanks e-trailer.
Reny
1/25/2014
Second order service was as great as the first, that why customer return.
Robert
1/25/2014
This was my 4th purchase from etrailer. In every case the customer service has been outstanding and the delivery very fast. It is a pleasure to deal with this fine company. Keep up the fine work.
Tom
1/25/2014
Everything is ok thank you very much
Andre
1/24/2014
Lots of info on the site with reviews and videos, even with very minor details that one usually could not find online anywhere. Great tech support also. After spending a couple of hours on the website researching bike racks and trailer hitches I had no need to go to the store to look and touch the actual product. Both the rack and the hitch for my car were in stock and the products were shipped super fast with nice tracking info map. Great experience.
Andrey
1/24/2014
Thanks for the fast turnaround, thats the kind of service that I look for and will do repeated business with. I understand when items are not in stock that more time is needed to complete the order but when they are in stock a company that can ship same day shows that they are efficient and care about their customers.
David
1/24/2014
This was the first time I used your site and Im really impressed by the quick service. I was also surprised to receive a tracking link so I knew when I would receive my items. I will used this site again. Thanks
Debra
1/24/2014
I would not hesitate to recommend etrailer to my friends and family. The staff answered all questions concerning the parts I needed and then shipped the parts much faster than I was expecting. And then they followed up to make sure I was pleased with my order! Absolutely the best mail order experience I have ever had! etrailer staff are the best!
Donna
1/24/2014
excellent service, fair price
Gary
1/24/2014
Shopping etrailer.com has been a very easy, straightforward process with helpful comparison pictures/information. After checking out at 8:30pm my items were shipped out later the same night!
Jeff
1/24/2014
Bike Rack was as described. Service was great, the free shipping was upgraded and I received it in 4 business days. I had shopped around for this rack and e-trailer had the best price. You will not be disapointed with the service-Oh and I know this is a girly thing but It looks great on my car.
Linda
1/24/2014
I am very pleased, they had what I wanted and shipped it out within a hour or two. I Never had such fast service.
Ray
1/24/2014
this company is one of the best online stores Ive ordered from. My wrong order was addressed VERY Quickly, so quick I was amazed ..WOW that means Ill do lots more with Etrailer .com in the future,
Allan
1/23/2014
Very quick shipping, product was in great shape when I received it. Since we do not have access to a lift and it is January in MN, I elected to have a local shop install. Couldnt have been too difficult, they had the hitch installed and trailer wiring done within an hour.
Cheri
1/23/2014
I have never had an order that was so easy to place or so quick to ship. Thank you! I would absolutely purchase merchandise from your site again.
Diane
1/23/2014
I was treated with outstanding customer service which I would rate extremely rare among retailers these days. Thank you for the assistance in ordering the correct products for my application.
James
1/23/2014
2nd item of business with you folks, good speedy service. the 4 receiver will fit perfectly, looks like a good one.
Steven
1/23/2014
I bought the base plates for my 2005 Nissan Titan pickup. The installation was a piece of cake. I have not worked on vehicles for many years. I am 57 and I thought I could do this. The body parts were a bit worry some due the fact that they are all PLASTIC. After I got into it though, it was easy. The base plates came with great instructions and fit PERFECTLY! All the right bolts etc. Love it.
Thomas
1/23/2014
Simply outstanding. Excellent website. Great videos including some grammatical mistakes by presenters which adds credibility to the presentations since I am more likley to trust a presentation by a real mechanic rather than an actor posing as one. Sales staff was courteous, helpful, patientespecially the ladies, and informed, but never pushy. Even this feedback form is excellent. Rather than a bunch of parrot questions it just lets me say what I think.
Elmer
1/22/2014
Ordered parts for restoring horse trailers from Etrailer several times. My orders usually arrive within 3 days. They have a lot of information on their website about their parts and how to install them. Great experience.
Glenn
1/22/2014
This is the 2nd trailer hitch I bought, and have been very satisfied with the merchandise, the ease of online shopping and the prompt shipping .
James
1/22/2014
These are great tires and wheels at the best price! Shipping and communication were fantastic. I am very impressed and will definitely order any future trailer needs through e-trailer.
Letteer
1/22/2014
Would I recommend etrailer.com, I would 100. Theyre friendly well knowledgable did not try to over sell there merchandise. I so look forward to purchasing complimentary products for all my vehicles in the fiture. I have a Lexus gx470 that I purchased a trailer hitch for I found there web site to be exactly what a do it yourself person need. How to videos,what all you would need to buy from etrailer.com. Buy comparison the dealer hitch /vs etrailer I saved one hundred fifty bucks,for the same material just a different name. Both are custom fit!!
Son
1/22/2014
The customer service was great. I got an email confirming the order within minutes even though it was a weekend, and the bike rack arrived ahead of schedule.
Timothy
1/22/2014
Was very happy with your company. Your people are professional and we got my order shipped right away. Thank you e trailer.
William
1/22/2014
I received my items quicker than I thought I would.
102578856
1/21/2014
Wow. Excellent response time and notification. Very impressed. Havent recd shipment yet but fully expect it will arrive sooner than expected. Well done etrailer.com
Brian
1/21/2014
On-line research of products is well organized and product descriptions are extremeliy informative. Im very impressed with how quick my order was processed and notification was delivered via e-mail. Already thinking about my next order to etrailer.
David C
1/21/2014
I want to thank your company for great service and products
Debi
1/21/2014
Thank you, I think you just became my new favorite trailer supply site. Look forward to getting the locks and securing my trailer.
Matthew
1/21/2014
Good service and fast shipping! Très bon service à la clientèle et expédition rapide!!
Mia-lisa
1/21/2014
The folks at eTrailer.com are friendly, courteous, and very knowledgeable! Ill always check with them first when Im shopping online.
Robert
1/21/2014
Love the prices, selection of products, and the service. I would and do recommend etrailer.com to my friends.
Ronald
1/21/2014
The shipping was so fast. Packaging is great
Sathyan
1/21/2014
excellent service and a very short delivery date. girls taking order are great and professional. Dont have any negative thoughts about dealing with this company.
Douglas
1/20/2014
I was impressed first to have placed my order on Sunday and to receive notification 15min. Later from associate indicating receipt of order. Then on Monday I receive email confirming order already shipper and upgrade do to express deliver free of charge. Awesome and looking forward to receiving order soon. Thank you.
George
1/20/2014
great to do business with, fast service, will do business again
Joel
1/20/2014
You people are the best! Information on the part and what i needed and having it shipped the same day is # 1. You have excellent employees that know what they are doing and if they do not know about something if asked a question, they will ask someone else to get the right answer for me. Thanks again and well done as usual!!!!!
John
1/20/2014
Dealing w/etrailer was done by phone. Experience was a good one. Person on the other end of the line was polite and helpful. The item ordered was a Carpod Walled Cargo Carrier. After receiving and examining the unit, I found it was put together wrong by the manufacturer. One of the walls was rotated 180 degrees. I had to correct this myself for it to function properly.
Kenneth
1/20/2014
Excellent customer service. Was able to give my order priority with same day shipping and expected arrival sooner than promised. I will continue to use this business for my company needs.
Mark
1/20/2014
After going through a tumultuous return with another person @ E_Trailer, my telephonic meeting with Rose G. to order a part I needed was an absolute pleasure. She was thoughtful, helpful, fun to deal with and very professional. E-Trailer needs more Roses!
Pete
1/20/2014
So far everything is perfectly smooth. your sales rep provided me with a wealth of knowledge, options and expertise.
Ric
1/20/2014
Service was great - got upgraded to 3 - 5 days express shipping at no additional cost. Product was received on schedule and exactly as described. Installation instructions were good and installation was straight forward and easy. Would not hesitate to purchase from this vendor again.
Rob
1/20/2014
positive shopping experience!
Roger
1/20/2014
Great experience. Tailgate Assist arrive in the time frame quoted and was just what I expected. Directions said it needs 2 people to get tailgate back on but I was able to do it alone. It works GREAT. At 68 years old that Ford tailgate was beginning to get too much to handle with one hand. Now its a breeze. Love it! Will definitely order from E trailer again!
Thomas
1/20/2014
I ordered a special fishing hitch for my husbands Tahoe as a birthday present. The selection was extensive and the gift arrived right on time, the day of the celebration.
Vanessa
1/20/2014
Couldnt be better. Received exactly what was ordered and it arrived in 2 days. Have bought from etrailer.com before and will continue to do so.
Cindy
1/19/2014
I received the hitch for a 2006 Grand caravan with sto-n-go seats in 5 days, earlier than I had expected. The hitch was delivered in fine shape. It took me about 90 minutes to install, working alone. If you are going to install this hitch Id really suggest a second pair of hands. I backed the van onto ramps and had a hard time getting both sides into position until I used a hydraulic jack to hold it up. All in all it went fine. For anyone getting ready to install one, an M10 bolt has a 16 MM head and an M12 has an 18 mm head, which you probably dont have in your socket set. Now to order the trailer wiring. A very good experience, Ill recommend etrailer to anyone.
Harlan
1/19/2014
First Class operation. Products arrived as advertised in excellent condition. Shipping was upgraded at no cost to me shortening arrival time. Will certainly not hesitate to do business with etrailor.com in the future.
James
1/19/2014
I had purchased a new truck and the brake controller went with it. Not that I just forgot to remove it, but, it was a inexpensive one and I never liked it. So on this one I did my home work. You provided the most clear and easy to follow information in both your literature and videos on your web site. That is what convinced me to purchase to purchase the brake controller from you. The communication has been GREAT! After placing the order in the morning on a Saturday I received an Email thanking me for purchasing the product and that it was on hand and the shipping information was to follow. Then later THAT DA Y I received another with the shipping info. I look forward to receiving my controller and am sure if I have any installation problems you are there to assist. Thanks Phil
Phil
1/19/2014
was just waiting to get time to fit it man it was easy the whole ordering thing easy to find vehicle application and get products I wanted all got here on time all items accounted for and shipping updates GOOD JOB
Roy
1/19/2014
The e trailer site provided plenty of information, reviews, videos, etc. that it made my purchase decision very easy. I purchased a bike rack and couple of accessories and my order was shipped within 24 hours! I received my delivery safe and sound within three business days and e trailer e-mailed me the same day to ensure I was a satisfied customer. Love this website and will recommend it to all of my cycling friends!!
Diane
1/18/2014
I am very pleased with the products I ordered and the amount of time it took to receive. I ordered a wiring harness t plug for the trailer plug and it works perfect and only took 2 minutes to install, great. I also ordered a fith wheel slider for my rig. I recieved it and installed it in about an hour. The shipment of the merchandice was quick and free. Great service.
Gregg
1/18/2014
The lady I spoke with was great. Very helpful.
James
1/18/2014
ordering was easy. They did a price match for me and actually paid.Items were shipped and delivered as quoted.
Jeff
1/18/2014
Very satisfied. Package arrived faster than expected.
Mark
1/18/2014
I loved it and it was easy to pick out products
Matthew
1/18/2014
So far so good.
Michael
1/18/2014
This was my second purchase from etrailer. And it was another flawless transaction. Etrailer.com is a great website, supurb product, easy installation, nice written intructions and easy to follow how to videos. Eric @ etrailer even upgraded my shipping after I had placed my order. It got here in 2 days!! Wonderful company, wish there were more retailers like etrailer! Would highly recommend! Great job etrailer!
Michael
1/18/2014
I placed my order last night. This morning I had a representative call me advising the hitch I order was not in stock but one could be ordered resulting in a longer delivery time. She offered me the option of filling the order I requested or she provided me with two additional brands that would fit my vehicle. I opted to change to a different trailer hitch that etrailer had in stock. Thank you for looking out for your customers. That goes a long way.
Mike
1/18/2014
I think e-trailer is right on, they give you what you think you are going to get and it fits as it should and is built very strong, my trailer hitch I put on my Toyota Tacoma is perfect and the directions were perfect and the bike rack to go into it I just ordered looks like a winner to so give them a try as they are not like some other MFG. Thanks e-trailer and the people that work for them I will be I know bob ps The people who take the orders know the products and can really help you.
Robert S
1/18/2014
Just plain awesome service! Doesnt get any better than etrailer.com.
Christelle
1/17/2014
etrailer.com is the first place I look when I need anything for trailer and towing options. They are always the fastest, easiest and most knowledgable experts which puts me at ease whnever I order something.
Douglas
1/17/2014
Once again, You have the product that I am looking for - at a fair price - Prompt and friendly service. You are tops on my list!
Duke
1/17/2014
1 it was frustrating that everything I ordered turned out to be out of stock and/or was further delayed 2 customer service did a super job communicating and following through. My order was only a few dollars, but obviously the service ethic is extended no matter. 3 will order in the future
Jeffrey
1/17/2014
Hands down the BEST company I have dealt with for speed of shipping and follow through. They literally sent me an item shipped notice within a couple hours after my order was placed! I received my order 3 to 5 days earlier than expected. If I ran an internet sales company Id want it to be just like these guys do business. Even offered me a link for my post installation pics Refreshing dealing with people who really do put the customer first! Great doin business with etrailer.com! I have already recommended this company to friends and will continue to do so.
Joe
1/17/2014
My experience with etrailer was as good as it gets. The video describing the item I was looking for gave me exactly the information I needed to determine if the item would work for my camper. The web site was easy to understand and performed perfectly when processing my order. I was very impressed with the followup emails with shipping and tracking information. The item was delivered exactly when they said it would be delivered and was exactly what I ordered. I must say this was a very positive experience for me and I will definitly be ordering more items from etrailer in the future. Thank you
Jon
1/17/2014
Just wanted to take a minute to let you know how very much I appreciate your company, your product and your service. Order # 102578450 - Vent Cover You had exactly what I needed, at a great price. Your website is wonderful and your shipping was lightening fast. My wife wants me to let you know that your mailing boxes are awesome….really solid and the hand holes are the bomb. She is keeping it to store one of her Christmas wreathes in.
Ken
1/17/2014
It was a pleasure dealing with the very knowledgeable sales representative. Rebecca said the chains would be here on Friday and indeed they were. That incidentally was fast getting them out of the warehouse and on the road to my location. Very pleased.
Maynard
1/17/2014
Graet web siteand excellent service
Normand
1/17/2014
The customer service is exceptional and the communication with me, the customer, is top shelf. This is a very professional sounding company…
Robert
1/17/2014
I placed order today and the customer service was excellent. My shipping was upgraded and my delivery date was moved up,without asking. I expect to be totally satisified with my order. Thanks Etrailer.
Scott
1/17/2014
Great customer service! Quick replies to emails and fantastic follow up after ordering. Will order from etrailer.com again.
Thomas
1/17/2014
Ordered on Sunday night, at my door in NC late Wednesday afternoon, items exactly as ordered. Cant get any better than that.
Arthur
1/16/2014
Everything was clear and flowed smoothly.
Denis
1/16/2014
Matt was very helpful and understanding in helping me find the right mirrors for my truck. Its hard to find that great service anymore. Thanks. Matt
Ken
1/16/2014
Service and price will not be beat!!!! Best experience I have ever had with any conpany........... Period!
Leroy
1/16/2014
Quality product, Fast delivery, Curtious and Knowledgeable customer service , satisfied with my purchase . Thanks :
Michael
1/16/2014
This company is great, I picked out what i wanted then contacted them by phone and got some advice on my order. Very knowledgeable staff and product was shipped very fast. Definitely going to use them again and twll ally friends and family.
Michael
1/16/2014
Web was easy to move a round on and ordering was fast great job thanks,
Mike
1/16/2014
Awesome service! Great product selection, fair prices, and timely and accurate communication of order status and shipping info, made individual and personal - a nice touch indeed.
Robert
1/16/2014
Great service! I placed my order about 7:30 PM on Sunday. I received it before noon on Wednesday. The merchandise was packed very well for shipping: no damage to anything. I would not hesitate to order from etrailer in the future.
Robert
1/16/2014
Very fast shipping, good product!
Andrew
1/15/2014
I have been in business for many years, I am convinced we live in a world void of any real customer service, then, BAM !, along comes e-trailer and blows my opinion apart. I have been dealing with e-trailer for quite some time, years actually, with one glitch last year when all the wrong parts were sent to me. but guess what ? they corrected the mistake so quickly that the right parts arrived before I could get the wrong ones returned. the way to judge a business is not only by their great service, but by how they handle a mistake. if you can find anyone who gives better customer service, by all means use them, but dont share the info. with me, im happy with what I got. thanks e-trailer, you guys rock.
Dennis
1/15/2014
Fast delivery! The receiving hitch was exactly what we expected. Great quality, easy installation. Couldnt be more satisfied!
Dianna
1/15/2014
Great looking product. Can,t wait to put them on. They looked just like the pics. and they are well built. Showed up on my door step faster than I though they would. Good Job!
Edward
1/15/2014
Ive had super fast service with both of my transactions with etrailer. Each time Ive placed an order Joe has expedited the order that same day, which I truly appreciate! Great service, great products, at very reasonable prices means Ill be recommending etrailer to my friends.
Jerome
1/15/2014
Wow! These guys and gals are great! Ordered my item on a Sunday, it shipped that day from Missouri and I received it Wednesday in Texas. Thats what I call service and the packaging was done very professionally and above standard. Thanks
Jesse
1/15/2014
Extremely helpful and easy to use Web site, and I was amazed by the prompt shipping! Ill be back!
Martin
1/15/2014
amazing service, very proffessionel.
Pierre
1/15/2014
everything I ordered was perfect tks again
Ronnie
1/15/2014
I ordered a 5th wheel hitch that wasnt in stock at the time of the order. Michael S kept me informed of when they expected to get the hitch. In the mean time they offered another hitch by the same manufacturer that was in stock. Amazingly, the other hitch was much cheaper than what I ordered. In the end I went with the other hitch and working with the people to make the change was a breeze. Etrailer has the best customer service around. Count on it!!
Thomas
1/15/2014
This is what customer service is all about. I ordered my brake controller and wiring harness and within minutes received an e-mail confirming my order, within another 10 minutes I received another e-mail letting me know the product was in stock and would be shipped soon. Within a 1/2 hour of placing my order I got a third e-mail informing me my order had been shipped and providing me with a tracking number. Not only was my order taken care of unbelievably quickly but the included instructions made installation a breeze. I will definitely be ordering from this company on any future needs I may have.
Tim
1/15/2014
a pleasure to deal - item was in stock Thanks
Wayne
1/15/2014
I was looking for a trailer hitch for my wifes new Mercedes GLK for taking our bicycles. The dealer wanted $900 without installation, so I decided to look on line & found etrailer.com. They rated their products, told you if you had to do any drilling & how long the install should take & free shipping. After I placed my order, I got a confirmation & Kevin informed me that they where upgrading my shipping at no additional charge, all for $220.
Arthur
1/14/2014
Fantastic Customer Service Amy extremely helpful and cheerful
James
1/14/2014
Very quick process from time ordered to receiving an E-Mail with the tracking and confirmation unit had shipped info. Less than 2.5 hours.
James
1/14/2014
every one was real helpful
Jim
1/14/2014
excellent prompt service everything for towing needs
Manuel
1/14/2014
I tried to order some stuff from a competitor site, but it wasn't working and wouldn't let me check out. I looked for options and came accross eTrailer.com. Their site was very easy to use, the price was very competative. I decided to give them a try. Checkout was a breeze and I got immediate communication that the order was placed. Then a follow-up email that the product shipped the same day..... and was delivered to my door sooner than expected. I give eTrailer an "Excellent" rating for selection, price, ease of use and great personal customer service. I will definitely be ordering fomr them again.
Michael
1/14/2014
Excellent Service from start to finish. I was well informed every step of the way. And the parts are exactly what I needed. I have not had an opportunity to install them as yet but your most recent e-mail with helpful installation hints will be of great use to me. I worked in Customer Service for 37 years with a large utility co. and you guys nailed Excellent Customer Service.
Mike
1/14/2014
EASY TO ORDER WHAT I NEEDED
Olaf
1/14/2014
The part looks awesome and ez to install. Thanks
Rick
1/14/2014
VERY FAST SERVICE VERY PLEASED
Ronald
1/14/2014
Nice surprise, my order was up grade from ground shipping to 3-5 day shipping for FREE..nice doing business with Etrailer!
William
1/14/2014
They had exactly what I needed, with a one year warranty and upgraded the shipping from 5-7 days to 3-5 days for free. What else do I need to say? Thanks guys!
William
1/14/2014
Exceptional customer service from Wayne H on my order. Extremely pleased with etrailer, Thanks!
Alvin
1/13/2014
So glad to find your web site. I have been looking everywhere for the rod connectors for my tool box. No one could tell me where to find them , let alone what they were called. Thanks
Ben
1/13/2014
Great communication and service. Order shipped out immediately.
Carl
1/13/2014
Carla was very helpful and help me find what I needed.You got it shipped same day .
Ernest
1/13/2014
Tires arrived 2 days sooner than quoted.Cheaper price on a d rated tire than the c rated they sell here .Saved myself 60 bucks.Thanks again.
James
1/13/2014
Excellent service. Shipping was upgraded from regular shipping ,which is free with the total cost of hitch, to an upgraded shipping. Very happy with service. Highly recommend for any of your trailer needs. Thank you etrailer !
John
1/13/2014
Very impressed with the site and exceptional level of customer service. Memorable!
Karl
1/13/2014
I think I am glad I ordered from you guys. I woke up and received a email stating my order is upgraded to 3-5day express shipping. I think that says a lot from a company who puts a little more effort among other online competitors.
Nelson
1/13/2014
So far the customer service has been second to none. The installation videos have been very knowledgeable and help me with making a decision on which product best suits me.I will look first to see if etrailer.com has the products I am searching for.
Phillip
1/13/2014
Great customer service, fast shipping and great product!
Winton
1/13/2014
Hello! I had a 2014 Jeep Wrangler unlimited 4 doors and I so happy with the Thule Rack! The only problem is the rear door can´t open with the rack open wide! :
Eduardo
1/12/2014
Thought the descriptions and in depth detail on products was amazing. Could have bought the same bike rack through REI using my REI credit card to get points and my member rebate, but etrailer was so thorough and helpful with all the videos, reviews, etc that I ultimately decided they deserved to get my money :-
Elizabeth
1/12/2014
At 7:11pm on a Sunday evening I ordered a wiring harness. The confirmation email came a moment later. At 7:57 pm on a Sunday evening I had the shipping/tracking info. Enough said! I trust it installs as easy as this & the video & follow up user comments suggest. Thank you e-trailer
John P.
1/12/2014
Great shopping. Have ordered a few times for my truck and trailer hitches and accessories. Prompt shipping, excellent customer service. Fast responses to questions.
Luke
1/12/2014
Great experience. Found exactly what I needed and it shipped same day. Appreciate the great support. You have earned a repeat customer for sure.
Michael
1/12/2014
My order shipped within a couple of hours of placing it - on a SUNDAY. There is no better service than that.
Terry
1/12/2014
Excellent service!
Amor
1/11/2014
Excellent Experience.
Daniel
1/11/2014
Great products, great prices and excellent communications makes etrailer the best there is. Keep up the good work!
David
1/11/2014
Nothing short of incredible service. Patient, prompt and courteous in answering numerous product questions. Very prompt shipment and quick display of tracking results. Not to mention great prices on quality trailer items.
David
1/11/2014
I was informed about the order status from the time I ordered till It was shipped. A++++
Eugene
1/11/2014
Not only is it easy to navigate the etrailer.com website for those hard to find items you cant find but, know exist, but, the customer service for etrailer.com is fantastic. I placed an order but, forgot to include an item, called them up and it was added immediately. Hours later I get an email that the order placed is shipping out. Now THATs customer service! Thank You etrailer.com !
Frank
1/11/2014
Nobody does it better! NOBODY!
Phillip
1/11/2014
Exceptional customer service so unheard of today.Quality parts, competitive prices,outstanding UPS on time delivery even with winter weather delay of 2 days.Website extremely detailed and helpful. I highly recommend them as they strive to excel and take 100% interest if the customer even hints of a dissatisfaction.
Raymond
1/11/2014
Loved the hitch and wiring kit. Was going to do it my self but gave up after a week of solid rain and took it to a local shop. Looks good on the car you almost cant tell its there. Shop people said the hitch was extremely easy to install. They did say it took them longer to do the wiring. Overall couldnt ask for anything better. Oh and really appreciate all the communications between etrailer and my self. Always good to know whats happening with the shipping etc.
Robert
1/11/2014
I was amazed how they put together a complete brake controller package for my Ford F150 that is extremely easy to install.
William J
1/11/2014
John was well educated in answering my questions. He was very thorough assessing my purchase to be sure I wasgetting exactly what I needed.
Arland
1/10/2014
GOOD EXPERIENCE
James
1/10/2014
Dealing with etrailer has been the best online purchasing experience I have ever had. Not only was their price the lowest I could find by far, they shipped in a day and even upgraded my shipping at no extra cost. They are the MODEL for what an online shopping company should be. I gladly give them my highest recommendation!
James
1/10/2014
I recently ordered a trailer hitch for our VW and was glad that I chose etrailer.com.The group here at etrailer.com has been awesome. They processed my order quickly, kept me informed throughout the order process, and they even upgraded my shipping from standard to 3-5 express at no additional charge. I couldnt be happier with the experience and it was refreshing to receive such great customer service. A big thank you to the staff at etrailer.com
Marques
1/10/2014
Knowledge is every thing, weather it be one of the gals or one of the guys, ask a question to whom ever and you get your answer. Bridget took my order and it was underway the same day.Very efficient crew they are. Thanks to all got, shipment 4 working days latter. UPDATE My wheel center caps were shipped later when they got in stock a few days later. They were packed very well for damage free arrival. There was a hiccup in the arrival times quoted, Thats beside the point now. Thanks to the crew and Etrailer, for there efficiency.
Marvin
1/10/2014
found the part i needed fast everything was easy about ordering. will order from again
Matthew
1/10/2014
Your store had the lowest price on this dual air hose kit. I paid for 3 day shipping but with the weather being rough up north, it took an extra day to arrive. No big deal...Im not replacing my tires until next week. Thanks for having what I was looking for and at a cheaper price than Camping World!
Mike
1/10/2014
This is my first time ordering from etrailer.com but it will not be the last. I ordered a towing hitch and wiring kit for my daughters Kia Sorrento on Tuesday morning, to be shipped standard 5 to 7 business days, and it came on Thursday. My order shipped the same day I ordered it. I am very pleased with etrailer.coms service.
Olan
1/10/2014
good service, delivered what was promised
Paul
1/10/2014
Wow! came to my house in 2 days! super fast shipping for free . and nice product.
Timothy
1/10/2014
I received an email shortly after I placed my order letting me know that everything was in stock and would ship immediately. I placed my order on Friday and it was at my door by Tuesday. I appreciate the great service.
Todd
1/10/2014
etrailer have everything I needed to get my SUV ready for towing my trailer. Shipping was fast, the trailer hitch was well packed and did not damage at all.
Tom
1/10/2014
Great service! Quick shipping. I have ordered multiple times and will continue to shop etrailer.com!
Tony
1/10/2014
I was frustrated beyond words. Major snow and ice storms with record cold right near Christmas meant I was not getting any communications or products from anyone I was doing business with. EXCEPT etrailer. They did not miss a beat. My cargo carrier and anti-sway bolts got here in record time. Representatives were very helpful and knowledgeable. All products were high quality. Their service is every bit as good as it was several years ago. They conduct business the way it should be conducted. Why would I buy anywhere else?
Bob
1/9/2014
The shipment of the wrong part was unfortunate, but the customer service for the return and replacement item was very good.
Dennis
1/9/2014
The hitch I ordered was not in stock and that was unfortunate because I wanted it before leaving on vacation. Didnt have to have it because I can use my old one. I really appreciated the communication from Sabrina. She called right away to tell me it was back ordered. She said she would stay on top of the order and get it on its way as soon as it got to their store, and she has done just that. Thank you for keeping me posted. I appreciate knowing what is going on and that someone cares.enough to keep me informed every step of the way.
Douglas
1/9/2014
2 words: Freaking Awesome!
Earl
1/9/2014
U r the best
Hanan
1/9/2014
These guys are great! second time I bought a fifth wheel hitch. Very prompt, professional and courteous.
Hans
1/9/2014
The folks at etrailer work very hard to make sure the customer gets what they need when they need it. I have used them on several occasions and never had a bad experience. Keep up the good work!
John
1/9/2014
Fast delivery, good communications and product was as described.
Joseph
1/9/2014
I ordered a bike rack for my daughter for Christmas. Etrailer upgraded the shipping at no charge. So when I needed parts for my company utility trailers, I ordered them from etrailer. Again they upgraded my shipping at no extra cost. Shopping is so convenient and the service is so good, why would I shop for trailer parts and accessories anywhere else?
Lewis
1/9/2014
Great doing business with this company
Michael
1/9/2014
Quick service
Neil
1/9/2014
I think Sabrina was excellent at her job, answered all of my questions and expediated my order...I would definitely use etrailer.com again…
Royanne
1/9/2014
Product came as promised. Service and delivery were flawless. They were very prompt in answering my questions. This is my 3rd transaction with etrailer and all have been great. Thanks
Tom
1/9/2014
Let me start off by saying I would typically not take the time to write a review. I placed my order and within two hours received an email stating that etrailer.com upgraded my shipping at zero cost to me so that I received my product before it was promised. They underpromised and overdelivered. These people are outstanding. I wish more businesses conducted themselves in this manner. Etrailer.com Rules!
Tyler
1/9/2014
Prompt follow up emails w/order status. Good video for installation instructions. Hoping to receive the item today and install it asap. Will let you know how it works soon.
Craig
1/8/2014
Finding the product and getting it in the cart and paid for was a simple and easy process. I was notified that my purchase is now in route to me. Very happy with your service! Hopefully, in the next couple of days my parts will arrive. Thanks!!!
David
1/8/2014
Ordering was super easy, and their response to getting the order out and shipped was super efficient. I havent received the order, but expect it to be correct and as advertised. I very much liked the experience so far.
Douglas
1/8/2014
I ordered a trailer hitch for my Subaru Outback, it was honestly one of the best online shopping experiences Ive ever had. The communication from etrailer.com was phenomenal and my item arrived when they said it would, and in perfect condition. I havent done the install yet, but I am confident that it will go well. Thanks etrailer.com!
Evan
1/8/2014
My first experience with etailer.com was a wonderful experience. And I will certainly be shopping here again. My item was shipped within 1.5 hours of placing the online order, and shipping was upgraded. WOW, you don’t see that very often!
Harold
1/8/2014
Your web site was exceptional, and I probably would not have bought this with out all of the available information that I found on your site. Both the written reviews of installation, and the video, helped me to make this decision. Kudo's to your marketing, and web design departments.
Robert
1/8/2014
Great to deal with. Fast shipping Will shop with etrailer again.
Ronnie
1/8/2014
Good Price and the best tracking system.
Tri
1/8/2014
fast efficient service...shipped immediately....great price and cheap shipping costs...will buy from again…
B J
1/7/2014
very helpful and polite great people
Dan
1/7/2014
I was very impressed with the service I received from etrailer on my order. I ordered a few items and submitted the order at 4:33 PM CST. At 4:37, I received an email stating the products were in a distribution facility and would ship in 24-48 hours. At 10:15 PM, I received an email stating that they had expedited the order and had shipped it already! Shipped in under 6 hours late in the day. Thats amazing. Thanks for the great service.
David
1/7/2014
I LIKE! Once we got past the payment problem things went smoothly! Since we know that you have ALL the parts we may need, we will go straight to your website for all our trailer needs. you will be recommended !
Frank
1/7/2014
Being a previous customer of this company, I didnt have any doubts as to ordering again. Placed an order this morning, and its being processed for shipping as I sppeak. Thanks for the great service!!
George
1/7/2014
e trailer always has what you need and is fast on shipping. I have purchased hitches and numerous other items and have always been satisfied with my purchases.
George
1/7/2014
Excellent service! The order was shipped the day it was received, and the shipping was upgraded for faster delivery. Our mats fit perfectly. Thank you!
George
1/7/2014
So far so good. Very informative website, knowlegeable phone support and quick service. Ill update this review after I recieve the hitch I ordered.
Gordon
1/7/2014
Best priced tire chains, widest selection by far compared to other online retailers, AND the only one to offer free shipping, how could I NOT be happy?!! Im so impressed & extremely satisfied with etrailer.com. Their staff was very prompt in providing me with my order confirmation & shipping details PLUS they were able to upgrade my shipping for faster delivery at no extra cost and I didn’t even have to request it, they just did it. Theyre awesome!!
Janie
1/7/2014
I ordered a full set of floor mats for an older Toyoto as a gift for my granddaughter, and I selected the wrong color. Certainly my mistake! After contacting Etrailer they sent the return instructions, and did not hesitate in letting me return the floor mats. I am ordering the correct color today. Great customer service….THANKS
Jerry
1/7/2014
The AnchorTrax Truck Bed and Trailer Cargo Control System w/ Sliding Tie-Downs - 6 Long is a great system. I love it. We installed it on a 2000 Dodge Dakota. It looks great and works great. I added three Retractable Ratchet Straps and two additional Sliding Tie-Downs. You will be amazed on how easy it is to use this System. What a time saver... looks great... does the job better then anything I have used. You will love it too!
Randy
1/7/2014
Great Service, Very good prices. I delivery of my parts was quick and easy. I had questions after I received them, they contacted the manufacturer got answers to my questions right away and got back to me.
Richard
1/7/2014
Very professional staff,Matt.was very helpful and knowledgeable about the products they sell .always courteous.This outfit is great to deal with.Excellent service
Stephen
1/7/2014
I have been using etrailer.com for quit a while and have never had any issues, shipments are always earlier than what I was told, which is great. The products were the quality as advertised and the staff has been nothing but extremely helpful when I have questions. Keep up the great work Zach.
Steve
1/7/2014
Great experience, ordered at midnight had an email at 9 am that same day that my order had shipped. Got my package within a week, installing tomorrow. ETRAILERS should expect more orders from this guy.
Tyler
1/7/2014
placed order at 10 am 5 hrs later its shipped thats what i call fast service
Vincent
1/7/2014
By: Dewey Smith 1088 William Ct. Mendota Hts, Mn. 1. I initiated my sales experience to purchase a hitch and electrical wiring kit for my recently purchased 2013 Town & Country mini-van via using your on-line website. 2. I had additional questions so called your sales force who answered my quesions immediately and confirmed my order requirements. 3. I ordered my items over the Holiday week and received free shipping which was a the item that sealed my deal to order thru e-trailer. 4. I went back on line and viewed the installation videos from e-trailer regarding installing the hitch and wiring. Both were excellent. 5. The one area to improve was the wiring kit for the Town and Country. The green wire length that ran to the rear passenger light assembly from the driver rear light assembly was 9 inches too short. I followed the video installation process. I had to splice in an extension green wire to permit it to be slightly loose so as not to yank the factory connectors apart. I work in electronics so this was not a big issue for me but please MAKE This Change.
Dewey
1/6/2014
VERY HELPFULL ,
Don
1/6/2014
WOW!! first time user and wow. Immediate email order conformation. Within in hours email of order received and will be shipped and notified and another email of shipping and tracking number. WOW! Nothing sliding through the cracks with you guys. Thank YOU!!
Martha
1/6/2014
Although the trend to provide good pre and post sale service....ie, talking to a human, is on the rise its still not where it was 30 years ago. eTrailer though has always been fantastic. Ive purchased 2 hitches from them and have referred them out to several friends, who also have nothing but good things to say. The online browsing is clear and the reviews and instructions are bountiful. Keep the good service alive eTrailer.
Thomas
1/6/2014
Trailer hitch and wiring harness: Great products. Perfect match to the orignal factory specifications. Great prices. Fast Delivery
William
1/6/2014
Good transaction. Good prices. Very fast order fill and shipping. Good quality parts that fit right.
Carl
1/5/2014
Ordering and shipping through etrailer was simple and well-done. I like the online video showing and reviewing the product before purchase. E-trailer called me to tell me there was going to be a delay in my product arriving which was only an extra couple days. It came as ordered, and has performed very well.
David
1/5/2014
Very happy with the tire chains. Put them on in my garage and I think they will do just fine in the Sierra snow. The storage bag they come in is very nice too. My only recommendation for the manufacturer would be to use color instead of black and white for the instruction page. The instructions refer to link colors yellow, green but with a black and white illustration… I found myself looking up the instructions online and bringing my Ipad into the garage with me.
Michael
1/5/2014
The lights that i purchased from you folks will work out perfectly for my boat trailer....the ones it had were old and not working well and in need of new ones and this turned out great!...i will be back to your site for other trailer or electrical needs ....thanks again...Al
Albert
1/4/2014
I could not think of getting better service ,and rate the transaction A A A ! ! Doing business with e-trailer is a pleasure ~
Ben
1/4/2014
This is my first experience with etrailer.com. Im hooked!! I placed an order for a light my service guys said was no longer available. The whole process took about 15 minutes, if that. Confirmation of order and then shipping info followed.
Donald
1/4/2014
The lengthy list of items were shipped within hours of my ordering them. AMAZING! I like the prices, the videos on installations, will the part fit MY vehicle and the user reviews. I have already recommended the site to others and will be making additional purchases from ETrailer!
Joe
1/4/2014
Everything was great
Kevin
1/4/2014
Website easy to navigate. Product easy to find. Easy to order. Product arrived fast and exactly as described. Will definetely use again
Mike
1/4/2014
WOW! I ordered this on Saturday at 7:10 my time and got a it has shipped message 10 minutes later How is that for fast service?
Oscar
1/4/2014
Extremely delighted, wow! I look forward to doing future business with your company for other items needed for my new vehicle as I look for pet traveling accessories. I'm am impressed by your customer service, you've gained a customer. I will surely send pictures once installed.
Renee
1/4/2014
Lightening fast shipping. Quick installation. Perfect fit.
Roger
1/4/2014
Great web site...easy to navigate. My order was shipped within an hour of the order being placed. How about that for service.
Wayne
1/4/2014
E-Trailer is 10s accross the board. Excellent customer support, products, shipping, etc.....The installation videos in the product description help a ton!!!!!! Keep up the outstanding work!
Bill
1/3/2014
Great , painless online shopping experience. Easy checkout with the PayPal feature. I use it with my service business.
Brendan's
1/3/2014
I am pleased that the communication with your company was so great. Also i am very happy with the fast delivery and free shipping.the product as shown on the web was exactly as described. Thanks !!!
Danny
1/3/2014
At this point I am really happy with your customer service have not had this much help and excelent response ever except once last year from a company that makes snowmobile gear MotorFist You called and emailed when their was a problem with the order within hours so it would not be delayed Keep up the good work as always I want things cheeper but thats Me!!!! Thanks George.J, Bryan. R, But the star is Dana M. she kept my original order on track with her fast response to the problem with one item being out of stock My maine need was a role up assit on a snowmobile trailer door the rest was add ons I will now get it so I can Install before my big trip for this season. Keep up the great work
Don
1/3/2014
Ellen: Your service is beyond amazing. I really appreciated etrailer's knowledgeable and friendly assistance when I bought the brake controller, so I came back to you for the other things. There are plenty of places that sell these items, but I truly appreciate good customer service and I think you guys have the concept nailed down.
Jeanne
1/3/2014
Rack arrived and is installed. My son (and me by association) couldn't be happier! The ROLA rack is a real quality piece. I have been very, very impressed by the service at etrailer.com. I just can't say enough ... communication was great and service exceeded all expectations. You've set the bar for customer service!! Thanks.
John
1/3/2014
Service like ive never seen before! Items where shipped within a few hours of ordering! I will for sure be back to order more!
Joshua
1/3/2014
Excellent !
Keith
1/3/2014
So far I found your customer service to be outstanding! Upgrading the shipping was a plus. In the future I will use your website for all my trailer needs.
Mickey
1/3/2014
Great company, right parts ! Fast delivery !! Thanks guys
Mike
1/3/2014
I just placed my first order with you guys today, and while its very small, I will be spreading the good word to everyone I know about etrailer.com, already! Your attention to my order, which was just placed literally less than 2 hours ago, is unparalleled. I have received 2 separate emails already from George and Kevin in Customer Service, letting me know that the parts are in stock and will ship today, and the second confirming shipment and upgrading my ship method! It doesnt get any better than that! Thank you! Happy New Year!
Pete
1/3/2014
First time order produce from you guide so will see how handle it but will look forward for the future ordering.
Savannarith
1/3/2014
Excellent service from start to finish. Your company keeps me informed by e-mail every step of the way from the moment I order. Service after the sale is also excellent. I would make one suggestion: The SportRack Roof Rack SR1009 is shown as being suitable for the Honda Odyssey 2013 with factory rails. Not only does the roof rack not fit: its likely to be a poor fit on ANY vehicle with asymmetrical cross-section roof rails. I suggest you add a recommendation to this effect. It would have saved me and perhaps others several hours of frustration.
Stephen
1/3/2014
This programmer works perfectly! It does exactly what my fiancé was hoping for. He spent hours in his truck on Christmas playing with his new programmer. Very happy with etrailer.com and would order from them again. They also surprised me with free 3 day shipping! Theyre just truly outstanding.
Hannah
1/2/2014
Easy to order and very good response on confirmation and shipping process. Am impressed with your service.
Ken
1/2/2014
Thanks for the update and attention. You run a tight business and have a high level to detail. Its winter so no huge hurry on my side. Thanks
Shawn
1/2/2014
Good how to video - thanks
Steven
1/2/2014
I think I got exactly what I wanted for a descent price. If the rims are as they are advertised Excellent corrosion resistance. White powder coat finish over e-coat primer I will be happy.
Gerald
1/1/2014
Great product, great online experience, company delivers as stated. Product installed exactly as stated by company.
Timothy
1/1/2014
They had exactly what I needed at a great price! And they shipped it the same day I ordered.
Barbara
12/31/2013
AFTER PLACING MY ORDER, I DECIDED TO PURCHASE SOMETHING ELSE AND TAMARA TOOK GREAT CARE OF MY NEEDS AND MANAGED TO GET ALL MY ITEMS ON THE SAME ORDER AND SHIPPED TOGETHER. THE BEST CUSTOMER SERVICE I HAVE EVER RECEIVED IN A TIME WHEN YOU CANNOT FIND A WAY TO EVEN SPEAK WITH A PERSON TO HELP. GREAT SERVICE, GREAT PRICES AND A GREAT PLACE TO DO BUSINESS.
Benjamin
12/31/2013
The site was very easy to use. Had no problems.
Debra
12/31/2013
Same day shipping - Awesome service. This is my second time ordering from them and there will be a third.
George
12/31/2013
Very quick turn around on orders. Wish you can ship to Japan. Happy to pay for the shipping. Would order a lot more if you could as we have 4 trailers.
Jeremy
12/31/2013
fast prompt good prices great comunication
Ken
12/31/2013
I have purchased many times from E-trailor and have always enjoyed a positive experience. Their price match is terrific and I always check their web site and order from them whenever possible. Check them out you wont be disappointed.
Kenneth
12/31/2013
These Folks are GREAT!!!!!! Process orders quickly, let you know whats going on and fair pricing.... Glad I found them a couple of years ago.
Kent
12/31/2013
Thank you very much for your service! Ordered late on Friday afternoon and still received it Monday! I also very much appreciated the email status I received on my order.
Krista
12/31/2013
This is the second time Ive shopped with etrailer. The first order I placed on a Sunday and received a call an hour later to let me know one item might not arrive before Christmas. To get an actual call was a shock. Etrailer was recommended by a friend and Ive not been disappointed. Ive since recommended etrailer to several others.
Layne
12/31/2013
The 3D chrome licence plate holder I ordered was just as described online. Nice looking and made with superior quality. Would highly recommend this seller for vehicle accessories.
Randy
12/31/2013
Outstanding service as usual.
Richard
12/31/2013
Site very easy to navigate and prices were great on last two orders.
Richard
12/31/2013
Thank you. Your web site was easy to deal with, and I found what I needed right away as opposed to other sites. Good job!!
Bruce
12/30/2013
Great service. Helped me all along the way. Hitch and hardware came on time and ready to install.
Douglas
12/30/2013
I recommend etrailers I received my order on time and it was easy to instal just like they said thanks so much
Enos
12/30/2013
I love shopping at etrailer! Great service! Great prices! Thank you
Jimmy
12/30/2013
I have placed 2 orders with etrailer and could not be more pleased with the customer service. The orders were shipped promptly and the products were exactly what I expected them to be. Etrailer does a great job.
Joel
12/30/2013
ordering was easy and fast Free shipping was great trailer was easy to put together, A nice sturdy well built product
Larry
12/30/2013
delivery was free & much faster than I thought.
Lawrence
12/30/2013
Wow! I was checking on hitches for our new Buick Enclave, and I didnt expect the pricing to be so reasonable, nor did I expect the quick shipping service. The customer reviews many with photos were invaluable in helping me make my decision. My order was filled the same day that I made it, and the shipping was free, given it was over $150. Im looking forward to receiving the product and getting it installed.
Michael
12/30/2013
Outstanding
Tim
12/30/2013
It was late Sunday Afternoon, I was having trouble with the web site and placing my order for tire Chains. I left an email asking for assistance. Within about two hours, I received a phone call from Rebecca at etrailer.com who helped me place the order. What great customer service. I would highly recommend etrailer.com as a place to do business. Five Stars plus!
Tom
12/30/2013
Good website. Broad production selection. Thanks!
William
12/30/2013
Not bad, I like it!!!. Finding my item was easy and placing the order was simple too. Thank you.
Allen
12/29/2013
Sales person was very helpful and everything was in stock..................have put your site on the Com-Pac sailboat web site as a great source of trailer parts.
Phil
12/29/2013
Good products quick service. Thanks
Richard
12/29/2013
Thanks for the upgrade on the shipping.
Willie
12/29/2013
Easy and fast shopping
Alice
12/28/2013
etrailer was very good with follow up information about the purchase, stock movement, shipping, & how to track my purchase. They were able to upgrade my delivery option, not because they had to but because they want to give the best purchase experience they can, in my opinion. My top of the line hitch mount bike rack was delivered ahead of schedule and in good shape. And the price was very good to boot.
David
12/28/2013
The most important thing in business is customer care, and I cant say more about how wonderful etrailer are they. They treat you as you treat you. Thank you
Faisal
12/28/2013
It helped to have the video and also to talk to bridget - price was right too!
Jenny
12/28/2013
Very easy to hook up . I would liken it to changing a rear tail light bulb . If you can do that this is as easy except for cleaning out all the junk piling up in the trunk to get to it .
Jerry
12/28/2013
Super experience. I placed my order Thursday at 8pm and it shipped the same day. I know MO is 1 hour behind OH but even shipping something same day at 7pm is unheard of. I placed an order for only $90 and still received FREE SHIPPING!!
Josh
12/28/2013
Website is well designed and products easy to find I appreciated the free shipping and quick response
Ladio
12/28/2013
Fast service- my order shipped the same day I placed it-
Lee
12/28/2013
Great service and very knowledgeable Had my product within 5 businesses days over X-mas Holiday. Will shop with E-trailer for all my towing needs.
Michael
12/28/2013
My Nissan dealer refused to look up a relay for running lights even though my 2013 Nissan Titan came with a tow package. e trailer found the part and location to put it and at a quarter of the dealers price. I will recommend e trailer to all my friends. Your specialists are awesome.
Richard
12/28/2013
Have not received the product yet, but the buying experience was great. Thanks
Thomas E
12/28/2013
I have always had real good experience with etrailer. They have good quality items and they always work. I have ordered from them before and will again. They are a good company to deal with.
Art
12/27/2013
Always a great experience dealing with e-trailer!
Daniel
12/27/2013
I have just placed my second order and have been satisfied with the service at etrailer. The customer service reps have been very helpful, the prices at etrailer are competitive and there is a good selection of items.
Dennis
12/27/2013
All have been very helpful with processing this order. Thanks
Donald E
12/27/2013
Great, really easy to find the parts needed, and the folks working the warehouse were great/fast in getting it out
Ed
12/27/2013
Great service. Great product. Fast shipping.
Larry
12/27/2013
Easy website to navigate great prices and fast shipping couldnt ask for anything better.
Matthew
12/27/2013
great so far. I can respond again when my items arrive.
Michael
12/27/2013
Our ordering process was simple, easy and there was great follow-through. We got an email every step along the way, so we knew when it was processed, ready for shipping and when it shipped complete with a tracking number. Our service from etrailer.com was a 10 out of 10!
Scott
12/27/2013
You guys are awesome. You have everything that I have needed for all of my towing needs. Even the videos are awesome.
Sean
12/27/2013
Based on their rapid online response after I placed my order, a free upgrade in shipping, and confirmation of shipping in less than 2 hours I am very impressed. I have not received my merchandise yet but I would definitely recommend this company to others.
William
12/27/2013
Extremely friendly service. Very fast shipping. Will definitely do business with etrailer again.
Eric
12/26/2013
So far so good with this company. When my items get here I will add pictures. This will be for my scooter carrier as I lost the use of my leg 19 months ago. My car is a monticarlo and sits low to the ground. We will be raising this up with the products to ensure not drag. I hope this works as this has been a long road.
Keitha
12/26/2013
Amazing bought my first hitch about a year ago and the service was uncanny! So when I got my new car this was my first site I was on. Ordered my wire harness and it was shipped the same day. Will recommend this site to anybody who asks, thanks mike
Michael
12/26/2013
Good morning everybody at etrailer! I want you to know how pleased we are over our purchase. I initially ordered our draw tite receiver hitch and wiring harness, taking advantage the great price and free shipping. I had to delay my order and billing for several days while out of town, you folks gratiously accomodated my request. You followed up with great communication and timely shipment our hitch. I highly recommend your company to anybody who values excellent service, quality products, and detailed hints & instructions. We will be ordering additional products in the future. Thank you and Happy New Year everybody.
Robert
12/26/2013
Great product, price and service from etrailer. As other reviewers mentioned, the hitch arrived quicker than expected a week before Christmas 3-4 days after ordering with free shipping. Received a personalized email once my package had shipped and when delivery was completed. The hitch fit perfectly and installed in 10 minutes. I followed the review that someone else left previously to rest the hitch on my chest while attaching the frame bolts that were perfectly aligned. Thanks for the pleasurable experience, etrailer! I will definitely be back to order additional items soon.
Steven
12/26/2013
Website defiantly had plenty to offer. Able to find what I needed easily. Pricing seemed to be well within line for the the of products you sell.Speed of delivery was great. Way sooner that expected given the holiday season rush.
Dorla
12/25/2013
I cant believe you got my controller to me so fast. I got done talking to you the Friday before Christmas and you had the controller out to me the same day. Arrived at my door in five days. Etrailer was recommended highly by the manufacturer.
Glenn R
12/25/2013
Etrailers was a pleasure to deal with. Great communication, fast shipping. THANKS!!
John
12/25/2013
I got the wrong item. I need to exchange please. Thanks
John
12/25/2013
Very friendly service. They did everything they could to make my shopping experience great.
Rick
12/25/2013
was very easy shopping and they answered my question right away. received it quickly and was easy to assemble and put on my car. thanks for all your help.
Tracy
12/25/2013
Excellent service and knowledge.
Brian
12/24/2013
This company has the best customer service ever! If you have any questions, they answer them and take care of your needs. This type of customer service is above and beyond expectations.
David
12/24/2013
The service was fast and the parts I needed were easy to locate on the site and I will be back to shop again when the need arises. Thank you all.
Garland
12/24/2013
Last week I ordered the Draw-Tite Trailer Hitch for the 2012 Liberty by Jeep, Part #36451. I took it out of the packaging yesterday. The part looked good -- until I removed the cardboard sheath. Staring back at me were two deep gashes several inches long in the paint and other significant cosmetic damage. This didn't happen in transit, because, as I pointed out, it was already wrapped in cardboard when I took it out of its package, which was in pristine shape. I don't believe the hitch is compromised, but obviously it was dropped and/or damaged before it was sent. I'm wondering if I was sent a part that was used previously. In a perfect world, I'd send back and demand a refund, but I really need the hitch for a trip my family is taking for the holidays. I had heard good things about etrailer. I expected better. Looking elsewhere next time.
Guy
12/24/2013
very fast service, fastest ive ever had. Thanks
Kenneth
12/24/2013
I found what I wanted, but not in stock. I am sure it will be good when I get it. Thanks
Betsy
12/23/2013
Great product and fast shipping.
Bradley
12/23/2013
eTrailer is great, they got my shipment out within a few hours.
Cw
12/23/2013
The service was great at Etrailer! I order and didnt expect to receive the Atv mount kit before christmas, however it shipped immediately and I received it in 5 days! Great price and great customer service. Thank you
Daniel
12/23/2013
Yall have great products & fair prices. Iam very pleased.
Daniel
12/23/2013
easy to place order and within a short time got a email that my order will be shipped in 48 hours. Great company with customer service a 10+
Gerald
12/23/2013
Incredible service, bought on Sunday before Christmas, and shipped or went into shipping status same day...great job..we need more businesses to be like E-trailer…
Herman
12/23/2013
Call customer service to look up a part from 7 years ago....found it.,not made any linger,,,recommended a replacement..processed and shipped within hours. Great service
John
12/23/2013
Bought an trailer light kit for my 1996 Jeep Cherokee Country, it took about 30 mins. to install, tested and everything works fine. Simplicity is the word.
Malcolm
12/23/2013
Perfect, I got lucky and stumbled across their web site and found exactly what I was looking for. Sure glad I did, very fast turn around, seems like I just ordered the steps yesterday
Randall
12/23/2013
Great experience the person who helped me knew exactly what I was looking for and promised to get it out as soon as possible. Thanks a bunch!
Ray
12/23/2013
carla did a great job of explaining her product and why it would work for my needs. We have a Fiat 500c convertable and my wife would like to take her bike with her on trips and it didnt fit anywhere so I called ETrailer to find a hitch that might work and Carla helped find not only a hitch that went on the car but a bike rack for it as well. She also pointed out the differances between class 1 and class 3 so that i would get the correct rack for the hitch. and it shipped today. Outstanding
Rick
12/23/2013
Easy, straightforward shopping. They even upgraded my free shipping to 3 days! A wonderful gesture 3 days before Christmas!
Aimee
12/22/2013
I ordered a trailer jack for my brother-in-law and was provided with the link to this website as I know nothing about trailer jacks. We ordered it fairly close to Christmas and were not certain it would arrive in time. I received an order confirmation from Julie indicating that she would expedite the shipping at no extra charge. As a result, we received the jack in plenty of time for Christmas. I appreciated this extra service which was provided without me even having to request it.
Barry
12/22/2013
You company is great and Pat is the best. I wish all of you happy low stress holidays and a safe new year.
Dan
12/22/2013
I was very happy with the quick service. It was nice to get status updates for my order and it delivered much quicker then estimated. The trailer hitch is great quality and my husband will be thrilled. Thank you for a great product and great service.
Gina
12/22/2013
The service was very prompt and shipping was upgraded for free
Jackie
12/22/2013
The expert comments about nearly every component I looked at on your site were extremely helpful.
Joshua
12/22/2013
I ordered some tire chains and etrailer shipped them for free but more than that, it was able to upgrade my shipping from 5-7 days to 3-5 days shipping. My tire chains arrived faster than expected and I am glad that I can have them with me while I am traveling these holidays. Good job and thank you.
Paul
12/22/2013
That not only did etrailer have what I needed at an excellent price, but that there customer service and communication is absolutely outstanding!! Cant think of another online store of any type that provides such quick, accurate, and personal e-mails of exactly what is happening with my order. And that one customer service rep, Shawn B., upgraded my shipping method just because he wanted to be nice is something I just dont have happen to me!
Randall
12/22/2013
Rims were as advertised, shipped FAST and packaged unbelievable well. Very pleased with the service Thank You
Randy
12/22/2013
I buy almost everything from online stores and rarely have the need to enter brick and mortar stores anymore. eTrailer was one of the best online shopping experiences Ive had. Immediately after the order, I had a follow-up email from an actual person indicating order was taken and shipping info followed immediately afterwards. Highly recommend and hope this company keeps this type of customer service as they grow.
Travis
12/22/2013
I wan t to compliment E-Trailer and in particular Bridget A on their service and follow-up. I needed a part for a new Fulton winch which E-Trailer had not added. Bridget got it added then followed-up to assure I got the necessary information to order. Great service for a small order. My compliments
Carl
12/21/2013
fast service reasonable prices
Charles
12/21/2013
good prices and excellent customer service
Charles
12/21/2013
AWSOME! This is not my first order from you guys. But Bridgit went way out of her way on a Saturday afternoon to get me replacement parts for my 2001 Dodge 3500! Good job. Thanks
Floyd
12/21/2013
Excellent experience! Easy ordering! I like being able to put in vehicle & knowing if it fits your vehicle!
Jennifer
12/21/2013
Actually I have purchase probably 20 times with E Trailer,some of the reasons but not all price, ease of ordering, there commitment to the customer. Great job and thanks for your all your detailed info ration making it so easy to find what I need
John
12/21/2013
I would of canceled the order due to back-order if it werent for the exceptional customer service rep I spoke with. She told me that possibly the order will be arriving at your place by the end of the week, but no guarantees otherwise it again she said should be next week. The honesty would of made me wait for a month. In no way did I hear guaranteed it will be here by Friday to be shipped out, you have my word on it your order will be here. None of that tell the customer whatever it takes was tossed out. In closing it is not the products you sell that makes me a repeat customer but the outright honesty and genuine professionalism of the customer service rep I spoke with. That alone makes me a solid customer and price truly takes a backseat. I will buy from you in the future and not even look for price comparison knowing the quality of customer service its that important.
John
12/21/2013
Excellent service. Answered all my questions. Knew the products well. Enjoyable experienced working with e trailer, again!
Marc
12/21/2013
The shipping was very fast and prices were very reasonable. Installation of my hitch was quick and painless. One thing I could benefit from was a tutorial of the other items I would need. I placed a second order for a hitch adapter and ball mount.
Mark
12/21/2013
I have dealt with etrailer for approximately 10 years. I have found that they always have the trailer or towing-related product that I need, at a fair price, and they ship expeditiously.
Roger
12/21/2013
Good product selection, easy to order and fast shipping. Thank you.
Vladimir
12/21/2013
Thanks for the timely shipping of my order! It's customer service like this that will continue to draw me to etrailer.com for any of my trailering needs. Thanks again, Steve
David
12/20/2013
Right on! And FAST
Garth
12/20/2013
The staff was very friendly and conscientious. They worked very hard to ship my item even though it was out of stock.
Gary
12/20/2013
It was very easy to do our order and the description of the product we wanted was very descriptive to help us make the decision to buy from etrailer instead of another site.
Jim
12/20/2013
I ordered some snow chains which were not currently in stock, but the people at eTrailer Jena D specifically were nice enough to contact the manufacturer and set up a direct shipment. Very kind and prompt on the phone, I wish all my purchases went this smoothly!
Jordan
12/20/2013
I have had nothing but good experiences with this company. I have recommended etrailer to others.
Lori
12/20/2013
Well all I have to say A++++ service. A real pleasure doing biz with etrailer. Whomever up graded my shipping Merry Christmas and Happy New Year.
Timothy
12/20/2013
Top notch sales and , love the tracking.
Bill
12/19/2013
Had a great experience. The part I ordered got to my house in a couple of days. Will put the word out. Thank you
Christopher
12/19/2013
Thanks for the quick delivery. Your business does a good job on providing info on my orders shipping status.
Dan
12/19/2013
Superior experience. Customer service was on top from the moment I ordered. Ordered, notified of order confirmation, another personal email from customer service, and shipped with tracking number all within 2 hours!
James
12/19/2013
I spoke with Rebecca who was extremely pleasant! I ordered a replacement key and told her if she could expedite the shipping because I needed the key before going out of town in a few days. Needless to say, a few minutes later, I received an email saying my item was shipped. Very satisfied with the customer service!!
Ray
12/19/2013
The Brake controler works great. The service is great. They seen I could have pick better shipping for free and just went ahead and switched it for me. **Great job etrailer.**
Ron
12/19/2013
product was shipped and received quickly in good condition and was as described with all component included for installation. E-Trailer was very professional answered all questions and good to deal with, price was great could not find anyone close. I would recommend and use them again.Thanks
Scott
12/19/2013
We were very pleased with the trailering mirrors they dont look as good as the truck mirror but we can see clearly sand it makes backing up so much easier.
Susan
12/19/2013
etrailer did not have what I needed in stock, they ordered it from the manufacture and had it direct shipped, my order arrived in two days, best service I have ever had from any company!! We will continue to do business with etrailer. Thank You!!!
Tim
12/19/2013
Cant say enough about etrailer. Whenever I need a piece of equipment for my trailer or tow vehicle etrailer has it, at a reasonable price, with quick delivery. You cant ask for more. Thanks, Warren
Warren
12/19/2013
had been looking for replacement door latch parts for rear cargo doors for a year, everyone told me it was an obsolete system. etrailer had the exact ststem complete and on hand for avery reasonable price. ill definately brag them up and recommend them! great job people!
Adam
12/18/2013
Was easy with great products. I would recommend to family and friends.
Britt
12/18/2013
Everything I needed in one place, fair price and fast shipping. Great!
Chris
12/18/2013
This the best accessory installation I have ever encountered. Great video of the whole process really helped. Expedited shipping got my hitch delivered to my house days earlier than I had hoped. I cant say enough good things about this experience-really!
Daniel
12/18/2013
I ordered the wrong hubs and call to set up an exchange. The service was fantastic. The correct ones shipped the same day and I was e-mailed information for return shipping. Great service!
Donald
12/18/2013
THIS IS NOT MY FIRST TIME DEALING WITH E-TRAILOR AND FIND THAT THE SERVICE PROVIDED, PRODUCT QUALITY AND PRICE ARE UNBEATABLE. GREAT MAIL ORDER COMPANY.
Ralph
12/18/2013
Hi,received shipment in only 2 days.Very happy with the whole transaction.Thank you.
Raymond
12/18/2013
Jena D did a great job! I told her that the hitch I wanted was less expensive from a competitor and she told me about the Price Pledge, so I got what I wanted and a discount, too. It arrived in the mail within days. Well done.
Richard
12/18/2013
Was great. Numbering system for replacement keys makes sense, and had my new keys 2 days after ordering ordered Monday, arrived Wed. Even saved some money because a Rose called me to check if I really wanted the particular shipping option, and assured me that the keys should be here in time even with the cheaper shipping option.
Robert
12/18/2013
This was my second time ordering from etrailer.com and again I was completely satisfied and very pleased with the email updates, the tracking map and details and how my items were packed and shipped. I will highly recommend this company to my friends and I will be buying more items in the future. Thanks very much, Ron
Ronald
12/18/2013
Jason C at etrailer was very helpful and prompt with information about the trailer jack that I was considering. As a result I placed the order for the Fulton Round, Snap-Ring Swivel Marine Jack - Weld On. It arrived today and within 10 minutes I had it installed using the existing welded plate on the trailer and the snap ring. Both the ordering and installation were painless. Thank you
Rousby
12/18/2013
Very fast on getting my order out. Called me when there was a problem with my shipped to address.
Shiree
12/18/2013
After an extremely frustrating and disappointing experience with another auto everything website, our family was left frantically searching for a company that could fill and ship our order within 7 days! And a week before Christmas no less! Not only did Judy from etrailer assist me in ordering our product she personally made sure it shipped on time. I ordered on Friday morning and our product a swing away, Rola, hitch mounted cargo carrier arrived on Monday!!!! We are so thrilled with the product, but more so with the outstanding customer service that etrailer provides! We cant thank you enough, but you can bet, not only will we never order from any where else ever again, we will recommend you to all our friends and family! God bless!
Stephanie
12/18/2013
Amazing! Extremely easy to navigate and super helpful in finding chains that fit your tire size. And the customer service is great!
Tabitha
12/18/2013
Best Trailer Accessories site on the internet! Excellent web site, easy to use, very descriptive, absolutely accurate and most of all the best prices! This is the fourth time I have bought hitches and wiring harness from etrailer! All of the hutches fit and were easily installed, all of the wiring harness worked perfectly! I highly recommend etrailer for any of your hitch needs or accessories!
William J.
12/18/2013
Ive just placed a second order from etrailer.com. I must say that Im very impressed with the way everything is handled. I received the first order in 4 days and installed it the same day and am eagerly awaiting the next orders arrival as Im upgrading my 06 dodge ram pickup. Just a tremendous online store! Oh, did I mention the great prices and helpful how to videos. Thanks guys!
Willie
12/18/2013
Fantastic service. Let me know that the items were in stock with an email and again when they shipped. This happened pretty much same-day. Only one business day from placing order to getting shipment notification.
Anthony
12/17/2013
Outstanding service Fast shipping Easy to install Thank you !
Bill
12/17/2013
excellent products and service - recommended!
Chris
12/17/2013
I have not gotten the bike rack yet but I like the fact that it got shipped so fast. I also like getting emails from someone with a first name, whom I can email back if there is a problem
Daniele
12/17/2013
Thanks a bunch for offering these kinds of parts on the internet. Most of all, thanks for the super fast processing and shipment times! I will keep you in mind every time I buy!
David
12/17/2013
easy navigation site /one of few with load range d 14 in tires / say they expedite my order no extra fee / so far very pleased
Dennis
12/17/2013
Upgraded shipping method at no extra charge, awesome. Always here great things about etrailer on a forum I frequent about Offshore High Performance boating. Great Customer Service.
Jeff
12/17/2013
Thank you for an easy online shopping experience. The Hitch Ball with a 5/8 shank was as listed. Your email communications were very informative and appreciated. The Super Fast Shipping was GREAT. In my opinion etrailer.com hit a Home Run. Thank you !!!!!
Jerry
12/17/2013
Great company with a + service
Marcus
12/17/2013
The folks at e-trailer.com are kind and knowledgable. Ms Sabrina B. was a pleasure to speak with and had all the answer to my questions. this is my second order from e- trailer.com with the same results. Another satisfied customer
Mike
12/17/2013
Phone sales help terrific
Norman
12/17/2013
very good
Norman
12/17/2013
Service was outstanding. Email updates were accurate and the item was delivered as promised.
Robert
12/17/2013
etrailers has been one of the easiest sites I have found. I was able to find exactly what I was looking for and I saved over$70.00 at the same time.
Ron
12/17/2013
I am a first time customer. I was in a hurry and ordered a part too big for the hitch I ordered. I got a call quickly informing me of my mistake. It was great to correct the mistake before it even went out. Saved me hassle and $ on returning it. I was thoroughly impressed with the excellent customer service. I felt it was over and above since it was my mistake. I will be a returning customer .
Ronald
12/17/2013
I was nervous about ordering from a company I had never heard of, but have to say service has been great. I ordered snow chains and a couple if accessories in the evening. I saw an email the next morning time-marked 12:20 a.m. From a service rep explaining that my order may not be available in its entirety for a few weeks and offering to help me find an alternative. I called her, and the issue was resolved, and my order shipped that day. The website is great too one of few that allows you to input vehicle info and see all the choices made in your size.
Steffany
12/17/2013
Just got word that my order shipped about 2 hours after the order was confirmed. Wow!
Alan
12/16/2013
PERFECT FIT FAST SHIPPING
Arthur
12/16/2013
Great website, great prices, quick shipping. They also do well with communicating email after the sale to let you know the order and shipping status.
Blaine
12/16/2013
Great customer service over the phone. Very fast shipping with great online tracking. Nice, heavy duty ball mount. I will use e trailer again soon for more accessories for my new utility trailer.
Hunter
12/16/2013
Great company. Quick to fill &ship order.
Jacobus
12/16/2013
You are the greatest!!
James
12/16/2013
Great selection and complete confidence when purchasing my item. Fast shipping and very happy with product.
Jill
12/16/2013
This was a great shopping experience. I ordered tire chains for our 2011 Toyota Pick Up Truck. The ordering was very simple by just putting in the year, vehicle and the tire sizes came up and I clicked on the correct size. Shipping was standard free shipping and with the Holidays coming, etrailer.com sent me an e-mail and upgrades my delivery free of charge so they will be here for Christmas!!!!! Thank you so much!!!!!
Karen
12/16/2013
Ive been very satisfied with my experience with Etrailer. Fast service, good communication with the customer and quality products. Keeps me coming back, thanks
Kelly
12/16/2013
Awesome service ! The cover is made of quality material !! Very happy !!
Walter
12/16/2013
I ordered a bike rack for my parents for Christmas. I received the rack quickly as etrailer graciously upgraded my shipping free of charge. Much appreciated. Cant wait for them to open the gift!
Bryan
12/15/2013
Ordering was easy and straight forward. Delivery was fast and everything fit as you presented it.
Carl
12/15/2013
As advertised and exactly what I expected. The delivery was quick as well. Ill be buying here again.
Jamison
12/15/2013
Excellent customer service! We accidentally ordered 2 and quickly got a call to verify. Any other site would have just processed the order without the customer in mind just sales! Thank you!
Joshua
12/15/2013
Great Service and Delivery Love the Bike Rack... Thank you
Judith
12/15/2013
Its always a nail biter when ordering new pieces for an old shell. I purchased a Kar Rite Voyager in good condition, only it was missing the handles. So the nail biting came in when all I had for comparison was a great picture of a shell that looked just like mine. LoL. The parts were just what I needed. True they didnt come with screws, but nothing you cant find at your local hardware store. What I really liked the most was getting three emails from different individuals informing me when my request was 1. ordered 2. processed 3.shipped. Thank you etrailer crew for being on top of things.
Julian
12/15/2013
Very fast shipping, great to do business with, top shelf company, they have things going in the right direction, one of the most organized web sites I have worked with.
Mike
12/15/2013
Etrailer is one great company, I found a couple more things I would need and they rushed my order to show appreciation for my repeat business. They already ship things fast but I put the order in on a Saturday and it shipped that same Saturday. I would have expected it to be shipped Monday but it just shows etrailers dedication to keep customers happy. Thanks to everyone at etrailer, Cheers
Andrew
12/14/2013
I had a very good experience when placing an order with your company, The young woman that I spoke with was very friendly and helpful while ordering my parts, I would recommend to my friends.
Barry
12/14/2013
Etrailer has the best communication of any web based dealer I have used. The updates are very quick and accurate. Responses are also very quick. Product is very good quality and any questions are answered quickly. Pricing is always very competitive and usually less than others. Definitely a favorite.
Bruce
12/14/2013
The Best!
Connie
12/14/2013
Wow. I cant remember the last time I received the quality customer service like I received from etrailer. I had Kimberly D as my sales person and she was phenomenal. I was in a bit of a hurry to get a cargo box and she assured me that I would receive in a couple days. You all had the product in stock and Kimberly placed the order for me. She then double checked to make sure that it would fit the vehicle that I owned. I wasnt sure bc my wife had the vehicle so she put the ticket on hold until I could measure. I called and left Kimberly a message that it would work and she shipped. Kimberly followed up with me lettin me know she got the order processed and stood by to make sure it got on the last truck of the day, which it did. I should have it in a few days. Great work by etrailer and it shows that the employees take a great pride in their company. Thanks again Kimberly.
Jeff
12/14/2013
Fast shipping great company to deal with.
Jennifer
12/14/2013
This is the second time I have purchased hitch parts from your company and both times you have exceeded my expectations. I have used your information videos to help me thru the installation process and they have been spot on with the time, tools and materials needed to complete installation. I will continue to use etrailer.com in the future for all my truck / trailer parts and information. Thanks again for the excellent customer service!
Kelvin
12/14/2013
Bridjet was awesome. she called me the day after I ordered the snow chains to let me know thy werent in stock. She then explained to me all my options and shipped them out rite away. Again she was awesome thanks....
Kip
12/14/2013
Easy to use site
Matthew
12/14/2013
I had purchased a carrier for my own vehicle a year ago. A friend has been wanting to get something for their trunk to stabilize packages and bags from being tossed around, so this purchase is a gift. I did find it a bit ominous on mine to put together from the directions but I like the way it fits and works in my vehicle. Its very handy for me. Id recommend it.
Sherry
12/14/2013
Great bag. Allows for much flexibility.
Timothy
12/14/2013
Awesome service and helpful in many ways!!! Thanks again
Troy
12/14/2013
Thank you for the great service . I ordered my parts on a Wednesday around 5pm. I got home on Thursday around 4pm and the parts were waiting for me a the door step. Thank you for upgrading my free shipping. MERRY CHRISTMAS
Ben
12/13/2013
I think you are the fastest shipping company I have ever ordered from. Received it today and will be putting it on this weekend. Thanks again for the excellent service!!
Charles
12/13/2013
It was a very positive experience. The person I talked to was very helpful and pleasant. I called oe day for what I wanted and picked it up the next day
Darlene
12/13/2013
Recieved Base plate in great shape and in only a few days. Thanks, Howard L. Hart
Howard
12/13/2013
Good service!
James
12/13/2013
Folks, Have to admit, I do business with many high end business outfits and they could all take a lesson from your customer service and communications! Being in aviation, we regularly order aircraft parts in the tens of thousands of dollars and many times more and most times we can't even get a reply to an inquiry about status, shipping , availability etc...Sadly same goes for personal purchases from retailers...at least in most cases. Your team is great, service is top notch and communications are second to none....I was lucky to have ordered from you folks. Thanks for making this a great experience!
Jeffrey
12/13/2013
Good company. I had a small problem and they jumped right on it and solved it. I could not be more pleased.
John B
12/13/2013
WOW ! etrailer.com , your web-site is very customer friendly.I placed a order for my husband with no problems.He needed a small light stripe to mount on the rear of his F-250 truck and you had one at a great price.Super fast shipping.My husband loved it.He said it was very well made.He had it on in 15 min..Looks great.Will order again and highly recommend you to our friends.Thanks again and MERRY CHRISTMAS !!!
Judy & Jerry
12/13/2013
Very easy site to navigate, fast response to my order, quality with the tracking and delivery.
Nicole
12/13/2013
Very helpful made sure order was right
Richard
12/13/2013
Excellent service. Good communications and very prompt. Thank you
Tim
12/13/2013
I was very impressed with the service I ordered a shelf for my trailer and it showed up the next day! Great quality will definitely buy again next time!
Tom
12/13/2013
Looks like its a very good site, lots of parts to choose from. These lights are going to work just fine. when the weather lets me put them on that is.
12/12/2013
After lengthy comparisons between Rola, Thule, and Yakima racks I went with the affordable choice thru e-Trailer.com Incredible serviceordered on Sunday, arrived on Thursday! As noted, the paint is easily scratched and the extension is pretty much a MUST. However, everything went together within 20 minutes. I used silicone to seal the joints, added 4 LED light tabs, and used automotive undercoating to re-spray the entire carrier. Will fab a tire carrier tomorrow and finish mounting the Rola rack. Absolutely delighted with my purchase. Thank you, eTrailer.com!!!
Andrew
12/12/2013
Awesome retailer. Great communication. Excellent product. Would definately buy from again.
Donna
12/12/2013
Smart sales people, fast, friendly, professional. WELL DONE!!
Ellis
12/12/2013
My order was not in stock but Cathy and Judy were very helpful in suggesting a compatible replacement and getting it shipped the same day. Overall great customer service.
Eric
12/12/2013
Patrick, I am sort of at a loss with how to install this hitch. My 2013 civic has a plastic shroud that completely seals the undercarriage of the vehicle except for the muffler area. Your instruction (vague that they are) say to remove a plastic rivet and nut that hold the shroud to the frame rail. There are at least 6 rivets that I see, some securing the shroud to the bumper etc, and elsewhere. How does one even remove the rivets? There does not appear to be a way to grab them. I seems to me that the only way to access the frame rail is to remove the whole shroud. Then once the hitch is installed, it would be hard if not impossible to replace the shroud. I am at a loss here Greg
Greg
12/12/2013
Great customer service. Very helpful.
Janis
12/12/2013
Great product...GREAT SERVICE....Great support = VERY HAPPY CAMPER!
Larry
12/12/2013
Good quality product at a competitive price. Excellent 5-Star customer service!!!! Nikki was a great help.
Mark
12/12/2013
Professional, friendly, helpful! I loved doing business with etrailer.com. Refreshing to do business with someone who is always willing to help and sounds like they want to help. You can reach someone on the phone when you need to. I highly recommend etrailer.com!
Patsy
12/12/2013
Fast to ship and great service!
Paul
12/12/2013
Very good exp. had what I needed, and the Sales Lady was very helpful, and it was shipped the same day
Raymond
12/12/2013
Super fast shipping, responsive customer service, what more could you ask for? Always a pleasure doing business with eTrailer!
Richard
12/12/2013
Gentlemen, thank you for the quick service. You went over and beyond in getting my order shipped. I will most certainly recommend your company. Thank you.
Ron
12/12/2013
Great experience. Great service.
Rufus
12/12/2013
Great prices. Awesome sale
Ryan
12/12/2013
Very good place to shop. They have everything plus the odd items that are hard to find. Very nice people to work with.
Tom
12/12/2013
Great hitch and very good instructions for install and fast shipping and great price. recommend this company in the future.
Carl
12/11/2013
Ive purchased Yakima, Thule and Hollywood rack parts from etrailer.com twice now They rock! Same day often within hours actually notification of ship or if there are delays. Online order tracking and email notification, lower prices than many other sites, the BEST service from people who actually work there. Sounds like a pitch but its not as I dont usually rate sites. Give them your business, you wont be disappointed.
David
12/11/2013
What a great store to work with! I was very pleased from pricing to the shipping details were above my expectations! Thank you
Jeff
12/11/2013
I really liked your support and I didnt mind the wait. Thank you so much.
Joseph
12/11/2013
One of the fastest, nicest companys Ive purchased from.
Lee
12/11/2013
Fast shipping. Good value. Thanks.
Matthew
12/11/2013
From the point I placed my order for trailer parts from etrailer.com there was an immediate confirmation of my order and shortly after that an estimated time for when the parts were going to be shipped. Within a day another notice was sent to me indicating that my order had shipped, the method in which it was shipped and a tracking number. The parts were received timely as originally estimated. I found the service to be outstanding and the parts were exactly what I needed to fix the broken parts on my trailer winch. I would recommend etrailer.com to anyone that wants excellent and timely service. Its a five star operation.
Mike
12/11/2013
I think it is awesome that you guys can upgrade my shipping for free and that my order was processed so quickly! Thanks!
Paul
12/11/2013
A very good shopping experience with the trailer.com. My preferred item was not in stock however they notified me promptly and made me aware of this and offered alternative suggestions. Very good customer service and I will definitely be using them again when the need arises.
Steven
12/11/2013
Great Service for fist time buyer not only my items were shiped the same day but my order was upagrated from standard 5 to 7 business day shipping to the 3 to 5 Day Express Shipping at no additional cost and will be getting my order earlier than promised.
Ubaldo
12/11/2013
Zachary O. provided very helpful and professional assistance.
Will
12/11/2013
Im very impressed with your great pricing with fast and friendly customer service. I will be recommending your business to friends and family. Thanks Alan
Alan
12/10/2013
Excellent experience in ordering and a very efficient order process. I am very pleased with the service.
Bert
12/10/2013
This is a great site I was able to find all of the parts I needed for my 1976 Palamio trailer. I recieved my parts in 3 days so I was able head to the mountains and get my trailer fixed and home before the first blizzard of 2013 hit :. The service department did a great job of checking back to make sure I had recieved everything I expected. I will definatly refere all of my friends to etrailer.com
Charles
12/10/2013
Easy to find exactly what you need, nice video to help with knowing how install should work. No tax or shipping fees - awesome!
Christiane
12/10/2013
Great company to work with and order from, very helpful in making sure I had what I needed.
Grant
12/10/2013
The product I ordered, DL22128, Trailer Spare Tire Carrier by Dutton-Lainson, was too small to fit on astandard boat trailer, and go through the spare tire. Etrailer does not pay for return shipping, so it is overly expensive to buy a product that does not function as it should.
John
12/10/2013
Great price and service. Fast shipping! I have not installed product yet but anticipate no problems.
Marc
12/10/2013
Its etrailer.com. I ordered it, They got it here faster than they said they would. It worked as described. Its why I always buy from etrailer.com.
Mike
12/10/2013
fastest shipping i have ever seen, , great product, ordered it last night got it this afternoon! will highly recommend to people.
Mitchell
12/10/2013
A truely user friendly site with customer service above and beyond any other. It is a pleasure to do business here.
Paul
12/10/2013
My first ordering experience with etrailer has so far been very good. The cost of the parts was less than other dealers, and the free shipping was more than I expected. Thank you.
Robert
12/10/2013
Very fast shipment great seller good prices
Robert
12/10/2013
e trailer is great. The customer service is the best. They follow thru until I received the order and then asked if every thing was to my satisfaction. I will recommend this site to all my friends and I will continue to use this site.
Roger
12/10/2013
Ive ordered several times from etrailer...each time, based on the clear information on the website, the product has been perfect, priced well, and shipped lightning fast. Etrailer is clearly the place to go for your trailer stuff...I have fixed up a pop-up, a tear, and an a-frame fold-down, all with the help of etrailer!
Sam
12/10/2013
The customer service was a pleasure to deal with!! The mats are fantastic, fit like a glove in my Ford Explorer.
Sam
12/10/2013
I have done business with etrailer before and this time was no different - I got exactly what I ordered, it arrived in great condition and BEFORE the promised date!!!
Stephen
12/10/2013
etrailer offers merchandises at a competive price. The customer service is excelent and purchases done on line are easy to navigate. I would recommend this company to any of my friends.
Tonny
12/10/2013
I was very shocked on how fast my item arrived. Doing business with etrailer was extremely easy and I would definitely recommend to everyone to shop at etrailer.com.
Amanda
12/9/2013
Service was great! After placing the order, I received several e-mails notifying me of the orders progress. The delivery was fast without any issues with the order,
Belinda
12/9/2013
If only this type of service could come from every bus. the way etrailer .com does business it would be perfect Thank You !!!!!!
Charles
12/9/2013
I am very impressed and pleased with etrailer.com. Everything arrives timely and in good condition. I cant wait to get everything installed on my goose neck trailer. The only thing i would like to have seen, would have been an etrailer decal. Actually one for each side of the trailer would be nice to have, otherwise great product availability and fast shipped as well.
Jason
12/9/2013
Etrailer has a great ion and excellent customer service. Products have always arrived when expected and have been of high quality. I have used etrailer for the past several years and will continue to do so. I have recommended them to numerous family and friends. Your customer service cant be beat. I also like the product information videos and instructions which no other sight provides.
John
12/9/2013
Great service. I am happy and will recommend you.
Karen
12/9/2013
amazing costumer care and assistance
Leo
12/9/2013
This was the best experience I ever had with an order. Thank you
Michael
12/9/2013
Way to exceed out expectations. We were hesitant to buy snow chains thinking we may rarely use them but you made the process to painless we have no regrets. Thanks.
Philip
12/9/2013
If the products I ordered are as good as what it appears the service has been and will be, I am sure will be totally satisfied. The online purchase quite easy with items I was looking for not only easy to find but had full explanations as to their use. Also had videos showing each item and where applicable installation instructions. I ordered late last night and received shipped information this morning. Now that is excellent service! Will make further comments on the hitch receiver mount and ball when received. Thanks
Robert
12/9/2013
I had emailed etrailer earlier asking for information on the Thule kit in September. Suzanne T called Thule and then advised me that I had the option of ordering the kit from etrailer or order the separate parts from Thule and provided their toll free number. The fact that a call was made to Thule made a positive impact on my impression of etrailers customer service. I also viewed the information on the website and the answers to questions posed by visitors to their site. It was helpful and also demonstrated etrailers great customer service. Lastly, I received emails advising me that my order was received, sent to shipping and then shipped and was advised that my shipment received faster shipping at no additional cost. I also added a shipping change to the name and it was done and I received an email advising me of this. All in all one of the best experiences Ive had. I never had to assume anything with etrailer. I was always advised of any action on their part. Fantastic! Thanks very much!
Susanne
12/9/2013
Beyond impressed with everything and I told all my friends about the website. Thank you Etrailer.com
Timothy
12/9/2013
These kids are good!!! They have it all! Prices are good & they are incredibly fast, & Im I have no doubts they are all good lookin. E-trailer reminds me of days I thought were gone forever. The site is great & easy for an old guy to understand. The videos answer all my questions of whitch there are many, Im old you know. Thank you again kids. See you again soon Im sure. Vern
Vern
12/9/2013
customer service is great! Very happy!
Deborah
12/8/2013
Found it. Ordered it. Got it fast! I will be back.
Earle
12/8/2013
I didnt write right away until I had a chance to see, feel and put the spare tire cover on the spare. I can now say that the cover is of good quality and a perfect fit! Only advise I can give is to make sure you measure the diameter and width of the spare you are purchasing the cover for. I am completely satisfied and I can officially recommend this product from etrailer.com. I do expect to order a few other items from etrailer.com.
James
12/8/2013
etrailer has the parts I need for maintenance on my popup camper. Plus customer service is great! Thank you.
John
12/8/2013
Very easy to place an order online! Once I placed the order for two bicycle racks, I very quickly received a confirmation e-mail, followed by another e-mail informing me the my order was in stock and would ship within 24 hours. Shortly thereafter, another proactive e-mail came indicating that my order had been shipped and that my shipping category had been upgraded at no cost to me...now I will receive my order within 3-5 days. Then I received another e-mail following up with me to ensure I was completely satisfied. These folks are amazing and truly customer service oriented! Well done and I highly recommend them for anyone needing their merchandise!!!
Patrick
12/8/2013
Products are as advertised! No drilling, all parts line up and bolt on with no adjustments needed. Price point is better then other vendors. Quality of product is above par. Will order from Etrailer again.
Robert
12/8/2013
It was very pleasant and easy to place my order. The customer service reps name was Kole ? and she was very friendly and helpful. Maybe she needs to teach all the other reps phone decorum and manners! It was an excellent experience! Merry Christmas! :
Danny
12/7/2013
Your order team and technical team was very good. You internet site is exceptional. The videos and the pictures helped me decide what I needed and also convinced me I wanted to buy from your firm.
David
12/7/2013
so far very good however a bird in- you know just kidding,ill let you know when i get the products installed. thank you for the shipping update. dave.
David L
12/7/2013
Excellent site, great ion at very good prices. Communications regarding orders are at the speed of light I will use etrailer.com for all my hauling and transport needs. Good at ya mate
Dennis
12/7/2013
sales person was very courteous and efffient also knew product line thank u etrailer for ur help top of the line service
Edward
12/7/2013
Great service! shipping same day as ordered is as good as it gets. Thanks, George
George
12/7/2013
The hitch is exactly as expected and should work great. Prompt service, quick shipment, and exactly what I was looking for!!!
Jim
12/7/2013
The service was prompt and courteous, and the product solved a serious problem. Our Thule roof rack was locked, and the keys were lost. Without the keys the roof rack was useless. We thought we were out of luck, until we learned of eTrailer. Thanks for solving this problem quickly and inexpensively.
Kevin
12/7/2013
Ive made several purchases from E-Trailer and each one has met my expectations with product quality, price, ion and shipping times. The online PDFs and videos for installation are very helpful and let me know exactly what Im going to need to do to complete any installation.
Martin
12/7/2013
Great job guys. I received my order on Friday. Thank you very much.
Michael
12/7/2013
My shopping was a pleasant experience and I will be sure to shop with your company again. Your response was very prompt. Thank you!
Norma
12/7/2013
Delivered as advertised, very well packaged.
Todd
12/7/2013
This is a really good product. It fits perfectly in my Lexus ES 350. Setting it up and taking it down are quite easy. All the videos, pictures and the reviews really helped me this product. Also, Id like to thank the folks at the Etrailer to upgrade my shipment to 3 to 5 days from the original 7 days at no cost.
Zakir
12/7/2013
Great company, the videos and product descriptions are a big help in getting the right part.
Ben
12/6/2013
These guys at etrailer are very good. I had damage on my shipment and I was able to replace it ASAP! Very friendly and they took care of business. I would recommend them to anyone. Thanks a lot Etrailer!!!!!
Billy
12/6/2013
couldn't take pictures because I had it installed by a company that does this kind of work. the install took 4 hrs. it had some minor modifications that had to be done other than that it is a good hitch. also had my wiring installed in the bed of truck which made the job even better. this company sells and recommends CURT. I told them where I bought this and the price. THE name of the company is TROPIC TRAILER FT MYERS ,FL. THEY do work for an rv company called CAMPING WORLD. I will continue to purchase stuff for my GMC from you. you have a good line of equipment.
Danny
12/6/2013
Great service. I really liked the pictures and video for the product. This allowed me to be confident that I was ordering the correct parts I needed.
David
12/6/2013
I ordered a spare tire carrier for my trailer on Monday. I received an email that day informing me the carrier was being processed. On Tuesday Doug S sent an email informing me that my order was shipped and he upgraded my UPS order to make sure I received it earlier. It was delivered Thursday. Great customer service which is hard to find today. Will definitely use Etrailer for all my trailer needs.
Edward
12/6/2013
I am very pleased with the experience of ordering from etrailer.com. The response to my question prior to ordering was quick and the ordering process was simple and the item was shipped the next day. I would definitely recommend the company.
Gail
12/6/2013
A very good experience with the whole transaction from start to finish . keep informed the whole way . great company !
Larry
12/6/2013
Great service and the items were shipped as detailed to me. Always happy with you.
Michael
12/6/2013
I thought the customer service was outstanding. I needed to return an item I ordered the wrong size. I was able to get thru by phone and was emailed a return RGA# immediately.
Peter
12/6/2013
you have big choice blue ox part
Pierre
12/6/2013
The hitch cover is exactly what wanted. The quality of the cover is excellent. The service I received from etrailer.com was top notch! I received my package 3 days after I ordered. Great service!
Thomas
12/6/2013
You had everything I was looking for + more I will shop here for all my other stuff…
Tom
12/6/2013
Great prices and upgraded my shipping for no additional charge. AWESOME!!
Van
12/6/2013
Nicole help me a lot with my choice. She was really nice and considerate.
Beatrice
12/5/2013
Every time I need towing anything you guys have it and its always very competitively priced. And yaw are always easy to deal with. I have bought at least five hitches and accessories that go with them. Always very pleased with your merchandise.
Frank
12/5/2013
Purchased a Hidden Hitch for 2014 Acura RDX. At the time of order Carla at etrailer let me know the Hidden Hitch I wanted was back ordered. She provided an estimated delivery date and went above and beyond to let me know the status of my order. Fantastic customer service! The Hitch was delivered as promised and in great condition. Installation of the hitch took only 30 min. with no surprises. The hitch quality is excellent . Thanks Carla and etrailer for great customer service.
Frank
12/5/2013
The etrailor web site easy to navigate and informative...plenty of information to help me make my decision.
Frederic
12/5/2013
Very easy company to order from.. LOVE it!!
Heather
12/5/2013
Great help. Quick service.
Jeff
12/5/2013
I am impressed with your Web Site. I found lots of things that I need and also things that I couldnt find elsewhere. I will be back to purchase more. very Impressed with your feed back after I made my purchase. Really a good experience for me. Thanks
Joe
12/5/2013
Once again etrailer has shown their commitment to customer service. I found a better price, and etrailer matched it. Also they shipped the same day. As far as recommending them, I have many times to friends and co-workers. Thanks Titus!
John
12/5/2013
I have been purchasing products from e-trailer for three years now and I am getting the best quality products for my money. Customer service is far above other companies of like products.
John F
12/5/2013
ordered parts monday got them thursday.fit great with no problems.cant beat the price. will use etrailer again. Thanks
Joseph
12/5/2013
From what I have read in the reviews prior to mine Im amazed E-trailer could even have any competition. It is so nice to see the level of customer service you are treated to working with these guys. I have long thought quality customer service has gone by the wayside. In this case I was wrong. My tire and wheel combos were exactly as described and priced to be the best around. Delivery was so fast Im not sure I had finished my purchase and the wheels were at my front door. GREAT JOB TO EVERYONE AT E-TRAILER Highly recommended-
Ken
12/5/2013
I thought the transaction was fast easy and very smooth, getting the delivery method upgraded at no charge was awesome espically because its a Christmas present and I can get it here and wrapped sooner rather then later and it will one less thing to worry about in the mail
Matthew
12/5/2013
This is my second hitch from etrailer, ordered several years apart, again my experience was excellent, very fast shipping, well packed and exactly as advertised. I cant recommend them enough. Buy with confidence, theyre great.
Paul
12/5/2013
5 star products, quick shipping, reasonable prices-the best one stop place to get trailer goodies. I shop with them exclusively.
Robert
12/5/2013
I think your store is a winner along with a winning staff. The floor mats I bought fit perfectly and the price was 1/2 of what I seen from another store and the free shipping was real plus. Keep up the good work and I will remain a loyal customer. Quality product and fast shipping at a good price, what more could you ask for.
Ronald
12/5/2013
Best place to buy trailer accessories! I ordered a bike rack and received it two days later! Etrailer had the lowest price I could find and the customer service cannot be beat. I recommend this to be your one stop shop for all trailer accessories, and it looks like they offer many more products too.
Allen
12/4/2013
The site was very easy to use, I received free shipping and my order was processed in a very timely manner.
Anita
12/4/2013
This company is first rate. Just got my order and everything is top quality. They even upgraded my shipping without any charge, now that is what I call service. Each time I have used them has been great. You people are 5 star in my book. Thank you.
Archie
12/4/2013
I heard about this site through a friend. I when as skeptical at first but since it was recommended I went ahead and placed my order through etrailer. When I placed my order I ed the 5 to 7 buisness days for the shipping. They sent me an email saying they upgraded my shipping to the 3 to 5 days. They even give you a shipping number that works and pulls up the right package and address. Ive had some crazy experiences with that. It appears it should be here tomorrow! If it comes tomorrow then it only took two days! I would definitely recommend to a friend.
Cassandra
12/4/2013
I think you guys are great i had a young women at ext.388 help me with the right slider hitch and a video helped me with the right brake controller if i an in need of a part and you have it i will buy from you first... I already have recommend 2 friends too you and one bought ........your the best.......Merry Christmas to one and all....
Gary
12/4/2013
At this time great online service The person taking the call Was very knowledge, pleasant , And efficient.
George
12/4/2013
It was easy and pleasant to do business with e trailer. My only problem is that my last name was misspelled. Which I hope doesnt create a problem with billing. Delivery was even faster than first estimated. I look forward to putting it all together!!
Jack
12/4/2013
I think you have a very good staff, she was very helpful and answered all of my questions. Very professional. will definitely keep your company in mind when we need something else for our pickup.
Janet
12/4/2013
I have bought a number of items from rEtailer and love their site plus all the supporting information about the product. When you to speak to a real person they are always helpful.
Robert
12/4/2013
I had a great experience with my order from etrailer. The installation video on youtube was very helpful as well!
Steven
12/4/2013
Amazing - ordered on Tuesday and it was delivered 28 hours later , by regular UPS. Great product made in the USA and GREAT company to do business with. Cant go wrong with service like that.
Ted
12/4/2013
I found etrailer searching for equipment I needed for my new trailer. The prices are great and the customer service is even better. I am very pleased with the products I purchased but more pleased with the customer service I received. Shipping was fast and everything arrived in great condition. Ill buy here again!
Tom
12/4/2013
Thus far, my experience could not have been any easier or better. I quickly received a confirmation of my order and a notification of expedited shipment. I certainly hope that the trailer dolly is as good as the etrailer service. I was so pleased in fact, that I went back online to look at E-track and fittings, and trailer stability jacks. Im undecided about what would best suit my purposes, but when I make up my mind, I will definitely order from etrailer.com. Thank you.
Wade
12/4/2013
Very surprise for your quick service and easy choice for shipping cost .
Baillargeon
12/3/2013
etrailer has been great everytime that I order something it ships out fast and quick and they always have the right item
Benjamin
12/3/2013
Great selection and prices are very competitive. Web site is easy to navigate and descriptions are very clear. Loved the videos….great way to answer all the things I didn’t know and all the things I didn’t even know that I didn’t know! And the web site has a nice family feel to it….great move to acknowledge the employees who do the hard work! Also your shipping costs are reasonable which is more than I can say for other on-line stores. Keep up the good work…..Ill be back!
Edward
12/3/2013
All the people at etrailer.com that I had contact with in connection with my purchase were extremely helpful. I would certainly do business with them in the future.
James
12/3/2013
This was a great transaction! I received several emails as to the status of my order and they even upgraded to quicker shipping. Everything was packaged well and for the first time ever the directions to something were in color which really help the installation.
Jeffrey
12/3/2013
deborah did a very professional job. She was very helpful and knowledgeable. Was helpful and friendly. Thanks to Deb-keep up the good work
Joesph
12/3/2013
etrailer by far was one of the if not the easiest on-line transactions I have ever made complete with a follow up call to insure the ship too address. The Customer Service Rep who called even went as far as to review the criteria of application to insure what I ordered was in fact the correct equipment for the truck I purchase for. Kudos all around
Larry
12/3/2013
I would definitely recommend etrailer! My order was shipped virtually after placing it, and they were even able to upgrade my shipping speed. Not sure how often they are able to offer that, but it was a great gesture! PLUS! The snow chains I ordered were significantly cheaper on etrailer than on Amazon. Cant get any better than that.
Leighton
12/3/2013
This outfit is great! They really care about customer service. Ive used e-trailer twice now, and both times I get notification when the order will ship, has shipped, and even got a free upgrade on shipping on one order.
Michael
12/3/2013
The prices were the best around. The sales staff was very friendly and made ordering easy.
Richard
12/3/2013
This is my first experience with etrailer.com. It was fantastic! Your website is user friendly. The person I spoke to for additional info, Matt at ext. 376 was personable & very knowledgeable. He helped me make my decision on what I actually needed. I could not have hoped for a better experience if I was buying something in person. For any future trailer needs I will definitely be back on your website. THANK YOU!!
Thomas
12/3/2013
Very impressed by etrailer customer service. I placed 6 online orders in the last two days with etrailer being the last. I have already received 3 emails from etrailer concerning the status of my order, including confirmation that my order 6 items has already shipped. I have not had any response from the other 5 merchants besides confirmation of my orders. This wont be my last order - the large inventory and good prices make this site very impressive - thanks
Thomas
12/3/2013
Fast service, good communication, Thanks very much!
Tommy
12/3/2013
excellent customer service, free shipping upgrade, great product...what more could you ask for? e-trailer rocks!
William
12/3/2013
Great customer service...product arrived quickly and was just as described!! Thanks!!
Alan
12/2/2013
Wow, what great customer service. Got a personal phone call to be sure I needed an extra part that I ordered. Most companies wouldnt take the time to check things like that. I have recommended ETrailer to my friends.
Anita
12/2/2013
Very good and fast shipping. Will order again
Charles
12/2/2013
Etrailer rocks! Weve order trailer hitches and wiring kits for two different vehicles. They are quick to ship and their online instructions and videos are great. Their customer service is THE BEST! The answer almost immediately and they are very helpful. I cant say enough how happy weve been.
Danette
12/2/2013
I love your wiring harness because it just plugs into my cars wiring harness. OK one wire is to a ground and one to a power source but there is no crimping or cutting when it comes to hooking into the vehicle wiring. Order confirmation was fast, shipping was free for the holidays, and then yawl shipped it the next faster method for free also. Thanks.
Daniel
12/2/2013
These straps are quick and easy to use. They appear to have a solid locking mechanism too. I definitely recommend them.
Jason
12/2/2013
I placed an order this morning. The item was in stock and has already been shipped. etrailer upgraded my shipping as a courtesy. This has been an outstanding experience.
John
12/2/2013
anything to do with Toads or towing the service is the best. Even if you only have a technical question they are willing to help
Lloyd
12/2/2013
Fine experience so far.
Mike
12/2/2013
I have ordered from E-Trailer in the past . They always have flawless service and take pride in their products and customers . Thank You so much .
Paul
12/2/2013
Great customer service and communication. The right item at the right price! Thank you do much.
Phil
12/2/2013
Great service. Carla M. was awesome to work with she saved me from an ordering mistake that I made.
Richard
12/2/2013
The tires I received were great and they shipped quickly.
Robert
12/2/2013
Excellent Service
Stanley
12/2/2013
Pricing was great. Products shipped quickly and were delivered quickly very cool visual tracking. The products received were as described and I am very pleased with my etrailer.com experience.
Thomas
12/2/2013
Just received my order today from etrailer.com. After searching at local hardware stores, trailers sales outlets, and contacting the manufacturer to no avail, I found etrailer.com on line. Fairly easy navigation, wide array of supplies, and simple ordering process was completed with prompt and timely delivery. Ive saved etrailer,com to my favorites and will be using them again.
Tom
12/2/2013
Quality product arrived ahead of due date. Would definitely go to etrailer.com again. Packaging was excellant. Great communication.
Dave
12/1/2013
Easy as always. Smooth. Always beats Northern tool.
Dustin
12/1/2013
Cathy was great, even when it had been at least 9 months since this process started. Once the snow was gone I didnt really think about the chains, Cathy and all the order processors really have done an outstanding job. Even thought I would rather not have to deal with snow and ice, the chains should make my rural mail delivery much easier. Thanks for all of your help! Happy Holidays
Julie
12/1/2013
no problems. I foud out about you from a person at the bike shop and I was looking at his bike rack and they told me where to get it. thanks so much for hurrying my order.
Martin
12/1/2013
I thought the service and shopping experience with trailer was excellent. The information on the site was excellent including detailed installation videos on my exact vehicle. Overall, a well done experience and if I need further parts, I wont hesitate to look to trailer.com.
Michael
12/1/2013
This was my first time deaing with etrailer.com. What a pleasant surprise.....within a couple of hours of ordering, I received two emails and a shipping tracking number. Pretty darn good for an order placed on a Saturday afternoon. I also watched several of the videos on the website. For a novice, these videos were very helpful. I purchased four of the inner and outer wheel bearing kits. Great pricing and great first experience with etrailer. Ill be back again.
Michael
12/1/2013
Good prices/communication, and incredibly fast shipping.
Nicholas
12/1/2013
Well if it could be shipped any faster I would already have it.this is the only place to buy whatever you need.Thanks for all your help since I ordered the wrong one first and Tamara W changed my ordered.I fiigured by buying the wrong one it would be a week or two before they shipped it. Surprise they ship them the same day.Ok I am impressed what next? Thanks a Million
Normand
12/1/2013
The sales person Carla M was very helpful and a pleasurer to talk to.....................
Phil
12/1/2013
So far, Im impressed with speed in which the order was shipped about 8 hrs. Since I dont have my mirrors yet, I cant rate them yet but I have a good feeling about them. So far I would definately recommend etrailer.
Ronnie
12/1/2013
I am delighted with the excellent service provided by etrailer. Not only was I given free shipping black Friday sale, but etrailer upgraded shipping status from standard to express at no extra cost!
Arlin
11/30/2013
The etrailer website is very professional. Access to the specific request was immediate. The format used for a checkout was without hitches. Confirmation e-mails, at various stages, were reassuring. Outstanding.
G Arnold
11/30/2013
I have ordered from etrailer.com several times now and the service is always top notch. The site is easy to use with good clear descriptions and dimensions when necessary which makes it easy to find just what I need. My orders have always been correct and shipped out very quickly.
Hector
11/30/2013
very easy web site to visit , very fast shipping , would highly recommend doing business with
Jerry
11/30/2013
The staff at etrailer.com has been very helpful with my order of snow chains for our motor home. Special thanks to Rose G.
Kevin
11/30/2013
I am a repeate etrailer customer. Great selection, fast order processing & shipment. Thanks
Mark
11/30/2013
eTrailer is the only place I shop for my trailer parts. I have an aging boat trailer, and I just dont look anywhere else. eTrailer has what I need.
Robert
11/30/2013
The experience was the easiest ever. It was a very simple ordering procedure and free shipping was even better. The change from 5-7 days to 3-5 was a bonus. Maybe alittle more advertising might help. I found your site by chance when I noticed a you tube video. Now that I found your site, my family will and I will visit you again.
Russel
11/30/2013
I found just what I was looking for vent covers and to my delight, it was priced right, delivered promptly and I was kept informed via email of the status all during the process. The how to video was very helpful and gave me the confidence to tackle the task it really was quite easy. I would definately recommend etrailer.com to my friends. Keep up the good work
Sharon
11/30/2013
Purchased the Rola 21x55 Cargo Carrier for Jeep JK Wrangler fits perfectly on a Monday morning, and it was delivered two days later. A customer service rep e-mailed me when it shipped and provided tracking info. The price and customer service are great.
Allen
11/28/2013
I tried buying and having installed an 1 ¼” hitch from, first the dealer I had bought the car from, and then a professional shop, Zebart . Both of whom ordered the hitch which then turned out to be a 2” hitch. Both then telling me that was all that was available for my Dodge Journey. I didn’t want a big 6000lb. hitch on a car with a 2500lb. towing capacity. Being 73 years old I wasn’t excited about laying under the car trying to hang a hitch. But, I ordered from E-Trailer. Best move a could have made. E-Trailer was great, the Curt hitch was easy to install. Doing it by my self I had to do some things a little different than shown on the videos. It took about two hours. Should have saved my self the aggravation and done it on day one. Plus I saved $175.
Dan
11/28/2013
products are just as shown. great site and easy to use and place order. shipping upgrade without upcharge was great dont find this often anywhere. will order again
Daniel
11/28/2013
I have bought several items recently, delivery time is awesome,the tech support is always outstanding, to say the least, customer service is superb, prices always very competitive. Thanks to all at e-trailer!!! Jim in Georgia
James
11/28/2013
I discovered this website when I researched for info about a recently purchased used trailer. I needed a few things for repair/maintenance of this trailer. I then called the 800 # listed, thinking they only dealt with dealers, but found out just the opposite, was true. A Pat C. took my call, Super person to have on the land-line was MOST helpful, and she took my order, along with giving me info. I never thought was possible to get on the phone, but in a Very short time the order was placed, and shipped the same day, along with tracking information, Everything arrived on time, in good shape, and correct. Thank you, Larry
Larry E
11/28/2013
Perfect fit. 4x8 1700lb trailer, that is either Fred Meyer or Harbor Freight trailer- yet they dont carrier the correct size bearing buddy for the trailer
Nickolas
11/28/2013
Great first experience! Customer service was excellent when tracking my package.
Patrick
11/28/2013
Excellent customer service...I placed an order late on Thanksgiving eve and got a reply instantly from Julie with confirmation of shipping and an upgrade of reduced shipping time. I will definitely do business with etrailer next time I need supplies/parts for my R/V....!!:-
Peter
11/28/2013
I ordered my cargo carrier in the morning. It was shipped the same day. I received it way ahead of the scheduled delivery date.
Ronald
11/28/2013
I have purchased several hitches from etrailer. They have very good service, prices, and quick deliveries. It is a pleasure to do business with them.
Roy
11/28/2013
Kimberly D was very helpful on answering the questions I had on a item, and also making sure that my order shipped out day that I ordered it. Thanks Kim!
Carl
11/27/2013
It was amazing. The response I got very soon after sending a question was a surprise too. Jason helped me through the whole thing of making sure I was ordering the right part. And George quickly let me know that my order was received and would be sending me tracking info ASAP. Even with me asking more and more questions, he stayed up to the challenge and now I have my part ordered that I had been told was a dealer only item from Ford. Not a problem now. I just order these parts from now on from etrailer. Thank you.
Christopher
11/27/2013
very happy never had any thing ship so fast.I would recommend these people in a heart beat.
Gary
11/27/2013
Impressed with the service
Guy
11/27/2013
Most excellent customer service experience. While the website has most information and is easy to use, it is also easy to reach someone on the phone who takes the time to answer any questions. Order was processed immediately! This was not expected but very much appreciated.
James
11/27/2013
I was very pleased with the way my order was handeld, I really appreciate the expedited service. I was also very happy with the price an quality of the product. I will refer my friends and family. Thanks again
Jason
11/27/2013
Ordering was quick and easy. e-trailers price was the best beating all local and on-line competitors. They upgraded the shipping at no cost and the order arrived a day earlier than scheduled with no damage. Customer Service kept me fully informed of my order status. Great job!!
Lee
11/27/2013
its was fast and great
Mark
11/27/2013
Your website is one of the best that I have ever used. The amount of product information is exceptional.
Mark
11/27/2013
I own and boat business and I am always needing something for my trucks or my customers and dealing with etrailer has always been great and I will continue to buy products from you guys for many years to come .
Matthew
11/27/2013
Honestly it is really refreshing to have such an attentive and professional online experience. Your website was easy to navigate and the two emails that I received as a follow up to my order were just a treat to read. This has to be the best service I have ever gotten. Any trailer needs that I have in the future, I will definitely use this website again.
Michael
11/27/2013
ORDERED TRAILER TIRES WITH STANDARD SHIPPING OF 5-7DAYS AND RECIEVED THEM IN 4. GREAT JOB!!!
Ralph
11/27/2013
I always have a good experience with trailer I have ordered a lot from them and they always come threw.
Raymond
11/27/2013
I wanted the perfect bike carrier and had no idea what I was doing ...called got this wonderful person that had me on the right page and the carrier that suited my needs in minutes the order was placed and I received the shipment notice ..wow. I had looked before on my own ..just got more confused ..cant believe how easy they made my experience .
Sherry
11/27/2013
I ordered a tow bar for my KIA Sedona, and I got it in 2 days, which was really fast. Thank you E-trailer.com, and I would recommend you to anyone for fast and courteous service. IThank you again.
William
11/27/2013
great! fast and like the way you keep updated shipping .
Carey H
11/26/2013
Items ordered always come as described and in new condition. Packaging for items ordered is very good. Most of the time shipping is quick.
Jerry
11/26/2013
This my second purchase from etrailer and so far both have been nothing short of fantastic.
Kenneth
11/26/2013
I check with E -trailer anytime that I need any parts that I think they might carry and buy from E-trailer if they are close in price. I find that they are usually completive or sometimes cheaper, and thats the bottom line isnt . customer service at least for me has been above and beyond anyone else that I deal with and I buy a lot from the internet. nice people to talk with and always very knowledgeable, if I have a question. BUT, most of all they never screw up my order.
Richard D
11/26/2013
excellent service and return e mail.
Robert
11/26/2013
My entire experience with etrailer.com was outstanding from start to finish. The on line videos were spot on and made installation a breeze.The hitch fit perfectly and was installed in about 15 minutes, but it is a two person job because of the weight of the hitch. The electrical harness plugged in as expected and like the video described, the hardest part was removing the dust plugs installed by the factory on the car. The shipping was prompt and reasonable. My only suggestion would be to improve the quality of the boxes used for shipping. UPS beat the heck out of the packaging going across county.Buy with confidence!
Ronald
11/26/2013
I have ordered twice from etrailer in the past month and have been impressed both times. I appreciate how helpful their website is in providing detailed information on their products. I will definitely recommend them to anyone looking for accessories for their vehicles.
Stephen
11/26/2013
Cant believe youll ship so fast. Good job will use you again. Thanks, Troy
Troy
11/26/2013
Very pleased with etrailer.com. Thanks so much your continued excellent performance and helping our company grow and succeed with your superior customer service. I wish you the best in success as it is rightfully deserved. Andrew Allen A. Allen Construction Inc. Minnesota
Andy
11/25/2013
Excellent customer support and help finding exactly what you need. Anything to do with towing or hauling etrailer.com is the first place I go. I also like that etrailer.com sells only quality products and that you guys test and use them, short videos and descriptions of your experience with the product make a huge difference when shopping online. Thanks!
Brent
11/25/2013
I have been satified with products and service from e-trailer. I would recomend them to friends and family.
Daniel
11/25/2013
Once again etrailer Judy has come thru with excellent support and products. I almost order the item that was just not 100 the best for my situation again as explained to me by Judy. Everyone I have spoke with has been both knowledgeable and took the time to ensure I was ordering what I needed and guided me to the items I needed. As a newbie to towing it was overwhelming to know if I was over spending and more importantly outfitting my auto and trailers in a safe and cost effective manner. Plus their prices are the best, in the rare cases they were not they match plus 10 off their pricing, as I always compare shop which is how I found them.
David
11/25/2013
every thing was great, received it in 2 days, good instructions, Thank you
Donald
11/25/2013
I have made several purchases from etrailer and have always been pleased with their products, prices and expedited shipping. It is the first place I look when making a related purchase. I will be back. Thanks.
Edward
11/25/2013
Kimberly D did an excellent job! When I called to place my order, Kim took the extra time to check and make sure the item was in stock and to verify that it was the correct part for my application. The part shipped quickly and it arrived on time. Thank you Kim!
John
11/25/2013
Top Notch, great prices, great products, extremely helpful staff, fast delivery, well packaged, super sellers - I would highly recommend e-trailer to anyone.
John
11/25/2013
Great service. Product arrived as stated earlier than expected!
Karen
11/25/2013
Product arrived quickly, as described. Scale worked great, though you do need some type of blocks to raise up the height of the scale.
Larry
11/25/2013
The best service and products on the Internet.
Marvin E
11/25/2013
Easily found what I was looking for, which was hard to find elsewhere. Cheapest price around that I found, easy payment and quick turnaround from payment to shipping. Definitely low on the Google search results though…had to dig several pages in.
Paul
11/25/2013
I thought you guys were great and look forward to buying from you in the future.
Robert
11/25/2013
Item shipped within hour of placing order. Web site very user friendly
Roger
11/25/2013
Wonderful online shopping experience. We had ordered a part that was incompatible with the rest of our order. We promptly received an email explaining the situation and recommending the correct part. they have the kind of customer service you only read about in history books anymore. Loved it. Wished all online shopping felt this comfortable.
Tani
11/25/2013
I have always had very very prompt shipment and very good communication. I appreciate the frequent updates.
Tim
11/25/2013
I have been looking for a fifth wheel to goose neck an your site was spot on. Easy to navigate when looking for equipment and vrey simple to buy. The video was very good expanding how to install the goose neck.
Barry G
11/24/2013
I placed my order and immediately received a notification that my bike rack was in the warehouse and would be shipping soon. 15 minutes after my order was placed I received notification that my order had shipped. I received my bike rack and accessory 4 days later. The service was excellent, the merchandize is high quality and the pricing is competitive. I would highly recommend this company.
Diane
11/24/2013
I HAVE A SMALL SHOP IN NEVADA AND USE ETRILER AS MY PARTS SUPPLIER, YOU CAN COUNT ON THEM, THE RIGHT PARTS, FROM THE RIGHT PEOPLE , AT THE RIGHT TIME.
Gary
11/24/2013
My order at my door within 36 hours! I am amazed by the customer service and dependability of the warehouse. I received exactly what I ordered quickly every time it have shopped with this site and will continue to use them for all of my trailering needs. 102519192
Greg
11/24/2013
Order was confirmed by email about 2 minutes after placing the order. Then about 15 minutes after that I got another email informing me that the order was processing and then about 15 minutes after that I got another email informing me that the item had shipped. It just doesnt get any better than that and I do a lot of online shopping.
Neil
11/24/2013
At 10:30 I was on my way to bed and on a whim stopped by the computer to track the order. It was interesting to go down the list of stops through Missouri and into Colorado. Imagine my surprise when I got to the bottom and read that the shipment was at my front door! Now thats service. The installation videos and instructions were just what I needed, and the hitch fit just as promised. Next weekend we work on the wiring. With such great products and customer support Ill recommend etrailer.com to any DIYer who needs a hitch. What can etrailer do to improve? Well, I didnt know how to remove the exhaust isolator, so working on the passenger side was cramped.
Peter
11/24/2013
On time delivery good product, cheaper than local even with shipping.
Richard
11/24/2013
Excellent and swift service!!!
Robert
11/24/2013
Web site was easy to navigate and find the parts I needed. Exellent comunication ! Great price and very fast shipping!
Robert
11/24/2013
Items were received sooner than expected. Ordered boat tailer parts, seemed to be better quality the the original ones. completly satisfied.
Tommy
11/24/2013
Placed my order at 9:45 PM, which qualified for free shipping. Within 45 minutes I had received shipping confirmation with tracking numbers. 36 hours later, the shipment was at my door. Outstanding.
Chris
11/23/2013
The service for etrailer.com was fantastic. I had an update via email every step of the way. They even emailed me and said it had been delivered.
Denice
11/23/2013
Very friendly and super fast getting things shipped out. I would highly recommend anyone to shop here. Wide ion of quality products.
Duane
11/23/2013
very quick service
Jim
11/23/2013
Etrailer has taken care of my RV, my pickup and now my childrens SUVs . Every transaction is quick and the products are great. I had a problem with my trailer hitch and etrailer shipped me new parts the next day. If I could find customer service like this for everything I buy, I would buy everything online!!! Thanks etrailer.!!!!
Kenneth
11/23/2013
The entire process has exceeded my expections. etrailer promised shipping within 24-48 hours of placement of the order and shipped and confirmed the shipment by email within two hours of the time I placed the order. The goods ordered arrived promptly. Their price was favorable, the catalogue was comprehensive, and services exemplary.
Kieran
11/23/2013
The website was fast to move around in. I found my part within seconds. Accurately described and a good picture on the website. Easy to order and the shipping to Hawaii came within three days, I could believe it. I will absolutely recommend and use eTrailer.com in the future. Warmest aloha from Kauai.
Major
11/23/2013
Ordered on monday got step on friday. I live in california great shipping!! Install took about 1 hour,fit was great 4 bolts done. Approach angle not as steep as the 3 step,much easier getting in and out of 5th wheel.Extremley happy with the install and the quality of the step. I will order another step for the rear door of my 36 Attitude 5th wheel toyhauler
Milton
11/23/2013
Etrailer has been a pleasure to deal with!!!! Your customer service is amazing. The orders shipped so fast, I was shocked and your email communication is outstanding. Other companies should try to meet your standards. I honestly, dont even price shop. If you guys have it, Im buying from you! Thx Regina
Regina
11/23/2013
Very impressed with the speed ,efficiency and courtesy of the sales personnel Sabrina. Orders were shipped on the same day and arrived when quoted. Will order again if the need arises.
Ted
11/23/2013
Great company, ship stuff fast and good people
Andrew
11/22/2013
I dealt with Suzanne T. She was a great help and I enjoyed talking to her. She helped me pick out exactly what I needed and answered all of my questions!
Andrew
11/22/2013
Ive used your company many times over the years with great success and recommended you to many others over the years.
Joseph
11/22/2013
wow what a surprise to find my order shipped already. thanks so very much. this means I can get my boat on the water sooner than I expected. etrailer.com is ok in my books. thanks guys.
Joseph
11/22/2013
I have ordered from etrailer.com in the past...no problem then,no problem now...product was as advertised and price was fair
Kenneth
11/22/2013
e-trailer.com is an excellent place to purchase all your trailering requirements. Both communication and quality of the products are top notch. My one stop location for both ends of towing.
Larry
11/22/2013
The very best price and service of anyone I have ever dealt with. Will buy from again.
Robert
11/22/2013
Great service, prompt delivery. Great shopping experience. Thanks Tamara W. for your outstanding service.
Russell
11/22/2013
Unbelievable! I have saved about $215 on this combo of hitch and bike rack for my new Prius. The local dealer didnt have a Curt hitch available and the one he had was of lesser quality for $100 more! I didnt bother to try and source the bike rack locally. Why? Being on a budget, I opted for standard free over $150.00 purchase shipping and was pleasantly surprised that it was upgraded to priority freight. When I checked my morning email, it was...you guessed it...already shipped! This is a great company to do business with and I highly recommend it. Curt hitches are made in the good old US of A, so its good to see manufacturing returning to our shores.
Seth
11/22/2013
Amazingly fast service and shipping. From order to delivery in 26 hours over 300+ miles from etrailers warehouse.
Stephen
11/22/2013
I just bought a set of Rails and then ski clamps and I was always in contact with the supplier. They were made sure I knew what was happening with the shipment at all times. Got the order very quick and for a good price . Defiantly will shop here again.
Zachary
11/22/2013
ease of ordering - 10 response - 10 price guarantee - 10 The only way etrailer could have improved my experience was if they came to my house and installed the hitch! The ion / ordering process was simple. Their response was almost immediate. The hitch arrived undamaged sooner than expected. They honored their price guarantee without question. I would definitely recommend etrailer to anyone in need of their products.
Gregory
11/21/2013
super fast shipping and excellent service
Kenneth
11/21/2013
Competitive pricing, prompt exacting help, anticipated quick shipping at no charge. So far so good. I expect a good experience after the items arrive. Thank you.
L
11/21/2013
Easy to order, quick delivery. Ordered on Nov. 18 received and installed on Nov. 20 product was bed rail- style guides for my boat trailer. Easy to install and looks great. Works perfect.
Robert
11/21/2013
I couldnt believe my material shipped the same day I ordered it. That is incredible customer service!
Tyler
11/21/2013
I was very satisfied with the timing, communication, and service! I would recommend to anyone...
Wren
11/21/2013
Nice website. Order processing and shipping amazingly fast. I will definitely be back.
Chris
11/20/2013
I order the wrong part, called and Lexus was quick to stop the order. She order the right part and it shipped that day?,
David
11/20/2013
The shipping experience was better then I could of hoped for. I placed my order on 11/19/13, the order was waiting at my front door on 11/20/13. Did not expect it to be that fast. And everything I ordered was there and in good condition, Thank You.
Joseph
11/20/2013
Very satisfied customer! From start to finish. Immediate email confirmation of my purchase and shipping info. Quick shipping. The tow bar I purchased installed quickly and works great. Good price! It was just what I needed.
Julia
11/20/2013
The first time experience on this site was great, I found what I was looking for guickly and the checkout was easy. Within 6 hours I was told the item was Shipped. I could not be happier.
Keith
11/20/2013
This was my first time shopping with etrailer.com. I ordered a Thule Chariot Cheetah stroller and was very pleased with the customer service provided. Within 24 hours of my purchase I received an email from customer support indicating that they were waiting on the item from the manufacturer and should have it within a few days and wanted to make sure I was aware that there would be a slight delay in the shipping of my order. The item shipped within the timeframe they provided. I was very happy to have received this email from etrailer apologizing in advance for the slight delay in my order. Many other retailers I have dealt with would have just left me wondering what was going on. I will definitely use etrailer.com for any future purchases.
Lucas
11/20/2013
I just want to tell you how impressed I am with your entire operation. Im still awaiting my delivery but it should be at my house today. Ive been tracking my order and it is scheduled to be delivered today. I ordered on Sunday and am getting it today, unbelievable . Ill be telling everyone about your company and service. Thanks, I really wanted it by tomorrow, but getting it a day earlier is great so I can get a chance to mount it before going on a trip on Thursday. Thanks again
Menhard
11/20/2013
Quality products . Shipping and communication were excellent.
Michael
11/20/2013
Was looking for a cargo hitch carrier. Found the one I wanted on a different site that was cheaper and talked to Judy M about it. She matched the price and with free shipping. She was very helpful and very polite. Oh yea she seemed to have good knowledge about the product. She should get employee of the month with a free lunch! Serious I would for sure recommend etrailer to my friends!
Rich
11/20/2013
The Lincoln Blackwood 2 tube cover looks great! Ordering was easy and even got the shipping upgraded, that was a nice surprise. I will be looking thru some of the others to see if there are any more I want.
Rob
11/20/2013
They had the best price and tow bar was shipped the day I ordered. Excellent customer service.
Warren
11/20/2013
Buying a 5th-wheel hitch and custom rail kits can be really confusing. Thanks to all the helpful videos, installation instructions and the great customer service professionals, I believe we came to the right decision which was not to forget about buying that 5th-wheel trailer!. Everyone who responded to my questions, either in writing or on the phone, was extremely knowledgeable and, of course, helpful. When it comes to dealing with etrailer, I have the feeling that Im more than just a number they truly act like they want my business. I cannot say enough good things about this company.
Bruce V
11/19/2013
AMAZED at the selection. Etrailer really should change its name, its so much more than trailers! Cargo solutions galore! With my family and I being avid outdoorsmen, Im sure I will be spending a lot more time and money on this website.
David
11/19/2013
Needed a hitch and ball for an ATV and found the best deal here. Good products and great customer service. They even upgraded my shipping for free for no reason.
David
11/19/2013
Great prices and quick shipping. Received everything that was ordered in perfect condition. I will order from etrailer again.
Lawrence
11/19/2013
I think you did a great job, your installation Video was also great.
Lynda
11/19/2013
I appreciate the product selection but the service and attention through the purchasing process is excellent. On my most recent purchase, I could have saved a few bucks on shipping somewhere else, but wanted to give you the business based on my prior experiences. Keep up the high level of customer service and you will continue to stand out!
Mark
11/19/2013
I needed what I assumed was a relatively simple part but had no luck finding it anywhere, luckily I came across etrailer.com! I found the part I needed at an extremely low price and really low shipping rates. I also really like that I get up to date emails on the status of my order every step of the way. If the quality of the part is as good as the rest of the company, I think theyve gotten a lifelong customer.
Rob
11/19/2013
Finally!!! A company that understands the definition of the term CUSTOMER SERVICE. My order shipped within two hours of being placed AND they upgraded my shipping for FREE. Thanks Eric.
Roger
11/19/2013
Order was shipped accurately and quickly.
Scott
11/19/2013
Ive ordered parts from etrailer on several occasions. I dont have any complaints. There customer service is excellent. I would not hesitate to purchase from them again!
Trae
11/19/2013
Ive always been able to find what I need for my trailers. Good descriptions - particularly the videos - good prices and incredibly good communication and customer service.
Wyatt
11/19/2013
E traile is the best place to order parts thay have fast delivery and good quality parts
Zach
11/19/2013
I have bought several items over the past year. I am very impressed with this company! Great pricing, quick delivery, and a video tutorial on installation of most products. When you add to this a customer service department that knows their stuff, you wonder why anyone would ever purchase their towing and hauling needs anywhere else!
Bradly
11/18/2013
I recently bought a Husky Gearbox for my 2011 GMC Sierra Extended Cab. This was my second time buying from etrailer.com and I would not hesitate to buy from them, again. They expedited the shipment and each of my items arrived in great condition. They kept me updated on the shipment, too. What else can I say, if you need something for your vehicle, etrailer.com is a great place to shop.
Charles
11/18/2013
Whats not to like? etrailer.com had hard-to-find Yakima car rack replacement parts. I ordered them on a Monday morning, they were shipped an hour later, and I received them later that week. Terrific.
David
11/18/2013
eTrailer just blew my gord. I ordered this evening at almost 9 and immediately got an email telling me it was confirmed and would be processed in 24-48 hrs then shipped 5-7 days. Then about 2hrs later I got an email telling me it already got shipped and would be 3-5 days instead. Totally just made my bad night awesome.
Eric
11/18/2013
COULD NOT FIND ITEM NEEDED SO CALLED YOUR NUMBER AND REGINA S. MADE THE CALL A GOOD EXPERINCE. WILL USE THIS SITE AGAIN.
Harold
11/18/2013
Technical staff is very knowledgeable! Great attention to detail and excellent customer service. Order status provided via email notification and updated regularly. I am a returning customer and was also impressed with my previous purchase experience.
Howard
11/18/2013
I looked at several different websites for my cargo carrier lighting needs. All roads sent me back to etrailer. The price, availability and shipping arrangements were the difference.
Jennifer K
11/18/2013
Installation was quick and simple. Product was an exact replacement for my 2002 Dodge Ram 1500. Received product 2 days earlier than anticipated. When I ask questions prior to ordering, Jeff. emailed me a video explaining and answering all my questions. Patrick and Nancy followed up to confirm that I had received the product. This company really understands the meaning of Customer Service. They walk the talk!
Larry
11/18/2013
Processed my order same day and shipped. Had exactly what I needs in stock!!!!! Thanks defiantly will do business in the future
Lyle
11/18/2013
VERY GOOD COMPANY AND PLAN TO BUY FROM ETRAILER AGAIN SOON!!! Special thanks to Brandon and George for keeping me updated!!
Manuel
11/18/2013
Ive shopped through etrailer.com a few times now, Im amazed at how fast the process works. Thank you........
Michael
11/18/2013
Very efficient and professional. Followed up with a email after each conversation.
Mike
11/18/2013
I had a pleasent experience ordering. Debbie was very nice.
Reece
11/18/2013
Item ordered was available and shipped in a timely manner. Etrailer has always met my expectations.
Robert
11/18/2013
Zach was great and knew what he was talking about which is rare in todays online ordering!
Scott
11/18/2013
Had a tire blowout on my 1971 camping trailer. Blew the tire rim. Found the hard to find rim on etrailer. They expedited the shipping and I am ready for pheasant hunting again next weekend. Thanks e trailer!
Stanley
11/18/2013
I couldnt believe my parts got to me so fast. Two days and I had everything I ordered. Great parts,great price,I saved 50 by ordering through etrailer.
Thomas
11/18/2013
WOW!!!! This was the best experience I have ever had with an online purchase. Easy to navigate, intuitive web site better than excellent prices on quality products blazing fast no-cost shipping. I installed the hitch in less than 20 minutes and everything lined up perfectly. Great quality product...excellent service, etrailer! One suggestion...better packaging to keep the hitch from breaking through the walls of the box.
Dennis
11/17/2013
I am totally satisfied on the high quality of service I received, especially for a weekend. I will definitely return for other purchases.
Ed
11/17/2013
Quick, easy, no hastle. Hope the tires are as good as the service.
Paul
11/17/2013
I was apprehensive relative to real customer service however, after receiving my shipment, finding it was missing components and calling in, my fears were quickly eliminated. Acknowledging the concern, taking ownership of the problem, extending the resolve, and executing the solution, all contributed to a wonderful experience. In a society where true customer service is rare, it was a pleasure to work with trailer and personnel...I commend you for walking the walk.
Stanley L
11/17/2013
Best and most prompt communications and shipping, no charge that I have run into while on line shopping................so far it has been great, hope to get the product and it will continue to be a great experience........
Donald
11/16/2013
Found what I needed very quickly. It was shipped within 3 hours. Very professional
Duncan
11/16/2013
I havent received the bike rack for the MKZ yet but as far as the buying experience online it was great. I placed the order and got an immediate confirmation stating that my order would be shipped within 24-48 hours. Less than an hour later I received another email telling me my order had shipped and I had been upgraded from 5-7 day shipping to 3-5 days at no cost to me. I am a little apprehensive in that I didnt order the adapter bar hoping I could get by without it. I can order it later if needed but I hope that isnt necessary. I will update after I receive my rack and tell about the fit and ease of installing. If it goes as well as everything else has gone I will be impressed.
Earl
11/16/2013
This is the first time I have ever written revue. I placed an order and without any financial gain to E trairler they upgraded my shipping from 5-7 days to 3-5 . I recived my order in 3 days. There web site is very easy to use and there prices seem to be inline with others quality is very good. I will strongly recommend them.
Edward
11/16/2013
Great service, delivery and pricing !
Gene
11/16/2013
Needed to order new trailer tire for my flats boat and no local shops keep the load range C 4.80-12 tire in stock so I ordered them from etrailer. I ordered them at 5pm EST on a saturday and they were shipped within the hour! Plus they used express shipping when I paid for standard! Will definitely use these guys again! Great prices and awesome service for sure.
James
11/16/2013
I like the products and service at etrailer, however UPS is the pits for delivery. It takes 3 times as long as the USPS.
Jerry D
11/16/2013
We own Boss RV Park in Tilden, Tx.. We browsed the etrailer website and decided on purchasing a Convert A Ball 5th Wheel Adapter in order to utilize our gooseneck hitch to pull our RV. We personally spoke with Mark L from Etrailer on the phone.. We were treated with respect and he was very informative on the product we ordered and the shipping details.. He was very friendly and very customer oriented.. He definitely gained our customer satisfaction.. We will definitely be using Etrailer for any other accessory needs... Thank you Etrailer and Mark L.
Matias
11/16/2013
Shipping was fast and all the equipment was correct.
Paul
11/16/2013
These folks ate the best. Great products and the best service. The items always arrive on time and function as they should. Very reliable and quick to respond. I highly recommend them.
Paul
11/16/2013
Very quick shipment! Was a breeze to install. Even by myself and a floor jack it took less than 20 minutes and it was a perfect fit. Thanks for quality merchandise and great customer service!
Steve
11/16/2013
Great price and great service thank you
William
11/16/2013
etrailer.com is listed on my web favorites list because of your past performances. This purchase was as expected from your professional approach to on-line sales. Your web is very easy to navigate, especially with the auto specific listings. The ion of products & their manufactures is awesome. You had what I needed at a very good price and very reasonable shipping date. Thanks!
Daniel
11/15/2013
I really liked the filtering options to help me find the bike carrier that fit my car. The installation video was very informative, letting me know exactly what was going to be involved in mounting the bike rack. Customer service was exceptional! Great communication and my shipping was upgraded at no charge to me. I received the rack in less than 24 hrs from when I ordered it!
Doug
11/15/2013
GREAT WEBSITE. EASY TO ORDER.I BOUGHT TIRES AND WHEELS.THEY ARRIVED IN 2 DAYS AND WERE EXACTLY WHAT I WANTED.FREE SHIPPING WAS REALLY NICE. I WILL RECOMMEND ETRAILER.COM TO ALL MY FRIENDS.
Edgar
11/15/2013
Good prices, products and great service.
Edward
11/15/2013
Right price. Fast shipping. Every time.
Geary
11/15/2013
Very easy to install. All went well.
Kathy
11/15/2013
Wonderful shopping experience. Fast shipping and processing. I will definitely purchase from ETrailer.com in the near future. Thanks etrailer!
Richard
11/15/2013
Wow. Super fast service and they expidited our shipping at no additional cost. So far so good!
Thomas
11/15/2013
Very easy. Website was thorough and easy to navigate. Found what I was looking for with no trouble.
Tina
11/15/2013
In my two experiences with etrailer, I have received the best customer support in my life. Everyone I talked to was very courteous, knowledgable, and efficient. I told my wife that after I got done talking to Carla M. today before I received this opportunity to comment on the excellent service. Thanks.
Arthur
11/14/2013
Excellent!! Super fast service and product was just as represented. Thanks you
Charles
11/14/2013
I ordered a Rola Gtx Roof Rack For Naked Roofs for my 2012 Ford Fiesta and Im older so ordering anything online from a company I havent had dealings with in the past is a little scary to me. Am I going to get taken? Will the parts come in on time or at all? Will they be of good value for the money? Well, the answer to all of these questions would be in the positive. etrailer.com shipped me a roof rack for my car and they were right there IMMEDIATELY after I placed the order and available to answer a question I had. The response was quite unexpected. I asked my question with no anticipation of receiving an answer, but they responded quickly and actually answered the question I asked you have no idea how many times I have asked people a question and received another question in return and no answer to my original question...unbelievable. Anyway, etrailer.com employees gave me courtesy, respect, and they were really nice to deal with. The roof rack is installed on my vehicle and I am very happy with what I received and the cost was much lower than EVERYONE else out there, by the way. Very nice doing business with your company…
Darrell
11/14/2013
Fantastic. Easy ordering process fast processing, early delivery for a bonus, it dont get any better. Thx. You got a repeat customer for sure. I really dont see where you can improve. We will be trying out the new trailer tires this weekend.
Dean
11/14/2013
Excellent customer service. Item ordered had approx. 3 wk. backorder time . Received call notifying us. We had inadvertently ordered wrong color so called and order was changed immediately and item arrived well before expected delivery date. Quality is comparable with OEM mats.Very pleased.
Denise
11/14/2013
This is my second major purchase of towing equipment from etrailer. Super customer service.
Douglas
11/14/2013
It was a great experience with me after ordering my marker lights the person who took the order is very courteous and knowledgeable about the product and only takes less time than what I thought, She told me about 7 to 10 business days to deliver to Canada but it was here after 6 days. Excellent.
Efren
11/14/2013
Bought a hard to find thin lube plate-Smooth and effecient service- Thanks !
Gary
11/14/2013
Very happy with the service. I do plan to order from you again. Thanks.
John C
11/14/2013
Being in a BAD experience with RandPcarriages,,THIS IS REFRESHING ! A parts Co. with capable employees, service minded, the right part, good price, upgrade shipping ,tracking Thank U etrailer & Austin
K.r.
11/14/2013
I highly recommend e trailer they have a high quality of service .
Khamphanh
11/14/2013
We worked with Jennifer on our order and she is incredible. She is a true asset who makes a big difference. And your website was easy to use and the videos were very helpful. Thank you!
Mark
11/14/2013
great and fast service, well packaged and good prices
Pmb-ws13635 William
11/14/2013
fast delivery! products look good, havnt put them to use yet but so far so good
Rob
11/14/2013
Great experience ordering from etrailer. Received a phone call to make sure my shipping address accepted regular mail delivery because that is the way it was being sent , I had it sent to my place of work. Told them it was ok to send it there. Appreaciated the call. I would recommend etrailer and will be using them in the future.
Ronald
11/14/2013
You all are great! The prices, the free shipping over 150, the quick and courteous responses. Thanks much. I will definitely recomend etrailer.
Stewart
11/14/2013
I was surprized to get an e mail in just a couple of hours saying my order was shipped already. Good job that’s fast service thank you vernon
Vernon
11/14/2013
excellent and fast shipper
Angel M.
11/13/2013
They supply just about everything you could need. Very responsive. My item shipped within 24 hours of purchase. I am going to need a bike rack and will come back to e trailer.
Chris
11/13/2013
Well.......I was venturing off into something I knew little about. I found the etrailer.com website and this one website turned my venture into one of the easiest and pleasant shopping experiences I have ever had. The descriptions are spot on without the unneeded technogarbage. I found just what I needed with the help of one of the best websites I have ever used. My shopping experience was topped of with free upgraded shipping by the etrailer staff!!!Thanks etrailer - you have a new customer for life.
David
11/13/2013
Good Quality & Delivery
Doug
11/13/2013
etrailer.com is a great site. I will be back to get some other items.
Douglas
11/13/2013
Excellent, got fenders very quick and are exactly as advertised. Will definitely be doing business again.
Gary
11/13/2013
Havent yet received my order but I have been tracking its movement. As far as price and service I would recommend etrailer to friends.
James
11/13/2013
called and talked to MarkL., Ordered From Tommy C. great experience with both, Im less than smart when it comes to this stuff , so their help was invaluable to me. Thank you, guys.
John
11/13/2013
Ordering was quick and easy for a replacement grease screen in our Ventline stove vent, Had to chuckle at the three 3 emails we received within less than an hour of ordering - order confirmed order in warehouse order shipped!! We followed our order on the tracking provided and then to our dismay it was transferred from UPS to the local Post Office for delivery!! We were weary of how our little grease filter would arrive as our mail deliverer has a habit of bending small packages to fit easier in our mailbox!! Not to worry our little 8X8 screen was packed in alternating layers of heavy cardboard, then wrapped in about 14 yes! FEET of brown kraft paper before being placed in a heavy box that was about 14x14 and about 8 or 10 tall!! No way was our mail person going to bend that and get it to fit in our mailbox!! So after unwrapping and recycling all wrapping our new grease screen fits perfectly ..... thanks!!
John
11/13/2013
Etrailer has awesome helpful customer service and amazing ship times. I ordered my tire with wheel and tire mount on Saturday evening and it was shipped the same night. I received my package on Tuesday. I couldnt be happy. Ive ordered from etrailer in the past and they also have great prices. You cant go wrong with etrailer.
Joseph
11/13/2013
Amazing!!!!!! To Date the best internet purchasing experience so far. They are a role model for how it should be done. Well done trailers, well done!!
Nigel
11/13/2013
Ordered the hitch. Got the hitch 3 days later. Installed it myself and it looks great
Rodney
11/13/2013
Great service. Order shipped within 30 minutes of placing the order. Cannot beat that level of service.
Samuel
11/13/2013
Great experience very friendly sales person a pleasure
Sun
11/13/2013
Product is good. Had problem with delivery which was caused by local Post Office. Etrailer handled the situation quickly . Very appreciative of their actions.
Thomas
11/13/2013
she was very informed about the hitch and or parts, weigth disturtbution she made it very east to unstand this is my second hitch that i purchase
Thurman B
11/13/2013
I have been to 3 trailer stores and 2 rv dealers looking for center caps with no luck. Thanks to yall I found them in 5 minutes. Plus low prices and fast shipping thank you.
Alan
11/12/2013
Great e-service and delivery time - will use exclusively in the future. Price is fantastic - shipping costs always a burden for heavy objects.
Darrell
11/12/2013
Etrailer was great to order from and shipped quickly but product I ordered not so great quality. Fog lights I ordered had coating painted inconsistently. Putco yellow h16 bulbs. Id probably order something different next time.
Eric
11/12/2013
Ive always received excellent customer service from etrailer. Im happy I found them, by accident, while online shopping for a trailer hitch and wiring
Eric
11/12/2013
Good site and prices. Appreciate the expedited shipping! Would definitely recommend to others. Thanks
Michael
11/12/2013
I purchased a Roadmaster Falcon tow hitch on a Saturday afternoon and did not expect a reply until Monday when everyone returns to work. A half an hour later I received a reply from a human not an automatic reply. Unfortunately I don’t have the name of this person but he said the hitch was in stock and would ship out soon. Later that afternoon I received another e-mail from Christopher N. stating he had shipped the tow hitch and had upgraded the shipping from 5 to 7 business days to 3 to 5 days express shipping at no cost to me. Not only was their price the best around but there were parts included that no one else included in their price. Also there was no tax and the shipping was free. In a time when, I believe American customer service is almost extinct, this company and the people working there went above and beyond in making me a very happy customer. I will be buying all my RV equipment from etrailer.com and referring my friend to them. This is a first class company!
Ron
11/12/2013
The best service , professionalism , knowledge and web site That I have ever experienced! I will be back . Thank you.
Stephen
11/12/2013
I think Judy was a wonderful person to deal with.Polite ,prompt ,helpful and efficient.I will recommend you to all my friends.I wish every time I call an online order people are as nice as Judy.Thank you Steven Damato
Steven
11/12/2013
Great customer service! Cathy T. quickly expedited my order and I received it in one day! And...it was only for a set of keys! I will be a returning customer in the future. Thanks again.
Susan
11/12/2013
service is fast came in3 working days . they sent out emails with info as soon as order was put in .
Wayne
11/12/2013
Shipment was very quick. I ordered it Monday night and it was delivered Friday afternoon! Best of all, etrailer.com honored their best price pledge when I found a lower price on the brake controller. I recommend etrailer.com.
William
11/12/2013
Awesome company & parts!
Jeff
11/11/2013
My order was shipped the same day I placed the order and with a free shipping upgrade. I will definitely continue to place orders with etrailer.
Jerry
11/11/2013
Product was 100 exactly what I was looking for. Great price!
Ken
11/11/2013
Fast shipping and excellent customer service.
Nick
11/11/2013
I liked to easy way just order and they shipped it out.
Andrew
11/10/2013
I think eTrailer has a fantastic web site, great information regarding selection of product and instructions on installation. I unfortunately received a defective product, but eTrailer staff was fantastic in helping me resolve my problems. I will certainly recommended eTrailer, but not products from Hidden Hitch.
Andys
11/10/2013
I enjoy the one on one customer service thru emails.
Angelo
11/10/2013
First time ordering anything from this company. Good email communication kept me informed about whereabouts of order. I received my order in good condition, well packaged and secure. Although the anti-wobble hitch pin I ordered did not fit my hitch purely my mistake, my experience with customer service was smooth and commendable. I would be doing more business with etrailer in the future. Thanks.
David
11/10/2013
etrailer.com has by far, the best customer service I have ever encountered with an online company. Iwill use them for all my trailer needs and recommend them to anyone needing trailer and towing parts.
Rod
11/10/2013
Great service response and product selection! I will definitely buy again when I have trailer needs.
Albert
11/9/2013
Perhaps the best online purchase experience ever! Was contacted almost immediately by a person after my order was placed, with a recommendation for a quicker, cheaper delivery mode. Excellent online tracking of order with eTrailer via one web page. Order delivered ON SCHEDULE! Product works as described. Installation videos were also a great help. Will definitely shop here again.
Christopher
11/9/2013
I talked with Matt on phone he took the time to explain all that I needed to know to place the right order , Matt made it easy. Thanks Matt.
Daniel
11/9/2013
Very knowledgable salespeople. Helpfull.
Frederick
11/9/2013
Great site. Great follow up.
John
11/9/2013
no problems . . . good service
Loyd
11/9/2013
I ordered a hitch for my husband, for his birthday which is in 2 weeks and I thought it might take almost that long to get it - no sooner had I left the website than I received a very personable confirmation email and thanks for my order - and a short time later, another very personable email from another representative advised me that the item had shipped! I was really impressed by the courtesy and speed with which my order and I were taken care of. thank you!
Maryann
11/9/2013
I was unsure about this project. At my age and not a lot of experience I was wondering what roadblock I would hit putting this on my new Equinox. None, I found. Shipment arrived way early much easier than trying to find exact fit local at this price. Videos were awesome help. I would not have tried without the wiring video. Hardest part was jacking up the rear so torque wrench would clear - just got bolts tight and raised hitch a couple inches. Really was fun experience. Whole thing start to finish with cleanup is under an hour easy.
Michael
11/9/2013
Placed my order at 6pm on Wed and it was sitting on my front porch Fri morning. Arrive almost before I ordered. It was as advertise.
Norman
11/9/2013
I would say I was amazed at the speed and efficiency with which my order has been processed and shipped and on a Saturday. also the upgrade in free shipping was a complete supprise. Thank You!!
Thomas
11/9/2013
This is the second time Ive ordered from eTrailer. Excellent service and quick to get order processed and shipped. Save yourself some sales tax and order online :
William
11/9/2013
Very good. Excellent presentations and reviews and speedy service.
Alastair
11/8/2013
Parts came early they were even able to up my shipping level without expense. Were what I was looking for. Good job.
Alvin
11/8/2013
Excellent Customer Service! Straight forward Pricing! Free Shipping! Great Value! Im a raving fan!!! Keep it up!
Augusto
11/8/2013
Really what other company ships your order within hours of placing it and send you an Email saying they upgraded the shipping so youll get it sooner! And on top of that it was free shipping and 25 cheaper than local... Etrailer is awesome!
Ben
11/8/2013
Recieved order today, great quality, fast shipment. Very pleased.
Brian
11/8/2013
I ordered a trailer brake controller and 3 days later received it in the mail, all the way up in Canada. Thanks a lot etrailer!
Craig
11/8/2013
Wow I cant believe these guys!! I ordered may hitch, wiring harness etc. and was told 5 - 7 days standard delivery. the very next email 2 hours later I was told they upgraded my order shipping and and I would receive my order in 3 days!! Now thats great customer service
Dave
11/8/2013
thank you, very good an easy web site
Jeffrey
11/8/2013
Top notch service and product! etrailer had the snow tire chains that i needed in-stock and it shipped the same day. The 110 price match guarantee was a big bonus. It took 3 days for the price match amount to be credited to my card, but definitely worth it. Email responses from the staff was timely and helpful. Tracking the shipment was easy. etrailer has very useful how-to information on the site as well as on YouTube. The great service and the price match will make me a repeat customer. Next on my list will be a towing wiring harness. Thanks etrailer!
Kaylee
11/8/2013
Light looks good. Hasnt been installed or wired yet. Ill write more when its done. Ordered Monday arrived Friday, good job.
Lawrence
11/8/2013
terrific..prompt delivery and items are as described nice to have personal email from seller will surely do business with etrailer again thank you
Linda
11/8/2013
Received in less than 24 hours after ordering and did not ask for speedy delivery. Great service and hitch works great, pretty easy install for a guy with no mechanical skills at all. Videos really helped out. Phenomenal.
Lisa
11/8/2013
Very good price and great selection. Shipping was free for my order, and was shipped promptly, the same day as the order. When and if I need trailer tires again, I know where Ill be shopping.
Paul
11/8/2013
I love the product. It suits me very well. Thank you very much.
Songkry
11/8/2013
my service was provided to me fast and accurate and the person I was working with Rose was very knowledgeable offered other solutions And options I was very satisfied and I would certainly suggest this company or corporation to any and all of my friends
Art
11/7/2013
quick service, fast reasonable shipping and price, took about and hour for e-t to process and ship!
Brett
11/7/2013
great service
Carlos
11/7/2013
The ordering process was very quick and very soul the only problem was at the end that it was done until I receive the it was done until I receive the email which was which was fine with me but thats the only problem I saw with you are ordering site Ill let you know how I am but the package and equipment when he gets here and I appreciate the upgrade on the shipping for 3 days thats very good thank you
Gerald
11/7/2013
You all have a lot of accessories i enjoy looking at it all. PS.Debora H. took my order did a good job.THANK YOU.
Gregory
11/7/2013
I spoke to Nikki on the phone prior to my purchase. She was very helpful and sent me a link to a video that answered my question. This is my second purchase and I have been happy with the service. Thank you.
Jeff
11/7/2013
I was very pleased with the T1 harness I received, the cost & the time it took to receive it.The installation took no time at all.
John
11/7/2013
Price a bit lower than most. Fast shipping. The tracking feed back is great. the best I have found. I will use Etrailer in the future.
Joseph
11/7/2013
Great customer service! Looking for hitch for lifted truck and salesperson took time to find my exact part.
Kelvin
11/7/2013
Worked with these guys before, no different this time. Great service, ships promptly, willing to take time to answer any questions
Larry
11/7/2013
Excellent communication and customer service.
Michael
11/7/2013
I am delighted with the service that I received. Debora H was very knowlegable and plesant taking my order. I am also extremely pleased that it was shiped the same day.
Paul
11/7/2013
Very nice website. Easy, great price. I just ordered it today. We will see how it fits and give more feedback.
Tim
11/7/2013
I have been an installer for 60 years, but I still found your video quite helpful. Youre providing a good service.
Torsten
11/7/2013
Awesome customer service. Shipped very quick and was exactly as it was described. I will definitely be back!
Douglas
11/6/2013
Great buys and expedited delivery. Highly recommendable . Thank you.
Harald
11/6/2013
The shipping is super fast,the box it was shipped in was perfect,nothing was damaged,most companys try to ship stuff the cheapest way and your order comes all bent or broken,and your prices are awesome,so Thanks Again,Until my next order,
John
11/6/2013
Pretty easy shopping as all products are well described. My previous purchase of a hitch was the direct result of the simplicity of in stallation shown by your video.
Joseph
11/6/2013
Excellent attention to detail and follow-through.
Keith
11/6/2013
Quick shipping, the video made the installation a snap well may be 2 snaps! The install was a lot easier than I expected. All the parts were there and the needed bolt fishing through the frame wire was included. Great tool which I will keep for future use. Also the web site was easy to use and informative. The vehicle wiring kit is on the way and again the video gave me the needed instructions on how to install it. The best part is I saved $150 by installing it my self! Thanks again for the quick service and great installation videos.
Ronald
11/6/2013
I was very pleased that e-trailer.com actually gave me a complimentary express shipping upgrade-my tailgate arrived in 4 days!! Upon opening the box I encountered 2 small problems: the bag the bolts, nuts, and latches were in had torn and the items were loose inside the box bouncing around. The second problem was a small bend in the latch mount housing that was caused during shipping. I was able to straighten it easily with just a few hammer taps. The tailgate looks great and the installation is a breeze. All in all, a very quick and positive transaction. Thanks e-trailer.com
Dan
11/5/2013
the person that took care of me was realy nice and helpfull with all of my questions and answer i needed to find what i needed i want to thank her
Dave
11/5/2013
OK so far... Pricey but good service
Don
11/5/2013
etrailer is on top of their game. They have the products you want at excellent prices. Their entire staff is friendly and knowledgeable. Orders are accurate and shipped fast. Any towing/trailer needs I have etrailer gets the order.
Ernest
11/5/2013
It was easy! Found the items I was looking for on line. Placed the order and the item was shipped the same day!! What more could you ask for!
James
11/5/2013
Ordered the straight line weight distribution system with double cam sway control. Shipped very fast, like others reviewing Etrailer, faster then told when ordering. Waiting to install it soon but it looks very simple and will make pulling the TT a breeze.
John
11/5/2013
The two items arrived on time and were as described on the web site. Very satisfied!!
Joseph
11/5/2013
Like how easy was to find right controller. also the video on how to install.
Mark
11/5/2013
By far ordering my hitch receiver and wiring harness from etrailer.com was the easiest and fastest purchase Ive had in a very long time. Bridget A. was very knowledgeable, knew exactly what I needed and even suggested the correct harness mount for me. Thanks again for a superb experience!
Matthew
11/5/2013
Great service.Fast free shipping.Very knowledgeable l
Paul
11/5/2013
THULE ROCKS!!!! You get, what you pay for. SUPER quiet, easy to install, looks great! A+++++
Radek
11/5/2013
Have always had great service from etailer and this time was no exception. Order was processed and recieved within 2 days. When I need trailer related products the first place I look is etrailers.
Robert
11/5/2013
Superior service. Upgraded my shipping at no extra cost. Shipped same day as order was placed
Robert
11/5/2013
Well first of all Cathy was very helpful with my order, and very friendly. It was less then two hours from the time I called in my order until I got the email that said it has been shipped. Amazing, thank you.
Robert
11/5/2013
This site provided fast shipping and helped me find the part I needed that I couldnt find anywhere else!
Ryan
11/5/2013
My shopping experience at Etrailer has been great if you have a problem with your order they are happy to correct it. They are very friendly to work with and happy to help you find what you are looking for. I highly recommend Etrailer for all your towing needs.
Sandra
11/5/2013
I havent received my order yet, however, I have received notification that it has been shipped and I will receive it sooner than originally promised. I was able to place the order easily with no hassle, since I am computer illiterate, that is very good.
Alan
11/4/2013
Had a great experience with etrailer. The prices were great and shipment was very quick! Would definitely do business with them in the future!
Angel
11/4/2013
Very professional and fast!!! I am impressed. Thanks for the great service.
Aytug
11/4/2013
Excelent service thanks
Bobby
11/4/2013
IT IS A VERY EASY SITE TO NAVIGATE THROUGH. IT DID NOT TAKE LONG AT ALL TO FIND WHAT I NEEDED AND PLACE MY ORDER. I REALLY APPRECIATE HOW QUICKLY MY ORDER WAS PROCESSED AND THE EXTRA ATTENTION GIVEN TO MY ORDER.
Brandon
11/4/2013
AWESOME! I live in SE Indiana where finding someone to do a descent job is near impossible. Etrailer has amazing customer service including answering all my questions even responding to my emails on Saturday and Sunday. Their parts were top quality and as advertised. I ordered on Sunday and received everything on Wednesday, even with the free shipping! I would recommend them to anyone and everyone and am so pleased to find a top-quality company. Looking forward to dealing with them again.
Brian
11/4/2013
Amazing place! Had EVERYthing I need for my double axle trailer and not only did it ship fast they upgraded me to express shipping which came in 3 days! Amazing people here and a great place to shop. My # 1 place ! 5 stars!
Dylan
11/4/2013
Everything arrived and works BEAUTIFULLY! Excellent products and customer service!
Michael
11/4/2013
I had a Bass Boat trailer light that I could not find anywhere in my area. I called the the company that made the product and they only sold to dealers. They recommended etrailer to me and I contacted them. Their product selection is incredible. The sales person that I got in contact with was extremely helpful and they had exactly what I needed. Great customer service and my order was shipped out the same day. If you have any trailer needs I would highly recommend looking at etrailer. I am sure they will have what you are looking for.
Ralph
11/4/2013
Found it easy to do business with you. Very easy to order and have the items shipped. Your pictures were very helpful in making sure I was getting what I wanted.
Richard
11/4/2013
The Price was great, ordering easy, customer service was super, I purchased a Bike rack by Thule and cant be happier with the product.
Ronald
11/4/2013
Very good experience
Boardman
11/3/2013
Outstanding communication. Shipped same day ordered. etrailer is among the very best online businesses Ive dealt with. Impressive.
Bradley
11/3/2013
Awesome selection, great explanation and details of all parts, and really good at timely shipping. A+ business, with real employees right here in America,I plan on shopping at etrailer for all my trailer needs.
Chaz
11/3/2013
When it comes to online shopping, etrailer.com absolutely ROCKS! With unbeatable prices, huge ion, world-class communication/customer service and the most thorough, detail-oriented product descriptions, I wouldnt even consider shopping anywhere else for my truck and trailer needs. Thanks etrailer!
Dan
11/3/2013
I purchased four tires to replace the tires on my pontoon scissor trailer. The tires arrived promptly and in excellent condition. I am very happy with my purchase. I would order again. Shipping was free and the tires were a better quality 6 ply instead of 2 ply and were less expensive than my local box store brand. Thanks Etrailer!
Dana
11/3/2013
Great experience shopping 2nd time with etrailer.com they saved me hundreds of dollars over local dealers prices. thanks, again etrailer!
Earl
11/3/2013
Ordered at 9:00 AM, shipped at 1:30 PM on a Sunday! How much more can you ask than that? Every purchase I have made from Etrailer has been fast and accurate! They have earned a customer for life.
James
11/3/2013
Fast Shipping
Jeff
11/3/2013
These folks are absolutely amazing. I ordered on a Sunday and did not expect it to even process till the following business day. They processed and shipped the same day. The part was easy to find, had a great price and was easy to order from their website. I can guarantee you that I will NEVER buy from anyone else when I need trailer parts. Lighting will be next. I am absolutely impressed with everything start to finish including their contact with me literally within minutes of placing the order. Great job guys!!!!! Your new faithful customer. A new faithful customer.
John
11/3/2013
Im ever pleased with my experience with etrailer. They provided the produce I needed at a reasonable price. They also provided free shipping on my purchase with and upgrade.
Michael
11/3/2013
I am very impressed by the website, the videos, the efficiency of the service. Communication is very good as well.
Mike
11/3/2013
Excellent service. Very responsive logistics.
Nikola
11/3/2013
Package came fast and all the correct parts.
Paul
11/3/2013
From the moment I placed my order. The service was remarkable. I was updated when it shipped, with a tracking number. And received my order very quickly, a matter of a couple of days. Thanks etrailer.
Robert
11/3/2013
OK, I order frequently on line from world class e vendors and regular retailers. Never have I felt a need to comment on good service as that is what should be expected. However, e trailer has now raised my expectations. My order was filled promptly same day, shipped promptly next day, and arrived in three days. That is normal with good vendors I suppose, but what got me is e trailer folks sent a email at each step giving me status and a phone number of a real person handling my order at each step that I could contact if needed. Many vendors give a tracking number but e trailers email gave me ship and delivery status without going to the Fed Ex or UPS page. As a bonus they also supplied the UPs info if I wanted to see UPS data as well. The product was as advertised and competively priced. Bottom line, I am extremely pleased and commend etrailer management and their people. Again.... I never fill out customer surveys unless I am dissatisfied.... This is a first for but etrailer deserves the praise.
William
11/3/2013
Fast shipping, items sent as ordered!
Bill
11/2/2013
These guys are engaged and focused on making this buying experience a swift, positive, and memorable experience. Im coming back for second purchase today - and I feel no obligation to shop around first, like I do for everything else. Keep it up!
Chris
11/2/2013
Amazing service and follow up from the staff.
Clive
11/2/2013
Simply awesome!!! The web page is very user friendly. Once I placed my order I received a response in no time. The etrailer associate that handled my order even upgraded my shipping order to Special Priority at no extra cost. It is the special care, the little things that make a customer like myself, return!!! Thank you etrailer and you will see me here again!!!
Daniel
11/2/2013
I had the pleasure of dealing with Dana she was very polite and went out of her way to make sure the piece i was buying was going to be compatible with my particular situation. would definitly recommend thank you again Dana.
Doug
11/2/2013
A well ran business, always responsive to the customers needs A pleasure to do business with!
Frank
11/2/2013
awesome
Michael
11/2/2013
Excellent service,fast shipping,low low price,highly recommended wil definitely buy from again Thanks.
Perry
11/2/2013
Quality item, courteous service, fast careful shipping, great tracking service.
Robert
11/2/2013
Easy twenty minute setup. Was able to put the carrier on my vehicle easily by myself. Ramp works well. Snowblower loaded with ease. I would recommend this product.
Shannon
11/2/2013
Simply the best. Exceptional customer service, fast shipping, and quality products. I dont know of anybody that does it better.
Thomas
11/2/2013
Excellent service, super fast, professional shipping, great product.
Tyler
11/2/2013
the part worked great and fixed the problem as advertised. Thanks
William
11/2/2013
I found etrailer.com on youtube when I was searching for a hitch. The video made me think I could do the installation myself. So, I went to the etrailer.com site and found a hitch for my truck. The price was outstanding and after looking at the installation video again I ordered the hitch. It arrived on my doorstep a couple of days later. On Saturday morning my son-in-law gave me a hand installing it. I dropped the spare tire, cleaned the frame around the bolt holes with a wire brush and put the bolts through the frame. The hitch fit perfectly. We torqued the nuts down and were done just like that. It took maybe 20 minutes max. I am very happy with the experience. I used to worry about bending my bumper when I was towing something. Not anymore! I got a very nice hitch that fit perfectly at a great price and it was a piece of cake to install. The service from etrailer.com couldn’t have been better.
Andy
11/1/2013
Found what I needed on your website -best price and quick shipping. Who could ask for more - Thanks
Bill
11/1/2013
Dont waste your time surfing the web trying to find the best deal. Just shop e- trailer. Great pricing, quality products and quick shipping. I have ordered many items and they all fit perfect and work well and last.
Dale
11/1/2013
Very pleased with e-trailer. The trailer hitch arrived on time and the wiring arrived early. The quality of the trailer hitch is outstanding much better than products I saw on sale at Wal-mart etc… The wiring was and trailer hitch were truly a perfect match for my 2006 Saturn Vue. I wish I would have ordered this material years ago from e-trailer. Thanks for the great customer service. I recommend anyone needing a trailer hitch or wiring for their vehicle to pull a trailer to use e-trailer. You wont be disappointed.
David
11/1/2013
I think it was pretty cool. I didnt have to wait long and it was easy to install. I am pleased with my new Texans Tailgater hitch cover.
Dean
11/1/2013
The free shipping from etrailer is fantastic. I ordered online at about noon on Wednesday, the packages showed up Thursday morning, one weighing over 80 lbs. Missouri to Central Texas in less than two days! The video instructions were invaluable for installing the receiver and P3 brake controller on my sister-in-laws Toyota 4Runner, and the Reese Strait-Line Weight-Distributing Hitch & Sway Control on her new travel trailer. Ive purchased from etrailer several times, and only once did I receive a damaged item, and etrailer sent me a new one as soon as I contacted them, before I had even shipped the original item back which was prepaid by etrailer, by the way. Etrailer is my kind of place.
James
11/1/2013
I ordered the Thule Apex Swing Bike Carrier and a Draw Tite Class III hitch for my 2009 Subaru Forester. After researching prices for both I found Etrailer to be the best value with no additional cost for shipping. Doug S also gave my order special priority and I received my items sooner than expected. I had a good buying experience with Etrailer and would definitely order from them again in the future.
Keith
11/1/2013
Service was awesome. The product came much sooner than expected thanks to etrailer expediting my shipping for free and allowed me to get job done early. Etrailer is my first option for all towing accessories and I have recommended you to my friends and family as well.
Scott
11/1/2013
I ordered 2 trailer tires on Monday and thought I would have to wait 5-8 days to receive them. A Customer Service rep fro etrailer emailed me and said they had given my order a priority service and I would receive my purchase earlier than stated. They wer not kidding! I received them the very next day at NO EXTRA COSTT Great company to buy from. If I ever need trailer parts again, I will definately buy from etrailer.com! Thank you
Timothy
11/1/2013
Reasonable price, quick shipping. Great tracking mechanism. Will buy again from this eretailer. UPDATE: I was amazed at the simplicity of design and the functionally. The template accurately measured the bore hole pattern. I was surprised at the ease of lifting the tailgate after installation and spent 10 minutes after installing opening and closing the tailgate just to confirm it really worked as advertised. A wonderful product, quick delivery and solid tracking system.
Tom
11/1/2013
Everyone I talked to at etrailer was very helpful and I will shop with etrailer again Thanks for a very pleasant transaction
Travis
11/1/2013
Wow, amazed, it was here as promised and in great shape. Took a bit longer to install the hitch because I was doing it in the driveway without a set of ramps but even then it went together perfectly. The bike rack I also ordered at the same time went together perfectly and fit the hitch. Great products and great service. Thank you. Highly recommend you folks.
Chris
10/31/2013
Very easy to purchase through the site with confidence that I ordered the correct parts.
Darren
10/31/2013
I have had four shipment from etrailer over the past 12 months. Every shipment has been made promptly and arrived in excellent condition. etrailer immediately sends me confirmation of and updates on the shipments so that I am kept updated. I have not had any issues with service or products sold by etrailer. I ahve found etrailer services excellent in all respects.
David
10/31/2013
The service was great. I ordered on Sunday and the order was delivered here on Wednesday. Matt was the one who took my order and he was very knowledgable and courteous. I havent installed the item yet but will send a picture when I do which wont really tell you much since it is only the electrical cable between our travel trailer and the tow vehicle.
Harry
10/31/2013
Great service online and over the phone. Shipped promptly and all items were correct and in perfect condition! Ill get to try the carrier out in a few weeks.
Joshua
10/31/2013
I did considerable research before the purchase of a BX8869 Blue Ox Tail Light Wiring Kit - Bulb and Socket, etrailer had the best price I could find, delivery was prompt, instructions were concise and installation was straight forward, I would recommend anyone to check out etrailer before considering a purchase for their RV accessories.
Kelly
10/31/2013
My order was delayed but I was promptly notified of the fact and by one of your associates and given an estimated date of shipment. When the order did ship, I received another email letting me know.
Matthew
10/31/2013
Im impressed. They had what I needed, at a price more than reasonable, and delivered it FAST. Great customer service from start to finish. All my RV friends will be informed. Keep up the great work.
Matthews
10/31/2013
Rebecca did a great job. She identified the part and efficiently arranged for the sale and shipping.
Patrick
10/31/2013
Fantastic. Shipped the day i ordered. Keep up the great work and keep the jobs in STL.
Robert
10/31/2013
Very profesional + prompt Thank you.
Samuel
10/31/2013
Excellent fit, factory look! installed in minutes. Mirrors arrived undamaged but would like to see better packing. Have made many purchases from etrailer in the past and will continue always very satisfied with product, price, knowledgeable friendly parts and customer service employees... Keep up the good job etrailer
Steve
10/31/2013
very user friendly and great selection of products
Bill
10/30/2013
The customer service at etrailer.com will far exceed your expectations! I am a repeat buyer and the reason is because of prompt and curtious service and they keep you well informed of your order and shipping time. Best place on the net for trailer towing needs and more and at great prices! Great job guys!!
Brian
10/30/2013
Out standing product and service it was delivered on time.
Carolina
10/30/2013
i thougth everything went great. I live close so i went to pick my things up no problem at all.
Dennis
10/30/2013
E Trailer in deed is a world class retailer with great employees that know their product and if they dont know they find out for you I well buy from them again thank you Rebecka
George
10/30/2013
E-Trailer prices are fantastic and their service is top notch. Within an hour of making my purchase I was contacted by an individual on staff notifying me they had personally verified stock and my order would ship shortly. Later that afternoon I received another email from an e-trailer employee notifying me that not only had my order already shipped, but they had upgraded me to faster shipping for free. I havent received my product yet, but Ive read nothing but good reviews of their product quality and have high expectations.
Jason
10/30/2013
THE ORDERING PROCESS WAS VERY EASY AND FAST.THE RESPONSE AND CONFIRMATION WAS SENT OUT QUICKLY AND SHIPPING WAS DONE FASTER THAN EXPECTED.THIS IS MY FIRST EXPERIENCE WITH ETRAILER.COM AND I WILL RECOMMEND THEM TO MY FRIENDS.
Ken
10/30/2013
My experience with etrailer was great. The service exceeded my expectations. The fith wheel I purchased was delivered in record timing. Definitely shopping with etrailer for any other trailer necessities. Thanks etrailer!
Ladaniel
10/30/2013
Excellent service, knowledgeable representatives as well as help making sure my order was correct and shipped on time due to install needs. I also appreciate the followup and closure through shipping. Good support www.etrailer.com.
Muril S
10/30/2013
I am speechless! Carla M has been one of the best on line ordering experiences of my life. Her help with selection of an alternative item was invaluable. And, I anticipate my order will arrive as promised. Thank you Carla and thank you etrailer.com.
Robert
10/30/2013
Wow! What great service. Even received the tires I ordered sooner than expected. Thanks!!
Zane
10/30/2013
This is the second time that I have used etrailer, they have always been prompt and very affordable I will use them again and again!
Bobby
10/29/2013
The process from start to finish was flawless and absolutely impressive. I received the order well ahead of the anticipated delivery date and the products were delivered without any issues or damage. An awesome experience.
Bryan
10/29/2013
NICKY WAS VERY HELPFUL AND GOT MY PARTS SHIPPED ALMOST AT ONCE. IF THE PARTS ARE LIKE YOUR SERVICE, I WOULD RECOMMEND TO ALL. THANKS AGAIN
David
10/29/2013
No problems, quick service
Deborah M
10/29/2013
Stephanie H was an outstanding help and I would recommend you guys to anyone. Great job!! Give her a raise!!
Don
10/29/2013
I placed an order at 10:00 and it was shipped by 2:00. Also shipping was upgraded from standard to 3 - 5 day at no increase charges. Great service!
James
10/29/2013
Great product and fast shipping Connected it in half an hour and worked great with my trailer. 5 out of 5
Jimmy
10/29/2013
Thank you for a outstanding experience in ordering and shipping info with same day shipped out of your company
Lewis
10/29/2013
The initial order process was great- I did the least expensive shipping, assuming it was UPS and would get here pretty fast. Do not use this method! Its been sitting at UPS in my city for days and just yesterday was transferred to the post office for delivery- and they added two days to the arrival date- looks like its going to be 9 days to get a 4 lb package. You should really state that his method will take a LONG time.
Lisa
10/29/2013
I am pleased with the help to get what I wanted. I had idea and went to it and got it done. Thank for your help.
Lloyd
10/29/2013
This is my second order with Etrailer . I couldnt be more pleased with the quick ,professional service . Look forward to doing more business in the future .
Louis
10/29/2013
VERY EXCEPTIONAL SERVICE & EXPERIENCE! I WOULD RECOMMEND TO MY FRIENDS.
Phong
10/29/2013
Fast delivery. Fast and easy installation. Works great. Will use them again.
Richard
10/29/2013
I ordered and was sent email whithin moments that is was in stock and getting ready for shippment. Then 45min later was sent email it was shipped. Amozon leadtime 6-8 weeks. Cant beat that! THANKS
Steve
10/29/2013
I have used etrailer for the purchase of 4 receivers and wiring and have never had one problem. I emailed them on the last one and asked if it would get to me by the weekend. They thought it might not, so they put a priority on the order without me asking just so it would get to me by the weekend so I could install it over the weekend. That is fantastic customer service!
Wayne
10/29/2013
I ordered the Curt class III hitch and the Swagman XTC2 bike rack and was pleased when they showed up at my door 1 day ahead of schedule, as we were leaving on a six week vacation in a few days and it gave me plenty of time to get the hitch installed and the bike rack assembled. The hitch was simple to install and fit well and the Swagman bike rack is a very well built rack and would recommend it very highly. This is the second time I have purchased from Etrailer and have always been very pleased with their sales people who are always quite knowledgeable and helpful . I would definitely recommend them. thanks
William
10/29/2013
shipping could have been faster but i love this web site .. i LOVE the videos that go with each product. Nothing is better than seeing the item you are about to buy in someone elses hands. I love the install videos also. I wish video compatibility was better. Some videos dont load.
Chris
10/28/2013
Shopping with you folks is always first class in my book! I just realized I needed to replace my brake pads so I placed the order and have gotten continued correspondence from you on every step of the process and they are now on their way to me! Very smooth transaction plus I need to add that in the past when I had questions there was always someone there to help me. First Class!
Dale
10/28/2013
Excellent customer service and quick shipment.
David
10/28/2013
Excellent service! I received an email with shipping and tracking information. The shipment shipped on time and I was able to track the status. The order arrived on time as scheduled.
Doug
10/28/2013
etrailer.com really took care of me!!!! I missed the box for rapid delivery and marked the 5-7 days delivery...KNOWING that I am moving in 5 days....The etrailer internet specialist read my e-mail, and then made the Delivery correction without any cost to me. The best part about that deal, was the fact that the employee did not waste any time asking questions. As a COMBAT VET I am very impressed!!! WELL DONE!!! I really appreciate that!!!
Edward
10/28/2013
This is my second large order through etrailer and I couldnt be happier with the pricing, availability and customer service. My latest order, placed yesterday, has already shipped! I was not expecting that and greatly appreciate the hard work of the folks at etrailer.
Gregg
10/28/2013
Hitch went on without a hitch.
John
10/28/2013
The sales rep was awesome. They even upgraded me to 3-5 day shipping for free.
Kenneth
10/28/2013
Site was user friendly. Easy to find the trailer part I needed. Good prices. Customer service was great. Got three emails from actual people to track down my order. I recommend etrailer.
Nicolas
10/28/2013
Excellent service. Prompt, know their products, Good communication skills. Thanks
Robert
10/28/2013
you guys are great, you really take care of business thanks a million terry
Terry
10/28/2013
I love this product. What a great concept. I thought I was buying a universal kit at the local parts super store then returned it when I discovered it was for a different vehicle. Upon discovering you sell kits for almost every make & model I immediately bought the correct kit for my car. It was at my door within a week and in my car that weekend, installed within an hour. I love clever ideas like this one that make sense and car owners lives easier. Thanks much.
David B
10/27/2013
Website would not let me put item I wanted in the cart. Tried several times. Finally called the 1-800 number and placed order with no problems.
Greg
10/27/2013
Great site to shop: easy to manuever thru, find the right item, and then quick shipping and followup. eTrailer really has their act together. Thank you Jacqueline C. !
Jess
10/27/2013
so far so good I have a horse show coming up hoping that it gets here in time they are very nice and have great web site
Jonathan
10/27/2013
Really great service, good price, fast shipping. The lights were a perfect fit in my step bumper and look great.
Michael
10/27/2013
Found the right part at the best price. Fast service and quick delivery time.
Thomas
10/27/2013
This is my third purchase from etrailer.com mad every one has been excellent. The product is as promised and they have great prices. I will definitely continue to use them in the future.
Aaron
10/26/2013
The hitch came in only 4 days. The fish wire made the job of installation much easier. If I need another hitch I will reorder from etrailer.
Al
10/26/2013
It was a pleasure doing business with your company. It was easy and fast to get around your web site. I will continue to shop with you. Thanks
Alex
10/26/2013
What an easy and wonderful shopping experience. Our order arrived sooner than expected and we are most happy with the products.
Bernardine
10/26/2013
Great !!! Installation video was right on the money.
Hugh
10/26/2013
How do they do it?? I ordered my Thule Spare Me 2 bike carrier on a Wednesday, almost 5P EST. They shipped within the hour and it arrived early afternoon on Friday!! A concern I had was on my 06 CRV the spare tire is right of center. Thule assembly gives the option to move the mounting left or right. Another concern was will my hard cover on the spare tire still fit when the carrier is removed because of the new tire mounting. It does! I couldn’t be happier with the carrier. Both etrailer and Thule did a great job!
Jack
10/26/2013
Etrailer appears to carry a wide range of trailer parts and Ive always found what I need, along with options, at a reasonable price.
James
10/26/2013
good product and good price. will install today.
Kenneth
10/26/2013
Excellent price and service. Enough techinical information was available for me to make a confident decision to purchase.
Kevin
10/26/2013
Well done. I appreciate the super quick shipping.
Neil
10/26/2013
Great Prices, exceptional service!
Paul
10/26/2013
Had exactly what I wanted and shipped the same day I ordered. I would definately order from e trailer again Thanks
Rhonda
10/26/2013
Incredibly easy and professional company to deal with. Highly recommend.
Trevor
10/26/2013
Nicole R. was outstanding. She was very knowledgeable about all the parts I was looking for. Fast service and great prices. I will be buying all my trailer needs from you folks in the future.
Vincent
10/26/2013
Unbelievable service. Ordered a set of mud flaps for my Edge at 330 pm less then 2 hours later received notification that they were shipped. What a great turn about time! Thanks
Chuck
10/25/2013
I recently came across ETRAILER and have placed two separate orders and am totally impressed with the customer service provided. I would highly recommend ETRAILER to anyone shopping for vehicle parts and accesssories. Keep up the most incredible level of customer service.
Craig
10/25/2013
Nicki was quick and pleasant to deal with, I appreciate the quick shipping!
David
10/25/2013
What great service!!! I lost a safety cable and ordered new ones on a Monday. My new ones were here on a Thursday just in time for my trip!! Didnt even pay extra for express shipping. Thank you!!!
Douglas
10/25/2013
This was my first order but will not be my last! Very happy with the speed of service and quality of my products. Your website is very informative offering a very nice selection of products.
Gary
10/25/2013
Great Service,Fast shipping,Good product
Gary
10/25/2013
This online order went very well no problems the order was uprgaded to 3 to 5 days and it arrived in 4 days iI did not request the update!! The front 2 in. receiver hitch i ordered for my 2003 Dodge 1500 pickup was advertised to bolt right on no holes to drill and that was how it went also I did not have to make slot in the air dam!! Have a friend who has a lift and a transmission jack 30 min. installation time !!!
Gary
10/25/2013
The installation of the trailer hitch and wiring kit for my 2014 Dodge Journey was everything it was advertised to be. The hitch fit like a glove as advertised no drilling. The holes are already in the frame and the wiring kit was plug and play. Great job etrailer. I will definitely shop here again!
John
10/25/2013
In my 15 years shopping online I have never had something ship to me so fast. Most places charge me an arm and a leg for that kind of speed and still are not even close to as fast. Thanks!!!
Jordan
10/25/2013
WEBSITE= 5 STARS SERVICE= 5 STARS I DONT KNOW HOW YOU COULD BE ANY BETTER.
Lloyd
10/25/2013
This product was everything you said it was and it was easy to install. So far, so good.
Mark
10/25/2013
I was very pleased with this transaction. I received my order in two days. Thats unheard of with free shipping. Thanks!
Marshall
10/25/2013
Good product, fair price, and received as described. Will do business with etrailer again. Thank you.
Mike
10/25/2013
The service you provided and price was excellent. I ordered a wheel for my trailer at 2:30 pm and it was here before 10:30 am the next day, I choose regular shipping and was upgraded at no extra charge. Two different local tire dealers have been looking for a wheel for me for a couple days, I should have started with you first. I will defiantly purchase from you again and recommend you to all my friends and family. Thanks again for the great service and products that are made in the USA thats had to find nowadays.
Mike
10/25/2013
Fantastic service knowledgeable, helpful and friendly. Both of the reps I spoke with at etrailer went to great lengths to make sure that I was getting the right part.
Norm
10/25/2013
Had what I was looking for - parts to a bike rack. Sent exactly what I ordered. Fast service.
Sharon
10/25/2013
really good job guys im really happy with the service
Antonio
10/24/2013
Great shopping experience from start to finish, as always. Fast friendly service, great tracking system and product just as expected.
Benny
10/24/2013
Zach is AWESOME !!
Chris
10/24/2013
These guys are incredible!!! I ordered my part, and two hours later I receive an email that my part has shipped. Ive never had service that quick. Outstanding!!!
Dion
10/24/2013
This is the third hitch I have ordered from etrailer and they have been on the ball every time. It is a good time to deal with.
Gary
10/24/2013
I ordered some new trailer tires with wheels, I couldnt find them anywhere local so I thought I would give etrailer a try. I was not disapointed !!! They had just what I need, they upgraded my shipping for free, I got exactly what I ordered and it was at my door in 2 days. Definatly bookmarked this site for future purchases. THANKS ETRAILER !!!
Gene
10/24/2013
A little bit tough to install if your not familiar with how things fit together Took a lot of adjusting to get it right But overall looks good and fit good
Jerald
10/24/2013
This is my second time ordering from etrailer.com. The parts i ordered were make of top notch material and the service you get when you place your order is unbelievable. I will definitely order more from this company.
Jerry
10/24/2013
Service has been great so far.
Kent
10/24/2013
Great service and great help finding out exactly what I needed..I will continue to do business with this company in the future. By the way, Both orders I placed were shipped the same day.... thanks...lee
Lee
10/24/2013
You people are the best!!! I placed an order with you at about 11:30 AM and the next thing know, I receive an E-mail telling me that it was shipped at 12:41PM. Your products always live up to what is expected and your customer service is top-notch. Keep up the great work!
Lynwood
10/24/2013
Good service, had what I wanted at a reasonable price. Upgraded my shipping!
Paul
10/24/2013
Hi .e-trailer I want to thanks to e-trailer for the excellent service ...I gave you gays ...10+++++ keep the good work ...Ill buy from you gays again thanks...Ramon
Ramon
10/24/2013
Great service. I recieved my order in 2 days upgraded at no added cost, thanks instead of 5-7. I was very satisfied with the way the running lights looked as I wasnt sure at the price they were. Best online experience Ive had. Thanks
Ron
10/24/2013
The use of the site was easy and finding the parts I needed was simple. In comparison the prices were better than most other shops we were in. I appreciate the updates regarding my order as well. Great overall experience.
Scott
10/24/2013
Thanks for the fair price and fast shipping
Steve
10/24/2013
The 4-pole bracket works well. Just wish it had been recommended when I placed my original-tow hitch order by phone. No biggie. : All of the associated hardware was excellent.
William
10/24/2013
My order was quickly expidited and tracking is always great. I would have liked a copy of my order confirmation and pricing breakdown emailed as well, the only opportunity I had to get this was immediatly after my order was placed. I couldnt seem to find it in my account order history, though it was on the bottom of the page in order tracking details. Keep up the great videos on youtube :- Ive subscrided to your channel, thats how I discovered your store and decided to place an order.
42129 Alex
10/23/2013
Great customer service. I had a question about a product and received a fast response from Bridget. I have never had problems when ordering from etrailer which is why I always come back.
Anthony
10/23/2013
You guys rock. The order was expedited for free because I was a repeat customer. I keep coming back because of all the helpful information on the site.
Anthony
10/23/2013
Always fast and efficient service. Great company!
Brad
10/23/2013
I wish there were more online businesses like etrailer.com. Ive ordered from them twice in the last few months, both times receiving great customer service. Not only do they offer very compelling prices which I expect from a website, but the videos, descriptions, and the website that narrows down options for my specific vehicle are extremely helpful. As well, I received expedited delivery free of charge and personal notices thanking me for my business - both times. Its a nice touch that makes me feel appreciated, which is why Im taking the time to write this note. Please keep up the good work.
Brent
10/23/2013
Best place to buy Roadmaster parts I have found!
Clayton
10/23/2013
Excellent prices, emails with up dates are a nice touch. Tire was delivered in two days.
Dave
10/23/2013
THANKS TO SCOTT FOR GETTING MY ORDER ASAP. EVERYTHING WORKS FINE
Dave
10/23/2013
1. easy to order correct unit from website 2. very fast delivery -actually upgraded by e-trailer at no added charge 3. videos and other documents have been easy to understand and more importantly accurate in the relationship actual unit 4. hitch was very simple to install even without a lift or needing to remove exhaust 5. on a scale of #0 poor to #10 excellent I rate the entire experience a #11
Don
10/23/2013
I have purchased multiple times from etrailer.com and I would recommend shopping with them. They have a easy to use website and purchasing process, good pricing and product mix, and products arrive quickly. Most importantly, they have great customer service and communications.
Ferman
10/23/2013
Very good service, quick delivery
James
10/23/2013
I purchased a cargo rack for my new truck. It was easy to find the right fit kit by following the instructions on the website. I placed my order and received my rack within 3 days. Ordering was easy, price was competitive, shipping was fast, and packaging was professional. Thumbs up
Keith
10/23/2013
First class customer service. They have a tremendous ion, but the real difference is how they treat their customers. They show time and again that they value their customers. I appreciate all they have done to help get my order processed and to my door as quick as possible. I will definitely do business with them again. Thanks!
Kyle
10/23/2013
Cant say enough good things about my experience with etrailer. They will my first choice for all my future purchases.
Paul
10/23/2013
Great Service, web site easy to navigate for finding parts. Shipping was quick.
Paul
10/23/2013
WOW item got here so fast it was like you read my mind and shipped it before it was ordered! A+ A+ A+
Verlan
10/23/2013
etrailer.com was great. One product that I ordered was out of stock, and they suggested a replacement that has a higher load rating for less money.
Brian
10/22/2013
etrailer.com was very attentive to my order, which was an item backordered at the manufacturer. etrailer.com checked periodically with the manufacturer, kept me updated, suggested an alternative product, and gave all around good service. Not my first purchase from etrailer.com and wont be my last.
Clifford
10/22/2013
Great so far, just hope they fit my trailer
David
10/22/2013
Ordering from etrailer.com was a terrific experience. Even though I changed several items over several days, Dana M. was delightful in assisting my needs and worked with me and the Titan supplier to assure the appropriate items needed and efficient arrival time. In addition they gave me the lowest prices around and saved me big bucks. I fully expect to have them as my primary trailer item supplier in the future. Well done Dana! Thanks etrailer.com for the convenient service!
Eldon
10/22/2013
What do I think? I think you guys are just fishing for compliments...thats what I think. I bought a 12 volt outlet, in marine grade, cheaper than I could buy one in China grade. And the shipping was not a flat-rate-ripoff I know you guys didnt make a dime with what you charged me for shipping the part to my house. I couldnt buy the part local, after paying for gas, with what the delivery cost me. And Im talking about a part that costs $8.24, including the freight costs. And you wanted to know, What do you think?
George
10/22/2013
I havent used the tire chains yet and hope I dont half to. It was quick service and quick shipping.
James
10/22/2013
Excellent selection and even better pricing. Fantastic customer service and when they say shipped the same day, they mean within hours of receiving your order.
John
10/22/2013
You have a large ion of parts at a reasonal price.
Robert A
10/22/2013
JanL. was great didnt think we could get a hitch that fit my smart car. Called and got an appointment the next day on Saturday. They did a beautiful job with the hitch. Excited and now I can pull a motorcyle trailer on the back. Thank you so much for great product and great customer service.
Roger
10/22/2013
Great product line and exceptional service.
Ron
10/22/2013
So far I have been exceptionally pleased with the information and communications with etrailer. Concerning my purchase. I have not received my item yet but this is my second experience with etrailer and I continue to be impressed. I have been in many customer service positions in my 38 years with AT&T and I am very familiar with both sides of customer service. I will continue to use etrailer, we have a motorcycle trailer and a travel trailer. Thanks again and I did really appreciate the help Brenda S provided.
Shirley
10/22/2013
The web site was clear as to what I needed and what I was buying. Shipping and delivery was exceptionally fast. The web videos clearly explained installation. What more could I want? Five Stars to you guys. Thanks.
Thomas
10/22/2013
Great product but I wasn't able to use it for the application I intended not because of the part but because I was missing a brace or bracket in which to mount the plate. I didn't think it all the way through though just the fact you can sill purchase a product from yesterday is cool!! I gave it a go and though it didn't work out I would not hesitate to buy from etrailer again. I haven't had this kind of customer service ever!! All the email correspondence and interaction was PHENOMENAL. Keep up the good work, Thank you, Warren
Warren
10/22/2013
Great job guys, I really enjoyed my first experience with etrailer.com
Alison
10/21/2013
We are very pleased with the website, services, the shipping and the products. Everything about this order was first rate. Would definitely recommend etrailer to anyone.
Arlene
10/21/2013
Pleased with the quality of the hitch and overall service.
B
10/21/2013
Great prices on their products and great service, too! There was some shipping damage on one of my parts and etrailer took care of it very quickly. Thanks, etrailer and the Customer Service team!
Craig
10/21/2013
Very impressed with site. Easy to use. Will recommend to friends and family.
David
10/21/2013
GREAT PRODUCTS AND VERY FAST DELIVERY. I WILL BE SHOPPING HERE FOR ALL OF MY HITCH AND TRAILERS ITEMS.
Jeff
10/21/2013
Great so far, easy and quick plus the free shipping, but we are only half way there lets see how the product looks after delivery.
Jim
10/21/2013
100 percent customer satisfaction. In the future, any item that I may need will be purchased from etrailer if its part of their inventory.
Larry
10/21/2013
It was very easy to find the items I wanted on your web site and you shipped them the same day it wont be the last time I use your site
Leon
10/21/2013
Great service,quick response and service. Very consistent.
Mario
10/21/2013
emailed etrailer with couple of questions. got response within hours. sent my order in and got reply that it was being shpeed same day. plus free shipping, cannot beat that. Thanks
Paul
10/21/2013
Great communications Fast shipping
Robert
10/21/2013
Great prices, friendly people and great service.
Rod
10/21/2013
My order shipped within 3hrs. After my purchase. I received an e-mail from etrailer informing me that my purchase had shipped. It turns out that they sent it via a quicker shipping method at no charge for shipping. Bottom line is that this company actually did better than they promised. That’s pretty rare these days.
Ronald
10/21/2013
Etrailer had exactly what I was looking for and the price was in my range. Processing was fast and I have been kept up to date on order status.
Roy
10/21/2013
I have used etrailer for boat winch assemblies and just now for a Thule car bike rack. They are the Zappos and the Amazon of their retail space. Huge selection, incredibly nice and helpful phone staff Hi Kimberly: , world class customer service. If I were a brick and mortar store competing with them I would be worried…a lot
Steven
10/21/2013
Tommy C was extremely helpful in helping me figure out how to get the European 7 pin system on my gray-market vehicle to work with my 1955 tear trailer with a standard 4 pin wiring system. Thanks man!
Steven
10/21/2013
Wow! Was that FAST!
Wesley
10/21/2013
I think that Etrailer is one of the best web sites that Ive seen , easy to find the things you need and really good prices.Ive ordered from etrailer before and that the write-ups on the products are very informational and the how-to videos are really great. Keep up the good work!!! Thanks Bill
William
10/21/2013
The hitch fits 2010 VT GTI perfectly. However, the installation process may not be as easy as it looks on the paper. I ended up asking the Big O Tires team to install it after performing the alignment. It has taken good 1.5 hours to the exhaust, take the bolts out that also hold the frame, attach the receiver and put everything back together. Wiring took another 1.5 hours from start to finish. Unless you can lift a car in your garage, I would strongly encourage to save time and just let someone else install the receiver for you.
Yauheni
10/21/2013
I was very happy to find what I was looking for rather quickly, instead of looking through pages of inventory. Price is always an issue with me & I like the prices you have. Will see the quality when it arrives. Free shipping is a great feature. I also like the quick e-mails to let me know my order is in & on its way. I will tell friends about your site.
Bart
10/20/2013
My order came complete and very quickly. The install was much easier than I though. I was able to open the hole with a mill bastard in 1 minute. It was as easy as the videos made it out to be. I was able to install the hitch without taking off the muffler. My only issue was that all the pieces were wrapped in tape that took off some of the black coating on the hitch bar.
Benjamin
10/20/2013
Awesome company with affordable items. Items ship fast! and often same day ordered.
Brian
10/20/2013
Excellent experience. Huge selection of products which easily found and clearly described, great prices, and shipping.
Dave
10/20/2013
The wheels were exactly what I was looking for and at a great price and the service was excellent. I am very happy with this purchase. Thank you.
Donald
10/20/2013
I was very impressed in how fast my order was shipped especially on a Sunday! They even upgraded my order to express shipping at now extra charge.
Matthew
10/20/2013
This makes my second purchace of a receiver style hitch for 2 different vehicles now. The first was a couple years ago, and this experience was just as easy as I remember. I always recommend etrailer!
Rob
10/20/2013
I like your variety of products, your service and info viedos,also your prices.
Robert
10/20/2013
Etrailer has phenominal customer service. Other companies can learn a lot from them. Fast delivery, great prices, quality products. They have it all.
Thomas
10/20/2013
UNLV Hitch Cover is perfect. Arrived in a timely manner and was packaged great. Looks good on my car too!!
Anita
10/19/2013
This is my 1st order from you folks, and I couldnt be more pleased. The ease of the order, the emails about receiving, processing, and shipping the order was first rate. Thanks so much, Dick T
Fort Clark Rv Park
10/19/2013
Great on-line retailer. I found just the item I wanted. Terrific communication with good pricing and delivery charges.
George
10/19/2013
What a site !! Easy to find stuff, excellent pricing and customer service follow-up is great. Thanks
George
10/19/2013
I was very happy the my dealing with etrailer. There web page easy to navigate. I liked the video showing how to do install. I had hitch installed on my Ford 150 FX Truck in less than 20 minutes.
James
10/19/2013
Outstanding company to do business with fast shipping and very resonable price on a great product.
Jeff
10/19/2013
Super fast and courteous service!
Kathy
10/19/2013
I am impressed with the service I have received. All of the people have been knowlegable and helpful. I will in the future go to Etrailer first
Norman
10/19/2013
Fast, friendly service.
Robert
10/19/2013
Excellent customer service and shipping. Im very satisfied with e trailer. I will be back for more.
Ronald
10/19/2013
I was extremely impressed with this company. This is the first dealings with them, but they had the items I wanted and completed the order and delivery much faster than anticipated. I highly recommend them. I look for good service good service that is over and beyond what I expect when I deal with companies and I do not give a great rating unless I find that good service. I would give them a great rating..
Steven
10/19/2013
Excellent products, prices, and service. I would highly recommend eTrailers
W Kristine
10/19/2013
I think what all of you do is just the best. I have not had anything that was not right and when I needed help with a problem your company website helped every time. I have told so many friends about your company. The prices are always the best I can find for what I am looking for and the items arrive when I am told. Thanks.
William
10/19/2013
shipped same day easy to use website
Duane
10/18/2013
very good price and low shipping cost
Jacques
10/18/2013
I purchased a trailer harness for my 2012 GMC Canyon. First I read the Reviews and was impressed with what everyone had to say about Etrailer. I ordered the harness and it was delivered sooner than they said it would be. I installed it in less than 30 minutes. I dont have a trailer to try the lights out on right now, but I feel very confident that it will be just fine. Thanks etrailer.com
Jess
10/18/2013
Wicked fast shipping, quality products, good prices, and excellent customer service.....will do business with as often as needed.
Matthew
10/18/2013
Ordered about 3PM Wednesday, and faster than a speeding bullet the package was on my doorstep just after 2PM on Friday. Less than 48 hours!! Good products, good people, fast shipwhat more could you ask for???
Richard
10/18/2013
I am very pleased about my online shoppiog experience and very impressed by the communication efforts from eTrailer. I look forward to receiving the parts and installing them on my boat trailer. I appreciate the free shippiong and the shipping upgrade. You folks make custormer service a real treat. Thank you.
Robert
10/18/2013
The Curt Hitch, item #13456, works great. I was not sure about the fish wire part of the install but after speaking with Matt at etrailer it was easy. From the time the hitch was delivered it took less than 1 hour to install on my Land Rover LR4. Having a extra set of helping hands also made the job easier.
Stan
10/18/2013
salesperson Sabrina very friendly and helpful. very positive and will return as additional requirements come up
Ted
10/18/2013
Very professional, could not have been better in any way! The order was completed accurately and quickly. I was kept informed right up to delivery. It was apleasure to do business with people that care about customer service.
Thomas
10/18/2013
Very polite, knowledgeable, and effective customer service.
Ben
10/17/2013
Kinda bummed me when I received an email stating the item was out of stock after I ordered it, But I understood the fact that It was the manufacturer not Etrailer.com. The level of customer service was great, I received updates about once a week on my order status. Once the hitch hit the U.S. I had it within 2 days. The assembly went smooth and it looks and fits great on my wifes HHR. The 1st hitch I purchased for the car not from Etrailer sank to the ground when I stood on it, The raised tongue keeps it well off the road and the adjustability of how close it the bumper I can get it is also very nice!! I will do business with Etailer.com in the future if I ever need another towing product for either of my vehicles. Thanks!
Bryan
10/17/2013
Excellent service. Fast delivery with good packing. Really liked the easy way in which I could track the shipment. First company Ill check with on any future towing needs.
Charles
10/17/2013
Good Website, many choices, easy to use. The order was processed in a timely fashion. Very Pleased. Will most likely use etrailer again.
David
10/17/2013
eTrailer shipeed my items quickly and were received as advertised...great experience...went above and beyond in customer service.
David
10/17/2013
Fantastic! My order was received in two days.
Dick
10/17/2013
My experience with etrailer has been very favorable. I really appreciate the knowlegeable associates and friendly service.
Jim
10/17/2013
Exactly what I needed easy to install trailer wiring harness
Matt
10/17/2013
Wow, I thought Amazon was good. Ordered today. Already three emails on shipping progress and order is shipped. Even got a nice perk on the shipping that was not advertised. Thanks very much etrailer.com, will be ordering again soon.
Pat
10/17/2013
Order arrived quickly and in good condition. etrailer is a very good company to order from. It took about 15 minutes to install the hitch once the vehicle was raised up off the ground. The hitch fit perfectly and looks real nice on the van. I highly recommend etrailer.
Ralph
10/17/2013
I was amazed at the speed, knowledge and accuracy of Lexus G. at eTrailer when I called her. She helped me quickly and got the parts I wanted shipped the same day. Kudos to her and the company.
Terry
10/17/2013
Great Service! Wish all companys were that good!Keep up good work! Will reommend to everyone I know. Went way beyond what was expected!
Virgil
10/17/2013
Just placed my order last night and already have received excellent service! Smart marketing with customer orientation is a very rare find these days!! Also, a friend of mine recommended etrailer because of their superior customer service and I am finding out why : I give etrailer an A+!!!
Allison
10/16/2013
Once Again the staff at etrailer have out done themselves. I placed an order late this morning and its already being shipped out. Im so impressed with the quality and customer service in which you all provide with every order I place.
Andrew
10/16/2013
Very speedy, responed within a few hours.
Brian
10/16/2013
Great Customer Service, very helpful and was able to coordinate a delivery schedule with me at my convenience, will definentily buy from them again, shipping was very prompt! thank you e trailer
Brittina
10/16/2013
Etrailer is great to deal with,I cant believe how fast they can ship things out. I will certainly tell other people about them. Thanks again.
Burton
10/16/2013
holy cow those boys and girls can ship fast !! Great service !!
Carlo
10/16/2013
Great Service!!!!! Fast shipment!
Clayton
10/16/2013
Great price and the both wheels were delivered on time. Wheels packaged in a box to prevent damage and arrived in showroom condition. Wheels are for a coleman pop up camper and should work well. I priced around town and no one came close to the price to include shipping.
Donald
10/16/2013
Great service with very fast shipping.
Edward
10/16/2013
Great people. Great service
Frank
10/16/2013
Very good service. Happy with all aspects of the purchase experience.
James
10/16/2013
Im new to towing and needed advise and the right product. eTrailer was great to deal with. The items I ordered were in stock and literally shipped in a matter of hours after I ordered them. The web site is also great. I really liked the videos. Im not one who likes to read instructions so I used them more than the instructions. Keep up the good work. I just placed another order. Im confident that the experience will be as good as the past.
Joe
10/16/2013
Outstanding prices, service, selection web site, shipping, and communication. I do a LOT, a LOT of internet shopping… nobody does it better than this company. Amazing!
John
10/16/2013
Helpful staff. Great website which I visit often.
Justin
10/16/2013
Great customer service. Had some parts missing but they resolved the problem right away. Thank you so much!! Very happy customer.
Orlando
10/16/2013
Great instructions. Easy installation with some help Looks great. The car dealership wanted $492 to purchase and install Great savings
Robert
10/16/2013
100 OK......Great service, thank you
Rodger
10/16/2013
Jan was very helpful in getting me all the parts I needed that were in stock. Certain items i wanted were out of stock so I had to substitute. It would have been easier if all items were in stock.
Ron
10/16/2013
I was shopping for air bags for my 07 Dodge 1500. Great web site loaded with all the information you will need to make a good decision. Quick to ship, great prices and tutorials. What else could you need.
Steve
10/16/2013
Excellent service and very prompt shipment. Thank you.
Steven
10/16/2013
etrailer always gets it right the first time. This is the first place I go when I need trailer or any sort of cargo mgt parts. Tons of things to choose from.
Terry
10/16/2013
Awesome delivery time from warehouse to my house. Communications was outstanding. I look to buy again soon.
Victor
10/16/2013
Good experience. Prompt handling of order and shipment. My compliments to your staff
Walter
10/16/2013
Great purchase fast shipping and item was as described. Will shop here again.
William
10/16/2013
Very easy to find the right ballmount for my vehicle.
Ben
10/15/2013
So far everything is great,
Carroll
10/15/2013
etrailer you have never let me down. I buy your pintle hook combos because of the quality. As for your customer service I rate that to be a 10, you are always there to help me when needed, and I receive my products fast and intact. GREAT SERVICE...I recommend etrailer to all my customers. Darlene P.
Darlene
10/15/2013
Received my order today, Quick delivery and exactly what I needed. Very easy installation1
Irving E
10/15/2013
Excellent service Had what i needed fast shipping Will definitely buy here again Business done right !
John
10/15/2013
thanks for great and fast service
Lawrence
10/15/2013
I will be shopping here all the time...good service and great products…
Marcus
10/15/2013
etrailer.com does it again. excellent service and a price match to boot. delivered early and the product is working great.
Mark
10/15/2013
Fantastic service! Customer service will go the extra mile to make sure you get what you need.
Michael
10/15/2013
My experience at etrailer.com was truly a pleasure! They went above and beyond to ensure I received remarkable service and my products were exactly what I wanted. From the time of placing my order to having my products in hand, I was informed and delivery was quicker than I could ever had imagined. Thank you for such great customer service! I will definitely recommend your business to friends.
Nicholas
10/15/2013
I recently ordered a brake controller, Rose was very helpful and made the order prosess very easy! today I ordered a weight distrabution hitch, and Jenifer was also velpful and friendly made ordering a snap!! you should be proud of these people they are very good at their job congrats..... thanks agin Rose and Jenifer.......
Paul E
10/15/2013
This order shipped in less than 12 hours. Simply AMAZING service. Now.... hoping that the product I ordered is what I want. What a great retailer!
Tim
10/15/2013
This was the smoothest online purchase I have encountered yet. Articles were delivered in a couple of days, Parts ordered were parts received and installation was a snap. The online videos were great. Will happily shop there again.
Timothy
10/15/2013
I ordered the front tork lift tie downs for my F150. They arrived about 3 days later, and were relatively easy to install. Good job etrailer.
Albert
10/14/2013
I had purchased a wiring adapter for my Mazda CX7. It failed after the initial use. etrailer replaced it with no problem. Great customer service, Great company.
Andrew
10/14/2013
So far, so good! My order shipped within an hour!
Bill
10/14/2013
Looks great! Big hit with my boyfriend!
Charlotte
10/14/2013
Arrived before promided. Found the box on the front steps at 5:00 p.m. and here I am at 6:00 writing a post-installation review. The suggestions of preparing the threads and using a 5 gallon bucket to support the hitch were very useful. Thanks, and 5 stars. Im very pleased!
Donald
10/14/2013
I have used etrailer.com many times and have they have always exceeded my expectations! Will always continue to give them my business in the future.
James
10/14/2013
Leaf springs and hangers showed up super fast. I live across the street from an Auto Parts Retailer - and etrailer.com STILL gave me a better price AND faster shipping!
Jeffrey
10/14/2013
Good job. Good prices and fast shipping. Thanks......
Kevin
10/14/2013
as always, it is a pleasure to deal with e.trailer. always professional, never any issues in resolving anything that may happen. and competitive if not better pricing than most. a 10 of 10 always.
Leonard
10/14/2013
The shipping and communication were very good. The product worked perfectly and the directions were very straight forward and easy to follow. Thanks for making the job easy and saving me money.
Michael
10/14/2013
I have ordered from you before and again you have bent over back ward for me and I like that. Yes i Will order from you again and again and you know what I mean.
Raymond
10/14/2013
So far I am very happy with service . Thank you
Robert
10/14/2013
Shipped fast. Great products. The online video instructions made installing my hitch a breeze. Thanks for the great service. Ive already placed my second etrailer.com order.
Roger
10/14/2013
I had an enjoyable experience here with Etrailer! Fast shipment, good product, friendly & informed assistance! Plus it was all for a decent price! Shipping was up there , but a set of chains weighs a bit?! Both Nancy & Patrick are great people to work with! I will use their product & services again!
Steven
10/14/2013
Smooth transaction, items shipped and arrived promply. Thank you.
Tim
10/14/2013
Not only did they process the order on Sunday they shipped it too! Pretty cool, Thanks!
Charles
10/13/2013
I had a well-cared for experience at e-trailer, and would not hesitate to shop here again. I received several updates from customer service, when they item they were going to ship me was out at the manufacturers, and they posted me regularly till it shipped. It took me 5 minutes to find what I wanted on their website. I would suggest that they have a confirmation page for credit card payments before actually posting the payment. I also would suggest that they upgrade their tracking service, which simply listed that the item had shipped. Those are quibbles, though. I really thought the company did an excellent job throughout this order.
David
10/13/2013
Ordered a KarGard II . Item was in stock, shipped the next day and was received within the week ! Excellent customer service ! Kept me advised on shipping, tracking and confirmed delivery via email !!
Gene
10/13/2013
etrailer has everything I need, and the shipping is very timely.
Michael
10/13/2013
My experience with etrailer was the Best professional One I have had in a long time . My sales rep. Jan made my ordering process a pleasure . The part was the exact one I wanted and she made suggestions of parts I hadnt thought about but needed. Thanks again for a job well done.
Alfonso
10/12/2013
awesome as always. parts shipped within 3 hours of placing my order. fast every time.
Art
10/12/2013
The last pair of bearing grease covers I bought from etrailer became rather cracked after being installed one year. I averaged using the trailer the covers are on about two the three times a month during summer boating season & somewhat less in the winter in North central Fl. They had not began to leak grease out or to allow water into the bearings, but it was prudent to change them for new as the cracks were getting progressively worse. I ordered three new sets in Sept. 2013. Based on experience with the first set, I expect to get 12 to 14 months use from the new ones given the same frequency of trailer use. At about $4.00 a pair & little shipping cost, I cant complain about the value.
Don B.
10/12/2013
so far very good I have purchased an older cruiser and plan to gut it. I plan on many purchases with you folks in future months a large project but with your inventory and help I should complete this project. As you know a boat is a continuing project.
Jeffrey
10/12/2013
Ordered on a Saturday afternoon and was shipped same day with upgraded shipping. Great service could not be more pleased.
Patrick
10/12/2013
My first experience with etrailer was so great that my project trailer needed more items so the decision was an easy one on where to get the parts. Great website, selection and follow up service!
Robert
10/12/2013
These folks have met or exceeded my expectations every time. It is refreshing to find a business that does what they say they will.
William
10/12/2013
I placed order and thats when the good stuff started. I was given constant updates on my order. And once My shipment arrived it was in perfect condition. My daughter and I had them installed in an hour and a half. work great. no installation instruction but video available on their wed sight.
Aurbery
10/11/2013
hitch was shipped as promised, instaled in the time required, hitch looks good on vehicle. hitch and wireing harness made for the vehicle, with no drilling!!!!
Charles
10/11/2013
It was a smooth transaction,thanx Rose. I tried Bernardi first and their shipping policies are a p-i-the -a! I only discovered you after more research glad I did.
Craig
10/11/2013
The hitch fit like a glove, Wiring kit also went in without a problem.
Dale
10/11/2013
I love this company. Prices rival big box stores with the convenience of shopping from home, and delivered to your door. This is my third transaction with Etrailer and theyre undoubtably the BEST.
Darrel
10/11/2013
They were very helpfull and my experince was a good one.they shiped the correct hitch three days early.
Dennis
10/11/2013
I love this company, every order has been spot on and they will make sure there customer is satisfied!!!
Jenny
10/11/2013
Best service super fast delivery
Jose
10/11/2013
wanted to share that Jena is awesome, was looking at DT hitch but got Curt for SUV outback, Jena walked around and talked to service mgrs, went way out of her way and sent me a card, went to GA and got a big mountain Buck.
Lewis
10/11/2013
Awesome service.. Placed my order on Thursday around 1 pm.. Recived my order the very next day around 6 pm.. I live just outside of indianapolis .. That was with free ground shipping! Very very happy and will be a return customer!
Perry
10/11/2013
Shopping with etrailer.com was easy! I placed my order at around 2:30 P.M. The next morning I got an e-mail telling me my item shipped!! Great prices, outstanding communications and very fast shipping! Ill be sure and use them in the future! Thanks etrailer!
Randy
10/11/2013
Just received my first order from etrailer.com. Not exactly sure how I found you, but glad I did. Ordering process was simple shipment timely tracking great and the how to info was a good reminder of the right way to perform that routine maintenance. Thank you for the superb service.
Robert
10/11/2013
product arrived quickly and was well made. Am very happy with transaction. Please tell your supplier that the wires for the flat connector need to be at least 6 longer. Thanks and your on my favourites list.
Robert
10/11/2013
I ordered my part and 38 minutes later I get an email from a guy named Joe telling me it shipped... WHAT THE HELL TOOK SO LONG ? : just kiddin. Thanks Joe Thanks etrailer I will use you again.
Ron
10/11/2013
GREAT SERVICE
Stanley
10/11/2013
I have ordered many times, company has great follow through, feedback on shipping and a real human on the phone lines.
Thomas
10/11/2013
I DONT KNOW WHAT PLANET THESE PEOPLE ARE FROM,BUT WELCOME.IVE BEEN A MECHANIC FOR 50 YRS AND NEVER SEEN CUSTOMER SERVICE LIKE THEY PROVIDE.AND I THANK YOU.
Tim
10/11/2013
Ordered a couple of items and was notified shortly after I had ordered them that they would be shipped and then got another e-mail stating the items were shipped and instead of my 5 to 7 day shipping etrailer adjusted the days to 3 to 5 shipping days at no extra cost to me which made my day. And all this in one day ordered in the AM and got an answer in the AM. ETRAILER is a site I would recommend to anyone looking for about anything. My was all towing items.
Tony
10/11/2013
My experiences with etrailer have been very good overall. The customer support team is incredibly knowledgeable, the product ion is world class and this order shipped instantly. The only issue we had was an incorrect stock pull/ ship a year ago on a hitch. The CS team was really good about getting the RMA issued and an advance replacement out to me in time for our trip. So, even our not-so-good experience was actually quite awesome, mistakes happen, thats why us QA people have jobs. etrailer.com is becoming the defacto-standard in trailering, so keep up the good work.
Chris
10/10/2013
Easy ordering process. Shipped FAST!
Dan
10/10/2013
There was an issue getting a part from a supplier, but I received several emails keeping me informed of the status. That was very much appreciated. Most people seem to ignore problems rather than dealing with them. I would much rather know of an issue so I can plan accordingly than be left in the dark.
Darren
10/10/2013
Great web site with good information including installation videos. Same day shipping is fantastic.
Dave
10/10/2013
Ordered a new winch for my boat trailer late Monday night on the east coast. I was surprised to get shipping confirmation less than two hours later!!. Winch arrived Thursday, followed by a quick and simple install. I couldnt ask for anything more. Thanks etrailer.
David
10/10/2013
Well. first off I do like the selection of cargo trailer parts. Navagation of your site seems easy enough, though some items show up in different places than where you think they would be. As for your prices, well, theyre really good when you match them with the free shipping. I really like that you expidited my shipping, great touch! You carry most of the item that I purchase all the time which makes my life much easier. I don’t have to leave the shop to pick things up, they get delivered straight to the door. This is my first order with you so hopefully thing go very well and we continue to do business together fo a long time. We have over 40 trailers from 38 goose neck to lowboys to the smaller cargo trailers, its nice to find a site that caters to most of our needs.
Earl
10/10/2013
Found your website very user friendly. Ordering process was seamless and product was received in a very timely manner. Detailed description of product was very helpful. Anyone owning a trailer, homemade or otherwise, should visit this supplier.
Edwin
10/10/2013
Awesome service, late afternoon help discerning correct part needed, good pricing and prompt shipment. Will do business with these guys again.
James
10/10/2013
Fantastic people to work with. They kept me informed via email the status of my order and either shipping dates or approximate shipping dates. In either case, when my order shipped, they informed me. To top it off, they were so forthright, professional, and nice.
James
10/10/2013
This was my first experience using etrailer, and I was very happy with the product selection. Also, my order was expedited and arrived several days sooner than expected for no extra charge. I will definitely be using etrailer again in the near future for other purchases. Thanks!
Jeremy
10/10/2013
Mathew was great to work with. He answered all my questions, entered my order, & kept me advised of the order & shipping status. I was concerned about receiving my order in a timely manner but he assured me that my location was only a 2 day ship window. Thanks Mathew!
Joe
10/10/2013
E trailer had been great to order from. Matched a price and shipped next day. Manufacturer shipped incorrect part in mismarked package and E trailer took care of that next day!
John
10/10/2013
Shipping was upgraded and came fast!!! Gooseneck ball mount hitch came in tough box. Fits like a glove for my horse trailer!!! Thanks Etrailer!!!
Kay
10/10/2013
Good prices, quick delivery, friendly people. You guys do internet shopping the way internet shopping should be done!! Thanx for doing it right!!
Keith
10/10/2013
It was my first time buying from etrailer.com and I was very satisfied! The product arrived in good shape and very fast ! I will definitely buy from you again..thank you for such great service..
Lori
10/10/2013
I think you folks are super. Upgraded shipping status at no additional charge to me !! I shall return to your site for future purchases. Very efficient and professional.
Steven
10/10/2013
Excellent Service
Tim
10/10/2013
Pleasant customer service, follow through and knowledgeable. I would definatly recomend etrailer !!
Wayne
10/10/2013
This is the third pleasant experience I have had ordering from E-Trailer. I havent gotten the tires yet, however I am expecting the same quality as the previous orders that I have placed
William
10/10/2013
the sales lady jan was very helpful she knows her stuff
Daniel
10/9/2013
Very easy to use Website. Was able to get questions answered live!! Great pricing. Just need to have a warehouse closer to the Northeast for faster deliveries.
Daniel
10/9/2013
I made my order in the afternoon and within two hours my order was on its way. Great service and I check around for price and etrailer had the best price by far. I will use them again.
Don
10/9/2013
I delayed reviewing the service and products from etrailer until I got the products I had ordered. Now that they have arrived, I wanted to provide a more comprehensive review of what I experienced. I am starting a new business, and this requires percision - in what I plan for, what I purchase for, and how I execute my plan. I live in a very rural small town and a significant amount of my business is done on the internet. Historically, my experience with online commerce has been rather hoe-hum. There hs been business that has stood out - unless it was for something bad. The website was difficult to navigate, or the purchase was difficult to consumate, or the product when received was not as I thought it should be. These are the main complaints I have had in the past - and one or more of the problems occured in about 30% of my purchases. If everything went according to my needs - about 70% of the time - it was a relief, but I felt on real obligation to send a positive comment - because, frankly, I do not give extra credit for doing the right thing. Then I found this site. How obscure - an online trailer parts business... I never would have thought that the best online shoping experience, the best selection and prices, ease of navigation, ease of transaction would have come form eTrailers.com - but, it did. I have nothing but praise for this company - not just because they did the right thing in making things esier - but, also - because every step of the way the experience was above and beyond my expectation - This definately deserves extra credit and high praise. Whoever decided to put this much effort and resource into the online presence deserve kudos. One request. Could you please send me the company name of who set up your presence? I would like them to help me. Customers deserve such a good experience.
Harold
10/9/2013
So far, I am extremely pleased. My order went out around 9PM and I got shipping confirmation within the hour - absolutely fantasitic.
John
10/9/2013
Ordering through etrailer is always a good experiance and great pricing. The website always has good descriptions of product and the customer service is A+. Will be using them for future purchases of trailer and truck parts.
Justin
10/9/2013
I had an outstanding overall experience with etrailer.com. I purchased a tow package for my vehicle, which arrived earlier than expected. A few days later I decided to look into purchasing a bike rack. I found the bike rack I was looking for at etrailer.com and it was $20 cheaper than anywhere else on the web. Not only was there free shipping, but I received an email letting me know that they expedited my shipping same day since I was a return customer. This company knows how to please customers and keep them coming back for more. Ill definitely be making additional purchases throught etrailer.com and I would recommend them to anyone!
Ken
10/9/2013
Excellent service and fast shipping to Canada. These were replacements on an older carrier so I had to enlarge hole slightly to accept lock an easy fix Will gladly buy from again
Larry
10/9/2013
Great product description and photos of product were exactly what I expected it would look like.
Laurie
10/9/2013
The ordering process was simple and easy. Finding the parts I needed was also simple. The blow-up pictures were a great help. Thanks. Peteb
Pete
10/9/2013
Fit just as advertised. Took me 30-40 minutes to install it. Slick fishing system.
Richard
10/9/2013
etrailer.com website is easy to navigate, view products and the checkout is quick and easy too. Excellent 5*
Roger
10/9/2013
Shipped fast, great price!
Shane
10/9/2013
Very impressed with the site and the fast shipping. I will be back
Stephen
10/9/2013
Wow what fast friendly Service, you guys dont fool around! Thanks.
Walter
10/9/2013
Great customer service
Allan Lee
10/8/2013
Fast delivery, Quick install, Would buy from this company again and recommend others to buy from here as well
Craig
10/8/2013
I can not believe how fast everything went. Got online at etrailer.com and moments later I was done, and before I could check my e-mail address my item already had shipped. This was the quickest purchase that I have ever made. Keep up the great work etrailer.com, I will tell all my friends and family to go to your web site when they are looking for anything.
Darrell
10/8/2013
I order a bed cover and it was delivered with in two weeks. I have not installed yet but plan on it this weekend. I plan on ordering other parts from this company in the future they did a great job.
Dominic
10/8/2013
You guys saved the day, and Alicia on the phone made it possible! Thanks so much for the perfectly simple, informative site, great prices, and incredibly fast shipping. But most of all, thanks Alicia at CS for making sure it all worked out, she even advised me to remove an item I did not need. Love to find such great people and companies still doing business, etrailer has my loyalty and recommendation for sure!
Gabriel
10/8/2013
Susanne was a pleasure to do business with.
Jack
10/8/2013
Received my barrel clips today. Just over a week to ship to Canada, thats fast & shipping costs were very reasonable. These clips worked perfect for my plastic trim on my running boards. Really a game saver for me, thanks a million.
Jonathan
10/8/2013
I had additional questions about the product I ordered. The person I had called was able to answer my questions and I placed my order with her. Very good experience with etrailer. I have ordered from etrailer in the past and will likely order from then again.
Joseph
10/8/2013
Finding the right items needed was quick and easy. After checking several other competitors, the prices were very competitive and Kevin @ etrailer even upgraded my shipping at no extra cost. Whats not to like?
Mark
10/8/2013
As a source for anything relater to trailers, I have only accolades for this company! Quick processing of orders and wonderful followeing of the order till I receive my items and taking care to make sure I was completely satisfied. Great Job Etrailer!
Russ
10/8/2013
Got the product light up hitch cover in a timely manner. Works great!
Scott
10/8/2013
The customer service is awesome. I placed the order and it was shipped within hours. I will definitely order from etrailer.com again.
Stephen
10/8/2013
Was great doing business with you.. Product was out stock but as soon as it was sent I have done business a few times and prices were good I would have no problem telling others to use Etrailer
Stephen
10/8/2013
It was really nice doing business with you !! Profuct was well shipped and attention to tracking was fully detailed. Its hard yo find companies that dont fraud over the internet. Etrailer.com 100% real 100% awsome !!!
Alan
10/7/2013
I dealt with a very nice lady named Regina who was very helpful, professional and polite
Bruce
10/7/2013
Great communication. Let me know when it was shipped and upgraded my shipping. Thanks everything w them was great. Whos the shipper though cause I tracked my package. A tow hitch in on a Friday am 722. Amd its Monday now around 9 am. So your shipper is negating all your positive work. But still highly recommended. Great service. Is the shipper. Ups cause usually theyre great. I hate USPS They are horribly late. Always
Daniel
10/7/2013
Your web-site is easy to navigate and user friendly. Your products are top quality and your prices are among the best Ive found. The free shipping was a great surprise and a large consideration when making my mind up to order from you.
Donald
10/7/2013
I just finished installing my second hitch from etrailer. This one [Curt] arrived ahead of schedule, is of high quality, and is straight forward to install. The shopping and installation experience was excellent. And whoever came up with the idea of fishwires tailored to a particular bolt size as supplied with the hitch kit, deserves a round of applause: I almost laughed out loud as the fasteners popped into place! This hitch was heavy [35 lbs]. I put the car rear wheels up on 6 ramps, which turned out to be an ideal height. I was able to support the hitch on my knee while I used one hand to prevent bolts from disappearing up into the frame, and the other hand to thread the nut. Also the ramps put me in a good position to apply the required 110 ft-lb torque to the nuts [with one foot hooked around a tire to keep me from sliding toward the torque wrench!] Would you recommend etrailer.com to a friend? Yes
Edward
10/7/2013
Second time using these guys. All I can say is they are supper!!!!! I will use them again, again and again.
Gary
10/7/2013
Did a lot of search for easy to install trailer hitches and I must see after watching the instructional video regarding install I was sold. Placed my order at 0900 and it was shipped by 1300. Cant beat that kinda turn around time.
Ivan
10/7/2013
fast, easy, but sorry i have to say that i thought that the shipping and handling was kind of high
James
10/7/2013
e-trailer.com has it going on. Very fast response in the orders and I will recommend them to my friends. I will use you again.Thanks for your service.
Jay
10/7/2013
Wow. I placed my order about an hour ago and just got the shopping information and tracking number! Pretty awesome service in this day and age!
John
10/7/2013
This is my second order from etrailer.com. Both times, the product I ordered was exactly as described, arrived on time, and in good condition. What impressed me the most was the excellent communication from etrailer regarding the status of my order. Thank you!
Karie
10/7/2013
WOW! Fast and easy shopping...got exactly what we wanted and quickly too! I would shop here again in a heartbeat! Great job yall!
Kimberly
10/7/2013
Arrived in 2 days, packaged very nicely and the lights work better than OE. Very pleased and will order again.
Mark
10/7/2013
Very professional, goes beyond to satisfy customer needs.
Paul
10/7/2013
thats fast shipping ! thanks guys ! had a hard time finding this item on line . googled every way i could think possible . called around for custum install and got sticker shocked . ended up back on line and finely found you folks. thanks for you help ! your in my favorites now.
Richard
10/7/2013
I am an ocean tug master with 37 years experience towing in harsh conditions. I appeciate the need for a substancial safety factor in every peice of towing gear - your towing system is truely only as strong as its weakest link. This 10,000 lbs double receiver with a 400 lbs tounge weight rating is the best I could find anywhere on the market and etrailer offered it at a 33 discount plus free shipping because I ordered it with the Master Stainless 4 lock keyed alike set .Etrailer helped me set set up my toad for towing and I saved a bundle with their expert advice. Their short shipping time has been simply amazing along with their prompt replacement of a damaged item.
Thomas
10/7/2013
Im a very satisfied repeat customer of etrailer. Their experienced staff can give you the right answer the first time. They will follow thru till you are completely satisfied. Super fast shipping at reasonable rates. Thanks etrailer! I recommend you to all of my sailing friends that have trailers. PS Wiring kit for Toyota Matrix was the easiest install Ive ever had.
Byron
10/6/2013
So, so good. No complaints, although I have yet to receive the mirrors I ordered.
James
10/6/2013
Seems great for selection and service!
Kenneth
10/6/2013
Outstanding! I received my item in less than 24 hours after I placed the order. Thanks.
Robert
10/6/2013
They had the exact items I wanted/needed. Plus, I ordered on a Friday evening and they not only shipped on Saturday but they were also able to upgrade the shipping at now additional cost. A++ for E-Trailer
Andy
10/5/2013
I have purchased several Items from E-Trailer and have found the experience to be exceptional. I have purchased item both through the web site and on the phone and have not been disappointed. I’ve received the items in a timely matter and on a couple occasion they accentually expedited the order without any prompt from me.
Carl
10/5/2013
E-trailer is great, products are top notch. BUT, UPS is terrible at getting my orders to me expediently. Always 2-3 days later than it is supposed to be.
David
10/5/2013
Great selection, helpful information, fast service, low prices. Were very pleased with our first order! We will definitely keep you in mind in the future!
Jeff
10/5/2013
I was very pleased with the customer support, and pleased with the product I ordered. The online installation video was very helpful. Thanks
Joe
10/5/2013
Best people in trade
Lester
10/5/2013
Had what I was Looking for.Kept me well informed of shipping progress, Very Fast delivery.
Michael
10/5/2013
Easy, Quick & at a good price ! Thats why I bought two..Saved on the shipping..Thank You George & Scott..
Patrick C
10/5/2013
My order was processed fast and I received my free shipping item on time. Great service.
Stephen
10/5/2013
excellent service, very fast shipping and a complete and undamaged order, thank you for your service on my order.
Bj
10/4/2013
Best experience buying from Etrailer Smooth transaction.Thank you.
Catalin
10/4/2013
Wow. My order was shipped within within three hours of placement and conditions allowed my shipping selection to be upgraded for free. This is what good business practices and customer service are all about!
Douglas
10/4/2013
E-trailer is awesome! First time customer and I am very pleased with the customer service that Joe provided! Quick shipping, great prices, unrivalled customer support. Thanks a million and I will most definitely be back!
Nathan
10/4/2013
Great customer service fast and speedy shipping was a pleasant shopping experience.
Robert
10/4/2013
Easy to deal with. Thanks
Rocky
10/4/2013
Ordered hitch and wiring harness for 2004 Toyota Sienna by phone. Talked to Bridget A. Who was most helpful and efficient. She confirmed application to my vehicle and that it was in stock and advised that it would ship immediately. Should arrive in 48 hours and it did.Received three emails confirming order and info on how to track it. Arrived in excellent condition without any problems . Will definitely order from this company again.
Roland H
10/4/2013
Vrey good service
William
10/4/2013
Just ordered some stuff off the website, and got a reply saying that is was shipping out already, and they moved my shipping date up at no extra charge. I havnt got my stuff yet, but I am already very happy with everything.
Daniel
10/3/2013
First time shopper with eTrailer, but it wont be the last. I placed an order over the Internet, but forgot to add something. Called customer service, no waiting, and they were not only friendly, but very helpful, and even made a shipping suggestion that saved me money. The items were in stock, and shipped in less than 2 hours after I had placed the order. Exceptional service, in these times where customer service seems to have all but disappeared. Very impressed with eTrailer and the people that work there. Thank you!
Dean
10/3/2013
The company is very efficiency and the service is good.
Dr. Howard
10/3/2013
I liked the wide selections and the side by side comparison tool. The web site was easy to locate the items I was interested in.
Ed
10/3/2013
couldnt believe how fast the order was shipped. pleasure doing business with people like this.
Harry
10/3/2013
Wanted a support pole for my 16 foot canoe to plug into the front receiver on my truck. Checked etrailer.com and found 2 or 3 possibilities. Thanks to the detailed info provided, I was able to choose the unit that would exactly meet my needs. On top of that, the price was very competitive, shipping was free and it shipped the same day I ordered! Ive used etrailer.com for a number of my truck/trailer/RV needs and theyve never disappointed.
Hugh
10/3/2013
I had a question about my trailer hitch installation that all my local hitch installers had no answer to. I ask e-trailer and Michael responded quickly with an answer . I had my hitch installed today with the parts Michael recommended and everything went smoothly. without e-trailers help I wouldve had to purchase a new hitch. parts were at my house in less than 48 hours from the time I placed my order. thanks e-trailer !
James
10/3/2013
Rebecca N at was one of the most helpful representative I have ever talked to on the phone. She answered my questions, was informative, helpful, clear and kind. She followed up personally and in a timely manner. I cant speak high enough about her service. This is my second purchase with etrailer.com and her service just sold me on using you guys even more in the future. Very well done!
Joel
10/3/2013
It's a crank handle. No biggie, but even mundane products deserve great customer service and etrailer provides it. During a recent trip we dragged the horse trailer into several truck stops hoping to get a replacement for the rusted mess we'd been using for too long and were disappointed that none were available. From the couch at home a few clicks found what we were looking for and the box materialized on the front porch just a few days later. Thanks!
Richard
10/3/2013
reasonable prices and very instructive videos for installation thanks
Sorin
10/3/2013
The people on the phone were very knowledable. The payment process was quick and easy. Very friendly staff.
Sue
10/3/2013
Item arrived very quickly. Unfortunately, I ordered the wrong bolt! Entirely my fault! Pretty stupid on my part because I could have found my instructions for the rack, determined the model I own and then ordered the proper item. Meanwhile, etrailer was excellent - great communication (order acknowledged, shipped, how'd we do, etc.), fast shipping, good packaging. Too bad they can't anticipate stoopid...But I will be ordering the correct item right away.
Ted
10/3/2013
Great communication! Shipped very fast. Thank you
Andrew
10/2/2013
I was impressed with the ease of ordering and how fast the part arrived. My customer service rep Bridget was very kind and helpful.
Anita
10/2/2013
I stripped the u-bolts on my kayak rack and was worried I had completely ruined my set up. Couldnt find replacement parts anywhere accept for here. Very satisfied with how quickly my order was shipped and Im glad I didnt have to purchase a whole set, just the individual parts I needed. you guys saved me a lot money and worry, thanks!
Dan
10/2/2013
I recently purchased a hitch and harness and wow. So easy to install. I think it took me longer to find the right factory plug than it did to install everything. A Toyota has 4 different factory plugs all in the same place. But I got the right one. Thank you for making it so easy. Dan
Daniel
10/2/2013
Always seem to find the items I need at your site. I appreciate the drawings /diagrams of the wiring layout.
Dennis
10/2/2013
Exemplary and outstanding Customer service! Thanks etrailer!
Diane
10/2/2013
Absolutely expert customer service! Great value with locks and rack MADE the buy decision for me.
Donald
10/2/2013
Great website.
Frank
10/2/2013
Great service with quick delivery.
Gary
10/2/2013
I Love shopping with your company , fast service , e-mail updates on my order and always in stock on the items I want . All Ive ordered have been of excellent quality and will continue to shop your site . Thanks for making it a great easy to shop experience .
Gordon
10/2/2013
Easy to work with!!! Went out of their way to be sure the item was correct before I ordered it. Thanks!!! I will definitely order from etrailer again!!!
Greg
10/2/2013
A very nice website shopping place. I received my order today, very good service. Thanks for the free 3 to 5 Day Express Shipping at no additional cost . I will reccommend you, thanks.
James
10/2/2013
mirror were easy to install great product A++++ thanks John
John
10/2/2013
Ordered my part and less than two days it was at my door. Very quick shipping and processing
Kenny
10/2/2013
Great product ..... And very fast delivery ... First time ever ordered from you guys
Linda
10/2/2013
Great service and they have what you need in stock unlike other web sellers
Mark
10/2/2013
Great got my product in one week great service couldnt believe it
Melvina
10/2/2013
Product is as described and arrived quickly. Email updates on the status of my order were a nice touch. I am repeat customer and that wont change in the future. :
Moira
10/2/2013
Ordered Yakima Through bars with Forester fit-kits and locks. Shipped on time but pack was crushed and taped back together. Maybe when adding fit-kit? All gear exceptionally well designed/produced. Excellent value compared to OEM and alternatives. Installed easy enough and seems sturdy. Test drive was noisy because all windows were down at 70+. Couldnt tell if bars made any of that noise. Summary: Very pleased from online ordering, shipping, cost down to product quality. No load testing yet but only expect to haul a small 40 lb Kayak.
Robert
10/2/2013
etrailer operators are so professional, polite and efficient. I wish that the Federal Government had these standards.
Steve
10/2/2013
Great videos, super fast shipping, very impressed with this company.
Steven
10/2/2013
It seems like youre dealing with family when you do business with these people. They respond quickly, and go out of the way to give you even better service than you thought you were going to get. You will be very pleased you purchased here.
Thomas
10/2/2013
these people go above and beyond in customer service.i was honestly amazed . thank you so much
Tim
10/2/2013
My order was delivered quickly thank you
William
10/2/2013
Great service!!! I was tempted to buy something off another site that may have been cheaper, but all of the reviews for great service and my need to get the cargo bag ASAP was what finally made my decision. Im so glad I did! They had me my product two days before I absolutely needed it and didnt charge any extra shipping. I got several follow up emails on shipping status and making sure I was happy with everything, and I am!
Alan
10/1/2013
I needed to improvise a different mounting system to secure a roof top cargo carrier to my cross bars as the mounts that came with the basket made the cargo carrier sit too high. I knew etrailer had the parts, I just needed the dimensions of each part for a proper fit. I called etrailer 2 times and was unable to get the needed info, they passed me to other people who were too busy or didnt know the specs. On my 3rd call, customer sales rep Laura H. answered and was able to help me. She walked over to the warehouse and then called me back. Then she called the Manufacturer and called me back again. Laura spent about an hour getting the specs together so I could purchase the right parts. She was fantastic, and turned this process around from bad to great. etrailer needs more people like Laura H. who went above and beyond to help me. Ill be a lifetime customer due to Laura H. Thank you Laura, Don G.
Donald
10/1/2013
I stumbled upon this site through a search engine and could not be more pleased. I had noticed cracking of my enclosed trailers vent cover and went to the manufacturers website first. They only had the full vent replacement and would have cost me more than twice as much as the cover I purchased here. Fast to ship and very well packaged. I received my order in 5 days using slowest shipping method and that was because of the weekend. Lots of email communication from etrailers.com letting me know the status of my order and even tracking. I have already shared this site with my trailer owning friends and would highly recommend them to anyone!
Douglas
10/1/2013
Great service would use you guys. Again thanks
Gary
10/1/2013
Once again I had a great experience shopping at etrailer. I put a hitch and wiring harness on my wifes 2011 subaru this time and after watching the video I was fully prepared. Went smooth as silk! Thanks again
Gretchen
10/1/2013
I have never shopped at a on-line retailer like e-trailer. You guys are incredible!!!!!!!!!!!!!!!! I just ordered this wire- harness minutes ago and it’s already shipped. Again INCREDIBLE!!!!!!!!!!!
Jeffrey
10/1/2013
Second time Ive dealt with etrailer, everything spot on, great service...thanks Jena!
Joel
10/1/2013
Easier than advertised. made old cover like new. fast delivery. Thanks.
Joseph
10/1/2013
Great service and delivery times. I will be back for other items in the future.
Joshua
10/1/2013
I ordered a new brake/tail lamp for my trailer around 9:30PM and had received an order verification within a few minutes. The next morning at 5:00AM I had already received the shipping notice and tracking number. Very impressive response time!
Kenneth L
10/1/2013
Site has comprehenhive information, and is simple to navagate. Check out was easy, e mail for confirmation was quick and bike rack shipped the same day it was ordered. I hope the bike rack Thule th990xt works as well as etrailer.com Thanks Mark B.
Mark
10/1/2013
I dealt with numerous people at etrailer from picking out the items to placing an order and all were outstanding. Very quick delivery receiving the product a day before it was promised. Would definitely order again from you guys without any hesitation.
Monte
10/1/2013
Order had a problem but e-trailer fixed it in a positive manner and sent the correct part out to me today..Very good customer service and nice people to deal with..
Ralph
10/1/2013
Fast service every time Ive ordered. A great selection of products, and the best prices Ive found. I have another order pending, as soon as I get all my items together. Great to deal with!! Will buy from again.
Ben
9/30/2013
Amazing...confirmation was immediate, shipped the same day! Great customer service. We will shop here again!
Bobby
9/30/2013
The install video was on the website. The products came fast and everything went in the vehicle as shown. It was very easy, worked out great. Thanks etrailer!
Bradley
9/30/2013
Very user friendly website. Very fast response to order. Shipped the same day. Great followup. Would definitely recommend to others. UPDATE: My experience with trailer has been nothing but positive. From ordering, to delivery, it has been a good experience. I would recommend etrailer to anyone.
Carl
9/30/2013
Had a good experience ordering tube steps from CS Mark. He was very helpful and diligent in finding the right tube steps for me. Tell him thanks.
Danny
9/30/2013
great product at a good price. great place for all your trailer needs. Thanks
George
9/30/2013
Excellent service !!! My order was expedited at no extra cost, arrived much sooner than I expected. The price was very good. Sadly, due to illness in the family, I wont be able to use the product, etrailer cheerfully accepted my return.
Harris
9/30/2013
`Great Service, great prices.. Order shipped within 30 minutes of placing the order.
Mark
9/30/2013
WOW! My order was shipped in like 2 hrs. This company follows up and takes care of business almost immediately! I just hope the product meets my expectations. I ordered wheel covers, so Im thinking they will work as advertised....lol
Mark
9/30/2013
The hitch for our Subaru Forester arrived very quickly. It took about an hour to install from start to finish. I took out the rear cover and used a small hand grinder to enlarge the bolt holes from the top. This made the job much easier than going from below.
Richard
9/30/2013
Ordering was easy and a lot of stuff I may want in the future. Reasonable prices and thanks for the shipping upgrade. Will refer my friends to your store. Only thing, tracking information does not come up when you put in the order number and zip code :- Thanks. . . Don
Donald
9/29/2013
Love this site. Not only can you get stuff for your trailer, I can get accessories for my jeep. Great customer service!!!
Jake
9/29/2013
I received my trailer hitch in 4days and it took about 2 hours to put on. I found it to be easier to put on than I thought. Would recommend e trailer to anyone who would be looking for trailer hitch
James
9/29/2013
Ive always had good & quick service with etrailer.
James
9/29/2013
I order products on line but have never written a review. Your staff and customer service is outstanding. From the price to the follow up by *George who emailed me that my order was in stock and being shipped. Well Done job by All!!! Keep up the good work
Jeff
9/29/2013
Shopping at e trailer was really easy. I quickly found what I was looking for and they shipped it faster than I was expecting. Thank you e trailer for exceeding my expectations.
John
9/29/2013
customer service and sales were great. shipping was fast. Had it in 3 days
Leonard
9/29/2013
The day my order was received [ 9/17 ] I received an email stating that some of the order was not in stock and that the supplier would be able to provide items for shipping early October. The next email stated that stock was in and shipped with delivery expected on 9/30. The third email updated the shipping date and I received the items on 9/27 only ten days after ordering. I especially liked the ease of tracking and the animated map which seemed to show the exact location of the truck in route.
Richard
9/29/2013
I ordered my bike rack and received it the next day. I was gratefully surprised at the fast no hassle service.
Allan
9/28/2013
Etrailer had the best prices and was able to get free shipping. Debora H was very helpful and nice. She emailed me my order confirmation and tracking number within an hour of placing the order. I received my order the very next day only 25 hours. All items were as decribed. I will order from them again. Best experience ordering Ive ever had.
Eric
9/28/2013
I think the company has a great selection and excellent customer service.
Jeffrey
9/28/2013
I was greatly surprised at how much $$ you saved me over the dealer. Dealer costs were $453. versus $258. Come on now, we all need some help from time to time and ETRAILER is the placer to shop. I just opened my sons eyes also to service .pricing and the complete order. Keith Also expiditing the order at my request or sooner. GREAT,
Keith
9/28/2013
Good web site, helpful information, competitive prices, good delivery and service. Overall a very positive buying experience. I purchased a wheel cover for my pop-up camper that has the smaller fatter wheels, 20.5x8x10. It was hard to find the right cover until I saw a customer review on the e-trailer site where a guy bought the Classic Accessories Custom Fit Spare Tire Cover - Model 1 21- 22 Snow White and it fit just right. It is indeed a great fit for my spare also.
Warren
9/28/2013
Blue Ox Sway Pro 1501. Transaction, price and shipping from eTrailer was excellent as usual. Blue Ox accidentally put the wrong latches in the box that was shipped to me, but one call to eTrailer and I had an RMA from Blue Ox shortly thereafter. Returned the clamp on latches for the bolt on ones I needed for my V-nose trailer took about 3 days. All on all, I am still a happy camper and will continue to do business with eTrailer.
William
9/28/2013
Purchased a Curt Trailer Hitch 13591 for a 2011 GMC Terrain. Shipping/arrival was faster than expected. Installation videos on the website were an enormous help and made the installation go much easier. HINT - clean the existing bolt attachment points on the vehicle as explained in the videos so you dont have to back them out the first time DUH. When properly cleaned, installation is about 30 minutes. You will need a second set of hands or can use a scissor jack to lift into place and hold it if you have to go it alone. Great product, great price and great service.
Harry
9/27/2013
I found trailer.com while searching for a part I needed on a Sunday morning and was surprised when I found: a not only did they have the part was hard to find this part, b the price was the lowest I found, few had it listed, c but they were open on a Sunday afternoon to answer my questions. Amy was polite, professional and had complete knowledge of the information I needed. Delivery of the part was quick. I now had their site saved in my website favorites and will search their site for future parts. I highly recommend them.
James
9/27/2013
A friend of mine who works as a handyman recommended etrailer to me. I went online and was quickly engaged with all they had to offer that was specific to your own vehicle. I ordered a hitch which here quicker than expected which was also extremely easy to install. Ill definitely be using etrailer again!
Jeff
9/27/2013
All I have to say is WOW! I ordered the trailer hitch Tuesday evening and received it Thursday afternoon. Wow thats fast!!!! I put it on Friday morning and now Im ready for the weekend. Etrailer you surely will have my business and I will definitely recommend you to my family and friends.
Jerome
9/27/2013
This is the 2nd trailer hitch I have ordered from them. Both times it was easy and well done
Jim
9/27/2013
The stuff I need... its just plain there... at etrailer.com. I find it. I buy it. I get it. I install it. . I watch football.
John
9/27/2013
Wonderful prices, and great shipping. If only I could get the rest of my parts this easy.
Larry
9/27/2013
Very timely delivery. Exactly what I needed. Easy to find. Thanks.
Michael
9/27/2013
easy to place order, best price I could find, will see how tires last
Russell
9/27/2013
Love the how to videos. Made it very easy to decide which trailer hitch receiver was right for me. Could not be happier.
Samuel
9/27/2013
I think it was one of best service problems taken care of . they sent a new part and sent a pre-paid return label. Got good service & friendly service.
William R.
9/27/2013
I have ordered a Blue Ox and a brake controller from etrailers.com and the online shopping experience was great. I ordered the Blue Ox first and it arrived earlier than I really expected it to, and is a top quality product. I have just ordered a brake controller for my truck and am expecting the same quality. Thanks for doing such a top quality job.
Andrew
9/26/2013
Khaled B and George J provided nearly instant feedback on my order status, including notification that they recognized me as a returning customer and expedited my shipment to thank me. In the online marketplace this is a reassuring feeling that I appreciate, and I know I will be seeing my new hitch quickly even at the lowest priced shipping. I found a great price on my first hitch from etrailer which is still working like new for me, and was worried about the prices I was seeing for my new car until I rediscovered etrailer and landed another great bargain on a name brand hitch. Certainly not paid to say this, just a happy customer and I will tell my friends, thank you!
Andrew
9/26/2013
etrailer is great. I received my fifth wheel hitch and the hitch handle was missing. One email to them ,and the the handle arrived 2 days later. Awesome customer service!!!! Thank you Jeff, for your your prompt service.
Deanne
9/26/2013
Everything came in good time. All were as they were stated. Very happy with my order
Dennis
9/26/2013
The receiver hitch I ordered shipped in 70 minutes from when I placed the order. Person who took order by phone was very helpful. Fantastic!!
George
9/26/2013
Casey made my purchase very easy and quick she was professional and knew the products she was selling. the same day I ordered I received a conformation # and a tracking # so I can track my order. I have already recommended etrailer to a friend.
Gerald
9/26/2013
Great experience. The product I needed was instock, it shipped the same day I ordered, and etrailer upgraded the shipping for free. I couldnt be happier.
Heath
9/26/2013
We are very happy with etrailer!! The communication was incredible. Ricky was so easy to work with and kept us informed with our order the entire time. We would recommend etrailer to anyone, and we will be back with any of our trailer needs! Thank you so much!!!!!
Jodi
9/26/2013
super fast responce. Thanks
Josephine
9/26/2013
thought Rebecca was very good. It is a pleasure to work with someone who follows up and follows through.
Kent
9/26/2013
Great customer service and very fast shipping. I just wish you wouldnt staple your boxes, why dont you use tape? I scratch myself anytime I open a package
Kevin
9/26/2013
Good products and fast shipping
Mike
9/26/2013
it my first time and I findthe service very goog.
Pedro J
9/26/2013
Nik was very helpfull,friendly and fast at getting my order out.
Raul
9/26/2013
I purchased a R16 Bed saver for my Reese Hitch. There was some confusion on the correct Bed Saver , after a quick call to the help line the problem was resolved. etrailer sent the correct bed saver right away and every fit perfect. I am Very satisfied with the support and quick turn around of their products
Ray
9/26/2013
Packaged arrived in good shape. Order was complete and as described. Hitch went on easily. Good products and good service.
Richard
9/26/2013
All is good The kit came quick, and installed just as smoothly I had a worn out, miss match of parts on this trailer. Your kit made it look so good, I had to paint the rest of the undercarriage to match.
Robert
9/26/2013
Ordered the MIZZOU trailer hitch cap chrome and received it a few days later. LOVE IT, LOVE IT, LOVE IT! The price was right, the ordering process was simple, and the product arrived in perfect condition. Thank you!
Sheila
9/26/2013
Ricky answered my questions and got my order out quickly. Very helpful and knowledge able.
Thomas H
9/26/2013
The hitch shipped faster than I thought it would. I received it with no problems. Installed today and I am very happy with the quality. Cant wait to load up my bike and hit the road.
Twyla
9/26/2013
quick and easy, the products fit perfect.
Casey
9/25/2013
Great transaction. Customer service is the best. Very satisfied customer.
Dennis
9/25/2013
The prices are very competitive, especially with free shipping. Having no prior experience with towing, I found their technical articles and FAQs extremely helpful in determining the best product for my application. Order processing and shipping was extremely fast, making sure I had what I needed in time. Their customer service agents were also incredibly responsive to follow up emails. All in all, very happy I stumbled upon them!
Jesse
9/25/2013
Good selection easy ordering fast processing and shipping. Highly recommend. Will purchase again from eTrailer!
Mike
9/25/2013
REALY NICE HELPFUL STAFF FAST SERVICE.
Robert
9/25/2013
The hitch arrived on 9/24. Thanks for changing the shipping time to a more expedient option! All expectations were met. Great customer service!
Robert G
9/25/2013
Amazing customer experience!!!! E-Trailer is now my new favorite vendor!!!
Rodney
9/25/2013
I put a trailer hitch on my 2013 Cadillac SRX and for a not very mechanic savvy guy that was by fair the easiest thing Ive ever done to a car. Got out my iPad and watched how to installs it on YouTube and had it complete in 30 minutes. Everything was precise and fit together perfectly, looks and works awesome. THANK YOU!
Ron
9/25/2013
Excellent service and good prices! Thanks.
Scott
9/25/2013
So far so good
Zach
9/25/2013
Very pleased. Shipped quickly. Installation was easy and fast. No problems and well fitting.
Benjamin
9/24/2013
shopping was easy. Order was easy as well. Shipping was fast! The thule roof cargo box was recommended by the unoffical honda fit fourm for my car. The video on etrailer showed how to put the box on the car and gave good detail. that is why I bought the product. Ill be sure to post a picture of the thule side kick roof cargo box on my honda fit once we get it installed.
Bonnie
9/24/2013
E Trailer is great. Huge quality selection and good pricing. One stop shop and shipping is quick! Browsed around many sites and am happy I chose to go with etrailer and will again in the future!
Dash
9/24/2013
very reasonable prices, super fast shipping, great online shopping experience.
Evan
9/24/2013
Fastest shipping. Items went out the same or next day and I received them at my door two to three business days later. Fantastic. Good pricing and decent products. Thanks eTrailer!.
Fred
9/24/2013
WHAT A GREAT COMPANY TO DO BUSSINESS WITH. RECIEVED MY HITCH VERY QUICKLY,AND IT FIT. THANK YOU VERY MUCH GAIL YOU ARE GREAT, WHITCH MAKES THE COMPANY GREAT.
Gary
9/24/2013
Great! My order arrived today much sooner than I thought. You kept me informed about the status of the order, and let me check track it when it had been shipped. Thanks for a job well done.
James
9/24/2013
The electrical wiring for the car was really easy to install with the video as guidance. The hitch took about 2 hours though. I did it by myself which added a little and knowing what I know now an hour or so would probably do it.
John
9/24/2013
Fast and cost friendly , would recomend and use again..
Louis
9/24/2013
Very pleased with the service we received. The parts are a perfect fit and were reasonably priced. Thanks for the emails that kept us informed of the status of our order! Mark Z.
Mark
9/24/2013
Great service and support
Mary
9/24/2013
My order received in good condition thanks.
Normand
9/24/2013
This site was soooo user friendly. I found exactly what I needed for my jeep and I even found a video on how to install it. I am a single grandmother and pride myself on doing for myself. Sites like yours makes it not only possible but pretty easy!
Patricia
9/24/2013
Great service. Fast delivery easy to navigate web site
Robert
9/24/2013
etrailer.com is my go to place for my RV needs. etrailer has great pricing, easy ordering, and quick shipping!
Stan
9/24/2013
I have ordered several trailer parts and have more to order. I rate E-trailer with a 10 out of five stars. Fast delivery and great parts.
Timothy
9/24/2013
Excellent web site. I will deffinently shop here for all my trailer products.
Trevor
9/24/2013
No Problems.
Daniel
9/23/2013
Terrific communications, great products and super fast shipping. I ordered this late on a Wednesday afternoon and received it by Friday afternoon. WIll definitely purchase from Etrailer.com again! There was a problem with one item I recieved, I contacted Etrailer.com, they asked me to send them a picture of it, I did and I had a replacement in just a few days. They even gave me an RGA number and paid to ship the damaged item back to them. Glad to do business with them, this is first time I have ever ordered from them and you can rest assured they want to please you and they did me! Thanks Etrailer.com!
David
9/23/2013
I ordered a TowBar Bracket on the18th of Sept. and received it on the 20th which is excellent service. I will possibly order other things later.
Harold
9/23/2013
I recently bought a truck, and intended to tow something for the first time. The customer service representatives were extremely helpful, and patient with me. I had lots of questions, since I had never bought or used a hitch, etc. They made it much easier for me. Upon ordering, that also was a simple process, and a reasonable price for the items I purchased. One of my items was delayed, and they quickly contacted me, and kept me up to speed on its estimated delivery date. They are a very professional, and reputable business. Ill use them again in the future.
James
9/23/2013
Great service. Order was processed and shipped the same day it was ordered. Unheard of with other on line ordering.
Jim
9/23/2013
Etrailer.com had the best price and their shipping rates were very reasonable and timely. They also maintained contact via email until the package arrived. I was very pleased with etrailer.com.
Kenneth
9/23/2013
Fast delivery, everything I needed was included just a bit of confusion with cutting the heat shield.
Marc
9/23/2013
GOOD SERVICE
Michael
9/23/2013
This was my first time shopping at etrailers and I have to say that it has been the best experience Ive had with online shopping. Not only did they upgrade my shipping which arrived right on time, but they kept me up to date every step of the way. They even notified me that my shipment was delivered! All companies can ship quickly, but there are those few which stand out due to good customer service - here is one company which has been exceptional! Thank You etrailer.com!
Perry
9/23/2013
Would definitely order from this company again. Super fast service and good prices!
Vicki S
9/23/2013
Ordered the Draw Tite trailer hitch receiver for my 2007 Honda Fit Sports and Swagman XC bike rack and packages came in less than a week with no shipping cost. Will definitely come back to buy more in the future!
Clifford
9/22/2013
Shopping at here is is a great experience. They have just about any item you want along with a great price and shipping is very very fast. I have their site bookmarked for all my trailer and towing needs.
Jimmy
9/22/2013
Not as advertised! Better than advertised! It was supposed to take 24hrs to ship, but my hitch shipped same day and arrived faster than expected. I wasnt going to leave a review until after I tested it, so I followed the videos instructions it took about an hour lowering the exhaust was a pain after that I attached my bike rack and bikes. The hitch worked great no issues on our 8hr drive to Florida. Great experience thanks.
Kenneth
9/22/2013
5 th time ordering and always extremely prompt service
Pat
9/22/2013
Incredible. Went to two local stores which was a waste of time. Easy to order and great videos on the page
Scott
9/22/2013
Was looking for bearing grease caps. Local store had two sizes - too big and too small. Etrailer had the right size and at a very reasonable price. I will definitely shop here again.
Scott
9/22/2013
Excellent service and good price, free shipping ,whats not to like? Thank you
Burton
9/21/2013
Thanks for the quick respond and sending the order.
Carel
9/21/2013
Best service and fastest shipping of anyone I have done business with -Ever.
Charles
9/21/2013
extremely fast shipping .....order was shipped within hours....and free upgrade for faster delivery. very much apreciated....
Elvin
9/21/2013
So far I am impressed with how fast order eas processes and shipped . I ll update when part gets here.so far so good
Frank M
9/21/2013
I have been overwhelmed with the speed in which my recent orders have been handled by your staff. For the life of me, I cant think of one thing you could have done better!!!!!
Gary
9/21/2013
Judy was all over it! Quick responses to inquiries and helpful. This is my third purchase from etrailer and never a problem. Thanks w
Jeff
9/21/2013
Ive had great experiences with etrailer, after placing several orders. Im new to boating & trailers, and am refurbishing a trailer built in 1974. I not a mechanic or anything like that, just a do-it-yourselfer. I had just started searching online for replacement parts for my trailer project, and found etrailer. They have had everything Ive needed, shipping is fast except for one item that was on back order from the manufacturer, and even that was only delayed a week or so, and everything has been as advertised, arriving in perfect condition. I even messed up an order on the quantity, I responded to the order confirmation email to straighten it out, and found that etrailer customer service had already called to confirm my orders, after they saw some duplication. Customer service is great, very nice folks who take customer service & my needs to heart. These folks and etrailer are great!
John
9/21/2013
Excellentl service! Greatly impressed!
Joshua
9/21/2013
Top notch company with oh so many items to offer!
Larry
9/21/2013
I ordered 1 Reese Semi-custom Base Rail & Install Kit For 5w-hitches -1 Primus Iq Brake Control Proportional and1 Brake Control Wiring Adapter and to my suprise I ordered it on a tuesday and it was delivered on that thursday 3 Days the parts and kits were as I ordered and I installed them the next Day. Thank You etrailer from your prompt and curtious service and Your advice as to what I needed to install my 5th wheel in my 2013 Dodge ram.
Michael
9/21/2013
etrailer hit it out of the park: best price, best customer service and the items I bought were exactly as advertised. I needed clearance lights for my 99 Class C RV. Could not find such an old item locally, so had to order on line. I hit the jack pot with etrailer. No complaints whatsoever. Makes me want to buy a trailer just so I can use etrailer again for something! :-
Pat
9/21/2013
Good easy online shooping picking proper equipment for a particular truck and fast free shipping. What else could you ask for. This was my 2nd hitch purchase from etrailer and both were good experiences.Great feedback and tracking letting you know every step of the way where your purchase is at. I like to see my order as soon as I summit it. I got a confirmation and it begins.Keep up the good work. Thank-you for being organized and having a great web site.
Paul R
9/21/2013
Received Base Plate 199-5 timely and in good condition. Watched Video of similar vehicle before installing which was very helpful. Had no problems with installation. Contacted etrailer by phone and was very satisfied.
Richard
9/21/2013
Have ordered from you before, great customer service. Accidentally order a qty. of 2 instead of 1 yesterday, made a quick call and it was taken care of by Josh, simple and quick, received an e-mail that same evening showing that qty. had changed. Keep up the great service, much appreciated... Kindest Regards…
Ron
9/21/2013
Great tire and fast shipping. Thanks!!
Thomas
9/21/2013
ordered a replacement knob for my yakima frontloader bike rack. etrailer.com had what i needed for a fair price, and shipped it promptly. works great. good experience with these folks. thanks.
Aaron
9/20/2013
Very impressive. I sent emails asking questions and recieved the fastest responses ever. The site itself is easy to navigate and gives enough information to know if the product is right for you. Definately a place I will return to for all my towing needs.
Bradley
9/20/2013
Exelent service good products and have there products in stock. My order shipped in less than twenty four hours.
Bruce C
9/20/2013
Fast shipping good deal
Bryan
9/20/2013
After placing the order, etrailer.com provides excellent communication about the order and delivery details, including tracking your purchase ! Delivery was very fast ! It honestly arrived before I thought about tracking it ! Thank you etrailer.
Chad
9/20/2013
Glad found etrailer. Pleased with all products received. Speed of service and updates about orders has been great.
Charles
9/20/2013
Other websites need to take a lesson from you guys.Simplest site to navigate in , quick response time after order and quick shipping and communication all around. Ordered on a Sunday evening and received order on Wednesday.Outstanding.Thank you
Dave
9/20/2013
awesome!! just what I needed! fast!
David
9/20/2013
Ordering was so easy. Items were described in detail so no mistake when ordered. Shipping was very quick. Looking forward to receiving items soon.
Gary
9/20/2013
As always, very prompt & excellent communication
Harry
9/20/2013
The bumper fit perfect and is good looking. Came when said and had all the parts. Nothing negative that I could say. Did take some pictures but dont know how to put them on e-mail. Thanks Jim.
James
9/20/2013
This past purchase was the first time that i have purchased anything from your company. I am completely satisfied with the product,the cost and the fast shipping. I will be your return customer.
Karl
9/20/2013
lightning service and great communication. Superior customer service from this company
Keith
9/20/2013
It took me about 2hrs to install the hitch, I did it by myself. Used jack stands as support. The holes did not lined up, used muscle power and help from my wife. Overall, I like the condition of the hitch, it looks good on my highlander.
Luis
9/20/2013
best prices,fast shipping,what more do you want?
Michael
9/20/2013
We have made several purchases from retailer and I am always pleased with my experience. The knowledge available is amazing. Thanks again for another chore simplified!
Michael
9/20/2013
Wow! What an experience! First, I was able to purchase a Roadmaster baseplate to match the tow bar for my 2011 Chevy HHR. Isaved a bunch of money through etrailer.coms Price Pledge guarantee of 110 of the difference of a competitors sale price. Second, the customer service is exceptional. Laura H. brings back the lost art of excellent and courteous customer service through her expertise, patience and prompt replies to my numerous email questions. Third, the product arrived earlier than promised. And, Fourth, the baseplate was attached by my mechanically-inclined son in a few short hours and it fit like a glove! Thank you to Laura H. for all her help. I absolutely recommend etrailer.com to everyone with trailer/towing needs and I will definitely do more business in the future.
Robert
9/20/2013
I ordered these tires&wheels at noon eastern time. Eric, E -mailed me later today to say he was able to expedite the shipping at no cost. The order should arrive in 3 to 5 days. What a great company, there service & help is the best! My first order with E-Trailer was in June for trailer hitch receiver & wiring kit. It was delivered in a few days. The quality is top notch. I highly recommend this company.
Roger
9/20/2013
I LIKE IT. I COULD NOT FIND THE PROPER SIZE TIRE AT ANY OF THE LOCAL STORES. EVEN THE MANUFACTURER OF THE TRAILER DID NOT HAVE THE PROPER SIZE. ETRAILER HAS EXACTLY WHAT I NEED.
Thomas
9/20/2013
Good prices. Good customer service. The only problem I had was my bumper being on back order. I was told AFTER I made the purchase 8/22 and the bumper just shipped 9/19. The bumper was on back order til the 10th and then pushed back to the 24th. It wasnt etrailers fault, it was westin, the manufacturer.
Vincent
9/20/2013
This company went above and beyond my Idea of support. Trailer hitch was price low and high quality. Thank you for all your help.
William
9/20/2013
Always the best service!
Alan
9/19/2013
very helpfull and good to deal with.
Cameron
9/19/2013
Easier to find the parts I needed than at local shops and much better price. Shipping price reasonable and arrived quickly. Thanx
Daniel
9/19/2013
Great pricing and great service. My order was confirmed and shipped quick excellent.
Eric
9/19/2013
The Hidden Hitch for my 2011 Honda CRV arrived on time and was packaged very nice. I received it on Thursday afternoon and I installed it when I got home from work. It went on just like you said it would and looked great. My brother looked at it and asked me to order him on for his Honda CRV. I am going to use it mainly for carrying bicycles to the Greenway. The sales person was very nice and helped me a lot with my decision.
Howard
9/19/2013
Im extremely happy with etrailer.com. Ive placed 3 orders and they were all shipped super fast. Excellent quality products at great prices.
Htin
9/19/2013
Everything shipped as ordered, very prompt processing and the free shipping only took 3 days, Very pleased with the entire transaction.
James
9/19/2013
Hitch is exactly what I ordered. Watched the installation video on the order page to help with installation. Very quick FREE shipment. This is my second transaction with etrailer and both have been very easy.
Kyle
9/19/2013
WOW !!! That was FAST !!! Shipped the day of order ! Delivered from Mo. to E. TN. in 2 days! Great to do business with you. Wish more online companies were this accurate and responsive. Thanks Sabrina and all the folks at ETRAILER.COM !!!
Larry
9/19/2013
I have dealt several times through etrailer, and I have had nothing but the very BEST to say about them! We have made several separate purchases, and the follow-up was impressive! We actually had no need to speak with anyone, because our orders were handled quickly, and the shipping was FAST, and cost appropriate. I have already made several recommendations to friends to go to your site.
Melody
9/19/2013
Excellent communication, its appreciated! Very quick communication and very clear.
Michael
9/19/2013
Shipped sooner than I was told,that was great. Ricky S was knowledgeable and pleasant to deal with, acknowledgement was sent when parts shipped so I could follow to delivery,good follow-up.
Richard
9/19/2013
Got what I wanted with no trouble. Anxious to see get the kit.
Robert
9/19/2013
my order arrived sooner than I expected and the cost of the items I ordered was much lower than the rv place close to me.the people at etrailer were curtious and helpful.i will use etrailer again.
Steven
9/19/2013
Excellent service. Extremely fast shipping. Pleasure doing business with etrailer.com
Tom
9/19/2013
Carla M is my hero. She answered all my questions, walked me through to determine what parts I needed and got the order shipped promptly. She is a great asset. Thanks again Carla.
Arthur
9/18/2013
Never bought from etrailer.com but will from now on! They expedited shipping at no charge and were very courteous! Thanks!
Ashli
9/18/2013
Very well organized web site with a LARGE !!!! Selection choose from and a good set of reviews to expedite the ion process. Give your web developers a raise.
Green
9/18/2013
Good prices. Items ordered were delivered very promptly and exactly as ordered. Staff was pleasant. Would recommend etrailer.com to others. Thanks guys.
Guy
9/18/2013
Very easy to find and order the parts I needed.
James
9/18/2013
Great service. Multiple emails on the status of my order. Fast shipping. Great experience!!!
Jeffrey
9/18/2013
I think this company deserves huge success. They sell quality goods at very affordable prices and go the extra mile to ensure satisfaction!
John
9/18/2013
Very positive experience. Sales help knows there job.
Kevin
9/18/2013
e trailer is a great supplier of parts. I needed a new 2in coupler for my log splitter. The original one never worked right and I found a replacement easily on the site. The communication and order tracking was excellent. Thx.
Kip
9/18/2013
I cant say enough nice things about the folks at etrailer! I will deffinately be back and continue to shop here for my CRV needs! Pat C. is amazing! I was unsure about my order when I got the confirmation email, so I called to make sure I had what I needed, and if it wasnt for her I would have ordered the complete wrong thing! Thanks Pat you are a life saver!! SHipping has been fast, and the transaction was very easy and smooth. If more places could do business as well as etrailer it would make things so much easier. I HIGHLY recommend these folks to help with any of your car neeeds! All in all I say WOW!! Thanks all!
Meagan
9/18/2013
I liked shopping on your website it was easy to access and the pictures where great! They were clear so you see exactly what you are getting. Not like other sites that show the same generic picture of a coupler for each different gooseneck coupler.
Ramiro
9/18/2013
I did get exactly what I ordered. I had been all over town and even to the dealership where I bought my truck in the first place...........all because I had a tail light out. ONE tail-light......driver side. I am my own mechanic so on examination, I found a wire that had fallen out of the connector that was plugged into one of the diodes....I tried to remove the connector from the diode so I could reattach a new one to the wire that had fallen out and the blade on the diode broke off due to corrosion.......I had no choice but to get a new diode and replace the whole thing. Thus began the search............everyone was telling me I needed to get an entire wiring harness as it was part of a towing package on my truck.......I called BS on that -- the diode was an "unpluggable" component and I was not about to buy a whole new harness just for one tiny electrical component. An online search quickly located your site and the exact component I needed......... I am thinking they saw a female.........and that's what started the line of crap from them. Thank you so very much for the prompt service and I will most definitely be ordering from you again !~!!
Rita
9/18/2013
GREAT EXPERIENCE, WHAT I ORDERED WAS OUT OF STOCK, RECEIVED A PHONE CALL AND THEY OFFERED ME ANOTHER PRODUCT THAT FIT MY NEEDS AND SHIPPED IT RIGHT OUT.
Robert
9/18/2013
Great shopping experience. Product arrived on time, and was packed well. The instructional video was very helpful installing the brake activator and then bleeding the brakes. I am very pleased with the quality of the unit.
Ronald
9/18/2013
excellent. Item arrived 1 day early and was very simple to install. Very glad I found this new rail kit
Thomas
9/18/2013
I bought a complete set of electric trailer brakes 4 for my 5th wheel 3 years ago. By far the best price for name brand components Dexter. Super fast delivery and excellent service. The only place I shop for trailer equipment.
Wayne
9/18/2013
Excellent service. Item received was exactly as ordered and received very soon after ordering. Information and how-to videos for vehicle specific products is outstanding and very helpful. Website is very user friendly.
Bryan
9/17/2013
These people are great to buy from and very fast shipping too. Would recommend them to anyone that needs anything like these items and priced rite too!!
Crystal
9/17/2013
First time buyer,will defintely buy from etrailer again. My order was shipped within 2 hrs.
David
9/17/2013
I called your service line and spoke to Nicky K. about the product. She assured me it was the correct part I needed. Nicky took my order and sent me an e-mail telling me it was ordered. Nicky K. is an asset to your costumer service. The product arrived in a very timely manner, three days and already being used.
Don
9/17/2013
Well I think its a great experience shopping with etrailers cause you can find a large variety of things for your car at good prises
Fernando
9/17/2013
Great experience. I found what I needed and it was shipped super quick. I really appreciated the email updates from etrailer.
James
9/17/2013
Great service-good prices.
James
9/17/2013
The tail light is a perfect match to what was there. Even with the cost of shipping it was cheaper than the local trailer store. I will buy from etrailer again.
John
9/17/2013
I love these guys/woman! Ive only ordered twice and both times they are very helpful and personable,, which I love since iam also in a service industry relating to the public. they are on my bookmark for any future orders. thanks guys
Kelly
9/17/2013
I loved your website. Items were easy to find and was very simple to order. I will be back.
Michael
9/17/2013
received on time, yet to put on vechicle
Michael
9/17/2013
An excellent internet shopping experience. Very good communications and a quick ship. Definitely will be back.
Peter
9/17/2013
Etrailer is the best! The speed with which my order was filled and the prompt customer service such as email updates and checks for accuracy were pleasant surprises to me as a first-time customer. Etrailer, you set the bar high for others!
R
9/17/2013
very nice the lady was
Roger
9/17/2013
I have ordered several items from online distributors. Etrailer is TOPS! The web sight is user friendly, videos, help tips, good product and application info....They ship fast and respond via email extremely fast. I recommend them to my friends here in Massachusetts.
Scott
9/17/2013
Last Saturday Sept. 14 my son installed my Etrailer Hitch and wiring on my 2013 Honda Accord. It took only a little over and hour to do both jobs. Good job! Good fit! Looks great on the car. It does hang down a little lower in back compared to my 2001 Accord hitch did but I understand why it has to. Ordered from customer service Alicia and also talked to Kathy due to the pin for the draw bar was not sent in the intial order. Also had my son watch the video before installing the hitch. That was extremely helpful! Good instructions, good product and good people to work with. Keep up the good work!
Wayne
9/17/2013
E trailer shipped at the right time,recieved when they said, and at the right price. Good Job
Bill
9/16/2013
i dealt with a lady by the name of nichole and she was very helpful and the products were as she said they would be I will recommend them anybody looking to buy.
Chris
9/16/2013
Very happy with my order. Was notified regularly of my orders status. Thanks a lot!
Courtney
9/16/2013
Fast service, friendly, saved me over 3 dollars on shipping. Thanks Ellan
Dana
9/16/2013
I have had a great experience dealing with your company. I talked to Sabrina B &:30 AM Sept 11 2013 and made my order. She quickly responded and got the order out right away. We received the order at our door at 2:14 PM Friday Sept 13 2013. Good product & excellent service........very well done.
Jennifer
9/16/2013
I was very pleased with the help i recieved with a difficult project, and the speed in which my order was processed and shipped. The lady who help me, Nikki was very patient, knowledgable, fun and up beat to talk too. We need more people like her in custmer care and sales.Thank you very much Nikki and etrailer! Jimmy PS I recommended etrailer to a friend, and you had what he needed
Jimmy
9/16/2013
Received the items in 3 days. hitch was an easy install. Instructions that came with it were very good. Turns out I didnt need the complete wiring harness for the trailer lights since my car is prewired for towing. returning harness and ordered #56083, plug and play kind of thing. Customer service was great. etrailer does it all well.
John
9/16/2013
etrailer has given me extremely good service and fast delivery on the items I have ordered. Calling and asking questions to make certain the item will fit my application has been easy and professionally handled by the different people I have talked to. I have ecommended etrailer to several of my friends and will each time I hear of someone looking for an item I think tha they carry.
Kenneth
9/16/2013
GREAT PRICES AND FAST SHIPPING! AWESOME! WHAT ELSE IS THERE TO SAY!
Kevin
9/16/2013
Great deal and just what I need for my led light trailer.
Rhett
9/16/2013
Ordered a trailer hitch and a bike rack. Delivery was fast. Products were as advertised. YouTube video for installing trailer hitch was very helpful.
Richard
9/16/2013
Sabrina B was very helpful. Parts shipped fast all part I needed were in stock and fairly priced.
Robert
9/16/2013
All of you at etrailer.com are amazing. I have spoken to at least three different persons. All of you are kind and ready to help us out and move us forward. Truly amazing.
Sarma
9/16/2013
I thought it was very positive. The online process was easy and the website information very helpful in choosing the right cargo carrier and accessories. The shipping was timely and the staff touched base with me via email several times to keep me apprised of the progress. I really thought they were professional even though our contact was only email. I will definitely be back to buy additional items as needed!
Todd
9/16/2013
The people were great, very helpful my new hitch was at a great price, shipping was simple and best of all FREE. I will be back again
Tommy
9/16/2013
Very easy.
Victor
9/16/2013
My experience with etrailer was awesome. I had a few questions on a hitch and cargo carrier and Troop took his time telling me what would work best. Great service!
Andrew
9/15/2013
Thank you e trailer.com for an amazing customer service and a shipping service. Anytime,when I called,it was always very friendly and a polite people, who answer the phone.As soon as order was placed, conformation and a tracking # immediately reach my e-mail . I bought Kodiak Boat Buddy for Drive -on Boat trailers. Idea of the lucking system was great,but quality of the product it self is poor, and a technically was not finish properly. It was made from a very soft steel,and after few time of use get stock on the boat and we was not able to launch a boat. I called to manufacture next day to explain a problem. I was hopping for a cooperation and understanding. As a result of my conversation, nobody was even want to listen, they refuse to apply a warranty to they product. According to instruction,which came with the parts,it was states as a 3 years of warranty on above product. When I called back to e-trailer.com, my problem was solve immediately. A new parts WAS SHIP . Thank you e-trailer .com for being a great.I have a professional help and a pleasant experience any time,when I have a business relationship with you company. Website is great .
Dmitry
9/15/2013
Very easy install. Less than 30min to complete hook ups.
George
9/15/2013
So far so good . It has been great
Harlod
9/15/2013
etrailer always has everything I need when I need it and they ship it fast!
Jack
9/15/2013
Great people to deal with.
James V
9/15/2013
good products, great instructional videos. great communications on order status.
Jeff
9/15/2013
etrailer was extremely helpful with outfitting our 2014 Subaru Forester with a hitch and bike rack. Videos and descriptions were great and, due to the newness of this model vehicle, they helped us match the rack to the hitch including a personalized video. Shipping was super quick, hitch installation took our garage less time than etrailer estimated and we are very pleased with our investment.
Lawrence
9/15/2013
Couldnt be happier with service and beating the Amazon price by $60 with free shipping made me smile.
Mark
9/15/2013
Exemplary service and response. Would recommend with A++ marks.
Mike
9/15/2013
This is not my first purchase purchase from etrailer.com!!! These people really care about their customers. It is a pleasure to shop with them. Their prices are good also and FREE SHIPPING WOW, same day if they have it in stock!!! I ordered on Saturday expecting that they might get to it on Monday,but I got a message on SUNDAY, your order has shipped. Havent been treated like that sine the last time I bought from them!! THANK YOU etrailer
Robert
9/15/2013
Great site to find all that I needed. Received my order faster than expected with no extra cost to me. Good customer service goes a long way in my book.
Sterling
9/15/2013
Very pleased. Items were packeged very well and arrived even faster than expected. I will definitely do business with again
Eric
9/14/2013
Great customer service. I usually do not order items from internet but must say e trailer does a great job. After I placed my order I received e mails letting me know the status of my order. I had a question and e mailed them and they replied quickly. Received everything and it is quality product. I will use e trailer again.
Glenn
9/14/2013
Sabrina was great! Helped me out on a few questions, Got a confirmation e-mail right away and another yet today to tell me my order was shipped a lot of companies could use a helpful person like that!
James
9/14/2013
tires arrived in 3 days all inflated to spec...fits perfectly and looks fantastic....test drove for 60 miles and worked perfect…
Lloyd
9/14/2013
Extremely professional service. Some of my order was not available for shipment until later and I was promptly contacted through both email and phone and the staffs response time was wonderful even on the weekends.
Nilou
9/14/2013
This is always my first stop for trailer parts and always ends up as my last. Great prices, great communication, great product and fast shipping. It doesnt get any better.
Ralph
9/14/2013
Bearing Buddies were shipped very fast and fit perfectly.
Ryan
9/14/2013
I was very happy with the way things were handled. Matthew went out of his way to address an issue with the relays required on my 2013 Pathfinder tow hitch.Since he could not find them on your site he called the manufacturer and promptly called me back. I would definitively buy from your company in the future He also handled the purchase for the relays.
Agostino
9/13/2013
Wow! My order arrived in 2 days. Everything was just as shown. Good products, good prices, good service. Thanks
Blaine
9/13/2013
Cover looks great standing at the back of the trike and not seeing the hitch.
Carol L Hauschild
9/13/2013
Very satisfied with the two day delivery and installation went smoothly. The hitch has a good quality finish and I would recommend it to anyone. The price also beat other bids and free shipping was a plus.
Gary
9/13/2013
WOW!! Strong work on the part of the etrailer team! Special kudos to Troop who assisted me from the start. All my questions were answered & then some. Quick delivery 3 days from placing the order, it was on its way within an hour. Installing the carrier was a piece of cake less than 10 minutes. Fits great, looks great, is built solidly & both of my bikes fit like a glove on it. This company has super customer service & outstanding delivery time. My company for future purchases without a doubt.
George
9/13/2013
I have had two great experiences dealing with etrailer.com. I ordered a Curt hitch receiver for my 2007 Dodge Charger last year. It arrived quickly and was in great condition. What probably sold me was the fact that your website had a video detailing the installation of the hitch. This week I ordered some locking lugnuts and a wheel lock for my trailer and again a video was on the website explaining its ease of use. I havent received the last order yet but do appreciate the fact that you expedited my shipment at no additional cost to me simply because I am a repeat customer. And yes, I have already recommended your company to two co-workers.
Greg
9/13/2013
parts were accurately described. order was placed on 9/11/13 received 9/13/13 to Canton, Ohio. it dont get better than that!!!
Jeff
9/13/2013
Easy to use site. Great to see all of the How-to Videos. Great pricing and free shipping. Thanks
Jeffrey
9/13/2013
I have shopped on etrailers site several times, and was pleased with the prices and service. I would recommend this site to my friends.
Kevin
9/13/2013
My first order and it went well.
Phil
9/13/2013
Great site. Good service. Wonderful product.
Robert
9/13/2013
I am very pleased with the helpful service and the very speedy shipment. I have already recommended you to friends. Thankyou.
Robert
9/13/2013
Service was great. I was informed quickly by email that my order was processed, then letting me know my product was in stock and then once the order was being shipped. It was great being informed along the way and The regular ground shipping was pretty quick, considering the instance that was covered. The install of the Timbrens on my 2010 Ram was flawless and easier than explained by the instructions and video. There was no need to remove the tires, but using 2 pieces of 2x4 blocks and a floor jack were great suggestions. I had both installed within 15 minutes
Robert
9/13/2013
I just now received a rubber tube cover with attached security band from you.It fit perfectly on my new Curtis hitch and looks very good. I like the blank appearance of it because that doesnt interfere with all of the other names and colors already on the back of my Jeep such as license plate, vehicle brand, and flag decal on the rear window. Good job as usual on etrailers partthank you very much.
Stanley
9/13/2013
My order was processed and shipped the same day Love it and I received on time as promised. It took about 2 minutes to remove the product from the box and about 3 minutes to install it to my Jeep Grand Cherokee. Turned it on and the picture was amazing. As a test, I had my wife back the Jeep up to my Barbeque trailer and she did it the first time perfectly. and with out help from me I wanted to see how easy it would be to use this product and I am 100 satisfied.
T J
9/13/2013
Its has been a great one, even told me if I spent $26.00 more on my order I would get free shipping. Buy the time I paid for the shipping cost was only $5.00 less. So I bought the Wagan Hi Speed Air Compressor for only $5.00 more because the shipping was free at that point. Thanks I will be back !!!!!!!
Thomas
9/13/2013
The Cost - Fair Shipping - Very Fast Install - Watched the install video online, went in just as it showed. Buy Again? Very much so.
William P
9/13/2013
Shopping at yor site was a very pleasant experience. I had broken the handle on my trailer jack and was going to make a new one. I saw the name Fulton on top of the jack and checked for a website. The part was easy to find and reasonably priced. Shipping was also very reasonable. I am very impressed with your company
Bill
9/12/2013
Very good customer service, and fast shipping! This is my second time ordering products and will not hesitate to order again. Thank you
Bill
9/12/2013
I have had a very good experience with etrailers so far. I ordered area items they I badly needed for a bike rack after doing an extensive Internet search. Etrailers had the best prices and an excellent selection of supplies, and the best item description so that I could be ensured that I was getting the right parts. One part that I didn’t need right away wasn’t in stock but I had two representatives contact me letting me know that they could split the shipment with no extra shipping fees. The first parts are already on my bike rack and the other part should be here tomorrow. The reps were very communicative and the online tracking is the Ive seen. I was surprised that the best deal for bike rack parts was with a trailer company, but very glad that I found this company! I would easily recommend anyone to shop with this company and no I don’t work for them, and had never heard of them until I started looking for these parts. Thank you very kindly
Charles
9/12/2013
Extremly pleased with the service provided. My package arrived at my door in less than 48 hours from when I submitted the payment. Superb, A+ outfit
David
9/12/2013
Dana was very helpful,order showed up and everything looks good. My new trailer will be here soon. I cant wait to get going! Thanks, Doug Townsley
Doug
9/12/2013
Had ordered a trailer light that came without the wiring. Etrailer remedied the problem by sending me the wire plug set that was supposed to be included even though I did not ask for it. Part works great. Service was outstanding. Pleasure doing business with etrailer. I am a satisfied customer.
Gabriel
9/12/2013
Would definitely recommend etrailer.com to others! Great services as advertised.
George
9/12/2013
Thank you for your prompt service. The girl that took my order was very helpful and therefore I was able to get the right part for my hitch, which I did purchase from your company also.
Jan
9/12/2013
Excellent supply of products and very good service.
Jason
9/12/2013
Quick delivery and shipment tracking. I would not hesitate to order from you again.
Jeffrey
9/12/2013
Ellen is so knowledgeable and just really nice. I will surely call her again.
Joe
9/12/2013
Prices are great, service and shipping are outstanding.
Joe
9/12/2013
Good prices , great service . Parts shipped quickly . One note - heavy parts such as hubs/brakes need to be wrapped better - instead of just tossing them in a box . If the parts were wrapped in cardboard , then boxed I wouldnt have had to replace 6 lug nuts from my hub kits when the heavy parts ate through the box . UPS driver wasnt happy either as he almost had to take them back . Time wasnt a luxury so the shipment was accepted and new nuts were bought locally to replace the lost parts due to insufficient packing . Otherwise - very happy with E-trailer and will use them again for parts I need . Thanks
Kevin
9/12/2013
So far so good Shipped fast i have not received it yet
Mark
9/12/2013
Could not find product locally so I went to this site and found what I was looking for. It was a decent price and affordable shipping. The product arrived in a timely manner. Good company to deal with.
Martin
9/12/2013
Everything I ordered came very quickly and was complete. I ordered quite a few items. I will def be back as the next thing on the list is new brakes. Thanks again!
Robert
9/12/2013
Great Shopping Experience! Super fast shipping and excellent communication from etrailer customer service. Products were packaged well and the price cant be beat.
Ryan
9/12/2013
Trailer Hitch was exactly as described, and very fast shipping. Thank you!
Ryan
9/12/2013
Fantastic people to buy from, I will return. I received my order in just 2 days.
Steve
9/12/2013
Ricky S. provided excellent service over the phone. Got my parts next day with standard and FREE shipping on my $300 order. I will for sure be a repeat customer.
Aaron
9/11/2013
Excellent product and quick shipping.
Axel
9/11/2013
Quick email responses on my orders. Responses make you feel like the employees really care about your business with the company. Very quick delivery. Excellent product descriptions.
Bryan
9/11/2013
So far so good. Ordered 2 5k leaf springs and paid only $7 and change for 3-5 day shipment. Received in 3 days. Could not track easily due to springs coming from different origins and trk# not directly linked to order # at etrailer site. Still overall pleasant experience dealing with everyone at etrailer. Have yet to install springs but forsee no problems related to service at etrailer.
Carl
9/11/2013
Excellent service. Thanks for being so responsive and shipping my order so quickly! You even upgraded my shipping at no cost and it will arrive much earlier than promised.
Dan
9/11/2013
Package arrived on time. Tracking was accurate. Too hot to assemble at this time, but will be accomplished this weekend. Talked to customer service before on-line purchase and she was very knowledgeable. Ordering was quick and easy. Photos will be sent after installation on my 2006 Trailblazer. This has already been recommended to an older gentlemen who is moving from FLA to PA and needs to haul his motorized scooter.
David
9/11/2013
Purchased and installed a Prodigy P2 brake controller from etrailer. Installation was very simple and the brake controller works very well. Also, thank you for your excellent customer service.
Frank
9/11/2013
The part fit perfectly, was shipped the day I ordered, a Sunday and arrived a day early. Couldnt be happier.
Frederick
9/11/2013
AWESOME! Prices were better than any local vendor, AND you have the stuff in stock! Shipped same day as ordered, which is always nice to see. Ill provide a full review when everything arrives!
Gary
9/11/2013
The hitch was the correct hitch as ordered. Be very careful to read EVERY thing on the description page. They have a picture of a wagon on the first page for a Mercury Sable but if you read the little yellow window it says sedan. the hitch is the same for the sedan and wagon but the wiring options is not. I, seeing the picture of a wagon assumed that was what I was ordering and because I didnt catch the tiny little yellow window I ordered the wrong part. Long story short I paid shipping cost to return the wrong wiring option and the shipping cost to receive the correct wiring option.
Gary
9/11/2013
I recently purchased a newer, used popup camper that was bigger and heavier than my old one. I needed to get a hitch and wiring, tow mirror extentions, etc. for my other vehicle so that I could tow it. I found everything that I needed at eTrailer.com. The on-line customer service was fast and accurate. I chose the lowest cost and slowest shipping and still my items arrived in about one week. Then I ordered a couple bunk lites and they were shipped the following day. The brand names and quality of the products are excellent. The main reason I chose eTrailer, is the customer comments section. I was amazed with all pages of positive comments all less than 30 days old! What online site can boast that! Keep up the good work guys.
Harold A
9/11/2013
Etrailer went out of their way to give my order their highest priority. Shopping on line was easy and they have a huge ion. I will definitely shop with etrailer again when I need trailer parts.
Jason
9/11/2013
Very Helpful, went the extra distance to get me what I was looking for.
Joe
9/11/2013
Great service, delivery on time, merchandise well packed to insure no damage.
John
9/11/2013
This site is awesome....things are easy to find and the check out process, update of shipping and e-mail contact is great. Keep up the great work
Karen
9/11/2013
Love this companys products, price and service.
Kyran
9/11/2013
I have ordered two Curt hitches for my Jettas and had them installed- very well made- better than Draw-tight and others as I like round tubes over square- stronger and better looking. For the 2010 Jetta Sedan, the rear bumper cover had to come off to access the rear mount, but not a problem otherwise. Nice to not have to drill holes as the 2002 required. The wiring harnesses make it easy for the installers- I always have the wiring stowed in the tire well. Best prices, and love the fact that I can get Thule parts one-sies when I need them. Keep up the great work!
Mark
9/11/2013
Excellent products and service as always........
Marvin E
9/11/2013
Ordered fan/light combo for above bunks. Work great. Excellent turn around time fom when order placed. Would order from them again.
Pat
9/11/2013
The prices are unmatched and the customer service team is second to none! Thanks!
Scott
9/11/2013
After doing some extensive research I had quickly decided to use etrailer for my purchase. Mostly because of the numerous reviews stating that they had fantastic customer service a lost skill in todays market. Well, I am sure glad that I used this company. Unfortunately, the first shipment of my cargo trailer came arrived in a damaged fashion was damaged due to insufficient packaging and I was unwilling to accept it. Etrailer apologized for the inconvenience and immediately began the process for me to ship the damaged one back while they procured the next one to be sent. The new one from etrailer was sent within 2 days and they had sent me a return label for the damaged one. I sent the damaged one back, the new one arrived 2 days later - in PERFECT condition. They were super helpful, efficient and professional. That alone is worth my repeat business.
Shane
9/11/2013
Hey now that was fast. I really thank you for your help.I will be back . THANK YOU TERRY WALDEN
Terry
9/11/2013
Great customer service!! I asked a question about reinstalling a 5th wheel hitch in my new truck. Adam R. Took the time to reply by video. He gave me several options on how to do it . Even lower cost options. Most places would not given those options. I ordered my parts today and was shipped the same day. This is how a business should be run. No doubt in my mind etrailer.com is and will continue to be a successful business . Keep up the great work.
William
9/11/2013
Lots of help and fast!
William
9/11/2013
I did some research for the wiring harness I was looking for and you guys had, by far, the best price of anyone. I was also impressed not only tht it was the cheapest, but the harness was a custom fit harness for my jeep. I would also like to thank you guys for upgrading my shipping at no extra cost. I will definitely be a return customer and highly recommend you to others.
Aaron
9/10/2013
A first class operation and the gisls at the order desk were very helpful thankyou Rebecca and Kim
Albert
9/10/2013
Shipping was very quick. My Hidden Hitch arrived before I expected it. The available video made installation a breeze. It took less than 20 minutes to install. It looks great too.
Anthony
9/10/2013
Very fast service and the shipping was upgraded for free!
Dale
9/10/2013
Etrailer.com has everything you need and ordering is a breeze. I placed my order Friday morning and it was on my doorstep Monday and I used the standard delivery. I received email notification when I placed my order, another when it shipped, and another when eTrailer was notified the ordered had been delivered. That kind of customer service dosent exist everywhere and is quite refreshing. They have a customer for life.
Daniel
9/10/2013
Had a great experience ordering with Gail
Dave
9/10/2013
Great service! Great products and again the service is the best. I will order only from etrailer.com. Thank you
David
9/10/2013
If you need something for your trailer...they have it at a great price.
Don
9/10/2013
Ordered a hitch not in stock but went out of their way and was received earlier than items ordered in stock. That is what customer service is all about. Watched your install videos and followed instructions made my install a breeze. I will tell all my friends about etrailer. Email communication was great throughout telling me my status of items. I will also like to add their prices are great too.
Glenn
9/10/2013
Hitch delivered on time as expected. The double hitch places the equipment/scooter carrier in a perfect location so that it doesnt drag on low spots. Thanks!
Harold
9/10/2013
Great service and products. Placed order on Fri. Am and received lights Mon.am . cant beat that service. Thanks
John
9/10/2013
Item exactly as described and a perfect replacement fit. Great price and packed well for shipping. This is my second purchase from etrailer. A++ retailer.
John
9/10/2013
Placed my order at 11:15 and got my shipping acknowledgement at 1:30. Very fast service and very helpful and knowledge people. Absolutely would recommend them. Thanks a lot
Keith
9/10/2013
Awesome! I ordered a product that was incompatible with my vehicle. The service folks at etrailer helped me find a replacement, and everything else I needed to make it work, and told me how to install it myself. This also saved me $200. Also, dont be fooled by lower prices of competitors. The free shipping at etrailer more than covers the difference in prices.
Mark
9/10/2013
Good product ! Fast shipping and good company to do business with.
Richard
9/10/2013
I am very impressed! Super service by smiling voices. This kind of service, accompanied by reasonable pricing and fair shipping charges is unheard of. Thank you very much!
Richard
9/10/2013
Was a great experience. I received a confirmation for my order immediately along with a follow up email in an hour that the item was in stock and would ship within 24-48 hrs and within another 30 minutes I received the tracking info and that it would be picked up same day. Would definitely recommend these guys to my friends.
Richard
9/10/2013
I bought a RH5-XL earlier and decided to order three more. I called them, gave them the key code on the key and received all three with 6 keys matching my original one. Thank You.
William
9/10/2013
Everyone that I talked with was very nice and helpful. I would have no problem suggesting anyone to use your services. Thanks, Terry
William Terry
9/10/2013
The staff were very helpful, Charlene stayed on top of my order from teh start, she called and sent an email to inform me of an item being out of stock and options availabe.
David
9/9/2013
My order took a while to ship, but that was ok. The customer service was great. Carla M. kept me informed of my order status and offered similar items that were in stock and ready to ship. I preferred to stick with my originally selected trailer hitch cover and she was able to find one and send it before the slow manufacturer sent the next shipement. Great job.
John
9/9/2013
I made a mistake in giving my phone number on their web site when I ordered. I immediately phone them and told them my error. The lady was very understanding and efficient and corrected my mistake. A few hours later I received an email that my order was shipped. It was shipped a few hours after I placed the order!!! I was really impressed.
K.k.
9/9/2013
We ordered via phone, your employee was knowledgeable and courteous. If we need anything else for our trailer would come back to your company!
Karl
9/9/2013
I received the Firestone air helper spring kit on Sept. 9 2013. I installed the air springs. Thank you for the good service and delivery. I am very pleased!
Luc
9/9/2013
I like how fast e trailer work my purchase. The page to order is friendly to use. E trailer communicate the status of the process on time. I recommend to use e trailer to other friends.
Manuel
9/9/2013
very satisfied, rose was very helpful, and a good listener, to find out what I needed, thank you very much!! nice to deal with good people!!
Mike
9/9/2013
The hitch was perfectly made for the installation. Got a friend to help hold it in place while I attached it to frame. Maybe took 10 minutes. It is a solidly made hitch.
Phillip
9/9/2013
Overall installation was very easy and straightforward. Some minor comments 1 my Sienna did not have the plastic caps on the weld nuts, but fortunately we live in a mild climate no salt on roads and the bolts went in easily. 2 I did this myself and used my pump jack to lift and support the hitch while I started the first bolts did not have to call the wife. The wiring harness went in exactly as described. Thanks for the good service and excellent products.
Susan
9/9/2013
Kimberly was very helpful with my order.Thank you
Vern
9/9/2013
I ordered the Pro Series 24x60 cargo carrier and an anti-rattle locking pin the Saturday before Labor Day. Lexus was very helpful and recommended the anti rattle locking pin that mated well with the rack. I received the shipment the following Thursday. The contents were not damaged and the rack went together well. The best part was when I tightened the anti-rattle locking pin. It cinched the rack up very tightly. I dont like rattles and the rack does not move. So far Ive only driven with it unloaded. Im sure it will be just fine with a load. Thank you etrailer for the great products, price and service.
Brian
9/8/2013
Very good service ordered trailer hitch cover on Saturday and it was ship out on Sunday wow that was fast thank you E trailer
Charlie
9/8/2013
We received the product in 3 days and were very happy with the whole process.
Dave
9/8/2013
Great product but even better service from the young lady who helped me. She went above and beyond what anyone has ever done in my experience purchasing on line. She even made certain I would have the correct documentation in my shipment. She was courtesy, kind and efficient. Please thank her for me. She is definitely a keeper!!
Denis
9/8/2013
Your customer service is OUTSTANDING
Don
9/8/2013
Had the part I needed. Quick service. Made very easy to order, even my small order.
Kirby D
9/8/2013
The tow mirrors are a very good quality and the fit on my truck is perfect. The price was good and the shipping was fast. You gents are a great company to deal with.
Oswald
9/8/2013
I was impressed. There was a mistake in identification of one of the items that I ordered in the online listings 1.25 washers but when I received them, I called E Trailer and the young lady was immediately on my side to make the order good and to make corrections to the on line description to prevent anyone else having the same problem I was given a return number for the incorrect parts and a refund of my charges was made to my account on their receiving those parts back. This all transpired all in 2 weeks which I thought was very reasonable. Anyone can make a mistake but E-Trailers effort to remedy the situation was very appreciated.
Ronald
9/8/2013
great service. cant wait to see the product but if it is as good as the service it will be excellent.
Tom
9/8/2013
You guys do a great job.
William
9/8/2013
Site was easy to navigate through. Found exactly what I was looking for. Also very fast with placing the order to shipping it! After 10 minutes of my order being placed I had received a confirmation email and the next morning it had shipped! Very pleased
Zack
9/8/2013
Great service and fast shipping!! They said be here in 2 days was here in 1 day!! Awesome!!
Charles
9/7/2013
So far so good. Site easily navigated and response time getting order shipped excellent. Great job !
Corey
9/7/2013
These wheels are perfect. I have a 17' O'Day Day Sailer. I needed two new wheels for my trailer. I placed the order and received the wheels much earlier than I had expected - excellent service and delivery. I was provided with a delivery email - I checked the driveway and the wheel were there. Everything was perfect. The prices were better than Walmart and other discount houses. Make your life easy - order here. The prices are great, good quality and the service is wonderful. Don't waste your time looking further.
Don
9/7/2013
Bought a hardware kit for a Thule bike carrier. My first purchase from etrailer. Everything went smoothly with the purchase and delivery. The website is easy to use and information on the website adds value to you prices.
Ernest
9/7/2013
Once all items were received from Thule you immediately shipped my items. Package arrived swiftly considering the holiday and cross country. Delivery slowed down once USPS received package. I appreciated your emails letting me know that one Thule item was on back order. Thank you, The items is what I expected.
Jan
9/7/2013
Great web site and educational videos. Changed my surge brakes in my camper to electric , 2 axles and a brake controller for my truck for just 200 bucks.
Joe
9/7/2013
WOW, I was getting the trailer ready for a 300 mile trip only 8 days away, when I found a bolt on my Reese hitch had sheered off. In a bit of a panic, not wanting to go to the local home center and get a Chinese made bolt, I called e trailer. A wonderful person by the name of Lexus picked up the phone, and worked with me using the web site to identify the exact Reese bolt that I needed. I will have the replacement with a couple of days to spare. Thanks Lexus
John
9/7/2013
You know I'm pretty impressed, your customer service is great and the complete order was filled correctly. For a person that likes to make my RV like new you're my new go to guys and gals. GREAT JOB!
John
9/7/2013
Outstanding, Its great to find an online company that has their act geared toward fast, efficient customer service at a better price than you can get downtown.
Larry A
9/7/2013
Your web site is very easy to navigate, the part I needed I was able to find easily and you guys shipped the very same day I ordered!!!! Thanks
Martin
9/7/2013
Same prompt service. Downside, the tracking feature did not work.
Vaughn
9/7/2013
Excellent service. I ordered the latch yesterday and received it today. Just what I needed. Thank You.
Charles
9/6/2013
I went to etrailer looking for a trailer hitch. After I chose the hitch all the other items I needed to complete my tow package were suggested on the page. Its like you were reading my mind. Thank you
Corey
9/6/2013
just an excellent business to buy from. this is my 3rd time and am more than satisfied.
Daryl
9/6/2013
I was very pleased with the quick and courteous service received from etrailer.com My shipping was upgraded and I received my order very soon.
Fred
9/6/2013
Sabrina was amazing. She gave me great information When I called back to order I left my phone number so she could call me back. I knew I would be in very professional hands. Got my order out same day. Thanks Sabrina.
Gary
9/6/2013
very good customer service
Henry
9/6/2013
I went to every parts store in town ,all they had was universal fits nothing correctly harneses, and they were over 100.0You had what i needed and at a fair price , Thanks
James
9/6/2013
Got the hitch and the wiring kit. It was just what I ordered. Thanks
James
9/6/2013
excellent shipping, if the products work as well as the service Ill finally be impressed with internet service.
John
9/6/2013
great experience, shipped fast, judy m. in customer is awsom at her job.
John
9/6/2013
Hello You have and Excellent web site, great help and tutorial screens. Received tires and rims today. Also Thank You for the upgrade in shipping days. fyi, saw same size tires and rims on amzon, of course cheaper You gave warrenties, excellent product info and customer service if needed. ty jt
John
9/6/2013
I did not know if the product I chose was the right replacement product I needed. When I called etrailer.com, the person who received my call was very helpful in making sure that what I needed was correct. They called the company to make sure that it was the right item I needed. The delivery was prompt and on time. Very happy with how I was helped and very satisfied with etrailer.com .
John
9/6/2013
Awesome website, easy to navigate. videos and frequently asked questions sites were a great help before and after I received my order. Love fast, free shipping!
Larry
9/6/2013
Excellent service, very good price, really nice and professional costumer service
Mauricio
9/6/2013
Website is good easy to follow. Service I have received has been excellent and expedient.
Michael
9/6/2013
The first web site I came to while looking for replacement keys for my garage sale tool boxes was e-trailer.com and in less than 2 minutes found the key numbers and placed my order on line. I received confirmation of order and 2 hrs. later received confirmation and tracking numbers that my order was shipped 5 hrs. after placing the order. I will follow up with update after I receive my order. My opinion is that it is an easy and fast order process. Thank you folks at e-trailer.com P.S. I did all this from my truck on my smart phone which is way smarter than I am.
Mike
9/6/2013
your wed site is very easy to used and has a lot of info about the accessories you carry . And yes I well use it again thanks
Mike
9/6/2013
I recently purchased a Kit Boat Trailer and it came with 4.80x4x8 tires and wheels. These were entirely too small so I went looking for some larger diameter tires with wheels. I researched a number of companies for the best price on trailer tires/rims/shipping and etrailer.com had the best prices, so I placed an order with them. I was pleasantly surprised with their communication and professionalism of the folks at etrailer.com. This made my Internet Purchasing Experience very comfortable. etrailer.com provided me with the best service I have ever received from an Internet company. From the time I placed my order until after I receive it, they were in touch with me via email, giving me the status of my order. I wish there were more companies / businesses out there that provided products and service as efficient and expedient as etrailer.com. Thanks for the GREAT Service and Products, Norm
Norm
9/6/2013
Transaction was good. Slow to get order shipped.
Tom
9/6/2013
received product quickly and correctly. No hassle at all. Great company. Will use them again.
Tony
9/6/2013
Easy to find etrailer, simple purchase and check out procedure. Wasted a half hour on Amazon…etrailer took five minutes. Shipment arrived on time. The perfect online purchase.
Walter
9/6/2013
Shipped quickly! Thank you.
Barbara
9/5/2013
I chose etrailer.com because I loved the videos! All the internet prices were comparable so I chose according to the videos. My Yakima Doubledown Ace 4 was shipped out immediately. I was even given upgraded delivery for FREE! Excellent service, I will be sure to recommend etrailer.com to everyone!!
Cathy
9/5/2013
I was very Impressed that I received a call telling me that the item was out of stock but wold be shipped as soon as they received it.
Charles
9/5/2013
Extremely happy with etrailer. Products received as described.
Delbert
9/5/2013
Very happy, quick shipping.
Donna
9/5/2013
First time I have done business with thid company. They upgraded my shipping at no added charge will be doing business with again, thanks a lot.
Gary
9/5/2013
Very pleasant experience. Fair price, prompt shipping. Products were quality. What more can you ask for?
Jeffrey
9/5/2013
Wow. Placed an order and it is shipped 3 hours later and it will arrive 2-3 days earlier than promised!! Just yesterday, I was swearing about a washing machine repairman, saying what has happened to customer service. etrailer has a corner on the market when it comes to service. Thank you, very much. Kevin and the crew at etrailer made my day
Kenneth
9/5/2013
I am very impressed with the service E trailer gave me. I called to get extra locks that would be keyed the same as the the locks that they were sending with my rack. Even though I ultimately had to order the locks after I recieved the order to get keyed alike locks the rep was outstanding. He tried to accomadate my request and followed up with a call the same day explaining why I had to order them after I recieve my rack. I'm in sales myself and appreciate the follow up. Calls telling a customer you can't accomadate their request are not alway the easiest to make, but I would rather get accurate information than wrong information. This shows intregerty which you can't find in all companies. I would recomend doing business withthis company. The rack assembled quite easley and is very sturdy. It met all my expatations.
Larry
9/5/2013
Great site for finding and selecting trailer hitches, wiring and related equipment. Everything was delivered much quicker that I expected, and the videos made for a very successful installation of everything I have purchased. Great site.
Marcus
9/5/2013
Ordered on Mon and item arrived Thur. Great Service!!!
Mark
9/5/2013
Excellent service, price, and delivery.
Marshall
9/5/2013
Ordering was quick, product was shipped the same day as ordered and received 1 day earlier than expected. Thanks a lot Etrailer.com
Michael
9/5/2013
The boat trailer parts I ordered were delivered within 5 days in a holiday week. Everything was well packed. I am very pleased with the experience with etrailer.
Morris
9/5/2013
Great service. was in stock and shipped within an hour.
Peter
9/5/2013
Received my hitch on time and after unpacking it installed in 45 minutes. Very well documented procedure.
Richard
9/5/2013
I cant believe how fast my hitch came. I ordered it on Tuesday and it just arrived today, Thursday at 4 p.m.! Thats from Missouri to Michigan! And I got free shipping! The hitch looks great and Im going to install it first thing tomorrow morning.
Robert
9/5/2013
Amazing service, ordered in the evening, shipped the next morning, everything in stock.
Steve
9/5/2013
Excellent service. Fast shipping. Definitely would recommend eTrailer!!
Cam
9/4/2013
Quick shipping, product is quality. Thanks
David
9/4/2013
Awesome Service. Fast shipping. Will order from here again.
Donald
9/4/2013
GREAT SERVICE AND FAST SHIPPING
Eric
9/4/2013
Very easy to find what you need on their web site. Ordering was even easier. Highly recommended.
F.
9/4/2013
So far so good ordering was a breeze and tracking info was sent quick customer service is lookin very good. Thanks for getting back to me VIA email so quick.
Hector
9/4/2013
Two orders, both came quickly, well packed and everything included. Emails keeping me informed kept coming. Excellent experience and great selection of parts.
James
9/4/2013
The service was exceptional! You hear the mantra - "under promise and over deliver" but rarely do I see it effectively applied in the world of online commerce. When I order $75 dollars worth of merchandise and select my budget shipping option, I am happy with my purchase. When I order $75 dollars worth of merchandise, select my budget shipping option and you tell me it's shipped within hours and "oh by the way, we gave you a complimentary shipping upgrade and you'll see your stuff in a day or so." I am more than happy with my purchase 'cause get to be thrilled with your service as a double bonus. Because really it is not how I feel about my 8-258-5UC1 trailer hub assembly, Its how I feel about myself when I order my trailer hub assembly from e-trailer.com. Suffice to say, you made me feel like I made a really smart online buying decision. Keep up the good work.
Jeffrey
9/4/2013
Perfect, although a different brand the part is exactly the same design and style as the one the tech had removed from the trailer.
Norm
9/4/2013
Excellent communication, quick shipment, and great product quality. Thank You
Paul
9/4/2013
I am so impressed with etrailer service! They are awesome. This is the third item I have purchased and it amazes me how fast they process and ship the order. I ordered a Thule adapter less than 2 hours ago and I have received notice that it shipped out already! Great pricing, great variety and ion, and they really seem to want to take care of the customer.
Rett
9/4/2013
very pleasant experience. hats off to Bridgette.
Richard
9/4/2013
Deborah H. was absolutely ...Super Service!!! I will be back for sure! Thank you, Robert Brondell Green Marine Engineering
Robert
9/4/2013
etrailer is spoiling me. Great service and good prices.
Robert
9/4/2013
I ordered from etrailer.com for the first time this past Friday Afternoon. I was pleasantly surprised to see that my order shipped the same day. I was even more surprised to receive the order the next business day Tuesday. It doesnt get better than this. Thanks guys - Ill be back!
Robert
9/4/2013
The items I ordered were shipped the same day and I ordered them mid day ! Thanks to the sales people and management of the etrailer company for being such prompt.
Rod
9/4/2013
Great selection, prompt response and shipping. If the product is as good as the service - I am a very satisfied customer.
Roland
9/4/2013
The website was very helpful with the installation videos - I used the video when the Pep Boy mechanic said he was having problems installing my hitch. After he watched the video, he installed my hitch to my 2011 Subaru Forester. The details on the website were accurate and clear and the free 3-5 day ground shipping is always a plus. I will definitely order from your site in the near future!
Shawn
9/4/2013
very prompt service. helpfull staff to correct product however after receiving my threaded bearing buddies, they only thread in about half way. The old ones that I am replacing screwed in all the way
William
9/4/2013
You guys are great. One stop shopping for my new toy hauler and when there is a slight glitch in a product you take care of it without hesitation. Will be shopping with you quite soon I think. Thanks
Alfred
9/3/2013
Great website with answers to questions about the product you are looking at. When placing the order, the person you talking to has knowledge about the product and the friendly attitude make it a very pleasant experience.
Art
9/3/2013
WOW was that order processed and shipped fast! I ordered the part first thing in the morning and before lunch I got a message it was shipped. AWESOME work!!!
Brad
9/3/2013
I think the website is great and the instructions are Soo on and really help get the job done.
Craig
9/3/2013
excellant fast service
Daniel
9/3/2013
I ordered a trailer hitch and hitch bike rack at 1:32 pst on Sunday of Labor Day Weekend. Two hours later I got an email letting me know that the items had been shipped and furthermore the shipping method was upgraded at no extra cost. Way to go Shawn at eTrailer and kudos also to eTrailer.com for having great products and hiring people who go the distance to take care of their customers! Many thanks!
Denise
9/3/2013
I loved the ease of finding the product and the fast processing to complete the order! Out the door it went! FAST! Good job! Doc.
Dr. Darryl
9/3/2013
Fantastic!!!! You got what we need. you ship NOW!. Thanks for your outstanding service! Gary Owner General Welding And Repair LLC
Gary
9/3/2013
Excellent service. Harness fits perfectly.
James
9/3/2013
Your ordering process was quick and thorough. It was easy to pick out the parts that were needed. The instrucional video was helpful in laying out how the parts were to be used. The shipping was quick. The parts fell into place very nicely. i would certainly use your company again and would not hesitate to recommend etrailer to my friends.
James
9/3/2013
I got what I needed and Im very happy....thank you
Jerry
9/3/2013
awesome tires fast service my 2nd order and a friend ordered 3 boat trailer tires thanks again
Jim
9/3/2013
etrailer has great products and even better service. The online tutorials are a great help too.
Jon
9/3/2013
What a great transaction! Ordered 5 trailer rims, which qualified for free shipping. Then they upgraded my shipping to 3 - 5 days. Got them in three! Just what we ordered and fast. Would definitely recommend to everyone!! Thanks, Keith
Keith
9/3/2013
Cathy T was very helpful.
Melvin
9/3/2013
Best web service ever. Great prices and very fast shipping. What more could you ask for. Thanks.
Michael
9/3/2013
So far, great! Hopefully I have the right size. Well see. But your customer service and promptness, even on a holiday, was stellar.
Monte
9/3/2013
Quick response, and they upgraded shipping to me at no additional cost. I would certainly recommend this e-company to anyone.
Perry
9/3/2013
I really enjoy your webpage if you can not find it there you dont need it. And every one I talked to is helpful and polite you can not beat that Jack.
Raymond
9/3/2013
Was very easy to find what I was seeking. I could not find it anywhere else. Also got very fast shipping and the price was below what I was expecting. I dont know of anything you could do to improve my experience with you. Will be back if ever I need anything from you. Thank you for the fast and efficient service.
Raymond
9/3/2013
Quality product from a quality company
Richard
9/3/2013
I spoke to a nice lady named Gail and she helped me understand that I needed a particular wiring harness for my 2013 Kia 4 cyl. Sorento. She seemed to have very good knowledge of etrailers equipment and it was a pleasure dealing with someone who actually knows what they are talking about. Am looking forward to the delivery of the hitch and wiring harness and will follow the directions to the letter. Hope it is as easy as many of the former buyers say it is. Again, a pleasure doing business with Gail
Robert
9/3/2013
The ordering process including confirmation and shipping details was prompt, efficient and courteous.
Robert
9/3/2013
online site was easy to use, price was fair, shipping was fast. etrailer is the first place I look for my rvneeds.
Steven
9/3/2013
Great customer service! They shipped faster than I expected, and sent emails at ever step of the process. I highly recommend etrailer!
Brian
9/2/2013
I ordered right before bed, and now woke up and its already shipped on Labor Day no less. Im very impressed! Free upgrade on shipping too!
Christopher
9/2/2013
Bought hitch and wiring for 06 Rav4, fit like a glove, easy to install, wiring as well only tuff part running wire from battery, but all connections clicked into place. Like their service so well bought some updated accessories for Yakima rack from them. Would recommend eTrailer on any products they sell and will look to them first when shopping for other products they sell..
Dale
9/2/2013
Its a holiday Labor Day and I order an item and within a few hours shipped. It doesnt get any better. however now the final results are based on the efficiency of shipping partner.
Ivan
9/2/2013
After making an initial purchase from eTrailer.com a few years back, I can tell you, without hesitation, that there was nowhere else I even considered ordering from. I just recieved the hitch I ordered only 3 DAYS ago. Where else can you go for that kind of service? Every item I order is exactly as described and the very best quality you can find. You can look elsewhere, but youd just be wasting your time. For me, its eTrailer.com for all my trailer needs every time!
J.neil
9/2/2013
Excellent service and prompt response. Top notch products.
James
9/2/2013
I have purchased several times from etrailer each order has been prompt, with quality items at a good price.
James C
9/2/2013
I put my first order into Etrailer.com on Sunday afternoon before Labor day. Not only did my order ship that day, they upgraded my shipment from ground to a 3-5 day shipment with no additional charge. I will be shopping with this company again for sure.
Jarett
9/2/2013
Very good service and very courteous.
Joseph
9/2/2013
Excellent service. Placed a large order for 5th wheel slider hitch, mirrors, wiring, etc. Selected free shipping and still it got here in 2 days!!! The box was pretty beat up by the carrier, but all inside was OK. We put it all on the new truck today....went just like the instructions. Nice work by E-Trailer. You guys did a great job for me.
Ken
9/2/2013
Shipping was fast and the instructional videos excellent. Everything fit as it should.
Mark
9/2/2013
Good prices, Great service!
Ron
9/2/2013
This was the first time I ordered from etrailer.com but it will not be the last. Great communication after order and during shipping, competitve prices and fast shipping. The hitch was easily installed along with the wiring harness. Thank you for the great service. I have already recommended etrailer to my friends and family!
Samuel
9/2/2013
The price of the hitch was great. ordered last night and has been shipped already. great service
Tony
9/2/2013
So Far so good, I have received good service and delivery of products have been on time.
William C.
9/2/2013
Etrailer.com has great customer service. I asked a question about a product they sell and their response was quick and very informative. It helped me make an informed decision about a bike rack that I ended up ordering. Grateful to have found a company that cares. Looking forward to ordering from them again. Recommended.
Carolyn
9/1/2013
Great company to deal with and I am very pleased with the quality of the boat cover I purchased. Will definitely buy from eTrailer again!
David
9/1/2013
finally had time to install the light harness everything worked as expected
Ed
9/1/2013
Fast shipping, good e-mail contact and fair pricing.
James
9/1/2013
A+ on web site ease of use, product selection and great updates on the confirmation of movement of the product through the shipping process. There is no doubt this company cares about their customers and the ease of doing business. A model to be followed!
Joel
9/1/2013
I think that your store is far superior to other stores I`ve shopped. Not only do you give great prices but your service is great. I will always shop with you.
John
9/1/2013
Etrailer has a wide selection of products and price ranges. Check-out is fast and easy with same day shipping on most items. I have used Etrailer several times and I am satisfied with the products I have ordered.
John F
9/1/2013
We requested standard shipping and were very pleasantly surprised when shipping was upgraded at no additional charge. Will definitely use etrailer.com again.
Judith
9/1/2013
Great website
Justin
9/1/2013
Amazing. Better than Amazon Prime. Ordered an item Amazon did not have and they shipped it the next day for $2.99. Not bad, right. Now how about they shipped it on Sunday! With tracking!! Love these people.
Miles
9/1/2013
Great service and selection, constant updates and products arrived in good condition. Just installed everything and instructions were easy, website was very helpful and would not hesitate to buy from you all again!!!
Pollachi
9/1/2013
I had some problems with my order at first, but I eventually got a satisfactory resolution to the problem.
Rocco
9/1/2013
Etrailer web site was great to navigate. I contacted the staff on a couple of questions and they were nothing but professional and helpful. I will definitely be back to purchase through the site again. You had great prices and selection.
Ron
9/1/2013
Repeat customer. Great products and service.
Barnett
8/31/2013
What do i think that this company does NOT doing any horsen around in getting an order out no matter how small or big. To bad other companies would run their business like this company FAST.
Heather
8/31/2013
The order was handled very well. The order person was very efficent.
James
8/31/2013
Fast shipping and ultra-strong shipping box! Heavy duty hitch that will also minimize bumper damage if I get hit from behind. :- The vehicles ultrasonic backup sensor sees the hitch as an obstruction and deactivates itself.
John
8/31/2013
Matt was very helpful in helping me resolve my problem.
John
8/31/2013
I just wanted to let you know the way you and the eTrailer team (Jason, Janice and Eric) have responded to my issue with the wrong color ladder has been outstanding and exemplary. Such a great response putting the customer first is hard to come by these days and you guys have earned a customer for life. I have just taken delivery on a new travel trailer and will be in need of various items going forward and eTrailer will be the first place I look to find those items. When I receive the ladder, I will be sure to write a review and send some pictures of it in use. My review however will probably not be so much about the ladder, but moreso about eTrailer's excellent customer service.
Nathan
8/31/2013
Great place to buy, good price, excellent customer service.
Sergey
8/31/2013
When i found what i wanted it went very smoothe which is nice when ordering . UPDATE: I also want to think you for the up grade on shipping
Terry
8/31/2013
I have had a great experience with etrailer. The people are so nice and friendly. And most of all they communicate with you every step of the way. Dana has been awesome! So professional! They treat you with the utmost respect, too. Thank you so very much! You have won me over!
Bill
8/30/2013
As always great service, huge inventory and fast shipping from etrailer. If etrailer sells it thats where I buy it.
Brad
8/30/2013
The salesperson was very helpful and friendly. Real professional.
Brian
8/30/2013
Customer Service is far and away better than any other company that Ive done business with over the past several years. The part that I ordered was back ordered by the manufactuer and etrailer Customer Service Rep John was very pro active and sent me several order status updates . What impressed me is the part that I ordered was relatively inexpensive and I was treated like I was spending a small fortune. I very much appreciated the focus on my order and the great coomunication along with the great feeling that my business was important yo them. Give all your business to this company....you will be very happy that you did!!!!
Charles
8/30/2013
This was my first experience with e-trailer...but it will not be my last. I was very impressed with you product availability, friendly and helpful staff. Prices were not bad either. And a special thanks to Wayne H. who helped me through a minor dilemma.
Charles
8/30/2013
your the only co. that a switch that plugs in - bought a new pigtail also. you cant beat the price including frt. fast service - when im ready for something else you will be hearing from me !thanks
Charles
8/30/2013
Excellent service, fast shipping, one of the best online stores.
Dennis
8/30/2013
IM A 1st TIME BUYER AND I DONT THINK IT COULD HAVE BEEN ANY BETTER. THE SALES PERSON WAS THE BEST, AND THE PRICE PLUS SHIPPING WAS GREAT. THANK YOU VERY MUCH. J. MILLER.
Jasper
8/30/2013
ordering was simple and speed of shipping was ETRAORDINARY ~ same afternoon
John
8/30/2013
quick and easy. I will come back next i need anything
Kenneth
8/30/2013
my experience with ETRAILER .COM was first class all the way. girl on phone was very nice and helpful. did not take long at all to place my order . got an e- mail as soon as my order was placed, to confirm everything. another e- mail later the same day saying order had shipped. very happy.
Larry
8/30/2013
The SumoSprings arrived in a few days. Packaged well. They were as described. Took about 2 hours to install. It took two hours becuase the old jounce pad was a little stubborn to get off. I called tech support and Rebecca listened to my question and quickly found a solution. I was installing them on the lip of the frame on my 2004 F250 SD 4x4 with a B&W TurnoverBall Gooseneck hitch. They look like they will do the job. I havent liaded the truck down yet. Great shopping experience. ETrailer always comes through for me.
Les
8/30/2013
fast service, part fit perfect.
Louie
8/30/2013
very happy, cathy got me what i needed, even though oroginal item was on back order, she found duplicate, courteous and worked hard for me,
Maurice
8/30/2013
I had problems ordering online so I called. Rebecca was very helpful and professional. The service was great and so was the product.
Michael
8/30/2013
For the first time dealing with you folks it was great you had what i needed in stock and you put it on Priority shipping for me with no charge that was fantastic. Thanks
Mike
8/30/2013
Excellent Service and updates on order status. UPDATE: It keeps getting better every couple hours, You expedited my shipment at no cost and its shipping within hours of placement
Rick
8/30/2013
I never feel like writing reviews of companies I do business with, but I think Etrailer deserves an exception. I have ordered from them on about 5 different occasions. On each order, I felt the customer support to be a 10 out of 10. NO kidding...I couldn't ask for better service. Couple that with the low prices and quick shipment, you have a winner. My latest order was for a set of boat trailer wheels and tires. The price was about $30 less than what Cabellas was selling them for (each). And I received them 4 days after I placed the order with free shipping. It really makes you want to go back for more!
Robert
8/30/2013
I like the attentiveness of your customer service. As a re-seller, I know that you dont always control the timing of fulfillment, but not keeping me in the dark is a nice thing. Id order again. Thanks
Steven
8/30/2013
GOT JUST WHAT I ORDERED. QUICKLY AND NO PROBLEMS.
Thomas
8/30/2013
AAA service. Ordered late Tuesday evening, product received Friday. Product is as advertised. Absolutely no qualms about ordering from etrailer again.
Timothy
8/30/2013
Boy sure was fast delivery.and shipcost real reasonable
Bill
8/29/2013
The hitch arrived today...Will put it on the Lexus Saturday. I watched the video and this looks like a piece of cake to install. Very pleased with price,service and installation info
Bill
8/29/2013
Great experience. Delivery on time. Love the bike rack
Constance
8/29/2013
Picked standard shipping and was upgraded to express without even asking. I received my order in 3 days! Way to go Etrailer!
Dan
8/29/2013
Outstanding service. It is readily apparent etrailer is a very well organized and run company. Destination was over 400 miles but UPS delivery was made in less than 2 days. I asked that the tires manufacturing date be not earlier than sometime in 2013 They were made in May 2013. Cant beat that!
Harold
8/29/2013
Love these lights a quality product at a crazy low price. Fast shipping.
Herman
8/29/2013
Awesome customer service. Extremely fast!!
Jeremy
8/29/2013
Your customer service is excellent. Mark L and Suzanne were wonderful to deal with and answered all my questions concerning the parts I needed. Unfortunately, my original order had to be returned due to them being wrong for my specific car. Time was of the essence, as I am picking up my new camper next week and still need installation. My camper is a two-day drive away, so everything needs to be in place before I make the trip. This is my first camper ever and Ive learned a ton about brake controllers from your customer service people. I am grateful for their careful attention to detail, especially the second time around. Unfortunately, due to my timeline, I had to spend an additional $50 on two day air. I will continue to use your company for my camper/trailing needs. Thank you.
Jill
8/29/2013
great prices, prompt service,logical website
Klaus
8/29/2013
Fair prices and great service. What else is there?
Mark
8/29/2013
My first experience dealing with etrailer.com has been fantastic!! The order process was easy to complete, the order was shipped almost immediately, and arrived much sooner than expected. In addition, etrailer.com staff contacted me when the order had shipped, and also upon notification of delivery. I am really impressed with the product quality and personalized service of etrailer.com, and will be ordering from them again when I have needs for trailer parts.
Paul
8/29/2013
Wow, you guys ship fast! Havent gotten my product yet, but the price and service have been great so far.
Paul
8/29/2013
Items arrived on-time today and fit perfectly.
Philip
8/29/2013
Very fast and great to deal with. Thanks Alica
Randy
8/29/2013
I placed an order this morning august 29,and received a response immediately with notification when the item was going to shipped...overall an easy and pleasant shopping experience ... i will be ordering from them again.
Tony
8/29/2013
It remains a pleasure doing business with your company. I just received my new trailer tires and a steel wheel for a spare. This was the 5th order I have placed with etrailer.com. As with the previous 4, this order did not disappoint. The quality of the merchandise is top notch as was the quality of the service received. The free shipping really makes for an outstanding experience!!! Keep up the excellent work.
Angelo
8/28/2013
bought my bike carrier couple years ago. etrailer still has accessories for it. Super fast service and shipping.
Bill
8/28/2013
very fast shipping and communications, all went smoothly
Carmen
8/28/2013
Great so far...not only free shipping but expedited my item to a quicker shipping method than I had requested. Thanks.
Craig
8/28/2013
Outstanding customer service by Deborah!! had a problem with originally placing my order my fault Deborah erased my error, walked me through to the finish easily. It was a small order but the service that I receive will bring me and my friends back for accessories in the future. Thank you.
Dennis
8/28/2013
Very accommodating.
Gary
8/28/2013
Outstanding service the lady that took my order was very friendly an helpful. Thank You
Greg
8/28/2013
Very good to work with
Gregory
8/28/2013
First time I have done business with you, and as a courtesy you bumped me up to a faster shipping cost for free. Really nice customer service on your part. Thanks.
James
8/28/2013
Item was shipped out quickly and was as described. Easy install and with an 8 bed on my truck, no need to the spare tire. All is well. Thank you for the fast service.
James
8/28/2013
Recommended by my son. You are everything he said and more. Quick to ship and had the exact parts I was looking for. Comments from previous buyers helped me choose the Prodigy P2 Brake controller.
Leon
8/28/2013
Already reviewed etrailers performance under the product listing, but wanted to share my excellent experience here too. Calvin sourced a replacement for my broken obsolete Thule roof rack foot. I had searched for several months from all sorts of sources, including the manufacturer. All said it was out of production and tried to sell me a new $600 replacement set-up. If I could wait a month Calvin assured me they could ship a replacement for $30. True to his word a brand net replacement mounting foot arrived on the day forecast. I am a raving fan of etrailer for saving me much money and helping keep my well performing carrier much better and more flexible than any Thule or Yakima replacement system serviceable for another lifetime. Thanks guys!!!
Mark
8/28/2013
Rickey was very knowledgeable about the products I was looking for and made suggestions in the best way to Wire my Jeep. Spoke with him on several occasions. It was extremely refreshing to be able to talk with a real person and his level of customer service raises the bar for all others!!!!
Michael
8/28/2013
Ordered Monday Recd Wednesday at a good price.
Preston
8/28/2013
Very helpful in giving further information on how to install the Thule car rack for my 2009 Prius. The written instructions form the company had confusing pictures and was difficult to decipher. The measurments they gave in the written instructions should be followed, however.
Ricardo
8/28/2013
Website is very easy to use. Finding what I wanted, adding to my cart, and completing the order was easy and trouble free. Also liked the order status updates I received via email. A+
Steve
8/28/2013
Great product!, great price!! Thanks etrailer.com
Tony
8/28/2013
Needed extra keys for my Sears XCargo carrier & I happen to find this site. In the FAQ they made it very simple to find the right key. Placed my order & the keys were shipped SAME DAY! EXCELLENT service. Happy I found this sight! Owning 2 trailers...I will DEFINITELY be a return customer
Andy
8/27/2013
Fast, efficient, accurate and price was right.
Brenda
8/27/2013
Thank you so much for shipping this item out the day you got the order. I am very happy & amazed with the awesome customer service from e-trailer! It is great that you let me know you got the order, when the order goes to your warehouse for fullfillment and when it ships. This is my 3rd order on items that I should have just ordered from etrailer from the start. I could have bundled together and gotten a discount on trailer hitch, wiring and hitch ball and tongue. As I indicated in a previous email, I ordered some parts from another online/bricks and mortar store and the part was NOT in stock, but it still took them 3 days to let me know, then they couldnt even tell me when the part would be available another 3 days to get a response. Lets just say I cancelled that order and went with e-trailer. I will definitely recommend you to friends and colleagues. Keep up the excellent customer service!
Brett
8/27/2013
Awesome easy to locate what I needed and a very quick shipping of my item. Ill be back!!
Dennis
8/27/2013
Easy web site to navigate and good prices. Ground shipping was offered free and when the order was processed they upgraded my shipping to 3 days for free. Great communication from actual people that handled my order, not some automated email. Great service!
Evan
8/27/2013
Another awesome experience with etrailer. Thanks guys
Glen
8/27/2013
This is the second of two positive purchase experiences Ive had with etrailer.com. Both times after an internet search for elusive lighting parts, Ive found my items needed at the etrailer website, which is well designed, easy to navigate and search, and has very complete descriptions, including size and compatibility. The price is right, too.
H. Allen
8/27/2013
Very friendly and helpful staff, went the extra mile to ship something from a manufacturers warehouse in my state so it would get here in time!
Jack
8/27/2013
GREAT FIT GREAT COMPANY NO MORE NEEDS TO BE SAID . THANK FOR THE FAST SERVICE. JJK
James J
8/27/2013
My purchase arrived at the time estimated and the product was exactly what I was looking for. I followed the instructions in the video posted on the website on how to install and it works perfectly.
Jason
8/27/2013
Ordered probably the single smallest item at eTrailer had my HiddenHitch branded hitch plug taken and needed to replace it wouldnt settle for less than the original one. But even for such a small order I actually ordered two, to be prepared, ordering from eTrailer was as simple and hassle-free as my more expensive previous purchases.
Jim
8/27/2013
What a great experience! Fast service and shipped the same day as my order. Judy M was very helpful in correcting my order with items I needed and removing incorrect items I had ed by mistake. This was my first experience with etrailer.com and at buying a hitch for my 2012 Nissan Murano. I received over the top advice and care.
John
8/27/2013
etrailer was prompt with contacting me about a late shipment and immediately offered alternative options. I am very pleased with the service that i was provided. The lights I ordered finally shipped and I would definitely recommend this company to my friends
Joshua
8/27/2013
Very fast personal service. Thankyou very much for the quick response
Kathy
8/27/2013
Put a Curt trailer hitch on a 2011 Toyota RAV4. It fit perfect and with the help of my motorcycle lift, I had it in place in minutes and with no problems. The Curt Trailer wiring kit was not as easy. I could have used at least 6 longer ground wire and right side light wires. I had to mount the power box lower then I like and it fell off the wall. Double stick tape was too weak and I did uses alcohol to clean the areas. I recommend the hitch, but would buy wire set from another manufacture that etrailer carry.
Keith
8/27/2013
This is my first year in trailering with both a 23 boat and a 28 travel trailer. Without experience and needing major items such as electronic brake controller and weight distributing hitch. In all my research trailer.com consistently had the best pricing, the clearest and most informative product info on its web site and the best customer service which includes the fastest shipping. Trailer.com is the best company I have ever experienced !
Kevin
8/27/2013
Excellent Customer Service and extremely fast! Upgraded my shipping method at no extra charge!
Patrick
8/27/2013
etrailer.com was great to work with. Ordering was fast and easy and customer service was very helpful and quick to follow up on my questions. Shipping was prompt and item was received sooner that expected. This company was good to me.
Richard
8/27/2013
I am very impressed. The day I ordered, I received three EMails, telling me the process of my order. My order was upgraded from Standard to Express, without asking. I was informed of this by EMail. I received my order today, 8-27-13, only a few days after my order. I am also very impressed with the Quality of the product. I will order from this company again. In fact if you will send me some Business Cards, I will gladly pass them out to my friends. Since I live in a county, of over 100 Islands, there is many needs for your products, and with your vast selection and fast delivery times, I am sure many of my friends and their friends, would be glad to do business with you. Sometime you worry about doing business with an E Company , I don’t think you have to worry in this case.
Roger
8/27/2013
I am very pleased so far with etrailer. Very professional.
Sandi
8/27/2013
We ordered two fan/light combos that clip on to our pop up camper bunk tent poles. The delivery was swift and the units are great. The cords are long enough to plug in to the existing lighting. The fans have two speeds and are perfect for our needs.
Sandra
8/27/2013
Etrailer.com staff was very helpful by suggesting relevant products to complete the installation of my brake controller and weight distribution system. They saved me a lot of money both in the price of the product and by guiding me through the installation. I will highly recommend them to any friend or colleague.
Steve
8/27/2013
Good company to work with Thanks.
Thomas
8/27/2013
Really easy to use site. Tons of choices with lots of details on each item to make an intelligent selection. Fast response and fast delivery. Thanks
Thomas
8/27/2013
Great service, will shop again. Thanks
Wade
8/27/2013
etrailer.com provided great service at a good price. Received my order extremely fast. I would DEFINITELY recommend etrailer.com.
Aaron
8/26/2013
Easy site to navigate in, found the product I was looking for, easy ordering, and fast shipping as I have ordered items before.
Chris
8/26/2013
I called looking for information about rails to mount a fifth wheel hitch nd they were very helpful in giving me the information I needed at the lowest cost possible. Not only was there prices cheaper but their service was quick nd spot on. Rails were shipped same day nd at my house on the second day. I will recommend them to anyone and will do business again when the time comes.
Dale
8/26/2013
I wasted my time searching other websites before purchasing from you. Again you carry the product, and your prices are comparable to everyone else. What sets you apart is your website is easy to use, and your shipping specials are the icing on the cake. Bought products off you in the past, some more today, and I can say with certainty I will be back. Thanks.
Daniel
8/26/2013
This was just a small order, I was still treated as if it was a large purchase. Pleasure doing business with you folks (Laura ext. 390).
Dennis
8/26/2013
Glad I found your site! I needed some specific parts for my enclosed trailer that other suppliers required 4-5 weeks for delivery. Found them on eTrailer.com, at 20 less cost...and they shipped within a couple of hours after my order was placed ! Preparing another order now. Thanks for the great response.
Dewayne
8/26/2013
Wow great service. Shipping was FAST!!!!!!
Jimmy
8/26/2013
Excellent service and good pricing.
John
8/26/2013
I have been ordering from etrailer.com for over ten years and have always received very prompt and courteous service. Additionally, the products have been of high quality and competitively priced. Thank you and keep up the good work!
John
8/26/2013
We ordered a Thule Vertex 4 bike carrier from etrailer.com. The online ordering and shipping were so efficient and fast. We were so impressed we ordered the same carrier only a 2 bike for a gift 10 days later. I received a phone call from Etrailer.com to confirm I was ordering another one, making sure it wasnt an error. I received an email later that night from the customer service dept. thanking me for ordering again so soon. He shipped my order the same day as a thank you. We are so impressed with their lost art in todays retail world......customer service! Love this place!!!!!
Julie
8/26/2013
I would like to take an opportunity to praise the support we received from Debbie after purchasing a 2 bike car rack. We had questions concerning a problem with the installation on my Toyota Avalon as well as a part missing on the rack itself. Debbie was very knowledgeable and helpful. She went over and beyond our expectations and made our experience quite pleasant. She is truly an asset to your company as she made us feel that we were the only customers that she had to deal with at the time.
Kathryn
8/26/2013
I ordered a raised 1 1/4 to 2 hitch adaptor, which I had trouble finding almost anywhere else. At $39.99, I think it was priced appropriately. It was around $13 shipping, which was kind of disappointing, but it was a heavy item, so I understand how that can be the case, and since this was the only place to find this niche item, I decided it was worth the price. I was contacted immediately upon my order by customer service, and they shipped it sooner than expected - the same day, when it originally estimated 2 days to ship. I was contacted again by email when the item actually shipped, and again shortly after proof of delivery. I could not believe the level of effort and commitment by the etrailer folks to ensure the order was delivered as soon as possible. The item itself arrived well-packaged and safe. Its a very sturdy adapter, and it fits perfectly between my Honda CR-V and my hitch hauler basket. I could not be happier with the ordering experience, which is why I took the time to write a rare review online. Thanks to the folks at etrailer. If there was a star ranking, I would give 5 stars for my satisfaction.
Nathan
8/26/2013
Very quick, I placed an order on tuesday for normal shipping and Nancy expedited the order for 2-3 day delivery, had it that friday so I could use the weekend to install lights on trailer. Thanks again and you have my recommendation.
Stephen
8/26/2013
your web site is very informative. very cut and dry. good job!
Todd
8/26/2013
I ordered the parts from etrailer.com because their prices beat all the local auto parts stores in my area. They had a greater ion to choose from which was also very nice. After placing my order Im very impressed at how they give me constant communication about the progress of my order. I didnt have guess and wonder if they got it or when it was being shipped out. They continuously let me know when they got it, when it was being processed and when it was shipped. A very pleasant experience! Thanks etrailer.
Jeremy
8/25/2013
Fast shipping. Got it the third day. Works great. One half inch bolt was lost in shipping but no big deal. Thanks etrailer.com
Jimmy
8/25/2013
Loved it, very easy to pull up parts and check out, Ill be using it again
John
8/25/2013
It was a mixed bag. All I ordered was a simple toolbox key and it took a month to get it. I know that wasnt the fault of etrailer so I would still give them five stars. The communication and the updates provided by etrailer were second to none. I appreciate them for that. I would recommend them.
Kevin
8/25/2013
You guys are on FIRE with customer service great attitude and the extended mirrors fit like a glove and look great.The item was on my door step in 2 days with basic shipping.
Mike
8/25/2013
Jacob D., George J. and Judy M. were all of incredible assistance during my purchase. This is some of the best customer service I have ever encountered. Most companys customer service representatives serve the company. Your customer service clearly strives to serve the customers. This is incredibly important and does not go overlooked by the customers. During my purchase, I wanted to first make sure the lowest price pledge would be honored. Recently, at another online retailer, I contacted them after purchasing my order and they did not honor their lowest price pledge even as written on their site. Naturally I was weary of doing another transaction with a lowest price pledge component. Judy M. responded that they would be happy to honor it. Still being a bit weary that it would not be honored in the end, I placed the order. Judy M. responded to me about an hour after purchase on the weekendgreat! and assured me that I would be refunded. I am extremely glad that your company honors their statements and provides the services that it promises. George J. contacted me via email to tell me that my order was available and would be shipped promptly. Later, Jacob D. contacted me to say that my shipping had been upgraded at no additional cost. This is incredible to me! In a day when most companies are looking at measures that help the companies save money at the cost of the customer, it is nice to know that there are still companies like etrailer.com that are still providing great customer service and great products. You have earned a new loyal customer. I WILL purchase any further accessories I need from etrailer.com and I will recommend you well to my friends. Thank you to Judy M., George J., and Jacob D. for their great customer service. Thank you to etrailer.com for supporting great customer service and products. Great job!i
Morgan
8/25/2013
Excellent experience. Wanted a bike carrier for a new car, asked specifically about my vehicle, and got a prompt reply with exact answer to my question. Decided to order the carrier, and was shipped within hours on a Sunday early a.m.. Couldnt ask for better service. Period.
Peggy
8/25/2013
Perfect fit, excellent product
Andrei
8/24/2013
Great price, great customer service, fast delivery. Will buy from again, very happy.
Brent
8/24/2013
Very good service.
Charles K
8/24/2013
This is second time I have bought from your company , and probably wont be last ! Everything you people do for the customer is great service ! Be shopping with you more in future ! Thanks for everything !
Danny
8/24/2013
The quick delivery was great. Only problem was two washers were to thick. Had to replace them with standard flat washers.
David
8/24/2013
Price was great. etrailer shipped quick. Items were just shipped, so cannot comment on the merchandise ordered yet. So far VERY satisfied with etrailer!
Dennis
8/24/2013
I was in the market for a trailer brake controller. After shopping at local trailer stores and a few of the local retailers ie Camping World, Northern Tools, ORiley Auto Parts, I decided to search the web. Pricing on your site was very competitive...and with the free shipping for a $150.00 purchase, how could I go wrong?!? I ordered on Tuesday 8/20/13 at 7:22 PM and within 3 hrs, Id gotten a acknowledgement of the order, confirmation of on-hand qtys., and a shipping confirmation....my free shipping was even upgraded from 5-7 business days to 3-5 at no cost to me !!!! It arrived last night 8/23/13 at 6:30pm....so here I am at 11:30AM on Saturday moring with the brake controller installed in the vehicle ready to go!!! Huge call-outs to both George J. and Scott B. who both contacted me via e-mail with status updates. A pure joy to do business with a company who wants your purchase to be correct and in your hands !!! thanks to all,
Eric
8/24/2013
The etrailer website had a wide selection of products that I was searching for and was very easy to use. The order processing and delivery was just as timely as the BIG BOYS or GIRL. The delivery tracking was the best and easiest to use that I have seen. Very pleased with my purchase and will use etrailer again.
Fredrick
8/24/2013
I wish I had made etrailer my first stop they had the parts I needed for my 1999 Ford F250. Customer Service was very helpful I would say they were great. I was a walk in customer and the front desk personnel were helpful in answering my questions and my order was ready for pick up as my email stated. My experience with etrailer as you may guess was great.
Harold
8/24/2013
I have been very pleased with etrailer.com there prices are very reasonable there products are excellent, delivery is fast and there tech support has been great.I refer them to all my friends and family.
James
8/24/2013
Seriously! You shipped my order in less than an hour after I ordered it. Thats outstanding!
James
8/24/2013
great price, excellent assistance, several shipping options. will definetly use etrailer.com again.
Jeff
8/24/2013
product shipped fast, and the wiring adapter works great. Thanks Etrailer
Mark
8/24/2013
Excellent service and quick shipping
Thomas
8/24/2013
Ive purchased two trailer hitches, a bike rack and accessories and have always been very pleased with the service and the products . Great staff that will answer any and all questions about their products. Best of all are their prices. Ill be back for more.
William
8/24/2013
part was shipped fast an got it in 2 days great job.
Andy
8/23/2013
It took 5 days to get the part and about 10-15 min to install. So easy a caveman could have installed it.
Beth
8/23/2013
I can always depend on your firm to have what I need. The web site is very easy to navigate and the customer service is great! Keep up the good work. Thanks
Bob
8/23/2013
Jez, do you guys live next door to me? Ordered yesterday, got it today. THANKS for the super quick service.
Bruce
8/23/2013
Order placed at 8:00 A.M. and shipped at 3:00 P.M. on the same day!! Not only that, but shipping was free and upgraded from standard to express!! I dont know how you can improve on superior and excellent service!! Anyone and everyone should buy from etrailer.com, there is no other better supplier with the kind of service you guys provide. Thanks again!
Chuck
8/23/2013
These people are more than amazing! I cant think of a better place to buy parts for a trailer, and to have to put up with such service... I am more than flabbergasted!
David
8/23/2013
Very easy site to navigate with excellent service and quick shipping and excellent prices
Donald
8/23/2013
Fairly Simple: Saw product on your web-site, ordered product, shipped promptly, arrived on time, was installed and works as promised. End of story…
Eric
8/23/2013
Great service and superb product..thanks..M
Francis
8/23/2013
another excellent online shopping experience. I placed an order Friday evening expecting to not receive anything but an automatic email until Monday. Instead, very quickly received an email that item had been shipped. It arrived today as always just what I ordered. You are all that an online retailer should be.
Gary
8/23/2013
Thank you for the great service you provide. It is nice to deal with a company that can have the parts you need on your doorstep in 3 days from ordering.
Jack
8/23/2013
Incredible product service. Communication was excellent. The staff was friendly, and very professional. When I called about a delay in one of the products, the person I spoke with went out of her way to ensure I was getting what I needed and I felt like she was looking out for my best interest. This was my first order with etrailer.com but will now become a reference point for me for others of what great service looks like.
Jeff
8/23/2013
Needed some help finding accessories on website. Customer service representative was very helpful. Overall experience was very good.
John
8/23/2013
What a great site! I needed a weight distributing hitch for my new trailer and the dealer wanted $600. I new I could do better and I did $257 from etrailer.com. and to sweeten the deal a bit more, free shipping on a heavy item like that. I saved $90 on shipping alone. I saved so much I decided to order some snap on towing mirrors for my truck. They sent me an email almost immediately that my items were being shipped. It doesnt get much better than that! I will be recommending this site to everyone.
Mark
8/23/2013
Fast, easy, shipped the same day, the ad is clear and concise. Came here because of a friend who also had a great experience. Thanks a lot. My hitch will be on before my carrier arrives..cant wait!
Pamela
8/23/2013
Great experience. Know legible and friendly. I look forward to receiving my package. Thank you Deborah..
Ron
8/23/2013
My experiences with etrailer.com have been exceptional. From the ordering process to final delivery, it has been a pleasurable, seamless and efficient process. Delivery has been extremely fast and tracking of products has been flawless. I have had no other company that I have purchased from online provide the level of communication and service that etrailer.com has provided. Without hesitation I would recommend them to anyone.
Ronald
8/23/2013
Professional parts/costumer service...everything I needed to make this job a piece of cake! Thank you Etrailer.
Ryan
8/23/2013
I like shoping here, because you can talk to someone without leaving a message on the machine. They are very helpful and the selection is the best out there.
Terry
8/23/2013
The shipping was reasonably fast, but not as quick in my case as many of the other reviews stated. Also, the product was good and will certainly meet my needs, but was not perfect. Overall I would give it a 4 out of 5.
Thomas
8/23/2013
Very pleased
Thomas
8/23/2013
Purchased a Hopkins Endurance 5th wheel/Gooseneck 7 pole 90 degree wiring harness w/ plug 41157 and a pair of K-Source Custom Towing Mirrors KS80800 for my Chevy 2500HD. Ordered on a Friday, arrived the following Tuesday. Both fit and worked perfectly. Thank you etrailer.com. Great job!
Tim
8/23/2013
Wow, fast fast fast, I placed my order on a Sunday night. I got my rack on Wednesday afternoon!
Amphers
8/22/2013
So far, it look good. The order was shipped the same day as ordered. The actual photos and instructions of the vehicle to be installed on was your was a good selling point, and of course the cost. Waiting for the arival.
Austin
8/22/2013
The service was excellent. Follow up was timely and superb. I was surprised by the apparent attention being paid to the customers. This is a refreshing change. Color me satisfied.
Dan
8/22/2013
I found what I needed pretty quickly and the purchase was easy. delivery was faster than I expected several days instead of a week or so.i
David
8/22/2013
Parts were available for shipping. Processing and shipping was fast. Very reasonably priced.
Derrick
8/22/2013
Very quick shipping and outstanding prices! Thanks for having the part I needed.
Eric
8/22/2013
Your video of how to install the trailer hitch wiring was very helpful, and the correct part arrived in about 4or 5 days and worked perfectly. Thank-you. Its been a pleasure to work with your website and product.
Gregory
8/22/2013
Great sales person best prices
John
8/22/2013
First time customer. Ordered, received immediate confirmation email, less than 90 minutes later received email confirming my order shipped. Awesome.
Jude
8/22/2013
I was so happy to be able to get the part I needed for the trailer, Dana was so helpful and very friendly. I will tell anyone about this so easy, but I think you make it easy. thank you very much
Karen
8/22/2013
Easy to find what I need all the time. Good customer service.
Leonard
8/22/2013
etrailer sales staff were pleasant and easy to deal with. The Swagman XC - 2 Bike Rack Platform Style was easy to assemble ~30 minutes and the bikes fit without touching each other. It arrived 4 business days after ordering - standard shipping was upgraded free. And the price was the lowest I could find online. I would buy from etrailer again.
Louis
8/22/2013
We recently placed two orders in less than an week apart. Both were shipped very fast, and website was easy to navigate. Great service! We will use in the futrure.
Marcia
8/22/2013
Fast service product just as stated
Ray
8/22/2013
I talked with Katie and she was very helpful in getting my order placed. I think this is a very professional organization to order from. Thank you very much Katie!!
Robert
8/22/2013
Etrailer was very helpful! I had ordered the wrong hitch, and they were able to immediately fix the problem before it shipped and get a new order out that same day. I would highly recommend etrailer to anyone!
Ryan
8/22/2013
I needed assistance from Customer Service for a return. I ordered the incorrect item, oh silly me! I was surprised how quickly my call was handled and how easy the process was. I immediately placed another order, this time I did my homework. You have a great site, great prices and its all so customer friendly. As I have come to expect and appreciate, your TEAM has my new order on the way already. Thanks to everyone and keep up the good work.
Walter
8/22/2013
I needed a handle for my boat trailer winch with only a few days before an out of town boating trip. The handle was not avalible locally. The folks at etrailer.com found the correct handle and shipped it out the same day. I received it in two days and made my trip. Great Job thanks etrailer.com !
Will
8/22/2013
WOW!!! I placed the order at 8:45 am and within an hour I had a tracking number. That is fast!!!
Ams Vans
8/21/2013
excellent customer service, I was kept informed and products always ship in A1 condition
Antonio
8/21/2013
Good product at great price and excellent customer service.
Barry
8/21/2013
I couldn’t find where to give a customer review. First your company did an AWESOME job processing my order and I had it overnight even though I did have overnight shipping. Second the product I purchased is EXACTLY what I wanted and works GREAT. I ordered RV Combination Interior Light with Fan and Cord and it is a great product. Thank you for your great customer service and offering a great product for a very fair price!
Brenda
8/21/2013
Very great service , if this order goes great I will continue using you for a provider thanks for job well done
Bret
8/21/2013
I was completely blown away with E-trailer availability of parts, pricing, customer support, and the super fast shipping. I just completely restored my old jon boat trailer and E-trailer made it a breeze not to mention easy on the wallet! Dana was super helpful and very curtious. Save yourself time and money and forget shopping anywhere else for all your trailering needs.
Damon
8/21/2013
My experience with etrailer website & representatives was a breath of fresh air. Website was very impressive, they show you pictures of product & pictures after installation. This is one of the main reasons I picked there company for my purchases. After I ordered on line a representative Laura contacted me about my order to verify my purchase, she was very helpful and suggested a product that was in stock and made by the same manufacture. That way I would get my purchases faster, & I thanked her for that. Great Company!!!!
Daniel
8/21/2013
What can I say, this is hands down the best trailer specialty store anywhere. eTrailer is also without question, one of the finest companies I have ever done business with. This is my second order for a trailer rebuild from eTrailer and both have been 5 star experiences. I get immediate order details and tracking. Additionally, eTrailer provides the best product descriptions on any site I have visited and the best prices by far. Thank you and recommend eTrailer without hesitation or reservation!
Daniel B
8/21/2013
etrailer has the best prices and the fastest shipping on the planet no other place compares.
Dave
8/21/2013
Best online shopping experience ever! Website was super easy to navigate, filled my need perfectly at a great low price, checkout & payment was simple, and shipping was free! Cant beat that with a stick!!! And then I was given a better faster shipping option to boot! I received exactly what I ordered within 5 days. You guys are the greatest!!! You cannot improve on perfection! Keep up the good work.
Freeman
8/21/2013
I purchased my tow hitch and wire harness from etrailer. The Video on the website made it so simple. The price was unbeatable. So there was no other consideration when it came to choosing where to buy my truck rack. I just purchased the G2 Tracrac and cant wait to put it on! UPDATE: I love my new Rack. It came right on time in perfect condition. It was very simple to put on the truck with the well written instructions.
Gino
8/21/2013
I think etrailer is great, lots of emails regarding questions, and they always let you know what is going on with your shipment.
Glen
8/21/2013
I cant think of anything etrailer.com could do better. Superior customer service, great prices and really fast shipping!! Thank you.
Heidi
8/21/2013
Etrailer was happy to help us with shipment issues when we needed a cargo carrier pronto! This company seems to deal with people personally. Their willingness to accomodate our needs was very appreciated.
James
8/21/2013
Man! What great customer service and extra fast shipping. I have bought several items from Etrailer and have been very impressed. Great job, I really appreciate how you do business.
Jerry
8/21/2013
Was impressed in the first place that they had what seemed to be an impossible part to find in Stock. They continued to amaze me after that with their speedy and friendly service with fantastic communication. This place is an amazing find... Thanks alot guys.
John
8/21/2013
On line ordering was quick and easy. Great pictures of the product. Quick response by etrailer. Shipped immediately. So far doing business with this company has been great.
Joseph
8/21/2013
customer service before, during, after sell of product is outstanding! I am honestly shocked. Item delivered way sooner than expected so that is even better service. Keep up the good work =)
Kerry
8/21/2013
Thank you for the prompt service. I received the trailer hitch for my 2002 Jetta this morning in perfect condition. We now have to install it but your videos are very good and there should be no problems. Of course we need to purchase our trailer too!
Paul
8/21/2013
Good selection of products. Quality appears to be good. Service is A+. Definatley where I will be going in the future for trailer parts. Nice to be able to get it all in one place.
Shane
8/21/2013
Super service - and friendly communication. Originally ordered a different bike rack from another site but it was so difficult to install we sent it back. Then we found your site and it was just what we needed. Cant wait to get our products and get them installed. Quick shipping - will buy from again.
Susan
8/21/2013
When ordering things online you can normally expect an automated message to say something like, thanks for shopping with us or youre order is being processed and should be shipped soon, maybe even topped off with, please do not respond to this email. But at etrailer.com you get real people that provide great customer service and their email/phone number to reach them if you have any questions. By far the BEST experience Ive had online!!
Tyler
8/21/2013
Easy and informative. I was not sure on correct sizing for my order but your website answered all my questions.
Allan
8/20/2013
Staff are very good at what they do...they know their products and how they work. Price was cheaper then anything I could find elsewhere I ordered my hitch early today and it has been shipped and on it way…..Great service….
Bill
8/20/2013
My purchase was a small part, but everything with this purchase went very well. Product was price competitively, shipped and received in a very timely manner. Overall experience with etrailer was excellent.
Brad
8/20/2013
EXCELLENT service and, they were they only company that gave spot on specifications of the item I purchased. Ill definitely use this company again, and have save it as a favorite. Thank you for such fantastic service!
Chris
8/20/2013
great service and fast ship time.
Chuck
8/20/2013
Great place for truck parts
Donald
8/20/2013
Found what I needed on line but needed one other part. Called and got it shipped. Bridget knew just what I was talking about. Quick,Simple and no hassell. Highly recommended.
James
8/20/2013
Had the products I was looking for, made ordering easy, and shipped super fast.
James
8/20/2013
This was actually the best online shopping experience I have ever had. It was easy to find exactly what I was looking for, quick and intuitive to order it and they exceeded my expectations by delivering it very quickly! In fact, they saved my vacation because my bike rack was delivered before my vacation when I needed to use it. I didnt order it until a few days before I needed it, but it got there on time - even with free shipping! I couldnt be more pleased with this site and my shopping experience. The bike rack is high quality and just what I was looking for.
Jill
8/20/2013
From a past hitch order a few years ago, which I was most impressed with, this one should be no different.
John
8/20/2013
OK, Im impressed. Read the reviews of fast delivery but living in Canada I usually take that with a grain of salt. 3 working days and I had it. I was hoping it just might be here before the weekend!! Just wish that there was free shipping to Canada as well. I will have no problem ordering in the future. Oh yes, and the price was great.
Ken
8/20/2013
I just bought the new towing mirror LVT-3100C for my Dodge Ram 2010 and im extremely satisfy about everythnig. Im from Val-dOr Quebec, Canada and the delivery was not expensive and i have received my stock in one week. The service from the staff email feedback was really great and the possibility to track the package is a big must. Also at the beginning, Longview inc. give me good feedback on the product and they warn me immediatly as soon as the mirrors were available at your store. I like this type of frendship between supplier and distributor. You can be sure that i keep your internet site in my favorites for future purchases.
Luc
8/20/2013
Discovered a broken trailer spring about 2:30 this afternoon. Placed an order with etrailer.com a little before 4pm. The order shipped by 6pm. I dont know how anyone could do a better job than that.
Mark
8/20/2013
Very professional, old school business attitude. Excellent company with which to do business. Emails keep you well informed about your order progress.
Mike
8/20/2013
I like shopping online from etrailer because it is trusted and secured website, and have different products that we can find it in etrailer.com while it is difficult to find it in another stores or online from another websites. Wish etrailer stuff more and more progress for the future to serve the customers.
Mohammed
8/20/2013
WOW......just got an e mail that pleased me no end,,they were for some reason able to ship the item by a carrier that will allow it to get here earlier than anticipated at the same shipping rate,,,now thats going above and beyond the call,,,,,,thank you guys !!! I know where all my trailer needs in the future will go !!!!!
Neil
8/20/2013
Wow. I received an email from a PERSON confirming my order and thanking me for my business. Then shortly thereafter the same day I received another email informing me that they had upgraded my shipping for free, and that my order had already shipped. Hard to beat that service. The etrailer price was better than some of the other online retailers - and they had helpful instructional videos. I could not be much happier.
Peter
8/20/2013
Fast Delivery. Great Communication on e-mails. Will Definitely do business again. Thanks
Scott
8/20/2013
Customer service is great and there response to immediately shipping is second to none. Excellent communication to the customer. Wouldnt go anywhere else. Thanks.
Adam
8/19/2013
I bought this as a gift for my husbands birthday and he loves it. Hitching up the trailer is a piece of cake for him now!
Anita
8/19/2013
Service is amazing! Placed order Saturday afternoon late and got message later the same day that our item a hauler for a mobility chair was actually shipped! AND that our free shipping was upgraded. How cool is that! Service gets an A++++
Carol
8/19/2013
GREAT PEOPLE TO DO BUSINESS WITH…
Charles
8/19/2013
You guys are the best. Shipping was within a couple of hours. Great job
Chester
8/19/2013
Good selection-Good price-Super Service
Dale
8/19/2013
very helpful
Dale
8/19/2013
Overall a very good shopping experience! Good prices, qualtiy products, and great customer service…
Donna
8/19/2013
Great product !. Although part of my order was not in stock, Sabrina provided me with alternatives. I was kept fully informed of the shipping status, and the shipment arrived within two days of speaking with Sabrina. Great job !.
James
8/19/2013
Wow! I placed an order but it was the wrong part and asked if I could switch for the right part and it is already shipped!! In less than 8 hours time! I would recommend etrailer any day!
Jenny
8/19/2013
Had a little delay because it was not in stock. They let me know and shipped it in a couple of day. Got what I ordered with no problems. Easy to deal with.
John
8/19/2013
Ordered over the phone, PAT was super!! Thanks Pat
Jud
8/19/2013
e trailer is second to none , huge selection, great prices, very fast shipping , one stop shopping , what more can you ask for. I have made several purchases from e trailer and had the same result every time , excellent service.
Kelly
8/19/2013
Great service just like on past orders. Your site is very helpful as well.
Larry
8/19/2013
Great service, good prices
Larry
8/19/2013
Very good to buy from. Etrailer is always checking to see if everything is ok. Recommend highly!
Paul
8/19/2013
If it was very nice to talk to the lady.thanks
Ray
8/19/2013
etrailer was a very good online store for me it had everything I needed to complete my trailer project I would order from them anytime
Robert
8/19/2013
Great prices, customer service, and fast shipping. Cant go wrong with etrailer!
Tracy
8/19/2013
You did good, especially since original shipment was damaged and returned to you.
Walter
8/19/2013
When I need something for my trailer I always go to E-trailer first as I know that they have what I am looking for and that the prices are hard to bet. The orders always arrive when they say they will. I have told a lot of people to check e-trailer first for what they need and compare prices.
William
8/19/2013
Super fast shipping!!! Good prices!
Adam
8/18/2013
I am pleased with your fast response,thank you
Charles
8/18/2013
Got the new part! : The instructions could use some clarifying lol ended up cutting grommets that didnt need it for my year, only to find out on the video online. Wish that return mail was free for returns especially when they are given an authorization RGA ended up spending what I paid for the wrong part just in shipping. Over all though Tommy C with etrailer.com was an great help, friendly and I am happy with my product thus far, heres to hoping it works when a trailer is attached!!! :D
Daniel
8/18/2013
e-Trailer is outstanding. Ive ordered 2 hitches and a cargo trailer. They provide all the parts and recommendations to really simplify what would be a complicated process for someone like me who hasnt done this before. Also, the service is impecable too! Highly recommend them.
Enrique
8/18/2013
Great service. Right part and received it pretty darn quick.
Everett
8/18/2013
Your customer service rep was great
Hank
8/18/2013
Awesome service!! Fast delivery and good prices.
James
8/18/2013
Ive ordered from Etrailer many times, but Im always amazed at the rapidity of the order shipments. Ordered today after noon and it had already shipped by 8 PM. Thats quick and you get e-mailed at every stage of the process. I may very well receive the shipment at the same time the shipper gets their system updated.
James
8/18/2013
I have not yet received my ordered parts, however I am very satisfied with my shopping experience. I will be picking up my first camper ever and did not know a thing concerning brake controllers. Lexus installed a factory tow kit in 2012, but I was not hauling a camper with brakes. Wayne, who first answered my call, gave me a complete lesson, helped me identify the correct receiver under the dash with the help of my local mechanic and I was thrilled to know we had the plug! Now the parts are on their way and I know that Wayne will be available if there are any questions on the installation or use. He was extremely knowledgable and gave great advice to a first time camper owner. I give him the highest recommendation as a sales person. Thank you and Im sure we will do business again in the future!
Jill
8/18/2013
I ordered my two products and within an hour got a message that they were shipped. Now that is what I call fast service.
Larry
8/18/2013
Packed very well, great prices, received quicker than I expected. If I need anything trailer related, I will be dealing with etrailer. I would also HIGHLY recommend to anyone needing trailer parts.
Mike
8/18/2013
So far, so good. Found parts I was looking for and ordered. Received a response about shipping etc., immediately.
Richard
8/18/2013
Fast delivery, tires worked good for one 500 mile round trip so far.
Todd
8/18/2013
Excellent!!! Had the parts I ordered within days. Absolutely positively happy with every part of my experience . Parts were 100 correct, fit perfect, could not be happier. Way to to etrailer.com, you will be my trailer/ parts first choice for now on, thank you.
Alan
8/17/2013
It was very easy to find what I was looking for and I do believe it will help me with my hitch. Thank you for having such an awesome website. I will use your site again when Im looking for something for my SUV.
Cleveland
8/17/2013
Very painless ordering IMO and competitive pricing as well. I like hearing from a person with an immediate order update, thats unusual in our Internet driven society and shows a sincere concern for the customer.
Daryl
8/17/2013
Excellent. And there was someone available on Saturday afternoon answer my question about installing a lock.
David
8/17/2013
I thought I would share a story about my experience with etrailer.com. Not only are the product offerings great, with great videos and reviews, but the customer service and shipping is first rate. I wouldnt shop anywhere else for the products they offer. I have ordered from them on a number of occassions. Each time, I have had great service. My story: I work about 70-80 hours a week. I also travel extensively and I dont get to spend much time with my family. On this particular weekend the family was going camping and wanted to bring their bikes. I was leaving for out of town on Wednesday morning and they were leaving Friday. On Thursday of the prior week, I ordered a set of roof mounted bike carriers for my wifes Q5. Ken from etrailer.com sends me an email stating that my product has shipped that very day - Thanks Ken. Its going to be close, but from prior experience, I know these will arrive in time for me to install them on the wifes car before I leave. Not only will I look like a hero to my two kids, but the wife will be happy as well. Thanks etrailer!
Edgar
8/17/2013
Fast process. etrailer.com seems to be very on top of things. I just placed my order, and I already have 2 e-mails with updates. I know where I will buy anything trailer related from now on. They seem like a well run company to me.
Gerald
8/17/2013
AWSOME Carla was helpful knowlegable and tolerated my tendency to talk maybe i will get the snow socks
Hollis
8/17/2013
Thanks for the email. My sales rep (Alicia G) was very helpful, and kept me informed via emails as the hitch was on backorder from Draw-Tite. I received the hitch this week, and installed it on my car today. The instructional video on the etrailer.com website made the difference between an easy installation and a difficult one. This installation went smooth. This is the second hitch that I have purchased from etrailer.com and it certainly will not be my last. I look forward to purchasing more items from your company in the future. etrailer.com is great. Thanks again.
Jeremy
8/17/2013
satisfied
John
8/17/2013
So far I am so impressed! I received not one but two emails from two different people at etrailer.com. The first email was to let me know the items I ordered were in stock and the second email was to let me know that my order had been shipped. Less than an hour apart! Thats quick! This has been the easiest online purchase ever. I was expecting at least a week or so waiting, now I will be looking for delivery in less than 5 days. I bet it would have been even faster if I had ordered earlier and not just before the week end.
Joseph
8/17/2013
I have ordered several things from e-trailer over the last four years and have been pleased with the service and merchandise. They have always kept me informed when my order has shipped and how to track it and it always shows up at my door as expected. Thank You e-trailer
Otis
8/17/2013
I ordered 2 trailer tires & wheels on 8/14/13 and on 8/16/13 they were delivered. Talk about fast service . I was very pleased. The order was as described. Even with shipping the price was cheaper than what I could find locally. Very much impressed.
Robert
8/17/2013
Roller for my boat trailer looks good.Not on yet. It came on time & Doug did a good job.
Ronald
8/17/2013
I received the tie downs yesterday & installed them. They work great & can be operated with one hand. I am using them to hold my power chair down as you can see in the following pictures. I had nothing but a great experience with all the staff from beginning to end
Warren
8/17/2013
I FOUND EVERYTHING I NEEDED TO REPAIR A TAILLIGHT ON MY TRAILER. PRICES WAS RIGHT AND EVERYTHING WAS EXPLAINED WELL ON EACH ITEM.
Charles
8/16/2013
My order was filled promptly and everything was in order. Thank you for helping me to get everything that I needed.
Charles
8/16/2013
I placed my first order today after the amazing customer service department answered a ton of questions for me about the right bike rack for my Veloster. Not only did the price fit in my budget but they were able to ship my order earlier than expected. Great communication via email regarding the status of my order which is very important to me! Nice job, you have a customer for life.
Corey
8/16/2013
I order a cover for my spare tire on my trailer it was very easy to order and it came in and I am very pleased with it.
David
8/16/2013
This is my first time using etrailer, and it has been a great experience. Waiting on items to come in and will review them when I get them also.
David
8/16/2013
Very fast delivery, exactly as described, fit perfectly.
Douglas
8/16/2013
100 Satisfied with this company. Shipment was super fast. Thanks etreailer great job!!!
Glen
8/16/2013
Incredibly fast order fufillment and shipping. Great communication.
Greg
8/16/2013
Wow, you guys are awesome! I placed my order with barely enough time for it to arrive before a trip I had planned. I crossed my fingers and hoped it would get here in time. Since it was the hitch ball and ball mount, not having them would sort of put a crimp in starting our trip! I placed the order late in the evening, by early the next day I received an email informing me that my order had shipped! Not only that, but the shipping had been upgraded for free to the next faster level! Needless to say, everything arrived well before my trip and it was all as ordered. I even received a follow up email the day the package was delivered, so I knew it would be waiting for me when I got home from work. I will happily order from etrailer again and recommend them to anyone who needs trailer related stuff. Big thanks to the staff at etrailer, you guys rock!
Greg
8/16/2013
Ordered on Sunday PM and It was shipped that night. Got it fast and it was just what I ordered, Very happy with Etrailer.
Howard
8/16/2013
Hidden Hitch cover was shipped the same day and received within 3 days. Fit was perfect on my 2 inch trailer hitch. Etrailer.com made it so easy to order this product and the price was right for this product..
Jim
8/16/2013
Will buy from again a great Co. to do business with thanks for the fast shipping and great prices
Keith
8/16/2013
EASY TO USE WEB SITE. SUPER FAST SHIPPING. GREAT FOLLOW UP ON ORDER STATUS AND TRACKING NUMBERS. CUSTOMER REVIEWS INDICATED A GREAT PRODUCT. WILL BE USING WITHIN A DAY OR TWO OF ARRIVAL AND LET YOU KNOW MY THOUGHTS. AM A FIRST TIME USER, BUT SO FAR YOU GET A 5 OUT OF 5.
Ken
8/16/2013
Etrailer is a top notch place to do business. Fast, friendly and courteous. They went above and beyond to make my shopping experience great, a refreshing change from what I have experienced at other sites. I would definitely recommend them and I plan on using Etrailer for all my trailer related purchases. Thanks.
Kenneth
8/16/2013
I want to thank you for FREE and very fast shipping... Also for sending me emails updating everything that was going on with my order... I will be happy to order anything else I may need or want for my Rav4…
Kenneth
8/16/2013
This was so easy! I now have two lovely new tail-light covers for my 1974 Boler trailer. Thanks e-trailer. I cant believe how fast they arrived as well.
Kim
8/16/2013
UNBELIEVABLE...Product, Pricing, Processing & Shipment in less than 8 hours + communication for them at each step.
Mark
8/16/2013
Very good service and tracking info is available almost immediately.
Mark
8/16/2013
Easy transaction,pleasure to do business with,website was great,and fast shipping.
Merle
8/16/2013
Very prompt delivery, and product arrive in great shape
Michael
8/16/2013
Along with my beautiful 19 month old daughter helper, the ease of installation went perfect! Took about 30 mins for us as My helper wanted to see every step! Basic tools, Phillips screwdriver, pliers, Drill & bits & a light/line tester was all that was needed to install. Everything else was with the trailer light kit. Thanks etrailer.com for a great product at a super price!
Ray
8/16/2013
Really good follow up on a question before I ordered the double steps. I placed the order about 6 hours ago and have recieved e-mail that they have shipped already. Great service!
Ray
8/16/2013
OUTSTANDING SERVICE!! ORDER HITCH AND BIKE RACK WED NITE AND WAS ON MY DOOR STEP FRIDAY WHEN I GOT HOME FROM WORK. PRODUCTS ARE WHAT THEY SAY!! GREAT SHOPPING.
Roger
8/16/2013
A1 you had the right part to fix my switch it now works fine for about $15 total. everyone else wanted to sell me a complete switch and wiring at about $60 telling me that I could not get component parts. thank you for your honesty and great service
Roy A
8/16/2013
Very happy with my new hitch for the jetta. Installed with no problems. Video and tips very helpful. Bike carrier great value also. Good job!
Bill
8/15/2013
Fast response and shipping, great price, super communication. Whats not to like?
Carmie
8/15/2013
I ordered my under bed hitch at the lowest price. Selected the free shipping 5 to 7 days and I got an email telling me they moved my shipment up to 3 to 5 days at no additional cost as soon as I heard that I bragged to all my co workers and they said they will only order trailer parts from etrailer. It makes a good country boy feel good to know theres still good people out there trying there best to help out a complete stranger. Thanks etrailer you will have all my business thank you..!!!!
David
8/15/2013
I recently placed my first order from etrailer.com and I am beyond satisfied with my purchases and the service of your staff. I received multiple emails from different staff members with updates on my order, and Scott B. was even kind enough to upgrade my shipping for free. Everything arrived quicker than expected and was packaged well. It is nice to see a company put such an emphasis on customer care. Your great service has earned a customer for life. I will definitely recommend etrailer.com to my friends.
David
8/15/2013
Receives package a day earlier than I expected. Everything was is good order. Excellent shipping time. A well made item
Dennis
8/15/2013
You guys are great! Always have what I need at the right price and super fast delivery. Love how easy it is to find stuff for my jeep on your website too.
Douglas
8/15/2013
Awesome Feedback. Quick shipping. Great Communication. Not much more you can ask for from a company.
Garrett
8/15/2013
great product,easy to deal with,great communication and fast shipping.will definatly buy again
Gary
8/15/2013
Easy to use web site, good prices, great video instructions, faster then anticipated shipping.
George
8/15/2013
Looks like they had what I needed for my 2013 Tacoma 4X4 which came without a trailer wiring connector. Price is good at under $50. Dealer quoted $200 for part plus $200 installation. The OEM part does, however, run from the fuse box to the rear of the truck whereas the eTrailer part connects to the taillights. Presumably OEM part would be better but not $350 better. The part shipped within a few hours of my placing the order. So far I am very pleased!
Ivan
8/15/2013
Got the trailer wheel the next day bu UPS, everything was as ordered, the website was easy to follow to assure you ordered the correct bolt pattern. Kept informed by e-mail when it was shipped and how to track the shipment. Would recommend highly and they were competitively priced.
James
8/15/2013
Very user friendly website... informative and easy to find the right product to fit my needs. Im extremely impressed with the fast UPS ground shipping that I dont have to pay extra for. This will now be my first stop for my online trailer shopping needs.
Jeremy
8/15/2013
Quick and easy to order. Shipped within hours of ordering.
Karl
8/15/2013
Once again Rebecca was great had all the answers for me I appreciate her very much.
Ken
8/15/2013
received my recent bike rack purchase and would recommend and use this business service again. thank you
Louis
8/15/2013
I am a first time customer, found you doing an internet search. Customer Service rep, Ricky was very helpful, knowledgeable, and items arrived when promised. Your tracking link for shipment is very nice. Website is very good with pictures, specs, videos etc. I intend to use you in the future. Thank you!
Michael
8/15/2013
Livraison rapide, exactitude de la commande, bon suivi. Je recommande ce vendeur sans réserve. Merci
Michel
8/15/2013
I bought the TH910XT Thule Passage 2 Bike Carrier - Trunk Mount. I have a Volvo S60 and was concerned about the fit and stability on my vehicle. Just travelled 1300 miles carrying two bikes and the carrier performed excellent. The added sway bar feature worked great keeping both bikes stable. Great carrier and great price. I would recommend to anyone looking for a great carrier at a good price.
Randall
8/15/2013
Excellent selection, communications and service. I appreciate your help!
Randy
8/15/2013
Wow. I chose Etrailer because of their prices AND their incredibly informative website. I will keep returning because of their helpfulness. AND, I just got a personal email saying they were able to ship my purchase EARLY. That is some serious customer service!
Sally
8/15/2013
Best service and delivery i have ever experienced, everything arrived before i expected it and was easy to add the trailer wiring kit to my 2011 pilot. Would recommend your company to anyone. Thanks
William
8/15/2013
I got exactly what I ordered and was even upgraded to priority shipping at no extra cost. I have not been able to test out my product yet but the online experience was made very easy and hassle free.
Zach
8/15/2013
Amy was so helpful. The item that we ordered was backordered twice but she kept me informed and suggested similar products. I asked her to send me the original hitch cover when it comes in and she told me she would check weekly. Amy is a valuable employee and a great customer service rep.
Alan
8/14/2013
Great sight I will shop again. Very fast shipping a great company to do business with
Charles
8/14/2013
Amazing service. A couple of items in my order were unavailable or delayed, but the knowledgeable and helpful etrailer.com folks suggested alternatives which worked out fine. Superior customer service makes me a repeat buyer.
Cliff
8/14/2013
lots of good products, very good pricing, easy site to maneuver thru and helpful knowledgeable staff if you call.
Cris
8/14/2013
Service was excellent. shipping quick, and customer service was great.
Elton
8/14/2013
First time doing business with retailer . Good experience . Their customers rep Matt was a huge help . He was knowledgeable about their products and shipping . The items I ordered were well packed and a top quality product . Delivery was on time as promised . Good folks to do business with . Great prices also .
John
8/14/2013
My husband and I have ordered from etrailer.com a couple times and both times have been exceptional! We ordered a hitch first and it arrived 2 days later even though the shipping option was 3-5 days. The order we just placed for a hitch extender and leveling blocks has also been a great experience. The hitch extender wasnt in stock so they immediately emailed me to say that it was being shipped from a partner company. Great service and speedy delivery, we will definitely be shopping here for future items! Thanks!
Katie
8/14/2013
Very positive. They did not have my part in stock and let me know right away, then let me know that they could get to be shipped directly from the manufacturer. I appreciate the help.
Mark
8/14/2013
Customer service is incredible. Very good experiences with two separate purchases already.
Matthew
8/14/2013
Fast Shipping
Michael
8/14/2013
all in all a great experience, there were many of the items I wanted out of stock but that I can understand, the customer service was amazing, the shipping and tracking info was unbelievable, very quick, accurate and exactly what I ordered, good company
Peter
8/14/2013
Gail was very helpful. ince we are on vacationfrom CA. she made sure we would get the mdse. by Fri. Thanks
Peter
8/14/2013
followed the video as I installed the hitch . all went well ! gr8 easy DIY project
Richard G
8/14/2013
Great Product. Super communication and extremely fast shipping. Highly recommend and would do business again! Exceeded expectations.
Shawn
8/14/2013
Ordered my boat fenders , and they fit perfectly. Scott B at etrailor got my order out right away and sped up my delivery by two days, thanks for the great service. STU.
Stewart
8/14/2013
I am extremely pleased with etrailer. I ordered a trailer hitch for my wifes Honda CRV and a Thule bike rack. I am a very handy guy so I knew I could put this on her car. I watched the do it yourself video they posted online and was even more confident. I placed my order and got a response from George at etrailer within a few minutes. Then less than an hour later Jeff at etrailer emailed me saying he had processed my order and was gonna ship it that day with no extra charges. I ordered this on a Saturday and received it on Wednesday, installed it Wednesday night in less than an hour. I highly recommend etrailer and will order from them in future. Prompt service and great to work with. Thanks etrailer. Thanks George and Jeff A.
Thomas
8/14/2013
The company is fast to ship, a real painless experience. The Kenda 12 C class tires preformed perfectly and met all my expectations. I just finished a 11,000 motorcycle trip pulling a 800 lbs camper trailer. Even though these tires still look useable, Im expecting new tires from etrailer today preparing to ride out early next week. When on a motorcycle towing a trailer and have a trailer tire failure, it most likely will cost you your life. I do everything possible to minimize the risk.
William
8/14/2013
Rebecca @ etrailer was very courteous, friendly and efficient. She checked on the compatibility of an item as I waited because the specs listed on the item were not totally specific. Then the item was shipped the same day......Great service, will be coming back for more as the need arises.
Axel
8/13/2013
Product availability, courteous/friendly telephone contact, fast shipping, price.
Charles
8/13/2013
Amazing service, I placed my order and it was shipped same day, and they even upgraded my shipping at no extra charge. I would recommend etrailer.com to anyone.
Charlie
8/13/2013
Their customer service is second to none!
Clifton
8/13/2013
Like it and I only had to grind a little off the plate on the lock to keep the handle from sticking.
Clinton
8/13/2013
Everything went great. Ordered 4rims for my travel trailer and received free shipping. I paid for the expedited shipping and the product arrived as stated in the order. Everything fits and looks real good. I received several e-mails informing me of the orders status. I would definitely order from and encourage others to use etrailer.com. One of the best on-line ordering experiences I have had. Thanks guys.
David
8/13/2013
Thanks for the fantastic order experience. I dont recall ever having a better exchange of information and assistance, and Im glad I called! Ill keep you an your company top of mind for my future orders.
David
8/13/2013
Great prices. Shipped within 2 hours of placing order. Great job!!!
Gary
8/13/2013
awesome service. quick delivery. i am very pleased.
Joe
8/13/2013
Very pleasant experience. Item came on time and was exactly what I ordered. Very helpful web site that helped me measure wheel. I could tell these people had it together. Thanks
John
8/13/2013
Shipping was fast, and extremely cheap!! product was exactly as described pop and lock tailgate lock very happy with the level of service i have received!! i have already recommended etrailer to friends!!!
Matt
8/13/2013
Im very pleased with my purchase. Tongue jack broke Friday ordered new one Saturday installed Tuesday. Etrailer provided a quality product at a reasonable price with very quick delivery.
Richard
8/13/2013
I am full satisfaction, I have received the good part today. Thank you very much
Robert
8/13/2013
Best yet shipped same day and up graded my shipping thanks guys
Rodney
8/13/2013
This was my first purchase from etrailer, and the process was much faster and simpler than I expected. The choice of product lines are fantastic, and I look forward to doing more business with you in the future. Have a safe day!
Thomas
8/13/2013
Hi fellow shoppers. You cant go wrong shopping etrailer. I have used their web for several purchases over several years. Easy, reliable, great pricing, great shipping and an excellent selection of products. A very satisfied customer.
Warren
8/13/2013
very fast, very friendly and helpful!
Brian
8/12/2013
Excellent service, quick shipping
Carol
8/12/2013
First time caller. First time to make a purchase. First Impression: Totally Pleased and I will keep the email address handy for future purchase and hopefully, when the controller install is complete, I can send a photo. Thanks again. Charlie
Charles
8/12/2013
AWESOME SERVICE
Cheryl
8/12/2013
Troop was a huge help and took care of everything for us. I very much appreciated his expertise.
Cyndie
8/12/2013
I e-mailed regarding use of my current hitch/wiring on a new vehicle. Jason E responded very quickly and helped me find the replacement hitch/wiring needed. In the past I ordered hitches/ wiring when needed and recomended E trailer to friends. The customer support is great and the shipping is fast. Thank You.
Dave
8/12/2013
I found the website easy to use. The process of ordering was straight forward. Shipping and handling was reasonable and the upgrade was appreciated. Getting it shipped within hours of ordering was impressive.
Dennis
8/12/2013
Information on your products is very helpful.that was one of my deciding factors to order through you.I appreciate the shipping upgrade.Will comment again when my shipment arrives.
Don
8/12/2013
As I explained the part I needed for our 15 year old car top carrier, the call representative was polite and deligent to contact Thule Co. to see what might be available. This customer service was great. I later received my part as promised and it was compatible.
Dwight
8/12/2013
Awesome, very helpful im glad i took the chance to talk to a real person that knows what they are doing.
Ernest
8/12/2013
Ordered parts on a Wednesday and had by the weekend. Very satisfied.
Gary
8/12/2013
FAST SERVICE/SHIPPING ,USPS AVAILABLE
Joseph
8/12/2013
Outside of paying a couple hundred dollars more and going through a local dealer, I dont know how the process could have been easier. Videos showed exactly what I needed to do. Everything worked perfect and now I have a hitch and wiring harness on my car for bikes and trailers. I now only recommend using E-Trialer.com. No other site/dealer compares.
Justin
8/12/2013
Rebecca was great she had all the answers and was pleasant and nice.
Ken
8/12/2013
Finding the product was relatively easy considering I was looking for a very sprcfic item. check out was straight forward with no hiccups to derail the system.
Lawrence
8/12/2013
I would definitely use etrailer.com again. The videos were excellent and I had no trouble putting on my hitch and the wiring adapter.
Matt
8/12/2013
Very easy to order, product has already been shipped. Ordered it at 11 PM last night, already on its way. Great service.
Michael
8/12/2013
Great source for all things Thule Very helpful sales reps and great prices. Thanks
Peter
8/12/2013
Kim was awesome! I couldnt have done my order right without her. She was very knowledgeable about the products and even offered me phone ordering on the spot.
Robert
8/12/2013
So - Was I just lucky or are all your sales representatives as pleasant and knowledgeable as Tamara? It was a pleasure to speak to someone who actually knew their product and because she did I saved $100.00 dollars. Thank you very much Stewart :
Stewart
8/12/2013
I have never received a package so fast. wheels look great. the only thing when ordering you will need to specify if you need lugs and center caps.
Stuart
8/12/2013
I have stopped shopping around for my trailering needs. I just go to etrailer.com for the good ion, good prices and fast service. I placed an order this morning at 10:24 and as usual I got the email confirmation, then at 11:05 I got an email that my order has shipped. Now that is service!
Ted
8/12/2013
Price s are good paid shipping is a bonus,no tax in wisc YET??.Excellent video how to install the trailer hitch and wiring ,,
Timothy
8/12/2013
Excellent. Im really happy with this purchase. The instruction videos are great.
Todd
8/12/2013
I think this customer service is incredible. Thank you!
Bill
8/11/2013
Great inventory of parts, got everything I needed. I had some issues, their customer service is the best! Took care of everything in a timely manner. They do stand behind their price guarantee. I will use etrailer in the future. I recommend them highly!
Brittany
8/11/2013
Again,a flawless transaction. And order shipped within an hour of placing-on a weekend!
George
8/11/2013
You have people who understand what customer service means. Your order staff helped with a couple of basic questions, then offered to make sure my order was shipped the same day. They did make sure it was shipped as committed and then emailed me directly to confirm the shipment. I appreciated the follow-up. That kind of service will make me a repeat customer
Greg
8/11/2013
Item was exactly as described! Shipping was fast!
Heath
8/11/2013
The experience with etrailer customer service sales Ricky was amazing!!! It was easy and sooo fast!! Ricky shared professional insight to the product that allowed confidence as to what fit my vehichle. As I got off the phone, I had to share with my wife how the disbelief that a sales transaction could be so smooth. Thanks etrailer and Ricky!
Jan
8/11/2013
Very impressed with the service and communication on my purchase. Shipped out same day and arrived as described.
Jeremy
8/11/2013
After doing a number of hitch installations on various makes of cars and trucks, this was by far, the easiest installation ive ever done. The instructions were very clear, and the hitch went in with no trouble....It was well thought out, and well made. The time to install was accurate....The cost was well below the OEM cost for a Subaru hitch....The service was outstanding....It was shipped almost immediately...I got it in 4 days.....I highly recommend this company and their products.
John
8/11/2013
I ordered the Acura MDX Hidden Hitch, along with a Thule Bike Rack. Both arrived earlier than expected, and both arrived in good condition - no ware and tear from shipping thankfully. The 3/10 difficulty is probably about right. I installed mine in my garage. I certainly made a school boy error, which when I watched the installation video - made life easy. My error - not lubricating the hanging rubber strap or the nuts on the heat guard. Make sure you lubricate those - makes the task very easy. Probably 60-90 minutes from start to finish - but would have been quicker if I had lubricated those bits. A great experience dealing with etrailer.com. Keep up the great work guys.
John
8/11/2013
I think e-trailer is a very good site to do business with. As a Canadian I find very few sites want our business, not so with e-trailer. Keep up the good job.
Len
8/11/2013
Fast delivery. Harness works as expected. I would order from etrailer again.
Michael
8/11/2013
Good quality merchandise, and excellent customer service. Im impressed by how well a little problem with my order is being handled.
Pat
8/11/2013
Wow what great service, order parts at 3:15 on Sunday afternoon parts were shipped by 3:45 that afternoon. Great job guys. Never had better service anywhere.
Ronald
8/11/2013
I absolutely love the in depth details of your products, especially the videos. I am very impressed by the quick and friendly service. My order is coming even faster than promised when I called to ask the delivery time. Great customer service. I would definitely recommend your company to family and friends. When you offer great prices and great customer service, its a done deal.
Stella
8/11/2013
Good equipment. Very fast shipping.
Steven
8/11/2013
Top notch service. Everything I needed or questions I had asked were answered and taken care of more promptly than I ever could have imagined. Class act company.
Tyler
8/11/2013
Easiest hitch installation I have ever done. Slide 3 exhaust rubber brackets off their hinges that lowers the muffler about 6 inches to get it out of the way and slide the hitch up to the pre-threaded holes 3 on each side and put the bolts in and torque them to the correct specs. Re-hang the muffler on the hinges and you are done. 15 minutes from start to finish. Well built and looks good. Prompt delivery with email updates on status as well as technical support if needed. Thanks folks for a great shopping experience on a quality product!!
Clive
8/10/2013
Excellent service. The order was processed and prepared for shipping very rapidly. Shipping was upgraded to the next fastest level free-of-charge. The products I ordered arrived in excellent condition and sooner than I expected.
Darren
8/10/2013
If your looking for one stop shopping for all of your trailer needs you found it in etrailer.com . Huge variety of items at great prices. Thanks for being there, Dave
David
8/10/2013
This was a great buying experience. First, shipped on same day as order. Second, install video helped a lot. Less to do on installation with your product. All in all very satisfied.
Edward
8/10/2013
I am a repeat customer. I have found etrailer to be very much below the market price on the items I bought although the quality was the same. The customer service and ordering desks were very helpful and know their products. Shipping was reasonable on my order.
Fred
8/10/2013
Im completely satisfied with my two Cipa replacement outside mirrors for my 1992 F-150. Your photos of the mirrors were clear and helpful, they arrived in good condition and installed easily once the inside door panels were removed. The saving I achieved by purchasing from etrailer.com was impressive, approx. $325. Thanks for your excellent service.
Henry
8/10/2013
This was the most satisfactory transaction Ive had in 20 years of online shopping. I expected that the product would be accurately described, and that shipping would be reasonably prompt. etrailer met those expectations and more: the personal attention and messages I received really made me feel like an appreciated customer, not just one out of a zillion recipients of an automated message.
Herbert
8/10/2013
Ive had two different orders now from etrailer and both experiences were trouble free!
Jeff
8/10/2013
First time ordering from etrailer.com. Very impressed. Order arrived two days after placing the order! Parts received were as expected. Great prices, awesome website with great product detail and informative videos. Will order from again, next time in need of trailer parts.
Kenneth
8/10/2013
I talked to very nice salesperson prior to purchase and was advised on how to determine the correct replacement electric brake assemblies for my 1971 Airstream trailer. Also received a recommendation on additional parts that I might need. Ordered product on Tuesday and received the order on Wednesday. Free shipping. Great customer service. I could not ask for more. I will be purchasing all my replacement trailer parts from etrailer.com and would definitely recommend etrailer.com to my friends. Thank you etrailer.com.
Kenneth
8/10/2013
I am very happy with both my shopping experience and the quality of the product from etrailer. The web site was very easy to use and Customer Service upgraded my shipping for free. I got several follow up emails which kept me apprised of the status of my order. The mounting kit for my X-Cargo carrier is very high quality and the enclosed instructions were very easy to follow. I highly recommend etrailer.
Kurt
8/10/2013
Great company to deal with! They upgraded my std. free shipping unbeknownst to me to 3-5 day express! Low prices and great feedback of etrailer.com is reason I bought from this company! Highly endorsed!
Mike
8/10/2013
Hitch was super easy to install. Using a torque wrench while lying on my back was a bit of a challenge only because there was never enough room to maneuver my arms easily. The wiring installation was straightforward and easy, once you noticed how the connectors were keyed to fit each other. Approx. 1.25 hrs install time Recommend and thanks again to etrailer!
Peter
8/10/2013
I called with several questions regarding two different pin boxs. I talked with Nicole R and was extremely impressed. She was the most helpful person I have dealt with in years and to top it off she was very pleasant. She answered all my questions and pointed me in the right direction. After all was said and done she ended up keeping me from making a big mistake by ordering the wrong one for my needs. All I can say is a big Thank You.
Ralph
8/10/2013
Great service. Fast response.
Richard
8/10/2013
Website was very easy to use and the replacement parts for me trailer were easy to locate. The prices were very competitive and the shipping was exceptionally fast. I will use the company the next time I have a need and will highly recoommend them to all my friends. In summary, an excellent shopping experience!
Robert
8/10/2013
eTrailer was en excellent company to deal with. They were customer focused, efficient and, most importantly, delivered on their commitments on time. The products were as advertised and their tech support personnel had excellent product knowledge. The best testimonial I can provide is that I would purchase from them again!
Tom
8/10/2013
From ordering to installation, etrailer could not have been easier. A great price, too!
Wayne
8/10/2013
Very helpful sales rep. Thanks
Armand
8/9/2013
Excellent personal service, the representative recognized that I needed the items for an upcoming trip and handled it perfectly. I will not hesitate to do business again, you guys are the greatest.
Bryan
8/9/2013
Ive ordered before from etrailer and was 1000 happy with they experience and am especially grateful that my shipping was upgraded to 3-5 day express so I get my order earlier than expected. Thanks a ton Kevin!!! Will definitely do business again and recommend you to everyone I can. Kudos to you folks for a great online shopping experience.
Charles
8/9/2013
NICE PRODUCT AT A VERY GOOD PRICE. CUSTOMER SERVICE IS EXCELLENT .SHIPMENT TRACKING ISVERY CLEAR AND DEPENDABLE ,QUICK DELIVERY.
Craig
8/9/2013
very easy to use your website. Thank you for your help
Dan
8/9/2013
Good service fast shipping great!!
David
8/9/2013
It was almost perfect. The order came correct, quickly, and the products look great. Only one problem , the person who packed it threw the lug nuts in the center cap and dented it. Other than that it was perfect.
Gary
8/9/2013
etrailer is my go-to for everything towing and trailering related. Best selection, price and service - I wouldn’t deal with anyone else!!
Jim
8/9/2013
The service was great the Internet system you have is very helpful!
John
8/9/2013
Great people that treat you right. I will always come Back to them for parts and service.
Larry
8/9/2013
Extraordinary customer service. Highly recommend etrailer.com !!
Mark
8/9/2013
Awesome service! Easy website with great prices. This is my first purchase and etrailer definitely exceeded expectations so far. Even got upgraded shipping at no additional charge.
Michael
8/9/2013
Jen was a really big help this my first trailer and she talk me through it all an i felt very pleased with her thank you again
Stephen
8/9/2013
Pat is wonderful!!!! She new exactly what I needed and helped me expedite in the best manor for MY needs!! THANK YOU Pat!
Susan
8/9/2013
I had a very easy time with my order, with the help of a very nice & polite lady. Thank you Rose.
William
8/9/2013
Very fast and the proper item...thank you
William
8/9/2013
received item on thurs 8-8 very fast shipping & it fit perfectly.
Bernard
8/8/2013
Everything about my buying experience was impressive. The website was intuitive, the delivery was very fast, the customer service email updates were helpful and when I changed my mind about the wiring harness I wanted even the return experience was as pleasant as I could hope for. Without a doubt my best online purchase experience. This is how online shopping should work.
Bryan
8/8/2013
Site is very easy to navigate. VERY fair prices for your merchandise, super fast shipping!!!!!.
David
8/8/2013
A very good place to shop with good people at the wheel.
Donald
8/8/2013
Great customer service! I found my hitch for $30 cheaper elsewhere online and they didnt hesitate to match the price. On top of that they got it shipped out within a couple hours of my ordering it!!
Gary
8/8/2013
I have ordered two things from eTrailer now and have been impressed with the quality with the service and speed of delivery I have received. I will continue to use this company.
Jennifer
8/8/2013
I have been pleased with your service in the past as well as my recent order and the personal information talking with your personal on the phone before this order. Your company is my goto for trailer parts.
Kenneth
8/8/2013
this was about the easiest purchase i have ever made online. the items were shipped quickly, and all arrived was as advertised.
Leonard
8/8/2013
Everything was great. Only complaint was I couldnt track my order even two days later on web site.
Patrick
8/8/2013
Great Web site. Very easy to locate needed parts. Love the how to videos. Parts reasonably priced.
Paul
8/8/2013
Best internet service I have ever experienced. The shipping was fast 2 days and the price was the best I found any where and the quality of the products is great. Etrailer is definitely customer oriented. I would recommend this company for all your trailer needs.
Ray
8/8/2013
Awesome very good experience! Fast shipping The video is very helpful for installation Thanks e-trailer
Sebastien
8/8/2013
Shipping was very quick, this is my 3rd purchase from etrailer and each has been shipped quick and complete, great service. Tailgate fits ok, price was right and works good.
Terry
8/8/2013
Great, easy to use website. Videos on all the products were very helpful. Competitive prices. Loved the fact that the order confirmation emails were personalized and informing....beets the standard format email that most retailers use. Will definitely use etrailer.com again. Great job!!!
Thomas
8/8/2013
1st experiance with customer service was excellant. Well done all the way around.
Visilio C.
8/8/2013
Just placed my parts order after 9:pm and and quickly received a great welcome along with a friendly conformation regarding my parts order shortly followed up with another e-mail with info that my order was processed and on its way to being shipped. This kind of communication made me feel like I was talking to one of my personal friends. Thank you to everyone working tonight @ E-Trailer!
Walter
8/8/2013
Shipping is always fast and prices are always competitive or better. Mirrors arrived before the date estimated. I have purchased other items from them and always great service and commination.
Walter
8/8/2013
Very good web site, fast service and they up graded shipping from 5 to 7 days to 3 to 5 days at no extra charge. A great place to do business. Thanks
Walter
8/8/2013
Sara was a blessing ,she really helped me ,Great place to buy trailer parts and supplies.
Al
8/7/2013
Great company and fast delivery.
Alan
8/7/2013
Etrailer experience was very good. Quick delivery of the right part. No complaints.
Bruce
8/7/2013
very pleased with the prices and options for my vehicle
Casey
8/7/2013
Smooth transaction and fast shipping. It was a pleasant online shopping experience.
Daryl
8/7/2013
Great selection and very fast shipping.
David
8/7/2013
I am so impressed with how FAST my order was processed and how polite and efficiently the whole team at etrailer was. I have not gotten my cargo bag yet but will send an update when I do. Just wanted to let everyone know that you cant beat the service on this site!
Donna
8/7/2013
I am very glad I found this site!! You guys rock!! I pull trailers all the time Flat beds for work, Gooseneck for the horses and cattle, and R/Vs for fun and hunting!! Your website has everything a guy like me needs!! Awsome!!
Edward
8/7/2013
I would like to express my gratitude to Nicky for her prompt, attention to my order. She was courteous- and even cared why I needed my order as soon as possible! Im sure shes a valued employee and it was a pleasure to work w/er in getting my order filled. May all at e trailer have a blessed and great day!
George
8/7/2013
Needed a higher rated 13 trailer tire. Had just what I needed. Very fast delivery.
George
8/7/2013
Well-organized, fast, and friendly. They even upgraded my shipping for free! Thanks.
Greg
8/7/2013
Carla M. is the BEST!!! She was outstanding to deal with. Etrailers have an amazing employee! Please give her a pat on the back and a Job Well Done! Outstanding Customer Service!!! Fast shipping, had my order in hand within 48 hours of being ordered, and the products that I ordered were the products that arrived. Great price, unmatched customer service, easy to navigate web site. Why would anyone? Shop any where else.
Jake
8/7/2013
Easy and fast transaction.
James
8/7/2013
I thought the ordering process went very well. Suzanne was the nicest person, & had the answers to all my questions. Im very pleased with how the process was handled in a timely, efficient manner. Thank you
Joel
8/7/2013
Our order was shipped promptly and we received our order quickly. I would recommend etrailer.com.
John
8/7/2013
We ordered this morning and I just received an email advising that the order would be able to be tracked with in 12 hours. Awesome service! K
Karen
8/7/2013
Everything arrived as described....a perfect fit. Shipping communication and details excellent. Thanks,
Lyle
8/7/2013
Shopping experience was great. Order was filled accurately. Shipment was super fast. I would use again.
Mark
8/7/2013
You guys were great. Thank you for helping me find everything I needed for my yaris. You shipped everything out the same day... and I received it at my door 2 days later. Great video on install, too.... I hate reading directions... watching the 3 minute video I was able to throw the instructions away.... thanks again.... I appreciate the excellent service... especially since it is so hard to find these days.....
Mark
8/7/2013
I cannot believe that you guys can sell a hitch, and wiring and ship it for the price you do. And this stuff is quality. I am totally impressed. I would buy from you again.
Mike
8/7/2013
Nice quality product bike rack just as described. Very fast shipping. Easily assembled. Will fulfill my need for hauling my bike with my new car.
Patricia
8/7/2013
** easy to shop ** easy and helpful imformation to research before you buy ** easy to order ** easy to install more helpful how to information ** easy to suggest etrailer to others
Randy B
8/7/2013
I received the parts I ordered quickly and as described. Perfect!
Robert
8/7/2013
This was the first time I’ve done business with this company and I must admit that I was very impressed. I called because the manufacturer was showing a different part number and the price was much higher from Curt than it was from etrailer.com. I wasn’t expecting to speak to a knowledgeable person but was pleasantly surprised when I spoke to Mike S. He explained the difference in part numbers and its a good thing he did because the number I got from the Curt web page wasn’t at all what I wanted or needed. By the time I got off the phone there was an email confirming my order with all the details. I haven’t received the hitch yet but I only ordered it yesterday afternoon. I can’t say enough good things about my experience with etrailer.com, I highly recommend them.
Ron
8/7/2013
Excellent customer service received my order in 2 days I will definitely buy again from etrailer.com.
Selin
8/7/2013
Happy customer. Got just what I wanted, expeditiously! Would recommend and use again.
Shelley
8/7/2013
very good product. excellent service. very helpful and knowledge.
Stanley R
8/7/2013
Easy to find what I was looking for. Hard-to-find two wire marker lights for my travel trailer. Super price and excellent customer service and FAST shipping,too! Very pleased buyer here! Buy from them again? You bettcha!
Thomas
8/7/2013
I received my order before the scheduled delivery. Every thing was packed well.
William
8/7/2013
Always fast service and great prices. Have ordered multiple items and have always been extremely happy with the purchases.
Brian
8/6/2013
Great experience. the website clearly pointed me to the right product and I got it in a reasonable time. Its something that I would have had to drive all over to find, this is an easy way to get the parts I needed.
Christopher
8/6/2013
I have spent over $1000.00 in the past month with e-trailer, on 3 separate orders, and each order was perfectly handled, delivered shipping free, my last order were two very heavy 2-Step trailer steps, and two hand rails for my travel trailer, again, shipping free. I am so impressed, I priced springs, which I replaced all 4 on travel trialer, again, shipping free, and at the local store they were $56.00 per spring, I paid $26.00 through, e-trailer. Amazing, I will not shop anywhere else for my trailer needs!!!!!!!!!!! Sincerely, Clint F.
Clint
8/6/2013
Prompt and friendly service. I will use this company again for my trailer needs.
Dan
8/6/2013
Nice site easy to navigate and simple to understand at checkout. Just waiting to see how delivery goes, if its like the site should be great.
Daniel
8/6/2013
E trailer is the best I will Always do business with you
Domingo
8/6/2013
I am very pleased dealing with etrailer, I have bought from them in the past. Very helpful & knowledgeable sales people to deal with.
Don
8/6/2013
Nichole P. was very helpfull in getting my order submitted. Very courtious and professional.
James
8/6/2013
Great. Everything as planned.
Melvin
8/6/2013
I ordered a hitch for my car and then a bike rack the next week. Both items arrived days before I guessed they would bi was amazed at the service and speed. I would order anything from e-trailer.com that I can. Far exceeded my expectations!!!!
Michelle
8/6/2013
Extremely streamlined product selection process - its very easy to the correct product for a specific vehicle. Shipping was prompt and the communication was excellent! Keep up the great work!
Nat
8/6/2013
on time delivery knowledgable personnel
Rick
8/6/2013
Amazing! The pixels on my screen from the order confirmation hadnt faded, when the shipping confirmation was received. ~ Roger
Roger
8/6/2013
This is my second order in 2-weeks. First order received in a couple days. Good prices, fast service. Second order, Overload springs. Had to be shipped from supplier. 9-10 days. Needed quicker. Called in talked to Nic, He called the supplier and had it direct shipped. SAVED THE DAY. You should give him a raise. Thanks for quality products and top of the line service.
Roger
8/6/2013
Very impressed with the speed of the order and communication. Also nice to see a shipping upgrade at no cost to me. Being a 1st time buy this is rare. I will certainly recommend etrailer to others. Thanks for the follow up attention to customer service.
Shawn
8/6/2013
WOW! I havent installed my mud flaps yet.....but......WOW, I ordered them yesterday at about 3:00 pm....when I came home from work today they were on my front porch! Simply amazing! Way to go shipping dept.!
Stephen
8/6/2013
I always hated to open and close the tailgate on my 2004 Dodge. Then I found etrailer.com. I ordered the easy lift attachment and still can not believe what a difference it made. I am very satisfied and would recommend this outfit to anyone. Thanks a lot
Tony
8/6/2013
Great prices, and very responsive, friendly, accommodating customer service. Highly recommended!
Chaki
8/5/2013
I ordered a hitch for a weight distribution system that I needed in short order. These guys never fail to deliver on time! Hitch arrived and worked like a charm. Towed a 34 ft travel trailer with it and the trip went flawlessly!! I would recommend these guys to anyone - they are the first and last place I go to look for towing items, and truck accessories.
Daniel
8/5/2013
My purchasing experience was pleasure . Everybody was a great help
Daniel F
8/5/2013
Got my wiring harness in just a couple of days and it went on just like the video said it would. Couldnt have been easier. Thanks etrailer.com
David
8/5/2013
The best site for all you odd part needs, I checked many sites only to find they did not have all that I needed, etrailer had every piece I needed to repair my 20 yr old trailer suspension and make it like new with out replacing the whole thing without costing an arm and a leg. Every bushing and bolt and a spring support which had broke, now my trailer is like new. I also needed the parts right away hog hunting trip and Jacqueline and George got right on the order to get it out without paying over priced shipping costs.... Great job people!!
Dennis
8/5/2013
I had a pleasant surprise today. I placed an order with etrailer late in the evening. I could hardly believe it when in only about an hour and a half I got an email stating that my order had shipped. Now thats what I call service.
Donald
8/5/2013
Great service throughout the whole transaction. The sales person answered all my questions about shipping and the order was shipped within hours and arrived on time well before we were to leave the RV campground it was shipped to. Thanks for a great online buying experience.
Donald D
8/5/2013
All items its perfect, very fast shipping and very good price!!!!
Eric
8/5/2013
After begging the manufacture for replacement parts I found etrailer.com... They had the parts I needed after my box was broken into. God Bless you all.
James
8/5/2013
Great service and products
Jeff
8/5/2013
Fast processing! Very personable. Thanks!
Jeremy
8/5/2013
Easy,fast, and info sent via email. Great company to do business with
Jerome
8/5/2013
order shipped very quick and i was upgraded to faster shipping at no cost to me! easy to deal with and very friendly!
Justin
8/5/2013
Wow...so I order a trailer harness at 3:30pm on a Sunday afternoon. I get an immediate response that it has been processed. Then within a half hour I get a second email that tells they are working on filling the order and then just after 5pm the order has already been filled and at the Shipping Dept......amazing
Ken
8/5/2013
This is my first order. So far everthing is great. Shipped the same day I ordered it. Just wish I would have thought of everything together to get one order.
Louis
8/5/2013
Rose is the best, she knows the product and put me on the right path for another item, very-very helpful, very happy with etrailer as well. Thank you..
Mark
8/5/2013
Excellent Service
Mike
8/5/2013
Doing business was quick and easy. Staff went above and beyond in shipping my product in a quick manner. Will do business again with this company.
Paula
8/5/2013
Im restoring a 1972 Scotty Serro and wanted to keep the look original. I wanted the galvanized roof vent hatch just for that reason. The galvanized hatch fit perfect in the rough cut hole using the etrailer specs. Shipping Special at 6.99 and the video posted showing the operation sold me. Others were charging double for shipping and more for the hatch. I figured since the shipping was low, I would have to wait, but the item was shipped same day and came in 3 days. Well worth the cost.
Scott
8/5/2013
Great selection of hitches and everything else you need to install a hitch on your vehicle. QUICK shipping!!! Excellent customer service. Great prices. What more can you ask for.
Stephen
8/5/2013
Fast and efficient transaction - I like the way they operate.
Urvin
8/5/2013
I bought the tekonsha prodigy 2 brake controler and the plug in wire adapter.the people at etrailer were great to deal with,delivery was fast and I had it installed in about 15 minutes.the brake controler works great and I will definitly order from etrailer again.
Brian
8/4/2013
Your company is first on my list for anything I may need for my trailer. You expedited my order only because I was a repeat customer. Thats class!!
Carl
8/4/2013
Great place to shop. I thought that the shipping was a little slow this time. But all and all very good place to do business. Thanks
Charles
8/4/2013
Very easy and like very well.
Christopher
8/4/2013
We called e-trailer.com to inquire about a hitch for our newly purchased 2010 Lincoln MKX - eight, thats right, 8 minutes later we had all our questions answered and the order was completed. Our main concern was that the hitch be discreetly hidden as much as possible. Sabrina was extremely helpful and very friendly. In this day and age of electronic assistance, it was reassuring to be greeted by a person who was eager to help and knew her product. Now Im just curious if the hitch will arrive before the estimated delivery date of Friday! Good job, Sabrina, well be sure to recommend e-trailer.com every chance we get!
David
8/4/2013
Amazingly fast shipping! Hope it gets here quick!
Dixie L
8/4/2013
Did a fine job
Gary
8/4/2013
Amazing to say the least they upgraded my shipping and shipped it out earlier. Outstanding service other business can learn from them.
Jacob
8/4/2013
Quick shipping like always.
James
8/4/2013
Fast service & shipping. Great packaging heavy gauge cardboard box. The video installation guide was accurate and very helpful. It took about an hour to install without having to jack up my 2011 Fusion up. Would be difficult but not impossible to install single handed. Good quality hitch. Well constructed, the holes lined up without any problems.
John
8/4/2013
Very fast and efficient. Product has shipped ahead of schedule - so will be interesting to see when it arrives. Great service guys!
John
8/4/2013
Your site is the easiest site I have ever navigated on the web. The explanations are clear, the enlarged views are excellant, and the videos are quite complete. I will definitely tell my friends about the reasonable prices and large selection that you offer.
Lawrence
8/4/2013
My experience with etrailer.com is very good. Got the item I ordered in a timely manner. The item recieved was exactly the one they had advertised. Satisfied customer and will return here for all my trailer needs. I will refer them to anyone with a trailer. Thanks!
Lott
8/4/2013
Bought this product. Watched the video on installing was eaay
Patricia
8/4/2013
Great website! I especially liked the customers questions answered section. I had question about LED trailer/ Mercedes ML and 4 or 5 pin adapter. I am not always comfortable ordering on the internet since I am unsure about the product. That section alleviated the concerns.
Robb
8/4/2013
Extremely easy and effecient service!!
Bill
8/3/2013
I always look at etrailer first for trailer accessories. Their prices are usually the lowest and the service is great. Their installation videos are also very handy.
Bill
8/3/2013
What am awesome experience. I will be back
Charles
8/3/2013
I bought 2 - Kenda 5.30-12 Tire W/galvan Wheel - 5on4.5 tire / wheel sets. The quality - price combination makes for good value. When you add free shipping, this purchase was a no brainer. On top of all this, after placing my order online, I received an email notifying me of a free upgrade to the 3 to 5 Day Express Shipping! Good product, great service, Ill be shopping here again soon.
Dave
8/3/2013
Great buyin experience, arrived in three days and was a snap to install. Etrailer was great and kept me informed every step of the way.
Donald W
8/3/2013
Great company, quick to ship product...faster than expected. I would completely recomend to anyone!!!!
James
8/3/2013
I am amazed my order shipped to me so quickly. How convenient, how simple, you guys rock.
Joe
8/3/2013
you guys are good,Five days up and and ready to go in ten min.thank you.mike
Michael
8/3/2013
Had problems with part back ordered and not available for awhile. It was a hassle but was able to fix it
Nathaniel
8/3/2013
This company has great products at competitive prices and also a few good surprises with their shipping too. Thanks for being an outstanding customer service company in todays world of corporate not caring companies.
Paul
8/3/2013
I cannot believe this site...Im a newbie to camping but am handy when it comes to certain repairs, the videos and helps are what separate this company from the rest, you can tell that a lot of time and effort went into designing this site. Why would you buy from anywhere else?
Peter
8/3/2013
Great price and quick shipping. Also the video on web site was very very helpful..
Sean
8/3/2013
Trailer hitch was shipped fast.
Stephen
8/3/2013
I ordered a Yakima 4 bike hitch mount carrier for a 2 receiver hitch. The order went in on a Sunday night and I received the carrier on Thursday. And, best of all, the shipping was free! Awesome service, thank you!
Steven
8/3/2013
Customer service here is outstanding. One of four items I ordered wasnt in their warehouse. They emailed that info as soon as they processed the order. Then they found the item at their supplier, had it shipped straight to me while shipping the rest of the stuff from the warehouse all in less than 1/2 a day and kept me informed all the while.
Timothy
8/3/2013
Thanks for your very prompt service on this order. This will get me back on the road with my Ranger boat trailer. This is the first time I have ordered from your company but I must say I will be a repeat customer. Thanks alot for your great service.
Wayne
8/3/2013
I went to a local shop for my parts and they wanted twice what I found on etrailer. I will look here first from now on.
Aaron
8/2/2013
Outstanding place to shop They will go out of their ways to help you out. They take the time to call me to take my order. Every one should at list try to buy from E-trailer to experience the greatest services that they provide .
Amor
8/2/2013
Communication was great. Kept me informed. Received in 2 days after it shipped from a backorder.
Barry D
8/2/2013
I was so pleased with etrailer.com. I ordered the complete LED light set up for my boat trailer. The order came quickly and the tracking software lets me know where my package is at any given time. I found out I ordered the wrong item and got to experience their return service which was excellent also. I highly recommend etrailer.com for all your trailer needs.
Bob
8/2/2013
excellent in every respect
David
8/2/2013
Excellent Service. Ordered on Moday afternoon and arrived at my house on Wednesday morning.
Don
8/2/2013
You always have good prices and fast accurate service. I will do business with you again.
Joseph
8/2/2013
You had the things I needed in stock at a good price, and good shipping rates. in an easy to use web site. Thanks!!
Joseph
8/2/2013
Order arrived today.......really fast. Thanks
Kathleen
8/2/2013
Great service, ordered a rim and they upgraded the ground shipping free of charge
Lloyd
8/2/2013
Great service and quick delivery, I would highly recommend this company to anyone looking to upgrade or replace any lighting or towing items!!!!
Marc
8/2/2013
These guys are great, I had a problem with my email address because i entered the wrong email by 1 character difference. I called them up and they fixed it no problem and even sent me the previous email again they had already sent out to the wrong email. He then told me they were getting my order out the same day i ordered without me even asking. A+++++ Customer Service!!!! Great company!
Zachary
8/2/2013
Everything shipped as planned. Thank you!
Allan
8/1/2013
The Hitch arrived in 4 days....everything looks to be in great shape and will be installing this weekend. Thank you for info. you have been every helpful and it was a pleasure doing business.
Annette
8/1/2013
Hitch for my 2009 Cadillac DTS was a good price, with free shipping made it a bargain. Easy to install, no drilling, simple instructions. I also purchased a T-Connector for the trailer wiring. I thought this was a little expensive, however it was also easy to install and had simple directions with minimal electrical disturbances. Overall, a few hours and I had a hitch with good wiring connections. The only thing I had to purchase extra was a ball.
Art
8/1/2013
I bought several time and each time they have managed to respond over my expectation. I love being informed at each stage of the order so that I know when my order will be sent. I live in Canada in the province of Quebec and the delay my order arrived at my door was barely 48 hours after ordering thats amazing!! I recommend to everyone to buy from Etrailer.com they will offer you a pleasant experience and you will not regret it.
Christian
8/1/2013
Freaky fast shipping. Hitch was exacly as expected. $145 for a drawtight! Good experience. Already placed another order for a bike rack. Very impressed with this .com business!
Eric
8/1/2013
Have lots of supplies and what I needed. Website is very easy to find what person is looking for.
Ernest
8/1/2013
Service is the absolute best. Fast and very reasonable.. Shipping is done immediately they get the order almost it seems.. Have ordered several times and always the best of service and communication.. Highly recommend.
George
8/1/2013
Ordered 2 Draw-Tite trailer hitches on a Monday, one for me and one for a friend. Received them on Wednesday and discovered a problem with both of them. Thursday morning talked to E-Trailer and they traced the problem down and sent 2 more hitches out that day. Received the second pair on the following Monday morning and had them both installed by 3:00 PM that day with no problems. You just dont find great customer service like that very often. If all businesses operated like that it would be a much better world. Thank you E-Trailer!!!
John
8/1/2013
After speaking to several other companies, and even placing an order with one which first i was given the incorrect info on hitches that would fit my car, then it was cancelled due to misinformation about it being out of stock or discontinued? Needless to say, that company had no idea what they were doing and after much frustration and dissatisfaction, I came upon etrailer.com. First of all, I was very pleased with the customer service department as their knowledge of the products was excellent, and their advice on the hitch I needed was excellent, their patience, their professionalism and courteous assistance was ever so appreciated not to mention their personable attitude. E-trailer - you are wonderful! Thank you Mark! :
Kim
8/1/2013
My experience with etrailer was very easy. I would like more instruction on how it installs.
Kirk
8/1/2013
items were back ordered. But I think I received them quickly in spite of them being back ordered. very happy with the transaction. happy with the product. Will shop here again.
Thomas
8/1/2013
Great service and products. Super fast shipping. Thank you very much!
Virginia
8/1/2013
Thanks again for great service. You went above and beyond in contacting the manufacturer directly to get me the part I have been waiting for them to manufacture. While the part number is still not on their website or yours, you got it ordered and shipped for me. Im sure it will get to me just as quick as my last order from you folks. Thank you so so much for expediting this, I will soon be able to tow my new fiver. Cant wait.
William A
8/1/2013
Extremely fast shipping and part was one of the best Ive ever had to put together. Quality was great and bike rack went together flawlessly. Great experience and highly recommend.
Dan
7/31/2013
Fast and Easy ordering
Dan
7/31/2013
I havent received the product yet, but the service has been exceptional. When my order was not available, I was immediately contacted by real people who offered alternatives to meet my needs, and executed my order without the need to go back through the website again. Then followed up to confirm the requested action had been taken. In the end, order still shipped the next day.
David
7/31/2013
Easy to order. Video explaining installation. What more could you want?
Francis
7/31/2013
Your site was great. Shipped next day received in 3 days. Would recommend to a friend. Meas. for bolt patterns helped me pick the right size wheels for my trailer.
Glen
7/31/2013
Very helpful and shipped immediately.
Harry
7/31/2013
Very nice folks to work with and when I found the part that didnt need soldering, worked out the return with minimum hassle.
James
7/31/2013
Great Customer Service...I received my new wheels in tires in only 2 days. They look great on my boat trailer and thanks for upgrading the shipping the express.
Mark
7/31/2013
Lexus G. took my order professional, knowledgeable a real asset to your company.
Mike
7/31/2013
Good prices, parts, and fast delivery
Randolph
7/31/2013
Absolutely the best place to do business with. The people are friendly, courteous and very knowledgeable. Products get shipped when they sa they will and they always arrive as expected.
Richard
7/31/2013
Super website, easy to locate product - great customer service -
Richard
7/31/2013
Installed a tow bar bracket on my buick Im very pleased with the product and easy installation perfect fit good job blue ox Happy in texas .
Sandy
7/31/2013
I called to place my order and spoke with Cathy T. I explained that I was repairing a trailer and while I was fixing it, the boat was in a slip that was charging me per day for storage. Cathy went above and beyond for me. She made sure my order was pulled and shipped and even called to tell me exactly what was going on. This is by far the most helpful and pleasant online shopping experience I have had. etrailer.com had all of my parts and shipped quickly, and Cathy made sure I was happy and informed, I cant thank her enough.
Shaun
7/31/2013
GREAT service. kept me informed every step and very quick delivery. good service, good value, the way it should be everywhere.
Steve
7/31/2013
Great follow up on all stages of the order. Processing, shipping, etc
Steven
7/31/2013
Great service and products with quick delivery!!
Steven
7/31/2013
After what happened I felt compelled to write this. I received an email that one of the parts would be delayed with a suggestion of an alternative that was actually cheaper and ship on time. Fn great.
Wojciech
7/31/2013
Very pleased with eTrailer. My order was made late in the day. I expected it to be processed the next day. Instead, I got 3 informative emails telling me that the order was received, was in stock, and had been shipped and provided tracking information. I dont know how you could improve on that type of service.
Brett
7/30/2013
Very good fast service. My local parts store didnt have the seals I needed except as special order. e-trailer had them at a much nicer price. Ordered on the 25th and got a confirmation e-mail. The very next e-mail says, your order has shipped and I received the order on Mon. the 29th. How can you beat that?? Each e-mail had a personal contact name and e-mail address for any problem.
Charles
7/30/2013
I was EXTREMELY happy with the Curt Hitch. It was very sturdy and easy to install. It arrived from your company earlier than I expected. I would DEFINITELY recommend Etrailer to my friends and just ordered a Curt wiring kit from you guys today!
Daniel
7/30/2013
So far great. Agent was very help. She went out of her way to help me. I was asking something unrealistic and she delivered.
David
7/30/2013
you are very pompt. I ordered the vent on Sat. and I recieved the vent on Monday. I was able to get it installed before the rain. Thank you for your effiency.
Duane
7/30/2013
My expectations were exceeded. The order arrived quickly. I was very impressed with the quality and price. The price of the hub with the gears was below the price of the gears and race from the manufacturer of the trailer. I realize that the race already pre-installed in the hub was an excellent idea and very thoughtful. I had trouble installing a race in the original hub from the original trailer. Thank goodness I didnt havent to pound the race in. Again an excellent company with excellent values and low prices.
Genaro
7/30/2013
Good experience - competetive pricing, broad selection of products, prompt filling/shipping.
James
7/30/2013
GREAT JOB BY SUSANNE AND LEXUS. SHIPPED THE SAME DAY ORDERED
John W
7/30/2013
Browsing the pages was very easy, and then when I put in year, make, model of vehicle it was very easy to find items to order for my truck!
Mark
7/30/2013
Thanks for upgrading my shipping without additional cost to me.
Raymond
7/30/2013
Order arrived quickly. Fenders were great,
Richard
7/30/2013
Easy website to locate the tail light I needed and very pleasant and well informed help on the phone.
Robert
7/30/2013
Excellent transaction. My item was delayed in shipping but I was keep up to date throughout the process. Looking forward to receiving my order. Will buy from again for sure!
Shawn
7/30/2013
I am so impressed with the level of communication and personal service this company has shown. I ordered something that was out of stock and hard to get from the manufacturer- I received emails and phone calls with updates and they found me what I wanted as soon as they could!
Susan
7/30/2013
Very helpful staff. Very quick in responding to my email questions. They were able to suggest alternative parts that are compatible to my product.
Val
7/30/2013
I found them on line, called them, they had the hitch I needed, it was reasonably priced, so I ordered it. When I asked how much the freight would be, I was told, its free, anything over $150 is free shipping. My order was approx. $153, so no added expense! And since Im in the same state I get it next day delivery U.P.S. Ground! Very smooth transaction.
Alvin J
7/29/2013
I shopped a lot of websites, and this was an excellent website, it was user friendly, fast and very informative. I called to verify some questions that I was not completely sure of and spoke with Amy W. She was the major reason I purchased all my receiver hitch package from etrailer. She was so patient, kind, friendly and most of all, she was able to answer all my questions and help me make my decision on which package I should buy. Amy did an excellent job....Thank You !!
Carlos
7/29/2013
Good prices extremely fast service and great customer service would recommend to anyone
Frank
7/29/2013
Easy to find what I wanted. Needed something fast. Priced out local bike shops and your prices were great. Free Shipping and great servcie closed the deal.
James
7/29/2013
I cant believe the speed in which I received my order. I ordered it on Sat the 27th and received it today. I am totally happy with you company and costomer service. Thank you
Jerald
7/29/2013
I found and viewed your product on the internet using images.I clicked on your web site and found a useful comparison guide, so my options grew. I ed the product with the most favorable reviews and entered my order. A short while later I got an email confirmation and then a tracking number. Perfect execution so far! Looking forward to receiving my product. Thanks etrailer.com
John
7/29/2013
Excellent service during the order process.
Kenneth
7/29/2013
Tire cover fit Great nice Material.
L G
7/29/2013
On time and as promised. Great shipper
Larry
7/29/2013
I ordered a hitch for my 04 CRV and the install was easy everything fit great, I would highly recommend E-trailer to everyone.
Michael
7/29/2013
I can not believe how good etrailer was to deal with! I got my trailer hitch& bike rack in 3 days! Also very high quality! 5 ***** highest rating I have ever given! Thank You Very Much. NEIL Patterson P.S. about 30 minutes to install hitch by myself!
Neil
7/29/2013
I was very impressed with how quickly I received my order, and everything worked great! Instillation videos are a great plus. Great experience and will order from etrailer again! Thanks!
Philip
7/29/2013
I have nothing but POSITIVE comments to say about etrailer. I have ordered several items over the years and when I need something else I always go to them. Thanks!!!!
Rick
7/29/2013
Shipping was quick and item as described. I also like the video clips with the product that show how to install with tips. etrailer.com brings back the shade tree mechanic. Thanks, Rock.
Rockie
7/29/2013
Good selection ,easy ordering ,good quality and prompt delivery .I appreciate the E-Mails concerning my order and being able to track my shipment. Overall a trouble free experience as usual
Steve
7/29/2013
My second order with e trailer and all is well! The products are high quality, the communication great and all the tutorials are priceless. I suspect all my towing needs will continue to be purchased here.
Steven
7/29/2013
I have purchased from ,etrailer over the years and each time I was thrilled how they worked with me and explained issues when ever I was confused as I am 87 now and most people do not take the time.. The one person I remember the most is Amanda however every one has been wonderful. GOD BLESS all of you. Tom Charlton
Tom
7/29/2013
Great so far. Item on the way.
Andrea
7/28/2013
Very simple to place order on line. Shipping was fast. Price was good.
Bruce
7/28/2013
This is my second order from Etrailer.com. Both times I searched the web, and both times their prices were extremely competitive. When I placed my order, I received confirmation immediately. Both times I placed the order on a Sunday, and both times I received notification that my order was being shipped to me in less than two hours. I dont usually write reviews, but I am extremely impressed with this site from the selection on the site, how quickly the order was filled, and how quickly I received it. They will definitely continue to get my patronage.
Daniel
7/28/2013
great job at getting my parts to me and the wright ones
David
7/28/2013
Looks to be just what I need for bumper hitch weight support for my travel trailer. Is being shipped quickly, which I always like.
Edmund
7/28/2013
I think the website was easy to use. I think the products are great. I will be buying other products in the future.
Harry
7/28/2013
Fast e-mail reply on order acceptance. Super quick acknowledgement that order was processed. Received shipping and tracking confirmation right away. This was all on a Sunday!!!!!!
Jeffrey
7/28/2013
Spoke with a very knowledgeable customer service rep on Sunday and my order was shipped Sunday night. Not bad service. And they upgraded by shipping from 7 days to 3-5 at no charge. Very happy with their service.
Marshal
7/28/2013
Great service and great prices couldnt find anything locally that compared to this company. keep up the good work guys you have my business.
Michael
7/28/2013
Delivered on time, perfect video online on how to install , good product. Very happy customer
Oscar
7/28/2013
Wow. At the risk of sounding cheesy, I only regret having waited so long to do this. The price was small. The part came inside of three days, fit exactly, and was in place in less than an hour. I did this alone, but heres my advice. Watch the video. Raise your car a bit so you fit under it, and have a friend help if you canits heavy and awkward. But if you are thinking about it, just do it!
Paul
7/28/2013
Fast service. Same locks that was needed to have all boxes keyed alike
Russell
7/28/2013
This company redefines customer service. I couldnt dream of a better retailer for all my towing needs. They offer tons of expert advice in the form of video, web and print. They process and ship orders almost before Ive finished. Overall, etrailer cant be beat.
Tim
7/28/2013
Great customer service and fast shipping. I really appreciated the emails they sent about when my itiem was shipped and they even upgraded my shipping for free. Great website
Anthony
7/27/2013
Shipping was upgraded for free so I received my order very quickly. Best price I could find on the web. I would call to verify dimensions on this item before ordering.
Ben
7/27/2013
Super easy to place an order, even had a video showing installation instructions. Fast shipping, good price. Couldnt ask for more.
Christopher
7/27/2013
Always have had great service and fast delivery, A great company to buy from!
Donald
7/27/2013
2006 Honda Odyssey: Great experience. Straight forward ordering process. Shipped immediately. Easy installation, with good video guidance.
Evin
7/27/2013
Couldnt have asked for better service and user friendly website to order everything I needed. Installed hitch with a friend and assembled and installed the rest on my own. Thanks eTrailer!!!
John
7/27/2013
great job taking care of me
John
7/27/2013
This is a first, I never leave comments but this time I must. Delivery was fast. My new titan brakes went on with out a problem. I had to call after I placed my order to correct my email. Staff was very friendly. Thank you Dan K
Marvin
7/27/2013
Unbelievably attentive shipping process. Even got the product sooner than expected. Awesome!!!!
Paul
7/27/2013
Easy shopping on website,great video demos,fast delivery,great communication to the buyer. Very happy with my purchase.You guys Rock!
Sean
7/27/2013
Rapid response - even for a small item. Next time I need something I will definitely use etrailer.
Steven
7/27/2013
Excellent customer service! Knowledgeable, friendly and actually had a personality Amy - outstanding! - If I had a company of my own I would hire her in a minute! I would definitely do business with etrailer.com again.
Terry
7/27/2013
Excellent product and speedy shipping!
Thomas
7/27/2013
e trailer got a new regular customer. Because I ordered online and got the fastest response. Im used to waiting a while. And you were polite as well. Thanks again.
Zl
7/27/2013
I posted my reviews for the products I ordered in both my orders. Those were just reviewing the products themselves and not your business. So I just wanted to shoot you an email to tell you how much I appreciate your business. The super extensive information on your website for the products and vehicle compatibility as well as videos are invaluable. I also contacted via email for some pre-sales questions and the response was excellent. Shipping, customer support, and all the rest is top notch. I also am impressed with your streamlined process to leave reviews (which is probably why you have so many reviews). Oh, and you had great prices, too! Props to all of you!
Andrew
7/26/2013
The carrier I bought was available at etrailer and amazon at the same price, I almost chose amazon as that is my default but I thought Id give these guys a try. Man am I glad I did, the service is personal and fantastic. I will be shopping with etrailer again.
Benjamin
7/26/2013
service was quick and efficient! Thanks
Bill
7/26/2013
Very fast shipping. I researched around and found etrailor had the best product for me. Pretty easy to install however the are some very tight spots to get to. My kids little hands came in handy.
Bill
7/26/2013
Product was as shown really good and the service was impeccable! fast service and I really appreciated there quick response Thanks for your service I would certainly do business again with your team
Bruno
7/26/2013
It was great and Ill do it again
Domingo
7/26/2013
Order personnel were fantastic. Delivery was on time. Price couldnt be beat. I would recommend etrailer to anyone.
Glenn
7/26/2013
Jack cover was perfect.
Greg
7/26/2013
The bearings on my 1989 Bass Tracker trailer were turning rough. I found what I needed at etrailer at a great price. I ordered races, bearings, seals and Bearing Buddies. They arrived before I expected and installed perfectly.
James
7/26/2013
Im very pleased how quickly my order shipped. It was very easy and hassle free to order online. Great pricing!
John
7/26/2013
I really wanted this item to work! It looks to be very well made, a quality thing. Unfortunately, it does not seem to fit in my 10 year old truckdoesnt align w/the latch mechanism, doesnt fully rotate in the opening in the tailgate once installed key cannot be removed. I was able to get it into locking position w/the bezel off by moving the latch mechanism w/a screw driver but, even after all that, pulling the latch handle opened the tailgate. CS is sending a replacement w/an RA for the previuosly received one and Im still hoping for a succesful install. Well see how it goes but I wish that CS had offered me a refund after speaking to me because they should have realized that I was mechanically adept enough to accomplish this task and that unsuccessful outcome was due to a problem w/the merchandise. Their excuse was that perhaps the item was defective, Okay, fair enough...well try again but, if this is a no go, I will expect a refund!
Joseph A
7/26/2013
Within an hour or two of placing my order, I received a shipping notification with a free upgrade on the shipping method. I will definitely return to etrailer.com for any future towing needs!
Matthew
7/26/2013
First class company, fantastic service, competitive pricing, and very helpful video on line to help install the hitch. I would highly recommend to anyone looking for trailer related equipment.
Paul
7/26/2013
Great selection. Fast shipping.
Alexandru
7/25/2013
Very easy to install hitch and trailer wiring on 2013 Chevy Cruze
Barry
7/25/2013
First time shopper, experience was excellent. Great product lines, Great order and shipping experience - quick, economical and kept informed
Ben
7/25/2013
Great ease of web-site .Able to find right hitch for my car and wiring harness.The only thing is the site should have reminded me that I needed a ball for hitch.I was just kidding .Very fast shipping 3 days delivered.Great Company.
Charles
7/25/2013
Ordered the part on Monday July 22nd, received it here in Cincinnati on Thursday July 25th. Installed the fan and it works perfectly. We appreciate everyone involved with this order and will be ordering in the future when necessary. Great job everyone!
Charles E
7/25/2013
Great customer service, very knowledgeable and personable. I will do a lot more business as my company grows.
Cory
7/25/2013
The wiring harness was shipped promptly and arrived earlier than expected. The kit was complete including zip ties, fuse and double sided tape to mount the box. The directions were clear and the YouTube video was very helpful as well. This is my second highly satisfied purchase I made with etrailer.com. The bonus is that I saved over $60 in labor versus the major truck and trailer rental office!
David
7/25/2013
Awesome knowledge of products, great service and quick efficient order processing!
Harold
7/25/2013
What a great company shipped my order express when they did not have to free. I have never had accompanying do nothing free great product cant say enough about how great etrailer has been. Thanks you.
Jake
7/25/2013
I was very impressed with your site and service-after-sale, including tracking information that was furnished within hours of placing my order.
James
7/25/2013
Fantastic experience! Great post-order follow-up and a no-charge upgrade to expedited shipping. Thank you!
Jeffrey
7/25/2013
excellent customer service from lexus g.
Jesse
7/25/2013
Service was excellent. My order was as stated and lower shipping rates to Canada certainly were a bonus. Thank you.
Keith
7/25/2013
I cant anything Ive done that was easier. Great price, great communication and GREAT service. Thank you very much!
Kenneth
7/25/2013
I ordered some brake parts and one piece was missing from the order. I called customer service and told them. They shipped the missing part out right away. I am very happy with the service I received from ETrailer.
Kenneth
7/25/2013
Excellent service!! Had an iteam that was on back order for a while. They called me an informed me of it and also sent what wasnt on back order to me!! With not extra shipping charge!! When the iteam came in to there wear house they sent it to me that day!! Using etrailer for all my needs! Nice job.
Nicholas
7/25/2013
Very quick service!
Norm
7/25/2013
Service was excellent !
Richard
7/25/2013
Your website has good descriptions and specifications as well as cross reference information which it very easy for me to find the right grease seals for my trailer.
Robert
7/25/2013
Finally found the 2 x 1 1/4 ball shaft at E-Trailer. Couldnt find one locally. Now I can put my load distributing hitch back into service!
Ron
7/25/2013
Very pleased with your service!!!
Spyros
7/25/2013
This was an excellent shopping experience. The items were as described & the shipping was as promised.
Winston
7/25/2013
Informative and easy to work with.
Ben
7/24/2013
Nice ordered today shipped today . Had what was needed and help was useful.
Beth
7/24/2013
Ordered a Hidden hitch and Thule bike rack for my 2007 Honda Odyssey. Selected the standard free shipping 5-7 days, but Etrailer upgraded the shipping to 3-5 days for free! Wow, great customer service like that is hard to find. The installation instruction videos are excellent and gave me the confidence to install everything myself. It was easy to bolt the hitch on just as the video shows. It really does help to have an extra pair of hands to hold up one end of the hitch as you are installing it. Tip, there is actually room to slide the hitch in over the muffler if you want to skip the step of lowering the muffler. Have used the Hidden hitch and Thule Apex bike rack a couple times so far and am very pleased with both of them overall. The only minor suggestion I would have is if you really want to carry four adult bikes, you might want to opt for the five bike rack instead to have some extra wiggle room. Definitely recommend etrailer.com! Great ion, great prices, and best installation videos.
Bruce
7/24/2013
The shipping was fast an the service was great. Will shop here again. Definitely satisfied with the service.
Casey
7/24/2013
I was dealt with nicely and with Cole a knowledgable person who answered my questions and took my order. Well done
Craig
7/24/2013
Excellent seller. Super fast shipping and upgraded the shipping at no extra cost to me. Impressive.
Donna L
7/24/2013
I am very pleased with the service I received from Mark.
Donnie M
7/24/2013
My new favorite add on website. Thanks all!
Duane
7/24/2013
You had a great shipping price. That was the reason i ordered the light from you.
Eddie
7/24/2013
Lowest price I could find from a trust worthy company. Ordering was simple and fast, not confusing. Ill order again from etrailer.com.
Harold
7/24/2013
Ive completely restored a boat trailer and etrailer was one of the reliable, fast shipping and hard to find parts online store i used frequently. Highly recommend anyone to shop at etrailer.com.
Henry
7/24/2013
Air Lift brand parts were as ordered. Order tracking was very easy. Would order from here again.
John
7/24/2013
Online shopping and ordering was easy, prices are competitive, and shipping was quick and FREE. Everything arrived on schedule and as specified, complete with all required hardware. Installation was quick, and instructions were more than adequate. Im happy with how the whole thing went.
John
7/24/2013
Great people to work with. Shipping was the fastest ever! Prices were the best when comparing with other places. I would recommend etrailer.com to my friends.
Lance
7/24/2013
The web site was very useful and easy to get around in. Ordering was a snap.
Mike
7/24/2013
Great experiance, great shipping will use again.
Milke
7/24/2013
So far I have had a great experience. All the information was clear, price was very good, and customer service is great. They offered free shopping on large orders and upgraded me to a faster shipping at no cost. I received an email response right after my purchase. I received another email the same day saying my order has shipped 24 hours sooner then expected!
Nick
7/24/2013
All good, xactly what I wanted for a non standard trailer hitch, does fit my lawn tractor and best of all its rated for 2000lbs., probably about 1900lbs. more than my lawn tractor. Delivery to a foreign country werked gud.
Peter
7/24/2013
The young man was very helpful and answered my questions immediately without any hesitation. Also very courteous is every way. Now I hope things work out so everything fits as to your video indicates. Thanks again for a fine experience - so far-
Phil
7/24/2013
Parts arrived today, 7/25/13 and were ordered on 7/19/13. Im very pleased all around. Thanks,
Robert
7/24/2013
Your representative, Troop, was extemely helpful in helping me choose the right trailer hitch and in helping me make the decision to buy it. The price was very good as well. Thanks Troop and etrailer!
William
7/24/2013
Fast, efficient and best price
Blaine
7/23/2013
Upgraded my shipping so it will arrive before my trip. I was considering to buy this product locally but once I received the shipment confirmation and the date it will arrive, I am glad to have ordered through etrailer.com
Cahn
7/23/2013
Good prices, great service when they noticed some issues with my order. Rose G was extremely nice and helpful!
Darren
7/23/2013
Everyone I talked to was helpful and knowledgable. When the recommended bike carrier didnt fit, they contacted Thule and called me back quickly and helped find another route.
Debra
7/23/2013
Excellent service. I placed my order mid day on Saturday and the item was in my mailbox on Monday. I have rarely experienced such prompt and professional service. Their website allowed me to search and find the exact item I needed. Etrailer will be my first stop any time I need parts in the future.
Edward
7/23/2013
The agent Gail was extremely helpful and informative. I did not make a purchase on the first call to her but called back and placed an order because of her. Thankyou.
Gayle
7/23/2013
great to work with
James
7/23/2013
I think that this is an easy site to look anything up.... I looked all around town to find this adapter but could not find etrailer hooked me up.... Have not got it yet but hopfully soon thank you etrailer
Jason
7/23/2013
Super easy to deal with. Great customer service. Would definitely recommend etrailer.com!
John
7/23/2013
This was the first time I used etrailer & I will use them again .
John
7/23/2013
Great company and website, very easy to navigate and use. Also got upgraded shipping at no additional charge.
Josh
7/23/2013
THIS IS MY FIRST PURCHASE FROM E TRAILERS. SO FAR I HAVE BEEN BLOWN AWAY AT HOW QUICKLY THEY RESPOND TO MY ORDER, WITH SHIPPING, EMAILS TO NOTIFY YOU OF THE PROCESS. ALSO THEY UPGRADED MY SHIPPING ABSOLUTELY FREE. I WILL DEFINITELY TELL ALL OF MY FRIENDS ABOUT E TRAILERS. THANK YOU FROM A VERY SATISFIED CUSTOMER.
Kenneth
7/23/2013
Product as advertised. Shipping was right on time. Always a reliable company to order from and the products are high quality.
Michael
7/23/2013
Very good response quick and decisive. Thanks for your help.
Richard
7/23/2013
Great response on my order! Thanks also for the upgraded shipping.
Richard E.
7/23/2013
eTrailer.com is a great service. I needed a trailer tire that no local store had in stock, so I ordered from here. The price including shipping cost was less than the tire stores, and the shipping was super fast! Will definitely recommend eTrailer.com.
Roger
7/23/2013
Troop & Suzanne were very knowledgeable about their products. They were so helpful & patient with the whole process of helping me get the right parts and installation suggestions were very helpful also. Thanks for all the help and quick expediting of the parts.
Roger
7/23/2013
E-trailer had the best price and they upgraded my shipping for free. You cant beat that!
Tom
7/23/2013
The informational videos you provide are a unique and welcome service. Appreciate the great service you give.
Wanda
7/23/2013
The pictures of the part you provided really helped.The constant info. on the tracking was great.The part was right & fit good. Thanks
Wes
7/23/2013
To all the staff at etrailer. It is my pleasure to deal with you Thks again
Anthony
7/22/2013
On time delivery exactly as forecast by Titus at etrailer. Installation instructions very detailed and intuitive - all hardware complete. Installation was straight forward. Thank you etrailer.
Bill
7/22/2013
I would highly recommend etrailer to my friends. You offer a vast list of products making it easy to find what you need. Excellence customer service. and fast shipping. etrailer is now the first place I will look for RV products. Thanks etrailer!
Bruce
7/22/2013
Very receptive and easy to communicate with!
Chase
7/22/2013
Arrived fast and products in good condition.
Christine
7/22/2013
Excellent experience with order. I have shopped with etrailer many times always with awsome customer service. This particular time my shipping was upgraded at no charge. My go to place for all my towing and hauling accesory needs.
Christopher
7/22/2013
Excellent customer service. Alicia G. Is the best Went to my local Honda Dealer in Newburgh, NY and they wanted $199 for just the 4 pole flat wiring connector. Will recommend trailer to everyone I know. Thanks again.
Curtis
7/22/2013
Fastest service I have received in a long time and thanks for upgrading my shipping so I can receive it earlier than expected.
Dan
7/22/2013
etrailer has a large selection to choose from. They provide valuable information to the buyer on narrowing down what hitch will be the most appropriate for your vehicle and trailer. They have great customer service, and love the free shipping! Also, out on YouTube they have installation instructions for their products.
Derek
7/22/2013
The hitch aligner arrived in the mail today. Such fast delivery! The sales person on the phone was so friendly. Following the instructions, the hitch aligner positioned the ball directly under the trailer receiver. The little nylon bag lets you keep the aligner conveniently in the door pouch of the pickup truck. This is a must have for travel trailer campers.
Don
7/22/2013
Matt did an excellent job!
Gary
7/22/2013
etrailer.com is great to deal with. Fast Shipping and the products are exactly as advertised. I have purchased parts from etrailer.com before and will do so again.
James
7/22/2013
I was really impressed with how you handled our order. We ordered on Friday about 6:30 pm. Package arrived on Monday. Now thats fast service!
James
7/22/2013
Super fast shipping and a product.
James
7/22/2013
This is now my third order with e-trailer in a couple of months. Great prices, and awesome service with quick shipping.
Jim
7/22/2013
Very good prices, service and communication. Good source for hard to find parts.
Joel
7/22/2013
Im very happy on how easy it is to order a product from etrailer. I really liked how an etrailer representative emailed me soon after my order, to confirm the status of my product.
Jose
7/22/2013
I purchased a Fulton trailer fender, looks identical to the other side. E-trailer is fast with delivery and DIY saved me $$$
Kevin
7/22/2013
Thanks fur the hitch and wiring for my Jetta. E-trailer has always done a great job at shipping the things I need and the parts are the right ones that I need ever time.
Les
7/22/2013
Sales person knew products well and was very helpful. fast transaction and shipment. very happy costume.
Mark
7/22/2013
Good price, perfect match and perfect fit. Installed in less than 10 min! Thanks again.
Michael
7/22/2013
I placed an order late Sunday night and then realized the free standard shipping may not deliver my order as needed. I sent an email asking for advice on needing to upgrade my shipping. Quickly received reply that my order had been upgraded to Express Shipping and would arrive earlier than expected. Totally unexpected service that is uncommon with todays online retailers. Great product options, best possible price and fantastic support and service!
Ron
7/22/2013
I am very pleased with the professionalism of your staff. The fallow up e-mails were very helpful. The shipping was quick and the product arrived in great shape. Your product was just as described. I would definetly do business with you again.
Thomas
7/22/2013
My first and second experience with etrailer has been a very positive one. Suzanne and Nicki were very knowlegable and helpful. I was really pleased with the service plus the orders were shipped the same day. Im sure we will use the company again!
Arlene
7/21/2013
Recently purchased a hitch and wiring for my 2008 Hyundai Sonata. Instillation was a breeze thanks to the descriptive video on the website. Had some minor issues with instillation, but it was a mismatch of the holes in my frame, and in no way the fault of etrailer.com. I would recommend etrailer.com for anything to do with towing projects. Also, parts got here 2 days before i was expecting them. Thanks again, and keep up the good work!
Bronson
7/21/2013
We down sized from a Suburban to a mini van and needed a trailer hitch for our cargo hauler. We got the mini van a week prior to leaving on our family vacation and needed the the extra cargo area, etrailer.com got me the trailer hitch quick. Great shopping experience.
Erick
7/21/2013
Thanks so much for the great service and online ordering experience! Part was exactly as described, shipping was great for the special rate. Couldnt be happier!
Gregory
7/21/2013
I buy from Etrailer frequently and always get good service. They happen to have most of the things that I need to purchase all in one place.
James
7/21/2013
I was kept informed of my orders, and you went out of your way to see that I received a ball mt. for my soon approaching trip. Wonderful service and a very helpful, friendly staff. Thank you, James
James
7/21/2013
Was so nice to talk to an american that really knew her business. Sweet voice too!
James
7/21/2013
I bought a used 18k signature series slider hitch. I could not find any information on the rails that came with the hitch. I finally found on the etrailer web site, ask the expert. I asked my questions and no time at all I got a reply from Michael Howell solving all of my problems. I highly recommend etrailer.
Jerry
7/21/2013
Boy your service is 200 percent better than what some of the others companies are. Ordered on Saturday the 20th. And was shipped by Sunday the 21th. That what I call service. Thanks a lot, I couldn’t be happier. Will be doing business with you again. John
John
7/21/2013
these guys are great...better shipping terms than they promised...Ill be back for more of my trailer accessories. thanks!
Jonathan
7/21/2013
Ordered my adjustable hitch receiver on a Sunday afternoon and received an immediate email confirmation from Lee telling me he upgraded my FREE shipping to 3-5 Express AT NO ADDITIONAL CHARGE!!!! Now THAT is customer service!! Thanks etrailer....Keith frm MN!
Keith
7/21/2013
Carry a lot of products that can be applied to difference situations.
Larry
7/21/2013
Hitch went on in an hour with no issues, truly an easy install all the way around. I am impressed at how clean the car looks with this hitch, nothing hanging down other than the receiver. Wiring kit could have had a little extra length on the lead from one side to the other, that would allow for tucking the wires up and out of the way. Otherwise it was a snap to install and everything works great.
Peter
7/21/2013
Just what I needed and the price was great. Very fast shipping. Definitely will be a return shopper.
Phillip
7/21/2013
fast service good product thanks . would order again
Thomas
7/21/2013
After reading some strong reviews about a hitch for my Honda CRV, and watching the excellent install video, I decided to buy etrailers hitch. I ordered at 10:00 am and in a few hours I got an email saying not only did they ship the hitch, they were able to have it upgraded to the 3 to 5 Day Express Shipping at no additional cost Great for me. Their hitch, which looked every bit as good as the one at the honda dealer, was much less than half the cost.
Albert
7/20/2013
I spent a few hours late Friday evening. trying to find trailer parts that where affordable, and had reasonable shipping costs. I found that and more at etrailer.com. Within an Five minutes of my order being placed, I received an email updating my order status, and in under twenty four hours another stating it had been shipped... now thats service. It was a please doing business with these folks, and I highly recommend them! Thanks to all at etrailer.com!
Dennis
7/20/2013
excellent service so far
Gyorgy
7/20/2013
Couldnt be more pleased so far...Had a question....got it answered....quickly. No one tried to up-sell me. nice! Michael Howell was excellent!
Holly
7/20/2013
I continue to be amazed by the great customer service from Etrailer. Simply the best company in the business.
James
7/20/2013
I bought a Thule bike rack and a 1 1/4 inch Curt hitch. Both arrived sooner than expected and are in great shape. I have already recommended www.etrailer.com to a couple of friends as well as my brother in law. I will keep this site bookmarked and they will be the first place I check the next time I need a hitch or accessory. Great communication too!!
Mark
7/20/2013
I think you offer great customer service. It was nice to hear youd upgraded and sped up the shipping of the items I bought at no additional cost to me. Im looking very forward to getting the trunk cargo holders as they look like just the right kind of product sturdy, yet removable to put in other vehicles. Thank you for having this product available. I didnt do a lot of looking, but have a feeling there isnt many other options like this available. I will be excited to check out and review the quality of them after I receive them. Plan to use mostly for groceries hate having an open trunk space where everything moves around.
Pamella
7/20/2013
Awesome Customer Service!
Randy
7/20/2013
the marker light worked great easy to put on service was very good shipment was very fast thank you will buy again looking for a towable bike rack for under 160.00
Ronald
7/20/2013
Excellent service & price. I went to several RV parts stores with no luck. Found the part at etrailer and it shipped the same day. Thanks
Butch
7/19/2013
Oustanding service. Very courteous and kind extremly fast shipping.
Daniel
7/19/2013
I am very much impressed with your service. My return item has been delivered to UPS. Thank you for your quick turn-around.
Dean
7/19/2013
Excellent service. For the Timbren parts I ordered etrailer was by far the cheapest supplier by a long way, and UPS shipping was free, and delivery fast and efficient. One of my favourite US suppliers yet again.
Geoffrey
7/19/2013
Great online experience. Ordering was easy and quick. Felt very secure. Instant response when order was placed and received upgraded shipping. Will always come back to E-trailer. com for all my trailer needs.
James
7/19/2013
My experience with etrailer.com was excellent ... 5 stars all the way! The Draw-Tite 2 trailer hitch and Yakima SwingDaddy bicycle rack were shipped and delivered promptly and arrived in excellent condition. We have a 2010 Toyota RAV4, and the hitch installation video available on the website made the job very easy. Weve had the hitch and bike rack for a year now, and I highly recommend the hitch, the bike rack, and the company, etrailer.com.
James
7/19/2013
Pat treated me very professional and could not have done more for me. She got my product shipped same day even though it was a pm afternoon call.
Jay
7/19/2013
I needed a trailer wiring system for my Mini Countryman. Etrailer had a complete name brand Curt kit for less than other sites and they have a Toronto, Ont. distribution centre which put any worries of a problem at ease. I ordered my kit at 10am Thursday and received it - complete - at 1pm Friday - 1 day! Im impressed and will use etrailer again.
Mike
7/19/2013
we were very pleased with etrailer.
Roy
7/19/2013
Great customer service I ordered two, only needed one, Jan fixed it quickly...even checked again to ensure i had ordered the right part. Well done!!
William
7/19/2013
Superior, fast service. Great communications. I go to them every time I can.
Benjamin
7/18/2013
Bought that whole weird vertical hitch, wiring, and ball mount for Chrysler 300C. Mounting was a bit easier than described. Hitch fit perfectly. Wiring plugged right in, -and worked correctly. I haul everything. No failures. Excellent product. Now need the vertical adapter to horizontal. Found the pic with measurements. Support handled my one question. Its on the way. While I dont usually post reviews, we need to hear the positives about these good guys.
Bill
7/18/2013
On line catalog very easy to use. Good order confirmatiion and initial follow-up. Could use another confirmation of order shipment, but order arrived and was exactly as requested. Reasonable shipping expense.
David
7/18/2013
etrailer is a great company, website is easy to navigate, great descriptions of their products....and they upgraded my 5-7 day Free shipping to 3-5 day FREE shipping. Ill definitely use them again. Thank you!
Flournoy
7/18/2013
very good website for oginization an information
Gary
7/18/2013
Both the AIR BAGS and Tie Downs are working perfectly as advertised.The air bags are installed along with the plate for my Gooseneck Trailer. I could not be happier with your product.
Harvey
7/18/2013
Holy cow! This is the first time Ive ordered something from etrailer.com and they are super fast and has great customer service! I need to get more gear so then I can order some more roof rack accessories from these guys. Thank you
Kenneth
7/18/2013
well made bike rack, my 29 incher fits nicely, very good service, fast shipping.ordered on monday it was here on wednesday.
Larry
7/18/2013
WOW! I placed an order for a lock with etrailer.com less than 2 hours ago. Since that time I had a personal confirmation they received my order, followed less than an hour later with another notice that they had already shipped my item! No wonder they have 4 1/2 star customer satisfaction reviews. You guys ROCK! Thank you for the awesome service. I would absolutely recommend you to the people in my trailer group.
Maggie
7/18/2013
We are very happy with our purchase, it arrived before promised. It is easy to put together and is very sturdy. We cant wait to use it on our trip.
Maria
7/18/2013
Service is geared to customer satisfaction. Shipping and tracking is great. Every product I have ordered has been very satisfactory. The free shipping helps. Appreciate etrailers huge inventory in stock. Staff is knowledgeable.
Owen
7/18/2013
Like your web site, easy to navigate and great selection.
Pierre
7/18/2013
My experience with etrailer was fantastic. Even though they originally thought I did not need any parts from them Nicky K and John H went out of their way to contacted me AND hooked me up with the manufacturer for further insight into my issue with my Atwood master cylinder from my boat trailer. They were very friendly and knowledgeable. They wanted to be of assistance....go figure! I first found them with their informative YouTube videos. With the service I received I decided to replace some of the items on my trailer and had no buyers remorse. I heartily recommend them highly.
Reno
7/18/2013
Great service, knowledgeable,courteous,efficient, I highly recommend to others.
Rich
7/18/2013
etrailer is GREAT!. You have great prices, shipping is right on time and the fifth wheel hitch and install kit were perfect . It took my son and I 2.5 hrs to install the unit. Great Job ETRAILER.COM!!!!! I give you 6 Stars
Thomas
7/18/2013
I was very happy with my order.I liked the way etrailer has the parts showing all the sides top and bottom and the short video was great.The part I ordered come with in three days.I will order all my trailer parts from etrailer from now on.They do a great job.and it is well done!
Thomas
7/18/2013
very helpful, kept me up to date via e-mails no questions about my status
Allen
7/17/2013
Great product delivered on time.
Andy
7/17/2013
etrailers web site us easy to navigate and helped me match products which need to fit together properly. Shipping was promptly arranged and I am happy with the products. The best part was the Customer Service person who emailed and phoned me to let me know there had been a snag in my PayPal payment and provided ample time for me to correct the problem without delaying the order.
Charles
7/17/2013
Purchased a class III Hidden Hitch for my Dodge Grand Caravan minivan from etrailer and it fit perfectly within 45 minutes. Etrailer was true to their word and matched the price on the competitor plus 10 percent of the difference. Thanks to the demonstration video it was easily understood how to install the hitch. Etrailer provided e-mail updates regarding shipping status of the the hitch and quickly answered my questions. Great support staff and excellent service, I recommend etrailer to all of my friends.
Christopher
7/17/2013
Well I do not have my product yet but I did have to call and get some information and in that process I was directed to this item that is better than what I wanted and solved two problems. Thank you for the direction and the fast service.
Craig
7/17/2013
My order arrived today as promised. The wheel I ordered was exactly as advertised and entirely intact after shipping. I am completely satisfied with this transaction.
Don
7/17/2013
This was my first order, I was very pleased with the speed and quality of my order, thanks again :
Ernest
7/17/2013
I think this company will do you all well. They take care of business in a very professional manner, even for a first time customer. That is a rarity today..I have been buying and selling on the internet for years and that is the way I treat all my customers and I expect no less and got no less.. GREAT COMPANY I Thank Them Again!!
Frank
7/17/2013
Wonderful provider. Great communication, easy to track, and top notch packaging and delivery. Will stop here first the next time I am looking for accessories for a vehicle. Thanks!!
Gary
7/17/2013
Spoke to Judy M who was very informative about the product I was looking for. Polite,helpful,professional. A rareity these days!
Gregory O
7/17/2013
the staff there knows their business, I like that they are In the know of what they are selling. very fast order thanks again
Ken #3005
7/17/2013
Jena was very helpful, even though the piece I was looking for was for a bike rack brand you dont carry. The replacement part I needed came in quickly and fit perfectly.
Maria
7/17/2013
Fast shipping of my reciever tow hook, thanks.
Mark
7/17/2013
Im extremely pleased with my results from etrailer.com, having ordered three products here in the last several months. The web site is very easy to use and helped me find exactly the products that I needed, including comparisons with similar products. Im also pleased with the prices, as I compared them to other sources. The service is outstanding, with order and shipping notifications sent out rapidly, and products were shipped very quickly. I highly recommend etrailer.com.
Matthew
7/17/2013
Very good experience with all phases involved. Quick and informed responce from Julie and George. Will definately shop here again Thanks
Michael
7/17/2013
Great ion. Great prices. Outstanding & speedy shipping of my order. Will be the first place I go for future camper purchases.
Mike
7/17/2013
I dealt with John H. Excellent sales person. He has made sure my experience with your company was beyond reproach. Thanks
Raymond
7/17/2013
My order came quickly and I appreciated being able to track its progress all the way. I installed the hitch with no problems at all....everything fit exactly. I liked that the torque requirements for the mounting bolts were supplied. In a day or two Ill tackle the wiring harness. I think the hardest part will simply be getting access to the vehicles wiring harness. After that, I anticipate no problems, as all the wiring looks to be well labeled. Thank you for a great on-line shopping experience.
Robert
7/17/2013
etrailer.com has been excellent in the two transactions I have made with them to date. Email updates come immediately and they even expedited shipping voluntarily. I will return to etrailer.com in the future. Recommended!
Russell
7/17/2013
My friend and I are building a trailer and we had some challenges locating the correct size fenders... until he found your site. I ordered these fenders today and in only a few short hours I was notified they were shipped and the shipping was upgraded. Good price and great customer service and communication. Thanks etrailer! Al.
Alan
7/16/2013
The wiring harness was easy to install after watching the video thanks for the fast shipping, too!
Catherine
7/16/2013
Called just to check stock. Heather took my order gave me plenty of time to find what I needed. Great experience, you got me for life
Charles
7/16/2013
This is my second e trailer purchase and very pleased both times! Got my tires delivered to work today and was surprised the 2 rim/tire combos were actually boxed up to be shipped. I work in a shop and have never seen tires packed well like that. Usually they are stuck with labels and shipped as they are. Ordered Friday and received on Tuesday. I will be installing them on my pop up camper this weekend. Also ordered a camper light/fan combo this time and it was over $30 less than a local rv dealer. Thanks!
Chris
7/16/2013
Etrailer is GREAT!!!!!, and it is a good place to find stuff you are looking for and the shipping is great to.
Christopher
7/16/2013
I called last week I think Thursday July 11. Dana took my order and last night July 15 UPS delivered the order. Dana was very helpful and followed up with and email to confirm my order. My Thanks to Dana for the help and getting my order out so quickly
Jim
7/16/2013
Great service. Items received within 3 days of order. Fast And free shipping as promised Tanks Etrailer!!!
Leo
7/16/2013
Ordered at 10:09 pm. Shipped at 6:49 am! I think we get an A+ for timely customer service.
Mark
7/16/2013
I was really impressed with the friendliness of the customer service representatives. They were patient and very helpful. They were very helpful to get my order out quickly. Hopefully the order will arrive in the stated time.
Phillip
7/16/2013
Great selection and prices. The customer service and communication is second to none. Thanks, etrailer for a great buying experience.
Randy
7/16/2013
Entire project went pretty well. Part shipped was in perfect condition, missing one of the feeder wires for the bigger bolt but you guys remedied it very quickly while in shipment, I found a great alternative involving black tape. The minor grind out was easy with a cheap rotary tool with a grinding bit, took just a few seconds of grinding. This is the second one I installed and would use you guys again. Now I just need to figure out which bolt goes where, front or back It would be an improvement if all bolts were the same...I always seem to screw that up. Installed by myself with a floor jack in about an hour....
Rod
7/16/2013
Glad I found your site. The videos were very helpful. I have added it to my favorites so I can return in the future.
William
7/16/2013
I am glad I found eTrailer when I shopped for a hitch to fit my 2013 Equinox. Delivery was very quick, the product actually as described with a very competitive price. I would recommend eTrailer to anyone.
Allan
7/15/2013
I was so impressed with e-trailer, I have never ordered springs before, let alone equilizers or bushings, nothing. But with the help page, for measurements and the descriptions, I was able to get all the replacement parts I needed in one place, and I did it myself, On-LINE, yeah. I am guessing I saved a pretty penny on the parts as well, plus the standard shipping was free, how much better could it be, well, the upgraded the shipping so I would get the parts within a few days, and still didnt charge me. Also, and very important to me, the parts are all high quality, brand name parts, Redline, Dexter, a lot of the factory parts are Dexter, so I was pretty impressed. I will never use another company, unless someone shows me a better place to purchase parts like this. I doubt that will ever happen. Thank You Guys, very much, Sincerely, Clint
Clint
7/15/2013
Been great so far. Would like to recommend that you include with your notice of shipment, the tracking # and carrier. Going to your web site which only gives me a map and tells me that the order is shipped/date. I would like to have more info on the notice.
Ed
7/15/2013
Perfect transaction. Order was complete and exactly what I ordered. Great packaging light bulbs were carefully packaged. Shipping was quick and communications were detailed. Thank you eTrailer.com!
James
7/15/2013
This is the second order Ive placed with etrailer. The first was about two months ago, and the second was yesterday. The first order shipped right away, and was received very quickly. The second order shipped today less than 24 hours after being placed. I appreciate the quick response.
Jim
7/15/2013
Extremely informative ordering site and easy to use.
John
7/15/2013
I am in the middle of rebuilding a trailer and etrailer.com has been my #1 source for information, tutorials, and replacement parts. The customer service has been great. I received multiple emails about the status of my orders and quick resolution of one issue. I am a very happy customer.
Joseph
7/15/2013
Installed the hitch without a hitch. I watched the video and installed the hitch and wiring harnest in about a hour without any problems.
Mark
7/15/2013
easy to order ,fast response,great prices!!! would recommend to friends and family
Michael
7/15/2013
Received ordered part on 7/13 two days before scheduled delivery. Havent had time to install because of raingood thing, but it is exactly what I ordered and at a good price. Thanks.
Mike
7/15/2013
Helpful staff Tamara W, fast shipping to Canada and lenss ordered were an exact fit for my boat trailer!
Ronald
7/15/2013
Not only was pricing great but communication regarding an order was exceptional, especially on a Sunday afternoon. Great experience...have bookmarked your page and will share the experience, thanks,
Rusty
7/15/2013
Outstanding....easy shopping, simple ordering, fast shipping, and a great product for the price. A great experience all around. Thanks!
Ryan
7/15/2013
Very helpful on phone to make sure I ordered the right parts. very fast shipping and packaged well
Sonia
7/15/2013
I have been very happy in my dealings with etrailer, both from a price perspective and most of all with the pleasant people and very fast shipping. The staff has taken time to help me assure that the parts I am buying are indeed the appropriate ones for my particular applications, and never seem to rush or brush aside an opportunity to make the service the best it can be. That is why I use etrailer whenever I have a need they can fill. A happy camper!
William
7/15/2013
The light is awesome, AND THEY LOOK AWESOME ON THE BACK OF MY 3- WHEEL CUSHMAN!!! AND YES I WOULD RECOMMEND YOU PEOPLE TO ANYONE, YOU ARE GREAT TO DO BUSINESS WITH!! YOU TAKE VERY GOOD CARE OF YOUR PEOPLE!!!! IF I NEED MORE LIGHTS OR WHATEVER I WILL BE CALLING E-TRAILER!!!!! THANK YOU VERY VERY MUCH!!! DENNY!!! P.S. KEEP UP THE GOOD WORK!!!
Dennis
7/14/2013
The etrailer.com service is lightening fast. Shipping could not have been initiated in a more streamlined manner....and on a Sunday!!!
Edwin
7/14/2013
Second time Ive shopped here and both times I have been happy with the results. Fast shipment and well packed. Ill be back.
Gerald
7/14/2013
I appreciated the online video of the install as a preparation to doing my own vehicle. The wire thread grip is ingenious and gives anyone the insurance of doing it themselves. In addition to the install I needed to place my finger thru the second frame hole to hold the bolt in its place when I secured the nut. Thank you. JPR
John
7/14/2013
Best on line retailer I have ever used. Love all the how to videos. Its what got you my business.
Joseph
7/14/2013
This is my second order from etrailer. Your phone sales people are especially helpful.
Kirk
7/14/2013
Amy was very knowledgeable about the products I needed and easy to work with. A very enjoyable and pleasant experience. You had all the parts I needed at a reasonable price. thank you.
Leroy
7/14/2013
Packaged well, arrived quickly and everything fit as expected. 5th hitch I have installed and havent been disappointed. My one recommendation, I dont have access to a lift and use the sturdy shipping box as a work surface to slide under the vehicle. The box for this shipment had 58 corrugate staples and could have used 1/3 to 1/2 fewer! Save one resources and save me some removal time!
Michael
7/14/2013
Easy product searching, checkout and delivery.
Ramiro G
7/14/2013
I bought the tailgate for my husbands truck. he loves it. I was very impressed with the price and even got free express shipping! Thanks so much!
Sharon
7/14/2013
I have been an occasional customer of etrailer.com since 2009. Every single shopping experience has been totally satisfactory. The Customer Service department is outstanding. I believe their how to videos and user testimonials are invaluable. When I encountered a fitment issue with a weight distribution hitch issue it was resolved quickly to my complete satisfaction. I felt like the CS representative was genuinely interested in my problem and went out of her way to correct the problem. This company conducts their business like a small business and clearly places their customer first.
Thomas
7/14/2013
The follow-up email ensured that the ball was in motion. Then came the confirmation & pending shipment notice. Very thorough! The keys were delivered in less time than expected, making etrailer.com an excellent vendor, making me a very satisfied customer!
Thomas
7/14/2013
Trailer hitch fit perfectly and looks great . The wiring harness was a breeze with the how to video . Could not be happier .Would gladly recommend etrailer to anyone .
Troy
7/14/2013
The parts that I ordered were extremely timely .The how to videos were very helpful ,and the tips from other customers too .I upgraded brakes on my trailer and buying complete assemblies and the nuts to go with them was the only way to go
Wayland
7/14/2013
Just about the best website online for finding the widest range of parts. The prices are amongst the lowest that many search engines send inquires here. Free shipping and no sales tax makes it a easy, and a good return policy makes up for mistaken orders. I did my order over the phone and was impressed that the operator was able to suggest alternative parts when it was determined that one of my items was going to be delayed from the manufacture.
Christopher
7/13/2013
Good selection had exactly what I needed and free shipping was nice. More importantly they upgraded my shipping to sooner delivery and Saturday personal email with updates. Will shop here again.
Daniel
7/13/2013
Incredible. As a dedicated online buyer I can tell you these folks are as good as it gets. Ive not had a better online experience. I believe they actually do care about their customers and thats a rare feature in todays retail world. What I liked most was that they gave me a phone number and extention to call back if I had any problems.
Douglas
7/13/2013
Outstanding service! Outstanding web site! Ordered the Draw Tite Trailer Hitch and Thule Vertex 2 bike rack. Before installing the trailer hitch I removed all the staples from the trailer hitch cardboard box then placed the cardboard under my 2012 Ford Fusion to lay on. Did not use jacks to lift the car to install the trailer hitch. Installed hitch by just following the etrailer GREAT Video. Very pleased that I purchased from etrailer.
Edith
7/13/2013
I got the hidden hitch and it was really easy to put on the car and i would recommend anyone looking for a hitch to go to e trailer i have no doubt i will be back thanks
Gregg
7/13/2013
Package came quickly and installed nicely. I would do business again with etrailer.
Karen
7/13/2013
This is my second purchase from e-trailer. They provide great customer service, fast shipping at a fair price and quality products. I would certainly recommend them.
Ken
7/13/2013
Best online experience ever! I cannot believe that the cost was so low, to include shipping costs. I have to wonder if they actually made a profit or not. I would have paid 10 times the cost or more for the same part at an RV dealer. Service was excellent - got e-mails for order confirmation and shipping very quickly. You can tell that they go out of their way to please their customer. Received my RV tail light and it was exactly like my old one, except brand new. Instructions and installation were very easy, and it works like a charm! I would definetly do business with Etrailer again!!!!
Lee
7/13/2013
Parts in stock and shipped within six hours. Wow! Why cant they do this with parts shipment in my country! Etrailer knows about customer service and I would go to this site for all my trailer supplies.
Matthew
7/13/2013
It was so nice to have someone who knew the products help me pick out my Thule Roof Rack for a Toyota Yaris, which is really hard to fit. I didnt have to send it back. YAY! adviceinfo without a sales pitch and thats what I like.
Nancy
7/13/2013
great customer service. fast delivery. easy installation. next week ill try it with the pontoon on it. the real test. so far everything is great. nick s.
Nick
7/13/2013
Excellent response to my orders. Every time Ive placed and order, it has shipped virtually within hours of order placement and delivery has been timely.
Pat
7/13/2013
customer service was very efficient finding the correct part # for a lost brachet from my frailer lock
Richard
7/13/2013
I have to say that your customer service has been excellent! I have been kept advised about this order every step of the way either through email or phone calls.
Richard
7/13/2013
Excellent, immediate, and really friendly serviceeTrailer didnt have the exact model number I ordered, but offered a substitute that was my second choice, with no loss of shipping time. George, and Austin, and a very nice woman who called me were great. If I used exclamation points, Id use 2 or 3 for eTrailer !!!.
Roger
7/13/2013
I have purchased from etrailer a couple of times now. Customer service is always great and the staff is always updating your order status as soon as it is available.
Ryan
7/13/2013
Good selection of products, excellent service, thank you for shipping so quickly!
William
7/13/2013
Waiting on gear cover now. Was fast & easy to order with a company site very professionally done. Received e-mails that order was received and shipped and now is set up so I may track order. Thank You for the nice service.
William
7/13/2013
I had actually forgot to order a part when I placed my order, Matt was kind enough to make the necessary changes over the phone and added the additional part that I needed to my order! Without his help Id have been paying for additional shipping and waiting a couple of days longer to get the forgotten part, it is people like Matt that make or break a company. I will most definitely use e trailer in the future when I need parts!
Anthony
7/12/2013
Great experience! Very reasonable price on bearing kits, and a reduced price on shipping!!! Prompt email confirmations and tracking info, all around a pleasant transaction!
Calvinonejerry
7/12/2013
Gail at your company was great got my order out quickly. Ups got it down here quickly but failed miserably on delivery. They didnt deliver until 6 pm and left it in front of my camping trAiler at the end of my driveway. Didnt notify us and we had to go get the heavy boxes and I am 70 years old. Your service was good ups not so much.
Jerry
7/12/2013
We received exactly what we ordered. We are very pleased with Your company. Thank you for all your e-mails, you let us know when you received the order and then when it would ship and gave us the tracking number. That is good communication ....
Linda
7/12/2013
great product, great price, fast shipping!
Robert
7/12/2013
Fantastic best Company and Customer Support I have ever beed associated with. I have used etrailer.com several times over the last year and can say that everytime I go back it is as good or better regarding custermer service and support every opperator that I have talked to has the knowlege to address your issue. Fantastic. Weather using the online service or talking to a live person isnt that a new thing talking to a live person. Plus one is available and answers. Not due to heavy call can go to the web ande see if you can find the answer or espect heaver then normal wait time. Never once did I get this or any message. Was connected to a live person. Definetly wou recommend etrailer.com
Steve
7/12/2013
I am very satisfied of your services
Sylvain
7/12/2013
It felt like going to a parts store and having the part I needed handed to me. Best online customer service ever.
Tom
7/12/2013
Mike S was a big help to me in ordering the trailer hitch. He was understanding, courteous, and very knowledgeable. I will be using etrailer again.
Tom
7/12/2013
u r the best
Bill
7/11/2013
I was thrilled with etrailer.com service and quality. I received my cargo carrier for my 2012 Chevrolet Equinox extremely fast 2 days. Although it required assembly, the instructions provided made that task very easy. The quality of the product is superb. Of course, I would recommend etrailer.com!
Bryan
7/11/2013
By far the easiest process of ordering a trailer wire harness for our 2010 Honda Pilot. Wasn’t sure if everything I was ordering in the kit was required for our vehicle but once I got my order, I watched the video supplied via etrailer’s website and in 10-15 minutes everything was connected and working as is needed to. If there’s anything I need in the future etrailer will defiantly be my first stop. Thank you...
Chris
7/11/2013
Outstanding customer service - I would certainly recommend you to all my friends.
Darrell
7/11/2013
So far this has been a really good experience. Prices are good and they have kept me informed regarding my purchase. The Mfg. had to make the items and as soon as etrailer received them they shipped them.
David
7/11/2013
Very helpful people, fast service, reasonable prices, good communication every step of the way. What more could anyone want ??????
Donald
7/11/2013
very easy and had just what I was looking for.
Donna
7/11/2013
Ithink for no. one your hitch is made in America. The bolt holes lined up perfict , the hitch is made to perfection.THANKS FOR THE PROMT DELIVERY.
Harold
7/11/2013
Great customer service and fast delivery.
Holly
7/11/2013
Customer Service is A+++++ A lifesaver when I needed assistance on what hardware was needed for my type of vehicle. My order came in a timely manner and fits perfectly. I love how there are videos showing their products with all types of vehicles. I will order again from etrailer!
Jennifer
7/11/2013
Finding etrailer.com and then using the 800 number was a pleasent experience. I could not locate the products that I ordered anywhere locally. The person that I talked to was very very helpful with a minium amount of time consumed.
Jim
7/11/2013
This was my third hitch from eTrailer. As usual quick, correct service. No hassles just great execution.
Jim
7/11/2013
On July 4th I ordered a Hitch cover , I was surprised to get a response right away due to the Holiday, but My order was to be shipped the next day. I had a Hard time tracking my product, maybe the shipping company system was down not sure, But the Product arrived on Tuesday and it was perfect and well packed and looked exactly like the picture on the web site. Thank you so much and I look forward to ordering more items
Joanne
7/11/2013
This was my first experience with etrailer, and I was very impressed with the order process, and also the email follow up.
John
7/11/2013
Calvin is my Hero !! He answered all my questions - then assured me that the trailer hitch & bike rack I chose for my daughters Fiat 500 would be a perfect fit - then he shipped the order the same day - absolutely amazing service !!!!!!
Kathy
7/11/2013
Very good expierence and enjoy the updates on the tracking.
Kevin
7/11/2013
Great experience, phoned in my order, prompt response, knowledgeable and very helpful staff, shipping cost to Canada extremely reasonable, notification of order receipt, processing and shipment + availability of tracking number was great plus, product arrived before expected, very well packed. Item as described works and looks fantastic on my vehicle. Definitely will use you for my future needs and recommend your e-store to my friends and family. Thanks!
Lewis
7/11/2013
I think it was a very nice experience.
Matt
7/11/2013
I Needed parts for my thule roof mounted bike rack after one of the upper mounts broke after forgeting to take the bike off before entering into the garage. Fortunately I stoped in time the luggage rack cross bar brackets slid out off their mounts and only broke the one part on the roof rack and did not damage my expensive mtb. I also orderderd some spare parts that I feelt my posibily fail in the future. Their web site is great to use well organzied with catagories, part#s, and pictures. Had a good experience parts arrived when expected and packed well. Would use again thank you for your service.
Patrick
7/11/2013
I have ordered from eTrailer several times in the past. This past experience was positive and efficient. I always recommend eTrailer to family and friends.
Paul
7/11/2013
I placed my order on Monday evening late and the trailer hitch arrived on Thursday. Great delivery process and everything arrived in good conditoin. I would definitely recommend etrailer.
Robert
7/11/2013
It was great all questions asked were answered in timely fashion which was great. Information was very helpful and it helped me to shop your web sight THANK YOU VERY MUCH. I will be sending in another order shortly.
Robert H.
7/11/2013
Having been in the service business for 40 yrs and knowing how difficult it is to please customers I need to let know that all of my dealings with E trailer have been flawless your customer service is exemplary. My last call to you resulted in fulfilling my part needs for Thule rack parts. I had called an online/brick and mortar rack specialty dealer in VT. four times during daytime business hours, on the two times some actually answered I was transferred to someone who never answered and was sent to voice mail. They have lost a customer for life.
Shaun
7/11/2013
Very good customer service, and technical service too. I have not recd the item yet, but I really believe they will do whatevet it takes to help me out.
Steven
7/11/2013
You folks set the bar high for outstanding customer service. Thank you for all the great things you do: offer instructional videos for product installation, show names and faces of folks involved in customer service, personal emails with employees names and phone numbers if we need help, fast service, the list goes on and on. It is always a pleasure to do business with you.
Vaughn
7/11/2013
After checking around the only place I found that had something that might fit my old boat trailer. Gail was very helpful and professional. After I hunfg up I got a confirmation Number email. Later today I received a notice that my item had been shipped.
Allen
7/10/2013
I found etrailer.com to be a great web site. They were fast, I experience great service, and I will use etrailer.com again. Thank you.
Allen
7/10/2013
Very good prices and ion. Quick shipping. Excellent communication, from time order is made until it is shipped, they let you know exactly what is going on with your order. Items arrived quickly and packaged well. The place to go for trailer parts.
Andrew
7/10/2013
First time purchasing with this business and cannot be more impressed. Took the special shipping for a much lower rate, expecting shipment to go out within a few days. I received a shipment confirmation within hours. I will be sure to purchase all needed items from etrailer in the future. Thank you.
Brett
7/10/2013
Excellent service and actually the only place I could find what I was looking for.
Craig
7/10/2013
Great web site. Your instructions on installation were spot on.
Derek
7/10/2013
Very pleasant experiece with both Mark & Amy, they were both a llot of help in getting my order for the right sway bars for my motorhome. Thanks again for your help!
Eldon
7/10/2013
So far, so good! Placed my order and it has been shipped the same day. Cant wait to get. Steph H. helped me with my order and answered all my questions.
Gary
7/10/2013
Fast, very courteous, people.
Greg
7/10/2013
Beautiful product! Fit perfectly, and look like original equipment. But the best part...after I placed my order I received a phone call and realized I needed the mirrors a few days sooner than expected. I emailed etrailer and asked if they could expedite shipping...no problem, and they didnt charge extra which was not necessary...I was perfectly willing to pay the extra shipping. Great people, great service, great company. Glad I found them!
James
7/10/2013
I cannot believe my order has shipped so fast! Truly awesome
James
7/10/2013
So far so good. Two hours after ordering and I received notice that it shipped. Hope it comes soon.
Jonathan
7/10/2013
Staff great knowledge of product, and fast shipping
Jonathan
7/10/2013
Easy to order. Had all the parts I needed. Kevin followed up with him offering help. I would recommend this business.
Joseph
7/10/2013
I think that etrailer is a good place to buy anything you need for a car,truck are trailer. I would tell a friend about etrailer
Lee
7/10/2013
I have a 67 Airstream and the tail lights are very faded. I am a new etrailer customer and they have done a good job on my first order. The product quality and service is excellent. I don't have the new tail lights installed yet but I am very impressed by the additional information and support etrailer offers. I like the feeling of having a team of knowledgeable people I can fall back on if needed.
Lyle
7/10/2013
Online ordering experience was excellent. Quick and easy. Order was processed immediately, and items were shipped the next morning. Upgraded to Express Shipping at no additional cost.
Michael
7/10/2013
Great customer service, good value, excellent followup, and expedient shipping.
Mike
7/10/2013
The product arrived on Tuesday which was fast service I thought. Your pricing was the same as or better than anywhere else. Installation was simple and the product should give good service from the reviews I have read. Overall I am very satisfied with the product you offered.
Mike
7/10/2013
Another great expirence!!!!! great thechinical help!!!!! Lori went out of her way to help!!!! awesone shipping department fast and well packaged!!! best pricing anywhere no need to elsewhere you cant beat it!
Ralph
7/10/2013
Customer service with etrailer.com is awesome representives are extremelyhelpful. Ordered running boards for my 2010 Chevy Silverado, easy to install, and everything was as stated in the website. Very pleased with transaction. This was not my first time ordering for this site and it wont be my last. Thanks etrailer.
Ralph
7/10/2013
Love the free shipping especially the upgrade that didnt cost me anything. Also Etrailer has the best prices that I found anywhere.
Robert
7/10/2013
The items I ordered were delivered within two days. It looks like all items are in good working order and I hope to install them tomorrow. The staff was very timely in keeping me informed as to my order, therefore I knew when my order would arrive at my address. I have used etrailer in the past and will be using them again in the future because of their timely filling my order and get the items shipped to me timely.
Ronald
7/10/2013
It was very easy ordering, I had been looking for a while for one of these hitches. Your descriptions and ad photos were fantastic. also enjoyed your help videos as well. Great Site !!
Roy
7/10/2013
Awesome product and service. I ordered my towing mirrors on Monday after lunch and my order arrived on Tuesday. They also upgraded my shopping for no charge. I will definitely do business with them again.
Stephen
7/10/2013
Very simple, good quality products, competitive pricing, quick shipment after order, and very accommodating staff courteous and willing to offer options. Why would I want to shop elsewhere? You have my business in your product market forever!!
Timothy
7/10/2013
Very easy to use site. Best price I could find that included free shipping and various other shipping rates. Hassle-Free experience!
William
7/10/2013
You guys are just too GOOD! I will shop again. Thank you for the above and beyond customer service. You took the time to chase your orders down and then followed up to get my order shipped. Sounds like what anyone would have done but I am telling you, that kind of customer care is rare and hard to find.
Bill
7/9/2013
Very friendly, knowledgeable, help with shipping options. committed that product would ship same day
Dan
7/9/2013
GREAT CUSTOMER SERVICE. I orderd a bike rack from etrailer and was contacted within 8 hours by Charlene and informed that the rack I orderd would not ship right away. This would have been a problem since I was taking my family on vacation but I was able to switch to one that was in stock. My wife wanted to go to Dicks and I would never have heard the end of it if we did not have the rack in time for vacation. Thank you etrailer
Dana
7/9/2013
Etrailer is awesome! Love their service and products! I use them for anything I can! Prices are great. Shipping is fast! Service is reliable!
David
7/9/2013
Just wanted to express how helpful the staff at etrailer have been. I had a issue with my harness that I had purchased over a year ago. I didn't have a boat until recently and when I hooked it up the lights didn't work. I emailed etrailer about the issue and they were going to send me another at no cost to me minus the freight. I double checked all connections before un-installing the whole harness and found that I didn't push a fuse properly into place, once I pushed the fuse into place the lights worked perfectly! I have not had such great customer service in a very long time and wanted to give them some well deserved credit.
David W
7/9/2013
Fast service and shipped same day ordered.And I might add at a reasonable price.
Denis J
7/9/2013
Great, I bought a wiring harness realized I could get the upgraded model called and the problem was fixed right away one order canceled other order placed all in 5 minutes. If it installs as easily as the u tube video I will be very happy.
Donald
7/9/2013
This was my first time ordering from eTrailer & I would highly recommend them!!! I got the exact parts well, sometime you dont, right? I ordered. Shipping was SUPER fast & the packaging was superb!!!! Very neatly & safely packed in a very sturdy box. The overall transaction was flawless - timely communications via email. Simply outstanding!!!!!!
Doug
7/9/2013
So far so good. I just ordered earlier today and already received notice that my new trailer tires have shipped! I paid extra for the 3-5 day shipping but have an idea that they may have shipped them just as quickly even if I used the free ground shipping offered on orders of $150 or more.
Erin
7/9/2013
etrailer.com is the place to buy anything trailer, you have a wide asortment of parts, and your coustomer service is the best! your always on top of the new stuff.
Gene
7/9/2013
Great buying experience, would recommend it to all.
Irving
7/9/2013
I purchased a 2013 Hidden Hitch Class III trailer hitch. Great Product! Very Easy to install especially with a quick view of the video etrailer.com has on their web site. Great Customer Service Great Price! Fast Shipping! I am more than pleased with my experience and will use your etrailer again. This is what all companies should be representing themselves with a true customer experience, not just hype. Thank you!
Jason
7/9/2013
I found the exact replacement lights for my older boat trailervery happy
Michael
7/9/2013
I have not received my order yet but I can tell you that the Customer Service repGail was very helpful. I work in the Customer service industry and it is always a wonderful experience to Receive Five star service
Michael
7/9/2013
The parts were shipped quickly and I was aware of where the package was at any time.
Milton
7/9/2013
FAST DELIVERY LIGHTS WORK GREAT
Richard
7/9/2013
Etrailer got me the hitch I wanted at a great price with very fast shipping. Thanks!
Robert
7/9/2013
Great price, qualified for free shipping, free upgrade to express shipping and quick replies and updates to my order. Whats not to like? Bookmarked for first stop shopping for all future trailer needs! I highly recommends etrailer to everyone I knows that tows.
Steve
7/9/2013
The item was shipped fast and packed very well. The description was spot on and over all very happy with the purchase.
Troy
7/9/2013
Service was as good as Ive experienced with any on-line supplier. The hitch fitted perfectly. We conditioned the tow hook bolts with penetrating oil for a couple of weeks, then used air to spin off them off. They came off very easily. Lining up everything took a bit of effort, but the job was completed in about 20 minutes.
Alan
7/8/2013
- web site was very informative and despite the numerous options allowed me to narrow my search down to a few cargo carriers that would meet my needs. - Called your 800# and spoke with Jan L who was remarkably helpful. Provided me a few things to verify before finalizing my order and helped me select the item I purchased. Felt like she knew the products very well and was confident I purchased the right product after talking with her. Overall great experience. - Product was received much quicker than I expected. Very impressed. - Despite all the customer reviews on your web site about boxes being damaged in transit mine was fine. - Assembled the cargo carrier in about 30 minutes....very easy. - Used it for the first time this weekend....absolutely perfect for my needs. - Would highly recommend etrailer
Anthony
7/8/2013
I am a fleet manager for a large company. We loose hundreds/thousands an hour in vehicle downtime. I got myself in a pickle where I needed over 60 complete hitch assemblies right away...Like right now, Yesterday if possible. Having had a great experiance in the past using Etrailer on ONE hitch, I figured they would be my first call. Lexus answered the call, and after being a little suprised at the quantity starting working on the problem. She clamped onto it and didnt let go. I couldnt imagine someone working harder and smarter to solve my problem. She was on it litterally first thing in the morning and stayed late On a friday no less to finish the job. In the end, she did an amazing job, the trucks got back on the road quickly with overnight shipping and I got to be the hero at work. SO! Big public thank you to Lexus for saving the day....The week....The month really! If they have a customer service training class at ETrailer, she needs to teach it!
Brent
7/8/2013
Quick response! Order answered, packaged and shipping label printed within hours of order, even on a Sunday.
Chris
7/8/2013
after placing an order that ended up being backordered till aug. lst or later, I called to let them know of my displeasure, at this point Gail took over and recommended another product to me which was fine, Gail did a nice job of satisfying a disgruntled customer. thanks.
David
7/8/2013
i received my order today,1-10 I give Rickey a 10
Dennis
7/8/2013
Very fast shipping, the prices are very reasonable. My husband needed a hitch for our Isuzu Trooper and was told locally that it was going to cost around $450 dollars for the hitch and labor. We spent a little over $200 for the hitch, wiring harness and tow bar. Very pleased. One thing though. The package was open on the second package with the wiring harness and tow bar, so hope nothing is missing. Overall we would deff. purchase here again. It took him a very short time to bolt the hitch on and he was pleasantly surprised with that aspect. He hasnt attached the wiring harness as of yet as it just arrived.
Dennis
7/8/2013
Very good company to do business with. I have been pleased with each item I have ordered.I also appreciate the fast service.
Ernest F.
7/8/2013
A-1 Service. Ordered tire and rim on Wednesday July 3rd & arrived July 8th standard delivery. Was very pleased
Greg
7/8/2013
Product was shipped quickly and exactly what I expected. The video described installation perfectly and was very straight forward. I am completely satisfied. Thanks!
Greg
7/8/2013
Great job Gail, You were very helpful with getting me the correct part for my application. Great part, very helpful, great price. Couldnt ask for more. Thank you very much, Joe
Joe
7/8/2013
The mud guards fit perfect, easy to install, no making them fit. Awsome price and great customer service!
Jorge
7/8/2013
Would purchase again from you without hesitation. Your customer service agent was excellent. My order arrived as scheduled. The parts ordered were all correct and easy to install.
Jorge
7/8/2013
My first order from etrailer.com was back in 2006. I have placed several orders since. Their prices, ion and their customer service are all fantastic. There was a small packing error on my last order and they fixed it quickly and at no cost to me. I highly recommend them.
Lawrence
7/8/2013
This is my second time shopping with etrailer and both experiences were terrific. Thank you.
Neil
7/8/2013
Superior customer service! Extremely helpful and excellent products!!!
Richard
7/8/2013
Very good prduct. Easy to install and works great.
Shelby
7/8/2013
Good experience. Timely updates and shipping
Subbaiah
7/8/2013
Website was easy to navigate easy to order found exactly what I needed
Arthur
7/7/2013
Ive been purchasing trailer and towing related items from eTrailer for years. The customer service is always great, the processing and shipping fast, and the prices unbeatable. Thanks!
Chad
7/7/2013
I could not be happier with the customer service of etrailer.com. I made an error in my order to where my my new hitch didnt match the carrier I bought. Within a hour of my order I recieved a call from etrailer.com a was made aware if my mistake and we rectified the problem. The product arrived promptly through Ups and was correct. Here is where the problems arose. The Cort brand products I bought were specific for my car and should have installed in at best an hour. But because of poor quality while manufacturing I needed to manipulate the metal to make it fit both with the hitch and the carrier. After finally get the hitch installed and the carrier assembled I went a tried to the carrier into the hitch. I found another manufacturing error, a poor weld left a bead of metal on the inside of the hitch that needed to be painstakingly filed down so I could the carrier and the hitch pin. There where also metal fabrication errors on the carrier. I think the quality of the Cort products were sub par and I wont use this brand again. But, etrailer.com was easier to use and has 5 star customer service, Im just sorry the product they sold me was disappointing.
Charles
7/7/2013
Great communication when order is shipping.
Dana
7/7/2013
Outstanding! I got what I needed at a great price and the videos on line for installation where a huge help! Couldnt have asked for more unless you came and installed it too! Thanks and Ill be returning for any future needs.
Dean
7/7/2013
The best and easy way to buy online keep up the good work thanks
Deivys
7/7/2013
Excellent communication and service in helping me to purchase my bike hitch. Your on-line videos were very helpful. The hitch arrived quickly with no shipping and fits perfectly.
Ed
7/7/2013
Good price......very fast shipping!!!!!!!!
Gary
7/7/2013
Parts came in a timely manner, well packed, and were exactly as described. Installation went smoothly. Ill order again from these folks.
John
7/7/2013
Graet prices, products, and shipping.
Matt
7/7/2013
I like the rack very much built nice .easey install. i will tell every one . also fast shipping .and thanks for the shipping upgrade .
Rick
7/7/2013
Transaction worked smoothly. The product arrived quickly. The shipping special was very helpful in keeping the total cost down. Thank you
Ronald
7/7/2013
Very easy to go through the process on the site!!
Ryan
7/7/2013
Excellent prices. Free shipping and received the order faster than anticipated. nice to find a company with such great customer service!
Shawn
7/7/2013
Very easy ordering.
Craig
7/6/2013
Easy and convenient shopping. Competitive prices. No sales tax. Free upgrade to express shipping. Whats not to like? My new favorite online store!
Doug
7/6/2013
Great, easy!
Eddie
7/6/2013
The mirrors look and work great.
Gil
7/6/2013
Excellent! This is the third item I purchased from ETrailer and each time I have been extremely pleased with the service. Latest item was ordered June 25, received on July 5th. I live in Eastern Ontario.
Jacques
7/6/2013
Great experience. I had a hiccup with my order processing and was contacted immediately to resolve the issue. I was able to call in and talk to a person about resolving the issue and they were very helpful. Even more amazing was they got my order shipped out the same day even though it was late in the afternoon. Very happy with the service so far. Will report back after I install my hitch.
Jeff
7/6/2013
I received an order from etrailer.com last week and was very satisfied. Went to the local parts stores looking for a 4 pole knockout connector and couldnt find one. Looked online and you had what Im looking for so I ordered.
Lee
7/6/2013
so far everything has been great
Michael
7/6/2013
I am extremely pleased with the promptness of your service. I will have the trailer hitch and wire harness installed in the next few days by professional installers and hope that I ordered the right things. Your concern for your customers is outstanding and I appreciate your being so concerned with the satisfaction of your customers. I will write more once the hitch is installed.
Richard
7/6/2013
Lenses were a perfect fit. No problems at all. Fast shipping. Would highly recommend etrailer for accuracy in fit and fast shipping. Will do business again when I break another lens. Thank you etrailer for great service.
Richard
7/6/2013
Very good service..Product was just as described and worked very well. the post office for some unknown reason set on my package for 6 days without notifying me. etrailer traced my package and told me where it wasvery helpful...Will order from them again.
Rick H
7/6/2013
The service I receive was excellent. I ordered on Tuesday it was shipped the same day and I received it on Friday with Thursday being the fourth of July. Everything came just as described. The instructions and the installation video gave me all the information I needed to install the hitch and wiring.
Steven
7/6/2013
Great Site Excellent communiation and fast shipping. Goto spot for my trailer parts. Cant beat the prices either!
Carla
7/5/2013
I cant say enough about etrailer. These are the easiest people to deal with. They have what you need when you need it. Shipping is fast and reasonable. Shipments to Canada are prompt and arrive quickly and hassle free. Communications with the company are fast and effortless. I have in the past dealt with etrailer and will continue dealing with them. I highly recommend this great group of people for your truck and trailer needs. Keep up the good work, it is greatly appreciated.
Doug
7/5/2013
Polite, experienced,professional and efficient personnel.Very pleased with experience
Ed
7/5/2013
this was my first time dealing with e. trailer and it wont be my last they know how to take care of a customer talked to LEXUS TO DAY and she filled all my needs thank you ETRAILER I found the light that I was looking for on my boat trailer .
John
7/5/2013
After watching the video and reading the instructions you provided and with a little help from my wife I can say it was simple. Thanks for the great product and help.
Kylene
7/5/2013
Had a great customer service rep and were assured our bike rack will arrive in time for our vacation! Also received an e-mail for a contact if any problem .
Marcee
7/5/2013
This company is tough to beat.Prices and service are outstanding.I highly recommend them.
Michael
7/5/2013
Excellent items, well packaged, shipped quickly.
Paul
7/5/2013
etrailer is always a pleasure to order from. Quick response, timely updates and a great website with pictures and videos. Ive ordered 3 times and really enjoy their service.
Todd
7/5/2013
Great follow-up as part of the customer service experience. Was kept informed of the order status from the time it was placed until it was delivered. Product is exactly what I expected.
Charles
7/4/2013
Very helpful and great prices!
Doug
7/4/2013
Superb! That is the word that describes my experience with etrailer. Near immediate shipment of item, arrived within days of order in good shape. Nice product, excellent sources of info on installation. Videos are excellent! Thanks!
Edmond
7/4/2013
The receiver hitch lock was exactly what the description said. Solid stainless steel construction. I thought the black dust cover was a little to short and thin so I replaced it with a thicker and longer red one. I have no doubt the lock will last for years.
Ernest J
7/4/2013
great site,found what I needed in no time..thanks kids...................
Frank
7/4/2013
Great first time experience with etrailer. Zachary was very well informed with info I needed to complete order. Will order again with etrailer.
Larry
7/4/2013
I have only placed two orders with your company so far but from what I've experienced your service is top notch. The products are as they are represented and your follow up on orders is great. I never wonder what happened to my order or when it's going to ship, I know within minutes of its status.
Patt
7/4/2013
The response to my order has been very quick and professional. Would not think twice about purchasing other good
Ronald
7/4/2013
Etrailer had the custom receiver, wiring harness, and connections I needed at the best price. When deciding which parts to buy, I called the customer service and spoke to someone who actually knew the products, not just what was typed on the website like other companies. They helped me get what I needed the first time and shipped quick. My entire order was sent out the same day and they upgraded my shipping without charge. Two days from order to delivery to my house. Incredible. Every company e-commerce or otherwise could take customer service lessons from this group of people.
Ryan
7/4/2013
Great service, fast shipping, competetive pricing, huge selection of great products. Will use again
Vernon
7/4/2013
I would like to say that etrailer.com exceeds my expectations every time I ask a question and purchase there products. 5 Stars. Excellent service, quality products, unbeatable pricing. Id recommend etrailer.com to anyone.
Bill
7/3/2013
One call to etrailer helped me get everything I needed for my Crown Vic. The on line installation video was great. I would not have been able to install the hitch myself without it. The light kit was a quick snap fit installation. Much better than Ive seen in local stores. Thanks etrailer.com!
Gary
7/3/2013
I love etrailer. Ive ordered from them in the past and any time they have what I need they get my order. Great customer service. They do a really good job of letting you know whats going on with your order. Dont no anything about returning an item because everything has always been perfect. I get what I order. Thanks trailer.
James
7/3/2013
Just want to share with everyone that the folks at E Trailer are on top of things when it comes to customer service. Kept me posted at all times until my package arrived...which came faster than i thought it would. Thanks, and if I ever need your services again rest assured you are now in my favorites list.
James
7/3/2013
Great customer service. They notified me that the item I ordered online was on backorder, and gave me the option to cancel the order and place an order for a slightly different, but adequate product. Jena was very helpful in taking my order over the phone and following up. Not long after I placed the order, she sent me an email letting me know that the product had been shipped.
John
7/3/2013
Great products and great company. Ordered from you twice and was maybe the best online experience purchasing an item I've ever had.
Jon
7/3/2013
Great wheel product and equally great service. I'll use you all again !
Keith
7/3/2013
I have made 2 orders from etrailer and my items were expideted and shipped in a very timely manner.My last order I purchased some rims and tire and they arrived to my shipping address in less than 48 hours. I have only had great quality and service from the personnel that take care of the online orders.My thanks go out to all of the personnel that has taken care of all of my orders that I have received from etrailor.I will make sure that all of my friends that need any type of items for a trailor that they will contact etrailor. Thank you for a fine job that you do for your customers.
Larry
7/3/2013
Great product fast shipping will order from again.
Lee
7/3/2013
I have bought so much stuff from these guys. everything always ships fast, great prices And never an issuse with anything i have boght
Michael
7/3/2013
Received my order in less than a week. Product was just as I expected.
Patrick
7/3/2013
I needed a hitch shank by Thursday and wasnt sure if it could be delivered on time when ordering online on Monday. I called in and spoke to Lexus G. What an amazing job she did ! Lexus checked and verified stock, put the order in right away and verified that it was packed for shipping. She emailed me to let me know that the order went out at 12:34AM ! The parts arrived at my door on Wednesday at 12:15PM ! You can be sure that any parts I need for my Trucks, Trailer or Hitches in the future will come from etrailer.com, and I will refer all my friends and business associates as well. Incredible job Lexus, etrailer is lucky to have you !!!
Randy
7/3/2013
Not bad Prices were very reasonable. shipping was very good price.
Robbi
7/3/2013
etrailer has it all. Huge selection, very reasonable prices and shipping charges, fast order handling and excellent customer service. I have been more than satisfied with every order.
Robert
7/3/2013
This was the ezest kit I have ever installed. I love this product .I will tell anyone I meet to use etrailet.com For there trailer wiring.Fast and easy.
Ron
7/3/2013
Courteous help,very fast shipping ,I will shop here again as items are needed
Terry
7/3/2013
I am very impressed with the professionalism I received with this order. Great people to work with.
Thomas
7/3/2013
SWAGMAN AROUND THE SPARE BICYCLE MIGHTY RACK Great product Fast Shipping Fair price Great folks to do business with
Thomas C.
7/3/2013
Ordered hitch on Sunday, received and installed on Wednesday. Only took me about 40 minutes. Great quality part, always great service. Thanks etrailer!
William
7/3/2013
This was my second order this year. They exceeded my expectations with there communication, package tracking and friendly staff. They also have the lowest prices online.
Aaron
7/2/2013
It was the most pleasant and helpful experience I have ever had placing a phone order. Thank you Pat C. ps. I will recommend etrailer.com to all the campers I come in contact with.
Barry
7/2/2013
Had exactly what i needed and shipped very quickly
Charles
7/2/2013
So far so good, havent received yet but seems as though it has been shipped. Would really recommend etrailer for all your needs in hitches etc.
Charles
7/2/2013
OMG that was fast. I literally placed my order at 820am July 1st. Was told around 1030am same day that it was shipped, and it arrived around 515pm today the 2nd.
Emily
7/2/2013
made world of difference to my truck, thanks for the fast response, will be ordering from you again
James
7/2/2013
Good selection of products. Good, competitive, prices. Reasonable shipping, if not fast, at least affordable. All in all a great source of good stuff for unusual needs.
James M.
7/2/2013
My sales person was very helpful. She helped me make the right decision and was extremely friendly. The order process couldnt be any better.
Jamie
7/2/2013
very impressed! Placed my order this morning. Got an email from someone shortly after saying my order was being processed. Then shortly after i got a shipment confirmation. Prices were also just as good as anyplace else online.
Jeremy
7/2/2013
This is the second hitch Ive purchased from etrailer. A great experience again! The video for the hitch install for my car was very informative. Not being a mechanic, I thought just maybe I could do this myself, but no I lined up a professional. I did have a little trouble with the web site and had to call the 1-800 number to straighten out my order. Alicia G came to the rescue! She quickly sorted things out and got my order in. Just wanted to add what a great personality and if all of your reps are like her, Im very impressed! THANK YOU!!
Kevin
7/2/2013
Shipped the same Day!!! Great to know that i didnt get treated as just another number!!!
Larry
7/2/2013
My eTrailer order arrived quickly and is exactly what I wanted. I was kept informed about the delivery with emails and could tack it myself if I wanted with a number. Thank you eTrailer.
Mark
7/2/2013
Your order tracking does not work.
Michael
7/2/2013
Absolutely outstanding service!! Excellent follow up and reasonable pricing. Hard to beat! I found it much easier to use than calling a local trailer company who stated they needed to see my vehicle before they could decide which wiring harness would work. Etrailers seach engine gave me two options for my car depending if it was towing ready from the factory or not. I have saved etrailer to my favorites and highly recommend it. Thank you.
Patrick
7/2/2013
Very easy website to use , many items for my year truck , should have found it long before now.
Willard
7/2/2013
Good place to buy trailer supplies.
William
7/2/2013
The hitch install was a perfect fit and was as easy as the install video instructed. Very happy with the purchase, shipping and tracking. ETrailer is a first class operation and I will come here again for future needs.
William A
7/2/2013
Good prompt delivery. Lenses fit !!!
Art
7/1/2013
Great price and even better customer service and delivery time. Lets see how tires hold up. Load Star tires made in Taiwan which is a plus. Wheels made in USA.
Brian
7/1/2013
Very few times does a product install like the video, but this did. I think it took me 20 minutes to install the hitch, laying on the ground and a another 20 for the harness. So far so good.
Charles
7/1/2013
One on one personal customer service. The kind that you never hear of any more. I know this sounds like a canned response but if you need any thing for a trailer there is no better place to do business with than here. Any questions call them they put you through to a person on the other end that can help you quickly. This is one of the best internet stores I have every ordered from.
Dennis
7/1/2013
Top notch, easy site to navigate, great product range, great ordering and shipping responsewhat more needs to be said?
Hugh
7/1/2013
That you have a very smooth, efficient operation going there and providing the nicest customer service Ive seen in a very long time. The cordial information an unpressed service from Zack and Nicole were uplifting. Happy Fourth of July.
James
7/1/2013
Nice selection of products designed for my car.
Jeffrey
7/1/2013
Fast service and good communication. Thanks
Jim
7/1/2013
I wanted to tell you your website is great. I've always been able to find what I am looking for quickly and efficiently. Wide selection. Order processing time is expedient too. Good work!
Patrick
7/1/2013
A+,Talk about a One-Stop-Shop. No need to look at any other site. Had a little trouble when trying to compare multiple items but that was probably my fault.
Scott
7/1/2013
A co-worker told me he found the hitch I needed on another site, but cheaper. I asked him if it matched my car, which he could not verify. I then told him Ive ordered from here before and everything was delivered correctly. I am amazed that I ordered in the morning and it was shipped by the afternoon.
Thomas
7/1/2013
OMG! What amazing service! There is no other company that offers such a service that I know of. I am 51 years old and dealt with many companys but never any that truly makes you feel special. I will continue to come back for future needs above any other merchant. Keep up the awesome work.
Alfredo
6/30/2013
Fits perfectly and easy to install with thorough step-by-step directions.
Curtis
6/30/2013
ETRAILER.com was very easy to order from. I received my order fast & with no problems. I will use your web site again. Thanks Don
Don
6/30/2013
What a great experience working with this company. Knowledgable, helpful, understanding and prompt. What more could you ask for? I fully recommend using this company when needing any of their products.
Glyn L.
6/30/2013
Your site was easy to navigate, and the shipping was very fast. The products were correct and I would purchase from you again. Whats better than that!!
Jeffrey
6/30/2013
Etrailers customer service is outstanding. I ordered a cargo carrier on a tight deadline. When I got nervous about my order, I called them for help. The customer service agent was able to expidite my delivery free of charge, and I was able to use the new gear on vacation.
Maurice
6/30/2013
Easy to find accessories, great installation tutorials, I will be purchasing other accessories for my new trailer hitch from etrailer
Paul
6/30/2013
Good price. shipping was within 5 days. recvd in good order. instructions and installation was a breeze.
Paul
6/30/2013
My first order from etrailer.com and you hit it outa the park! Great service and communication. I ordered tires for our trailer at the last minute after noticing how deteriorated ours had become. Your team did an excellent job of getting the order processed and out the door so we would get the tires in time to not impact our vacation plans. Great job, many thanks!
Robert
6/30/2013
the experience was excellent the item came faster than they originally had said
Ron
6/30/2013
Excellent service
Scott
6/30/2013
The service and products purchase are Great! They do what they say and the materials supplied are of good to excellent quality. This is my second time dealing with e trailer and I would recommend them to any one needing their products! Keep Up the Good Work!
Jean Paul
6/29/2013
Wayne H. was very helpful and easy to work with over the phone. Working together I think we have put together everything needed to set up my truck to tow behind my RV. And Wayne said if there are any problems that you are a phone call away.
Joe
6/29/2013
My order was priced very reaonable and I have already got a notice that my order was shipped. The woman I talked to on the phone when I placed my order was very polite and knowledgable.
Lee
6/29/2013
I feel you are a great business and a lot of help with your step by step on how to install. My first experience went 100 percent as shown in your video. Hope this next experience goes as well. Thanks
Thomas
6/29/2013
Great folks, great products with fast & terrific service!!
Tony
6/29/2013
This place is awesome! Great prices, fast shipping, did I mention the great prices? I live in a remote, small town. Without etrailer.com, I would have to drive 50-300 miles to find the trailer parts and accessories I need, plus pay more for them. This is a fantastic site with fantastic products.
Brian
6/28/2013
Every interaction with etrailer has been the best customer service experience - all companies could take a lesson from your team - share this down the line. A person to talk to, very quick shipments, quality products, competitive prices, quick response to issues, and great tech resources. I wont be shopping anywhere else for trailer and towing needs!
Bruce
6/28/2013
great product, fast shipping with accurate description.
Emily
6/28/2013
Ordered roof rack parts. Great price, fast shipping. Exactly as described. Great job!
Gary
6/28/2013
Very pleased. my head was stolen off of my truck while fishing. I had to pull home without the weight bars and sway unit. After much searching for a replacement at RV places I located etrailer on line. I am very satisfied.
Gerald
6/28/2013
Wow! outstanding customer service from Carla. Carla answered my questions, placed my order to ship immediately and followed up with a confirmation E-mail. I also enjoyed receiving a link to track where my package was situated and finally delivered. I picked up my bike rack in a UPS location in the U.S. and all is good! Your price for the bike rack was also the best that I was able to find - Thank you very much! I cant thin of any areas of improvement - keep up the outstanding work! Looking forward to my next order.
Giovanni
6/28/2013
Product just as described. Instructions very thorough. Took less then an hour for entire installation.
James
6/28/2013
Excellent customer service and very good shopping experience.
Paul
6/28/2013
The mirrors fit the truck perfectly and worked very well. Easy to adjust. The shipping and communication from etrailer was great!!
Russ
6/28/2013
I enjoy buying from etrailer because it easy and they have what I need at a good price. I have purchase numerous item from etrailer for my company. Shipping is fast and once again the selection is awesome. etrailer is worth checking out.
Anthony
6/27/2013
I worked with two different sales staff I belive there names were Ellan and Judy They were wonderfully helpfull super nice and kind and always followed up. The best complement I could give them would be to hire both of them as Customer Service Reps for more than they are getting now.
Bart
6/27/2013
Very prompt service in getting items to customer.
Bobby
6/27/2013
Fast! Price was right and the rest of the service was as fast as Amazon. With personal service
Edward
6/27/2013
Did not expect it to be so easy, found e trailer excellent web page, informed help that was ready to help. I will know where to go and who to recommend to my RV friends.
Everett
6/27/2013
Have already sent a reply and comments to "Nikki" and received her acknowledgement. Although I found it necessary to obtain help with the installation, due to my age and infirmities, I am totally satisfied both with the product and the very reasonable ($10) cost of a professional installation. The Tire & Muffler shop that installed it was highly impressed with the fit and ease of installation, especially compared to their previous experiences with so-called "universal" mounts, and will recommend ETrailer to their customers. Count me among the totally satisfied customers.
Glenn
6/27/2013
We ordered a rolling jack for our pop up camper and received it in a timely manner and it is of great quality. I would indeed recommend this company.
Jennifer
6/27/2013
WOW! that was fast! I ordered a hitch cargo carrier,24x60 Folding Cargo Carrier for 2 Trailer Hitches - Steel - 500 lbs ,c18132, on Monday and received it on wed. afternoon, very fast free shipping , easy to put together, good C S , Thanks, I will order again if I need anything
Jerry
6/27/2013
Absolutely Fantastic....Replaced trailer winch DL1402A on Ranger Bass Boat with DL1402ASC. Three bolts, perfect hole alignment and fifteen minutes of time, I was ready to travel. Thanks for the quick shipment of a great product. P.S-The video demonstration was great and I love the black hard case that covers the winch. Again, thank you!
Lester
6/27/2013
Dana M was so much help to me, she made a not so good experience turn into a good one. My thoughts and prayers go out to this lady. What a valued employee you have. ThankYou Dana.....
Michael
6/27/2013
WOW! This winch is just what I wanted really great! Although back ordered it was worth the wait. Thanks for carrying the exact product that I wanted. I will definitely recommend your Company for winches that my friends and family want. Thanks for the great selection and keep doing the job that you are doing
Real
6/27/2013
user friendly site quick link
Roger
6/27/2013
Excellent selection of products. Video demonstrations for using the products. Fantastic customer service and fast delivery.
Ruth
6/27/2013
Item that I ordered came quickly and were exactly as ordered. Sales person Carla is Great!
Scott
6/27/2013
I ordered a trailer wiring kit Sunday afternoon. Less than 10 minutes later I received an email confirming the order. The next morning I received a second email saying the order had been shipped along with tracking number. Short story, the wiring harness was received and installed by Thursday. I will definitely recommend Etrailer to anyone who wants great service, great selection, and quick shipping.
Steve
6/27/2013
This was an international shipment to Canada. Received product on time and as described. The site was excellent for determining exactly what I needed to order. Very efficient!!
Terry
6/27/2013
Great selection of products at a very reasonable cost, delivered on time and as ordered. I just keep coming back to get my hitches!!
Thomas
6/27/2013
I thought the prices were very reasonable, The product was as described and exceeded my expectations. Thanks again.
Thomas
6/27/2013
Efficient ordering, pleasant follow-up, all mean great service.
William C.
6/27/2013
Perfect bike rack. Easy to compare brands and make an educated choice. The Swagman XCT2 is high quality, secure, and at a good price point. ETrailers web site answers all you questions. The BEST!
Chris
6/26/2013
I placed an order for a trailer tire and rim one week ago and received it today. The price was very competive and the service was outstanding.
Danning
6/26/2013
Hitch Extender looks very well made . Order came fast thanks I will recommend you to everyone
Dennis
6/26/2013
Great products and great prices. Very good communication concerning my order. I am very pleased with the tires and rims that I received. Thanks!
Gary P.
6/26/2013
so far so good! Delivered in good time, and Ill attempt install tomorrow. Assume Ill do a good job, and well say Id do bidness again with Etrailer! Stipo
James
6/26/2013
I received my replacement light today. It is an exact duplicate of the one I broke. E-trailer was easy to work with and delivered quickly and reliably. I reviewed several competitor web sites when I did my search. E-trailer had the best product images. This made making my order an easier decision. Thanks for making this replacement light purchase a convenient and worry free process.
Jim
6/26/2013
The items are what I ordered and they arrived when they said they would. The only thing that beat that was the great prices. thanks for the hassle free transaction.
Jim
6/26/2013
Great selection, price and prompt delivery. What more could a good man ask for? Thanks etrailer
Joseph
6/26/2013
This has been my second or third expirence shopping at etrailor.com. All my purchases have been excellent with the last one being helped by Alicia G in Sales. Quick service knowleable sales staff and extreemly plesent to buy from and work with. Thier price pledge is great and they respond quickly in send back the credit owed. I will be sure to always check first with them on all my purchases. I have recommended etrailor to several of my friends already and they too are please with thier purchases and how they were treated.
Kenneth
6/26/2013
This business is among the best I have dealt with.Great price on a great product and excellent and extras.
Manuel
6/26/2013
great service and very helpful customer service. fast delivery of in stock tires. thank you
Mark
6/26/2013
I think you guys Rock!!!! It all started a few years ago when I bought a hitch and rack. The staff was extremely helpful in helping me exactly what I needed for my vehicle. And when I got the items helped me with some installation advice via the phone. Then recently I needed to get a drawbar and ball. Again, the staff was awesome in helping me the correct items. They even were able to look up my previous hitch order to confirm the items I wanted would work. I will never go anywhere else for my trailer needs. Thanks!!
Matthew
6/26/2013
Very easy to order
Peter
6/26/2013
So far so good! Ill have to hold off on further endorsements until my products arrive. :
Raymond
6/26/2013
Etrailer is a great company. They have answered any questions I have had quickly. I recently purchased the following: Bargman Dbl Interior Light W/dual Switches - 76 Series - and Rv Euro Style Portable Interior Ceiling Light With Cord Both products were of great quality. I have ordered from them in the past and have always had a good experience with them.
Robert
6/26/2013
Ive bought several items over the last two years and cant find a single complaint. The selection is good, the prices are as good as Ive found anywhere for the most part, the shipping is quick, and the communication on order status is the best Ive ever seen. Video reviews of many products and online instruction manuals are big plusses as well as prompt response to any question regarding products. Not too many places will answer a question with hang on, well go open a box and measure that for you.
Robert
6/26/2013
Just received the tow mirrors for my 2009 Dodge Ram, Absolutely brilliant. They installed faster than I could type this. Etrailer shipped them up pronto and they arrived in great shape and fit and look better than the factory tow mirrors from Dodge. my opinion They included the ordered trailer plug tester and stuck in it the box with the mirrors without damaging the mirrors and savine packaging material at the same time. Great experience, great products, great prices.
Ron
6/26/2013
This was one if not the best online experience I have ever had. Awesome job from Bridget A....thank you for your knowledge and explantion. The shipping was free and fast I received my package in 3 days. Thank you etrailer!!
Roy
6/26/2013
Great prices. Quick shipping.
Stacey
6/26/2013
Sabrina B, was awesome! She helped with updating my order, selecting the best product, that I needed, and shipping it out the same day. I bookmarked etrailer.com, and I will be purchasing more in the future. Thanks
Stephen
6/26/2013
A great place to order from. Super fast shipping. Good communication.
Butch
6/25/2013
Picked a coup,e out online, had a few questions, he young lady that helped me was great and...the installation was simple and quick. The price was the lower than buying locally and I received my hitch within two days.THANKS!
Don
6/25/2013
Etrailer is Great!
Donnie
6/25/2013
Very fast shipping and very knowledgeable staff willing to help.
Ed
6/25/2013
Have ordered before and can only say you guys have it down pat Quality Product Availability, easy find on your web, Notifications, and delivery the best-
Gene
6/25/2013
Order was received.within a few days after being placed.Etrailer kept me informed with tracking information.Part was an exact fit.This company is excellent in customer service..
George
6/25/2013
Fast delivery. The dirt bike / scooter was easy to assemble and attach to vehicle. It worked great as advertised.
James
6/25/2013
Excellent site, and excellent customer service. Amazing array of widgets and products.
Jeff
6/25/2013
This is the first time I am buying a hitch for a car. The website and videos were extremely helpful. When I called the 800 number with questions, the knowledge, patience, and overall great attitude of everyone I spoke to was wonderful. The order shipped quickly from their warehouse and I was notified by email. I have not received my bike rack and hitch yet, but based on my experience so far, I would highly recommend etrailer.com.
John
6/25/2013
Easy, smooth transaction. Calvin knew his products and had the right advice. Good buy and fast service.
Ken
6/25/2013
Great company to deal with! I knew we had something missing from our camper and just described what the hook up looked like. They new exactly what it was and we purchased. It was a fan that connected with something that looked like a headphone jack. They are great! lots of airflow and even a light! Perfect for the bed area. Plus it came in 2 days!
Kim
6/25/2013
Your email conformation is outstanding. The images showing with the items ordered information shows a great quality of service.
Mark
6/25/2013
GOOD EXPERIENCE FOR THE FIRST TIME.
Paul
6/25/2013
It was a real pleasure to be served by Amy. She was helpfull and informative. She is a real asset to your service team!
Richard
6/25/2013
The website was easy to navigate and I placed my order online for two items. Charlene C had called me to let me know the items I ordered were not compatible for the same key and helped me adjust my order. The customer server at etrailer is great. Its rare to find an online company who would work with you to get you the parts you needed before shipping. Saved me and them the hassle of back and forth with returns. Thank you!
Riley
6/25/2013
Great products and FAST shipping. I have spent a great deal of money here and will continue to do so as YOU CANT BEAT THE SERIVE!!!! I am a very satisfied customer!!
Ross
6/25/2013
My experience so far has been beyond reproach as far as working with the people at E-Trailer. They answered all my questions via e-mail within one day. I have not received the items yet, but if their products are anything like their sales people, which I dont doubt it will be I will be extremely happy. I visited other web sites and whoever setup E-Trailers website, and performed quality control is as it should be. I worked in the computer field for over 30 years, and found nothing wrong with their web site, as far as description of the item nor with the ordering process. AND YES I WILL RECOMMED THEM TO MY FIRENDS!
Russell
6/25/2013
Easy to order and fast shipping. Thanks
Allan
6/24/2013
Ive ordered many items from etrailer. com and have always had a good experience with etrailer.com .
Donald
6/24/2013
Prompt and courteous. Would order from them again.
Ginny
6/24/2013
If etrailer doesnt have it, you dont need it! Great products, good prices and fast shipping. Cant be beat.
James
6/24/2013
Good selection, prompt shipping Winch was shipped in manufactuers box. This showed some damage but the contents were fine. Winch is now installed on my amateur radio tower replacing one over 30 years old.
John
6/24/2013
Great experience. Alicia G. knows her stuff. She deserves a raise. She got me the right stuff and shipping was extremely fast. I recommend calling and ordering instead of online. She couldnt have been more helpful.
John H
6/24/2013
etrailer was very helpful. I ordered multiple items and i ordered one item that was wrong. They thought it did not look right and called before they sent out the order and corrected my error. Much appreciated it! Also, I ordered the cargo carrier and the cargo bag and I loved it. It was very easy to assemble, mount and use. The bag was great. I would recommend these two products to anyone. For years I have always used the cargo carriers on top of my vehicle and the cargo carrier that mounts to my hitch is considerably easier to load, unload, etc. I will be using these products all the time!
Jon
6/24/2013
Great service, fast shipping, quality products at good prices. Everything I look for when ordering online. Alicia G. in sales was exceptionally helpful and ensured speedy processing of the order. Thanks guys, youre definitely doing it right when so many others are not.
Joseph
6/24/2013
I rarely write reviews, but in this case felt I must. I ordered a hitch adapter from etrailer. They upgraded shipping for free so it arrived quickly. Then it turned out when I went to install it that it was apparently defective hidden inside, not their fault. They immediately shipped out a new one and provided a free return shipping label for the bad one. Outstanding customer service! Nice useful website too. Ill be back, and send my friends.
Lawrence
6/24/2013
Very good experience. The truck bed bike rack that I ordered was not in stock but because of their exellent communication was able to order alternate rack same day
Matt
6/24/2013
Fast, efficient, knowledgeable, courteous.
Mike
6/24/2013
My experience with etrailer was superb!!!!! The website is full of useful info and Judy in Customer Service is EXCELLENT!!! She is extremely knowledgable, pleasant and patient. My product was shipped the same day and arrived super quick. The hitch and wiring harness worked perfectly. etrailer has great prices and I will purchase all of my trailer needs from them in the future!!! Thanks for everything!!!!
Norm
6/24/2013
Outstanding customer service!
Rob
6/24/2013
Easy to use, quick to hook up. It was a perfect match for what I needed
Daniel
6/23/2013
I have ordered from etrailer.com on several occasions and am very pleased with the fast shipping and great pricing offered by this great company. Will order again and strongly recommend to anyone in need of trailer parts and accessories to check here first.
David
6/23/2013
I have not yet received my order but I wanted to comment on the constant up to date information I have been getting from etrailer. They have kept me up to date front he time I made the purchase to right now when it shipped with the tracking information and quick links. I received a purchase order, a thank you letter, and order received email and being fulfilled, an email stating my item was in stock and another saying it was shipped. Sometimes even in person you dont get this kind of service. I will shop here again.
Noah
6/23/2013
This is my fifth order from etrailer. The service is outstanding, the staff quite knowledgeable. A great company to do business with!
Phillip
6/23/2013
Excellent! Wide variety of parts. Quick response.
Ronald
6/23/2013
awesome. you are on it, kept me informed of progress, and shipped out in one day. I appreciate that. thanks.
Bob
6/22/2013
Ordered product, kept me informed, arrived today, excellent service
Lawrence
6/22/2013
very pleased, will definitely buy again
Robert
6/22/2013
Every good to work with. Had order a tail gate for a F150 then traded in the F150 for a new F250 called and change order and had no problem. Great to work with.
Ronald
6/22/2013
I only wish all my online shopping was that easy. Found the part I needed, ordered it, received confirmation of receipt received part today 3 days later. Part put on and perfect fit. How easy is that. Your website site is in my file. I know where I will be ordering parts from now on. Thanks for the great service. I will be sure to recommend you to my friends.
Timothy
6/22/2013
The staff at etrailer knew exactly what i needed to install my fifth wheel in my truck. They were very helpful, and professional to deal with. I very highly recommend them when purchasing products for any trailer. I put them in my favorites list.
Brian
6/21/2013
ETrailer had the best price of all sites i checked. My Order was processed and shipped the same day.
Bruce
6/21/2013
Fast service and they have what you need at a fair price.
Charles
6/21/2013
Im glad I found yalls web site. The sells man was very help and nice. If I need anything else for my trailer. I will give yall a call. Thank yall
Curtis
6/21/2013
Easy ordering, fast shipping, and exactly what I ordered. Great followups for customer service. I will order from Etrailer again in the future.
Gary
6/21/2013
Sabrina is great A good salesperson. A very helpfull person to place a order with
James
6/21/2013
Rose was very helpful to me with my order and product info.
Kenneth
6/21/2013
I was very impressed with how all my interaction with your company went. From placing the order over the phone to timely messaging about the process stage of my order as well as better than expected delivery of ordered items. Thank you very much. It is nice to see that there is a company out there that can deliver a service that exceeds customer standards. Thank again.
Michael
6/21/2013
First rate service from Sabrina
Raymond
6/21/2013
The person that took my order was very well informed and very helpful. The order was shipped within the hour.
Richard
6/21/2013
You have seen the rest, but this is the Best in selection, service and price. The sincere customer service is the best I have ever experienced.
Ronald
6/21/2013
Excellent service. Always kept the status of order sent to me with all updates. Fast delivery.
Stan
6/21/2013
I bought my Curt Trailer hitch for my old Lexus 04 RX-330 with some apprehension, knowing full well the information cant really be that true. Sure just bolt it on.... Well to my great SATISFACTION it was EXACTLY as described !!! Me and a buddy, 15 mins max. Perfect fit, looks great and I ordered the light kit and fold up cargo carrier. I feel sure they too will all be as described. Great value, solid looking product.
Tom
6/21/2013
love the hitch got here real fast going to order another hitch
Barbara
6/20/2013
Company and associates are wonderful! Product is exactly what i was looking for...great quality and price...I ordered a cargo carrier at the last minute for a vacation and George Bobbi and JJW made sure it went out the next delivery day I ordered late in the day so I would be sure to receive it before we left. Great customer service! I highly recommend etrailer.com. Thanks to all!
Carol
6/20/2013
Customer service is second to none. Great people to deal with.Old school customer service!
Howard
6/20/2013
Your delivery of the bike rack arrived sooner than expected. Iam very pleased with the way everything was Handled, from the order, the amail updates to the delivery.
Joe
6/20/2013
Currently waiting to receive my order, but have been very impressed with the level of customer service shown by Laura H. She has been very helpful on the phone and very prompt communicating by email and providing updates. Thank you!
Matthew
6/20/2013
Ive used etrailer twice - 2 years ago for a hitch and wiring kit, and recently for carrying rack replacement parts. They have a great ion, great prices, ship super quick, and have excellent customer service. When I bought my hitch, they made it very easy to buy the right one for my vehicle, with detailed installation videos that made it a breeze for me to install it myself. My latest purchase was for replacement parts for my Yakima rack - none of the local dealers carry replacement parts at all, but alas eTrailer had them and at a very competitive price, and immediately shipped. Quite happy - if they have what you need you shouldnt hesitate to buy.
Matthew
6/20/2013
decent product for the money looks good
Paul
6/20/2013
Only complaint is etrailer took 4 days to let me know that my shipment was being held for a part. After the notice, I called them and they willingly took care of splitting the order something I think they should have done on their own. After the order was split, the available items were quickly shipped. Products are exactly what I was needed. Well satisfied.
Raymond
6/20/2013
The process was very easy, the part fit just fine and cost about 1/7th compared to the dealers price.
Rick
6/20/2013
Service was great. Part arrived in a timely fashion. It fit perfectly and went on my 2011 Escape without any problems. The video was very helpful also!
Thomas
6/20/2013
VERY FAST AND EFFICIENT SERVICE- MY SALESPERSON WAS VERY POLITE AND KNOWLEGABLE WITH ABSOLUTELY NO PRESSURE WHAT SO EVER! ! ! WORKING WITH E-TRAILER WAS A VERY PLEASANT EXPERIENCE!!
Timothy
6/20/2013
Still think yall are great. I would like to see a way to look up tires by size or load ranges.
Walter
6/20/2013
top in quality performance, free advice sseel your people skills to cvs caremark, walgreen,s, publics the list goes on. my experience was flawless and efficent! keep it up!
William
6/20/2013
Most importantly, etrailer.com has been my go-to for various trailering needs since building a utility trailer from a hurricaned pop-up camper seven years ago. They NEVER fail to be the most reasonably priced, well stocked, best communicating, fast shipping net source online. I installed this hitch on my 2006 Saturn Vue last night and am very happy with the product now that its finally on. As one other person indicated, the video procedure of installing the center bolts first DID NOT WORK...the side bolts would not align properly with the center bolts already in. Following the written instruction of installing the side bolts first and then the center bolts accounted for 20 minutes of the 4 hour total installation time. But thanks for another great shopping experience, ET!
Wyatt
6/20/2013
I am 100 satisficed with the web sight, service, and the product. The only thing that I would suggest to a customer is to fine the year of your vehicle, by looking up your vin #.
Clayton
6/19/2013
Fantastic customer service! There was a problem in shipping my order. I called to inquire and the nice service rep assured me the order would go out that day, and Id receive it in 2 days. I did receive it as promised. The products arrived in good condition in custom made cartons. Descriptions and estimated install time shown on the web site were accurate.
D J
6/19/2013
The Order was placed with Alicia G. Alicia was very courteous and knowledgeable The same day I received an e-mail Order confirmation followed by a tracking number. The cost was very competitive with free shipping. The packaged arrived one day earlier than the estimated ship time. The product was just what I wanted. I would recommend etrailer.com to any one. I hope they will begin selling more RV parts and accessories to compete with Camping World.
George
6/19/2013
It the better experience than i live for a long time . The call me to aske me if i need two same tings and it was a mistake from me . Tank you for that and the good expérience Guy
Guy
6/19/2013
Excellent customer service. Excellent experience overall. Fast shipping. Highly recommend.
Joshua
6/19/2013
Parts look great and your communications were very helpful.
Les
6/19/2013
This could not have been a better purchase for me. I ordered the hitch on Tuesday night and recieved it around noon on Friday with free shipping. It bolted right up to my vehicle and tucked away nicely so that the receiver was the only thing that really showed . The instructions were spot on and they included a fish wire that was needed to install down bolts inside the closed part of the frame. Great buy, and great customer service . Every company should operate this way!
Sandra
6/19/2013
I like doing business with your company. I am well satisfied with your staff and the way you handled my order. Thanks again..
Vincent
6/19/2013
Absolutely wonderful! The details of the products are fantastic. Also, customer service is extremely flexible. I had ordered 3 items, one of which I realized very quickly that I did not need. I was able to call customer service and they very easily and kindly removed that item from my order at no charge. UPDATE: Again, this company is incredibly flexible! They were more than willing to send out parts that I needed and they did so in a hassle-free manner!
Emma-catherine
6/18/2013
Fast service and was very helpful its great to feel that the customer is a important part of their business
George
6/18/2013
Accurate Item description, fair price and quick shipping.
James
6/18/2013
Shopping experience was great!! Wont know any more until I see what I purchased!!
Jim D
6/18/2013
Fast reasonable shipping and a good price on the part I needed. Perfect fit and I had the part in 2 days.
John
6/18/2013
Ordered my part on Friday and received on the next Tuesday. Great service and I am very satisfied with the purchase, especially since Tractor Supply employee stated that it didnt exist.
Larry
6/18/2013
The first part sent was the wrong one size, but you sent a return shipping label and sent the correct part immediately. Good service. Thanks.
Lynn
6/18/2013
I have shopped with etrailer several times and every time I am impressed. I spoke with Nicole in Customer Service and explained to her that I needed to replace a metal brake line on my trailer. I have an upcoming fishing trip and small window of time to get the new line installed. Nicole went above and beyond to confirm that they not only had the part in stock, but that it would indeed ship THAT DAY!. She also followed up with an additional email beyond the standard automated order email to let me know my part made it out the door. etrailer has earned my continued business as well as my recommendation when anyone asks me about a trailer parts house .
Matthew
6/18/2013
Great service.
Michael
6/18/2013
Great Shipping and was able to install without a problem.
Oscar
6/18/2013
A+ seller,Very fast shipping! Great product and easy to install. Transaction was great! I Will buy here again. Thanks.
Ricardo
6/18/2013
Shipped on time. Good quality product. 2nd purchase from e-trailer. Very satisfied customer.
Scott
6/18/2013
Your selection was great. Had some issues placing order, the system recorded items twice. Customer service was great to work with and fixed the problem. Order received on time. Will definitely return for any further needs.
Charles
6/17/2013
Items were not shipped within 24-48 hours of me placing my order as per email sent to me. Ordered on Monday morning of 6-10-13, called Wednesday afternoon and was told items would ship and they did on 6-13-2013! Price are great.
Chris
6/17/2013
Rose G was a pleasure to work with. My order was prompt and the part was correct.
David
6/17/2013
Always a pleasure doing business with etrailer.com, they have fair prices, good inventory in stock and ship right away... exactly what I expect. They seem like a well-run company with employees who care. Ill be doing business with them in the future.
Hugo
6/17/2013
eTrailer- sets the bar high for product processing! I am impressed with the personal feeling they gave me as a customer. they efficiently revived and shipped my order in a matter of hours, A+!
Joe
6/17/2013
Second time with etrailer.com. Great service, quick response, excellent product selection and the best of all are the product demonstration videos, which let me see if I have the right part and how to install it. Other sites may have similar products but lack any information about the products, leaving you to guess about which one is right for your application. Order was shipped the same day I placed it both times, which makes it arrive in a timely manner.
John
6/17/2013
You ladies and gentlemen have been a pleasure to work with. The made in the U.S.A. electric trailer brake components I purchased from you are obviously heavy duty and of superior quality. Not only that, but you priced them right and shipped them fast. Also, your website was highly informative and easy to navigate. I have only begun to install the Dexter fully loaded and ready backing plates, but so far they are fitting like a glove and looking good. Without your fantastic instructional videos I would not have attempted this job, but with them I have every confidence I will Lord willing finish it. May God Himself bless you and make it so you will not go out of business any time soon. Thank you for your great products and your wonderful service. Thank you especially for keeping me informed through every step of the ordering and recieving proccess. Everyone should operate like you. Marlin Marx
Marlin
6/17/2013
My experience was very good. The online order process was quick and easy. I had a question. Nick answered quickly and helped me get my order scheduled a day early. Thanks to all
Marshall
6/17/2013
I ordered a wireing harness for an 07 Nissan Frontier and I installed it in less than 10 minutes. It seems to work correctly with my test light. Good product and well made.
Paul
6/17/2013
Sales lady was friendly and knew her product. As far as the customer service I would give five stars out of five. Thanks Bridget.
Sergio
6/17/2013
this is second time ive ordered from e trailer, i think they have pretty good & quick service. have recomended them to other friends already..
Sheldon
6/17/2013
Very quick and friendly service.
Thomas
6/17/2013
Fast Shipping, product was as advertised. Ive been a shade tree mechanic my whole life. Let me say, I was very impressed with the ease this lift support went on. No special tools needed. Just jack up the car, remove the tire and slip it in, following the instructions of course. From start to finish I was done in less than an hour! Two thumbs up!
William
6/17/2013
This is my third order with Etrailers and I couldnt be happier. Quick shipments and a good price.
David
6/16/2013
Very easy install and mounts neatly in place to factory wiring. No cutting and no splicing. The most time consuming part of the install was running the cable ties around the hitch. Honda has styrofoam around the bumper and hitch which made it tricky getting the cable ties around the hitch for a neat installation. The rest of the installation only took a few minutes. Everything mounts perfectly in place. Great kit and good deal!
Gregory
6/16/2013
I ordered on Friday and It was shipped on Sunday that is GOOD service.
Harold
6/16/2013
Great people and very knowledgeable. Everything I ordered was in stock and is already on its way. Thanks Etrailer.com!
Jason
6/16/2013
Do a lot of online purchases by far one of the quickest response and ship times in the business. Thank you will do more shopping in the future.
John
6/16/2013
Excellent product and time frame !!!
Michael
6/16/2013
Great prices and very user friendly website, keep up the good work gang, like Arnold said: Ill be back! My number 1 place for hitch needs.
Michael
6/16/2013
I am very pleased with your low prices and shipping rates and fast courteous service.
Robert
6/16/2013
I am very impressed with the service received from etrailers.com and will be recommending the site and will also be coming back for additional merchandise!
Teresa
6/16/2013
First class service, super fast shipping and great communication.
William
6/16/2013
I think that customer service doesnt get any better anywhere. Thank you Nicole for your help!
Brian
6/15/2013
I have made several purchases through etrailer and I have always found the products to be as advertised. With this latest purchase there were several items. One item was on back order with the manufacture. I was recommended a similar item instead so that the order could be shipped without delay. Once I accepted that item my whole package was shipped and arrived in 5 days. Etrailer had upgraded the shipping to ensure I received my items in a timely fashion. I have and will continue to recommend etrailer to friends and family.
Craig
6/15/2013
Very happy with everything
James
6/15/2013
Etrailer.com was a joy to order from after trying to get parts and advice locally. Their products and service were very good, plus they have a large library of installation videos to help you with your purchase. Thank you!
Michael
6/15/2013
Im placing etrailer in my favorites list. Will definately do business with them again. Convenient shopping and fast shippers. Ya cant beat that. Its been a real pleasure. Thank you.
Robert
6/15/2013
This is the second small order I have placed with etrailer.com. The first order was for 2 springs which had a cost of 76 cents each. Even with such a small order, I received excellent customer service and prompt delivery. Hours ago I placed another small order for a repair kit with a value of of less than $15. I have already received confirmation of the order and tracking information. etrailer.com has shown excellent customer service and a very positive attitude in their customer service.Thank you and it has been a pleasure doing this limited business with you. I believe the customer service person who serviced my orders was Jason.
Robert
6/15/2013
I found out Thursday night that at least one brake pad had seperated from the shoeI placed an order with etrailer Friday around noonwhen I got home from work my wife informed me we were leaving for vacation next ThursdayI called etrailer and I think the girls name was Casey??? This was almost 6pm est and etrailed is cstgetting late in the day- I just got an e/mail on saturday morning that my order shipped late on Friday!!! Whether I get the parts in time for my vacation or not,the customer service and pricing with etrailer is unbeatable. I appreciate you being there and doing your bestI will be a faithful buyer from here on out. Thank You so much for the effort.
Timothy
6/15/2013
Price was reasonably and shipping response was very good. I would order from you again with no hesitation.
William
6/15/2013
Easy to order. Fast shipping. Product already installed and working fine. Thanks!
Gene
6/14/2013
I looked for some time and even tried to order from one place. I had no luck in doing so. I kept looking and found e trailer which had what I wanted at a better price. No problem ordering it. Thanks
James
6/14/2013
Great company to do buy from. Fast shipping, they have everything you need for your hauling needs,for good prices.
Jason
6/14/2013
Well satisfied with Etrailer. First order received in two days. Rapid responce by email. second order mailed next day.
John
6/14/2013
Great web site, esay to use. I found the videos on installation of different items very helpful. Saved me a lot of time. All of the items I purchased fit well and work great. I have already recommend this site to other people.
Martin
6/14/2013
All the personnel that I communicated with were pleasant and very helpful. Thanks very much.
Michael
6/14/2013
Very helpful staff with great communication. I would recommend them to everyone and plan of continuing shopping here.
Nick
6/14/2013
Company very easy to work with, item needed was in stock and shipped promptly. Communication great.
Richard
6/14/2013
customer service people are very helpful and quick. unfortunately manufacturer of hitch I wanted was not responsive or willing to provide feedback on my order. hopefully everything works out and i remain happy in the end.
Robert
6/14/2013
Totally outstanding transaction from start to finish. My order was shipped the same day I placed it and came before the estimated delivery date. Items where just as advertised, complete and damage free. I will order from Etrailer.com again and soon.
Robert
6/14/2013
Good job great service, details information, fast delivery Thank you.
Vladimir
6/14/2013
Great products,excellent service & fast shipping. What more could you want?
Bill
6/13/2013
4 bumper carrier bracket The part was received as displayed. The only concern that I have, there was no torque spec for the u-bolts in the instructions.
Daniel
6/13/2013
good prices,fast delivery,Ill be back
David
6/13/2013
great early shipping wonderful so far
David
6/13/2013
This site is the real deal. Completed my 2nd large order this year. I have delt with 4 different reps with this company and they all were stellar. Dont bother price checking, they are the lowest. They make it too easy. I browsed the web site and made some quick notes and then called. All i had to do what tell Ricky and Judy my needs and boom it was done. They explained everything i needed to know and Judy made sure the shipping went out as fast as they could. Ordered at about 1pm on wed. At my door in Chicago Thurs 5pm my ups guy doesnt like me anymore with the 100lbs boxes. 2nd time they came through on what they said. Rare these days. Cant put a price on that kind of service.
Derek
6/13/2013
Great service, your techs on the phone were very helpful.
Jon
6/13/2013
Customer service was great I founf what I needed yes I woukd order from them again. I give them a 10
Laura
6/13/2013
The product was exactly as advertised. Great quality, and the delivery time was amazing.
Loren
6/13/2013
This was my first purchase through etrailer.com and Im very impressed and would certainly recommend this site to others. There was good communication by email that the order was being dealt with and dispatched and my parts arrived promptly afterwards in good quality packaging. They are better quality than I was hoping for and I have now repaired my trailer in time for my upcoming weekend of dirt biking with my son for Fathers Day : Im very happy to have found this site and will be back without hesitation if the need arises.
Paul
6/13/2013
fast shipping the item was as decribed and payment was easy and smooth shiping rates was very reasonable
Stephen
6/13/2013
Fast service-great communication all the way through. My second order and not my last. Thanks.
Tom
6/13/2013
Called my order in and spoke with rep Jason T. He made my purchase with Etrailer worth it. He helped me place my order and got my product to me in 3 days. Completely satisfied and will purchase from again. Thanks
Tyler
6/13/2013
Tires showed up on time good to go!
Christopher
6/12/2013
very easy to order, great experince
Clarence
6/12/2013
Was very good service fsst del. And the right fit works very good
James
6/12/2013
Very easy to deal with. Clear description. Goods are exactly what I needed. Quick delivery.
Jason
6/12/2013
Good website. Easy to find the item I was looking for. Great price and very reasonable shipping. Connector worked as expected. I wouldnt hesitate to use etrailer again.
Jay
6/12/2013
Ultra fast shipping, cant beleive its soo fast, great products and assistance, if you dont buy from his company you should. You wont be let down, ever
Jeff
6/12/2013
Found your site when searching for product on line. After checking price and selection, will never loose this site have already pased information to friends thanks for great price and fast shipping
Joseph
6/12/2013
Fast, easy, and the website is very informative. After I placed my order, the level of communication afterwards was astonishing. I would definitely return if I needed anything in the future and I absolutely recommend!!
Paul
6/12/2013
Very fast service online and over the phone. Corrected my ordering error and got my corrected order shipped out fast! Cant wait to receive items and I will review them as well. Impressive customer service and the pricing was the best I found. I will shop here and recommend from here on out! THANKS ETRAILER!
Robert
6/12/2013
Email them a question and they get right back to you even if it involves taking measurements of a hitch out in the warehouse as long as they have it in stock. I have ordered and received three hitches for three vehicles and their videos make installation easy and safe. Each order left their warehouse within 24 hours. I received one hitch the day after I ordered it. On pricing...the wiring harness I will receive today was 1/4 of the dealers price.
Thomas
6/12/2013
Great prices & products the descriptions of the products were great.everything was very easy to purchase. THANKS TOM
Thomas
6/12/2013
Cathy totally save me. I was originally wanting to order the completely wrong trailer hitch. She clearly conveyed to me the reasons why the original part was wrong and I absolutely understood after talking with her. Correct hitch is on its way. THANK YOU CATHY, MVP in my book!
Tiffany
6/12/2013
Absolutely stunned by the customer service. After placing the wrong order, I called up and experienced probably the most professional and helpful customer service I have experienced yet, since moving to the USA. Whoever this Paige-Nicol M is, she was not only really helpful, polite and charming on the phone, but sorted everything out really quickly for me. Why this woman is not President of the United States, I have no idea - yes, the service was that flawless - a credit to the Etrailer.com company.
Alexander
6/11/2013
If your product is as good as the service and help from Harvey, I am sure I will be very pleased. The organization sounds good and well run.
Allen
6/11/2013
Good pricing and excellent service!
Bob
6/11/2013
Great bunch. I had a few questions, some which Suzanne could not answer. She kindly put me on hold, called the manufacturer and promptly got back with me with the answers. On closing she mentioned my order would ship usually within 24 to 48 hours. Woke the next morning with a tracking number indicating it was processed and out the door. They will get my business again.
Chipley
6/11/2013
a pleasure because of Casey made it easy!
Darrel
6/11/2013
etrailer made it so extremely easy to find the parts I need and checkout was simpler than any other site I have used. Plus, the parts are very reasonably priced.
Greg
6/11/2013
Ive had my 2007 FJ Cruiser for a couple years now, without the big, bulky, useless, factory rack. I have a 14 canoe, which tied down fine to my previous SUVs rack. I surfed and found roof rack/ crossbar systems on etrailer.com that bolt to my factory roof points…SWEET! I am REALLY impressed with how fast the staff processed my order, shipped it, and keep me posted with e-mails. I cant wait to get it, mount it, and if I need more Rhino Rack gear, Ill be back to e-trailer. Thanks guys!
Jason
6/11/2013
great shopping at etrailer
Jeff
6/11/2013
Great experience! Staff knows their business!
Joel
6/11/2013
The people that helped me were excellent they knew there stuff and were very helping with all my needs.
Matt
6/11/2013
Experience was great. Everyone else wants more to ship parts than they actually cost because we are in Alaska, you guys shipped for a fourth of your competitors prices. I will look to e trailer first from now on.
Pat
6/11/2013
Im happy and excite to use my Bike Mount. Thanks for the quality and the service.
Ricardo
6/11/2013
Fabulous service!
Sid
6/11/2013
Very satisfied customer here they had the tires and wheels I needed at a price that was cheaper than just the tires were anywhere else even after shipping. Very satisfied…
Thomas
6/11/2013
Awesome service!!
Andrew
6/10/2013
I am impressed with the communications, the attention, and efficiency. Nice people, very considerate and helpful, and they shipped the product quickly.
Bruce
6/10/2013
Sales person, Kimberly was pleasant and knowledgeable. She made order entry very easy and my order shipped same day I placed. Assuming I ordered the right part and UPS delivers on schedule, I will be a happy camper. Very impressed with the service.
Don
6/10/2013
For once an on-line order experience that provided the customer service needed. Even with a difficult problem installing, Cole S. x333was patient, understandable and responsive. She employed technology as an enabler rather than a roadblock by asking to send digital pictures to assess the situation.
Eric
6/10/2013
I have had a very good experience with etrailer and would recommend you to others.
Jerry
6/10/2013
your main competency is the good products and practical installation videos, very happy with the purshased
Jorge
6/10/2013
fast shipping,good price,good product how can you go wrong
Kirk
6/10/2013
Great purchase experience. Had a minor issue and one pleasant phone call rested my fears. Will certainly recommend to other and I will buy from again…
Mary
6/10/2013
Great customer service from the female afternoon/evening CS - Rep. Talk to her late afternoon and she called me back later after her shift had ended to tell me that my order was complete and would be shipped that evening or the next morning. I thought that was pretty awesome that she was thinking about the customer. The shipping was very quick also got my order in three day. Yes I will order again from etrailer and will highly recommend to others. Good Job
Michael
6/10/2013
Good company to do business with. They were originally out of stock of the ordered item and called me the next day to see if I wanted to change my order or wait for new stock.
Robert
6/10/2013
Great tires and wheels. Great selection and very good information about the products. Received my order in less than a week. Great service.
Robert
6/10/2013
Great people to deal with, really stand behind there products and orders.
Ronald
6/10/2013
I got an immediate response to order via e-mail. I was advised when item shipped, which was immediately. Right product , quality product arrived within a couple of days of placing the order. What else can you ask for!? Thanks e-trailer!
Roy
6/10/2013
Definetly the easiest place to find tires and whrels . And the cheapest. A friend sent me here. Very organized and easy to use website which means a lot when choosing from many options in a category
Tyler
6/10/2013
The shipping was very very fast! The bumper i ordered for my truck was exactly as described. The directions were a little tough to follow but i was able to figure it out - i did not call tech support or anything. Overall great experience with this purcahse and now my truck looks good again. THank you.
Vincent
6/10/2013
Ordered on a Saturday, package arrived on Wednesday. The 2 Class 3 Hidden Hitch installation was just as described for our 2010 Honda Odyssey. = The only problem we had was with the packaging for the bike rack. Although the external box was not damaged, the Softride Dura Parallelogram 4-bike carriers box had 2 crushed corners. The bike carrier arrived with 1 broken plastic spacer. Used the new system this weekend and it worked just as expected!
Ann
6/9/2013
i ordered from you guys before and i will order from you again thank you
David
6/9/2013
Matthew, was extremely polite and efficient when taking my order.
Don
6/9/2013
I do appreciate the fact that theres a place like ETrailer to get so many different useful items at a good value. They provide items for farms, construction, recreation, homes and many others. Their service is exemplary. If you were to ever have your call answered by a Rep who proves to be unfamiliar with your needs, do not hesitate to ask for help from someone more knowledgeable. If your questions arent resolved by the Rep, you will get a call back from someone who can answer your question. I appreciate a company like Etrailer.
James
6/9/2013
I ordered the hitch wiring kit from you because you had the how to video posted. Good job!
Larry
6/9/2013
Great product, good value, prompt shipping
Michael
6/9/2013
GREAT SERVICE! Very happy to do business with and customer service to deal with. ALSO, OPEN ON SUNDAYS! GREAT JOB,
Roger
6/9/2013
fast and accurate
Thom
6/9/2013
I am a first time customer and my inquiry into some parts for a bike rack went well. I asked the operator where the information and extra parts that my initial part required were located, and she told me where to look. when I tell operators for businesses no, thank you, I can order on my own through my computer, when they ask if I would like to order through them, I dont like it when they insist on ordering for me the e-trailer operator did not keep me on the phone for one extra second, and let me conduct my business as I wished.
Andrew
6/8/2013
Fast and free shipping.Very nice product, Strong and high quality materials, easy to install following the Installation video. Very good seller, I recommend it.
Fabio
6/8/2013
was shipped quick about 2days. only took a couple minutes to install on my 2011 chevy 1500. very happy with service and product.
Jason
6/8/2013
My experience has been great! Product arrived ahead of promised delivery! All as advertised!!!
John
6/8/2013
Etrailer is simply amazing! My orders have come neatly packed and ready to go and in only three days. I placed both orders over the phone and the staff at Etrailer was extremely knowledgeable. They were able to confirm that I was ordering the correct parts and made sure I had everything I needed to complete the job. Also, how can you beat the catalog of videos on how to install the parts you purchase. This is an invaluable resource for a non gear head like myself. For any future purchases... If Etrailer has the item, then I am buying it from them!
Kyle
6/8/2013
Everything was as described, UPS delivered in 4 days after the order. Both things were in the same box, packed very well. The video online described how to install and was very accurate and helpful.
Oliver
6/8/2013
VERY SIMPLE, I CALLED WITH PROBLEM I HAD W/ MY CHECKING ACCT, YOUR STAFF VERY HELPFUL.
Paul
6/8/2013
Good price and fast service. Everything came as advertised and am happy with the purchase. Thanks
Scott
6/8/2013
I think your website is absolutely wonderful! I will continue doing business with you!
Scott
6/8/2013
Very heads up with shippment and order info.
Sean
6/8/2013
id say the communication and fast shipment is probably the best- anywhere- and i shop a lot online..
Aj
6/7/2013
Needed an adapter for a gooseneck trailer to be able to pull with a 5th wheel hitch in my truck. They had exactly what I needed. Received it very quickly and it works great. Thanks for great quality products and service.
Barbara Jo
6/7/2013
Great products and great service. My only comment is the shipping - the lowest cost is UPS transferred to USPS for delivery. This takes an extra couple days. The second option, UPS ground, I feel is more expensive than it should be. I would still recommend this company without hesitation :-
Brian
6/7/2013
I am very pleased shopping at etrailer. Prices are usually cheaper and the shipping is fast. What more could you ask for?
Brian
6/7/2013
First of all I really appreciated the information on your website, especially the video showing the use of the bike rack on the car [Passat] that this rack is going to be used on.
Bruce
6/7/2013
I am impressed!
Carrie
6/7/2013
I am so impress with etrailers promted service. I highly recommend etrailer. I was worried about ordering from etrailer, because of where they are located. I thought my order would be held up. I order at 5:52 am EST and my order was shipped out that morning THANK YOU. They even upgraded the shipping at no extra charge. Everything I want was in stock. Thank you for your great service.
Charles
6/7/2013
Great service and prompt delivery. Prices are extremely competitive. Very satisfied with the product quality
Conley
6/7/2013
Amazingly fast del and several follow up e-mails to see if everything went well. Very pleased with service. dont know about the product yet, only had it a week
Drew
6/7/2013
It was a great experience. They had exactly what I needed and my order was processed quickly.
Ethan
6/7/2013
Received my tail gate very quick. Put it on in about 30 minutes. Had slight dent from shipping but no problem.
Fred
6/7/2013
Great information and videos on the website. Shipped immediately and delivered promptly.
George
6/7/2013
Outstanding support and follow-up on the delivery!
George
6/7/2013
Ordering was easy. Confirmation of order prompt and acknowledgement of order being sent was also prompt. Communication is a good thing!
James
6/7/2013
Awesome service. And super fast delivery. Very pleased with etrailers.
Logan
6/7/2013
Another great buying experience! I recommend etrailer.com to all my friends.
Mark
6/7/2013
Have not received hitch yet but , order , and shipping FAST
Neil
6/7/2013
Awesome!!!! Impeccable customer service Ashley! Ordered my items, within the hour I received a call about shipping to my PO Box, gave an alternate address, and shipped the same day? Wow! And with the Best prices I could find, You guys rock and have earned my business for any of my trailer needs and I will recommend you to everyone I know or meet with trailer needs. One last step, receiving the items. I will update all when I get them. So far, so great!
Nicholas
6/7/2013
Quick and easy. My item was shipped the day I ordered it and the folks at etrailer made it very easy to track the shipment. Very efficient operation. I will be using them again.
Robert
6/7/2013
I ordered a GMC base plate from another supplier and they told me it would take about 2 weeks. I checked my order a week and half later and it wasnt even ordered yet. I called etrailer and got ahold of a lovely, helpful lady, Dana. She not only took my order but it was shipped the same day. Ya cant beat service like that. Thanks Dana and etrailer.
Ron
6/7/2013
List of products is detailed and I am able to find exactly the components needed for my repairs. My only concern is the web sight seems slow, when navigating from page to page. Check out is easy and fast. Tracking information is great. I appreciate the fast delivery service my orders receive.
Stephen
6/7/2013
Great customer service on the phone. Determined what bracket would work with a trailer clearance light. Order shipped the day I placed it. Placed order on a Tuesday and received it on Thursday via USPS. Installed light and it was a perfect fit.
Thomas
6/7/2013
great service received my package today really pleased with their product this was second time ordering from e trailer and could not ask for better.i will order from them again thanks e trailer.
William
6/7/2013
I am a first time customer, and was very impressed by how corteous the customer agent was. His name Calvin W. the comunication was excellent. I ordered my item on 6/2/13 and by 6/6/13 i had my shipment in hand. I defenately recommend Etrailer to anyone.
Axel
6/6/2013
Great fast shipping cant wait to get it. Great communication from staff
Ben
6/6/2013
Great time delivery. Merchandise very well packed. No complain at all. Next purchase will be back break plates. Thanks
Douglas
6/6/2013
It was great. Got the stabilizer jack today in mail. Put it on tonight. Fit just like they said. Took about five minutes to change it. Great service great price and fast delivery also. Great place to shop. Great customer service. Thanks so much!
Harry
6/6/2013
Incredible service !!! Ordered and parts arrived the next day - good quality to definitely will do business with you again !!! Thanks so much , I am back on the water and the leaf springs were better than the OEM stuff they replaced - thanks again for sorting out my ordering mistake
Jeff
6/6/2013
Perfect experience, my first order with etrailer.com delivered a day early.
John
6/6/2013
Thanks for the requested attention to recieve item faster. recieved it today and they are great
John
6/6/2013
it was a very good experience for me. I didnt think it would be this easy!! Thanks.
Kenneth
6/6/2013
Great website, great service, competitive pricing, items in-stock - - what more could you ask for. Keep up the good work, I will be back for more.
Kirk
6/6/2013
excellent customer service thank you
Matthew
6/6/2013
Fast no hassle way to shop would use again hands down!
Richard
6/6/2013
Got my item and installed. Great service. I will be purchasing larger items now that I had good experience with etrailer.com. Only disappointment was the tracking which I like to follow but I do understand when it goes from UPS to the postal service, it cant be tracked. Other than that, I recommend this website to anyone.
Rob
6/6/2013
Great help from Rose G She was great help
Ronald
6/6/2013
Absolutely outstanding, Best place to shop for all your trailer parts and accessories!
Tom
6/6/2013
Site was easy to use to find product I needed. Reasonably priced. Easy order and checkout. Quick delivery. Product was what was described. Will use again.
Andrew
6/5/2013
Great service. Shipped the next day!
Brad
6/5/2013
This is my first experience with etrailer and I will be using your service and products in the future. Special thanks to Paige-Nicole M for the couteous response.
Douglas
6/5/2013
I was delighted to find that my order was shipped so quickly.
Gary
6/5/2013
This is the second hitch and wiring kit I have purchased and I can honestly say that the service you get is excellent. They processed my order quickly and kept me informed throughout the various stages of my order. Shipping was free and you cant beat the price!
Gary
6/5/2013
Good job. Excellent selection.
Glenn
6/5/2013
Great experience w/ etrailer.com. Received order in 2 days. I will order again from them in the future.
James
6/5/2013
Great service. Fast turn-turnaround of order and the best shipment tracking feature Ive seen on any website.
James
6/5/2013
I sent an email through customer service alerting management yesterday but am happy to repeat. I was delighted to work with Dana on my recent order. As I previously stated, she was professional, courteous, knowledgeable and very helpful and not only processing my order but patiently addressing my concerns about potential issues over the parts I was ordering. Im happy and confident in recommending etrailer to friends and relatives for accessory needs. Thank you.
Jeffrey
6/5/2013
OK...just missed communication about order being shipped...but quickly remedied....thank you....looking forward to order arriving....
Roger
6/5/2013
Called etrailer on Sunday 6/2/13.Spoke to Ricky S and placed an order for a Surco cargo carrier.Received a confirmation email and then a second email from Ricky when item was shipped.The item was received WEDNESDAY 6/5 thats right 6/5!!and shipping was free.Flawless purchasing experience and great customer service.The etrailer web site is excellent as well, containing detailed product information and competitive prices.Nice job.
Steve
6/5/2013
Very happy with my first etrailer shopping experience. Prompt service and shipping and excellent follow up and customer service.
Thomas
6/5/2013
The whole process was painless and quick. I ordered my tires on Saturday and they were delivered to my house on Wednesday. Great service !
Todd
6/5/2013
My wife and I purchased the Platform Bike Hitch Rack so she could easily load and unload by herself and then go on outings when I could not be there. We both absolutely love this wonderful way of transporting our two wheeled toys around with us. With the locking system and its strong construction, we feel that our joy rides are safe and secure. I would prefer that enough locks would be sent for all the places that are designed for locks on the rack. During the purchasing process, communication between etrailer and I were, at times a bit confusing, but in the end, it all worked out. They were always professional and willing to work through any challenges with integrity. Thank you Wayne, and all the others who were instrumental in making sure we were taken care of and your company was well represented.
Al
6/4/2013
Product arrived safely and as described, lightning fast shipping free, and price was lower than on other sites. I will definitely shop here again.
Doug
6/4/2013
Sales person was excellent, very helpful, friendly, courteous, and very good knowledge of the merchandise I purchased. I had a very pleasant buying experience. No improvement needed. Thanks UPDATE: I wrote a feedback on 6-5-2013, but I just have a remark on shipping WOW ordered on 6-4-2013 received on 6-6-2013. What excellent service, thanks.
Frank
6/4/2013
no problem-very smooth transaction-extremely customer friendly service. very pleased!
Jack
6/4/2013
Very professional, know the products and very helpful in explaining the wire harness application.
John
6/4/2013
One of the items I ordered was backordered, but was shipped as soon as they had stock. I was kept well informed of my order status and they responded promptly to my e-mails. I wasnt billed until the order was shipped. I will be shopping here again and have already recommended them to my brother.
Lorne
6/4/2013
Great experience! Great ion and great service...I found the same product at a lower price, and your service team refunded the difference with no hassles. I would absolutely use this site again.
Nathan
6/4/2013
I use eTrailer any time I have a customer who needs helper springs installed. Great prices and availibility. They always email me right away with any order problems and this allow us to expedite installations. I recommend these folks to anyone looking to purchase parts for their trailering needs.
Ryan
6/4/2013
Your customer support was great. You make it easy to order your products.
Steve
6/4/2013
Your company is the best. Thanks
Vincent
6/4/2013
Wow... Did the brakes on my fifth wheel and found two collapsed leaf springs. Tried to get them locally but none in stock. Got on etrailer found them for an amazing price along with a spare tire holder for my racecar trailer which gave me free shipping. The parts arrived and about four hours later I replaced all four leaf springs. Fast shipping, no hassles, and a great price... The only thing that could have been better is a mechanic in a box to change them... But the online video walked me through the measurements and the process...Thanks again...
William
6/4/2013
Good service, fast ahipping. Adapter works great
Zachary
6/4/2013
I recently purchase tow mirrors from etrailer.com web site. Their service was extremely professional. Shipped the next day with email notification, tracking number and reached at my door as promised. The items reached at my home safe. Sorry I have not tried it yet but I hoping it will fit perfect on the current side mirror as shown in the advertisement. I hgighly recommend etrailer.com for their keen attention, professional and quick service.
Aman
6/3/2013
I hvent received the parts yet as they were just shipped and I think that is awesome. The site is very easy to navigate and my transaction was completed promtly. My thanks to Etrailer.com for there professionalism
Carl
6/3/2013
What a great business model. This group knows about customer service. Each representative was knowlegable and eager to help me. The shipping detail information was exceptional. Both of my orders shipped the same day which was important to me.
Frank
6/3/2013
eTrailer has everything! My son and I are converting a cargo trailer into a camper and seem to be ordering something from eTrailer weekly. So far we have purchased LED lights to replace existing, foot plate, wiring, switches, handles, harness and hitch for my truck. The have a very clean and easy to use website, GREAT PRICES, and unbelivable customer service. If you are new to the whole trailer thing, or doing a complete rebuild like us, this is the only place you need to go to!
James
6/3/2013
The website is very easy to navigate and seems to cover all options for choosing the right trailer & hitch parts for you vehicle application. Very good pricing and no complaints about anything @ etrailer.com.
Jeff
6/3/2013
Great experience. Parts in stock and shipped the same day unlike another site I ordered from and found out the same parts are back ordered and would take 2-3 weeks to get. Ellen was great.
Kurt
6/3/2013
prompt, professional service with customer rep. shipped same day I ordered.
Marvin
6/3/2013
Good website with lots of product offerings. Customer service is also good. Product pricing is excellent. I will definitely be a return customer.
Michael
6/3/2013
I placed this order on a Tuesday, received my hitch Friday morning. On Saturday I installed the new hitch on my 2011 Dodge Dakota. The entire process took about 20 minutes, including getting out the tools removing a bumper hitch ball, and putting the tools away. Installs in minutes with simple hand tools. The 1/2 allen wrench could have been a hold up but since I knew ahead of time I borrowed one to be ready. I think this hitch will perform excellently for my use, 2000# capacity utility trailer.
Ray
6/3/2013
quick and easy to find the product, quick and easy to order!! would absolutely recommend.
Rick
6/3/2013
Very smooth and its great to have the videos showing how to install the trailer hitch on my older car. Ordering was easy and loved the free shipping!
Robert
6/3/2013
Six inch hitch was just delivered.Looks just as advertised.
Taylor
6/3/2013
Absolutely wonderful and professional customer service. Dana M. was professional and patient. I was not sure which rack was the best for my car and they guided me through my choices and helped me to the best. I placed the order on Sunday and it was shipped at 9:00 AM Monday morning! This company is doing things right!
Terence
6/3/2013
I thought the experience was great. I would gladly recommend them.
Daniel
6/2/2013
Easy to use, great products, very convenient. I enjoy shopping with etrailer.com.
David S
6/2/2013
My product and shipment through etrailer was handled very well. Complete follow up from point of sale though tracking my product was executed with professional customer service courtesy. I recommend etrailer to anyone. Thank you etrailer* I will be back.
Gary
6/2/2013
very good service, shipping was prompt, item was as described.....
Gerald
6/2/2013
Your service was Great!Thank you so much for your help.
Jay
6/2/2013
Ordered two Vent Covers for Ventline Old Style Vents and received them in four days. Due to your great views of the covers particularly the underside I felt I was ordering the correct ones. They are perfect and its gratifying when you can get the right part for a 1994 trailer. Thanks , Pete
Peter
6/2/2013
Wonderful Customer service. All parts as described and easy to order. Doug even came in on Memorial day weekend and shipped my parts with earlier deliver 3 days for free. Appreciate the wonderful experience.
Shafeek
6/2/2013
Liked the updates on the order.
Gregor
6/1/2013
First time user great experience
Jeff
6/1/2013
Very fast shipping. Also great after-sale service. Had to return an item, called, got the return authorization number emailed within minutes and the new part shipped within a few hours. Will be back again in the future. Thanks etrailer.com!
Jim
6/1/2013
Always fast delivery and great communication to let you know what is happening with your order. Good prices as well.
Randy
6/1/2013
After searching all over for a set of side marker lights for my boat trailer Ricky from e-trailer found them for me. Fast, friendly service.
Robert
6/1/2013
Great service, great prices, great shipment tracking details, fast delivery even the standard delivery. Very complete and helpful website and e-invoice down to including links to installation videos of the parts just ordered. Nothing but but great things to say about etrailer.
Tim
6/1/2013
I am completely impressed with your customer service. What an amazing surprise to receive 3 emails within a few hours! A confirmation, an update and then shipping information. From someone in the retail industry, I can honestly say, this was the best online service I have ever received. Thank you.
Caitlin
5/31/2013
The price for the Thule 990XT could not be beat. And they provided us an added bonus by switching our shipping from Standard to Express. Product was received in good condition. eTrailer even followed up to make sure everything from purchase, delivery, and installation was to our satisfaction. What more can you ask for from a business? Thanks.
Dave
5/31/2013
Quick shipping at a reasonable cost. Will shop at this store again.
Dean
5/31/2013
very pleased on contact next day .......for corrected order.
Gary
5/31/2013
I think you have & run a Outstanding Buisness Keep up the great work !! Jeff
Jeff
5/31/2013
excellent product, easy install.works well.
Paul
5/31/2013
Great Service, Quick deliverly, Great Prices. Will buy from you guys again. Thanks
Ronald
5/31/2013
Ordered a root vent cover on Tuesday, and I installed it on Friday with a perfect fit. The right product, good price and fast shipping. Im satisfied!
Steven
5/31/2013
I called and talked to Stefanie who helped me get the correct grease seal for my horse trailer. I asked to get the order shipped asap since my mechanic is waiting on the parts and she said should be no problem. And the order is shipped !! Wow, I am very happy and think I have picked the right company and talked to the right person for my purchase. Thanks Stefanie, you are the best!
Val
5/31/2013
I was really very good advice, excellent service, thank you
Alain
5/30/2013
I just wanted to say that the ordering experience with eTrailer was very easy. The email correspondence from the customer service staff was very helpful as it kept me updated on the status of my shipment which I greatly appreciated. Overall, I was very satisfied with eTrailer and will be ordering any future parts through the website.
Brad
5/30/2013
I had a very good experience with etrailer professional on the phone. Could not of went better. thanks a bunch for the help. Oh and good prices.
Colleen
5/30/2013
Etrailer.com...what more can I say, great communication, fast shipping and an absolute joy to deal with. Keep up the great work!
Craig
5/30/2013
I had a great experience with etrailer.com. Product shipped fast and came exactly as described with installation instructions.
Daniel
5/30/2013
I think this is the first time I have ever taken the time to endorse a company. I bought a hitch from them a couple years a go and now parts for an old bike rack. Outstanding customer service, communication and product quality. I cant say enough about their follow through. As a business owner, I am jealous of their in-house systems.
David
5/30/2013
I shopped etrailer a couple of years ago for a trailer hitch and the service was excellent. I just bought another hitch and I can say things havent changed. Amazing Customer Service and Shipping. Thanks!
Dion
5/30/2013
I called, explained my needs to Jason T, He knew exactly what I needed and I placed my order and it was confirmed by email! Thanks for great Customer Service
Eriverto
5/30/2013
Great experience. They shipped the hitch the same day, and even with free shipping it got here in 3 days. The online instructions for attaching the harness and hitch made installation a breeze. It took me almost two hours to install vice the posted one hour, but I was having to lay under the car unlike the guy in the video who had a lift. All in all a simple job to install. And it works great with a bike carrier.
Glen
5/30/2013
Excellent Service. Ordered Auburn University hitch cover on late Monday 5/20, shipped on early Tuesday 5/21, and received on Saturday 5/25 by UPS Postal Service US MAIL. Cheapest shipping method but received very quick. Hitch cover is exactly what I was looking for. All metal. The chrome letters on the black background look excellent on our solid metallic black F-150, FX4.
Herbert
5/30/2013
so far so good. This was the first time I ordered from etrailer and i like what i see. Thanks.
Jack
5/30/2013
I really like dealing with Etrailer. Prices are good, but what I like most is your customer service. If I have a question about something it gets taken care of quick with courteous people. I have recommended many others to use etrailer. Also I find your website very easy to use and can find every thing I need for towing and accessories.
James
5/30/2013
Excellent service. this is the third time Ive purchased from this site and they always exceed expectations.
Jane
5/30/2013
Excellent!! Dealt with a few places on phone and got nowhere.. great website.grwat pictures to match up my part. Awesome customer service on phone to get right part ordered!! Very happy.
Jennifer
5/30/2013
My experience with etrailer was the best I have ever had. The reception on the phone was friendly, positive, and knowledgeable of the product I was ordering. They even verified my vehicle information to ensure I was getting the right product. I am surprised that I got a notification in 90 minutes that my order had been shipped. This is a candy store for guys who like exceptional engineered products at a good price.
Lee
5/30/2013
Having dealt with etrailer 3 times so far, I can honestly say it is one of the best online purchasing experiences out there. You are advised of your order process step by step, from order receipt to in-stock availability to shipping, tracking, and delivery. At any time if you have any questions you have actual names in your email to contact as well as phone numbers. Their products are top notched, come as described, and are delivered quickly. I would highly recommend etrailer.com to anyone in need of anything on their site!
Mark
5/30/2013
I know the few purchases that I have made with you have been the fastest and you people are the most kind and considerate of anyone Ive ever delt with !!! The speed and the prices are in my budgit and that is slim ! You are truely on top of your game and your 5 ***** in my book !!! Keep up the fantastic work !!!
Martin
5/30/2013
Went right to the parts I wanted and the description was very helpful in telling if the parts were going to work on my vehicle or not and what part would out perform the other so I ordered accordingly .. So far Im quite satisfied .
Ralph
5/30/2013
Service and price where both great. Everything was as they said it would be and couldnt bet the price any where else.
Ray
5/30/2013
This is my second purchase from etrailer in two weeks. On my first purchase the item was back ordered till the middle of July. The etrailer staff let me know right away and asked if I still wanted the item. I bought a different item that was in stoke and got it a in less than a week. (Shipped to Canada) After etrailer knew I got it I received a email the next day to see if I was happy or had any questions. I will let all my RV buddies know about this site and their great service.
Robert
5/30/2013
Excellent service. I was provided a express shipping upgrade at no additional cost to me. This was very unexpected, but very welcomed. I appreciate great customer service.
Sal
5/30/2013
Great service. I received my marker lights in a timely manner, and everything works as advertised. Prices were good, and the selection is great.
Terrill
5/30/2013
Ive been shopping ETraiker for about 8-9 years, Ive never had any issues, and if there was, say wrong item, they were more than helpful! Ive been customer service management for over 15 years and to me that us the most important aspect in doing business and ETrailer had that quality ten fold!!!! Ill come back here befor going locally because of the customer service! Thank you Etrailer people, and especially Zach O!!! Awesome Rep!!
Valerie
5/30/2013
I was searching for a wheel for my trailer jack and happened across etrailer.com. Incredible selection of products, incredibly fast shipping, and superior customer service. Now I wont have to look any further than etrailer.com for future requirements. Thanks etrailer.com!!
Adam
5/29/2013
Very accommodating and helpful. It is difficult to gain certain items overseas and etrailer was the only one I could find that would ship a large trailer hitch and a rack that held five bieks to an APO AE Department of Defense address. Highly recommend!
Al
5/29/2013
An incredibly fast and easy experience. I received email confirmation of my order while I was still on the phone. I ordered on a Wednesday and projected delivery was for the following Tuesday, but it was on my porch Friday evening - 2 days! Installation of the hitch was fairly simple and quick a second pair of hands would help. The wiring harness was a lot more involved than I expected as I had to remove an inside panel on my Element to get to the plug Hondas fault-not etrailers. Overall I was very happy with the product and the service. Great Job etrailer!
Albert
5/29/2013
awsome . 10 days from chicago to my small town here in goleden b.c. thanx e trailer
Chris
5/29/2013
Just like any other store Ive been to On Line, Yes you people I was refered to many times over, this is why you got my business..
Clifford
5/29/2013
We just purchased Schwinn Dual Sports for our retirement enjoyment. Looked for a good Hitch mounted bike rack and selected the SportRack 2-Bike 2EZ Hitch. Then we needed a Trailer Hitch. So we checked out your suite and were impressed to find our make/model/year car and the exact Hitch for it! Evn a Greater Suprprise was also to see in your excellent video our Rack that we had just purchased that worked so well with your Hitch! You also have GREAT customer response and followup on shipping etc! Thanx! A retired Space Systems Engineer!
Duane
5/29/2013
this place is the best site I use. they have what you need and will help you find what you need with fast shipping. first time I ever gave credit to a site but these people are great to work with…
Dwight
5/29/2013
super fast shipping great to work with ...will buy again when i need some thing,very fast turnaround
Gary
5/29/2013
Bridget was great-made sure the part was correct for my hitch.It was a pleasure to talk to someone who went the extra mile..
George
5/29/2013
I highly recommend shopping at etrailer.com. The product detail, videos, and user reviews all made my choosing of a trailer hitch easy. And when I wasnt 100 sure about compatibility with a hitch bike rack, a quick call and chat with your super-friendly, super-knowledgeable staff just made my experience with etrailer.com one of the best. Highly recommended and I will shop here again. Cheers!
Kevin
5/29/2013
Ordered 2 items both received super quick and in good condition both was as advertised . five stars
Lonnie
5/29/2013
I spoke with Amanda, she was very helpful and was willing to take the time to help me determine the hitch that I needed for my application. She was very knowledgeable and able to answer every question I had. Amanda was very polite and easy to understand. This was a first time purchase for me from etrailer.com but I can promise you it wont be the last. Helpful folks and great pricing cant be beat!
Luke
5/29/2013
received order in a timely manner and product worked great, thanks
Michael
5/29/2013
Merci Beaucoup jai eu un très bon service. Thank You I had good service and rapidly.
Serge
5/29/2013
I accidentally ordered the wrong product online. I contacted etrailer right away and told them I made the mistake. They fixed it. I ordered the correct part and had it in a few days. The part was a third of the price that another company was going to charge me to have is shipped to my house. Etrailer has my business for any future needs.
Spencer
5/29/2013
Would have been nice if the actual shipping track number was provided. The link provide just shows a map and clicking on Details/Tracking again just show s the map again. No useful information for tracking the merchandise. The order was shipped very quickly, thats a plus. As far as recommendation choices a MAYBE should be included.....
Thomas
5/29/2013
ETRAILER IS GREAT. Ive had excellent experiences with them on all orders. Wish all companies were this good.
Van
5/29/2013
Every thing I have purchased at etrailer.com to date has been send, received in excellent condition and competitively priced. Thanks for the excellent customer service. Keep up the Great Work
Allan
5/28/2013
Great working with your people.Very helpful & friendly
Bob
5/28/2013
Got my product today just as told. Installed it with no problem. Great product and also a big thanks to mark L recommend this hitch and was a big help with my questions.
Brian
5/28/2013
Great experience. Ordered on a holiday evening and it shipped the same night. What else could you ask for. Thanks folks.
Brian
5/28/2013
this was a great shopping experience. great resources. obvious expertise.
Daniel
5/28/2013
sales person was very knowlegable and helpfull. A pleasure to talk to.
Daryl
5/28/2013
etrtailer.com has an excellent selection of products, and their prices and service are as good as any merchant youll find online. I have ordered numerous items from them over that past six months, and each time my experience could not have been better.
Eric
5/28/2013
Very fast delivery. I am very happy with my new mirror, fits very well. Thank you.
Eric
5/28/2013
Super fast delivery. The folks at etrailer are very helpful and knowledgeable about the products they sell. I now have my neighbor ordering from them. Now if it is as easy to install as the video shows I will really be happy.
James
5/28/2013
The mirrors I purchased from e trailer they where exactly as described and fit perfect very pleased with product and the fast shipping Thanks Jim
Jim
5/28/2013
Best customer service I have ever received online.... Quick, knowledgeable and great follow through..... Thanks!!
John
5/28/2013
I ordered a Swagman bike time last night. I did standard shipping option for free. I just got an email this morning saying my shipping was upgraded to express shipping for free!! Thats awesome customer service right there! This is the first time using this site and Ill definitely be back.
Kyle
5/28/2013
Very good first experience buying from etrailer.com! Will recommend to friends and family. The shipping was really fast considering that it had to be shipped to Quebec, Canada. Thank you very much for this experience.
Melanie
5/28/2013
My first experience with etrailer.com. So far, the best price on a roof basket and accessories for my Nissan Armada. As easy to order as Amazon, and same day free shipping. Ill be back.
Michael
5/28/2013
Great serivce .Parts shipped the same day ordered. I will be doing bussiness with etrailer again&again
Richard
5/28/2013
I wanted a special trailer hitch ball for my Harley to tow a camper trailer this summer. It needed to have a longer shaft so the ball would sit up high and thus keep the trailer level. I googled hitch balls and etrailer.com came up first. Their online order system was easy to use and described the item well enough that I knew I had the right product. Even though I placed the order on Memorial Day they processed the order and it was shipped the same day. I even had them ship it to a different address than my billing address and that was no problem. Thank you.
Rick
5/28/2013
the service was good waiting for product to determine if i will by agian
Robert
5/28/2013
I would like to thank Carla. I ordered the wrong part and when I called to find out what I needed to do I got Carla on the phone. She was great! She found the right part for me, shipped it out and took care of the return authorization. Problem solved. Thanks again Carla!!!
Stephen
5/28/2013
Extremely fast and attentive service!
Steve
5/28/2013
Super fast shipping! Will return for future attachments!
William
5/28/2013
Thank you very much. The item sent was exactly as described, and the package was delivered promptly.
Bernard
5/27/2013
etrailer has all the parts and accessories I needed to allow me to tow my car behind my RV. It was easy to find what I needed, pay for it through PayPal, and receive it even sooner than expected. I will continue to include etrailer among my top choices for my RV needs.
Brian
5/27/2013
Wow, Im impressed anout how fast you received, picked and shipped my order! We will do business again.
Brick
5/27/2013
A top notch company with outstanding customer support. Not only do they ship fast but they upgraded my order so that I could it even faster than I originally planned. Outstanding deals are only the beginning! I would absolutely recommend this company for anyone needing trailer parts and Ill be using them myself again next time. Thanks
David
5/27/2013
Web Site is very easy to Navigate, Prices are great, Free Shipping, Great Shopping Experience
Dennis
5/27/2013
etrailer staff was extremely helpful and knowledgeable about our order. We appreciate them and will definitely use etrailer again!
Doug
5/27/2013
Simply excellent products & service
Frederick
5/27/2013
The hitch I recieved last week was delivered in a timely fashion and was very easy to install. It met all my expectations. The service I recieved today when I ordered an extension was beyond compare. Thank you for such a pleasant shopping experience
James
5/27/2013
I bought a wiring adapter for my 2005 mk4 Jetta. An adapter, not just interconnections is needed to make this car work with a 4-wire trailer connector. This unit did the trick. The installation video was extremely helpful!
Kenneth
5/27/2013
Site is very easy to navigate. Videos on product very helpfull. Ordered on Memorial Day in the morning. Received notification that my order had shipped within 2 hours with an upgrade in shipping at no extra charge. Excellent personal service for an online business.
Mike
5/27/2013
From ordering to installation went as expected. No surprises.
Thomas
5/27/2013
Great service all the way around. Many thanks! D. W.
Dan
5/26/2013
I placed my order late on Saturday of Memorial Day weekend and it was shipped that day and the shipping was upgraded from 5-7 days to 3-5 days. This is unbelievable. Thanks etariler.com.
David
5/26/2013
Considering that I just ordered something from this company and have not yet received what I ordered I cant really comment to much, however I did find the website very easy to access and find exactly what I was looking for. Very happy so far but hit me up after I receive my order and I will let u know.
Kymberli
5/26/2013
Nothing but positive!!!
Patrick
5/26/2013
I had entered some invalid data on accident for my shipping information. They were very quick to contact me, and as soon as I did not answer my phone they emailed me. Almost immediately upon giving them the updated information I had received a conformation email saying that my order would be on its way as soon as possible. They were very kind and service was great. Im glad that I chose to support this company and will in the future.
Riley
5/26/2013
Easy company to order from. Quick response on shipping. Thanks
Ronald
5/26/2013
Great service and speed of order
Steve
5/26/2013
From the time I discovered I had broken the light until the new one was sourced, ordered and shipped was about three hours. Hard to beat this! And I got an exact replacement, not a will fit substitute! Thank you!
David
5/25/2013
Unbelievable fast shipping, fit like a glove. Will be doing more business your .GREAT
Don
5/25/2013
It is almost too good to be true . . . and that being said, I am awaiting this part with great expectations! I had planned to install an entire wiring package on my 2005 Escape until I watched your video - and there it was, the plug exactly where you said it would be. And then to find you had the part to attach to it for the price you have it for - priceless! I will never go anywhere else for motor parts - you guys are amazing! It was on its way within an hour of it being ordered and I cant wait to get my Escape hooked up. Thank you so much!
Donald E
5/25/2013
Had the trailer parts I needed in stock, very reasonable on price for items and delivery time was very good . Im very impressed with the items that are available at etrailer.com.
Garrell
5/25/2013
Great savings , had ordered 1 item and forgot 1 , so called back and they cancelled my order and reordered both items . Very courteous and polite person named Cathy , was a great help .
James
5/25/2013
Everything went very smoothly. Note: The shipping box was badly damaged, however, all parts arrived.
John
5/25/2013
Prompt service. Quality products. My first go to when I need something that they carry.
John
5/25/2013
excellent service, the tracking feature far out does any other tracking of purchases that i have made with other companies
Leo
5/25/2013
I have very good service with Etrailer. Thanks
Mac
5/25/2013
allways good prices and quility epuipment. timely shipping, they keep you well informed on the items you order!
Michael
5/25/2013
I have dealt with these guys before...they are fast, the products are great and the prices are reasonable. They have a great selection of parts that I am looking for too!
Michael
5/25/2013
Excellant service from time of order to delivery. The product was exactly as ordered and the mirrors fit perfectly.
Blaine
5/24/2013
etrailer was simple and easy to shop and order. The item was easy to find, and matching it to my vehicle was as simple as clicking in a year and model. The big reason for buying from etrailer was price. The same receiver hitch frim other venders was at least $30.00 or more than the one I ordered from etrailer and the quality of the hitch I ordered was the same. A class lll. Same installation and weight. And etrailer even had free shipping, which very few of the other venders offered. Shipping alone saved me several dollars. It arrived in just 4 days. Very satisified!
Daniel
5/24/2013
As always, best price, quick shipping and immediate customer service.
David
5/24/2013
Zac was great ! He was very pleasant and the items arrived in time for the weekend. Thanks for everything.
David
5/24/2013
good seller fast shipping gone fishing
Don
5/24/2013
excellent , A1 service and delivery was on time as Rose had promised . I will definitely order again and also tell all my friends . very impressed Fred
Fred
5/24/2013
Outstanding customer service
Gary J
5/24/2013
I am very satisfied with my experience with etrailer.com. I had no problem ordering on line. Also, a couple of questions that I had about my order were handled and answered completely in a timely manner.
George
5/24/2013
Great shopping experience. Shipped very fsst and the price was the best and the shipping was very reasonable to Canada
Gregg
5/24/2013
Shopping with eTrailer.com was great. Large selection, competitive pricing, and immediate shipping. Would recommend to others.
Hunter
5/24/2013
Web site was a little hard to figure out at first but I got it. Very impressed with response of sales rep on my order ant process of allowing me to track. Overall, 4.5 out of 5. Regards, JBW
Jb
5/24/2013
I buy all of my trailer parts and accessories as well as accessories for my truck from etrailer.com. They have the best prices on what Im looking for and I have always received great service from them. They have great customer service and great lead times for what I need.. Thanks etrailer.com, Hoss
Jim
5/24/2013
Wow! Your Customer service is great!!
Joseph
5/24/2013
The parts exceeded all expectations. Delivery was quick. Two thumbs up fer you all.
Kevin
5/24/2013
The product was something simple so not much I can really say about it but I would like to write a review about the company in general. I have used you guys twice and had a very positive experience both times. My orders have always arrived on time or early and I really like the how you guys communicate on a personal level about each order I place. Your prices are the lowest on the internet. I will be using you guys again for any of my future needs.
Kyle
5/24/2013
Easy ordering, got the hitch in less time then promised. So far so good!! Next will try to install on 2012 VW Passat TDI SEL and will follow up with comments on installation.
Oleg
5/24/2013
Etrailer beats the competition because of great customer service, every order I have placed has been shipped the same day. My last two orders have been for trailer tires and the tips on how to measure the bolt pattern enabled me to order the correct tires.
Randy
5/24/2013
I ordered my Fan UPS ground and upon confirmation of my order they upgraded my delivery at no additional cost. My fan arrived a few days earlier than expected. All the parts were there and the fan in perfect condition. I started installing the fan as immediatly. It went in with no problems and only took about 1 1/2 hours to do. Thanks etrailer, I will definatly use you guys again.
Robert
5/24/2013
Very good communication regarding availability of parts and shipping status. Was shipped in less than 24 hrs. Great service.
Ryan
5/24/2013
Great prices. Great info. Easy to order. Fast shipping.
Scott
5/24/2013
So far my experience researching and ordering the parts for my Sorento have been GREAT!!
Scott
5/24/2013
very fast shipping of items, impressed, will shop here again, fast service, thanks!!
Stephen
5/24/2013
Excellent service, communication was great, the product was exactly as expected and the shipping was fast.
Walter
5/24/2013
it is great wireing harness...no drama,no seoend guessing ,it worked great.....
Ashligh
5/23/2013
They had exactly what I wanted and a great price. Sounds like a TV ad sorry. But it was what I needed to mount the spare tire to the square bumper on my camp trailer. The little instructional video was also pretty cool. And in the video the spare tire mount actually looks beefier than the pictures. One problem, hopefully the flat tab that holds the tire in place does not scratch the rim or I may have to cover it with rubber or something.
Chester
5/23/2013
My order was delayed due to the brake controller being out of stock. I dont recall being notified of this during the order process. That said, they did follow up with me by email several times to ensure I knew the status of my order. When the items did arrive they were packaged very well. The 7pin plug I ordered came with a 12v led pin stick troubleshooting light which I found very useful. This was supplied with the plug and I did not have to order it seperately. This was a very nice touch. Overall Im very pleased with Etrailer and plan to order from them again right now in fact.
Don
5/23/2013
really great service. Ordered the part on monday , it was setting on my door step on wednesday. That is good turn around , installed on thursday trailer ready to go. Will buy from ETrailer next time I need parts. Thank you for the great service.
Frank X
5/23/2013
I dont no how long you keep records but I have bought from you 9-10 mo. ago, had a great experience and came back when I had another need you could fill. So far great again! The real plus I find to doing business with your company is your superb, informative, extremely helpful website. Q and E sections, videos, reviews etc. Thats important to consumers as you must be obviously aware of.
Gary
5/23/2013
I ordered fan/lights. Shipping was quick. I would buy from etrailer.com.
Greg
5/23/2013
My bike rack arrived in 3 days just as stated. Very good service.
J Gregory
5/23/2013
As usual etrailer.com delivered flawlessly. On a recent multiple item order, one item was backordered and they notified me that the order would ship in 7 days. I called them they actually answer the phone and answer it quick and explained I needed the one in-stock item by the weekend. They split the shipment to send the in-stock item and arranged to have backordered item shipped from the manufacturer. Both items arrived in 4 days, plenty of time to meet my schedule. Ive been a loyal customer for a few years because I love the selection, competitive prices, and most of all the excellent customer service.
James
5/23/2013
Great service relatively easy installation.
Jayne
5/23/2013
fastest service ordered my boat trailer tires on a Sunday and I received them on Wednesday great price to thanks again be ordering some snowmobile trailer tires in fall
Jim
5/23/2013
Great product selection. Etrailer.com had exactly what I was needing. The follow-up emails let me know all the billing and shipping details…plus my order shipped within 12 hours after I entered it. Now that is customer service excellence!
John S
5/23/2013
ETRAILER is a great place to order Items online. They have great Installation videos and instructions which explans things down to the smallest detail. I Have purchased many items from Etrailer and have been 100 satisfied with the quality of the items and the rapid delivery. Plus the tracking is fantastic. I have and will continue to recommend Etraileer to all my friends. Thank you for being so consideret
Martin
5/23/2013
A great big thanks to your company for all the friendly help in making sure I received a step with the correct mounting bolt hole,measurements. Kudos! to the employee, who took the time to go get the step from the warehouse and give me the measurements over the phone. The step arrived as promised,on time and thanks for the free shipping. The cost & shipping were primary concerns as the step weighs about 45 lbs. Your price beat the same brand, sold locally, by nearly $200.00. This step a Stromberg/Carolson product is an improvement over my old step as it does not require regular,oiling of the moving parts.I`d give you a 5 out of 5 star rating for your service! sincerely Ray Q.
Ray
5/23/2013
I have had 2 contacts with Tamera W . She is very knowledgable of the products, and willing to help with any questions I will do business with u folks in the future
Roger
5/23/2013
well-I think everything went wellhave installed items I ordered and all is pleased
Ronald
5/23/2013
Order was shipped same day as ordered. Will order if need another part .
Steven
5/23/2013
I got the trailer light a day early I am glad I did business with you
Tim
5/23/2013
Good variety and easy to shop. Havent received anything yet, Ill have to wait to report on that.
William
5/23/2013
Items I bought fit and worked as described. Very happy with the product and service. T-one Wiring Harness was very easy to install. Will continue to buy from etrailer.com Thanks
William
5/23/2013
Excellent ordering experience...my shipment was on its way in a matter of hours.
Ben
5/22/2013
I found exactly what I wanted at a resonable price and the videos helped me get the correct parts.
Benjamin
5/22/2013
It was a great fit and the installation was relatively easy. The service and prompt delivery was commendable and a pleasure to do business with them. Thanks again.
Bob
5/22/2013
Super easy to work with. Had plenty of products to choose from, but more important they had the part I wanted. Super fast shipping.
Butch
5/22/2013
This is the second order Ive placed with etrailer.com and the service was excellent again. You guys have all the products someone with a trailer or RV need at competitive prices, and your customer service is second to none. I appreciate the personal responses I get with my orders and the professional communication and follow-up! Thanks! Ill be back.
Carl
5/22/2013
I am from Ontario Canada and bought a set of slip on towing mirrors from etrailer.com. As soon as I paid I received an email conformation. Then I received an email as soon as it shipped. It was less than 24 hours after I had put the order in.I received the mirrors within 4 days. I am extremely happy with etrailer.com and would reccomend it to everyone. Excellent products fast and very reasonable shipping. Just Awesome!
Chris
5/22/2013
Installed rear Curt hitch on 2007 Mercury Mountaineer in less than 30 minutes. Unit was delivered on time and was as advertised.
Dominick
5/22/2013
Im dumb founded, in less than an hour my order with etrailer shipped. Then, to my amazement, my standard shipping was up graded at no additional cost. Life is good when you use etrailer Thanks etrailer.
Doug
5/22/2013
Looking forward to receiving my Curt hitch and my Thoule bicycle rack. Ricky was extremely helpful and friendly. And the price was right!
Doug
5/22/2013
Large stock of products that are exactly what I was looking for. Very reasonable price. Fast and trackable delivery. First place i go to for all my trailer needs.
Garrick
5/22/2013
Very impressed with the ease of ordering from e trailer. The follow up after the sale with info on shipping and tracking is second to none. Thanks e trailer!
Gary
5/22/2013
Ordering was easy. Our Jacks came in within 5 days so I feel shipping was quick. I havent used the new jacks yet but they are the same as we purchased in the past and worked good, that is why we purchased the same ones.
James
5/22/2013
these folks want your business and appreciate your continued business. had the goods I was looking for, and they are my first choice when looking for these type of products. my second time back thru the internet, with paypal, and was super easy with great follow up on your purchases. prices very competitive as well. :-
Joel
5/22/2013
Extremely helpful, patient, courteous and friendly.
Joseph
5/22/2013
I was able to find everything that I needed in one place. I needed a hitch and a bike rack and etrailer had them at prices equal to or lower, and they were brand named items. And they had free shipping which is what sealed the deal also. I will recommend etrailer to others. I also liked how they had videos on how to install and use their products.
Keith
5/22/2013
Order placed on Sunday and shipped same day. Etrailer upgraded shipping at no extra $$ and order was received at 11am Wed [3 days]. Product was as ordered and will definitely just Etrailer for towing needs again.
Larry
5/22/2013
The perso that helped me with my order was great. He had a lot of knowledge and was very professional .
Mike
5/22/2013
I think your prices are reasonable. The products I bought look like they are good quality. I was disappointed at first because what I had ordered was back ordered. I called and was pleased with the help I got. The rep. I talked with helped me with options that would work for me with items that were in stock. Thank you for the good service. I will recommend you.
Paul
5/22/2013
I ordered a brake controller and a seven pin trailer plug. They were shipped less than 24 hrs. later. Both were what I was looking for and the enclosed directions were detailed enough to get the job done. etrailer also sent some additional installation information to me by email. Ive ordered from them before and have always been pleased with the products and service, this time included.
R G
5/22/2013
good product , cant wait to see how much they help, fast shipping
Rob
5/22/2013
What do I think... FANTASTIC,I am retired mechanic at a local FORD dealership, worked there 44 years. I can say that was one of the easest hitches I have put on. for ME the installer & the owner VERY happy. Thank you for the great product & FAST shipping & great price.
Robert
5/22/2013
wow the size of the controllers sure have changed over the years....like a couple decades actually. was surprised when got the package...Thanks for the quick delivery of the controller and the directions are very easy to follow... Thanks again for such great service…
Robert
5/22/2013
I have just finished installing the 118158, 2 wire to 3 wire taillight converter on my 5th camper. I am absolutely tickled silly with its performance. Works just the way I hoped it would, with no issues what so ever! I also wanted to say I am grateful for the assistance I got over the phone helping me clear up weather or not I would need to put diodes in as well. I was unable to find the information on the web site and the lady I talked to was very polite and interested in helping me. Thanks again for the help and expedience in shipping as I plan on going camping this weekend.
Vernon
5/22/2013
Most courteous personnel I have encountered in a long time. Fastest standard UPS shipping I have ever had, ordered on Monday and received order on Wednesday, 2 days!! I will definitely be a return customer and will tell my friends about etrailer.com!
Weldon
5/22/2013
I have made two purchases recently and received fast shipping and immediate follow-up. Keep up the GREAT work!
Brad
5/21/2013
etrailer.com is the best. I had trouble getting a part from another supplier and etrailer had it in stock and worked extra to get it shipped same day. Also, within minutes they approved their price pledge and refunded my money to give me the best deal on the web. I will order from etrailer.com again and will recommend them to all my Rving friends and fmaily. Thanks!
Bret
5/21/2013
Great service with fast shipping. Thanks for the special attention on a Sunday! Order was placed, packed and shipped on Sunday with upgraded shipping at no additional cost. Thanks again! I would definitely recommend etrailer to family and friends.
David
5/21/2013
Great service. Professional and helpful. Made sure I was aware of all information I will receive in the forth coming days. Even let me know when my item will arrive.
Diane
5/21/2013
Great selection at great prices. Top notch communication.
Glen
5/21/2013
I am absolutely impressed with Kimberly, Geroge, Brenda and the entire etrailer staff. My product was not in inventory and I was told it would be shipped from the manufacture. I called the next morning and was told that the manufactures number was extremely busy and I would get an email explaining my shipment. No email but I checked the tracking feature on the order page. It stated my order would be delivered today. Wow. I then checked email and got update from Kimberly. I never mentioned an upcoming 6-8 week trip beginning this weekend or and request any special service but I got it anyway. Thanks all YOURE ALL GREAT!!!!
Linda
5/21/2013
Amazing Service - Outstanding Quality!
Melissa
5/21/2013
etrailer might not have every possible trailering item, but its close. From serious nuts and bolts stuff to more decorative accessories, I can almost always find it there, with some good Q&A and decent prices.
Robert
5/21/2013
Draw Tite hitch was a perfect fit on the 13 Honda CRV, easy installation, and took only 45 minutes. The trim cover on bottom of vehicle is trimmable with strong scissors, and went back on easily after the installation, no need to discard it.
Tim
5/21/2013
As your box says When you reach the botttom of the box, dont end your relationship with us! Very funny, but your service is better than Amazon! One point Id make about the trailer jack I purchased, it would have been very helpful if you would have given the dimensions of the circlip, it was the correct one, but if it wasnt I would have to have reutrned the unit or welded a new plate, which would have been a hassle. But, it fit, so Im happy!
Tom
5/21/2013
easy to maneuver through your website
Barbara
5/20/2013
very good service....thank yoy
Bill
5/20/2013
Customer service is fantastic! My order was shipped the same day with upgraded shipping and will arrive in time for the weekend. Thanks Again!
Bruce
5/20/2013
It the past two months I have ordered 2 Hitches from e-trailer. The helpful videos and special wire tools that helped my son and I thread bolts and washers into the car frame were indispensable. I will definitely recommend your company to anyone asking us about the hitches we installed on our Nissan Pathfinder and Subaru Forrester
Daniel
5/20/2013
A professional experience, easy to understand information, great pricing. Gald I found you. Now, lets see how the hitch looks when it arrives, and the ease of installtion….
Davies
5/20/2013
My order shipped quickly and etrailer was very helpful answering my questions! I found a product that worked with an old cargo carrier to fix some latches and locks. I look forward to receiving my products!
Diane
5/20/2013
Purchased the Firestone 2525 air springs for my 2013 F-150 from etrailer because of the info availible on the web site. Installed them in less than two hours with the help of the video recon the night before.
James
5/20/2013
So far ordering has been great and they shipped my order out pronto. Person on phone was knowledgable and very helpful.
James
5/20/2013
real simple, i called and placed order items were in stock ,you shipped, was notified items had shipped. the sales person was very nice ,give her a raise
James P
5/20/2013
I have made my second order and the prices and service are great.
Jason L
5/20/2013
Really appreciate the fast shipment of my parts. They werent available locally and we were preparing for a trip so I was a little worried but they arrived in plenty of time.
Jere
5/20/2013
I bought a goose neck hitch for a dodge ram. The instructions were right on and the hitch looks great. Great product.
John
5/20/2013
Fast ship, no problems. Install went VERY well. Use an impact driver. This hitch fits like a glove. It does not rub on the tailpipe. I really like it.
Jon
5/20/2013
Very satisfied with our surf racks! Fast shipping and wonderful product. Would purchase again!
Kristen
5/20/2013
Suzanne was my sales consultant, and she was awesome! She answered several questions, and as a result put together a complete hitch package which included the correct hitch and accessories including the wiring harness. I am new to trailers and towing, and her knowledge and excellent customer service skills were invaluable.
Leo
5/20/2013
i very much appreciate the very rapid response and turnaround from the time i placed my order. within a very short time window from placing the order, i received notification it had been confirmed in stock and would ship soon. i then received another notification same day that it had shipped. and i was really hoping i could get a jump on it as im fishing this weekend. i will continue to check etrailer first for any trailer needs as well as recommend to my fishing and trailering friends.
Nathan
5/20/2013
This was my forth purchase experience, as usual it was fast and courteous. The Product installation, directions, and quality exceeded my expectations. still My returns went smooth also. Customer service is the best at etrailer.com.
Sean
5/20/2013
Great product ion, Easy to use website and Great pricing and shipping!
Shawn
5/20/2013
Etrailer has been a trusted supplier for many of my 5th wheel trailer needs for years. Great service and great to do business with.
Steven
5/20/2013
I received the SW1000 replacement spindle washers today. Thank you very much for your great customer service!
William
5/20/2013
Fantastic, same day shipping on a Sunday. They stopped an order I made in error, corrected it, and got it shipped all within an hour on a weekend. You cant ask for better service!
Brian
5/19/2013
I ordered the hidden hitch for my 2010 Mercury Marineer and it was very easy to install and only took 20 min. The motocycle mount was very easy and fast as well. Plus they got here in 3 days. I would recommend to a friend.
Damon
5/19/2013
Had just what I needed and got it quickly.
Daryl
5/19/2013
Called order in to Rebecca on Sunday PM and she had it shipped same day. Exceptional service. I previously ordered a trailer hitch for my 2011 Toyoto Sienna and it was delivered 3 days later, perfect fit. Good job folks, THANKS
Delton
5/19/2013
Fast delivery, easy to install trailer hitch and lock box under the seat of 2013 Jeep Wrangler
Gustave
5/19/2013
E-Trailer has become my go to place. With the guarantee of the lowest price and real customer service E-Trailer is setting the bar high for the rest of the retailers. E-Trailer has brought back customer service!
Joe
5/19/2013
Ricky at etrailer helped provide a solution to fit my immediate needs. The product I purchased was on back order and the communication and updates I have received via phone and email were both great customer service.
Joel
5/19/2013
Service was fast,parts where what I ordered of solid quality .Instruction are plan easy to follow.Yes I would deal with this company agine .
John
5/19/2013
Such a smooth transaction, always kept up to date on the status of my purchases. Completely satisfied with the products and prices. Will definitely buy from E-trailer again. Awesome expericene, thank you.
Kevin
5/19/2013
This 54 suburban mom and her 11 yr old son installed the hitch in under an hour on our 2007 Honda Odessey. We went to Walmart and picked up a brush from the gun cleaning section to clean out the well nuts. We only had to remove the rear-most exhaust hanger and then we were able to slide the hitch into position and bolt it in. We did not have to jack up the car during installation. The installation video was great and gave us the confidence that we could install the hitch ourselves. Ordering from Etrailer was easy, and the hitch arrived about a week after placing the order.
Kristie
5/19/2013
The web site is very well organized and informative. The customer service by email and phone is friendly and helpful. The price match guarantee is awesome. The product arrived at the expected time and in good condition.
Michael
5/19/2013
Very satisfied with the choice of products, ease of ordering, and the incredible speed of processing and shipping. Great shopping with you!
Michael
5/19/2013
Order was placed on a Sunday at 2pm. received email that the order was shipped at 2:40pm. It will be on the UPS truck Monday and should get to me on Wednesday. Good service on the phone and would use them again. We will update when the order arrives.
Timothy
5/19/2013
I just received and installed the Curt Class III Round Tube Receiver Hitch - for my 2011 Toyota Sienna. It arrived in a fair amount of time and was one of the easiest hitches I have ever installed. I used to be a hitch installer so I mean that. The video that you posted was excellent and made the instructions unnecessary, except for the torque value I forgot that early on too many penguins on the iceberg. Overall excellent experience was the third time I used e trailer and will definitely not be the last.
David
5/18/2013
I was worried that I would not have enough time to set you the weight distribution system to make a trip this Saturday, But it showed up and everything went as it should, it went in no problems I have set up the weight distribution and ready to go.
David
5/18/2013
Great Service now and before. Easy checkout. Fast delivery.
Floyd
5/18/2013
E-Trailer was Awesome! A++ fast response and great service. HIGHLY RECOMMEND…
John
5/18/2013
The experience was great. The installation videos are very detailed. I had a question about my order and got a real live person very quickly. He was very helpful. The price was very fair. I will recommend to anyone that I know wanting a trailer hitch for there vehicle!!!!!!!
Johnny
5/18/2013
E-Trailer is the only place I shop for my trailer part needs. They have anything and everything I could ever need for my trailer. Great prices too.
Lori
5/18/2013
Great price and service. My package arrived torn and tattered by the carrier. One item had actually been lost through one of the holes in the box. Etrailer took care of it and had a replacement on its way the next day. The response was outstanding. Will buy again from etrailer.
Lynn
5/18/2013
Everything arrived fine and looks great! Just FYI on my purchase; besides the great price my biggest reason ( more than price! ) was the fact that you had VIDEOS and/or pictures of the actual install on the vehicle! I had looked at a LOT of other places and it was really confusing on whether or not the bumper they had listed as being 'compatible' with my wife's car would actually fit. Some had vertical mounts, horizontal, or one of each! No real comfort there. When I actually SAW the unit mounted in video and how to do it, including a video on installing the wiring (nice!) I was sold. I quit looking. The only improvement that I could think of would be to wrap the hitch in foam wrap or very thick paper. I had a few places where the bumper's paint was chipped off in transport and one section of the cardboard box that the end of the hitch had punched through. (I know how hard it is to package things, especially with the way the shippers handle the stuff! I remember being in college and the guys I went to school with telling me how they handled things loading the trucks! ouch!! I triple wrapped my grandmas christmas gift that year! Thanks again! Going over to my neighbors to get help installing everything in a few minutes!
Michael
5/18/2013
The trailer hitch arrived 2 days early, and fit like a glove! It took me a total of 30 minutes to install the hitch assembly including a coffee break. The instructions are spot on. I saved more than $100 by doing it myself thank you etrailer. Too bad I dont have more cars that I need to hitch up!
Michael
5/18/2013
great price on a great product with fast,free shipping.
Mike
5/18/2013
I received the merchandise I ordered and the trailer hitch was damaged, spoke to e-trailer cs and the problem was resolved immediately. I will receive a new hitch and return the damaged one. I appreciate the problem being resolved so quickly. I would recommend your company to everyone I know interested in purchasing from e-trailer.
Richard
5/18/2013
Very fast shipment. Very good customer service
Robert
5/18/2013
Excellent service and fast shipping.
Roger
5/18/2013
Great service . Parts came in no time at all. Very satisfied
Roy
5/18/2013
Found exactly what I needed and had it within a week!!
Wayne
5/18/2013
etrailer is a great place to shop. Good prices, fast shipping and they stand behind their products.
Blake
5/17/2013
One of the best websites I have been too. I love how there is a video for every year model. Not just one generic video to give you the idea. Very thorough in detail. I planned on doing the work myself in the first place and now I am fully confident that I will be able to without a problem because of your videos. Thank you.
Chris
5/17/2013
Customer Service was amazing. Turns out my order was not available in the warehouse. Staff noticed that I had paid extra for express shipping and correctly guessed that I wanted it quickly. They contacted my by email and were able to offer a substitute product at a lower price AND get my order shipped that day. Thank you!
Christal
5/17/2013
This was the second time I ordered parts from etrailer and was very please again with quality of parts and outstanding shipping response. I would highly recommend etrailer to anyone wanting the right parts at a good price and shipped on time.
David
5/17/2013
I was very impressed with the whole experience. My shipment arrived in 3 days! All parts were correct and the installation help videos were awesome! I installed a class III hitch receiver and wiring harness in no time, saving over $200 by doing it myself. I strongly recommend etrailer.com!
Gary
5/17/2013
Excellent-prompt, efficient, and accurate-way to go. Thanx, jim
James
5/17/2013
Great price & fast shipping A+
James
5/17/2013
I was totally impressed with the help and service this company provided to me. My order was not that big but I was given what I consider exceptional attention to my needs. A special thanks to Laura H and also to Scott and George. I will always consider this company etrailer for my trailer needs and recommend them to everyone I talk to or meet on my travels. Definitely a five star operation. Have also posted my comments on Facebook. Thank you again.
Jerry
5/17/2013
We were real pleased with the Curt hitch we purchased for our 2013 vehicle. Was surprised to see the UPS truck pull in the driveway so soon!
Ladon
5/17/2013
Thank you so much, Im very pleased with this tire rack.
Lawrence
5/17/2013
I was disappointed that the order took so long, but commend etrailer for keeping me updated on status.
Linda
5/17/2013
Good price, quality product. Shipping was fast and packed well. Overall, great transaction. Would definitely recommend to others. Thank you!
Mark
5/17/2013
Outstanding prices and service!
Mike
5/17/2013
Bill T is amazing! I placed an online order today and have gotten several follow up emails regarding the status of my order. This last email from Bill was to say he had upgraded the shipping and that my order had already shipped! I wont hesitate to recommend etrailer to my friends and family. Thank you.
Pamela
5/17/2013
So far my order has been promptly and courteously handled. George & Joshua responded immediately re: my order being rcvd. and shipped. Im anxious to receive and install the grille we ordered and hope that it fits well. This is going on a fussy customers vehicle. Thanks again.
Rich
5/17/2013
great customer service from casey
Ron
5/17/2013
Everything was fine. I bought a four prong connector for my boat trailer because the old one was damaged. The new connector fit great. I also bought two LED lights for my tailer and they work excellent. You can even see them in direct sunlight. They were also very easy to install. Thanks.
Russell
5/17/2013
Service was good. Order arrived faster then I thought it would.
Stephen
5/17/2013
Nicely done e-trailer! The package arrived in good shape and on time. Great products and great service. Keep up the good work! Thanks.
Steven
5/17/2013
I placed an order for parts online on Sunday, May 12. I received an immediate e-mail order confirmation from a real person, and later that afternoon, a message from someone else that my order had been packed and shipped. Order arrived 3 days later using regular free shipping service. Great service, great communication, and easy shipment tracking!
Arch
5/16/2013
ExcellentKeep up the good work!
Charles
5/16/2013
If you are looking for a good selection, good prices and even better customer service then this is your place to shop… I found them online and is now is the place I will go first for any of my needs. The service response is what it should be. Thanks again!!
Dave
5/16/2013
Fast shipping, easy install with no drilling or cutting. Installed on a 2012 Dodge Avenger SXT Plus. Extremely happy with the hitch.
David
5/16/2013
The site is well organize and easy to access. The installation videos are great and were the reason I made my purchase from etrailer.
David
5/16/2013
Great, had to wait for a month from another company, then I found etrailer.com and got the same item in 3-4 days.
Dennis G
5/16/2013
Item fit perfect. Installed in a 1/2 hour w/o issues. The eTrailer Team, from customer service to the warehouse people, are an asset to the entire on line community. Great Job !!! You guys ROCK
Derrell
5/16/2013
etrailer is one of the best online shopping experiences Ive had. The products and selection are excellent, the prices are low, the installation videos are very helpful, and the responsiveness/shipping time is amazingly fast. I am a very satisfied, repeat customer.
Doug
5/16/2013
I have used etrailer before and think highly of its service and product.
Dr. Naymond
5/16/2013
Shipped and delivered as advertised.
Edward
5/16/2013
I think it would be great if every one i purchased from handled the transaction as well as you have. Thank you so much you went above and beyond .Parts fit perfectlyand are of good quality. Also thanks for the faster shipping at no extra cost. Your in my favorites for sure. would have no problem recommending you to anyone . Thanks again
Falisha
5/16/2013
Very pleased with the way this company kept me informed on my order status. Many companies take your order and that is the last you hear from them until your item arrives, even when their is a delay. Their was a delay with my order that was beyond their control and they e-mailed me with the information. Thanks for your hard work
Francis
5/16/2013
e trailer is always a good experience.
Frank
5/16/2013
After a week of searching the web for a class 3 hitch I found etrailers. They had the lowest price that I could find and had free shipping. I ordered a new hitch and wiring for my 2011 Ford Escape. Received a quite reply about the order and another email stating the items were shipped. Great tracking info and very fast shipping to my door. I had a garage install the hitch and wiring. The hitch fit the Escape as did the wiring. If they had a star rating they would be 5 stars.
James
5/16/2013
Gail is great! Having ordered the parts a couple of months ago and they were back ordered from the manufacture. Gail kept up on the order with both the manufacture and myself periodically to ensure that the order would be filled. Great service, and I received the parts today. Thank you so much. God bless,
Jeff
5/16/2013
Excellent notification system for online orders. You konw exactly where your order is at during each stage, and you are provided a tracking number to see when your package will arrive.
Michael
5/16/2013
Excellent, reliable, prompt service with a great price to boot. Would do it again!
Michael
5/16/2013
It was easy to find the parts I needed for our trailer. The delivery was quicker then expected because everything was in stock. Exactly what I expected when we received it.
Michael
5/16/2013
Have always had a good experience with E- trailer
Robert
5/16/2013
I really like the way you get the stuff to where is going. And thank you
Robert
5/16/2013
Received the product one day earlier than expected. Tail gate lock for Chevy Colorado Fit perfect, and was very easy install. Thank you etrailer
Robert
5/16/2013
This is my second time I am ordering from this company. My experience has been extremely pleasant. The order staff are very professional and courteous. They make sure you are buying the right product and will be satisfied. Thank you!
Roger
5/16/2013
Wayne was friendly & knowledgable re Draw Tite products etc. Prompt follow-up and ease of doing business. Thanks
Stan
5/16/2013
the product was shipper fast and what I paid for showed up and installed with no issues.
Tim
5/16/2013
I'm a first time customer. I needed a set of springs for the camper I just bought. The info provided on the site was great for helping to figure out what I needed. UPS showed up with the order just when I needed as we are getting the camper ready for the season. I would recommend this site to anyone. Very pleased with the entire transaction.
Aaron
5/15/2013
wonderful service as usual knowledgeable rep for sure helpful transaction could not have been better now to get the hitch installed properly to my brand new 2013 camry hybrid I reocmmend e trailer all the time to people. This is my thrid hitch purchase from etrailer
Barbara
5/15/2013
Wow! I ordered a couple ATV cargo nets on Monday morning. I picked them up where I live in the U.P. on Wednesday morning! Fantastic service. The product was just as advertised. Thank you!
Charles
5/15/2013
You cannot find an online company that fills and ships orders any faster than etrailer. Thank You for the prompt service.
Dale
5/15/2013
My parts came quickly and the shipping was free! I got all new bearings/races and tires. My parts & tires are doing just what I need them to. Thanks etrailer!
David
5/15/2013
Very easy to order and shipping was lightning fast. Very pleased!!!!!!
Dennis
5/15/2013
I was very pleased with the product. Fit perfectly on my new Jeep and the shipping was outstanding. Received the product ahead of anticipated delivery date. Had read reviews regarding your efforts to deliver the products early and have purchased products in the past from you with the same results.
Gary
5/15/2013
Unbelievable service. My shipping priority was upgraded and the products shipped the same day as ordered.
Jack
5/15/2013
Had questions, so I ended up ordering by phone. Great and fast service. If my installing goes as quick as getting the hitch, I will be one happy camper.
James F
5/15/2013
High quality products. I bought a trailer hitch receiver and the wiring harness for my 06 Highlander hybrid. The instructional videos were helpful and made the install very easy. Free shipping got here in 7 days. I bought from etrailer because they had step by step video instructions for my specific vehicle, and the best price. The toyota dealer wanted $300 for the hitch and $115 for the harness, I got both here for just over $200! half price with not sacrifice to quality. I would buy from this company again.
Jan
5/15/2013
Great product. Difficult to install alone though.
Jason
5/15/2013
Well... Ive found my trailer parts go to guys. Ordered Sunday night and the parts were delivered Tuesday. Sweet...
Jeffrey
5/15/2013
Easy dealing with company, but shipping details were a little hard to follow. Nice to find tow parts specifically for my vehicle.
John
5/15/2013
everything excellent,information,shipping,exactly what i thought i was ordering .could not have asked for better service.thank you all !
John
5/15/2013
I placed an order for a Sherline scale at 4:00PM on Monday specifying UPS Ground shipping. The order shipped three hours later and was delivered the next morning at 10:54AM! I received a total of three email messages over the course of Monday afternoon and evening detailing every step of the transaction process. If the scale works half as good as the service, then I will be 100 satisfied!
Kenneth
5/15/2013
I have never ordered from etrailer before. I called customer service and they were very courteous and helpful. My order shipped on the same day that I placed the order.
Len
5/15/2013
The service was excellent. They were very helpful in that it was my first time ordering from them. I called Sunday evening and my order was delivered Wednesday at 1:30 pm.
Michael
5/15/2013
This place is awesome. I ordered the winch cover a couple of hours ago and now its been shipped. Ill be back for other trailer needs.
Mike
5/15/2013
Great product. Quality both in the product and the people I talked to at etrailer. It is a pleasure dealing with such professionals. Dont hesitate to buy this product or in fact any of their other great items. Thanks etrailer!
Morgan
5/15/2013
These folks are fantastic!!!!! They had exactly what I wanted, and had it here in three days. I would highly recommend etrailer.com to everyone!!!!!!
Nelson
5/15/2013
I received my cargo top extra keys for the locks in a very timely manner and they worked perfectly!
Peter
5/15/2013
Could not have been better. Requested standard shipping and was moved up to express shipping with no extra charge. Received my order within two days. Will certainly do business with etrailer again.
Prosper
5/15/2013
I have ordered two items on two different occasions from etrailer.com. I had great experiences on both occasions, and would highly recommend this site. Equivalent products that i was looking for at much less the price even with shipping, and worked flawlessly.
Samuel
5/15/2013
Everything went well. Order was shipped and delivered when expected. Installation was pretty easy.
Scott
5/15/2013
Extremely pleased with etrailer, could not find the part I needed in Canada. They were efficient and received the part I needed in time to fix the Motorhome for the May long weekend. I will be using them in the future. Good job.
Steve
5/15/2013
As a small business owner, I might not be able to easily define very good customer service, but I know it when I see it. Thanks for our doing business together,
Thomas J.
5/15/2013
Great service! Same day shipping! Quality products and helpful hints!
Andrew
5/14/2013
So far, so great! Immediate response and shipped out right away, even upgraded shipping at no cost to me. Just ordered so I havent got the product yet, so I cant speak to that.
Ava
5/14/2013
Friendly Service, Expert Advice, Fast Delivery! Will use for all future accessory Needs!
Brian
5/14/2013
their are huge number of companies out trying to sale you a part. this company shows you a huge selection of the parts and prices to chose from. Its nice to find a company that has not just the part you want , but it has a huge selection to chose from!
Clive
5/14/2013
Thanks to Brenda S & Janice A. for all your Help getting my Order. Part # 21-1950 for my GMC 2009 Sierra Instructions was very easy. It took about 1 1/2 hrs to install and looks good Thank you again
David
5/14/2013
Products looks good. Packaging of rack was very poor. Shipping was quick as usual.
Erik
5/14/2013
This company is the best I have ever dealt with online. I like that they do not inudate me with catalougs or email sales alerts. This company is on top of it. If I need something for my trailer they have my buisness period.
Eugene
5/14/2013
great info on web site and great service. parts arrived when you said they would. will shop again thanks
James
5/14/2013
Great customer service and delivery in two days! Could not have been happier.
John
5/14/2013
You have the best prices around, and the free shipping is the cherry on top. Id send ALL my trailering friends here no question. ~J
Jordan
5/14/2013
Great, the will lens fit & look great.
Keith
5/14/2013
Great service, prompt shipment, huge selection of products.
Mark
5/14/2013
great site. excellent inventory of items . could not find what i needed anywhere in my state. you were the first site i checked and you had it all. i will be back
Michael
5/14/2013
I liked your website a lot. I was looking for a tow ring hitch and had some difficulty finding it. many were not in one of your hot buttons. but overall good pictures.
Michael
5/14/2013
Recieved hitch fast and good shape. Just need to have it installed.
Michael
5/14/2013
The very courteous and patient email and telephone service provided by Judy M was extremely pleasant. She is very knowledgable. I have now made several purchases from this site and was always very satisfied with the products and delivery. Thank you etrailer!!
Tim
5/14/2013
You guys are awesome! Its so refreshing to talk to real people who know about what they are selling and follow up with customers. You are like a local shop but with the power and prices of an online retailer.
Troy
5/14/2013
Ordering was easy Good price Fast shipping Everything was a pleasure
Charles
5/13/2013
Got the hitch, receiver,wiring harness, bolt kit. Was a pleasant experience. Lowest price on the net, fast shipping, everything installed easily. Thank You Etrailer.com. No doubt this is a place to buy from. Trailer hitch installed in about an half hour complete,with wire harness. On my 2003 Honda Element. Etrailer.com is like good food, not worth taking a chance on a bad meal. Ty again…
Daniel
5/13/2013
Very nice job. Easy to purchase, Confirmation and shipped very fast.
Danny
5/13/2013
I messed up my own order so I called and spoke with a lovely woman named Rebecca. If the product I ordered is half as good as the customer service I received I will be very happy!!! Thanks Rebecca!
Dave
5/13/2013
this is my second great experiance with etrailor
Dave
5/13/2013
great service and feedback on the order Thanks
E W
5/13/2013
Excellent customer service, again!!! I am impressed with the speed and accuracy from order placement to order shipping. It is a pleasure to business with a company like this.
Earle
5/13/2013
Easy to use website. Information was good, however the item I purchased was originally by another manufacturer. It would be nice if you had some cross references. I had to look it up on Google why I couldnt find a Intella Stop by Draw-tite brand.
Glenna
5/13/2013
I use e-trailer for almost all my trailer parts needs. They ship fast and their prices are the lowest out there. The only time I dont use them is if I need something the same day.
Jamie
5/13/2013
Your customer service is exceptional, your price is competitive and your shipping speed is unbelievable. I expect the carrier to be as satisfactory as the hitch.
Jerry
5/13/2013
I have never replied to a survey before but my experience with my purchase from etrailer.com was exceptional. The shopping cart was very user friendly. I ordered on a Saturday and on Sunday I received notice that my order was shipped including tracking information with upgraded delivery time at no extra charge. I have never had notice of received or orders shipped to me on a weekend from any online store.
John
5/13/2013
Once again, I am impressed with the speed, accuracy and quality of the etrailer shopping experience! The parts arrived well before the expected delivery date and look to be top quality equipment. With your quality and prices, I was able to completely replace all of my campers brakes drums, hubs, shoes, backing plate, etc rather than just do a rebuild. I will be back when I need parts again!!!!
John
5/13/2013
Instruction are easyt to follow and they answer questions quickly. This is the second hitch I have Purchased from etrailer.com and installation is a breeze. Thanks etrailer
Keith
5/13/2013
Very pleased with the quickness of shipping out the product. However, disappointed that we were unable to track the package as indicated in an email. Im sure well use you again should the need arise.
Ken
5/13/2013
Bought the pop lock, and had a question I called and Ricky at e trailer was beyond Helpful, he had the answers and was Friendly. Ive used Etrlr before and will again, easy To use and they know their products
Larry
5/13/2013
Excellent purchase process. And great followup by your team when I neglected to include a street name in the ship to address.
Paul
5/13/2013
Excellent. I ordered on Sunday and had my hitch and harness on Thursday. Installation went almost exactly like the video, only issue was I had to fish the plates in from the end of the bumper. Fish wire was about 3 inches short, but I was able to make it work. Install to about 1.5 hours, in my driveway, with interruptions from my neighbors and kids. Everything was great. Biggest suggestion is in packaging. The hitch poke out of the box and some of the powder coat chipped off. Ends should either be wrapped or packaged with more support, to prevent that. Overall though I am impressed with the great value and service.
Robert
5/13/2013
I would never buy another trailer product from anyone but etrailer.
Ryan
5/13/2013
Great product and lightning fast shipping!!! I always highly recommend etrailer!
Scott
5/13/2013
This was 2nd order I will be ordering more, fast shipping good quality, cant wait to order my new reese elite fith wheel hitch, I highly recommend etrailer. Regards Steve
Steve
5/13/2013
As usual finding the right part was smooth!!
Thom
5/13/2013
Have been buying from etrailer since 2007 and just want to say thank you for another great experiance! Always look forward to doing more business with you! So thanks again!
Alan
5/12/2013
Great Site, Explanation and Pictures of products & installation is best around, have ordered here before, and when I think of Towing Products, etrailer, is the first place to go !!
Bill
5/12/2013
I have been shopping with e-trailer for some time now, from the first Hitch harness kit I ordered way back, e-trailer has always been a positive experience! A one stop shop, makes it easy to find everything you need for your rig at one site. I always shop prices and when taking into account freight, etrailers prices are very seldom beat! I recently bought a new pickup, and was able to get almost all my accessories at etrailer. And every time I shop etrailer I find more vendors and more choices. Customer service is outstanding, almost like your the only customer they have! etrailer will always have a spot in my saved, number one shops!
Bret
5/12/2013
Very impressed. Easy to find what I needed. My order shipped within hours of placing and on a Sunday no less.
Bryan
5/12/2013
your site is easy to navigate, simple and straight forward!! nice!! And your prices are good as well!
Daniel
5/12/2013
As alway, excellent service. The exact item was unavailable but I was quickly given the option to get a substitute shipped or wait a few days for the original item to be restocked. I chose the substitute which was acceptable.
David
5/12/2013
Unbelieveable.. I ordered the two replacement trailer parts earlier in the day and I recieved an email late the same day letting me know that the parts were shipped already....not bad especially given that I ordered them on a Sunday!!
David C.
5/12/2013
The items that I ordered worked out great and I received them in just a day or two with standard ground shipping. Great job great price!
Doug
5/12/2013
The folks at eTrailer are super accomodating and responsive to all correspondence. Shipping is always faster than advertised. Prices are more than fair! HIghly recommended! A+
James
5/12/2013
Excellent experience! Ask for technical advice and actually spoke with some one that was very knowledgeable on their products! We were able to communicate and understand one another!!
John
5/12/2013
the person taking my order was Pat C. i think she went over and beyond in taking my order in making sure I was ordering the correct products for my vehicle. I felt she also went out of her way in helping me with my problem of address changes impossed on me by being redistricted by 911 in my county and state,thus I no longer exist after being at the same residence for 35 years.She got in touch with UPS and worked out that problemwith myself and them.Soooo what did I like the most about my experience at E-trailer.com? The whole experience was such a delight but the likes of finally having something shipped and actualy arrive at my home again after fighting the mail and shipping industry after the last year was a real delight and relief thanks to Pat C.
Lance
5/12/2013
Fantastic shopping experience! Answered my questions promptly while I was gathering information. Prioritized my shipping when I ordered around midnight Sat. They shipped it out the next day! Awesome service. You guys has a handle on communicating with your clients especially with the video responses. Thanks again. Mike
Michael
5/12/2013
Hitch was great due to inclement weather had Performance Tire in Burlington Wi install it. Mechanic said it was very easy to install. Pulled trailer several times and it works well. Thank you
Myrna
5/12/2013
Quick and convenient.
Robert
5/12/2013
Grrreeaat company to work with!
Ronald
5/12/2013
5 minutes after my hitch arrived I had it mounted to my 06 Toyota Corolla.......thanks Etrailer for a great product and great service 5 out 5 Stars.
Thomas E
5/12/2013
Exceptional service. I ordered it on the 7th and it was on my door steps on the 10th.
William
5/12/2013
I think everyone that had help like GAIL would make ordering on line a better time for all of us. Way to go GAIL.
Alan
5/11/2013
very fast service...great to which to do business.
Frederick
5/11/2013
I would recommend to anyone etrailer.com even though my order was mixed up with the wrong item that I ordered it is understandable , For I was looking at different ones of the same styles nun the less still a good experience . because Im not at all that great with computers.
Jerry
5/11/2013
Amazing product! I installed it in 10 minutes.
Lucas
5/11/2013
ordered on wed. got it on sat. No other place had it in stock. Was great.
Peter
5/11/2013
Thank you for shipping the tail lights so quickly. But where are the instructions?
Rich
5/11/2013
Great customer relations. Kept me in the loop the hole time. Great service. Highly reccomend them for all your trailer needs.. Thanks Ron
Ron
5/11/2013
As usual, quick service and great price. For those with SnoBear trailers, grease seal identification is a problem, since SB only gives its own part number. But SnoBear used Dexter axles, and these have a number on the inner side of the hub. Dexter info gives all of the hub numbers and related parts. Just use the GVWR on the trailer to determine the axle weight rating. Then reference the related hubs in the Dexter info. Mine has a GVWR of 1998 — so a 2k axle. And it has five lugs for 12 wheels. That gives a Dexter seal 010-009-00, or NOK AR2266-FO, Chicago Rawhide 17146, or etrailer 1591vb the best deal.
Shane
5/11/2013
Excellent gear, outstanding customer service exceeded my expectations. Ill be back, for sure.
W
5/11/2013
Very pleased with your company. Im a first time trailer owner and a backorder may have been a blessing in disquise. Rickie call me to report a backorder on a brack controller. I attempted to call him back three times and recieved his voice mail. The last time I called, I hit whatever the key was to talk to someone and got Gail. May have been the best thing that happened to me. Being a newbie in the trailer department, she not only handled my backorder but steered me to a unit that was better suited to my ignorance. Im paying a little more but Im more confident that Im getting a united more suited to what I need. You have a good one there in Gail.
Albert
5/10/2013
I recently purchased a Trailer Wiring kit from etrailer. I received it quickly, and the price was great for how quickly it can be installed. Thanks etrailer !
Brad
5/10/2013
This is the third item that I have bought from etrailer. They have always provided a good product,and shipped these items in a timely manner. Very good company to do business with.
Danny
5/10/2013
Great product. Quick service. Thank You
George
5/10/2013
E-trailer does what the say theyll do. Very courteous service.
James
5/10/2013
The hitch I ordered fit my car perfectly, and the only hitch in the installation was that even though I was a good boy and used a torque wrench as specified, I still ended up twisting off one of the bolts.
Jon
5/10/2013
The two people I talked to about some questions were very helpfull and I was pleased the order was shipped the same day
Kenneth
5/10/2013
The folks at etrailer are awesome to work with. Its nice to have customer service actually mean service when dealing with them. Thanks a bunch.I will be ordering again.
Lance
5/10/2013
Excellent service. Im sure Ill be back.
Lou
5/10/2013
Always Excellent Service. Super Fast Shipping. All Questions Answered Honestly and Correctly. Thank You for Your Customer Relations.
Michael
5/10/2013
Very friendly and prompt service, Nicole even verified the part I wanted was the correct one. The parts arrived two days earlier than expected. I have ordered from e trailer before and definitely will again.
Michael
5/10/2013
Just received our order last night... shipped fast was surprised to get it so quickly.
Pamela
5/10/2013
I was really glad to see that my item was shipped the same day as it was ordered. The shipping rate was very reasonable. I look forward to it arriving soon.
Rick
5/10/2013
Great price. Shipped fast. My second experience here. I give etrailer 5 stars!
Ronald
5/10/2013
Overall the ordering experience was good-some of the pictures and details on some merchandise was a bit vague. Confirmation of ordering and shipping information was great.
Ronald
5/10/2013
I spoke with Matt,regarding a fender ion and fit for a custome trailer being built. Matt was very helpful in offering suggestions and giving advice. Thank you,Matt! I will certainly contact Etrailer again,when purchasing trailer parts.
Sam
5/10/2013
Received parts I ordered. Fast service and no hassle. I ordered something else fron another co and it has not come yet.
Wayne
5/10/2013
I ordered a trailer part and the wrong one was shipped, mistakes happen. etrailer immediately corrected the error and shipped the correct part by UPS. Great customer service, I will continue to purchase from them.
Anita
5/9/2013
I received my bike hitch todayarrived in only 4 days! No problems.
Barbara
5/9/2013
What a joy to be treated like a king. I ordered this morning and by 6:45 this evening I had an email letting me know it was shipped and in addition my order was upgraded to 3-5 day express ship with out having to pay any more. Thanks to Joe at etrailer. He knows how to please his customers.
Carl E.
5/9/2013
This is my second purchase and I must say that I am stunned by the quality and speed of service that is given. They have a large inventory of parts for eveyrthing you can need in almost any brands. Also one thing that i like is that there are many videos to instruct the customer about what the item is and how it work. The customer service keep you well Informed at every step of your order so you always know when It is goin to hit the road. Big thumbs up Etrailer.com :
Christian
5/9/2013
eTrailer is always a great online store. Even when a purchased item doesnt work as expected, they work hard to make it right.
Daniel
5/9/2013
Great prices and really quick delivery! Looking forward to using my mirrors to tow my trailer with.
Daniel
5/9/2013
absolutely eccelllent!
Darrell
5/9/2013
Great follow up and the feeling of personalized service. You can feel comfortable and confident buying from website. I wish the companies I bought motorcycle stuff from were this good!
Duayne
5/9/2013
Excellent service. I had a question on what type of bike rack would fit my auto. Got pictures with reviews. I bought within minutes , and they shipped same day. A real first class outfit and super knowledgeable. Highly recommend.
Garrett
5/9/2013
After trying to find the right trailer hitch for my 2012 VW GTI I was about to give up. But, a neighbor suggested etrailer and Im glad he did. The matching process with just the right hitch for the make/model of vehicle was easy to use. The order process was equally easy and the shipment arrived ahead of schedule. A local shop put the hitch on in less than a half hour following the enclosed instructions. No problems whatsoever. When I was in the market for a cargo carrier - I went straight to etrailer and had the same great experience.
James
5/9/2013
Great customer service!! Upgraded my shipping. Quick communication.
James
5/9/2013
Just wanted to let you know how much I appreciate the handling of my order. Zachery was very nice and polite and answered every question I had. My contact was Tuesday morning and by 10:30 am on 05/09/2013 my order was in my hand. By 6:30 pm it was installed on my vehicle. Thanks for the excellent service
John
5/9/2013
These employees at this company are great they are willing to goat what ever it takes to get you the correct parts you need for your wiring needs good job guys
John
5/9/2013
I was looking for something keep trailer wire safe and easy to get to. Etrailer had everything I needed. When I need more trailer wiring or towing accessories I will check out trailer first.
Kevin
5/9/2013
Awesome customer service. Great products, helpful tips and advice. Only buy from etrailer
Michael
5/9/2013
Awesome delivery! It was super fast the customers service was great
Moua Chee
5/9/2013
easy ordering and fast shipping, whats not to like?
Robert
5/9/2013
Very easy ordering and great selection. Very fast shipping!!
Ross
5/9/2013
I ordered a pull out step for my 5th wheel on May 6 /2013. It was shipped that same day. It arrived at my garage at 1.30 pm on May 8. That was 3 days. The item was not damaged and was a direct replacement for my broken step. I was pleased with the price and the shipment. Could not ask for better service.
Roy
5/9/2013
Someone who was texting rear-ended my trailer and the force went through my trailer and mangled and broke a weld on my Draw-tite hitch. Being that I use my truck for my livelihood I needed a new hitch ASAP. I called etrailer and spoke with a lady by the name of Cathy T. Not only was she knowledgeable about all of their products but she went above and beyond to get me my hitch as fast as possible. She told me the cutoff for same day shipping was 4 pm. It was already 6:10 pm but she said that once the order was printed she would hand carry my order down to their fulfillment department and do her best to get them to ship my new hitch that same day. Well, the next morning I checked my email and my order had been shipped. etrailer you will be highly recommended by me to every person I know who might need trailer parts or supplies. Cathy T needs to be given a raise!
Willliam
5/9/2013
Ordered a hitch adapter on a Wed, shipped via US Mail into Canada Post, delivered the following Wed intact, no extra duty/brokerage charges. Exactly as ordered, no cross-border fuss at all. Great! Ill be back!
Alan
5/8/2013
Ordered on Monday afternoon and it was delivered on Wednesday afternoon. It took me about 20 minutes to attack the carrier to my RV. Direction were clear and well explained with a drawing to assist you. Tomorrow I put the two bikes on the carrier and she and I are off for the weekend of camping. Thanks for the prompt, efficient service. Cathy was also very nice and courteous and professional on the phone. Ask for her.
Allan
5/8/2013
Great job. Fast shipping and continual updates on order processing.
Anthony A
5/8/2013
Recieved as promised. Hitch is as promised. A++
Brian
5/8/2013
Too slow. Should not take thins long for something so simple. Could have just bought outright and spent a little more.
Cheryl
5/8/2013
I needed a heavier duty hitch for my truck. I was looking on line at etrailer and the hitch store and I will say it was the great customer service I received from Lexus that closed the deal. She new the product very well. The price was the same and etrailer had some additional components that the hitch store did not have.
Dan
5/8/2013
Thanks for the fast shipment. easy to install
David
5/8/2013
Etrailer has always had the rare or odd item not foud anywhere else. Shipping is fast and simple. The customer support people were like speaking to an old friend. Etrailer is my goto source, I do not waste time searching, I get it done!
Gary
5/8/2013
Quality product, quick shipping & easy installation with online video.
Gary
5/8/2013
Bridget processed my order quickly and advised me as to when it would arrive. She knows the product line well. I will tell others about etrailer. Thanks!
James
5/8/2013
I worked with Rose over the phone and without question she was the most informed, helpful person I have worked with in a long time. If I had a question that she was not completely sure how to answer she would contact the tech dept or call the manufacture and give me not only the answer but the explanation why one must pull a truck out of mud a certain way. She escorted the order through shipping to get it out asap. I learned alot about towing/winches today. I will definitely recommend this company.
Jan
5/8/2013
website easy to use, found everything we needed and good value for the money. Packaging was well done and shipping was fast/
Janice
5/8/2013
Simple and easy. The best! I havent received my order yet, but your web site is easy and very helpful. My service rep was great. He knew the product well and he even knew what my pick up needed. It could not have been easier. It was very refreshing to speak on the phone with a company that speaks my language. Keep up the good work.
Jeffrey
5/8/2013
Great communication. Quick shipping process. Will shop again. Again, E-mail confirmations/tracking details were awesome. Items packaged well.
Joseph
5/8/2013
E-Trailer has been very responsive to questions and resolved any issues quickly. Shipping on products has been great and the new brake controller works well as advertised.
Kenneth
5/8/2013
Excellent service - I particularly appreciate the amount of information provided about each product so I could pick the correct part
Malcolm
5/8/2013
Cant believe how FAST you processed my order. Very impressed with how my order has been handled.
Margaret
5/8/2013
I found what I couldnt seem to locate at local stores, and ordered an extra pair. Thanks for being there and making it so simple.
Matthew
5/8/2013
Experience was excellent. Debbie found what I was looking for quickly and walked me through the order process. Was refreshing, especially after my negative experience with Roadmaster, who, after I placed my order for the same item two weeks earleir, was told when I inquired that the order had been backordered for at least two weeks. Will do business with etrailer in the future. Thanks, Phil Baldwin
Phil
5/8/2013
Excellent customer service. There was a delay in shipping my order from the manufacturer and I was promptly informed and updated by email from etrailer.
Ross
5/8/2013
received the new hitch in a timely matter the product fit excellent. Thank you all for your quality service in a timely matter.
Terry
5/8/2013
Always my first choice for trailering and accessories. Best prices and the best sevvice.
Don
5/7/2013
Took about 10 minutes from start to finish to install and secure the wiring harness. Rcvd quickly in perfect condition.
Douglas
5/7/2013
I would like to say that the People that work for E-Trailer have customer service nailed to a tee. I visted there website on Friday of last week in search of some custom towing mirrors for my vehicle. The website is very user friendly and easy to navigate. I located the products I wanted and placed my order. Within about roughly a hour someone from E-Trailer e-mailed me telling me the item I ordered was instock and will be processed. I was amazed from the response time, but it dont stop there. Later that evening I received another e-mail telling me my items were shipped, and I could track it if I like. I got home from work today, and my order was here waiting. The service I received here from a online company was absolutely amazing and better then most retail stores you can physically go into. I would strongly recommend this company to others to try. I also should mention the pricing is very good as well. Thanks E-Trailer keep up the good work!
George
5/7/2013
Will go out of my way to use etrailer for all my towing and trailering needs. The customer service is wonderful and their prices are near impossible to beat. Ive recommended to numerous friends already.
James
5/7/2013
perfect part for my hitch, fixed me up real nice
Kenneth
5/7/2013
First experience with etrailer and it was a pleasant one. Placed my order on Wed and had it by Sat on the cheapest shipping option. Installed the next day. Service was top notch!
Kevin
5/7/2013
Best price found. Very good updates and communication.
Kim
5/7/2013
excellent great customer service
Nick
5/7/2013
It was disappointing that the product was not in stock however, through communication with shipping they had the product sent directly to me from the manufacturer. this saved about 10 day to receive it which I needed right away. Thanks job well done!
Paul
5/7/2013
Mike S did a great job in taking my order and will ship the same day. Very good and professional.
Rafail
5/7/2013
You are a great company to work with. Service and follow up are unbelievable. I will purchase from you whenever I can.
Richard
5/7/2013
I sent an email to Contact Us over the weekend, thinking that it would be at least Wednesday before I heard back. I was surprised to open my email on Monday to see that Amanda R had responded and answered my questions very thoroughly. Needless to say I was very impressed. Today I called and made a purchase. I spoke with Jan L, she was very professional and represents your company well. She said that I would receive an email receipt of my purchase and while we were talking it arrived in my in box. I am completely satisfied with the service I received and will not only purchase from you again, but I will recommend you to others without hesitation.
Richard W
5/7/2013
Super FAST shipping & a really great product.
Robert
5/7/2013
I found Nikki be one of the most helpful people I have spoken with in a very long tome. Thanks
Scott
5/7/2013
The site was very informative and easy the navigate. I will definitely use this site for any other needs.
William
5/7/2013
The friendly service is Outstanding ! Etrailer will be our first call from this point going forward. It is a rare to find a one stop store, who has great prices and experienced persons to answer any level of questions. Keep up the good work
Ahron
5/6/2013
Excellent service. Fast shipping. Great parts. Really appreciate the how-to videos. All around great company. Thank you.
Alex
5/6/2013
Awesome e-commerce company, inventory levels are always spot on, even down to a single spring. Faster shipping than expected, and prices are very competitive to local companies, which in some cases included the shipping charges. Would do business for any of my trailer needs.
Allen
5/6/2013
Best part about buying on etrailer is the detailed videos, product descriptions and installation info.
Dennis
5/6/2013
E. TRAILER EVERYTHING WENT FINE I DID ALL THE INSTALL MYSELF , FROM SPRING BARS ,ELECTRIC BRAKES, AND SWAY BAR OR FRICTION SWAY BAR. I DID ALL THE WORK MYSELF AND IT TOOK ABOUT 4 HRS IN ALL TO COMPLEAT THE WORK .AND FOR SHIPPING THAT ALL WENT WELL EVERYTHING AT MY DOOR IN 5 DAYS AND I ALSO RECIVED MY TOWING MIRRORS AND THEY WENT ON IN A SNAP.KEEP UP THE GREAT JOB YOUR TEAM WORKS HARD AT .THESE DAYS ITS ALL ABOUT TEAM WORK WITH OUT IT THINGS CAN GO SOUTH FAST THANK YOU JOE MACEACHERN NH
Joe
5/6/2013
Order shipped quickly and was exactly as described.
John
5/6/2013
received my parts quickly and they fit perfectly. it was easy to find the exact parts i needed on the website and buy them with confidence that i was getting the correct parts. great photos and easy to find the parts and of course, pay for them. thanks folks!!
John
5/6/2013
Hey guys thanks for the quick service. You are the best.
Larry
5/6/2013
Excellent service with fast shipping. I appreciate it when a company gets back to you with answers of technical questions. I also like that your sales people are knowledgable and know how to find correct answers. I guess Im saying that you hire the correct people and give them proper training. So many other companies dont. The quality of your parts is also superior to those offered by other companies. I dont want or need parts breaking or wearing prematurely. Yours last. Quality service, quality parts and fair prices. Keep up the good work. Thank you Amanda R. for the great service. Time to give her a raise. Thanks again.
Michael
5/6/2013
Great parts, just what i wanted.....shipped very fast at low prices......Thanks guys
Michael
5/6/2013
I have four different types of trailers...I come here first for all my trailer needs. Best selection & best price.Did I mention great customer service?, they got that going here too. Thanks for your awesomeness……
Michael
5/6/2013
After looking at the site on-line, I called in to ask a few more questions. My call was answered by Jan who provided service well beyond my expectations. Thank you for the great service.
Michael R
5/6/2013
You guys are great - My order arrived in four days - you sent me emails regarding the status - nice to do business with you!!! Thanks Doug S!
Robert
5/6/2013
This is at least the third time I have ordered from etrailer.com. I started shopping here for the great prices and helpful customer reviews. On my most recent order, I needed a new bike rack in a hurry. I called my local bike shop, but they did not have any of the models I wanted in stock. I called etrailer and spoke with Judy M. She was extremely helpful and was able to confirm the the rack I wanted was in stock and would arrive in time for my trip. I placed the order on Saturday expecting it to ship on Monday. I got an email on Saturday afternoon that the rack had already shipped. Great service!! As a bonus, I saved $100 versus the LBS. I will buy here again!
Scott
5/6/2013
Nice product, shipping fast, good price
Stephane
5/6/2013
Outstanding site and service. Site is informative, provides a convenient way to ensure correct product is ed, has complete and understandable installation instructions for specific item, and there were no delays or functional problems. I can recall no other site that matches the user friendliness of this site. Thanks.
Timothy
5/6/2013
Rose was great to work with. My hitch was shipped in no time at all.
Timothy
5/6/2013
Personell very helpful, had to change order
Warren
5/6/2013
I would like to thank both of the sales representatives that assisted me in determining which weight distribution & sway control system to purchase. Since I am new to these types of devices, they listened carefully to my specific needs, then made specific recommendations for the 20 enclosed trailer that I will be using to carry an expensive show car. A few days later, when my parts arrived, the shank did not meet my needs and again the customer service people were quick to replace it with one that was right for the job needed. Again, thanks for a job well done and a customer service that is hard to find these days. It was much appreciated. Youve gained a customer for life ! William C. Russ Jacksonville, FL
William
5/6/2013
The products I purchased were of great value, price, and durability. They were delivered on time, and I was able to track the purchase all the way. I would re-order from etrailer in the future if I needed any trailer parts. Very Thankfull
William
5/6/2013
Spending over $300 on my first order from Etrailer was more than worth it. The items ordered are superior in quality and are very competitive in their prices even with their Low Price Guarantee. Communication of my order status was from start of order until it was received. Items were boxed to ensure that it is received with no damage. Will definitely stay with Etrailer for future hitch purchases.
Agapito
5/5/2013
I ordered a receiver hitch for my Mazda 3 and a Yakima Doubledown Ace 2 bike rack. Everything came in within a weeks time and within a couple of hours, I was up and running...or should I say riding! Im very happy with my purchase and the fact that it was a one stop shop and FREE shipping! It just made sense to go with etrailer.
Chuck
5/5/2013
I have made three separate purchases from eTrailer in the past 12 months and on all occasions, I have been 100 satisfied. The products were exactly what I wanted but were probably available from other sources. What made eTrailer special was the service - they promptly answered my questions, the products were shipped as promised and I received written confirmation.
Darryl
5/5/2013
Awesome experience. Alicia was very helpfull.
Earl
5/5/2013
The Curt Trailer hitch for the 2013 Ford Escape provides the best look. Since the hitch installs above the muffler system, no cross bars are seen. Dont be put off on the install difficulty rating. The video is good with just one exception. It was difficult to get the hitch in place above the muffler and the video did a poor job of showing exactly how this was done. But minor issue. Took about an hour to do.
George
5/5/2013
After viewing the short video of the luggage carrier I ordered it. Assembly was a breeze. I do wish I had ordered the extension bar to provide the additional room between the carrier and the trunk of my VW Jetta. The service from etrailer from the second my order was placed until after my order was recd was totally incredible. I never expected nor have experienced such personal service from the many online companies I use.
Glenn
5/5/2013
Everyone at etrailer.com was enormously helpful and knowledgeable! They found the exact items I needed when I could not. Prices were the best anywhere, order fulfillment and shipping were lightning fast, and items arrived sooner than expected. Whats not to like? NOTHING! No down side to my experience. A great outfit to do business with!
Jim
5/5/2013
Everything was great .... Fast shipping and easy to find products online... Thank you
Kevin
5/5/2013
Great, convenient, place to shop on-line. Very good prices, reasonable shipping, a very large selection, and prompt service. Will buy from this site again. Highly recommended for all your trailer needs!
Mark
5/5/2013
Very satisfied. Products were as described and delivered on schedule. Was kept informed during the whole process. Will keep etrailer on my mind for future purchases.
Mark
5/5/2013
when i first called i got a girl on the line, AND THOUGHT GREAT. turns out i wouldnt want anybody else to take my order and tell me what i needed. and the second girl i talked to was equally as as the first. i was very impressed
Paul M
5/5/2013
Great item! Fast shipping! Great communication throughout the process! Highly recommended and would purchase from again! Thank you!
Ted
5/5/2013
Received my trailer hubs , the price was right, shipping was fast, and they met my expectations!!
Thomas
5/5/2013
Yall are so fast and responsive? I only had a 3 day wait and it was on my door step. I ordered trailer hitch and wiring harness for my the and they both worked great. Thanks etrailer. 5 star…
Walter
5/5/2013
Order went very well, no problems and delivery time right on track. Had the parts installed 4 hours after delivery. Will use this co. again if needed. Thanks
Bob
5/4/2013
Most helpfull and informative site and dealer I have ever done business with.
Dennis
5/4/2013
Quick shipping, good quality, fairly easy install. Connect hitch to U bolt before doing anything else with the main frame bolts. This makes the installation considerably easier. Bike rack that connects to hitch is extremely good quality and was simple to install. Im extremely happy with both items purchased. I would recommend etrailer.com to anybody looking for good quality items at a remarkably good price! Thanks
James
5/4/2013
The hitch I ordered was delivered in a timely fashion and well packaged. The instructions were OK, but the video link was spot on perfect. Pleased all around. The bike holders, I have not had a chance to look at yet, but look simple enough. I have purchased here before.
Jerry
5/4/2013
Loved the product! Although it was a little pricy, it was very convenient.. Everything plugged right up and works like a charm!
Jodi
5/4/2013
When placing my initial order and later adding to it,I spoke with three representatives of etrailer.com and each was courteous, helpful, and professional. Thank you for employees who care. Jch
John
5/4/2013
E- trailer has been very attentive and efficient. The large cargo bags that I purchased worked incredibly well and I can see many future uses. I am a repeat customer and I will come back any time I have trailer needs. You guys are great. Keep it up.
Richard
5/4/2013
Etrailer always seems to have the hard to find items needed for my trailer. The customer service and ease of ordering has always been excellent. Every item I have ordered has been in stock and shipped extremely quick. I would definetly recommend Etrailer to anyone.
Andrew
5/3/2013
Order was shipped on time and painless. Thanks
Duane
5/3/2013
great services so far, but hasnt even shipped yet.
James
5/3/2013
Great site easy to find what you need with helpful videos, I am not a machanic but found everything so easy super fast shipping and good quality parts.
James
5/3/2013
Thank you very much. Your product is very well made and it was a pleasure to do business with you. Prices were very reasonable as was shipping. I especially appreciate that you did not try to make a profit for shipping, To me that speaks volumes about what kind of company you are. I will be back and will tell friends about your company.
Jeff
5/3/2013
Very good website to navigate and fast shipping.
Joseph
5/3/2013
Shopping at e trailer is a pleasure , they not only have every thing i am looking for , but there customer service is second to none.
Kelly
5/3/2013
Awesome site! Easy navigation and huge selection for every vehicle. Fast courteous service too!!
Peter
5/3/2013
Installation went exactly like your video! The hitch is hidden, just as I wanted. Delivery was prompt. Im very satisfied! Thank you
Phillip
5/3/2013
Im impressed by the knowledge, courtesy, and patience shown by Titus. I had lots of questions and they were answered in an understandable way. Great Job!
Robert
5/3/2013
They did a great job!
Tom
5/3/2013
Second time I have used etrailer, have not been disappointed. These folks have great customer service, product and prices. Delivery was fast also.
Walter
5/3/2013
Gail thank you for your excellent help and fast shipping of my order.
William L
5/3/2013
etrailer is a great site to find what you want, at the price you want and get it when you want. The you want type of site.
David
5/2/2013
Took a little while to get, but etrailer was very friendly and did everything that they could have.
Don
5/2/2013
I placed the order on Monday with Sabrina B and received it on Wednesday. Sabrina was very personable and professional. Also, thank you for bubble wrapping the tail light and adding additional packing since the box had been mishandled but the contents wasnt damaged.
Earnest E
5/2/2013
Great service. Will shop with etrailer again.
Ernest F.
5/2/2013
Very fast shipping , great price , easy transaction. 5 stars all the way
Frank
5/2/2013
This a good place to get all your trailer and truck needs.
Gene
5/2/2013
Shopping etrailer was great. You had the products I needed, at a great price and the items were shipped quickly. Ive already recommended you to my family members that have RVs.. Thanks etrailer for the great service
Jacobus
5/2/2013
Fast delivery, fit the car well, easy instalation...i will do it again. Just one bug i have received the wrong trailer light adaptor for my honda. It will be nice to find the color code for splicing in the instruction or your web site, i figure it out and still happy with the service.
Jean
5/2/2013
After an extensive search for a hardware kit for a Reese weight distribution hitch, etrailer the only retailer online OR brick-and-mortar to have the kit in stock. Whats more, they also had the lowest price. Great stock, great price, very easy to do business with...highly recommended.
Jeff
5/2/2013
Very prompt and honest business group and great prices, compared to std. retail and best place/site for hard to find vehicle wiring harnesses! Thank You, to etrailer.com!
Jerry K.
5/2/2013
As promised and easy to install.
John
5/2/2013
Great instruction video fast shipping ! A great product for the do it yourself guy
Joshua
5/2/2013
All ordered items were received on time, as promised. I am very satisfied with the items I ordered from etrailer. Definately would recommend as etrailer was recommended to me!!
Kevin M.
5/2/2013
GREAT TO WORK WITH ,FAST SHIPPING,VERY GOOD PRICES.
Lonnie
5/2/2013
These guys had everything I needed unlike other retailers. Fast shipping and good communications.
Mark
5/2/2013
Good pricing. Good website. Good communication and item tracking.
Randall
5/2/2013
Fantastic service. I needed help with my order and got it fast. Now, only 4 hours later, the shipment is out the door. Also appreciate that this questionnarie is blessedly short.
Stephen
5/2/2013
The experience was very good. I liked that when I clicked on the item it also showed other items that customers had purchased such as brackets, bolts etc. I also liked the questions and answers that were related to the item.
Terrance
5/2/2013
very best help. the sales person Pat send me very useful links and videos of ed products that I could study. Better than competition. And I called her for advice and was also helped by second person.
Thomas
5/2/2013
Ordered Goosneck kit, wiring and brake controller. Ordering was easy enough, tracking the shipment was nice due to the extra map graphic kept checking back to see if the truck had moved on the map. The video along with each product made the deal a real pleasure. I figured it cant be as easy as they do it on the video, they do it every day. I am mechanically inclined but this was overly simple to accomplish. Brake controller installed in under 10 minutes, Wiring moved to the bed of the truck, about 20 minutes, put the gooseneck draw-tite ball in the bed about 4 hours. No lift, but did have impact wrench. Truly a great experience.
Wayne
5/2/2013
excellent customer service when I placed my order, delivery time was super fast with my order being shipped within a few hours of calling. Thank you.
William
5/2/2013
my order was delay about 3 weeks but etrailer e-mail me with 2 other opshion in my order is on it way great store, great people - dale
Dale M.
5/1/2013
Sea kayaking...biking...towing? I do it all and am a huge user of racks. I only use etrailer. Price/service/free shipping/speedy delivery/reliability/honest/ethical...pleasant people on the phone. Just bought a new car and needed everything again. Ive already recommended them to many people and they all agree with me...one of the few absolutely PERFECT on-line companies!
Daniel
5/1/2013
Polite, knowledgeable and a good listener- and nice she sounded like cared and helped me to solve my problem Thank you.
David
5/1/2013
I Researched my options for a 2 5/16” goose-neck ball kit, for a Ford 2011 F 350 Super Duty factory installed Reese Elite Series 5th wheel / goose-neck hitch. Your web site was easy to navigate and understand. I placed my order Sunday night about 10:00 pm and received my Reese Elite Series Pop-in Ball kit Wednesday afternoon. It fit like a fine leather glove and looks just as good. OBW, the Lowest Price Pledge credit works… Excellent service
Donald
5/1/2013
great web site
George
5/1/2013
Great service and price. Thanks Ivan
Ivan
5/1/2013
Great service. Fast, efficient and very helpful. Sabrina B did a great job.
Jack
5/1/2013
Friendly helpful service.
John
5/1/2013
easy install, could have cut the slot in the pan a little smaller but it went together great.
Keith
5/1/2013
This is the second time Ive ordered from etrailer.com and its been a great experience each time. Fast shipping. You are very timely with your e-mails and I have had zero issues. Great place to do business.
Ken
5/1/2013
Dealing with ETRAILER has been a great experience. They had to special order a part for me which also meant the part had to be added to their inventory. They kept me updated every step of the way. Thank you ETRAILER and especially Nicky K.
Rodney
5/1/2013
Thanks for the good service! Order arrived fine and all regarding this order went very well!
Stan
5/1/2013
I had a couple of questions which were answered quickly by CourtneyM. She also provided links to the specific recommended products. Ordering was straightforward - no issues. Products were shipped within 7 calendar days via 2nd day UPS. Again, no issues. Products arrived in good shape and worked as described by Courtney. This was an easy purchase, and I will use e-trailer.com again when necessary.
Walter
5/1/2013
Hands down...first rate customer service! My order was processed and delivered very quickly. I had a minor problem with one of the parts however, they immediately rectified the issue without any hassle whatsoever. Additionally, the price guarantee works as advertised...again no hassle. Id definitely order from etrailer.com again...THANKS for the wonderful experience and outstanding products! I love my Rola cargo carrier & LED lights...superior quality!
Carl
4/30/2013
Great service, excellent products, fast delivery. Easy to use website, perfect and timely communication. Why shop elsewhere! 10 out of 10!
Dave
4/30/2013
Just got the products yesterday and havent installed them yet. I am very happy with everything. Customer service and quick delivery. Keeping me informed all along the way. Better than most buisiness I walk into. The brake control and wireing and transmission cooler look to be a snap to install and your site offers all the instructions Ill need. Just wanted to say thanks.
Dewey
4/30/2013
Speedy service.
Edmund
4/30/2013
The service was EXCELLENT ! I received my shipment in just a few days. I would deel with these folks anytime in the future. I have no concerns as to using my first and last names and address and being identified as a very satisfied customer . . .
Frank
4/30/2013
The hitch and electrical supplies arrived just fine. The box was open along one edgethe heavy hitch probably tore through it. Everything has been installed and works great!
Georgia
4/30/2013
eTrailer remains my go to supplier for all things trailer related. Service, quality, price, speed all top notch. Thanks, J
Jean-paul
4/30/2013
I enjoy shopping at etrailer. They always have what I need, even the hard to find stuff. Great place to shop for trailer parts.
John
4/30/2013
I think etrailer.com may be the best on-line retailer I have ever used. I have placed 3 orders at 3 different times. All 3 experiences were above and beyond. It all starts with the best pre-purchase information available anywhere. How to installation videos and other videos showing more in depth information about the part / parts you are thinking of purchasing. Second. competitive pricing. Third. All 3 orders have shipped same day or at the very least next day on this last order. Emails confirm receipt of order, confirmation that it is in stock and another when it ships with the tracking information. This order required additional technical information. Customer service had a part pulled and emailed me the requested information the next day. Incredible service from start to finish. I would never dream of going anywhere else on the net for hitch parts, trailer parts, bike racks etc. Truly a cut above the rest. They should write a how to book for on-line retailing. Nice job....
Kerry
4/30/2013
As usual my order was processed and shipped in a timely manner. Emails were immediate regarding product availablity.
Louis
4/30/2013
Had great experience buying a trailer hitch from eTrailer. Website has excellent information with which to make an informed decision product specs, informational videos, customer recommendations. And delivery was quick: I ordered at 10 am and my hitch came the next day! Just purchased some bike rack accessories today and once again eTrailer had excellent information to make purchasing easy. Am extremely satisfied and would shop with them again.
Matthew
4/30/2013
Very fast service,excellent person I had to work with placing my order.I would recommend e trailer to anyone.prices are very resonalable .
Michael B
4/30/2013
They shipped very fast and I was able to get out camping the next day after it arrived. Thank You etrailer.com
Phyllis
4/30/2013
6 Days to deliver that fast enough for me look good
Stephane
4/30/2013
I really enjoyed buying from etrailer.com. The website is easy to use and I was able to find what I was looking for at a competitive price. I really enjoy the installation videos that go along with their products! They do a wonderful job!
William
4/30/2013
the shipping was crazy, got here then was shipped to north bend, or then back here to us. hope second time around ups gets it right. rhe part seems top notch.husband got it put on. ordered second part thinking it was wrong item, but it wasnt.it is hard to find parts for older trailers, thanks for for having older parts. d. kuhnert
Donna
4/29/2013
The install was easy with only one hitch. The green wire was about a foot too short to be able to connect drivers and passenger side wiring harness and connectors. But splicing in an extra lenght of wire was easy. I had enough wire remaining from running the power line to the batter to do the trick. I was also able to mount the circuit box in the drivers rear light well so it is out of the elements, and the ground wire was attached to the light housing attachment screw. Illsee if the pictures will attach to this response. Other than the above, the install was a snap to do.
Glenn
4/29/2013
Great price, great delivery, great packing, the hitch fit perfect, looks great, all you can see is the 2 receiver. Installed it by myself, took about 40 min. most of that time was getting tools, jack, and 2x6s to hold up the exhust and the hitch until I got a bolt started. I suggest a small spray of WD40 on the muffler mounts before trying to remove them, it makes it a whole lot easier.
Jack
4/29/2013
Product came very quickly. Directions were right on target. As a non professional it only took me about 21/2 hours from start to finish. JG
John
4/29/2013
Judy and Gina couldt be more helpful and really went the extra mile in helping me. You should be very proud of your dedicated employees.And I would not hesitate to do future business with your company, I will ask for them especially. Thanks John.
John F
4/29/2013
Etrailer has done a great job with communicating in a timely fashion, and has been very helpful with my order.
Justin
4/29/2013
I appreciated the quick handling of the order and the excellent communication letting me know what was happening with my order.
Kenneth
4/29/2013
The hitch was here in 7 days from ordering, good job.Also you stood behind the price pledge. Thanks ,the hitch went on easy,the wiring was a little harder. Will buy again if I need any of these parts. The instructions don,t show to remove cover and two screws for seat release 2013on bottom panel.
Larry
4/29/2013
All items were shipped quickly and arrived in perfect condition. One item had a small part missing that I didnt notice until a couple weeks after it had arrived because I was too busy to check things before then. I asked if I could buy another and it was shipped the next day without cost. Best customer service ever. Thanks!!!
Michael
4/29/2013
Hard to find spring for Reese hitch was perfect match. Shipped on time. Perfect transaction.
Michael
4/29/2013
Quick selection and excellent and fast shipping. Fair prices and staff keeps you well informed about the order. Thanks
Miroslav
4/29/2013
I ordered a baseplate from eTrailer on thursday, and received it monday morning. The plate I needed was for a 2011 Honda CRV. The install was positively the best I have ever encountered. In my previous life I installed hundreds of trailer hitches and many Blue Ox base plates. I had looked at the installation procedures for the Blue Ox, and they were MUCH more complicated and involved than the Roadmaster base plate. I know all their applications are not a problem, but they could definately learn something from Roadmaster on the Honda CRV. As far as eTrailer is concerned, their phone contacts are superb, their prices are very fair, with no shipping charges , the shipment arrived much sooner than anticipated, and the product was absolutely first class. I would definately use them again
Peter
4/29/2013
Very impressed with the customer service! Top rate.
R L
4/29/2013
We received our brake contoler and it was just what they said it would be. Easy to install. Their web site is easy to navigate to get what you are looking for and easy to order.
Robert
4/29/2013
I have ordered previously and did not need to contact customer service. This time I had some questions and everyone I worked with was fantastic. They were responsive and very friendly. I will be be ordering from them again if I have any needs.
Scott
4/29/2013
I am incredibly impressed by my experience. I first needed some information, and Rebecca N. and I emailed and spoke on the phone. She listened, and was informed, prompt, courteous, helpful beyond the norm generally experienced, and friendly Equally so was Cathy T. when I called back to actually place the order. Those two people are deserving of praise, but equally deserving is Management who obviously set the tone for your business. I will go out of my way to patronize you as often as possible. thanks so much!
Sim
4/29/2013
Awesome on-line purchase experience. From finding the item to clicking purchase to the communication of order status and shipping and even follow up! the entire process of purchasing from etrailer was five stars! Yes I will recommend etrailer.com to friends and family and will be a return customer.
Thomas
4/29/2013
The easiest installation Ive ever done. Bought a M2 Freightliner with a flatbed awesome set up. Took 10 minutes tops.
Wm
4/29/2013
These lights are awesome, I agree with another comment that you have to go one step larger on the mounting hole but once you do they fit like a glove. I installed mine in the fenders of a 2003 Subaru WRX and they are again Awesome very bright and directional as well. Did I mention they are very bright?
Brion
4/28/2013
This was the easist installation ever. It took less than 30 minutes including mounting the hitch and connecting the wiring harness. Great fit.
David
4/28/2013
My second time ordering from etrailer and the experience was great again. The product is exactly what I have been looking for. Would recommend etrailer to anyone looking for a quality product. Thanks for the quick delivery and great tracking information.
John
4/28/2013
I have ordered from etrailer several times in the past and they a huge selection of items for trailers and the service is the best.
Mark
4/28/2013
Great service, priced right. Sabrina made it a real pleasure doing bussines with you. Many thanks. Mike Bryant
Mike
4/28/2013
Excellent Service!!! All representatives were friendly, Professional and very helpful.Recommend Highly!!!
Paul
4/28/2013
Fast shipping and reasonable rates
Paul
4/28/2013
Writing about the Draw Tight hitch for my wifes 2007 Honda Pilot. Could not be any happier about the service etrailer provided and the product. Went on just as described and shown on the very helpful videos. Also installed the wiring without any difficulty. Very pleased. Thanks etrailer!
David
4/27/2013
My order was small and simple - a couple of license plate brackets that I could not find locally. ETrailer serviced and shipped the order quickly and with no hassle. Good to keep simple things simple.
Dennis
4/27/2013
I just got the control installed today, it was very easy to set up. The dodge truck I have had a small storage pocket to the left of the steering wheel just below the the light switch, so I modified that by cutting away the back side and was able to recess it back into dash,that dodge does there factory installation, it looks great and does a good job with my trailer. Thanks for the speedy delivery.
George
4/27/2013
remarkably good, effective customer service. I dealt with two separate individuals over the past monthAmanda and John. These days good customer service is hard to find, but your company seems to have it down pat. Kudos. Both Amanda and John were knowledgeable, capable, courteous, fast and efficient. I have never experienced such fine customer service over the phone and on line.
Jacob
4/27/2013
Great mats and even better customer service! They upgraded the shipping at no additional cost. Their website is now saved to my favorites. I look forward to giving you more business!
John
4/27/2013
Nice job e-trailer. Easy to select the right hitch for my vehicle, easy to find videos for those of us that really need that, communicated tracking of my purchase, what I bought arrived at the same time a few days lateras scheduled, and I found the product relatively simple to install. The video prep cant be understated for me. Really made it an easier job due to the prep of threads and fasteners since I am doing this in my driveway, not on a lift.
John
4/27/2013
This is my second experience with etrailer. I think its a great web store. Thanks
Sherman
4/27/2013
Received in 3 days as promised! Easy installation. On Hyundai Tuscon with 4 cyl, only need to remove exhaust hanger on passenger side. Youll need to push back lower cowling for a little clearance, other than that, 30 minute install is conservative. Great product, great fit, definitely recommend!
Anthony
4/26/2013
Great service
Arthur
4/26/2013
The costumer service is unmatched best online shopping I ever had. I will buy more products. I do recommend etrailer
Bobby
4/26/2013
The website is informative about all products which makes ordering easy. Staff answered questions quickly. Will use you guys again if needed and will refer others.
Chad
4/26/2013
EXCELLENT... love the knowledge of your people, price and attitude! 2nd time purchaser
Dave
4/26/2013
Love E-Trailer. Always very helpful. Great prices. Everything I need for my trailer, fast!
Eric
4/26/2013
I rarely take time to respond to requests for ratings, but the ETrailer team has earned an exception. I have to tell you that you folks really do a great job. I was originally going to order the Roadmaster Sterling from a well know camping company, but I was having some difficulties and later found that I was not getting an honest story from them. So I asked the dealer where I bought my Jeep to order the base plate and wiring kits and went looking for the Sterling Towmaster tow arms myself, whereupon I found ETrailer. I received excellent service, regular updates on order status, and at a better price than the other outfit offered, when you include the free shipping. Today when I called the dealer, they said they were having trouble getting the base plate kit, so he said if I can get it they would do the install (I don't have the time). I called and talked to Suzanne T and ordered both parts quickly and smoothly, which you had in stock and are now on the way. She was great. The fact of the matter is, you folks deserve an A+ in customer service and you deliver it at a great price.
James
4/26/2013
Ricky was very helpful in finding the part that I needed. Thanks again
James
4/26/2013
I had difficulty finding the proper keel roller bracket to fit my boat trailer. after going thru your online catalogue and watching a video I determined that part number ce32150g may work. I called and discussed it with Jan L and the two of us both agreed it may work. It hasnt arrived yet so ill be letting you know. John
John
4/26/2013
Very pleased in the expertise that Nik had, and the speed in which I received all these parts. Thanks and the price was great
John
4/26/2013
Excellent product knowledge and service. A delightful experience ! Good prices to boot.
John E.
4/26/2013
GREAT EXPERIENCE!!!!!! Thank you Mark for all your help over the phone you are very nice. Products are of very good quality shipping is fast and safe and customer service is superb, knowledgeable, professional and very polite and helpful. Thanks again for everything!!!
Joseph
4/26/2013
It was very easy to order and find.
Karls
4/26/2013
Really, one of the best experiences I have had on-line. Kim, The rep went out of her way to get the information I needed for my order and to ship it ASAP. I highly recommend etrailer!
Larry
4/26/2013
You always provide promt service and great value.
Leon
4/26/2013
I have a Jeep and my 2 bikes are small 48 and it was a nightmare to find one. Finally this bike rack worked well and the only thing is that I had to buy a hand bar in order to make them fit because the separation between both bikes is really short. So it worked, and I am happy w/it. I like the material and how easy you put it up and down and like the fact that it has a key so you can leave it there at all times. I am very happy after trying 4 different bike racks and I highly recommend it
Maria
4/26/2013
Shipping was fast. Im in Ohio and I received the locking hitch pin in 2 days. The hitch lock works so my cargo carrier will safe from theft.
Michael
4/26/2013
Great service
Nathan
4/26/2013
Wow, really impressed. My order was shipped out right away and arrived to my door in two days! Thanks etrailer for the excellent service. Regards, Randy
Randy
4/26/2013
Well If I was to say difrent, I would tell a lie....... Im very satisfied with the service I got with etrailer .com And the communication with the personell was super. And if I ever need other parts of the same, I sure will contact etrailer.com..Thanks Rebecca N
Richard
4/26/2013
I think I continue to receive the best service and treatment possible from e-trailer.
Robert
4/26/2013
You had exactly what I needed, the ordering process was easy and the order confirmation was instantainios. Make on line shopping great for a71 year old man. Thanks!
Albert
4/25/2013
Very knowledge folks. Anwsered all my questions and my order is on the way!
David
4/25/2013
Awesome customer service each and every time!
Douglas
4/25/2013
QUICK SERVICE, EXCELLENT RESPONSE, COULDNT ASK FOR BETTER SERVICE.
Gene
4/25/2013
Very fast service. Recieved notice parts shipped recieved them the next day. Will be ordering from etrailer again. Thanks
Harlan
4/25/2013
shipping was really fast and product was in good shape when i recieved it.
John
4/25/2013
Hitch bolted right up, no hassles, fit perfectly. Great product, well-made. Quite pleased!
Ken
4/25/2013
etrailer was the best online retailer ive ever delt with. i ordered tires sunday morning and with in a few hours i recieved an email telling me they had shipped. on SUNDAY. also the lowest price i found and they stayed in contact with me until they were at my door a couple days later. shipping was also free. i will be shopping etrailer for all my towing needs from now on. thank you lee
Lee
4/25/2013
I have to say, I am very impressed with the efficiency of the company. The company provides very good updates on the shipping and is fast in delivering. I asked a question about a product through e-mail and received fast and good feedback. Its a pleasure shopping on this site and this was my first visit and purchase, but not the last.
Norbert
4/25/2013
Flawless, thats how I would describe my etrailer experience. My order was very small in size and value but I still got timely emails giving me status updates. From an email letting me know not only that my order was delayed in shipping but WHY That helped me understand what was going on, to the confirmation em,ail that it had shipped. Topped off by excellent tracking software that let me know exactly when it was going to arrive. And it did, just as promised. They are definitely a keeper in my book and I would surely recommend to anyone I knew. Thanks.
Philip
4/25/2013
Order was proccessed prompt and delivery was fast,only issue was some small parts were loose in the box,only thing missing was a cotter pin-no problem,could have been worse as the parts was the latch parts.
Ralph
4/25/2013
Rebecca was outstanding...extremely patient and very helpful. she is a 10... on a scale of 1-10.
Richard
4/25/2013
Tamara! The young lady that took my order was helpful and had a very pleasant personality. Best experience ordering something I have had in a long time. NOW if the Trailer Valet is as good I will really be happy. Lol
Richard
4/25/2013
This is the best site that I have visited online. It was easy to find what I needed, prices are very good,very fast service Once I ordered my roof vents they were sent out the next day. I have already recommend this site to my friends. Thank you! Great servce.!
Thomas
4/25/2013
The expansive selection, the great customer service, and the quick shipping and excellent tracking will keep me coming back time and time again.
W. S.
4/25/2013
I was very satisfied with the service I received. When I called about the defective Modulite unit that I purchased for my 2012 Dodge Journey, I was treated with respect and given specific instruction relative to the warranty/return process. Everything went per plan and in a little over two weeks time I returned the defective unit and received an ungraded unit which has now been installed and appears to be functioning properly. I hope that I have no future issues with my trailer lights, however should there be a problem I am confident etrailer will make it right. Thanks to all the good people at etrailer
William
4/25/2013
I bought a replacement caster for my trailer and this wheel is way better then the stock caster that it came with. The price was right and the shipping was fast. Thanks guys you did good!
Anthony
4/24/2013
Ive purchase several hitches from etrailer.com over the years for several different vehicles. My latest purchase was a bicycle hitch and bike rack from etrailer.com for my Chevy Volt. Nicole was my rep on the phone and was exceptional at explaining all the information I needed.
Craig
4/24/2013
Everything was made easy to order on line. I received everything I ordered and it was delivered as promised on time, complete and undamaged. I am very pleased with your service. Thankyou
Dennis
4/24/2013
Very pleased with my customer service she was very professional,helpful and knowledgable.
Gary
4/24/2013
etrailer.com is one of the best websites I have used to purchase an automotive need. If there comes a time I have a need for another I will check them out first.
John
4/24/2013
very good shipping time, multiple emails regarding order and shipping. great experience
John
4/24/2013
Perfect service along with learning videos
Joseph
4/24/2013
Great service. You web page showed how the item is installed, which was greatly appreciated. I would recommend e-Trailer and buy from you in the future.
Kenneth
4/24/2013
FAST EASY COMMUNICATION. PERSON AT THEIR END WAS VERY HELFUL AND VERY INFORMATABLE
Leeroy
4/24/2013
E-Trailer staff were all very pleasant to deal with. I had a couple glitches with availability of products I had ordered but was contacted immediately and was offered several different options as remedy. The representatives were always extremely courteous and helpful. Thank you all very much and I look forward to ordering from you again on my next DIY project..
Michael
4/24/2013
Great experience shopping on your site. Easy to find information and parts.
Nick
4/24/2013
Fast free shipping, item as described, good price, no problems.
Norman
4/24/2013
I ordered two mounted trailer wheel and tire sets and was very happy with the shipping boxes and the tire date codes are current unlike my local tire shop which still has new four year old trailer tires in stock...no thank you! The etrailer email kept me updated on my order status and the shipping link is the best I have ever seen!!
Ralph
4/24/2013
Found what I needed and the price was right,hoping to get it by Sat
Robert
4/24/2013
I have to admit this was the best online shopping experience ! It suffice to say that every item was described in the most detail including video. when I called the phone call was answered in less then a minute and guess what email was responded to in less then an hour! So I have to admit that this was best online shopping . I hope you guys dont retire next year …
Vyacheslav
4/24/2013
I read some bad reviews but there were not many so I went for it. Glad I did. Good prices and quick shipping with the products in good shape upon arrival. Thats all I can ask for. I will be using again. It was a little difficult to find what I needed on the web site so I called and Wayne was very helpful, even though it was a small order.
Daniel
4/23/2013
As per usual, the assistance by phone was well informed. The products are great. Had answers for me and was professional and engaging. For me it is simple: Good service, good people, why should I go someplace else. Thanks
Dennis
4/23/2013
I have been pleasantly surprised by the ease and speed of etrailer.com The websites layout is great and ordering is super easy. I hope the product is as great.
Doug
4/23/2013
Super service. My wife reminded me that I had forgotten an item after placing the order on a Sunday afternoon. I called Monday morning and Jennifer was very understanding and cancelled my original order an reordered everything that we needed. Thank you Jennifer and Etrailers.
Dwight
4/23/2013
The online order page is vehicle specific and is easy to use. My order was processed quickly and I received everything that I ordered. thank you for the prompt service.
Gary
4/23/2013
I have to thank the sales person Carla that worked with me. I needed an air line hose for my sidewinder hitch and like most everyone I needed it yesterday. Not only did Carla take my order but she hand delivered it to the warehouse to make sure that it got to UPS by Close of Business on Friday19th making sure that I received it Monday 22nd so I could go on my trip Wednesday 24th. Thank you, Carla for saving my vacation. You are the greatest.
George
4/23/2013
Good morning Pat, Everything is going good so far, just like u said. Thank u for your time an helping me get this project done. Thank u.
Henry
4/23/2013
I am not a fan of ordering items like bike racks online. I like to look at the item first hand and I prefer to patronize local businesses. But etrailer had such complete descriptions and videos demonstrating the bike racks that interested me that I decided etrailer deserved my business.
James
4/23/2013
Fantastic and prompt service. I will be ordering another hitch for my other SUV soon.
Jennifer
4/23/2013
Very good service!!!
John
4/23/2013
I have ordered a number of items from e trailer in the past and found the service, selection, and product knowledge is second to none. I have recommended e trailer to my friends on a number of occasions.
Lawrence
4/23/2013
The price was reasonable, the shipment was timely and the product was the quality I expected. Then there’s the good part the web site was easy to navigate and find exactly what I was looking for. The great people at etrailer kept me informed of my shipment all the way through the process and followed up after the delivery. What a pleasure doing business with them. They defiantly deserve a bookmark that I will forward with friends and family.
Mark
4/23/2013
Great Job I will shop angain
Michael
4/23/2013
The rep that handled my order had the info that I heeded for my rig. She was very knowledgeable and set me up with what I needed. I cant wait to install it on my Blazer. Norm M
Norman
4/23/2013
ARE YOU SERIOUS?????????? Instead of the canned time consuming surveys, you have a simple box to put a comment in. Kudos to whoever came up with this high tech idea. I was not yet willing to spend $200 to purchase a hitch for this particular vehicle. I found a used one which will suffice. Because of the helpful videos you post, I felt compelled to at least purchase the electrical wiring hookup from your company. I worked in mail order for 10 years and am impressed with the way your company does business. Best of luck for continued success. Because of this little box and the overall manner in which you do business, I am likely to recommend you to others. You gave me a chance to comment without asking me to spend 7-10 minutes completing a survey.
Paul
4/23/2013
Great site and personal rapid service. Thank you
Ross
4/23/2013
I would highly recommed e-trailer.com to anyone who wants to order high quality merchandise from the internet. I have placed several orders and have always recieved my order in a timely manner and am really pleased with the overall experience.
Scott
4/23/2013
I Called and placed an order and they helped me pick out the perfect rack for my vehicle. I am very impressed with the service and the quick and free shipping on my order.I will definitely be ordering from you guys from now on. Thanks
Sean
4/23/2013
I ordered two bearing kits for my boat trailer. Price was right, quality is right, shipping was right, and eTrailer is the place to go if you want something RIGHT. Thanks Guys!
Sharon
4/23/2013
I had an outstanding experience with etrailer. I found etrailer by chance online. After dealing with Jan I felt I had make a friend. Thank you very much for the fun I had an ordering a $15 part.
Allen D
4/22/2013
I was very pleased with the etrailer experience.
Anthony
4/22/2013
Very fast and expedient service. It is truly appreciated to deal with a business like yours. I thank for your service and the price advantage.
Bob
4/22/2013
My entire experience with etrailer was great and their customer service is second to none. Their website with all of the installation videos are perfect for someone like me. I can follow instructions and complete projects but being able to watch an installation video of my exact truck type really helped me much more than the instructions. I also received parts ordering and installation advice from Tommy by phone and Sarah by email. Sarah also put together a page and sent me a link with additional information from their site that covered my question. It is great to be able to speak people who actually know what they are talking about and not just reading out of a book. I placed two separate orders with etrailer and both orders were shipped quickly, and I received email updates when the orders were processed and shipped from George, Kevin and Donnie. After I had received my shipments Patrick sent me emails with pages and links that he had put together with installation information of the products I had order that were very helpful. Everyone made me feel like I was their only customer and made sure I was satisfied with everything. In this day and age you just dont find customer service like the etrailer team gives you. Thank you guys for everything.
Damian
4/22/2013
This purchase was a fun experience it was fun tracking the unit from point of purchase til delivery . The chair rack was delivered exactly as promised. Thank-you
Donald
4/22/2013
Good products, reasonable prices. was missing a pin to a ball mount which was sent out quickly without issues.
Edward
4/22/2013
This is my third order with ETrailer, and their service has been consistently excellent. From the installation videos, clear product descriptions, fair prices and excellent customer service, I would rate ETrailer as one of the best internet commerce sites on the web.
George
4/22/2013
I started ordering from etrailer.com a little while back. This is 100 a company you want to do business with for a number of reasons. First, their staff knows what theyre selling. You can ask questions and they have answers. Second, they sell quality products at good prices. Third, they have step-by-step installation videos for most of their products. Fourth, and most important in my book, is their customer service. I ordered several parts from them about a month ago, including a light kit. I didnt have a chance to touch any of it until this past weekend. I opened the box and found one of the lights was damaged. Today I called them and explained the situation. Their response to a month-old order with a damaged in shipping claim? Well ship you out a replacement today! As long as they keep up that attitude Ill keep buying from them.
Gregory
4/22/2013
Nice site...easy navigation...good ion....Rapid shipping...Received package shipped email on a Sunday...Bout fell outta my chair....Thanks to ya....I do restorations and receiving ordered items quickly helps my project flow.....and my bottom line....
Gregory
4/22/2013
Placed my order on Sunday night and got an immediate email from etrailer.com saying they got my order. Monday afternoon received another email from etrailer indicating the order had shipped. So far very impressed with their prices and shipping.
H Chuck
4/22/2013
I spoke to Mike, who was very knowlageble and prfessional. He answered all question, and I had many, without issues. Thanks Mike
Horst
4/22/2013
Great service and super telephone information .Shipped on time and communication was #1
Howard
4/22/2013
Shipping so far has been about 1 day before I order. really fast. Parts perfect and cust service perfect. I want to buy another truck and trailer just so I can have another wonderful experience with etrailer.
Jack
4/22/2013
This Is The Best Trailer site On The Web!!!
Jeremy
4/22/2013
Excellent service, loved the detailed how to videos. They actually used a car very similar to mine so I knew exactly what to expect for the installation. Also liked the e-mail confirmations that I received during different phases of my order.
John
4/22/2013
Fast and easy, great follow up. Item as described.
Ken
4/22/2013
Rebacca was excellant on the phone
Kenneth
4/22/2013
Each and every transaction I make with e-trailer.com is the best! They are very attentive and quick to reply to any question or communication and they provide the most up-to-date information on the shipment of every product. I would purchase from e-trailer.com anytime!
Mark R
4/22/2013
I called late in the day after a 4 day weekend. I had ordered several hundred dollars of wheels. My mistake was I didnt realize lug nuts were not included. Paige was very patient with me and went the extra mile. She solved my problems and made me a happy camper. I will definitely use you guys again and share my experience with Elite RV in California. You have a great employee there. Put her name in for a pay raise. She makes your company look good. Mike in California.
Michael
4/22/2013
This is my 2nd order with etrailer. The first order was here in 5 days and the hitch hooked up with ease. I will be receiving my 2nd order by Thursday. Thus far I am very impressed with etrailer and highly recommend them to anyone.
Pamela
4/22/2013
Great service. I mixed my order up and Nicole got me straightened out and shipped with one easy phone call!
Rick
4/22/2013
YOUR SALES HELP WAS VERY HELPFULL WITH ALL MY NEEDS.THANKS FOR ALL THE HELP.
Rick
4/22/2013
Great customer service - among the best of Internet retailers. Prices are competitive. I will be back again for sure.
Robert
4/22/2013
Personnel working here are attentive and concerned that my experience be one that will encourage me to buy again. I found my purchase item on another site being sold for less. I contacted Judy M and she caused me to be refunded 110 of the difference in prices. I highly recommend e-trailer. Should receive my parts in a few days. If the items are as good as the personnel here..Ill be back!
Robert
4/22/2013
IT HAS BEEN A HASSLE TRYING TO GET THESE LIGHTS. I FOUND THIS ITEM ON ANOTHER SITE AND WAS COMPLETELY DISSATISFIED WITH THEIR OPERATION. THEN FOUND ON ETRAILER, THE LIGHTS WERE STILL NOT AVAILABLE BUT WAS MADE AWARE WHY.. THEN KEPT UPDATED WITH SITUATION, WHICH MADE PROCESS ACCEPTABLE. PLEASED WITH ORDER. WILL USE ETRAILER AGAIN! THANKS!
Tommy
4/22/2013
GREAT PROMPT SERVICE!
Tony
4/22/2013
I just love it.....and so do my friends who now are all planning on getting them. Great item. Great service. Ill spread the word.
Betty
4/21/2013
Overall a great experience. Ordered a wiring harness for our Odyssey. Easy to the right one and place the order. I received email notification the day after I placed the order that my harness had been shipped. I never could get the tracking link in the email to work. The order was shipped on Tuesday and arrived Saturday. Took about 15 minutes to install the wiring harness. Anyone with basic mechanical aptitude can do this. The instruction video was very helpful.
Dennis
4/21/2013
Its a good website, has everything that a person needs for any project related to car or truck cargo/hauling.
Gilberto
4/21/2013
Have placed three orders with e-Trailer for items over $150, and will place at least one more order during the summer. The items were always as stated, and at a price lower than in local stores. The service and shipping are fast and with outstanding consideration for the customer and product. Nothing was received with any type of problem. E-Trailer keeps the customer notified as to shipment status, and is available for order or product inquiry via multiple methods. You can see that e-Trailer makes a great effort to provide products at low cost, and has an excellent understanding of their customers. There are occasional questions concerning a measurement or possible use of a specific item, and the inquiry page always is always answered with detail and often video. If the staff has a suggestion for use or a recommendation for a different product it is furnished to the customer. Based on multiple experiences with e-Trailer I will return to place future orders, and recommend e-Trailer to others who are considering purchases from the firm. Their variety of products for both trailers and vehicles offers another source of gifts for your associates. E-Trailer offers the opportunity of giving a gift that a person can use, which may not have been considered by others.
Hugh
4/21/2013
No problem at all.
Jimmy
4/21/2013
I already had a brake controller and hitch that I received as part of a credit from my rv purchase. I called etrailer.com and spoke with Laura H. Talk about outstanding service. I explained what I had and she said she could call me back in a few minutes with everything I needed. True to her word Laura called back went over everything, e-mailed the info to me so I could look at everything. I placed the order and I everything arrived a few days later. I had everything I needed to install the wiring for a four pin wiring harness, 4 pin and 7 pin outlet, brake controller with all the wiring front to back. The installation videos, diagrams, and instructions the etrailer.com has on there website are outstanding. Great customer service!
John
4/21/2013
There are hundreds if not thousands of RV and trailer part stores, and I think I have gone through most of them. I found E Trailer a few years back and have used them almost exclusively, they have how to videos, you can call them and they cheerfully give you instructions, and I get my order pretty quick
Richard
4/21/2013
The hitch worked well.
Robert
4/21/2013
Wonderful website and very easy to navigate. Good pictures and descriptions.
Ron
4/21/2013
Awesome - you guys are the best
Anthony
4/20/2013
WOW!! The shipping dept. is on their A game! The website is user friendly and the products are first class. Keep up the excellent work.
Craig
4/20/2013
The bike carrier was easy to order shipped in a timely manner product is outstanding
Fred
4/20/2013
Very fast shipping. Nice packaging. Easy transaction.
Gerilee
4/20/2013
ship on time service was great and tracking package was very easy Thank you
Glen
4/20/2013
This is the fastest and most reliable site that I have had the pleasure to deal with.
Harold
4/20/2013
Super easy install, only took 30 minutes. Video was great as well - very helpful.
Kevin
4/20/2013
After cheching to be sure that I have the right unit. It was a snap to install. I installed it on a 1985 Honda Goldwing motorcycle. Works great.
Lyle
4/20/2013
When the shipment arrived without the mounting hardware, a set of mounting hardware was sent the same day I notified them.
Alan
4/19/2013
Quality of products is great! Fast shipping and prompt customer service! Customer for life!
Benjamin
4/19/2013
This is a great company. Free shipping and it cam in less than a week.
Brian
4/19/2013
Quick and fast
Buddy
4/19/2013
GREAT COMMUNICATION, QUICK SHIPMENT, EXCELLENT PRODUCT. WONDERFUL CUSTOMER SERVICE.
Carl
4/19/2013
It was a very pleasent talking with Bridget. She was well informed about the product. She conducted herself in a very professonal way. If the need arose and i needed something that you could furnish I would gladly buy form you
Haywood
4/19/2013
Alicia was very helpfull. Will call her for all future orders.
John
4/19/2013
Very easy to deal with. Telephone assistants extremely knowledgeable, and willing to go the extra mile the girl I talked to found the the length of the thread, and the threads per inch, then emailed me with that information. Even with a small defugalty, which I was kept aware of via email, there were no problems. My experience with Etrailer would rate five out of five stars with me….Pete
Leonard
4/19/2013
Have only had positive experiences with etrailer. They have what I need at a great price and fast delivery. Videos with installation points is a good peace of mind. Would definetly recommend etrailer.
Linda
4/19/2013
I am happy with the entire experience with eTrailer and the hitch is exactly what I wanted at a reasonable price.
Michael
4/19/2013
I have used e trailer for a number of years from everything to spare bearings, to hitches, balls, sway control and brake controllers. The instructional videos are GREAT,customer service is GREAT......YALL have earned my business and respect rating yes.....I can do that A++++
Michael Wayne
4/19/2013
My Trailer Hitch is now installed. It arrived promptly, and all components were there. The box was seriously damaged, but thanks to you, all the pieces were taped together, so nothing got lost. Wish I could review and criticize the couriers for rough handling. The hitch fit was perfect for the vehicle, and I drilled the 1-1/8 hole between the two bolt holes. This made the installation more solid and bolt feed easy. The wiring was easy to perform, and the power wire was routed to the disc storage console between the front seats, in which is a accessory plug-in rated for max 15 A. This way no wire had to extent all the way to the battery in the front, and from the inside, I can unplug the trailer lights at will. I am pleased with my purchase, and the installation is almost invisible. Although a class I hitch, it has a solid feel towing my trailer.
Poul
4/19/2013
my experience with e trailer was very positive the people i was in contact with actually seemed to care if i got my parts. customer service was very good
Roger
4/19/2013
Your service and products have always been excellent.
Steven
4/19/2013
Products were shipped promptly and in good condition hitch, outlet,mount, brake controller,& vehicle specific harness. Everything was packed well and arrived in perfect condition. Products installed as easily as stated. Really a snap. Great products 100 satisfied. I will probably buy other products as needed.
Tim P
4/19/2013
I ordered an electric stabilizer for my fifth wheel camper. I received an email from George @ etrailer shortly after placing my order stating that Your complete order is not currently available for shipment in our main distribution center. Im checking our other available shipping locations and options to have your order expedited. I will be in contact with you shortly. I was then notified by Jennifer stating In an effort to get the Stabilizer to you in time I am having it shipped direct from Ultra Fab to you. I will email the tracking information as soon as it is available. I was then notified by Brenda Your order has been forwarded for a direct shipment! What a team! Thank you to all involved @ etrailer. Fantastic service. Will order again.
Bradley
4/18/2013
Very impressive service and site. I ended up calling in my order, but was very happy with both the conversation and web site experience and look forward to using the new bike rack and top bar. Thank you!!
Dan
4/18/2013
Great price-excellent service
Dave
4/18/2013
They got here a day early and after I made sure they were not broke after ups threw them over my back fence on to the cement you would think they wont do that anymore they fit great and look good too. It took me longer to get them out of the box than it did to put them on. Now we are ready to take off to the hills.
Debra
4/18/2013
Great prices and fast shipping
Frank
4/18/2013
REALLY LIKE THE SITE AND THE PICTURES MATCH THE ITEMS FOR SALE. BIG PLUS HAVING DOWNLOADABLE INSTRUCTIONS SO YOU CAN JUDGE YOUR PROJECT SKILLS
Frank
4/18/2013
I looked all over for a muffler and no one had what I was looking for, went on line and etrailer had what we were looking for. Thank you etrailer for making my like easier.
Horace
4/18/2013
got my wheels, tires, and brakes in 2 days. unbelievable... all in perfect shape, too.
James
4/18/2013
Wow, I was very impressed with the prompt customer service in fulfilling my order and with the communication, so I had confidence all was going well.
James
4/18/2013
great people to deal. easy to contact. the huge supply of products are amazing at a amazing price.
Jim
4/18/2013
Cathy, You have been a wonderful help! It has been a pleasure working with you, thank you helping me resolve the issues with my roof vents. You really know your stuff!!! :- Judith
Judith
4/18/2013
After several orders from etrailer.com I had one where part of the order was unavailable and backordered. After multiple delays from the manufacturer I contacted Mark and worked out to have the available parts shipped. I found the unavailable part on ebay so purchased it there. How problems are handled tells you how good a company is. Any company can look good when everything goes well. etrailer was very good at working out the problems. Mark kept me updated on the delay and when I couldnt wait any longer worked with me. Yesterday I recommended etrailer.com to my sister for her kayak rack.
Keith A
4/18/2013
I had some trouble with another Internet vendor. So, I was a bit concerned when I ed etrailer.com to try again to get the brake controller that I needed. Well, let me tell you that from the first phone call until my controller appeared at my door, I could not be more satisfied. Rose helped me on the phone and did everything just right. The price was competitive and shipping was as fast as possible and the product was exactly what I ordered. There are many opportunities for bad deals out on the Internet, but you wont have any trouble at etrailer.com based upon my experience!
Kenneth
4/18/2013
What a great staff you people have! Very efficient, puncutal people. I would not hesitate to do business with your company again. I will be informing all my friends. Thank you again.
Maryll
4/18/2013
Quick and efficient.
Richard
4/18/2013
Transaction went very smoothly! I like the variety of parts that cover every part of trailers and trailering. Would not hesitate to come back for more purchases!
Thomas
4/18/2013
I was searching online for instructions for installing a trailer wiring harness on my car, just to see how much trouble I was getting myself into. One of the things that came up was your video for installing a harness in a 2004 Nissan Pathfinder. What the heck? It was a year off from mine. Two minutes into the video, I saw how easily the kit was to install. I was sold! I followed the link at the end of the video to your site. Had a little trouble purchasing online in that I had added the wrong item to my cart and couldnt remove it. Not a problem. I called the toll free customer service line and was helped by a very cheerful representative who took my order and got me all set up. My experience was great!
Wesley
4/18/2013
As good as it gets, totally professional .Correct order, shipped out on time. & kept me advised as to where my order was & when i could expect to receive it.Order arrived on time.. William B Pompano Beach FL.
William
4/18/2013
Great company!!! Super fast shipping!!! Super easy to install!! Highly recommend paying a little extra for the bolt fishing wire. Made a huge difference! I WILL use this company again!!
Anthony
4/17/2013
Lexus was perfect...service was great as was information and friendliness. Give her a raise:
Art
4/17/2013
Absolutely the best place to get your trailer items. We received our tire order very quickly 2 days. Communication from the company regarding status of our order was excellent. I would recommend etrailer.com and will use it again. Thank you, BETH
Beth
4/17/2013
Made my first purchase from etrailer.com. Product arrived in good time considering I chose the cheapest means of delivery possible. Item did not go on the exactly the way the video on etrailer.com showed. I had to turn the part upside down to reinsert into the rear bumper. The people at etrailer.com were always prompt with any help and/or questions that I had. Will definitely do business with them again.
Brent
4/17/2013
Very good experience ! The items I ordered had to be ordered from the manufactor and I was kept up to date on the progress every step of the way !! Thank you for being so courteous and working so hard to get the items I ordered!!!!!
Donald
4/17/2013
Very good treatment from etrailer! I have not received the item I ordered yet, but they upgraded the shipping for free, but I only placed the order today. Outstanding! As far as things are right now, etrailer gets an A+.
Eugene Scott
4/17/2013
Quick Shipping, havent received product yet so don’t know accuracy. Let you know after receipt.
Joan
4/17/2013
The process was simple, quick and efficient.
Joseph
4/17/2013
Ordered was sent to you on Monday, April 15,2013 and I recieved it on Wednesday, April 17, 2013. I cant thank you enough for the prompt delivery and attention to ensuring that I got what I wanted. This has been the best service I have experienced both commercially and online in more time than I can recall. Thank you again for all your help. You are number 1.
Leo S.
4/17/2013
Very informative website, detailing the installation process and helping choose the right product. A special thanks to Tamara W. for following up on my order and getting it to me in the quickest possible way.
M Dennis
4/17/2013
WOW!! Super fast shipping...great communication...quality ratchet straps..perfect transaction..Will buy from you again..THANKS!!!
Mark
4/17/2013
great web site...easy to shop!
Michael
4/17/2013
I received the Hitch on time. I was easy and very easy to install. Can not be easier than that. The hard part was to remove the reflectors. After remove them, the installation was 1-2-3-4 and buum. The wiring was also easy. The etrailers video made it really simple, if you follow it step by step. BMW dealer did asked me $ 1127 plus tax. With etrailer its cost me less than $ 300. Great deal. Honestly I didnt plug the trailer yet to verifiy the system yet
Philippe
4/17/2013
I ordered the hub kits and wheel & tires for a homemade trailer. the parts fit perfectly. Great price.The tires even had air in them. The only con would be the caps they bend real easy. But for half the price of most retail stores. You cant go wrong.
Rodney
4/17/2013
I was extremely impressed and appreciative of your associate Dana at extension 371 that she went out of her way to inquire about my questions and call another source to confirm. She promptly took my payment and made certain it would be shipped same day and it was. I have other items I will be ordering and definately will contact Dana again. Thank you Dana!
Roger
4/17/2013
I was amazed at how much assistance can be provided via your website, making my decisions and ordering parts specific to my vehicle so easy.
Sal
4/17/2013
Excellent service as always.
Scott
4/17/2013
Experience exceeded my every expectation.
Walter
4/17/2013
Awesome service! ! Thank you.
Brenda
4/16/2013
Very helpful,good price.
Bruce
4/16/2013
Courteous service...Fast delivery...Hitch bolted right on to my 1995 Honda Accord.
Dave
4/16/2013
It was a very positive experience shopping with E Trailer, both with a phone order and later with an on line order. It was nice dealing with a live person who was knowledgable. And the shipping was fast and reasonable. Im definitely a satisfied customer.
David
4/16/2013
Amazing, blazing fast delivery on this order. Standard shipping and next day delivery cant be beat.
Donald
4/16/2013
Great products and service!
Donnie
4/16/2013
Very happy with the quick and free delivery. As for the hitch, it bolted on with in 5 minutes.
Doug
4/16/2013
After some minor waiting, everything fell into place-delivery fine packaging a little rough for heaviest pieceto be expectedparts went together as illustrated in print and video-overall, greatly pleased with service and product-edf
Edward
4/16/2013
Titan Brakerite Sd Adapter For Ford/chevy Integral Brake was ordered for my Titanium 5th wheel to communicate between my 2011 GMC controller and the electric over hydraulic brakes on my trailer...............It worked PERFECTLY.
Gail
4/16/2013
Most excellent service. Pat is a pro. A service rep. at Fulton company gave me your website.
James
4/16/2013
Great experience
Jeffrey
4/16/2013
I like the web site and that you can search for any/all parts for your specific vehicle, a big help in electrical parts. Shipping from their warehouse was fast. The hand off of package UPS did to the U.S. Post office added 3 days to delivery. Not fault of eTrailer! Will continue to shop here for my trailer & van parts, pricing beats many others.
Mark
4/16/2013
Great web sight, easy to find things. Fast shipping.... Great!!!
Robert
4/16/2013
The rep was very helpfull.
Robert
4/16/2013
Love shopping at E-Trailer. My order go out fast and always delivered on time. Thank you E-Trailer
Ronald
4/16/2013
The Curt Hitch is well built and fit perfectly. eTrailer shipped my order quickly and I had it installed in no time thanks to the great instructional video. I plan on using eTrailer to buy more accessories for my Forester
Thomas
4/16/2013
fast and on time great to work with.
Tracy
4/16/2013
My experience with Jason C. was good and he fixed the problem i had.......... thank you alan
Alan
4/15/2013
etrailer will from now on always be the first place I go for anything for my truck and RV. If they dont have it-it does not exist. Got all my ordered items quickly and packaged well. Some items were close to 200lbs. Love the free shipping guys!!! I can tell you that without your instructional videos for the hitch rail installation, brake controller and tube steps, the installation would have taken much much longer. Manufacturers instructions are not exactly easy to understand or acccurate. You guys are great kekep it up!
Amy
4/15/2013
You guys are awsome! No complaints, great communication and products were as described. Loved the info on your website, which made installation a breeze. Thanks again and will use you and reccommend you withour reservation.
Barry
4/15/2013
Very impressed. Outstanding communication once the order is placed. Called support and was very pleased with the experience. Parts were outstanding. Videos are fantastic. Highly recommended.
Charles
4/15/2013
My hitch arrived without a hitch This is a great company to deal with. My hitch arrived quickly and I received multiple updates from this company all along the way. It was a very good transaction.
Daniel
4/15/2013
Everything was perfect and came a day early, what is not to like. DON~~~
Don
4/15/2013
Awesome service!!! My order was expedited and shipping upgraded at no cost to me. I expected my order in 3-5 days but received it next day. Wow!!!
Doug
4/15/2013
Excellent service. Just plain excellent.
Heinz
4/15/2013
Ordering was smooth, communication was great and the item arrived on time. Installation was easy.
James
4/15/2013
Rebecca N was very helpful. She answer all question, was very friendly. I would shop here again.
Janet
4/15/2013
As always, easy site navigation, easy ordering, shipping info available quickly with great communicative updates and quality goods! Always a pleasure to buy from etrailer.com!
Jeffery
4/15/2013
Had a lot of problems with the parts but dont think it was the fault of etrailer. In fact etrailer was very friendly and helpful and patient through the whole thing.
Jerry
4/15/2013
super fast,great place to do bussiness.
Joseph
4/15/2013
this part is perfect. can finally pull my trailer without worry.
Keith
4/15/2013
You have done a great job, I have allready refered you to two of my friends.
Mike
4/15/2013
Awesome service and super fast at getting it shipped !!
Neil
4/15/2013
It was more than I expected THANK YOU
Pim
4/15/2013
Everytime I order from e-trailer.com, the items are always on hand and are shipped within a day, I am very happy with e-trailer and would recommend everyone to use them. I will order from them agian in the future for all of my trailer needs. Thanks e-trailer.com.
Robert
4/15/2013
Very happy how well you kept me informed on my order
Wesley
4/15/2013
Great service! I called back to change my order and my salesperson was friendly and very accommodating and helpful on tips for the hitch I was ordering. Thank you.
Andrea
4/14/2013
Shipping was fast, instructions were clear. Very good experience.
Charles
4/14/2013
The site is great and the people are the most helpful I have found in a long time.
Chuck
4/14/2013
Installation was pretty straightforward. The factory harness under the rear bumper was a little tough because of the existing plastic clips. Everything else was straightforward. This is my third etrailer product and I am very satisfied with the products. Thanks.
Clint
4/14/2013
Easy shopping with plenty of additional information about products. Fair prices and good service. Really appreciated the follow up emails notifying me of the shipping dates. Will certainly buy for them again.
David
4/14/2013
Any idiot can install this hitch! The only problem was I did not have the right drill to screw in the ground wire for the wiring, so I went to the neighbors house and borrowed his, which again any idiot can install that too! The dealer told me it would be $600. installed for the hitch. Less than $160. TOTAL later Im a happy camper. I highly recommend etriler!!!
Gregg
4/14/2013
I ordered on Sat and they shipped on Sun. Now, that fast.
Ron
4/14/2013
Always quick to answer questions. Shipping is always quick and accurate. Products are top notch. Etrailer is the ONLY place to shop for towing equipment and accessories. Thanks!!
Cherie
4/13/2013
Wow.placed my order two hours ago and it already shipped.first I received a confirmation email.then a confirmation email stating my order was in the warehouse I really liked that.then in less than two hours my order had shipped and this was on a Saturday.amazing so far so good.
Dan
4/13/2013
My experiance was good . Every thing went very smooth for me. Was easy to find what I wanted and checking out was a breeze also.
Douglas
4/13/2013
wonderful people great help making a choose with my winch will call again for help with my trailer needs. thanks very much..
Edward
4/13/2013
I like the selections I had. The prices were great. I will be shopping here when I need more products for my truck
George
4/13/2013
Great products, great shipping, showed up a full 2 days ahead of schedule.... Will continue to buy at etrailer.com, im a happy camper!!!
Kent
4/13/2013
Alisha G. was very helpful in finding the trailer tire I needed along with the rest of the process! Fast shipping and great product! Liked it so much Im ordering another one. Wish I ordered two to save on shipping.
Kim
4/13/2013
Very customer friendly. Shipped out the same day as ordered. Would recommend to family and friends. Videos were very helpful and appreciated. First time customer who will be a return customer.
Matt
4/13/2013
Wow it was so easy. I received the rims and tires right on schedule and they look great! I had checked all the retailers within a two hour drive and nobody could beat your prices. Thanks etrailer
Mike
4/13/2013
Great experience. You guys had my hitch and wiring here before I was expecting it. Now we can pull our quads this weekend upstate. Thanks.
Patrick
4/13/2013
HOLY CRAP!!!! Your site is so easy to navigate and find just what I needed. It was so easy and for such a small part. Whenever I need trailer parts in the future I know exactly when to find them. Shipping was over the top fast, my ice cream didnt even melt before my parts were at the front door. Thanks guys, keep up the great work.
Roger
4/13/2013
It was a very good experience. Lexis did a great job and knew just what was needed . I will order again when needed. Thanks
Roger
4/13/2013
I recommend e trailers to anyone. Quick delivery , and a very easy installation. Love the OEM pigtails. Easy plug and play.
Rusty
4/13/2013
Superb experience. Very happy and would recommend etrailer to others. I ordered a trailer hitch for my 2012 Equinox. Although the instructions were not quite right for my car, all the parts needed were available in the kit and so I was able to securely and easily attach my hitch to my car. It looks great! Also thanks for speeding up the delivery to me, at no additional cost to me.
Syd
4/13/2013
My experience with etrailer was exceptional. When I started to install the nerf bars one of the bolts broke at the weld. I contacted etrailer and they contacted the supplier who shipped out a new bolt plate. I received it the next day and completed the installation. Etrailer did a wonderful job getting the part shipped to me so quickley.
Wayne
4/13/2013
Easy Installation and works as described.
Benjamin
4/12/2013
Your site is incredible. I searched for a hitch and all the photos of the hitches and the way they would look on the vehicle were so helpful. The tutorial video on how to install the hitch has saved me so much money and help build my confidence. My kids think I can do anything. The prices are very competitive and the service I received from Nik M CS rep was amazing. Thank you so much!
Darrin
4/12/2013
well done in a timely manner
Dennis
4/12/2013
Top Notch Service from this Dealer. Ordered the Swagman XC - 2 Bike Rack Platform Style Bike Carrier, expecting at least a week for the Shipment for arrive. Two Days and it was on my Doorstep !
Douglas
4/12/2013
That was easy and fast and reasonably priced with shipping cost below most others. I havent received the product yet, but my experience so far is top drawer. I will certainly check etrailer.com for any of my future trailer/towing needs as I have five different trailers, for my for my farm and personal needs, that I am using and maintaining. Thanks etrailer and Nathan S.. Fritz
Fritz
4/12/2013
The guideposts came last night and I installed them in less than 1/2 hour. Came as advertised. They were undamaged in original packaging. Delivered on the estimated date of delivery. Great job!
George
4/12/2013
Great service, large selection, good prices plus excellent customer service.
Gerry
4/12/2013
Awesome customer service. Awesome products. Hitch fit my car perfectly and was extremely simple to install. Very straight forward. Looks great on my car.
Jacob
4/12/2013
a great site, easy to find what I wanted
John
4/12/2013
Tire arrived as pictured and described on website. They upgraded my shipping..no charge and I received a couple days after ordering. Cust. Serv. was excellent. Thanks guys..I will order again.
Kevin
4/12/2013
This was the best EVER!!!! Quality customer service and speedy delivery!!! Will definitely order from here again! Totally satisfied!
Lindsay
4/12/2013
Information provided on a inquiry resulted in placing an order with e-trailer. Having the question answered helped me find the replacements parts I needed. Other suppliers should pay attention to your ability to assist customers quickly. Thank you
Paul
4/12/2013
great service and arrived within a couple of days.
Rich
4/12/2013
I ordered I received info on my shipping right away. I knew what was going on until my item arrived good job
Robert
4/12/2013
The product looks great and was very easy to install. I am very happy with my overall experience with etrailer.
Ronald
4/12/2013
eTrailer has great products at a great price. Shipping and notifications are excellent. Its been a great experience!
Shaun
4/12/2013
everything arrived on time ,all there great shape could not ask for more
Thomas
4/12/2013
Had a great experience. I ordered some tough to find replacement hardware for a Thule bike rack and etrailer had everything I needed. I appreciate that I was able to just order each piece of hardware that I needed at a good price without having to buy some kind of hardware kit. I received my order less than 5 days after ordering. Will definitely use the site again.
Tom
4/12/2013
Im from Saudi, this is my first time to buy online. I bought 2007 Chevrolet Suburban imported from USA with no Transmission cooler. Transmission coolers are popular in Saudi because of the hot climate. Things look encouraging. Thank you.....
Ali
4/11/2013
eTrailers has been simple and helpful on both orders I have made. The communications received throughout my orders has been great. Quick turnaround from the time of my orders to the deliveries arriving.
Dennis
4/11/2013
Fantastic. Everything arrived ahead of schedule, all parts included, and well packaged. Customer service was great. When the time comes to do my other trailer brakes, I will be contacting you.
Dennis
4/11/2013
Easy to deal with. Great shipping. Totaly fine
Edwin
4/11/2013
Good price
Jesus
4/11/2013
Parts were received quickly. Quality is great and the price is better than any local stores. Will continue to use e-trailer for my trailer and towing parts.
John
4/11/2013
Delivery was fast and all items were as shown. I will order from them again. The installation video was very nice to see online. When ordering mirrors, order 2 they dont come in pairs, as I found out when the package arrived.
Mark
4/11/2013
Fast and accurate! Also the installation videos helped out a lot.
Matthew
4/11/2013
Great communication, fast shipping, online instructionsdidnt need, but added a degree of confidence, easy installation.
Mel
4/11/2013
Excellent buying experience. Product shipped the day after I placed the order and was delivered in great shape heavy boxes on the date predicted. Received e-mail notifications of purchase and shipping, including delivery date. Thank-you etrailer!
Rickie
4/11/2013
The hitch came in 2 days. Very nice product. I had it on my car in 45 minutes. Very happy !!!
Roddy
4/11/2013
Reliable and great customer service.
Rodrigo
4/11/2013
Your hitch, wiring harness and instructions were great. We received the hitch yesterday and installed it today. I ran the black wire from the front to back first. Only had one set of ramps, so elevated the front of the van first and ran the wire as far as I could, then turned the van around and backed it up on the ramps. I made the battery connection and just left the fuse out till we completed bolting on the hitch. Our 2013 Caravan had a resonator on the tailpipe which made accessing the bolts on the passenger side fairly difficult. I also ran the 4 wire flat cable thru the stow&go area, thereby it will not be exposed to the elements. Hitch looks great & the lights worked to my tester. Thanks for saving us $350+ under dealer quote!!!
Ronald
4/11/2013
The most helpful and polite sales person Ive meet. Your website will be the first I visit. Thank you Jan.
Walter
4/11/2013
Pat was A 1 would buy from you again
Alan
4/10/2013
Jason was very helpful on the phone when I was placing my order. The product arrived very quickly.
Darrell
4/10/2013
I couldnt be happier with E-Trailers ordering process and the ease of finding the right products fast! Thank you for the prompt order confirmation and the speed of shipping.
Dave
4/10/2013
Wow finally a company with quick response time to get your order out. This was must first time but not my last. I had to call and cancel one part and it was like the best conversation i had with a customer svc rep or but more important they actually knew what to do. I hope i never need parts again but you know RVs. At least i wont cring to call E-trailer. Thanks Guys Dudley Ewald 2007 gulfstream Prairie Schooner
Dudley
4/10/2013
First time buying from you folks and I am glad I did. Bulldog 3500 Electric tongue jack took less than 20 minutes to hook up, works awesome!! Replaced all trailer lights with LEDs all worked and looks Awesome.. Already planning my next purchase!! Thank You etrailer....
Edward
4/10/2013
Great i got my parts quick ordering was easy and the order was all correct. Thank you
Imon
4/10/2013
Etrailer had the most updated website, communication was great after the purchase, shipping was timely and I will do business with you again.
Jeffrey
4/10/2013
Great customer service!!!!! I felt like they went the extra mile to accommodate my needs.
Mike
4/10/2013
Grate job by all
Albert
4/9/2013
I am absolutely satisfied w/my order and the etrailer lived up to the GREAT reviews I read. NO COMPLAINTS at all and I plan on using them in the future whenever possible. Quick service and great products!
Charles
4/9/2013
This is a good place to shop for parts needed for towing.
Debbie
4/9/2013
Nice product. Fit perfectly under my Tundra.
Dennis
4/9/2013
John took the time to e-mail me to say shipment would be delayed. He didnt have to do this and he also pointed out that another product was available that woul work. Very appreciative since my order is now on its way instead of next week.
Douglas
4/9/2013
Fast, easy, lots of information on products.
Edmund
4/9/2013
I was having trouble submitting my on-line order. I then called e-trailer customer service, Mark , who handled my inquiry was very professional, and knowledgeable took my order over the phone and preceded to follow through with emails of my order confirmation. I had a very good experience with e-trailer.
Fred
4/9/2013
They know their products and R very easy to deal With great job
George
4/9/2013
You folks do a great job in communicating with me.
Hillel
4/9/2013
Fast friendly service. Will buy from again.
Jason
4/9/2013
The website was easy to use and informative...but the customer service was what would bring me back to etrailer.com.
Jason
4/9/2013
Had what I needed, good price, good instructions, easy to order, only thing negative is poor tracking of shipment. I dont have a clue where it is between here and Wentzville.
Larry
4/9/2013
Etrailer.com is the BEST company if you are looking for any type of trailer, carrier, or adapters for your car. I live in Hawai?i and was expecting my bike rack to take forever, since I paid opted for the cheapest shipping still not so cheap, but I?m used to it since we are so far, but to my surprise it was here within a week! The box broke during shipping and one of the aesthetic parts ended up being cracked. However, I emailed etrailer.com and they were quick to send out a replacement part. Service was quick and associates were friendly. I researched many racks on this site. Because of etrailer being so thorough with videos and chats it took me a while but it was worth it. I am VERY Satisfied with my Softride Element Tow Hitch Bike rack. I reccomend and have already done so etrailer.com to anyone who asks about my bike rack or anybody that is looking to buy any type of trailer or carrier for their car. I will definitely use them again!
Laulea
4/9/2013
great
Leona M
4/9/2013
very fast delivery..upgraded me for free..awesome site!
Mark
4/9/2013
Very fast
Michel
4/9/2013
So far so good order shipped quickly, proactive customer service. All is well will add more when the part arrives!
Michelle
4/9/2013
Very friendly and real helpful. I could not finw what I needed and sure enough you filled the bill. Very fast. Thanks I will keep this place marked as favorites.
Paul
4/9/2013
You have the most informative and easy to navigate web site...thats why I ordered from you. Web design pays!
Roger
4/9/2013
This will be the ONLY place I go for anything I need for my trailer. Fast shipping, great prices, and a great ion of items. What really sold me was the product videos. Its nice to be able to see what you are buying in action, so you can be sure that the item you are getting is the item you actually need. Pictures arent always enough. Although I never actually spoke with customer service, there was certainly no lack of email updates on the status of my order. No wondering when its gonna ship, etc. Great store. I will be ordering again.
Ryan
4/9/2013
Fast shipping that was inexpensive the trailer connector fit perfect and was inexpensive highly satisfied went back to oreder more stuff. Buy your trailer parts and accesories here.
Arthur
4/8/2013
These guys and gals are the best. I have ordered several times from them, they know what they are talking about and have always been very helpful. My wife Linda and I will only use E trailer for all of towing needs. Butch Elzey
Butch
4/8/2013
I could not be more pleased with the ordering process. All questions where answered quickly and within one hour I received confirmation that my order was shipped. Wow!!!
Daniel
4/8/2013
Very friendly and knowlegeable people to deal with. Just placed my 1st order and is scheduled to ship the same day with the delivery in 2 days from today. Also, they are honoring their 110 price match on my purchase. So far Im very impressed and will be placing an additional $3-400. in orders to complete my electric / hydraulic trailer brake conversion from surge brakes project.
David
4/8/2013
Item was exactly as pictured, fit as expected shipping was fast although I missed having tracking information with US postal shipping.
Don
4/8/2013
Truely a great experience. Fast shipping, good commnication, simple tracking and all products as expected.
Frank
4/8/2013
easy shiopping fast service
Jon
4/8/2013
Ordered the Tekonsha Prodidgy P-3 brake controller. Order was very seamless, product shipped quickly. Would definitely recommend e-trailer.com to friends.
Kevin
4/8/2013
Great service! Good assortment of product with a good assortment Of price points!
Lynn
4/8/2013
Easy website to navigate and find what you need. Great follow up on providing order status and expediting my shipment
Michael
4/8/2013
Extremely helpful staff when I ordered. Thourough, professional,and friendly. Even provided her name if I needed to know who took my order. Will certainly order from etrailer again in the future and recommend to friends.
Michael
4/8/2013
I installed the hitch and trailer wiring harness on my 2011 Porsche Cayenne over the weekend. The directions and video for the VW Toureg were very helpful but there are some body panel removal differences between the two vehicles that makes some of the disassembly different then whatt is in the video...the wiring harness was very easy to instal per the directions. The only thing I am disappointed in is the weld of the 2 sguare receiver tube that you can see from behind the vehicle...it was not welded in sguare so it looks a little crooked when you view from behind the vehicle...needless to say I installed on a very expensive vehicle and this is a disappointment and annoyance as I wanted it too look as good as possible.
Mike
4/8/2013
Great service- total satisfaction!
Rick
4/8/2013
Second time Ive placed an order and had no problems
Steve
4/8/2013
This is the 2nd time that I have purchased a receiver hitch from etrailer. Both times they ship immediately and communicate well. Since they guarantee the lowest price, why buy anywhere else?
Terry
4/8/2013
These are great people to do business with. Items exactly as advertised, rapid responses, quick shipping, and hold on to your hat folks realisticly priced shipping. What else can you ask for? Ill definatly be a repeat customer.
Timothy M.
4/8/2013
The ordering was easy and I immediately got an email saying they received my order and how to track it. I received my hitch within 1 week. Excellent service!!
Toni
4/8/2013
I put the product together and I didnt have any issues. I am satisfied with the product.
Wayne
4/8/2013
This was my first time ordering a part for my car I found Pat S in customer service very nice and explain other parts to compare .I told her I would consider e trailer for a part in the future. Thank you
Wendy
4/8/2013
I have been nothing but super satisfied with this company. They have online videos, live help who know their stuff. Free shipping over $150. I needed something right away and Lexus got it to me when I needed it. TRY THEM
Beverly
4/7/2013
The product was as advertised, very fast / free shipping, and the best customer service. Thank You!
Brandon
4/7/2013
GREAT Customer service and follow-up. I will definitely use this company again AND recommend it to others.
Carolyn
4/7/2013
fast deliver to Canada good video on how to install would buy from them again 5 star service
Darrell
4/7/2013
Fast delivery and installation went off without a hitch. Video was very helpful for folks like me.
David
4/7/2013
I cant believe my order shipped same day on a Sunday! You guys rock!
Henry
4/7/2013
Quick, easy, very complete inventory. The web site was all that and with the easy check out and delivery, it was even more. I didnt need my stuff in a hurry, so I took advantage of the low cost shipping. But Im sure that if I needed it in a hurry, there would be no issues with getting it to me. Thanks etrailer.com for making this purchase simple.
Jim
4/7/2013
Thank you for the hitch I bought for my 1994 Camaro .I was worried how it would look on a sports car. Turned out GREAT. Installation went very well by following directions,The factory dual exhaust was no problem at all. Thanks again.JG
Judy
4/7/2013
Very good service, I received everything that I ordered in a timely manner. I would recommend this company to a friend!
Martin
4/7/2013
Everything went well with this experience.. Good communication, very fast shipping and everything fit like factory parts.. Thanks
Michael
4/7/2013
Not only did I find the cheapest deals on this site, the process of shipping and tracking the progress was perfect. I can guarantee this is the sight I will come back to for future needs. Already saved in my Favorites tab!
Nicholas
4/7/2013
Outstanding, I ordered the tire and rim on a Sunday afternoon and by 7pm that night I received an email telling me my order has shipped already. great service thank you
Theodore
4/7/2013
I got it done, took about 4 hours start to finish, had to view the video twice thank you for the video. Not enough detail in the written instructions to fully understand. Had a tough time with the pull wire and the spacer and bolt more detailed instructions would be good with that part, then the spacer taped to side of the hitch was too thick, could not get the bolts on the other side near muffler, had to remove spacer and use one 1/2 as thick. Its all installed properly now. Mainly Id request better drawings with more zoom in of the details of that passenger side work
Wes
4/7/2013
Very Knowledgeable Staff. Web site videos were helpful in selecting what items to purchase
Bryan
4/6/2013
You done a good job. shipped 4/3/13 recived 4/5/13 good work instaled in about 1/2 hour THANKS Works good
Charlie
4/6/2013
Etrailer is a top rated company by me for ease of ordering and fast shipping. Every item I have purchased has been good quality.
Donald
4/6/2013
Wayne was the most helpful associat I could have hopped for. He knew exactly what I needed & asked the right questions so we could get hime the information to be certain we had the right parts. Thank you so much Wayne. Cant wait for the brakes to get here so our mechanic Ro can get them on our 5th wheel & we no longerr have to be concerned about braking on downgrades.
Elizabeth
4/6/2013
I was totally pleased with my experience with etrailer.com. Let me just say, my wife and I order different things online, most experiences have been tedious at best if there was a problem. In this case, it was my fault and Calvin handled the problem and was great.
Jeffrey
4/6/2013
Great product line, great prices, great service, free shipping, nice people. They got it all.
John S
4/6/2013
I am very impressed with the promptness of this company. This was my very first time ordering something from this company and the item I purchased wasnt pricy but etrailer made me feel as if my order was very important. I immediatly recieved e-mails letting me know the status of my order and tracking information. I give them an A+ on customer service. I recommend them highly.
Kristine
4/6/2013
Just received my Swift Hitch back up camera. I LOVE IT!!!! It is so easy to use. Instead of having to get out of the truck a half a dozen times to see how far left or right or back or whatever.....I merely look at the monitor and adjust myself without ever getting out of the truck! Such a time saver and I dont have to bother anyone else to hook up and GO!!!
Nancy
4/6/2013
So far my experience has been great.I dont think I have ever had such fast service,or been so kept up to date on whats happening with my order.Thanks etrailer has great service
Pam
4/6/2013
Excellent all the way.
Thom
4/6/2013
My order was received and shipped quicker than I anticipated which made me very happy. I was glad to received confirmation of it being shipped so that I can track the order. I am very pleased and I will return for any other additional items that I may need.
Antoinette
4/5/2013
WOW AND WOW!!! Ordered in the evening, had to call in the next morning and change the order, and they still arrived the day after that. All items in stock, best price anywhere, delivered almost instantly, and the product exceeds my expectations....it doesnt get any better than that!!. Thank you for a great experience.
Brian
4/5/2013
Item RP50064-58 base and rail quick install kit worked perfect on my 2009 Silverado 1500. Definitely will shop etrailer.com again.
Carl
4/5/2013
Great online purchasing experience.
David
4/5/2013
Very pleased with the level of customer service Mike S. and the timelyness of the order being shipped.
David
4/5/2013
Really appreciated the professionalism from the salesman Calvin W. and the prompt delivery. The product appears to be exceptional - just as advertised. Havent done the installation yet will send an update about that but wanted to thank you again for making this a pleasurable experience. So happy to find quality made in the USA!!!! Have already told numerous people about this site.
E Jim
4/5/2013
Awesome! Having a busy week,needed hitch and bike rack, ASAP. We all know how crazy family vacations can be. Great ion,and price,everything in stock,shipped same day. Telephone service just fabulous. Thanks Very Much! Will send photos soon of install. Thanks again!
Frank
4/5/2013
Always fast to respond to questions and verify orders. They are fast anyway but they treat repeat customers with higher level service by shipping your items to you faster.
Jason
4/5/2013
Website was easy to use and understand, all kinds of useful, helpful info to make sure you got what you needed. Follow up from customer service was fantastic.
John
4/5/2013
Good item fast chiping good price the best comunication ever tanks you.
Josem
4/5/2013
Ordering is easy and shipment is fast! Customer service has been exceptional!! Special thanks to Amanda R. for all your assistance.
Lauren
4/5/2013
Product received as ordered. Shipped faster than I anticipated.
Manuel
4/5/2013
What a great experience. Everything arrived in good time and order.
Michael
4/5/2013
Very easy transaction. received hitch within 4 days, professionally packed...great videos on installation.. would do business with etrailer again.
Ray
4/5/2013
It is always a pleasure to shop with E-Trailer. Service is great and the employee contact is wonderful. No need to look any further when shopping for anything trailer!
Ronald
4/5/2013
Everything looked good and arrived on time. The only thing was the brake drums wore 4x4 holes in the packaging, not a big deal but could have lost other parts though the hole.
Ryan
4/5/2013
Nicole is excellent. Took the time to make sure i had the right product. Fast service, received in 2 days.
Alfred
4/4/2013
Louis T was customer service agent. He was great, providing helpful advise and insight, The item purchase arrived in two business day, no problems with product. Package included easy to follow assembly/install directions. Overall expereince was very positive, not to mention best price and free shipping.
Don
4/4/2013
I think trailer.com is an excellent company. I have purchased their equipment on a number of occasions and their products are superior in quality and are easy to install. Customer service is awesome too! I would recommend trailer.com to all of my friends.
Ernest
4/4/2013
Shopping at etrailer.com is easy, just answer the questions you are presented with i.e. year, make, model, etc then choose from usually a variety of choices. Quality has always been high and I have aways been impressed with their quick delivery.
Gary
4/4/2013
Ive bought many trailer hitches and accessories from etrailer.com. They are the best! Great website that is very easy to navigate.
George
4/4/2013
ETRAILER IS VERY CUSTOMER/USER FRIENDLY. SENT INFORMATION ON SHIPPING AND TRACKING. COMPETITIVE PRICE
Joe
4/4/2013
I believe that I as a consumer I should get exceptional customer service from a person that is knowledge, polite and understands what product I need. That is excactly what I received on the 2 orders from Alicia G and Lexus G from etrailer. These 2 ladies were helpful and ensured I ordered what I needed and took the time to care about what I needed for my trailer. Thank you ladies and I will make sure I ask for one of you when I need another product from your company. Please commend these 2 ladies. Your boss should issue a Bravo cards to you both!!
Joe
4/4/2013
Ordered on Sunday and got it on Thursday. Excellent service considering where I live. Everything was exactly as advertised. Prices were cheaper on everything I ordered compared to local prices and free shipping on my order to boot! Very pleased and will definitely order from e trailer again.
John
4/4/2013
Kimberly D was top of the line to deal with! Parts seem to be a bit pricy but delivered on time and great service.
Manuel
4/4/2013
So far I have been really happy with the low prices and quality of service and the products provide via etrailers. The videos on installation or demo is an invaluable asset to making a decision to shop here.
Marcelo
4/4/2013
Bonjour a tout les acheteur etrailer...juste pour vous dire que je suis un client exxxxtremement satisfait, les prix sont super bons et la livraison tres rapide de plus le produit est de tres bonne qualitée.....merci a ETRAILER..........................
Martin
4/4/2013
good as long as my order shows up
Mike
4/4/2013
Your sales people were very helpful and courteous !! Thanks !!!!
Pat
4/4/2013
I purchased the Curt 111333 package and it arrived today. I decided to install it immediately and it was so easy. I have a 2013 Chrysler 200 Limited and although the instructions say to the exhaust system it was not necessary. I measured the width of the hitch and the clearance under the car and it appeared it would fit without lowering the exhaust system. You just need to tilt the hitch a little when lifting it into place and save yourself the effort of dropping exhaust pipes. Installation took about a half hour. I backed the car into the garage onto a couple of short 2x6 pieces of wood just to have a couple more inches of clearance under rear of the car. This was perhaps the easiest install for a product of this type. There is about 1/4 clearance between the hitch and the rear facia. It is nice clean fit under the car. I am very happy with the product and with the ease of installation. Thanks, nice product.
Richard
4/4/2013
Quick response and they keep you informed about your order.
Rick
4/4/2013
Fast shipping, excellent customer service, wont hesitate to order again. My hitch was ordered from the factory and the estimate was about ten days. Shipped in 3 days. Excellent service. Thanks Ellen
Ronald
4/4/2013
I am a return customer, having purchased a hitch and wiring set-up before. I like the model specific search feature. I got free shipping, which is always something that I look for. I had questions about the tow bracket that I purchased, which took about 3 or 4 calls I kept having additional questions, and each time I was told to call again if I had any more questions. I did not feel like I was being treated as anything but a valued customer. I had a good feeling when etrailer showed up in my google search, and have an even better feeling after this purchase.
Scott
4/4/2013
If you can plug in a lamp or turn a door knob you can install this brake controller with no problem...great product. Top notch service. …
Scott
4/4/2013
I am satisfied with the ease of completing my order and the speed in which my order was shipped.
Todd
4/4/2013
We absolutely love the Denali license plate we ordered from e-trailer!! It looks great on our truck!! The quality is outstanding!! The service we received from e-trailer was amazing! Would definitely purchase from them again and will recommend them to others as well.
Wendy
4/4/2013
I love the product it is really nice an fast shipping...great people..
Will
4/4/2013
The price of the Hitch was great and the shipping speed was just as good. The unit seems to be well crafted and should do the job it is intended for. Install was very easy. If ever I need other items that etrailer carries, I will certainly shop here. Thanks
George
4/3/2013
Quick & easy
George
4/3/2013
We have looked everywhere for a lock for the tailgate of our truck, even asking our local body shop. E-Trailer is the only place we found exactly what we were looking for. Shipping was reasonable as well. Thank you for your easy to use, easy to order website.
Jeff
4/3/2013
I think you guys are great. I have shopped with you all more than once and it has always been a pleasure. Everyone is so professional, nice and,courteous. My order has always been right every time . Thanks
Joe
4/3/2013
Good price and ship fast too .Fits good too
John
4/3/2013
GOOD COMMUNICATION ABOUT ORDER AND SHIPMENT, AND QUICK SHIPMENT OF PARTS.
Larry
4/3/2013
I ordered the Redline trailer fenders for my boat trailer after one of my current ones cracked. I actually called and spoke with Lexus and she was able to answer my questions and place the order. Since I work about 15 miles from their office, I was able to pick the fenders up the next morning. When I got home, I placed the fenders on my current mounting brackets and they were a PERFECT fit. I was very excited that I did not have to remove my current brackets and use the brackets provided I would have had to buy additional hardware-U-Bolts. I will definitely order from etrailer.com again!!! Thank you for answering the customer questions online and providing the correct dimensions in your illustrations!!
Ralph
4/3/2013
I THINK THE SERVICE I GOT OVER THE PHONE WAS OUTSTANDING VERY POLITE AND RESPECFULL AND HELPFULL I WHOULD RECOMEND ETRAILER TO EVERYBODY
Richard
4/3/2013
Very helpful. I didnt know what I needed as far as part number. Had to be tracked down by etrailer. Did a great job if item I get is correct. Just ordered. Shipped already. Fastest ever and I order a lot online. Pat personable and very customer service oriented. Pleasure to deal with her. Order experience great. Will see if it all ends that way. Will change review if not.
Richard
4/3/2013
Great product great service great price. Couldnt ask or expect anything more. Also, the review installation video was exceptional level of service.
Robert
4/3/2013
2nd time Ive ordered a hitch from Etrailer. first was for a Toyota Camry. Top quality and installation was as easy as claimed, 1/2 hour install with no drilling. Great product, great company.
Stephen
4/3/2013
great
William
4/3/2013
I purchased GMC Sierra Custom Towing Mirrors. They fit perfectly and work great. They were easy to install and they look wonderful. Thank you for your quick, efficient service. I would order from you again. I am 100 satisfied. 04_02_2013
Anne
4/2/2013
So far so good cant say anything bad yet. Hopefully my stuff comes in soon.
Anthony
4/2/2013
Great Service & Price
Brent
4/2/2013
Outstandingly responsive service. Very reasonable shipping rates. Great order tracking. Thank you!!
Christina
4/2/2013
I am very happy with the service i recieved from etrailer. I ordered late in the afternoon. I was supprised to see the order shipped that same day. Very good experiance. Thanks to everyone at etrailer.
Michael
4/2/2013
Wow this is the second item I have purchased from etrailer. I am very happy with the roof rack and my tow package I recently purchased also. You cant go wrong with etrailer !!! They rock !!!!!
Pamela
4/2/2013
Exactly what I wanted. It saved me over $100 as I would of had to buy a complete pigtail from dealer. dealers price $143 Thanks!
Paul
4/2/2013
I have found items easily on the website, and the communication after the transaction are helpful to know when to expect delivery The items I purchase are reasonably priced and of good quality.
Ron
4/2/2013
I had a great experance at E Trailer.com. Ellen was just great, I had to change my order She got things changed quick and easy,no problums,Nice company to work with.
Ronald
4/2/2013
Quick response after ordering. Received on the 3rd day ater ordering. Installed wiring harness, checked for problems and everything worked perfect.
T.j.
4/2/2013
Great online shopping site, great vidoes on how to projects, and super fast shipping, I will buy from again .
Billy K
4/1/2013
fast ship and fast install. this is the second hitch from these guys and have been good so far. this order had a damaged box by the time it showed in florida, and was missing the draw bar. no big deal one call no questions just shipped it with no hassle. would recommend this company to others and I will continue to outfit my vehicles from etrailer. for install straight forward with no hangups, directions said to remove muffler from hanger and this was not needed to complete, I will add pinch nuts after I retighten in a 1000mi or so as to make sure its tight for life. thx etrailer…
Bruce
4/1/2013
I am so pleased with your company that I would recommend it to anyone. Phone person was very nice and helpful and I am so impressed with how your tracking information is. I wish everyone would do that.
Carol
4/1/2013
Very good service from this company. Product is well made and arrived when promised. Will do more business with them!
Dave
4/1/2013
Etrailer first time i ordered and will be back these people bent over backwards to help me cancel a item i ordered by mistake didnt need and no problem they were able to cancel it. very polite Stefenie was a pleasure to deal with very profinal
Gary
4/1/2013
Great communications, fast shipping, the correct parts were sent, and easy to follow instructions and installation. What more could one ask for?
Jerome
4/1/2013
UPS delivered Friday afternoon and I spent approximately 1-hour preparing and installing. Thanks for providing everything needed. Especially the wire used for fishing the bolt and rectangular washer into the frame channel. Extremely pleased and a breeze to install with the right tools. Even for a guy thats 65.
Michael
4/1/2013
E trailer is the best source of ANY vehicle related product. The service is exceptional, the tracking is well updated, and the product information are sufficient! Nice work guys! Its your hardwork and dedication that made customer such as me to keep on coming back for more!!
Patrocinio
4/1/2013
Rebecca was great at finding what I needed for my vehicle. Very professional and actually cared about finding me the best cost effective solution plus getting it to me on-time. Regards, Rob
Robert
4/1/2013
Great prices and good products. Not a big fan of my package being shipped US mail, takes a while and there is no tracking. But I am completely satisfied with my purchase.
Brandon
3/31/2013
Website was very easy to use but I was unpleasantly surprised when I ordered my items on Thursday morning that they were not shipped until Friday night. All items at time of purchase were noted to be in stock. Im not quite sure why shipping 3 small items takes 36 hours
John
3/31/2013
I m a happy camper. You have provided me with what I need. Thanks
Larry
3/31/2013
excellant! easy and afffordable. thank you very much.
Leland
3/31/2013
fast & friendly, thanks
Richard
3/31/2013
Great product! Fit like a glove, easy to install. The hardest part was getting the factory plastic fasteners out!! Had to drill out the two on the top spacer slider just below grille and modify the parts-simple with parts in the garage. I only had to remove the front 4 of the fasteners on the bottom panel, and just ped it, it just hung there while I installed the hitch receiver. Receiver slid right in on top of the frame and rested there, no support needed!! See photos
William
3/31/2013
Speed of order was great .ordered in the PM on 27 was on front porch at 4pm on the 29. In Kentucky
Alfred
3/30/2013
Hidden Hitch#87626 for 2010 ford escape was a piece of cake to install,fit right in no problems looks great. Wiring harness#118551 was also very simple. The only thing i would suggest is to make the wires for threading the bolts for the hitch through the frame rails a little longer. Lets get the boat in the water!!!! Thanks................
Clinton
3/30/2013
My item arrived in perfect shape and It showed up on my doorstep A lot sooner than I expected.Good job Ill do business with you guys again
David
3/30/2013
gosh ! its hard to explain terrific customer service in a world that seems void of it. these folks stay with your order every step of the way, you are never in the dark once you order something. if you have a question, well, they give you the personal phone number of the person who filled the order to call and ask. short of them hand delivering and helping you install a product, i cant imagine who you could find that would be better to deal with.
Dennis
3/30/2013
I have been very pleased with the product quality, price, and efficient shipping.
F Michael
3/30/2013
Shopping is fine however, my order was shipped 3/27/13 and there is still no update on my shipment? Your tracking is not good at all...
George
3/30/2013
Great service.
Harry
3/30/2013
Great service, great products, very fast even for standard delivery, extremely helpful videos on all the products I bought. I couldnt be more satisfied.
James
3/30/2013
Great communication and fast shipping with these guys.
Jeff
3/30/2013
Just assembled the Pro Series Eclipse 4 Bike Hitch Mounted Folding Rack w Frame Mount Cradles for 2 Hitch and this thing is really heavy duty and well built. Assembly was a breeze, with a total of 6 bolts that took no more than 5 minutes to assemble. One the great things is the threaded hitch pin that, upon tightening, eliminates ALL wobble. Most hitch mounted bike racks wobble a lot. This one does not. Really sturdy. I threw my bike up on it and went for a ride over extremely rough terrain and the bike was steady the whole time. Extremely happy with this bike rack. Definitely recommended!
John
3/30/2013
The prices are great. When asking questions they get back to you in a timely manner. Offering free shipping on orders is always a plus. Etrailer will always be my first choice when looking for anything related to my vehicle or trailers.
John
3/30/2013
I have been very happy with each and everyone of the hitches that I have ordered form etrailer. And I already have told others about etrailer and I do know of one that ordered there........Thanks for such a good product at a good price as well.. Kevin Kirker
Kevin
3/30/2013
Quick, personalized service. There was an availability issue with my original choice and a representative contacted me offering another item that would work for me.Thanks.
Mark
3/30/2013
Thank you for the prompt shipment of the trailer hitch for our car!
Michael
3/30/2013
Thanks! The racks are superb!
Michael
3/30/2013
Wow.very impressed by this company! Uhaul claims if they dont have it then it doesnt exist.Im so glad your company had a trailer hitch for my 2000 Chrysler Grand Voyager. Great service and I received it the next day! Only took my husband 10 minutes to install.
Nadina
3/30/2013
Great service and web site. Fast shipping.
Randy
3/30/2013
This is my Second Purchase from etrailer. As with the first customer service was second to none. The hitch I ordered for my Toyota Avalon Fit perfectly and installation was a breeze. The installation process from start to finish took approximately 35 minutes. Thanks to everyone on the courteous staff for their help!!
Scott
3/30/2013
What a wonderful bike rack. Easy instructions, easy instalation. No brainer. Now thats what I call a bike rack, Take it out of the box and slap it on your car. The best part about the rack is the staps locking mechanism and the hub lever with the interlocking teeth. genius.
Stephen
3/30/2013
Laura H. was a pleasure to talk to. She was very helpful and made my shopping experience great.
Brian
3/29/2013
This is my second time buying from etrailer.com. Price is right, description is right, shipment is fast, and communication is great.
Charles
3/29/2013
The mirrors that I got for my 1996 Dodge didnt fit good, it moves to much. Yes i would suggest that the produce be adjusted.
Daniel
3/29/2013
I feel the company does fine business. From the time I ordered to the time it arrived, etrailer.com staff sent me shipping updates. Everything arrived in good order.
David
3/29/2013
great service . also the parts fit perfect .
David G
3/29/2013
I really like the efficiency my order was processed and shipped. I didnt know what to expect since this was my first experience with etrailer, but Im quite sure it wont be my last one! Thanks everybody!
George
3/29/2013
I was very impressed with the service I received from etrailer. They took the time to answer all my questions about the new aluminum trailer wheels and tires I purchased. I researched the cost for hours on the internet and etrailer also had the best price. Delivery was very fast and so was the follow up to make sure I was happy with the merchandise and service. There are few companies Ive done business with who excel at customer service as well as etrailer. I would definitely recommend them. They have the best price and service hands down!
Jerome
3/29/2013
On time and as advertised.
John
3/29/2013
havent tried the product yet but the speed of shipping was excellent. t/y
Rick
3/29/2013
I received the parts very quickly, and all the parts where in the box. Great job by Etrailer, however, they used UPS which delivered my package to the wrong house. This is only UPS falt and not Etrailer. Great job by Etrailer..
Rodney
3/29/2013
The shipping was prompt, installation was a bit harder than I expected, and the cost was very competitive. All-in-all a very good experience
Thomas
3/29/2013
From the start, the purchase and delivery was so easy, free and fast. I really liked the new shipment tracking method provided using a physical map of product current location with the actual status. The detailed videos to install the hitch helped so very much and made my installation very, very easy. I did have a little trouble with the passengers side muffler being in the way but got it done by the great installation video!! Thanks eTrailer for a tremendous product and the very detailed installation videos!
Walter
3/29/2013
Great site, easy to navigate. Good advice and instructions. Very comprehensive inventory. Great prices and free shipping. Hard to beat!!
William
3/29/2013
Ive used e-trailer for all my trailering needs. Ive always been impressed with their customer service. Today they outdid themselves. I received a defective wiring harness. They are sending me an expedited replacement because Im a repeat customer. I appreciate their loyalty to their customers and that is why their customers are loyal to them. Highly recommended!
3/28/2013
Fast shipping, great customer service, and great pricing! Would highly recommend to others. I will be coming back here for more trailer needs again.
Brian
3/28/2013
Great prices ,speedy shipping, great products
C Menzo
3/28/2013
my experience with etrailer was more than satisfactory. They had exactly what I was looking for and shipped out within one day. Even though I opted for the least expensive shipping method, I had my order in less than one week. No negatives to report. Experience was GREAT. Thank you guys.
Charles
3/28/2013
My first experience with etrailer has been exceptional!! Their response was immediate, and they filled and shipped my order faster than I could have imagined. Even used their own initiative and found a faster service for free shipping. Was also pleased with the price. They are definitely recommended and I will check with them first from now on.
Charles
3/28/2013
great service
Dennis
3/28/2013
Very easy to order from the website. Great service and follow up for online sales. Better than most phone sales follow up. I will use etrailer again.
Douglas
3/28/2013
Great place to shop. I have purchased many items from e-trailer and always had a very good experience. I have and will continue to recommend e-trailer to friends. keep up the good work, you are doing great
Hans
3/28/2013
dropped shipped part directly and arrived rather quickly. Good customer service and communication. Thanks
Jarod
3/28/2013
I would recommend dealing with etrailer.com for any trailering or pull vehicle needs. The product was easy to find, described perfectly, and ready to ship very fast! Definitely happy with them.
Kevin
3/28/2013
I swear this product can be installed by a 5 year old, extremely easy. Plug and play, and great video online and picture instructions. I have had 3 wiring kits from U-Haul and they failed every time. A great product. Great jobs guys.
Manny
3/28/2013
Good price, reasonable shipping, shipped promptly with plenty of e-mail follow-up on the order. Cant get much better than that.
Alfred
3/27/2013
Site was easy to use and was very pleased with the service and status updates on my order throughout the process. Great site!!!
Charles
3/27/2013
Thanks Wayne H.!!! Your companys web site was the best and easiest to use out of the several that I visited today trying to find a trailer wiring harness for my 96 Civic. I called my order in just to make sure that nothing went wrong as I have plans to have the hitch put on the car on Thursday and will pick up the trailer and head south to Florida on Sunday. Even though we had some technical issues and delays in getting the order processed, you were as professional, courteous and thorough as any CSR Ive ever dealt with on the phone. I really appreciate your effort and the follow-up call and the email letting me know that the order has been shipped already. That speaks volumes about not only you, but your company also. I dont expect to need any other items in this category in the future, but I wouldnt hesitate to urge anyone who needs similar accessories to skip the search and head directly to etrailer.com. Keep up the great work, and thanks again!
Chip
3/27/2013
The staff were very helpful and the service was great.
Daryl
3/27/2013
Place the order yesterday morning. Received confirmation that my order was shipped the same afternoon and will be receiving within 5 days.
Edward
3/27/2013
Excellent service pending delivery as anticipated.
G Tom
3/27/2013
etrailer has everything you could possibly want for your trailer. I have placed several orders with you and the items have always been in stock and arrive in a couple of days. Shipping is super cheap also.
Gary
3/27/2013
I found exactly what I needed. The web site was easy to navigate, check-out was easy, the prices were quite fair and standard shipping was fast. — What more can you ask for?
Gary
3/27/2013
Mark was very helpful is assuring that I was getting the correct hitch and electrical unit for my new 2013 car . Was shipped out the next day. Just had it installed by a mechanic in a little over an hour. Looks great, but will have to test later.
Jay
3/27/2013
I ordered Brophy steps and hand rail from etrailer and received my order faster than expected. They saw that my order was being delayed and they stepped in and expedited and got the order to me fast, and in time for a camping trip. I received e-mail updates on my order as it was being processed. It only took minutes to install the steps and handrail on my camper. They are well made and very sturdy, I was afraid they would be flimsy and unstable, but I am very pleased with the product and my ordering experience with etrailer as usual. Thanks. I will be recommending this product to my camping friends for sure.
Lynn
3/27/2013
After some of the rave reviews I was a bit disappointed in delivery time. It will have taken two weeks to receive my order. Not that I could have done anything with it with snow still on the boat tarp. I guess that a one week turnaround is the exception not the norm. The website is clear to use and everything has pictures, and is well organized. There are videos of many products. Really cannot get much better,
Mark
3/27/2013
The product was exactly what I ordered. The shipping was extremely slow. It took nearly twice as long to ship, and Im only one state away! Improve the shipping speed please.
Michael
3/27/2013
This was my first time using etrailer.com. I could not be happier with your service and follow-up. . Prompt, competent, efficient & professional are just a few words that describe your company. It is refreshing to know a company with your values and mindset still exist. I will definitely recommend you to friends and relatives. Thanks again for a satifactory internet shopping experience.
Nick
3/27/2013
I ordered my first product from eTrailer a month ago. Since then Ive already made two more purchases. Excellent service. Shipping is really fast and fairly priced. Products are described accurately and priced to make them a good value. I would highly recommend eTrailer to any and all of my friends. Youve won a return customer in me. Thank you so very much!
Richard
3/27/2013
This was a very good experience of ordering a cargo bag. The man Mark l was very good at taking the order ,the price was good and received the cargo bag in less than 24hrs. What more could you ask for.. If I need anything else you carry will not hesitate to order from you.
Richard
3/27/2013
Great costumer service!
Robert
3/27/2013
I thought the service was very good he was very helpful and processed everything in a timely manner thank you for system me in my purchase
Steven
3/27/2013
You folks have been great! Initially, my particular tube cover was back-ordered for awhile, but that was fine. I was shocked that the white stripes were falling out of the flag, but yall replaced it quickly. Hopefully, the replacement will be of the new an improved variety. Each of the people Ive talked with were very polite and helpful. Thank you again for all your help, Terry
Terry
3/27/2013
Outstanding service
Thomas
3/27/2013
very prompt and everything was great
Tom
3/27/2013
The Husky Gooseneck hitch arrived on Tuesday as planned. It was promptly unwrapped and installed with a perfect fit to my existing 5th wheel rails. Appears to be very well-built and heavy duty, surpassing expectations. Will be used in very near future to haul tons of baled hay for our horses. Very pleased with quality of product and service of e-trailer !
Virgil
3/27/2013
I have been doing business with etrailer for 6+ years and never not even once have they every let me down. This company is a class act and there employees are the best.
William
3/27/2013
I haven`t had an ordering experience this well organized, since I don`t know when, Thanks for all of the info., and ordering advice. Very good experence. Appreciate the personal touch. Thanks, Bill
William E
3/27/2013
Delighted! Item was exactly as described. Towbar fitted perfectly, took 30 minutes as described and looks great on the vehicle. Recommended!
Andrew
3/26/2013
super nice, super efficient. last 2 orders standard shipping that arrived in half the time they promised.
Andrew
3/26/2013
I am very satisfied with etrailer.com. My order was shipped to me within a couple of days and it was the cheapest I could find around. I will be ordering from you again.
Bill
3/26/2013
So far, the ordering and shipping process is very good. I will use you again as the need aris
Bob
3/26/2013
My complements to Nicole. She was professional and very knowledgeable of her products when I placed the order.
Carl
3/26/2013
Awesome customer service. I needed to add an item to my order and Regina S took promptly took care of it on the phone.
David
3/26/2013
GREAT SITE BUT... YOU DO NOT HAVE THE PLATE 6386 FOR THE DL400 PART # 24017 TO MOUNT MY WINCH, THAT I NEED ALSO WHEN I WENT TO DUTTON LAINSON I FIND A BLACK WORM GEAR WINCH 2000# FOR WINCH STRAP AND HEX DRIVE, THAT IS EXACTLY WHAT I NEEDED ORIGINALLY, AND THAT I WILL END BUYING ANIWAY, THANKS
Eduardo
3/26/2013
Excellent Customer Service. etrailer took care of us very well on a small order, for sure they get our next big order!!!
George
3/26/2013
Everything was great!
Jim
3/26/2013
It was so easy and simple to do! After watching the installation video online my 16 year old son and I installed it in about an hour. Only thing I should probably mention is that if you drive lots of dirt roads like we do you will need to do some clean up on your undercarriage and the bolt holes before you begin.
Lee
3/26/2013
Notnreceived the hitch yet, but the web experience is excellent. Easy to to find the correct hitch on the site. Easy to order. The follow up email notifications regarding the order and shipping are timely. No hesitation to recommend thus far.
Michael
3/26/2013
Order was filled and shipped SAME DAY!!! and on top of that, they upgraded my shipping method for FREE!!! How awesome is that!!! Thanks!
Mike
3/26/2013
The sevice i recived from your company was great and helpful im sure ill get the same resulits from the product thank again
Richard
3/26/2013
So far I am very pleased with the service and the communication from etrailer. I am anticipating quick delivery of my order. I will be keeping them on my list for future needs.
Robert
3/26/2013
The company has a great product ion. It is easy to place an order and their Customer Service department is outstanding. They emailed me to let me know that they were out-of-stock and being re-stocked in a week. However, they gave me the option of having it shipped directly from the manufacturer. I elected to do so and they promised to monitor my order. Just a class act all the way.
Samuel
3/26/2013
Having one souce to go to for my trailer and towing needs. Great customer service.
Ted
3/26/2013
First time tow bar customer. Buying a tow bar to tow a Tahoe behind a motorhome can be confusing. Everyone sells tow bars, but there is a lot more that you need for a complete and safe operation. Nik @ etrailer was very helpful in getting me all the right parts etc. for my installation. Thanks Nik
Thomas
3/26/2013
My experience was very good. Found exactly what I was looking for. The write up and video were execellent. My order was shipped out the same day. etrailer had the best price also.
Todd
3/26/2013
GREAT service from Laura. Very pleasant. Manually checked out quantity in stock when stocks numbers didnt jive. Fast shipping, too. Give Laura a raise. She took a sensitive, possibly confusing situation and tuned it into a positive sales experience for me.
William
3/26/2013
Item was shipped and received quickly. It was nice getting confirmation emails during the processing.
Alan
3/25/2013
Great people to deal with. I made a mistake and ordered five of one item instead of one as I needed. I called and they bent over backwards to stop the order from going through automatically and then when it was stopped they reorder just one for me. Thanks for the great service.
Arthur
3/25/2013
I think your company is very good .Prompt , Organized, Courteous.Unlike competition I ordered from them first to save a few bucks#1 problem they sent no confermation for 1 hour so I called them then they sent it . [etrailer sent it in seconds]. #2 prob.they were supposed to send ship conf. after 3 days I called they said they did probably went to spam. No it didnt.Then they told me it would be three week backorder.So cancelled that. About 2 hours after ordering from etrailer 2nd day air .They got it to me 2nd working day.They shipped it to me about 2r after ordering.Great service.
Bert
3/25/2013
Ive ordered now a couple of times from etrailer the service has been great. Ordered a couple of hard to get tires with load rating D. They came just as requested. Efficient and easy thanks guys.
Brian
3/25/2013
etrailer provided first rate service. The service was very fast and on every step of the transaction, I was updated as to the status of my order. With treatment like that, I will most certainly use etrailer in the future and will highly recommend them to my friends and acquaintances. Thank You etrailer!
Charles
3/25/2013
your service seems very good and thankyou for keeping me informed unlike most places,you wonder for two days if they recievedyour order.Thank you
Charles
3/25/2013
I THINK SO FAR THAT THE THE PRODUCT ARRIVED IN NORAMAL TIME FRAME. HOW EVER IF A LITTLE PROBLEM OF THE CONDITION OF THE PRODUCT WAS UNEXCEPTIABLE. . I CALLED AND SPOKE TO KELVIN ON THE PHONE AND I WAS REAL UPSET ABOUT MY CONDITON OF THE PRODUCT. KELVIN WAS A PERFECT GENTLEMAN AND SOLVED THE PPROBLEM TO MY SAFISTFACTION. THE TIME I GOT OFF THE PHONE I WAS VERY HAPPY THAT I GOT A PERSON THATS WASNT PISSED OFF AT THE WORLD OR HAVING A BAD DAY. THANKS TO KELVIN WHICH SAVED ME RETURNING AND GETTING A FULL REFUND,TO UNDERSTANDING THINGS CAN HAPPENS, SO I TO REORDER. THANKS AGAIN.
Darren
3/25/2013
Jen was the BEST
David
3/25/2013
This is the third item which I have purchased and each time the process is so easy and the product is exactly what I need. Many more items will be bought by me. Love your site..
Fred
3/25/2013
I live in Canada and needed a wiring harness for my nissan van. Found etrailer with a google search. It was so fast and easy to find exactly what I wanted on their web site. I was told by my local store I should go to a shop that specialise in installing this wiring. Anyway I watched the video on the etrailer site and decided there was nothing difficult about the installation, I ordered the harness and got a tracking number a few hours later. This company has excellent service and will be dealing with them again. THANK YOU ETRAILER
Geoffrey
3/25/2013
I installed the locks today, it is really easy to do it, I recommend to all of you to avoid your tailgate been stolen.
Gerardo
3/25/2013
Holy Cow you guys I cant believe you shipped my orde the same day......Good Job!!!!!! Looking forward to doing more business with you.
John
3/25/2013
I placed an order this morning and Nikki was the representative that I spoke with. She was very knowledgeable in answering my questions and customer oriented. I am pleased with the service and I will recommend strainer to all of my associates. Thank You.
John
3/25/2013
Prompt, courteous and extremely helpful assistance Pat C..
John
3/25/2013
The only place to shop.Always had a good experience with the friendly and helpful people at etrailer. Thank you all,John
John
3/25/2013
Great place for trailer parts - excellent service, competitive prices and low cost / fast shipping.Great place for trailer parts - excellent service, competitive prices and low cost / fast shipping.
Kevin
3/25/2013
I very much like the site and the easy to get around and only look at the items for your vehicle. The people I dealt with were very professional and respectful. Prices were very good. Thanks etrailer
Larry
3/25/2013
Website very informative and easy to navigate and order. Follow-up fantastic and appreciated. Hopefully the product is as good as the service so far. Look forward to future dealings with etrailer. Thanks
Michael
3/25/2013
nice and helpful thanks
Ricky
3/25/2013
had mirror in 3 days,by noon. fit toyota tacoma door just fine
Robert
3/25/2013
Trailer connector is as described, better quality than I expected for the price. The install was exactly as shown in the video. Shipping was fast, overall a great first experience with etrailer. Thanks, Alan
Alan
3/24/2013
They had exactly what I was looking for. I bought it on a Saturday and they shipped it on Sunday. Great web experience. I like that they had video demonstrations of their products for those of us who dont deal with this stuff on a regular basis.
D
3/24/2013
As always...etrailer couldnt be better. Thanks
Edward
3/24/2013
Etrailer.com has the best prices on quality parts and shipped your orders quickly. With their ion etrailer can be used for all you trailer needs. I would highly reccomend them.
Eric
3/24/2013
I have had a great experience with etrailer.com so far. Ordered a hitch and electrical connection on Friday PM. Changed my mind of what I wanted Friday night. Sent an email early Saturday morning. Got a phone call just after 8:00am on Saturday and my requests for an order change was made within minutes with the aid of a young lady who was very well spoken, knowledgable, courteous, and accommodating. The items shipped later on Saturday and I expect that all will be well. Am anxious to see if everything will be as expected. Too often today, there is always something incorrect in the total transaction experience. So far, I have been impressed
James
3/24/2013
Perfect service. Delivered as advertised. The video demo was especially helpful to give me the confidence I needed to do the job. 102104058
James
3/24/2013
UPS delievered the trailer hitch at 4pm. It was installed using a motorcycle jack & the help of my neighbor by 5pm. My entire etrailer.com experience was above & beyond what I expected and I would recommend this site to anyone interested in buying a trailer.
Larry
3/24/2013
great experience fast shipping
Richard
3/24/2013
Very satisfied. Easy and quick service .
Greg
3/23/2013
Great customer service! My order was shipped the same day. I was e-mailed tracking information that worked. When I had a question I received a prompt answer back! I couldnt ask more from a business. This great customer service is rare today. I also bought a hitch 5 years ago from this same business and their customer service has remained steller!
Gregory
3/23/2013
Great experience. Fast easy and would shop here again.
Josh
3/23/2013
Quick ship. Best price. Great customer service. Thanks!
Michelle
3/23/2013
Etrailer has always had fast shipping, good quality products, and the price on the things Ive ordered have been great. I would highly recommend you guys.
Mike
3/23/2013
Process was very easy. Communication is great. Order was processed and shipped right away. Would recommend etrailer to anyone.
Bill
3/22/2013
Online purchase was quick and easy, I will shop with etrailer again.
Blake
3/22/2013
This is the best website I have ever used. I have always found the items I needed, the itmes were east to fine, the description were spot on, the site was EASY to navigate, checkout was easy, and the the cusomer service was outstanding. Keep up the good work etrailer!!
Cesar
3/22/2013
Great products, good value pricing, excellant customer service!
Curt
3/22/2013
easy helpful polite thanks cristy for the help dale jackson thomaston ga
Dale
3/22/2013
Fits Ford truck 5th wheel/gooseneck prep pkg. Works as advertised. Fast shipping great service.
Duff
3/22/2013
I placed my order less then 24 hrs. ago so of course I have not received my order. My comment is entirely on the sales rep Jena. The help she gave me was way beyond what I have received when placing orders with other companies. The effort put forth too fill my order and the pateince she showed knowing I was not sure with what I needed went way beyond my expectations. I have saved Jenas ext. no. when ordering any more parts I will be calling her and only her. Thanks
Frank
3/22/2013
Your service is great, love the follow up e-mails
Frank
3/22/2013
Great communication, fast shipping and an amazing, strong and versatile product!
Howard
3/22/2013
Good communication from the beginning. Ordered trailer wiring harness, specific to my car, trailer hitch, ball mount, etc. Also, vided on-line made everything very easy. The easiest installation ever. Thank you, Very pleased.
Joe
3/22/2013
The lady I talked with on the phone was very helpful and understanding about all the questions I had. Helped find the right part for me.
John
3/22/2013
It has been a busy few days at the Hagers, hence the delay in responding to your email. I was extremely impressed with this order as it arrived within two days after placing my order and in excellent condition. This is not my first time making a purchase from etrailer and my earlier experience made the decision to purchase from you, as the saying goes, a no brainer. Now all I have to do is make the installation happen. I have installed brake controllers in the past and your web site has all the wisdom to make this one happen easily this time too. Thanks for your help! Lee
Lee
3/22/2013
Very satisfied with the price, product quality, communication and the speed of shipping.
Ollie
3/22/2013
Products fit with out having to make them fit Fast Free shipping at a cost of more then 50 of what a local trailer specialty shop was charging for the same parts. All in all A 10 out of 10
Paul
3/22/2013
The site is very easy to navigate and find the precise items desired.
Paul
3/22/2013
Quick shipper
Robert
3/22/2013
Debora and etrailers ROCK! Thanks much for the assistance, in particular for finding the elusive wheel cylinders for my trailer. Even better was the fact that my order was placed in the mid afternoon and shipped the same day! I would definitely recommend etrailer.com to any customer who values great customer service and fair prices.
Scott
3/22/2013
We ordered a hitch for our Rogue. Easy to order, quick shipping, fast and accurate communication, and item exactly as described. Would definitely do business here again. Thanks!
Shelley
3/22/2013
Great product that stabilized my bike rack shakiness. Good price and quick delivery.
Steve
3/22/2013
I found the item I needed new tail light placed my order, and received immediate confirmation emails. Then, within 2 hours of ordering, I received another email stating the item had been shipped. This is excellent service, unlike many companies Ive dealt with. Thank you for the super fast service.
Tom
3/22/2013
As always, shopping is quick, simple, and reasonably priced
Chris
3/21/2013
I received the product on time but was missing one part and your response to that was great. You shipped the missing part overnight and everything else was great. Thank you very much.
Dale
3/21/2013
New rims arrived this afternoon. I installed the new stems and tires this evening. I hope to remove the old 15 tires and rims from my car hauler this weekend and install the new 16 rims you have supplied. Ill try to get some Pics. Everything with this order was perfect! Thanks, so much.
Dale
3/21/2013
What an amazing company! This is my first purchase from etrailer and it wont be my last. Ive never seen a more customer focused company. I cant say enough good things about them.
Gail
3/21/2013
I think Gale did great .
John
3/21/2013
i was very pleasantly surprised by the quality of the customer service i received when i spoke with Wayne H., about my order.. he was extremely accommodating, and just was superb in the way he conducted business with me over the phone.. i have not received my order yet, but i am very excited to get it tomorrow... Just based on my experience with my phone order, I would definitely purchase again from etrailer… Wayne H. , thank you so much for your professionalism!!
John
3/21/2013
Hitch lock is strong, well made . Came as advertised. Lock was easy to use . Glad Bill E told to me to purchase the key alike option for a match with item 7683. Delivery was fast .
Joseph
3/21/2013
Easy ordering, fast shipping. Great place to find what you need for your towing.
Linda
3/21/2013
The best experience buying online . Great customer service and awesome products.
Lisandro
3/21/2013
This was my second order with E Trailer. My assessment overall from ease of navigation on the website in finding what I wanted, to ordering the component black tube steps for my Chevrolet 2500HD Silverado, and paying for them was far beyond my expectations. I would rate E Trailer 5 out of 5 stars! MLJ Gate Guard Solutions
Michael
3/21/2013
your reliability on the delivery date is exceptional and the tracking sytem unmatched.
Nicholas
3/21/2013
Jena was very helpful in verifying that the baseplates we wanted to order were the correct ones. She then found that they were out of stock but checked with the manufacturer and found them. She helped me with the order and explained that she would follow up to verify that the order ships in time for us to have them installed before our trip in three weeks. She exceeded my expectations in the professional manner that she handled this order!
Sara
3/21/2013
Customer service has been excellent so far. E-mail confirmation of order, then of availability and finally on the shipping. Parts have not arrived yet but will follow.
Steve
3/21/2013
I JUST RECEIVED WORD THAT THE ITEM HAS BEEN SHIPPED. THIS IS THE 21ST OF MARCH AND I JUST PLACED THE ORDER ON THE 19TH. i WOULD SAY THAT IS GOOD SERVICE. THANK YOU
Wilbur
3/21/2013
I love etrailer. All of my towing needs in one place at a fair price. I will buy more stuff from u guys as needed. I would like to see more air psi, trans, oil, vacuum, and water temp. Gauges though... Thank you for fast service
Branden
3/20/2013
Customer service and support is incredible. They have got my business from now on !!!!
Chad
3/20/2013
Great service!! Only complaint not really the parts arrived quicker than expecteddue to immediate action on order. I had installed my spare parts already which are the get by in a pinch quality thinking they would not arrive for 10-14 days. Arrived in 4 days!!
Duane
3/20/2013
GREAT SERVICE FAST SHIPING
Jeff
3/20/2013
Excellent price, fast shipping, professional service. What more can a customer ask for?
Jon
3/20/2013
Great company to do business with, I order brakes and suspension parts. the order was completed and shipped in a very reasonable time frame. I had a bag containing small parts break, a few parts went missing through holes in box. Contacted support, sent pictures, missing parts where shipped in short order . Thanks Etrailer
Larry
3/20/2013
Dana was very helpful assisting me with my purchase.Friendly and knowlegeable.and shipping my product out and keeping me notified by email is great.A good experiance thankyou
Lee
3/20/2013
I have ordered from etrailer.com several times and each time they were johnny on the spot in shipping my order to me. Fast, friendly and accurate service is sometimes elusive these days, but not here. Great job etrailer.com folk!
Robert
3/20/2013
Fast response on packaging/shipping details and tracking number. Revived product before it was expected. Thank you guys for quick reliable service. - Ryan
Ryan
3/20/2013
A+ Everything as described or much better! Quality parts & quick shipping HappyHappyHappy!
Tom
3/20/2013
As my car has separate wires for turn signals and brake lights, I ordered the converter from trailer. I placed the order on Sunday and was surprised to receive an email telling me that not only had they received my order, it was processed and shipping out the next day. If that wasnt enough to make me smile, I was also informed that the shipping had been upgraded to 3 day UPS at no additional expense to me. Needless to say, I am very happy with the prompt service that my order received. GReat outfit and I would recommend them to anyone needing trailer and hitch merchandise.
Anthony
3/19/2013
had what i needed at fair price,,couldnt find it elsewhere
Anthony
3/19/2013
Sales staff was very friendley and helpful all questions where answer. Purchase went extremly well and pick-up was easy. Thank you for a easy purchase done with care shown to a new customer.
David
3/19/2013
Everything went very smooth only neg ship time but was free
Dennis
3/19/2013
Every thing is as advertised. Easy to install.
Donald
3/19/2013
I am very please with the prompt service from etrailer.com. It took less than a week to place the order, receive and mount the bike rack on my RV. Thanks
Harold
3/19/2013
Great place to buy trailer equipment.
Michael
3/19/2013
Wow. Very impressed with the communication and speed of my orders. That is my biggest concern when ordering online. Thanks etrailer
Michael
3/19/2013
I give eTrailer a 10 for product, price and service. My package was just delivered to my house ahead of schedule. Thanks!!!
Robert
3/19/2013
as always, it was a snap to order through etrailer.com. this was the 3rd vehicle Ive used etrailer.com for. Great. Thanks.
Scott
3/19/2013
Service was fast and extremely helpful.
Thomas
3/19/2013
The sales representative Judy M. was very helpful and provided all the details that I needed to know about the product additional accessories and shipping process. I will certainly commend etrailer.com to my friends for value and customer care. Thank you Judy M.
Thomas
3/19/2013
Great experience. Not one issue from ordering to completed install. Why the facebook??
William
3/19/2013
So far it seems like a good co. to buy from. When I get my item I will say more.
Bert
3/18/2013
Regina was the most helpful and competent of any sales person I have ever worked with. She went well beyond what I might have expected in order to help me choose a product.
Bill
3/18/2013
Its is cheap with great products. Fast shipping. Always keep you updated on your order.
Christopher
3/18/2013
In my opinion the selection, prices and, in particular, the excellent and easily accessible help through email or telephone are among the very best in the on-line sales industry. So, thank you, and keep up the good work!
David
3/18/2013
Would like to thank Tommy, very knowledgeable of the produce. Every thing arrived Fri.3/15/13 great job.THANKS
David
3/18/2013
Great service! Nikki was great to deal with and very knowledgable about the products.
Hardy
3/18/2013
I would like to thank everyone at etrailer for providing such outstanding customer support. I ordered a cargo bag which was too small. Mark at etrailer immediately shipped out a new larger bag and provided a return UPS label with no hassles whatsoever.
Henry
3/18/2013
In stock and shipped immediately. Thats great service.
Keith
3/18/2013
Great customer service. The guys I spoke with on the phone were super helpful and patient with my ignorance of knowledge regarding the product I needed. I told my husband not to buy another thing for his vehicle without checking with you guys first.
Laura
3/18/2013
Found site by doing a goggle search on the internet for product I required, great link to the internet. Product was easy to find on site and ordering was a breeze. Thank you
Peter
3/18/2013
My experance was good, checkout was easy and product delivery was prompt.
Scott
3/18/2013
You guys are great!
Stephanie
3/18/2013
Nicky K was very helpful with my order. She took the time to call about my order when items were out of stock. She made sure that I got what I needed in the time frame I was looking for. Thanks!
Steve
3/18/2013
I liked the fact that there was such a large inventory that I just knew I would find what I was looking for and I did.
Thomas
3/18/2013
Thank you for shipping the trailer tires and wheels so promptly. These are substantially better quality tires than what came with the trailer originally - especially the valve stems. Took 20-min to change out the old ones with these new ones and the trailer was back on the rod - excellent.
Dean
3/17/2013
great service very helpful, and plesant to talk to for having to work on a sunday!!!!!!!!!!!!!!!!!!!!!
Duane
3/17/2013
PRODUCT AS PROMISED. EASY TO MOUNT. WILL SHOP AGAIN WITH ETRAILER.COM
Frank
3/17/2013
THANK YOU AGAIN FOR YOUR FAST RESPONSE FOR MY ORDER. IT IS A PLEASURE TO DO BUSINESS WITH YOUR COMPANY. KEEP UP THE GOOD SERVICE TO YOUR CUSTOMERS.
James
3/17/2013
Love the hitch! Received several comments about how nice it looked after it was installed. Installation was a breeze with my sons help, and the custom fit meant everything went together perfectly.Hitch arrived in less than a week and installation took about 40 minutes.
Leon
3/17/2013
Customer service at etrailer.com was very helpful when we had a question about our Thule Vertex bike rack you might have to lift the lever a few times before it opens all the way and then clicks the first time- after that you are fine. Our bike rack seems sturdy and well made. This is the second rack weve purchased from etrailer.com and we will definitely come back for any future needs.
Linda
3/17/2013
I was able to find what I was looking for and it was a very good price. It was shipped so that it would not get damaged. and I will come back here if I need trailers parts again. Great service as they kept me informed of what stage my order was going through. Thanks
Marvin
3/17/2013
WOW, how refreshing to have some good old fashioned American customer service from an internet site. Expedited shipping without even being asked and sent an email with info links in case I needed them. Quality products and great customer service, well worth a few dollars more than the other sites.
Richard
3/17/2013
These look great and installed easy. These are a two wire system though so you have to make your own ground! As always, etrailer was great and shipped fast.
Terry
3/17/2013
Wow! The best price on the net for a name brand, big ticket item, and extremely friendly, helpful, and knowledgeable, customer service. Top that off with unbelievable fast shipping. I dont know what else a customer could ask for. Buy with confidence.
William
3/17/2013
The trailer hitch was delivered quickly and was very easy to install. I was able to install without dropping the spare tire or the muffler. The bolts were fairly hard to tighten due to all the rust in the threads. I used WD40 and and wire brush but that only helped a little.
Bill
3/16/2013
Absolutely satisfied with my shopping experience at etrailer.com. I couldnt find the items I needed locally so I looked online. I found the items at etrailer.com, they were all in stock and they shipped right away. In the future, etrailer.com will be the first place I look for all my towing needs.
Dan
3/16/2013
Very good experience. Would definitely do business with them again.
Dennis
3/16/2013
great service
Ernest
3/16/2013
Very good experience... Courtney M. was particularly helpful and was able to get measurements from the manufacturer that helped make my decision to purchase the mirrors, which actually took over a weeks worth of communication. She was extremely helpful!
Jack
3/16/2013
Everything with the order went very smooth. Prices were great and received hitch earlier than expected.
Linda
3/16/2013
Your website is very helpful in giving me all the information I need to install my trailer hitch and light harness. The videos were so detailed that I expect no surprises. I even watched the installation videos of other vehicles just for the fun of it.
Richard
3/16/2013
Wow! I thought Amazon was fast you guys are speed demons! Processed the order on Saturday and a little while later I get shipping confirmation. Really like the free shipping ... You guys are great.
Thomas
3/16/2013
Ordered a part, got an E-mail out of stock, long lead time. A day later Mike found a good substitute called me and shipped it out. Got it a few days later, works great. Mike is a good CSR person
Al
3/15/2013
Received everything I ordered exactly as stated. Very fast.
Eric
3/15/2013
I want to thank you for all the help. I got the part in today,Three day Early. I will sure use you store again and tell my fishing buddy about the service.
Jim
3/15/2013
I ordered two load range D tires for my snowmobile trailer that I could not get locally. I expected two weeks delivery time, but I received them in three days with free delivery. Great company and Ill use them again.
Kenneth
3/15/2013
Fast shipping!!!
Kirk
3/15/2013
I had the extreme pleasure of using your site for the 1st time today. A quick search resulted in the exact item I needed, no frustration whatsoever in searching the site. Joe H, after explaining my need, was kind enough to upgrade my shipping as well. Since professionally we have use for your site, I will be recommending it to our Chief Engineer as well. Thank you again for a well organized site.
Leslie
3/15/2013
You cant beat the prices and fast shipping My order came with a dust cap missing, I called the 800 number and they shipped it right out. Will definitely order from etrailer AGAIN !!!!
Patrick
3/15/2013
You guys are great ! Thank You , Pete
Peter
3/15/2013
Wow, really pleased. Hitch was shipped next business day, well packaged, with the really cool visual tracking available on the etrailer web site. Video was very helpful for install. Im a customer for life!
Sheldon
3/15/2013
Service far exceeded advertisement and expectations. They said I would have the hitch in 3-7 days. It was here the next day. It was exactly what they said it would be. It is now on my vehicle and I am very well pleased.
William
3/15/2013
Great experience, fast shipping and great communication. Thanks
Donald
3/14/2013
Great company to deal with. Shipment was quick and hitch was easy to install.
Earl
3/14/2013
Found what I needed in a few clicks of the mouse. For the identical item, you had the better price.
Edward
3/14/2013
Great service!
John
3/14/2013
I think the hitches could use better packaging. Now I have to repaint. Fast shipping, good customer service, great website with excellent info and how to videos.
John
3/14/2013
Great place to do business with. Had what I want, and at a reasonable price. Shipping costs were reasonable, and delivery time excellent.
Katherine
3/14/2013
Just installed the hitch and wiring yesteday. The hitch is great and wiring excellent. However, the instructions enclosed with the hitch and the one with the wiring are garbage! I do not think the items can be installed from the instructions and I have installed a few hitches in prior years. Fortunately, I watched each online video 2 or 3 times before my hitch arrived. Without the online videos I would have sent everything back! The online videos are excellent!
Kenneth
3/14/2013
I dealt with two associates and both were very helpful and informative. I wasnt sure what to get,they led me in the right direction for my application. Free shipping was also a huge benefit.
Mike
3/14/2013
Wow, so far service is good! processed and shipped already, very happy!
Patrick
3/14/2013
Great seller. Very reasonable prices and great to work with. They ship very quickly after order, and shipping pricing is fair compared to other mail order companies. Large ion of parts and accessories. Always my first place to visit when I am looking for something.
Richard
3/14/2013
Wonderful! This was a very pleasant experience. etrailer.com kept me informed on every step of the transaction and shipping. The product was everything that was promised and fit my vehicle like a glove. Installation was quick and easy...even working alone.
Terry
3/14/2013
Great customer service. Thank you Niki!!!! Parts in stock, quick ship!!
Wade
3/14/2013
Parts were shipped in a timely matter as I was told and everything I ordered was there.
Walt
3/14/2013
I like the fact that a real person, not a auto generated email confirmation, emailed me and first told me that they received my order and then the next day confirmed it had shipped. This is what makes a great company keep it up.
Andrew
3/13/2013
As always another good experience with E trilar. I have been buying for years.
Bryan
3/13/2013
I was thankful that Tamara called me to let me no ,1 of the items wont work with the other item that I ordered and she made the change for me . saved me from haven to ship it back an the hassle. Thanks , Dan
Dan
3/13/2013
Great web site. Easy to use with pictures of products and measurements
David
3/13/2013
Great communication and fast shipping. I will definitely look to e trailer for parts in the future.
Eric
3/13/2013
Everything was really great
Evan L.
3/13/2013
Trailer hitch for Subaru fit perfectly. Little hard to remove old parts before installing hitch. Wiring harness fit as described with no problem took 5 minutes. Hitch took over 1 hour Im 77 years old. Well satisfied.
Fred
3/13/2013
Staff was knowledgeable and did not just try to sell the product, but actually ansered my questions.
Gary
3/13/2013
Order was processed very quickly and shipped great service
Jack
3/13/2013
Quick delivery, easy assembly if you have some mechanical aptitude, feels like a solid product, cant wait to road test it
John
3/13/2013
Very attentive to my order and always kept me informed as to the progress. I would recommend them.
John
3/13/2013
These guys are great. They have what you need and ship it out lightning fast. I will be back…
Karl
3/13/2013
Great piece that we ordered for a front license plate bracket for out 2012 shelby. It worked out great AND we did to have to drill a hole into a nice car.
Melissa
3/13/2013
It was great...my order showed up at my door 2 days later..free shipping
Scott
3/13/2013
We have had some extremely good experiences with etrailer. We have ordered several different items all were shipped and received quickly and in perfect condition on arrival. Our first order we had a few questions we called and talked to a tech he was extremely informative and helpful. We will continue doing business with etrailer!
Scott
3/13/2013
This has been my third purchase from etrailer.com. Each purchasing experience has been top notch. The Email communication has been prompt, simple, and offers a real person to email if there are any questions. Which is a nice change in internet commerce. etrailer has competitive pricing and the free shipping is added value. I would recommend them to anyone needing towing equipment.
Todd
3/13/2013
Ive ordered from E Trailer before and its the first place I go when I need trailer and truck parts!
William
3/13/2013
The staff at Etrailer surpass my expectations, their superlative professionalism and the expiditious manner in which the processed and ship my order was astounding. I would like to Give a Job Well Done to the following personnel at etrailer: George J. Processing, Jennifer P. Customer service, and Khaled B. shipping, and I will be spreading the word about etrailers outstanding service and the proffesional Performance of thier staff. Thank You V/R Danny J. Johnson
Danny
3/12/2013
I was very pleased with the service. Very fast and professional.
Forest
3/12/2013
Very pleasant experience. The lady sale rep that I talked to was friendly, helpful and patient with me. It was almost like she was a personal friend. My part was shipped the same day as I ordered it.
George
3/12/2013
Brenda S treated me great,found what I needed and is getting it shipped to me as soon as she can. I am very pleased. thank you very much and thank you Brenda. jim pisnar
James
3/12/2013
iwas so pleased to have a lady named Debora help me over the weekend. She was very knowledgeable in what she does.Thank you etrailer.....
Jeff
3/12/2013
My experience with you [so far :-] has been very efficient and pleasant. But the shipment is in transit and I have not received it yet.
John
3/12/2013
Loadstar k399 load range E Put them on the front of my kubota B7100 4wd tractor. They are a lot better then the goodyear load range B tires that came on it . With higher air pressure it makes it steer easier .
Marty
3/12/2013
The hitch is heavy, with quality welds, and should last a long time. It was very easy to install. The instructions tell you to remove the plastic underbody panel. Instead, I tried to leave part of the panel in place by removing the push-pin fasteners and cutting the panel in half. The hitch did not line up with the existing bolt holes until I removed the plastic panel. Then, everything lined up and installation was very easy. I also like the way the hitch looks after installation. It does not seem to protrude as far as some other hitches I have seen. I am very pleased with the purchase and am very pleased with all of the support from etrailer.
Michael
3/12/2013
This was one easy buying experience with etrailer. I recieved the original invoice, an email that my order was recieved with product in stock and second email saying order shipped with the tracking number. My order arrived quick and with what I ordered. My first time dealing with etrailer and I will order from them again!! Thank you!!
Ricky
3/12/2013
Great! Was able to look up and answer my technical question on fit and then shipped within 5 hours.
Robert
3/12/2013
The Items I ordered arrived quickly and the setup instructions were perfect. The video was wrong about which fuse holer to place the fuse into, but the paperwork was right on. I am very happy that I used etrailer.com to purchase my towing parts. Thank You very much! I would use them again definitely!
Warren
3/12/2013
Nice hitch for the money. Shipping was hard on it had to paint due to bare metal scratches. Easy fit to install.
Ann
3/11/2013
The customer service Deborah was very helpful. I originally did my order online and later realized that I ordered the parts. I called customer service and she fixed the order and canceled the bad order. Deborah was very helpful.
Bruce
3/11/2013
As usual, another great transaction!!! Love the shipping updates via e-mail and the ability to track my orders from start to finish, you guys are on the ball!!!!
Craig
3/11/2013
I just ordered, but so far the experience has been great.
Dan
3/11/2013
Always a pleasure to deal with etrailer. Great selection and fast service.
David
3/11/2013
Excellent service. Provided tracking number as well Will tell friends and family for their towing needs
Eddie
3/11/2013
The price was great but the shipping was a little high even though you gave me an upgtrade for the shipping free to me. Thank you for the tracking info it helps me to see that it is on its way and where its at. I ordered an extension from E-Bay three days before ordering the wire and its not here yet. So Thank you for being customer orienated.
Forest
3/11/2013
Great value with quick Shipping!
Kurt
3/11/2013
Etrailer went above and beyond on the shipping! Also there website was up to date and reliable. That makes a difference after I had ordered the same product from a different company and they sent the wrong item, later I was told they were out of stock but their website was still showing availability. Save time and buy with etrailer.
Malynda
3/11/2013
Great service. I ordered multiple items and eTrailer did a great job packaging everything in one box so that original Yakima Packing was not damaged. I have a 2010 Audi Avant that requires special Pin Mounts for the Yakima Rail Grab. eTrailer was the only vendor website that was aware of the part, not requiring me to make an additional call to Yakima to special order. Second great experience with eTrailer.
Richard
3/11/2013
I have shopped with etrailer one other time. The prices are very low and the shipping is amazing. Everything showed up a day early and was just what I needed. This is where I will buy all my trailering supplies from now on/
Richard
3/11/2013
I spoke with a gentleman named Tommy who was most pleasant and helpful placing my order. I have dealt with you folks twice now and had excellent service on both occassions The price for my hitch is exactly half of the quote from the local auto parts store. Thanks
Ted
3/11/2013
very good
Tim
3/11/2013
Excellent service, FAST Shipping.
Timothy
3/11/2013
Able to buy $0.74 spring not $65.00 Winch. Thank You for the common sense way to do business.
William
3/11/2013
Ordering with etrailer was super easy, and they let you know exactly where your order is. It came right away and in good shape. Plus the shipping was a really good deal. Id definitely order with them again.
Caroline
3/10/2013
Good experience, quick free shipping for two tire/wheels. I would shop here again. Excellent communications.
Christopher
3/10/2013
As always fast service, easy ording and easy way to pay. Thanks
Dana
3/10/2013
Ordered trailer hitch for older vehicle. Fit perfectly, no problems installing. Customer Service was excellent. Wont hesitate to order again.
David
3/10/2013
Great products! Great Service! Great people!
Fred
3/10/2013
I think you have a great website that has all the information a person could need to make a good purchase decision. If that isnt enough you have a great customer service department with knowledgeable and courteous staff to help guide you. The product quality was as good or better than expected. The instructions and videos were helpful. I knew what to expect for installation and it went well. Years ago I was in a business where I did a lot of hitches and wiring. I cant say this installation was a breeze, partly because of the way I wanted the wiring routed, and partly because Im old now and nothing is easy. I didnt set any speed records but installation was what was expected from the information provided. No surprises and that means a lot.
John
3/10/2013
It was a pleasure doing buisness with you guys out there. Greet tracking info, received my purchase just as you outlined. I will certainly get all my trailer needs from e-trailer .com in the future. Thanks again and keep up the good work
Jon
3/10/2013
I got the parts I needed. They were very helpful and plesant to work with. Shipping was outstanding, got my parts two days early. No hassels in ordering and the person who answers the phone was able to clearfy all question. AND I DID NOT HAVE TO PRESS ANY DIGITS TO GET ENGLISH, THE PERSON ANSWERING THE PHONE VERY GOOD ENGLISH WITH A VERY SOFT CLEAR VOICE. I may call just to listen to her voice. Thank you etrailer. I give this transaction a A the service person I give an A+++.
Richard
3/10/2013
The whole experience was great, you returned my email question in a timely manner and the ordering was straight forward. I look forward to receiving the shipment and installing it on my 2012 GMC Terrain.
Steven
3/10/2013
It was very easy to find what I needed, the Web Site is very user friendly. The shipping was extemely fast. Thank You
Terrance
3/10/2013
I was very impressed by your fast service. I ordered my hitch on a Friday and recived it in a snow storm on Tuesday. I would recomend ground service to anyone cause it was free and fast.UPS My product was boxed great, all the parts were there, easy to read instructions, took all of an hour to install. I called etrailer to find out what kind of I would need on my reciver Kathy she was very helpfull,polite, and sent me an email to the site to figure it out. Had great service would order again. I will also recommend your business to anyone.Thanks Tom
Thomas
3/10/2013
Best looking mirror extensions I have seen
Gary
3/9/2013
Damn fine service! has always exceeded my expectations and second to none for customer service.
Gerry
3/9/2013
Mike was awesome! looking forward to receiving the order next week!
James
3/9/2013
The service was excellent,product was shipped extremely fast.I will use etrailer for all my trailer needs
James
3/9/2013
The service Cathy, my sales rep, provided over the phone was like nothing I have ever experienced before in my 31years of retail shopping. She listened and provided the guidance I needed to purchase the right items for a long trip my family and I are taking. The items arived fairly quick and thanks to the instalation videos etrailer.com provides I saved over $400 in installation cost at the dealer. NO LIE....check for yourself. The products provided are of very good quality and durability. I am very impressed. Keep up the good work etrailer.com and Cathy thanks for your help. This was my first purchase but it will certainly NOT BE THE LAST!
Marisol
3/9/2013
I ordered an American Flag Hitch Cover and I love it. It arrived very quickly. The colors are bright and it is of good quality. It looks great on my truck! Thanks!
Raelene
3/9/2013
This product is great- hauls my 7300 lb trailer. Just so, its an American Made product - Ill buy those Items- keep jobs in USA.
Ronald
3/9/2013
Simple to install. But, no need to remove the black plastic , as claimed in the instructions.
Christopher
3/8/2013
I received my trailer wiring on 3/7/13.The shipping time was very quick. I installed the wiring harness according to directions within 40 minutes.The hardest part was getting the negative wire off the battery,the bolt was hard to reach. I would recommend this harness to anyone because it works as advertised,installation was easy and shipping by regular US mail was a matter of days.
Dan
3/8/2013
The people at Etrailer were very helpful and fast in processing my order
Gary C
3/8/2013
Perfect. From ordering through your website, to confirmation via email it was shipped, to the tracking process and finally delivery. Communication with the order is superb! Will most certainly recommend etrailer as well as return myself. Thank you!
Jared
3/8/2013
I recieved my order in part in 3 days and was informed the rest of my order was shipped asap. I have had no problems with ordering or help from agents.
John
3/8/2013
Ordering was easy and fast, delivery was quick. I will use etrailer in the future.
John
3/8/2013
by far was a pleasure to do bisiness with, all 4 of ur reps were very professional, nicky, gail, mark, john
Joseph
3/8/2013
Excellent service and product. Company response was qick and fast shipping even at the lowest USPS rate! I bought two Taillights 6-1/2 Red Reflector with Led -12 Reflector Leds for our CM 3 horse slant trailer. They plugged right in and slipped into the rubber groument. The whole operation took 5 minutes.
Karl
3/8/2013
I purchased a Curt hitch #13073 along with the wiring harness for my 2013 KIA Sorento SX V6. I saved about $190.00 over the dealer option by my purchase from etrailer. It was a very easy installation just from watching the videos they supply. I have since purchased two other items and I am extremely happy with my order experience and service level from etrailer. I will surely use etrailer again. Quality of the products was fantastic.
Kenneth
3/8/2013
Yes it was fast and easy,Mark explained about the product very clearly, and I told him what I wanted and what I didnt want, I got the product that I wanted.!!!
Nancy
3/8/2013
fair prices,fast shipping free and friendly phone staff.
Norman
3/8/2013
ordered on the 6th recieved today already installed great fit, great service and great price.Will order all mu rv needs from etrailer thanks
Paul
3/8/2013
it was great dealing with nic, he was very helpful and i will be purchasing from etrailer again. great customer service and fast shipping.
Ray
3/8/2013
Work for Bristol Motor Speedway and came upon an item that we needed ASAP and started looking on the web. Came across a couple of sites that carried what we needed and called them. Your service was awesome, very helpful and explained everything I needed to know. After I was done ordering, I started looking at you site more and see some other items that we use and will probably come back at some point and order again..... Thank you for you excellent customer service.
Red
3/8/2013
I found the web site easy to navigate and found the product I was looking for in short order. I was actually linked right to the product via a Google search. Ordering online was easy and I liked the way the link to PayPal worked for payment. I was surprised when checking my email in the evening to find that the the product was actually shipped the same day. Now that’s what I call FAST! Nice going keep up the good work :-
Sterling
3/8/2013
Im delighted to have found a source for hitch/towing and a number of other things having to do with auto & towing accessories. After exploring the website. I discovered much more. All this coupled excuse the pun by outstanding customer service. Thank you so much.
Annette
3/7/2013
Great seller. Good communication. Fair price and very reasonable shipping costs. Fast shipping. Will do bussiness again, thanks.
Antonius
3/7/2013
I think your web site was easy to use and the service has been very good. I very much appreciate the service.
Christopher
3/7/2013
Great ion and really good prices. Fantastic customer service, communication and lightning fast shipping. Thanks!
D
3/7/2013
The part I needed wasnt available anywhere other than etrailer! The price was less than I would have expected for the item and it shipped the same day!
Dave
3/7/2013
Excellent online experience. I placed my order one day.I received an e-mail confirmation, a second e-mail from packaging and a third when the items were shipped....all within the first 12 hours! Great service.
Ernie
3/7/2013
This is a solid hitch, and the video was very helpful. Taking off the bumper cover was a little stressful, but at least there was no drilling, and it fit perfectly. I saved almost a thousand dollars vs. BMW dealer doing it myself, and it only took me a couple hours. So for that, Id give them an A+. But I was disappointed that the rivets they sent to reinstall my wheel well trim were NOT compatible with ANY of the rivet guns I own - - or could find. Apparently you need a metric size that perhaps they sell in Bavaria…?. It would have been a LOT simpler if E-trailer had included a handful of standard push-in rivets in the install kit, because I had to go and buy those - which cost me an extra $10 and a lot of extra hassle. If youre the kind of guy who owns a rivet gun, then you wont have any problem with this. Overall, a solid B…+….
James
3/7/2013
I love shopping at etrailer.com! Super fast shipping and EXCELLENT customer service. Its like shopping in an old country store in your home town. Got two emails thanking me for my order and letting me know when it will ship within a few hours. I love you people. THANKS!!!!
Jamey
3/7/2013
The ordering process was simple and your salesperson was very informative. The hitch hasnt come yet, but we are absolutely sure it will be as represented. Thank you.
Jesse
3/7/2013
I am very pleased with the trailer hitch. It was really easy to install. I took some pics to upload. But there is no where to up load them.
Jimmy
3/7/2013
Very easy to find what I needed great website.
Joseph
3/7/2013
Product was exactly as described and a perfect fit. Delivery was earlier than expected. Very satisfied.
Kimberly
3/7/2013
This was my first experience with e-trailer. I got the free shipping and my order was still here in 3 days! Thats pretty awesome. The how-to videos and help section made knowing what to order easy. Will definitely be using them again soon!!
Mike
3/7/2013
first of all I would like to thank Bridgette for calling me after she saw that I purchased an extra cable for my brake controller and I didnt purchase another base for another vehicle. The fact that they take extra care and pay EXTRA ATTENTION TO EVERY DETAIL of your order says everything about the people behind this great company. now every time I think about a trailer part I go strait to etrailer.
Pablo
3/7/2013
You have one of the best customer service departments on the web! Ive ordered from you on several occasions and have been thoroughly pleased!
Paul
3/7/2013
My 3rd order from Etrailer. Great service, great products, always get exactly what you order and the shipping is incredibly fast!
Richard
3/7/2013
Your website at e-trailer is so helpful and informative in helping me to choose the products that I need. You have so many products to choose from, and your how to install videos really make the job easy. I am so glad I used etrailer, I would reccomend you guys to anyone !!!! Thank you so very much for you assistence !!!!
Rick
3/7/2013
Awesome, ordered the tires on a Saturday and had an instant response that they were preparing the shipment . A day later again received an e-mail they had upgraded the order to 3-4 day shipping. UPS dropped the tires off this afternoon .Will pass the word around of the of the great service. Thanks guys.
Robert
3/7/2013
Good products and great service. Would recommend to anyone to purchase here.
Wesley
3/7/2013
Excellent service, fast delivery!
Ben
3/6/2013
Customer service was great. The trailer hitch I originally ordered was backordered, so I recieved an email the next morning notifying me about it and quickly corrected it for me and got me a alternative hitch. Was quick and easy. And shipped shortly after the issue was resolved. Great customer service.
Cameron
3/6/2013
Cant believe how fast order shipped! This alone is a great ad for more business.
Colin
3/6/2013
Excellent prices, Excellent inventory and FAST service. What more could you want.
David
3/6/2013
Excellent communication,shipping was fast.Will keep you in mind if I ever need any other trailer needs
Dennis
3/6/2013
I have bought several items from etrailer. Everything I have purchased has been exactly as described and reasonably priced. Even with the super saver shipping it was quick. Will always check here first for my trailering parts.
Edward
3/6/2013
Nice product stainless license plate holders Good price, fast shipping, Canada Anything else I need I will order from etrailer again. Thank you. GREG
Greg
3/6/2013
Lowest price on name brand, fast courteous service and shipping at a reduced rate. Best shipping rate on line.
James
3/6/2013
good product ,fast shipping
Jean-luc
3/6/2013
Excellent service and timely delivery.
Jeffrey
3/6/2013
I was surprised by the amount of communication I received regarding my purchase. Always keeping me informed about my order. I was also upgraded on the shipping so that I received my order several days before I had expected it to arrive. All in all, a great experience in online purchasing! I will be back when I need something else! Thank you!
John
3/6/2013
Very impressed. Excellent navigation on website and good video description on products. Additionally very impressed with follow up after order was placed. Highly recommend this service to others. Thank You
Lawrence F
3/6/2013
Very user friendly......Would use again also.
Randy
3/6/2013
Ordered 4 trailer tires on wednesdsy, shipped out the same day.received them by friday morning..
Rob
3/6/2013
All sales personal are very helpful and knowledgeable of the products they sell. I have never had a bad experience with etrailer.com.
Ted
3/6/2013
Had trouble getting my boat trailer lights working when hooked to my 2010 Titan Truck. One call to E Trailer solved everything. Deborah was totally informative...told me everything I needed. Ordered on Monday...got it on Tuesday evening...installed it on Wednesday and everything worked like it was suppposed to..she saved me a bunch of money by not going to the dealer. Ill be back and will recommend e trailer to everyone....Thanks
Terry
3/6/2013
This is my second hitch. The 1st was for a Prius and it fit perfectly. The bike rack and hitch were both light and strong. I also enjoyed talking with Debora H. She made the purchase a pleasant experience. Tom
Vicki
3/6/2013
a very good place to buy products had a problem with a wire harness and the place it with a new one in about a week. that is very good service
Westley
3/6/2013
Fast shipping and great service. Thank you.
Clint
3/5/2013
What a great buying experience, with the easy to understand fitment guides and descriptions my tandem axle wheel replacement was a breeze. Excellent customer service and super fast shipping, etralier will be the only place I buy from for my trailer needs.
David A
3/5/2013
my initial experience with e-trailer was great. Everything was very clear on line to assist me in finding what I was looking for and the prices were good, too. Now we shall see when my parts get here.
Greg
3/5/2013
Out standing experience. Helpful agent on the phone and rapid shipping.
John
3/5/2013
I ordered the thule apex 5 bike rack and received a hitch that looked like it went on a tractor, however, the ladies that I spoke with in customer service were great and my correct order came very quickly. I really like the E-mail updates and how quickly they resolved the issue. The bike rack was better than expected and we are already using it on family trips, best bike rack Ive ever seen!!!!! Warehouse a grade D for shipping wrong product Customer service A+ Products A+ I love this bike rack!!!! Yes I would use Etrailer.com again and recommend it to friends solely biased on your customer service- Nicole, Janice, Alexis, and Dan. Thanks again!!!!
Kevin
3/5/2013
Very impressed. I placed my order on Saturday and it delivered on Tuesday. Awesome! The videos very clearly showed me how to install the hitch and wiring. No problems at all. I will be back!
Layne
3/5/2013
The etrailer.com folks have been just super about not only fulfilling my order very fast, but in sending me communications every step of the way! I wish all businesses had their customers in mind in providing such good service as etrailer.com has done for me! Thank you, etrailer.com!
Mark
3/5/2013
Good ,prompt service !
Michael
3/5/2013
I recently purchased a Pop n Lock tailgate lock for my 2007 Chevrolet Silverado 3500 and installation was a breeze. Shipping was fast and I actually received the lock two days prior to the anticipated date.Previous to this transaction in 2009, I had purchased a Reese Select Plus 20,000 lbs 5th wheel hitch and a Teckonsha P3 proportional brake controller, both of which have performed trouble free for the past three years.
Robert
3/5/2013
I was recommended your company by Optronics Corporation. I was looking for specific lights for my older trailer. I called from work on my cell phone and was assisted by a Miss Ashlie B. INCREDIBLE! With only vague descriptions from me, she was able to locate and email me items she thought I was looking for. When I got home, I found them, ordered them, and heard back from your shipping department almost immediately. What a GREAT experience. Right stuff, right people and a GREAT buying experience. I will most certainly recommend your company to anyone looking for parts. I will also be BACK for any future needs for my trailer. Thank you for your Company and service!!! Scott
Scott
3/5/2013
My 92 Chevy 1/2 ton pickup was unable to drive on any snow or snowpacked roads. Even with 6-8 sandbags in the back,now with installing the Glacier tire cables I wont worry about sliding through a stop sign. They installed easy and have great traction. Thanks for the Express Shipping upgrade also,I will be back to shop etrailer for products again.
Scott
3/5/2013
My first purchase with etrailer was for a trailer hitch, wiring kit and bike rack. The parts arrived very soon after ordering and were in perfect condition. The shopping experience was great. The website was easy to navigate and the help topics and videos made the installation simple. This time when I needed parts I knew exactly where to go. Thanks etrailer. Ill be back.
Steve
3/5/2013
etrailer.com is wonderful. I purchased a hitch for my Subaru Outback and my son-in-law and I installed it while referring to the video. I also needed to buy the wiring harness and was able to follow the video to find the connection in my car - UHaul wanted $60 to pull the wire out for me. So with etrailer.coms videos I was able to save that money and do it myself. I will definitely refer them to others.
Sylvia
3/5/2013
Thanks so much for the great shipment time on my order,I ordered on monday the 4th an got it the next day great job much appreciated ,I will send pictures when I get the product installed on trailer
Thomas
3/5/2013
The lady that helped me with my order did an outstanding job. She knew exactly what I needed to wire my vehicle to a trailer. Reminded me of what good service is supposed to be like.
Wade
3/5/2013
The product was great as was the advice and service. The shipping was so quick I could not believe it. Although I was kept informed vie E mail, the product arrived almost as quick as the E mail informing me it had been shipped. Thank you. Barry.
Barry
3/4/2013
etrailer was great to do business with. They had the parts we needed, shipped them promptly, and the ship tracking was up to date. Fast friendly service.
Brett
3/4/2013
Great Service. Super quick processing and shipping. Love that an actual representative contacts you instead of an automated response.
Brian
3/4/2013
very good
Brian
3/4/2013
118409 T-one Wiring Harness Jeep Wrangler The video was excellent and let me know what to expect. I was able to complete the installation without too much difficulty. Disconnecting the original wiring proved to be the hardest part but everything with the product was good. Thanks for providing the video demonstration.
Daryl
3/4/2013
Etrailer always has the products that I need for towing at the best price & the best customer service. Ive bought many hitches from Etrailer and they always ship quick & install easily. The T-one connectors rock. Customer service is top notch. You will get an email from George with your order update soon after you order. Save some money, do it yourself and do it right.
Edward
3/4/2013
I spent quite some time locating this little light for my old 1973 Pontiac GP . . . very surprising how hard it was to find a light that would work.
Elden
3/4/2013
I called on a Sunday and it shipped on the same day. Im impressed.
Gene
3/4/2013
Excellent to do business with. A+++
Guy
3/4/2013
WOW!! Amazingly fast service . After checking every parts store and trailer company in my area , no one had the right part. I hop online and check your site and within 15 hours my trailer wire kit is on its way to my door! Thanks etrailer.com!!
Jason
3/4/2013
Overall, I was very satisfied with my purchase. The website was easy to use. I ordered my items on a Monday and received them on Friday. The trailer hitch was very well packaged and secured in a box so it was perfect when it arrived. Ive heard other companies/sites dont take the time to package appropriately, thus leading to damage in shipping. Pricing was also very competitive.
Joshua
3/4/2013
Great price! Made in America. Quality all the way. Did I mention that it only took 3 days to receive with the free shipping option! I cant wait to get it installed, thank you.
Kevin
3/4/2013
So happy I found this site for the trailer parts that I needed but,were hard to find locally. The customer service is second to none and the nifty tracking service is unique. My items arrived quickly and are of high quality.I hope Im done with my trailer for awhile but,will be back if need be.
Michael
3/4/2013
I have made purchases here before without any problem or incident,I have also used your assistance with some technical questions and found it very helpfull.
Michael
3/4/2013
Site was super easy to use, response was very fast, could not be more pleased .
Oran
3/4/2013
The lady that help did every well.
Paul
3/4/2013
Great communication, prompt shipping.
David
3/3/2013
Wow. Seriously? Ordered Saturday afternoon. Shipped Sunday afternoon. These guys are FAST! :
David
3/3/2013
I am very satisfied with price, quick shipping and the products offered at etrailer. But above all, the product installation videos and tech help readily available on the website are top notch. As proof of this expertise, I have seen other websites link to etrailer for this info. I will certainly look to etrailer for any future needs.
Greg
3/3/2013
E-trailer .com is the place to shop. I have 3 farm trailers that i use at the farm. Anytime I need a part for one of them or our RV, I go straight to their website. I have not come across any part I needed that they do not carry. The price is better than I can find local, even adding shipping. They also have helpful tips and videos if needed. Customer service is second to none. They have helped me with problems that I caused as well as one they did. No hassle, they just make it work for me. I especially like free shipping on $150 orders. That is when shipping usually adds up.
Max
3/3/2013
checked your web sight and was impressed how easy it was to find what i was looking for. The electric trailer jack i purchased was just what i was looking for. Told may son inlaw about it, he called me later and said he was also purchasing one for his trailer. Waiting for its arrival will install it and see how it works
Richard
3/3/2013
Very quick service, quick delivery... very satisfied.
Roland
3/3/2013
fast shipping to Canada, was impressed how fast i got my parts even know they were back ordered, easy to install the the upgraded 7 way trailer adapter on a 2001 f-150, took me 5-10 mins to install will use etrailer.com again
Aaron
3/2/2013
Excellent Service
Arthur
3/2/2013
Great web site and great prices but you charge too much for shipping.
Bruce
3/2/2013
Great site & Great service
Craig
3/2/2013
Good buying experience
Floyd O
3/2/2013
Ordered Sunday morning, shipped Sunday afternoon! What more can I say. This is my second order with etrailer.com and the first was just as prompt.
Jan
3/2/2013
eTrailer.com has the best customer service you could ever imagine. Prompt updates on my order status and extremely quick expediting of my order. The best buying experience, I appreciate it, thanks!
Paul
3/2/2013
I was pleased with the prompt attention my order received, and delighted that they were able to upgrade my shipping time at no charge....my cargo rack and bag arrived within 5 days including a weekend. Very impressive service!
Cynthia
3/1/2013
Excellent web site. Great choices, informative best ever and has what anyone needs. The one-stop-shopping choice. Thanks
Dennis
3/1/2013
Good website, was really happy about the upgrade on the delivery.
Herman
3/1/2013
Very good service and fair price. I placed my order on a Sunday, in less than two hours I recieved an email stateing that my order had shipped and I had been upgraded to express shipping.I recieved my order on Thusday. I have recommended the store to my friends.
James
3/1/2013
Very fast service, with follow up e-mails. I will do business here again!
Jim
3/1/2013
E-trailer has all the information you need to get everything you need to fit your vehicle.
Kris
3/1/2013
I enjoy buying from etrailer. They have good selection at a good price and have always shipped my orders promptly.
Les
3/1/2013
I was in a crisis for the part and they got it to me on time. Thanks
Melaine
3/1/2013
I was surprised with the service at etrailer.com when looking for boat trailer wheels and tires. They had what I wanted at a price lower than most and fast shipping, they have earned my business. Thanks
Ralph
3/1/2013
Great company, I bought 3 trailer hitches from them and the worked great. I tell everyone to you them. The name is easy to remember too.
Robert
3/1/2013
My most valuable and meaningful experience was the customer service I received. It was prompt, courteous, and very generous. Kevin J gave me an upgrade for shipping at no additional cost to me. The package came as promised within the stated time frame. For me product quality is important, but good customer service runs a very close 2nd. Thank you etrailer, you guys are top notch in my book. Signed: S.G.M
Shawn
3/1/2013
You guys are awesome!
Daniel
2/28/2013
Service couldnt be better, very prompt. Price was good. Parts fit and worked.
David
2/28/2013
Great design. It fit my 2007 Honda Forman great.
Douglas
2/28/2013
Very impressed with etrailer. Great service from start till delivery.....
Jack
2/28/2013
Great website. I found the video of how to install my product very helpful in helping me make my ion and in knowing what to expect when installing. Free shipping was another great bonus.
Jason
2/28/2013
It was a relief to find the Thule Bicycle rack thumb screws. The price was fabulous and the delivery was right on time. Thanks,
Larry
2/28/2013
Fast shipping: Less than I expected Good communication: Detailed information about the products, shipping, and follow-up with the client. Overall: Excellent!!!!
Leonardo
2/28/2013
Shipped amazingly fast all the way to Hawaii. The video made it easy to understand how to install.
Richard
2/28/2013
I expect my order to arrive today and based on several previous orders from etrailer Im confident everything will be as ordered. I was very pleased with your quick response to a technical question prior to my most recent order. The Order tracking feature is great and works well. Im pretty good with following the written directions but the videos are very well done and really help show ways to make the job easier. Free shipping on bigger orders and fast delivery are great.
Spencer
2/28/2013
I have used eTrailer for several purchases trailer hitches and cargo accessories. The customer service and quick turnaround cannot be beat. The prices are usually lower by at least 10 - 15 versus local shops even considering the shipping costs. I wont shop anywhere else.
Stephen
2/28/2013
I was very happy with the trailer tire that I purchase and the speedy response and shipping time that it took to get to me.
William
2/28/2013
So far everything Ive ordered is great quality and arrived in 2 days, which is super fast and free. Customer service is awesome too. The videos and pictures on the website make the installation, which I normally wouldnt have even tried to do myself, really easy.
William
2/28/2013
Calvin was very helpful and help me with the whole process of getting the right parts. Tx
Alexander
2/27/2013
This was my second purchase from etrailer and I am extremely happy with the service received. My orders were shipped and received promptly and you cant beat the price.
Charles
2/27/2013
This is my second purchase from etrailer.com and both transactions went perfectly. I had a question on this most recent order and received my answer very quickly with a simple phone call. The communication is superb. My first order came very quickly and the installation was simple. That hitch and wiring has been performing beautifully. I expect that this one will be the same. Thank very much. I will definitely recommend your site to anyone looking for trailer hitches and accessories.
Curtis
2/27/2013
These are great people to do business with and very honest I advice you to deal with them you will not be sorry.Great product
Dan
2/27/2013
Ordered 2 electric cooling fans. Got 1 in a couple days. Took almost a month to get the second one. Needed them both to finish my job. I think thats slow service.
Dave
2/27/2013
The Lady I spoke to was very SMART about the product I was calling about because now days thats hard to find somebody that knows what they are talking about. So thanks to that fine Lady that help me out!!!!
David
2/27/2013
So far, with 3 or 4 orders from your company, I am pleased. I only had 1 issue that failed, which was a trailer light harness that only worked for 6 months, but may be attributable to the car. All other purchases met my expectations and installation was a good experience. Thanks for your prompt shipping and quality of merchandise.
Dennis
2/27/2013
Very fast delivery. good products Great price
Dennis
2/27/2013
I mistakenly ordered three sets of tire chains when I wanted only one set. I couldnt edit the order and it was confirmed unexpectedly. I immediately called the 800 numbe and got Mark L. He was completely understanding of my proble and solved i within minutes, then kept me informed by email. I could not ask for better service Sincerely, Dr. Hank McGuckin
Hank
2/27/2013
Excellent customer service.
James
2/27/2013
Best Pricing and delivery on time is very important to me. This was just one more item that I ordered without any problems. I will be ordering from etrailer again!!!!
John T.
2/27/2013
Great shopping at etrailer they upgraded shipping at no extra charge.
Kent
2/27/2013
Always top notch when I order from here. Fast free shipping and great prices. Also found the answers to my questions in the Expert Answering section.
Matthew
2/27/2013
Etrailer.com was very prompt in shipping my order. Their customer service was terrific at letting me know the status of my order. The package arrived very quickly. It was exactly what I needed. Great job etrailer.com!
Max
2/27/2013
i must say it is one of the best service i got from any company so far. their system on line is very easy and price very good.
Nazim
2/27/2013
Very happy with the customer service from etrailer. Their prices are very competitive and the go the extra step to get your order to you quickly.
Russell
2/27/2013
Always have the parts Ive needed Fast shipping
Scott
2/27/2013
Even though I called late in the day, the representative made sure that my order shipped that evening. Thanks for providing a cheaper alternative to OEM parts.
Seth
2/27/2013
The step bars went on great, Shipping was excellent and fast. Really easy to order. Thanks We will do it again.
William
2/27/2013
Etrailer has great service and excellent communication regarding the shipment. The shipping was fast and very resonable. I will never buy from anybody else
Alex
2/26/2013
Hitch was a perfect fit
Bryan
2/26/2013
I was thoroughly impressed with the etrailer experience. The customer support was excellent. Such a great website. I recommend them to anyone with trailer needs.
Bryce
2/26/2013
Very impressed with shipping, fast delivery. No problems or hassle, very satisfied.
Carlos
2/26/2013
Great experience, Great prices. Will be doing more business in the future.
Clint
2/26/2013
Great easy to navigate web site. Great ion In models and brands. I order a trailer hitch from you about six months ago, and again everything looked and was the as seen in your site, delivery was faster than Id expected. there were no hitches. Pun intended... : This time around my shipping was upgraded by your shipping dept. at no additional cost to me. Thank you.
Douglas
2/26/2013
She was very helpful, she even made a call to the supplier to see if the bracket could purchased separately.
Frank
2/26/2013
My order shipped in just over 12 hours. Thats what I call great customer service. Thank You
George
2/26/2013
I am really pleased at the quick response time and the shipping from etrailer.com. I had one issue with my shipping address which I received a phone call and corrected the issue on my end and a shipping status with-in a few minutes afterwards. Thank You very much.
Gerard
2/26/2013
large inventory, good prices and quick delivery
Jeff
2/26/2013
Absolutely excellent service and product. The winch is exactly what I wanted and the price was too. The very fast shipping was also a great plus. Thanks!
John
2/26/2013
Excellent. Shipped same day parts were ordered.
Larry
2/26/2013
Very fast and efficient and free shipping, good communication after the sale, friendly staff. The website is easy to navigate, and simple to use to get exactly what you need for your make and model of car. I havent installed the hitch yet but it looks to be quite straightforward.
Mark
2/26/2013
Awesome folks, fast shipping, great prices cant ask for more!
Michael
2/26/2013
Ordered an electric brake controller, shipped same day as order. Followed installation video and took less than 30 min. to install.
Todd
2/26/2013
Wow! Super fast friendly service, processing and shipping. The folks at etrailer.com have an excellent system going! Have quality merchandise at very good prices. Would definitely order from them again without a doubt!!!
Anthony
2/25/2013
The ion is great and the customer service is even better.
Benjamin
2/25/2013
I just received my order, it came in on time without delay. I want to thank etrailer for having my order here on time.
Curtis
2/25/2013
My son recommended Etrailer after buying his hitch from you. I am really impressed at your prompt service. Its been a great experience.
David
2/25/2013
Super cooperative customer service by Pat.
Geoffrey
2/25/2013
Pleasure to do business with, Great prices and Fast Shipping. Will be back again and again. Thanks!
Gill
2/25/2013
UPS dropped my order off the other day I found out my 2007 Silverado was the newer versio and the one I placed the order for was for the old version and would not work I just bught the truck the other day from a dealer 1 mile from the location. I called and spoke to Tommy C. Was advised they had the one that would work on my truck. I drove to there location and returned the one that did not work and got the proper one. I had trouble with it sticking and one of the gentelmen working there helped install it. Sprayed some Break Free on it when I got home works fine. COULD NOT ASK FOR A BETER PLACE TO PURCHASE ITEMS FROM THIS IS MY 4 th TIME IN LAST 5 YEARS DOING BUSINESS WITH THEM. I had already sent several friend to purchase itms from them in last couple years.
Kenneth D.
2/25/2013
This is the second time Ive ordered stuff from you and its been a great experience each time. You are very timely with your e-mails and I have had zero issues. Great place to do business.
Mark
2/25/2013
amazing service.
Raymond
2/25/2013
awesome ..by far best customer service ive delt with in a long time…
Roland
2/25/2013
Great service.....as always
Steve
2/25/2013
OUSTANDING SERVICE! I ORDERED MY TRAILER HITCH PACKAGE TODAY AND JUST GOT CONFIRMATION THAT IT SHIPPED TODAYTHE SAME DAY , WITH AN UPGRADE TO EXPRESS SHIPPING! WISH ALL BUSINESSES IN THE GOOD OLE US OF A WOULD ADOPT YOUR CUSTOMER SERVICE ATTITUDE. WILL LET ALL KNOW WHEN I HAVE RECEIVED MY ORDER AND HOW IT GOES FROM THERE. WILL DEFINATELY GET BACK TO YOU GUYS. HOPE TO RECOMMEND THIS TO ALL MY AQUAINTANCES. KEEP UP THE GOOD WORK!
Bruce
2/24/2013
Ordered my first Town Car hitch from you last Nov. Great product and easy install. Car got hit by a bread truck and totaled just after install. Bought another Town Car and ordered another hitch as I was really pleased with the last one.
Earl
2/24/2013
I have been buying from etrailer for several years now and their service, products and prices have been outstanding!
Fernando
2/24/2013
Was happy to know my order shipped really fast am waiting on it to get here. The price on here are just great and looj forward to getting more stuff for my car soon!! Thanks guys you all seem to have a good thing going!!
Asa
2/23/2013
I just install my hitch today. Had no trouble in doing so. Instructions were right on, and took just over 3 hours, like they advertized. Maybe I could have got a better price on the stuff I ordered but there tech support is outstanding and thats why I will always use etrailer for all my hitching needs.
Dave
2/23/2013
Informative videos and information. Great prices. Awesome customer service. Will buy all my trailer parts from etrailer.com from now on. Thanks!
Ila
2/23/2013
Excellent communication.
Jason
2/23/2013
Your product and delivery are outstanding. It was delivered on time and the product matches the description at your website. I am very happy to find a metal vent cover. The high altitude 5,000 foot sun quickly eats up the plastic vent covers. As soon as the outdoor temperatures get above freezing Ill install your metal vent.
John
2/23/2013
My experience with etrailer has been first rate. They pay attention and follow up. Two things that are woefully lacking in custormer service these days. Their product line seems quite extensive as well.
Joseph
2/23/2013
This is a great place. Fast in ordering & shipping.
Lon
2/23/2013
Very satisfied. Was able to talk to a real person when I called. Sales people were very helpful and friendly.
Louis
2/23/2013
Trailer hitch arrived fast was easy to install on my 99 Honda CRV
Michael
2/23/2013
Good ion, good website menu, and easy to customize for your vehicle. I ordered an entire towing package for a Nissan Titan, hopefully I will be able to hook up everything and tow.
Paul
2/23/2013
Amazing!!! Ordering process and shipping time exceeded my expectations. Great company to do business with.
Richard
2/23/2013
The service was very fast. The lights fit perfectly on my 1995 Shorelander trailer. All bolts came with the lights. Great job. Thanks.
Robert
2/23/2013
etrailer.com has a wide selection of for all of your truck accessories from interior to exterior. All of the items that I browsed gave a detailed description of the item . Easy check out and a quick response to the items that I purchased.
Scott
2/23/2013
Nice product for the price. I priced many places and etrailer was the best price. I wanted to have a carrier that would pivot up when not in use and this product does that for this price. Great communication regarding shipment. Arrived in good shape and with instructions easy to put together. No missing parts as well.
Charlie
2/22/2013
Excellent experience. Hitch installed on my 2012 Honda Odyssey in less than 30 minutes as advertised. Delivery was quick and instructional video link was helpful.
Chris
2/22/2013
A very impressive company. I placed an order online and within minutes I received personal confirmation of the order. Shortly after I received another email from someone else saying my order was Shipped! A couple days later I received my order. I ordered the 2 piece vent. One word to describe it…stout. Very well made. Impressive liw profile design. The pictures and videos do not do it justice. There is a nice lip on the 6 circle and a nice drip edge on the inside baffle that extends well past the inner lip. Water cannot get in. I cant think if another online company that compares.
Damon
2/22/2013
Ordered a curt hitch for a 2013 equinox Wednesday and received it Thursday. Took me a little over a hour to put on probably since I am 70 and had to wait for the garage to warm up. E-trailer updated my free shipping from 5-7 business days to three express for free too.
Donald
2/22/2013
I am very impressed of how etrailer.com does business!.soon after I order the parts that I needed for my Kia Sedona they send me an e-mail telling me that my order was updated from a 5 to 7 day delivery to a 3 to 5 days delivery at no extra cost. it is this kind of service that makes you a returning client!. Thanks etrailer.com! :
Gerald
2/22/2013
I ordered 4 new springs,tandem-axle kit and u-bolt kit for my trailer. Order came very quickeven with free shipping. Installation was no problem. I am very happy with etrailers ease of web ordering, excellent fit and quick service.
Joseph J
2/22/2013
Great website videos help me to pick the type of light I was looking for without guessing. The order shipped quickly and the lights were on my trailer in no time.
Meredith
2/22/2013
Great Job!!
Robert
2/22/2013
received the trailer tongue jack in record time. Thanks for the fast service.
Roger
2/22/2013
This has got to be the best company I have ever done business with. Ships fast and accurate.
Ronald
2/22/2013
great service and products,thanks
Thomas
2/22/2013
The reps at etrailer were great. I noticed after I entered my order that I had an error on my mailing address. The order had shipped so fast it had already left their facility. The etrailer reps coordinated correcting the mailing address with UPS and I still received the order within 3 days of originally entering it. Thanks for the great service...Tom in Bama
Thomas
2/22/2013
Just got my Hidden Hitch trailer hitch today. It fit perfectly on my 2003 Ranger Super Cab, installation was super easy. Shipping was VERY FAST as well. Thanks for the great product and service!
Andrew
2/21/2013
The Pop & Lock installed in minutes just as advertised, and I was very pleased with the speedy delivery!!!!?
Barry S
2/21/2013
Very easy to navigate the website. I found what I wanted quickly and had several choices, depending on my needs. Checkout was simple an my order was on its way. I was surprised to learn that it was actually going to arrive quicker then expected which makes me even happier. I have purchased from etrailer before and again you have exceeded my expectations. Keep up the great work. Thanks.
Gary
2/21/2013
Best customer service ever. Quality products! Thanks
Kathy
2/21/2013
Ordered a Yakima wind shield and end caps for my rack. Shipping was super fast and packaging was great! Will do business again for sure.
Russell
2/21/2013
Quick shipping and great service. Definately use etrailer again
Scott
2/21/2013
Thanks for the prompt service.Ordered Sunday night and box on front porch 1 p.m. wednesday,have bought several different styles of mirror extensions and they either didnt work or fell off. I can see this design is going to work . Once again Thank You for the prompt service.
Allan J
2/20/2013
As in the past my experiiance working with e-trailer has been exceptional. Your price are competive and your attention to exceeding my expectations have GREAT!! Thank You John G. I am more then happy to share your site with my friends.
Charles
2/20/2013
Ive used you before and Ill use youagain!!!
Dave
2/20/2013
My first order with etrailer, Quality products, great pricing, fantastic customer service and fast delivery. I couldnt be happier.
Dave
2/20/2013
The way online shopping should be. Priced great, shipped the same day. Updates sent to email with tracking info. Will do business again.
Eric
2/20/2013
The website guided me to a good choice of hitch kit and wiring kit for my vehicle. Installation was straightforward. They had a better price than a competitor for the same equipment, and their free shipping was very fast.
Greg
2/20/2013
fast&easy and good price on all items,also fast delivery.
John
2/20/2013
Great service. Item arrived earlier than expected. Good price. Keep it up and thanks!
John
2/20/2013
Excellent price and delivery. An unbeatable combination. Ill be back and buy my third hitch from you guys for sure.
John C
2/20/2013
My experience with e trialer was great, the price was the best I could find anywhere including other web sites and brick and morter stores. The item shipped promtley and I am currently waiting for it. I will let you know more when it arrives.
Judith
2/20/2013
Your online information, products and video were greatly appreciated and price made decision easy.
Mark
2/20/2013
Called and spoke with Louis. Super friendly and definitely able to help me. I needed a carrier for my SUV by the next week and he assisted me in finding the one I needed. Checked my email a few hours after speaking with Louis and saw that it had shipped. Amazing! Thanks etrailer and thank you Louis!
Matt
2/20/2013
I like the videos and helpful advice!
Mitch
2/20/2013
Item arrived in two days and I am excited to use it this next week on our holiday
Rick
2/20/2013
This is the second time I have ordered from etrailers, and the experience has been great both times. Instant order acknowledgement, and my items are shipping the same day! the free shipping over $150 is great too, saved me 28 bucks!
Todd
2/20/2013
The service is great,all the people their helpful and just very very nice to deal with.I will always do business with etrailer.
William
2/20/2013
Very fast shipment and a missing part was resolved equally quickly. Very good customer service after the sale. Thank you!
Allan
2/19/2013
Very impressed with etraiter. Great communication, fast delivery. First order was a strap that could not be purchased locally, etrailer offered me a ion. Have since ordered two additional items. Highly recommend
Billy
2/19/2013
Great wealth of information in videos. Fast shipping and they match prices of competitors. Keep me up to date with the status of the purchase. Cant ask for any more!!!
David
2/19/2013
Great experience. Ordering could not have been easier. Follow up e-mails go above and beyond. Your customer service is great!
Deborah
2/19/2013
Very good web sight....easy to use.
Donald
2/19/2013
GREAT AS ALLWAYS THANK YOU
Francis
2/19/2013
You have a really good fulfillment system. It keeps the customer informed all through the order to delivery cycle. Hope to do more biz with etrailer in the future.
George
2/19/2013
opted for slower free shipping received on 2nd buisness day including one day which was holiday shipped accross 4 states order complete as purchased outstanding service never dealt with such satisfaction before totally pleased
Gerald
2/19/2013
I was extremely pleased with the excellent service provided by Stephanie. She was very professional and easy to work with. Stephanie is the kind of person all callers would be very fortunate to have help them with an order. Thank you, Stephanie.
Harry
2/19/2013
This is the 3rd unit I bought from you. Went in as quick as you could believe.
Lee
2/19/2013
I am very happy, very good service, and fast delivere. Tanks
Luis
2/19/2013
My experience was good, although I was disappointed to know that the item was not in and they had to order it. I always had to keep in contact with them to make sure that they were on top of my order. The pricing was really cheap and I saved a whole lot of money so waiting that amount of time was worth it in the long run.
Matthew
2/19/2013
Excellent, I am based in the UK and needed hitch parts for my RV. I use a collection and forwarding agency in Florida so it made sense to try and fine a local supplier there. But that was a pointless exercise. Etrailer had all the parts in stock and shipped within hours. Jamie was especially patient with my questions and then resolved an error with my online order. I would recomend them to anyone.
Michael
2/19/2013
everything went well very happy so far.
Mike
2/19/2013
eTrailer had exactly what I was looking for at a great price. The ordering process was simple and the updates on the shipping are top notch customer service. Great all around experience.
Adrian
2/18/2013
Best prices that I could find on my hitch and bike rack, and unbelievable service. I ordered them on a Wednesday afternoon and had everything installed on my vehicle Friday night. I figured it would take a week or more with the free shipping option, but was pleasantly surprised!
Brody
2/18/2013
I got a shipping up grade and an item at a great price. whats not to like about that?
Curtis
2/18/2013
Very fast service
Danny
2/18/2013
Excellent! Ordered a tow hitch and now some grease caps. Fast shipping, great service, great prices, and a nice organized/easy to use website. Thanks!
David
2/18/2013
i was glad to find your great web site. alot of imformation there.if i need more wiring i will return..
David
2/18/2013
Outstanding Value and super fast shipping service. VERY HAPPY with everything and will definelty buy from again. I will also tell everyone I know that has a need for any tariler parts.
David
2/18/2013
Wow. Placed an order at 8 and it shipped at 9:20. Now thats quick service.
David
2/18/2013
I found you on the net., I found what I thought I wanted but was not sure. I had ordered the same hitch from JC Whitney for $229.00 but they wrote me back and had to refund my money because they were out of stock. I called your company and you also had the same hitch but were out of stock. Your sales-gal made a call to the manufacture who said that they did indeed have that hitch in stock and I told her to order it for me that I needed it asap. She was very helpful and went out of her way to get me the product I needed in a timely fashion and I am so happy I found you on the web and that you have qualified salespeople, who go out of their way to serve your customers. The boss should buy her lunch for doing such a super job! Although I had to pay a little more for this hitch than at JC Whitney I at least am getting it and I wasnt sent a email stating it is out of stock and I am SOL. So thank you very much and if I am ever in the need for a service such as yours you were put in my favorites. Thanks once again!
Dennis
2/18/2013
Excellent Service!!! Extremely Quick shipping!!! Also has a video you can watch on how to install just about everyone of their products. You will not find a better place to shop for your towing needs.
Dylan
2/18/2013
This site is incredible,they ship to you right away and stay in touch with you about what you ordered.
Gary
2/18/2013
So far everything has been excellent. I immediately received an order confirmation followed by shipping data and later with another email upgrading the free shipping to a two day sooner schedule. This is my first experience with etrailer and I am definitely impressed with good service and prices.
Jay
2/18/2013
E trailer was priced right and my order was recived faster than expected. Excellent customer service. Thank you E Trailer.
Kevin
2/18/2013
The best and fastest tech support of every company I have contacted..I run my own business and over the years in my experience etrailer gets my business everytime....They answer any question even if im not placing an order. Thats RARE…
Mark
2/18/2013
easy to use website. Made a purchase and immediately received a call from a polite representative to verify a mistake I made on my order. Received solid emails on status, including tracking pages to trace my package. Delivered as stated on time and very well packaged even though it was just a swing bar for my trailer. Excellent product that exceeded my expectations. I WILL be using this company again. Solid work ethic.
Mike
2/18/2013
Honest, very upfront company that does exactly what they say. It has been a great experience to do businees with etrailers and I hope to do more in the future.
Richard L
2/18/2013
These guys are insanely helpful !!! i have never had a more enjoyable transaction !!! Wicked fast and informative. wish they all could be this good. I will definitely be shopping here again !
Robert
2/18/2013
This is the second hitch I have purchased from etrailer. The quality is top notch and the service is equally good.
Scott
2/18/2013
E-trailer was great. They were super-fast, very personable, and reasonably priced.
Steve
2/18/2013
I have always been more than pleased by everyone there. I have ordered from E-Trailer many times and never a problem. I wish all shopping was this easy.
Steven
2/18/2013
HI, GUYS YOU AR THE BEST, I BUY A LOT STAF FROM ETRAILER ,ALL ITS VERY GOOD ALL , TANKS AGAIN WALTER MARTINEZ ,I RECOMMENDED ETRAILER.COM TO EVRY FRIEND 100 YESS !!!
Walter
2/18/2013
Great to deal with. My 2013 Dodge Grand Caravan front floor mats fit perfectly. Would highly recommend etrailer !!
William
2/18/2013
Your ease of ordering and timely shipping really stand-out in todays eCommerce. The product is as stated and arrived in four days, installed easily, and is used often. Good hitch, good shipping and good people. What more could anyone want in an experience of shopping online. Thanks, William
William
2/18/2013
The shipping was fast and cleaneverything I ordered came in just fine, and I would use etrailer.com again.
Christopher
2/17/2013
When I put in an order for new trailer wheels and tires on Sunday with the cheapest ground shipping I didnt really expect to get them very quickly. I was so surprised to receive an email back the same day saying that not only had my order already been processed and shipped, but they upgraded the shipping for free. I couldnt believe the tires were waiting for me when I got home on Wednesday. What a fabulous experience. This was my first time shopping with etrailer, but it definitely wont be the last. Amazing customer service!
John
2/17/2013
I Loved several things of my experience dealing with E-Trailer. First: They had the product clearly and easily found on the web site right off the bat. I Loved the way you could compare two of their own products side by side to help with choosing the best product for you. I loved the fact I could call in the middle of the afternoon on a SUNDAY and place my order with a live representative. Loved that she was very professional and knowledgable. Even letting me know how much of the product I was ordering that they keep in stock since it is more a speciality part. Then was quick to let me know that they could get more of the parts in rapidly and to my door just as quick. I loved they instantly were emailing confirmation and filling me in how they would continue to follow up with my order. I loved she sets me up to receive the special catalog/sales items E-Trailer regular offers. So in short, I loved my entire buying experience with e-Trailer.
Lance
2/17/2013
I was very pleased with my first experience with etrailer. The transaction was smooth, and the communication and shipping was top notch and fast! Thank you etrailer. I look forward in doing future business with you!
Thomas
2/17/2013
To me eTrailer.com its the best website I tried to find all the parts that I needed for my frontier in 5 other websites but non of them had it. And they are so helpful over the phone
Victor
2/17/2013
Great service and prompt delivery. Thanks.
William
2/17/2013
Great service, the right parts, great price, and quick shipping. Thanks.
Alex
2/16/2013
Like your site, easy to navigate, prices are most of the best out there on the web I have looked and what you order is on its way quick!! This is the second time I have placed and order with etrailer.com and everything so far has been great! pricing/shipping My family and I have just bought our first trailer and looking forward to using it and using etrailer to get the extras taken care of.
Chris
2/16/2013
etrailers customer service was outstanding. I especially want to thank Michael Howell for making the extra effort fof contacting Fulton to determine exactly what new product would replace the 40+ year old winch I had that was no longer available. Thanks also for keeping me informed at every step as my order was processed through your system. Etrailer.com managed to keep me informed without flooding my in-box with extraneous advertising clutter for things I didn’t want or need.
Darrell
2/16/2013
Had a question about the TBC I wanted to order...sent an e-mail and was promptly answered by Louie T. who needed a little more information....immediatley responded back and set up a link to place the order.
Donald
2/16/2013
Well, you underestimate the time to install. It turned into a 3 hour job because the fit was very tight. But it went in and I am happy with the hitch. I dont intend to tow. the purpose of the hitch for me was so I could haul my bikes. I absolutely appreciate the service your company gives. Always good delivery and in good condition.Thanks
James
2/16/2013
Very good product , excellent service.
Jan
2/16/2013
Phoned about parts if in stock.Gail very helpful.Took my order ,made sure it was shipped right away.Had to pick it up in Great Falls,only had 2 day window to do so,as I live in Medicine Hat AB.Will see if parts are there on 25 Feb.Send another message when get back to Canada.
Jim
2/16/2013
Right part, right price, fast response on the order and received faster than originally told. Id say excellent experience.
Marc
2/16/2013
Very cool shopping site found just what I wanted and service is awewome!
Mark
2/16/2013
Great, shipped right away and received right away. What could be better? Laura was courteous, knowledgeable and pleasant to speak with. The whole process took just a few minutes. The trailer hitch looks solid and very easy to install. looks like an OEM application. Like your tracking detail, neat.......
Samuel
2/16/2013
Painless ! I was happy to find explinations for your product as well as instillation information. I was also suprised my order was upgraded as far as shipping and shipped the same day. It was a good experience and I will shop with you again and pass your site on to my co workers. Thanks,
William
2/16/2013
I am so pleased and will continue to shop at etrailor.com. The customer service was outstanding and the quick responses to my online purchase and shipping details was just great! Thank you for making my purchase and shopping experience one to remember!!!
Cristine
2/15/2013
The customer service was excellent and the experience was pleasant. The agent answered all my questions and helped save me money. His expertise helped me determine which product would work the best for my car and utility.
Deanna
2/15/2013
Very good price on the RV Level Plus. Very fast shipping. Good product. Thanks.
Garry
2/15/2013
i got the towing mirrors for my 2005 ram 1500 works great
Jeff
2/15/2013
I have just recently needed trailer parts and found etrailer online and ordered some wire, junction box, and a step support for my rv. I ordered and they upgraded the shipping at no charge. I recd the order and everything was shipped and all people that sent emails were very helpful. I placed another order just the other day but they didn’t have one of the items on hand, they found the other item for me the next day and the order was shipped complete that day, and the item they didn’t have on hand was ped shipped. These folks seem to really care about doing things the right way to help the customer get what they want and in a timely matter. John schulder
John
2/15/2013
Great service!! Items I wanted were in stock. I placed my order in the morning and the items were shipped by the early afternoon of the same day! They even upgraded my shipping to Express Shipping at no extra charge. AWESOME!! Will be ordering from etrailer.com in the future.
Kelli
2/15/2013
I have purchased from etrailer.com on 2 occasions. Each one has been a great experience. Prior to the sale I had a few questions that I emailed in and each one was answered thoroughly and promptly. The items were shipped out the same day in both cases and arrived quickly. Not to mention, their prices were the lowest on the web. I would definitely recommend etrailer.com.
Marc
2/15/2013
I asked etrailer.com staff a technical question and got a helpful answer. When I was ready to make a purchase they made it happen and it shipped out lightening fast. I will use them again.
Michael
2/15/2013
I have a two inch reciever on my truck and after the bolt has been ed and tightened down it does not extend out enough on the other side for the lock to snap in place. Probably about 1/4 to a 1/2 longer would have been great. Oh well guess Ill have to just keep looking. Any one have any other ideas?
Michael
2/15/2013
Great customer service I found e trailer to be very helpful. When the local hitch shop and the dealer failed to even return my calls Thank you Nikki
Michael J
2/15/2013
Received the hitch and wiring harness within three days. It took me about 20 minutes to install the hitch and 30 minutes to install the wiring, its just plug and play, very easy. Went slow so I didnt miss anything. The install was very easy.
Ralph
2/15/2013
Great service! and informative web site! The install videos are dead on! Thanks, RS
Richard
2/15/2013
Merchandise came earlier than expected - Jordan G upgraded my free shipping slow option to a faster shipping option and I got my product in less than a week. Price is good, shipping is good and cheap what could be cheaper than free so I would definitely come back here if they carry the stuff I need.
Rod
2/15/2013
The shopping experience was great. Will buy from again.
Roger
2/15/2013
Great to work with. Fast shipping and FREE. Delivery date was 2/18/2013 and got it on 2/15/2013. Supper fast shipping Thanks
Ron
2/15/2013
Excellant service, my hitch arrived earlier than expected. I am very impressed with the quality of the hitch. I have 2011 Odyssey and everything went pretty much according to the videos. The wiring plugged in easily but I had to add about a foot of wire to the ground to get it to the screw. Also getting behind the panel was not as easy as depicted. I ended making a hole in the bottom storage compartment and mounting the relay and storing the wiring there instead of under the bottom of the panel. It actually made things more accessible, now I only have to remove the fuse cover if I need to do anything. One flat end of the hitch broke through the box during shipping so I got some metal primer and paint to to touch up the bare metal. Hitch mounted without a hitch! I even got the plastic back in the wheel well by drilling the hole bigger as suggested. Very impressed overall and would do it again if I need another. Great company.
Timothy
2/15/2013
Excellent service, prompt delivery, and very helpful customer services to answer my questions. Installation video easy to follow and although I havent received my shipment yet, it is on the way with tracking information. I hope the instruction manual will be as helpful and clear as the video. Thank you.
Victor
2/15/2013
I ordered custom fit towing mirrors for my dodge truck. They arrived today. They fit over my existing mirrors. I installed them without tools in less than 5 minutes. They are adjustable and do not interfere with the viewing feild of my mirrors. And they look great!
Waine
2/15/2013
I am impressed with etrailers web site, accessability of features on the site, and comprehensive availability of how to videos. The e-mail confirmation was customer friendly as well. Thank you!
Adam
2/14/2013
I would recommend etrailer. The lock I ordered, while not in stock until April, however, the folks there emailed me and called me to offer another option, and let me decide what I wanted to do. When there was a potential issue with the second option, they again called me to keep me informed. Fantastic customer service, and I will definitely keep them in mind for any future purchases.
Al
2/14/2013
Thank you sherry and christy for you help in my purchase of new rails and brackets for my 5th wheel hitch. Both of you were very polite and courteous through the whole processes. Thank you Mike for the video explaining that these custom fit brackets would install into my new truck. Thanks again for everyones help good job.
Chuck
2/14/2013
This is one of the best companies to deal with. Their customer service is excellent. I received updates on my backorder item and complete shipping details on my order including its location from the manufacture. I never had to inquire about my order because of the excellent follow through of etrailer.com. I would highly recommend this company.
Eric
2/14/2013
GREAT WEBSITE QUICK, EASY HASSLE FREE CASEY WAS GREAT TO WORK WITH
Gary
2/14/2013
Nice website, easy to move around and find what your looking for. Great prices Excellent communication during shopping and/or shipping experience.
Gary
2/14/2013
The ordering process was a very pleasant experience as Kim was extremely courteous,thorough, and informative. The follow up with order number and tracking etc. has been excellent also. All of the above,together, made for a great experience! Keep up the good work! Thanks again.
Harold
2/14/2013
Great customer service. Good prices and really fast delivery!
James
2/14/2013
Talk about fast, friendly service. I ordered my equipment for my equinox on a Tuesday and was installing it on Thursday evening. I have never ordered anything online and received it nearly as fast, even if I paid for premium shipping. Great job eTrailers. I will be ordering from you again real soon. I will tell all my friends about you and anyone else I hear saying they need receivers or hitches and harnesses. Just be sure to watch the install videos, really make the install process a breeze.
Jeffery
2/14/2013
Product was at a very good price return policy was outstanding and convinced me to try this retailer. Communication and shipment met or exceeded expectations. I will definitely shop here again.
Kenneth
2/14/2013
Great experience. Ordered Tuesday night and got on Thursday afternoon. Great quality. Lights fit perfectly. The only down side is when you install the lights it takes up about an inch or so on the inside. Which makes it harder to put a large box in it. Other than that wonderful product.
Patrick
2/14/2013
this was one of the most pleasent ordering i have had in years The person was plesant and great to talk to plus she was very smart about the parts i was ordering.
Richard
2/14/2013
Very easy and efficeint tranaction. will do again.
Robert
2/14/2013
Excellent customer service. I received the wrong part and e trailers customer service department was notified and rectified my situation is no time. The correct part was shipped and received in Hawaii and the customer service department supplied a UPS return label for the original item to be shipped back to MO. Thank you very much, R. Tom
Ronald
2/14/2013
Good experience, except there was a duplicate order unknown to me, it was canceled. Thought was order was canceled, had to send an email to find out what happened. If canceling a duplicate, pls send an email as to why. Otherwise the easably of ordering and the quick response of Peggy was great.
Ronald
2/14/2013
Great service, good prices, timely shipping of products.
Charles
2/13/2013
Fantastic service. Thanks
Daniel
2/13/2013
Great communications and fast shipping. Offered an equal alternative for an item not in stock. Thanks!
James
2/13/2013
I was very impressed with your company. The site is very friendly and it was easy to dertermine and locate what I needed. Customer Service was very expedient in answering a question that I had. I would definetly recommend etrailer.com. I expect I will do a lot more business with youll
James
2/13/2013
I ordered my trailer hitch, ball mount, and wiring harness on Monday morning. It was delivered to my house by noon on Wednesday. I will recommend etrailer.com and order anything else I can. Great service and products!
Joseph
2/13/2013
Good experience Nicole M. was knowledgable and sweet to talk to thanks Keith.
Keith
2/13/2013
Prompt service with great communication on order also web site is easy to shop. Thank You
Leonard
2/13/2013
Great experience, very easy website to navigate and find what you need. Thanks!
Richard
2/13/2013
I thought your web site was great easy to find what you need and great pic of your product. Thanks, Robert
Robert
2/13/2013
Site was straight forward and easy to use. Service was great. Shipping was quicker than quoted. Very pleased with my purchase experience. This was the first time, and will use eTrailer again in the future! Thank yall!
Robert A
2/13/2013
I placed my order on 10 Jan 2013. Paid for 3 to 5 day delivery. Got my order at 1244 pm 13 Jan 2013. Cant beat that! Very pleased with the shipping and the product.
Roy
2/13/2013
First class service! I have purchased many things over the internet...your site made it easy to find the somewhat obscure part I was looking for and I received a has been shipped notice in a matter of hours after the purchase. I am impressed!
Steve
2/13/2013
it,sgood to know where to get the right parts.
Curtis
2/12/2013
Excellent service. Recieved shipment a day early than expected. Quality product. Information and order processing was easy and fast.
David
2/12/2013
Absolutely cannot beat the service and quality of products.
John
2/12/2013
GREAT SERVICE,THANKS
Larry
2/12/2013
I think your website was very informational regarding the products I was looking for. I also very much appreciated the instructions with real pictures and the how to videos. Great job.
Mark
2/12/2013
You gave me what I wanted, Thanks!
Mike
2/12/2013
Videos- great Products- excellent People and service- Fantastic I am very particular about how I do my work, never let someone else work on my vehicles. Kit contained all needed material. I do not splice with butt connectors or 3m taps, only solder and shrink wrap. Personel were great, even talked to your installers about a question I had.
Patrick
2/12/2013
Best deals and customer service I have ever had and I already recommend them to friends and family.
Rob
2/12/2013
I made my second large purchase from the eTrailer online team this week. Once again they did a superb job contacting me personally to advise the shipment and content was en-route. What I like about eTrailer is they have a good selection, easy to work with and send you personal e-mails to ensure the order is working for you. I buy allot online now and I give this company high marks.
Robert
2/12/2013
Bon service tres satisfait a recommander
Roger
2/12/2013
Best WEB site for hitch buyers. I talked to two people and both were very knowledgeable and helpful. Price was very competitive.
Ronald
2/12/2013
The best Rebecca was the best very helpfull great experience she was the best
Roy
2/12/2013
I was extremely pleased with the quality of the Cargo Bag and the speed with which I received my order. My order was placed with Standard Shipping 5-7 day, Etrailer upgraded my Shipping free to 3-5 Day and I received my order 4 days after I placed it. Very satisfied and will recommend Etrailer to others.
Russell
2/12/2013
Very helpful, and prompt. Will be able to start hauling newequipment all over theUSA using your parts. Thank you, BT
William
2/12/2013
etrailer.com is a very unique website in that it has everything you would need for a trailer or project all in one place ! i honestly havent had to go to another site . its easy to surf through with its down menus and its multiple choice search criteria that makes it super easy to go to exactly what you need! Thank You etrailer for doing a great job where others fail!
Andy
2/11/2013
I was very happy to receive the prompt and professional treatment from your company. You shipped same day and used priority status so I could receive my chains sooner. As you may have heard from the news,we in Ct just got 30+ inches of snow and it was too much for my Silverado without chains.Thanks again for your prompt service. Tony Magazzi Sr
Anthony Sr
2/11/2013
Perfect fit as a replacement on my 1998 shorelandr trailer. Installed in about 5 minutes.
Bill
2/11/2013
Great to do business with. Great selection and fast shipping!
Charles
2/11/2013
Excellent customer service. Fast and accurate shipping and good prices.
Claire
2/11/2013
Communication on order was great! Wiring harness fit perfect on by T100 pickup. Only problem I had was getting my connectors to come apart after 16 years of being under my truck. Took some work but finally succeeded.
Daniel
2/11/2013
Very easy ... Someone from WV could use your web site Lets Go Mountaineers !!
David
2/11/2013
this site is great i ordered pop n lock for my GMC i took only few minutes and price is right. good site to shop
Fareed
2/11/2013
etrailer is definatly your go to place for anything trailer. From shipping to stock availabilty to your first call with customer service to online orders, they are number 1. My complete expeirence was pleasent and any quuestions were very quickly answered. They have great item videos to instruct and show quality of items. And oh yeh, they have great prices & price guarantee. You will not be disappointed. Give em a try.
Jeff
2/11/2013
My absolutly favorite site on the web. I spend hours and hours browsing everyday. Best shipping deals ever. Thanks
Jeff
2/11/2013
Our experience dealing with e trailer was very satisfying. We had a problem with a product, I emailed them and they are sending a replacement. You cant get better than that.
Jimmy
2/11/2013
I just received a post delivery followup from Patrick at etrailer. UNBELIEVABLE ! This has been the best online parts ordering expiereince I've ever had. These folks are head and shoulders above all the rest. Thier order and payment forms are the easiest I've ever used. Once the order was placed they kept me in the loop ,received emails advising me when order was recceived, filled and ready to ship,when it shipped and now a followup to make sure everything was ok. They apparently keep a good inventory of parts as the items I got from them were not readily available at the local Redneck warehouse or at either of the two other trailer supplys. Price was right and service was fast. I highly recommend this company they conduct business the way it was done in the "good old days'. Give them a try, it'll restore your faith in the American business system.
John
2/11/2013
Great prices, quality product, incredibly quick response and delivery - easy to use web site and lots of choices...could not ask for more! I would recommend to anyone.
Kathie
2/11/2013
I have dealt with eTrailer for three different vehicles now. Great experience every time.
Kenneth
2/11/2013
etrailer.com always has EVERYTHING I need. Specifications are great as well as showing you matching items. My problem is that I like to shop for a few days to make sure that I do not forget anything. Etrailer.com clears your shopping cart after certain amoount of inactive time and this does not help me.
Michael
2/11/2013
web site is great, very easy to pick stuff out. i ordered 4 items and they all arrived in less then a week with free shipping.
Mike
2/11/2013
You guys are awesome.
Nick
2/11/2013
Fast shipping, great product at the fraction of the cost at dealership. My local dealer carries the same brand of accesories at 4x the price. My 3rd time shopping at etrailer and cant be more pleased.
Ognjen
2/11/2013
ORDERED ON THURSDAY.ITEMS CAME IN ON MONDAY,STARTED INSTALATION AFTER WORK EVERYTHING FIT WONDERFUL 3 1/2 HOURS LATER IT WAS FINISHED. THANKS RICK BUTCHER 2003 2500 DODGE.
Rick
2/11/2013
Nice people, and they know there jobs.
Robert
2/11/2013
everything was easy to find and the process was painless
Hugh
2/10/2013
I want to thank everyone at etrailer.com for the excellent shopping experience I had. I received the items in a lot shorter time than I expected and it was exactly what I ordered. Your directions on getting the right size was very helpful too. In the future I will use and recommend you to my friends.
Jerry
2/10/2013
when i consider an upgrade to one of my trucks or trailers..i hit the e-trailer web site to see whats available for my project.I always find exactly what i want and the products are always available. fyi..I d links to similar sites a long time ago, Thanks e-trailer, you guys rock
Michael
2/10/2013
Wow......Just really.....Wow....Web site great and easy and informational. Really liked the videos, loved the follow thru with email.....really fast service......I am going to be looking for other great products and sales in the future.....Your web site and customer service stand alone. Keep up the superior work....Cant wait to get my hitch..... Pat G.
Patricia
2/10/2013
Outstanding! Not sure if they could have gotten my order to me any faster. Very helpful and knowledgeable. thanks, paul
Paul
2/10/2013
Fast shipping, good product descriptions, very helpful email response to questions, prices are competitive
Ronald
2/10/2013
You guys are awesome! Not only did my order ship almost immediately, you kept constant communication on my shipment ! I tried your site on a recommendation from a friend. I am so glad I did! I will be purchasing from your site in the future when needed. I Highly recommend your site! From top to bottom everything about the company is thorough including - shipping, price, customer service, & the instructions to install. Thank you so much for my great purchase!!!
Bill
2/9/2013
great.......my favorite trailer supply source from now on, thanks
James D,
2/9/2013
super fast shippment and best trailer hitch ive ever used. you guys are great.
Josh
2/9/2013
It was easy to find items and place order. I received both e-mail support, and phone support for questions I had about other items. Then Eric upgraded my shipment to 3 day delivery for no reason then to give good customer service. My experience hads been great.
Robert
2/9/2013
very good web site and lots of parts
Robert
2/9/2013
I am amazed Etrailer shipped my order the same day, no Im not amazed, they did it before, this is the best company I have ever done business with . I bought a new enclosed car hauler, purchased some stuff with Etrailer, but I have more to purchase to set it up and they will get all my business. Thanks Etrailer.
Ronald
2/9/2013
Outstanding service. The part I ordered arrived way ahead of expectation. You have set the standard for other retailers to model. You obviously pride yourself on excellent customer service! I will highly recommend your company to family and friends.
Charles
2/8/2013
Fit perfect 10 min to install. Bought a curt hitch for new 2013 KIA Sportage. Thank you for fast shippment.
Donald L
2/8/2013
awesome selection and pricing
Ed
2/8/2013
Excelldent service. Product was of high quality. Shipping was fast, quicker than promised.
James
2/8/2013
Kimberly was DELIGHTFUL!
John
2/8/2013
These guys rock!! True meaning of customer service!! I recommend them to everyone!!
Kevin
2/8/2013
Absolute best service and product price ever, with free shipping. etrailer even upgraded my shipping speed for no extra charge.
Mack
2/8/2013
I think it was great it was fast and it was just what i needed exact size thanks
Manny
2/8/2013
This is the 3rd time I have ordered from etrailer and I am again very happy with the complete experience, I talked to Judy M about a 5th wheel hitch for my truck and what I needed to install it start to finish, she was very friendly and completely on top of what I needed to do the job. The shipping was fast and great communication of when the order went out and tracking info. I will continue to dfo business with them. Thanks guys!
Mark
2/8/2013
To be quite honest I had tried to order a tow bar part for our Saturn Vue from a company someone had suggested to me. The company was Towmaster Tow Bars.com. I ordered it January 28th 2013 and as of Feb 25th they still had not sent it. I called three times and kept getting the run around about why they had not shipped it and they said it would ship out that thursday or friday, well three thursdays and Fridays past...... so that floowing monday I checked with them and they still hadnt shipped it. I called etrailer after hanging up with them and got some of the best service I had ever recieved!!!! This company had the part in stock and shipped it out that day!!! wow... better yet it came in two days!!!! OMG I cant say enough about how wonderful this company is! I will recommend you buy everything you need from them. Wanna a great reliable company to purchase from? Here it is! Thank you E-trailer.com!
Mia
2/8/2013
FANTASTIC OPERATION COULDNT BE HAPPIER THANKS FOR ALL YOUR HELP!!!
Mike
2/8/2013
I ordered 2- 15 tires Karrier code AM32395 and 2- 16 Gauge steel Fenders code F1075X32-1R Received all faster then I expected, That was good. One Fender had a scratch 9 long. I was able to take care of it. You cant see it at all now. But I dont like doing extra work. Still on a rating from 1-10 10 being the best, I would still give the service and parts a 10. Will be ordering again soon.
Mj
2/8/2013
I love this site!Great service,Great Products and I will tell anyone to buy here if they need a hitch.I will be doing more business with you in the near future.Thank you so much!!!!
Paul
2/8/2013
Everyone at E-Trailer was GREAT!!! I asked about an item they did not stock. Not only did they get me answers right away, they added the item to their stock list so I could order it!!! I never had to follow up - they always kept me informed of the status via email or phone calls. Highly recommended!!!
Rex
2/8/2013
Very happy with the product and also with the seller.
Robert
2/8/2013
great service
Tony
2/8/2013
Everything was perfect. Not one bad thing to say. I loved the customer service. They answered questions quickly and also provided email updates on status of shipping.
Travis
2/8/2013
I ordered a hitch for my new kia sportage on wed afternoon, by fri afternoon I installed it! The experience of buying and installing couldnt have been easier! thanks, Judy....
Willie
2/8/2013
My order from etrailer.com was handled perfectly. The customer service reps both via email and the phone are efficient and knowledgeable. I needed to pinpoint a specific delivery window, and they not only helped me do so but exceeded my expectations. My items were not in stock at their distribution center and would not be available to ship for another 7 days. Customer service re-placed my order with a direct shipment from the manufacturer via upgraded shipping within the hour. My package shipped out the very same day and will arrive in 3 business days! I couldnt be happier with my shopping experience.
Ashley
2/7/2013
The team at etrailer is THE best when it comes to customer service. I found a cheaper price on rack I ordered on Amazon. $8 difference but free shipping through etrailer and saw that etrailer will price match. I got a response amd refund within 24 hours of my email! Got an email confirmation that my order was shipped the next day and had a surprise that my shipping was upgraded as well! Completely made my day. I work in retail and customer service and can tell great service from mediocre service and I had the most pleasureable experience with my purchase. Thank you very much from a very satisfied customer!
Donnell
2/7/2013
The follow up was impressive, George started the Kevin shipped expedited thank You Then Patrick saw it was delivererd and wanted to make sure all was well!!!! Great job guys, I will be sure to review the product when I have it together and ready for use however until winter is over it will stay in the garage.
John
2/7/2013
Service is great! Once I ordered got fast response about shipment details. Defiantly will be ordering more parts in future
Joshua
2/7/2013
You guys are just awesome, I had heard from others that the customer service on this site was great but I really didnt know just how true it was. Shipped my product within minutes and free upgrade on shipping time? I have to say I am extremely impressed. If I ever need anything I will be sure to come back and recommend you guys going forward. A+ Experience!
Kevin
2/7/2013
Good products, fair price. Excellent shipping to Canada.
Luciano
2/7/2013
Was a satisfactory purchase.
Mark
2/7/2013
Thanks, quick and fair.
Mel
2/7/2013
You all are so very friendly and very knowledgeable about trailers. Michael quickly answered at least 3 emails about my problem and what parts would be best. I placed my order and very soon there was an email from George saying it was being processed. Then, on the same day as I ordered there was an email from Dan saying that my order had shipped and there was a free upgrade for faster shipping. Your website is very informative about your products and FAQ. What could be better? I think you all are GREAT!
Melburn
2/7/2013
Easy to use site, helpful staff, reasonable prices.
Nicholas
2/7/2013
parts bolted right on and the price and delivery are to be applauded
Peter
2/7/2013
etrailer was awesome to deal with super fast shipping and items arrived on the date I was told it would. Items all look awesome Thanks etrailer
Philip
2/7/2013
friendly and fast shipping
Sabine
2/7/2013
GREAT JOB EASY ACCESS ON WEBSITE
Barry
2/6/2013
Ordered a tailgate lock for 2005 Chev, easy to install and works great. Fast shipping and great customer service!
Bob
2/6/2013
YOUR REPRESENTIVE KIM WAS VERY HELPFUL AND PLESEANT, I WAS SUPPRISE THAT THE PARTS WERE BEING SHIPPED FROM A MISSOURI ADDRESS. THANK YOU IN ADVANCE FOR ALL YOUR SUPPORT AND HELP. P.S. THE VIDEOS ARE VERY HELPFUL.
Ed
2/6/2013
Very impressed with speed of delivery. Installed product today and it fits like a glove. Keep up the good work!
Gary
2/6/2013
Etrailer.com has fantastic customer service! I have yet to receive my new hitch because I just ordered it today. Within an hour of placing my order I was contacted by Kevin J. Kevin told me that he was able upgrade my shipping to priority for free. This company has impressed me with their customer service. I will upload a pic of my hitch once it is installed. Thanks Etrailer!
Howard
2/6/2013
I ordered 2 grease seal and 2 grease caps. i received them today and they are the perfect fit, Cathy T was very helpful with the dimensions as I wasn’t sure. I will surely recommend etrailer.com to any of my friends Thank You
James
2/6/2013
Nicole was very helpful and knew exactly what I needed and helped me get them ordered. Shipping was fast as was told would get them friday and they came in on wendesday. Will highly recommend your company and will be buying more stuff. Thank You A very satisfied customer
James
2/6/2013
So far, this has been an exceptional transaction. The order went smoothly, and I expect to see delivery today. GREAT SERVICE!!! Im probably going to post a video of the installation, so Ill update this review as it progresses. I would definitely recommend etrailer.com to anyone. Jim
Jim
2/6/2013
I could not be more impressed with the customer support and helpful suggestions from Cathy. My order shipped within hours of my phone call. I look forward to utilizing etrailer.com for all of our RV accessory needs.
John A
2/6/2013
Travis was awesome on the phone. He processed the order and I received email confirmation of it before we ended the call. I did not place the order until after 6:00pm and the hitch was delivered the next day. I realize that I live in the same state they ship from but that is impressive.
Joseph
2/6/2013
Etrailer is very easy to deal with. They kept me abreast of my order from the begining to the end. Ill do business with them again.
Ken
2/6/2013
Great product selection and amazingly fast shipping!
Michael
2/6/2013
Great web site! Found exactly what I was looking for. Plus the order and shipping transaction is customer service at its finest. Thank you.
Richard
2/6/2013
Etrailer provided exceptionally good service when I ordered my cargo bay, insuring I would recieve the shipment in time for my trip. They communicated the status of my order, and really went the extra mile for providing good customer service.
Russ
2/6/2013
Great Quik Service! Soild Communication. Product works very well. Would reccomend to anyone needing these types of products.
Tim
2/6/2013
New trailer lenses arrived in excellent condition, were a perfect match to the originals and installed without any problem. The shipping time was quite short despite the fact that I chose the lowest cost option.
Bruce
2/5/2013
great price, friendly staff...website could be improved a tad a little difficult to do general search for specific part-but i found it!...Overall, very pleased!
David
2/5/2013
I was shocked at how fast it took for my order to be filled and shipped. I Will make sure to spread the word about your company. I will check your company first when I need more hitches.
Donald
2/5/2013
Perfect fit! Cant wait to try it. Shipping was very quick.
Etienne
2/5/2013
Was extremely happy that I found what I was looking for at a great price. I bought a 52 Stewart coach 8 x 37 Trailer and the coupler was damaged. Found just what I needed.
Fred
2/5/2013
This is my first experiance with e trailer, Prior to calling I read the reviews as well as the company policy and statement. I then called and got Cathy. She is VERY knowlegable about their products and even called the manufacturer to answer a question I had. I did orderan item for $200 + and will be ordering another $300 to $400 in the next couple of days, Thanks Cathy.
Gary
2/5/2013
Wow, love the new hitch cover! Even better than pictured and fits like a glove. Price and service were top dollar. Youre on my best seller list for family and friends!
Harry
2/5/2013
I had an issue with an order that I had placed. Customer service rectified everything very quickly and made things right.
Jean-francois
2/5/2013
Excellent.
Jeff
2/5/2013
ordered today, shipped today, for 7 bucks delivery charge, how can one go wrong!! and arrival date in only 7 days.
Joel
2/5/2013
Wow great service.
John
2/5/2013
Great prices! Great service! I had my order in 3 days. My order was correct and very well packaged. Etrailer sent an e-mail with links so I could see the progress of my order and track the shipment on UPS. Good job and thank you!
Kyle
2/5/2013
So far I have bought replacement trailer hubs and a 2k lb hand winch and I couldnt be more pleased with the service I have received. The winch is on order but the hubs I received within a few days of ordering them which was great. Ill definitely be returning to them for anymore of my, trailering, needs.
Richard
2/5/2013
TRAVIS WAS VERY HELPFUL. HE ANSWERED ALL MY QUESTIONS AND WAS VERY CONCERNED THAT THAT I HAD THE INFORMATION I NEEDED. THANKS TRAVIS
Ted
2/5/2013
Awesome fast shipping. Good customer service. Will use again
Tim
2/5/2013
Fast and helpful with questions
Anastasia
2/4/2013
Product is fine and got here quickly. Very good service.
Barry
2/4/2013
Amazing service!! I found this site and wasnt sure about ordering tires online, however the price for just 1 tire with mount was about $100 less than anywhere in my area so I decided to give them a try. Glad I did, I placed an order on 1-29-13 for 3 tires and received free standard shipping 5-7 days for my order of $150+. I received immediate confirmation that the items were in stock and that I was also receiving an upgrade on the shipping at no additional charge. My order arrived just 2 days later on the 31st. I will definitely be using them again. Great experience!
Bradford
2/4/2013
Dear Ellen You did a wonderfull job. It was a pleasure doing business with you. If I need anything else I will call you. Thanks Again Chuck
Charles
2/4/2013
I first was made aware of Etrailer some 10 months ago. The service is wonderful and the products surpass my expectations in terms of quality etc. I needed to return an item that I had ordered inadvertantly and the $ amount was returned to my checking account. It is the personal attention and communication that makes everthying such a joy.
David
2/4/2013
My order went smoothly. I was informed for confirmation in a timely manner. My order shipped the same day - what more could I ask? Im very pleased.
Gary
2/4/2013
Best put to gether kit Ive ever installed. Everything was there except the tools. Top quality stuff. Installation video was perfect.
Jeffrey
2/4/2013
Great service. Ordered on Friday and it was here on Monday.
Laura
2/4/2013
Just completed another satisfying buying experience with eTrailer. The breadth and depth of their inventory can satisfy anyone building or maintaining a trailer. More important, this online retailer is probably the very best when it comes to customer service. They updated emailed me every step of the way - from order confirmation to delivery.
Lester
2/4/2013
I have ordered several items from ETrailer and without exception they have all been just as advertised and shipped out quickly. An excellent experience all round!
Michael
2/4/2013
Top notch service, and video of lights working so I could see them working is what sold me! Extra effort always makes a big difference! Will definitely return here again!!
Paul
2/4/2013
Great customer service!
Andrew
2/3/2013
I really enjoyed the online shopping experience with etrailer. They responded to my purchase much faster than I had anticipated. I spent a lot of time researching what kind of bike rack I wanted. Etrailer presented me several options which made the experience that much easier.
Donald
2/3/2013
Im the type of person who has to talk to someone to purchase something. I always have questions about what Im going to buy. The person I spoke with answered all my questions an the decision to purchase that product did not take long. Very professional and we hung up an it was done. Emailed me when it hit the road, an not too long it was here, the packaging was way above an beyond. Its obvious this company makes sure the product gets to you in one piece. Than you very much you get 10 stars from me
Ron
2/3/2013
Product as advertised. Great price, arrived on time and fit like a glove!!! Thanks alot!!!!!!!
Bud Marcia
2/2/2013
Everything went as described in your video. My seventeen year old granddaughter did the installation.We will not be able to do final test with trailer until March but sure it will all work great
Edwin
2/2/2013
Ordered and shipped in same day with an upgrade from standard shipping to express gratis! Thats what I call a customer friendly experience. Thanks!
Gregory
2/2/2013
Great Service,Fast Shipping
Jeffrey
2/2/2013
Very nice and professional.
Mary
2/2/2013
I just ordered an LED square trailer stop, turn and run tail light with a clear lens. The price was about $10.00 cheaper than from an auto parts store and I got a notice that it was shipped 2 hours after I ordered it. I just received it today. It was scheduled to get here 3 days from now. I will be a return customer. Glad I found this site.
Murphy
2/2/2013
Was really easy and fast, I really enjoy the experience
Ricardo
2/2/2013
I was impressed with the prices and Tommy C who helped me with my order fast shipment. will do business again.THX
Aaron
2/1/2013
Ordering through etrailer was a cinch. AND they shipped my hitch out on the same day, upgrading my shipping preference for free. Great customer service and would definitely order from them again.
Brittany
2/1/2013
My first experience was better than I might have anticipated. The folks that reviewed my order caught a couple mistakes I made when I submitted the order. They gave me call to confirm that is what I wanted and after them explaining it to me I could see where I had gone wrong. I wish I could remember their names a girl in the phone bank and the head of the installation dept. Also the gentleman that did the installation did a great job both in the installation and then explaining things to me. GREAT PEOPLE! Thanks for renewing my faith, that there are companies out there that care about quality and customer service.
Garry
2/1/2013
Fantastic service and customer service thank you Bridget. Items went into shipping within minutes of placing my order.
James
2/1/2013
Great experience, faster shipping than I was expecting. Unit arrived at my front door and the next morning I effortlessly installed the unit on my 2013 RDX. Bolts lined up perfectly. Had a little help on holding the unit in place and having someone pull back the facisa a bit when I first placed the unit. Took about 20 minutes.
Kenneth
2/1/2013
Excellant Service as before. To asnwer your question, I have recommended etrailer to a friend.
Kenneth P.
2/1/2013
Great service. Very fast shipping 3 days from order to door steps
Mark
2/1/2013
etrailer is very fortunate to have an employee like Rose G who from our initial contact to present has been most helpful and the reason I ultimately placed my order. Help informing me of product and now in concern over shipping Rose has been there for me. Thank you Rose G. and thank you etrailer....You now have a loyal customer. Bob SPRINGRIDGE FARM California, Maryland
Robert A
2/1/2013
So far my experiance with Etrailer has been great. I needed to ad an item to my order, i called and a young lady named Debora helped me get what i needed & added it to my order & got it out to ship on the same day. Look forward to doing buiness with them again!
Steven P.
2/1/2013
Awesome experience, way more follow up than normal online purchases and a free upgrade to my shipping has never, ever happened to me and I buy 50 of my total purchases online. Thanks for everything!!
Thomas
2/1/2013
great web site and very fast response to order. I have a Curt hitch and it is very well made and a good deal from Etrailer
Tom
2/1/2013
Your service is both efficient and extremely quick. I ordered a bike rack and a bumper adapter at 11:30 am CST on January 31st, and UPS just dropped it at our door at 2 pm on February 1st. In between, I got two emails-one confirming my order and a second confirming shipping with tracking information. I appreciated your prices, which were the lowest available, plus free shipping for orders above $150. All in all, an excellent experience. Thanks so much for your excellent service.
Victor
2/1/2013
great hitches and awesome prices. this was my third hitch purchased over the years from etrailer. they ship extremely fast and their product has never disappointed.
William
2/1/2013
Fantastic web site! Many choices, great prices, simple interface and a smooth checkout. I was also upgraded to an express shipping at no extra! I will definitely recommend this company to my friends!
Barton
1/31/2013
I looked around town and couldnt find a better price. The shipping was fast and arrived on time....Im very pleased
Derrick
1/31/2013
Needing a few parts for a front mounted hitch for my 2012 Tacoma, I received the same service for this order as I did for any previous order. Customer service spent the necessary time to look up the part numbers, check installation instructions and send them out right away - ALL FOR AN ORDER TOTALING $0.95!!! This tells me that all customer orders are important to them. Nice to find a company with dedicated workers... dedicated to the customer.
Frank
1/31/2013
This is my first purchase at eTrailer. However, so far, this has been the slickest, most helpful internet store I have ever been to. I am not given to superlatives or five star ratings but this site desirves both. Searching through the site was easy, the inventory was extensive, and the icing on the cake was all of the video clip help. One day later my stuff is on the way and one week from now my project will be finished. This is about as close as you can get to all of the advantages of the brick and mortar real store and still have the inventory and convenience of internet shopping!
Frank
1/31/2013
Etrailer had every part I needed, they were easy to find and gave me the confidence I needed to install myself. They also had the best prices I could find, I will always be an eTrailer customer!
Jared
1/31/2013
Etrailer shipped my order the same day. The items I received were correct, and as described. I found the videos, and written instructions to be clear and easy to follow. The prices were reasonable, and the products of good quality. I will order from Etrailer again.
John
1/31/2013
I place an order online, then realized I had forgotten an item and placed a second order online. I thought this was not the best way to do this, so I called and was connected with Calvin, he consolidated my orders into one saved on shipping then emailed me a couple of hours later to tell me the order had been shipped. Great service, way beyond anything would have expected. etrailer will be the first place I will go to next time I need trailer/towing parts.
Kenneth
1/31/2013
no problems shipped right away this is the way to do it
Robert
1/31/2013
I ordered the Curt 2 hitch and wiring for my 2005 Toyota Rav. I had watched the installation video and installed the hitch and wiring in less than one hour. I really appreciate the fast shipping and instructions which resulted in just what I wanted with less time than a lunch.
Scott
1/31/2013
Great prices and excellent shipping time. Customer service is top notch. This is one of the best companies I have done business with over the last 45 years. Online ordering is easy, and customer service is prompt.
Thomas
1/31/2013
Product arrived faster than originally thought.
Thomas
1/31/2013
etrailer shiping people are very prompt in getting out my order in reicord time. i would recomend etrailer any day of the week. keep up the good work!
Tom
1/31/2013
Im a real newbie, just got my trailer a few weeks ago and wont have a trip till late March. Found etrailer and am really impressed with ease of ordering, rapid shipping, and the breadth of products available. To be sure Ill be back ordering more as I get into this.
William
1/31/2013
I keep coming back to etrailer.com because they have great prices and a great selection.
Alan
1/30/2013
This is the best costumer service I have ever had! My delivery was not only upgraded from 5-7 days to 3-5 days FOR FREE. It was here a day later!! And then they sent me additional information about my product!!! AMAZING! I wish I could order everything from them!!! Loved my experience
Anna
1/30/2013
First time I have used trailer.com. Excellent experience and I will do so again.
Charles
1/30/2013
Etrailer.com had everything I needed to get my truck set up with the proper hitch and at a very reasonable price. They shipped it out in a very timely fashion and I greatly appreciate it. Couldnt have asked for better service. Thanks and look forward to doing business with you in the future.
Ernie
1/30/2013
Very easy to shop and filter results. Prompt shipping...so far so good!
Gary
1/30/2013
WOW super fast order processing and shipment!!! I ordered these items yesterday, and they are Out for Delivery this morning from UPS!! WOWI just cant say enough about etrailer.com and their staff, they are SUPER. I have ordered several items in the past and all have been installed by me, on various vehicles I have owned. Instructions were always clear and detailed and easy to follow, and videos explaining the installation process are available on their website for some of the complicated installations. I have installed the wiring harness on two vehicles, a 2006 Jeep Liberty and a 2011 Dodge 1500 Crew Cab that I now pull behind my DP. These were installed with the Diodes to prevent electrical feedback into the wiring of the towed vehicle. My current project will be to install the second RV kit for the Roadmaster Brakemaster into my 2001 Fleetwood Expedition, and the corresponding vehicle kit into my 2011 Dodge Ram Crew Cab 4 x 4 for the Roadmaster Brakemaster 9000 series braking system. I will post pictures and my experiences if doing this on IRV2.com where I love to read and post articles, probably will make a blog for this job. Bottom line, if you need parts for your RV, Trailer, Towed vehicle, you have come to the right place, these people cant be beat in my books, top notch super. Jim Haney MGySgt USMC r BTW Im only 69 if I can do it, you can do it!!!
James
1/30/2013
Great experience. Will do buisness with them again.
Jason
1/30/2013
I ordered a Bike hitch Lock set and received it in two days. Very good service and kept in loop via e-mail. packing was great Thanks
Milan
1/30/2013
No problem, online order processed in about 5 minutes. Decent price, great delivery terms. I will order again and advise others to do so as well. Easy to do business with.
Randall
1/30/2013
YALL ARE THE BEST!
Richard
1/30/2013
web site excellent with tons of product and technical info. Also used 800 # where i was waited on quickly and told what was in stock. Everything before i actually made orderthank you Laura. Order shipped same day with email confirmation.You guys scored a 10 out of 10,I would have been happy with an 8 score.
Robert
1/30/2013
This is the second hitch I purchased from etrailer. The first installed easily just like the instructions said. I also purchased a bike rack that would allow me to tow a trailer. I would highly recommend etrailer.
Roger
1/30/2013
Selection and service was great
Wyatt
1/30/2013
This was my first time buying tires on line for my trailer, and I will never buy them in a store again! The process was easy, and I recieved the tires very quickly they upgraded my already free shipping for free. The product was exactly what was advertised online. Overall, highly recommended.
Adam
1/29/2013
This is the second Hidden Hitch that I have bought from etrailer.com and the third item. The price has always been less than competitors and the service, including shipping time, has been excellent. I have recommended etrailer.com to others who have been looking to purchase items similar to mine and for about everything available through etrailer.com. I really appreciate the installation videos. I also appreciate the communication from etrailer.com if there is a problem with shipping an item that may not immediately be available.
David
1/29/2013
Everything has been great with E-trailer they shipped the merchandise is bought quick and upgraded my shipping at no cost.
Dustin
1/29/2013
This was my first order from etrailer and everything went very smoothly. My purchase qualified for free shipping and my order was received in just several days and certainly sooner than I had anticipated. Tracking was provided so I knew where it was and when it would arrive. I was pleased with the service from etrailer and am happy with the trailer valet and have installed it and used it already and it works GREAT. Thank you so much.
Everett
1/29/2013
this was a great transaction. ordered the trailer hitch on Friday evening and got it Monday afternoon. could not have ask for a better installation. my son-in-law works for a ford dealership so it all went real well
James
1/29/2013
I ordered some replacement keys for my UWS Toolbox one morning. Less than an hour later I received an email saying my order had shipped! I received the keys within 3 business days. Great service!
Lynwood
1/29/2013
This is my 2nd time placing a order from etrailer.On my first order I purchased a hitch,mirrors,and wiring harness for my ford F250,and was very pleased with the price,service,the staff,and the order came in on time as stated.All the parts worked out perfectly!This time around I had to purchase some hubs,brakes,bearings,and etc.for my travel trailer.Again I had great service from the staff helping me too get the right parts,and the price was great too.Im sure Ill be ordering some more stuff for my truck in the future!Thanks again guys for the Great service and prices
Matt
1/29/2013
In addition to my current order, I have made other purchases from etrailer - experience with product and timely order processing has been great - price has always been great.
Myron
1/29/2013
Very friendly service! Had what I was looking for. Will check this site when I need anything for my trailer.
Pat
1/29/2013
Although it took a few weeks for my order to arrive due to manufacturing delay, I was kept informed by Jamie S regarding the status of the hitch cover. It arrived sooner than expected when it was sent to me. Im happy with the quality of the product.
Richard
1/29/2013
Love eTrailer.com. Any towing hardware I need I always get from here & its always been a breeze to install the hardware. I always refer my friends & family here to eTrailer.com
Samuel
1/29/2013
very fast shipping and product is a discribed.
Clyde
1/28/2013
This is my first order with etrailer.com and I am very pleased. The shipping was fast and easy to track on their web page. I ordered a Yakima bike rack which comes with a lockable cable and a separate hitch pin lock. Both items magically arivied with matching keys. I will definitely come back to etrailer in the future.
Dale
1/28/2013
The guys and gals at etrailer.com are unbelievably awesome. Not only does the website rock for information and videos, but the customer service is even better. Quick response and fast shipping, theyre friendly, and they do the right thing. In the internet age, Im sure that maybe sometimes someone else could beat the price by a dollar or two, but the VALUE that these folks offer outstrips any lower price if you can find one. Personally, I would pay quite a bit more to deal with these guys, but luckily I dont have to. I know...glowing review. Im not an employee of etrailer.com, I am the sales manager for Zimbrick Honda in Madison, WI.
Dave
1/28/2013
So far so good! Shipped in only a couple of hours, wow!
Ernest
1/28/2013
Great service & price. Before I found etrailer I tried to buy a Swagman bike rack made for RVs from Camping World. I needed it within 8 days for a trip. CW had the rack and wanted $40 to ship 7-10 days. So I talk with them to see where it was shipping from - can I get it it time. It was shipping from an adjoining state but they still stuck to 7-10 days unless I paid more for expedited!! Then I found etrailer, they had the same rack for the same price. However, they shipped it for free on the same Friday I ordered and I had it on my doorstep on the following Monday! The rack was very well packed. Rose at etrailer was very helpful. Highly recommend
Gary
1/28/2013
Perfect transaction!! I couldnt be more pleased!! Thank you!
Gerald
1/28/2013
Wow!What great service & shipping was on fire 3 days. A big thanks to Debbie.Keep up the great work etrailer.
Jimmy
1/28/2013
price beat Ebay I was surprised
John
1/28/2013
First class service. Product shipped the same day. This is my third item from etrailer.com and each time service and support could not have been any better. Will continue to do business with this company and will refer friends and relatives. Keep up the good work
Paul
1/28/2013
This was the first time I have purchased anything from etrailer. I am very pleased with order system, tracking information and end to end process. I received two e-mails from employees not system generated which was a nice personal touch. I will definitely buy more from this company in the future.
Robert
1/28/2013
Your product came the closest to what I needed. After a few modifications I am pleased with everything.
Robert
1/28/2013
Excellent online ordering system. They make it easy to purchas, track it, and have great on-line resources to help with installation!
Seth
1/28/2013
The product arrived on Sat 1/26/2013 so havent got it installede yet, but will on monday. Glad you had the part as my son also had this part fail on his wench so he just bought a new wench. I saved a bunch of money by getting this part.
Charles
1/27/2013
wished every place was like this .. Thanks
Charles
1/27/2013
I am generally pleased with the etrailer site and shopping experience. The equipment descriptions are reasonably detailed, the order is processed promptly, the merchandise arrives in a reasonable amount of time, the price is competitive, and the instructional videos are helpful. It was a little difficult to find wiring at first, as I dont remember it being a major headingand then you have to start guessing where it might be.
David
1/27/2013
It is always a good experience & value at etrailer. The staff are always very helpful & professional.
Freddie
1/27/2013
Follow up on my order was tops. Problems with manufacturers brought a recommendation for a similar product. One phone conversation changed and shipped the order right away.
Greghory
1/27/2013
I couldnt be more pleased with my purchase experience. On-line ordering was easy, the shipment tracking system worked flawlessly, my order Roadmaster towbar brackets for my 2013 Honda CR-V arrived in three days in perfect condition, and etrailer.coms price was the best around. This was a great experience and I wont hesitate to use this customer-oriented company in the future.
James
1/27/2013
I bought chains for my tires here and asked for the standard shipping which was 5-7 days! Without me even asking for it they upgraded it to the 3-5 days which is the express shipping! I thought this was great and this is a great place to buy quality stuff at a reasonable price.
Martin
1/27/2013
An impressive company. They had what I was looking for at a reasonable price and were very prompt to respond. Ive not yet received my order but expecting it soon. Ill certainly use etrailer again and recommend them to friends.
Thomas
1/27/2013
Perfect!!! Very good price and information! I bought R104BT8 and 34822BX to build me a trailer garden/atc. Thanks you Etrailer.com
Eric
1/26/2013
Great site, great service. Was on line Sat. Morning and my order has already been picked, packed and shipped. You cant ask any better service then that.
James
1/26/2013
Super service. Ordered air ride on Wednesday night arrived on Friday morning. Installed on Sunday. Thanks Pat C. Next order will be in a couple weeks
Jeffrey
1/26/2013
You did a fantastic job. Everything was exactly as you said it would be. The product was just as you said, it came exactly as you said it would, exactly when you said it would. Your tracking system and information to the customer was right on! If all online merchants did as you did, there would be more internet sales. Please do not change anything.
Luke
1/26/2013
E-trailer has a very informative web site on many aspects of trailering. Ordering on line is easy, shipping costs are reasonable, and the responsiveness of the order fulfillment team is extraordinary!
Michael
1/26/2013
Excellent service, I only needed a simple part but the cost plus shipping was reasonable. I will definitely use etrailer again
Terry
1/26/2013
I think yall are very good at taking care of your customers and I want to thank yall very much for fast and service
Toby
1/26/2013
Great dealing with your company. Your staff was very helpful and exhibited expertise with the product specs.
Barry
1/25/2013
This is the second time that I have purchased something from eTrailer. Just the like the first, their service was excellent. Immediate confirmation of order was received within seconds of submitting it. Short time later, received confirmation that order was ready to be shipped. A bit after that I received confirmation order was shipped and was provided with tracking details. All three of the above notices were emailed within a couple of hours of submitting the order, on a Sunday. Order arrived on time within 3 days of order and was complete. eTrailer is now 2 for 2 with me for great service and I will continue to buy from them.
Brian
1/25/2013
OUTSTANDING & FAST SERVICE AND A GREAT WEBSITE.
Colin
1/25/2013
what i was working on was not a trailer. but the guy i talked to WAYNE H. took the time to locate just the thing i needed works great GOOD JOB WAYNE MANY THANKS
David
1/25/2013
Great shopping experience. They had exactly what I needed.
Joseph
1/25/2013
You guys rock!!!!!
Paul
1/25/2013
Superb service. I had problems with the chain size for my vehicle and did not look forward to the return process. I used the internet to start solving my problem. After a couple of exchanges I was told of the correct size and type of chain that would work best for me. I received a call from customer service and was told that I would be receiving a prepaid UPS label for returning the first pair of chains and that the new chains would be arriving within 10 days. This company has a great customer service department.
Richard
1/25/2013
Ordered Reece hitch rails for bed of pickup, promised delivery in 5 days, rails arrived in 2 days, great service. Rails are in pickup, straight forward install. Thanks
Robert
1/25/2013
Outstanding service. standard shipping for 3-5 days and received it in 2 days. cant beat that!
Andrew
1/24/2013
It doesnt get any better than this. Ordered at12:30PM shipped less than 45 minutes later. Fantastic service
Arnie
1/24/2013
Awesome customer service! Thanks guys!
Austin
1/24/2013
I was very pleased with the product quality shipping priority and customer service I received from etrailer. I will be a return customer. Thanks!
Brad
1/24/2013
E-Trailer delievered exactly what I ordered, upgraded my shipping for free and has amazing customer service!
Coy
1/24/2013
I am thoroughly impressed with etrailer.com and the experience was more than enjoyable. I ordered a trailer hitch attachment for my Honda CR-V and not only was my order processed quickly, but my shipping was upgraded from the standard 5-7 days to the 3-5 days at no charge to me. I came home from work the next day with a package waiting for me at the door! Thank you etrailer.com for a hassle-free experience and a high quality product from an obvious high quality company!
Derek
1/24/2013
Wow! Almost gave me whiplash on how fast the package was on the truck. With in hours and it was on its way. Very fast processing. Web site was easy to navagate and had the cheapest prices on the internet. Thanks.
Fred
1/24/2013
Great people to deal with. Highly recommended.
Gary
1/24/2013
Good transaction and service. . Thank
Gervais
1/24/2013
Outstanding - Order placed took longer because of the vast ion, order checked and corrected by staff keyed alike could not be used across models, and shipped quickly. Well see what happens on arrival.
James
1/24/2013
Prompt and courteous. My go to store for hauling.
James
1/24/2013
I found staff to be friendly, knowledgeable. and they ship lightning fast. look forward to future orders!
Jeff
1/24/2013
Wow, I ordered yesterday afternoon and it came the next day, and I had 3 to 5 day shipping. Now thats some great service!
Kurt
1/24/2013
Fast Shipping! Excellent Service! Best prices! You cannot find a better place to buy trailer supplies and accessories! I was very pleased with Etrailer.com and will definately recommend them to everyone! Thanks for providing me with exceptional service and quality products and a great price!
Lance
1/24/2013
Super people to deal with, quick shipment and great pricing. I will be ordering much more from the folks at etrailer. Thanks a bunch
Lance
1/24/2013
ordered an H.D. hitch cover, standard shipping but was upgrade to 2 to 3 days. was here in 2 days. Product was just as picture showed.
Larry
1/24/2013
Great shopping experience. I am especially appreciative of the instlation videos. Thanks
Lawrence
1/24/2013
Very happy so far. Ordered and within an hour or two got an email that my order has shipped.
Matt
1/24/2013
Excellent service and all the parts available. Quick shipping and everything arrived in good condition - well packed and no damage.
Philip
1/24/2013
Very good service!! I was impressed with the video installation of the airbags! I would like to see better tracking of the parcel.
Shaun
1/24/2013
The selection available was fantastic,but the shipping took a little longer than I expected. I guess every thing cannot be in stock. I will be buying from Etrailer again.
Stephen
1/24/2013
Shipping was on the money, it took about an hour and a half to install the hitch but with an extra set of hands I could have done it in less than an hour.
Timothy
1/24/2013
Very fast shipping turn over. I have bought from e trailer before and was very happy.
William
1/24/2013
Quite easy to use web site. Photos are worth a thousand words when comparing lights and sizes. Great customer service with continued order status update. Quick delivery and quality products. What else to say... Will be the first and likely only place I look next time Im looking for items such as these.
Aaron
1/23/2013
Super fast service. I have checked around and they have always beat competitors pricing.
Byron
1/23/2013
Ive learned I can rely upon etrailer as my go to place for anything I need related to towing and hauling accessories.
David
1/23/2013
I am extremely happy with my experience with etrailer today. If there is ever any needs that you have for your towing/cargo needs I would highly recommend that you go to this company.
Harry
1/23/2013
I bought a trailer hitch receiver and wiring harness for my red 2013 Dodge van. The price was great, the quality of the parts were exactly what I expected and the delivery of the parts was way ahead of what I was expecting. I helped a 12 year old boy install the parts and it was easy, fun, and educational. I enjoyed the entire experience enough that I ordered a second receiver and harness for my son in Florida so that my 11 & 12 year old grandsons can have the same positive experience installing them. A great project to share with a young boy, which will have a positive outcome. The how to install videos and directions with the parts, are exactly right.
Karen
1/23/2013
The service and response from Etrailer is fantastic. The electric trailer jack I purchased was delivered quickly and was a breeze to install. It works great! This is my third order from Etrailer in my opinion if you need parts or accessories for a trailer look no further than Etrailer.
Keith
1/23/2013
Super fast shipping
Ken
1/23/2013
Great experience! Good info, pictures and billing. My order was shipped within an hour of placement and they upgraded me to priority shipping for free! Thanks for the great purchasing experience.
Michael
1/23/2013
The installation went great ! the video reallychelped. Took about 20 min, taking my time. Subaru, wanted to charge me $250.00 They have a lot of nerve! Glade I found you on the internet. Thanks again
Michael
1/23/2013
I placed my order less than an hour ago. Since then I have received 3 emails, including one that told me my order has been shipped. This is wonderful. I order a lot of items by email and have never received this kind of service. Plus the price of my order was the best I could find on any site, and I do a lot of searching on any item I purchase. Thats how I found your site and I will be using etrailer more in the future. Thank You for your fast service
Randy
1/23/2013
I was totally impressed with the service, professionalism, and speed with which you processed the order, called about a correction that needed clarification then shipped the items to us. In times where it seems like cuctomer service is a computer or digital voice messages you delivered personal responsive service. I will definitely use your company again and have already recommended you to friends.
Rick
1/23/2013
Tonight was my second order with E Trailer and I am impressed. No BS, just the best price and service. The best part is the video instruction links. They show the real deal with accurate explanations. It makes you feel more confident that youre ordering the right part and can install with confidence.
Robert
1/23/2013
etrailer.com is great! Fair price, quick shipping, and accurate product descriptions. Better yet, the installation videos are fantastic, and of much more use than the manufacturers relatively useless printed instructions.
Sandra
1/23/2013
Very quick service!
Vicki
1/23/2013
Super people to deal withWayne found the part I needed and shipped same day-Thank you Wayne-I could not find the right part from anyone You did great Thank You -Warren
Warren
1/23/2013
Good price, great do it your self videos...great savings.
Alejandro
1/22/2013
My order was upgraded at no additional cost and shipped within hours of placing my order. Outstanding communication with emails sent notifying me of the upgrade and expected delivery. Excellent Service!
Brad
1/22/2013
Direct bolt on replacement. Five minute install. Product was exactly as described and best of all not sure this is the norm, I ordered at 2030 on Tuesday and it was delivered at 1400 on Wednesday. Its almost like they knew I needed one. Thanks for the great service and super fast delivery.
Bruce
1/22/2013
These people are the real deal. They go the extra mile to do eberythung they can to make the customer happy. they upgraded my shipping from free 5-7 days too free 3-5 days, not because they had to, but because they had the oppurtunity, and siezed it for me. I will definately shop with them again!!!
Colton
1/22/2013
Great business to deal with. Fast delivery and great prices
James
1/22/2013
I am very impressed with the price, and service of your company. The products of your company are the top of the line and I will continue to do business with your company in the coming days. I highly recommend that anyone who is looking for trailer products turn to etrailer.
John
1/22/2013
outstanding product glad to see made in USA
Roger
1/22/2013
Pros: Great ion with videos that really help make a decision. Better than going to a store. Fast service and shipping. Tracking order made easy. Cons: None except, Paypal would be easier for me.
Roger
1/22/2013
Thank you for the great customer service and bumping up my shipment to quicker than requested.
Stan
1/22/2013
Awesome website, great information, product details, installation instructions & great prices. Once the order is placed its shipped the same day and the arrives very quickly free shipping as well ! There is not much room for improvement
Aaron
1/21/2013
The company went above and beyond my expectations by upgrading my shipping level of service. The communication was great! I got 3 emails within 5 minutes of placing my order.
Charles
1/21/2013
These look like excellent replacement tires for my double wide snowmobile trailer. The wait for these was a little long, so must not be a normal stock item, but the communication from Nik was very good. I would recommend and will defintely use etrailer.com for my next purchase!
Charles
1/21/2013
I will research a product for weeks and search for the cheapest pricing I can find once i settle on a product. Etrailer always comes up in my search for the most competitively priced products. I dont know why I spend so much time looking for other sites when Etrailer beats them all. I bought a product 11pm on Sunday and by 730am Monday I already received 3 emails sayings they for the order, they had them in stock and would ship soon, and that they had been shipped along with a tracking number for my impatient-self to check on 3x a day. Will absolute do business with again in the near future for a base rack roof carrier setup for the mountain bike
Cody
1/21/2013
excellent fast service. tires shipped the same day. thanks!
Edward
1/21/2013
thank u for the very fast shipping!. Joe
Joe
1/21/2013
Shopping for trailer accessories with etrailer.com was quick and easy..! The folks were even kind enough to upgrade the shipping for me at no additional cost. I have not actually received the items yet, so I cannot comment on the accuracy of the order, nor its quality in workmanship and materials... I can say that, if these items are of the caliber of this merchant, I cannot believe I will be anything other than completely satisfied…
Joel
1/21/2013
Excellent prices on great products. Tires for my boat trailer were cheaper than anywhere I could find. Got free shipping, ordered on Sunday, received product on Wednesday morning.
Justin
1/21/2013
Shipping with etrailer was a nice experience and easy, I would shop there again. The only least thing is that etrailer doesnt take money-orders or personal checks. Sometimes its nice to pay cash.lh
Luis
1/21/2013
I must say that I was very impressed with this company. Not only was the product I ordered such a good deal that I travelled from Toronto to Buffalo to get it, they timed the ordered perfectly to arrive while I was at the hotel. Everyone I spoke with on the phone was courteous and knowledgeable. I would highly recommend this company!
Nicole
1/21/2013
10 minutes after I placed my order I had a phone call from etrailer asking me if I knew that the 2 parts I ordered did not match one another so they are watching everything that is ordered on here GREAT JOB!!!!
Pat
1/21/2013
I am quite happy so far with the ordering and communication from trailer regarding my order, i.e.: shipping time and tracking .I will reserve my comments on the product and arrival time till I receive and install the product. BUT So Far So Good !!!
Rob
1/21/2013
I was very impressed with the prompt service and excellent communication. I would recommend etrailer to anybody with complete confidence. Thanks and keep up the good work!
Ronald
1/21/2013
I thought that the site was very easy to navigate, and the prices were some of the best i could find. The large variety of products also impressed me, one stop shop. Would recommend this site to anyone. The customer service I received was big selling point for me. They were able to get me upgraded shipping for no extra cost, which was not expected but very appreciated.
Sean
1/21/2013
I had an issue with adding on to an order and it was easily resolved by Nicole R. who went out of her way to make it easy. Thanks!
Steve
1/21/2013
5 star raiting all the way, I would recommend etrailer to anyone. I am very impressed with the service I received. I called late in the evening and I got someone on the line right away and the person on the phone was actually very helpful. I received a confirmation email and the next day I received a follow up email to let me know that the parts were being shipped. I replied with a little concern about the delivery date because I had an important trip to take and I needed my trailer parts. I actually got a quick response back and was told my parts would arrive on time. Today I receive my parts a day early and again very happy with the customer service,price, quality and free shipping. I am very impresssed and would recommend etrailer to anyone.
Thomas
1/21/2013
service was great. price was as good as anyone. thank you.
Frank
1/20/2013
Very pleased with the products and speedy delivery . Keep up the good service You guys rock !!
Mark
1/20/2013
Awesome. Thank you for the upgrade on shipping.
Mary
1/20/2013
Converting a mobile home axle to a standard hub with a 6x5.5 bolt pattern. Called to etrailer to make sure I was getting correct hub and bearings to fit my axle. Spoke with Lexus who was very informative and knowledgeable, parts needed and confirmed, order taken along with my info and done in mintues and with a smile over the phone from Lexus. Yes I would recommend etrailer.com to anyone.
Robert
1/20/2013
The website is very easy to navigate through. I really wasnt sure what the item was called that I was looking for, but I found it without any problems. My order arrived very quickly, in 2 days and I just used ground shiping. And, the people at e-trailer pack their merchandise very well. I will definitely do more business with them in the future.
Terri
1/20/2013
very quick to ship. and easy to order from.
Willie
1/20/2013
I ordered the Rhino Rack 2500 Aero Bar for my VW GTI. The package arrived faster that I expected and was in excellant shape. The price was good also.
Allen
1/19/2013
Excellent pricing and service. Got wrong hubs, and was able to change order and have new ones on the way that day. Free return shipping of wrong hubs via a UPS label they emailed me. Thats how its supposed to work !!!
Gary
1/19/2013
Good experience but did not realize we needed the Tube Top Adapter, now need to place another order.
Ismar
1/19/2013
Every part that I have bought from trailer has worked perfectly. Extremely satisfied..
Jack
1/19/2013
I have been very impressed with the way etrailer kept me informed on my order. Thank you very much. Awesome customer service!
Terry
1/19/2013
My experience with etrailer was excellent. I will do business with etrailer again. My order was shipped the same day I ordered it. Thanks
Billy
1/18/2013
Good Price, Good Service and fast shipping, what more do you need
Blake
1/18/2013
First time ordering from etrailer and everything was great, the parts were easy to find on the website, the parts arrived quickly and more importantly fit perfectly
Charles
1/18/2013
very nice, fast,
David
1/18/2013
Outstanding customer service! I placed my order on the evening of Jan 15 and received it the afternoon of Jan 17. Great prices and free shipping! Thank you etrailer!
Dennis
1/18/2013
Im very pleased and impressed with my purchase experience at etrailer.com. When I noticed after submitting an order to ship that the location was about 50 miles away from where I live, I emailed Customer Service and asked if I could pick up the order, instead. I received a call from Lexus indicating that per my request my order had been changed from ship to Will Call Pick Up, and that my shipping charge had been refunded on my credit card. Simple as that. Awesome! Thank you, guys, so much.
Jack
1/18/2013
Etrailer.com is the best, fill orders fast and accurately. Very competitively priced too!
James
1/18/2013
Fantastic service. You do a great job communicating and keeping me informed. Great ion, great pricing, and free shipping make you my first stop when purchasing for trailer and many auto accessories.
Jerrod
1/18/2013
Etrailer was great at finding the part I needed to my Thule. They made sure the part was still available and that they could get it from the manufacturer while I waited on the phone....very nice customer service.
Lise
1/18/2013
Excellent!! Prompt and efficient service. On-the-button Price Match policy and the product got here 2 days after Id ordered it!! I know where Im shopping for cargo stuff from now on!!
Martin
1/18/2013
Very Efficient!
Mike
1/18/2013
Sales department was excellent! I called twice and both times I got expertise and great help. They promised to call back and they DID!!! Best part was the Kings English is spoken here.......
Neal
1/18/2013
John said it will be at my house o friday and it was. ill always do business with them. I thank you guys at etrailer.. Nick Toro
Nick
1/18/2013
GREAT COMMUNICATION,SUPER FAST SHIPPING, VERY EASY TO NAVIGATE WEB SITE. I WILL BE BACK. THANKS
Richard
1/18/2013
Exceptional service, the first set of mirrors we mispackaged and received the replacement in 3 days.
William
1/18/2013
I put my order in on wednesday,and it was here on friday,around 4:00 pm.Iwant to thank you for your fast service,the second time around for ,Iwould recommend you to every one Iknow.
William E.
1/18/2013
very good service answered questions promptly and recieved merchandise quickly and intact.will use again. Thnakyou
Bill
1/17/2013
I ordered 2 aluminum wheels with tires and 2 wheels with tires. Also ordered 2 other items. They arrived 2 days later in perfect shape and packed great. Thanks for a great experience!
Charles
1/17/2013
I received an email shortly after I purchased my lights telling me that they were backordered. I called the next day and talked with Mike who helped me find a replacement. We went through a number of options and finally found an item in stock. I was impressed by MIkes responsiveness and willingness to follow through. I am happy to hear that etrailer is doing a good and brisk business. They have built a good sales team, if Mike is an example.
David
1/17/2013
Ordered some led light for my dump truck on a Monday. Wednesday UPS had ped the shipment. FAST SERVICE!!!!!!!!!!!!!!!! Will use again for any of my truck/trailer needs.........
Gary
1/17/2013
1st class service, order processed in 1 day and shipped fast, just what I needed.
Geoff
1/17/2013
Very fast shipping, as always, every thing i order gets here fast, Thanks
Jim
1/17/2013
Alicia was extremely helpful explaining all items to me. She answered all questions, offered options and catered to all my needs. Highly recommend eTrailer for all yourcamping needs.
Joseph
1/17/2013
Great communications. Items that I ordered took time to get shipped but they would send emails to keep me updated. I would do business with them again. Glad to see a company that has great customer service
Kim
1/17/2013
good gracious, these folks mean business! I got my package walking down the driveway from mailing it in the box! Wow! If you run for Oresident, im in!
Paul
1/17/2013
The sales person was friendly and the order was delivered on time. I will be ordering again.
Paul
1/17/2013
Unit just came in and looks good. etrailer did not have the unit in stock and took a few days for it to ship but overall the communication was pretty good. They even offered a substitute but I decided to wait on what I ordered.
Ray
1/17/2013
Thank you for the promt, and friendly service. I was a pleasure shoppping with you again, and I would definitely recommend Etrailer.com to a friend.
Richard
1/17/2013
Fast shipment and good prices. I appreciate your video of the installation. Setting quite a standard for service.
Roger
1/17/2013
Etrailers service is unprecedented. They are the gold standard of customer service and customer communication.
Ronald
1/17/2013
Excellent service. Web site was easy to navigate and find the correct part. Email on receipt of the order and shipping tracking both were great. Price was 60 of the dealer price including shipping, and one dealer would have ordered the wrong part. Overall Excellent.
Thomas
1/17/2013
Exactly what I ordered, delivered exactly when expected...priced just right. These are the reasons I only buy from etrailer.com What more could anyone ask for??
William
1/17/2013
These are the people you want to do business with. They have excellent service and great shipping. Good price too. Special thanks to Mark for all the help with everything and a thank you to Alicia.
Kendrick/hughes
1/16/2013
Product I was looking for was in stock. Easy website to order from. Fast shipping - actually received my order a day earlier than I expected. Will use and recommend etrailer.com again.
Kim
1/16/2013
i was very happy with my order of mirrors that i got you helped me get the correct ones for my vehicle the first time
Robert
1/16/2013
Good internet retailer.
Walt
1/16/2013
Awesome price, got here super fast and gave great communication the whole way through. Looking at buying another! Thanks.
Andrew
1/15/2013
Love the bike rack, loved customer service. Rack arrived on time in great condition, perfect fit for the car.
Debbie
1/15/2013
Excellent service, exactly what I ordered at a great price!
Eric
1/15/2013
Your service has always exceeded my expectations, Im therefore a customer who comes back to do business with etrailer.com
Rodolfo
1/15/2013
Customer service was a 10. The product on the other hand well the screw was very hard to line up. Took about 45 min to get it lined up and screwed in.
Aaron
1/14/2013
Excellent service all around! Very satisfied :D
Brian
1/14/2013
Order shipped in just a few hours...much appreciated etrailer! Received quick delivery and a good product at a great price. Will be back for more! Thanks for a great web shopping experience.
Chris
1/14/2013
E-trailer made finding my part quick, had it in stock, and got it to me quickly. Job well done folks! I will use e-trailer for all of my towing needs. Thanks again, dave.
Dave
1/14/2013
Great experience. Part was available and shipped out immediately and delivered early. Thanks
Harold
1/14/2013
Today I received the 1995 Jeep YJ Trailer Wiring Harness. It arrived sooner than expected. I watched the how to video on your site and followed the instructions. No cutting or splicing involved. It worked like a charm. Thank you etrailer
Jennifer
1/14/2013
Phone representitive was excellent. order process easy.
Merwin
1/14/2013
Probably one of the most service oriented web-based businesses around. All the focus is on customers, their questions, and making all types of information available so it is easy to find solutions to complex problems with all kinds of accessories. I am awaiting the products I ordered and will review them once I get a chance to install them.
Steven
1/14/2013
very professional service and light appears to be in good working order. wish the entire wiring harness was enclosed in protective tape/material, due to the fact this wiring is always in external environment.
Alf
1/13/2013
Etrailer.com has served as a great place to shop for rv parts. The ordering process was easy and the prices are very good in comparison to the large camping stores.
Brian
1/13/2013
In an era when lots of business aim to do better, your approach to comprehensive education of customers, anticipating and explaining problems or questions before they arise, showing detailed videos to aid installation and prompt, thorough detailed responses to questions are the best service I have ever gotten in seeking to buy a product. Stunningly well conceived.
Jeffrey
1/13/2013
Great service!! Awesome! Definitely recommend to anyone I know!
Julia
1/13/2013
Excellent service. I was impressed. One item I ordered was not in stock and I was quickly notified. The instock items were sent out immediately. Thank you again to all the etrailer employees that assisted. Keep up the great work. Richard H. North Augusta, SC
Robyn
1/13/2013
it was my first time shopping with e trailer but you were great ! i will be back again The girl that helped me on the phone was super ! I know here first name began with an A cant remember if was allison or alicia or ? Main thing is shes great ! Thanks again taylor
Taylor
1/13/2013
Great, Thanks
Daniel
1/12/2013
I am very satisfied with e trailer, they had the exact part I was looking for, and the free shipping was awesome !!
Hans
1/12/2013
Great company to buy from. I got a person every time I called. I was doing something incorrectly on the hitch installation and they straightened me out. Shipment was very fast. Prices are competitive.
Jason
1/12/2013
I was very impressed with the ease in finding parts. It can by part number, manufacturer, or just a description.
Mark
1/12/2013
Very pleased with both product and service.Will definitely do business with again.
Mike
1/12/2013
This was the cheapest place that I could fine what I was looking for and the shipping was super fast. I will be shopping here alot more often and telling others about this site.
Charlie
1/11/2013
fine, except the return procedure needs improvement, which means the exchange procedure is also lacking
Craig
1/11/2013
It was one of the best online services I ever had. Quick response, even on a saturday, very attentive and available for any questions, and I will probably get my order earlier then expected because it shipped the same day I ordered it. Excellent service thanks !
Fernanda
1/11/2013
Very happy with my order with this company. It was reasonable in price and excellent in service. Fast, prompt shipping. Also very good follow-up customer contact letting me know status or order. Thank you etrailer!
Heather
1/11/2013
etrailer.com had what I needed and the products are great. My item shipped with in a day and the folks at etrailer kept me informed. I will be back.
Robert
1/11/2013
Very pleased with our dealings with your company when placing the order. Thanks.
Roy
1/11/2013
I want to thank Kevin J at e trailer. He updated my shipping to get me my hitch in time to install it so I wouldnt miss my weekend camping with the kids. Thank you all at e trailer for helping me make the correct selection with my hitch and wiring harness. You have earned my future business!
Tim
1/11/2013
Excellent service. My box arrived just a few days after ordering granted UPS beat it up and the hitch was hanging out of the box but all parts where there.
Aaron
1/10/2013
i loved how fast it was sent out,and how easy it was to put together. great service!!! Thanks
Betty S
1/10/2013
Great product information and install videos. Part was in stock and shipped quickly - I ordered on a Sunday evening and it was processed and shipped within 12 hours.
Chris
1/10/2013
This hitch cover is the bomb! Durable , inexpensive and I do not have to worry about setting it down and loosing it ! Nice product for the money.
Debohra
1/10/2013
Great experience Every knowledge individual in John who determined what I needed It was ordered and shipped with no hassle Great site It was my first experience and a good one
Don
1/10/2013
Ordering/ shipping was smooth. Received chains quickly. Rubber adjusters were too snug to attach to chains. Called cust. service problem was solved.
J R
1/10/2013
Ordered new receiver for hitch and wiring was delivered WITHIN 24 hours!!! Extremely surprised by speed and quality! Searched all over the web comparing prices and etrailer was the cheapest and I found a discount code TOO! Very happy will recommend to everyone!
Jennifer
1/10/2013
AAA+ really fast shipping and great products.
Luis
1/10/2013
Awesomely quick service...shipped heavy products within a few hours of ordering. Upgraded free standard shipping so I can start biking and skiing sooner. Great, easy to use website, great customer service!
Maryelizabeth
1/10/2013
thanks for the shipping upgrade. the chains look great. great price and service. cant wait to try them out!
Richard
1/10/2013
Good product at a good price...thanks for the expedited shipping
Robert
1/10/2013
Simply the best price and service out there.
Robert
1/10/2013
Outstanding service. I will use you again and recommend you to others.
Ronald
1/10/2013
they answered all my question and more importantly they met amazons price..why ask for help then buy else where..
Russell
1/10/2013
I would highly recommend etrailers services and expertise. I ordered a Curt Trailer Hitch Receiver - Custom Fit - Class III for my Infiniti FX35 Sport, and received the item three days prior to the intended delivery date. Etrailers representative was very kind and helpful on the phone, and their website/tutorials are very professional. Thanks again to etrailer for my purchase.
Seth
1/10/2013
All the parts have exceeded expectations, Perfect Fit & Great Customer assistance- Thanks Pat.
Dan
1/9/2013
Was shipped timely and package was intact. Is a gift so unsure of the product....
Dennis
1/9/2013
Shipping was fast and the items were as described.
James
1/9/2013
Wow! I received my receiver hitch in only 3 days with free shipping. I was impressed by the fact that I received several emails from ET reps keeping me updated on the status of my order.
Jeff
1/9/2013
Super quick service, competitive prices, quick delivery. You guys have your stuff together! Keep up the good work!
Joe
1/9/2013
G R E A T service ! The very best in a long time! Thank you!
John
1/9/2013
You guys are great. I screwed up my order and had to call for help. I was helped right away. I love your service.
Norman
1/9/2013
Shipping was fast. Product was as expected, and delivered in a very timely manner. Thanks for a job well done.
Richard
1/9/2013
E trailers has quality items a a fair price and their service, response and shipping time is outstanding ..tops
William
1/9/2013
Ive been an Internet user and shopper since 1996. Many retailers are fantastic and many are awful. Many have survived but most have failed. Etrailer will survive because they do 2 things perfectly. They focus primarily on niche products and they COMMUNICATE. I ordered a novelty item on Saturday late morning. It was delivered with my mail on Monday! Class act all the way. Thank you etrailer.
Brian
1/8/2013
Excellent experience! Very nice and very knowledgable Thank you
Dave
1/8/2013
The videos are very, very helpful. Great site.
Don
1/8/2013
Right price, right product, shipped right. Good job.
Greg
1/8/2013
Rose was extremily helpful as well as professional ! A very pleasent experience.
James
1/8/2013
your service is great,consitant updates are great,your customer service so far is great,Im a business owner and the customers should be #1,good work thanks.
Jason
1/8/2013
WOW. Great response & quick service .Will be back . Thank You !
Lester
1/8/2013
Ive been dealing with etrailer for a few years and any time there was a problem, which was few, they were right on top of it. Everything always got resolved to my satisfaction and communication was great. Very professional, customer oriented company. Other companies could learn a few things from them. Highly recommended
Mark
1/8/2013
This place is great! generally Im looking for the cheapest price for the parts i need. Etrailer is not kidding on their price guarintee. i usuall check the web for comparable prices on exact parts and havent been able to fine parts cheaper. Also I have yet to wait for any orders delivered later than what I have been told. Usulaly shows up earlier than original delivery date. And Yes I recommend this site to all my friends and not just for trailer parts.
Mark
1/8/2013
I am so impressed with the customer service that the staff at etrailer gives to their customer. Nicky K was very informative she really knew her stuff, cant fool that girl. Thanks again Ms Nicky you were very helpful and very professional.
Michael
1/8/2013
order came in two days , it took my son & I about an hour and a half to bolt on receiver & wire in plug . We are set to tow what ever!
Ron
1/8/2013
Awesome!
Teresa
1/8/2013
My experience with e-trailer was top notch. Pricing was very reasonable, customer service was great, and the shipping was fast. Now I just have to install my products.
Thomas
1/8/2013
Extremely happy after shopping at etrailer.com! They upgraded my shipping at no extra cost without even asking, so my order arrived before originally expected! Every time I have ordered, the order is always complete and are quality products at great prices that cant be beat. Thanks again!
Wade
1/8/2013
The ordering process was simple, i received confirmations immediately, & the order showed up as expected. The material I ordered has not been used yet, but was exactly what I expected. Great job etrailer…
David
1/7/2013
You guys ROCK! I placed an order on Saturday evening. Within a few hours I had notification that the order was ready to ship. Keep up the excellent work!
David
1/7/2013
Im very happy with the product and just installed it on the SUV. Your service was a lot faster than the USPostal Service which took from Dec 31 until Jan 7th to deliver a priority shipment to me. Mahalo & Aloha.
James
1/7/2013
What a great buying experience. Prompt response to the order I placed with everything ordered arriving on schedule. Thanks Again
John
1/7/2013
Customer service was great! She made the transaction very easy and assured me my order will be shipped, since she was aware of my situation. Thanks Judy. I will definitely shop here againmm
John Paul
1/7/2013
Great experience with your staff member . She was very professional and courteous .
Kushan
1/7/2013
I would like to express my thanks for your exceptional service. This is the second time I have used your web site and both times was great. The site is easy to navigate and the delivery time is exceptional. I wish that all web services were this easy and rewarding. Thanks a lot.
Nels
1/7/2013
Hey guys. You have a great selection. Your shipping is super fast and accurate. Product pricing is great. I have to many people about your site and how great it is. Ill be using it over and over again.
Nick
1/7/2013
Outstanding customer service!!! I wii recomend you to my friends and family. Thanks again.
Patrick
1/7/2013
I was amazed that after ordering replacement parts, I received an email about 3 hrs. later stating that the parts have been shipped. Could not have had a better experience. Thank you very much
Robert
1/7/2013
Perfect...ordered Fri received Mon.
Ronald
1/7/2013
I was pretty amazed that my order of a trailer wiring kit for my 2014 RDX was shipped within an hour after I placed my order. I also could not find the custom wiring kit I needed for my new car anywhere else. So far, Im very pleased and cant wait to complete the installation. Thanks
Steve
1/7/2013
I cannot believe that my order shipped out in 5 hours. It insanely fast. Finding what I wanted wasnt a problem at all.
Alex
1/6/2013
Save your time and money buy what you need at etrailer. This is my second order and all product is high quality and meets descriptions given on web site. No junk here and you get great support and information.
George
1/6/2013
The trailer hitch was very easy to install thanks to you installation vidio . The hitch arrived on time and the price was right . Thank
William
1/6/2013
Item was as listed,thanks for the videos helps alot,will buy again, Thank You.
Clarence
1/5/2013
Good price, great service and fast shipping!!! I am amazed at the efficiency!!
Gary
1/5/2013
Very super fast shipping of product! I could not believe how quick my order arrived. Fair price, was comparable to other sites. I had dealt with etrailer before and thier customer service is top notch.
Jim
1/5/2013
great service
John
1/5/2013
Product just as described. Standard shipping was very timely. Loved installation videos!
Michael
1/5/2013
I recently purchased a trailer hitch for my 2009 Lexus RX350. Over the holidays I stopped by my mechanics shop and asked if he would install the hitch. I mentioned that the video on etrailers website made it appear to be fairly easy to install. He was skeptical saying that he has had problems with other hitches where the bolt holes dont line up and the hitch has to be modified, etc., but he did agree to try to install it. I picked up my Lexus last night and he told me there was no problems with installation and was very impressed with the quality of the hitch ... he even mentioned the starred washers that came with the bolts.
Pat
1/5/2013
Etrailer is the best at what they do. Nicole and Patrick in particular are incredibly knowledgeable in pairing the customer with the right product for their vehicle.
Ryan
1/5/2013
Ordering the items were easy. They processed the order quickly and even got it to me quicker and my Husband loved his trailer hitch cover! I had one for my truck as well, but a few days later, I ended up trading mine truck in on an all wheel drive vehicle. I contacted etrailer on that and that made that simple as well. I would definitely buy from again. Great service and great communication!
Tamara
1/5/2013
Whoa! Seriously one of the best online shopping experiences Ive ever had. The guys at etrailer were super responsive, shipped my hitch out in about 2 hours after ordering it! They also bumped me up a level in shipping to get it to me even quicker! For my next car, I know exactly where Im getting my hitch!
Bradley
1/4/2013
etrailer is one of the best companies I have done business with in a long time. they sent my order immediately and even upgraded the delivery time with UPS. When one of the parts was defective they gave me free shipping to return it and sent a new replacement part immediately.along with tracking info for me to follow its progress.During the whole process, they kept me informed with numerous e-mails.the etrailer people do a great job. they will be the first company I go to for future orders.
Charles W
1/4/2013
Your website is easy to navigate. The option to a specific vehicle by make, model and year is great! What Ive ordered so far was shipped quickly. Overall I am very pleased and have already recommended your site to my coworkers! Keep up the great work!
Christopher
1/4/2013
fast shiping,very nice to deal with
Glenn
1/4/2013
The prices at etrailer are very reasonable. Same part that I ordered was $40.00 more expensive at a major RV dealer. I have purchased other items from them in the past. Their service is very professional and my parts were received in a timely manner.
Harold
1/4/2013
complete web site. easy to order. quick responce. got me out of a jam.
James
1/4/2013
the young lady that helped me was Nicky. she was very helpful and i had great communication
James
1/4/2013
Excellent service!! Shipping was lightning fast, my order qualified for free shipping and it was at my doorstep in two days!! Will definitely do business with again for my future needs. E-mail updates along the way made tracking my purchase very easy. A++
Michael
1/4/2013
Thank you for the upgrade on the shipping very much appreciated
Naim
1/4/2013
Then trailer hitch fits my 2004 Ford Ranger perfectly. etrailer shipped the hitch promptly and it arrived at my UPS terminal on the second day I am not very happy with the UPS tracking and delivery. I dont think all the issues with UPS were caused by Christmas and the ice. Nicole at etrailer was very helpful in helping resolve the tracking/delivery issues and promptly followed up with any requests.
Neil
1/4/2013
I was in the market for a trailer hitch and after getting pricing from the dealer and a couple local trailer shops was pleased to find etrailer. After spending some time on their website, viewing the very detailed high quality installation videos, reading all the positive comments, and finding the etrailer pricing better than any of the other online sellers, it was a no brainer giving them my business. I purchase a lot of items on line and etrailer is at the top of the list for customer support. Ordered the hitch and wiring harness late Thursday night and woke up Friday morning to find not only had the hitch shipped but Dan K. had upgraded to expedited shipping at no additional charge. Im spreading the word on etrailer.
Robert
1/4/2013
I ordered a hitch and wiring from this site a couple of times for different trucks and suvs. Save your money and order from here!!! they have the best price and shipping is fast and most of the time free.
Coleman
1/3/2013
Etrailer kept me informed with every little move. Site was easy to use.
Curtis
1/3/2013
Great service, good price and fast shipping of what appears to be a quality product Hidden Hitch. thanks!
James
1/3/2013
Fast service, good product.
Ken
1/3/2013
e-trailer was great. The item I wanting was not in stock. They kept me informed and gave me other options. I chose to wait on the part and it shipped as they promised . I will make all of my towing purchases from e-trailer.
Mark
1/3/2013
Great selections,lowest prices and fast shipping. What else can you ask for?
Mark
1/3/2013
Everything about your company and my experience is excellent so far. A+
Michael
1/3/2013
I think this is a fantastic company. They always ship fast, no matter if it is free or paid shipping/ I have ordered about 15 times from them and I have never ever had any problems with the products they ship. For me, its the company #1 to try first to get car accessories.
Mikhail
1/3/2013
My son has made several purchases from your company and so he recommended you to me for my trailering needs. Your website worked easily and after I placed the order, I received a prompt e-mail confirming my purchase and expected delivery date. Good Job and I will certainly recommend your company to others.
Richard
1/3/2013
Great and prompt service, terrific follow-through, delivered on-time, and a perfect fit. What more can I say?
William J
1/3/2013
QUICK SERVICE
Curt
1/2/2013
Fantastic! Thanks for the upgraded shipping. I look forward to getting the ski rack. Thanks for the superior service!
Douglas
1/2/2013
Great service both on-line and with follow up.
Matt
1/2/2013
Immediate response acknowledging my order on New Years Day! Shipped the next day. Planning to send them a photo of my greyhound on their canine cover.
Sally
1/2/2013
Even though shippment was delayed you always kept me posted and never ignored any correspondance. Appreciate your availability for questions and quick responses. Very good at keeping me posted on my shipment.
Gary
1/1/2013
I bought a tailgate easy lift. We installed it in around 1/2 hour maybe less. It works great, half the weight to lift up and lower the tailgate, again Im impressed with the product and the speed with shipping it. This is the second product that i have bought for my truck. Thanks you guys.
Leonard
1/1/2013
I am pleased with how fast it was shipped especially during the holiday time. Product is built very well and came in with no damage. Only complaints are that the way it gets attached to the bumper supports made it very hard to get to install one of the inner bolts. Please advise customers that the bumper cushions have a tenancy to move out of place so realigning them can wind up taking a lot of time. Last is that I had to unscrew the rubber muffler hanger on the passenger side from the muffler it self.
Andrew
12/31/2012
Connector/relay kit and mounting bracket for 2004 Titan. Great website, many instructional videos available. Order placed at 9pm 12/30, shipped by 8am 12/31. Cant beat that.
Ken
12/31/2012
Very fast, very efficient and very economical!
Mark
12/31/2012
Information available to properly order product needed and check out was smooth and quick.
Paul
12/31/2012
I am pleased with the product quality and with the service.
Cornelius
12/30/2012
Thank you e trailer. There are many companies that could take lessons from you regarding your awesome customer service. E Trailer is THE place to shop for all of your trailer needs. Great pricing and amazing customer service.
Marc
12/30/2012
So far, really great customer service experience. I placed my order late on a Friday night via regular ground5-7 days and within an hour my order had already shipped and was upgraded to express ground3-5 days. I just bought my first trailer and will keep buying any parts/accessories I need from eTrailer.
Joaquin
12/29/2012
Not my first order and probably not my last. These guys are good. Fast service, good products at a decent price. These are the guys to go to.
Robert
12/29/2012
I am extremely impressed with the service. Pat was wonderful to deal with and so helpful!! Love the trailer cap!!
John
12/28/2012
Fast shipping, Very professonal, Highly recommended, You will get GREAT service and very good products from etrailer. They have all Your trailer needs.
Joseph
12/28/2012
Service is beyond expectations, communication is excellent . Couldnt be more pleased . Thanks
Kenneth
12/28/2012
I am pleased with the service. I was kept informed of the status.
Lorene
12/28/2012
Etrailer is fantastic! Fast shipping, items arrived in good condition and when I had a question the customer service reps responded to me right away. Highly recommended!
Nell
12/28/2012
Very easy to order, reasonable prices, arrived promptly on the estimated delivery date
Sierra
12/28/2012
Awesome deal! Shipped free and super fast during the holidays. I am sure I saved cash thanks to the easy read instructions and online video. Thanks and will give strong recommendations for anyone shopping your site.
Thomas
12/28/2012
Great retailer, quick response after the sale and good follow up regarding the tracking number. Would buy from again!
Bryan
12/27/2012
Nice inventory....good price....great communication....quick delivery!!! Thanks.
Everett
12/27/2012
First of all, I found etrailer.com to be the easiest web site to use that I have been on.I ordered a trailer light wiring harness part#33515 for my 2004 Nisson Frontier. My order was made on 12/19/2012, I received it in three days. It took me longer to get my tools and light ready, than it took me to actually hook the harness up to my truck and test the lights! The part fit perfectly, the instuctions were clear, and was very easy to install, best of all it works!
Jack
12/27/2012
I think you have great help and that is whats important Kathy went the extra mile to help me get what I wanted and when. She even called me to let me know what was going on!! wow when did that start happening again thought things like that were gone forever.
Lynn
12/27/2012
Great customer service, fast shipping. I give you guys A+A+ and Alicia was great very informative and show that she does care about her customers....
Rodney
12/27/2012
Im well satisfied with the way the order was processed and shipped in a very timely manner.
Dave
12/26/2012
Fantastic
Jamie
12/26/2012
Professional advice and the best service period! Do not waste your time and look anywhere else!
Usamah
12/26/2012
great info. fast shipping. good directions. buying and installing a hitch and wiring package was an easy and not unpleasant experience!
Lisa
12/25/2012
Great service again.
Clayton
12/24/2012
Items were received promptly. One was a mis- shipment and that was resolved quickly also. Overall, a great experience.
Gary
12/24/2012
Overall I am very happy this this organization. I discovered them while hunting for information about my travel trailer. They are a good source of information and quality products at a price that beats my local RV store.
Robert
12/24/2012
Very user friendly website. Once my order was placed, I received an email telling me my order was received and is being processed. Shortly after, I received another email explaining my order was located in the warehouse and was ready to ship. Etrailer website said to allow 2-3 days for shipping! Because they were able to get it out the same day and I had my item on my doorstep in 3 days!!! Awesome service!
Ryan
12/24/2012
Outstanding! I needed a hitch to be delivered in a short period of time. Rather than chancing it by placing an online order, I called in and spoke with Jan. Jan confirmed I was getting the proper item to match my vehicle, confirmed it was in stock and also promised that the item would be shipped out that day. She was right on the money. This place is great and I would recommend them any time!
William
12/24/2012
Bought the curt trailer hitch for my 2012 Toyota Tacoma. Shipping was great. Build quality of the hitch is great. Installed very easy. Thanks.
Brian
12/23/2012
Very Good Job
Ivan
12/23/2012
Excellent products, Excellent Service
Philip
12/23/2012
If the prices are not already amazing enough, well the staff is enough to send your shopping experience on Etrailer over the top. Could not find snow chainscables priced any lower on any website or retail store. Thanks Etrailer.
Robert
12/23/2012
Great purchase experience. Fast delivery, no hassle. Thanks!
Robert S
12/23/2012
Best experience Ive ever had ordering online. My order arrived the fastest Ive ever seen during the busiest time of the mailing season. Thank you, etrailer!
Dana
12/22/2012
Great prices, service and quick shipping. They have earned my repeat business.
Michael
12/22/2012
Got the hitch and wiring harness for my 2009 Santa Fe. Took about 40 minutes to put the hitch on since I had to balance it and get the bolts started without help. The wiring harness hookup could not have been any easier. The price for everything was less than a local shop wanted for the hitch and installation. It only took a couple of days to have it shipped to my house when I ordered it. Would order again from etrailer.
Michael
12/22/2012
I have always been very satisfied with any product I have bought from etrailer. Fast shipping,courteous service. Myself and children have bought at least 5 hitches through time. Also various other products. Great company to work with. I have also sent several friend and they have been very satisfied. Wish they would their free shipping minimum back down, but understand the increased cost of doing business.
Richard
12/22/2012
After a fair amount of searching for a Draw-Tite trailer hich, I decided to make the purchase through E Trailer.com The price was lower than most, and equal to 1 or 2 others. The online order process was simple, the order notification/confirmation was fast. And even with a heavy item 80lb, standard shipping was included in the already low price, I was then notified that I was upgraded to a quicker shipping option, again at no cost ! The package arrived in a couple of days via UPS. On a scale of 1-10, This transaction was a 10 !
Rick
12/22/2012
Excellent service, fast delivery, awesome customer service. Youll come back again.
Ronald
12/22/2012
eTrailer had the best price and free shipping. They also upgraded my shipping to 3 day without any additional charges. The communication was excellent.
Thomas
12/22/2012
Excellent business to deal with. Fast shipping and great prices. Thanks to everyone.
Tony
12/22/2012
Mark...my phone sales person, WAS GREAT! Very nice and genuinely nice. In this age of less than perfect customers service...Mark was a ray of sunshine! Big thumbs up!
Craig
12/21/2012
Fast shipping, Great price, Very Happy! Merry Christmas
Donald
12/21/2012
Called customer service with a product question. CSA answered question accurately and also help pair another item for my order. She knew the products well. Then, the order shipped the same day. Excellent service, easy to use website. Will order again.
Fred
12/21/2012
Another great experience with etrailer. They had the fifth wheel hitch I wanted. I found it advertised elswhere at a lower price. They credited my card with the difference plus 10 percent. Hitch was delivered free within just a few days. You cant go wrong with these folks. Highly recommended - dont hesitate to do business with them.
Frederick
12/21/2012
My items were received in less than 48 hours from the time I placed my order. The hitch will be a Christmas present, so I wont be doing an installation right away. So far I am pleased with my experience with etrailer. If the product is of good quality, once the hitch is installed, I will probably order a bike carrier from etrailer. Since Ive got a rear mounted spare tire to contend with, I thought it best to install the hitch first, and then measure for spare tire clearance before ordering a bike carrier. Ill probably miss out on the current free shipping, but Id rather have a carrier that fits rather than have to do a return.
John
12/21/2012
This was the best online purchasing experience I have ever had!! I placed my order at night time and by morning I decided to change my order, I called them and Nicole R. was very friendly and understanding to my situation. She cancelled my first order and did a great job placing a new order and I qualified for FREE SHIPPING!! I would definitely recommend etrailer to everyone. I will most definitely be shopping here again.
Michael
12/21/2012
Lowest price on the equipment I was looking for and FREE shipping! Outstanding Email feedback. Instant proccessing and tracking.
Scott
12/21/2012
WOW! My order arrived almost overnight! I am more impressed every time I order from etailer. What a great place to do business.
Stephen
12/21/2012
The license plate I ordered was not available at their store. They communicated via email their names,phone # and when it could be shipped. Sure enough it was delivered in time for xmas. I am a repeat customer and would recommend etrailer to everyone. NICE JOB!!
Wayne
12/21/2012
Great overall experience, great customer service!
Christopher
12/20/2012
Order placed on Tuesday and delivered on Thursday.Great service!
David
12/20/2012
I am very impressed by your service. The tracking on the website is the best that I have seen.
Dwight
12/20/2012
What.... can.... I.... say.... The best online retailer!!! Keep up the good work guys…
Humprey
12/20/2012
will contact etrailer again for superior parts and service thanks
Jack
12/20/2012
Super fast service! Received confirmation my order had shipped within the hour. Unexpected during the Holiday rush but extremely grateful.
Marshall
12/20/2012
Product arrived promptly and was exactly what I wanted/ordered. Status updates on my order were sent regularly order received, order shipped. In short, Im very pleased with my experience at eTrailer and will use this vendor again.
Moira
12/20/2012
Rebecca N. was such a delight to do business with! She was very knowledgeable and courteous and was willing to spend the time walking me through all of the steps from ion of the products to installation guides and shipping! Give the lady a raise!
Peter
12/20/2012
WOW! etrailer service rocks! They really saved by christmas bacon. I ordered a trailer hitch for my wifes prius. Then-the next day i ordered a bike rack. These guys noticed that the bike rack would not work with the hitch i seperately orderd and informed me via email that day and provided options that would. This is AMAZING AND REAL TIME TOP NOTCH CUSTOMER SERVICE! I am delighted. You have a customer for life and i would recommend to anyone! Keep it up!
Scott
12/20/2012
I have purchased a number of items from etrailer, and every time the service has been exceptional typically exceeding my expectations with very quick processing and shipping. The quality of the products I have purchased have been top notch, and I highly recommend etrailer.com!
Steven
12/20/2012
Great place to find what your looking for
Bruce
12/19/2012
What a great experience. I commented to Cristy, gal that took my order, that the customer service is exceptional. I have made purchase decision based on the previous customer service I received and I would use etrailer anytime. The price for the product is just an added bonus. I would recommend this company to any of my friends. I am waiting to get the product I ordered and reserve any further opinions based on installation success.
Dan
12/19/2012
Excellent Service, same day shipping, and e-mails sent to keep us informed. Highly recommend. Will not hesitate to order anything else we need in the way of parts and accessories.
David
12/19/2012
I am always a little skeptical ordering items on line but after I made my order I called them to see what the status would be and they told me and sent me a email and let me know when it was shipped out. I trust this web sight and plan to keep ordering merchandise from this sight. Thank you
Jordan
12/19/2012
Good selection of items for lots of vehicles and trailers. I got the correct springs, hangers, u bolt kits, bushings etc quickly, and everything fit!!!!! And the price was best I found online.
Keith
12/19/2012
I ordered parts for a Yakima ski rack on Monday late afternoon and ed standart 5 - 7 day shipping. I needed the parts for a ski trip the day after Christmas. Doug at etrailer upgraded my shipping at no additional charge and I received my parts on Wednesday afternoon. Thats amazing service!! You bet Ill recommend etrailer.com to everyone.
Keith
12/19/2012
GREAT shopping experience, I ordered it today and at 12 pm and it was shipped at 2 pm, now thats GREAT service and definitely would advise all my RV friends to always shop at etrailer.
Lou
12/19/2012
Your web site is very user friendly and easy to navigate. We found what we needed and had no problem ordering it. Thank you so much for responding so quickly. We would surely recommend you.
Ronald
12/19/2012
Wonderful service from the moment I ordered. It was easy to order and I do not always find that w ith other companies. It was a quick transaction and in addition they notified me that they would send my ordered item sooner than expected. I am very impressed with this company at this point.
Rose Marie
12/19/2012
The etrailer web site was very easy to navigate. Once I found the item I was looking for being able to do a zoom view was an extra bonus. Check out and the payment process was also easy. The best bonus to this site was the time to ship and not an over price for shipping the product for a small additional charge $2 I was able to have the product shipped in 3 business day. A very nice feature during the holidays.
Scott
12/19/2012
I was unbelievably happy with how fast they got our order shipped out :0, esp since Its only 6 days to christmas,my husband and I will surely be recommending them to family and friends. :0
Sharie
12/19/2012
Our company was searching for a repair kit for a trailer hitch and we were about to give up and purchase the entire unit for a great deal of money. But we strive to give the best value to our clients so we dug futher and found etrailer and the nicest customer service rep I ever met on the phone. Etrailer saved us well over $100.00 and we have a very happy client. The service rep at etrailer is Cathy and if you every talk to her say hello for me. We will use etrailer any time we need a trailer part. Thanks Cathy
Abby
12/18/2012
Great experience, super fast shipping.
Carl
12/18/2012
Great...good price. Had what I needed. Shipped fast. I like the quick follow up e-mails after the purchase.
Charles
12/18/2012
Its nice to know that your company cares about customer service. Thats uncommon these days, and it is a refreshing change! Thank you for keeping me so well informed of the shipment. When there was a delay from your supplier, you sent me a prompt and detailed note. I called and changed the order to another wheel - and I didnt have to go through a long phone tree with useless prompts! I had a helpful and friendly person at the other end right away. Then when the final order was complete, I received another detailed and friendly note from Nicky and the material showed up right on time. Thank you, nice job!
Chris
12/18/2012
Another example of excellent service!! After ordering online I was advised my item would be shipped in 48 hours. Within two hours of ordering I was advised by Brian that my item was being shipped immediately.
Darryl
12/18/2012
Very helpful staff, fast shipment and at a reasonable cost. A good company to do business with.
Gaylord
12/18/2012
Once again, etrailer has proved there customer service is way beyond all of their competitors. The minute I place an order they keep me in the loop and I know exactly what is going on and were my shipment is. There prices are great but their customer service is priceless.
Gregg
12/18/2012
So helpful and quick and thoughtful they are great Thank you !!
Janet
12/18/2012
e-trailer.com was fantastic. They have a great website that offers helpful information and product details to fit the correct storage solution to your vehicel. They have videos and comments that really help you make the right decision. Their prices are competitive, shipping was always free for me, and items arrived within a few days. I really feel e-trailer.com cares about customer service, which is rare these days, and the staff are passionate about the products and applications they sell.
John
12/18/2012
Its been years since I needed a trailer part. After looking around online I found it cheaper on etrailer.com. I remember now my last experience and how impressed I was with a company that sold trailer parts and their prices. I told everyone, this was the best place to get trailer parts. Great prices, quick delivery and most importantly a quick check out process.
Michael
12/18/2012
back order was very quick thank you
Thomas
12/18/2012
Its nice to find a retailer that just gets it when it comes to customer service. Doesnt hurt that the prices are great too! Thanks again etrailer.com.
Tyler
12/18/2012
Great company, supper fast shipping, thanks for offering these easy to install kits...made my life so much easier!!
Daniel
12/17/2012
Appreciated the frequent status updates.
David
12/17/2012
Quality products and quick delivery every time from etrailer
Jason
12/17/2012
You guys rock!
Nathan
12/17/2012
Quickly delivered, good quality.
Peter
12/17/2012
I order a new set of hubs and brake assembly.alicia g. was my sales person and she was very helpful. She told me my order would ship today and at1:15 p.m. she confirmed my order had shipped. She said it would deliver on wed. if it get here that quick it will be very fast service. will update when order arrives. Very impressed so far. Thanks etrailer for very professional service so very hard to find any more.
Randy
12/17/2012
I have done business in the past and will again in the future. Great prices and fast service.
Roger
12/17/2012
Excellent service and fast shipping. Product exactly as described.
Todd
12/17/2012
Etrailer ships quickly and accurately. I am impressed with the excellent customer service.
Donald
12/16/2012
This has been the easiet purchase I have made in a very long time. The sales girl was knowledgable of the products, extremely helpful in explaining the details and offering suggestions on the item I purchased. She deserves a huge thank you from her employer as a valued employee. This experience was painless other than now having less money in my pocket after the purchase
Donna
12/16/2012
Bridget was very courteous and answered all questions and placed order for me. Good expierence to be taken care of with the order.
Leslie
12/16/2012
Etrailer had exactly what I needed, at the best price, and it shipped right away. The quality is great, too. Their service and followup are excellent as well. They really seem to appreciate your business!
R G
12/16/2012
I bought the 24787 Class I Hitch 03-07 Accord. The installation was fairly easy. I really like videos they have showing installation for many different vehicles. Only one minor issue. Removing one of the rubber exhaust hangers was too difficult on my Accord. Instead of removing it, I had to pry the muffler down and wedge a short 2x4 in to make room to install the hitch I removed the 2x4 after the hitch was bolted in. The bolt fishing contraptions are genius and worked like a charm! I also bought the Swagman XTC2, two bike folding rack. I really love this rack. I can put on the rack, bikes, and lock it all up in less than 4 minutes. One minor glitch. When I first tried to put the rack into the hitch receiver hole, it would not go in far enough to the pin. Etrailer.com techs asked me to lightly sand one or both to knock down any excessive paint or burrs on the items. I used some light sandpaper and had it fit in a few minutes. I also bought the 8 ft. cable and locking hitch pin. All these items work together to make a simple to use and secure platform for my bikes.
Bill
12/15/2012
I dont go looking for etrailer but they keep showing up at the most opportune time. With what I have ordered from them I have never had a bad experience. I am so happy with the purchases I have made and it is about time to add them to my favorites list.Thanks for being there.
David
12/15/2012
I am very pleased with my purchase of a receiver hitch, bike rack and Thule bike adapter bar. This installation was for a 2009 Toyota Yaris and my only recommendation is, if you have large hands , have a helper with small hands to start the 2 upper bolts on the hitch or prepare for much frustration. I had to get my wife and her tiny hands to get them started. A ratcheting box wrench makes snugging all 4 bolts down before torquing much easier. No drilling and 20 minute installation is possible if you can get the upper bolts started without a fight. I am impressed with the quality of the bike rack and with the snug down bolt in place and bike secured, I was not aware that a bike rack and bike were even there while driving and for a car as light as a Yaris, that is impressive.
Mark
12/15/2012
So far, so good !
Ronald
12/15/2012
Amazingly friendly and prompt customer service. Clearly explained about the chain stuff to a novice. Thanks Rebecca N. Prompt updates on order status and delivery as promised. Nice and helpful videos too. Thanks to all the good folks at etrailer.
Vijay
12/15/2012
One of the items that I ordered was not in stock, and I was informed by email that it would not ship for about a week. Since this was a Christmas present, I needed it to ship sooner. I called Tamara and she assisted me in ing an alternative product which was in stock. She was very helpful and made the change a smooth and easy thing to do. Great customer service!
Aaron
12/14/2012
Competitive price, excellent product, great service and quick shipping. What more could you ask ?
David
12/14/2012
Good phone skills and fast shipping. I would buy hear again.
Jeff
12/14/2012
Works perfect,and very fast delivery!
Jeremy
12/14/2012
My experience was very good. The site was user friendly, the order was processed very quickly, prices were in line with others, and I received the order in less than the estimated time. THANKS!
Joe
12/14/2012
Outstanding customer service. Great communication on the status of my order.
Michael
12/14/2012
Started order on line- but ended up call, Judy filled the rest of my order, helping to find a very critical bolt I needed to replace. She was very understand as I had my trailer broken into and needed weird combinations of parts to pull my trailer next time out. Thank you
Michael
12/14/2012
Service was great!
Saturnino
12/14/2012
Etrailer.com is great and very helpful. Thank you for the great service.
Steven
12/14/2012
good prices, fast service!!!!! got my parts to alaska in 4 days from order!!! I love those etrailer guys!!! If you need anything for your trailer, etrailer is the place!!
Wayne
12/14/2012
Outstanding experience. I will definitely recommend etrailer to friends.
Bill
12/13/2012
Very good service and fast shipping.
Dale
12/13/2012
EXCELLENT job, service was outstanning the girls you have doing the phones know there JOB.
Danny
12/13/2012
The hitch was here at 12 noon and installed and all cleaned up and box in recycle by 1:30. I was able to install by myself with no trouble. Fast service and nice hitch
David
12/13/2012
Excellent customer service. Quick, friendly, informative, I was keep in the loop as my order progressed, I got three emails to inform me of my orders progress. Im very pleased and will use etrailer for all my trailer needs.
James
12/13/2012
Ordered the product today, just recieved an e- mail dating my order was shipped, cant get much faster than that. Everyone that I talked to was very helpful, and would research whatever you asked about and would return your call with the information . Thanks Kathy for all your help!
Patty
12/13/2012
Awesome service from etrailer.com folks once again. I always look here first to get the stuff I need for my truck and SUV.
Phonekeo
12/13/2012
Everyting fit perfectly. Good price, fast delivery
Ron
12/13/2012
Ive said it before and Ill repeat myself...etrailer.com puts the CUSTOMER in Customer Service. I have looked at a huge number of bike racks as I attempted to find a 2-bike rack that would accommodate the oversize rear mount spare on my 2012 Wrangler Unlimited. While many racks appeared to work, they typically failed to provide the measurements necessary to confirm that before I ordered. Late one night last weekend I broke down and submitted a question on dimensions to etrailer.com. No only did I get very timely response that evening!, but he also provided specific dimensions on the rack I was interested in AND dimensions on several alternatives that would meet my needs! I was able to make an informed decision and ordered my rack late Tuesday evening. It arrived on Thursday and will see service on Friday. I cannot say enough about the exceptional customer service offered by etrailer.com!
Ronald
12/13/2012
Good site. Quick service. Id use again!
Steve
12/13/2012
This is my first time purchasing stuff from this site and will sure come back. Service got to be one of the best as i purchased an item and found it a little cheaper on another site, i emailed asking to price match and they credit me the difference next day. Aside from price adjustment, the instructions that came with the product and details make it much easier to do it yourself. i would recommend this site to friends and family.
Xun
12/13/2012
Excellent selection of hitches and accessories with quick shipping.
Bruce
12/12/2012
Fast shipping. Excellent prices. Would order again from them
Charles
12/12/2012
so far every thing is a go I just ordered the hitch yesterday. and you said its on the way very fast shipper
Fred
12/12/2012
Great experience w/ eTrailer. Good prices, good tracking, and good follow-up emails.
James
12/12/2012
I bought snow chains for my SUV. The site was easy to navigate and get the right size for my vehicle. Prices are best or equal to discount stores with low service ratings. etrailer had a good reputation, so I went with them.They kept in contact with me on order status until the item was shipped and even upgraded the shipping a no extra charge.Im going to tell my friends driving to the snow with us to also get their chains from etrailer.com If the price is even close to anyone else you should get it here.
Jason
12/12/2012
Its amazing how fast my order was shipped. Is an excellent web site with an amaizing customer service. I will definetely recomend it to everyone. Its simple and easy to find what Im looking for at a great price... Thank etrailer.com
Jose G.
12/12/2012
Excellent customer service and great prices.
Katherine
12/12/2012
ordered leaf springs for a trailer every thing came right away and bolted right on no troubles thank you
Keith
12/12/2012
I know that if I need any parts for a trailer.E trailer has my business.I have all ready told friends about.The great communications visa e mail.And the free fast shipping.Placed order Sunday night.And received the tires and wheels on Wednesday. Thanks Mark from Mich.
Mark
12/12/2012
very pleased with the whole experience
Patrick
12/12/2012
Super fast shipment and a great price. Excellent products and great service. Thank you very much
Richard
12/12/2012
Service was GREAT !!! UPS delivered it late yesterday and I put it together this afternoon . Will have to wait for the weekend to install it since it is dark when my wife gets home. Thanks for all the help.
Robert
12/12/2012
the etrailer web site was easy to navigate & offered fair prices. I already had free shipping on my order but it was upgraded to express shipping at no charge. I would definately use etrailer again.
Robin
12/12/2012
Great service , fast shipping
Ryan
12/12/2012
hitch is just what i needed to use for a bike rack. Installed while I waited- quickly.
Tony
12/12/2012
etrailer had just what I have been looking for and I got an email in about sixteen hours from the time that I ordered it saying that it had been shipped. This place is fast.
Joe
12/11/2012
I was very impressed with the shipping emails. It is nice to know you will have a tracking number, especially at christmas.
Larry
12/11/2012
My shopping experience was great. UNlike many online suppliers, they kept me informed as my order progressed through their system
Lester
12/11/2012
etrailer takes good care of their customers. I had a problem with a bike rack, in which I didnt explain the problem sufficiently well originally. Upon explaining the problem correctly etrailer responded and made me a happy customer. We wish them success in the years to come as they deserve to be successful as they handle problems in a professional manner.
Richard
12/11/2012
Just made another purchase from etrailer.com. As always, received fair pricing, super quick order processing, and shipping.
Tim
12/11/2012
Allways a pleasure doing business with etrailer. Good products and great service.
Darren
12/10/2012
Fast and easy to find what I was looking for, thanks, will most probably check back for future needs.
David
12/10/2012
I think you have the ideal parts shopping web site. I particularly like the short videos which allow you to to know for sure if it will fit your application. I am taking advantage of the free shipping by ordering small items to bring up the total minimum. Quality product Fast shipping Very well done Keep up the good work.
David
12/10/2012
It was great to talk with someone here in the good old USA when I have some questions and help me when I place my order. The person did a great job.
David
12/10/2012
Order was processed and shipped 1 day after I placed the initial order. Cudtomer service was very good. I highly recommend ordering from etrailer.
David
12/10/2012
John H did a great job answering my questions to confirm that I was ordering the correct towing mirrors. Professional & very helpful. Thanks
Gordon
12/10/2012
Best prices online for trailer suspension parts! Best selection of leaf spring lengths! Thanks!
James
12/10/2012
I have been blown away by the process of shopping and ordering from etrailer. Great phone service. Prompt shipping. Good email response. Install videos. Order due to arrive soon.
Larry
12/10/2012
I have had nothing but great experiences with etrailer and I highly recommend the company and their products.
Larry
12/10/2012
Customer service was fantastic especially customer service rep Miki, and Lexus, both individuals got to the distributing section and rectified the delay, great customer service they kept me appraised of the current status of my order. GIVE them a raise they deserve it they handled the delay issue at etrailer with great awareness of the external customers anxiety.They reassured me that my order would arrive on time. Keep up the good work.
Lou
12/10/2012
I just wanted to take a minute and tell you about my experience with etrailer.com. etrailer.com has a good/easy website to navigate, very competitive prices, and good communication after the sale. I got the trailer wheels and accessories very quickly with free shipping to boot. Overall this was a excellent transaction and I will be back when my trailers need other parts. Ive noticed in this world that too often people only have time to criticize, but no time to compliment. That is why I wanted to take the time to send this feedback. Keep up the good work!
Phillip
12/10/2012
The Husky Interior Storage box arrived today in good shape. Since it is a Christmas gift for my son- in -law, I did not open the box. However, it does not seem to be damaged in any way. My dealing with Jason on the phone was very helpful and courteous. Thank you!
Yvonne
12/10/2012
The price was right, the tire and wheel combo was exactly what I needed...Etrailer had the product I needed and shipping was less than 24 hrs. from order time....
Charles
12/9/2012
Ordering was easy, the upgraded FREE shipping was unexpected and very much appreciated! Thanks
George
12/9/2012
Thank you for your prompt shipping on my 2 items. I probably will be buying another Boat Buddy as soon as I can get a measurement on my Father-In-Laws boat hook on the boat.
Jeffrey
12/9/2012
The website was very easy to use. Great customer service!! Received the part on the day that it was promised. Will definitely shop here again!
Kerry
12/9/2012
I called to order my husband a Christmas gift...a rack and basket for his Jeep. I was lucky enough when I called to reach Mark...I think thats the right name. Believe me, I knew nothing! He walked me through step by step and helped me find the correct rack and basket to fit my husbands Jeep. He even went so far as to call the manufacturer to make sure of the right size. I am amazed at the time and patience he showed me and I have remarked to many people about the unbelievable customer service he gave me. If all Customer Service representatives were are helpful, patient, and kind as he was the world would be a better place He made a hectic time of the year much more pleasant. Knowing my husband...he will be surprised Christmas morning!
Lee
12/9/2012
Bike rack was as described. Arrived timely and in excellent condition. Great service, came very quickly and their staff followed up to make sure everything went well. Would definetly reccomend this company.
Russ
12/9/2012
great price, correct item, fast delivery. all around good service.
Stanley
12/9/2012
It was a nice supprise to recieve a free upgrade in shipping and to recieve the new hitch 2-3 days earlier than expected. The online service was user friendly and ordering was a breeze. Thank you for all your help and Merry Christmas to Kevin J. @ Etrailer.com
Tim
12/9/2012
Easy shopping on site Great follow up e-mails Shipped within 3 days AWESOME
Carol
12/8/2012
Order easily completed and shipped much faster than I expected with it being the Christmas Season. Very pleased with my experience. Would highly recommend to anyone.
Charles
12/8/2012
Jan was a jewel in customer service. She efficiently took my order and responded with several email to let me know the status. Although I placed the order on Saturday, she followed through to make sure it was shipped promptly - on Sunday yet. Tracking was easy and the order arrived, neatly boxed, and perfectly as described. What more could I say?
Jackson
12/8/2012
My first shopping experience with etrailer.com was excellent. Rebecca N was very helpful and directed me to a product that I had not found on other websites. In addition, Rebecca was able to ship my order the same day and that is a bonus.
William
12/8/2012
I have ordered parts for my horse trailer several times in the last few months and each time I have been completely satisfied with the service and quality I have received.
Bill
12/7/2012
I received exceptional customer service from Sherry and the CS Team at etrailer! Ill be back!
Deborah
12/7/2012
Super nice super fast. Super good quality
Garry
12/7/2012
Good price, fast shipping.
Troy
12/7/2012
Alicia was a great help. She followed through and called back. Order was shipped the same day that I ordered and the price match guarentee works. The How to videos explain everything about installation.
Arnold
12/6/2012
My high pressure rims are exactly as described and shipping was much faster than anticipated. I was especially pleased that shipping was free. Im very pleased. Thanks.
Dan
12/6/2012
Fast shipping, great shipping info online very quickly. Great product and price. Would recommend and use this company in he future.
Elliot
12/6/2012
Placed my order with Jan on Sunday and had my order on Wednesday. Great Job
Gary
12/6/2012
Excellent service. Very pleasant shopping experience. Would buy from again.
Harold
12/6/2012
It was verry simple and had everything needed to do the job. A longer ground wire would have been nice but there was enough power wire left to put the ground where I wanted it. I will be useing e trailer again, regularly.
Markus
12/6/2012
Fast ship! Good product for a good price.
Michael
12/6/2012
Heck yeah! I had miss matching parts, and the team at Etrailer called me up and made sure I wasn’t making a mystake. Turns out, they caught a problem and fixed same day. Shipping team hooked me up with faster shipping, and Im towing away! Great work!
Nicholas
12/6/2012
I thought that it was a great and easy way to shop
Nick
12/6/2012
Immediate response, and thats good communication.Definitely a repeat buyer. Thank You!
Randy
12/6/2012
I enjoyed looking over your site and ordering my extended mirrors for my Ranger Pickup. NEAT SITE…………
Richard
12/6/2012
Fantastic website and customer service experience
Terence
12/6/2012
Great Service. Fast Shipment. Items arrived in perfect condition. Thanks and will definitely shop here again.
Charles
12/5/2012
This site is fantantastic. The items were shipped and arrived sooner than expected. The staff sent emails to keep me informed of the status of my order and to make sure everyone was satisfactory. The items I ordered were exactly as promised - well made despite the great prices the products are not cheaply made.
Jennifer
12/5/2012
Terrific service fast and free shipping. The price was excellent.
Rhonda
12/5/2012
One of the best shopping experiences. Only place I could find this boot. Everyone else said there was no such thing made. Keep up the good work.
Sharon L
12/5/2012
I've bought several items from etrailer. The service has always been excellent and they more than match anyones price with their 110% price guarantee. These are the reasons I keep coming back.
Terry
12/5/2012
I have shopped at E-Trailer for all my towing needs on my motorhome. My experience has been very rewarding. The staff is helpful and pleasant to work with. The service is great as the parts are shipped the same day as ordered. It is nice to work with a professional group that appears to care about their customer. Thanks!
Bruce
12/4/2012
etrailer.com was extremely fast and easy. Very easy web site to use and super fast free shipping. Overall an outstanding web buying experience!
Charles
12/4/2012
Fast service. Exactly what I ordered.
Cynthia
12/4/2012
Excellent service. Fast shipment. Great products.
Cyril
12/4/2012
I am happy with etrailer in all aspects.
Dave
12/4/2012
Best price and service for snow chains.
Dean
12/4/2012
I got notification that my order was received, that it was processed, and that it was shipped with a tracking code. I think that's about as good as it gets.
Hartwig
12/4/2012
Easy way to order, great idea to give the customer away to bundle everything instead of research through the site. I was given an email shortly after placing my order that my items has shipped and also that my order was upgraded to ship express which means it will arrive sooner than standard shipping. Great experience!!!
Kelly
12/4/2012
Probably the best order follow up I have experienced with a company. They send an email every step of the way, so there is never a guess as to if or when I am going to receive the product!
Mike
12/4/2012
Outstanding, quick service, got order in 3 days and 2 of them was weekend. Great price, good quality.
Patrick
12/4/2012
This truly is a very quality product. Keep up the good work!
Ron
12/4/2012
These guys are thoughtful and proactive! I really liked the way the website is structured and how easy it is to navigate. Thanks for all the attention you've given to my order.
Carlos
12/3/2012
I have used etrailer.com to buy several towing and travel items. Every time I have used your company, I have been blown away by your service and quick response to any questions I may have had. Thanks for the job you do!
David
12/3/2012
Excellent service. Very impressive.
Donald
12/3/2012
Quick shipping to Canada, no duties.
Frederic
12/3/2012
Everything came in just as stated in good condition. I would recommend etrailer to anyone.
Jerry
12/3/2012
This was first time dealing with your company and it was a pleasure. The staff was just great to deal with. I will be telling all my friends about your outfit. Keep up the good work!
John
12/3/2012
Good deal!
Jose R.
12/3/2012
After five days of rain, I started searching for a golf cart enclosure. etrailer seemed like a nice place to do business. To make matters even better, they shipped the same day.
Marc
12/3/2012
Absolutely the best online ordering/shopping I have ever done! Love it!
Maurice
12/3/2012
I was very impressed with the quality and pleasant discussion with your ordering girl. A pleasure doing business with you. My needs were very small but quite necessary, so worth far more than the small order. Thanks again for a very warm experience.
Ronald
12/3/2012
I have received the tonneau cover that I ordered from etrailer and I must say it arrived much faster than I expected!! Whatever you are doing to process and ship your internet orders - keep doing it! I'm impressed!! I have not yet installed the item but will do so shortly and will try to send you a follow up including pictures Thank you!
Terry
12/3/2012
Great service, fast shipping. Will buy again.
Toby
12/3/2012
etrailer is my go-to place for all my vehicle and trailer purchases. Thanks for good service.
Bry
12/2/2012
I'd say you're pretty darn good!
Helen
12/2/2012
Etrailer site very easy to use. Had the parts I needed in stock, shipped same day arrived on time and in great condition.
Lee
12/2/2012
I think you have a great selection, great prices, and speedy shipments. I ordered four wheels and tires for my 1969 Airstream and am very pleased with them. This time I needed a tire and galvenized wheel combo for my boat trailer after I had a blow out on the highway. Great deal and It has allready shipped. Thank you for the great work.
Mark
12/2/2012
The associate that helped me took the time to answer all of my questions and offered a suggestion that I hadn't thought of. She has a broad knowledge base of etrailers products. I thank her for the help.
Richard
12/2/2012
Parts work great. Fast and friendly service web site was fairly easy, will use etrailer again. Thanks, great job.
Robert
12/2/2012
I am very pleased with shopping at etrailer.com. They have an extensive ion of products and their customer service is first rate. My last order was given special attention to ensure it was shipped promptly as I needed the items for an upcoming trip. I will use etrailer.com again for future purchases.
Stephen
12/2/2012
Communication is top notch! Best experience I have had online in 20 years since Windows 3.1! I don’t give accolades lightly! Let’s see how the product arrives and what I think of the quality!
William
12/2/2012
Awesome seller!
Brad
12/1/2012
So far you have done an excellent job. Thank you.
Carlos
12/1/2012
I have never been treated so well as I have been as with a rep from your CS department. The question that I had involved a product that I ordered from a different company than yours. The rep was very helpful and pleasant. She answered all my questions and concerns. I am extremely pleased with her professionalism. Thank you!
Dan
12/1/2012
The web site is clear. Specific demensions for bolts, springs, equalizers & shackles are given along with clear photos of each. They offered free shipping and then upgraded it without cost and shipped it within 24 hours and this was on an order I made Friday afternoon! Great prices, easy to order and fasr services with followup e-mails to confirm everything.
James
12/1/2012
Great Service!!
Lisa
12/1/2012
First, very fine website makes it east to shop and decide on most items before ordering. When I called in the order all questions were answered very politely and with good product knowledge. Items were packed very well and products were of excellent quality. In other words, excellent shopping experience!
William
12/1/2012
They have a lot more than i expected. Was also surprised to have emails letting me know everything was on track very helpful.
B.j.
11/30/2012
So far so good ordered around 15:20 on a Friday and got a confirmation of shipping by 16:40 the same day! Will post again after my install.
Christopher
11/30/2012
Received the trailer hitch cover Texas A&M and was very pleased with the overall ordering experience. The order tracking information was great.
D. Ronald
11/30/2012
I thought the person I dealt with was awesome. She was sharp, quick, and very polite. I will buy from etrailer anytime.
Doug
11/30/2012
Great service. They upgraded my shipping so the chains will arrive sooner. Etrailer knows what keeps people coming back!
Gregory
11/30/2012
I was very impressed with the ease of your website. And detailed information on the products I looked for was there and complete. The video link for installation instructions, was a very impressive feature. Most items I found to be at least 10 less than other websites, and with the free shipping, the savings was even greater. Your shipping dept. got my order out within a few hours and it is scheduled to arrive 3 days early. I would like to see more axles in your product line.
Jerry
11/30/2012
Very clear web site excellent customer and all the people I dealt with to make a change to my order were very efficient, helpful and courteous. I would recommend you highly to friends.
Lee
11/30/2012
Very easy to order, got lucky with free shipping, and very prompt and helpful service!! Thank you!
Rich
11/30/2012
I have not recieved items yet, but just ordered last night and I have gotten three emails with invoice, and shipping confirmations. So far very impressed with speed of handling my order. I would also like to add that etrailer.com had the very best price on the items i order, and I did search every place, since I am a comparison shopper. Once I receive the items I can post a more complete comment on the total experience.
Todd
11/30/2012
Was great and fast service. Really like that they keep in touch with you by e-mail on what is going on with your order.
Charlie
11/29/2012
Outstanding products. Ordered a trailer hitch cover and lock. Both received in just two days and both were as advertised. Could not believe I received my order so quickly. Two days from MO to AL. Emails from trailer were timely and kept me up to date from order to delivery. What a pleasure it is to do business with such a reputable company.
David
11/29/2012
Very good product!
James
11/29/2012
Very good service!
Jared
11/29/2012
Great place to do business.
Jeffrey
11/29/2012
They had a very good ion of the parts I needed and the item I ordered was shipped within ours of my on-line purchase. Price and shipping were both more than fair.
John
11/29/2012
I was skeptical at first after reading some bad reviews on another site about etrailer. However I took a chance that the reviews were simply people that are never happy with anything. I WAS RIGHT!!!! The service has been absolutely perfect and the products were shipped on time without tracking issues and in fact delivered 24 to 48 hours early. All orders have been perfect and correct with no problems. The quality and price of the items ordered is outstanding and I will use etrailer for all my needs without hesitation. From Arizona, GREAT JOB Etrailer!!!
Larry
11/29/2012
Great customer service and communication. Good prices too!
Mike
11/29/2012
This place rocks. I now have ordered twice, and the merchandise is delivered before I have the ability to track the order. It is fun to buy from a company that gets it. Great prices, great follow up!
Richard
11/29/2012
I am very impressed with your EXCELLENT communication, prompt shipping, and of course your low prices!! Happy holidays!
Robert
11/29/2012
I was very happy with my experience with you guys. Good price and prompt service. Plan on doing more buisness with you.
Sean
11/29/2012
The etrailer website is awesome, everything you would ever need and more. The products I ordered came in the mail faster than I expected with email updates all along the way. The products and service are five star in my book.
Adam
11/28/2012
I just placed an order this evening and it has already been shipped out! The customer service went above and beyond my expectations. Haven't received my order yet but I would definitely recommend etrailer.com based on how fast my order was processed.
Charity
11/28/2012
I'm overwhelmed by the dizzying speed of your response! I'm a return customer and I tell my friends.
Christopher
11/28/2012
Fantastic service, could not ask for more effective information or expedited handling of order.
Henry A
11/28/2012
I was very surprised to see that your company got my order ready very fast and had it shipped the same time. I do like the very fast service and I will inform my friends about this.
Joe
11/28/2012
What convinced me to buy was the ease of use of the website and all the on-line support available, including an installation video. Plus my positive experiences in the past, I know I will get a very good product at a fair price, and should I have any questions or concerns, I will get the help I need.
John
11/28/2012
Great selection!
Ken
11/28/2012
I received the tires & rims in 3 days. Thanks for the great service.
Ken
11/28/2012
Very courteous and helpful. Looked up all the right items for my Benz. Explained in detail the options and parts that came with kit. Gave me her extension should I have any further questions. Answered the phone when I called back 5 minutes later to change my order and never hinted to the pain I was.
Mark A
11/28/2012
Better than expected, easy to order, good experience!
Ronald
11/28/2012
I have ordered products 3 times this year and my orders have been correct everytime and the parts always fit like they should. The delivery times are awesome. It is a joy to do business with a quailty company!!
Timothy
11/28/2012
etrailer's customer service is excellent!
Christopher
11/27/2012
It is a pleasure to purchase from etailer.com. Pricing is competitive. The detailed information and videos help to make sure I get the right part the first time.
Darren
11/27/2012
I talked to a rep about my order and she could not have been nicer and helpful. I was concerned that my hitch would not ship in time. After ordering the hitch it turned out that I need the hitch a few days faster than I thought… she assured me that my order would go that day… and it did. Thanks again. I will buy from you guys again!!
David
11/27/2012
The towing mirrors are great. Fit the Jeep and would recommend this product to others. I give you 5 stars. Thanks.
Donald
11/27/2012
Good communication, good service, good price. I will put etrailer in my favorites.
Jack
11/27/2012
Product was as advertised. Delivery was prompt. Would recommend a positive without reservation. Pleased with this transaction.
John
11/27/2012
Wonderful!
Johnny
11/27/2012
I ordered a bike rack, platform type from Etrailer as they had the best price and would ship immediately. Not only did they ship it quickly, it was free, and they upgraded the shipping so it would arrive 3 days earlier than anticipated. Prices are great, service is great and shipping was super. I received periodic emails about the status of my order. This is the way to do business.
Robert
11/27/2012
I've ordered from etrailer on several occasions, and each time they have been excellent to work with. Quick response to questions, fast shipping, and the product I need.
Bryan
11/26/2012
This was my first order from etrailer and I am very satisfied with every aspect of the purchase. Quality products, good value, fast shipping, safe packaging, excellent communications. Will definitely order from etrailer in the future
Gilbert
11/26/2012
I feel that this is an honest company, even though there was a long wait for the product to be shipped from the manufacturer, they kept me informed all the way. I am also extremely impressed with the quality of the bike rack. I will shop here again for any future needs.
John
11/26/2012
Great website, with even better service. I received my order in 3 days!
Kim
11/26/2012
Once again, I placed an order with e-trailer, and again they out did themselves with their product and know how plus their shipping efforts. Plus, the product I ordered, a Ball Mount was made in the USA. Wow, what a surprise. I highly recommend this company for all their effort to assure that the customer is completely satisified.
Vince
11/26/2012
Really competitive prices and customer service was great. I got my shipping upgraded for no extra charge which was great for the time frame I needed. Thanks. Will do business again!
Cory
11/25/2012
Buying my hitch through etrailer was a totally positive experience. Very fast service and quality shipping with very fast arrival time.
Doug
11/25/2012
Perfect fit. No adjustments, bending, cutting, drilling. As pointed out on the etrailer site, a nonstructural piece of plastic trim is in the way, but I'd already knocked that off just backing into a snowbank! My car is 6 years old, so the existing tapped holes in the cars frame were rusty so I just chased the threads with a tap.
Dale
11/24/2012
One of my trailer brake/turn lights needed replacing again. This time I decided to go with LED. I ordered two replacement lights and received them faster than I expected. Theyre installed, and work great! Oh yes, the service was excellent!!
David
11/24/2012
The product arrived quickly. Installation was very straightforward thanks to the video and customized wiring kit for my TJ. I purchased the Tow Ready kit. Highly recommend.
James
11/24/2012
You have a very good and complete website. You also have competative prices. I have ordered other items and will continue as needed.
John
11/24/2012
Excellent products fitting my needs best, with fast delivery. Quick response to an issue with a complex wiring component interface for my rv and toad. Very positive experience with every contact, thank you Etrailer Team!
Ralph
11/24/2012
I purchased replacement tires on wheels for my trailer. The web site made my choices clear. The extra information helped me get the correct tire size, tire class, and bolt pattern/size. They arrived in two days by standard shipping. And were already inflated to the recommended pressure. Earlier I purchased a trailer wiring harness to connect the rear car lights to the trailer. And etrailers video made the installation clear.
Robert
11/24/2012
You are the best site I have ever ordered from. Shipping was VERY fast. Product was just what I needed as your site gives such detail. Your shipping charge was very reasonable. Somebody knows how to do this and does it well. Thanks!!
Thomas
11/24/2012
The site was very easy to navigate and I found exactly what I was looking for in just a few minutes. Check out went smoothly. The item I ordered was out but it only took a few day to get it in and ship it which was not a problem. Thank you so much for everything.
Timothy
11/24/2012
Great product, simple install and no trimming required. I bought this to install on my parents JX while visiting for the holiday. It arrived in one day and was fully installed in less than 20 minutes. Great way to save $800 versus the dealer! It is very well integrated into the car, if you hide the hidden hitch sticker no one will know its aftermarket.
Brian
11/23/2012
I want to thank you for your understanding and help. It's nice to know there are still people and companies that care.
Ed
11/23/2012
It was great, I ordered the hitch, drawbar, cargo carrier and wiring harness for a 2008 kia spectra on the 12th with the 5 to 7 business day delivery. Every part fit perfectly. Had the hitch mounted in less then 30 minutes.I couldn’t be happier.
William
11/23/2012
Great Service, Great Prices. Thank you for the over and above effort to get my order out.
Geof
11/22/2012
Will not hestiate to tell my friends about your company. Took longer to collect the tools than to do the job. Can't wait to slip in the bike rack and save a ton of gas money by using my Civic.
John
11/22/2012
Straight forward shopping.
Patrick
11/22/2012
Your service is outstanding right from taking the order to shipping. I was kept up to date on my order and was told when it was shipped, other companies can learn from you and I would recommend you to my friend again well done.
Bill
11/21/2012
The website is easy to navigate to find what I was looking for. Checkout was quick and easy as well. I would recomend this site to friends and family for sure!
David
11/21/2012
Fast, friendly service. Priced about right. Responded to what I needed with prompt attention. Will most certainly shop with etrailer again.
Loren
11/21/2012
Speedy response to my questions and shipping. Will definately reccommend to anyone looking for these items. Actually, a friend recommended your company to me. Great customer service!
Sandra
11/21/2012
Best product ever. It made my luxury car look even more crisp. Best buy yet online with the fastest most professional service. Worth the entire package, which I was glad to pay. Thanks Etrailer.
Vincent
11/21/2012
etrailer.com is great, have never had any problems with my orders and the customer service is A+.
Andrew
11/20/2012
Thank you for your fast shipment!
Blake
11/20/2012
Great selection!
Greg
11/20/2012
Great service prompt and efficient got my hitch the next day after I placed the order. Great job guys!
Gustavo
11/20/2012
I have bought items from etrailer in the past nd have been very pleased with them. Thanks.
Luis
11/20/2012
Received the waterproof trailer light today along with the three wire pig-tail. I installed the light in the original rubber grommet and didn't need the pig-tail. Part fit perfect and looks identical to the other side of trailer. Super nice light and service.
Ralph
11/20/2012
This is the second time I have use etrailer.com and was even more pleased with the service the second time. I was looking for some new fenders for my trailer and had questions on the hole pattern, so I called up the service line at 7:00pm on a Friday and was able to talk to someone live who answered my questions and I was able to order exactly what I needed. I have browsed other trailer accessories sites and etrailer has consistently had low prices and more ion to choose from. I will definitely use etrailer again for my trailer needs.
Scott
11/20/2012
Really quick service! Right part, in stock, quick delivery. Great price. Thank you.
William
11/20/2012
I love your inventory and the ease of looking for something.
Andre
11/19/2012
Great web site. Great ease of ordering and fast shipping. Communication is excellent.
Bernard
11/19/2012
Fast shipping. Exactly as described. Installed in less than an hour, with home tools. Will buy from etrailer again. Very happy.
Bob
11/19/2012
Received three e-mails the day of the order to confirm the order, the shipment and the tracking information as well as a free upgrade on delivery time. So far great response and customer service.
Brad
11/19/2012
Thanks for the fast service, from ordering online to getting this to my home in record time all at a cost unbelievable. If I need any thing else I'll be back. It fits and looks great installed.
David
11/19/2012
Order was placed today & shipped today, very happy with etrailer.
Floyd
11/19/2012
Superb service. Went above and beyond with upgraded shipping. Haven't bought for awhile but know that will change now that we have a new travel trailer.
Garvin
11/19/2012
Parts were easy to find and the price was cheap.
Jerome
11/19/2012
Great and very quick service! I love my new electric jack, easy to install, only took an hour. Used it the next weekend and it worked like a champ. Etrailer was great, I received an email an hour after I placed my order that my jack was shipped and they upgraded the shipping free of charge. You cannot ask for anything more than that.
Mike
11/19/2012
This lady on the phone was the best person that I have spoke to on the phone for ordering parts for ages. She really knew her stuff / job, I would not want anyone but her in the future to order parts from. She is a keeper. She is worth every penny, plus way more. Very friendly and very helpful.
Richard
11/19/2012
Fast shipping and item received just as described. Installation was fairly easy.
Tihomir
11/19/2012
WOW! I'm shopping at etrailer at 7:00 pm pacific standard time and I get an e-mail 20 minutes later saying my order has shipped!!!! You can't beat that for customer service! Have shopped here before…. Great values and super products.
Wayne
11/19/2012
I would recommend etrailer, fast shipment.
Doug
11/18/2012
I always have a pleasant shopping experience with etrailer. Thanks, guys. I have recommended your store to friends before.
Evelyn
11/18/2012
Great buying experience, free shipping and it was the right part! Thanks!
Gary
11/18/2012
What a good service!
Leo
11/18/2012
Easy to use website. Great prices. Fantastic. They upgraded my shipping at no charge. Would definitely buy from again.
Martin
11/18/2012
Amazing. I ordered a Tubecover Square Led Multi-reflector 4 on the 15th, it shipped on the 15th, I got it on the 16th and installed it that same day. It looks and works very nice. Great company to deal with. I wish others were at least half as good as etrailer.
Maurice
11/18/2012
Works great! You were very helpful, thank you!
Michael
11/18/2012
Shopping on etrailer was a pleasant experience and had just what I needed. And they had a faster time on delivery than I expected.
Nate
11/18/2012
Price was reasonable, shipping seems on target. Installation should not be very difficult, think I will be pleased.
Paula
11/18/2012
Unbelievably fast order turnaround on a Sunday, would you believe? Absolutely amazing customer service.
Stephen
11/18/2012
Very happy with the customer service , the prices, and shipping. The website is very good with multiple pics of the products, and a lot of information. I will absolutely be buying my trailer supplies here!
Charles
11/17/2012
Had what I was looking for and services was prompt, the company kept me informed throughout the process.
David
11/17/2012
Most enjoyable, easy and well informed of status! Already recommended to a friend who will also be ordering.
Frank
11/17/2012
Fast on order, awesome job!
Gary
11/17/2012
Great It's been awhile since I ordered parts.
Jeff
11/17/2012
Had a hard part to find for a trailer hitch. They found it and got it to me. Thanks!
Leo
11/17/2012
Excellent customer service friendly, helpful, knowledgeable! I highly recommend them.
Robert
11/17/2012
I've enjoyed doing business with you. I'm really impress with your services.
Ryan
11/17/2012
Awesome!! I have never seen such GREAT customer service. My order was shipped withing 3 hours. A special thanks to etrailer for the fast shipping. Unbelievable. If you don’t buy from this company you are crazy.
Steven
11/17/2012
eTrailer has to be one of the absolute best online companies that I've done business with! I purchased a car-top cargo bag that turned out to be defective. eTrailer processed the return and shipped a new carrier to me in a very timely manner. They are a very professional organization and I truly have not found better customer service anywhere else!
Andrew
11/16/2012
What a great experience shopping with etrailer was! I no sooner order than I got back a message saying that my shipping was upgraded to special handling free of charge and the tow bar shipped the same day. I got a couple of very friendly emails. Clearly etrailer is very proud of its customer service and rightfully so.
Bev
11/16/2012
Great company to deal with! Excellent price, very fast shipping & product was exactly as I ordered. Will buy from these folks again and would recommend them to anyone. A+++++.
Bob
11/16/2012
I would most definitely recommend this site and company to anyone! I have purchased several products from you all and have been very very pleased with everything that I have received! Worked with a rep on the price match guarantee and she was very professional and responsive on everything that we did! Including going ahead and placing my order for me! She definitely defined what customer service is all about! Will definitely be purchasing more from eTrailer in the future! Thanks again guys!
Daniel
11/16/2012
Great service, great pricing! Will be using you guys for all my trailer needs.
Dean
11/16/2012
My experience was great! Service was excellent. Received my order in three days! Thanks.
Debbie
11/16/2012
Great products at great prices. First time I have every ordered from an online retailer and received a personal email actually 3 that told me the items were in stock, the order was ready, and the order had shipped. And it was a real email, not one generated automatically. Order received quickly. No issues and would definitely use etrailer again.
James
11/16/2012
Great and fast service. Good prices.
Jeff
11/16/2012
I ordered a Thule bike rack. Works perfect! What is most amazing is I ordered and received the rack within 4 days including the week end. Couldn't have done it any faster. They kept me appraised of the status of the order from the moment I ordered it. What great customer service, best I've ever experienced !!!
Robert
11/16/2012
This was a very easy site to use. I was working with my husband to find parts for a trailer which I know nothing about. The search feature was incredible and helped me find what we needed. The picture display in the cart is also a plus. Thank you!
Robert
11/16/2012
Fantastic shipping and order help. Ordered on a Sunday and they shipped on the same day! Got it on wednesday. Great experience and good tires. Thank you
Adam
11/15/2012
Ridiculously fast shipping. Thanks!
Chris
11/15/2012
I want to thank you very much and I will tell my friends about your company.
Elizabeth
11/15/2012
Experience dealing with etrailer is effortless, this is my 2nd hitch I ordered from you, first one was for a 2007 subaru outback, installation was a piece of cake. Hopefully the hitch I ordered for my 1996 toyota 4 runner goes on as easy, thanks!
Gareth
11/15/2012
I received the shipment in good shape and a very timely manner.
Herbert
11/15/2012
Thanks! Nice job on order management, substitution, and follow-thru! I will order again in future.
Jeff
11/15/2012
The customer rep was courteous and helpful and the ordering experience was good. He understood my need, gave me the necessary information and kept me updated of the order progress.
Philip
11/15/2012
I ordered a trailer hitch and light kit on Nov.12, got free shipping which stated 7 days or so for delivery. I received my order on the 15th. 3 DAYS!! Great. Everything fit as expected. I am very happy with your company.
Robert
11/15/2012
etrailer has the parts that I need and cannot find anywhere else. The etrailer web site is easy to navigate, very user friendly. I placed my order at 11:00 pm, an email advising me that my order shipped was received at 8:50 am the next morning. Outstanding!
Steve
11/15/2012
There are a lot of comments, so I will keep mine short. It really was just as easy as the video and instructions said. It was easier than I expected or hoped. I installed my hidden hitch on a 2012 Subaru Outback. Hitch is of very high quality. My friends commented that the hitch would be the last of the trailer, vehicle combo to fail. I agree. I ordered on a Monday afternoon, and it was delivered 40 hrs later. I was shocked. Great service, great product. I would definitely go here for any of my hitch needs in the future.
Timothy
11/15/2012
I ordered the Rhino rack for my CR-V and it arrived in 24 hours. I was no less shocked when the rack arrived in perfect condition and installed with no issues. It looks great and was exactly as advertised Thanks to etrailer for great descriptions, advice and extra care in shipping. I highly recommend them.
Donald
11/14/2012
Courteous, friendly service. I ordered a bike rack key from SportRack with great difficulty. Apparently they handed the order off to etrailer.com which has been a much different experience.
James
11/14/2012
I have owned 2 trailers. Each was maintained and all accessories were provided by etrailer. You have always been accurate in filling my orders and turn around time always surprises me when my order arrives. Always seems to be really quick. There was one time when what I wanted was on back order here you kept me informed on a fairly regular basis of the order status. Very nice touch. Thank you for the service you provide.
Richard
11/14/2012
Good customer service and fast shipping.
Ron
11/14/2012
The service has been OUTSTANDING and is very much appreciated. Thanks very much.
Ronald
11/14/2012
Outstanding help on 800 line finding and ordering obscure boat trailer parts. I'm pretty sure I wouldn't been able to find the needed parts anywhere else and at a great price!
Anthony
11/13/2012
High quality product.
Chris
11/13/2012
Extremely quick shipping. Thanks.
Douglas
11/13/2012
Order came within 5 days as promised with no problems. Packaging was excellent and all items were in stock. Very pleased with staff while ordering over the phone. I would definitely order from Etrailer when I need more supplies.
Gerard L
11/13/2012
I ordered a Curt hitch for our 2012 Odyssey on November 7th and it was delivered on November 9th. Fast Shipping without a doubt. The videos made installation a breeze less than 20 minutes and I had it on the van.
Jl
11/13/2012
Shipping was fast. Extended mirrors work great on my 2006 Tundra. Easy to install.
Jody
11/13/2012
They were very helpful and knowledgable. I will order from your company again. Thank you.
Mike
11/13/2012
Etrailer is a great site. The people there are friendly and very helpful with orders.
Tom
11/13/2012
The girl on the phone was very helpful, courteous, and personable.
Allyn
11/12/2012
Great products at very good prices. The best prices I've found on the market. Delivery is quick and email alerts to let you know when the item has shipped, as well as tracking information. I'm a repeat customer.
Bob
11/12/2012
Really good variety and very good illustration about the products. Simply awesome!!!
Carlos
11/12/2012
Just what I needed. Great service too!
Don
11/12/2012
So far it has been a great experience. The rep was very helpful and had our order placed and the shipping notice sent within 15 minutes. It's nice to know customer support really does exist!! Great job!
Earnest
11/12/2012
The phone reps are awesome. I had gotten some bad info in the past about using a towing bar for my hitch rack. Turns out, this would have possibly made the parts fail. They made a better recommendation to meet my needs. She then confirmed that my items were in stock and offered to take my order right then and there instead of me completing my order online. That's quality customer service!!!
Eric
11/12/2012
Good experience. The rep was awesome, she called the manufacturer for me to ensure it was the right product.
James
11/12/2012
Just upgraded my shipping for free! You guys are on top of it! And I appreciate the emails regarding the status of my order! I will continue to shop from here and tell others to do the same!
Patrick
11/12/2012
I needed rotor and hub for 5 the wheel and the order was placed over the phone, this lady knew her stuff as she helped me with the order. The part was delivered on the date. Thank you very much.
Peter
11/12/2012
Fantastic experience! Got the product that I wanted and sooner than expected. Easy to install as well.
Robert
11/12/2012
Second order from etrailer.com. Always good prices and fast shipping. Latest order was upgraded to faster shipping for free. After my order, received an email from a real person that said, if there are any issues, please contact me directly. I wish all businesses were so good. I'll definitely shop etrailer again. Highly recommended!
Robert
11/12/2012
Shipping was fast, product quality looks great. This was my first order with etrailer, I will be ordering again soon.
Steve
11/12/2012
Fast shipping. Great Price. 5 Star rating. Will be buying from you again!
Daniel
11/11/2012
Very easy transaction. Quick delivery. Nice product!
Ken
11/11/2012
Isolator came very quickly, and works very well. Etrailer is the place to go.
Michael
11/11/2012
Unbelievable Customer Service. I have purchased serveral items from etrailer over the past few years and have to give you a A+. This latest order was placed at 8:30 in the evening and was shipped yet that night and I received it the next day. Granted I live fairly close to your Distribution Center, but you can't get better than that. Thanks E-Trailer for being a great company to work with.
Michael
11/11/2012
This is the place for trailer stuff. The detailed descriptions and measurements are much appreciated when replacing boat trailer lighting. I was able to use all the same drilled and tapped holes of the trailer with replacement submersible lights. The devil is in the detail and etrailer.com provides the detail, the quality, the price and the quick shipment. I'm glad that I stumbled onto the site and I'm keeping it bookmarked.
Walter
11/11/2012
Outstanding!! I am glad to see there are folks like this.
William
11/11/2012
Easy transaction.
Jeremy
11/10/2012
The receiver is absolutely beautiful. I almost hate to hook my trailer to it. It was at my front door in three days and the people at etrailer could not have been nicer or more helpful. I love it.
Nolan
11/10/2012
Thanks, my order was quickly processed and shipped. Received it in less than a week. Great job!!
Randy
11/10/2012
I believe that you provide the best pricing and service that I have found when purchasing trailer equipment parts. I do recommend you to all my friends and business associates. I will be buying more from you in the future, as time goes on. Thanks for such great service.
Timothy W
11/10/2012
I have ordered three times from etrailer. All orders arrived as promised and fit perfectly. I have found the prices lower than most places with high quality. If I have another requirement etrailer will be the first place I look.
Alan
11/9/2012
Items shipped within four hours of having placed order. If the quality of the products match the customer service, there is no reason to shop anywhere else!
Alan
11/9/2012
I found exactly what I needed very fast at a good price and got quick e-mail response!
Don
11/9/2012
Shipped within 3 hours of placing the order and a shipping upgrade for no charge - I'm shopping etrailer for all my vehicle needs!
Jim
11/9/2012
I was impressed with the video, showing how to install, and also the friendly personal, If all goes well I will be ordering again soon, also good to get order number, Thanks again!
Jimmie
11/9/2012
Can't really say yet if the harness will work, but the order process was easy, videos helped me make my decision: lot of work tearing up car panels or buy the more expensive one, more wires, etc but easier to install.
Patrick
11/9/2012
Very fast service. Outstanding!
Richard
11/9/2012
Excellent in all departments. Prices are very good - no reason to shop elsewhere.
Robert
11/9/2012
This is my second order. I'm still amazed at the great service. I wrote to Contact Us and got immediate technical help. Orders are promptly processed and the feedback is great.
Steven
11/9/2012
Great Service.
Tod
11/9/2012
I ordered a trailer tire and rim Sunday night, November 4th, and it arrived Wednesday, November 7th. The website was easy to use, delivery was fast, price was great, and the packaging was specific to the product. I will definitely use e-trailer again.
Ben
11/8/2012
I was impressed with the customer service, prices, and speed of delivery. Couldn't find a better deal anywhere.
Ernest
11/8/2012
Great products, prompt delivery, clear instructions, easy to install. I would order parts from you again.
Frank
11/8/2012
It looks great on my new truck. Shipping was 1 to 2 days not sure, but fast. Thanks.
Greg
11/8/2012
These guys have great customer service, communication and are super quick. I received an email within two hours after I placed my order to let me know it had been shipped and upgraded to priority shipping all for free. Product arrived in great shape and is very good quality.
Jason
11/8/2012
Communication is excellent. Product/shipping/tracking is excellent.
John
11/8/2012
Parts were perfect and of good quality. Thanks!
Lee
11/8/2012
Great service.
Matt
11/8/2012
WOW! I ordered Monday night and had my hitch Wednesday morning. A day and a half, how can anyone complain about that? I will continue to recommend Etrailer to all my friends. Thanks to etrailer.
Michael
11/8/2012
This was a good shopping experience. You had what I needed and it was priced reasonably. Plus, you upgraded my shipping from standard to priority at no additional cost to me. I definitely will recommend etrailer.com to my friends.
Ron
11/8/2012
So far, so good! At this point, all is well!
Ronald
11/8/2012
Price great, item great. I would definitely use your service again. Thanks
Stephen
11/8/2012
These folks are go above and beyond the call. They have quality products, fast shipping, excellent pricing and follow up on the order.
Tommy
11/8/2012
Good job.
George
11/7/2012
So helpful! Very courteous!
Janice
11/7/2012
Great product, great company, everything went together as advertised. How to videos are invaluable.
K. Jeff
11/7/2012
Same as I have every time I have purchased from you. You do a great job and I honestly appreciate the way you and your staff handles my orders and gives very good support. Again, I thank you.
Larry
11/7/2012
Excellent service and great communication!! Will not hesitate to use in the future.
Mark
11/7/2012
I would like to thank the rep on the phone for professional help she gave me yesterday when I call acquiring about a gooseneck ball for my 2012 F-250 she was very curteous and offer me a couple of options. She had the answers to my question, took my order on the spot and I received confirmation shortly after that my order had shipped with all the tracking information. Also offered a 30 day price match if I found the same item delivered price cheaper anywhere else.
Ronald
11/7/2012
Awesome to do business with. Super low prices on great items, fast shipping and superb packaging. Can't wait to do this again.
Steve
11/7/2012
I never write reviews, but this one deserves it. Excellent fast service with complete easy to understand video instructions with follow-up by customer service.
Dale
11/6/2012
Service was excellant. Great follow up keeping me informed on order status, when it shipped, and even an upgrade to faster shipping at no charge to me. Very impressive!
Daniel
11/6/2012
Good web page - easy to use. Product shipped same day.
Jim
11/6/2012
My customer service representative at e-trailer.com, was extremely helpful. She assisted me in finding the replacement parts I needed. The fast and friendly service was wonderful. I highly recommend e-trailer.com to others who are looking for high quality products. Thank You!
Katherine
11/6/2012
They shipped out my complete order within a few hours of me placing my order online, and I had a number of items listed on the order as well, no backorders. This is how online shopping should be, I would highly recommend this site to friends and family and I will buying more in the near future as well. Thanks again guys!
Leon
11/6/2012
etrailer.com is always my first choice for th equipment I need. The service is outstanding.
Michael
11/6/2012
My purchase from your company was a very pleasant experience from beginning to end. The rep could not have been more helpful or more personable. She is an asset to your company.
Paul
11/6/2012
Good quality parts, good price, and fast shipping! I like the dimensions drawings on the website.
Randall
11/6/2012
Very fast and everything just as expected nice quality. Thanks for the great service.
David
11/5/2012
It was what I wanted and it came quick. All in all, I would use your company again, and I wouldn't hesitate to recommend you to my friends if they needed something you carry.
Dennis
11/5/2012
Fast Shipment and easy installation. Reviews on your site made it easy to decide on a product.
Howard
11/5/2012
I think you are great! I ordered 2 wheel and tire combos at about 2 pm Friday and they were delivered before noon on Monday. That was with free shipping!
John
11/5/2012
Wow, what fantastic customer service!!! I've already commented on your website that I'd be a repeat customer, and I haven't even received my first order. You guys really stand out as a "Customer Oriented" business. I will definitely recommend etrailer.com to my friends and family! Thanks for the great service!
Robert
11/5/2012
I needed a new jack for my bass boat trailer, the cost at our local dealer was to expensive so I checked you guys out online and found that I could order one from you at half the cost which was great. The jack came in this past friday and I installed it saturday it works great. I am very happy with the whole deal, the price, the speedy delivery, and the quality of your product.
Russell
11/5/2012
I found the ordering process very simple. I got the information on line but ordered via phone so a couple of questions could be answered. I found the person very pleasant and took the time needed to deal with my questions. Once the order was placed I immediately received an e-mail. The order was shipped the same day. The website was easy to use.
Sam
11/5/2012
I recently ordered a hitch for my truck. I was in the middle of a project and wanted it the following weekend so that I could complete everything. Early Monday morning I got an email saying that they would have one shipped directly from the manufacturer. On Wednesday I got the parts and they fit perfectly! To say that the customer service was great would be an understatement. I can't praise them enough! I also viewed their online video on how to install the hitch and it showed me exactly what I needed to do step-by-step. These guys do it right, I look forward to ordering from them again!
Scott
11/5/2012
Sooo easy, had been looking for these parts for years, I will be a steady customer from now on.
Conradt
11/4/2012
No muss, no fuss - etrailer.com got my order to me on time, even going the extra mile to arrange a direct shipment from the manufacturer!
Dave
11/4/2012
Nice friendly on phone, fast follow-up, and I have already recommended to my friends.
Fred
11/4/2012
Installation was easy and went as the directions showed. It took 4 hours to install the bed rails and about 1 hr. to assemble and install the hitch. I only needed help lifting the hitch into the bed. The OutBoard mounted rails made the job something that I could do at home. The only metal work was to drill the holes. The exhaust head shield did not need to be modified and the gas tank was never in danger. Excellent product and instructions.
Gary
11/4/2012
First, etrailer had the best price. Second, the shipping was fast. Third, the video on how to install made it a piece of cake. I am no mechanic by any means, but do have some basic mechanical knowledge and it was easy. Overall a great shopping/install experience!
Jonathan
11/4/2012
I am very happy and satisfied customer. Even though this is my first purchase with you. A great experience doing business with you. Thank you very much. Keep up with your good work!
Maria
11/4/2012
Personal service and very fast shipping that you don't get at most places. I will purchase all of my trailering equipment and materials from etrailer in the future. They make every effort to accomadate your reasonable requests.
Norman
11/4/2012
E-trailer web sight was extremely easy to navigate The e-mail response seemed to be almost instant. It has been a great experience and I'll definitely recommend etrailer.com to my fellow contracting friends with cargo needs
Richard
11/4/2012
My experience in dealing with etrailer.com was excellent. I had 1 question about posting and tracking and it was immediately responded to and a satisfactory answer given.
Ron
11/4/2012
Fast shipping and fair pricing.
Bob
11/3/2012
Great service and fast delivery.
Brian
11/3/2012
Fast, accurate ordering process with a reasonable shipping cost. Web site easy to get around and find what you are looking for. Will use this site for any future trailer needs. Keep up the good work.
Bruce
11/3/2012
I was very pleased with my experience with etrailer. As I told the girl that took my order, I will never go anywhere else but etrailer for my trailer needs.
Dale
11/3/2012
I will shop with your store again. Glad I found you on line, everyone there is very helpful and nice, thank you
David
11/3/2012
I don't usually respond to surveys or reviews but I would like to commend the people at etrailer.com on the excellent service. I ordered a reciever hitch and wiring adapter on Tuesday, Oct 30 between 6:00 and 7:00 P.M. I got an e-mail at 8:11 P.M. notifying me that the order had shipped and I received the order on Thursday, Nov.1 at 3:45 P.M., less than 2 days after the order was placed. This was with the free shipping as well. Job well done.
Kenneth
11/3/2012
Product is exactly as advertised. Promptly shipped and now installed.
Matthew
11/3/2012
I ordered my stuff on a saturday and was expecting it late next week. I checked emailst later that evening and recieved an email from Josh that he upgraded it to priority mail and will recieve it sooner. Customer service was excellent and the web site easy to navigate.
Mike
11/3/2012
I had an older 5th wheel that I needed new rails for. Your service dept was able to help me out with my order. Very nice people to deal with. Even got an expedited shipping schedule with free shipping.
Richard
11/3/2012
I haven't installed the product yet but I can comment on this company's shipping service. It was fantastic! Other companies could learn from etrailer. I ordered the parta and that night they shipped. Fantastic tracking representation on map. Personal correspondence followed all steps. I haven't installed the part yet but between the videos and all the help provided in their facts I don't feel one bit anxious about it.
Richard
11/3/2012
This is my second order with etrailer and once again I am a happy camper. The rep was very helpful and my order was just what I needed. It is so nice to work with a great company. Till the next time, thanks again.
Stanley
11/3/2012
E-trailer is great. Employees are very knowledgable, items are in stock and prices are low.
Brad
11/2/2012
Great transaction and assistance from the etrailer personnel.
Champ
11/2/2012
Super easy online ordering and super fast shipping!
Daniel
11/2/2012
I received my grease caps yesterday, right on schedule. I was able to get to the trailer today to see if what was suggested actually fit. PERFECT!! Thanks to you and all that helped with this order. I had no idea what part I needed for this repair. Thankfully, you guys did, because I need to make a 260 mile trip with this trailer tomorrow.
David
11/2/2012
This is the best web site for anything trailer related I have ever used. The wiring diagrams are extremely handy at work to check wiring hook-ups. Most products even have a video to explain what you receive with your order. Why can't other web sites do this with their products? These guys communicate extremely well when you place your order and customer service is second to none. Great work guys!!
David
11/2/2012
I like the variety of products offered by etrailer and pricing is fair. Their sales team also does a great job communicating order details.
John
11/2/2012
The rims I bought were shipped very fast and were just what I ordered! They look awesome on the trailer with the new tires I bought and had installed, will definitely buy from then again soon when I replace my spare rim!
Jonathon
11/2/2012
Wow! Ordered a part online. Shipped that day and received two days later. Great price, great service.
Lorne
11/2/2012
Our company is getting involved in trailer towing for the first time and we know very little about what is required to properly and safely tow a 28' trailer with a Ford F-250 truck and a Ford E-350 Passenger Van. The professional support and advise that I have received from the rep at etrailer has been greatly appreciated. She carefully explained our options and simplified the selection process. The many training/explanation videos on their site has also been very helpful. The entire team at etrailer are the best.
Mike
11/2/2012
Online shopping was simple. Order fulfillment quick, and shipping timely. No problems. Would definitely order from here again.
Richard
11/2/2012
Crazy fast order processing and shipping, and good communication during the process. Thanks!
Scott
11/2/2012
I had some questions about the item I was interested in so I submitted the questions to the experts. They not only answered my questions, they made a video to show me. Great purchasing experience.
Victor
11/2/2012
Their customer service is great, as soon as I placed my order they contacted me to let me know my hitch was on the way. You can't beat that.
Chris
11/1/2012
I've ordered a couple of hitchs over the last few years through E-trailer.com and have always been completely satisfied. Yesterday at 3:30pm I ordered one for my new Honda Civic and used the free standard ground shipping. Amazingly when I got home today, it had already arrived. It took less than 24 hours to get my new hitch. Very satisfied, thanks, e-trailer.com.
David
11/1/2012
Website is very easy to maneuver around. Product information is plentiful. There is a lot of literature to answer questions.
David
11/1/2012
I've said before that I chose eTrailer because of all I read and observed online about customer service. I'm sure we'll do business in the future.
James
11/1/2012
Excellent fast service and a great price with free shipping!! A pleasure to do business with, highly recommended.
John
11/1/2012
Ordered on Tues. received on Thurs. morning, can't beat the service. You have already been recommended. Thanks
Lawrence
11/1/2012
Great experience! Incredible customer service and quick shipping makes me a repeat customer!
Mason
11/1/2012
Shipped my order in less than an hour after I placed it. Also, upgraded my shipping from 5-7 days to 3-5 days for no extra. If the bike rack is half as good as the service, so far, I will be pleased.
Ralph
11/1/2012
Great service, thanks for getting the hitch to me in ASAP time.
William
11/1/2012
I ordered a 5th wheel hitch and base rail kit. Everything was fairly priced and shipped promptly. The parts fit as designed. eTrailer even sent email notifications regarding shipment and delivery. Outstanding business with excellent customer service! I will return for any future needs.
William
11/1/2012
One word, impressed!
Ben
10/31/2012
I can't remember ever receiving such outstanding and fast service, and I can't tell you how satisfied I am with the hitch and tow mirrors. You will always be the first place/choice I consider in my future purchases, Thank you!
Bruce
10/31/2012
Great Job, I looked at a lot of different retailers you had the lowest price of all the rest. I could not belive how fast my order was confirmed and shipped. Also, that there was a name on all the emails sent regarding my order. It's nice doing business with a company that seems to care about a customer and making sure they are happy.
Jerome
10/31/2012
You guys amaze me! I can't believe how fast you process an order and have it sent out for delivery. Thank you!
John
10/31/2012
Very helpful! And prompt service!
Joseph
10/31/2012
Great prices, fast shipping and the product is as described. Thanks!
Ken
10/31/2012
Great prices and fast shipping. Customer service was extremely helpful in resolving an issue that I had with my purchase.
Kevin
10/31/2012
Can't believe the service!!! Ordered today and my order was shipped today. Great to see a company that puts customer service first. Thank you.
Michael
10/31/2012
Unbelievable! I ordered my trailer hitch Sunday afternoon and it arrived today before lunch! It's truly remarkable service!
Patrick
10/31/2012
Very fast shipping.
Richard
10/31/2012
When I placed my order, I selected the standard 5 to 7 business day shipping. Etrailer gave my order special priority and was able to have it upgraded to the 3 to 5 Day Express Shipping at no additional cost to me! I really appreciate it! It's great!
Tatyana
10/31/2012
Fast service. Item as advertised. Reasonable pricing. What more could you want?!
Thomas M
10/31/2012
Great site, fast delivery, fantastic product.
Vaughn
10/31/2012
Easy to use website.
Allen
10/30/2012
I recently ordered a Hidden Hitch receiver hitch for a '98' Cadillac. The hitch looks great & appears to be well made. It was a custom fit and easy to install without having to drill any holes. I was very happy with the product & fast service I received. Awesome, I will definitely be a repeat customer.
Barry
10/30/2012
I had my base plate in seven days, good job.
Charles
10/30/2012
Good price. On time delivery. Installing wiring harness was quick an easy. No surprises.
Dan
10/30/2012
Awesome experience dealing with a first class company. They even upgraded shipping at no additional cost.
David
10/30/2012
The product shipped out extremely fast! I was impressed. I also appreciated the upgrade in shipping. Very nice touch. I'll be sure to shop this site again.
Dennis
10/30/2012
Packaged well and nice looking and bright lights. Would buy from here for now on for all my trailer needs.
Duane
10/30/2012
No one locally had the sizes I needed so I went on the intenet to search. It was so easy to find what I needed on Etrailer.com and what extraordinary service!!! They shipped the same day I ordered it. Not only that, they shipped them FREE via UPS and I got them the very next day. WOW! I will definitely use them in in the future.
Ed
10/30/2012
The rep was very polite and helpful.
George
10/30/2012
Great Service, I ordered on a Saturday mid-morning, was surprised that I received an email saying my order had shipped just hours later. Even more surprised to find my order in the mail box Monday at noon! I will order again without hesitation. Thanks for the great service and thanks for the great prices and fast shipping,
Jason
10/30/2012
What a surprise. Items ordered Monday morning, all received Wednesday afternoon. All products arrived as described and in excellent shape. The greatest surprise was I did not order speedy shipping but for some reason my order was upgraded one notch. I was happy about that because I was able to install trailer items when temperature was 70 degrees Unusual for late October in Wisconsin. I am extremely pleased with e-trailer, the service when questions are asked, the web site, the products, and the shipping. I will definitely order again and recomend this excellent provider of trailer items and other things to anyone I know. Thank you e-trailer staff for a wonderful shopping experience.
Lyn
10/30/2012
My order was processed quickly and and installed it with no issues. I'll check with etrailer the next time I need parts.
Mark
10/30/2012
Wonderful helpful service from the rep, solved my problem. Thank you for employing such a caring person
Reed
10/30/2012
I have ordered several times from etrailer.com and always get fast service and good products. I'll be back!
Robert A.
10/30/2012
Fast service, and especially liked your video on the install. Wasnt sure what the spring was for until I saw the video. Thank You.
Thomas
10/30/2012
I had a question about the fit of tire chains for my Mazda 3 that received a precise reponse over the weekend, enabling me to confidently submit my order so that I could receive the chains before departing on a Thanksgiving road trip. I was also surprised and happy to receive complimentary expedited shipping.
Bruce
10/29/2012
Fast, friendly, knowledgeable service with great products and real value.
Chris
10/29/2012
I really liked the product and happy with speedy shipping.
Chris
10/29/2012
Great service, fast delivery, complete shipment arrived with no damage or missing parts, excellent assembly instructions, the rep was especially helpful in making my selection.
Dave
10/29/2012
The customer service was absolutely excellent and I have never been treated with such respect from any other company. I will not hesitate to recommend etrailer to my family or friends.
Jennifer
10/29/2012
Great experience, free shipping, the trailer hitch arrived quickly, and the video instructions made the installation easy. I'd definitely recommend etrailer.com
John
10/29/2012
I am encouraged to be a more frequent e-trailer customer because of your excellent customer service and the expedited shipping and handling. It really does make all the difference in the world to me. Beats shopping all over town for it.
Joseph
10/29/2012
Outstanding customer service and I haven't even gotten my package yet. I placed my order after work today for a tow hitch, and I received 3 emails from etrailer. 1st the automated order confirmation, 2nd - a representative telling me everything is in stock and is being located. 3rd - another representative telling me my order has shipped. I'm used to just automated response, but these were signed by a specific individual which made the shopping experience very personable, very old school, the way it used to be, the way it should be!
Ky
10/29/2012
Great prices, top notch service, lightning fast shipping.
Stephen
10/29/2012
I was shocked to have such amazing service. It all started by a referral I had from a fellow VW EOS owner. I emailed with questions about a hitch and got a very fast reply that answered my questions. Next, I placed my order and was amazed to find that they had upgraded my shipping for free! I have already recommended etrailer to several friends and I will be using them when I'm ready to put a hitch on our second vehicle!
Toban
10/29/2012
Ordered at 9 AM on thursday. Shipped by 1 PM on Thursday and in my mail box on saturday PM. How could anyone expect better service than that. Excellent job guys. Product tailgate lock installed in 15 Minutes.
William
10/29/2012
The wireless rv leveler came fast, was just as described. Shipping was free, yea!
Darrel
10/28/2012
I have ordered 2 hitches so far and I can only say that someone has done wonders to get these hitches to fit perfect. The installation tool which is included was life saving, the bolt installer. I have told everyone I know about etrailer.com. Again you guys are awesome.
Myron
10/28/2012
Excellent customers' service.
Theodore
10/28/2012
This is the greatest place to find what I want for my towbar, and Rving in general.
Ward
10/28/2012
Awesome! They fit my 06 Tundra like a glove. Quick video was all it was needed to orientate myself. Almost no vibrations, only as much as the originals do hitting a highway bump. They look so sharp. Thanks so much for making my ATV/Trailer hauling a lot more enjoyable!
Doug
10/27/2012
Etrailer.com was great. You were very helpful and followed my order to the house. Great service - five stars.
Joseph
10/27/2012
This is the second time I've ordered from etrailer, and once again, shipping was extremely fast - less than 48 hours! Faster than anything I've ordered on other sites. I definitely recommend your site for all things trailer.
Lisa
10/27/2012
Good service! Thanks a lot. The next time I do something stupid to my rv, I'll order replacement parts from you.
Michael
10/27/2012
Exceptional selection, great prices, fast shipping, excellent communication. What more could you ask for? A stellar company to do business with. It's been a pleasure!
Terrance
10/27/2012
I had a very good first-time experience. Very helpful customer service staff.
Andrew
10/26/2012
Great service, great pricing, fast delivery, installation videos very helpful, quality seems to be good, what else can I say!
Bob
10/26/2012
It is wonderful to see you can still get great customer service these days. Your web site is very impresive, easy to use and very informative.
Jason
10/26/2012
I ordered on Tuesday and received the package Friday afternoon. I have the same hitch on my son's 2012 Equinox. I followed the instruction for the Saturn Vue and this added a few minutes to the install, but no real problem.
Martin
10/26/2012
Ok, so I chose etrailer as I had read a lot of good postings about etrailer's service and quick shipping. In fact, I found the same tire/wheels for a couple bucks less at another site, but everone posted such positive comments about etrailer that I decided to go with them. The information on the web site gave me confidence that I was ordering the proper fit for my application. I still had a question on the tires and opted to call etrailer. The call was answered quickly by a real person that knew the answer to my question. I then ordered my product and received quick and detailed emails letting me know that my order was processed. Etrailer then over delivered on the shipping time and I received the tires in only a couple days. The product was just as expected and fit properly. Speaking from my experience, etrailer will surely be my first stop an anything else I need for my trailers. Thanks for a great web purchasing experience.
Peter
10/26/2012
Curt hitch, stiff & beefy, great for non-trailered loads. Hitch arrived quick, installed it on Chevy Sonic without jack stands. Wiring harness install was artwork worked perfect first time.
Randolph
10/26/2012
Fast ship, great service, thank you.
Rob
10/26/2012
I just received my order, and man am I happy. That was quick and I really do appreciate it. Now I can put those parts on my trailer this weekend, perfect. Thanks again eTrailer for your great service and the fast free shipping.
Scott
10/26/2012
I just returned a Tekonsha P 3 brake controller for warranty work. I received much better response from etrailer than from the company themselves. Thank you for handling this warranty replacement of the defective controller in a timely and helpful manner, and, yes, I would definitely recommend etrailer to anyone for great service and prompt response as I have experienced on several transactions with you.
Steve
10/26/2012
Great experience, I got the tires I needed quicker than was promised with free shipping which is a huge plus!! The tires are great and the whole shopping experience was excellent. I will definitely buy products from etrailer again! I already recommended etrailer to a friend this morning.
Charles
10/25/2012
Simple and easy layout to find anything. Very comprehensive database to help solve any problem.
Dan
10/25/2012
My shopping experience with etrailer was a very pleasant one with friendly, courteous and timely service! They really strive to have the lowest prices and standby their pledge to meet any other businesses price if it is lower, plus give you an additional 10 off of that price! I would highly recommend etrailer to others and fully intend to do so!!
David
10/25/2012
The price was the best and items shipped within a couple of days.
Donald
10/25/2012
The best online retailer for your trailer hitch needs. I have purchased several items from eTrailer and their prices, service and delivery far exceed my expectations every time. They usually ship my purchase the same day I place my order and I receive items in 2 days!! Just awesome!! Thanks eTrailer!
Greg
10/25/2012
Very good handling of my order. Very prompt.
Joan
10/25/2012
I find the tutorial videos very informative. Good job!
Mathieu
10/25/2012
Very impressed with the easy selection for my Tundra and the order response. Price was cheaper for the brake controller with a Toyota pig tail than I found locally for just the controller.
Patrick
10/25/2012
I can't believe how fast my order was filled and shipped. Thank you etrailer.com.
Paul
10/25/2012
Always good shopping with etrailer. Always very helpful. I really appreciate the fast response and suggestions.
Richard
10/25/2012
The web site was easy to navigate and prices were more than reasonable. I also found the video on the web site to be helpful and informative. My experience with etrailer, thus far, has been a positive experience.
Ronald
10/25/2012
Could not find mirrors for late model Dodge truck in stores. Found what I was looking for at etrailer.com. placed my order on line. Got notice that they had what I needed in stock, they shipped it same day. Four days later, mirrors arrived in perfect shape and fit like a glove. Very easy to install. Will definitely use etrailer again.
Thomas
10/25/2012
Very courteous sales person, very fast shipping. A nice experience.
Aaron
10/24/2012
I could not find the rubber stem bumpers for my Valley hitch anywhere in this area, which has a very large RV population, but etrailer located them from Valley, and got them in stock so that others in my predicament, dried out rubber bumpers would be able to find replacements. Thank you etrailer for super customer service.
Arthur
10/24/2012
I will always check you guys first for any of my needs along this line. You have been wonderful to do business with. Thanks for all your trouble and hard work.
C.w.
10/24/2012
Thanks for the awesome job and follow though, very rare to get this level of service these days and I really appreciate it. We will definitely do more business in the future.
David
10/24/2012
The prompt courteous service from an outfit with such as extensive selection of products at reasonable prices and with such timely shipping options.
Doug
10/24/2012
Very good.
Gordon
10/24/2012
So far, I feel your agents are well trained and have good handling skills. I like doing business with you.
J A
10/24/2012
I ordered a couple of brakes 2 days ago and already have my order how did you do that so fast? The parts are perfect as much as I can tell. I am installing them tomorrow. Etrailer will always have my business. I fully recommend this dealer.
James
10/24/2012
Great customer service and communication after the sale. Would highly recommend shopping at etrailer.
Kenneth
10/24/2012
So far so good!
Matt Tate
10/24/2012
Great Service ....fast shipping and response. Also very good price on products..thank you for working hard in providing the products and service.
Randall
10/24/2012
Excellent service. Order placed approx. 3pm. on Wednesday. Recieved e-mail 10pm. order has been shipped. Also refunded a slight differance in price from another internet supplier handled same day. Have ordered items before with the same results. I'll be back.
Richard
10/24/2012
I think you are great source of good stuff. Loved the whole experience with you from confirmation after ordering, follow up and delivery. Very impressed with packing, great job! Will order again for sure, just have to wait and collect enough things to get free shipping. Good job!! And prices are very good !
Richard
10/24/2012
Place my order around 3:00PM on Friday. Received it around 3:00PM Tuesday. Pretty darned good!! The price was $10 cheaper than other places even with the shipping charge. Am I happy with eTrailer? I just placed another order with them.
Richard
10/24/2012
E-trailer always has the parts at a good price and excellent customer service!
Robert
10/24/2012
I've ordered parts from E-trailer many times now and each experience is far superior to any other company. Parts arrived on time and in excellent condition. E-mail notifications were very informative and appreciated.
Russell
10/24/2012
I installed the Tail Gate lock in just a few minutes. It looks great and works well, however. The screw provided to fasten the lock to the inside of the tail gate stripped the head when I was tightening it, I replaced the screw with one of better material with a hex head and the installation went on easliy.
Scott
10/24/2012
Their customer service far exceeds most companies. I called another company to order a sway bar. Not pleasant at all. Your company comes highly recommended from the forums. You all rock.
Cynthia
10/23/2012
They were absolutely great to deal with and priced right!
Dave
10/23/2012
etrailer.com has a new customer for life when it comes to trailer accessories. The service was excellent, very fast shipping and great pricing was the three main items that won me over. Keep up the great job etrailer.com. My experience was great!!!
Dolan
10/23/2012
Your representative was very pleasant and product knowledgeable. I was amazed at the efficiency of your ordering process. Will certainly purchase products again. This is the kind of made in America customer service we expect and respect. Nice job etrailer.com.
John E.
10/23/2012
Wow! Great service. Shipped about an hour after I ordered, and upgraded shipping for free. Thanks!
Joseph
10/23/2012
Great customer service, they were on the ball and very helpful. Their price matched policy guaranteed I received the best price. Online resources and how to videos are a very nice touch. Thanks etrailer!
Justin
10/23/2012
Shopping at your online site was very easy. Found everything I needed along with great descriptions and information.
Laurence F
10/23/2012
Great to do business with this company. I have used e-trailer before and will use again.
Leonard
10/23/2012
etrailer.com is a great company - I highly recommend them. They have super fast shipping, great products and fantastic communications. If you're looking for a hitch or bike rack, this is the place to go and I'm typically very critical. This is how a company should be run and managed.
Phil
10/23/2012
Very helpful on the phone, knew all that I needed for the install. It was shipped the same day that I ordered, how great is that?!
Ronald
10/23/2012
etrailer was the only place that I could find exactly what I needed. I ordered the parts I needed and they have gone above and beyond in order to satisfy my needs. I now know that I can count on etrailer.com when I need something, and need it fast. It has been a great, top notch experience!
Scott
10/23/2012
Thank you so much for excellent service. I was searching for a flat plug wiring harness for my 2009 Honda Pilot. Your website had the best prices and information. The T - 1 connector assembly worked exactly how it should and was a breeze to install. 15 min. The installation video was aslo spot on. The 3 - ball hitch and pin assembly also worked great! I ordered from you at 11 pm Thursday night, and received my order on Tuesday morning. Great support and customer service. Thanks again.
Scott
10/23/2012
Great products and phenomenal service.
Seul
10/23/2012
Etrailer.coms service was excellent. Everyone I communicated with was courteous, knowledgeable, & positive. I received the help I needed with my orders, and the products were shipped promptly. I paid less through etrailer.com than I would have buying directly from the manufacturer. I am very pleased with them as a company, and would recommend them to others with no reservations.
Ted Baker
10/23/2012
Great emails, super fast shipping, nice products. Will surely use etrailer.com again. A+
Bob
10/22/2012
The hitch came amazingly fast, the next day! It was installed quickly and easily. Very reasonable price too. We are totally pleased.
Carol
10/22/2012
Excellent experience. Will use them again.
Dave
10/22/2012
Very fast & accurate. Good price too. Would buy again.
Donald
10/22/2012
The hitch was delivered to the house yesterday. Wow, that was fast. Thanks again for the quick service. We will be buying a roof rack in a few weeks.
Gary
10/22/2012
Easy web site. Placed order with ease.
James
10/22/2012
Website easy to use - fast service & good prices.
Joel
10/22/2012
I love this company. I ordered an Atwood Actuator on Wednesday and it arrived on Friday. It was very important to install the actuator ASAP as I needed to be on the road for business.
John
10/22/2012
Besides the fact that you saved me money by installing my trailer hitch myself, the customer service and instructional videos are great. I have already recommended etrailer.com to 6 people just this week. Thanks!
Joseph
10/22/2012
Really easy to find what you are looking for.
Joshua
10/22/2012
Excellent service shipping was very fast and the tires I ordered look and work great. Very professional company, I will be ordering from etrailer again in the near future.
Karin
10/22/2012
Ordered one day, got feedback same day, shipped the next day. You have a wounderful sales department. Looking forward to receiving my tailgate lock. Hope to be doing business with you again.
Keith
10/22/2012
Good experience, good sales people.
Kenneth L
10/22/2012
Ok prices and really great shipping. I'm happy.
Mark
10/22/2012
Fast prompt courteous service! They even bumped me up to faster shipping at no additional cost!! I'll definitely be ordering from this website again! Thank you!
Nicole
10/22/2012
etrailer is the best of web shopping! Great products, shipping and people.
Robert
10/22/2012
My own experience at etrailer.com was about as good as it could be. I found exactly what I needed on the website and the ordering was process was easy and quick.
Ron
10/22/2012
Thanks so much. I am totally impressed with the expedited service on my order, I am not used to this kind of treatment, usually end up waiting and waiting for my merchandise to ship etc. I know now it wasn't a fluke, I purchased my hitch and other pulling gear from e-trailer 2 years ago, I really liked your install videos for my specific vehicle, was a big help. Have a great day.
Stanley
10/22/2012
Shipped right away, thanks for great service.
Tyler
10/22/2012
Excellent service and response.
Wayne
10/22/2012
The shipment came on time. All items I ordered were in good condition. Good job!
Ben
10/21/2012
The rep was excellent. Knowledgeable, patient, and very helpful. Great service. Look forward to the bike rack being everything I hope for.
Cynthia
10/21/2012
Very clear cut and forward. Your youtube videos are how I found you and was why I chose your website over some of the other similar priced places I found using google. Great choice with the vids.
Dylan
10/21/2012
Very good. Product is exactly as described was delivered in a timely fashion. Price was competitive.
Evan
10/21/2012
Today I purchased the following item : Bulldog Round, A-Frame Jack - The rep was more than helpful and professional. Great doing business with etrailer.
James
10/21/2012
Hidden Hitch and wire harness arrived faster than expected. Hitch was easy to mount.
Jeffrey
10/21/2012
I am very happy I chose etrailer to purchase my optronic trailer lights. My experience with etrailer was awesome, they sent me an email that they received my order 2 hours later my order shipped. My items arrived early and packaged perfectly, plus I received another email with a link in case I needed help with my product. I will definitely use etrailer again and recommend them to whoever I can. Thank you!!
John
10/21/2012
Great service, super fast shipping and always e-mailing you so you know where you order is.
Kristin
10/21/2012
I have been very pleased with the ease of shopping on the etrailer website, but was very pleasantly surprised to receive a status email from etrailer within minutes of placing my latest order. I quickly replied my thanks, and received a very quick response saying that he had placed a shipping priority on it and it would ship within the next few hours. Those responses show me that Etrailer knows how to take excellent care of their customers. By the way, I have installed two receiver hitches purchased from etrailer within the last few months both on new Subaru Outbacks and with the utmost success.
Michael
10/21/2012
Excellent products, prices, and service. I have yet to be disappointed.
Pierre
10/21/2012
Item was shipped within hours of ordering. That is fantastic. Ease of online ordering was simply wonderful. I will definitely use this site again.
Rm59507 Ross
10/21/2012
It's always a pleasure dealing with etrailer their communication is the very best. Their prices are great and the quality of the parts has been fantastic. Thanks etrailer for helping me keep my boat trailer on the road and tournament bound!!
Steve
10/21/2012
Very positive experience. Wide range of brands and fittings, good shipping options, very helpful website with several views of the parts, something that many parts suppliers overlook. Also, very helpful customer support by phone.
Charles
10/20/2012
Shipped the same day I ordered. Product was exactly what was described. Simple ordering process and I will use them again for trailer parts.
David
10/20/2012
Without a doubt the best communication and customer service of any online purchace I've ever made. Ever. When I discovered I ordered the wrong item after getting notice that it had just shipped, I called their 800 number, talked to real person who pulled my item off the truck and replaced it with the right one. You guys are great.
James
10/20/2012
I really appreciate the etrailer.com. They will walk you through all the steps and parts you need for any trailer change-up. Their customer service is top notch
Jason
10/20/2012
Incredibly fast shipping. I placed the order and within 45min - 1hour it had shipped. That's unbelievably fast. Would recommend etrailer to a friend.
Patrick
10/20/2012
Best deal anywhere for all weather mats, custom fit Husky, for my wife's car. Shipping was quick, and so was communication. Would definitely buy again!! Thanks!!
Vince
10/20/2012
Prices and selection are good. I placed an order over the phone, went well and easy.
Wayne
10/20/2012
Product descriptions are good, prices are great, shipping is fast, being informed on order status is super.
Austin
10/19/2012
Great customer service and shipped fast and reasonably priced! Will definitely use them again!
Bob
10/19/2012
Speedy delivery. The receiver hitch and bike carrier are very good quality. Installation and assembly was easy, with no problems. I was well pleased.
Bobby
10/19/2012
I have only placed two orders with your company, but I want to tell you I am very pleased with your company. I have been telling everyone I know about you hopefully you will continue to offer great prices and customer support that I have experienced from my previous experiences. Very happy customer!!!!!!
David
10/19/2012
I ordered on a Friday night around 9 pm and received an email an hour later that my order had shipped! That's the fastest shipping notification I've ever experienced. I'm very impressed! Plus they upgraded the order to faster shipping for free. Looking forward to receiving my hitch.
Lisa
10/19/2012
Great experience! Service and follow up information were very fast and very helpful. I will certainly recomend e-trailer to everyone I know.
Mike
10/19/2012
I went to two shops looking for the part I needed. They couldn't locate it for me. 5 minutes on the internet and I easily found the specialty item I needed from etrailer. Low cost shipping, really liked the confirmation of order email and tracking system. Overall I am extremely happy with etrailer online shopping experience. I will be back and recommend for sure!
Neil
10/19/2012
etrailer has everything I was looking for. One stop shopping at the best price in combination with free shipping. Easy site navigation. I cannot ask for more. Expect me to be a loyal and repeat buyer.
Patrick
10/19/2012
I received the hitch and had it installed within 3 days of ordering it! Thanks for the quick service!
Paul
10/19/2012
Great service. Got exactly what I ordered and sooner than expected. Price was fair and quality was good.
Sandra
10/19/2012
Thank you for delivering great customer service! I just purchased an equipment trailer for tool storage/transport. As you may guess, it's vitally important to my business that I secure the trailer when it's not connected to my truck. Thank you for upgrading the shipping to get the tongue lock (& other items too) to me asap--without me even asking…as a first time customer! You mentioned you changed it to 3-5 day shipping. But I just checked, and it is out for delivery to me TODAY--in just two days!!! About ten years ago I moved from Las Vegas (customer service capitol of the world) to the South (customer service black hole of the world). It sure is refreshing to deal with a company like yours that delivers better than expected! I look forward to dealing with you in the future :)
Andrew
10/18/2012
The rep could not have done a better job than she did for us. Excellent!
Carmen
10/18/2012
I placed an order on Monday and was told I would receive it Friday and it came on Thursday and an exact fit. etrailer was the only company and I spent considerable time looking that had what I wanted and wasn't outrageous in their pricing. Thanks.
Cletus
10/18/2012
Free delivery in 3 business days! Very easy install all by myself! Looks sharp on wifes RX350 if albeit a little overkill for mounting a bike rack. Great product, great service from etrailer.com and great to save serious $ over having a hitch professionally installed.
John
10/18/2012
I have purchased from E-Trailer several times in the past year and everytime they have had in stock what I order and have shipped it with in 24 hrs or less. Pricing and shipping has always been fair. Very satisfied customer!
John
10/18/2012
I have purchased here before and was impressed with the communication and speed in which my order was processed. Prices are competitive and/or lower prices on some items. Overall a great, easy transaction. That's why I keep coming back. Thanks much.
John
10/18/2012
Quick shipping and good customer support.
Marcus
10/18/2012
I don't know much about trailer hitches and eTrailers sales agent answered my questions patiently over the phone. She told me that the company actually requires sales agents to participate in hitch installations to help educate clients. Fantastic!! I also found a slightly lower price online, and I received a credit per eTrailers price-match pledge. This company takes customer care very seriously.
Mark
10/18/2012
This is the second time I have ordered from etrailer and both experiences have been perfect! Lightning fast shipping, good selection and prices. Thanks a lot!
Michael
10/18/2012
Good product, good price, fast service, good communication. I'm very happy.
Robert
10/18/2012
Excellent web site and better service. My order was ready and shipped within two hours. Could not ask for better service than that. Just hope hitch was manufactured in the good old USA.
Stephen
10/18/2012
So far I've ordered my part 1.5 hours ago and Ive already have a confirmation that the received my order and another one telling me that its been shipped already. Wow, what great service. Keep up the good work. Also, I experienced a good video showing me how to install my product when I get it which seems very easy to perform. So good job etrailer.
Tom
10/18/2012
Like the fact I was told what was going on with my purchase. The email updates were great and products was perfect.
Wes
10/18/2012
I've ordered from etrailer in the past. My experience has been very consistent....excellent each time. I'm notified by e-mail that they are working on the order and sent an e-mail when it's shipped. For me, those notices happen the same day. I always check their website to see if I can purchase from etrailer first.
Brett
10/17/2012
Wow! I'm a customer for life! My package arrived today just 2 days after it was shipped Im in Canada! Great job, great products, great communication! I'll refer you enthusiastically.
Bruce
10/17/2012
I purchased a hitch, bike rack and some fog lights. The experience was great and so were the prices. I would definitely use or recommend this site in the future.
Daniel
10/17/2012
So far it has been a great experience excellent communication from etrailer on my order and a super fast shipper. The web site was easy to use.
Daniel
10/17/2012
Overall, an outstanding experience. I ordered a Hidden hitch and wire harness for my 07 Honda Odyssey. Website is very easy to navigate and ordering a breeze. The instructional videos are fantastic. well done, to the point and take the mystery out of installation. Communication from etrailer was also fantastic. You have a customer for life from me now. Thank you for the great service and quality products.
Douglas
10/17/2012
I couldn't have asked for more.
Edward
10/17/2012
Great looking product. Shipping time was very good. Thanks
George
10/17/2012
I was very pleased with the service, pricing and promptness of shipping at etrailer. I would recommend them as a good source for trailer parts.
Gregory
10/17/2012
Ordering was easy and fast.The P3 was delivered in 3 days. Installing took less than an hour on my Trailblazer equipped with tow package. The longest time I spent was deciding which controller I should buy as my trailer has electric over hydraulic brakes. I understand only the P2 or P3 works with this type of braking. Overall, I would recommend etrailer for fast service and an easy to install product.
Harold
10/17/2012
This is the second time I have purchased products from your company and again you exceeded my expectations on response time of confirming my order and shipment of my order. Great job!
Jeff
10/17/2012
Great customer service, prices and navigation through your website and telephone service.
Jimmy
10/17/2012
I had been looking in stores and online for replacement cradles for my bike rack and then I found etrailer...now I have the parts I needed! The service was excellent and the quality of the parts is better than the original. Thanks
Joe
10/17/2012
Great product and service. Extra cheap and fast delivery.
John
10/17/2012
I ordered 2 trailer fenders on Tuesday and received them the next day. The prices and delivery are the best.
Joseph
10/17/2012
This is amazing! I ordered a wheel and tire and I received free shipping and they even upgraded it to express shipping. I ordered it Sunday and received it Wednesday with no extra shipping cost out of my pocket. This may not apply to all orders, however it gave me confidence in the company and I will be doing business with E-trailer in the future.
Matt
10/17/2012
First and for most the hitch i bought from you was everything you said it would be. The installation was very quick and easy, I couldn't believe how fast it went on. Also the upgraded shipping on this item was also a great benefit. I was so happy with the service that I had received I ordered a cap to go in the receiver. Again I got notification that the shipping on this item was upgraded as well. Thank you so very much for making business with your company a great experience.
Michael
10/17/2012
It's fantastic that you had the part in stock and shipped it the same day as ordered.
Norm
10/17/2012
This is my second awesome experience with this company. Super fast order processing, excellent communication, and good products. A+
Preston
10/17/2012
Super fast shipping, great price. They even price match any web price with shipping, this is my 2nd purchase with e-trailer. Always look at e-trailer for all your trailer needs.
Steve
10/17/2012
All parts were a perfect fit. Made repairing the trailer a snap.
Terry
10/17/2012
I ordered the Veranda Square Air Conditioner Cover and the service was excellent and it was shipped right away and arrived very quickly. I highly recommend etrailer.com.
Angela
10/16/2012
Great site, loved the video on the installation process. Also great customer service.
Brian
10/16/2012
I'm very impressed with the product availability at etrailer. Their customer service is exceptional. I placed one order and received a call the next morning to verify some information. Staff goes out of their way to make a positive shopping experience. Would definitely recommend etrailer!
Brooke
10/16/2012
Super-fast service. I received order confirmation within an hour, and shipment confirmation less than an hour after that. Fast delivery, too ordered on a Friday morning, and had the item by early the next week. Thanks!
Craig
10/16/2012
You can't go wrong with etrailer, I have never had bad service in customer care or shipping, must be why I keep coming back. I refer this company to many of my own clients and friends as well. Thank you Etrailer for such good service over the past 5 years.
Darlene
10/16/2012
Item came on time and worked as expected.
Donald
10/16/2012
Your service and products are excellent and I assure you I will look to Etrailer for future needs.
George
10/16/2012
Great service and product.
Gregory
10/16/2012
I don't think I have ever had a more enjoyable buying experience!!! I found the part that I needed, it was easy to order, I was notified immediately via e-mail that my order was received, was being processed, and, within an hour, that is was shipped and could follow its progress. You guys are great!!!
Joyce
10/16/2012
Fantastic! Simply fantastic! Wanted a tailgate lock for my 2008 GMC Sierra. I researched the net and came across this site, I ordered on line, and within 2 weeks I got an OEM style lock with lock bezel. Quality and service excellent for the price I paid. Have already started recommending friends to this shopping site.
Michael
10/16/2012
Thanks for the prompt shipping. I have had a good experience with your company and will share it with others
Morris
10/16/2012
I am pleased with the choices offered and think I will be pleased with the product. Thank you. The free shipping was appreciated especially since this is a heavy object.
Paul
10/16/2012
Item ordered was in stock, promptly processed and shipped with a reasonable shipping price.
Ronald
10/16/2012
These guys are awesome. Products ship fast and are top quality, every time.
Sam
10/16/2012
So far everbody has been most helpful with my order Thanks!
Bruce
10/15/2012
I think your website is very helpful and your videos are also helpful. You guys made my hours and hours of searching take ten minutes to find what I needed after reading the product description, I knew the part I ordered was exactly what I needed. Unlike other websites, where the description is vague, I like how you have the custom fit optionwhere you are able to choose your vehicle and such so there is no possible way to get the wrong part. I cannot wait to get my front hitch mount and install it so I can finally put my winch on my truck for this winter.
Craig
10/15/2012
I really liked the on-line video I watched before I installed the hitch. Everything went as shown with no hidden surprises. Perfect fit and it only took me a little over an hour to install using my hydraulic floor jack and hand tools. When it comes time to purchase another trailer hitch it will be from etrailer. Great products and good prices.
Daniel
10/15/2012
I am very impressed with your company based on the first purchase experience received last week of a Stromberg Folding Step. You excelled three ways in this situation, and that deserves recognition - and recommendations from me to my fellow RV enthusiasts. Price - you were the lowest, period. Fortunately for consumers, the Internet makes price shopping relatively easy, and I quickly determined that you were the most competitive. Shipping - Even though your shipping charges were significantly less than others, your regular delivery time was sooner. As an unexpected bonus, you upgraded my shipping to just three days, so I actually received the product about a week before it would have arrived from somewhere else - well after we'd have left for a long trip. Internet buyers should always check shipping charges when price-shopping, since they can really change the difference in net cost. You hit it out of the park on this one. Communication - To keep me informed, you sent me three emails. First to acknowledge the order, second to notify me of shipping, and third (this one) to tell me of the shipping upgrade. I really appreciate being kept up to date, which you've done a great job at. The next time I have an RV-related purchase to make, your company will be my first to check, and I'll be more than happy to spread the word. Thank you, again, for such outstanding service. I'm sure we'll do business again soon.
John
10/15/2012
Great information on the website and follow through on my order. I am new to serious towing and I feel like you guys are just down the street offering good information, advice, and dependable products. Thanks!
Phil
10/15/2012
I had a great experience with my transaction with etrailer.com. I called them because I wanted to make sure that I got what I needed. I spoke with a rep about my situation and my needs. She was very helpful in assisting me with my order. She even went as far as making sure that I had the necessary hardware no screws included with extra mounting bracket and assisted in finding what I needed. She definitely went the extra mile to make sure my order was correct the first time. I will absolutely use etrailer.com again for my future trailer needs.
Phil
10/15/2012
Great variety of parts and customer service is #1. Great communication, and will buy my parts when needed from this reputable company.
Ronald
10/15/2012
Very impressed with the attentiveness of customer service. Personalized e-mails from your staff twice in one day updating my order status. Don't see that very often!
Sean
10/15/2012
You guys are absolutely incredible!!! I have never experienced such a high level of professionalism and support from an online store. When I have a minute I will definitely share my thoughts and experience dealing with you and your company.
Stephen
10/15/2012
I really appreciate the quick, friendly service. It really makes a difference to us "older" RVers.
Steve
10/15/2012
Website was easy to use, and customer service was exceptional.
Steven
10/15/2012
Today I received my red clearance lights. Just what I was looking for. I'll install these clearance lights on the rear of my dodge ram, so you see the back of my truck better when towing. Service was great from e-trailer. Delivery was great. The clearance lights came in a box and the lights were protected from any damage. I'll keep ordering from etrailer as service is great. Etrailer did a great job
William
10/15/2012
Easy ordering with wonderful information and tips available, fast shipping. Overall great service. Thank you.
Bart
10/14/2012
I had called previous to placing my order and had a few questions; and the rep was extremely helpful and patient.
Douglas A
10/14/2012
Great experience! This is the 2nd hitch I have ordered from etrailer.com and both have arrived very quickly and have been exceptional hitches. I would definitely recommended this website to anyone needing a good hitch for a good price. Thanks.
Ethan
10/14/2012
I called to get some questions I had answered and I spoke with someone and he was very polite and got all my questions answered then placed my order for me, to say the least my experiance was a pleasure. Will do business with etrailer again.
Michael
10/14/2012
Wow! You guys have stepped up to hammer the competition. Prices good, shipping price good and customer service/response time superb. Now if the delivery time frame and product meet specifications I will bookmark your firm.
Robert
10/14/2012
Order placement no issues. Will give a better review when I get my order.
Scott
10/14/2012
Second time ordering from the site and they upgraded my free shipping. Quick turn-around time from the time I placed the order to the shipping confirmation. I will definitely be coming back again.
Thomas
10/14/2012
I have always purchased my trailer hitches, wiring, and misc. from etrailer. More information on their excellent website than elsewhere, good prices, and fast shipping.
Bern
10/13/2012
First time customer, got parts in 4 days. Very happy.
Carl
10/13/2012
So far I love it. It made it possible to put my boat and my daughters car in my spare garage. Easy to install.
Charles
10/13/2012
I think the price was right, the service excellent and the installation of my Curt Class III hitch was simple and painless. Thanks for the excellent products & service.
David
10/13/2012
I have purchased from etrailer many times, always good fast service and top quality products, great people to deal with.
Earl
10/13/2012
I have bought all of the items needed for our utility trailer and boat trailer. If you are looking for great prices on the items needed for your trailers, then this is the place to purchase them great quality and affordable prices for anything and everything you will need!
Jennifer
10/13/2012
My order was processed & shipped very quickly. I appreciate that a lot. Thanks!
Johnny
10/13/2012
I recently purchased my first used boat trailer. It needed work and I needed knowledge. Got neither at the popular big box outdoor stores. Then I found etrailer.com. Etrailer had a plethora of parts. Their customer service was excellent. The how-to product videos, rapid online responses, and speedy shipping were helpful and appreciated. This is my second order. I'll be back. Watch out big box outdoor stores, etrailer has your number.
Paul
10/13/2012
Site was easy to use. The rep on the phone was knowledgeable. Had item in stock. Shipped muy pronto.
Rollin
10/13/2012
Very good service. Fast and efficent. All equipment worked very well.
Roy
10/13/2012
Great customer service, which you do not see too much with corporate stores! Glad I purchased from them.
Albert
10/12/2012
The order I placed with etrailer was a very pleasant experience. The rep was very thorough, kind and courteous. I would definitely use them again.
Buddy
10/12/2012
Your sales representative was very friendly, knowledgeable and professional. I appreciated her patience and help with my order.
Charles
10/12/2012
Ordered parts thursday night with 5 to 7 day shipping received an email from etrailer saying they upgraded shipping to 3 to 5 days free of charge received parts the next day, a company can do no better than that got everything I order I highly recommend them. Thanks!
Chris
10/12/2012
I think that you are the best that I have ever dealt with, I have had several orders and all were on time.
Gene
10/12/2012
Fast and efficient service from this company. This is my second purchase and both have been a pleasure. Advice emails as to the receipt of the order, status on shipping and advice on the actual shipping info is fantastic. I would not hesitate to recommend this company to anyone.
George
10/12/2012
Very good business to deal with. They responded within minutes of placing my order and kept me abreast of my order every step of the way.
Gregg
10/12/2012
The ease of installation of an e trailer product is so simplified and less time consuming. Anyone who reads reviews should really consider e trailer for their next purchase of a trailer hitch and harness.
Gregory
10/12/2012
Customer service is a top priority for me, and these guys have far exceeded my expectations!
Jennifer
10/12/2012
Great shopping experience. Great price, reasonable shipping and delivered on time. I ordered a Wesbar light module for an older trailer, the module fit perfectly and was just what I needed. AAA+ rating. Will continue to use e-trailer for all my trailer needs.
John
10/12/2012
This is the third time I've ordered from e-trailer, twice in the past month, and the cost, service, and delivery have been excellent in all instances. E-trailer will be my first choice for all my trailering needs. I like the personal touches, such as e-mails that actually have names attached to them from real people at e-trailer. It's a more personal way of doing business.
John
10/12/2012
Great job. They upgraded my shipping for free. Thanks, guys!
John J
10/12/2012
Liked the web site. Very user friendly. I am not much of a computer person, so when I find sites that are easy to go thru and east to order, makes me happy and more likely to use them again.
Karla
10/12/2012
I had an excellent experience dealing with your company and the rep on the phone. She went the extra mile to make sure I was getting the right part, to the point of calling the company that sold the part and talking to them. She was courteous, efficient and most helpful. I also appreciate the reasonable shipping rate on my order and the fact that the order shipped a couple of hours after I hung up the phone! Very satisfied all the way around!
Peter
10/12/2012
Excellent parts, fair price, fast shipping.
R.a.
10/12/2012
WOW!! Talk about fast and easy. I placed my order late in the afternoon and it was on a truck within 3 hours. I should receive my order 2-3 days earlier than expected. Thanks!!
Rob
10/12/2012
New customer in desperate need of towing parts. Etrailer had what was needed and well get them on time so we can travel. Thank you.
Sharon
10/12/2012
I have recently placed two orders with eTrailer. Upon calling customer service I was pleasantly surprised by how hassle free my questions were answered and remedied. The second order was expedited to go out the same day as received as reward for doing business with them again. Customer service such as this has almost become extinct. Thank you for the excellent service.
Stan
10/12/2012
Again and again, etrailer knocks the cover off of the ball for me in customer service, pricing, product knowledge and shipping. Keep up the good work and you can bet I'll be back again!
Todd
10/12/2012
Very nice service and fast shipping
Alexei
10/11/2012
The whole experience was simply perfect. My order was shipped out very quickly and I had received it much faster than expected considering that I live more than 1000 miles from the warehouse and I had chosen the least expensive option for shipping which was UPS ground. I'm already looking forward to my next purchase at etrailer.com. Thank you for the great experience.
Jason
10/11/2012
Ordered trailer mirrors at 8:30 PM. Received product 9 AM the next day. Great job!
Jim
10/11/2012
Best place to buy parts for any trailer. Quality parts and the best service I've ever had.
Kameron
10/11/2012
Great service, received order in just 2 days.
Keith
10/11/2012
Excellent
Martha
10/11/2012
You guys are great! Easy website to navigate, great products at fair prices, quick and reasonable shipping. Keep up the good work!
Ned
10/11/2012
Locating the correct base place was very easy, as was the ordering process. I just received the item this afternoon. Very fast shipping!
Richard
10/11/2012
Excellent product, great prices, super fast shipping! Have previously bought from you and will continue to do so.
Robert
10/11/2012
Etrailer has the best selection and lowest prices every time I shop for items for my trailer and RV. Even when I add the shipping costs, they still beat all competitors. Quality has always been excellent.
Samuel
10/11/2012
So far the communication is great as are the prices. If everything continues as smoothly as it has thus far I will be a very happy customer. Thank you.
Stefan
10/11/2012
Pleasantly surprised with the helpful information from your staff, and help regarding my order after calling to change it after I finalized my transaction. Would not hesitate to order from you again, and will recomend to anyone who needs trailer parts.
Ted
10/11/2012
The rep was very knowledgeable, helpful. Really helped figure out what I needed. Called me back quickly with more tech help from Firestone. Absolutely will buy from them again. Thank you for your help and great customer service.
Will
10/11/2012
I'm another satisfied online customer. I really like the level of service in which etrailer conducts their business. Very efficient, and that's important to me. Quality product+quality service=returning customer
Acer
10/10/2012
Each time I ordered from ETrailer the service was excellent. Fast shipping, excellent customer service, good product.
Clifford
10/10/2012
Good experience.
David
10/10/2012
Super fast friendly service and quality products. Very fair prices for both products and and shipping. Thank you, I will order again for future needs as well as tell all my friends.
David
10/10/2012
Excellent service!!
Guy
10/10/2012
Outstanding customer service!
James
10/10/2012
I'm really pleased with your service.
Jamie
10/10/2012
Outstanding customer service.
John
10/10/2012
I've been happy with this transaction, and my cousin has been satisfied with all his. E trailer is definitely the place to go for good prices, rapid delivery, and great customer service. I had a price match situation that went flawlessly. I'm glad that E trailer lived up to their word and took care of things as promised.
Jurgen
10/10/2012
I think your customer service is wonderful! I was very impressed, during the purchase of the hitch and the trailer. Thank you.
Karen
10/10/2012
Very impressive.
Robin
10/10/2012
I live in Oregon and I put an order in on 10-8-12 at about 11:00 am, I received it ups today at 5:00 pm 10-9-12. Great service, thank you, also the rep was very pleasant and helpful in the order process.
Tom
10/10/2012
I ordered a spare tire rack that fits in the reciever hitch. I requested UPS ground and expected it in about 7 days, to my surprise it was upgraded to express shipping and I recieved it 2 days after I placed my order. The rack was exactly what I wanted and works great. Thanks for the upgrade and being the only place I could find what I needed
Curtis
10/9/2012
Fantastic service. You have a customer for life. I do a lot of online purchasing and your customer service is second to none. Keep up the good work you are definitely doing it right. I also love the tracking module very well done and very professional.
Don
10/9/2012
Great experience.
Frederick
10/9/2012
Thanks for expediting my order, and I appreciate etrailer carrying an affoydable and quality product.
Kenneth
10/9/2012
This entire transaction was fabulous! I researched everything I needed to know, and found the answers on the website. We ordered on a Sunday and received a prompt response from ETrailer in regards to the shipping/tracking of our order. The hitch arrived on Thursday with no problems. very easy to install. It took 10 minutes for my Dad and I to install from start to finish. Great product, great service. I would recommend Etrailer.com to anyone buying a trailer hitch for their vehicle!
Mallory
10/9/2012
Couldn't believe it when my hitch and cargo carrier arrived three days after I placed the order. I was informed of the order progress and shipping information the entire way. Mounted right up to my 2011 Chevy Cruze with no problems. I would highly recommend etrailer to anyone and will check here first for any future trailer related needs. Thanks!
Matthew
10/9/2012
Finding what I needed was easy. We order a bike bag to cover 2 bikes on a hitch mounted rack. The product is really awesome.
Michael
10/9/2012
The order process was great! I easily found the items that I needed for my make and model of car as well as installation instructions. Hopefully the installation will be as easy as the instructions indicate. I also found a lower price on one of the items that I had ordered through another online vendor. I sent a short e-mail to etrailer.com including a link to the other vendor, and etrailer promptly credited my account for the difference.
Thomas
10/9/2012
Do you have your own plane? Yesterday morning I placed my order, yesterday afternoon you notified me it had shipped, this morning, my husband came in and said you'll never guess what was on the driveway!! It's here, probably 24 hr. service. You bet I'll recommend you!!!
William
10/9/2012
This was my fourth hitch purchase from etrailer.com. I run a bike shop and know how important good customer service is - etrailer.com delivers it!!! I recommend them to all my customers that need hitches for bike racks and cargo carriers. Great selection, great prices, fast shipping, and very thorough installation help. Don't waste your time searching for a better place to buy!
Brian
10/8/2012
Etrailer has been a wonderful company to do business with, their shipping department is second to none in fast response and serving the customers needs. I highly recommend them for any trailer products you may need. Their instructional video on my hitch is very helpful on the installation I will be doing for my hitch. Thank you and your parts and service department.
Frank
10/8/2012
Order was received in a timely manner. Everything was in good shape.
Frank
10/8/2012
Etrailer.com is by far the best/cheapest place I have found trailer parts. Where else besides you-tube, will you find expert advice and videos on how to do things! I like you guys so much I even liked you on Facebook.
James
10/8/2012
Thank you for the quick shipping, great price, and above all, a great website that gives plenty of information. Not that my truck is difficult to wire this up, but there's a lot of people who don't realize how easy it could be and save some money. E-trailer is a fine example of good old fashion customer service….well done. Thanks again!
James
10/8/2012
Excellent prices. Fast shipping. Excellent customer support. What else can I say?
Jeff
10/8/2012
I've ordered from etrailer a couple of times now and have always had great customer service and great prices, I always tell all my friends about this site, thanks again.
Joel
10/8/2012
It was easy to find what I wanted. Shipping was super fast, now I hope the installation will be as fast when I receive it.
Michel
10/8/2012
Overall great - helpful, knowledgeable, and most of all - patient with a trailering neophyte. Thanks!
Philip
10/8/2012
I want to thank the rep for taking my order and for all the help she gave me with the product I ordered. I will be ordering more from etrailer. Thank you.
Phillip
10/8/2012
Great communication and very professional. Fast service and top notch products. Thanks!
Randal
10/8/2012
Ordered it Tuesday received it on Friday. I was blown away.
Richie
10/8/2012
Another outstanding transaction with etrailer.com. The ordering process was excellent and the package arrived today which is a day sooner than the earliest expected delivery date but this is no surprise based on my previous experiences with etrailer. I recommend etrailer anytime someone needs a hitch or any related product. As recently as today I suggested that the UPS man check out etrailer.com.
Robert
10/8/2012
Fit great. Worked great.
Robert
10/8/2012
I don't usually order vehicle parts online but when I do this company will be the one I order from. They were awesome on everything they did. The items I ordered shipped out within an hour and I was able to track them as they were moving along. I received both parts today and they were exactly what I ordered these guys did an excellent job all the way around. I would highly recommend this company for anyone ordering online. Fast efficient delivery that you can easily track and the parts are high quality. Thanks a lot guys I am one pleased customer.
Shaun
10/8/2012
Fast, great help with ordering, I will order again.
Travis J
10/8/2012
Thank you for your assistance. Your company is at the top of my list for any future orders.
William
10/8/2012
Received my order much sooner then expected. Janet went out of her way to get it to me by the weekend. It was supposed to arrive on Monday and I got it on Friday. Thank you for your effort. Good product and it was easy to install.
Ziggie
10/8/2012
I ordered a vent from etrailer, not even two hours later my part was shipped to me. That was so good for me cause I wanted that part as soon as I could get it.
Arnold
10/7/2012
I was well pleased with the service etrailer provided. The product arrived two days earlier than expected and was just what I had ordered. They had matched the price of a different vendor and my account was promptly credited the difference. Their staff is to be complimented for the fast, courteous service.
Bill
10/7/2012
One of the easiest online transactions I have ever done, especially with the on-line how to video of the installation of the twist in plug for my chevy truck. Hard to beat that!! Thank You
Daron
10/7/2012
I just want to say "thank you" for the excellent customer service you provided with my order. I have received it and everything looks to be good. I believe you went above and beyond the normal in keeping me informed. In today's world, that is something missing in customer service. Therefore, when someone does go above and beyond, it is quite refreshing and that person should be commended.
Fred
10/7/2012
I have worked with etrailer several times and have always had prompt service on the products I have been looking for. Their prices are not always the lowest but comparable. It is the speed of handling and shipping that I find exceptional.
Henry
10/7/2012
This was my first time ordering from etailer and I had an excellent experience. I liked that I could call even on the weekend and speak with a knowledgeable sales person, I also like that I did not need to register for an online account to place an order online, I received my order much faster than I expected, I liked the free shipping on my item. I had nothing but a positive experience with etrailer, it is refreshing when a company exceeds your expectations and that is exactly what etrailer did. Etrailer should be a role model for excellent service, keep up the great work and please thank all of your employees for their contributions.
James
10/7/2012
Everything arrived just fine. I was surprised how detailed the instructions were. I got everything attached just fine with no problems at all.
John
10/7/2012
Have not seen the product yet, but YIKES shipping was speedy. Only 2.5 hours after I placed the order did I receive a shipping confirmation in my inbox. This is how business is done!
John
10/7/2012
I needed an extended trailer hitch ballmount. Found one at eTrailer, ordered it on a Saturday evening, and it was shipped the next day - Sunday of a long weekend!!! Fantastic service. I have dealt with eTrailer several times in the past and have always been very impressed with their products and service. That's why I came back there this time!
Michael
10/7/2012
Very pleased with etrailer.com. The videos and instructions are great. Shipping was fast and the price match policy is very nice.
Michael
10/7/2012
Great site. Very prompt and every thing was as represented. Would recommend etrailer to all.
Stanford
10/7/2012
Awesome customer service. Confirmation emails, same day shipping on a weekend! I will recommend to everyone I know.
Steve
10/7/2012
The new hitch looks very good on our Outlander. The video intructions made the job very clear.
Bob
10/6/2012
I bought my trailer hitch from etrailer at a very good price and was happy it delivered faster then I expected. Overall, this was a quick and easy purchase. Very satisfied.
Duane
10/6/2012
Just wanted you to know that I have received the new trailer with no problems. Thanks again for your help in this matter. I will definitely recommend E-trailer to all my friends.
Melony
10/6/2012
Your people were very helpful and made the process very simple, hope to do more business with you in the future. Thanks!
Mike
10/6/2012
I was very impressed with the shipping speed. Our hitch was shipped the same day it was ordered and I was sent an email. The hitch arrived 3 days later. It was shipped priority mail at no additional charge to us and I was again emailed this. Fabulous customer service!!!!
Rebecca
10/6/2012
Thanks for upgrading the shipping! I got it in 2 days. Great quality stuff. Well made and easy install.
Roger
10/6/2012
It was easy to buy and easy to send plus the tracking is nice. I do like having a phone number and name to call if I need to. Thank you.
Stephen
10/6/2012
I purchased 2 leveling jacks for a tear camper project a few months ago and was very pleased how quick I got my order. Now I just purchased a trailer hitch for my rav4 I placed the order and within an hour I got an email saying they shipped it already! I have a few more items I will be purchasing from here for sure!
Steven
10/6/2012
Thank you for your excellent customer service communication. I'm sure this won't be my last order from you.
William
10/6/2012
I thought everything from finding the item I needed to ordering was easy the website is very user friendly. The shipping is phenomenal. I'm sure I'll be back for more things when I start on my trailer. Thanks for a great experience.
James
10/5/2012
Tech advice was a big help day before ordering my sport hitch. Customer service rep was very helpful, courteous & prompt.
John
10/5/2012
This was my first purchase. I had searched a couple of other site prior to Etrailer.com. It is a friendly site and easy to navigate. Delivery was quick, ahead of the scheduled date, tracking was right on, I will definitely be using Etrailer again.
Louis
10/5/2012
What a great company to deal with! Not only did etrailer.com have the best price on the safari rack that I was looking for, but they featured a video showing exactly how to attach it to my model year Ford Escape. They also upgraded my shipping for free and I received the order in just three days. They keep you apprised of your order with emails and tracking numbers. Couldn't have asked for a better online buying experience. Customer service is top-notch with this company, and my order arrived undamaged and complete. I will definitely recommend your wonderful company to everyone. You guys rock!!
Nancy
10/5/2012
Great service, I placed my order in the evening and within 4 minutes I received my order confirmation and stock status. Within two hours I received notice that my order had shipped and the standard 5-7 day delivery had been upgraded to a 3-5 day delivery at no extra cost! Based on what I have seen on line, I am confident that I will receive a quality product.
Paul
10/5/2012
Excellent service. The folks at etrailer respond to emails on Sunday. Not many companies do that. Quality products and customer service at its best.
Thomas
10/5/2012
I wanted to deal with a company that not only had the parts I was looking for but also to deal with real people instead of the internet thing. I found both in dealing with E-Trailer! The main contact I had was a rep in customer service, she was just terrific and really knew her stuff. E-Trailer is lucky to have her as an employee. I haven't dealt with a company in a long time that was as great as etrailer! I will always go back to them for anything else I need that they sell. Great job etrailer. A thousand thanks!
Vince
10/5/2012
They did a great and personable job filling the order correctly!
Anthony R
10/4/2012
Product is installed and works great. The tracking capability and turn-around 6 days in my hands was great. The only recommendation I can make is how I found your name/web site. I did a number of searches and finally found you. I had gone back to the trailer and washed/scrubbed down the jack and found the Fulton name.
Bruce
10/4/2012
A very good experience in ordering and receiving my parts.
Cal
10/4/2012
Good experience. Excellent customer service!
Craig
10/4/2012
You were great to work with and some of the best customer service I have ever seen and I've been a business owner for 10 years now and pride myself on customer service so I know it when I see it.
Doug
10/4/2012
Competitive pricing, very good communication and fast shipping.
Gary
10/4/2012
The recent order I placed online with etrailer.com has been the most satisfying on line experience I have had. From the lady that received my order by phone, with her very efficient and informed placement of my order, to very fast shipping, the experience is what I want from every vendor. Email follow ups and tracking info were all very punctual and helpful.
Jerry
10/4/2012
Great service! I ordered on Sat, received confirmation emails at each step in the process, and my hitch arrived on Wed, they even upgraded the shipping for faster delivery at no extra cost. The hitch and wiring were securely packaged. I'd highly recommend shopping with etrailer.
Lloyd
10/4/2012
Customer service is helpful, pleasant to deal with, and the channel of communication to customers a bravo while shipping is excellent!
Mike
10/4/2012
Excellent order and shipping, quick and packed like it was going to the moon. Great to deal with and would order again.
Pat
10/4/2012
Received my shipment yesterday the 3 OCT. as promised. Very satisfied with my transaction with Etrailer.com. Loved the communication and will pass it on to my friends.
Robert
10/4/2012
You guys were great to deal with, thanks for all the help, shipping was fast, service was great
Robert
10/4/2012
I must say I am really impressed by etrailer's customer service. You guys are fantastic! I'll certainly recommend you to my friends.
Scott
10/4/2012
I had a great experience using etrailer. The rep was extremely helpful and I was able to get the right bike rack for my vehicle. Its nice to see that some businesses still believe in customer service!!
Abbie
10/3/2012
The hitch installation went fairly easy according to my mechanic. The finished product was well worth it, couldn't be any happier.
Al
10/3/2012
Easy installation, great people to deal with. Customer service is second to none. And the product quality is top notch at a great price. Thanks etrailer.
Anthony
10/3/2012
Great service! Shipped minutes after I placed my order, arrived right when promised and order was complete. Thanks!
Brad
10/3/2012
Fantastic. Ordered Monday night and had my items Wednesday. Can't beat the selection. The item I ordered was not available anywhere in my area.
Charles
10/3/2012
Customer service rep was extremely courteous, pleasant, and professional. My issue was solved over the phone with one call and the item was shipped the same day. Awesome!
Charlie
10/3/2012
This is my second order for my car trailer brakes accessories. Great product, price, quick shipping and they stay in touch with you.Highly recommend.
Chester
10/3/2012
Product was exactly as described, ordered Curt class 3 hitch and wiring harness. Arrived in 2 days with free shipping. Hitch installed in 10 minutes, by myself. Very happy.
David
10/3/2012
Very fast service!!
Donald
10/3/2012
Thanks you so much!
Eric
10/3/2012
Purchased a 5th Wheel Tailgate for my 2002 GMC Sierra. Price was fantastic compared to other 5th wheel tailgates. Fit perfect. Easy to install 30 minutes and I had it installed and I am a 74 year old senior. Super fast fee shipping was a bonus. Arrived three days after ordering. Doesn't get any better than that. Keep up the good work.
Gerald
10/3/2012
Wow. Entire ordering and shipping process was great. I would have somewhat expected lesser service since my order was less than $10. It assured me that my future orders will be in good hands. Will look forward to ordering more from etrailer.
Hong
10/3/2012
I was impressed with your websites capabilities to compare products. It flows nicely. The after purchase correspondence was prompt and informative. Good experience.
John
10/3/2012
Best price around for the Boat Buddy & they shipped it the morning after I placed the order! I will definitely shop here again.
Kevin
10/3/2012
Great experience! Product was here in less than 2 days and was the first hitch I've bought where I truly didn't have to do any cutting or drilling. The best price and quality around. A+
Kevin
10/3/2012
Awesome service. Have ordered from them before and equally excellent service.
Michele
10/3/2012
The website is simple in design but extremely efficient. I found exactly what I was looking for, and what I needed, and information that helped me make a confident purchase. I will recommend this site to friends.
Patrick
10/3/2012
Your service has been excellent. The web page is easy to use even for an old guy and shipping was timely.
Richard
10/3/2012
Easy shopping, good selection and prices, free shipping, fast delivery. Plus excellent communication on the status of my order. What more could anyone want? You guys rock!
Rick
10/3/2012
A great experience, the rep was a great help, Very knowledgeable and friendly!
Roger
10/3/2012
Great service & I was informed when my purchase was shipped also received an upgrade on my shipping. Thanks!
Sandra
10/3/2012
I think etrailer is a great place to shop. I ordered tires for my trailer on a Saturday and received them on Wednesday, with no shipping cost. Awesome! I will tell everyone about your site.
Stanley
10/3/2012
The product and service are superb. I love the service and the follow up.
Tammy
10/3/2012
I would buy from this retailer again.
Wayne
10/3/2012
Very good experience!! The web site is very well structured and easy to use. The check-out process is very simple and fast. My order was shipped about three hours after I had placed it, and the shipping method was upgraded from standard to express. This would have been very expensive for me since I did not pay for shipping in the first place and my order is 150 lbs. I would recommend etrailer.com to anyone who is looking for something they sell!
Brandon
10/2/2012
The site was easy to navigate and processing was quick and efficient. All site should be this easy to use!
David
10/2/2012
Everything going great as of now, will report later after receiving shipment.
Don
10/2/2012
So easy to use and it was great being able to look up what fits my car and not worrying about getting the right thing. Especially made it easy to get snow chains it told me what to look for to get the right one. Definitely will use this site again!!
Efrain
10/2/2012
Excellent!!! I was doing a brake job on my 26 foot 5th wheel. I was able to find the exact part and learned a few things in the process. I would highly recommend etrailer.com.
James
10/2/2012
I ordered a rim and this is by far one of the best on line retailer I have ever dealt with. Fast response to my order. Fast notification of shipping. Fast shipping and the best price I could find. Don't know how they can offer the low prices that they do. I will never buy from any other company.
James
10/2/2012
Fantastic!! I still can't believe UPS delivered it so soon after I placed the order. I consider the hitch an excellent value for the price. I have made many purchases from the internet. Based on ease of ordering, unbelivable short time shipped, very reasonable price of high quality product. If this is your norm, you far exceed in excellence from any other seller/shipper I have dealt with on the internet.
Jd
10/2/2012
Again, a very easy and quick purchase. Great communication.
Jeffrey
10/2/2012
You guys rock, seriously. As far as I'm concerned the customer service I have received from eTrailer.com has set the bar. Like everyone else, I've spent a lot of money over the years online and low prices are definitely a factor. The fact you guys have under-promised and over-delivered, and made a commitment (via your policies page) and honored it, will definitely make me a repeat customer. Thanks!
Jeffrey
10/2/2012
I ordered weather tech mud flaps for gmc Sierra and they are exactly what was advertised easy installation and no drilling. Quality of the product is excellent and customer service was the best I ever dealt with.
John
10/2/2012
By far the best online shopping experience I have had. etrailer was able to bump up my shipping from 5-7 days to 3-5 days at no additional cost to me. Thanks again!
Lizbet
10/2/2012
Excellent site great products/pricing, top of the line customer service, fast delivery. Have shopped other sites in the past, however, none can compare with the entire package offered by the folks at etrailer.com, this is the only site I shop when looking for items needed. Keep up the great work!
Mark
10/2/2012
Shopping was very simple and easy price was good too
Michael
10/2/2012
This has to be the best online shopping experience of my life. I purchase almost everything online and the ordering process is fast and the delivery is equally fast. I will be shopping for more items in the future from this site.
Robert
10/2/2012
Great bike rack, so easy to load and unload bikes. Would recommend this item!
Rosemary
10/2/2012
I have a very specific project I am working on, which requires a lot of special parts. E-trailer was able to provide the items I needed at a lower cost than the competitors. Thanks E-Trailer! I will definitley be back to shop with you again.
Shelby
10/2/2012
Fantastic! Fast and friendly. My order shipped same day and arrived the next. If I need anything else I will use Etrailer.
Todd
10/2/2012
Wow! Now that what we call customer service. Our order was placed and the shipment confirmation was received within an hour! Thank you, thank you!!!
Barbara
10/1/2012
Thanks for the great service. I could not believe it was on my porch here in Washington today.
Clark
10/1/2012
This guys rock!!! Their prices are great, the staff is knowledgable, and they ship the same day. Who could ask for more?
David
10/1/2012
I'm a first time shopper at etrailer and found it was easy to navigate, quick responses. Very happy.
Gregory
10/1/2012
Very good!
Hon Van
10/1/2012
The rep on the phone did an excellent job explaining what I need and some how tos. Excellent customer service!!!
James V
10/1/2012
Had a great experience! Called customer service with a question and received an accurate, speedy and professional response. The lady was very knowledgeable and courteous, I compared prices and chose etrailer. This is my second order with them. They have excellent products and service. I will order from them again.
Leslie
10/1/2012
Awesome!!!! Thanks. Very easy!!!
Rene
10/1/2012
Great folks to deal with. They made sure that I had the correct part for my truck and quickly handled one problem not their fault with the order. I got the shipping notice less than 6 hours after the order was placed. Great experience.
Richard
10/1/2012
I needed my trailer hitch on short notice but I didn't want to pay the extra money to have it shipped extremely quickly. I was a little concerned that I was going to have to push my customers orders back a week until my part came. Not only did it ship within hours of my order, but I received very personal correspondence. eTrailer.com provided the type of customer service you normally can only find in the hardware store!
Stuart
10/1/2012
I ordered a Swagman XTC-2 bike rack 2 yrs ago. I received it on my doorstep very quickly from etrailer.com. Best price, free and fast delivery. I was rear-ended yesterday and had to replace it. I had just put in my order online and realized I had to add something to my order and so I called the company very friendly and helpful service. I also received an email that same day, which was a Saturday, that said they were able to ship my bike rack out already. Awesome! I will likely be able to pick my bike up this week after being fixed using my new bike rack and be able to bike this coming weekend. Hooray! Great job etrailer.com!
Amy
9/30/2012
Excellent. Everything as promised. The video instruction is very helpful!
David
9/30/2012
Timely and professional service. Friendly customer reps.
Don
9/30/2012
What a great experience, my order was not only shipped on the same day as I placed it but the shipping was also upgraded at no cost to me. This is a 1st class operation.
Halwyn
9/30/2012
Etrailer: quality web site! I always go there to find out the most about what I am going to buy. Very fast shipping and a great attitude with their customers.
Howard
9/30/2012
etrailer was the only place I could find a replacement shank for my Yakima bike rack. I'm very pleased with their service.
J
9/30/2012
First time customer. Good prices and order shipped with express shipping at no additional cost to me.
James
9/30/2012
I ordered a hitch for my 2007 Saturn Vue. The installation video and the fish wire is what made my decision to purchase from etrailer. The fish wire is ingenious. I have never seen or heard of them before. It made the installation rather easy. I completely recommend this company and product to everyone. Shipping was surprisingly fast. I was just blown away at the fast shipping. The price is very reasonable and the fit was dead-on. I will purchase from them in the future as needed. You can't beat their service and their dedication.
Johnny
9/30/2012
I was very happy and surprised at the same time. Received just what I ordered in four days, and it was very easy with your explanation of how to determine what bolt pattern I needed on my new set of tires and rims for my tandem trailer.
Robert
9/30/2012
As alway I love shopping at your online store. Keep up the good work.
Sydney
9/30/2012
I can't say enough good things about my experience purchasing a 3-bike Swagman carrier from etrailer. It began with a phone call to etrailer where I received the exact information I needed about the kind of carrier that my Class B Roadtrek RV would require. I promptly made an online order and later the same day got email notification that my purchase had been shipped! I received it the next day and I am totally impressed and satisfied with the carrier and etrailer.
Tim
9/30/2012
Very courteous service, super fast shipping, highly recommended!
Bruce
9/29/2012
I received my tail light order today and was very pleased with the fast service. The lenses were perfect and I had them installed in only minutes after opening the box. Thank you, I will not hesitate to use etrailer again for my trailering needs.
Dayne
9/29/2012
I was very impressed with how fast I recieved the hitch. I would refer you and will definitely order from you again.
Dennis
9/29/2012
I'm impressed by how fast the order was processed. Great service!
Jeff
9/29/2012
Great product. Very easy to install. Thank you
Jerome
9/29/2012
So easy a Girl can do it! Sorry mechanics, didn't need you after all! Did it all by myself in about 45 minutes. Wiring took another 15 minutes. Would have been faster if I had another set of hands. Taping the washers to the frame was a handy recommendation. Package arrived on the due date, parts were correct and undamaged, instructions were clear and easy to understand. I like the Hidden Hitch on my 2010 Element, it Is hidden except for the receiver which is exactly what I wanted. Thank you etrailer!
Joanne
9/29/2012
The pictures, feedback and video on the website were fantastic in getting my Hidden Hitch mounted to my 2012 RDX. Do yourself a favor and have someone help you during installation, it will take 10 minutes! This hitch works great with my Yakima bike rack.
John
9/29/2012
Free shipping, plus they upgraded to faster service for free!! I will definitely be back!! Thanks etrailer.com!!
Justin
9/29/2012
A very easy ordering experience. Found the hitch I needed for my vehicle. Detailed picture and description of the hitch as well as installation time and instruction. Filling out ordering procedure was simple and in a good format. Your communications from the time I placed my order was exceptionally prompt and professional. I've never experienced such a pleasant online ordering. Thank you very much, I look forward to receiving my order.
Lewis
9/29/2012
Everything went smooth form the order to the email confirmation to the delivery. The staff was very pleasant to deal with and explained everything and discussed all details of the order and how it would ship and how to track it online. One of the best experiences I have ever had ordering a product. The product arrived ahead of time.
Mark
9/29/2012
Great company.
Michael
9/29/2012
Couldn't be happier. Almost had a hitch installed from a local dealer, but decided to go with etrailer.com once I saw how simple the install is. The online videos were great, and at a price you can't beat.
Mike
9/29/2012
Fair prices, great service. Thanks.
Todd
9/29/2012
Excellent customer service the sales agent was knowledgeable about the product.
Alan
9/28/2012
Great web site and service! Will be using this site from now on.
Bob
9/28/2012
The rep was very helpful and friendly.
Daryl
9/28/2012
Great place to do business.
David
9/28/2012
Sales person kept in constant contact with me. The hitch looks great, perfect fit, well made and packed great in a heavy container. It arrived in two days in perfect condition. Keep up the good work.
David
9/28/2012
Easy & quick to order, assembly took about 25 mins, looks good and works great. The first day I used it to get mulch, carried a large cooler and some cut lumber. It fits perfect on to my Jeep wrangler.
Dennis
9/28/2012
Another great experience with etrailer.com. Last hitch I bought was great. This one was, too. Easiest website for finding what you need as I have ever seen. Easy to order. Great prices. Everything accessories link to order as they should. Fantastic follow through on your order. Company really cares how the entire process goes for you. Received the order in no time. Everything was there. Was as easy to install as they predicted. All sorts of video on the web to guide you. If I ever need another hitch, I am going back to etrailer.com!
Fred
9/28/2012
I was extremely pleased with my purchase from etrailer. The order was shipped immediately and they even upgraded the shipping for free! I was able to install the hitch in under an hour. The installation video was a great help as I do much better seeing than reading. Of course, I don't read directions anyway Also, the plastic panel was easily modified rather than leaving completely off. Thanks etrailer! I will likely order the bike rack soon to fit in the new trailer hitch.
Gary
9/28/2012
The website was easy to navigate. The item was delivered before I expected it too. The video instructions matched perfect to my vehicle. I will order from this company again without hesitation.
Gary
9/28/2012
Y'all were great!
Gilbert
9/28/2012
I'm very impressed with the product and how quickly it arrived. Thanks etrailer.com, I'll be back.
Gordon
9/28/2012
Best service I've had on a internet purchase. Feedback was great, got my order sooner than expected. Couldn't ask for better service and prices was good, also.
James
9/28/2012
This was the first time shopping from your website and must say, thank you very much. I look forward to shopping here again. You have a wonderful team behind you that monitor the sale from beginning to end and are very helpful in answering my questions.
James
9/28/2012
Great products, great service.
Joe
9/28/2012
I could not be happier with the price, product, and lightning fast shipping, 2 days to my door, wow. I am very happy with the overall experience. The website was super easy to navigate and checkout was a breeze. I looked at a few sites for comparison and yours put all the others to shame.
Joel
9/28/2012
Very pleased with the trailer wiring harness for my 01 Toyota Tundra, easy to install, works perfect.
John
9/28/2012
I was happy at the speed you handled my order. The ink wasnt even dry on the first email and I got another saying it had been shipped. Good job, and thank you.
Ken
9/28/2012
You people sure don't waste anytime with the shipping. Installing the hitch on my 2008 Grand Caravan was actually quite easy. All in all, a fun project. Thank you.
Leonard
9/28/2012
OUTSTANDING! This is the way internet business should be done. These days, it seems like more and more companies dont care about their customers peace of mind or the product that they receive. But with etrailer.com, I received a confirmation email within minutes of placing the order, and another email shortly thereafter stating that my order had shipped. Two days later, and I now have the four items that I ordered, packaged securely and in perfect condition. Thanks etrailer, I'll be shopping with you again!
Mark
9/28/2012
I would just like to thank you for an enjoyable shopping experience, your website is very easy to navigate through and you prices are very good, trust me I checked quite a few trailer shops before I found your website. After my order they got right back to me to let me know my order had shipped and gave me a tracking number.
Michael
9/28/2012
So far so good! Called to confirm if a product was as noted in description - agent placed call to 3rd party vendor to confirm my question and relieved small doubt that I had possibly ordered an incorrect part.
Mitchell
9/28/2012
Process was so fast, shipped right away.
Peter
9/28/2012
Thanks for your prompt shipment. Your video was a great help.
Peter
9/28/2012
etrailer customer service is top notch. I would definitely recommend them to friends and family.
Phillip
9/28/2012
E-Trailer was real helpful and speedy. They give real good service. I will be sure to recommend them to freinds and will be returning for purchases in the future.
Robert
9/28/2012
Was glad to find what I needed at a good price, submitted the order on line and waited. Under promise and over deliver = Happy customer! I think if I were to meet in person, we could be good buddies. Etrailer treated me like family.
Daniel
9/27/2012
Excellent service. This is the second hitch I have ordered and the 1st one is working great. Good products and very quick and friendly service.
Dick
9/27/2012
The product was shipped quickly and the product was just what I needed. I had tried to buy a light kit for my older trailer locally but found that none of the local suppliers handled the light kit I needed.
Donald
9/27/2012
The rep was above and beyond helpful. I bought my cargo box second hand over twelve years ago. I sent her a photo of the part I needed. She was able to find the right replacement part and gave me the part number so I could order it myself. Thanks!!!
Huw
9/27/2012
Excelent quality and very fast shipping.
James
9/27/2012
Great shopping with etrailer, delivered in three days, looks great.
Joseph
9/27/2012
Great site. Excellent communication with customers.
Kendel
9/27/2012
Everything was great. Parts fit great. Fast service and shipping.
Leland
9/27/2012
I am amazed with eTrailer's customer service. This has been a remarkable and pleasurable buying experience!
Michael
9/27/2012
Thanks. Great customer service!
Michael
9/27/2012
I ordered 2 trailer tires on 9/25/12 @ 12:43 p.m. My confirmation email stated they should ship in 24-48 hours. I received my order today 9/27/12 @ 2:15 p.m. This is the fastest shipping of any online order I have ever placed from anyone. I highly recommend etrailer. They are a pleasure to do business with as well as great prices.
Michael D.
9/27/2012
etrailer's customer service is outstanding. You rushed my order at no additional charge. I will definitely shop etrailer again because of the great inventory and your attention to servicing the customer's needs.
Oliver
9/27/2012
In searching for a hitch for my new Mazda CX9 I came across this site. The prices were excellent and they even provided how to vidoes. These helped me to secure a specific hitch which I ordered and received within 3 days with free shippipng. I will be installing the hitch this weekend but so far am extremely satisfied with my experince, including email receipts and tracking.
Patrick
9/27/2012
I cannot believe how fast my order was shipped and received. Thanks for the rapid response and delivery! I watched the videos online and it looks like a snap to wire and install the hitch. Thanks again etrailer!
Walter
9/27/2012
Fast Shipping. Ordered on Monday received on Wednesday. Quality trailer LED tail/shop/turn. Fit in OEM grommet perfectly.
Bob
9/26/2012
I received my order and was very pleased that I could find the product I was looking for. Everyone I dealt with at e-trailer was very helpful and professional. This will be my first stop whenever I am looking for any other items for my boat.
Bob
9/26/2012
Excellent product offerings, great product info and reviews, great prices, great service!
Carl
9/26/2012
My order came earlier then I expected and am very satisfied with quality of products and quick service.
David
9/26/2012
Ordered three things from you. They got here in 5 days. Price was good, I will return for other things
David
9/26/2012
Just completed my order for my second hitch from etrailer. I like the speed in which my ordered has been processed and shipped. Unit was shipped within hrs of my placing the order. I also appreciate the follow up email from customer service thanking me for my repeat business. An all in one site with how to videos and complete and clear installation instructions.
Ernest
9/26/2012
Well, this lower price pledge is no bull, bought a wiring harness, found cheaper price at different store and was reimbursed 110% of the difference practically half cost, I'm blown away buying with assurance you're getting the lowest possible price.
Frank M
9/26/2012
This is the second purchase from etrailer.com and both times I can say the best service I have experienced in all the years of on line shopping! I will be using this site for all my trailering needs. This purchase was a single tire, it shipped free and arrived way sooner than I expected. They shipped the same day I ordered the tire. If you happen to need to call them on the phone they are polite and knowledgeable.
Henry
9/26/2012
Easy site to navigate, had just what I needed, and shipping upgraded free of charge. What could be easier? Thanks for great service.
Jacklyn
9/26/2012
I called with questions regarding a T-1 connector for my 2009 Honda Accord on Monday. The customer service rep took the call and answered all my questions. The connector was ordered on Monday, arrived on Tuesday, and I installed it on Wednesday. Installation, which was greatly facilitated by the informative video on your website, took 15 minutes. Thanks for the great service and timely delivery.
Jim
9/26/2012
I have always liked Loadstar tires. I had an on-road experience with them and can't believe that I drove about 30 miles on a tire that lost tread and never went flat! I have had Marathons also, but they don't last. I was looking for a d rated tire and your price with the rim was cheaper than other places. So, needless to say, I ordered them with free shipping! Then, I got a ship confirmation that they went out the same day and they changed the shipping to priority for free also! Can't ask for anything better than that!
John
9/26/2012
I will shop etrailer again when I need to.
Mark
9/26/2012
Placed my order at Noon today and customer service contacted me to let me know they shipped my order at 2pm. Great to have a company that cares about customer service.
Michael
9/26/2012
I have had this same hitch cover on my SUV for four years until the weather finally made it fade conisderably. Most was due to road salt in the winter months.That is why I ordered a repacement. It is sturdy, colorful anf patriotic as I am a Vietnam veteran, I had looked for this cover everywhere in my area and no one had it, so I finally found it on etrailer.com and installed it last evening. It is the best hitch cover I have ever owned. It took a bit longer to receive it than expected, but I do not think that was the fault of etrailer but more so the manufacturer.
Paul
9/26/2012
Second purchase. No problem navigating the website, timely and efficient delivery…what more could a customer want? Would I recommend e-trailer? Absolutely!
Ralph
9/26/2012
Great service. Thank you.
Robert
9/26/2012
Rceieved tow bracket just as promised today. The rep was a great help.
Sam
9/26/2012
Hitch worked great for our 2010 Prius to use a bike rack! Installation was simple. Just four bolts to screw in.
Stephanie
9/26/2012
Product was well represented, properly packed and got to me when it was supposed to. I am well satisfied with my product.
Troy
9/26/2012
etrailer did a great job of shipping the products immediately and they were exactly as described. Great transaction and we will use them again.
Cory Or Myron
9/25/2012
I think etrailer is amazing. I ordered the hitch, wiring, and brake system, and was soon set up and just got back for Maine with my 28 Ford Roadster. There are 5,132 currently videos, and a huge bank of questions. I would say that anyone that shops anywhere else would be foolish.
Craig
9/25/2012
I wish that all businesses worked as well as etrailer. The sales staff are great help and know their products. Both of the sales people I have dealt with went out of their way to make sure that I had everything I needed. They even dug up the wiring diagram to complete the job even for dummies like me! Thanks for the great service.
Dave
9/25/2012
Thank you for upgrading my shipment. I hope the rest of project goes as well. My first time as dealing with trailer brakes. Thanks to your informative vidoes. Will shop again if I need more parts.
Elwood
9/25/2012
Very fast shipping and easy to install trailer hitch.
Gardner
9/25/2012
Every thing has gone very fine.
Herman
9/25/2012
So far so good. Seem to have everything for my trailer.
Keith
9/25/2012
My transaction was handled very professionally. The representative was very helpful.
Larry
9/25/2012
Customer service was excellent.
Mark
9/25/2012
Pricing and prompt shipping were great, ordered and shipped on the same day.
Mark
9/25/2012
As always, your customer service is outstanding and a pleasure to deal with.
Mike
9/25/2012
Excellent service.
Muriel
9/25/2012
Very easy website to negotiate and order from. This was the first time that I've used your site and found it to be very user-friendly. Thanks also for the suggestions to help save money on shipping by adding an additiional item to my order to bring it up to the required amount.
Paul
9/25/2012
Item as described, fast shipping, good seller. Will buy again. Thanks.
Philip
9/25/2012
Good product, works like it should, great personnel in the office to help get things right and good information. Over all very happy with results and will buy more from the company. They will correct any thing that goes wrong. Good folks for sure
Robert
9/25/2012
Your website is very complete and helpful.
Robert
9/25/2012
Didn't want a big bulky cargo rack so this one was perfect. Got upgraded to 3 to 5 day shipping at no charge. Looks great on my Cherokee.
Steve
9/25/2012
Excellent service!
Thomas
9/25/2012
Had a very good experience with ordering - hopefully we will have future shopping. The parts came as promised. Thanks a lot.
Uvadelle
9/25/2012
As usual the team at etrailer.com does their utmost to get the products out in a timely fashion. Wow, the next day. I have used etrailer.com for all of my trailer needs. I rent trailers so I have a constant need. Etrailer.com gets a thumbs up for their great product prices and customer service.
Will
9/25/2012
Great and friendly service, very much appreciated!
Detlef
9/24/2012
Etrailer kept me posted on my order from day one. I rate Etrailer at 10+.
Gary
9/24/2012
Haven't gotten the order yet, but etrailer had the products I needed, got the order out quickly, and upgraded the shipping free. Looks like I'll have my trailer back on the road this weekend.
James
9/24/2012
I am very pleased with camper cover and the quick service that etrailer has given me.
Kenneth
9/24/2012
I appreciate the clear pictures and easy ordering procedures. Your free upgrade shipping was an excellent plus. Thanks
Larry
9/24/2012
The rep gave me super service. She was extremely helpful and created new part numbers in their catalogue just to be able to provide the parts. They were very efficient and friendly and did everything possible to expedite my order.
Mark
9/24/2012
All of my past and recent experience with etrailer has been quite satisfactory. The contact with representatives has been very good. The employees show serious concern for helping the customer and on a business like basis.
Marlin
9/24/2012
Unreal. I've never been more pleasantly surprised by placing an order. First of all, the through explanation & list of the parts was concise & complete. Then to have the installation directions available before finalizing the order helped to make the right decision. Then, to find out the order had shipped within the same day on a Sunday night no less, with free shipping. What's not to like?? Thank you guys soo much.
Paschal
9/24/2012
Shopping was easy, and the shipping was fast.
Randy
9/24/2012
Customer service provided by etrailer following my purchase was great.
Ryan
9/24/2012
Excellent service all around. This company went above and beyond to expedite my orders to upgrade shipment free of charge. They just added another loyal customer for more ordering. Thank you etrailer for making my orders smooth, easy and friendly. Would recommend to other friends.
Supob
9/24/2012
A very pleasant experience.
William
9/24/2012
Thank you very much. You guys are the best. I mean that. Everytime I call you guys, you always take the best care of me and my needs. 10 on customer service.
William
9/24/2012
Experience could not have been better. I have a 1991 Volvo 740 Turbo and only minor additional points were learned in the experience. Very precise instructions and easy installation.
Henry
9/23/2012
Once again etrailer has exceeded my expectations by expediting my order since I was a returning customer. Thanks for this gesture and showing that the customer is important to you.
Ralph
9/23/2012
Easy to order from and fast delivery.
Ronald
9/23/2012
I have purchased from you before and have always been pleased with your product and your quick service.
Ronald
9/23/2012
With so many trailer parts in the world, Etrailers was easy to find what I needed rather quickly even though I didn't know the exact name of the part I needed. They shipped it very quickly,much to my surprise, since I ordered it over the weekend.
Sheila
9/23/2012
Excellent price and shipped the same day of my order, which was a Sunday.
Steven
9/23/2012
Great prices, service and variety. Goods where properly packed and shipped in a timely manner.
Victor
9/23/2012
Fantastic delivery time, great products also. Ordered on Sunday, shipped on Monday, didn't expect it to go on Sunday anyways. Got it on Friday. Installed easy enough. Did it by myself easy enough also. If I need another hitch someday, I know where to order it from.
Anthony
9/22/2012
Happy with my order with you.
Ed
9/22/2012
I enjoyed shopping with etrailer. Delivery was good. I have not installed hitch yet but I am sure there will be no problem.
Garry
9/22/2012
My order showed up fast and damage free. Installation was just like the video I saw about the product. Great company to deal with.
James
9/22/2012
A+. Fast shipping. Good customer service
Jason
9/22/2012
Outstanding, you guys rock! Thanks for all your hard work.
John
9/22/2012
Excellent. I will use them again and recommend them to everyone!
Larry
9/22/2012
Excellent service.
Luke
9/22/2012
Awesome! I'm rebuilding an older trailer for my inflatable and etrailer has all the parts I need! My first order arrived before I expected it and packaging was perfect!
Michael
9/22/2012
These folk are really on the ball! They are professional, extremely efficient, and focused on the customer getting what they want. I really like the online tutorials provided for installation of some on their products.
Philip
9/22/2012
All items ordered arrived in good shape and in a timely manner. Great people to do business with.
Riley
9/22/2012
You guys have great customer care and responsiveness.
Dan
9/21/2012
So far I'm impressed. The rep was absolutely wonderful in helping me find just the right bike rack I needed for my RV. She was knowledgeable about everything related to hitches and bike racks, too!
Deborah
9/21/2012
So far so good! Their website is well organized, I had no problem finding what I needed and the price was competative. They worked with me on shipping and I look forward to doing business with them again.
Ian
9/21/2012
Great price, service, product, and delivery time.
James
9/21/2012
Great company to deal with, great price, fast shiping, and the vidios make it easy to install. I would recommend them to everyone looking for a hitch. Trust me, you can't beat their prices.
Jerry
9/21/2012
I’ve not had such a good customer service experience in years. From notification that my order was received at etrailer.com, to notification that it had shipped, and all the way to your rep, helping me decided what was best for my application goes well beyond any experience I’ve had in a very long time. Kind, helpful and informative people; what more could etrailer.com (and your customers) hope for?? Many, many thanks, and I will send everyone I can your way!
Jim
9/21/2012
Outstanding service, thank you!!
Joe
9/21/2012
I found new spare tire covers for my camper and boat trailers in the custom fitted sizes that I needed, that I could not find anywhere in my area.Thanks! And I got them pretty quick! I'm sure I will be ordering more items from you.
John R.
9/21/2012
Great experience, I have been searching for a wheel for over two years, I came across etrailer and bam I found it. Customer service was 2nd to none! Very professional and answered all my questions! Thank you!
Justin
9/21/2012
Love the tail lights. Thank you. Your customer service people are great also.
Kim
9/21/2012
Very easy to order, in stock confirmation was available immediately, etrailer rep was very professional and handled all needs quickly. All questions were also immediately answered. Very good service!
Michael
9/21/2012
Great experience. My item shipped within one and a half hours after I placed the order. Can't get much better than that. Thanks for the great service answering my questions.
Raymond F
9/21/2012
Easy transaction. Efficient shipping.
Richard
9/21/2012
It's the best.
Robert
9/21/2012
Etrailer had what i needed at a very reasonable price. I got to talk to a real person and that was a definite plus. I needed the parts they had and got them shipped. No hassle and no regrets.
Roger
9/21/2012
I bought the trailer hitch for my VW Beetle from etrailer.com, what a great value! It was half the price of any other website or dealer in my area, and with free shipping. I am now ordering the electrical converter kit and the special Euro ball to go with and these prices are great too! Customer service is phenomenal ! I would recommend these folks to everyone! They even recognized that I shopped here before and they are expediting my second purchase, hows that for service?!? Thank you etrailer.com!!!
Sandra
9/21/2012
Just Awesome! The item shipped within hours! The instructional video for the installation was invaluable! I will be a repeat customer!
Todd
9/21/2012
Good website, good selection, fair prices. I will refer you and will use your site to purcase future equipment for my toy hauler trailer.
Vincent
9/21/2012
Price was great. My order shipped the same day I ordered it. Had it in 3 days. Trailer hitch and wiring harness fit perfectly and installation was a breeze.
Alan
9/20/2012
Fast service. Just what I needed. Nice merchandise.
Carl
9/20/2012
Ordering was easy, reasonably priced compared to local dealers, appreciated the video showing installation of the product. Can't wait to get it!!!
Cathy
9/20/2012
Great product, fast shipping, great prices and excellent communication. Would buy again.
Daniel
9/20/2012
etrailer personnel are knoweldgeable about the products and very helpful with the products on the web site. Thank you to the person I talked with on the phone.
Dennis
9/20/2012
Etrailer is all about customer service. This is the 2nd time I have ordered something from them and you would have thought that I paid for overnight I got it so fast, but the shipping was free. I will definitely use them again.
Gene
9/20/2012
Very friendly and fast service.
Jack
9/20/2012
It was really nice to receive just what we were looking for and I could not believe it got here so fast. Just ordered on Monday and received on Thursday. Thank you so much for rushing us this lock now we don't have to park the tractor with the front end loader on top of trailer so that it would not be stolen. Thank you again.
Judy
9/20/2012
Everything was great!
Lewis
9/20/2012
Great service and prices. I will make etrailer my new place to shop!
Matthew
9/20/2012
Wow, I wish I had looked up the etrailer.com site earlier. I had went back to the retailer that I bought my trailer from looking for the part I needed. They did not have the part and they showed me the catalog showing the part wasn't available. Got online and with in minutes found it here. Same day shipping, same day notification. Just wow! I expect that I will receive the part within the next few days. The part was discounted and the shipping was half priced.
Robert
9/20/2012
Excellent, the rep did a great job and helped me with the hitch for my Sorento.
Ronald
9/20/2012
Wow. What a great experience. I found the ordering very easy, the email notices letting you know what is happening, and the tracking ability with the map and the truck was a nice touch. The prices are extremely competitive and the instructional videos are easy to follow, short and to the point.
Vincent
9/20/2012
Fantastic experience. Thank you.
Walter
9/20/2012
This has been the most efficient buying experience I have had. The great communication and response time has been wonderful. Thanks so much. I have told my neighbor about your company already because he may buy a hitch soon as well.
Ben
9/19/2012
I could not have been happier with my order experience from etrailer.com. This order was submitted, shipped, received, part painted and back in service in less than 5 days. You will be my source, hands down, for all my future trailer parts needs.
James
9/19/2012
So far it has been great, my order has shipped the same day I placed it. I love that fact.
Jeff
9/19/2012
Order came quickly. Thanks!
Jeremy
9/19/2012
Just wanted to say thanks. We have been dealing with you for nearly three years, and etrailer.com has always come through. Excellent customer service, great staff that replies and responds quickly, good pricing. Thanks again!
Melissa M
9/19/2012
Great service. Fast delivery.
Michael
9/19/2012
First off, good experience. Great communication as to them recieving my order and then for shipping. I am very impressed. I, if need to, will definitely order from here again. This site will be bookmarked.
Mike
9/19/2012
Quick and accurate delivery!
Mike
9/19/2012
Product arrived earlier than promised and was as described. I am a repeat customer and will continue to use you as my supplier.
Randy
9/19/2012
I usually do my shopping online. With a question on this order, a sales person made the purchase much smoother! A little over 2 hours and I have 3 email updates and the correct hitch is on its way.
Robert
9/19/2012
Wow. Thanks! It's hard to find good customer service these days but I found it with Etrailer!
Tim
9/19/2012
Outstanding service. I was very pleased with the assistance I received. I was ordering a gift for my wife's birthday and needed to receive the item in a short period of time. The customer service rep assisted me with the best shipping method to assure timely delivery and followed up with me when the product was shipped. Thank you!
Adrian
9/18/2012
The information is precise and complete, with a large range of products. The accessible directions so I know if the item will work on my car is great, it lets me know if it will work on my car instantly. The prices fit a fixed income for me which is hard to believe for shoping online. I will making more purchases and telling friends. Thanks for the upgraded shiping.
Clifford
9/18/2012
Excellent products at great prices. Outstanding, fast service. Absolutely will continue to do business with you.
Dan
9/18/2012
Staff was helpful and friendly.They were willing to match on the price which made them have the best price I could find. Thanks etrailer!
Dennis
9/18/2012
good product, fine personal order experience. Professional and I will order again when I need rv merchandise.
Donald
9/18/2012
Very happy! Fast shipping!
Edward
9/18/2012
Fast shipping, great to deal with, Thanks.
James
9/18/2012
Competitive prices. Nice to see free shipping over $150. Friendly service
Jason
9/18/2012
Communication was very good and parts arrived in a just a few days.Though I had no help, installation was straight forward and took about an hour. Internet video was also very helpful. I saved hundreds over dealership.
John
9/18/2012
I love the updates on the orders.
Joseph
9/18/2012
Fairly quick turnaround from ordering to getting the parts to the house. Reasonable price for the wiring and bracket I ordered to put on my hitch for my 2000 Jeep Wrangler.
Leo
9/18/2012
Very pleased with the ease of ordering and quick response. Thanks!
Leo
9/18/2012
I think your service and speed is remarkable. Thanks for keeping me informed.
Leon
9/18/2012
I was impressed with the website information available about bike trailers including side by side videos to compare to similar products. On top of that, even though I asked for the free standard shipping, I was impressed to see that I had been upgraded. My product was shipped less than 12 hours after the order was placed!
Mary
9/18/2012
The t-connector that I bought from Etrailer was by far the easiest light connector I have ever installed. Install was as easy as the video showed, and the product works great! Can't wait to tow the boat to the launch now!!!!
Michael
9/18/2012
This process was painless and very efficient. Would definitely purchase from etrailer.com again.
Michael
9/18/2012
Nice selection, fair prices, and my order shipped the same day. Communication was excellent and I was notified as soon as it shipped. It was such an easy buying experience that I am sure I will use them again when I need parts for my trailer build. Thanks for making it so simple!
Nicholas
9/18/2012
I have to say, I'm very impressed with your customer service!! This is the second time I'm ordering from you and will be sure to make it my first stop!
Tim
9/18/2012
Great service. Ordered rollers for my boat trailer, good price and low shipping cost and arived on time. I will order all my trailer parts from etrailer.
Timothy
9/18/2012
I was very pleased with the service and delivery time of the order. I was most impressed with the quality of the junction box. I will definitely be a repeat customer.
Tony
9/18/2012
I've had outstanding help in ordering my hitch and brake control unit. It's also a real plus to be able to directly talk a person when I call. Thanks
Burt
9/17/2012
Otherwise hard to find, and discontinued THULE parts for an older universal flat-top ski/board carrier I use for fishing rods were easy to find and order through etrailer.com. Also, I was able to find individual replacement parts sold separately without needing to order an entire conversion kit which helped save money and not waste parts. Email confirmation had tracking number included and parts were delivered on time and all for a reasonable price. I'm happy with the service and would/will order again.
Carl
9/17/2012
I thought your webpage was great. Easy to find the part I needed and the video on how to install makes install much easier. Thanks.
Cary D
9/17/2012
This is my second time ordering from etrailer.com. They can get the job done. Thanks etrailer.
Danny
9/17/2012
Smooth transaction, shipped quickly. Courteous staff. Part in stock. What else is there?
Eugene
9/17/2012
Great. Good prices, selection, free shipping, no tax. It appears you have the customer service thing down. You were recommended by two friends, one who is an auto broker.
Gary
9/17/2012
Very easy installation of the hitch. Had it on in about 30 mins.
George
9/17/2012
I placed my order this morning and realized I made an error, so I called and got a hold of someone. She handled the order change like a pro! She was very professional and took care of the matter. I wish more places had people working for them like etrailer's reps. Six hours later my order was shipped. This is another reason I always trust ordering from etrailer. Thanks etrailer!
Harry
9/17/2012
Thank you so much. You were very helpful and professional. Businesses need more people like your customer service reps working for them. This is why I always order from etrailer.
Harry
9/17/2012
The online catalog is great, the ordering is painless. Communications on status of order are first class.
James
9/17/2012
Perfect fit, great instructions. Followed them right down to the letter and had it installed in 40 min. Arrived within 3 days of order, great service. Most highly recommended.
Jeffrey
9/17/2012
You seem to be great!
Larry
9/17/2012
Very easy to navigate website. Price was very good, shipping very reasonable and shipped very fast. I would recommend this site to all.
Mark
9/17/2012
Great site, quick shipping.
Matthew
9/17/2012
Very good service, professional, friendly. Top notch
Michael
9/17/2012
Reasonable pricing and fast shipping!
Paul
9/17/2012
Wow is this company fast! I placed an order on Saturday night, a little before 9:00 eastern, I received a nearly immediate order confirmation - which I considered a fairly typical reply, and possibly automated, but quick in any case. Within an hour, another email was received telling me the item was in stock and was being prepared for shipment - and seemed like a real person sent it. I didn't expect this message until Monday morning, so I was pleasantly surprised. Then about 24 hours later, on a Sunday night, I got the next email telling me that my order had been packed and labeled for shipment. I was very pleasantly surprised to learn that my late Saturday PM order would be shipped on Monday. Great service.
Paul
9/17/2012
Your service and questions about bike racks was wonderful. I received my bike rack in one day after the order. Thank you very very much.
Pravin
9/17/2012
Amazing service!! Ordered late on a Saturday, and shipped Sunday afternoon. Best price and service. The only place I'll shop for my trailer needs!
Richard
9/17/2012
You people are really incredible. This morning I ordered disc brakes and assorted supporting parts so I could add brakes to my front axle and change my rear brakes from drum to disc. What an incredible experience it has been shopping at Etrailer.
Robert
9/17/2012
Very happy with ease of locating and ordering the parts and accessories for my truck.
Rodney
9/17/2012
Good. Parts were here in 3 days. Fit well.
Sammie
9/17/2012
My husband and I had been looking for a bike rack to carry our old style Schwinn cruiser bicycles behind my Chevrolet Avalanche. Had purchased one over the the Internet but was totally unsatisfied and returned it. Saw a Swagman bike rack on a SUV in a retail store parking lot of our home town. The SUV owners came out of store while we were looking at the rack and recommended we try you, etrailer.com. Your website was very user friendly and very easy to place our order online. I had a question afterwards, called your 800-number and Jason answered my questions and eased my mind.
Sharon
9/17/2012
This is the 6th or 7th trailer wiring project I have done for myself and my son's trailers. I appreciate the quality and availablity of these products.
Stephen
9/17/2012
I ordered this on a Sunday and really did not expect to hear from them till Tuesday. Within 10 minutes Sunday someone sent me a e-mail that my order was received and 15 minutes later it was marked shipped. Super service. Thank you.
Steve
9/17/2012
Excellent customer service. They were friendly, knowledgeable, and the part is on its way.
Todd
9/17/2012
Overall, I am happy with my experience at etrailer.
Tom
9/17/2012
After talking with not only the original trailer manufacturer and countless other vendors, I could not receive any help. Then I ran across etrailer. The customer service was unbelievable. I sent many emails, photographs, and drawings so they could help me find the best option for my trailer. Everyone was incredibly helpful and polite. Needless to say, I ordered the part from them. I then ordered a complete Yakama system for my camper that carries two kayaks. Again, the service was fantastic and prices as low as most but with superior service. It's nice to work with true professionals that care about customer service. Unfortunately that is quite uncommon. I highly recommend etrailer and personally will not shop anywhere else.
Wayne
9/17/2012
All holes aligned and it took me about 30 minutes to install the hitch. I will definitely order from E-trailer again. 5-stars.
Alfred
9/16/2012
Great service!
Bryon
9/16/2012
A well organized outfit where my order was shipped faster than I have ever experienced before. Just amazing. Their communication is thorough, and the prices including shipping are great. So givem your business their quality operation deserves it. You will not be disappointed.
J. Duncan
9/16/2012
Excellent service. Was told by a local Thule dealer parts were no longer available. You shipped all in a timely way, I installed, every thing functioned perfectly.
James
9/16/2012
Quick and efficient service. We got our order within a few days. We put it together and we are looking forward to our first trip with our bikes on the back of our vehicle.
Jim
9/16/2012
Ordered a part on Tues, arrived Fri., can't beat that.
Nicholas
9/16/2012
Thank You. I do a lot of shopping on the internet. Through those experiences I've learned that Customer Service is as important as price. Everyone claims that they offer excellent customer service and support. Some do offer good customer service and support, but it is a rarity to find anyone that really offers excellent support and service. Your company does that and has great price too. Recently, I purchased a master cylinder for an actuator. I wasn't quite sure which was what I needed and your representative helped me and before I could blink my order was processed. Today I called because I'm considering changing my boat trailer brakes from drum to disc. The kits didn't include bearings and the bearing kits didn't have the right seal for my axle. When I called, your representative quickly found the seals necessary and quickly sent me an e-mail identifying them. In the next few days I expect to purchase the brakes, bearings, master cylinder actuator and other associated parts and you can count on me buying them from your company. Obviously I will pass on this excellent experience to my friends and members of my fishing/boating organization.
Robert
9/16/2012
They have the lowest prices around. I will keep shopping here. It beats driving around town trying to look for parts that they end up having to order for you anyway!!! You call, place the order, and a few days later you have it!
Andrew
9/15/2012
Thus far the selection was great, the prices were the best and service has been awesome! Thanks!
George
9/15/2012
Overall very good experience. It was nice to have a heads-up e-mail to say that the order was shipped. It was also super nice to have the free shipping of 5-7 business days upgraded to 3-5 day express shipping free of charge.
Maxim
9/15/2012
The online and email follow-up experiences have been excellent. Site easy to use and processing service expedited.
Michael
9/15/2012
Navigation of the webpage to find my item was very easy. Shipping was prompt and delivery within the advertised time frame. The price offered was also competitive with others. I would definitely go back to the site to purchase again if needed.
Peter
9/15/2012
Fantastic product. Installed, with a buddy, in about 45 minutes.
Thomas
9/15/2012
Good service and honest.
Abel
9/14/2012
Item exactly as described, just what I wanted. Great communication!!
Clyde
9/14/2012
Excellent inventory. Free shipping. My order was even shipped the same day. Prices are the best I have seen on the web.
Coburn
9/14/2012
Excellent service as always.
Don
9/14/2012
Reasonabe prices, good products and quick, simple shipping. Looking forward to my next etrailer purchase. Thanks for the help.
Glen
9/14/2012
Looks great! Was very easy to install: maybe 25 minutes. Used floor jack to support, so one person could install. Shipping time was awesome, they actually shipped faster than what I requested.
Kathie
9/14/2012
Excellent!
Neil
9/14/2012
The rep was extremely helpful and knowledgable in answering my technical questions. The ordering process was quite simple.
Rancy
9/14/2012
Parts arrived and are right! Etrailer.com is hands down the best trailer parts site around. Thank you.
Richard
9/14/2012
Fast and professional. Thank you!
Rick
9/14/2012
Great place to do business, several E-mails telling me they got my order, it has been shipped, it should arrive soon. Would buy from this company again. Great experience.
Scott
9/14/2012
Thanks for such a great transaction. Service like this is why I keep coming back and is also why I have told a dozen or so friends where I buy anything to do with towing! Always the best prices and it shows up at my door in a day or two…hard to beat. Many thanks!
Sean
9/14/2012
The person I spoke to was knowledgable and helpful. I hope the installation goes as easy as the video makes it look.
Andrew
9/13/2012
Shopping was easy. When I had a question about the specs on an item, I used your email contact feature and had a response within hours. That helped me make the decision which product to order. I like doing business with you and will choose you first for my trailer needs.
Craig
9/13/2012
It's a easy site for bying what you look for. It's perfect like that!!!
Francois
9/13/2012
I appreciate your promptness in filling this order. It is a pleasure to order from your company.
James
9/13/2012
Really fast shipping and an awesome tracking type map thingy that blew me away.
James
9/13/2012
Very easy to order from the web, and delivery was very quick. Thanks a lot.
Jeffrey S.
9/13/2012
Service as excellent as yours is very rare these days. I have used etrailer before and I will use you again for a much larger order. Thank you.
John
9/13/2012
That has to be one of the easiest shopping experiences ever. Fastest shipping ever. Ordered one day, got the next. A+
Joseph
9/13/2012
Great company to do business with. Got the right parts for a good price, and good product.
Jr
9/13/2012
90 mins from order to shipped. Not too shabby.
Larry
9/13/2012
I would highly recommend buying from this website. I ordered a ladder on Thursday with regular ground transportation delivery and they bumped me up to expedited without my asking and the ladder arrived in perfect condition on Friday. They emailed me every step of the way from confirmation of my order to when it was packed for shipping and when it was picked up along with a tracking number. Great customer device. I will definitely buy from etrailer again. Plus -excellent competitive pricing!
Patricia
9/13/2012
This order the same as before. Easy ordering process, fast notification, fast shipping, and fast order tracking. I plan to return when other items are needed.
Randall
9/13/2012
Customer service was the best you can get. The website was easy to navigate.
Ronald
9/13/2012
I just do not know how it could have been any better, unless you had came here and put it on for that price!
Terry Free
9/13/2012
Great to deal with. Quick ship and product is exactly as described.
Tom
9/13/2012
This is my first time to do business with etrailer. It won't be the last. Thanks
Al
9/12/2012
Very easy to navigate website and find various products. Ordering and shipping went without a hitch no pun intended.
Alan
9/12/2012
It was easy for online orders. I was very satisfeid with customer service and would recommend them to anyone.
Brian
9/12/2012
Perfect.
Charles
9/12/2012
My experience with etrailer has been absolutely wonderful. I love the fact that you have videos of the products so that you can compare and really see what you are getting. It helped me make my decision on a bike carrier. The order process itself was easy and the service was excellent. I had opted for standard shipping and etrailer upgraded my shipping and kept me posted on the status of the order up until it delivered and they confirmed that the order delivered before I knew that it had delivered. I will be ordering from etrailer again!
Christine
9/12/2012
Ordering from etrailer was very easy and simple. Found what I was looking for quickly. The website is user friendly and laid out extremely well. Received my verification emails with contact numbers incase I had any questions followed by a tracking number. This is a great business/website and I will be using etrailer anytime I need an item they carry!
Corey
9/12/2012
I got excellent help answering my questions, then taking my order. Overall, experience was better dealing with you folks than many others. Thanks!!!!
Dominic
9/12/2012
Very professional and courteous. Excellent service. Had everything I ordered in stock.
Donald
9/12/2012
Your people were very helpful with my ordering of the parts for my 99 chevy. I even had to call back and change part of my order due to my fault and it was no problem. Thanks so much for your help.
Gene
9/12/2012
I was amazed by how quickly the order was shipped and received. Also, how easy it was to install. The hardest part was cleaning out holes in vehicle. Also, a very sturdy product. Very pleased with product, also moderately priced. Will do repeat business.
John
9/12/2012
You have been most helpful and we truly appreciate that!
Kelly
9/12/2012
Excellent service, pricing selection and follow up.
Lynn
9/12/2012
This is a first for me, ordering a 5th wheel hitch can be a issue but the folks at etrailer walked me through the many differant hitches, ended up to be only one that fit my 2012 F350 8 ft bed with factory set up in the bed.
Mike
9/12/2012
Good product,Very fast shipping. I installed it in 15 min. It looks great. Thank you.
Richard
9/12/2012
Fast shipping. Excellent service.
Steve
9/12/2012
Fastest service and delivery I have ever encountered!!!! This is what great service is all about. Selected the standard ground delivery 5-7 days, at no extra cost they up graded the delivery. I ordered the product on a Monday, had it in my hands on Wedensday!! The item I ordered is well made and heavy duty. I will recommend and order from etrailer in the future. Thank you
Steve
9/12/2012
Fast and easy, fast shipping, thanks!
Tim
9/12/2012
Great service!!
Allan
9/11/2012
Fantastic as usual! I have ordered in the past, and all parts have been perfect! I will order from etrailer anytime I need trailer parts in the future!
Bentley
9/11/2012
The seals were as advertised. Super service.
Carleton
9/11/2012
You guys processed my order for shipment in 5 hrs and 42 minutes? Now I know exactly where to refer people! Holy Cow!
Deanna
9/11/2012
I really appreciate all of your help and updates on the status of the order. Your customer service is outstanding.
Edward
9/11/2012
I came across the etrailer website by searching the internet for assistance with wiring for my tow vehicle behind my RV. Etrailer.com provided some very useful diagrams and how-to videos. When I asked Customer Service some questions via email for my particular application, they provided answers as well as suggesting some of their products. I had already purchased most of what I needed for the wiring project, but still needed to get two diodes. It was cheaper to order the suggested kit from etrailer and return the parts I had purchased elsewhere. Thanks to all of the etrailer personnel who helped me.
Gary
9/11/2012
Placed my order and received immediate feedback and almost instant shipping. So far, well above normal service. I'm already impressed! Can't wait to get my hitch and install it. 5 Stars so far!!
Jerry
9/11/2012
Very easy to identify what I needed. The ordering process was fast and felt safe. I could see checking here first for parts for my trailer.
Jim
9/11/2012
Just ordered my part about 1 hour ago and it has already shipped. So far, so good. Hopefully it will be here soon. Thanks!
Kenyon
9/11/2012
Excellent service and fast shipping.
Kevin
9/11/2012
Great, the salesperson was outstanding!
Paul
9/11/2012
Ordering was simple - rep was efficient - shipping was done in less than 12 hours. So far so good!
Richard
9/11/2012
2nd purchase. Great people, knowledge, fast shipping same day. Bookmarked for future.
Robert
9/11/2012
I have used etrailer a few times and always get a good price and excellent customer service. Thanks again!
Roland
9/11/2012
Looking forward to doing business with etrailer again.
Tom
9/11/2012
I have purchased from etrailer before. I have been very pleased with your customer service skills. The website is excellent. You have excellent communcations as well.
William
9/11/2012
Just what I wanted at half the price.This was a first time order. I was very pleased with how smooth it went. Thanks!
William
9/11/2012
Order was placed with a very nice salesperson. It was confirmed & shipped within minutes of placing order. Never ordered anything that went so smooooth!!
Allen
9/10/2012
Product shipped quickly as orderd. Good job.
Andy
9/10/2012
Excellent customer service, the people I spoke with were very helpful, patient and I must say the best in the business by far. Keep up the good work.
Blossom
9/10/2012
Very good service, very polite lady on the phone.
Brent
9/10/2012
First time customer at eTrailer & customer ordering phone service was some of the best I've experienced. My phone customer service agent was very knowledgeable on several products i asked questions on. Order was stock items & shipped withing a few hours of my phone order. Excellent serivce so far.
Bruce
9/10/2012
Great commnication & great service. Thanks!
D M
9/10/2012
Your service has been great. Thank you much.
Eberhard
9/10/2012
These guys are awesome! Adjustable hitch was exactly as advertised and even arrived 3 days sooner than promised. Plenty of status emails to keep me posted. I am a customer for life.
Fabian
9/10/2012
Your shipping was fast, the hitch fit perfectly per instructions, would highly recommend your product and company, thanks!
Gary
9/10/2012
I have purchased from eTrailer before. I had a positive experience with this purchase. Now I am waiting for my order.
James
9/10/2012
etrailer offers quality products at reasonable prices. Shipping is fast and customer service is friendly, efficient, and concerned about customer satisfation.
John
9/10/2012
Excellent experience and really appreciated the upgraded shipping!
John
9/10/2012
The videos presented are excellent and very useful for the installation of each piece they sell.
Jorge
9/10/2012
Etrailer is one of the easiest and most informative sites I`ve ever used. And then they upgraded my already free shipping at no cost. I will recommend them to everyone I know. Thanks, guys!
Kim
9/10/2012
etrailer did a great job - easy to use and comprehensive website with everything you need.
Marc
9/10/2012
Selection and prices very good. Ordering was easy. Fast notification of order being received. Quick shipping.
Mitchell
9/10/2012
Ordered air vent cover on Tuesday received on Friday very fast delivery time. I installed it in less than 30 minutes. Item was just what I needed and was a perfect fit. The rep was very nice and helpful when I made my order. Have already recommended etrailer.com to others.
Randall
9/10/2012
I order a master cyclinder for my trailer on Monday and had it here by Friday, that was great. The part worked and I did recommend you guys to my friend already. Thanks Again
Richard
9/10/2012
The hitch bolted right up with no issues.
Stanley
9/10/2012
Absolutely the best service I ever seen.
Alex
9/9/2012
It's Sunday what a great experience with etrailer. Ordered, confirmed, and shipped the same day, Sunday. Thanks a lot, looking forward to using you in the future if needed.
Bill
9/9/2012
Great experience. The rep was very helpful, patient, and understood the products well! Additionally products were discounted when I showed him a lesser price on a competitors website. Thanks again!
Charles
9/9/2012
I ordered a trailer wiring harness for my 2005 Toyota Tundra long box regular cab with OEM wiring. Part by Tow-Ready was a perfect fit and was it was simple to replace the original. Thank you very much!
Don
9/9/2012
Very pleased so far. Have not received product yet. It has just been shipped.
Galen
9/9/2012
I would order again from etrailer. Good communication with me as a customer keeping me up to date on the status of my purchase.
Stephen
9/9/2012
Great experience and great price. They even managed to upgrade the shipping at no additional cost. Highly recommend.
Tim
9/9/2012
The order process was sImple and quick. Immediate confirmation response reinforced the positive experience. Unexpected priority was assigned to the shipping which further enhanced the whole experience. Definite recommend and return experience.
Tobe
9/9/2012
etrailer.com knocks it out of the park every time. Excellent communication price and service. Fast shipping!
Dana
9/8/2012
The ordering process and shipping information is very customer friendly.
Daniel
9/8/2012
Excellent service. During my phoned in order, the rep was knowledgeable and flexible in helping me find the right fender size. The follow up etrailer emails and tracking system are transparent and provide an easy to link to UPS. First class.
Dick
9/8/2012
Great service - shipped even sooner than anticipated. Both products we ordered were quality items, exactly as advertised. Class III Hidden Hitch and a Swagman XC 2 bike rack The videos on the website were very informative & helpful - no hidden surprises.
Jan
9/8/2012
Simply the best place to shop for all your truck and trailer needs.
Mike
9/8/2012
I was able to get all my technical questions answered by the sales representative. My hitch arrived within a few days as promised, and was the easiest one I have ever fitted, everything was correct, the instructions were complete and it fitted perfectly. Thank you for excellent service and competitive pricing.
Paul
9/8/2012
I ordered from etrailer because of the Hidden Hitch price and install video showed how easy it is to install also no drilling, the other real factor was free shipping which saved me some real money. Then, when my order shipped, etrailer actually chose to ship my order by a faster means for free that is exceptional service.
Robert
9/8/2012
So far, so good, processed quickly, gave me upgraded shipping.
Adam
9/7/2012
Easy transaction, quality stuff, quick shipping.
Andrew
9/7/2012
Super fast shipping, nice Product, nice people to deal with.
Blake A
9/7/2012
The range of products and the prices were the best online but everything was overshadowed by the extremely professional and friendly customer service I received during my recent phone order. Etrailer is the first place I'll log on to the next time I have a towing related need!
Brooks
9/7/2012
So far, this company is one of the best I have ever dealt with, keep up the good work.
Edward
9/7/2012
I had a nightmare trying to order these bike rack bands from another on-line company and everything went much smoother with you. Thanks for your accuracy.
Ellen
9/7/2012
Super, fast service and a great price.
Francis
9/7/2012
This is an amazing site! I found everything I needed along with several things I never knew I needed! in one pass to set up my RV, Jeep Cherokee and Honda CRV for oowing all my toys, aquatic and off-road What an incredible selection and the How To videos made the installation of the wiring kits and receiver hitches a breeze. Great prices, prompt and friendly email updates and fast delivery made for a great online shopping experience. Thank you everyone at eTrailer.com for providing me with such an excellent customer service experience.
Graham
9/7/2012
Good service.
Jeff
9/7/2012
Great customer service. Great website. Fast product delivery.
John
9/7/2012
I ordered the hitch extender Tuesday evening. Thanks to a free shipping upgrade made after I placed the order, it was at my house when I got home two days later. I tried it out the next day and will be able to use it this weekend. Tremendous customer service!
John
9/7/2012
Great experience. I ordered the hitch on Wednesday about 5:00 PM and had the hitch at my door on Friday at 11:43 AM on Friday. It took only 30 minutes to install by myself and was exactly as promised. Highly recommend the product and the service.
Joseph
9/7/2012
Perfect!
Joseph
9/7/2012
Very fast service.
Karen
9/7/2012
The rep went above and beyond to help us, and we truly appreciate all she did.
Kenneth
9/7/2012
Very good company to work with, very fast shipping and just as I ordered.
Kevin
9/7/2012
Really fast service, unbelieveable. I can not believe they shipped my items so fast.
Lawrence
9/7/2012
Great customer service! pointed me to the exact spot I needed to be, to get the part I needed. Thanks!
Lee
9/7/2012
Talk about an easy to use website and great service, I found it here at etrailer. I really like the video for installation. Thanks also to the rapid shipping
Lorenz
9/7/2012
I've used etrailer twice now and will many times in the future I'm sure. The service, product quality, and delivery time is simply fantastic. I don't know of another vendor that can compare.
Michael
9/7/2012
The customer service was great!!
Stacy
9/7/2012
As always, quick delivery at good pricing. Keeps me coming back.
Thomas
9/7/2012
This is the first time dealing with e-trailer and I am completely satisfied with their service & products. They even bumped up the shipping priority @ no extra cost! Having retired after being an Auto Tech for 40 years I took a little bit longer than I should have, but since I wasn’t working flat-rate I didn’t need to rush. An extra pair of hands would have really helped lifting the hitch up into place, but I settled for a pair of floor jacks to hold the weight until I had the bolts started. Everything works, now to take the car out & see how it does with the trailer. GREAT PRODUCTS & SERVICE
Chris
9/6/2012
Fast Shipping, great service. Remember to check your spam box so you get your order details invoice, shipping info, etc.
Christopher
9/6/2012
Wow - eTrailer is super! They had my rack in stock at a great price. Shipped it ahead of schedule and were super communicative! Thank you - Kids are super excited to get on their bikes a few days earlier and by the weekend now.
Client - Jill
9/6/2012
Item was exactly as ordered, in great packaging with quick delivery at low cost.
Dave
9/6/2012
Etrailer.com is a very professional company on several fronts: Pricing is highly competitive for products. Communications are excellent for both email and phone. I would highly recommend Etrailer.com for any hitch projects.
George
9/6/2012
Got it and installed it in approx 30 min. I'm 64 with bad knees and heart problems and my wife is 63 and we installed the hitch in 30 min. Great product.
James
9/6/2012
First I read many of the comments offered about the installation process. I admit I was concerned. But I must lead a charmed life. After opening the box and checking the hitch, I proceeded with a rapid and flawless one person installation. Total time 45 min. Holes lined up perfectly, muffler cleared with no alteration at all. I am so satisfied!!!
John
9/6/2012
I think that if and when the products arrive and they all fit I would say that your company is very good and I would recommend it to all my friends.
John
9/6/2012
It was nice that packages are available IE: brake controller with Cable to connect to existing connector on my Dodge Ram. Not a lot of searching has to be done. My order was being shipped within 4 hrs of my order entry, and shipping was upgraded.
John
9/6/2012
Very nice to deal with.
John
9/6/2012
I ordered a replacement tail light for my trailer, to replace a broken one. I ordered it about 9am and by 11 am that same day, I received an email that it had shipped already and had a tracking number for me. They also had any type of light that you might need. It was a pleasure to do businees with a company like this.
John E.
9/6/2012
Great store. Fast shipping, tons of items to choose from!
Kathy
9/6/2012
Very happy with softride bike carrier. It works great and handles a 29 bike with no problem along with a mountain bike for the wife. Very easy to install. Tongue length on carrier worked perfect with 2 hidden hitch installed on my 2011 Subaru Outback, no extensions required!! Etrailer's personnel were wonderful with working out some return issues of equipment I thought I would need for the installation but did not need! Definitely will use Etrailer in the future for future needs!
Marc
9/6/2012
I would not buy any trailer stuff from anybody but etrailer. Fast shipping. Great price. Never had any problems.
Paul
9/6/2012
Your customer service agent is perhaps the brighest star in customer service that I have dealt with in the past 10 years of making a purchase over the phone. She was BEYOND helpful. I wasn't sure if the New England Patriots tow-hitch cover I ordered would fit becase it was size adaptable to two different sizes. She told me she would find the part and call me back the next day to confirm the specs. That was on Saturday of Labor Day weekend. She didnt call back the next day. She called me back in a 1/2 hour later with the answer. She took the time to pull the item from stock and it was the last one, find out how it the piece adapted and put to rest any concern I had. She went far, I mean way far beyond what I expected. She's fantastic, and pleasant. And no, I don't know her and she's not a relative. Please thank her for me, although she probably wouldn't remember. Kudos.
Tony
9/6/2012
Looks nice and makes my trailer look awesome.
Wayne
9/6/2012
Very quick and easy finding what I needed. Pricing was very good compared to others I looked at. My item shipped quickly. Very pleased with the site and I will use it again.
William
9/6/2012
Finding what I needed and ordering was easy. Follow-up order confirmation and shipping was prompt. Product was good quality.
Bill
9/5/2012
Excellent experience dealing with etrailer.com. Salesperson on the phone was professional and very helpful. I ordered roof racks on Sunday and had them on Thursday, very fast. 100% satisfied!
Bruce
9/5/2012
My order shipped the same day I ordered and everything was there. I will use etrailer.com again for sure.
Dave
9/5/2012
I was more than satisfied with my experience with etrailer.com. I was looking for replacement part and the customer service rep answered all of my questions. When she didn't have an answer she immediately found it by calling Thule directly. I will definitely return to etrailer.com for any future needs.
Ellen
9/5/2012
A+ customer service. Better quality and prices than I found at the national wholesale/membership stores. My shipping was automatically upgraded and my order arrived sooner than expected. In general, I'm wary of shopping online, but I will remain a confident and loyal customer. Thanks for exceeding my expectations.
Frank
9/5/2012
Best price, great service, exceptionally fast shipping.
Jimmy
9/5/2012
I thought that etrailer.com was very informative and easy to use.
Kelly
9/5/2012
Very friendly and helpful.
Marvin
9/5/2012
Wow, so fast! Really nice communication! Would buy again, thanks!
Olivier
9/5/2012
Yakima Straps worked as expected on my Rhode Gear bike rack.
Paul
9/5/2012
Simple and quick. The way e-commerce should be.
Robert
9/5/2012
This is my first order over the phone and the lady answered my questions and took my order quickly and with courtesy. I've bought online before here before so I expected good service. The prices are good and shipping is fast. Great place to do business.
William
9/5/2012
Very good service. They keep you informed on your order from start to finish.
Carolyn
9/4/2012
Fast shipping!! Great Price!!
Charles
9/4/2012
I like the web site. Easy to find what was needed to finish adding electric brakes to my truck. Prices are reasonable and fair. Plus the videos on how to do a install are awesome. Makes it easy for one to do it themself.
Diane
9/4/2012
Great selection, nearly unbeatable prices, everything I need is always in stock and prompt shipping. The packaging is always annoying to open, which means it's very well done.
Dmitry
9/4/2012
Very fast shipping as usual, looks well made for the price.
Fred
9/4/2012
Outstanding customer support.
Fredly
9/4/2012
Not every e-sale site has exactly what you want or need at the price that you want to pay. In this instance, you guys had a selection of quality name-brand merchandise to choose from. I didn't have to settle for sub-par stuff just to get a decent deal. Your prices were very competitive, especially considering that these are quality items, shipping was free, not so elsewhere, I got an immediate customer service reply with an actual living person's name included. It's hard to beat any of that. I've also gotten constant updates regarding shipping etc. that doesn't always happen with other sites. I'm old and wise. I'll shop here FIRST from this point forward, as you've proven to me that you are the bar that others need to meet.
Gerald
9/4/2012
In the first few hours after placing the order, a rather an amazing response, letting me know via emails that the order had been received, shipped, and tracking info provided, on Labor Day no less! Should be able to track tomorrow. So far, so very good!
Irving
9/4/2012
Great product for a great price, and fast shipping!! The rep did an excellent job of taking care of my order and requests. Thank You!
Jeff
9/4/2012
Good price, quick, cheap shipping.
Jim
9/4/2012
Product was better than I expected and shipping and communication was excellent! Will recommend to others. Thank you.
John
9/4/2012
Received confirmation that item was in stock almost right after I placed the order and shipped not long after and I ordered mid afternoon. Great communication.
Kyle
9/4/2012
Ordering experience excellent. Will say more after order is received and inspected.
Larry
9/4/2012
What a great company and great people to deal with! Fast confirmation of my order, fast shipped and immediate notification, great price and great product! Arrived in good condition as scheduled. Easy to assemble. Works great.
Michael E
9/4/2012
Excellent experience! Love ease of shopping! Love selection! Love prices! I'll be back! In addition, my shipping was upgraded by them at no extra charge to me! Wow!
Peter
9/4/2012
Terrific service, I could not ask for anything better!
Richard
9/4/2012
Your service is fast with same day shipping. I cannot remember any service superior to yours, or concern on quality and customer satisfaction.
Richard
9/4/2012
This is not my first time buying from etrailer, and it surely won't be the last. This time it was for some vents. The site is very easy to navigate and find what you want with good descriptions and photos. The pricing is also very affordable and the service is great.
Roger
9/4/2012
Excellent service, fast delivery, item as described, and perfect fit, great price and excellent communications. Super transaction, hightly recommend this retailer.
Ruffin
9/4/2012
The sales associate was polite, patient, and informative. He answered all my questions. I plan to use etrailer in the future.
Swannie
9/4/2012
Excellent, excellent, excellent! Great price, fast shipping. Item fit and installed easily.
Walter
9/4/2012
Smooth easy transaction, hardware arrived on time and was as described.
Bill
9/3/2012
Ordering my hitch from etrailer.com was a pleasant expierience. I was already happy with the price and free shipping, and then learning that I recieved upgraded shipping for no additional cost was a bonus. Thank You.
Chris
9/3/2012
Love the personal responses with phone numbers to call back. I'd be willing to bet there's even a live person on the other end. With the fast and courteous service though there is no need to call them other than to say thank you!!! Been a pleasure doing business with you.
Dale
9/3/2012
I think you are doing an excellent job and will tell my freinds and family about your web site.
Eugene
9/3/2012
Your site is very easy to use and your response to orders is extremely efficient.
Gary
9/3/2012
Excellent service and knowledgable people to work with. Etrailer was very helpful in giving me ideas and solutions for my purchase. I would highly recommend this site to everyone.
Octavio
9/3/2012
Very easy to use and find things I could not find locally.
Patrick J.
9/3/2012
Order shipped same day. Very efficient.
Robert
9/3/2012
I would surely order from you in the future. And thanks for the fast shipping. It was easy using your site to find what I wanted. And I liked the videos of the product I purchased. That way I could see how to install it myself. Very helpful!!
Thomas
9/3/2012
I was very impressed with the service I received from the folks at E-trailer. I received a call only moments after putting the order in on line due to an error I made in the order form. Everything was straightened out and my purchase shipped and arrived on time just as promised. I am happy with the product and will certainly look to E-Trailer for any future needs. I will also, actually I already have, recommended you to friends. Thanks for the great shopping experience.
Tom
9/3/2012
The rep was very helpful, got the info I needed.
Alan H
9/2/2012
We were so pleased with the excellent service we received that we decided to purchase a bike rack for our new hitch we just purchased. Fast, seamless, and email follow up your customer service is outstanding. Thank you. I would highly recommend etrailer.com to my friends and family.
Bonnie
9/2/2012
My shopping experience was excellent. Didn't know I would be able to find the straps for my bike rack for a reasonable price with shipping. Glad I found your site.
Carolyn
9/2/2012
Thank you! I was very pleased with the speedy service we received with our last order and look forward to getting this item even sooner than we expected! I will definitely put out the word that yours is a great company to do business with! Thanks.
Colleen
9/2/2012
Great service. I ordered the part and it arrived two days earlier than expected.
Ernest
9/2/2012
Very quick service. Trailer hitch arrived when promised and shipping was free. The Curt hitch bolted on easily. The instructions were clear. We completed the installation in less than 45 minutes. Very nice looking. Fits perfectly. Thank you very much.
James
9/2/2012
Over the years I have purchased 3 class III hitches. All 3 have installed within 30 minutes! The shipping have been fast. Today I order my 4th hitch and can expect the same!
Kenneth
9/2/2012
Great ion of hitches and hardware. The how-to videos are what sold me, also my entire order was in stock and immediately shipped for a great turnaround. Will use etrailer for other items in future.
Steven
9/2/2012
Everything works like a charm. Fast and simple delivery and hook up. Thanks!
David
9/1/2012
Excellent service, fast shipping.
Denny
9/1/2012
I was extremely pleased with my purchase from etrailer.com. The information and videos on their site made it easy to choose the hitch and wiring harness I needed for our new 2012 Honda Odyssey. Soon after I submitted the order, I was pleasantly surprised to receive notification that my shipping had been upgraded to 3-5 day express shipping. I received the hitch and wiring harness in 3 days. The items arrived in great condition and all parts were present. The included instructions made installing the hitch and harness a breeze. Etrailer.com will be my first online stop for towing supplies in the future.
Mike
9/1/2012
Easy ordering and quick fulfillment of order. Happy so far with etrailer pricing and order processing.
Robert
9/1/2012
Between their instructional video and printed instructions, installing this hitch on my Lincoln MKZ was easy and straight forward. They upgraded my shipping free of charge without any additional charge and without me asking for it. This is a top notch web site with 5 star services.
Steve
9/1/2012
I was my first ordering from this company and I felt right at home. The rep was very nice taking my order and every thing I need I will call E-Trailer. I was very pleased.
Delton
8/31/2012
I had a very good experience with etrailer. Needed new tow bar base plate for a new car. They had it at a good price and got it to me quickly. I'll be back for my next trailering/towing needs.
Douglas
8/31/2012
Great experience.
Ed
8/31/2012
I had ordered a trailer hitch for my 2012 Hyundai Elantra. I put the order in on a Monday late morning and paid for Priority Mail. It arrived in the mail the next day at 4pm with their compliments!
Erika
8/31/2012
I recommend a lady who works in customer service. So far, she's done everything but wire the truck, and she's been pleasant while handling it all. What nice people!
John
8/31/2012
Love the website. Tons of good info, and easy to use. Very important to a Neanderthal like me, with minimal computer skills! Communication with etrailer.com was absolutely incredible. I had three emails the very first day I ordered my hitch and wiring harness. Shipped that day, even though I ordered it late in the day. The videos were very helpful. Saved a bunch of money doing it myself, you wouldn’t believe how much the local hitch store wanted!
John
8/31/2012
The scissor jacks only took about 5 minutes to install, and I got the product in two days. Excellent service and follow up from etrailer. I will buy whatever I can from you in the future, and know that the quality will be good. I will also tell all my camper friends. Thanks for all your help
Larry
8/31/2012
Everything was easy to find on the website and the video instructions were very informative. They were able to upgrade my shipping from Standard to 3-5 Day Express at no additional cost to me. They really look out for their customers. I would definitely recommend this site to others.
Mark
8/31/2012
Great service and quick shipping - looking forward in trying out the control on my tundra.
Michael
8/31/2012
Very good, I appreciate the confirmation emails, you guys are awesome!
Michael
8/31/2012
The rep was very helpful. We found the part and instructions for it, amd completed the order. She was frendly and helpful. Thanks.
Ralph
8/31/2012
I could not be happier with the product and buying from etrailer.com. The best!
Tom
8/31/2012
Ordering the product was easy and the time it took to order the product and have it shipped out was amazing!!! It looks as if this will fit the bill nicely. Thank you.
Tony
8/31/2012
The response time is amazing. Excellent service!
Caleb
8/30/2012
Wow, very nice clear speaking operator took my order. Processed credit card and complete in just a couple minutes. Checked e-mails and with-in 1 hour already shipped. 100% satisfied. Thank you!
Dan
8/30/2012
My phone purchase was great. The rep was very helpfull and new about the parts that I was purchasing. I have been shopping around and etrailer beat all my local and online dealers that I researched. Thank you!!!
David
8/30/2012
I was surprised how fast it took to get my order taken care of.
Donald
8/30/2012
First time ordering from etrailer, seems to have excellent service. I'm glad I found you on the website. I am sure I will be needing tailer parts etc in the future.
Douglas
8/30/2012
Great Experience. Best on-line shopping that I have ever done. Will definitely shop again!
Gary
8/30/2012
Very good product with excellent instructions and efficient handling.
Johnny
8/30/2012
Thank you for the update on my order. Aside from having great products at a fair price, the customer service you folks provide is outstanding! Other companies should learn from your example; I have always been delighted with your organization. I happily advertise etrailer.com to my friends and co-workers.
Mark
8/30/2012
The part I ordered was in stock and shipped within a few hours of placing the order. Excellent e-mail communication kept me informed. I will rate the product later but I suspect it will be fine!
Richard
8/30/2012
Ordering was easy. Confirmation quick. Getting product to shipping company quick. Excellent product at a good price.
Rocky
8/30/2012
I ordered a wiring harness for my 2007 Sprinter Van. I was told that it would be 5-10 days to receive it. I didn't want to spend the extra money for faster shipping, but I got it through the mail in 2 days… Sweet!
Scott
8/30/2012
Fast shipping. Great fit.
Stanley
8/30/2012
Great selection and pricing. Excellent communication from all that handled my order. My order was on my front steps 48 hours after submitting the order online. Every department updated me on my order status from the person receiving the order to the person loading the order on the truck. I am in impressed with their customer skills and will recommend etrailer to everyone! Thank you!
Thomas
8/30/2012
Great service.
Andrew
8/29/2012
Very nice fast and friendly.
Anthony
8/29/2012
Very reasonable and extremely fast shipping, email updates with clear information, and even a personal touch. It's the closest an internet retailer can get to being a store down the street.
Brad
8/29/2012
Service is just great!
Clarence
8/29/2012
I am a first time buyer from etrailer and was very impressed with the service. In particular, the email responses to my questions and then the follow-up after my order was placed. I would definitely recommend etrailer to a friend!!
Darryl
8/29/2012
The online site is easy to navigate. The response from etrailer was very fast & informative, with good follow-up. The order arrived quickly & as ordered. The experience was positive. I would use their service again!
Garrett
8/29/2012
etrailer.com is great. I watched a video on how to wire up my motorhome for electric brakes. I then ordered the items I needed and within minutes I had a confirmation email from them. Now here is the great part. Within 2 hours I got an email that my items have shipped and etrailer.com upgraded my shipping to 3 days. This is the best online service I have ever had. Great Company.
Gregory
8/29/2012
I like the installation videos. I passed up other websites because couldn’t check-out items, cumbersome, cumbersome, prices hidden, etc. Also, thanks for the shipping/tracking info
James
8/29/2012
Etrailer was a excellent buying experience. Everyone there handled my purchase with top notch care! I'm currently looking for my next purchase! Thanks!
Janelle
8/29/2012
Ordered the product at 5:00 PM on Monday and it was at my house when I arrived at 3:30 PM on Wednesday. Wow. Great service!
Lenord
8/29/2012
I have shopped E-Trailer in the past, the have been very fast and I have no complaints. I will shop them again.
Manis
8/29/2012
What an awesome and pleasurable company to deal with. I have purchased everything for my 2 trailers from eTrailer. Great products and better prices. Shipping. There is no one faster. Communications. They keep me in touch every step of the way. Without a doubt, will do business with them again. Recommend to everyone.
Rachel
8/29/2012
So far my experience has been very good.
Robert
8/29/2012
Very easy and smooth transaction.Tutorials and videos are great.
William
8/29/2012
Very fast shipping from order time. This is great. Will recommend to anyone who needs parts.
William
8/29/2012
Great service, fast shipping. Upgraded my shipping to priority with no additional cost. This is how shopping on the internet should be.
Aaron
8/28/2012
This is truly accessory buying at its easiest. Great price, great service and a great fit. Thanks etrailer.
Brian
8/28/2012
I was planning a very special anniversary camping trip and needed tires. I didn't realize the lead time and thought for sure I wasn’t going to make the trip They arrived in time to let me make this very special camping trip. I would recommend them to anyone.
Chris
8/28/2012
The web site is very easy to find things you need. The prices are the best and they ship very fast. Plenty of assistance, and help available.
Christopher
8/28/2012
Fast shipping. Great communication.
Darrell
8/28/2012
Very good customer service. Emails sent for receipt of order, shipping and delivery confirmations. Part was received quickly and was exactly what I needed.
Dave
8/28/2012
Just received my Sherline tongue weight scale. The instruction booklet was very well detailed. The scale is very easy to use and worked perfectly. Well worth the investment.
David
8/28/2012
This was a great experience. Customer service was a big help. I will be buying from etrailer again.
Dink
8/28/2012
Wasn't sure what bracket and tow hitch I needed for my VW Passat so I wrote and asked. Got a quick answer and they even took the time to give me the part #s I needed to order. Ordered and the parts arrived promptly. Very easy to buy here and will use them again if the need arises. Thanks for all the help.
Douglas
8/28/2012
Works great for 09 Dodge Journey and thanks for the fast shipping.
Felix
8/28/2012
Very nice dog food container & bowl assembly excellent communication and fast shipping.
Gary
8/28/2012
Been using Etrailer for a lot of years for my trailer needs. They have always gone the extra mile for me and my needs. Keep it up.
Gilbert Raymond
8/28/2012
You are an excellent company with very good products. Your staff does a wonderful job with us old folks. Thanks for all yor help. I give you all an A+.
Glenn E
8/28/2012
The installation video was informative and happened to be on my make and model truck which should make installation a breeze. The website was easy to navigate and the staff's responsiveness to online orders was very fast!
James
8/28/2012
Great buying experience. Hitch I needed was in stock and shipped quickly and even got a shipping upgrade free! Installation video was fantastic making installing a snap. Highly recommend this company.
Jim
8/28/2012
So far a good experience. I've been kept up to date on my orders progress. I did not realize the depth of products you carry besides trailer parts. I probably would have mad additional purchases to get the free shipping.
John
8/28/2012
Excellent e-shopping experience. Received order days earlier than original estimate with expedited shipping upgrade by etrailer at no additional expense to me. Will be using etrailer in the future for my needs.
Leroy
8/28/2012
Great service, fast delivery!
Linda
8/28/2012
Great experience. They knew just what I needed, and really understood my delivery needs. She walked the order through, and it looks like I'll have the items a day early even. Also, with the the online how to instructions, I've already studied the job, so I know pretty much exactly what to do when the items arrive.
Mark
8/28/2012
I can truthfully say you your company and its reps should have the title of customer servers, it is a pleasure to deal with a group of reps determined to to satisfy customer needs and concerns. You rate 10 stars. Thank You
Oscar E
8/28/2012
Very good service with prompt home arrival. Thanks much.
Ruth
8/28/2012
Not only are the prices reasonable, but they under promise and over deliver, the complete opposite of the general retail industry…glad I dscovered them!
Slate
8/28/2012
I ordered a set of Timbrens for my F150 and they were here in 26 hours. Great smooth transaction. This was the first time I purchased from etrailer but it won't be my last. Thanks.
Timothy
8/28/2012
This is a good site with really help and nice people working there. The woman who helped me was great in helping me the parts I needed and was very quick. I enjoyed talking to her and she followed up with tracking info next day.
Wendell
8/28/2012
Wow! Fantastic service, and on a Sunday!
Aldo
8/27/2012
This is my very first time to order from etrailer & I'm extremely happy with the exceptional, great, and unique customer service!!
Amy
8/27/2012
I was happy with the response that i received to a problem and will place another order soon.
Barry
8/27/2012
The best service I had ever experienced! They sure appreciate and care about their customers to provide the most satisfaction any customer could ever ask for!!
Bryan
8/27/2012
This is a group that takes care of their customers.
Ed
8/27/2012
I like your service keep up the good work!!!
James
8/27/2012
Hitch arrived as promised. Install was quicker than time indicated. I would purchase from etrailer again when the time comes.
Jeff
8/27/2012
Good!
Jim
8/27/2012
Great, I got the standard shipping but they upgraded it to express for free and got it on a truck for me within an hour. Highly recommend.
Kevin
8/27/2012
Received my order in very good time. Thank you. I'll be ordering from you again.
Linda
8/27/2012
Excellent, great selection, easy website! Fast shipping and great communication! Thanks!
Tim
8/27/2012
The ordering was quick. The photos were clear and useful.
William
8/27/2012
Very satisfied!
William
8/27/2012
As with any order online, you have to wonder what the product will be like when it arrives. Not only did it arrive better than expected and in only a couple of days, the hitch fit as if it grew on the truck. Thanks for rapid shipping and the follow-up emails.
Chester
8/26/2012
My order was processed and shipped over the weekend. Directions were clear, but I still watched the video which helped make tings clear. Fit perfectly, even though it is a none standard hitch VW. Time estimate was about correct.
Jane
8/26/2012
Great customer service. I will use etrailer for all my trailer stuff from now on.
Jim
8/26/2012
Was very pleased with the service and the on time delivery.
Karim
8/26/2012
The website how to videos are very well done & explain installations in great detail, asking installation easy. etrailer has something 90% of the companies today don't have, customer service & pleasant sales people. I especially like the emails keeping you up on the status of my order. Keep up the good work!
Lynn
8/26/2012
Can't say enough good things about etrailer.com. I ordered a bike rack on Sunday and they upgraded my order for faster shipping and my order shipped same day. This is my second purchase from etrailer, first was a class three hitch and both times I have been extremely pleased with the service. Great site and great people to deal with. Thanks.
Mel
8/26/2012
Thanks for recognizing the repeat business in your email. This is the third hitch and lighting harness I've ordered in 3 years. It's the first time I've ordered anything beyond that. I'm pretty picky so you guys must be doing something right! Best regards.
Rodney
8/26/2012
My order shipped within one hour after I made the order. On a Saturday no less. Most prompt. Thank you for being so swift.
William
8/26/2012
Dealt with e-trailer on three seperate occasions, items ordered have always been in stock. Orders have been processed and shipped the same day, including weekends!
Andrew
8/25/2012
Great experience! As far as I know etrailer was the only place in the country that had the base plate I was looking for. The phone rep knew exactly what I needed. Very succinct and a pleasure to communicate with.
Dean
8/25/2012
The information given for the hitch I ordered was very good. I was looking for a hitch to pull my travel trailer and etrailer had the info I need. Ordering process was easy too!
Ed
8/25/2012
Exactly what was represented and shipped! Good prices and quick shipping. I would highly recommend this company and will buy from them again!
Eric
8/25/2012
So far so good. Good price. Speedy service. Actually got to deal with real humans when the shipping method needed to be changed.
Harry
8/25/2012
The phone rep was very helpful in listening in what I wanted to accomplish with my project, and was able to find the correct parts I need to do the job.
Joe
8/25/2012
Fast, reliable service. Would highly recommend.
Jon
8/25/2012
This site made it so easy to find a vent cover for my 1985 horse trailer. I really appreciated the descriptions and videos for installation. The purchase was easy and shipping was fast.
Penny
8/25/2012
Great service and follow up!
Peter
8/25/2012
It is always a good feeling to save money. I ordered from E trailer before and stuff shipped quick and arrived in perfect order, and for less again, so why would you shop anywhere else? Also web site is fast and informative. To top it off I found out via an email that they shipped it 3 hours after I ordered it!! You can't beat that. Pleasure doing business with E trailer, and I'm no pushover. Highly recommended!
Rich
8/25/2012
Fast, easy. Everything fit well. The videos were a big help. Thanks
Tony
8/25/2012
Once again very fast delivery. Product was in stock and exactly what I was looking for great job. The only place to look for when you need what you need.
William
8/25/2012
The site and installation video are very helpful. Ordering was a breeze and it shipped about an hour after the order was placed! Looking forward to getting my new hitch installed!
Adam
8/24/2012
It is the second time I bought from etrailer and the experience so far was excellent. No problem to order, quick to deliver. My second order is on the truck and I will certainly buy again with you. For the two orders I do not have any comment on how to improve. Job well done, easy to order and site easy to navigate in.
Andre
8/24/2012
That was the fastest response and shipping I have ever come across. Product was easy to install along with the wiring. Both simple to do. Got my hitch within a few days. Big thumbs up from me. Would recommend this site to everyone.
Brian
8/24/2012
Impressed with how fast it got sent out to ship.
Brock
8/24/2012
Your web site was so easy to use. I found what I was looking for in just a few minutes. Delivery and packaging was excellent received in just 2 days with standard shipping.
David
8/24/2012
I am building some improvements to a flatbed utility trailer purchased from Wheeless Trailers in Springfield, OR and needed some parts. etrailer is Fantastic! They have great selection, great prices, and shipping faster than anyone!!! They are a true gem in the online purchase world! Thank you. And by the way, every email from them has a name of a real person, so you know you are dealing with real people who care about your business.
Denis
8/24/2012
I would recommmend etrailer to anyone thinking about a purchase for any of their trailer or towing needs. They did a top notch job.
James
8/24/2012
WOW! Product arrived less than 24 hours after placing my order. It was exactly the part I needed and its already installed. My weekend getaway is no longer in jeopardy. Thanks etrailer for the amazingly quick turnaround time!
James
8/24/2012
You guys are the best, I have ordered a couple of hitches and wiring kits over the last couple years and the service and price are always great, the best!!!
James
8/24/2012
Very good prices, good selection of parts and prompt shipping, very satisfied with order.
Joe
8/24/2012
Ordering was quick and painless. Processing was very fast with good communication. Shipping quick, Well packaged product as described. Great Experience!
Kai-ping
8/24/2012
Perfect experience, from the website to the 10 min installation. When quality metal is used, parts fit together!
Michael
8/24/2012
This company took care of me, I was not put on hold for ever. A person answered the phone right away, and my hitch was shipped in hours. Outstanding service.
Mike
8/24/2012
Always an extreme pleasure to do business with etrailer.com. Reps are very knowledgeable, plesant and very courteous. I recommend etrailer.com all the time!!!
Richard
8/24/2012
You are the BEST!!! This is the second trailer hitch and electrical harness I have ordered from eTrailer.com, and with both, I've had great customer service, fast shipping, terrific installation instructions and both have fit perfect. Thanks!!!
Richard
8/24/2012
Love your product selections and assistance from your asociates.
Stan
8/24/2012
I found all my parts to rebuild my trailer. The pictures with dimensions made it easy to be sure I was getting the correct parts. Plus the check out was easy and the parts came right to my front door. Save me time and gas. Great site!
Ted
8/24/2012
You had the product I needed, at the right price, with fast delivery all in all, a good experience.
Tom
8/24/2012
Amazing website to buy trailers, variety of choices, reasonable prices, and fast delivery.
Xun
8/24/2012
I ordered a trailer hitch on Tuesday am and received it Wednesday pm. It was all good.
Bill
8/23/2012
Fast shipping, great pricing!
Bryan
8/23/2012
So far everything has work out great. I bought a couple of hitches. Hopefully, everything in that department works out. In regards to delivery, everything showed up ahead of schedule. Keep up the good work!!!
David
8/23/2012
eTrailer has great prices and incredible customer service! The order shipped unbelievably fast and I got immediate notification of both shipment and delivery date. I will definitely order from eTrailer again. Thanks!
Edward
8/23/2012
Great people to deal with. Honest and fast shipping.
Grant
8/23/2012
Very easy to order, I did it on my smart phone. You gave me an upgrade on shipping which really helps me out, thank you. I have already recommended you to some friends.
James
8/23/2012
Always found the site easy to use and the orders have been quickly and correctly filled.
John
8/23/2012
Your customer service is great. The order shipped nearly immediately after I placed it. The carrier is exactly what we wanted.
Kelly
8/23/2012
etrailer is a great place to shop, very efficient shipping and very good pricing. Customer service exceptional - I have recommended you.
Leon
8/23/2012
Your rep was the best! She was kind and very helpful in trying to locate a latch repair kit for my old 1959 mobile great lakes trailer. We did order a couple kits and will see if they will work. Thanks for your understanding and willing to help with my problem. Will stay in touch and let you know how it comes out.
Phil
8/23/2012
As soon I place my order I start to receive accurate information about it. Some that I love is they give you a phone number and e-mail address if you have any questions. Tracking shipments on line shows you a map with origin and destination of your order in details very nice. Thanks very much for your service.
Roberto
8/23/2012
etrailer has treated me very well and has been very prompt sending my orders to me.
Ronald
8/23/2012
Parts as described, great price, same day shipping, quick delivery.
Roy
8/23/2012
Etrailer is awesome!
Ryan
8/23/2012
I like your site, your selection, your prices and your free shipping. I like your customer service both over the phone - the guy last night steered me away from buying the wrong (trailer wiring harness) and support via email. Prompt, courteous service and all the right answers.
Tom
8/23/2012
Awesome! Exceptional service. Thank you
Bob
8/22/2012
Fantastic product, timely shipping and great instructions. Would definitely use etrailer again!
Bret
8/22/2012
You guys are awesome! I've owned a lot of trucks and always add stuff to them. Hitches, brake controllers, lots of stuff. Everything always arrives fast and in good condition. Installation instructions are always right on, and all their stuff fits. Great prices, great products, great service! What else could you want?!
Donald
8/22/2012
Super quick service and reasonable prices! Thanks.
Eric
8/22/2012
This was my first order with etrailer, and I am very impressed with the communication regarding my order. In addition to confirmation that my order was received and whether or not the item was in stock which it was, I also quickly received information about when my item would ship. With many online businesses, it takes many attempts from the buyer to get this information, yet, etrailer proactively provided it. Thank you!
Eric
8/22/2012
Good selection of solid equipment. Most has instructions that are more that adequate for installation and easy to use. Shipping was rapid, this is my 3rd purchase in a year and when I need something else this will be my first stop.
Gene
8/22/2012
Etrailer has to be the coolest place to shop online! Anything and everything you ever wanted and MORE! I wish more web sites and local stores would take on the type of service and prices that I get from Etrailer!!!
James
8/22/2012
Great company to do business with. Great communication after my purchase and also they bumped me up to faster shipment for no extra charge and the price was a lot cheaper than other places I looked.
Jeff
8/22/2012
I put new brakes on my horse trailer from etrailer. They were the bolt right on deal and work great. I also added a new controller from them. Wired right up, easy to set and works great. I would recommend them to everybody!
Jerry
8/22/2012
Fantastic! You people did a great job and I appreciate the effort. This is my second order with your company and both were what I needed and on time.
Jim
8/22/2012
Excellent product. Black plate with Alabama logo looks great on front of my black mini cooper. Now will buy another for black chevy truck. Also, plate very sturdy and will survive auto car wash, unlike regular thin logo plates.
John
8/22/2012
Great prices and even better service. Product was shipped out fast, e-mail notification of order confirmation and shipping were timely, and good follow-up after the sale. I have already recommend etrailer.com to several friends. Very impressive!
John
8/22/2012
Super fast shipping my items were in stock and ready to go showed up a day early. The bike racks are perfect. This product allows me to utilize over half of my truck bed space. Perfect product when your hitch is in use! As always a pleasure doing business!
Jonathan
8/22/2012
I just wanted to say thank you for all of the email updates and for the great product! It arrived last night and is perfect. Thanks again!
Karen
8/22/2012
Great service. Order arrived at my house the next day.
Kent
8/22/2012
It was a real pleasure doing bussiness with e trailer.com very professional and they keep you informed on the product you purchased every step of the way will recommend them without a doubt thanks again
Norman
8/22/2012
Order process was very simple. I was surprised by not only the quick confirmation e-mail but rather with the additional contact by your shipping manager. It made it feel very personal as if I was at the counter of a store.
Paul
8/22/2012
Awesome company with blazing fast service and shipping, and quality products and communication. Highly recommended with no reservations.
Phillip
8/22/2012
Great customer service!
Raymond
8/22/2012
Awesome!
Richard
8/22/2012
Tailgate fits near perfect. Very happy!
Scott E
8/22/2012
Second time I have used etrailer and both times product was exactly what I wanted and arrived faster than expected.
Steven
8/22/2012
My experience in finding the product I wanted on your website, adding them to the cart and the checkout process was very smooth. The communication that I have received since I placed my order has been excellent. Looking forward to receiving my two items.
Tony
8/22/2012
Good place to do business!
Amy
8/21/2012
The product is great, it does just what it says. Easy to install.
Arnold
8/21/2012
The ads were very helpful and ordering was easy. I loved the free shipping, and I was told my order would be going out days sooner than I expected. So far, all is good!
Barbara
8/21/2012
I ordered a Thule roof rack to haul my stand up paddle boards from etrailer. First the website is very imformative with written and video instructions on how to install and use the rack. Once I made my decision and placed my order it was only minutes before I received an e-mail shwing the rack was in stock. A few minutes later I received another e-mail telling me the rack was being shipped along with a tracking number. I would definitely recommend etrailer.com to a friend and will use them again.
Bill
8/21/2012
Never heard of etrailer.com. Searched for 2008 Toyota Highlander trailer hitch and found their video installation guide online. After watching it I ordered their hitch for my Highlander. LOTS less than the dealer wanted and looks really easy to install. Glad I found these guys. Oh yeah, they really shipped FAST! Will get my order the 3rd day after placing order.
Dave
8/21/2012
Incredible customer service online and over the phone. Highly recommend eTrailer.
David
8/21/2012
This is the first time a company has changed the shipping of a product to a faster method at no additional expense just to provide better service! I cant wait to see the trailer hitch. I will be using E-Trailer for my bike rack & more!
Dennis
8/21/2012
I am highly impressed with both, your product offerings and your customer service. In today's world it is hard to find a company that understands the meaning and value of true customer service. I believe I have found that company in etrailer.com. Thanks and I look forward to my next experience with you because I know it will be great.
Donald
8/21/2012
Great service, great price. Delivery was faster than promised.
Fletcher
8/21/2012
Great!
Gerald
8/21/2012
Ordered my hitch on Monday afternoon, and it was delivered to my office the next day. Great customer service, dealing with the phone reps was a breeze and she was knowledgeable about the products she sells and answered all my questions. Product delivered was the product I bought a good thing and came with all instructions and pieces another good thing. I will definitely use etrailer for future purchases.
Jacob
8/21/2012
Great response time!! Great shipping!! Love it and always will order with ya.
Jeff
8/21/2012
Great, Shipping was fast, Came as stated.
Kimberly
8/21/2012
I would DEFINITELY recommend etrailer.com to my friends! This is the second time we have ordered from them and we find their prices most attractive, the service is impeccable, and the quality is outstanding on their products. They are professional, keep the customer updated on all fronts, and strive to deliver the customer service all of us yearn for!!
Marguerite
8/21/2012
Pleasant customer service, easy buying experience, fast shipping, thanks!
Mark
8/21/2012
Everything went very well.
Michael
8/21/2012
I just wanted to express how happy I am with the purchase of the Draw-tite hitch from etrailer. The hitch arrived promptly and in perfect condition. The installation was amazingly easy and it looks great. Another thing I was very impressed with was as soon as it arrived I received the email acknowledging delivery and and gave a number if there was any questions or concerns. I am a field service engineer for robotics used in laboratories and I know what bad service is and what outstanding service is. Thank you and please share my praise with the rest of your group. I will definately be sure to purchase from your company in the future and reccommend you to friends. Thanks.
Michael
8/21/2012
I have bought 3 or 4 hitches from you guys and some other trailer accessories. I have never, not once had to wonder 'Whats going on with my order?' Mostly because I got my order way before I even thought to wonder, and secondly, through the notification e-mails. The hitches all installed without a hitch, kudos to the videos. Overall, top shelf service from tech questions over the phone to quick delivery and quality parts.
Mike
8/21/2012
Products were easy to locate and service was excellent.
Mike
8/21/2012
The experience was quick and simple. The view of the products were clear.
Steven
8/21/2012
I am a very happy customer. Product is what I wanted at a good price. Shipping was very quick - better than I expected. I also appreciated your order tracking system. A very good shopping experience.
Timothy
8/21/2012
This organization is good, real good. Even excellent. Have had several orders filled and shipped rapidly. The installation videos have been right on the money and the products I have bought have been high quality at affordable prices. Keep up the great work.
Walter
8/21/2012
Wow. Faster than expected. Easier than I ever dreamed. One of my BEST online shopping experiences EVER!
B
8/20/2012
The ordering process and shipment tracking has been great.
Bruce
8/20/2012
I think you folks are the very best. I will be back.
Dale
8/20/2012
You are the first link I check with and you always fulfill both the product and service.
George
8/20/2012
5 stars out of 5 excellent all way round.
James
8/20/2012
Great experience working with e-trailer. Fast shipping and part was exactly what was described. I will do business with Etrailer again!
Keith
8/20/2012
Extremely fast shipping! Great customer service!
Shaun
8/20/2012
Great service, knowledgable.
Axel
8/19/2012
Best customer service I have encountered whether online or at a store. You are given a name and status of your order up to delivery. Prices are very competitive.
Brenda
8/19/2012
Great customer service and quick delivery.
James
8/19/2012
Phone order with your customer service rep was outstanding!
Keith
8/19/2012
Outstanding. Other web retailers could take a lesson.
Loren
8/19/2012
Very easy shopping experience and transaction. Item was shipped quickly and arrived before I expected it. Good instructions with the product. Very good buying experience. Would highly recommend earlier.
Richard
8/19/2012
I liked the fast service and the email notification of the shipment.
Wayne C
8/19/2012
Good products.
Clarence
8/18/2012
Always enjoy receiving an order from etrailer.com. Bike rack and hitch were just what I ordered.
Curtis
8/18/2012
Easy transaction, really easy!
David
8/18/2012
Very pleased with the communication.
Don
8/18/2012
So far this has been the fastest no surprises purchase I have ever made on the internet. So I guess that was a surprise. Thank you for your wonderful service.
Gary
8/18/2012
I received really great customer service form the woman on the phone.
John
8/18/2012
Amazing customer service! I have already recommended the site to friends.
Kim
8/18/2012
Thank you. It was great service. I was concerned about finding the right replacement. You did a good job. I wish all service was still as nice. Thanks again.
Linda
8/18/2012
Last time I ordered something trailer hitch it was on my doorstep in 3 days, was exactly what I ordered and the price was cheaper that a few other sites I looked at.
Michael
8/18/2012
Great hitch, easy to follow instructions, fast shipping.
Scott
8/18/2012
Awesome service and super fast response and shipping. A++
William
8/18/2012
Great company! Fantastic web site.
William
8/18/2012
So I jumped on the Web to search. After a few minutes I discovered not only do they have what I am looking for but they also offer a competitive brand at less than HALF=WHAT!!! Shipping was perfect as well my total under $15.00. I told you less than half ***** 5 STARS etrailer I will be back
William
8/18/2012
I am in the industry where we only hear from people when something is broke and I am sure that your business is much the same way. I just wanted to send a positive email to you guys. I ordered this hitch on Tuesday and it is delivered to my house today. This is the third one I have ordered from you guys and it seems like every time you exceed expectations. You have done so once again. Thanks so much for the excellent service, you guys have earned a life customer.
Ben
8/17/2012
Extremely helpful and prompt in finding what I wanted. Placed order and received info in a couple of hours that product shipped. Having purchased from you before I am still surprised. With the efficiency of a telephone order. Pleased??!! You betcha!!!!
Dale
8/17/2012
Have bought several products from etrailer.com over the years for different vehicles 2 trailer hitches, 3 different wiring harnesses. Always shipped promptly with good visibility and tracking. The how-to videos saved me a lot of time and effort.
David
8/17/2012
Wow! Ordered on Monday afternoon, it was shipped Tuesday and arrived Friday at my house in Seatlle, I couldn't expect any better using standard shipping. Parts look good quality and pricing was a lot less thsn local parts house. I know where I will get my future parts from!
Erik
8/17/2012
Excellent all around. EZ order - great follow up - timely shipping - parts arrived quickly, and were the right ones. Already installed, and I'm back in business! Good job. Thanks.
Fred
8/17/2012
I was very happy with the assistance given to me by the rep on the phone. He was extremely knowledgeable and helped me pick out exactly the right products for my application. He was also very friendly and made me feel like he really wanted to insure understood my options and made the right choice.
John
8/17/2012
etrailer has the great customer service people. Very helpful and helped me get the correct bike rack for our car. I can't wait to get it and installed, so we can take our bikes on vacation.
Judith
8/17/2012
Great experience large selection of stock backed by experienced staff that take of business in a most efficient manner. Will shop here again.
Richard
8/17/2012
Very easy to order online, order was processed immediately, and shipment was received very quickly. Extremely satisfied.
Richard
8/17/2012
Quick service. Trailer hitch as described for our Subaru.
Richard J
8/17/2012
My experience with e-trailer has been the positively most memorable online, mail order shopping experience ever. The phone service is prompt, the customer service personnel competent, friendly, knowledgeable, efficient, and thorough. I have always felt confident in the support service Ive gotten with each of my two purchases and a number of other purchase related inquiries. I only wish I could thank personally each of the customer service reps, from whom I received help. They're outstanding!
Robert
8/17/2012
Wow. Fast shipping and great product. Impressed.
Russell
8/17/2012
Thank you very much for your good service.
Shawn L
8/17/2012
Hitch and wiring harness fit great. Installation videos are a huge help prior to install, definitely recommend watching them.
Stuart
8/17/2012
Thanks much for your people's quick and courteous response.
Terry
8/17/2012
Easy to navigate around your web page. No issues with selecting the product that I needed. Fair price for the product. Easy check out. I will be buying more from you and recommend you to my friends
Bill
8/16/2012
Delivered fast! The online video was very helpful and the communication was excellent. I am very happy with my purchase and have already installed it on my Nissan Rogue!
Bobbie
8/16/2012
Wow, exceeded my expectations! Immediate response to my order, upgraded my shipping and provided me with a tracking number. Thank you for one of my most pleasurable online shopping experiences.
Chad
8/16/2012
Couldn't be better!
Clyde
8/16/2012
Good price, fast shipping, package arrived undamaged. Good job.
Doug
8/16/2012
I had an excellent shopping experience! I bought a hitch and rack for my 2012 car. They had everything I could think of and ordering it was cake. Shipping was supposed to be free 5-7 day, but they upgraded to 3-5 free of charge! Spectacular! Highly recommended.
Doug
8/16/2012
I was amazed and extremely satisfied. Their communication was excellent, the customer service, outstanding. I would recommend them to anyone and have sent the website to a few of my friends for future needs. Thanks again, I could not be happier.
Doug
8/16/2012
Went with etrailer because of their positive reputation on a website I belong to. Ordering was very simple and shipping very fast. If I ever need any items they carry, rest assured, I'll be ordering from etrailer.
Ernest
8/16/2012
My experience in acquiring a hitch for my Taurus X was simple, fast and made easy.
Frederick
8/16/2012
I received my order. I watched the video for the install on a 2011 Nissan Frountier. I installed the relay in less than 10 min.! Thanks, it was great doing business with etrailer.
John
8/16/2012
Your rep I spoke with is a tremendous asset to etrailer.com. Customer service is superb as always. I've been dealing with etrailer for a long time. It has always fulfilled my needs. Thank you to the entire team. My best wishes!
John
8/16/2012
High quality products and made in the USA, fast shipping took only 4 days and its free s/h. The trailer hitch was really easy to installed take only 25 mins to completed the installation w/ great video online that really help a lot. Way to go etrailer, you guys rock!!!
Jonathan
8/16/2012
Ordered a hitch for my Subaru, unbeatable price/no shipping costs, and immediate feedback, plus they upgraded the deliverly method!! Great communication!
Mary
8/16/2012
I am very satisfied with my purchase and will recommend Etrailer to everyone I know.
Paul
8/16/2012
Wonderful experience. I typically like to put my hands on parts before I buy them, but the website had plenty of images, and information, as well as an installation video came in handy, all of which gave me the confidence to purchase, and install. I also appreciated the personable shipping emails, and tracking web page. Well done. I would definitely purchase from etrailer in the future. Thank You
Robert
8/16/2012
Love etrailer, love their prices, love the customer service.
Steven
8/16/2012
Website is easy to navigate and compare products. Videos were helpful in selection process and service was exceptional. Highly recommend etrailer.com
Susan
8/16/2012
Unbelievably prompt and courteous communication and customer service! Shipping was amazingly fast. When I had questions on a hitch they couldnt answer, the contacted the manufacturer directly and got the answers I needed. Id highly recommend them!
Andy
8/15/2012
Very polite professional service, thank you.
Braden
8/15/2012
Ordered 4 trailer hitch locks, and I don't know how you could get them packaged and out the door that fast. Seriously, I had a shipped status confirmation within just 2 or 3 hours of ordering. Freaky fast, fready good. It's so refreshing to find a compnay that places and emphasis on doing it right the first time. You will always be my first choice for anything trailer related!!!
Dan
8/15/2012
I think etrailer is a great company. I searched for my items on the internet, found what I was looking for and received it quickly.
Donald
8/15/2012
Fast shipping. Package came in great condition, well notified on what was going on with sale and shipping good prices. Will definitely buy from here again.
Doug
8/15/2012
Easy and simple, no problems here. Great to do business with.
Gus
8/15/2012
The website is put together well. I order many items online and I really appreciate a site that has plenty of sorting options, comparing functions, customer rating/reviews and good item descriptions with the always important pictures of the product. I also really like the instructional videos provided. Those convinced me I was at the right place buying the right parts. In addition, the shipping was simply amazing! I ordered at about 10:00 pm and because they had everything in the wharehouse, the next morning at 4:00am I got an email saying my order had been shipped! Ive never seen an overnight response like that. Plus, they upgraded my shipping choice for free! I will come back to etrailer for any trailer needs plus highly recommend them to anyone that needs trailer parts.
James
8/15/2012
Good quality merchandise, fast shipping.
Jay
8/15/2012
Excellent experience.. The rep was very helpful to assist in purchasing hitch and taking time to email the instructions to attach to van.
Jeffrey
8/15/2012
As a first time customer and making 2nd order I am very pleased with the prompt response and courtesy received from Etrailer.
Marc
8/15/2012
This company has been great to work with, I just came across them on a google search. I needed some bike rack parts for a custom rack I built, and these things have worked great. I will continue to work with them as long as I need supplies.
Matt
8/15/2012
Great website and easy ordering, My order arrived ahead of schedule, very pleased!
Michael
8/15/2012
Placed an order for a class I hitch. I received confirmation of my order right away. In a short time I received an email that my item had been shipped and would be here sooner than expected.
Paul
8/15/2012
Very polite professional service, thank you.
Randy
8/15/2012
Very pleased with my shopping experience. Your website was easy to use, especially since I already knew the items needed. And I was delighted with the prices and thank you very much for the upgraded shipping.
Sylvia
8/15/2012
Excellent service. My product arrived on time and exactly as requested. Good job.
Terry
8/15/2012
Over the years it has been a pleasure doing business with the folks at etrailer.
Thomas E.
8/15/2012
It's funny, today I had another ongoing class in providing exceptional customer service at work. The person leading the class used etrailer.com as an example of something he had experienced recently that fit that description. I echoed those sentiments. I am buying probably my fourth hitch and wiring harness from etrailer and you guys are the best. Truly a benchmark in exceptional customer service.
Timothy
8/15/2012
Very happy with the purchase. Arrived early too!
Trifene
8/15/2012
You did a great job!
Ariela
8/14/2012
Fantastic!!! Got my accessories the very next day! Very good experience with very friendly people.
Ed
8/14/2012
So far so good, recieved my first order really fast and today I ordered two more items and have just received notice that it was shipped today, WOW, keep up the good work.
Garry
8/14/2012
I will be using etrailer exclusively based on my initial experience.
James
8/14/2012
Great service, quick shipping, reasonable prices, free shipping over $150.00 -All good. Will buy from again.
John
8/14/2012
True meaning customer service is with you guys. Thank you for everything.
Julius
8/14/2012
Very good! Nice product and low price. Thank you! A++++
Jussaume
8/14/2012
Great product at the advertised price delivered very quickly.
Patrick
8/14/2012
Was easy to get what i was looking for.
Randy
8/14/2012
Exactly what I needed to replace my old hitch. Works just about the same as my draw-tite WD hitch but so much better. Highly recommend.
Ray
8/14/2012
I ordered a trailer hitch for a 2010 Toyota Camry and it bolted on very easly was very very happy with product.
Rusty
8/14/2012
After placing my first order, etrailer is my new go-to source for towing and trailer supplies. From ease of ordering to shipping help, I am throughly impressed. Many thanks!
Steven
8/14/2012
trailer is the Bomb everyone! Their service is superb from my experience the past few years. Look nowhere else prices are hard to beat and service is remarkable. Thanks etrailer for a very well organized website while delivering great products very quickly. I especially like the consumer quotes and the additional etrailer technical advice mentioned under the products to aide finding the right products in my search. I'm a happy consumer and will be back.
Trent
8/14/2012
The selection of bike racks was excellent, all offered at great pricing. I took advantage of the free shipping offer and then was upgraded to express priority shipping at no additional cost! Fantastic! The rack is cool and sturdy, just what I was looking for to haul my bikes on my new Fiat.
William
8/14/2012
Always happy with the service and pricing. While you may find it a little less if you look hard enough, etrailers service record with me has been spotless. Excellent website, which is extremely informative, and when calling the phone support is equally is good. They are simply the best in this niche market.
Andreas
8/13/2012
reat selection. I needed a very small replacement part that I thought no one would have in stock - etrailer did. Also, I was very impressed with the order confirmation and shipping process. I placed my order before bed, and the shipping confirmation was in my inbox at 6 am.
Chris
8/13/2012
This was my first purchase with etrailers. And I would not hesitate to order from you again! Excellent customer service was the key to making me a satisfied customer. Overall I had 6 emails from you keeping me up to date and wanting to know what my preferences were. What mattered to me is that you kept me informed. This is what I look for in a company that I want to do business with. Thanks etrailers!
Clay
8/13/2012
Great website. Easy to complete order!
Ed
8/13/2012
Excellent transaction, I have a lot of friends with trailers, I will tell them about you guys, thanks.
John
8/13/2012
The service was the best I have received on the web or otherwise in a long time.
Katherine
8/13/2012
hould have gone to etrailer.com first! Could not seem to locate a coupler re-build kit for my Wells Cargo trailer. Wasn't quite sure of what coupler it was to start with. After many dead-end inquiries, I browsed etrailer and located the re-build kit by searching on their website. I ordered this kit on Saturday afternoon online and my order arrived in the mail on Monday morning WOW! I received order conformation and order shipped emails. Their tracking feature was great and so surprised to find out it was out for delivery today! In fact, I went out to the mail box and there it was, waiting on me. What a company!
Mark
8/13/2012
Fantastic!!! Great prices and super fast shipping!
Michael
8/13/2012
Every time I deal with etrailer I always receive great service my questions are answered and I'm always informed of what is going on with my order. The shipping charges are not bad either. I'll always go back to them for any other parts that I need.
Nick
8/13/2012
Thanks for the update - always appreciated. I LOVE that visual tracking thing you have going. That adds to the reason why you guys are my "go to guys" for all things trailer, tow vehicle and more! Also the install videos help a LOT.
Rick
8/13/2012
Even though my order was not very large, I felt taken care of and received quick responses and actions to an order issue. I don't often write good reviews but they have definitely earned this one with great customer attentiveness.
Ryan
8/13/2012
Your online order system is very informative and at all times I know where my order. I will for sure do more business in the future.
Timothy
8/13/2012
Very good experience. Received parts with in the same week. Good product and pleasant shopping experience.
Tommy
8/13/2012
These people are fantastic! Their customer service staff are among the best I've ever seen anywhere. They shipped to me with blinding speed. Thank you! Thank you! Thank you!
Vernon
8/13/2012
Fast, quick and easy, great price!
Zack
8/13/2012
Wow, I did not expect such fast service on a Sunday evening! Keep up the AWSOME work!!!!
Arnold
8/12/2012
Great customer service. Good prices.
Chris
8/12/2012
I was amazed at how quickly I got it. The wiring adapter for my 2005 Tundra was perfect. The help on locating the plug and installation was spot on.
Daniel
8/12/2012
Because of the excellent service, I’m a repeat customer. Fast service and fast shipping. Thanks.
Donald
8/12/2012
Good service so far.
James
8/12/2012
Your representative was great! I was not sure what kind of hitch & rack was best & she steered me in the right direction. Ver friendly & informative. I would definitely recommend your company based on your sales service.
Lisa
8/12/2012
Thank you for your help!
Patrick
8/12/2012
I was a bit unsure when I first decided to purchase giving the Internet and all. But I soon became comfortable to make a purchase. It went very well. Especially given a weekend and I was very near my vacation travel and need the Bike Rack as soon as possible. It showed up promptly as I was advised it could. Thank You for making this happen it was great to take our bikes on the vacation. I have already mentioned to friends and family about the great treatment I received in placing my order.
Raymond
8/12/2012
Excellent shipping service. Ordered my KU Jayhawk hitch cover and was notified within a matter of minutes that my order had been received then got another message 3 1/2 hour later saying it had been shipped! Pretty swift service, especially on a Saturday. I expect to receive it in a few days and will likely post again on the quality once received.
Scott
8/12/2012
Very happy so far. You guys treat me like a VIP. I am very happy with everything.
Tim
8/12/2012
You guys have got it down. Your site is easy and has all the info you can ask for. Not to mention the price. I will never go to my local dealer. You have done your job well.
Timothy
8/12/2012
Accurate updates after my order was placed and it was delivered when expected = my expectations met! Thank you. I would definitely do business again with your dot com.
Timothy S.
8/12/2012
Good prices, great customer service, the rep was a great help and fast shipping!!
Tina
8/12/2012
Great service, very quick shipping, great knowledgeable staff - very useful install video as well.
David
8/11/2012
Very pleased both with the product and its delivery time. Etrailer.com had the exact item we were looking for. I would recommend them very highly to any one of our friends.
Dennis
8/11/2012
You guys are great, you have just about everything to build trailers at a good price and shipping is free, ha ha, it would be nice if I could get trailer windows from you.
Egon
8/11/2012
I recieved my parts in lightning fast time, my package arrived in excellent condition and your prices were hard to beat! I will be shopping with you folks again! Thanks
Harley
8/11/2012
Thanks for the quick shipping on this order.
Kevin
8/11/2012
etrailer has been terrific! The Curt hitch for my jeep worked just as promised, hence my ordering my trailer hardware today. Great customer service. I appreciate how amazingly quick the fine folks at etrailer.com sent out my second orderjust two hours! Thank you!
Mark
8/11/2012
You guys are great, fast, and very informative, which is excellent. Keep up the great work.
Mauro
8/11/2012
Fast service got here 2 days early, will be back. Thanks!
Michael
8/11/2012
Great service, fast shipping, excellent communication right from the start of the order. Just awesome!
Richard
8/11/2012
I have appreciated the service you folks have provided every time. The videos on your website also helped a great deal. My project is almost finished (a teardrop camper trailer) but I guess I'll be getting accessories from you guys next. Cheers
Rohan
8/11/2012
I did a lot of research for this hitch, and looked at a lot of different sellers. The video support for the different vehicle models was superb and the overall website support and installation information was the deciding factor in choosing etrailer.
Stefano
8/11/2012
I liked how the staff knew what would fit my truck and what wouldn't. Everyone was very helpful and once the order was placed they followed up with emails at every step along the way. I will always check here first!
William
8/11/2012
So far it has been great.
Angelo
8/10/2012
I think that they were very helpful with answering all of my questions. I like the prices, the service and fast delivery.
Caprice B.
8/10/2012
A great place to do business with. My order was shipped the same day Wed and received on Fri!!
David
8/10/2012
My purchase transaction went very well, I like doing Paypal. The corespondance was good. I was amazed at the quick shipping and it was free!I I was expecting 5 to 6 days, but it came to my door in just 2 days. I am very happy with my purchase price and quality.
David
8/10/2012
I ordered a trailer hitch and a bike rake for my car. It arrived in one day, just could not believe how fast your service is. I installed the hitch after watching your web video, but it did take me longer than the thirty minutes that you quoted. You did a great job. Thanks!
Dennis
8/10/2012
First thing I notice at etrailer its your amazing customer service, delivery was fast and item was well packed, just a word to say to you guys. Fantastic.
Francesco
8/10/2012
What a great surprise! I'm not a techy person, but the site made it simple. The video simplified it to the point that I knew I was getting exactly what I needed. As far as installing, it took longer to get out my socket, then it did to switch out the jack. About 5 minutes. I ordered with general shipping but was upgraded on the delivery to 3 days. Will use these guys again! Installed on a 6,200 lb travel trailer
Jeff
8/10/2012
Very satisfied customer. Thanks!
Jim
8/10/2012
Hitch received and installed excellent product and service from Etrailer.
Ken
8/10/2012
A friend recommended etrailer.com to me as a result of my need for an extention for a bike rack. The etrailer price was HALF of the cost of all of the other options and that included the cost of shipping!!! Thank you etrailer!
Marilyn
8/10/2012
Placed order, received in 3 days, great service, worked perfectly. Excellent company to do business with. Thanks!
Randy
8/10/2012
Great prices, fast shipping,and very easy to do business with. Thanks etrailer.com
Sean
8/10/2012
Very impressed on speed that my order was processed and shipped. Can't say I have ever had that happen anywhere else. It is nice to finally see a buisness actually care about customer satisfaction.
Sterling
8/10/2012
So far I have been impressed with both the service and the prices. As a surprise to me, etrailer upgraded, at no cost, a faster shipping method. Service and response has been exceptional.
Thomas
8/10/2012
A friend recommended etrailer to me and I'm glad he did. Information online was very good and accuarate for my Odyssey. Shipping was exceptionally fast and the product arrived witout any issues. Overall the experience with etrailer was exceptional and I am looking at buying more!
Yvonne
8/10/2012
Your company did well in sending the right product at the right price at the right time.
Charles
8/9/2012
Web site was easy to navigate. Prices made the difference, free shipping on my order was also a factor. Shipped the very next day? Looks like it will arrive at my home within 5 days of order!! Fast shipping, excellent prices, great inventory, my rack and lock keyed alike. Etrailer.com has great customer service 100 satisfied and will recommend. I'll shop your site again.
Crystal
8/9/2012
ETrailer.com is a great site. Great selection. Excellent information on products. Very helpful how to videos with transcripts. Excellent customer service!
Dan
8/9/2012
Product exactly as described. Fast shipment. Perfect.
Gilles
8/9/2012
The rep was so helpful! I could feel that he was realy wanting to help me with my needs, It is nice to have someone to take the customer serious. Thanks for a job well done.
Gordon
8/9/2012
Excellent product at a great price.
James
8/9/2012
Shopping was simple and informative. The products ordered look to be of high quality and just right to do the job. Shipping was free and fast. An overall pleasant purchasing experience.
John
8/9/2012
Product was as described very easy to install easy instructions to follow step by step.the customer service and the communication is the best I have ever dealt with. If you have a trailer need I would highly recommend.
Kevin
8/9/2012
Hi, I ordered a rare hitch for a new Subaru model. A trailer store couldn't locate a hitch for my car. I went online at 3 in the afternoon. Located it at etrailer and it shipped the same day at a very good price. Couldn't be happier:
Linda
8/9/2012
Great service, thanks.
Marilyn
8/9/2012
Expedited my shipping free of charge and I didnt even ask for it! That's great customer service. Also my order shipped almost immediately. Can't wait to try my new hitch. Thanks etrailer!
Michael
8/9/2012
I used Etrailer because of high ratings on the Equinox forum. Have to give a 10 for service.
Michael
8/9/2012
Website is very user friendly. Orders are processed rapidly and the customer is kept informed at each step of the order.
Paul
8/9/2012
The shipping was quick, and the install of hitch and wiring harness went exactly as described in the on-line video. They exceeded my expectations.
Richard
8/9/2012
Great product. The video you had online was ideal for easy installation.
Serge
8/9/2012
Ordering was easy. Prices pretty good!
Theresa
8/9/2012
The rep was awesome! She ensured I understood what I was ordering XTC 2 Cross Country and offered great advice regarding my hitch requirements and how to minimize bike movements due to RV road vibrations. She assured me the XTC2 would be shipped same day and in 2 days it was delivered!
William
8/9/2012
Very helpful customer service. Super fast shipping!!! Received hitch in one day.
Becky
8/8/2012
I've ordered several items from etrailer.com and have been more than satisfied with their product selection, but more importantly their customer service is outstanding. The complimentary upgrade expidited shipping is also a plus! I highly recommend this company!
Jeffrey
8/8/2012
The web site was pretty easy to use.
Kevin
8/8/2012
Good product, great shipping response time!
Lynn
8/8/2012
Great service. I was upgraded to express delivery free of charge. Received everything as ordered in just a few days.
Nicholas
8/8/2012
So far, so good.
Terry
8/8/2012
Ordering was easy. The choices for the item I wanted was excellent. The online videos really helped in my selection of the product.
Theodore
8/8/2012
etrailer had what I needed. Delivery was fairly quick and prices were fair.
Tom
8/8/2012
No reason to contact me but I just want to say your customer service is outstanding!!! I will definitely recommend you to anyone I know and I will be ordering from you again! Thanks so much.
Wendy
8/8/2012
Quick order turn around.
Brandt
8/7/2012
Love etrailer.com!! I've ordered multiple times and everytime it's been a wonderful experience. I can always find what I need and it ships fast. Usually same day. Now that I've got 2 horses and a new horse trailer Ill be buying all of my trailer needs from etrailer. Great site!!!
David
8/7/2012
Very easy to shop for products and order from your business. Fast and easy.
Del
8/7/2012
Great experience all around including the helpful advice to make the right selection, great price and quick shipping. I'll definitely be back.
Ed
8/7/2012
Very fast service! Awesome and thank you!
Francis
8/7/2012
The customer service at etrailer is awesome, not only did they ship my brake controller the same day. They followed through on their low price pledge within hours of my order. With the lowest prices and great customer service I can't see why I would look anywhere else.
Kevin
8/7/2012
Want to thank you for the fine service. Very happy with it.
Larry
8/7/2012
Great immediate service. Shipped same day. Thanks!
Nathan
8/7/2012
Great service and super fast shipping!
Richard
8/7/2012
I was very happy with the service and delivery time. The instructions were very good and easy to understand. It took approx four and one half hours to install with the use of proper tools and equipment.
Robert
8/7/2012
I was very impressed with the service, professionalism, and personal touch I received as a customer. I did not find those same qualities from one of your competitors. For those reasons you have earned a loyal customer.
Robert
8/7/2012
You were very easy to contact and had the special features I needed on a tie-down ratchet strap. Your website had contact info up front. Order shipped same day by the most economical means. All very fine.
Steve
8/7/2012
Received order in pristine shape and exactly as your website illustrated. Although not utilized with this order, your installation instructions and videos of the products you offer specifically trailer hitch and wiring will bring me to your site again. Thanks for the extra time and effort you folks spend to make a customer happy!!
T.w.
8/7/2012
I ordered my hitch @ 7:00am and I received a free upgrade to express shipping. The hitch was shipped that hour your order has been shipped msg @ 7:21am if all goes well ya cant get better service!
Timothy
8/7/2012
Just a fast note to thank you for the very fast and excellent service .You made my day. I'm 110 satisfied with my order. My only regret is that I should have tried you guys first!
Tom
8/7/2012
Outstanding service so far.
Billy
8/6/2012
I bought two of the fan/light combo. They worked awesome! Took about a week to ship to Canada! Great product will definitely be buying from etrailer again!
Brian
8/6/2012
Keep up the great work! I will definitely order from etrailer.com for any of my trailer and cargo transport needs in the future.
Brian
8/6/2012
I really like the quality stair I just recieved from Etrailer. They seem to be a good sturdy set and were easy to install best yet 3 day delivery was right on time.
Daniel
8/6/2012
The shopping experience was great!
Dieter
8/6/2012
Love getting my trailer parts here!
Jamie
8/6/2012
Excellent service.
Jasen
8/6/2012
Excellent product and service. Easy to install with no surprises
Jay
8/6/2012
I am very impressed. I have purchased in the past and am still happy with my purchase. The ordering process for my latest buy was a breeze, and the speed at which the product is pulled, packed, and shipped is remarkable.
John
8/6/2012
I purchased both the hidden hitch and the wiring. I am 70 years old and can half see but was able to install the hitch within 20 minutes and after watching the video on the wiring it too was a snap. Everything fit as I was expecting and your people were so helpful on filling my order.
John
8/6/2012
Thank You for all the help today, I will be using etrailer.com for all of my needs. Your customer service is awesome, take the next two days off!
Joseph
8/6/2012
I talked with two different representatives and they were both very helpful even though I was looking for a very enexpensive item.
L Steven
8/6/2012
Service seems very good.
Larry
8/6/2012
Quality products at a great price. Excellent customer service. All is good
Laurie
8/6/2012
Wonderful service, very very fast, and good pricing!
Lynn
8/6/2012
Paddle boat cover was exactly as described. Fast service.
Maureen
8/6/2012
Keep up the good work!
Michael
8/6/2012
This is my first order with etrailer.com and already you have exceeded my expectations with a shipping upgrade and prompt emails as to my orders status. Great job.
Michael
8/6/2012
Wow! Fast, free shipping on a relatively heavy item! Installation on my 07 Honda Odyssey was a breeze. It took only 40 minutes and I took off 10 of those because I got stung by a yellow jacket. Highly recommended!!
Peter
8/6/2012
Very impressed with your service. I really appreciate that kind of communication and service. This was my third purchase from etrailer in the last couple of months and I feel I received good value and great service all three times. So it's my turn to thank you.
Richard
8/6/2012
I think that etrailer.com is wonderful! My first order was shipped within hours of my order. They responded to my needs quickly and easily. They made sure I was then ordering exactly what I needed. Thank you very much etrailer.com!
Sheri
8/6/2012
Provided excellent service when placing my order
William
8/6/2012
I was very happy, great product, great service, great experience.
David
8/5/2012
Very good experience, Part was just as said to be and great quality. Shipping was fast and on time with good tracking, Thank you for such honest and good service.
David
8/5/2012
Purchases at etrailer.com are always, for me, trouble free. It flows from pricing to purchase to communication to fast shipment to accuracy in filling my orders. As yet I have no complaints and I dont anticipate any issues in the future that would leave me unsatisfied. Very professional.
James
8/5/2012
I was very pleased with the trailer hitch and the ease of installation. The video was a big help.
Michael
8/5/2012
The wiring fit my 2011 sorento EX perfectly.
Scott
8/5/2012
Excellent!! I received the order timely. Had the wheels mounted on the boat trailer. Made a trip to my favorite fishing hole. They look beautiful!! I will recommend etrailer to all my buddies looking for wheels. Thanks etrailer!!! I will return!!
Barry
8/4/2012
Etrailer is my new go-to company. Orderering was simple, service over and above. Received my product in minmal time and intact. Have already installed and very pleased. Good job guys!!!!
Gary
8/4/2012
etrailer is a great company to buy from. I have purchased items several times from them over the past few and every time I am extremely impressed with the shopping experience. Their customer service is second to none. I ordered some parts on Saturday afternoon at 2:24 PM and at 4:06 PM I go an email letting me know that the order will ship today. I highly recommend them!!!
Gregory
8/4/2012
I ordered the bedrug for my 2011 Ford Ranger. It came in 3 business days just like I wanted. The bedrug only took minutes to put in. It looks and works great!!!
Gregory
8/4/2012
Fast and accurate service. A good product at a great price. I would not hesitate to order from etrailer again. The installation video was a plus.
H Wayne
8/4/2012
The USA flag spare tire cover fit well and looks sharp.
Harvey
8/4/2012
Great company and great service. My order arrived in perfect condition 3 days ahead of when it was promised. I will do more business with etrailer as needs arise. Thank you for everything.
John
8/4/2012
THANKS YOU GUYS! Repeat customer - because of the great service!
Kevin
8/4/2012
Ordered 5-7 day delivery.....it came in 3. Wiring took about 5 minutes to complete. Hitch looks like it may take 15 minutes with all tools at the ready. Good job guys! Bought hitch and wiring harness.
R.j.
8/4/2012
Got my quick Iinstall rail kit for my 2005 2500 hd chevy. Quick 2 day delivery and great follow up. Your install videos are great.
Steve
8/4/2012
Easy to order, great prices, even upgraded my shipping at no cost.
Daniel
8/3/2012
Awesome, shipped about an hour after ordering!
Derek
8/3/2012
I've ordered fron this company now 4 times. I have just one thing to say about them. Best in the industry.
Dewey
8/3/2012
The hitch and wiring harness arrived at noon today. I can't believe the prompt service and the courtesy surrounding it. Thank you so very much for being so reliable. I apprecicated the initial emails keeping me informed.
Duane
8/3/2012
Great selection, great prices!
Jerald
8/3/2012
Your service was prompt. Tracking was easy to do as was placing the order. Also, installing the hitch was easy and took 30 minutes.
John
8/3/2012
Awesome!!!
Joseph
8/3/2012
Quick shipment. Have ordered 2 separate items, both shipped very quickly.
Joseph
8/3/2012
Everything went well.
Mark
8/3/2012
My experience with etrailer was first class. I will definitely shop with etrailer again.
Martin
8/3/2012
I was very happy with my experience with etrailer.com. Their staff is extremely knowledgeable and went the extra mile to help me with my needs. Thank You!
Matt
8/3/2012
Very happy with purchase! Fast delivery and swing arm is as described. Exactly what I needed to mount my bbq for tailgating. Thank you!
Michael
8/3/2012
Very good shopping experience. Web site easy to use. Items I have ordered arrived in a timely manner and were of a very high quality. A great place to get any of your towing needs satisfied.
Robert
8/3/2012
Another great example of good service, products and pricing from Etrailer!
Simon
8/3/2012
This company is awesome...fastest order to shipping this side of the pony express!! I fill all my trailer through etrailer…excellent
Steve
8/3/2012
Great Product, fast shipping easy install.
Steven
8/3/2012
Smooth transaction. Shipping upgraded for free will recommend to friends.
Tj
8/3/2012
I was surprised that your sales person was so uptodate on parts, pleasant and helpful. A good experience.
Will
8/3/2012
I have made two purchases in the past few months. Both times the order, video help and installation were flawless. I would highly recommend etrailer.com to anyone with their towing needs! I am a highly satisfied customer and will use and recommend them again and again.
Brently
8/2/2012
Just want to give you a thumb's up for the fast service, fast shipping and nice stuff. Thanks.
Dave
8/2/2012
The folks at e-trailer are awesome.
Joe
8/2/2012
So far everything has been fine. I have been pleased, especially the quickness of delivery.
Johnny
8/2/2012
Thank you so much! Your site is great, easy to use and I will definitely use it again. I will go and share my experience with others.
Mike
8/2/2012
Wow!! Totally impressed. Great service. Will use them again.
Chuck
8/1/2012
Great service and fast delivery
George
8/1/2012
I just want to say that your customer service level is excellent. I work for a large box retail store as a manager and believe me I know great service when I receive it. My experience started when I decided to make a purchase on your web site. I was amazed when I received not one but two emails from individules in your company regarding my purchase. Most companies just send an automated response. Then your tracking and delivery was amazing, spot on to the day. I had no surprises. Then, within two hours of receiving my product, I received another email wanting to know what I thought about the product, AMAZING!!!! I have not had a chance to install the new product yet but when I do I will fill out the survey. If the product is half as good as the service I will be very satisfied. GREAT JOB TO EVERYBODY ON YOUR TEEM!!!! I will deffinately come to you first for all of my future purchases regardless of what the price may be because I know that service like this is harder to come by everyday. Once again, great job and tank you. I look forward to dealing with you again.
Jason
8/1/2012
Very good website!
Alain
7/31/2012
Thanks for your response and explanation on the operation and limitations of the part I ordered. I leaned towards this being normal myself but I wanted to make sure that I did not wire something wrong. Thanks again. You guys work for a great outfit and have restored my faith in customer support.
Bruce
7/31/2012
You guys are good!
Adam
7/30/2012
Thats the best product,,, went in in 15 minutes an actually works…
Joel
7/30/2012
Ordered two sets of bearing and seals for my boat trailer. Ordered on Thursday and they arrived on Saturday in good condition. eTrailer is the best and I will and do recommend them to all my friends.
Carlton
7/29/2012
Hello! I found your site because another company didn't have the part in stock that I purchased from you. I rarely buy from places online I am not familiar with and wasn't sure what to expect when I ordered from you. I had a personal follow up email and then an email stating my order shipped within 2 hours of placing my order. I can only say WOW, you folks are awesome.
Daniel
7/29/2012
Thank you SO much for your outstanding service and help in fixing my order. This is our first family vacation in many years and your quick reaction made sure we had the gear. I truly appreciate it…and so do my kids.
Geoffrey
7/29/2012
My experience with etrailer.com has been fantastic. Items purchased were received quickly and in excellent condition. I will recommend etrailer.com to anyone looking for items that you sell.
Mario
7/29/2012
Thank you, received in perfect condition and it was exactly what i ordered and needed. Won't hesitate to order from etrailer again.
Ralph
7/29/2012
Everything was good!
Dan
7/28/2012
Thank you very much,very quick and & easy to order,also thank you for shipping it so quick.i will let you know when I receive it.. Thanks again.
Keith
7/27/2012
It is refreshing to deal with a entity who reaches out to their customers. It is now clear why you have such a good rating online. I would like to keep the order as it stands. Thank you for following up with me directly.
Aaron
7/23/2012
My order was shipped promptly and the items were exactly as represented on the web site. Thanks!
Doug
7/19/2012
Just fantastic service. I won't go anywhere else for my trailer needs!
Tim
7/19/2012
Thank You all very much. I am extremely impressed with your site and customer service! I will purchase from you all again and have already referred you several times.
James
7/18/2012
Thank you for the fast reply back.... And Thanks again for the update. "" You guys are really great at customer service!!! "" I can't thank you enough.
Erich
7/17/2012
I love your company my 3 RD order in around 4 years if need any thing else will be back again love the service wish more places were like your company.
Kenneth
7/17/2012
Thank you for being so efficient on both of my orders; I really appreciate your customer service.
Deborah
7/16/2012
Great pricing and free shipping made this choice a no brainer. The eTrailer Customer Service Rep was courteous, polite, and helpful. Overall, great buying experience.
Gregg
7/16/2012
Thanks! Great service and product! Thanks for the great and hassle-free experience.
Troy
7/16/2012
Thank you so much! I appreciate you helping me out with this purchase! I appreciate great customer service and you have it! I can hear the smile over the phone! Thank you tons!
Robin
7/15/2012
I really like the quick service and the personal replies, even on a weekend!
Steve
7/15/2012
Thanks for your help with getting the hitch on time.I followed it while on transit and arrived just after 5:30 Friday evening.Installed it in about an hour.Will recommend your company to everyone, specifically on how you stepped in and got it here early.We needed it to go on vacation.Thanks again!
Gregory
7/14/2012
E-trailer is a very easy company to buy from. The item arrived on time, as described and easy to install. A++
Angel
7/13/2012
Excellent service. knowledgable sales person.
Patrick D
7/12/2012
Thank you for the outstanding service! The tracking was something I've never experienced before. I will advertise etrailer to everyone I know. This is my first experience with etrailer, and it will not be my last experience. TEAMWORK PAYS! You have everything in order, thanks again.
Anthony J
7/11/2012
Wow! This is the second time I have used Etrailer.com and I am so impressed at the company's speed and ability to get the job done. Your company is well organized and does EXACTLY what is needed. I will continue to use and also recommend Etrailer.com. If I wasn't in business myself, I would entertain working with your company. It is a well run organization. You must all be proud!
James
7/11/2012
etrailer is awesome! I burned up an outside bearing last week. For $150 I get all the parts shipped to my house to do a complete hub replacement plus a complete bearing rebuild on the remaining three hubs on my 7,000 pound trailer. This job was quoted at $1200 at my local RV store. I shudder to think how much a major name would charge.
John
7/11/2012
Just letting you know that the trailer light arrived on Saturday and looks like an excellent replacement. Thank you, and your staff, for the excellent service. I look forward to future purchases with your company and will give you the highest recommendation. Best wishes.
Derek
7/10/2012
I am very impressed with etrailer. I just took an online survey and gave you all "10s". Nice work!!
Matt
7/9/2012
etrailer.com site was very easy to use and the company selections and pricing were competitive. I'm glad a friend directed me to them.
Carl
7/8/2012
Fast, free shipping was an understatement it was blazing fast. The company rep took great care in sending out a Class III hitch I ordered, arriving about 72 hours after placing my order, even with a holiday to content with. The hitch for our Volvo was such a perfect fit, it looked custom made. The video tutorial and easy-to-follow written instructions were also exceptional, ensuring a flawless installation. I highly recommend this company, and the products they stand behind a very positive first-time experience here, and priced right.
Phillip
7/6/2012
Always a pleasure to call in an order. We have always been helped with any questions we have, and the service is excellent. thank you for taking care of us so well. We will definitely shop again on your website!
Carol
7/3/2012
Nothing short of an extraordinary experience dealing with etrailers customer service. In a world where customer service has taken the back burner and given way to automated customer no-service, dealing with etrailer was a breath of fresh air. Thank you.
Jerry
7/2/2012
Awesome and impressive! You guys have earned my future business and referrals.
Gerald
7/1/2012
I just wanted to tell you this hitch was the easiest installation I have ever done. Your videos are perfect - the product is perfect. It took 20 minutes to put the hitch in and 15 minutes to wire it. Fantastic. Thanks so much.
Sam
6/29/2012
One of the most outstanding company I have ever encountered. Great customer service and excellent deals. I can't say enough on my experience with Etrailer.com. I will be recommending them to all my friends and acquaintances.
Alejandro
6/28/2012
Usually its a problem that you get all the help from the local retailer and then order cheaper from the internet. This website puts an end to that. You get all the info you could possibly want video, pics, detailed specs AND a great price. No local guy can give you that....and so far the followup is just as great! Definitely recommend.
Bill
6/28/2012
I placed my order thru a phone rep and let me tell you, her attitude and help was great. My order was shipped the day I ordered it. Doing it yourself on line is ok but she makes your day just a little better
Clyde
6/28/2012
You Rock! Same day ship is wonderful thanks for the great service!
Dan
6/28/2012
eTrailer delivered the best online shopping experience of my life. I recommend them unconditionally.
David
6/28/2012
Wow!! What service. This is the fastest delivery I have ever received. And with no shipping charges. Thanks guys and gals. I plan to order more items from etrailer in the near future for transporting our boat. Thanks again for the great service.
Dennis
6/28/2012
Great shipping and customer service!
Diann
6/28/2012
VERY easy installation on our 2010 Murano. I cannot believe what I spent before to have someone else install a similar hitch on a 2004 Murano.
Edward
6/28/2012
Excellent communication, excellent quality, excellent pricing, and the best installation videos I've seen. Etrailer is my first go to location for accessories.
Jerry
6/28/2012
I got exactly what I ordered The free shipping is a big plus also and was at my house in 2 days! The hitch I bought bolted on exactly as instructed and promised. I will do business with etrailer.com in the future
Matt
6/28/2012
This website is very nice. It is extremely helpfully and easy to follow. They got my order shipped fast and they we even nice enough to upgrade my shipping from the 5-7 day shipping to the 3-5 day express shipping with no charge! So everything came 3 days after I ordered it which is great!
Morgan
6/28/2012
Just a fantastic experience. Great presale technical assistance that included a video of the installation on my specific make and model truck. The rep was professional, friendly and a pleasure to do business with. She asked good questions and put together an order with everything I needed. An email was received that same evening confirming the order and the fact that I could pick it up in the morning.
Patrick
6/28/2012
All my shipments were on time and I received what I needed when I needed it. Shipping price were fair and speedy. That's why I turn to e-trailer as my first chose for all my trailer needs. Thank you for your service
Paul
6/28/2012
Great service. Ordered on Wednesday and received product 2 days later on Friday. Price and selection is great too.
Robert
6/28/2012
Thank you for such great customer service. This is my first order with etrailer and I will highly recommend you to all of my friends.
Sean
6/28/2012
Excellent service.
Ted
6/28/2012
Very good experience, order shipped out fast and was delivered on time.
Terry
6/28/2012
Pricing is very competitive & shipped in less then 24hrs.
Arlene
6/27/2012
The bunk rollers came just as ordered and wow did they arrive fast. They perform just as expected making loading and unloading my boat on and off the trailer so much easier, a very happy customer!!! Thank you
Chuck
6/27/2012
Excellent company to deal with.
Dale
6/27/2012
My partial order was sent immediately after I asked for this and was received on the day promised. The order handling and shipment portion was excellent.
Dale
6/27/2012
I really enjoyed surfing etrailers website. No problem finding what I needed and no problem buying the product I wanted.
Daniel
6/27/2012
Great site helpful and nice people.
Darin
6/27/2012
I first visited the web site looking for trailer light harness for my Dodge Durango. Realizing that I needed it shipped quickly, I decided to call instead. Spoke one on one with a sales person and my order was handled immediately. Very fast and friendly service.
Dwight
6/27/2012
Hi, the four wheels I ordered for my trailer are really nice, they arrived in a couple of days. I am very satisfied. Thank you very much.
James
6/27/2012
The rep was professional and courteous. She actually spoke fluent and articulate English. Had a great sense of humor and helped me work through the ordering process.
James
6/27/2012
Good experience. Everything was shipped fast and looked good. Thanks.
Jeremy
6/27/2012
All response so far is excellent.
Jerome
6/27/2012
E-trailer was a fast and informative experience. I was able to check out several models and make a very informed decision. E-trailer was extremly competitive with their price and had several videos on how to install the part myself. E-trailer also sent my product free of shipping costs and I also learned today that it got upgraded shipping for free and will arrive several days earlier. I am totally happy with my shopping and purchase with E-trailer!
Jim
6/27/2012
Etrailer is awesome. The people are so nice and 99 percent of the time they have what I need in stock. Prices are great too.
Patrick
6/27/2012
Great service, online and on phone. I had to add to my online order by phone and the customer service rep made sure all parts ordered would match.
Patrick
6/27/2012
Found exactly what I needed on etrailer.com. Super shipping, item as described.
Rob
6/27/2012
I found etrailer.com just suberb. It was easy to locate the T-One Vehicle Wiring Harness with 4-Pole Flat on the web site, placing the order on etrailer.com's secure web site was very straight forward. I received timely replies that my order was received, when it was shipped. I received the item in a timely manner as via parcel post. The item and packaging arrived in great condition. Packaging was in a etrailer designated shipping box professionally labelled. I would highly recommend etrailer. Great job. Totally satisfied.
Robert
6/27/2012
I like the way eTrailer informs the customers on tracking the items. Many emails to keep you in the loop.
Stephanie
6/27/2012
Fast, courteous and very professional. Had the right part at a good price. I will come to shop again!
Darryl
6/26/2012
Good product. Fastest shipping. Highly recommended.
Dennis
6/26/2012
These guys rock! Great customer service, fast shipping, very very impressive! Thank you guys for the great service!
Devin
6/26/2012
eTrailer was very quick getting my parts shipped - within hours of placing my order! I will definitely come back in the future.
John
6/26/2012
Good.
John
6/26/2012
I got my order in one day! Great!
John
6/26/2012
This was my third order at Etrailer.com, loved the quick service and updates received during the order/shipping process.
Ken
6/26/2012
etrailer shipped my order about as quick as it gets. My boat trailer is back on the road well before I expected thanks to them. Forget the other trailer parts suppliers. I will go here first every time! The prices cannot be beat! Thank You for the great service!!
Kurt
6/26/2012
First time customer, very good service, will recommend to others.
Mark
6/26/2012
Great site for research and information. Fair prices and quick shipping. What more could you ask for?
Paul
6/26/2012
The customer services rep was amazingly patient with me since I really didn't have a clue what I wanted and she spent lots of time figuring it all out.
Peter
6/26/2012
Super fast shipping, ordered in the morning order, was shipped that morning.
Ronnie
6/26/2012
Great customer service. I was very satisfied with the level of communication and update recevied regarding my order and the attention they seemed to provide.
Scott
6/26/2012
Everything went well with my order. I found etrailer.com by googling and found what I was looking for a Christian tube cover and it looks good on my car. The ordering process was easy & smooth, and my order arrived in less time than what I was advised. Thanks.
Terry
6/26/2012
I entered my order late in the evening and by the next morning I received e-mails showing my order was processed already and upgraded shipping was applied. I was very happy with the service and products received.
Tom
6/26/2012
I was so impressed with everything about your website. Keep up the great and informative work. We need more business's like yours!
Tom
6/26/2012
The rep was awesome. I usually do not respond to customer survey questions, but welcome the opportunity to do so now. Her level of service was exceptional. Quick - give her a raise before someone like me tries to hire her away! In all seriousness, I needed a bike rack for this weekend. I had no idea how to measure, etc. She talked me through all the options to make sure I ordered something that worked for my car/hitch. She was a true professional!
Toni
6/26/2012
My purchase experience was a great one and I will not only recommend e-trailer but also shop again.
Zack
6/26/2012
I read great comments on your website reviews and am already experiencing them. I definitely will steer anyone I know towards your services.
Art
6/25/2012
I appreciate the great experience shopping over the phone with my sales representative and etrailer!
Brandon
6/25/2012
Ordered from your company in the past. Like your prices. Thank you for the upgrade in shipping.
Brian
6/25/2012
Thank you for the fast service. I will refer anyone I speak with looking for hitches and accessories to www.etrailer.com
Brian
6/25/2012
The rep was such a nice person and very helpful to me.
Dave
6/25/2012
Smooth transaction.
Don
6/25/2012
I really liked how easy it is to get what you need. I just entered my truck info, and all the parts I needed were ed, I had just chose brand very easy.
Fred
6/25/2012
You guys rock! I wish every internet company was on it like you guys!
Gabe
6/25/2012
So far so good. This was the first time that I had to try and figure out my wheel size and your info screen showing how to measure was right on time, thank you for that. It seems that you are upgrading my shipping. Thank you very much for that also. So far I would have to give you guys a big A+ for your site, you seem to have everything, and just what I needed. So thank you and I will be doing business with you again real soon.
Henry
6/25/2012
Excellent prices and really excellent customer care and service. So I'm a very happy camper.
Irl
6/25/2012
Great customer service! The main reason I ordered my trailer hitch from eTrailer.com is the instructional videos they posted on YouTube. They also upgraded my shipping free of charge!
J.
6/25/2012
Customer service through etrailer.com could NOT be better! Shipped quickly, Price Pledge Promise was kept and immediately applied, and the detailed instructions both online and shipped with my hitch were easy enough that my 11 year old was the second adult on the job!
Joe
6/25/2012
The products are very good. Especially they have very rare spare parts that other vendors do not have.
Ke
6/25/2012
Wow! Received email that my fenders shipped, I ordered them maybe an hour ago. Can't beat the shipping!
Kelvin
6/25/2012
I would like to thank you for an excellent job done. Your communication with customers is excellent.
Kevin
6/25/2012
The trailer part that I was looking for, despite an obvious one, came out to be available after my thorough search only at etrailer. Came inexpensive and reasonably fast.
Krzysztof
6/25/2012
Your customer service is one of the best, keep informed and also your customer service rep was great, she's noticed that I ordered 2 hitch locks instead of one, and she corrected it. For sure I will recommend etrailer to all my friends.
Manny
6/25/2012
Just wanted to thank you for your fast delivery . The items fit perfect
Paul
6/25/2012
Thank you for great service.
Robert
6/25/2012
Well done. You had what I needed and I will have it on time.
Roger
6/25/2012
You guys did a great job and I will use you again for my RV needs!
Roger J
6/25/2012
Thanks for prompt delivery.
Wilma
6/25/2012
Good prices, great service, efficient and fast.
Brian
6/24/2012
Thanks for the great communication and customer service!
Chad
6/24/2012
The place to shop for your RV needs! Fast shipping.
Charlie F.
6/24/2012
There is nothing more you can do, you're perfect. Thank you for the very good customer service.
Ed
6/24/2012
Thank you for the quick service I didn't expect it till monday.....very happy customer
Jack
6/24/2012
I believe that this is my third purchase from etrailer.com. A good friend recommended etrailer.com after he purchased his Swagman bike rack. I have since purchased a Swagman bike rack and assorted associated hitch products from etrailer.com. I have been impressed with the Swagman rack. Well made, amazingly light, but keeps the bikes securely mounted behind the vehicle. I have been impressed with etrailer.com. Their website is easy to navigate, and clearly understood. Their communication is prompt and continuous throughout the ordering process. I have not had any difficulties with etrailer.com and doubt that I will as this organization is a professional group of people.
James
6/24/2012
I consider myself fortunate to have ordered through etrailer.
Jason
6/24/2012
Thank you for the shipping upgrade!
Jeffrey
6/24/2012
Great product, and fast service.
Kurt
6/24/2012
From the online point of view, My experiences was great. It was easy to find what I needed for my car. Very good descriptions of products with dimensions and I liked the videos, very informative. The prices were better then places on the shelf in my area. From the time I order to the time of shipping was less then 24 hours!!! That's awesome.
Martin
6/24/2012
Good product, quick delivery. Was a good experience as always.
Michael
6/24/2012
You guys are doing a super job, looking to do more shopping soon.
Miguel A.
6/24/2012
First time customer who will definitely be shopping with etrailer again. Great customer service right out of the gate!! Thanks!
Raymond
6/24/2012
Nice job guys!!! It's nice to finally find a group who are willing to go the extra mile for the customer. You did what you promised and I was informed throughout the entire shipment process. Oh, by the way, nice product!
Rob
6/24/2012
Simply Amazing!!! I broke the lens on my boat trailer light Saturday, ordered my replacements from etrailer Saturday, and first thing Sunday morning, I get a shipment confirmation. Man, I'm impressed!!! I could not ask for more.
Steven
6/24/2012
Thanks for excellent comunication.
Steven
6/24/2012
Wow! Ordering on a Sunday and shipped the same day from an online vendor. I am impressed!! I own 7 trailers, 3 boats, and 4 utility vehicles and Etrailer will get my business from now on.
Stever
6/24/2012
Thanks again for cancelling my order. You were excellent on the phone and provided amazing customer service. I have your site bookmarked so for all future trailer needs I will be shopping with you guys!
Tony
6/24/2012
Great job guys! You shipped it the next day, all parts included with instructions. Parts were packed professionally. You should be proud!
Andrew
6/23/2012
Very fast confirmation! Just ordered it today and now it will be here by the end of the week. Very good service e-trailer. I'm not one to shop on the internet but you guys made it much more comfortable. Can't wait to put it on. Thanks for the ease of ordering and friendly service! I'll be ordering my next hitch there when the need arises.
Brian
6/23/2012
Great customer service, shipped really fast and very competitive. Nice to see updates on order. Thanks etrailer.
Craig
6/23/2012
Outstanding service. Parts shipped the same day ordered, well tracked and delivered earlier than expected. This was my first experience with etrailer and I was exceptionally satisfied with the parts and the service provided. You have more than earned my repeat business and my recommendation. Thank you!
David
6/23/2012
Wow, your web site is outstanding. It was easy to find the hitch I needed. The video instructions were clear and accurate. I ordered on a Friday and the hitch arrived Monday! Solid packaging. It took me 15 minutes to install!
David
6/23/2012
Absolutely one of the best buying experiences I have had ever. Asked for ground shipping and they upgraded to 2nd day at no extra charge. Extraordinary custom service. Top notch!
Dennis
6/23/2012
Super experience, they even upgraded my shipping. Wow!
Dennis
6/23/2012
Website easy to use. Communication was great. Shipping was very fast. Product arrived as described.
Floyd
6/23/2012
Excellent service. That will make a difference when I need similar products in the future.
Jim
6/23/2012
So far very pleased, ordered a bike rack yesterday afternoon, received and immediate confirmation. Just got a notice that my order was shipped less than 24 hours after I placed the order.
John
6/23/2012
This is one of the greatest products I ever bought. Simple instructions and video, and works great! Great product! Thanks.
John
6/23/2012
I'm very pleased and am telling others of my experience. I want to thank all of you for all your help and patience. All is installed and working great. Thanks again.
Robert W
6/23/2012
So far so good. It shipped in 10 minutes after order. Good updates on status.
Scott
6/23/2012
Received hitch sooner than expected, installed without any problems, no complaints. Thank you.
Christopher
6/22/2012
Fantastic experience. I just replied with a question regarding if my order was going to be shipped on a Saturday or if it would have to wait until Monday. This inquiry was on a Friday afternoon. Not more than an hour later I received a response that my shipping got upgraded from the 5-7 day shipping to the 3-5 day shipping at no cost to me AND that my order had already left. That is excellent customer service! I will be back and I will tell family/friends! A+
David
6/22/2012
Etrailer.com has always come through for me on all my trailering needs. The customer service staff go beyond to get me the best prices and fastest delivery available. I may shop around, but I always come back to Etrailer.com!
James
6/22/2012
Great service, fast shipping.
Jim
6/22/2012
I would definitely recommend etrailer. Product was as described shipping was extremely fast.
Jim
6/22/2012
The service here is great, this is why I keep coming back to buy time after time. Great service, fast shipping, nice!!!
John
6/22/2012
Fantistic, got my order the very next day, super fast easy ordering item exactly what I needed.
Ken
6/22/2012
I liked the service so much the first time I ordered, I decided I could stand being treated well the second time and probably all the time.
Lon
6/22/2012
Fast delivery and easy to install. Watching the video ahead of time made the whole thing seem a lot less difficult. Thanks for a great experience!!!
Mark
6/22/2012
Service was very good, cover meets all my needs. Thanks!
Mark
6/22/2012
Fine folks at etrailer upgraded my shipping so I had my order super-quick. No mix-ups and everything works fine.
Philip
6/22/2012
I think your website was easy to navigate. I also think your service is speedy! Excellent experience so far! Thank you for putting a rush on the order we are in desperate need of this hitch we had a hitch on the pickup bumper & due to hauling a too heavy load I've bent it, so we are hoping this will alleviate the problem! Thanks.
Rita
6/22/2012
You really shook the tree to get my order shipped same day I called. Thanks!!
Ronald
6/22/2012
So far the shoppping experience has been great! The price was well over $100 less than local installation, found a youtube installation video by eTrailer with the exact make/model/year as my vehicle, and received notice of shipment within 2 hours of placing the order.
Tim
6/22/2012
Ordered online. Prompt acknowledgement of receiving order, processing, shipment of order all within a couple of hours, late at night. Shipment tracking is awesome - love the map. Shipment arrived ahead of schedule and order was spot on. A pleasure to deal with, I wish all other online retailers were this good. Thanks for a job well done!
William Mike
6/22/2012
Website is great. Easy to navigate. Selections are extensive with excellent information. Reviews, pictures, and videos are a great help. Prices are also amazing.
Alec
6/21/2012
The wiring harness showed up on time. Easy to install directions. I also found a video on YouTube that made the installation faster for me. I am very pleased with the product.
Billy
6/21/2012
Wow, what service. From start to finish a great experience. The rep was very nice, knowledgeable, and helpful. She got all the info I needed. I placed my order the next day on line and it was processed immediately and got to me in 2 days when it should have taken 5. Thanks for everything!
Brent
6/21/2012
Absolutely no complaints. I received notification that my order had shipped within 3 hours of placing it. It arrived a couple days later in great shape. Would definitely order from here again.
Craig
6/21/2012
Etrailer was the only place I could find that had the parts kit I was looking for. So A+ on selection. Transaction was easy and seamles, and the item shipped out very quickly. Overall I would do business with E-trailer again, and would recommend.
Craig
6/21/2012
Upon placing the order, there was an immediate response email confirming the order. Twenty minutes later I received an email from a person at etrailer letting me know they had placed the item for shipment. This was Sunday night It was on a truck the next day and arrived two days after that. The order tracking is very easy to use. I received the item a couple days faster than I expected. There were some paint scrapes on the frame which I went ahead and repaired myself because I was going to use the cargo holder on a trip within a few days. It performed well and is easy to use.
Darryl
6/21/2012
ETrailer was really easy to deal with, and very helpful with email follow-ups, the stuff arrived sooner than expected, and in great shape. It is really great shopping with them Thanks.
Dennis
6/21/2012
The best I have seen in all my years of internet buying. A true 5 star perfomance.
Edward
6/21/2012
I was very pleased with the transaction. the salesman was very professional and knowledgeable. I might add personable as well. I will buy from you again.
Gerald
6/21/2012
My experience with e trailer was great, the part was cheaper than other places and they did the great job. The site is very easy to navigate too and the installation instruction is so helpful, I had my mechanic go to the site and watch it before installing the hitch which made it easier for him. Overall I am very happy with etrailer and recommend it to all of my friends.
Guita
6/21/2012
Good selection, good descriptions of the product line. Easy ordering and good follow up by Cust. Serv. Top notch!
Hamp
6/21/2012
Top notch service! Ordered Monday night and had my item by lunch time on Wednesday. Excellent customer service. Excellent shipping time. Thank you!
John
6/21/2012
The experience was as good as I could expect.
Jonathan
6/21/2012
Order was easy, price was fair, you guys have video which makes the installation a lot easier to do, anybody can do it.
Jose
6/21/2012
Thanks for upgrading the shipping for free. It has been a pleasure doing buisness.
Katie
6/21/2012
Awesome service. Great communication! Would refer anybody and will use again! Thanks for a pleasant experience!
Keely
6/21/2012
Great!
Kenneth
6/21/2012
This was my first experience and I was amazed with the service and incredibly timely responses.
Kenneth
6/21/2012
Easy to order, great videos fast shipping, freight paid. Great to do business with.
Larry
6/21/2012
The best sales rep helped me, give her a raise. She was very helpful. Experience was the best I every got on any website because of her help.
Leonard
6/21/2012
I contacted etrailer with a question regarding what type of roof rack I should purchase for my new car - the representative who responded was most helpful. I put in my order, then just a couple of hours later, I received an email that my order was being processed and another one to let me know that it had been shipped……all on the same day. I have never experienced such great customer service before from any retailer. I wont hesistate to recommend etrailer to others. Your staff are the best!! I will definitely shop here again. Thanks!!
Margaret
6/21/2012
I was very impressed with your service. I ordered a carrier for my wife's mobility scooter on a Monday afternoon and I was installing it that Thursday afternoon. I was ordering four items to complete the job and the service rep informed me that one item wasn't needed, and saved me over $20. I'd call you a company with ethics and integrity.
Max
6/21/2012
Great easy experience
Michael
6/21/2012
Great Service and fast shipping. The part also fits like a glove. I'm pretty happy so far!!
Onassis
6/21/2012
Your site is fantastic. Thanks for the efforts you guys put into the videos and customer service. It has earned my repeat business!
Peter
6/21/2012
Etrailer understands that customer relations is the key to commercial success. Love the personalized approach. Installation video sold me. Everything else was gravy.
Richard
6/21/2012
Great people to deal with!!!
Roger
6/21/2012
Very good. Site was easy to navidate around. Shipping prices were easily accessable. Sent confirmation quickly.
Ronald
6/21/2012
Excellent customer service.
Sandra
6/21/2012
I am well pleased! Fast shipment, fair price. The etrailer wiring adapter will make a much easier trailer wiring job for my Chevy S-10, plus it will make a much more reliable connection.
William
6/21/2012
Perfect fit - great price - easy instructions - easy ordering, what's not to love about this site?
Al
6/20/2012
Very easy and very helpful you have everything I have been looking for. I had to phone customer sevice and they were very helpful and understanding.
Andrew
6/20/2012
The rep was great. She went to the manufacturers web site to do some research on my unique fender. Thank you. Other non-specific web sites more like trailer trash compared to your site. I have already recommended you to my neighbor.
Brant
6/20/2012
Excellent and fast turn around on orders. Have always had great service and the right parts shipped every time.
Brian
6/20/2012
The rep was super and very helpful in helping us the bicycle rack that we needed.
Charles
6/20/2012
I am a satisfied customer. Very fast shipment, along with great communication.
Clarence
6/20/2012
I am a new customer, I found etrailer by using the internet. Because I was not comfortable with adding the items I was interested in into my shopping cart I called Customer Service. The CS Representative was very knowledgeable, helpful, polite and sent me order confirmation within minutes of the order entry. The confirmation was followed by shipping information and tracking info. Should I feel the need to check on the status of my delivery. Very satisfied with etrailer at this point and I will use etrailer again.
Dan
6/20/2012
Fast service! You guys don't fool around!
Daniel
6/20/2012
The Surco ladder extension works well and is very safe to use. The eTrailer service was great and the ladder extension received 2 days after ordering online.
David
6/20/2012
The rep was very easy to do business with and was very helpful. The people in the midwest are just nicer than the east or west coast. The follow up that it has been shipped on the e-mail is helpful. Thanks again.
Dean
6/20/2012
etrailer products and service are great. With each new car I return to etrailer.com for the hitch at about 1/3 the price of OEM. Great value.
Donald
6/20/2012
Nice product. Great service.
Jerome
6/20/2012
Wow, What a great experience. This is my first purchase from etrailer.com and I am overwhelmed and excited to recommend this site to everyone. I placed my order a bit after midnight today and my order was already shipped!!! That means same day shipping. Wow, that is awesome…maybe they are operational 24 hours a day. The prices are very competitive and they offer a vast amount of items to choose from. This site has everything. I would recommend this site to everyone! Try them today!
Jose
6/20/2012
Experience was great. Products easy to find, order processed quickly, and shipped immediately.
Kirk
6/20/2012
Great informative web site, made choosing a bike rack for my RAV4 so easy. I really appreciated the personal service and super-fast order processing and delivery. A big recommend from me!
Mark
6/20/2012
I was really surprised at the level of customer support. I received a call on Sunday from etrailers verifying that my order was correct ordered 2 hitches for 2 different models of Mazdas. The support tech was helpful and courteous.
Mark
6/20/2012
Good experience overall. Good selection/prices, easy checkout, great status updates, and quick receipt of goods. Can't do better than that.
Nancy
6/20/2012
Excellent customer service. I'm really surprised at how good. Best that I've ever had. My order was shipped the same day it was ordered.
Robert
6/20/2012
Very Impressed! From the time I ordered to when product was setup for shipping I was informed. And, when I had a question on the order/shipping - Fast response! Nice job! Will definitely be ordering more stuff for my van from etrailer.com!
Steven
6/20/2012
Customer service was oustanding, I will make future purchases here again.
Tim
6/20/2012
They delivered when they said they would and I appreciate that.
Wayne
6/20/2012
The part came came and worked as promised. It was perfect as was the installation video although the written instructions that came with the part turned out to be more than adequate.
Arlene
6/19/2012
You guys are unreal!!! i LOVE ordering from you!! (Too bad i don't camp out or have a trailer or truck - but luckily i DO have a car and you are providing the better visibility I need in the city!) thank you for such prompt and courteous service.
Audrey
6/19/2012
I had a very pleasant experience with the rep and she was able to get met the right parts and sent them within a short time after our conversation. With this kind of help, I would use etrailer for other travel needs in the future. Thanks etrailer!
Bill
6/19/2012
Good customer service and fast shipping.
Brett
6/19/2012
I went to my local chain tire store to purchase a pair of tires for my camper. I knew exactly what size and load range I wanted, only to be told by the manager that they don't make that size anymore Long story short 5 minutes on the etrailer.com website and the tires I wanted were ordered. Less than three hours later they were on their way to be delivered free within five days after the order was placed. Why I didn't go to etrailer first is beyond me. Next time I will know.
Carl
6/19/2012
Got everything and I must tell you that they are a perfect replacement-I had bought the brackets just in case but didn't need them. I'm so impressed with these that when I get a minute I'm going to order two more for a different trailer. Thanks for a great product and doing a great job on the order.
Daniel
6/19/2012
Great products and fast shipping to my house.
David
6/19/2012
Wow that was fast thank you very much for the excellent customer service!
Eloy
6/19/2012
I appreciated the good service and quality materials.
James
6/19/2012
Great customer service, fast delivery, good price.
Jeff
6/19/2012
Very satisfied with my purchase of a Yakima bike rack from etrailer.com. I was able to install very easily in minutes. Perfect fit. Thank you.
Jeffrey
6/19/2012
Website is well organized, shopping was easy, prices seem reasonable, and the turn-around on my order was fantastic! If the merchandise is as represented, I'm sure that I'll be doing more business with you folks. Thank you.
Joseph
6/19/2012
Great site with a large selection and reasonable pricing. Will come back for all truck and trailer needs.
Kathleen
6/19/2012
Fantastic! I haven't installed it yet, but the shipping and communication were outstanding! Will do business with you again!
Matt
6/19/2012
After a long fruitless search for a harness to connect my 5 yr old Isuzu to my boat trailer I ran across etrailer.com and with some reservation ordered what appeared to be what I needed. I received it today and 15 minutes later had it installed and the lights all worked perfectly the first time. It feels good to see a product, order it and receive it in good time and install just like the directions said.
Phil
6/19/2012
Recently ordered 2 Kenda Loadstar tires and rims. Pricing was the best available and shipping was prompt. I was upgraded to 3-5 day shipping and package was received earlier than expected! A great shopping experience! Thanks!
Richard
6/19/2012
I went to my local chain tire store to purchase a pair of tires for my camper. I knew exactly what size and load range I wanted, only to be told by the manager that They dont make that size anymore Long story short 5 minutes on the ETRAILER.com website and the tires I wanted were ordered. Less than three hours later they were on their way to be delivered FREE within five days after the order was placed. Why I didn't go th ETRAILER first is beyond me. Next time I will know. Thanks to the crew for fast precise service.
Theodore
6/19/2012
etrailer.com is an awesome website and company. I really love how you have all of the videos for the specific products on specific vehicles. Both the hitch and the wiring harness. Very confidence inspiring. The product arrived as indicated and I installed it just like the video showed. Highly recommended.
Andy
6/18/2012
Thanks to you for your excellent service!
Basil
6/18/2012
Very pleased.
Dave
6/18/2012
I felt the web site was easy to use. Ordering was simple and my order was shipped in less than 24 hours. Wonderful service.
David
6/18/2012
Thanks so much. So far this experience has been great. Looking forward to receiving the product and installing on my car.
David
6/18/2012
Just a note to thank etrailer for the products I recently received. Was asked if I might review some products, but all products were great and etrailer was outstanding. Thanks for the great service as well as low prices and quick shipping. Will definitely order from etrailer again when needed. Thanks.
Doug
6/18/2012
The rep was very happy to assist me in my order. She deserves a hand for her assistance.
Eric
6/18/2012
Unbelievable stock of hard to find parts, complete info including how-to videos, easy to navigate web pages and to my surprise, an order shipped out just hours after being submitted. as a frequent internet buyer etrailer is one of the best internet suppliers, I work in retail and will highly recommend etrailer for parts we don’t stock.
Ernie
6/18/2012
I am refubishing a 1998 Casita and ordered a set of tires and wheels for it. Lowest price was at E-Trailer. Before installing the tires I decided to check the wheel bearings and they needed replacement. Again E-Trailer had the lowest price. I ordered them on Sunday morning and the were shipped Monday morning. Great service.
Gary
6/18/2012
Thank you very much. You have personally been fantastic. Thanks again.
John
6/18/2012
My friend at work bought a hitch for his car from etrailer. It came fast and installed just like it said. Looking forward to mine, and thanks for the free upgrade delivery!
Keith
6/18/2012
Great service, great price!
Mark
6/18/2012
Great store. Easy to navigate the site to find the parts needed for my exact car model. Also, they had an installation video for my part that was done on the exact make and model of my car! Doesn't get any better then that!
Matthew
6/18/2012
Good prices.
Nathan
6/18/2012
Very happy with the parts and the delivery time frame. All parts work as stated.
Ray
6/18/2012
Lightning fast shipping!!!
Rick
6/18/2012
Excellent service, fair price, quick shipping. Definitely recommended.
Robert
6/18/2012
Fantastic site with good information. Thanks for your prompt and friendly service!! I intend to be a repeat customer.
Robert
6/18/2012
Service was very good, ordered the Tekonsha P3 on the 12th and received on the 18th. With ordering the cable for my 1995 ford f150 Brake Controller was an easy install.
Ronald
6/18/2012
It's always à pleasure to buy at your store. You givè such a great service!!! Thanks again!
Sébastien
6/18/2012
WE received the fan blades. Thank you for the outstanding service.
William
6/18/2012
Easiest online purchase I've experienced in this category. Ordered a hitch and bike rack for my CRV on Monday, arrived at my door Friday. Easy instruction, online videos were a nice reference too. Would totally used etrailer again and recommend to others.
Chris
6/17/2012
They have quality products and lots of videos on you tube. I have ordered from them 2 times now. I have received all the right products and shipping is quick and cheap.
Dave
6/17/2012
Great service. They were able to upgrade the shipping, and send the wheel out same day of order Sunday/Fathers Day. That is amazing.
David
6/17/2012
So far you're doing a great job, showing me you appreciate my business, having an extremely competent and helpful web site, a great walk-through-the-park check-out, and best of all so far, your expediting my shipping without extra cost to me!
Gary
6/17/2012
The rep was great. He helped me fix my order and then shipped it the same day! Great staff.
Gary
6/17/2012
It was so easy shopping for the hunter in our home. I found camo seat covers and needed matching floor mats. Floor mats in the stores had pink writing..didn't think that would fly with my guy. Anyway, after placing my order I immediately received an email confirmation and a follow-up status email! Great!
Glynis
6/17/2012
Thanks that's great. I want it ASAP so really appreciate the extra confirmation email. On a Sunday. Good customer service.
Henry
6/17/2012
This hitch fit awesome, looks very heavy duty.
Jordan
6/17/2012
I'm amazed how fast you process orders and ship them out.
Joseph
6/17/2012
Great service, special thanks for the speedy shipping date.
Kenneth
6/17/2012
My order qualified for no-charge shipping, and was subsequently upgraded to 3-5business days. I felt special and that is the hallmark of an exceptional transaction. In plain English, they flat delivered the goods. The folks at etrailer are the real deal.
Mark
6/17/2012
Etrailer is truly a one stop shop when it comes to trailer parts and accessories. The staff is always very helpful and courteous and the shipping is fast!!! Thanks Etrailer!!!
Ray
6/17/2012
Thank you! This is my second purchase from etrailer and I am 100% satisfied x2
Raymond
6/17/2012
Pricing was right and the CSR was friendly. I would recommend anyone to your site.
Scott
6/17/2012
A very satisfying experience, received my goods five days after ordering. The instructions were good and I installed the hitch in less than a half hour.
Stuart
6/17/2012
Ordered yesterday, and today Sunday I get an email that says it has just shipped! I'm totally amazed! Never had an order fulfilled so soon!! Thanks so much!!
Teresa
6/17/2012
I was pleased with the speed in which you respond and ship items. I was pleased to see that you provide a complete kit. I have already recommended you to other family members.
Terry
6/17/2012
This is my second order with you guys and I picked you versus buying it local off the shelf because your stuff is fast and a good value. Thanks!
Thomas
6/17/2012
Product worked great. Videos & instructions online are priceless.
Travis
6/17/2012
This is the best and fastest service I ever had from the internet.
William
6/17/2012
The descriptions were accurate and very helpful in ordering the right parts. The speed in filling the orders are exceptional. The internet makes a very inexpensive way to shop compared to driving to dealers who would have to order the parts anyway. e-trailer has a complete line of products that someone may need.
Alan
6/16/2012
Excellent customer service, easy online shopping experience. Nice post sale emails for order status and shipping. Thanks!
David
6/16/2012
I am especially excited about the great service I received. From the person who took my order until I received it. eTrailer.com is GREAT about following up! I always knew the whereabouts of my order and believe me, it matters.
George Ann
6/16/2012
You guys are the best! I see no reason to shop anywhere else for trailer related goods! Awesome service! I'll pass the good words on!
Jarod
6/16/2012
etrailer has just about anything you would need for your trailer. Its pretty easy to find your common trailer parts, but not so easy to find the small stuff, like wire clips for the trailer frame.
Joel
6/16/2012
Great experience at etrailer, give them a call and they will go out of their way to help you get the right part.
John
6/16/2012
Great service, ordered the towing base plates one day and got the notice they were on the way the next day. I was able to follow the shipment all the way to So Ca on the computer. It was delivered yesterday and I installed them this morning!
John
6/16/2012
I needed some wheel cylinders fast. And my lake trip depended on me getting them quick and being the right ones. Well I spoke to someone at etrailer and she was super nice and very knowledgeable. Got me the right parts and even a day early. I will definitely buy all my trailer needs from etrailer.com. Thank you
Michael L
6/16/2012
Great deals, thanks!
Robert
6/16/2012
Great experience! Ordered and shipped the same day!
Amanda
6/15/2012
I am well pleased with your service, my order was filled and shipped quickly. I appreciate that. I need trailer parts, and supplies quite often. I will do buisness with you again.
Bennie
6/15/2012
Customer service was excellent.
Bradley
6/15/2012
Great site, well-listed and good price, realy pleased.
Daniel
6/15/2012
Excellent service and experience, I highly recommend you check etrailer.com first for your needs.
David
6/15/2012
I think the customer service was professional. She was very informative.
David
6/15/2012
I am very pleased with how fast that my order was shipped. It has always been a pleasure to do business with this company, that is why I keep coming back.
Dean
6/15/2012
I worked with an associate sales person. She was very helpful, precise, and in general was very pleasant to talk with. Thanks E-Trailer.
Jack
6/15/2012
I was looking for a well made trailer jack for a good price, thats just what I got. Shipping was great also, received 4 days after placing order.
Keith
6/15/2012
eTrailer's website is easy to use. The search functionality allows you to find relevant items quickly and easily. I especially liked the videos demonstrating how to install and use the bike racks. I tried several websites and found myself coming back to your site, as other sites did not compare. I tried comparison shopping and you did offer comparable or better pricing. Like the special attention from customer service. Received a personalized letter as soon as I submitted the order. I would recommend this site to others.
Olga
6/15/2012
Very professional person took my order and was extremely helpful.
Richard
6/15/2012
Decent prices and super fast shipping! THANKS
Terry
6/15/2012
Very Impressed with your business. order was on time. everything ordered was as advertized. Competitive prices. I will be telling everyone about this website.
Thomas
6/15/2012
The item I purchased was exactly as I ordered and arrived at my home in good condition. I would do business with etrailer in the future.
Tim
6/15/2012
etrailer had the Thule replacement bike carrier straps that local stores no longer carried. It was easy to order online and my order arrived complete in just a few days.
Timothy
6/15/2012
Good experience. Everything with my order went smoothly.
Tom
6/15/2012
You expedited my delivery at no cost to me, this is more than most people would expect.
Arnold E
6/14/2012
Anytime I order from etrailer the price is lower than any place that I've found, and it is shipped and I received it in a few days.
Billy
6/14/2012
I was really impressed with the fast and personal response to my online order and the good communication. The trailer hitch cover was just what I needed and at a reasonable price. Thanks for the fast shipping and great service.
Catherine
6/14/2012
Good price, free and quick shipping, and nice people. Tires got here two days after ordering them.
Christopher
6/14/2012
Great service, good communication. Etrailer does it right!
Darlene
6/14/2012
Awesome, everything was perfect!
Dean
6/14/2012
The man that took my call is the type employee that is professional and knowledgeable and friendly and would be good for a company.
Donald
6/14/2012
The rep was a pleasure to work with. She answered all my questions, processed the order and was extremely pleasant to talk with. The part was very easy to install. Delivery was on time.
Douglas
6/14/2012
So far so good. Price is comparable to another I found on internet. Better than many on internet and local. I liked the image depicting the actual bar with cables. The rep was helpful and informative. I liked having the phone number, to call about a detail I was questioning. Many internet sites only have e-data response.
Ernest
6/14/2012
Great company to do buisness with. Would recommend this company to anyone who needs parts for a Reese Fifth Wheel Hitch.
Ernest F.
6/14/2012
You have always had everything I need. Your site was easy to use and I am very satisfied with your service and promptness. I'll definitely be back. Thank You.
Keith
6/14/2012
This was my first time using etrailer and surely not my last. The tracking information with instructions and installation videos was excellent. The hitch and wire harness were very easy to install! Overall good experience.
Michael
6/14/2012
I ordered the Brophy truck camper tie downs. I was notified right away that the order was on the way. It arrived in a few days, installed easily and, so far, works well. I will definitely use your services again!
Patrick
6/14/2012
I recieved the trimmer rack and love it. Just wanted to say thanks for your help and time.
Ralph
6/14/2012
Great company, my purchase arrived on time, and in great shape.
Robert
6/14/2012
I was hesitant to order by email but I'm glad I did. This company's performance was excellent in every way. My order was precise, at a fair price, the shipping was quick and the tracking feature was great. etrailer is the first place I will shop when I need boating or trailer parts. I am impressed by their service.
Roy
6/14/2012
This is the thrid time I have ordered from eTrailer. Their prices are great, their installation videos are accurate and very helpful and I can't believe how fast I get my stuff. Their sales staff is also very helpful when I have had questions.
Steve
6/14/2012
I was so happy with my first purchase with etrailer.com that it has become my first stop when it comes to internet shopping. They have American made products and good prices. I always shop for American made goods first, but sometimes I just can't afford them. With etrailer.com I can afford to do what is best for my country, my wallet, and find better quality products for me and my family. What can be more important than that?
Thomas
6/14/2012
Ordered 3 tires & wheels for my pop up trailer. Product arrived as described. Confirmation and delivery was quick. Have placed another order for more items. This is my go-to from now on for my trailer needs.
True
6/14/2012
Very easy to use site and extremely helpful information with regard to types of products as well as installation advice.
Dave
6/13/2012
Excellent Service. The product I received was exactly what I expected.
Dean
6/13/2012
Fast delivery. All items in good shape. I will use them again. Good price, quality merchandise, prompt delivery. What else could you ask for?
Elizabeth
6/13/2012
Got the hitch yesterday. Installed like a dream. Thanks again!
Eric
6/13/2012
Excellent service, the lady knew exactly what I needed. The purchase took less than ten minutes.
George A
6/13/2012
Thank You for a quick shipment. Received in 3 days! If need arises for further items, will defintely remember you. Thanks again!!
James
6/13/2012
Great people to do business with. I placed an order of about 6 or 7 items, I noticed the shipping disclosure said it may take up to 10 days or so, so I emailed them, letting them know I was heading out for a long camping trip in 5 days, I got an immediate reply, and they did everything they could to get me my stuff within 4 days, before we left for vacation.
Jason
6/13/2012
Great!
Jim
6/13/2012
Excellent experience. These guys go the extra mile! Especially on shipping terms. Thanks.
Joe
6/13/2012
I have bought from etrailer several times and found them to have a huge selection, exactly what I want and for competitive prices. Their support and technical help is top level, one of the main reasons I keep coming back.
Martin
6/13/2012
Great selection of items with detailed descriptions. My order shipped same day within ~2 hr of being placed.
Mary
6/13/2012
Etrailer shipped out my order within 2 hours of me placing it. Great job! I wish everyone was this fast. I will order again from etrailer, and you should also.
Michele
6/13/2012
Good cheerful service. Will shop here again.
Robert
6/13/2012
The website was easy to use and full of info about my application. My order was shipped on the same day and upgraded for no additional fee. The unit was exactly as advertised. I couldn't be any happier with the purchase.
Robert
6/13/2012
Best trailer supplier I have ever found. Fast and efficient.
Russell
6/13/2012
Great Selection and very easy to find what I am looking for. You'll hear from me again.
Scott
6/13/2012
Well this is my first order and I must say you got my attention with the upgraded shipping free of charge. I would like to take a moment and thank you very much. There are few times in life when people go out of their way or give that little extra to make someone smile. I will be sure to Pay It Forward to someone in the near future. Thank you etrailer.com for your awesome inspiration.
Zackery
6/13/2012
Well constructed. Arrived in a timely manner.
Alexander
6/12/2012
I ordered a wiring hardness and trailer end connector for my car from this company. It arrived on time and all worked. I would recommend them to friends.
Anh
6/12/2012
I am extremely pleased with my shopping experiences, yes multiple times with etrailer both the online and the customer service staff. They are very knowledgeable with the products and options available which helped so that the right items were shipped very quickly without going through the frustration of returning items and delaying progress on my projects. It was very helpful using the online installation guides with the Q&A to understand any potential issue during installs and assembly therefore making that a lot easier. During initial research etrailer had the best selection and pricing hence me selecting them, so overall I very highly recommend using them.
Charles
6/12/2012
Great .com company to deal with! The prices are great, and you can't beat free shipping! This is our 2nd order.
Chris
6/12/2012
So far I am impressed. It's very refreshing to have someone do what they say they will do. Most places just want to sell, then your on your own.
Fanying
6/12/2012
Good site, found what I needed within a few minutes, price was good as were the instructions on a youtube video. I'm looking forward to receiving my purchase.
Gary
6/12/2012
Great products and very prompt shipping. The best I've found. If every other company was this efficent they would have competition.
George
6/12/2012
I received the wiring harness for my 2004 jeep today it took me about 25 minutes to install, it works great. I am glad I found etrailer.com on the web.
Jack
6/12/2012
I got a trailer hitch for my 2001 Toyota Prerunner. It was exactly as advertised and very easy to install. Fit and finish was very good. I recommend getting the wiring harness too. The installation video and customer comments made the whole process a snap. My brother gave me a hand and we had a kick working on it. Good purchase. Yes, I recommend it.
James
6/12/2012
This was my first time to hear of and contact etrailer. The rep was very helpful locating the part for my trailer by navigating with me your very extensive internet site. She seemed patient and extraordinarily customer oriented.
James
6/12/2012
The rep was very helpful, friendly & did everything she said she was going to do! email, shipping confirmation, etc.
Jeff
6/12/2012
Price was right, delivered on time, items arrived in terrific shape. Easy install on both items ordered. Took less than 90 minutes from the boxes to completion. The reviews on items were a lot of help as far as finding the right products for me. Both appear to be well-made and durable. Folks at etrailer were on top of my order from start to finish. Got a quote from a local shop prior to ordering from etrailer. Saved quite a chunk of change.
Jeffrey
6/12/2012
I do a lot of looking on the web, but always come back to etrailer. Fast shipping and great customer service.
Joe
6/12/2012
Unreal! This is the type of service I want every online business to strive for. Thanks guys for making my transaction so smooth! A+!
Kenneth
6/12/2012
I purchased and received my order in 3 days. When I got home from work spent a total of 2 - 3 hours at the most had everything together and worked great. Everything was as they said went toghether easy-peasy. I would recomend any one looking to add a brake controller to buy from etrailer. I am sure that I will be a repeat buyer. Customer service is unlike any I have encountered in quite some time. Thanks again etrailer, it was a pleasure doing business with you.
Mark
6/12/2012
Easy searching for parts. Great selection of items. Friend told me about the site. It's in my favorites now. Thanks folks!
Martin
6/12/2012
Very fast delivery. Hitch installed easily.
Mike
6/12/2012
This is my second time to order from etrailer.com. I always find your website information very helpful. Other customers questions regarding a particular item, together with answers from your reps, helped a lot when deciding what item to order. Prompt email from your reps regarding an order placed is also a plus. This company is staffed with professional people. Couple of hours after I placed my recent order, I received an email confirmation. An hour or so after, another email to confirm that my order has shipped. Now that's customer service at it's best. I'm sure I will be ordering some more items in the future from your company. Best regards.
Orlando
6/12/2012
Ordered late Sunday arrived Tuesday, even Next Day Air takes 2 days to get here. Wheels look good. American made. Good price, and FREE shipping. What more could you want? I'm putting these guys on my Christmas list!
Randy
6/12/2012
As most of us know when you buy on line with a company you have never dune biz with you take a chance. Loved the service. I added this one to my favorites!
Alan
6/11/2012
Your website is really easy to use. The template was very helpful. By far the best prices.
Alan
6/11/2012
eTrailer is an excellent internet ordering experience. They do a *very* good job. Everything I ordered arrived in due time to Canada considering the free shipping. Packing was exemplary and I had no concerns of breakage.
Aujmer
6/11/2012
Fast shipping and hitch came as said. Thanks!
Brandi
6/11/2012
This is the best service I have ever gotten, I ordered something on a sunday afternoon and an hour later got an email that it has shipped. Keep up the good work!
Bruce
6/11/2012
Unbelievably fast order processing. Website easy to use.
Carla
6/11/2012
Thank you for the prompt order. Got part just in time before leaving on trip.
Dan
6/11/2012
I ordered the white cat hitch cover and love it!!! The hitch cover is exactly like the picture and I received it quickly. I would definitely buy from etrailer again.
Debby
6/11/2012
This company has been one of the best that I have used on getting the correct information to me and shipping the items out. Thank You for your help on shipping the order out so fast.
Ed
6/11/2012
Very fast shipping and great pricing. Only place I will shop for trailer needs.
Jack
6/11/2012
Etrailer has a lot to offer customers and is prompt with shipping and keeping their customers informed. I recommend etrailer to everyone looking for trailer parts and accessories.
James
6/11/2012
What a great site, products and customer support! The hitch was shipped quickly everything needed for the installation was in the packages. The videos for installation were spot on! I could not be more impressed with this company and its service! A+
Justin
6/11/2012
Your company is great - thank you for the update and express shipping!
Larry
6/11/2012
Thank you so much for your detailed service!
Lesa
6/11/2012
The order was very simple to complete and arrived quickly.
Lt.
6/11/2012
Very good company. Fast treament and fast shipping.
Marjorie
6/11/2012
Excellent service! Great product at a great price.
Michael
6/11/2012
Received tailgate earlier than promised. Solidly built, good price, well fitted to my 99 Ram 2500. Easy to install. Defintely recommend this product.
Michael
6/11/2012
Great Service, good experience, order shipped within hours of placing. Thanks etrailer!!
Mike
6/11/2012
Wow, you guys are fast! The past week I've tried several auto stores and nobody had what I needed. I watched your tutorial on connecting the electric hook up for trailing on a jeep Laredo. I placed my order immediately. Thank you etrailer.
Patricia
6/11/2012
Never thought installing a trailer hitch could be so easy!
Ray
6/11/2012
Parts were correct. I like the instructions provided.
Ricky
6/11/2012
Very easy to find the products I needed. Suggested products were helpful and will make the installation much better.
Robert
6/11/2012
I was kept informed almost every day about my order. Thanks for the good job.
Ron
6/11/2012
Exactly what I needed. Fast, helpful and friendly.
Steve
6/11/2012
Great service! Great installation video! Great follow-up!
Alan
6/10/2012
Tires look good and super fast shipping.
Bob
6/10/2012
Great experience with customer service. Two different people specifically followed up with my order to ensure I'd have my tires by the time I left on my camping trip. Very much appreciated the personal service!
Brad
6/10/2012
I ordered a complete roof rack system at 9:12 am on 6/9/12. By the time I checked on my emails at 3:12 pm that same day to find out my order had been shipped out. Even though I have not received it yet, the service was excellent. I spoke to a rep and she was very helpful and knowledgeable. I would order again from this company when I need something.
Debbie
6/10/2012
The price was right and the shipping quick. Perfect!
Dwayne
6/10/2012
Despite being a very small order I was contacted and advised it had been received and was in process. Then I was alerted when the item shipped. That's not unusual, but the tone of the emails indicated etrailer was genuinely interested in making sure I as a customer was 100 percent satisfied. I was treated as well as if the order had been for a large ticket item instead of a $2 something pin.
Emmett
6/10/2012
The processing was very quick, the shipoping charges to Canada were very reasonable. I am very satisfied with my first buying experience. I will keep this in mind for the future.
Ivan
6/10/2012
Came here because of crazy high shipping at other stores. Found out that not only was shipping a lot cheaper here, prices were lower. Have bookmarked etrailer.
Mark
6/10/2012
Providing a video of installation was very helpful and made my job a lot easier.
Matthew
6/10/2012
Ordered a tow hitch wiring light harness unique for my Ford Explorer late on a Saturday afternoon, and the part was shipped the following day. I really liked how much information was supplied on line, assuring me that I had the correct part too.
Ray
6/10/2012
Ordered a hitch for a Buick Rendezvous. The hitch fit perfectly. The directions were good. The installation video was excellent for the hitch and the wiring harness. The printed instructions for the wiring harness were worthless. The staff at E-trailer were knowledgeable and helpful. Very pleased overall.
Richard
6/10/2012
STOP and let me help you make a decision right now !!! If you are reading this, you want to decide who to order your parts from. I have ordered a few things from etrailer.com over the past two years and every time has been a very positive experience. Recent example: I ordered hitch extender one early evening. That very same evening, I get an email stating my order was processed special and shipped that same night. I did not pay for any thing extra. They just simply want to exceed my expectations. They did. If you want your order in a timely manner with a positive customer experience, you are in the right spot !
Tim
6/10/2012
My experience with etrailer was excellent - quick shipment and delivery.
William
6/10/2012
Quick shipping, trailer bearing kit had everything needed to replace bearings and races.
Bruce
6/9/2012
I will use them anytime, fast delivery, quick response, and customer satisfaction
Crystal
6/9/2012
Easy to install.
Dan
6/9/2012
Etrailer to me is the best experience I can imagine, they are courteous, efficient, and products are delivered on time. I thank you for the kindness you have shown me.
Dr. Naymond
6/9/2012
Excellent service. My order was upgraded to a better delivery time & should have my part within a few days. If the part is as good as the order process I will be 100 percent satisfied.
James
6/9/2012
Great price, fast and free delivery, order shipped complete - great service. instalation was exactly as described in the instruction - very easy to follow. Installed within a few hours, and that was me by myself, in the dark with a flashlight. Extremely happy with the purchase and will definitely recommend etrailer to others.
Joe
6/9/2012
I received my order in 4 days and everthing fit perfect.
Larry
6/9/2012
Wonderful! I have now installed and it when on just like video you had. Plan to do another car with you.
Larry
6/9/2012
We did have a problem with the shipment of half my order however Customer Sevice was very helpful and my order was received by the date I needed it. The hitch and bike rack were easy to install and held two bikes for my wife's first triathlon. Thanks for your extra help.
Patrick
6/9/2012
Wow! I can't believe how fast you got this order shipped. I ordered it around 10pm last night friday and you shipped it at 5am this morning. Don't you guys ever sleep?
Ron
6/9/2012
Really, really quick shipping. I ordered my tongue jack Sunday afternoon and it arrived Tuesday with standard UPS shipping! Makes you wonder why other online retailers are so slow to get you your part? Great job guys! I can see why so many others raved about you as well! I'll definitely be back when I need another part for my trailer.
William
6/9/2012
Great service as always. Received wiring harness in just a few days and it was very easy to install. Works great. Thanks
Andrew
6/8/2012
Excellent customer service! Now this company knows how to go above and beyond to satisfy its customers! The fastest shipping service ever! I'll definitely recommend etrailer to my friends and family.
Bezhan
6/8/2012
Always have what I need and others things that make towing easy. Will continue to shop here for a long time!
Bryan
6/8/2012
Very fast shipping and everything in the box as ordered. Highly recommend etrailer.com.
Charles
6/8/2012
Great experience, easy to use, not hassle no fuss!
Chris
6/8/2012
Site was easy to navigate. In-depth information. Lots of options. Will use again when needed.
Frank
6/8/2012
I have had very good success with etrailer products.
Gary
6/8/2012
Thank you for the expedited order. Order shipped same day as I submitted it. The pricing is very good.
Gerald
6/8/2012
Fair prices, fast shipping and more personal feeling email notifications. I rarely write reviews and decided to this time, because the packaging was so good. Good job to the shipping dept!
Jake
6/8/2012
I was very impressed with my order process and the price I paid. etrailer.com had the lowest price and I did shop around a lot. Additionally I was extremely impressed with the order follow-up after my order was processed.
James
6/8/2012
E-Trailer's customer service is absolutely amazing. Thank you!
Jason W
6/8/2012
Knowledgeable. Fast. Courteous.
Jeff
6/8/2012
Fast delivery good prices. Will buy again.
John
6/8/2012
Fast, efficient service. Easy to communicate with. Order arrived on schedule. No complaints.
John
6/8/2012
I absolutely love etrailer. I bought the under-bed gooseneck hitch and received wonderful customer service. I got a personalized email telling me the items were in stock and would ship in 24-48 hours then got another personal email informing me the items were shipped. From now on when I need trailer or hitch parts I will definitely be using etrailer!!!
Joseph
6/8/2012
Great website. Detailed information on products and ability to compare. Good follow-up emails on status of order.
Lloyd
6/8/2012
Best price, fast, efficient, upgraded my shipping from standard shipping to 3 to 5 day, that's what I'm talking about! Etrailer takes it to another step, Rock on!
Paul
6/8/2012
Great experience. CS was very helpful and was able to answer all my questions without having to put my on hold and ask someone else, big plus to me!! I checked around and the prices here are good and the CS and ez use of their website sold it for me.
Paul
6/8/2012
As described, it fit like it was suppose to, no problems, quick shipping, my new source for my towing needs!
Rick
6/8/2012
I am very happy with etrailer. I got my trailer hitch in only 24 hours.
Robert
6/8/2012
All i have to say is WOW!!!!!! I don't think words can describe the way i feel right now about this company. I ordered up a trailer hitch and some other things for my Suzuki crossover and 4 hours later it's on a truck and being shipped to my house and they upgraded my shipping with no extra cost. I'm just blown away on the customer service that I've gotten from these guys. I would recommend Etrailer to any of my friends/family any day. Keep up fantastic work. I'm just blown away!!
Tom
6/8/2012
Fast delivery.
Tracy
6/8/2012
This a real find for me. I had been looking for trailer parts in my part of the country but didn't find them until I went to etrailer and there they were. The service was excellent and they shipped the same day. I will use them again. Thanks a lot for the help.
Allan
6/7/2012
I really like the videos they really help in the install part and take away a lot of guess work. I ordered one afternoon, next morning there was an email wanting to help in any way, and the ability to track. Great!
Darrel
6/7/2012
So far so good! Looks like you guys/gals are right on top of it!
David
6/7/2012
Stellar! Fast shipment, great communications, and a good product.
Don
6/7/2012
I was very satisfied with my order and their team was very helpful.
Eric
6/7/2012
If I need any thing they sell, I will order from them. Thanks for good service.
George
6/7/2012
This is my second order from eTrailer and in both cases my expectations were exceeded by far. Keep up the great work!
Jeffrey
6/7/2012
Easy and painless. Best prices I found.
Jim
6/7/2012
Great communication. Fast delivery. Literally got more than I asked for in a good way! Would highly recommend!
John
6/7/2012
The search and ordering process was easy and convenient. Due to the installation video provided, I was able to install the part myself with no problems and the adapter is working as advertised. Thanks!
John
6/7/2012
What an outstanding job everyone did. I like the way I was able to see where my order was when I tracked it. When the rep. took my order I needed some help wiring up my trailer and she went and got all the answers for it. Shipping dept great job!! Etrailer.com I will be back!!!
John
6/7/2012
The experience was great from the start.From the minute I placed my order untill I received my product they kept me informed. They even sent me tracking information which specifically kept me in the know of where and when it would arrive. On top of that the winch I purchased is without a doubt the best quality I've ever owned.
Joseph
6/7/2012
Excellent customer service and parts availability. They had what I needed and even upgraded my shipping to express service at no extra charge! Thanks etrailer.com.
Kevin
6/7/2012
The shipping was fantastic as well as the communication about the status of the harness. Felt more personal instead of the standard responses from large companies. Item installed and worked perfectly with no issues. Very happy with this transaction.
Michael
6/7/2012
Your site was well laid out, easy to find things, if I need anything else I will be back.
Paul
6/7/2012
Customer Service has been excellent so far. I have been informed of my order shipping, the order status, and the upgrade to a quicker shipping option at no extra cost to me.
Randy
6/7/2012
I think the site is great.
Scott
6/7/2012
This wiring harness couldnt be easier. I had installed this in about 5 minutes. Finding the right fuse socket was the hardest part..until I finally gave up and looked at the instructions. Very clear and straightforward, highly recommend if you are in need of a harness! Shipping was quick too!
Ty
6/7/2012
Great experience, I ordered on Sunday and I received my complete order on Wednesday. They kept me informed from day one and provided tracking information. This was with free shipping. The bumper hitch I ordered for my 2012 LEXUS GX460 fit perfect and I installed it in less than 15 minutes. I will definitely shop here again. Thanks for the outstanding value and great service!
Bruno
6/6/2012
So far the ordering and search process has been very easy with etrailer. I received an email stating the order has been processed and is on its way
Christian
6/6/2012
Shipping was unbelievably fast for free shipping. Installation was very simple and directions from the video made it easy. Everything lined up just like the video.
Christopher
6/6/2012
Fast and timely.
Daphne
6/6/2012
Hitch came, well-packed, in three days, easy to install, good product.
David
6/6/2012
I think I will become your number one customer.
Erric
6/6/2012
Etrailer's pricing and customer service are outstanding, as I would recommend them to everyone. I will be ordering again from them in the very near future because of this. Keep up the great work.
Gerard
6/6/2012
Great prices. The lowest I found on the Internet. Add that to the free shipping and you are winning!
Joseph
6/6/2012
The website is fantastic, full of great information to compare the products, and makes it more comfortable for beginners to purchase and install. Prices are very good, and they even upgraded my shipping for free!
Julius
6/6/2012
Ordered a hitch and wiring module for our 2005 Hyundai Accent, received it in 5 days, all complete, installed the hitch in 20 minutes, it fit perfect, No drilling, bolted right in! the wiring took about 45 minutes but not bad if you have some experience with auto electrical, Very pleased with everything we got and the ease of the install. Thanks for a quality product, good and fast service. Very Pleased, Thanks again!!
Keith
6/6/2012
True to their Lowest Price Guarantee, they matched the lower price of an item I found on a competitor's website, plus 10% of the price delta. I ordered late at night and when I checked my email the following morning, I had received an email stating that my order had already shipped! In regard to towing and trailer needs, Etrailer always comes through with flying colors. I'm not here to blow sunshine, but Etrailer is the best experience, period, of any internet site I've ever ordered a product from. Simply another great e-commerce experience!
Keith
6/6/2012
Easy to work with and order from. Rep answered my questions and help me find the right product. Made it easy.
Laurie
6/6/2012
I placed my order and got confirmation of the order almost immediately. Six minutes later I received an email saying the items were in stock and would ship within 24 hours. Four hours later I received another email saying my order has been shipped, along with the tracking number. I am very impressed with etrailer customer service and would not hesitate placing another order.
Michael
6/6/2012
Great service and products.
Norman
6/6/2012
This has been the best experience. Your prices are amazing and your service is as good as it gets. I ordered my parts on Monday. With the free shipping I did not expect to see it for more than a week. Today is Wednesday and the parts were on my door step when I got home. I heard about you from a friend that had a great experience with you.
Robert
6/6/2012
Shopping with etrailer was perhaps my best web shopping experience. The web page was well laid out and cross referenced. I especially liked the installation videos. Their prices were competitive. The ordering process was simple and intuitive. My order was shipped within hours of the moment I placed it.
Ron
6/6/2012
I think E-trailer is a great website to do business with.
Sandy
6/6/2012
I am impressed with the friendliness and expertise of your employees.
Thomas
6/6/2012
Excellent service
Alan
6/5/2012
Thanks a lot you guys do good business.
Alan
6/5/2012
The web site is great and customer service is great.
David
6/5/2012
Orders are shipped very quickly. Prices are good, what is not to like?
Don
6/5/2012
I thought the rep was very helpful and easy to work with She was also very helpful in explaining how the trailer installation would work with my Subaru. My experience was excellent and I would definitely order again with e-trailer.
Donna
6/5/2012
Very satisfied!
Doug
6/5/2012
Great!
Jerry
6/5/2012
I had a really good experience buying what I needed online. Thank you for the great prices and quick email responses to keep me up to date with my order. Now I am just waiting to receive my packages by the end of the week, thanks.
Juan
6/5/2012
You folks rock! I recently ordered one small part from you. I was notified as soon as it shipped and received it within just a few days. I was treated with courtesy at all times, just as if I was one of your biggest customers. Thank you!
Nancy
6/5/2012
Our hitch arrived promptly within 30 hours on expedited shipping provided by etrailer, a great service. Overall a very satisfactory experience. The hitch fits well and looks good.
Nelson
6/5/2012
One of the best websites I have ever shopped from. Clear video descriptions, great prices, and fast order fufillment. Never before have I seen shipment tracking details include a map. But maybe I don't get out enough.
Robert
6/5/2012
I had a great shopping experience! Upgraded my shipping at no extra charge.
Shaun
6/5/2012
Looks like it's going to be a great coupler, didn`t need to redrill holes, commercial quality and fast shipping. Thanks etrailer.
Ted
6/5/2012
As in the past, I have nothing but good to say about your service and products. I try to buy American so I appreciate your stocking these products.
Thomas
6/5/2012
Again, found exactly what we were looking for at the lowest price we found, reasonable shipping costs and FAST turnaround. Thanks again for the great service to your customers!
Todd
6/5/2012
I'm impressed so far. Good job!
Carlo
6/4/2012
Thank you etrailer for being there. When I thought I was headed down a road of trouble you came through. Keeping adding the help viedos, thay have saved me.
Eugene
6/4/2012
Thank you for the good friendly and speedy service. Product is just what I wanted.
Eugene
6/4/2012
These guys are great. I received my items way faster than expected. Roller bunks were good quality. No complaints. Thank you.
Everett
6/4/2012
I am totally delighted with my purchases from etrailer. Always great prices and item availability, shipping is very reasonable and very fast. Thanks so much, you have a customer for life!
Jeff
6/4/2012
Thank you very much. I can not image shopping anywhere else for our towing and parts needs! Etrailer has always surpassed our expectations on delivery and great and friendly customer service!
John
6/4/2012
The selecting and buying process was exceptional.
John
6/4/2012
Product was shipped quickly and included everything ordered and needed for the installation. eTrailer folks followed up with emails and even upgraded my shipping method at no extra charge. I will certainly order from eTrailer again!
Kent
6/4/2012
The order, delivery, and part received went fine.
Maria
6/4/2012
This is the 4th time I've used etrailer. The products come on time and are exactly as ordered. Great phone service and online instructions.
Mitch
6/4/2012
Got my 2 inch hitch today. Looks great. Fast service. Thank you
Robert
6/4/2012
Super fast shipping. Ordered Friday, item arrived Monday, can't beat that. Instruction video is super easy to follow and to the point. Can't wait to get this on the car. Wouldn't hesitate to shop with etrailer.com again and again and again.
Scott
6/4/2012
My experience ordering the Draw-Tite Class III hitch for my 2010 RAV4 was excellent. They upgraded me to priority status at no charge and I had my hitch the next day. The hitch arrived in perfect condition and installation took 25 minutes. I would order from them again, which I did. I ordered a Thule bike rack.
Wayne
6/4/2012
All was good with item.
William
6/4/2012
I was very happy with the service I got, thank you.
William
6/4/2012
Very easy to install, got it fast and it works great. Will be bookmarking this site for future reference.
Chis
6/3/2012
Awesome! I ordered a special Trailer Wiring Harness that was hard to find in any Auto Parts Store, on Line, late Wednesday and it was in my Mailbox Saturday morning. I also saw a video on etrailer's website showing someone installing it. So when it arrived I already knew how to put it in. An infomative website, excellent price, and fast delivery. Can't beat it.
David
6/3/2012
Courteous customer service, fast delivery. Item as described. Thanks!!
David
6/3/2012
I know very little about vehicle maintenace but the website offered detailed pics and installation instructions. I was celebrating my 5 year anniversary with my wife and the order was vital that I get this piece on my truck so we could take our bicycles with us on our trip to key west. Thanks again and the customer service rep who answered my questions over the phone, Excellent!
James
6/3/2012
First of all, I like your website. It's well organized, easy to navigate and when you add an item to your cart you don't lose your place. Then, when you order additional items you always know what's in your cart. I also like that I have the option to see what shipping costs will be at any time. Check out was fast and easy also, and then very good email confirmation on the order and notification of shipment. A first class operation and a cut above the competition.
Joseph
6/3/2012
Thank you! This is the first order I've made with your company. I will definitely tell my friends about your website.
Patricia
6/3/2012
Prices were favorable and shipping was quick, overall very satisfied with my purchase.
Steve
6/3/2012
I am always amazed on how fast is your service. I am a repeat customer.
Albert
6/2/2012
Very impressed with the quick service. I have tried to find some of these items for quite sometime with no luck. Found them here in 5 mins.
Curt
6/2/2012
etrailer is an outstanding place - one of the best on-line shopping experiences I've ever had. Great responsiveness on questions and after ordering, shipping was extremely fast. Customer service was knowledgeable and very helpful with question on my subsequent order. Well done.
David
6/2/2012
You guys are great! Best service ever, thank you.
Francis
6/2/2012
When I received the bag so promptly, I wondered if you had not upgraded the shipping. Thanks so much. I have received it in fine shape and look forward to its use on vacation. I will recommend you to any that could benefit from your products and service. I have completed the review sent to me in another email.
Keith
6/2/2012
Good transaction. Super fast shipping. Well packaged.
Noel
6/2/2012
Good selection and fast delivery.
Richard
6/2/2012
Product exactly as described, works great. Very fast shipping, ordered on Wednesday, received on Friday using standard shipping,
Rick
6/2/2012
Bolted right up using existing hardware. Good fit and good finish. Great price. Thanks guys.
Robert
6/2/2012
Not too computer savy but wanted to say I'm so pleased with the Rhode Gear bike carrier I ordered. It came early, was easy to put on car and I am very satisfied. Thank you.
Roberta
6/2/2012
I ordered my hitch for my 2004 freestar van on Tuesday and received it thrusday. Very fast delivery. I installed the hitch myself and it took just over and hour. Would have been helpful if I had someone to help. Fits and looks great. Very happy that I bought from etrailer.
Alan
6/1/2012
Very helpful and fast response to questions. When I ordered something it was shipped almost immediately and fast!
Allan
6/1/2012
Nice web site easy to move around and find what you are looking for and a great selection and more. Easy to order. Emails that were sent had all the needed info. Also, very easy to track your order. My order was delivered on time and worked great
Antonio
6/1/2012
Product was delivered today, assembled easily, 11 bolts and mounted on my Jeep Wrangler. Easily clears the spare tire and looks sharp.
Dan
6/1/2012
Fair price, personal service, responsive to customer, got product shipped quickly, company in the heartland of usa, good site…they've got it goin on! American Internet Commerce at work!
Daniel
6/1/2012
Talked with a sweet helpful lady and we were able to go directly to what I needed. I had shipping confirmation in less than an hour.
Daniel
6/1/2012
This the way a company should be run. Excellent follow up. They caught a mistake I made on my order that I made and called me before it shipped to make sure that's what I wanted. Fast shipping also.
Dara
6/1/2012
Product shipped fast, was easy to install.
Dave
6/1/2012
Your website, pricing and attention to customer service are impressive.
J Michael
6/1/2012
Another great eTrailer experience. Customer service is top-notch and the shipping is fast.
Jason
6/1/2012
The service was incredible. I ordered the product on 5/31/12. It was delivered 6/1/12! Price was extremely reasonable.
Jill
6/1/2012
Purchase experience was quick and easy. The videos provided on the etrailer site helped me decide which product was right for me after much research. Being able to visualize the product and it's use made a big difference for me as a customer. I have used etrailer in the past with great success and used them again this time. Future purchases will go straight to etrailer. Thanks for all your help guys.
John
6/1/2012
I needed some parts for my boat trailer at the last minute before vacation, I called and talked to a rep and she not only checked to make sure my parts were in stock but also worked to get the shipped out that same day and it was already 5 o'clock. This is my second purchase from etrailer and I keep coming back for the superior service and quality.
Jonathan
6/1/2012
Amazing service! We received our bike rack, shipped more than half way across the country, in less than two days! Order was complete, accurate, and well packed. Bravo, etrailer!
Kathryn R.
6/1/2012
Very efficent, simple, and speedy!
Maxford
6/1/2012
Fast delivery. Easy install. Great experience.
Michael
6/1/2012
I have ordered from etrailer before and you can count on them to get your order out in a hurry. Placed this order on Tue. and it was delevered on Friday. Best on line service that you are going to find anywhere.
Michael
6/1/2012
Thanks for your quick service, this order was delivered to me already and I just placed the order on Tuesday. I will be able to install it this week end, your service is the best on the web.
Michael
6/1/2012
Very good search capability, going directly to my items of interest. Also, the excellent videos really demystify the installation process! etrailer is as good of an online shopping experience as can be found!
Paul
6/1/2012
Great vendor to work with, able to find hard to find parts for my 2004 wrangler. The rep was outstanding, keeping me informed about my order, very customer friendly on the phone. Plan on turning my wrangler into a trail buggy and will order most if not all parts from etrailer.
Rick
6/1/2012
Great shopping experience. Staff was very knowledgeable, quick to respond to e-mail queries and great customer service. Would gladly shop with them again.
Robert
6/1/2012
Great prices and selection. Even better service fast and friendly.
Ryan
6/1/2012
Excellent service. Fast response to order.
Yvon
6/1/2012
etrailer is one of the best online retail stores that I have dealt with. Excellent service, courteous, and timely. Prices are also great. Very happy with my experience.
Albert
5/31/2012
The best customer service bar none!! I will order from this site again.
Chadwick
5/31/2012
From a helpful and friendly customer service rep to the surprisingly fast delivery, this company did it right, and at a great price.
David
5/31/2012
I am very happy to have received my order so quickly.
Edward
5/31/2012
I shopped all over for this rack and I found it here for half the price. I'm very impressed at how quickly the package was shipped and how etrailer keeps you posted every step of the way.
James
5/31/2012
I had a very positive experience at eTrailer.com. The pictures and videos on the site made me feel much more confident that my purchase made sense for my vehicle than if I had ordered from another site. Plus, the delivery was quicker than I expected.
Joel
5/31/2012
Product great,service great and delivered on time.
John
5/31/2012
Excellent site and service. Will use in the future.
Joseph
5/31/2012
My first time trying to pick out the right rack, had to call back twice and both times I could not believe how helpful and nice both reps were, great job.
Mary
5/31/2012
Awesome, website with plenty of information and installation videos. Your service both delivery and online is outstanding.
Michael
5/31/2012
My order was placed and it shipped out the very next day. I am very impressed with the speed and availability that etrailer operates at. Thanks etrailer!
Teddy
5/31/2012
I have always lived with an over-active imagination, but some how it fails me at imagining how one could expect more or find anything of concern within the context of our transaction to this point. Bravo! Thanks for being on duty to serve.
Thomas
5/31/2012
I ordered the Tekonsha P-3 for my 2006 Tundra. Really fast shipping. Ordered Monday night, was waiting for me when I got off work. The adapter fit my OEM wire perfectly.
Timothy
5/31/2012
Fastest service ever.
Tou
5/31/2012
In today's day and age, when it seems like customer service is going down the tubes, etrailer.com has brightened my outlook.
William
5/31/2012
Very helpful in finding the parts I need to repair my boat trailer. Leaf springs and master cylinder shipped the same day. Can't wait to get my order.
Carson
5/30/2012
So far my experience with etrailer.com has been exceptional! When the product arrives on time then I will be completely satisfied.
Cary
5/30/2012
Order fulfillment and shipping were accurate and fast. Prices and selection are hard to beat. This has been true for several orders. This is a quality shop and I will be back.
Chad
5/30/2012
Great service! I placed my order in the morning, had shipping confirmation by mid day and tracking information by late afternoon. Estimated arrival is much faster than expected. I love the installation videos and can't wait to install the hitch and wiring harness. Thank you for making customer service such a high priority!
Jay
5/30/2012
Great customer support.
Jeffery
5/30/2012
Great website! Easy to navigate and figure out what you need. Great descriptions of items. Fast shipping and communication.
Jennifer
5/30/2012
Great company to do business with. Excellent communication and fast shipping. Reasonable prices with an exceptional selection. I am a repeat customer and have been very satisfied with the products I have received. I also like the video demonstrations of the various products as well as other online product information such as trailer wiring diagrams. I highly recommend doing business with etrailer.com.
John
5/30/2012
Your web site and service was outstanding, very simple, very easy... actually a pleasant experience. It installed in less than 30 minutes. The electrical kit was top notch and easy to install. Thank you.
John
5/30/2012
Your help has already been recieved recieved the trailer hitch I ordered. The time to recieve the order is incredible and I thank you very much I didnt expect to have the hitch until I returned from vacation. Thank you again.
Lewis
5/30/2012
Outstanding customer service. Friendly and knowledgable - did exactly what they said they'd do.
Mark
5/30/2012
etrailer had my order shipped within hours of my phone call so I will receive it a day earlier than expected. I will definitely recommend etrailer to my friends.
Martin
5/30/2012
Most inforrmative website. Great service!
Michael
5/30/2012
This company is top of the line. Once I placed my order I already had 2 e-mails and then the next day an e-mail that my order shipped. Good prices and great service, what else could anybody ask for.
Mike
5/30/2012
Good selection, prices, and customer service.
Paul
5/30/2012
Arrived quickly, was packaged well, and exactly what I asked for, good job etrailer!
Peggy
5/30/2012
Ordering was simple and quick, I was always informed of where and when the shipping was taking place and it was very efficient!
Renee
5/30/2012
The usability of the website is very good. Compared to other online stores with similar products, etrailer has a very detailed view on products and easy seach capabilities. The installation videos and video reviews are excellent. The shopping cart detail is great. The checkout process was simple and fast. Email confirmations and shipment response was very fast and personalized, I was impressed with all phases of my experience with etrailer. I hope to be equally impressed with the products once they arrive.
Richard
5/30/2012
Excellent service. Assembled bike rack today and it was the proper fit. Looks good too. Pleasant to the eye.
Robert T
5/30/2012
The floor mats fit great. First class customer service.
Rodney
5/30/2012
When I called in, I was not sure what I needed but the person I talked to was very helpful and got my order together, she was very helpful and polite, thanks!
Bobby
5/29/2012
Great experience! Thank you.
David
5/29/2012
Very helpful sales person and fast delivery. We ordered just before a holiday weekend and still got our tires delivered ahead of schedule. I have bookmarked this site for all my trailering needs.
Henry
5/29/2012
Love the product. Was shipped fast. Fits my truck perfectly and looks and works great.
James
5/29/2012
In all respects, I was completely satisfied with the website and level of efficiency of etrailer in delivering the product ordered.
John Coleman C/o
5/29/2012
Great service product was received on time product was described, perfect and video to install was very helpful.
Josh
5/29/2012
The service was fast and when picking up the rep was friendly and helpful.
Judy
5/29/2012
My order was processed very quickly, shipped out the same day and they even upgraded my shipping so that I would receive my items sooner. I appreciate the efficiency and the superb customer care!
Paul
5/29/2012
Thanks so much for the great customer service ! did not expect such great treatment.
Paul
5/29/2012
Pro Series 15K arrived as scheduled and packaging was in order. Installation was provided by the dealer and went without any issues. Information provide on your site was precise and I was able to make a selection for my application without concerns. Your site is all anyone needs for their towing needs and is very easy to navigate. Thank you
Thomas
5/29/2012
Product is exactly as it was represented on the website. Reasonably priced. Low shipping charge and arrived very quickly. I am very satisfied.
Warren
5/29/2012
To process an order on Memorial Day is above and betond the call of duty. Thank you for your prompt attention to my order. I already have a scheduled delivery date. This is customer service at its best. Thank you again.
Willis
5/29/2012
Thank you for upgrading my order. That was great!!
Gary
5/28/2012
Excellent service, prompt action, fast shipping, great PR. Will use again.
J S
5/28/2012
The installation videos sealed the deal for me. I would not have purchased the hitch without knowing how to install it ahead of time. The wiring video was excellent. Without that video, I would not have known which harness to purchase nor how to install it.
John
5/28/2012
Very quick response time and excellent product assortment.
Mark
5/28/2012
I thought it was a well put together website, very easy to manuever. And they upgraded my shipping method for free, which was awesome. Thanks and great job.
Nathan
5/28/2012
Great website with all the information you need. Customer service was outstanding. I ordered a hitch and wire harness over Memorial Day weekend and received personalized emails the same day confirming the order and that it was shipped. Most impressive.
Scott
5/28/2012
Installation was easy and took far less time than anticipated.
Vern
5/28/2012
Very nice little side marker light, worked well as a tail light on my ATC project. Very bright, and very durable, easy installation too. Good value for the price.
Christopher
5/27/2012
I just had a tremendous experience with you. Thanks!
David
5/27/2012
After checking with all local auto parts stores and coming up with the same answer from all, I'm sorry that part is not available. I was able to find what I needed in less then a minute of looking. Fast and easy, cannot beat that, all from home.
Mark
5/27/2012
I received my order in 3 days via ground shipping, That's very fast considering it shipped from Missouri to New York, the hitch step and locking pin came in perfect condition in factory packaging, were easy to install and fit great. They make my BMW X5 look sporty.
Michael
5/27/2012
Wow, I've never gotten this fast of service from any supplier. I will certainly do business with you again.
Rob
5/27/2012
I feel I got a fair price, good communication, and fast shipping. What more can a guy ask for!
Roger
5/27/2012
Part was shipped fast and was a perfect fit. Installation took about 10-15 minutes. Thanks!
Bill
5/26/2012
What great service! And they shipped my order the same day. Many thanks, I will shop here again.
Bob & Donelly
5/26/2012
I am very impressed with your company and how you do business-- excellent service, communication, product selection process, web site resources, Q&A sections, videos, "how to" guides.... you saved me so much hassle, run around, and time, and then exceeded all my expectations. Thanks!. I admit to being hesitant to purchase a wheel assembly on line-- but I 'm very glad I did! Thank you.
Derek
5/26/2012
Wow, in a day where customer service is all but gone, etrailer has surpassed even the good old days. From the minute I placed this order they have stayed right on top of everything. They have notified me each and every time my order has moved forward. Communication! You can never have too much of it and etrailer has done an outstanding job!
Diane
5/26/2012
The whole ordering process and delivery was very pleasant and fast, it took less then a week to receive and I am in California. The tracking process let me know where the harness was the whole time and was also a easy to connect to my car. Really easy, I would tell and recommend anyone to to buisness with etrailer. Thank you guys.
Fred
5/26/2012
So far so good. Very prompt delivery! THANKS
John
5/26/2012
Very nice site, easy to order, fast response and delivery, polite customer service. Good place to order anything for towing, carrying cargo and the like. 5 stars.
Ken
5/26/2012
Great service. I ordered a trailer wiring harness for my 2000 Toyota Sienna. I received it a few days later in the mail. It was easy to install. Thank you for the quick shipping.
Paul
5/26/2012
I am very pleased with your web site and service.
Richard
5/26/2012
1st time ordering from etrailer and won't hesitate to do it again. Order arrived much sooner than expected. Installation of brake controller was as easy as website described. Thanks.
Thomas
5/26/2012
The people were very helpful and I wish I would have called sooner.
Christine
5/25/2012
Great service! Best price around and fast shipping. The product is exactly as described. I could not be happier.
David
5/25/2012
Very responsive company. Quick shipment.
Doug
5/25/2012
Selection was nice. Got an email after I ordered that said my stuff was in stock and would ship in 24-48 hours. Got another email 3 hrs. later saying it had shipped, and that they upgraded my shipping to 3 day for free. Pretty sweet.
Gavin
5/25/2012
Great service and reasonable pricing. Happy I found you!!!
George
5/25/2012
Very professional and exceptional service.
Heidi
5/25/2012
Excellent job!
Jack
5/25/2012
Mirrors fit great and feel really solid on the existing mirrors. Great product and great service.
Jesse
5/25/2012
Great products, easy to find at the right price.
John
5/25/2012
Great stuff.
John
5/25/2012
The rep who helped me was fantanstic!!
John
5/25/2012
Great experience. Website easy to follow. Order confirmed by email instantly and received as requested. Will be making follow-up orders based on quality of service.
Joseph
5/25/2012
I am impressed with your customer service. I received my order in 3 days from the day I submitted it. My thule roof racks are the best system for my Civic and your price was great.
Joseph
5/25/2012
I'm a Canadian customer and found the purchasing experience easy. Freight costs reflected the actual cost better than most outfits. Although, I live next to the border, some outfits think were somewhere in Afganistan or something! E-Trailer has delivered my purchases promptly and at a very competitive cost.
Mario
5/25/2012
Etrailer is always great, super fast shipping, great prices and availability.
Scott
5/25/2012
I ordered 2 tires and wheels on Wednesday and received them Thursday. They were correct and were priced reasonable.
Steve
5/25/2012
The second hitch arrived well packed and in good condition. Thanks for resolving the situation in a timely and positive manner.
Andy
5/24/2012
Wow, service was excellent. I initially selected standard shipping but etrailer upgraded that at no charge. The product I ordered will arrive much sooner than expected. Thank you so much!
Arthur
5/24/2012
I received your trailer hitch and wiring kit for the car I have. I had it on and wired and done in 2 hours and taking my time..Its great design and very simple to do...I will high recommend your products..Thank you for your fast shipping also…
Ben
5/24/2012
Thank you for the great service!
Brian
5/24/2012
Ordered on Sunday night and received just what I needed on Thursday just in time to fix the trailer light before Memorial Day weekend. Fast processing and shipping!
Chris
5/24/2012
5 stars, One of the best, great service, and sales staff. Very knowledgeable and willing to help. This is the only company that I will use for my truck and auto needs.
Dennis
5/24/2012
Great shopping experience. Excellent communication. Shipped the same day with free upgraded shipping.
Dwight
5/24/2012
Super fast shipping and free too. Product is great as expected and functions well. Looks good on the truck.
Henry
5/24/2012
I have made several purchases from etrailer. They have brand names at very good prices. This last purchase was a front sway bar kit and a Roadmaster steering stabilizer for a class c motorhome. Very fast delivery.
Herman
5/24/2012
Awesome, so fast, lots of follow-up. I'll be back for more!!!
J W
5/24/2012
Super quick shipping, item was exactly as pictured and described. Thanks!!
Jason
5/24/2012
Found the item I wanted, placed an order. The website was easy to move through, the shipping was priced really well and I received my order in short order. Couldn't be happier.
Kenneth
5/24/2012
Super fast shipping and delivery. Mount is exactly what I was looking for and could not find locally. Excellent communication after the sale. Great company to do business with. I will definitely be a return customer for all my towing and trailer needs.
Kenneth G
5/24/2012
I ordered a vehicle wiring for my car. It was shipped the same day, fit right, easy to install, and best of all the trailer lights work like they should. Thank you e-trailer.
Larry
5/24/2012
Great service, product and instructions right on. Good experience all around.
Mark
5/24/2012
Good communication, easy installation, quick shipping for free.
Michael
5/24/2012
Thanks. You guys have great customer service.
Mike
5/24/2012
etrailer.com is fantastic. It was extremely easy to find exactly what I needed for my truck by putting in the specs. The brake controller I wanted and adapter necessary for the truck came in a package since I had searched specifically for my vehicle. It was reasonably priced, and shipped cheap within the week. The installation video on the product page made it possible for me to put the part in myself in about 10 minutes. Awesome service and website.
Natalie
5/24/2012
I ordered a hitch for my 2002 Toyota Tundra with a wiring harness. The sales representative was very knowledgeable and patient with my questions and offered great technical insights on hitch type and installation requirements. Everything was exactly as described. The parts were ordered on a Sunday and arrived by Tuesday. The hitch and wiring harness installation were installed with ease per the directions that were included. I'd definitely highly recommend etrailer.com to others interested in towing setups. Thanks.
Pedro
5/24/2012
I think you guys are fantastic! Simple things like rapid customer response and out-of-the-box thinking marketing have put you miles ahead of most of my other on-line purchasing. I really appreciate and will be back.
Phil
5/24/2012
Great service and shipping was very fast. Product was as described and fit perfect.
Ray
5/24/2012
Excellent service and great value.
Robert
5/24/2012
Knowledgable people when I call and very short wait time. Excellent products and very fast delivery. I only shop etrailer for hitch and accessories. Great job and keep up the good work.
Scott
5/24/2012
Excellent service with great prices.
Vic
5/24/2012
It was fast and no hassle. I like your videos. They were very instructive. I never would have found the connector on my CR-V if it wasn't for your video.
Antonio
5/23/2012
I've purchased multiple items from etrailer.com over the last 2 years. Their customer service is the best I have seen from any online retailer. It makes it easy to decide where to purchase these types of accessories.
Blaine
5/23/2012
Got my parts quickly, and now I can use my trailer again.
Dale
5/23/2012
First of all, personalized service is a plus. Not to mention, I was given a shipping upgrade that goes a long way for future repeating customers and referral. When I first found this site was Google search, it showed up on top of all results. I found the website design has all the useful information and the professionally made video instructions to aid me chose the right product. Secondly, I found the company is a solid company with company building and employee group pictures on the website. Finally, your overall pricing beat out all other competitors. I just order the product yesterday. So far, I rate you as Five Stars.
Frank
5/23/2012
Nice and easy to order and competitive pricing.
George
5/23/2012
Order a hitch and floor mats for my new 2012 Nissan Murano. eTrailer came through for me. Thanks! Nice to see there are actually people behind the website that respond to emails - don't ever forget that.
Kevin
5/23/2012
Etrailer was awesome. Their customer service is impeccable.
Lauren
5/23/2012
Super simple install of hitch on 2012 Rogue! Harness is tedious to install correctly. I'm a mechanic by trade, it took me about an hour to install both harness and hitch on the ground in my driveway. Hitch took about 15 minutes.
Michael
5/23/2012
The web search engine and filters allow very quick and precise selection based on vehicle, year and so on. Very fast shipping, tracking information was made available as soon as the order shipped. Buying from etrailer was a good experience.
Mihai
5/23/2012
The rep was simply outstanding in every way. Totally professional and very helpful in making sure I got the right wheel, tire, and tire carrier.
Mike
5/23/2012
Great service. The rep was a big help, super to deal with.
Mitch
5/23/2012
As usual, ordering and receiving products from etrailer.com went without a hitch! (pun intended) This was my fourth order 3 hitches, one spare wheel over the last 4 years. Love the free shipping!
Richard
5/23/2012
Great Website, great prices, great customer service! Always ships fast!
Robert
5/23/2012
etrailer did a great job of shipping my products quickly and accurately. I would recommend etrailer.com to everyone.
Ronald
5/23/2012
Great service! Quick shipment! I will definitely recommend and share this site with friends!
Terry
5/23/2012
Your customer service is outstanding. I needed help and in a hurry and I got both. Your customer service rep was well informed, got me my answers, and then expedited shipping my order late in the day to accomodate my time issue. Now that's customer service. I rate you guys a perfect 10!
Thomas
5/23/2012
Very easy navigation of your site. Product was shipped when they said it would be. Price was right.
William
5/23/2012
All worked very nicely, thanks!
Adam
5/22/2012
Thanks again for the excellent customer service. Very impressed at the speed and accuracy of everything I have ordered. I will continue to shop your store whenever I have the need.
Allan
5/22/2012
Best prices and great customer service.
David
5/22/2012
Easy transaction with fast shipping. Would definitely do business with this company again.
David
5/22/2012
This is by far one of the better shopping sites I have been on. It was really easy to navigate and find the parts I needed to fit my suv. I originally ordered a hitch and wiring kit and then noticed you had videos on how to install, not only do you have lowest prices I could find but these videos were like icing on the cake. I have already recommended you to friends who were asking about the hitch and wiring I installed.
Gabriel
5/22/2012
I found exactly what I was looking for and have not been able to find a better price anywhere. The item was shipped the very next day with tracking information so I could check on the arrival date.
Jack
5/22/2012
The process was easy/simple. Product was advertised and delivered in good condition. I am very pleased with the whole experience.
James
5/22/2012
My experience with my first order from etrailer.com was so superior, from a customer service and product perspective, that I just placed a second order. I was able to install the Curt hitch on my Lexus RX-350 in about 20 minutes. It is a very clean and attractive installation. Delivery time was quicker than expected and I appreciate the personalized e-mail correspondence. You guys are great! Keep up the good work.
John
5/22/2012
Thanks so much...let me say your team there really have your act together...easy to do business with, great communication and no hassles...Thanks again…
Lee
5/22/2012
I was told product would ship within 48 hours. It was ready and shipped in 3 hours! Awesome service! Will do business with again!!
Patrick
5/22/2012
Very good service, when I talked to a service rep. She was very good at answering my questions.
Ray
5/22/2012
Transaction was smooth and accurate. Easy website to order from.
Richard
5/22/2012
I was given the help I needed in a friendly and professional manner. My order has already been shipped. I am happy with the service I have been given today and will come back to you again if I have similar needs in the future.
Robert
5/22/2012
I think your on-line catalog is one of the best! Also, your tracking system is excellent. Certainly, I would recommend etrailer to my friends.
Roger
5/22/2012
Fast service, plenty of contact letting me know along the way how my order was proceeding.
Stephen
5/22/2012
No time wasted looking or traveling to stores to find things you need, E trailer has it, in stock, shipped fast & fair price. Cannot find better people to deal with. Thanks-E trailer.
Andrew
5/21/2012
The trailer light connection package that bought to wire up my new 2012 Honda Odyssey installed quickly and easily, all the lights work correctly. What else could I ask?
Francis
5/21/2012
Was great and good prices.
Gene
5/21/2012
Very fast service.
John
5/21/2012
Very, very quick shipping from etrailer.
John
5/21/2012
This is my second time to make a purchase from etrailer. Service was very good both times.
Norris
5/21/2012
That was the fastest delivery I have ever had.
Straat
5/21/2012
Very informative website. Everything arrived as described in a timely manner. Hitch and light harness were easily installed following your instructions. Definitely would purchase from etrailer in the future.
Carl
5/20/2012
Thanks for your efforts. You have a happy customer. Good customer service can make a difference! Sadly it is fading from our society. Keep up the good work. Show this to your manager.
David
5/20/2012
etrailer had what I wanted at the best price I could find after looking for a couple months at all the options that are out there.
Kurtis
5/20/2012
I am impressed with your service.
Michael
5/20/2012
This is the first time that I had the opportunity to order from your company. I called on the phone and talked to a customer service rep, she was so knowledgeable and walked me right through the ordering process. I have never had such a good experience ordering from anyone. Thanks for all the help and I will recommend your company to all my friends!
Ron
5/20/2012
Thank you for the prompt shipment. The 2 day service is great. The boat trailer tires are of good quality and serves the need. Thank you all for great service.
Alvin
5/19/2012
I was so happy that you had the tires that I wanted, you answered my questions, you shipped promptly, and the price was fair. Thanks so very much.
Ed
5/19/2012
Jennifer was very helpful and has good phone skllls. Very pleasant person to talk to. Also very knowledgeable.
Frank
5/19/2012
Outstanding online store, I been ordering trailer parts here and there for a few years now, I love it because the prices are reasonable, and I never have a problem finding what I need. I have an Auto Shop to repair cars but I have customers with trailers that I work on from time to time and this is the only place I shop for parts. Thanks so much, also they have fast shipping. You don't need to improve anthing. it’s a++ Store. Again, thanks
Frederick
5/19/2012
Quick service, great parts selection, and easy shopping.
Gregg
5/19/2012
Very good service and communication. Took a while to get part but got it. Thats what counts. Thanks for all your help and saving a winch that has a lot of life left in it. Appreciate it. Seems very hard to find this in today's world. Most would just throw away a good product and buy another. This will be a perment bookmark on my computer
James
5/19/2012
Order arrived promptly on the day that I was told.
Ken
5/19/2012
Fast delivery, got everything right and working.
Kristin
5/19/2012
Found the part I wanted, cheap, shipping was reasonable, and it shipped same day.
Skip
5/19/2012
I will never go anywhere else for my hitch needs. I will be sure to tell everyone I know about my great experience with your company. Thanks!
Steve
5/19/2012
Very fast turn around from order to delivery. I have purchased from etrailer before, and as always, great quality products and excellent service. Keep up the great work!!
Thomas
5/19/2012
Order was processed speedily and efficiently.
William
5/19/2012
Experience was very good. Items shipped on time and with the help of the online videos the hitch was installed within 35 minutes.
William Butler
5/19/2012
The rep on the phone provided outstanding service. She was very knowledgeable and courteous. I described what I wanted to do and she showed me on the etrailer website what parts I needed. The recommended drawbar, sway control bracket, and other parts all fit together perfectly. And, I was extremely surprised at how quickly my order arrived. When I need gear in the future, the first place I will check will be etrailer.com.
Bob
5/18/2012
Excellent website, easy to shop, easy to check-out. I will come back for anything my truck needs to tow.
Christopher
5/18/2012
Your service is great!!!
Daniel
5/18/2012
It was really easy to find what I was looking for & the customer service has been really great! Thank you for a pleasant experience online & over the phone, your staff has been great!
Dawn L
5/18/2012
I have used eTrailer several times as Alaska has few places to get needed parts. Shipping has been fast and well packed. When family of friends ask where to order from eTrailer is the first place I give them. The YouTube videos are also great when I am in Texas and need to help my son serving in the Air Force in Alaska.
John
5/18/2012
My small order was treated like it was a million dollars. I was e-mailed when the order was received, processed and shipped. This was the best service I have ever received from an onliine company. You guys really know how to do it!
Justin
5/18/2012
Very good experience with fast shipping. Ordered the straightline weight distribution w/ sway control by Reese. Works great.
Marty
5/18/2012
Great Experience! Friendly and informative customer service! I will definitely be a returning customer.
Michael
5/18/2012
Found this site among others and aside from fair prices, the communication is excellent. One always like to know status of an order.
Myron
5/18/2012
You guys are so professional.
Tarik
5/18/2012
The etrailer web site is very easy to use and logically organized. They pack the product very well, ship quickly and provide a good tracking system.
Tom
5/18/2012
etrailer is GREAT! This is my 3rd or 4th order from you guys - at least 3 hitches and I think some accessories too. Communication is excellent and your website is very easy to use. Good prices, too!
Al
5/17/2012
Great ítem at a great price. Easy to install.
Andrew
5/17/2012
Good Prices and great service.
Charles
5/17/2012
Ordered & shipped on same day! Great service. This is the second time I purchased from etrailer and the first experience was just as good as this one. The first order was online and that was effortless. The second order was through a customer service rep and he was very knowledgable. He knew exactly what I wanted/needed and both orders were Free Shipping! That's the best. I'll be sure to tell my Fireman co-workers about you guys.
Fred
5/17/2012
Site and service was excellent.
Jeffrey
5/17/2012
Website is well thought out, customer service was friendly and helpful. Good variety of shipping options. I chose the cheapest shipping available and my parts still arrived in 2 days.
Matthew
5/17/2012
Great company to do business with. The woman on the phone was very helpful in helping me with my order and was very pleasant to talk with.
Ridge
5/17/2012
Customer service is beyond excellent. Fast response and help.
Robert
5/17/2012
Great price, product was as specified. I was surprised by how fast I got my product, customer service is very good. I like doing business here.
Rodger
5/17/2012
I like everything so far The woman on the phone was great to work with.
Roger
5/17/2012
I bought a couple items and they were promptly shipped. Even better, I used your web site for connecting my brake controller on my truck. Step by step instructions with pictures and a video made it a snap. Thank you so much for your help. Ill be sure to pass along your site to everyone looking for parts or help.
Ryan
5/17/2012
Wow, sometimes you get the run of the mill. This company is top notch, very impressed with service and sales. Was on top of e-mail updates. Well packed no damage. Will use and refer and use again
Steven
5/17/2012
Your service was super, I will be glad to place an order anytime with your company, again thank you for your super service.
Willard P.
5/17/2012
Great delivery and ordering experience.
William
5/17/2012
These guys are great.
Allen
5/16/2012
Super fast shipping. Great products, you guys rock. Thanks.
Andrew
5/16/2012
Easy good transaction and very cool product.
David
5/16/2012
The Curt hitch is great. Went on in 30 minutes, everything lined-up perfectly and it looks great.
David
5/16/2012
You guys are great.
David
5/16/2012
E-Trailer is Great! Selection gets better everytime I visit the Site and Customer service is always there if you have a question .
Hal
5/16/2012
I would never have expected such attentive service from a trailer parts provider. I really appreciate receiving status emails after I order and tracking info after shipping. Outstanding!!!
John
5/16/2012
Item shipped the day after I ordered it, received in less than a week - great service!
John
5/16/2012
The only, most reliable place for all your trailering needs. Thank you etrailer!
John
5/16/2012
Products, price, and shipping are the greatest!!
Johnny
5/16/2012
Shopping was easy and the comparison option was great for letting me see what my best options were. My order was processed and shipped quickly. I'm very happy with my experience with etrailer.com!
Katie
5/16/2012
Wow. These guys wrote the book on customer service. My order shipped the same day I ordered. I also received an email with order tracking numbers but never had a chance to use it. My order was delivered within a couple of days. Product received was exactly as advertised....even better than I expected. I emailed customer service with a question I had concerning the installation directions and received a detailed explanation the same day. I will definitely order from this company again.
Kenny
5/16/2012
I ordered some items, but I ordered the wrong stuff I spoke with someone on the phone and she got me fixed up. So far this has been a good experience.
Larry
5/16/2012
This company is great and are on top of everything from taking your order until you receive it. I would not think twice about shopping here again.
Louis
5/16/2012
Excellent shopping experience: Great website, easy to find items, easy check out, fast, extremely fast, shipping. You guys are raising the bar for other merchants.
Marco
5/16/2012
The hitch assembly is great. Simple bolt on installation. I also purchased a wiring kit which also worked great and was easy to install. Amazingly, it was delivered next day. Can't ask for more than that. Fast service and products that work as advertised. Now I can tow my small auto-cross trailer, no more packing everything inside the car. It's great.
Mel
5/16/2012
Excellent!
Raymond
5/16/2012
The rep was helpful with my order process. Thanks.
Russell
5/16/2012
I'm always pleased to know that I can find what I want and need at e-trailer.com. Fast and efficient service is always there. As always thank you!
Russell S.
5/16/2012
The service these guys provide is great. If you need something trailer/RV related, they can get it for you. The shipping is prompt and the order is always correct. Take the time to browse their website, they have it all!
Stephen
5/16/2012
Best place to shop for anything related to trailers and towing.
Steve
5/16/2012
Everything was great!
Steven
5/16/2012
Thanks! You guys are great and fast! As soon as I get everything installed on my truck and camper I will comment on everything and take pictures to! Again I love your how to videos there make it reinsurance that you are doing it right! That's how I found you guys looking how to do something on my camper! Now I am ordering from you guys! Thanks from a happy customer!
Steven
5/16/2012
These fine people go above and beyond to give excellent customer service. They have exceeded all of my expectations and I will certainly do business with them again!!!
Tom
5/16/2012
Terrific service.
Wally
5/16/2012
Extremely satisfied. Everything arrived before I expected. I will be ordering all of my trailer needs from etrailer.com.
William
5/16/2012
Great to deal with!!! Second time to deal with you all. So far no problems/nice people/very helpful. Thanks.
William
5/16/2012
Very easy to deal with. I received the hitch within 4 days. Instructions were very easy to follow. I installed the hitch and wiring harness within one hour. Very Happy.
Allen
5/15/2012
Yes, I would recommend the company to anyone. It was a good experience
Cress
5/15/2012
The email updates kept me aware of my order processing. Thanks for making the shopping and ordering so easy on your website!
Daniel
5/15/2012
I was very happy with the brake controller I ordered and the service.
Don
5/15/2012
Good company!!!
Maxim
5/15/2012
The rep provided great assistance and made buying crossborder a great experience! Thanks etrailer!!
Michele
5/15/2012
After running around to different stores looking for what I needed, I came home found what I need at etrailer.took me about 30 seconds to find it and another minute to order it. A couple days later I received my item with easy step by step directions. Took me another 2 minutes to install my part. So I have about 5 minutes invested in my project after trying for weeks to find exactly what I need at other companies. Would recommend etrailer to anyone.
Randall
5/15/2012
Order was shipped and received promptly. I got exactly what I ordered and am fully satisfied.
Wayne
5/15/2012
Enjoyed using your site. It is very informative, the service is excellent. Thanks a lot.
Grigori
5/14/2012
Very good service. Received exactly what I ordered.
James
5/14/2012
The sales person was very helpful and knowledgeable. Thank you very much!
Wayne
5/14/2012
Items were exactly as described on the website. Great prices and fast shipping as usual.
Rocky
5/13/2012
Purchased a Swagman Titan 2 rack from you, just want to say excellent service great price will order from you again, have told my friends....Great communication..Love you folks
Rolf
5/13/2012
One of the best online retailers I have dealt with.
Brandon
5/12/2012
So far so good.
Chris
5/12/2012
E-trailer is great, selling a great product. This is my second hitch from them and they are unbeatable.
James
5/12/2012
I am very satisfied with the fast shipping & excellent product from etrailer. I would definitely order from them again.
Brian
5/11/2012
Very quick service. Product came in good condition.
Craig
5/11/2012
I couldn't be happier with the online experience, everything came as ordered on time except a special order product. I rate e trailer an a+++ and will recommend them to others THANKS!!
Donald
5/11/2012
I do a lot of shopping on line, etrailer.com is a top notch company. I fully appreciate the shipping tracking system, best I've come across so far. They have a complete line of trailer related products at competitive prices. Great Job etrailer.com
Gary
5/11/2012
Great experience buying my Kuat Beta bike rack. Etrailer was helpful in helping me determine fit on car. Item shipped quickly.
John
5/11/2012
Good product, good price, good communication, fast shipping. I am very happy with this purchase, and will do business with etrailer again.
Robert
5/11/2012
Parts were exactly as ordered and shipping was fast. I am very happy with my etrailer.com experience and products!
Roger
5/11/2012
Excellent service, fast, would definitely use again. Thank You!
Stephen
5/11/2012
Good price and fast delivery. Very pleased.
Daniel
5/10/2012
My experience with etrailer was fantastic!!! I placed my order via the website on a Monday afternoon and my order was shipped the same day. Got my complete order on Thursday and that was with normal shipping!!!
Denis
5/10/2012
Amazing! Ordered the new tires Tuesday and arrived Thursday. Exactly what I needed. I work in customer service myself and etrailer exceeded my expectations. Keep up the great work. Already looking at our items on their website to purchase. Thanks again.
Derek
5/10/2012
Thank you for the assistance! It's nice to see some companies still have great customer service. eTrailer will have my business and the future business of my friends and family.
Francisco
5/10/2012
The transaction was painless and smooth.
James
5/10/2012
I am absolutely delighted with etrailer.com! Shipping was free. But it's much more than that. The service from etrailer.com was exceptional! I received immediate feedback after ordering at 2:11pm on a Saturday. I received confirmation of shipping the very same day at 7:16pm! Additionally, each confirmation was from a person not an automated response and a customer service representative from shipping contacted me to let me know that my shipping was upgraded at no cost. This was impressive, but I waited for the item to arrive before giving a satisfaction rating. On Tuesday, just 3 days later, the hitch arrived in pristine condition. Then today, 5 days after ordering, I received a note of thanks and some additional information about my hitch from another customer service representative. What tremendous customer service! I have to tell you and I want everyone to know: etrailer.com is, in my opinion and experience, the best online company in the business! Again, I am an extraordinarily satisfied customer.
Joe
5/10/2012
Shopping with etrailer.com went great. They upgraded my shipping for free and everything fit together and worked great. Thanks for the great service.
Justin
5/10/2012
Outstanding service from start to finish.
Kendell
5/10/2012
I am very pleased with the assistance I received from etrailer on my project of getting my truck prepared to pull a 36 fifth wheel. etrailer has a wealth of information and a wide variety of products on their site, along with staff available to answer questions. Getting ready for my first adventure in an RV has been very enjoyable. Thanks etrailer!
Michael
5/10/2012
Phone staff very friendly and helpful!
Randall
5/10/2012
I am extremely pleased with the company and the product.
Thomas
5/10/2012
Had what I needed and could not find anywhere else. Great price and quick and fast shipping at good rate. E-mails sent confirming the order and notified when shipped with tracking info. Great service. Will book mark this site and go here first for trailer and hitch needs.
Alan
5/9/2012
As usual great customer service, from the first phone call until item is received.Great company to work with. Keep up the great work and service.
Andy
5/9/2012
Received my product amazingly fast! Great service.
Anthony
5/9/2012
Excellent service, got the correct tire at an attractive price with prompt shipping. Very happy with your service. Will do more business with you in the future.
Bruce
5/9/2012
I think you guys are great.
Charles
5/9/2012
Excellent service.
Dale
5/9/2012
Excellent service, great pricing, fast shipping. Thanks!
David
5/9/2012
Awesome website! I happened to stumble across it when searching for parts to service two of our shop trailers in a last minute project. The company was very professional regarding emails, staying in constant contact and keeping me informed of me orders status. Everything was shipped and recieved fast and got our shop on the road in great shape. I will be using eTrailer.com again in the future for additional shop trailer repairs as well as for my own personal trailer fleet.
Dustin
5/9/2012
Etrailer was great - shipped right on time. This is the 3rd time I have used them and I will continue to do so in the future.
Edward
5/9/2012
I love this company. My mechanic suggested this company for satisfaction and price. I definitely agree on both. Very personable employees.
James
5/9/2012
I wanted to thank you all for the excellent service. I placed my order on Monday, and the product was on my door step this afternoon when I got home. I haven't tried to install yet, but if it is even half as easy as the reviews indicate I will be 150% satisfied. I'll be recommending you to everyone I know that needs a hitch or accessory. Thanks!
Jeff
5/9/2012
I was very happy with your service and got my hitch the next day.
John
5/9/2012
Excellent service. Fast delivery. Good product that was easy to install. I am very pleased with my purchase and would recommend etrailer.com to everyone. Thanks!
Kevin
5/9/2012
The rep was very helpful with getting my item. Easy and friendly place to shop.
Kevin
5/9/2012
Thank you very much. I really appreciate all that the company has done to make me feel very connected and aware of my order being shipped to me.
Leo
5/9/2012
The hitch looks great! It is on my Mustang GT convertible and I wanted it to be barely visible and that is how it worked out.
Mark
5/9/2012
Just what we expected. All the items purchased were great. The roof basket was beefy and well made. The nylon bag is well built and the netting was good. Thanks!
Michael
5/9/2012
Great and friendly service with knowledge! Refreshing to deal with someone in a friendly state. The rep was very knowledgable and willing to go that extra step to assure that I ordered the correct item. Thanks!
Pat
5/9/2012
Love this supplier!
Peter
5/9/2012
Very prompt shipment, packed well.
Ralph
5/9/2012
Price is good, instructions great, shipping fast and easily tracked, this is my second order from you. If you are trying to impress me you have succeeded!
Robert
5/9/2012
These guys are good! They upgraded my free 5-7 day shipping to 3-5 day at no charge! I didn't even ask for it. They just did it. I got the hitch in two days and installed it myself. The instructions were perfect. You can install it yourself if you have milk crates and a few boards. If I ever need trailer parts, I'm looking here first!
Stacey
5/9/2012
Everything was good.
Theodore
5/9/2012
Shipped same day ordered. Very courteous service.
Tommy
5/9/2012
I want to thank you for your prompt service. Order received in 4 days and everything fits perfectly on my HHR. Will leave plenty of room in back of vehicle for my dog Buck He loves the carrier too. Thanks again and I will gladly recommend you to all my friends
Arthur
5/8/2012
You are fast and polite.
Bryan
5/8/2012
Very quick processing and shipping.
David
5/8/2012
Great products at a very reasonable price. Placing the order was a breeze. It is always good to find a company that still believes in customer service. I have used Etrailer.com once before with the same results. I would and have recommended Etrailer.com to my friends and family.
Eddie
5/8/2012
Thank you etrailer.com! Not only did the hitch I ordered arrive sooner than expected, it was super easy to install in about 30-40 minutes. The wiring harness took a bit longer, but thanks to the how-to video, we got it installed perfectly, didnt break anything...and it works!! We did the complete install in our driveway, without any jacks. Luckily, I fit under the car with more ease than my husband and was able to thread the wiring just like the video showed. By the way, I'm a 64 year-old grandmother and if I can do this, anyone can. The hitch looks great and we are extremely happy with the entire process, from ordering to install.
Elaine
5/8/2012
I ordered a fifth wheel rail system for my truck and it shipped immediately. No hassle ordering. Will definitely order again from this site.
Gary
5/8/2012
So it has been very nice, I had to use the help feature and they were great. I called and the rep was knowledgeable and very polite. Parts were in stock and with any luck they will do the job I need done.
Gene
5/8/2012
I appreciate doing business with you, fast shipping and good product.
Gilles
5/8/2012
Web site easy to navigate and very informative. Order process was straightforward. Received prompt reply and updated info on delivery. Delivered when promised. Installation was a snap. All parts included, perfect fit, less than 10 minutes start to finish and that was because I wasn't rushing. I'd definitely order from etrailer next time I need a part.
Ira
5/8/2012
Amazing service, fast shipping, and excellent prices! I will definitely order products again!!!
Jason
5/8/2012
Service was awesome. System arrived promptly and was very easy to install.
Jim
5/8/2012
Very fast service
Mark
5/8/2012
Took longer to jack the car up than to install the hitch. Wiring took longer to make sure wire is not too close to a heat source.
Robert
5/8/2012
Great experience. Very helpful and good follow up.
Thomas
5/8/2012
Very good website with excellent navigation for finding what you need. Fast shipping along with awesome order tracking will get your order to you before you know it.
William
5/8/2012
I knew nothing about hitches and this website was very easy to use. I found everything I needed.
Alfonso
5/7/2012
Love the cargo carrier!
Charles
5/7/2012
Great experience doing business with you.
David
5/7/2012
I needed bearings/races for my boat trailer, as well as new tires/wheels. I ordered the 13 inch wheels, and they came in perfect, clean, mounted and inflated….fit perfect! I ordered the 1 bearing kits, which include races, bearings, grease seal and cotter pin….again, perfect! Great service, great products!
Garrett
5/7/2012
I was in need of a very unique part that has one source. etrailer was the only place. The part I wanted even went out of production for a short period of time. The very knowledgeable and helpful staff and etrailer took my name and number and called me as soon as part was back in production.GOOD JOB!! Thank you for great service
Ken
5/7/2012
I think you have found a customer for life. Very user-friendly website and a good selection of items. You'll see me again.
Mark
5/7/2012
Working with your agent was a pleasure, he had the knowledge to answer my questions and when I asked if he could get it shipped today he stated he would try. I received an email shortly that the item had shipped. Thanks! I have ordered from your company before and have always received great service.
Mark
5/7/2012
Great price and better service. Thanks.
Michael
5/7/2012
I have purchased from etrailer several times and your service and very timely handling of my orders is very impressive and I am grateful. Thank you.
Michael
5/7/2012
Excellent time frame from ordering to delivery. Would do it again in a heartbeat.
Paul
5/7/2012
Placed order on Sunday. It was processed and sent out for shipping the same day. Best customer service I've seen in a while. I will definitely be shopping here again and recommending etrailer.com to my family and friends.
Rob
5/7/2012
Great service once again, thank you etrailer!
Rudolf
5/7/2012
You guys are great, very helpful. I will be back.
Russell
5/7/2012
Good product at a reasonable price.
Stephen
5/7/2012
The hitch came promptly. It fit my 2008 Dodge very well. Installation was straight forward with clear and explicit instructions. I feel comfortable buying any bolt-on hitch from etrailer.
Donald
5/6/2012
Amazingly fast service, and great tracking. Best prices, free shipping. What's not to like?
John
5/6/2012
Easy to navigate. Prices are competitive.
Joseph
5/6/2012
Bought from these guys before. They ship promptly, the products are as they say they are. I will purchase again from them again when the need arises.
Mark
5/6/2012
Ordered on a Sunday. Got a confirmation immediately, then another email saying it was in stock and would ship in 24-48 hours. Cool. Then another email saying it had shipped, along with a tracking number. All on a Sunday. What great service, and at a great price.
Michael
5/6/2012
Excellent web site. Super shipping.
Rw
5/6/2012
I am extremely satisfied with my on-line experience. The video helped me immensely to decide what I needed and also showed how to install the produce. Your site is one of the very best I have ever been on. Thanks.
Terry
5/6/2012
Lightning-fast delivery. Ordered on Wed morning, hitch and rack arrived Fri afternoon. The Swagman rack is perfect - quick/easy loading of the bikes, and it holds them upright and secure, no wobble or vibration of any kind at freeway speeds.
Ana Maria
5/5/2012
Customer Service was excellent and fast shipping.
Danny
5/5/2012
Wow. You are a together company. I am impressed.
David
5/5/2012
Everything was showed in selection and on how to install before I purchased. Great price, was up-graded shipping at no extra charge. Keeping this site on hand for others. Great site. Easy to find what you need.
Edwin
5/5/2012
Easy to install. Was surprised with the metal backing plate. Most of these are all plastic. Good value and very satisfied. Very quick service. Thank you.
John
5/5/2012
Hitch arrived quickly and in perfect condition. Extremely simple to install the fit of the hitch is great. Were very happy with the hitch. And the support videos, etc from etrailer absolutely first-rate. We had to order an extender for our 2006 CR-V. We called customer service with a few questions and got above and beyond help. She not only answered all our questions, but actually went and looked at the extender and then called the company Curt to make sure it was a class I fit. We've only used it 2 times, but love it! Thanks, etrailer for great service and products.
John
5/5/2012
As advertised, the hitch for my Honda CR-V and wiring harness were very easy to install. The installation videos provided concise and accurate instructions. Would recommend your products to anyone wanting to install a hitch.
Phil
5/5/2012
I've been ordering from etrailer.com for years. I always get great service and quality products at a reasonable price.
Robert
5/5/2012
I think that you have a very good sales staff. The person with whom I dealt could not have been more congenial, patient, and knowledgeable. The sales rep could not have been more helpful I was also pleased to receive, shortly after placing my order, a confirmation of my purchases together with photos of the items purchased. I am also impressed with your shipping department. I placed my order late this afternoon and about four hours later I received a notification that my purchases were on their way and I had the tracking information.
Bruce
5/4/2012
The rep was great to deal with over the phone! My order shipped the same day and was delivered 2 days later. The Rola Swing Away cargo system exceeded my expectations and took less than 30 minutes to install. Thanks!
Bryan
5/4/2012
I want to thank you for shipping my merchandise so quickly. Received shipment this morning. Really appreciate it. Thanks again.
Clarence
5/4/2012
Prompt service for replacement fender clearance lights.
Donald
5/4/2012
I just wanted to say thank you for the service you provided. It has been a pleasure dealing with your company.
Jeff
5/4/2012
This was the most efficiently handled sale that I've had on the internet.
Jim
5/4/2012
Wow...I ordered the hitch kit yesterday and it arrived today (Indianapolis) in time to install over the weekend. Unbelievable super fast shipping...Thank You.
Jim
5/4/2012
Lightning fast service and delivery. Hitch was ordered Wed and was received Fri morning. I installed the hitch Friday evening. Everything is perfect!!!
Larry
5/4/2012
Love It!!! The website is very user friendly, easy to navigate, and also provides additional information on installation, including videos. I believe I've found my source for all future purchases.
Mark
5/4/2012
Excellent!
Peter
5/4/2012
Very helpful, actually made purchase in a matter of minutes, thank you very much.
Randy
5/4/2012
Thanks for your speedy service.
Roland
5/4/2012
Jai reçu mon produit dans un délait résonnable et tout était impécable. Très satisfait de la qualité et du service. Merci
Romeo
5/4/2012
Excellent help online.
Ronald
5/4/2012
Product arrived on time and in good shape.
Thomas
5/4/2012
My buying experience was excellent, the customer service rep was very responsive and took care of the transaction quickly. I would buy from etrailer again. Thanks!
Alfredo
5/3/2012
Excellent service and communication. Shipped right away for an excellent price.
Allan
5/3/2012
This was our second order since 2011. The staff is very helpful and pleasant! The prices are the best we have found.
Ben
5/3/2012
The canoe cover is great. It fits perfectly. The shipping was fast and fairly priced. Thanks
David
5/3/2012
You guys are awesome!
Donald
5/3/2012
Fast, friendly service, best prices.
Fred
5/3/2012
I think Etrailer is the number one choice for anyone looking for grade A+ items and service.
Jeff
5/3/2012
I was able to find what I needed and order it quickly and easily - moreover, Eric upgraded my shipping without my asking and at no extra charge! Awesome!
John
5/3/2012
I am amazed, if the quality of the parts I ordered equals the quality of customer service, I will be a very happy customer. I wish our company had the same level of customer service as yours. I will be ordering more parts in a few weeks.
Jonathan
5/3/2012
Your staff was very helpful and knowledgeable about your products and shipping times. The hitch made it to my door in three days with regular ground just as promised. I was able to install the hitch on my wife's Beetle in about 30 minutes with my son's help, which was well inside the 45 minutes recommended. I had a wonderful experience with etrailer.
Michael
5/3/2012
The order process is easy. Items ship fast. Second time I have ordered from them. No problems. Will order again from them.
Neil
5/3/2012
Top quality product, Very competitively priced. Order processed and shipped in a timely manner. Arrived on schedule and in excellent condition. Can't ask for more!
Raymond
5/3/2012
The site was easy to navigate found exactly what I was looking for. My part arrived in a timely manner. The people at etrailer sent me email updates right from the time I ordered and when it shipped letting me when the expected arrive date was. Thanks.
Robert
5/3/2012
Great customer service, super fast shipping!
Ryszard
5/3/2012
It's my thrid time with etrailer and what a service!!! So great doing business with you!! I will talk about etrailer to all my friends! Thanks again!
Sébastien
5/3/2012
This is my second purchase from e-trailer. A trailer hitch and now a cargo carrier. I was absolutely impressed with the speed in which both purchases were delivered to me. Excellent service.
Steve
5/3/2012
I purchased from etrailer.com because their prices were competitive, reviews by previous customers were very positive, and they provided substantial information on their website about the various products carried. I would have purchased via their website, but purchsed over the phone after asking several questions. The ordering experience was excellent: order was shipped quickly post-order information provided was excellent and timely the order arrived quickly, and was as purchased. Bottom-line: an excellent purchasing experience.
Thomas
5/3/2012
I enjoyed shopping at etrailer. The person I spoke with was very happy and very pleasant to talk to. She was very helpful and very concerned that the order I placed was correct. She should be commended for her attitude and concern for others.
William
5/3/2012
You guys are awesome. This is my second order in less than one week :) Thanks!
Amar
5/2/2012
I think the service was awesome. I called, the lady was sweet, nice, respectful, and even helped me match all the parts I needed so they would work together, and on top of that she got my order done and shipped. Best service I have ever had.
Antonio
5/2/2012
Great company, very responsive and fast shipping!
Daniel
5/2/2012
Outstanding service, shipped sooner than expected, great pricing on products.
Dominic
5/2/2012
Great turnaround, even after I ordered the wrong item, called, and got it fixed.
Donald
5/2/2012
Best prices I checked 3 other places before I placed my order. Nobody came close. I highly recommend!
George
5/2/2012
Great prices, cant beat it!!
Gil Jr
5/2/2012
Nice ease of use web site. Good delivery. Good quality product.
Kirk
5/2/2012
Excellent phone support! Super fast shipping. Good prices. Very satisfied!!!
Mark
5/2/2012
Received the part in 4 days; installed and it's working perfectly. Thank you very much for your help and excellent service; I'll be back next time I need trailer parts!
Mori
5/2/2012
Thank you for your fast delivery with ups. I will use this company again.
Thomas
5/2/2012
The etrailer.com website is very easy to navigate, the products I was looking for were easily located and the prices were very reasonable. The items were shipped in remarkable time. This is the second time we have ordered from etrailer and we are very satisfied with the service. The instructional video on the site was much appreciated.
Timothy
5/2/2012
I called you guys and you were great and the order was shipped the same day. I run a marina and boat yard/campground. Not only will I recommend etrailer I will use you for all my trailer needs. Thanks a million for excellent customer service.
Tommy
5/2/2012
Awesome customer service.
Valentino
5/2/2012
Thanks for the upgrade and the prompt service. Hard to find service like this now days. I will tell friends and family about etrailer.com.
William
5/2/2012
Sales reps were knowledgeable, friendly and easy to understand. You keep customers notified of order and shipping details. An overall good experience.
Adam
5/1/2012
Great website and service. Great descriptions for the products and a large variety of products. I also like the shipping calculator and quick shipping. Smooth navigation and fair prices. I am very satisfied with my shopping experience here.
Alena
5/1/2012
Called talked to someone on the phone. Very friendly and helpful, left me feeling relaxed that my order was going to ship without delay.
Bobby
5/1/2012
So far so good... The ordering process and email confirmation has been aces! I have already recommended etrailer.com to a friend and will check here first for future purchases.
David
5/1/2012
Good experience, vast selection of parts available, good prices.
Gina
5/1/2012
Just got my mirrors on may 1/2012. Just tried them fits perfect and easy install after I saw your video on how to install them, looks nice and shipping cost was cheap, and I would do business with you again. Thank you.
Glen
5/1/2012
I searched on the internet and locally for tires for my trailers. I could not find any place that would approach their price and service. They had free shipping with the order and the order was expedited and delivered within a very reasonable time. They provided a tracking number that allowed me to plan my being home when the package was delivered. Thanks etrailer.
Jack R
5/1/2012
Good site, good service, What more can you ask for?
John
5/1/2012
Thank you so much for your help and courtesy! I couldn't believe when I got my order in just 2 days!!!! I will def refer you to anyone needing trailer parts.Your company is the definition of customer service. I'll send pics when I'm done. Thanks again.
Jon
5/1/2012
Excellent service. Exactly what I needed and the free 3 day shipping was great.
Justin
5/1/2012
Great service and price. I asked for prompt shipping and received it.
Richard
5/1/2012
So far so good. All of your staff have been very nice and a pleasure to work with.
Robin
5/1/2012
What an awesome experience. The Etrailer employees are top notch and went out of their way to make me happy. Truly a professional business.
Ronald
5/1/2012
Excellent service again. I have order twice all ready and excellent service both times. Will order from again.
Steve
5/1/2012
Great price and overnight delivery. I will shop here again. A+++
Will
5/1/2012
Excellent service, communication, and website!
Betsy
4/30/2012
This product is a great fit and clean installation. Extremely happy with our purchase and would recommend etrailer.com to everyone looking for trailoring needs. We were recommended to etrailer and are happy we listened.
Bryan
4/30/2012
You guys are crazy fast! Do you even sleep? Wow! I will use you again for sure.
Christine
4/30/2012
I recommend etrailer as a good company to do business with. I ordered a hitch, I received it sooner than I anticipated and I just ordered a bike rack and found that between the price and the free shipping, I got it cheaper than I could anywhere else!
Dawn
4/30/2012
I talked to a customer service rep on the phone, she was very nice and very helpful!! And your based in the USA!! That means a lot to me as a customer. I will definitely order my trailer supplies from etrailer. And very fast shipping.
Frank
4/30/2012
Great service, good follow through, constant communication, and I am one very impressed customer.
Frederick
4/30/2012
Great service and great price. Shipping was prompt.
Gary
4/30/2012
I ordered my trailer hitch on Thurs. and received it the following Sat. One reason I ordered from etrailer was the instructional video. This made installation a breeze. I have no negative comments on the products or service. Thanks for the service and Info.
Gordon
4/30/2012
Everything went great.
Guy
4/30/2012
Great customer service and products! Fast shipping, quick and easy installation.
Leo
4/30/2012
Everything is great, thank you.
Louis
4/30/2012
One word. Awesome!!!
Mark
4/30/2012
Had hitch within 2 days of ordering-standard shipping. Videos were very helpful with wiring. Easy to install hitch. Good company to deal with.
Mike
4/30/2012
So far, as a first time customer I'm very impressed both with the etrailer.com website and their service. I ordered a brake controller with 2-day shipping at 4:37pm in the afternoon. Received an email at 6:37 pm that it had been shipped. I also submitted another order using the free shipping offer. The website is very clean, simple and easy to navigate, unlike so many websites today that are way too complex. The videos are well done and very helpful. To be truthful, I found my items on a couple of sites for a few bucks cheaper, but I'm glad I decided to go with etrailer.com. Assuming all goes well receiving both orders, I'll be back!
Philip
4/30/2012
Ordered a Hidden Hitch receiver for MDX and a Thule bike rack. The service was excellent. The customer service reps were very knowledgable of the product, very helpful in helping me choose the right product. Price was very attractive and competietive compared to Acura OEMs. Product arrived on time. Certainly will shop more.
Ravindra
4/30/2012
It was a good experience!!!
Ronald
4/30/2012
Easy format to find the right hitch and 3-5 day free shipping when I originally selected 5-7. Little perks that make the whole experience just that much better.
Salvatore
4/30/2012
The people are the greatest to work with. Everyone was so courteous and helpful. The service is superb. My order shipped in a few hours after I placed it. I will definitely shop etrailer.com again if I need anything for my rv.
Tony
4/30/2012
This is the best service that I have ever gotten from ordering something online. I was kept informed during the whole process.
Wendell
4/30/2012
Shopping was painless, Lots of choices. Prices were great! Free shipping was a major + !!! Good site. I'm Happy
Will
4/30/2012
Very impressed so far, I am excited that my shipping was upgraded for free!
Benjamin
4/29/2012
Etrailer has yet again overwhelmed me with their excellent customer service, lightning-fast processing, and rock bottom prices. Keep up the great work!
Brandon
4/29/2012
Your very quick at get the orders out. That was nice that it was sent out in the time line. Keep up the good work.
Charles
4/29/2012
Wow, great price, awesome product, fast delivery - 5 days to québec. Nice installation video on youtube. Thanks a lot, appreciate your business.
Dominic
4/29/2012
It has been a very enjoyable experience dealing with etailer.
Donald
4/29/2012
Right on!!! My order was sent out fast and had it within 5 days. The order was of high quality and was just what I ordered. The shipping was free and I plan to place another within a few days. I also liked the installation videos that you can view with your order. Keep up the great service.
Donald
4/29/2012
Very nice to purchase items from. Fast shipping. Quality parts!!!
Garret
4/29/2012
My order worked out perfectly.
Gilles
4/29/2012
It's nice to find a company that actually has customer service. After ordering two of an item on Saturday, I called the next day Sunday and got a hold of a customer service person who corrected the quantity to 1 immediately. Thanks to etrailer for being ahead of the competition in customer service.
James
4/29/2012
This site and your staff have been fantastic! I am in the process of rebuilding my trailer, I am a carpenter by trade and know very little about this. Since I found your video on line about trailer rewiring and replacing leaf springs, I found it very understandable and followed it to the shopping site, I have found everything I need and videos to back it up. You have my business from now on!!
John C
4/29/2012
Great part at a great price. Fast shipping.
Matthew
4/29/2012
The best price I could find and fast and easy ordering. What more could I ask for?
Mel
4/29/2012
Easy transaction. Excellent product. Easy instructions to follow. I would highly recommend this company I already have, actually.
Michael
4/29/2012
Again, I really like your web site. Lots of information is provided for each item. The questions that other people asked helped me to make my decisions (and avoid problems). I feel great about my purchase and it hasn't even arrived yet. The emailed invoice with item photos is fantastic. Finally, the customer service is first rate. You were extremely helpful in solving my problems today!!
Rainie
4/29/2012
Professional, fast, quality product at a reasonable price.
Ray
4/29/2012
Great in every way.
Curtis
4/28/2012
The wiring harness works great. Super fast shipping and great customer service.
David
4/28/2012
WOW! you guys are awesome! Thank You!
Dwane
4/28/2012
Best prices, easy parts lookup. GREAT shipping.
Gerald
4/28/2012
Easy to read web site. Very satisfied.
Jake
4/28/2012
Absolutely amazing service! Thank you so much for the quick delivery and quality product!
Jeffrey
4/28/2012
Wow, I placed my order at 7:47 pm on a Friday night and got a notice at 10:51 pm same day that it had shipped! Now that is fast service!
John
4/28/2012
The trailer hitch harness for my 2006 Dodge Durango was very simple to install. I also had to add the four pole to five pole converter it was very easy as well. Thank you for two great products!!
Kimberly
4/28/2012
Excellent transaction. Great communication and tracking info. Competitively-priced items received in perfect condition on time. Thank you.
Patrick
4/28/2012
Great! Thanks for everything. My buying experience has been top notch so far. Look forward to receiving the products.
Anthony
4/27/2012
The shipment of my order was second to none. I couldn't believe how fast it came. The videos are awesome, taking the guesswork out of the installation.
Craig
4/27/2012
Etrailer had the best prices I could find anywhere! The service was great. I will order from them again! Great products, prices, and service!
Gary
4/27/2012
Great service, cannot believe how quickly the order was shipped. Thanks for the e-mails to keep us updated.
Jack
4/27/2012
The shopping part was very easy and efficient. The shipping rates were reasonable. The communication is very good.
Jackie
4/27/2012
I love your website! I've purchase from you in the past, but with my most recent order, a trailer hitch mounted bike rack, I opted for the free ground shipping. You guys upgraded me to the Express shipping for free so that I would get my bike rack sooner. Absolutely love your customer service. Would HIGHLY recommend your site to anyone looking for towing products and accessories.
Jesse
4/27/2012
Very responsive company and provides good customer service. Shipments are on the mark and products are good quality.
Jose
4/27/2012
Quality products. Prompt shipping. I will purchase other items from e-trailer.com
Joseph
4/27/2012
Great, fast and exactly what I wanted.
Justin
4/27/2012
Just wanted to let you know I got my order yesterday. What fantastic service, thank you.
Kay
4/27/2012
Excellent product and service. I ordered on Sunday using standard ground delivery and the product arrived on Tuesday. Multiple email notifications were provided to keep me apprised of the status, even a notice once the package was delivered to my door. Excellent job guys! I'll definitely be back.
Kevin
4/27/2012
A+ service, got it in two days
Mitch
4/27/2012
Excellent service, shipped and delivered my order quickly and as promised.
Patrick
4/27/2012
Great service and instructions. It took longer to read the instructions and watch the video than to install the kit.
Phillip
4/27/2012
I would say purchasing from your site has been very good.
Ralph W
4/27/2012
The customer service I received from the rep at etrailer was outstanding. She was really helpful.
Richard
4/27/2012
Got my truck bed toolbox a couple of days ago. Everything was perfect. Thanks!
Andrew
4/26/2012
I purchased a great enclosed, all aluminum trailer from my local dealer. I wanted some accessories as this trailer will sometimes be used as a toy hauler. I asked my local dealer to acquire various parts such as racks, etc. I purchased the trailer in February and never heard back from the dealer. I started shopping online for various components to outfit our trailer properly for the mission. etrailer had everything I needed for a fraction of the price of local retail! And free shipping! My order was processed rapidly and then I was notified that my order would arrive sooner than promised. Rarely does an online shopper have this good of an experience with an online retailer. etrailer is great at what they do. Never forget that online shoppers want to know the status of their order, they want stellar customer service and don't want to wait for a back order. Etrailer's website is easy to navigate. In this economy, companies that provide great service like etrailer will outperform those companies that don't. And great employees, who have been communicating with me about my order, represent their business exceptionally well. People are willing to pay more money for great customer service but they dont have to with etrailer and their stellar staff. Thanks guys for a job well done!!!
Chris
4/26/2012
This was amazing. I ordered on line on a Saturday, and had a question, so I emailed them. And within an hour they emailed me back with an answer!.. Then shipped the next day. Superb web experience so far!
David
4/26/2012
Had a good experience ordering from etrailer. Web site is easy to navigate, order came quickly, and loved all the update emails I got on the order status.
David
4/26/2012
I was extremely pleased with your website, made it super easy to find what I needed to refurbish an older snowmobile trailer. The shipping was very fast and I received exactly what I ordered. Great site and company, quality merchandise reasonable pricing and free shipping to boot, thank you.
Jason
4/26/2012
Your customer service is completely awesome. Someone actually called to help me complete my purchase and ensure the order was fulfilled. That's about a lost art these days. Thank you etrailer.
Jason
4/26/2012
Service was great and so was the product!
John
4/26/2012
Easy site to use. Tracking was available. No complaints!
Justin
4/26/2012
Very comprehensive web site. Had virtually everything I was looking for and more. Timely order processing and dellivery.
Loyd
4/26/2012
Competitive pricing. Free shipping on my order made all the difference when buying over the internet because it requires shipping. I liked the email confirmation and even more so the package shipped conformation. I was very impressed to see that I received a shipped confirmation well before the estimated time frame and that I had a tracking number with it.
Mark
4/26/2012
Site was clear with description of items ordered. Time frame in which I received order was great. Will order again.
Patrick
4/26/2012
Fantastic! Customer service rep was friendly and knowledgeable. Order received in a few days and tracking available each step of the way. Very satisfied and would definitely recommend to my friends. Thanks!!!
Raul
4/26/2012
Very satisfied with your inventory and the quality of personnel you have working for you…The person I spoke to was both very knowledgeable as well as helpful and courteous.
Ronald
4/26/2012
They are QUICK to get it done.
Tim
4/26/2012
Wow! What a great company! Super quick shipping, great follow up, and a great price. Plus, a great website to use! Thank You!
Brian
4/25/2012
Excellent and easy to use website. Follow-up on order and shipping status was timely and much appreciated.
Bruce
4/25/2012
Great !!! Excellent selection, price, and service.
David
4/25/2012
I want to say etrailer.com is great. Good prices, fast service and GREAT customer service. The videos were very helpful. I ordered items two times and and another time I did not buy but received helpful information on 5th wheel frame brackets that I bought at the RV dealer.The girls on the phone were nice and very knowledgeable.THANKS.
David
4/25/2012
Wow, what a great price! And very easy to place my order…Thanks…
Frank
4/25/2012
Awesome!!! You guys have some of the best service I have yet to experience, also price was very fair for the product ordered.
Jack
4/25/2012
The trailer hitch came in a few days all nicely packaged and ready to install. It took me about 40 minutes to install it and I didn't need any extra help. I used it the next day to help haul 3 bikes on a bike rack and we had no problems for the entire trip. It was great. Now I need to figure out how to put a cup holder on it for when I finish my mtn bike rides I can sit on my tail gate and enjoy a beverage. Thanks
John
4/25/2012
The woman on the phone was extremely helpful, all products were shipped as quickly as possible!
Jon
4/25/2012
Great and friendly.
Kerry
4/25/2012
I use the carriers as a front rack on my VW Vanagon. Easy to mount to the pipes. When not in use you just slide the system off the premounted brackets or back again when needed.
Klaus
4/25/2012
Order received, shipped, and arrived promptly.
Reinhold
4/25/2012
Great! Thanks for the stellar customer service!
Scott
4/25/2012
You should be nominated for Best Customer Service anywhere. You will get all my business.
Troy
4/25/2012
My order was processed quick. I am satisifed with the price and the quick response. Thanks!
Bernard
4/24/2012
Good price and fast shipping. Quick email updates regarding order.
Donald
4/24/2012
I ordered at 8:00 AM, it shipped out by 2:00PM, this was heavy equipment fifth wheel hitch very impressed with their expedited shipping policy. First time doing business with this company but so far the experience has been very professional.
Larry
4/24/2012
Excellent custumer service and ligtning shipping department. The best.
Luis
4/24/2012
Ordering from your company has been very easy. The order was received and shipping details were sent within hours. etrailer is a great company to do business with.
Reynold
4/24/2012
Wow… thats all I can say. I searched the internet far and wide, spoke to several manufacturers and dealers and didnt even get close to the customer service I received from etrailer.com!! I ordered a 5th wheel landing gear side the driven side and had to know for sure if the replacement would work with the actual driver side that I had. I called customer service and spoke with a rep and asked her specific questions regarding measurement and mounting tabs. She told me she as I couldn't tell from the pictures, but she would find out and let me know...and that's exactly what she did. She went to my order, pulled the item, verified mounting tabs and even measured the distance between mounting tabs...truly a memorable and recommendable experience. Thanks etrailer.com…not only did you have what I was looking for, but you had it at a great price and your customer service is superior.
Robert
4/24/2012
Thank you for the upgrade for shipping. I really appreciate this! I hope this hitch works for the cross country move I am doing while using the uhaul trailer. I will definitely refer you to family and friends. Thank you.
Rutger
4/24/2012
Fast & free shipping is great. Following the position of your package on the mini-map was really helpful. Good customer support. Good diversity of products.
Ryan
4/24/2012
Good price - Good product- Good service - will recommend to my friend for sure.
Thomas
4/24/2012
It was a good shopping experence. The help the rep gave me over the phone was excellent. Thank you so much.
William
4/24/2012
Prompt shipping, great product.
Bill
4/23/2012
Thanks a million. Awesome service!!!
Daryl
4/23/2012
I needed to get the order sooner than expected. The rep found the order status in very short order, and was able to expedite the shipping for me, making it possible for me to make my travel deadline! That was huge! Thanks for making things work out!!
Gary
4/23/2012
The rep was terrific! Professional and courteous. It was a pleasure talking with him!
Harry
4/23/2012
Thanks for your note. As some might say here in rural NC, y'all done good!
Henry
4/23/2012
Service was great, fast shipping!
Joel
4/23/2012
The parts were fine, but the website is spectacular. All the information to install the flush mounted lights were on the sales info page for the product. I could have prepped for the install prior to delivery, as all the pertinent dimensions were supplied. Do you know how rare it is to have actual technical info provided prior to the sale? Remarkable! Shipping? I ordered on the 19th and it was delivered on the 23rd Outstanding! Communications? Immediate confirmation with a contact name and phone number, and another note when it shipped. All you can ask for. Anyway, I'm pleased with your perfornance, Good Job.
John
4/23/2012
Very good service and very nice people to deal with on phone and good email follow up.
Kenneth
4/23/2012
Hi, I've shopped a lot of online retailers and just wanted you guys to know your company rocks. This is the third order I've placed with you in the last month. Always ship right away, follow up immediately and your tracking link is awesome. It's a pleasure doing business with you all. Thanks!!
Mark
4/23/2012
Nice web site - easy and simple. I like that.
Michael
4/23/2012
Great shopping and follow-up experiences.
Paul
4/23/2012
Replacement Toyota wiring harness exactly as advertized, recieved in 3 days, took 15 minutes to install.
Rex
4/23/2012
HI ,thank you for a very nice service ,I receive my delivry this morning im very happy is very nice ,the look is good and the quality is very nice to thank's again and I will check for next time bye
Serge
4/23/2012
Amazing customer service. Very friendly and helpful staff.
Travis
4/23/2012
I'm very pleased with the delivery service. Better than anyone I have dealt with online. The items are as described on the specs. I will definitely buy more from your store. Keep up the good work and more power.
Victorino
4/23/2012
This was amazing. I ordered on line on a Saturday, and had a question, so I emailed them. And within an hour they emailed me back with an answer! Then shipped the next day. Superb web experience so far!
Attn:
4/22/2012
Great products, great communication, great experience. What more do you want?
Christopher
4/22/2012
Tire cover fits great and looks awesome. Thanks.
Dennis
4/22/2012
The fastest shipping I've ever experienced, and I'm 63 years old. If the product is as good as shipping, I'm going to be VERY happy.
Gregory
4/22/2012
Etrailer is great. Low prices, courteous staff and quick shipping. Will do business with again and again.
James
4/22/2012
I have bought several items with etrailer and all have been good experiences. I have never had an issue with them or their parts. I like buying made in the USA and they seem to let you know when an item is made in the USA. As I said, I have bought several times before and if I need something they have, I will most likely buy from them them again.
Jeff
4/22/2012
The keys I ordered arrived 2 days sooner than the anticipated delivery date. Not to mentioned that they actually worked and opened a car-top carrier I purchased 15 years ago. Your service is top-notch. I have a drive-on boat trailer, and a service / utility trailer and I will be getting all of my trailer and hardware needs from your company from now on. I've looked over your web site and not only does it seem you carry all the 'goodies', your prices are quite competitive. I've been in business a long time and I truly appreciate folks like you. Thanks again!
John
4/22/2012
Great customer service, super fast shipping.
Michael
4/22/2012
ETrailer is a great company. Not only do they have unbeatable prices, but their on line tutorials make every job a cinch. And if you still get stuck, technical service is only a phone call away. I have purchased 3 times from them and every order was smooth and easy. They are my go to guys!
Paul
4/22/2012
My order was processed incredibly fast. The web site is very easy to use and I especially liked the installation video. Great customer service and feedback.
Richard
4/22/2012
Best prices & selection of controllers. Easy to navigate web site and installation videos cut install time way down.
Robert
4/22/2012
Quick response on the order as well as shipping. Delivery arrival was earlier than estimated. Video of the installation of the item was truly the selling point.
Robert
4/22/2012
I like etrailer because it was on the internet, and you have what I want. Thank you. Keep up the good work and good deals.
Shelby
4/22/2012
I have dealt with several people at etrailer and all have given me an excellent level of service. I'll be back!
Tony
4/22/2012
Nice selection, good pricing, and ordering process was easy.
Victor
4/22/2012
Thanks for fast shipping of the product and exactly the same as it was advertised.
Charles
4/21/2012
Excellent experience! I will definitely do business in the future. Thank You!
Gerald
4/21/2012
Started to order on line, then saw the 1-800 number. Prefer to deal with a live person vs. keyboard and monitor. Very friendly sales lady, knowledgeable and polite. Efficient with the order and pleasant closing of conversation for order. Very reasonable price for item and shipping was free. Life is indeed good.
James
4/21/2012
Sales associate was very helpful and the order came in sooner than expected. Perfect online buying experience. I needed a trailer hitch for my wife's Camry, mission accomplished.
Joel
4/21/2012
I am very pleased with my experience with etrailer. I ordered my brake controller and was kept advised every step until it arrived in my mailbox. Easy web site to navigate to find what I was looking for. Would definitely shop from etrailer again.
Ken
4/21/2012
Everything came as expected. Good quality and service.
Michael
4/21/2012
I placed the order on Monday and received the tires Friday. That is great service! Very easy, pain-free transaction.
Raymond
4/21/2012
Three day delivery, two hour install, everything worked great. Very impressed.
Robert
4/21/2012
Your rep was very helpful in everyway possible.I was very happy with the price, and very helpful viedos on install. I was happy with free shippping, I also asked about senior disount, we had a laugh about that.I checked on line, with other companies, and they all had shipping cost. Thank You!
William E.
4/21/2012
I don't normally do this, and I shop a lot online, but your customer service is top notch! I was worried about not having my trailer mirrors for a camping trip next week and this order was processed and shipped within hours of my order. Couldn't be happier and you have a customer for life! Thank you.
Aaron
4/20/2012
If you need tires the prices are good. Super fast shipping.
Ben
4/20/2012
I called to place an order with e-trailer. I spoke with your rep who sounded excited to assist me in placing my orders. She made me feel like a person of importance with a vibrant and professional voice. I'm still thankful for a few 800 numbers. I hope I speak with her the next time I place an order.
Ken
4/20/2012
Fair prices, courteous and competent staff, fast service. Great to buy from them.
Loyd
4/20/2012
I am very impressed by the fast and courteous service you offered.
Roger
4/20/2012
Very good products. Received items in a timely manner and recieved an email that said my order was on my porch. Soon as I drove up, there was my order. Needless to say, I will be ordering more from these people.
Ronald
4/20/2012
Prices were good, especially with the free shipping. My order was shipped fast. Nothing to complain about here. Thanks.
William
4/20/2012
Excellent!
Ben
4/19/2012
Thanks. Just to let you know I think you guys have great customer service. Keep it up.
Carl
4/19/2012
We were pleasantly surprised to receive the mirrors today and have HIGHLY recommended your company to three friends already. The quality is good, they were easy to install and look great. Your fast delivery has been the best of any place I have ever ordered. Thank you for processing our order so quickly and for the prompt service. Please pass this message along to others in your company that want to know and should know. I am also going to post my positives comments on your website. Thank you very much,
Cheryl-Dawn
4/19/2012
Easy to find things on the website - checkout good - quick delivery - good prices.
David
4/19/2012
I am always cautious when dealing with new companies. I am so impressed with e-trailer's customer service and quality products I have already made two separate orders in two days. They make it like Trailers for Dummies….too easy. Highly recommend.
Erik
4/19/2012
Dealing with the sales/customer service people has been pleasant and professional.
Frank
4/19/2012
I was very pleased with the service. The hitch arrived on time as planned. The video instructions were superb.
James
4/19/2012
Fast and friendly. Had a problem with billing address, called and your staff fixed it quickly and called me back to let me know it was all taken care of. Very efficient. Thanks.
John
4/19/2012
I looked up the products online but called in the order to ask questions first. The company rep was very helpful and knowledgeable of the product. The order was placed without any problems. I then found another item I wanted to order and called back - the second rep, again, was very helpful and expedient in handling the addition. The order was processed and I should receive it in a few days. Thank you etrailer.com for your professional and pleasant workforce.
Kristi
4/19/2012
I'm glad we found you guys! We have two trailers and you've got lots of neat stuff and great customer service. Thank you.
Lailja
4/19/2012
Great product and great price.
Michael
4/19/2012
I had a great experience with etrailer. The service I received when placing my order was great and the shipping times was very reasonable. Costs of the items were reasonable as well.
Paula
4/19/2012
This was my first etrailer order online and I am totally impressed. I ordered towing mirrors and a replacement wiring harness and received them in only 9 days! All the way from MO, USA to NS, CDA. Well packed and nothing damaged. Everything fits and operates. Thanks etrailer from a very satisfied customer.
Robert
4/19/2012
Absolutely fantastic. I've ordered nine times from etrailer.com and they have consistently exceeded my expectations. I wasn't able to find a better price or faster delivery.
Rocky
4/19/2012
I needed some help with getting the right parts to fit my Dexter axles. Your rep made it easy. She had all the answers and made it go very smoothly. I will shop with Etrailer again for all the rest of my parts needs.
Tim
4/19/2012
Just installed the axle flip kit it looks awsome and was really easy to do. I will be ordering another kit to install on my dad's fifth wheel. Etrailer.com was good to work with.
Adam
4/18/2012
Best prices on the internet for bike racks! Fast and free shipping will definitely buy from again.
Bryan
4/18/2012
etrailer.com has the parts you need, and prices are competitive with other retailers. Items are shipped quickly, and the free shipping is a plus.
Dale
4/18/2012
I did a lot of research and read a lot of reviews on hitch cargo carriers. I ordered the 24x60 carrier, light kit and large cargo bag Friday night. My order arrived today. Wednesday. Etrailer must have been following reviews because my boxes arrived in perfect condition, directions were flawless and 30 minutes later it was on my 2011 tahoe with the light kit working perfectly I would recommend this to anyone and order from etrailer again. I also got a credit for the price guarantee that I thought would be a joke. Great customer service, product and shipping.
Douglas
4/18/2012
Ok, I wish every retailer had half the level of customer service I experienced with you all. From taking my order, notifying me that it shipped, showing up a day earlier than promised, notifying me that it was delivered to my garage, and sending me a link with helpful information about the products I bought! Great experience!
Douglas
4/18/2012
Thanks! Wish you guys did more than trailer stuff. Great service and fantastic website!
Douglas
4/18/2012
The rep was very helpful and went the extra mile to get the information we needed. The item was as described and shipped quickly.Thank you.
Giles
4/18/2012
That was the easiest transaction I've ever made. You were well informed and had all the answers to the multiple questions I asked. Have a great day!
John
4/18/2012
Etrailer is one of the best, most customer service oriented etailers. I will buy from them again.
Kelly
4/18/2012
I love etrailer. Very responsive customer service. Worked through my issue flawlessly.
Michael
4/18/2012
Hitch arrived right on time. Installation of the hitch was a snap on the Rav4 took about 40 minutes. Wiring kit was very simple and easy except for threading the power wire to the battery more a Toyota issue and not a wiring kit issue. Videos of installation of hitch and wiring kit were great and very helpful.
Charles
4/17/2012
It was very easy to find what I needed. I also like the how-to videos too.
Harold
4/17/2012
Thanks for the email. Let me just tell you that the etrailer.com website was easy to navigate and the prices are the absolute best. I have already told people about the selection and cost. Now I have to tell them about your customer service! Thanks again!
John
4/17/2012
I was amazed at the price. I had some questions about size and functionality, so I called the 800 number. I received over the top service. I was even given the opportunity to wait on hold while they called the manufacturer for me. I never felt pressured or rushed. I felt like an important customer, even though I was only purchasing a bike rack. Can you believe that? Thanks.
Judy
4/17/2012
Great service.
Lewis
4/17/2012
I am impressed, and I don't impress easily. I ordered my hitch late Saturday night, and came home Tuesday afternoon and my hitch was already here. The instructions said it would take 35 minutes to install. Wrong... it took 25 minutes, and I didn't rush. Again, the instructions had a list of all tools needed, torque values and easily understood step by step plans. Well done guys. Again, I'm very impressed!
Ray
4/17/2012
Flawless transaction. Thanks!
Rick
4/17/2012
The staff is very helpful. The woman on the phone was pleasant to talk to and very knowledgable
Steven
4/17/2012
I needed to order some trailer lights but didn't know the correct part numbers. I called them and the salesperson was knowledgeable, polite, and very helpful. Prices are reasonable and shipping quick.
William
4/17/2012
You folks amaze me! Order to shipping confirmation within two hours! I wish all vendors were this good. Keep it up!
Anthony
4/16/2012
Good quality wiring harness. Excellent tech support when I encountered grounding problems.
Arthur
4/16/2012
Really easy to find parts and the video was really helpful to install my wiring harness for my trailer brakes.
Bill
4/16/2012
Super!
Bill
4/16/2012
Awesome, great prices and fast shipping. A lot more ordering to do! Thanks, etrailer!
Dominick
4/16/2012
Very happy. Product was exactly what I'd asked for, replacement hardware for a 10+ year old purchase.
Eric
4/16/2012
The salesperson was very helpful filling my order. I had some questions that I needed answered before I placed my order. She told me the part # after I told her what truck I had. I was able to look it up to see if that was what I was looking for. I also needed a handle for a old Reese 5th wheel hitch. I couldn't find it on your web site. She did! Thanks
John
4/16/2012
Etrailer hasn't let me down yet. Keep up the good work.Thanks.
Joseph
4/16/2012
Bought the Curt Class III 2 hitch and a hitch cover. No problem! They shipped the hitch right away and no problems with it. Used their pricing guarantee and got 110 of the difference, no problems! Did the same for the bike rack I ordered! Shop the Internet and use etrailer for their customer service and pricing guarantee!! Thanks etrailer for the wonderful customer service!
Kelly
4/16/2012
Many choices, good prices, and easy to order.
Robert
4/16/2012
I think that etrailer is one of the best, because I had a hard time trying to find a ball mount bike carrier. Thanks for being there.
Rodney
4/16/2012
I was impressed with the speed the item was shipped. The person on the phone was very helpful and took her time.
Terry
4/16/2012
Just a quick note to say thanks for the quality service and the excellent price on a trailer light assembly for my 2007 Equinox. All needed parts were supplied and it was simple to install. I will recommend your site to others and I will not hesitate to buy from you again!
Tom
4/16/2012
Fantastic company to deal with. The Draw Tite hitch I ordered for my 2010 Ford Edge was everything it was advertised to be. On shipping product to me, this company upgraded the shipping to me at no additional cost. A very easy install with the help of the video. So happy with etrailer.com that I am now ordering a bike carrier from them.
Arthur
4/15/2012
Added electric brakes to the rear axle of a trailer we just purchased and etrailer made this painless. Everything fit and shipped quickly.
Brian
4/15/2012
I am not very mechanically inclined. I decided to order when it was $45 dollars cheaper than I could obtain it locally. Figured I could pay someone $40 to install it and still come out ahead. It arrived within 2 days, intact, unscratched, and with all needed parts. I was able to install it myself in about 2 hours. The part about cleaning out the bolt holes was right on. It fit perfectly and looks great. Totally satisfied with the whole experience.
Donald
4/15/2012
Great shipping, excellent product.
Ed
4/15/2012
Thank you, I have ordered several things from you and enjoy your products and service.
Emilie
4/15/2012
Wow. I am really impressed. I placed my order at noon on a Sunday and by 10pm that night I received an email stating that it had shipped. So far I am very happy. The prices were much cheaper than other places that I was looking and the special shipping was decent as well. I would definitely suggest this company to anyone looking for great service and great prices.
John
4/15/2012
As always fast and very reasonable pricing.
Leroy
4/15/2012
Amazing customer service! Order shipped within an hour of my purchase, and also gave additional perks. Will use etrailer again.
Lindsey
4/15/2012
Great prices, excellent communication during delivery process, very quick delivery, and overall a great buying experience. Would have absolutely no problem ordering again from this company. Thank you, product is exactly what I expected.
Mark
4/15/2012
This has to be one of the best designed and engineered items I have purchased in a long time. Installed in minutes.Works great. Well worth the price.
Gary
4/14/2012
Outstanding customer service!! I called to add an item after I had submitted an on-line order and it was handled quickly, and cheerfully. Order has already shipped - Outstanding!!
Jeff
4/14/2012
Nice product and very fast shipping. Thanks.
Anthony
4/13/2012
Buy from these folks! Best price on the web and the best shipping.
Craig
4/13/2012
I ordered this rim yesterday around 2 p.m. amd received the item this morning at 9 30 a.m. I was sure surprised to get it this fast. It was in excellent condition. i want to really thank the customer service rep for all her help. A lot of companies don't go the extra mile to help the customer. I will do more business with you folks. Thanks again.
Daniel
4/13/2012
Thanks for the quick confirmation...your website is great! The videos were well done, informative, and confirmed our decision to get this hitch package. Have a great weekend!
Daniel
4/13/2012
Bought 2 trailer hitches, went right on. Easy thank you for making my day!
Frank
4/13/2012
etrailer is well equipped. I had questions about what I was ordering, but before I emailed them to ask I found all the answers I need. Each item has a list of common asked questions associated with it.
J. Andrew
4/13/2012
My experience with customer service was the best experience I've ever had with any sales rep. She confirmed my item with the manufacturer to make sure it was the correct one and was happy to do it. I look forward to my next order with etrailer.com.
Josh
4/13/2012
I think etrailer.com is great! I got my product fast and the videos really helped me installing my hitch. The customer service has been wonderful. I really can't say enough good things about this company. This is how all companies should do business.
Larry
4/13/2012
Ordered on Sunday, received on Thursday, shipped the least expensive way. Very satisfied. Great web page and very easy to use and order. Thank you.
Mike
4/13/2012
I think Etrailer is one of the best places I have ever dealt with. The price is right and the shipping is fast. The people you call are very nice and know the products so they are a lot of help. I love the web site it shows you how to install your hitch or wire your car. I will always keep them at the top of my list when I need something.
Richard
4/13/2012
Prices are good, shipping is quick and economical, all in all one of my better online ordering experiences.
Aj
4/12/2012
Ordered hitch on Sunday, at my door on Thursday. Well packed, good communication, and the online videos were a big help for installation. Would definitely order from etrailer again!
Andrew
4/12/2012
It is better then I expected. The installation is a piece of cake. It comes with everything you need for the job.
Gabriel
4/12/2012
Extremely fast service and great communication on status of delivery.
Gregory
4/12/2012
Perfect size. Real heavy duty material. Exactly what I wanted for BIG coolers and heavy items that would take up most cargo space in vehicle.
Josh
4/12/2012
Good prices and fast shipping. Provided tracking number. Thanks!
Mike
4/12/2012
I just wanted you to know that I received the order. Thank you E Trailer. The lights are just like the originals on the 5th wheel and fit perfectly. Your price of the lights were the least expensive I could find anywhere. Thanks again. I will recommend you to all my RV Friends and of cour If I need parts, shopping is from e trailer.
Roland
4/12/2012
The customer service rep was very helpful. I got exactly what I was looking for the first time around. Thanks.
Ronald
4/12/2012
Excellent, no nonsense service.
Sydney
4/12/2012
Excellent, no non-sense service.
Sydney
4/12/2012
I am very very satisfied with e-trailer from start to finish, easy to navigate website, great how to videos, also I was able to track my shipment and the products are high quality!
William
4/12/2012
Product arrived on time and in good condition. Items were as described and with free shipping on orders over $150 you can't beat the price. Great selection also.
William
4/12/2012
Haven't had time to install the trailer hitch yet. But the service was outstanding. Had to call twice to make changes to the order and they were handled with no problem. As for the delivery service. It took a total of 25 hours and 6 minutes from the time I placed the order until it was delivered to my door in good condition. Now that is FAST.
Dale
4/11/2012
Very fast. Everything that I needed with my order.
David
4/11/2012
Excellent service. Able to speak to a person with no difficulty.
Gary
4/11/2012
Ordered wiring harness and bumper mount 4-4 late afternoon. Received email quickly that my order was processing ~15 minutes after placing it. Got another email that order has shipped w/tracking 4-6 Good Friday. Order arrived 4-10 after Easter weekend. Got what I ordered! Arrived in good shape - not damaged. I am a happy camper. Great selection of products, very good prices, fast communication, rapid shipping. The next time I want accessories for my vehicles, I am coming here!
George
4/11/2012
etrailer had the Hopkins deer alert for the cheapest price, even after adding shipping. I'm very happy with them. They got right on sending them to me and sent all of the info. Thank you for your service.
Jacob
4/11/2012
I installed the Hidden Hitch on my 2006 Ford Escape yesterday. It took me about 1 hour to install. I did it alone since that's the way I work best. It is sure nice to install an American made part with excellent instructions that are easily understood. Perfect parts and super good hitch. The video was a great help too. Dont change anything, all is well.
John
4/11/2012
Shipping was faster than expected and installation was a breeze. The instructional videos were spot on. Thanks etrailer.com
Josh
4/11/2012
Thanks. I just received my order and its just what I expected. Perfect timing, and fast service. I appreciate your assistance on the measurments of the ball mount and wiring harness. Thanks again
Kyle
4/11/2012
etrailer kept me informed of when my order would be shipped. Great communication to customer. Would recommend to everyone.
Lou Ann
4/11/2012
Thank-you. I especially like the hitch & wiring harness installation videos on your site! They will be extremely helpful when I install the hitch.
Michael
4/11/2012
Thank you very much for the super quick response and excellent customer service!
Michele
4/11/2012
Outstanding Product. It took 30 minutes to fully install. Your instructions are great. I did watch your video. Did it on my own without help. A friend was coming over to assist. Had it finished before he arrived. By the way, I'm 68 and if I can do it anyone can. Your customer service is excellent.
Phil
4/11/2012
Excellent service and very nice voice on the other end of the phone.
Terry
4/11/2012
Best selection of tires, decent pricing, and free shipping were all important. However the most significant service was the invaluable information provided via easy to understand questions and answers. Thank you!
W James
4/11/2012
Broad range of products at good prices. Quick to acknowledge and provide useful info about the order.
Charles
4/10/2012
Great service - best price I could find on the net. Response to any questions was immediate, would shop here again.
David
4/10/2012
I am very happy with that 4 Bike Rack for Trailer Hitches Wheel Mount Swagman XTC4. It tock me a 40 mi. to put that together. Fit very well.
George
4/10/2012
I think you girls and guys do an awesome job. I spoke with someone in customer service and she did an excellent job in getting what I need. Your Lowest Price Pledge policy is great…hassle free. I own 4 different types of trailers and now found a place to purchase all my upgrades.
Jeff
4/10/2012
Been dealing with etrailer since 2007. I have never dealt with anyone who keeps you informed, daily, on the status and location of your order. Couple that with great customer service and products and you have an excellent experience.
John
4/10/2012
Your company has served me very well. I just received my third order in the last two years. The wide range of selection, sound advice, and prompt shipping saves me time and money. Thank you - keep it up!
John
4/10/2012
I called based on the reference I had from my brother - a big customer of yours, as well as being in a pinch for a bike rack I needed by this weekend. The woman on the phone gave me superior service as we discussed the options of shipping. After I placed the order, she stayed on it to make sure the rack shipped on time.
Joseph
4/10/2012
Site is layed out very good, and the customer service is excellent. No problems with products
Laura
4/10/2012
It was easy to figure out what I needed. Great service, excellent price. It came fast, several days before expected!!! Thank you. I would absolutely recommend to my friends.
Mary
4/10/2012
Excellent service, quick and professional. Thanks.
Maxime
4/10/2012
So far it has been a great experience with etrailer.
Melvin
4/10/2012
I had the pleasure of doing business with etrailer. I'm happy with their service.
Milissa
4/10/2012
E-trailer is one of the finest retailers I've ever dealt with. They stand by their products, installation information and customers. Simply outstanding.
Thomas
4/10/2012
This website is great. The product was as described and we installed it in just a couple of hours. the fit is perfect.
Duane
4/9/2012
etrailer is a really good place to buy trailer parts. Great advice, prices, selection, and shipping.
Fred
4/9/2012
Works Great. Thank you!
Fred
4/9/2012
Arrived a day early, package intact, works as advertised.
Jack
4/9/2012
I was really pleased with my experience with etrailer. The product shipped quickly and we were able to install it ourselves with the help of the online videos for hitch installation and wiring.
Kari
4/9/2012
Everything from ordering to watching the installation on youtube and then installing was a breeze! You saved me a considerable amount of money and I will recommend your company.
Keith
4/9/2012
Shipment arrived early and in good condition, the items are as advertised and and easy to install. I have purchased from Etrailer before and have been very happy with the product and service
Martin
4/9/2012
etrailer has a great website and fast shipping.
Mike
4/9/2012
Great service and fast delivery.
Richard
4/9/2012
More internet companies should take a lesson from you guys. Doing what you said you would do and as quickly as you could is a great marketing lesson for every one. Great price and products are winners too. I am a very satisfied customer. Thanks.
Richard
4/9/2012
That was easy and fast. That's what I like.
Robert
4/9/2012
E trailer-received the motorcycle carrier Friday and assembled it > all parts were here and the assembly was easy. We used the carrier yesterday . Wonderful, and well worth the money. THANKS.
Bob
4/8/2012
My third purchase with etrailer.com, excellent products at great prices with optimal shipping from a fantastic company to do business with, thank you etrailer.com
Donald
4/8/2012
Great seller and place to find item. Fast shipping.
Ramon
4/8/2012
We used the cargo carrier bag to travel from Michigan to Florida and back for spring break. The bag worked perfectly. It rained several times on the way down, including a steady downpour in florida and everything stayed nice and dry inside. Excellent product.
Scott
4/8/2012
Very quick and easy.
Tony
4/8/2012
I was totally shocked by how fast my order was at my front door. Won't hesitate to order from you again.
Brad
4/7/2012
Sales person was very knowledgable and helpful. Order process went smoothly and order shipped same day.
C E
4/7/2012
The order over the phone went very well. It was shipped the same day as I ordered it. I hope that the installation of my new hidden hitch trailer receiver to my 2002 S-10 will go as smoothly as your video. I liked the detailed installation video to that 2002 S-10, that was one selling feature plus no drilling. Everything in that kit is custom for my pickup and not a one size fits all.
Ivan
4/7/2012
Great service. Thank you. Your tracking system is excellent.
James
4/7/2012
Very happy with etrailer.com fast, easy and you have what I was looking for! Thank you, if I have other trailer needs etrailer is first!!
Joseph
4/7/2012
I just purchased side clearence trailer lights, wanted to tell u how usefull ur video was, especially the lights out brightness display, sold me on the spot, great idea, exactly what was needed!
Lawrence
4/7/2012
Thank you for your extra service given to my order. You will be recommended by me and continue to get all of my future business. I appreciate company's who take care of there customer.
Mark
4/7/2012
Great service. Excellent web site with lots of how-to information. Everything I needed in one spot and it was all shipped promptly!!
Matt
4/7/2012
I have had great luck with your products so far. They are top quality at great prices, and they ship fast. I work at a crash parts distributor in town, and there isn't a week that goes by that I don’t hand out your website to someone looking for a hitch or a related electronic device. Thank you so much for being here!
Matt
4/7/2012
Everything worked as expected. Received ample notices about the order status. Part fit perfectly.
Victor
4/7/2012
Thanks for all your help. I must say, and I mean this, I purchase a lot of items from the internet, but your guys are truly the best to work with. Everyone I have dealt with has been very responsive and helpful. Your prices are very reasonable as well. I see no reason to buy my trailer supplies from anyone else.Have a good day.
Brian
4/6/2012
Excellent Hitch Kit. Fit perfectly. Can Hardly be seen. I'm a retired Mechanical Contractor, In California and La. 66 Yrsl old. Installed Myself in less than four hrs., Eng. did a good job. On design. Thank You.
Charles
4/6/2012
Outstanding service. Etrailer is a great place to do business with.
Franklin
4/6/2012
Great product. Installation instructions from online video were very helpful.
Gary
4/6/2012
Thank you very much! I have had only really good experience s with your company and the representatives. Keep up the great job!!! I always mention where I've purchased my goods.
Grace
4/6/2012
This was the shortest transaction time between ordering the product and receiving it in the mail Ive ever experienced. Nice job etrailer.
Henry
4/6/2012
This is my second order with etrailer. The stuff comes in right on time and fits perfectly. The instructional videos on the website about installation of the products are spot on. Thank you.
Joseph
4/6/2012
Customer service is great, Fast shipping and all the right parts. Thank you very much you have earned a repeat customer.
Loren
4/6/2012
Wow, great price and very fast shipping!
Martin
4/6/2012
Great customer service. Something that you rarely find anymore. When I need parts this will be the first place I check and I am recommending this place to friends.
Zachary
4/6/2012
I installed a hitch on my 2011 Dodge 1500 Quad cab. Delivery was on time and as scheduled. It took me longer to the spare tire then to install the hitch. It bolted right up and looks great. I would recommend this product to any user.
George
4/5/2012
Fast shipment, online video very helpful.
Katie
4/5/2012
Excellent service.
Nuno
4/5/2012
The ordering process was simple, and offered the best price when compared to other companies. The product was verified and shipped by the next day, the shipping method was upgraded free of charge and arrived in the upgraded 2-3 day shipping window. Overall, I am extremely satisfied with etrailer.com and will not only recommend them to a friend, but also order again if and when the time calls for it.
Oren
4/5/2012
Great experience, everything was packed properly, no scratches. All components went together easily following included instructions.
Timothy
4/5/2012
It was quick and easy I am very satisfied.
Zacary
4/5/2012
Great selection, prices and quick service. I don't buy much over the internet, but your company made it easy. Thank you.
Bill
4/4/2012
Everything you could ask for when looking for trailer parts, good sales people and fast, fair shipping rates.
Bob
4/4/2012
A painless experience, sales person was very professional.
Bruce
4/4/2012
The customer service rep did a great job of processing my order. She was friendly and helpful, and she took great care to make sure it shipped out same day. She treated my order as if it were her own.
David
4/4/2012
Very fast service. The part was exactly what I needed and the price was excellent. Definitely will shop here for my future needs.
David
4/4/2012
My order was fast, friendly, and professional
Ed
4/4/2012
Thanks to etrailer for getting my trailer jack sent out promptly.
Jeff
4/4/2012
Excellently packaged product. Customer Service was outstanding. I, personally, bought the hitch I was looking for because of the extremely helpful how to install video on etrailers website. Thanks!
Mark
4/4/2012
This was the easiest shopping experience I've ever had. The hitch I purchased from them is a beast I will never have any problem pulling anything again.
Patrick
4/4/2012
Another great experience with etrailer.com!! The fenders I received are very sturdy and more than I expected.
Rob
4/4/2012
Excellent service, I only knew of this company what google had on them and they have performed above and beyond my expectations. I placed my order, and it shipped within 24 hours via UPS mail and was delivered a day sooner than the UPS estimate. They also had excellent communication throughout the order-delivery process.
Andrew
4/3/2012
I had a very good service and I thank you all.
Daniel
4/3/2012
Awesome shopping experience! Placed my order on a Sunday night and received it on Tuesday. I just wish I had ordered my hitch from eTrailer instead of having it installed locally. I wont make that mistake again!
Darren
4/3/2012
Great Service, competitive pricing, and good equipment.
Jack
4/3/2012
So far I have ordered a 5th wheel hitch and extension mirrors for my 2006 GMC Z71 and both products are good as far as description and price, the 5th wheel hitch is a very good value and the mirrors fit my truck like a glove.
Jerry
4/3/2012
Excellent,prompt service. Polite and knowledgable staff. I will definitely use etrailer.com again. Thanks!
John
4/3/2012
I recently bought a hidden trailer hitch for my 2006 Ford Escape. Not only does it look great but it only took me about 35 minutes to install. The shipping was prompt, they have great customer service and very well made products. I will certainly buy from etrailer.com again.
John
4/3/2012
The person I spoke to in customer service was incredibly helpful. I ordered in the AM and it was shipped that afternoon. I will recommend etrailer to everyone.
Kevin
4/3/2012
Our bike rack showed up on time and in good shape. We paid a great price too.
Rosy
4/3/2012
The customer service rep did a fantastic job answering my questions and checking inventory and shipping dates. I was very pleased with my experience and will order from etrailer again.
Thomas
4/3/2012
The person on the phone was really helpful! This is my first time towing a trailer and dont know anything about brake controllers. She explained what I needed to know about it clearly and in a couple of minutes, I was confident enough to order what I needed. Someone else took my order. Very professional and courteous! Awesome and knowledgeable staff! I had a great experience! Thanks!
Voltaire
4/3/2012
Great products, price and shipping!
Walter
4/3/2012
I really like shopping with e trailer, the prices are fair, but what is really nice is the way you show how to install the product, it so helpful. And you have the product in stock, and ship right away.
Wayne
4/3/2012
Great pricing and with the free shipping it made it even better. Even upgraded my shipping for free without me asking, great customer service. This was the first time I used etrailer.com and I will use the again and will tell others too. Thank you.
Allan
4/2/2012
Excellent website. Clear-cut product information and video. Fair prices and free shipping were a huge seller as well. I would happily recommend this to a friend.
Benjamin
4/2/2012
I took a look at you guys because my son had such an easy time with his Rav4 hitch. And I must say that, as of now, this has been a very good experience. The videos helped a lot, however it was actually too good. After watching the heavy frame model, I just had to spend the extra bucks. I don't believe there is really much else you could do, unless you would like to send someone out to help install it.
David
4/2/2012
Very easy website to navigate - I really liked the instructional videos - The videos are what made the decision for me to do it myself. Also a lot of good related items on the site - Very well done!
Jim
4/2/2012
Just wanted to compliment your company and especially your representative who was very personable, pleasant, and professional in assisting me with my order. My order arrived 1 day early and was exactly what I needed thanks to her talking me through my order on the phone. She was very knowledgeable and patient with me which made ordering with your company a pleasure. My two friends and I were able to replace the leaf springs, shackles, bolts, and plates quickly. I have already recommended your company to my friends who own boats based on the excellent customer service, prices, and speed of delivery. Thank you for a very pleasurable experience. I will, without a doubt, be a return customer.
Lee
4/2/2012
1st time user. Easy to use site, fast shipment of parts. On this shipment my satisfaction using 1-10 scale is a 10.
Richard
4/2/2012
Excellent experience!! Prompt ordering, shipment, follow-up and pricing.
Richard
4/2/2012
I ordered the Stromberg Carlson 3500 electronic tongue jack because the price was very competitive and free delivery was offered. After purchase my order was promptly shipped and the delivery was upgraded at no cost to me. The product was as described and took only minutes to install. Overall, I was extremely satisfied with the service provided and the product I received. Any future purchases for my trailer wil be made using etrailer.com.
Richard
4/2/2012
Great service! Exactly what I was looking for and only place I could find it online. Works with my Thule bike rack and makes it much easier to lower the top portion for storage.
Cheryl
4/1/2012
I really appreciate your great customer service. Excellent! I will take pictures of my project when I have it completed. It will be going on my Land Rover Defender 90.
Dennis
4/1/2012
Second time buying online from etrailer and the second excellent experience! Website is easy to navigate, prices are the lowest I can find and shipping is quick. No reason to look anywhere else for trailer parts as far as I can see. Thanks etrailer!
Eugene
4/1/2012
FANTASTIC Response time. For me, there are 2 key components to shopping on-line. 1. Customer Service 2. Quality of product on delivery I don't have the product in hand yet, but for the customer service...UNBEATABLE!!!! 3 different people spoke with me over the weekend to make sure I had the right product ordered. And my shipment left today. Thank You to all!!!
Tracy
4/1/2012
My experiance with your website has been very pleasing. Very simple, which allways gets the job done. Thanks.
Castle Wood
3/31/2012
Great service and product knowledge. My second purchase with etrailer.
David
3/31/2012
I just wanted to thank E-Trailer for all their good work. I ordered and received the Curt hitch. I'm 78 years-old and bought a 2012 Toyota Highlander V-6 Limited SUV. Living on a fixed-income I was looking for the best buy. My Toyota has 19 wheels...including the spare. My concern was if the hitch would accept the 19 spare. Your people were good enough to call Curt and confirm that it would fit. It does! The Curt wiring also works perfectly. Highlander is pre-wired at the factory to accept this wiring. Because of my age putting on the hitch and wiring was questionable for me. I had it done by a hitch store and the labor was less than an hour. If I had Toyota put on their hitch and wiring, it was over $450. I saved over 50 on parts and labor. Thanks E-Trailer!
James
3/31/2012
I ordered a Wesbar Replacement Tail Light Capsule and it was exactly what I needed. The price was right and the shipping was quick. I also liked the info you folks provide cross reference etc. I will definitely order from you again.
John
3/31/2012
Customer service person was very helpful, and so very nice, it was a joy just talking to her. Thank you very much.
Larry O
3/31/2012
This is the first time using this site and I love it.
Lisa
3/31/2012
Fast shipping, took only 32 hours from the time I ordered to the time UPS showed up at door. Hitch was the best price.
Douglas
3/30/2012
I ordered a Class III Hitch - Ford Edge and the Curt T-connector Vehicle Wiring Harness on Tuesday, and they both arrived on Thursday. I watched both of your videos and there was no suprises. Total job took two hours.
Eric
3/30/2012
My order was shipped promptly and all the parts were there and in good condition. I am pleased with the service I have always received with etrailor and will order from them again.
Fred
3/30/2012
I received an e-mail because Etrailer wanted to make sure that I did not order the wrong parts because I put in two different orders with similar part numbers on back to back days, I think that it was great that they went out of their way to make sure this is what I wanted and did not just charge me for both. I think that this shows how much they care about the customer and not just to make a buck! This is the first time I have ordered from Etrailer and I don’t think it will be the last! Great Job Etrailer! Thanks again!
Gary
3/30/2012
Great price, shipped next day.
Jeffrey
3/30/2012
Very smooth and easy experience found your site with a yahoo web search and have been very pleased with the e-mail updates I received on my order. Thanks.
Kenneth W
3/30/2012
Great service, great easy to use website, instruction how to videos were spot on and easy to follow. Highly recommend!
Kirk
3/30/2012
Very easy. Looked the model, make, and year of car, then ordered.
Pamela
3/30/2012
Excellent customer service. Easy to shop online here and great price match! Thanks!
Aaron
3/29/2012
etrailer.com employees really know their stuff when it comes to towing and towing essentials. My questions were answered in a way I could understand. Prices were very reasonable and I will be able to install my brake controller myself without having to spend over $150 to have it installed.
Arthur
3/29/2012
The price was good and check out was easy!
Curt
3/29/2012
Great ordering experience. Looking forward to receiving my product. Will add etrailer.com to my list of favorites for future orders.
David
3/29/2012
I think this is a great place to order from. I am not the greatest person when it comes to computers. The site is easy to navigate and I can find what I am looking for. Also appreciate the fast shipping. Thank you.
Donald
3/29/2012
Great parts, Good selection, fast service, and competitive pricing. What more could you ask for? I will use etrailer again!
Eric
3/29/2012
Very quick and friendly service.
Howard
3/29/2012
Excellent product. Much easier to install than what I expected. Thanks for the fast free shipping!!!
James
3/29/2012
Shipping was very fast. Great hitch and the attached video of how to do it was awesome. Fit just like it said.
Jeff
3/29/2012
Once again, best prices and fast service. What more could one want? I know I got free shipping on my order.
John
3/29/2012
On The customer service group is wonderful, I was in a jam and your rep was very helpful. I am definitely coming back.
Jose
3/29/2012
Just wanted to let you know that your staff and every one there is doing a great job getting my trailer parts so quick . I will continue to get my parts with etrailer. thanks again.
Ken
3/29/2012
This is my third time ordering from etrailer.com for this custom Dune Buggy trailer and I am very pleased and amazed at the service, great communication and fast order processing. Prices are quite competitive and with free shipping too... Good job, guys & gals at etrailer!
Richard
3/29/2012
So far very good, it seems my order has been processed very quickly. I watched the installation videos which were very helpful and the rep was helpful and friendly, yet professional.
Ronald
3/29/2012
I have order a couple of times and am very impressed on the speed of shipping, packing of the merchandise ordered, and how easy the website is to navigate! You can't ask for anything better!
Socrates
3/29/2012
Great to deal with.
Steve
3/29/2012
Website is easy to navigate, and the prices are great. Plus, the free shipping and great customer service. Definitely a life long customer.
Adam
3/28/2012
The product came within 3 days as promised. My wife and I spent 40 minutes installing it. It would have shorter but it required a lesson on what is a socket and what is a bolt!! I am well satisified with the hitch.
Berland
3/28/2012
I found it very easy to find what I wanted. I also liked how it always showed what I had in my cart no guessing. Found your web site very easy to follow. Thanks have bought things myself and have helped others. Look forward to installing my new hitch and parts. Will let you know how that goes also
Bill
3/28/2012
Excellent product and communication with purchaser so no surprises. Thank you!
Don
3/28/2012
Thank you and I like the way you do business!!
Dwayne
3/28/2012
I have purchased many items from on line sources. E-Trailer out did them all, with immediate responses when I ordered, and excellent follow through. I also found the tracking site the best. Who else has a map showing the location of your shipment at any given time? Great place to buy.
James
3/28/2012
I have ordered twice from etrailer and have a GREAT experience both times. The shipping was fast and did not cost that much. The prices are great and the quality of merchandise is excellent.
Jamey
3/28/2012
Great service ! Arrived and one installed so far. Thank You.
Jeaneane
3/28/2012
Nice rack- easy to load and lock.
John
3/28/2012
I think this website is great. I love the videos, the one that shows you how to install the item. I will definitely buy again, there are a lot of items for my 2007 Tundra.
Juan
3/28/2012
The rep was very helpful.
Kerwin
3/28/2012
etrailer made it easy to find the hitch I needed. And once I ordered the hitch it was shipped and received in 2 days! Definitely a great on-line shopping site.
Maureen
3/28/2012
Etrailer is great! Not only do they have the best prices, they keep the customer apprised of the order status. I received notifications of every step, from order placement to delivery at my residence. A+++
Pasquale
3/28/2012
Received the package yesterday.......it looks great and I have no doubt it will do the job without any problems......I will be sure to pass along high comments regarding you and your company......thanks again
Robert
3/28/2012
Perfect all around shopping experience...low prices, great product, support information, great selection, free shipping, convenient order tracking…I have already recommended e-trailer to a few friends and will continue to spread the word.
Stephen
3/28/2012
I am glad to find a full service site online. I live in a very rural area and I can't afford to travel if I don't need to. So free shipping really caught me. Thanks etrailer for that!! I pull a travel trailer, wood trailer, and utility trailer, so getting the correct components is very important to me. I want safety and correct fit. The installation videos are very helpful. You can even get specific questions answered via email if you have a little patience. I will continue to shop here as long as I have a hitch on my trucks.
Sterling
3/28/2012
Hitch came as advertised , well built, fit perfect, great directions, great price. Wiring was easy and very great quality, online install video really made things easy. Thanks.
Steven
3/28/2012
Great shopping experience. Website is easy to use and shipping was on spot. Packing of the products was also very well done. Will definitely be back and I'm spreading the word!!
Brandon
3/27/2012
Great! Thank you very much! You handled my order professionally. Just put the light on my trailer.
Chris
3/27/2012
As usual, the people at etrailer are always helpful, knowledgeable, and courteous. The orders are always shipped very quickly and arrive in good condition. That's why I will always order from them. Keep up the good work.
Donald
3/27/2012
Good, good, good!
Dwayne
3/27/2012
Excellent company, very fast shipper.
Kevin
3/27/2012
Excellent Prices, very fast service, and your rep was extreamly helpful and efficient.
Michael
3/27/2012
I was searching the marketplace for two replacement chains and u-bolts for our trailers snap-up brackets part of our weight distribution hitch and found exactly what I wanted on the eTrailer web site. The order was processed in a very timely manner and arrived at our doorstep UPS in a few days. The product is high quality and reasonably priced. Couple all the above with great email notifications/communications and you have a winning combo. I will absolutely use eTrailer in the future.
Michael
3/27/2012
Best prices and great service. I will keep shopping here.
Miles
3/27/2012
Received my order todad 3/27, and the installation was a breeze. Haven't had a chance to hook up the trailer and try it, will let you know in a few days, thanks again…
Reed
3/27/2012
I ordered a trailer hitch for my 2004 Honda pilot. It came in less then a week good packing. I watch the video on how to install this helped a lot. I installed it in about 20 minuets it fit perfect and all the right bolts. In the video it shows to clean the threads with a wire brush. Mine wear full of rust this took me about 40 minuets to clean. I also got the wire harness for the hitch this fit great to about 15 minuets to install. All in all this was a great experiences. I would highly recommend this company. I ordered all parts online easy to navigate all parts needed.
Robert
3/27/2012
Just wanted to say thanks for the prompt shipping to Canada. I got my bracket today, it works like a charm and will certainly make my life just a bit easier. I will buy from you and suggest all my friends consider you as a quality source of materials. Again, thanks to you and your support team.
Ron
3/27/2012
It's great! Has a lot of info on what you have and how it works!
Tim
3/27/2012
Excellent product and price. Will come back again.
Trevor
3/27/2012
You guys are awesome. I placed an order over the phone and it shipped within 2 hours. Thanks!
Alex
3/26/2012
Easy to navigate and find the product I was looking for. Easy to place my order and a fast turn around on the shipment. I will actually get it sooner than I expected. Good tracking info too.
Allen
3/26/2012
No complaints from me. Great service.
Anthony
3/26/2012
Easiest install ever. Both hitch and wiring harness worked perfect!!
Elizabeth
3/26/2012
Completely satisfied with the quality, prompt service and delivery of my order.
Gary
3/26/2012
Second time shopping with e-trailer. Great place to shop, would highly recommend.
Gary
3/26/2012
Excellent service, quality & price. I would not hesitate to buy here again. I was notified every step of the way from order picking to shipment. Top quality vendor.
Jeff
3/26/2012
This year is my second experience with etrailer. We bought two of the 4-bike Swagman hitch racks last year and love them, so I'm back for one more, plus a rooftop baggage carrier and rooftop bike carrier. The customer service is great and the products are great quality at a reasonable price!
Jeff
3/26/2012
If in search of another applicable product, I would definitely consider ordering from etrailer again. I ordered via phone. Your representative was was very helpful and pleasant.
Jerry L
3/26/2012
Excellent, so far.
Larry
3/26/2012
Process from beginning to end was effortless. Made the phone call and placed my order, customer service was more than helpful in taking my order and even making a suggestion that I hadnt thought of. Package shipped quickly and I was able to monitor the package with use of their online tracking address provided. All contents were packed securley with no damage. Watched online video for hitch assembly and had no problems at all. Would highly recommend etrailer to anyone looking to make a purchase via the web. I will definetly be using them in the future for any additonal items I might need for my Volvo XC90. Thanks etrailer !
Mike
3/26/2012
Fantastic from the first click. Very informative, friendly website, and a great price too. Service, shipping, and packaging were all top-notch, and staff was back to me within hours with estimated shipping date, which was within a week. I've got my brand-new bike carrier parts installed in time for the weekend, and if I need anything else, Ill be stopping by etrailer.com first. Thanks!
Rasheed
3/26/2012
Fast, free shipping. Everything fit and worked perfectly. Great installation instructions and video. Couldn't have been a better experience.
Silvio
3/26/2012
Good communication, so far exceeding expectations.
Tom
3/26/2012
A tribute to your employee.It was nice to talk to someone that knew what they were talking about. Not only did she know what exactly what I needed but also gave me advise as to how to replace the races. When I was in business whe was the kind of person that would have been at the top of my list as good people to have around and make my business grown. Thanks!
Walter
3/26/2012
Good company. I like your videos.
Bill
3/25/2012
Horribly fast shipping, hitch got here and had to spend the rest of the weekend hauling brush instead of relaxing.
Chris
3/25/2012
My first time purchasing from etrailer and I thought it was great. I really appreciate the installation videos. They made it much easier to do the work. I'll definitely come back to etrailer for my future trailer needs.
Chris
3/25/2012
Easy to shop website, great prices, and wife had it installed before the basketball game was done so I could go fishing right away! She said it was easy to put on or something like that, I'm not really sure what she said. But it pulled the boat great!
David
3/25/2012
One of the best online sellers that I've dealt with. Super fast replies, and email updates at every event. Very efficient and courteous.
David
3/25/2012
Website was VERY easy to use. Checkout was quick. The response I got from a person nice touch was even quicker. Shipped the following day with a tracking number and map. FANTASTIC shopping experience!!!!!!
David
3/25/2012
Awesome service, delivery and complete ease of installation. Website extremely user friendly and staff consistently keeps you updated on your purchase status. Great site, great prices and great staff.
Dean
3/25/2012
Outstanding.
Edmund
3/25/2012
Prompt service.Product everything I could expect. Easy Installation.
John
3/25/2012
I would like to thank the customer service reps for their assistance in my returning of a item and ordering a new fifth wheel wiring harness. Everything is now hooked up and ready to go. It is great to see a company with this type of excellent customer service. I look forward to future orders and referring my friends to your company for their trailer needs. Thanks again.
Keith
3/25/2012
Im in a band and also take care of the trailer. Since we got our trailer I searched online for good trailer parts and accessories and found etrailer. Last three years I've been buying from them because they have everything I need from small bolts, screws to fender wheels and lights. Their prices are way better than other companies I've found. We tour the country and our trailer gets a beating, so when I need a new part to replace, seems that when I need something, they always have it. Also the install videos are great helpful. One of the great things I like is the website is easy to use, their inventory of the items online are detailed and have photos! Really well done in keeping their items in order and checkout is easy and quick as well. Thanks for quick shipping and being easy to deal with!
Steve
3/25/2012
Very good service. Thanks.
Elisha
3/24/2012
I have shopped with etrailer two times and have been very satisfied with the merchandise. It is unusual to be notified personally when items are shipped and the rated of shipment is unreal. I will recommend etrailer to my friends and associates. Thank you for a job well done.
Gary
3/24/2012
I bought the folding cargo carrier, trailer light and cargo mesh cover. All arrived shortly after placing my order as expected. The cargo carrier was easy to assemble if in doubt, watch the video on etrailer.com. They were all easy to assemble and mount. The cargo carrier is sturdy and strong and shoud hold up for a long time. I did not have any other concerns with my order. I took the suggestion provided by a previous reviewer and bought the 42X60 to ensure our suitcases would fit could probably fit 4 of them and a small size cooler as well. I ordered the folding model so my SUV with the carrier would fit in my garage and to ensure easier parking when we do travel. I would definitely order from etrailer, their price, quality and promptness have gained my loyalty for years to come.
Gordon
3/24/2012
etrailer service, courtesy, and response is head and shoulders about anybody else I've worked with. The jacks I bought arrived in in timely fashion and appear to be a good value for the dollar. They will be used to stabilize a 40 trailer housing an open class sailplane. I can't wait to install them.
John
3/24/2012
So far, so great! The order was easy, 5 choices, all accessories and great prices. The best thing, since I have somewhat rare ford freestyle as far a putting on a hitch there was a photo of the car and hitch and video of the install!
Tim
3/24/2012
Le service est rapide et fiable. Le personnel du service à la clientèle est courtois, accueillant et rassurant.
Bruno
3/23/2012
Very impressive so far. Communication was excellent.
Daniel
3/23/2012
Fast Fast Fast and most of all correct
David
3/23/2012
I went to Etrailer.com on March 21, 2012 and ordered a trailer hitch for a 2005 Honda Pilot, with the total package consisting of 2 recievers and 2 different balls and a wiring harness. The price was very reasonable. I recieved the package on March 23, 2012. It only took 2 days to recieve my hitch. While on line I watched the viedos on how to install the hitch and wiring harness. Both were very well presented on how to install the products. I would recommend Etrailer for anyone who is looking for a trailer hitch or related products.
Hollis
3/23/2012
Excellent service
John D.
3/23/2012
Placed order on Monday had received order on Thursday E trailer send me emails to confirm order and to let me know when order shipped and tracking information.
Larry
3/23/2012
Ordering was easy and by next day I received a confirmation e-mail telling me my order has shipped already. Excellent prices and great service.
Marla
3/23/2012
Your service was a wonderful experience. Thank you etrailer.
Tim
3/23/2012
This was my first order from etrailer and I was very impressed. I received a call back approximately 15 minutes after ordering to confirm I wanted one of the three items, I accidentally order the wrong size item and they caught it. After correcting the order I received my order quickly and everything fit properly and installation was very easy. I will not hesitate to purchase from etrailer in the future!
Wesley
3/23/2012
These guys are great! Shipped out my order really fast and kept me informed via email about my order every step of the way. Very happy with their service!
Debora
3/22/2012
My first time ordering from etrailer.com. I’m station in Germany and was very surprise to receive my order in less than 10 days. The parts ordered were exactly what I need and requested. I’m happy!
Fred
3/22/2012
Your employee is a fantastic rep.& she knows her product. Great service, shipped in les than 4 hours. Will recommend you to all my friends.
Fred
3/22/2012
Communication was great, shipping was fast and the products delivered were undamaged and better than I expected. Great job, guys.
James
3/22/2012
The product is great and was delivered fast, what can I say? Thanks.
James
3/22/2012
Order was filled corectly and complete. Recieved order in 4 days with standard delivery. E trailer e-mailed updates on order filling and shipping. Just what I expected. A happy customer.
John
3/22/2012
Excellent Service. Ordered three trailer tires.Fast delivery. I ordered them on 3/19/2012 at 10pm. Three emails were sent informing me of order received, order shipped and expect order soon/today. eTrailer had a cool animated map that allowed me to track my tires sent from two different locations across the U.S. and when/where UPS currently had them. Excellent service and communication. Tires brand new. I would definitely order from e Trailer again!!
Mark
3/22/2012
Did a great job, keep up the good work.
Michael
3/22/2012
Etrailer is first in value, timeliness, and service! I had purchased earlier a Curt hitch and had been delayed in installing it but now that's been done. I turned to etrailer again for a cargo carrier without a thought of using another supplier. My experience previously had been GREAT! And so far this time it has been GREAT. When and if the need arises again, etrailer will be first on my list.
Michael
3/22/2012
The rep was great!
Michael
3/22/2012
Great service. Great products. Fit perfect and looks awesome. 90 minutes to install!
Paul
3/22/2012
My order was processed and professionally handled by their representatives. Packages were shipped and received in a prompt manner. Would recommend this company.
Waymon
3/22/2012
The whole process was very easy and the customer service was great!!
Adriana
3/21/2012
Thank you soooooo much. I like you guys already!!!!!
Agenor
3/21/2012
Thanks for your quick shipping and great communication. I saw the reviews on your website about your quick response and it seems to be true. Thanks!!
Ben
3/21/2012
I'm no mechanic but I can work my way around minor mechanical problems. I shoped around to get a hitch installed and it was always 500$+ So I shopped around to find How tos on How to install a hitch and that’s when I found etrailer. ALL the information I needed was here and all the parts I needed were here also. I did it and saved more than half of what I would have paid elswhere. I just changed my car and am doing it again!
Christian
3/21/2012
I would recommend shopping at etrailer to my friends. Shopping was worry free with speedy accurate shipment of my trailer hitch and accessories. They constantly kept me up to date via email. Also I did shop around and etrailer had the best prices. Two thumbs UP. Thanks etrailer
Eric
3/21/2012
Item arrived in a record 1 day in great shape. Absolutely loved the service. Thanks guys!
Evanson
3/21/2012
Customer service was better than normal.
Grant
3/21/2012
Ordered was placed, confirmed, processed and shipped all in the same day. This is the first time Ive used etrailer.com and I was worried that I was not ordering from the original manufacturer, but I am very impressed with the speed of service and ease of ordering my part. I would definitely use them in the future!
John
3/21/2012
Great shopping experience. Order confirmation and shipping was lightning fast and status emails come from individuals at the company with personalized attention should you need it. Nice touch. Havent received the product just yet, but I have confidence if there was a problem, these guys will bring their A-game.
Jonathan
3/21/2012
Your web sight is the only one that is easy to find the correct tool box for a particular truck. Several sites do not show a Tacoma tool box even though they sell the same brand.
Kenneth
3/21/2012
The delivery time was extremely fast. The products were exactly as described, cant wait to use them on my trailer.
Kevin
3/21/2012
Great service.
Martin
3/21/2012
Excellent customer service, extremely focused on taking care of the customer. Updates within minutes of placing and order and the team at etrailer went above and beyond to provide updates on stocking info and when the product shipped. Actual real people that you can call for any followup questions! Fast shipping, great service, will continue to do business with etrailer.com team!
Omar
3/21/2012
I think your customer service rep was great. I wish I had more stuff I could have ordered from her.
Patrick
3/21/2012
Update emails and fast shipping, always a plus.
Paul
3/21/2012
It was easy as 1,2,3
Terry
3/21/2012
You should be very proud of your employee. She had to work extra hard due to our poor connection we were having. She didn't give up or miss a beat. Thank you.
Thomas A
3/21/2012
Good pricing, fast shipping and easy price match on one of three items I did find a lower price for.
William
3/21/2012
Easy ordering and quick shipping. Thanks etrailer.
Brian
3/20/2012
The whole process was top notch! I ordered the part, large tool box, tracked it via UPS, received the part on the date projected, and the part received was the part that I ordered. Finally, a company thats still doing it right! Will absolutely use again.
Brian
3/20/2012
The rep handled the transaction flawlessly. My bicycle carrier arrived on schedule and is installed per instructions. This is my second Thule carrier and if this one works as well as the first, Ill be very satisfied. I recommend etrailer without reservations.
Bruce
3/20/2012
Hands down one of the best websites I have ever ordered from. Easy to use and there are installation videos as well!
Chris
3/20/2012
Easy to reach, live, courteous people on the phone, who even called manufactuer to check stock for my item. They kept me up to date on my order and item arrived and described. Thank you for the simple transaction.
David
3/20/2012
Very, very good.
Hasib
3/20/2012
Just wanted to complement your company on your tracking website. Having the map display the package location really helped me visualize where the shipment was in relation to its destination. I received the folding hitch cargo carrier exactly as scheduled-on the Thursday before our departure day of Friday. This gave me enough time to try it out and make sure it would work. Keep up the great customer service!
Hector
3/20/2012
I know the people at etrailer.com want our business. Very fast turn around and everything was in order. Thank you.
Jeffrey
3/20/2012
Exactly what I needed. Great price and low shipping charges. Fast shipping and well packaged. What else could you want?
Kenneth
3/20/2012
Easy to find the things I need good products. Everything shipped right on time.
Max E.
3/20/2012
I've been very impressed with etrailer, from the excellent description of products on their web page, including very helpful videos, to the very quick delivery of the products 'Ive ordered. I'm glad I discovered etrailer.
Michael
3/20/2012
The service was excellent. If this is the right part, and I am sure it is, I will be ordering a lot more parts.
Peter
3/20/2012
Shopping with your firm is way better than any where else I have dealt with. I ordered my item this morning, and it has shipped before noon. Not only do you have a great collection of items you offer, but your service is superb!!!! Thanks So Much.
William
3/20/2012
Awesome job! I called, they had the parts that I needed and shipped them the same day. No shipping charge makes it even better. What more can you ask for? Im giving them a big thumbs up!
Brad
3/19/2012
Great Company! Great Staff! Great Product!
Brian
3/19/2012
I have done a considerable amount of purchasing online between business and personal. I have never filled out a review before but with the quality of service and quality of product I received from etrailer I felt I should. I ordered my trailer hitch online on a Saturday, received noticed it had shipped on Sunday and the box was sitting on my door step on Friday. The directions stated a 40 min install. Between the hitch and the wiring plug I had also ordered, it took me right at 1 hr. even with snow and mud dripping in my face. I would definitely recommend etrailer to anyone.
Brian
3/19/2012
Everything was shipped to front door of house in good shape and fast. All parts worked very well on my truck with no problems. I will order again from etrailer.com
David
3/19/2012
This was my third order from etrailer. I have consistently found them to over good prices as well as very fast delivery. The products have all been top quality. On two occasions, I have had questions and they have been very helpful. Great company
Edward
3/19/2012
Great experience due to knowledgeable and courteous sales personnel. have no doubt that if I have any problems with installation I can call for help. Pricing was good too!
James
3/19/2012
Well satisfied. Great products, fast shipping, easy web site navigating, great online videos, comparable prices. I would recommend this site to everyone
John
3/19/2012
I ordered a 1 1/4 hitch for my wifes 2011 VW GTI. I was competitively priced and arrived very quickly. I installed it myself and it fit well. Thanks.
Matt P
3/19/2012
I needed help ordering suspension parts for my trailer and didnt know exactly what I needed. A customer service rep spent a lot of time with me on the phone to ensure that I was ordering the proper parts for my trailer. I surely would have ordered the wrong stuff without her help. Thank you very much!
Michael
3/19/2012
Great customer service. Free shipping is always a plus.
Shea
3/19/2012
This is my 2nd order with Etrailer.com and the products, technical information and delivery are the BEST!
Annmarie
3/18/2012
Good price, fast shipping. I'm happy.
Bobbie Lynn
3/18/2012
Your service & follow-through was truly exceptional. I received my product as advertised, when advertised, & it worked perfectly. Thank you for a job well done.
Gari
3/18/2012
Thank you etrailer for patiently answering my questions before and after ordering, and for delivering so quickly. Great products and great service!
Lisa
3/18/2012
Thank you very much! You guys rock like Black Sabbath. I appreciate it!
Mary Alice
3/18/2012
My order came in 4 days just what I ordered I was very happy with it.
Robert
3/18/2012
Your website contained every bit of info needed to decide what and how to do to get a successful install of my trailer hitch system. Why would anyone go anywhere else? Thank you for your professional operation.
Robert
3/18/2012
Great electronics. The etrailer parts are fantastic. Just like the video.
Ben
3/17/2012
Very helpful! Didn't take long for the rep to figure out what I needed. Will definitely use etrailer again. And the price was less than the others!
Edward
3/17/2012
Fantastic pricing on quality items with quick, efficient, shipping! Cant get any better than that.
John
3/17/2012
It seems to be a grear web site for trailer accessories. Very easy to use.
Kenneth
3/17/2012
Very efficient and easy to talk to.
Larry
3/17/2012
You guys have your act together! I notice that you still had my original question from about a year ago on the web site. You know your product and you are kind sales people. Your website has a lot of information which takes the frustration out of web purchasing. Love the videos.
Linda
3/17/2012
I heard about etrailer from a friend. The hitch was easy to install and the video for the wire harness was perfect. I saved more than half of what it would cost to have a dealer do it for me. It only took about 30 minutes to complete the job. From now on etrailer is the only place I will go for hitches.
Marvin
3/17/2012
We really like the video demonstrations on your website. The trailer hitch was really easy to install after watching the viedo. Thanks for being so friendly, and thanks for sending the hitch and bike rack so quickly.
Michael
3/17/2012
Everything worked great with ETRAILOR! Good web site and great response time.
Ralph
3/17/2012
These guys rock!! Searched around found the part I needed. They had it. Got it 3 days earlier than predicted! Perfect!
Allen
3/16/2012
Outstanding price and high quality products with amazing customer service and same day shipping. These folks know how to do business! A+ and a golden star!!!
Bradley
3/16/2012
Great job. The parts I ordered shipped and arrived quickly.
Charles
3/16/2012
Quick and reasonable cost on shipping! Product arrived in 2 days with 3 - 5 day shipping. Product in perfect condition. Easier install than described. Fourth product hard to find item from E-Trailer and I've always been satisfied. Basically the guys that fill the order are knowledge enough to know if what you are ordering will fill the bill.
Cleon
3/16/2012
I highly recommend etrailer. The staff is very helpful and great to work with. They keep you informed on the status of your purchase unitl it arrives.
David
3/16/2012
First time using etrailer. The item was originally priced competitively but just after I had placed my order I found that another internet source had the same item at a lower price. I called the 800 # and the customer service folks were great and said that once they had verified the competitor they would Price Pledge and meet that price. The customer service rep was very helpful in getting my order changed to the correct price promised under etrailer Price Pledge. I liked my first experience dealing with etrailer and would recommend them to anyone that has a need of any of their products.
Harry
3/16/2012
Excellent service. Great tracking. Could not be better. Thanks
Henry
3/16/2012
Hunky dory. Fast service.
John
3/16/2012
Good price and quick service.
Michael
3/16/2012
Great service. Receive the hitch today and just got done installing it.
Michael
3/16/2012
Hi. Just installed this hitch today. It was the most user friendly thing I have ever installed! Very clear instructions, easy to install, specific for my car, 40 minutes including the plug and use wiring assembly. Great job folks. I would recommend this place to one and all. Thank you!
Michael
3/16/2012
I’ve used etrailer before when I needed a hitch so when I needed trailer parts I checked their web site to see what they had. They had a great ion and I couldn’t find a better price locally or the internet. The rep in customer service was great, she had my parts shipped out the next day. Selection, price and customer service – thanks etrailer!
Randall
3/16/2012
Outstanding again, second time I have bought from etrailer. Ordered on Wednesday with a rep helping me on the phone. It was dropped off today, on Friday! Package was packed well, no damage, and received exactly what I ordered. What more can I say? Oh yea....Thanks etrailer!
Rickey
3/16/2012
I have ordered many parts and pieces from Etrailer in the past few years and have never been disappointed, the people who answer the phones are most informative. Their site has everything videos, charts, wiring diagrams, you would ever need to complete your project, also if you get stuck you can call their tech line. My orders are always shipped to me within two or three days, and prices cant be beat.
Robert
3/16/2012
This site is very nice, the email notifications on your order are excellent, and the tracking system is nice. If only everyone else did business this way. Shipping is very reasonable also. I will keep this site bookmarked.
Casey
3/15/2012
This is the third time I've ordered equipment from etrailer and I'm impressed by the promptness of their shipping. In addition, if all is true to form I will probably receive my shipment in short order. Etrailer is my trailer parts supplier of choice. Keep up the great work
Chris
3/15/2012
Hi,Got it . put it on and works great. Thanks,a lot so surprised it came so fast!
Daryl
3/15/2012
Talked to a sales person for information on a product.Your rep was very helpful and did a great job finding out the answer for me,I will be using this company again,his recommendations were spot on
Dennis
3/15/2012
Just want to say how much I appreciate your prompt delivery and processing of items and great communication. E-Trailer has surpassed my expectations in product and service on every order I have placed. Thanks.
Doug
3/15/2012
Great, just got home and found cargo carrier in my garage. I ordered it less than 24 hours ago, thanks. I can't belive it's here. Looking forward to installing it. Thanks for the fast service. Wow!
Gary
3/15/2012
Great service, quick delivery. Thanks much.
Gerald
3/15/2012
Just a note too thank you for the help on testing my brake problem and want to say i am very happy with the parts and quick shipment was great talking with your rep when i need somthing i will be checking to see if you folks can help me thanks.
John
3/15/2012
Your wiring harness was so easy to install. Thanks to the video. It was the reason I went with etarailer. Your rep was very helpful. Thanks! I give it 5 stars service. You also save me $105 on the harness and $200 on the installation.I'll tell my friends about etrailer. Thanks you sooo much.
Nick
3/15/2012
Great service. Quick delivery. Thanks much!
Wilfredo
3/15/2012
Excellent Base plate! Very easy to install it on my 2011 Chevy HHR. Perfect fit.
William
3/15/2012
Great experience. Would highly recommend.
Dave
3/14/2012
Easy, reasonable pricing, excellent shipping cost to Alaska. Your website gave a great description and picture of the parts I ordered. It couldnt have been better unless you came up and installed the parts!
David
3/14/2012
I had excellent service at etrailer. They kept me informed all the way through my process. I would recommend them to anyone neediing anything having to do with trailers or bike racks.
Ronald
3/14/2012
etrailer has the best customer service department in their industry period. I own a company and we have bought from several vendors in the past, no more, etrailer is our first and only call for our towing needs.
Steve
3/14/2012
The hitch was delivered in a matter of days. I installed it on a 2003 Honda Odyssey. I would recommend anyone installing on an older vehicle to clean the threads with a chase, It made the installation easy and simple.
Thomas
3/14/2012
Omg! super fast shipping received the next day. Excellent service, very knowledgable, very helpful.
David
3/13/2012
Your customer service rep was very patient and professional. Follow up was super fast and the order shipped within hours after placing.
Fred
3/13/2012
Exactly what I needed, good fit, good price, fast shipping. Thanks.
George
3/13/2012
I ordered my stuff on a saturday night and sunday evening i was emailed that it has shipped. A+
Jordan
3/13/2012
Etrailer.com was very helpful with every thing!
Joshua
3/13/2012
Quality products. Great selection. Great prices. Fast delivery. What more can you ask for?
Kim
3/13/2012
You rep was very heplful and very nice in taking my order.She explained every thing and even let me question things I was not sure about.I feel very sure that my order will come in just as she said
Larry
3/13/2012
Excellent products, good prices, super fast shipping, very knowledgeable customer service. Tremendous company!
Mark
3/13/2012
Your Rep was outstanding.
Mark
3/13/2012
Shipping was great, each person sent emails as the package moved along its way out the door. Thanks Guys, Gals.
Allen
3/12/2012
The prices are great and the parts are shipped and recieved within 4 days of order. Great service
Brandon
3/12/2012
Etrailer is one of my favorite places to shop. They are prompt and courteous.I live in Canada and was very pleased with shipping and handling of my order. Great prices.
Gordon
3/12/2012
The whole experience of dealing with etrailer.com was very good. I purchased a kayak trailer and I was not sure how to assembly or how difficult it would be and their customer service directed me to a video and then asked me to send a email with any further qquestions. They responded very quickly and I placed the order. PLUS their price and free shipping was great.
James
3/12/2012
The whole buying and installing process with etrailer was great. The online video was also helpful. Thank you.
Jeffrey
3/12/2012
I am very happy with my the equipment, price and service! I would recommend etrailer to friends and family and I actually already have!
John
3/12/2012
I purchase a Class III Round Tube Hitch and the Wiring Harness for 2010 Ford Flex. Etrailer delivered 2 days before my expected date. Installation was quick and simple. The step-by-step videos made it easy. All others should follow etrailers example. Thank you etrailer.com.
Jose
3/12/2012
I like your product availability I found a perfect steeringwheel cover mossy oak that I couldn't find anywhere else.
Len
3/12/2012
Website easy to work thru to locate part and completing order went well. Trailer fender arrived Monday afternoon, a day earlier than expected. Ship tracker was interesting to keep tabs with and emails from your staff. Have saved this sight for future needs. Excellent customer service.
Mark
3/12/2012
Beaitful hitch fits my 2011 Nissan xtarra perfect..and made the truck look even better..I like how fast I got the hitch within 3 days of ordering it..good company to deal with..
Naman
3/12/2012
Fast order processing, excellent e-mail updates. Received in just a few days.
Peter
3/12/2012
For me, Etrailer is one of the best e-commerce sites to do business with. Easy flowing website with easy to work shopping cart and checkout. They also have no nonsense email updates letting you know they got the order, thats it being processed, and that its been shipped.
Robert J.
3/12/2012
Orders come in a timely manner. Terrific prices.
Wayne D
3/12/2012
I think calling in was much better then trying to place my order online. The person that helped me was so very helpful. You need more people like her.
Darrearl
3/11/2012
You guys are a class act! You are the only one that shows a video of their lights on and off. SUPER! This allows buyer to evaluate properly. You have a super customer service with a visible phone to call and answered by very polite HUMAN beings. Your special shipping rates are very fair and make sense. Other charge 100 of the product cost for shipping. Makes no sense! Finally your site is easy to use and place the order and your response is fast. As I said a class act for others to use as the goal standard! Thanks.
Emilio
3/11/2012
Great website, good shopping experience, easy checkout system, and very good shipping information.
Guenter
3/11/2012
Amazing shopping experiance. Very helpful information in getting my first travel trailer setup. Also much better pricing than I could find any where else. I will definitely be purchasing from them in the future.
Justin
3/11/2012
Great experince to deal with etrailer, good product, good price, on time delivery.
Kenneth
3/11/2012
Your sales gal was awesome taking my order. Everything we needed was in stock. We live in winnemucca nv we received our order in 4 days.We were very impressed with the quality of parts.This is the first time we ordered from etrailer we would recommend it to our friends.
Robin
3/11/2012
I thought the site was very easy to work with. I have another vehicle I need a hitch for and will definetly buy from this site for the other hitch.
Terry
3/11/2012
You have a great variety. Your shipping is great, I am glad I found you online.
Barry
3/10/2012
Very fast shipping quality product get what u pay for.
Derrick
3/10/2012
My item shipped the same day it was ordered, and was at my door 2 days later. Using your site is a piece of cake, and I'll be back.
John
3/10/2012
Thank you!! It looks really good on my truck trailer hitch.
Michael
3/10/2012
Fast service at a good price .
Neil
3/10/2012
Excellent! My order was confirmed quickly, easily tracked and arrived on schedule.
Robert
3/10/2012
Etrailer products have always been exactly as advertised. Excellent communication during shipping/processing. Great prices on quality products. Fast shipping. Doesn't get any better with online shopping.
Scott
3/10/2012
Best price I could find on the web for this item and the free shipping is great. It shipped 5 to 7 day freight by UPS and I was upgraded to 3 to 5 days with no extra cost. I have not recieved the item yet but so far so good.
Aaron
3/9/2012
I had a very good experience with etrailer. I would recommend them to other buyers. Thanks.
Angie
3/9/2012
The hitch and wiring kit arrived on schedule on March 6. The hardware and installation instructions were included, all part numbers check OK. Thanks for the great service.
Francis
3/9/2012
I searched quite a few different sites and local places for my trailer needs and was very happy to find everything I needed in one place here at etrailer.com. Not only was the pricing better but the inventory as well. Shipping cost plus the price of my items was still cheaper than purchasing local !! I would recommend etrailer to anyone looking for trailer gear.
Gregory
3/9/2012
Quality product at good price. Fast efficient shipping and excellent communication fro staff.
James
3/9/2012
Prices were fair and the shipping was free. Received my order faster than I thought I would. Nice! Will use them for all my trailer needs
Jay
3/9/2012
Happy customer, fast shipping, great communications, good products. Could not be any better on line shopping than this.
Larry
3/9/2012
Incredibly fast shipping. This is the third time I have ordered from etrailer and each time I have gotten my order within 3 days! Their notifications are quick and helpful and their tracking system is the best on the WEB.
Leonard
3/9/2012
Very Good service.
Robert
3/9/2012
Great service, fast shipping, good price, recommend 100.
Zygmunt
3/9/2012
Just wanted to say how great you guys are. This was my second time shopping with you and got my package yesterday afternoon of trailer supplies. Keep up the good work.
Brian
3/8/2012
I have purchased from etrailer several times at this point. I now consider them my go to people for trailer, RV & truck related items. Prices are good, and service is outstanding. The wide selection reduces the stress normaly related to trailer parts shopping & purchases. Thanks for a very, very good alternative ro retail.
Bruce
3/8/2012
Shipped very fast!! kept me up to date on shipment very good communication. I will order from etrailer again. Thanks!
Charles
3/8/2012
Excellent service. Ordered a hitch at 4:28 PM, received shipping notification same day at 7:14 PM. I was not even expecting such a speed shipping a heavy and bulky item like a Class III hitch with free shipping! I also loved clear and detailed order status updates. You get order confirmation, stock/availability status within minutes, shipping confirmation and delivery confirmation emails, it even beats other sites.
Evgeniy
3/8/2012
Found everything I needed plus some. I tried to find the same product or close to, but no one could beat the price or couldn't even find the size. Great website, already recommended it to friends.
Greg
3/8/2012
The company, prices and shipping are great. I ordered a complete weight distribution hitch and an extra shank on Tuesday and I received everything on Thursday. Only two days to get the stuff, plus it was free shipping.
Joe
3/8/2012
Great products, quick shipments, quick email responses, friendly customer service. Overall a great company to work with.
Justin
3/8/2012
Second purchase from etrailer. good buy, good merchandise. Just purchased 88 blind spot mirrors for gifts
Monty
3/8/2012
WOW These guys are REALLY GOOD! The follow up emails and the SUPER fast shiiping make these guys GREAT! Thanks.
Nicholas
3/8/2012
Received wiring harness today. Well done. Thanks
Randall
3/8/2012
I enjoyed dealing with you. Competitive price, excellent service. I was kept up to date as to progreess of my order. Delivery was earlier than what had been indicated as one item was back order. Also you carry a wide selection of items. Thank you
Serge
3/8/2012
Great price and product. Amazingly fast shipping. My purchase arrived before I knew it. Great communication via e mails. This company has to be the best of the best. A++++ No better out there. Thank you.
Todd
3/8/2012
Order arrived today. I just finished installing parts. Springs fit perfectly. Quality parts at a huge savings. Shipped quickly and you kept me up to date on the progress of the order. Thanks.
Chris
3/7/2012
E-trailer has been great. Immediate response and same day shipping. I could not ask for any better service. Thank you.
Clifford
3/7/2012
Not sure how I found this site, but I am glad I did. I was looking for something just like the goldpost hitch. Just what the Dr. ordered!!! I see that they also sell a lot of other things,and i know I'll be back here buying more things, for my truck.
Gary
3/7/2012
Great prices and better communication.
Gordon
3/7/2012
Fast delivery!! Fits like a glove. 5 stars!
Gregory L.
3/7/2012
I am impressed. Your rep was very courteous and friendly. Order must have been put on a rocket. I had a part number but she double checked to make sure I was getting the right part. Very Very good experience.
Jim
3/7/2012
Great response to orders and requested information. Pleasant people at the office to talk to.
Joseph
3/7/2012
Perfect! Just what I needed, priced RIGHT, shipped FAST, and easy install. Thanks!
Kenneth
3/7/2012
Ordered my hitch late Sunday night it was on my doorstep Wednesday afternoon! Can't beat that! Hitch bolted right up to my car with no drilling and no problems whatsoever! Great Job Etrailer!
Kevin
3/7/2012
Shopping experience was great. Great customer service after order was received. Will order from Etrailer.com again soon.
Kim
3/7/2012
Online site was accurate in the product description and I was able to find what I wanted fairly easily.Order was shipped promptly and the product was as advertised. Very satisfied with the shipment and product.
Philip
3/7/2012
Your Store is the Best!!!! Great easy to use website and response times to email were outstanding! I look forward to doing more business in the future!!
Ron
3/7/2012
Quick,Easy,Priced Right,& Shipped in less than 8 Hours. Will Definitely Use ETRAILER In The Future!
Scott
3/7/2012
Really appreciate this personal contact. I'm pleasantly surprised!
Anupam
3/6/2012
The prices and quick service are great. Can't ask for much more. Can't find a better deal.
Bruce
3/6/2012
Wow, that was fast! The hitch and wiring kit shipped the same day I ordered them. I should have them in time to do the installation this weekend.
Daniel
3/6/2012
So far so good! You guys are really on top of shipping and tracking which gives me confidence that when the parts get here they will all fit.
David
3/6/2012
Shipping was very fast, communication excellent, and the product arrived without damage. Etrailer.com got my repeat business after this first order.
Eric
3/6/2012
Received order as promised (1 day early) thanks!
Jake
3/6/2012
Very helpful & knowledgeable person I dealt with on my order. Very efficient process.
James
3/6/2012
Great products and pricing, great communication, fast shipping , and very reasonable also - whats not to like?
John David
3/6/2012
Received the bike rack yesterday. Installed it today. Well built. You get what you pay for.
Luvon
3/6/2012
I am very impressed with etrailer.com. My order was quickly processed and shipped. I will definitively utilize their services in the future and will recommend any friends to do the same. Thanks for the extra effort!
Matt
3/6/2012
Great job!
Robert
3/6/2012
Everything has gone great, would buy from you again.
Sabatino
3/6/2012
There was a sales person that helped me answer my questions. I am very satisfied with the customer service she provided.
Sean
3/6/2012
I like purchasing from etrailer. Prices are reasonable, shipping is very quick and I usually take advantage of the free shipping with an order over $150. From my first purchase last year, I put etrailer on my favorites bar on my computer. Keep it up!
Tim
3/6/2012
sure is nice to deal with someone who is energetic about their job!! Your rep was on the ball …thanks..
Tom
3/6/2012
This was one of the best internet orders that I've ever placed. The order was shipped very quickly, arriving just 2 days after I placed it. The locking hitch pin fits great on my truck and it works very easily just as shown in the video. etrailer.coms service was second to none, sending me email notifications along the way. Simply put, this is a top-shelf company.
Andrew
3/5/2012
the Weather Tech no drill mud flaps are all that they are advertised to be..went on fine, look good. But that is not the reason for this email....ordered online...walked away from the computer for a while....order already shipped....arrived in very timely manner....packaging was over the top...enough staples in the card board to test the springs in my truck...impressive follow up. In short, the only way this transaction could have been better is to have product be free. And this was just a couple of pair of mud flaps, Kudos to etrailers...would not hesitate to order again or recommend. Thanks!
Bert
3/5/2012
Great fit, finish seems very good. Video directions were excellent.
Christopher
3/5/2012
eTrailer was great to do business with. I ordered several items, 2 fenders, toungue jack, various lights and reflectors, etc and all were in stock and shipped out the same day! When I received them they were packaged well so nothing was damaged, not even the fenders, which I was concerned about. In the future I won't hesitate to business with them again.
David
3/5/2012
I think that e trailer does an excellent job with communicating information in a prompt and friendly way. I also thought they were one of the best on line retailers. I felt like someone at e trailer was actually interested in my purchase and was going to make every effort to get it to me quickly. I did receive my items quickly and they were exactly what I had ordered. I feel confident in recommending e trailer to my friends. Thanks for a great job.
Doreen
3/5/2012
I had been researching hitch mount bike racks for some time. I wanted the flexibility to use it on my truck as well as my wifes SUV. etrailer.com came up on my Google search and it brought me to the product I purchased. The website has a pretty user-friendly layout. Simple checkout process as well. The great experience was when I called in and spoke to a customer service rep to cancel my order because I still hadn't made up my mind. She was so polite and told her to call if I had any questions she could answer to make my decision easier. She even sent me a follow up email with her direct line and extension. When I called back to re-order unfortunately she wasn't available, however another representative got the order taken care of and its already shipped and I just placed the order on Sunday! Overall great experience with etrailer.com and team.
J.d.
3/5/2012
I like the Rola Swinging Cargo Carrier which I received without any shipping charges. The installation instructions were easily to follow and everything works including the tail lights. It will make camping/traveling a lot more pleasant having room to sleep in our vehicle without having to transfer everything into the front seats at night. I also like the email updates on shipping progress.
James
3/5/2012
Absolutely easy and friendly ordering. eTrailer even upgraded my shipping without asking and at no charge!
Michael
3/5/2012
Great company i will recommend them to everyone. shipping was fast, and all the parts fit perfectly. my trailer works like new . Thanks.
Sean
3/5/2012
One of the easiest websites to navigate. Quick delivery and items were discribed perfectly.
Tom
3/5/2012
Excellent. Placed my order on a Saturday and 5 hours later was informed that it had shipped!! Cant beat that for service.
Trevor
3/5/2012
Literally took about 10 minutes. The video was great. I just watched the video. Went in the garage and installed the trailer brake.I wish every e-commerce site understood customer needs like you guys do.
Christopher
3/4/2012
etrailer.com met or exceeded all of my expectations. The hitch I ordered was in stock and shipped the same day as ordered. I received notification of shipment and was informed that my shipment would arrive ahead of schedule. The websites package tracking software was very easy and intuitive to use The hitch arrived in three days 4 days ahead of schedule and was even delivered into my garage by the delivery man. The packaging as well as the hitch was undamaged. As advertised, installation was quick and I am very satisfied with the appearance and function. I would not hesitate to recommend etrailer.com to anyone.
Glenn
3/4/2012
Etrailer was excellent to work w/ and the shipping was excellent also. I bought a Hidden Hitch Trailer Hitch which was very easy to install and took about a half-hours time. The hitch was exactly as described I also bought a Thule 970XT bike rack which was a piece of cake to get assembled too. All in all a graet shopping experience.
Leonard
3/4/2012
Great service and fast in stock shipping.
Peter
3/4/2012
Everything was as advertised. Great experience.
Ralph
3/4/2012
The service was top notch, The service person was very helpful.
Carrol J
3/3/2012
Amazing level of service.
Doug
3/3/2012
Fast shipping, even late fridays and weekends. I would recommend to anyone. Good prices as well. Good Job etrailer.
Jim
3/3/2012
Equinox 2011 installation of hitch and wiring. The trailer and wiring was of good quality. It took me about 2 hours to install the hitch and wiring by myself. The video was great help in picturing the installation process, be sure you look at it before you begin the installation. I would purchase and install the hitch and wiring again. I didn’t need a lift, I drove the Equinox on some ramps for clearence and I didn’t drop the exhaust, although, if I did, it would have provided more room to get the bolts in the frame. Over all it was a great experience.
Kraig
3/3/2012
Fast shipping products arrived just as ordered.
Kyle
3/3/2012
Excellent service, and fast shipping. Product exactly as described online.
Larry
3/3/2012
Communication is Excellent and already received confirmation that order has been shipped. Found everything I was looking for and prices were extremely competitive. Thanks!
Robert
3/3/2012
etrailer is outstanding! Fast service and the price is good. I have purchased 3 hitches, a bike rack, and a cargo carrier over the years from etrailer and have been quite satisfied every time.
Steve
3/3/2012
You guys are awesome! I needed my harness before the weekend and ordered on Wednesday night and it was here on Friday. Plugged right in to factory wiring with no splicing. Thanks for the great service!
Steven
3/3/2012
I received my item in couple of days and was able to install the same day.I was very impressed with the speed and service. I will use you site again.
William
3/3/2012
A realy fast and flawless transaction.Shipping was fast and items were packed very well.This will be my company of choice when I need any trailer parts etc.
Alfred
3/2/2012
Great fast service!!!
Alvaro
3/2/2012
Thanks! I Love eTrailer. And I'll tell everyone I know how great you are to do business with!
Bill
3/2/2012
I got my order fast and very please with the order.
Candie
3/2/2012
Wow, my new hitch arrived before the promise date. All the hardware needed and instructions were included. The directions were extremely easy to follow and installation was an absolute breeze. Difficulty level was listed as Moderate and the time for a professional installer was listed as 30 minutes. I'm not a professional, but found it fairly easy and was done in 40 minutes, and most of the extra 10 minutes was looking for a half inch drill bit : This is a great product and the install was a snap.
Clifford
3/2/2012
Very fast service. I ordered the hitch online. Within an hour I received an email letting me know that it had already been shipped with upgraded delivery at no charge. I received it 2 days later.
Darren
3/2/2012
eTrailer communicated very well and the shipment came on time and as advertised.
Gary L
3/2/2012
Great service! Fast, fast shipping. Good prices. Thats what a good business is all about. Thanks!
Linda
3/2/2012
Super fast shipping-looks like it is all there and can't wait to install.
Mark
3/2/2012
This is the second time I've ordered from etrailer and both of my experiences have been great! They have great prices,and the orders are received in a timely manner.Keep up the great work!
Neil
3/2/2012
This is one of the best store fronts in their industry. Finding my trailer hitch was easy and the ability to compare different manufacturers made it a pleasure to shop. Pricing was comparable and the check out page a pleasure to use. Shipping was in their free shipping bracket Yes, I will purchase again and I will recommend etrailer.com to friends and family.
Richard
3/2/2012
So far I am impressed with the speedy check out process. I already received my order number. As long as the product is shipped and delivered in a timely manner I will continue to do business with and recommend Etrailer to others. Thanks Etrailer.
Robert
3/2/2012
Tire arrived promptly and as advertised.
Robert
3/2/2012
Just ordered 2 replacement license tag brackets and I am definitely impressed with the service. I received a notification when my order was placed and when it shipped. They even provided a tracking number. Fortunately I didn't need it as my order arrived in just 2 days complete and error free. Outstanding work!
Rusty
3/2/2012
Love my roof racks. Great looking and easy to install. Just what I was looking for. Quick delivery, and well packed. There were no pictures of the racks installed so I sent some.
William
3/2/2012
I called for information, not to buy. I made that clear at the outset to the lady to whom I spoke. I asked questions about product after product. I did not keep track of the time, but it was at the very least a half hour and much more likely significantly upward of that. By this time I had already talked to several dealers, but none of them were as forthcoming with information as she. Through her information I looked at all the products that interested me, but I decided that because she was so helpful, I would buy from her. I did not get her when I called, but another representative, was also wonderful. You should be given an award.
Alice
3/1/2012
As usual, great service and fast shipping.
Brad
3/1/2012
My experience with your company was great. I did a lot of research and found your products to be priced lower then most others. And when you add the free shipping I saved even more. Your staff was quick to let me know my order was received and was even shipped the same day I ordered. Was nice to receive another email to let me know it shipped as well as providing tracking information. Well done.
Christopher
3/1/2012
Just ordered my item, so far everyone has been helpful and friendly.
Diane
3/1/2012
The product shipped quickly, arrived in good shape, was exactly what I ordered, and I was able to track the progress of the shipment. Overall, a good experience.
Don
3/1/2012
Very happy with product, company and delivery. Thank you very much!
Flavio
3/1/2012
I have ordered many items and always have had a good experience. There is nothing they don't have.
Gary
3/1/2012
Knowledgable staff, they were great to work with when ordering parts. Shipping was fast. Parts left the warehouse the same day! Could not have asked for better service.
Jerry
3/1/2012
This is my third hitch purchased from etrailer. The applications, in all three fit very well and I would buy another for my next vehicle.
Jim
3/1/2012
Thanks for the prompt order confirmation. I really appreciate exceptional service. :-)
Kenneth
3/1/2012
One of the easiest installions I ever did. I thought I was going to hire this install to a mechanic, but it was easy. It did not take long. Thank you etrailer.
Larry
3/1/2012
Best Price, excellent inventory, Flawless communication!
Peter
3/1/2012
As an internet sales manager, when I shop online, I Always use Google as my search engine. Your company was at the top of the list. I also like the little instructional video clips. I have ETrailer saved in my favorites. Keep up the good work. I'll be back !! Thanks!!
Richard
3/1/2012
First time buyer- I had a special issue with replacement parts and the representative solved my problem after just one call, after several calls with a big Camping and RV chain store. Great Job!
Richard
3/1/2012
Hitch arrived on time. in good shape and fit perfit. on my 2007 4Runner.
Robert
3/1/2012
You have a nice selection of parts and easy to look up. I like how you make sure it's the right part that Im ordering for my application.
Roger
3/1/2012
I ordered a part for regular delivery, but it was here the next day! wow! when does that ever happen? Awesome.
Bill
2/29/2012
Very easy to install once you realize your Zebart coated Truck has plugs in the holes you need and you did not see them first look. Thanks
Carl
2/29/2012
Awesome price, product and customer support. My hitch and wiring harness was received two days after order was placed. Thanks guys!
Daniel
2/29/2012
The way shopping on the Internet should be! Great products, easy installation, and lightning fast shipping!! Two thumbs way up!
Eric
2/29/2012
Your rep was very quick to advise me what I needed for my conversion. She was very efficient getting the product ordered and shipped. Same day was great!!!!
Greg
2/29/2012
Excellent service and quick shipping!
Jason
2/29/2012
Needed base rails for my fifth-wheel hitch. I wasn't sure which ones I needed for my truck. First time ordering from etrailer so I wasn't sure what to expect. Called the 800# and a sweet young Lady answered the phone. I could tell right away that she was not only sweet but very knowledgeable. She helped me with everything I needed to order and was very courteous.I would truly recommend etrailer. I will definitely be ordering again. Thank you etrailer.
Mike
2/29/2012
Very nice help, fast delivery thanks.
Robert
2/29/2012
You guys are good! Product tracking and customer notification is OUTSTANDING. Thanks and keep up the great work…
Robert
2/29/2012
This my second time ordering from retailer. First time was more than satisfactory. My second order was placed at 11pm online and was shipped by 10am the following, but etrailer upgraded me to priority 3-5 days day shipping at no charge…I will order all mythe future towing accessories from etrailer based on customer service alone, you would be foolish not to do the same. Thanks Etrailer!
Tyler
2/29/2012
Ordering parts was very easy, and I was kept informed of the progress of my order. Very pleased and will be doing more buisness in the future.
Blaine
2/28/2012
Excellent shopping experience. Customer service is definitely their priority. I will definitely be back for future purchases.
Eric
2/28/2012
You don't need to help me. I just wanted to say thank you. Everything arrived in great shape, the hitch fit perfectly, and the response that I got about my question of needing additional wiring I didn't that was in less than 24 hours started me in the direction of ordering from you. I am glad that I did. I'm sure you get your share of gripes I hope that you know that you have a happy customer here. I will tell others about you. Thanks again.
George
2/28/2012
Great job, excellent experience, shipment same day. I'll be back.
John
2/28/2012
I've ordered four times over several years and have always had an excellent experience with etrailer. They keep you informed better than any etailer I've ever used in any industry. When it comes to trailer needs, this is where I shop and will continue.
John
2/28/2012
I couldn't get over how easy it was to do the hitch installation with no assistance or help. GREAT PRODUCT!
Ken
2/28/2012
Ordered a hitch Sunday night, had it sitting on the doorsteps tuesday evening and had my shipping upgraded for free without me even asking for it. Couldn't be happier right now.
Nick
2/28/2012
There were no problems. Communication was great.
Robert
2/28/2012
Pleased with the service we received. Had the best price and shipping. Would be glad to do business in the future.
Terry
2/28/2012
What a Great Staff and Company!!! Your rep was as helpful as can be. What an asset. The unit was shipped and arrived before I expected. I installed it in an hour and I was on my way. I forgot to print out a receipt so I called and talked to another rep. He was so helpful and quickly E-Mailed the receipt to me. What a staff this company has. I will definitely do business again with this company mainly due to the wonderful staff I have encountered. Thanks.
Vito
2/28/2012
I searched a long time for the best price for my 5th Wheel Hitch and etrailer.com had everyone beat. I ordered on a Sunday and didnt expect to hear anything until the next business day, however to my surprise I had an acknowledgement from a real person AND they shipped my hitch the very next day via express shipping. I am very pleased with their service and personal touch! Thanks!
Benjamin
2/27/2012
Great communication after placing order. Web site was extremely easy to use.
David
2/27/2012
Thanks for the great support thru the ordering process as I was not 100% sure on all I needed out of the gate...and for letting me know it shipped today!
David
2/27/2012
Excellent service and knowledgable support!
Dennis
2/27/2012
I have shopped with etrailer before with great results and pricing. That is why I returned to order again. They have all your trailer and towing needs. I would recommend etrailer to anyone.
Glenn
2/27/2012
I think this was easy to find exactly what I was looking for,great price great service.
John
2/27/2012
Etrailer.com provided me with great products and fantastic service. I received several confirming emails regarding my order within 24 hours even though I ordered on a Sunday and the next day was a legal holiday. When the delivery was delayed they help me discover that I had transposed two numbers on my zip code and immediately fixed the problem with UPS. The products were then delivered the next business day. I am thrilled with this level of service and the products look terrific. I highly recommend etrailer.com.
Kent
2/27/2012
All that comes to mind is WOW!! Great customer service over the phone and and followed thru with the efficiency of a professional. Will definitely contact you again in the future. Thanks so much.
Lisa
2/27/2012
Excellent service as usual, ordered on the 23rd and arrived today…
Michael
2/27/2012
Great customer service and quick shipping. Thanks for all the help.
Michael
2/27/2012
Great Service and I will let my friends know of your company. Good job and thanks!
Michael
2/27/2012
Excellent selection and excellent customer service that completely exceeds expectations.
Patrick
2/27/2012
These guys must be supercharged! Placed an online order late this morning, received an e-mail early afternoon that product was in stock and waiting pickup by the transport service. Got an e-mail this afternoon for shipping notice and tracking information. Every e-mail had the name, phone number, and e-mail for a REAL person. Their feedback page asks, What can we do to improve? Let check my list...they have great products, economical prices, and same day shipping. I have a personal agent to contact if I have any questions or concerns... I guess the only way to improve is to ship the product before I order it? Great experience, thanks guys.
Randy
2/27/2012
Etrailer is right on...fast shipping, right parts and absolutely the best prices. They are now my go to company for all my trailer needs. Thank you etrailer for being a company one can depend on.
Samuel
2/27/2012
Fantastic! We ordered the trailer hitch and had it the next day. My husband and I watched the how to video on youtube which made the installation very easy. My husband had the hitch on in less than 20 minutes. The wiring took about 30 minutes.
Diana
2/26/2012
I Just to let you know how pleased I am with your product. The electric controller and wiring harness for my Dodge truck was so easy to install and works perfect hauling our fifth wheel horse trailer!! Thank you.
Donald
2/26/2012
Great experience and fast shipping. I will buy my trailer needs here.
Gary
2/26/2012
The right part at the right price and good service!
K R
2/26/2012
Good selection, price and delivery.
Lester
2/26/2012
Very fast response to my order.
Zeb
2/26/2012
Fast shipment, Great product.
Alex
2/25/2012
Very easy to order and fast delivery. The hitch was easy to install and very good quality.
Andy
2/25/2012
Thank you so much for your outstanding customer service, patience and pleasant experience. There is nothing worse than calling a company about their products and them not knowing anymore than I do about the products. I can tell that this comes from the top down and Etrailer will always have my business and I will refer everyone as well. Once again thank you very much.
Brian
2/25/2012
I am so happy i took the time to look at ur web page .my order was shipped and receved a day ahead of time . Parts was an easy bolt on and hookup of brake assembly kit .top quality parts for very reasonable prices. When I called for answers jen from there was very helpful and did a great job in taking my order. Thanks
Gary
2/25/2012
Very nice job fast!
Jim
2/25/2012
Your after sales follow up is second to none. Any trailer products I purchase in the future will be from e trailer, a very good experience. Thanks.
Kelly
2/25/2012
I was very impressed with your service and the helpfulness of your rep. Excellent.
Peter
2/25/2012
Excellent customer service, the associate was extraordinary helpful with my questions.
Ricardo
2/25/2012
I give A+ for everything from ordering to receiving my item. thank you very much.
Willard
2/25/2012
I am very pleased with the help I have gotten from your personel and I am very pleased with the pricing on the items I have order. Also your web site on beng able to track my orders is very nice.
William
2/25/2012
I couldn't be happier so far with your customer service. After receiving an order confirmation email, I received two followup emails - one confirming all items were shipped and a second letting me know the shipping level had been upgraded to express. I looked locally for a product that was competitively priced, but have to say you not only beat all local prices by a wide margin, I will have it sooner than I would have if I ordered locally. Thank you!
Aaron
2/24/2012
Etrailer is a great company with which to do business. Everyone I have talked to and asked questions from have been extremely gracious. Their website is topnotch for technical information and they respond to individual questions. They also have a price matching policy, so I would recommend that you buy from them if possible. I have not had any problems with any purchases but would bet that they would be most accomadating if you did. Fast shipping too.
Bennie
2/24/2012
I would like to take this time to thank etrailer staff members for the excellent job they did in delivering a trailer hitch and accessories that I ordered. Within a couple of hours after ordering I was contacted through email by two different people about my order. The first was a notification that my order had been processed and shipped, and the second notified me that my order had been given special priority and was upgraded to 3 to 5 day express shipping at no additional cost to me, and was surprised when I received the package sooner then that. To order something late Tuesday evening and receive it on a Thursday just in time for the weekend is awesome. With that type of service etrailer is the place I will be using for all of my trailer needs
Charles
2/24/2012
Ordered a dirt bike trailer from here. Fast shipping, great communication, and I will definitely do buisness here again. Thank You.
Corey
2/24/2012
Customer service is great. Ask a question and get a prompt answer. Also noted in my last shipment that the cartons were heavy duty and items properly packed.
Ed
2/24/2012
Fantastic!Ordered at 5:02 on Thursday,received tire on rim ready to mount at 3:00 Friday.In my 67 years I have never got this good of service on a mail order-on line order.Thanks!
Eldon
2/24/2012
Had exactly what I was looking for. Found the T-harness wiring. ordered it and it took all of 5 minutes. Thanks ETRAILER.
Eric
2/24/2012
I got a person on the phone right a way and they knew right what I asked for and with about ten minutes after my order I got two emails confirming order and that the order was pulled and ready to be shipped with tracking number. That is awesome!! I will call again if I need to order any items that may have.
Erik
2/24/2012
WOW!!!! Ordered the Pro Series 5th wheel hitch on 2/20/2012. It arrived at my home on 2/24/2012 and I had it installed in a matter of one hour after arrival. I used exsisting rails already mounted in truck but I can't believe how fast this company processed my order! This is the kind of service that we wish every retail business would provide when we shop. Did I mention that this great delivery was FREE! My thanks to the shipping department and the rest of the crew at etrailer. I will be sure and recommend your company to ANY one that is looking for trailer and towing supplies. Again, a great big THANK YOU from this customer!
Fred
2/24/2012
This is our second or third order with e-trailer. Service and products have been terrific. We would highly recommend this site for all your towing needs.
James
2/24/2012
Excellent service, fast response time, always seem to have what they show on hand. I have been on too many websites that show you something they sell, once they have your money they tell you it is back ordered, not with etrailer. Very happy with the service I will use them again in a heartbeat.
Jason
2/24/2012
I was extremely pleased with the customer service from etrailer. They answered my question regarding the hitch for my vehicle immediately, and when I ordered it, they gave me a free upgrade to faster shipping.
Joel
2/24/2012
Your sales rep, was exceptional to deal with. His patience and knowledge was certainly appreciated. I will have no problem recommending etrailer to my friends which I've already done. My shipment arrived on-time and complete. Thanks for the great service.
John Kurt
2/24/2012
Very good service.
Keith
2/24/2012
You guys are great! And what a terrific website! It's very easy to use, and doesn't waste my time.
Keith
2/24/2012
I think you have a great company&great employees, fast service.
Kenneth
2/24/2012
Super fast shipping! Awesome products. I got an e-mail every step of the way from processing to delivery. Highly recommend over and over.
Matthew
2/24/2012
Excellent transaction, super fast shipping from Missouri to Virginia and great communication.
Max
2/24/2012
Etrailer has great products at really great prices. I just installed a hidden hitch and wiring harness that I recieved yesterday on my Frontier and everything went together just like it should. They keep you updated on the status of your order which is important to me and they have great customer service. I'm looking for new tires and wheels for my boat trailer now and it looks like I'll be getting them from etrailer.
Richard
2/24/2012
Excellent service and pricing!
Robert
2/24/2012
I was impressed with how quickly my items were shipped. I also received a free upgrade from standard shipping to Express. Very good service. I look forward to receiving the items.
Sam
2/24/2012
The website was easy to negotiate and the prices are great. They upgraded my free shipping and I got my hitch in 3 days. I would recommend E-trailer to anyone.
Scott
2/24/2012
I was pleased with the speed of shipment.
Sharon
2/24/2012
Excellent experience. I ordered on Monday got it on Wednesday. Will be back for future purchaces.
Danny
2/23/2012
Found what we needed on your web site and the price was great, no extra shipping cost and it shipped the next day, delivered two days later! I can't be more happy.
Denise
2/23/2012
Very accommodating in shipping my order to an lower 48 address. Also, the staff member was knowledgable in the correct tire rim model that I was ordering.
Dick
2/23/2012
Very good company to deal with. Solved my problems with a long ball mount for my Jeep, did not even know they made a longer version. They are very knowledgeable with quick service, at my door in Pa. in three days. Thank You.
Jack
2/23/2012
Thanks. You guys do a great job of keeping the customer in the loop. Keep up the great work.
Joshua
2/23/2012
I think consumers of cargo/towing equipment are satisfied morally, practically, and with precision by a communicative web site, vast video collections, descriptions, reviews, that are not ever boring. I spent more time than I should looking for the perfect rack as it was all very interesting with the links available for comparison review, etc. this is the best way to get value, info service.Definitely the place to research and buy anything related to adding towing or cargo capacity to a vehicle. Now I feel like a virtual member of the Etrailer Club. I just wonder if you tire of all the work in producing the E trailer content or if you ever have time to enjoy the products you sell.
Louis
2/23/2012
Excellent communication and a very attractive shipping special to Canada. Pretty clear website to navigate.
Marvin
2/23/2012
Great service and prices easy to navigate website No hassle checkout Reasonable Shipping fee to Canada fast delivery with USPS. Well done!
Michael
2/23/2012
Order process was fast. Product was as pictured and I would order again from E Trailer. Great service. They also have excellant tracking of your shipment. In fact it arrived a day earlier.
Michael
2/23/2012
Very informative when ordering parts, Quik shipping.
Rob
2/23/2012
The ratchet straps were shipped to me very quickly and were packaged very well. They appear to be a quality product.
Robert
2/23/2012
Think? it is hard to think that in 2 hours from the time i order you have e-mailed that my shipment was on the way to me. This is the best experience I have had in ordering over the internet. Thank you
Robert
2/23/2012
Very good / timely service! Thx a lot.
Andrew
2/22/2012
I appreciate the help I got when I called in. I was looking for a wiring harness for a trailer brake controller. After explaining what I had and what i wanted, I was given the part number to what I needed. Thanks for the help!
Chad
2/22/2012
Excellent customer service! I buy online frequently and etrailer is, by far, the best website. Your mini-videos are packed full of information that actually show dimensions and use of the product. As a customer, this helps me in determining if I'm purchasing the right product the first time!!! Thank you. I will do business again with etrailer.com
Curtis
2/22/2012
There need to be more merchants like these guys! My order was shipped before the expected ship date and was even upgraded to a higher level of shipping at NO extra cost. I'm a satisfied customer. If I can find it here, I'll buy it here!
Dan
2/22/2012
Fast Service. My son recommended them to me.
Dennis
2/22/2012
Ordered on the 20th received on the 22nd, now that is service. The ball mount is solid, looks and works great. Well worth the cost. THANKS e-trailer
Giles
2/22/2012
It's been a lot of years since I run into people willing to work and help people with sonsumer products, I want to personally thank the rep for her help and also she did exactly what she said she would do, expedite my order, and email me when she had it worked. Thanks again.
Herschel
2/22/2012
Due to a rear-end collision, I needed to replace the trailer hitch that was purchased from etrailer.com back in 2010. The experience was just as good this time and my hitch arrived three days after my order. I didn't hesitate to return to etrailer.com and will come back for any future towing and cargo needs.
Jeff
2/22/2012
I want to thank all of you involved in this shipment. I received it earlier than expected and installation was a breeze.
Kyle
2/22/2012
Exceptionally fast response and good prices!
Robert
2/22/2012
Good service , plesent person on phone, order shipped fast.
Charles
2/21/2012
I am very impressed with the prices and selection available, the web site was easy to use and the installation videos were very helpful. shipping was fast, here in under 5 days, when alot of other sites didn't even offer shipping to canada. I will use etrailer.com again and I tell everyone about it.
Chris
2/21/2012
Far out when it comes to customer service. Most friendly and knowledgeable. Willing to sit down with you until all your concerns are answered. Definitely saves everybody the problem and hassle entailed in returning items. Everything was clarified as to what the product is, any foreseen problem with it and every detail that could be a cause for returning the item. At the end it gives you a better idea that what youre buying is the right product that you expect it to be.
Emmanuel
2/21/2012
I love shopping at and with etrailer!
Frank
2/21/2012
The etrailer.com website was very easy to navigate and the instructional videos are great as well. The checkout process was very simple and secure. I received an acknowledgement via e-mail immediately after placing my order. I also received tracking information within the next hour. I will not receive the equipment for a couple more days, but so far so good. I would recommend to anyone!
Jon
2/21/2012
I have to say that this is not only the best selection and value of trailer related merchandise, but the people and the service are THE BEST also. THANK YOU. Please keep up the great work. P.s. I am a web engineer and have designed several online web parts stores, so I know of what I speak.
Joseph
2/21/2012
Excellent service, very fast and excellent info on installing the products. I don't know how you could doing anything to improve!!
Paul
2/21/2012
The selection and pricing are great compared to other websites. I will be purchasing from you again in the near future.
Tim
2/21/2012
I was deeply impressed with the speed and efficiency my order was processed with.
Troy
2/21/2012
Thanks for following up with the order. Everything arrive in good order and in fact has already bee installed on the truck. My 17 year old son and I installed the hitch in about an hour. My son doing the bulk of the work. The ease of installation was facilitated by watching the installation video on the web site. The videos are a very useful tool. I would highly recommend etrailer to anyone.
David
2/20/2012
Tremendous site, tremendous service! I also have an e-commerce business & my experience with etrailor was a Great one!
Don
2/20/2012
The service is excellent and your rep was a huge help in helping me find what I needed. I would definetly order again and again. Thanks for all your help.
Harold
2/20/2012
Perfect fit! Easy shopping, informed shipping, useful instructional link, prompt delivery, and installation went well.
Jeff
2/20/2012
This Site is easy to use. I quickly found what I was looking for and received prompt shipment.
John
2/20/2012
Great product!
Marcos
2/20/2012
etrailer web site made it easy to find the right hitch and wiring for my car. They also had videos that showed what needed to be done to install the products on my car this was very helpful. They were very prompt in sending an email stating that my order had been received and again when it was shipped and this was all done in one day on a Sunday and I ordered late PST. I will definitely buy from them again, in fact I have already chosen my next purchase from them.
Norman
2/20/2012
Great service....don't change a thing!
Ralph
2/20/2012
Thank you for the great service and delivery!!! You can rest assured that if I ever need any additional products that you sell, I will use your company. I have also told friends of mine how great you are to work with and what great customer service you provided to me!!! Thanks again for a very positive experience with your company!!!
Ralph
2/20/2012
Prompt shipping for free and hitch was installed in 30 minutes, fit like a glove.
Terrence
2/20/2012
Great job etrailer.com. I recieved my order in less than a week,can't wait to get it hooked up.I'll let you know how that goes.
Warren E.
2/20/2012
Great selection of products. Everything was very organized in each section. Also the email confirming that my order was placed was very nice.
Andrew
2/19/2012
Ordered the hitch on a Friday and had it by the middle of the next week. I also found the installation video for my specific make/model to be extremely useful. Very prompt and efficient service.
Elliott
2/19/2012
Good price on things that were ordered. Easy website to use. Very fast service!!!
Harold
2/19/2012
It was a good deal, It works just as expected, and I'm glad I bought it from etrailer. I have before and after pictures of the installation Id be happy to share.
James
2/19/2012
I had a great experience with etrailer. My order shipped just hours after i ordered it and i was kept up to date with my order the whole time. thank you.
Jarred
2/19/2012
Awesome place! Best customer service I've seen in a very long time!
Jonathan
2/19/2012
Decide to give a try buying snow chains from etrailer.com.I was amazed from the speed my order was fulfilled.Less than 2 hours latter the order was shipped. Received package on time.Well done! Yes, will recommend to friend.
Metodi
2/19/2012
Very Impressive! Ordered on a Sunday and expected to have our order shipped sometime on Monday or Tuesday. Then wait another week for delivery. I shop online for alot of things I used to have to drive around town looking for a fair price.Etrailer shipped early and upgraded my shipping for free. Thank You etrailer, I WILL recommend you to all my friends.
Robert L
2/19/2012
I really liked the layout of the web site. Not a lot of useless fluff, just information. I especially liked the compare feature where I was able to several similar items and compare features. This allowed me to evaluate side-by-side each of the items of interest and that which was most applicable.
Stephen
2/19/2012
The website is great. It is very clear and easy to use. I have added it to my favorites and will be buying more.
Steve
2/19/2012
Your website was more informative than the others I visited, you really go the extra mile. I appreciate the shipping upgrade. Was very surprised to get my tires and wheels so soon. They were exactly as described, and exactly what I wanted. Thanks!
Terry
2/19/2012
I am extremely pleased with my etrailer purchase. My order was processed and out the door in hours and arrived ahead of schedule. The online video made installation a breeze, saving me hundreds over having a shop install my hitch. Thanks so much!
William
2/19/2012
Perfect fit and easy installation with clear instructions for my 2012 Hyundai Tucson. Excellent quality products at a great price. What else could you possibly want? Thanks folks! I'll definitely be back.
Bruce
2/18/2012
Awesome hitch, it fit perfectly. The price was good and the shipping time was very quick. I would use etrailer again!
Ethan
2/18/2012
Thanks ..got the mud flaps ..there awsome ..will put them on today..thanks for the fast shipping.
Frank
2/18/2012
Your product worked great. It took less than 30 minutes to install. Product and customer service deserves all five stars. It was a pleasure dealing with your company. Thank you.
Robert
2/18/2012
Great products, great prices, quick shipping & excellent communication. Will buy again in the future. Have recommended etrailer to all my friends.
Robert M
2/18/2012
Service was top notch. Shipped within 4 hours of purchase with free shipping upgrade. Great company!
Ryan
2/18/2012
Just purchaed my second hitch from eTrailer. Customer Support rep.was EXTREMELY helpful and courteous. Shipping is fast too, and was free. My highest compliments & recommendation.
Stephen
2/18/2012
Wow! You people are amazing! Not only did you upgrade my shipping thank you very much but it arrived yesterday! This means we'll be able to install the receiver this weekend. The receiver itself is exactly what we need and appears to be very well made. You can be sure when we need anything else related to towing, we will be back to your site. Thanks again!
Elizabeth
2/17/2012
Dealing with Etrailer was fast and easy from the start. From trying to find what parts I needed, to the tech explaining how they work, to the ordering and fast shipping. What a great experience and a great company! Oh, the price was the best I found also.
James
2/17/2012
Fast delivery and easy wed site. Thank you.
Johnathan
2/17/2012
Thank you for the fast response, great service and the upgraded shipping! I am looking forward to having my hitch installed so I can finally tow what I need. You're site was very helpful, thanks again!
Robert
2/17/2012
Nice selection of trailer tires. Easy selection process, and got the tires in quick order. They look goodwill know more after Ive used them.
Rod
2/17/2012
As I wrote yesterday the service was wonderful with quick and helpful web site service and shipping. My brother and I put the hitch on my 2007 Ford 500 today. The video showing the process was very helpful and the printed directions made sure we used the correct bolts and washers. It took about 60 to 90 minutes as we stopped to talk a little. Everything fit well went in beautifully. I am pleased with my shopping experience and the product. I have recommended it to my father.
Rusty
2/17/2012
I went to check on the shipping this morning, and while online, the doorbell rang and when I opened it, I found a large box on my door step. That was at 10:45 am, my time. It's now about 30 minutes later and I've already installed the hitch. I didn't have to remove anything, except the old tow hook, not even drop the muffler. It slid right in and bolted right up. Next time, you could make it a little harder, ok? This went way too easy and I'll definitely recommend you to anyone I know needing a new hitch. Thanks !!!!!
Steve
2/17/2012
Very fast shipping.. Good equality stuff!.
Valerie
2/17/2012
Fast and friendly.
Walter
2/17/2012
Thank you very much guys.Very happy for great service. Fast shipping,your product works perfect with my truck. Thank you….
Gregorio
2/16/2012
Good people to deal with, fast shipping.
John
2/16/2012
Thank you for an easy, affordable and excellent purchase experience! In a world where it is increasingly difficult to get intelligent information, your rep knew everything I needed and was 100% knowledgable. A very positive experience I can assure you!
Jon
2/16/2012
Your rep is great. lots of time with getting just what I needed for my trailer. I'll be back!
Kerry
2/16/2012
Thanks for the shipping upgrade. It's nice (and rare these days) to see a retailer taking care of their customers like that. I'll definitely buy from you guys again if I find myself needing more trailering supplies! I wish I would have discovered etrailer.com sooner!
Larry
2/16/2012
This is the first time in many years that I have dealt with a company that is competant, and have the excellent employees. They were very polite and knew their jobs, unlike many companies that employ people that only want to get rid of you. If you know what I mean. The help I received was great. I was actually taught a few things that were very important to the project I had going with the carrier on my truck. Wiithout them, I would probably lost the wheel chair I intend to transport, by purchasing the wrong part. It was very pleasant to talk to and deal with others in your company. Thank you again, and keep up the great work.
Norman
2/16/2012
Perfect fit, good price, no shipping , two day service, what more can you ask for.
William S.
2/16/2012
Promp communication during processing including shipping notification. Excellent tracking feature. Great prices and selection.
Bruce
2/15/2012
Wow, you sure shipped the order out fast! Thanks. Convincing me to purchase was the step-by-step installation instructions. Thank you again, I know I will be very pleased with the product.
Charles
2/15/2012
I ordered these stabilzer jacks 2-13 -12. got them 2-15- then installed same day on my tear camper ,wow great service they look and work great. Like them. I wish I could send pic of how nice they worked out on the tear. Thanks for great service.
Glenn
2/15/2012
I have ordered before and had good response and fast shipping.
James
2/15/2012
Your rep was outstanding, in assiting me she helped me find the required items and get the best price. Thank you very much.
Joe
2/15/2012
Awesome service and product! I cannot thank you enough for expediting the brake kit to me so that I can get back on the road.
Ken
2/15/2012
This is my third or fourth purchase from Etrailer. I can say there product knowledge has been strong. Concern that I am buying the is obvious. Delivery is FAST....What more could you want? I recommend them often.
Mike
2/15/2012
Great transaction, upgraded the already free shipping from standard 5-9 day to expedite 3-5 day without us even asking. I highly recommend this company, Quality product, best price out there, very well packed, quick ship, what more could you ask for? Thanks for a great E experience!
Paula
2/15/2012
The shipment was well packaged and arrived as promised.
Reynold
2/15/2012
I have made purchases 3 different times over the past couple years. The prices are competitive and always plenty in stock. This is probably one of the best sites I buy from.
Robert
2/15/2012
The hitch for the Yaris came within days, found it on the porch and put it on in about an hour. Going to Utah this Friday to go mountainbiking!! Thanks for a great purchase expierence!
Robert
2/15/2012
Purchased the Tekonsha P3 along with the LR4 specific harness. Product arrived early & got in installed easily & quickly. The videos on the site certainly helped out, as I'd never installed a brake controller. It was a snap, especially having the OEM harness. Took all of about 15 minutes to wire it up and install the mounting bracket. Couldn't be more pleased with the great price & great product. I'll definitely look to trailer.com for my future towing related needs.
Stuart
2/15/2012
This is the second time I have ordered from etrailer.com and the service was excellent both times. I would definitely recommend etrailer to anyone.
David
2/14/2012
I am very happy w/ my order. It shipped quickly and arrived much sooner than expected. The product appears to be in excellent condition.
Edward
2/14/2012
I was quite impressed with your customer service when I ordered before. It's refreshing in this day and age to have that kind of attention to detail. I bet you and your fellow employees are proud to work at a company like etrailer! Great job!
Jack
2/14/2012
I could not believe how quick I received my order! Impressive!
James
2/14/2012
Very pleasant experience. Will certainly buy from you again. Customer service is outstanding!!
Judith
2/14/2012
Wow fast service, quick free shipping, received what was ordered. Top notch company.
Kenneth
2/14/2012
Amazing ease of use on the website, processing and shipping were a breeze. They upgraded my shipping without asking, which is pretty sweet.
Lukas
2/14/2012
Thank you so much for your help. Your commitment to the matter means a great deal to me and I look forward to doing business with you again.
Matthew
2/14/2012
I was very happy with the customer service that I recieved and the kindness from the person whom handled my request. As a service manager of a very large company I know how important it is to keep a good customer relationship for furture business. Your company has done just that I will return my business and promote your company to others. Great Job!
Walter
2/14/2012
Thanks for the update and fast shipping. The website was very easy to use. I like how the price advertised was the price I paid. I am very happy with professionalism of your company and will recommend you all to anyone. Thanks!
William
2/14/2012
Great shopping experience, would recommend to anybody looking for trailer hitch and accessories.
Alfredo
2/13/2012
Good selection and Great Service.
Andy
2/13/2012
What a great online shopping experience. Not only was the price of the hitch less than other online sites, I received notice that my hitch had shipped within an hour and a half of placing the order.
Bill
2/13/2012
Etrailer has an excellent customer support. My question was answered in time through email, and the order was processed smoothly and fast. The information provided in Etrailers web site is very helpful. I am being able to get the product description and installation instructions. Eventually, it allows me to determine what kind of products I really need.
Ching-long
2/13/2012
Very happy with the speed of delivery and prices on the items I ordered. Sales staff was friendly and answered all my questions, will order from these folks again!
Chris
2/13/2012
Very fast shipping and good products.
David
2/13/2012
Wow - fast shipping. And the how to videos really help. Thanks!
Elena
2/13/2012
I have ordered numerous time from etrailer and I have always been pleased with price and service. This time I tried your price check guarantee, and it worked exactly as the site said it would. Your repwas pleasant, competent and professional. A winning combination!
Hunter
2/13/2012
Great How To video and fast shipping! Thank You.
Jacob
2/13/2012
I am quite impressed so far with my experience with etrailer.com. I have received great feedback on my order and am extremely happy with your service. I received an email from your rep. explaining the status of my order. I have never had a company provide me with first hand feedback online as he did. I wil definitely recommend etrailer to a couple of my co-workers who are needing hardware for their vehicles. Thank you!
Matthew
2/13/2012
Excellent Service! My items were shipped out sooner than I was told.
Scott
2/13/2012
I am a repeat customer, and the reason for this is alwasys the same: - Great Customer service - Fast delivery - Well priced It is obvious that the company is focused on the customer. A rare thing these days.
Carlos
2/12/2012
This is my third or fourth order from yall, and I feel like some Superstar. I can't think of any other site that keeps customers as informed as you do! HIGH FIVES all around!
Fred
2/12/2012
Really looking forward to getting the rack and actually being able to take my bike and board beyond walking riding and walking distance! Appreciate the shipping favor.
Ian
2/12/2012
Shipping is great. Haven't received it yet, but will get here faster than expected. I ordered it last night Sat and not 12 hours later its been shipped!
James
2/12/2012
It was good and easy. A lot helpful information about the product and installation procedures. The videos are great. Great work! Thanks.
Adolfo
2/11/2012
Very wide spread trailer options and stream line shipping.
Eric
2/11/2012
Excellent assistance, service and delivery. Whats not to like? Thank you.
George
2/11/2012
Everything about my experience has been wonderful! I mistakenly ordered the wrong item. When I realized it, I called and the problem vanished. I received prompt, personal attention from the staff. I would recommend this company to anyone needing their products.
Marilyn
2/11/2012
Everything I needed was easy to find - Grease seals and bearing buddies for my hubs, a can of bearing grease and a tube of bearing grease. Very pleasant shopping experience. Shipped the same day a Saturday, no less! Thanks!
Richard
2/11/2012
GREAT online shopping experience! Products exactly as described, shipped unbelievably fast and competitively priced. In addition to this custom dune buggy trailer, I have other projects and will be ordering again without bothering to look locally. Thanks etrailer.com guys and gals!
Richard
2/11/2012
Great service. Just took less than an hour to get my order settled and sent. Very efficient.
Robert
2/11/2012
Very good customer service. Several emails sent before the product was shipped. I had a deadline on a delivery date and they made sure things went smooth and ahead of schedule.
Craig
2/10/2012
Excellent. Very fast shipping and great product. Thanks again.
Jacob
2/10/2012
Shipping was very fast and free. The hitch fit perfect and the video showed how to install. Was very easy. Very happy and will recommend etrailer.com.
James
2/10/2012
Have to say I am really impressed with the level of service here!! Thanks so much!
John
2/10/2012
The price for the Bearing protectors and the shipping charges were reasonable. I received the merchandise quickly and in good order. I will go back to etrailer.com again when the need arises. I would rate etrailer.com A+ on price and customer service. Thanks.
Larry
2/10/2012
etrailer shipped my order out promptly, sent exactly what I ordered, and all items were as advertised on the web site. Efficient, prompt, reliable, and at VERY competitive prices. I couldn't be more pleased.
Melvin
2/10/2012
The right parts at a great price. Well packed and fast shipping. Highly recommend for all your towing and trailer needs. Kept us well informed on status and shipping. Thanks.
Scott
2/10/2012
You guys are AWSOM!!! very helpful and very fast shippers!!! Thank a lot!!!
Shawn
2/10/2012
Great experience. Excellent communication. Fast delivery.
Toby
2/10/2012
You guys rock. You just became my favorite vendor for truck accessories. Thanks!
Vince
2/10/2012
Wow, you all are really fast. I ordered my hitch yesterday, and within 24 hours it arrived! Thanks for the service. I will recommend your company to all my friends and family!
Dan
2/9/2012
Thank you very much for the quick response, etrailer has gone above and beyond on the purchase price! Communication! And fast shipping, wish all online shipping was this smooth. Thanks again etrailer!
Glenn
2/9/2012
Very quick and easy experience...shipped the same day that I ordered it and I got very quick responses after I bought my part from them with my order confirmation and shipping numbers...you guys rock....thanks for everything!!!
Ivan
2/9/2012
GREAT customer service. GREAT expert help. Both orders arriverd before expected date. I will continue to shop etrailer.com
James
2/9/2012
Wow, where to start? the best customer service experience Ive ever had outside of the service I give my customers, hehehe. 3 minutes after placing my order, I received an email from one of the customer service reps. Not even an hour and a half into the process, I received another email from another customer service rep letting me know that not only was my item shipped, shipping was upgraded at no cost to me! I received my item at my door 2 days from ordering it. I will definitely recommend etrailer.com to anyone!!!
James
2/9/2012
Great price, shipping was amazingly fast. super happy!
Jonathan
2/9/2012
Good informative Internet site - fast and free shipping on the trailer tires I ordered.
Vince
2/9/2012
Just a VERY user friendly website. More info than you could possibly ask for,, video help, etc. Super fast shipping. I even love the confirm email that has your order summary at the bottom, pictures of what you purchased and all. One of the best online sites I have ever used. A++ experience!
Bradley
2/8/2012
You guys are the best.
Christopher
2/8/2012
I think etrailer is sweet and customer service is excellent. They really helped me out and got me a good deal..i love my rola rack..its beefy and well made.
Dustin
2/8/2012
Very quick response and shipment.
Gene
2/8/2012
Selection of product and order entry was very easy. Information following receipt of order was excellent. Product arrived and packaging was much better than I have seen on other purchases. I would recommend etrailer to anyone and I give them a 5 star rating.
George
2/8/2012
Excellent controller, fast shipping!
Jack
2/8/2012
Done business before always receive great service and good prices. Also will match price if found cheaper at another store.
Jose
2/8/2012
Great service and very Quick Shipping and the item is as Described. Will do business anytime!!!
Manuel
2/8/2012
Great service. This company proves that online shopping can be simple and fast. I'll definitely order from them again when the need arises.
Mark
2/8/2012
Order was shipped within hours of ordering. Product arrived as advertised and the price was right. I'll be back.
Martin
2/8/2012
This is my 3rd order. service and products have been 100 on all three. Love your website.
Michael
2/8/2012
I ordered three items from two suppliers and both arrived within 5 work days...right on time. Ordering, tracking the shipment and follow-up advice for installation from e-trailer staff has been excellent. When phoning I was very quickly connected to an actual person who spoke good English and knew the product I had ordered. I will look first to e-trailer for any product I need in the future...not just because they are the lowest price supplier.
Russ
2/8/2012
Good fast service recieved hitch in 3 days. good prices. easy to navigate website.
Trevor
2/8/2012
INCREDIBLE! Thanks a lot and I really appreciate it. I can't even believe it shipped so soon. I'll DEFINITELY refer you to more people. I've already blasted your site out on facebook but it's hard to find quality companies nowadays so keep up the great work.
Antwan
2/7/2012
Your rep understands what customer service is all about! She was an excellent communicator and very personable. She made me feel valuable as a customer.
Arnold
2/7/2012
Thank you! I love your site, and I was so glad to find the Price Pledge which means I can order from you folks and know I'll get a great price!
Beverly
2/7/2012
This company goes beyond the call of duty to satisfy its customers.
Bob
2/7/2012
Very fast shipping and excellent prices. I save 50 off what I paid at in the past for the same bearings a few years ago. Great !!
Bruce
2/7/2012
This being my first experience with eTrailer, I'm very impressed with the items they have and the shipping options that they have.
Glenn
2/7/2012
By far the best online shopping experience EVER. Clear and easy site with installation videos! Plus it product shipped that day! Unheard of!
Sean
2/7/2012
Your customer service is a plus, the lady was very helpful and was familiar with the replacement lifts for my UWS tool box. The order came a day early and it took less than three minutes to install them. Both lifts fit perfectly. Thanks again!
Danny
2/6/2012
Fast shipping, great price, and excellent service!
Fred
2/6/2012
We love the way the camera works. It was shipped to us in just a matter of a couple of days. We would recommend etrailer to anyone. A very good experience. Thank you so much!
Gordy
2/6/2012
Great Service and product.
Mark
2/6/2012
Fast confirmation and shipping. Great to deal with. I would highly recommend.
Matthew
2/6/2012
The process went smooth from start to finish.Thank you etrailer.
Robert
2/6/2012
If you are looking for a huge variety of trailer and truck/SUV accessories at more than competitive prices along with great service then look no further. Look at what this company has and then compare their prices to anybody selling the same thing and you will see what I'm talking about.
Timothy
2/6/2012
Very quick.
Chris
2/5/2012
Easy to find products, great prices, very good brand names and you have to love the free shipping. Thank you Very much.
Farid
2/5/2012
Up graded my shipping for free,hitch and wiring adapter arrived on time! Fit as advertized and the installation videos are great, made installation a snap. Thank you!
George
2/5/2012
Placed the order and in less then 12 hours my order is being shipped. Extremely fast and courtious. Will definitely recommend to others.
Hector
2/5/2012
Great service and product. Will definitely purchase from etrailer.com again.
Jeff
2/5/2012
Considering that its SUPERBOWL SUNDAY, you people are really on the ball! Great Job.
Stevan
2/5/2012
The whole transaction has been a pleasure.Package arrived promptly and in good condition.Special thanks to your rep for her effort Has a wonderful personality.Thanks again!
Ben
2/4/2012
Great service and follow through. Thanks.
Court Land
2/4/2012
Perfect replacement parts. Parts delivered in 3 days. Excellent service!
David
2/4/2012
Top rate excellent service, super fast response. Wow, thank you. Will recommend to all my friends.
Gary
2/4/2012
I got a trailer wiring harness for a Camry. I found the website easy to use and order from. The response and communication was quick. The order was shipped within hours. It arrived as promised. Best of all, it worked! Thanks!
John
2/4/2012
Great company to work with. Free shipping with upgrade to free 2nd day shipping. Communication friendly and easy, would definately do business with again. Trailer hitch easy to install 40-45 min.
Christina
2/3/2012
Great and frequent communication regarding order status. Excellent pricing, below what I could find on another site. Have used etrailer previously and will use again in the future.
Doug
2/3/2012
Super friendly and helpful staff. Would do business with again .. A +
James
2/3/2012
The product arrived fairly quickly, was exactly what I expected. The best feature is the dust caps that protect the connector pins from dust and corrosion. Don't have it installed yet, but don't anticipate any problems there.
Richard
2/3/2012
My hitch and wiring kit arrived today, three days after I placed the order, which is the fastest turnaround I've ever had on an internet order. Everything arrived in good shape, and as soon as my new truck arrives, I'll let you know how it all fits. My second order shipped within hours of placing the order. Should be here soon Good job guys and girls.
Robert
2/3/2012
Very easy to navigate you web site for me that was very impotant. Thanks!
Thomas
2/3/2012
Nice web site. Easy to locate and purchase exactly what I was looking for and more. Made my purchase on mobile phone via internet. I'll be back.
Chris
2/2/2012
Ive purchased several times from eTrailer with great results. I had to call customer serive to order this time and he provided top-notch service. Thank You!! I tell my friends and coworkers about eTrailer and hear lots of positive comments from their experiences too. Keep up the good work!
Colon
2/2/2012
Quick and easy transaction, I would buy from e trailer anytime. Thanks for the fast service. I will tell others about e trailer, .
Doug
2/2/2012
Great experience with etrailer..everything worked out great.
James
2/2/2012
Overall excellent experience! I would absolutely buy from etrailer.com again. I emailed Customer Service prior to making my purchase and the response was quick. After placing the order, the order and shipping confirmations were quick. I tested your 110 price match guarantee and you passed with flying colors! Great job!
Jared
2/2/2012
Thank you for the 5 Star service! You have a great product selection to fit almost anyones needs Your excellent promptness in getting my order processed Excellent shipping And your courtious customer service Dept seeing that customer satisfaction is a priority Etrailer can be rest assured I will be doing business with them again for my trailer and ATV accessories. I will tell tell my friends and family of your excellent service and appreciation for your customers business. And highly recommend them doing business with etrailer for their needs.
Larry
2/2/2012
Excellent Customer Service with great product reviews and FAQs. Made the whole experience a breeze!
Manik
2/2/2012
Order arrived sooner than expected, everything looks fine.Good job guys and girls. Thanks
Tom
2/2/2012
The ordering of the part was easy and the shipping was quick thanks again and i will send pics when the trailer is complete.
Andrew
2/1/2012
Never would have believed I would receive my order in less than 24 hours. Thank you!
Charles
2/1/2012
Wow, I am blown away by your level of customer service. Not only was the order processed literally minutes after I placed it online, my shipping method was upgraded at no cost, and I received two emails alerting me to the progress of the order and a tracking number was provided. I wish you would give lessons in customer service to just about every other company that deals with the public. Your commitment to your customers is exceptional, and unfortuantely, very rare. Thank you!
Darrell
2/1/2012
Very excellent service and technical help great to do business with.
Lyle
2/1/2012
The People at etrailer,com were very nice to talk to and work with on the phone.
Marc
2/1/2012
GREAT ! I ordered the hitch on line Monday morning and it was delivered today, Wednesday. It took me longer to get my jack handle out and lower my spare tire than it did for me to install the hitch. It is the exact duplicate of the one Dodge charges $335.00 for as an option. Thanks for the online installation videos too. I did not even look at the paperwork with the hitch. This is my 2nd hitch from etrailer and they both were winners. Thanks.
Mark
2/1/2012
Excellent transaction. Quick delivery. Very good website with any and all tow, cargo, or trailer parts you might need. Thank you.
Murdoch
2/1/2012
Cool, your customer service is unbelievable. I really appreciate it.Thanks.
Rhon
2/1/2012
Used the toll free number in order to talk to a representative...friendly, helpful and courteous. She kept me updated as to my purchases and recommended items to make the purchase more valuable. Also kept me updated as to my package shipment and delivery. Very helpful…so much better than the click, click impersonal way many companies are going. Nice to see you can still talk to a live, breathing, helpful individual
Sam
2/1/2012
Awesome service, great selection, fabulous prices!! I looked long and hard to find the hitch that I needed. Etrailers was the only ones who carried the hitch body without the whole weight distribution kit. Their customer service department quickly helped me locate the right one for my vehicle. And they shipped the day I ordered! Would definitely recommend them to anyone looking for trailer/truck parts.
Carol
1/31/2012
Just a pat on the back for awesome service! I never had an order be filled and shipped that quickly! I'll be recommending you to all my friends and look forward to doing business again. Thanks again!
Daniel
1/31/2012
You have excellent customer service! I will be back to buy more stuff from you for my 5th wheel I just bought.
Daniel
1/31/2012
I always enjoy shopping with etrailer.com...its always fast and the products are quality.and the shipping first rate.....
David A
1/31/2012
I ordered parts from etrailer and was having them delivered standard ground5-7days. Since the order was over $150 shipping was free. I was notified that etrailer was upgrading my shipping to 2-3days for no charge. Got my order in three days!! I will definitely use etrailer again especially since they had the cheapest prices!
Horace
1/31/2012
As always great service GREAT COMMUNICATION!! and fast shipping
Jeff
1/31/2012
Love you Guys you always have Everything I need for my Trailer and Fast shipping.
Jerry
1/31/2012
The ordering part went very well. Your rep was very helpful and a pleasure to speak with. I hope the hitch installs as easy as the purchase. Thank you!
John
1/31/2012
Great site, easy navigation and ordering. Am really impressed with the service.
Kenneth
1/31/2012
Very helpful with questions on wiring. Product appears to be good quality reasonably priced and was shipped in a timely fashion.
Kenneth
1/31/2012
5 plus GOLD STAR rating [out of 5]. Ordered after buying our Jeep Wrangler on a Friday. Order was placed LATE FRIDAY!! Order was confirmed, processed & sent out that NIGHT. YES, Friday night!!!! Shipment received Tuesday, and that was with their FREE SHIPPING. All of my shopping is done via internet these days and I cannot remember receiving such service, especially when they are the cheapest prices, with the best ions. My biggest surprise was that they had all the stuff in stock, and my order was made up of a variety of items from the base plate [by Blue Ox], down to a special light set [by Roadmaster] for the 2012 Wrangler. So, how can anybody beat PRICE, AVAILABILITY, and IMMEDIATE SHIPMENT?
Larry
1/31/2012
I think the item I receive was in great shape, packed very nice and the looked even better than expected. I purchased this item on a fri and recd it on a Monday w/o any delays. Would definitely use etrailer again and recommend to others. Thanks etrailer for excellent service.
Manuel
1/31/2012
Super quick and good shipping prices. Why go elsewhere?
Martin
1/31/2012
The site had a great ion to choose from, reasonable prices and good information to help me make a selection.
Perry
1/31/2012
I recently bought back a car trailer that I built from scratch about 25 years ago, and etrailer has supplied everything I needed to make it good as new again, perhaps even better.
Rick
1/31/2012
I have to say that the online ordering was great and I received shipping confirmation within two hours of placing my order. That was amazingly fast. I looked at several online sites for a trailer hitch and bike rack, and etrailer was by far the best.
Rory
1/31/2012
I found etrailer through Google search and decided to give it a try, prices were very good and even better order was shipped same day as purchase and I was upgraded to faster shipping at no charge. I'm really satisfied with etrailer really good guys!
Thiago
1/31/2012
You are doing it right.
William G
1/31/2012
Best trailer products prompt delivery.
Bobby
1/30/2012
I am a returning etrailer satisfied customer. My items were shipped promptly and arrived quickly, well packaged and items were as described. Customer service was excellent and we communicated well via email. AWESOME Job etrailer!!
Frank
1/30/2012
Great site. Shipped fast. Exactly what I ordered.
James
1/30/2012
Great web site.Fast response to my order and keeping me up to date on it.
Jim
1/30/2012
I really needed this order ASAP. This is why I will continue doing business with Etrailer. Your speed is second to none. Thanks…
Joshua
1/30/2012
Awesome, Thank you guys are great, will definitely tell my friends about your company.
Kevin
1/30/2012
Easy to use web site,excellant shipping service highly suggest if shopping for trailer hitch or or accessories you give them a try.
Lawrence
1/30/2012
Thank you to all of you for your professional handling of my order! I received it today in good order. You kept me well informed of it's status from the day that I ordered it until it arrived here. I appreciated it particularly when there was a slight delay in one of the items and you promptly advised me. I think that your tracking map is cool! Again, thanks for a job well done!
Robert
1/30/2012
I ordered two replacement bulbs today, a Sunday. In minutes, my order was confirmed by email. An hour later I was informed it had shipped...today, a Sunday. Amazing.
Daniel
1/29/2012
Etrailer rocks. They had what I needed for my sons Lancer so he can begin carrying around a Hobie fishing kayak. The order came quickly, was in good condition and cost less than other places. I received regular communications from the ETrailer team so I knew the status of my order at every step. We installed the Thule carrier and goalpost tonight and tomorrow he picks up his kayak. Etrailer rocks.
Dion
1/29/2012
It was a very good transaction fast shipping and good service thanks!
Dwight
1/29/2012
My trailer hitch shipped within two hours of ordering on a Sunday! Awesome service!
Gregg
1/29/2012
I was pleased to do business with etrailer.com. Information was explained very throughly and I liked the reasonable shipping rates. Looking forward to receiving my purchase.
Lyle
1/29/2012
Etrailer.com was very efficient. I like the fact that they kept in contact with me throughout my order. I would highly recommend them to others.
Quintinia
1/29/2012
I cannot believe this company I ordered this early Sun afternoon and recieved notice that it had shipped about 2 hr later unbelievable!!! I recommend it highly!!
Robert
1/29/2012
Nice site ez to navagate.
Anthony
1/28/2012
This is first time I buy at eTrailer and will not be the last, I'm impressed with the speed and quality of the service.
Ariel
1/28/2012
If you are looking for good products at fair prices and super support, you need look no further.
Bill
1/28/2012
You guys are great when it comes communicating.Thanks for upgrading the shipping.Extra thanks. I will definitely recommend you guys.Thanks again.
Bill
1/28/2012
Best prices, Quality Products, Great Communication, I would reccomend to anyone that has a Trailer, or RV for parts that wants the most for their MONEY!
Brian
1/28/2012
Great job! Hitch and bike rack arrived neatly packed just a few days after ordering. It all works as advertised. We are very happy with the transaction. A+
Dennis
1/28/2012
Very easy transaction, communication was excellent, and i didn't even have any questions because etrailer.com staff was ON-IT!! Thank you very much!
Victor
1/28/2012
Great company. I ordered on Wednesday morning and it was here on Friday morning. All with free shipping. With this kind of service I know if I have any problems they will correct it. I will be a customer for life.
Adam
1/27/2012
I am so impressed with the service I received from Etrailers that I was showing friends and family how wonderful it was doing business with you. They too were impressed. I am going to need more boat trailer tires before spring for another boat I have and you will be getting another order from me. Also will be going shopping with you for other related items. thank you.
David
1/27/2012
My products just shipped ahead of promised schedule. The representatives on the phone line was courteous, knowledgeable and helpful. Representatives took a personal interest in my order being filled on time - Thanks!
David
1/27/2012
Your rep provided high quality service and went well above my expectations in not only cheerfuly taking my order but also finding the item, measuring it to make sure it matched what I was replacing while wasting no time. Thanks and I will use your business again.
David
1/27/2012
My experience with etrailer.com was absolutley amazing. There is no wonder why they are the best for merchandise when it comes to trailers and part supplies. The customer service was fantastic as I ordered the hitch and wiring harness for a 2004 Honda Pilot. It fit perfect and the video was very helpful and just like everyone else mentioned make sure to clean the existing holes real good first and you will have no problem mounting. Thanks etrailer as they will have all my business from here on out.
Jason
1/27/2012
Very knowledgeable sales staff. Very friendly sales associate. Prompt shipment. Couldn't ask for better service!
Jim
1/27/2012
Your web site is great! easy to use. I like the videos of the products. Past purchases have shown your products are Great! Thanks.
Mike
1/27/2012
Gotta love this service! 1st time purchase with you guys and I will certainly keep you in mind for future needs.
Scott
1/27/2012
Good price for product. Very fast shipping. Received order in 2 days.
Stephen
1/27/2012
One of the best online experiences I've ever had. I placed the order about 7PM and it arrived only 2 days later. I didn't even pay for two day shipping. Everything was packed very securely. When it came time to install the brake controller I took my cell phone out to the truck and watched the step-by-step video online as I did each step. You guys are awesome! Can't wait to place my next order. Now I need a hitch lock!
Terry
1/27/2012
Ease of use, good prices, courteous staff, quality products. I've been your customer in the past, and I'll continue to be.
William
1/27/2012
Great, Fast, and easy Shipping!!! Will Do business again, just as soon as I tear something up!!
Winston
1/27/2012
I usually don't post comments after I buy things online...I just never take the time to but I had to this time! So very pleased at how quickly I received the products and tracking it was simple!!! I have opened one of the products I ordered and very happy...was exactly what I wanted and I'm sure the other product will be great too! Thank yall!!
Amy
1/26/2012
Great product and Fast shipping. Will do business again!
Andrew
1/26/2012
Very fast delivery. Mirrors were exactly as described. Would buy again no problem!
Cameron
1/26/2012
Awesome! etrailer had the EXACT OEM parts I needed, at a great price. I received THREE emails from them the day I placed the order: One to tell me the order was received One to tell me the parts were IN STOCK and would be shipped that day And one to tell me the order HAD SHIPPED! All on the same day I placed my order! And each email included a name and phone number to contact if I needed more information. GREAT COMMUNICATION! Other businesses could learn a lot about customer service from etrailer... THIS is the way a GOOD business is run! The parts arrived quickly and were perfect. THANK YOU etrailer! I will gladly recommend you to others.
David
1/26/2012
Wow! Shipped in just hours after I ordered the hitch. That’s great guys. You will get more of my business. It is nice to feel like a CUSTOMER.
David
1/26/2012
WOW! I placed my order at about 9PM. Tuesday and received it Thursday 2 days later and it was packed extra secure.The product matched the description perfectly. I couldn't ask for more.
Frank
1/26/2012
Wow! What an awesome website. Same day shipping with detailed shipment tracking! I will be doing busines with etrailer in the future.
Rich
1/26/2012
Excellent service!!
Robert
1/26/2012
Great supplier will order from you again with no problem.
Ryan
1/26/2012
Thanks for your help. All of your staff have been AWESOME with their help. I knew nothing about what I needed for my car and they were very helpful. Very happy with my purchase!!
Tyler
1/26/2012
Prices were cheaper then others I found on the internet, and they shipped my order the same day and upgraded the shipping for free! Great Place.
Ben
1/25/2012
Very happy with the shopping shipping experience with E- trailer every thing that I have ordered in the past has been in stock and shipped in a short period of time. Thank you.
Wayne
1/25/2012
Easy and well designed web set up. Very good info on the status of the order. Nice personal touch which is really good. Nice to do business with people who are friendly and professional. I will share my good experiences with friends.
William
1/25/2012
It was very easy and pleasant experience. Web Site is easy to navigate.
Aleksandr
1/24/2012
Your representative Was very Helpful and she had a good sense of humor. Your price, free shipping, and installation videos make purchasing from your company an easy choice.
Byron
1/24/2012
Received my hitch and it looks heavy and well made . we appreciated the instructions and nuts and bolts. Thank you. It looked so good my significant other ordered one for his jeep to replace the flimsy one it came with.
Carolyn
1/24/2012
Shipping was reasonable & quick, Thanks!
Daniel
1/24/2012
Thank you very much and I will shop with you guys again!!!!! Have a great day!!!!
Daniel
1/24/2012
I am pleased with your super fast processing of my order!
David E.
1/24/2012
Love it. Very speedy and simple. Price for a tailgate lock was very good.
Jeff
1/24/2012
The best on the internet. I have placed 3 orders with them and each time shipment has been made before the promised date.
Kyle
1/24/2012
I was blown away by the order and fulfillment process. I am now a raving fan of E-trailer. My order was shipped less than 40 minutes after I placed the order and I had received 3 e-mails thanking me for my order, and updating the status. Awesome!!! Cant wait to order my next product.
Pete
1/24/2012
Fast easy and good prices.
Philip
1/24/2012
Great selection, quality products and even better service!!
Todd
1/24/2012
The website was so easy to navigate and understand for a non-techie guy like myself. I made my selection and ordered just before 6:00PM Pacific time. I received an email just before 7:00PM stating that my order had been shipped already! And to top it all off my shipping selection had been upgraded from 5-7 days to 3-5 days. Amazing! You can rest assured that I will be telling my buddies and my family about etrailer.com! Thank you for your excellent customer service.
Alan
1/23/2012
So far GREAT! I love how you have a brain and use it. U have a progam that is easy to find the part i need. No one else has that. I found my adapter in 3 minutes and other site could not in 15 minutes. I needed a 7 way round pin to a 6 way round flat adapter. Thanks!!!
Andrew
1/23/2012
As much as I shop online, (I have my own personal credit card scanner, lol), I've never had anyone inform me that my order would be upgraded, and shipped earlier than expected. that is an unexpected, but pleasent surprise, Thank you much, will deffinately spread the good word.
Harry
1/23/2012
I want to thank you for your speedy shipping, and the ease of finding the product you need.
Phillip
1/23/2012
If you have mutiple trailers ,or just one trailer,E-TRAILERS is the one stop shop. Beats looking all over for what you need. Shipping has always been fast and items are as represented. They usually beat the several local suppliers on price,even after adding in shipping.
Phillip
1/23/2012
You guys are great. I couldn't believe how fast my last order arrived. As heavy as it was, it was in perfect condition. I made another order yesterday and I've already had a ship confirmation. Thanks for your great service…
Richard
1/23/2012
I have already passed on your site to various friends that are also looking for similar items.
Shawn
1/23/2012
Ordering was easy. Shipping was fast.
Victor
1/23/2012
Excellent explanation from your rep which made it possible for me to purchase. Greatly impressed that order was shipped within few hours of ordering. Thank you.
William
1/23/2012
I found the exact product that I was looking for. Etrailer had the best price anywhere. I will order from here again.
Duane
1/22/2012
Your rep was so helpful and pleasant on the phone helping me place my order that it was a real pleasure doing business with etrailer. If I need anything else I will always do my business with etrailer. Thank you.
Garry
1/22/2012
etrailer has followed through on any responses I have asked for. They have also been very imformative on any questions I have asked.
James
1/22/2012
etrailer is great, very fast and knowledgeable. And those installation videos are a great touch. Ive ordered here before and I order yesterday. And I forgot something so I am back again today.
Pete
1/22/2012
The installation was as the instructions explained. Great quality items trailer hitch and wiring kit. Order processing and shipping were second to none. ETrailer is a fantastic company.
Brian
1/21/2012
Wonderful experience shopping with etrailer. I will use them for anything I need in the future. Wonderful customer service.
Brittney
1/21/2012
Ordered cable chains,the process was quick and easy, price was right, tracking was easy, they arrived on timein spite of a train derailment in Wolf Point Montana, and they fit the vehicle. Could not be better!
James
1/21/2012
Best e-company ever!! They were able to ship both of my orders on the same day they were placed. So, I got the packages within 3 business days. Both the hitch and the bike rack I bought are great. The Hidden Hitch for my Cadillac SRX looks awesome on the car as the name says it all: HIDDEN... and the 2 Bike Carrier-Swagman XTC-2 its also an excellent choice. I'm glad I chose eTrailer to do bussines with. Thanks!!
Michel
1/21/2012
I have waited a month for this order to be completed. it is rediculous. If you do not have the product in stock and it takes this long to complete an order, you should place the lead time on the website.
Patrick
1/21/2012
One of the most enjoyable transactions I have had in a very long time.
Daniel
1/20/2012
I wanted to thank you personally for the support on this order. It enabled me to install and test in plenty of time to pick up my new trailer. I am telling all of my friends and family about my experience and have submitted a sharing on your website. Keep up the terrific work. Again, thank you, it was greatly appreciated.
Eugene
1/20/2012
It's the second time I buy at etrailer, to be honest I'm impressed with the customer service provided. Outstanding, definitely will refer more friends to etrailer
Fabio
1/20/2012
I sure appreciate the fact that you got my order changed from standard shipping to express shipping at no additional charge. That is great customer service. I will certainly recommed your company to everyone.
Gene
1/20/2012
Finding the right hitch was very simple and with the video you have posted for installation on my exact model vehicle I am confident I can install this myself.
Jaclyn
1/20/2012
Very good prices and prompt shipping. I will buy from them again.
James
1/20/2012
Excellent coustomer support and very good cominication.
Jose
1/20/2012
It's no surprise that people have such great things to say about the customer service at etrailer.com
Josh
1/20/2012
I feel that they have an excellent selection of item for a wide variety of vehicles. The prices are some of the lowest that i seen for the items that i had purchased. Also, the response time for shipping is quick speedy, and painless. All in all, if you need something and you want to find a great deal this is the place for you....
Mykle
1/20/2012
First time customer. Very impressed with your service. Within an hour, received email confirmation of my order & receipt. An hour later I received an email confirmation with notification my order was in stock & pending shipment. I received an email from another rep shortly thereafter advising me the order had been shipped. I both cases, I was provided a telphone number if I had any concerns or questions. My order arrived in 7 days. Your ordering process felt safe & responsible. Thank you.
Robert
1/20/2012
Received delivery today. Very short time between ordering the product and receiving it in the mail. Product was as advertised, and the price was reasonable. I'm a very happy customer!
Robert
1/20/2012
What fast service, Will be ordering more stuff for my truck.
Robert
1/20/2012
I ordered a Curt Class I 2000 lbs Drawbar C45023. I found the folks at etrailer.com very helpful. I received my drawbar very quickly and very securely packed. The folks at etrailer.com know their stuff. If you need anything towing, trailer or cargo, then buy here. I will be back again when a I am ready to purchase again. Excellent customer service, prices and delivery! Thanks etrailer.com!
Van
1/20/2012
Order made at 4:30 Pm EST..... Shipped a few hours later. Man that is FAST.... I'll buy from them again.
Allen
1/19/2012
The salesperson on the phone was very professional. etrailer had exactly what I needed and the website is very easy to navigate. I promptly received emails and tracking numbers to know where my shipment was at and when I could expect it. I will definitely purchase from etrailer again.
Blake
1/19/2012
Quick deliver, even better that promised.
Dan
1/19/2012
I am never unsatisfied with the selection and the service provided by the team at etrailer. Whenever a need arises for parts for my RV I always jump online and find help on the etrailer site. Thanks for the great service
Daniel
1/19/2012
Thank you. Your knowledge of the products and assistance was very much appreciated. Great Job!!
David
1/19/2012
This was a great shopping experience. The young lady who helped me,cathy went above and beyond to make sure my order was correct for my needs. My thanks to her, she made me a customer for all my future needs.
Dean
1/19/2012
Very good price very reasonale shipping and fast shipping.
Elbert
1/19/2012
I searched online for the best deal I could find and etrailer.com was it... They even beat all of the estimates I got locally.. I placed my order and they gave me free shipping. I then received an email confirming my order. Within 2 hrs I received another email telling me that they upgraded my shipping at no cost to me and that it was shipping that day. Order placed on Monday and received on Thursday. The easiest online purchase I have ever made. The information provided on their site was great and ensured me that I was ordering the right items. Thanks eTrailer..
Jeffery
1/19/2012
Great price, service, and up to date progress on may order.
Mary
1/19/2012
This is a fantastic company to do business with. The part I ordered was upgraded to 3 to 5 days instead of 5 to 7 days shipping and they also let me know when it was shipped and where it was. The swing arm arrived today and is exactly what I ordered.
Stephen
1/19/2012
These people do a good job and they are quick to respond.
Titus
1/19/2012
I had been looking over a month for this item. A friend found it on etrailer.com in minutes.. Excactly what I was needing on project. Excellent service from the phone order to receiving the items ordered.
William
1/19/2012
This is the second hitch I have purchased from etrailer.com. The first was for a 2010 Prius and it fit perfectly and took very little time to install so when I decided to put a hitch on my old Plymouth Acclaim, it just made since to go to etrailer.com and see if they had the hitch I needed. Also, unlike some other sites, the hitch is priced by itself, and then you add what you need to the order. Free quick shipping on my order does not hurt either.
William
1/19/2012
The shipping was exceptional. I was in the middle of another customers project when U.P.S. showed up two days earlier than expected. I was able to complete my other customers trailers earlier than he had planned. This is great for a small business owner like myself. The products I received were of top quality, making it easy to install, and last for years. Thankyou so much for the exceptional service.
Eric
1/18/2012
Thanks for the replacement cover, still a very tight fit but it looks good. I found that getting it the wheel cover really warm first helped. Thanks again for your timely service.
Lionel
1/18/2012
We just wanted to let you know how pleased we are with your products and especially your service. You run a top-notch organization. Your prices are good, your shipping prices are great, and your customer service is fantastic! A product we just ordered with your $4.99 shipping charge was $18.99 to ship from a competitor.. Love your email and tracking follow-up. Its all good! Thank you, we recommend you to all our rving friends.
Wayne
1/18/2012
Guys you are perfect.Fast shipping and you have parts that is difficult to get.
Dariusz
1/17/2012
Excellent service.
Eric
1/17/2012
Thanks for great service! Your website was helpful but i called for tech support and got the advice I needed to get the right parts. The shipping upgrade was great too. I was suprised when I was notified I had a package that quickly for free. Good website, caring tech support, and quick shipping I was very pleased!
Jason
1/17/2012
Very good will use etrailer again in the future.
Jay
1/17/2012
The right product at the right price and fast service.
Michael
1/17/2012
Very pleased with my purchase.Quick shipment thru the USPS.Arrived before the date that was on the tracking notice.I will tell others of the good experiance I had.
Mike
1/17/2012
I have a 1999 dodge ram 3500 and i needed a trailer plug that would fit my factory wiring hareness. etrailer had the part shipped it to me just a few days later i installed right on my truck in just about 10 minutes works great!! Thanks!
Steve
1/17/2012
The site was easy to find what I needed. I really shopped around and found the best price here for what I was looking for. Plus they had the exact item I wanted. I was looking for a good deal because I will be donating and installing these items on a Boy Scouts of America trailer. Great site, easy to use,good prices. Put in my favorite folder for future use.
Steve
1/17/2012
Very helpful. Very knowledgeable. Will only buy trailer products here. Thanks. Fast shipping also.!
Todd
1/17/2012
Great and simple and fast service. Love the expedited shipping upgrade. Thank you. Look forward toward receiving my tires so I can go fishing safely with new tires.
Antonio
1/16/2012
I got my fenders in 3 days they were every thing i hoped for,and packed very nice i will be using your service again PS thanks again for the speed in witch you sent them!
Bernard
1/16/2012
Awesome service. Quick order fulfillment and shipping.
Brandon
1/16/2012
I recently bought a tow hitch for my gmc Sierra. I thought the web site was very easy to navigate. I found what I needed very quickly. I placed my orderwhich was over $150 so I qualified for free ground shipping with in 2 hours I got and email saying they were able to upgrade my shipping free of charge to 3-5 day shipping. I enjoyed my experience with etrailer and would definately recommend this site to friends.
Daniel
1/16/2012
I have used etrailer.com numerous times for trailer parts. I own and operate a 200 acre hay and forage farm on which I operate several trailers for transport and delivery of my crops. I do all my repair and maintenance on my equipment and its nice to have a dependable resource for my trailer parts. I rate etrailer.com customer service at the top. I have never had a problem with their parts, delivery, or communication. I will continue to use them and recommend them to my friends.
Eugene
1/16/2012
Got everything I needed. Really appreciate the great service and follow through. You folks are great.
Gus
1/16/2012
Outstanding service. My order shipped within two hours of e placing the order. I was kept very up to date through emails.
Jamie
1/16/2012
Good Communications and quick delivery.
Linden
1/16/2012
Great product.fastest delivery.
Mark
1/16/2012
Good prices, Great Service!!!!!!
Paul
1/16/2012
Good service and communication.
Robert
1/16/2012
What really impressed me was the personal follow-up note after I had ordered. I shop online alot and have never had a personal email before.
William
1/16/2012
Great - shipped within hours - well, got a tracking number - hope to have it by Thursday to get it installed!
Brian
1/15/2012
Your website was very easy to navigate and the installation video for the Honda trailer hitch wiring harness was very helpful.
Bruce
1/15/2012
Web page is set up to quickly locate what I needed and the information was detailed enough to ensure I ordered the right part. With so many manufactures of trailers it is difficult to just order a part unless you can find a part number on it. Prices were the best I seen anywhere on the net and also beat the local guys. Shipping was quick and the parts arrive without any damage.
Curtis
1/15/2012
Your Rep was SO helpful as we placed our first order. Everything was process quickly. Prices are great as we had shopped around and shipping cost was fine. We plan on using etrailer.com for items we need in the future.
John
1/15/2012
Awesome, great prices, nicely set up website everything easily located and narrowed down to my spefic truck and needs....order placed on a Sunday of a holiday weekend and within an hour email confirmation, email advising in-stock and email confirming shipment all received. Now lets hope the special shipping is as fast.....will comment on that later along with product quality......thanks
Steve
1/15/2012
Awesome. Yes I'm a repeat customer. You have what I want, great website, your prices are competitive especially with free shipping and no tax and great customer service. Keep up the great work!
Albert
1/14/2012
Under-promise and over-deliver should be the motto of all business out there. Unfortunately this kind of service is extremely hard to come by. The folks at etrailer have it down though. I bought a trailer hitch from etrailer without looking at any competitors prices because I was impressed that they had taken the time to put together videos of how to install hitches on almost every vehicle out there. I wanted to reward that effort. I got my first big surprise after I ordered the hitch though. I immediately got an email from a specific person at etrailer not an info@etrailer.com or customerservice@etrailer.com saying that they were upgrading my shipping from simple ground to expedited ground at no charge. Maybe they do this for everyone, I don't know but it made me feel special and is part of the under-promise, over-deliver philosophy that will bring me back. They also provided me with a very nice interface to track my packages. All along the way I felt like I was be attended to intently by actual people who really cared that I was being treated appropriately. This has been the most pleasant experience I have ever had with ordering something online. Thanks etrailer. I'll be bringing my business back.
Andy
1/14/2012
Your company certainly knows customer service. I will definately visit your site 1st for future purchases.
Barry
1/14/2012
I've bought multiple hitches from etrailer and have always been very happy with the products and service. Fast delivery and great prices. Highly recommend!
Brad
1/14/2012
I think etrailer.com is great,they completed my order in 10 minutes they notified my email every step they made.they also upgraded my shipping no extra charge.
Michael
1/14/2012
Very easy to order and quick response to order. quick and easy.
Donald
1/13/2012
I thank you for keeping me posted on my shipment and I will be recommending you guys to all my friends and family.
Edmund
1/13/2012
The service and the proccess times were great!
Marco
1/13/2012
Very pleased with customer service- I received quick helpful suggestions on what bike rack to purchase. The rack I chose shipped and arrived quickly. I am pleased with the rack and the great customer service.
Rhona
1/13/2012
Great selection of products. Website is user friendly. Great experience.
Arthur
1/12/2012
The service was Excellent! The customer representative was very helpful,when I couldn't find the part I needed. She located it and helped me through my entire purchase, I will use e-trailer again for my parts needs.
Clorissa
1/12/2012
Outstanding customer service. Fast shipping, Great product It was a pleasure to do business with this company.
David
1/12/2012
The lady that helped me was a pleasure, she knew what i needed and was very helpful.Give her a raise.
Douglas
1/12/2012
Great way to get parts.
Mark
1/12/2012
Excellent seller, fast and very responsive!
Richard
1/12/2012
Ordering was a breeze and as simple as it gets. The free shipping was really a good deal and what made it even better was etrailer.com upgraded the shipping process at no additional cost. Etrailer.com is fast, I had my confirmation within a minute from ordering and then received two additional emails explaining shipping and then upgrading shipping a few minutes later. Thank you etrailer.com for your great service.
Ron
1/12/2012
I purchase products on-line about 8-10 times/year. I must say my experience with your company and staff during my recent and first purchase with trailer.com is without a doubt the most pleasurable e-shopping I've ever done. Your website is extremely well arranged and products are easy to find. Your inventory is extensive. The ordering process is very intuitive. The best part of the experience however, resulted from the professionalism of our staff and their obvious desire to satisfy me completely. In addition to sending several e-mails to keep me apprized of the progress of my order and the shipper went out of his way to expedite shipping. I will most certainly share this experience with any other campers that inquire about trailer parts. Thank you so very much for your commitment to helping us consumers find and secure the parts we need as quickly and pleasantly as possible.
Steve
1/12/2012
I wish every site on the net were so easy to shop and use. The entire process worked great, especially for a technology challenged person like me. I would really brag on the follow-up on communication and amazing shipping. In a day when service seems to be a forgotten idea, you have really shown that there are folks who still believe in a great work ethic. Thank you!
Baker
1/11/2012
It doesn't get any better then this! The right parts,,good price,, shipped quickly and arrived ahead of schedule. Awesome service! Thank you!
Dave
1/11/2012
Thanks. I have to say y'alls customer service is very good. It is not to often anymore that my dealings with a parts vendor is as easy and as seamless as it was with you gize today. i will make sure to pass on your company when i hear of hitch needs to friends.
Jason
1/11/2012
Outstanding service, impressed with your company. Thank you very much! Let it snow!!!! : )
Jeff
1/11/2012
Received the hitch TODAY! Way to go! Thanks for going the extra mile to have it to me ASAP. I will certainly add you guys to my favorites and anytime I need anything to do with towing, you guys get the first look. Thanks.
Jeffrey
1/11/2012
Very Professional order process...now I just need to get it installed....
Jeffrey
1/11/2012
This was my first time ordering from etrailer and was very impressed. I found they had the best pricing overall and the service was fantastic. I placed my order Thursday night. I had 2 ackowledgments by time i went to bed. the first was the order ackowledgent, the second was the shipping confirmation. 3 days later the items arrived at my door. I will definitely keep doing business with them in the future.
Joseph
1/11/2012
Thanks for all your help and taking time out of your day to help me with purchasing a giftcard. E-trailer is a great site with low prices I can't wait to use it.
Joshua
1/11/2012
Amazingly fast service. My order came in two boxes and were well packed. The self adjusting brakes look just great as well as the other materials for another new trailer. I will be placing another order shortly for more needed supplies.
Larry
1/11/2012
Great product shipped on time and full support - no problem.
Mark
1/11/2012
Placed my order late at night and within a couple hours got an email saying it was shipped already and that was upgraded to faster shipping. Extremely easy and great service with multiple emails updating me what was going on. Will defiantly order more.
Michael
1/11/2012
I am just amazed again. ALL of you great folks @ ET do such a.wonderful job assisting your customers. I cannot think of any other business that I have ever dealt with in my 58 years of life that are as prompt courteous and seeking such great customer pleasing goals as the entire ET family. You folks are why I keep coming back to you. Thanks so very much!
Steve
1/11/2012
Great response to my order, it shipped sooner than expected and this helped me finish my project sooner than expected. Thanks to the etrailer team, keep up the good work.
Thomas
1/11/2012
Just put my hitch and plug on my 2008 Silverado. Couldn't have been any easier and fast shipper..thanks so much..
Gary
1/10/2012
The best on line co. I ever deal with!!!! The product was just great!!!!
Junior
1/10/2012
Got my hitch and wiring harness FAST. I had watched your video instructions while I was waiting for UPS to deliver them, and due to the fact that I knew exactly what to do, had them both installed in less than an hour. Had NO problems whatsoever, and all the parts I needed were there, even wire ties! Easiest installation I've ever done, and I've done a few of them.
Kyong
1/10/2012
Simply put OUTSTANDING!
Mark
1/10/2012
I just wanted to say that I had a great experience with etrailer. The trailer hitch was easy to install and so was the wiring harness!! Everything was exactly how Etrailer discribed! Thank you so much!!! I just want to add that you've just made a life long customer!! I'll never shop anywhere else for my trailer hitch needs! Oh and shipping was super fast!! Thanks again!
Tang
1/10/2012
Thank you very much for making my ordering so easy, and for your extremely fast response!!
Joseph
1/9/2012
The service was quick and everything arrived in appropriate packaging in good shape trailer hitch, lights and wiring kit. I will buy from this store again…
Steve
1/8/2012
Great site. Lots of pictures, videos, dimensions. Got exactly what I needed in just a few days.
Cliff
1/7/2012
I often shop the net for parts etrailer has the best prices and fastest shipping, here shopping is quick and easy.
Jeffery
1/7/2012
Fast shipping..part arrived in good shape. Easy install...looks great. Would definitely do business again!
Joel
1/7/2012
Service was very good. Prices are good . Shopping experience was super and one I will do again!
Bruce
1/6/2012
The whole buying process was very smooth, the product selection was excellent, I love the no drilling required Icon It made my search a lot easier. Pricing was at least $20 below average from local stores and that is including shipping. I appreciate the fact that I was eligible for a faster shipping at no cost. I'm a newbie with trailing and I'm positive that I will be ordering from this site soon. Thanks!
Carlos
1/6/2012
I ordered every light to re light my trailer at 10:00am and it was at my door 11:00am the next morning and they had it all in stock they look great thanks etrailer I will buy again.
David
1/6/2012
Always check e-trailer first for my towing needs, great site, products and ordering experience. The delivery is fast.
Matt
1/6/2012
etrailer.com has become the only towing site that I use now. Finding the item youre looking for is a breeze. Also many how to videos and articles are available to help to choose each components. Best of all shipping is fast.
Michael
1/6/2012
I attended College in the early 70s, started out with a slide rule! Eventhough I do use a computer everday it is still a learning experience for me. I have found many websites a nightmare to navigate, but not etrailer.com. Easy-Simple, your website is what I call polish proof! And your prices, I have not found anyone with lower prices on name brand equipment. My only critique - keep doing what you are doing!
Michael
1/6/2012
Excellent and fast service. I really like the ability to track the order online. Thanks.
Morton
1/6/2012
Prompt service,fast shipping,I would recommend anybody to shop here. Thanks again for all your help.
Robert
1/6/2012
Very nice service and excellent value. I still cannot believe how easy it was to shop on your web site. I used the telephone to order and had an exceptionally nice and competent person take and confirm my order. All a week before Christmas !! On a Saturday afternoon! Wow.
Robert
1/6/2012
This company really knows what Customer Service means. I received email confirming my order, another letting me know that the parts were in stock, and then a third letting me know that they shipped with a tracking number. I also found their installation videos very helpful which was the deciding factor for choosing this company over others I would highly recommend this company and will to anyone who is looking to purchase any hauling accessories for their vehicle.
Stephan
1/6/2012
Just a note to THANK YOU for the FAST SHIPPING. Looks real good will look better when we get it installed.
Bob
1/5/2012
I have to say that your company is by far the best for online ordering. From the point of purchase to shipping I have been notified about all of the details regarding my order faster than any other company only 4 hours, amazing, and I do a lot of online purchasing. You have definitely found a new customer.
Daniel
1/5/2012
I have made several orders from eTrailer and I have been very happy with the process. The customer service is great and the products are even better.
Ed
1/5/2012
I am blown away by your service, pricing, and product. Exactly what I was looking for at an awesome price and totally appreciate you upgrading my shipping. I have already recommended eTrailer to several people and will be doing so again as I come across people looking for towing accessories! Thanks again for an awesome product at a awesome price! I've already got my hitch installed and can't wait to have a chance to use it tomorrow!
Eric
1/5/2012
Thanks for having this part in stock. I needed a quick turn around! Also give Rep a raise, she was so awesome!
Joe
1/5/2012
We have been purchasing trailer parts from etrailer for some time. I often have questions about their products and sometimes need obscure parts. etrailers helpful staff has always answered my questions in a timely matter. I have found virtually no other vendor who can match their prices, and quick turn around. When we here at American Rental need trailer parts, we turn to etrailer.
L.k.
1/5/2012
Last experience was good that's why I came back. Your prices are very good also. Good pricing, Good service, fast shipping what more could I ask for?
Larry
1/5/2012
Etrailer.com continues to be the best place to find what I'm looking for to equip my new cargo trailer for hauling. I've been in business for fourty years and after alot of bad experiences, its great to find a company that always does an excellent job. They should be proud of their business and continue serving their customers in the manner they have served me. Thank You Etrailer.com!
Mario
1/5/2012
I, like many Americans, have done a lot of on line shopping. Often, its a cross your fingers experience. NOT the case with e trailer.com...you guys have been great on every level. Great prices, business like and yet friendly e mail, quick shipping and a good product. A truly stress free and enjoyable shopping experience. THANK YOU
Mike
1/5/2012
Ordered today and received a personal email indicating shipping was upgraded at no charge and my order was on the way. Thats great service!!! Web ordering process was easy too. Thank you.
Mike
1/5/2012
Very Happy. Service was excellent. The follow up and the attention to my order was I have to say incredible. You don't see this kind of service today very often. I would definitely recomend you to others.Thanks .
Wes
1/5/2012
Great website, excellent selection and customer service. My order shipped right away and I received it very fast. I will be buying from here again!
Chris
1/4/2012
Great experience! Quick ship. Great web site! Easy to order!
Jon
1/4/2012
Great price and service. Even an upgrade on the shipping! Great company to deal with.
Joseph
1/4/2012
I like the ease of navigation, the way everything is catagorised and can be narrowed down to help with a search. I also like the low prices, the fast shipping and the huge inventory!
Justin
1/4/2012
Customer service rep. was excellent. Went above & beyond to get me the answer to my question.Online ordering always easy. Shipping always prompt. Excellent co. to do business with!
Lewis
1/4/2012
The service was very very impressive, There is no doubt that I will be shopping here again! Awesome customer service!
Miles
1/4/2012
Outstanding customer service. The shipping was very fast, best price I found anywhere and I shopped a lot of on-line and local places, excact parts ordered. Will continue to use etrailer for all my trailer needs, thanks for a great service.
Patrick
1/4/2012
Quality Article, Packaged Well, Prompt Shipping!
Paul
1/4/2012
Can't believe how fast this was. I ordered and within 2 hrs. I got a notice saying it has already shipped. If this harness goes in half as fast as this order was done……I will be a happy man. Thanks
Steve
1/4/2012
Easy ordering. Parts arrived next day. Easy install after watching the free online videos. Hitch worked fine. Very happy overall.
Vince J
1/4/2012
The Thule chains worked awesome as I hoped they would! This is the first year we have not had heavy snow while on this trip! We went to New Hampshire for just over 2 weeks for the holidays and it never snowed! (If I tried to go without chains or snow tires we would have been snowed in).We arrived back in Florida last night for New Years safe and sound. I showed the Thule chains and gave your website to a lot of friends and family while up there so you might see some orders from up there.
David
1/3/2012
Lots of good stuff to look thru. I havent even begun to look thru all the items. But I will. Very nice selection. All of the reviews have been positive, so I expect my purchases to install on my car just as easily as they say. You actually give a name and number to call if there are any problems, which there have been none so far. Nice experience.
Fred
1/3/2012
Always have good Experience when dealing with etrailer.com.
Jimmy
1/3/2012
Ordered one day, received two days later. Thank you e trailer.
Lawrence
1/3/2012
Wish all customer service personnel was always this good, but just happy to have such great service help this time. Thank you and GOD BLESS.
Richard
1/3/2012
I just wanted to send you an email thanking you for the helpful information on your website. I have been working with a horse trailer all day trying to determine why the electric brakes were not functioning. Your website made me a hero to my 17 year old daughter who could not haul her horses till the electric brakes were functional.
Jim
1/2/2012
Fabulous site! Easy to navigate, great ion of products, and the best prices on the net.
Richard
1/2/2012
Your Rep was knowledgeable and great to deal with. Nice tire chains and the case they came in is a plus. Great price and they arrived just when he said that they would. I'll use you again when I need something.
Al
1/1/2012
The hitch arrived just when it was promised. Installation was exactly as indicated in the instruction. I could not be more pleased with the prioduct.
David
1/1/2012
This tire was purchased for my husbands log splitter. With his help I found the correct size and had it ordered in just a couple of minutes. The tire was shipped the next day and we received in less than a week. He had to take the tire and wheel mount to a tire place in town and had the tire put on the mount small town and no charge. We will definitely recommend etrailer to any friend who needs them.
Geraldine
1/1/2012
Everyone who helped me knew exactly what they were talking about. Any questions I had were answered. I have and will continue to make etrailer.com my one stop shop.
Jonathan
1/1/2012
Service excellent. Had to wait for stock to arrive at E-Trailers but was kept up to date at all times. Very impressed.
Michael
1/1/2012
I like the fast service and best prices. All parts are high quality.
Bobby
12/31/2011
Very helpful, friendly on the phone,easy internet sales.love some of install videos.
Randell
12/31/2011
Wow... what a great buying experience! Parts were in stock and shipped out the same day. They eve upgraded my shipping to get to me faster... Thanks eTrailer.com.
Derek
12/30/2011
Nice experience.good prices.
Gordon
12/30/2011
Outstanding. They shipped the next day and upgraded my shipping, which is a very big plus.
Linda
12/30/2011
Excellent service on ordering and shipping thank you!
Thomas
12/30/2011
WOW! Can't believe how fast we received our order! Great service!
Cathy
12/29/2011
Customer service I think was very polite and helpful. My wife loved the hitch!! Thank you!!
David
12/29/2011
There is something I know we(The Customers) probably don't say this enough. I appreciate your warm and calm demeanor. I work with/around celebs, athletes, and businesses. With that said, it is rare to have the opportunity to deal with people with genuine and cordial manners. I appreciate the great disposition you have. So, Thank You. If you ever need a reminder of this, or just an ego boost.....You know how to contact me.
Elroy
12/29/2011
Great service...would use again.
Gordon
12/29/2011
Easy telephone order and great service. Always happy with e trailer.
Mark
12/29/2011
Wow that was fast I put my order in lastnight and it already shipped out the next morning.
Mary
12/29/2011
Great service, worked great and I am just a home owner but the trailer light harness and trailer wiring worked great. Shipped fast, very pleased. If I can do it so can anyone else. Thanks for everything. By the way the sales people are really helpful as well.
Rod
12/29/2011
This is the first time I ordered from etrailer. I was very impressed with the web site, product ion, prices and service. Keep up the good work!
Andrew
12/28/2011
Thanks for the quick response. I buy everything for my trailers from you and have recommended you to my friends who also have ordered from you.
Byron
12/28/2011
I'm very happy with the quality of the products that I ordered and the service . I was contacted several times by etrailer and up dated on my order.
Clifford
12/28/2011
The hitch cover I ordered for our truck looks great and was exactly as advertised. It looks great!! The folks at etrailer.com were helpful and kept me updated on where things stood from start to finish. Definitely top notch service!! Ill be getting more supplies from them as needed!!
Franklin
12/28/2011
I am not sure how many times I have shopped with etrailer, but its always been a good experience. I do recommend etrailer to friends and family.
Jonathan
12/28/2011
Received the kit in good time and had no trouble installing the parts. Very good service.
Kelly
12/28/2011
Great products, shipped fast and great customer service!! Can't beat it.
Michael
12/28/2011
I was unsure of exactly what to order so I called. The CSR was incredibly helpful and asked lots of questions to find out exactly what I had in mind and what would best suit my needs. I recieved my brake controller two days later!! The instructions were very clear and concise and there was even a dvd that was helpful to me as a very visual learner. Thank you Etrailer.com!!!
Molly
12/28/2011
Thank you very much for you immediate attention to my order and your additional upgrade in the shipping at the same cost and also the reduced delivery time. Very pleased with the dialogue , product knowledge, and immediate attention to my order. You can count on being highly recommended by me. Thanks again, and best wishes for a happy, healthy and prosperous 2012.
Brian
12/27/2011
Very nice product and quick shipping even through the holidays. Will do buisness again. Thanks.
Greg
12/27/2011
Great customer service. Item arrived quicker than expected. Hitch was easy to install. Will do business again in the future with etrailer.com. Thank you.
Robert
12/27/2011
Fast service and everything I needed was in stock and ready to ship.
Ryan
12/27/2011
I have ordered 2 hitches from the company so far, and nothing but great customer service, fast shipping, and great promotions. I will keep ordering from your company...THANKS!!!!
Shane
12/27/2011
It was an easy experience and I loved that you see what you buy.
Vera
12/27/2011
I will recommend to all of friend 100
Everett
12/26/2011
Pleasant experienceand was very please that it came just in time for Christmas.
Gina
12/26/2011
Great service. etrailer is the only company I found that would mail trailer hitches and bike racks to an APO address. This is great support for our military overseas. Also, I've found their website, photos, additional information, videos, etc very helpful.
Mark
12/26/2011
Very informative web site and great service
Tom
12/26/2011
Everything was sent in a timely manner equipment fits perfect and looks good. I will be purchasing a cargo carrier soon! Thanks.
Marc
12/25/2011
Excellent Customer Service and Fast Shipping!!!
Marvin
12/24/2011
The speedy and courteous customer service was amazing! I would recommend this site to anyone.
Sarah
12/24/2011
Shipping was very fast. The bag is a good product. Put the bag to the test from the get go. Drove from Atlanta to Cincinnati in the pouring rain for 7hrs. Got to Ohio and not one was in the bag. All the luggage was dry bone. This is a must have for anyone who travels!
Simeon
12/24/2011
Best on line and phone experience I have ever had.Your agent was not only friendly and knowledgeable,he made no push toward a particular brand.He informed me of current inventory and demand of product.Will visit your site again.Thanks
Wilfried
12/24/2011
Springs are better than I expected and shipping was fast. I look forward to doing more buisness with etrailer.
Dennis M
12/23/2011
Just gotta say how impressed I am with the service I just received. I ordered nerf bars and a roof rack for my new Jeep Wrangler I placed the order on December 20 and received it on December 23. And during the holiday rush! And free shipping! I've placed several orders with you in the past couple years and have received superior service. I'll send pics of my Wranglers new additions soon. Thanx...
Douglas
12/23/2011
Awesome place to buy from. Bought the Draw-Tite hitch for my 2012 Kia Soul. Got free standard shipping with my order. The next day I received an email from them and it said the item was shipping that day and that they upgraded me to expedited 3-5 day shipping for free!! Got my package in 3 days, installed the hitch in 40 minutes with absolutely no problems what so ever! These guys are awesome!!
Matt
12/23/2011
This is the second trailer hitch with wiring Ive ordered through etrailer. Both orders were handled perfectly and quickly. Both orders arrived sooner than expected. The web site is clear and easy. Why buy hitches anywhere else?
Nelson
12/23/2011
Wholly xxxx! Thank you, now go home and enjoy some time off! Thanks! I get the best service from you guys!
Peter
12/23/2011
This was a very good experience. It was shipped fast and arrived in time for Christmas.
Renea
12/23/2011
Very helpful over the phone and it was delivered on time even during the week of Christmas.. Excellent experience!!!
Scot
12/23/2011
Good, clear site. Great response to order.
Steve
12/23/2011
Lightening fast service. Quality product. Just what I was looking for.
H C
12/22/2011
Exceeded my expectations, so easy and good prices, thank you so much!
Mark
12/22/2011
Very good product, easy installation.
Mark
12/22/2011
Very positive experience. Fast shipping and great customer service.
Mark
12/22/2011
I found the web site very helpful and easy to use. The pulldown menu guide for buying a trailer rim/tire combination was outstanding. Very good selection in every category I browsed, as well as good prices. I will definitely be doing most of my trailer-related shopping here.
Michael
12/22/2011
Great service and fast turn around. I was pleased with my first order several years ago that I returned to order for a different car. You guys are the top hitch in my book.
Norm
12/22/2011
Shipping was faster than a speeding bullet...Thank You!
Patrick
12/22/2011
My order arrived and I can't be more pleased with the quality of the products and the excellent service afforded me!
Russell
12/22/2011
This is the best buying experience I have had by phone then follow ups by emails. I suppose it helps when I have the correct item number. I will order from you guys again because of the great customer service. Thanks
Scott
12/22/2011
These people are great, understanding, courteous and have the best products. Very helpful with finding the product I needed for my application. Thank each of you!
Tony
12/22/2011
Fantastic customer support. I plan on using etrailer again in the future.
William
12/22/2011
The etrailer.com video was a great help to my mechanic for installation of the Class III hitch.
Angela
12/21/2011
Very prompt shipping! Excellent job!
Anne
12/21/2011
I've made purchases from e-trailer on two seperate occasions. Each time it was very easy to purchase the items needed. I've ordered by phone as well as using the online pay method and each time I received the same great service. I really appreciate your service and speedy shipping process. I'd referred co-workers that have ordered some snow chains from you as well, great price, great service, and speedy shipping is a great deal. Thanks.
Antonio
12/21/2011
Etrailer went above and beyond expectations to get my order filled on to me when I needed.
David
12/21/2011
All I can say is WOW! Easy ordering, fast confirmation, fast shipping, I was pleased with the service I received. I was sent an e-mail within seconds of my order and was amazed when I opened up my e-mails the next morning to see my order had already been shipped and I received my order within days. THANK YOU!
Debby
12/21/2011
Very efficient transaction with excellent followup. Online purchasing made easy.
Don
12/21/2011
The fast shipping and fair prices you provide make dealing with you a treat. Thanks
Douglas H
12/21/2011
Product appears great have not used it yet but simple to assemble & install think will de very happy & was shipped sooner than said thank you
Irene
12/21/2011
One of the best internet purchases I have made. Ultra quick, great communication, and products are exactly as described. Thanks and have a very Merry Christmas.
James
12/21/2011
An exceptional transaction. Shipping was lightening fast...on a Saturday...just before Christmas. Communication and order tracking information was excellent. And the product was just as described. Outstanding. I highly recommend.
John
12/21/2011
Customer service was very courteous and helpful. The website is set up for whatever type of truck or car you own that is towing your boat. I highly recommend them.
John
12/21/2011
Ordring from E-Traiter was eay and fast. Glad I checked your Internet site when I was hunting for the hitch
Kenneth
12/21/2011
Customer service and communication superb.
Mike
12/21/2011
This is the first time I have placed an order with your company and have been very impressed with the entire process so far. The quick response with the e-mails and now my items shipping earlier than expected. I will let everyone I know about your great customer service. Thank you.
Mike
12/21/2011
First time buyer, I had a great experience with fast service. I would highly recommend your services to others. P.S. Can't improve excellence. Would you recommend etrailer.com
Ronald
12/21/2011
An excellent buying experince, at a great price!!!!
William
12/21/2011
I am new to the travel trailer population and have gotten more advice from well meaning travelers than I ever expected. Etrailer was my own find and I could not be more pleased with your service, loved the installation video, and competitive pricing. Refreshing, in this day and age, to find a company so customer oriented. I don't do this often, but felt compelled to say thank you and to let you know you have a loyal customer.
Bob
12/20/2011
After many auto parts places and no answer. Your web site provided exactly what was needed to order the correct item quickly.I wish everything was this easy! Thank You.
Chris
12/20/2011
Quality products and fast shipping, and good customer communication. Thanks and Merry Christmas.
Enrico
12/20/2011
The staff at e trailer are very courtious and friendly! Great place to shop and great prices!
Glen
12/20/2011
Orderd it 10 pm Monday night, it was shipped before noon next day. Great turn around time.
James
12/20/2011
Excellent Website and Service. Product delivered better than on time. Videos are exact for installation. No issues I returned to the web site to order more stuff - great experience. I don't normally do this stuff but thought this was worth the effort since I got great service. Highly recommend it.
Jeff
12/20/2011
The items shipped fast and got here in good condition. Good service and liked the help I got with my order.
Jerrold
12/20/2011
Thanks for your prompt service and very easy to use Web Site.Will recommend your Co to my boat buyer customers in Florida for their hitch and accessory needs. Happy Holidays.
John
12/20/2011
Thank you very much for letting me know about that the trailer hitch has been shipped. I appreciate your fast and quick business, and assuming that everything is shipped and arrives on time, and in great condition, I will be HAPPY, to write a letter and send pictures of my new and solid hitch.
Jonathan
12/20/2011
Awesome customer service!
Linda
12/20/2011
I just placed another order with you folks. Your rep that I had the pleasure to visit with. She gave me great service when I placed the order. It took us a couple of times to get what we needed but she worked hard to please the customer. Customer service is key to any business. Her attitude was great and your attitude effects your altitude.
Robert
12/20/2011
Great service. It was a pleasant experience all the way around.
Ron
12/20/2011
Service and Delivery were top-notch. I would recommend etrailer.com to everyone.
Sean
12/20/2011
I bought a Thule cargo box and just had ot have another! Etrailer has great products, and great prices, plus real people send me emails - not auto-bots. Just great!
Susan
12/20/2011
I was given a free upgrade on my shipping. The product came faster than was anticipated.
Tate
12/20/2011
E-Trailer was easy to use with very competitive prices. In addition, my order was shipped and arrived quickly. I would definitely be ordering from E-Trailer in the future and will recommend to friends.
William
12/20/2011
thx for the kit works great.. very happy on the delivery, the product and how easy it was to install.. i will be trying to promote this product to friend and family...
Allen
12/19/2011
Fantastic communication and shipped very quickly. Highly recommend.
Arthur
12/19/2011
Have used E Trailer serveral times. Excellent service, friendly staff.
Chuck
12/19/2011
I was very happy with the whole experience.
Fred
12/19/2011
We ordered the bicycle carrier via the web on November 25, 2011, it was delivered November 28, 2011, earlier than promised, WOW! Now that is service above and beyond! After checking out area stores, e-trailer.com not only had a superior product, but also had the best price, and FREE shipping! Quality, service and price make it impossible for us to give e-trialer.com anything but an EXCELLENT rating. I would buy again from this company. Thank You, e-trailer!!
Jack
12/19/2011
Great price, quick delivery, I will buy all my future trailer supplies from your site.
Jeffrey M
12/19/2011
Titus T helped me with my order and was very professional and kind. I received my order two days after I ordered it. Etrailer has excellent customer service and super fast shipping. There is nothing more any one could ask of a business and Etrailer could surely teach many an online business much in regards to superior customer service. Thank you again for all you do and thank you for all your help and kindness. My husband will be so pleased.
Karen C
12/19/2011
You guys are awesome! This is the first order I've placed with, but I will be sure to be back with service like that.
Mark
12/19/2011
Everything from the item, ease of ordering,& quick shipment was first class all the way. Definitely a satisfying experience. I hope the installation goes as well. Thank You very much.
Ralph
12/19/2011
This company is awesome. Their web site is very easy to use and they keep in contact via e-mail to let you know about your order. I will definitely use them whenever I need any thing to do with towing!
Robert W
12/19/2011
Delivered sooner than expected worked exactly as described very easy install. Thanks.
Steven
12/19/2011
I think you have a great product line. Your customer service people were very helpful and courteous. Have recommended the products to family members and some friends and also your web site to them. I appreciate the prompt service given. Thank you.
Tony
12/19/2011
Excellent customer service.
William
12/19/2011
Recived hitch Friday dec 16 and installed the item with no problems. Great Product.Thanks again.
Bob
12/18/2011
This is the second trailer hitch and wiring harness I have purchased from etrailer. The tech support I received for installing my first one was excellent and it arrived exactly as they stated it would. Excellent company to deal with.
Carl
12/18/2011
I'm very impressed by eTrailers fast, professional service and excellent communications reguarding my order. I used them for a small order before and was very much impressed, so I have book-marked their site for future orders for my RV and truck.
Gene
12/18/2011
You can't get any better service. Order today out today.
Harold
12/18/2011
Great Procuct, Shipped very fast, and looks to be great quality. Thank you very much !!
Michael
12/18/2011
Wow !! I ordered my hitch package on a Sunday night and already was shipping out with in two hours!! They emailed me immediately!! Great company!!!
Phillip
12/18/2011
Quick shipment and updates by e-mail right away!
Richard
12/18/2011
Super fast shipping. Installation could not have been easier, great instructions. Great communication from company.
Ronald
12/18/2011
Top notch sales outfit. Found what I needed paced the order and received my utility light fast, and it fit perfect. Great followup by the sales and shipping folks.
Brad
12/17/2011
Good, prompt shipping and inventory to choose from.
George
12/17/2011
Well made and order received earlier than expected…thanks for the service…
Kirk
12/17/2011
Have ordered two things from etrailer.com. Both were exactly right and shipped much faster than expected. Follow up from etrailer staff was impressive. Have already recommended etrailer to others and will continue to do so. Great products and even better service.
Lloyd T
12/17/2011
I have ordered through you before and your service is just superb so I was more than happy to use you again. Many thanks!
Paul
12/17/2011
EXCELLENT!!! Fast order processing and free shipping offer…Cheaper that Ebay. 2nd time purchasing from here.thanks.
Peter
12/17/2011
Very fast service and good prices. Would definitely recommend shopping here.
Steve
12/17/2011
Good people,shipped fast,order correct.
Thomas
12/17/2011
What a refreshing experience! Real customer service, dedicated staff and quick shipping. Others should come train here! Thanks!
Daniel
12/16/2011
The best service and fastest shipping I have ever had !!!!
Frank
12/16/2011
Got the exhaust system shipped free in about 4 business days. The truck sounds great. Hassle-free shopping. Quick to answer questions.
Frederick
12/16/2011
Fantastic, I ordered a receiver on Mon. nite at 8:00pm and received it Wed. at 3:pm. You just can't beat that.
Gerald
12/16/2011
It was a good shopping experience. Thanks.
Johan
12/16/2011
Thanks, I have had very good luck with your firm and saved several hundred dollars working with you. I purchased a Hitch and wiring system for the Edge and both were very well fitted. I look forward to the bike Rack this was a better deal than the Thule system and included lock and had a higher rated carrying rate. I plan on packing a cargo box on top also so this will be really nice. Merry Christmas and thank you again for the follow up and communication. Print and post in the coffee room.
Mark
12/16/2011
What can I say? The combination of great products, how to and informative videos, excellent service, prompt order handling and shipping..... It all adds up to the best way to do business on the Internet. You guys rock! Keep up the good work - Merry Christmas.
Mike
12/16/2011
Great Customer Service! Excellent email response on question i had after sending order online, received response 20 minutes after order sent. Awesome Service!
Neal
12/16/2011
It's a pretty easy site to find parts.
Tim
12/16/2011
Thanks a bunch. You know, sometimes when I read reviews they amount to a bunch of garbage, but so far everything I read about etrailer's customer service is accurate. You are super in your customer service. Refreshing to say the least.
Arthur
12/15/2011
I ordered a trailer hitch for a VW Jetta on Monday and received it on Tuesday. It is a Christmas present and I am so happy with the service so far. My boyfriend hasn't installed it yet but we will send pics as soon as its on. Thank you so much for your fantastic service!
Christina
12/15/2011
Excellent customer service.
David
12/15/2011
Very easy to look up the parts and good prices.
Donald
12/15/2011
Good product and quick delivery. Thanks.
Frederick
12/15/2011
Great experence easly found what i wanted ordered it late one night got up early next morning to find out it had already been shipped. These people are serious about customer service.GREAT JOB serously!
John
12/15/2011
eTrailer came recommended from a friend, so I looked into a Hitch Mount & Bike Rack for my 06 Civic. The price was much more competitive than in-store & other on-line offers, plus they had a great reputation with past customers. So I placed the order and within 1 day I had received a confirmation email of my order, a confirmation email of shipment with tracking information, and a follow-up email thanking me for my business. I was impressed, I haven't experienced that much dedication to customer interaction in a on-line company, ever. Product showed-up ahead of schedule and fit my vehicle perfectly. Great company and service - I highly recommend eTrailer if you are interested in saving some cash and getting great service. Thanks again eTrailer!
Matthew
12/15/2011
Thank you for the great service, both in information and product availability. I can certainly appreciate the specials, however, it would also be much appreciated to have such free shipping offers available to your Canadian customers. thanks.
Michel
12/15/2011
I have used eTrailer in the past and their customer service is just as fast and friendly as before. Consistant, high level of performance!
Robert
12/15/2011
Ordering my parts was to easy delivery time was great and installation time was about 25 min.simple and easy.loved it.
Thomas
12/15/2011
I think the web site is easy, the prices and service is great and if I or any of my friends or family need something in this line, this is the place to go!
Donald
12/14/2011
I'm happy with the purchase, I placed my order on Saturday with standard shipping and just received it on Wednesday.
Eric
12/14/2011
eTrailer has great prices, accurate information Helpful installation videos Super service including tracking of order.This is my second order and am very pleased.
Harry
12/14/2011
I was very happy to receive the up graded shipping and receive my Hitch Adapter as soon as I did. This Hitch Adapter is very well constructed and even had the bolts included. I am very pleased with the unit and would recommend etrailer.com to all my friends. Thank You.
James
12/14/2011
All I can say is WOW! Seriously, this company has it together. I literally placed an order at 5:31pm, and by 7:00pm I get an email saying its already been shipped?!?! Amazing. First time doing business with them and will not be my last.
Jason
12/14/2011
A very prompt customer service response. Attentive, caring a refreshing experience comparing to many other ones I recently had. I felt well attended to in a most professional and service oriented way. Thank you!
Monika
12/14/2011
Thank you very much. I wish every company was as customer service oriented as etrailers. Have a great holiday season.
Paul
12/14/2011
Your Rep was very good. Our order was done on the phone while on the internet. He answered all our questions and by the afternoon we received an email that our order was shipped and no shipping charges. Will use this company if I need there products in the future
Ted
12/14/2011
I have ordered all my trailer hitches, parts, and more from Etrailer for years now. I have always been pleased with their prices, products, and customer service.
Aaron
12/13/2011
It was a pleasure dealing with Sales/Tech people. Ordering to shipping was easy and fast.I will us there services again and recommend them to everybody who need trailer supplys.
Bruce
12/13/2011
Friendly and competent service combined with a product at a fair price. Glad I found them when searching for Thule roof racks!
Christopher
12/13/2011
Thank you very much for getting my order out quickly. I have always had good service from you guys. Thanks again!
Clay
12/13/2011
Wow is all I can say.you guys have gained a customer for life.placed an order on a Wednesday, was notified promptly that it had shipped same day and was upgraded.notified again when delivery was made.made me feel like more than just a number. Its these little things that count.keep up the good work and happy holidays all! I will absolutely recommend etrailer.com to all my friends!
Frank
12/13/2011
Great place to find parts!!!!
Guy
12/13/2011
I bought an Access Vanish tonneau cover and was very impressed with the speed of delivery and the product overall. It installed very easily and looks great. On my new-style Silverado there were a few shims necessary and a different kind of clamp at the back. But everything was included and extra model-specific instructions made the job simple. I absolutely will recommend etrailer and the tonneau to my friends.
James
12/13/2011
Fast shipping and great price, will shop at etrailer again.
Jerry
12/13/2011
Thanks...really appreciate the great customer service...
Judy
12/13/2011
Thanks for your help answering questions & then going beyond that to help me place the order & make sure I got the same deal as online! Have a great day & a wonderful Christmas! Thanks.
Kathy
12/13/2011
Great price, fast shipping, And the right part the first time,Thank you!
Louis
12/13/2011
I have never had anyone send a shipment as fast as you have.
Philip
12/13/2011
Great 1st time experience. Very easy to order, fast delivery, product as advertised. Would highly recommend doing business with ETRAILER!
Ronald
12/13/2011
I was in retail for 30 years.I was a store manager for 18 years.And everywhere I go I laugh at the service or should I say lack of service at every business I go to.The younger generation just dont get it when it comes to service.Anyway I thought it would be nice to send you a short email thanking you for the outstanding service I recieved from your company.Please read this in your next meeting and explain to your associates like I did to mine that great service is the number one reason a customer shops at your location.Thanks again!
Steven
12/13/2011
Nice work people.
Tom
12/13/2011
Thank you so much! I was very impressed with the customer service the first time around, and will be getting all of my trailer supplies here from now on.
Brian
12/12/2011
Thank you so much. Awesome service and a pleasure doing business with all of you!
Bruce
12/12/2011
Great customer service! Amazing communication about my order.....Very happy with my purchase and I will buy here again!
Cordell
12/12/2011
Yet again, eTrailer comes through. As described, on time, good price. Now officially a repeat customer, I'll be back again!
David
12/12/2011
I just bought a bike carrier for my car and Iam amazed as to how smooth the process was. E trailer was able to ship even faster than was promised. I am glad I chose them.
Francisco
12/12/2011
Great communication .
George
12/12/2011
Very efficient website. Easy to navigate and use. Thank you for making me a pryority and up grading my shipping. Merry Christmas!
Gregory
12/12/2011
I bought a trailer hitch mount a couple of days ago for my Montero Sport and returned tonight to buy the wiring harness. Honestly, It was cheaper at another company, but the fact is, your website is very user friendly with instructional/install videos, the mount shipped super quick, and your company has given amazing customer service. Very pleased thus far. Thank you, God bless you and Merry Christmas! Be Blessed
Jayson
12/12/2011
Great website and service.
Joseph
12/12/2011
Great service, quick shipping, doesn't delay my traveling since service was so quick!! Thanks a bunch. I will use you again!
Mark
12/12/2011
etrailer had exactly what I wanted for the best price on the internet. I will come back to etrailer every time I need something for my truck or trailers.
Neal
12/12/2011
Quick ship and delivery. Good communication. Item well packaged and just as described and pictured. Thanks!
Paul
12/12/2011
Thank you very much for such exceptional customer service!
Renate
12/12/2011
Your site allowed me to purchase EXACTLY what I needed for our brand new 2011 Honda 4WD CRV. It appears that they had all I need IN STOCK! So many times, I've ordered things that needed to be ordered from the place I would buy from. Your videos of installs of the components I'm purchasing were a great help in assisting me with a decsion to buy. Its nice to deal with a complete and well versed site. Thanks.
Scott
12/12/2011
Just wanted to take a moment to thank you. I purchased your Curt Trailer Hitch for the 2002 Express because of your website. The pictures and install video of my exact vehicle was so helpful. The package arrive and it installed precisely as described. Piece of cake. I'll send anyone to etrailer.com if they ask me where to get quality trailer hardware and an easy process. Thanks for NOT being run of the mill typical.
Timothy
12/12/2011
My trailer parts shipment was going to be delayed but Andi D at etrailer.com went the extra mile to get my order moving. Great service as always.
Brad
12/11/2011
Outstanding service! Everything arrived sooner than expected and in perfect condition.
Carl
12/11/2011
I really appreciated my personal response to my order and also that my shipping was upgraded at no cost to me. I would highly recommend etrailer to anyone. Thanks so much!
Elizabeth
12/11/2011
AWeSOME!!!! Thank you! This system looks easy to install, hides away under my bumper and the video of install? Really? I love it. We can use it next weekend with the bike rack due to your rep gift off express delivery I feel like its Christmas!! Thanks and what fantastic service!!
James
12/11/2011
Ordered a part on a Sunday afternoon and they pulled it and got it to the shipper the SAME DAY! Thats awesome!
John
12/11/2011
Shopping at etrailer has always been a pleasant experience. The prices are right and the staff is extremely helpful. Anytime we need something for our little 5th wheel, I check at etrailer first.
Richard
12/11/2011
Order was received very quickly and should be a great addition to our camping experience! We were a little hesitant on ordering these as they were alot more affordable than RV Dealers were selling. They are the same thing!! Cannot wait to get camping again next spring and use them!
Scott
12/11/2011
Great experience. Helpful employees and quick shipping makes e-trailer an excellent shopping experience. Thank you.
Victor
12/11/2011
Excellent product that is not available in Canada. Communication with etrailer has been very good and shipping was fast. Thank you for the good pricing.
Bob
12/10/2011
I was very appreciative that my order was given an upgraded shipping method. This was done unsolicited. This is a great company that I whole heartedly endorse!
Gary
12/10/2011
The whole experience was way above what I expected. From price, ordering online, shipping time, instructions, installation video and hardware. This was truly a one stop shopping experience. They did everything but install it for me! I'm considering adding a hitch to the wifes car just in case I need a backup plan. Extermely satisified.
Keith
12/10/2011
Fantastic online shopping experience! They had the best price, and they shipped within a few hours of my order - on the weekend!
Martin
12/10/2011
Fantastic, best customer service I have ever experienced. Thank you, my hitch got to me in 3 days and saved my rear end.
Thomas
12/10/2011
I purchased a 2012 GMC Canyon which already had a seven pin trailer adapter. Since my trailer is 4-pole, I wanted to get and adapter which would plug in between my factory wiring and the existing plug without having to splice into the wires. With a short web search I found etrailer.com which had exactly what I was looking for. When I had received it in the mail in just a few short days, it only took a minute to install and I was up and running. Thank you etrailer.com!
Boyd E
12/9/2011
etrailers team of employees are top rate. From finding the items you need to the lowest prices, etrailer stands above all the online retailers that I've done business with.
Bruce
12/9/2011
One of my best buying experiences to date.
Debbi
12/9/2011
Ordered a trailer hitch plus wiring package. Found the process very simple. It was easy to identify what I needed and the installation comments were useful even before I had the hitch in hand in helping decide what to order.
Deborah
12/9/2011
Outstanding customer service, package arrived safe and sound and ahead of schedule. Email communications kept me informed and I appreciate the service you provided. You definitely have a great business model, keep up the good work.
Dennis
12/9/2011
Superfast shipping! I am looking forward to the arrival of the equipment. Thanks.
E Michael
12/9/2011
Most user friendly website and best service I've found. Thumbs up!
Jeremy
12/9/2011
Very smooth transaction and very quick shipping. I would not hesitate to do business here again. Keep up the good work!!!
John
12/9/2011
Excellent customer service! I was contacted by email on every step of my purchase. Very affordable, good quality product and fast shipping. Thank you for the great experience. Customer for life!
Joshua
12/9/2011
Your shipping department automatically upgraded my shipping speed at no cost without me even requesting it. Very much appreciated. Great customer service ! !
Mark
12/9/2011
5 Star All the way .Good site . Good products . Great ion . Best prices . Very quick shipping .I'm a real Happy Camper when I get service like this . Thank You very much .
P
12/9/2011
Pleasant people to do business with, they know their products, will do business with them again. Thanks
Robert
12/9/2011
Service is awesome. Best prices on the net. My order was delivered 3 days early. I will use etrailer.com again. The receiver hitch and wiring fit perfectly and was a snap to install. 30 Minutes..
Shawn
12/9/2011
I would like to say thank you for the led trailer marker lights I just ordered. We just installed them and they were a perfect fit. My experience was A+++. So please use me as a reference in the future and keep up the awesome service you have provided us.
Ben
12/8/2011
Thank you for all your assistance. All the very best to the staff at etrailer. Wishing everyone a safe and joyous holiday season and a prosperous New Year. Etrailer rocks!!
Carl
12/8/2011
eTrailer knows how to do good business. Website has good technical advice, the tech rep got the needed information within a day, the phone service was excellent, the price match was quick, and the item was shipped within a few hours of placing the order. Excellent!
Darren
12/8/2011
Great service and price. Very good product.
Darwin
12/8/2011
Your tracking system is awsome with dates and times.
Filiderto
12/8/2011
Before calling your company, I had called three other companies and was put on hold for 20 minutes without placing an order. When I called your company, your rep answered on the first ring and answered with a friendly greeting. He took my order and even made a great recommendation which I also purchased, which made it possible to have free shipping. Having someone knowledgeable and courteous on the phone is a great value to any company. Thank you very much!
Frank
12/8/2011
When I called I was lucky to connect with one of your reps. He was very helpfull in helping me decide the product I needed for my project. With two seperate orders.Thank you for your customer friendly service.
Harold
12/8/2011
You guys are awesome! Thanks for the fast response!
Heather
12/8/2011
Great website to order from if you want trailer parts fast & are willing to pay extra to get them to your house! This was my second time ordering from etrailer.com. I easilly found what i needed when none of the auto parts stores could in their own books.
Jake
12/8/2011
Ordered a Rola cargo basket for my Xterra, very happy with product and shipping from etrailer. I will be ordering accessories for my Xterra. Love the tracking system, I tracked my roof rack from beginning to delivery. Keep up the great service etrailer.
Jeffrey
12/8/2011
I purchased a Curt trailer hitch and was very pleased with the transaction and quick delivery. I'm having my mechanic install the trailer hitch.
John
12/8/2011
Excellent experience buying from Etrailer! Order processed and shipped within 4 hours. Great selection.
Larry
12/8/2011
Excellent service. My item was shipped within a few hours after I placed it and it was received within 4 days, with standard ground shipping.
Raymond
12/8/2011
Great prices, fast shipping, courteous and professional staff. Will definitely buy from etrailer.com again!
Thomas
12/8/2011
It was easy to find the part and very instructional on the video how to install. Plus the upgrade on the shipping helped me thank you very much.
Daniel
12/7/2011
Your Tec suport was outstanding and kept every comitment she made, allowing me to order with confidence. I will order through her and recomend in the future.
Edward
12/7/2011
When I purchased a class II hitch for my 2010 Escape I had some concerns about the finished look and wished for a picture of the installed product on line. That said, the hitch fits great and was pretty easy to install. I am glad that I bought the wireing harness in that the trailer lights work perfectly and I dought that they would have otherwise. I am extremly happy with my experience and will recommend etrailer highly.
Jim
12/7/2011
Excellent service, both for PLACING the order and, more importantly, for replying to my multiple PRE-SALES questions !! I was not sure which product to get, and customer service was very pleasant and detailed, in their responses to me, to clarify what I would need, and also on differences in products. keep up the good work.
Nicholas
12/7/2011
Awesome service! Thank you guys so much for your quick turn around on my order - I really appreciate the attention to detail I received from etrailer - tons of communication about my order and a follow-up email when I received my order.
Rob
12/7/2011
Your rep was super. Very knowledgeable and detailed Would ues Etrailer again
Alan
12/6/2011
I was going to buy a hitch from another company but when I got etrailer thru google and saw the videos on installation I decided to buy from you.
Arnold
12/6/2011
I am EXTREMELY impressed with etrailers.com!! As soon as I placed my order I recieved a personalized conformation email. The very next morning I recieved another email informing me my order had shipped along with tracking information. COMMUNICATION is extremely important to me. I will be a return customer if I ever need anything for my trailer again.
Bobby
12/6/2011
Great service, A pleasure to deal with, very helpful. Would not order from anyone else. This Is your One and only one stop shoping store.
Christy
12/6/2011
Prompt delivery at a good price!
Dan
12/6/2011
I had previously purchased LED lights to replace the old fixtures on my car trailer. My experience with etrailer.com was good and today, I purchased a trailer electrical connector to use in setting up a friends truck to tow. Everything went well and I am looking forward to receiving the connector.
Donald
12/6/2011
The Best. Ordered on 2nd got it on 6th. Excellent service great product. My new trailer parts heros!!!!!!
Douglas H
12/6/2011
Easy to install, nice co. To deal fast shipping dept, I will buy from etrailer again.
Jose R
12/6/2011
Awesome service by your company. The Thule CS-10 chain is an incredible product. It takes me less than a minute to put on a chain. After a training session of about 5 minutes I was able to install both chains on a Toyota Sienna in about two and a half minutes. You definitely get what you pay for.
Kurt
12/6/2011
Good website & fast delivery. Thank you.
Lyle
12/6/2011
I was really impressed how quickly my shipment arrived it was at my front door in just over 24hrs.Will purchase from you again Thx.
Mark
12/6/2011
Great buying experience! Video was VERY helpful in understanding the functions of the THULE 92726 Ski/Snowboard Rack. Because of this we decided to purchase through etrailer.com. The buying experience was easy as well, especially with free shipping! The order was filled quickly, we were communicated with regularly, and were able to track our package which arrived in great condition, just as if you were to purchase from a store. Free shipping was also fast, so that was an added bonus. Would definitely come back! Thanks.
Morgan
12/6/2011
Great service and fast shipping.
Richard
12/6/2011
Trailer Wiring Harness for my Montana Van Received in Canada 7 business days after ordering. And . . . it fit just like the video showed ! That was easy :-)
Rob
12/6/2011
Good web website good and quick service fast shipping.
Terry
12/6/2011
I've done quite a bit of online shopping and. So far this is one of the best places for customer service.
Tyler
12/6/2011
I am from Canada, I ordered the part on a Sunday, and on Monday I had already an answer from ETRAILER. Great service, fast response.... Will send you picture of installation as requested by you. Have a nice evening.
André
12/5/2011
Thank you so much for the expedited shipping at no additional cost. What a pleasant surprise and great business idea - giving more than promised! I will flag your company for additional purchases as needed for our building mover company!
Ashlee
12/5/2011
I will say you came recommended from a friend who used your products. I will pass on the recommendation. Thanks!
Charlie
12/5/2011
Thank you etrailer its great to have found you on the web telling others.
David
12/5/2011
As usual WOW!!!! Love you guys and gals, that is why we keep coming on back!!
Deirdre
12/5/2011
Thanks folks, little late to getting to this, but posted today: "I like etrailer because it has a very complete selection of products focused tightly on cargo, trailers, and towing. I found the specialty item I was looking for at a very fair price. When the items I requested were just going to miss the delivery date I needed, the service team quickly engaged to ensure got the delivery on time. I can't think of any reasonable think I could wish for that would have made my experience better."
Eric
12/5/2011
Easy to order. Quickest delivery I've experienced.
Hurley
12/5/2011
Great e-retailer - good range of quality trailering/towing and related products, product descriptions are excellent and accurate, prices are competitive, shipping is fast and priced right, and communications with customer are timely and informative. No complaints at all.
Jim
12/5/2011
Great buying experience. Placed a double order by mistake, and it was no problem sorting out.
Scott
12/5/2011
I wanted to say Thanks for the super fast response and quick shipping! I also found the tech section very helpfull with my installation.
Steven
12/5/2011
you have one of the better organized websites on the web. I especially appreciate the demonstration videos for selected products. I have recommended you in the past, and I will continue to recommend you in the future. Keep up the good work!
Alan
12/4/2011
Thank you for the prompt delivery of the Easy Snap mounting system for my Thule cargo box. It was very simple to install, especially after watching the instructional video on your web site. Your product saved me time and money. Thanks again.
Craig
12/4/2011
Excellent product for the price and installation was fairly easy.
Elroy A
12/4/2011
You've really got it together inventory , customer service and fast shipping. It was a pleasure, beginning to end. Thank you!
Erik
12/4/2011
Great Service and product. Called order in on Nov. 30 at 6:30 pm, shipped same evening, delivered in 2 days by UPS. great job!!!!!!!
Larry
12/4/2011
The site was EASY to navigate and the CUSTOMER SERVICE WAS OUTSTANDING!!! I received my shipment about 3 to 5 days quicker than what I thought it would take. Also, the emails sent really helped me because I was given the status of my order in an extremely prompt manner.
Michelle
12/4/2011
Exceptionally fast processing and delivery! Products as described, fair pricing and exceptional customer service! Highly recommended for your towing and trailer needs!
Mildred
12/4/2011
SO far excellent, it shipped quickly and the site was easy to navigate to find what I needed.
Phillip
12/4/2011
GREAT PRICES , Beat Everyone else ! !Great On Line Service & Very User Friendly ! Shipping was On TIME !!
Anthony
12/3/2011
I am very impressed. I ordered my trailer jack and within 10 minutes I received an email saying they had received my order and within 45 minutes another email that it had been shipped! On top of that, they upgraded my shipping. Will definitely have these people in my bookmarks for future purchases!
Clifton
12/3/2011
Received trailer wiring kit yesterday, installed it today in less than 30 minutes. Great shopping experience, great prices,easy to read installation instructions and can't forget extra quick shipping. Super great company to deal with.
David
12/3/2011
A VERY easy web site to surf, find what you want and purchase. Recd item 4 days later, looked at the DVD instructions and had it installed 30 minutes later. WOW!!! I now have E T. in my Favorites!! Looking forward to doing more business with ET.
H. K.
12/3/2011
Accurate website, knowledgable and helpful employees, competitive pricing but most importantly their customer service is second to none, period! After purchaseing my second hitch and second wiring harness, etrailer has proven there is no reason to look any where else. Couldn't be happier.
John
12/3/2011
Fantastic service. Good communication and speedy delivery.
Mark
12/3/2011
Lightening fast shipment from a Canadian Warehouse... What more could I ask for?
Oliver
12/3/2011
This is a great company to work with. Fast, fast shipping and great quality product. Would buy from again.
Sheri
12/3/2011
This was my 1st experience ordering from e-trailer.. I ordered everything i needed to outfit my explorer to haul a trailer . The next day after placing the order online i recieved an e-mail stating the order was received and the merchandise was on its way to the distribution center and would ship within 5 to 7 days. I am pleased to say the order was at my door within that 7 day period everything was shipped just as i ordered and arrived in good condition. I will most definetly buy again from them and would highly recomend them to anyone that is considering a purchase
Elroy
12/2/2011
e-trailer was able to obtain an otherwise impossible to find trailer tire for me. Even though it took about 10 days due to tire shipping issues, no one else could help me. This is my third positive experience with e-trailer and I am completely satisfied. Thank You.
James
12/2/2011
Very easy order process,your rep was very helpfull all my trailer parts will be from you all thanks in the future.
Jim
12/2/2011
Outstanding service. I ordered the hitch and had it in less than a week. Great pricing too!
John
12/2/2011
First time, so for good! Thank you.
Joseph M
12/2/2011
Great, someone at work said this order would be about 265 dollars at our local hitch store but mine was 151 and i got free shipping .
Kenneth
12/2/2011
Good products! Awesome service! Thank YOU!
Kirill
12/2/2011
Excellent selection & service.
Lisa
12/2/2011
This has been the easiest of all my Christmas purchases. The follow-up was great, the package arrived without a problem. I have not opened the package because it appears to be undamaged and it is a gift for one of my children. Thanks for the great service!
Mary
12/2/2011
Very fast delivery and very fast response, 2 days to my front door after ordering will use again.
Mike
12/2/2011
I had a great buying experience with etrailer.com. I found the same items at a different website and as per your price pledge guarantee, I was refunded the difference plus 10. I am very happy with the customer service I received. I was a fist time buyer and will absolutely use and recommend etrailer.com in the future.
Paul
12/2/2011
Great- all around- easy, quick got the part I needed in about three days from start to finish-very good experience- Great follow up, all good.
Charlie
12/1/2011
I think Etrailer is a GREAT...company. I would and have recommended this company. You can't go wrong. And the service is nice as well. check out their web site and see what they have. You will find something of great quality.
Darlene
12/1/2011
AWESOME!!! Extremely quick in processing order and it arrived way before I ever expected! One of the best transactions I ever had on-line. Thanks!
George
12/1/2011
Just wanted to thank you again for all of your awesome support with this. Your communications and coordination is greatly appreciated! Have a good one.
Jonathan
12/1/2011
Very fast service, had it within two days.
Karl
12/1/2011
This was my fist time shopping on this site and it was top notch from start to finish. One of the better online shopping experiences I've had! Thumbs up!
Michael
12/1/2011
The trailer hitch video was great,made the job easy and fun to do. The internet tracking was great,had all my tools set up.
Richard
12/1/2011
So far I am very satisfied, I especially like the way you describe your parts. Being a retired mechanic it is very important to me,. to feel that I have ordered the correct parts, and shouldn't have any installation problems. Also your service was very prompt, and you even gave me a free upgrade on shipping. Thank you for prompt service. Also I feel that your products are priced fairly.
Robert
12/1/2011
My experience with e trailer was excellent, the guys went out of thier way to help me & get my parts fast. Thanks.
Thomas
12/1/2011
E-trailer is possibly THE best company I have EVER dealt with! Not only is the product great value,but the product is ALWAYS correct, if you do the research provided on their web-site. To make even a better experience, their communication about order and shipping is always rapid, even bargain shipping is VERY quick and efficient. Price is an added plus! Keep up the EXCELLENT reputation!!
Walter
12/1/2011
Website is very user friendly, They even gave me the upgraded shipping for free. Will definitely use these guys again.
William
12/1/2011
Thank you for your prompt shipment. Everything arrived in great shape, and was installed without any problems. Thanks again for the great service. We will recommend you to all of our friends.
Bruce
11/30/2011
Quick and responsive customer service.
Elliot
11/30/2011
Well, this is my third order from etrailer, and will truthfully say that the folks there are professionally motivated to doing a great job. Most satisfactory!
Jennings
11/30/2011
Excellent customer service!
Jessica
11/30/2011
I appreciate your prompt response and the express shipping. I look forward to these products because my family and I are making a long trip soon and this is just the ticket for additional room in the Yukon. I will definitely refer you and your products if they stand up to the initial test coming up in a few weeks. We will put it to good use immediately.
Joe
11/30/2011
Thanks! Got my lift cylinders and installed in a few minutes. They work great! Your service and pricing are outstanding. I'll be using you again.
Keith
11/30/2011
I'm quite impressed! I called my local dealer and they were going to order the same hitch for twice as much. PLUS charge shipping. Then I went online and found etrailer. And to boot, I always appreciate such a quick response email-wise. Thanks etrailer!
Roberta
11/30/2011
Great service and quick shipping.
William B
11/30/2011
This is my first purchase through etrailer.com. I found the site very easy to use, the price was the lowest I could find, and the service has exceeded my expectations. Thanks
Arthur
11/29/2011
I am very impressed with the folks at eTrailer ... the item I ordered was out of stock. I told them I needed it urgently and they worked with me until we found a suitable replacement. It was the best customer service I've seen in a very long time!
David
11/29/2011
I placed an order with etrailer, then recieved an email confirmation, followed by another email to let me know the product was in stock, and then an email saying that the product had shipped and included tracking information. This was all in the same day! Why doesnt every company operate this way? I will definitely order from etrailer again.
David
11/29/2011
Navigating the site was simple and the entire process was quick and easy. Notifications were timely as well.
Ed
11/29/2011
Easy to navigate site. Loved the free shipping. Appreciated that my free standard shipping was upgraded to Priority Mail. Great prices.
Elisabeth
11/29/2011
Number ONE PLUS in my book. I have never had an experienced with any firm that went to the wall like etrailer. They answered all of my questions, immediately and courteously, and I had many. I was really suprised that they gave me the attention they did for a twenty dollar item and shipped it same day. Thanks a bunch guys.
James
11/29/2011
I would HIGHLY recommend etrailer to anyone! My experience with them, through the entire process, has been exemplary.
Jeremy
11/29/2011
Fastest Shipping I Have EVER Had On Anything, Any Where! I Installed My Hitch To My 2011 C-RV In Minutes. It Was Soo Easy!
Michael W.
11/29/2011
Excellent service and prompt delivery to Canada.Will get back soon.
Mihai
11/29/2011
I ordered a trailer hitch for my Nissan Altima at approx. 12 Oclock this afternoon. Its almost 2 Oclock of the same same afternnoon and I have received an e-mail response from etrailer saying my trailer hitch is in the mail. Not only that the shipping was upgraded from 7 days to 3 - 5 day delivery at no extra cost to me. I sent them an email back and the only thing I said was WOW. Great company.
Richard
11/29/2011
This is my 3rd experience with etrailer, evertytime it ships right away and the quality is great, much better than I ever expected.
Richard J
11/29/2011
I was not only impressed with the speed with which the order was processed, but the help via the phone concerning choosing the right product. And as if that were not enough, I was told that I could call for help if the installation did not go as planned. Other than having someone to stand beside me and help with this project, I can't think of anything else I could ask for. Thanks for all the help.
Thomas
11/29/2011
You guys offer great service!
Barry
11/28/2011
From the time I located your company and made the phone call, the agent was delightful, pleasant and extremely helpful. Thanks.
Carolyn
11/28/2011
Parts came in four days after order...can't beat that. You've got my business. Thanks.
Gary
11/28/2011
Excellant service, been a while since I ordered anything, but service and trouble support was excellant. Recieved replacement for defctive part today, Thanks!
Herb
11/28/2011
Fastest shipping I have ever seen. Very good web site.
John
11/28/2011
Have not used product as it will be a present. Priced exactly as everybody else. Shipping was free and quick, also good communication and confirmation of shipping with tracking #. Good transaction!
Kenneth
11/28/2011
Terrific deal and response time. I hope I have need of you in the future.
Thomas
11/28/2011
Thank you for your quick friendly service and great price.
Walter
11/28/2011
First time order. Very impressed. Fast service. Good communication.
David
11/27/2011
I've never done e-business with such a wonderful, competent, friendly, eager to please, bunch of people! My orders are correct, the prices are the best, and they always arrive on time...or early. Thank you, etrailer.com!!!
Dicky
11/27/2011
Even with shipping the parts I ordered were over 10 bucks cheaper than if bought locally.
Erik
11/27/2011
All the right items in stock. Good info and details on products. Shipping within hours is great.
Geoffrey
11/27/2011
Could not believe how easy it was to get my part that I need I ordered it and 3 hours later it was shipped. What a great experiance I know where to shop now.
Jimmy
11/27/2011
I purchased a reese 20k fifth wheel hitch and install kit. I was very satisfied with my experience with etrailer. When I had some concerns about shipment info, your rep went above and beyond to answer my concerns! Kudos to her, thank you very much! I would HIGHLY recommend etrailer to everyone based on price and certainly on service.
Joseph
11/27/2011
Was very pleased with all aspects of the purchase and the product !!!
Patricia
11/27/2011
Thank you very much your company is top notch!!!
Raymond
11/27/2011
Dear Sir: I really appreciate your excellent service. Today when so many companies take things for granted and don't seem to care how they service their customers, it's a real pleasure doing business with your company. I will be ordering tires for my boat trailer in the near future. Thank You...
Richard
11/27/2011
Thanks for the great service!! I ordered the same lock from another company and took them forever to get them to me!! Thanks again.
Bruce W.
11/26/2011
You are excellent. You have good quality in your products, the shipping, timing, and accuracy is unbeleivable. Thanks for your great service.
Josue
11/26/2011
Large selection, great tutorials, fast shipping and good communication.
Rodney
11/26/2011
I knew what I wanted to buy, it was easy to find and one of the easiest online shoping experiences that I've had. e-trailer was recommended by my father-in-law and I will also recommend e-trailer.
Bryan
11/25/2011
Great dealing with Etrailer and keep me in the loop.
David
11/25/2011
Thanks very much. I have used you guys for several hitches on my various vechicles and I just keep coming back, I don't even look anywhere else. You folks do a GREAT job. Thanks again...
Marvin
11/25/2011
I have ordered a few items from etrailer. The shipping is fast and they are quality products. The prices are far better than most places I can find.
Mike
11/25/2011
I have bought from E trailer for about a year and have spent a few hundred dollars or more and each experience has been nothing but perfect and just what I expected on product arrival.
Ricky
11/25/2011
This will be the 3rd time I have ordered from etrailer and must say it is the best of all web sites i have done bussines with to all at etrailer have agreat day.
Albert
11/23/2011
My order arrived yesterday afternoon by UPS. I am very pleased not only with the service but with the quality of your product. I am anxious to get installed as soon as possible.Thanks.
Colon
11/23/2011
Very fast service.
Fred
11/23/2011
Thank you for the special priority shipping! I greatly appreciate that. So far my shopping experience with etrailer has been a very nice one and I will gladly tell friends and family if shopping for trailer and hitch parts to shop at etrailer.com. Thanks.
Glenn
11/23/2011
I received the hitch today and am amazed on how quickly it was shipped. I am very impressed! Thank you very much. I highly recommend Etrailer! I received my trailer hitch in 2 days which was remarkable since shipping was free! The trailer hitch fit perfectly and the online installation video was a great help! Thanks Etrailer.
Helmut
11/23/2011
Excellent service - would recommend to anyone.
Sylvia
11/23/2011
Great Website!!!! You cover all the questions, even some I didn't think of. Your rep was the best phone person we've ever talked to. On speaker phone she even made my wife laugh. Wonderful personality and knew her stuff as well. The free shipping was helpful as well.
Ted
11/23/2011
Good prices excellent advice and service.
Barry
11/22/2011
Great communication, very responsive. 2 different customer reps emailed me on Sunday night after my order. they were also able to upgrade my shipping too definitely the best customer service Ive experienced bar none.
Bill
11/22/2011
Great experience. Helpful placing the order. Arrived on time and was just as advertised. Took no time at all to install as shown in the video. Will do business with etrailer again when need arise. Thanks
Dennis
11/22/2011
Excellent customer service, pricing and communications - as well as speedy delivery! Will definitly refer to a friend!
Douglas
11/22/2011
It was great dealing with etrailer, i got my parts in 2 days. thanks
Eugene
11/22/2011
Great experience, order went smoothly and was followed up quickly with shipping info.
James
11/22/2011
You have an outstanding mail order business there! I ordered a Stromberg Carlson 5th Wheel Tailgate from you because you had free shipping for orders over $100. I have competitors near my home, but their attitude of you'll get it when you get it and it will cost you $50 extra in shipping, just wasn't my cup of tea. Your representative even reduced the shipping time from 7-days to 5-days, at no extra charge. You can be sure I will look you up for the next item I need.
James
11/22/2011
This has been an excellent experience. Upgrading the shipping was a special blessing. Thanks
Julian
11/22/2011
It was easy to order and extra fast shipping. I will definitly pass along your information to family and friends. It was a pleasure doing business with etrailer.
Michael
11/22/2011
Etrailer.com had what I needed at a competitive price. I received the product earlier than expected due to them upgrading my shipping choice at not charge to me.
Scott
11/22/2011
Best Price, Informed and Courteous Staff, Good videos describing products not just the manufacturer stuff, free upgrades in shipping, easy to navigate web site, Great Advice on what to buy not just the most expensive product-what more could I want, except that they should sell more stuff that I need!!!
Thomas
11/22/2011
Excellent customer service. Shopping online at their website was easy and the detailed descriptions made it possible to order the special requirement part i needed. Thanks for the pleasant buying experience.
Anthony
11/21/2011
Great place to buy all your camping needs! This was the second time I've purchased from etrailer and it was easy and enjoyable. They had just what I was looking for and they were even able to upgrade my shipping at no extra cost! Etrailer has earned my business.
Branon
11/21/2011
Haven't received product yet but, shipping same day, best pricing I have found. Excellent so far...
Charles
11/21/2011
Fast shipping. Good Instructions, especially the included DVD. Easiest installation, for my F250, ever.
David
11/21/2011
Had it not been for etrailer.com, we would have ended up paying FOUR times as much at our local store. Thank you etrailer.com for saving us money and providing the best products.
Fabricio
11/21/2011
Ordered a hitch system and two accessories on a Wednesday. Selected free shipping. Got an email indicating shipping option was upgraded at no charge and received my items on Friday. Hitch installed Saturday and good to go. No surprises. Would use etrailer.com again without hesitation.
Greg
11/21/2011
Great. Fast turnaround.
James
11/21/2011
I have purchased a few different thing from etrailer and everytime they have been very quick to ship and no problems what so ever, thanks etrailer for your help!!
James
11/21/2011
I have ordered from Etrailer on numerous occasions and have never been disappointed. Their level of efficiency is tops. I highly recommend them.
John
11/21/2011
A wonderful experience, the pricing was good and so far the customer service after the sale has been outstanding.
Ralph
11/21/2011
Fast Shipping!!! Good parts!!
Rick
11/21/2011
Awesome tires, fast shipping, would do business with again, thanks for the fast service.
Ronald
11/21/2011
Fast,Easy and and a great deal!!! thanks etrailer!!!
Shawn
11/21/2011
The online order process was great... Will send a photo of the final instation of the items..Thanks..
Theodore
11/21/2011
The order came in less than 20 hours. Great service.Thanks.
Bens
11/20/2011
Thanks for your prompt service and kindness.
David
11/20/2011
Excellant service. Quick shipping. Good products.
James
11/20/2011
Thanks for the expedited shipping, I always stick with a company with good customer service! I am impressed so far!
Kyle
11/20/2011
Cheapest price and free shipping add up to a great deal.
Stephen
11/20/2011
etrailer.com continues to be one of my favorite e-tailers. The website is clean, shows helpful links to associated items, and works flawlessly. Order processing and shipping is lightning fast - they underpromise and overdeliver. Their post sale communication is outstanding. They make every effort to stay in touch and provide an easy way to communicate if there are problems. This bunch has customer service figured out. Their how to videos are so basic, step by step, that I've never had any problems with any installation. Add to all that quality products at very competitive prices. I find myself always coming back to etrailer.com. Can you tell I like these folks? I ought to buy stock in the company! You won't be sorry.
Dennis
11/19/2011
I have ordered from etrailer in the past and was extremely satisfied with the transaction. When possible I will use etrailer whenever possible. Thanks for the great service.
Jack
11/19/2011
Just finished installing new drums and bearings from e-trailer.com. I've been doing business with them off and on for about 10 years,and, the service was superb as usual. Quality service, quality parts, quality people...
James
11/19/2011
There is no better retailer to buy from than Etrailer.com. Products are delivered in no time and their customer service department is excellent!
John
11/19/2011
Great fast service. I will definitely use this site to order again when I need something.
Richard
11/19/2011
I had a great experience using etrailer. They had exactly what I was looking for and shipped it express for no additional money. Thank you.
Allan
11/18/2011
Great experience. Very easy to find what I was looking for. The videos on the site were great, and let me know that I would be able to install my hitch & wiring with no problems. Delivery only took 2 days and it was FREE!
Dan
11/18/2011
Put the hitch on myself. The electrical wiring was so easy. Never dreamed it would be this easy.
David
11/18/2011
I have never experienced such great service. Thanks for the pleasure of doing business with a very great company, and staff.
Dennis
11/18/2011
Easy ordering, fast service, great tracking process. Ordered docking lights early on the 15th and were received and installed on the 18th. Love the LED lights.
Edward
11/18/2011
Shipping was super fast. Light was reasonable price and good quality. Exactly what I was looking for. I will be a repeat customer!!! Thanks!
Hank
11/18/2011
Very fast service.
Jon
11/18/2011
Order arrived ahead of time thanks to free shipping upgrade and was exactly what I ordered. I would definitely recommend this website, they were great all the way...Thanks
Mark
11/18/2011
Thank you very much for the fast service. I much appreciate it.
Martin
11/18/2011
Good info online. Process quick, easy and confirmation of order shipping within 24 hrs. What more can you ask for! Thanks for the great service!
Matthew
11/18/2011
Good prices free shipping. Whats not to like?
The
11/18/2011
Excellent website that provides ample information to make an informed choice and the prices are very good.
Donald
11/17/2011
Very quick response and shipping. The web site is easy to navigate. Very good experience.
Henry
11/17/2011
Fantastic service, great competitive price and neat map based package tracking system easy to access. If I ever need to purchase a product that is offered by etrailer, that is the first place that I will shop. Thank-you, etrailer.com.
Herbert
11/17/2011
Am impressed with the quality of your site. Also, the customer communication and quickness of shipping are appreciated.
James
11/17/2011
E-trialer.com provides great service and as good prodcuts. I purchased a trailer hitch and it is well made. The on-line video made installation quick and easy. I also purchased seat covers and they are made of good quality material.
Jeff B.
11/17/2011
Your "service" as well as your "products" are GREAT!!! We will be loyal customers in the days, months and years to come!!! By far you're one of the best Companies and Websites available!!!
Lawrence
11/17/2011
Before placing an order, I called and talked with a customer service rep. She answered all my questions and concerns. Placed order on 14 Nov and received on 16 Nov. Great people, great service, speedy processing of my order they will get all my future business. Thanks!
Patrick
11/17/2011
etrailer bent over backwards to assist me on a low or no profit sale. I would absolutely be a repeat buyer if the occasion presented itself. Excellent seller.
Robert
11/17/2011
Man you all are fast. I order a lot of things on line and Nobody has ever responded as fast as you did. Keep up the good work I will be ordering more from you. Thanks again!
Robert
11/17/2011
100% pleased with my expierance! Great prices, and quick shipping! Great customer service!
Timothy
11/17/2011
The order was placed on Monday 11-14-11 and was correctly recieved on Thursday 11-17-11 ... thats good service. Thanks etrailer!!! :)
Warren
11/17/2011
Great company. All products ordered and received in 24 hours to my door step. Everything fit as advertised. Couldn't be happier.
Wynn
11/17/2011
Description of product, pricing, ordering were clear and accurate. shipping was faster than expected. Items were received in good condition. Would recomend this site to anyone needing parts for Yakima components.
Bob
11/16/2011
It is truly a refreshing pleasure to deal with such a responsive supplier. I will not forget your timely actions on my order.
Carl
11/16/2011
Ordering was a piece of cake and the folks at etrailer takes care of business. I have had 4 or 5 orders with them and I have never ever had a problem with the products or there service. I live in the middle of the pacific ocean on Kauai and things take awhile to get here but etrailer seems to get my things to me in a hurry and hands down beats any and all competitors on price and service. I'm a customer for life. Aloha
Carroll
11/16/2011
I purchased a Yakima Rack and Roll trailer. The service was superior, the delivery was prompt, and the installation video was perfect. Shortly thereafter I ordered assessories for this trailer and the service, pricing and delivery were great again!
Craig
11/16/2011
The website and ordering process are very fast and easy to use, a lot of helpful install and product information.
Greg
11/16/2011
Very quick email reply on order confirmation. Fast delivery. Friendly staff. Thanks a bunch.
Jason
11/16/2011
Customer service at e-trailer is outstanding. The two times I have had assistance from CS was outstanding. Great Job.
Joe
11/16/2011
The first time I have ever ordered something online and it shipped in less than 2 hours. Have not received merchandise yet however, I am impressed with the ordering experience so far.
John
11/16/2011
Thanks for the quick delivery. Our family will be traveling to Travers City, MI around Christmas time and look forward to using the luggage carriers! I'll try to remember to send you pictures of our trip when we use the bags.
Mark
11/16/2011
Easy to shop. ordering was easy,also emails are updated so i know its status. thank you.
Roger
11/16/2011
Always great dealing with e trailer!!
Seth
11/16/2011
THANK you. This is one the best customer service I have experienced in a long time. Best regards.
Alex
11/15/2011
Your customer service went above and beyond what most companies would ever do....what a complete pleasure.
Anna
11/15/2011
Thank you!!!! simply brilliant customer service.
Brad
11/15/2011
Wow! Great customer service. I was so thrilled with your prompt and personalized service, that I went back to your website and looked for other stuff I was wanting that I could order to support your business. I'll be bragging about your online customer service.
Dan
11/15/2011
Wow e trailer was a great company to do buisness with. They processed my order with such speed. Received my order today every thing was exactly what I ordered. I will use them again as well as recommend them to everyone I know. Way to go.
Floyd
11/15/2011
Dealing with etrailer was a pleasure. Their communication is great at no time did I feel I was being ignored.
Frank
11/15/2011
I really appreciated your video demonstrations, it made it very easy to make my selection of one product over another. Great web site, great selection of products, and I will be back in the future.
John
11/15/2011
Etrailer was easy to work with good experience.
Lane
11/15/2011
Exactly what I needed, good price and great delivery.
Patrick
11/15/2011
Great , fast service every time!! Thanks to everyone @ etrailer! Keep it up.
Roch
11/15/2011
Thank you for all your services,because you folk at etrailer have made work easy.
Stephen
11/15/2011
Placed Order just before 5:00 PM and it shipped the same day !! Excellent! Chose your site because of the explanation of how to measure a Ball Mount - useful information presented in an easy to understand way.
Thomas
11/15/2011
So far I am very happy with your product and service.. I purchased a hitch back in July with the same very good results.. I will be telling all my friends about etrailer!
Thomas
11/15/2011
Fast shipping! I ordered a Thule ski rack and everything was exactly what I ordered and fit perfectly. Cheapest prices I found and same great product. Will definitely come back.
Whitney
11/15/2011
Unbelievably fast and efficient processing and shipping. Placed order at 9:30 on a Friday night and the order was processed and shipped out of state to me, arriving on my doorstep Monday afternoon. Thanks Much!
William
11/15/2011
They came last week and were just right. Now, we have to paint them well, so they won't rust.
Ann
11/14/2011
Fast and easy! Then they e-mailed me that they could save me money on shipping after my purchase was completed.
Brian
11/14/2011
WOW! Great communication after my order. SUPER fast shipping! I have recommended this site to at least 20 people since my order arrived last week. LOVE you guys!
Dana
11/14/2011
The lady that took the order was very fast and very smart on everything to do to get it done right and fast. AND YES i could understand her ! american ! finally thanks it was very nice. and your e mail tracking is allsome.
Daryl
11/14/2011
I recently purchased a Yakima Rack and Roll trailer. The e-trailer website provided a lot of good infomration about the trailer, as did the video describing the product. The video describing how to assemble the trailer was easy to follow and will be extremely useful when the trailer arrives. Service from e-trailer was extraordinary. I placed my order at 9:00 am on a Monday and received immediate confirmation that the trailer was in stock and would be processed within a day or two. By 11:30 am the same day, I received a second e-mail reporting not only that the trailer had shipped, but that e-trailer upgraded me at no charge from standard shipping to express shipping. I'll certainly be a repeat customer.
David
11/14/2011
Perfect! Thank you very much. You guys at E-trailer are awesome.
Dennis
11/14/2011
Web site works perfectly. Shipping is fast. There was an issue with one of the parts I ordered. I called and they took care of it... no hassle at all. Thanks.
Fike
11/14/2011
Great service. Easy to use order process and quick shipping. Haven't used the Tekonsha 7-way Trailer Emulator yet, but the quality and ease of use are obvious.I have a pickup and a motorhome with 7-way hitches, and I'll use it before every tow.
George
11/14/2011
Excellent service experience. Just what I needed and rapid delivery.
Gerrit
11/14/2011
AMAZING service and follow-up! I haven't even received my order yet, but I am already very impressed with the status updates and customer service.THANKS!
James
11/14/2011
Great experience. I received prompt communication about my order and its status. The chains arrived sooner than the original estimate when I placed the order and after watching the video of how to install from the site, they are very easy to install. Thanks again!
Kristin
11/14/2011
I have previously bought from e-trailers before , and I am always satisfied. Fast service, good prices. Just what I am looking for.
Lyle
11/14/2011
I think etrailer is the best site for related stuff. ive purchased a rola cargo carrier/platform, security locking pin for it, and a security locking pin for another item...all 3 items were the best priced, quickest shipping, most excellent customer service ive ever experienced.
Paul
11/14/2011
Love this place. Work recommend to anyone.
Paul
11/14/2011
Very fast shipping.
Ramon
11/14/2011
VERY FAST order processing and shipping. GREAT communication.
Robert
11/14/2011
Incredible service! Placed my order on Tuesday and was expecting delivery early the following week - what a great surprise when it arrived on Thursday at no additional cost! Great product - had it installed witin 3-35 minutes and everything fit smoothly. ***** 5 -star customer service. Thanks!
Clay
11/13/2011
I have used etrailer.com now for the 3rd or 4th vehicle of mine and have been extremely happy with the products and the ease of doing business with them. I have reccomended them to many friends and I have gotten all positive feedback.
John
11/13/2011
etrailer has what you want with great prices to go with it.
Pat
11/13/2011
I just got my order today.It's very nice and works very good for my truck.Thanks etrailer.
Amadou
11/12/2011
Very favorable first-time experience, even though it was a relatively small order. Thanks.
Nathan
11/12/2011
I ordered a trailer hitch, brake controller, and the associated wiring harnesses because etrailer had them at a much better price than I could get locally.The free shipping didn't hurt either!! They came quickly and are all installed- will definitely order from you in the future.
Robert
11/12/2011
I received my lens today and am extremely pleased with the quick shipment and price. I'm glad i found your store and will def order any and all trailer needs from you. Thanks alot!
Scott
11/12/2011
This has been one of the best online buying experiences that i have ever had. from the first phone call I could tell that they knew there products. shipping the same day shocked me, because it was after 3:00pm when i placed the order. it is great to know that there are a few etailers that believe in customer service.
David
11/11/2011
My shopping experience was very enjoyable. Your site was very easy and friendly to use.
Dusti
11/11/2011
Very fast and accurate responce to my questions, easy install.
John
11/11/2011
Let me say how sorry I am about being so late about getting this comment to you. I am so happy with the Blue Ox hitch on so many levels that I bought from you. The price was great and free shipping made it even better. While I was waiting for the hitch to come in, I went across town to ask what they wanted for the same hitch at Blue Ox Outfitters and it was 2 hundred dollars more. A friend and I put the hitch in we both thought the instructions were a bit hard to understand but all in all it went in no problem. The next day I was pulling my 3 horse gooseneck trailer fully loaded again with no problems. Great job guys, keep up the good work.
Marty
11/11/2011
Painless ordering process, super fast shipment and delivery. I'd surely do it again.
Michael
11/11/2011
I think your entire staff, from sales to tech are awesome, you all went the extra mile to get my order processed. I've ordered from you prior to this, and will be returning in the future. Thank You All.
William
11/11/2011
Excellent service and appreciated the shipping change as package arrived in 3 days and was exactly what I needed. Thanks and will remember you for future purchases.
Anthony
11/10/2011
Thanks for the great service. I received the order and installed it in 30 min.
Charles
11/10/2011
I get the goods I order from you faster than any other business I order from over the internet. Thanks.
Ed
11/10/2011
Fantastic Service! Quick delivery at no extra cost. I'll recommend to my freinds when they need a hitch.
James
11/10/2011
Great company, ordered at 7:00 am was shipped by 9:00 am. Great company, easy website and great prices. Thanks e-trailer.
Joe
11/10/2011
Awesome!! Thank you so much for the upgrade to Express Shipping. Now my trailer will be able to be put back together sooner than originally thought! I will shop etrailer.com for all my future trailer needs. You went above and beyond. Thank you very much!
Lora
11/10/2011
Found what I wanted and the price was good. Have not yet received the items but I know they will be the correct ones the site made the order process easy.
Mark
11/10/2011
Truely fantastic service. I placed my web order, had confirmation of them processing it, and then confirmation it was shipping that same afternoon in a matter of hours. Truely first class service....with great prices to boot!!!
Thomas
11/10/2011
Your website is very easy to navigate and is setup well. I initially emailed with one of your reps a few months back when I first bought my Ford Edge because nobody had a hitch for the 2012 yet. Although she couldn't fabricate me a hitch, she was helpful and courteous. When I saw that you had the hitch available, I immediately placed my order. Definite KUDOS on the free upgrade in shipping. That was an unexpected holiday treat. Thanks again.
Thomas
11/10/2011
I've been extremely HAPPY with all of my orders. Great communication and fast update of my order. They sell High Quality Products that exceeds my expectations. And eTRAILER.COMs excellent service and fast shipping makes them my first choice. THANK YOU!!!
Thomas J.
11/10/2011
I just wanted to say thank you for sending out the hitch cover so quickly and how I should clean the hitch cover. I did a survey concerning etrailer.com. I had no idea on how quickly the hitch cover was going to be shipped. Thank you for the great service.
Ben
11/9/2011
I placed and order on the 8th of this month and your staff got the parts shipped right away. When I placed the order with your rep she was very helpfull and pleasent when i called. I have always recieved excellent service from the staff at Etrailer. I always recomend Etrailer to anyone looking for parts as I know that they will be treated well. Thanks Again.
Brian
11/9/2011
My complete order arrived on my doorstep in 24 hours. Everything seems to be exactly what I ordered. And etrailer picked up the cost of shipping. THAT is customer service.
Carolyn
11/9/2011
Wow unbelievable how quick these guys were. Within a couple hours or less of placing the order I got an email that the items had shipped. That was on Monday and today is Wednesday and I got the package today. Excellent job guys and the items are great as well. Thanks again.
Charles
11/9/2011
Super easy ordering experience. I received multiple follow up emails, other than just the typical order confirmation, updating me on the status of my order. Within an hour of ordering, I was informed that my rack had been shipped! Very professional.
Chris
11/9/2011
Excellent service,very polite over the phone and my order was shipped on time.Customer service is everything to me even if I had to spend more money to get quality service I would great job.
Colin
11/9/2011
Excellent outstanding service. I wish I knew of a better way to let other companies know how to model themselves after your way of doing business. You are truly a breath of fresh air! Keep up your excellent ways.
John
11/9/2011
I was pleased with the fast shipping everything went together sweet thanks for the good fast service.
Joshua
11/9/2011
Just what I ordered,on time. Very satisfied. Thanks.
Robert
11/9/2011
Thank you so much. Awesome customer service. Will definitely recommend and use if needed in future.
Andrew
11/8/2011
Holy Cow! Your rep was the BOMB. Called her with part numbers and she had the order completed in less than 5 minutes. Less than an hour later i got an email saying that the items were shipped. Awesome service!
Bubba
11/8/2011
Absolutely top notch. Will certainly do business again. Thanks.
Chris
11/8/2011
One of the best web sites to order from...I have ordered before and everything is all ways correct or you very quickly email and keep in contact with the customers...which really relates to us that you care and really do appreciate our order however small! I will tell all my boating friends and farmer friends as we have lots of trailers about etrailer.com and the name is easy to remember! Good luck and keep up the great customer service.
Deirdre
11/8/2011
Very fast and accurate, I ordered on Sun evening and received it on Tues.
Derek
11/8/2011
I loved the video in which you show how to install it and the pictures that show how it looks once installed.
Edwin
11/8/2011
Super fast shipping with a FREE UPS upgrade! The complete brake assembly fit perfectly and was priced about the same as just the brake shoes from another supplier.
James
11/8/2011
Very, very good service!!!! I live in Toronto, Canada and I received my item in less than 3 weeks!!! Your Customer Service, either by phone or e-mail, is fabulous!!!! Thank you very much!
Janine
11/8/2011
I am blown away with your speed at which my trailer hitch was shipped. I only wish there were more companies like you out there. i would highly recommend your company to my friends and family
Jim
11/8/2011
100 customer service. Great communication. Will deffinately do business with you again. Can't wait to recieve my products.
Johnathan
11/8/2011
KUDOs and many Thanks to everyone at etrailer.com. The products are EXCELLENT ...the prices are the best I have found both online and offline ... customer service is EXCELLENT ... No Charge shipping and receipt of my order was much faster than I ever expected. etrailer.com is the definite way to purchase hitches, wiring and relevant accessories without a doubt or question ... PERIOD !!! A++++++
Jonathan
11/8/2011
Thanks! You guys are fast. I appreciate the service and especially your how-to videos!!
Mark
11/8/2011
Phenomenal Job!! Easy website, easy ordering and fast shipping!! Thanks.
Michael
11/8/2011
So I watch a video on how to install a trailer hitch on my wifes model/year car. I know I'm ordering the right hitch and I know how to install it before even ordering. I order the hitch in a matter of five minutes at a late hour. Within an hour, I get a notice that my order shipped. What? That was impressive!
Alan
11/7/2011
These people were great to work with the prices are great and shipping is fast.I would encourage anyone to buy from these people.
Brad
11/7/2011
Don't hesitate on your order ... this is the place to buy.... Great prices, quality products, and AMAZING service!! order your items now.
Brent
11/7/2011
This is the second time I am using E trailer.com because the first time went so well. The videos on the website are very helpful their website is the easiest to use. I wanted to make sure that the product I get is for my car and they make it easy to verify that. If you need a trailer hitch then I would highly recommend them.
Brian
11/7/2011
Thanks, great service.
Bruce
11/7/2011
Very easy to order. Very satisfied with the experience.
Cecilea
11/7/2011
You guys have always done a very good job.
Donald
11/7/2011
The web site is well organized and easy to use. The product ordered was sent very fast, and I received it in very good condition. Very much recommended!
Doru
11/7/2011
Your customer service rocks.
Edgar
11/7/2011
Fast, efficient, usually best prices. I really like the draw-tite hitches. I have bought several different ones and they always fit great.
Fred
11/7/2011
Great customer support! I would order from these guys without thinking twice!!
Garry
11/7/2011
Friendly service, great web site with interactive photos and lots of infomation. Quick shipping and unexpected bonuses and great prices.
James
11/7/2011
Very fast service. Like the fast email responce and tracking.
James
11/7/2011
So far my experience has been great. I just placed my order yesterday and it shipped today and to top it off I was just notified I was upgraded to quicker shipping at no additional cost.
Janell
11/7/2011
Customer service was incredible - I am sorry I am not sure what I could recommend to do better. Just keep doing what you are doing! PERFECT 100 A+
Janis
11/7/2011
Thanks...I appreciate the upgrade and all the great communication provided by etrailer. It has been a pleasure doing business with etrailer.
Jeffrey
11/7/2011
I would like to compliment you on sending my order so fast. I ordered it on Monday and I received it on Friday. Again thank you for your good business.
Jerry
11/7/2011
Really great customer service and extrememly fast shipping. I ordered on a Wedensday afternoon and had to call and make chages to my order as late as 4:45pm and my packages were delivered the next afternoon less than 24 hours later. And it was UPS ground shipping. Really impressed!
Toby
11/7/2011
Your rep was very helpful and informative. She sent me a helpful video on installation for Thule chains. Thanks.
William
11/7/2011
Excellent service. The parcel was posted the day they receve the order.
Yves
11/7/2011
Great products at great prices. The product I ordered is exactly what i've been looking for and the price was great. A quality procuct. I will order from you again!!!
Fred
11/6/2011
Your rep was very helpful with my order. Thank You.
Jack
11/6/2011
I am very impressed with the website product selection. The prices and the quality are great! The ease of ordering.
James
11/6/2011
Wow, you guys are quick! This is the second time I have ordered from you. It’s so nice to buy a quality product made in the USA! Should I have the opportunity, I will recommend you.
Joe
11/6/2011
Outstanding service.
Michael
11/6/2011
Excellent product. Super fast delivery 2nd day! The cargo try was easy to assemble. I am glad I got the lighting kit that matches the openings for this cargo tray. It makes the tray much for visible for those driving behind me. I also got the net and master lock. All products were as described, and I can recommend them highly.
Nicola
11/6/2011
I definitely recommend the wiring harness! I was sold on the video showing me how to do the install which made things a whole lot easier. The trailer hitch looks great!! I did have to do a little filing on one end to make it fit right but all in all no problems. The staff at e trailer are tops!! I had to call and talk with someone and they were very pleasant with helping me with my order. I am very pleased with my order and am recommending e trailer to everyone!
William
11/6/2011
Nice web layout for truck applications, one stop shop for trailering
Mark
11/5/2011
Installed camper mirrors today, install was very easy,mirrors worked real good,they where very stable at highway speed no vibration.
Robert
11/5/2011
I received my cargo net yesterday and I had it together and in the back of my Murano last night. Thanks to your easy to read & understand instructions, I put it together without my wife's help. It fits & I know the wife is going to love it each time she goes to the grocery store. Thanks again.
Roy S.
11/5/2011
Great service...product as advertised, received promptly! Thanks!
William
11/5/2011
Appreciate the service and I'll spread the word.
Bob
11/4/2011
Great Communication! Fast Shipping! Excellent Product! Thank You.
Bradley
11/4/2011
That's awesome! Thanks for getting my order shipped so quickly. I recommend your company to a lot of my friends.
Brian
11/4/2011
I enjoyed the entire experience. Ordering was easy and the free shipping was the selling point for me. The trailer hitch was exactly as promised and I was able to install it myself in about 30 minutes. Great experience using etrailer.com.
David
11/4/2011
Very good service, will use again.
Earl
11/4/2011
Once again my experience with e trailer has been enjoyable and efficient. I was able to fully investigate the items for my purchase. With the videos a picture really is worth a 1000 words. and the reviews I was once again comfortable in knowing exactly what I was purchasing and comfortable with how it would work for me. All of this along with, I believe, an unsurpassed variety of quality items from which to choose. Then to top it off with free shipping which has always been reliable and expeditious! again this time my order shipped within a few hours even though I placed it late at night. Keep in mind that I can not comment on problem resolution or return procedure with e trailer as I have never been inclined to explore either of these. I guess that speaks to the quality of the e trailer organization. Thanks again!
Gary
11/4/2011
Nice product, pricing, and FAST SHIPPING!
Jack
11/4/2011
Your rep was very patient and extremely polite i will order from you again.
James
11/4/2011
I bought the hitch to my first vehicle at Bropfs(from you) and after moving to Wyoming from Missouri many years ago and am happy to continue to be a loyal customer. The shopping experience with etrailer.com was second to none.
Jason
11/4/2011
Excellent service and recieved my order pronto.
Mickey
11/4/2011
WOW!!!! What fast service.I will recommend you if someone else needs parts....thanks again.
Richard
11/4/2011
I have been on the phone for a long time today trying to track down a part for a trailer hitch. Everyone told me that it was back ordered until late January. Finally I tried etrailer and talked to your rep and she told me the same thing, except immediately, she said she had an identical part by another company in stock, and she is sending it out and I will receive by Tuesday of this week. That is what I call efficient and helpful, made my day, Thanks!
Richard J
11/4/2011
Great service and great prices. I have been shopping on the net for years,and i can say this is one of the best experiences i have ever had.Super fast emails, followed with super fast shipping. Thanks you. I will be back again & again.
Roy
11/4/2011
The product was the right part, and the price was real fair along with shipping cost. Time to recieve was very good, so overall I would give you an A+
Roy
11/4/2011
Quick Shipping, Hitch took just minutes to bolt up on my 1999 Regal, no problems.
Steven
11/4/2011
The item I ordered came in, WOW that was super fast and the item is awesome, thank you for the super super fast service and great product!!! Thank you.
Tony
11/4/2011
Amazing company and customer support. I decided to add something to my order and the rep ran out to the floor to make sure they didn’t ship before she could change my order. Simply amazing.
William
11/4/2011
I received the Swagman Bike Rack a while back. I have used it a couple of times. An excellent rack especially for the price. Well designed. Fast and easy to put bikes on and off the rack. Bikes are always separated preventing bikes banging together without bungee cords. Very satisfied with the Swagman Rack and Etrailer.
Darryl
11/3/2011
eTrailer was very fast in shipping my order and very customer service oriented. I would highly recommend them to anyone. Great job guys!
Daye
11/3/2011
I certainly appreciate the fast service.
Frank
11/3/2011
Very helpful staff, Good buying experience.
Harry
11/3/2011
Was very happy with the fact that the sales associate was familiar with the product and the ease of order taking, follow up emails and delivery tracking. Thank you.
James
11/3/2011
Great low price and Fast Shipping, Thanks!
Larry
11/3/2011
Thanks for the quick shipping and all the help in selecting the correct base plate. Your rep was verry helpful. Three days after calling and the base plate is installed.
Richard
11/3/2011
Received my product in a very timley manner,It was exactly what I ordered. Great!
Robert
11/3/2011
This is the 3rd of 4th time I have ordered items from etrailer and every time the orders come quickly and accurate. I received emails as soon as the items shipped with tracking information that I watched as it traveled. Everything I have bought for my truck and trailer has fit perfectly. The website was very easy to maneuver around to find what I was looking for. The pricing seems very reasonable for the products. Thank you to the staff. The truck just pulled up, I have to go outfit my trailer now with my new etracks and straps.
Adam
11/2/2011
Fast Delivery, Great Pricing, A+ on support.
Charles
11/2/2011
Wow!!!! First, this was the only place that I found the parts I was looking for in stock. Second, they got the shipment out the same day I placed the order which was late in the afternoon.
Derrick
11/2/2011
Awesome experience! My order came as expected and was correct. After chasing out the threads in my Jeep, the hitch went right on....very easy. The wiring harness was very easy to install as well. Now all I need is to attach my trailer and I'm ready to go! Thanks!
Ed
11/2/2011
It is a pleasure working with the folks at E Trailer. It is easy to get in touch with them and they are always so helpful. Once I placed my order I received emails regarding the order cycle and the actual day the order shipped. The parts were packaged well and were good quality parts. I found the website easy to use, and if I needed help I called and received assistance.
Gary
11/2/2011
The exact size I need.Good price and fast shipping!
George
11/2/2011
Excellent product at very reasonable price, very fast shipping, excellent communication from etrailer. Highly recommend this seller and supplier.
Jim E.
11/2/2011
Fast service, good price and easy web site. I have used them maney times A+ company.
John
11/2/2011
Wow, great service. In 6 days I had the product. That is great service, when you consider I am in Idaho.
Larry
11/2/2011
Have what i need for older 8000 pound Dexter axles. orders normally come quickly . thanks Etrailer
Mark W.
11/2/2011
Would like to say i can"t believe the service. ordered parts monday morning and recieved them today at noon! spectacular service and the right parts, unheard of. Thanks again.
Steve
11/2/2011
Excellent web site. Broad range of trailer equipment/accessories/parts. Prices seem to be very fair and somewhat lower than the competition. Shipping was lightning fast although I am writing this before I have received the product.All in all, I am extremely pleased and will definitely deal with etrailer again.
Diehl
11/1/2011
I have not recieved the product I ordered yet but, the quick acknowlegement that my online order was recieved and an additional note that my product had been shipped, plus notes on tracking the product was far better than I expected. I am very pleased so far!!
Gary
11/1/2011
Excellent Communication, Committed to Service.
Gerardo
11/1/2011
2nd time I have ordered receiver hitches and have been VERY satisfied each time
John
11/1/2011
Superb service and courtious via the call now. Somebody answered with precision !!! The item as been shipped 15 min. after the purchase.... Highly recommanded !!!
Michel
11/1/2011
I've bought items from etrailer over the years. never had one problem with Items or great customer service. etrailer is a great place to buy top quality products. Shipping is the best Ive ever seen. You buy it, its on your door steps. Thanks etrailer!
Ronald G.
11/1/2011
Great, notified every step of the way.
Stacy
11/1/2011
Your rep answered all my questions. He provided a complete parts list with part numbers so that i could place a order. He also provided a step by step procedure and a video to make my install easy. Can't wait till the parts show up at my house! Thanks!
Tom
11/1/2011
I had an amazing shopping experience with etrailer.com. They have great descriptions of items with video demonstration on installation and use of a lot of their products. They also upgraded my shipping for free and it arrived way sooner than expected. I will recommend and purchase from them again.
Trent
11/1/2011
Fastest turn around I have ever experienced. Very attractive price and free shipping hard to beat.
Alexander
10/31/2011
I received the order Friday which allowed me to complete the reassembly of my trailer on schedule. Thank you for the attention to my order, and the communication from etrailer has been top notch. I will definitely do business with you again.
Andy
10/31/2011
I just placed my order less than an hour ago, and have already received a personalized email from etrailer.com telling me that my item has shipped. Never, in years of ordering items from other companies online, have I ever received an email that my item has shipped so fast. I will definitely remember this service and pass it along to my colleagues and friends.
Anthony
10/31/2011
Awesome customer service, fast shipping, and really nice installation videos. Overall great service, wish I would have found along time ago.
Burk
10/31/2011
This was my first time using etrailer for products and I must say I am very impressed. First and foremost the selection of products is what I was after, and the after the sale service was a big selling point and earned a return customer. So many companies seem to forget about you after your payment has been recieved. I will recommend etrailer.com to all my friends, and clients.
Charles
10/31/2011
The folks at etrailer were great. I got a message confirming my order immediately and then one saying my shipping had been upgraded free of charge to 3 day about an hour later! The item showed up on time and was in good condition. I felt they did a very professional job and I would recommend them as a source for trailer parts. thanks!
Dan
10/31/2011
It was really great to find the wiring harness for my 2011 Jeep Liberty at a reasonable price, as I had been told it was only availiable at thye vehicle dealer, who price was rediclious.
David
10/31/2011
It went on as easy as they said it would and in about 45min by my self. Their price was better than many I looked at and the delivery was quick, fast and I received it before the due date. I will recommend etrailer to everyone looking for a hitch.
Donald
10/31/2011
Easy ordering the correct parts. Customer service was great.
Erik
10/31/2011
Thanks. The on-line, phone and email order process has been exemplary.
Frederick
10/31/2011
Placed my order on Friday. The order was delivered by USPS on Monday. Product worked exactly like it was presented on the video. Well done etrailer.com.
Jeffrey
10/31/2011
Thank you. I have to tell you, your customer service has been top notch thus far. I received a call yesterday from someone confirming my order. The young woman pointed out that I ordered an 1 1/4" hitch cover and not a 2" that I meant too. She changed the order for me and corrected my mistake before the shipment was even shipped. I am very thankful and pleased with everything so far.
Jody
10/31/2011
Ordering process went very well!
John
10/31/2011
Excellent product, fast delivery, satisfied customer.
Luis
10/31/2011
Great video showcasing the convertaball talgate steps. Compared to other types of steps it is at a very competitive price. This will be just the thing to get into the back of my tall Tundra for those fishing and canoeing trips! The etrailer.com site is easy to navigate, and they upgraded my shipping at no extra charge! Great site and a good business.
Michael
10/31/2011
Thanks so much for the quick shipping. I actually received the package yesterday and everything looks great. I think through this short process I received 3 emails (this one from you included) keeping me updated on the status of the product I ordered - that is good customer service and I appreciate it. I will share my experience on the link you posted in this email and I will definitely order from etrailer again.
Travis
10/31/2011
Very fast shipping.
Donald
10/30/2011
Good products, quick shipment.
Gabor
10/30/2011
Recently I placed an order with you. I was astounded at how quickly my order was handled and delivered. Thanks!
George
10/30/2011
Etrailer is my number one site for my occasional trailer/hardware needs. Service is so far great and handling fast. I've had zero issues with Etrailer so far.
Jeff
10/30/2011
Outside of a short back order, I received both items I ordered in good condition. Items were in very heavy duty packing material which I am sure limited any chance of damage. I was relieved to see that both items ordered were exactly the model numbers ordered. So, they fit my particular truck model perfectly the first time installed.
Richard
10/30/2011
Everything arrived just as promised and very quickly. The items were exactly as outlined on line. We are very satisfied. Thanks for a good product and good service.
Sandy
10/30/2011
Excellent buying experience. Found that elusive replacement pin and clip for my Thule Parkway bike hitch which was delivered promptly. Will definitely shop here again.
Thomas
10/30/2011
The folks at etrailer.com continue to go out of their way to make shopping with them a pleasant experience. They have definitely earned my business and I'll be telling others. Thanks!
Andrea
10/29/2011
They had the trailer essentials that I could not find anywhere else. It is easy to find your way around the web the site. You get a very rapid response to placing an order on line. Plus good email confirmations of the order and shipping and even if necessary an email from a real actual human being with a name. Wow, what is the world coming to this is old fashioned, confidence inspiring real service
Andrew
10/29/2011
Placed my order on Friday and received the order on Monday. Good service and good product. This is my second very satisfactory experience with e-trailer.
James
10/29/2011
All I ordered was a wiring harness, went with etrailer because you had just about the lowest price even with shipping. First order I placed with you and it was on a sunday morning, got an email that day letting me know the item was in stock, notified on monday afternoon that it shipped, and received it on Wednesday. Etrailer will get more of my business and I would recommend them to others.
John
10/29/2011
I have been a satisfied etrailer customer for many years. I have purchased many products over the years and they always arrive in a timely manner in excellent condition. Pass along to your employees to keep up the good work, you guys restore my faith in the American Company!
Andrew
10/28/2011
Magnificent. If I only had one word to describe my experience with e-trailer, that would be it. I ordered my trailer brake on a Saturday. I wasn't in a hurry to receive it; I don't even have a trailer! One hour and ten minutes after I placed my order I received and e-mail letting me know that the product I had ordered was in stock and ready to ship within 24-48 hours and that tracking information would be sent when the order had shipped. Twenty two minutes later, I received an e-mail informing me that he was able to upgrade my shipping option at no additional cost and was able to ship my order that same day. Seriously!? On a Saturday!? Magnificent! I received my order the following Friday and couldn't be more pleased with the service. I ordered a Tekonsha P3 with digital display. The first thing I noticed when I removed it from the box is its weight. It's remarkably heavy and appears to be very well built. It's actually made out of metal as well as plastic and looks to be considerably higher quality than any other brake controller I have ever seen. With the factory harness, I'm certain installation will be super easy. I wish E-Trailer sold everything that I buy! If they did, I would never shop anywhere else. E-trailer has made yet another "For Life" customer here; and it's well deserved. Thank you very much for your exemplary... everything!
Brian
10/28/2011
etrailer was very prompt with shipmentthank you guys very much! the hitch we bought went on very easilyless than 30 minutes. we would definitely recommend etrailer to others!
Frank
10/28/2011
I had no idea of what components I needed to install a hitch. Customer service verified compatibility and helped me everything I would need to haul a trailer. The on site videos sold me on buying the hitch system. The installation instructions included on the order confirmation e-mail prepared me so that I could do everything from memory, including the wiring. Now have the hitch on my vehicle and ready to go.
Frank
10/28/2011
I've installed trailer hitches on 3 cars previous to this one. Therefore, I set aside a day to do the install on my new car knowing that it would at least take half a day. This was by far the easiest and quickest install yet. I installed the hitch in an hour and the wiring for the the lights in 30 minutes. Very happy with the results but more impressed with the ease of installing both. Thanks!
Frank
10/28/2011
Excellent service!! I will definitely recommend you to friends and use you in the future.
John
10/28/2011
Service was fast & excellent and correct, the first time. Would highly recommend for service & quality.
John M
10/28/2011
I haven't used the hitch yet, will be doing so in a week. It shipped quick and looks exactly as pictured. Very stout! I liked the instructional video, it made a tough decision easy. Also like the American Flag plug.
Marjorie
10/28/2011
Great job, fast delivery, thanks.
William
10/28/2011
I was very impressed with not only the website, but with the professionalism of the staff. Not to mention the timely response to my order. The installation video was well done & very informative. All I can say is Great Job Guys!!
Bobby
10/27/2011
Excellent service! Hitch was delivered 2 days early at no extra charge. took about 20 min to install on my jeep wrangler. 100 satisfied. Thanks etrailer!
Buddy
10/27/2011
Yet again I understand why folks rated etrailer so highly - I will provide comments once the tires/wheels are here and will also ensure we send photos.
Karen M
10/27/2011
Very friendly and helpful customer service staff!
Kenneth
10/27/2011
All items were in stock. Easy to place order. Prompt delivery. No problems.
Lewis
10/27/2011
Good price on my items and shipped faster than stated when purchased. I was kept informed through emails, all in all a good transaction, will certainly recommend.
Mark
10/27/2011
I enjoyed ordering through etrailer. You had the hitch I needed in stock, packed it well, and shipped it promptly.
Paul
10/27/2011
Great had what i was looking for local auto parts stores had no clue will buy from them again.
Terry
10/27/2011
I think that you folks are great people to do business with. My order was exactly what I wanted and it arrived in three days from the time I ordered it. How can one beat that? I will be ordering other trailer parts as well as other items from you in the future.
Ed
10/26/2011
I ordered square u-bolts from etrailer.com,and my order was quickly processed and shipped.It was actually shipped 1 or 2 days quicker than I had expected because it was processed so quickly,on a sunday.I don't have alot of trailer/towing needs,but I'll be getting anything related from etrailers,thanks.
Gabriel
10/26/2011
Service and help was excellent. Thank you.
Glen
10/26/2011
Great service, great products.. so glad I found etrailer and will defiantly purchase here again.
Ian
10/26/2011
Placed my very reasonably priced order at 1:53pm on Monday and it was correctly fillled and delivered to my home by noon on Tuesday, for FREE! I'll be back !!!!!!!!!!!!!
John
10/26/2011
Very pleasant to deal with.
Michael
10/26/2011
Great service - Always knew the status of my order. Items were exactly as described - I will definately do business with you again!
Nancy
10/26/2011
I've now purchased 3 sports hitch covers from etrailer.com. Top quality products, great selection, and extremely prompt delivery.
Rich
10/26/2011
So far so good. Everything has been shipped faster than I expected for something that would have to be custom-made. I placed this order after purchasing a Rola trunk organizer previously from you folks. Everything with that was great.
Robert
10/26/2011
My experinence with your company was pleasant.
Ronald
10/26/2011
Excellent experience and customer service was exceptional!
Stephen
10/26/2011
Great shipping rates. Q & A section is very helpful, and ensures customers get the right part the first time. Thank you!!!!
Timothy
10/26/2011
Very friendly and helpful phone attendant.....package was delivered within a week to Ontario very fast service, highly recommended!!
Wayne
10/26/2011
I absolutely will be using etrailer again. Thanks so much for your attention to my issue and getting me the part I needed in time for my camping trip. Fantastic service! We had a great weekend. Thanks again.
Andrew
10/25/2011
Fantastic response time! This is what customer service is all about! Thank you!
Bob
10/25/2011
Thus far the service has been superb. I've been notified often on the status of my order which I think is exceptional. Now a days it seems that once youve placed an order with someone they tend to forget you. GREAT JOB ETRAILER STAFF!!! A very satisfied customer.
Bob
10/25/2011
Easy to order!
Clayton
10/25/2011
So far the process and updates are great. I appreciate the updates on shipping and packing. I can plan when the unit arrives and set up some time to install. The support on the phone answered all my questions before I ordered. I will certainly purchase from etrailer.com again.
David
10/25/2011
Wow. Simply wow. This was easy, super fast and amazing service. Again WOW!
Juan
10/25/2011
Love it and great service, thank you!
Leonard
10/25/2011
First time i used your web site .very informative. called and ordered hitch and other items. Your rep was extremely helpful and order was shipped the same day. a pleasure to work with someone that treated a phone call customber with helpful knowledge about the products..... not a bother.
Michael
10/25/2011
The t connector installed as easy as the video showed Thanks!
Peter A
10/25/2011
Within a few hours of placing my order I was notified it had been shipped with a shipping upgrade at no additional cost. Great customer service.
R. P.
10/25/2011
First time buyer!! Hope to be long time customer. Very good service, no problems.
Ronnie
10/25/2011
Have purchased from etrailer several times. Products are good, service is great and the price is right.
Steven
10/25/2011
Very positive experience! Thanks for helping us to take care of a customer in need.
Tim
10/25/2011
Super easy website and fast, fast shipping to boot! Couldn't ask for anymore.
William
10/25/2011
Your doing a Great Job! The ladies on the phone and at the counter are always friendly and helpfull. It was good to see all the employee rides in the parking lot. Great to see companies growing @ this time!
Brad
10/24/2011
Super, fast, helpful, responsive. First class act.
Craig
10/24/2011
To save time, I do a substantial amount of purchasing online and have experience with many sites. I am happy to report that etrailer.com ranks with the best of the best. Service is exemplary and the selection, pricing and quality are all the best that can be found. I am and will continue to be a repeat customer for all my trailer needs.
David
10/24/2011
Great, kept me up to date on shipping. Answered all my questions. Will be working with them again if I need any parts.
Don
10/24/2011
Unbelievable! Placed my order on Saturday, got home from work Monday and the package was in the mailbox. Took all of five minutes to put together and install. Excellent web site, lots of information, easy to navigate. Getting another order together soon. I will HIGHLY recommend etrailer.com to my friends and anyone that will listen! also will get pictures to send of the install. Thanks again!
Donald
10/24/2011
Easy, safe transaction, fast shipment and GREAT customer service! I highly recommend etrailer.com.
Gary
10/24/2011
Fast and attentive service.
Gerald
10/24/2011
I ordered a trailer hitch wiring harness and they shipped it before I got a chance to tell my wife that I found it . Great service ...
James
10/24/2011
What I like most about my experience with etrailer.com was quick service I order on Sunday online and I got my order three days later.
Larry
10/24/2011
Absolutely no hassles, very good price, ordered on Friday and received the tires Wednesday.
Mike
10/24/2011
Thank you very much. Your customer service thus far is fantastic.
Peter
10/24/2011
I was so completly satisfied with the price,the ease,and the promptness of which these items were handled. Within 3 hrs. time,I recieved an e-mail that my order had been shipped. Very well pleased etrailer. Thanks.
Richard
10/24/2011
WE have nothing but good things to report with our experience from E-trailer to this point. First, we were able to easily find the items we wanted and confirm that they would work with our vehicle. Then when we placed our order it was almost immediate responded to and not only did they get our order placed right away but they were able to help us with shipping to get the items to us without delay. We are looking forward to receiveing the items. We will respond again, but with the response so far, we would expect nothing but good things from them. Thank you.
Scott
10/24/2011
Item backordered but the e-trailer follow through was terrific. Regular emails right up till item was shipped, you got to love the follow through.
Thomas
10/24/2011
I am greatly impressed, you folks are very thorough, great commumication, service and great attention to detail. This is my first time ordering and I cant say enough about the quality of service. Will be ordering again, that is for sure.
Chris
10/23/2011
Efficient order processing, fast shipping and product exactly what was ordered. Will do business with etrailer again.
John
10/23/2011
Wow- you guys are amazingly fast, what great customer service- thank you!!!
Lauren
10/23/2011
Tire/rim combo and loose rim fit perfect and was at my house in three days! GREAT Customer Service!
Michael
10/23/2011
Everything went well-from the get-go to installing the e trailer hitch. One recomendation is to use pointed 10mmx1.25 bolts.my welded nuts were not lined centered in the frame clearence holes. great job.
Richard
10/23/2011
Fantastic service, great prices and the best selection of trailer accessories I have found anywhere. Will always go to etrailer first before going anywhere else for trailer parts.
Stephen
10/23/2011
ETrailer had exactley the springs that I needed and the price was less than I expected to pay. I ordered on a sunday and recieved my order on tues! Definately order from them again!
Aaron
10/22/2011
Received the hitch in a reasonable time, free shipping, hitch fit like advertised, great how to video which made it easy to figure everything out....I'll be back.
Adam
10/22/2011
Quick and reliable site for trailer parts.
Gary
10/22/2011
Once again you folks have done good! I have already referred your company, and will continue to do so. Excellent courteous service.
Jennings
10/22/2011
Wow Incredible service..Shipped on a Saturday, 5 minutes after I ordered !!.
John
10/22/2011
Fast service, good price, hitch fits perfect.
Patrick
10/22/2011
I had another good experience. The people @ etrailer have always been very friendly & helpful! You have me as a customer for life. Thank you etrailer.
Randy
10/22/2011
The Tru Ryde brake assemblies that i had ordered for my trailer fit perfectly.Built just as good as the hayes brakes that they replaced which i was suprised to see. Tru Ryde is worth the money and the brakes are the same Quality, many thanks for offering good quality products from your store online, and the up graded shipping was unexpected but thank you very much. I will think of your store when shopping online for trailer parts or other needs have good day and thank you again.
Chester
10/21/2011
Wonderful videos to assist with installation. Product was in stock, shipped same day and arrived earlier than expected. Tracking was provided every step of the way.
Dennis
10/21/2011
Fast response, good selection. Had exactly what I wanted.
Ed
10/21/2011
I received the Hitch and Harness today, Friday. It's installed and everything fit perfectly. It was a very easy installation.
Eric
10/21/2011
Great service. It came promptly and fit perfectly.
John
10/21/2011
My experience with this company was very good. Your rep was very courteous, helpful and knowledgeable about the product I wanted to buy. The transation was completed quickly and error free. I immediately got an e-mail confirming all the details and a shipping notice within an hour. The shipping notice contained a link to the tracking system which was very helpful. The product arrived in excellent condition and within the time specified. Overall I am very pleased with the service I recieved.
Michael
10/21/2011
Bike rack was easy to install, less than 30 minutes. It took longer than 3 weeks due to the supplier not having it in inventory.
Richard
10/21/2011
I ordered from etrailer for the first time this week and I must say I was more than impressed with the customer service. So many online retailers fail to realize that when someone is ordering from their home, they need an extra measure of assurance that they would be getting if they were in a store. Within minutes of ordering, I received a personal email confirmation, but not from a computer, from a person, with contact number and email address. Additionally, they shipped the item so quickly, it actually ended up arriving within 24 hours! Did I mention that I put the order in at 8pm eastern time? Most retailers are long done with their day, but not etrailer. They seem to be on a mission to become number one in their category. Puts competitors to shame. Etrailer should expand into other lines! I would buy anything from etrailer!
Scott
10/21/2011
Excellent service. Shipped quick. Very competitive prices.
Steve
10/21/2011
Quick service ,easy to install.
Steve
10/21/2011
Good service and excellent info on web site.
Barry
10/20/2011
Your rep was awesome, she made everything go smooth she was professional and very helpful. Easy to order Thanks very much.
Bruce
10/20/2011
Thank you for up grading my shipping status.. I wish your sight was around years ago when I was doing a lot of trailer wiring.It is the best sight that has everything I need at a reasonable price. Thanks for the great service.
Clifford
10/20/2011
Bought a Prodigy II for my 2004 Chevy 1500. The delivery of the product to my house was very fast. As the video showed, the installation was fast and easy, for anyone with basic tools, to install. Picked up my car hauler trailer yesterday, and everything worked great. Thanks for the speedy service, and a excellant product.
Duane
10/20/2011
Excellent service. I received my order within a week. My item works great.
John
10/20/2011
Very Fast Delivery-And great Prices!
John
10/20/2011
I love etrailer.com my friend refereed me to the website for an adjustable ball mount for my 1997 Ford F-250HD that is lifted 6 inches. He has the same adjustable ball mount on his 1996 Ford F-350 lifted 6 inches. I have borrowed his adjustable ball mount many times an fell in love with it. I would recommend etrailer to anyone looking for anything involving trailers.
Matt
10/20/2011
I just had a Hidden Hitch installed on my Astro van by my regular garage. I got the hitch from etrailer, and took it to the garage with the instructions I downloaded from etrailer, the fastener package, and a can of Kroil to clean the threads that the instructions indicated were problematic. I think my mechanics appreciated the help and I am confident that the hitch is installed properly, easily, and torqued to specs. I plan to do the wiring myself retired electronics tech using the diagrams and video help from etrailer.
Michael
10/20/2011
Very impressed. Very fast service. Got exactly what I needed. You are great.
Norman
10/20/2011
Easy to find product, clear instructions for ordering, fast shipping and delivery. Wow an online company that actually does what should be the standard. Will sure let my friends know about you.
Brian
10/19/2011
I do not usually leave feedback but had to this time because of the exceptional service. I just bought a new truck and found out that it has a bigger hitch, 2 1/2 mount. I guess that is now standard on the 3/4 ton trucks and higher. So in my search for the parts i came across this site. They had all the parts i need in stock, help me figure out what parts i needed, and shipped them fast. This is an example of a company that went the extra step for me and will always continue to have me as a loyal customer. Keep you the great work guys.
Brian
10/19/2011
Thx. You have a great company. I have dealt with you in the past. Your products are top quality, and your service is equally good. I ordered a trailer hitch last time. When my mechanic opened it to the installation, he said he had never seen a package so complete and well organized.
Ian
10/19/2011
Awesome experience. Great website. Great buying experience. Upgraded and expedited my shipment at no cost to me. Parts arrived fast and well packaged Thank you!
Jamil
10/19/2011
Thank you so much. You have done a good job handling my order. Hope to work with you again. I have received all 3 e-mails and will look forward to my order. PS Happy Halloween.
Linda
10/19/2011
Etrailer.com was one of the best shopping experiences I have ever had, online or in person. Service was fast and complete. The product is solid. And the follow-up was also very good. Thank You so much.
Mark
10/19/2011
My order was 100 correct and fit my truck perfectly. Even with the cheapest ground shipping, it arrived at my house in 5 days after ordering.
Matt
10/19/2011
Well, I ordered last night. Im in Florida. Opted for UPS Ground. Looks like it will be delivered tomorrow. Awesome service. I'll be back and I've already started recommending etrailer.com to my friends.
Paul
10/19/2011
Shopping at etrailer was very easy and great people to work with and ver fast service.
Richard
10/19/2011
Two orders this month. Competitive pricing... great service.
Robb
10/19/2011
I would like to thank you for your speedy help and I can't say enough about the hitch for our 2002 Solara as it fits like a glove and the video was really a lot of help, I will tell anyone who is looking to buy your products thanks!I would like to say that dealing with Jena D one of the sales people on the phone at e-trailer.com when you phone in makes the job of ordering a piece of cake. She has helped me on all of my orders and they all worked out perfect so thanks Jena D.
Robert S
10/19/2011
Everything has been extremely easy and efficient.
Stan
10/19/2011
The trailer hitch and wiring package were easy to install on our new 2012 Equinox. I'm very pleased with the products, your website do-it-yourself installation video demo, and your overall company customer service. I would definitely recommend you to anyone I know who is looking to install a new trailer hitch. Thank you.
Bradley
10/18/2011
First time I've done business with etrailer.com and became aware of company when I was doing research for a bicycle carrier. They seemed to have the best deal and quality on the type of carrier I was looking for. Items were shipped a few hours after I placed the order and I should receive carrier sooner than expected. Very pleased with the ease of the ordering process and service.
Charles L
10/18/2011
You guys are on the ball (hitch). I'm very impressed with the communication and service from you guys already. Your prices are excellent so if I get a quality hitch that actually fits my van, I'm a big fan of your business.
Christopher
10/18/2011
GREAT SERVICE. Thanks!!!
Gary
10/18/2011
It actually arrived TODAY already... It is PERFECT! I appreciate your reply, and your excellent products and service. Thank You.
Jason
10/18/2011
Customer service was awesome! Quick and informative communication. Shipped quickly and the packaging was really well done. Will highly recommend etrailer.com to all my friends.
Matthew
10/18/2011
Etrailer is an EXCELLENT company, highly dedicated to customer service. Order what you think you need, and you probably won't go wrong. If you do, Etrailer will make it right. Highly recommended, one of the best of the .com companies.
Michael
10/18/2011
I placed my order with etrailer and within the hour of ordering i received an email stating my order was shipped and on the express 3-5 business days @ no extra cost. you guys rock thanks again.
Michael
10/18/2011
Order placement and processing was very easy and efficient. Follow through and delivery was top notch.
Paul
10/18/2011
Got my hitch and wiring converter a day earlier than I expected. Thanks to the excellent videos, I was able to install the hitch and the wiring in less than an hour. Those videos are great. I wish everyone did that.
Phil
10/18/2011
Great! I wasnt sure exactly what I needed and your rep walked me through it and made be feel at ease knowing that I was ordering exactly what I needed. Free fast shipping on top of it.
Richard
10/18/2011
Very satisfied the way your rep handled my order, very professional, helpful and polite, just like talking to your neighbor, will order from her again.
Talmadge
10/18/2011
Very Fast... great quality!!!
Alain
10/17/2011
Just what I ordered and the part I needed. Could not find this place locally.
Chad
10/17/2011
You guys are awesome! Thanks.
David
10/17/2011
Your rep was great good cust.service. received everything I ordered exact fit ,3 day del.thank you .
Dominic
10/17/2011
I just wanted to tell you how Pleased I am with wiring kit i purchased from you about a month ago. I just installed it today. Directions were good and easy to follow.My jeep lights work perfect.I have not tried the trailer yet but i am sure they will work fine too. Thanks for good service and a good product.
Edward
10/17/2011
Great Service.. Fast Shipping.. Best Prices..
Erik
10/17/2011
Thanks you guys always make it happen!
Jim
10/17/2011
I think the service was great and it was easy to order and the information on the product was well given. I had no problems and will use you again if I need more parts!!
Kerri
10/17/2011
Really good prices extremely fast shipping. Highly recommended.
Larry
10/17/2011
The brake parts were shipped even quicker than I expected. The communications about my order was excellent. I will certainly tell others about this Company.
Robert
10/17/2011
Excellent service. Received item quick and installed in less than 5 minutes and it worked perfectly. I will buy from etrailer.com again.
Ronald
10/17/2011
Very nice tires they look great and fit like they should. Will buy from again!!!
Terry
10/17/2011
Thanks, you guys are awesome. Great company to deal with!
Todd
10/17/2011
Wow, so far very impressed, feel like I'm getting one on one personal attention. You don't see that much these days. I will recommend your site and make future purchases from you.
Tom
10/17/2011
etrailer is great! excellent service! will buy from them again.
Vincent
10/17/2011
Thanks so much. You guys are awesome. We need all American companies to be like etrailer to get us out of this recession!
Vu
10/17/2011
Some of the best customer service of any company I have purchased from! I will be buying from etrailer again. I like the web tracking for delivery on a map.
Andrew
10/16/2011
I just wanted to thank the great staff at etrailer for what is now three products I have ordered with you. You guys have fantastic customer service with a very personal touch. I believe that etrailer has set a standard in the online shopping industry. Your website is amazing with the helpful videos and easy to read descriptions on products. I have dealt with everything from ordering the wrong product to calling with a question about a product. The staff is very knowledgeable and I really enjoy how fast I get responses to questions. Thanks again and I look forward to continuing to do business with etrailer.
Brad
10/16/2011
The parts for my tool box worked great.
Michael
10/16/2011
Great service !! Very good information to track your order if needed.
Ron
10/16/2011
This is the first time I have used etrailer. So far the price was great the customer service was great. Hopefully the item I purchased is what I expected. If my purchase is exactly what I expect it to be I will definately use etrailer again and recommend your company to a friend.
Duane
10/15/2011
Exact replacement parts, Reasonable pricing and Fast delivery, couldnt ask for more. The Tutorial Videos are very educational. Thanks Again !
Ken
10/15/2011
I oredered my hitch on Monday and it arrived on Thursday!!! Incredible service! The hitch ordered appears to be good quality and looks like itll be a snap to install. A+ service, Thank You!
Kenneth
10/15/2011
The hitch and wiring went on a easy as advertised. Shipping was fast and it arrived on time as promised.
Laura
10/15/2011
Great products, reasonable prices, prompt delivery.
Michael
10/15/2011
The service was great and the product arrived early and no damage..Thank you very much.
Paul
10/15/2011
Great experience. Received items quickly and for a great price.
Brent
10/14/2011
I can't say enough good things about etrailer...I ordered a Derale Class IV transmission cooler for my 1991 Ford F-150. Not only did I get to talk to a real live person when I ordered it, but it was shipped the same day, and got to my house 2 days later. I also received personal e-mails from real people telling my my product had been ordered, and shipped. The product was excellent, and all the additional parts I needed were just as I ordered them. Many thanks for great customer service, polite employees, and great products at a wonderful price. I will definitely be using etrailer again!
Charles
10/14/2011
Super fast shipping. Items ordered were spot on.
Darren
10/14/2011
Just wanted you to know how pleased I am with Rhino Racks I ordered 10/12. I received and installed them, and I was exceptionally impressed with your speed of delivery, quality of product, ease of installation, and good value. Thanks!
Dow
10/14/2011
Shipping was fast , installation was easy. Installed in less them 30 minutes.
Jeffrey
10/14/2011
I placed an order for a Tekonsha P-3 Brake Controller with the standard 5 to 7 business day shipping. Shortly after the order was placed, etrailer sent me an email stating that they had upgraded my order to 3 to 5 Day Express Shipping at no additional cost to me. I was overwhelmed. The order was delivered in 3 days. Thanks for the Great service!!!
Larry
10/14/2011
Web site was easy! Price was great! Shipment fast! Installation Videos showed me exactly what I needed to replace my trailers hub and wheel bearings!
Otto
10/14/2011
The service so far has been efficient and I especially appreciate the email notification of the progress of my order. Thank you.
Rich
10/14/2011
Love your shipment tracking site and speed of delivery - I should be receiving mine today and just ordered it Monday!
Sharon
10/14/2011
Easy & Quick. Thanks!
Shirlee
10/14/2011
Great...Thanks. Was happy with my last purchase and customer service call this time...You'll be the 1st I go to next time order.
Theodore
10/14/2011
It was amazing from the beginning. I found the site from the video instruction of how to install the hitch package for my Equinox. Then after few clicks saw the price, and saw that the company have A+ BBB rating immediately have me the confidence. And the almost 5 star rating from google search I knew this is a good company to do business with and I wasn't wrong. The ordering online setup is just about perfect. No hassle no sign ups just simple. Fill up the info and done. Immediately get email that I put in the order. Then not much later get email that order went through will hear tracking when shipped. And not much later get email on tracking.... The response was amazing and did not feel automated. Not sure if its some one sending me the email or just automated but it felt I was been taken care of. Felt there was some one over there taking care of my order not some machine automated. Just felt there is someone over there want to make sure I know they are on top of it and they want me to know I am a priority to them. After the whole process I was very happy, but I didnt want to give my review til I got my merchandise. So I waited. In 3 days from order to delivery. This is by far the best online shopping experience. I have not installed the hitch yet, so hopefully that will go smooth as everything else : I don't write reviews much. This is the second time, I only do it when I am very very impressed. And you guys really deserve it. This is an amazing company.
Yun Chi
10/14/2011
Unbeleivable customer service! Hands down one of the best internet buying experiences I have ever had.
Zachary
10/14/2011
Order placed on 10/10 received last evening...far ahead of anticipated delivery. Quality of the products appears to be high and I'm very much looking forward to rewiring my trailer, installing new lights, and getting it back in service! Thank you very much for such prompt service and for communicating at each step of your process... Couldn't ask for better service. Best regards.
A
10/13/2011
Great Service and products.
Debbie
10/13/2011
The top that I ordered fit great. I was kept informed of the status of my order when it looked like there would be a delay by one of your reps.I was then updated by your shipper when my order shipped. Thanks to both. I would recommend etrailer to everyone.
Horace
10/13/2011
Hi i just wanted to say thank you for getting my order out so fast . I also appreciate the email letting me know it has shipped . I will recommend you folks at Etrailer to anyone that's looking for trailer parts
Jim
10/13/2011
I have to telll you, in all the years that I have been ordering on-line, this has been the best experience I have ever had. Easy ordering system. Clear understandable instructions for ordering and product information. Intuitive links. Unbelievable turn around time from order to delivery.
Jim
10/13/2011
I love it when my stuff arrives before the tracking info is put into the system. I checked several times yesterday and it said tracking info not in system, then the doorbell rings and there's my stuff. That got me curious so I plotted my order #'s from the beginning of 2008 vs. time and the line was shooting up. Awesome! Keep up the great work and thanks for getting my stuff to me so quickly!
Joe
10/13/2011
Order shipped the same day, Had the 5th wheel on the new truck super fast, Thank YOU!
Mark
10/13/2011
Good prices and fast shipping.
Michael
10/13/2011
This is my third hitch from e-trailer - very smooth, reliable and free shipping...
Michael
10/13/2011
Worked with one of your reps. Very helpful in getting my order changed to the correct order i messed it up in the first place. Amazingly fast shipping. Only 2 days. Wow. Recommend in a heartbeat to anyone needing trailer parts. Thanks!
Steven
10/13/2011
Excellent service and live people that know their job.
Frank
10/12/2011
Very good service and a very good price. Your rep helped me and promised to call with info in two business days and she did exactly that!! I will definitely shop here for any future towing need.
Jim
10/12/2011
I found a hard to find product and it was shipped the same day. I am impressed and will recomend your company to my friends.
John
10/12/2011
Web site is set up well and the service is great. I just had my last order expedited without even asking just for being a return customer. I don't know of any other internet business that does that.
John
10/12/2011
I originally bought one from (a competitor) and after 4 days they finally sent me an email that it was out of stock until December and I would be refunded. I really appreciate the initial immediate mail from etrailer saying it was in stock, then the immediate mail saying it had shipped, and then the mail within 24 hours saying if there were any problems to call or email a person. Thank you for your customer service.
Neil
10/12/2011
Great Service! Shipping was fast and easy to track. Thanks!
Timothy
10/12/2011
I was amazed that there was customer service. So many online companies have outsourced their customer service and its so frustrating. I spoke with one person, she was awesome. She was very helpful and when I need to order again, I love that I can call her directly and she can help me out. Glad I found this company. Great pricing! Fast shipping! Very Satisfied!
Brad
10/11/2011
So Far . .So Good. I ordered stuff at 4:00 PM EST and it was shipped by 6:00 PM EST . .
Charles
10/11/2011
Ordered at breakfast, shipped by lunch AND they upgraded my shipping for free. Great Service !!!
Dave
10/11/2011
Thanks again for your prompt and courteous customer service in the processing and shipping departments. It is one of many valued factors that makes Etrailer now my first website research look and purchase source for this type of equipment.
David
10/11/2011
etrailer.com was quick and easy! I got exactly what I needed to replace the gears in my trailer jack.
Gene
10/11/2011
Thank you for your exceptional customer service. I have never been treated better.
George
10/11/2011
Thanks! You guys are awesome. First time that I ordered with you - found you via a Google search. I will definitely do business with you again. Great prices and super-fast shipping.
Jeremy
10/11/2011
What a terrific job you all did with my order! Price guarantee really means just that with eTrailer.com. I was promptly notified of my price savings and it was applied immediately. Up-to-date emails were sent to me regarding my order and tracking status. From now on, I will look to eTrailer first for my future orders.
Joseph
10/11/2011
Second time ordering from etrailer. My first experience was wonderful and this one was even better. Video for install and the plethora of information about the product that I purchased eased my mind when ordering. I will not hesitate to recommend or use etrailer.com again.
Joshua
10/11/2011
I liked the super fast service and email that told me my order had been processed and shipped.
Michael
10/11/2011
So far so good, great price and shipped super fast. It will be here tomorrow and am very satisfied. Lots of people on the subaru forester forum online recommend etrailer and now i know why.
Scott
10/11/2011
I purchased a wire harness for my 2001 Jeep Cherokee and received it in the mail today. I first went to [2 compeditors] thinking that they'd for sure have what i needed. I left [one store] with a universal wire harness, 40' of extra wire, heat shrink tubes and a life supply of connectors. I asked them if there is an easier way and both places said no. They told me i'd need to find the wires and splice in to them, connect my wire harness and the heat shrink the connection for a secure fit. I knew there was an easier way so i got online and found your website. I was right, there is an easier way. It took me about 15 minutes to install the wire harness, most of which was spent removing the spare tire and side panel and putting it back together. The lights on the trailer work and the wire hides behind the spare tire when not in use. Thank you for your help, the video on your website was spot on and made installation a breeze. Take care and if you ever need help moving don't call me, but know that i have a trailer with working lights just in case.
Shawn
10/11/2011
Fantastic!
Tim
10/11/2011
I just ordered a trailer hitch late last night,10/10 with free standard shipping & got an email early this morning,10/11 that it had already been shipped w/ 2-3 day delivery. Wow, what prompt service!!!!
Wayne
10/11/2011
I would like to thank you very much for the upgrade on the delivery . I was very pleased with the easy process for on line ordering. I'm sure I will be a return customer. Thanks again.
David
10/10/2011
The Curt hitch that I ordered arrived in less than three days from the day I ordered it. The instructions were clear and it took about 45 minutes from start to finish for me to install at home. Very happy with the hitch and it looks fine attached to my vehicle.
James
10/10/2011
As a first time customer I was very impressed with the way they do business. Received 3 status emails in the first 24 hours. The hitch I ordered was in stock, it was shipped that morning and method of shipping was upgraded at no additional cost. They are all about customer service!
Leslie
10/10/2011
Thanks, I love your website easy to navigate!
Nick
10/10/2011
You had what I wanted and at a great price, plus free shipping was a bonus for me.
Raymond
10/10/2011
Everything was handled professionally and hassle-free. Thank you for having such great customer service!
Robert
10/10/2011
Fast and FREE shipping. great price and I really appreciate the care that etrailer puts into customer relations. When the 2011 Subaru Outback came out and new owners wanted a hitch, you all were quick to test out which hitch would fit and, in a Subaru Forum, let owners know. Very cool. The install videos are a really big plus too! Thanks so much!
Shannon
10/10/2011
Wow, That was the fastest service I have ever had...Your website was awesome and your customer service is AMAZING!!! I will definately be a repeat customer...
Tammy
10/10/2011
Had what I needed for a good price and shipped quickly. Thank you.
Walter
10/10/2011
Great site, easy to navigate and the installation instructions complete with a video convinced me I had the right part and could easily hook up the trailer electrical connection.
Erich
10/9/2011
I am blown away at how fast you shipped it and by your generosity of upgrading the shipping. I love doing business with a company that understands "customer service". Thanks!
Steve
10/9/2011
This was probably the best experience I have had, well this is my first experience and it was GREAT! Ordering was easy I felt secure in the fact that my part was the correct part for my car. Shipping was phenomenal etrailers actually upgraded my shipping for free. Installation was a breeze especially utilizing the etrailer videos on you tube. I am a 40 year old female and my right hand man is an 11 year old boy and we installed the trailer hitch and electric assembly in approx. 3 hours. I think the key to us being able to do this was the videos..........we would play a part pause the video and then complete it, play a part-pause-complete. We were pretty proud when we completed the job. And it actually works!!! Thanks etrailer for an amazing experience and stellar customer service.
Catherine
10/8/2011
Thank you for the great service. I've been at the Hersey Auto Show this week and mentioned your great service to several people. Cash is king and your service is # one.
Ed
10/8/2011
Have purchased several items from etrailer. The communication has been excellent, shipping always rapid and the item well packaged and as described. All in all, an excellent company.
Gary
10/8/2011
So far this has been painless lets just see how long it takes for shipping the price is right.
Kevin
10/8/2011
The best service I have seen in awhile. Your rep went to the warehouse to look at the product I asked about and recommended an alternative which I purchased. And now, it is shipped and on its way. Can't ask for any better service than that. Thank-you very much.
Lawrence
10/8/2011
Ordered Yakima Big Horn bike rack on Weds.afternoon and had it on my truck Fri. by noon in time to go riding. upgraded my shipping without any extra charge to me. Service was exceptional and the bike rack is solid and well made. I would do business with etrailer again and would not hesitate to recommend them to others.
Steven
10/8/2011
Etrailer is the best source for all your hook up needs. Knowledgable, curtious, exceptional service, and the fastest shipping from an online vendor i have experienced. Highly recommended to anyone in need of getting your hitch on. Great job Etrailer...
Tim
10/8/2011
Awesome Product and GREAT customer service. etrailer.coms staff were very communicative about the status of my purchase. In addition, I received my item faster than I anticipated-wow! Will absolutely utilize etrailer again for any future purchases.
Carlos
10/7/2011
Thank you for the great service. I've been at the Hersey Auto Show this week and mentioned your great service to several people. Now I have to figure if I need a drop down receiver, to bad I did not include with shipment.
Ed
10/7/2011
Best prices I could find for my tires & wheels. Ordered Wed. AM, got them Fri. PM. Only thing I can think of better would be they self installed.....Would for sure do business again and highly recommend.
James
10/7/2011
I would like to extend my thanks to your customer and technical service reps. My order arrived complete within 24 hours of when the order was placed. The instructions / videos were extremely helpful, and the after order assistance was excellent. I spoke with tech. support, a couple of times on my trailer lighting issues, and she provided great trouble shooting advice. While friends couldn't believe I was installing my own hitch and wiring, I will definitely recommend your company to anyone needing towing products. Thanks again.
James
10/7/2011
Thanks, this is my third order. You guys are awesome.
Jay
10/7/2011
I was very reluctant to order on-line, but I couldn't put my hands on what I wanted, a Class III receiver hitch and wiring harness for my wifes new SUV. The rep at etrailer.com was very helpful and my parts fit perfectly and look great!
John
10/7/2011
I was able to find what I needed fairly easily at very competitive prices and the free shipping put me over the top. I can't wait to get my merchandise to check the quality and applicabilty.
Michael
10/7/2011
.Customer service was great and parts needed were in stock.
Norm
10/7/2011
Best web site I have ever bought from, From the people on the phones Best bar none to shipping I have made many buys and have no complaints. They have even caught mistakes I made on my orders and called me and pointed them out. Thats service.
William J
10/7/2011
Outstanding! I wish all internet merchants were as professional and customer friendly as etrailer. The same night I placed my order my shipping was upgraded and just a few days later I received exactly what I ordered exactly as advertised.
Benjamin
10/6/2011
Simply amazing, I put that I expected it in 2 days but did not think that was possible! Now I can make my trip. etrailer is second to none!
Dan
10/6/2011
So far everything is going great. Tracking looks like two 2 days early.
E T
10/6/2011
This is an awesome company. They more than surpassed my expectation of customer service. If I ever need anything else for my trailer they will be my first stop.
Jeremy
10/6/2011
Product just ordered on 10-5 and was shipped the same day. The online ordering was simple and easy. I have recieved 2 emails regarding the status of my order.
John
10/6/2011
Thank you; that was fast! I've ordered from etrailer before, and I had great service. I always think of the company first, when I need something for my car trailer. Thanks again.
Pat
10/6/2011
Just received my f-150 trailer hitch. Quick shipping time and took about 15 minutes to install. Thanks!
Seth
10/6/2011
Quick & Easy.
Tim
10/6/2011
Excellent products, excellent service! Thank you!
Artemiy
10/5/2011
These folks are great! They are a pleasure to work with. Always very friendly and courteous. They really know their products and their prices are very fair and competitive. I ordered something at around 4:30 PM that I really needed in a hurry. I was contemplating using a two day shipping instead of the free ground shipping, but your rep said she would work to get it out the same day. A few hours later, I got an email saying they got it shipped that day. Wow! Great service. Thanks guys.
Chris
10/5/2011
I just wanted to send you this email to say thank you for the excellent service. And for upgrading my delivery service. My order arrived on 10-5 and the product was packaged and arrived in very good shape. I tried to find these fenders for my triler at many stores in my area because I was very uncomfortable ordering off the internet. This was my firt time ordering anything off the internet and I want you to know that you made it a very positive experience. Also I want you to know that if I ever need trailer products in the future I will use your company again. Thank You.
Claude
10/5/2011
Thanks for the follow up. I just thought I would share a little funny about this whole purchase. I noticed the address of your company and then realize you are the same company I purchased a couple of other trailer items from when I was visiting family in Wentzville, MO. My wife's family resides there. Great to do business with a familiar name so to speak, all the while I found you in a Google search. : )
Del
10/5/2011
It was great, dealing with this company. I have never experienced being treated like this before. What more can I say...It was just great...
Faye
10/5/2011
Received the hitch in just 3 days freight paid . WOW !!! Hitch was installed in 45 min. This was my fourth transaction with e-Trailer with every one being flawless. A big thanks to everyone at e-Trailer
Harold
10/5/2011
Super fast shipping, Mini DVD included helpfull, online install video for my 03 Suburban Very Helpful. Wire harness specific for my model Suburban made doing it myself very easy! Works perfect.
James
10/5/2011
I ordered online, i liked the ease of use of the web site.the videos on how to install the hitch and the wiring was very usefull. i will order again. thanks for the quick shipping.
Kenneth
10/5/2011
Talk about great customer service have a great day and thanks for the speedy shipping.
Markus
10/5/2011
I am very pleased with my order and experience so far. Everything was prompt and my package arrived very fast. Thanks for a good experience.
Mike
10/5/2011
VERY easy and efficient ordering and service! Thank you!
Robert
10/5/2011
Great service.
Tom
10/5/2011
Wow! I have never ordered from your company before but so far it's been an outstanding transaction. Thanks for the shipping mode and updates on shipment.
Brian
10/4/2011
Thank you, I ordered my part from you guys after I tried 2 different ones from local auto-parts retailers, theirs didn't fit. Yours worked great and the installation was just like the video you guys have on line. After quickly installing it. we plugged our boat trailer lights in and went fishing. We had a great time on the Lake and fished until dark. Thank you for a great product and install video on you tube.
Chris
10/4/2011
The installation was as easy as the video made it. The video was the selling point for me.
Chris
10/4/2011
Thank you!!! You have been very helpful. etrailer.com has awesome customer support!!
Elsa
10/4/2011
It was great service and very fast. Just what I wanted and a very nice price!
Frank
10/4/2011
Wow. Thanks. I guess I will be bolting this hitch on sooner than expected. Couldn't see paying for the factory hitch when I knew from previous experience that you guys would have what I needed for a better price. Besides, all my trailer equipment and my bike rack use a 2" receiver.
Hugh
10/4/2011
The Rep I dealt with was very helpful. She had good knowledge of the products and was pleasant to deal with. Shipping was fast , the product was well packaged . All in all it was a good experience.
Jim
10/4/2011
I really like your services, Honest, Helpful, Friendly & fast service ... Thank you! You deserve 5 stars !!! I will tell all my friends about etrailer.com. Hope to get more business with you . Thank you .
Joe
10/4/2011
Very good information on the products.
Karl
10/4/2011
Great service and price and arrived within a few days!!
Marie-claire
10/4/2011
The items i ordered are exactly what needed. My shopping experience on etrailer.com could not have been easier. It was easy to shop, compare items, and make my selection. The free shipping was an added bonus and the quick processing is second to none. I received my shipment in two days! Thank you.
Mark
10/4/2011
Excellent customer service. Your rep was a pleasure to do business with.
Micheal
10/4/2011
Ordered on a Thursday and received on the following Tuesday. Received what I ordered in great condition. They are fast and accurrate.Thanks.
Phillip
10/4/2011
Fast shipping, good product and very good deal.
Randall
10/4/2011
Came as promised and bolted right up. Took about 45 minutes to install and the included cutting the bumber strip to get it set up there. Attached the plow to make sure it was going to work and everything turned out perfect.
Randy
10/4/2011
So far , so good. It couldn't be easier. I shopped at my leasure without sales pressure and the cost was cheaper than other quotes I received. Now as long as the installation is as easy.
Robert
10/4/2011
Quality people,Now I know why people say their # 1 to do business with. Thanks.
Ronald
10/4/2011
Great website! I found everything I needed for spare parts on thule products. I'll comeback for all my needs for my roof rack and beyond. Thank you.
Thomas
10/4/2011
Always a positive experience using E trailer. I have purchased several items over the past 5 years and would suggest this to friends.
Alan
10/3/2011
Your rep was very knowledgeable about what i wanted and got all the information that she needed to get the right thing for my trailer brakes I searched all over they had the best price and free shipping can't beat that .
Earl
10/3/2011
Great job. Your rep did a great job of helping get the right products and offering more products when needed. Will use again when I receive more vehicles.
Elder
10/3/2011
Very fast service and then they upgraded the shipping at no extra cost. :-)
Jamie
10/3/2011
Outstanding online purchase experience very smooth, fast and professional.
Jeffrey
10/3/2011
I was super happy w/ the price and the product. It was exactly what the statements said it was and it mounted up exactly w/ another Hopkins Agility unit I bought. Very satisfied. The cable and agility unit mounted in seconds, literally! It took way longer to gather my tools to drill the holes etc than to hook it up.
Jordon
10/3/2011
I called the 800 number and asked a few questions that I had, she was fantastic with her answers. I wasnt sure how a brake controller worked as I have The Engager break away system on my car trailer. She explained perfectly how both systems are seperate from one another, and that I would need a brake controller for my 2007 Tundra. I was recommended etrailer.com through a friend of mind and would recommend to others.
Nate
10/3/2011
Hi I am very satisfied with the prodocts and the service I have received with etrailer. And If I see someone looking for some prodocts and service like I have had with etrailer, I sure will direct them to you I really appreciated your service. Hope to do more buseness with you in the future.
Richard
10/3/2011
Purchase items on a Sunday, the were shipped 4 hours later. This is the best it get. Why drive to the local brick and mortar only to find it not in stock.
Richard
10/3/2011
etrailer exceeded my expectations and provided my order quicker than required. I would use this web site again and would recommend it to all.
Walter
10/3/2011
I am very happy with your service. Your rep was informative and helpful. It was a good deal with the free installation for video of installation.
Gene & Linda
10/2/2011
Done business with etrailer.com three times and am very happy with the level of service I received after I made a mistake on the last order and they fixed it right away at no additional cost. Will continue to buy from them indefinately.
Joshua
10/2/2011
Etrailer is great!!! Shipment is fast and correct, will use in the future.
Kary
10/1/2011
Trasaction was very smooth. Shipping was lightning fast.
Rodney
10/1/2011
I am very impressed with the incredible service I recieved from etrailer. The shipping was fast and the quality of the firepit covers that I purchased for myself and my parents is awesome. I have already recommended your site to friends!
Terrie
10/1/2011
Thank you for the quick service. New camper will be ready Monday and we are going camping to northern MN early Thursday morning. E-Trailer is the Best!!
Alan
9/30/2011
Thanks!! That's great! We actually ordered this one for someone else in our family and will continue to tell people we know about you guys.
Alan
9/30/2011
Thanks for the update! Awesome to hear that I can expect my order a little ahead of schedule. Great service, and can't wait to get my new jack on my trailer, it needs it! Thanks again for the great service, I'll be back for more trailer stuff :)
Chris
9/30/2011
Thank you All for the help and speed in which you did it. New part works great but going to have to postpone trip due to wife's health problem.
Dennis
9/30/2011
I received my order yesterday and I am pleased. I wanted to personally thank you for all efforts you and your staff made.
Duane
9/30/2011
Etrailer had the parts in stock that I was looking for at the best price. Ordering was very simple and follow up info was emailed almost immediately. I look forward to receiving the parts and installing them. Couldnt have been easier. Thanks.
Henry
9/30/2011
Experience so far has been great. Customer Service has super communication and shipping is faster than expected.
Jeff
9/30/2011
Great service! Thanks from Texas New Mexico Power Company.
Kenneth
9/30/2011
I received the tires& wheels today, the two ladys that I had emailed or talked talked to knew their job. I really liked doing business with you, Was a blessing !
Kenneth
9/30/2011
I would recommend you guys to every one. Your inventory is great.
Marie
9/30/2011
Thanks for the commucation and fast shipping. I really needed the parts quick seems you guys are on top of. I'm active in several offroad/Jeep clubs and will spead the word. Thanks again!
Richard
9/30/2011
So far great, glad you got my order and shipped it so quickly. Nice, excellent service.
Robin
9/30/2011
I have NEVER before received such incredibly prompt service from the time I placed my order. The confirmation and shipping were completed in a couple of hours. E-Trailer deserves the highest marks for competitive customer service. The notices provided me were informative and included an 800 number for me to call if I had a problem. Whomever is responsible for constructing this operation and ALL the personnel who are working so hard to make it work are to be congratulated. If only America could catch this Spirit again, Thanks.
Samuel
9/30/2011
Wow. That exceeded my expectations. It was worth the wait. Thank you.
Sergio
9/30/2011
Found your website to be very user friendly and really like the online tracking info that you provide. Looking forward to getting more stuff from you guys in the future....
Steve
9/30/2011
Could not ask for better service. Cheaper than found on other sites and could not expect better communication. Thank you etrailer for showing that customer service is #1.
Timothy
9/30/2011
I ordered the trailer hitch and in less than an hour I received an email stating that the product had shipped! Great follow up with confirmation emails and tracking information. Price was competitive with other online and local stores, the free shipping sealed the deal.
Timothy
9/30/2011
Fast shipping for method I selected. Product packaging had no damage, it was just like getting it from a local store. It would be nice though to have a packaging list inside like with more orders from online stores.
Alison
9/29/2011
I was delighted with how quickly my order was filled and equally pleased with the hitch extender we ordered. It is perfect! Thank you so very, very much!
Cathy
9/29/2011
I have dealt with Etrailer a few times now and have been very pleased with the service and prompt response to questions and speed in shipping. I very much like the free shipping and their prices are very competitive.
Daniel
9/29/2011
Perfect! Fast, friendly, and just the part I was looking for!
Derrick
9/29/2011
This whole trailer hitch ordeal started out with me trying to locate a local dealer via Hidden Hitchs website. Every local dealer listed no longer carries Hidden Hitch. I emailed the company directly and they gave me an 800 number to call. I called and they said they wouldnt sell to me because Im not a dealer. They gave me your number. By this time I had wasted 2 days of trying to figure out how to order this stupid thing and I was less then pleased as you can imagine. So when I called you and was greeted with a friendly voice on the other end I was ECSTATIC!! I absolutley will be calling you again! I was very happy with your help and service!! You turned a bad situation into a pleasant one. We will definitly order from you again! Thank you so much! I have told others and will continue to spread the word of my experience with your company!
Eric
9/29/2011
Very helpful lady that I talked to and knowledgeable. Fast processing and handling. I will recommend to my friends.
Kevin
9/29/2011
WOW! I have to tell you, I have worked in customer service for many years and you guys are a SHINING example of what it SHOULD be! I managed to mess up my order in just about every way possible, having to call your help desk TWICE to fix it, and you did so quickly and with absolutely no questions asked! AWESOME Kudos to the rep for your great attitudes!
Kirk
9/29/2011
Big or small, etrailer always has what Im looking for. Great prices and excellent customer service.
Michael
9/29/2011
I chose etrailer for one reason, customer service. Your customer service is better than any company I have ever ordered from. Thank you.
Randy
9/29/2011
Wiring the highlander for trailer lights could not be easier or engineered better. Thirty minute done! Thats is how products should be made. Great product!
Ron
9/29/2011
Placed the order online and it was labeled shipped in two hours! I will be using them in the future. A+
William
9/29/2011
Ordering was simple and the parts all arrived within two days.
Adrian
9/28/2011
Returning customer. As always...super fast order processing. My order shipped the same day I ordered it. etrailer is the best. Thank you!
Chuck
9/28/2011
Two emails from real people to let me know that my order was received and shipped really increases the faith that your material is being handled correctly.
Dan
9/28/2011
Just received my eigth order in three years from etrailer. Nothing has changed, they are still the best web retailer out their in any business field. Everything about all my experiences with etrailer has been stellar, so I will keep coming back. Thanks etrailer!
Ed
9/28/2011
etrailer is a great site. My order was shipped out the same day and I received it sooner than I expected. Way to go etrailer!!!
Garry
9/28/2011
Our order was processed quickly and correctly. Great communication!
Lynn
9/28/2011
Etrailer has an excellent inventory and has most parts that no one else has. The installation videos are unique and most helpful. If I ever need anything trailer related again etrailer will be the only place I go. Thanks for the great service.
Oliver
9/28/2011
I was hesitant to post a comment until I had received my shipment. My experience with your company couldnt have been better! Order was processed immediately, shipped quickly, and recieved in perfect condition. All those qualities combined with the lowest prices I could find made this a win, win, win.I will buy again and recommend your company to others. Thanks.
Patrick
9/28/2011
I am very pleased with your products, website, and service.
Rob
9/28/2011
Very easy to use website, and the comments on installation that were posted on line offered great suggestions to make assembly easy like doing it on the truck. The quick shipping was great, got it before I even expected.
Roy
9/28/2011
Thanks, again, for the update. The tire and wheel combo performed very well on our vacation. Your follow-up is appreciated.
Charles
9/27/2011
Everything was perfect !!! The shipping was fast . I had the trailer hitch installed in 20 minutes on my 2011 chev pickup . You guys are great .thanks.
Cliff
9/27/2011
I received your anti-rattle wedge for my hitch that I will use for a small trailer, a luggage rack and a bike rack. I put the rack on my car with the anti rattle wedge in place. It works great-no rattle! A small investment for a good solution.
David
9/27/2011
So far it has been a good experience. Best price, free upgraded shipping. After hitch arrives and I install it Ill give some more info. Site is easy to use and other products are similarly priced.
Gary
9/27/2011
I have never been to this site before. Fantastic service, speedy delivery.
J Warren
9/27/2011
Outstanding service!! Although I had ordered the wrong part #, when I called their service person he was extremely helpful, looked up the correct assembly I needed, and had it shipped within two hours of my call. Now, what better can be asked?? I give them an A+++ rating. Nice to do business with folks who are friendly, helpful, and courteous. Best regards,
Jennings
9/27/2011
Service was great, product hitch was great,e-trailer personnel were great. Definitely would recommend and use again.
John
9/27/2011
This is my second purchase and I again am very satisfied with the hitch and accessories that i bought. very easy order processing and I recieved it sooner than i thought.
Kevin
9/27/2011
Thank you, for the good experience. I will definately use your company again and recomend it to others.
Marc
9/27/2011
Rock on. Thanks for the update. FYI - this is my first order from you guys, and your youtube videos and "ask the experts" on your webpage sealed the deal for me - not to mention great competitive pricing. Can't wait to get the tie downs.
Michael
9/27/2011
Order arrived in 3 business days. Took under 1 hour to install. Helps to have extra pair of hands to hold the hitch in place. Looks great and should work perfect. Your was very helpful placing the order. Good price good product. Definitly would recommend
Michael
9/27/2011
Wow and thanks for the upgrade! That is incredible service. I just placed the order in the last half hour and it is on its way already.... Fantastic. Thanks again!
Michael
9/27/2011
This special treatment is a single characteristic that distinguishes your company from others. It is a testimony to the high priority that your company gives to your customers satisfaction. As requested I will send you the photo after the installation ...appreciated!
Raji
9/27/2011
Thanks for all the help got the rite part for my boat trailer thanks again.
Russell
9/27/2011
You have a nice clean, clearly navigable website, prompt service, and good prices. Plus you service Canada too. What more is there to say? You guys are doing a great job.
Steven
9/27/2011
Boy! - You folks at etrailer.com are GOOD: Very fast and helpful response to my Ask The Experts question friendly ... and last, but not least - fast order processing and shipping. Makes me want to do more business with you. Thanks!!
Thomas
9/27/2011
Great customer service! Return an item? No problem. Need shipment that day? No problem. Does etrailer have what i need? Always!
Dominic
9/26/2011
Very nice web site, easy to get around and the part i bought fit perfectly. Thanks etrailer!
Donald
9/26/2011
Great service and very helpful. i like to thanks you for there efforts to make sure I purchased the correct item....
James
9/26/2011
Called twice. Once about product info. And once to place Order. Both times I spoke to the same person and service was great. They were fast to process and ship order.
Jason
9/26/2011
etrailer.com is a pleasant surprise for online retailing. Their prices are good, they send you notifications of the reception of your order, when it expects to ship, and when its sitting out on your front porch. When I posted a question about one of the products, not only was it answered within 2 days, but they made a small video so that others could benefit from the solution. They understand customer satisfaction and service! I would definitely buy from them again.
John
9/26/2011
Great, Friendly Customer Service!
John
9/26/2011
Perfect fit arrived faster then told.
John
9/26/2011
These guys are good. Very knowledgeable and eager to help. A refreshing change from the usual sub-par customer service that seems to be the norm these days. I will deal with them again.
John
9/26/2011
The service, selction of products, and speed in shipping was great. I ordered my product and they automatically expedited my shipping. Great place to do business. Will def do business with etrailer again!!! Great Experience!
Mark
9/26/2011
Great customer service. I posted a question on Saturday night and it was answered on Sunday. Upgraded my shipping. Great site, everything you need plus
Mitchell
9/26/2011
Received my order in good shape!
Randell
9/26/2011
Your rep was grate at finding all the parts i needed and very polite and informative. thank you for all the help!!
William
9/26/2011
My experience with etrailer has ALWAYS been exceptional. Their customer service, advice, order tracking and technical support have always been the absolute best! I would highly recommend anyone needing trailer parts or towing components to shop with these folks. I've found slightly cheaper prices at other online merchants but with the GREAT support and free shipping orders over $150 .... etrailer cant be beat!!
Donald
9/25/2011
I purchased a class 3 hitch and wiring kit for my 2007 Crown Victoria. The hitch fit perfectly and is a quality piece at a great price. The wiring was easy with good instructions. When I was done I realized that I needed the ball to be higher to keep the trailer level. I found the proper mount with a seven inch rise on your site which solved my problem. Your site makes it easy to find exactly what you need for towing. Thanks!
John
9/25/2011
Great shopping experience, product shipped the same day I ordered and I even got free upgraded shipping without asking. You don't find people that do these things anymore. I am considering another purchase for my wifes car, if I do I'll be back.
Kenneth
9/25/2011
Very satisfied!
Loren
9/25/2011
Need a handle for my winch found it easily,ordering was simple, shipped the same dayon a Sunday Great Experience!
Rick
9/25/2011
Perfect experience. Shipped much faster than expected.
Chuck
9/24/2011
My third time buying from etrailer.com. All 3 times i get 2-3 emails confirming the item has been shipped.They ship right away.A+ service.Highly recomend.
Danny
9/24/2011
Great service, they even upgraded the shipping at no extra charge. Hitch installation and fit was perfect. highly recommend etrailer.com.
David
9/24/2011
Very good online shopping experience. Your website was fairly easy to navigate, orders were easy to place, and your follow-up with order confirmation and shipping status was excellent.
Herbert
9/24/2011
Great and most professional service,,,very helpful and courteous...just the way you should expect...way to go...best.
John
9/24/2011
It was an easy, no hassle experience.
Joseph N.
9/24/2011
Best customer service Ive seen in a while, extra fast delivery.
Ken
9/24/2011
Easy to order, nice internet photo support, arrived on-time in a clean box, installed it with my two nephrews 8 and 13. Perfect.
Richard
9/24/2011
Super product, super service, super price. Did I say super service - oh yeah
Wayne
9/24/2011
Ahough I haven't received my order yet, everything so far has been great. My neighbor recommended you.
Allan
9/23/2011
Great experince, would recomend to anyone.
Dottry
9/23/2011
etrailer = excellent products,good service and people who know what their selling, kinda old school. and thats all you need!!!!!
Gerald
9/23/2011
Good job so far Quick,great instructional videos.
Harry
9/23/2011
You know what really stood out to me is the fast email response after ordering, Esp. when I get an email that has a name tied to it instead of customer support It instantly gave me a more personal feeling to be honest. It really took me by surprise, because that is a rare feeling these days. It actually felt better than getting please dont respond to this email I wanted to reply to all of you and say, Hey, thanks for follow up
Jeffrey
9/23/2011
Great! Good products, easy order process, quick shipping, helpful staff!
John
9/23/2011
By far the very best,and honest company I ever dealt with on line.They are fast getting your order to you and they stand behind what they sell. Do not buy anywhere but from Etrailer.
Keith
9/23/2011
I think E-trailer does an outstanding job on shipping there orders out.
Kenneth
9/23/2011
Your rep did an excellent job in taking order, sending and following up. I received the hitch today and it was simple to install and fit perfectly. Thanks for the concern for your customers.
L. P.
9/23/2011
They did a fantastic job helping me out with my order. I selected the 5-7 day shipping and they saw that they were able to give me the 3-5 day shipping with no price change. Anybody that goes out of there way for something as simple as that get two thumbs up in my book! Thank you for you help and service!
Peter
9/23/2011
The hitch and bike carrier arrived on time. I installed them with ease, thanks to the video provided at the etrailer website. Great job Etrailer!
Raymond
9/23/2011
Great products every time! got fast service and shipping last time, this time even quicker. you spoiled me to where next order might arrive before we are done with phone call! wow! oops, i shouldn't say that ,now everyone will expect that. Keep up the good work , and I have you on my Favs list. thanks again.
Rick
9/23/2011
Totally awesome!! The website is great and easy to navigate. I also, loved the installation video. Gave me confidence that I could perform the installation. And the upgrade to priority shipping at no extra charge - FANTASTIC!!!! I will not go anywhere else for my trailer and hitch needs...THANKS!
Ronald
9/23/2011
It was very easy to find the part I needed and fast turnaround on shipping.
Ryan
9/23/2011
The product i received was opened, crushed and taped shut. Some of the screws and nuts were missing.
Alan
9/22/2011
Sorry, I meant to write you before now, I received my order on Monday! Although I have not had a chance to install the new hitch, I am very pleased with the manner in which our transaction was expedited. Thank you!
David
9/22/2011
Unbelievably fast shipping, just as described,easy to install, can't wait to try it out! Thanks.
Donald
9/22/2011
I called in my order and your rep was Awesome!! She was very polite and helpful and made it an easy and pleasant experience. Thank You!!!
Edward
9/22/2011
Extremely fast shipping - the shipping status was great. Products arrived well packaged and ready to go. This is my first experience with Etrailer, but it will not be the last. Great communication.
Jim
9/22/2011
Very easy to order from and tracking emails came right away!
Joe
9/22/2011
Very fast shipping, great communications.
John
9/22/2011
Fantastic sales person, who was very helpful as well as personable. The low price that I paid for the item I ordered was almost incomprehensible. I will for sure recomend to my friends. Thanks!
Joseph
9/22/2011
Placed my order on Tue 9-20 at 4:30 PM Order was shipped and was received on Thur. 9-22 @ 11:40 AM. Thank you for the speedy delivery, it keeps me on schedule. Your sales people Bridget was very helpful and courteous. Thanks again.
Larry
9/22/2011
I received excellent service by way of updates on shipping. The product is top notch and arrived undamaged. I will use e-trailer again and recommend it to others.
Michael
9/22/2011
What a pleasure to do business with etrailer. Their site is so easy to get around. I love the videos showing trailer hitch installment and wire harness installment. That makes it a whole lot easier for this amateur! I placed my order 1 hour ago and I have just been notified with the tracking number that my entire order has already been shipped now that is service!
Nathan
9/22/2011
This is a first time purchase from etrailer and the experience has been nothing but outstanding. No guess work, efficient and REAL CUSTOMER SERVICE. I am very impressed, thank you.
Paul
9/22/2011
GREAT SERVICE!! Product was of hi quality!!!FAST!
Robert
9/22/2011
I purchased a bike rack. The etrailer website was easy to understand and navigate, and the description provided was very detailed and helpful. Pricing information and ordering steps were also straightforward. The free UPS ground shipment arrived in three days, beating my expectations. The rack was exactly as represented and was easy to assemble and install.
Robert
9/22/2011
So far so good, nice to know that my item was in stock and was shipped the next day immediate up-date to my order was available, i like that a lot. More to come.
Russell
9/22/2011
I couldn't be happier with the products and service I received from etrailer. I placed my order late Saturday afternoon and I received it on Tuesday afternoon. The shipping was free. The hitch was a Curt Class III for my Subaru Forester. I also ordered the T-One wiring harness and the ball mount kit. Everything arrived in good shape. I installed it that evening with the help of the excellent videos on their website. My install took 3 hours, but I didn't use ramps and my left arm was broke and in a cast! I'm sure that slowed me down. My wife helped support the hitch until I started the nuts that hold it in place. The hitch is very substantial and looks like it belongs there. I cant say enough about the fine service and products at etrailer, and highly recommend them to everyone.
Thomas
9/22/2011
Thanks, you guys are great! Fast, and very responsive. Will send photos when finished with the install.
Valentino
9/22/2011
etrailer is the best. No other company I have ever dealt with takes the time to comunicate with the customer like they do. Fast shipping, great price. Highly recomended!!!
William
9/22/2011
I think you guys are great fast delivery. Good. Quality. Product. Thank you!
Alfredo
9/21/2011
I have succesfully installed and wired the hitch on my murano. I don't normally do this but wanted to send a quick thank you. I have been simply blown away by your company from purchase to completed project. You have great prices but you really shine with the step by step video. Thanks for making a potentially stressful project into a simple one. Thanks!
Chad
9/21/2011
Placed order on Saturday- received on Wednesday, 700 miles away. Great shopping experience!
Danny
9/21/2011
Your company rocks! I just installed a full tow package and the videos eliminated the guess work and made it easy. Shipping was really fast, price was super! Thanks and keep up the good work!
Derek
9/21/2011
"We are extremely pleased with the excellent quality of service and availability of trailer parts & accessories from etrailer.com. The website is easy to use and ordering is a breeze. Thanks for everything!"
Dick
9/21/2011
Thanks for the great service if I need something in the future I will check with you guys first.....
Garland
9/21/2011
You guys are FAST! Thank you!!!!
Heather
9/21/2011
Thank you very much. Your customer service is excellent.
James
9/21/2011
Thanks for the prompt shipment.. Prouduct was as described!! Thanks E Trailer Your the Best!!
Jared
9/21/2011
A great product,and a great price, couldn+t be better.
Jeffrey
9/21/2011
Would like to thank you for ease of order, and promptness of reply to both orders.This is my first experience with etrailer, and it has been very satisfactory. I do recommend that anyone needing such accessories check here first. I will certainly recommend this company to my friends.
Jennings
9/21/2011
Thank you for takeing the time to pull the part and answer all my questions. You set a very high bar for customer service.
Jim
9/21/2011
Just a quick note of thanks. The vent arrived and my husband was shocked that I was able to find a replacement that fit on so easily. Our trailer was damaged during a hail storm a few months ago and we were unable to find any local store that carried such a thing. Thanks again.
Lisa
9/21/2011
Placed an order on Tuesday night, your Co. shipped it out Wednesday morning. That is what I call GREAT SERVICE !! Thanks.
Paul
9/21/2011
Everything I have ordered here was priced reasonably, shipped quickly, received in good condition and was as it was represented to be. It's hard to expect any more from any on-line vendor. Its a good place to do business.
Robert
9/21/2011
very easy to buy anything u need ...people is very professional.
William
9/21/2011
Fast response- upgraded my shipping for free!
Brian
9/20/2011
Thanks for the information. I have to say that eTrailer is perhaps one of the best online stores I have ordered from due to the great search option, enlarged parts images, installation videos, product reviews, and great technical service. Regards.
Bruce
9/20/2011
Good prices and fast shipping. Will buy from etrailer in the future.
David
9/20/2011
Great website, prices, customer service and shipped immediately. Thanks Etrailer!
David
9/20/2011
I thought it was very easy to order on line. I especially was impressed with the cost of what I ordered. Time frame was in good time, from the time ordered till time got to my door. It was great that you kept me in formed with what was going on with shipping my product.Over all I was very pleased with all your service and will pass it on to my friends and order from you in the future. Thank you.
Fred
9/20/2011
Excellent product, easy to install, especially after watching the u-tube video instructions.
Jacobo
9/20/2011
Received and installed.i am very pleased with tailgate,easy installation,price and quick service.i will recommend you to others.thank you.
Jim
9/20/2011
Thats customer service. Order at 5PM and the items shipped by 10PM. Thats customer service at its finest....GREAT JOB!
John
9/20/2011
Love the install video on your website!!
Mark
9/20/2011
Wow that is amazing. Thanks so much! My Mom has bought from you guys and now I see why she recommended you so highly. Will definitely be telling my friends about you!
Robert
9/20/2011
I have ordered eight hitches in the last year for personal and company vehicles. Every order has been hassle free, on time, and correct. Everything is as advertised and fits perfectly. Communication about the shipment comes quickly, they always keep me informed of anything that is going on with the order. What more could you ask for?
Brian
9/19/2011
Exactly what I needed. It fit perfectly and only took a few minutes to install. Great product!!!
Dallas
9/19/2011
I only placed my order 8 hours ago and my shipment is already on its way. I am very impressed with the service. I will write more once my shipment arrives. Keep up the great service, it is very much appreciated.
Edward
9/19/2011
Thank you! You came highly recommended and now I know why.Best regards.
Gregory
9/19/2011
I think the rep was very courteous& helpful.
John
9/19/2011
Easy purchase - key is to know what you want. Questions that I previously asked were answered promptly and that is part of good customer service.
Mike
9/19/2011
What a SWEET install... My wife and I did it in 15 minutes without taking down the spare on my F-150. Sure nice to have a product made perfectly with a perfect fit. Thanks!
Steve
9/19/2011
Thank you for a great experience. You had the best price, free shipping and even though I hit the browser and ordered twice, you took time to contact me to make sure it was not two orders i placed. Good job, I highly reccomend your company.
Walter
9/19/2011
Everything was perfect. Took me about 1 1/2 hours from start to finish. Put my MKX up on ramps, blocked the tires, and add more blocks under side rails just in case. Safety. Video of installation is a big help.
Gary
9/18/2011
I was totally impressed with the whole process of slecting & ordering the merchandise, the speed in delivery sooner than expected and the quality of the product. It was great!
Jay
9/18/2011
Fantastic site, great price, and my item shipped on a Sunday...and they added quicker shipping at no cost...it doesn't get any better, thanx
Michael
9/18/2011
Excellent service. Product as described.
Andrew
9/17/2011
Very pleased with the service I received. Product was cheaper than I could buy locally and shipping was free.
Clark
9/17/2011
Great communication. Order shipped quickly. Installed with no problem, very easy. Enjoyed doing business with you. Thank you.
Jose
9/17/2011
Wow, You are fast! Great work. Nothing like working on Saturday. The bracket and covers are going to finish off my new trailer hitch project perfectly. I should get the pieces by about Thursday. Great to do business with your company.
Lynn
9/17/2011
This is the best deal online.
Paul
9/17/2011
Installed 1411-1 Base plates in 1 hr 10 minutes without a lift by a 70 year old man, a piece of cake.
Raymond
9/17/2011
Well..not so much help,but rather a compliment to your company...I ordered a winch and a lock and boy did it arrive on time and as stated..the e-mails the tracking #s and the fact that I always use UPS for all my needs..I guess great companies tend to stick together...
Wayne
9/17/2011
Thank you so much for your feedback, I'm going to tell our Good Sams chapter about your rapid answering of questions and feedback. Hopefully you will get some orders, you deserve it.
C
9/16/2011
Has the right products and parts at the best prices with fair shipping costs. Overall best deal EVEN with state sales tax because I am also located in Missouri. Fastest shipping I have ever seen from someone in this buisness. I have made eTrailer.com my go to first look source for trailer parts and accessories.....period! Thanks to the great team that got my Triton boat trailer back on the road!
Christopher
9/16/2011
I think this Yakima Q towers roof rack system is great!!! I'm driving my family to Disney world in a couple weeks so this roof rack is perfect for my cargo that I'm gonna put on to it. Plus it gives my uplander that nice sporty look. Thanks etrailer...
Christopher
9/16/2011
The Trailer hitch arrived on time and was as advertised. It fit perfectly and installed as easily as promised. The installation video made me comfortable that I could install it myself and sealed the purchase. Thanks!
Dan
9/16/2011
WOW...The prodigy 2 break controler was as simple to install and work as the video and web site say it is. This is my first experience with brake controlers and it really was very simple. GREAT JOB, great web site..You delivered as promised. Thanks. I like the simple one step way to track orders. Thanks.
Edward
9/16/2011
Easy to order. Great installation instructions and saved money by doing it myself!
Francis
9/16/2011
This is the second time I buy at etrailer.com and the service is excelent. You have the best customer service Ive ever experienced. I like the way you kept me informed almost everyday about the progress of my order. Keep doing it and Congratulations!
Gonzalo Ariel
9/16/2011
I bought a hitch and wiring for my HHR SS and wiring harness for my wifes Equinox. I just finished the hitch and wiring on HHR. I watched the tech videos first and it went like a charm. Excellent service, Excellent Support and Excellent product. What more could you ask for?
James
9/16/2011
This transaction was fast and accurate. Shipping was great and timely.
Jan
9/16/2011
etrailer has any part you could ever imagine, and fast service. Thanks!
John
9/16/2011
Great selection and great pricing. I shopped around and was able to get all that I needed in one place. Fast shipping was also a nice bonus! Thank you.
Joseph
9/16/2011
Wow...What an easy Ordering Process! Checked out with the standard Free Shipping 5 to 7 days and immediately received my Order Confirmation notification. Within 30 minutes I received my Order Processed notification. And the best part…within another 30 minutes I received a notification that I was upgraded from the Free Shipping 5 to 7 days to Free Shipping 3 to 5 days!! With all of the free instructional videos I’ll have this installed in no time…Thanks etrailer.com!!
Lane
9/16/2011
Quick answers to questions, great prices and fast shipping. What else could you ask for? Thanks.
Leonard
9/16/2011
So far I love dealing with etrailer customer service, great delivery time, awesome overall great company to deal with looking forward to future orders. Keep up the good work. Thank you.
Oscar
9/16/2011
Faster shipping than expected, free shipping, quality hitch from Draw-tite, easy installation, perfect fit. T-One Vehicle Wiring Harness also good product and fit, easy installation, shipped with hitch. And did I mention, very competitive pricing. What is not to like. etrailer.com is on my favorites list.
Robert
9/16/2011
Good follow-up. Prompt delivery. A pleasant experience.
Robert
9/16/2011
Your Rep was very pleasant and helpful. Got what i wanted quickly and cheaply. thanks alot.
Robert
9/16/2011
Great service. Very helpful installation videos.
Ryne
9/16/2011
I think that this company really cares about there people who shop with them. They kept me in the loop via email throughout the process of shipping the item I bought. Good business, good people.
Thomas
9/16/2011
Thank you! So far I am VERY impressed with the speed of processing and level of service for my order. And I got a great deal! I look forward to getting my new bike rack! Thank you.
Brian
9/15/2011
Good product, fast shipping. Will continue to shop etrailer.com
Cherie
9/15/2011
Fast and friendly service. Professional in every aspect. Great job.
Clair
9/15/2011
Received my items. They look very good on my Boler trailer as replacement . They fit perfectly . You should advertise those 7 inches tail lights as such because Canadian owner of Boler Trailer are looking for that exact size to replace old broken one on their Canadian made vintage Boler trailer. Very pleased with them . Beside your shipping cost and packaging is more than excellent . Thank you.
Claude
9/15/2011
You guys seem to really have it together. Can't wait to get my bike carrier, and your web video showing its use and features was a big selling point for me. Thanks!
Clint
9/15/2011
Product was just what I ordered, was shipped in a very timely manner and arrived much sooner than I expected. Well done.
David
9/15/2011
After taking a tour of 1/2 dozen parts places in Panama City, FL trying to find the right grease seal for my travel trailers wheel bearings and not having any luck, I decided to try the internet. What a pleasure. In no-time I found etrailer and the exact seal I needed. They were 1/2 the price of a similar seal that probably would have worked, but wasnt an exact match, that I found locally. That was two days ago and 1/2 the job is now complete. The other side will have to wait until tomorrow. Definitely a five star experience and I tend to be stingy with my stars.
Fred
9/15/2011
Hi, Great website! I really like the demo videos - I shouldnt even need to look at the installation instructions when my trailer hitch arrives Unless all else fails. of course... LOL Immediately after placing the order, I got a confirmation message. Then I got another message from George J, telling me the stuff was in stock and would ship soon. I then got another message from etrailer with the shipping info! Great communications! I love the shipping info page on your site, showing the origin and destination, as well as the tracking info. Also, the clickable links to the compatible and recommended products is awesome - it made it so easy to the different items I needed, and you have already done the backround work for compatibilty. I will definitely save your site as a favorite for the future. Thanks.
Fred
9/15/2011
Wish everyone had this great customer support and appreciation. I will definitely recommend your site. (That is after I get the part and you can help me figure out how to use it, hopefully that will not be necessary) Very impressed.By the way, when looking for this part, other sites had did not show the pictures of parts as well as your site did. Compliments.
Jean
9/15/2011
Great experience dealing with etrailer. Purchased on a Saturday and received it on Wednessday. The Rola roof basket is a great product. The rack fit great on my Hummer H3 and looks great. It took about an hour to install.
John
9/15/2011
I found the cargo carrier I wanted fast and at a good price. The reviews helped me choose, and Etrailer shipped it out in a few hours with faster shipping. Good job!
John
9/15/2011
Just got my key and it works. Thanks for the good help and good cust. service. I have been in the service repair busines for 30 yrs. It is nice to find someone else that keeps there cust. informed. Thanks.
Jon
9/15/2011
Thanks for the great experience with dealing with you all. Ordered three items and one was on back order, etrailer recommended/replaced with a suitable part and shipped all items immediately. Even though it was free ground shipping, still received the items in two days......amazing service, cant wait to do business with you all in the future. Thanks.
Michael
9/15/2011
Outstanding service! Terrific selection of products, and high quality. I hope etrailer treats their outstanding employees as well as they do their customers. Thank you!
Ossie
9/15/2011
Hitch arrived in timely fashion. You made the process easy. The installer called your company and received correct advice on installation. Thank You!
Robert
9/15/2011
Unbelievable quick shippment.Ordered on 9/13 and recieved it on 9/15 without any additional charges. Best I've seen. Product was what I ordered, packaged very well and did exactly what I wanted it to. Based on this experience, etrailer.com did a great job and I would use them again for sure. Thanks etrailer.
Robert
9/15/2011
Ordered once...got exactly what I wanted, in excellent shape and very fast. It arrived ahead of schedule. I ordered again and the item has been shipped almost immediately. Superior service, with fast email updates. Gives me the confidence to be a repeat customer!
Ted
9/15/2011
Received my order yesterday.I could not belleive how fast it was shipped thanks for your help!
William
9/15/2011
I like your style.
Andrew
9/14/2011
Great service and couldn't ask for better service.
Barrett
9/14/2011
Thank you for shipping my order today.
Carl
9/14/2011
Order was filled quickly. Sipping was upgraded at no cost. Everything arrived in great shape and exactly as ordered.
Charles
9/14/2011
Wow! etrailer.com has the best price and beats Amazon in quality of communications and delivery speed. Thank you.
Daniel
9/14/2011
Wow... you guys are the best...i'm so glad i found you ..
Doug
9/14/2011
Fast shipping and delivery,well made product,great correspondence, Thanks very much.
George
9/14/2011
I have visited the site many times ... needing parts for my trailer I returned and ordered. Great prices and service.
George
9/14/2011
Thank you so much for your help an with the overnight ship got to me about 11am. I'll be looking at other stuff from you guys an tell me friends about your site an service an quality of the help thanks again!
Kevin
9/14/2011
Above and beyond. Super fast shipping! Will keep them in my bookmarks for future needs.
Patrick
9/14/2011
Great professional service.
Robert
9/14/2011
I Love Etrailer! They are quick to pick and ship my order and they keep you updated as soon as they know anything new.
Tyler
9/14/2011
Excellent service!! Quick and Fast.
Chau
9/13/2011
Have been very satisfied with E Trailer and always look there first.
Jay
9/13/2011
My order was just as you said it would be, Iam very impressed, fast delivery!!!! thank you!
Jim
9/13/2011
Thank You. Your web site made it easy to find the parts I was looking for. Your prices can't be beat. My order took less than a week to arrive.
Joe
9/13/2011
Excellent quick service received parts quickly and fit perfectly.
Mariano
9/13/2011
Your online was easy to scan with to find the material I needed for my trailer.
Paul
9/13/2011
Website was user friendly and easy to navigate. I was in and out in just 5 minutes.
Robert
9/13/2011
Great fast service and the web site is easy to navigate. Thank you.
Sidney
9/13/2011
e trailer always has the greatest selection of products, the highest quality, great value, and the customer service consistently exceeds my expectations. I will always shop with e trailer, and recommend you to my friends.
Andrew
9/12/2011
I've been very impressed with the personal nature of etrailers customer service. Each time I've placed an order I've received a personalized email thanking me for my purchase. Once I placed two separate orders in the same day, etrailer employees noticed and expedited the orders and thanked me for the second order. I'm not sure how they do it, but theyre paying attention and its appreciated.
Blaine
9/12/2011
The staff was always very helpful and the product arrived earlier than expected. I highly recommend!
Eduardo
9/12/2011
Good. Was pleased to have great help in correcting my order.
John
9/12/2011
Third time I've used etrailer.com. Always a positive experience. Best price I could find on the web and outstanding service. Items ordered arrived promptly and installed easily. The online installation videos are very helpful.
John
9/12/2011
Great service. Great selection. Great prices. Can't believe all 3 in one package! Keep up the good work!
Mary
9/12/2011
I really appreciated your website-it was very clear what was included with my hitch and what other items I would need to purchase in order to tow-no surprises. Fastest processing I have ever seen, too. Thank you.
Stacey
9/12/2011
Etrailer is awesome! Great prices, super fast shipping and the help info section including how to videos are great. I've bought lots of stuff from etrailer and I plan to continue in the future.
Steve
9/12/2011
I appreciate your rep keeping me updated on my order. I have received the bike rack and am very pleased with it. Keep up the good work.
Bruce
9/11/2011
good Good GOOD. Just what I wanted, order processed VERY FAST, arrived promptly. THANKS!
Fred
9/11/2011
Service was excellent. part arrived a day early and no problems. very good experience.
Gary
9/11/2011
Great service! Excellant packaging. Delivered ahead of schedule! Friendly proactive customer service, with you every step of the way. Couldn't be happier with etrailer or my new Softride Element bike rack. Took it to the White Mountain trailhead near Bishop CA, about 12500 feet! Worked great!
Kelly D
9/11/2011
I enjoyed the web site.
Mickey
9/11/2011
Good details, price, steps to purchase & follow-up. Would definitely recommend to others.
Noriko
9/11/2011
Outstanding delivery time. Grreat product,great price with free shipping installed in less than 30 minutes.
Pat
9/11/2011
Shipped out on a Sunday and upgraded my mailing from standard shipping to 3-5 days for free. Excellent company, great business practices. I would recommend these honest folk to anyone looking for accessories for their trucks or rigs!!!!
Rafael
9/11/2011
Item arrived quickly 4 days and was very easy to assemble. The assembly videos were a great help. Would definitely order again from etrailer. Thank you.
Susanette
9/11/2011
Fast easy transaction, great communication and fast shipping.
Tiffany
9/11/2011
Grease seals fit great. Looked all over town at parts stores and nobody had them. Thanks so much.
Bobby Joe
9/10/2011
Vehicle wiring so easy to install, good seller, will buy from company again.
Ed
9/10/2011
I was more than a little surprised that the bike carrier arrived as scheduled since we were in the middle of a major flood event. Don't know how you pulled that one off but my hat is off to you. You delivered on time with no damage. I am pleased with the product and your service.
Edmond
9/10/2011
I received my order very quickly and site was easy to negotiate, i was able to find the parts i needed.
G
9/10/2011
WOW... What a great product. Competitive pricing, Super FAST shipment, quality product straight out of the box, PERFECT FIT to our van, and easy 20 minute installation start to finish. I had many options as I was considering purchasing this hitch different manufacturers and different distributors. But I am now convinced I won with both: DrawTite for the hitch and etrailor for the supplier. You guys are AWESOME! Thanks.
James
9/10/2011
The Curt hitch is a well made unit. It installed easy and fit perfectly. The shipping was ultra-fast and I received prompt replies as to my order. Thanks again for such good service!
Michael
9/10/2011
Fantastic! !! Had questions. Got answers accurate fast shipping. Good prices! !!
Mike
9/10/2011
Very accommadating, and prompt, directions easy to follow.
Robert
9/10/2011
So far so good. The free shipping makes your deal one of the best.
Roger
9/10/2011
I am very pleased with the trailer hitch for my Daughters Mazda CX7. She received it on the 5th, had it nstalled in on the 6th, and we drove from ArlingtonTexas to Albuquerque New Mexico on the 9th. The trailor Hitch is perfic as was the service form E.Trailor.Com Thank you!
Tybesha
9/10/2011
Hi, First of all I would like to say thank you very much for the very fast service I received my order today,It was 3 days early I installed the hitch in 15 minutes everything worked out so perfect. It was very nice to do business with etrailer.com please put this email on your website, thank you very much.
Adam
9/9/2011
Very quick shipping. Excellent on line videos. Even though I had already bought my hitch before I discovered your web site I used your online videos to install my hitch, so I felt like should at least buy something from you. I'm very glad I did! Very fast service. I will buy my future products from you.
Allan
9/9/2011
Thank you so much for upgrading my order to priority shipping. It has been so easy finding what I needed and ordering the item. Very good experience.
Allen
9/9/2011
Order was shipped promptly, Free upgrade to 3-5 day shipping and they actually shipped it on a holiday. A pleasure doing business with.
Anthony
9/9/2011
Easy to find guidance on what I needed, and quick shipping. Thanks!
Chris
9/9/2011
The job is done happy customer.
David
9/9/2011
Best overall online purchase I have ever made. Shipping was super fast and easy to follow with the links you provided. Price guarantee was as stated and unbelievably fast and easy. Products were exactly as advertised, packaged well and easy to assemble. My experience could not have been any better. Thanks for the outstanding service.
Donna
9/9/2011
Really easy to navigate to get the products I wanted, all at the same site. Great price, shipping, and service. Thank you.
Eric
9/9/2011
The whole order process went great. I had been doing my research and found lower prices on all of the Items that I needed and etrailer did not hesitate when I asked for the price match. Also one of the Items in my order was on back order. Etrailer contacted me to let me know about the issue unlike companies I have ordered from before. They offered to swap out the Item I ordered for a like item they had in stock and got everything out in one shipment the same day. Etrailer is a great company to do business with and would recommend them to anyone.
Eric
9/9/2011
Thanks for the expedited shipping, Etrailer and their customer service is top notch.
Forrest
9/9/2011
The best service, staff is great.shipped fast.will buy again.
Kevin
9/9/2011
Very fast, prompt and professional. Their customer service is second to none! I am placing my second order with them today, Would highly recommend
Larry
9/9/2011
Totally impressed with etrailer.com. I submitted my order last evening and received a call this morning saying that all the parts I ordered did not fit together. The customer service person wanted to know if my order was for one application or more. I told her it was for one and she swapped out the part that didn't fit. I have never had that kind of service for a online order!
Lauren
9/9/2011
Fast shipping! Everything I needed.
Terry
9/9/2011
Awesome experience. Received parts in 15 hrs even though I opted for 2 day shipping. T connector was easy to install and worked perfectly.
Aaron
9/8/2011
Website easy to navigate. Detailed information on the bike rack and which allowed me to order the one most appropriate for my vehicle. Good followup with ordering and shipping information.
John
9/8/2011
I've ordered 3 items so far over the past 3-4 years. Each order was shipped promptly and I've received excellent customer service. The free upgrade to 3-5 day shipping on my most recent order was a pleasant surprise. I'll definitely be back.
Joseph
9/8/2011
Etrailer was fantastic. Got express shipping for free and they actuall shipped it on a holiday labor day! weekend.
Larry
9/8/2011
Every thing went well. Sales person spoke clearly, I could understand her.
Michael
9/8/2011
Price was right and the parts shipped right away. I would highly recommend.
Paul
9/8/2011
Great hitch and accessories online store. A one stop shop for everything you need to tow..
Scott
9/8/2011
Fast shipping! I ordered about 6:30 PM Eastern Time on Thursday and i had the brake controller on Monday. The shipping was upgraded free of charge and the order was shipped within an hour. I think the kit for the installation is worth the price. To get the individual items I would have to spend more time to order individual items and probably pay shipping charges for each of the packages of ring clips etc.The instructions are easy to follow.
Steven
9/8/2011
I ordered a Hidden Hitch and wiring harness for my 2005 Toyota Echo on a Thursday morning. 5 minutes later, I received a personal confirmation email from etrailer.com and about a half hour after that, I received a ship notice! The parts shipped that afternoon and arrived on Tuesday afternoon of the next week keep in mind, Monday was a holiday. I can't recommend etrailer.com enough! This is by far the best customer service experience I've ever had online! Lightening-fast shipping, great communication, and a low price...what more could you want?
Cory
9/7/2011
I am very satisfied with this experience so far. The package shipped so fast after I ordered it.
Daniel
9/7/2011
Could not have been easier or more efficient. Your computer seems to have done everything.
Edward
9/7/2011
The products that I order were exactly what I ordered and arrived on the third day after I ordered them. I thought the shipping was a little steep but with gas prices the way they are, what can you expect? I would recommend etrailer to all my freinds.
James
9/7/2011
Ordered a spare trailer tire/wheel. Product was exactly as depicted, and shipping was super fast! Second excellent experience with etrailer.com. Keep up the good work!
Jason
9/7/2011
Order shipped fast. Have not recived product yet. Everything seems to have gone smooth so far. Thanks!
Kary
9/7/2011
Awesome. I have purchase from you guys before. I like your website and your video's of your products, plus you have good prices. Thanks so much.
Kelly
9/7/2011
Very helpful. Knew the product application, made it easy to order. Both girls I talked to spoke excellent English.
Norman
9/7/2011
I was looking for light parts, could not find went on net to find found etrailer.com they had parts I needed, ordered came in very quick time. I would use them again saved as favorite dealer great job.
Robert
9/7/2011
The best internet experience of my life. It does not get any better than this. Lightning fast shipping. Thank you for saving my mountain biking weekend, by getting the hitch here in two days!
Robert
9/7/2011
Just finished a wiring job with parts I ordered through you. Your website, video guides, service, shipping speed, etc., are all fantastic. Thank you for being a great company.
Scott
9/7/2011
Thank you much for the express shipping. My adapters arrived today. The area Thule dealers where I live do not sell the road rim adapters separately from the straps ... so I was very pleased that your company carried them. A pleasure to do business with you.
Stephen
9/7/2011
I am very impressed by the follow up and follow through by your reps. They kept me informed of the status of my order at every step, were courteous and professional, yet personal. The items arrived when promised and were in good condition. The free shipping was a very big plus, especially when considering that the items weighed in at 87 pounds! Ill be back will future needs and will recommend etrailer.com to all of my friends and acquaintances! Thank you!!
Timothy
9/7/2011
Thank you. This is excellent customer service again.
Benjamin
9/6/2011
Very happy with my shopping experience.
David
9/6/2011
I've placed two orders with Etrailer now, and the service has been excellent. My first order had items i unknowingly didn't need and I was able to return the items with no issues. Customer service is knowledgeable and very quick to respond.
Edward
9/6/2011
I have recommended etrailer to friends and others that were looking for trailer and towing parts and will continue to do so. Good businesses are built on good service.
Gordon
9/6/2011
etrailer is the BEST! Super fast response all the way thru! Highly recommend them AAA+
James
9/6/2011
Wow! I am seriously impressed with the speed and accuracy of my order with etrailer. My shipping was upgraded at no extra cost, I received all the items I ordered, everything was exactly as described, and I had everything hitch, wiring, mount, and ball completely installed and ready to go in about an hour a week before I thought I would! I always have concern dealing with a faceless online vendor, but etrailer.com was amazingly easy to deal with and did a great job. Thanks!
John
9/6/2011
Thank you for all of your help, the wheels worked great and you got them to us on a timely basis. I will continue to use ETrailer any time I need trailer supplies. Keep up the great work.
Kirk
9/6/2011
Quick, easy and painless, and it was in-stock too. It doesn't get any better than that.
Mark
9/6/2011
ordered it, it came, it was installed, its cool. I got a hitch for my little Volvo C30. Its a sporty hatchback so I was concerned about the fit and how well the hitch would work for hooking up a rack for my mtn bike. The instructions were good and while it took me a little longer than the quoted time to install, Im a picky kinda guy so these things always take me a little longer. I must say that the fit is quite good. The exhaust system is fairly close to the hitch frame, but cranking some serious Gs in all directions as a test proved that there is no touching or rattling. Ive used it for my bike rack and theres no problem in that department either - though thats probably not much of a test for the hardware. Good product. Came quickly. I'm satisfied.
Raymond
9/6/2011
Fit great thanks...
Roger
9/6/2011
I am very pleased. I was suprized how quickly I received my order. The instructions we short but accurate.
Thomas
9/6/2011
So far, this experience has been way above anything I have experienced on a web order. You guys not only acknologed my order, you identified that the order has shipped on a Sunday. Then you have asked me for my input on my experience. This is great and I only hope that the merchandise I ordered is as outstanding as your support. I will follow up with details of my installation once I receive the product.
David
9/5/2011
I purchased items from e-trailer several weeks ago. Because their service was so good I placed another order for items I need for my new trailer. Many Thanks!
Hale
9/5/2011
I am very happy with both of the hitches I bought from etrailer over the years. Customer service is great and the products fit perfectly.
John
9/5/2011
One of the quickest wins when searching for what I wanted. I ordered a receiver hitch and trailer light adapter. I put in the year, make and model of my vehicle and the part was presto magic there. Ordered it with free shipping and then received an email that upgraded my shipping. Outstanding.
Jon
9/5/2011
Perfect. Shipped earlier than promised and at no cost to me. Every step was communicated via e-mail and contact people gave information in case I had any questions. Highly recommend using etrailer
Kurt
9/5/2011
Had no trouble ordering, found what I was looking for in no time. Excellent service!!
Richard
9/5/2011
Etrailer goes out of there way to make sure your order is taken care of, its a pleasure to work with these professionals.
Aaron
9/4/2011
The service was Great and shipping was fast. Thanks!
Richard
9/4/2011
Thank you for offering such products, most towing mirrors I have researched were cheep looking or interfered with the current mirror operation. This mirror looks like it came as part of the truck and finding the correct units and purchasing the product were simple. Etrailer went above and beyond my expectations.
Robert
9/4/2011
Great service. Easy to use. I liked that I was provided several options for the product I was looking for and etrailer gave me a side-by-side comparison. They were also very generous in upgrading my shipping option with no cost to me. I'll shop here again when I'm looking for replacement or upgrade parts for my trailer.
Steven
9/4/2011
Everything points to just one great shopping experience with your company and I will be sure to come back if my needs for your products come up again. Thanks for the upgrade in shipping.
Don
9/3/2011
Very easy to work with and friendly staff.
Jason
9/3/2011
I appreciate the knowledge of the customer service. They are very considerate as well as quite quick about finding items, explaining solutions, and taking orders. I placed an order just this week, my cell phone says it took 4minutes 16seconds. Pretty good in my opinion!
Michael
9/3/2011
It was a real pleasure doing business with you!! It took less than a week to complete our transaction from placing the order to recieving it. Not many other web based businesses are that attentive to their customers needs. I will be doing business with you again and will recommend your company to all my friends and family. Thanks again!
Phillip
9/3/2011
Again quick shipping and the price pledge was honored. I shopped around and etrailer always seems to have what I need, next up plug to put in bed of truck for fifth wheel.
Robert
9/3/2011
Excellent service. I ordered on a Thursday with 5 day free shipping and etrailer upgraded my shipping at no cost and my order arrived the next day! Not only would I order from them again I would recommend them to friends and family.
Steven
9/3/2011
I was blown away by etrailers excellent service! My order was shipped and delivered in less than half the time I expected, and the items price was the lowest I found. Etrailer is definitely a class act.
William
9/3/2011
I just purchased an older pop up trailer and have zero experience with any online rv parts companies. I needed a few things and google sent me here. I cannot say enough good things about my online experience. The customer service was second to none. I WILL be ordering again and again as my rv career grows!!
Brian
9/2/2011
Very good service.
Bruce
9/2/2011
We received our hitch exactly when promised and had it installed by a mechanic friend. Etrailer was a good company to purchase from. We had no problems at all.
Dave
9/2/2011
Good service.
Diane
9/2/2011
Great customer service! Communication is prompt, detailed and informative! Well done! I have ordered from you before and will continue to do so in the future. I have recommended your company to all of my family and friends as well as bragged about your service on Twitter. Great job and thank you!
Doug
9/2/2011
I am very happy with the way my order was handled, very fast and efficient.
Howard P.
9/2/2011
Very good customer service fast shipping, email updates, tracking info... Good Prices.
Jason
9/2/2011
Good prices, section and service. This is the second time I have purchase from etrailer - would recommend!
Kean
9/2/2011
I ordered my hitch Wednesday. I was hoping it would be delivered by Friday. It came on Thursday and I installed it that night. Simple! Your rep rocks! Nice honest guy! Thanks.
Randy
9/2/2011
etrailer had what I needed at a much lower price than everyone else I looked at. The products I purchased are the same as the more expensive products at other stores. I am very pleased that my shipping was upgraded for faster delivery. I will recommend these guys to my friends and I will be back!
Ronald
9/2/2011
I was pretty happy to find the parts I needed, and even more happy to know there on the way here already!
Stephen
9/2/2011
I ordered the wrong pin my fault but everything else was PERFECT!
Aaron
9/1/2011
Thank you very much for the information and the diligence. I wanted to say also that the transaction workflow of your site was one of the more efficient I have used so far. It was easy, with the shipping fees evaluator and the payment process was particularly fast! I'am sure I'm not the only one to mention that! Bravo!
Antoine
9/1/2011
Superior service..... My order shipped the same day it was placed. Arrived at my home in Florida 2 days later. Way to go!!!
Gary
9/1/2011
Best prices ship almost instantly.
Jack
9/1/2011
Thanks everyone, for the super service on my order,,, OUTSTANDING!! That's why I never consider any other place other than etrailer.com,,, even though I could buy out of state and save a few bucks on taxes, I could never get this kind of service. Really looking forward to getting the order and putting it on my 2011 Dodge Ram. I will send pictures of the installation. Can't wait. Have already printed out the installation instructions and am itching to get started. We are going to pull the Ram behind our Class A motorhome so I know I will get a lot of questions as to where we got the hookup, and will be glad to inform them about etrailer.com. Thanks again.
James
9/1/2011
Extremely fast shipment.
John
9/1/2011
They upgraded my delivery to fit my needs at no expense to me which was great!
Joseph
9/1/2011
Nice experience! Super fast service. More than I expected!!
Lynn
9/1/2011
Can't wait to get the new trailer hitch installed on my Escape. Placed the order today at noon, received a confirmation email saying it was in-stock and ready to be shipped at 1:00, received another email at 5:30, saying my order had been shipped, with shipping upgraded to Express. Haven't received it yet, but impressed with customer service so far.
Mary
9/1/2011
I ordered a hitch for my new 2102 Kia Forte 5. I received it sooner than I expected. It fit perfectly. I saved $200 by doing it myself rather than having the dealership install it. This is the second hitch I have ordered from e-trailer.com. If I need another hitch in the future, e-trailer.com will be my first step!
Robey
9/1/2011
Some of the best Service that I have had!!!! Ordered the part on Sunday and Actually shipped that same day with expedited service!!! Thank you etrailer for the sense of urgency!!!!
Andre
8/31/2011
I looked online for a hitch to fot my 2011 Subaru WRX i found what i wanted, but i have an exhaust upgrade. I first went to the local shop and bought it from them..... First off it was 70$ more, they ordered the wrong brand, and the bracket for a sedan not a hatchback. I went home ordered on etrailer.... I got the Hitch reciver pin and clip and wiring harness all for only 20$ more than my local shop charged me, for the hitch only. The hassel of having to return it and being pissed that the local retailer couldn't even order the right i will not go anywhere than etrailer again.
Brad
8/31/2011
Thank you Etrailer, especially the rep who took care of me. I needed a cargo carrier ASAP in order to take my son up to college. She made sure I got the delivery just in time. Great products and Great service from etrailer.... What more can one ask for. Thank you once again.
Brenda
8/31/2011
I am so satisfied with your products and service, I've gotten to were I no longer shop around, just go to your site and purchase.Thanks!
Carl
8/31/2011
Thanks u we will try and send business ur way great customer serv.
Danielle
8/31/2011
Etrailers website is easy to use and quick to find what you want. The videos are great helps. My order recevied free upgraded shipping, and arrived quickly.
David
8/31/2011
Great service,in stock item, great price and real time free shipping. Wow Who could ask for more. I'm happy so far.a very good sales person. she does you proud.
David
8/31/2011
Awesome service! ALREADY upgraded shipping!
Donnie
8/31/2011
Thank you for your attention to detail without which I would not have had such a pleasant experience in dealing with your company. My complete order arrived much sooner than I expected, in perfect condition and I installed it all without a hitch (no pun intended.) Your research paid off.. I'll be back and I'll tell anyone listening about my experience with e-trailer. You do what you do well
Frank
8/31/2011
Received my "stuff" today. Let me thank you for your exceptional service. It's not often that one finds an online company that goes to the length you do to please the customer. Be assured that I'll be back next time I need something marine.
Jeff
8/31/2011
The product worked like a charm,was easy to hook up,the shipping was fast. would have no problem ordering other parts if i need to.
Leslie
8/31/2011
Very nice shopping experience. Quick and easy checkout. The best I have ever dealt with. Thank you.
Lisa
8/31/2011
Great service. Thanks. Will keep you in mind for the future.
Malcolm
8/31/2011
Thanks! All the reviews I have seen about etrailer have been great. I'm sure it's because of the product and the outstanding customer service.Thanks again.
Marc
8/31/2011
I placed my order on Monday, and took delivery wednesday of the same week. Thanks etrailer.
Matt
8/31/2011
You are awesome....such a fast response....i truely appreciate it....thanks a bunch.
Matthew
8/31/2011
I found etrailer by web search and Boy am I pleased. Needed a part for a favorite customer and found, and purchased,it here. Smooth transaction and service beyond expectation. Thank you
N.m.
8/31/2011
Thanks for the upgrade on the shipping. I appreciate it. Best Regards.
Paul
8/31/2011
The service has been top notch. The shipping is fast and accurate. Thank you for your excellant service.
Paul
8/31/2011
Thank you very much. I was very impressed by the quality of service of your company. I will recommend "etrailer" to any of my friend in need of a trailer hitch.
Renaud
8/31/2011
Awesome buying experience. Customer Service is very helpful and prompt in their responses to questions, price matching, etc. Delivery was faster than anticipated! No complaints! I've already recommended etrailer to a friend looking to get a hitch for his van.
Richard
8/31/2011
Prompt shipping, very good customer service.
Rosalind
8/31/2011
Thank you very much, I'm a first time customer, I am very satisfied with "etrailer" and your step by step communication. When I'm ready, I will certainly buy my trailer winch from you.
Rudy
8/31/2011
Excellent service, Excellent product. Will definetly use again!! Thanks!!
Ryan
8/31/2011
I thought i was delt with in a very professional maner, and yes i will recomend etrailer to all my friends.
Stephen
8/31/2011
Great experience! Courteous, knowledgeable and efficient. Tried several competitors. Not so knowledgeable or courteous. Just wish they sold more items so I could shop with them more. Keep up the great work.
Terry
8/31/2011
What tremendous service! -Answered questions to make sure I had the right part number. -Hassle free on-line ordering -Immediate response for order verification..even with a personal response. -Upgraded my shipping time line -and..believe it or not..was shipped in about 2 hours from order wow!
Terry
8/31/2011
Easy to order great customer service!
Blane
8/30/2011
I'm telling you this place is a dream....I was able to get the parts I needed and finished in record time. Office person was fantastic to deal with and although I am a novice at dealing with parts, she was great and asked the right questions and let me verify what I needed on the web site... I'll be back to deal with this company!!!
Charles
8/30/2011
Ordered a Class III hitch and wiring harness for my 2006 Jeep TJ. Best pricing on the net found here as well as expedited shipment. Way to go E-trailer! Ill be back for sure.
David
8/30/2011
Products were shipped early, and everything was the way it was supposed to be. I will use this company again in the future.
Edward
8/30/2011
Your rep did a great job on the phone while i took mesurements, all parts arrived correct and fast as could be, i couldn't expect any more from a company or person, my buying experience was great to say the least. thank you for your knowledge and support, i wish all companies did business like you do. i will recomend your company to all the people i know for trailer needs, thanks again .
Jeff
8/30/2011
Very helpful help desk staff. Your rep was very helpful in providing options and suggestions regarding the type of bike rack and hitch to order. She also ensured that she would try to get the order out for delivery ASAP as I was heading out of town for the long weekend....and she was successful. Thanks! Will absolutely recommend etrailer.com to my friends.
Jeffrey
8/30/2011
Thank you very much. I'm impressed already with the service and responses I've received...and it is just the beginning! Smile.
Jim
8/30/2011
Thank You,your site is very clear and user friendly.
Joe
8/30/2011
I found the small part immediately at etrailer after a search of the Thule site found nothing. Etrailer shipped the same day and kept me notified of the process. Can't beat that. I should also mention the low price. Amazing!
John
8/30/2011
I had a very nice experience with your rep while ordering my fifth wheel rails. She was very pleasant to deal with.
John
8/30/2011
Excellent service, especially the order tracker!
Josh
8/30/2011
Easy to navigate website with decent prices. I've bought several items from etrailer over the past few years and have always been happy with the results.
Michael
8/30/2011
Very good. Because of my car2008 Hyundai Accent hatchback I couldnt use a regular trunk/hatch mounted bike rack, the plastic spoiler wouldnt last long. I was told by the bike shop that the best bet is a hitch mount system, and that it would cost at least $300. In defiance I started looking for other options on the net. For $214 to my door, I can bolt on a hitch made for my car, and have a 2 bike rack that folds down to allow access to the hatch area of my car. This is great! I plan on buying a cargo carrier for camping later in the year, and etrailer will get my business. I ordered late sunday night, and the products shipped the following monday and arrived on Wednesday. I could not be more pleased with etrailer. I plan on uploading install pics for my specific car for them to use at their discretion. I am very pleased with this company.
Michael
8/30/2011
You people at etrailer scared the crap out of me. I came home today at 4:30 today and my trailer hitch was delivered. What are you guys trying to pull??? I ordered my trailer hitch Monday morning and it shows up in 24 hours... What the heck??? I didn't expect it to show up until the end of this week. Thanks... you guys are super fast....
Mike
8/30/2011
Great experience the employees went the extra mile to make sure I was satisfied. Website is easy to use plus the install videos are a great help as well. Will definatley recommend.
Vincent
8/30/2011
Great, good price fast shipping great communication.
William
8/30/2011
I have been looking for months and they had exactly what I needed and shipped it ahead of schedule.
Clark
8/29/2011
Etrailer is great! Easy to order, fast delivery, easy to install, and a great price.
Edward
8/29/2011
Thank you very much!!! I am very pleased to have done business with you and have bookmarked your site in my computer! Please feel free to share my appreciation with your co-workers!
Gary
8/29/2011
I have used etrailer before and as before it was a pleasure.They always have what I need and it is shipped almost before I close my browser.
Jerry
8/29/2011
Great selection and fast shipping. I will definately shop here again.
Jesse
8/29/2011
I think your business is outstanding. Your response time to my order and the shipped time in less than 4 hours is just amazing. I read other reviews and was pleased with what other customers had to say about your service.
Jim
8/29/2011
Great, thank you so much for all your help today, you were extrememly polite and helpful every step of the way. I will definitely refer you guys to friends and family for their trailer needs. Cheers!
John
8/29/2011
Quick, easy, and accurate. A very good experience.
Ken
8/29/2011
Great.Easy to find what was looking for and enough detail to make a smart decision one which hitch and accessories best meet both my need and my ability to install. I have exited 7 e-tailers that compete with you due to frustration in negotiating thier poor sites.
Larry R
8/29/2011
A++ as always! thx guys!
Michael
8/29/2011
Thank you very much for the shipping upgade as it's actions like yours that make a good company a great one! I ordered these parts for a friend of mine who is afraid to put his credit card info on web, but he did well picking out your store as it is more than apparent that etrailer is a customer oriented company. This is how things should be as it causes a ripple effect, anyone I know that has a need for trailer parts of any kind I will be sending them your way as you have impressed me to no end. I wish all American Company's treated there customers with the respect and courtesy you have shown me. I will suggest to him that he take pictures of his installation.
Michael
8/29/2011
Very fast turn around time, shipped the day I ordered.
Michael
8/29/2011
You folks are number 1 for trailer parts and accessories. Great service and delivery as promised.
Peter
8/29/2011
I placed an order and within 4 days it was delivered. Great price and fast delivery.Will do all my future trailer needs with etrailer.com.
Robert
8/29/2011
Received promptly, packed well, installed and makes me happy.
Robert
8/29/2011
The hitch arrived on time. I installed it in less that an hour and a half.
Robert
8/29/2011
Just wanted to thank you for my order. My order came faster than expected. Your shipping charge was the best I could find for a small order. You can bet I will order again.Thank you again.
Wayne
8/29/2011
First Class company! From beginning to end the service was outstanding.The product Curt was much better then anticipated. Installation was simple-twenty-one minutes Components where high quality and instructions very easy to follow....Well done ETrailer
Dennis
8/28/2011
Excellent experience. Just selected my vehicle and it told me which product will work. The shipping was very fast and product was exactly as described. The brake controller with vehicle specific adaptor was possibly the easiest thing I have ever installed. Very satisfied and will definately buy from or recommend again.
Edward
8/28/2011
I was surprised by the prompt delivery - only three days after placing my order! I had selected etrailer based on price, after a thorough internet search, but I was not expecting such good service. Their customer service kept me informed of the status through email, and let me know that I had been upgraded to a faster shipping method, at no further cost. Thanks!
Garry
8/28/2011
The transaction was a refreshing pleasure beginning with the rep who answered my telephone call. Although the item wasn't listed on the internet , listened to what was needed, promptly located the proper item the ffirst time! and quoted an accurate price including the total shippiing and associated tax. In addition she expedited the sale and shipping . my purchase was received in time to meet my committment, Thank You!
Gayle
8/28/2011
These guys are amazing. Ordered my wiring harness today, on a Sunday afternoon, and it has already shipped. The hitch I ordered arrived quickly and well packed/wrapped so my expectations are high for this order as well. Couldn't be more pleased so far.
Joel
8/28/2011
Took only 20 minutes to install. Like the way it looks, flush to the bottom of the bumper.
John
8/28/2011
Etrailer was great. Placed order Sunday afternoon, had all products Wed Noon. Easy interaction, and well informed with emails throughout purchase and delivery.
Michael
8/28/2011
I am totally impressed, this is a very professional Co. that has its personel covering all the bases!! Well done yall !! Thanks very much!
Tom
8/28/2011
Service and communication best I have ever had. Glad to have found you.
Allen
8/27/2011
A great buying experience... ordered my trailer hitch on Wednesday it was delivered on Friday installed it myself Staurday. What a pleasure to deal with a responsive company!!
Barry
8/27/2011
This is best shipping!
Esad
8/27/2011
I though all the positive comments I read on this site were posted by the company as they were so complimentary, but now I agree. Great service. Ordering was easy, it arrived in 3 days when forecast for 7, and assembled without problem. All parts were included, instructions were clear, and the product is nice quality. I'm very pleased with the whole experience. Thanks. I'm saving this URL in my favorites for when I need other toys for my Jeep.
James
8/27/2011
Etrailer had the lowest price I could find on the trailer lights I wanted. Shipping was fast, complete with tracking. That's all I can ask.
John
8/27/2011
Excellent service. Very good communication. Waiting on my shipment, but I have no doubt it will arrive on time and in good condition. Very happy with the transaction.
John
8/27/2011
I give the whole experience from shipping to installation a grade AAA. I recieved my hitch in 3 days and with the help of the video and hand instructions the install went without a hitch!HA HA Highly recommend etrailer.com. Best internet buy I've ever experienced.
Keith
8/27/2011
Great experience very fast shipping very helpful staff got item in good shape!
Phillip
8/27/2011
Easy, easy ordering process. very quick on getting my item shipped.
Steve
8/27/2011
Product was delivered in 3 days and installation was a snap, thanks to the instructional video. Great overall experience.
Therese
8/27/2011
Wow I place my order at 4 pm and it was already shipped by 6:30 pm! It took less than 3 days to get my bike rack! I am seriously impressed by etrailers service! Thank you.
Ana
8/26/2011
Great Service!
Billy
8/26/2011
The process was fast and easy. Would do business again!
Chris
8/26/2011
I had a great experience ordering from etrailer. The parts showed up earlier than expected and were as advertised.
Darin
8/26/2011
Awesome. Installation video is great. Thx
Doug
8/26/2011
etrailer is an excellent site! Very easy to navigate and found what I needed. Appreciate the install video so I know exactly what to expect in completing the job. Quick service on confirmation of order, great price, quick shipping and product arrived in excellent condition.
James
8/26/2011
Excellent Cust. Svs and shipping. Everything as promised and on time. Will use again.
James
8/26/2011
The ordering process was easy. The delivery process far exceeded my expectations. Fast 3 days including the day I ordered it and Free. You can't beat that. The product looks good. The price was reasonable. The customer installation was clear and doable in about 1/2 an hour.
John
8/26/2011
Second time I used your services and it was utterly awesome just like the first. You guys blow away the competition with prices and shipping and customer service. Thanks! Your assistance was spot on and I received my order in the 3 days just as you promised. I am on my way to Wyoming from Nevada with the new trailer lenses installed! 2 weeks vacation!
Michael A.
8/26/2011
I found the web page to be most helpful, and easy to navigate.The prices are most attractive, and the quality of the products is excellent. I definitely would recommend etrailer.com to anyone looking for trailer parts and/or accessories.
Roy
8/26/2011
I thought your site was awesome and the price was great. Thank you so much for the added quick delivery on my order. I can't wait to have it installed once again thank you.
Stephanie
8/26/2011
An excellent job producing the Navy Retirement receiver hitch place. My ladies dad enjoyed it very much and it was delivered on a timely basis.
Tom
8/26/2011
Great service and best price I could find.
Alan
8/25/2011
The cipa slide on towing mirrors are great! I recieved them four days after the order was sent in. Very satisfied with them and my first order from e-trailor. Thanks!
Charles
8/25/2011
WOW, talk about fast service. Shipped same day, I will definitely be back. Thanks!
Charles
8/25/2011
Easy to purchase, shipped super quick, thanks!
Cynthia
8/25/2011
Very professional, easy to use web site, ended up ordering with one of your reps. good / knowledgeable Acct. Rep CSR.
Jack
8/25/2011
Thanks for the shipping upgrade. I purchased from you once before and was happy. That's why I'm here again (and the price).
James
8/25/2011
Super service!! I called in my order and your rep made sure my order shipped the same day so I would get my parts and install them before we went on vacation. Great service and assistance !!
Joseph
8/25/2011
Very responsive from the get go - responded within 5 minutes of initial order and got another e-mail within an hour to confirm all products were in stock. Later in the same day a third reply from etrailer to tell me that the order had shipped! Convenience...responsive...good prices...I will definitely purchase here again when I need more parts for my trailer!
Kirk
8/25/2011
I want to thank you again for your personal/professional customer service in the selection of my part. The knowledge that you had expedited my purchase and your pleasurable attitude will make me a repeat customer @etrailer.com. Thanks again!
P
8/25/2011
Your rep made sure that the part was going to fit my year and type truck before she would place an order and that they had it available for shipping. She was very helpfull and knew her parts. She followed up with e-mails on conformation number and also with a 2nd e-mail on shipping info. She is a asset to your company!!!
Richard
8/25/2011
Great products and team at etrailer. Also appreciate the clean accurate website. Thanks.
Stephan
8/25/2011
Impressive!! My parts were shipped less than two hours after I submitted my order. Will definatley tell my friends!
Terry
8/25/2011
Lets just say Honda wanted $182, and I got the same thing for $99. Extremely happy with this purchase and the instructions were top notch. You guys are GREAT!
Wayne
8/25/2011
etrailer was great to deal with . Very professional and fast service with excellent prices .
Andy
8/24/2011
Very informative site did not know much about what I purchased. Shopping pages aided in making the right decision on the products I needed. Also found I will recieve it faster than expected. Thanks Etrailer!
Chris
8/24/2011
I buy parts online at least 3 times a week this is the best service I have ever seen. I will be sure I buy more parts from you guys!
Ivan
8/24/2011
Wow! Ordered on Monday, received on Wednesday at noon! You folks are the best!
Jerome
8/24/2011
Etrailer.com is a rare company to do business with. In this day of poor service and little concern for the customer etrailer is the exact opposite! Not only do you find reasonable prices but beyond excellent customer service and expert help and advice. When you write or call you get a rapid response. For a trailer novice like me the help I received was invaluable. A++ service and a great help website. It is the only place I will do any business with relating to trailers. Every person throughout the process needs to be thanked!
Lawrence
8/24/2011
Fast shipping, great prices, will be getting my business again. thanks.
Mark
8/24/2011
I have ordered 2 hitches from etrailer now and both times have been absolutley effortless with outstanding service and fast shipment. Thanks very much!
Mike
8/24/2011
Exceptionally quick service and shipping along with up to date communication regarding order. Very easy to use website for locating specific merchandise.
Robert
8/24/2011
Wow, what a pleasure it was to order from you and use your products! The trailer hitch was well-made with a tough coating and it installed perfectly in less time than the directions said it would take. The wiring harness worked fine and I really appreciated the video on how to install it on my specific car model. I had zero trailer experience before this, and I just hauled a sailboat 600 miles with no problem.
Scott
8/24/2011
e-trailer has outstanding customer service, the likes of which I rarely come across. I even reached a real human after hours when I called the 800 number.
Travis
8/24/2011
Great service received in three days, no trouble installing. Great savings with this do it yourself project.
Warren
8/24/2011
Thank you again for rapid and pleasant service!
Aku
8/23/2011
Really simple, great customer service, and the free shipping over $150 really pays off! Thanks!
Corey
8/23/2011
Thank you very much. Etrailer's customer service is outstanding, probably the best I've received anywhere.
Darrell
8/23/2011
Ordering what I needed was easy and trouble free, and in stock!! Shipped faster than expected. with everything secured in one package. The right parts at right time. Received email within minutes with another later informing me they were shipped with tracking info. Can't ask for any more than that! And Hitch bolted right up and fit great, as did the wiring. Thanks etrailer!!
Dennis
8/23/2011
etrailer upgraded my shipping at no extra cost. This is awesome. I would certainly recommend etrailers. Thanks!!!!!
Eddie
8/23/2011
The only thing left to do better is to give the items away. Great job. Great company. Thanks for the stellar service.
Gary
8/23/2011
Product arrived quickly. The hitch fit my Lexus 400h perfectly. Price was great, delivery was fast, product was just what I wanted. Great.
Gerald
8/23/2011
Thanks! Excellent service as always!!
Jack
8/23/2011
My experience was very easy and pleasant, your rep was very helpful and curtious thank you!
Jeff
8/23/2011
Your service was fast and I was kept informed of the status of my order every step of the way. The item was exactly as ordered.
John
8/23/2011
Wow, I got just what I wanted just when I needed it. Outstanding service..Thanks
Mike
8/23/2011
You guys are a pleasure to do business with. I always price-shop once I know what I want. I found only ONE retailer cheaper than you on this controller, and it wasn't by enough for me to take the risk, since I have past experience with you. Where can I leave some feedback for your company that gets traffic? The stuff you sent me for my last install was impressively packaged, had ample wiring for even the sloppiest job (don't ask me how I know...), and was of the quality and gauge I EXPECT to see. If I want Chinese stuff I'll shop at a different store, and you sent me the real deal. Anyway, thanks again. Awesome shipping response, and truly please let me know where I can leave feedback that's the MOST valuable to you. Oh, and if you care where I originally heard of you, it was through either NAXJA's forum or through cherokeeforum. Many posters sang your praises.
Mike
8/23/2011
Easy fix-less than two minutes. However, it requires metric wrenches, no problem for me. Cheap way to save an expensive winch!
Ned
8/23/2011
Your rep was very helpful she knows her tow bars very well, thank you for all the help!
Paul
8/23/2011
Excellent service, excellent assortment, high quality items.
Philip
8/23/2011
Ordered Monday received Tuesday-Great service but what else would I expect from a Missouri company!
Raphael
8/23/2011
Got the confirmation. So happy I found your site. Tell management that customer service is exceptional. Meaning you. Thank you again.
Rosanna
8/23/2011
Your rep was extremely professional, helpful and friendly. I have run call centers before, and Id hire her in a minute!
Ross
8/23/2011
Great buy, great products, low process, great customer service.. They were able to help me find the product I was looking for.. Thanks etrailer!!
Rowell Chris
8/23/2011
The products arrived ahead of the anticipated date.Easy set up on my 07 Odyssey. Took me 20 minutes to install. Real to life Live Help is great, hope you can manage to keep it up.
Salvador
8/23/2011
Pretty straight forward, took me about an hour to install the hitch and wiring harness on a 2011 Chevy Aveo very little room to work. Service was great, product great and shipped very fast.
Stan
8/23/2011
Ordering was easy. It shipped within hours of my order and arrived in 3 days. I don't think any other company could have done that! I will definitely use this site again!! and highly recommend it! Tracking software was awesome and you can see exactly where each package is at any time.
Thomas
8/23/2011
Hitch came on time and was easy to install, what I liked most was the on-line video. Video was well detailed and explained everything perfectly. Thanks!
Tom
8/23/2011
I just wanted to thank your company for extremely fast free shipping. The ordered bike rack arrived after 2 days. Also I would like to thank a customer service lady, which took my order for her professional advise in helping out ing the right rack. You guys are great!!!!
Tom
8/23/2011
Etrailer sent the Blue Ox baseplate the day I ordered it. Arrived promptly and in perfect condition, thanks to Etrailer packing and UPS . Great price and wonderful customer service. In the future, I will check their website first when looking for an item.
Warren
8/23/2011
I made an order last night in the 22 of August 2011, I order two pieces from etrailers.com the next morning I get a call from one of your reps. Stating that the prices I ordered were not compatible with eachother and helped me find another piece that was as close as possible to quality and price .... WOW !!!!!! I would have never expected it.... If it wasnt for your rep. I would have received the items put them all together and then call u guys up and got mad at u out for something that was my fault... Well all I have to say is thank you and I will defanitly be buying from etrailers.com and will recommend it to anyone.
William
8/23/2011
Your site makes it easy to navigate and purchase needed items that would be difficult to shop for... Thank you so much!
Anthony
8/22/2011
Thank you for your quick service and excellent, personalized communication. My order was small, but you treated me like a huge customer. I will definitely remember etrailer.com for any future needs.
Bruce
8/22/2011
It was great working with you. I am picking up a new boat which i needed the hitch as soon as i could. thanks for the fast service.
Dale
8/22/2011
Good pricing, good products, good delivery.
David
8/22/2011
Thanks for the early shipping my tire and rim looks great.
Edward
8/22/2011
How did you do this???? Almost exactly 48 hrs after ordering I come home to find my hitch package sitting at my doorstep??? I did not expect it for a week. I don`t remember where you ship from but I live near Amarillo, Texas. Now that was service! You guys rule when it comes to getting an order out. THANKS! Refer to a friend? You betcha.
Jerry
8/22/2011
Very easy site to navigate and order from.
John
8/22/2011
Great service at very good price. Super fast order fulfillment with superb email notifications. If the quality of the ordered products is half as good as the price and service thus far, etrailer.com gets all my business from here on out.
Mariner
8/22/2011
Great! I appreciated the email communication, quick processing and shipment of the product and good installation instructions with photos.
Michael
8/22/2011
Magnaflow stainless mufflers- excellent product- excellent pricing- excellent service, and prompt.
Richard
8/22/2011
Great Communication, fast shipping. Would recommend and use again.
Robert
8/22/2011
Easy web site to navigate and was easy to see what is available. I'm sure I'll be back if I need more parts!! Thanks for the quick service!! You even mailed out on a Sat.- great promotion for you!!
Ronald J.
8/22/2011
All I bought this time was a wiring plug, but I know where to look in the future for trailer-related equipment. Your website and selection were dynamite, and your service was outstanding. I wish all web-based retailers were this refined.
Tom
8/22/2011
I just made my 2nd purchase today. A few weeks ago I ordered a class III hitch for my Mazda CX-9 Grand Touring. Today I ordered an Xtc 4 Cross Country Rack. My last order shipped quickly and I recieved it sooner than expected. They expedited my order today as a thank you for another purchase. Etrailer.com is an excellent site with great prices and great customer service! I will be coming back, as I want to order a cargo basket and bag to install in my hitch also.
Troy
8/22/2011
I think I'm a bit slow posting this, but etrailer was much faster at getting my brake lines shipped. I was quite pleased with all aspects of the transaction, communication, shipping, packaging and product. As soon as I can get some pics I will submit them and maybe get my vehicle spotlighted. I can almost guarantee that my vehicle is one you haven't seen before.
Wayne
8/22/2011
I was very pleased to hear that your staff had picked up on a mistake that was mademost likely by me. I ordered a hitch then on another order I ordered parts for said hitch. Your staff picked up on the fact that the supplies i ordered did not match the hitch size. They called and together were able to correct the mistake. I thank you all. You have all my business and my recomendations to all my friends. Again thanks!
Even
8/21/2011
Etrailer web site is great, the sidewinder I ordered is just what I wanted. They were straight foward and provided comparisions to other ones and gave you the information you needed to what you needed for the unit you have. When etrailer says your order will be shipped the next day they will and it arrived as expected with all the parts needed. The instructions are well written and easy to follow. Great Job Etrailer this was the second order and both were easy to order and fast delivery.
Frank
8/21/2011
Ordered late Tuesday afternoon with regular shipping. Recieved order next day early afternoon. Exellent service!!! Courteous staff got me a tracking number right away.
Robert
8/21/2011
Odyssey installation was just as simple as the video showed. 10 minutes, and I was done! Thanks for such a professional product.
Steven
8/21/2011
The website is robust with many options for my 05 Jeep Grand Cherokee. Seeing the install videos prior to purchase made buying the trailer hitch and light connection easy. Keep up the great work and Im looking forward to my next purchase.
Duane
8/20/2011
Found everything quickly and easily, shipping was fast and uneventful. Couldn't be happier.
Edward
8/20/2011
I ordered my trailer lights on the 15th and they arrived on the 20th. The correct lights was sent.
John H
8/20/2011
Very nice and helpful. Will do business inthe future if needed and recomend your business to others. Thank you.
John&Fran
8/20/2011
I appreciate the extra effort extended by E Trailer to upgrade my shipment from standard to priority at no extra cost to me. This way I can receive my purchase ahead of the expected delivery date. Definitely will consider E Trailer in the future for all of my trailer and towing needs.
Ken
8/20/2011
Nice, ordered this morning @ 5, back on the computer at 9 with an email that the order had shipped, dang that is fast. Thanks.
Mike
8/20/2011
Great shipping and service. Hitch was a perfect fit and easy to install.
Robert
8/20/2011
Transaction was quick and easy. Saleslady was well versed in the product and pleasant to deal with. Was great to receive confirmation and tracking info so I could anticipate arrival. Shipment arrived 1 day earlier than promised. My total experience with etrailer was GREAT! Thanks for all your help and a good product.
Robert P
8/20/2011
It was a perfect business transaction. I received the merchandise in just a few days. I am very pleased and would be happy to do business again with etrailer. Thank you.
Ronald
8/20/2011
Excellent experience! the price was unbeatable, quality top notch and shipping reasonable... so glad I found etrailer.com - I only wish I had sooner and I could have saved a lot of money on the last hitch I bought.
Benjamin
8/19/2011
Awesome, hidden, and supper easy to put on my car. So worth it. You guys saved me at least $100.
Brian
8/19/2011
A-1 service. You guys rock. I needed to get my order here in 3 days. Your reps gave me the personal attention to get this pulled and shipping in a matter of hours. This is the umpteenth good experience I have had with etrailer, and the 3rd above and beyond. I cannot thank you guys enough, nor compliment your service sufficiently. I will be using this experience as a model for my team on what good customer service means! Thanks.
Charles
8/19/2011
I had the best internet shopping experience through ETRAILER. This is the second or third order I have placed with them. Each time the order has shipped in full before the anticipated date, and all of the mechandise has been true to their advertisement. Quality components on time at the best prices, with email status updates throughout the process. I love this place.
George
8/19/2011
etrailer.com is a great company! I have bought several different products from them and have been pleased with each purchase. Their customer service is great! And lets not forget about the people in shipping who make sure the product is shipped out fast! And you can actually get a live person on the line! I am very pleased to write this review and look forward to purchasing future products from etrailer. Thanks for having a great company that offers no hassles!
James
8/19/2011
Your website has lots of products, all at the cheapest prices I found, always a plus in my book. I placed an order and everything was confirmed via email. From the order itself, to when it shipped. That made me confident about purchasing from here. Even without person to person customer service, I felt that your company cared about the customer. Which is hard to find online. My package should be here today. I will email pics of the install asap. Great work guys!
Joel
8/19/2011
Great and quick communication, shipped immediately, good prices, thanks, Ill be back.
Michael
8/19/2011
First time I ordered from etrailer. Everything went very fast and was very easy. I had my swing away coupler in about 3 days. I would deffinately order from etrailer again.
Paul
8/19/2011
Shipment arrived in good time. Fits Honda Pilot as noted. I am happy. Now for a buck to put on it.
Allen
8/18/2011
Very Fast shipping and good communication.
Barry
8/18/2011
Outstanding!!! I don't know if your warehouse is located adjacent to your facility or what, but I am amazed how quickly we receive merchandise. On top of that, you have excellent selection at a great price.
Brian
8/18/2011
Amazing customer service. I purchased a trailer hitch and wiring kit and that day I received two emails one stating that my order was received and another informing me that not only had it been shipped that day, but they also upgraded me to expedited shipping free of charge! Installation was extremely simple and if you follow the directions it only takes a novice about 1.15 hours to DIY! I wish they sold more car parts that just towing equipment because I would buy here just for their customer relations! Excellent!
Bryan
8/18/2011
Great seller, item as described. No extra cost for shipping in Canada Will do business again, thanks!
Carl
8/18/2011
I will never shop anywhere else.this is all in all the best in pintle hooks and hitchs,great quality,fast shipping and very nice customer service reps.Also my customers are so pleased with etrailer products,that I don't ever look for another cheaper brand,quality and durabilty is what I get for etrailer,and with that I will say thank you etrailer,I'm very happy to have stumbled onto you a few years back.
Darlene
8/18/2011
I ordered a Ventline roof vent for my enclosed trailer on Tues. and got it on Thurs. Very fast shipper and vent looks great. Very smooth transaction. Will be buying some new wheels for the trailer after vacation. Great people to deal with. Buy from them.
Edward
8/18/2011
My order was delivered on time, A very good website Thank You!
Frederick
8/18/2011
Awesome service, great product!
Jim
8/18/2011
This is the second time I have purchased a bike rack through etrailer, and once again the service was perfect. Great products, great prices, and shipped quicker than expected. Thank you thank you thank you!
Kevin
8/18/2011
Thank you so much for the shipping upgrade. I am leaving on the 26th to move across country towing my bike rack and a cargo trailer so I am excited to get this receiver ASAP to test it out. I will definitely take pictures and send them to you. I have already advertised for you on my facebook explaining how many choices your website has and how easy it was to find things. Thanks again and keep in touch.
Lauren
8/18/2011
Everything was great. This was my first time ordering from Etrailer so I was concerned about receiving my order correctly and on time. I added 3 – 5 day delivery and received in 2. I received exactly what I ordered and I can’t wait to get my new tires on the trailer and go camping. My plan was to leave on Tuesday and now I can get an extra weekend on my trip and leave on this Friday. Thank you very much.
Lawrence
8/18/2011
Package was delivered exactly when scheduled. Very happy with products. Appreciated emails letting me know when products were shipped and delivery schedule.
Martin
8/18/2011
Ordered on a Saturday, shipped on Monday, delivered on Tuesday. You cant beat that! The pricing was a full HALF of what my local RV dealer wanted for the same exact parts! I dont mind them making a fair profit, but 2x Etrailers pricing is just out of line. I know I'll be back the next time I need something in the category.
Michael
8/18/2011
The trailer hitch is a quality part. It was very easy to install and the video instructions were very helpful. I could not believe how quickly the hitch was delivered. Your tracking page is excellent. Excellent communication via emails when the order was placed. My only comment would be to add some padding to the frame flanges for shipping. When the box was delivered, the box was torn at both flange locations, but the flanges were not damaged. Overall, excellent experience.
Peter
8/18/2011
Good price. Excellent quick shipping, Good price matching. Friendly and helpful staff.
Phil
8/18/2011
etrailer is the only place that I would go to purchase hitches / hitch accessories, bike racks or anything else to mount on a hitch. I could not be happier with the products, prices, shipping and service. I have recommended and will continue to recommend etrailer to friends looking to make similar purchases. Thanks!
Robert
8/18/2011
Shockingly good service and excellent support!!!!
Robert
8/18/2011
I recieved great service from etrailer.com. They have a great selection of items that I could not locate anywhere else.
Scott
8/18/2011
I was pleased with the selection of trailer hitches and the prices. Shipping was easy and very timely.
Stephen
8/18/2011
You guys by far are the most awesome of online auto parts stores I have ever seen,I only wish you would expand your service to more in the accessories dept..Your expediency in shipping is unparalleled as far as I am concerned .. Kudos to you and your staff!!
Stephen
8/18/2011
Etrailers service is outstanding, order was shipped the afternoon that I placed the on line ordre and was received in three days. Great service.
Tom
8/18/2011
Absolutely Awesome! Etrailer.com had exactly what I was looking for. Ordering was easy. I chose the standard 5-7 day ground shipping and received an email stating that it was upgraded to 3-5 day express shipping @ no extra charge!, received my order 2 days later.
Tracey
8/18/2011
You guys are awsom, thanks.
Barry
8/17/2011
First class customer service prompt, thorough, accurate, eager to chase down difficult to find product details, with quick followup, including extra effort with the product manufacturer. Order received one day earlier than anticipated. Chose to order here rather than manufacturer or another vendor purely on the basis of superior customer service.
Bill
8/17/2011
I'm very impressed withe fast and easy way it was to get my item purchased and shipped. I will reccommend this company to my friends.
Fred
8/17/2011
What a wonderful experience. Ordered on Monday and received on Wednesday!!! Great service and prices.
Gail
8/17/2011
I found the products that i neededorded them on-line. Just a few minuites after my order was placed they e-mailed me to say that they got it and that it was on its way. They kept me informed the whole time untill I got my order. VERY GOOD SERVICE...
James
8/17/2011
I have ordered parts from this company before.Shipping was extremely fast and customer service is great.I will be ordering from these guys again if I ever need their services.
James
8/17/2011
My computer has been on the blink,otherwise,I would have responded to this survey earlier. As on my earlier purchases from you,i once again truly appreciated your great service and quality products.Although I took advantage of the reduced shipping cost offer and therefore expected a substantiel delay in receiving my order,I was delighted to receive my merchandise two days earlier than anticipated.Thanks again for a great service.Naturally you will be hearing from me again.
James
8/17/2011
Wow...amazed how quick the order was processed and shipped! 15 minutes after placing the order, I was notified by email that my order was shipped and they upgraded my shipping for free and will receive sooner than originally advised. Thanks etrailer.
Jean
8/17/2011
Holy Moses these guys are fast. I placed my order late Saturday Evening. ETrailer Confirmed it and sent me a personal email that it would be shipped within 24-48 hours. They actual shipped it at 7:30 a.m. on Sunday! The shipping tracker stated that I should receive it on Thursday. Nope... Got it earlier than that... On Wednesday. Everything was correct as I had ordered it. These guys are on the ball.... I will definitely be happy to do business with them again. Thanks.
Jeff
8/17/2011
I place an order around 1:00 pm and I received e-mail confirmation in a matter of minutes. What I didn't expect was to receive an e-mail that the product had shipped by 3:00 pm the same day. So far, this has been a good experience and the part I need is on its way.
Joel
8/17/2011
I ordered a receiver for my car at 10 pm est. By the time i woke up it had been processed and confirmed shipped! Where else today can you get that type of service? Thanks
Michael
8/17/2011
OUTSTANDING SERVICE!!! Order was received much faster than promised. Its great to order a product and receive personal communications from the company. Thanks!!
Michael
8/17/2011
Thank you very much for the quick service, I assure you if I find anything you sell, I need you will have my order.
Michael
8/17/2011
Absolutely fantastic service!!!!!!
Mike
8/17/2011
The service is first class. Clearly the focus is on the customer. That said, the business will continue to prosper. And yes I will return to your website when I need future products. The one question customer satisfaction survey addresses clearly and simply: is / was the customer satisfied. No multi page questionnaire!!
Norman
8/17/2011
Awesome, easy website. Now I'm interested in some other products, this is contagious.
Philip
8/17/2011
This place is super... Fast and reliable, this is my only stop when shopping for trailer type products.
Ronald
8/17/2011
The key to the success of any business is service and I really like your follow up letters. Secondly, I typically wouldnt attempt to do this type of an install myself. I would be too afraid I'd screw something up, but after viewing multiple times the videos on how to do it I didn't hesitate and got it done. I think your how to videos will make all the difference for your continued success. Thanks again!
Shawn
8/17/2011
Just wanted to let you know how amazingly simple the installation of my hitch. Took less than 30 minutes. Of course some of the credit goes to Cadillac for their design but everything lined up great.
Allen
8/16/2011
Thank you! That's great service and why I'm buying from you again.
Carlo
8/16/2011
Keep up the GOOD WORK! Thanks for upgrading my shipment status to see that I got my items quicker then requested. I would recomend etrailer for any needs you may need. The helpful tools/video you have on installation made my life so much easier along with taking that guess work out of the job. You also recieve top notch items. Thanks again!
Darryl
8/16/2011
Awesome customer service probably the best I have even delt with on an e-mail order. Thanks for the wonderful service and bike trailer!!
Daryl
8/16/2011
Extremely happy. Upgraded my shipping at no additional cost. Great and easy website.
Eric
8/16/2011
Everything that could go right did go right. I know where to purchase my items from now on! Thanks everyone involved.!
Eric R
8/16/2011
I've been shopping to upgrade my current brake controller. I found your website and the controller I needed to match my truck and wiring harness. Other dealers do not match the customers truck/controller/harness. I also talked with a tech that could answer my question about the connector. You are the only dealer where I could find anyone to ask a question. Also, the speed of shipping and email communications are excellent. Thanks from a very satisfied customer.
Gary
8/16/2011
I had a great experience with etrailer. Product shipped fast and was exactly what I ordered. Friendly and prompt customer service. Best prices around. I would definitely use them again.
Glenn
8/16/2011
I am very impressed with this company....FAST...Bottom Line
Jeff
8/16/2011
The customer service provided by your rep was exceptional!!!
John
8/16/2011
Fast shipping. Product is quality manufactured. Installed in about a minute or so. Fit like a glove. Took longer to get down on the ground and get back up than it did to install it!
Joseph
8/16/2011
Thank you-unbelievable service-WILL recommend to family and friends got exactly what I ordered and no tricks !!! thx again
Lawrence
8/16/2011
Ordered over phone, very nice person on the other end. order was shippped same day. prompt del. how to video very helpful. Thanks
Paul E
8/16/2011
You offer great products at super prices. I am very happy with the products I purchased and the price. Best of all was your service by delivering the product very quickly. Kudos to you and I will recommend you to anyone looking for the products that you offer.
Peter
8/16/2011
My first experience with etrailer was excellent. The order was shipped within hours of my completing it online. I made a mistake in the order and a personable young woman called me to suggest a different item.....and she was correct. The order trailer hitch and wiring arrived promptly and was installed easily with the help on an excellent online instruction video. GREAT CUSTOMER SERVICE!
Roger
8/16/2011
Fast shipping at a good price.
Roy
8/16/2011
I was VERY happy with this purchase- great price, free shipping was terrific and my shipping was upgraded so was even faster my new bike rack arrived in great shape and was on my car within 4 days of ordering! I'd enthusiastically recommend e trailer!
Samantha
8/16/2011
Purchased a Hitch Adapter, 7 To 4. The videos and pictures on the site were awesome. I though I had a 6 pole electrical outlet, but when I looked your webpage, it was actually a 7 pole. If I purchased this item else where I would have purchased the wrong item. Great Stuff!
Scott
8/16/2011
Thank you very much!! Great Service!!
Terry
8/16/2011
Great customer service and very easy to use web site with informative tutorial. Best of all, I received my part the next day.
Thomas
8/16/2011
Thanks for the quick service.
Thomas
8/16/2011
I ordered the tires on Monday night, they shipped them on Tuesday morning, it can't get much better than that.
Tom
8/16/2011
Awesome support! placed an order for some wheel studs. eTrailer staff upgraded my shipping and the parts arrived in just 2 days. This was the only place I could find the size I was looking for. Thanks!
Daniel
8/15/2011
Trailer hitch and wiring harness arrived next day and were a breeze to install.
Daniel
8/15/2011
First time I shopped here, every thing went well. The guys at eTrailer were able to ship twice as fast. AA++ merchant, will tell my friends, and I will shop here again!! Thank You.
David
8/15/2011
Good prices & one of the easiest auto part locators on the internet. Product quality & speed of shipping is second to no other parts supplier.
Frederick
8/15/2011
Thank you very much - I appreciate the incredible quick service.
James
8/15/2011
This product was easy to install.
Jonathan
8/15/2011
Wow! That is customer service! You upgraded my order to express shipping for no extra charge. Thanks!
Kevin
8/15/2011
Excellent experience. Some items are hard to find on your internet search. plug-in cable, such as I ordered are one. Overall, a very efficient service and very courteous/helpful employees. Yes, I have/would recommend your company to associate RVers.
Lawrence
8/15/2011
Excellent site. It was very easy to find the correct hitch and wiring harness for my vehicle. The installation videos on the site where huge for me. I doubt I would have attempted the work myself without them. I placed the order on a Saturday and received confirmation that not only was it in the mail the same day, but that I had received a special priority delivery upgrade...all for free! The total cost of the project ended up being less than half what the local boat yard quoted me. Thank you etrailer.com!
Matt
8/15/2011
Second time buying from here and have had quick shipping and got exactly what I ordered both times. This is a great website.
Matt
8/15/2011
Competitive pricing and good product availability. Since I am local, the will call option to pickup my order was great. Communication on order progress was fantastic as well.
Miguel
8/15/2011
Recieved order in 2 days ! Awesome ! Will definatley use yall again!
Rhonda
8/15/2011
I ordered on Saturday and received on Monday in small county area in Michigan, can't beleive it. Item looks great, simple car wiring kit that a local auto parts store wanted over $80 got it for under $40 shipped from e-trailer. After order was places I got three emails telling me the step my order was at. Thanks!
Tim
8/15/2011
Great service. Quick shipping. Good web site. Easy to search and find what you need.
David
8/14/2011
The installation went as advertised both the hitch and the wiring harness. I forgot to take pictures while I had everything apart and, I said all went well. You have the right idea with free shipping and simple but clear instructions.Things will only get more competitive in online shopping so, keep up the progressive ideas and your business will do well. Customer service seems to be going away these days in so many areas and it is refreshing to see the way you handle things. Just be sure to be there when you say you will! I didn't need help so I don't know for sure but I'm betting you will.
Dennis
8/14/2011
Great pricing and awesome service.
Henry
8/14/2011
This is the best service I have ever got !! It is GREAT!
Homer
8/14/2011
I bought a Thule bike hitch carrier. I was very pleased with the ease of purchase and the shipping. The carrier was easy to put into use and has worked beautifully. I am now waiting on a hitch cover and locking bolt. I am certain they will arrive as notified and will work just as well.
Kevin
8/14/2011
I appreciate the speedy shipping. The internet search site was very easy to traverse.
Michael
8/14/2011
Wonderful customer service and quick shipping. Excellent in my opinion.
Rachel
8/14/2011
Great service,,fast delivery,,,,,,,A+ all the way.
Tracy
8/14/2011
Fast service!!! Fast response !!!!! Quick Delivery!!!
William
8/14/2011
The selections of products are very good. The prices represent good value. I have been pleased doing business with etrailer every time I do business with them. I will return to make additional purchases as opportunities present themselves.
William
8/14/2011
I just wanted to thank you and your company at e-trailer for the good service in sending the part I needed . it arrived as you promised on time and I would like to thank you for the excellent service, I have never talked to someone as polite and professional as you were to me. thanks again !
Barry
8/13/2011
Very happy with the customer service. I was notified when the order was filled, when the order was shipped, and when the order was delivered. Shipping was very fast - ordered on Monday and received it on Friday. Also I was very happy with the invitations to and ease of commenting on both the service and the product.
Bruce
8/13/2011
Awesome customer service!! Pleaure to work with and very helpful! Thanks!
Chris
8/13/2011
Good price for item. Received as described in good condition. Would buy from again.
Cliff
8/13/2011
Shopping through your internet site was painless and fast. The selection was excellent and the search engine immediatly located parts for my truck. Thank you. I am looking forward to rebuilding my three trailers with parts from your company.
Daniel
8/13/2011
Just the fastest shipping on the planet! Excellant communucation. No guessing what's going on, updates every step of the way. Wish more online stores did it like this!
Gregg
8/13/2011
The price was cheaper than I could find locally. The free shipping and being able to track the shipment were both great... the tracking allowed me to plan accordingly and do other things while I waited on the hitch to arrive. The hitch fit perfectly and all the bolts were included. All in all, it was a great experience and I ended up with what I wanted.
Jason
8/13/2011
Great service, ordered trailer trailer surge brake, speedy delivery, good system tracking. Thanks!
Michael
8/13/2011
On August 04, I ordered an easy trailer wiring connector for my 1990 Ford Ranger, shipped regular. Four days later it arrived. I installed it in 15 SECONDS. It is perfect. Absolutely perfect. Thanks.
Morley
8/13/2011
My experience with your organization went very well. I was very pleased with the timely manner in which you took care of the order. Thanks for the good work.
Paul
8/13/2011
Easy to use site, clear instructions and excellent communications on the order status. Ten out of ten.
Wilson
8/13/2011
My on-line shopping experience with etrailer couldn't have been better. Easy to navigate the website including item selection and checkout. Follow-up messages prompt and my in-stock item shipped the same day as the order was placed.
Cecil
8/12/2011
I'm a repeating customer. It's always a good experience.
Don
8/12/2011
Hopkins Agility Electric Brake Controller - Plug-in Simple -GMC Yukon Have not installed yet - but without your website respones to questions I would not have been able to start. GMC owners manual was not even close for the wire location under the dash & threre was no mention of the under the hood hook ups!!! You saved me a ton of frustation.
Ed
8/12/2011
I shopped all over the internet trying to find a good pet barrier for a decent affordable price when I came upon your website. i found just what I needed and the price was awesome. Not only was the price good but outstanding customer service as well. you pulled product from the shelf to verify measurements making sure it would fit my Kia. In addition, the product shipped same day as order date. very impressive! I would highly recommend you to others and I will use your site again.
Janet
8/12/2011
Absolutely love your customer service. Asked a question and was given an answer within a couple hours. Purchased product and had another email shortly after asking how everything went. Will be back for more business. Customer service is everything in todays world. Keep up the good work.
Jeffrey
8/12/2011
Quick response alone with detailed info: so far so good, thank you!
Jeffrey
8/12/2011
Great item description, I was able to find exactly what I was looking for. Super fast shipping. Will be doing more business.
Jesse L.
8/12/2011
Extremely fast shipping. Great communication. I will recommend this site to anyone I know looking for the products they offer. Thanks etrailer!!!!!!!
Matt
8/12/2011
Fantastic price and communications. Will be purchasing more in the future from you. Thanks.
Michelle
8/12/2011
Etrailer.com is a great place to shop online, and my order was placed very fast and my order was moved up to a quicker shipping date at no extra cost. Thanks Etrailer.com
Robert
8/12/2011
Very impressed with etrailers follow-up after a purchase. Lets me know exactly what the status of my purchase is.
Robert
8/12/2011
I haven't received my items yet, but based on the communications with customer reps from etrailer and the fact that the items were shipped within a hour or so of my placing the order I have to believe that this is a company dedicated to taking care of the people that do business with them. The total experience from researching the items I was interested in to ordering was amazing. It seems like they have a very concise and easy to follow DIY video for most of their products. That and the great prices made it an easy decision to place my order with etrailer. I researched several sites an no one offered the upfront information and help and great pricing of etrailer.com.
Thomas
8/12/2011
I have made purchases on three occasions from etrailer.com. Each order was processed in the most timely manner possible, and I received them within a few days. The products are very good quality and exactly as described. They definitely meet my expectations.
Wayne
8/12/2011
Can't believe my order came so quickly. Only 2 days, all the way across country, delivered to my garage. Thanks.
Ann
8/11/2011
I was very pleased with your site. It was very easy to find what i needed. Your prices are very reasonable.
Bj
8/11/2011
It is so refreshing to receive such a high level of customer service. From the phone support in selecting proper materials, to informative web site and YouTube videos, etrailer goes above and beyond. Thank you.
Dave
8/11/2011
The prices were cheaper than any in the area and everything was in stock when I ordered it I didn’t have to wait for any of the parts to be shipped late. I was very happy to get an e-mail saying instead of the free 5-7 business day shipping I got
David
8/11/2011
I wished all companies were as courtesy and as quick to fill the order as etrailer. I will shop for all my needs with their product line. Thanks etrailer...
Donald
8/11/2011
Good prices, great service. Ill be back!
James
8/11/2011
Have had many great experiences with this site i highly suggest shopping here. its even more convenient then going to the store. i will continue to shop here!
Jeffrey
8/11/2011
Great product and extremely fast shipping!
Jenni
8/11/2011
After researching several other online options, where I would've had to pay an extra chunk for shipping, this was the place with the best deal for the spare trailer tire/rim and carrier bracket I needed that included FREE shipping. And even though shipping was free, it was still super-fast! Came home from work just 3 days after I ordered, saw the box, and said, WOW! Its here already?
John
8/11/2011
My etrailer experience was hassle free. Start to finish, their videos, suggestions, correspondence and free expedited shipping made my purchase experience very satisfying.
Kevin
8/11/2011
Shipping was fast, Thank you!
Len
8/11/2011
I order lots of stuff on the internet and can truthfully say that etrailer has impressed me the most. Beginning with their site that allows you to compare their products to their communications concerning shipping. They are great.
Mark
8/11/2011
I live in Quebec, Canada. Thank you for the reliability of your service.
Martin
8/11/2011
The entire process was great!!! I found my hitch cheaper, and etrailer had my 110 price difference processed within a couple of hours! They also released my order after they verified my price difference and bumped my shipping up to 3-5 day. Everyone I talked to in Customer Service was extremely helpful. Whenever I e-mailed Customer Service... They always had a reply back to me within an hour! I will definitely be buying from etrailer again.
Mathew
8/11/2011
Amazing customer service. Shipped the same day with upgraded shipping for free. I'll definitely return to you when I need anything else. thanks!
Matt
8/11/2011
I received unbelievably great customer service from the rep at etrailer.com. I would recommend them to all. Great prices, great service, huge selection. Thank you etrailer!
Michael
8/11/2011
The website was easy to navigate and I found what I was looking for easily. I noted that there were installation how to videos available, which I've already watched. The speed of the order processing was impressive. I really appreciate the upgrade in shipping.
Mike
8/11/2011
I would like to start by saying that I stumbled upon your website by accident as I searched for a hitch assembly for my college-bound daughters 2009 Sentra. To my surprise your price was half the price of our local D.H. store and with the money I saved I was able to purchase a 4-Bike Carrier also. Last but not least, the installation took my daughter and I 35 minutes. I can only attribute the ease of installation to your very informative how-to-video. Kudos to your website designer and companies decision to make all your products very affordable during these tough economic times. Once again thanks for the experience.
Oscar
8/11/2011
Great selction of products and great service.
Patrick
8/11/2011
Ordered a hard to find Fulton Winch ratchet rebuild hit. OE quality parts at a good price and the order came much quicker than expected. Great communication. Thank you!
Paul
8/11/2011
Hands down the best service I have received in a long time! Thanks!!
Brett
8/10/2011
Very fast shipping. I placed the order at 5:00 pm EST. and recieved order has shipped conformation within 2 hours. Allot of websites do the same thing and then your order sits till the END of the next day before it actually leaves. Love the tracking visuals.
Brian
8/10/2011
The ease of your site to order and the information provided as to additional accessories you may need or want with the product you are ordering is just great! No charge shipping and your quick response to my order is an extra plus. So far I would recommend the site to everyone. Once I recieve the product and it installs as advertised I will comment again.
Bruce
8/10/2011
Great prices. Shipped on-time. Installation of the hitch was as-advertised. I installed mine on an older Caravan, and so needed to deal with rusty fasteners. Hitch, wire harness, and drawbar were excellent.
Charles
8/10/2011
Excellent service, extremely fast shipping, quality products!!! I liked the videos of installation of the hitch and wiring harness. I hope to to business again.
Chris
8/10/2011
Great service. I received an email after placing the order from a customer service representative about the availability of the item and then another when the item was shipped. They also threw in an upgrade to the shipping for free. Its rare to actually get service and communication anymore from companies and this service was superb.
Drew
8/10/2011
Much Much speedier service than I expected!! Thanks for such great handling of this purchase!!!
Edward M
8/10/2011
I've bought a number of things from etrailer, and I've never been disappointed. This is one my favorite online store. The selection is comprehensive, the descriptions are informative and accurate, and the vehicle-specific menu items really help narrow down choices when you would otherwise be lost. They actually take the time and effort to publish product and installation videos, and those videos are actually helpful! Shipping is prompt, and occasionally they'll upgrade the shipping for free. etrailer.com is a great place to do business!
Eric
8/10/2011
Very good response. It's my second time to buy a trailer hitch and both experiences have been good.
Gerald
8/10/2011
Great website for anything to do with trailers or towing. Excellent customer service department and etrailer keeps you advised of the progress of your order all the way through the process. First class all the way.
Jack
8/10/2011
Please tell you and your crew that this is the best online customer service I've ever had...quick personable response, and immediate followup with improved shipping at no additional cost. You all rule!!! Thanks.
Jered
8/10/2011
Wiring harness for 2006 Toyota Sienna was perfect size, went together in 20 minutes from start to finish after watching video.
John
8/10/2011
I am surprised that they shipped my product so quickly. I haven't received it yet as I just ordered yesterday. So far I am impressed. They also upgraded my shipping to 3-5 days, wow that is great.
Karen
8/10/2011
The layout of the pages makes for easy navigation and the search bar gives back meaningful results. This allowed quick shopping and the check-out process was very quick as well.
Keith
8/10/2011
Awesome! I couldn't have asked for a better buying experience...great price, quality item and no time was lost in the delivery process. I've purchased several items from etrailer during the past couple of months and each experience has been just like this one. If you need it.... and etrailer has it.... then quit wasting time and get it from etrailer.
Lloyd
8/10/2011
I have made three purchases from e-trailer recently. Everything I purchased was as advertised, shipping response was excellent, and their price was as good or better than anywhere else. I would highly recommend e-trailer.com
Mark
8/10/2011
Like the site and like the service !
Michael
8/10/2011
Thank you for your help in getting my order shipped so quickly. I have never had service this good. Thanks again.
Mike
8/10/2011
eTrailer.com is great place to buy all you need. Good prices, Super fast shipping, highly recommended !
Milan
8/10/2011
WOW; as a first time customer you are treating me great so far! Thank you for taking care of me.
Robert
8/10/2011
I ordered mirror extensions for my Toyota Tundra. They fit perfectly and corrected my visibility issue for towing my camper. They arrived in time for my vacation, and the video on how to install them was very useful. e-trailer provided shipping info and a follow-up email to make sure I was satisfied. It was a pleasant change of pace to have a good customer service experience. Thank You!
Ron
8/10/2011
Fantastic Customer Service! My order placed on Sunday at Noon was received by 2pm on Wednesday!
Ronald
8/10/2011
My trailer hitch arrivied in 3 days as stated. I installed my hitch in 20 min. The bolt up and plug & play wiring was flawless. Awesome!!!
Stephen
8/10/2011
Instructional video and thorough explanation of product. Hassle free ordering. Personalized e-mail post transaction, yes, from a human that worked there. Detailed tracking information instantly after the sell. Who wouldn't buy from the American company??? A+
Steve
8/10/2011
I ordered a Stromberg-Carlson 5th wheel tail gate for my 2011 Silverado on a Friday with free standard shipping. E-Trailer went ahead and upgraded the shipping to 3-5 days at no charge and I recieved the tailgate the next Tuesday.The product was great and easy to install. I have nothing but good things to say about my shopping experience. I would recommend E-Trailer to anyone interested in a great customer service experience
Bryon
8/9/2011
OMGoodness!!! This is my first transaction with your company. It will not be the last. I was thrilled to find what I needed at a lower price than anywhere else, even "lowest price guaranteed" site. Plus your free shipping for my order, then to upgrade it! I am amazed. you betcha, I will tell my friends and family. I was especially impressed with the ease of operation on your site. The emails notifications and very very prompt service impressed me greatly. I am looking forward to doing more business with you. Thanks for all you have done. One happy camper in NM!!!!
Debra
8/9/2011
Very happy with the speed of shipping, product fit perfect and with quality that was better than expected. told a few friends and they have placed their orders too. I don't think you will find better service or shipping anywhere else... thanks folks, keep up the good work...
Donat
8/9/2011
Wow, I needed these bad so I ordered some trailer leveling jacks @ noon & they shipped them by 2:00 that afternoon while upgrading the shipping 3 to 5 day for free. I'm gratefu!
Douglas
8/9/2011
Great prices, fast confirmation of order, videos to support installation of components.
Frank
8/9/2011
You guys are one of the best internet companies I have ever dealt with and you should be proud knowing this. Your personal attention to my order is very much appreciated as well. Thanks again!
Harley
8/9/2011
Great website and service. Loved the How to video.Shows exactly how to install !! Would definetly recommend!
John
8/9/2011
I needed to get a trailer hitch for my Jeep. After pricing them out at a number of places a friend recommended I visit this website. Easy to use, parts in stock and superior communication once I placed my order online. I received multiple email communication from your reps on the specific actions being taken with my order. 4 stars, above and beyond, 2 thumbs up these guys are awesome!
Katie
8/9/2011
Fast and easy order placement. Free shipping was a huge decision maker on top of the great prices. Lets hope the rest of the experience is eaqually pleasant. Thanks!
Ken
8/9/2011
Great prices! believe me i did some shopping around. Great selection too. Your web page is A+. I love that it is so organized. I typed my vehicle application in and it customized my search for items that would fit and excluded those that didn't. awsome. I also liked the upgrade on the shipping. That was unexpected, you have gone the extra mile on service. It would be sinful to not tell my friends about your company. I have your home page book marked. Thanks guys, its a pleasure so far. I will add to my review after I receive my products.
Kevin
8/9/2011
Very fast shipping and good product, easy for installing.
Mariusz
8/9/2011
Your service is spectacular! I ordered on the 4th and got the hitch on the 9th. Thats including a weekend..I think with the tech assist online you have the best site overall!!
Ralph
8/9/2011
E-trailer not only has the best prices, they also have great service. Orders are shipped promptly and follow up emails are always sent providing tracking information. I am very pleased with their service.
Ronald
8/9/2011
Excellent Service - to my pleasant surprise, my order came in 1 day early. Everything was exactly correct and your notifications were prompt and put my mind at ease.
Wayne
8/9/2011
I had a great experience. I found what I needed almost immediately, ordered and received my product within a very reasonable time even across the international boundary line. I'm very happy with the product, It fit and performs well. I would recommend ETrailer to anyone.
Wayne
8/9/2011
My etrailer hitch has arrived! Very happy. I have searched high and low for a hitch that would fit my Honda Fit. Thank goodness for etrailer. I am taking my car to a professional hitch installer tomorrow. I cant wait to get my bike rack to put on it. Thanks etrailer.
Amanda
8/8/2011
I am so proud to have put my hitch on myself. Your video made it idiot-proof and the price with free shipping was excellent. Thanks!
Curtis
8/8/2011
Thank you!!! You guys are awesome! This is the reason why i like to buy stuff from you. :-)
Daniel
8/8/2011
I think that your service is great. I have found your products to be good quality, and your videos that explain the installation and/or function of the product are just what I need to verify that Im buying the best product for the job. They're better than talking with a sales person in a store. Keep up the good work. I'll be back whenever I need something.
David
8/8/2011
Thank you for your attention to my order! I greatly appreciate the upgrade and look forward to purchasing the "Edge" performance programmer and AFE Cold Air Intake for my F150 from your company. It is apparent that your company takes care of its customers and you have my loyalty! Thanks again!
David
8/8/2011
Thanks!! What great service and communications !!
David
8/8/2011
Fast courteous service - great delivery and the products were perfect! - Thanks!!
Eric
8/8/2011
Your rep was outstanding,she answered all my questions and took care of what I needed.She was very nice and professional.Over-all a great experience.
H Lewis
8/8/2011
I was amazed how quickly my order shipped and their customer service is amazing . Thanks etrailer.com Im not shopping anywhere else.
James
8/8/2011
Great products with fast shipping!
Joel
8/8/2011
I was pleased to see that this order was shipped the same day of order. Thanks.
John
8/8/2011
Thanks much! Very much appreciated, and I will keep E-Trailer in mind for future requirements and spread the word.
Joseph
8/8/2011
Great pricing, great service, and will order other items from them too. Had everything we needed..
Lawrence
8/8/2011
Wow! You folks are AWSOME!!
Peter
8/8/2011
I ordered a hitch and I wanted it to be deliver in Myrtle Beach during my vacation. everything went right and I have apreciated the customer service and the follow up on my order.Thanks again to ETRAILER team!
Serge
8/8/2011
You guys provide great service!
Sherwood
8/8/2011
Could not be better, Received ship notification about 2 hrs. after ordering.
William
8/8/2011
I just wanted to take a minute to thank you for the fast service that I received from you guys. I ordered grease seals for my boat trailer and three days later they arrived at my door. The seals fit perfectly and I cant thank you enough. You guys are the best and I look forward to doing business with you again in the future.
William
8/8/2011
I think I would have stressed with the master cylinder change out with tandem axle brakes had I not had the video. It was wonderful. I knew the process exactly before I even received the parts. Makes for a good night sleep!!
Charles
8/7/2011
Fast shipping great price for your products I will do business again website very easy to use thanks again!
John
8/7/2011
I ordered on a Sunday. Was delivered sooner than expected on that Friday and I'm on the west coast. The online videos were helpful when I was wondering how to do some of the things in the instructions. When I need another hitch, I will go with these guys.
Richard
8/7/2011
Wow, Shipping was fast! I live in the middle of nowhere and it usually takes a little extra time for stuff to get here, etrailer had my stuff to me in 4 days after I ordered for free. Etrailer seems to care about customer service and thier image which is refreshing for a change.
Robert
8/7/2011
I actually want to thank etrailers. They had the best price for my hitch especially after the free shipping, the online shopping was easy, ordering additional parts to fit my hitch was easy, and they expedited my shipping! I will definitely shop from etrailers again and have already started recommending them to my friends. Thanks again!
Ron
8/7/2011
Wow, what can I say but amazing! This was a smooth transaction and incredibly smooth and super fast shipping. It was on my doorstep the next day!! Thanks for such a great experience shopping.
Brad
8/6/2011
Good service! Many thanks.
Brice
8/6/2011
Order was shipped promptly and arrived sooner than expected. Product is of good quality and price was right.
Garry
8/6/2011
I'm surprised how quick my item was shipped out, within minutes.
George
8/6/2011
Ordering was easy. I ordered my item in the afternoon and it shipped the same day! I paid for standard shipping but received my order two days later! I will definitely order from etrailer again! Thanks for doing your job so well!
Holly
8/6/2011
Good prices. Extremely fast shipping. Especially since it was ground.
James
8/6/2011
If I ever owned a company, It would be my goal to conduct transactions as etrailer did with this my first order with yall, great feed back and upgraded my shipping at no extra cost just because you could. Thanks very much!
James
8/6/2011
It was easy with little hassle. Thanks for being a sincere business.
Ken
8/6/2011
I was more than pleasantly surprised at the information and the choices available at etrailer. I had been looking and emailing for some time before I stumbled across this web site, and there was just what I was looking for, and even what I did not know existed. I bought an upgrade for my brake system and am delighted with what I found here.
Michael
8/6/2011
Great company to do business with. Ordered one day received the next day. Excellent product. Am really happy with my experience with this company.
Roy
8/6/2011
Excellent! Ordered on line on Sunday evening and had by Friday, the day before our trip.
Thomas
8/6/2011
Easy to order - quick confirmation - good shipping and tracking - speedy delivery - all round a pleasant online purchasing experience. I would definately recommend etrailer.com
Barbara
8/5/2011
After placing this order late afternoon on Monday, 1 Aug, I received the order Thursday afternoon, 4 Aug - only 72 hours after placing the order. Many thanks for upgrading the shipping for this order. Next time I need any trailer supplies, I'll be sure to log into etrailer.com!
Dale
8/5/2011
Great customer service. They answered any questions I had promptly. Orders are processed easily and quickly. Plus with their price match policy, its a no brainer.
David
8/5/2011
You guys are AWESOME!
Edward
8/5/2011
Great prices, my package supose to be here in,a week but somehow I got it earlier sweet! Product as described, I do recomend this seller, I will keep buying from them.
Fidel
8/5/2011
Sales person was the best in helping with my needs.was very helpfull .was looking for a special wheel he knew exactly what was needed.Dealing with others from different Places and just a waste of time effort and money.Thanks for being there when I needed you most...I recieved the wheel,wow it was such a short time and perfect in everyway.A 40+ year old trailer and obsoleate wheels and it only took 5 minutes on the phone and a tape ruler to measure the wheel opening,width,lug hole and ITS MADE IN AMERICA...THANKS.
Frank
8/5/2011
Great service. Great prices. No more needs to be said!
Gary
8/5/2011
Your service and promptness has always been higher than expected. You guys have a great company and wonderful customer service. That is why I always look to you guys when I need items for my trailer and towing. Thanks again.
Geoffrey
8/5/2011
Super fast shipping. Made in USA. Thank you.
Harlan
8/5/2011
Great website and service.
Henry
8/5/2011
Great staff, service,prices, and fast shipping. Thanks!
Joe
8/5/2011
Great Service! Product was as described, shipping was completed in a fast, timely manner. Positive experience.
Kevin
8/5/2011
Thank you for the quick service. The free shipping was also great.
Martin
8/5/2011
The BEST customer sevice I have ever gotten. More companies ought to train there employees this good. They really put the customer first. And most of all I will reorder more things from you! Cheers!
Monty
8/5/2011
Easy ordering, quick shipping. Hidden Hitch trailer hitch installed quickly and easily as did the wiring harness on my wifes 2010 Honda Element.
Paul
8/5/2011
etrailer is always the best to do business with. Friendly, fast service and VERY knowledgable customer service reps.
Paul
8/5/2011
I purchased a boat trailer spare tire mount. etrailer had the best price. They shipped immediately and I received the product in 3 days. Very satisfied with etrailer.com
Raymond
8/5/2011
I just wanted to say that this is the best site of its kind. The selection, vehicle search tool, page layout, descriptions, pictures, everything is top notch. Congrats, I know it takes a lot effort to do this. I'll recommend you to all my friends.
Thomas
8/5/2011
Your company is great. I have ordered 3 items from you now and I get instant emails letting me know the status and you ship quickly. Customer service is VERY important to me and I really appreciate your attention. Thanks!
Basil
8/4/2011
Unbelievably fast service! I ordered a set of tow mirrors LATE Monday afternoon and they were delivered with standard shipping the same Thursday. This all came with an accurate description, quality product and great communication. I will definitely shop here again. Thank You
Cal
8/4/2011
I ordered a trailor wiring harness for my truck using Pay-Pal and all I have to say is THANKS!! Fast email response and super fast shipping. Hope to do business with you again soon. Thanks!!!
Chris
8/4/2011
Worked out great. Cheapest price I found as well.
Eric
8/4/2011
WOW! Placed my order on Tuesday 8/2/11 and received the order on Thursday 8/4/11. Simply amazing. Good job and thank you.
Greg
8/4/2011
Everything about this transaction was flawless. The price was right, communication was excellent and my order arrived very quickly. Will use etrailer for all my trailer needs from here on.
Gregory
8/4/2011
etrailer.com has become my go to site for hitches, trailer wiring, etc. The selection is excellent, the descriptions well written and often contain diagrams or videos. The ordering is quick and easy, the website is well laid out and responsive. Customer service and shipping really make it worthwhile.Using etrailer.com is far better than dealing with any local parts places or automotive supply stores with limited stock and knowledge.
Harry
8/4/2011
Very good service. I ordered my product with standard shipping, and they upgraded it to the next level up for no cost.
Kevin
8/4/2011
Extremely quick service with your rep going out of her way to help us get our trailer back together. Brake Units looked great. Would recommend this company to anyone. Great Prices as well. Thanks.
Linda
8/4/2011
I found exactly what I was looking for! Very easy check out, quick confirmation, and very quick update on shipping SAME DAY!!
Michele
8/4/2011
I can't say enough good things, very prompt shipping, great products at a great price. I will definitely shop at trailer for all my trailer needs. Thanks
Richard
8/4/2011
Cheap prices fast delivery lots of helpful info right on the sight. 2nd purchase.
Robert
8/4/2011
This is an excellent company. Free shipping upgrade. Please give them a chance to be your needs.
Robert
8/4/2011
I appreciate the fast shipping! I'll definitely recommend!
Thomas
8/4/2011
WOW!! super fast shipping excellent communication. Awsome service. Definatley will do business with again!
Brian
8/3/2011
Etrailer was phenomenal. I needed to have a hitch for my wifes car by Friday and called on Tuesday. I asked your rep what shipping I needed to ensure that it would arrive by Friday. She explained that the free shipping would have it there in time. I was shocked that this was the option that she offered. I only needed to spend another $15 dollars to qualify so I ordered a reciever cover as well. The hitch arrived on Thursday and was on the car that night. The customer service at Etrailer is some of the best that I have recieved in quite sometime. I will absolutly recommend them to any family or friends that need these items. As well as order anything else that I need from Etrailer. I can not speak for all of their employees, but the rep I spoke with was GREAT. I look forward to doing business with them again. All products were as advetised, and the experience and price was unbeatable in my opinion. Thanks again.
Cade
8/3/2011
I was very pleased to find the etrailer.com site. Your selection and prices are much better than any other site I visited. Additionally they were able to ship my item the day it was ordered allowing my purchase to arrive several days earlier, fre of charge.
Caren
8/3/2011
Great inventory, fast shipping and good prices. Used these guys multiple times - only had one product quality issue and that was resolved completely after a short time.
Dana
8/3/2011
Great web site makes it easy to decide what i wanted thanks great job will tell anyone looking for trailer hitches and bike racks!
David
8/3/2011
The trailer hitch and wiring ordered were great quality, the installation was a bit more difficult than expected but i eventually did get it put on the car. This is the second hitch i've ordered from etrailer and both have arrived within 3 days of ordering. I am very satisfied with the level of customer service from etrailer, and will buy from them again in the future if i need anything else!
David
8/3/2011
Wow!!! I got exactly what I ordered. OMG I have never gotten anything online as quick as I got it!!! I placed my order after normal business hours at like 6pm and received the order the next day before 430pm WOW!!
David
8/3/2011
Excellent, The rep I placed my order with was very helpful and a pleasure to talk to. I have ordered many times on the internet and dealing with etrailer has to go to the top of the list. Thank You!
Don
8/3/2011
Your rep did a fantastic job helping me this morning!!!! Giving good customer service takes a lot of patience & caring. She had it all!!! Thanks!!!
Don
8/3/2011
Ordered a travel trailer stabilizer jack. It shipped very quickly by the next day and arrived in great shape and was a perfectly compatible replacement furthermore it was better quality than the original it was replacing. Very pleased with all aspects of using etrailer.com. Would use them again in a minute.
Jeff
8/3/2011
My order arrived 4 days after i ordered it. Package was in excellent condition and contents were exactly what i needed. I will certainly recommend etrailer.com to all my friends!
Jerry
8/3/2011
Thank you for a great shopping experience! Everything arrived before expected. Thanks again!
Jody
8/3/2011
Need 2 bike racks for my camping trip on Friday. Had the items in stock and were deleivered on Wednesday, two days before I needed them . Great customer service and even priced matched the purchase + 10 of the difference.
Joe
8/3/2011
Fast response and considerate service. Easy to find what i wanted and informative info on the product. Easy to recommend this site.
John
8/3/2011
I couldn't be more pleased with the service and delivery. I called my rv dealer first, they wanted 3 weeks and more money. Five days later, my hitch from etrailer had arrived at my home and my local mechanic installed it the next day. I HIGHLY recommend the people at etrailer! Great price! Great service!
John
8/3/2011
Thanks a bunch, excellent customer service I must say!
Johnathan
8/3/2011
Thanks.Good work. It is pleasant to deal with you!
Mikhail
8/3/2011
Ordering online, as most web users know, can be a nightmare. But not with etrailer... Your rep in customer service was knowledgeable, very helpful and thorough. My parts arrived very quickly in excellent shape, and everything from my order was included. I can whole-heartedly recommend this company!
Richard
8/3/2011
When I placed my order, I selected the standard 5 to 7 business day shipping. They gave for me order special priority and I was able to have it upgraded to the 3 to 5 Day Express Shipping at no additional cost. WOOW! My order shipped 8-2 and it arrive earlier than they promised 8-4. I never see that quick shipping before...Good job! Thanks ETRAILER.com
Than
8/3/2011
Wow! only took 3 days from ship to arrive.Wont have a chance to install part until weekend, but from what I've seen from the video they had, it should be a piece of cake.
Troy
8/3/2011
Thank you very much. I am new to etrailer.com and I am VERY impressed with your service. The website is friendly, easy to use, and I love the videos showing how to install the hitch and wiring harness. And... your prices can't be beat! You guys are awesome!
Brian
8/2/2011
I had a great experience with this order. I called and talked to a nice sales rep. and got the parts I needed order up. They shipped the same day. I received my parts quickly and everything was just as advertised.
Clay
8/2/2011
I just wanted to let you know how completely happy i am with your company. i ordered a hitch and wiring harness for my wifes kia sportage. it came to my house a day early. i was able to installed the hitch in less than 30 minutes and wiring harness in less than 5 and the only reason that took 5 was because of my big hands and tight places on the car. i will be taking pictures and sending them in the near future. i have already recommended your company to 3 people i work with. keep up the great service.
Daniel A
8/2/2011
I callled customer service for help in locating some hitch parts. Jenny answered my many questions, was very patient and quite willing to hunt through the extensive inventory to piece together the combination of parts that I needed. Best customer service I have experienced in a long time. Thank you !
Douglas
8/2/2011
I ordered 6 trailer tires from e-trailer. They arrived in two days and were exactly what I had ordered. These are better tiresl than I could find locally, and they were priced right. I am already a repeat customer.
Eric
8/2/2011
Shipped as advertised - quick.
Hans
8/2/2011
Thanks! Your price on this item was unbeatable and your communication is great. I look forward to getting the product and will keep your site bookmarked for future trailer needs.
James
8/2/2011
I am very impressed! I ordered some snow chains and not only did you ship it within 24 hours of me ordering the chains, you upgraded my standard 5-7 day shipping to 3-5 day express shipping no cost! I am definitely recommending you to my family and friends!
Joanna
8/2/2011
Nice products and great communications High Five stars for you guys!
Joe
8/2/2011
Good, neat, efficient website, easy to understand and navigate. Sufficient information without a lot of clutter. Prices seem very good. Checked on the tracking for a recent order ....was surprised to also find my order from 2003 still on record ...thats what I like to see, long term, accurate records of your customers. Thanks!
John
8/2/2011
Businesses should take notice of etrailers customer service. Great prices and very efficient. I've ordered twice and both products were processed and shipped within a few hours. I like the e-mails letting me know about the progress of my order signed by a person I could call if I had a question. Very impressed. Can't wait to use my new Kuat bike rack.
Pamela
8/2/2011
Thanks! Appreciate the effort made by etrailer to expedite the order w/o any additional cost. From the informative online installation video to the well thought out order form and speedy shipping, everything has been great. Thanks again.
Rob
8/2/2011
Just a quick note from a satisfied custsomer to say thank you! Great product and great service.
Rodney
8/2/2011
I'm so pleased how fast I received my order!
William R
8/2/2011
Fast and great prices!
Zeljko
8/2/2011
Provided thorough info and an installation video. Quickness of processing and receiving the order.
Anthony
8/1/2011
Just as advertised, I live on BC boarder, 3 days to Washingtin state. EXECELLENT service with knowledgeable staff. Convert A Ball an easy to install engenius product. No need to fill my truck bed with a 5th wheel hitch, just use my goose neck hitch.
Danny
8/1/2011
Fast delivery. Prompt follow up. Easy, easy, and did I say easy install. It fit like a glove!!!
Jamie
8/1/2011
I buy alot of things online, I don't think I have had a better experience then with etrailer. Super fast processing of my order, and even upgraded my shipping so my order would get to me sooner. This is how service should be. Will buy all my towing/truck needs from etrailer.
Jason
8/1/2011
The parts a replacement wheel hub and bearings shipped quickly and fit perfectly. I only replaced one side, because the other side seemed ok. Then I took the trailer on a 300 mile trip. The older hub was warm to the touch, but the new side was cool. So I'm ordering another new hub, just to be sure. I'm really happy with the quality of the parts and with the peace of mind I have knowing that things aren't about to let go while I'm on the highway.
Jason
8/1/2011
I've ordered twice from E-Trailer. Each time theyve handled my order quickly and my parts were shipped from stock. The orders were acknowledged in a short time by email. They claimed my order would ship in 24-48 hours but each time it went out the same day the order was placed. They also confirm when my order had shipped and included a tracking number. I highly recommend them.
Jeff
8/1/2011
Fast shipping and great communication! fast responses to questions I had! great company!
John
8/1/2011
I had a good experience with my order with etrailer! Got what I ordered, arrived when they said, and it was just what I needed. Can't beat that!
Richard
8/1/2011
You guys are Great! Very pleased with your product and service. My hitch arrived on time and is already installed and ready to tow. Many thanks. I'll be sure to recommend etrailer.com to my friends.
Robert
8/1/2011
Great Service, Fast Turnaround.
Roger
8/1/2011
I ordered a small item but your price and shipping cost couldnt be beaten. Your order was shipped promptly and Im sure, with such efficiency, it'll be perfect.
Ron
8/1/2011
Speedy, excellent service.
Rose
8/1/2011
Very good prices, good communication and good products.
Brad
7/31/2011
Reliable and dependable service. Great product!
Christopher
7/31/2011
Parts fit as asvertised, and it was nice to have the free shipping upgrade. Thanks
James
7/31/2011
Wheels and Wiring adapter were as expected. Competitiv pricing and fast free shipping. Very satisfied.
Joerg
7/31/2011
The website is great to work with.Your Personal are super...I recommend etrailer.com to my best friend. Thanks!
Kenneth
7/31/2011
So far, your sevice has been great!! Fast responce on my order and great follow up, even on the weekend. Price for the item was very good and the shipping price was great. Made buying the item on-line worth it and easy. If the quality of the product is as good as your service, youll have one satified customer.
Leon
7/31/2011
Amazing , my order was processed and shipping started within 6 hours on a Sunday afternoon. Now Im going back to the website to see what else I need for my new truck.
Myron
7/31/2011
Great customer service. Nice web site. Easy to follow without all the confusing bells and whistles.
Cathy
7/30/2011
Fast transaction and shipping. Excellent installation instructions. This is the second time I have ordered from etrailer.com with satisfaction.
Dean
7/30/2011
This was the best online shopping experience I have had. Thanks for the fast, friendly, and personal service.
Edward
7/30/2011
Your rep was very pleasant on the phone and had answers for all of my questions on the two hitch bike carriers I was considering. Your tracking page is the best I've ever used. You also have a very good website.
Howard E
7/30/2011
Thanks so much for getting my order out so quick and upgrading my shipping so I can get my mirrors before I leave next weekend. Looks like I found a new place to buy great stuff for my truck.
Jim
7/30/2011
As before the people at Etrailer were helpfull, and very effecient at taking and shipping my order. I haven't put the hitch on yet but I am sure it will work as well as previous installations.
Jon
7/30/2011
You have a great website and the on-line service was excellent. When I have to purchase another hitch it will be definitely be from etrailer.com, thanks very much.
Mike
7/30/2011
The entire project went perfectly and a special thanks for the video! I saved lots of time & $. You will get the next project and the website is setup user friendly.
Randy
7/30/2011
I have been extremely pleased with my experience with etrailer.com. Not only was my order filled quickly but it was sent quickly through the dedication of your employees. I will certainly tell others about your site and look forward to my next experience.
Robert
7/30/2011
I have never had a shopping experience this good in person or on-line. The site had videos that showed installation of the trailer hitch on my car model, and videos demonstrating features of the bike rack I was looking at. I got an e-mail within hours that my order had shipped, and another one that my shipping method had been upgraded free of charge. After receiving my order, I got another follow-up with links to the installation instructions for my purchases. First rate operation!
Travis
7/30/2011
I think Etrailer is GREAT and the prices are very good Consumer service was excellent.
Bill
7/29/2011
I want to thank you for upgrading my shipping for free.This confirms that there are still companies out there that try to do what they can to take care of thier customers.THANKS GUYS!!!!!!!!!!!
Deana
7/29/2011
I thought your rep was very helpful and knowledgeable. I have bought from etrailer in the past and also got great customer service.
Edwin
7/29/2011
I am so happy with etrailer.com! I got multiple emails letting me know the progress of my order. They are a great company with awesome prices! I will definitely purchase from them again. Thanks
Eric
7/29/2011
Thanks so much for the quick order fulfillment. The free shiping option was the one I chose. What a pleasant surprise to be able to get it sooner. Thanks.
Joseph
7/29/2011
Your rep is an outstanding member of Etrailer.com. She went the extra mile in helping to make my shopping experience a huge success. Her product knowledge is outstanding and her ability to give me the help I needed was great. Im telling all my friends about Etrailer.com and I'll also refer them to your rep that helped me when they call. Etrailer.com is the name on the building The people inside the building working for Etrailer.com are the ones who bring Etrailer.com to life and make it the roaring success it is. Thank you and I look forward to ordering from you soon.
Kenneth
7/29/2011
I was surprised to receive an email within 2 hours of placing my order online that the order had shipped AND they upgraded the shipping from the 5-7 day standard shipping that I selecteded to 3-5 day Express Shipping at no additional cost. Way to go guys, its a pleasure to do business with folks that truly understand customer service & exceed expectations.
Lee
7/29/2011
My order with etrailer.com was great. I ordered a Hitch and wiring harness for my 2008 Grand Cherokee. My order shipped the next day and arrived 2 days later Standard Ground. Tracking was great. Installation was exactly the way etrailer.com said it would be. A+
Patrick
7/29/2011
Great customer service item back orderd at factory notified right away in stock item offered thanks!
Paul
7/29/2011
Easy purchasing the needed items and assistance was good and responsive to my needs from your rep.Your prices are better than most locally and on the WEB.
Samuel
7/29/2011
Great communication with me!
Steven
7/29/2011
I searched trailer hitches on multiple sites but your site was the easiest to navigate. Your prices were in line with others but some only offered the hitch receiver and not the bike carrier. Your variety of bike carriers was great and I was able to order everything I needed from one place. After I placed my order I received confirmation that my order was received, a second email saying everything was in stock and the final email saying my order has shipped. All that within 3 hours of my order! I would recommend your site to anyone looking for hitches and accessories. I cant wait until my package arrives and we can install them. Thanks!
Almeda
7/28/2011
I ordered a hitch and bike carrier for my Honda Civic on Tuesday, paid extra for priority mail delivery. I immediately got an e-mail telling me the parts were in stock and would ship within 24 hours. In fact, they were shipped the same day and arrived on Thursday. The shipment tracking system is very impressive. The online resources for ing appropriate parts, are excellent. I have no complaints on any dimension. Of course I wont know for sure until we install the hitch if this all works. But I expect it will.
Charles
7/28/2011
The site was great. You had what I needed and it was easy to find.
Chris
7/28/2011
Website is easy to navigate through. I love how it has the actual photo of the product and the instructions. Received hitch quickly after ordering. I would purchase from here again in a heartbeat.
Chris
7/28/2011
Awesome! You guys are great - that's some of the fastest shipping I've seen, and the product descriptions are fantastic. Thanks again.
Christopher
7/28/2011
I was super pleased with my etrailer.com experience. I was in quick need of replacement fenders for my cargo trailer. They had outstanding selection, excellent pricing, instant availability, and great follow-up. Even though I had only paid for standard ground delivery, the processing rep upgraded my order to expedited delivery at no additional charge. I received the fenders today, just shy of six days from my order. They were well packaged and in flawless shape. I would absolutely recommend etrailer.com to anyone whose in the market! Its a company full of people who care and they deliver outstanding value. Thanks for a great online shopping experience etrailer.com!
Craig
7/28/2011
Order sent on Monday Evening. Received the trailer hitch that I ordered on Thursday afternoon. The instructions and hitch took 20 minutes for this 61 yr old guy to put on by himself. Easy...quality hitch....should have bought the wiring to go with it but forgot at the time. Great service!!!
Gerald
7/28/2011
Awesome service! I selected standard 5-7 business day shipping, and I got an email from etrailer not only telling me that they have shipped my order, but also gave me a phone number to call and talk to them if I had any questions. Then I get an email later telling me that they bumped up my order to 3-5 day shipping with no additional cost! I definitely had a good experience and will be using etrailer for all my future purchases.
Jacob
7/28/2011
My first purchase from eTrailer. Very simple and seamless transaction. Great and thorough follow up. Extremely attractive prices! A very pleasant buying experience indeed. I will most certainly be a return customer.
Jan
7/28/2011
Everything I ordered was shipped promptly. The prices are great.
Jeff
7/28/2011
My experience with etrailer has been wonderful, very professional and efficient. Such a blessing to do business with. Thank you very much!
Jeffrey
7/28/2011
Thank you so much for the excellent customer service.I will beable to tow out sooner then exspected. Very much appriciated.
Kandy
7/28/2011
Great service!
Keith
7/28/2011
Just wanted to take a minute to say thanks. Often people speak loudest when something goes wrong, while good deeds are without thanks. Your company has been top shelf from the word go! Your website is great and easy to use, moments after my order was placed you sent me a email thanking me with all the shipping / tracking info, a couple of days later my order arrived, very nice equipment high quality. Once again, thank you, and to any new customers...Shop with confidence, these folks are Great!
Lawrence
7/28/2011
Excellent customer service, first time ordering, very satisfied with product and the extremely fast shipping. Ordered Monday night received it Wednesday night. At no extra cost. ETrailer has just set its own bar for customer service, and I am looking foward to my next purchase from ETrailer. Thanks again!
Milan
7/28/2011
Great products and excellent costumer service. You guys work!
Norcius
7/28/2011
Great Service! Super fast shipping.
Ricky
7/28/2011
Thank you, for your quick service and upgraded shipping free of charge. Also, a thank you to the gal that was patiant and very helpful with questions I had about my purchase. She even offered to process my order over the phone. etrailer.com is now my choice for your products, and our friends will benifit from you all as well.
Christopher
7/27/2011
Ordered it on monday and got it on wednesday. Fastest service ever.
Dennis
7/27/2011
I've ordered from eTrailer several times and have consistently found them to be a model of customer-oriented service and tremendous value. EVERY SINGLE time I've had to call with questions theyve provided great help and their customer service folks really set the bar for excellence. I'd recommend eTrailer.com to anyone. I've bought a couple trailer hitches used their training videos to install them myself. Their price match guarantee is fantastic and I can tell you from experience they stand by their pledge with absolutely no hassle whatsoever. Highly recommended - count me as a loyal customer!
Hart
7/27/2011
Excellent service, super quick shipping! Thanks!
J Lawton
7/27/2011
Buying from etrailer is like buying wholesale. If you can do it yourself and need RV parts and supplies this is your one stop place to shop. You can find that special accessory that many stores may not stock and at a great price. I am a repeat customer because of etrailer service but a great price is not a bad second reason.
James
7/27/2011
Top notch product at great prices shipped very fast...what else could you ask for.
Jason
7/27/2011
So what do i think about e-trailer?? i donthave the words to say how much help and how fast my order shipped.!!!! these guys realy know what they sell and how to help you get the right stuff the first time. if you go any where else your going to loose im sure.!!!!! thanks for every thing!!!!!!!
Jeff
7/27/2011
I couldn't find a lower price anywhere. I got free shipping. My shipping was upgraded from 5-7 days to 3-5 days without me even asking. There was even a video on how to install my new trailer hitch. What more could I ask? Thank you!
Jeffrey
7/27/2011
I ordered the parts a hydraulic brake kit for my boat trailer on a Tuesday and it was on my porch on Friday. Spent my Saturday installing it. It was very easy to do. The instructions were clear for the most part and it is not a complex job. By Sunday I was happily pulling my trailer down the steepest hills in town.
John
7/27/2011
Great Service!!! Sales Rep kept me updated via e-mail, every step of the way and was able to expedite my shipping at no extra cost. Definitely would recommend to friends and family. Thanks!
Johna
7/27/2011
This was my first order and I was very impressed by the time it took to order and get shipped. Thank You!
Joseph S
7/27/2011
Great product and fast service!
Ken
7/27/2011
Good, quick service.The installation videos are outstanding. Looking forward to applying what I have learned.
Lee
7/27/2011
You absolutely cannot go wrong w/ etrailer..com. I ended up here via a websearch. They had the more options than anywhere else online different styles and manufacturers. Their website had many pictures of each product. This was key becasue I wanted to see how this particular hitch fit behind not below the bumper. The install instructions and video were spot on. Overall etrailer had spectacular service. I ordered one night at 11:00 pm and by the next morning I had an email that it had shipped. I had this hitch in hand withing 2 days of me ordering it. Awesome! Their communicatoin and follow up was very well done as well. You cant go wrong. I've now have gone back to them for 3 other items since I ordered my tow bar. I got a Thule bike rack and two Thule extender bars for kids bikes. Same exact service each time. I wish all other online vendors out there were as good as these guys.
Matthew
7/27/2011
The order arrived yesterday. I would like to share the picture of my car with the plate installed. It is exactly what I wanted. It is a great product. I have been to Lincoln dealerships but couldn’t find anything close to this. Thanks to Google who guided me to etrailer.com and etrailer.com who had enough products available to let me make a proper choice. It couldn’t have been any better. Thanks for your help, quick shipment and great customer service. You guys should be proud of what you do. Regards
Muhammad
7/27/2011
I found the ordering portion of this transaction to be as easy and streamlined as could be expected. I appreciated the fact that the subscribe for future advertisements was not the default and that no extraneous questions were being asked.I cannot think of any areas in which my experience could be improved. I appreciated the comparison feature.I'll report again once items are shipped.
Richard
7/27/2011
Good price, great service, quick delivery. What more could you want. Thanks.
Robert
7/27/2011
Excellent product and service, even to us Canadians. Will be doing business again. Thanks
Scott
7/27/2011
I have purchased several items from etrailer. They have always been fast delivery and items are easy to find on their web page. Look forward to buying from them again in the future.
Scott
7/27/2011
You guys at etrailer are super-stars. Thanks for your help! Kind regards!
Sheila
7/27/2011
Vary fast service Thank you.
Stephen
7/27/2011
Its so pleasant to talk to someone for the first time to place an order with a new company and be so re-assured you made a good choice. Your rep was pleasant, quick, a good listener, and definately knew the inventory. She led me quiickly to a replacement for the trailer hitch electrical plug on my van that got wiped out by a rock. She suggested a replacement that solved a hand-full of problems I thought would take several pieces instead of modifying one. etrailer has my business. One-hundred percent because she is a perfect representative to assure a customer he or she made a right choice!
Vernon
7/27/2011
Great buying experience. Good price, quality merchandise, good communication and fast shipping.
William
7/27/2011
Your service and responsiveness is outstanding. The web site is the easiest shop that I have used in a long time. I was concerned about how the front mounted hitch would look on my Jeep, but having picture of the trailer hitch attached to a vehicle like mine is what closed the deal with me. I look forward to shopping with you again, and I will refer my friends to your online store.
Arnold
7/26/2011
Excellent service, pricing and delivery. The trailer hitch that I ordered fit perfectly.
Doug
7/26/2011
This was my first dealing with etrailer and I have been greatly impressed with their service. Although I edxpected the hitch extendor to be delivered within a week, it arrived in a matter of only a few days.
Ed
7/26/2011
Fast and friendly to do business with.. A+
Gary
7/26/2011
Excellent product and delivery!!! The Honda Wiring Adapter shipped on Sunday and arrived in 1 day. The directions online were excellent and I was able to install easily. I would absolutely recommend this site to others!
George
7/26/2011
Etrailer.com proved to be a no brainer for me. Being a Newbie to the whole hitch and trailing scene, the videos and pictures provided made my purchases and installations a cinch!
Jeff
7/26/2011
I found you on the web searching grease caps. Locating what I needed on your website was fairly easy. Your email responses and quick same day shipping if terrific. I hope it arrives as expected.
Jeff
7/26/2011
The website was very informative and easy to navigate and find what I was looking for. The descriptions are clear. The images with zoom in capability is great. The videos of the product and how to install it is fantastic. Also, the product shipped the very next day which cant be beat. If the product arrives is good shape then I couldn't be happier.
John
7/26/2011
Very easy n fast to deal with will be buying more from here,am building trikes for small bikes,use trailer stuff so will be buying more.thanks!
Joy
7/26/2011
Johnny on the SPOT. U have what I need. The first order installed without any hitch some close quarters, but all bolted up well.
Kenneth
7/26/2011
Hey thanks to you! My friend from here in Maysville had a catastrophy with his boat trailer this weekend with tire blowing out and lugs shearing off hub. We have a trip planned this weekend. I told him about you guys yesterday. He called to tell me his parts are in route and will be here Wed. Thanks much. Your customer service is the best I have experienced anywhere.
Mark
7/26/2011
Product recieved and everything looks great. Nice job. Another happy customer. thanks.
Melvin
7/26/2011
Wow, what service! Items shipped same day as ordered. I have been looking for the brake light hitch cover and believe this one sold on etrailer.com to be the best found and cheaper than the competition.
Michael B.
7/26/2011
The experiance was great.Knowledgeable people on product and fast shipping. Nice to do business with!
Mick
7/26/2011
Great quality items that arrive super fast!! I am a happy and returning customer. When I need it they have it and at great prices. I will keep coming back.
Paul
7/26/2011
Great palce to buy just about anthing you may need for your vehicles..Great descriptions of products and very good inventory.Good Job!
Peter
7/26/2011
I ordered a replacement brake light for my trailer on line, and received confirmation of order almost immediately, about 20 minutes later I received the shipping notification and the tracking number was available soon after. I ordered more things from then the very next day. super on-line ordering custerom experience.
Rickey
7/26/2011
I am impressed! I placed my order On Thursday, you received my order sent me a confirmation of reciept, Shipped the same day and I received the material on Monday. Way to go Guys!
Robert
7/26/2011
Great communication, fast service. You know if it is in stock and when it ships plus a tracking number. GREAT JOB...
Ron
7/26/2011
Order was taken promptly,Price was good, Received fast, What more can I say.....Best compliment......I would deal with etrailer again....
Ronnie
7/26/2011
Received the items very promptly, in less time than expected. Was exactly as described on the site. Will buy from them again. Thanks.
Scott
7/26/2011
Thanks to the rep for her help in ordering. Easy to install.
Scott
7/26/2011
WOW! - i have to say that this was one of the most pleasent internet shopping experiences that I have ever had. On the day that I ordered the Curt Hitch for my 07 Pilot, I received an email saying that even though I had choosen to take advantage of free shipping 5-7day since I was in no hurry I was given 3-5 day shipping. I received update emails throughout the process which really only took 3 days.. Then a follow up after the delivery as well.. GREAT JOB e-trailer! While I don't need trailer supplies often you have been added to my favorites and I most certainly have told people about you...
Stephen
7/26/2011
Customer service was so helpful. She helped me fill my order and the product was shipped the same day! Thank you so much. I will be shopping here again.
William
7/26/2011
Nice price,great product, speedy shipping!
Andrew
7/25/2011
Wow. Thank you so much. I'll definitely share my experience on the link because I couldn't ask for anything better. I almost bought this item from another website and you guys ended up saving me like 60 bucks. I can't believe you shipped on a saturday!
Brian
7/25/2011
This was my first time to buy from etrailer and I was very pleased with the experience. I received the order 2 days after placing it and everything was there. I had my roof rack installed and in use 3 days after placing my order.
Danny
7/25/2011
These guys are awesome! Great pricing, reasonable shipping and quick turnaround. The best part is the installation videos and recommendations. Terrific customer service via email or when you call.
David
7/25/2011
Good Service,Good Part. Thank You.
Gerhard
7/25/2011
What a great place to do business with. Always prompt and order’s are exactly as described good ion and technical support. I would not think of going anywhere but to etrailer for my towing needs. Good customer service every time.
Joel
7/25/2011
This is my second shopping visit to etrailer.Website is easy to navigate.Communication is excellent.Pricing and shipping costs very competitive. Like Arnold says..Ill be back...
Johnny
7/25/2011
Thanks ....It's a pleasure dealing with you and your company :-)
Joseph
7/25/2011
I was very, very impressed with the speed with which my new receiver hitch arrived. I ordered it Tuesday afternoon and received it Thursday afternoon. Mind you, I live in Arkansas and this package was shipped from Maryland and I was only charged for standard shipping. Of course the product, a Draw Tite receiver hitch for a 2011 Toyota Corolla, fit and looks perfect.
Leonard
7/25/2011
Buying from etrailer has been the best internet shopping experience I have ever had. They called my house to confirm my order, because they saw something that didn't look right. The second time I ordered something, they expedited the shipping and got my order out the same day! Great communications and very speedy service. Thanks.
Michael
7/25/2011
That's excellent service and welcome as it will make it a lot easier to get our boat trailer working before vacation - many thanks for that!
Michael
7/25/2011
The hitch is good quality and it showed up right away, packaged well with all parts included.
Michael
7/25/2011
Very impressive Web-Site...easy to use and informative with great tutorial videos attached to your item of interest. Customer Service VERY impressive...immediate computer generated confirmation followed in less than an hour by a personal confirmation letting us know everything was in stock...followed 4 Hrs later by another personal E Mail letting us know that our FREE 7 day shipping would be upgraded to 3 day delivery at no charge as well. Expecting the Curt items we ordered to arrive in a couple of days and expect that the product will be as excellent as the rest of the experience.Highly reccommend this Company.
Robert
7/25/2011
The lowest price I could find on a hitch and wiring harness for my Toyota Rav4. Shipping was fast and free!! Already placed a second order. I highly recommend etrailer.com.
Ross
7/25/2011
I have been using etrailer.com for over two years and have placed over a dozen orders with them. Etrailer.com has always my first stop for anything trailer or towing related. The service I recieved from etrailer has always been quick and courteous. Shipping is always fast. I have and will continue to recommend etrailer.com to all of my friends, co-workers and neighbors.
Ryan
7/25/2011
Wow! 2nd order from you guys and you again exceeded expectations. Local shop said it would be more than $400 since your rep was tricking and tought to wire. I spent less than $200 and had it all installed in less than a half hour...plus I got the hitch within 3 days. You guys rock!
Scott & Heidi
7/25/2011
Awesome, interactive website, helpful installation videos, competetive pricing, and super fast shipping. Gotta love it.
Theodor
7/25/2011
By far one of the best online buying experiences I have had. Would gladly recommend etrailer to others.
Aaron
7/24/2011
etrailer.com is great. I've already recommended them to a friend. I will be back...
Brian
7/24/2011
Outstanding !
Dale
7/24/2011
Good hitch, excellent delivery time! Easy installation, as described.
David
7/24/2011
Super fast shipping ,fit great ,only took 15 min to install.great hitch ,will deal with again.Thanks 1 !!!!!!!
David
7/24/2011
Best customer service I've experienced.
Jason
7/24/2011
Great service, prompt shipment and do a great job in keeping customer informed. One of the best online retailers I have dealt with.
Kenneth
7/24/2011
Your customer service is top notch! Our shipment was upgraded at no charge and arrived quickly. The video of the wiring harness installation was exactly accurate and made the installation a breeze. We are very pleased!
Kevin
7/24/2011
On a scale of 1 - 10 with 10 being the highest possible score, etrailer gets a 100 from me! Or they get a "totally awesome doode"! Really. Their web site is amazing, easy to navigate and find things and they have the very best handle on towing of any vendor anywhere. Period. There's an old saying that goes something like "a crisis on your part does not constitute an emergency on my part". I tried not to make my little crisis an emergency for them. But you reps calmly helped me and made sure there WAS no crisis. They spent a lot of time making sure he translated my cryptic, incomplete, and (more than once) inaccurate notes into meaningful information. He totally understood what I had and what I needed - with some pretty sketchy info from me. He had an excellent solution for what I thought was an unsolvable problem. Then, they got my order processed quickly and easily. AND...I did not have to sit on hold forever to get through to him. I hinted to the rep that my need was a little urgent. We discussed shipping options and he sent me an email order confirmation that I received while we were still on the phone! A little later that SAME EVENING, I got a shipping confirmation email! It SHIPPED! Both reps that help me were exceptionally courteous and I am pretty sure English is their native language! IE, I did not have to cope with some off shore person and bridge a communications gap! Would I buy from etrailer again? etrailer would be the first place I will go and I would not think of dealing with anyone else for any sort of towing requirement. World Class operation. They made me feel like I was getting help from my best friend who is an expert on towing. THIS is the model by which all companies should be compared! I think that sums it up. THANK you again!
Mike
7/24/2011
I've shopped with e-trailer in the past. They simply can't be beat! Great prices, fast shipping, quality products. Why go anywhere else!
Rick
7/24/2011
After placing order, I received prompt order notifications and also materials shipped same day, which was great. I would recommend etrailer.com to my friends and family.
Stephen
7/24/2011
The service and responsiveness was excellent. Order on a Thursday, received the hitch and carrier on Friday morning. The installation video was spot on and made the installation easy. I would refer anyone looking for hitches or accessories to use your service.
Timothy
7/24/2011
Installation was easy. It took me longer to take out the little plugs then to do the installation. Nice system.
David
7/23/2011
I really like the video on how to install wire harness for trailer and also directions included in shipment.It makes it so simple to install with the video and instructions.Thanks again for your speedy shipment and instructions.
Donald
7/23/2011
This is my second order from E-Trailer. I dont know how you can ship so quickly. Both of my orders came in two days with no extra shipping charges. All products were as advertised and in good working order. And I love the demostration videos. They helped greatly in my buying decisons. Without them I might not have bought the product sight unseen. You do great work!
Guy
7/23/2011
Very fast service! Very competative pricing and super fast shipping!
Heather
7/23/2011
Very friendly and professional with customer.
Hoang
7/23/2011
I experienced fast and courteous service. The installation of the hitch and wiring package took about an hour and was extremely simple. The hitch was strong and fit like a glove.
Scott
7/23/2011
Great buying experience. The rep that took my order, was knowledgeable and friendly and expedited my order very efficiently. The shipment arrived promptly and we were able to install it easily using the enclosed instructions. I can recommend etrailer without any hesitation at all.
Alan
7/22/2011
My first experience with ordering from etrailer.com was great! I wish all companies could follow their customer service model, thank you for the products and detailed information concerning the install.
Chaiwat
7/22/2011
It was great looks better than a factory job and reasonable price.
Danny
7/22/2011
In the past two weeks I have purchased a trailer hitch and when that was mounted on my automobile I ordered a bike rack. The service I have received with both my orders leads me to know that when I need products that etrailer carries they will definitely have my business.
Dorsey
7/22/2011
Very good expierence so far. order conformation, immediatly, very prompt shipping notice.
Garry
7/22/2011
Wow what a web site, everything that you need and everything that you need to know about your trailer.
Howard J
7/22/2011
Ordering from etrailer.com was fast, simple and very quick.
Joseph
7/22/2011
You guys are awesome. I'm a repeat customer due to the excellent previous experience
Juan
7/22/2011
Second time buying from etrailer and the experience was just as easy as the first time. Parts were package securely and worked right out of the box.
Kenneth
7/22/2011
Fast shipping.... my items was shipped out within a couple hours after I placed my order. Very pleased with this transaction so far even though I havent actually got my order yet.
Mickey
7/22/2011
Outstanding experience with etrailer.com. Ordering simple, processing and shipping extremely fast. Plus, e-mails were sent to me at every point in the process to keep me informed on progress. This company has its act together completely. Would definitely buy from again.
Ryan
7/22/2011
I ordered the 118304 T-One Vehicle Wiring Harness for my 2008 Toyota Sienna. My order arrived within 2 days. The installation directions and video were very helpful and I installed my harness in about 30 minutes.
Cameron
7/21/2011
I just want to thank you for the splendid service I recieved on my order . I will be using you again in the future. Excellent service. Many thanks.
Charles
7/21/2011
Very Fast service. This is my second time I have ordered and both times the items shipped the same day. Thanks for your excellent service.
Christopher
7/21/2011
e-trailer.com is great. Your rep provided outstanding customer service.
David
7/21/2011
Had a Great experience etrailer kept me informed every step of the delivery process. Will always use etrailer for all my trailer needs.
David
7/21/2011
Wow! Ordered Monday and it arrived Thursday and my husband and son had it installed in under an hour and we are set to take our bikes to EAA in Oshkosh. Thanks for terrific service!
Debra
7/21/2011
Fast shipping, item as described.Will use you again..
Eugene
7/21/2011
Yall were very knolagable and helpfull and has shipped out my jack Handel addiqite time.
Jerry
7/21/2011
Awesome experience. Great Product.
Joe
7/21/2011
Awesome!!! This is why I order my stuff for you guys!!! Great customer support!
John
7/21/2011
Great service, Fast delivery,Easy to deal with. Always have what I need when I need it. Thanks for your great service!
Lee
7/21/2011
Etrailer.com is terrific! I've ordered a hitch for my Honda CRV and a bike rack, and both were delivered within just a few days, with free shipping! The products were as described on the site, and the installation video made putting the hitch on the car much easier. I'll definitely be back for my next cargo needs!
Michael
7/21/2011
Great customer service thanks!!!!
Michael
7/21/2011
Great job I got the package when I needed it, no problems with ordering and price and shipping charges were excellent! I will definitely continue to use you for my trailer needs.
Michael
7/21/2011
Excellent services. Knowledgeable salesman. Very fast shipping. Would do service with again!
Mike
7/21/2011
Would gladly do business with you again. It was a pleasure. Thank you again.
Raymond
7/21/2011
I just wanted to let you know how pleased I am with etrailer. The wiring harness I purchased on Thursday arrived on Monday (with regular shipping!) and was a snap to install with your video instructions. The instructions in the packaging showed one extra fuse to install in the engine compartment fuse box-but no big deal-and it works as expected. Plus I saved about $200 over dealer installation. Thanks so much!
Richard
7/21/2011
Great service.
Robert
7/21/2011
Always keep coming back to your site, great prices, great service. One-stop shopping! Will absolutely recommend etrailer to anyone I know that may be in the market....
Ron
7/21/2011
My hitch arrived in 3 days. Took 1 hour to install. Great product and great service.
Tony
7/21/2011
Very fast shipping and good price on Prodigy 2 brake controller for 2011 Chevy Silverado.Good customer service on ordering. Thanks as I am very pleased with this purchase.
William
7/21/2011
I have to say that your rep, was probably the most nicest sales person I have ever had to deal with! It is nice to know that there is still people out there who care about their job and helping others. A dying trait today for sure! Thank you for the hitch cover and thank your rep for all her help. She was very nice and professional!
Andrew
7/20/2011
Very fast from finding product to check out to the shipping confirmation. Will buy from etrailer again.
Cecil
7/20/2011
Nice web site. Lots of goodies!
Charles
7/20/2011
Took awhile to receive the product but it arrived in good condition. Customer service was very helpful.
Dale
7/20/2011
Excellent customer service, price match guarantee, and speedy response! My purchase was effortless and I received upgraded express shipping at no additional cost! Did I mention free shipping! Special thanks to Nicholas and the etrailer team. My boat will be in the water a lot sooner than I expected.
David
7/20/2011
Outstanding! I found your website a couple weeks ago looking for trailer brakes, Then needed the brake controller. Found your videos on Youtube - that was all I needed to know and Certainly influenced my decision to purchase through etrailer. I expect to come to you guys first from here forward.
David
7/20/2011
I found etrailer while looking for a specific ratchet strap in a specific color camo to tie down cargo on my wrangler. Etrailer.com was the only place that carried them. They shipped in a timely manner and my order was as shown on line. When my husband bought his wrangler I knew right where to go to get another set of retractable ratchet straps for his cargo needs. I will shop here again!
Doris
7/20/2011
One of the best online shopping experiences, actually it was the best, website is set up perfect, easy to find products and the filters really help out to find exactly what youre looking for. Prices are very reasonable and they even upgraded my shipping for free. Great site would highly recommend i know ill be using it again.
Dustin
7/20/2011
Immediate response to my order, 8 days for delivery in Canada very fast The product is more than I expected. The price is correct. I am very happy. Thank you.
Gaston
7/20/2011
I received my first order today. Very fast shipping and wonderful packaging. Also, if it wasn't for your how-to videos and instructions i don't know that i would've been able to figure out everything that i needed. The parts options and capatability makes repair and maintenace a breeze with your help and website. E-trailer is the best place for any truck or trailer needs. I'm so happy you guys are also located in MO!
Jay
7/20/2011
Customer Service? Wow! I ordered a trailer hitch for my Accord late in the afternoon yesterday. I received an email confirming that the hitch was in stock. Later I received an email stating that my order had been bumped up and given better shipping at no charge, simply because they could. I haven't received the trailer hitch but if it arrives in a manner consistent with the great service I've had so far, Im sure I'll be pleased! Thanks again guys for the great service!
Jonathan
7/20/2011
Extremely satisfied. I ordered my hitch on a Tuesday and it arrived Wednesday! The product mounted easily and flawlessly, the perfect model fit for my truck. What more can you ask for, free shipping that came faster than anticipated and a quality product. Two thumbs up.
Luke
7/20/2011
The information and video for installing the wiring harness I purchased was excellent. My order was shipped within hours and upgraded to priority shipping at no additional cost to me. I will always come to etrailer.com for my towing needs. Thank you for your great service, a reputable vendor is hard to find these days.
Mark
7/20/2011
Very impressed with the quality and speed of service. I ordered the rack July 14 and UPS delivered it only 5 days later on the 19th. This is the fastest I've seen for standard shipping from the US to Canada. Great job and I'm happy with the rack.
Patrick
7/20/2011
Fast and easy to order online free shipping.
Paul
7/20/2011
I looked around for quite some time trying to find the best deal for a trailer hitch. No one beats etrailers prices and better yet their customer service is outstanding. I received a personal email within minuets of my purchase and another one once it was shipped. I will definitely recommend them to friends and family.
Phillip
7/20/2011
I found just what I wanted at a real good price it was easy to find on your site and easy to order and the free shipping well that was a bonus. I say keep up the good work .
Randy
7/20/2011
Thank you so much . This is great I will recommend your company to friends and relatives . Regards!
Raymond
7/20/2011
Wow - you guys are fast. Thanks for the prompt service.
Robert
7/20/2011
Your sales representative was very cordial and helpful. Better than most! She verified that the item I wanted was in stock and helped me decide which method of shipment would work best for me.
Robert
7/20/2011
I ordered a custom hitch for my 2010 Accord EX-L from Curt Mfg. with e-trailer wiring hook-up and got it delivered free and fast. The hitch was packed well and delivered without a scratch. This is my second hitch from etrailer and Id look to them for my next.
Samuel
7/20/2011
My utility trailer apparently has an uncommon wheel size which was unavailable through my local tire dealers. I found the right size wheel quickly on etrailer for a good price, ordered it and received it so quickly I couldn't believe it! I am pleased beyond description with finding etrailer I will always check them first for my needs in the future and will tell all of my friends to check them too!
Stephen
7/20/2011
Short & sweet you are great thank you!
Susan
7/20/2011
Top notch service, good prices!
Zachary
7/20/2011
Online purchase handled superbly. Superior communication, fast shipping, excellent product quality and competitive price!
Adrian
7/19/2011
Ordered hitch for my 2007 Honda Odyssey and recieved it in 4 days. It was simple to install lying on carport floor. My 6 year old grand son helped me hold one end while i started the bolts on other end. Thanks for product that really works.
Alex
7/19/2011
Excellent site and service. Kept me informed as to my order and what to expect. Item exactly as ordered. Installed same day as received with no problems.
Archie
7/19/2011
Smooth efficient website. Great training videos.Great diagrams.
Bob
7/19/2011
Very fast. Excellent service!
Dale
7/19/2011
I am receiving better service from etrailer than I did when I went into a local RV Store who sells trailer supplies. They had the most comon sizes of what I needed. The size I neededd has to be special ordered I was told. I asked, How long would it take to get this item. 10 days he says as he truned away talking to someone else. He did not want to do the paperwork I guess. Then I found etrailer. I will be using your services in the future. You are competatively priced and your response was excellent. Thank You !!!!!!!
Dallas
7/19/2011
Got what I ask for! No surprizes. Well pleased.
David
7/19/2011
For 2011 Honda Fit Sport/ this was a great set up to carry 2 bikes with odd frames. Hitch is easy to install but best done on a lift. Had done at a local service center & they completed it in 39 minutes. They only charged me a few bucks, better then crawling around on the hot macadem in the driveway at home and if your a big guy like me you can't get under the car anyways to do this.
Erich W
7/19/2011
came across the etrailer.com website while looking for electric brake and trailer wiring information. The help articles and videos are detailed, extensive, and an invaluable asset to trailer newbies. Please keep them coming. After using the help information to remove an old hub drum, I found a rusted-stiff electric brake. I used help information to determine the wheel bolt pattern. I used help information to remove the old bearings and I wrote down their numbers. I used those bearing numbers when looking for replacement parts on the etrailer.com website. When it came to buying new brakes, hub drums, and bearings, I went with etrailer.com because of decent prices and to say thank you for providing an extensive help section.
Gregory
7/19/2011
Great experience. With limited knowledge, I was quickly educated in my purchase and installation of the required part. Smooth transaction and quick delivery.
James
7/19/2011
I really enjoyed doing business with etrailer. It was easy to use the site and i got my order on a timely fashion. i would recommend etrailer to anyone.
Jared
7/19/2011
Great service. Fast Shipping.
Jason
7/19/2011
Etrailer was recommended to me by Reese.A rep at Reese said that these people knew their business. My experience certainly supports that recommendation. I have recieved excellent service at a very reasonable price. I will recommend etrailer every chance I get. My thanks to Reese for their recommendation and to etrailer for living up to that excellent recommendation.
Jim
7/19/2011
One of the few places where you can find a 2 1/12 ball mount for a 2011 Ford F250 Superduty. This is one heavy duty mount/ball and pin. Price is right, excellent service and prompt shipping mine was free because I met the $150 order criteria. I would use etrailer again for my towing needs.
John
7/19/2011
Most certainly a customer oriented organization. Truly professional. Kept me posted at every move.
Juergen
7/19/2011
Easy to order easy to install.
Kim
7/19/2011
Spent the extra money and bought a Curt hitch. Shopped online and etrailer easily beat all other prices. I have purchased from etrailer before and I will do so again. They are one of the only online companies where their service is even better than their outstanding quality, continuous email updates and extremely fast shipping go a long way.
Lyle
7/19/2011
I am very impressed with etrailers handling of my shipment, and with the speed with which they expedited my order. Thank you.
Richard
7/19/2011
I was amazed at how fast my trailer hitch was shipped and how helpful the girl on the phone was at explaining what I needed and didn't. She was very knowledgeable. All around, this company was a pleasure to do business with.
Sarah
7/19/2011
Very fast. Good price.
Scott
7/19/2011
Absolutely excellent. Not only is the selection huge, but the responsiveness from customer service after an order placed is great. Prices for the most part are much better than sourcing locally as well. Thanks!
Sean
7/19/2011
Great service. Ordered on Saturday, delivered on Tuesday with free delivery.
Steve
7/19/2011
Kudos to etrailer again. I have look around the enternet for a few trailer replacements that I needed and again I found myself again being very pleased what etrailer had to offer. The bulldog 5000 lb jack was probably a little more than I needed but again the prices that were offer for my purchases were extrodinary beyond belief. I live in Indiana/ Louisville Ky area and have lots of rv stores to shop but the promptness and staff at etrailer make my purchases an easy and are shipped very quickly. Thats why I shop with etrailer and not in my own area. Thanks Etrailer for being courteous kindness to your customers. A loyal costumer fom Indiana .
Steven
7/19/2011
Ordering was easy. Product came faster than expected. Installation took a little longer than was stated, but everything fit perfectly.
Timothy
7/19/2011
Great service! Fast shipping! Very happy!
Austin
7/18/2011
Thanks for the great service and quick shipping. Also for solving my connector problem. I will tell all of my friends about your site and service. And thanks to your lady rep that knows her product.
Bob
7/18/2011
Just wanted to let you know that everything you helped me order worked perfectly. The written instructions are not great. But, with the help of the video, the installation went very well.
Gary
7/18/2011
Quick delivery. Easy install at home with ramp and common tools. Product quality was excellent.
Harry
7/18/2011
The hitch shipped much sooner than expected. All parts were present. Had no trouble putting it on my 2005 Element - longest part was getting tools together and jacking up vehicle/jack stands. Actual install was 20 min or less. I had read a suggestion to do the u-bolt loosely first and tried that so I could swing hitch up. That actually helped get one bolt one each side through, but then I undid the u-bolt to be able to move it as needed. Torque specs were great - I had it as tight as I could until I put the torque wrench on it. Had to tighten more. Glad I did!! Highly recommend etrailer and this particular hitch.
John
7/18/2011
I buy my bike rack on friday then I realize that couple straps was missing, so I ordered from this GREAT SELLER the same day and I got my items by monday it is amazing how much care this people take even for a small purchase. Thank you so much, now my bike rack is complete.
Jorge
7/18/2011
Great super fast service.......
Kenny
7/18/2011
We ordered a trailer hitch on a Thursday morning. Had not heard of etrailer.com before. My husband priced the merchandise at other dealers, including the car dealership directly. By far etrailer was the cheapest! I had a question about whether it would fit with a full spare underneath and the rep checked for me. Very friendly. Also, was shipped out on Thursday and received on Friday! Now on the car and works great. Love the sitethe instructions are quite helpful and will definitely shop here again!!!
Linda
7/18/2011
Thank You for your promptness in sending so quick, I can,t wait to use it! In a world were good service is rare when I get it I must say something, Being a past Parts & Service Director that was a must for me and the people that worked for me, I live and worked by the goldenrule, Due unto others as you would have dun unto you! It has served me well in life and business. Thank You agan!
Michael
7/18/2011
Just wanted to compliment you on your web site. Who ever designed it did a great job! It was easy to navigate and find what i wanted in a very short period of time. The prices where very reasonable and it even had a short video on how to install the wiring harness. I can't wait to get the part and install it myself! I would recommend this site to anyone. Thanks!
Michael
7/18/2011
Fast Delivery!
Patrick
7/18/2011
Excellent communication, quick shipping, and great products. A+ Experience with E-Trailer. Highly recommend.
Paul
7/18/2011
Very easy to find what you need on the website. No hassle checkout, and I received my parts way faster than I anticipated. Products seem to be good quality - time will tell on that one. Overall, etrailer provides a great shopping experience.
Robert
7/18/2011
I would like to comment, on my purchasing experience, with you guys. You are the model, of customer service! Super nice sales staff, and fast shipping. What more could a customer ask for? I will spread the word and buy again. Thanks!
Steve
7/18/2011
I bought a Draw-Tie trailer hitch for a 2005 Honda Odyssey, the unit arrived in 3 days and installed in 40 minutes.
Tim
7/18/2011
I ordered a bypass oil filter body, finished transaction. Went to get a refill, came back to check e-mail to see if order had been received. Checked e-mail, my order had been received, confirmed and SHIPPED all in 9 min!!!! Outstanding!!!.... If you guys put a little more effort in bet you could get it done in less than 8 min. LMAO. I wish you sold 1 of everything I would ONLY shop here....Keep it up you have a customer for life!!!!
William
7/18/2011
Product was in stock and shipped the same day and I received it on time... Took me about 5min to install and worked as promised i would order again from this company
Chris
7/17/2011
So far so good. Kept up to date on order status. Order tracking website not accessible.
Douglas
7/17/2011
Awesome! Thank you. The purchase was smooth and the delivery was very quick.
John
7/17/2011
Super fast shipping, the best prices, and great support. You can't go wrong!
Robert
7/17/2011
Great online shopping experience. I needed a padlock for the bike rack with the silent hitch pin. I ordered it late on a Wednesday and had it in my hands on Saturday.
Thomas
7/17/2011
I only ordered one item, but the process was quick and I was updated in a quickly manner. I am very satisfied with the service.Thanks!
Alejandro
7/16/2011
Purchased a hitch and the wireing for 08 hyndia tuscon - very simple hitch bolted right up - wireing had good directions that made it easy to install!
Brian
7/16/2011
Friendly and helpful on the phone. Good communication after the sale. Prompt shipping. I am a satisfied customer.
David
7/16/2011
Great experience! Fast shipping..Will do business again! Thank you!
John
7/16/2011
Fast standard shipping, 3 days. Product was easy to install, about 30min. I would strongly recommend this product and etrailer.com! Make sure you use WD40 and pre-thread all bolts.
Joseph
7/16/2011
Found exactly what I wanted and saw some other good accessories.
Mark
7/16/2011
Quick serivice. Arrived fast and installed easily!! I couldn't ask for more... Thanks!
Mark
7/16/2011
Great website easy to navigate with prompt responses. Thanks for free shipping upgrade!
Randy
7/16/2011
Excellent product,extremely well designed to close tolerances, ordered it on Sunday & received it Wednesday. Thank you!
Stephen
7/16/2011
Right product, right price and received even before i expected !!! Etrailer is an excellent buying experience - thank you.
Tom
7/16/2011
Shipping was fast and the Curt hitch installed to my 2010 Ford focus in 20 min. I didn't even have too unhang the exaust! It also looks really good you can only see the reciever sticking out.
Tyler
7/16/2011
I appreciate your prompt response in this matter. I will definitely look to use your company in the future.
Curtis
7/15/2011
You guys are awesome! Super Fast Shipping!!! Great Price!!! Excellent Products!! Thanks a bunch!!!
Dave
7/15/2011
Order arrived today! The hitch is installed and wired. Fantastic service. Thank you very much.
David
7/15/2011
Thanks. The box was delivered this afternoon (less than 24 hours after the order was placed) and the hitch is already installed. The only difficulty was cleaning the threaded holes on the frame of the SUV. Once the holes were clear, the installation took only 20 minutes.
Douglas
7/15/2011
Great dedication. Shipping was fast and product trailer wiring kit was top. No problem to install & fast also. Wait till you see the map where your package is at on delivery.
Ed
7/15/2011
Very friendly customer service and the product arrived in a timely fashion. Have purchased produtcs twice and will continue to use this website. Thank you e-trailer!
Jenn
7/15/2011
Great price, exactly what is sold in local stores! Saves money!
Landon
7/15/2011
Thank you for the quick delivery, I have not put on my trailer yet but the tire and rim looks real nice I would highly recommend you. Thanks!
Linda
7/15/2011
Excellent company to order from. Products contain all information and customer service reps keep customers as their main priority. I know I will order from this company again.
Mark
7/15/2011
Excellent customer service, pricing and very fast shipping!
Mark
7/15/2011
Great selection and the shipping upgrade at no charge was awsome. Overall, just great service.
Mathew
7/15/2011
Excellent experience. hitch arrived in a timely fashion. Thanks!
Mick
7/15/2011
Fine and rapid, will deal with again in future. Thks for all!
Pierre
7/15/2011
Awesome shopping experience. Fast shipping.
Richard
7/15/2011
Thanks for the amazing response time! Excited to get that mounted up when I return to the states. Look forward to the stack of boxes for the Jeep!
Rob
7/15/2011
Great service, competitive prices.
Robert
7/15/2011
The videos were of great help, nice idea and well appreciated. Again, thank you. If any of my friends are in the need for a hitch I will surely tell them about etrailer.com!
Ron
7/15/2011
I enjoyed my shopping experience with etrailer, it was hassle free and the sales rep was very knowlegable. Thanks!
Samuel
7/15/2011
AWESOME.I've just been very impressed with etrailer.com. Great info and install videos. Simple very effective website. Low price. Fast shipping. Great communication. Friendly service. Honestly, what else could you ask for. So often there is a major sacrifice in one of these elements when shopping online. Its rare to see a low price combined with all of this, but etrailer has somehow managed to do it. Congrats to you guys and gals on running an excellent operation and to those who are considering a purchase, do not hesitate!
Thomas
7/15/2011
I placed my first order with your company this week and I must say you should be the roll model for how all websites should operate. From your detailed product descriptions, easy of order placement, and lightening fast delivery, I wish all websites were this easy. Great job to such a well run company. Your efforts are noticed.
Tyler
7/15/2011
Easy ordering and great coustomer service!! Thanks Etrailer!
Brenda
7/14/2011
Website was very easy to navigate and user friendly. Lots of good information on each product and install videos were an added bonus. Will most definetly use again.
Brian
7/14/2011
Your reps were helpful and knowledgeable about what I was looking for. I will use guys again if I have a problem finding another hitch assembly.
Chad
7/14/2011
I liked the way the trailer wiring for my Colorado was so easy to install with the attached pigtail connectors, it took literally less than 15 minutes to complete the job, a couple of zip ties and the installation looks great, just like OEM.
Charles
7/14/2011
I placed my order on Tues. and delivery was on Thursday now that is service thank you so much see you again in the future,
Dennis
7/14/2011
I spoke with your rep at the order desk and explained my need for quick shipment and if she would make sure all items were in stock. She was very hellpful and everything was shipped the next day. This is my second time ordering with etrailer. and it won't be my last I would give a 10 all the way around for her service and help Thanks Again!
Donald
7/14/2011
Thanks for the shipping upgrade! What a surprise after being already surprised by your low prices, free shipping and no tax (VA resident).
Donna
7/14/2011
I want to thank you so much for your superior service and your friendly interactions throughout this purchase. My purchase has been handled with the upmost profesionalism from start to finish. Thanks again for the great service and I would will recommend everyone I can to your site!
Greg
7/14/2011
Impressed with ease of use on the website, and quality of hitch/harness. REALLY like the video on the wire harness install for the 2009 Pontiac G8. Hitch install is pretty straight forward, but always a challenge when testing wires, trying to find the right ones.
Jason
7/14/2011
The entire process of finding exactly what i need was very effortless. the site was easy to manage and the price of merchandise is very reasonable.Shipping of merchandise was very fast.I will continue to purchasing all of my parts from here.
Jeff
7/14/2011
Very good web site very good product professionals. Your rep followed up very well on my order.
Joe
7/14/2011
Very satisfied with the product and service to get it ordered and shipped promptly.
Lucius
7/14/2011
this was a last minute order since no auto store,trailer shop or hitch place had the wiring harness i desperatly needed before thursday.I orderd it on monday and got it on wed ,via ups.thanks your a life saver.
Marcus
7/14/2011
The hitch I ordered Draw-Tite fit my Chrysler van like a glove! Easy bolt on install in about 30 minutes. Wiring harness was also a simple 30 minute install. The video was a big help! Fair prices, and free shipping was the icing on the cake! Thanks!
Mark
7/14/2011
I had to make a last minute move across the country and I knew I needed to tow a trailer, but that was it - I didnt know anything else about towing. I first found eTrailers installation video online and then I gave them a call. Literally within less than 30 minutes, I knew all about how towing with my Honda Accord worked and all of the parts I needed. It couldn't have been any easier! eTrailer knows how to over-deliver. Thanks !!
Matt
7/14/2011
It's great! Called them on the phone because I had a question about my order... very friendly people... at least with NO problems!! :- Will shop there again...
Robert
7/14/2011
Excellent service, prompt quick delivery. I highly recommend e-trailer to all.
Steve
7/14/2011
Excellent service from etrailer. i would definitely recommend them to others. The order was processed very quickly and delivery was, as promised. The trailer hitch I bought was strong and well constructed, and it was easy to fit - about 1.25 hours. Very good value!
Tim
7/14/2011
Easy to use web site. Great price and I greatly appreciate the e-mails with status. Can't wait to see the product. Thank you!
Victor
7/14/2011
The employee was kind and courteous, explained the parts well. The shipment is already on its way. As soon as it arrives I shall inspect it and confirm that is what I can use on my SUV. The service was quick and I appreciated her help.
A M
7/13/2011
Excellent - I especially liked the videos and side-by-side comparisons so I could really see how each bike carrier worked and make an informed chioce. Talked to your rep via phone order as I had some questions which she answered and helped me make my final choice. Prices were also important. I would highly recommend recommend etrailer.
Bruce
7/13/2011
Best site on the internet for customer service and price.
Charles
7/13/2011
Good help finding & ordering correct trailer wiring harness.
Charles
7/13/2011
Great service, good price. fantastic delivery time. Ordered on Monday, delivered on Wednesday, installed by Wednesday evening. What more could I ask for. Thank you!
Gale
7/13/2011
What great service. My order was upgraded to express shipping and received it in two days. Will definitely recommend etrailer.com to anyone looking for a hitch.
John
7/13/2011
My questions before ordering were answered promptly and with the information that I needed. Orderingquick and easy. Shipping prompt and without a hitch.
Kelly
7/13/2011
Everything installed as stated in description. thank you for fast service and a very good product.
Leroy
7/13/2011
Your rep was great on the phone. Very helpful and nice. Could not believe how fast I received my order and was very pleased with the whole experience and very pleased with the product I purchased. Would definitely recommend etrailer to my friends.
Leroy
7/13/2011
Part arrived promptly and works just fine. The online installation video was particularly helpful in both the installation and determining that I ws ordering the correct harness in the first place.
Mervyn
7/13/2011
Outstanding!! Fast shipping, Would order again any time , thanks ..
Michael
7/13/2011
2nd time two buy and another great job. Will buy again. Thank you!
Otis
7/13/2011
I wanted to thank you for the very fast shipping. I placed my order monday and got it today. very impressed. Thanks. It was a pleasure doing business with etrailer.
Ralph
7/13/2011
Excellent shopping experience. Professionals available to answer questions accurately and assist with obtaining the right items for your specific vehicle. Upgraded my order to priority shipping at no extra cost! Highly recommend etrailer.com.
Robert
7/13/2011
I placed my order on Friday morning July 8 using standard shipping later that afternoon I received an e-mail informing me that my order was upgraded to the 3 to 5 Day Express Shipping at no additional cost. I received the order on Tuesday July 12 about 1:00PM and I had the hitch and wiring completed by 6:00PM the same day. The actual time to install the hitch was about 1/2 hour by myself using a floor jack to hold the unit. I would highly recommend etrailer and I plan on using them again in the near future.
Robert
7/13/2011
It was very easy to find,order, and get info on instalation of the hitch and wiring harness. Pricing was also very good. I am not one for internet purchases, but I could not find any local business with the product I needed. I was very pleased with the ease of of finding and ordering the hitch I needed.
Thomas
7/13/2011
Fast shipping and great communication!!!!service was perfect!!!thanks for a great experience.....
Zantrice
7/13/2011
First time user, I will use again and recommend. I got a person on the phone Sunday. Wow!! you guys are one organized co. Thanks!
Alix
7/12/2011
I had many questions for the team of Customer Service Officers at etrailer before I finally placed my order. They had been extremely patient with me. After they have confirmed the order, they constantly kept me updated with the progress of my order. The team had made ordering through the web such a pleasurable & memorial experience. Keep up the good work team.
Anis
7/12/2011
Overall very good.The people at Customer service have been very help full. I would buy from etrailer again because of the great service.
Arnold
7/12/2011
Website was easy and you had everything I was looking for. Also my order was processed promptly.
Bradley
7/12/2011
I do quite a bit of ordering on the net and I just want to say that this first time with etrailer.com is one of the very best I have ever experienced. Your service is the absolute best. Thank you for expediting my order. I will definitely recommend you to my friends!!! I also likeyour user friendly web site. Very easy to find what you need.
Dempsey
7/12/2011
Thank you very much for catching my error in my order. I will be sure to tell everyone i know to use your company. Thanks for your attention to detail because of it a rather large problem was averted. THANKS again
Dexter
7/12/2011
My shipment just shipped but the fast response and continuous updates are great. Keep up the fantasctic Customer Service!
Douglas
7/12/2011
Ordered online and had an email in just over an hour that the items were in stock and would be shipped that day. Had the items in 3 business days without having to pay to expedite. Great service!
Douglas
7/12/2011
Very Fast Delivery!!! I haven't had a chance to try the part yet, but the speed of service is GREAT!
Dwayne
7/12/2011
Your Customer Service Has Been Excellent. Up to date Confirmations and Shipping info . I will Definetly Reccomend you guys to all my Friends and Family.
Gregory
7/12/2011
The selection was good, the price was right, and the on-line ordering was so easy even a cave man could do it.
Jim
7/12/2011
I couldn't ask for betterservice than i recieved from your rep at etrailer. courtious, helpful and efficient. I had close to the same products lined up with uhaul online but their online chat assistant had tried to sell me products i didnt need. i pulled close to the same products with etrailer online, backed it with a phone call to confirm a few details and bingo, not only was i comfortable about what i was ordering...it was shipped within hours.
John
7/12/2011
I was please with the sales support that I got from your rep, I was able to get all that was needed to complete my rebuild of my boat trailer Thanks!
Joseph
7/12/2011
Your help line was very friendly and patient with me in placing my order. Thanks for your service!
Kenneth
7/12/2011
Awesome ! The installation video was really great ! Caught it on YouTube which gave me your website ! Nice job
Mike
7/12/2011
Great site to order from!
Walter
7/12/2011
Seem to be a great experience in online shopping. Professional and experienced. Helpful and friendly. I am pleased.
Al
7/11/2011
The sales person was very knowledgable and helpful. Product shipped same day and installation was easy. I look forward to doing business with etrailer again in the future.
Allen
7/11/2011
Etrailer.com was a great experience! The installation video was a nice touch, the product was shipped very quickly and packaged well. Ill be telling others about it!
Bryan
7/11/2011
Hello there, its my pleasure doing business with you guys , you guys are sure very helpful ,keep it up..
Daniel
7/11/2011
Great service and products! Friendly staff took my order. Fast delivery -parts order on Wed. afternoon and arrived Friday. Hitch fit perfectly and the custom light-wiring kit was easy to install and worked perfectly. I am very satisfied. I really liked the videos on both the hitch and harness installation. They were very helpful. The written instructions were good as well.
Edward
7/11/2011
Excellent customer service! Simple straight-forward and the rept made sure my order was processed in time to get the shipment before my family departed for our vacation.
Everett
7/11/2011
I bought a Harley Davidson bottle opener key chain and is awesome. It looks and works great! Thanx.
Garret
7/11/2011
Your rep was very courteous and very helpful, I would recommend a friend or anyone. I plan to shop there for all my trailer needs. Thanks!
Glen
7/11/2011
One of the few that carried the product that I was looking for at the right price with extremely fast service, thanks!
Harold
7/11/2011
Fast shipping, easy to install. Works great on my 2011 Honda Pilot.
Jeffrey
7/11/2011
The service at etrailer is fantastic. I received a free upgrade on shipping for no apparent reason!and the item came promptly. This is the second time weve purchased from etrailer. And we'll be back. They're the best.
Jeffrey
7/11/2011
The service was outstanding and I usually dont write comments. I ordered a bike rack and was contacted by a real person to acknowledge the order had been received within minutes - within an hour or so another contact to say it was in stock and would ship, likely the day I ordered it... then another to say it did in fact ship.... with tracking information then another to say there records showed it was delivered. Very nice and personal. My hats off to etrailer
Jim
7/11/2011
Surprized at the fast delivery time, ordered on Tuesday and received on Monday, from CA. to the Mid West. Product was what I ordered and expected. Thank You.
John
7/11/2011
Thank you. This is my first transaction with etrailer, and if this is any indication of your customer service, you will see me again!
John
7/11/2011
Wow, from excellent customer service on the phone to answer any questions or concerns, then after placing the order email notifications all the way, tracking was awesome and received product in 2 business days. Exceeded our expectations and wouldnt hesitate to order from you again!
John
7/11/2011
The price is good... and the video i saw on youtube that they show how to install the part looks very easy... i like it alot.. its custom fit for my truck... thanks
Johnny
7/11/2011
etrailer is great i find the videos very helpful. Thanks again!!!!!!
Jon
7/11/2011
Exceptionally good service. This is my second order with eTrailer. 1st order was a brake controller and this one for towing mirrors. This site makes it very easy to find what you need, in fact it'll help you pick. Thanks!
Kirk
7/11/2011
Simply fantastic!
Luke
7/11/2011
I highly recommend etrailer.com. The service is excellent, and the company has a large volume of merchandise. They even had the unusual 5 by 4 3/4 wheel that I needed for my utility trailer.
Ned
7/11/2011
I received the hitch & wiring harness in only three days. The Curt trailer hitch receiver was a near perfect fit. I did remove the bumper on our 2007 Toyota Tacoma, it made the installation a great deal easier. The hitch is very well built and the paint is excellent. I highly recommend etrailer.com. Thanks!
Parker
7/11/2011
This is handier than a pocket on a shirt. It is easy to install and you do not need an adapter which is another plus.
Raymond
7/11/2011
I called etrailer and needed a rack shipped out quickly. Your rep really hooked me up and the rack shipped just a few hours after calling. Geat service!
Scott
7/11/2011
Etrailer.com has been a pleasure to shop with. Our first order, a class III Trailer hitch for my 2008 Honda Element was received in 5 business days one being July 4th, so really 4 days. I installed it easily by myself in 20 minutes with minimal effort. My wife and I have been so pleased with this company that I've since ordered a hitch cover and bike rack from them as well. I will shop from this company again for sure!
Steve
7/11/2011
Well,.. I ordered Saturday afternoon after unsuccessfully spending the morning looking for an anti-rattle sleeve. Sleeve came and I installed it Monday yes, 2 days from order date and on the weekend yet. Product worked perfectly. I only wonder why I spent the time and gas looking for it. I got three e-mail on the order processing to keep me informed on the progress. I can't imagine how the service could be improved. Thank you!
Steven
7/11/2011
Excellent product trailer hitch with draw bar. Easily followed installation directions. Great service/shipping. Thanks!
David
7/10/2011
This is my second order. Your service is excellent. The email status updates are great. Your prices are fair if not cheaper than the other online sites. You sold me on your service, I would be willing to pay extra just to have good service.
Keith
7/10/2011
Thank You So Much etrailer.com for a great product and incredible fast shipping!! I ordered your Peace Sign Hitch Cover and it looks groovy on my Dodge Grand Caravan SXT. Very easy to install. I will send over a picture soon. Thanks Again. All the best!
Larry
7/10/2011
The item was received quickly. The shipping cost was very reasonable. Your web site is easy to use and the install videos you provide are priceless. I will look to etrailer.com for my future needs. Thank you.
Mark
7/10/2011
The communication was quick and informative. My item shipped very quickly!!! Great overall experience, thank you!
Randi
7/10/2011
You guys are great your service is excellent. it is very easy to shop in your site love. keep the good work!
Eucario
7/9/2011
Outstanding! The items were shipped the day I ordered them and I received them sooner than I had anticipated. I will definitely order from etrailer in the future.
Guy
7/9/2011
Exceptional service.
Jack
7/9/2011
wow! I completed this order from my phone. This was by far the very best ordering experience I have ever had. Great work trailer, employees! Cheers..
Jay
7/9/2011
Fantastic turn around! Thank you so much! We cant wait to get our order. Definitely going to recommend you to our friends.
Nicholas
7/9/2011
Fast shipping and the best price!
Richard
7/9/2011
I was as nervous as a long-tailed cat in a room full of rocking chairs when I talked to your rep to fill this order. I was worried about the delivery date. She gave me the true arrival date and it was on time. The trailer wiring adapter harness that I purchased for the Outback Wagon was exactly as presented. Plug and Play. The hardest part was locating the factory plug in the Outback. Thanks to all involved.
Roger
7/9/2011
Wonderful!
Sheryl
7/9/2011
Thank you for your excellent customer service!
Steve
7/9/2011
Parts were perfect!, Shipping fast and deliveried as promised.
Thomas
7/9/2011
Your service is super. I like the personal e-mails informing me of the receipt of my order, the shipping of my order even the e-mail that my order was delivered. Tracking was easy and spot-on. Any internet catalog/ordering company should take lessons from you.
Brian
7/8/2011
Fantastic service!! I placed the order late last night and it shipped this morning before 8:00.
Ed
7/8/2011
It is a very good place to buy parts.
George
7/8/2011
Wow your price was cheaper than the local trailier sales office and they did not even have or include the specific plug for my 2005 Toyota Seqouia. I have not been able to find the mirror extensions that are custom fit to my factory OEM mirrors until your site linked my brake controller to them Thanks!
James
7/8/2011
The hitch I ordered was a good buy, Instillation instructions and on-line video were easy to understand. Shipping was free and prompt. I had the hitch and wiring harness installed in less than two hours.
Jerry
7/8/2011
Great price very fast shipping. Thanks!
John
7/8/2011
Excellent service, fast delivery, & a good product!
Leroy
7/8/2011
I ordered my Draw Tite trailer hitch for a 2011 Honda Odyssey on Tuesday. I rec'd a confirmation of the order within minutes notifying me that it was available and would be shipped . I also received a 2nd email that same day notifying me that they had given me Express shipping upgrade for free and that I would receive it within 3-5 days. It shipped out on Wednesday at 422am and I rec'd it on Friday at 600pm. Incredible service. My husband and I were able to install it in about 30 minutes. I would HIGHLY recommend Etrailer to everyone who needs trailer hitch or any of their products...
Loretta
7/8/2011
It couldn't get any easier. I called, asked a few questions, gave my credit card, and got email saying it had shipped a few hours later. Thanks.
Mark
7/8/2011
Great experience shopping with etrailer.com, great web site, love the videos and ease of transaction. The hitch for my 03 Escape fit perfectly, and the wiring harness worked as expected. I had my 13 year old neighbor help with the hitch installation and used an ATV jack and the installation was almost effortless using the bolt leader. Watch the videos and in my case the wiring video was more accurate and easier to understand than the printed harness instructions. I'm glad I ran across your web site. I've been putting this off for a long time for the fear of the wiring issue. After watching the wiring video on my exact car I ordered the products from etrailer.com and would do so again, thanks!
Michael
7/8/2011
Hello received my order very good service thank you!
Pierre
7/8/2011
Your rep was extremely helpful in assisting to identify the best bike rack for our needs. I appreciated her patience as we talked about possible solutions.
Renee
7/8/2011
Good prices I searched the web extensively, and fast shipping. Products were exactly as shown. I'll be returning for any future trailer/camper needs.
Roger
7/8/2011
Product was very nice. Unbeliveable service. Super fast shipping. I will come back again.Thanks to the etrailer Team!
Ronald
7/8/2011
Love the Swagman 6 bike floor stand. Took me 5mins to assemble and less than that to unassemble. Sturdy and the price is great.My experience with Etrailer..EXCELLENT and POSITIVE. Thank You!
Rosalie
7/8/2011
I have ordered a Valley hitch receiver and a Rola bike rack from etrailer. Both items have arrived in good shape and in time. Very careful and good packaging, no damage. The goods are exactly as described on the web site. I was a bit skeptical about installation of the receiver on my Pacifica, but it indeed took less than an hour including a coffee break. The Rola bike carrier looks very elegant and functional. I am anxious to try it in action.
Vladimir
7/8/2011
Excellent website. The videos and installation information is the reason I purchase through etrailer. Without this info I would have a local retailer install it for me. Keep up the good work.I have already recommended to my brother-in-law your website. He is looking for a trailer hitch for his vehicle..
Wayne
7/8/2011
Finding the product in which I was interested was easy and straight-forward. Order confermation was efficient and shipping information was timely. I will do business again with etrailer, and I'll also spread the word to my family and friends
Anthony
7/7/2011
This is my 2nd purchase although the two purchases are related. My experience was excellent - I talked with someone to help me the 1st time and used the Internet only the 2nd time. My experience on the 1st call was absolutely great thus making me comfortable to return and purchase an accessory.
Bob
7/7/2011
Great, have shopped with you folks several times always as advertised and always on time.Today your rep helped on the phone with several questions I had on the electric break system for my 97 Expedition, he was very patient with this old guy who had no experience with this type of system, he made me feel very comfortable answering each of my questions without hesitation. Trust me when I say if I ever need anything to do with towing or trailers I will look first to etrailer. Thanks!
Darrell
7/7/2011
I was on vacation when i cut the wires to my toy hauler. The guy camping next to me told me about etrailer. When I got home I order the wiring harness the next day and that evening I received an e-mail telling me that my order had shipped. Now that is service.
Douglas
7/7/2011
Excellent selection and user friendly website!
Frank
7/7/2011
Wow, I have been working with other vendors on the internet for years and this is one of the best. My order was placed in the morning and by mid afternoon it was in the hands of the shipper. I am picking up my new fifth wheel in a week and having these items this quick will allow me to install them before I pick up my new trailer. Great job.
Gary
7/7/2011
ess to the site and products were easy, staff was helpful and curtious and the product I purchased was delivered as promised. One of the better sites I have done business with!
Gary A
7/7/2011
You guys (and gals) are awesome! Thank you so much. I was a little worried the package wouldn't get here in time for my son's birthday, but now you make it possible. I really appreciate the extra great customer service!
Jennifer
7/7/2011
Awesome! got free shipping on my order and recieved almost instant email on my order that wasn't automated on a holiday!
Jessie
7/7/2011
Great service with a great price! I will definitely be using etrailer.com again.
Michael
7/7/2011
Very easy to order, I found what I was looking for very easily, I will use e-trailer again.
Perry
7/7/2011
The on line process was very easy to order replacement lock keys for my truck tool box. Took a couple minutes is all. I appreciate the status emails as well.
Richard
7/7/2011
Very fast service.only took three days .the reducer for my f 250 fit perfect I didnt have to sand it.Thank you for great service and fast delivery.
Rickey
7/7/2011
I received the hitch yesterday and a friend and I got it installed in less than a half hour. It fit perfectly and really looks good. If anyone needs anything along your line I will certainly pass along your web and phone number.
Robert
7/7/2011
Worked great easy to install glad i found it made life alot easier.
Tyson
7/7/2011
Great experience all around, fantastic customer service from your rep, the best price and extremely fast delivery. Thanks!
Younes
7/7/2011
This has been my first order with you guys and a very nice experience. Thanks for your help.
Carlos
7/6/2011
Extremely quick shipping and great communication.
Christopher
7/6/2011
Thanks for your prompt response and the shipping upgrade. It's sincerely appreciated.
David
7/6/2011
Everything has been just great! You guys have taken very good care of me and I do appreciate it. Your prices are competitive and the service has been very prompt.
Gary
7/6/2011
Your rep, provided outstanding customer service. Although I placed my order right at closing time, she was professional, helpful & most of all she remained pleasant. I will use e-trailer for all of my trailer needs. Prices are competitive but again mostly due to the above & beyond customer service.
Jerry
7/6/2011
Ordered replacement stabilizers with very prompt handling of the order.
John
7/6/2011
Outstanding customer service with outstanding shipping and follow-up. Product videos allowed me to decide for sure what I needed to do my installation.
Joseph
7/6/2011
Order was shipped immediately and received within a couple of days in perfect condition. Communications, with Tracking info, is the very best! Will definitely recommend to all of my friends.
Mark
7/6/2011
Best web site I have found for RV parts etc. Very good prices as it beats other sites.
Melvin
7/6/2011
Amazing customer service. Personal email response confirming order and answering follow-up question. So far, so good.
Michael
7/6/2011
Talk about being professional.......your customer service is the best I've seen in a long time. This the first time I have done business with etrailer and it won't be the last. I like your attention to the small details.
Omar
7/6/2011
Customer service was very helpful and was knowledgeable of the products. order shipped same day. Very easy to order and quick. Thanks!
Randy
7/6/2011
Thanks you very much for your excellent customer support! I called late in the day on Tuesday for a trailer hook up kit that I needed to have for my Honda Pilot. I worked with one of your reps and she made sure that the kit got on the truck that day and I received in time for my trip. The kit took very little time to install and worked great.
Steven
7/6/2011
Excellent customer service and support. Fast Delivery!
Wayne
7/6/2011
Packed and shipped within two hours of my order ... awesome! Thanks for the great service!
Brian
7/5/2011
Fast shipping, good resources and videos to help with instalation of my trailer hitch and wiring. Thanks much!!!
Chad
7/5/2011
Hitch shipped amazingly fast, items arrived before expected great condition, communication with eTrailer was perfect.
Christopher
7/5/2011
First I found the item on another site. They wanted $15.95 to ship it! Then I found e trailer. Same name brand light, 4.99 shipping. Thanks e trailer. Shipped out same date too.
Christy
7/5/2011
Your web site was easy to use. Thank you.
Colleen
7/5/2011
If the Swagman bicycle rack I ordered from you is an indication of your product line, I conclude that you carry only top-notch products. As a cyclist, I've used many types of carriers on my cars and was hesitant to try the Swagman but your video was clear and thorough and helped me decide. Its an excellent product, very well designed and constructed. Thank you also for your good service.
Deborah
7/5/2011
Smoothe order process, fast shipment.
Donn
7/5/2011
Thank you for the quick response, information and upgraded shipping. Best experience I have ever had with online shopping! Customer service is great, and model for others! Thanks again!
Dustin
7/5/2011
WOW got it today and its perfect. Thanks!
Frank
7/5/2011
Quick turn around in my order. Easy to move around website. Prices reasonable. Item shipped same day as ordered.
John I
7/5/2011
I would like to thank you for your fast and courteous service.We really needed our trailer lock before our trip.,even though it was ordered late in the day, as promised it arrived a day ahead of time in perfect condition. It was great doing business with people who really seems to care about their customers. We will do business with etrailers again in future.A big thanks to all those who were involved with our order.
Judy
7/5/2011
Great service,ordered 7-1 got it on 7-5 They answered my email and showed me what too order with the right number for the part I needed and they put in a video showing how to install the part.
Nelson
7/5/2011
Super fast shipment! Product was exactly what I ordered.
Ray
7/5/2011
La manufactura del producto es excelente. La respuesta del vendedor fue muy rápida y los tiempos de entrega superaron la espectativa. El producto lo recibí muy bien empacado con todo el pedido completo.
Sergio Mauricio
7/5/2011
I did a web search to find a trailer hitch for my 2005 Honda Pilot. Not only did etrailer.com have hitches, they also had an installation video that answered all my questions. The price on the hitch was great, the installation went just as shown in the video and the customer service was excellent. Thank you!!!
Tammy
7/5/2011
Very easy install. Less than two hours by myself.
David
7/4/2011
This is the second or third time I have bought trailer supplies from your web site. No matter where else I shop to find what I need trailerwise, I usuallyl end up buying from your site because of the availability of the items I am searching for and because of the great price that I can purchase them. Thanks Again!
John D
7/4/2011
Everything you need for your RV. Loved the video help. Great product and fast delivery. I will see you again.
Paul
7/4/2011
I bought a trailer wiring kit for a 2011 Honda Odyssey. The directions were clear and it installed easily.
Ted
7/4/2011
I think it was very easy to use and fast to find the parts I needed.
Dallas
7/3/2011
Unbelievable service! I ordered this last night on Saturday and it shipped today on Sunday?! Amazing. Thank you.
Gary
7/3/2011
Thanks a ton for the recommendations and asking the right questions to make sure I got the right products...Excellent customer service, and now that I know about the excellent customer service you have a customer for life...Whoever does your video's tell them EXCELLENT work too... and keep them going... it was a driving factor in using your site as well..Have a great 4th... please pass this on to any one you think should hear this. Thanks and have a GREAT 4th...
Kenneth
7/3/2011
Fast,Fast, Shipping. Very easy to install, 42min is all the time it took.The dealer wanted $114.00 for the same item, what a deal from etrailer. Happy, Happy!
Anthony
7/2/2011
Excellent, professional, high-touch customer service experience. They gave me a complimentary upgrade for my shipment speed - ordered on Sunday, arrived on Thursday. You folks are terrific. Have already recommended you to my neighbor.
Christopher
7/2/2011
Outstanding service and very quick shipping. Communication regarding my order and shipping was very professional and timely. Really my new favorite online store.
Chuck
7/2/2011
I really like this site. The videos and vehicle specific parts will make my installation a snap. The prices are good and they shipped my order the same day, and on a Saturday no less. I highly recommend this site.
Doug
7/2/2011
I must admit I am shocked when things go as easily as the video shows, but this entire transaction went perfect. I received the wiring kit as described and the installation took about 15 minutes. It was refreshing to deal with honest and informed people. I wish to send you a big THANK YOU !!!!!!
Frank
7/2/2011
I order a lot on the internet, this by far one of best experience. In a nut shell tue the 28th of june i had in impulse buy. wanted for a couple of months to purchase a trailer hitch for wife van. decided to get it now before the 4th of july celebration.i have a bike rack that i havent used for awhile. wanted to pack up kids for the fourth and a couple of bikes and head for a day at the park. called e-trailer place order and wanted to get it by the fourth possibly before the weekend knowing that they will not be any deliveries on weekends.the customer service lady, insure me of availability and that it may come in before weekend. for sure it came 3days later on friday around noon. thank you! e-trailer.com. i am very satisfied Would you recommend etrailer.com to a friend? Yes
Fred
7/2/2011
So far so good. If UPS does their usual best my order should arrive in time for our camping trip. Thank you for for superior handling of my order.
Joe
7/2/2011
I'm so happy that I selected your company to order from. This was the best experience in ordering from an on-line provider I've ever had.
John
7/2/2011
So far I couldn't be happier.
John
7/2/2011
It took me less than 10 minutes to put the rack together and it works great. I received the rack just a few days after ordering it. An added bonus definitely.
Kelly
7/2/2011
Reasonable prices. Excellent communication.Fast shipping. Great experience. I will be back again!
Paul
7/2/2011
Prompt attention, greatly appreciated!
Steven
7/2/2011
Well it wasa very good with know problems and the best by i could find thank you so much.
William
7/2/2011
Thanks for your conscientious work on this. It's been a pleasure to work with etrailer dot com.
Andrew
7/1/2011
Very impressed - found a set of products that will work perfectly for half of the price at other online retailers, and the buying experience was easy and fast. Most impressively, I received notice within 2 hours that my purchases had been shipped. Outstanding service and great communication.
David
7/1/2011
Outstanding. Placed an order online. One of the items was not is stock and they emailed me. I called and filled it with a similar product. They were very helpful. Got my order quickly. Great folks to deal with!
Eric
7/1/2011
All I can say is Wow! And thank you!
Gary
7/1/2011
Great customer service. I always call to place my orders because they always pick up and always have someone who speaks English on the line. Great company.
Jose A
7/1/2011
Easily found a replacement part in less time than it took to get the info. from the OEM and received it in 2 days. You guys are great and your notifications were on the spot as well. Many thanks. I'm sure I'll be back!
Paul
7/1/2011
Easy to order and navigate site. Huge inventory and quick shipping!
Richard
7/1/2011
Thank you for the prompt email; this has been a pleasurable experience. Have a good holiday.
Wayne
7/1/2011
I placed an order late in the day yesterday with your company and my daughter just called today friday and said dad did you order something big that came in 2 boxes .I'm impressed, I buy alot of stuff from the net all the time. But this is a first time that I have taken delivery on a order within 24 hours from the time that I placed the order.
William
7/1/2011
Shipped fast and arived in good shape. good quality products.
Anthony
6/30/2011
So!! You guys are working to improve your service!! Its not possible you could not get my order any faster, unless you were next door!!! Order is perfect, delivery is better than perfect!!! I will most certainly use this company again many more times! By getting my order here so quickly you have saved me 2 days production! Thanks so much!
Bob
6/30/2011
Thanks - glad I found you guys...
Brian
6/30/2011
Wow. a 5 rise drawbar. I've been looking everywhere. Just what i needed to balance out my Seadoo behind my Honda Accord. Great selection. Fabulous prices. Bought my hitch 2 yrs ago . Thrilled. Now more useful and able to haul a balanced load. The right size risers for many applications. This site rocks.
Brian
6/30/2011
Price was the best I found. Ordered Monday morning, arrived Wednesday afternoon. I like the tracking feature on your site - very easy to use. Very pleased with the overall transaction !!
Cory
6/30/2011
I think that the experience was one of the fastest i have ever seen, shipped with a couple of hours.
Darryl
6/30/2011
Very fast shipping and some of the lowest prices around. Will buy from etrailer again, and will definitely recommend to friends.
Darryl
6/30/2011
Thank you very much for your excellent customer service, I will definitely be referring all my friends to your site, it was a pleasure doing business with you.
David
6/30/2011
My shipping was upgraded at no extra cost and received the merchandise in three days. This was great and now Im ready for this weekend. Can't beat the service. I have this place bookmarked.
Gary
6/30/2011
You guys are terrific! I received a personal email from your shipper stating my order had been processed and shipped. He also bumped up the shipping to 3 to 5 day, at no additional cost, and I will recieve the trailer hitch even sooner than expected! I can see you all are serious about customer satisfaction and I am glad I bought through your company. I will recommend business with you to my firends and will certainly be looking to you for all of my camping/trailering needs.
Gordon
6/30/2011
Total hitch install time from putting the car on the hoist until backing it out was about 40 minutes. The hitch fits perfect and about $300.00 less that the local Honda dealer quoted. I also purchased a Softride Hydraulic-Assist Dura Tilting 4 Bike Rack from etrailer at the same time I purchased the hitch. It fits great and works perfect. I highly recommend this combination. The tilt feature gives you easy access to the rear hatch with a full load of bikes. Etrailer customer service is awsome!
Harold
6/30/2011
After cursing the net I found etrailer to have the best ion and prices for the hitch and other parts for my Scion xB. In addition, they upped the shipping time without additional cost. Check them out!
James
6/30/2011
Excellent service and a perfect fit the first time. I would deal with this company again. A+++ transaction.
James
6/30/2011
I don't know how you guys did it, but I ordered yesterday afternoon and it was delivered this afternoon today...
James
6/30/2011
Fantastic service. Very speedy delivery. Will be using you again for any trailer needs.
James W
6/30/2011
I would have to say Etrailer.com has the fastest turn around and shpping times I have seen. I have bought a hitch and some trailer wheels and both were sent out supper fast. I got an email in less than two hours that my items had been shipped!!!! Some of the best prices I can find too!!!
Jefferey
6/30/2011
Very quick shipping, good communication & a great product, A+ all the way!
Jim
6/30/2011
I like etrailer.com! I think I have ordered from you before and will do so again. The rep was very nice to let me know that my item will be to me in a day or two with out having to pay extra shipping charges. She was also very nice! Your price on the item I ordered was great. Every where else I was seeing the item from the same price to double the amount. I will definitely be ordering from you again!
Jody
6/30/2011
Easy shopping experience. Great communication regarding order and shipping. Super prices too.
John
6/30/2011
Excellent communication, super quick shipment, great prices. Will definitely do business with again.
Lawrence
6/30/2011
Yet again another perfect transaction. Ordered multiple items this time and everyone was received expeditiously without issue. Etrailers customer service is one of the best around and their communication from purchase to item received is flawless. I only wish other organizations would follow what Etrailer has mastered...the art of an excellent, expeditious, and worry free transaction. Thank you again for yet another wonderful transaction and yes, I will be back for more. Keep up the good work!
Mark
6/30/2011
Great service, great pricing, fast shipping, video online instructions were great!
Maxwell
6/30/2011
Very easy..and they answered my order immediately..now all I need is the UPS truck.
Michael
6/30/2011
Site is very user friendly very quick shipping and great communications as always I am a return customer and recommend your store to everybody.
Mitch
6/30/2011
Great service and price would recomend to all and i wil certaintly use u again!
Raymond
6/30/2011
I live out of state from etrailer and I ordered the Thule Doubletrack Platform-style 2 Back Rack one day and the next day it arrived like a Jimmy John delivery. It was easily assembled and my bike fit really nice. Even this old man assembled it and I didn't have to call my grandson on this project. I saved real dollars and made my wife happy. If you need a hitch for a Prius I would highly recommend it. I am sure it would fit on any other car, but I needed it for my Prius. Now I will be making better than the 52.3 miles a gallon when I dont have to fill up my bike except with hot air.
Richard
6/30/2011
The sales staff and shipping could not be better. I ordered on Mon. morning and received the hitch on Wed. Excellent fit and finish.I would recommend etrailer to anyone.
Ronald
6/30/2011
I am really happy with my purchase. I had been looking for a hitch cover for awhile and etrailer had exactly what I wanted. I had tried ordering from another site, but had alittle problem and was unable to get what I ordered. This proccess was so easy.
Valarie
6/30/2011
You guys are awesome! thanks, and just viewed the vid & descriptive you have online for this repair so I will take pix and submit if you promise not to laugh
Wendy
6/30/2011
Great service, very efficient and helpful. I really appreciate the extra effort to expedite shipment.
William
6/30/2011
Thanks for the reply and expedient service. This is my first time doing business w/ etrailer and I am sure it won't be my last.
Brian
6/29/2011
Great service and good prices. Prompt service.
Carl
6/29/2011
I just wanted to say thank-you very much for the excellent customer service! I called yesterday evening in desperate need of a carpod carrier by Friday. I was pleasantly surprised to find the carrier waiting for me on the porch this afternoon. I cant express enough how much my family appreciates the prompt service. We will definately keep this in mind for our future needs and will most certainly pass etrailer.com along to any friends or family. Thanks again! Have a fabulous holiday!
Charle
6/29/2011
We got our bike rack today and it is great. The shipping was fast and arrived right on time. We will be sure to tell all of our friends. Thank You.
Cheri
6/29/2011
Great as always!! I have 4 trailers & 2 campers and when I need something I can always find it on your well run site,plus all the info you need,viedos&FAQ do the trick. I search other sites,but you guys are the best. I wish all sites were as complete and well run as etrailer.com,thanks...
Craig
6/29/2011
Super service a great place to buy from very satisfied.
David
6/29/2011
Very easy site to navigate and the customers service are very good to work out any problems you might have with your order.
Edwin
6/29/2011
The agent was professional, friendly and helpful. AAA
Hsuan-tsung
6/29/2011
Great experience. Items ordered arrived in good condition and on time. Cargo hauler is a quality product, well made and easily assembled.
Jackie
6/29/2011
This was a snap. Took 20 minutes to install hitch and about 30 for wiring harness. Would not have attempted this without vidieo.
Jackie
6/29/2011
All of the items I was looking for were in stock and shipped out the same day. Great job! Thank you.
James
6/29/2011
I am always impressed by your company's promptness and good products. I wish you guys sold auto parts!
Jon
6/29/2011
Well, within hours of making my order, I received a shipping confirmation email letting me know its on its way. So far, I couldn't be more pleased with my experience with etrailer.com.
Lisette
6/29/2011
Thank you for the prompt service and expedited shipping upgrade. I appreciate it and let my clubs know of ur site/ business.
Rak
6/29/2011
Timely shipping, good instructions, sturdy well built product, excellent fit. All in all a great product at a good price. The UPS delivery may asked me about it because he said he was delivering several boxes with the etrailer name on it. Thanks!
Randall
6/29/2011
The processing and shipping is very quick. My order shipped out immediately and I was notified every step of the way. Truly awesome.
Reinaldo
6/29/2011
Easy to use. Great shipping. Thanks.
Romano
6/29/2011
Thanks for the FAST service. I'll try to send a photo when I get it on.
Scott
6/29/2011
Ordered new tires from etrailer and used standard shipping, however, out of the blue, your shipping department gave my order special priority and upgraded my shipping to 3-5 business days for free. And sure enough, I got my tires in two days later! This was great customer service. It certainly exceeded all my expectations. Great job!
Stephen
6/29/2011
Just wanted to say that I got everything and you guys ROCK! Thank you!!!
Vincent
6/29/2011
Great Website!! Great Service!! Order shippied early!! This has been a Great Experience!! Nathan has been AWESOME!!
Brian
6/28/2011
I ordered the hitch and bike rack for my 2011 Chevy Traverse. e-trailer upgraded my shipping option at no cost to me and I received my order much quicker than I would have.The equipment was very easy to attach to my car and the bike rack was just as easy.I look forward to many years of towing my bike on the back of my car for years to come!
Dan
6/28/2011
Roll Bar mirror arrived today, looks good & can't wait to get it installed. Thanks to the staff at etrailer.
Daniel
6/28/2011
Extremely fast shipping and fast email response. Thanks! Etrailer.
Dean
6/28/2011
Good web site and shipping.
Herbert
6/28/2011
I tried all the auto parts stores in this area as well as a large trailer builder. None had a dust cover for the hub bearings on my old shop built trailer. You did. Thanks!
Jack
6/28/2011
The service rep was excellent, she was joy to talk to and she went above and beyond to be sure my order was filled and shipped.Thanks !
James
6/28/2011
Thanks for the speedy service!
Ken
6/28/2011
Fantastic service and great parts.
Kevin
6/28/2011
Great service and very fast respond..thank you guys.
Meir
6/28/2011
I highly recommend etrailer.com to everyone i know. Exteremly happy with the shopping, shipping and the on line video of how to install the trailer hitch and wiring was very helpful. Maybe some day all .com shopping will be this Great of an experiance i had at etrialer.
Patrick
6/28/2011
You guys ROCK !
Randall
6/28/2011
After a poor weekend camping trip, where among other things my tongue jack died. I checked the local camping stores and either was told it would take 3 weeks to get the jack, or that they did not make them anymore. I went online and found these guys. I had a two week vacation planned in a week and a half. I asked that they notify me if there was a back order or delay. What I got was a message that the parts shipped, with a shipping upgrade at no cost to me! This company is now on the top of my list!
Richard
6/28/2011
Good service. Order shipped the same day order placed.
Robert
6/28/2011
Standard shipping 5-7days. Ordered Sunday afternoon and it was delivered Tuesday afternoon 2-days. WOW! Love the bike rack.
Robert G
6/28/2011
I loved it! I was very pleasantly surprised with my shopping experience with etrailer.com. Within 5 hours of ordering a roof rack set with locks and a fairing, I received an email saying that not only was my order shipped already, it was upgraded for free to express shipping. So awesome. I will definitely recommend this site to friends. I was hemming and hawing over purchasing from here because I never have before, but Im glad I did.
Ron
6/28/2011
Prices were better than other online auto stores, even with a sale going on. Customer service was great, and they even rushed my order without me asking at NO CHARGE. Great website, wish I needed more trailer stuff so I could give them more business! Will definitely refer them to anyone needing hitches, ball mounts, etc.
Travis
6/28/2011
Excellent service, fast shipping, knowledgable staff. Ordered on Thursday evening - delivered Noon on Tuesday to upstste NY.
William
6/28/2011
The hitch arrived this morning! I am very impressed by your company and its services. I will definitely look up etrailer.com for future towing needs and recommend friends to order from your company.
William
6/28/2011
Excellent customer service!! Your rep did a super job, I'm very impressed.
Al
6/27/2011
Excellent experience with etrailer.com. Excellent sales staff, sent emails throughout the process, extremely fast shipping. I purchased a hitch for my Ford Edge and the videos on how to install the hitch were great. The installation was a breeze. Again, much appreciated for all your assistance!
Andy
6/27/2011
I just ordered today - but so far the customer service has been outstanding! Very responsive and polite. I really appreciate the assistance!
Anthony
6/27/2011
Great service, great product, fast shipping, will buy from again.
Cecil
6/27/2011
Each time I have ordered from e trailer, it has been more than a positive experience, and would recommend you to my friends and familyl
Charles
6/27/2011
Your rep was very pleasant and helpful in taking my order. She had a great professional business like manner about her. She is a great asset to your company. In stock, fair price, free same day shipping. How can you beat that. Great job, Etrailer !!
Charles
6/27/2011
I loved my experience with etrailer.com. A local dealership was trying to get me to pay three times the cost of the hitch I ordered from etrailer. It came in just a few days, fit perfectly, and had everything I needed to install it myself. I am very pleased with my experience at etrailer.com.
Craig
6/27/2011
I think the service & product that I ordered was great, easy to do business with and they kept you updated. Product was shipped the same day I ordered.
Dan
6/27/2011
I called direct and talked with one of your reps who informed me etrailer was having computer problems, and I should try my on line order on Monday. I waited a few hours on Sunday and tried it and it went thru. It was nice to hear a voice rather than a bunch of numbers to keep transferring me, I was informed by another rep that my order has been shipped. Less than 24 hours from the time I placed the order. Hope I'm as lucky installing it by myself. Thanks Guys!
Doc
6/27/2011
etrailer was easy to use and the items shipped the same day. I was very pleased. the website was easy to navigate and the videos were very helpful in determining what itmes would be best for me. Thank you etrailer!
Eric
6/27/2011
I recieved the tires & rims for my boat trailer, on time just as promised. I am happy to say they were better than I had hoped for, the balance was perfect, and they look great. I am recomending you to all of my boating friends. I plan to send a few photos, they just made my trailer. I am proud to pull my boat down the road. Thanks!
Frank
6/27/2011
Everything shipped quickly. The Curt round tube Class II hitch install went as shown on the video clip - easy and straight forward. Very nice fit and finish. I spent more time using a plumbing wire brush cleaning out the bolt holes than doing the install. The wiring harness also installed very easily. Everything just plugged in - no surprises here either. The whole job took maybe 45 minutes. Im very pleased with the results.
George
6/27/2011
Awesome responsiveness and competetive pricing. Shipping was faster than expected, much appreciated!
Gerald
6/27/2011
Hey, low prices, fast service, free 2 day shipping, web site how to videos on all products. You can't go wrong with eTrailer.com
James
6/27/2011
THANKS!! You guys rock. Change nothing and keep up the excellent service.
James
6/27/2011
me part at an awesome price!!! Shipping was quick, too!!!
Jason
6/27/2011
My agent was helpful, and the sale was smooth.
Joel
6/27/2011
Looked everywhere for a trailer wiring harness, couldnt find one. These guys have everything! I will always shop with them for all my trailer needs! Thanks etrailer.com!
Jonathan
6/27/2011
Man talk about fast service, you guys rock! Thanks, other businesses should take note and follow your lead.
Larry
6/27/2011
I placed my order on a Thursday and received it on the following Monday and got exactly what I ordered. I am very pleased with the Service. Keep up the Good work ! I would not hesitate to to order from you in the future if need be.
Leon
6/27/2011
I just wanted to Thank You for fantastic service. I will be sending you photos and info on how well I like the mirrors. Thank You again!
Robert
6/27/2011
FREE and FAST Delivery! Will definitely order from etrailer.com again.
Samantha
6/27/2011
I bought my 2011 Chev. Silverado to tow my travel trailer with. The dealer wanted over $700.00 to install tow package. I found your website and found I could get what I needed for less than $200.00. I installed the hitch and electrical plug in less than an hour with tools I had and was ready to go. I will recomend your website to anyone needing hitches.
Steve
6/27/2011
Very pleased with the hitch and wiring harness I ordered. Everything came...no missing parts. The directions were easy to follow. The best part was it arrived at my house only 2 days after I placed the order, and this was with their free shipping.
Gary
6/26/2011
This is a awesome site,i ordered tires for my trailer,much less than the price of other places i checked.i placed the order on a sunday mornin,when i got home from work,had a e-mail sayin the order had shipped ALREADY,, they said they upgraded my shipping cause they had everything ready,so they went ahead and sent it at no xtra charge ,,,that.s never happened to me before,,,,,,,THANK YOU & BE WELL
Mic
6/26/2011
Lightning fast shipping, great!
Peter
6/26/2011
The order was correct. I was surprised at how fast it was shipped. Thanks a LOT!
Richard
6/26/2011
Thank you, that was fast i will recommend to any one i know.
Roger
6/26/2011
Mirrors fit like a glove over original equipment. Easy installation. Watch video first to help interpret written instructions. Video is excellent.Thank you.
Bonnie
6/25/2011
Ordering was quick and easy, and things arrived on time.
Byron
6/25/2011
Great service, bookmarked site. Thanks!
Dave
6/25/2011
Easy ordering. Product was exactly as described. Shipping was quick! Installation was not as easy as the videos make it seem, but when is it ever? On that note, the videos did make things SO much better with the install. Kudos to you etrailer!
James
6/25/2011
My experience with etrailer has been a good experience not only did I find what I need but the prices r the best in business.
Javier
6/25/2011
I am very happy as to how fast my order arrived and the great quality of the tires and rims, Thank you.
Lyle
6/25/2011
No hassles. All items work exactly as portrayed on website videos. Very satisfied.
Paul
6/25/2011
Everything I have ever ordered from e-trailer since 2009 has been a possitive experience. From knowledgeable sales personell to quick turnaround shipment, I will always go back to these guys for all my traileriing needs. Keep up the good work gang!!!!
Todd
6/25/2011
Very fast turn-around time. Had a hard time finding a hubcap to match my 5th wheel trailer until I found this site. Great picture to help in the process of matching. Thank You for doing what you say you will do and doing it so quickly.
Tom
6/25/2011
You guys are quick. Great!
Alison
6/24/2011
Great product lineup with reasonable prices. Your website is easlity searchable and I like the features to be able to narrow down the products to find what you need. I like the email updates on when order is recieved and shipped with tracking information. It has also been very quick turnaround.Thanks!
Chad
6/24/2011
Great selection and easy to use website. Also, the free upgrade to express is super! Definitely recommend to friends and family.
Christopher
6/24/2011
Etrailer.com was great to deal with. Even though things didn't go as planned, they did everything they could to help me out. They even upgraded my shipping so my package would arrive in time.
Corey
6/24/2011
Excellent phone service placing the order and folow up!
Dave
6/24/2011
etrailer has the most convenient and easy on line ordering that I have experienced.
David
6/24/2011
Great shopping exprience and good ion.Thank you for everything!
Diane
6/24/2011
Another vender had the same trailer lights for a buck and a half less but they wanted three times as much for shipping.
Donald E
6/24/2011
Well great customer service just is so uncommon nowadays that when we get great customer service its worth telling everyone! I placed a small order today with them and thought nothing about my order but within 2 hours I had an email confirming the order with phone numbers and names to contact , not out of the ordinary, but then I ask a question and get an immediate response with shipping info and a person willing to help me with any further issues. They have my recommendation as a great place to do business with and I will in the future.
Duane
6/24/2011
Have ordered from etrailer in the past. As with other orders this one was excellent. Easy to find what I was looking for, very competetive prices and arrived at my house in a few days, with standard shipping. Keep up the great work etrailer staff!!!
Eddy
6/24/2011
Excellent service, your rep was very helpful in my selection. Great experience doing business with Etrailers.
Gary
6/24/2011
Great website, quick shipping, have bought from before with same good experience.
Howard
6/24/2011
Not only did my shipment depart on time, but the method was upgraded for free! Ordered Monday, arrived Friday morning. Not a scratch on the hitch. Will post photos of the install later tonight. Highly recommended. Awesome customer service email confirmations and tracking information along with superior products.
James
6/24/2011
Excellent feedback on the status of the order. Everything went very quick and painless. Shipment arrived in great shape.
Jeff
6/24/2011
Great service and fast shipping!
Jerry
6/24/2011
This has been a excellent experience, the unit with instructions where excellent. I set it up as directed and have found no reason to make any further adj. and I did try and moved them back. the control was sent promtly and was ever thing you said it was. I have have been slowed down do to lower back problems. thank You!
Jim
6/24/2011
I order a hitch and wiring on Sunday afternoon. By early Sunday evening, my order was confirmed and being prepared for shipping. It was shipped out on Monday and was on my front porch by Wednesday. I installed it according to the perfect instructions on Friday. I couldn't ask for much more.
Ken
6/24/2011
Thanks so much for the free upgrade to faster shipping! I'm looking forward to receiving and installing this, and I may be back to buy a corresponding bike rack as well. Thanks!
Kevin
6/24/2011
I was very Happy. Will be back.
Lee
6/24/2011
So easy for my Highlander anyone can do this even a 13 yr old. Saved 50$ doing it myself. basically plug and play.
Liz
6/24/2011
Fast Shipping, and not a bad price, and the Receiver Hitch fit like a glove on my 2011 Prius. Thanks!
Michael
6/24/2011
Thank you for hanging in there with me and your excellent customer service. You helped answer many questions I've had. Have a great weekend!
Michael
6/24/2011
I like the huge selection of products to choose from. I like that I recieved confirmation that my order had shipped within 10 minutes of placing my order. I like that I chose 5-7 day shipping and it was upgraded free of charge to express 3 day shipping. I will be ordering from you guys again. Thanks!
Mike
6/24/2011
Thanks - you guys are great!
Patricia
6/24/2011
Simply put - you guys are good! I called - spoke to a rep who assisted me with a number of questions - he did an excellent job both on the phone and by email. I ordered online - shipped within a matter of hours. Thanks!
Patrick
6/24/2011
I think this is an exceptional company.I made a mistake ordering the wrong wheel size and you folks bent over backwards to help me.I certainly will order from you againand try to do it right next time.Thanks a bunch!
Phillip
6/24/2011
Received the item quickly & was very easy to put on. The video was very helpful. Thanks!
Robert
6/24/2011
Pleasant buying experience. Very good communication and very fast shipping. I would recommend this vendor to all.
Ronnie
6/24/2011
This was my first time ordering at etrailer and I have to say, I am quite pleased with their service. I ordered a few items to take advantage of the free shipping. Everything arrived on schedule and in perfect condition. All items were well wrapped and were the high quality product I expected. I will definitely be using this site for my future RV needs.
William
6/24/2011
You guys have everything I was looking for & yall make it easy for a layman like me to place orders,thanks guys great job.
Alan
6/23/2011
Wow orderd on internet saturday afternoon,within a couple hours got a conformation of order.another couple hours got conformation of order filled.came in mail monday the same monday after the saturday not a week later.i orderd one from another company and will never do that again took seven days and was a universal one. thank you etrailer i will never go anywere else thank you again!
Andrew
6/23/2011
I have had nothing but very great service from etrailer.com. Thank you.
Bob
6/23/2011
It was faster and easy to buy my trailer hitch ,and the shipping .. Thanks
Carmelo
6/23/2011
I've purchased several items from etrailer over the years. Processing and delivery of my order has always been super fast.
Charles
6/23/2011
The price was very good, watched the insall video, saw just how easy it will be to install, including wireing.
Chris
6/23/2011
I love shopping with etrailer.com. Customer service is top priority to them and I really admire how they communicate back to the customer every step of the purchase order process!! The shipping times are phenomenally fast! I always visit etrailer.com 1st when it comes to trailer parts and cargo needs.
Clint
6/23/2011
Great service, fast shipping.
Cody
6/23/2011
I found the internet very easy to use and no surprises at check out. They had an instructional video on the site that demonstrated all the features of the bike rack. The free shipping for orders over $150 was really free. I received an email within 3 hours letting me know that the order was shipping and a tracking number by the end of the day. Impressive considering that the order was placed after 5:00 PM. I have not received the product yet but have enjoyed using etrailer and would recommend them to everyone.
David
6/23/2011
I ordered my hitch on Monday because of your good reviews. It came in 3 days just as I was told. I will be mounting it tomorrow. and I know where I'm getting my next hitch for my Subaru from. Thanks!
Drew
6/23/2011
I am very pleased with my order. I thought the website was very easy to use and contained a lot of information. I was pleased that the shipping was upgraded from 5to7 to 3to5 days at no cost to me. thank you! BTW the instillation video is a nice touch.
John
6/23/2011
Your rep did a great job. She somehow got the item shipped a day earlier than expected.
John
6/23/2011
Great service and products. Delivered as promised.
Larry
6/23/2011
I talked to a rep and ordered a 7-way trailer emulator by Tekonsha. She was very helpfull, informative and plesent to work with. Hardly an hour has passed and she sent me another e-mail stating the item has been shipped. Now that is what I call service. Outstanding and, Thank you very much. As far as recommending you to others - I have already given some of the folks I work with your website address.
Larry
6/23/2011
Your web site is easy to navigate, prices great compared to retail stores and free shipping or a deal on shipping is always a plus.
Larry
6/23/2011
Your rep helped order a T-One Vehicle Wiring Harness and a Draw-Tite Class III Max Frame Receiver Hitch and everything else needed for a complete job. All parts came very well packed. With a little help from the videos the job went off without a hitch. etrailer.com is a first class company from begining to end.
Mark
6/23/2011
Very good service. Great at providing order status and very prompt shipment.
Phillip
6/23/2011
I am very pleased with the prices, the variety and quality of equipment, the instruction information and the experience of your people. I wouldn't hesitate to purchase from you in the future and recommend you to my friends!
Robert
6/23/2011
Thank you, you have been very helpful in the past, GREAT SERVICE!
Robert
6/23/2011
Thanks, as always, you guys have great service!!
Robert
6/23/2011
This was my second purchase from e-trailer in one week. I bought a hitch last week and was so impressed with the customer service that I decided to order a bike rack as well. Originally, I was going to go to my bike shop but I researched and found that the same rack was $25 less expensive through e-trailer. That doesnt include the FREE shipping and no sales tax. Once again, my order shipped the same day and was expedited so I will have it for the weekend. Great experience.
Ryan
6/23/2011
E trailer has a very good stock of items at a reasonable price. The website is very easy to navigate and information on instalation of items is outstanding.
Thomas
6/23/2011
Wow, great customer service. I actually got to speak to a real knowledgeable person quickly and the parts arrived 2 days ahead of schedule as she mentioned. The videos were excellent has they helped me decide on the bike rack that would fit kids bikes, and watching the hitch installation video ahead of time, allowed me to get it installed on my Acadia in under 30 minutes. You cant beat the pricing for the quality of parts and accessories.
Thomas
6/23/2011
Excellent and fast service, I would highly recommend!
Vaughn
6/23/2011
I really appreciated this whole process. The selection of brake units was excellent as well as the price. The shipping was fast and the follow up on each step just made a good deal better and the product came packed well and in fine condition. Thank you for an excellent shopping experience.
Blaine
6/22/2011
Would deal with again I really liked the video of the how to install the harness, also fast shipping.
Chris
6/22/2011
Thank you very much! Good news and positive shopping experiences are in short supply nowadays. Once my order arrives, I will certainly leave some feedback about the service and products that I have gotten here.
Daniel
6/22/2011
Very please with the fast service. looking forward to receiving my trailer hitch that I ordered online.
Diane
6/22/2011
Wow, really fast service, imediate response and personal follow up from real people with an email address that does not say Do not reply, automated message. I'm impressed and you have earned a new customer. You Missouri Boys are OK by me. Buddy in West Texas!
Eddie
6/22/2011
So far the experience has been great as order fulfillment has been very timely.
Eric
6/22/2011
Super fast shipping!! Great product! Thanks.
Gene
6/22/2011
You guys rock!
Gregg
6/22/2011
Received the confirmation email of my order within minutes of completing the order. Received the shipping confirmation email within thirty minutes of the order and the hitch was at my house in two days. Amazing and fast service. PS-my customer service rep. was excellent and extremely helpful. Thanks!
John R
6/22/2011
Thank you Etrailer, I received my order today and now I can complete my repairs on my trailer. Regina was excellent in taking my order and very kind and a real down to earth person. I will be ordering from Etrailer in the future and I will tell others. Thanks again.
Ken
6/22/2011
Received my hitch for a Hyundai Sonata and after a once over on the instructions, installed it in less than 10 minutes. Was very easy to install and I had no problems.
Larry
6/22/2011
Was fantastic to talk to a real person, who was knowledgeable, and very courteous. it was fast and easy, and my order is on its way within minutes of placing it. thank you , your the best..
Roger
6/22/2011
The service was great. Item arrived faster than expected and in great shape.
Sean
6/22/2011
Excellent. Less than 12 hours from order placement to shipment. Thanks to you and your team for being exceptionally efficient!
Vinny
6/22/2011
Finding the right part was easy.. even had a mini clip on how to install witch I will be using when I recieve my order lol
Bolivar
6/21/2011
Very friendly staff and a wide selection of products!
Brian
6/21/2011
Thanks, I appreciate it. I found ya'lls web site very easy to navigate, especially the ability to set multiple filters on the left.
Charles
6/21/2011
Great customer service. I had accidently ordered 2 products that were not compatible over the internet. Customer service caught the error and called me before it was shipped. It was corrected and shipped that day. Thanks!
Chris
6/21/2011
Thank you so much for your quick turnaround! I really appreciate it!
Cynthia
6/21/2011
I have always had good service and quick shipping on anything I have ordered from Etrailer. I have been able to find the right parts that fit my truck or RVs by the easy descriptions listed. Wether it was a hitch or a wheel bearing or anything else. Thanks!
Darell
6/21/2011
You folks are the best, I have ordered from you in the past, and it always (!) a very professional experience.please pass along my comments/thanks to your boss, your bosses boss, the ceo, whomever!
Fred
6/21/2011
Installed trailer hitch on my 1995 Jeep Cherokee Country. Could not have been easier about 1 hour by myself,and the wiring harness less than 20 min!!! This is a great product. I need one for my Chevy Venter also, will buy it from you. Thanks for your help!
Pat
6/21/2011
I can't say enough good things, price and customer service two things that are very important these days but not easy to find. You guys make it look easy !
Philip
6/21/2011
I've been doing business with eTrailer for years. They always have what I need in stock and they have excellent customer service. I really like that they have installation instructions posted so I can review the installation even before I order. This eliminates any surprises when I go to install. Great company and great people.
Robert
6/21/2011
Chevy Traverse-install time for Draw Tite Hitch-less than 20 minutes. Install for wiring kit-less than 15 minutes thanks to the great video etrailer.com created. Cargo carrier seems sturdy and should do the job. Thanks etrailer.com
Scott
6/21/2011
Once again eTrailer has done a fantastic job! Ordered today and shipped today..cant get any better service than that!
David
6/20/2011
The associate that waited on me was very helpful. I was trying to solve two problems related to my trailer connections. One being the fact that I have two sets of lights on my trailer. one working off of a 4 pin flat recepticle and the other off oa a 7 pin. Then I wanted to add a recepticle to run my 12 volt freezer and needed a 12 volt extension cord. All my issues were solved in a very short time and at minimum cost with 1 adapter. Very much apprecdiated.
Don
6/20/2011
Great product Rola cargo rack for my Chevrolet Equinox,,great price,,smooth transaction,,shipped quick,,i liked the side by side product comparison feature on the etrailer web site,,I will be buying a hitch and wireing harness from them for the same vehicle,,buy here,,all good,I give them five out of five stars.
Howard
6/20/2011
The parts were received when you said they would be and have been installed. I'm very happy with the products that I purchased from etrailer.com.
James
6/20/2011
Your rep was very knowledgeable and made my purchase a breeze. Received the hitch today and installed it and wiring harness. Everything works great!!!
Jim
6/20/2011
I have placed several orders with ETrailer and have always received exceptionally fast order processing and shipping. the last order arrived before the tracking was available. Kudoos This was the first time that they did not have the lowest price, and I asked them to match the competition. they not only did, but exceeded the price I requested. If ETrailer carries it, they will be my supplier forever. Great Company to do business with!!!
John
6/20/2011
Thanks,I'll be sure to tell everyone about your service!!
John
6/20/2011
Excellent service was why I went with you guys another time, you're spoiling me! Thanks again!
Kevin
6/20/2011
I greatly appreciate the time and excellent customer service that I have received from your company!!
Kris
6/20/2011
Thank you, you did everything very well, the hitch and cover is fine. Shipping was very fast, customer service is very timely and friendly. I will definitely use your store for all future needs and will recommend you to all friends and family.
Michael
6/20/2011
Thanks! Impressive follow through. Hope the product is as impressive as the service. Again thanks!!!
Nino
6/20/2011
etrailer is an exceptional company to do business with. All of the representatives are professional, courteous and extremely knowledgeable. They know the products and have never suggest a wrong product to me. We need more companies doing business with the public to emulate the service I have received from etrailer!!!
Richard
6/20/2011
Thanks. You guys rock.
Scott
6/20/2011
Great! I got the Hidden Hitch from you good folks this week and had it installed today. I look forward to getting the rack and loading my recumbent!
Tom
6/20/2011
Thanks for the upgrade and the personal touch to the shopping experience at your website. Looking forward to do business with you again.
Tomasz
6/20/2011
Very fast service and very easy to install just like the video shows.
Dan
6/19/2011
Service was great. Shipped quickly. Order was exactly what I ordered and arrived promptly in good condition.
Dellray
6/19/2011
Thanks to all. You guys had my truck bike bracket shipped the following day after ordered it. It got here that week. I already installed it. Ill be sending you pic by email.... Thanks... You guys are the BOMB...
Ellis
6/19/2011
The product was a perfect fit and the instructions were exceptional.
Randy
6/19/2011
Was an easy install after watching the instructional video. Every step was shown and I had no trial and error moments.
Russell
6/19/2011
So far the service has been extremely fast, I just ordered my receiver extension late Saturday afternoon and it was shipped early Sunday morning, which is truly amazing. Iam really impressed with your company.
Terry
6/19/2011
Without a doubt - One of the best experiences I have ever had with a seller and a product - From order to install completion. FANTASTIC WEBSITE - Easy to navigate, lots of helpful information - especially the videos. Made the install so much easier EXCELLENT COMMUNICATIONS - From order confirmation to tracking,and a hands on email from Martin G. - Thanks - Much appreciated. SUPER FAST DELIVERY - Ordered on a Monday - Delivered on a Thursday - Installed on Friday. EXCELLENT PRODUCTS - I was impressed with the quality,engineering and detail. The package - CURT hitch, 4-pole hard-wire kit, 4-pole to 7-pole adapter, extended ball mount, ball & pin was installed on my prized Ford LTD Crown Victoria. I installed it by myself, without a helping hand, and once I got all the tools together it did take longer than the estimated 45 minutes - I would double that to 90 minutes. Once I had the rear up on stands, I positioned the hitch under the frame by suspending one end with a hanger wire, then the other end. I snugged the hitch up to the frame with a floor jack and double checked the alignment. From there it was a breeze - Drilled the 4 holes, snaked the bolts into place, and torqued to specs. As a first time customer of ETRAILER, and purchase of a CURT product, I will return. High commendations for both will go out to friends, relatives, and anyone else who'll listen. Great job ETRAILER - Keep up the good work.
Dan E.
6/18/2011
I must say, I was impressed with the professionalism that your rep had. She was very helpful. She was able to answer all of my questions. It was a pleasure to deal with this company. Keep up the good work!
Darlene
6/18/2011
I was looking for a hitch for my new truck, this company is great. Very fast delivery, was here before I knew it. Great install info on website. Will tell all about them. Thanks.
Don
6/18/2011
I think that the service at etrailer.com is the best. My order was processed within hours of completion. I also recieved comfirmation and a tracking number in my email the same day! Unlike other on line orders that I have placed with other companies where it took a couple of days for my order to be shipped.
Edward
6/18/2011
This email is to congratulate E-trailer on continuously doing a great job. I have placed two orders with your site now, and have been overly satisfied with the experiences. I will inform you that for my second purchase I never shopped any other sites. I simply went straight to your site, found what I needed and confidently paid for it at once. Keep up the good work and you have a customer for life here.
Gerry
6/18/2011
This is very good company for all your trailer parts. I was very satisfied to ne able to get the replacement lights for my boat trailer of which is 18 years old. The pricing/ cost was the best to be found and their website was user friendly. I would and will recommend this company to friends and family. Shipping also was satisfactory and my order was delivered as promised.
James
6/18/2011
Etrailer is a great place to do business. They have competitive prices and they are some of the fastest shippers I have ever seen. Ordered my Hitch Hauler and Cargo Bag on a Wednessday Night and it arrived on Friday of that same week! Awesome!! I will definately do business with them again. Thanks!
Jarod
6/18/2011
Quality products fast shipping!
Jason
6/18/2011
This was a 5 minute install with a 99.9+ improvement over the original lights. I would recomend these lights to any and everyone.
John E.
6/18/2011
I installed the Valley receiver hitch on a Grand Caravan. The installation took about 40 minutes with two people working on it. It was not hard at all. This is a great hitch and I would recommend it to anyone looking for a receiver hitch. The etrailer folks provided great service and fast shipping.
Larry
6/18/2011
I've been looking for this hitch for my M/H all over here but they can't give me the right one i need...not until i saw your online store and find how easy it is to place an order plus the availability of the merchandise....thanks...
Ligaya
6/18/2011
Another great shopping experience. etrailer.com makes it so easy to research the products they carry, review installation documents/videos and purchase the products. I have a trip coming up in five days and I am confident that with etrailers shipping practices, that I will get my needed product in time. Thanks for another great transaction.
Peter
6/18/2011
The site was very easy to navigate and the prices are fair. I recieved very prompt shipping information about my order. Excellent website!!
Thomas
6/18/2011
Everything was excellent. From the ordering online to the shipping notification. All the items I ordered were in stock. This is exactly why I came back to etrailer.com and will continue to shop here for my truck needs.
David
6/17/2011
Great help with ordering!
Gerald R.
6/17/2011
It was simple and easy shopping with etrailer.
Harold
6/17/2011
Very informative website! Super fast communication regarding my order and great customer service.
Herb
6/17/2011
Excellent service and very fast shipping!
Ivan
6/17/2011
etrailer made it very easy to shop, great products,great comunication and very fast shipping highly recomended and will buy from again.
James
6/17/2011
My shopping experience with etrailer has been phenomenal. I was able to easily review products and ended up ordering a complete package with everything i need to install and use the hitch. Through the process i was updated on my order and shipping status via email with phone and email contacts for questions i may have, and the items arrived in less than 48 hours of my order being placed. Keep up the good work!
Michael
6/17/2011
This was snapp to put in my 2011 GMC pickup FAST SHIPING!
Michael
6/17/2011
I will use your company for all my trailer needs. Your prices are very compeditive and more importantly your customer service is outstanding. My order arrived very quickly and the quality of the product met all my expectations. Thank you for being out there.
Ray
6/17/2011
I was very happy with the product which arrived today. I had nothing but a good experience when I was contacted by the customer service dept. I had ordered two of the same product and was contacted and they cancelled the one order from me at my request making me very happy. I will definitely do bussiness with them again. I am a happy camper.
Robert
6/17/2011
So far my experience has been very good, with immediate communication on availability of the item and now shipping.
Alexander
6/16/2011
Fast shipping on my order was great!! Still working on getting time to finish installation, but so far it is working out great!! Lots of information was provided on the web site to make my decision and installation go smoothly!!
Benjamin
6/16/2011
Great service - received my harness as briefed!!
Bj
6/16/2011
Found what I wanted at a reasonable price and wanted it quick so I paid for 3 day ship and it came in two days at a great price!! The Customer Service staff is A+ they kept me in the loop with all emails of progress from start to finsih of shipment. The tracking method used is fantastic on your site it shows graphics of the U.S.A. and exactly where your package is at on the map and all the time stamps. UPS and FEDEX could use that service!!!! GREAT JOB!!!!
David
6/16/2011
Wow. I paid $8.00 for 3 -5 day shipping and sure enough it was at my front door within 3 days. I really loved the shipping tracker. It was a great experience.
Demetrios
6/16/2011
I have bought from etrailer in the past with nothing but a positive experience, I do not expect anything different this time. Plus I do not have to look up the web site the name is catchy and comes to mind easily.
Ed
6/16/2011
Thanks for the fast shipping on my order bought 2 days ago.
Heber
6/16/2011
Excellent transaction. Fast shipping and great communication.
Jason
6/16/2011
The operator I transacted with was very helpful and professional. I also transacted with another lady and the service was just as good. I won’t hesitate one minute to refer E-trailer.
Jean
6/16/2011
Thanks for upgrading our shipping. Receiver s fit perfect and look good on our jeep. Havent tried the tow bar cover yet, but we know it will look great as well. Great doing business with you.
Mark
6/16/2011
Thanks for upgradding the shipment and I will take pictures before and after and send them to you. I will be telling my friends about this site. It was so easy and being able to find the right hitch, and not have to have some one else put it on was just amazing. I received two quotes from 2 companies where I lived, one was 475.00 and the other was 450.00 I didn’t even bother with the Toyota dealership. My wife is going to be very happy with the amount of money I didn’t spend. Yee Haw
Michael
6/16/2011
You and your team are awesome at delivering excellent customer service and consumer experience. This is the first time I've done business with etrailer and already cannot say enough about your organization. Thank you for delivering fast responses to email and for understanding our need. In this economy most retail and "etail" stores have made cuts, and customer relations are the first to be compromised....obviously the worst thing to do for sustaining and surviving these hard times. I commend you, and the leadership team for an excellent experience thus far. Already, I know first-hand the quality of your organization and I am grateful. You have a raving fan and I've only been a customer for 4 hours; and obviously have yet to receive the order. Again, great job communicating with the customer and solving issues. I could write a book on your organization and my experience.
Patrick
6/16/2011
I was amazed by the speed of the service. My item was shipped in less than two hours and the shipment was changed to express with no charge. I'll definitely buy here again and will recommend this e-store to all of my friends.
Pembina
6/16/2011
Great customer service and quality of product.
Richard
6/16/2011
Great service, listened to needs, suggested part, watched video, learned with confidence on how to install, delivered when promised, thanks!
Robert
6/16/2011
I had a wonderful experience with etrailer.com. My slaes associate was so funny and knowledgeable about her products. She helped me decide what equipment would be right for my truck after I described what I wanted. She also told me that she would try her best to get it to me by Fathers Day. After checking the tracking, it appears she will be able to fulfill my wish. I highly reccomend this site!
Stephen
6/16/2011
Fast response & shipping. I am very pleased with my purchase.
William
6/16/2011
Very good buying experience. Your rep took the time to make sure I got what I wanted, without trying to upsell me something I didnt need. Packed well, and shipped fast. Good old fashioned Customer service. Thanx!!
Wilson
6/16/2011
Excellent service! My sincerest compliments. I regret it is rare to find a business today that is so focus on customer service.Thank you.
Charles
6/15/2011
Thanks so much for your help....Excellent customer service. I wish more companies would provide such a great experience!
Craig
6/15/2011
I haven't received my order yet, but I only ordered it last night. I must say that I am impressed with the information made available to me to help me in my purchase. I also liked the installation video. Sometime ordering things online is difficult, but my ordering experience on this purchase was straightforward and enjoyable. I am a satisfied customer.
Daniel
6/15/2011
I have made several purchases from eTrailer and am always pleased with the ease of navigating the website, finding exactly what I need and placing my order. Theyve packaged and shipped all of my orders properly and extremely quickly. Keep up the good work and Ill be back for all of my trailer accessory needs in the future. Thanx!
Floyd
6/15/2011
Simple with good products, the tracking is really good!
Glenn
6/15/2011
I received the order on Monday. Assembly of the components was easy and mounting the roof rack package to the roof of my car was a snap.
Jim
6/15/2011
I think that your company is spending alot of time and effort in ALL THE RIGHT PLACES. Your company is a joy to do business with! The first purchase was a perfect experience. This lead me to a second purchase, which was also perfect. The communication and assistance given by etrailer personnel was greatly appreciated. As far as I am concerned, I will ONLY deal with etrailer for purchases within the scope of their product line. Thank You for doing business right !
Kelly
6/15/2011
Finally found the 6 inch with 1 1/4 shank I needed for my Factory installed Ford Escape Hitch. Works perfect. Easy order, fast service, good communication, no problems.
Kevin
6/15/2011
I got the hitch and wiring harness today and its all installed. Took me about 2 hrs, had to lay on my back to get the job done. Your instructional video and those bolt leaders were the bomb! The job almost as easy as eating a donut. Thank you for getting it to me so fast!
Kevin
6/15/2011
Great Job - Had Part in stock - shipped same day will use again when I need parts Thank You!
Larry
6/15/2011
OUTSTANDING SERVICE!
Lewis
6/15/2011
This is my 6th flawless transaction from Etrailer.com. I orders two trailer tires and they were on my doorstep within 7 business days. Follow-up emails from etrailer were timely and curtious and I would give their overall customer service, prompt delivery, and professionalism...10 stars..Great job! When it come to my Jayco, etrailer is and will remain the place to shop for me.
Mark
6/15/2011
Smooth Transaction, Fast Shipping , Hitch looks good - Thanks!
Nathan
6/15/2011
So far, I cannot say enough good things about your company. Thank you for the prompt shipping and communications.
Patrick
6/15/2011
My goodness, thanks for the prompt service...its a breath of fresh air now a days! This device will be pulling my vintage Airstream Bambi II...I will send photos. Thanks!
Rebecca
6/15/2011
This has to be one of fastest and easiest online order i have done.Iput my order in sunday three days later i have it.oh i forgot and its right.
Roderick
6/15/2011
I am tremendously impressed with the product info, speed of order capture, and customer service experience.
Ryan
6/15/2011
Outstanding customer service and quality regarding the ordering and shipping process. I also like that you attach a demonstration video link with the products you sell and show the consumer exactly how these pieces of equipment work. Keep up with the outstanding service and continue to put yourselves above your competion, and you will reap the rewards (which I am sure your company already has). It's been a pleasure working with etrailer, and I will definitely recommend your company to friends and family (as long as delivery and product functionality is as promised) Thanks again!
Stephen
6/15/2011
Ordered complete brake assemblies for boat trailer they were on my doorstep in 2 days!! These guys have a billion parts to cover ANYTHING you need for ANY trailer app. Great communication and SUPER SERVICE! Oh, did I mention quality parts and really fair pricing? I will never go anywhere else again, and they DO NOT gouge you on shipping like most e-companies do. If you need trailer stuff, dont even bother looking elsewhere, just buy from these people!!!!!!!!!
Thomas
6/15/2011
Your rep @ etrailer was great she explained every step we needed to do to get my order. If I ever need any more parts or accessories I will use etrailer.
Bill
6/14/2011
Excellent service and quality merchandise delivered in a timely manner.
Celena
6/14/2011
Great service fast delivery!
David
6/14/2011
Tow mirrows fit perfectly and service from etrailer was great.
David
6/14/2011
This company is the most operating effecient organization I have done business with. The website is easy to use and the product ships almost before you close out the browser. Great job!
Jeffrey
6/14/2011
Excellent customer service!
Jerome
6/14/2011
The order was here before you can blink an eye , it was awesome,Thanx Guy and Gals!
Marty
6/14/2011
As always, ordered some stuff from Etrailer and it shipped the same day. Not only did it ship the same day the gentlemen at Etrailer upgraded my shipping at no cost. After ordering from Etrailer on several occasions and getting nothing but great service and experiences everythine there is not another dealer that would get my money regardless of price. Thanks again
Nicholas
6/14/2011
Wow! I am very impressed with etrailer.com Finally a company that gets it! They are in the business of selling products, but In my opinion, their customer service seems to be their number one product. The communications received since my order have been great! In this day and age there are so many options we have in where to spend our money to get the products we need, etrailer has figured this out and has implemented customer service standards that will keep me as a customer. They have great pricing and awesome representatives working for them. Thanks
Peter
6/14/2011
Everything went great. Ordered a hitch and wiring from etrailer and save a bunch over getting it from the dealer.
Scott
6/14/2011
Great info and fast shipping, will do all my trailer shopping here.
Steven
6/14/2011
Good service.
Bernard
6/13/2011
They exceed expectations, they speak the language and want to help, thats rare today!
D
6/13/2011
Great communication, fast and FREE shipping. Great estore to do business with!
Ed
6/13/2011
Easy to use website with plenty of info on products.
Erich
6/13/2011
I would like to say that my experience with etrailer.com has been excellent. I was in the process of building a bed for my 2001 ford f-350 and started looking on-line for lights and fenders when i came across etrailer.com. There prices are by far very affordable, i have installed 47 of the 3/4 inch led lights around the truck and they are super bright. I have also installed 6 oval led lights for stop/tail/turn, also installed a set of trailer fenders for the outside dual wheels. will send pics, thank you very much etrailer, i will recommend to everyone i know looking for lights. I have not been able to find anywhere that competes with your prices.
Gregory
6/13/2011
Extremely prompt with order placement and shipping. Competitive prices, overal quite a good experience.
James
6/13/2011
Excellent product with excellent support from a top supplier. I could not be happier with my choice to buy from etrailer. I will be back for future needs.
Kevin
6/13/2011
Easy Shopping, fast shipping, competitive pricing. Repeat customer.
Larry
6/13/2011
Received order really quick within 4 working days. Will install this week and forward pictures.
Marc
6/13/2011
Great products and most importantly easy access to great customer service... Always friendly, knowledgeable and helpful. Thank you!!
Paul
6/13/2011
Very pleased with the customer service. Pricing much better than our local RV store!
Renee
6/13/2011
I was impressed by how quickly my order was procesed and shiped. thanks
Steve
6/13/2011
Order was received in 2 days. Ordered on a Wednesday evening and order was on the front porch by the time I got home from work Friday. This was the free shipping and it was great. Receiver and cargo carrier were mounted on the car in about 45 minutes. The speed of delivery was more than I could have asked for.
Gerald
6/12/2011
etrailer.com was awesome. They shipped my order same day and upgraded the shipping for no charge. If I ever need anything for my car or trailer they will be my first call. Great job guys. You are what customer service is all about.
Greg
6/12/2011
Service was fantastic. Shipping was extremely fast. This is the second hitch that I have gotten from etrailer and I am going to order another one tonight. I looked this hitch up and sent the link to my girlfriend for her to order for her car. Now I need to get one for my car to pull my kayak trailer.
Kit
6/12/2011
As usual etrailer had everything I needed. Fast cheap delivery and my boat trailer is operational again. I recommend this e.store for all your trailer needs!
Michael
6/12/2011
Great shopping experience. Fast, immediate shipping. Great selection and even better prices...best I've found online.
Michael
6/12/2011
Two years ago I purchase new brake drums, backing plates w/brake shoes, magnets and wiring to convert my tandem axle 7000 lb. GVW trailer from non-braking axles to braking axles.After shopping local vendors for the products I found that I could save $120.00 to $150.00 by buying the same products from Etrailer.com. On 6/11/2011 I purchase a 2 hitch & a 1 7/8 trailer ball and saved $20.00 on the products and after shipping was applied I still saved $9.00 by not shopping local vendors. Yes, I am a happy camper!
Owen
6/12/2011
etrailer.com is a great place to do business with. This is my second order, and the guys have kept me updated with every step from receipt of the order to confirmation of the shipped package. Way to go guys!
Yen
6/12/2011
Excellent service and outstanding shipping time. Cant wait to get my parts and start working on my trailer upgrades. Thanks!
Benjamin
6/11/2011
This was soo easy to install. Great products and saved money compared to any other dealer.
Brian
6/11/2011
Excellent inventory easy to order fast shipping I will definlly buy here again.
Carlos
6/11/2011
I ordered on a Saturday morning and it shipped the same day. And the tracking number was real. Nice!
Daniel
6/11/2011
First of all great service to your shipper, I chose the 5-7 delivery for my hitch and cargo carrier, he made a big change to my order and up graded my shipping to the next level which got my product to me earlier than what i had expected, thank you, he made it very convenient for me so that i could install the hitch, and build the cargo carrier over the weekend, it took about hour 50 minutes all went well and was deliverd in good shape thanks E trailer.com will be looking at more of your products soon.
Joe
6/11/2011
I like the way the etrailer website is organized. Pricing is clear, and the personalized email from shipping is great.I would recommend etrailer.com.
Kurt
6/11/2011
Great follow through and quick delivery!
Mike
6/11/2011
Fast delivery! Ordered on line Thursday 1pm Email confirmation immediate, with second email confirming shipped by 5 pm same day! Had items in my mail box 48 hrs later, Saturday 1 pm. Nice job.
Redmond
6/11/2011
Very Happy with your service and knowledge of what I needed. You were 100 right on the slider part for the hitch. The shipping was super fast and with your page so easy to track. Thank you very much!!!! Happy Camper
Robert
6/11/2011
Yesterday I received my Trailer hitch from etrailer along with a wiring kit. Both installed easily and exactly as shown on your web site. I do need to borrow a torque wrench to get the bolts tightened to the proper foot pounds, but that shuld not be a problem. I was impressed with the service and quick delivery of my order and would recommend your company to others.
Charles
6/10/2011
Best ever shopping on line.fast,knowledable and courteous.
Elrod
6/10/2011
Excellent service. Shipping updates by email. Ships fast. Got the item I wanted for a low price.
Jeremy
6/10/2011
Super fast shipping, great product, fantastic communication!! Wouldnt buy from anyone else.
Joseph
6/10/2011
I had to replace a malfunctioning trailer light relay and your rep filled my order quickly and accurately. I got the part in two days, in time to use my boat with functioning trailer lights during my vacation. Thanks!
Mark
6/10/2011
Hi, I recieved my order yesterday and all the keys worked great. I appreciate the personalized service that you all have given on such a small order. (way beyond the call of duty) I will look forward to my next order with you. thank you,(happy customer)
Paul
6/10/2011
Placed an order for the same wiring harness through another company which I had used in the past....part was out of stock, ship date would be a 5 week wait. I have been towing my trailer with no lights waiting for this part only to find out on the 6/6 ship date order would be cancelled ... ordered through etrailer and wow!!!! Shipped the same day, I am amazed and can tow my trailer legal this weekend. Need a hard to find item , like a wiring harness for a Jeep Liberty use etrailer!!!
Brian
6/9/2011
I have been very impressed with the products I have ordered from this site. I am also impressed by the customer service follow-up. The prices and shipping fees are reasonable.......When the need arises I will order from e-trailer again.
Catherine
6/9/2011
By far the best price anywhere online for the product I bought. I will look here again in the future.
Dennis
6/9/2011
I recently ordered a ladder rack for an older model truck and have been extremely happy with your pleasant and helpful assistance and information provided. From the questions that were answered thoroughly and professionally by a young lady in your store to the on-line updates and prompt shipment, you have an outstanding company. I can only expect the same satisfaction when receiving my order. Thank you.
James
6/9/2011
Easiest, most well stocked, quality trailer parts online store that I have used. Will most definently use this site again.
John
6/9/2011
You guys are great!! I love your expedited service!
Judy
6/9/2011
At last, a product that lives up to advertising. Reasonably priced. Very fast shipping. Bolt on installation was easy in 30 minutes. Emailed questions answered with quick courtesy.
Kenneth
6/9/2011
This is definitately a first rate company selling quality merchandise at great prices. There service, communication and shipping place them among the best companies that I have experienced, not only Internet companies but companies in general. I highly recommend you try them if your looking for products of this nature. Great experience!
Michael
6/9/2011
WOW!!! Very quick to respond and ship.
Mike
6/9/2011
Very Satisfied! Quick communication, fast shipping and a great product. The Tekonsha Prodigy installed quickly and works great! Thanks so much.
Phil
6/9/2011
Thank you for having a competent person on the phone. I found your company on the internet. I already had the item number ready for my order. I looked at different sites and found yours the best. Thanks for being so kind to me. God bless you good people.
Phillip
6/9/2011
My experience was very good, the order was filled and shipped promptly. Havent received product yet, so I cant comment on that. Your customer assistance is very good. I have recommended etrailer.com to friends.
Randall
6/9/2011
Expedited shipping same day and free to boot. These guys are on it and so should you if you need trailer towing or cargo parts. Very happy return customer here!
Steven
6/9/2011
I ordered a front hitch for my F350 and it fit like a glove! The hitch was heavy duty and well made. Installation should be done by a pro for no headaches though.
Ted
6/9/2011
Every time I order from etrailer they always keep me updated of almost every move they make. this is one thing that I like about shopping with etrailer. They let me know what is going on and that way I dont have to wonder if they got my order or not.
Teddy
6/9/2011
I ordered a hitch & wiring harness for my 2000 Jeep Cherokee. Both items arrived on time, the instructions were perfect and all hardware was complete. The wiring harness instruction video link on-line at the etrailer.com site was priceless. Thanks to etrailer, very well done, I definitely became a return customer.
William
6/9/2011
Great prices, cheaper shipping. Fast delivery time. Yes, I am Canadian.
Anthony
6/8/2011
Etrailer is the best. No wonder I keep coming back. :)
Artem
6/8/2011
I found a good variety of products. Order placement was easy. Item shipped very quickly.
Barry
6/8/2011
I got my trailer hitch today. GREAT SERVICE!
Bj
6/8/2011
Pretty long until the item shipped. Wished I would have been notified about the delay sooner, but I will make it work. Thanks for your service!
Curt
6/8/2011
Ordered a trailer hitch for our 2011 camry and it arrived today, much earlier than expected and it is now installed on the car. If I ever need anything again I will surely be shopping at this place. Couldn't ask for better service from the time it was ordered until it arrive today.
Dale
6/8/2011
I received my order this afternoon and everything was in order! I do a lot of e-purchases and I've got to rate you folks as the best out there!!!
Dan
6/8/2011
Great website friendly phone service prompt shipping keep up the great job a must for trailer owners.
Denis
6/8/2011
Thank You. You are very nice and follow up with your customer. Will continue to shop more in eTrailer.com
Derek
6/8/2011
The video demos for most products sets this web site far above all others. Furthermore, I shopped around and found that with free shipping your prices were competative. I will continue to use etrailer as my preferred seller of trailer related items.
Jeff
6/8/2011
I am always amazed how fast my orders ship from Etrailer. Plus the immediate notification of when my order shipped and how easy it is to track it. Great customer service.
Jim
6/8/2011
Thanks Guys, The service so far has been top notch! Looking forward to installing and using my new trailer hitch.
John
6/8/2011
The speed of delivery was faster than lighting can deliver. Three days and it was here and that was using free delivery too.
John
6/8/2011
Free shipping great received quickly packed well my dad installed trailer hitch and wiring package on my car fairly easily with written instructions and after watching video specifically for my model vehicle. Haven't gotten to use it yet to pull my jet ski, but sure it will be great! The videos showing installation is the initial reason I was impressed with e-trailer.
Julia
6/8/2011
I really enjoyed buying from you once I talked to a rep and got all my questions answered.She walked me Via web pages to the items I needed and the answers to my questions.Most men I've talked to lately didnt know answers but she sure knows her business. It was a real pleasure to deal with her.She is a asset to etrailer.I will shop here first befor buying any other RV parts as well.
Kenneth
6/8/2011
They had what I wanted, shipped it same day, upgraded shipping at no cost to me! Perfect experience.
Kent
6/8/2011
Found exactlly what I needed and received it within 3 days!
Mark
6/8/2011
I could not be more satisfied, ordered on one day and it was shipped the next day. I thought I would have to wait for weeks to get this item. Instead I got it in three days. I could not be happier with Etrailer.com and will add them to my favorites for future orders.
Michael
6/8/2011
Great organization! Your customer service team does a great job. You have given them the tools they need to make every consumer happy. Your low price pledge, super fast shipping and fast responsible ordering are a breath of fresh air. Thanks for the exceptional buying experience.
Mike
6/8/2011
Very good company to do business with. Called to check stock, item was in stock. Shipped the same day I placed the order. When I found a lower price they honored their lowest price pledge without any hassles. Definitely will do business with again. Actually I need floor mats and I see that they sell them. Off I go!
Norm
6/8/2011
Thank you for smooth transaction. the parts came in undamaged, with easy installation instructions. good quality too! thank you!
Olga
6/8/2011
Your rep really went out of her way for me. that was what really made the differance. Please say thanks and great job to her. From what I here on the news the Missorri is risky and rising. Wish you all well. thanks again to all!
Peter
6/8/2011
That was great of you to upgrade the shipping. I'm definitely looking forward to installing the hitch and getting it set up for a bike rack just in time for summer. I'll be sure to spread the good word about eTrailer to my friends when they ask about where I got my setup. Thanks!
Philip
6/8/2011
I was very impressed with not only the product shipped two days earlier, but the fact that you took the time to find out you could ship it quicker to me for the same price that would have taken longer. I have already told a fellow RVer about your site.
Randy
6/8/2011
Right part shipped out FAST!
Scott
6/8/2011
Thank you for your speedy delivery on my order....It was impressive! You will be my first choice on ordering anything pertaining to RVs. Thanks again!
Scott
6/8/2011
Thanks for the quick turnaround on the problem, zerk bolt fitting. Have installed and all works as it should. I am impresses with your customer service and the manner in which you resolve customer requests. I will highly recommed your staff and your company to all of my boat and trailering friends and when I need parts. Your company will always be the first I turn to for parts. Thanks again for the excellent service your company and staff provide.
Stanley
6/8/2011
Gentlemen,Last year I ordered the above part and received same in prompt fashion. However, it has taken a year to arrange for the installation. Today I am happy to report that my 23 year-old son, a self-taught “back-yard/hobbyist” auto mechanic, single handedly installed, after reading and watching your video, your hitch assembly # 75560 on our Subaru Outback wagon with a set of jack stands as the only “elevated aid” for access. When I asked if the job would have been easier with a proper “lift” and another set of hands, he commented that all went very smoothly and that only a slight amount of difficulty was encountered when maneuvering the unit into place due to its angles and weight. However he addressed that issue and completed the installation within 90 minutes from start to finish. We are grateful, not only for the ease of ordering and receiving the hitch assembly, but for your most helpful and informative instructions and video. We will definitely recommend your website to others in the future.Thank you again!
William
6/8/2011
So far, Great, service is great, quick and friendly, price was the lowest found plus free shipping. Best deal and service I have found in a long time. Thanks.
Franklin K
6/7/2011
Great communication!
Guy
6/7/2011
Thank you for your great service. The part I ordered, was great and I so appreciate your prompt communication throughout the process.
Kate
6/7/2011
Hope the hitch install will be as fast as it was shipped to me...
Kenneth E
6/7/2011
This purchase is certainly one of the easiset and supportive purchases I've made online. I will definately be checking out other products on etrailer.com in the future. Highly recommend that others do the same!
Kerry
6/7/2011
Very good!
Martin
6/7/2011
Sales people were all over my order quickly!! They even express shipped at no cost to me. I am very pleased with service!!! Will be back when i need more trailer products Thanks!
Michael
6/7/2011
Your service and quick shipping were phenomenal. I am overseas and ordered a bike rack and the service and shipping was great. I had two e-mails about the status of my order in 4 hours and my package showed up at me APO box in 7 days. I don't receive packages my parents send in 7 days. Great, great service and I will recommend you to all my friends. Glad I ordered from etrailer.com!!!
Nathan
6/7/2011
Great Company to do business with. Etrailer keeps you informed and gets the products to you quickly.
Peter J
6/7/2011
Best price , free shipping and arrived sooner than expected..easy to install with hardware provided.. definitely recommend using etrailer to my friends
Ronald
6/7/2011
I ordered a 2 Curt hitch for my Toyota Sienna last week. The rep was very helpful and explained the price match policy. The hitch was shipped the same day. I am very happy with the customer service, speed of shipping and safe arrival of the hitch. I would recommend your website to anyone looking for towing supplies. Thanks.
Steven
6/7/2011
Received shipment much sooner than I expected. No problems at all with ordering or shipment. Installation was very easy...installation video definitely helped. I would definitely suggest etrailer.
William
6/7/2011
Great website. Very helpful and functional. Great prices. Shipped my order quickly, impressed. Great experience so far, well see when I get my order if Im still impressed.
Aaron
6/6/2011
Processed fast. Shipped fast. My product had a video on the eTrailer page that showed how to install, very helpful.
Adam
6/6/2011
Excellent service .Thanks!
Alain
6/6/2011
You people are wonderful. Any one who I have spoken to regarding a hitch that I purchased treated me royally. This is a far cry from other companies that I have dealt with on the internet and on the phone. I have spoken to friends and associates and have praised you highly. I will gladly give you my reference if you would like. Thank you all very much
Bernard
6/6/2011
This is my second order for products from E Trailer. Quick reliable service quality products. This will not be my last order. I placed my order online on a Saturday and it was shipped the same day.
Bobby
6/6/2011
I have made several purchases from e-trailer and have been very pleased with all of them. Their customer service has been great and the shipping is always fast. I am a member of several truck and offroad forums and recommend e-trailer often to others.
Eric
6/6/2011
That was the fastest order and shipment that I have ever experienced. The lady on the phone was very knowlegeable and courteous. Thanks for the good prices and great service. This is a very sincere and positive recommendation of your company to anyone that I know might need one of your products.
Franc
6/6/2011
I have ordered several times from Etrailer in the last year electric brake parts, wheel hubs, brake controlers and now trailer springs and parts to fix my trailer suspension, every time I order anything the orders processed fast and shipped very fast I ordered the suspense parts sunday about noon and I got a email sunday afternoon about 5:30 pm that they were shipped. Thanks for the fast service.
Gary
6/6/2011
I want to thank your company for the quick UPS service in shipping (I love UPS) as I ordered a Hidden Hitch on the Memorial Holiday weekend. I was impressed that I had it delivered to my home by Thursday. Also, I am impressed with how easy it was to install on my vehicle, using existing bolts and fairly close to the 30 minute time frame that was “promised” in the directions. Kudos to you all!
J A
6/6/2011
The website is easy to use. I called a representative to ask a specific question about a wiring harness and the rep was quick, knowledgeable and friendly. I was very impressed with the quick service and the pleasant helpful nature of the rep. E-trailer.com will definitely be the first place I look for when I need anything for my truck. Thanks guys you were great....
James
6/6/2011
I thought it was great.... its exactly what I had ordered, it was shipped when I was told it was going to be shipped and it arrived at destination on the date I was told..... the product was as per my expectation.... cant asked for better than that.... so again, its all good .... thanks
Joseph
6/6/2011
Fast shipping! I orderd my hitch on a Tuesday and I had in installed and was fishing by Friday afternoon! Awesome install video online was very helpfull Piece of cake Thank You! Etrailer.com
Joshua
6/6/2011
A great bunch of folks to do business with. This was my first purchase from eTrailer.com they will be my first choice in any of my trailering needs. Prices are very competitive and the shipping is very fast.
Michael
6/6/2011
Outstanding service!! My order was upgraded to priority shipping at no extra cost. By the way, the original shipping cost was FREE!! Thanks for making my day.
Michael
6/6/2011
excellent service top rated definitely recommend anyone to do business with them even upgraded my shipping!
Monica
6/6/2011
My experience with you folks has been 100 positive. Personel are great and knowledgable. Product and shipping time has been outstanding. Thanks for the good service.
Otto
6/6/2011
Quick service, bets price on the net!
Patrick
6/6/2011
good web site excellent price on 10 Brake drums fast shipping!
Richard
6/6/2011
Whenever I buy from www.etrailer.com, I feel that people do everything to ensure that my shopping experience is very satisfying. When I place an order or if I have questions, they are very quick to respond. And thats what I find important: the customer comes first! To all the team at www.etrailer.com, thank you and keep up the good work!
Richard Jr.
6/6/2011
Shipping was CHEAP compared to other places, Thank You!!!! Also, I placed my order on Sat am and had my parts at my house on Mon and that was with the cheapest shipping option you had. You guys rule, Ill be a repeat customer.
Scott
6/6/2011
Great price, reasonabile shipping and trailer lights arrived as quoted and undamaged. Highly recommend.
Terry
6/6/2011
Thanks I got my wheels/ tires today. It has been good experience with you. Thanks if I need anything I will buy from you. Thanks again have a nice day.
Tom
6/6/2011
OK, so this is a great start to "how to get word-of-mouth advertising"! I was very worried about ship times, especially about whether the order would ship from your facility promptly, as I haven't started to build the trailer and it's got to be on the road by 6/18. THANK YOU!!! If this sort of thing continues, I'll be ordering again soon....
Whitney
6/6/2011
Fast and easy.
Brian
6/5/2011
Good service and fast shipping to Canada.
David
6/5/2011
I like the way every thing went very good.
Hubert M
6/5/2011
I had a great experience on the phone with the sales rep. They were extremely helpful and knowledgeable. I will be buying another hitch from them for my other vehicle in the near future.
John
6/5/2011
I have bought about 6 or 7 hitches and other things from your company and never one problem . The stuff is always right and alway on time . I can't say enough good about your company . Thanks so much ...
Kathy
6/5/2011
Great customer service. Thanks for super quick delivery.
Kevin
6/5/2011
You guys are fantastic! I ordered my hitch on a Saturday afternoon, and had 3 e-mails within 3 hours confirming the order, that it had been picked, and that it had been shipped - with a free upgrade on priority shipping! I wish all my on-line experiences were this good. Great job!
Mark
6/5/2011
Great Products, great service, fast shipping, great prices. Thanks!
Neal
6/5/2011
The easy add on I have ever try to do.No more find the cutters and the battery light to find the right wire to cut and no more wires rusting from cut wire cause shorting in the light system.Thanks to eTrailler. com for haveing a web page for jeep parts.
Rickey
6/5/2011
I ordered some tube steps for my truck late in the evening and was expecting at least a few days for this large package to arrive. Just a few minutes later, I received two different email messages stating that my order had shipped and that my order had actually been upgraded to get it to me sooner at no cost. I thought this was great and that my order might now arrive a little quicker which is always nice. The most amazing thing is that I was at home for lunch the very next day when the UPS truck pulls into the driveway with my package. This was unbelievable as I could not have driven and picked these up any faster. Thank you very much for the extra effort on this order. I will be telling all of my friends about this experience. Keep up the great work as it is appreciated.
Scott
6/5/2011
My son an ex mechanic installed the hitch and wiring kit on my Buick Enclave and was very impressed how quick and easy everything went. I was very happy through the whole process of ordering shipping and installation.
Steve
6/5/2011
Thanks! You guys are great! I just installed a hitch setup on my Dodge that I ordered from you guys and thanks to the video on your website installation was a breeze! Good company!
Anthony
6/4/2011
Item in stock, very good notifications on status. Product received when promised.
Barry
6/4/2011
Thanks for the communication. Your website is the best! Everything is so well explained.etrailer.com is the absolute best place for trailer equipment... Not only can you get just what you need, you also get incredible customer service and support. Its refreshing to finally find a company that knows what customer service is all about!
Bruce
6/4/2011
We am truly impressed with the extreme level of customer service we are receiving from etrailer.com. This wheel is my first order from etrailer.com, we need it as a spare for a 6x10 ft. used cargo trailer we bought last year that we are converting into a boondocks camping trailer (it came with no spare wheel). We're getting ready to head out for several weeks in the wilds of northern Nevada and thought it foolish to go without a spare wheel so getting the wheel in short order was important to us and etrailer.com really came through for us. We can't thank you enough for the attention you fine folks have given our simple order but I can assure you we still have lots of work to do on the CT conversion and many things we'll be needing to complete the conversion. You can bet that etrailer.com will be the first source we turn to for all of our trailer and towing needs. You folks are FANTASTIC!!! Again, thank you so much for for your incredible customer service. It is truly rare these days. You now have a customer for life as well as one that will recommend etrailer.com to all our friends.
Donald
6/4/2011
I shopped around and found etrailer to have very competative prices and the customer service, fast shipping and the do it yourself videos are awesome. Thanks guys!!
Freddie
6/4/2011
I recently ordered a trailer hitch and a Swagman bike rack on Etrailer.com The web site made the process so easy, and was very informative. The product was on my doorstep in 3 business days. Love etrailer. Will recomend etrailer to family and friends!
Harlan
6/4/2011
Fast, efficient service!
Jim
6/4/2011
I was very happy with the service,speed of shipping,and quality of product I received.It took no time at all to install.Will use Etrailer again.Thank you!
John
6/4/2011
I wasnt sure what to expect when I called. However, within a few minutes I was pleasantly and professionally assistaed with my purchase. The order went smoothly and it was shipped within an hour of my call.
John
6/4/2011
Better value than a retail store. delivered as ordered and as e-trailer promised. A good experience all around. I will be ordering more when needed.
Michael
6/4/2011
Very easy to install, great product. The hardest part was removing the Tail lights on the Hyundai Tuscon. There is one screw at the rear of the tail light that you remove and then push the tail light toward the rear of the car. There is a prong and fork on the car that the tail light lines up with and slides into place when replacing it. If you try to pull the tail light straigt out, you will break it.
Randy
6/4/2011
The trailer hitch was a breeze to install and the aditional video was great. The hitch was delivered quickly and the price was excelent. Thanks!
Rory
6/4/2011
Shipping was fast and easy to track. Installing brake controller was a snap with aid of etrailer video.
Tom
6/4/2011
This product was an exact fit and was easy to install. The price ws $10 less than the same item on another site. The shipping was very fast. I am 100 satisfied.
William
6/4/2011
Very good website and order was received in 5 days. draw tight hitch had perfect fit with the predrilled holes in the frame.
William
6/4/2011
I have dealt with your company for a few years now and I've never had a bad experience. I'm very pleased with all of my purchases and I especially appreciate the email notification that the item has been sent, along with the tracking information. I recommend you to friends all the time.
Blake A.
6/3/2011
Great prices, fast shipping and EXCELLENT service.
Craig
6/3/2011
This is the second order that I have placed, and it has been another great experience! The customer service is excellent, and the product knowledge has been very helpful to me. It is also very nice to get immediate and continual updates regarding the shipping status.I really appreciate doing business with an organization such as this, and I will continue to give you business whenever I can.
Curt
6/3/2011
Great price and super fast delivery. Item arrived as described. Thanks.
Damian
6/3/2011
Very quick shipment and everything fit and worked perfect! Thank You!
Dylan
6/3/2011
Fast response and keeps You informed!
Jerry
6/3/2011
WOW! Thanks for the communication. I received an auto email response, an order processing verification and a notification that the order was shipped. All this information was within 1 1/2 hours of entering the order. Oh did I mentioned they upgraded the shipping at no charge. Thanks again!
John
6/3/2011
Good and fast service very pleased!
Keith
6/3/2011
great price on lights,very fast shipping, ordered parts on mon.5-30 holiday and recieved them on thurs. 6-2. etrailer kept me well informed through email as to the status on my parts.
Kenneth
6/3/2011
Order was shipped within minutes of being placed. Arrived in good order and as promised. Will order from etrailer again without reservation.
Mark
6/3/2011
etrailer was easy to work with, answered my questions, and shipped my item promptly. I would order from them again.
Marlene
6/3/2011
Was very impressed by getting emails from different people at each step of the way. I liked the personnal touch.
Michal
6/3/2011
Ordering from e-trailer was great! I ordered online and recieved my stuff less than a week later with free shipping for what i ordered. They e-mailed me with my confirmation and shipment so i was always in the loop. The web site was great for shopping from. I would definitely recommend them to others.
Mike
6/3/2011
I returned to etrailer.com because of my previous experience with your Customer Service department. I needed to replace a part from a purchase I made 5 years ago, and they were so helpful in satisfying my request. As Arnold says, Ill be back!
Roger
6/3/2011
We have made multiple purchases from etrailer.com and have found that their customer service is outstanding. We have had quick shipping and received professional advise.
Tim
6/3/2011
I could not believe how quick you shiped my order after I placed it. Great job.
William
6/3/2011
Best shopping site bar none. xtra friendly staff. Easy to navigate and the Videos are great , Keep up the work.
William J
6/3/2011
I've shopped with etrailer.com twice now. Both times I've received multiple e-mails from customer service letting me know the status of my order. The customer service is OUTSTANDING and shipping was done in less than 24 hours. The experience was as good as it could possibly be.
Dan
6/2/2011
Easy ordering and fast shipping. Excellent seller....
Donald
6/2/2011
Excellent service Andi has a hight customer orientation service!
Eduardo Montalvo
6/2/2011
THe young lady that helped me, was an outstanding representative of your company. Her customer service skills were great and she was honest and pleasant to talk to. If I receive my goods and they are of the highest quality I will be glad to recommend your company to my friends.
Francis J
6/2/2011
I was extremely pleased with the product selection, pricing and shipping. I ordered standard shipping and received the product 2 days after I ordered it - can't beat that.
Gerald
6/2/2011
Quick shipping, I found the product cheaper elsewhere and per e-trailers low price pledge I was refunded the difference quickly. Great peple to deal with. I highly recommend e-trailer and will be back for any trailer related purchases.
Jeremy
6/2/2011
Very easy to deal with. Fast shipping. Really cant beat using etrailer for my trailer supplies.
Jeremy
6/2/2011
Great pricing, I love the extensive site and easy way to look up stuff.
Jerry
6/2/2011
I was extremely impressed with how quickly this shippped and the communication I received. I would highly recommend this to anyone looking for stuff!
Kristy
6/2/2011
Excellent service, excellent communication and excellent order tracking tools.
Michael
6/2/2011
I got my wiring parts today! I still love you guys!
Paul
6/2/2011
Actually made order on Memorial day weekend and received them on Wednesday. I would have to say that is probably the best online service Ive ever received from anyone.
Phillip
6/2/2011
Thanks for the expedited shipping. Your website is super easy to use and the tips and explanations help a lot. Keep up the good work.!Regards-
Reagin
6/2/2011
I want to thank you for the extremely fast service. It is 9:53 am in las vegas and I got the part I ordered yesterday about 10 min ago. Again thanks for the great service, OH and the right part also LOL
Richard
6/2/2011
I knew what I was looking for and was able to find and order the parts without problem. I have received an e-mail telling me that the items have been shipped, same day that I ordered them. This is awesome performance that is more than I expected, but very appreciated. Thank you for your great customer service.
Robert
6/2/2011
Excellent service...fast turn around
Todd
6/2/2011
Well, so far, wonderful. I havent received it yet, so Ill be able to tell you more after its installed. But the website, price, and speedy shipment have been impressive. Thank you!
Wade
6/2/2011
My experience with etrailer.com was exceptional. The product and support were excellent and your rep communicated with me throughout. My hitch shipped the same day the order was received and installation instructions were perfect. I look forward to future shopping with etrailer.com.
Andy
6/1/2011
Excellant customer service. Fairly easy website to navigate.
Audrey
6/1/2011
Excellent experience! Your Rep was very helpful in matching my existing product with the new product and making sure that I was very satisfied. She instantly kept me informed of the status of my order. Nicely done!
Curt
6/1/2011
Just got my T-One Vehicle Wiring Harness with 4 Pole Trailer Connector order today. Was a piece of cake to install, thanks to your website video. The price, including shipping, was less than half the price quoted to me from the local Subaru dealer. Lord knows what the cost would have been if they had installed it for me.
David
6/1/2011
Very friendly and professional staff. The shipping was great and very fast even over a Holiday Weekend. Everything was as promised.Thank you etrailer.com.
David
6/1/2011
Just wanted to drop a note and let you know that my order arrived very quickly and fit my vehicle perfectly. Your website video on wiring installation made the job easy. I had the wiring completed in 30 minutes and everything buttoned back up. Thanks, I will certainly recommend you for anyone looking for towing equipment.
Donald
6/1/2011
an easy website, quick shipping and follow up from the company. doesnt get much better than this. well done!
Douglas
6/1/2011
Thank you and I look forward to the email as much as all of the use the hitch will get. It will get put to use very soon on a camping trip from Washington to Glacier National Park just wanted to share some of what your efforts help people do.
Douglas
6/1/2011
Had a great experance with your rep, she was so helpful and knew her product to the fullest....will buy again.....
Garry
6/1/2011
Wow! Excellent service, prompt delivery and great help from the company. I definitely recommend etrailer.
Gary
6/1/2011
Very good E-experience. Everything went smoothly.
James
6/1/2011
Your customer service was fantastic. We were leaving for a trip and had to have our bike mounts arrive in time, but because the mounts were so heavy it didn't make sense to send them next day. Your rep was great, she put a rush on my order so it would leave the same day to give us the best chance of receiving it on time. We got them the day before our trip and were able to take our bikes! Thanks again, will definitely use etrailer again.
Mark
6/1/2011
Experience has been great. I will upload a picture of the completed installation. Thanks!
Richard
6/1/2011
You guys are the BEST....Thank you so much for making my purchase easy and the free shipping.And your prices are great!!! Thanks Again
Richard
6/1/2011
Thank you.... everything was as I wanted
Richard K.
6/1/2011
Excellent service! Friendly employees and quick delivery.
Steve
6/1/2011
Bought some tail lights it was all wonderfull.
William
6/1/2011
I received the relay today, and works fine. Thanks!
Brian
5/31/2011
I couldn't believe how knowable, accommodating and patient your customer service people were. I was insecure and lacked knowledge when I called, she made it all better. I am confident that the solution she offered will work perfectly, thanks!
E J.
5/31/2011
Great customer service. I was setting up my CR-V as a dinghy. I changed my order one day and added an additional item the next day. My customer service representative was great and even went directly to the shipping area the stop my first shipment and include my additional order. Also, a second order a week later shipped the next day and allowed my order to come just before our holiday trip.
Jay
5/31/2011
The service was excellent, I recieved the lights way sooner than I expected in view of the holidays. The lights work excellent and are very bright. Thanks!
Joe
5/31/2011
Your service is AWESOME! This is the third time I have contacted you about getting my Honda Fit properly connected to my motorhome to tow behind it and each time I have had wonderful customer service.
Kelly
5/31/2011
Great service and fast shipping. I will use and recommend this site to all my friends and family. Thanks!
Kevin
5/31/2011
I ordered two stabilizer jacks in the wee hours of the morning. 2am To my surprise I got an email a few hours later saying they were shipped. Most places make u wait 36-48 hrs before it is shipped!
Lynward
5/31/2011
Hello to my new friends at Etrailer.com I have just completed my second order with you guys. I just wanted to tell you how throughly impressed I am with your prices and service. You beat everybodys price, have free shipping, and have been a dream to work with. I really like the follow up email telling me where the delivery guy put my parts. The email with technical tips on installing my new parts was a nice touch too. In this day and age good service is hard to come by. You guys can give yourselves a pat on the back for me. Your new and loyal customer.
Matt
5/31/2011
It was great, easy to order, fast and friendly service and cheaper than I found anywhere. Thanks for a reat job and keep up the great service.
Michael
5/31/2011
Very impressed with the variety of available parts and very satisfied with the ordering process and how quick I received my order.
Michael
5/31/2011
Installed solo using 2 floor jacks. BIG improvement over the old days of installing a hitch. I found the on-line video installation instructions helpful. Wiring harness under the dash could be shorter. Rear harness could be longer. So far so good.
Nevin
5/31/2011
I really liked your website which contained in depth detail and pictures about each of the products. the live videos were very informative, especially in seeing how the equipment worked. There are many other sites out there and yours was the best! Also the follow up communication regarding order confirmation and shipping dates was a nice customer service touch! I thoroughly enjoyed using your site and will definitely be back.
Ray
5/31/2011
etrailers website was very easy to use and my order received prompt processing. The selection of products is also impressive, with competitive pricing.
Rebecca
5/31/2011
What a super company!
Richard
5/31/2011
Phone support was great...even verified that I have a 2.5 inch reciever. Highly recommend. Thanks!
Robert
5/31/2011
Very smooth transaction! Great web site!!!E trailer has a top rate customer service and very fast shipping! I will always buy all my trailer needs at e trailer! First class operation all the way!
Roger
5/31/2011
The associate was very helpful, she searched for the wiring adapters necessary to get my hitch installed. Helped me save money by informing me that I would not need the adapter for my newer vehicle due to the wiring was in the frame of the truck. She was right I check that next day after making the order. I will most likely order from etrailer.com again.
Scott
5/31/2011
Pleasantly surprised with the variety of inventory, prices,and communication. They had everything I needed and at competitive prices. Cheaper than a well known chain of superstores.
Steve
5/31/2011
Great business to do business with!! Timely email updates. Shipped when said they would. Had everything in stock. Best price I could find. Will do business with them again and you should too.
Wayne
5/31/2011
Selection of trailer components is excellent. I always find what I need, and orders are shipped out very quickly.
Charles D
5/30/2011
Thank you e trailer. Tha 12 volt motor I ordered for my motor home exhaust fan was just great.And I received it so fast. So once again thank you so much.
Danny
5/30/2011
These folks are very professional. And quick delivery. They were able to save me quite a bit of money on my hitch. And expedited my shipping at no extra charge. Customer Service is Great....
Jack
5/30/2011
Great service... the site was very helpful and my order was fill and shipped quickly thanks!
John
5/30/2011
I placed my order on a holiday, within 2 minuties I got an email thanking for my order, and an email address to respond if I had questions. Then got another email within an hour after placing my order saying my order had shipped! I'm so impressed with etrailer - this is the 2nd time I have ordered from them. They always care about their customers! Fast shipping, no surprises in my orders, great prices, and excellent communication! Thank you etrailer and please give your employees a big pat on the back and a hearty Thank You!
Kim
5/30/2011
Excellent customer service, very fast communication and shipping. cant wait to send pix of products!! will definetly recommend to others!
Michael
5/30/2011
My order arrived very quickly and with no damage. Also I had to cancel a duplicate order my fault and the ladies and gentleman of customer service that I spoke with were great.
Paul
5/30/2011
etrailer.com is easy to navigate has excellent descriptions/pics and rapid processing/shipping Even on a holiday weekend. Will definitely check them out for any future trailering-related needs.
Ronald
5/30/2011
Everything about this purchase was as good as you could possibly imagine. I purchased a trailer hitch and wiring harness for a 2006 Honda Pilot. The parts came quicker than I thought they would. They fit perfectly, and the instructions were great. This is a company that I will continue to do business with!
Thomas
5/30/2011
Great customer support! I had purchased a Class I Hitch for my 2009 Honda Fit. I had also purchased a trailer hitch bike rack, but it was a Class II rack. I got an extremely helpful and informative email detailing how these two products would not be compatible. The email also included a link to various alternative products that would be compatible with the hitch. This was a great catch on their part and avoided the need for me to deal with a return! Great company, and I would definitely recommend them!
Chase
5/29/2011
I have ordered trailer parts from Etrailer twice now and the process has been very simple and stress free. The website is easy to use and it was a breeze to find the parts I wanted electric brakes, bearings, races, seals. I especially liked the videos that showed proper installation. Shipping was quick and hassle free. I have placed etrailer.com in my Favorites and I definitely will be back when I need trailer and truck parts. Thanks Etrailer!
Daniel
5/29/2011
Very easy to order and navigate, thanks! And wow - for a holiday wknd, incredibly fast out the door! Youre already shipping today...just mere hours after the order, nicely done.
Jordan
5/29/2011
Fair price, fast delivery, good communication, easy internet interface. Definitely have etrailer bookmarked.
Neil
5/29/2011
Exellent Transaction..... FREE upgraded shipping ... so far so good!
Robert
5/29/2011
Ordered ST205/75R15 radial tires w/white spoked wheel, it took less than 5 days by groundUPS The tires are DOT dated 03/11 impressed with that. Tires are also better qaulity then came on my Cargo trailer, which were Goodyears made in China. I will use etrailer for all my trailer needs.
Ronald
5/29/2011
Excellent price, quick shippingwhat more can you ask?
Bill
5/28/2011
I just wanted to comment on the excellent service I received from this site. I ordered a trailer hitch, wiring, ball mount, and ball for my 2010 GMC Terrain. The order was shipped very quickly and I had it within a few days.
Brett D
5/28/2011
Faster service than expected, reasonable prices, and wide selection of parts. Ordered 3 tires/wheels and a light controller. Easy to find what was needed
Ian
5/28/2011
I don't know how you did it. I ordered the trailer hitch in the evening with standard 5-7 day delivery. And, believe it or not, the product showed up on my doorstep the next day. What a delightful surprise.
James
5/28/2011
Very fast and confirmation and shipping. great service!my order arrived quicker than expected and when i had trouble understanding the hookup procedure the tech guy, called me back within 24 hrs and had me up and running. i will be doing business with yall again. thank you.
Jerry
5/28/2011
Immediate and efficient service!
Jim
5/28/2011
I was so pleased with this site and how they kept me updated on my order. My purchase arrived well in advance. I am a very busy person and the service here at eTrailer is wonderful...that makes all the difference to me.
Karen
5/28/2011
I called to order a part for my trailer, the rep was very friendly and eager to help. My order was taken very quickly and i received a e-mail to verify my order and give me a tracking number. I look forward to using this company again as the need arises. You can tell how a company operates by its employees attitude toward the customer and yours was impressive. Thanks i will call again.
Kenneth
5/28/2011
Fast transaction... good fit... quick shipping, which got me in trouble with the wife... hey I wasnt going to let the hitch sit around in the box.. thanks for high quality service...
Nathan
5/28/2011
The purchase could not have been easier and the shipping was as fast as anything i have ordered. two days and it was here, sound advice and quality products.
Thomas
5/28/2011
Excellent Customer Service!! Quickly shipped product to meet a personal deadline. The softride tailgate cover is a huge hit and works perfectly. Installs in minutes.
Bruce
5/27/2011
Just wanted to let you know I was so impressed by your service and easy to use web site that I just put an ad on our local craigs list. We had tried getting a hitch locally and were told over $300 plus installation if they could fnd one. That was over a week ago. They never got back to us. My dad used to install hitches for an installation company. People used to get their hitches installed at other businesses and then bring them to him to fix their mess. He told me what to look for and in a web search, I found your web site. Sure glad I did. Hopefully you will get some orders from the listing. I'll run it a couple of times in the next few weeks. Thanks so much for the great service. Can't wait till the hitch comes. Forever your customer.
Chris
5/27/2011
Accurate description-right part-quick delivery-fair price.five star service
Clint
5/27/2011
Thanks and I am impressed with your follow-up and good service. Ordered at 3 pm and got the hitch by 3 pm the next day. It went on fairly easy and just in time for the holiday week-end. Thanks!
Dan
5/27/2011
Easy online ordering, fast return confirmation of order placed and when order shipped along with easy tracking of shipment. Order arrived just as expected and on target with tracking time. Will continue to use etrailer.com. A++ service
Keith
5/27/2011
This was my second experience buying from etrailer.com. Just as good as the first.I used the site to research the hitch I needed and watched the installation video before deciding. A straightforward ordering experience was followed by prompt shipping, several email notifications and delivery. Installed in about 20 mins.Thanks!
Mark
5/27/2011
Good parts at a great price shipped for free. What more could a guy want. The videos are pretty well done too.
Martin
5/27/2011
Excellent customer service. I could not be happier. Through the whole ordering process, I received email confirmations of my order being accepted, processed, and shipped. As if that was not enough, the day my order arrived, I also received another email to confirm that it did indeed arrive. Shipping was fast, and right on schedule. I would definitely deal with E-trailer again!
Nathan
5/27/2011
Very responsive and good products!
Phil
5/27/2011
My order was received, processed, and shipped all in the same day! Etrailer even gave my shipment a priority upgrade at no additional charge. Everything arrived as ordered to my door in less than 48 hours! Thank you Etrailer, I intend to post further reviews/comments with pics after installation.
Ron
5/27/2011
Ordered on monday nite received on thursday was 1 day quicker than expected great job!
Thomas
5/27/2011
This is a great site, they ship fast and free if your order is a certain amount! and the descriptions and videos really help you get what you need. For the DIYer this site is perfect for hitch options and wiring information. Perhaps the best feature is the product manuals and instructions you can view for the items before you even purchase them.
Bilal
5/26/2011
I ordered 2 products late Monday afternoon..The parts shipped that day and I had both the next day...The amazing thing about this was I pd ground shipping not overnight !! I was extremely pleased with the service as well as the products...I will be recommending this site to my friends..
Charles
5/26/2011
You guys have an excellent web site and people to help you out.I would recommend your company to all my friends.your good priced and speedy delivery.easy navigation through your web site,to find parts you need .Thank you and you will getting more business from me.
Chris
5/26/2011
Great customer service, great delivery timing. Product was ordered at 5 p.m. and shipped same day still. Impressive. Only issue I had was a manufacturer issue with keys being bent inside the box with the locks I ordered. Not an etrailer.com issue.
Clair
5/26/2011
Great site, the installation videos are great!
Craig
5/26/2011
A great web site. Gives you all the detailed information that you need to make a decision. The videos showing installation of the bike racks to the vehicles was very helpful. The service was great. My order was shipped within 1 hour of my placing the order.
James
5/26/2011
Wow, nice product and support. I watched your video on line and the installation was simple. Without the video, it would have been a job that Id have to bring to a garage. Thanks for saving me $$$! I will definitely do business with you again!
Jason
5/26/2011
Great communication after I placed the order. I received an email telling me that the items were in stock and they would be shipping within 24-48 hrs. Then later that day received another email that the items shipped. Sometime little things like this go along way when you are sending your money to an unknown online retailer. I will definetly use again.
John
5/26/2011
I just wanted to thank you for the excellent service and prompt delivery of my recent purchase. The hitch was ordered on 5-17 and it was delivered on 5-20...you can not asked for better than that! My husband installed it on Saturday and everything went smoothly. Thanks again!
Linda
5/26/2011
Great prices and great service! I would definitely recommend you to friends.
Line
5/26/2011
Excellent service. I will be ordering again.
Lorne
5/26/2011
You people are serious about customer service. I am impressed and have you bookmarked for future purchases. Thank you.
Michael
5/26/2011
They made the choices very simple to make. I shopped around earlier and the hitch I ordered was 286.00 locally. Their prices here are fantastic will be recommending to anyone and everyone I know.
Nathaniel
5/26/2011
Thank you so much for the fast shipping on the part for my boat trailer, i will definetely use you guys again if i need anything, thanks again
Richard
5/26/2011
Etrailer had exactly what I was looking for. I had called many local RV outfits in town and none of them stocked this part.Website is easy to navigate and search. Customer Service response is prompt and courteous. Click, click, DONE. Just the way Internet transactions should be!
Ryan
5/26/2011
How about some fast shipping. Order on Sunday afternoon, and the hitch and parts show up Wensday afternoon. Man thats speed. Everything in good condition. So far I am a very happy camper!
Danny
5/25/2011
SUPER communication and customer service. Would not hesitate to order form etrailer.com again and will DEFINITELY recommend the site to friends. Thanks for a great experience!
Dawn
5/25/2011
I just received my hitch receiver and it arrived in excellent shape with all installation hardware. The time from order to receipt was great.
Don
5/25/2011
Parts arrived on time at a good price.
Donn
5/25/2011
I received the product quickly and after installation it worked as intended. Very clear instruction and the included tester helped very much. A great experience.
Doug
5/25/2011
The customer service person was very helpful.
Gary
5/25/2011
Thanks,I have always appreciated your fast shipping and service at eTrailer. I bought a new truck. I pull a Gooseneck trailer and cannot afford go a day without being able to pull it. I am taking delivery of the new truck Saturday, putting the new hitch on Sunday, and working Monday.You have always pretty much been the cheapest on price. There are very few that ship stuff out as fast as you. Thanks again!
George
5/25/2011
I just got my package today in my mail box. Looks perfect. My Thanks go out to everyone at your facility that made this happen.
James
5/25/2011
Hey people, I only had dealings with one of your employees. Soall I can say is: If all of your employees are like the rep I spoke with, You have to have a Ist Class+***** operation. It makes me glad that I chose etrailer from the many I found while browsing the internet. Thank you for being the professional,help-ful person that you are. Terrible about the tornadoes ripping up your beautiful state. I hope that all of you and your loved ones were spared from natures destructive forces..
Phil
5/25/2011
I wasn't actually going to spend the money to buy the e-trailer wiring harness and just do it as cheap as possible but after looking at all th different types of harnesses and all the other connections and never mind most of the prices were very close to e-trailers price I went with the t-bar set up for a jeep liberty it plugged right in and took me almost ten minutes to complete the job just a no brainer saved me at least an hour and I think I spent 5 extra dollars for the e-trailer set up easily worth getting.
Ryan
5/25/2011
eTrailer is an amazing web site. They provide better information: more details, more photos, and videos. There is no competition when it comes to customer service with eTrailer. The entire shoping experience is one of a kind, in this extremely digital age. Aces. Kudos to the entire team.
Thomas
5/25/2011
Excellent transaction. Prompt courteous service.
Thomas
5/25/2011
This is the second time that I have ordered from e-trailer and I am impressed with the courteous service that I have received and the speed with which I have received my order.
Wayne
5/25/2011
Love the quick service, and email updates from customer service! Ordered a hitch earlier this month - and was so pleased with the turnaround 2 days to my door - with free shipping - Im back this morning to order a carrier. Just got an email update thats because I'm a return customer - they've expedited my shipping and the carrier is leaving the warehouse today ... couldnt be happier! Thanks for the great service, fair pricing, and quick turnaround once again!
Brant
5/24/2011
I bought a trailer hitch for my 2010 Jeep Compass last year from etrailer. It was great...easy to install and instructions were easy to follow. I saved over $150 by Buying from etrailer and installing it myself...thats about half price. Last month I bought a bike rack that works with the hitch. I received both items quickly and the prices were great.
Cary
5/24/2011
Great experience. Can't beat the competitive pricing and fast shipping. Very helpful online product instructions.
Jan
5/24/2011
Fantastic service! I will definitely use etrailer for my RV or towing needs. You were recommended by Roadmaster Inc. since they did not have the part in stock.
Kelly
5/24/2011
Awesome turn around. I ordered it late in the afternoon and they got it out the same day. It was boxed professionally too. I really like to product too. Thanks Etrailer. I highly recommend them and Vally hitches.
Mark
5/24/2011
etrailers customer service ROCKS! Lets see..found the part I needed easily. Watched the install video and decided to save myself a ton of $ after watching it thank you, ordered it, got the customary confirmation email seconds later, then this is where they just did more than anyone else. Customer service contacted me an hour later to say they got my order and sent it over to the shipping dept for processing in about 48 hrs a nice touch telling me that someone was taking care of me and about an hour after that, Customer service contacted me again and said they were shipping my product tonite plus they upgraded my shipping to faster delivery at no cost. Awesome! Every customer service dept should take classes from these guys.
Mark
5/24/2011
This is the second time i've ordered from etrailer my first order was shipped fast, I was given updates every step of the way, was packaged very well, and my order was correct. Even though they probably have the best price, it's time people start buying based more so on customer service rather than price only, and these guys have great customer service, i'll continue shopping here for my trailer stuff. thank you
Martin
5/24/2011
What a great website. It had suggestions for my vehicle type which made it much easier to choose the appropriate products. Your prices are amazing and the videos are very graffic in their descriptions for installations. I am overly impressed and look forward to working with you in the future. I will highly suggest your business to my friends and family!! Thank you again and may God continue to bless your business!
Michelle
5/24/2011
Within minutes of the order I received a confirmation email telling me it had shipped. you guys are the only ones with these harnesses at these prices. the dealer wanted 110 for something similar not to mention the labor charges. I am very impressed with your site, how-videos, and other useful tools. thanks again!
Miguel
5/24/2011
Great website. Great service.
Todd
5/24/2011
Service was nice and friendly order taken promptly and follow up was excellent Thanks for your fast and friendly service.
Wayne
5/24/2011
Thanks. I appreciate the quick response on getting it out the door and upgrading the shipping. You guys rock!
Bradley
5/23/2011
etrailer is awesome. shipping was faster than i expected and the hitch and wiring harness took about an hour buy my self. and i used a wrench and did not have to take down the exhaust hanger is was real easy.
Bryan
5/23/2011
Always have had great experience.Took care of both trucks for towing my boat.CSRs always gave options and were polite.
Eric
5/23/2011
I have only the kindest words about etrailer. They are service oriented, first of all. They offer a wide variety of trailer related items, and often have the best price as well. They ship quickly, even when you order ground delivery. I recommend them regularly to friends and family.
Frank
5/23/2011
I Was extremly impressed with the web site,it was easy to find what i was looking for, I will use etrailer again,this is my second order from them.
Gene
5/23/2011
Super fast service and great products! What more could one ask for? This is the second hitch I have bought here....and I will buy another if the need arises.
Greggory
5/23/2011
Easy to use online order system. Shipment arrived quickly and included all parts. Installation instructions were easy to follow. Am happy!
Jon
5/23/2011
I've been trying to find running lights for our racecar trailer for 3 years now. This has been the only site to EVER have exactly what I needed. Thanks a bunch guys.
Kristopher
5/23/2011
Excellent service, by far the best site for hitches and towing. Best prices on the net.
Michael
5/23/2011
Fantastic website and the person on the phone was great. Answered all my silly questions!
Michael
5/23/2011
Have always had great prices and great service from etrailer!
Michael
5/23/2011
Again...sooner than expected and easy to install.
Robert
5/23/2011
The hitch is very sturdy and was easy to install. very fast shipping!
Robert
5/23/2011
Excellent service on my order and best prices I found on the internet. Delivery was very very timely. Will deal again if needed Much thanks!
Ron
5/23/2011
Wow, that's great. I am so pleased that I chose your company!!
Thomas
5/23/2011
I have been looking for a simple product like this for my truck for over a year. After seeing your installation video, I was blown away at how easy it is to install. All I can say is WOW!!! Thanks for being so prompt at filling my order.
Torie
5/23/2011
Great Service, very impressed.Mounted up no problem. Good Job and great follow up with you parts folks!
Adrian
5/22/2011
Purchased Curt Hitch for 2011 Subaru Forester, great price, quality product, etrailer is great to deal with. Entire job took only 40 minutes to complete. When mounting hitch I removed both mufflers, only took about 10 minutes total, gave me all the room needed to modify mounting holes.
Dale
5/22/2011
My order was received and I was contacted in timely fashion. The service seems great thus far.
David
5/22/2011
The website was easy to use and my order came very fast. Was an overall good purchase experience. Thanks!
Lance
5/22/2011
Everything about this was order was great. Next time I order trailer parts THIS IS THE PLACE.
Lewis
5/22/2011
You guys are the best. Love your website. Love your prices. Love your customer service. Hope that never changes. Sometimes companies get too big and quit caring. I have purchased from you several times before and once had to return some trailer hubs and brakes. I didn't get an argument. Your website is very easy to navigate. I comparison shopped for a week and lost count of the number of websites I visited to try and find these tire. I kept coming back to etrailer.Keep it up.
Michael
5/22/2011
Wow! You guys and gals ROCK!
Scott
5/22/2011
Outstanding, easy installation and it fits like a glove. fast and prompt service I highly recommend.
Charles
5/21/2011
Excellent service, very happy with the product.
Chris
5/21/2011
It was very good. The rep knew what she was selling & helped with all the parts I needed. Will order from etrailer again. Thanks!
Daniel
5/21/2011
Amazing fast service and the personal attention to the order status was remarkable. You have set the standard and made a life long customer here.
Donald
5/21/2011
I was very, very happy with every aspect of my experience. Your rep was great on the phones, verifying the answers to my questions, and making recomendations. The product arrived earlier than expected and bolted right into place with no issues. I am a very happy customer and will continue to use etrailer for any needs I have going forward.
Gene
5/21/2011
The sales person was helpful and courteous, listened to what I needed and explained my options. I'll be using your services again. Thank you for the help.
Joe
5/21/2011
This company provided me with the best products and service I've experienced in years. Not only were the items I ordered on time, in great shape, and ready to use, the companys video instructions made it very easy to install. The trailer hitch and wiring harness also had written instructions that supplemented the how-to video. The hitch I ordered for my 1999 Jeep Wrangler fit perfectly, and I am now ready for a summer of camping fun. Many thanks to etrailer.com for making this a very positive purchase.
Perry
5/21/2011
What a deal. I saved about $100 by buying from Etrailer.com. I like to buy local and support my area, but $100 is major. The shipping was the same day and the communication from the company was much appreciated. I would recommend Etrailer.com to anyone who needs trailer and towing products.
Robert
5/21/2011
Thank you for your prompt service and the expressed shipping. I look forward to painting and installing my new fenders next week.
Steven
5/21/2011
Great Service...great products.
Todd
5/21/2011
Everything was delivered promptly. Installation was pretty easy just needed a few more tools. Wiring harness was simple to install. Overall a great product at a great price. I would recommend etrailer.com to anyone!
William
5/21/2011
Good company. Representatives are helpful and efficient.
Brian
5/20/2011
Great website very informative great vidoes on how to install and great prices. Thanks!!!!!
Brian
5/20/2011
I like the easy to use part search. The video on instalation. The continued e-mail comunication on shipping.
David
5/20/2011
Very happy with etrailer, Online and when I had to phone, great customer service!!
David
5/20/2011
Good value for the money. Looks easy to install!
Don
5/20/2011
Placing my order for 3 jacks was EASY! Received them in Texas 4 days after ordering and would gladly do it again in the future. Would recommend etrailer to anyone!
Herb
5/20/2011
So far it has been great. Easy to order with good far prices. Also my order has already shipped so the order filled fast and It wasn't on back order. Thanks!
John
5/20/2011
I placed an order that was over $150 and got free shipping. the next day i saw something else at a great price so I called to see if I could have it added to the order to avoid shipping charges. They took care of the change and I received both items in 3 days. Great customer service and fast shipping!!
Michael
5/20/2011
This is my second purchase from etrailer, I am extremely happy with the customer service. Fast shipping and very well organized. I would and will recommend this company to a friend.
Robert
5/20/2011
Great, Great, Great! What can I say...your prices are unbeatable - I am ordering from Canada. You customer service is unbelievable...the follow-up and details provided are unlike anything I have ever experienced before.Thanks for the tremendous service...I will definitely be recommending to all our friends and family in the camping community! Thank-you!
Roy
5/20/2011
Young lady was very helpful!
Steve C
5/20/2011
The parcel a hitch mount from e.Trailer.com arrived as promised. The online Detail Tracking of Shipment worked perfectly. The Hitch Mount was also smoothly mounted do-it-yourself as per Youtube video completed in 45 minutes!!!
Alexander Kw
5/19/2011
Everything went very good!
Brian
5/19/2011
Item was as described and shipped EXTREMELY fast! Could not be happier, will do business again!!
Brian
5/19/2011
I think etrailer is great!!
Dan
5/19/2011
Installation went quickly and easily. Online directions very helpful. Both trailer hitch and wiring installation took less than 1 hour total.
James
5/19/2011
The hitch was a tight fit, but it went right into place. I had trouble with the four bolts into the frame. The holes were dirty and rust, but I used a tap to clean them out. 12mm x 1.75 pitch Once the hole were clean, the bolts went right in. The hitch was installed on a Chevy Equinox. It looks great, and the videos on your website were a great help.
James
5/19/2011
I place a order late Saturday evening, it shipped on Monday and I was installing it on thursday thanks to the easy to understand how to videos. etrailer sent me a link so I could track my parts progress daily, inexpensive quality product and outstanding customer service will have have my return business!
Kc
5/19/2011
I was very happy with the products that I purchased and I was shocked at how quickly I received the very heavy parts that I ordered. I will definetely order more stuff from E-Trailer.
Keith
5/19/2011
Thank you for your corespondence. You work in a very concientous company. I received am e-mail from one of your co-workers telling me that my hitch cover would not fit on the end of my hitch. I told her to send me the appropriate sized cover with my order. I appreciate your heads-up and attention to detail. I will tell my friends and associates that you guys do really good work!
Paul A
5/19/2011
Good prices, inexpensive shipping and items arrived quickly!
Terrell
5/19/2011
Prices were great and shipping was quick. I will buy from etrailer again.
Tim
5/19/2011
I have used etrailer.com four times over the past six months and have been very pleased with each experience. The shipping has always been prompt and the communication about my order has consistently been excellent.
Jeremy
5/18/2011
My order was processed and recieved a an expidited manner.
John
5/18/2011
Your web site is excellent and shipping was fast even faster than I had hoped for. Product was exactly as described. Would recomend shopping with you to anyone.
Richard
5/18/2011
Fast shipping and good customer service.
Stanley
5/18/2011
I am a return customer. I keep coming back for the great prices and fantastic service.
Terry
5/18/2011
Great lights for my trailers guide posts.
Tim
5/18/2011
Great products on top of great service - whats not to like! I've never had a bad experience with you all.
Charles
5/17/2011
I had a great experience with etrailer. Your rep was real nice to deal with.I had changed my order a couple times but she helped in a professinal way. Bless her.
David
5/17/2011
Great customer service! Very quick to ship and helpful with any questions I have had.
Jessica
5/17/2011
I was very pleased with how quickly this order was processed. It arrived a day earlier than estimated and I felt the price for my item was very good after comparing several vendors.
Sandra
5/17/2011
Great Buy!! Great Delivery to Canada.
Brandon
5/16/2011
I am thrilled !!! See I went with your firm instead of another site...You know why ? Because your page for the F150 had actual pictures of the front mounted receiver installed on the F150 !!!!
David
5/16/2011
I appreciate the emails involving order status and getting the item shipped out quickly. Thanks!
Donald
5/16/2011
Very fast shipping.
Douglas
5/16/2011
Great Customer Service.
Harriet
5/16/2011
Very few modern companies get it when it comes to cultivating customer relationships in the age of impersonal transactions. Zappos gets it, and a few others come to mind. My recent experiences with etrailer.com prove that they get it too. My first order shipped within hours, and when there was an expected delay in the second, they shipped what was ready and did not charge extra for the split shipping. Moreover, I had two different telephone conversations, and each time the representative took personal interest in making sure everything went as smoothly as possible no offshore fulfillment nonsense these people seemed to really care that I was happy. As God as my witness, I will never undertake a trailer rebuild again theres not enough Advil in the world!, but this one will be completed thanks to the help, selection, prices, and outstanding service from etrailer.com.
Joseph
5/16/2011
Shipping was super fast. Parts I received where exactly as they were described and installation videos are a great help.
Michael
5/16/2011
Ordered a T-One trailer wiring harness for my 2010 Dodge Journey. I live in Canada and felt more comfortable using their toll free number. The operator was very nice and advised they had the item in stock in their Canadian warehouse. This made shipping easier no customs and cheaper. Ordered on a Monday and arrived on Wednesday. Harness fit factory connectors easily and on line video was found to be helpful before installing. Will recommend. Thanks.
Paul
5/16/2011
etrailer.com is so easy to order from. Shipped my items quickly! Will buy from again when I need more things.
Preston
5/16/2011
I love it. Every time I shop at Etrailer online I'm able to find what Im looking for. It's so simple to shop here.. I'll be back...
Ronald
5/16/2011
I always appreciate excellent customer service! Well done!
Sharon
5/16/2011
GREAT site...repeat customer for 5-6 yrs. Everything is 5 stars !!
Tom
5/16/2011
Placed my order at 10:30 Friday night. Received order in the mail Monday. Great service.
Wayne
5/16/2011
As always fast service!
William
5/16/2011
My experiance with your rep was a very pleasent and very informative. As a woman I need much help and she had all the answers I needed to order the product that I need ,SHE is a five star rated person.GREAT JOB!THANKS!
Adela M
5/15/2011
Excellent service Excellent plus communication. Service and communications is what gets repeat customers like myself. The only way you could get better would be to give the products away......Thank you!
Daniel
5/15/2011
Excellent web site and installation aids. Great service and follow up so far.
Leonard
5/15/2011
This is the second time I've ordered from etrailer.com. Both times, best price, perfect product for what I needed, and delivered very quickly. Highly recommended!
Michael
5/15/2011
I received the shipment as you advertised. Application was great as the installation for the harness and the hitch were installed in under 90 minutes. AWESOME!!!!! Thanks for the great service and products!
Richard
5/15/2011
All that I needed was a small part, but etrailer had it at a good price, shipped it quickly, and delivered it on time. What more can you ask for?
Roland B
5/15/2011
My item shipped the very next day. I couldn't ask for any better customer service.
Scott
5/15/2011
Excellent service My order was shipped the same day I placed it Sun afternoon, and they upgraded it from standard to express shipping at no additional charge.I am impressed with etrailer.com, and will definitely be back.
Timothy
5/15/2011
Shopping was easy. Haven't received item yet, thought it was a good price. I shopped around on the internet and thought it was a fair price for what I purchased.
Billy
5/14/2011
Great selection, good prices, fast service!
Dereck
5/14/2011
Very fast, and convenient service. communications are excellent, and nothing is left in question.
Jeffrey
5/14/2011
Placed my order on Saturday, May 14th at 5:44am Central Standard Time and it was in the mail at 11:14am Central Time. That is what I call SUPER CUSTOMER SERVICE. Best price I could find locally or on the internet. Entered etrailer.com on my contact list for future purchases. Not very many retailers are that fast at shipping orders - especially on a Saturday. Thank you very much.
Wayne
5/14/2011
Great product. Order was shipped quickly. I will order from etrailer again.
Alan
5/13/2011
THANK YOU: I ordered Tuesday afternoon the 10th of MAY AND TODAY THE 13TH IT WAS IN THE MAIL BOX. GOOD SERVICE. The product was right and in good condition, good price and on the boat trailer now. Thanks again.
Bob
5/13/2011
I really wish I would have discovered eTrailer sooner. Great site and prices. I will never have to go to the competitiors again.
Bradley
5/13/2011
Thanks for your awesome service today - cannot wait to use the cargo carrier for camping later this month.
Chris
5/13/2011
Excellent to work with. Went way out of their way to help us.
Clinton B
5/13/2011
Found very quickly what I needed, shipped within 2 days. I will use etrailer.com next time I look for RV supplies.
David
5/13/2011
Grill came today, double boxed and in perfect condition!!! thank-you for taking care of this for me, i will remember that. thanks again!
Doug
5/13/2011
and password, etc. which I probably lose track of anyway by the next time I need to shop.
Earl
5/13/2011
I believe your company is the best in every respect, from cataloging, to instructions, to emails, and prompt shipping. I am completely satisfied. Thank you.
Edward
5/13/2011
Great online shopping experience! My question was answered very quickly, and with more information than I expected, and shipping was super quick! Will definitely be back! Thanks so much!
Jennifer
5/13/2011
I was very pleased with how fast everything shipped! I ordered on Saturday morning and by mid afternoon I had an email saying it was shipping already! Then I received it on Wednesday morning by UPS! I will be an ongoing customer for a long time especially with service like this and the prices are awesome too! Thanks again!
Jonathan
5/13/2011
Video of installation very helpful. would not of purchase the items if it was not for the videos in your website. Can't wait to recieve items and install them myself. so far very happy
Marcos
5/13/2011
As advertised. Arrived in three days, was easy to install, and works very well. Major plus is that it can be moved from vehicle to vehicle in minutes.
Mark
5/13/2011
You have a vary to gether web sight. I had no problem finding what i wanted and compleating my order and your foollowthrough is exelent. .thank you.
Mike
5/13/2011
The zoomable photos were great, showing all angles. The price was outstanding and the installation videos were terrific. Getting the product out the door was very fast: I ordered it at 11pm last night and I woke up this morning to an email saying the product had already been shipped. Outstanding!
Nick
5/13/2011
Great service and information flow. Emails at every stage of the transaction. Thank you!
Nigel
5/13/2011
The price are the best on the internet and the shipping is at a great price. I do like how you can track your shipment progress.
Patrick L
5/13/2011
Your rep was very helpfull and a delight to work with. thanks for everything!
Rick
5/13/2011
This was my first experience with etrailer and I am very impressed. The product was in stock, shipped the next day, and the customer service communications was way above average.
Robert
5/13/2011
Well, I see that this outfit is pretty much highly efficient. Their phone manner is most pleasant, and apparently they go out of their way to accommodate the customers request. or maybe they dont go out of their way, and this is normal for them In any case, I am very pleased with my two business dealings with them and will surely continue this trend for any R.V. needs in my future.
Ron
5/13/2011
Very helpful on the phone, had just what I needed and super fast shipping!
William
5/13/2011
Super fast shipping. Repeat shopper.
Brent
5/12/2011
Service was great, you r rep helped me find what i needed. 36 hrs at it was at my door.
Cliff
5/12/2011
Easy to install my item. Great people to talk with. Very helpful if you need any advise.
Douglas
5/12/2011
I had never heard of etrailer before I looked it up online, you have everything anybody could ever want for a trailer. The person I talked to was very nice & respectful & buisness like. It was a pleasure to talk to her.
Fred
5/12/2011
What great service from etrailer you made it easy to make the right decision for my vehicle. Your response to my question were thorough.
Jim
5/12/2011
I just want to say that I was amazed and appreciative of the way you kept me informed on the status of my order. I made me feel secure that I ordered from a reputable company.
Ken
5/12/2011
This was great. I got the Hitch, wiring Harness, and Transmission cooler. Ordered everything on Tuesday Evening and received it on Friday. Installed everything on Saturday afternoon. Delivery was quick and complete. The installation videos made it simple to install. Thanks etrailer!
Charles
5/11/2011
This was awesome! You guys shipping out my order same day! Not only is this much cheaper than anyone else I saw but I actually got exactly what I was looking for. Thanks again!!!!
Christopher
5/11/2011
Perfect fit for my Trailmate trailer AND because its flexible, I wont lose any license plates by breaking them off on steep approach driveways.
David
5/11/2011
Thank you :) You are great people to do business with.
Eric
5/11/2011
So far the buying experance was easy and informative. Don't sell and hide. they give enough info and phone help to help anyone. The box just arrived and its all there, the job looks like a breese.
John
5/11/2011
Received the item in less than a week. Very easy installation, and a quality product. Thanks.
Jonathan
5/11/2011
Great experience from beginning to end. I appreciate the order status emails. I'm also impressed they include a name a phone number. Order was processed quickly. I'll be back.
Kent
5/11/2011
Good quality products, fast/easy order processing, decent prices. Whats not to like!
Robert
5/11/2011
I would like to thank etrailer.com for a very positive online shopping experince. The ordering was easy, the discription of the items and how to install them was spot on, and the follow up on the order and shipping info was great! Thanks again!
Stephen
5/11/2011
Flawless transaction. Your rep. was extremely helpful via the phone. I had it all set to order one line but had a question about accesories and shipping. She confirmed compatibility of accessories and that all items were in stock. I recieved everything the next day. Base plate and wiring parts...thanks!
Terrence
5/11/2011
Great service! I was updated via email when the order was shipped, with tracking info., and was notified when the shipment was delivered. The product looks great and quality workmanship.
Terry
5/11/2011
Great service!
Andrea
5/10/2011
Outstanding. Delivered when promised great product and installed in less than 1 hour. Looks great.
Bruce A.
5/10/2011
Web site was pretty easy to navigate and find what I was looking for. Items arrived very quickly after placing my order.
Bryan
5/10/2011
etrailer.com is an awesome company. They kept me in the know as my shipment was a brand new product and was late on its early shipments. The Swagman G2 bike rack is SUPER-SWEET, and holds my new 29er on tight! Pictures are on the way. Worth the wait and etrailer.com is 2nd to none on customer information and service!! BTW- Im not an employee, just a satisfied customer... Special thanks to everyone for keeping me posted!
David
5/10/2011
Made a tough job easy,shopping for tow wiring is not fun but you guys made it nice and easy.I love the install videos what a great tool to have,makes an intimidating job so much easier for the do it yourselfers out there.Much appreciated!
Doug
5/10/2011
I put this site on my favorites list. Ordering was simple and painless. I was kept informed of my order status all during the process. The merchandise arrived in unbelievably good time. Shipping was free. What more could you ask for?
Joseph
5/10/2011
Prompt service. Order shipped within 36hrs, shipping info updated regularly. Package was packed nicely and arrived intact. Great Service! Thanks
Justin
5/10/2011
The fenders that I received were the perfect fit for my trailer. They arrived a day earlier than was forecast. Thanks for a great website and overall experience!
Mark
5/10/2011
Your rep was very helpful she stopped me from ordering the wrong hitch, so far so great, can't wait to install my hitch. ETRAILER ROCKS!!!!!
Milena
5/10/2011
Great product, great customer support, fast shipping. Thanks!
Robert
5/10/2011
Great product super fast delivery easy installation on my Honda Fit! You are awesome! Thanks! I immediately connected my bicycle rack and I am off and biking!
Susan
5/10/2011
The best shopping experience ever! I found the hitch ball I wanted on line and called the toll free number to place my order. Almost immediately talked to a live person. She was very proffessional and polite. They had the odd hitch ball, with a one inch lift, I needed in stock. I placed the order at 12:56 PM. At 2:11 Pm same day I got an e-mail informing me they had the item and it would ship within 24 to 48 hours.At 3:53, again, the same day, I was e-mailed that it had been shipped and provided me with tracking info. I am impressed! And will certainly do more business with etrailer. Thank you!
Charles
5/9/2011
So far it has been a completely painless experience.......
David A
5/9/2011
Awesome! Finding the correct trailer wiring harness for my 2001 Jeep Cherokee on etrailer.com was a piece of cake. Ordering online went smoothly. They confirmed my order immediately, and included a link to an instructional video re: how to install the wiring harness. I am sort of mechanically challenged, so was suspicious that the instructions looked too easy. I was wrong. Installation was exactly as they video instructed. The wiring harness fit everything perfectly, and it works! Thanks etrailer.com. You guys rock!
Gary
5/9/2011
eTrailer is Great! First time buying and will do business again. Super fast service. Thanks!
Jamie
5/9/2011
Easy to order, prompt reply, fast shipping.
John
5/9/2011
It is very easy to order. This is my second hitch from Etrailer. I have had friends order hitches from here as well. I have installed 3 hitches from Etrailer and they have had very good instructions and have all installed very easily.
Jon
5/9/2011
You guys are sure fast. I ordered over the week end and now it is Monday and my order has been shipped. Thanks e trailer.
Larry A
5/9/2011
Received the package and installed as covered both in directions and video. What a great way to save $250.00 with the cost by a Honda dealership to install. It was a snap, even for someone not as mechanically oriented as others. Thanks for a fine product and great instructions.
Rick
5/9/2011
Awesome service, placed my original order via their web-site, after I process i discovered I needed additional items, called customer service, and they were very happy to make my change order. Will do future business with them for sure.
Robert
5/9/2011
ETrailer was very helpful in helping determine the items I needed. I especially liked the how to video on proper removal of old, and intsallation of all of the trailer bearing parts and proper lubrication. Thanks!
Ron
5/9/2011
Have use you twice and everything was great both times!
Steven
5/9/2011
I have not even received the product and I am impressed. I ordered the trailer hitch on a Sunday night and within an hour I had confirmation that my order was received and a shipping confirmation number with a pickup scheduled for Monday morning. Its great to see a company taking customer service to the highest level.
Thomas
5/9/2011
Good selection of products, fast service, and a very good catalog of help videos and instructions.
James
5/8/2011
Your Rep was a great help in the order process. She had the hitch direct shipped. I recieved it in 3 days. The product was in #1 condition upon arrival. This hitch was a good value for the money. I would order again without hesitation. I would recommend this company. Thanks!
James
5/8/2011
I ordered a trailer brake controller along with cable at 4:00 PM on Sunday. The sales associate, told me that it would be shipped in a very timely manner. At 9:49 PM Sunday I received an e-mail that the items had shipped. This is what I call a timely manner, in fact it is super service and Id gladly purchase from them again.
Michael
5/8/2011
Came quickly and bolted on in less than 30 minutes. Perfect fit.
Richard
5/8/2011
This is a great company to buy from. Very competitive prices, FAST shipment and always great communication. Thanks again!
Robert H.
5/8/2011
I just bought a trailer and found out my truck was not factory wired for towing. Auto supply stores did not have what I needed. I found etrailer by web search and found your site. You have what I need at a great price. I think your awsome. Thanks!
Eric
5/7/2011
Excellent. I like a lot the picture on how to install the hitch. Gives me confidence in buying the article. I enjoy a lot in doing things by myself.
Josue
5/7/2011
Ordered trailer hitch and bike rack on Monday, received on Friday, extremely fast, thanks. I've already recommended etrailer to a couple of friends.
Ken
5/7/2011
I have not installed the trailer light wiring as of yet but the how-to video was very helpful in deciding to choose etrailer for my purchase. Very good communcation and fast shipping. Thanks for a good product a a good price!
Rickey
5/7/2011
I received my order Wednesday and already have it installed. Great product. Thanks!
Dan
5/6/2011
Your service was quick and efficient, and the hitch fit perfectly. Only took ten minutes to install, and that was longer than it could have taken. Thank you!
David
5/6/2011
I was very pleased with the craftsmanship an quality of the hitch. After I purchased the hitch online I was sent an email that had a link on it that I could click an it would show me were my hitch was an when I would receive the hitch.
Dustin
5/6/2011
This company is the best. The staff are exceptional and the web information and installation instructions are superb. Ordered a trailer hitch and received the item from 1500 miles away in less than 48 hours without any shipping or handling charges. I could not have obtained the product locally in that length of time. The quality of the merchandise was high and the cost was less than I would have paid locally.
Edward
5/6/2011
Ordered a class lll hitch for a Honda Element. Ordered on a Wednesday it arrived the following Tuesday. It fit perfect and took about 30 minutes to install. The instructions were excellent.
Frank
5/6/2011
No hassle quick service product was shipped very fast the way i like to do business highly recommend.
Harry
5/6/2011
So far this place has been awesome! Communication is great and turned the shipping around right away. Will be coming back for all my Thule needs for sure.
Marcia
5/6/2011
Thanks for all your help. Great Service!!
Owen
5/6/2011
I thought that the website was very easy to navigate and the prices were better than anything I can find locally.
Robert
5/6/2011
Excellent customer service. The phone person had the perfect suggestion to solve my problem and had professional information.
Woody
5/6/2011
Excellent service. Great product, installed in minutes and works great. Thank you!
Jeff
5/5/2011
WOW what can i say everyone should demand this kind of good service from all business. thank you again!
Paul
5/5/2011
I am very impressed with your process, the follow up and the personal interaction. Good work.
Phil
5/5/2011
Got my order shipped the next day and was just as advertised.
Richard
5/5/2011
Was quick and easy to get parts from this dealer. I hope to do more business with them.
Richard
5/5/2011
Excellent service - fast, efficient, price is right, products are excellent. What more can you ask?
Roland
5/5/2011
E trailer had just what i was looking for. I had looked on other sites before i found Etrailer.The parts i needed were fairly easy to find on their site. The price was great and the shipping time was almost immediate. Thanks Etrailer.
Albert
5/4/2011
I wanted to say that I had a great experience doing business with you. The hitch I purchased was an exact fit and easy to install. The wiring also was very easy to install and worked perfectly. I really appreciated the online video for instructions. I will promote your business to anybody looking for a trailer hitch and wiring.
Eric
5/4/2011
Site was ez to navigate and search. Found what I needed quickly and price was better than at our local Tractor Supply even after shipping charges. Its been 3 business days, if it comes tomorrow, good deal! I've already told others of this site. Thanks!
Kirk
5/4/2011
I was very happy with the product and the price, also it was shipped to me in very good time. In all I would say my experience was very good. Thank You!
Peter
5/4/2011
Excellent Service!
Ralph
5/4/2011
Your rep walked me through my order from the day it was placed until the day it shipped. E-trailer has done a great job in providing the best of service. I would recommend etrailer to anyone. Im completely satisfied.
Richard
5/4/2011
There are never any disappointments when shopping with etrailer. Both product quality and delivery are professional all the way, every time. Thanks again... I'll be back
Ronald
5/4/2011
I had to order a new suspension for my boat trailer. I want everyone to know that you will not find a cheaper place to find the parts you need to fix any trailer. The service was great and I would recommend etrailer to everyone.
William
5/4/2011
Great web site. Easy order process. Fast Shipping.
Darrel
5/3/2011
Thank you everyone. It is all way a pleasure doing business with eTrailer. Thanks for great service and support.
Emory
5/3/2011
very efficient service. well brand products.Your rep was very friendly.
Floyd
5/3/2011
I own several Trailers and e-trailer is a God Send, they stock just about anything you could need to keep your trailers on the road or upgraded to whatever level you can imagine. If you own a trailer, you need to shop at e-trailer, parts, delivery time &selection all deserve AAA ratings.
Gary
5/3/2011
Up to this point I am very impressed with the customer service. I was very pleased with the many ways that are available to get instructions on installing your products. I will definately recommend you to my friends.
Gary
5/3/2011
Great product, Great price, the free delivery was great. I was able to pull down the install pdf before the hitch arrived making the install even easier.
Gregory
5/3/2011
Your Rep did a great job ensuring that I odered the correct part. They wasted no time shipping.Thanks!
Martin
5/3/2011
Wow, what fast service. It was a pleasure doing business with such a friendly person.
Matt
5/3/2011
Very good, right parts, fast shiping!
Orval
5/3/2011
It was great doing business with you, you were very helpful with the product from start to finish. keep up the great work.
Sharon
5/3/2011
I really appreciated all the communication. I recieved an email that you got my order, shipped my order, and the delivery information. I will definatel use etrailer.com again. Thank You!!!
Sonja
5/3/2011
I received my order in a timely manor and am very pleased with my purchase! I am looking forward to being able to pull my trayler again. Cant believe all the followup I got from you guys. Thank You.
William
5/3/2011
Very professional and right on time. Fast service.
Dwayne
5/2/2011
Shopping was effortless. provided item I needed for a very fair price. shipped item within 24hours of placing order.
Gregory
5/2/2011
Hey - check it out. I am only buying this harness because you took the time to post a video of what to look for and how to install. I was absolutley clueless and needed this help. The dealership insisted they needed a 2HR project costing over $250........ yet I insisted this should only take 30 min tops and less than $60. Your video was magic-THANK YOU!
James
5/2/2011
easy to find the exact part, mine was a two day delivery thru regular mail simple simple.
Jim
5/2/2011
Friendly service, knowledgeable and fast shipping of in stock items. This is my second order and will order again in the future.
John
5/2/2011
Worked perfectly and only took about 20 minute to install. Thanks.
Kevin
5/2/2011
Thanks for the personalized follow up. So far this is the first time I've used etrailer and am impressed.
Mark
5/2/2011
Recieved my order today, Great service, fast delivery ordering from Toronto Canada.
Moses
5/2/2011
Excellent attention to service. Very responsive. I have a competitor 2 blocks from my house and get faster service from etrailer.com.
Rick
5/2/2011
Timely shipping , nice fit, good price, and simple directions for installation.
Robert
5/2/2011
I love your website and fast service. Keep up the good work.
Ron
5/2/2011
Absolutely fantastic. Fair price, fast delivery. Item was as described and less expensive than other sites I tried. Thanks!
Russell
5/2/2011
Shipping to Canada was unbelievably fast and cheap, price for light was awesome. All and all a great experience....great job guys!!!!!
Tim
5/2/2011
Great website, nice to be able to click on the product and scan on the product to view the details closely.
Todd
5/2/2011
I was totally satisfied with the service I received from etrailer. Not only did they confirm my order. They tracked the shimpment all the way to my front door. They did not just give me a tracking number they tracked it for me each step of the way. I really only ordered about $ 99.00 worth of merchandise but they treated the transaction like it was worth much much more. They valued my business and you could tell. Try getting that kind of service sometime when you go in to a retail store near where you live. Good Luck! I wont even go into the bad level of service I had at my somewhat local RV retailer. Thanks etrailer, I will shop with you again.
David
5/1/2011
Excellant service,fast shipping and a great product.
Evaristo
5/1/2011
I spoke with a rep that was pleasant, professional and efficient . I like the video you share as to install the hitch onto a Volvo XC90.
Joseph E
5/1/2011
Everything went very well. easy to use web site.
Lee
5/1/2011
Wiring Harness Ford Fusion Received very fast shipping and came with good instructions. Didnt take long to have everything working and ready to tow boat fishing.
Robert W.
5/1/2011
Excellent Service! The hitch arrived in a few days, ws easy to install. Everything I was expecting. My father and I are both etrailer shoppers from now on. Thanks!
John
4/30/2011
I don't remember when I have spoken to someone who was as helpful and patient with us as she walked us through the process of determining just what we needed in the way of a hitch and accessories to tow our new trailer. It was a great experience working with etrailer people. I actually called 2 times prior to actually ordering with multiple questions. Each time I spoke to women who were incredibly knowledgeable and helpful. They didn't make me or my husband feel like our questions were stupid which some of the questions were. I haven't received our hitch yet. It was just ordered yesterday but if the installation goes anywhere near as smoothly as the ordering process we will soon be Happy Campers. Thanks for a great experience.
Nancy
4/30/2011
Dear E-Trailer: Very satisfied with my new trailer hitch and the follow up by you guys to make sure all is well with the order. The video instructions for installation were perfect. I hope the wiring goes as well. Also great response for exchanging wire harness for the correct one via UPS. Good system. PS: Stopped in Wentzville in 2005, Nice town.
Patrick
4/30/2011
Outstanding customer service!
Paul
4/30/2011
I just received my Prodigy P2 controller. I am amazed how fast the installation was on my Ford f150. The instructions is exactly as stated. It took me approxiametly 5 minutes for the installation. The instructions and the CD that came with the P2 are excellent. I will recommend this Prodigy P2 to friends and others.
Pierre
4/30/2011
I had an excellent buying experience with etrailer.com. The item T-One Vehicle Wiring Harness with 4 Pole Trailer Connector was exactly what I needed as opposed to what was being sold on another site. The shipping was fair and very quick and their email updates were nice. I don't like being left in the dark about when and if my purchase has been shipped. No problem with etrailer. Thanks!
Dominick
4/29/2011
This was my first experience with eTrailer.com. I would definitely recommend them to anyone and everyone. They have a very professional staff, that notified me immediately when part of my order was delayed. I do a lot of online shopping and this is by far one of the better experiences that I have had!
E Michael
4/29/2011
Awesome!...thanks george!...cs at etrailer rocks!
Elliott
4/29/2011
I just wanted to say thanks for turning me into a one-day mechanic. I just installed my trailer wiring system in my 01 Pathfinder. I bought the product from you and watched your video on how to install it and it couldnt have been any easier. Thanks again. New customer.
Eric
4/29/2011
Just wanted to thank you for the Tracking info that you supply. It is top notch - very impressive. Looks like my product will arrive today. Thank you.
Jim
4/29/2011
Super fast shipping, easy to navigate website. If hitch fits a good as the service, A++++s all around!
John
4/29/2011
All my transactions with etrailer have been great! I have ordered many items from them over the past several years and their pricing and shipping has been fantastic.
John A.
4/29/2011
I've recently placed 2 orders. When I called in to check on the order status, I spoke to 2 very pleasant and knowledgable people. They quickly gathered the order details, explained them clearly and answered all of my questions. My orders arrived as explained. Bravo!
Kevin
4/29/2011
As my experience has been in the past, wonderful! Above and beyond when it comes to level of customer service.
Mark
4/29/2011
Great hitch took me 35 min to install ,only thing that would have made easy to install is if i had a lift.would recommend to anyone!
Michael
4/29/2011
Have installed many hitches- Im a certified mechanic by trade for the past 30 years. Etrailer is by far the easy way to get it done! From ordering,to ease of installation, there is no better way to go !
Michael
4/29/2011
I received exactly was i ordered and the price was great,you can't beat the price.the order was received when they said it would.
Randy
4/29/2011
The trailer hitch arrived today...I put it on in about 45 minutes..guess that shows I am not a Pro..Fit like a glove and the instructions were easy to follow.
Robert L
4/29/2011
I did have a great experience. I ordered by phone and found the person I spoke to was very informative and knowledgeable and helpful. I will order again from etrailer. Thank you all very much.
Tim
4/29/2011
Excellent experience so far! Prompt, thorough, good communications. Have made several recommendations to friends.
Don
4/28/2011
Wow! quick order with no hassles!
James D
4/28/2011
Very fast shipping! The Tekonsha P-3 Proportional works great for the short time I have had it! Explanation of installation was very helpful!
Mark
4/28/2011
Your rep was very professional she was so personable and helpful. She needs a lot of praise. Please thank her for me. Thanks again.
Michael
4/28/2011
Great service!
Ricky
4/28/2011
Best and fastest shipping I ever had. Great product.
Robert
4/28/2011
You guys are great!! I called with a question and your rep knew the answer right away. The prices are great and Im looking forward to getting my wiring kit. Thank you!!
Shalin
4/28/2011
I've ordered lots of stuff from other companies in the past but I've never seen items shipped the same day that Ive ordered them like here at etrailer.com. Great service!
Tom
4/28/2011
Product and instructions were exactly as described, I am not a mechanic or Handy Man , just a regular Joe who is ok at following and paying attention to instructions , I am Mechanically inclined and know My way around tools.
Wally
4/28/2011
Super fast shipping on trailer wiring, and worked like a dream
William
4/28/2011
It's the second time that I order trailer parts from etrailer and you are, in my opinion one of the best company to work with on the Internet. Customer service staff is friendly and very helpful, they follow up by e-mail and the products are well packaged, quickly shipped and received as ordered. The little videos that you post on Youtube are a real plus too.Please, don't change a thing.
Yvon
4/28/2011
Fast friendly service and good information about their products
Butch
4/27/2011
This is the third time I have bought from Etrailer.com and I honestly think that the service and support just keeps getting better with every order and call. I am very happy with the quality products, and lighting fast shipments. Hopefully, I am done buying towing equipment, but if I am not, I know where I will be getting from. Thanks Etrailer.com for the great service, and products.
Calvin
4/27/2011
Just wanted to thank you for a great product. I installed my hitch with in 15mins and it looks great. The electrical plugged directly into the factory style 7-way that I also purchased. A+ rating from me.
Carson
4/27/2011
Excellent people to do business with.
Dennis
4/27/2011
My experience with etrailer was very positive. The rep I dealt with was not only pleasant and courteous, but she was also knowledgeable and very helpful. They are customer oriented and responsive. I'd gladly do busines with them again.
Gary
4/27/2011
I found the website easy to navigate and pricing was very competitive when it came to matching and beating competitors prices, no problem! Then, when it came offering help with questions on parts I needed, customer service was great! I will intend on returning often for future needs and will recommend it to my friends.
James
4/27/2011
I have been ordering from etrailer for several years now. They always have what i need for my 33ft travel trailer. Shipment is fast and customer service is great!
Jeff
4/27/2011
I got the item I ordered in perfect time and its exactly what I wanted, thanks!
John
4/27/2011
Price was great. Shipping was expedited to express at no cost. Product worked great and is of great quality.
Joseph
4/27/2011
Thank you for the prompt response. Your website is great. The video that you have explaining the use of the equipment is excellent. Thank you for the service.
Juan
4/27/2011
So far, since I placed my order earlier this morning, the order seems to be moving long smoothly. I appreciate the current and up to date information of my order, though the most important result of my satisfaction will be upon receiving the correct merchandise in good condition. Since Ill be doing the installation myself, somewhat of a automotive rookie mechanic, I realize the final working result depends on me. Also, I would like to add that the customer service rep who assisted me did a Great Job all along the way thus far. I appreciate her help very much! She is a positive representative of your company.
Leonard
4/27/2011
The service was excellent, I ordered my rpoduct over the phone with an agent and she was very helpful. I received email notifications of the order, the shipping information and the day that it shipped. I also received it the very next day.
Mike
4/27/2011
Great hitch fits like a glove, took about 20 min.THANKS!
Neil
4/27/2011
Great site. Very easy, products as they say, easy to install
Peter
4/27/2011
I am a continuously returning customer because your firm ROCKS...... Great communication, timely shipments, excellent website and great prices. Way to go!
Steven
4/27/2011
First time I've done business with you folks.... won't be the last....Your timely professionalism is greatly appreciated.
Wayne
4/27/2011
Etrailer customer service was understanding and helpful.
Andres
4/26/2011
I'm very satisfied with the trailer hitch and bike rack that I ordered. The installation video on the website was a great resource to have and the instructions were tailored to my exact vehicle. Overall I had a great experience.
Daniel
4/26/2011
I ordered a new trailer winch cable on a Thursday and I received the item the following Tuesday. That was using the standard shipping option. Very happy with the service and the product,Great Job etrailer!!!
Danny
4/26/2011
Great selection.....great prices.... Can't wait to get my bike rack!
David
4/26/2011
Great website. Easy to use. Found everything I needed. The ability to manipulate the photo ensured that I was purchasing the right item. Loved this website and would shop again.
David
4/26/2011
I liked the ease of ordering, the communication emails. I have dealt with etrailer before and was very satisfied.
Donald
4/26/2011
For etrailer congratulation for your excellent service (delivery and tracking was excellent....
Felipe
4/26/2011
I just want to say thank you. You were a big help to me placing my order. I want you and your management team know that Etrailer has the best customer service anyone could ask to deal with. I will defiantly refer anyone I know looking for trailer accessories to etrailer. Thank You again !
Joel
4/26/2011
It was a great transaction and everything went smoothly.
Louis
4/26/2011
I love this site. I've order a number things and they respond quickly and provide quality parts and accessories.
Luis
4/26/2011
Fast, Service...follow-up emails on status. Excellent!
Paul
4/26/2011
Excellent service and courteous and knowledgeable folks! Thanks Much and take care!
Robert
4/26/2011
Very happy with their service. I had to change my order and because they are very knowledgeable it went smoothly. My items shipped today so I am hopeful that they will be as good as the service.
Tom
4/26/2011
The trailer hitch I ordered was shipped fast and was very easy to install. The web site was user friendly and contained details of the items.Thank you.
William
4/26/2011
Very good service. Thanks.
Brian
4/25/2011
Customer Service was exceptional advice, instuction of installation, and prompt shipment of the tire chains. Thanks to all at etrailer! Good online shopping experience.
Charles
4/25/2011
Etrailer is a great one-stop shopping location, covering all your trailer needs! My items were received quickly, and without damage! I was pleased with the items I received and would definately recommend them to my friends! Thank You!
Chip
4/25/2011
I couldn't be more pleased. If there was a choice labeled ABSOLUTELY , I would have checked it. I bookmarked your site. Thanks for the fine service.
Dennis
4/25/2011
Just wantedd to thankyou for your order received. it works great for my applications. have told many friends about your website. thanks again and well order soon again.
Felix
4/25/2011
This site is so convenient. The product detail and available installation information is so helpful. Everything from researching the product, purchasing, shipment notification, technical support to the quickness of shipment is superb.
Jon
4/25/2011
This is the 3rd hitch Im getting from etrailer.com, this time with an additional bike rack! The prices are good and they fit perfectly. Its nice to see videos and instructions ahead of time, to see the actual job. It really makes for an easy installation. The staff keeps me updated throughout the order process, including shipping. Thanks for great customer service.
Mike
4/25/2011
wow....you folks are a pleasure to deal with....organized, efficient and reasonably priced....you can bet your site will stay bookmarked!....thanks
Paul
4/25/2011
Etrailers was excellent. Great price, service, and delivery. Could not have been better
Scott
4/25/2011
Product was great, shipping was fast and was here earlier then expected. Have and will order from etrailer again.
Eric
4/24/2011
The service that I received from etrailer was outstanding. The online video of how to install the hitch was extremely helpful. The price of the hitch could not be beat. I received the hitch next day even with free shipping. Outstanding company to deal with. Will definitely recommend to all my friends.
Dale
4/23/2011
Very fast service and part was exacly what was needed. Would highly recommend this company.
Joe
4/23/2011
Great product @ a good price,Shipped fast and the free shipping ground ups has great tracking. New right where my order was right to my front door. thxs happy customer
Mark
4/23/2011
Great service and advice.
Richard
4/23/2011
Shopping at etrailer was excellent, pricing and delivery 100. Highly reccomend.
Allan
4/22/2011
Great service fast ,fast, fast. Product exactly as stated.Who could ask for anything more..thanks for a great job!
Bob
4/22/2011
A good variety of items to choose from. The trailer tires I purchased were much cheaper than even other big stores and arrived within 3 days. The quality is good and was exactly what I expected. Great service. I will look here first the next time I need trailer/towing items.
Bruce
4/22/2011
Great price and delivery was quick and reasonable.
David
4/22/2011
Thanks for the quick shipment. Great product as described and good price. Thanks!
Don
4/22/2011
Wow!. Thanks much. That was quick. Great customer service. This is what impacts customers and keeps them coming back.
Garrett
4/22/2011
Decent selection of hitch products and best pricing of the sites I browsed. Ordering from website was simple, straighforward. Order shipped within a couple of days weekend order and arrived less than a week from order date. Product arrived in good shape and order was complete. What more can you ask for? Looking forward to installing and using.
Jeffrey
4/22/2011
I just installed my hitch. The film that showed me how to install the hitch was very helpful. Shipping was very quick. The estimated time to install was an hour it took me ten minutes longer. This is my second purchase. I will continue to purchase from etrailer.
Jerry
4/22/2011
Fair price, quick service. Good communication.
Laurence
4/22/2011
I'm a first-time customer so I dont have a lot to go by, but Im already impressed with the speed of processing. My order has shipped after only a couple hours since placing my order! So far, I'm completely satisfied.
Paul
4/22/2011
Great experience! The Hitch arrived quickly and went on just as easy as advertised. The wiring harness took a good bit longer, but the excellent on-line video made even made that job easier.
Robert
4/22/2011
Your Rep got information that I needed and helped me through the ordering process.
Ron
4/22/2011
Very nice quality lock and it threads easily.fast shipping.
Scott
4/22/2011
You shipped my product quickly and at a faster rate. You have excellent communication and kept me informed all the way including a follow-up that the shipping company had left my merchandise at my door. Your inventory is numerous and easy to find. I will highly recommendy your company to my car club. Thanks.
Steven
4/22/2011
It's a pleasure trading with you people - you all are so nice - treating me like i'm a person and not just a name or number - that means a lot - a rare thing these days - i thank you
Charles
4/21/2011
I ordered my hitch and wiring harness late on a Thursday evening and I had it by the following Tuesday afternoon. It just doesnt get any better than that. I guarantee you that any hitch related items that I need in the future will come from etrailer.com. Your prices are the best that I was able to find and free shipping on orders over $150 is fantastic. I will also recommend you to others. Thanks and keep up the good work.....
Darrell
4/21/2011
Very pleassant experience, thank-you~
Eva
4/21/2011
Excellent order representative and service. Hitch was here a day before I thought it would arrive. Extremely happy and highly recommend etrailer.
Frank
4/21/2011
Thank you very much. Everyone at etrailer.com has been terrific!The people at etrailer.com are fabulous - knowledgeable and helpful. The wiring kit I purchased contains everything I need in one place for a fair price. I won't hesitate to check etrailer.com first for what ever I may need.
Jane
4/21/2011
Easy to use website. Really good at sending emails with current order status.
Joshua
4/21/2011
I will repeat business with etrailer, good product, good time shipping. Thanks!
Juan
4/21/2011
etrailer is a great company to deal with, easy to order, excellent follow-up, prompt delivery. My grandson will be thrilled with his birthday present. Thanks, again!
Peter
4/21/2011
Ordered last saturday morning package was here monday when i got home! great job i put the word out to my friends excellent co. to deal with !!
Richard
4/21/2011
Excellent ...... super fast shipping. Friendly....Knowledgeable staff. My parts say MADE IN THE USA.......
Robin
4/21/2011
Service excellant, girls on phones very helpful.
Burl
4/20/2011
I prevously orderd and recd in a very timely manner a trailer hitch for my Mazda Van. My order this time was recd and processed in a very short time and will be shipped faster than I requested. Your service so far has been excellent.
Fred
4/20/2011
WOW! You don't disappoint you are very quick I like that it will all ways bring back for my trailer needs.
Ira
4/20/2011
I will be retiring soon like in a week and plan on doing some traveling in our 5th wheel. I needed to get a few things to make the trip and support our bike riding, and help with some storage issues. I needed a variety of items and after looking at a various group of sites I found everything I needed at etrailer.com. Shopping was easy, ordering was a breeze, and shipment was on time. I even ordered the wrong bike rack but the return was effortless on my part and the sales people I worked with were very helpful. Thanks trailer, I will tell other folks while we are on the road....
John
4/20/2011
My first experience with etrailer was great, so I did not hesitate to come back.
John
4/20/2011
Amazing! I was so pleased to see all the choices on the lighting components for my trailer. Prices are great, the order went smoothly, confirmation and shipping status was in my mailbox within minutes of ordering. I love the personal service you have, will definitely share my experience with all my trail riding girlfriends.
Julia
4/20/2011
Your website is the best and the reason I bought from you. When I called with questions I was put in contact with experts who answered all my detailed question. The quick delivery and tracking information was a real bonus.
Michael
4/20/2011
Very Good. Your web site helped me get the right hitch for my car. Your shipping was very fast. Best price I have found for quality product. Thanks!
Paul
4/20/2011
My wife says I have turned my 1998 Skyline Aljo into a 2011 Skyline Aljo, Its been paid for for a long time, tags and insurance are cheap, so lets upgrade it. I have found by years of looking in every RV Web site, magazines, word of mouth at campgrounds etc, ect. That if you need REAL expert advice there are only a few places that I would take for the gospel and one of the few places is etrailer. I needed to be able to transfer my brake controller from one vehicle to another and avoid another 100 dollar bill or a 300 dollar installation charge. I contacted etrailer and the next day they told me what I needed and how much it would cost and how to do it in simple terms, with a video, it wound up I already had most of the components and the correct wire so I ordered what I was missing ... it cost me $15.00 Now how can you beat that? Its not the best deal for etrailer, but you can bet where Ill buy my trailer or RV parts the next time I need something.
Richard
4/20/2011
Trailer hitch was delivered today 5 days. Easy installation, perfect fit and fair price. Very good experience. Will be a return customer.Thank you and keep up the good work.
Scott
4/20/2011
Way better customer service than I ever expected. Fast shipping and everything was as I anticipated. Great Job!
Steven
4/20/2011
I'm very impressed with the service I received. I ordered the parts on Monday the 18th and received the parts on Wednesday the 20th. I have ordered a lot of parts from various suppliers and never had this kind of service. The driving lights I ordered were exactly as described. The lights are going on a 1981 Fiat Spider 2000. I will send pictures when the lights are installed. Thanks for the great service. I will ordering parts for my car hauler as needed.
Walter S
4/20/2011
Everything was A ok will be back!
Allen
4/19/2011
This is the second time I have purchased items from etrailer.com and I will continue to refer to etrailer.com again. I have purchased 2 hitches for 2 different vehicles and both times I got the best deal on etrailer.com. Delivery time was awesome. We use the hitches for our bike rack and have not used for towing-yet. I really recommend using etrailer.com for your hitch and or accessory needs. Great ion. Great shipping and handling costs.
Angel
4/19/2011
My experience was very good. The hitch was the lowest price I could find for a new hitch. The hitch came in a timely manor with free shipping! I was able to pre-plan the install because they had the instructions on the site. Install time was very short because of this. Also I loved that I could make my purchase with PayPal!
David
4/19/2011
I had a warranty issue and etrailer took care of it fast and had my replacement back to me in a jiffy!
Gary
4/19/2011
As advertised. Shipped quickly, easy install took about 30 minutes, everything lined up perfectly. This is actually the second hitch I've ordered and installed from ETrailer.com - same experience both times. Your rep in the ordering department was also very helpful and good at keeping me updated. The system was down when I tried to order online she took care of everything on the phone for me, thanks!
Jon
4/19/2011
I first placed my order for a bike rack online, but got an error when I summited my order. I then called in my order and the representive was friendly and helpful. She made sure the rack was the right one for my vehicle. My order was shipped promptly and was delivered early.
Linda
4/19/2011
etrailer.com is awesome. My order again was turned around immediately and shipped. You receive exactly what you order. I highly recommend them.
Richard
4/19/2011
I thought the ion and selection critera were both complete and easy to understand. The product shipped in less than 24 hours. One day service is excellent!
Richard
4/19/2011
The package arrived at my home today. I could not belive how fast it came. Ordered monday afternoon and received on thursday. Thanks for the speed and this is just another reason I like to shop with etrailer.
Bill
4/18/2011
etrailer.com has an excellent selection of merchandize, some of which is not readily found in local retail trailer stores. Their prices are also good. They responded to my needs in a very efficient manner and maintained good communication about my order via email. Overall, I am very pleased with the service and would go back to them again.
David
4/18/2011
I liked how easy it was to locate what I was looking for on the web site and to check out also.
F. Jay
4/18/2011
Great Service, Great Prices. Shipped in a timely fashion. One of the parts I did not need, so I had a chance to deal with etrailer customer service. No problems. Got an RMA, returned the product and received a prompt credit. My first purchases from etrailer, but not my last. Highly recommended!
Gary
4/18/2011
You guys are the best. I don't shop anywhere else for my trailer hardware. Thank you.
Gerard
4/18/2011
Thanks for the shipping upgrade, I will tell everyone on the high school bike team about etrailer.Best Regards.
Mark
4/18/2011
As advertised quality, installation guidelines and fit, and a very fair price to boot. Shipping was very prompt and we were kept informed the whole way. Thanks for the good work - Ill be back!
Allen
4/17/2011
Ordering was easy. Shipment was sent and received in a short time. Good service. Easy installation. THANK YOU
Jerry
4/17/2011
Products came quickly via UPS Ground. Everything was packed nicely and secure. Everything was as described and was of excellent quality.
Mark
4/17/2011
I was very please with the ease in finding my part on line and how fast it shipped. I installed in a matter of minutes and am very pleased with the product.
Brian
4/16/2011
I ordered a Curt 2 hitch for my Forester and it was supper easy to install. The wiring harness was simple plug in and go. I was very happy with my purchase, so happy that I ordered another Curt 2 hitch and wiring harness for my Forester as well. Have recommended etrailer to friends and will continue to for any towing needs.
Chris
4/16/2011
Great stuff here on your site. I will buy here again. Thank you very much!
Robert
4/16/2011
I placed my order and before I finished my online session, the order verification was in my in-box. In less than 4 hours I was notified that the order had shipped and was provided with tracking information. You just cant beat service like that.
Benny
4/15/2011
Excellent service and products. The online hitch installation instructions were very helpful.
Christopher
4/15/2011
I can't say enough good things about this company. Fast Delivery. Good prices. Excellent instruction material. Outstanding customer service. I bought a receiver hitch and electrical adapter for my 08 Silverado. I highly recommend them.
Dave
4/15/2011
I am pleased with the price and service provided by etrailer.com. They kept me informed of the progress of my order and delivered on a timely basis.
Frank
4/15/2011
I could not find the jack I needed at the big box stores or tool stores. etrailer had the jack at a fair price and it arrived shortly. The shipping charge was about the same as the money I spent on gas running around trying to find it.
James
4/15/2011
Installed the Curt hitch on my Kia Soul. It took about an hour with a perfect fit! Great product and great service! The hitch arrived on schedule and all was well! Thanks etrailer!
Jim
4/15/2011
The Rola roof basket and platypus bag arrived in perfect condition. They installed easily and quickly on my Jeep. These will be useful when I bring my son and daughter home from college with all their stuff. Thank you for keeping me informed on the shipping status.
Kenneth
4/15/2011
Price was great, shipping was very fast, packaging was good. This is my new place for trailer parts.
Kenny
4/15/2011
Great service, knowledge of product, great prices.
Michael
4/15/2011
I have used this company on numerous occasions for all sorts of parts they always deliver rapidly pricing is good and have never gotten a wrong part.
Mike
4/15/2011
Excellent seller, quick shipping and great product.Still works good. Thank you etrailer!
Milton
4/15/2011
I would recommend etrailer to anyone looking to purchase towing accessories. They were extremely helpful, shipped quickly and their order follow up and shipping information was excellent!
Ron
4/15/2011
Hey guys,That sounds great, thanks! I ordered from you guys after I saw your ad on 8thcivic.com. I'll definitely post a thread there once I get my hitch on my car and tell everyone about it. I appreciate the fast response from you guys and the upgrade on the shipping. Thanks again.
Tobias
4/15/2011
Your company had great response times and an excellent tracking system. The prices are lower than average prices. It was a pleasure doing business with yall.
Waylon
4/15/2011
Great job! I could not be more happy with etrailer or the product. Thanks!
William
4/15/2011
Tires mounted on wheels and spare tire bracket arrived today. Only took me a few minutes to replace old rusty wheels and rotten tires with the new ones that were sent. The bracket for a spare easily installed on the tong of the trailer with the hardware provided and I used the best of the old wheels and tires to bolt on as a spare. Good value and fast service and in my case free shipping which saved me a lot. Thanks!
William
4/15/2011
I have purchased two different hitch systems from etrailer.com and I am very happy with the products and service I receive. Thank you for making my life easier!
Beth
4/14/2011
etrailer.com was on the ball. Everything ordered per my instructions. Shipping was quick and efficent. Thanks etrailer...Will use again for my trailering needs!
Dan
4/14/2011
Awesome...Just simply awesome!
David
4/14/2011
I received my trailer hitch yesterday at about 11:00 am, unbelievable! I just gave you the order Tuesday afternoon and before Wednesday noon it was here. Thank you so much for your excellent customer service and helping me! Also I'll be thinking of you when I get it hooked up and am on the water fishing this weekend!! :))
Fred
4/14/2011
Thanks! I appreciate the info and you upgrading the ship method for me. I look forward to getting the hitch and hooking it up. Looking for a trailer hitch online I came across a few websites including etrailer. Upon comparison etrailer had the same product for a better price. Their website was very easy to use and quickly put together a package for me of all the things that I needed for the install and included a few extras for still less money than the competition. Shortly after my order was placed I received a confirmation that my order was in stock and would ship out quickly. Later that day I received another email from etrailer letting me know that they expedited my order to get it to me faster and provided all the order information. Best proactive customer service I have received in a long time. With the online video information for installation of the hitch and wiring harness I am looking forward to getting it set up and ready to use. I'll definitely recommend etrailer to anyone looking to get hitches or any accessories for their hauling needs. Thanks etrailer!
James
4/14/2011
I am impressed with the quickness of processing the items I ordered for shipment. I am also impressed with the attention givin to my order with the follow up e-mails I received from etrailer on the order status. The web site was a little difficult to navigate when trying to find the bracket, 4 pole, but that may have been more my fault due to not knowing what the item I was looking for was called. I have already recommended etrailer to three people I know.
Jeffrey
4/14/2011
I decided to buy a trailer hitch from etrailer.com because etrailer.com made all the right moves, the part selection utilities, the how to videos. I felt that even if they weren't the best price, etrailer.com provided the support I wanted. But they were also the best price, so the decision was easy.
Jeffrey
4/14/2011
Your rep that helped me add an item to this order. She was exceptionally professional and pleasant. The order that was shipped via USPS parcel post on Tuesday (the day the order was placed) arrived today. That is a new world record. You did not gouge me at all on shipping. I'm very impressed. Besides having the best prices and the lowest shipping costs your customer service was first rate. WOW! Shopping for parts that you sell just got easier. No need to Google for an hour to find the best deal because you have it. Thanks!
Keith
4/14/2011
Easy ordering process, good webite. Great service. Product shipped same day!
Kevin
4/14/2011
VERY fast shipping ... excellent communication ... absolutely no problems!
Lance
4/14/2011
Great company to work with that lets me know what is going on with my order and has really pleasant and refreshing return policies.
Michael
4/14/2011
Well, you prices beat any local dealers so far, and your customer service reps are very helpful...even when I had to call 3 times and make changes to the order. And you still shipped it out the same day! So I give you 2 thumbs up!!
Michael
4/14/2011
This is the best Internet purchase experience I've ever had.
Robert
4/14/2011
Great job very pleased with your company . Your coustomer service guy was excellent!
Scott
4/14/2011
Positive experience in all respects, the order was a last minute need for me and was handled in the most efficient way possible.
Tom
4/14/2011
I think it was an awesome experience, had what I wanted and shipped it quickly and it was spot on...!!!
William
4/14/2011
I want to thank everyone at e-trailer!
Allen
4/13/2011
Great was easy to order!
Charles
4/13/2011
Excellent service! was kept informed of my order from receipt to delivery. Order was even processed on Sat.
Christopher
4/13/2011
Now that's customer service! A++ Thanks so much!
Dave
4/13/2011
I liked your site, it was very informative and i could find all the things i needed. i will recomend this site to all my friends. Because you pretty much stock any or all items for trailers . thank you for up grading my shipping .
David
4/13/2011
Communicative, personal with real names in the e-mails and free upgraded shipping makes for a happy me.
Gregory
4/13/2011
Your rep did an outstanding job making sure that my hitch was -shipped asap from the manufacturer. The item arrived a day earlier than expected and it is a quality item. She represents her company well! I would recommend etrailer for people who want to buy hitches online.
Jack
4/13/2011
Once again order was shipped and received sooner than expected. Can't beat the price. Excellent service!!
James
4/13/2011
The items was exactly what it was advertised to be and works like a champ, Reasonbly priced, but best of all. Shipping was the fastest I have ever seen, Ordered it yesterday, and UPS brought it today. Thank you, Once again, I am already a repeat customer due to service and quality from Etrailer.com.
Jan
4/13/2011
Thank you so much for the speedy service. My husband, who is in a wheelchair,can now get out and about with the new rack for his chair. The trailer hitch was needed for the rack. Again your speedy service made this happen much earlier than expected. Thank You.
Janet
4/13/2011
First, really enjoyed their web site. Very easy to find what I was looking for. Next, the info and video to explain about the item I purchased was very helpful. After the sale, their communication and notification about my shippment was also first class.
Kenny
4/13/2011
You have an amazing Custmer Service set up. I didn't have to wait to get my call answered and the reps were the most knowledgable and curtious. Great company!!!!! Will do with you again anytime and reccommend to everybody.
Marta
4/13/2011
Great ordering experience very friendly and helpful every detail i was told would happen did thanks for your help!
Paul
4/13/2011
Greetings, Thanks for your very prompt service and upgrading my order to the express shipping. And I also like very much your instalation videos that you have avaliable. Thanks Again !
Rick
4/13/2011
The Curt Front mount trailer hitch arrived sooner than I expected and I had it installed within an hour of when I received it. Its a perfect fit.
Robert
4/13/2011
So far I have been very pleased with the products and service I have received from you all! I have helped other friends order things from you also . Thanks for being a reliable company!
Rudy
4/13/2011
I just would like to take the time to thank you. The service i received from e-trailer/ and you, when placing my order was outstanding!!! Wish every company could be like you guys. Keep up the good work. Will definitely keep coming back and be using you every time i need something.
Ryan J
4/13/2011
Very easy to use and understand. With the video included there were no questions of what to expect for the installation. GOOD JOB BOYS!
Steve
4/13/2011
Great service and great product. I would order from you agaiin. Your website is good and the response to the order was immediate.
Barbara
4/12/2011
This is the second time I have ordered parts from you folks and both times the service has been top notch in all ways and i thank you very much for your great service.
Dan
4/12/2011
the videos how to install it a hitch was very helpful.it took me a bout an hour and a half to install my on 2011 ford fusion.
Danny
4/12/2011
These guys get your order shipped almost as quick as it takes to hang up the phone and you have it very shortly thereafter. Also they are very helpful with info as to what you need for your project. Thanks!
Dave
4/12/2011
Wow!! Your service is something else. Orderd four simple lghts on Saturday afternoon, by early evening I had received an email stating my order was available in the distribution facility and should ship in the next 24 - 48 hours. On Sunday I received an email indicating my order was shipped. I have no complaints about eTrailer or their fantastic employees. If you want service and good prices... you are missing out by not making your purchases at eTrailer!
David
4/12/2011
Fast shipping, exactly what i ordered, great buying experience!!
Ervin
4/12/2011
The quality of the tire covers is better than I expected - they are very heavy and have a really nice lining. They are well worth the money.
Glenn
4/12/2011
All Parts arrived in good shape on the day promised. The parts I ordered were in stock. Your rep was very friendly and very helpful with explainng questions on parts offered by Etrailer.
Jeff
4/12/2011
I am very pleased with the service at E-Trailer. I ordered the wrong hitch pin and one of you customer service agents noticed it and made the change to my order. It saved me from receiving the wrong one and then having to return it to get the correct one. Thanks for saving me time and a headache.
John
4/12/2011
The best service and web site Ive seen, superfast delivery, I can't say enough good things about my shopping experience.
Mark
4/12/2011
Received the straps yesterday! Thanks, awesome transaction! Great Price! regards
Mary Ann
4/12/2011
E-trailer really provided top notch service! The items I ordered arrived in no time and were high quality. Communications from E-trailer arrived throughout the entire experience. Quality appears to be solid and I look forward to using my equipment! 5* and a job well done! Ill definitely be back!
Morgan
4/12/2011
Enjoyed the experience at etrailer, found what I needed easily and quickly. Spent a lot more time browning all the interesting products and found some things to purchased that I have been thinking about.
Patrick
4/12/2011
I'm very IMPRESSED with your service!!! I ordered my trailer hitch cover on Saturday the 9th and received it on Monday the 11th. I would highly recommend you to anyone!! Thanks for the quick delivery.
Richard
4/12/2011
Very fast delivery, and an apparently first rate product no plastic or pot metal, real steel.
Robert
4/12/2011
Item ordered was shipped quickly. Would order from etrailer again. Thanks.
Sharon
4/12/2011
WOW! Placed my order on Saturday and received it today, Tuesday! You guys are great! Thanks so much!
Stephen
4/12/2011
I was pleased with your service. I will stay a loyal customer and look forward to future purchases. Thanks!
Steven
4/12/2011
Thank you so much for you quick and very professional responses. I certainly will be recommending your company out in the future.
Tamara
4/12/2011
Web site with installation help is awesome. Service and delivery was quick. Parts were exactly what I needed.
Tim
4/12/2011
Great and easy to use Web Site. Quick response to the order process, even on the weekend.In stock and already shipped. I would always go to you for my trailer needs. Thank you for making it so easy.
David
4/11/2011
e-Trailer does a wonderful job of stocking quality items and a great job of handling and shipping orders complete. i have used your site about half a dozen times over the past year and think you have the best service. Keep up the great customers service, thank you!
Greg
4/11/2011
Price was way below other supplierers. Order arrived very quickly.
James
4/11/2011
Your website was at the top of the list when I googled trailer accesories. The site was easy to navigate, so I found what I was looking for quickly and easily. I was about to purchase and check out but I decided to price shop just in case your prices were too high. I checked two of your competitors and was pleased to find out that etrailer.com was lowest by a substantial amount. I completed my order. I got email confirmation immediately and then I got another email telling me that you upgraded my shipping at no cost to me. I am pleased!! Thank you.
Kelly
4/11/2011
Very Pleased with Price and Service. Saved $30.00 over OEM Part and got it faster than dealer would have! Thank You!
Larry
4/11/2011
I know fast, and that was fast! The attention to my order and the shipping upgrade set the stage for a great experience.
Marcus
4/11/2011
Thank you for your EXCELLENT customer service!
Michael
4/11/2011
I am very satisfied with your price and fast delivery of the product I purchased. I will do more buisness with you and recommend you to friends and family.
Stephen
4/11/2011
Great ....wish I had a bussiness that operated as yours does. Thanks!
Tom
4/11/2011
I was very happy with the experience and easy of navigation on your web. Also the video showing how to install what I am buying is out of this world. I can not thank you enough for this great experience.
Tommy
4/11/2011
Fast delivery and great product. Will buy from etrailer.com again. Thanks for a great ordering experience.
Bruce
4/10/2011
Everthing wend smooth .could not have been any better
George
4/10/2011
It is Sunday evening and I ordered my hitch at 10:30 p.m. and at 12:15 a.m. on Monday that my hitch has shipped. This is great service and I cannot believe it. This is my third order from etrailer in less than a year with great results each time before.
Philip
4/10/2011
I have purchased a Roadmaster tow bar and bracket and a 9400 aux braking system. The service has been excellent, exceeding my expectations. Correspondence was often and timely. Even provided improved shipping times at no charge. I also utilized the Price Pledge which was quickly approved. I have another order to place once I determine the amount of hitch I need and it will be with etrailer for sure.
Robert
4/10/2011
I ordered a trailer hitch for my Honda Pilot from your website. During this process I ordered the wrong ball for the type hitch I was installing. I recieved an e-mail and a phone call questioning this. The problem was corrected and my order was shipped the same day I placed it!! In addition to fast service my order was upgraded to Day Express Shipping at no charge, so I received my order two days later. In regards to the installation of my hitch, the information from the website and within the product was easy to understand and accurate. Projected project time was 30 min professional 60 min. novice my time was 41 min including the wiring. I am not a professional by any strech of the imagination. Timely, customer focus, great website, what more can I say!
Calvin
4/9/2011
The receiver fit perfect and was pretty easy to install. Looks just like the Acura receiver at a much better price. E-trailer has done it again for me and I have recommended them to friends.
Gary
4/9/2011
Thank You and e-trailer for shipping my order so quick. I received it today, installed it, and it works great. Thank You again!
Jeff
4/9/2011
Received the item in the mail on Saturday at 11:00 and was towing trailer at 11:30. Just as described and very simple to instal around 20 minutes. Will use etrailer in the future for my trailer needs.
Jerry
4/9/2011
The staff is the most helpful of any site I purchase from. Always seem to have the right answer or know how to obtain it within minutes. Pure delight to deal with over the phone.
John
4/9/2011
I don't usually give an opinon on line but etrailer was very-very fast at shipping my order. Though I have not recieved my order yet I don't expect any problems.
Mark
4/9/2011
Order shipped same day as purchase. Excellent communication on your order. Will definitely use etrailer.com again.
Marshall
4/9/2011
Great! Very fast shipping. Item is as described. Can't ask for anything more. Thanks!
Patricia
4/9/2011
My first time purchasing . Great experience. Comunication was excellent. Upgraded my shipping at no extra charge and I was able to receive my order much sooner than expected.
Ronald
4/9/2011
Very friendly service and alot of email telling me when my tail gate was made, when it was shipped. They always kept me informed. Thanks etrailer!
Thomas
4/9/2011
Just wanted to let you know I received my package. Thank you for your rapid response and shipping. I certainly will keep you in mind for all my trailer needs.
Audrey
4/8/2011
This is a great place to buy from. I have had no problems with them at all. I even needed a part for my Q-5 hitch and got the part number from the manufacturer and they added it to their web-site for me to purchase. One other thing to add is that if your order is delayed for any reason the are very quick to let you know what is going on, and the shipping is great.
Jeffrey
4/8/2011
I am so impressed with how quick my order was shipped out. I received an email right away letting me know that my order was available and was shipped less than 24 hours later with an email confirming that. Great service!!!
Jessica
4/8/2011
Great customer service and response time. I live in Hawaii and the cost to ship - especially heavy items can be very expensive. I have been looking for a tow hitch and the wiring harness in Hawaii for my Honda for a good month. Finally, I was able to find the tow hitch from a local parts distributor but no wire harness. I was left with no other option but to purchase it from the internet. When I spoke with your rep, I was very relieved to learn they would be shipping my part via the Post Office. This saved me a lot in shipping cost. Plus, I received notice that it was being sent the same day that I ordered it. Your folks website has everything that I needed to help me install this product which is a main reason I chose your company versus others. Pricing on other products were extremely competitive. Thank you etrailer.
Keith
4/8/2011
Thanks for upgrading the shipping. The hitch arrived today - Friday, Apr. 8th., and I've already installed it on the Cavalier. I was worried that the part might not arrive in time for me to get it installed before I need to use it next week. Now everything is ready to go. Thanks again, you and etrailer made the job go really easy.
Lee
4/8/2011
This was my second time needing help with towed vehicles. THe first was a F 150 riged with air brakes that I wanted to tow with an R V with hydricle brakes. This time I am towing a PT Cruser. There service rating on a scale of 1 to 10 is a solid 20 Both times that I have delt with them the Ladies have been very helpful, and friendly.
Lynn
4/8/2011
Great shopping experience. They shipped my hitch 3-day express at no additional charge, so I got the hitch in time for the weekend. The tracking page is the best I've seen.
Martin
4/8/2011
Outstanding service. I ordered a hitch and with free shipping it arrived within a week. I called to ask a question for installing the hitch they are knowledgeable and willing to help. I would strongly recommend this company. I will shop here again and tell all my friends about my positive experience.
Michael
4/8/2011
Site was easy to use and shipping was quick!
Michael
4/8/2011
I like have all the accessories I need for trailer & other personal vehicles.
Norman
4/8/2011
Easy site to navigate. Found exactly what I was looking for within a minute. Purchase process was easy. Shipped quicker than expected. Great to do business with!
Peter
4/8/2011
Etrailer.com is great! They have excellent customer service. Even though they have great customer service I was a little hesitant to buy from them because I found a couple of my items cheaper elsewhere. Then I found out that etrailer price matches and refunds 110 percent of the difference. Cant beat that, thanks etrailer.
Ryan
4/8/2011
My experience with your company was pleasurable will recomend to others and definitely shop here in the future!
Warren
4/8/2011
Ordered a heavy duty hitch and hitch extension. Great products, price and service, especially liked the free shipping.
Bruce
4/7/2011
I thought your sevice and personal attention was outstanding. Your Rep went above and beyond to to show me pictures and explainations on your site of the task I was performing. Thanks alot!
Colman
4/7/2011
The lady was real nice and knew a lot about this subject, unlike another company bunch of rude people....thanks etrailer!
David
4/7/2011
Fast Delivery. Very nice sales person to talk to.
Donald
4/7/2011
Great service, fast delivery, and we are very impressed with you and you companies services !
Douglas
4/7/2011
My trailer hitch shipped two hours after I ordered it. The most detailed tracking information I have ever seen. Very reasonable shipping cost, very nice web site and do it yourself videos. What more could you ask for? It would be nice if this kind of service existed everywhere. Thanks!
Farrell
4/7/2011
Very good service. Part arrived as I had been told.
Fred
4/7/2011
I'm greatly impressed with the quality of help I received from your phone rep ordering my bracket & rail kit and 5th wheel hitch for my new 2011 F350 dually and the quickness with which the entire order was at my home! Thanks also to your other rep for assisting with my request for a Price Pledge adjustment. etrailer.com is a great resource for all my future towing and truck accessory needs and I will recommend you to all my camping club friends. Thanks!
Jim
4/7/2011
You folks do a good job at communicating and you ship quick. Keep up the GOOD work!
John
4/7/2011
Very Pleased, A Pleasure to deal with.Great Communication
Joseph
4/7/2011
Excellent product and installed with no problems at all. Have a Great Day !!
Juan
4/7/2011
My package came on Friday, the center wheel caps are toooooooooo sweet . Thank you all one more time!
Randy
4/7/2011
So far, your service and the expedient delivery of my order has been fantastic. Thank you.
Rojelio
4/7/2011
Although it has only been a few hours, and i have not recieved my order, so far etrailer.com has confirmed and shipped my order, and with set-up videos of most of the products i browsed through, etrailer.com is the most comprehensive and thorough sites i have ever used!
Todd
4/7/2011
Thank you so much for your promptness shipping our bike rack! It is exactly what we were looking for at by far the best price around and my wife loves me again!!
Alvin
4/6/2011
We would like to thank Etrailer for the reasonable pricing, the super service, the great packaging, and follow-up email letting us know exactly where and when our product was delivered. We will recommend Etrailer to our friends.
Connie
4/6/2011
Excellent service on the order!
David Stanley
4/6/2011
Extended length ball mount was just what i needed to give some elbow room for my rav4 the stock ball mounts had the ball too close to the bumper
Frederick
4/6/2011
You guys are awesome! I was amazed that you put a video and instructions on your website to help us dummies! That sold the hitch for me...also email responses terrific to keep me informed of order progress. Show this to your Boss! Thanks!
James
4/6/2011
Great service! Very prompt with informative e-mail notifications. Very fast shipping also! HIGHLY RECOMMEND! A+ JOB!
Kyle
4/6/2011
Very good service and liked the ability to track the shipping.
Leonard
4/6/2011
Excellent service all the way around!!!
Mike
4/6/2011
The website is great. I sorted by what I wanted and the videos of each product are perfect to allow me to deside which product was the one I wanted. Called to clarify one point on a Sunday no less and my question was answered so I ordered it on the spot. Good Job!
Roger
4/6/2011
Your sales rep was fast but cautious, courteous and business like. Thanks very much!
Roger
4/6/2011
Fast shipping. Live people replying to email inquiries in very timely fashion. I highly recommend etrailer.com and intend to shop here for my future needs.
Ronald
4/6/2011
These guys are beyond awesome, it felt like the shipping was so fast that i got up from my placing my order to answer the door for UPS. Phenomenal, this has been my second purchase here, and I'll be back for my next vehicle as well.
Sean
4/6/2011
Excellent customer service - - prompt status email. - polite and knowledgeable people answer the phone. Installation instruction videos are high quality. Good prices.
William
4/6/2011
This was great service. The rep that took my order and I found she knew what she was doing and was polite to work with. I got a hitch for my pickup and it installed very easy like it was supposed to. Thank you!
Albert
4/5/2011
Good pricing. Service second to none,you Rep's follow up e-mails very helpfull. Thanks!
Clarence
4/5/2011
Based on what I read on numerous forums, I knew doing business with etrailer.com would be a no-brainer. And boy was I right. They do what not enough companies do today: under-promise, and over-deliver. I ordered my hitch very late in the day, yet etrailer still shipped same day, and also bumped me up to 3 to 5 Day Express Shipping at no additional cost me. How can you not love doing business with a company like this?
David
4/5/2011
Once again, eTrailer had the lighting I was looking for, in fact they were / are the very first place I have gone to check for the items I needed. Fast service! Ordered on a Sunday afternoon and received confirmation my order was shipped on Tuesday morning. Ill be back!
David
4/5/2011
I really like etrailer.com I was able to order the item I was looking for at a great saving compaired with a local sorce. I will share etrailer with others thanks!
Jeff
4/5/2011
I wanted to take the time to thank you for a good purchase experience. The etrailer e-mails kept me informed on product location every step of the way and delivery was well before expected. I definitely plan on being a repeat customer and will recommend to others.
Jeremy
4/5/2011
It was easy. Your video made it look easy to install. Now Ill have to see if it.
John
4/5/2011
I am quite pleasantly surprised at how personally my ordered was handled. I received quick and friendly order confiration and shipping notice. I was provided with the companys email address in every communication in case I had questions or concerns. My shipment arrived earlier than I anticipated due to some kindness regarding shipping details. I will definitely return to this website first for all of my future trailer needs. I wish all web sales were this personal and friendly.
Kyle
4/5/2011
Very pleased with the way I was treated when I placed my order yesterday. The lady was very curtious and knew her business. It was shipped just like she said it would be and I have been tracking it. Thanks much.
Marlin
4/5/2011
You all always do a great job of getting everything correct on my orders and also keeping me informed. Good job!
Philip
4/5/2011
The web site makes it easy to locate your desired part. The installation video is especially helpful. I was able to see just what is involved in installing the item actually viewing the vehicle. I feel I will be able to install it in the estimated time. I placed the order late night and the order was filled and shipped early the following morning. I will refer this site to anyone looking for these items. Thanks!
William
4/5/2011
Excellent company quality parts and extremely fast shipping. I will only shop with etrailer whenever I need parts for my trailer. Their prices can't be beat by anyone
Anthony
4/4/2011
I think ... etrailer.com is very easy to navigate. The correct parts for your car are easily found. I liked the fact that I could see the part I was interested in on the actual car. The prices are great. Plus free shipping! orders of $150.00 or more Email confirmation of order came quickly and Item was available to ship same day as ordered. I will recommend etrailer.com to family and friends. I will also be a return customer in the future. Thank You etrailer.com!!
Faith
4/4/2011
Great communication. Fast and courteous service. The hitch receiver is perfect, super easy to install.
John
4/4/2011
Just got the 13322 Class Iii Hitch and Pollak Twist-in, 7-pole, Rv-style Connector and they couldnt have easier to install. Took about 30 mins to install both. Very pleased with e-trailer.
John
4/4/2011
Very competitive pricing, FREE SHIPPING A+, Excellent communications and tracking of order. Merchandise as specified, no problems at all with order. Very fast shipping. Would buy from again.
John
4/4/2011
The instructional videos where absolutely perfect. I could never have done it myself otherwise. And the information on the website was very detailed so I was able to order the right parts.
Patrick
4/4/2011
Easy site to navigate and make purchase. Great communication on status. Great product and timely delivery. I've already recommended your site to a friend.
Randy
4/4/2011
I think etrailer is great! Good response, quick response, good products, good answers when I have had questions. Everything so far is really great in dealing with etrailer.
Ann G
4/3/2011
I recieved the trailer hitch very fast and it was very easy to install. Ten minutes of my time was all it took.
Clint
4/3/2011
I was looking for part that no one had. Found it right away on web site.Would recommend etrailer to everyone. easy to order and a wide range of products. THANKS!
James
4/3/2011
Easy to product for vehicle. Good installation instructions. Quick delivery. Just what buyers look for when shopping online!
John
4/3/2011
Great job, received item in a timely manner, ordering, shipping all went smoothly. Good corrispondance from shipping.
Ron
4/3/2011
I received my trailer hitch in the time promised. It was packaged very well with no scratches on it when I removed it from the box. All of the parts were in the box.
Stephen
4/3/2011
I am very satisfied with the product, the video explaining installation, and the super fast delevery. I will definetely recommend etriler to my friends
Steve
4/3/2011
Easy to navigate online - easy to order online. Call to Customer Service was greeted by a pleasant, knowledgeable and very helpful CSR.
Clyde Scott
4/2/2011
Super fast shipping. Sent order in around 6 pm tues. and received 2 boxes on Thursday. that was from Mo. to Oh. Would not hesitate to recamend etrailer to any friend or family.
Daniel
4/2/2011
Wow, ordered them on a Saturday morning and they shipped out within hours. Great customer service, Thanks.
David
4/2/2011
I found shopping at e trailer poleasant,and received my parcel promply.
James
4/2/2011
They were the first one i saw on the internet boy am i glad they had what i needed and were very knowledgable. Thanks!
Joe
4/2/2011
I came across your website by chance. I'm sure glad that I did! I was in the process of pricing a trailer hitch and then a bike rack for it. This wouldve cost me several hundred dollars. The bike rack through the spare tire was something I had never seen before. The video on your website made installation seem innocuous. And, it was. I paid half of what I was going to pay for the hitch and rack together. My kids and I love it. Thanks again!
Michael
4/2/2011
etrailer was great! They kept me informed, from beginning to the very end of shipment. And everything was as advertised, simple and sweet. Thanks etrailer it was a good Experience!
Paul
4/2/2011
Very quick delivery and very easy and simple product.
Scotty
4/2/2011
I ordered a new LED trailer light kit with extra parts and a hitch carrier bag. All was first rate quality and was delivered in a timely manner. Great communication from customer service representatives and order tracking. Thanks!
Carleton
4/1/2011
Great experience and price on what I needed and great help with how to install it video and instructions Saved me $$$$. Already have recommended etrailor.com to couple friends.
Charles
4/1/2011
All the parts were shipped in a timely manner and all parts shipped were accurate.
Dennis
4/1/2011
Your rep was great to work with and extremely helpful! Thank you!
Dottie
4/1/2011
Very fast shipping. My item was very easy to install, great service and product I am happy with the wire harness thank u and great job!
Erick
4/1/2011
Great Price and selection with free shipping and great communication! It does not get any better than that!
Howard
4/1/2011
I think the company was very price completive and had a reasonable shipping charge. Kept me informed about the order and notified me of the actual ship date. It was a pleasant experience, I would use them again.
James
4/1/2011
Your web site is extremely user friendly. I cannot think of a single improvement that I can recommend. A neighboor who bought from etrailer recommended me and I will recommend others from my experience so far.
James
4/1/2011
Love my hitch cover! Great quality, looks awesome, fast shipping! Would definatley recommend this company to others. Thanks for the great sale!
Jami
4/1/2011
I was very pleased with the ease that the hitch for my kia soul was too mount and that every thing I needed was included with the hitch I HAVE RECOMENDED YOU TO MY CO-WORKERS that are looking for a tow hitch thank you
Jim
4/1/2011
I got the hitch for my ford mustang, it was delivered very quick, it fit just like they said it would, no drilling, bolted right into place.
Michael
4/1/2011
Recieved my order.... Just want to thank you for your help....
Michael
4/1/2011
etrailer had the best prices compared to other online shopping sites. The delivery was expedited and shipped a just a few hours after the order was placed.
Robert
4/1/2011
Easy to use web site, great service.
Russell
4/1/2011
I was very happy with your web site, it was easy to use and the prices were the lowest that I found for the items I needed. I will definitely recommend you to my freinds and continue to order my parts thru you.
Dale
3/31/2011
Your sales associate provided outstanding service. She made sure I ordered the right parts for my truck and made the ordering process a painless one. Thank you very much.
Dale
3/31/2011
Easy to order, shipped fast and arrived today in perfect condition. Thanks eTrailer!
David
3/31/2011
I have ordered from etrailer before and have always been satisfied. Real good to do bussniess with.
David
3/31/2011
Very efficient, and very fast service. I got everything needed.
Doug
3/31/2011
Once again etrailer came through with a very good product delivered on time.
Edwin
3/31/2011
What a great website - easy to browse through and ordering was a snap. Not only was the shipping upgraded from standard to express for free, they also made available instructions for your ordered parts. Good prices and quality products that arrived shipped in sturdy packaging. I will defintely be a repeat customer. Thanks etrailer!
Jim
3/31/2011
I received the hitch from etrailer in no time. Easy instructions took me about 45 minutes to install. Fits perfectly, all parts wrapped neatly. Great packaging. Just wish I had an etrailer sticker to advertise on the back. Will be buying a drawbar soon.
Joseph
3/31/2011
Prompt service. Thanks you.
Karen
3/31/2011
I was very pleased with the price of the goose neck hitch. when they mailed it to us, they emailed us back and said we would get the hitch earlier. My husband and I plan to order more items from etrailer.com later down the road for our truck.
Kimberly
3/31/2011
Great, I got what I ordered for a good price and fast delivery.
Larry
3/31/2011
Awesome! Prices are competitive, parts showed when you said they would, and only took about 40 minutes to install by myself! For any trailer hitch needs, this is where I will go! Thanks!
Neal
3/31/2011
Very helpful and friendly people. Shipped by USPS and received order in two days. Their prices also are very low compared to local bearing stores. About half including freight.
Ronald
3/31/2011
Great online experience, Instant communication to let me know my order was in the works, and they even upgraded my shipping free. Received my order in half the time I expected and was very happy with it when it arrived, very nice product. I would highly recommend using this company.
Timothy
3/31/2011
Fantastic. The product was spot on and the delivery was super fast. Excellent transaction.
Todd
3/31/2011
Great selection and prices, and amazingly fast service and delivery! Contents were well-packaged, too. This isnt the first time Ive purchased from Etrailer.com, and it wont be the last! Highly recommended.
Tom
3/31/2011
Thank you for promptly shipping, i will tell my friends about your company!
Aaron
3/30/2011
I have placed several orders with etrailer recently and am very pleased with the manner in which each department has contacted me by email stating what the status of my order was. It is a very easy to navigate website an easy process of checkout and they provide a tracking number so I can see where my order is and when I should receive it. Will definitely use etrailer again!
David
3/30/2011
I thought well, the well done video is what sold me on the product and the price and lower shipping price helped to. Would I buy from you folks again definetly was good experiance.Video dude was great made it look as easy at is.
Jack
3/30/2011
Ordered on Saturday, installed on Wednesday. Talk about fast service.
James
3/30/2011
I love the website. Was going to go to a local store and buy the hitch, but then found your site. Will definitely be back to order more. Thanks for the shipping upgrade!
Jason
3/30/2011
Great place to shop with excellent turn around on internet orders.
Jeffrey
3/30/2011
I've ordered a couple of items over the last couple of weeks and I have had great service. Easy process, good pricing and both items have shipped out the same day or the next morning exceeding my expectations. Also, the instructional videos for installation are great. Already have recommended etrailer to a friend. Great job guys! Thanks.
Jerry
3/30/2011
You guys are great, you provide information before I could think of asking. Good price and quality products.
John
3/30/2011
Thanks. This is my first order with etrailer. Great experience so far.
Karl
3/30/2011
Friendly, honest vendors. Treated me like a person.
Ken
3/30/2011
Hi, everyone one there at etrailers that I have dealt with were very helpful and a joy doing business with. Thanks again, and I hope the installation goes as easy.
Larry
3/30/2011
Excellent. Seamless service and very fast.
Raymond
3/30/2011
Easy to browse and order. very fast shipping. superb communication after order was placed.
Steve
3/30/2011
Stand out company, upgraded my shipment to express for free. i did not even ask for it. u guys need to sell more than trailers and accesories. i would definitely buy from etrailer again.
Steve
3/30/2011
Hitch reciever I purchaced for my dodge pickup arrived at my house in two days....faster than some of the Blockbuster movies do. Looks and fits well. Only about 20 minutes to install. I was very pleased.
Steven
3/30/2011
Awesome customer service. Your Rep checked with manufacturer to verify fitment and returned call in 5 minutes. She was very pleasant and helpful and made ordering quick and easy. Ordered on Monday and was on my doorstep at 10 am Wednesday.Packaging was great and product was not beat up or scratched up. Instructions were clear and I installed by myself in 15 minutes. It was a perfect fit. I don't usually take the time to write a review but this company was one of the best I have dealt with in a while. Did I mention the price was the best also!
Terry
3/30/2011
I am very happy with the service I received. Very quick shipping.
Todd
3/30/2011
Expedited my shipping to 3-4 days with no extra chargeThanks a bunch. I am volunteering to pick up food for the food pantry here in Cedar Key. So, you folks have helped out a good cause. Needed the hitch, etc. to pull a trailer full of boxes of food.
Vernon
3/30/2011
Service and informative of orders. Prices are better on some items and have a very wide application of parts.Will use again and will recomend to my friends
William
3/30/2011
I think the rep @ e-trailer did a great job helping me order parts i needed. your web-site is very informative and looks like you carry just about every part. thanks for a great experience i will deal with you in the future already told 4 friends how great you are.
Bruce
3/29/2011
Well, first off the price was very competitive, i'll be honest, i haven't seen the products yet, but i am confident they are top quality. I am also pleased with the upgraded shipping. With out a doubt, i will be doing business with you guys later on.
Chris
3/29/2011
Very good communication. Rapid delivery. Good Prices. What more can I say? Great Company!!
Edward
3/29/2011
Wow...we are impressed...thank you for shipping so fast - we received the product today....Tuesday...awsome...thank you ...my husband will install the product this weekend most likely...looks like its all here and in great condition....thanks again for doing such a great job getting the order and the product out so fast ...amazing... very satisfied customer....
Elmer
3/29/2011
Fast shipping. Good prices. Definitely will shop here again.
Eric
3/29/2011
My last set of springs in Oct 04 I bought from another company. Your springs had an extra leaf and your pricing was much better including free shipping,over $150. The delivery was faster than I expected and the e-mail updates were exceptionally good. I am a full timer and I will definetly talk to all my fellow campers about your service.
Frank
3/29/2011
Very good service!
Jorge
3/29/2011
Over the years Ive filled my trailer parts needs through e trailer. ALWAYS great prices and service. I dont bother searching elsewhere - e trailer is the place to go for your trailer parts need.
Lynn
3/29/2011
The young lady I spoke with to place my order was extremely helpful in getting me the parts I needed to install on my 1996 Tracker. During the course of a 20 conversation she called Stowmaster twice and after a great deal of work on her part she was able to direct me to the right installation kit. While this may seem business as usual, I have to admit I was irratated that I couldnt find what I needed on line when I placed the call but she was very patient and courteous.
Michael
3/29/2011
I'm very impressed with the profession manner with which my order was handled. I'm anxious to get your products installed and will provide you with additional feedback once Ive had a chance to see how they work.
Raymond
3/29/2011
eTrailer has a very large selection of quality products. Easy to order, quick response and great customer service. I will always look here first for what I need
Rick
3/29/2011
I had some trouble selecting the fender I wanted. One of your reps took the time to send me some pictures detailing the fender/brackets. This level of customer service is why I ordered the fenders, why I will come back with any future needs, and why I will recommend etrailer.com to others. Thanks !
Robert
3/29/2011
I've purchased several item from etrailer, every time i get exactly what i order and get it quickly..none of the two weeks before your item gets shipped 2nd day or any such things i've encounterd on other sites..always extremely pleased doing business here!
Robert
3/29/2011
I really appreciated your fast reaction on my order. Even after a mis-order on my part, your fast, friendly...I didn't know about friendly until after my mistaken order...and knowledgable staff made dealing with you a real pleasure. thank you!
Russ
3/29/2011
Exactly what I needed, didn't even think they made trailer hitches for my Cherokee!
Samuel
3/29/2011
I don't do online purchases so called the 800 number. Your rep was friendly, and professional. My order was all in stock and shipped the same day. Emails were informative and timely. All in all, a good experience. 1st time shopper.
Steve
3/29/2011
Great! Fast! Accurate! Good to do business with thus far...
Verdie
3/29/2011
Excellent service!
Winford
3/29/2011
etrailer is #1! Super fast shipping awesome customer service and detailed educational instructions and videos!
Adam
3/28/2011
Over the last few years Ive had 3 vehicles all needing a trailer hitch. I ordered all 3 from etrailer. You have great products. Ive never had an issue with any of them and they all installed easily. The wiring kits are great and make the install simple. Thank you very much for your great service!
Andrew
3/28/2011
Web site was easy to manuever. Item shipped the next day.
Bonnie
3/28/2011
Fastest service I seen around. Great company, no problems.
Daniel
3/28/2011
My experience with Etrailer.com has been nothing but exemplary. Everything from the intuitive menu prompts that helped me choose the proper equipment for my application to the simple checkout and the informative emails keeping me in the loop regarding my order. Thus far, I have placed two orders with Etrailer.com and in both cases the orders shipped the same day I placed the order. Even the order I placed at 9pm on a Thursday night shipped the same night! I would highly recommend Etrailer.com. And I will be sure to make this my home for any towing needs I may have.
Dennis
3/28/2011
Easy navigating site and ordering. good experience as in the past.
Eric
3/28/2011
This transaction was so incredible. I had been looking online for replacement pads for our towing mirrors when I could not locate them but found mirrors I wrote asking if they had replacements. I was directed me to exactly where I could locate them then shipped what they had on hand and shipped the rest when they came in. In constant contact letting me know how things were going and super helpful. Am defintely keeping this company in my favorites folder so can order other parts as needed
Gloria
3/28/2011
My experience was perfect, shipping was perfect, parts were perfect, and the PRICE was even perfect. E-Trailer is the only way to go in my opinion !!!!!! installation was done in 15 min . thanks
Justin
3/28/2011
Everything has gone well so far. All the parts are in the package. I haven't installed the hitch yet, but baring a problem in fit up the rest of the task should go as well as ordering and delivery. The design and workmanship of the unit is neat and clean.
Larry
3/28/2011
Fast shipment, good price,and very polite on the phone.Will buy again. Thanks!
Mahlon
3/28/2011
FAST. ordered on a friday got my order on monday. will be using etrailer for all my trailer needs from now on
Manuel
3/28/2011
I am emailing you to thank you for your GREAT costumer service. I was more than a bit skeptical of ordering parts from an on line dealer, but after looking at your site several times i decided to take the plunge and try it out. You guys surpassed my expectations completely. The first email sent to me really surprised me in that it was an actual email and not just some automatic computer generated thank you. I then received the second email saying that my parts had shipped that same day which was a complete shock! I received my parts this morning and couldn't believe it. Normally when you ask for the cheapest shipping it takes companies two days to get the dxxx things in the box much less to your door! I don't usually send stuff like this but I was so impressed that a needed to give you a big ol pat on the back. its so hard to find good costumer service anywhere but you are one of few exceptions. Keep up the good work, and if you do you have a customer for life! Thanks once again!
Matthew
3/28/2011
Great products, excellent price, fast shipping!!!
Michael
3/28/2011
I was pleasantly surprised to find this site. I was thinking I might have to drive to a local place and buy the same thing I can get from etrailer. Your phone support was great and the order was fulfilled within hours. While I have not received the mdse yet, I am sure based on my experience so far, there will be no problem making sure I am happy if the merchandise is not exactly what I need and a return/re-ship is necessary. I would highly recommend etrailer for any towing/hitching needs.
Randall
3/28/2011
My First contact was with one rep and she gave me the instructions to correctly identify the parts that I needed. Then I determined what I needed and made my second call to another rep to place my order. This process was made easy by her because, she checked every part of the order to make sure it was handled without any errors.She processed the order and it was on its way to me the same day. Great service, the parts received were all correct and they fit perfectly. I am happy to say that the entire process was one of the best buying experiences that I have had in years. I am already recommeding your company to other future customers, good service should be rewarded...
Robert
3/28/2011
Thank you for the prompt response to my order of two trailer tires and bike rack straps. Does the e in etrailer stand for excellent trailer. I am a very satisfied customer. Thank you again.
Roger
3/28/2011
Great service. Fast delivery. Installed exactly as shown in the video!!!!!!!!!!!! A great buy, I got the last trailer, on sale, at Lowes ,the same day. Great job, folks!!!!!
Sherry
3/28/2011
Great place to do business with.Good communication.Fast service. E-Trailer has great sevice and very quick shipping.Got exactly what I was looking for.I will be ordering wheels and rims from them for my trailer in the next week or so. Nice to have a place you can trust to help you get what you need. Thanks Again!
Steve
3/28/2011
An easy to use web site - price on my ordered item was about 15 lower then the nearest price from others that I looked at... the free shipping was another real good deal too.....and my order was upgraded to a faster UPS as it went out to me the same day ordered...what more can any customer want?
Theodore
3/28/2011
Incredibly fast shipping. Great price.
Thom
3/28/2011
I had a great shopping experience with etrailer.com. Not only was the part that I ordered less then other places that I looked at. Even better than that was that the page for the part I ordered even included a complete installation video showing me exactly what to expect before I even placed the order. The delivery was pretty quick and came exacty as described. I will certainly be using etrailer again. Thanks
Timothy
3/28/2011
They were very fast at getting my order sent. And they were the best price I found on both the internet and in local stores in our area.
Troy
3/28/2011
Tacoma Hitch and Harness were a perfect fit. The Videos on the install were right on target. 1hr 30 mins to install, it was too easy! Thanks etrailer.
Charles
3/27/2011
Great Service and Fast Shipping! Thanks!!!!
David
3/27/2011
You folks are right on top of things. Wow good communication, excellent web site, good tutorials on wiring, etc. I commend the brass at this company you have done your homework. Thanks!
Eric
3/27/2011
Wow! Ordered and shipped same day! I'm so pleased And will definitely order from you again. I've added your site to my favorites. Thankyou!
Gwendolyn
3/27/2011
Your website was very user friendlly & easy to navigate. I got exactly what I ordered and the communication once I ordered was great.
Nikko
3/27/2011
I am glad I found this websiteetrailer.com . I have a farm tractor and this is where I can most likely find what I need. Yes, I will definitely put etrailer as one of my important contacts. What I purchased has already been shipped. Amazing!!!!
Roby
3/27/2011
Once again you guys are great! Love your speed and follow ups.
Volker
3/27/2011
Fantastic service, excellent communication. Strongly recommend dealing with you guys again.
Waldy
3/27/2011
First time using etrailer.I checked out other sites for a trailer hitch but they didn't give as much information as etrailer did and they were less expensive.They also had everything i needed and i was very surprised everything was shipped the same day i order it.I will recommended this site to friends.
Charles
3/26/2011
Great price, great service, fast and inexpensive shipping. Would definitely utilize this company again.
Dan
3/26/2011
What great service, your Rep answered all my questions, and steered me in the right direction. Have not installed the wiring yet, still to much winter here in Michigan. Fast shipping. Thanx again!
David
3/26/2011
Shopped and shopped around for a hitch for the wifes Toyota Venza. Every Google search I did etrailer.com was there. I figured what the heck. The shipping was right free and they had the best price for the hitch I wanted hidden hitch. And there was good feedback about the company. I was amazed how fast it got here. Everything was just as described and in good shape. it got here quicker than a 5oz part that I had ordered a day before from another company that was closer to my location than etrailer. The 47 lbs hitch was FREE SHIPPING, 5 oz part cost me $9.79 Install, took me 25 mins... I was happy.
David E
3/26/2011
Very easy to get around the site. Thank you!
Don
3/26/2011
I was impressed with this web site and the varity of parts.
Fort
3/26/2011
The Trailer hitch is great, the install took me about 10 min and it looks sturdy and the shipping was extremely quick.Thank you very much, great service.
Hans
3/26/2011
Great service. Prompt shipment of product ordered. Arrived quickly and everything ordered was in shipment. Packaged securely with instructions on website and in shipment box.
Joe
3/26/2011
This was a great shopping experience. I have had the quickest repsonse time with confirmation and shipping. Great job on keeping me update on what was going on with my order
Joel
3/26/2011
Ordering was easy and they upgraded my shipping for free - when I receive it I'll let you know the rest!!! Right now they are THE PLACE to get your trailer needs!
Terry
3/26/2011
I received the part yesterday and it's exactly what I needed. Thanks!!!
Aaron
3/25/2011
Put my order in Monday at 8:30 a.m. and received it Thursday noon the same weekall there and accounted for. Excellent service and quality product.
Al
3/25/2011
I forgot to tell you the 2 gentleman who emailed me with the information. My whole experience with you was pleasant. It is a rarity these days to find such service.
Bonnie
3/25/2011
You have a great web site. Its been over 30 years since I performed wheel bearing maintenance. Your tech helps are an outstanding service to your customers. Once I refreshed my memory with your resources, I had no problems with the task. I found that I needed new tang washers, and I knew that you would have what I needed and would get them here pronto! And you did! Thanks!
Daniel
3/25/2011
Easy transaction. You Rep in Customer Service did an awesome job & answered all my questions. Definitely will do business with them again.
Ernie
3/25/2011
Easy site to maneuver. Very straightforward, action on your part was quick and I appreciate the communication.
Gary
3/25/2011
It's nice doing business with a company that goes that extra mile for their customers. I have some more items I need to order, and I WILL be ordering them from you. Thanks again!
Gary
3/25/2011
Placed order 3/23/11 5:18 PM, received confirmation same day 6:27 PM, was notified it had shipped same day 7:47 PM, received order 3/25/11 9:00 AM. GREAT SERVICE! Thanks!
Herb
3/25/2011
Thank you very much. I will plan to order more products from you in the very near future!
Jerry
3/25/2011
Awesome Experince!! Ordered the Curt Trailer Hitch and wiring harness for a Pontiac Torrent on Tuesday. Items arrived two days later. Superfast shipping. Shipping was already free plus they upgraded my shipping for free. Easy Install. Lights took less than 5 minutes. Hitch took about 30 minutes. Couldnt have asked for a better experience.
John
3/25/2011
Great selection, competitive prices, easy to order online, fast service, and quick shipping. Hard to beat all that.
John
3/25/2011
I ordered my hitch receiver accessories on Tuesday and received them on Friday...Wow! And thats after your shipping department was able to upgrade shipping from 5 - 7 business day to 3 - 5 day express free of charge. Great website, great prices, whats not to like.
John
3/25/2011
These folks are great. Im a repeat customer. Good prices and fast shipping. Thanks for the great shopping experience.
Larry
3/25/2011
All I can say is this is the best experience I have had in many years of mail order/internet sales. Bought my trailer on Monday night, came home and submitted the order at 10:52 PM - on Tuesday at 01:57AM I got a email the order had been shipped, no charge for Express Shipping, and was at my door at 1:19pm Thursday. The packing was absolutely first rate. I will definitely be using eTrailer for the many other items l need for my truck and trailer. Great Job Guys keep it up!
Mark
3/25/2011
Return customer, 2nd hitch and wiring kit I have bought. Fits great and easy to install, took less than 15 minutes! Super fast shipping.
Scott
3/25/2011
I really like the service and support that E trailer gives me when I need any thing.
Timothy
3/25/2011
My order arrived faster than I had expected and the install was easy and quick. I am very impressed with the quality of the product and the fast service. Thank you.
Timothy
3/25/2011
Thank you very much,it was easy and stress free doing business with you...
Tom
3/25/2011
Great price and super fast shipping! Thank you etrailer! I will definately do buisness again!
Brandon
3/24/2011
Good Morning! Just wanted to let you know that the mirrors arrived and are PERFECT!! Thank you so much for the great product and service!
Dave
3/24/2011
The Rep was great..she kept following up on my order periodically it was back ordered and sending me updates each time. She was great! My husband loved the trailer hitch also! Thanks for the great customer service and great product!
Debbie
3/24/2011
Thanks for the upgrade on the shipping. The great customer service is why I shop with etrailer and recommend you to my friends.Thanks again!
Douglas
3/24/2011
So far so good, I appreciate your goal to provide excellent customer service and upgrading faster shipping at no cost. A great way to bring in more business to your company. Your prices were also the best on Google search. I have been in business for 30+ years and run/own a few operations. Another plus is leaving you number for customers to contact you with questions or concerns. Excellent job communicating you willingness to provide the best service one can.
Gilbert
3/24/2011
I called several places and the young ladies at etrailer were the most cordial and helpful. I placed the order and it came to NC in 2 days. The installation instructions were very good both written and the videos. Got it installed in about 1 hour. Everything fit perfectly and the electrical worked perfectly and no blown fuses. I am delighted with etrailer, the hidden hitch and the electrical wiring. Thanks for a great experience. I will definately recommend you to others.
Jerry
3/24/2011
Thank you! Very quick ordering process. Thank you for upgrading shipping.
John
3/24/2011
Just a note to say thanks for handling my order so well. Your system is fantastic with immediate confirmation and I love the tracking tool - best I've seen.
K.r.
3/24/2011
Website is very easy to navigate and contains lots of detailed information. Lots of item choices with great descriptions. Ordering was simple and easy. Order confirmation was prompt. Shipping details were provided quickly. I will be shopping at etrailer again and recommending this site to my friends.
Kyle
3/24/2011
Awesome!!! Part shipped the samd day I ordered.
Paul
3/24/2011
They had everything i needed at a cheaper price and free shipping , have bought from them before.
Paul
3/24/2011
Everything went smoothly. Thanks again!
Philippe
3/24/2011
Excellent customer service during purchase and shipping procedures.
Robert
3/24/2011
In rehabbing a home built trailer that I bought from a friend, I found etrailer through a search engine. Their inventory is extensive, their service is courteous, fast and efficient. Also found their video on wiring trailer lights to be extremely helpful. Top shelf all the way! Thanx!
Robert
3/24/2011
Very easy buying experience. I had to call customer service and received oustanding response. It appeared that the 3035P connector would not fit my Expedition. A Ford salesperson incorrectly descibed the connector under the dash. With the prompting of your rep, I searched under the dash and found the correct connector. The P-3 plugged in and was very easy to program. I plan on building my own bracket so that the unit is right off of my right hand and easily visable. I will take pictures and send them if my project works like I think it will.Thanks for the excellent service.
Robert
3/24/2011
Definitely would buy here again,very knowledgeable sales person,quick delivery and competative pricing.
Terry
3/24/2011
I had a wonderful experience ordering from etrailer! My ordering process went smoothly, with an immediate response email telling me they even upgraded my shipping for free. I greatly appreciated that.
Alicia
3/23/2011
My Thule roof rack arrived fast and in great shape. It fits perfectly to my MK IV GLI. Very happy with etrailer.coms service.
Cody
3/23/2011
Extremely gratifying experience! Had the exact parts I needed, shipped immediately, great prices, easy installation. Highly recommend this website.
Edwin
3/23/2011
The customer service was very helpful when I had questions about parts I needed. Good prices and easy to order.
Elsa M.
3/23/2011
Everything went very smooth! Etrailer did a great job. They shipped my product the same day I ordered it and sent me email updates on everything. they even upgraded my shipping at no additional cost.
Jeffrey
3/23/2011
Excellent pre-sale assistance and support. Once it shipped from the distribution center, it was here on the second day. Thats pretty fast delivery. Very satisfactory experience.
Randy
3/23/2011
Ordering was very easy and they shipped the same day of order. Many thanks for the GOOD service.
Ron
3/23/2011
I have every confidence that my order will arrive in a timely manner and could not ask for a better customer service experience - from the on-line order desk to regular updates on the status of my order the service is excellent. I will no doubt check to see if there are other products that I may need in future. On another note your pricing and shipping costs can't be beat.
Stephen
3/23/2011
I have to say, the response and customer service thus far from etrailer.com has been very satisfactory. I received multiple emails detailing the status of my order and have been able to track it very easily. Although I have not received my product yet, I would still recommend etrailer.com to other. The prices and customer service are excellent.
Timothy
3/23/2011
Perfect fit for the hitch and the wiring harness. The online install videos were great.
Timothy
3/23/2011
I have made a lot of purchases online and this was by far the best experience I have ever had, not only a great price, but you more than delivered what I expected!!!! Thank you for such great support and for providing an excellant experience.
Warren
3/23/2011
Your Rep went well above expectations in helping me with an item that I had forgotten to place in my basket. Most places would have shined me on. She went out of her way to make sure my shipment was complete even though the error was mine. I keep coming back because of the customer service that I have received over the years. Thanks for a great staff!
Dennis
3/22/2011
I have been buying trailer parts from etrailer for the last several years and I can not find a better organization - seem to always have the best prices - always find what I am looking for and more - never made an error and stand behind everything they sell - if I happen to make a mistake God forbid - they even fix that... I highly recommend this organization – they have a pride in what they do – and that is getting very hard to find anymore…
Donald
3/22/2011
Fast order processing and good prices!
Frederick
3/22/2011
Love the product! Great Low Price! Love the Free Shipping! Shipped and Recieved within a few days!
Giovanni
3/22/2011
I didn't know where to go to buy all the thing necessary to set my Sprinter for towing a travel trailer. I searched the web and found e-trailer and boy I'm glad I found this site.They had every thing I needed and I mean everything. The prices are great. Best of all is the description, photos, info and reviews provided on most of the products. I've already bought from them three times this month alone and will buy from them again in the future. I already recommended this site to a friend of mine when he came over and saw all the parts came from this one place.
Gunars
3/22/2011
Excellent service! Surprisingly quick delivery. Quality products. I can say no more. Thanks
Michael
3/22/2011
Fast shipment and quick service! The product looks great on my 2008 F-150 supercrew.
Michael
3/22/2011
The product I ordered was shipped very quickly and the email notices regarding the order and shipment were very timely.
Michael
3/22/2011
Great job! Shipped quickly and arrive intact and on time.
Sean
3/22/2011
I worked with your Phone over the phone she was very knowledgeable and courteous, and answered all of my questions. The product shipped the same day and I received it the day after the order was placed. We will be doing business again. Thanks so much! :-
Shane
3/22/2011
A great place to buy from and there follow up after the sale is the best thanks!
Teddy
3/22/2011
Ordering was quick and easy and the ion was terrific. A very positive experience and we will shop here again.
Alan
3/21/2011
Good prices shipped fast.
Christopher
3/21/2011
Excellent shipping!
Clarence
3/21/2011
Wow, talk about customer service. You guys are the best. Thanks again You'll definitely get my business again.
Craig
3/21/2011
Great bike rack. I have a bad back and the light weight of this rack makes it easy to mount on and off my Honda CRV. It looks good and the bikes mount easy. etrailer is a good company to do business with.
David
3/21/2011
Great shopping experience from etrailer. I will look to them in the future.
Evan
3/21/2011
Great service in every way.
Glenn
3/21/2011
Great Place to buy, Very easy to find the parts one is looking for.
Guillermo
3/21/2011
Trailer supplies over the internet...etrailer.com is the place to go. A great shopping experience. Everything is easy to find, priced right, and service was exceptional. After I placed my order it was instantly acknowledged and I was notified the same day that it had shipped, and to my surprise and delight my shipping was upgraded so I get my order sooner than I expected. Thanks!
James
3/21/2011
Simply awesome. First, a video showing me exactly how to install my trailer hitch. Also a video on the hitch trailer I ordered. Then a free upgrade on my shipping? I couldn't be happier. I will be doing business with etrailer again...soon
Jay
3/21/2011
Excellent website functionality and unbelievably great customet service. You read the mind of consumers. Provide only high quality products at at the best price while ensuring that customers get exactly what they need... and fast. Thank you.
John
3/21/2011
Great purchase experience. They had all parts in stock, shipped ahead of schedule, and everything was received as ordered. Great e-commerce vendor.
John
3/21/2011
This is the third time i have used etrailer for purchasing a trailer hitch. It has always been easy, the best price, and great product. I will always use this company and recommend to friends.
Justin
3/21/2011
Speedy service, easy to deal with, will buy again...
Kevin
3/21/2011
Good prices, good selection, and even faster shipping. Whats not too like about that?
Kyle
3/21/2011
I run an automotive repair shop. This is the second time I have used etrailer.com for a hitch and wiring needs. These guys are top notch. Fast and free shipping are a big plus for me. Watching a video on the wiring installation was a HUGE time saver for me. I will certainly use these guys again and again.
Mark
3/21/2011
I hope the install is as easy as it was to get this ordered. I did a quick hitch lookup for my vehicle, found the one that fit. Ordered it using an addtional 5 off coupon. Qualified for free shipping and then just got a mail saying they upgraded me to Express shipping and that my order has shipped less the 5 hours from placing it.Excited to get hitched.
Richard
3/21/2011
Excellent service and the communication during all phases of order confirmation and shipping were excellent. Well Done!
Ronald
3/21/2011
Great!...Fast shipping...Product and service was outstanding.comunication...with tracking...wow...website..great..eazy to buy and check out...Thank You.
William
3/21/2011
Great service, great price, items shipped right away and if not in stock you are updated as to the status of your order. This is my fourth order from e-trailer and I would order again when I need something.
Chris
3/20/2011
I have to admit that your Service was EXCELLENT!! Your rep was not only Very Helpful but was also VERY NICE to talk to. I was a little apprehensive ordering something like this from a company I knew nothing about far away - But, I will recommend you to everyone. I am pleased with the product and service. Thank You Very Much.
Jack
3/20/2011
Fast shipping..great quality products!
James
3/20/2011
Your product are fun and durable. Your service is great!
Marjorie
3/20/2011
I recieved my items in a timely fashion and everything was represented correctly. The how to video on the hitch was a great help, I wish the old one would of come off as easy as the new one went on. All in all a great experience. Great company to order from.
Randy
3/20/2011
I bought@installed a brake control wiring set up from you. And wanted to let you know how nice it was to work with such nice people that know what they are doing. It only took me 45 min. to install THANKS AGAIN!
Vincent
3/20/2011
Thank you for your help. You should know that you have really saved me time and money by finding that pig tail for my use. Oh boy! Well, my stuff is on the way and I await its arrival next week. Soon, mama, bike, trailer, and I will hit the road. I will remember your help.
Art
3/19/2011
Very, very happy! Placed my order Wednesday, everything arrived by Friday...had it installed by 2pm that afternoon! Have already recommended etrailer to several friends, and I will definetly come back to etrailer in the future. Thanks again!
Jason
3/19/2011
Great job on shipping I received my order in about two days from submitting my order. I watched the video on installing the hitch and that helped a lot. It took us about 42 min to install the hitch. Very easy to install, looks great and fits like it was factory installed. Thanks, you have a great product.
Richard
3/19/2011
The order process was quick & easy!
Scott
3/19/2011
Fantastic - the product I need, excellent description on the website, excellent price and super fast shipping for a low price. Will definitely be back for other trailer needs.
Andy
3/18/2011
This is the first time that I have dealt with ETrailer or heard of Etrailer. I was very impressed with the quality of the website videos and information on products but especially pleased with the service that I received from Titus. He did a great job helping me determine whether the product would work on my hitch he is very helpful, courteous, friendly and knowledgeable. He is a great asset to your company.
Cary
3/18/2011
Thanks so much. I think this is probalby the 4th or 5th hitch I have ordered from you guys. Always the best price and quick shipping!!
Charles
3/18/2011
You guys were terrific and your website is awesome! Thanks!!!
Dan
3/18/2011
Thanks for all your help. I am impressed by the quick service and great customer service at etrailer.com. Customer service is sadly lacking these days. I can assure that you have won my future business as a result. Signed a happy and satisfied customer,
Dwayne
3/18/2011
Very good customer service. Fast, prompt and courteous. Would definitely do business with again. Buy with confidence.
Hugo
3/18/2011
Pricing is the best. Informative website makes it easy to find what your looking for. Shipping calculator is easy to get to with having to enter credit card info. Free shipping on orders over $150. They even sent me emails telling me when my order exactly left the warehouse. I wish everyone served us in this manner.
Jeff
3/18/2011
Awesome service, order shipped immediately and is ahead of schedule. Thanks Etrailer!
Jeremiah
3/18/2011
Thank you for the great customer service.
Justin
3/18/2011
To start off i own a landscape company.Etrailer was the best priced and i no ill be back for more.Thanks you again etrailer my experience was great.
Kelsten
3/18/2011
Please know how satisfied I am with the correspondence that this order has generated. I looked through the vast product list you offer and am looking forward to my next order. Thank you all very much for hearing and acting on my concerns as i'm sure you have hundreds of customers during the week to take care of.
Michael
3/18/2011
Excellent service. Very pleased with site. Already received shipment and looks like it was what i need. Thank you.
Paula
3/18/2011
Excellent service. Very customer oriented.
Arthur
3/17/2011
All of the employees at Etrailer were very helpful and friendly.
Charles
3/17/2011
The hitch install was the easiest hitch I have ever installed. Very clean look to it.
Christopher
3/17/2011
WOW! I am impressed with you all so far. Your website was easy to use. I found what I wanted. Free shipping encouraged me to spend more. I was lucky enough to have it shipped the same day and now I see it is expected to be delivered tomorrow. You guys are awesome!
Jeremy
3/17/2011
GREAT PRODUCTS AND PRICES.Thanks, Thanks, Thanks!
Blake
3/16/2011
Thank you very much for getting my order out so quickly and answering my questions so professionally. You certainly have great customer service/relation skills and hopefully etrailer recognizes that quality. As the need arises, I'll will use etrailer again because of you.
Dennis
3/16/2011
The customer service was great. I ordered on a Sunday night and had updates before I went to bed including a tracking number. The hitch arrived after only 3 days and I was able to watch an installation video from this site, that was very helpful when I did my installation.
Larry
3/16/2011
Thank-you for your support , I have recieved the product that I ordered and I am happy with this item. Thank-you again.
Stanley
3/16/2011
Very organized web site. Had everything I needed to know to the right hitch. They even have a few great how to videos on you tube. Very fast shipping. I would highly recommend.
Stephen
3/16/2011
Excellent retailer, great pricing, website is easy to navigate. Thank you!!
Timothy
3/16/2011
I am no novice at ordering parts and service over the Internet, but I was truly amazed at the prompt and courteous service I received from Etrailers. Not only did they know what they were talking about but they had what I needed and shipped it the same day! I cant recommend them highly enough. Definitely a 5 star company!
Tracy
3/16/2011
Great! Easy ordering and shipped superfast!
William
3/16/2011
Great comunication. Brake Controller arrived next day even with free shipping. Thanks!
Wilson
3/16/2011
Great job Etrailer.com. Ordering on line was easy, got the part I wanted curt trailer hitch with all the associated parts required to complete the job wiring harness & ball mount Fast shipping with no problems & The job went as easy as the on line video etralier provided. I would definitely recommend etrailer to any one & Will shop here again when the time arises again.
Chris
3/15/2011
Received your product yesterday 3/12/11 in the mail. Installed it in 10 minutes and it works great! I am very satisfied. Here are the installation photos you requested. Thanks
Ed
3/15/2011
Your Web-Site is extremely helpful fantastic. Shows you how to hitch your hitch. The service representative was knowledgeable, patient and courteous. I wish all other Web sites and reps would learn from you. Thank you for your service and great price...
Ed
3/15/2011
Your rep responded quickly to my question, & got my replacement parts on the way as soon as possible.
Gary
3/15/2011
You guys are outstanding!
Joe
3/15/2011
I wanted to find a carrier that would be used on our next vacation early this summer. I found everything I needed on your website. To place an order was so simple. I got an e-mail to say my order has been sent, and it was being shipped in 3 to 5 days,thats earlier than I expected wow! what great service. I'm very pleased with the listing of your products and the ease to order items I needed. Thank You very much, etrailer.com
Lester
3/15/2011
Extremely easy shopping and ordering and very timely shipping.
Max
3/15/2011
My online purchasing experience with etrailer.com has to be the best Ive had in years. I was notified when the product shipped and there was plenty of follow up to ensure everything worked out for me. The trailer fit perfectly on my MDX. The only problem I had was corroded bolt holes after 9 years of road grime build up, but the video on etrailer.com showed me how to clean them out with a wire brush and everything worked out fine.
Scott
3/15/2011
The rep I spoke with was amazing. She directed me to exactly what i needed. She gave me all the links i needed to research recommended products. Its been a pleasant experience
Tom
3/15/2011
Thanks so much for your great service.
Bruce
3/14/2011
Very satisfied with all persons who were very helpful and product knowlegable. All were polite and courteous and the prices are good.
Burt
3/14/2011
As before these guys were on my order fast, and i searched the web over, and again they have the cheapest prices and the best goods. keep up the good work, i will definately keep buying from you guys.
Charles
3/14/2011
Always the best products at unbeatable prices. Its nice dealing with a company that knows thier products.
David
3/14/2011
I have never met an internet outfit that was so fast with the status emails. I also appreciated your website. I appreciate the wiring schematics you put on there. So all in all I really did enjoy doing business with you. Thanks.
David
3/14/2011
The wheels look great and balanced with minimal weights. e trailer shipped super fast, I clicked buy and the wheels were in motion! Very Satisfied.
Doug
3/14/2011
etrailer has a great selection of trailer gear and at good prices too. Ordering is straight forward and delivery is prompt. I intend to keep on using them.
Edward
3/14/2011
Great service as usual...had a chance to use the cargo carrier this week...easy to assemble ..light weight...does the job...will send pictures thanks!
Ernest
3/14/2011
Thanks, order recieved as promised and on time, will consider you again in the future. Thanks again.
Gary
3/14/2011
100 awesome! Service, shipping and instruction and videos were wonderful. Very happy with etrailer! Would recommend to anyone to their services and support. Saved hundreds of $$ over having a dealer or another company do it. DIY baby!
John
3/14/2011
Thank you!! you guys are awesome, I will definitely refer you guys to future buyers. My brother bought from you guys and then referred me here. I will do the same.. thanks again for great service.
Kalvin
3/14/2011
I was lucky to have the Rep I received that works for etrailer as my contact, as she was of great help in putting my order together. I have purchased items from etrailer before and the staff there are very professional.
Marvin
3/14/2011
Great shipping - got my trailer hitch quickly.
Michael
3/14/2011
This was my first time using this site and I have been very impressed by the incredibly fast processing of my order and immediate shipping.
Randy
3/14/2011
Great service!! Received the order much quicker than I thought I would. I will certainly spread the word about you!!
Raymond
3/14/2011
E-Trailer has an excellent customer service as I have always received a prompt response to issues that I have brought out.
Ricardo
3/14/2011
Thank you for this expedited shipping, I am looking forward to getting the hitch on our Honda so we can attach our Thule bike carrier and take our bikes with us anywhere we go.
Richard
3/14/2011
Amazing service, fast shipping, great product!
Ricky
3/14/2011
Order was handled quickly and sent out fast. Will continue to order for Etrailer.
Scott
3/14/2011
Exceeding excellent, courteous, efficient, and professional customer service with expert processing and follow up. Highest customer service, lowest price, and fast delivery, equals the #1 company to do business with. Be assured that my praise will be shared with all.
Terry
3/14/2011
Great online catalog. CSR experience was great.No problems whatsoever. Same day shipping, great!
Anjr
3/13/2011
Shipping was super fast and best price anywhere. Hitch matched perfect and I installed it in under 20 minutes. I would recommend etrailer for any vehicle, great customer service and great product
Daniel
3/13/2011
They were great. Kind and courteous and right to the point.
Dorian
3/13/2011
Better than anticipated. Ordered: 4 self adjusting Dexter Brake Assemblies for Hi-Lo RV. Had been manually adjusted. Price was good. Recd package in 3 days. Installation went like clockwork. Everything fit like a glove.Thanks etrailer.com. Almost forgot- sales contact was great - even linked me to assembly demos.
James D.
3/13/2011
Great site with lots of products. I got a trailer hitch for my other van and it was easy to install. Plus I saved tons of cash. So when I got a new car I came back. They even upgraded my shipping for free.
Lew
3/13/2011
Great prices and fast shipping with the price of fuel going up like it is Ill definitely try to shop here frist.
Sterling
3/13/2011
Good resource with P/N cross references and video.
Dan
3/12/2011
These guys are awesome! Emails every step of the way to update on shipping status, and lightning fast order delivery. Thanks much for brilliant customer service.
David
3/12/2011
Product exactly as advertised. Fast response, good communications and quick delivery.
George
3/12/2011
Wow great item at a low price and very fast shipping. Will shop here again for sure!!
Glen
3/12/2011
Fast getting it out to me, and letting me know.
Jerry
3/12/2011
Nice product,shipping was great.
Larry
3/12/2011
Very good website easy shopping and finding what I am looking for.
William
3/12/2011
Kind, courteous, efficient and fast. Great communicators and great service. Thank you.
Brian
3/11/2011
Great company with awesome customer service! A pleasure to deal with.
David
3/11/2011
Shopping, ordering and receiving shipment was easy and convenient. Thanks!
David
3/11/2011
You guys did a great job. Thanks for the early shipment. The product is exactly what I wanted at a great value. The instructions were to the point and everything fit perfectly. Thanks again!
Eddie
3/11/2011
The best prices and fastest shipping-anywhere. Great deal
Jimmy
3/11/2011
Great Price, Fast Shipping, Great Product!
Joel
3/11/2011
Excellent communications. Super fast shipping. Highly recommend. Will definitely buy from again. Completely satisfied!
Joseph
3/11/2011
Items I was looking for were less expensive than I thought they would be - after checking with the dealer for what I paid at ETrailer I only would have gotten the receiver I will recommend Etrailer to all that are looking for products.. Ordering was easy also and the friendly emails I received - you folks are tops in my book - Thank You Very Much..
Karl
3/11/2011
Many thanks for the email, and the upgrade in shipping. Much appreciated!
Michael
3/11/2011
Thank you! I came back to etrailer because of your customer service! You delivered!!
Paul
3/11/2011
Thanks. You guy are great!!! Your Customer Service Department Rocks....!!! Good Job...
Percy
3/11/2011
I love your website, it is very user friendly, very informative and great prices to boot!! I will definitely tell anyone I talk to who needs trailer parts what website to go to! Thanks again!
Steven F
3/11/2011
I think the prices are reasonable and customer service after the sale was exceptional. Thanks so much for the quick shipping
William
3/11/2011
Trying to find a cargo carrier that was affordable and the correct size was a lot harder than I thought it should be. Im glad I found etrailer.com the images were sharp and detailed so we found what we wanted very easily and the operaters we spoke with were knowledgable and helpful.
Angelina
3/10/2011
Etrailer.com had exactly what I needed at the best price anywhere. Fast shipping and all products arrived exactly as I ordered. Great job etrailer.com.
Brian
3/10/2011
Items in stock fast shipping snd handlihg
Dana
3/10/2011
Have now placed three individual orders with etrailer.com and so far so good. Friendly, professional customer service, competitive prices, and spot-on order accuracy. What more could you ask for? Thanks etrailer!
Darrin
3/10/2011
The gentleman that I talked with very helpful and made sure I was ordering the correct part along with getting it shipped ASAP. My experience was very good. Keep up the great customer service... It will grow your business. thanks.
Eric
3/10/2011
etrailer is the only place i will ever buy towing needs from again!!! Fast delivery, great website with videos,order was correct.Its just really great to deal with a company that is first class. Thanks etrailor
Herschell
3/10/2011
So far so good, pretty much painless with plenty of info.
Lane
3/10/2011
The Curt Class III hitch I ordered for my Subaru Outback was very well priced, and I could not beat the free shipping. The installation was quite simple those fish wires really work well, the instructions were clear, everything was straightforward, and the fit and finish of the hitch can't be improved on.
Michael
3/10/2011
We appreciate the service we received.
Milton
3/10/2011
Help before purchase, shipment in reasonable time, items as advertised. Good transaction, would recommend!
Stan
3/10/2011
Very fast shipping. Good e-mail communication on status of order. Great order tracking information provided. Overall - very satisfied.
Terry
3/10/2011
The staff at etrailer is very helpful, knowledgeable and very professional. This is my first time ordering from them and it was a very easy and fast transaction. Next time I need something they offer, Ill be back. Thanx.
Tom
3/10/2011
Awesome! This is the only website I will go to for my towing needs from now on! The website is very easy to navigate and filter down to exactly what you are looking for. Also, my order shipped within a few hours of placing the order, and the shipping was upgraded for free! Definitely has exceeded my expectations!
Chris
3/9/2011
Fantastic customer service... I really appreciate it and will gladly complete your survey with a glowing review...
Craig
3/9/2011
A great place for shop, fast service! Always helpful if you need to call for questions and would recommend anyone to them.
Crystal
3/9/2011
What can I say? Very, very good.
Dale
3/9/2011
Your rep was very helpful and put up with me on changing my order a few times. Thanks!
David
3/9/2011
MUY VARIADO LA PAGINA WEB, PARA BUSCAR ALGUN ARTICULO. TAMBIEN VARIEDAD DE PRECIOS Y MODELOS DISPONIBLES CON BUENAS FOTOS DEL ARTICULO CON MAYOR SEGURIDAD EN DESCRIPCION Y DETALLES POR ESCRITO TAMBIEN PARA EVITAR ERRORES DEL ARTICULO ORDENADO. POR OTRA PARTE MUY COMPLETA LA INFORMACION DE MI PEDIDO EN LA CONFIRMACION Y TAMBIEN EN PROCESADO MI PEDIDO. GRACIAS
Edgardo
3/9/2011
I was all good and I saved a lot of money with the free shipping
Gary
3/9/2011
I was very impressed with the speedy service provided on my order. I definitely will use etrailer again!
Howard
3/9/2011
This is my first experience with e trailer. I am delighted with the attention my orders received and the communications fron e trailer to keep me informed as to the status of shipping. The on line product catalog is well organized and provides adequate information for product selection. I dont anticipate being a large volume, in terms of number of orders, customer but I will definitesly order again as my needs arise and wil recommend e trailer to others. Thanks for a very positive experience.
J.w.
3/9/2011
Great turnaround time. Ordered on a Friday night and got it Monday. Even though it wasnt before 3 pm Application data is accutrate and easy to search. Installation instructions and videos are great. The most competative price out there! I do not have anything negative! Great place to do business!!
James
3/9/2011
Thank you very much for fast friendly service ...hope to shop with you again soon..
James
3/9/2011
I have always got very good service. My order arrives promptly. Even on the rare occasion of a problem with the order eTrailer has made the order right with out any problem at all. I am happy to be an eTrailer customer.
Jeff S
3/9/2011
I will be doing business with you guys again. Wonderful service !!!! Thanks for getting our product out to us in 3 days!!
Jeffrey
3/9/2011
WOW! I wish all online shopping was this customer friendly..really you guys are the best!! from the personal e-mails to the quick shipping tell the truth..you knew i was going to order this trailer brake fro my truck and already had the label ready didnt you!! GReat Job to all and great price too!!!
Joe
3/9/2011
Everything has been great so far. I was upgraded to 3-5 shipping at no addtional cost. Great customer service so far.
Jonathan
3/9/2011
I placed an order yesterday expecting it to ship in 3 to 5 days and with an hour I had comformation that it had already been shipped. After looking at the tracking I will get my order by tomarrow. etrailer was on the ball.
Rodney
3/9/2011
Fits like a glove on my 2010 Nissan Pathfinder. As far as customer service is concerned your Customer Service Rep was a breath of fresh air! I had a no later than date for delivery and she moved mountains to make it happen. Even one day early!
Thomas
3/9/2011
Outstanding company to deal with. Fair pricing and exceptional service and people.
Tj
3/9/2011
This has been the second time that I've ordered form E-Trailer. Both times have probably been the best experience Ive had in buying online or even going into a store. I completed my order online and I received an email that my order had been verified and shipped with a tracking within only 2 hours. The prices are great and make me feel like I'm not getting ripped off. Also the videos are another great addition. I seem to learn better by watching than trying to read the instructions and visualize it.
Toby
3/9/2011
You guys have great customer service and we will gladly recommend Etrailer to all our family, friends, collegues, and other contacts.
Tom
3/9/2011
Excellent product. It took less that I expected to mount on my 1998 Honda CR-V - even though the vehicle was banged pretty badly - but now the rear section of the vehicle feels stronger with the hitch bolted on! Havent used the hitch yet but I am sure it will work great.
Valerian
3/9/2011
Super fast shipping and excellent customer service. I would definitely buy from etrailer.com again.
Vu
3/9/2011
Super fast service....Ordered the hitch and a couple hours later out the door....Thanks!
Wade
3/9/2011
Etrailer shipped within 12 hours. I rate my 2 order experiences as excellent.
Wiley
3/9/2011
Great price, super fast free shipping and excellent correspondence! I will definitely be shopping here again.
William
3/9/2011
Very impressed. I frequently purchase items online from various retailers but was extremely impressed with your entire system. Very good job!!
William
3/9/2011
Wow, I ordered my hitch at noon and it already shipped? Great service. I look forward to recieving my new hitch. Thanks!
Al
3/8/2011
I just wanted to let etrailer.com know that I will continue to purchase from you as long as you continue to offer this type of customer service. I was researching a Prodigy P2 brake controller. I had a few questions and called etrailer.com. The customer service representative was very helpful and courteous. I finally bought from etrailer and the purchase was in my hands within 3 business days. additionally, I had found it on another site for a little less. I notified etrailer.com and they stood behind their "low price" promise without question. It is great to know that a company considers the customer as a priority. I have already recommended to a relative that they contact etrailer.com for an anticipated purchase. Thank-you
Daniel
3/8/2011
Very good selection website easy to navigate.
Darrin
3/8/2011
Everything seemed quick and easy.
David
3/8/2011
Everything was thoroughly handled and expedited. EXCELLENT!!
David
3/8/2011
Your Rep did an excellent job. Your delivery time was great. Two days. Thanks for a good experience of ordering online. We are very pleased.
Debra
3/8/2011
Prices are great people are great support is great thanks!
Emilo
3/8/2011
Very good service and parts arrived on-time and in good shape.
Gary
3/8/2011
Real easy to find my products ordered. Shiped and received in three days. What could be better?
Gaylord
3/8/2011
As always, purchase with confidence. The information on the web site as well as you tube make it easy for slection and installation. Everyone should use your site for their towing needs.
Harry
3/8/2011
I really appreciate the personal feedback and the upgrade on shipping. Can't wait to get my shipment! You can bet I'll recommend you to my friends.
Les
3/8/2011
Great web site. Information was abundant and all of my questions were answered without having to call or search for hours. Great shipping times also!!
Paul
3/8/2011
I was informed completely about shipping dates. I could plan my schedule because with this information I knew the time the shipment would arrive. Very impressive. I installed the hitch on Tuesday March 8. The instructions could be improved. I was able to figure out but it wasnt clear cut.
Randall
3/8/2011
Thank you very much. So far it has been a great experience and I will definitely tell others.
Rob
3/8/2011
Best price, Free fast shipping, A free upgrade to faster shipping! Awesome transaction - Will definitely use etrailer again.
Steve
3/8/2011
Ordered a Prodigy brake controller at best price I could find anywhere. Free shipping included standard 5-7 days. Got notice few hours later that product was shipping with upgrade to Express shipping 3-5 days at no additional cost. Great first time customer experience. At this point, these folks seem to have it figured out when it comes to first impression customer service. I will return as needed for future purchases!
Tom
3/8/2011
Your web site made product ion and ordering very easy! The videos of instalation were most helpful both with product selection and the instalation of the brake controler and wiring kit.
William
3/8/2011
I'm very happy and impressed. I ordered my trailer hitch on a Tuesday night and it was waiting for me when I got home from work on Friday
Clarence
3/7/2011
Fast, like knowing your cheaper without having to spend a lot of time on the net looking for a good deal.
Curt
3/7/2011
Wow...faster than I expected:)
Elaine
3/7/2011
I had purchased a trailer hitch system from you previously and I was very happy with both the price and the speedy delivery. I have just purchased a bike rack from you to install on my hitch, and it shipped with a free upgrade the same day! Now that is great customer service! Thanks a million, I will certainly be back here for my next purchase.
Geoffrey
3/7/2011
This is my second time ordering from etrailer, prices are great, along with prompt efficient service. I fish bass tournaments and I tell everyone who needs to replace to lights to go etrailer.com.
Jonathan
3/7/2011
Thanks for the expedited shipping! I received the parts today and all looks to be in order. The packing was done very well to ensure none of the products shifted in shipment. Pass my thanks on to the packaging guys! Thanks again for your great customer service. If I ever need any trailer equipment in the future I'll be sure to use you in the future!
Joshua
3/7/2011
Simply exceptional service. You would have thought I was buying an expensive german car!
Justin
3/7/2011
Great service, fast shipping. My first experience with etrailer.com has been wonderful. I will be back.
Mark
3/7/2011
Very professional staff, great and punctual emails, super products shipped fast for reasonable prices. I was very pleased with both my products and customer service. Frankly, I typically recieve such poor customer service on this local store driven economy I was pleasantly surprised how good it could be here even with a mail order purchase!
Philip
3/7/2011
The hitch was everything you said it was. Very nice product. Excellent service, faster than expected delivery and was very easy to install. I precleaned the frame and bumper bolt holes and the had the hitch installed in 10 minutes flat. Didn't even have to lower the spare tire. You guys are doing business with the customer in mind. Thanks for the great service. I've already told my friends about you.
Robert
3/7/2011
Excellant service! Everything is in good order. Arrived faster than expected.
William
3/7/2011
Great price and service so far. My shipment is on the way. Free shipping is pretty hard to beat! In our business.....We rebuild 35 to 50 large boat trailers per year.I will continue to buy parts from Etrailer.
William
3/7/2011
It was quick and easy to find what I was looking for. It was a pleasureable experience dealing with ETrailer.
Bob
3/6/2011
Wow! This has to be the best web site and customer service I have ever experienced when placing an on line order. Kudos to your web and customer service people!
Charles
3/6/2011
Excellent service! Got my package in less than 48 hours. Very happy with the product.
James
3/6/2011
The customer service Rep provided was fantastic. He was very knowlegdable and very courteous. I will definitely return to etrailer for my needs.
Jerry
3/6/2011
Fast and friendly thanks
Michael
3/6/2011
These guys are professionals! Orders are shipped incredibly quickly and have always been accurate. Free shipping on orders over $150 is fantastic.
Steven
3/6/2011
Excellent, Thanks!
Thomas
3/6/2011
fast delivery great product
Thomas
3/6/2011
I love the Videos showing how to install the Hitches and wiring Harness!! Thanx again!! just wanted to tell you all that the hitch i ordered from you was awesome, the videos you have online were such a big help, only took me about 30 mins to get it on, i was impressed. My brother will be ordering a hitch for his wifes Durango from you all very soon. i had checked locally for the same type hitch, wire harness and reciever and it was about 110.00 dollars more than what i paid for it with you. That should say it all right there. Thanx again, have a great weekend!!! Ill be back next time i need anything you carry!!!
Todd
3/6/2011
Great... shipped same day... and upgraded my shipping. Thanks.
Brandon
3/5/2011
etrailer.com has top notch customer service. This is my second purchase and I have been pleasantly surprised by the service after the sale. Its obvious that etrailer has made a commitment to become a leader in treating the customer right and truly wants your repeat business.
Chris
3/5/2011
I think etrailer ships FAST. I would reccomend etrailer and when I need something for my truck or my trailer I will return to etrailer because they perform well.
Jason
3/5/2011
Thanks for your quick responce. It is appreciated.
Norman
3/5/2011
You people are the greatest. it seems that you go out of your way to please. Now that is what i call customer service. thank you so much.
Roger
3/5/2011
Part arrived in 4 days. Perfect fit for 2011 Honda Pilot. Took about 20 minutes to install and saved more than $150 from dealer. Honda should be ashamed to install factory hitch but no wiring harness. Install video was more helpful than printed instructions that came with harness. Printed instructions shows install 2 fuses in auxillary fuse box but only 1 comes with kit.
Stuart
3/5/2011
Awesome site and service will keep this site as a favorite and refer to my friends.
Thomas
3/5/2011
Really impressed with the information on your site for choosing the right hitch for my car. Then the quick response via email that my order was received, and processed. To really enjoy this experience was emailed with the shipping info being shipped 24 to 48 hours and was given a express 5 day shipping up grade without any additional expense. Would highly recommend ordering from etrailer.
Thomas
3/5/2011
Customer service is super, great products, very easy to get products ordered and shipped. I wil purchase from etrailer again. I will recommend to my friends. Thanks.
Tommy
3/5/2011
Great service, fast delivery, I ordered over the phone and treated wonderfully.
Clinton
3/4/2011
etrailer.com has a very good selection of parts and accesories. they always carry top quality for a very reasonable price!
Curt
3/4/2011
thank you so much for your excellent service. recieved my order today. very pleased with your store. thanks again, dan paske, fort peck, montana
Daniel
3/4/2011
Super Fast and very friendly service.
Danny
3/4/2011
Awesome!
David
3/4/2011
The person that was on the phone that took my order was very nice.Was quick and to the point.Took my information.Send me a e-mail that my part was on it way. And this was late about 5:30 pm west coast time.Great job, thank you etrailer.
Elizer
3/4/2011
The help and service I received was very good and professional. I have nothing but praise for the ones I have had the opertunity to talk to. Thanks so much for the good job.
Fred
3/4/2011
Love you folks ! Great service / great prices / friendly order takers !
Gary
3/4/2011
Excellent experience. I ordered from etrailer because of the outstanding information about the product on the web site. I was looking for Wesbar replacement bulb capsules and they had excellent information and reference to old model. Product shipped correctly and arrived very quickly. Price was very competitive. etrailer will be my first choice for trailer parts.
Henry
3/4/2011
I'm very happy with the way I was treated by the People that took my Order. And the Service.
Hestel
3/4/2011
Thank yor Fast Shipment.
Jan
3/4/2011
I bought the front hitch for my 2008 GMC 2500HD. The main thing about etrailer other than a great price on the hitch is the video on how do install it. You did a great job on the video too. I can say that as I am a retired director of photography. Thank you...
John
3/4/2011
Love it, put it on in about 20 min. Four bolts and a U bolt and I was done. Shipping was amazing fast and great price!
Josh
3/4/2011
Site was easy to use and very helpful!
Kenneth
3/4/2011
Very nice - easy and quick.
Michael
3/4/2011
Your phone staff very competant
Mick
3/4/2011
Good Shopping experience. Product as described and shipping was expedited. Very pleased. Thank you.
Paul
3/4/2011
Excellent customer service. I received three emails letting me know the progress of my order. Id recommend etrailer to anyone who needs parts or supplies. Shipping was fast and ordering was easy.
Ralph
3/4/2011
This is the second bike rack purchase from etrailer.com. Product and delivery were as promised, as was honoring of price match policy. Personnel were promptly available and knowledgable when it came to questioins via phone.
Richard
3/4/2011
No complaints. They do what they say they will do. Can't ask a lot more than that. The products I ordered are high quality and the service is excellent.
Stephen
3/4/2011
I shopped online for 2 days before convinced that etrailer was the best deal.Trust me and go ahead and order your hitch,wiring,ball,and other accessorys now so you can get yours in 3 days with free shipping as I did. Go ahead with other moving details like me while these items are on thier way. P.S. Your rep was very nice and made for an easy & pleasent trasaction. Thank you etrailer!
Terry
3/4/2011
These guys are always amazing in having a large ion, good prices, and FAST shipping. I placed an order at 1pm and got an email that it had shipped at 4pm! Keep up the good work and you will always get my business.
Thomas
3/4/2011
Web site is easy to maneuver prices are lower than most other trailer sites. Communication is very good and they follow up with emails on shipment.
Thomas
3/4/2011
Great prices, very quick shipping, cust service is topnotch.Thanks
Travis
3/4/2011
Great communication item was back-ordered, your staff was very helpful, keeping me informed and letting me know my options, excellent service, good prices!
William
3/4/2011
Everyhing went smooth, ordering,shipping and harness was easy to install.
Anthony
3/3/2011
Your online video of an installation is extremely helpful.
Bill
3/3/2011
I loved the whole experience fast shipping great product excellent price and great communication kept me updated on shipping time just awesome!
Charles
3/3/2011
I would like to thank the people in the shipping department for expediting my order to get it out in record time.
Curtis
3/3/2011
Wow, thanks for the upgrade I really appreciate it! I'm excited to get the rack so I can go get my new bike.
Daisy
3/3/2011
Its a very easy site to navigate, even for a not so savy computer user like me. The pricing is very good and the shipping and communication are considerably above average.
Dana
3/3/2011
Best Prices and very quick shipping.
David
3/3/2011
Your rep was great, after my first call with her I worked around my schedule so could call back when she was available to answer my questions and get everything ordered I needed. She was quite thoughtful and a pleasure to work with. etrailer have lots to offer (including the videos!) and ships quickly. Thanks!
David
3/3/2011
Great service, excellent customer service, Also.Your rep was very knowledgable with 5th wheel hitch kits, Airborne/Sidewinder, and other equipment I needed for my new Silverado. Equipment was delivered in just a few days in excellent condition. I will use etrailer for all my vehicle needs in the future and am very happy to have discovered their website. In addition to all these positives, the "icing on the cake" is etrailer matched one item advertised at a lower price while all other items were priced lower than any other place I checked. There websited also has endless instructions for installation assistance. Thanks again....
Dennis
3/3/2011
I found your site very useful. There were measurements at the bottom of the page so I knew I was getting the right gears for my jack. Thank you!
Dennis
3/3/2011
Your rep knew the product and was helpful with the specs on the different things I needed to know to make decision on what to buy.
Doug
3/3/2011
Awesome site and service. I especially liked the tracking feature and everything was here so fast. Ive got a new trailer store!
Joe
3/3/2011
I haven't received the items, but so far Im very happy. Even though I always shop around for the best deal, with the detailed videos on how to install the hitches to the quick and friendly service over phone and email, I went with etrailer and plan to be back for more.
Mohammed
3/3/2011
Thank-you very much for the upgraded shipping on my order! I appreciate it.
Thomas
3/3/2011
Just received my order today which was a day earlier than anticipated. My whole experience with etrailer.com so far has been exceptional. I havent had a chance to setup my cargo trailer and check out the rest of my order yet, but as soon as I do I will post my reviews. As of now I am a very satisfied customer. Thanks to the staff at etrailer.com.
Craig
3/2/2011
Considering my nickname is Fast Food Nightmare you might surmise that I am never impressed with customer service. And, well, frankly, it is true that I find most companies to be severely lacking in customer service. That said, I can do nothing but rave about the outstanding customer service of etrailer.com. I placed my order at 11:23PM Mountain Time. At 12:16AM Mountain Time I received and order confirmation and shipment pending email. Then at 2:46AM Mountain Time I received an order shipped confirmation email. In less than three hours... in the middle of the night... my order was received, processed and shipped!!! Quite possibly, this is the best customer service I have ever encountered. Add to that the fact that the website has video tutorials and access to trailer hitch experts who can help with the installation over the phone... I am not just impressed, I am overwhelmed with satisfaction. I will be using etrailer.com again for anything and everything they sell that I want. All I can say is WOW!
Daryl
3/2/2011
Finding what I needed on etrailers website was easy. The ordering process went very smoothly and I received an email the next day stating my order had been shipped out and should arrive in 3-5 days when I was expecting 5-7 days. Great Service!
David
3/2/2011
Great prices.Shipped free to border for me to pick up and saved me aprox. 50. thanks
James
3/2/2011
I just wanted to thank you for your patient, courteous, helpful service over the phone with me this past Friday. I spoke with a few people, and each one eased the stress of my problem with my first order that I had placed. Phone service can sometimes be so stressful, and you all provided a friendly, easy-to-relate-to attitude, of which I am truly appreciative. After a less than desirable phone conversation with a representative from another company, speaking with you all was a breath of fresh air. I felt totally taken care of, and completely free from the anxiety I had gained from speaking with that other company. Keep being awesome!
Jessica
3/2/2011
Great service, very fast. And thanks for the upgrade in the shiping .
McDonald
3/2/2011
etrailer.com it was a pleasure to do business with you. Cheapest Prices on the Net! Great communication! Fast,Free, Upgraded shipping! Arrived on time. As soon as product is installed I will review it as well. A+++ company to do business with.
Robert
3/2/2011
Got it. Thanks. Will order from again.
Wes
3/2/2011
Excellent product ion. Even better customer service. Friendly employees. Met all of my needs. Thanks e-trailer! Will definitely do buisness with you again!
Aaron
3/1/2011
Fantastic... I only placed a small order for parts I could not find locally, and they were shipped the same day! No more running around town searching for parts for me when you make it so easy. Ill be back, and thanks!
Kenneth
3/1/2011
Thats why I keep buying from you guys. Your communication and shipping is second to none. I appreciate the great service. I am very active on some of the RV and towing sites. I have never seen or heard a bad word from any member talking down "etrailer". You guys are highly respected and referred. Thanks again.
Kerry
3/1/2011
etrailer is probably the best online retailer I have bought anything from in the last year. I also recommend calling in your order because their sales staff is very knowledgeable about their products and provided real world opinions that help you decide which product it right for you. Plus the sales sales associate price matched and shipped my order the same day! Great work etrailer, I will definetly be using your site again.
Matthew
3/1/2011
Your rep was very helpful & personable. She was also very knowlegable .
Melba
3/1/2011
I received the part today. Thank You very much and your service is superb.
Robert
3/1/2011
This was the first time that I ordered from this Company, and the Service was excellent and shipping was very fast.
Robert
3/1/2011
Great price along with quick, fast service and shipping. Item descriptions are accurrate. There was even an installation video!!! A very positive experience.
Rodney
3/1/2011
I am veary happy, thank you!!
Scott
3/1/2011
Thank you so much for the super quick shipping. The hitch is awesome as was the service from eTrailer.
Alan
2/28/2011
The information on the website is extensive. I like the link to see the installation instructions.
Antonio
2/28/2011
Fast service, excellent merchandise, friendly sales person. Thank You.
Bob
2/28/2011
Etrailer.com has an excellent selection of products reasonably priced, best part is when you buy something that requires other parts for install, it automatically recommends those parts for you so no trolling around to find what you need.
Bryan
2/28/2011
Thank you! I (heart) etrailer.com. You guys have been awesome!
Jaime
2/28/2011
This was my first time to order with etrailer.com they where professional, helpful and fast with processing my order. I found the tracking links to be very useful.
John
2/28/2011
Thank you very much. Your company is always a pleasure to deal with.
Michael
2/28/2011
Was very happy with Etraier great service and price the sales person was very helpful added Etrailer to my favorites on the computer for future needs.
Michael
2/28/2011
Got it and installed very easily. Thanks for the promt shipping!
Nikki
2/28/2011
Fast shipping and great price. Video instructions made the installation a snap.
Rod
2/28/2011
Excellent help from your rep to determine what to buy. Product was shipped and delivered as promised, and although I have not installed the products yet, everything looks like exactly what I was told it would look like. I have no doubts that the installation and use of each component will work as advertised. Thanks!
Christopher
2/27/2011
This is a great place for everything I needed to get my truck hooked up to my trailer. Prices are very good and the parts match perfectly to their description. Thank you and I will be back.
Josh
2/27/2011
Tried to write a review at the link you sent and it would not let me sign up. Was very pleased with your service, hitch arrived quickly and installed without difficulty as advertised. Would definitely order from your company again. Wish I had ordered the magnet for the trailer wiring also.
Lisa
2/27/2011
Very happy with your fast service of your company. I will tell frends about your business .
Robert
2/27/2011
Got it FRI, installed it SAT, used today and love it. Couldn't have been easier...bolted right up. Loved the wire bolt-fisher thingies. You guys kick ...!
Ronald
2/27/2011
I bought a wiring harness and Hidden Hitch for my 2007 Honda Odyssey. Shipping was amazing quick, the videos made installation foolproof, everything fit and looks great. I will definitely use etrailer.com for any towing-related parts for my vehicles.
Ted
2/27/2011
I ordered a hitch and wiring harness. The installation videos on the website were great and the prices were the lowest I found. I appreciated the multiple emails, keeping me informed to my orders status. Everything arrived on time as expected. A very easy transaction.
Aaron
2/26/2011
You folks offer great service and products web site was east to navigate nice doing business with you.
Charles
2/26/2011
after botching my order, etrailer staff caught my mistake ,notified me of and resolved the problem very quickly. My order arrived promptly with no delays. If need you can actually speak with a human being not a machine to solve errors. Thanks etrailer for saving me a lot of money.
Kim
2/26/2011
Excellent transaction processing - simple and fast. The free shipping is hard to beat especially on tire/rim combos.
Len
2/26/2011
Everything arrived quickly. It was all packed nice and everything assembled easily. Great Job etrailer!
Paul
2/26/2011
I am very pleased with the service. the quick shipping from you was execellent. i added you all to my favorites list. any more i'll buy from you all thanks again.
Rick
2/26/2011
Order processing and shipping was fast. I was very happy.
Robert
2/26/2011
Courteous service from your rep and very friendly.
Thomas
2/26/2011
Quick and easy ordering, Order arrived at least 2 days earlier than promised. Very good experiencefor me.
Barbara
2/25/2011
Thanks I have add your store to my fav. List.
Barry
2/25/2011
My experience was stress free and felt special. I emailed a staff member asking for assistance and she got back with me with the answer to all my questions. I was very pleased with her help. Thank You again. Thank You also for changing my delivery, you are very kind. It has be a pleasure and will certainly tell my friends.
Carolyn
2/25/2011
Thank you have excellent customer service! Its a pleasure doing business with you.
Craig
2/25/2011
The etrailer company has the BEST Quality & Inventory Control of any company I have ever done business with. My parts were shipped Very Fast and were Exactly what I ordered. I am also appreciative of the fact that I was treated like a friend by the lady who was very pleasant while helping me place the order.
Gordon
2/25/2011
I appreciate the speedy service and the shipping upgrade.
James
2/25/2011
The part was the right one and it came as promised...I will deffenetly reorder from you company soon...
Kenny
2/25/2011
Fast shipping! I think I ordered my hitch on a Tuesday and I had it installed by Thursday afternoon. I emailed a question or two to you guys before ordering and had a quick response.
Lee
2/25/2011
Fast shipping. Exactly as described.
Paul
2/25/2011
I found your website via a Google search for Civic 2009 trailer hitch wiring. I first viewed the wiring harness installation video. Then I navigated the Custom Fit Custom Fit Vehicle Wiring forms to specify my vehicle, and wound up at the corresponding wiring harness product. At that point I decided to buy from etrailer.com. I found using the website a pleasure, and helpful in doing my shopping cart contents pop-up, related items, also viewed items. The checkout process was smooth and inspired trust. Afterward I found and viewed the trailer hitch receiver installation video. That convinced me to have the hitch professionally installed. Not because of the difficulty of the installation - but seeing the use of the torque wrench reminded me of safety issues. I found the videos to be clear, focused, informative and refreshingly brief. They effectively communicated the essentials while having the feel of complete disclosure. Congratulations to the designers of your website, and to etrailer.com for choosing them. Hopefully the whole website has the same quality as the parts I viewed.
Peter
2/25/2011
I would like to take this opportunity to say thank you for the quick turn around of my order… If the need arises I will shop with you again.
Rickey
2/25/2011
No complaints at all. Quick service indeed! If the product arrives as advertised, I will be purchasing from you again, guaranteed. Thanks!
Robert
2/25/2011
I have complete satisfaction in my experience with finding the products that I need and ordering those products online with etrailer.com. Communications following my purchases with etrailer have been equally as pleasant. I have shared my experience with family and friends so that they can have the same confidence in the products they order. The first place I look for my online shopping is etrailer.... if they have it, Im done shopping. Its time to order. Their prices are as good as any I have found and their service is second to none.
Ronald
2/25/2011
Thanks for the fast turn around and up grade...Have a great weekend!
Sebastian
2/25/2011
Thank You,for the free upgrade on shipping. A friend of mine recommended etrailer, I will also.
Vickey
2/25/2011
The hitch fit my vehicle perfectly! Shipping was fast and etrailer.com kept me informed with tracking numbers, etc. If I ever need another hitch, theres no question where I'll be buying it! Thanks etrailer.com
William
2/25/2011
I ordered a 4x7 Adapter and wiring kit for my 2011 Ford Ranger. We have always been taught in the Retail business that customer service is of the utmost importance. That said my experience with etrailer has been extremely pleasureable. Not only was there staff pleaseant but they were clearly knowleable of their product and its different applications. In my case there was an issue with the right product number but your Rep promtly volunteered to research the matter and gave me a very timely response. These folks really understand what it takes to get my return business in this day and age. Thanks folks for a great job, Well Done!
Axel
2/24/2011
etrailer.com provided a great instruction video of the item I was looking to purchase. It sold me on purchasing the item from them. Item was shipped promptly and email correspondance related to the status of the purchase was appreciated. Will use them again!
Branden
2/24/2011
A very responsive and informative salesperson it made the purchasing process a pleasure.
Daisuke
2/24/2011
I have made several purchases from etrailer and they always have the lowest price and my orders ha ve shipped the same day every time. their response time ls great highly reccomend
Danny
2/24/2011
Customer service is above anyone i have ever shopped online. You are informed anytime something happens to your order.
Jeremy
2/24/2011
Etrailer was the fastest online transactions I have ever encountered. If you need an item that they have I highly recommend you do business with them! A+++
Jeremy
2/24/2011
Great service, shipping products on time, Great follow up! A pleasure doing business with E-Trailer.
Joe
2/24/2011
Dealing with your organization has been great. I have found that not only do you have good communication with your customers its prompt and honest. This is hard to find sometimes these days. Keep up the good work... OH your prices were great also..Thanks!
Michael
2/24/2011
I was completely satisfied!
Michael
2/24/2011
I really like your shipping tracking map - its the greatest!
Tim
2/24/2011
The website is easy to navigate and the shipping is very fast. Also prices are really good.
Brian
2/23/2011
Exceptional service. Very happy with the web site, customer service prompt with responses to order validation and shipment.
Bruce
2/23/2011
Second order, and very happy with the previous product. Am awaiting delivery now and believe everything will be great.
Dan C
2/23/2011
Thank you. I have a 2" hitch, please change to a 2" rubber cover. You are a great company, I'm impressed with your catching this
David
2/23/2011
I was very happy my entire transaction. My sales person very thorough and helpful with my order.
Dennis
2/23/2011
Thank you for the outstanding service. The fenders arrived today. I'll definitely order again. I'd recommend you to anyone. Price is right and service is exceptional.
Dennis
2/23/2011
Very impressed with the service and it arrived the day you said it would. Fits great and looks good. Excellent service and we thank you for being so efficient.
Don
2/23/2011
Quick and easy purchase. Your rep answered my questions, she knew the product and was pleasant to deal with. The parts were in stock and have now shipped and I am very happy with the overall results.
Harvey
2/23/2011
Easy shopping online.Very fast shipping. Thank You.
Pius
2/23/2011
Great site. Detailed product descriptions. Good shipping deals. Excellent from start to finish.
Robert
2/23/2011
Wow. I'm impressed. I placed the order late last night. Got to the office at 7am and I have an email from eTrailer that is providing me with Tracking information on my order! It has shipped already? Wow. That is just what I needed to see. No problem with items not being in stock. Looks like I'll meet my move date with a couple of days to spare. And your site is about the most user friendly site Ive ever navagated. Videos of installation are priceless. Thank you eTrrailer!
Ron
2/23/2011
I thought the lady was a great help when i ordered my parts. She looked up to make sure the parts were right,she also took her time and at no time did i feel rushed. GREAT help. I also would share this sight to freinds. Thanks so much!
Sandy
2/23/2011
It is a real pleasure to do business with savvy people. So often, some people forget to say thanks for their service. What a conscientious company. Thanks for expediting my order and thank you for the service.
Stephen
2/23/2011
I have purchased a number of things from etrailer and I am satisfied everytime. Everytime the part fits perfect and I get them on time a great company to deal with, and the people you talk to at the call in center are very knowlageable and friendly I am a customer now and will be for a long time to come.
Thomas
2/23/2011
Quick service,good customer service.
Ashley
2/22/2011
It has always been a pleasure dealing with etrailer.
Charles
2/22/2011
I am very pleased with your company's prompt communication about my order. Looking forward to my delivery and would surely do business with you again.
Dolores
2/22/2011
I really appreciate and value the information presented on your web site. The tutorial videos really helped me decide on the right equipment.
James
2/22/2011
Great selection, quick shipment. Very satisfied and will use etrailer.com for future purchases.
Jared
2/22/2011
Knowledgeable, pleasant and congenial to deal with, very fast service. Much appreciated.Thank You!
Larry
2/22/2011
Same day shipping. Prompt email notices. Free upgraded shipping. Excellent service.
Leland
2/22/2011
Never a problem what so ever.
Martin
2/22/2011
Very easy to communicate with and to work with on an order. Very pleased with the fast service, will definately order from etrailer.com again.
Terry
2/22/2011
I placed the order on Wednesday afternoon and received it on Friday afternoon. It didn't take very long to install it. The directions were very simply, I didnt have any problems at all. It also looks very nice. The wiring harness sure made it easy to hook up, just plug in. Very simple.
Tom
2/22/2011
My recent order for replacement lens was WAY OVER THE TOP! Your rep really worked to get the right part I needed. He kept me in the loop as this took about three months to complete. Thanks truly an asset to your business. Guessing thats their area. GREAT JOB!
Tom
2/22/2011
This is the way buying things on the internet should be. Great selection. Great website. Great staff. they know what they are selling. Great prices. Thanks!
Andrew
2/21/2011
Excellent service. Great selection and prices.
Brent
2/21/2011
The customer service has been great! Thank you so much!
Daniel
2/21/2011
Thank You Very Much for such a POSITIVE Experience at etrailer :-)
Gary
2/21/2011
The Bully Nerf Bars fit like a champ, installed in less than an hour on my 2011 Jeep Wrangler Unlimited. They look great. These were really inexpensive, free shipping and arrived in about a week. I am very satisfied.
Gary
2/21/2011
Excellent! Upgraded to expidited shipping for free? Hitch and other items received 3 days after placing my order. Everything was as discribed and in perfect condition.Could not be happier. Would definatly buy from E Trailer agin. A vey satisfied customer!
George
2/21/2011
Good Product variety, Quick Shipping, Great Prices!
Mike
2/21/2011
Outstanding sales staff, great products, competitive prices! Thanks!
Thomas
2/21/2011
Phone order was easy, staff are helpful and easy to talk to. I ordered a trailer hitch and bike rack for my Equinox. Both Items arrived in great shape and delivered a little quicker than expected. The trailer hitch was a easy bolt on and looks great!
Chez
2/20/2011
Your website is very informitive, I had no problems figuring out what I needed. Your shipping time was quick and I will be back again when I need something. THANK YOU!
Dale
2/20/2011
The hitch cover was exactly what i wanted. Thanks e trailer!
Michael
2/20/2011
I'm very satisfied. Ordered the trailer hitch for my Equinox one weekend and installed it the next. Order updates were timely and shipment was fast. Installation took about 20 minutes with no fuss.
Warren
2/20/2011
This was my second order from e-trailer and I am very happy with there service.
Warren
2/20/2011
Great service,great product..Thanks for keeping me informed of the current status of my order.
Alvin
2/19/2011
Thanks a lot every thing fits very well and delivery was speedy.Installation time is right on.
Eric
2/19/2011
The hitch was very well made and the vertical receiver design was just what I was looking for so my new Chrysler 300 still looked good. The service was top notch and the item arrived the day it was suppose to. Thank you E trailer!
Jamie
2/19/2011
Easy to place the order, shipping was fast & I received exactly what I needed. Thank you e-trailer! I like that shipping was free for these small items. Thule universal change keys. I'll be back when I need something else you carry - I've bookmarked your web page. Thanx again! :-
Richard
2/19/2011
Got my brake assemblies last night. Thanks for the Super fast shipping - FOR FREE !!!! That means alot to me.Thanks again
David
2/18/2011
Service was fast and product delivered in 4 days very satisfied!
Dennis
2/18/2011
Item received is of high quality and was reasonably priced not to mention the fast shipping. Find the videos for products very informative.
Donald
2/18/2011
Hands down, Etrailer is by far the best website I have ever purchased from. Very fast order confirmation and shipping. Will definitely shop here again, guaranteed.
Gerardo
2/18/2011
Very helpful and did more than expected by shipping my fenders earlier.
Malcom
2/18/2011
As always, you all always provide EXCELLENT customer service. Thank you very much and I look forward to doing business with you again soon.
Mark
2/18/2011
I was very pleased with the customer service.Your rep was very helpful in helping me pick out the trailer hitch and bike rack for my vehicle.
Mia
2/18/2011
Excellent service... quick shipping & parts fit perfect!
Michael R.
2/18/2011
Folks it doesn't get any better than the experience I had with etrailer when ordering a hitch and wiring harness. Quick responses, great prices, technical assistance to include great videos, free shipping - what more can you ask for and why would you want to go elsewhere? And all accomplished in the comfort of your home!
Seth
2/18/2011
I would just like to comment on the service I have received from you guys. From the time I ordered 10-11p.m. at night until the time I received my item 3 days later I have received the best customer service I have ever received from an online company. Within one hour from the time I ordered late Monday night, I had 2 emails both confirming my order as well as saying that it has shipped AND upgraded to expedited shipping! Tracking my order on your website was extremely easy and very intuitive being able to visually track it as it moved across the country. My order was delivered today however I wasnt home when it came so Ill have to pick it up tomorrow but I couldnt wait to write you guys and let you know how great of a job you did. Im sure everything will turn out fantastic. From beginning to end, you guys have been a pleasure to work with and I will definitely order from you guys again. Your emails especially were nice as they seemed like someone took the time to write them instead of just an automated email. Whether or not that is true,I really dont mind, they are still very personable. Thank you very much for making everything go so smoothly!
Todd
2/18/2011
Very fast friendly service at the right price,what else can be said?
William
2/18/2011
Wow you guys are good and fast! I will go back and look to see what else I want to buy and tell my friends about this web site. Thanks!
Chad
2/17/2011
All products shipped were as advertised. Great prices, plus free shipping - will use again.
David
2/17/2011
Purchase/Install of 2005 Honda CRV trailer wiring harness. E-Trailer Customer service A+ and quick shipping dont get any better. Video instructions on line, A- Ease of installation, as advertised. Got it hooked in less than 15 minutes, but haven't tried it out yet, but I'm sure plug and play should work...
Erik
2/17/2011
Thank you for the good customer service. Many people will take the time to complain but few will take the time to praise good service or good products. The product is very important to me but so is good customer service something that is lacking in many business of today. Thank you again for you help and assistants.
Houston
2/17/2011
Etrailer is a great site with fast shipping.
Jesse
2/17/2011
I received my fender today. I was amazed at how fast it arrived. I'm also very impressed with the fender. Thanks for taking pride in your customer service. I WILL buy from you guys again, and I'll be passing the word around about the great service at etrailer.com!
Paul
2/17/2011
The 5th wheel rails fit perfect. Easy to install with your instructions.Good job. Thank you!
Roger
2/17/2011
I cannot thank you enough for noticing that we were ordering equipment that would not work together. You saved us a huge problem. Thank you for the EXCELLENT customer service and going the extra mile.
Steve
2/17/2011
High quality, reasonable price, extremely fast shipping. Will return often. Find the videos for products really helpful. Bike racks, trailer wheels, and led lights and wiring... all top notch.
Tom
2/17/2011
My sales girl helped me to order exactly what I needed for to hitch up my new Stinger Motorcycle Trailer to my 2005 Freestyle. Your website is tops, among the very best I have used and look forward to contacting you again for my trailering needs. And Kudos to your rep for her help.
Willard
2/17/2011
I want to thank very much for all your efforts, following through with my order to help assure it would start delivery today. It takes good people like you to make a successful business like E-Trailer. You can be assured I will continue to order from you and spread the word to all of my friends with trailers. I belong to a few motorcycle clubs so I know a Lot of people who can use your services. Warm regards.
Charles P
2/16/2011
Thanks so much for your continued communication....
Don
2/16/2011
Great products and fast delivery! This was my third receiver hitch plus a bike rack from etrailer. All have been as good or better than advertised and installations were a breeze. I haven't had a better experience with any online retailer. Thanks!
Earl
2/16/2011
Shopped with lots of on line businesses and none have ever given my order the attention that your place did. i could find no area that is in need of improvements. shocked at the response since my order. refreshing to do business with a retailer like this.thanks!
Earl
2/16/2011
I got what I ordered and it came quicker than I thought. Thank you very much!
James
2/16/2011
What a great shopping experience it has been using etrailer.com. Great service and excellent prices. Superb Customer Service!!!
Kenny
2/16/2011
Wow!!!! FAST and FREE SHIPPING!! Got it in 4 days. Hope the trailer hitch is as good s the ordering and shipping!! Thanks Gang!!
Mark
2/16/2011
Thanks. I received the shipment yesterday, the hitch is installed, and I am ready to use my boat. You work for a good company with good prices and excellent customer service.
Mike
2/16/2011
Kudos to guys like you. nice to do business with people like you. bravo!
Raul
2/16/2011
quick responce and even faster shipping. from order to front door in three days. thats amazing
Steve
2/16/2011
The package arrived. Your shipping clerk gets an A plus plus for packaging and the us of staples to seal the box shut. Thanks!
Steven
2/16/2011
Execellent service and follow-up emails. Quality product with detailed instructions. It seems the suppliers in MO are interested in the customer as I have received orders from three different suppliers of various products within 3 days. I will be ordering more from you in the future.
Walter J
2/16/2011
WOW!! Fast on the shipping and very helpful. I recieved just what I needed.
Deryl
2/15/2011
I received the order today. Thanks for the prompt service.
Douglas
2/15/2011
Well what a great experience! I ordered my items last night and received 2 e-mails the next day letting me know my order had shipped. Thanks a lot guys!
Faron
2/15/2011
Received the part today. Thank you for a very prompt shipment. This was exactly the part I was looking for.
Fred
2/15/2011
Great service , great delivery on time or faster. I am very satisfied
Fred R
2/15/2011
Very pleased with my product, the delivery was fast and the complete experience was enjoyable dealing with etrailer. Already have my snowsport plow put together. will be installing both front hitches this weekend. Products are made very good. I plan on purchasing other items in the future and would definitley recommend etrailer to my friends. Thank You!
Ginter E
2/15/2011
Excellent customer service, and knowledgeable staff, cant get this kind of service at an RV lot.
James
2/15/2011
Great online service!
Kenny
2/15/2011
I would recommend this company to any of my friends. They were prompt with delivery and everything was there. I had a small problem with attaching the hitch I bought, nothing to do with the order , called the company and talked to a girl. Even though I called too late in the day to get help from the technicians, she gave me the info I needed and then called back the next business day to see if I needed any more help. Thats as good as it gets in my book.
Michael
2/15/2011
You had the best price for a quality part. Very easy to order on your web site.
R Wendell
2/15/2011
You had the lowest price I found, and your response was faster than I expected! Thanks!
Ryan Edwards
2/15/2011
Great prices and fast shipping. I will check etrailer first in the future for anything I might need.
Stephen
2/15/2011
Thanks for your good care!
Adrien
2/14/2011
The trailer hitch fits perfectly on our Subaru! Now comes the bike rack. Great service, really. Best regards.
Bradley
2/14/2011
Very easy experience, your representative knows the product and answered all of my questions. I have already recommended your business to another person, who was looking for the same towing brackets as I was.
Brent
2/14/2011
I have been impressed with your product line. Your rep was very helpfull.
Craig
2/14/2011
You guys are great! The speed of order processing and shipping not to mention the email updates you guys have should be the benchmark for all internet sales across the country! Prices are great too but even if they were a little higher than the next guy, I'd still come back to etrailer.
David
2/14/2011
Dear etrailer, I have ordered from your company several times. Just had to take the time and let you to know, your www.etrailer site is the best on-line catalog I have ever used. The shipping estimator function is super! Thank you!
Kent C
2/14/2011
Outstanding you have earned a customer for life!
Michael
2/14/2011
Etrailer is amazing!!! If you are going to buy trailer parts online etrailer is the only place!!
Stacy
2/14/2011
The hidden hitch I bought was perfect for my Mazda3. eTrailer did a great job of shipping it out quickly and keeping me informed throughout the entire process.
Steve
2/14/2011
I love your website!
Timothy
2/14/2011
I received my frame & rail kit on time and got it installed yesterday. Your customer service was excellent and I thank you!
Greg
2/13/2011
Very satisfied be back soon.
Ruben
2/13/2011
I ordered the Class II Hidden Hitch trailer hitch with a wiring harness and ball. The hitch was very easy to install. In the package I was provided with wire to feed the spacer and bolt through. That process was 10 times easier than I expected. The whole thing took me about 40 minutes to install and I know nothing about auto mechanics.
Ben
2/12/2011
Received my receiver for my truck, fast shipping. The rep was a great help. I called her earlier in the week with questions, then called back a few days later with the order. I'm sure it will fit my truck, but until I get it out of storage the first week of March. Thanks again. Hope to be calling back Re:Brake Controller.
David
2/12/2011
I have done business through the internet for years and shopped at many many different web stores. etrailer is by far the best internet shopping experience I have ever had! 1. The pricing on the product I selected was competitive and better than many other sites. Saved Money. 2. I had a discount code from a friend and it worked. Saved More Money. 3. After the order I go an email right away with a name. Customer service. 4. The order shipped surprisingly quickly Customer Service. 5. The shipping was upgraded for free which meant I got it sooner.Saved Even More Money. 6. I got another email that it had shippedCustomer Service. 7. The tracking number that accompanied the email linked to a graphical depiction of where my purchase was during its journey. This was great!Customer Service. 8. After the product was delivered I recieved yet another email telling me it was delivered and where it was left at my house. Customer Service. etrailer is the greatest and the ONLY reason I wouldn't buy from them in the future will be if they don't have what I need. I will be telling everyone I know to shop at etrailer. Thanks for the wonderful experience.
Fred
2/12/2011
Incredible Service. Parcel arrived in four days from MO to ONT. Canada. If you are wondering about the Price Pledge Guarantee, that also is Incredible. Thanks!
Jeff
2/12/2011
After considerable Internet looking for my replacement part, you were the only one who had it, and had a picture of it so I could identify that it looked right. Your picture had no specs such as diameter, usable length, but your contact/question opportunity soon solved that, and I knew I had the correct part. A good site and easy to work with. Thanks.
John J
2/12/2011
Fast delivery. Very customer oriented. If you have trailer needs etrailer has you covered.
Mark
2/12/2011
Fast shipping and a great price.
Steve
2/12/2011
You guys have done it again. I order on one day and three days later its in my hands. You are professional and do what you promise. In addition, the products you sell are worth the price and are of high quality. Keep up the great work. Thanks!
Chris
2/11/2011
There are no words for how I happy with your product and service. Shipping are so fast. AAA+++ Thank you so much.
Jacquelyn
2/11/2011
I think you guys are awesome! Not only do you have the best prices, and an easy site to navigate, but your communication is top-notch!! I was informed of my status every step of the way, and able to watch the progress of my order throughout the shipping process. Thanks!!
Kathy
2/11/2011
Gr8 item - Gr8 Price - Fast Shipping!!
Miles
2/11/2011
Great service! The prices were very competitive and I didn't expect to recieve the parts that fast. Thanks!
Paul
2/11/2011
I had read the reviews on your web site. Was pleased that it was all positive. Add mine to that list. Odered on Wenesday and it arrived on the following Friday. Cant beat that for being fast and no shipping fees. Everything was shipped together. The rep that handled my order and was very polite and helpful over the phone. A friend will help me to install it this Saturday. See no upcoming problems with the installation. Will oder other items this May. Thanks again. Outstanding company.
Vearl R
2/11/2011
Fast shipping and excellent communication.
Ameen
2/10/2011
I was quite surprised at the speed in which the key arrived. It was easy to order, no fuss no muss, and quite a pleasure to do business with you. and will be more than happy to recommend you to my friends. thanks for your quick response.
Carl
2/10/2011
Wow..yal were fast and had what I wanted and everyone there made sure I got it quick..thanks..and I will tell everyone where I got it and how I was treated ..again ..great!
Charles
2/10/2011
This company is top shelf!
Mark
2/10/2011
What an outstanding company!!!! My order arrived 2 days earily and in excellent shape. I really appreciate all of the "update" E-Mails and courtesy shown from you.I will always give E-Trailer first shot at my trailer needs and have recommended several people give you a try.Thanks again for making my online purchases a secure pleasure.
Russell
2/10/2011
Very timely delivery and installation was extremely easy with the vehicle specific wiring harness. If I let the place I bought my trailer installed this it would have cost me over $200.00 this saved me over $100.00.
Shawn
2/10/2011
Your service is 2nd to none. All I can say is: I'll be back!
Tom
2/10/2011
Very fast shipping.sales people know thier stuff.great communication,let you know when item ships, along with tracking no.greta place to do business. Thanks!
Wally
2/10/2011
Love the web site. Few java script requirements, fast and easy to navigate.Any place where I can go online and find a video of my 10 year old vehicle being fitted out with brake controllers and hitches is a winner for me. You guys just took all the guess work out of finding the right parts and installing them.The fast shipping doesnt hurt either. Thank you.
Bill
2/9/2011
User friendly website, order processed and received in four days. All items exactly as displayed on website. I am pleased.
Carl
2/9/2011
I am so happy with my purchase of floor and cargo mats for my equinox. The ordering process was easy, the mats fit like a glove and will save on the carpeted floor mats during snowy weather! I ordered on 2-4-11 and received the mats on 2-8-11 =fast delivery! The customer service is great and I will be ordering again.
Denise
2/9/2011
This was very easy and fast,,,GREAT Thanks!
Harley
2/9/2011
Installed the hitch yesterday. I had my wife hold it, ped the muffler and had it all back together in less than 1/2 hour. Easy install....thanks.
James
2/9/2011
I was a salesman and I concentrated on having the product, having knowledge of the product, and delivering the product ASAP. Your company did the hat trick. Your Rep is a patient and personable company representative. Maintain these standards.
Joe
2/9/2011
Very courteous, Very patient and knowledgable and make sure the right part is for the correct application. Very good communication.
Larry
2/9/2011
Your Rep did a fantastic job taking my order and shipping out faster than I thought she would be able to. It arrived a day earlier than we expected and got us out of a real bind. Thank you Janice for such great service!
Larry
2/9/2011
Best price, best service, best warranty, best return policy. What more could you ask for???!!!
Moshe
2/9/2011
Great Service and great parts. Thanks for all the help.
Robert
2/9/2011
Excellent, Fast Service, Delivery on Time, Prices Good. What more can you ask for? Well done.
Thomas
2/9/2011
Wow, that is great customer service. Thank you so much!
Tom
2/9/2011
Thanks very much! So far everything has been great. I appreciate the shipping upgrade.
Tyler
2/9/2011
Your online service was very fast. Thanx.
Bart
2/8/2011
Thanks for the quick response, looking forward to the goods...great prices and nice web-site, I'll be a return customer.
Mason
2/8/2011
Super fast shipping. They had my order shipped within hours of me submitting my order. The price was the best on the internet and I got free shipping. No complaints here at all.
Ryan
2/8/2011
Thank you so much! It's a pleasure doing business with such a friendly and helpful representative! Have a great week!
Barry
2/7/2011
Great price great parts.
Brandon
2/7/2011
Your rep was knowledgeable without hesitation and quite accommodating. Great experience. I just hope your company has a policy of equal pay for equal performance, and that you reward those for exceptional performance....... as demonstrated by your rep.
Bruce
2/7/2011
Absolutely BEST experience I have ever had with online shopping. Your rep was so helpful. Was able to answer all of my questions knowledgeably and quickly. Your company has definatly made a customer with me for life. I would highly recommend your services to everyone I know. Keep up the great work!
Christopher
2/7/2011
Wow! I ordered it on Wednesday and it arrived on Friday. Great service and I had it installed in less than an hour. It was simple and straight forward to install and works great. Thanks Etrailer!
Ed
2/7/2011
Thank you a satisfied customer.
Floyd
2/7/2011
I have done business with etrailer now on 3-4 occasions. Prices are good, shipping and communication are always Top Notch. They have become the first place I look for any of my trailer/towing needs.
Glenn
2/7/2011
Easy web site to use. Great customer service. Super fast shipping. Shipped the right order.And will buy again. Thank You.
Otis
2/7/2011
I am very pleased with my shopping experience. I received the parts I needed within 4 days of placing an order. I received email order confirmation almost immediately, followed by shipping confirmation and tracking number. I will use etrailer again.
Richard
2/7/2011
I was very appreciative of the over-the-phone help I got with my order. I had a few question and it is rare to find someone willing to visit about the customers need. Thanks!
Richard
2/7/2011
I recently purchased a trailer wiring harness for my 2009 GMC Canyon from e-trailer. Installation took about 5 minutes. It was a simple plug and play operation. Great product, easy to install, with well-defined instructions. Thanks e-trailer.
Vic
2/7/2011
Great company to do business with. every thing i have ordered was on time within 1 week very professional. very knowledgeable great videos great return policy. i have recommended this company to others.
William
2/7/2011
I tried purchasing this item from another online store and they said it would take 1-3 days. 14 days later after 3 calls I finally talked to someone who said that the order was going to be cancelled because they couldn't get it in stock. I found the same item on etrailer.com and decided to call Wednesday night to see if they really had it in stock. I talked with one of your reps who was very helpful. She verified the item was in stock and placed the order for me. Even though it a little after 5pm their time when I called she was able to get the order processed in time for the item to ship out that night. I was expecting it to arrive the next week but I received it Friday morning. Thank you!
James
2/5/2011
First time buying from etrailer.....Awesome communication and fast answers to questions.Looking forward to shopping here again !
Lance
2/5/2011
Excellent customer service. the quickest responce time i have ever encountered. if you need something, order from e trailer, youll have a smile on your face.
Bernard
2/4/2011
Ordering on line is easy if you enter your credit card number correctly. Your Rep found the problem and filled the order. She was most helpful and extremely polite. Due to the weather, I have not mounted the trailer hitch Toyota Tocoma but I did take check the measurements and with the simple instructions there will be no problems. Thank you
George
2/4/2011
The whole process from online ordering to shipment was very fast and easy.
John
2/4/2011
I am SO impressed with your site! It makes one want to buy
Lukasz
2/4/2011
I am more impressed with this company all the time. REAL people responding to e-mails, the same day!!!!!!! I will certainly recomend this website/company. The installation video info on the website is very helpful. The lady I spoke to when I called in this morning was very friendly and sounded like she enjoyed her job. Keep up the excellent work. I sure am planning that all fits well. Thanks again for the upgrade in shipping. I do appreciate it.
Merv
2/4/2011
I received my order and everything was fine. This was my first order with your company. I am very happy with the prompt service. I would definitely recommend your company to my family and friends.
Peter
2/4/2011
I've been shopping for cargo carriers for a couple of weeks. I started looking online and found etrailer.com. By far the most informative and helpful place to deal with. The as an expert really helps since its like asking someone at a store. The videos posted were very imformative. I ordered items that weren't compatible and a customer service rep called me to inform me. This was really appreciated, since shipping a carrier back would be very expensive. All around great customer service!
Ricardo
2/4/2011
Very good communication on order status. Pricing and shipping great. UPS tracking an added plus. well pleased with transaction.
Richard
2/4/2011
It was a very good experiance dealing with etrailer,i recieved my trailer hitch within 5 days with free shipping! ill let know how the wireharness install goes at a later date. would defininetly buy from etrailer again.
Bryn
2/3/2011
Etrailer.coms order, and customer service department is one of the best Ive dealt with. My order for the SC-500 cargo carrier was received, processed, and shipped within 1/2 hour of me placing the order. In addition to appreciating, and enjoying the free shipping, my order was upgraded to express shipping at no additional cost to me. Truly outstanding service.Thanks a million!
Don
2/3/2011
I am very impressed with the service. Getting an email from a real person without the words do not reply on the email was amazing. Also having a phone # on the emails was great. Very impressed with the service and will continue to do my shopping with your company. Thanks from the prompt shipping and great service!
Matthew
2/3/2011
Quality customer service. I was kept updated with the progress of my order. Thanks!
Russ
2/3/2011
I'm pretty happy with your company. Prices are good, your website is well organized and I particularly like the detail available on each light you sell. I also appreciate not being ripped off on shipping charges.
Terry
2/3/2011
You guys do good work. That is the reason why, when I need something for my trailer, I try etrailer first.
John D.
2/2/2011
Prices were the cheapest i could find for tow bar and mounts. Installation and demonstration videos are good.I'll be back for more.
Kevin
2/2/2011
Thank you. Customer service, I am impressed.
Mike
2/2/2011
Dang, you folks are awesome. I ordered the brake controller cable last Monday and installed it this Wednesday afternoon down in south Georgia. Thanks, keep up the good work.
Randolph
2/2/2011
EXCELLENT people to do business with!! Their people are very friendly and KNOWLEDGEABLE. They are also turstworthy which is indeed rare in this day and age. HIGHLY recommend them. I had purchased 2 items from them now separate occasions and both were shipped EARLY and arrived intact and undamaged. The merchandise was EXACTLY as described and WORKS.
Terry
2/2/2011
E-Trailer has been awesome. The questions I asked were answered within a day, the information was accurate, and when I place my order the package arrived quickly. Good job E-Trailer.
Walter
2/2/2011
Excellent communication! Shipped fast.Was easy enough to install.
Bob
2/1/2011
I wanted to send a quick note to say thank you for the terrific service with handling my order. I was pleasantly surprised to see it show up before expected and an overall perfect transaction. Thanks and I look forward to future purchases from etrailer.com. Best regards.
Greg
2/1/2011
Great customer service. I will do business with etrailer.com again. thank you etrailer.com.
Brian
1/31/2011
Competitive prices and fast shipping.
Dave
1/31/2011
Great service and stock. have everything I need for carrying my bikes, love my Swagman 2 bike carrier. arrived in two days, excellent knowledgeable staff very helpful. Video of Valley trailer hitch also helpful, but I had to cut some plastic moulding on my 2009 highlander to make it fit which was not on the video.
David W
1/31/2011
I am just writing a quick note to say you guys are awesome. I ordered the wiring harness for a 2011 Subaru Outback and was surprised at how quick it came. The installation video was a great help and within just a few minutes I had it hooked up and ready to go.
Donald
1/31/2011
nice job.
Frank
1/31/2011
Thank you very much. I truly appreciate that level of service, and your dedication to customer satisfaction.
Grant
1/31/2011
Great company to do business with. Ordering, pricing and shipping were all great.
Jeffrey
1/31/2011
Your customer service is world class. Your rep was very very helpfull. I will order from ETRAILER.COM again. Thanks
Jim
1/31/2011
Great experience. Fast shipping at a fair price. Overall good value. Can't ask for more than that. Job well done.
Jimmy
1/31/2011
I love the attention you give to customers, both online and via telephone. I like your product selection.
Salvatore
1/31/2011
Professional and courteous. Thanks.
Thomas
1/31/2011
Service was impeccable! Etrailer upgraded my shipping from 5-7 days to 3-5 days for free, but thats not the best part. The hitch arrived at my door in 24 hrs.!! I would highly recommend etrailer!
Leon
1/30/2011
I have purchased many items for the 5 trailers that I own. Shopping at etrailer is great. My recent purchase was made at 09:00 P.M on a Friday evening, hoping to have the parts by the end of the following week. In the morning, I recieved an E-mail that the parts were already shipped out. I have never experienced customer service this good. The prices are the lowest. I worked for an auto parts store with great price breaks available. E trailer can beat our cost everly time. Thank you and keep up the good work.................
Andy
1/29/2011
eTrailer is THE place for trailer products. I was kept abreast of every step in the orders process. The packaging was solid and the shipping fast. On the installlation, the video instructions made installing the wire harness on my Toyota Highlander a breeze. Thanks.
Mario
1/29/2011
Very good pricing, pretty easy to use website and ordering. I also called customer service with a question and received good service. I wasn't sure what I was being told was correct, but in fact after verifying info with the mfg. Yakima racks it was correct-and I confirmed what I needed to purchase. The upgrade to faster shipping at no extra charge was nice.
Daryl
1/28/2011
E-Trailer has what I need and the tech docs to allow me to choose the right part. Fast shipment and good prices. What else do you need.
Dick
1/28/2011
This was my 6th trip back to etrailer. Every experience has been the best of any I have ever done on the web. Now I see a new feature, the order tracking. Before you could follow your order on UPSs tracker, now etrailer provides a simplified version of the same as part of their conformation email. The coolest thing is that provides a US map of the location of your order, so you can follow along in an instant, it even provides the expected delivery date. You guys are the best, Thanks
Ed
1/28/2011
Impressive service and great prices!!! Your website has been added to my favorites.
Harry
1/28/2011
I am very impressed with the selection of product and how quickly it shipped to me. I will be continute to purchase from your orgaization.
J Steven
1/28/2011
I'm absolutely stunned! I found the hinges I wanted for $40 less than other sites so I placed an order @ 9:40 am, got free UPS ground shipping. By 10am I had an email stating it would be shipped that day and I'd receive tracking numbers. Not only did that occur by 1pm but shipping was upgraded at no cost to me and UPS delivered my order at 11 this morning! Ill be telling everyone about this unbeatable experience!
Michael
1/28/2011
Thank you so much etrailer I love the tire covers I received and they fit very snug.
Patricia
1/28/2011
Great customer service and fast delivery.
Paul
1/28/2011
I just wanted to let you guys know that I received everything today, less than 36 hours after I ordered my things. You guys are awesome and I will definitely be coming back to you guys with all my trailer needs. Your customer service is absolutely great. Thanks again.
Randy
1/28/2011
Excellent service! Your shipping department was able to bump my s&h from standard to express at no extra cost. Very customer-oriented business. Thank you!
Shawn
1/28/2011
I am very impressed!! I called with a few questions they were all answered, I was assisted with my order by an extremely polite individual. within 20 minutes of ordering I got an email and my order shipped. That is outstanding!
Bret
1/27/2011
I have a 2011 silverado and I found the instructions and the installation easy and with out much hastle. Now my next test is to see how long it will last me.
Ivan
1/27/2011
Second order from Etrailer. Just like the first, I got the advice I needed, the part arrived in about 2 days and it worked out perfectly. Thanks Etrailer!
James
1/27/2011
Delivered very quickly, and was easy to install, especially after viewing the on-line video.
Mark
1/27/2011
Etrailers is great the communication is amazing they emailed me through the whole process to keep me updated plus I received free shipping because my purchase was over $150 dollars, free shipping saved me over 66 dollars since I had purchased two tires with the wheels. On top of the free shipping they upgraded me too 3-5 day shipping for FREE : They are a great business to work with and I will defiantly be a return customer.
Melissa
1/27/2011
Folks are always quick to complain when they feel something is not up to par but rarely take the time to express when someone has done a good job. Never in my life have I had a pleasant ordering/customer service call. Typically you go through endless automated prompts - get placed on hold - only to find your CSR is an offshore resource lacking familiarity with the product you need help with, without even diving into the difficulties that can arise in communication. The eTrailer staff is friendly, efficient and seem to care about their customers. My experience was so easy I actually asked the CSR if is that it? . . . were done? expecting it to be a long drawn out process we have come to expect from other companies. I was impressed with your prices, website and videos great content, but I was blown away by your staff. You have made a repeat customer out of this first time buyer and I plan on referring you to all of my friends and colleagues.
Paul
1/27/2011
Thank you for the upgrade and the fast processing of my order.
Robert
1/27/2011
Thank you I will place all my trailer part orders through you all from now on.
Tim
1/27/2011
Etrailer has the best service available and has a price match policy. There really is no reason to shop anywhere else.
Christopher
1/26/2011
Found what I was looking for at a great price, Very helpful personal. Great buying experience,thanks to your reps for there help.
Kevin
1/26/2011
I have ordered several times from etrailer and everytime it is exactly what I need. The prices are good and delivery is always on time.
Mitchell
1/26/2011
I have tried for years to get a T-connector to have trailer lighting for my 2007 Lexus ES and was unable to find one that fit. The people at a local U-haul ordered one for me and it didnt fit but told me to try you as a last resort. I now have working lights and a receiver to haul a small trailer. Your customer service people are fantastic and everything I have ordered through you has been delivered exceptionally fast. This is the kind of service that used to exist and is rare to find. Five stars for you!
Raymond
1/26/2011
Prompt service, constantly being kept informed, upgraded shipping, prices are great,and on and on! It couldn't possibly get any better! I'm glad I found you and I'm already telling my friends!
Richard
1/26/2011
I live on Guam. So I am a long ways away. But this is my second order with etrailer. My first order I ordered a Class III trailer hitch for my KIA Sportage. It arrived 7 days after placing the order. Very fast and without a problem. This order, my second, I ordered a hitch mount bike rack. It took only 9 days to arrive. Needless to say my items arrived without damage and I am quite happy. I have already let my favorite bike shop know about this site and the wonderful service that I have received. I will not hesitate to order again when the need arises. To improve the service the only thing I can think of is to open up a location on Guam. But I really don't think that will happen. Thank you for the great service and email contacts.
Rueben
1/26/2011
Good e-site, easy to use. Great communication! I will buy from etrailer again.
Steven J
1/26/2011
Good CS service, very fast and efficiently. I'd definitely recommend them.
Dongxiang
1/25/2011
Fantastic customer service. Its rare these days to talk to someone who speaks the same language and has knowledge of the products they are selling. Will purchasing products in the future and will be spreading the word among my friends and family.
Edward
1/25/2011
I am very happy with my order from etrailer. I saved about 25 on the part and 50 on the shipping cost. Etrailer was very timely in responding to my initial order and kept me informed of the progress of the order. I will be a returning customer.
Garry
1/25/2011
Thank you for the promt response and quick service !! I appreciate the upgrade on delivery. I will fill out the questionier when shippment arrives. If it is anything like the service so far It will be good. Thank you again!
John
1/25/2011
Fast service was appreciated.
Leonard
1/25/2011
Great product, fast shipment, awsome customer follow up.
Mark
1/25/2011
eTrailers products and customer service are second to none. I'm amazed with their response after placing an order. They waste no time whatsoever in getting the order on its way. The website is user friendly and very easy to navigate with a wideselection of merchandise. While other sites may offer the same products, I'll stick with eTrailer because of their customer sevice and prompt attention to shipping.
Michael
1/25/2011
Great experience! REAL free shipping unlike the other online retailers who say free shipping and still charge you once you go to checkout. My shipping was upgraded free of charge and the tracking for my shippment was dead on. If I ever need anything trailer related I will be shopping here. Buy with confidence! Shop at etrailer!
Michael
1/25/2011
I just wanted to thank everyone who worked @ getting my order here quickly the parts fit and worked excellently. I will be ordering from you again. 5 stars!!!! thanks again.
Ronald
1/25/2011
Thank you very much for the update. Your company’s customer service is impressive and your efforts in particular have been wonderful.
Sean
1/25/2011
OVERJOYED, you shipped my order exceptionally fast. Never had an experience like your wonderful service. Your right on your game guys. Will tell this to friends and family. Thanks Again!
Wayne
1/25/2011
Very good organization of the web site, easy to find the things I am looking for. I like the tips, videos, reviews. Overall very good shopping experience.
William
1/25/2011
etrailer.com is probably the BEST trailer store on the web. This was my 2nd order, they had all my account information there, everything was in stock and their prices are lower than anywhere else I checked. Your Rep made sure it shipped the same day I ordered, even though it was past their normal cut off time. I had order confirmation and tracking number in my email almost immediately. Thanksto all of the folks there for great prices and even better customer service. This trailer will be used to help promote Americas largest Parrot Rescue.
Bob
1/24/2011
Last product I oredered was an exhaust system. Price was fairbetter than I could find locally and I had it within a few days. My current purchase, an air filter, also priced very good and shippingFREE!! has been upgraded and I will receive sooner than quoted. Overall, a pair of excellant experiences. Thanks
Charles
1/24/2011
Thanks for the quick responses as always.
Clayton
1/24/2011
Thank you for the quick delivery.
Darren
1/24/2011
Awesome I ordered and it came faster than I could drive into town and find the same stuff they even upgraded the free shipping to express and have constant communication during the short time till it was at my house ordered on a tues. got fri.
David
1/24/2011
etrailer is on the ball... Excellent service thank you.
Deny
1/24/2011
I have to say you guys are doing a terrific job, and have the best customer service I've experienced online! It's really a pleasure doing business with you. Thank you!
Don
1/24/2011
Well, first off I had a very hard time finding the products I wanted for my trailer. After a google search I was directed to etrailer.com. Your company had exactly what I wanted for my trailer. I also cannot believe the amount of emails I received updating me on my order. It was great. I knew at all times what was going on and when it was shipped. I received my order today in a nicely secured box, taped and stapled shut. Definitely no worries of damage. I will definitely order from your company again and I have told all my friends of my experience. Thank you so much.
George
1/24/2011
Wow you guys rock I will be making another purchase soon I require the helper bags that go inside the coil springs on GM trucks front and for some reason I'm having a difficult time finding them again on the site.
Jacob
1/24/2011
Just wanted to let you know that I really appreciate the excellent customer service I received when I purchased my hitch and wiring harness. There are not many companies anymore that have the focus on service that you do. Keep up the great work!
Kevin
1/24/2011
Every thing arrived very fast and in good condition.
Marvin
1/24/2011
Thank you for the prompt fulfillment and upgraded Express Shipping. It is refreshing to see a company take this much care of such a small order. I was directed to your site by a Google search for trailer parts and will keep your URL in my favorites for future trailer needs. Again, thank you!
Paul
1/24/2011
I just want to take the time and thank you guys for the prompt response. Hands down you guys have the best customer service I look forward to doing business with etrailer in the near future.
Rudy
1/24/2011
The shopping, buying and delivery experience was excellent. The information on the web site was very clear and accurate. The hitch arrived as scheduled.
Paul
1/23/2011
My order shipped complete and on time and the installation was done in just under an hour. I would not hesitate to recommend etrailer.com.
William
1/23/2011
Excellent service! We received the hitch promptly. Actually, we received your email stating that the hitch was delivered and it was already installed that afternoon.
Andrew
1/22/2011
Superior product, fast shipping, excellent customer service. Installed hitch in 20 minutes with simple, easy to follow instructions. Perfect fit.
Bryan
1/22/2011
First class service and materials! Received yesterday- just installed. Thanks again!
Charlie
1/22/2011
The price was the best I found, and the service and shipping was excellent! I will definitely be back.
David
1/22/2011
Received hitch in 2/3 days rather than the 5/7 days as promised. The hitch fit like a glove and installation/wiring was easy after watching the video. I would definitely recommend e trailer to my friends.
Gerard
1/22/2011
The Hitch was exactly what I was looking for. Shipping was extremely fast, and Instalation was a Breeze I installed the hitch myself in less than an hour with simple hand tools.
Junior
1/22/2011
I had a very good experience. I came away knowing my order would be taken care of right away. Your Rep was very helpful, I'm happy to do business with e Trailer wih all my trailer needs.
Wayne
1/22/2011
All products received in time frame specified and in good condition with no additional fees expected upon delivery as advertised. Will attempt installation once weather improves but assume there should be no issues.
Brian
1/21/2011
Site is easy to access and manuver. Product location has been made easy.
Marlin
1/21/2011
Found exactly what I was looking for after trying the local auto parts store and was told no we dont carry such a thing. Site was easy to navigate. merchandise arrived quickly.
Melissa
1/21/2011
Perfect fit. Great service. Quick shipping.
Toby
1/21/2011
Thank You for your reply. I seem to have received a number of confirmations and updates from etrailer in "no time"! I am very impressed by the level of your customer contact. Most online merchants aren't anywhere close to that.
Brian
1/20/2011
Thanks for the great service as it arrived this afternoon much to my surprise. It just so happens that I installed the tow plate this morning so the timing was spot on. Everything fit up well so we are ready to hit the road.
Burt
1/20/2011
Good service, Good communication, Like the free shipping.
Don
1/20/2011
Thanks for all your help. The 50064 mounting rails arrived today and looks simple to install. Thanks again.
Garth
1/20/2011
Thank you for youre service. I receve the hith in four day and now its on my Scion in Puerto Rico,Iam glad after a long time searching for a hitch in PR,now i found it in etrailer.Now i can take my jetsky to the water. THANK YOU ETRILER.COM
Gilberto
1/20/2011
Don't shop anywhere else, best shopping on line I've ever had. Fast, best products, most informed support you will ever find. From the toll free call to the delivery, you will know whats going on. Great people to do business with. Thanks, etrailer. com.
James
1/20/2011
Great customer service! Had to change my order before it shipped and they took care of it in an instant. Thanks!
Matthew
1/20/2011
I have never heard of this company before until yesterday after looking for hours to find the right hitch for my Dodge. At first it seemed to be like a normal hitch company but as i looked more into it i found out that there was alot more. I was able to my vehicle and then i was matched with the products for that truck. Also after shipping i was upgraded to 3-5 day shipping! This is an awesome company and I would recommend it to anyone. Thank you etrailer!
Michael
1/20/2011
Awesome experience.
Oscar
1/20/2011
Got my suspension enhancement timbren springs the day before.Put them in last night and am pleased.Have all other parts installed but the transmission cooler,bit cold for that now in the northeast.Planning to get some more items from you all soon.The Rep at your place is spot on with her info.and was very helpful with shipment updates. Thank you
Tom
1/20/2011
I go to E-Trailer.com every time i need a hitch for my personal vehicles, or when my family or friends need an install. The parts fit every time, shipping is fast and free, and the website is great. I don't even bother trying to find a better deal other places, as i know i will get the best deal with no hassles.
William
1/20/2011
Very reliable and professional. They kept me in the loop the whole time. Thank you!
Amy
1/19/2011
I will definitely deal with yall in the future. Got my tires earlier than expected, have some of the best prices on the internet, and the shipping was free. Thanks etrailer.com
Brad
1/19/2011
Our experience was great! Not only do you have the best price on what we were looking for, the website was very easy to navigate, and the item shipped within hours with a free upgrade. Cant wait to get the bike rack and start using it! Thank so much! I will definitely share your site with friends!
Christopher
1/19/2011
Dealing with your representative was exactly what you'd hope for in dealing with someone while making a purchase. By me asking product related questions about a potential Internet purchase, not only was she knowledgable about the questions I had, she got to the bottom of what I really needed with suggestions and recommendations that simply made sense. It was obvious she knew her product line and left me with complete confidence in my recent purchase as the being best for my application. She was not only Professional but personable and a pleasure to deal with. Thank You…….
Dave
1/19/2011
Great service! Shipping was super fast!
David
1/19/2011
This was the best and fastest on-line order that I have ever made.....The order was correctly filled and shipped as they said it would be done.I also saved about $200 from what another company would have charged me...Thank you
Eugene
1/19/2011
Fantastic ... Shipped within an hour of receiving my order...Excellent service.
John
1/19/2011
Very fast shipment. Was pleased with product.
John
1/19/2011
I'm very pleased with the trailer hitch I purchased from you. You sent it promptly, the price was fair and the customer service excellent! Ill definitely check with your company the next time I need something... in fact I just ordered a wiring harness!
Paul
1/19/2011
Again you guys beat the pack. This is my second order with you and it's on its way all ready. Your prices and shipping are reasonable compare to another dealer I looked up.Thank you and Ill be back!!
Robert
1/19/2011
Outstanding service..thank you very much.
Robert
1/19/2011
This is the second order Ive placed with etrailer. Both times, orders were placed quickly and shipped quickly. EXCELLENT service.
Sarah
1/19/2011
Great experience!! Will absolutely use this site again and recommend it to friends!
Jeremiah
1/18/2011
I was shocked to find that the trailer hitch that I purchased for my 2009 Jeep Patriot fit like it was custom made. I had it attached in just under 10 mins and didnt have to remove anything to do it. It looks good, fits perfectly, and the Jeep cover plate I purchased sets it off wonderfully. I plan to do the wiring once the weather warms up. Great product, extremely quick service, and I would recommend etrailer to anyone. Im not a mechanic and I didn't have any difficulty, other than my big hands trying to get up under the bumper. Still, only 10 mins to install. Outstanding!
John
1/18/2011
You have everything needed concerning trailers and accessoreis at a very reasonable cost. Will shop here again when parts are needed. Thank you!
Linda
1/18/2011
As full-time RVers we depend on the integrity and responsiveness of internet suppliers. Etrailer.com is one of those at the top of our list.
Lynn
1/18/2011
I expect good service from any company I deal with. I got EXCELLENT service from eTrailer.com. There was a problem with my order and I received a personal call within 20 minutes. Over the next 24 hours, I exchanged e-mails and phone calls with my representative with no hassle and no delays. Its not often Im blown away by how well someone does their job, but eTrailer blew me away with great service.
Matthew
1/18/2011
Thank you for your support.i swear there are few companies left that have your customer support.you guy are the greatest!after what i went through with another company,your a breath of fresh air.
Stephan
1/18/2011
Thic group is the quickest, organization I ever dealt with on the Net. Price and items were tops. You cant go wrong with them.
Alvin
1/17/2011
Thanks etrailer.com for the quick shipping and excellent service. Im enjoying my new trailer hitch and bike rack.
Bill
1/17/2011
First time using the site. It is great to see that there are still companies ot there that get it. What I mean by that is: 1. Great website 2. Love the free shipping. 3. Clear communication on order and status 4. Your Reps were on top of their game. 5. etrailer.com Exceeded my expectations. Will be back for sure.
Carlos
1/17/2011
Receiver fit on truck without any issue, all parts were shipped and arrived just as described. Very happy with the service.
Craig
1/17/2011
Great customer service.
Douglas
1/17/2011
The selection was great and the product descriptions were right on. I especially thought the video demonstrations were very helpful. Shipping was fast and the product that arrived was exactly what I had ordered. Will definitely plan to order from etrailer.com again.
Johney
1/17/2011
Great first experience with your company.
Lawrence
1/17/2011
I have completely rebuilt my trailer for a fraction of what it would have cost at other places. Thanks etrailer, your prices & super fast shipping cant be beat. I will be back!
Louis
1/17/2011
HI....I am impressed with your service.
Malcolm
1/17/2011
Great Company and Great People as well. Tis is my second order through E-Trailer and it will not be the last. Again Thanks for your great service.
Mario
1/17/2011
Great service, quick, effecient and easy. The prices beat anything locally available and these guys have an endless supply of items.
Paul
1/17/2011
I have a 2006 Jeep Wrangler TJ. The video was a great help in finding what wiring harness I needed and seeing how to install everything. I will definitely refer friends and I will use etrailer in the future!
Ramon
1/17/2011
For my 2000 Honda Odyssey, I purchased the Draw-Tite Class lll Round Tube Receiver Hitch I installed the wiring harness and it was so simple. Just view the video on the E-trailer.com web site and/or just follow the instructions. The video is very helpful. I did this installation in quite cold weather 24F outside in my driveway using no hoists - just laying on a pad on the ground. I did this by myself and I am 76 years young and I do not consider myself a gifted mechanic. If I could do this, then anyone can also do it. I found E-trailer.com to be a super company to do deal with and highly recommend them.
Robert
1/17/2011
Thank you very much. It's nice to be updated on things I order online.
Russell
1/17/2011
I never take the time to send a long comment/feedback to most companies but WOW!!!!! you have got to have one of the best customer service systems out there i placed the order because you were the only company that had a thorough web-site but then the auto responders with shipping detail. and just a few days later its here. WOW you guys meet and exceed all possible expectations I could have placed on you without asking. Keep up the good work and i am sure you could sell anything with this business model. Thank you for my order.....it was a pleasure doing business with you.
Sean
1/17/2011
Great prices, lots of ion and super fast shipping. The communication on my order was prompt and detailed....absolutly no complaints here. I would certainly buy from this company again!
Ed
1/15/2011
Wow, you guys are amazing. Thanks for the great service!
Kenric
1/15/2011
Thanks, nice to see a great customer service company. I'll be sure to pass this along to my friends.
Patrick
1/15/2011
Very helpful and friendly. I will buy from here again. Thank you!
Romualdo
1/15/2011
Great experience - order came earlier than quoted it got upgraded for no cost. Everything was just as expected. I will shop here again.
Brian
1/14/2011
The etrailer web site made it easy to find what I wanted. I ordered it late afternoon in California and it shipped the same day. They provided e-mail status and even gave it faster shipping which helped greatly. Thank you etrailer!
Brian
1/14/2011
That's a good job by you and your team! I will continue to use etrailer for future needs as you were very responsive and obviously committed to your customer - very impressive indeed! Thanks
Daniel
1/14/2011
Communicate is key and you guys are the best. I loved that I recieved a personal email letter me know that my order was been processed and provided a tracking number. Would definitely buy again.
Giovanni
1/14/2011
You were very nice and to say the least professional-Thanks!
Hank
1/14/2011
Awesome, thank you! I have an appointment next week to have the previously ordered base plates installed on my truck. So far I have been super pleased with the response and customer service from etrailer.com! You guys are great! The item Q&A and "accessory wizard" when I was selecting the magnetic tow lights and needed an adapter was also very helpful. Thanks again!
Jaime
1/14/2011
Outstanding service. I have used your company before and you had the same great service. Keep it up.
James
1/14/2011
Thank you for the excellant service on the wiring harness. It was delivered in 1 day and we had in on that night in 1 hour. The product was as easy to install as described on the web site. We appreciate the quick service and professionalism from your company and will recommend you to our friends. Thanks!
Jonathan
1/14/2011
This was one of the easiest transactions I have done to date. The phone sales person was pleasant, explained everything clearly and worked to see that the order will be delivered as soon as possible. I will reccommend etrailer to others. And last but not least the prices beat out all the other places I shopped.
Mark
1/14/2011
WOW! What service. I ordered my hitch at 9:00 AM 01-12-11 through Sherry, within 15 min. I had the shipping info. and by 2:10PM on 01-13-11 I had it in my hands. In my 68 years of life, Ive never had that kind of service. THANK YOU !
Martin
1/14/2011
I had a very pleasant experience with etrailer.com . The lady that help me with my order was very helpful and very pleasant to talk to Ive told many of my friends about their web site. Thank you etrailer.com.
Pete
1/14/2011
You guys are great. Didn't think you would send the wires I ordered would be shipped this early... By the way thanks for the video on you tube on how to install the wires. Now I just have to wait for the part to show then I'll install it. U haul charges $60 to install but with with the video i don't have yo spend extra. Thank you.
Xavier
1/14/2011
I recieved my order today and I really appriecate the prompt service that all of the employees at etrailer provided. Thank you, and I look forward to doing business with you again.
Barry
1/13/2011
Super Fast Shipping and Great communication. Will do business again! Thanks!
Dana
1/13/2011
Service was fast fast fast. Ordered 1/11/11 after 4pm central time. Recieved 1/13/11.
Donald
1/13/2011
Your rep was fabulous at helping me understand exactly what I needed. She was extremely patient and thorough!!!! I received my order very quickly. Thanks for a great experience!!!
Erin
1/13/2011
As good as they get! A++ Thanks for the great service
Mark
1/13/2011
This hitch fit perfectly on my Kia Sorento! Installation was very easy. Shipping and handling was the best! Thank You Etrailer.
Richard
1/13/2011
Excellent service, thanks!
Rick
1/13/2011
I don't do reviews, but this has to be an exception. shopping online with Etrailer has been the best experience I could have imagined. The ease of the online catalog helped me find just what I had been searching for. The upgraded shipping at no extra cost to me and the E-mail notifications were outstanding. I would HIGHLY recommend this U.S.A. business to everyone!!!!!!
Russell
1/13/2011
Very fast shipment on our order,shipped within a hour of purchase thanks for the fast delivery.
Scott
1/13/2011
Wow!! This company is so responsive its scary. I wish all companys were this good. This is the third hitch I have purchased from e trailer.com, and it won't be my last. Instalation is a breez with the detailed instructions. They are there to help if you need it.
Stan
1/13/2011
Etrailer gave me one of my best online gift purchase experiences this past Christmas season. The site is easy to navigate and is very straight forward. They have the best price on the Internet, even with shipping costs included. I didn't hit $150 for the free shipping, but it doesnt matter. The shipping cost was very low for the size and weight of the hitch I purchased. Plus, I received an e-mail that my shipping was upgraded at no extra cost! I highly recommend strapped to everyone!
Tanya
1/13/2011
You guys are amazing. Fair and reasonable prices and extremely fast shipping. I've ordered from you several times in the past, and will again. I also recommend you to all my family and friends.
Andrew
1/12/2011
Service was very good. No problems.
Bob
1/12/2011
By far the best place to shop. I wish I needed more stuff to buy. Great customer service and they upgraded my shipping. Thanks!
Brian
1/12/2011
etrailer.com had what I needed in an easy to find format. Great products and instructions.
Brian
1/12/2011
I will use etrailer again and also tell my friends. I received great service, prompt confirmation emails letting me know my status and I also got express shipping for free. Thanks!
Bryan
1/12/2011
I love the service they are very cool customer service reps they email they never mad always helpful and giving you the best they have to offer I got my stuff very fast good quality great email responses these prices cant be beat will buy again I love it how they help you get the right parts website is easy to use for finding things you need fast shipping and free shipping on orders worth 150 bucks you can't beat that also the videos show you how to and diy things most sites don't get into detail and the best thing is the prices you simply cant beat em.
Irvin
1/12/2011
Unbeatable customer service!!!!
Jack
1/12/2011
etrailer.com has their act together. I am a first time buyer on this site. Their prices are very good, shipping prompt, and notifications reliable. Overall I am very please with my shopping experience at etrailer.com and will be a loyal shopper here.Good job etrailer. There are just too many sites that just don't care.
Jason
1/12/2011
Great service..most helpful sales rep I have dealt with in a long long time. Very knowledgeable and willing to follow thru from the order to the delivery. She sent several updates as the order was placed, shipped and delivered. Outstanding representative for etrailer.
John P
1/12/2011
I will and have told co workers about e trailer and will use again because they do stand behind their price match. Thanks to all the customer service staff at etrailer for their help with my order.
Mark
1/12/2011
Ordered and installed a T-One vehicle wiring harness for Acura MDX. From shipping information to installation instructions to 10 minute installation everything was a breeze. Highly recommend this company for all of your trailer needs.
Monty
1/12/2011
Fast service.
Richard
1/12/2011
Found the product of interest at a good price. Product arrived earlier than standard delivery as promised. I will be checking etrailer for future needs
Richard
1/12/2011
Could not believe that it shipped so fast, and also the shipping was upgraded at no charge!
Troy
1/12/2011
Fantastic Service, and free upgraded shipping. Thank You!
Bradley
1/11/2011
"E-Trailer's website is easily searched and desired products are readily found. Of its online competitors, none provides as excellent an inventory of parts nor such rapid and first-rate service. I realized that I had forgotten one thing in my order and I plan to go back to e-trailer as the best possible supplier with which to deal."
Donald
1/11/2011
Easy to find what I wanted, fast service, fast shipping
Jennifer
1/11/2011
Everyone was great.... and the order I placed LATE yesterday, shipped yesterday... wow. I have a 6 volt 1948 ford 8n tractor. I needed to know if these lights would accomidate a 6volt bulb, Once I heard a detailed yes! I placed my order.
John
1/11/2011
THanks so much for your expertise in hepling select the hitch that I needed. The hitch (2 boxes) was packed very well and received no damage. All of the measurements we did on the phone worked out perfectly, that is the shanks clears my spare tire by 1 1/2 inches and the lock pin hole aligned with my receiver hitch as expected, (2007 Chev 2500 truck). I would purchase from etrailer any time, because the staff were technicaly inclined as courteous. Regards.
Kenneth
1/11/2011
Great service, fast shipping.
Mario
1/11/2011
It was a pleasure doing bussiness with etrailer.com. Thanks.
Mario
1/11/2011
Bike/Ski rack arrived sooner than expected...The bike/ski rack and the service are top notch.
Matthew
1/11/2011
Thanks for the quick service,looking forward to getting parts!
Michael
1/11/2011
Good price and very good service. Trailer hitch arrived on time and was very well packaged. Thank you!
Robert
1/11/2011
Great service, quick delivery as promised. Thank You!
Robert
1/11/2011
I am very pleased with the fit and function of the products. Also very fast shipping and customer service response was great. I would highly recommend etrailer. Thanks!
Ron
1/11/2011
"The customer service is just fantastic. The order was placed without any problems. Then, I received an email confirming the order, another email informing me that the merchandise was in stock and would ship soon, and finally another email indicating the shipment was on its way along with a tracking id link so I could follow my package's progress on the web. The merchandise arrived promptly on the promised day in excellent condition. I will definitely do business with E-Trailer again."
Russ
1/11/2011
Smooth and easy part selection and ordering process. Quick feedback and order acknowledgement. Fast delivery. Great Service
Sam
1/11/2011
Thank You for the update and for changing the priority. As you can see I manage a Customer Service group and you guys do a great job.
Scott
1/11/2011
The people I had to deal with was perfect employees. They truly had what it takes. Knowledge, understanding, and in my case compasion. It's not everyday you can sell a set of chains to a person in New Orleans area. Whom I might add knew nothing about chains. I hope this helps you as much as they helped me. Thank everyone for me.
William
1/11/2011
You ROCK!!! I already recommend your webstore to everyone I know since I bought my hitch last year and this confirms why.Thank you so very much!!
Alec
1/10/2011
What a pleasure to deal with people that still believe in customer service, I screwed up my order and managed to lose the order number, all ion one day. But your crew turned my goofs all around, ordered me the proper part and cancelled the wrong part and did it all with a professional spirit.Like I said , a pleasure in todays market where most dont seem to care.
Bill
1/10/2011
Great communication and quick transaction!! Shipped very fast.
Brian
1/10/2011
So nice to talk to someone who knows the product and wants to help the customer. You guys rock.A+
Byron
1/10/2011
It worked out great!
Glenn
1/10/2011
I must compliment you on your good customer service skills. I wanted to take a moment to thank you. I did receive the order timely and am very very thankful. They were perfect, exactly what we expected and ordered. Kuddo's to you for keeping me informed. I truely appreciate it.
Mark
1/10/2011
Thanks for upgrading the shipping, looking forward to receiving the product!
Mark
1/10/2011
So far so good. Product was shipped quickly, price was fair and sales rep says he was able to get shipping upgraded to quicker delivery for free... sounds good so far.
Robert
1/10/2011
Order received in excellent condition. Thank you!
Tim
1/10/2011
Great service as order was shipped the day that it was placed and added 3-5 day shipping at no extra cost! I will use them again because of good prices and fast delivery!
Tom
1/10/2011
Had an order that affected my commitment to one of my customers and etrailer found required parts and shipped promptly. trailer lights and parts fit original just as suggested by etrailer support. refreshing online support and product quality. this level of service is what will insure future business for etailer.com. Thanks!
Eugene E
1/9/2011
Extremely fast shipping, two emails the day of order confirming items, everything in great condition upon arrival. Will definitely use etrailer.com again in the future and refer to friends and family.
Mark
1/9/2011
Great service guys! My order was processed quickly and received the items earlier than stated. Thank you etrailer.
Paul
1/9/2011
Awesome service-great people to deal with will continue to purchase items from your company.
William
1/9/2011
Purchased Hidden Hitch for my Accord. Etrailer did a great job getting the package here before the holidays, even upgrading the shipping at no cost. Thanks guys. Great experience!
Chris
1/8/2011
Absolutely perfect. Each time I place an order through etrail, the experience is very professional. Thank you.
Dave
1/8/2011
etrailer is a good sight with a good selection of items.
Gilbert
1/8/2011
Its always a pleasure to deal with you. Pleasant, knowledgible, and priced right.
Basil
1/7/2011
The whole experience was perfect !! I had an issue ordering on the internet, called and a lovely lady took care of it for me in about 5 minutes. Problem solved and my order is on its way...I will be back for more
Joe
1/7/2011
I appreiciate your effert to get me my shippment early i will send you a photo of finished product , agian thank you very much . i have also ordered other products from you and will continue to do so with customer service like you have ,not to many people go out of thier way any more to go that little extra step to keep or satisfy anymore , look forward to a great relationship with you , have a great one.
Robert
1/7/2011
Delivered as promised and they keep me informed as to the ongoing status of my orders. Great company.
Stephen
1/7/2011
First time I have purchased from you, and so far I am very pleased with your service. I will keep you in mind for future purchases.
Todd
1/7/2011
Thanks for the prompt reply and your very clear explanation and detailed instruction sheet. Again, my compliments on your customer service. I purchase a lot online and I can truly say you have so far exceeded the average vendor in service and my expectations alltogether. This has been a very pleasurable purchasing experience. Regards.
Christian
1/6/2011
Your web site is user friendly, being Im not a computor geek. Information giving on the products is very helpfull in making a desion on what to purchase. Follow up by the shipping department made me feel like I was dealing with a local company, that is important to me. I will refer your site to my friends.
Levi
1/6/2011
You guys are the best!
Marty
1/6/2011
Everything was perfect. Thank you.
Matthew
1/6/2011
Very pleasant dealing with you. Im sure Ill be doing more with you in the future.
Paul
1/6/2011
Top notch service. Helpful on phone, confirmation of shipping within hours of placing order, order received as described. I would not hesitate to recommend etrailer.com.
Peter
1/6/2011
Very good prices, worked to get the fastest and cheapest shipping, thanks!
Randy
1/6/2011
Etrailer is excellent in customer service, that is why I shop with you. :-)
Roger
1/6/2011
My bike rack shipment arrived today. Thanks for your promptness and courtesy. Your customer service rep was so very kind, so courteous and professional. She expertly guided me thru my decision process, confirming her understanding of my needs and made the purchase happen with ease and efficiency. I was particularly impressed and grateful for her having emailed me acknowledging my shipment was sent that very evening of my purchase. Initially, the email cited 24-48 hours for shipment to occur; but, this was wonderful as I have a short time line for departure. At this time, I have only removed the rack and 2 locks from packaging and everything appears to have been received. I will assemble and install on van in next few days, load the bikes and head south. At trip's end, I'll log onto your site and comment. Happy New Year and Best Regards.
Steve
1/6/2011
Name brand / high /quality, fast shipping with tracking detail, great prices, Great Gourteous Customer Service. Who could ask for more?
Terry
1/6/2011
Excellent purchasing experience. Your rep was very helpful, even measuring up a key dimension of the item for me.
Daniel
1/5/2011
I am impressed with the speed you shipped out.The item was a flawless install and took 15 minutes. The hardest part was dealing with our frigid weather to do it. :-) Highly recommend and will keep you in mind for my next order. And to think I looked on Ebay first, your company was even better priced for it. Videos you have on-site.....great for those technologically challenged folks.
David
1/5/2011
Easy web site to find what you need. Good prices, great ion. The shipping was fast and the communication was great. I will shop with you again.
Frank
1/5/2011
New vehicle needs hitch, etrailer.com is the place to get it. Easy install, super-fast shipping, great tech support. Im a repeat customer, and would recommend etrailer.com for great service, support, and pricing! A+++
Howard
1/5/2011
Great Company and service from placing the order until receiving the order. Product exceeded expectations in quality. Fast shipping.
Jack
1/5/2011
I enjoyed placing my order with your rep, he was very supportive and I felt comfortable dealing with him. I further like the etrailer.com web site and will use it in the future when needed. Thanks for letting me express my opinion.
Joseph
1/5/2011
Great company with excellent customer service, price match offer stood. Will continue to use them, also advised all the folks I work with. Excellent follow up on the order.
Kenneth
1/5/2011
The service is above and beyond as promised. Almost instant shipping and a free upgrade in shipping method!!..Unbelievable! Many Thanks!
Kerry
1/5/2011
Fantastic service and offering of products. I searched high and low in several local stores and other power tool stores and could not find the exact leaf spring that I needed. eTrailer had the exact model and I was able to get it asap. Thanks for being there when I needed you.
Kory
1/5/2011
Thank you so much for your quick turn-around. Much appreciated!
Mark
1/5/2011
great customer service. Everyone was very personable and respectful. I appreciated the fact that all my questions were answered in a very timely manner and that i felt like someone was doing something for me, not just selling something to me, that is something that is not found in customer service very often anymore.Thankyou for your service!
Matthew
1/5/2011
I am VERY pleased with the service from etrailer! I will DEFINATELY be doing business with them again!
Nick
1/5/2011
My latest order was completed and shipped promptly! I have installed 2 hitches from eTrailer on my cars over the years, and am eagerly awaiting my 3rd this week. All have been exactly the part I needed, and all have performed well!
Noel
1/5/2011
Good site, lots of information and details.
Pat
1/5/2011
Great service is hard to find these days!
Patrick
1/5/2011
Great prices.Fast shipping.Customer service that cant be beat! What more can a person ask for? I am very happy I found your sebsite. While plowing snow with my ATV, I hit the corner of my utility trailer breaking one of the taillights. The price at your site, (including shipping), was half of what the local parts house quoted me for the same light. I'll be sure to tell my friends and family about your website and great prices. Thanks for the great customer service too. :) You upgraded my shipping at no charge. Thats surprising in todays business world.
Richard
1/5/2011
Great selection of products. Easy to find the item I needed. Lots of attention from your staff after I placed my order. I should be receiving my order very quickly. I know I will be back the next time I need something. I highly recommend etrailer.com for your towing and trailer needs.
Robert
1/5/2011
Great price, great service, exceptionally fast delivery! After searching around, I found the price couldnt be beat for the hitch I wanted. I ordered it, although I was concerned it might not arrive before my move date. Not only did I receive an email from a customer service representative the next day addressing my question about projected delivery time, the product arrive two days earlier than expected! Thanks a lot! I will likely be doing business with etrailer.com the next time I need other vehicle accessories.
Ronald
1/5/2011
As always, you guys are on top of your game.
Terry
1/5/2011
Good prices, low shipping cost with fast turn around. Products easy to find and research on the web site.
Thomas
1/5/2011
The buying experience was great. The website was easy to use and the check out was easy and fast. I appreciated the shipping up-grade and it was shipped the same day. Im a satisfied customer. Great company.
Bobby
1/4/2011
An absolute pleasure. great communication, great product, great installation instructions. The trailer hitch worked perfectly!
Brandt
1/4/2011
Excellent,Very informative very easy to order and great instalation instuctions.
Daniel
1/4/2011
Best rv supplies website I found, hands down.When I live in Oregon and order from Missouri there must be a reason.The prices,shipping breaks,courteous phone people,informational e-mails, such as tracking my order,easy searches for parts,messages from people handling the order,etc.I've already recommended you to friends Hats off to the smart person thats running that show
Donald
1/4/2011
Thanks for upgrading my orders shipping from standard to express. Looking forward to receiveing my hitch. Very, very good customer service. Will do more business in the future. Thanks again.
Doyle
1/4/2011
Today I purchased the Tekonsha Prodigy P2 Brake Controller. It was a pleasure dealing etrailer. I had many questions leading up to this purchase and the sale representative was awesome. Through e-mail correspondence she answered all my questions promptly and thoroughly. I will definitely recommend etrailer to family and friends. Thank you.
John
1/4/2011
Curt receiver shipped on schedule, arrived ahead of schedule by one day! Excellent product, installed in about 10 minutes. Great service.
Kevin
1/4/2011
Prompt Shipping. Excellent Communication. Product just as advertised. Satisfied customer!
Lloyd
1/4/2011
Service is very good, website is easy to use, will definetly use etrailer again.
Robert
1/4/2011
To whom it may concern, I wanted to purchase a hoppy plug for my alero, to my amazement, you can`t buy a ready made plug-in system for a car, truck`s, not a problem. So I keyed in 2001 alero trailer, and up you came, thank you for having some thing I want.
Allan
1/3/2011
Ive dealt with a lot of companies over the Internet, but never one more responsive than etrailer.com. What a pleasure to find such a customer centric company. I highly recommend them and look forward to doing additional business with them in the future. Warm regards.
Arthur
1/3/2011
The eTrailer experience has been fabulous so far. I have a very new 2011 Touareg 2, and when I compared other sites, the new model hadnt been loaded on their configuration systems. At eTrailer I found just what I needed, the specs were detailed and complete, and I had my full configuration set up in minutes. I just received notice that my shipment has been upgraded at no charge to faster delivery.
Brad
1/3/2011
Many thanks to you and any others that were involved in making this order happen. I have received all items, the cover is exceptional value for money and fitting was so easy. What made this special for me was your personal e mail to me, not someone just reading off a script and saying how happy they were to assist me when they were not, so thankyou very much again, happy new year to you all.
Derek
1/3/2011
Wow! That's some seriously awesome customer service! I will certainly give you all a glowing review!!!
Elizabeth
1/3/2011
I've ordered alot of products thru alot of web sites / vendors and you guys rock !!!! Definitely a cut above ......Thanks again for paying attention to customer Service and Professional Value.
George
1/3/2011
Thank you for shipping it the way you did, it is rare to have such a high level of customer service. You can bet I Will share with others in my trade, which is Rv transport.
James
1/3/2011
Thank you very much you guys are GREAT!
Peter
1/3/2011
Thank You! You guys rock! Love your products and service.
Phillip
1/3/2011
The order came in perfect condition packed right,the items were all correct as ordered .Good doing business with you,thanks!
Robert
1/3/2011
Very pleased with the entire experience at your shop. Website is very well designed with good selection and choices. Free shipping was great. Instant updates on order status, very nice. Wheels arrived in good boxes, wrapped in bags for easy removal and moving, in good shape, fully inflated. Onto the trailer they went, and they look and work great. Will highly recommend your site.
Rodrick
1/3/2011
I received great service...My order was handled very quickly and professionally...I would not hesitate to do business again with your company...You have a great staff at your compnay. Than you very much!
Steve
1/3/2011
My experience was wonderful, finding exactly what I needed was easy, my items arrived VERY quickly. Overall, I was very pleased with the whole experience. Thanks eTrailer
Jeff
1/1/2011
Placed my order 12/23/10 and got to speek with a live English speaking lady, she was a great help explaining & double checking my order. I am getting my order sooner than I thought I would, with the holidays Christmas & New Year. If it gets here 1/4/11 per UPS, then that will be real fast service. I was told it would be shipped 12/30/10. That seems like 3 bussiness days to me. Thank you, for a great service
Leslie
1/1/2011
Easiest site to purchase tow realted items I have ever used. Even have DVD movies to wacth for the do it your self guy by vehicle type your working on, very simple.
Rodney
1/1/2011
First of all, the company had the product in stock. I was ordering Thule chains, and a lot of the online companies did not have the product in stock. Secondly, the item was processed for shipping the same day that I place the order, and the company generoulsy expedited the shipping without additional cost to me.
Gretchen
12/31/2010
What I think is this is a great company to buy from. The prices are better than RV dealerships by far. My expieriences with the staff has been very good, polite, knowledgable about the products they sell. I have bought a few 5th wheel hitches and other accesories and am a happy camper!
Michael
12/31/2010
Great prices, website. Got what I needed!
Ross
12/31/2010
After shopping locally, and searching the Internet for aTire/Rim assembly for my snowmobile trailer which keeps blowing out the tires, I came across your website, that give a better description as far as load ratings. With the weight of my trailer loaded, I came to the conclusion that the standard Load Rating C was not enough. You where the only site that offered a E rating, at a great price, plus free shipping at a certain Order Price. Confirmation was quick, and you shipped it the same day. Quick and easy..! Thank You so much.
Tim
12/31/2010
5 STAR
Wilbrod
12/31/2010
I like how etrailer is willing to talk to you and send you several notices/updates about your order. I did not spend a lot of money but felt like a star. Thank you: I look forward to working with etrailer again in the future.
Angela
12/30/2010
When I first used etrialer.coms site I had some questions about the wiring setup for my truck.So I contacted etrailer.com and right away I got a response.They were very helpfull they answered all of my questions and from that I made my purchace from them.Just waiting for it to arrive.Thanks!
Bob
12/30/2010
Thank you for your promptness and communication. I wish every company did business like you.
Christopher
12/30/2010
Very easy to find the items we wanted to purchase. In all a very easy shopping day.
Claude
12/30/2010
Wow. Talk about fast service and a free upgrade in shipping. I'm very impressed with the website and the service people. Good job!
David
12/30/2010
Great people, very informative.
Eric
12/30/2010
Thank you. I have never received such immediate and courteous service with an online order, ever. Thank you again.
Jeffrey
12/30/2010
And the crowd goes wild! Appreciate your support! A+ customer service...Happy + healthy new year! Thanks again!
John J
12/30/2010
I would really like to express my gratitude to you’ all on my order arriving in 1 ½ days from the time I ordered it online from etrailer.com. I promise you that I will convey to all my friends, relatives and neighbors how you handled my online order in the time you did and with the expertise in the packaging you performed with the order. How you packaged the Swagman Platform-Style Double Bike Carrier at a total shipping weight of 41 lbs. in three different boxes for security/durability in shipping, added the other items I ordered (Locks)and shipped it totally, at no cost to me. I am truly amazed; this is the only term I know to describe my whole experience with etrailer.com. Keep up this type of “customer service” and you will never have to worry about losing a single customer. I mean it guys, not a scratch or a puncture on any of the items. A Job Well Done!!!!!! I’ll be back………
Mark
12/30/2010
Amazing personal customer relations, i get e-mails from people for confirmations and tracking numbers, not machines. Really low prices and great shipping, i will totally buy from again!
Mike
12/30/2010
Superb customer service.
Renato
12/30/2010
Easy on line ordering Knowledgeable customer service and sales people Video instructions are spot on! Great products & Quick turn around time.
Richard
12/30/2010
Thank you for your special attention and quick response to my order. I will e-mail a photo when the installation is complete. Most of my purchases are via the Internet. It's nice to do do business with people willing to go the extra mile. etrailer.com will defiantly be on my list of (good guys) companies to do additional business with.
Stephen
12/30/2010
Excellent experience - very efficient shipping with e mail status updates among the best I have experienced.
Anthony
12/29/2010
Very pleasurable experience. Great correspondence on status of order.
Edwin
12/29/2010
The etrailer.com website was helpful and easy to use the communication after the sale was excellent and the shipping was faster than expected and was done right, with everything very securely packaged for safe delivery. Highly recommended!
Elisabeth
12/29/2010
Wow, talk about customer service! :D That's awesome! Thanks for upgrading my order! :D We've been shopping for a trailer hitch for a couple months now and kept finding reasons to delay the purchase. I'm so glad we ended up getting it from your company!! I love the web site and the videos that show how to install the hitch. You definitely don't find that on other sites! :) I haven't even received the hitch, yet, and am already singing your praises to my friends and family! HAHA Thanks for the quick response and rapid service! I couldn't be more excited about spending $! LOL
Gabrielle
12/29/2010
I had a great shopping experience with e-trailer. I found what I wanted cheaper than any other place I looked. Plus the shipping was upgraded to 3-5 days and no cost to me. I will definitely use this company again. My brother recommended it to me.
Nancy
12/29/2010
Thank you, that is good news... I have been so impressed by your company's site and all the valuable information that is available there.... including the videos. I would definitely recommend your company to anyone who is needing items you sell....... Me and my brotherinlaw, both just bought new travel trailers, and I have been telling him about your site, and all the good information available there.... Keep up the good work.... I am definitely impressed with your service. Thanks again!
Bob
12/28/2010
Have not yet received item but so far the experience has been very positive, which I expect will continue once I install the hitch on my Hyundai Elantra Touring so I can again carry bikes on my bike rack.
Darrell
12/28/2010
I am shocked at the speed my order was processed. I greatly appreciate the express shipping upgrade. Thank you so much for all of your help!
Hannah
12/28/2010
For a first time buyer from etrailer.com Im very impressed with price, fast shipping and emails. Thanks again.
Hugh
12/28/2010
Thank. Appreciate the regular communications from etrailer and the upgrade in shipping. Look forward to receiving the items.
John
12/28/2010
Very excited about my purchase. I ordered a Trailer Hitch and the goods for his Acadia today. Since the order was over $150. I got free shipping, which always helps. I just received an email from your shipping department saying that they upgraded my shipping to Express and will arrive 3-5 business days-AT NO COST TO ME!!! I'm very impressed so far with the way I have been treated in my transaction. Lets just hope that my man, is just as excited when he gets his belated Christmas present! Thanks etailer.com!
Nicole
12/28/2010
I've been shopping with etrailer.com for a few years now and have received nothing short of great service and products! Shipping is fast, prices are great and the one time I had to call to ask some questions that weren't answered on the website, the customer service rep was friendly and well informed. Sorry brick-and-mortar stores, etrailer.com has my business when it comes to towing needs!
Raymond
12/28/2010
Place the order and had it within two days - Order was correct as well. Great Service!
Robert
12/28/2010
I am very pleased shopping for trailer parts and supplies with etrailer.com. You have a great selection and are very prompt and helpful responding to technical questions about your products. Customer service and technical support is top notch and thats why I continue to shop with etrailer.com. Your web site is easy to use as well.
Steve
12/28/2010
Thank You for the information and thank you for the service. I do some on line work and really think Your rep has gone out of her way to answer questions.
Brian
12/27/2010
I ordered a Hidden Hitch on the morning of December 22nd, using the free shipping option since I wasnt in any hurry, and figured that it probably wouldn't ship until after Christmas. About and hour later I get an email from Nick, telling me that it was already shipped, and was going to be their 3-5 day shipping. What made it even sweeter, it got to my door Christmas Eve. I wonder if your shipping department had some spare reindeer for shipping. etrailer has other items that I intended to comparison shop for, but now I've got no reason to shop elsewhere.
Bryan
12/27/2010
Great service! you should sell the trailer company and lease your web site set up.best and easyest i have ever used !!!!!! top notch web site.
Ed
12/27/2010
I was so please you were able to get the flowthru tailgate to me in time for christmas it was just exactly what we wanted at a very great price thank you!
Juanita
12/27/2010
Thanks so much--It came just in time for Christmas Eve Family Gathering.
Kathy
12/27/2010
Excellent web site!
Larry
12/27/2010
Thank you so much for the prompt service and great communication. It is just what my honey wanted for Christmas and he is happy! Thanks again for the timely Christmas shipping. Appreciate the attention to my order. Happy holidays to you.
Lisa
12/27/2010
Order has arrived. Thanks for the prompt (During Christmas season, no less!!) service/shipping and quality parts. I'm a pleased customer.
Selby S.
12/27/2010
Item arrived Thursday morning thanks again for great service.
Terry
12/27/2010
Excellent service. I ordered a great product. Which I am very pleased with. Was very easy to order online. Then to my surprise my shipping was changed from standard to expedited at no extra cost to me. I ordered this gift on a Monday and it was at my house on Wednesday. Thank you so much for the great service
Candy
12/26/2010
Thank you very much, you guys are on it!!
Chris
12/26/2010
Thank you so much George. May you and yours have the most wonderful, and safe, holiday season you have ever known. Godspeed my friend.
Keith
12/26/2010
Bought this for my sons birthday. great fit. good price. great communication!
Gabriele
12/24/2010
This was the second major purchase I have made from etrailer.com and both times I have been super impressed with the whole process, from exhaustive descriptive notes, pictures of the product, directions in set up and use, shipping time, did someone from etrailer charter a jet just to get my order to me quickly??and accuracy of order. This is a superior company
Peter
12/24/2010
Great experience. My questions were answered promptly and accurately The shipping was fast and the product was as advertised no surprises. I will defiantly be a repeat customer and would recommend you give them a try.
Tony
12/24/2010
Very quick shipping and email notification. Was my first order and will not be my last.
A.j
12/23/2010
So far, I'm very impressed and feeling great about the experience. Your rep was wonderful. I'm a novice and feeling stressed, and she was very patient and helpful. My chains are on their way, and I expect the rest of the experience to be as positive as the beginning.
Ana
12/23/2010
I have always been very happy with the items that I have purchased from you. Have a great day and a Very Merry Christmas.
Craig
12/23/2010
I have my order and have not even open it yet. I am really happy that I found Etrailer.. I wish you and everyone at Etrailer a very Merry Christmas.. and will pass on the great service to my friends..
Elaine
12/23/2010
Thanks for the express shipping, that was a great help. I am an avid snowmobiler and will use you un the future for all my trailer needs. I will also recommend you to my friends! Happy Holidays!
Francesco
12/23/2010
Thank you for all the effort you put into my order. It's rare these days for someone to be as concerned and dedicated! When I do need to order again, etrailer will be at the top of my list.
Gary
12/23/2010
So far, Great!
George
12/23/2010
So far, so good! Fast email confirmations and good customer service and tutorial videos!
Jason
12/23/2010
Great Experience. Everyone went the extra mile to ensure that I had delivery in time for Christmas! thank you!
Joani
12/23/2010
Great customer service is getting harder and harder to find. Thank you so much for the extra effot you put into getting me my fender. I'll try to send some pictures of the installation, and will be sure to recomend E-Trailer to my friends. Thanks alot!
Jonathan
12/23/2010
This is my third purchase from etrailer, and probably won't be my last. I've had excellent customer service and product quality. Everything has always been shipped quickly and has arrived in good condition. I'd definitely refer this company, as it was referred to me by a good friend and loyal etrailer customer as well.
Melissa
12/23/2010
I am a first time customer with etrailer and I wanted to express my thanks for such a great buying experience. Customer service was awesome very informative,polite, and exhibited the true meaning of Customer Service. My order was shipped and delivered just like I was told and was able to track the package status through your website with no problems. l will definitely use etrailer again. Great Job!
Paul
12/23/2010
I have made several purchases from etrailer.com, which have necessitated back-and-forth emails and telephone conversations to determine the correct part. The staff have been very friendly and patient with me. I will continue to shop here.
Anne
12/22/2010
Received my hitch promptly and communication was good.
Evan
12/22/2010
The young lady that helped me was very informative and helpful. this was the first time using your web page and a first time customer. have a MERRY CHRISTMAS!
Fabian
12/22/2010
Easy to order. No problems when calling to change the order. Met competitor pricing. I hope the rest of the experience in product is as good as the initial service.
James
12/22/2010
Great experience. They upgraded shipping so I would get the present early at no cost to me. Good customer service.
Jetta
12/22/2010
Ordered a bag for my back up camera today. In fact, just a few minutes ago. Got confirmation that it had shipped within an hour and at an upgraded for free shipping method. Way to go etrailer!
Jim
12/22/2010
Great web site! Easy to order! Great communication! And it was in stock!
Jody
12/22/2010
Second order with you guys, fast inexpensive shipping, through communication though out the shipping process. Thanks for great service.
Neal
12/22/2010
Everything has gone OK! Looking forward to receiving break assembleis. It is a pleasure to deal with you. I will recommend your company at every opportunity.
Charles
12/21/2010
I made a mistake when I ordered a set of support jacks. After realizing I made a mistake and they responded to me the next day. They also called me about my order. The order was corrected and sent out two days later. I am very pleased with the service I experienced.
Edwin
12/21/2010
Got my shipment today, quick! Thank you very much!
Eric
12/21/2010
So far i am completely satisfied. order was placed with no problems and everything was communicated by staff. i plan on ordering again cargo hitch once i get trailer hitch installed.
George
12/21/2010
I'm pleased with etrailer.com, I ordered this morning and its being shipped this afternoon, I've bought a trailer hitch in the past and it was to me within a couple of days, I will continue to do buisness with this company in the future
James
12/21/2010
I think your site is one of the most customer friendly sites I have ever had the pleasure of shopping at. Everything worked, no product confusions or website hangups. Then to top it all off, you shipped it the same day and upgraded my delivery free of charge. One more important thing, I shopped around, your prices were very competitive. Thanks for the relaxing shopping experience, I will be back.
Ken
12/21/2010
Can't be happier with your service....this is not my first time dealing with etrailer.com.You do a great job and the price is right.
Michael
12/21/2010
Great deal, great service and super, super fast shipping free on top of that!. I have not installed it yet but everything looks great. Truly a one stop shopping experience.
Rich
12/21/2010
Great product, lightning fast service, and a great price. A pleasure doing business with.
Roger
12/21/2010
Thanks for your help and the shipping upgrade. My first order and I appreciate the response. Merry Christmas to you....
William
12/21/2010
Excellent service. Very fast shipping. I would recommend odering from etrailer.com to everyone. Had just what I was looking for.
David
12/20/2010
Quick, efficient, and the trailer wiring kit worked perfectly. This is great considering I live in Canada and the part was shipped from the US.
John
12/20/2010
Thank you so much for the prompt update and follow up. Good start for a new customer, I am impressed. Merry Christmas!
John
12/20/2010
Thank you so much. My shopping experience with eTrailer was already a positive one, but this has really made me a big fan. I'll be sure to spread the word to all of my family and gear head friends!
John
12/20/2010
So far so good! first time customer and I am very happy with the prompt follow up email informing me that the order had shipped along with a tracking number. Don't find enough cust service like that these days.Thanks!
Jonathan
12/20/2010
What an easy process. I watched in the install video and knew this was easy. I ordered the custom cable and brake controller. When the package arrived I watched the video again and then installed it with no issues. Watch the little CD that comes as it will show you the sequence of which buttons to press to set it up. Thanks!
Kirk
12/20/2010
I always shop with e trailer, they do an excellent job with their products and their shipping....I highly recommend to all those wanting quality products and shipping...Thanks Etrailer...
Phil
12/20/2010
I simply don't know how with all the free shipping discounts a company can stay in business. I love it though.
Stephan
12/20/2010
Very Professional Company, great to work with. Will be going with items from E-trailer again. Thanks!
Mario
12/19/2010
We saved your company on our favorites & in future will use for other products you had on the site. We have several vehicles. Happy holidays.
David
12/18/2010
Your reps took great care of me. I had a couple items on backorder and they assisted me with finding substitute items. Their level of service was exceptional. Thank you.
William
12/18/2010
Knowledgable Staff !!! Knew what she was doing !! Keep up the good work. Thank You!
Alvin
12/17/2010
Awesome experience. I tried to get these bike rack parts from another supplier and it was a cluster. Keep up the good work.
Eric
12/17/2010
You guys are the best! I've had nothing but great service from etrailer.com. Merry Christmas!!
Genro Sato
12/17/2010
Has been a good experience, especially sent to Puerto Rico.
Juan
12/17/2010
OMG!! Just thought of this last minute Christmas gift for my son who is 20. Went online, etrailer.com first site that popped up put in the year, make and model of my sons car the site came back with exactly what I needed I placed the order and in a matter of an hour I received an email stating that my items have shipped. You cant ask for a better website or customer service. I will recommend etrailer.com to all my friends and family.
Kimberly
12/17/2010
etrailer was a pleasure to do business with. They shipped my hitch and wiring the next day after it was ordered. Very good communications. I would buy from them anytime. They had the best price on the items I was looking for. A great company to do business with.
Michelle
12/17/2010
You guys are really up on efficiency and customer service! I've added you to my favorites list. I built a little travel trailer (old timey), who knows what I might need?? Merry Christmas to all of you!
Ronald
12/17/2010
Great products and speedy delivery. Thanks!
Steven
12/17/2010
This will be the second time I used etrailer to shop for family and friends and it was so easy, the prices very competitive and the customer service is awesome!! The turnaround time for delivery is very quick too...same day email notice of shipment. I will definitely use them again!
Araceli
12/16/2010
Thanks for upgrading the shipping!! Great salesperson to deal with!
Gary
12/16/2010
The reps are very courteous. Wonderfull service!! I will definite recommend everyone to shop at e-trailer.com , especially when they have promos with no shipping costs.
Gus
12/16/2010
I have recived my complete order and am verry happy with your service. If i ever need anything that you have i will defenatly be ordering from you again. Thank you verry much one happy customer.
Joseph
12/16/2010
The experience was fast and easy, Tks for the up grading in the shipping. Happy Holiday
Robert
12/16/2010
Great web sight.
Todd
12/16/2010
You folks are just too efficient!I will certainly make my next purchases from You. Thanks!
Aj
12/15/2010
Staff was really helpful. Felt that they really knew what they were doing and were pleasant to work with.
Al
12/15/2010
Thank you. I consider this outstanding customer service and will definitely refer friends and family members to your business!
Dwight
12/15/2010
Your Rep was AWESOME. She really knew the products.
Jay
12/15/2010
Everything I ordered ,great product at a great price. I am a returning Customer.
Jim
12/15/2010
Excellent website, great personal service, clear and complete installation and product literature, and quick shipping. Thanks for all your service.
John
12/15/2010
You have a great site and quick service. I will/have told my friends. Thanks alot
John
12/15/2010
Wow was that fast and exactly as stated in your dept. Thank you and have a safe merry christmas!
Kelly
12/15/2010
Great website. Very easy to find what I needed and prompt follow up after ordering. This will be my first stop when I need more parts for my trailers.
Michael
12/15/2010
This is my second edge evolution I have purchased from etrailer. The first was for my 06 f150, and now one for my new 2010 f150. Great products, great service and got both with free shipping. Thanks etrailer.com...
Nicholas
12/15/2010
Great product at a great price. Easy to order and dependable service.
Philip
12/15/2010
I found a similar solenoid on another web site and it was more expensive, the shipping was also a little higher. Your company was prompt and I received confirmation quite promptly. If I have a need to replace other parts in the future, I will certainly be looking to this company.
Rich
12/15/2010
Accurate and quick turnaround on shipping. All products were in-stock and shipped in less than 24 hours. Great e-mail notification and tracking system. Thank you!
Roger
12/15/2010
Outstanding service, very fast out the door delivery. Competitive pricing. I can use etrailer for one stop shopping for my trailer and towing supplies. Thanks again for the service
Tommy
12/15/2010
Hi there, i just wanted to thanks every one from etrailer, i got my roof rack today, i installed , it looks great . thx again.
Jose
12/14/2010
You guys are great !!!
Ron
12/14/2010
wow!!!awesome!
Roy
12/14/2010
My complements on your excellent customer service.
Tom
12/14/2010
Thank you very much. I really appreciate the great customer service, but then, that's why I was shopping with you in the first place... based on a very positive referral from a coworker. I will pass along a similar referral when the opportunity arises.
Wilfred
12/14/2010
After doing a google search on how to install wiring for a trailer hitch, I found a video Posted by etrailer.com. It looked to EZ to be true. Well I ordered the harness and within 2 days I had it in my hands and on the van! I could not ask for more. Thanx for the video and the gr8 product.
Carl
12/13/2010
Very impressed so far.Great customer service great prices. I was on the fence about making a purchase but the sales rep was so efficent .
Charles
12/13/2010
Outstanding!!!!
Clarence B
12/13/2010
Thank you for the free up-grade! I will be glad to share my experience when the transaction is complete. So far "top notch!" Thanks!
Daniel
12/13/2010
MS State hitch cover arrived today,12/13/2010,. Thanks for the promptness in shipping. A VERY good shopping experience.
Dennis
12/13/2010
Thank you for your fast conformation of my order.With in a few minutes the order was filled and on it's way.I see your company has their customers in mind. Friendly people to work with and great follow up. Thanks again.
Dennis
12/13/2010
Just wanted to send a letter of thanks to you guys/gals. Really appreciated the notes keeping me informed of my order. Cannot recall ever receiving such great customer service from anywhere else.
Galen
12/13/2010
I have ordered from you guys in the past and I will order more from you in the future. Why? Because your prices are good and your customer service is exceptional! Thank you for taking the time out to care for your customers.
Gary
12/13/2010
We recently purchased our first travel trailer and I needed literally everything and knew not much of anything. I found etrailer during my online research and placed a large order for everything I'd need to start...reciever, hitch, brake controler, wiring plug etc. I'm no mechanic but with the excellent videos and assistance of etrailer I made great choices and installed everything myself. I saved a bundle and got the best. After a couple of trips we found the little things and storage items we still needed and I just placed my second order with confidence that I've chosen wisely again. With the online and live help coupled to the pricematching and great people on the phone there will never be a reason to buy anywhere else! Thanks to all!
James
12/13/2010
The base plate i ordered arrived today in three days.
John
12/13/2010
Etrailer.com does it right from start to finish. On top of having a great web site, the staff are the best. Keeping in mind, I ordered this in December, about 5 days before our first big snow, here in Ohio. Within an hour of ordering my SnowSport HD plow, I was upgraded to special priority shipping, that was a nice surprise! The plow arrived in about two days, in three boxes, as I ordered the front hitch at the same time. I feel bad for my UPS carrier, these boxes were not for the faint of heart. The assembly went smoothly, the manufacturer uses high end parts and everything is well marked and the instructions are easy to follow. I estimate it took me two hours to get everything put together, with a coffee break in between. I am impressed with the construction, wow. Heavy duty is right! We had four inches of snow yesterday. I opened the garage door and went to work, two pushes to clear the parking spots, and one easy push down the two hundred foot gravel driveway. Like butter. I was done. It took less then 15 minutes. I put this blade on my 2003 rear wheel drive, not 4x4. I backed into the garage and it looked like I had just put the blade on, this blade could last a long time. I love it. I can't wait until we get a foot or more of snow, my wife wants to plow next time. Plus I have cable chains comming from Etrailer, they should be here any day. Thanks a bunch, Etrailer!
Rory
12/13/2010
Thank you for quick shipment and support.
Seraj
12/13/2010
Thanks for bumping up my shipping! I truly appreciate it. You have just earned a repeat customer!
Shane
12/13/2010
When I called to ask about the product I was ordering, the woman I spoke with was very helpful, and although the product I ordered was not in stock at the time, she assured me I would have it before Christmas. I got the package yesterday and tested them out & the quality of the product is excellent for the price! Quick, friendly service with good product, I will definately use them again, and recommend them to others!
Whitney
12/13/2010
Very pleasant experience.
William
12/13/2010
Found the prices great and the service was very efficent
David
12/12/2010
Wow, what great attentive service. I received an email saying that the item was in stock but might not go out that day. I panicked, and thought that my ordered item might not get here in time for our trip, so I called. I was told that I had missed the 3pm cut off but that someone would make sure that it went out THAT day. Sure enough I received an e-mail a few minutes later confirming shipment, a UPS tacking number and a good night sleep! Thank you for a wonderful Christmas: we will use the ordered item for a 10 day ski trip.
Glenn
12/12/2010
Items arrived in 3 days regular shipping. Installed them the next day. My wiring project is complete. I am extremely pleased with etrailer
John
12/12/2010
GREAT!!!! No problems
Robert
12/12/2010
Placed my order. Product was in stock and shipped within 2 or 3 days. Emails were regular enough to give you warm fuzzies.
Rodney
12/12/2010
I tried buying parts for my trailer at trailer supply stores in my area but they dont have the selection and their prices were high. eTrailer has a much better selection with reasonable prices. Another plus is that they process my orders immediately and I get what I ordered in a few days.
Angel
12/11/2010
If you want it fast buy from etrailer.
Bob
12/11/2010
Excellent online business. Genuinely useful QA posts at the bottom of practically every item in their store. Helped me figure out the mystery of ordering hitch parts online and explaining things I was clueless about. This impressed me a lot. Amazingly fast response to my order. Sent at 8:30pm etrailer time, all 4 items shipped before 6:30am. Other online retailers should learn from how etrailer does it.
Ethan
12/11/2010
It was easy to look up the parts I needed. The communication was good . The shipping was fast..
Lee
12/11/2010
I was very happy with the knowledge level of your employees, the prices were great & my order was received promptly. I will definitely use your company again.
Ray
12/11/2010
Great service it was very nice to speak to a person that knew what she was talking about. Fantastic job!!! Thanks!
Robert
12/11/2010
Very Professional helped me find just what I needed, handled my order Lighting fast as always a pleasure to do business with.
Art
12/10/2010
Way to Go! Amazing quick free delivery.
Jack
12/10/2010
Best price, had my parts in 36 hrs.
Jim
12/10/2010
The comprehensive inventory provides many options and applications. These are very valuable to the process of upgrading or repairing your trailer. Thanks.
Lennie
12/10/2010
I've never dealt with eTrailer before, but I am happy to see you folks are responsive and helpful to customer request. I am very glad I discovered your site.
Peter
12/10/2010
Once again, etrailer has done a great job. The price was right, the shipment was delivered promptly and the tracking system is ideal. Ill be back when I need something else which is sold by etrailer.
Robert
12/10/2010
etrailer.com customer support has a very personal touch. I got e-mails from individuals checking on preferences to be sure the order was 100 correct. They even upgraded my shipping at no cost. It was a pleasure doing business with etrailer.com.
Steve
12/10/2010
I placed my order at 2am in the morning. The same morning I got an email stating my order has been shipped. FAST SERVICE! thank you
David
12/9/2010
The service was GREAT!!!!! Very friendly and professional. I was amazed at how quickly my order was taken and shipped out. Thanks so much!!! I would order from you again without hesitation, and will highly recommend etrailer.com.
Dorene
12/9/2010
So far, the two times I have used Etrailer.com, I have been extremely satisfied. I woudl highly recommend to anyone. Feel free to use my recommendation.
Gary
12/9/2010
Excellent product, price, and service.All shipping was free and quick. Very satisfied with the professional courteous treatment and efficieny. Highly recommend.
Gerald
12/9/2010
I was impressed at the speed at which my order was processed and shipped. I ordered late Friday night and my order was shipped on Saturday and I received it on Wednesday, much earlier than I had expected. They expedited the shipping with no extra cost to me. Now I will be able to use the item this weekend, which makes me very happy. Great job guys!!!
Jay
12/9/2010
Thank you very much. This is our second order through etrailer...we appreciate your wonderful service and will definitely be back. Happy holidays!
Jerri
12/9/2010
I got my order exactly one week ago... in Miami, FL... lessthan 5 days from placing my order... incredibly fast. I put it together in 10-15 minutes, installed it on my Toyota Landcruiser, and it's perfect! Even better than I anticipated. Thanks for a great website that described exactly what I was ordering. I'd recommend you guys in a hot New York minute. Thanks...
Richard
12/9/2010
Your company has excellent customer service. Keep up the good work. Thanks again!
Brad
12/8/2010
Great service! My order was placed late in the afternoon. Then, after I received the automatic confirmation, I got a PERSONAL email from the shipping department - stating that they woule be able to get my order shipped THE SAME DAY! Just a few days later, I received my merchandise in a carefully packaged box. I am a repeat customer - and a raving fan. etrailer.com does it right!
Daniel
12/8/2010
Couldn't ask for better service,this is how all businesses should take care of their customers. I wll most definately tell everyone who is looking for towing packages about etrailer as I already told a friend last night.
David
12/8/2010
I bought your hitch last year for my 08 Uplander and it was just what I was looking for and its installion went just like the instructions and it looks great.. Looking forward to installing this one on a Crown Vic. I have enjoyed dealing with your company. Thank You!
Don
12/8/2010
The expedited shipping is appreciated. This us the second time Ive placed an order with you. You have great prices and quality products. Thanks!!
Duane
12/8/2010
Thank you for the free upgrade on the shipping. I appreciate it, and I'm looking forward to mounting the new hitch on my Acura. It's been a pleasure doing business with Etrailer.com
Emory
12/8/2010
Thank You, I will remember your company as one to deal with and pass my experience on as a company that stands behind their products. thanks again
Harold
12/8/2010
I was pleased to find the small part for my Reese 5th wheel hitch on your website. The part was shipped quickly and the tracking procedures offered by your website are real good.
Larry
12/8/2010
Just wanted to thank your company for a fine product. Mounted the trailer hitch onto my Isuzu all by myself and it only took me about an hour.Have towed my trailer for several miles now and I am confident that your product stands behind its name. Customer service was outstanding also. Thank you again..
Linda
12/8/2010
1st Class Service etrailer is my go to place for all things towing. I have always been extremely satisfied with both the products I purchase as well as the excellent service. etrailer also ships lightening fast so I'm never left waiting. I will continue to do business with etrailer and always recommend them to my friends for all their towing needs!
Michael
12/8/2010
the chains arrived today. wow!! that was quick. thanks so much for your kind service, I'll have some peace of mind now as I travel. :)
Michael
12/8/2010
Your Customer Service Rep was A good person to work with. He was able to answer all of my questions and was able to help me with my needs. My order arrived the day he said it would. It is A real pleasure doing business with etrailer. I have etrailer in my favorites.Thanks again!
Norris
12/8/2010
Great Experience...Customer service was great....Thank you.
Orlando
12/8/2010
I was impressed with the speed of delivery. Item was in excellent shape even though the box was a little beat up. Keep up the good work.
Richard
12/8/2010
Iordered a trailer jack with jack foot and it came right on time.the quality of the item was great and i couldn't be happier. thanks e-trailer!
Steve
12/8/2010
This is a really good site. The products were delivered just as they were pictured. The delivery was prompt and the prices are good. I would use etrailer.com again.
Teri
12/8/2010
Found the exact part at a good price. Shipment arrived way earlier than other parts I order from other online stores
Thomas
12/8/2010
The site was very easy to maneuver around and the immediate response to my order showed exceptional care and made me feel like I was a valued customer and not just another order. I recommend etrailer.com to everyone looking for great products and unbelievable customer service!
Tyler
12/8/2010
Great website, service and fast shipping. Hitch installed with no problem.
William
12/8/2010
Very good service, fast friendly, and informative . Thank you.
Bob
12/7/2010
My order arrived on Monday and I installed the roof rack yesterday everything fit perfectly. The roof cross bars look good and solid. Thank you very much!
Carlos
12/7/2010
I placed my order less than 3 hours ago.. and already I have notice that it has shipped !!! I spoke to a etrailer rep about my product selection.. and they were very helpful in guiding me to a bike carrier that met my requirements and my vehicle.. I will definitely return to etrailer.com should I need anything for our many trailers. Thank you !
Carolyn
12/7/2010
Your website was very easy to navigate. It also gave all the information I needed to see on the times I was interested in. Purchasing was simple, price was excellent. Just received notification that the items have been shipped and I was upgraded to 3-5 day shipping for free. What more can I ask for. I will purchase from etrailer again this is not my first purchase from etrailer and I have always been pleased - no only in the shopping experience, but with the quality of the products. Thanks Again!
David
12/7/2010
Excellent service on the hitch and ball mount I ordered from etrailer.com
Greg
12/7/2010
I purchased a back up camera. The selection was great pricing was competitive to better than all. The communications were great and so was delivery. Great job!!
Kevin
12/7/2010
People on the phone are extremely helpful. I only had one of the two bearings that I needed. They not only got me the correct outer bearing. They also got me the races, seals, and washers I needed. All from the one inner bearing.
Lee
12/7/2010
Very Fast!
Matthew
12/7/2010
My experience with etrailer was amazing. They upgraded my shipping for FREE, which was really great of them. I would recommend doing business with etrailer, and would do business again!! A++
Megan
12/7/2010
Ordering was easy and it arrived sooner than expected. Their communication regarding the order status was great. Price was good, as the dealership wanted more than three times what E-Trailers price was.
Richard
12/7/2010
So far so good. I ordered my bike rack and within 4 days I received it at my front door. This included weekends. Thanks for the speedy shipping!
Deborah
12/6/2010
I can't tell you how amazed I am at the ease of installation. I found the 'right plug' and PRESTO. Thank you for the great video and the great service. I hope you guys make money, you deserve it. I will be sending anyone who asks, your way. Thanks again!
Edward
12/6/2010
So far, so good. Nice website and easy to follow. Ill send you a photo. I had a tire fly apart and it blew the fender off. Car behind us drove over it and destroyed it. So the need for a new fender.
Erich
12/6/2010
My wife and I had a very good experience in placeing our order. We had some questions and received a very informative answer by calling the 800#. Thank you.
John
12/6/2010
Great Company!
Paul
12/6/2010
Great product, great company, with super fast shipping.thank you for upgrading my shipping,and a very pleasant transaction. i will gladly pass on my experience with others,and look forward to do future business with e-trailer. thanks again.
Walter
12/6/2010
Very fast shipping and the lowest price ANYWHERE! $450 less that retail!! Will gladly shop here again.
Emily
12/5/2010
Superb - The communication and service with e-trailer were excellent - Delivery was right on the money!!! Great job - The Folks at E-Trailer restored my confidence in companies who offer great service and make good on their commitments.
Kevin
12/5/2010
I think etrailer is probably the best online company I have ever dealt with. Their prices are the best I have found anywhere.
Michael
12/5/2010
I am very satisfied with the help that each of the customer service persons did to help me with my order. I looked at the videos to install the hitch and receiver. I was able to do the job in less then an hour. Thanks again for your service and the people who work for you.
Phil
12/5/2010
asy site to navigate. Helpful over the phone, too.
Bob
12/4/2010
Superior service in filling and shipping order. The hitch went on without a hitch pun intended. The wiring harness was more difficult mainly because of the configuration of the space around the tail lights of my van however, the job was eventually completed and works perfectly. Summary, good products, excellent service, excellent outcome. Will definitely look here if/when next I need towing stuff.
Frederick
12/4/2010
Some companies have a great product but a poor website. Some companies have a so-so product but a great website. Etrailer has both great products and a great website. They are the Newegg of the trailer/towing companies.
Matt
12/4/2010
Well after checking the tracking of my order which was to be delv on 12/6, what do I find on my door step? the order 3days earlier than expected. great job! Thanks.
Ron
12/4/2010
Buying is so easy and the people are very friendly and go out of their way to help you. My husband loves this company because they provide videos on how to attach all the equipment. He said he would never be able to do these things by himself without the videos. This saves us money because we can do the work ourselves. Thanks so much.
Shelli
12/4/2010
It was very easy for me to find my product and order it. My tailgate arrived in just a few days and it was east to put together and install. etraqiler is a nice place to do business.
Charles
12/3/2010
Just wanted to let you know how pleased I was with my recent purchase from your company. You have set the standard by which all other companies should be measured. Your website was easy to use and the selection was excellent with detailed instructions and videos of both installations. Prices were the best I could find and I even got free shipping. Communication after the sale was quick and informative. I knew exactly where my items were at all times in transit. My items were shipped immediately, packed well, and arrived in good condition. You delivered everything you promised and more. I will be purchasing another trailer hitch and wiring harness next month from you for our second vehicle. Ive bookmarked your site for future reference and will recommend your company to everyone I know. Just wanted to share my great shopping experience and tell you to keep up the great work. Keeping doing what you are doing because it does make a difference! Thank you.
Charles
12/3/2010
fast enjoyable great service great feed back on order and follow up on shipping THANKS
Claude W
12/3/2010
I am really happy with etrailers service. I received the proper receiver hitch that I ordered in excellent condition & it arrived extremely quickly. Thank you very much!
Dan
12/3/2010
It was quick and easy to order on your site.
David E
12/3/2010
My experience in dealing with you and your company could not have been more perfect. Your product knowledge helped me make a decision in an area I have no backround in and your advice paid off. The installation went flawlessly and the entire transaction has been a pleasure. The shipment arrived as scheduled, the components were correct and the Hidden Hitch is truly "hidden" on my vehicle. Thank you very much and Happy Holidays to you and the entire Etrailer family!
Gary
12/3/2010
I am very impressed with your company. Everything fit as it should and the order arrived very quickly. I appreciate the manner in which this transaction was conducted.
Greg
12/3/2010
I found just what i needed on your web sit. It was fast and easy. The hitch I received was top notch. I also received it fast. You guys ROCK !!!
James
12/3/2010
Wow !!! you guys rock!!! Haven't seen this tupe of customer service in a long time!! thanks
Joe
12/3/2010
Found the site and information easy to use. The service was great the first time I placed an order and they followed up nicely. When sending E-mails with questions they responded quickly and efficiencely. The answers were straight and no run arounds. Hence the reason I used them a second time.
John
12/3/2010
I have used etrailer.com several times over the past few years and I have found the company to be first class every time. Excellent equipment and choices t choose from.
Kelly
12/3/2010
Product was as described. Shipped in 3 days.
Merlin
12/3/2010
I received my BBQ cover the day after I ordered.Excellent service and the price was very good.
Patricia
12/3/2010
Price & communication were excellent. Shipping was really quick. I was notified without having to ask via email of shipping/tracking info. I would definitely recommend them.
Paul
12/3/2010
Happy Holiday : Thank You for shipping upgrade !
Robert
12/3/2010
Thank You for the Upgrade special priorty my experience is nothing short of Fantastic, a breath of fresh air in making a purchase online. Your Web site design is easy to navigate and user friendly. The Video's displaying Products and how to install them along with your professionalism through the whole purchasing process including this communication and all follow up is what influenced my decision to make my purchase. I will tell everyone about my experience and recommend your store for their next purchase. Again this how Businesses stay in Business and suceed. Again, Thank You very very much. I will purchase from you in the future.
Rodney
12/3/2010
Very fast, acurate and dependable service. Thank you.
Stephen
12/3/2010
What can I say Your site was easy to navigate. Your service was excellent. My order was shipped and arrived before estimated time I hope your business continues to grow. Thank you!
Sven
12/3/2010
UPS just delivered my order...........now that was crazy fast! Thanks!
Brian
12/2/2010
So easy to find what I wanted and order it. Prices were very good and Items shipped within 2 Days.
Danny
12/2/2010
I've been very pleased with the speed and efficient way our orders have been handled. The products are always pictured and explained in a way you would have trouble making a mistake on your order. I appreciate the way every step thats taken to send my order is reported to me via e-mail. Its almost like I'm there myself. I'm never worried about whats happening with my order. I may sound a little redundant, but I dont care. Keep up the good work.
Darryl
12/2/2010
They were very prompt, and even upgraded my shipping from standard to express at no additional cost! Going the extra mile like this will ensure that eTrailer.com receives my business in the future. I would recommend them to all my friends and family.
Jason
12/2/2010
Great website and shipping!
Jeff
12/2/2010
As usual awesome experience!!!!
Jeffrey
12/2/2010
Outstanding customer service, the order was placed, acknowledged, shipped and received in 3 days.
Mike
12/2/2010
Product was as described. Seems to be good quality. Fast shipping.
Mordechai
12/2/2010
Excellent. Very impressive.
Robert
12/2/2010
Order filled, shipped and delivered in three days. Ya cant beat that with a stick!!
Ronnie
12/2/2010
Received my tires and wheels yesterday, good buy and just what I wanted. I needed heavy duty tires for my Tow Dolly as I want to use it to take my classic car to car shows behind my motorhome. Great tires, good load range and ply and will handle the load of my car safely. Other tires I looked at were too low of a load range and cost more, so I feel I got a great buy and quick shipping. Thanks!
Stanley
12/2/2010
Received Dec. 1st....thank you, exactly what I needed!
Tony
12/2/2010
Excellent experience! Really liked the videos you have available as they helped me make the decision to go with the Roadmaster baseplate for my new Honda Fit. Your internet website is the best I have seen and the price and free shipping is a big plus. Shipment was fast!
Clair
12/1/2010
Perhaps the best internet purchase experience ever. Loved the instructional videos, and you gave me an expedited shipping without extra cost. And your prices were very good. A++
Dave
12/1/2010
You guys are great! I have ordered several items from you over the past 3 or 4 yrs and have always been satisfied, but you keep improving! I placed an order for a bike rack on Black Friday, got the confirmation of order and then a confirmation of shipping the same day.. Then UPS ped the package off on Tuesday! Also the video on assembly on your website is really helpful. Keep up the good work!
David
12/1/2010
I don't know how you guys got my order out so fast over the Thanksgiving Holiday. Thank you for another smooth transaction.
Eric
12/1/2010
Excellent customer service, good prices and good selection!
Mark
12/1/2010
etrailer did a wonderful job. I have a break controller and needed the wiring harness. I searched through your website to find the correct harness. I found it, and purchased it online. Then, as a bonus you upgraded my shipping, which helped out greatly. Thank You very much. I will probably be looking to buy some trailer tires in the near future and have found some on your website. Thanks again.
Matthew
12/1/2010
I found etrailer on the internet. Prices were very good. I placed the order. Minutes later I had an e-mail conformation. Within a couple of hours I had an e-mail conformation that the items were shipped. Etrailer also upgraded my shipping without any additional charge so I could get these items quicker. So far the shopping experience has been good without any problems what so ever. I strongly reccomend etrailer.
Robert
12/1/2010
Absolutely wonderful.
Velton
12/1/2010
I was impressed with etrailers quick response to my online order and their personal touch. In their confirmation email of my order, they addressed me personally an also upgraded my shipping so we got our product sooner at no extra charge. The product was perfect when it arrived. Thanks!
Anne Marie
11/30/2010
Very user-friendly website. I highly recommend.
Anthony
11/30/2010
Awesome price! Got item quickly! Friendly customer service agent! Thanks!
Brian
11/30/2010
Great place to shop.Fair prices. Fast shipping.
Dave
11/30/2010
I have never ordered trailer wheels or tires but my sister needed them for their trailer. I must say it was very easy to order from your company- I watched the video and then spoke to the salesperson to make sure I had done things right. The order was completed on a Sunday shipped on Monday. I have passed the word to my friends about the great service.
Gladys
11/30/2010
Incredible customer service, fast and good prices. What do you expect more?
Jean-philippe
11/30/2010
Very well laid out website. Easy to navigate. Even for me.
Jim
11/30/2010
I got to your site through an item on my sons Christmas where he put the link. I was extremely pleased to see the email that shipping was upgraded to Express Shipping and no additional cost as well as the quick turn around time from the time of the order until the shipping. The quick service will definitely bring me back to you when I need trailering item. We have two trailers of our own. Thanks again for excellent service.
Lynn
11/30/2010
I have not yet received my second order from you yet but it has been shipped. I can say already that your service is very prompt and friendly from my last order of a trailer hitch and now the wire harness on my latest order. Keep up the good work.
Mark
11/30/2010
This is my third purchase from etrailer, all three have been the same, Prompt and accurate. Its nice to do business with a company that you can count on to send the right product in an expediant manor.
Marvin
11/30/2010
Watched the video, got the hitch. the hitch was so easy to put on. the wire harness for my vehicle was almost to easy.
Mike
11/30/2010
Got what i wanted at a great price. Thanks Also selection was the best on the net.
MJW
11/30/2010
VERY VERY FAST!!
Phil
11/30/2010
I think e trailer is great. I have purchased many different items and they all work better than expected. The how to videos informing potential buyers about products is priceless. E trailer also keeps you up to date regarding shipping. E trailer is a great place to shop!
Philip Kelly
11/30/2010
Thank you for the quick service! I appreciate the follow-up email, too. P.S. I have definitely bookmarked your webstie.
Ted
11/30/2010
Service was outstanding from the bigginning ordering to the end. Muliple communications kept me in the loop and allowed me to let my wife know when it will arrive so she could schedule installation with you.
Dan
11/29/2010
Great people, great products, great prices. very fast shippers, will buy all my trailer parts from them.
Donnie
11/29/2010
This is the second time I have ordered from Etrailer. They have what you want,and get it right out to you. Anything towing, I ordered a Hitch cargo carrier for my son last Christmas. I used it to haul my 3 wheel HCscooter fits great, So I ordered one for myself. I am very happy with the service I get here, and will use Etrailer again!
Jason
11/29/2010
ez to navigate website... quick turnaround on sale and follow-up by etrailer excellent...
Jim
11/29/2010
Thank you so very much for the stiller service!!!
Malcolm
11/29/2010
What can you say about a company like etrailer where you can order and get it shipped the same day except fantastic. Customer service answered my question quickly, accurately and in a professional manner. Thanks for the great service!
Richard
11/29/2010
Good customer service creates repeat orders. I will remember etrailer because you rmembered me.
Stephen
11/29/2010
Absolutely the best place online to buy trailer parts. Really good prices and FAST shipping. How can you beat it!!!!!! Got my wheel today. I've had fast shipping before but this is crazy. I want you to know I really thank you for excellent customer service. Ya'll are the best.
William
11/29/2010
This company is the best! Ive had such hassles at other sites.
Bob
11/27/2010
etrailer.com, I recieved part we ordered today, good condition,very pleased with the quick shipping of order. Looking forward to ordering parts again. Thanks a bushel.
George
11/27/2010
Very nice people there will go the extra mile to help someone with there order. Will do bussiness with them again in the near future.
Jim
11/27/2010
I will be recomending Etrailer .com to everyone I know. I recievied my hitch and wiring harness very fast and it was easy to install. Thanks for the great service and the very helpful videos.
Bill
11/26/2010
Excellent people skills on the other end of the phone. Knew the product well. First up on the web search.
Caitlin
11/26/2010
Fast, secure shipping, Product arrive earlier than expected. Looking forward to doing business again
Chris
11/26/2010
Exceptional public relations. Will buy again.
Chuck
11/26/2010
Always Amazing!
Jeff
11/26/2010
I have ordered several items from a number of websites, but have never had an order ship within 4 hours of placing the order. Simply put, etrailer has amazing customer service and I will be doing much more business with this company in the future.
Michael
11/26/2010
etrailer responded quickly to change my order when I realize I had ordered the wrong extension for our new cargo roof carrier. And the order was shipped the very next day!!!!! I will shop at etrailer again.
Karen
11/25/2010
Excellent service . Great price. Prompt shipment.
Gabriel
11/24/2010
WOW, thanks. First time dealing with you guys and I'm very impressed!!!! Will pass your name along to others I know.
Kevin
11/24/2010
Etrailer carries a good product line and has fast shipping, A1 to deal with, thanks.
Marc
11/24/2010
I was very pleased with everyone at etrailer from the girl I placed my order with, to the Rep who I called with a technical question, and lastly a girl named who was sending out a replacement component for the wiring harness I ordered originally. I will definitely order from etrailer in the future. Your customer service is second to none.
Robert
11/24/2010
E-Trailer upgraded shipping at no cost. Tthe installation video was extremely helpful. Covered the exact vehicle and I knew what to expect and step and step how to install.Ordered on a Monday night, arrived on Wednesday. Everything was perfect.
William
11/24/2010
I was delighted with my first purchase from etrailer.com. I purchased a Thule Doubletrack Bike Rack. Not only was the price better than a lot of other bike equipment sites, the shipping was free and their Customer Service Dept was able to upgrade delivery to 3 to 5 day express at no additional charge. I placed order on Friday and had rack mounted on my truck by the following Wednesday evening and I didnt have to leave my house. I've already recommended etrailer to some of my co-workers who asked where I got my bike rack. Keep up excellent service.
William
11/24/2010
Your pricing was the best. Everything was installed very quickly with no problems. Your video was a real nice assist. I will recomend your company.
William
11/24/2010
Thank you for the special priority consideration to my order. Little things like this are what differentiate great companies from the rest of the industry. Thank you again for your service.
Jacob
11/23/2010
I will recommend you to all the service is outstanding. You kept me informed as to the status of my order at all times. I thank you very much, has been a pleasure doing business with you!
Karen
11/23/2010
Your company was a pleasure to do business with!
Richard
11/23/2010
Your service is great! You kept me updated to when my order was to be shipped. I will order from etrailer in the near future.
Steven
11/23/2010
They shipped it fast, it installed easily and just like the directions said !, and the bike carrier is MUCH sturdier than I thought it'd be... Now if only Microsoft products worked this well... The price was great, the shipping was great, the products are great, what else can I say?
Brian
11/22/2010
I have ordered items on three different occasions and each time the items shipped immediately and arrived in good condition. Each item was as advertised and fit my vehicles as described. Ill come back again. Overall Rating: 5 Stars
Daniel
11/22/2010
Awesome!!! I'm a member of our local search and rescue team, and I need this to be able to tow our Argo rescue vehicle - Thanks to turning around so quickly!!!
Dennis
11/22/2010
Purchasing experience was good. Found product I was looking for and best price I found.
Dennis
11/22/2010
Smooth, fast purchase.
Graham
11/22/2010
You guys Rock!!!
Greg
11/22/2010
Awesome company to deal with. Everthing I ordered arrived super fast and was correct for my vehicle. Couldn't have asked for a better supplier to get my parts from! Thanks e-trailer!!
Gregory
11/22/2010
Easily found what I needed, ordered and it was shipped the next day. Fair price and great service.
James
11/22/2010
Thanks. That's what I call service.
Tommy
11/22/2010
Impressive service. I appreciate the thorough communications regarding my order. eTrailer informed me of the status of the order from the initial order up to, and including shipment. The package was also reinforced with extra tape for additional security of the equipment. The order was filled and shipped immediately, and UPS provided excellent delivery service. Thank you for your service, I will definitely consider eTrailer for any future needs.
Charles
11/20/2010
I really appreciate the prompt updates through out the whole order process. Make me feel like I am dealing with a local dealer. Very Much appreciated..
Joel
11/20/2010
Ordered two packs of trailer frame wire clips. Price was excellent. Shipping charges were decent, and order arrived in a timely manner.
Joel
11/20/2010
Excellent, complete, accurate product information. Excellent follow up on shipping.
Allen
11/19/2010
I got exactly what I ordered and what I needed for my 2000 Ford Crown Victoria P71. It came to me much faster than I anticipated. The trailer hitch was boxed packaged well and arrived in A-1 condition. I was extremely pleased with the ease of installation and the quality of workmanship that was put into making the trailer hitch. Thanks a bunch!
Delmas
11/19/2010
This was my first time using the site and making a purchase. Very pleased! I especially appreciated the free upgrade on shipping! It was a pleasant surprise. I will definitely shop with here again and will pass it on to others.
Donna
11/19/2010
This was my second encounter with etrailer, this time I ordered tires/wheels for my pop-up. The Rep did a great job checking to see if they were in stock, physically finding them and then expediting the process. Your shipping department did a outstanding job of getting the tires to me before I expected them. I highly recommend etrailer and especially these two employees.
Gerald
11/19/2010
Your Service is Excellent. The Website and shopping was easy as could be.
John
11/19/2010
Your group provided expert advice to assist me in ordering the correct product. My item arrived when you said it would and was exactly what I needed. Thanks to you guys! Love the free shipping and awesome customer service. Thanks for all of your help, will definitely shop your site again.
Tony
11/19/2010
Good product, best price, fast shipping and the how-to video made the installation painless. I highly recommend this company.
Al
11/18/2010
This is not my first purchase from etrailer and it won't be my last. Excellent service, with great prices! I am a senior female who does most of my work, etrailer greatly helps me find products and instuctions I need to complete my projects . THANKS!
Alice
11/18/2010
I received my tow hitch and loop today. it`s a quality hitch and loop. Thanks for the quick delivery. Great customer service.
Bob
11/18/2010
My experience with etrailer was very good and I really appreciate good service. thanks again!
Charles
11/18/2010
I have been pleasingly surprised at how responsive you all are. I call it good old customer service. I am positive I will be dealing with your company again.
Charles D.
11/18/2010
Great!!!! I have ordered twice from etrailer.com and both orders has shipped the same day as ordered. I appreciate a company that reacts so fast to their customers needs. Thank You...
David
11/18/2010
Good shopping experience- good technical information on website, great section, great prices, fast shipping.
Eric
11/18/2010
Perfect fit to my car, arrives in time from Miami to Chile and carto box with no damages.
Jorge
11/18/2010
Thanks - your site was very helpful. The video's really gave me confidence that I can install on my own. btw - the dealer quoted me $695 for the hitch installed
Mark
11/18/2010
Excellent prices, delivery quality, and service. I will use this retailer in the future and recommend to anyone that needs their products! Thank you for your professional attitude and sales service.
Mel
11/18/2010
Awesome. Great job. Thanks for your follow through to make it happen.
Michael
11/18/2010
I just wanted to take the time to thank you for the service you provided me. The new bike carrier and hitch are wonderful and everything I expected. The exchange was smooth and quick. Thank you again for making my experience with your company a great one.Thank you!
Steve
11/18/2010
Wow is all i can say i placed a order on 11-16-2010 and will get to my front door on 11-18-2010 thats fast i also love the way etrailer.com sent me a email to let me know everything and anything i need to know about my order i will be shopping here again
Daniel
11/17/2010
Excellent company. Great communication, great prices and very fast service. It was a pleasure doing business with you.
Dave
11/17/2010
As others previously stated, shipping was fast.
Elijah
11/17/2010
I think that e-trailer is a great place to shop and I know that I will return and I will shop for other supplies and products.
Harold
11/17/2010
I got your emails and just want to let you know treating people as nice and friendly as you all is unheard of in this day and age unless there ripping you off, but your stuff is the best at the best prices in the us.Please tell the rep thanks for all the extra help she goes out of her way to help everyone.You people are amasing.
Jack
11/17/2010
Used your site once before for my trailer needs. This will be the only site I use for all my trailering needs.
James
11/17/2010
I ordered the springs I needed on Saturday, they were shipped on the same day and I received them today Wednesday. What a great service. Try eTrailer and see for yourself.
John
11/17/2010
I just thought I'd provide you some customer feedback on my shopping experience with etrailer.com. The online ordering process is good. your website is intuitive and easy to navigate and the response from you folks in customer service has been great. As for the products, I'm very happy with the trailer hitch and other associated accessories I've received.
Joseph
11/17/2010
It was a great experience, prompt service and best prices. I recommend etrailer.com to everyone.
Kevin
11/17/2010
Wow. Talk about good service! I received my package today at around noon. Everything I ordered is there. I cannot believe the speed with which you worked. I only ordered this yesterday. Thanks so much for your great service.
Ray
11/17/2010
Yoo exceeded my expectations with your service and attention to detail- I felt you genuinely cared about taking care of my trransaction properly and timely. Thank You.
Stephen
11/17/2010
Great communication, great prices. Thank you, I'll be back.
Tony
11/17/2010
Site was easy to use and the price was good.
Arthur
11/16/2010
I buy all of my trailer / hauling equipment from etrailer. They have the best prices, fastest shipping and carry all the different varieties of equipment so I dont have to settle for something thats close to what I need - I get exactly what I need and I dont have to waste time hunting around town for it. Excellent service!
Broderick
11/16/2010
Thanks for the efficient way you handled this order - My wife is especially grateful to have the rack for our trip.
David
11/16/2010
Excellent experience with etrailer. Products were exactly as advertised. Customer service went out of their way by contacting UPS and arranging pickup at UPS facility as we were leaving town on the scheduled delivery day. Products were easy to assemble, instructions were clear and all the parts were there. - Thanks etrailer.
Jeffery
11/16/2010
Thanks very much. That's what I call customer service! Best regards.
Michael
11/16/2010
Availability, price and delivery were all better than expected and much better than the local shops I checked trying to find suspension parts for my trailer. The first order I placed worked out even better than I hoped so etrailer.com was at the top of my list when I needed some additinoal parts to complete the project. Keep up the good work!
Richard
11/16/2010
Very nice hitch...very fast shipping...you guy have your stuff together everything was well worth the money.
Richard
11/16/2010
Very professional. Thanks!
Smokey
11/16/2010
By far, the fastest order response & shipping I've ever seen.
Stephen
11/16/2010
This is the second time ordering from etrailer. I have found their prices among the lowest, their service top notch and I have received every thing in record time. The one time I called, their staff was courteous, polite and knowledgeable. I will use them again.
Tom
11/16/2010
Wow, how is it possible to impress a customer when you are selling towing hitches? If I got this kind of service at restaurants, there would always be a 20 tip. Thanks.
Tony
11/16/2010
These guys don’t play around. Fast shipping great service. I work for a national mail order company and I think I know how customers want to be treated. And so do you guys! Fast Email response and follow up, fast and affordable shipping. Keep up the great work!
Wayne
11/16/2010
One of the easiest transactions I have ever had with online shopping! The order shipped the very next day and I was updated every step of the way!
Cindy
11/15/2010
Sales rep was very helpful and knowlegable and guided me to the right product to solve my wiring problem.
Eugene
11/15/2010
So stoked to have found you guys. Excellent service and the parts fit perfectly. Just saved me $$ by fixing the jack instead of replacing. Thanks!
Greg
11/15/2010
The part I ordered was out of stock. They emailed to let me know and suggested a different part which worked perfectly. Thanks a bunch!
James
11/15/2010
I have purchased 3 orders from ETRAILER. All 3 orders were properly packaged and delivered quickly. I had a wiring problem with the trailer kit. The Technician quickly identified the problem and offered the correct solution.
John
11/15/2010
Thank you so much. Excellent and courteous assistance and prompt shipping as stated. I will continue to look here for any future needs. Thanks again.
Kelly
11/15/2010
Excellent Service and thanks for the upgrade on Shipping. Been procrastinating on getting these items for a long time now. thanks again for keeping me informed on tracking etc...
Marc
11/15/2010
I have ordered from eTrailer several times and have been extremely pleased with the service.
Rhonda
11/15/2010
Quick ship, as advertised, recommended to all.
Steven
11/15/2010
Allways great, fast service and great prices on great products. Thanks!
Timothy
11/15/2010
I ordered a Hidden Hitch and trailer wiring. Even with the free shipping offer, my order arrived in less than a week. Every part fit perfectly, and I now have a towing/bike carrier capability that I wanted, at a much lower cost than the dealer-installed alternative.
Jim
11/14/2010
Awesome service. First - you had exactly what I was looking for. Second - Lots of communication about my order. Third - Free Upgrade to 3 day shipping. What is not to like about this??? Thanks etrailer!!
Mike
11/14/2010
Everything went great, customer service was there to answer questions...plus the items look great on my H3...looking forward to do more shopping with you guys
Bob
11/13/2010
This was my second purchase from etrailer and I was pleased with the way everyone worked to make my order correct.I would recommend etrailer to my family or friends.
Larry
11/13/2010
Your Customer Service Rep was great to work with. Stopped me from buying a carrier that would not have worked. Also with the detailed shipping info and getting the order out quickly, to meet our vacation start date. If everyone else in your company is like her. I imagine you have a great staff. I will recommend you to others and will be purchasing from your company again in the future. Was a great experience from start to finish.
Mark A.
11/13/2010
eTrailer is amazing. Top quality products and low prices, super fast shipping, great data sheets and videos and customer service that should be the envy of retailers everywhere. This is my third order from eTrailer, and I really did not shop anywhere else for the hitch for my new car.
Ronald
11/13/2010
Great place to shop.
Sam
11/13/2010
Good service, quick friendly and helpful! Will shop your site again.
Tony
11/13/2010
I just placed my order today. As long as everything arrives, it will have been a very easy experience. Note that your you tube installation videos are VERY useful and actually was how i ended up at your site. Thanks!
Andrew
11/12/2010
Great Product! Price was right. Receiver hitch Tube cover Square Led Multi-reflector 4. Really gets their attention. Quick to ship all around excellent experience !!! This is why we buy from etrailer. THANKS!
Art
11/12/2010
Thanks. You have exceeded my expectations!!!.
Bob
11/12/2010
Bought a towing wiring harness for a Honda Pilot. Product is high quality, and installation was super easy with included instructions and video.
David
11/12/2010
I purchased the Hidden Hitch tow bar assembly and I found your directions complete, I had the entire assembly bolted in place in 15 minutes working on the driveway. Thanks!!
Fred
11/12/2010
Thank you very much! It's really a pleasure dealing with eTrailer! I will sure recommend your site to my friends.
Jeffrey
11/12/2010
Staff was very helpful even after additional inquiries following initial contact. Item shipped quickly and company honored price match. Thank you.
JT
11/12/2010
I was impressed with etrailer from the moment I googled a request for info on hooking up my brake controller. The installation page was superb with excellent pictures, and the link which enabled me to purchase the right adapter was spot on. The adapter arrived sooner than expected, was priced below what I had anticipated, and performed perfectly! It was an outstanding experience, and I highly recommend etrailer.
Larry
11/12/2010
I bought a trailer hitch and hitch lock on Wednesday night, and received them Friday afternoon! They upgraded my shipping for free. In addition to the very fast shipping the items arrived safe and sound and are just what I wanted. I couldn't be more impressed! Thank you etrailer!
Luke
11/12/2010
These guys are great. they are so quick and responsive. When I had to do a return, they were so great, too. thanks!
Maria
11/12/2010
My order was shipped within minutes and looking up the part was a snap.
Mike
11/12/2010
I just want to say to all of you involved in fulfilling my order, Thank you Very Much! I have never been treated so wonderfully by an online vendor and so quick. I will tell all that I know how wonderful you are.Thank you.
Travis
11/12/2010
thank you to the customer service rep, she was very helpful!
Victor
11/12/2010
My experiences purchasing from etrailer.com have all been good. They have good prices, good products, reasonalble shipping rates and fast service. I highly recommend etrailer.com.
Charles
11/11/2010
Arrived quickly, fit easily, Great job.
Cliff
11/11/2010
So far the best online shopping experience I have ever had. Responding almost immediately by email and upgraded my shipping at no cost to me. Other sites could learn from etrailer.
Douglas
11/11/2010
I want to thank you for your attention to this, and being so customer freindly. I will be sure to check back here whenever I need racks, etc. Thank you!
Gad
11/11/2010
Recently bought my Roadmaster bracket and a couple weeks later my Falcon 2 AT tow bar at etrailer. Great to deal with! Shipped out free! and recieved it promptly and as ordered. Great online tracking info & follow-up with excellent prices! A very good online shopping experience-much better than some others I have used. I highly recommend them!
Gene
11/11/2010
Thank you for upgrading my order. That kind of customer service is very rare today. I will definitely tell my friends about etrailers. Your website grabbed my attention and provides excellent information and videos for the new trailer owner! Thank you again for your special care of my order.
Jay
11/11/2010
Great service, Fenders delivered this morning. Thanks.
Joseph
11/11/2010
Your service is great, will keep your website on my 'favorites' list for future use.
Mary
11/11/2010
Great product. works great. Efficient and accurate processing. Thanks
Peter
11/11/2010
Determining what to order and how to configure could not have been any easier. This is a full service outfit, make no mistake about it and the on-line / email follow up experience lacks zero, zero. In a word, impressive........Will not hesitate to do business with them again.
Randy
11/11/2010
The best online shopping experience I ever had. The Customer service is great. And they are very fast!
Volker
11/11/2010
I would like to personally thank etrailer's shipper for this help in getting the hitch to us sooner at no extra cost! We plan to use it on our upcoming trip to Florida and having it here a little bit sooner will really help enable to ensure proper installation and also allow us to test it out before we make our trip! What a great company you are! This is my first time using your company, but if this is the kind of service that you provide it will certainly not be my last. Thanks again so much!
Jeremy
11/10/2010
I thought that you have a great site. You have a great site and I will tell my friends about it.. Good Job...
John
11/10/2010
Thanks so much for the trailer hitch. The hitch was delivered way before I thought I would ever receive it. The shipping was so fast I could not believe it. Communication was excellent. You run a great company and I will definitely recommend you to anyone who is looking for a hitch. Keep up the great work! Many thanks!!!
Sondra
11/10/2010
I work for a company that sells lights etc and believe it or not you beat their price by $5.00 each even with the shipping. Very happy so far!
Tim
11/10/2010
I am happy with the products and very happy with the service from etrailer.
Jeff
11/9/2010
This was my first buy from etrailer and the experience was beyond my expectations. The order was shipped very quickly and arrived prior to the expected date. The instructions for the hitch and wiring kit were clear and the video was an extra help. I would recommend etrailer to anyone!
John
11/9/2010
Found what I want quickly, including some information on tire inflation I didnt know....Shipping was upgraded at no extra cost....and I never had to leave my home to go shopping for a tire saving time and money!What more could u ask for???
Louis
11/9/2010
Very happy with customer service.
Trung
11/9/2010
This is my second order with etrailer. Very satified with my experiences.
Blaine
11/8/2010
The transaction was easy and with very fast shipping. I recommend etrailer to anyone needing tariler parts. Thanks for the GREAT customer service.
James
11/8/2010
Your telephone rep was very helpful. This is the first time that I have done business with your company. Thanks for your help.
Jeannie
11/8/2010
Very nice folks to deal with, and I appreciated their fast shipping!
Kelly
11/8/2010
Thank you! Again - your communication on this one was exceptional!
Laura
11/8/2010
Just wanted to say it was a pleasure to order from you. Thanks, and keep up the good work. I will do business with you in the future.
Ricky
11/8/2010
Wow, what can I say? These folks are incredible with support, customer service, communication. They got my order out faster than promised, and even provided upgraded shipping at no additional cost. I cannot begin to describe how impressive that is in this day and age. Anyone needing anything related to vehicle parts for towing should definitely go to etrailer.com first before they go anywhere else. You wont be disappointed!!
Robert
11/8/2010
Outstanding service!
Roy
11/8/2010
I was pleasantly surprised with the service from etrailer. My parts were shipped the same day even though I called late in the afternoon. The best thing it was exactly what I ordered. My dealing with my local parts houses have not always been what I expected. I couldn't have gotten my parts any faster from the store in town and I saved a little money and time ordering from etrailer.
Steven
11/8/2010
Outstanding service. I received the order in two business days. Fantastic!
William
11/8/2010
I have received both items. I want to thank you for your attention to this order and great communication. I have saved your website in my favorites and will come to your company first next time I need a part.
Zane
11/8/2010
Great shopping experience!! Excellant communication through email from Customer Service. Thanks etrailer.com!
Brian
11/6/2010
Got to say this company is great. They keep you abreast of everything, when the order went out and tracking #s. Chains look great have yet to test fit, but I'm sure they do just fine. Thanks, would gladly do business with etrailer again.
Craig
11/6/2010
Product worked just as listed, easy instalation, clear directions, no problem. I would absolutely recomend this to a friend.
Michael
11/6/2010
First etrailer.com has a very user friendly website. Based on my first experience with etrailer.com I plan to place future orders with this company rather that use auto parts stores. Good how to videos. My first order was over the telephone and I would rate the contact as a 10 plus My order was shipped promptly and it was correct.
Robert
11/6/2010
Products as described and in stock..Shipped quickly, thank you.
Robert
11/6/2010
I placed my order it was shipped on 11/3 and I got it on 11/5 that was fast and Im very pleased with the trailer hitch cover, in that Im a BIG U.K. Fan. So very proud to display it.
Shirley
11/6/2010
I got what i needed and it was painless. If it gets here and I get it on, I will really be happy.
Thomas
11/6/2010
Shipping was fast and very reasonable. Loved the e-mails with the updates. Will defn. buy from you again!!!
Tiffany
11/6/2010
Product was exactly what I was looking for. The purchase process on-line was quick and easy. Their quick shipping is very much appreciated. Thanks!
Allen
11/5/2010
This is my second hitch order and I will be back again in the future. The customer service is second to none!
Billy
11/5/2010
These guys just rock. I've ordered several items from them. Everything has been what I ordered and shipped extremely fast. Some of the best service I've seen for any online retailer.
David
11/5/2010
Thank You for your most excellent service. Etrailer is very fortunate to have you on their sales staff. Really enjoyed talking with you.
Don
11/5/2010
I've been ordering stuff on line for a number of years but these folks win it all. Talk about prompt shipment and an upgrade to boot. This merchandise arrived before I wanted it to actually. It was waiting for me when I got home. You can bet that if I need anything else that they handle they have the order, this unit fits Lil Rocker rails without any messing around, thanks for a real good experience and your price is better than the rest.
Floyd
11/5/2010
Excellent service upgraded shipping at no additional charge! Well done!
Jim
11/5/2010
Easy to find the part I wanted, very competitive price, very, very quick delivery and great communication from etrailer.com.
John
11/5/2010
Wow, I'm impressed. The order was filled and shipped almost immediately. The standard shipping was also upgraded at no extra charge.
John
11/5/2010
Great service to let me know that the trailer hitch and cargo carrier would work on my wifes HHR. First choice of cargo carrier would not work according to service tech, he was right. Items shipped same day ordered and arrived withing 48 hours, this is amazing. Will give update once everything is installed.
Ken
11/5/2010
Very pleased with business transaction,customer service was very helpful and pleasant to deal with,will shop again.
Raymond
11/5/2010
Having a video demonstration of installation was a deal maker for me.It looked just like the underside of my truck and showed exactly what I had to do.Clearly un-complicated and doable.
Stephen E
11/5/2010
Items shipped quickly and the customer service with updates were quick. Very good experience. Will buy from etrailer again not doubt. This has been my second order from them and will recommend them to anyone looking for the things they sell.
Wayne
11/5/2010
Just a note to thank you for your great service. The tires arrived today as stated, in fact they are being mounted as we speak. You can expect me to recommend etrailer to my friends.
Alex
11/4/2010
etrailer.com was the easiest site I found for ordering the trailer part I needed. It haD the necessary information for me to determine exactly which part was correct. And the price was fair especially with the free shipping option that day. I opted to spend a little extra for assured shipping so now just have to wait to see when the part arrives. As we full-time RV, getting the part to the right location is very important.
Barry
11/4/2010
Thank you all up at Etrailer for all your assistance with this project of mine. You all have been very helpful to me. Thanks again!
Bill
11/4/2010
Wow. So far great. etrailer had the best site to help me with 2010 F150 front hitch issue. This is due to the front air dam that needs to be modified. Once we confirmed the hitch the time between placing the order and shipment was about 3 hours! Another Vendor wanted $150 more for the same hitch.
David
11/4/2010
Great product Very well made and very heavy duty.
Dennis
11/4/2010
I received my order sooner than expected, and the two items were as advertised. Im very satisfied and you can add my comments to your list of reviews. Ill be back!
Don
11/4/2010
Wow! I'm impressed. I order online a lot so I am not easy to impress. Thank you for the great service!
Eric
11/4/2010
So far you guys have shown exceptional customer attention and service. Anytime you do things strickly over the net you usually don't get this type of attention. I appreciate it. Thanks.
Jerome
11/4/2010
5 Star Rating. After looking at several web sites that stock simlilar merchandise I elected to give my business to this company based on 1. Ease of finding specifications 2. Location of shipping point Missouri 3. Telephone support which was very solid.
Jim
11/4/2010
I had a much better experience working with etrailer than i did with some of their competitors online. Their shipping is faster, their communication is better, their products are better priced, their shipping is cheaper, and the product came well packaged for shipping. I think their website is great and am very happy with my experience.
Joshua
11/4/2010
Just got my parts today.Very quick delivery & good service.
Larry
11/4/2010
I could not be happier!!! placed order on Monday, it was on my door step Thursday. I am pleased with all the items I ordered. The quality is better than I had expected. I ordered mirrors from CIPA and trailer jacks from Stromberg Carlson. I will shop etrailer again!
Lyle
11/4/2010
So far, so good. Quicker shipping was a welcomed surprise. I would gladly refer others to your company.
David
11/3/2010
Thank you very much and I have to say start to finish including the the web site ordering and looking for products, this has so far been one of the best ecommerce expereinces I've ever had.
David
11/3/2010
Great service and fast shipping!
Dominic
11/3/2010
I purchased 2 trailer hitch covers from etrailer, and found the pricing and shipping costs to be better than any other site. The hitches were not both available at the same time, but etrailer let me know right away that they would ship the second hitch to me at no additional cost. I purchased the same hitch cover back in 2007, for the same price! Customer service was extremely helpful when I had a question regarding the installation and everything works great! Great company and service.
June
11/3/2010
Thank-you everybody at etrailer...I needed it for the weekend and your quick processing and shipment will make this happen according to my tracking number! Super job, will suggest you to friends and family, and I'm building a trailer soon and will order the lighting kit from you probably.
Kevin
11/3/2010
The people at Etrailer.com are excellent. I had a problem with an order and they fixed the problem immediately. I would recommend them to anyone.
Lowern
11/3/2010
I installed the hitch on my Lexus RX330 in about 15 minute, it was so easy. The wiring took a little longer because you had to take a lot of things apart in the rear of the inside compartment to get all of the wires run and out of sight. Also I had to get under the car to run the power line to the battery. The wireing took about one and half hours. Everything worked fine and looks good.....
Perry
11/3/2010
I received my wheels today in good shape. Thank you very much and I apologize for the inconvenience of me being out of the country. You guys did a great job and I am very happy with the product. Two thumbs up.
Ray
11/3/2010
So far the service had been excellent. Detail info followed almost immediately after I made the purchased. Then I got an upgrade to my shipment. I will spread the word and recommend this site.
Vicheara
11/3/2010
I couldn't be happier! Thank you!
Yllanda
11/3/2010
Your tech support was great and shipping time excellent. I appreciate the follow-up emails with tracking information.
Rebecca
11/2/2010
Great company.Ordered on Sunday and received on Wednesday.Service is GREAT, I have no problem dealing with etrailer.com and will use them again.Passed the word to my friends on the wonderful service and products. Glad to see a company that is proud to give service to the customer. Thanks again.
Richard
11/2/2010
Super fast shipping -thanks!
Richard
11/2/2010
This is the first time I ordered from you, I received my order in what seems to be record breaking time and i really appreciate that. Every thing worked out well and I look forward to ordering something from you again. I intend to tell my other club members who trailer there motorcycles about you at the next meeting. Thank you for your quick response.
Stanley
11/2/2010
Great service: fast, and kept me informed as to the process and handling of the order. Pricing is reasonable and fair. Will order again and recommend company to others.
Thomas
11/2/2010
Ordered a cargo carrier and accessoies.fastest service of anyting i ever ordered.was upgraded for free and got order in 2 days.most site wanted between 65.00 and 100.00 for shipping for the same item but etrailers was free.highly reccomened to anyone who is looking for superior service and items just as specified
Billy
11/1/2010
The trailer hitch I purchased for our Honda Accord fit great. Only took an hour and half to install. Highly recommend etrailer, quick deliver, good price and it fit.
Brian
11/1/2010
Website allowed me to get what I needed. Ill be back when the need arises.
F. Jon
11/1/2010
Thank you for the excellent service. I ordered a Hidden Hitch for my pickup and a light kit. You saved me money, about 20 under a local retailer, plus free shiping and a free reciever lock. You upgraded the shipping so I ordered on Monday and got it Thursday. The how to install vidio clip was a big help. Great Job!Thanks
Hugh
11/1/2010
Your sales person was very helpful and knowledgeable. The delevery was spot on and the order was completed and delivered as promised.
John R
11/1/2010
Great experience!
Kent
11/1/2010
Nobody wants a big ugly hitch dragging on the ground. Your site has good pictures of the actual vehicle so I can make a sound purchase decision. The check-out made good suggestions for accessories. I got a shipment notice the next day. Keep up the good work.
Michael
11/1/2010
Outstanding customer service and selection. Thanks guys!
Phil
11/1/2010
Best prices and had video explaining the install necessary to parts purchased.
Scott
11/1/2010
Ordered a wiring harness for my Toyota pickup, a ball, and some plugs. Everything was promptly shipped and worked. Id definitely order again. Site info: videos, photos, wiring diagrams and Q&A were very helpful.
Terry
11/1/2010
I searched high and low for the best prices on a new trailer jack and led lights - etrailer was not only the cheapest, they were the fastest - I think my stuff shipped same day! I will do business with again for sure
Todd
11/1/2010
Very happy with the trailer and installation. Along with the bike attachment I have a very nice basic set up. The website was intuitive and easy to use and I received my items faster than expected.
Tom
11/1/2010
I ordered online on a Sunday night and received the shipment on the following Wednesday. Super service!! Same day shipping and excellent response by UPS. Couldn't be better.
Bill
10/31/2010
This was my second fully-satisfactory order from E-Trailer.com since purchasing a second-hand 5th wheel camper in July 2010. I placed this order online at 2pm on the 27th. Customer service e-mailed five hours later to let me know that she had been able to expedite my order in the E-Trailer warehouse to ship that very day. I received the parts only two days later on the 29th at their standard shipping rate. The parts were exactly what I ordered and in the correct quantity for a wheel bearing, race and seal replacement on my tandem-axle 5th wheel camper as well as to have an extra set of grease seals on my garage shelf for the next inspection/repacking job. E-trailer is an excellent resource for a new camper owner. I browsed through the website to educate myself about options regarding brakes, drums, magnets, bearings and seals after buying the trailer. The person taking my first order helped me verify which part number was correct when I ordered a set of wheel bearing seals in August. She knew the micrometer measurements of the correct seal and steered me clear of the incorrect size I had thought I needed. I will continue to log on to E-Trailer.com first for my trailer parts. I dont even bother calling the two auto parts stores three miles away in town because E-Trailer has the best prices and it only takes a couple of days for their parts to arrive on my doorstep. Twice-proven pricing, customer service, inventory and delivery times...E-Trailer.com is my resource for running gear parts for my 5th wheel camper.
Mark
10/31/2010
Good price quick shipping. Very satisfied.
Michael
10/31/2010
I purchased a Type III trailer hitch on line. The price was excellent. Because I live on Guam, shipping normally takes quite a long time. But it only took 8 days to get to my post office box. Installation was a snap. With the supplied instruction it only took about 15 minutes to install the hitch and I took my time. The whole experience was very pleasurable. I would recommend E Trailer to anyone. I plan on ordering a bike rack next.
Rueben
10/31/2010
I received the wiring harness 119176 and it solved all my problems. The shipping was very fast. The customer service person did a great job researching my problem when nobody else could solve the problem. When I called to place my order another customer service person pulled up my info answered my questions and ordered it for me in just a few minutes. You are very lucky to have these to people working for your company. I have posted the solution on IRV2 for everyone else to see. I will only buy my hitch, rack and electrical from you in the future.
Sid
10/31/2010
Hi! I just wanted to thank you for my recent orders. You sent exactly what you advertised and it was exactly what I ordered. Thanks again!
Al
10/30/2010
I love etrailer! Not only do they have execellent products but their customer is top notch. I recieved my product in 5 days, and i live in Southern CA. Their shipping was super quick with the standard shipping. Thanks again!!
Brandon
10/30/2010
Was indeed handled very professionally and truly love the product. The tow bar for my Nissian pick up fit pefectly and only took a little over an hour to enstall following the instructions. And made in the USA !!! Thank You.
Cleve K
10/30/2010
Thank you very much for the great service I am receiving from your company!!!
James
10/30/2010
Excellent product and very fast shipping. Will recommend the company to all my friends who have trailers.
Jon
10/30/2010
The sales person was very helpful with her e-mail replies to my questions. She certainly swayed my decision to buy from etrailer! Also your web site is very good - better than many I have visited. I certainly knew what I should be receiving.
Malcolm
10/30/2010
Unexpected response and quality of the products I ordered. Extremely satisfied.
Rufus
10/30/2010
Great to deal with fast shipping !!!!!!
Bob
10/29/2010
I ordered via phone after reviewing web info. Service person was very professionial no problems, fast, and accurate.
Bob
10/29/2010
In my many years of Internet shopping I have NEVER seen such a quick response to my order. As usual the confirmation came in a few minutes. Then, most amazing, was I get an E- Mail saying order shipped with tracking data. Amazing because it is now under 15 minutes since I ordered the item to getting a shipped with tracking E-Mail. AMAZING PEOPLE! Makes me save the site for more stuff later!
Bob
10/29/2010
Extremely quick delivery. Great products and selection.
Brad
10/29/2010
I liked your site alot. it was quick and easy to find what i needed, and everything I needed. Thats hard to find.
Bryan
10/29/2010
These people have great prices, selection, customer service and tons of how-to info.
Carl
10/29/2010
You guys have been great to work with so far. Your website with info and multiple angle shots of the product were extremely helpful. Thank you very much.
David
10/29/2010
Good prices, fast shipping, and I received exactly what I ordered. Thank-you.
Grant
10/29/2010
etrailer is the best! Products, prices, service and delivery are top notch. I have dealt with etrailer since 2002 and am 101 satisfied. When I inadvertently sent a double order by mistake they caught it and corrected it immediately! You cant go wrong with etrailer. The Best!!
Gregory
10/29/2010
Great prices and service. Who could ask for more! I will pass etrailer.com on to all my friends.
John
10/29/2010
Wow very nice service you got going there my shipping got upgraded from regular to 5 day and i think that was a plus. Will definitely recommend you to co workers and family will definitely shop again.
Juan
10/29/2010
The quick response to my order was excellent and the product was exactly what I needed.
Lonnie
10/29/2010
Great service! Operator who took my order made sure I had the right tool box. Love the FAQs and the help videos are a great feature. Will be ordering from etrailer.com again Im sure.
Mike
10/29/2010
Fantastic service! Shipping was fast and the trailer wiring harness was really easy to install after watching the utube video. Highly recommended.
Rich
10/29/2010
Thank you, if the products are as good as your service, "I'll be back".
Aaron
10/28/2010
Fast shipping, fair price, quality part...This company is the real deal! Thanks
Bob
10/28/2010
I appreciate your support on this order. Even though I had to wait, your customer service is great. Again, I thank you for courtesy mail. I look forward to have more business with your company.
Brian
10/28/2010
GREAT company to do business with excellent follow-up on status of order! Item was exactly as pictured and described. Will definitely do business with again!!
Cathy
10/28/2010
Great shopping expeerience. Site is easy to navigate. finding the parts for your vehicle could not be easier. installation videos made project so much quicker. Trailer hitch arrived at my home 2 days from placing the order. Looking forward to my next purchase.
Frank
10/28/2010
Easy web site to work with and quickly approved item ordered and shipped. will return again when needed and shop etrailer site. Thanks for the help.
Gary
10/28/2010
Thanks for the great service. My shop foreman ordered these through another company on the 6th and they still couldn't tell him when they would arrive. So I remembered you guys, called, and you took care of me in short order. I appreciate it.
Gary
10/28/2010
Simply simple and fast! I can only hope my installation will be so easy...I will let you know!
George
10/28/2010
Exact part I was looking for with excellent communications and a fair price. Thank you!
Johnnie
10/28/2010
WOW----You guys are fabulous----I will recommend you to anyone that needs trailer equipment!I have worked at and with large and small companies and I have to say that Etrailer is one of the most responsive companies I have worked with. Etrailer really stands behind their products with good solid customer/tech support. I would recommend them to anyone.Big thanks Etrailer
Ken
10/28/2010
I can't say enough good about etrailer. Order arrived within two days, website is great,everything fit like a glove,I'm sure that I will order again.
Ottie
10/28/2010
etrailers notification system is the very best on the internet. At every email I've received I've had the entire order shown in detail and illustrations of the items ordered. Fantastic job. I couldnt be more pleased. I'm only sorry I will have very little opportunity to use their services. Kudos, etrailer. Im impressed!
Ray
10/28/2010
Etrailer was most helpful and curteous in answering my questions, and in subsequently processing my order. Their tech personnel answered questions that I could not get answered even by the manufacture. Their shipping staff hand carried the order and it was shipped within hours of my order. And their price was thirty percent lower than any competitor. A great job by a very professionally run organization.
Robert
10/28/2010
Great pricing and the best delivery!!!!! I've searched the internet, and no one have the great prices they do!! Thank you for the SUPER SERVICE!!!!!
Ronnie
10/28/2010
I just wanted to let you know that the customer service person was great to work with and I will recommend her and your company to all of my friends.
Andrew
10/27/2010
These guys are great.They updated my shipping and it arrived the next day.I couldnt ask for more than that.I will install the hitch tomorrow and let you know how that goes but I dont anticipate any problems.
Bill
10/27/2010
Ordered on Sunday arrived on Wednesday. Looks just like what I ordered, Would use this company again, they contacted me by e-mail shortly after I placed my order and kept me informed through the delivery time.
Dave
10/27/2010
My second hitch great site !!!
Eugene
10/27/2010
Awesome experience! I recommend etrailer.com highly - prompt order processing, even faster delivery of goods ordered. Great communication trail from time of purchase through delivery. 5-stars!
Gloria
10/27/2010
Excellent service,less than 2 days form order to delivery.
Jay
10/27/2010
The service was great. I will recommend others.
John
10/27/2010
was real impressed with the fast and efficient order handling and the free upgrade on the shipping was great!!! will order again when looking for anything for my trailer needs. Will also reccommend to anyone that asks.
John
10/27/2010
Received the full order today. Was surprised how soon it got here . Am very happy with the merchandise and service.
Nick
10/27/2010
Etrailer saved me about $150 by ordering directly from them. They upgraded the shipping at no extra cost and kept in touch with me the whole way through. I don't think they could have done more for me if they tried. Nice to see a company provide such great service to just an average customer. Thanks to everyone at etrailer, you are GREAT.
Paul
10/27/2010
Great people to do business with. I had made a mistake on my order and they caught it and emailed me before they mailed it out. most businesses would not have caught it. Great people!
Richard
10/27/2010
Our concerns and questions have been addressed and resolved with courtesy, expertise and sound advice. Service at etrailer is A+ !! Many thanks.
Robert
10/27/2010
Fast shipping. Just as I ordered.
Ron
10/27/2010
WAS PLEASED WITH MY ORDER AND WANT TO THANK YOU FOR THE EARLIER SHIPMENT DATE. THIS WAS MY FIRST ORDER FROM YOU AND THE EXPERIENCE WAS ABOVE AVG., WILL BE ORDERING AGAIN AS ITEMS ARE NEEDED.
Thomas
10/27/2010
Great Shopping Experience, customer service people are a great help on the phone, ordering is easy, fast shipping, and great prices! Thanks.
Tim
10/27/2010
This was the most friendly experience, shopping online I have ever had. I will recommend etrailer.com to all my friends. Thank You!
Allen
10/26/2010
Thank you very much for making sure my order was processed so quickly. You are awesome :) I will definately give etrailer a good review and will use you again in the future.I had a short deadline for the item I needed. All the other places I checked didn’t even have the item in stock. I called etrailer and talked to one of your customer service reps who verified the item was in stock and when I told her of my deadline she monitored my order to ensure it shipped that day. As a matter of fact it shipped within 2 hours of my phone conversation with her. I had a verification email of the order while I was still on the phone with her :. The shipment arrived well within the deadline I had. etrailer was awesome.
Andy
10/26/2010
Great service! Will buy from again!
Brad
10/26/2010
The hitch was easy to install on my 05 Odyssey, just had to push the tailpipe to the side a bit 1 - 2 inches to slide one side of the hitch up against the frame. Took about 15 minutes to install.
Christian
10/26/2010
You are the BEST.
Debbie
10/26/2010
The service I experienced with etrailer was outstanding. The prompt and fast shipping with superb communication far exceeded my expectations! The cargo carrier I had ordered arrived well packaged and was of an excellent quality. Cant say enough good about dealing with etrailer. Ill definitely be back!
Jeremy
10/26/2010
I certainly do appreciate your excellent fast shipping. Very seldom do I deal with a company that communicates and ships this quickly. I will remember this in the future when I need other trailer/towing parts. I have used your company in the past and I was always pleased. Thanks again.
Kerry
10/26/2010
I ordered buddy bearings and a four post trailer plug on Sunday night, it was on my doorstep Tuesday afternoon. Good products and good service.
Randy
10/26/2010
When I went on line to find wheel bearings for my trailer I was delighted to see etrailers web sight pop up. I ordered from them in the past and had a good experience with them, so I didnt hesitate to order from them again.
Robert
10/26/2010
Thank you, I'm impressed with the way your company handled this order. I actually ordered the wrong draw bar for the hitch and ya'll caught it the same day, called me and made the correction before it shipped. I'll be using you fokes again in the future.
William
10/26/2010
Very fast shipping apleasure to do business with this company.Thanks
William
10/26/2010
Great service, very quick shipping, it is a pleasure to do business with a company such as yours. Thank you
Benny
10/25/2010
Best price, always quick response and great customer service. Thanks folks!
Chad
10/25/2010
I am very impressed with the service I received from etrailer. I started out by emailing a question about the length of a trailer cover I wanted to purchase and the response was very quick. When I still had another question the response was instant. I made my purchase with complete confidence. Then...oh my gosh, the package was on my doorstep the very next day. It is exactly what I wanted and it worked out perfectly! Thank you etrailer for making my internet shopping experience very very satisfying! I will definately recommend you to everyone I know.
Cheryl
10/25/2010
The etrailer website has been designed to make the shopping experience as easy as possible. I ordered three trailer tires and rims for my small utility trailer. Pricing was the best I could find. Good communication. etrailer emailed me to let me know they had received my order and again to let me know my order had shipped with upgraded shipping at no extra cost. The items arrived with no problems and they were exactly what I expected. I will do business with etrailer again.
Dan
10/25/2010
Great service, I will for sure recomend your service/products.
Francisco
10/25/2010
Great & Fast Service, upon completion of order I was notified that the order would ship within 24-48 hours, two hours later was notified it had been shipped, with the tracking information. Very Fast service.
Heather
10/25/2010
I am very pleased with their service! They have excellent communication and are very helpful!
Kal
10/25/2010
I will keep this review short and to the point.good website,good selection,good price and GREAT service! I have shopped etrailer twice and could not be more satisfied.thanks
Larry
10/25/2010
I have purchased several times from etrailer. Have always received great service and prompt delivery with no problems.
Lovell
10/25/2010
The installation was easy and considerably less expense than any other products. I would recommend this wiring adapter to anyone.
Richard
10/25/2010
I received the proper part faster than expected. Thank you
Steven
10/25/2010
Received my Camo enclosure for my Kawasaki Teryx in orderly time. Great product as this is the second one I have had. Had zipper problems on door due to mud and dirt, only reason for purchasing another. would reccomend enclosure and etrailer.
Wayne
10/25/2010
I purchased a hitch and all of the accessories a couple of years ago and was delighted! The product arrived promptly, well package and complete...all at an outstanding price. I'm now ready to shop for another hitch and have returned, only to find that the web site is even better than it was before. The how-to installation videos ensure that Im prepared to install the product even before I buy it! My hats off to eTrailer.
Jim
10/24/2010
I was impressed with the speed and professionalism displayed by etrailers staff of dedicated associates. They answered all of my questions and delivered my purchase on time. I will be doing business with etrailer again ! Thanks for restoring my faith in internet commerce...
Alex
10/23/2010
Good price and fast shipping.
Brad
10/23/2010
Site was great.It apperared more technicial than other sites and had more options I liked the rear view pictures so I could see what the hitch would look like installed. Comments from previous customers were helpful using silicone spray to ease removal of muffler hangers. Hitch shipped and arrived within a few days and installed quickly and easily. I would reccommend etrailer to anyone looking for towing items.
John
10/23/2010
Good prices and great service,received an email as soon as my order shipped and the package arrived when they said it would,I already recomended this site to some friends and Ill probablybuy from them again.
Octavio
10/23/2010
Very good price & good delivery & the part is much better than the original
B J
10/22/2010
Thank you very much for the prompt attention, and also for uprading my shipping at no cost. I chose to buy from you based on numerous good reviews I found on 4x4 enthusiast forums, and so far I'm not disappointed!
Ben
10/22/2010
Wow, you guys sure run an efficient operation. I received my order today. Internet orders usually take this long just to process. Thanks for the great service.
Dean
10/22/2010
Best prices around, great customer service and extremely fast shipping
George
10/22/2010
I liked that it had 6 mounting points and even more that it was a perfect fit in each location. Directions were excellent and all harware was proper. I appreciated the included wires that treaded to the bolts to drag them through the bumper, a great idea and made installation much easier. Its receiver location keeps it up close where it is not an obstruction or unsightly at the rear. I do not need it for trailering as much as the car has no good hook point if it is stuck in snow. This makes a great and simple way to achieve that.
Glenn
10/22/2010
I found the items I needed for my vehicle and the price was much lower than the dealers. My order was shipped the same day and is scheduled to arrive ahead of the promised date. I am very impressed with the service I received and will purchase again from this vendor.
Gordon
10/22/2010
My experience has been nothing but excellent.
James
10/22/2010
Very helpfull and able to take care of all my needs. Also fix items that I was ordering that were wrong for my needs. Thanks, great job. Will do buisness with etrailer anytime.
Jason
10/22/2010
Loved my exp. with etrailor I ordered a lugage rack and it was exactly as described and and shiped supper fast even up graded at no cost i will definitly do business with etrailor again!!!!!!!!!
Ken
10/22/2010
What a fabulous site. I placed an order and it was shipped less than 8 hours later! The communication was fantastic, they let me know where my order was every step of the way and I dare anyone to find a site that has lower prices. I will definately shop at etrailer again.
Len
10/22/2010
Another excellent experience. Very good information on the website to help make the correct purchase. Incredibly fast service.
Mark
10/22/2010
Perfect.
Michael
10/22/2010
Very fast and very efficient with orders and the communication is second to none.....thank you for a quick and pleasant transaction
Mike
10/22/2010
We had a great customer service rep who helped us in every possible way, including locating just the hitch we were seeking and shipping it the same day! A+ service!!! Thank you!
Robert
10/22/2010
Your company is amazing! I broke a leaf and needed a set of springs for my trailer, which hauls my fishing boat. I found etrailer.com on an internet search late in the day around 5:30 PM and sent in my order. I received order confirmation shortly thereafter. This is the amazing part - I received shipping confirmation about two hours after I placed my order AND you upgraded my delivery option at no cost to me. In less than one week I received my order, which was exactly as described. I would definitely recommend your company to everyone. Thank you for serving me and if I need more of what you have, Ill be back.
Stan
10/22/2010
We picked your website from many offered because of the ease of navigating the site. To be looking for a specific piece for a specific car and be able to find it in a minute was wonderful.
Ace
10/21/2010
So far, SUPER. Ordered and shipped within minutes. Give the Customer Serivice Rep a raise she did a great job.
Bob
10/21/2010
Very friendly customer service. They went out of their way to insure my shipment would arrive in time for my cross country trip. Thanks!
Fredrick
10/21/2010
Outstanding. That explains it all from start to finish.
Gary
10/21/2010
I don't how often u hear this but I am old school, I really do appreciate ur help and will be returning to ur site when needed THANKS
Harry
10/21/2010
Excellent service, instructional videos and information sheets on how to set up for towing. Product line and price better than the big catalog operations. Real people answer the phone.
Henry
10/21/2010
Shout out from Idaho. Whoever decided to focus on education made a great business decision. I bought from etrailer because of the instructional videos. I had no issues with my purchase. I hope you treat your employees well too. Happy to help your business with future purchases.
Jesse
10/21/2010
Great website, great delivery and outstanding service!
Joel
10/21/2010
Etrailer had exactly what I was looking for, at the right price, and upgraded shipping to 3-5 days actually 3 days all for no additional charge. Awesome service, keep up the good work guys.
John
10/21/2010
I was having trouble finding the correct side marker lense covers for my RV until I ran across Etrailer.com. The sight was user friendly and easy to order from. Then the communication of my order being filled, then processing, finaly shipment! There was no wondering did my order go through or is it being sent and when. I now have this sight book mark and plan to order other parts as I need them. I highly recomend etrailer.com for your towing, cargo,and trailer part needs.
Kerry
10/21/2010
Ordering online was easy, communication from etrailer.com was fast and to the point, shipping was quick. Whats not to like?
Rich
10/21/2010
Best Price Super Quick Shipping Up to date Info. Will gladly do business again with this company!!!
Rick
10/21/2010
Thank you for the quick service. Will recommend you when anyone needs something.
Robert
10/21/2010
Great experience buying through E-trailer.com. They sent an e-mail confirming the order, then another e-mail confirming shipment & tracking number. Product arrived in a couple days and fit my vehicle perfectly. Website is easy to navigate, and with all the cross referencing available I imagine it would be difficult to get the wrong item or mismatched items. Very happy, highly recommend and will use E-trailer in the future.
Roy
10/21/2010
Thank you. So far you guys are as professional as any business I have been associated with.
Russell
10/21/2010
Everything as advertised and very prompt delivery. Hitch fit like a dream, just 4 bolts and it was on, looks good too. Wiring harness was tougher but everything fit well, just kinda difficult to route it but thats the way some cars are. I dont know how it could have been done any easier. Best price I could find too.
Tim
10/21/2010
Fast shipment and a great product.
Troy
10/21/2010
The towing mirrors for my F150 are terrific, excellent quality and much better than anything else I have seen on the market. Thank you for the super fast service, it was a pleasure doing business with you.
Don
10/20/2010
Your video was a big help in knowing, not only how to attach the hitch, but in knowing that this was the unit I wanted when placing the order. My order arrived today and went on without any problems. Thanks very much!
Donald
10/20/2010
My order arrived yesterday afternoon. I want to thank you and anyone else for the assistance in getting my item delivered so quickly. I sincerely appreciate your efforts and will purchase again from etrailer!
Harry
10/20/2010
The customer service person was very helpful with my order, checking to make sure I had everthing that I needed.
Jack
10/20/2010
Fantastic!!!! I ordered two tail/stop/turn lights for our horse trailer from your site...it was just the next day I got an email that it had shipped! Then today when I got home there was a package from UPS....my lights!!!!! This is only Wednesday and I just ordered them Sunday.....they were the perfect ones...no mistakes, fast, I was informed when the order was recieved, when it shipped.....it could not have been a better experience!!!! I will definately shop here again!!!!
Jackie
10/20/2010
Thank you! Excellent customer service!
Jennifer
10/20/2010
Just wanted to let you know you did an excellent job! I ordered this item late on Tuesday evening and it was here by Friday and installed on the truck by Saturday. Outstanding shipping response - and the best price I could find on the item.
Jerry
10/20/2010
I am very impressed with how fast it shipped and all the products in stock.
Mark
10/20/2010
We're very pleased with the Hidden Hitch we ordered from eTrailer.com. Your price (even including delivery to our home) was cheaper than a much-poorer fitting hitch available locally. We will be recommending your business to our friends.
Nathan
10/20/2010
Site was very easy to navigate and options were specific and clear. I was done with my purchase in less than 10 minutes.
Christopher
10/19/2010
Pleasant and professional staff.....quick shipping too!
Dana
10/19/2010
Great Service At The Best Price.
Dave
10/19/2010
It was so ez to order the parts and the shipping was so nice I would use these guys with all my order.
Doug
10/19/2010
Very good video concerning the hitch installation. Good photos too. Great email help line. And phone service is top notch. Personnel know their products here.
Fred
10/19/2010
This was too easy. I will buy from etrailer again.
Harriett
10/19/2010
You people are something else!! It was our lucky day when we found your website!!
Jim
10/19/2010
Installation much easier than cutting and splicing wires. The instructional video provided on the website was right on, just wish I had looked at it before trying to locate the vehicle trailer connection point on my own! Great product!
Larry
10/19/2010
The best customer service helped me out of my trailer problems quickly!!!
Mark
10/19/2010
Wow! That's great! You folks are right on top of things there!! Thanks!
Mark
10/19/2010
You couldn't do a thing to improve your service, it's already outstanding! Your web page is very easy to use and informative, and the immediate follow up and fast service is impressive. I wish you the very best and look forward to doing business with you in the future and will not hesitate to recommend you to my friends and family.
Steve
10/19/2010
I was treated like I was the most important customer ever. The lady on the phone worked with me and explained everything and could answer all my questions or research. So far so good…thanks.
Steven
10/19/2010
After buying and installing my brake controller I was throughly pleased with the whole experience of finding what I needed, speed of delivery, and the simple process of installation. The instructional video was a great help. I will shop at etrailer for all my trailor needs.
Brock
10/18/2010
A good place to come for D I Y. Easy to use web site, the people processing my order were great. The installation of the hitch went fine 45min and looks good.
Bruce
10/18/2010
I think etrailer.com is awesome to deal with. It is the most efficient website I have ever ordered from! Ever! They automatically email you with updates on your order including sales receipts, tracking numbers, etc. I have and will continue to shop through etrailer!
Dave
10/18/2010
I'm sure all your customers appreciate the great customer service at etrailer.
Jerry
10/18/2010
These folks are the trailer professionals. Period.
Jim
10/18/2010
Great service, a plessure to deal with.
Phillip
10/18/2010
The staff is very friendly, and keep you informed on product status, and overall I am happy with the transaction, selection, and the products/choices that are offered!
Steve
10/18/2010
I've had an excellent experience with this company. They had a hard to find wiring harness for my truck and shipped it the day after I ordered it. I live in Canada and received my order 10 days later. Thanks for the great service.
Steven
10/18/2010
Etrailer.com has an excellent staff and super service. They were very prompt in getting my order processed and shipped. They also email you immediately on your purcahse updates. Not that many companys offer shipping to Guam a US Territory, but Etrailer.com ships to all of US at a great price. I appreciate your great bargins, continued support, and excellent service. Thank you so much!!!
Tom
10/18/2010
Outstanding selection, VERY FAST shipping. I recommend etrailer, and I will continue to use them.
Tommy
10/18/2010
Absolutely terrific! From the GREAT customer service by the lady who took my tire order, to the delivery. My order arrive exactly as promised and the trailer tires and rims were even better then I expected. Excellent!!
Tony
10/18/2010
Ordered 2 Fulton Black Plastic fenders for my trailer, order was delivered to my house in 2 days very fast. Was the exact fenders I needed. Was very impressed with etrailer.com and the price was good. Will definitely use them again and highly recommend to everyone. Good job.
Dan
10/17/2010
I just want to commend you on your awesome service!! I have never placed an order and had it shipped so quickly! Cudoos to your company - I am impressed!
Jane
10/17/2010
Best [….] on line order I have ever done. Great Company. Will definitely buy from them for all my needs for my Trailer.
Joe
10/17/2010
First off all, your service was amazing. The website is easy to navigate and the ordering process simple and straight forward. The fast shipping was totally unexpected and a nice surprise. Great on-line installation videos. You've thought of everything. Watching it gave me confidence that it was something I could tackle. Great job. Thanks.
Wayne
10/17/2010
The hitch cover looked great and it was here faster than I ever would have thought. I was a little worried because a lot of times, things look better online, but this was exactly as described. If you're looking to buy something, but you're a little unsure, don't be worried. Buy with confidence.
Brett
10/16/2010
Everything shipped on time and products were as advertised
Bruce
10/16/2010
Etrailer is very easy to do business with. They keep you informed about your order form the minute they get it till it arrived at your door.
Grant
10/16/2010
Very pleased with the fast shipping & Kayak Carrier will serve my purpose for transport. Appreciate the friendly service & help.
Bill
10/15/2010
Great service and price. Received exactly what I ordered and very promptly with e-mails letting me know from when processed to when shipped. No need to look anywhere else for parts again.
Chuck
10/15/2010
I purchased the KUAT Beta Bike Rack for 2 receiver hitch. Best bike rack I have ever owned. Light weight I have a bad back, very stable with the 4 strap attachment, the mounting part rotates so the bike can be loaded left or right, the hitch doesn't wobble because of the cam tightener. The bike rides very stable, I would rate this rack 5 Star and etrailer is a great web site with lots of helpful information. I am very pleased and would encourage anyone to do business with them.
Dave
10/15/2010
Wow. I ordered on Wednesday and received on Friday! I was emailed the status of my order through each step of the way. They upgraded my shipping at no charge. Can't say that I've EVER had a better online buying experience. I wish these guys had everything I needed, Id keep them busy. Thanks to the staff at etrailer.com.
Dave
10/15/2010
All I can say is Wow. I called Etrailer on Thursday afternoon needing a part. They had it in stock, but their shipping time was near, and it was likely they couldn't ship til the next day, meaning I couldn't get delivered til the following week, but they would do what they could. I checked UPS the following morning, and it was on the truck, out for delivery at 7:00 AM. Thanks etrailer, I'm coming back here whenever I need anything.
James
10/15/2010
Wow- order received in 2 days! Everything as ordered. Very happy with products and excellent service.
Jim
10/15/2010
Just wanted to say how pleased I was with my order. From placing my order to speed of delivery to ease of installation everything came off without a hitch. Your videos were extremely helpful. Its been a pleasure doing business with you. Thanks Again.
John
10/15/2010
I just wanted to say that I got my tow harness and was very happy with the product. Thanks.
Raymond
10/15/2010
etrailer.com rates a perfect 10 in my book! Great selection, best pricing, helpful and authoritative experts, excellent follow-up on orders, blazing fast shipping! I ordered a powered trailer jack at 9 am and received it the next afternoon - can't do better than that.
Richard
10/15/2010
Very easy to put on. Only took like 45 minutes. Just follow the directions. I would definitely recomend this hitch.
Thomas
10/15/2010
Purchased a Curt bolt on hitch for my ML320. Website- very easy to navigate -the hitch was solid & heavy duty not hollow & light - videos gave me more confidence to install the hitch myself - uncluttered. Shipping- was super fast -delivery earlier than expected. Customer Service- top rate - I was notified that my order was received - I was notified that my item shipped + shipped at a faster transit for free - was made aware that customer reps are on standby if I had any trouble installing. Overall great shopping experience!!!
Alan
10/14/2010
Superb service and fast shipping.
Bob
10/14/2010
This my 2nd order from you guys - no problems, and fast service/shipping - will order again - thanks for the email updates.
Chuck
10/14/2010
Very good business people. Ordered on line they sent emails informing about my order status, then another email telling me order has shipped w/tracking #. What I ordered was delivered on time and exactly what I ordered. Very Happy I would and will recommend to everybody. Thanks.
Craig
10/14/2010
Not knowing exactly what to order, I opted to call instead of buying online. I spoke immediately with a real person without being put on hold at all. The man I spoke with could answer all my questions with authority, and the transaction no doubt took less time than a pure web approach would have, given my ignorance of the subject. If their products are as good as their sales staff, I'll surely be satisfied.
Dave
10/14/2010
Good price, quality fenders, helpfull sales, and shipped really fast! I like it! I'll be back!
David
10/14/2010
Thank you very much for upgrading the shipping on my order. I've got nothing but good things to say about everyone I've spoken with at etrailer.com. You guys are doing it right!!! Thank you again!
David
10/14/2010
Order this to replace the factory one that broke - works perfect - service was fast - order was shipped out same day and received within 3 days after that.
Greg
10/14/2010
We got the hitch and wiring delivered in just a few days and I installed it on our Forester while dinner was being prepared! The videos were spot on. Terrific products, thank you!
Guy
10/14/2010
etrailer was fast and efficient - I received my order for utility trailer lights 2 days after I place the order.
James
10/14/2010
Fantastic servise, ordered Tuesday and in my hands Thursday. Great communication and would highly recommend E trailer to anyone. Thank You and you will have all my repeat business.
Jim
10/14/2010
My fifth order and everything perfect. Customer Service is extremely helpful, knowlegable and courteous. Shipping is fast and expedited when possible. Product availabilty is excellent along with the price. Cant go wrong with eTrailer! The best in the business!
John
10/14/2010
They are very easy to communicate with and very fast shipping and I was a great purchase got it faster then I was expecting great to deal with.
Kurt
10/14/2010
Holy cow that was quick! Ordered the wheel lock yesterday afternoon and it arrived at my house this morning. Thank you so much. I was hoping to have it for this weekend but didnt really expect to get it that quick! Wow.
Mary
10/14/2010
Shopping with etrailer was the best shopping experience I have had on the internet. I recieved exactly what I ordered in perfect condition, and recieved it much faster than I ever expected. Thanks.
Bill
10/13/2010
Wow! Great shipping! I ordered two Roadmaster anti-sway bars and they were on my porch two days later, and that was with free shipping! Best on-line price and super shipping, Thanks.
Bob
10/13/2010
I couldn't be happier. Great selection, great online shopping experience. Love the video how tos and the install manuals too. They truly helped me to decide what to purchase. After receiving my light kit for my cargo carrier I purchased, one of the lights didn't work properly. I called and it was taken care of most promptly. I just cant say enough about shopping here. Thank you etrailer!
D'ann
10/13/2010
Thank you for followup and shipping info. Your business is a pleasure to work with. The wheel has my tire mounted and is ready to go today. You guys are awesome.
Dennis
10/13/2010
Thank you so much for your personal intervention with getting the hitch out yesterday. It's seems hard to find anyone that's really dedicated to customer service. It's very refreshing to find a business and employee that makes that little extra effort. Thanks again and I'll certainly do business with you on any other trailer related item needed.
Don
10/13/2010
Great product. The Hitch was shipped and arrived sooner than stated. Installation went well. Thank you, great experience
Gary
10/13/2010
Thank you for the update, and for upgrading the shipping! It has been a pleasure doing business with your company.
Greg
10/13/2010
Buying a trailer hitch from etrailer.com was a smart decision. The website provided several options for my vehicle and the installation time estimate gave me confidence that I could easily complete the installation. Shipping was fast and free! I received my hitch in two shipping days and had it installed twenty minutes later. A very positive shopping experience!
Jeff
10/13/2010
Harness was excellent. Sufficient length, clear instructions, and worked perfectly. AAA+++
Joe
10/13/2010
Received item ordered with a quick delivery, A+ vendor!
Larry
10/13/2010
Your site is great, very easy to get aroud in and find what you want. And the links to other items is real handy. Thank you for a good shoping session.
Ralph
10/13/2010
I haven't received the 2 hitches I orderedordered today, but I thought I would give a review of my excellent customer service so far. Etrailer.com has successfully personalized online shopping to the point where I see no benefit to driving to a bricks and mortar store. My order was shipped same day, and my free shipping was upgraded to priority at no cost, what more can I ask for? Highly recommended.
TJ
10/13/2010
Nice product, exactly what I ordered. Thank you will do buisness again.
Walter
10/13/2010
Great product, just as it looked in pictures. Great service.
Anthony
10/12/2010
I got my trailer hitch cover of Oklahoma and I just love it. Thank You for the prompt shipping.
Bonnie
10/12/2010
Fast shipping. Ordered late Friday and it was shipped that night. Received it Tuesday afternoon. UPS ground. Can't beat that. This saved me a trip downtown and wheel was priced competitively with my local supplier. I'll be back again for my trailer needs.
David
10/12/2010
Thanks etrailer for a good experience. The person who helped with my order acted in a very polite and professional maner. I would buy from etrailer again. I also found their price including shipping $50.00 less than the local suppliers for a similiar product. Thanks to etrailer!
David
10/12/2010
etrailer by far has the most stellar customer service I have ever experienced on the web. I recently ordered 2 items, on one of them I ordered the wrong size. Within a couple of hours I had personal contact from their customer service to ensure that I had actually made a mistake on one of the items while ordering. Any other website would have shipped the items as I had ordered them and let their return process manage my mistake. So kudos to their customer service for being proactive! I have placed several orders with them, each and every one has been delivered as ordered and received in an incredibly short period of time given the size/weight of the items.
Gary
10/12/2010
Excellent service. Products shipped next business day, arrived within a couple days, well packed and the order was just right. This is my second experience with etrailer.com and they've earned my future business as well!
Gary
10/12/2010
One of the best service I have had in a long time. Thanks!
Hubert
10/12/2010
Navigating the site is easy. Ordering is simple and acknowledgment of the order is very quick. Shipping too is very prompt. I ordered Sunday afternoon and UPS delivery is scheduled this AM. Today is Tuesday. I highly recommend etrailer.com
Larry
10/12/2010
Excellent service! I ordered the part on Friday, and got it on Saturday!
Mike
10/12/2010
Great! Thank you! What a service! Sure glad to come across your site by just doing some Google search on where to buy hitch. Will sure to bookmark this and share this with my friends and family.
Robert
10/12/2010
Tried other sites and yours was the one that allowed me to find what I needed most efficiently. A few days later I searched the internet for another odd part and your site came up a winner again. The orders were shipped within a day. The freebees were a pleasant surprise and were practical complements to what I ordered. Thanks a lot!
Roger
10/12/2010
WOW...talk about fast. Ordered before lunch and received email shortly after that it had been shipped. Due her in the morning according to UPS. Great service.
Scott
10/12/2010
WOW! Great communication and easy web site. I am impressed so far and don't even have my product!
Sharon
10/12/2010
Very nice shopping! The sales reps are incredibly couteous and helpful. I will use this site again and again! Thank you so much!
Cyndi
10/11/2010
I was very pleased with my order, customer service, and how fast I got my order. Thank you etrailer, I will be glad to tell my friends about etrailer!
Danny
10/11/2010
As usual, top notch service and excellent price. Keep up the good work. Thank you!
Frank
10/11/2010
It was a great experience, very easy and lots of help from the sales dept. Fast response and delivery, from now on I will only by at etrailer.
Fransisco
10/11/2010
I just bought a 2011 model crossover that wasnt listed for a trailer hitch yet. So, I left a message for etrailer. The emailed me very quickly with the correct model number and wire harness. They even had a video, to show me how to install the wire harness. I can't wait to get it, I think installation will be quick and easy. Thanks, for the fast service, and great price!!!
Greg
10/11/2010
I'll be doing a lot more business with you. I'm glad I discovered your site.
Jim
10/11/2010
Great service and you cant beat the free shipping over $150. This is my third order and all have been handled very well. Will be back!
Mike
10/11/2010
This was my second order placed with etrailer the service was excellent. The parts shipped the same day I placed the order and, I received the complete order in only three days. They also lived up to their price match policy. KUDOs!
Paul
10/11/2010
Thank you all for great service...I will be letting everybody know about your company.
Ray
10/11/2010
Etrailers prices were very good and the service was great. My shipment arrived promptly and the item I received was exactly as advertised. The system for tracking my package was also one of the most user-friendly I have experienced. I very much appreciate the great service and will gladly tell others about etrailer.com.
Bob
10/10/2010
Great company!!! Easy to find exactly what you need at their website the best after-sale support I've ever come across topped off with a high-quality product at a fair price. I'll be ordering again from these folks real soon!!!
Hal
10/10/2010
Always excellent service, fair pricing, great communication and fast shipping! Keep up the great work. Thank you.
Brad
10/9/2010
I had looked everywhere to find a wiring adapter to fit my needs as I pull several types of trailers for my business and I wanted something that would be easy for me where I did not have to keep changing them on my truck. I ordered the 4 pole to 6 pole with 4 pole on the side and it was easy to install and works great for my needs. Thanks so much for getting my adapter out and helping me to get back on the road again.
Kelvin
10/9/2010
I found the Etrailer webiste informative and easy to use. I placed my order late one evening and received my order within 2 days. Awesome service!
Rod
10/9/2010
Overall, a good hitch at a good price. The one I bought here 6 years ago for my Ford ZX2 installed easier, but if I buy a new vehicle and need a hitch, I'll shop here.
Ron
10/9/2010
Great deal, awesome product, and excellent service. I'm grateful they offer shipping to Guam. I'm looking forward to make another purchase from etrailer.com. Thank you!!!
Tom
10/9/2010
This was a great purchase. e-trailer.com had the best price, the shipping was free for my tailgate, and the sales person was so accommodating I felt like I was talking to a friend. The tailgate was shipped the same day as my order and arrived exactly as the tracking program said. Best of all it was very easy to install. Thanks e-trailer!
Carol
10/8/2010
Your customer service was excellent!
Eric
10/8/2010
The buying part was great the agent was friendly and helpful.
Greg
10/8/2010
Awesome! Shipping was free. Ordered on Tuesday and received it on Thursday. Installed in 20 minutes by myself on a 2010 Odyssey. Very happy with purchase.
Jon
10/8/2010
Great website, and both times I've called the call center, I got very pleasant and helpful agents, so 2 for 2 on excellent service!
Michael
10/8/2010
Very fast shipping, tires and rims look better in person. Lots of communication from etrailer.com so I always knew what was going on with my order. This is my 2nd order with etrailer.com that was done with my complete 100% satisfaction. Thanks!
Zane
10/8/2010
Always great service and fast shipping, highly recommend company.
Chad
10/7/2010
Ordered hitch receiver on Monday and installed it on Wednesday. Fit perfect on my Dodge truck, it only took about 30 minutes to install. Shipping was very fast. etrailer.com will be my first go to source for trailer parts. Thanks.
Dunny
10/7/2010
Great web-site & customer service. You had the exact part I was looking for, a great price, fast delivery, I am totally delighted. Tracking my order was easy, delivered earlier than expected I definitely will shop at e trailer.com for all future needs. Thanks for the great service…much appreciated, have told my friends to shop your site for anything they may need.
Mark
10/7/2010
Everything worked well. I installed it with my teenage son at home. It was incredibly easy. Delivery was also right on time as promised! Thank you.
Nancy
10/7/2010
Great. Easy shopping. Free freight on all items. Fast shipping and notification.
Randy
10/7/2010
Good web site, clear with all info needed. Called in a small order, advised it would take 3-5 days, Mo. to Maine. It took 3 da. Order was complete & fit properly. Best price I could find. Will order again when needed. Thank you.
Ray
10/7/2010
Shipped and arrived faster than I expected. The online video made installation straight-forward. Thanks etrailer.
Tom
10/7/2010
Thanks, you guys give excellent service.
Bob
10/6/2010
Just a note to let you know how great the service was on my order. The emails that was sent to me kept me informed of the status of my order & I received the order today. The product ordered is high quality and exactly as described on your web site, I would order from etrailer.com again. Thanks you for the excellent customer service.
Brenda
10/6/2010
I was surprised that they were able to ship me order out so quickly. Great service, all the way around!
Colleen
10/6/2010
I just wanted to let you know that when I needed to order a receiver hitch for my 2005 Honda Pilot, I was treated very well by a sales representative at etrailer. She was very knowledgable and pleasant to speak with. She did a great job and has left me with a great impression of etrailer and much confidence in its staff.
Cory
10/6/2010
Thank you. This is the best customer follow-up I've ever received!
Dean
10/6/2010
Thanks again for your excellent communication.
Don
10/6/2010
Only place I could find the part I needed and I was checking online for the last 2 weeks. The manufacturer gave me this site and 2 minutes later it was ordered.
Earl
10/6/2010
What a refreshing experiance. Great support, great communication, high quality parts and easy install. At least there is a company out there that still knows what good business looks like! A+++
Gary
10/6/2010
A number of places in town here specialize in installing hitches. After watching the informative video on your site of the installation of a hitch on an S-10 I decided to just order one from eTrailer. That video is a great sales tool. Seeing step by step how easy it is to install made me decide to order the hitch and install it myself. Nice to be able to save some money, get exactly what I wanted, at a great price, without having to drive around.
James
10/6/2010
My order was handled promptly and courteously. I could not find the product on the website, just knew from the manufacturer that etrailer had it. Quite impressive results when I contacted etrailer directly. Confirmation of Shipping occurred within a few hours of the order.
Jim
10/6/2010
I want to thank your company for the fast service and great website. I found this part that I ordered at many different places but ordered from your company because you guys have a great installation video. I figured any one that takes the time to make an installation video for there customers has to be a great company. Once again thank you an as soon as I need something else I will get it from you.
Juan
10/6/2010
Excellent pricing and superb customer service. If something is wrong with order or perhaps defective, their communication is first rate and they strive to make everything right. Would definitely order from eTrailer again.
Peter
10/6/2010
Good selection
Rick
10/6/2010
I have used Etrailer 3 times now and they have exceeded my expectations all three times. Prices were better than any store in town and the last order they shipped the same day I ordered it. If you have any trailer parts needs give them a try you won't be disappointed.
Scott
10/6/2010
I know it takes an extra minute, so I am taking an extra minute. I appreciate the communication from the CS team about my pending order. I have ordered things from you in the past and everything has been accurate, timely and a great value. The information was good and it felt like it came from a person and not a company, each time. Thanks. We on this end appreciate it very much.
Thomas
10/6/2010
Great buying experience for me. My order was shipped quickly, and was exactly as described.
Tom
10/6/2010
I got the module today and installed it. It works fine! Now I can pull my boat out of Lake Tahoe for the winter!! Thank you for you efforts in getting it here so quickly.
Tony
10/6/2010
Received item in great shape, now once the rain stops I can install it.
Andrew
10/5/2010
Wow. That was fast. Thanks for your help and the quick service.
Christopher
10/5/2010
Service was great. Easy order on the Web site. Shipped in one day and received the fourth day.
Dennis
10/5/2010
I havent received my order yet, but everything leading up to it gives me no doubt I'll be happy with it. After placing my order I sent an e-mail to see if it was possible to receive my shipment by the end of the week ordered on Monday. Within a few hours I received 3 e-mails back with updates on my order and also to let me know they upgraded my shipping for no charge. According to the UPS tracking I'll receive my shipment on Thursday- 3 day turnaround! and I couldn't be happier. Thank you etrailer!
Doug
10/5/2010
Everything was great - from ordering to shipping to delivery. I would definitely purchase from them again.
Ed
10/5/2010
Thank you for the prompt response and I hope to order again from you soon.
James
10/5/2010
Just wanted to let you know I received my order today. I wanted to thank you for keeping informed and for providing knowledgeable and excellent service.
Ken
10/5/2010
This was a great experience. The hitch came within a few days and I and a friend were able to install it in about an hour and a half. If I need another hitch I'll certainly go to etrailer.com
Lon
10/5/2010
Great tires, fast shipping, GREAT PRICE! Will recommend.
Ron
10/5/2010
Ordering process was easy, pricing was very good and shipping was quick.
Sam
10/5/2010
I had a great buying experience with etrailer.com. I found exactly what I was looking for, plus additional accessories I hadn't thought of all for a great price! In addition, even though I had gotten a price I was happy with, they stood behind their promise of the low price guarantee and lowered their price to the competitor. Overall, I am very pleased with my purchase and look forward to using my hitch in the near future.
Will
10/5/2010
Great prices, excellent products, outstanding customer service, rapid shipping, what else is there to say? Five out of five stars!
Bill
10/4/2010
You guys are great and I'm glad I shopped with etrailer again.
Howard
10/4/2010
Very responsive, fast shipments, good products.
Joseph
10/4/2010
Can not say enough about the excellent service, the follow thru, the basicly everthing from the first call to the fourth call were I placed my order. I was notified when my products would ship and how soon I would have them. Did the shipping happen as was told - nope - it was better, recieved my products a whole week earlier. And the price was absolutely great. THANK YOU!!!!!!
Mark
10/4/2010
I work full time in Customer Service and would like to let you know that yours is superlative. Keep up the good work. Shopping your website is a pleasure, and most importantly, your follow through is excellent.
Michael
10/4/2010
Thank you, I am so impressed with the whole program, in less then six hours after ordering my package was on its way, and thanks to the lady for helping me through the ordering process, and the price was right and the free shipping, well I can wait a couple days for a package.
Mike
10/4/2010
Thanks so much for the communication efforts. Looks like I have found a new source for hitches. Excellent service.
Rob
10/4/2010
Thank you so much for your outstanding help on this order. I really needed this by 9/30, but since I wasn't ordering it until late on 9/28, you expected delivery on Friday 10/1. You also said you would stay on top of it. Well, you must have done a really good job.... I received it on 9/30. Getting it on Thursday was really, really great and helped me out immensely. Thanks to you the whole buying experience was great and I really appreciate it. I will definitely be a repeat customer and will let my friends know about e-trailer.com also.
Stuart
10/4/2010
It has been a pleasure doing business with etrailer and will check with you on any future needs.
Wayne
10/4/2010
I love my new bike rack. It fits both my car and truck and keeps the bikes secure and safely separated. It takes 20 seconds to secure them. What a great rack!
Jeff
10/3/2010
It's So Great to shop at E-Trailer. Every time I've placed an order, they have Exceeded my expectations. They're always there to answer questions and on top of all that they have Super prices. Thanx Much etrailer Team!!!
Jim
10/3/2010
Your product was perfect. Everything fit without any trouble. The wiring harness was very easy to install. Thanks.
Jim
10/3/2010
Again I thank you...your sevice is great.
Kent
10/3/2010
Recently ordered trailer wiring adaptor set for Ford F-150. Order was shipped fast as lightning and when I received it I had everything I needed and the installation only took about half an hour. I had a chance to test the wiring harness with two different trailers and found that it worked perfectly with both. Would definitely do it again.
Steve
10/3/2010
Purchasing could not be any easier! Great prices and the free shipping was a big plus. Communication was excellent, emails for every step of order process so you know how your order stands and when it ships. Overall I am very pleased with my experience and would recommend buying from etrailer to anyone.
Steven
10/3/2010
What GREAT service, it seemed like I just placed my order, went to the store the next day, and when I got home it was sitting by my front door.
Al
10/2/2010
I really appreciated the quick shipping and order confirmation. The LED trailer lights are awesome, a good value!
Denise
10/2/2010
The product arrived quickly and was easily installed. A good investment for towing my boat and protecting the drive train!
Denny
10/2/2010
This is my first time ordering from etrailer. The email response is awesome. I am greatfull of this company in all that they offer, and to top it all, with me being on a tight budget, the prices are awesome as well!
Jerry
10/2/2010
Outstanding!!! Item was ordered 28 Sept. and picked up at the PO Box on 2 Oct. It don't get any better than that!! And that is to AK!!!! Thanks a bunch!
Lynn
10/2/2010
Placed my order on the 29th of September, received it 3 days later. Great people to deal with and a great product!!! Could not be happier. I will definantly buy from you guys again……Thank you.
Ulli
10/2/2010
I had a good shopping experience with etrailer.com. The hitch cover I wanted had to be back ordered, but etrailer kept me informed about the delay in shipping. The product I received was exactly what I wanted. Thanks.
Wayne
10/2/2010
Great web site, Customer Service and technical information! Highly recommended for trailer parts, service and assistance!
Doug
10/1/2010
Thank you again for your exceptionally fast service, I really like buying from your company!!!!
Doug
10/1/2010
The 5th wheel tailgate I bought was a very good product. Shipping was fast. I installed tailgate in about 20 minutes. No problems or hassels.
Gordon
10/1/2010
Thanks so much!! As always, your companies service is the best!!
James
10/1/2010
Your company was wonderful. You had what we needed and the price was great compared to other places we looked at. Email sent to tell us every step taken to send us item. Will do business with you again for sure and will tell others about your site.
Joan
10/1/2010
The equipment arrive today, just what I needed. Thanks for the excellent service I received. I will recommend and use you in the future.
Lindsey
10/1/2010
My shopping experience with etrailer.com was more than satisfactory! Service was fast and efficient, and the company representative met my needs with no problems. Thanks for your expert handling of my order.
Rod
10/1/2010
I placed the order yesterday and I see you have already shipped it, could not ask for better service.
Ron
10/1/2010
I appreciate the update, and must add your entire service is exemplary!
Tom
10/1/2010
I needed a spare tire and wheel for my boat. Google brought me to the website. Etrailer website layout excellent. Bolt circle diagram comfirmation easy, tires and wheels of all load ratings were excellent with abundant selection, and cost was better than what was available locally. Super easy shopping trip.
Arlyn
9/30/2010
Thanks so much for your help. You guys are awesome...THANK YOU! I will recommend you to anyone and everyone.
Carol
9/30/2010
The sales person was very pleasant and was very attentive to what my needs were and helped me find the proper roof rack for our skis and snowboard: Thanks!
Catherine
9/30/2010
The best trailer website. Don't cut quality. Awesome. Thanks!
Jim
9/30/2010
etrailers had the best price and made it easy to know what I needed for my truck. They had free shipping and upgraded my shipping for free. They were easy to deal with and emailed my right away to let me know my brake controller was in the warehouse and shipped.
Jordan
9/30/2010
First time using etrailer.com and must say, great experiance. I knew what I wanted, web site was easy to navigate and brought related items up. Ordering fast and simple and had a personal e-mail follow up IE: A human being telling me when it was shipping. Arrived within days which being cross border is quite a feat. Overall, great service, Highly recommend it.
Ken
9/30/2010
I have been looking at this web-site for a while, and the product, but hesitant to order on-line. But I went ahead and it has turned out to be a great experience so far- quick and professional. Thank you.
Ken
9/30/2010
Prompt service.
Lowell
9/30/2010
This is my 3rd order this year from Etrailer. I have had excellent service, excellent communication and have been very satisfied with the product I have received. I would recommend Etrailer and will buy again.
Mark
9/30/2010
As far as Im concerned, e-trailer.com is the place to shop for all your trailer needs. All the products I ordered from them were delivered in a very timely fashion and arrived in excellent condition. They will definitely be listed under My Favorites and I will continue to place orders as needed.
Noman
9/30/2010
Ordered online at 12:30 one night and woke up next morning and checked my email to find an order confirmation followed by a UPS tracking code that I could check progress within 12 hours. Next day I checked the UPS tracking to find out my shipment was to be delivered that day and guess what? It came! I have never had such prompt service with internet transactions. Thank you so much.
Randy
9/30/2010
I am very happy with receiving my product shipping was on time, product looks good.
Stanley
9/30/2010
I do like the quick replys to my e-mails and your efforts to to get the product to me quicker at no extra expense. Thank you again.
Steve
9/30/2010
Thank you very much for the help. Really appreciate the customer service you guys have.
Troy
9/30/2010
Very happy with purchase. Recieved in 3 days. Less than 1/2 price for Canadians - even with the shipping!!
Al
9/29/2010
Have not used the product yet but the experience, shipping and followup was superb. I would certainly feel comfortable recommending etrailer based on this service.
B.J.
9/29/2010
Thank you. I appreciate the priority handling of my order. I look forward to placing future orders with etrailer!
Brad
9/29/2010
When I had a computer gilch I called and my questions about my order were answered and my order was completed and delivered in a very short time. Thanks for the quick service.
Charles
9/29/2010
I just ordered my hitch yesterday afternoon and as I checked my email just a day later I find that the hitch has already been shipped. I can't wait to get it but I am so pleased with the convenience and quick response time. Thank you.
Larry
9/29/2010
I bought the Class III Trailer Hitch for my Ford 2010 Edge and the delivery was fast. The goods arrived at my front door after 4 days. The hitch receiver fits perfectly and it is better than the factory installed hitch by Ford and I love it. Looks nice, I will highly recommend eTrailer.com to others.
Marion
9/29/2010
I ordered tires on Thursday and I received them by the following Tuesday. Great service, thanks.
Pat
9/29/2010
I needed an adaptor connector for new truck I purchased to connect to my boat trailer. The web page for etrailer included extra pictures so I was sure I was ordering the correct item. I placed the order around 6 p.m. on Monday, never expecting it would ship that day. It did! I requested U.P.S. 3-day service. The connector arrived on Wednesday. Wow!
Randy
9/29/2010
Fast service, great prices and easy to use website. If you can't find it, etrailer has it. Thanks for free shipping.
Robert
9/29/2010
Your site was easy to manuever through and of all the distributors I researched, you have the best prices. I am sure well be doing more business.
Robert
9/29/2010
Great web page, easy to navigate with help to identify parts to fit vehicles.
Earl
9/28/2010
The sales person was very polite and extremely helpful in helping me with my questions and my order. I need more people like her at my company.
Jeff
9/28/2010
The site is easy to read and understand. I liked the layout and the ease of function.
Lee
9/28/2010
Great price and Fast Shipping. Thanks.
Mike
9/28/2010
Your customer services' attention to detail is unique. When ordering a bike rack and hitch that didn't match, you contacted me immediately and directed me to a setup that would work. I will recommend your site to everyone I know because of my experience.
Paul
9/28/2010
Very efficient, knowledgeable, timely, helpful, courteous and reasonably priced. Thanks.
Will
9/28/2010
Great customer service and a great job of letting me know the status of my order.
Adam
9/27/2010
Thanks for the follow-up. I've booked marked your company and will not only use in the future...but will pass on to others...thanks again.
Cliff
9/27/2010
The web site was easy to use, and had installation info for the 5th Wheel trailer hitch that I bought. It was shipped out the same day, great job guys.
Frank
9/27/2010
Your "guys" are great to deal with, I will buy from you again :)
Joe
9/27/2010
Best customer service I've experienced in a long time. Needed a set of replacement brackets for a bull bar. Called and emailed about 10 other vendors but no one wanted to help. If it wasnt something set up in their system they couldn't be bothered. Then I found etrailer...they were happy to help even though the part wasnt listed on their website. Fast shipping too. Very refreshing to find a business that still values its customers.
Mike
9/27/2010
Wow!! I already have my tailgate and love it! Thank you so much for you service, it's the best!
Scott
9/27/2010
This is my second order with your company. I appreciate your professionalism and service.
David
9/26/2010
This is my 3rd trailer hitch I have ordered through etrailer and everything has been as advertised! Thumbs UP!
Randy
9/26/2010
Thank you for your prompt reply. With customer service being an all time low at most companies, etrailer.com has shown that you care about your customers. I really did not know if I would receive a refund for the difference in price, but you suprised me. From the time that I talked to the sales person to now, I am impressed with how I have been treated. I will make sure that all of my future purchases and all of my friends (all military who tow just about anything that you can think of) purchases will be from etrailer.com.
Richard
9/26/2010
Great to do business with good prices, fast shipping and great customer service.
Robert
9/26/2010
When I was looking for a trailer hitch for my 2009 Toyota Corolla S, your site was the only hitch website that actually showed pictures of my exact make and model car with the hitch installed. The second reason I chose etrailer.com was that while searching around on YouTube, etrailer had a video showing the installation of the hitch on my model car and exactly how simple it really was. I didn't even look any further or compare your pricing to any other hitch source. You gained my order by the thoroughness of your company. So, thank you again for being a very thorough, place to do business with. I appreciate it.
Scott
9/26/2010
A classic case of above and beyond service. I was already pleased with the ease of ordering and the price of my purchase, only to be treated to an email explaining my shipment was rushed to me at no charge. Under promise and over deliver, I'll purchase all of my future trailering needs from Etrailer.
Tim
9/26/2010
I highly recommend etrailer. I received it promptly and it installed exactly as they said it would. Thank you all for your professionalism and attention to detail.
Todd
9/26/2010
Installed the Draw-Tite hitch on my Subaru Forester. Installation went very well. Wanted to tell you that the reason I ordered from you was the extremely useful video showing the installation procedure. That and the free shipping, fast service and low price.
Chas
9/25/2010
This company has it all togeather. Great custmore service, fast shipping, and their people on the phone know there products.
Del
9/25/2010
Well I will have to say that shopping at etrailer was one of the best on-line shopping experiences I have had. The Customer Service clerk was extremely curtious and helpful, and was very reassuring that I would receive my item on time. I will be back to shop some more, guarenteed.
Jim
9/25/2010
From the moment the call receptionist picked up the phone to assist me with the purchase of the component, to the moment it was shipped I received outstanding service. All for a $40 part. Thank you so much.
John
9/25/2010
As always, great prices and fast shipping. All items ordered are just as stated and fit perfect.
Micheal
9/25/2010
Excellent service. I like the individual attention and quick shipping.
Norm
9/25/2010
I have delt with etrailer in a couple of other transactions. Never had a problem with items and delivered quickly. Great prices.
Thomas
9/25/2010
Etrailer.com is excellent. My first time ordering I received a damaged brake controller. When I called for an exchange I was dealt with a friendly customer service rep. who apologized for the inconvenience and promptly sent out a replacement. Etrailer also paid for the return shipping. The great service has made a return customer. I've ordered towing mirrors and plan on making more purchases. I should also mention if you look around etrailer.com has some of the best prices and they ship your order immediately. Both orders where shipped the same day.
Tony
9/25/2010
This was my second time buying from Etrailer.com. Everything was great! I received my order way sooner than expected. Easy to purchase, fast handling, even faster shipping. Thank you.
Eric
9/24/2010
I find that you are a very responsable company. You kept me up to-date from the date of purchase till the shipping. I recd the material today and found exactly what I needed. Your magnetized etrailer label is a great idea and I will stick it somewhere for sure. Thank you very much.
Gilles
9/24/2010
We received our order September 21st in good condition. We would like to congratulate your company on the quality of the material as well as for the detailed instructions enclosed therein. The installation went very well. We would also like to thank the person we spokw with for the excellent service she afforded us.
Raymond
9/24/2010
In addition to having an easy-to-use order system, I really appreciated the short tutorial on how to install the trailer light harness I purchased. Also, I appreciate the order shipping being upgraded to a faster delivery.
Scott
9/24/2010
I ordered my bike rack from etrailer because of the companys excellent reviews. I now know why. This is a fantastic company and I will not hesitate to recommend them.
Sherry
9/24/2010
Price and ease of checkout was very nice. Have not received order but advised many times of progress and shipping info. Which is nice!
Stan
9/24/2010
Thanks again for the outstanding service and caring attitude. Sorry to say that is a defining factor anymore in where I choose to do business, and you can be sure I will refer any and all of my friends to Etrailer.
William
9/24/2010
It's been a good shopping experience. I appreciate the sales people taking the time to answer all my questions and the videos to explain the installation and us of the products. I highly recommend etrailer.
Art
9/23/2010
THANK YOU for upgrading my order!!! We purchased a cargo trailer to haul equipment for our newly formed fastpitch girls softball team, when we found out that my Expedition didn't have the upgraded tow package that supposedly was installed on the vehicle, we had to go into overdrive trying to get our vehicle tow ready for an upcoming tournament. Thank you etrailer for helping us pick the right parts, and getting them to us fast. I work in procurement and never had that kind of excellent customer service for an online store as your company provided to us. Thank You Again. I am a customer for life and guarantee to you that I will pass the word.
Danielle
9/23/2010
You guys are awesome! I have been very happy with my etrailer purchases. The website is well organized with lots of useful info, pics and videos. Every time I have called, I have received friendly, knowledgable help. On top of all that, you have the best prices! I will be recommending etrailer to all my friends.
Doug
9/23/2010
I ordered the Trailer winch Strap at 12:00 on Wednesday September 22, 2010 and I received the Strap on Thursday, September 23, 2010 at 14:00. Your order taker was very plesent and helpful. You have fantastic service and I will tell my friends about your great service. I am super pleased.
Erwin
9/23/2010
Thank you for your expidited service! I will tell others of the special attention customers receive from your business.
Jim
9/23/2010
I think it was a very good site to buy this item because everywhere else that I looked it was about $30 more. So over all it was a very good site to me and also very easy to use.
Marcus
9/23/2010
Great service.
Mike
9/23/2010
I shopped on-line, ordered and held my breath. E-Trailer had the correct parts at my house in two days. I installed the receiver hitch in twenty minutes, no sweat. Good company, delivers what it advertises.
Pat
9/23/2010
Outstanding service and support! I had specific questions concerning a couple of products and one of the tech guys answered all my questions. He was prompt and accurate. Very easy to work with. Also, once I placed the order, it was processed with no trouble and delivered one day early! Simply, outstanding service. Keep up the great work!
Siso
9/23/2010
I just received a hitch assembly from you guys in like 3 days. Your system is awesome. Most companies don't ever answer their phone in 3 days. Very impressed with your service.
Todd
9/23/2010
Thanks for the great service - the cover arrived today. You guys are the most responsive group I have ever order from on the net. Keep up the good work - I will certainly tell my friends.
Walt
9/23/2010
Just wanted to let you know that I received the hitch adapter last week, and am very happy and satisfied with all of the products I ordered. Thank you for staying on top of them for me; it is very much appreciated!
Andy
9/22/2010
Great product, fast service and delivery!
Brian
9/22/2010
Hey, I just wanted to say thanks for the fast service. I installed the hitch today and all the parts I ordered worked well together. I can't wait to pull my boat to the lake with my own car for once!
Chris
9/22/2010
Service is good and fast.
Clyde
9/22/2010
Thank you for our quick response in filling my order. I am in the process of rebuilding a small utility trailer and although I didn't find the exact replacement item I had hoped for (age of trailer) I did find the lights I can use, they were VERY reasonably priced and you even upgraded the shipping. Again, thank you very much and be assured I will shop etrailer again as future needs arise!
Dave
9/22/2010
Thanks so much for the follow up. Your customer service is top notch. That is rare today.
David
9/22/2010
Prompt service, good instructions, it fit the vehicle well.
Gerald
9/22/2010
Wonderful. I wish all companies were as pleasant to interact with as yours.
Linda
9/22/2010
Very fast shipping. Quality product for the price. Very reasonable cost. Will do business again. Would highly recommend. Enough said.
Mike
9/22/2010
WOW!! I have never recieved a shipment so fast. Everything was well packaged for protection, and very timely. The product I recieved was Top Notch in my opinion, and I couldn't be more pleased. I will be ordering more in the future as needed. Thank You Very Much.
Noman
9/22/2010
Thanks alot. You guys are GREAT. Great customer service. Thanks again!
Randall
9/22/2010
Thank you very much! Your customer service is absolutely the best. I look forward to ordering from you guys again.
Adam
9/21/2010
My items were delivered quickly and I am happy with the service. The installation videos are especialy helpful because I was a little worried about installing a hitch on my SUV by myself. I didn't know what kind of problems I might run into. The installation video convinced me that I could do it myself. I think etrailor is the best and most consumer service oriented component site I've ever come across on the web.
Bob
9/21/2010
My etrailer.com experience was very positive and I plan to make many future purchases with etrailer.com.
Charles
9/21/2010
Awsome experience...quick with shipping and great service.
Lester
9/21/2010
Great Service....Fast shipment.
Mike
9/21/2010
Excellent service, and everything shipped thru great. Arrived quicker then they thought.
Steve
9/21/2010
Great web site. Everything was so easy from the very beginning. Order detail, instructions, videos, free shipping, timely delivery, made the installation of the hitch and wiring a simple procedure.
Steve
9/21/2010
I love my new electric controler. Makes a whole lot of difference in your stopping time especialy when you have a loaded trailer, I think everybody that tows a trailer should try one, and they never do with out one again.
Tony
9/21/2010
Thanks for the quick response. My brother recommended etrailer.com to me, your reputation precedes you.
Alex
9/20/2010
It was my first time ordering from etrailer, And I was impressed with the customer service. Not only did etrailer delivered my part in the time they estimated but I actually got a phone call from them letting me know that it was on its way. Will I order from them again- absolutely.
Ben
9/20/2010
I had a unique experience with this company. The product I ordered was on backorder however the customer service is so ABOVE AND BEYOND anything you ever see these days that I had forgot about the backorder. Bottom line I will buy everything I need from these guys from now on.
Colby
9/20/2010
WOW, thanks! Now THAT is what I call customer service! Super fast shipping and handling. Our tarps were shipped within hours and here in CT within a few days. Great value for the $$. Thanks! Well be ordering some more soon!
Dave
9/20/2010
A pleasure dealing with you. Every thing went to a T, just as you said, the arrival time and with the instructions that you sent- perfect. It took me 2 hours to install, I am very pleased. You were also, may I add, a pleasure to deal with. Thank You again.
Don
9/20/2010
A VERY easy and easy order. Fast shipment and quality made item. VERY satisfied and well recommended.
Everett
9/20/2010
Great service and prices. I turned around and happily placed another order with them within two weeks. Once again they have the best price. I'm sure their service will be great again, too. Nice e-mail communications, also.
Rob
9/20/2010
Great site and easy to navagate. Always have what I need and if not will help me find what I am looking for.
Steve
9/20/2010
Shopping was easy and shipping was fast.
Barry
9/19/2010
I have a 99 Ford Ranger and never had the requirement to attach a trailer. I do now, and was concerned I might not find a match for my 11 year old factory wiring harness. I checked the dealer we will have to order one- takes a week and a local hitch store uses a kit and manually wire it. Etrailer.com had the exact part I needed. I ordered at 1PM on a Tuesday, paid for three day shipping, and received the part two days later. Exact fit. Works great. Exceptional service, terrific value. Thanks.
Bob
9/19/2010
Good quality and good price.
Mike
9/19/2010
Great price and service, unit arrived in good shape in great shipping time. Now to get busy and get it installed.
Robert
9/19/2010
etrailer was great for this order. I was leaving on a trip in a couple of weeks and discovered that parts on our trailer top bike rack had rusted out and broken since we last used it. The person I spoke with at etrailer went out of her way to find out what I needed and, when she discovered that etrailer didn't carry them, ordered them to e-trailer from the manufacturer and had them shipped to me. They arrived the day before we were to leave. I repaired the bike rack, mounted it back on the trailer roof and we left the next day, able to use our bikes in the campground during our trip. The CSR contacted me several times by phone or e-mail to update me on status and checked with me after it was all completed to make sure I was all set. Possibly the best customer service I have ever received at any time - and I'm 63 and a pretty demanding customer! e-trailer is awesome!
Donald
9/18/2010
The Reese Titan is amply named! It's a beast and should tow anything! Etrailer was right on time with the delivery and kept me well informed of the status of my order. This is my third order this month and I'm a very satisfied customer! Great pricing, exceptional service, free shipping, and great follow up...way to go!
Jim
9/18/2010
It is a pleasure doing business with etrailer.com. They have the products you need at a very reasonable price. I bought a set of wheels for my camper. Before I turned around they were at my front door with no charge delivery. I would recomend them to all my camping friends.
Larry
9/18/2010
Fast shipping and exactly as described!
Mike
9/18/2010
Great site for trailer parts.
Paul
9/18/2010
Excellant service in sales. Item arrived on time as expected. Also, wonderful service with questions after ordering. This was my second order with your company & will certainly recommend you to anyone. Best prices & service!!!
Wes
9/18/2010
Good prices with shipping. They show shipping estimates before collecting personal information. Lots of communication from sales support on order progress. Order was handled and shipped on the extreme early side of both estimates! Good with small touches like including the relevant assembly instructions version for the base product of the accessory that I ordered together.
Ben
9/17/2010
Even though shipping is ground, it really couldnt be any faster. The stuff I ordered was out the door the day it was ordered and arrived in 3 days. This is my second order of tire/wheel combo. Prices are competetive.
Bill
9/17/2010
Customer service is very good.
Brian
9/17/2010
Recieved item within 3 days, everything there good instructions, had hitch put in with in one hour. Very pleased.
David
9/17/2010
So, what do I think? Well, I have now purchased from you twice and the availability, prices, and shipping have all been excellent. You follow-up with email and tracking numbers are excellent as well. I would definitely recommend etrailer to anyone shopping for your stuff.
David
9/17/2010
Thank you for the updates and the prompt service less than a week from when I placed my order. I received the diodes in today's mail (September 17, 2010). I am putting ETRAILER.COM as a "favorite" in my email and I will let others know of the prompt service that I received. A happy customer.
Ed
9/17/2010
Your company was great to work with. I was very impressed with your fast service and updates with my order. I will definitely use your companey in the in the future. Thank you very much!
Glen
9/17/2010
This is one of the best online purchase experiences I’ve had. I looked all over to find a good price and they had it. They contacted me letting me know when the order was going to be shipped. They even upgraded the deliver so I got my trailer locks faster than I expected. It's always good to feel you get your money’s worth when you buy something and I feel I definitely did.
Greg
9/17/2010
I found etrailer to go extra mile to provide me with the items I needed when I needed them. I highly recomended them for any of your trailer or towing needs.
Gregory
9/17/2010
Very good. Shipped quickly and communicated efficiently. Would buy from again.
John
9/17/2010
I got exactly what I wanted at the best price I could find after considerable checking. It was delivered much quicker that I could have imagined. My next pruchase for the RV will be from etrailer for sure.
Mel
9/17/2010
Absolutely Incredible! I handle the Guest Experience for a major retailer and I could not have handled these transactions any better. I have been introduced to one professional after another and I would strongly reccomend Etrailer to everyone.
Michael
9/17/2010
Right part, great price, on time delivery, what else can I say?
Ric
9/17/2010
Shopping with etrailer was great. I had immediate response via e-mail. The price was great and I received my order 3 or 4 days sooner than I thought I would at a low shipping rate. The product looks great on my Jeep! Thanks.
Ron
9/17/2010
You guys are great.
Snorre
9/17/2010
The trailer package arrived today as represented. All parts were there and it was in great shape. Should I need to order trailer parts for this trailer or the 3 other trailers we own, I will definitely look to your company.
Tim
9/17/2010
That was some excellent service you all provided! Great communication, and rapid delivery! I'll be sure and use you all again, as well as recommending you to others who need trailer gear. Thanks!
Dave
9/16/2010
Looks great I got my trailer tires and rims today, great service, excellent cmmunication, I must let all my friends know about etrailer.
David
9/16/2010
Thanks so much for getting my order shipped so quickly on such short notice. I received it today 9/16. Now I don't have to worry if it will make it here on time.
Ed
9/16/2010
I received my trailer Hitch step today through the Canadian Mail Service and it is great. The part fits well. I think that I will be the only VW Touareg with this part on. It adds something special to the look of the vehicle,and also it is handy, because when I wash my truck, I could not get to the top of the vehicle to wash it and dry it afterwards. So thank you for this awesome part. Your delivery was quick.
Francesco
9/16/2010
Great price! Excellent service.
James
9/16/2010
THANK YOU for upgrading my order!!! I was trying to save a little money when I picked the 5 to 7 day shipping. I am really looking forward to getting the hitch light. It is going on my 05 Dodge Dakota. I'am really pickey as to what goes on my PRIDE and JOY!! The light I ordered will fully fit the bill!! I was so excited about the light that I went out and upgraded the hitch pin lock with a professional locking pin.
James
9/16/2010
Excellent experience dealing with Etrailer. Shipping was fast and the product arrived undamaged. Highly recommended!!!!
Mike
9/16/2010
I wanted to thank you for your fast shipping on an item that I purchased from you. Also for having the 2011 Ford factory gooseneck ball in stock I wouldn't have been able to get it for 2 months if you didn't have it. Again Thank You, and I will be ordering any other merchandise that I need from you.
Richard
9/16/2010
As always, a pleasure to do business with you! You ship quickly, accurately and always answer any of our questions with speed and knowledge! Thank you!
Bill
9/15/2010
Thanks for your email updates on my order nice to see customer service at any level these days. I would recommend etrailer to anyone interested in hitch purchase and installation.
Bill
9/15/2010
Awesome customer service and extremely fast shipping!! Ordered my hitch on a Tuesday afternoon and received my hitch the very next day, and with free shipping to boot. Great price, great delivery, and great experience. I can't ask for any better than that.
Bruce
9/15/2010
My purchase experience at etrailer could not have been better- good equipment, good price, on-time delivery.
Don
9/15/2010
As always, the service quality at etrailer is top drawer. Thanks again.
Doug
9/15/2010
Very professional, quick and responsive! I wish all companies had this kind of customer service. Product shipped same day.
Frank
9/15/2010
Excellent service and shipping response - a repeat coustomer!
James
9/15/2010
Thanks for making everything so easy. The purchasing agents were the best at getting me my purchase as soon as possible and without any additional shipping fees. Also, the timely emails informing me that my order had been processed and shipped were helpful and appreciated. I will always use this company for all my RV needs.
Jay
9/15/2010
Thanks- package received and installed. Looks neat!
John
9/15/2010
Very easy to use and purchase from web site. Also, appreciated the prompt emails from customer service after purchase on the status of my order.
Manny
9/15/2010
Very fast turnaround and a helpful staff that is quick to respond. I would highly recommend etrailer.com
Mark
9/15/2010
I wanted to let you know that the reason that I used your web site to order from is the "how to videos" you guys do. I had purchased sway control system and was completely lost on how to install it. I found your video on You Tube and decided since you took the time to put the videos that I will purchase all my supply's from you. Keep up the good work.
Mike
9/15/2010
You have no idea how much I appreciate the upgrade. This has been a difficult part to get. Finally I can leave my bike rack hitched with a little less concern of theft. Thank you!
Paul
9/15/2010
I ordered a wiring harness for my jeep on a Sunday and recieved it on Wed. I am totally impressed with the service and timely manner in which I recieved this. I also recievd 3 e-mails letting me know they had recieved the order and when it was shipped. I will definitely use again an recommend the company. Fast and much cheaper than the stores in my area.
Ritha
9/15/2010
Flawless transaction: Order was correct and delivery was very prompt. Will order again.
Steve
9/15/2010
Great experience! Ordered the hitch online on Thursday and it arrived on Monday. Easy installation which took approximately 30 minutes. Quality merchadise at a fair price.
Steve
9/15/2010
Shopping at e-trailer was great. Great selections and great prices. The sales person did a great job of helping me. She is very knowledgeable of your products and a delight to deal with.
Steve
9/15/2010
Excellent product and service. Ordered Sunday evening received and installed by Wednesday. Would highly recommend etrailer.com.
Willis
9/15/2010
Very easy to work with on line. My experience with the people on the phone has be great.
Alfred
9/14/2010
Thanks! That was quick. Your price beat any local dealer, even if we had paid shipping. I'm looking forward to doing business with you in the future. This is a new (used) RV for us so I'm sure there will be other items we'll be needing.
Cyndi
9/14/2010
Excellent experience. The Product Pro on the phone was very knowledgable and helpful. My order was in stock and shipped the same day. The follow up emails with tracking info were appreciated.
Daniel
9/14/2010
Placed my order a few hours ago, back home to find email that order has been shipped and will be here sooner than promised. WOW
Dave
9/14/2010
I shopped for prices, Etrailer was the best. No tax, free shipping. Plus a bonus gift with your order. Strategic shipping acrossd the US for fast delivery. This is a good as it gets. Thanks Etrailer. You won my business.
Don
9/14/2010
Pricing was right and product was ship the same day I ordered. Excellent experience.
Hank
9/14/2010
The salesman was very polite and helpful. This was my first time using you and I will certainly use you again and tell my friends.
Harvey
9/14/2010
My 1982 Jayco trailer was in bad need of an Atwood jack caster, which I have spent hours looking for until I found your web site. Voila'. Your part should be just right when it arrives.
John
9/14/2010
First, I was impressed by the prices. Everything in California cost a fortune + Taxes. Secondly, I was told 24-48 hours to ship. Etrailer shipped the same day, I can't ask for better service than that.
Ken
9/14/2010
Fast, easy, courteous service. No shipping charge, here in less than two days from order. Product purchased is awesome. Thanks!
Matt
9/14/2010
This is the best company for quality trailer parts! They have always shipped my orders promptly...within 6 hours of ordering the parts! If you need trailer parts, order them from Etrailer you will be very pleased.
Roy
9/14/2010
Very helpful, fast shipping, easy to talk too.
Tom
9/14/2010
Thank you for the pleasant e'mail. You have an exemplary customer service person and I look forward to doing business with your company in the future.
Tony
9/14/2010
Thanks man, you guys are the best I have dealt with yet, keep up the good work!
William
9/14/2010
Prompt service and an excellent notification system
Aaron
9/13/2010
Great service. I was impressed that I could track my order. Very efficent service.
Dale
9/13/2010
I received the items that I ordered in a timely manner. Appreciate doing business with you.
Dave
9/13/2010
This is my second order with etrailer, they are extremely efficient in their order processing and the best prices I've found. I give them 5 stars!!
Dave
9/13/2010
The person on the phone was very helpful and knowledgeable. Great place to shop.
Doug
9/13/2010
It has been a while since I have seen great customer service. Prompt, clear, and personal communication and same day shipping. Keep the good work up and hope other American companies follow.
George
9/13/2010
This is the second time in two weeks that I have ordered parts and both times the service has been excellent. Quick order processing, shipping and timely emails to keep the buyer posted. I like the atention that you give your customers.
Mike
9/13/2010
Just recieved my second order from etrailer in the last two months. I have found them to be extremely helpful with questions, fast shipping time and great prices. I would highly recommend etrailer to anyone.
Richard
9/13/2010
I received my order in 3 days just in time for the weekend to install the break controller and tow with it. You have great service, recommend your site for all towing needs.
Rocco
9/13/2010
Wow fast reply! I will definitely pass your store on to my associates. Thanks again.
Ron
9/13/2010
etrailer.com has the best price around.
Sang
9/13/2010
Thank you so much for the follow up. Have a great day.
Shawn
9/13/2010
Very pleased with how quickly product was shipped.
David
9/12/2010
Product arrived on time and the install was straight forward. Nice design, well built.
Gil
9/12/2010
Very good quality trailer hitch. Looks very good on truck. etrailer was very helpful with my order and keeping me informed of my order. Highly recommended!
Greg
9/12/2010
Very Impressed!! Fast free shipping!
Greg
9/12/2010
Came in Friday, just as it was ordered. Good doing business, will tell all I know about you that needs tires.
Lavelle
9/12/2010
Just put my hitch on a 2004 Highlander. Everything went as smoothly as the demo video. Plus customer service caught an incompatibility in the ball I had ordered for my hitch, emailed me and fixed it. Top notch service!
Matt
9/12/2010
So far my experience has been beyond my expectation. I first placed the order they were very knowledgeable then a price match was done and they got back to me the very next day. The order has now been shipped and we will wait to see how this works hope I have the same great results.
Garry
9/11/2010
Thank you for keeping me informed on my orders. I received the hitch yesterday. Just wanted to let you know that the install was very easy. I installed it by myself in 50 min. The most time was spent blocking it up. All bolts threaded in all the way with fingers. Thank you for the promptness and selling quality parts.
James
9/11/2010
Excellent shopping experience. Super communication and hitch receiver was received in only a few days. Will definitely shop from again in the future and recommend to friends!
Scott
9/11/2010
Have ordered 3 items in the last 6 mo. My latest hitch and wiring harness was for a Ford Escape with/out a tow pkg. All items arrived within 2 days and were very easy to install. Etrailer is #1 on my list.
Tommy
9/11/2010
No one beats etrailer on prices, NO ONE! Great service also. The local trailer sales in the Portsmouth Virginia area can't or won't come close.
Bud
9/10/2010
Fast shipping, and a very nice hitch. Has plenty of ground clearance, no dragging the bottom when coming out of a driveway which a previous hitch did on the Honda Odyssey. Installation took about 10 minutes, slipped right in, and tightened right up. My bike rack fit the lock pin hole perfectly as well. A happy customer here.
Dan
9/10/2010
Very fast delivery. Thanks etrailer.com
Daniel
9/10/2010
You guys rock. Got my parts delivered in less than 48 hours. Will use you for all my trailer needs.
David
9/10/2010
Excellent service, great product, best prices, free shipping and fast delivery. I highley recommend this seller. Will deal with them again anytime.
Greg
9/10/2010
It is amazing!!! I ordered this from you around 8 am Wednesday and it was on my front porch in rural Virginia 85 miles from Richmond at 2 pm, via FedEx ground, the next day. Thanks for the great job.
Jim
9/10/2010
Bought a T-one Wiring Harness for trailer lights to replace bad unit on Toyota 4Runner. Easy to find correct unit online. Prompt reasonably priced delivery. Installed easily.
Mike
9/10/2010
Thank you for your excellent follow up and resolution. You have taken an opportunity and turned it into delighted customer. In my business dealing with delighted customers are return customers. Look forward to shop with etrailer in the future. Keep up the good work.
Nelson
9/10/2010
Many thanks for your fast reply. We enjoy the order process with eTrailer which is our first time dealing with your company. For sure will come back and visit again. We love the complete items you carry where we can find all of the parts we needed. Looking forward to shop here again.
Ralph
9/10/2010
Thank you for your prompt service.
Rob
9/10/2010
I needed parts for my fifth wheel hitch in a hurry so, the sales rep rushed my order through so it would get it out on truck that night.
Robert
9/10/2010
Awesome service and delivery! They emailed the day of the order, the next day with a status and later on that day with a shipped confirmation and tracking number. The product arrived 3 days sooner than expected! Thanks for the service etrailer! I will shop here again!
Alfred
9/9/2010
Thanks for the additional effort and quick response. Great job and customer service. More companies need people like you and they would not be failing. Have a good one and thanks for your assistance.
Bill
9/9/2010
The sales person was very very helpful and the pricing just outright blows away the local RV centers prices. The shipping was very quick 2 days. I HIGHLY recommend etrailer.com to all of my RV friends.
Chauncey
9/9/2010
I have never seen a website so great. I found what I wanted directly and was so thrilled to see the installation videos. That guy is really good. The telephone support is also superior to most every other place I have called. I never felt pressured or that I was interrupting or bothering their work or asking stupid questions. This world would be a happier place if all companies loved their work as much as the people at this company seem to. I hope I can be as good.
Dan
9/9/2010
Super service! The price even with shipping was less than all others. I needed my part in two days and only paid the special shipping cost of $5.99 and it was here. No phone calls, no hassles just expedient efficient service! If I ever need anything for my towing needs in the future, Im going to etrailer.com first. Thank you.
Garry
9/9/2010
We ordered a replacement boat tail light lens and it was delivered before I was able to track it online. That is a very quick delivery. Thank you for your very quick and great service.
Gilbert
9/9/2010
This was my 2nd purchase from etrailer.com and the service both time was excellent. Within 10 minutes of placing my order, I received a confirmation the item I was purchasing was available and it would be shipped within 24-48 hrs. Within 24 hrs, I received confirmation the item had been shipped to my home in Ontario, Canada. I received the item within 10 working days of my placing the order. Thank you.
Jacques
9/9/2010
I purchased two tires and rims for my boat trailer. The price was the best I found. etrailer kept me informed and the tires arrived today exactly as expected. They are on my trailer now and look great!! Thank You etrailer, great service!!
Jim
9/9/2010
Great Price. Great service. Very happy with experience.
Rod
9/9/2010
I feel as if I got a fair deal with the bike hitch. I was impressed with the Facebook approach to marketing, you have given a perception that etrailer is a fun place to work and you truly care about your customers. I would be happy to refer my friends and family to you!
Ryan
9/9/2010
Great. Thanks for your follow up and personal attention.
Scott
9/9/2010
Friendly, helpful, professional, knowledgeable, and fast!
Sean
9/9/2010
Thank you so much for your help. Very fast shipping, awesome service.
Thomas
9/9/2010
Thank you. I gotta say that I am truly impressed with eTrailer, and that's not easy to do. First, I bought a slightly-used trailer and immediately had electrical problems (brake and power lines reversed either at the manufacturer or by the original owner, with complexities to make it not easy to figure out). Stumped, I asked for help at this site, and whoever responded, tried their honest best given they couldn't put their eyes on the problem. Second, I buy parts to re-do the […] bubble-gum-welded 7-pin connector on my Avalanche (because I was pleased with the help noted above), and I get not only the standard computer-generated emails informing me of status, but emails such as from yourself, with a real person attached, with a real phone no and contact email. I get the impression of solid support behind the service and product and that's a real asset. I commend you and the company for an excellent concept and follow-through. I stand as testimony that there's a pay-off for paying forward.
Tim
9/9/2010
Wow! You guys are great. I work for a Ford dealership and will definetly post your company around the office for future products. Thank you very much.
Timothy
9/9/2010
E-trailer has been a great company to purchase from.
Bob
9/8/2010
First I ordered a hitch for my Toyota Camry and shortly after I received it I decided to trade for a Toyota Avalon. Etrailer gladly let me return the first hitch and I ordered a new hitch for the Avalon. The return compensation came shortly after the hitch was returned and both hitches were shipped within days of ordering them and installation was simple.
Bud
9/8/2010
We just started camping this summer with our 6 year old son. We were staying in a large tent and making some great memories, but we wanted a pop-up camper. We started searching for one on a Sunday and by Wednesday, we bought one. It is a 1979 Starcraft. We love to fix up old things, but this was already in great shape, as is. The only few things we needed was a hitch, ball, and wires. My husband came across the etrailers website. He did GOOD. We placed our order and had it within 5 days. Then we decided we would like new tires, to be on the safe side, so we went back to etrailer.com and now have great tires on our new past-time. We plan on going on a long camping weekend soon and we can't wait. Thank you etrailer.com for all your help and prompt delivery. We will let anyone and everyone know about you guys. Thanks again.
Darlene
9/8/2010
The right product, easy website to navigate, all at the right price. Great service. Thanks!!!!
Gary
9/8/2010
Extremely efficient, courteous, and professional. I will recommend this business to anyone needing services that you can provide. I look forward to doing business with you in the future. I will be ordering an installation kit for a fifth wheel hitch in the next week or so.
Glenn
9/8/2010
Thank You, recevied today, just what the Dr. ordered. Will put your e-mail address in my favorites,so when I need something else, I'll check with you first!!!
Jesse
9/8/2010
I am amazed! etrailer is one excellent company. Shipping is the finest I've seen. Customer support and shipping notifications are unbeaten. They will go above and beyond to expedite orders. I've dealt with alot of other compamies, no one can even come close to etrailer. Prices are great, shipping charges are low. Availability of items is impressive. I especially like the installation videos and directions in pdf. Very easy to look up the proper item for your vehicle. Thanks all! I'm one happy camper with you.
John
9/8/2010
The sales person was great in helping me. I had the trailer hitch up on the web site & called to verify the type of hitch I needed. She was great, and within a few minutes I had an email confirmation and within 30 minutes an email that my hitch was being shipped. Great customer service!
Lynn
9/8/2010
Shipping was fast and in my hands by noon the day I was told it would be here. Should the need arise for me to order from e-trailer agin I definately will.
Shane
9/8/2010
E-trailer had what I wanted in stock at a very good price, great to deal with and shipping was fast. Looking forward to my next purchase from E-trailer.
Steve
9/8/2010
Wife and I installed Draw-tite trailer hitch on a Toyota Tacoma with no problems. Good fit, well constructed and was shipped in a heavy cardboard box, not loose like some others.
Tim
9/8/2010
The installation video was great... it's why I bought from you!
Bruce
9/7/2010
I would like to thank my sales person for a very friendly attitude when ordering my controller. A job well done. When I need other stuff I will give etrailer a buzz. Thanks.
Carl
9/7/2010
Great. Made a phone order, quick. Order delivered fast, just what I needed.
Charles
9/7/2010
Thanks for the good news! And thank you for the follow-up and excellent service!
Fernando
9/7/2010
My order was taken and shipped promptly, even over a holiday. Good work guys.
Harv
9/7/2010
Thanks for all your help, we appreciate dealing with people like you and want you to know that we will direct all our future business of this kind to you.
John
9/7/2010
Came earlier than expected. Well packed/shipped. Thanks to your online video the installation was a breeze done in no time. This site has been added to my favorites because I will check here before I do a search for the next related item. Keep up the good work, it pays off.
Sean
9/7/2010
Would not hesitate to buy from etrailer again. Thank you.
Steve
9/7/2010
I recently ordered a taillight for my tow dolly from you. I must commend you on your prompt service and reasonably priced items and shipping. I am telling people about my experience and freely giving your name out. Thank you again.
Linda
9/6/2010
Thank you. I have found etrailers.com to be a good source.
Rob
9/6/2010
I bought a Fit hitch kit from you and I love it. Great service, great experience.
Tony
9/6/2010
Thank you and I will look thru your site to be sure for future purchases!
Donald
9/5/2010
I just wanted to say that I love the etrailer website and the notifications. The site is very informative. Thanks for all of your help.
Marisa
9/5/2010
I just wanted you to know that we recieved the tow hitch in a timely manor. Installation was as easy as you said. I am very happy to tell anyone looking for your products to go to E Trailer!!!
Frank
9/4/2010
You can always depend on etrailer to fill your order promptly!! If you need something in a hurry, go to etrailer, it will arrive on time!!!
Jerry
9/4/2010
Very polite sales staff, got parts ahead of time. Price was good, very easy to do. etrailer will be my place to shop.
Jimmy
9/4/2010
My trailer wiring harness was shipped immediately and was very easy to install. Mounted just a little differently from the factory part, but it fits perfectly and at half the cost of the factory part it was a no-brainer which to buy.
John
9/4/2010
I again have enjoyed dealing with you and your company.
Dan
9/3/2010
The customer service person was very quick and accurate on the phone and made fixing my order as easy as possible. It was with great pleasure that my problem of wanting to add to my order was fixed so quickly. She was very cordial on the phone and left a great impression on me about etrailer. I would definately recomend you to a friend, or deal with you exclusively in the future for all my trailer needs. What I do for a living involves a great deal of customer phone service so please take this to heart. You have a great employee.
Ed
9/3/2010
Shopping with etrailer.com was exceptionally easy. My order qualified for free shipping and I couldn't have been more impressed with the timely manner in which my order was processed, shipped, and received. I plan to utilize etrailer.com for many of my other needs in the future!
Eric
9/3/2010
Great shopping experience. Etrailer had exactly what I was looking for at the right price. Excellent product and fast delivery. Thanks.
Jeromy
9/3/2010
Thanks for the shipping upgrade. Your kindness and the outstanding customer service have made my experience with your company a very positive one. I will recommend you to friends and use you as a resource in the future.
John
9/3/2010
The web site was easy to navigate with multiple items being ordered in separate places. I abandoned another site mid order because it was difficult and time consuming to order. So far shipping has been fast and I was pleased with the products sent. The email prompts have been swift and I plan to continue using etrailer as a supply source. Thumbs up!
Larry
9/3/2010
Straightforward, uncomplicated with attention to detail and customer service.
Paul
9/3/2010
Great fast service great prices. Product was in stock after I couldn't find it locally or in state. Should have ordered it on line before I wasted my time elsewhere.
Ron
9/3/2010
These folks really get it They do it right the first time. I shop with these folks frequently and it is consistently a great experience.
Wayne
9/3/2010
I have bought four or five trailer hitches from etrailer.com. Whenever I get another car, I have to put a hitch on it. They are all pretty easy to install, I think. It sure beats paying [a competitor] to do it. I've never had a problem with shipping delays or accounting. I enjoy doing business with this company.
Bill
9/2/2010
Great web site, easy to use. Quickly filled and shipped my order.
Cleveland
9/2/2010
Experience has been good. Lots of communication about status. I liked that.
Dan
9/2/2010
I have been very pleased with both the quality of the products and the customer service I have received from etrailer.com. Both hitches I purchased were well designed and straight-forward to install, and the extensive selection of free help videos provide clear instructions that are ideal for the casual driveway mechanic like myself. When I had a minor problem with a shipment the customer service representative was pleasant and professional and took care of it immediately. I now recommend etrailer.com to everyone I know who owns a trailer.
Eric
9/2/2010
Service & quality are absolutly amazing!
Fred
9/2/2010
Kool website, easy and u guys have the wire harness that no one, not even my […] car dealer could get. So, u guys ROCK...and I like the track system too…I wish I would have went to ur web site earlier...now the hurricane is coming to the east coast, I don't think I will be boating this weekend anyway…oh well...thx guys!
James
9/2/2010
My order arrived on schedule, in good shape. Installation went smoothly and quickly. Thanks for the Outstanding service. I will certainly use your company for future needs, and recommend you to my friends.
Jim.
9/2/2010
Thank you for the personal service, its rare these days that retailers do actually pay attention to customers needs. Thank you again.
Michael
9/2/2010
Good job.....it's been a pleasure dealing with you. Thanks.
Raymond
9/2/2010
Great site, quick response,great quality. Looking forward to other buys. Thanks again!
Robert
9/2/2010
Nice web site, found highest load rated 20.5x8x10 trailer tires out there, just what I wanted.
Steve
9/2/2010
Great products, very fast ship.Great to do buisness with.
Tom
9/2/2010
Very easy site to use, fair prices, quick turn around, and lots of follow up. An A+ in my book!
Tony
9/2/2010
Your wiring harness for my 2001 Honda Odyssey was a snap to install and work just fine. THANKS.
Alfonzo
9/1/2010
Very helpful. Polite and easy to talk to. I would definitely shop with etrailer again for all my trailer needs! and very fast shipping. and well packaged. Thank you etrailer.
Colin
9/1/2010
Thank you for the rapid resonance to my order. I received it Wed. at 5pm. Just 2 days & 5 hr. from the time I ordered it. I am very pleased with the quality of construction, it assembled very easily.
Dale
9/1/2010
Awesome thanks, now that's customer service! :)
Dave
9/1/2010
The etrailer.com shopping experience was great from start to install. The videos showing the products were very helpfull in selecting and installing the product. Super fast shipping and great customer service. You guys are the BEST!
Grant
9/1/2010
I am very pleased with the prompt and pleasant service.
Larry
9/1/2010
Beautiful. All went well. Etrailer's price for Draw-tite hitch beat all Long Island NY suppliers by almost $75. I'll be back.
Patrick
9/1/2010
My experence with etrailer has been nothing short of great. My orders were right on and cost effective. You can not go wrong with all products offered and price is right.
Roy
9/1/2010
Great products and fast shipping. The right part the first time! Priceless!
Steven
9/1/2010
Thank you, the replacement knobs arrived on Saturday 28 August. I can now carry two bicycles. Thank you for your excellent customer service.
Arne
8/31/2010
We bought a 2011 Sienna and needed a hitch to pull our camper. The dealer said that Toyota didnt have a hitch available yet so I did a search online and found etrailer. All the parts arrived promptly, and the directions were clear and easy to follow. We are ready for our camping trip this weekend!
Brian
8/31/2010
Delivery was quick. Excellent quality. Installation was a snap, very easy, took about an hour total for both hitch and wiring. Great company to deal with.
Dan
8/31/2010
I ordered a brake controller and it was delevered on time and was in perfect shape. It only took 12min. to install. If I need any more trailer equipment I will come to etrailer first. Thanks.
Denny
8/31/2010
Great service and shipping time. The quality of the hitch is supurb. A great buying experience!
Fred
8/31/2010
I have purchased many items from them. They are helpful and have the best products and prices. When I have had deadlines they have helped me with alternative products and expedited shipping. They are always competitive on price and incredible service!
John
8/31/2010
This company has the best customer service I've had the pleasure of dealing with in a while. They are courteous and were very helpful in answering my questions so I got the right parts needed to convert my trailer brakes. The prices were the best I found and the instructions on the site are very helpful and made my conversion so much easier. I would definitely recommend etrailer to anyone who owns a trailer!!!
John
8/31/2010
One of the best internet services we have ever had. Arrived on time and was shipped when you said it would. I called on a Sunday to make some changes to my order and talked with a real person. Thanks and we will tell everybody about your fine service.
Myrna
8/31/2010
I am thrilled with my recent purchase. The hard to find items were exactly what I was looking for, the communication was prompt, the shipping was fast and free. I'm impressed and will definitely be shopping here again.
Paul
8/31/2010
The sales person was very professional and did an outstanding job of processing my order. In addition, she updated me regarding the tracking and shipping details. Overall, she made this customer experience EXCELLANT!
Ralph
8/31/2010
Quick and easy install with help of website info. Thanks, customer for life!!!!!
Rance
8/31/2010
Thank you very much! I'll post a favorable report of my experience on the Volkswagen Owner's Club website.
Rich
8/31/2010
Your team ROCKS! And I promise to spread etrailers name all around! Your prices are great! Great quality, and exceptional customer service!
Sande
8/31/2010
Easy and fast. Not to mention the best prices on the net. One stop shop for all my trailer parts.
Steve
8/31/2010
Thanks for the timely reply. Also, my experiences with etrailer.com over the last few months have been superb. Reasonable prices and excellent, friendly support will always win my business. I have recommended etrailer to a number of people looking for products you guys sell. Now if I could just convince you to come to my house and install the gooseneck in the new truck...I'm not looking forward to that! Thanks Again!
Thomas
8/31/2010
Great variety, quailty products, low prices and fast shipping. How can you beat that!!!!
William
8/31/2010
Thanks. You guys (gals) are great to deal with.
Bob
8/30/2010
Thank you for the quick response --- you are the best!
Chris
8/30/2010
Just wanted to say thanks for a great transaction. You guys have your […] together.
Darryl
8/30/2010
Dealing with your customer service people was an unusual experience. Usually one is greeted with unhelpful grumpy people. However it was one enjoyable experience. They were most helpful and made the sale possible with the consultation of an technician. You have a great staff of gals in your sales desk.
David
8/30/2010
Just wanted to say that my order was received as ordered. I really appreciate your prompt service and quality of the product. The hitch looks and fits great on my Dodge Durango, and the no-cut wiring harness made the installation very easy to do. Thank you again, and I will definitely use and recommend your site in the future.
David
8/30/2010
Great service.
Harlee
8/30/2010
I wasn't sure about buying trailer parts on the internet. But etrailer is great. No problems, everything is as stated on their site. I recommend it 100%. Thanks etrailer!
Jerry
8/30/2010
I think the products the quality and the service was great at etrailer. There website was very organized and everything was easy to find. Thanks to the team at etrailer.
Mark
8/30/2010
Well, ordered on my lights on Sunday and received a shipped notice on Monday. We'll see how fast they get here but so far so good.
Matt
8/30/2010
Thanks so much for your private attention to my order - you are rare in your care of what is placed before you - Pat yourself on the back - there are not many like you in this world .....left!
Mike
8/30/2010
Ordering online went smoothly, the order even suggested ways for avoiding shipping costs. Regular shipping no cost arrived on Friday after ordering on Monday... less than one week UPS did its part with only 2 days in transit.
Phil
8/30/2010
A++++ rating!!! Received order faster and less expensively than expected or quoted by other retailers. Unlike the first company I ordered from, etrailer.com checked FIRST for availability, then e-mailed me tracking info, a special shipping price, and it was here in 4 days!! Thank you etrailer.com. You're my go-to company now.
Robert
8/30/2010
I have worked with this company twice in the past and they are all true professionals. I have ordered parts from them and both times they handled my needs very fast and efficiently. And the costs of the items were very competetively priced. Its nice to be able to do business with a company such as this one.
Steve
8/30/2010
We had family members who had unexpectedly moved out of state. My husband and I were responsible for getting our families belongings to them safely. To do this we needed a new hitch quickly but found that no one carried the size our vehicle took. So after searching online we found etrailer and placed an order. We expected our hitch to arrive just in time to load and deliver our familes belongings, what a fantastic surprise when it arrive several days prior to the expected delivery. We found the product to be of high quality and it pulled the double axle trailer with ease and w/o mishap. We will shop with and recommend etrailer in the future.
Deb
8/29/2010
Super fast shipping and I got exactly what I ordered- different from other places. I bought hitch rails that the RV center wanted $700 to install, I got them here for a great price and found that I was able to do the install myself with little or no problems. Definitely will shop here again.
Dustin
8/29/2010
My transaction with etrailer.com has to be the best online experience I've had...hands down. To sum it all up, excellent customer service thats second to none, prompt email updates regarding product availability and shipping dates, and a very professional, well organized and user friendly website with excellent pictures of the products. Without a doubt, these folks set the benchmark for customer service and online purchasing.
Joel
8/29/2010
5 out of 5 stars. Easy to order, great response, quick and delivered as requested.
Lee
8/29/2010
Thank you e-trailer for a great job. I would recommend this company to anybody their prices are very competitive, delivery is fast, in most cases is free, and customer service is great.
Aleksey
8/28/2010
I thought that etrailer was easy to navigate through, very thorough in their information so I could make the right choice. Having the best price was the cherry on top. Thank you etrailer.
Bob
8/28/2010
I think you are selling excellent products, communication is excellent, quality is perfect as well.
David
8/28/2010
Great Curt reciever, easy to install on Jeep Cherokee. Shipped very fast.
Keith
8/28/2010
Thank you for the update. You guys simply rock. The best place I've ever done business on-line with period. I really appreciate the service. It's difficult to find the type of service your company offers nowadays.
Bob
8/27/2010
Thanks so much. Your help, concern and attention to detail have been impressive. We will continue to shop at e-trailer because of you!
Brad
8/27/2010
You guys are on my "Buy From Here" list from now on! Thanks for excellent service and fast delivery!
Chuck
8/27/2010
I'm very pleased with the service I've recieved. I particularly appreciate how they took the personal initiative to check on my order, and keep me informed. When it looked as though the order was to be delayed, she helped me work out an alternative that met my timing constraints. Kudos to all of you.
David
8/27/2010
The trailer jack wheel I ordered from etrailer.com on August 24, 2010 arrived by UPS at my doorstep early this morning. I am both grateful for and quite impressed by the helpful, courteous, professional and businesslike manner by which my small order was priced, processed, shipped and delivered. Although I am not what one might refer to as young, if you and your group are, you will know what I mean when I sincerely say, "You guys rock!" Thanks much.
Fred
8/27/2010
All I have to say is WOW!!!! Thank You So Much. etrailer is the best. 5 STARS & will tell all my friends. I'm a very happy customer.
James
8/27/2010
I ordered a frame hitch for my 2009 Subaru Forester on Tuesday and had it on my porch Friday. This was my first time doing business with etrailer.com and it has been a pleasure doing business with them.
Marvil
8/27/2010
I was very happy with the service I recieved. Had a issue with some of my order but everyone there made sure I was taken care of. Thank you. I will definatley use etrailer.com again.
Michael
8/27/2010
Great experience. The trailer socket and adapter for my Silverado were shipped quickly and they were just as described. The cost from etrailer was about 1/3 the cost from the local GM dealer. I was going to have to order them from the dealer and pick them up, but eTrailer sent them directly to my house.
Ray
8/27/2010
Thanks for all your great customer service, it's hard to find these days :-)
Terry
8/27/2010
I truly wish I got the same customer service everywhere as I do at etrailer. They are very friendly and have EXCELLENT communication about when things are shipped etc. They even paid to have something express shipped from the factory when they originally thought it as in stock. Wow, I am just amazed.
Todd
8/27/2010
Great service and products.
Dwaine
8/26/2010
The hitch i bought and placed on my honda was exactly the right size.. I recomend watching the video... it helped tremendously... also if you have another set of hands itll go quicker... it took me and my brother about 20 minutes to place... thanks etrailer!
Gene
8/26/2010
Thank you for the shipping status update. My order was delivered last evening and all components seem to be included and in good shape. I am looking forward to starting the installation this very afternoon! I am very pleased with my purchase experience at etrailer.com. I especially appreciated the customer service person alerting me regarding the T-connector harness delayed availability situation, identifying an available compatible alternate harness and modifying my order such that I could take delivery of the entire system components within the time period that I needed.
Harold
8/26/2010
Everything worked as advertised. Had confirmation of the order before expected and the item was delivered on the projected delivery date. Very fast service!
John
8/26/2010
The prices are super and the service is top of the line. Shipping to NY is very fast! I bought tires, bearings and wireing parts, ALL of the parts are of very high quality.
John
8/26/2010
I like the service and the products.
Rody
8/26/2010
I locked my keys in my trailer in turn had to cut the cam lock. I checked hardware stores no luck. You guys provided top notch part fit like a glove. thankyou
Roger
8/26/2010
Very easy to find what I was looking for and order.
William
8/26/2010
I love etrailer.com. Pricing, quality, customer follow-up, shipping and overall shopping pleasure is simply outstanding!!! Ive purchased replacement side markers and combination tail lights for my boat trailer and all items fit perfectly and perform great - and much better quality than the replacement components!
Bob
8/25/2010
This is not the 1st order Ive placed with you, nor will it be the last. Im retired, so I have time to shop prices, including shipping costs, and you guys cant be beaten. Guess next time, I wont have to shop as much. And your product selection is outstanding! Hope the lights I ordered are half as good as your service! Thanks!
Bob
8/25/2010
Better than going down to local parts house and getting one,very fast and reliable shipping and very good communication about your order and shipping.Will deal with again and be a repeat customer.Reccommend highly.Rating 0 to 10,I give them 11.
Earl
8/25/2010
The service from etrailer.com is exceptional. Ive been looking all over for towing mirrors to fit an Explorer, etrailer had them. They were listed in-stock, I ordered them and imediately received a confirmation email with a real persons name and direct line if I needed anything. Never got a chance to call though, I next received an email that my mirrors shipped with tracking number. They were delivered in 3 days there was a weekend in there they fit the Explorer like a glove - no vibrations on the highway and really increase my visibilty while towing. Many kudos and thanks to etrailer, Ill definitely be back for all things towing.
Gary
8/25/2010
I think it is super when you can order this without running all over town and never finding what you want.thanks!
Jim
8/25/2010
Shipped fast, great instuctions, easy to install! Why would anyone pay to have their vehicle wired for a hitch?
Jim
8/25/2010
Great experience. I found the trailer hitch i needed in no time and an installation video. I needed it fast for family vacation and it came just in time. I would shop here again. Thanks!
Joel
8/25/2010
I just wanted to let someone know that my customer service representative was so helpful when I was ordering parts for my trailer hitch. I don't have great knowledge of this subject, but she was very knowledgable, friendly and professional. This order is personal as I'm moving my Daddy's motorcycle he passed in 2009, which is why I need a hitch. She absolutely provided sunshine throughout this difficult process. I trust the shipping portion will go as smooth as I have confidence in etrailer.com! Thanks!!!
Michele
8/25/2010
Man, you guys are great! And I love all the email updates. My wife just called and said that my hitch just arrived, which is pretty incredible considering that I ordered it on Monday afternoon and only paid $7.50 for shipping! Thanks again!!
Mike
8/25/2010
Excellent customer service, Very helpful and knoledgeable a great company to do business with and by the way saved me a lot of cash!!! Thank You!!!
Randy
8/25/2010
Got & installed my mirror today. Good fit & much nicer looking than what I bought @ [a competitor].
Bruce
8/24/2010
Thank you very much for your prompt attention.
Stephan
8/24/2010
etrailer was the only online supplier that listed the item that I wanted to purchase hardware for a Valley WD hitch. Although my order was delayed - it was back-ordered from the manufacturer - the etrailer staff kept me informed regularly of the status of my order until it was shipped to me. Although I wish the order had not been delayed, I was pleased that etrailer kept in touch so I knew they had not forgotten the order. The parts I ordered arrived and, overall, I am satisfied.
Steven
8/24/2010
Love this site. It truly has become easy to find parts for any vehicle and video instructions are extremely helpful. I would recommend this site and service. The order was shipped very rapidly.
Velbeth
8/24/2010
Thanks so much for your help this morning. You had all the answers to my questions, and you were pleasant and professional.
Debby
8/23/2010
Very impressed with the price and quality of products and the customer service was the best I have ever received with an online order.
Jeff
8/23/2010
Great company to do business with. Have ordered numerous items and all came as ordered with very fast shipping!!!
John
8/23/2010
Thanks very much for your help! My son in law is very happy with the service he got at etrailer.com last year, and now I'm a happy customer too. Have a great day.
John
8/23/2010
Great product at the best available price. Came in a timely manner and was exactly what I ordered. Holes lined up exactly. Had to drill two holes for additional support but no big deal. Took approximately 15 min. to install. Completely satisfied customer.
Michael
8/23/2010
Super fast!!! Order was complete,faster than I expected.
Paul
8/23/2010
GOOD SERVICE, GOOD PRODUCT AND GREAT PRICE. THANKS!
Ronald
8/23/2010
You all are most helpful and I think you have a great operation over there. Well Done.
Tom
8/23/2010
Ordered hitch and wiring harness. Everything was received extremely quickly. Kudos for providing installation videos as they made the install a breeze. First order but will be back.
Alan
8/22/2010
Nice and easy to shop on their website. Friendly and accurate support received when phoned in.
Anton
8/22/2010
The service from etrailer.com was nothing short of outstanding in all respects. The information provided on the website, including product descriptions, FAQs, installation guidelines and videos greatly assisted me in getting the proper controller and necessary wiring for my specific situation. I asked for technical advice since it appeared that my wiring had been tampered with prior to my ownership. The answers to my questions were provided in a timely manner and were 100 accurate. On top of all this, the price was great and the shipping was prompt. To sum it up, etrailer.com is the best source for all my trailer needs and the personnel there are extremely knowledgeable totally professional.
Gary
8/22/2010
I thought the folow up and shipping notifications were great. I had questions they got answered properly and timely. The product I purchased fit like a glove with all bolting options sent. Will be a return customer when need arises.
Larry
8/22/2010
Hitch and T-Harness arrived as promised. The reason I bought from e-trailer was because it had instructions for the hitch and video for installing the T-Harness. Both installed without problems just as the video said. Good web-site, good price, and good instructions.
Bob
8/21/2010
I was very happy with the fit and ease of installation of my trailer hitch Draw-Tite class 1 sportframe for my RAV-4.
Bob
8/21/2010
Installed as easy as the instructions and video said it would.
George
8/21/2010
Customer service representative was very helpful and courteous in assisting me with locating the right fenders for my trailer. Appreciate all her effort.
James
8/21/2010
Thank you for the reasonable prices and the very fast service! You are on my highest list. I will be telling anyone that is in need about you. Thanks again!
Mary
8/21/2010
Great...Outstanding customer service exceeding expectations. Thanks again.
Dale
8/20/2010
I received my order as promised and on time. It was a hard to find part, but etrailer was able to get it for me.
Dave
8/20/2010
I looked for Wesbar trailer lens replacement part on-line. I was able to find a location in Wentzville, which is close to St. Louis where I live. I ordered prt on-line, received a conformatin letter within minuties and then a confomration that item shipped within a couple hours - very nice touch as it added some personal touch to an internet order. Thanks again!
Doug
8/20/2010
Etrailer is doing a very good job. I am going to rebuild my boat trailer Hyd system and will get my parts for your all. Thanks for great service.
Emory
8/20/2010
My item was not in stock but was kept up on the status of the item on a regular basis. Good fit when they were received.
Jerry
8/20/2010
WOW! You guys are amazing! Thank you! I will shout it to the world..and post a link to my FB page, if I can!
Kimberly
8/20/2010
Awesome! Thank you very much for your helpful attentiveness and willingness to help.. It is much appreciated!
Mike
8/20/2010
I just want to thank you for your excellent service. I needed a hitch and a bike rack. I ordered it Tuesday evening and they arrived Thursday evening. Awesome service and I will recommend etrailer.com to everyone. Thank You.
Richard
8/20/2010
I can't thank you for your wonderful service!!!! I received the package on Friday the 20th of Aug. I couldn't believe it when I got home and the package was waiting for me. Thanks so much for your wonderful service, and for making the changes to the wrong zip code that I had accidently put in. I will most defenetly do business with your company again. Once again, I want to thank you for your service and plesant manner on the phone with me. Thanks so very much.
Sandy
8/20/2010
Etrailer is the place to go to if you can't find something you need for your 5th wheel. Outstanding service with fast shipping.
Tim
8/20/2010
Thank you very much for the conformation info and the service, shipping and delivery were phenomenal. If I ever have anymore need of trailer equipment of any sort that your company offers I will most certainly shop here first. Thank you for the great service.
Adam
8/19/2010
etrailer.com had everything I needed for my trailer in stock and contacted me the same day of my order to tell me it had been packaged. I received my order very quickly and everything was exactly as described. I will definitely use them next time I need trailer parts. Thanks.
Casey
8/19/2010
Thanks for the extremely fast and "customer is the priority" service. Really appreciate it. Keep me informed of specials, etc. I will be using etrailer again.
Dale
8/19/2010
The sales lady was great to work with on the phone, easy process, fast turnaround. I would recommend this site to anyone!
Frank
8/19/2010
A wonderful experience all around! Simple order processing and great customer service. This will be my home for trailer accessories from this point on. Etrailer.com is an A+ business in my book.
Gary
8/19/2010
You guies are great to work with, very prompt and efficient! Thanks so much!
Kim
8/19/2010
The customer service person is one of the most pleasant people I've dealt with over the phone in a long time.
Paul
8/19/2010
When you need parts for any type trailer, special electrical parts, this is the store that has it all. Great one stop shopping!
Paul
8/19/2010
I appreciate your keeping an eye on my order, very professional. I am very satisfied with the attention my order received and will be doing bussiness with this company again. They are a pleasure to work with.
Tim
8/19/2010
I ordered a trailer brake system and am very happy with everything. I love your site, all of the technical resources are great!
Wayne
8/19/2010
Really good customer service. Good comunication. Overall good web shopping. The sales person took good care of me.
William
8/19/2010
More than I expected, etrailer has more than met my expectations. Suggestion: READ ALL of the installation directions and follow them. They work. Thanks etrailer.
Andy
8/18/2010
They provided excellent customer service. I ordered the folding cargo carrier by telephone because I wanted to be certain I'd get it in time for my vacation. I placed my order at 11:55 am and it shipped at 2:36 pm on the same day. Thanks!
Christopher
8/18/2010
Everything was top notch. Awesome. Thank you.
Dan
8/18/2010
I found the site very easy to use and checking out was extremely easy. I received confirmation of my order shipping within 24 hours of ordering which is very good.
Dave
8/18/2010
The customer service person who helped me with my order was 100 knowledgeable about the hitch I purchased. She even understood the specifics regarding the installation on my 2011 Sienna. She also helped me pick a bike rack based on my needs. The directions for the hitch installation were spot on. Great company to do business with.
Dave
8/18/2010
Great product, fast shipping, and great responce to my email I sent them. Thanks and would buy from them again.
David
8/18/2010
This is the third time I've ordered from etrailer.com. Without question you the most efficient operation I have ever encounted on the internet. I ordered my bike rack Friday evening and I already have it today Monday afternoon - the transaction to my credit card hasnt even been posted yet. The quality of the items is always first rate and the speed of your shipping is awesome. A lot of internet retailers could take lesson from your order processing and shipping operation. Keep up the good work - I'm sure I'll be back.
David
8/18/2010
Friendly, hepful and ready to take the time to see that you have everthing you need. Great shopping experience and will do business with again because of their order taker.
Dick
8/18/2010
I have been in the customer service business for more than 30 years, and although I am quick to complain, I seldom take the time to stop and recognize superior performance. The customer service lady's work on my order, a new customer I would add, was simply superb: She guided me to parts that were in stock because I need them quickly. She confirmed that all of the parts on my order were compatible. She corrected the spelling on my name, as I wasn't clear when we spoke. She followed thru to expedite my parts. Congratulations on having [her] on your team!
Geoff
8/18/2010
I found every thing I was looking for at a price I throught was where it should be. The site was very easy to use and I am very pleased with my purchase. I will tell my friends about etrailer and I will use them again.
Jim
8/18/2010
Found the product I wanted at a good price. It was shipped right away. It was an easy install and fit right. Thanks, guys.
John
8/18/2010
Loved your site, it made it real easy to find exactly what I was looking for and I am suprised my order shipped so fast.
Joyce
8/18/2010
I just wanted to let you know the tires arrived today and I couldn't be happier. I'm so glad they became available for you folks to ship. Although one can't tell a tire by looks alone, it is a good looking tire. I appreciate the emails and the fact that etrailer communicated with me. Great job. Thanks again.
Karen
8/18/2010
Item received today Wed. Aug 18th. Perfect fit, exactly what I needed. Thank you for the fast shipping. I will definitely recommend your services.
Kevin
8/18/2010
Recently purchased the Prodigy brake controller. Arrived quickly. Put it to the test this past weekend towing a gross trailer of #5500. It worked very well. We were in very heavy rain in Iowa and made a sudden stop on very wet pavement. The pickup anti-locks were activating but the trailer stopped very well and straight.
Marvin
8/18/2010
Tires arrived today, was surprized to see them boxed insteard of loose or tied togeather. The look good as described. Will order again from you.
Michael
8/18/2010
Again - etrailer comes through. This is another in a trail of many times I have ordered from etrailer and not only gotten a great deal, but fast shipment and great merchandise.
Parker
8/18/2010
We are going on a trip and we just got a hitch put on our car and we had very little time to pull this all of. Thanks to you, we did.
Philip
8/18/2010
EXCELLENT service. I placed an order on a weekend night. Expected to have it a week later at the soonest. Then I realized I made a mistake. I sent an email to etrailer.com customer service and asked them to correct my mistake. They did AND they upgraded my shipping. So they made the correction and I recieved my order in less than a week. I just got a pickup truck for the first time in my life, and I will be taking care of all of my accessory needs here. Thank you.
Randy
8/18/2010
I ordered a hitch and bike rack from this site. So far my experience with E-trailer has been positive. I have had all of my questions answered promptly and with considerable insight. I have not received my bike rack yet, but based on its specs, I couldn't have found something better to suit my needs.
Rebecca
8/18/2010
My experience thus far with etrailer has been outstanding. With so many choices these days it is nice to see there are still companies that appreciate someone's business. I will be sure to pass the word around, your the place to shop!!! The customer service has been excellent, the price competitive, the video extremely valuable. I will recommend etrailer and order again.
Sean
8/18/2010
Good service, thorough with order, quick shipping. Thanks.
Brian
8/17/2010
100% satisfied with the experience. You had the right item, communicated instantly with me and shipped within 24 hours. Couldn't expect a better experience, Thank you.
David
8/17/2010
My order was handled expediciously and notifications sent promptly. While I have yet to receive my goods I am most satisfied with the service.
Duane
8/17/2010
Excellent product and service. Hitch arrived on time and well packed. Installation was easy. Highly recommended.
Ed
8/17/2010
Fast and easy, will order from again!
EJ
8/17/2010
etrailer has always been my #1 choice for any of my towing needs. From receivers to brake controllers, to wiring kits, I always check etrailer first! ALWAYS have great prices that match [competitor's] prices! Never had a single problem! Thanks for being a great company!
Greg
8/17/2010
Great service! Our new trailer hitch arrived quicker than expected I was going to say without a hitch, but that pun would have been too terrible even for me.
Ian
8/17/2010
We want to thank you all for the excellent product we purchased from you and for the speedy delivery as well. The video instructions were true to the T! These are excellent products - the Hidden Hitch Class III Trailer Hitch Receiver and the 2 Bike Carrier Swagman XTC-2. We are already off and riding in less than a week. Superior product - Superior service. A rare find in business today. Thank you so much.
Jeff
8/17/2010
Thanks! Great service, I'll keep you guys at the top of the list for future purchases.
John
8/17/2010
The ordering process was very easy and the free shipping made the experience a positive one. Thank you for everything!
Jon
8/17/2010
Excellent service- I place an order. Some items were out of stock and right away I receive a phone call offering a solution of a same item cheaper and in stock. The order was shipped the next day. Thank you your customer service is excellent.
Jose
8/17/2010
I really appreciate the prompt updates and friendly service.
Leland
8/17/2010
Ordered Thursday night. Shipped Friday. Arrived Monday in Hawaii!! Installed Monday afternoon. The right part and FAST. Outstanding service. Thank you.
Milton
8/17/2010
Thanks for the outstanding personal support on this. I'll definitely use etrailer again!
Owen
8/17/2010
I ordered from etrailer.com a few years ago and again recently and have been very pleased with the service both times. My recent order was shipped very quickly and was correct. The website is well organized and easy to use compared to others.
Paul
8/17/2010
I just turned in my 2nd order yesterday. My first order was received in a quick way. The employees from customer service to the Installers of the products are courteous and friendly and have great knowledge. And even their Free Shipping policy is Super Fast. Great Company!! I would recommend this Company to Anyone.
Victor
8/17/2010
Extremely happy with the service. Ordered the trailer hitch Wed afternoon and it was here Fri. Now it is on my car. Definitely will shop here again.
Adrienne
8/16/2010
I was very impressed with your website, the instructional videos and information on your products sold me and helped tremendously with my decisions.
Bill
8/16/2010
WOW! Great pricing, great communication, great service! My order arrived quickly and was exactly what I was looking for! I will and already have shop here again! Thank you!
Bill
8/16/2010
Very well pleased with the fast service on my order. Ordered Friday and received on Wednesday, that's great service and much appreciated. Thanks.
Bob
8/16/2010
I will definitely use your company in the future thanks to the awesome customer service.
Gene
8/16/2010
Get service and super fast shipping!!
Jacob
8/16/2010
Great Website. Easily navigated and good user interface intuitive. Great service. I Like the follow-ups and tracking emails. Everything came and it was faster than the estimated 2 weeks. Me and my G/F are loving the Maryland Trails. Thank you!
Jeff
8/16/2010
This is my first time to order from etrailer.com and my experience was very satisfactory. I was impressed to the offer and the great deal. My order was received promptly and early as expected. Thanks you guys and definitely, I will order again from Etrailer.com!
Jerry
8/16/2010
This is the second time I've ordered something from your organization and I am impressed. You beat the socks off of your competition!! Thanks for the email and information!
Jim
8/16/2010
Excellent service, after placing order on-line I wanted to add another item. I called she canceled & made new order with all my items. It arrived next business day. I could not be happier!! Thanks.
John
8/16/2010
I recieved my spare tire bracket for my trailer today. It seems to be a very well made and strong bracket and should do the job very well. I would buy from Etrailer again, and will bookmark this web site for future use.
Michael
8/16/2010
Great service, great price and fast shipping. Trifecta.
Mike
8/16/2010
Thanks. It's great that I'll get it Wednesday evening. I can install it on Thursday and go on vacation as planned Friday. Looking forward to it. Thanks again!
Nick
8/16/2010
Service was GREAT! I would recommend etrailer to anybody, with the video and all the helpful instructions it fit like a glove! Thank You!
Oscar
8/16/2010
Wonderful!
Richard
8/16/2010
Great service with excellent delivery. Good feed back on status of order.
Roger
8/16/2010
Prompt service, great communication when items shipped and products perform as promised. Always try to use etrailer.com first when I need an item.
Allen
8/15/2010
The trailer hitch went on easily and exactly as advertised. It was shipped promptly and arrived w/o damage. Thanks. Well Done.
Ed
8/15/2010
I ordered floor liners for my Dodge Ram. They fit like a glove and were here in about 5 days. I will order from etrailer.com again!
Harold
8/15/2010
Easliy found what I was looking for and ordered without any issues. Product recieved in expected timeline. Very Painless.
Jerry
8/15/2010
3rd time I've ordered from them. Very happy everytime.
Norm
8/15/2010
Just a note to let you know that I received the hitches a week ago Friday and everything was in great shape. It was a pleasure doing business with your company I especially liked excellent communication. I will definitely recommend you to anyone looking for a hitch. Keep up the good work.
Dan
8/14/2010
Just installed hitch & wiring harness in my 2010 Nissan Murano. For someone who really doesn't do much work on my car, it went great. The videos were especially helpful. Thanks!
Mark
8/14/2010
Service was very fast.
Phillip
8/14/2010
Great information on the website. Very easy to shop. Great selection and pricing. I do not shop anywhere else.
Steve
8/14/2010
Outstanding friendly service. My order was on back order without a delivery date so they filled my order with the next in line upgrade at the same price. Very helpful, friendly and knowledgable staff.
Bob
8/13/2010
Very satisfied with product and service. Order arrived much sooner than expected. Will use e-trailer for future orders. Thanks.
Bobby
8/13/2010
Excellent service. Quickly answered my questions and were very responsive to meet my needs. Will definately buy from etrailer again.
Christian
8/13/2010
The order came today and it fit like a glove, job well done. Would buy again from your co. Thanks.
Don
8/13/2010
Just installed your 5,000 lb D-ring tie downs on my motorcycle trailer. Easy installation and a very good price. Only ones Ill trust my bikes with.
Gerald
8/13/2010
Helpful and prompt on delivery.
Harold
8/13/2010
I got my trailer hit nice and fast, and it was a breeze to install. The sales rep was nice and gave me great info on what I got. Thanks etrailer.com my Suzuki Grand Vitara can now pull my fishing boat.
James
8/13/2010
Very fast shipping and cheap rates!
James
8/13/2010
Thank you for your great service on the shipping of my order. I will definitely tell my associates and friends. Have a nice weekend!
Joe
8/13/2010
Very Efficient Shipped fast and for free. Installed the hitch in about 30 minutes. If you are looking for a hitch to install on your vehicle the videos were great and very comprehensive.
Ken
8/13/2010
Excellent communication. Very fast shipping and delivery. Products shipped the day of order and received in less than one week after placing order. Very competitive pricing and shipping cost.
Larry
8/13/2010
I just received my draw tite hitch and had it installed in about 20 minutes. Fit was precise and straight forward. Etrailer shipped all of my stuff quickly! I would definitely recommend Etrailer and this particular hitch for a Toyota Tundra. Excellent shipping and a quality product for a decent price! What more could you ask for? Thanks Etrailer!
Mark
8/13/2010
Outstanding customer communication! Thanks much I wish I had more trailer needs.
Richard
8/13/2010
etrailer.com are the fastest people i have ever ordered from. THANKS YOU
Ron
8/13/2010
Product quality and price is great. Product was at my door in 3 days. You can not beat these folks. I would highly recommend etrailer.
Ted
8/13/2010
Just a quick note of satisfaction. Ordered trailer hitch for my Montero, fast shipment, hitch fit like a glove, wiring was easy with the website video. Quality of the hitch is high. Very satisfied customer who will be back.
Bob
8/12/2010
Quick free shipping, all the parts in one place for easy ordering.
Darin
8/12/2010
Ive only ordered once from etrailer.com but I would and will be ordering from them again. My sales representative, was very courteous taking my order and answered all my questions. I was notified by email that my order had shipped 4-hours after placing the order. I think that is extraordinary service! Thanks!
Jd
8/12/2010
This is a great one stop shopping for all my trailer and towing needs. I've purchased several things from here and was very happy with everything. My latest purchase is a 2 ball that looks like a golf ball. Thats going to put the finishing touch on my wifes golf cart.
Johnny
8/12/2010
Quick shipping, installation was easy! thanks!!
JT
8/12/2010
Great item, fast shipping, excellent service overall.
Julie
8/12/2010
On time and perfect fit. Thank you for allowing us to enjoy our vacation without stressing over space.
Luis
8/12/2010
Just wanted to let you all know my hitch came on Tuesday, in perfect condition (as expected, I guess! :) and my husband and I installed it last night, no hang-ups!! Thanks for selling a very sturdy, reliable product, at seriously reasonable prices....and FYI, it was the "free shipping over $150" that hooked me on your site!!
Melody
8/12/2010
I just ordered my first puchase with E-trailers on Sunday August 8th. I can't believe it arrived today! I haven't had time to unbox it yet, and will make more comments at that time, but....WHAT SERVICE!! You can definetaly expect more orders from me, along with much word of mouth on my part. Thanks.
Michael
8/12/2010
Thank you, it's a pleasure to do business with a company that stands behind their commitment and employees who go the extra mile.
Michael
8/12/2010
Thank you for making my shopping experience a pleasant one. The installation process was simply and easy. I am very pleased with my purchase. Thank you.
Mike
8/12/2010
Thank you. I am very happy to know that you match prices and offer timely service! I will be happy to recommend your company antytime.
Paul
8/12/2010
Excellent correspondence with site with e-mail and phone service. A real pleasure doing business with this company so far.
Ray
8/12/2010
The best online company I have ever dealt with, they bent over backwards to fulfill my order quickly. Had my stuff in two days, wow!
Ron
8/12/2010
etailer has been a great source of trailer and cargo related parts for me. They have a huge selection of parts at a reasonable cost, and they ship quickly. What more could you ask?
Steve
8/12/2010
My order was shipped to Canada, delivery was prompt and the parts accurate. I was very pleased wih the product and service. Thanks.
Tony
8/12/2010
These guys are unbelievable. I am a repeat shopper, I thought my first perfect experience with was just a fluke-but every order has been 100 perfect and super fast!
Wayne
8/12/2010
Each time I order from e-trailer stand amazed at the service to the customer you provide. Add to that a website which is so easy to navigate, and consider e-trailer to be epitomy of a really good internet merchandiser. Dont change a thing!
Bob
8/11/2010
Great! Keep up the good work.
Danny
8/11/2010
Great price ,free shipping,good customer service.
James
8/11/2010
Fast response. They go the extra features to get your item shipped really fast.
Joe
8/11/2010
Great web site!
Larry
8/11/2010
Very easy and fast shipping. Thank you.
Luc
8/11/2010
Very easy to navigate website. Items have great pictures and detailed descriptions. Very professional company. I will be back to etrailer.com again for more purchases
Matt
8/11/2010
It has been a pleasure dealing with your company!
Rick
8/11/2010
Excellent to deal with! Good prices! Fast shipping!
Shawn
8/11/2010
Received the hitch on time as per your information. installed in about an hour with final adjustments to be made.very happy to have picked the hitch and will recommed it to others if asked. thanks again for fine product and shipping and tracking information. Regards
William
8/11/2010
Thank you for the great service!
Al
8/10/2010
Recived my Hidden Hitch and Polock Chevy 7-way Trailer electric scoket in 5 work days at a great price and packaged in a nice shipping box. Very pleased with my order and how it arrived at my door! Thanks E- Trailer Guy.
Anne
8/10/2010
Etrailer was awesome. They had the part that I wanted at a price that was right and they shipped it our quickly. The item was here about 5 days early. Thank you very much etrailer. I will do business with you again in the future.
Daryl
8/10/2010
I recommend you to everyone I know needing anything trailer related. Keep up the good work.
Dave
8/10/2010
What a great pleasure! I Spoke with a Rep twice and both time was a great experance. The staff is well informed and very willing to help. I saved $40 and an incorrect part as a result of your representiives help. Thanks So Much
David
8/10/2010
Excellent buying experience. Good info on the site. Good price. Fast shipping. Thanks!
Dennis
8/10/2010
Great prices fast shipping.
Dwayne
8/10/2010
Shipping was very fast, and the video on your website explained all the details of installing the prodigy brake controller. It was on the money with no detail left out. Thank You
Emory
8/10/2010
Thank you. You have been most cordial and helpful. Have a super day.
Jean-Claude
8/10/2010
You really know how to make a customer happy. Terrific.
Johnny
8/10/2010
That is the most helpful place I came along ever. They really know what you need to look for to find the right stuff. Thanks!
Karina
8/10/2010
You guys are great! Ordering just the right hitch was a snap and installtion a piece of cake.
Les
8/10/2010
I looked at 3-4 sites before ordering from etrailer. They shipped the order within 48 hours, including some time to allow me to correct an address. You dont expect a personal touch when you order online but I had a very positive experience with etrailer.
Martin
8/10/2010
The hitch and wiring I ordered for my Kia when on without a any problems. Got it quicker than I expected. Your service is great. Would recommend you to all my friends.
Myrl
8/10/2010
I cannot belive that the telephone was answerd by someone that spoke English, and I didnot have to press this or that number and my order was taken with no delay. What a great experience !!!!
Pete
8/10/2010
Just what you want, easy, simple and great service!
Randy
8/10/2010
The staff I delt with was a great help with ordering my toolbox.My mind was eased by getting measurement specks on my 2001 Ford Ranger Edge and it was a fit. and thank you for letting me know my shipment was on its way. Thank you to every one.
Robert
8/10/2010
Very nice tool box. Great communication. I was kept informed as my order was processed. The tool box fits my truck very well.
Robert
8/10/2010
It couldnt be any easier. The prices are good and fast shipping. Great service. Will definitely use their site for future purchases.
Ronald
8/10/2010
Fast shipping and quality parts. The trailer rides better than new with the new springs. When I need brakes I will order from you again.
Sam
8/10/2010
Friendly service, quick shipping.
Carl
8/9/2010
First time i ordered from eTrailer. The experience was better than expected. Nice website, easy to use. Saved me a lot of time running from store to store. Thank you!
Craig
8/9/2010
More than outstanding! Absolutely amazing! This day and age, it's good to see someone still cares about providing the customer with premier service no matter how big or small the order is. Looking forward to doing more business with you guys in the future. I will spread the word!
Darren
8/9/2010
Very professional operation. I was informed on the status of my order every step of the way I will use this company for future orders. Thank You
Donald
8/9/2010
Ordered a hitch and wiring for my 2006 Vibe late last night. An email came that said itd ship in 24 -48 hours, which made me concerned that it might not arrive before I leave on vacation and, needless to say, I need the hitch on the car for my vacation. Called etrailer this morning, explained the situation and offered to pay more for shipping to get it here in time. The customer support person said she would make sure it would ship today and explained that it would arrive in 2 days with my selected shipping option, so no need to pay more. Sure enough, it shipped today and is on track to arrive on Wednesday. Looking forward to installing the hitch and wiring using etrailers instructions. If all goes well I will have saved $300 versus going through the dealership.
Henry
8/9/2010
Dealing with etrailer personal was a very rewarding experience, i had a few minor problems and they were solved very quickly and efficiently.
Ira
8/9/2010
Best online shopping experience, by far Fantastic Service! They constantly e-mailed updates, order confirmation,tracking info etc. Thank You for all of your help. I will make sure that all my friends and family will go to you for their trailer hitch and bike rack needs.
Jeroen
8/9/2010
Had absolutely No issues with finding what was needed and odering was simple as was checkout. All in all an efficient purchase with great follow-ups. Thank you ladies and Gentlemen.
Joseph
8/9/2010
Good service.
Kenneth
8/9/2010
The Curt trailer hitch went on smoothly and easily.It fit perfectly. The bike rack will work fine too.Thanks for the fast service and free shipping.
Kenneth
8/9/2010
Awesome customer service - emailed to tell me the product I selected was out of stock and offered suggestions to get an equivalent one sooner. Would shop here again!
Mike
8/9/2010
I placed order on a tuesday before noon...had hitch in my hands on thursday... now thats fast service.., would not hesitate to order from this company again... great people ... very professional and just cant get over how fast product arrived...
Patricia
8/9/2010
After viewing the online video on how to install the Trailer Hitch, it sold me. I kid you not, it only took 10 minutes with no glitches! A factory first! Never had a flawless, quick job as a do it yourselfer! Great price, quality, quick ship....Thanks Etrailer.
Robert
8/9/2010
Very helpful. I had ordered a incompatable part and they called me before it was shipped to make me aware.
Stephen
8/9/2010
I'd just like to say thank you for such fast shipment on our new trailer lights! I ordered on a Wednesday and got them on a Saturday and by that afternoon my son had the lights put on our pop up camper. They look and work great! Much appreciated.
Tammy
8/9/2010
My experience with etrailer was exceptional due to the representative I spoke with. Her willingness to go the extra mile twice has sold me on the business and in the future soon I will be doing more business since you have so much more than just trl. items.THANKS I really appreciated the attention to detail.
Curt
8/8/2010
I had an excellent experience. I got exactly what I ordered, quickly, and it all installed so easily. I will be recommending this site to anyone who needs a hitch.
Rory
8/8/2010
Thanks, a new truck can't haul old trailer without your help.
Steve
8/8/2010
Etrailer is great! I was searching the web for info on how to get my 2003 Caravan hooked up to pull our boat and have lights on the trailer and your how-to video was so clear and informative that I was sold immediately on etrailer. I will use you again and send referrals to you as well. Keep up the great work.
Terry
8/8/2010
The web site is so easy to use and set up so nicely it is a zip, After my order shipped it was on my door step in three days, I will recomend etrailer.com to all of my friends.
Brett
8/7/2010
Friendly staff, had to call for a problem with my order and it was taken care of immediately. Will definately do businness with them again.
Charles
8/7/2010
This was an outstanding online shopping experience. Each item is accompanied by one or more photos of the actual item, the descriptions are thorough and accurate, and the prices are the lowest I found anywhere. Then my whole order shipped for free, saving me another $60 and arriving the day I expected. Ill be back.
David
8/7/2010
My experience was good! The Customer Service Rep was nice on the phone and didnt treat me like I was wasteing her time! I called 5 other places for this item, no one had it or they didnt answer the phone! Thank you very much I will buy here again!!!!!!!
Jason
8/7/2010
Thank you for your help with my wire loom for my Cobalt. It is, and has been in the past, so easy to work with every one there. I have needed your products twice and I am always satisfied with the service. It is above and beyond. And love your prices!
John
8/7/2010
Fast,Easy and efficient. My order arrived the next day. Would definately buy from etrailer again.
Michael
8/7/2010
Great service and fast shipping. Thank you.
Pawel
8/7/2010
This was a very favourable experience. Too many sites make it extremely difficult to peruse, and your system is great. The follow up have been supers, and I have no hesitation in suggesting your company and its site to others.
Peter
8/7/2010
I would recommend everyone to shop with you guys. I have already. I will be shopping with you more often. My last order was so easy. You knew what I wanted and I just gave my payment method and it was done. Very professional. Thank you!
Ricky
8/7/2010
Great site with good products. The product descriptions are right on, and the prices are good. Have had a good buying experience both times I have used this site.
Roger
8/7/2010
Great product and easy to use the web site!
Ronald
8/7/2010
My brother in law installed it for us two weekends ago, so we didn't even have to find a pro to do it! We put the bikes on and drove it around the block for a test, and I think it will be great for our upcoming vacation. Thanks for answering all my questions. I'll definitely recommend you guys to my friends!
Charlotte
8/6/2010
Good products at a great price. Now add good communications and prompt delivery and you have etrailer.com. Next time, Ill shop here first for any other towing needs I have.
Chris
8/6/2010
I was very impressed with Etrailer - The items I ordered were shipped right away.
Chuck
8/6/2010
My part was a perfect fit. The description and diagrams provided was a great help in ordering the right part. I greatly appreciated the prompt e-mails following up my order. Shipping was was fast. I couldnt be more pleased. Thanks-
Dale
8/6/2010
Great price with added video, makes installation seem easy. Also with fast communication, and keeping me updated on shippment.
Jeff
8/6/2010
Im very impressed with their service and the how-to videos they have on their website. My first order was shipped quickly and was exactly what I needed, and it was nice knowing how to hook it up before I got it. My second order was shipped even quicker. I also like the personal thank yous, it makes you feel like more than just another order. Im telling everyone about their great service and great prices.
Jeff
8/6/2010
Huge selection. Shipping is almost instantaneous. Great place to do business with.
Lana
8/6/2010
Needed my stuff in a hurry and one of the customer service reps watched it and made sure it went out as soon as she recieved it from their supplier. Great service Thank you!
Shaun
8/6/2010
eTrailer.com has everything that I needed to complete the enclosed trailer that I am currently working on. They are pretty fast at shipping my orders complete and charge my card as soon as my order is complete and ready for shipping. I highly recommend using eTrailer for all of my future trailer building needs.
Brian
8/5/2010
Thanks for getting our order out the door!! Also thanks to the sales person for taking the time to reply to us that she went looking to see if there was any in stock. You guys are awesome!!
Bruce
8/5/2010
Very fast delivery. prices were cheaper then at other sites. very good quality. will do business again
Chris
8/5/2010
This Company is fantastic. They shipped my order in record time, quality merchandise at a great price. In addition, the staff I dealt with really knew there business and where very helpful. Try them, you will like them!!!
Danford
8/5/2010
I have always had prompt courtious service with etrailer. The pricing is always great. I always tell my friends and customers to shop here. Thanks.
Dave
8/5/2010
Thanks for the update, your customer service/order process has been a real treat!!!!!! Keep up the great service!
Doug
8/5/2010
The Rep who took our order was very knowledgable of the products. Everything went fast and easy
James
8/5/2010
Very good and fast service. Great prices and selection. Will buy all my trailer and hitch parts from etrailer. Thank you for the good service.
Juergen
8/5/2010
Thanks. You are awesome. I will recommend etrailer to everyone.
Mark
8/5/2010
Great service, web site and quick ship. I am already shopping for more items.
Mat
8/5/2010
I got the adapter and it's exactly what I wanted, thanks again for all your help.
Mike
8/5/2010
I just want to say that the trailer hitch receiver for my 1995 Buick Century fits perfect. The receiver was of best quality,and came with all the correct fasteners. The delivery was as expected and when I need another hitch or receiver, or any other trailer parts I will be back to use etrailer.com.
Mike
8/5/2010
The complete process to buy my Folding Cargo Carrier from etrailer was smooth, efficient and the people I was talking to were competent and very friendly. The items arrived as promised even earlier to my pleasent surprise and the order was also complete. There was no problem to assemble the Carrier and I used it right away.Regards from a very satisfied customer!!
Rainer
8/5/2010
Thank you for your special attention on my order. I really wasn't expecting it to ship till tomorrow since I placed my order late in the afternoon. I am totally satisfied at the great customer service etrailer has provided since I placed my order, I look forward to telling everyone about the great service you provide. Once again thank you.
Ramon
8/5/2010
Thank you very much for following-up with our order; this is our 2nd time ordering from your company and both times have been professional & pleasant. Thanks again. Have a great weekend.
Todd
8/5/2010
Order on monday recived on wedsday thank you.
Al
8/4/2010
The part was perfect, Using the instructions it took my husband about 15 minutes to install. We really liked the price also.
Cindy
8/4/2010
Good prices, with very nice lowest price guarantee. Exceptional customer service.
David
8/4/2010
Why would anyone go anyplace besides etrailer.com for thier trailering needs? This is my 4th order with etrailer.com and each one has been nothing shy of excellent. The etrailer.com selction of products is complete and very easy to match the item to my specific vehicle. One thing I found extremely helpful was the library of how-to videos from the site. I took advantage of the video when installing a trailer wiring device to the lighting circuit of my Saturn Vue. The details of the video were crystal clear and were a huge help when I took on the project. Im sold on etrailer.com. Oh yeah, one more thing... the etrailer.com prices are very good and when topped with offers to ship for free, you just cant beat the experience! Go etrailer.com!
David
8/4/2010
Ordering was fast and easy. The order shipped the same day and customer service is one of the best.
Francis
8/4/2010
Customer service was great and knowledgeable. I recieved my order in record time. It was truely a plesure ordering from etrailer, youve set the bar high for others to follow.
Jeremy
8/4/2010
I think the trailer hitch I bought for my mini van was a perfect fit. It took my husband about 30 minutes to install. They shipped the trailer hitch so quickly I got it in about 3 days! My experience was awesome. I would definitely recommend etrailer.com!!!!
Jessica
8/4/2010
One of the top five internet suppliers I have ever dealt with. They were speedy and their communications regarding the order were outstanding. Would recommend them to anyone.
Joe
8/4/2010
The support upon placing the order was delivered like clockwork by a chain of professionals. The product was a Curt hitch receiver - very nice - obviously well produced. Installed in 15 minutes: I laid on my floor jack, raised it slowly to avoid my trucks tail pipe, alligned and bolted. No sweat! Service & Product professionaly delivered. Many thanks!
Joe
8/4/2010
Unbelievable. I placed my order at 5:00 p.m. CST and paid for 2 day delivery. Went home for lunch at noon today, 19 hours later and there it was. Too good to be true. I will install tonight. I am not easily impressed. I am impressed. Thanks for being so very good at what you do. Wow.
John
8/4/2010
Etrailer order processing is the best I have ever experienced. Cant imaging how it could be more timely.
Lawrence
8/4/2010
You guys ROCK!
Phil
8/4/2010
My first order with etrade was shipped several hours after i ordered it. I ordered again a couple days later and because i was a repeat customer, my order got expedited and shipped in a couple of hours. Cant get much better than that, great service, great communications. will recommend etrailer to my friends.
Richard
8/4/2010
Thanks for the confirmations. I just wanted to let you know that I chose your company over All the others because of the photos you displayed with my exact vehicle. It answered all the questions and doubts Ii had about the different designs. Well Done!
Rod
8/4/2010
Not my first purchase from E-Trailer. The first place I look for parts. The place I always purchase from after I have wasted my time on the net. Great service and quick shipping. Always e-mail updates on my order. What more could one ask for?
Stephen
8/4/2010
Fantastic Service! They constantly e-mailed me as to order status. When I did have a problem with a defective part on a bike rack, they sent a replacement part ASAP with a UPS return tag for the defective part very promptly. All items were well packed, tracking was a cinch. This is how ALL companies should operate, but sadly, dont. Well done e-trailer expect more business, as I am highly recommending you to all I see. Again, Thank You for all of your help. It is really very refreshing to deal with you folks...I only wish other companies in America would have the integrity to follow your example! All the gear I got from e-trailer has worked out wonderfully, from the hitches to the bike rack, and we are very pleased. I have turned others on to your website, so expect some more business from northern Michigan.
Tim
8/4/2010
Their website was very easy to navigate. Great prices and delivery was extremely quick. In fact, even though I chose the most economical shipping method 5-7 day shipping I received an email indicating that the delivery method was change to expedite delivery...at no charge. My order was received within 2 days!
Tony
8/4/2010
Thank you so much for your help; I very much appreciate your efforts. I look forward to dealing with your company in the future.
Bob
8/3/2010
I have purchased several different items and all my experiences have been outstanding. I would strongly recommend E-trailer to all of you.
Charles
8/3/2010
So far so good. My hitch is on the way and etrailer has been great to work with. They have kept me informed to the status of my order since day one.That is important to me. Thanks etrailer...
Don
8/3/2010
Excellent! Just a quick note to let you know that dealing with your company has been an great experience. From ordering the parts with the person on the phone, who has been most knowledgeable and professional, to your follow-up. Your customer service is outstanding and it´s been a pleasure doing business with you. Thank you!
Katja
8/3/2010
THANK YOU ETRAILER .MY PARTS GOT HERE TODAY AND FIT GREAT.SHIPPING WAS VERY FAST.I WILL BE ORDERING ALL MY TOWING NEEDS FROM ETRAILER.COM
Max
8/3/2010
I have found you have everything I have needed to make my trip a success. When I went to my local auto store they did not have what I needed and they did not know where I could get it so I looked at your site and I found what I was looking for. Thanks!
Paul
8/3/2010
VERY GOOD SERVICE.
Paul
8/3/2010
Order arrived quickly and more importantly, in perfect condition. Updates on order status were great. Definitely recommend this company!
Phil
8/3/2010
Excellent company to do business with from the first phone in order to receipt of the purchase. The Person that I talked with had an outstanding knowledge of the variety of different items I ordered. I was very tech. On the exact application needed. I have worked with towing applications for 40 years and the rep. I talked with knew exactly what I was talking about and knew her etrailer products. Outsanding in job knowledge, customer relations, etc. The order was shipped same day and recieved in 2 days..Speaks well of the total company operations...
Robert
8/3/2010
THE PEOPLE AT ETRAILER DO A REALLY GREAT JOB AND THE WEB SITE IS EASY TO USE AND VERY HELPFUL.THEY KNOW THERE STUFF.
Ausburn
8/2/2010
You guys are the very best. e-trailer is a top shelf organization. It restores my faith in the American marketing system.
Charlie
8/2/2010
I was very impressed with the total order processed from start to delivery. Extremely easy to order and follow to delivery. Upon delivery the floormats were exactly as described. The quality is superior to the original carpet mats that my Sequoia came with. The original manufacturer mats slid and bunched up the new mats stay in place. Thank you for providing a superior product.
Debbie
8/2/2010
I find it rare today for a retailer or anyone else for that matter to keep the customer informed after the sale is made. I really appreciate the level of service and in the future will go to etrailer FIRST.
Howard
8/2/2010
Wow! I have never had an easier time finding what I want at the price I want. Etrailer not only had the hitch I was looking for, but all the information on the kind of hitch I needed. They also suggested the accessories I needed to wire up my car and fix up my trailer. Why cant all websites be this easy to use?
Jim
8/2/2010
The Trailer Hitch is easy to install and looks good. The price was great compared to other retailers and the service you provided was excellent. Thanks for a great shopping experience - Ill be back for other items.
Kevin
8/2/2010
Excellect selection. Friendly website. Easy purchase. Quick service. Comfortably perched at the top level of Internet shopping.
M. Miles
8/2/2010
Your website is the best out there of anyone selling hitches! I particularly like the many views of the specific hitch. It really helps see exactly how the hitch is built and how it mounts. Thanks for giving it so much thought and effort.
Paul
8/2/2010
Order shipped within hours of being placed. EXCELLENT service!!!
Steve
8/2/2010
Thank u so much! Your customer service is great...for this I will return.
Tim
8/2/2010
Thanks for your help and service. It is much appreciated. Have a great day!
Tom
8/2/2010
Incredible on delivery! Ordered Friday night on-line & they shipped it over the weekend! Awesome
Allan
8/1/2010
I have ordered several products from etrailers.com and have been very happy with the price and quality of the items. Shipping has always been fast and I will order from them again.
Joshua
8/1/2010
Thanks so much for the continued updates. This is outstanding service that more companies need to strive for. If I ever have trailer needs your company will be the first I contact. Thanks again.
Kelly
8/1/2010
Fast response from staff. No delay in shipping. Products arrived as promised. Will conduct business w/ etrailer.com again.
Cesar
7/31/2010
That was the fastest shipping ever! Im so pleased Im gonna order two more in red! Thanks for being out there in cyberland. I was having a hellava time finding these old style tail lights! THANKS!
Christine
7/31/2010
Great web site. All the information you need. Great prices and fast shipping too!
Dave
7/31/2010
Ordering experience was great. They had exactly what I wanted. Follow up was also great.
David
7/31/2010
Great experence, quality product , easy to install,Shipping was up graded I received my order in 3 days. I will recomend etrailer to my friends
James
7/31/2010
Found exactly what I wanted in less than a minute, ordered it, and eTrailer shipped it the same day along with friendly email notifications of progress. Part arrived on time, just what we needed. Excellent experience well be putting the eTrailer.com sticker on our popups bumper for sure!
Jeff
7/31/2010
Superior service and delivery. Three days from order to delivery at my home of a component that I could not find in any local parts stores.Thank you.
Mike
7/31/2010
I was excited that my order was updraged to faster shipping. Order was delivered fast and in great condition. I shopped around and etrailer has the best prices for what I was looking for. I will shop again.
Rebecca
7/31/2010
I accidently broke a marker light on my trailer. The type I needed wasnt in stock locally so I looked online for a source. Etrailer had the one I needed and the best price. I also ordered a spare right away since the cost was so low. Thanks!
Richard
7/31/2010
Everything was very smooth. Shipping was quick and instalation a snap.
Robert
7/31/2010
Fenders are great shipping was super fast I am 100 satisfied a+ all the way. Great job guys
Brad
7/30/2010
i ordered my trailer hitch Sunday evening and it arrived just in time for the weekend Friday. I installed it on Saturday morning and everything went so smoothly that I couldnt believe it! This was truly a pleasurable experience. Ive ordered from etrailer in the past and Ill continue to do so in the future.
Frantz
7/30/2010
We received the hitch Thursday July 29 and it will be the easiest one that I have put on in years. Only four bolts and no drilling! Thanks.
Greg
7/30/2010
Thanks for the extra effort to get my bicycle rack bracket out same day I ordered. You guys are the best!
Jack
7/30/2010
I ordered a part online and took advantage of the lower cost shipping special. When I realized the potential arrival date of the part may be pushing the limit I had a trip planned, I asked them to ship the part as soon as possible instead of the 24-48 hour period which is normal. Not only did they ship the part right away less than one hour from the time I ordered, they upgraded my shipping method to 3-5 day AT NO COST TO ME! THAT is what you call great customer service! THANKS, etrailer! You guys are AWESOME! Thank you so much. That's why I enjoy dealing with you.
Michael
7/30/2010
Thank you for your help! I researched other bike racks on different websites but was impressed with your video. Thanks for helping me to make my decision- I will let everyone know about your site!
Michelle
7/30/2010
Absolutely the best deal I was able to find on the Internet and I have mad-search-skills. Excellent response time and customer attention. I would definitely come to etrailer.com again for my future needs.
Mike
7/30/2010
I feel the staff at etrailer are good people that go the extra mile for their customers. A+ site and staff selling quality products, Thank You.
Stephan
7/30/2010
I had a great experience. The service and product were both handled well and over all I am very happy.
Tom
7/30/2010
A great company is measured by its people who care. I have said it before to you and to my friends, e-trailer is a GREAT company. It is my firm belief that etrailer is the finest company of its type in the nation. There product line is current and they hold onto older items for a goodly period of time. This has saved the day for me on several occasions. The Staff is helpful and cooperative even though the customer may be a bit obtuse at times. Lastly, their instructional videos are just what the novice as well as the experienced is exactly what is needed in many instances. You cannot go wrong dealing with etrailer. Thank you for your every consideration.
Alan
7/29/2010
Ordered a class 3 for my Outback, after other online stores said they dont carry one. Came promptly, easy install as advertised. Needed to get one for my Pilot, shipped out the same day! Running out of cars, but if a new one comes along I know where Im going to get them hitched!
Andrew
7/29/2010
I ordered the 20x48 Cargo Carrier for 1-1/4 Class II Only Trailer Hitches. This cargo carrier worked great. There was awesome communications from etrailer - the best Ive ever had with a company. Also, I needed the cargo carrier by a specific time and it arrived just as scheduled.
Beverly
7/29/2010
Great Service!! I was attracted by your low prices, the delivery came right on time faster than I had a right to expect and the quality of the materials is great. I couldnt ask for a better combination.
Bill
7/29/2010
Needed to replace some bolts and handle nuts on my hitch, etrailers Replacement Hardware Kit system made getting the right parts as fast and simple as it could possibly get.
Brett
7/29/2010
Wiring harness described very exactly and helpfully in on-line documentation. Arrived very quickly. Was easy to install due to video resources on etrailer site. In all, an extremely pleasant, and economical transaction. Thanks so much.
David
7/29/2010
I ordered a Curt mounting bracket and rail set yesterday just before noon. It was just delivered today around 1:00 by the UPS guy. 25 hours later. All I can say is I'm overwhelmed by the service! Thank you!
Don
7/29/2010
etrailer was easy to order and shipped wicked fast. Bought it Sunday night.. got it Wed and shipping was FREE. Thank you etrailer!
Eric
7/29/2010
etrailer took care of my order in a profesional way.Im a vary satisfied etrailer customer.
Hugo
7/29/2010
Delivery was quick and the part was successfully installed and operational...will do business again
Jeremy
7/29/2010
I have ordered parts off and on since 2008 and have not been disappointed yet. I have found their prices to be a little lower than most online trailer parts stores and their shipping charges are reasonable and seem to be in line with other online vendors. They have always shipped within a couple of days.I will continue to use etrailer.com for parts as needed, have no reason not to.
John
7/29/2010
Very helpful sales people and very prompt shipping.The products were of great quality. Will use etrailer for all my hitch needs. Thanks for everything.
John
7/29/2010
I purchased some hard-to-find wheel/tire combinations with higher load rating than usual for my trailer. While they were out of stock at the time of my purchase, etrailer.com did a great job communicating expected availability & delivery both before and after I placed my order, and the tires were shipped exactly when etrailer.com said they would. Price was fantastic, free shipping made it even better, and I am an extremely satisfied customer. Great job etrailer.com, thanks very much!
Lance
7/29/2010
Easily navigated website. Found exactly what I was looking for quickly. Placed order and received item in less than 24 hours, with UPS 3-5 day shipping option. Great instructions, easy install - less than 1 hour. Highly recommended!!!
Matthew
7/29/2010
Very good job in in getting you what you need in a prompt manner
Orville
7/29/2010
Thank you for the quick replies and confirmation, much appreciated.
Rob
7/29/2010
Got it today. Have not opened it yet, but I appreciate the upgraded shipping and rapid response. You guys RAWK.
Ron
7/29/2010
I wanted to say Thanks for your help with my order. I appreciated your assistance selecting the correct item. The price was the best I had found online or locally, and it arrived on time as promised. I am quite happy with the customer service and the Kodiak brake products. This braking system is far superior to the system I removed that had failed after four years of use.
Scott
7/29/2010
Quick shipping, excellent service, good directions. Will never buy from another source.
Tucker
7/29/2010
Great company,Will continue to use on all my trailer needs thanks and GOD Bless.
Charles
7/28/2010
Thank you so much. Your company is not all hype it is very good. The products good (hitch and bike rack) and your follow through with lock and keeping me informed were great. Service delivered and not just profit to be made is a good thing. The extra touch of human helpfulness in speeding original order all unasked for and gratefully received. It may be on line business but it's kind business. Thanks Again to all.
Donald
7/28/2010
think etailer is great. The process was so simple, it made me wonder why other companies have struggled with their own customer service. The website was easy to use. The ion of products was broad. The suggested products were spot-on. The human I spoke to, was friendly. The delivery was quick. It was an all around good experience.
Gerald
7/28/2010
Website is really great and easy to navigate. Orders ship same day or next day on every order I have made. Etrailer always has what I need in stock and ready for delivery!!
James
7/28/2010
The experience was good..
Jeremy
7/28/2010
Etrailer rocks thank you for the help.
Justin
7/28/2010
Easy web site to use. Order was filled and shipped quickly.
Les
7/28/2010
I just received my Curt hitch today and wanted to thank you for the quick delivery and super price for a quality product. I order a class IV hitch for my 10 Silverado and cant believe how heavy duty it is. Thanks again and I will look to Y'all in the future for any other towing accessories.
Lindsey
7/28/2010
Great service and also great shipping times. I will definitely do business again with them.
Mark
7/28/2010
Very fast shipping. Packaged very cleanly. Easy to track order. I would definitely recommend etrailer to everybody!
Mike
7/28/2010
Wow! Order arrived faster than promised, everything was there, I installed it reasonably quickly and it all went off without a hitch! :- Never get that one Im sure.. Cant wait to actually try to tow something now! Thanks again!
Randall
7/28/2010
Thanks so much. I really needed the handle and your expediting the order helps tremendously. I was amazed at how quick I was able to get parts for my Fulton Jack. I called several numbers of other trailer companies I found on the internet spending more than an hour waiting for someone to pick up and then not getting anywhere after I did get someone on the phone. Then I discovered the etrailer web site and within 5 min found the part I needed and had it ordered. You can bet I have now saved a link to this web site for my future needs!
Shelby
7/28/2010
You have the best personal and fastest shipping in the country. My second order but not my last.Thanks yall.
Terry
7/28/2010
Glad I found the site - you have everything we need to get our hunting trailer in perfect shape for this season. Thank you, and I will be returning if I need more parts!
Carl
7/27/2010
I am thoroughly impressed. High quality products, among the best pricing, PERFECT ordering/delivery process, extremely quick shipping, what else can I say? Everything was just perfect. Thanks for a great shopping experience!
Daniel
7/27/2010
The cargo carrier is a great product. We drove over 3200 miles with our luggage and it was great. Thanks for the quick shipping of the product.
Danny
7/27/2010
Wow! Im really impressed by the great communication, ultra quick shipping, easy to navigate website and product availability. In these days of poor or no customer service etrailer stands WAY out of the crowd. Thanks - Ill be back again!
David
7/27/2010
Your web site is great! Great prices, great products, and WOW - those how-to videos are *super*! My hitch and wiring harness arrived Fast and Free!! The installation went well and WORKED! The video instructions made a *TREMENDOUS* difference - thank you!!! I will recommend your company every chance I get.
David
7/27/2010
Thank you very much for your help and concern, God Bless you and yours!!
Dwayne
7/27/2010
Experience was excellent: Web site made it easy to find the correct products, purchases were shipped promptly, on line installation instructions and videos took the guess work out of a first time installation, and the prices were good. Whats left?
Edward
7/27/2010
WOW I recerived the order in 4 days thanks for the great service. The instructions were easy to follow and the kit was complete. AND many thanks for the free advice on my wiring problem it was right on. Keep up the great work.
Jim
7/27/2010
Great customer service. Highly recommended. Clear communication. Thank you etrailer.
Kenan
7/27/2010
Thank you for all of your wonderful help. You folks are very knowledgeable with your products. I like that! Especially the women with whom I spoke with (you were the second female representative with whom I discussed the products specs). I like that even more since I'm also a technically oriented woman!!! I'm certain I will be browsing the website for any future trailer/towing needs!
Milica
7/27/2010
AWESOME! Thanks will be doing business again!
Nathan
7/27/2010
I have been looking for months for a fold-a-way hinge kit for a 2 X 3 trailer tongue. etrailer.com had just what I wanted. I also had some very special requirements for a hand winch and etrailer.com worked with me to the proper unit. Extremely satisfied with the service and to top it all of their prices are great.
Peter
7/27/2010
Excellent experience. Fast shipping and reasonable prices.
Rob
7/27/2010
The young lady that took my order was most professional and efficient. Very refreshing. Great job.
Robert
7/27/2010
I am very happy with the product and service.
Ronald
7/27/2010
I found what i needed right away, and they shipped quickly, I will look here first next time i need stuff for my trailer. Oh yeah great price!!
Shannon
7/27/2010
I wanted to thank you for the speedy service given to my order, I will definitely tell people about the great experience I had doing business with your company.
Sue
7/27/2010
Thank you for upgraded the shipping to 3-5 business days. I'll be sure to share my great experience w/ etrailer.com w/ others and make comments online.
Sue
7/27/2010
Great price, quick service...the videos were a tremendous help,thanks a bunch!
Thomas
7/27/2010
I recently ordered the Sportrack A30404 & the matching lock, hitch and cable for this bike rack. The items arrived on-time and assembly was a snap.
Tim
7/27/2010
Thanks for your help. I received everything in time and it worked well. Our vacation would not have been successful without your help!
Anthony
7/26/2010
Got tired of waiting on local stores to get what I need, etrailer always has what I need and at a lower cost
Bruce
7/26/2010
This is to commend you for your remarkable service and to tell you that I will certainly use your site again and recommend it to anyone who needs trailer parts. I made the order after midnight on a Thursday, it shipped by 10 AM, and I received it via regular mail in South Carolina on Saturday morning. It was a small order, but the service was first-rate. Thank you.
Bruce
7/26/2010
You did an excellent job on my order,the trailer hitch for a 2010 HHR. I recieved an e-mail immediately upon ordering and then when my order shipped. Also, the order was recieved on the day that you stated. It was a pleasure doing business with you.
Christine
7/26/2010
As far as I can tell they have the best prices around. At least I didnt find any that were lower. They also have a ton of different bike racks to choose from as well as the hitches. Lastly the person who helped me was SUPER nice. I wish all customer service reps were that awesome.
Garry
7/26/2010
Outstanding selection, quick shipping, easy payment. What more is there to say!
Jack
7/26/2010
I have to give credit where credit is due. Installing our trailer hitch for our XC Volvo station wagon was a breeze. Everything that was said on the site was spot on; from the installation time a mere 30 minutes - (actually a little less), but also the directions on how to install where easy to follow. Most directions these days seem to need an interpreter to figure them out - not the case with yours. I had a great experience with all of you at e-trailer, from ordering to installing. Thanks again for the great service, I'll pass the word.
Jim
7/26/2010
Quick shipping, good price, the right hitch. Bolted on easy, looks good. What more could you ask?
Jimmy
7/26/2010
The whole experience was great! I received the products in a couple days from ordering. I would definitely use etrailer again.
John
7/26/2010
Your customer service rep was very helpful and knowledgeable - thank you
John
7/26/2010
One of the best experiences I have had ordering on-line. The products I ordered were of superior quality at a much lower cost than a retailer. I would recommend etrailer for all your towing needs.
Karen
7/26/2010
You guys are awesome! I called with some questions and an extremely polite girl helped me out. Anyway, thanks for the great prices and service thus far :)
Kendall
7/26/2010
I would recommend this Company based on excellent service throughout my shopping on line experience. Very good support and follow up.
Malcolm
7/26/2010
Lightning fast shipping.
Mark
7/26/2010
I want to personally thank the entire etrailer.com group for fulfilling and shipping my order in such a timely manner. I greatly appreciate the outstanding customer service on all levels. Thank you very much.
Ray
7/26/2010
I will use your company and tell my friends about your company because of your company's customer service.
Scott
7/26/2010
WOW!! I am very impressed with your customer service. Thank you for the update.
Stacie
7/26/2010
Everything was GREAT! I had to just send a message praising your website and your service….both are OUTSTANDING! Thanks to everyone there! etrailer is great!
Tom
7/26/2010
This is one dealer I always can trust to have what I want and shipped fast, no one better.
Tom
7/26/2010
The video on the web site was great. I was impressed that it was the same make as my SUV, it was very helpful. Thanks e-trailer.
Anthony
7/25/2010
Have ordered parts twice now and no problems with either order or shipments of either order....best prices!
Bill
7/25/2010
So far, very impressed! The person on the phone was patient and helpful, very concerned with getting every detail right, too. The pricing is among the best, too. This was a great experience after trying to get another on-line RV supplier to ship parts to me for over six weeks. After having e-mails ignored, promised shipments not made and calls not retuurned I finally gave up and tried etrailer. Glad I did!
Carl
7/25/2010
Ordered a car, then the hitch. I have the hitch, still waiting for the car! Wow on the etrailer hitch. All in all I'm very happy with price, product & shipping.
Darren
7/25/2010
Service was nothing short of magnificent. Product price was equal or less than others I shopped. The impressive part was I ordered standard shipping but was informed by CS I had been upgraded at no cost to me. Received my order next day. WOW! And I like the personal touch of a name attached to the email responses. You will be highly recommended.
Dave
7/25/2010
That was quick! We need to have our trailer lights back up and running by Friday - so speed is appreciated. Thanks!
Glynis
7/25/2010
Outstanding service. Ordered one day shipped the next morning.
Rodney
7/25/2010
I'm truly blown away by how efficient and user friendly your ordering system is. Keep up the great work. I won't go anywhere else for my trailer needs.
Bill
7/24/2010
Great product. Went on in about 30 minutes did not have to the exhaust or anything! Thanks for the great hitch and easy wiring harness!
Frank
7/24/2010
It's very very good product....1. Very Good quality products and very good price. 2. Good service….I want to recommand to my friends. Thank you.
Jae
7/24/2010
Superfast... Very pleasant shopping experience!
Jairo
7/24/2010
Got my shipment yestesday. Everything was perfect!!! Thanks.
James
7/24/2010
I had a great shopping experience. Everything I needed in stock and shipped earlier than expected. Great!
Jim
7/24/2010
Great experience. I got what I ordered and it worked. Minor issues with some of the instructions, but the paper + video gave the full picture. I recommend that everyone looks at the videos on the site.
Niels
7/24/2010
Thanks came in yesterday, very high quality for the same price as the low quality ones on ebay! Great communication and great products, I will definitely tell my friends and family about you guys and gals.
Randy
7/24/2010
I have been shopping with etrailer.com for the past 6-8 months now, and I am very satisfied with how they inform you on your purchase and shipment. I had to call in and inquire about a specific request and their personnel are very professional and experienced...Thanks a bunch.
Wayne
7/24/2010
Wonderful experience. Customer service helped me find just what I needed and got my order overnighted so I didnt miss an important work deadline. I recommend etrailer.com to anyone who demands quality trailer parts supported by a knowledgeable customer service staff.
AJ
7/23/2010
I truly do appreciate your level of service. Thank you for all you have done. Service is number one in my book and this will lead me to definitely recommend Etrailer to others.
Chris
7/23/2010
Received hitch and elect connectors today. I could not be any more satisfied with this order. It arrived super fast and the quality is great.
Darrell
7/23/2010
The package arrived about 20 minutes ago. Thank you for being so prompt! It is appreciated!
Dave
7/23/2010
Great experience. Easy shopping. A person even called me twice to correct mistakes I made ordering. She made sure I got the parts I needed.
Dick
7/23/2010
Love the hitch man! Worked out great for moving, and speedy delivery time, I'll defiantly recommend you guys in the future.
Eric
7/23/2010
Items I've ordered have always arrived on time and as described.
Jim
7/23/2010
Wow, that was fast! I ordered my hitch on Tuesday and it arrived on Thursday. I installed it Thursday night. The video was right on the mark. It went very well. I am not a mechanic by any means. Thanks e-trailer!!
Ken
7/23/2010
Wow, you are awesome! Thanks for the rush!! I appreciate it very much. I will have it in no time! Thanks again!
Kent
7/23/2010
Etrailer has competitive prices and great selection. Most of all is customer service, which seems to be highly lacking in most other businesses. Etrailer bends over backwards to ensure the customer is happy with their purchases. That is what makes for repeat customers. A+ job!
Kevin
7/23/2010
The service I received from etrailer was excellent. The customer service rep did an outstanding job and I was very pleased with the fast shipping and the price.
Larry
7/23/2010
With great prices and Video clips on how to build and install your new parts and products you can't ask for anything more.
Larry
7/23/2010
Great service and good product.
Robin
7/23/2010
You have excellent customer service!
Terry
7/23/2010
I spoke to two ladies at your company today and they were both fantastic. I am just a little tiny customer placing my first order with you. I was treated like I was the most important customer you have. Thank You and I will certainly use you again in the future.
Tom
7/23/2010
This was my second time ordering from etrailer. As with the first I was very happy with the quick e-mail responses to my questions and quick ship times. A+ customer service. I will not hesitate to order through etrailer again.
Adam
7/22/2010
Experience, price, shipping time, etc., was excellent.
Benji
7/22/2010
You have a very well designed website and now I am seeing truly above expectation service.
Bret
7/22/2010
We purchased the 2-inch Hidden Hitch and cap for a Mazda CX-7 and it looks greatlike a custom hitch. The video showing the hitch installation helped greatly in our decision to purchase the hitch. THANKS - We couldnt be more pleased. Will highly recommend your company and Web site.
Charles
7/22/2010
Ordered parts that I couldnt find locally and had them 3 business days later. Fantastic!
David
7/22/2010
Ordered a brake controller Sunday pm, received and installed it by one Wensday. So easy and quick. Thanks e-trailer.
Don
7/22/2010
Good prices...Excellent service!
Earl
7/22/2010
Easy to order site, quick and accurate shipping. What else can you ask.
Jim
7/22/2010
The tires I ordered for my golf trailer came today and they were perfect and as advertised. I will do business with them again. Infact a friend is now ordering a set.
John
7/22/2010
Ordered a spare tire and wheel short noitice for my trailer. they made sure I received it before leaving on my trip. Very good service would highly recommend them.
Rick
7/22/2010
I have ordered from etrailer twice and both times my order was filled and shipped quickly. They also follow up to be sure you are satisfied. I will use this site again.
Roger
7/22/2010
Fantastic selection to choose from, and the well-designed website makes it easy to navigate all they have to offer. I only live a half-state away, but still I was highly impressed that my order arrived the morning after I placed the order online.
Scott
7/22/2010
I have been doing business on the internet for quite some time. I have to say that this is the first time dealing with this company. Having said that, I want to further say this company demonstrates how business should be done. They even contacted me when I made the wrong choice in size of one item being purchased. They went over and beyond excellent service, I recommend this company for any and all your needs.
Thomas
7/22/2010
Easy ordering and fast shipping. What else can you ask for! Well done etrailer.com
Timothy P.
7/22/2010
Thank you for getting the hitch too us on a asap . We will contuine to do business with you in the future. So far we tottally happy with the products your company has too offer. You company is doing things right it's quite refreshing. Thank you and we will pass you on to everyone we know.
Alfredo
7/21/2010
Outstanding! Exactly as advertised. I bought a Hidden Hitch receiver for a 99 Ranger and had it it installed in 45 minutes including coffee breaks. Thanks very much.
Bill
7/21/2010
I got the wiring for a 2008 Chevy Colorado. I had been to local parts places and even a Chevy dealer. No help. I went on line and found just what I needed for my truck. It took me about 15 minutes to do the entire installation and it works perfectly well. Your website video on installing the wiring was very helpful as were the instructions that came with the wiring. And, your price and customer was very reasonable and good. I would recommend your company to anyone who is a do-it-yourselfer!
Coy
7/21/2010
Well, I was pleasantly surprised at the very quick delivery. Nice hitch at a very good price. No room to complain when all went so well. I would reccomend this co. to all my friends. Good old fashion way of doing business, mixed with internet conveniance. Cool!
Dennis
7/21/2010
The sales person was great...all on my own I ordered everything I needed and, by chance, got in touch with him. He saved the day by teaching and selling me everything I really needed. We hauled our camping gear to the Delaware beaches and the trailer performed well. We got several compliments and inquiries as well.
Frank
7/21/2010
Went in like butter. The shipping was very prompt, best of this kind I ever had. Absolutly would do business with etrailor again.
Joe
7/21/2010
I was pleasantly surprised to have my order go in and see the shipment confirmation on the same day. Very happy with the service.
Joshua
7/21/2010
Order shipped same day. Free and upgraded shipping. Email notices of progress kept me informed. Impressed with their handling of this order. With treatment like this, they are building a good business reputation for themselves.
Mark
7/21/2010
Great service! I placed my order late on a Saturday night. Sunday morning I received an order confermation and Wednesday I recieved my hitch. You guys rock!
Matt
7/21/2010
Completely satisfied!! Ordered unit Mon. was shipped that day and delivered to my door Wed. at noon. Two day service.
Maurice
7/21/2010
I ordered 2 parts from etrailer and they were very helpfull in selecting the correct parts. The parts came exactly on time and was exactly as ordered. Great job. Looking forward to doing more business with your company. Thanks.
Michael
7/21/2010
Thank you very much for the upgrade, it's thing's like this that makes doing business with conpany's like yours a pleasure and a return customer for sure.
Richard
7/21/2010
WOW! I ordered it and had it in my hands 2 days later! Class act! Your on-line installation video really helps. Thanks!
Arvel
7/20/2010
Ordered on a Sat afternoon. Got the part by ups by Tuesday afternoon. Not only quick but the right part to finish the job. Outstanding sevice.
Chuck
7/20/2010
Your customer service has always been excellent.
Dave
7/20/2010
Great online videos, made it easy to see the installation. The email follow up to confirm te order and again when it shipped was reassuring. It was a great experience. Thanks.
David
7/20/2010
etrailer was the best online shopping experience I've ever had. From the first contact when I had a question to the shipping info after I placed my order, every one was pleasant, informed, professional and timely. Thank you.
Doug
7/20/2010
You shipped product very quickly. Thank you!
James
7/20/2010
I needed a wiring harness within 2 days. I called late in the afternoon and it was shipped that same day and received as needed. I am very happy with the service and the product.
Jim
7/20/2010
E-Trailer is great. Fast service, inexpensive shipping and most important, great communication. The product I ordered works perfectly and I really love the installation video that are provided for each product. This is truly what sold me on E-Trailer.
John
7/20/2010
Unbelievably fantastic! I have 30 years of business management experience and etrailer.com did everything PERFECT! Right from the start their website made it easy to find the correct trailer hitch for my vehicle. In addition the quality of their product, the quickness of their FREE shipping and the extremely fair price they charged made the purchase extremely satisfying. If all that were not enough, I was immediately contacted via email that my order had been placed and received a shipping tracking email less than 24 hour later with a person’s name, phone number and email address should I need to contact them. Speaking of shipping, I place my order at 6:30 PM on July 14th, I received it July 20th. Unbelievably fantastic!
Mark
7/20/2010
Thanks for your help. All my questions were answered and my order was handled in a very professional way and shipped within an hour of ordering.
Ray
7/20/2010
Thank you for the assistance – I am very pleased with your products and services – your prices were very reasonable, shipping was prompt and you can’t beat the fact that it’s FREE shipping!
Scott
7/20/2010
I purchased a Curt hitch for our 2006 Chevy Uplander. I was very pleased with the timely shipping and customer service. They really do a great job of answering your questions. Thanks etrailer.com, great job.
Steve
7/20/2010
Great in-stock selection, great price, great service and quick free shipping. A+++
Alan
7/19/2010
I could not believe how quickly my order was fulfilled! I placed the order and had the hitch 2 days later. It was a very simple install and has a nice finished look on our mini-van. My neighbor recommended this site to me and I would highly recommend it to anyone else.
Brian
7/19/2010
You guys are great. Excellent prices and prompt service. I am recommending you to all my friends.
Colin
7/19/2010
Everything went very well, no issues. No out of stock, completley satisfied.
David
7/19/2010
The sales person at etrailer is very professional and helpful. Shipping occurred promptly and product arrived the same day as promised. Thank You.
Don
7/19/2010
Really prompt delivery.
Ed
7/19/2010
I ordered a connector for a 1995 Ford Explorer - it came as ordered and I had it installed in less than a minute - works great - thanks - shipped to Canada and no extra charges for Canada Customs - great pricing and cheap shipping - Thanks again.
Grant
7/19/2010
I purchased a Hidden Hitch and Thule Revolver bike carrier for a 2005 Honda Odyssey. The installation videos are very helpful, especially when disconnecting the exhaust to make room for installing the hitch. Tips from the wiring harness install video were helpful too.
Jeff
7/19/2010
Just wanted to let you know that your installation video on youtube was the cause for this sale! Greatly appreciate seeing simple/easy instructions like that!
Kenneth
7/19/2010
Thank you so much for your help, I've had an excellent customer experience!!
Leslie
7/19/2010
The Kia Sorento 2001 hitch took 20 minutes to install. You deliver a great product and great service. Thanks!
Lisa
7/19/2010
I just recd my new trailer tires, they look great, shipping was quick, and best prices online! Thanks!
Marci
7/19/2010
Awesome price, super fast shipping! I will be back!
Pete
7/19/2010
Got my wiring today fast. It's just what I needed at a great price! It was great! no messing around. I wish all parts stores carried your product and your prices!!!
Rob
7/19/2010
This was the second time I ordered from Etrailer and both times were shipped promptly and arrived packaged well. Add the prices could not be beat online or locally and you have a very good shopping experience.
Scott
7/19/2010
Your sales staff was both friendly and knowledgable and did not try to sell me something that I didn't need. Thanks for your help.
Tony
7/19/2010
Great selction of high-quality items at a low price. Also, delivery was exceptionally quick. Thank you.
Curtis
7/18/2010
Installed in a snap. Delivered as promised. Local dealers wanted over $200.00 dollars to install one. Great value, great company. Look forward to ordering some other items soon.
Fred
7/18/2010
I ordered a fifth wheel hitch handle from E-trailers. The sale was super fast. Emails with status were really fast and shipping only took two days. This is a super company to do business with if you need anything for your rv or truck. Thanks e-trailers.
Michael
7/18/2010
My experience with etrailer.com has been fantastic. Their prices are outstanding and if necessary they seem to be willing to match prices. The products arrive with amazing speed. Their customer service & communication couldn't be better. Even when I had to return/exchange an item, they went out of their way to help. They are definitely on the top of my list. I have purchased several items from etrailer.com over the past 6 months - from RV hitches & Car hitches to other components. I highly recommend etrailer.com
Susie
7/18/2010
The shipping is very fast and packaged well. Great people to buy from, thanks.
Teddy
7/18/2010
Excellent service! Orders have been shipped out promptly. Would not hesitate to do business with etrailer again.
Allen
7/17/2010
The service was great, shipping was super fast and the price was right. I bought the Hidden Hitch for a 2008 Dodge Caravan w/rear air. It looks great. Thanks etrailer!
Charlie
7/17/2010
Fender I received was an exact replacement for a 2001 Lowe boat trailer. The service was quick and the parts fit perfectly.
Mike
7/17/2010
The price was very good and customer service was very helpful.
Nina
7/17/2010
You guys have great customer service. This is the second time I've ordered from Etrailer, and I recommend the company to everyone I can.
Randy
7/17/2010
Super service, perfect fit and easy installation. I couldnt be more satisfied!
Alfred
7/16/2010
Absolutely superior service! FAST shipping, trailer hitch cargo carrier was just as advertised. Went together with no problems, works great. After I received and installed mine I was so impressed I ordered another one for my son. Highly recommended!!!
David
7/16/2010
You are a blessing, thank-you.
David
7/16/2010
Very fast shipping. Exactly the way it was described. Thank You
Dee Jay
7/16/2010
Ordered a Steeler hitch cover. Product was very nice. Order placement and delivery was very efficient. Communication wonderful. Very happy. Thank you!
Erin
7/16/2010
Great Product! easy to assemble, mount it on the roof of your vehicle and you are good to go. Perfect for bikes!
Hernan
7/16/2010
Excellent service and super fast shipping. Placed my order on the 14th of July recieved it on the 16th. Hey what more could you ask for.
Jarrott
7/16/2010
It was such a pleasant experience dealing with the atrailer people. My only regret I wish I needed other items so I could buy more. The hitch came on the exact day they said it would, complete, no missing parts,& the fellow that helped put it on was also impressed with the quality. No cheap metal here. Being it was the first putting on a hitch, took a little longer. Naturally the next would be easier. Great company!
John
7/16/2010
The site is well set up, it was very easy to find what I was looking for. The order shipped on time, and made it to me in no time. Thanks!
Joshua
7/16/2010
I purchased a Hidden Hitch and wiring harness a few months a installation was excellent. I am very, very pleased with the product and the installation instructions. The hitch went on without a hitch. The video for the installation of the wiring harness was excellent. I highly recommend this company. Keep up the good work!!!!
Martin
7/16/2010
Order came on 4th day after placed. Product was as stated on web site,and priced right. NO ripoff shipping price either! I am placing an order for 2 more pair,for another trailer as soon as I determine which model number fits the trailer.
Phillip
7/16/2010
Great service throughout the whole process. I would use etrailer.com again.
Robert
7/16/2010
Wow: I am impressed that you actually shipped it out today, especially since my order was not placed until 530 CST. The added bonus of a preferred shipped method to ensure I receive the item before next weekend - now that's going above and beyond expectations. I am duly impressed. Enough to remember this next time I need a trailer item, or make a recommendation to a friend or colleague. Thank You!
Shawn
7/16/2010
All I can say is Wow! I ordered these things Wednesday the 14th and they were delivered on friday the 16th, just a few minutes ago. I really didn't expect to see anything until about tuesday of next week. Thanks for the fast delivery. Anything I need in the way of parts from now on goes to etrailer.
Tom
7/16/2010
Your customer service was as good as it gets! Everyone I spoke to at etrailer was also great! THANK YOU!
Ann
7/15/2010
Awesome!! Simply AWESOME! The price was fantastic compared to local vendors. Not to mention the shipping was fast and very reasonable for shipping cross border.
Christopher
7/15/2010
Well done fast srevis thanks.
Grady
7/15/2010
I bought this in May and for the price it is worth it. Easy to set up. It carries my bikes easily. The cross bar would be a good buy for a women bike. Buy the lock it works great. Very Satisfied
Grant
7/15/2010
Good website, easy to use. Knowelegable people. Good Products. Good Service. Good Price. Could not have been better!
Howard
7/15/2010
Impressive! Not only is your shipping rate less than half what others would charge for the same item, you upgraded! Furthermore, you shipped same day! I will certainly put you on my preferred provider list! Best regards and thank you!
James
7/15/2010
The biggest factor in deciding to buy from etrailer was because of their installation videos for the trailer hitch and the wiring kit. Another reason was because their wiring kit does not require any splicing of wires. I have not installed the hitch or wiring yet, but their web site is very user friendly, they have great prices and I got my order really quick with just the standard shipping. I'm confident the hitch and wiring will go smooth.
John
7/15/2010
Fast service...quality product...totally satisfied with this seller and I will recomend you to all my friends.
Jose
7/15/2010
I love this place. Great products at great prices, and the service is the best! I ordered 2 items today that I need for a camping trip in a few weeks, and even though I ordered the items after 6:00pm Central time, they shipped the items out before the end of the day. I received 2 emails in 4 hours giving me status of the order. I order lots of things on line, and no one is better than these good folks. My first order was a very heavy cargo carrier. It was shipped to me free because it was over $150, and I saved enough money over my local dealer to pay for a set of tail lights. Its easy to find what you need on the web site, and if your not careful, youll find a few things you dont need, but want, and will order them anyway.
Ken
7/15/2010
Etrailer keeps you informed of your purchase status through every step of the process. Great shopping and shipping experience.
Paula
7/15/2010
Thanks for the fast service. Excellent service and fast shipping. Great to deal with.
Rick
7/15/2010
This was my first experience with etrailer and it was great. The product I ordered works well and the service was execellent.
Ronald
7/15/2010
Quick Shipping, Nice Quality! Good overall experience!!
Al
7/14/2010
Repeat customer. Smooth transaction with good notification of order processing status. Installation videos are very helpful. Ill be back again! Thank you etrailer!
Brian
7/14/2010
I have not received my order bike rack for a bumper fitting, but so far etrailer.com has been on the ball. I ordered it yesterday and today they say it has already been shipped. Hopefully it will do what we need.
Carol
7/14/2010
Thank you very much. I will give you "Five stars for that"
Chinh
7/14/2010
You folks are amazing!! I have ordered from other retailers on the web,but,your customer service is incredible...Order was shipped,email sent and I have been in the loop since ordering...Highly recommend E Trailer.
Craig
7/14/2010
I thought etrailer was great. I liked the fact that you only enter your vehicle description once and then search.
Curt
7/14/2010
Item was easy to find on the website. shipping was quick due to upgraded shipping. great service!
Deb
7/14/2010
Thank you very much. It was a pleasure doing business with you.
Jim
7/14/2010
I WORK ON ALL TYPES OF TRAILERS FROM 20 TONS DOWN TO LITTLE UTILITY TRAILERS. MY ORDERS FROM ETRAILER.COM ARE ALWAYS SHIPPED WITHIN A DAY. INVENTORY SEEMS TO BE LARGE OVER THE YEARS. IF THEY HAPPEN TO BE OUT OF AN ITEM ON MY LIST USUALLY 10 TO 20 ITEMS EACH ORDER THEY E-MAIL ME RIGHT AWAY WITH THE BACKORDERED ITEMS AND SHIP WHAT IS IN STOCK RIGHT AWAY NOT HOLDING UP THE REST OF THE ORDER, IF I REQUEST IT.THEY ARE ALWAYS CONSISTENT, SO I ALWAYS GO THERE FIRST.
Jon D
7/14/2010
Quick shippment, great service. Will do business again.
Joseph
7/14/2010
Thank you for your prompt and informative response to my order.
Ken
7/14/2010
Shipped yesterday and received today - what more can a guy ask for? Im delighted, good price, excellent communication so I knew status of the order and shipment very much appreciated, and fast delivery. A pleasure doing business with etrailer.com!
M
7/14/2010
Order placed on the weekend and sent via UPS. Michigan by Wdnesday. Able to track through out the shipping on line. All in all great service and looks like a great product too!
Marvin
7/14/2010
Great customer service!
Michelle
7/14/2010
Very happy with the help of an employee when a question arose regarding an item I was interested in purchasing. With her help, dimensions of a product were taken from an item in stock which allowed me to determine it would work on my application.
Peter
7/14/2010
EXCELLENT SERVICE AND QUICK RESPONSE. EASY WEBSITE TO USE IN FINDING THE RIGHT PRODUCTS. THANKS!
Rick
7/14/2010
Incredibly efficient. What customer service used to be. Seemless ordering, timely delivery and fit just right.
Robert
7/14/2010
Quick shipping. Customer service was very good.
Roy
7/14/2010
Great Customer Service.
Steven
7/14/2010
Good stuff, good prices and quick delivery.I will shop here again.
Tim
7/14/2010
I appreciate your follow-thru on my order.
Bill
7/13/2010
I purchased 3 Master Lock Hidden Shackle Padlocks today and when I put them on the trailer they wouldnt work. For some reason I couldnt get them to lock. Ive had this type of lock before and never had any problems before. I took the trailer to etrailer and explained what was going on and they were soooo helpful. He explained that the top handle latch was overlapping the bottom one and that was the problem. He fixed the problem on all 3 latches and the padlocks all work perfectly now! Because etrailer was so helpful I will never get my trailer accessories from anywhere else! Thanks again.
Bob
7/13/2010
Excellent service and excellent product. I have already told most of the people I associate with about your company. Thanks again.
Brad
7/13/2010
Good price, prompt delivery, excellent customer service.
Chuck
7/13/2010
The order was shipped just as promised and it arrived in great shape with all the order complete. It is so refreshing for everything to go just as promised, without having any snags. This makes the purchase experience enjoyable. Thanks
Chuck
7/13/2010
Excellent shopping experience, could not have ask for better service...
David
7/13/2010
The customer service rep was one of the most professional people I have ever worked with, she when out of the way when the part was not in the warehouse, to get a direct vendor delivery. This compliment is coming from a logistician who recognizes at true professional.
Douglas
7/13/2010
Great service. I placed my order late one night and received a call the next morning advising one item was on backorder. They helped me find a comparable item and got it shipped the same day. I will definitely come back for any of my towing needs.
Jeremy
7/13/2010
Excellent product-Drawtite hitch, no hassle install, and fast shipping! A+ transaction, thanks again!
Jim
7/13/2010
I needed to replace a broken fender on my trailer. I had it within a week. Website was very helpful in picking the right product. Thanks
Kurt
7/13/2010
We were so happy to find a reasonabley priced tailgate. Ours had been stollen and we found them other places to be quite pricey. We called customer service at etrailer and our agent was VERY helpful. When the tailgate arrived it was just what we wanted and fit perfectly. Thank you for your help and fast sevice.
Larry
7/13/2010
You level of customer service has been top notch. I will not hesitate ordering from your company again because of you. Thank you again and have a great day.
Marc
7/13/2010
I just got back after pulling my first load with the assistance of your Tekonsha Prodigy 2 and I couldt be happier! The directions and video for installation were spot on. It didnt take more than 30 minutes! My Dad was so impressed, I am going to order him one! Thanks etrailer.
Martin
7/13/2010
Great frendly service, the order I sent was not available at the time so I was contected the same day and we worked out a subtitute and it was shipped the same day. Great place to deal with.
Milburn
7/13/2010
Working with the etrailer folks was painless. The installation went without a hitch no pun intended. I also purchased the wired harness and that went faster than I thought possible.
Patrick
7/13/2010
I received my hitch cover yesterday and I am very happy with it. Thanks for update on the product and being honest with me.
Randy
7/13/2010
Peased with the service.
Raymond
7/13/2010
I received the Swagman hitch mounted bike rack today. Thanks for the great communication along the way and the fast delivery. The XTC2 is a great product. Easy to assemble and even easier to load a bike.
Rich
7/13/2010
Oh my goodness!!! That is the BEST news ever!!!! Thank you so much for being sooo helpfull! You have no idea how much I appreciate the communication. THANK YOU AGAIN!! I will be telling everybody that great American customer service is alive and well at etrailer.com!!
Summer
7/13/2010
Hey great support!! I really appreciate your attention to my order. I received the cargo basket and bags today and the hitch is due on Friday the 16th. I will install it this weekend and be ready for our trip the next weekend. Thank you all again.
Tom
7/13/2010
A very good purchase experience indeed. Received the parts I ordered quicker than predicted. Parts were as advertised and what I thought was a very good price. I would recommend Etrailer to anyone.
Willard
7/13/2010
Although my order was not shipped immediately, they were very informative about when and how long it would take for it to ship. I was glad I continued to receive emails throughout the wait of my order.
Abby
7/12/2010
So far so good, shopping on line and easy to find parts. Thanks.
Allan
7/12/2010
Good prices, products, fair and fast shipping, why would I go anywhere else?
Gary
7/12/2010
Hooked it up to the boat...had break, lft and rt turn signals….GOOD TO GO in 30 min. I really appreciate your professionalism and Customer service on this order, I know its not a top dollar item, but it sure was to me :) I have a buddy that has a boat and he's at the Marina a lot, so I will be telling him about etrailer.com Thanks again and have a GREAT Week.
Greg
7/12/2010
I have always liked to use etrailer fast shipping and good products.For all the times i have used them i never had nothing but very good service. I will use tham again and would recommend them to others.
James
7/12/2010
I had a great experiance buying my hitch at etrailer. The shipped very fast, everything was as expected and the online instruction were very clear and easy. The hitch fit my Honda Pilot like a glove.
Jeanfrancois
7/12/2010
My customer service person has been great. She is knowledgeable about the products and good about getting me feedback on availability and shipping information. If I need other trailer type products I will definitely use eTrailer again.
Joe
7/12/2010
What a great experience. Friendly, courteous and professional service. My order arrived promptly and ahead of schedule.
Joel
7/12/2010
Awsome, easy install.
John
7/12/2010
You have no idea how much money this is saving me. I called my Honda dealer to get hitches added to my car and my wife's. They wanted $710.89 total for both and no installation. What a rip off. This is the third hitch I bought from you all.
Michael
7/12/2010
Good fast service. Fits exactly as hoped. Would recommend.
Philip
7/12/2010
Etrailer has by far the best selection for parts that I could find online. I have a 2001 Coleman Westlake camper and have used Etrailer to supply wheel bearings, seals, brakes, wheels and tires. Service and Shipments have been a 10 out of 10. Keep up the service level quality and especially the videos. Great source of information and fills in the gaps left by unclear manufacture instructions.
Rick
7/12/2010
I ordered a Draw-Tite hitch and everything I needed to go with it. It came very quick and was packaged good and the quality was very good. It was a pleasant experience doing business with you.
Fred
7/11/2010
Fast shipment, good product, good price.
Louis
7/11/2010
Great products at a great price. Fast shipping.
Norman
7/11/2010
Just what I needed, and a lot cheaper than at the dealer! Fast ship too!
Scott
7/11/2010
Great service. Fast Shipping. Thank you!
Adam
7/10/2010
I received the part and it works perfect. I have already recommended your company to others. Thanks for the upgrade and timely responses.
Brit
7/10/2010
I found this site very easy to brouse through and found the parts I needed quickly. I will surely visit here again as I will need more parts for my newly acquired trailer. I am also impressed with the speed in which I got response of shipment on items purchased. I will not hesitate to tell friends to visit this web site.
Cornell
7/10/2010
I am so pleased with the service and recomend it to any one.
Hector
7/10/2010
Spectacular service- received order within 3 days of ordering, and the product lived up to my expectations too.
Luke
7/10/2010
OUTSTANDING! GREAT! The best in the bussiness. If you are having trouble and not sure just call and they are more than willing to help. Best I have ever ran across. Love doing bussiness with them. Great peoples to work with!
Melvin
7/10/2010
Very personal, informative and prompt email reply from etrailer.com staff makes dealing with your company a pleasure. My order was received in good condition and on time.
Mike
7/10/2010
A+++++ communication with me
Rick
7/10/2010
I have always been cautious of internet buying. I purchased a Brake Controler from your company and the entire experiance has exceded my expectations. I am a Canadian and your company has even gone so far as to ship it from a Canadian warehouse for me, saving me even more money! The interaction I had with your Customer Service department was A+.
Rick
7/10/2010
Very fast shipping.
Tom
7/10/2010
Prompt and courteous service on the phone and e-mail.
Victor
7/10/2010
I have never written something positive about a company before, much less on the internet. While I have gone out of my way to make my displeasure widely and publicly known with companies that have provided marginal customer service, I have never taken the time to sit down and tell some one how positive my experience has been - until today. We just had another baby and our family increased to 5 so we made the leap and bought a 2010 Honda Odyssey. My wife and I quickly found ourselves in need of a hitch and bike rack and stumbled upon your site and a few others. Out of all of them, your site was the most informative and easiest to use. When I found myself with questions I called into your 800 number and was quickly and efficiently helped and professionally guided with what products to that would best fit my needs. I was also told what was in stock and how long it would take to ship. I hung up to do a bit more research and read some reviews and I was dialed in. I placed my order on your website with in the next day or two and I quickly received e-mails my order was received and would ship out with 48 hours. When the order shipped I was contacted again that the order had shipped and was provided with tracking information. My order was received today 07-07-2010 and thanks to your online installation videos I was able to install a class 2, 2 inch trailer hitch and a 4 bike tilt down bike rack by my-self under 20 minutes. Ok my 10 year old son helped get some of the bolts started while I held it up right in my own drive way. The hardest part was re-hanging the stupid rubber exhaust hangers!! To the owner of this company - well done and congratulations. To every one who helped me and and processed my order I offer and genuine and heart felt thank you very very much. I hope you're able to use my review of your company on your site and in your company as a win and as a training tool. Please feel free to use me as a reference, TRUST me - I'm as tough to please as they come. Thanks for doing it the right way.
Wayne
7/10/2010
Wanted to drop a line to commend you and your staff for a wonderful transaction and very prompt delivery. I will recommend etrailer to my friends and will be happy to do business with you again.
Chris
7/9/2010
Great web site easy to navigate. I was kept well up to date on the status of my order, and I got an upgrade in shipping. Excellent service!!!
Colin
7/9/2010
I really like the demo videos. That helped me make a decision which bike rack to buy. Product was a good price and shipping was quick. Thanks etrailer.com
Gary
7/9/2010
I discovered etrailer.com while searching for info on a trailer wiring harness for an SUV. No only did you have the part in stock at a very reasonable price but also had a detailed and professionally done video of the complete installation process. It was easier than I imagined and now don't have to spend the money to have it installed. You saved me a bundle. Thanks! I'll be sure to check this site first for anything else I need.
Jackson
7/9/2010
Just wanted to say thanks. Nice, quick response time.
Jeffrey
7/9/2010
Great value, easy website to navigate, and GREAT customer service.
Matt
7/9/2010
This was my first experience with etrailer and I have to admit that the service was great, communications excellent, and delivery was way quicker than expected!
Patrick
7/9/2010
I have purchased a couple of trailer hitches and a bike rack from etrailer.com and am verry happy with customer service and the products received. I received items in a timely matter and no problems with product.
Roger
7/9/2010
This has to be one of the best online transaction ever... great communication… good prices… fast shipping. Thanks.
Rory
7/9/2010
I found the order process easy, when I delt with them via the phone for an issue that was my fault, I found them to be very helpful. Thank you
Stephen
7/9/2010
Arrived when promised, easy to install, good product.
William
7/9/2010
The experience was great. The young lady I talked to was extremely helpful and pleasent to deal with.
Alfred
7/8/2010
Purchased the Strait-Line Weight Distribution Hitch System. This is like buying a new trailer, I have pulled my car hauler with just a ball hitch always filling like the trailer was walking all over. With this system and the Dual Cam takes all the walk out of it. Makes traveling less stressful. Etrailer was helpful purchsing the right system for my application. Give them a call even after the sell are willing to help with questions. Call them they will help make your tow better.
Brent
7/8/2010
etrailer was great to do business with. I shopped online and everyone else wanted $14-50.00 more for the same hitch. I ordered and was received when promised. I highly recommend etrailer.
Chuck
7/8/2010
Always great customer service. Thanks.
Dan
7/8/2010
Wanted to thank all of you at eTrailer for the exceptional Customer Service you provide. My time sensitive order arrived today, a day earlier than expected. Now our trip will be a little safer when we hit the road tomorrow.
Dave
7/8/2010
I got the fender today and it fit perfectly. Everything I expected occurred as promised. If I ever need trailer parts again, I'll come to you. Also, I'm going to recommend your company to friends. Thank you for your help.
Harry
7/8/2010
Very pleased with your prompt service. Thank you!
Larry
7/8/2010
Very good experience. The customer service by phone was good and the product shipped quick. I received my order in two days. Good site!
Richard
7/8/2010
Thanks for the emails, my pleasure doing repeat business with your company!
Tom
7/8/2010
Easy and pleasent shopping experieince. The web site had the exact items that I needed at a good price. The web site was easy to use and navigate. The checkout process was straight forward and easy to use and offered a discount on shipping cost. The organization actually expidited the shipping at no additional cost to me and I received the items in 2 days. I recommend this web site to everyone for your trailer accessory shopping needs. Thank you.
Wilbur
7/8/2010
I'm impressed by your service. I ordered the 20,000# 5th wheel hitch and custom mounting brackets at 7:50 pm Monday night. They arrived at my door Wed. Amazing. Thanks.
William
7/8/2010
Thank you SOOOO MUCH! I purchased the bike racks from another company when I was told by the sales rep the racks would fit on my Jeep liberty current rail system. I had a funny feeling he did not know what he was talking about so I found you guys on line and your tech let me know that I DID need the other Rail that the first salesman said I did not need. Thank you for your help.
Adam
7/7/2010
Incredible service - extremely fast shipping - do not hesitate to order from etrailer.com
Allan
7/7/2010
Thank-you for shipping order faster than you had to. Your a stand-up company I'll be sure to tell my friends!!!
Art
7/7/2010
Everytime I order you always have what I need at great prices and easy to look up and order thanks for being there.
Chuck
7/7/2010
Thanks............made my day!
Gordon
7/7/2010
Excellent service & product! Very pleased with the transaction and will buy from etrailer again.
Gregory
7/7/2010
I ordered my 2004 Toyota Highlander hitch this morning, so I have not received or installed it yet. Prior to my order I was concerned about interference with the spare tire and exhaust system. It looks very crowded in that area! However upon studying the online info and videos I realized that the hitch is indeed a custom hitch designed for my vehicle and should fit perfectly and have proper mounting hole alignment. I have already checked my vehicle for the wiring prep connector, grounding, and fuse box. I am a lifelong do-it-yourselfer and am looking forward to installing the hitch and using it.
John
7/7/2010
I have used this website several times. They are always quick with shipment and knowledgeable if you have a question. Prices are competitive and they do not overcharge for shipping like some sites. Thumbs UP!
Jon
7/7/2010
Great and easy experience!
Kurt
7/7/2010
I received it today. I am very impressed with your company and I will recommend anyone to shop though your company.
Marlin
7/7/2010
Thanks for the help today... always great to talk with someone switched-on and knowledgeable. Thanks again. Cheers.
Martin
7/7/2010
Thank you for the quick reply. It has been a pleasure doing buisness with an on-line retailer that takes the time to answer emails. Thanks again for your help.
Nuno
7/7/2010
Just receive the package yesterday. Thank you for your excellent service.
Pierre
7/7/2010
I think that this was one of the easiest shopping experiences I have ever had. Thanks!
PJ
7/7/2010
Arrived on time. Fits perfectly. Thanks for the good service.
Regis
7/7/2010
Thank you...I'm receiving great service with every aspect in this transaction.
Ronnie
7/7/2010
I had a great experience with Etrailer. Shipping was fast, the price excellent and the instruction to install the trailer hitch were clear and very helpful. In fact, after watching the brief video, I knew exactly what to do! I will shop with them again!
Scott
7/7/2010
Excellent selection. The service was outstanding!!! My order was shipped in less than two hours of when I placed it!! They also upgraded the shipping for free!!
Sean
7/7/2010
The part fit perfect and was exactly as described. And FAST shipping too. Thank you.
Tim
7/7/2010
I think that etrailer is great- they answered all my questions and were very helpful, my order is on the way and I can hardly wait to get it. Thank You.
Tom
7/7/2010
Thank you so much for your professionalism and your fast service. I will definitely be using you guys for future needs as they come up. I will also let all of my boating friends know how well you treat your customers.
Alex
7/6/2010
Thank you for your quick responce! I will be ordering more in the near future.
Bill
7/6/2010
Thank you very much for the shipping upgrade. You guys have been great and I will definitely do business with you (and recommend) again. Thanks.
Brent
7/6/2010
Item was back ordered from original manufacturer. Etrailer staff consistently kept me updated with order status. I appreciated the good communication. Exactly what I was looking for at a great price.
Carol
7/6/2010
I just wanted to say that I really appreciate the level of customer service that etrailer has provided thus far. You were recommended by a coworker, and I have been quite impressed. I just wanted to let you know that you're doing a great job and to keep up the good work!
Chris
7/6/2010
Etrailer is fast on processing your order and shipping. Their prices are competitive and they keep a good inventory. If you are not satisfied then you can call their customer service and they do not give you any static about returns.
Cleve
7/6/2010
Item shipped within hours of placing the order...shipping faster than expected…and at a great price. WELL DONE!
Gary
7/6/2010
Awesome setup! Thanks again...Installation was easy and smooth.
Greg
7/6/2010
Wow!- thank all of you for such incredible service. You company is the paradigm of efficiency!
Irving
7/6/2010
10 out of 10. Awesome in every aspect.
Jeremy
7/6/2010
Great service!
Jim
7/6/2010
The ordering process was easy, I got an update that was very quick, and it was the best price by a good bit. So far, not too bad. Well see how my order comes in.
John
7/6/2010
The web site was accurate, easy to use, and the products I ordered were easily installed. That was my first attempt at installing a trailer hitch on my car and it went well. Thanks to the video on how to install the wiring harness that was a breeze also.
Keith
7/6/2010
Very happy with order process, on-line support, shipping time and products received.
Ken
7/6/2010
The man who processed my order online was very quick to process the order and found a way to upgrade my shipping at no cost to me. I am going to receive the item I ordered earlier than I expected and that is totally due to the GREAT customer service provided by the fine folks at etrailer.com.
Mike
7/6/2010
Thanks for the quick shipment I will remember next time I need something. Hope you had a GREAT 4th.
Phil
7/6/2010
The sales person was very kind, patient and helpful with us as we orderd parts for our trailer. We were very pleased with the price we negotiated also. And we received immediate documentation of order and shipping. It was a pleasure doing business with you.
Tim
7/6/2010
I ordered a small trailer from etrailer.com. The order process was easy. They shipped the product quickly. The communication between myself and etrailer.com was great. I highly recommend them.
Todd
7/6/2010
Thanks for your update and keeping this on top of your list.
Al
7/5/2010
Got the part we ordered from you folks in plenty of time to get hooked up an on our way!! [A competitor] told us that there was no such thing, but they'd be happy to get us fixed up and most likely to the tune of several hundred dollars. Thanks for having exactly what we needed and providing quick and excellent service. We REALLY appreciate it.
Bill
7/5/2010
Thank you for the speedy response.
Chris
7/5/2010
Wow your service is amazing!
Erick
7/5/2010
I bought the fold away trailer tongue. It arived in a few days and was easy to install and it works great. Etrailer is a great place to shop because there are no added on charges. On other sights you pay shipping and handling plus extra because it weighs more. I will buy all my trailer needs here.
Joe
7/5/2010
Thanks so much. You guys are great.
Kevin
7/5/2010
Everyone was very nice & very helpful. After I explained what I was doing they knew exactly what I needed & got it for me & on the way to my office.
Les
7/5/2010
Thank You. Received the Seadoo cover June 26 and it fits perfectly. This was the first time I purchased an item online. Your service is great: - easily understood information on the website for ordering - confirmation when the order is placed - ability to track order status online - timely responses to emails - shipped in a timely manner I'm a confirmed customer of etrailer now. Thanks again for the great service.
Matt
7/5/2010
THANK YOU! Your company is now at the top of my favorites list!
Robert
7/5/2010
The service and turn around time were awesome. I had checked locally for the same item and everyone would have to order the hitch I needed plus it would be at a substantial price difference. I called on a Monday morning and received the hitch on Wednesday with free shipping. The service is outstanding!!! I have already told numerous friends. Keep up the good work.
Jon
7/4/2010
Super! Great service... thanks.
Lee
7/4/2010
Great service and price. I will continue to shop here and recommend to others.
Maury
7/4/2010
Thanks, you guys are great!
Pete
7/3/2010
Fast service with excellent communication!! Excellent!!
William
7/3/2010
Thank you for your courtesies and professionalism you extended to me. I know this was such a small order. I hope I can send you additional business in the future. I will let everyone I know the great experience I received from you and your company. Thank you again & have a Great 4th of July.
Bill
7/2/2010
Ordered online late night June 28th. Received order conformation email within minutes. The following day I received from etrailer customer service, UPS ground shipping tracking number. UPS delivered my package this evening 7/2. Very well packaged with no damage to contents. Followed directions in package then installed wiring harness in less than 10 minutes. I got what I ordered, a quality plug in play part that fits my Honda Element. No splicing wires or tools required! I will buy from etrailer again.
Bob
7/2/2010
Great service, ordered hitch received it in just a few days and it was easy to bolt on about 15 minutes, looks good.
Ed
7/2/2010
Just received my Yakima MegaWarrior roof rack. Awesome. Fits perfect, fast shipping. Thanks etrailer.
Jeff
7/2/2010
The trailer hitch I ordered on Monday evening arrived the following Thursday. The installation video was very accurate and helpful. I mounted the hitch alone. No assistance required.
John
7/2/2010
Well I must say the service was great to say the least. I received my order today Fri. 2nd about 1:00pm- very fast. Thanks.
Paul
7/2/2010
I ordered a ROLA roof rack for my 06 Jetta, recently. I was pleased that I received order updates during the shipping process, and was pleasantly surprised to receive my item within 4 days of placing my order. Will be checking back at etrailer to look for other items for my car!
Peg
7/2/2010
Just ordered my second hitch from etrailer within hours my hitch was shipped. Both time dealing with etrailer I have been very impressed with price and shipping, way to go etrailer .
Steve
7/2/2010
The whole experience was good. Good selection and fast shipping. Couldn't ask for anything more…by the way, the UK hitch cover looks great on my truck!
Brady
7/1/2010
Very good service and very fast shipment. Thanks.
Claude
7/1/2010
I was planning a trip to Yellowstone in a week. I placed my order and received it in just two days. Great service!
Claudia
7/1/2010
Once again etrailer has impressed me with their professional, courteous services, expedited shipping, and quality products. Thanks again! My family trip to Yellowstone National Park will go as planned. It may go overlooked by some, but ya’ll do great work. I will be back. Let's see…what will I buy next?
Dan
7/1/2010
Thank you for the great customer service and the quick shipment of our order. All was appreciated. Will do business again in future if needed. Thanks again!
Mark
7/1/2010
Wonderful service, very helpful customer service and fast delivery, thank you, will use etrailer again.
Robin
7/1/2010
Good communication.
Ron
7/1/2010
The sales representatives are great to work with. They respond quickly to any questions
Ryan
7/1/2010
etrailer customer support is the best I have ever seen. You can actually reply to their emails and they get back to you immediately! In my case, I accidentally ordered twice, and they called to make sure I didn't want two of the product.
Scott
7/1/2010
Not the first time to purchase from ETrailer, and the service was....as always....GREAT. Thanks for your help…everything arrived complete and on time.
Tim
7/1/2010
You guys have a great website with excellent detailed information. The images of the item I purchased were great so I was able to find exactley what I needed.
Erich
6/30/2010
Your website is very easy to use and I found everything I needed. Your prices are very competitive and checkout was a snap. Other sites may offer same product for a few dollars less, but etrailer provided the most comprehensive support, especially the YouTube videos. Since etrailer was the most informative, you earned my business and trust.
Gregory
6/30/2010
I'm the only guy for miles around with a trailer hitch on my Montero, and if and when people ask me where I got that, I will in no uncertain terms tell them the only place to go for hitch and trailer needs, is etrailer.com. Fast shipping, great prices, and excelent service. A good American company, doing good American business. I'm glad I found you, and I'm glad you're there. Thanks again for everything.
Howard
6/30/2010
Great company to deal with I placed my order over the phone and the customer service was excellent!!! From the moment I hung up the phone I was notified by e-mail regarding my order. The entire process was so fast and easy I can guarantee that I will be recommending your company to others. Thanks for the great service.
Janice
6/30/2010
My products came very quickly. I needed some extra assistance with my order and the staff was very friendly and communicated with me very effectively. A+
Jeffrey
6/30/2010
Thanks, I've probably recommended you to 20 different people, trying to reward you for good service.
Jim
6/30/2010
The sales person was wonderful and very knowledgeable, it was a pleasure doing buisness with you and will highly recommend you to all my trailer friends!
Joe
6/30/2010
Very extensive selection of parts that others do not have. I will be a repeat customer. Good customer service. Thank you
Robert
6/30/2010
I first found out about this site from a friend. Since 2005 this is the 5th trailer hitch package Ive purchased from etrailer.com and they couldnt have been easier to order OR install. The packaging is always sturdy and instructions are simple to follow. Thank You!
Rufus
6/30/2010
Very timely service. Only took one week to get. Very happy with product.
Sarah
6/30/2010
Have the best prices around, huge inventory, fast shipping !!!
Alvin K.
6/29/2010
I can't believe the part was at my front door Monday afternoon.
Caleb
6/29/2010
I can't believe the great price I received from your company on both the item and the shipping cost. Your service and communication was as good as you can get. Just wanted to let you guys know that in these tough economic times your on the top of my list. Thank You.
Chris
6/29/2010
I ordered a Curt Class II Drawbar, 5 rise, that was shipped directly from the manufacturer. I received exceptional service and the part arrived a day before it was scheduled. Thanks for the wonderful service.
Cynthia
6/29/2010
Prices are great and your customer service was awesome when I had a problem with a discontinued item.I would recommend etrailer.
Dawn
6/29/2010
This is my third order from etrailer and have can honestly say, etrailer has the BEST prices, quality products, and name brands. I resently ordered a trailer hitch for my wifes car, so she could use the bike rack, and it went on without a catch. They included some extra hints on the instructions that were of great help.
Donald
6/29/2010
I believe that etrailer goes out of their way to accomodate their customers. When the item I ordered was not in stock, and I needed it quickly, etrailer sent me an upgraded model of the item at no increase in price. I had purchased from etrailer before and received rapid and courteous service. I will order from etrailer again when I need items.
Earl
6/29/2010
The sales rep was friendly and courteous. I also like the fast turn around on my order. I ordered it this AM and its shipped out the same day. How can you beat that? My last order was here a day or so after I ordered it. Who wouldnt like this type of service? Thanks E-Trailer!
George O
6/29/2010
Just wanted to say thanks for keeping me posted. This is my first order to etrailer and so far I am impressed with your customer service.
Leslie
6/29/2010
Thank you for the EXCELLENT service, and personally walking my order through today. You can guarantee I will be buying more from you/your company in the future!
Mac
6/29/2010
The order was shipped quickly and it arrived much faster that I expected. Moreover, the order was accurate and included directions for installation. Overall, it was a good experience and provided me with the product I was seeking for my new car.
Ralph
6/29/2010
The prices are extremely competitve and shipping was real fast. Which was what I needed as I use the trailer constantly.
Rick
6/29/2010
I was very satisfied with the time frame of delivery and the quality is very good. Thank You for your help and a great product.
Roger
6/29/2010
Ordering was easy! Etrailer.com had wonderful customer service and has exceeded my expectations on kindness, willingness to answer my questions and concerns. The thing that I liked the best was that Im updated on the progress of my order and don't have to wonder what's going on, or where is my order. I will recommend this company to family and friends. Thanks for providing great service!
Scott
6/29/2010
Great pricing and good communication.
Bill
6/28/2010
I just wanted to say how extremely pleased I am with your service. Your videos are really helpful and your prices are great. I also couldn't believe how quickly my hitch, bike rack, and wiring harness arrived about 3 days. I will definitely recommend your store to friends if they need any towing-related items, and if I have any more major trailer, rack, or hitch needs I will almost certainly be buying from you again.
Edan
6/28/2010
That was fast.
Jim
6/28/2010
I couldnt have had a better experience finding and buying what I was looking for. The selection is great, documentation is excellent, and shipping was fast and reasonable. Thanks for the great service.
Justin
6/28/2010
Thank you so much for keeping me informed and making the product exception. I am truly happy that I found you folks, most places would have been quite content to let me wait, or cancel the order all together. I'll be sure to let you know when it arrives and how it works out. etrailer.com has my business and my recommendation!
Mike
6/28/2010
You guys are GREAT! This is the second order I have placed with e-trialer.com and both orders were shipped the very next business day and I paid NO shipping costs on either order. This is outstanding customer service. Not only is it fast, its free! Thank You e-trailer.com. You can bet I will be ordering from you in the future.
Thomas
6/28/2010
Awesome service and quality parts. Quick shipping.
Todd
6/28/2010
I thought the service was fantastic and I received my order in 2 days. I will certainly continue to use etrailer for my needs. Super service and great customer service.
Linda
6/27/2010
Excellent service, shipping, price, everything. The review and installation videos for EVERY product really sold it for me. Every website should take notes from etrailer.
Scott
6/27/2010
WOWWWw talk about fast service I ordered on Wednesday morning..It was here Thursday afternoon. No body else had what I wanted but ETRAILER did & they shipped it fast, Superman could`nt have gotten it here any faster. Thank you Etrailer you got my business from now on.
Alvin
6/26/2010
It was great, we had our hitch within two days and took less then one hour to put on with wiring. Thanks you, you save me money. Thanks
Kristine
6/26/2010
I wanted to thank you again for helping me with the order. I just finished installing it and everything went perfect. It was a pleasure doing buisness with E trailer and especially someone as nice as my sales person. E trailer is lucky to have you. There.
Lonnie
6/26/2010
It is really made for my 2010 Scion XB perfectly, and it is true the instalation was so easy. Free shipping and I received it rightaway, More power to all of you etrailer.
Romulo
6/26/2010
I just finished installimg my hitch and wiring- I am an old dino. The hitch went on just as advertized, it took about an hour and so very simple. I was amazed at the trouble free intallation. Thank you and everyone else at etrailer for all of your follow up emails to make sure all was well. I know I will get many miles of towing with this hitch. Have a good summer!
Bill
6/25/2010
Guys your great. You shipped it right away. Your hitch reciver went on my 2008 Ford 150 with no problem,within 30 minutes. Your video was a big help I am very pleased. Thank You
Gerald
6/25/2010
I recieved my trailer hitch cover today. Its exactly what I wanted, and what my new truck needed. I would recommend your web site to everyone. You kept me informed every step of the way, during the whole ordering process. And it came unexpected fast!! Thanks you! Im sending pictures to your other spotlight address.
John
6/25/2010
Thank you! This is a wonderful example of GREAT customer service. It's a lost art. I will make it a point to recommend etrailer.com to my friends and family.
Mark
6/25/2010
Great website, super customer service.
Michael
6/25/2010
The entire buying and installation process was so smooth and efficient. I received the hitch two days after I placed the order. With no power tools, it took an hour and half from start to finish to both install the hitch and wiring harness. Your tip to pre-thread the speed nuts on the passenger side of the frame made the installation easier.Great instructions and the video clip was good.
Robert
6/25/2010
Ordered Curt Class III hitch receiver and etrailer.com Ball Mount Kit for 2 Hitches. Excellent transaction, great prices, and SUPER FAST Shipping. Item received three days after order placed.
Albert Z.
6/24/2010
Easy to order, clear web site, fast delivery. Theyre now one of my favorites.
Bob
6/24/2010
Excellent experience buying from etrailer super fast shipping, great price, and they dont just sell you the item they give you excellent information on how to install it, will by from the again.
Carlos
6/24/2010
Transaction very efficient. Order was placed and no warehouse stock, shipped next day from factory and very informative about tracking info and status. A1 ++
David
6/24/2010
Amazing! Communication was perfect and products arrived quickly. Would recommend to everyone.
Emma
6/24/2010
2010 Hundai Sante Fe, very easy instalation definitly need a 2nd person to help manuver into place. 15 minutes, done. The factory installed wire harness is located behind drivers side rear wheel on 1/4 panel just plug in 10 seconds, great setup. Very happy with product ordered Sun night had it on Thurs. Thanks.
George
6/24/2010
You acknowledged my order when you received it. You sent me status updates whenever the status changed. The right part arrived on schedule. I just wish other companies I order from where as good as etrailer.
Gerald
6/24/2010
Shop around for best prices then come to ETrailer. They match prices AND discount the difference AND offer free shipping over certain amounts AND have how-to videos. Shipping is FAST. If ETrailer doesnt have it, you probably dont need it. I have made multiple purchases in the past and will remain a customer for life.
John
6/24/2010
This was my first time visiting etrailer.com and Ive been very impressed. Your prices are the lowest that Ive found on the net and the shipping is lightning-fast. Thank you for a great transaction!
Matthew
6/24/2010
I had a great shopping experience w/ etrailer! My bike rack came to me in perfect condition and it came pretty quickly, too! I liked the videos on etrailer also...I set out looking for a Yakima bike rack but ended up buying a Thule. I never would have done that without being able to see it first.
Michael
6/24/2010
Got my hitch quicker then the money was taken from my account, less then 24 hours. And installed it in less then 20 minutes. Simple and easy. You guys rock!! Im telling everybody!!!
Mike
6/24/2010
I want you know how easy it was to install a hitch on my 2009 Honda Accord, especially the wire for threading the plate and bolt into the frame channel. Whoever come up with that idea deserves a lot of credit. Actually I was dreading that task but it went so fast and easy I can't say enough about the whole installation process.
Patrick
6/24/2010
Nice web site. I was expecting faster shipping. I ordered parts on Monday evening and package was mailed on Thursday.
Ron
6/24/2010
Thanks, you guys are great.etrailer has shipped everything that I have ordered in a timely manner. The communication of the order status is what sets them apart from others
Ronnie
6/24/2010
A great on-line shopping experience. Easy site to navigate, easy site to find what you want. Enough information to make choices. I ordered item in the morning and it was shipped that day. I used special priced shipping and still received item the next day. Wish I had found the site earlier. Will definitely use it in the future.
Stanton
6/24/2010
Got it already- GREAT service and the right parts at the right price. I will be back.
David
6/23/2010
After searching the web for a receiver hitch for my Camry I placed an order with etrailer. This was a very easy decision as they had the best cost, free shipping and the most useful product information including multiple product photos and installation videos. Their website is far superior to other suppliers. I have since ordered a bike carrier based on these same reasons.
Keith
6/23/2010
Excellent service. ordered on Sat. Shipped on Mon. & received on Wed. User Friendly website and fast shipping. Definitely would recommend.
Lee
6/23/2010
These guys are great!!!!! Very friendly prompt service. They matched a competitors price fast and easy.
Michael
6/23/2010
Thank you for your quick service!
Rick
6/23/2010
Thank you for the free expedite! Look forward to the products!
Andrei
6/22/2010
Was very impressed by the sales persons knowledge and abilities to find the information about the products that you sell along with helping me with every detail of this not very large sale. This tells me that she really cared about the company and the customers it serves. Thank you very much for the experience today. I will see you again for my next trailering need.
Anthony
6/22/2010
I spoke with two different customer service reps regarding questions about tow bars and base plates. They were very helpful friendly and super nice. Great customer service.
Bob
6/22/2010
I really like the personal touch that Etrailer gives. I'm a Senior Planner Buyer for a Manufacturing company in Austin, TX and I can count on one hand how many of 350 suppliers have good customer relation skills like Etrailer has. I'll be back.
Bruce
6/22/2010
You guys are incredible!
Bruce
6/22/2010
After checking with local retailers and learning of the high prices for hitches, I conducted a search online and soon discovered that etrailer.com had the lowest price. I was also impressed with their organized website, ease of search, the instructional video and their free shipping offer. Thereafter, I was even more impressed with the service following the purchase. Representatives from etrailer.com provided details regarding the order and its approximate shipping time. Dealing with etrailer.com gave me a sense of comfort and the representatives were professionals and treated me with a a high level of respect. I will highly recommend etrailer.com to friends and relatives seeking trailer hitches or related accessories. I strongly urge all potential buyers to give your business to etrailer.com. It is good to know that there are businesses out there that still provide true customer service with excellent products.
Carlos
6/22/2010
The shipment arrived on time and was accurately tracked. The wiring harness was very easy to install. Etrailer provided a clear online instruction video on the installation. Etrailer provided followup e-mails throughout the order process. I will order from Etrailer in the future.
Carlos
6/22/2010
Thank you so much for your help in shopping and choosing appropriate products and making sure I have everything I need. You made this very easy. Thanks also for letting me know everything shipped already--whew! One less thing to worry about!
Christine
6/22/2010
Very happy with service. Thanks
Jeff
6/22/2010
Great prices! Great product! Amazing sales response!!
Stan
6/22/2010
Awesome service, great communication, easy to navigate website, quality products and fair pricing ... what more could one ask for? Ill recommend to my family and friends. Thanks!
Thomas
6/22/2010
Excellent service by the Customer Service Rep, she kept me informed about my order each step.
Anthony
6/21/2010
The hitch arrived 2 days after you split the order. It went on easily. Looks good and works well.
Bob
6/21/2010
Thank you for your very fast and friendly service. Best Wishes!
Greg
6/21/2010
Once again thank you for your prompt service & response. Being first time buyer from your operation - it is a pleasant feeling to have someone of service mode to deal with. Received bearing today around 11 am. Will install tomorrow. Thank you.
Harold
6/21/2010
I was very pleased with the experience, from order to delivery. The items were shipped promptly and I was kept informed every step of the way. Best of all, prices were very competitive and the shipping charges were very reasonable. All in all, this was one of my better Internet shopping experiences!
John
6/21/2010
etrailer is great! I was a little hesitant to order a hitch for my new Lexus RH450 SUV thinking the hitch would arrive beat up. It was delivered by ups in perfect condition. Working alone it took me a couple of hours to install it. Simple with the excellent photo instructions. The additional wireing harness was a no brainer as the plug for this was under the bumper. This was a wonderful experience. The best part is I asked my local lexus dealer for an installed price of a hitch from them and was quoted $729.00 labor and materials,including the wireing. Etrailer.com saved mea lot of money. Thanks etrailer for a fun project worth sharing.
Paul
6/21/2010
I am completely satisfied with my purchase from e trailer, the product I ordered is high quality and the shippng of the item was upgraded at no additional cost, I highly recommend e trailer...
Phil
6/21/2010
Outstanding service. Received my order two days earlier than expected. Item was in perfect shape/properly packed.
Ray
6/21/2010
Very impressed and very pleasurable experience - thank you for all the prompt responses and looking forward to using you and recommending you to others. Best Regards.
Tracy
6/21/2010
third time buying. people always pleasent and helpful. shiping on time. e-mails on purchase,shiping.will always look here for products
Lawrence
6/20/2010
Very good communications trailer wiring showed up and was as expected. Very good service and value. Thanks
Ed
6/19/2010
Thank you for your prompt service,everything worked out fine and my order got here to So. California a day early Thank you
Jeff
6/19/2010
Excellent price. The bike rack was here a lot sooner than I anticipated.
John
6/19/2010
I found eTrailer in the course of a typical web search, and found your sites ease of interactivity and clear and straightforward organization making your site interesting to explore. Honestly these last two items were configurations of hitch receivers that were new to me. They both were reasonably priced and look as if they will be quite useful. Thank you for expediting my order. I will certainly visit eTrailer FIRST for my future trailer product needs.
Richard
6/19/2010
Great webpage and customer support! Easy to search what I was looking for and being able to track a shipment is very convenient. I have made multiple purchases because of the ease of ordering and pricing.
Ruben
6/19/2010
Got my order Friday. I'm impressed with your follow up, and prompt shipping. Keep up the good work.
Tedd
6/19/2010
Great website to help order the right parts, instructions on how to do the installation & fast service. I highly recommend etrailer.com
Timothy
6/19/2010
Great service, impressed by the constant communication of the sales staff.
David
6/18/2010
Great, fast service. Cant wait for the tester to arrive. Thanks
Don
6/18/2010
I ordered my hitch on 6/15/10 it arrived on my doorstep on 6/18/10 exactly what I ordered AND saved $100 by ordering through this company everyone else I checked with had a much higher price for the same hitch!!
Dustin
6/18/2010
Just want to thank everyone at etrailer for getting my order to me before I leave on vacation. GREAT JOB!!!! I will install it tomorrow and have one less thing to worry about before leaving.
Greg
6/18/2010
Fast place. I received my order in less than 48 hrs. Thanks
James
6/18/2010
Amazing selection, great prices, fast shipping, a proper web site and excellent service. What more could you want? etrailer.com is the NewEgg of trailer hardware.
Josh
6/18/2010
Great looking tow hitch. Quick shipping. Easy install. Thanks
Larry
6/18/2010
I would to thank you for the service I received when I ordered my hitch for the 2006 HHR, I then ordered other parts and also received excellent service. Thanks again, I will certainaly tell everyone about your company.
Mark
6/18/2010
The Customer Service Rep was very helpful to me as I was ordering my parts. Pleasure to do business with him.
Nick
6/18/2010
Ordered my Equalizer hitch weight distribution and got it in 2 days. Installed easily. Customer service was great. Talked to a real person and they even check specs on the hitch. Thanks etrailer !
Robert
6/18/2010
It was fast shipping and the right parts. awesome job
Buford
6/17/2010
I was very very please with how youll perform service. Youll made sure everything I need was right there, unlike other sites.
Burton
6/17/2010
Awesome transaction. Quick delivery. Thanks
Cathy
6/17/2010
I placed my order on Monday afternoon and by Wednesday night the hitch was at my house and installed on my vehicle. Communtication via e-mail was great and the hitch was just as advertised. I would recomend etrailer to everybody.One word of advice, if your vehicle has weld nuts, clean them very well, then clean them again, especially if your vehicle has been driven a while, bolt on will go much smoother that way.
Charles
6/17/2010
I ordered the hitch on a Tuesday and expected to get it the following week. Instead, they shipped the hitch 3-5 day priority and I got it on Friday. They did a great job of communicating information regarding my order. The installation was a breeze and the fit/finish was just what I wanted. I would definitely do business with them again.
Chris
6/17/2010
Ordering experience was so very easy! I recieved the Hitch within 3 days of ordering it.and I ordered it on a Sunday night Great Experience!
Claudeen
6/17/2010
This is my second order from you guys! Great service and FAST shipping! Thanks!
Daniel
6/17/2010
5 STAR COMPANY dont waste your time with others! Returned my email question on a holiday and their hitch advice was right on. Promptly shipped items fast and securely. Install instructions were just as described, no surprises! Dealer price for hitch was $863, I spent $191 and 2 hours time earning me $672 in SAVINGS!!!! The hitch is non-obtrusive and very securely mounted. Great company, keep it up!!
Darren
6/17/2010
Very good service. Shipment arrived today, 4 days after I ordered it.
Diane
6/17/2010
Etrailer is awesome. The installation videos on the website sold me. Thanks Etrailer!
Drew
6/17/2010
UPS out-did themselves and delivered the order today! Wow, a day early! Thanks so much, again, for your patience, expertise and professionalism!!! Now because of your great attitude, etrailer.com has a new (and already loyal) customer and I have already recommended etrailer.com to two friends. Did I mention you saved me around 30% too?!! Keep up the goodwork in a demanding position!
Ed
6/17/2010
The Customer Service Rep was super nice and very helpful with my purchase. She also suggested other options for my application.
Eric
6/17/2010
Site easy to use and quick. Have more products than other sites I have found.
George
6/17/2010
The Customer Service Rep was very helpful, professional and knowledgeable. I will definitely recommend etrailer.com to friends.
Joe
6/17/2010
Incredible! I called the order in around 10:30 am and had the merchandise the next morning! Kudos! I will look at etrailer FIRST for anything I need! Thanks!
John
6/17/2010
I ordered a trailer hitch, drawbar, and ball late Saturday night. The doorbell rang noon Wednesday and there it was. From US to Canada in 3 business days! I was very impresseed with the email correspondance, not only automatic ones but personal emails too - always keeping me informed. I have been recommending etrailer.com to my friends already. Thank you -sailing season commences in 7 days!
Michael
6/17/2010
What an awesome website and service you guys provide. From a customer's perspective, the total experience of shopping (website, service, etc) is really fantastic. Congrats to everyone involved. Hopefully as your business grows larger, your service and quality will not reduce from its current high standards.
Nikhil
6/17/2010
Service was excellent,hitch and wiring harness arrived quickley and was very easy to install. Every thing fit perfictaly, and looks great. Great company to do buisness with!!!!
William
6/17/2010
Very impressive service and great prices. My CSR was wonderful to work with as I tested her patience and she came through with style and grace.
William
6/17/2010
Excellent web site.The installation video is the reason we ordered from you.We were going to pay $386.00 for the hitch and install near our home, but you all just saved us $200.00 by doing it ourselves.Thank you
Amy
6/16/2010
Very Very Fast Shipping Great Customer Service and Great Price. THANK YOU!
Bill
6/16/2010
They had the item I was looking for. The price was better than Id seen anywhere. They shipped it the day following my order. The communication was outstanding! I got the automated email confirmation, followed by 2 custom emails detailing their shipping status.
Charles
6/16/2010
First time Ive ordered from this company and it wont be the last. Very professional, fast service. I recommend this company to anyone in need of trailer supplies or accessories.
Dennis
6/16/2010
Excellent service, very fast shipping. The hitch for my 2006 Dakota installed easily ,in minutes. I am very pleased with the hitch, totally sold on etailer. THANX
Jack
6/16/2010
Very nice lady took my order, I was worried about not getting my item in time for vacation and she told me she would make sure it shipped that day, which it did. Ordered on Monday and received it on Wednesday, great service. I will deal with etrailer again. Items are very nice and as described.
Kathryn
6/16/2010
Trailer hitch fit perfectly. Took more time to clean away the vans under coating then it did to install the hitch. Looks and works great!
Kyle
6/16/2010
I wanted to thank you for going out of your way to ensure our wheels and tires were shipped in time for our planned trip.
Lenny
6/16/2010
PERFECT, ALL THE INFORMATION IS EASY TO FIND THE ITEMS. IM A FORWARDING AGENCY EXPORT AND IMPORT BUSINES WE SEND A LOT OF NEW YATS AND BOATS.I SPECT TO BAY MORE EQUIPMENT. THANK YOU BEST REGARDS
Luis
6/16/2010
I have never had such personal care and detail put into an online purchase. Your company has set a new standard of quality business relationships. Looking forward to sharing my experience with others and passing on my highest recommendation for etrailer.
Michael
6/16/2010
I ordered my Swagman bike carrier on a Sunday and got it on Wednesday. It took about twenty minutes to put together!! The design is great and was easy to put together. I have not tried it yet, as I just got it. I loved the the website as it was easy to use and very informative, especially the videos.
Pam
6/16/2010
The etrailer website was easy to navigate, gave me plenty of choices and recommended related items. Checkout and paying was a breeze, and shipping was super fast. I received related emails concerning the transaction. I would not hesitate to recommend etrailer to everyone I know. Thanks for the great service and great prices.
Richard
6/16/2010
Awesome service, speedy delivery, and installed hitch in less than 30 mnts. Thanks for the great service, would recommend to anyone!
Trevor
6/16/2010
I am pleased with etrailer .com. Have had several dealing with them.
Wayne
6/16/2010
Great experience. Items were delivered within 3 days of placing my order, in perfect condition and well packaged. I would order from etrailer.com again.
Adam
6/15/2010
It was so easy I thought I was doing something wrong.
Carol
6/15/2010
I PURCHASED A CUSTOM FIT TRAILER WIRING HARNESS FOR MY VEHICLE. THIS IS A VERY COOL PRODUCT. ID RECOMEND IT TO EVERYONE THAT WANTS TO INSTALL TRAILER WIRING. THANKS...NOW I HAVE ALL THIS TIME ON MY HANDS
Charles
6/15/2010
I have ordered from etrailer.com three times and have never been disappointed. The prices are great and the delivery time is very fast. When I am shopping for truck or trailer parts this is the first place that I look!
David
6/15/2010
The Weathertech Side Window Air Deflectors installed in 20 minuets. Sooo easy.
David
6/15/2010
Tow Ready Custom Fit Vehicle Wiring for the 2009 Kia Sorento. Good product, easy installation great price and customer service is excellent. This is my best online buying experience. Thanks to etrailer and the rep I spoke with. I will definitely buy from etrailer.com again.
David
6/15/2010
Thanks for the update...you're company has great customer service
Jeff
6/15/2010
The over-all process went very smooth. The guys in the warehouse and those responsible for shipping kept me up to date with e-mails and the hitch arrived on time.
Jeff
6/15/2010
Great service! Very fast response, clear and timely communication. Thanks!
Joel
6/15/2010
I purchased a hitch bike rack. First of all the selection was tremendous and almost every item had a video showing a review and/or assembly or installaion instructions which was very helpful in making my decision. I would and already have recommended this site.
John
6/15/2010
I must say, I am impressed so far with the speed, let's see where this takes us… Again, thank you very much; this has been an exemplary display of excellent customer service and is very much appreciated!
Julio
6/15/2010
If they give me such great service setting up a direct ship for a measley coupler repair kit, just imagine the service they will provide you if you actually purchase something.
Kevin
6/15/2010
Thank you for the extra quick service. I'll be back.
Loren
6/15/2010
Thank you--great company and employees!!
Nathan
6/15/2010
I just wanted to say I was in a rush to get a hitch for my car before I go out of town. Long story short, was great. As you may have seen in my past, I have ordered about three hitches. In which case the customer service that that your Customer Service Rep provided will make me order many more in the years to come. Once again great service! Thanks again for the great deal and service.
Raini
6/15/2010
Great product, great service!
Rick
6/15/2010
Ok- This is just great service no matter how you slice it!
Rick
6/15/2010
You have great service and super prices, also super fast shipping. Keep up the Good work.
Roger
6/15/2010
Transaction was very smooth, no improvements needed.
Steven
6/15/2010
Knowledgeable customer service & great updates about shipping! Thanks!
Tamra
6/15/2010
Gee-Wiz, THAT was quick! Thank You, for the fast service!
Bob
6/14/2010
Thanks so much for your speed and stuff it seems like u are really on the ball I needed right away and you shipped right away. I will recomend u to others I am pleased with your company. Have a great day and thanks again…
Charlie
6/14/2010
Excellent service....enough said.
Don
6/14/2010
I purchased the class III hidden hitch for my 2001 Odyssey. Slick install. All holes lined up perfectly. No problem with corrosion in existing frame holes, but the van is usually garaged. No need to move tailpipe. Took about 10 minutes. Super happy with the product, but need to purchase a torque wrench to tighten nuts properly.
James
6/14/2010
Was amazed at how easy the web site was to navigate. My order showed up with in 48 hours of being placed. I personally found the project easier to do with the bumber completely removed, so it took longer to do that I thought but was not hard to install at all. I would use etrailer again.
Jeffrey
6/14/2010
Thanks for the super customer support. Your help updating and re-processing my order is greatly appreciated. I wish there were more e-commerce sites as good as etrailer. I'll be a customer for life!
John
6/14/2010
Good service, fast on getting item shipped
Larry
6/14/2010
Etrailer offered top rate service, very fast shipping, and competitive pricing. I had the pleasure of dealing with one of the sales reps. She was very responsive and professional. Thanks!
Man
6/14/2010
I appreciate the updates.
Marie
6/14/2010
Thanks for all your help with these orders. All of the equipment fit perfectly and the Kayak carrier works great.
Ross
6/14/2010
I,m very impressed with the excellent service that I have received with my order. To think that just yesterday, on a saturday and a weekend I placed my order, and today Im notified that its on its way - that great perfomance. I wouldnt hesitate to recommend etrailer to my friends.
Brian J
6/13/2010
Just a quick thank you.....parts work great, shipped fast and good prices…I will be a repeat customer.
Dave
6/13/2010
Your website is easy to use and navigate.
Frederick
6/13/2010
First time ordering and it was quick,easy and no hassle. Very friendly and knowledgeable staff. Will continue shopping with them.
Kevin
6/13/2010
Great experience. Everything shipped really fast and came with everything needed.
Matthew
6/12/2010
I was told about your web site by a friend, and am as satisfied as he said I would be. Recieved in 4 days, all intact. All the information was correct and install was easy. I trusted the judgement of a friend and agree with his confidence in doing bussiness with your company.
Bob
6/11/2010
The trailer hitch installed great! Nice job to the guys at e-trailer. Good product with great documentation. Thanks again.
Greg
6/11/2010
Great place to e-shop. Keeps you very well informed. Keep up the good work! Prices are A+
Joe
6/11/2010
Installed it tonight. Thanks.
Mark
6/11/2010
Just wanted to tell you guys that you are great. I had such issues with my trailer brakes, could not get them off, your videos on youtube walked me right through it! I even came back and ordered a jack I could have bought it locally and saved the shipping, but feel you guys need to be rewarded for putting the videos out there. Thanks!
Max
6/11/2010
Great selection. Great service - both electronically on the website and on the phone. The information listed for each product, the demonstration videos, and the questions and answers are all expert level and provide more detail about each product than any other retailer Ive ever worked with. It allowed me to find and choose the right items with confidence and it kept me coming back to the website for more information. Each sales representative was just as knowledgeable to answer questions and make recommendations. To top it off, the prices are competitive and there is a free shipping offer. This is what lead me to make my purchase from eTrailer even over local shops with the same items.
Michael
6/11/2010
Smooth transaction, and prompt delivery. Liked the free shipping, too!
Michael
6/11/2010
Thanks! This is my second order now through eTrailer.com. I very impressed with the response and the online service of my first order. That was a definite reason for me to come back. Plus you have a very easy to navigate and helpful website. Glad I finally stumbled into you all. Thanks again.
Peter
6/11/2010
Just wanted to drop a quick note to say Thanks.
Robert
6/11/2010
Thank you for the prompt service.The rack has been installed and it is wonderful.
Walter
6/11/2010
Easy to order, fast shipping and a breeze to install. The price is right too!!
Al
6/10/2010
The level of customer service at etrailer is without a doubt the finest I have ever experienced from an on-line retailer.
David
6/10/2010
Wow, I was a little scared of placing an order...like most folks usually are when first trying a new company. But hey! My order shipped promptly and I had it within a few days as promised. The hitch went on with ease in under an hour. The best part is I got a Class II hitch for the price most other companies sell their class I for.
James
6/10/2010
These are wonderful products! They went together/installed quickly and are very solid in their construction and function. I believe that I saved in excess of $400.00 by buying them from e trailer and assembling/installing them myself. Thanks!
JF
6/10/2010
Just wanted to let you know how impressed I am with your company. I ordered a hitch and wiring kit for my 2010 Highlander and it arrived the next day, for free!!! I installed the items exactly like your videos said to, which are awesome, and they were priced better than any other source. I know I will recommend you to other people. Thanks for having great customer service too. The sales person was friendly and knowlegdable about your items.
Joe
6/10/2010
Response to order was very fast thanks!
Joseph
6/10/2010
I am very pleased with my 1st shipment and expect the same great service on the incoming shipment.Fast and affordable.
Kevin
6/10/2010
Website was easy to find the right part. Price was very good with low shipping then extra bonus was a free upgrade. I ordered the part late in the day but it shipped out first thing the morning of the next day. Would definitely order again and recommend to others.
Lynda
6/10/2010
Great: No problem ordering.. Will do business with etrailer again
Robert
6/10/2010
The items I purchased were exactly what I was looking for and exceeded my expectations. There were also a wide variety of similar items to choose from. Price was very competitive, service was excellent and shipping was super fast. All around excellent. Highly recommended. Thanks very much,
Ron
6/10/2010
One of the most impressive websites and online purchasing experiences I have ever had. I really like this company. Clean, simple, thorough, well organized, intuitive, high quality, and prompt.
Scott
6/10/2010
Fast and accurately. Excellent delivery terms, no headache.
Alex
6/9/2010
Although it took a month to get my order the customer service was always prompt honest and informative. A manufacturer back order caused the delay and e-trailer did everything they could to assist me . I will defiantly do business with them again.
Cheyne
6/9/2010
My order arrived 6/8/10 as scheduled. Thank you. I will surely use etrailer.com again for trailer component purchases.
Dan
6/9/2010
I ordered a wiring harness on Monday and it arrived Tuesday. The instructions were excellent and had it installed that night. Very satisfied and would buy from etrailers again.
Donald
6/9/2010
ETrailer rocks! I was happy with the quick service, accurate parts, and not to mention the assistance through the transaction. You guys are a blessing. Thank you again.
Eric
6/9/2010
AWESOME! Fast service like second to none. I installed my hitch less then 10 minutes save me $$$. Etrailer.com you rock! Highly recommended. Thanks!
Herbert
6/9/2010
I must say that dealing with the sales rep was a most pleasent experience. She looked up my truck and gave me several options. She even assisted or I guess you would say made the order for me. I recienved my mounding kit yesterday and it looks like everything will work just fine. Thanks!
Jerry
6/9/2010
Recived order yesterday. Good, fast service. Thanks!
Jim
6/9/2010
After being told by several other sources that my damaged bulldog trailer jack post assembly was no longer made, etrailer called the mfg to verify the post assembly diameter. After ordering what appeared to be a replacement for newer jacks I received the part in record time and sure enough, it fit perfectly Thanks etrailer!
John
6/9/2010
They got all you could ask for and then some,Good prices ,and easy to find,and good products,rated it a 10
John
6/9/2010
Really great people to work with. FAST.Accurate,Great products, I highly reccomend this site to anyone. I am very pleased with every thing I ordered from etrailer.
Kenneth
6/9/2010
Thanks, got it installed and it works great. I will shop here again in the future. It is funny I tried for a week to get this part from a Toyota dealer and was unsuccessful. They ordered the wrong part 2 different times. Thanks for your quick service.
Rick
6/9/2010
I am not a farmer, or trucker. I am a normal everyday guy with a SUV and I needed to install a trailer hitch. I found the website to be very user friendly, the info was accurate, and upon ordering the product it was expedited remarkably fast. Received the product exactly as ordered and installation was as easy as they said. I had an electrical question and the customer service was above and beyond anything I have experienced. Being a small business person at 60, I know the value of service. I was not disappointed at all. Great job team.
Roger
6/9/2010
Great price and quick shipping. Thanks.
Tim
6/9/2010
This is great service I am very pleased. I did not expect my order to ship today it was in transiet from the factory yesterday.
Wayne
6/9/2010
I have purchased two hitches and accessories from e-trailer now. One for a 95 Ford Aerostar and then a 2005 Chrystler Town and Country mini-van. The ion and order process was easy! Both hitches installed in minutes with all parts working perfectly and easy to understand instructions. Cant say enough about the quick turn around on the order and the ease of installation.
Allen
6/8/2010
Great shopping experience and excellent customer service. I would not hesitate consulting etrailer for future purchases.
Johnny
6/8/2010
GREAT SERVICE from every person involved with my complex order, re order, and change again after a complex price match for items. They were polite and professional. Each person took whatever time it was necessary to satisfy me beyond anyones excitations. Again, thank you to each and everyone!
Michael
6/8/2010
VERY fast shipping and great customer service.
Paul
6/8/2010
This was the 3rd order I have placed with etrailer over the last 3 years and everytime, their response has been fantastic!! My 1st two orders for hitches arrived within 2 days. On my last order for a cargo tray, I requested 3-to-5 day UPS as I needed it within a week. It was delivered in less than 24 hours after I placed the order. I also want to mention their customer service is great as well. My first hitch was damaged and the return went very smooth and I had my replacement hitch within days. I would recommend etrailer to anyone.
Russ
6/8/2010
My roof-top cargo bag arrived expeditiously and was of very high quality for the price. It is actually being used to store and transport my pontoons and accessories for a river floatcraft. The entire transaction was an excellent experience.
Sammy
6/8/2010
Thanks for the quick ship. Installed on a 09 Corolla. I’m not a mechanic but I am pretty handy. IT took lee than 20 minutes to install without even jacking up the car. A perfect fit.
Barry
6/7/2010
The service is unbelievable, the rep,even went so far as to walk my order through the shipping process and call me back when it was on the loading dock. I would highly recommend etrailer to anyone needing any item they sell.
Benjamin
6/7/2010
Great Great Great everthing went perfect. Thank You
Brad
6/7/2010
I received your shipment, and I do appreciate it.
Dave
6/7/2010
Got it! Thanks to all of you over there at etrailer. It was a snap to install!!
David
6/7/2010
Very easy to shop and purchase. The items I ordered were confirmed the same day and shipped on Monday Morning. Very fast. Good job and appreciated by me. Thanks!
Dick
6/7/2010
Thanks so much for the great customer service. You're rapidly moving up the list of my most favorite people. Thanks for your efforts. I actually own a total of 4 trailers, all with different tires and wheels, so perhaps we'll do business again.
Doug
6/7/2010
Outstanding. Unsurpassed service. Ordered 6/2/10 and received USPS on 6/7/10. Thank You. Will recommend etrailer to everyone.
Gary
6/7/2010
Very happy. The installation went smoothly and the instructions were great. Im very please with the purchase experience.
Jim
6/7/2010
I am waiting for the product, but the service was very quick and effective. I like the seemless process of ordering to tracking and a easy 800 number for questions. I would order again!
John
6/7/2010
I could not believe how fast I got our order Hitch mounted scooter carrier. It took only 2 days. I was notified by them when I recd the order and when it was shipped. The price was below all others that I had found plus they did not charge for shipping. I was very pleased with the excellent customer service and the product. Im sure we will use it for years to come. Great quality product. Thank you etrailer!!! I will definitely use you again in the future.
Julie
6/7/2010
Thank you very much! Great customer service.
Michael
6/7/2010
You guys are awesome. Your promptness is greatly appreciated. You have made a loyal customer out of me and I will definitely share your site with others.
Michael
6/7/2010
Thanks for the quick shipping on my order, I found your website to be extremely accurate and easy to use. I was looking for a hitch that would be mostly hidden, couldn't find one local, your website was the only one I found with not only actual pictures (not a photo with the caption 'may vary from picture') but a installation video. The hitch I purchased is hidden more than I thought it would be, and the Silverado wiring adaptor looks great also. Thanks again for all your help, and for a super product that saved me over $60. Anyone looking for trailer/hitch parts I will tell them to look you up.
Mike
6/7/2010
Thanks for your GREAT service.
Nancy
6/7/2010
Always a pleasure to shop with etrailer.com. It's been awhile since we needed anything.
Randy
6/7/2010
Great company to deal with. Your employee was so helpful, answering all of my questions and taking the time to be sure I would be satisfied with my purchase. Order was taken on Friday before the Memorial Day weekend and I received it the following Tuesday as promised. Overall A++++++ experience with etrailer and I would not hesitate to buy from again!!!!!
Ray
6/7/2010
After I made a mistake on my order, i called and the girl was so nice to change it for me,,not only did I save this site,I have past it on to my other r/v friends,,love doing business with carring folks.
Sonny
6/7/2010
I have bought several hitches here over the years. I always look for value and service. For me etrailer cant be beat. These people know how to treat their customers. They upgraded my shipping for free,without me asking and got the product out the door right after I ordered it. Just so happens I will need the hitch earlier than I had thought. Thanks etrailer, you saved me from a great many problems!
William
6/7/2010
This is the second hitch I have purchased from eTrailer one for my van nine years ago and then one last week for a new suv. Both then and now the service was excellect, shipping was fast and all the parts I purchased fit perfectly and easily using the printable instructions. Plus I searched and their pricese beat everyone!
Alan
6/6/2010
Etrailer is sooo good. They ship very fast and their customer service is the best of all internet companies. I would always buy from them even if they are more expensive because of the customer service.
Francis
6/6/2010
These guys are easy to deal with and they are speedy too. I like the prices, reasonable.
Larry
6/6/2010
I was treated professsionally and with a smile, But the best part was I got what I wanted at a good price.
James
6/5/2010
Many products for my vehicle offered on this site,and easy to navigate to what i need. Easy to order and great communication telling that my order was received,processed,and expected ship date, with tracking number. Thanks.
Jeff
6/5/2010
WOW....That was fast! I ordered it on mon.a holiday and had shipping confirmation on wed. received ittoday fri. at 10am, had it all installed by 11:15am. Talked to cust support about an adapter and she was great!wish I remembered her name The video, showing how to do the install made it easy! Great customer service.
Jeff
6/5/2010
Just wanted to thank you the sales person for their attention to our order. They were so helpful over the phone. It arrived when they said it would in time for our trip! The waterproof bag was larger than we had expected which is a very good thing...lol. It's on the motorhome ready to go. Thanks again! Look forward to dealing with etrailer again for our future needs!
Jo
6/5/2010
Thank you for the expidited delivery!
John
6/5/2010
I just want to thank you for your fast and easy service. My order was shipped in a timely manner and came complete with easy to follow instructions. I will definitely use your services again.
Kevin
6/5/2010
etrailer gets things done ASAP! My order shipped within 24 hours of ordering with free shipping which was upgraded to 3 to 5 business days delivery. Oh did I mention the price, again best I could find anywhere. Would recomend to all my friends.
Paul
6/5/2010
There prices are more than reasonable and products are outstanding. Ive bought trailer break controller, among other things, that was easy to install and works great. Thank you e-trailer.
Rod
6/5/2010
Thanks for your quick response. Wasn't expecting this fast of service on a Saturday.
Roger
6/5/2010
I wanted to thank everyone at etrailer.com. My products showed up promptly and were exactly what I needed. The service was excellent. I will definitely be doing business with etrailer.com in the future.
Serge
6/5/2010
Great communication, lightning quick shipping and the roof basket looks great on my thule rack system. Ordered on Friday and had the 50lb roof basket by the next wednesday. thank you
Tim
6/5/2010
I already had the part number on hand. The Customer Service Representative checked and it as in stock, and could be shipped immediately. She told me what the rate was and my options. It was apleasureable experience dealing with your Customer Service.
Allen
6/4/2010
I was a little concerned about ordering from the internet, I like the way you emailed confirmation updates, when ordered ,when processed, when shipped. that was great.
Brian
6/4/2010
Your website was very easy to browse through and the part I ordered was shipped within 1 day. I would recommend your site to anyone.
David
6/4/2010
I recieved my 07 Toyota Hitch in what I think is record time. Ordered it on Tuesday and the box was at my back door today, Friday. Installed it with ease and am pleased with the way it looks. Would order from this company again. Thanks.
Jim
6/4/2010
Super pleased with level of communication. Hitch was fairly priced and delivered quickly. What more can I say? Im a satified customer.
John
6/4/2010
Thank you so much for the assistance! I have already viewed the installation video for the T-one Wiring Harness,and it looks very simple. Your site is great! I should have ordered my tow hitch hardware from you!
John
6/4/2010
You guys Rock!!! My package arrived today, that was speedy!! Y'all have a great weekend :)
Kevin
6/4/2010
It was a pleasure doing business with etrailer. Their commitment to the customer doesnt stop after the sale. They were very responsive when I needed some assistance days after I received my hitch. I would deffinately buy from them again. Plus delivery was super quick!
Larry
6/4/2010
I just bought a trailer yesterday, and wanted to say that I think your site is great. I ordered a Tekonsha Prodigy from you, and the install video was spot on, very helpful and saved me from paying a dealer to do something I could easily do myself with a little instruction. I will be purchasing a weight distributing hitch soon, and will be purchasing it from you thanks to your helpful install videos. Kudos to you all for going the extra mile, you now have a customer for life!
Marc
6/4/2010
Great experence!! The Rep was very helpfull and forgiving of my misstakes. Great company-very fast shipping!!! Would do it again.
Robert
6/4/2010
Not to bad. Had to search around a little to find what I wanted, but it was easy and I really liked the feature that lets you know how close you are to the free shipping. Good ion of parts and the reviews also give good insight to what you are getting.
Wayne
6/4/2010
etrailer had the lowest price I could find anywhere online. Also, they shipped my hitch faster than I expected. I am very happy with the service received and will definitely be back for other products in the future.
Austin
6/3/2010
Everything arrived in order...great doing business with you.
Charles
6/3/2010
Exactly what I ordered. Very good supplier.
Chuck
6/3/2010
Easy to order, very quick service and communications. The products were exactly as described and simple to install. I had about 45 minutes involved for the install on my Honda Element. It is a better hitch and totaled about $300 less than what the Honda dealer wanted to install one. All in all a great experience.
Craig
6/3/2010
Normally I prefer to order online, but this time I needed to call in my order. The customer service rep was very knowledgeable of the products and went out of her way to make sure I was getting exactly what I needed. My order went out that day as promised. I recommend eTrailer to everyone!!
Daniel
6/3/2010
Thanks. I received it at about 10:00 AM on June 3rd. Great shipping speed!
Jay
6/3/2010
Im very happy, was very easy to install your hitch reciver on my vehicule. I take only 30: min and i ask for some help just to keep it while I put the screws in place. Thank you
Jesus
6/3/2010
I have not recieved the product yet but have seen a 4 bike verison and found the quality to be exceptional. I have been in retail for 37 years and have never had a better experiebce than with etrailer! The info videos, prices and ccustomer service are great. You inspire me to bring your kind of retail selling enviroment to my store.
Jim
6/3/2010
Smooth order process, fast delivery, quality parts as represented. Definitely recommend.
Jim
6/3/2010
Thanks for keeping me informed, great way to do business.
Jim
6/3/2010
I love the hidden aspect of the new hitch. Don't have to bruise up my shins and I am happy with my purchase. Glad to report an old 53 year old gal can install your hitch with relative ease. Thanks again for your prompt service and easy to follow directions.
Lora
6/3/2010
Got the part today and it was a breeze to install.....your stuff is awesome.
Merritt
6/3/2010
The T connector arrived today, was installed in about 2 minutes.
R D
6/3/2010
Surprised at the excelent service, looking forward to my products ordered, thank you.
Richard
6/3/2010
Everything arrived great! Including the 5th wheel. Thank you for the GREAT customer support. I will be a future return customer!
Russ
6/3/2010
The transaction was very smooth. Other than a delay because the tires were back ordered, everything seem to go well. The shipping was fast after the tires were in stock, and it was great to have free shipping. I would recommend etrailer .
Bob
6/2/2010
I spoke with an operator that was both professional and friendly and gave me all the answers to my very technical questions. She even contacted Kuat Racks to make sure that my Sherpa would be delivered to me as soon as possible and with the correct model revisions. Knowledgeable staff, quick and free shipping department, professionalism, and the best prices on the internet - its hard to fault them with anything. Id highly recommend etrailer.com to my friends and family.
David
6/2/2010
Excellent transaction, shipped promptly, will buy again...
Denis
6/2/2010
Great tires, service and price-would do business with them again!!!
Doug
6/2/2010
Great to do business with. All questions answered and they were very friendly.
Frank
6/2/2010
It was easy to figure out which hitch i needed and easy to place the order. It was shipped quick and great follow ups from the company to let me know the status of my order. the Ship order # aloows me to check on it from time to time as well. I would highly recommmend them to anyone! Thanks
Jill
6/2/2010
This is the third order for a heavy duty hitch and we recieved the order very quick each time and got an excellent product at the same time. we will continue to use etrailer in the future.
Joel
6/2/2010
Good service. More communications would have been better. Would do business with them again.
John
6/2/2010
Thanks! I got the wiring harness. Installed it without a problem. You guys are great. I saved over $700.00 from what the dealer wanted to charge me; I had previously bought a hitch from you the previous month. Thanks!!
Juan
6/2/2010
I spent several hours looking at various web sites before I can upon etrailer.com. They have the most complete inventory of any I looked at. I was repairing a older Atwood Surge Brake unit for drum brakes. I could have purchased a new complete unit but all I needed were a few internal parts, no one but etrailer.com offered them, thus I saved several dollars. THANKS ETRAILER.COM
Ray
6/2/2010
Fast and reasonable, easier than running around looking for parts.
Richard
6/2/2010
It was easy to order. A great price and shipped out really fast. Thanks
Stephen
6/2/2010
Excellent, fast service.
Steve
6/2/2010
The experience at Etrailer was first rate. I made an error on the order, I called and talked with once of your Customer Service Reps. She was curteous, and professional. She fixed the order and it shipped the same day. I would not hesitate to order from Etrailer again. If you want top notch service this is the place
Frank
6/1/2010
Ordered on 18th of May and it was on my porch waiting for me when I got home on the 31st. Both outer shipping box and Controller box and contents were in excellent condition. It was a nice touch to provide me not only with info about shiping date but a contact name and address for any questions or concerns. Well Done!
George
6/1/2010
First purchase impressed with the service ! Will definitely shop here again.
James C
6/1/2010
I am a new customer. So far, so good!
Jay
6/1/2010
Absolutely perfect fit on my 2010 Venza. Looks great too.
Martyn
6/1/2010
Super fast shipping. etrailer puts the customer first! Excellent products at a good price. Thank you. I have used etrailer 4 or 5 times over the last few years. They are GREAT!!!
Marvin
6/1/2010
I placed my order on 28 May and told the rep I needed this at once. She confirmed the units were in stock and said she would try to get it shipped that day. At 5:53 PM I received confirmation the units were shipped. Later, she provided a tracking number. Monday 31 May was a holiday. The ubits were delivered on 1 June and are installed. I cannot imagine a better place to do business! Thank you!
Paul
6/1/2010
I really appreciated your web site and the fast delivery of the product I ordered. You were recommended by someone and I will do the same. Thanks
Rees
6/1/2010
So far e-trailers has been super efficient and effective in getting my order out and on the road with updates of everything. As long as I receive what I ordered it will be a perfect experience.
Ryan
6/1/2010
Excellent. I have ordered several items. They have the best equipment and price. Cant be beat.
Sam
6/1/2010
The Customer Service Rep was awesome in taking my order, very polite and helpful. This is my first experience with etrailer and it wont be my last. Thanks you folks are great.
Bob
5/31/2010
Great Products and Excellent Service!!
Bryan
5/31/2010
I placed a rush order and etrailer filled it complete. I received my parts and was able to complete our holiday weekend escape. I would highly recommend this website to anyone. It was not my first order and will certainly not be my last. Thank you Etrailer.com
Frank
5/31/2010
E-trailer delivered my hitch right on schedule -the pricing was great as well. The video and print version of the directions made installation a breeze. And to think the dealer was going to charge $1000.00, etrailer.com was much less. Not bad - way to go e-trailer!
Jeff
5/31/2010
I received my order on time and the first use of the tow ready hitch rack worked as hoped.Thank You
Jerry
5/31/2010
Received my order very quickly, the trailer hitch mounted easily on my Pontiac Vibe. Since the welded nuts on the Vibe were pre-mounted and exposed to the weather, they were getting rusty. I had to be very careful not to cross thread the fine threaded bolts that hold the hitch. I would advise that anyone considering purchasing a trailer hitch for a vehicle that has welded nuts, that they ASAP even before they buy the hitch, install greased bolts into the welded nuts so they dont rust out.
Jon
5/31/2010
fast, accurate, great prices. I will shop here again!!!
Justin
5/31/2010
My Hitch Hider arrived in Ontario, Canada in 10 days. Great! Ive had domestic stuff take longer than that from 100 miles away. Product is high quality, works like a charm. Thanks.
Keith
5/31/2010
the folks at e-trailer did a great job of getting my 5th wheel skid plate to me on time as I was picking up a trailer some 600 Miles away from home. Would recommend them for all trailer and 5th wheel needs. Thanks great service!
Mark
5/31/2010
Thank you for such a nice job. Our order came quickly and without damage. The video of installation was excellent. I have recommended your site to all my friends. Great JOB!
Pamela
5/31/2010
Shipping was extremely fast. Everything was as promised. Would recommend very highly. I will be getting all my trailer accessories from you. Thanks!!
Rodney
5/31/2010
Thanks, your video on the installation solidified my choice to buy from you. I can't wait to receive.
Keith
5/30/2010
VERY FAST SERVICE! MY ORDER WAS AT MY DOOR IN JUST 2 DAYS. ALL 4 ITEMS I ORDERD CAME IN ONE VERY NICE, STRONG BOX. THANK YOU etrailer.
Alan
5/29/2010
Very pleased with the product. The installation actually went way faster than indicated. The box came pretty beat up with some holes in it, but nothing was missing or damaged.
Alan
5/29/2010
PROMPT AND ACCURATE AS ORDERED. THANKS!
Charles
5/29/2010
I have NEVER had a more effecient internet purchase - EVER! You guys are GREAT! I will recommend your service, often! Thank you, Thank you, Thank you!
David
5/29/2010
I just wanted to say how helpful your trailer plug wiring diagrams are. The actual photo of the vehicle plug and the trailer plug labeled is fantastic, and is the best one I have found on the intenet. I have ordered several t-connectors and other things from you guys, and its always been great [stuff]. Keep up the good work!
Eamonn
5/29/2010
Thanks for the great service and prompt delivery.The E100 bumper hitch adapter is great.Installation was quick and simple with only two carriage bolts & two nuts.A one wrench job fantastic.the strength and quality of this part is excellent.I would rate this part and the service as great,product was exactly as advertised,prompt delivery and courteous salesperson made this an enjoyable transaction.I wish all web sites operated with this degree of professionalism.I will highly recommend.thanks again.
Gary
5/29/2010
I have to send you all a great big thank you for such great service and very fast shipping! I ordered by internet Monday long after hours. Got e-mails and shipping confirmation Tuesday AM. Not only free shipping but you all gave me 2 to 3 day service. I got my order Thursday PM and every thing was shipped and correct!!! Thank you , thank you, thank you.
John
5/29/2010
My order was promptly acknowledged and product availability provided. Is received the item before most sites would have processed the order. I have made previous purchases from etrailer.com and will continue to purchase from them. I am a satisfied customer.
John
5/29/2010
I just installed the wiring harness on my 2006 Toyota Sienna. I just watched the video and it took less than 20 minutes to complete. It's about the easiest install that I have ever done, and I have done lots of them.
Ken
5/29/2010
It was a pleasure speaking with you and I want to thank you for your professionalism and for your quick follow up! This is very good customer service getting this order going within minutes after we spoke. As a small business owner this are all paramount issue's to me. As I stated I will be ordering 4 more of this wheel/tire combo when I receive this one and everything looks good.
Nick
5/29/2010
A little while back, I ordered a set of towing mirrors from you. I ordered on a Wednesday Evening, was told the order would be shipped on the next day, and I would receive them on Tuesday. To my surprise, I received them on Monday. Although I have not used them yet, (I'm going on a trip next week) I have tried them on the van, and they fit and look great! You can be sure I will tell anyone I come across that is looking for a hard to find item, to look up your company.
Walt
5/29/2010
Very easy to find what I needed. Liked the way I could search for one item and the other items that go with it are available to look at also. Loved the free shipping and it came when promised.
Adam
5/28/2010
I don't think there is anything you can do to improve your services. I wasn't expecting my brake box until next week. I got it today at 12 noon. Your service is of the highest quality. Also when I called for advice, the lady was very intelligent abouth the product and had her facts right. I have not had this much satisfaction in dealing with a company in a long time. When I need something else I will be sure to contact you. Thank you very much.
Art
5/28/2010
Very Fast Delivery!
Brad
5/28/2010
Well, if I had to pick one word. Fantastic! The service was fast and responsive. The guys at etrailer.com are top-shelf. Thank you!
Brad
5/28/2010
Wow! Thank you! Now that is excellent customer service! Enjoy the holiday weekend!
Brian
5/28/2010
Ordered the Rola add-on safari rack. Great product...easy to install shipped and arrived in only 4 days! Couldnt be happier....will be ordering tons more from here. Very satisfied.
Ilia
5/28/2010
Your Customer Service Rep at etrailer did a fantastic job for us. I needed especially timely delivery of a bike rack. She contacted us about an error on the order,expedited the paperwork, and got us the Thule bike rack we needed on time and as ordered. Thanks.
Jeff
5/28/2010
Easy to find what I was looking for, good suggestions on additional parts needed, great prices, all parts fit perfectly, very fast shipping. All around an excellent shopping experience!!
Mitch
5/28/2010
Good price. Great service.
Pat
5/28/2010
Just received it yesterday. Fast shipping and excellent communication! Many thanks!!!
Rafaël
5/28/2010
AWESOME!!!! Fast, fast, fast! I cant say enough great things about etrailer.com. Thanks again for such awesome service and low prices.
Raymond
5/28/2010
Thank you ... I am impressed ... you can count on my referrals to my other business associates!
Richard
5/28/2010
I ordered the Hitch and equipment I needed for my 2010 HHR I am 100 happy with all the treatment I received form your company. Only one small problems and it was handled promptly and again 100. The instillation videos were 100 accurate, and made installing the hitch and wiring a breeze. Thank you all for your help. I would give 5 * for your company.
Roger
5/28/2010
Thanks, etrailer is the best!
Stephen
5/28/2010
Placed my order on Friday evening, shipping was free, and I received it on Tuesday afternoon.Installed the hitch myself in less than 30 minutes.Doesnt get any better than that. Thanks guys...
Tim
5/28/2010
Your order turn around time is awesome...Less than 24 hours. Great!
Tim
5/28/2010
No problems. Fast shipment. Everything great - Ill shop here again. Thanks.
Bill
5/27/2010
You folks are great. Thanks!
Dave
5/27/2010
Very fast delivery, will return for any needed items.
Ed
5/27/2010
Site is very user friendly. Had a question, answered very professionally and was satisfied. Received order within specified time. Will continue to shop at etrailer, thank you
Frank
5/27/2010
The dealer quoted me a very high price for a hitch on my new Dodge van. I laughed at him and told him I could do it for less than half that with etrailer. Trailer hitch, wiring, ball mount, ball and hitch bumper guard cost a lot less and only took 30 minutes to install. Ordered on a Friday had it on Tuesday. My fourth hitch from etrailer! Video installation instruction is a great feature!
Jeffrey
5/27/2010
I was able to hook up the universal pig tail without any difficulty. Your videos were helpful. I have had a good experience with etrailer and will use you again in the future!!
Joe
5/27/2010
Thanks for the fast service. Havent put the hitch on yet but it looks like a perfect fit. Thanks alot!
Kim
5/27/2010
Just rec. my shipment and everything looks great! It was a pleasure doing bussness with you
Matt
5/27/2010
etrailer ROCKS !!! Your sales rep is da BOMB !!! After having worked 45+ years in various retail environments, I know what good customer service is. This transaction EXCEEDED all expectations in the areas of friendly service, good pricing, knowledgable staff, and shipping as promised. Will definitly recommend to friends.
Micheal
5/27/2010
Always a pleasure working with etrailer. You guys really have your act together. Keep up the good work!
Mike
5/27/2010
Excellent service and my wiring harness for our vehicle installed just like the installation details showed. Everything worked!
Rebecca
5/27/2010
I want to Thank You for the fast delivery of my order for the hitch and light harness for my 2010 Honda CRV. The products went on the vehicle just as described. Thanks again.
Robert
5/27/2010
I went to a parts store and got the same part 2 times thinking the first one was defective and both of them was wrong. I then found etrailer on line and they not only had the right part, they also had an instructional vidio and it helped me out. THANKS Etrailer.
Tommy
5/27/2010
Thanks for the info and fine service.
Wayne
5/27/2010
You guys are awesome! I will make sure to sing your praises.
Wayne
5/27/2010
Delivered it quickly and just as advertised. Perfect trailer for me to use hauling 4 Kayaks with just a little modification.
Billy
5/26/2010
Awesome, I told your sales person that I needed it right away and true to their word, they shipped that evening. Just received the Hitch and am very happy with the quality.
Bob
5/26/2010
Wow!!! I placed my order Monday afternoon and, to my surprise, the parts were waiting for me when I got off work Tuesday. The parts were exactly what I ordered and in excellent condition. I will most definitely recommend etrailer.com to everyone. Thanks for getting the parts to me so quickly.
Carl
5/26/2010
I thought the shopping experience with the included videos was a very pleasant and an educational experience.The checkout process was very smooth as well. My order was filled and shipped very quickly and the communication was timely.
Dave
5/26/2010
Absolutely great! I was amazed how fast my order shipped...they shipped it the next morning after placing my order the afternoon prior. I installed the hitch on my 02 Camry in 20 minutes without a hitch- no pun. The wiring harness was very quick and simple too. Thank You etrailers, I'm goin jet skiing this afternoon!
Dean
5/26/2010
FAST SHIPPIHG EXCELLENT COMPANY WOULD BUY FROM AGAIN.
Dennis
5/26/2010
Thank you. I made the right choice when I choose etailer. Your employees are very helpful and courteous. Thanks for the great service. I'm telling everyone of my experience and will be calling again.
Denny
5/26/2010
Fast, honest service. Will buy at etrailer in the future. Keep up the good work.
Doug
5/26/2010
The sales person was pleasant, friendly and courteous. A plus for your company. Received my my order on time.
Fred
5/26/2010
I was very impressed with the speed that the item shipped along with the notification of the shipment with the tracking number. Very good retailer and dependable to do what they say.
Jeff
5/26/2010
I had a very good experience all the way around, from making the order to the delivery. I was relieved that there was no damage what so ever. Good Job!
Jim
5/26/2010
I placed this order for my husband on a saturday, he recieved it on the next wednesday.. great service!! etrailer emailed me every step, so i knew what was going on with order.. we will order again and tell friends also!! thank u
Kelly
5/26/2010
Great super fast service. They are the best. Thanks
Larry
5/26/2010
I have just recived my first shipment. so far everything has been great.
Larry
5/26/2010
I received this order last night. Wanted to thank you for your rapid response and delivery of the order. Pleasure doing business with you.
Leonard
5/26/2010
I received my order today, thanks for speeding up the delivery date! I'm very happy with your service and product. I will use you for all my trailer needs. Thanks again.
Mike
5/26/2010
The customer service rep was able to find the information I needed when no one else could. Then they fixed me right up. Pleasure of a deal!!
Milton
5/26/2010
Shipping was remarkably fast and quality of merchandise was outstanding. Would not hesitate ordering from etrailer.com in future. Instalation was a snap.
Nicholas
5/26/2010
The service from this company is FAST! I couldnt believe how quickly I got my merchandise. Id recommend them to anyone.
Pamela
5/26/2010
Todays internet makes shopping easier to compare prices and etrailer.com out shines the rest 9 times out of 10.
Randy
5/26/2010
This is great service. I'll pass that on to friends. It's good to know that there are still places to get good customer service.
Shane
5/26/2010
etrailer had the hard to find parts that I needed and couldnt find elsewhere. I found the shopping experience to fast, easy and secure with the parts being shipped on the same day. Thanks.
Troy
5/26/2010
I am so happy with my purchase. The order to ship time was quick. The product arrived as planned. Most importantly, this was as easy to install as stated in the instructions. It only took me 10 minutes vs. 40 mins. The hitch works perfectly. Thanks!
William
5/26/2010
Thank you the fast service and the good quality of the product. Again thank you.
William
5/26/2010
You guys have the best customer service of any online store. It is great!
William
5/26/2010
WOW THAT WAS FAST!!!! I ordered my hitch Sunday night and my order was at my door Tuesday.
Chris
5/25/2010
Awesome, pleasant staff, quick shipping, great price.
Craig
5/25/2010
This is one of the best shopping sites on the web: great selection, easy to comparision shop and the videos of items are one of the best sales tools I have ever seen. I was able to find exactly what I needed, my partner and I have full suspension mountain bikes with odd geometry angles of the frames and needed a wheel holding bike rack that would fit both a 20 and 15 frame at the same time.
Dan
5/25/2010
This item arrived in good shape in a timely manner. Instructions were easy to follow and the design and components are top-notch. The Rola roof rack looks great installed on the Mazda 5 and is about half the price of the dealer offered accessory. Overall very satisfied with quality, value, and service from Rola and from etrailer.com.
Ed
5/25/2010
I am so glad I found etrailer.com, shoping and getting the things I need has been great, the people at etrailer has been so helpful. Thanks.
Everett
5/25/2010
Was delited to get my shippment on Monday. I haven't had time to put on hitch looks easy. Thanks.
Gary
5/25/2010
Wow, you guys just kill on quick shipping! Thanks!
Greg
5/25/2010
Thank You!!!!! I just placed my order plus some other items. It was your assistance that made me go with etrailer. I have also shared my experience with several friends. Once again THANK YOU!!!!! Now lets see if we can get the part on time for my trip :-)
Jaime
5/25/2010
Wanted to thank you for the great service, fast shipping, sending the right part the first time. I had ruined the factory plug when I was looking forward when I should have been looking backwards. Anyway, the replacement part I bought from your company was an exact fit to the factory truck wiring installed easy and quick. Saved me lots of $$$$$ over what one from the factory parts counter guys wanted for it. Just wanted to say Atta Boy!!!
Jim
5/25/2010
I could not have been more pleased with my order experience with etrailer. Your website was very user-friendly and straight forward. Finding the equipment that I needed for my Toyota RAV-4 could not have been easier. Your shipping was prompt. In fact my order was here days before I expected to see it. Great job all around! Thanks.
John
5/25/2010
You guys are amazing, can't wait until I get the equipment and my family is able to enjoy it.
Kelly
5/25/2010
Thank you for the follow up. The personal touch in the email from you is an indicater that your company trys to excel in customer service and those little details that stand out. I don't know how long you keep records but I purchased this same exact hitch from your company 5 years ago when I bought the truck I'm currently driving. I bought it after a lot of comparing different hitch styles and prices. I wound up buying quite a lot of items when we got our travel trailer also. You guys seemed to have the best selections and quite frankly the whole experience was good from the user friendly website to the price/quality shipping and speed. I've owned my own service based company for 30 yrs and unfortunately it seems like the ability to get customer satisfaction out of a vendor is the exeption instead of the rule. So I remembered you.
Marcus
5/25/2010
Very good customer service. They pay attention to detail.
Mark
5/25/2010
Customer service was great. I installed the wiring harness on my 2009 Honda Odyssey in about 30 minutes. I will recommend to everyone.
Matt
5/25/2010
Easy to use website which provides an abundance of information on many quality products. Standard shipping was free with my purchase and was upgraded to 3-5 day shipping at no charge to me!
Paul
5/25/2010
It was real nice to do business with etrailer. The order was shipped fast, easy to track and the correspondence was accurate and helpful. Thanks
Paul
5/25/2010
I am sooooo glad that I found your company, with your quality employees and fast effeciant service. Best Prices on RV parts. I will always come to ETrailer.com first. Thank you.
Ralph
5/25/2010
Very easy purchase for my Bearing Buddies. Super fast shipping even though I chose ground shipping. Will do business again.
Robert
5/25/2010
I "Do" appreciate your efforts. Thanks VERY much! I will spread the word as I hear others looking for hitches. I too work retail (Cabelas) and appreciate such great customer service.
Wayne
5/25/2010
WOW! You guys are AWESOME! I think the only way this process could be improved is if you installed it on my car for me. I am totally impressed!
Bob
5/24/2010
You guys run a tight ship over there. I like your products, I like your prices, I like your website, and I love your customer service/support. It is nice to find a business that "does things right". That is the way you become big. Keep it up and people will see you as the one and only source for rack and trailer products.
Chad
5/24/2010
Products were very easy to locate using the site filtering functionality and I recd notifications both to confirm order and confirm shipment. Ill be back!
Dave
5/24/2010
Quick shipment and communication. I would order from etrailer again.
David
5/24/2010
Excellent products at an excellent price. Fast shipping!
Doug
5/24/2010
Boy, Talk about service never had such service like i received from etrailer today.
James
5/24/2010
I recently purchased a hidden hitch and I couldnt be happier with it. The instructions were very good and it actually took longer to get the tools out and the car up on jack stands than to install the hitch! Unlike other hitches Ive installed in the past, this one went right on with NO problems. The plug and play wiring harness was also a snap to install. My first tow was a 4x8 utility trailer with a 750lb wood lathe on it. Total mileage: 379 miles. Thank you etrailer for your quick and free shipping and the great products you sold me. I will recommend etrailer to my friends.
Jason
5/24/2010
I have used etrailer to purchase several items receiver ball mounts, tires and wheels, etc and they always have great pricing, fast shipping, and responsive service.
Keith
5/24/2010
Fast shipping, great prices!
Kevin
5/24/2010
WOW what service! Thank you. Items are exactley as I expected.
Marvin
5/24/2010
Awesome ,very fast shipping ,will definitely buy from them again.
Roberto
5/24/2010
Got it and it fits great. Was easier to put on alone than I thought it might be. Thanks much.
Ron
5/24/2010
The hitch platform was very easy for me and my Son to install, and the instalation took less time than anticipated to install. The bike rack was perfect for my needs. Thanks
Ronald
5/24/2010
I was very impressed. My hitch was stolen, I called first and got the information. I got online placed my order and it was shipped promptly, minus the weekend delay. Second I ordered some locks for my fifth wheel, in shipment right now, early in the morning. By the afternoon I received an email stating they shipped them the same date and even uped my shipping from standard at no additional cost. Very happy with etrailer at this time.
Christopher
5/23/2010
So far great service pleasent sale person
Claude
5/23/2010
WOW You guys are quick!! That's why I order all my towing thing from y'all. I also recommend y'all to all my friends.
Kevin
5/23/2010
Excellent web site and service. I own a web store myself and appreciate the same kind of service we strive to provide.
Mike
5/23/2010
Product arrived quickly. The install was simple and quick. Was able to do all myself.
Rodney
5/23/2010
Etrailer always has the best brands and prices but every bit as important to me is the service that I alway get from the excellent staff at Etrailer. Great Job!
Brian
5/22/2010
Bought wiring harness that goes from the car to the trailer. No problem
Carl
5/22/2010
Got the best price on what I orderd shipping was on time and well packaged they keep me informed on to what was going on will shop with them again
J.dale
5/22/2010
Very helpful staff. Order shipped quickly and the enclosed instructions were great. Took around 30 mins to install.
John
5/22/2010
The process of buying the item was simple, but what impressed me the most was their communication and speed in which they shipped my product. Thank you!
Michael
5/22/2010
The gooseneck Spyder fit perfectly in the bed of the truck. Shipping was timely and it arrived on the date quoted by the vendor. The price was reasonable and the free shipping a real bonus. Would recommend this company to others.
Nancy
5/22/2010
So EASY! Just like they said and to think the Dealership wanted a high price to do this and the item cost much less including shipping. Thanks etrailer I will be recommending you to everyone.
Terry
5/22/2010
You guys are awesome. Thanks!
Thomas
5/22/2010
Excellent service!! Second time customer, they have earned my business.
Andy
5/21/2010
Delivery was super quick and product was exactly what we needed.
Cara
5/21/2010
The first time we shopped at etrailer.com the person who helped us couldnt have been nicer or more helpful. She made the experience so remarkable that we came back again when we needed another hitch.The website was easy to use and the information provided there made it easy to find what we needed. It is so refreshing to find a company that is so helpful and appreciative of our business. Id recommend etrailer.com to anyone.
Kathy
5/21/2010
You guys are the bomb. I ordered hitch brake sensor appropiate wiring harnesses Tuesday every thing arrived Friday and thats ground great on delivery and install videos, also what is needed so I didnt have to research every item I needed, your suggestion on what needs to be ordered are very helpful
Ken
5/21/2010
I gave etrailer a try. Best choice i ever made, the wiring was correct the first time, Ordered it Tuesday afternoon had it thursday morning took about 15 minutes to install. Great service, shiipping and great product. thanks wont ever buy another wiring harness from anyone else.
Kevin
5/21/2010
Excellent service. Ordering was easy and no problem at all accommodating my special order. Service rep was very knowledgeable on the product and easy to work with. Great status updates on the order process and shipping info & dates. I am very pleased with my experience and will look to etrailer.com for furure needs.
Michael
5/21/2010
You guys are great!! I will do whatever business I can with you guys. Prices are great replies are fast and I can say I am very satisifed.
Michael
5/21/2010
I just wanted to tell you how much I like the Hidden hitch I purchased. It tucked under the bumper and out of sight just as I wanted. I am a 54 year old women and I installed it alone. It took me a little longer to do so but I managed it in about an hour or so. Really glad I purchased the Hidden Hitch.
Peggy
5/21/2010
This is my third order from eTrailer and every order was handled swiftly, shipped promptly and arrived correct. Communication on order and shipping confirmations were quick. The website is easy to navigate and the prices competitive. I highly recommend eTrailer for all your needs.
Robert
5/21/2010
Very satisfied. The customer service rep was a big help in walking my order through the process.placed Order on 5/19/2010 at 17:49 CDT in my hands on 5/21/2010 by 10:30EST. etrailer and UPS Ground, what a team.
Robert
5/21/2010
Customer service is fantastic. They keep you up-to-date on everything and are very personable and reasonable. Shipping is incredibly fast. Well done etrailer.com!
Ben
5/20/2010
Easy transaction. I made a slight error on the billing information. Etrailer customer service was prompt in their response and notified me of the correction. I would recommend this site to friends and family.
Carlos
5/20/2010
The Trailer hitch fit my ZR2 S-10 perfectly! Thanks for your help, and the perfect fit.
Jeff
5/20/2010
I am very impressed with etrailer. I went to my local bike store and priced a bike carrier. The store wanted $31 more than I purchased the same product from etrailer for.Shipping was extremely fast, with no special shipping requirements, I got my package in 5 business days. Excellent company that I am very pleased with and do not mind taking the time to write this email. Thanks etrailer
Joseph
5/20/2010
Great online experience. Accurate information, low pricing, I looked for this in an auto parts store and they could not get it until July?????? I highly recommend this site.
Karl
5/20/2010
Thanks for the update and know that dealing with you over the phone was a very nice experience, very professional and helpful. Wanted you to know that you need to keep up with the great customer service, many folks say that they are good at customer service and few really are good, you are one of the good guys!!!!!!!!!!!!!!!!!
Parker
5/20/2010
I am 101% satisfied with everything! The price was great. The part was here extremely fast. The directions were very clear (etrailer.com even had a video on youtube). I will absolutely recommend to anyone. Thank you very much!
Patrick
5/20/2010
I got the trailer package, hook it up, work like a champ. I'll recomend all my friends to use etrailer products.
Robert
5/20/2010
etrailer.com was great. the sight explained everything I needed to know about my model of vehicle needs....right down to videos showing installation. Shipping was super fast. I ordered on a saturday evening and received all of my parts the following wednesday. Thanks!
Steve
5/20/2010
Thanks for the great service!
Tony
5/20/2010
Very happy with the price, speedy shipping, the hitch and the wiring harness. Ill be back again next time I need a hitch. I will reccommend you for sure.
William
5/20/2010
Well organized website, easy to find exactly what you need. Quality trailer hitch delivered fast. Great price from a great seller.
Al
5/19/2010
I wanted fog lights on my pickup, always ran fog lights on all of my trucks. this truck had driving lights but i had heard someone made amber bulbs. i did a search and your website was one of the first listed. i found the website very inclusive of all things truck, towing, and trailer accesories. i also found the site very informative. etrailer.com will be one of the first places i look for these type of products.
Bruce
5/19/2010
The prices ae excellent as well as quality. Shipping was rapid and the work was done much quicker with the assist of the video tutorials on the web site. I highly recommend etrailer.com.
Dennis
5/19/2010
I ordered the wrong part and called the next day to see if the order could be cancelled. The customer service and communication is amazing! The phone service is very professional and friendly - refreshing. The follow up once your order is placed is top knotch. This is how a company should operate - Im impressed!
Dick
5/19/2010
GREAT SERVICE!!! best price I could find on the net...free shipping was FAST! Well packed, never saw such a complete ion of items anywhere...will most definately shop etrailer again! VERY satisfied!!!! Thank you etrailer!
Eric
5/19/2010
This is the second trailer hitch/receiver Ive purchased from etrailer.com. It hasnt arrived yet due in two more days, but if its the same quality as the first I bought for another car, Ill be happy. With my first hitch, I lost a winged square nut before I installed it. I called etrailer to purchase a new nut, but the lady who helped me out sent it to me free of charge. Its service like this that brings me back and causes me to recommend etrailer to my friends and family.
Jason
5/19/2010
Amazing in every way! I design web sites for a living and this one is right on. Price and execution are flawless. The videos showing installation make it so easy. Less than an hour to install on 2009 Odessey Touring. Highly recommend this site from someone who is hard to impress.
Jeff
5/19/2010
This was really easy with fast service. Id use this site again.
Joe
5/19/2010
Most company's do not do the type of customer service that you have provided for me. It has been very helpful. Thank you for all of your follow up.
Lisa
5/19/2010
Everything arrived fast, nicely packed and was easy to install. Thank you.
Maria
5/19/2010
My experience has been fantastic!! I ordered the part on Sunday, May 16 2010, at 8:30 p.m. and received it on Wednesday 19 May 2010, at 2:30 p.m. Now thats what I call SERVICE!!
Nelson
5/19/2010
EXCELLENT SERVICE. ORDERED ON A MONDAY ITEM ARRIVED ON WEDNESDAY. GOOD QUALITY. AS ADVERTISED.
Phil
5/19/2010
Great service, Great price and real fast shipping. I receive my items in only a few days. Fantastic.!
Robert
5/19/2010
I have looked at other trailer parts online, but etrailer has what you need, for the right price and it is shipped out before 24 hours have passed. Put etrailer in your favorite and the rest!
Robert
5/19/2010
Great place to do business.Etrailer beat all prices.I was notified when my order was shipped and when i could expect delivery.Very fast.I will continue to do business with etrailer.
Tom
5/19/2010
Great stuff and fast service...
Clifton
5/18/2010
Fast shipping!
David
5/18/2010
Watched the wiring video on line and it looked pretty simple so I ordered the wiring harness for my vehicle. Shipping was simple and fast. I actually installed the harness in my back yard at night wearing a head lamp. I never even used the instructions just remembered the video. I would easily recommend etrailer and this product.IT WORKED THE FIRST TIME!
David
5/18/2010
etrailer.com customer service has been superb from start to finish - helpful info about the products, real pictures of the acual hitches not just generic pictures, follow through on questions, and kindly assisting with changes I requested to my order. I highly recommend them and will shop here again.
Doug
5/18/2010
Thought they have very fare prices and fast service
Elmer
5/18/2010
I want to thank you very much for the very hard to find hitch parts at a very reasional price and a very uninspected delivery so quick. I put it on tonight and it works great.
James
5/18/2010
Just wanted to thank you for sending the lug nuts I ordered. Your customer service sent emails letting me know the progress of the order and the items arrived well packaged and in excellent condition. Yo did a great job! Thank You!
Joan
5/18/2010
This is my second order from etrailer. I have NEVER has better results from any company, in 61 years of placing orders. The government should take a course from etrailer on how to run a business. And, they stay in communication with you, till you get your order. There is nothing they could improve on in my opinion.
Mike
5/18/2010
Very fast shipping. Every thing was recieved in great condition.
Phil
5/18/2010
GREAT Internet purchasing experience! etrailer.com is one TOP company to order from. Thier web site was very easy to navigate and find what I needed. etrailers desk was very helpful and the mailing response time was unbelievable! I ordered regular ups mail on one day and received that order the next day Missouri to Indiana !!! I would highly recommend etrailer.com for all your trailing needs. Thanks to all of you at etrailer.com, BigHack
Stan
5/18/2010
The people who I had contact with at etrailer where helpful,courteous,and truthful. Shipment was on time and in good shape.
Thomas
5/18/2010
Really good experience. I made a mistake on my web order and they were able to correct it right away. Strongly recommend the ordering process they have in place.
Alex
5/17/2010
The ordering process was great and the hitch we ordered was easy to install in our car. The reviews at the site were helpful in making the decision about the model we ended up purchasing. We also ordered a rubber cover with the hitch but were shipped a metal cover instead. Upon being notified the eTrailer customer service quickly shipped us the rubber cover.
Amit
5/17/2010
Products and price are great! But the best thing about my order was talking with your rep. She was helpful,listened well to my needs. Called back AS SHE SAID SHE WOULD!! Kept me updated on shipping. Was a pleasure to deal with!
Bob
5/17/2010
I am 110% impressed with the great service, and will definitely continue to order from you. Thank you so much!
Craig
5/17/2010
Good people, good service and large ion. I will be back.
David
5/17/2010
This company is great! The part I ordered was on back-order so they called me on my cell and recommended another of equal value and then expedited the shipping! 30lb part arrived 48 hours later. The best experience I have had online so far. Thanks etrailer!
Jason
5/17/2010
Thank you for the nice help with my order the other day. The wheel studs came on time and worked perfect. It was also nice talking with you. I will be in contact with you again at etrailer for other parts to finish my trailer real soon.
Jim
5/17/2010
You can Never go wrong with this company as i have been using them for a few years now...Best Prices and Fast Shipping. 5 Star for Me
Joe
5/17/2010
I could not be more pleased with the service I received from your rep at etrailer.com. She processed my order for a Roadmaster base-plate, adaptor bar and wiring kit and provided shipping info. With free shipping considerable and no sales tax, etrailer really provided the very best deal for the equipment I needed. The order had to be split one shipment from Oregon and one from Missouri. Both shipments arrived on the scheduled delivery dates in perfect condition. Can't beat that.
Ken
5/17/2010
Super fast shipment. Great prices. Top notch Internet shopping experience. Will gladly continue to shop at etrailer.com.
Phil
5/17/2010
Absolutely Awesome
Stephen
5/17/2010
Great Item. The light harness was super easy to use. The install videos were very helpful.. Great products and super service.. will be back
Tyler
5/17/2010
I cant say enough about how fast these guys are. I paid for 3 to 5 day shipping. I placed my order at 1 on Monday. Had a email that my order was placed at 2 and an email that it was shipped at 4. I received everything I ordered on Wednesday. All I can say was WOW! Thank you very much!!!
Cory
5/16/2010
Easy install with a second pair of hands. VERY fast shipping.
Matt
5/15/2010
Service is excellant.
Rich
5/15/2010
Great prices...cheapest I found for the part I needed...They changed my shipping for no cost after I placed the order to better shipping. So far overall great, would do business again for sure!
Stephen
5/15/2010
I hate to shop for anything,anywhere! I was always leery of shopping on line always afraid of extra shipping charges, hidden costs and security. AND Im frugal. Well after googling many sights and checking pricing, I found e-trailer was my best choice for the hitch I wanted. Yes I bought an end cap for a few bucks to get my order to the $150 limit to get the TOTALLY free shipping! Ordered Monday night late and had an instant e-mail confermation, followed by an e-mail from george with a tracking number the next morning. I recieved my order intack in sturdy packing Thursday. GREAT SERVICE!!! Thanks
Terry
5/15/2010
The trailer hitch that I ordered was received much faster than I expected. I ordered on a Sunday and received it on a Wednesday. It took me about 20 minutes to put in, with no hassles. I felt the service from etrailer was exceptional
Bruce
5/14/2010
I am very impressed with etrailer.com.I ordered a Draw-Tite receiver hitch, along witha 1-1/4 to 2 adapter. My order was placed over the weekend, and it was delivered on Wednesday! Thats especially impressive considering the fact that the shipping was free. The hitch was easy to install, and there were no holes to drill, as promised in the product description.
Dan
5/14/2010
Very Good. Good information. Good order confirmation response time and feedback. Good shipping performance. Fair price. I am very satisfied.
James
5/14/2010
THIS COMPANY IS FAST AND RELIABLE, ALL THE PRODUCTS I HAVE ORDERED HAVE BEEN UNDAMAGED AND CORRECT, WHEN I CALL FOR TECH INFO, I GET A DIRECTRESPONSE TO ALL MY QUESTIONS, THEY REALLY DO A GREAT JOB AND HAVE A GREAT SELECTION OF PRODUCTS.
Jeff
5/14/2010
I just wanted to tell you how pleased I am with my order. Your customer service is outstanding. I am about to place another order for some winches. Our company rents out and maintains highway safety equipment. We have over 400 trailers to maintain, your prices and customer service ensure we will be returning.
Jeffrey
5/14/2010
I've ordered from e-trailer several times. Every time they have been consistently responsive and prompt with my deliveries. Shipments arrived in great condition with clear instructions each time. And when in doubt I watched the on-line install video. I would definitely recommend them to others!
John
5/14/2010
I ordered two trailer stabilizer Jacks from e-trailer with regular ground shipping, no huge purchase, but they decided for whatever reason to upgrade my shipping from 5-7 day to 3-5 at no charge. That was impressive, and I have never experienced this before, especially for such a small purchase. Thanks etrailer.com
Josh
5/14/2010
GREAT SERVICE, GREAT PRODUCT, AND FASTER SERVICE. WOULD DO BUSINESS WITH MANY MORE TIMES OVER. THANKS!!!
Ken
5/14/2010
This is my second time order from Etrailer.com. Excellent service. Thanks
Khanh
5/14/2010
These guys etrailer are fast. Placed the order on Monday received it on Friday with no special shipping. Big surprise for me. Ill use them again if I need anything else.
Kim
5/14/2010
Great site..ion,service,free shipping,unusual parts,etc... man I wish ALL internet sites were this user friendly.Id rather shop here than in the local store where prices are higher and nothing is in stock.
Mike
5/14/2010
Im taking the time to write this because my overall experience with etrailer.com was as flawless as I could ever imagine. The prices are excellent. Im very happy with the hitch and bike rack quality as well. I would call them industrial grade. I got the hidden hitch for my 2005 Odyssey and the Tow Ready 4 bike rack. My packages arrived very quickly and the shipping was free! This was a huge box and would not have been cheap to ship...so given etrailer.coms great prices to start with, this makes it an even better deal. I find myself sounding like a commercial because Im really that impressed.
Shayne
5/14/2010
I purchased a trailer hitch for my s10 from a local auto parts store they sold me a universal hitch When I tried to install it it wouldnt fit Im glad I didnt drill any holes so I purchased a hitch from e-trailer I received immediate shipment and the hitch fit perfectly no drilling and the price was less thank you e-trailer
Wally
5/14/2010
Great service. I ordered one item and could not believe how fast I got it. Their prices are unbelievable and you get what you ordered. Not like some sites Ive ordered from where you get brand X instead of what the picture shows you. Ive bookmarked etrailer website and will always check them out first before I order again. I give the A+++
Wyatt
5/14/2010
I was amazed at how helpful your customer service representative was and how quickly my item was orderedand shipped. It was also great that I was emailed confirmations on the order and what step it was at and when it was shipped. Thank you and I will recommend your company!
Heidi
5/13/2010
Thank you so much! I would recommend etrailer.com to anyone.
Jim
5/13/2010
Great site! Very easy to find wiring harness and trailer hitch/receiver I needed for my specific vehicle. Good selection of manufacturers and prices to choose from. Specific vehicle videos very helpful in showing me what needs to be done for installation and gave me confidence that I could do it myself. On top of all that, competitive prices and free ground shipping over $150! What more could you want? Thanks!
Ken
5/13/2010
No hassles, fast shiping, great email info, will use your companey in the future....Thank You!!!!!!
Mark
5/13/2010
Easily found what I was looking on the site. Great communication on order confirmation and shipping status. Quick shipping. Great experience at etrailer.com
Matt
5/13/2010
Easiest site to navigate and the prices were also the best- this is a trailer rebuild and I saved over 240 dollars by using this merchant.
Mike
5/13/2010
Sharp....Order was made and shipped within a few hours...nice to know of a company which responds so well....you're bookmarked.
Ross
5/13/2010
My hitch came to me quickly and seems to be high quality. This is one of many purchases I have made with etrailer and all have arrived on time and have proven to be of good quality.
William
5/13/2010
Thanks for the good service.
Ed
5/12/2010
I have bought from here several times, prices are right, sevice is pefect, always in stock and free shipping. Can't beat them. I've tryed, even if you find it somewhere else you can't top free shipping on a heavy hitch. I buy them all here.
Garry
5/12/2010
This is the way an E store SHOULD operate! From the person taking my order, to emails with tracking, to economical shipping, to fast delivery, and I got what I needed, and at half the local price and they would have to order it themselves! What's more, the wire harness installed as easily as promised! My compliments!
Kim
5/12/2010
Great products and great service at reasonable prices. I really like the internet order confirmation and e-mail notification on order status. I used the order tracking option and my parts were delivered on time. Thanks for your speedy and professional service!
Phil
5/12/2010
Very good help with the phone order. Love the free shipping and it got here in 4 business days from the order. Hope to get it installed this weekend.
Ron
5/12/2010
That was one of the best, if not the best order experiences I think I have ever had. Thank you...and super fast shipping...awsome.
Scott
5/12/2010
I received it today. You are awesome. Can't wait to install it on my truck.
Stephen
5/12/2010
The service was outstanding. Very professional telephone support. They suggested the Tekonsha P3 proportional brake controller as a popular upgrade from the standard unit. It shipped same day, arrived in 2 days. Item was so easy to install and set up. Had it working in 1 hour. Fantastic product and an outstanding company to deal with! I will be back! Thanks!!!
Steve
5/12/2010
Great prices, have everything you need to get the job done.
Bob
5/11/2010
Thank you for the great support. I appreciate the solid and knowledgeable advice that you gave. While you do price match, I believe the level of service and knowledge is worth a few dollars that one may save by making decisions based on dollars alone. Your recommendation kept me from purchasing an incorrect bike rack which could have eventually failed leading to lose of property or even life. No, you can't put a price on that. You have my business!
Brian
5/11/2010
Thanks for the update and it was a pleasure doing business with you. I have spoken with others in the fishing community and told them of the great experience with you and your company and hope they keep you in mind when and if they need anything you may provide.
Don
5/11/2010
Good site, good price, I'll be back!
Dusty
5/11/2010
I only ordered a small item from etrailer but this item has shipped the same day that I ordered it. Thats fast service. Haven`t seen the item yet but feel pretty certain that my order will be what I expected.
Harry
5/11/2010
Great parts, Great prices and fast shipping. What more could you want in an E store. I'll deffinatly be back. Thanks!
John
5/11/2010
Ordered 2 tires for my popup camper. Price was good. UPS delivered today I am very satisfied with the company and service.
Paul
5/11/2010
Yesterday, I placed Order Number […]. I had some pre-order compatibility questions, so I called it in. A very pleasant person helped me out. She knew the answers, but wanted to verify that she was correct. She took my number, found the verification and called me back very promptly. The order process was super smooth and fast. My order even shipped the same day. Your rep represents eTrailer.com very well and is a great salesperson. For my next order, I will use etrailer.com & probably ask for her. (Hooray- No more shopping around- Straight to eTrailer.com)
Paul
5/11/2010
I have shopped etrailer many times the service and fast shipping along with price can't be beat. Thanks
Raymond
5/11/2010
Site was easier to maneuver in and the check out process was fast and easy.
Sonia
5/11/2010
I would definetley recommend etrailer.com. The service was great. My product shipped fast, arrived without any issues, and the quality of the product was great as well.
Clayton
5/10/2010
Excellent service. Great price. Items shipped on time and installation instructions were clear. Very happy so far with quality of items.
Don
5/10/2010
What a great place to do business! Thank you for having the right stuff.
Jeff
5/10/2010
Just a quick note to say how pleased I am with your products and service. Ordered my hitch and electrical kit last Thursday late afternoon and received it today Monday. Install for both the hitch and the wiring was simple and exactly as described in the video. Won't hesitate to buy from you again.
John
5/10/2010
Your level of professionalism and superior customer service is greatly appreciated.
Josh
5/10/2010
It hard to find an on line store with everything you need in a certain field. eTrailer does it and gives excellent advice to go with it. They are easy to work with both on line and by phone. I will definately use them again.
Ken
5/10/2010
I received the trailer Friday and installed it over the weekend. Thanks to your videos, installation was a snap!
Mike
5/10/2010
Over all the price was right. The Chevy dealer wanted $500 just for the hitch. We got the hitch and bike rack for $380. Not bad.
Peggy
5/10/2010
Very EZ to search and find what you are looking for. They have never let me down even on odd ball things. No need to look any place else.
Ray
5/10/2010
I thought the experience was very easy. No stress, All of my questions were answered before I ordered, and then they went even further by making sure my order shipped that afternoon!! Loved it, A big Thank you to etrailer.
Ron
5/10/2010
Pretty good experience. Found the parts and enjoyed the videos of the work I will need to perform.
Russell
5/10/2010
Fenders for my boat trailer: Fast!!! and the product I ordered. Easy web page to work with, showed nice pictures of the product.
Steve
5/10/2010
Etrailer is great. One mistake is that I always think of them last and when I doing a google search for parts I need, I'm always reminded of them and always return/shop with them.
Todd
5/10/2010
Just wanted to say thanks for the way you filled my order last week on a class III hitch for my wife tucson. You did not miss rep any thing about the hitch, the time to install was about what the info said, about 40 mins, I do thank you for the fast shipping to me. Top shelf product and will tell all of my friends at work.
Tommy
5/10/2010
I received the hitch earlier in the week (right on time) and installed it today- nice fit- everything worked as advertised- thank you! Took me about an hour. I reviewed a couple of YouTube videos before installing, so when I did it, it was a piece of cake. I did the whole job by myself!! Thanks again for the prompt delivery and the easy-to-install product.
Erik
5/9/2010
The installation of the wiring harness was easy.
John
5/9/2010
Just wanted you to know I received everything yesterday (Friday) and the rack is on along with the bike!!! It will make my life so much easier!! I will be recommending your business to all my friends!
Lucas
5/9/2010
Helpful picking out the right parts, very fast delivery, and easy installation of products. The installation videos on the website were the most helpful.
Brandin
5/8/2010
Thank you! The Curt Class II Hitch arrived in two days. I just installed it on our Subaru Forester without a problem. Your video for the Class III Hitch really gave me a feeling of confidence and your service is awesome. A bunch of car owner websites sing you praise … I totally agree!
Jim
5/8/2010
Job is complete and the videos were a great help. The difficult part of the process was removing one of the exhaust hangers. I'd order from etrailer again!
Leo
5/8/2010
Overall a great buying adventure! Would use again.Quick delivery and nice friendly staff. Thanks for everything.
Mike
5/8/2010
The website was very easy to navigate and the order was processed quickly. The item was received in perfect shape. Will order other items soon!
Steve
5/8/2010
The best! Saved me $100 from installers price, and online videos proved ease of installation. Phone customer service rep was patient, helpful and knowledgeable. 5 star for sure!
Susan
5/8/2010
I bought a Tekonsha Prodigy for my 2009 Ford Ranger Sport. I saved nearly $100 ordering it through the US with the exchange rate at par on the CDN dollar. I am very satisfied with my purchase and look forward to pulling my new tent trailer. Thanks Etrailer!
Allan
5/7/2010
THANK you for your wonderful customer service. I received the part quickly, and with your thorough instructions, installation was a breeze!
Ben
5/7/2010
Fantastic service, was delivered to my door in 2 days, installed on my car in less than an hour and worked perfect.
Chris
5/7/2010
Ordered my carrier, light kit and wiring harness Sunday night. They arrived Wednesday. In less than an hour I had the carrier completed, wired up, and installed on my Element. This is my second order with etrailer the first was a hitch for the Elemnt and I have never been more satisfied!!!
David
5/7/2010
etrailer has been very responsive and customer service focused. I couldn't be happier with their attitude or performance.
Dennis
5/7/2010
I ordered a hitch, the wiring and a bracket for my 2005 Equinox. I had some questions after looking on line. I called the 800 # and the person was very helpful. She guided me through the ordering process and was extremely helpful.
Donna
5/7/2010
Excellent customer service and super quick delivery.
Gregg
5/7/2010
Easy to use, intuitive web site. Helpful product selection, content. Prompt shipping and email notifications. This was an extremely pleasant and easy online shopping experience. I would highly recommend etrailer.com!
Jeff
5/7/2010
Can’t say enough about this company. A+ from start to finish. Great web site, wonderful instructional videos, and the service after I placed my order was unequaled. No question about this organization, they care about customer service.
Jim
5/7/2010
ETrailer rocks! A friend mentioned them and said good things about them. So I decided on Tuesday to purchase some Bull Rings for my truck and here it is Friday and I've got them installed. Price was comparable to other sites and catalogs. Will definitely purchase from them again. Customer Service is great. They really keep you in the loop as to the status of your order.
John
5/7/2010
I wasn't sure what parts to order so I called and spoke to a very talented lady who was able to guide me through and be able to place my order correctly. I was very pleased and that’s why I shop etrailer.com Thanks so much.
Randy
5/7/2010
The 4 flat wiring harness was a perfect fit. Came across etrailer.com, typed in my info, and found my match, paid online, everything went smooth. About 3 days later Ii received my wire harness. I pulled down my factory wire connector and plugged it right in. Thanks etrailer.com
Robert
5/7/2010
Probably the best customer service I have ever received from a company! I called 15 min before closing on Tues, spoke to a human, not a computer, had my questions answered and I was able to order my hitch that night. It shipped the next day and I had it by Friday. Thank you!
Sari
5/7/2010
Great website, great communication... Hoping my purchase ranks up there with the customer service... If so, I will definetly be back.
Trent
5/7/2010
Very good price and customer service is A1. Thanks.
Yvan
5/7/2010
Good website and excellent response from etrailer. We are very satisfied and happy with our experience, and would recommend etrailer to anyone.
Andrew
5/6/2010
Very nice to work with any very helpfull. Would recommend etrailer!
Brent
5/6/2010
All of your company's reviews online have said that your customer service was awesome. That's why I chose you guys over the others... And you are proving the reviews right! Thanks for the prompt and courteous response!
Clarence
5/6/2010
Very pleased staff very helpful, fast shipment. Recieved in short time. Installed myself in about 15 to 20 from start to finish. Will being doing a lot of purchasing from this company. Thank u for you service.
Herb
5/6/2010
An absolutely wonderful shopping experience from start to finish. It was easy to find and order the product. I called in once for customer support, spoke to a live person, big plus, and received quality information. The order was processed and shipped promptly and arrived safely. Thank you!
Jamie
5/6/2010
I am very impressed with etrailers and their service and product. I ordered a hitch and wiring for our 1998 Toyota 4 Runner. The shipping was free via standard ground. I got an email the day I ordered it saying they were upgrading the shipping to 3 day, were shipping it that day, still no charge. Sure enough, it arrived 3 days later. I installed it after dinner tonight. It looks great. We will test it tomorrow.
Jamie
5/6/2010
Great service, and thank you for the upgrade on shipping at no additional cost. Thanks again.
Jason
5/6/2010
Outstanding customer attention. It's the small things that count in life!!
Jeff
5/6/2010
I was impressed with the speed of delivery. I ordered at 1900 on 4 May and received the shipment on 6 May. Now that is what I call first class service!! The USMC hitch receiver cover is top shelf!
John
5/6/2010
Fantastic service I will not only get the product cheaper then I can purchase it at any store in the Lewiston Valley, they upgraded my shipping and will recieve it a 2 whole days earlier then expected. True CUSTOMER SERVICE…I will purchase everything from e trailer.
Mike
5/6/2010
This company is great. I ordered a trailer lock, and it came in 2 days. During that time they communicated by email everyday to give me status! Spend your hard earned money with people who care. Thank you.
Mike
5/6/2010
Shipping was fast. The trail hitch was top notch. I'm very happy. Thanks.
Paul
5/6/2010
I wanted to thank you for your help with this order. I received it on Wednesday as promised and I cannot be happier with the way the process worked. You are a delight to work with and etrailer.com will have my business for years to come! Thanks again!
Reed
5/6/2010
Easy and quick, what more could a man ask for…
Roy
5/6/2010
Everything was handled in a very professional maner. My order was shipped ASAP. It was delivered on time. Thanks to the person who was very nice to me on the phone. Thank you so much.
Shawn
5/6/2010
The trailer wiring harness for my Jeep Grand Cherokee worked out just right. Easy installation about 15 minutes thanks to your video. If I need any other trailer parts I will definitly order from Etrailer.
Verlon
5/6/2010
It was a pleasure to order from etrailer.com. Everything came that I had ordered and the time was excellent. I received the order 3 days after placing it. Thank you for the good work etrailer it is always a relief when things go right on an online order.
Gordon
5/5/2010
I have to say if the product is anything like the service, I will HIGHLY recommend your company in the future!!!
John
5/5/2010
I was looking for a hitch for our Prius and wanted the 1 & 1/4 opening. It looks like it will be simple to install when it arrives. Hope the directions are good. If not, I will call for assistance. This will allow us to move our bikes around a little more easily. The web site was helpful and I will come back again if I find a need.
John
5/5/2010
Very fast shipping, ordered May 3rd arrived in WI on the 5th. Accurate order, I forgot wiring harness, called and had it added without any problems, customer service top notch!
Justin
5/5/2010
I found etrailer by searching for a how-to video on YouTube. The instructional video was very helpful and their website is easy to navigate. They had exactly what I needed for a very good price. Their customer service is top notch as I received notifications every step of the way for my order. I would recommend etrailer to anyone and I will be making future purchases here.
Lucas
5/5/2010
Very fast service. Ordered my hitch on Monday and was delivered on Wednesday. The wiring was easy with good directions. The free shipping was a plus as well. Thanks for the good service.
Michael
5/5/2010
Always a Pleasure to Deal With. Fast Shipping!!
Neal
5/5/2010
Good job! I am impressed with the timeleness of you getting back to me and the timeleness of shipping.
Paul
5/5/2010
Excellent service, very accommodating and thorough! Would definitley recommend.
Rick
5/5/2010
I received my order and installed it yesterday, thank you for the very informative and fast service, I'm very satisfied and would recommend you in the future.
Stefan
5/5/2010
Thanks again for fast shipment of caps and seals, will get me going again, Like ordering from folks because orders are fast and correct, means alot to me to have things correct when sent by mail.
Virgil
5/5/2010
Shipping was really fast and a pleasant surprise. Will definitely make future purchases from etrailer.com. Ordered on a Friday and received my product by noon on Tuesday, extremely fast considering it was shipped across the country, very happy with this.
Andrew
5/4/2010
The product is very good. Easy to install, good price, good customer server, and fast shipping.
Apichai
5/4/2010
Thank you for your response and attitude toward your customers!
Bill
5/4/2010
Incredibly easy shopping experience. I placed my order in the AM, it shipped the same day and I was installing it 2 days later. Great communication from etrailer also. Huge two thumbs up for these guys.
Brett
5/4/2010
Thanks--great service you gave me!
Derek
5/4/2010
If the actual product trailer wiring kit is anything like the order process and installation instructions you provided, I will be a very satisfied customer. The instruction video on the web site saved me huge amounts of time and effort and made the installation very simple indeed. Thanks for the great customer service! I'll be sure to come back for anything else I need.
Douglas
5/4/2010
Fast, easy, friendly and will definitely use again!
James
5/4/2010
After I placed my order online last night I soon realized that I didn't order the wiring harness that I had planned to order. With one simple telephone call this morning I was greeted very warmly and was able to complete my order with no problem. So I would just like to say thank you to her and commend her on a very good job and my experience was great.
Jim
5/4/2010
Ordered Draw-Tite hitch on Friday, delivered on Tuesday and I had it installed in no time. Thanks for the outstanding service and great price! Everyone promises great service, but you guys delivered!
Jim
5/4/2010
I had watched the short instructional video on the E-trailer web-site and saw how easy it was to install, so decided to do it myself instead of paying the local RV dealer $200 just labor. The Prodigy Electric Brake control box arrived quickly and was installed that evening. I will shop at E-trailer again and tell my friends to shop there as well.
John
5/4/2010
I have done bussiness with etrailer for a couple of years, boy what a savings of time and I find there product quailty to be good. Thanks for being there.
John
5/4/2010
I received my hitch this afternoon and installed it right away - piece of cake. Thanks.
Matt
5/4/2010
Now that is what I call customer service. Thanks
Matt
5/4/2010
Easy, comfortable site to shop and navigate through as I set out to re-equip an E trac system in a recent used Haulmark trailer purchase. Next will be the electricals, lighting and a mini-shop for my Vintage motorcycles. 1st experience with etrailer.com….great so far.
Rex
5/4/2010
I was extremely impressed with the service. I ordered my trailer hitch on a Saturday evening, got an email that it was shipped Monday morning and received it Tuesday afternoon. I thought for sure it'd take a week at least. I wasn't in a rush to get it at all but was extremely happy with the quick service. I would definitely order from you again if I need anything.
Ronald
5/4/2010
The hitch cover I ordered arrived far faster than I had hoped 2 days after placing the order and was exactly what I was looking for. Great customer service as well!
Sarah
5/4/2010
Item was in stock and shipped immediately.
Bonnie
5/3/2010
I recently ordered some items from etrailer for one of my farm trucks. One of the items was not going to be available from the manufacturer for several weeks. On their own initiative, I was contacted by etrailer, and given some alternatives that allowed me to get what I needed immediately, instead of waiting. They could have just let me wait the couple of weeks, but instead they really went the extra mile, and assisted me. Great job, and I will definitely be using them more in the future.
Brad
5/3/2010
I like the email updates on my order, and appreciate the upgraded shipping. I liked my experience with you last year and I will be a returning customer as my needs dictate. Service makes a difference, yours especially.
Charles
5/3/2010
The follow up from etrailer.com was great. I will definately use you again! Received the hitch in 2 days with free shipping. Fit, finish and instructions are excellent. Hitch installed easily with hand tools in less than an hour and easy to install wiring. This was my second HiddenHitch product. I'll never use another.
Dennis
5/3/2010
Ordered a trailer hitch lock about 10am. The sales person checked the inventory, and immediately sent me an email. It shipped by 2pm and again I got an email with my order information and a tracking link. This is GREAT service.
Ed
5/3/2010
The hitch receiver took about 15 minutes to install. The instructions were perfect and the online video was great. I will recommend your company to anyone that asks. In fact I just ordered the Yakima Hold Up 2 Bike rack from your company.
Ed
5/3/2010
Your website rocks! I tend to exhaust countless hours searching for the best deal on the item that I want. I did go to a couple other sites before I came upon yours. Some had good prices, but it was the multiple pictures of the hitch installed on a vehicle like mine plus the access to installation videos that really sold me. I didn't need to look any further; I found the place that deserved my business. The price, selection, and free shipping didn't hurt either.
Greg
5/3/2010
Thank you for sending the shipping information. I really appreciate the quick service and good communication.
Justin
5/3/2010
After shopping around the net, I was looking for a no drill application, since I recently had shoulder surgery. Here was the best price for combo of hitch & wiring harness. Shipped fast, too! Even checked local store- mine is a special order- should be about a week and a half- plus around $125 to install both. Not only saving money & time, I plan on towing my boat by then!
Shane
5/3/2010
Ordered from Canada, great communication and received order very fast. This company is exceptionally customer orientated and the price is great. In the future etrailor.com will be my only supplier for my hauling needs. Thank you to everyone that worked on my order.
Terry
5/3/2010
Excellent experiance. Had exactly what I needed with the best explaination of product versus other that carried like item. Order was confirmed and delivered promptly. Will definatly order again from etrailer.com
Tim
5/3/2010
Your company is great. I ordered the trailer wiring kit on the 27th, received it on the 30th, and installed it on the1st. This is the third item I have bought from you and your service is great.
Don
5/2/2010
I ordered a wiring harness for Honda Element-price point was remarkable, instructions and install was a breeze- will definitely order more products and recommend this site to everyone.
Jeffrey
5/2/2010
They provided service above and beyond what I expected. I bought the wrong part and they caught my mistake and called me to correct it. What great service!
Mandie
5/2/2010
My experience with e-trailer has been great! They offer wonderful prices, fast shipping, and great products. I completely recommend them to anyone. I can do so much more with what I got than I thought I would be able to. This is a very professional experience and I will recommend it to everyone I know. Kudos to you, e-trailer!
Sergio
5/2/2010
I had ordered a wrong item, and in talking with the sales person I determined that I had ordered everything wrong for my car. She was very patient and helpful, even going and asking the installers a question for me. She went above and beyond to help me. I highly recommend etrailer. Also- in checking around, they have better prices. My order shipped the same day- a Saturday! This is a great place to do business.
Todd
5/2/2010
Service, excellent! Prices, excellent! Talking to a live person, excellent! Would I buy from etrailer again, you bet! Would I recommend them to others, yes!
Bob
5/1/2010
After many debates with myself and surfing the web, I find myself over and over again back here to ETRAILER and I ordered an AMP bed extender for my Ram and I hope that I enjoy it as much as I have exploring this site. You really can not beat the prices and the service that other sites have presented to me. Thank you and the staff for a real enjoyable experiance and you will be seeing me order more things fron this site. Thank you.
Jeff
5/1/2010
Just wanted to thank you and your team for the outstanding service I got. The Roadmaster brakets fit like a glove and I got them before the delivery date. It was the third set of brakets I have ordered from you and every time has been great.
Jeff
5/1/2010
Great service. Speedy delivery. Instructions complete with hitch but online video was better. Again will be glad to recommend etrailer to anyone.
John
5/1/2010
I received an e-mail telling me that one of the items I had ordered was not going to be available and asked if I would like an alternative item. After responding to this message to ship the alternative I received a message that my order had been shipped. This message was sent to me on 4/28 at 1:36 pm. I received the shipment at 3:00 pm on 4/30. EXCEPTIONAL SERVICE!
Ken
5/1/2010
This is the first time I have ordered a product from etrailer. Of course being the first time, I was initially hesitant. I ordered the Masterlock Hitch Alignment and Backup camera. etrailer immediately sent an order confirmation email following up with shipping & tracking emails. I received the product within a couple days and it was even free shipping. Great customer service and I am completely satisfied. I won't hesitate to order from etrailer in the future!!
Michael
5/1/2010
The people were good to work with, and the product was just what I was looking for.
Warren
5/1/2010
Shipping was fast ordered on a Monday morning, shipped within 6 hours of the order, and delivered on Friday. Customer support was outstanding, emails confirming the order as you would expect, and two more emails cofirming shipping details. 2008 Volvo XC90 - Installation was a breeze it took more time to take the photos of the install, than the actual install itself. The trailer hitch looks perfect, as if from the factory, less the much more expensive, and ridiculous price. Etrailer.com knows customer service, top notch in my book! Keep up the good work etrailer.com…
Aaron
4/30/2010
This was the second time I bought from etrailer.com. I ordered online and I got it delivered fairly fast. Items as described. What more can you ask for? Oh, price? The lowest I found. Very easy and pleasant!
Adrian
4/30/2010
Wow! Super fast shipping and excellent customer service! Highly recommended. Thank you.
Beau
4/30/2010
Great service!!! I ordered my hitch on Tuesday Afternoon and when I got home Thursday it was on the front porch. I installed that night. Thanks for the GREAT service!!!
Bryan
4/30/2010
I ordered a trailer harness adapter which was priced very competitively. It was not only shipped promptly, but was upgraded from standard shipping at no extra charge and I received it in 2 days. Thank-you!
Craig
4/30/2010
Great customer service. The person I talked to was able to get my shipment out that same day even though I called a little late. Would definetly order from this company again.
David
4/30/2010
Thanks for the shipping up-grade! I would like to express my thoughts on your company's Outstanding Customer Service, After the Sale Communication and WebSite. All Are Awesome in my book! Love the Website very well done. I build Webs for my clients and can truly appreciate the work that went into yours. I could have purchased these products almost any trailer supply on the web, but your site intrigued me.
Doug
4/30/2010
As with my previous order, I got exactly what I ordered with no unpleasant surprises or delays in shipping!! I continue to be a loyal customer.
James
4/30/2010
Just wanted to thank you so much for the fast shipping for my order. Everything arrived and installed perfectly! Just wanted to let you guys know, I will be recommending you on the forums of ScionLife.com! You guys had the only custom Scion xB trailer, so please don't discontinue it! Thanks again!
John
4/30/2010
My shopping experience with etrailer was all good. Site is easy to navigate and find what you need and the prices were the best I found anywhere. After I placed my order they were quick to ship and I got my order in less than a week after I placed my order. I am very impressed and pleased with etrailer.
Kent
4/30/2010
My shopping @ etrailer.com has been great! Fast service and great prices. Thanks to all.
Larry
4/30/2010
I have to admit I was very impressed with the whole experience with etrailer and the quality of my hitch. Everything bolted on without a problem. They even sent wire to pull the bolts through the frame. All the wholes lined up perfect. I did everything for more than half the cost of having a local shop install it. Your web site even helped when I had Questions on the wireing. THANK YOU !!!
Rick
4/30/2010
Wow! You guys are amazing! This is the best online buying experience I have ever had… the price is right, the communication is excellent and the service is fast. I wish all online stores could follow your model.
Sylvain
4/30/2010
Good price, free shipping, no tax, personalized customer service. It's like winning the lottery.
Tony
4/30/2010
eTrailer has a great product selection at very competitive prices incl. shipping and go out of their way to provide excellent customer service. I will be back.
Anders
4/29/2010
Once the product was recieved by the manufacturer, shipping was very quick, I even got both packages a day early! Etrailer representatives were always available to answer when I had questions about my status and were very curtious with me. And finally the product was a perfect fit, exactly as expected, and the super low price plus free shipping made it a great deal. Bottom line: etrailer is THE company to deal with when purchaseing aftermarket parts, interior upgrades, and most of all towing accessories.
Andrew
4/29/2010
Good service, good product and prompt delivery.
Bill
4/29/2010
So far, my experience has been excellent. I had originally ordered a hitch for my car and a bike rack with a hitch and bike cable lock on a Friday morning. I received a call a few hours later about my order. When I got back with etrailer, she let me know that the bike rack I ordered was not compatible with the hitch. She recommended a different rack. She also informed me that the bike rack was back-ordered, and would be in about a week. She sent the hitch right out which gave me the time to get it installed before my bike rack gets here. I am still waiting for my rack, but I am sure that it will get sent out as soon as it arrives at their warehouse.
Brian
4/29/2010
The installation of this hitch was very easy. The sales person was very helpful. Thanks for great service and a great product.
Clarence
4/29/2010
Experience was great. Everything received as ordered. Shipping was prompt. Customer service was a great help :)
Doug
4/29/2010
An easy company to do business with. Prompt shipping, good customer service and overall pleasant dealings.
Frank
4/29/2010
I am from St. Catharines, near Niagara Falls Ontario, Canada. Ordered Drawtite Class 2 Hitch, wiring and draw bar online. Received package in 4 working days from order. GREAT SERVICE! The installation of both the hitch and lighting was a breeze. Having the video on line was a real bonus. Nothing like seeing it done. Very pleased with the product and service. Highly Recommend!
Gerry
4/29/2010
You guys are simply too slow at filling an order!!!! It has been 41 minutes since the order was received until notice of shipment. I am kidding of course. Outstanding service. Thank you.
Irving
4/29/2010
Almost to easy, easy to buy, easy to install, and a great hitch!
Mario
4/29/2010
I ordered a hitch at 4:00 pm Tues. and it arrived at 2:35pm Thurs., less than 48 hours and I'm about 1,000 miles away. You people are FANTASTIC. THANKS!
Paul
4/29/2010
I want to thank all people involved with making my wiring experience of my Chrysler Pacifica stress free and, if I may, fun. When I first saw the massive amount of wiring required to run from here to there and back again, I was concerned. I hate the idea of splicing wires and when I saw you had a video of what I needed to do to wire my car BEFORE I ordered or received my harness, I was sold. Your company deserves an A+ for ease, piece of mind, and service to the customer. I rebuild cars/trucks for a hobby and read off road and car performance magazines yet did not see your ad, I found it through a random search online. Once again, thank you.
Paul
4/29/2010
The transaction was easy, communication was excellent and the cargo carrier arrived 2 days after completing the order. eTrailer is an excellent online retailer!! Thanks!
Ron
4/29/2010
I placed the order on a Friday and to my suprise eTrailer got it shipped that day. I received an email with the tracking number and eTrailer had the best price for the product I ordered. I could not be more pleased.
Scott
4/29/2010
Quickest upgrade ever. 5 min and the trailer had working lights - thanks.
Sid
4/29/2010
Someone at the company pro-actively notified me that the shipping was delayed, which I really appreciated. It was clear that when the items came in, they were shipped on a priority basis to me and I received them in time to use them. I will definitely shop at etrailer.com again if and when I am in need of any product that you sell. Thank you!
Steve
4/29/2010
Thanks so much for the great customer service!
Thomas
4/29/2010
Great prices & fast shipping thanks a bunch!!!!!!!!!!!!
Barbara
4/28/2010
Very good communication with the saler, fast shipping. Thank you.
Claude
4/28/2010
Wow! This is my first time buying a trailer hitch and etrailer.com made it incredibly easy. The website helped me get an idea of what I probably needed, but I called to talk to a product professional and make sure I had it all straight. The rep talked me through everything and gave me knowledgeable recommendations. Everything shipped same day and arrived early!
David
4/28/2010
The hitch for my wifes 2010 Honda Fit and the auto tag we ordered arrived today. Both were in excellant condition and exactly what we wanted. They were even delivered early thanks to the person who upgraded our 5-7 day shipping to 4-5 days. What a great way to treat your customers. This is my first order but certinaly not my last.
Dwight
4/28/2010
Very easy to find what you are looking for. Excellent response time. Friendly, courteous, and very helpful staff.
Gene
4/28/2010
I received my trailer jack on Monday 4-26, very fast shipping. The jack is the exact length I needed for my trailer and am very happy to have found your business. Thank you very much.
Henry
4/28/2010
I have to truly thank, my customer service lady for her professionalism, patience and for being so knowledgeable about the products offered at etrailer.com. The website and the company is not only awesome but are so informative on the product that are being offered. The videos, pictures and the ease of use, not only drew me to the site but to make my purchases and definitely will recommend my friends, family and anyone looking for help with purchasing a hitch and/or a bike rack. Etrailer is a one stop shop and that is what many people look for when making purchases. One place to get everything they need and final. Thank you so much for such a great experience and for having such great and knowledgeable employees.
Jose
4/28/2010
etrailer.com has, bar none, been the best retailer I have ever purchased from! They are extremely helpful and let you know where your order stands every step of the way. That is why I keep coming back and recommend it to my friends!
Mike
4/28/2010
Super fast... received my hitch the next day! Was notified promptly and courteously as the order was processed and shipped. Honestly best online shopping experience I have ever had! Thanks!
Mike
4/28/2010
I can not say enough good things about this purchase! First of all everything arrived in about 5 days. Etrailer upgraded my shipping for free! The wiring harness was a snap to install - I was totally amazed that this harness was actually designed to fit my car! The Draw-Tite Class I Trailer Hitch Receiver was also a perfect fit - Total install time was about an hour!! Over all the entire shopping / receiving / installing experience was wonderful. I wish all my web shopping went this well. Thank you Etrailer.
Richard
4/28/2010
The Stowmaster tow bar fits well. The order took less than 5 day from order to receipt with tracking made easy. All in all my experience with Etrailer was outstanding.
Sullivan
4/28/2010
I purchased a bike rack. It is perfect for what I wanted. Sturdy and easy to put together.
Ann
4/27/2010
Lower price than Mfr suggested price. Easy to find and compare hitch alternatives on their web site. Had everything I needed including wiring and hitch cover. Shipped in a day. Prompt notification by email and tracking works perfectly. I am very satisfied.
Bill
4/27/2010
Thanks for excellent customer service.
Brian
4/27/2010
Thank you so much and everyone that helped me at etrailer. I got my tires just in time for my trip, I am very pleased, thanks.
James
4/27/2010
Thanks for the flawless and prompt service.
Richard
4/27/2010
My customer experience with etrailer was simply outstanding! I hope that some folks that see this work for big box stores so that they can witness how a customer should be treated. In summary, great prices, fantastic customer service and super fast shipping will ensure that I will be a returning customer. Thanks etrailer!
Roy
4/27/2010
I haven't installed what I ordered yet, but I can sure tell you if you need something in a hurry, eTrailer can get it to you. I ordered some items on a Friday, and the hitch arrived on Tuesday. Not bad for over a weekend.
Walt
4/27/2010
I bought a 4 pin wire harness. Shopping here has been a great experience. The quick email response with order status and shipping/tracking details was comforting. Service was quick and there was even a free installation video that you can watch before purchasing. It looks like you pretty much have it all covered in the trailer arena. I have already recommended you to my friends.
Wes
4/27/2010
Great price with fantastic service. My brake controller shipped fast and arrived as ordered. I tell all my friends to go with etrailer.com
Aaron
4/26/2010
Easy to use web site. Has the right ball mounts needed for special needs vehicles.
Bill
4/26/2010
I couldn't be happier with my decision to buy from etrailer.com. Honestly, it was the price which made me purchase but it's the support after the sale which will make me buy again. It's that kind of service which will make me recommend etrailer to my friends and buy from them again! Thank you etrailer!
David
4/26/2010
Good work! You made placing the order a pleasant experience.
Don
4/26/2010
Great communication. Some items were not in stock and delayed - but I knew what was happening because of communication and was given options for split ship. Good stuff.
Eric
4/26/2010
Thank you for the update and also emailing the tracking information once the part does ship. I really appreciate you staying on top of this for me!
Jeff
4/26/2010
Thanks for the quick service. I ordered parts that could have sourced out locally, but saved $50 using etrailer. The help that I recieved from the sales person made the whole online experince pleasant. My order came in earlier than I expected. The parts were just what I wanted. I would rate my whole experience at a 10.
John
4/26/2010
The part was easy to find and easy to order. Processing and shipping were quicker that expected. Great job!
Larry
4/26/2010
I ordered a Fulton duel wheel swing up jack. I'm very happy with the transaction, it arrived very quickly. It is very well constructed.
Lisa
4/26/2010
Just wanted to say thanks for the prompt and courteous service. Installed and running the road again.
Mike
4/26/2010
This is the second time I have ordered from your company and I have received super customer service BOTH times!! Keep up the good work.
Patrick
4/26/2010
I have used etrailer.com for the purchase of 3 different hitch systems and not only did I get a great deal, the service and product was touch notch. I have received my hitch with in a week.
Rick
4/26/2010
I got just what I ordered, it came when they said it would, it cost what they said, and with free shipping. In other words, what you would expect every other place you order from to do.
Robert
4/26/2010
The people at etrailer were great. The product was a great deal, even when shipped to Canada.
Thomas
4/26/2010
Excellent service. Delivery was very prompt. Installation directions very clear and straight forward.
Willard
4/26/2010
Am very pleased with etrailer - have placed two orders and they have been filled and shipped promptly - the follow-up by email in both cases has been great - thank you!
Doug
4/25/2010
Came when you said it would.
Greg
4/25/2010
etrailer upgraded my shipping without my asking for free! My Swift Hitch backup camera got here quicker than I expected and works perfectly. Makes hooking up with my 4x4 pickup a breeze! No more in-and-out to see if the trailer is lined up. 1 shot and you are ready to hook up and go. Etrailer is a great place to get your trailer gear.
Gregg
4/25/2010
Best prices on the web and super fast shipping with free upgrade! Great communication also. Thanks guys!
Jason
4/25/2010
Service was excellent, prompt communication, shipment and delivery.
Michael
4/25/2010
Ordering process was very easy.
Rick
4/25/2010
It was very easy to order, the prices are the best, and it came when they said it would. What more do you need.
Dave
4/24/2010
Great experience. I don't know squat about this subject, but needed a hitch for my Xterra. The salesperson did it all for me.
Lovina
4/24/2010
The tailgate lock shipped very fast. The lock was easy to install and works great. I appreciated getting the up to date e-mails of my order. I would definatly order from etrailer again.
Luke
4/24/2010
Another fine shopping experience. Thank you etrailer.com
Thomas
4/24/2010
Incredible! The receiver for my new Silverado arrived in 2 days. I went in my garage this morning with a half-dead flashlight, a 1/2 ratchet and a couple of sockets and installed my hitch in less than 10 minutes!! The description let me buy with confidence - another internet seller told me this part number wouldnt work...HAAAH. Glad I bought from etrailer!!! It really does look AWESOME!
Tony
4/24/2010
Products arrived as ordered. Will order from etrailer.com again.
Anthony
4/23/2010
Ordering was easy, shipping was easy. The company personnel emailed after the order was placed, and kept me up-to-date to the status of the part ordered. Then UPS kept me up-to-date, received within 4 days with standard shipping. Last but not least!!! It was the right part!!! Just as described on the website.
Bob
4/23/2010
I think the price was amazing and a fast ship.
Chris
4/23/2010
Thanks, etrailer is GREAT to work with, that is what keeps bringing me back.
Doug
4/23/2010
In my recent brief experience with ETRAILER.COM, ease of doing business was comfortable. Was impressed with web sight arrangement and especially the videos, which clarified many questions as they came up. The phone courtesy of sales staff was outstanding also the sales personnel were friendly and thoughtful and were quite knowledgeable of the many products they carry. I would recommend ETRAILER.COM to others.
Jack
4/23/2010
Etrailer is amazing.... I ordered on Wednesday and had the hitch Friday.... Easy install, No problems... Thanks Etrailer!!!!
Jon
4/23/2010
Great customer service, shipping notification, installation instructions…this is great! I will definitely order from etrailer.com for all my trailering needs. Thank you!
Jonathan
4/23/2010
Amazing service. I received my order less than 48 hours after I placed it with etrailer.com. They followed up multiple times during the process from order acknowledgement to shipping information. Very pleased.
Richard
4/23/2010
WOW very fast shipping, very happy, hope to buy more parts as needed in the future from etrailer.
Roger
4/23/2010
Great company to deal with, fast service.
Sal
4/23/2010
Awesome Experience. Fast shipping good communication. I knew what the part I needed looked like, but was unsure specifically what to order. The youtube video showing the part matching what I needed and its installation made ALL OF THE DIFFERENCE in the world.
Shawn
4/23/2010
Great service, price, products and delivery.
Tom
4/23/2010
Website is easy to navigate. Great description of product and fast service. Order was shipped the day after purchase. Great first experience with etrailer.
Trevor
4/23/2010
This got here lightning fast, thanks for everything.
William
4/23/2010
Great service had every thing in stock. Thanks.
Alton
4/22/2010
ETrailer is a company run by people who care about the customer and they stick to their word. This is the third time that I have ordered from them, very good price, low cost shipping, and on time deleverys. Hate to say it but I bypass a local trailer supply because they don't count their customers first.
Bud
4/22/2010
Service could not have been better. Fair price. Could not find part anywhere else. Quick delivery. I would definitely shop here again.
Charles
4/22/2010
Great job, this is the second hitch I purchased. Easy to install.
Dante
4/22/2010
Great prices and very fast shipping. Thanks for the great service.
George
4/22/2010
Very happy with etrailer very fast processing and delivery. All ways kept me up on how my order was going, very easy to track my order. Thank you.
Greg
4/22/2010
My hitch was easy to order, I had a tracking # quickly, it came in less than 3 days. The installation was simple. It said it would take 40 minutes and it took 40 minutes, start to finish. I'm very impressed, I've already referred a friend. I give etrailer.com an A+
Jeff
4/22/2010
Easy and fast to complete. I think after you shop equipment then its all about price. Another reason to shop etrailer.
John
4/22/2010
Great customer service, can't wait to install my hitch.
Jon
4/22/2010
Great quality merchandise coupled with fast friendly service is a winning combination that we appreciate. We will be shopping with you again. Thank you for a great buying experience.
Larry
4/22/2010
Excellent customer service. I got my part when I was told it was being delivered.
Oscar
4/22/2010
Thanks so much, I am totally impressed with the service...the hitch showed up the next day! I have recommended you guys to a buddy of mine and he purchased a hitch through you and I just ordered ordered a bike rack...thanks!
Paul
4/22/2010
Best prices around by far, and quick shipping, great communication. I'll be ordering more in the future from you guys for sure. Thanks!
Ryan
4/22/2010
Fast shipping, and a very nice packing job.
Sam
4/22/2010
I am really happy with my order, Rims are heaver made than some so was well pleased, All my order was sent and was here in short amount of time, also at no cost!! I will help to send other folks your way!!
Virgil
4/22/2010
Super Fast Shipping. Thank You.
Wayne
4/22/2010
Found the part I needed and did not have to order the whole tow bar. Very knowledgable sales rep on phone. Very helpful, look forward to ordering again with this company.
Alvin
4/21/2010
Over all a good place to shop. I would purchase from Etrailer again.
Charlie
4/21/2010
Thanks very much for your very knowledgeable help with all my questions. Your speed in processing the order was vital in preparing for our trip. Will gladly recommend you and company and would place orders with you in the future. Again, many thanks.
Chet
4/21/2010
Easy transaction. Good prices fast shipping. Will shop here again.
David
4/21/2010
I ordered a Valley hitch for my 09 Acura MDX on Monday and received it just 2 days later! Very knowledgeable and friendly on the phone helping me decide which hitch was best for my car. This was my second order from etrailer.com and both experiences have been flawless!! Most competitive prices on the net. Purchasing from them in the future will be a no brainer!
Jason
4/21/2010
Great service.
John
4/21/2010
I think your company's customer service is great! Thank you for your exceptional customer service. I would recommend you to anyone.
John
4/21/2010
This is my fifth order and I am very happy with etrailer.....GOOD prices and VERY fast shipping. I always compare prices before I buy and other places get you in shipping cost so etrailer has always had the best price.
John
4/21/2010
Great experience so far. I like the fact that you have installation instructions and videos on-line. Without that I would probably not have purchased from you and have just had someone install this for me.
Matthew
4/21/2010
I ordered parts for my trailer on Friday morning, they were shipped that day and I had them on Monday! Loved that fast shipping and the helpful videos on your sight, will definetly buy from you guys again!!
Michael
4/21/2010
My shopping experience with etrailer has been top notch thus far! Looking forward to receiving and installing the unit.
Nick
4/21/2010
I was quite pleased...my order was filled and shipped fast, it arrived as scheduled and the products were just as described. I like these guys.
Phillip
4/21/2010
Sometimes, at 60 yrs, you sort of forget to do something. I'm about to take a F-450 with slide-in camper and 28ft car hauler for several thousand miles and on Saturday, it dawns on me that I forgot to get the weight distribution hardware. 5 days till I hit the road and I forgot. On Monday morning I call in, and an agent helps me find everything that I need and gets in touch with the warehouse. I pay a small Express fee of something like $14 and everything arrived today, Wednesday. THANKS!! I'll gladly do business with you again!!
Rip
4/21/2010
Absolutely great!! Couldn't have asked for more. Great communication. Let me know my order had been processed and shipped. Fast shipping, ordered it on Saturday, got it on Wednesday. Exactly what I needed, easy to install the video was very helpful and works perfectly. Extremely pleased. Highly recommend.
Robert
4/21/2010
Great site! I will definitely recommend your site to my family and friends.
Brian
4/20/2010
Etrailer was very easy to deal with and was extremely efficient in processing my order and getting the item to me. It was a very pleasant business transaction.
Dave
4/20/2010
Whoa! Very prompt service....ordered and shipped the same day...can't beat that for service....I do appreciate it!
Frank
4/20/2010
Thanks to etrailer for the free shipping upgrade on my order for a Diversi-tech adjustable ball mount. My order arrived in just 4 days. The Diversi-tech adjustable ball mount has several unique features and is very nicely made. I haven't used it yet but it looks great on my van.
Gene
4/20/2010
Once the hitch arrived, I installed it in 30 minutes. It looks great, and I appreciate the convenience of buying on-line, with such a fine result. Thanks again!
Jeff
4/20/2010
Excellent. Ordered and delivered. Another order will be placed soon.
Kevin
4/20/2010
The site was easy to use. Yours was the best price that I could find online for Draw Tite, and the pop up that allowed me to spend less on another item than the cost of the shipping to get free shipping was a huge plus.
Mack
4/20/2010
Thanks you for the extra effort, that is the kind of folks I will do business with again, good old fashion values are not dead just hideing and you represent your company very well, I will order from you again.
Mike
4/20/2010
Impressed! Went right to the website and quickly found the part I needed. Prompt email from your shipping department! I would definitely purchase from etrailer again in the future. Thanks for a great experience!
Paul
4/20/2010
Excellent service! Many thanks to all of the staff at etrailer. Will not hesitate to order from them again.
Steve
4/20/2010
I ordered a trailer hitch from etrailer.com and was pleasantly surprised at the responsive and accurate follow up. The price was as stated. The delivery was precisely as stated. The potential opportunity for personal followup with a person at etrailer was directly available at all times. Great experience….will order from them in the future as first choice!
Walter
4/20/2010
Good Shipping. Good Price. The product was easy to install and works great. I was expecting a lot more hassle. Worth every penny.
Brian
4/19/2010
Thank you, I have ordered from e trailer before and was amazed at your quick service and great follow up.
Eric
4/19/2010
The e trailer website was easy to navigate, the vehicle selection process was easy, the items selected were in stock and shipped promptly. And the price is the best. It took all of 35 minutes to install a class 2 hitch on my Equinox including the electrical. Buy here, you won't be sorry.
Faron
4/19/2010
Excellent transaction. Pleasant and efficient customer service. Ball mount was as advertised and at a reasonable price. Will definitely recommend!
Larry
4/19/2010
I really appreciate the update & great service I've experienced. Thank you!
Nathan
4/19/2010
Thank you very much, I'm glad to have found your site and a great shipping deal ;)
Rich
4/19/2010
I have shopped for years and I have never enjoyed a purchase more than with etrailer.com. All the people I have talked with were very knowledgeable about their products and also plesant to work with. This was a true shopping pleasure. Did I mention the GREAT price!
Rick
4/19/2010
E trailer.com is prompt,efficient & very reasonably priced with a great selection of all your truck and trailer towing accesories. I'm very pleased with my experiences with E trailer.com
Steve
4/19/2010
These people ROCK! Theyre nice, professional and the communication is beyond belief! I asked a question, half expecting to not get an answer, and the question was answered by someone right away! Lightning FAST shipping too
Terri
4/19/2010
Fantastically quick service! My order was placed immediately and notification of progress receipt, shipping, etc. was provided to me several times. I received my item within 3 days of placing the order. Additionally, etrailer has very competive prices. THANKS!
Denny
4/18/2010
I needed a hitch for a Chevy HHR and found the best price and free shipping at etrailer.com. Very easy to install and add wiring harness.
Dick
4/18/2010
Great to do business with. The trailer hitch and wiring was real easy to install. Instructions were real clear. I installed the Curt Class II hitch with the T-One connector w/upgraded circuit protected moduLite on a 2010 Ford Taurus. Looks great on the car hardy noticeable on the car.
Gerald
4/18/2010
I had an excellent experience buying a Curt receiver hitch from etrailer. Its price was the lowest among Internet sites, placing my order on line was seamless, confirmation of the order issued within a day, as did shipping confirmation. And the product arrived in Minnesota by UPS within three days after I placed the order. How good is that!!! Congratulations, etrailer, on your performance.
Gerald
4/18/2010
Superb customer service. I placed an order just a few days ago. Received the hitch, wiring, etc right now quick in Minnesota. Everything worked as it should, hitch looks great, works great. One happy customer. Thank you!
Kelly
4/18/2010
I received my order last week, thank you! It works perfectly! I am very happy with my purchase. Again, thank you!
Russell
4/18/2010
Great service and the brake parts were a easy install.
Tracy
4/18/2010
I am very satisfied.
Herb
4/17/2010
I just want to say Thank you. I will tell all my friends and family about your company. We were very happy with our service and our product came very fast. The price was l great. Thank you again.
Jack
4/17/2010
All the parts I needed, great prices, and great customer service. I decided to add 2 more items and was assisted by a sales lady who handled everything. Thanks!
Ken
4/17/2010
Saved over $100 from dealer cost for the part and install fee and it only took me about 15 minutes to completely install, secure and clean-up. It works PERFECTLY!
Lee
4/17/2010
This is the second time I have ordered from etrailer. Excellent customer service and products. Always get a personal email regarding my order and shipping status. Very satisfied customer.
Peter
4/17/2010
Best site yet. Keep it up.
Philippe
4/17/2010
My order was handled very well, from placing the order to receiving my trailer hitch. It met my epectations and I was really pleased to see the sticker stating made in the USA. At first I visited a business who installed hitches and got an estimate for my vehicle. I saved over $250 dollars by purchasing your hitch and it was easy to install myself. Thank You.
Samuel
4/17/2010
I received my order in a timely fashion. It was amazingly easy to install. The online video directions made it very simple. Thanks for the great web site, great products and online assistance with installation. You guys are the best.
Tom
4/17/2010
This was the best service ever.
Brain
4/16/2010
etrailer had everything I needed. I received the parts days before I anticipated having them. Everything was included and it was a breeze to install. Thanks.
Carty
4/16/2010
Fantastic job, Faaasst Service. Thank You !
Dale
4/16/2010
Excellent communication, great price.
Doug
4/16/2010
They were promt with my order. When the factory was late in shippment to Etrailer. They promptly notified me as such and then told of the shiptment. I was then able to track the shipment. I will not hesitate to purchase from them again.
Douglas
4/16/2010
Great Guys and Gals to deal with! Fast efficient and courteous!
Dwayne
4/16/2010
Service was good on the phone, the item was shipped right away and arrived in good time. Haven't put it on yet but appears to have all ordered parts. Very satisfied with service.
Jeff
4/16/2010
Products work great and the shipping was done really fast. I would definitely reccoment doing business with this company. Items that I ordered were accurately pictured and described and the customer service is great!
Joey
4/16/2010
I really appreciate the fact that you upgraded my shipping to three days at no cost to me. When I need something for my 5th wheel your site will br the first one I check. Your prices are very reasonable also.
Rick
4/16/2010
I have never had a better experience online shopping in my life and I do a LOT of shopping online. THANKS!!!
Samantha
4/16/2010
All I can say is outstanding. The service and turn around time from ordering to product delivered to my front door was a great experience. I could not be happier. Great company to do business with.
Tim
4/16/2010
Thank you and I would happily recommend your company to anyone. We had a high level of service, and frequent updates.
Vishnu
4/16/2010
Extreamly satisfied with all the products I received. I ordered standard shipping and got everything in 2 days. Great customer service.
Bruce
4/15/2010
Great selection of quality items and best of all excellent service. Ordered item spare tire cover on Monday and received on Wednesday… the same week.
Carl
4/15/2010
Holy […], that was fast shipping! Great price too. I'd say you can't go wrong with etrailer.com
Darin
4/15/2010
Very fast response, It was packaged very well. Vent cap fit as expected & only took a minute to install. Im pleased with etrailer and when I need something else I'll be checking with them first. Thank you.
Dean
4/15/2010
Excellent customer service & fast shipment.
Gary
4/15/2010
The service was very fast. Even when there was a problem with an address, they communicated immediately to resolve it. Once resolved, the order shipped and received product in no time. Very nice and reliable.
Harold
4/15/2010
Thanks! It is a pleasant surprise for somebody to over deliver these days. I truly appreciate it and I will send some future business your way.
Joe
4/15/2010
Excellent web site, I easily found the trailer light I was looking for, even though I had no model number available. The detailed drawings, both side and plan views of the light and connecter prong arrangement allowed me to identify the correct replacement. The item shipped out within a few hours of me ordering it!
John
4/15/2010
It's been very easy to order exactly the parts I need. Shipping has been fast and very reasonably priced. I would highly recommend this retailer. If I need more parts, I won't hesitate to shop here again.
John
4/15/2010
Absolutely incredible service. I actually installed this in 20 minutes by myself before I left for work this morning. Thank you.
Michael
4/15/2010
I'm glad I called and got the right type of tire for my trailer. I was getting ready to buy them just from the website and I would of ended up getting the wrong type of rim. Thanks so much for answering my questions.
Mike
4/15/2010
My small online order was processed in a matter of hours - am very impressed indeed.
Paul
4/15/2010
etrailer went above and beyond the call of duty with my very first order placed with them. I placed order 0400hrs. the 15th and it was shipped by 0700hrs. same morning. They moved my shipping from 5 to7 day to 3 to7 day @ no extra charge. Their prices are execellent, entire web site interface is execellent including the FAQS answered by their experts that will answer just about any question you have. Will use etrailer again, have bookedmarked it already. Thanks etrailer for the great service.
Robert
4/15/2010
Fast responsive customer service, had part at a great price I couldn't find anywhere else. Upgraded my shipping for free to express. So far a great company to do business with.
Scott
4/15/2010
So far so good. I got an email on the 13th saying that my order was shipped and I received it on the 15th. It took me about 15 to 20 minutes to attach the trailer hitch to my car and tomorrow I will add the wiring. The was price was good too. Thanks.
Todd
4/15/2010
My experience was definitily a 5 star. They were very helpful in answering my questions I had regarding which product of two choices I wanted to purchase. I was really surprised when the products were delivered to my door in 48 hours after purchasing.
Wayne
4/15/2010
Unbelievable! Etrailer had incredible selection, in stock, and I received my parts in approximately 36 hours and only paid for 2nd day shipping. Everything was packaged very well, priced very reasonably, and included several sets of clear installation instructions. I will definitely order again instead of even driving a mile down the road, where […] doesn't even stock most of what I need.
Cory
4/14/2010
Man these people are fast! And at least the hitch I bought fit, no problem. Great to do bussiness with you.
Glenn
4/14/2010
Fast Responce with shipping information. I relly like that.
James
4/14/2010
etrailers fast and friendly service makes finding parts for your project easy, with their fast shipping takes the work out of gathering the parts.
John
4/14/2010
Everything worked out as well as could be expected. Thanks again for your dedication and extra attention that day. We were able to trade our '02 travel trailer for a new Montana fifth wheel camper as a result.
John
4/14/2010
Ordering a wiring harness for my CR-V was easy. The price was the lowest that I could find on the net. Payment was easy and, with the shipping tracking which I really like. It should be here today. Three days is awesome.
Marland
4/14/2010
I was very happy with the service I recieved from my customer service person.
Ralph
4/14/2010
Outstanding service, excellent products, best prices, and free shipping over $150. What more can you ask for!! Keep up the great work etrailer!!
Richard
4/14/2010
Extremely pleased at the service - and product. Customer service reps kept me apprised at every step, and there were no delays in shipping the items. I strongly recommend this company!
Rose
4/14/2010
The prices were very good. The site was easy to navigate through. The shipping was incredibly fast. I will be back when I need to order parts for my RV.
Tony
4/14/2010
The shopping experience was very good. The web site is easy to maneuver through and find what you are looking for. Obviously, the price was excellent because there are many other sites carrying the same type of products. The etrailer.com employees kept me up to date with the status of my order. I can't wait to get my ladder rack. Thanks, etrailer.com.
Carmen
4/13/2010
By far the best rack Ive ever bought and well worth the $$ paid.
Daniel
4/13/2010
The ease of the web site is great, selection and prices are great too.
Dedrick
4/13/2010
Quick shipping and a great product. Works perfect. Thanks!
Doug
4/13/2010
I went to etrailer and got everything I wanted hassel free. It was a pleasure to do business with you.
Frank
4/13/2010
I love the bike rack I bought from your company. It was exactly as described on your web site, and arrived quickly after the transaction. Thank you for the express shipping!
Joan
4/13/2010
Customer service is OUTSTANDING! Shipping was Super Quick. Great company to do business with. A+
John
4/13/2010
Great price. Fast service. Can't wait to receive our stuff.
Susan
4/13/2010
So far so good, easy website to navigate, great updates via email, so far couldn't be happier, next will be to install it and see how it goes, Thanks.
Charles
4/12/2010
You surpassed my expectations...you did as you said and it was good...I'll come back if I ever have a need...Thanks.
Donald
4/12/2010
Shopping at etrailer.com is easy and without hustle. I recommend this site to others.
Jose
4/12/2010
Ordered hitch and wiring for 05 Hyundai Tucson. Put the hitch on Saturday morning in about and hour and then did the wiring that afternoon and that took about an hour also. Everything fit and worked great. Customer service even called me to tell me I ordered the wrong size ball before shipping. They got the correct size and then shipped the order. Great job!! Etrailer is the best and would buy from them again.
Larry
4/12/2010
Excellent product. Exceptional service, shipping, price. One of the best companies in the market to deal with. 5 Stars
Micah
4/12/2010
Just wanted to say thank you for great service on my order. I ordered online Friday around noon, received email confirmations by the afternoon received a tracking number. Wednesday evening, the rack was at my home in S. Florida. The rack went together easily and I like how it compliments the 4Runner instead of overwhelming it. I'm looking forward to loading it up and going camping!! Thanks for an easy order process, prompt shipping, and communication along the way.
Philip
4/12/2010
Wiring harness arrived. Thank you again for another great transaction.
Glen
4/11/2010
Trailer hitch fit perfectly! Great system! Thanks!
Scott
4/11/2010
These guys are super sellers! Fast transaction, shipping and customer service. Also, very fair prices. I will do business with again! Thanks !
Jim
4/10/2010
Great service. Perfect fit.
John
4/10/2010
When I called etrailer, the phone was answered promptly and professionally. The customer service person was very knowledgeable and although she didn't have the info on the unit, she made a call and filled me in. When the unit was located, she made arrangemens for the shipping and called me to let me know. Excellent job.
John
4/10/2010
The price for the brake controller I purchased was far lower than that charged locally. Furthermore, the shipping was even faster than promised. I'm very pleased.
Larry
4/10/2010
This carrier is great. Quality and affordability, makes this a great deal. Looks very stylish on my Jeep Compass. Took about 30 minutes from box to vehicle.
Michael
4/10/2010
I had a great experience with the folks at etrailer. I ordered a hitch along with a bike rack. Their communication through each step was fantastic and shipping was very prompt. A great company to do business with for sure.
Ray
4/10/2010
Package was shipped and arrived sooner than expected. Received just what I ordered. Website is easy to search and provides more information than most.
Ron
4/10/2010
I want to just say, Thank You for the great business you and the rest of your people have their. I received my products very fast and they where just as I expected. Fantastic Job!! I will recommend this company to every one I know. Our paths will cross in the future for sure. Thank You.
Terry
4/10/2010
Ordered hitch 24706 and bike rack S64650 Monday afternoon and receceived by Thursday - great service with prompt shipping. Easy install & perfect fit. Thanks!
Tommy
4/10/2010
Package arrived on time as stated. Everything was in the shipment. Order staff was great to deal with. Looks like good quality products. Will recommend site to others or order for myslef in future.
Brent
4/9/2010
Dealing whith etrailer on line is as good as it gets. Got it fast and right.
James
4/9/2010
I've worked with etrailer before, and have been very impressed. The service is good and shipping is always quick. Best way to keep people coming back!
Jeff
4/9/2010
I was very pleased in the shipping and the quality of the parts. Thanks.
Jim
4/9/2010
I want to thank my sales person for processing my order which arrived a day ahead of schedule. She was very professional and courtious. I highly recommend Etrailer for all.
John
4/9/2010
Very professional, took their time to make sure I ordered what was the best option for me. Received e-mail about my shipment on the same day as I ordered.
Kenny
4/9/2010
Easy ordering, great prices, fast shipping. Appreciated the communication from seller and being able to track the shipping. Highly recommend this seller. Would certainly do business with etrailer again when needing trailer parts.
Larry
4/9/2010
Great service! Product was exactly as described and worked perfectly! I will use Etrailer again and recommend to friends.
Marc
4/9/2010
Thank you so much, You guys are great I have passed the word to other contractors. Keep up the the out standing work. Thank You.
Steve
4/9/2010
Thank you for providing excellent customer support. This is why I keep coming back to etrailer.com again and again.
Thomas
4/9/2010
I got the bracket yesterday and its great. Nice construction and a great price. I own a motorcycle shop and plan to refer you to anyone looking for your products. Thanks again.
Tom
4/9/2010
I was well pleased with the products, price, web page layout and fast shipping. I did price some winches and etrailer had the best price on winches and wiring harness.
William
4/9/2010
Thank you....again for your incredible service that you provide, why would I want to shop anywhere else?
Bill
4/8/2010
It just doesnt get any easier than this...Locate part quickly, pay, next day you get email saying item shipped. Great experience, Thanks.
Gilbert
4/8/2010
I had a very pleasant expierence placing an order with etrailer. I called for product information and spoke with a very knowledable sales person. She then took my information for an immediate order and shipping transaction. Great, friendly service. Will shop here again. Thanks.
Hayes
4/8/2010
I was very pleased with my experience with etrailer. I received the exact parts that I ordered well within the time that they were promised 3-5 business days. You can't get this kind of service at the dealerships that I went to. Most didn't even carry the part I was looking for and the one that did wanted 3X what etrailer sells it for. I will definitely be back here for more parts when I need them.
Jack
4/8/2010
I love this site. It's easy to order and its in stock. I love the fast shipping. This my second purchase and will be back. p.s It's way cheaper than my local truck accessories place here in Grand Prairie, TX
Jessie
4/8/2010
I have found a great variety of products, surpassing my expectations. Prices are reasonable and order was processed and shipped on the same day. I also like that you offer video and diagrams for the product installations. Thank you.
Lorrie
4/8/2010
Awesome service!! I ordered the hitch on a Sunday night, it arrived at my door on Wednesday. The hitch took no time to install. The price was right! What more can a person ask for!
Mary
4/8/2010
Great, very informative & easy to use website. I asked for information & got answears quickly. Very Professional.
Roberto
4/8/2010
This was excellent service, Upgrade my shipping ar no extra cost and had the item in had in three days, I definitly will do business again with E-Trailer.
Roger
4/8/2010
Excellent communication and extremely fast delivery. I'll Be Back. Thank you.
Roman
4/8/2010
Exceeded all expectations ... Quick order confirmation ... Shipped the same afternoon, with UPS tracking info, arrived as scheduled, good instructions, easy installation ... Looks good, works well ... Highly recommended.
Steve
4/8/2010
Thank you for the info. The lock arrived today. You have been a great company to work with.
Susan
4/8/2010
Very quick and easy to use. Found exactly what I was looking for.
Alan
4/7/2010
After spending hours at specialty auto accessory shops with no luck, I was excited to find the step bars I needed at such a fantastic price on etrailer. They were shipped for free right to my door and look fantastic on my car. Having done business with etrailer twice now, I would highly recommend them to anyone looking for a user-friendly site with a wide variety of product.
Amanda
4/7/2010
Great website. I got the hitch and put it on in about 20 minutes!
Ben
4/7/2010
My experience with etrailer.com was wonderful. The service was fast and efficient and they provided follow-up emails through the whole process. I would recommend etrailer.com and the SIU hitch cover to anyone! Thanks!
Beth
4/7/2010
You guys are great! Thanks for the excellent service.
Brian
4/7/2010
Doing business with your company has been a pleasure I was kept informed while my order was filled. Thank you.
Dennis
4/7/2010
Very good website. Excellent communication and extremely fast delivery. Price was lower than any other place I could find on the web.
Gary
4/7/2010
I got home today and the box is here already! How the […] did you do that? Great job!
Jim
4/7/2010
Thanks…(the person I spoke with was) an excellent sales rep...It was a pleasure talking with you today!
John
4/7/2010
Got everything on time and in great shape. I will be ordering the other axle soon.
Loren
4/7/2010
I am extremely pleased with the service provided by etrailer associates. Order and shipping confirmation was emailed promptly.
Rob
4/7/2010
Great customer service and quick shipping. We will be back.
Scott
4/7/2010
Ordering online with etrailers is as simple as 123 and your done. Email response is quick and precise. A very secure link. Thanks again etrailer.
Thomas
4/7/2010
Received the hitch today and installed it. Thank you very much for the very quick service. I like the way you handle your customers.
Tommy
4/7/2010
Great experience with excellent service...I will be back with my trailers needs…thanks.
Tony
4/7/2010
The service was fast and friendly. The instructions were very clear and easy to follow. Installation was straightforward. I am very pleased with the way the hitch looks on my Murano! Thanks for everything!
Amy
4/6/2010
Top notch customer service first of all!! Second, the hitch fit perfectly, didn't have to lower the exhaust at all. The body is very well concealed too, all that is seen is the square hitch connection.
Angie
4/6/2010
I think your service was great! The videos really helped a lot. I feel you guys provided the best price along with the best product support. Thanks!
David
4/6/2010
Great company to order from they have everthing you need for your trailers and more. Thanks.
George
4/6/2010
Excellent!! My customer service person was outstanding in taking my order, & it shipped the same day as promised. I would highly recommend Etrailer to everyone. Thankyou Etrailer.
Glenn
4/6/2010
I received the cable yesterday. Thanks for the excellent response and quick shipping.
Jack
4/6/2010
Excellent products, SUPER fast shipping. I've dealt with etrailer before ,and I will deal with them again. You can not go wrong buying your trailer needs from etrailer! Thank you etrailer.
Jeff
4/6/2010
Thank you for your professional customer service. I look forward to doing more business with you in the future. Have a great day!
Jim
4/6/2010
Was a very easy install after we loosely tightened the driver side bolts the bolts over the muffler went in easy. Love the built in light connection. Thanks for a great set of instructions and the vidio was a big help.
Lynn
4/6/2010
Your products are of an outstanding quality. I have ordered extra items to augment the 34 cubic foot enclosed carrier I purchased from etrailer. These items were shipped and received within three days of the order, at the base shipping rate. I will continue to purchased equipment from etrailer as you have quality gear and excellent service.
Michael
4/6/2010
Great experience...found what I needed...Purchased, now its on its way. Look forward to doing business with etrailer.com again in the future!
Rock
4/6/2010
I have enjoyed shopping with e trailer. They have what you need at a Fair price. Also with help you by phone if you have any problems. Thanks Again for the great service.
Steve
4/6/2010
Items as described. Great selection, great prices.
Steve
4/6/2010
Great communication so far. The price was good and the website is like Homedepot for trailering.
Anthony
4/5/2010
Received my order right on time just as promised.. everything that I ordered.. no more - no less... this is the way a small business should operate!!! Thanks.
Bruce
4/5/2010
You are highly recommended, and your customer care is excellent. Will be back again.
Dana
4/5/2010
Very fast delivery and the price was a fraction of what the dealer wanted.
Dave
4/5/2010
Great service. Just what I ordered. Thanks.
George
4/5/2010
I've been ripped off by internet businesses before, so I'm incredibly wary. Etrailer is transparent, they openly and eagerly communicate, and run a great business. My order was processed quickly, shipped in a day, and I was e mailed every step of the way! E-Trailer is a business you can count on.
James
4/5/2010
I have a early 80s Coleman trailer with broken taillights, I went to your web site and saw exacly what I needed in a couple of minutes of browsing, and a couple of minutes later my order was finished, you guys made it very easy to order, great job!
Jay
4/5/2010
I bought a 1 ¼ inch hitch and a bicycle carrier last week. I installed the hitch in about an hour. It went like a charm, and was $300 less than the Saab dealer wanted. The quality of both the hitch and bicycle carrier were above my expectations.
Jim
4/5/2010
The web site was very easy to locate the style of hitch for my 2007 Honda CRV. Additional items were offered I included the wiring harness with my hitch purchase. Great follow up after my purchase, prices were good. Very easy to install it took only 15 mins. Great fit and look.
Joe
4/5/2010
Very impressed with communications from them. I think I received about 3 emails from them. Shopping here was a pleasure!!! The license plate frame was very high quality, I was very pleased.
Margaret
4/5/2010
Got to tell you these guys were great - they shipped within the 1st day following the order and upgraded the shipping - the hitch was very well built and the wiring was simple to install.
Richard
4/5/2010
This is the best service I have had from any online purchase and I certainly appreciate your help! This was my first time on your site but I will be sure to come back!
Richard
4/5/2010
Great service, guys!
Tom
4/5/2010
Product was just as described, tracking was easy.
Tony
4/5/2010
I had a very positive experience with etrailer.com. I easily found the products I needed, was billed in a timely manner, and received the product in a single week with free shipping by UPS ground. The products were easily assembled and instructions were clear. I would recommend etrailer to anybody that wanted to by a trailer hitch for their vehicles.
Marc
4/4/2010
Very friendly service. I needed the part in a hurry and the saleslady got right on it. I ordered it on Saturday, it was shipped on Sunday and received on Wednesday. The box was tagged as red hot rush and so it was.
Merl
4/4/2010
Etrailer was a great experience. I was told during purchase that it would be 5 to 7 days to receive my part and I was upgraded to 3 to 5 day shipping for free. That is what I call great customer service and will buy from etrailer again.
Mike
4/3/2010
Great service. Customer Service took the time to determine if bike rack would work. Suggested better product which worked perfectly. Had the product shipped on time for a low price. Followed up with multiple emails including one click hyperlink to track shipping. Much appreciated.
Tim
4/3/2010
This company is is a very fast shipper. The item was as described. I will be ordering from these people again.
Albert
4/2/2010
I was looking for a wiring diagram so I could splice the cable from my Brake Controller to the Pig Tail from my Toyota when I found a pre-made cable and a video on how/where to connect it. What a score! Had to buy the cable, too easy. They even upgraded my shipping option. Awesome site!
Clark
4/2/2010
I would like to thank you for the exceptional service with regard to my first order with etrailer.com. I can certainly say that I will gladly recommend your business to friends, co-workers and family. Thank you and continued success.
Darlene
4/2/2010
I just wanted to thank you for such prompt service. I was totally shocked at how quick my hitch was sent and had arrived. This was the exact hitch I was looking for. The installation was straight forward and worked out beautifully. Lots of money saved!
Daryl
4/2/2010
Got what I ordered and it arrived very quickly.
Dennis
4/2/2010
I was blown away by the awesome experience had when shopping at etrailer.com. This website has the lowest prices by far!!! Their customer service is unbelievable. I made a purchase that qualified me for free shipping 5 to 7 days and my order shipped literally hours after I placed it and they upgraded me to priority shipping 3 to 5 days at no cost to me. You guys are great!!! etrailer customer for life!
Dom
4/2/2010
Great 5 stars
Jordan
4/2/2010
Excellent website with plenty of info about the products they sell. Quick to ship and very informative. They keep you updated on shipment which is great when wanting an item fast.
Liz
4/2/2010
Fantastic service and the hitch fit like a charm.
Mark
4/2/2010
Thank you guys it's been great shopping with etrailer I will come back to shop again and will tell my friend... thanks again.
Mitchell
4/2/2010
I received the part today, you guys are the best!
Oscar
4/2/2010
Placed my first order with etrailer earlier today. Received an email a few hours later that my order had shipped. This is better service than I have received on premium cost expedited orders from other suppliers. Before placing my order I had a few questions, regarding the towing items needed, and the sales person was very helpful. I will try to share the balance of my experience after receiving the order.
Shelby
4/2/2010
I have shopped with etrailer several times and have always had great service, a great product, and at a fair price. That's why I came back again. Thanks again to all the employees at etrailer.
Stephen
4/2/2010
A perfect deal, start to finish! Good price, fast shipping, outstanding product. Can't ask for better service! Thanks etrailer!
Steve
4/2/2010
One of the best online shopping experiences I've had. The packages arrived in record time and in great condition. Can't wait to get busy installing them on my truck. Thanks for your outstanding service.
Ted
4/2/2010
Wow, that has to be the quickest shipment of the right stuff ever, book marked and passed on to all I know who need trailer stuff. Thanks!
Terry
4/2/2010
I ordered a front hitch receiver for a Chevy Colorado. I was nervous about the fit. But my product arrived very quickly, and fit well with no modification and installed quickly. I am very confident in etrailer now and will shop them first when I need to order again.
Bradley
4/1/2010
Product was exactly what I wanted and shipped immediately. Recommend this site to anyone looking for hitch products with a low price, update emails on the order and swift shipment.
Brian
4/1/2010
Buying a trailer hitch through etrailer.com was a pleasing experience. Everyone was very helpful and after checking numerous amount of web sites this was by far the best price! Thanks.
Dale
4/1/2010
Excellent response & delivery. Harness installation/instructions was very good. Like the T connections. Hitch fit-up: excellent. I will recommend etrailer.com as a source to anyone looking for an easy hitch-harness installation. Thank you.
Dave
4/1/2010
Ordered the Amp-research Bed X-tender. Great price and free fast! shipping. I put the extender on in about 45 minutes by myself and Love It. Quality product and great buying experience. WOuld Reccomend to anyone! Thanks.
David
4/1/2010
Thank you for the fast service and the good price. I'll be back.
David
4/1/2010
This shopping experience was great! My order was placed and received the second day, which was wonderful. I just noticed a broken hinge on the door of my horse trailer which I needed to use. The delivery was so fast I will be back on the road in no time. Thanks so much.
Elizabeth
4/1/2010
I easily found the parts I needed that fit my model car. Ordering was just as easy as locating the parts. Even better was how quickly the parts came in. I ordered on a Saturdy and I had them by the following Thursday. And, all parts were there and correct. Overall, a great experience.
Frank
4/1/2010
I have a 2000 Chevrolet Silverado and needed a brake controller. I was easily able to order a proportional brake controller with an adapter plug. The wires just plugged in and it was installed in less than 1/2 hour. The shippment came to my home 2 days after my order which is great. I expect that Etrailer will be on my favorites tab for a while.
Gene
4/1/2010
Received hitch 69 Hrs. after I placed order. Thank You.
Harvey
4/1/2010
Excellent service a must place to shop. Thank you.
Ken
4/1/2010
Fast shipping on the trailer light. Excellent e-mail communication on order status. Thanks!
Matt
4/1/2010
Ordered class III reciever and wiring kit for 2010 Buick Enclave on Mon. was here Thurs! Everything fit perfectly, went in smoothly with no problems. Once again, Etrailer has exceded my expectations. Thanx!
O.J.
4/1/2010
Very fast shipping. Wonderful product and service. Will definitely make you first call next time!
Rodney
4/1/2010
Great business to buy from. Super fast delivery! Product was easy to install! Would buy from again! Thanks!
Sharon
4/1/2010
Ordering from your web site was simple and easy. Thanks for your follow-up E-mails.
Al
3/31/2010
Customer Service was excellent to work with. They helped me select the correct hitch and wiring for my car, and it shipped same day. Thank you for a very smooth transaction!
Anthony
3/31/2010
Sooooooo far, I'm impressed! Thanks for asking.
Bob
3/31/2010
Extremely fast shipping. Ordered it yesterday at 9 am, got it today at 12:30 pm. Even though it was just across the state, never thought it would be that fast. Thanks.
Donnie
3/31/2010
This is my 2nd order from etrailer and I am very empressed with your quick responses. My 1st order 6 months ago was shipped the same day I placed the order and it looks like this order is going to be the same way. I talked to 2 different reps, and both were very helpful and very courteous.
George
3/31/2010
Great price and great service. I placed my order Friday evening, but Monday morning I realized I'd like to add an item, but was afraid it might be too late. The revised order still got shipped that same day. Great job!
Greg
3/31/2010
I found the staff at etrailer very friendly. I tracked my hitch and from the time it left etrailer to my door was less than 48 hours! Awsome! Thanx.
Jeff
3/31/2010
Etrailer.com made it soooo easy to find what I was looking for. I'm completely satisfied with the product, pricing and shipping. Thanks etrailer.
Jeffery
3/31/2010
Great selection of products. Had what I needed at the best price. Fast shipping after notification that product had been shipped. Will continue to shop with this retailer. Thanks.
Mark
3/31/2010
Purchased the hitch on Monday and it was delivered Wednesday! Amazing how fast it was. Thanks etrailer.
Matt
3/31/2010
This was my second order from etrailer. I couldn't have had a better buying experience. The selection of items for my vehicle was far better than most other online stores. The prices are very competitive and the speed of shipment is not equaled by anyone. I will recommend this store to my friends and I will certainly shop with them again.
Richard
3/31/2010
I can give this organisation a 5 star rating as the efficiency and courtisy shown by a number of staff in my dealing have been unquestionable.
Ron
3/31/2010
I don't know how to rate etrailer.com without sounding like I am gushing or a paid endorsement. In business there are only three goals: Being Cheaper, Better, Faster. Cheaper: Your price was well below anyone elses. Better: Your online help documents show detail that no one else does. Faster: I paid for the slowest shipping and I received the product second day. I had a problem with the product, not your company. It was handled in a way that exceeded my expectations. I wish that I had room here to describe my expectations and then detail each instance where you exceeded. I wish that your company was the single interface between me and each of my online purchases. I love your customer service department. They made having a problem, not such a problem. Thanks!
Warren
3/31/2010
Thought the shopping was easy. It lead me to the parts I needed. Also, the tutorial on installation removed my trepidation with the order.
Andy
3/30/2010
Purchased 2 5th wheel install kits for different trucks at different times. Both times I was extremely pleased with Fast, accurate shipping and excellent product. Thanks.
Ed
3/30/2010
Good quality products at reasonable prices. Great service!
Hermann
3/30/2010
I ordered a hitch for my vehicle and I showed on time and as descriped. I will order from them again. There are many different companies to purchase hitches from on the net and I am glad I selected etrailer.
Jason
3/30/2010
The lady on the phone was very nice, polite, and a joy to work with. She made my shopping easy and fun. There is always follow up. I know when my order has been shipped and when to expect it. That's important to me. Thanks again.
Jody
3/30/2010
As always you guys under promise and over deliver. Looking forward to getting my product. Confident, based on prior orders that it will be of the highest quality. And looking forward to doing business with you guys in the future. Thanks!
Robert
3/30/2010
Great prices, service great.
William
3/30/2010
Great company!!
Andrew
3/29/2010
I have checked out dozens of suppliers for these fenders & etrailer had the best price & internation shipping. And it took them less than 2 days to process & ship my order.
Angela
3/29/2010
I wanted to make sure people know how good a customer service dept Etrailer has. Their help went beyond what I an normally accustomed to in todays society. Glad to see there are people out there that really do care about the customer. Rest assured I will send business your way when I have the opportunity to do so.
Dale
3/29/2010
What can I say? Your service was fantastic! I needed a brake controller and I didn't think my 2003 GMC Serria pickup would just plug and play but the customer service lady at etrailer.com assured me it would. I love the Brake Controller but the most amazing part of this transaction was etrailers service and how fast they got it shipped. I placed the order at about 7:40PM on 3/16 on my way home from work and when I got home I had an e-mail saying that my order had shipped and unbelievely on 3/19 the brake controller was on my door step. I live in the Houston, Texas area. The box had an orange sticker on it that said RED HOT RUSH, so I guess when etrailer says RUSH they're not joking! I just got back from a 500 mile round trip and the controller worked perfectly. Thanks.
David
3/29/2010
I ordered my hitch from etrailer as it was the lowest price I found, no shipping, and it was in stock. I ordered it on Wednesday afternoon and was told I should get it the following Monday. But it came on Friday, less than 24 hours after ordering. It took me less time to mount than what I was told, and that included time to find tools and raise the car to put on jack stands not necessary but easier to work on. I am very satisfied with my hitch.
Fred
3/29/2010
If your service and products are as good as the person on the phone, I will be thrilled. I am glad I found your site, I normally do not shop on the internet and I may have to change that. I am pleased with what I have seen so far. Thanks and keep up the good work.
Joe
3/29/2010
What an awesome experience. Several places told me that I needed to purchase the entire stabilizer package due to one broken bracket. The sales lady helped me find the bracket for 1/6 the cost. Thanks x 1,000,000,000
Karin
3/29/2010
Ordering was easy, and you had everything we were looking for. We received our order quickly and everything was packed well and correct. All in all it was a great experience ordering from you. Should we need anything in the future, we will check your site first!
Kelly
3/29/2010
Fast and free shipping, quality parts as advertised and the lowest prices to boot!!
Len
3/29/2010
My experience with etrailer.com has been fantastic. I really appreciate the prompt notification of confirmation and shipping information. The prices are great and the quality of the products are very good. I would definitely recommend this site to anyone who needs these kinds of products.
Patrick
3/29/2010
This is my 2nd order with Etrailer.com. Both times my order was shipped Very Quickly. I will continue to use Etrailer.com for future purchases.
Ray
3/29/2010
Purchased the Hidden Hitch for my 2006 Honda Ridgeline. Delivery and communication were fantastic. Hitch was delivered 2-days after purchase with free delivery. Installation instructions were as advertised. Great Transaction. Thanks.
Chuck
3/28/2010
Thanks for the courteous and timely service. We can now make arrangements to have it installed...and away we go!
Gary
3/28/2010
Fantastic service! I ordered a hitch for a 2010 Dodge Ram with 5-7 day shipping, etrailer upgraded my shipping for free and I received my hitch the next day. I was very pleased with the product and the installation was very simple ~15 min. I would definitely order from etrailer again.
Jeff
3/28/2010
Thank you and your company for the fast service, received it the next day! Installed on our triked gold wing and looks good. Will only have to increase the tension on the springs.
John
3/28/2010
My Hitch arrived, very fast shipping. Thanks to the lady helping with my order everything was as expected. Yes I would definitely buy here again!! Thank You for your help.
Ron
3/28/2010
Thank you for your service. It was a great experience. It was so easy. I am 68 years old and I did this by myself. Again thank you for your great service.
Russell
3/28/2010
For the second time: unbeatable prices and outstanding service from eTrailer.com. Third time back, I won't even bother shopping around. Coming straight to you. Thanks a bunch.
Dylan
3/27/2010
Part exactly what I was looking for. Great service, communication and item was shipped quickly. Would deal with again. Thanks etrailer.
Keith
3/27/2010
I can't thank you enough for the OUTSTASNDING service that I recieved from you. My wife and I own a restaurant in SC, so customer service is huge! You were extremely pleasent and went overboard in helping me make the right decisions for the parts on our new Tribeca. It's hard to find such great customer service these days.
Nick
3/27/2010
Talk about service. I looked at several sites for the right bike rack. I happened on you site somewhat by accident. The first thing that impressed was showing how the various racks attached and were used. A 2nd, although somewhat minor consideration was the price which was competative. After ordering at 2:00pm I was immediately notified that they had the order, a short time later that it was on hand and by evening a note that it not only had been shipped, they upgraded the delivery at no additional cost so it would arive 2 or 3 days ealier. Thanks for everyting.
Oren
3/27/2010
Thanks for giving me the best price I found on the internet for the items I purchased. The shipping proccess was great and I installed my hitch myself in less than 30min with no power tools. Cheers!
Steve
3/27/2010
Great service. Thank you for keeping me up to date on my shipment: sent initial invoice, then an e-mail saying they product was in stock and would be sent within 48 hours, then another e-mail with tracking information.
Christina
3/26/2010
I received my parts on time and at the best price available. I'm very happy with the product and would recommend the site to anyone.
Claude
3/26/2010
Service was quick, polite and items shipped quickly.
Hank
3/26/2010
All the emails were very timely and answered all my questions in detail. I was in a hurry to get this carrier in as we plan to use it next week. I ordered it late Monday night on line and received it early Thursday. That's pretty quick in my book and I guessing I saved $131.00 off the list price over other posted retail amounts and not including the free freight! Nice people, fair price and in stock, I'll be back.
Jim
3/26/2010
I bought a hitch and related wiring adapter for my 2010 Toyota Rav4. Best price on the net and excellent service. I couldn't find a 1 1/2 inch hitch cover locally and ordered that too. Again an excellent experience. I'm a dedicated customer for sure now!!!!! Oh, did I mention best prices too!!!!!!
Jim
3/26/2010
Love the shipping and product at a great price. A loyal customer!
John
3/26/2010
Super fast shipping! Great service!
Michael
3/26/2010
The part as described was EXCELLENT. Highly recommend etrailer! I will be using them again. For sure! Thank you.
Mike
3/26/2010
Great service, selection and prices, have received all my items on past orders quickly. Will recommend your company anytime.
Rick
3/26/2010
Experience to date has been absolutely tremendous. Staff is very helpful and accommodating. I will look here first for my needs!
Wolfgang
3/26/2010
I am VERY satisfied with the service I received from etrailer. They shipped my tires and rims out the same day I ordered them. They even upgraded the shipping method so I received the tires sooner than expected. If I am ever in need of trailer parts, I will go to them first.
Andy
3/25/2010
My shipment arrived quickly, and free I might add. The carrier was so easy to put together that my 8 year old helped me. The best move I made was purchasing the bag along with carrier. We loaded that bag up and set off on our 11 hour drive and nothing budged the entire trip. I checked at each stop and the 6 straps included with the bag hadn't slipped once. For under $200, this setup was awesome. Thanks for the fast and free shipping, but most importantly Thanks for the quality of products.
Billy
3/25/2010
Installation was a breeze, fit and finish were perfect, thanks.
Britt
3/25/2010
Great communication, great delivery time, great experience!!! I will definitely be back. Thank you.
Christopher
3/25/2010
Excellent webb site. Prices were the best I could find. Merchandise was shipped the same day. I would rate e-trailer on ascale of 1 to10 a 10.
Darwin
3/25/2010
My second order with E-trailer and no complaints. Very fast and freindly service.
Garrett
3/25/2010
I think all internet shoppers have probably had a taste of poor customer service. Not so at etrailer. They exceeded my expectations and I wish each internet purchase was as professional as etrailer. Well done.
Jarid
3/25/2010
I'm impressed with etrailer.com! I hadn't so much as hung up after placing my order when I received email confirmation. Less than an hour later I received an email telling me that the order had shipped it only took 2 days for receipt of my order via UPS Ground. This was the first no-cussing project I've had in years. Everything arrived intact, with instructions. It took the time that was indicated on the website for each DIY component I ordered. Usually I end up spending 3x the amount of time than I planned, but this was right on track. I've already recommended etrailer.com to three friends and I'll order from yall again when I have the need. Thanks!
Kevin
3/25/2010
Friendly and efficient customer support through email. Very helpful in answering questions and addressing my concerns. Thanks e-trailer!
Matt
3/25/2010
Best customer service I have ever delt with!!
Matthew
3/25/2010
I'll have to admit this was probably one of the best online purchasing experiences I have ever had. Great communication. Updates in email and tracking information sent. Would highly recommend this company to anyone looking for a trailer hitch.
Patrick
3/25/2010
Super Fast Shipping and Great Prices.
Steven
3/25/2010
I was very impressed with the quick arrival of my order and the quality of the parts. Thanks!
Troy
3/25/2010
Excellent response. Product arrived in a timely manner. Functions as described. Would definitely purchase from etrailer again when need arises.
Dan
3/24/2010
My order is being sent in a very short time and better than I expected.
Ed
3/24/2010
You guys are great, very good customer service, very fast shipping, will do business again.
Ryan
3/24/2010
Very smooth and professional transaction. Excellent customer service, quick ship and great price…Thanks and keep up the good work!
Taro
3/24/2010
I receved my hitch in just a few days via UPS. No problems whatsoever with my order. Thanks!
Victor
3/24/2010
Easy install and great price for the product ordered.
William
3/24/2010
This was my first experience with etrailer.com and was extremely pleased with the sales person. They were very helpful and friendly. Without a doubt I will use them again.
Barry
3/23/2010
Thanks for the trailer hitch I just received it today! I want to thank the gal who took her time to watch for it when it came in to be shipped. It looks nice on my vehicle.
Chuck
3/23/2010
Excellent service and quick response to my questions, thank you!
Eddie
3/23/2010
The etrailer.com web site was easy to navigate and their customer service was excellent. The shipment was received in just 3 days after placing the order. Great service! The trailer wiring harness fit perfectly and went on the truck with ease. Thanks
Jim
3/23/2010
I ordered a trailer hitch and bike carrier standard shipping, I was upgraded to priority shipping and received my merchandise in 4 days. The hitch installed very easily and is hardly noticeable on my 2009 Equinox. The bike carrier is more than expected. I was so surprised with the excellent service and quality of items. Would higly recommend your company to anyone.
Jo
3/23/2010
I found etrailer.com. They had my hitch. The price was right. They didn't try to soak me for shipping. They responded fast and communicated shipping info. Nice.
John
3/23/2010
This was a simple transaction. My bike carrier shipped the same day and it was half the price of my local bike shop. On top of that there was no charge for shipping. How can you beat that?
Mark
3/23/2010
Excellent service and help. The rep I worked with was very helpful. I will definitely be a repeat customer.
Mike
3/23/2010
I called and placed my order. The sales lady provided great customer service. Prices are great even when you add in shipping.
Mike
3/23/2010
Your web site was easy to use. I like the conformation emails I get at each step of the process.
Peter
3/23/2010
Fast shipping, very good people to order from they let you know exactly what's going on with your order from start to finish!!! Thanks.
Robert
3/23/2010
Awesome customer service, excellent value, free shipping, excellent website… will definitely shop here again. Thanks e-trailer!
Scott
3/23/2010
So for I can't complain. It was nice for someone to let me know they recieved my order and let me know that I could track it. This was such a small order I wasn't expecting that service. Thanks.
Anthony
3/22/2010
etrailer.com is great! They have the best prices for the things I'm looking for and they ship things out quickly.
Domingo
3/22/2010
I placed the order on a Saturday and it is shipped on Monday. I couldn't ask for better service than that. The next time I need something related to trailers, I will definitely use etrailer.com.
James
3/22/2010
I have always been very satisfied with the service and value ordering my trailer towing equipment from etrailer. A great company to work with keep up the good work.
Joseph
3/22/2010
I had a very good experience ordering through etrailer. I ordered a wire harness on-line for my 2002 Dodge Dakota on Monday night and received the hitch on Thursday. I would and did refer others to this site.
Tom
3/22/2010
Placing order was easy.
Tony
3/22/2010
I think it was just what I ordered and very very fast shipping thank you I look forward to dealing with e-trailer again.
Jeremiah
3/21/2010
etrailer rocks!
Jim
3/21/2010
Great equipment, great prices, and great delivery time. What more can you ask for?
Jim
3/21/2010
My order was shipped very promptly, and arrived very quickly. Items I ordered are just great - quality, appearance, functionality ... thanks!!!
Michael
3/21/2010
Fast, efficient shopping experience. I have bookmarked Etrailer for the future. Great company to deal with.
Harvey
3/20/2010
WOW!! What great service. I ordered an exhaust system for my Saturn Sky and it came in about 4 days. I wanted to say in todays economic times with others cutting back on customer service, you folks did a great job and I will be back when the needs come up. GREAT JOB!!
Mark
3/20/2010
Great Service!! They upgraded my shipping at no extra charge and shipped the same day I ordered. I will definitely use them for all my trailer needs.
Michael
3/20/2010
etrailer had both excellent customer service and a perfect hitch! Thank you.
Pattty
3/20/2010
etrailer.com has always had everything I am looking for for any trailer I am working on with outstanding prices. The customer service you receive is 2nd to nobody else I have dealt with. Execellent communication from the time you place your order till the time it receive it. Look forward to future purchases. Thanks!!!!!!!
Shian
3/20/2010
etrailer changed my delivery date from 7 days to 5 with no extra shipping $$ awsome! I found just what I was looking for. I'LL BE BACK……..
Tom
3/20/2010
Everything etrailer sent me was just as I thought it was going to be, great. The install of my new hitch was straight forward and solid. My products even came a day earlier than I thought they were going to. Thanks etrailer.com!
Adam
3/19/2010
Etrailer had the best price I could find on the internet and free shipping. The best part of the transaction was they shipped it out the same day I ordered the hitch and I recieved it within two days. Thanks.
Gerald
3/19/2010
Dude, the website was great. I was just doing a Google video search on how to install trailer wiring on my Pathfinder and your website pops up, great video instructions, short, easy. Then the part was listed below to in the cart and check out….way easy and informative. I was planning to have a local shop put this wiring in but after finding your site, this is something I can definitely do. Thank you.
Joe
3/19/2010
Great prices, great service, great communication on the status of the order. I'll be telling my friends about you!
Justin
3/19/2010
I had a great experience with etrailer and they personally emailed me to make sure I was satisfied. I even got a quick response to my email I sent in return. I love my new rack and can't wait to hit the mountain biking trails for the first time this year!
Matt
3/19/2010
Quick response that order was received and procesed even though it was 10PM. Price was best on the web.
Michael
3/19/2010
Great experience! I had a sudden need for the wiring harness and the fast, two-day shipping got the item here in time. And it was an easy install and good price. Thanks.
Scot
3/19/2010
I ordered on a Sunday and I had the hitch in my hands on Friday morning. This is about the same as when I bought a hitch for another truck four years ago. It was easy to install.
Steve
3/19/2010
I ordered my harness in the evening and got it the next day. It works great. I have it already installed. Chevy dealer didn’t have the first clue on installing wires for trailer lights. Great people to deal with for Accessories!
Vernon
3/19/2010
Very good service. Fast reply to shipping questions.
Wayne
3/19/2010
First off, let me say that this was a GREAT experience! The price was great, it shipped early and installed easy. THANKS!!!!!
Bruce
3/18/2010
etrailer site was layed out well and easy to use - the fulfillment department was awesome - I expected 7 days and should now get the order in 4 - THANKS etrailer this is much appreciated. Etrailer seems to have a full product line with full descriptions that were easy to work with - thanks.
Chuck
3/18/2010
Fast shipping..... easy installation.. great product. THANKS
Jason
3/18/2010
I purchased a hitch, prodigy brake unit, and seven pin lights hook up unit. All came in quick, and hooked up great. Thanks.
Jeremy
3/18/2010
Great price, great communication via e-mail, speedy delivery, quality parts. What more could you ask for?
John
3/18/2010
Very good experience. Goods received exactly as ordered. Thank you.
Louis
3/18/2010
Excellent communication. Shipped even quicker than expected. Great prices. Will use again.
Mark
3/18/2010
I think the entire process was very painless. I initially called to do a f/u as to whether an order would ship from your Toronto location since I live in Canada. The lady who took my call was very pleasant and she took my order, saving me having to back on line. She was very efficient and in a matter of minutes, the order was placed, the credit card information was exchanged and I was done! Immediately got a confirmation email, with a further advice that the order was already en route. Couldn't ask for anything more. Seamless!!!!!
Myron
3/18/2010
The products are fairly priced, and the shopping experience was a good one. I like the UPS shipping, because I work for UPS!
Ray
3/18/2010
Just purchased and received my Hitch Mounted Bike Rack from etrailer.com and all I can say is that it was a great experience. My order was shipped the same day I placed it, and was expedited for free. I received my order and everything was as described. What a nice shopping experience, I will definitely use etrailer again and will recommend it to all my friends.
Thomas
3/18/2010
This is the second truck I have outfitted with E-trailer and they are the absolute best. With the first truck my order got to my home in two days and it was a dead- on fit. I haven't received the new products yet, just ordered them yesterday and they shipped yesterday, but I expect the same will hold true. This company is the best!
Todd
3/18/2010
Etrailer was great!
Wil
3/18/2010
I always get prompt shipping and items are just what I ordered. Great service, thanks.
Andy
3/17/2010
Thanks for the prompt and courteous turn-around on my order. My previous business with you has been great. The hitch was of high quality and easy to install. Now that I'm in the market for a new hitch, I am a repeat customer. Keep up the good work.
Brian
3/17/2010
It was simple to find the right hitch for my car.
Chris
3/17/2010
My experience with Etrailer.com has been wonderful. The communication was very good, the product description was accurate, great product, quick shipping and I will use them in the future.
Dan
3/17/2010
Ordered a ROLA hitch carrier at a very competitive price w/free shipping. Carrier arrived totally in tact and very fast. Thanks etrailer for your fast service.
Galen
3/17/2010
Without a doubt one of the best online purchase experiences Ive had. Prices are competitive, parts are easy to find, communication is great let you know where your order standsand shipping is FAST! My first stop for trailer and towing needs.
Harold
3/17/2010
Ordered a tow bar and an electrical connector late one evening west coast time. By the next morning I had an e-mail telling me that everything had shipped, and not even a week later a 66 pound box arrived at my door. Couldn't be easier - from now on etrailer is my go-to place for anything I need.
Joe
3/17/2010
The best online shopping experience I have ever had,hands down. Outstanding customer service. Within 2 hours of my order, it was already being shipped. Etrailer.com sets the bar for online business. It's too bad they don't sell everything.
John
3/17/2010
I contacted etrailer by email on a question for a hitch part. The [staff] responded promptly for more info, he contacted the company for the part, answered my problem with the right part number and there advice and had it in the mail by evenings end. Hows that for service? Awesome I beleive!! Thank you etrailer. Great job.
Larry
3/17/2010
First time buying from etrailer and I would definitely recommend them to anyone. First class service and communication throughout the process. Thank you for a seamless purchase from start to finish.
Nick
3/17/2010
I have had nothing but good experiences in my orders with etrailer.com. Every order has been shipped within days of placing the order.
Albert
3/16/2010
Fast shipping, real fast.
Barry
3/16/2010
I have not yet received the hitch cover it just shipped today, but the communication and service has been excellent. E-trailer had the item in stock. The shipping was reasonable and they even upgraded for me at no charge. Their communication of receiving the order and promptly shipping it was exceptional. I would be happy to recommend them to friends.
Chuck
3/16/2010
This site is unbelievable. It's the best. This site had everything. Wow, impressive. And great follow up on the order. It's a shame I only have 1 car!
Dave
3/16/2010
I am so glad that I discovered eTrailer.com! They carry so much that is impossible to find locally. I've ordered from them numerous times and they are always quick to ship and excellent at communication. Products always arrive in great condition and quality. I highly recommend this online retailer!
David
3/16/2010
A great bunch of people who do their job right!!
Fred
3/16/2010
VERY competitive pricing! FAST shipping! EASY assembly! EXCELENT quality! THANKS FOR A GREAT EXPERIENCE!
Lawrence
3/16/2010
Now THIS how your supposed to do business. From the first phone call, the website, customer service, shipping updates. This company is STAR quality.
Vince
3/16/2010
Everyting about this was fantastic. It was easy to order, the price, considering the shipping bonus, was far better than I expected and the customer service follow up was excellent. You'll have all my furture business.
Alan
3/15/2010
Great knowledge of product. Fast shipping. Best price I found - either internet or local. Installed hitch on Ford Taurus in a little over an hour…will use etrailer again.
Allen
3/15/2010
Over all shopping experience was excellent. Easy to find what I was looking for. Suggestions for additional purchases were welcomed and helpful. It was also a nice bonus to get my shipment delivered earlier than expected.
Jeffrey
3/15/2010
etrailer.com has never let me down, I've used their products for years on many different vehicles. Great Quality and helpful friendly staff, Not to mention super fast free shipping!!!! what more could you ask for... THANKS 4 years of great service!
Joseph
3/15/2010
Very easy to use website, great pricing, and a huge selection. I am now a customer for life…
Nick
3/15/2010
Thank you very much. On your website many people thought quite a bit of your service and I searched the BBB and could not find one negative about etrailer. Either your guys are lucky or good. Thanks for shipping this out so fast.
Scott
3/15/2010
Great experience!
Teddy
3/15/2010
Wow, I will definitely recommend you guys to everybody I know. Absolutely awesome experience.
Yu Kwan
3/15/2010
An excellent buying experience. Good communication. Item shipped from a local distributor so it arrived quick & saved me from brokerage fees coming into Canada. Item was exactly as pictured, no deceptions or surprises. Very satisfied customer here.
Anthony
3/14/2010
Super fast shipping.
Danny
3/14/2010
The product trailer hitch assembly looks good and the installation was a snap.
David
3/14/2010
You guys are the best. I came to your site and you had pictures of the hitch I ordered from you on my Jeep. I'm going to recommend you to all my friends.
Scott
3/14/2010
I was very impressed with the product and the delivery. I would highly recommend Etrailer to anyone. The customer service is unbeatable. Very happy with my experience. I will be a repeat customer. Thanks for the promt service.
Terri
3/14/2010
Great on line shopping experience! The order was quickly filled and promptly shipped. I'll be back!
Tony
3/14/2010
Exactly what I ordered, product shipped the same day as ordered, arrived two days earlier than expected. Outstanding customer service received!
William
3/14/2010
Would buy again and will recommend to other Sorento owners.
Donald
3/13/2010
Very happy with the lights I ordered. I installed them within a couple of hours. Very happy with service from etrailer.
Kristien
3/13/2010
Excellent transaction. Product as represented and instructions were very easy to follow. Will order again.
Lester
3/13/2010
Just received my order a day or two ago and was very pleased with the order and the great way it was handled by your staff, should I need trailer parts again you will be my first stop. Thanks.
Merle
3/13/2010
My order was placed, processed, and shipped in less than a day or two. I didn't look back at my records but I think I received it in about 4 or 5 days. Why bother looking when you have service as good as this. Probably the best service I've ever received by any company. Thanks go out to etrailer and may you never falter from your present course. Thank you again.
Ron
3/13/2010
This is my first order from etrailer.com. I am impressed with the speed of shipping and the ease of ordering. I spent over $150, so I got the shipping for free, but I was surprised to get my order in the same week. Overall a fantastic buying experience. I will use these guys again for and future needs.
Zack
3/13/2010
Never been happier with an online order, Item was shipped and arrived so fast I could not believe it. Installation was a breeze. Gladly refer them to anyone I know.
Carl
3/12/2010
This is a great honest company to work with. I got my answer quick and fast and recieved my shipment in a few days. I strongly recommend etrailer for your hitch and wiring needs.
Dennis
3/12/2010
The easyist fastest and a price that can`t be beat. No driveing 30 mi. to order and much faster. Every person in my mail box will get a email about your service. Thanks
Don
3/12/2010
The information from your experts help a lot in making my decision in purchasing the backup camera that I was looking for. Thanks.
Donald
3/12/2010
An excellent shopping experience. Web site works great - prompt friendly responses & shipping.
John
3/12/2010
I got my order quickly and everything was there. Good company.
Mike
3/12/2010
The shopping experience was easy, and simple for me compared to some hard to traverse sites. A pleasure… Shipping was speedy… I like the results and am very happy with my purchase.
Richard
3/12/2010
I needed some special advice from e-trailer so I called instead of online ordering. Their service rep. did an excellent job and made the process go smoothly. Thanks for the special service.
Tom
3/12/2010
This was my 2nd experience with eTrailer.com Nothing to dislike....Good price points. All items were in stock. Prompt processing. Shipping was upgraded for free. I'm a satisfied customer.
Tom
3/12/2010
The shopping experience was effortless. I found the unique parts I needed at a reasonable price. The ordering experience was easy and the shipping was above expectations. They upgraded my shipping with no additional cost to me. Communications of the order status was timely and informative. Tracking was easy. I would be happy to shop here again when I need trailer parts.
Chuck
3/11/2010
INCREDIBLY FAST SERVICE - almost next day. The fenders were just as ordered and just what I needed. No other on-line or local store could meet my needs. Great place to do business.
Frank
3/11/2010
Great service.
Jay
3/11/2010
I have not felt so important as a customer since before the internet. I have received nearly 1/2 dozen follow-up emails from a real person, and I APPRECIATE it!!!
Joel
3/11/2010
Everyone was very helpful from the website to customer service rep. Keep up the good work!
Mike
3/11/2010
I am very pleased with my order from etrailer, I ordered parts on Saturday night and by Wendsday morning they were at my shop, I will fill all my trailer parts needs from etrailer, thank you for the great customer service.
Randy
3/11/2010
Web site very easy to find what your looking for. Tracking of product availible to you. Fast Shipment. Free shipping for $150.00 and over. Best prices.
Rob
3/11/2010
Excellent experience. Would buy again and recommend. Thanks!
Alberto
3/10/2010
The only reason I gave you a 10, is because you dont have an 11. This is without a doubt the fastest delivery and the best service I have ever received from anyone!! Way to go guys!
Bobby
3/10/2010
As a first-timer, I think eTrailer is fantastic. Big selection, lots of detail. Good prices, and a customer service rep saved my bisquits by catching that I ordered the wrong rack for my hitch. Thanks for your efforts.
Dan
3/10/2010
My order arrived quicker than I expected. I appreciated the emails, 1 confirming my order and then another confirming it was shipped and I got a shipping upgrade at no extra cost. I think the web site offers great information concerning brake controllers. Etrailer.com seems to be very honest and dependable.
Edward
3/10/2010
Great to do bussiness with. Saved a bundle on my parts,and speedy delivery. What could be better.
Frank
3/10/2010
I ordered from you 2 days ago and it's here allready. This is what I call speedy. Thanks you and I am waiting on you to install it- LOL
Fred
3/10/2010
Outstanding service. Received the cover for my hitch cargo carrier in one day via UPS Ground! And the cover itself with the eTrailer logo is of exceptionally high quality.
Harry
3/10/2010
Just wanted to let your company know what a sweet deal your trailer hitch is and it was so easy to install, my daughter and I installed it in about 45 min and it looks very nice also. Thanks again.
Julia
3/10/2010
I think its great. Over the years I have made other purchases. Always have had great service.
Les
3/10/2010
I was a little leary ordering from a company I didn't know...but no need to worry. You were very efficient and profesional in handling my order. The link for tracking was easy to use. I needed my stuff by Friday I got it on Wednesday! The best inventory online that I found...Do you sell stocks I want to invest!! This will be my new 1st stop for trailer supplies. Thank You!
Mike
3/10/2010
Very fast shipping as I needed and very courteous on the phone.
Robert
3/10/2010
This is my second time doing business with etrailer.com. Both have been exceptional experiences of fast, efficient, and friendly service. I would highly recommend this company.
Thomas
3/10/2010
Great customer service and fast shipment. I will definitely buy any future accessories from etrailer.
Dawn
3/9/2010
I purchased a 4 bike Swagman platform bike rack from Etrailer.com. After placing my order, I quickly received confirmation and a personal email message from an etrailer.com agent to discuss the two components of my order. We agreed to send them out separately and all of my questions were answered quickly and accurately via email. I received my bike rack in fine condition. I was pleased with Etrailer.coms service, after selecting this site because of the competitive price and free shipping. Thanks!
Elaine
3/9/2010
The shopping experience was great. The communication response was quick as far as shipping, and product being in stock. I asked for a shipping date and got an immediate response and they even accomodated me by upgrading my shipping option so that I could get my order quicker. I didn't even ask for the upgraded shipping they did it as a courtesy, which I really appreciated. I highly reccomend this e-commerce site, the prices are far better than and the customer service is phenomenal. I will tell my friends!!
Jon
3/9/2010
Placed my order late Friday and received my wheel Monday afternoon. Very fast service. Thank You
Ken
3/9/2010
So far, this is the best place I have ever bought from online. I buy a ton of things on line, both for personal use and buisness use and I have to tip my hat to etrailer as you really keep me up to date on the status and shipping the same day is great! Plus with my proximity to your shipping location, I am getting my order next day!!! Great job, I wish every online buisness could live up to your standards!!!
Matt
3/9/2010
I like this site! Also you have VERY reasonable prices, Which is nice..I all around like you guys and hope to buy from you more often!
Nick
3/9/2010
The best placce to buy anything trailer bar none!!!!!!!!!!!!!!!
Peter
3/9/2010
I really found this website to be a pleasure to use. The review and question section is a nice touch. The speed and customer service so far has been some of the best I received.
Todd
3/9/2010
Fast shipping and great product. Awesome customer service.
Tom
3/9/2010
Navigated through your site very easily. I had been looking several days for this install kit. However, I found what I was looking for on your site in just a few minutes. Thanks Again!
Tom
3/9/2010
This is my second purchase from etrailer.com and I couldn't be more pleased. My package arrived quickly, shipped items were correct and I got a great deal. I will definitely purchase from them again and will recommend them to my friends.
Tony
3/9/2010
A pleasant experience overall.
Wendell
3/9/2010
Product was of good quality. Customer service was great. Upgraded my shipping free and received in 5 days. Web page is very user friendly.
William
3/9/2010
The right product, the right price, excellent customer service and super fast shipping!
Andrea
3/8/2010
Very prompt service/shipping.
Cheryl
3/8/2010
Very fast and friendly service. Will do more business here. Thanks.
Daryl
3/8/2010
Very good experience. Prices and delivery are first rate!
David
3/8/2010
It is rare that you are totally satisfied with an online order as I am with etrailer. Excellent website, good selection, decent prices and laser-fast delivery. Couldn't be happier, only regret is I don't need anything else so I could deal with you again!
Don
3/8/2010
Great website! Order arrived in 3 days, very well packed. Hitch and wiring installed just like they said. No problems at all. I will definitely be using again.
Joe
3/8/2010
I have dealt with etrailer twice now and, as always, the customer service, low prices, high quality, great selection, the more than adequate communication and promptness of delivery make buying from etrailer an excellent shopping experience. I will use etrailer for all my auto/trailer needs.
John
3/8/2010
The customer service reps that I worked with are extremely professional and knowledgeable. Ordered a complete tow package for my motorhome/Ford Escape on the 3rd and it was delivered on the 8th. Great service!!
Richard
3/8/2010
You folks are delightful to work with. My sales person went out of her way to make sure I receive the correct parts, and they were shipped the very same day! A BIG THANK YOU!
Richard
3/8/2010
Excellent service - I would definitely recommend this site and service to anyone!
Therese
3/8/2010
The folks at etrailer were a pleasure to work with. They upgraded my standard shipping to the next level, at no cost to me, and my hitch arrived less than 26 hours later! Great customer service and price!
Wayne
3/8/2010
Selection was good. Product was well priced. Delivery was quick. Installation took two sets of hands. Very pleased and would recommend to others.
Bill
3/7/2010
Sales lady was real nice. Fast service and fast shippment. When received product it was as suppose to be. Will be ordering again from them.
Clarence
3/7/2010
Huge selection of parts, super fast shipping, great to do business with.
Fred
3/7/2010
We needed a brake controller in 4 days but did not want to pay expensive shipping. Called etrailer.com and the customer service rep was very polite and helpful. She placed our order and was able to give us the cheapest shipping option and it still arived earlier than I expected. She kept us updated by email on the status of our order so we knew what was going on. I plan on ordering more stuff from etrailer soon. It was a very pleasant experience and is now one of my online stores. Thanks etrailer.com
Josh
3/7/2010
I ordered some rail brackets because they were the cheapest price I could find. And the free shipping was a plus. Both my items shipped the same day. This is the second time I order from etrailer and it won't be the last.
Kevin
3/7/2010
What a great online shopping experience! Good prices and fast delivery. When I got my hitch and wiring, it was 10min install for each.
Dan
3/6/2010
Had a good selection of hitchs to chose from for my model and the price was great too, plus just with standard shipping I had it in 2 days.
John
3/6/2010
It's rare that I ever give feedback for anything but I wanted to send you a comment about my experience with etrailer. After contacting many Toyota parts distributors I found on the internet looking for a wiring harness for my 18 year old truck, I became frustrated that nobody had anything due to my truck being so old. I stumbled on etrailer and they had it in stock. Etrailers website is absolutely amazing with so mant tips and videos on how to install my harness. When it was finally time to make the installation, I had a problem. One phone call to tech support had my problem solved. The tech support guy was fantastic and answered all my questions I had. Now my trailer lights work great and I could not me happier. Everything I order from Etrailer has been a wonderful experience. From the girls that answer the phone, tech support, and the fast shippers, you people at Etrailer have a customer for life! Thanks to everyone. Etrailer is the best in the business.
Mark
3/6/2010
I love how easy this hitch was to install, it took my husband about 20 min to install, and the service fron etrailer was so wonderful. Thanks etrailer
Martha
3/6/2010
My order was processed much faster than expected and shipping was upgraded at no extra cost.
Ted
3/6/2010
I could not believe the speed & efficiency that I experienced in dealing with you. You will be first on my list for any future purchases for my RV. It is a pleasure to do business with a company such as yours.
Wes
3/6/2010
Item received as promised. Will do buisiness with again.
Alan
3/5/2010
Great pricing, FAST service, and free shipping? I'm coming here for all my trailer accessories from now on. Nice work!
Daryl
3/5/2010
Good service, kept me well informed of my order status. Recommend etrailer.
Dennis
3/5/2010
I had researched back up cameras for our Toyota Tundra for months and not found anything that didnt involve wiring something. My husbands birthday was approaching and I searched again and found this Master Lock Wireless Backup Camera which only had to be plugged in! It works great! etrailer had the best price, and free shipping which they upgraded to send our camera lighting fast. Thank You etrailer!
Eva
3/5/2010
My first time to order product from etrailer.com and it was all good from the beginning.
James
3/5/2010
There is something to be said when a companys employees knows there product. This was the best experience I have had with an online company. I will tell all my friends about etrailer. Very helpfully on the phone and the website it great and easy to use. Great job etrailer
John
3/5/2010
You guys Rock!! I ordered my hitch on Wed. @ about 2:30pm and selected UPS ground Free. I just recieved it @ 1:12pm Friday. Great experience with you guys! Thank You!!
Jonathan
3/5/2010
Great customer service. It's to bad, every shopping experience could be this good! I will use Etrailer if at all possiable.
Joseph
3/5/2010
Excellent item and service. I ordered on Tuesday afternoon and part arrived Friday. It took about 15 minutes to install. You guys are great and I will make sure to recommend you for any future needs.
Paul
3/5/2010
Easy, easy, easy. Starting with the website. It was easy to navigate, I found what I wanted, ordered it, it arrived within a few days as promised. It took me about an hour to attach. I'm a biker. Looks really nice, what little you can see. Thank you, definitly a good experience all the way around!
Rick
3/5/2010
I think you did a great job getting the parts shipped out, I got the parts in 3 days. They fit perfectly, I am very pleased.
Rodney
3/5/2010
Just a note of thanks. Received my order quickly and both the Curt hitch and wiring went in very well on my 2010 Equinox. Keep up the good work.
Terry
3/5/2010
I searched several sites and found etrailer to have the best price. The also had great service with prompt shipping. Thank you!
Tom
3/5/2010
Best price, fast shipping, easy to use website, friendly informative emails on status of order and I got exactly what I expected. What more can you ask for?
Bob
3/4/2010
The sales rep was professional and very helpful.
Dan
3/4/2010
If you look up the definition in the dictionary of Customer Service you will find etrailer.com. Their service is impecable. They will always be my first stop for trailer and truck accesories. Thanks etrailer.com
Danny
3/4/2010
Website easy to use with secure shopping. Great products, great prices, great service, ... great experience! Will definitely be back again, and again…
Edward
3/4/2010
This site is so organized, it is really easy to shop. The products are top shelf, and their shipping, what can I say, I placed an order LATE in the evening and it still had shipping status the very next morning!!! OUTSTANDING, Great work. Thank You!!
James
3/4/2010
Always seems to have what I need. Comes well packaged and gets here fast.
Jeffrey
3/4/2010
Very good service.
Perry
3/4/2010
Can't beat the price and very good people to deal with...I will purchase things again in the future from this company.
Stephen
3/4/2010
Hitch and harness arrived at front door in 3 days.
Arthur
3/3/2010
Very nice hitch and equipment. Fast, free shipping. The pictured ads of parts & equipment. The email link to UPS tracking. And the easy assembly instruction & special tool. Thanks.
Ed
3/3/2010
Service is fast! Easy! Customer service was very helpful! I had my order done under 2mins!!!! And it was shipped that very same day!! I give etrailer.com a 10 star rating!! Very happy customer here in PA.
Hector
3/3/2010
You guys and gals were very very helpful with everything. Your the best thanks.
Joseph
3/3/2010
WOW!! Normally I don’t take the time to write a testimonial, but this time I have no choice. I ordered my trailer brake controller yesterday night at 9:20 PM. When I got home from work today at 3:15 PM it was sitting on the porch waiting for me! How is that possible?!? I did not pay extra for speedy shipping. AMAZING! I don't know if the etrailer folks have a teleporter from Star Trek, or if they just read my mind and shipped it before I ordered it. Either way this transaction was beyond superior. A huge thank you to the guys in the shipping department! Outstanding! If you're looking to buy trailer accessories online and you shop anywhere else...well you're not smart.
Mike
3/3/2010
Your help was beyound any service I had else where. I recommed your great service to anyone. I wish to say THANKS.
Milton
3/3/2010
Love y'all!!!!!!!! I needed to change my order after it was placed,,,,I called the next day and they fixed it!! Awesome service!!
Stanley
3/3/2010
Pleasure to deal with during the order process. Very fast and prompt service. Can't wait to receive my items.
Theodore
3/3/2010
I placed my first order with you guys today. Your customer service was great and I received an email stating that the items were shipped about an hour after I placed the order. Thanks for being so quick, our business depends on it!!
Dayne
3/2/2010
Every time I have ordered something it has shipped promptly and is always a good product at a decent value.
Dick
3/2/2010
Excellent product, priced right, very helpful and efficient staff. Received hitch very quickly. Will buy from this company again. ***** 5 Stars.
Gilbert
3/2/2010
Good prices, great customer service and fast shipping. I will definitely buy from etrailer again.
Harold
3/2/2010
I placed my order in the morning and received notice same day it was shipped, Thanks.
John
3/2/2010
I received my 5th Airborne pin box within days of placing my order. The personnel at etrailer made ordering very simple and easy. The price was great and free shipping to boot. You can count my recommendation to friends and fellow RV enthusiasts.
John
3/2/2010
Absolutely the best price and best selection. Free shipping on heavy items was a great relief and they even upgraded shipping to 3 days for free. I received a follow up email after only twenty minutes to let me know that my order would be shipping same day and was in stock. Great customer service.
Matt
3/2/2010
I have ordered several items from this website. Great service. Order today, shipped today. Can't beat that. You guys rock.
Sam
3/2/2010
First time using this company and can say was a real pleasure to deal with. They upgraded my shipping at no expense to me when the opportunity presented itself. This web site is on my favorite list now. I will continue to use etrailer for all my shopping. Thanks to at eTrailer for his help and professional service.
Terry
3/2/2010
Great service. The free shipping and then the shipping upgrade was super. Had my parts within 3 days of placing my order.
Jim
3/1/2010
I recently bought a front hitch to place on my Lincoln Mark LT truck and was very surprised at the ease with which the hitch was installed. After reading the instructions completely it took us about 20 minutes to intall the hitch. I was particulary impressed with the fish Line tool that was included with the hitch. Without it, the work would have been long and hard. Thanks very much for the prompt service.
Jim
3/1/2010
Great service and great prices too. I am a very satisfied customer.
Jimmy
3/1/2010
Thank you so much for your fast transaction and good business with me. This is going to be my challenge because it's my first time to install a hitch and wire in my car. Please pray for me. Have a great day.
Kioh
3/1/2010
I was going on a trip after ordering my trailer hitch cover 2 days earlier, and even though I specified regular shipping, I recieved it priority rush mail the day I was to depart for a week. I was able to install it before leaving - that's what I call super service and it was most appreciated!
David
2/28/2010
I talked to a customer service rep re my wants she very helpful and went far beyond what I expected. Thank you!!!!
Jaymes
2/28/2010
Thanks again to everyone at etrailer. I received my most recent purchase the other day. You can always expect fast and curteous service from etrailer!
Jeff
2/28/2010
Very good service, fast shipping, exceeded all my expectations.
Alan
2/27/2010
Greatly enjoyed my time with this purchase. I will add that if the rest of the folks at etrailer ate as pleasant, patient and helpful as the lady who quickly and efficiently took me through the entire process, that is one mighty well-run organization. Great experience!
Calvin
2/27/2010
Excellent company to do business with. Quick shipping, great prices and excellent communication and customer service.
Chris
2/27/2010
Great service! No errors, faster than promised delivery, best price I found.
Dan
2/27/2010
Best experience I have ever had with ANY online retailer. I spoke with 3 reps during my question/order process and all were wonderful, knowledgable and just plain nice. They took extra time to get me the correct info. They were the best price PLUS the entire hitch and wiring shipped the same day and ARRIVED THE NEXT DAY, less than 24 hours from order to arrival. WOW. The big thing is the online installation instructions. They made my garage install effortless and perfect. I have recommended Etrailer.com to all my friends and highly recommend them to you!
David
2/27/2010
Great service and selection. The price is right, received my hitch ASAP, bolted right on the car, the light kit snapped in and I was ready to go.
John
2/27/2010
Item shipped fast and was as described.
Justin
2/27/2010
I have bought 3 different hitches from etrailer and have had no problems with the equipment matching the trucks I installed the hitches on. I purchased 2 goose neck hitches for work and 1 class 3 hitch for personal use.
Daniel
2/26/2010
Excellent! This was the best service I have received from an online store and the product is high quality! Keep up the great work!
David
2/26/2010
Shipped fast and cheapest prices for quality parts.
Donald
2/26/2010
I'm impressed! Ordering was easy and the package was received in a timely manner and in perfect condition. Installation was doable for a first timer. You could say everything went off without a ..... Oh, never mind :)
George
2/26/2010
What a Great Transaction!! Everything went well from the ease of use of the site and check out, to fast shipping!!! Thanks for the Great service!!
Greg
2/26/2010
Very pleased with the product and service.
Jim
2/26/2010
Shopping was easy done on line thanks to simplicity of finding things on website. All of the parts needed to make the installatiuon easy where listed for shopping ease.
Willie
2/26/2010
Nice product, and excellent directions. E trailer had my hitch delivered on time, no problems. I would buy from them again.
David
2/25/2010
The service I received was very good. The tail gate lock I bought installed very easily and only took about twenty minutes to complete.
James
2/25/2010
Just installed the wireing harness and plug kit I got from your web site. Wow, everything fit, easy to install, great prices. It made a […] job easy. You are now my go to people for all my trailer needs, and I will tell all my friends about your great services.
Jeff
2/25/2010
Product was as advertized, delivery was prompt and notification of shipment good.
Kenneth
2/25/2010
Easy to find the right hitch for my specific vehicle. Enter year, make, model and a list of hitches that are compatible with your vehicle pop up. Nice to be able to compare pricing and functionality while seeing other users reviews. I placed the order at 9pm and received 2 emails thanking me for coming back to the site and saying the hitch had shipped within 2 hours. Great customer service.
Scott
2/25/2010
We are so happy with our purchase! Best price on the internet & the BEST & FASTEST shipping! Thanks so much!!! Very hapy customers here!!!
Becky
2/24/2010
This buying experience was Very professional and timely. I definately would recommend etrailer.com to anyone!!!
Danny
2/24/2010
I have placed several orders with etrailer.com. They have always arrived quickly and in great condition. I am very pleased with the service I have received. Thanks so much!
Jarett
2/24/2010
The item that I ordered arrived today. Very fast delivery! I am very pleased with the service and the item. I highly recommend your business to others.
John
2/24/2010
I thought the service was great. The product was delivered in a timely fashion and in one piece.
Rob
2/24/2010
Beyond excellence! Up to date communication and extremely fast shipping made me a repeat customer. Whatever I need for my trailer, I'm coming back.
Tim
2/24/2010
I am just a little small town branch mgr of a bank who likes to do a little landscaping at my house and the bank-haul my own supplies, lawn mower or snowblower depending on time of the year, and these fenders will put an explanation point on my trailer--what you previously sent me really makes the trailer look great!!!--your quick service (even though I didn't need it) along with the your personal touch sets your company apart---what us community bankers call FULL CUSTOMER SERVICE---Thank You Dave K
Dave
2/23/2010
Fast shipping, quality parts, great communication, will definitely buy here again.
Gregg
2/23/2010
Really quick service. Thanks.
Martin
2/23/2010
Fantastic, Great Customer Service, They go out of thier way to help, A+++
Mike
2/23/2010
Excellent web site! Easy ordering!! Small mistake MY FAULT with payment processing which was cleared up with a lady in customer service. She was fantastic!!! Her phone etiquette is phenominal!!! Less than 24 hours and my items are already enroute. This is how a company stays successful. Keep up the great work!!! My friends and co-workers will know about the great service I had with you all. Thank you!!!
Sean
2/23/2010
Etrailer provides fast service with the correct parts delivered. Shopping is easy with a user-friendly web-site. What else would you want?
Tom
2/23/2010
Great Experience, I would recommend shopping at etrailer to anyone and everyone that asks.
Travis
2/23/2010
I was impressed with the service from etrailer. I received the hitch on the 5th day from the order date and installed it on the 6th day. I recommend etrailer for peoples hitch needs and will use them again, if I need something in their line.
Bill
2/22/2010
etrailer was a pleasure to do business with. Shipment of my order was timely and when I had a question they were kind and helpful.
Harold
2/22/2010
Everything was perfect!! Shipped early at no additional cost and was shipped correctly! Thanks for doing a great job. I am sure our company will do business with etrailer again.
Joey
2/22/2010
I have never dealt with a company that was so quick to ship their product. I ordered the license plate from on Wednesday afternoon and it shipped the same day. I received it Friday. That is awesome!
Mike
2/22/2010
I haven't received my trailer hitch as of yet but if the merchandise is as good as the treatment I have received so far then I will have a super product. I have bought several items from your company and I have always received warm, careing and thoughtful service. I hope your policy doesnt change. Don't know how you can improve on perfection.
Richard
2/22/2010
Received excellant service from the start. They confirmed my order was correct for my truck. Shipment was very quick,packed well and on-time!! A+++
Richard
2/22/2010
Always satisfied. Your company always delivers!
Steve
2/22/2010
Just wanted to say thanks. I purchased the Valley Class III Round tube hitch from you along with the wiring harness. Both fit like a glove. I had absolutly no problem at all installing it. I was amazed at how easy it was. You have a great product and I would recommend it to anyone. If I were you I would change the difficulty level to maybe a -1? Thanks again.
John
2/21/2010
Snow Sport Plow HD. Easy to put together and is a quality piece of equiptment. I wish I would have bought one for my 170 yard driveway 8 years ago! I have this on an 04 Tacoma and has it ever saved me time and back pain. We no longer feel like we are held hostage to the weather as my wife can now get out to the main road. And... the best part... I dont have to spend hours upon countless hours shoveling by hand. A great purchase for my driveway. Remember that it pushes snow, so you will need to be in your garage to get the snow away from your doors.
Scott
2/21/2010
Thank you fast shipping and low price.
Sylvain
2/21/2010
Your customer service and communication is outstanding. I'm very glad I found you. I'll keep coming back for the assorted things we get into. Wanted to pass along a :-) for the day
Ben
2/20/2010
The installation was as stated and easy. The order arrived earlier than expected. I have used this company twice and would highly recommend their services
Donald
2/20/2010
Great communication, quick ship, good packing & product was just as shown, will do business again!
Valerie
2/20/2010
It's on the car and looks great. The mechanic at my VW place knew exactly what to do. Delivery was fast. Overall because of the time constraints I am pleased.
Wally
2/20/2010
I have made two purchases a Roadmaster tow bar and a high-low hitch adapter over the last few weeks. The parts were as described, competitively priced, and delivered as promised. I highly recommend their service.
Bill
2/19/2010
Awesome. Ordered on the Feb 16th and received it on the 19th. Fast service. Web site was easy to use and order. You guys ROCK.
Cindy
2/19/2010
I don't think I've ever had anything shipped so fast from an internet order. I ordered a hitch light and wasn't expecting it for a few more days. I got home from work and it was waiting for me. Hope I can find something else to order from your store!!!!
Jack
2/19/2010
The site was user friendly and had everthing I was looking for for my F-350 SD.
Louis
2/19/2010
I was looking for a new pin box for my 5th wheel. Etrailer was able to answer my questions, had what I needed and the best price. I will be back when I am shopping for more trailer equipment.
Mike
2/19/2010
Wow! Easy ordering, fast shipping, and the best customer service of any website I've ordered from. I will definitely use etrailer.com again.
Patrick
2/19/2010
Killer website - easy to find what you need - price was right. Product was shipped super fast, perfect packing. Install on my 1995 Honda Element was a piece of cake.....20 minutes. Highly recommend this outfit.
Rick
2/19/2010
Just wanted to say I was very impressed with the quality of the bike carrier and the shipping, WOW delivered to my front door in less than 24 hrs. Will recommend your company to all my friends.
Steven
2/19/2010
etrailer probable has the largest selection of trailer accessories located one place. I found every thing I needed at etailer. Good prices and fast service.
Tom
2/19/2010
The product I received was just what I ordered, the price was reasonable, and the delivery was prompt.....what more is there to say. I'm a satisified customer who will order from you again.
Tom
2/19/2010
Thank you for your prompt updates and hard work. You will have a return customer.
Aaron
2/18/2010
Super product and by far the best price I found anywhere. Shipping was fast and communication was great.
Andrew
2/18/2010
Awesone...I would highly recommend you~
Christopher
2/18/2010
Every time I have purchased from etrailer.com I have received fast service and quality products. They have good prices and free shipping on large orders is always a plus. I highly recommend them for all your trailer needs!
Daniel
2/18/2010
Ordering from etrailer was a breeze. Very fast an effect No Problems what so ever and excellent price. I highly recommend them.
Dick
2/18/2010
Excellent service. It arrived so quick I was not prepared. All apears to be there and when the temp get above freezing in Georgia, I'll install it.
Ed
2/18/2010
I purchased a cargo carrier last night 2/17 with free standard 5-7 day shipping. The next day the item shipped and it was upgraded to 3-5 day express shipping free of charge! Very pleased with the support thus far.
Fred
2/18/2010
This is my 2nd time, useing etrailer.com. Their customer service has been 2nd to none. I'm telling everyone to shop at etrailer, for treir trailer needs.
James
2/18/2010
I bought the Audiovox Hitch Mounted Step with Backup Sensor and Wireless Alert System. This is a fantastic backup alarm! So easy to install, works really great. etrailer gave my order special priority and upgraded to the 3 to 5 Day Express Shipping at no additional cost. Pleasure doing business with them. Thanks.
John
2/18/2010
Thanks. Great communication. I love working with companies from Missouri. They've got it together.
Kirk
2/18/2010
Great service, very fast shipping and product, exactly as ordered.
Kurt
2/18/2010
The phone rep took care of me in a quick, profesional way. Thank you!
Leonard
2/18/2010
Great Service and Price, Fast Shipping!!
Marc
2/18/2010
Your staff helped with my order. She was easy to understand and was pleasent to talk with.
Steven
2/18/2010
Excellent prices and all items I ordered were in-stock. On top of that free expedited shipping! I'm very pleased with my first etrailer purchase thus far.
Tim
2/18/2010
The service, communication, and attention to detail was the best I have experienced. Getting my order faster without additional charge shows the concern the company has for the customer. Thank you for a job well done.
William
2/18/2010
I have not received my order yet but so far the experience of working with etrailer has been great. My order was promptly placed and the shipping was upgraded at no additional cost to me.
Dale
2/17/2010
I've ordered 4 items from E-trailer over the last 3 years and have never been disappointed. Items were shipped with out any delay and have been received on time with zero problems.
Gord
2/17/2010
My buddy and I are building 2 small trailers, to pull behind our motorcycles. We didn't want the standard plain fenders everyone had. etrailer had just what we were looking for and at a great price. And their sales rep. are the best on Net. Large selection great prices and remarkabe service. What more could you want.
James
2/17/2010
Very helpful and knowledgeable. Second time shopper will be back.
Jim
2/17/2010
Just wanted to let you know I received the items today. I really appreciate your emails and for going above and beyond the norm with the expedited shipping. It has been a pleasure doing business; I would not hesitate for a moment to order through you again. Thank you very much!
Mike
2/17/2010
I found you just looking for the e-track straps. Shipping rates reasonable!! Fast Shipping, Way fast!!!!!!!!!! I give your Company a perfect 10. Thank you!!
Paul
2/17/2010
You are awesome! I have never experienced the incredible customer service that you provide. I have purchased several items...after the first, my future purchases were expedited to me....absolutely great! I have referred others to your site. Thank you for being so great! Where can I buy stock in your company!???
Theresa
2/17/2010
Very good experiences with etrailer so far. Fast shipping, prompt email on tracking # and notice of shipping. Just the way I like to do business. Thank you etrailer.com
Thomas
2/17/2010
Great price, fast shipping, excellent customer service.
Tom
2/17/2010
Very fast shipping.....wish everone was like that!
Anthony
2/16/2010
Received very professional service & shipped fast too! Thank you etrailer!
Chris
2/16/2010
Great service - emails updating me at every step of the process- I need to wait til this snow melts to install the hitch receiver but it looks nice sitting in my family room.
Dan
2/16/2010
Never before have I ever had such outstanding customer service. I had been trying for months to find someone who knew something about trailer parts, with no help at all. Found your website by accident and said, well here we go again. The parts I needed were very inexpensive and I figured that no one wanted to take the time to ship them to me. What a wonderful surprise to order parts on Friday and have them delivered on Tuesday. All I can say is thank you for taking time to make life a little easier and doing more than was expected for such a small order. You have my respect. Also, if anyone happens to read this review, etrailer is the place to shop for your trailer needs.
James
2/16/2010
I received my order today, all was intact! And easy to put together and looks great on the trailer. Thanks for the fast turn around on the delivery will consider your products in the future.
Jeff
2/16/2010
Wow! Ordered Tuesday night Received Thursday afternoon. FREE Shipping! Installed it Saturday,wasn't effortless but doable for a first timer. Did a search later online for a question about testing trailer wiring and etrailer site came up with answer. I never thought of checking there first but I should have. Great service, products and prices. Etrailer made this project easier than I thought it would be!
Mike
2/16/2010
The items ship same day. All parts work, with no problem. Install was fast. I will diffently buy from them again. Great job, keep it up.
Patrick
2/16/2010
Excellent service.
Rich
2/16/2010
Good prices and prompt shipping. Excellent experience!
Richard
2/16/2010
Great service, quick shipment and delivery. etrailer is a real internet find.
Sheldon
2/16/2010
Easy on-line viewing - Easy ordering - Quick delivery - Overall great service
David
2/15/2010
The best on the internet! Very fast shipping and fantastic service. Thank You.
James
2/15/2010
WOW! on a holiday weekend no less. I mountain bike for the fun and excitement and I'm so bummed out by all the snow. So to get in to a better mood and knowing I need a need a new rig I checked you out and was blown away. Great service and prices and you shipped it already. Good Stuff!
Luis
2/15/2010
So far I am very impressed. Thank you.
Matthew
2/15/2010
Great service and follow-up. Unbeatable prices too. I will be a returning customer. Thanks!
Mike
2/15/2010
I will recommend e-trailers to other friends, great source for towing needs.
Peter
2/15/2010
My experience with etrailer.com has been stellar! From an easy to navigate website, finding just what you need without any confusion to receiving my product and always getting great follow-up service. I highly recommend etrailer.com Thank you!
Sean
2/15/2010
Great products at great prices. Super fast shipping too. Thanks.
Paul
2/14/2010
I can't say enough about etrailer.com. They have an amazing inventory and great prices. I enjoyed my shopping experience with them, and I will definitely be doing more with them. I really appreciate the great service and fast shipping. Thanks, etrailer.com.
Don
2/13/2010
Best service ever. I purchased window deflectors for my 98 Isuzu Trooper. I got them in one day after they were shipped. Customer Service was excellent and they keep you informed of your order. I am very satisfied with the purchase and the service. They help you choose and the right product you need. I highly recommend e-Trailer, and will be back for future purchases.
Pete
2/13/2010
I am really impressed with the fast and convenient service offer by etrailer. I found out about your company at a local bicycle shop actually, we priced a hitch to be put on locally and it was too expensive for us, then we found out about etrailer and here we are buying our bicycle carrier from you as well. The total of both our purchases was still less than the local install of a hitch here in town. Thank you.
Bob
2/12/2010
Fantastic, got the right parts I have ordered fast and every thing was included in the package.
Gabriel
2/12/2010
I ordered a Prodigy brake controller and everything went exceptionally well. I was given an upgrade in shipping at no charge, received the controller in 3 days and everything arrived as expected. I would definitely do business with etrailer again.
Gary
2/12/2010
Your website is a standout. Important information is easy to find, your pricing very competitive, your service excellent. And shipping my order Express at no extra cost was a very cool surprise.
Jeff
2/12/2010
As I was asttempting to track my shipment UPS rang my doorbell and delivered the item! Great price and communication and super fast shipping. Thank You.
John
2/12/2010
Great product. I was impressed with the simple instalation of the hitch and the wire harness. Everything looks great too. I plan to do another vehicle in the near future. Thanks again.
Ken
2/12/2010
I really appreciate when someone does what they say, even more so when my expectations are exceeded. Etrailer.com fits the bill and went above and beyond! Shipped same day, notified of same, and product arrived much sooner than expected. Excellent!! Thanks, I'll tell friends about your company and service.
Ken
2/12/2010
Fast shipping, great prices. Will definitely buy from again.
Mark
2/12/2010
Process was easy and price was very competitive. Shipping cost not excessive.
Pete
2/12/2010
I cannot believe that my order was on the front porch in less than 24 hours using free shipping. Great experience with etrailer and will be doing more business with etrailer in the future.
Wayne
2/12/2010
Ordering from etrailer.com was fast and easy. They had everything I needed. They shipped my parts fast. I had my parts within 3 days after ordering. I recommend this company.
Mark
2/11/2010
Shipped very fast.
Matt
2/11/2010
Great product. Speedy delivery. A pleasure to do business with.
Rhonda
2/11/2010
Good prices, quick shipping, very good product information, great how-to videos.
Steven
2/11/2010
Very good to deal with.
William
2/11/2010
This was the quickiest and easiest purchase I have ever made online. I received free shipping so I thought it would be forever but, it made it in two days. It is nice to have a dependable online company. Thank you!
Chris
2/10/2010
Telephone salespeople were very knowledgeable, suggested exactly the right hitch out of 4 available for my vehicle for me hitch came in just a day or two everything was there thanks!!! I decided to let a local hitch place install it for me, which worked out fine. THANKS!!!
Craig
2/10/2010
I am a repeat customer- why- GREAT customer service and great prices. I looked everything up online to find the best price then called them to make shure I was ordering the right parts and I didn't so they straightened me out over the phone before I ordered the wrong thing. Customer service was quick, polite and new what they were selling. A GREAT change in pace from most retailers. Plus it shipped from the same day. I highly recommend this company!
Everett
2/10/2010
Customer service- excellent. Delivery- excellent. Product quality- good. Installation- average.
Jack
2/10/2010
These folks are great. Just terriffic. Order was processed in just hours and shipped. They even upgraded the shipping. What more could you hope for in internet sales!!!!!!!! THANKS! Simply knock your socks off service.
John
2/10/2010
I have ordered two e-trailer hitches w/wiring harness for 2008 and 2009 Nissan Titan trucks. Both came by UPS in a couple of days. Everthing was as ordered. Instructions are easy and the hitches have been perfect fits to both trucks. My first order was placed online for the 2008 Titan. I contacted customer service for the 2009 Titan hitch order. A bracket had been added to the online instructions, and I called to varify that it was on the hitch. My contact with customer service was excellant. I would recommend e-trailer to anyone.
Larry
2/10/2010
Fast and friendly service. I ordered on Monday and received my shipment on Wednesday
Michael
2/10/2010
Good fast service.
Murray
2/10/2010
The product was shipped promptly, and it met the online description. I'm a satisfied customer.
Paul
2/10/2010
I have placed two orders with etrailer. In both cases I was amazed at how fast the orders were delivered. I am pleased with the products and impressed with the service.
Richard
2/10/2010
Well I ordered a hitch for my car, real simple order I thought, but I made a mistake in getting the correct adapter for my bike rack, they called and emailed me to make sure I knew and asked if I wanted to change parts. I really appreciated the fact that I didn't get the part and find it didn't work and have to send it back. So kudos.
Al
2/9/2010
I have nothing but praise for the way my order was handled! I called shortly after 3pm east coast Florida time, and received an email sent at 6:42 that the order had been shipped. Now that’s getting things done!
Bill
2/9/2010
This is my first purchase from etrailer, and I am very pleased with my experience. The web site, prices, and service have been the best I've experienced is a long, long time!
Bill
2/9/2010
Talked to a rep about what I needed to set up to flat tow behind my motorhome, ordered on line and it was shipped within 1 hour. Best price and the best service. Will tell all my friends and be back for more in the near future.
Dave
2/9/2010
My order qualified for free shipping. It arrived before I expected. That's way cool.
Jay
2/9/2010
A pleasure to do bussiness with. Very fast delivery as promised. I would not hesitate to order parts from etrailer. Thanks.
Jim
2/9/2010
Excellent Service, best seen in a long time, from the moment I called and talked to a real person immediately. No hassle, no problems, great price, and free shipping on the Sidewinder Hitch. Delivery was unbelievably fast, which really surprised me. Customer service is like I remember from 40 years ago. I will look to etrailer for future internet buys first and foremost.
Kenneth
2/9/2010
Professional customer service, very good price. Will do business again.
Kin
2/9/2010
I can't believe you guys!!!! I wasn't sure which hitch I needed for my E-350 so I called and in a couple moments they asked all the right questions to help me make my choice. If that was not good enough, my new hitch is on my doorstep - 24 hours after I ordered it. WOW! This was my first order with your company but it will NOT be my LAST! My only regret is that I did not find you sooner.
Larry
2/9/2010
Thank you for the extra attention on the shipping. That tells me you are a class organization looking out for your customers.
Ralph
2/9/2010
The shopping experience was very easy and just great! The etrailer site is able to let you know exactly what you need to order for your particular vehicle and the shipping is very prompt. Thank you, etrailer: Bernard, A satisfied customer.
Bernard
2/8/2010
A+++++ Seller, Fast Shipping. Every thing fit perfect. Great Deal. Thanks.
Bill
2/8/2010
Thank you for your prompt attention to my order request. You earned my business again because of the prompt way that you handled my first orders. The Hidden Hitch that I put on my 2005 Vue was a flawless installation. Everything went exactly as it was supposed to. We just bought the 2006 Econoline and want this hitch to allow us to pull our sailboat with it. I looked at the installation instructions and it seems even more straightforward than the hitch for the Vue was. I really appreciate the way that you do business and the quality of the products that you provide. More businesses need to learn from your model. Keep up the good work. Charlie
Charlie
2/8/2010
I ordered the hitch on Sunday over the internet: It arrived on Friday and l completed installation by 1pm on Saturday.
Seymour
2/8/2010
Unbelievable! I placed on order during the afternoon of 1/27/2010. All but one piece which had to be sent from Oregon arrived on 1/29/2010. The other part arrived on 2/2/2010. We were able to get advice from technical staff with an easy phone call. The customer service lady was especially helpful in completing the order over the phone once we had researched several online sites.
Charlotte
2/7/2010
Great prices, excellent service, and very easy installation....thanks again!
Wayne
2/7/2010
Fast handling of order and I received it quickly. I am looking through the catalog planning my next order.
Charles
2/6/2010
Don't give it a second thought, order your hitch through etrailer.com. Hitch arived when promised and fit my vehicle perfectly, not to mention the money I saved!
Doug
2/6/2010
The order dept was exceptional, service was the best. All questions were answered.
Elsie
2/6/2010
Very satisfied, order on the Feb. 3rd and got it on the Feb. 6th. Fast response time thru email updates letting me know when shipped out and tracking available. Keep up the good work guys. I'm sure I'll use y'all again. Thanks.
John
2/6/2010
Best price, two day delivery, works for me.
Susan
2/6/2010
Outstanding! I have a 2010 Toyota Tundra and have not been able to find a locking hitch pin ... until I visited your web site. Thanks for giving details that this pin was slightly wider - especailly for the Tundra. Order arrived VERY fast and both items were keyed alike - nice to get what I ordered without any problems. Thanks, I will definitely visit your site in the future when looking for tow related items.
Bill
2/5/2010
So far, I think it is great! You were very prompt and considerate, especially regarding the shipping.
Billy
2/5/2010
Very friendly and polite, fast service, will deal with them again.
Bob
2/5/2010
Great products and even better service. Both orders have been handled with utmost professionalism. Quick shipping. Great communication.
Brian
2/5/2010
Incredible service every time. Thanks.
Charlie
2/5/2010
I ordered a bike rack on the web site. My order was processed quickly and my shipping upgraded. I got it in perfect condition in half the time I expected! I'm very happy with the whole thing.
Dave
2/5/2010
Received the hitch,very happy with the quality, installed it the next day, looks great. David
David
2/5/2010
Love you guys, this is the second hitch I've gotten from you- both times the service was FAST and trouble free. I'd recommend you to anyone who asks me where I got it. Thanks!
Eric
2/5/2010
Very fast shipping and great communications. Excellent service.
Eugene
2/5/2010
I liked the fact you could get the bearings and seals in a package deal, much cheaper than I could get around here, even with shipping cost included! Very quick in shipping your item, I will do bussiness with these folks again real soon! Give them a try they will not let you down. Thanks.
Mario
2/5/2010
The service is great. Very fast shipments at great prices.
Sam
2/5/2010
I just received the Trailer Hitch ans it was more than expected; the size of the hitch is AWESOME and the delivery was fast. I will be purcasing a new trailer hitch in the upcoming week for when NFL season starts (Tampa Bay Bucs), I know aweful team but support them. Thanks for the quick delivery and service and I will recommend your site to my friends once they see my new trailer hitch……hahahahahaha. Thank you keep up the great work!
Alex
2/4/2010
From start to finish, the best on-line shopping experience I have had. Questions were answered quickly and order shipped and received within days. Thanks for your customer oriented, professional operation.
Angelo
2/4/2010
Good service.
Chris
2/4/2010
Super fast shipping. Outstanding customer service. Installation instructions that helped me a lot. I definitely recommend to shop on etrailer.com! The best shopping site ever!!!!!
Cosmin
2/4/2010
Thanks so much for helping me get my parts and so fast too, your a lifesaver!! Thanks so much for the time you took to help me get the parts ordered and sent and for making sure my order went out that day. We plan on installing the parts this Sat. Thanks again for being my knight in shinning armor! Etrailer is lucky to have a gal like you working for them.
Desiree
2/4/2010
That's the fastest I have ever gotten an order thanks much.
Eric
2/4/2010
The hitch fitted the vehicle exactly and the installation looks very neat. Delivery was very quick, hardware and good instructions were included.
Eric
2/4/2010
Perfect!!! Went without a hitch!! Thank You.
John
2/4/2010
My order was delivered the very next morning…great job, Thank You
Kent
2/4/2010
Thank you for the excellent service with my order and the prompt service. It is very much appreciated and I will recommend you to friends.
Leslie
2/4/2010
I have nothing but praise for etrailer.com and the fine folks that work there. They have kept me informed as to the availability of the product I wanted. They let me know when I can expect the arrival. Thanks etrailer.com
Richard
2/4/2010
Awesome quality product. Went in easy as pie less than 10 minutes and I was good to go.
Sean
2/4/2010
Great service and website. I really appreciated the shiping upgrade and received it within 3 days. I will definitely be purchasing from E trailer again.
Shannon
2/4/2010
Awesome site - Easy product selection and ordering proces. Super fast delivery. Definitely will recommend to my friends.
Charles
2/3/2010
Thank you for having the fast and friendy service. You can find what your looking for at etrailer.com! Again thank you.
Chris
2/3/2010
I've purchased from etrailer on three occasions and each experience reinforces my belief that this is not only the best sourceand prices for trailer related anything, it's the best purchase experience possible on the internet. Exceeding customer expectations is the norm for etrailer.com. Kudos to the entire etrailer.com staff!!
Craig
2/3/2010
Excellent product, fast delivery, great price. Thanks.
Donald
2/3/2010
Great selection! Super fast service and delivery. I will recommend and shop again.
Esteban
2/3/2010
I called to make sure that the ski carrier was in stock. It was not but would come in in two days. I ordered it and it was shipped the same day it was received by eTrailer. I got it two days later and is excactly what it wanted. This is the third time that I ordered from eTrailer and everytime they delivered.
Jean Marie
2/3/2010
Great service, fast shipping, easy install! Thank you etrailer.com
Nate
2/3/2010
Etrailer has great service. One item was not in stock, so they e-mailed me and let me know that. Some places will just hold all items until there are together before the ship them. They shipped the parts they have and will send the last piece when the get it in. I appreciate the e-mails and the fast shipping. Thanks.
Richard
2/3/2010
Wow! Thanks a lot. Hitch cover not for me I was glad to find your web site by Googling red sox hitch cover. I will be taking it with me to Alabama to give to my brother as a birthday gift. Thank you very much for your awesome dedication to customer service.
Ronald
2/3/2010
I purchased a Ladder Rack for one of our enclosed trailers. We installed it today and it looks and works better than I expected. I ordered a 2nd ladder for our other trailer this afternoon. E Trailer delivers!!
Tom
2/3/2010
Outstanding place to purchase trailer hitch parts. Superfast shipping and good packing. The best!
William
2/3/2010
Excellent price. Excellent service. Great communication and fast delivery. Quality product at a quality price!!!!
Dan
2/2/2010
I've had nothing but great experiences buying from ETrailer. Excellent customer service and very quick shipping of my orders. It's all good!
Dan
2/2/2010
What great service. The fender arrived -will be ordering the other side in couple weeks and be ready for Spring hauling mulch, stone, brick, lawn tractor, etc.
Dave
2/2/2010
Your company has quick turnaround - very cool!
Elizabeth
2/2/2010
Thanks for the quick service.
Greg
2/2/2010
My first experience was very good so I'm back for another trailer hitch. It was easy to buy and a good price with free shipping. Hard to beat!
Jeremy
2/2/2010
Great experience. They phoned me within a few minutes of me placing my internet order and told me the ball I had ordered would not work with the ball mount I had ordered. In just a couple minutes they cancelled my bad order and replaced with a correct order. Product shipped the day it was ordered, tracking information appeared promptly and delivery was made on the promised date. Products exceeded my expectation, very well priced.
Kevin
2/2/2010
You are one of the most professional sales representatives I have ever had from any company. Thank you very much for your competent guidance with regards to fitting this system to my vehicle. I look forward to continued business with you in the future.
Loren
2/2/2010
Thanks a bunch. Ordered from you instead of another site because your expert had a helpful answer to my question about the bolt on versus weld on coupler. Certainly further impressed by the shipping upgrade, which will allow me to knock this job out this weekend instead of having to wait until next week. Great customer service!
Ralph
2/2/2010
Excellent and fast service along with customer updates for every step. Thanks.
Roger
2/2/2010
The person in Customer Service went above and beyond to answer some very specific questions I had. She even pulled the part and validated the information to insure it was correct before shipping. This is my first experience with etrailer.com but with the outstanding customer service I received you have more than earned my future business. Keep up the great work.
Steve
2/2/2010
etrailer provided fast shipping and great communication! Thanks.
Chris
2/1/2010
The order arrived quickly and the communication throughout the shipping process was great. The actual product is outstanding.
Hal
2/1/2010
I just wanted to send a quick email to let you know how much I appreciate your website. I was looking for several items and not only did I find what I was looking for, but also videos comparing other products, and detailed explanations on how to install the products I purchased. This website made what was sure to be a daunting experience of hours of internet research, into an easy shopping experience. I will tell all my friends and family about this site!
Jamie
2/1/2010
Wow!!! Best DIY experience I've ever had. From ordering to install, the whole thing was a breeze.
Ken
2/1/2010
Thank you so much for the help! I've already received a notice the order has shipped. I'm really impressed at how great the customer service is and, again, truly appreciate it.
Michael
2/1/2010
This was the second order I placed within close to a week. Everything was as described. As a matter of fact everything was better than I anticipated. The prices were more than competitive. I'm looking forward to doing business with etrailer again.
Rick
2/1/2010
This was my first time dealing with etrailer, and it was a great one. I received everything as promised. Well packaged and on time. I will be doing business here again. Thank you.
Carl
1/31/2010
I received the product in 2 days. Your service was outstanding.
Mark
1/31/2010
The installation took me about 25 minutes and I save USD $200 compared to the dealer.
Papo
1/31/2010
Quick shipping, fair price and on-line product reviews / tips. Thumbs up!
Toby
1/31/2010
It was great, cargo carrier and hitch pin arrived early, the service and price where great.
Van
1/31/2010
Good service and great shipping. Very pleased.
Bob
1/30/2010
My local RV place told me a basic off brand brake controller was going to be $80 plus 1 to 2 hour labor to install. You guys are awesome- Lightning Fast shipping- Everything needed to make an easy install. I purchased the Prodigy, much higher end then the locals brand. My first time to install a brake controller- took me less than hour to install.
Michael
1/30/2010
This a great company to work with. They have great customer service too. I was looking for a WD hitch and needed it with in one week. With their Fast Shipping it got to me in less than 2 days! Highly recommended!!! A+++ Thank YOU etrailer.com!!!
Andrew
1/29/2010
Easy to use site, and fast shipping.
Greg
1/29/2010
Excellent service. Couldn't ask for more. The part I needed, shipped same day as ordered and arived the next day. Thank you, I will order from you again.
Stephen
1/29/2010
Fast shipping, very good price on the part.
Bill
1/28/2010
I received my hitch yesterday. Thanks for the fast, friendly, and professional service.
David
1/28/2010
It was easy! We were looking for a part for a bike rack, I got on the phone, described what I needed, and the customer service rep guided me to a picture of the item on the web site, took my order, and it shipped to us!
Fran
1/28/2010
You guys are THE BEST. Excellent price. Items needed in stock AND the absolute FASTEST shipping I've ever had on an internet item. THE BEST bar none. Thanks, this has been a real pleasure.
Gale
1/28/2010
I received my package on 1/28. Thanks for the good service!
Gary
1/28/2010
Extremely helpful customer service and fast delivery. Price was the best I found on the web. I would definitely do business with eTrailer.com again.
Jason
1/28/2010
I was impressed with the packaging that the hitch came it. Definetly well thought out with minimal packaging and attention to protecting the contents. I put the hitch on the day I got it and it took about 1 hour. No problems and it went on pretty easily with no swearing necessary. Very clear instruction tailored specifically to my car. You provide a great product and service!
Jeff
1/28/2010
Thanks for the quick response to my order. This was my first order on line for this type of goods and I`m impressed.
Nick
1/28/2010
Thanks for your e-mail on my order. I appreciate your great service.
Wayne
1/28/2010
I placed my order for a Trailer Hitch and accessories. I orderded it on Saturday Afternoon. It was out on a UPS Truck Monday morning and at my house Wednesday evening even with Free Shipping option! I received Emails for all steps of the transaction. Etrailer provided excellent customer service!
Arnold
1/27/2010
Got the hitch and light kit in a hurry. Great service on delivery.
Brian
1/27/2010
Great price and fast, fast shipping. I don't think this deal could have been beat anywhere. Thanks!
Gene
1/27/2010
Response to my order was quick, shipping was without delay and the product was as advertised. I am pleased with the product, the ordering process and shipping. I am a happy customer.
James
1/27/2010
Great experience. Had what I needed, arrived as described. Very quick shipping. Thank you.
Jason
1/27/2010
Not only was the price of my Thule tire chains the BEST, I was promptly notified of the shipping status which besides being free, was shipped in 2 days. Another customer service person contacted me via email right away, so I had a name to deal with if I had problems and there were none. I have already referred a friend to this site and will continue to do so. It's great service like this that generates good business. Much appreciated. Thanks.
Jeff
1/27/2010
This is my second trailer hitch purchase for etrailer.com and as before I experienced Excellent Customer Service, quick and knowledgeable of the products they sell. I placed my order and within minutes I had order confirmation. In less that 2 hours my order shipment confirmation arrived in my Inbox. Great shopping experience. The sales lady was very helpful and a pleasure to speak with while placing my order.
Jeff
1/27/2010
The shipping was super fast and resonable. The t-one wiring harness took me about 5 minutes to hook up. It was so easy. Well worth the asking price. I will definitely do all my trailer parts shopping here.
Mark
1/27/2010
You have a very friendly helpful staff and I look forward to placing future orders with your company.
Myron
1/27/2010
Surprisingly fast delivery, and the price was much better than elsewhere. Yours is a site worth bookmarking. I'll be back.
Pete
1/27/2010
I am impressed with the service and response from your associates at etrailer. Shortly after placing my online order, I got an e-mail confirming everything and within hours got another stating the shipping had been upgraded and that my parts had already shipped. I look forward to my shipment arriving early and will definatly order from etrailer.com again.
Rob
1/27/2010
This is the third hitch and wiring harness that I have bought from etrailer. They were delivered very quick and packed securly and your instructons for installation were easy to understand. I will buy from you again.
Gerald
1/26/2010
Thank you sooooo much. I saved almost $200 off the local retailer price counting the shipping and the taxes. Plus you upgraded my free shipping to express! We put the product in yesterday and it works great!
Michael
1/26/2010
Thank you the video for the installation with all the hints was right on the mark. My son and I put it on in my garage. Good product and great installation instructions.
Mike
1/26/2010
WOW! Great service & price. Was a little hesitant about ordering a new 5th wheel hitch online. No problem with etrailer.com. Hitch arrived in great condition 4 days after I ordered. Thanks!
Steve
1/26/2010
It was quick and easy to find the correct wire harness for my 2009 Equinox.
Bill
1/25/2010
Very courteous and easy to work toward an order.
Bill
1/25/2010
Super! I got my part, I got it on time and it looks great. The company emailed me and I felt like everything was done as good as possible. I just wish every company was as smooth as this one....Really I think you guys are great!
David
1/25/2010
I ordered Thule pro racks. They were shipped out within 24 hours as promised. I will definitely recommend and order from etrailer again. Thanks!
Doug
1/25/2010
Shipping was super fast and correct!
Favian
1/25/2010
This was my first order with etrailer. I made a mistake and ordered twice. Their customer service caught it, called me from the office and fixed it so I wouldnt pay shipping twice. It's so refreshing to deal with people who go the extra mile to look after customers.
Geoff
1/25/2010
I have bought several items from etrailers they have all been good quality and fast shipment, you can't beat there prices.
Glen
1/25/2010
Web site well setup, easy to order & prices are competitive.
Joe
1/25/2010
This is the second time we have ordered form e-trailer and we are pleased. The orders were shipped fast, the billing was accurate and everything showed up in the package. What more can I say besides thanks e-trailer.
John
1/25/2010
The trailer hitch cover arrived quickly and in great shape.
Michael
1/25/2010
I found everything I wanted at very good prices. The site was very informative. After I ordered, I recieved several emails as to the status of my order. Very helpful. Overall very good exepriance and I will be back.
Mike
1/25/2010
An awesome addition to my trucks look! No better way to support your favorite NFL team than with a hitch cover from etrailer.com. I shopped around and couldn't find a better price! Can't wait to share this with my friends, thanks again.
Ralph
1/25/2010
Unbelievable fast service with brandname products at fair prices, keeping you informed all the way. Customer service very knowledgeable and helpful.
Richard
1/25/2010
Super fast service used the regular delivery hitch and other items arrived in three days. Packed well, Easy install.
Elmer
1/24/2010
Awesome! Best etransaction yet! Will be hard to match.
Robert
1/24/2010
Thank you, This was a very positive on-line shopping experience. I will use etrailer again and will recommend it to friends.
Ron
1/24/2010
Great service.
Steve
1/24/2010
Simple to use website which offers more than one brand of hitch. Quality product, good price, prompt shipment actually upgraded me, and boxed well to avoid damage not just a label slapped on it. Perfect fit and took me about 45 minutes - but I'm old. If I needed another hitch, I would buy from them.
Joseph
1/23/2010
This is the best company for trailer parts. And customer service is as good as it gets. This is a top of the line outfit that I will continue to do business with.
Scott
1/23/2010
I am so pleased with the wonderful customer service I received today. I will definitely come back to this site when I need something for a trailer.
Chris
1/22/2010
Im so thankful for all your help, and it was great to get the email that my shipping was upgraded. Thank you thank you thank you
Jamsey
1/22/2010
Great hitch!!! Easy to install, about 30 minutes from start to finish!! Fast shipment!!!
Steve
1/22/2010
I have been communicating with several RV / tow bar suppliers for over a week trying to get parts to complete my tow bar package for my 2000 Jeep Wrangler. I cannot give the customer service person at etrailer enough credit for helping me solve my problem. He provided more than one solution, gave me choices, and best of all, made me feel like I was the only customer he had to deal with. Thanks again, you are doing a great job!
Wesley
1/22/2010
Thanks for the update…that is great customer service.
Austin
1/21/2010
Great product, it was very hard to find elsewhere. Price was good and shipping was very fast.
Dean
1/21/2010
My experiences with etrailer have been way above and beyond the norm. Its a great place to buy from starting with low prices and ending with fantastic customer service. You can rely on etrailer to solve any questions/problems you my happen to have rapidly and efficiently. Thank you etrailer.com personnel.
James Lee
1/21/2010
Easy to use website. Great price. Fast shipping.
Jesse
1/21/2010
Many thanks! I want to express my pleasure in dealing with the customer service lady at etrailer the products I needed were in stock, priced right and shipped faster than I’ve ever seen. My son and I are already looking over our trailers for any repair needs so we can place another order soon.
Jim
1/21/2010
Item just as described and shipped very quick.
Mark
1/20/2010
etrailers price was very competitive and really the only vendor that bundled the vehicle specific wiring harness with the Tekonsha P3 brake controller. Package was delivered a day early and in great shape. I will very likely order from you again.
Alex
1/19/2010
The product shipped sooner than I expected and the prices were good. Saved the website to my favorites and will most definetly shop here again soon.
Ewen
1/19/2010
First time order from etrailer. Product arrived sooner than expected. Customer service is excellent. Will do business again with etrailer.
Ly
1/19/2010
I was a little skeptical about purchasing a bulky item such as the trailer hitch I ordered. I was pleasantly surprised at the great customer service and the speed at which I received my hitch. Don't be afraid to order from Etrailer, you will get more than you bargain for.
Steven
1/19/2010
This is a great site with awesome products. Shipping my order the next business day was a bonus, thank you.
Terry
1/19/2010
Very fast shipping and product was securely packaged. I will buy any future trailer accessories purchases from your site. Thanks!
Andrew
1/18/2010
Superb customer service! Quick response, shipping. Great prices. Will be back to buy again.
Bob
1/18/2010
Very good service and price. Very easy to navigate the web site for items.
Claudio
1/18/2010
Very good so far. Excellent confirmation of order and shipping.
Dan
1/18/2010
I recently ordered an 1-1/2inch hitch and SWAGMAN bike carrier from etrailer. The service was awesome from the time I placed the order right up through getting the product on time, the products were great and the prices were right. I recently lost a component to the bike rack and when ordering a replacement part I have been given the same superior service I experienced before. If you guys sell it and I need it....you have my business.
Robert
1/18/2010
So far, so good. Easy to locate the parts needed and shipping was cheap. I'll use them again.
Tony
1/18/2010
Chose eTrailer based off a car forum site, a couple of people had good things to say. So I went off of their high praise and ordered my hitch from etrailer. The eTrailer team was prompt, kept me informed about the status of the part, then when it shipped, and received the part way earlier then expected. I am absolutely please with their service, and will definitely be ordering all my accessories from eTrailer.
Rob
1/17/2010
Hitch arrived in good order. Hidden Hitch onto 09 kia rio bolted right on without having to move-remove/replace any other components or do any fitting for drawbar. Easier to do than to think about doing. Thanks!
Al
1/16/2010
Great prices, great free shipping over $150, of course, and great customer service. Website is easy to use, and they keep you informed of every step in the process by providing emails and tracking info. 4 - 2900lb springs, shackles, bolts, eqalizers, hangars. Quality of products as good as the higher priced sites. Would surely recommend to a friend.
James
1/16/2010
Extremely fast and professional service. My item was shipped immediately after ordering. I have been looking for this item for some time, but could not locate it anywhere. Thank you etrailer and staff for a very pleasurable experience.
Tom
1/16/2010
Well this was my third purchase from E-Trailer this time. Well I got my order just like normal. No need to check tracking as the order always comes in a day or two. I will continue to shop with you guys.
Wayne
1/16/2010
The web site is full of things that can't be found easily on the web and the shipping was fast and I was informed of the sale and shipping though out.
GW
1/15/2010
I enjoyed shopping on etrailer.com it was easy and fast shipping was nice I recieved my order in 2 days. Thanks so much I will shop again.
Jimmy
1/15/2010
I searched the web for over two hours to find the best price on rollers for my boat trailer and hardware to go with it. My search was over when I finally found etrailer. They beat everyone else I found and I got what I was looking for at a far cheaper price. To top that off I ordered at 8 pm eastern time and they shipped the very next day. I will do all my shopping at etrailer for all products they handle that I may need.
Larry
1/15/2010
Great product and a great company. Super friendly and fast delivery.
Mark
1/15/2010
From the moment I've started looking for a hitch thru this website, until I received it, it has been such an easy and pleasant experience. Hitch looks great, in mint condition. Outstanding communication. Best prices as well. Go a head and order with them, you wont regret.
Yusuf
1/15/2010
I'm in the high tech industry, and I've been an online consumer since the very early days. All I can say about etrailer is...you guys truly get it! While I'm fairly mechanically inclined, I've never had any experience with hitches at all. I found etrailer using Google when I decided to install a hitch on my SUV. There were excellent FAQs that answered every question I had, and easy-to-understand information on every aspect of the project. I haven't received my hitch just ordered today, but I feel like I could install it in my sleep based on what I've learned from your website. Great photos, detailed specs, extremely useful customer reviews, installation instructions, product listings filtered based on my vehicle...all in a simple to navigate site. And top it all off with the most personal customer care I've ever experienced. Not only is the shipping free, but I was upgraded to Express Delivery at no extra charge. And I was especially impressed by the email communication. I wasn't dealing with customerservice@etrailer.com, but my messages came from real people. Very nice personal touch! You guys are definitely the best! Next time I need anything like this, I won't look anywhere else.
Jeff
1/14/2010
Extremely fast processing and shipping, the fastest I have ever encountered in an online transaction. Updated e-mails during the whole process was a big plus.
Paul
1/14/2010
Easy shopping. I am impressed!
James
1/13/2010
I was very pleased. I ordered my items on Monday afternoon and they arrived Wednesday morning. The items were exactly how they appeared on the website.
Jeff
1/13/2010
Exceptional customer service for an internet transaction. Thank You!
Jon
1/13/2010
I just wanted to thank you for taking the time to expedite my order. This is the second time I have ordered from your website and have been extremely pleased both times. Thanks for your great service!!
Marc
1/13/2010
etrailer.com was great! There was a lot of information on each item we looked at. Checkout was easy and shipping was handled stupendously! Our rack came early and in good condition and we cant wait for Spring to try it out!
Missie
1/13/2010
Great experience to date! First part of order shipped very promptly and customer service staff knowledgable, helpful and friendly. Will do business again with Etrailer.com for sure!
Richard
1/13/2010
Products ordered where received promptly and are of great quality. Also, the associate that took my order over the phone was very receptive and curtious.
Robert
1/13/2010
Very quick delivery. I ordered a receiver hitch Sunday night. Monday morning I received an e-mail with my shipping confirmation number. I received the package on Wednesday - free shipping. I installed it in less than 30 minutes. This is a great business to deal with.
Vince
1/13/2010
Great Service. Low Prices. Shipping is easy to check on.
Bill
1/12/2010
etrailer had everything I needed with an easy to navigate website. I received within two days. Great experience.
Dennis
1/12/2010
Service must be a very high priority at etrailer. I had several questions before making my order. Etrailer responded promptly with explanations and links with pics from their site. I purchased my Draw-Tite hitch after making an informed choice. Installed the hitch myself and am very happy with my purchase. I highly recommend etrailer for all your hitch and accessories needs.
Joe
1/12/2010
Excellent inventory choices, very good prices and true to your word on shipping time. I will recommend e-trailer to anyone that I can. Thanks guys and happy new year.
John
1/12/2010
I have made several purchases from etrailer.com and have been more than satisfied with each purchase. Your prices are always more than fair and sometimes as much as thirty to forty dollars cheaper than your competitors. I have also found that you always ship my purchases quickly, most times arriving sooner than expected. Thanks again for the great service!
Kevin
1/12/2010
You guys are the best. I'm in a time crunch situation, and your rapid response is exceptional! I ordered yesterday afternoon (Sunday) and this morning you notify me that my order has already shipped. Talk about service!
John
1/11/2010
Excellent and thank you very much! Will keep you in mind for future purchases.
Robert
1/11/2010
Quick service. Very friendly on the phone. Was able to check in stock status prior to placing the order. Fair pricing.
Ted
1/11/2010
I received excellent before purchase support. I had a couple of questions and the customer service lady called me back with all my questions answered. Great service, fast shipping. I love my new Rola Roof Rack on my Jeep Commander.
Jerry
1/10/2010
Great products and service, the hitch I bought came quickly and fit like a glove.
Kris
1/10/2010
Products arrived in a couple of days after placing order! Not only was the shipping prompt but the product was exactly as described. They don't rip you off on shipping charges either!!
Claude
1/9/2010
Great communication, fast shipping, what a great company, thank you!
Neil
1/9/2010
Good source of information, service is great.
Alan
1/8/2010
Great prices, very reasonable shipping charges and fast shipping. Received the order 4 days after placing it. Highly recommended.
Darwin
1/8/2010
I ordered the WD Hitch, Sway Bar, and Ball on Tuesday Dec. 5. I received it on Dec. 8. It was packaged nicely and shipped in a timely manner. I WILL be ordering from E-Trailer again.
Gary
1/8/2010
I am very pleased with the service I received from etrailer. My order came in just a few days, however the fenders that I ordered were the wrong ones. I called and got very friendly help. Things go wrong even when we do our best, but it is making things right so quickly and courteously that shows me how good a company is. In my opinion you will not go wrong shopping at etrailer. I know that I will the next time I need anything to do with trailers.
Ken
1/8/2010
If you want something for your trailer thats going to be shipped ASAP, this is the place to do it!
Tom
1/8/2010
Great service - VERY fast shipment. Would buy from etrailer again. Good experience dealing with them.
Chris
1/7/2010
Awesome service. Will shop again.
Gary
1/7/2010
I received my package yesterday as promised. Packing was excellent, no damage, and all the products were as described. A very good purchasing experience to say the least.
George
1/7/2010
I was elated, receiving my order only two days after placing it. It fit perfectly. This is the second time I have ordered from etrailer and will again. Thanks etrailer.
Neal
1/7/2010
There are many aspects of your company that I think are terrific. Since this is the first time I have ever ordered a hitch and bike rack for my car, your prices were very competitive. Your free and fast shipping was very much appreciated. In fact, the entire experience was great. Thank you!
Rosemary
1/7/2010
I received my purchase faster than expected. They let me know when it shipped and it was very well packaged. Thanks for the quick and easy transaction.
Chris
1/6/2010
Great customer service!!! Very friendly and quick. Thanks so much!
Doug
1/6/2010
Excellent service!! Sales person was courteous and helpful. Would definitely order here again.
Fred
1/6/2010
Fast order processing, fast turn around - 3 days to arrive. I am originally from the area where the company is and it was great to see fast service rapid response and email updates thanks a lot!!
Joshua
1/6/2010
Very fast shipping. Helpful staff, I would buy from again.
Mark
1/6/2010
Simple, easy and user friendly. Also, they upgraded my shipping for no charge. Will use again.
Ron
1/6/2010
Etrailer.com is awesome, absolutely the best pricing in the US. I shopped tons of different retailers online and several different trailer/hitch stores locally in Houston and etrailer prices were the best around for my weight distribution hitch. Thanks Etrailer.
Shawn
1/6/2010
Great selection of trailer parts. The web site is very easy to navigate and the photos are very good. Shipping is prompt too.
Tony
1/6/2010
Now that's what I call service. Be assured that I will continue to use you guys as well as recommend you to others who may need trailer parts and accessories. Thank you for your time and assistance. I am impressed.
Wade
1/6/2010
Very easy to follow detailed ordering prosses.
John
1/5/2010
Quick contact via e-mail of the shipping status.
Steve
1/5/2010
I thought the service at etrailer was professional, prompt and friendly. I would buy from them again anytime.
Tom
1/5/2010
Finally decided to place an order and boy was etrailer quick. Excellent service. Everything was shipped in good shape and quick especially since it was a holiday.
Jack
1/4/2010
Shippment on the same day of order is absolutely fantastic! Nothing but the best service so far! Thank you so much!
Jason
1/4/2010
The saleslady was great and the price was competitive. She knows her stuff and she was very knowledgable.
Robert
1/4/2010
Thanks to my salespersone for the excellent customer service when I placed my order. She seemed very knowledgable of ALL etrailers products. I ordered a brake controller. Also love the bike rack she recommended!
David
1/3/2010
Very good experience using etrailers.com Thanks for the shipping up grade!!!
Darel
1/2/2010
The order arrived standard shipping in just two days. Everything was just right. I'm very pleased.
Jerry
1/2/2010
Terrific service and great prices. Very satisfied.
Robert
1/2/2010
A good price, email updates and super fast shipping. What more could you ask for?
Steve
1/2/2010
It was easy to find products appropriate for my vehicle. The pictures were helpful and it was easy to compare products. Shipping was free!!
Adrienne
1/1/2010
Absolute great bunch of people.Ihave nothing but high regards for everyone. Knowledgable,courteous.and highly effecient. Thanks again.
Aj
1/1/2010
Etrailer is at the top of their game. I called looking for information about a trailer hitch and bike rack. i spoke with Erika who was extremely knowledgable and helpful. Order processing and shipping was extemely fast - orderecd on a wednesday and recieved the following tuesday over a holiday weekend.
Andrew
1/1/2010
Product as described. Superior customer service! Ordered hitch online Monday AM and received Thursday AM. Quick install and everything arrived as ordered.
Anthony
1/1/2010
Quick shipping, Quality hitch &easy installation. I'm a happy camper.
Anthony
1/1/2010
Etrailer, I am a very satisfied customer and would make another purchase through Etrailer again. They were very helpful with installation, product info and sale. Thank You!
Barry
1/1/2010
Competitive prices...quick shipping/delivery and nice-to-talk-to people. What else do you need? I'll be back.
Bill
1/1/2010
Good product, fast delivery, good instruction, easy installation. I am Happy.
Bill
1/1/2010
I received my Trailer Hitch and wiring harness 2 days after I ordered it. I installed it by myself in a little less than a day on my 2014 Tacoma. I do not recommend anyone do this by themselves. The Hitch looks great and everything works fine.
Bob
1/1/2010
The hitch is just as expected and arrived very fast thanks for the fast curtious service.
Bobby
1/1/2010
Good communication, friendly staff and prompt international delivery.
Brian
1/1/2010
Speedy Shipping, Very affordable & Very satisfied. Thank You.
Carmo
1/1/2010
Shipping was extra fast, but missing parts in shippment. That was taken care of. Overall good job!
Christopher
1/1/2010
Amazing fast and personal response to my order. I highly recommend!
Chuck
1/1/2010
I just want to say that eTrailer.com has outstanding customer service. I have dealt with eTrailer twice now and both times, the service was excellent. I have never dealt with customer service this excellent and outstanding in a very long time.
Cissy
1/1/2010
I bought 2 orders in 2 days. The second order arrived first and I am very satisfied so far with it. However the first order still has yet to show up.
Clay
1/1/2010
I think you have one great web site. Very easy to find what I needed, and even gave several options to make the best choice. The videos are a valuable feature to those who do the job only once in a while. You are listed in my Favorites file on the home page. Thanks for your service to trailer owners!
Daniel
1/1/2010
Again etrailer has out done my expectations , thats why I keep coming back to them. Thanx for expediting my order. You always have everything in stock or you can get it fast. Your web site is so fast and easy and the movies for insatllation are really great and right on the money for time and ease Thanx again
Danny
1/1/2010
I think this was the easiest, most efficient internet shopping experience I have had in my life. One stop shop for all trailer parts and supplies. A perfect example of how websites should stock and operate a facility.
David
1/1/2010
excellent service. item shipped same day i ordered it and received an e-mail letting me know the progress of my order. would definately recommend.
Dewayne
1/1/2010
Etrailer is an excellent company to do business with! The employees on the phone or on e-mail are very polite and helpful. Their customer service is outstanding! I appreciate that being in the retail business myself for 35 years as a dept store manager! Keep up the good work all of you great people at etrailer!
Dick
1/1/2010
You have a great web site. It is easy to use finding what I needed was simple and fast thanks.
Elster
1/1/2010
Everything done to perfection. Communication was great and the order was delivered when specified. product exactly as stated.
Frank
1/1/2010
Excellent product, fast shipping. Very helpful on a few questions that i had. Carrier and cargo bag very well made.Would buy from again.
Frank
1/1/2010
etrailer has great customer service and post order follow up. I received my order even earlier than expected. Great Job!
George
1/1/2010
Great service. I could not believe how fast the order was filled. I would definetly recommend etrailer.com
James
1/1/2010
Etrailer is a very reliable place to shop, and the customer service is great, i will definitely buy through them again.
Jason
1/1/2010
This place is awesome! I hope to do business here again.
Jason
1/1/2010
Quick shipping and parts are what was described on the site.
Jean Marie
1/1/2010
Order shipped fast, great communications order received, order shipped +++I will be back!!!
Jeff
1/1/2010
.
Jim
1/1/2010
outstanding service and great shipping response. i placed my order on Monday it was shipped the same day. thanks for great service
Jim
1/1/2010
Price was great. Shipping was fast and free. Installation and wiring was simple and fast.
Jim
1/1/2010
The dealer quoted me a price of $261 more on a hitch for my pickup than I bought it from etrailer for. Plus the bar.I ordered the hitch on Monday May 17th and I received it on Friday May 21st.Now thats what I call service. It is a CURT brand and it fit like a glove. Took me just shy of 30 minutes to install it, by myself. Just 6 bolts, 4 were into weld nuts. You guys are great, and the cheapest, I am a cheap yankee and I checked every web site that sold hitchs. The free shipping is great. Keep up the good work, and I will recommend Etrailer to all my friends. Thanks
Jim
1/1/2010
The wiring i purchased work great couldnt been any easy to install.i would highly recommend etrailer to anybody
Jim
1/1/2010
I appreciate the information and look forward to buying other items from you all.
Joe
1/1/2010
The ordering process was easy. I appreciate free shipping and they were able to get my order out the same day. Great Job. Thanks.
Joe
1/1/2010
Service was extremely fast and product was everything we expected. Great job!
Judy
1/1/2010
A great company to do business with for your towing equipment needs. Good prices, free shipping on some orders,good order tracking, prompt delivery.
Ken
1/1/2010
I was elated at the speed at which my order was processed and shipped
Ken
1/1/2010
Fantastic! I wanted to put a trailer on my 2006 Jaguar X-type and thought Id try the wiring harness first. No one would touch it and said to bring it to the dealer. The dealer wanted $1500 in parts and really wasnt sure they could do it. Because of the eTrailer videos, I decided to try myself. Although Im not great at mechanics , the video helped me through. The hardest part was getting the wire from the trunk to the battery in front. Some careful thought and A LOT OF PATIENCE and the whole process took about two hours. Sixty dollars instead of $1500. Now im going to order the hitch and finish the project.
Kenneth
1/1/2010
For the receiver hitch I ordered in April and just installed on 09 Malibu, I was very skeptical about the method used to get 1/2 bolts into position in frame channel with pull wire. It worked like someone in r&d had actually done a trial on this before including it as part of the installation process. It worked great and was actually the easiest part. Having been involved in some r&d over the years, I truly appreciate this kind of thing. I just wish that for smaller orders, like the current 1 that I have in your system, the shipping cost was less expensive. I am probably going to need to order other small items from your company and cannot afford to pay any more for freight than is absolutely necessary.
Kenneth
1/1/2010
Super fast free shipping. Great value.
Lawrence
1/1/2010
Wonderful service and selection through etrailer.com. Warehouse selection and service was more than I bargained for.
Leo
1/1/2010
etrailer has a very large ion of parts. Actually one of the items I purchesed, I could not find anywhere else. It as well as my other items were very fairly priced. This along with the very good customer supportTHX! will have me checking etrailer first for all hitch & trailer needs.
Leroy
1/1/2010
Response and delivery was right up there with the way customer satisfaction should be handled. I will definitely bookmark this site for future reference and service.
Luke
1/1/2010
First time doing ordering from etrailer. It was a good experience. Will definitely order from them again!
Mack
1/1/2010
As a former customer of etrailer, I have and continue to recieved the highest customer service and product quiality. Even if prices on the internet might be a few dollars less, I would rather pay more knowing the service is always top notch. Ciao.
Mark
1/1/2010
I couldnt be happier. The customer service rep was very helpful and knowledgeable of their products. I saved over $50.00 at etrailer instead of using a local retailer. Shipped the same day as ordered. You guys rock.
Mark
1/1/2010
Unbelievable selection with very good pricing,the fastest shipping if seen in a long time. If I need any more trailer parts of any kind this will be the place to go, bar none. Thanks again for the great service.
Mark
1/1/2010
I LOVE my hitch.... it was easy to have installed and it does a great job. It arrived in a timely fashion and the value for the price was excellent. Would you recommend etrailer.com to a friend? Yes
Mary Ann
1/1/2010
I had been searching on Amazon.com for a drawbar. They have a big selection, but my entered search parameters were not pulling up what I wanted and I got tired of trying to wade through lots of irrelevant items. A Google Product search turned up listings from etrailer, so I came in to look around. Drawbars were neatly organized by size and class so I quickly found exactly what I wanted. Nice work, etrailer.
Matthew
1/1/2010
I wanted to thank you for the excellent service provided on my recent purchase. Thanks to your quick response, my order was processed immediately and arrived at my home in less than 24 hours.
Mike
1/1/2010
Easy to navigate site loved that the installation instructions were available on line. Good communication, and fast free shipping. What more could you ask for?
Pete
1/1/2010
Easy to complete the order, very prompt notification of the order and confirmation it shipped. Shipped same day, and I entered my order at noon central time.
Phil
1/1/2010
Easy shoping, great prices.
Richard
1/1/2010
Impressed on speed of shipment.Very competitive pricing.Highly recommended.
Richard
1/1/2010
I am very very happy!!!!!!! The tow mirrors I ordered gave me a very pleasant surprise. My 2013 Toyota Tundra did not come from the factory with marker and blinkers. They were heated and powered and that is all I expected to work. To my delight, I now have working marker and blinker lights. The shipping was on time and with no packing problems.
Robert
1/1/2010
It was great, am surprised how fast the delivery was. Thank you for the great service.
Roldan
1/1/2010
I would highly recommend E-Trailer. After researching a hitch and a bike rack I had some questions. They were answered quickly and throughly. I ordered on a Thursday night. Immediately received a confirmation and the shortly there after received an email saying they would notify me when it shipped. I was notified the next day of shipment with tracking number and received the order on Tuesday. Wow, thats fast !! Very competitive prices and great product selection.
Rosalie
1/1/2010
Etrailer.com has really exceeded my expectations. Very friendly and really stayed on top of my order. I am so pleased by the personal service I have received.
Ryan
1/1/2010
Awesome service. Fast shipping.
Sam
1/1/2010
After multiple sales @ Etrailer I can say that the customer service is top notch.I think every order I have placed has shipped same day and orders arrive as scheduled. I love that I get better service from an Etailer than my local stores.
Scott
1/1/2010
Wow! That got here quick!
Sherri
1/1/2010
the last order I placed with e trailer got lost in the mail . E trailer stepped up and sent out a replacement agin thank you ,you guys rock . STEVE
Stephen
1/1/2010
Unbelivably fast shipping! Try this company, you will not be disappointed.
Steve
1/1/2010
This is the first time I have used e-trailer and I was very impressed. The customer service department was very helpful and efficient. Everything is all computerized - got my e-mail confirmation right away and it contained a tracking number. Cant beat the price and free shipping.Thank you, E-Trailer.
Susan
1/1/2010
My experience with E-trailer.com was excellent...easy to navigate, nothing hidden, very communicative with emails, good descriptions and video of the product, good prices, fast shipping, and really cool to be able to track my product the whole way. Can't say anything negative.
Tammie
1/1/2010
This is my 4th order with Etrailer. I really like them. They are fast shippers, very friendly to talk to, have GOOD PRICES, and their shipping is reasonable. I don't pass on comments easily but these guys are GREAT!!
Terry
1/1/2010
I have purchased from E trailer 2 times and both times were perfect. No problems, plenty of assistance, quick speedy free shipping. Products are always exactly as described on the web page. Installation time estimates are helpful. The instructions that came with both hitches were very detailed and easy to follow. I suggest Etrailer to all my friends when looking for trailer accessories or hitches. Prices are lower than the local supplier and with free shipping etrailer is the best deal around. I appreciated the coupon for additional discounts too. Good Job when I purchase another truck I will be buying my hitch from Etrailer!
Terry E
1/1/2010
Fast responsive customer service, had part at a great price I couldn't find anywhere else. Upgraded my shipping for free to express. So far a great company to do business with.
Thomas
1/1/2010
Awesome communication and very fast shipping. Definitely will be continuing to do business with etrailer!
Todd
1/1/2010
Well I called and with a customer service rep and she took the order on the phone.I didnt have to e-mail order and she inform me that the part I wanted was in stock and would be shipped with the next 48 hours. I like the information being taking care right away. Thank you
Walter
1/1/2010
A special thanks to the employees of etrailer. They gave me a quick and excellent service and kept sending me follow ups on the status of my order. They are really customer oriented.
Yvon
1/1/2010
The service and instruction provided was excellent. The parts arrived sooner than promised and in perfect condition trailer hitch. I would recommend this company ANYTIME without ANY reservations. FIVE STARS!!!
George
1/1/2010
Fast accurate shipping. No complaints.
Justin
12/31/2009
I placed an order in the afternoon and it was shipped the same day, they even upgraded shipping to express at no extra cost, GREAT DEAL! Why shop anywhere else? Thanks etrailer.
Nelson
12/31/2009
You guys are flat-out amazing. I ordered on Saturday and the box came yesterday. I haven't cracked it open yet, but I'm sure everything will be as I ordered, just like the last time I bought from eTrailer. You are all ROCK STARS! Thanks again. I wish you a very happy and prosperous New Year!
Bob
12/30/2009
Best price I could find for the hitch I wanted. It was at my door in less than 48 hours. I will shop here again!!
David
12/30/2009
Transaction was seamless with no hitches. Well, maybe two. The two that I purchased, but other than that I'd shop here again with no concerns. Job well done!!!
Elder
12/30/2009
I'm very pleased all around. Quality product at a great price, prompt shipping and a quick link to track my order from the confirmation email.
Randall
12/30/2009
I have made purchases in the past, and etrailer has items I couldn't find elsewhere. I will continue to buy things from etrailer as needed.
Robert
12/30/2009
etrailer had the part I had trouble finding local at a good price for part and shipping. It arrived on time and looks good, I will trade with them more.
Tom
12/30/2009
Hitch cover is as described. The person from customer service is great to work with, answered all my emails super fast. Shipped and delivered super fast for the holiday season. Will buy again from Etrailer and recommend them.
David
12/29/2009
Just to let you know, your installation videos are pretty awesome. Thanks guys for all the effort you put in. I will be getting a hitch from you soon, and pretty sure my friend will get one too. Thank you!
Denislav
12/29/2009
Product was very easy to install and works great. I made an excellent choice to buy from etrailer.com and my wiring harness was delivered in a few days- just pay for ground, they are quick.
James
12/29/2009
Every aspect of purchase was excellent. Immediate processing of order. Excellent communication. Fast shipping. I highly recommend etrailer.com.
John
12/29/2009
Outstanding service, ordered at 8pm shipped next day by 10 am.
Kevin
12/29/2009
Thank you very much. First experience with etrailer.com and you have made it a very pleasant one. Have a Great Safe New Year.
James
12/28/2009
Hitch was perfect. Easiest hitch I've ever installed. ETrailer sent my stuff fast. Thanks.
Jared
12/28/2009
I went online for prices and found good service at etrailer to boot.
John
12/28/2009
This is the second order I have placed with etrailer. The customer service is by far the best I have experienced in years. They went out to the warehouse and acutally measured a part and called me back in less than 10 minutes with the measurements I needed. Both orders were placed late in the evening and shipped the same day! I received my second order on Thursday the 24th of December after ordering it late in the evening on Tuesday the 22nd! Excellent Customer Service and an overall excellent online shopping experience. They have gained a customer and the local places I used to shop have lost one! KEEP IT UP!!! Dont waste your time anywhere else!
Tim
12/27/2009
Fantastic. Shipping is unusually fast. Product is always what I ordered. Will use again and again.
John
12/26/2009
My experience was great! As usual I was last minute shopping for Christmas. I found just what I wanted on your website and received it within the 3 days promised. I would definitely recommend your site to anyone. Thank you.
Angela
12/25/2009
etrailer.com is so easy to use! The shipping is fast,and the prices are the cheapest that I have found. I will no doubt use etrailer.com again! Thanks for the great service!
Genie
12/25/2009
Excellent service and delivery time! Thank you very much!
Mario
12/25/2009
Great place to order from. They process and ship the orders fast.
Brad
12/24/2009
Unbelievable experience!!! Couldn't be happier, will do business again no question about it.
Ken
12/24/2009
I shop online a lot and this was one of the most enjoyable experiences ever. I had not a clue about what to buy for my husbands truck and the assistance was great. Arrived on time - thank you so very much!
Linda
12/24/2009
Your company and its customer service practices are awesome which is extremely hard to find these days. I placed this order on December 21st with no thought that it would arrive before Christmas. I received confirmation from UPS that it will be delivered this morning. Keep up the FABulous work and I'll spread your name around to friends!
Rhonda
12/24/2009
I highly recommend doing business with etrailer. Placed my order on a Saturday and received it on Wednesday. The trailer hitch was better than I expected. I am a welder by trade and thought I could build it for less than $150 bucks. Its not worth my time at that price. Everything fit perfect and was done with the total installation hitch and wire harness before the UPS delivery truck was out of my neighborhood. Great experience!!!
Terry
12/24/2009
These guys are simply amazing! I ordered a ski rack for my son for Christmas and I placed the order late because I had to see if we were getting a Christmas bonus. I was prepared for it to arrive next week, but it came today, Christmas Eve. These guys went out of their way to make it happen. I have ordered from them before and it was also a great experience. There's no reason to shop anywhere else!
Tim
12/24/2009
Excellent selection, competitive prices, and quick shipping. Better, is customer service. A+ for these folks in my book.
Bob
12/23/2009
Best price and great free shipping. Order shipped same day and arrived in only two days, even though it was shipped ground. Thanks!
Dan
12/23/2009
I placed this order 8 days before Christmas and had it in my hands 4 days before Christmas. If only all my shopping went this smoothly. Great job etrailer!
David
12/23/2009
Great Service!! Prompt processing and upgraded my shipping for free. I'll be recommending etrailer to family and friends!!
Ed
12/23/2009
I got my shipment today. What a fabulous job job you guys did. Your communication was excellent, prices were great and shipping FANTASTIC! I am most impressed and will utilize your services again,as well as, recommend you to others. Thanks for a Job WELL DONE!!
Glenn
12/23/2009
I couldnt be happier with the service I received from etrailer. I was kept informed every step of the way on the status of my order, and extra effort was made to ensure my order arrived on time. It only took 2 days from the time of order to receive the item in time for Christmas. I am very happy with the service I received and would recommend etrailer to anyone.
Jeff
12/23/2009
Excellent service and communication! The locks I ordered were back-ordered from the manufacturer, and the etrailer staff kept watch over the shipment and regularly communicated the status to me. They rushed the items to me as soon as they were delivered to them. I am very impressed, and will do more business with them as needed.
Jeffrey
12/23/2009
I would have been willing a pay a few dollars more for the P3 brake controller just to help support etrailer.com because they were the one place that I could easily find manuals for various other items I bought or was considering buying. But then it turns out they also had the best price on the P3! And, ordering it Monday night with the free standard shipping, its already on the UPS truck for delivery on Wednesday morning.
Ron
12/23/2009
When I ordered from etrailer.com I got professional service, bottom line. My questions were answered quickly and the order shipped out fast. I will definitely order from etrailer.com for any future items. Thanks again.
Skyler
12/23/2009
Excellent quality. Received much sooner than anticipated. Quick and informative responces to my questions and concerns, Thank You.
Jackie
12/22/2009
Thanks! You are guys are superb in speed and quality of service. I might actually get this before the New Year which is awesome.
Mickey
12/22/2009
Everyone at etrailer did a super service job. I was informed by phone that I'd ordered the wrong reciever for my hitch, email about shipping and had my shipping upgraded, which is really special this time of year. Thank you everyone at etrailer.com!
Ronald
12/22/2009
Wonderful service!! Purchased product in 2004 and was extremely pleased and therefore when I needed another high low riser for my new motorhome and truck hitch, this was the only place to shop!
Aaron
12/21/2009
Excellent service and communication. Promptly shipped.
Marty
12/21/2009
I was really impressed at how quickly I received my order. The product I ordered installed easily and works great. I have ordered from E-Trailer before and they have continued to meet, actually exceed, my expectations!
Michael
12/20/2009
I am a average customer, nobody special. I have not made any huge purchases. Nor have I ordered anything that would cause me to stand out from anybody else. And yet every time I have placed an order it has been handled with excellence. The last order I placed contained 1 item that was not in stock. I was contacted immediately and asked if I wanted the order split up, meaning the in stock items shipped immediately. I replied yes to that email. 22 minutes later I received confirmation those items had been shipped. 22 minutes!! Very high company standards. Very professional and efficient. If more companies did business in that manner there would be a lot fewer failed businesses.
Norvin
12/19/2009
The experience in ordering by bike rack and subsequent follow up questions has been excellent. They kept me posted every step of the way. Their customer service is excellent!! I wish more companies operated in the same manor. I will definately order from Etrailer in the future.
Ralph
12/19/2009
Very freindly and helpfull, highly recomend.
Mike
12/18/2009
Quality product and super fast shipping. Thanks!
Steve
12/18/2009
Shopping with E-trailer is great. Customer service is the best. I will shop E-trailer for all me trailer needs.
Barry
12/17/2009
It was a pleasure doing business with you. Thank you very much. I will look forward to doing business with you in the future.
Donald
12/17/2009
Ordering from etrailer was a great experience. When one portion of my order was backordered, the customer service rep worked with me to split up the order and ship each part as it became avaliable so that I had what I needed in time for the trip that I was planning. This personal service was great.
George
12/17/2009
My hitch and accessories were received as ordered, on time, and without shipping damage. I chose to shop with etrailer.com because of their extensive product selection, informative website, and low prices. I will continue to shop etrailer.com and recommend them because of my personal experience with their customer service department.
Kenny
12/17/2009
Great experience! The transaction was very smooth. I was contacted immediately and the item shipped out very quickly. Product arrived very quickly and is exactly as described. Great buy and great service.
Kevin
12/17/2009
I have never ordered from e-trailer before. I ordered 2 tail light brackets and e-trailer upgraded the shipping for free and impressive communications the same day I ordered it and shipped the same day. I am very impressed with e-trailer and will definately recommend them and shop there again.
Owen
12/17/2009
I placed an order with these guys 3 days ago and it showed up today via UPS. You talk about fast shipping, these guys do it right!
Ray
12/17/2009
I would like to thank everyone I have dealt with at ETrailer for you cheerful wonderful help! From ordering to the service technical help I so desperately needed! You helped me save over a hundred dollars by being able to wire my car and install my hidden hitch on my Scion Xb by myself with your support! Thank You, Thank you, Thank you! :
Rebecca
12/17/2009
I am very satisfied with doing business with etrailer.com. The price was right for all the items I ordered. It was easy to find the right product for my new car. I ordered a new trailer hitch for my 2010 auto that I just got along with the wire connection and lock. Now if it would stop raining, I would have installed it. The instructions are very clear so it should not take long.
Richard
12/17/2009
Friendly and informed customer support, very easy to get a live person over the phone, shipped as promised and on time, merchandise arrived in excellent condition. Will certainly be a return customer.
Thilo
12/17/2009
Superfast shipping & arrived in excellent condition. My first purchase with etrailer.com, I like their selections and plan to purchase from them again!
Tim
12/17/2009
Great product. EXCELLENT service! Best service I have ever had when shopping online. I received product sooner than expected. I will recommend this company to friends.
Carla
12/16/2009
I ordered a Marine Corp hitch cover for my Dad for Christmas. Etrailer upgraded my shipping without any extra cost and I received my item during the holiday rush in less than 48 hours. What a great surprise and super customer service. Etrailer sent me a nice email keeping me informed of the status and surprise shipping upgrade. Keep up the good work, I will definitely be bragging about this company. From a Marine Corp daughter, this is a great American company to do business with!
Jean
12/16/2009
You have a great customer service. I asked many questions or modification to my order and they gived me the righ information or service in a very fast time. I have appreciated my shopping with etrailer.
Martin
12/16/2009
I had a great experience with eTrailer. All of my e-mail questions were answered quickly and with the information I needed. I am impressed with their customer service. They also had exactly the part I was looking for at a great price.
Megan
12/16/2009
Great online shopping experience. I recommend E-trailer to everyone who needs any items for trailering, cargo containment, towing, wiring and any trailer towing needs.
Roger
12/16/2009
The process was easy- and etrailer did what they said they would do! On time too! I would shop again!
Tim
12/16/2009
Excellent customer service! Quick turnaround and outstanding communications. I was kept informed of the status of my order from start to finish.
Bob
12/15/2009
I'm always satisfied with the products, service and especially PRICE from Etrailer. I've made several purchases, and have told numerous others about Etrailer.com.
Charles
12/15/2009
I received excellent service for my order. They kept me well informed and up to date on everything.
Ernest
12/15/2009
etrailer.com did a great job on my order. Very polite and helpful staff to take my order. I didn't know if I wanted to install a fifth wheel hitch myself or pay someone to do it. After seeing your video on your website, I knew I could do it myself. I saved between $1000 - $1300 by ordering from etrailer.com and installing the hitch myself.
John
12/15/2009
Great price, quick shipment, nice product. Overall an outstanding experience. I appreciate your company.
Kenneth
12/15/2009
So far so good. Quick and easy to find, order and the fastest shipping I ever had. Looks like I will be doing all my equipment shopping with etrailer.
Romeo
12/15/2009
As many have said- Great experience. About a 8 minute installation process- It took longer to open box, and remove hardware! Excellent communication!
David
12/14/2009
You guys are what doing business is supposed to be. Your staff is very helpful and courteous. Everthing I have bought has been good quality merchandise and has shipped very quickly.
Don
12/14/2009
It was so easy to order. I got my package on time. Easy to track. I will order again.
Jessie
12/14/2009
As usual, I was treated in a efficient, knowledgable and with courtesy.
John
12/14/2009
I was very happy with the purchase, fast delivery and a quality product.
Kimberly
12/14/2009
This is one of the BEST shopping experiences I have ever had. I work for an online retailer where we pride ourselves on great service...we couldn't touch this. Thanks for the great service!!! Have a wonderful holiday.
Robert
12/14/2009
Great service and fast shipping, I will buy from etrailer again.
Jerry
12/13/2009
Great service!!! I ordered it Monday morning and received it on Friday in Washington state. I will be buying most of my hitch parts from etrailer from now on.
Tom
12/13/2009
Very good experience purchasing through etrailer.com. Customer service through e-mail communications was excellent. My new hitch was very easy to install and it fit like a glove.
Kenny
12/12/2009
Wow! I couldn't believe how fast I received a response via e-mail concerning my order and for only a few days later I had my product! Keep up the good work!
Angela
12/11/2009
Thank you for providing such exceptional service. Your prices are the lowest on the web, but your customer service is the highest. I will let everyone I know what a pleasure it is doing business with you.
Barry
12/11/2009
Great site, easy to use, great prices.
Stephen
12/11/2009
I have ordered several items from etrailer and have been very pleased with pricing and quick turn around. For all your trailer needs…….shop etrailer !!
Steve
12/11/2009
Wow! I placed an order this afternoon and have already received an e-mail that it has been shipped. What great customer service! I am VERY impressed!
Amy
12/10/2009
I just wanted to say THANK YOU for the excellent customer service! I had not purchased anything from etrailer before and I was a little hesitant since I was unfamiliar with the website. However I was most impressed by the promptness and communication I received. You also had the lowest price! Service and price - you guys are doing it right!
Becky
12/10/2009
Outstanding customer service. Another company shipped the wrong tow bar and could not say when the replacement would ship. Etrailer shipped the same day I order.
Dwight
12/10/2009
I want to thank the staff for their continuous updates regarding my order and their very quick responses to my questions. Wish other comapnies had the great customer service provided by this company! You need to teach classes to other businesses on customer service.
Mark
12/10/2009
You guys are awesome. This is my second order from y'all and both times I got my order very fast and at a great price.
Michael
12/10/2009
I purchased an adjustable hitch just a couple of days ago. The item was very competitively priced and shipping was free which is rarity among online trailer accessory retailers. And then etrailer.com upgraded my already free shipping for no charge. I am very pleased with my shopping experience.
Scott
12/10/2009
My call was answered quickly by a customer service rep, she identified the product I wanted and went out of her way to find additional items I required. I also received information on stock and shipping inside an hour, this was quickly followed by the tracking information. I also required installation help, I got the answer in half and hour by email. Way to look after your customers. I have another order to place in the new year and it will be with etrailer.
Herb
12/9/2009
Best service on the internet!!
John
12/9/2009
I was very impressed with this company. Ordering was easy and the product was delivered faster than promised. I would definitely order from this company again.
Karen
12/9/2009
I couldn't have asked for any better service. My order shipped the day it was placed and arrived at my door within 3 business days. Products were exactly as advertised and fulfilled my needs exactly. Good folks to do business with!
Mike
12/9/2009
Easy to shop at etrailer.com, good pictures of the product, fast turnaround on the transaction and fast shipping.
Stan
12/9/2009
Service was great, thanks to my salesperson. Shipping was excellent, received super fast. Package was just what was showed on web site. Would highly recommend.
Terry
12/9/2009
AWESOME JOB!!! It was sitting at my doorstep by 2 o'clock this afternoon (less than 24 hrs. from the time I placed the order) Keep up the good work. I will be shopping with u again. Thanks
Aaron
12/8/2009
Great inventory, Great Accessability, Great Prices, Fast shipping. I guess that tells you I was very happy with my purchase.
Bill
12/8/2009
Very knowledgeable staff. Quick shipment.
Billy
12/8/2009
I have an item on order now and have ordered items from this company in the past. Always good service, prompt delivery time and excellent merchandise. The customer service reps are always helpful and very polite when you call with questions.
Harvey
12/8/2009
The wire harness that I received was easy to install and it worked great. It shipped quickly. One of the better internet commerce experiences that I have had.
Martin
12/8/2009
I have been highly impressed with e-trailer response to our order. They have kept us well informed about the status of our order. It has been a pleasure to have such great customer service.
Michael
12/8/2009
This was great. I sent an email to the contact us portion of the web site and in less than 30 minutes I had several replys and all the info I needed. I opened the link that was sent and was able to place the order promptly. Looks like it should be delivered this week. Very Painless.
Nick
12/8/2009
Dealing with etrailer.com was absolutely a most positive experience. I purchased a Tow Ready hitch mounted bike rack. They shipped my order very promptly and the price was definately the best I found. Upon receipt, I was very pleased to find it was well made and assembly was simple. I will go to etrailer for all my future towing needs
Steve
12/8/2009
My order was small but was handeled as if were one of your biggest. Thank you.
Terrance
12/8/2009
I found name brand components at competitive prices. Etrailer had a nice selection of parts to choose from. Good experience.
Tom
12/8/2009
I could not be happier with the service and knowledgeable staff. I ordered a weight distribution hitch in the late afternoon, and it shipped that evening. Also the price was the best I found.
Walter
12/8/2009
Great products,great shipping and fantastic communication.
Acee
12/7/2009
Ordering was painless and simple. I was glad to see the follow up on the order as well as knowing when it was shipped.
Brad
12/7/2009
My online shopping experience was excellent. I received personal email notifications not the normal automated or nonexistent updates like other sites from the etrailer team when my order was received by an employee and when my order was shipped by an employee. Very professional!
Brian
12/7/2009
Great experience. Alot of selection and good prices. I shopped around before buying. I placed my order after 3pm on Monday and within 4 hours, I got an e-mail saying that it had been shipped. I also selected standard ground UPS 5-7 day shipping, but they upgraded the shipping for me without any additional cost. I expected to get my trailer hitch wihin 2 weeks, I did not expect to get by the end of the week. This company has great customer service. I got an e-mail at every step of the process, letting me know what is going on with my order. I can't think of another online company that has such great customer service.
Chris
12/7/2009
I had ordered a hitch from another online vendor big mistake and it was completely wrong. The description on their site was different from what the factory paperwork said, so I had to send it back. Then I found etrailer. Their descriptions were detailed and I found the exact hitch I was looking for, along with several other accessories that I needed. Excellent service, shipped right away.
Clay
12/7/2009
I can't believe how smooth the online purchase experience I had with Etrailer. These guys really got their Stuff together. Thats why I'm back today to make another purchase today. Thanks Etrailer.
Joe
12/7/2009
Etrailer's customer service is second to none. Thank you very much and keep up the good work. It's great when you can buy a product on-line and you feel you can trust the company you're buying from.
Tim
12/7/2009
I think it was painless. Thanks I will shop here again soon.
Lance
12/6/2009
Easy to order, price was very good, shipping cost was very good.
Victor
12/6/2009
I highly recommend etrailer.com. Their web site is great, the hitch and harness worked great - as advertised. First, I got an e-mail thanking me and stating my order was in stock and would ship. It arrived at my doorstep in Oklahoma in three days! The hitch was very high quality and the harness was a snap - litterally! This is absolutely THE BEST website and people I have ever dealt with.
Ken
12/5/2009
Service was great. Shipping and handling cost was 20% of what my local RV dealer asked for the same order!
Monte
12/5/2009
Excellent service, quick shipping! Thank You!
Rich
12/5/2009
Great Service! Fast shipping. I will definitely shop with you again. Thanks.
Scott
12/5/2009
Excellent service. Excellent price. Will use again. 2 thumbs up. 10 star rating.
Daniel
12/4/2009
I was surprised with the speedy, fast service I received. It seamed like I ordered it & 10 mi. later it was at my door. The product I ordered was packed well & arrived unbroken. I say thank you for a order well placed.
Frank
12/4/2009
This place is great..... The item arrived in two days, can't beat that with a whiffle ball bat!!
Ian
12/4/2009
Excellent service. Able to select an excellent hitch that was an exact fit for my 2005 Sienna. Able to easily identify the exact T-controler wiring harness needed for my vehicle. Everything shipped same day and was at my door in less than 3 days! Everything fit well as promised and installed easily. Great products and service! Thanks!
Neil
12/4/2009
Etrailer.com did an excellent job of getting my hitch, wiring, ball adaptor, and lock. I can't remember getting such fast service and all the correct parts from any online retailer. I will definitely recommend etrailer.com to my friends and co-workers. Great Job!
Todd
12/4/2009
Just to let you know how satisfied I am with your service so far! Prompt delivery and follow-up regard each and every step of the shipping porcess. This is very impressive. Thanks for your great job so far!
Ziggy
12/4/2009
Wow! I own 4 different trailers and a pile of different mounts. The new 10 DT adjustable is the coolest ball mount I have ever seen. Can't wait to use it. I hope it works as good as it looks. Fantastic follow up after purchase, arrived really fast. Great buying experience, thank you for the great service.
Benjamin
12/3/2009
What a fantastic shopping experience! My order was shipped the same day I ordered and shipping was even faster than I had requested. I was also kept apprised of every step of the process via email. I will definitely tell all my friends and associates about these great people!
Chad
12/3/2009
I was very pleasantly surprised when I received my shipment today. I appreciate your very prompt and courteous service. Thank you.
Don
12/3/2009
Shipped very fast once the order was complete. Excellent quality at a great price. I will deal with etrailer again.
Jim
12/3/2009
Great experience. FAST shipping. I placed my order on a Tuesday evening and had the item on Thursday. Excellent service.
Tony
12/3/2009
First of all, THANK YOU for a great communication regarding this order. Not only the part looks great but the price and delivery were excellent. Your website is going to be very handy in he near future.
Carlos
12/2/2009
I generally don't send accolades, however your service, follow-up and instructional videos are so excellent anyone that is looking to install a trailer hitch are wiring harness would miss out if they did not give your site a try. I recently installed a hitch and wiring harness on a 2009 Ford Escape. Normally this is not a project I would undertake. The trailer hitch and harness were both installed using simple tools in less than two hours. It would take more time and more money to take it to a shop. Thanks for your great service, product and instructions.
Greg
12/2/2009
Very pleased. Good construction, good price, and shipment arrived faster than original projection. Would definately recommend to others.
Marc
12/2/2009
I was very pleased with the personal efforts of the representative when an item I ordered was out of stock. The order reached me when promised and installation was easy. Thanks etrailer!
Robert
12/2/2009
This was my first time dealing with etrailer and it won't be my last. Great price and great service. I ordered the Bearing Buddies the day before Thanksgiving and had them here 12/2/09. They must ship just as soon as you order and I couldn't beat their price anywhere. I will definitely order from etrailer again.
Thomas
12/2/2009
Ordered on 12-01 and it was here on 12-02 outstanding speed! Hitch and bike rack Christmas gift for the wife, looks good and Im sure everything will fit. Thanks!
Tim
12/2/2009
Very good experience in term of service and price. Second hitch I ordered from e-trailer. Both orders shipped the day after I ordered placed order after the close of business.
Walter
12/2/2009
Great!!! Product as described, service was quick and friendly. It is good to see service is still out there in some places. I will be back to shop again.
Wayne
12/2/2009
Thank you for your excellent communication and feedback. This is very unusual and extremely welcome to this customer.
Mark
12/1/2009
This has been one of the best online experiences I have had. Easy to order, easy to pay, great communication and prompt shipping. When the hitch and accs. arrived I was very pleased with the quality. Thank you and I will recomend your website to my friends.
Mark
12/1/2009
You guys ROCK! Thanks for the excellent service.
Matt
12/1/2009
Prompt response. Item showed up early. Easy install, just as advertised. I would definately use these guys again. Thanks.
Alan
11/30/2009
Excellent prompt service, delivery and price... I will recommend this site to my friends and use it again for items I may need for my 12' enclosed trailer.
George
11/30/2009
Ordering was very easy, with lots of helpful email confirmations for peace of mind and easy tracking. Delivery was super quick and all in one box. Thanks.
Ed
11/29/2009
Very good experience. Very fast shipping. Ordered one day, shipped the next, recieved next. I am only a couple hundred miles away but that's fast.
Roger
11/29/2009
Great service - very helpful.
James
11/28/2009
Overall I am very satisifed with etrailers fast service and recieved product exactly as described. I will def do business with etrailer again.
Scott
11/28/2009
Excellent customer service, fast shipping. I would recommend etrailer.com to anyone.
William
11/28/2009
etrailer always has what I need at a good price. Couple that with great customer service and fast shipping and you can't go wrong. I highly recommend them.
Chad
11/27/2009
Excellent trailer hitch, price & shipping cost free. I would definitely recommend to a friend. Only 1 complaint: The item arrived the same day, and about the same time I received the shipping number. Only a minor inconvenience :)
Don
11/27/2009
Excellent service and products along with a very courteous and friendly and well trained staff ready and eager to assist the consumer in a second to none professional manner.
Raymond
11/27/2009
The products and service from this site are 24 carrot gold. 1. the items are demonstrated in video which is terrific. 2. The feed back of the progress of your order is A-1 3. The shipping was sooner than expected. My experience was great. 4. The products fit like a glove and were well made! I'm back on to order more items. Good Job Etrailer.com!!!
Patrick
11/26/2009
Great Service, great prices, easy to order and get it to my house. I needed some Harley hitch covers for a friends birthday so it was important to get it shipped. No problem it was sent the sameday I ordered it and was here for the birthday party... now that's what I am talking about… Happy Holidays.
Bill
11/25/2009
I am very pleased with my purchase from Etrailer.com. Item was shipped promptly, arrived, and fit great. Received emails three separate emails in regards to order confirmation and shipping. I couldn't ask for anything more.
Brett
11/25/2009
When it comes to hitches and vehicle accessories I wouldn't go anywhere else! Etrailer.com is where I'll turn every time! Not only do they have a large inventory, their prices are unbeatable and the service is simply world-class! Keep up the good work guys… you make a loyal customer out of me!
Danh
11/25/2009
I have made a few different purchases from etrailer.com and every time I have been beyond impressed. The customer service and speed of shipping has been outstanding! Thanks!!!
Eric
11/25/2009
I've ordered trailer parts twice from etrailer. Their excellent selection is complemented by their quick response and prompt shipping. Thanks for the great customer service.
George
11/25/2009
The people that I talked to at E trailer.com were very pleasant to talk to. They realy went out of their way to help me get what I needed. They made sure that it could be had and that it was the right peace. Just supper great people.
Harold
11/25/2009
Online purchase was quick and easy. Prompt shipment. I bookmarked this site for future purchases.
Bob
11/24/2009
Best seletion and easy site to navigate. Prices with shipping best I could find, would recommend site to anyone.
Brad
11/24/2009
My customer service rep was great. When a detail was not known she took the time and care to walk out, measure the item and call me back with the info. This type of service and attention to details is all to rare these days! I will recommend etrailer to all my friends!
Dan
11/24/2009
Received my order very fast. Parts seem to be very high quality. Thank you very much.
Harvey
11/24/2009
I have made three separate purchases and they have all exceded my expectations in quality and customer service.
Jim
11/24/2009
Etrailer delivers again. Only 2 orders in 7 years but both times were prompt and just what I expected. It was nice to get email updates without asking, something not everyone cares to do. Thanks again, you've earned my business.
Mike
11/24/2009
The sales person who handled my purchase and welcomed very knowledgeable, professional and friendly at the same time. I was notified that my hitch shipped in less than an hour with no hitches, pun intended. Very impressive.
Rusty
11/24/2009
When it comes to buying stuff online,etrailer people is the place to go to. I am very happy with etrailer. Thanks etrailer,you make my life a lot easier.
Sal
11/24/2009
Had what I needed at a great price. They even shipper it to me faster that first promised.
William
11/24/2009
My hitch may have gotten shipped too fast, it took me two week to have the time to put it on. Installation was easy, and the hitch looks like it has always been there. Great job e-trailer!
Dan
11/23/2009
This is my first time dealing with Etrailer and I am very impressed. The service was very quick and they even upgraded the shipment so I could receive it sooner than expected and at no extra cost to me. I for sure will tell all my friends about this great company.
Glenn
11/23/2009
Excellent first experience with etrailer. Great prices and shipping was upgraded at no extra cost. Order was well packed and arrived in only a couple of days. Will definately use this company again!
Kevin
11/23/2009
I have had 3 orders total from e-trailer and was happy with every order as far as quick order processing, shipping and tracking information. I will and would recomend doing business with e-trailer in the future.
Larry
11/23/2009
Only guys I deal with for my hitch needs. Always in stock, more than fair price, low shipping and handling rates,and always have that hard to find stuff. Oh by the way their communication on the disposition of your order is second to none. Thanks Guys, Great Job.
Mike
11/23/2009
Two thumbs up.
Rick
11/23/2009
I was plesently surprised when I called with questions the person I was talking to was so knowledgable about the products offered. I recieved updates as to the status of my order and recieved it sooner than I had thought I would. I have already recommended etrailer.com to friends.
Scott
11/23/2009
I was tremendously impressed with each step of ordering, tracking, receiving, and installing my hitch. The customer service person was very supportive and helpful, checking to see that my order was correct in each detail- the other vendor I had mistakenly used did not and was unwilling to do.
Temple
11/23/2009
Services was five stars. My concerns were answered right away with accurate, acceptable answers. Service reps were kind and professional. Prices are great! Will diffently use their site again for all my towing needs. Site is easy to navigate through!
Tom
11/23/2009
Order was shipped in less than 2 hrs, free. Best deal on the internet for fast and courteous service. Have ordered from etrailer 2 times and service was the same. Always what you order is what you get.
William
11/23/2009
My husband had his cousin, a very good mechanic, put this on ouir HHR for him and he said it's the best he's ever seen in quality. That made us feel good because we had looked at something similar and they wanted over 200.00 for it not including all the extras that we needed to put it on. Everything we needed from you was only 179.85 and free shipping. You can't beat that!
Arie
11/22/2009
Fast shipping and the trailer hitch fit perfect. Installed in maybe 25 min. Very happy.
Bill
11/22/2009
They shipped out the order within hours of placing the order. The prices are great and the shipping was free and fast. The hitch was very good quality and was very easy to install. I will use etrailer again in the future! I am telling all of my friends about etrailer! This has been my best online shopping experience thus far.
Mia
11/22/2009
My experience with etrailer was excellent. My part was in stock, shipped the same day and arrived a few days later. The item had good instructions, was easy to install, and the price was the best on the web.
Paul
11/22/2009
Lowest prices and fastest shipping. I found my online trailer store.
Scott
11/22/2009
I have never been happier with any company that I have ever dealt with. Etrailer has it all, price, shipping and simple dealing, I will recommend etrailer to everyone I talk to.
Steve
11/22/2009
A great seller. Would recommend them to anybody. Very pleased with speedy delivery. Item received in 4 days - in excellent shape.
Ron
11/21/2009
I received my package as expected. For such a heavy item, the packaging was OK. I like eTrailer and have already placed another more extensive order with them for additional products required to complete setting up my Geo Tracker for towing behind my motor home.
Rubin
11/21/2009
Super fast shipping, great price, quality Dexter parts. Etrailer will be our first call for trailer parts from now on!
Alan
11/20/2009
etrailer is fantastic. I ordered a hitch and associated wiring parts on Monday and the stuff arrived on Wednesday just as the e-mails from them said.
Darrell
11/20/2009
Amazing service. Ordered Thursday evening, got email order was shipped the next morning and even upgraded to 3-5 day instead of 5-7 day shipping with free shipping. Thanks.
Kristine
11/20/2009
A very pleasent experience. Customer service the way it should be!! Fast and friendly, no hassle.
Mike
11/20/2009
Bought a Curt hitch. I searched for a while and Etrailer.com had the absolute best price and shipping was free. The hitch shipped immediately and arrived within 3 days. Great doing business with Etrailer.com!
Phil
11/20/2009
Thanks for shipping so quickly. I will use your site again should I need any other trailer hitch parts.
Barbara
11/19/2009
I thought this was going to be a regular run of the mill shopping experience on-line. You know, one of those order and wait type of deals. But it was everything I wasn't expecting. They were in touch with me from the very start with an e-mail saying that the product was in stick and ready to ship and then, to my surprise, I received another e-mail saying that they upgraded my shipping from 5-7 days to 3-5 days. All in all, it was a great experience. I recveived my order in 5 days - including 2 weekend days. The part I ordered fit and worked on my auto just like the webpage said. Thanks for a great website, products, and terrific service !!
Brian
11/19/2009
Awesome Awesome Awesome. Thanks.
Eric
11/19/2009
Super fast shipping! I had the hinges I ordered back on the escape door of my horse trailer within 3 days and didnt miss a weekend trip!! The hinges were exactly right - appreciate the measured drawings of the parts you have on your web site. I was sure I had the right hinge coming. Thanks!!
Jude
11/19/2009
The selection and low prices of trailer hitches were the best I've found online. The service has been excellent too. GREAT company!!!
Mike
11/19/2009
Fast and intelligent response to my questions with several options I could use for my particular application. Great customer service.
Doug
11/18/2009
Thank you for your quick delivery and quality of materials. I am a business owner and understand that customer relations and quality of work is important. Thanks again.
Gus
11/18/2009
Great experience. Would recommend to anyone. Fast shipping and great prices.
Joey
11/18/2009
Thanks for the quick shipping and the better ship rate. You've got a new steady customer.
John
11/18/2009
Fast and very friendly customer service. I'd give y'all 5 stars.
Jonathan
11/18/2009
Very timely email communication of the status of my order.
Kenny
11/18/2009
I first dealings with etrailer was impressive. The lady in the customer service was personable, knowledgeable,friendly and helpful. I requested a very small item ans she was just as accommodating as if it had been an order into the hundreds of dollars. The speed of my order request was very satisfying also. Now if the part arrives as suggested, them I will be a happy man.
Ted
11/18/2009
I found shopping at etrailer to be a refreshing experience. I had questions and they responded quickly with answers and suggestions. etrailer will be my go-to source for all my trailer needs from now on. Thanks, etrailer for your excellent customer service.
David
11/17/2009
Ordering was painless. Pricing was much better than I was offered at my local retailer. I am amazed! I ordered a trailer hitch and wire harness Sunday night. Response to the order was prompt, I was emailed confirmation Monday morning.- and the parts just arrived -Tuesday afternoon! Nice job - I will shop here again.
David
11/17/2009
Like your website, very user friendly, found alot of interesting stuff. I'm sure I'll be back.
Dennis
11/17/2009
I ordered my part late Tuesday, got it the part the next day!!! I thought it was an error in the email that said the item was on my porch. I looked and BAM! It was there!!! I installed it the next day and was able to tow my trailer this weekend instead of next weekend. I am a customer for life!! No bologna. 5 out of 5 from me.
Joe
11/17/2009
What a great company. Fast to ship, went the extra to get delivered before scheduled delivery date.
Lester
11/17/2009
Easy, Easy, Easy! That is the 3 best words to describe dealing with etrailer.com Stock and inventory is extensive, product info easy to find, matching what you want to your vehicle was a snap. Customer service is great. People know what they are doing and will jump through hoops to get you what you want.
Roy
11/17/2009
This is the second time I have used Etrailer... The first was a in stock weight distributing hitch, that I received with in a couple days...This order needed to be select shipped, and even though I had doubts it would happen correctly, I just received a confirmation email confirming all is going as planned…Thank you Etrailer !
Steve
11/17/2009
So far all of my purchases have been rated as #1 with this company! Nothing but first rate customer service, quick shipping, and great products!!! What more could you ask for?? They have always been very professional and courteous on the phone!! Thank you very much and I WILL always check Etrailer first!!!
Brian
11/16/2009
While preparing for a cross country move from Alabama to Alaska I have depended upon etrailer.com for numerous purchases ranging from a front receiver hitch/mount for my 2009 GMC Sierra, to a winch mounting plate, trailer wiring and hitch mounting accessories as well as E-Track. I cannot say enough about etailer, their customer service or their prompt shipping of ordered products. My entire shopping experience with etrailer has been prompt, pleasant and has never left me unsatisfied. I highly recommend etrailer.com and I feel very confident that you will receive the same quality products and service that I have. Happy shopping!
Corey
11/16/2009
Wow! I am really impressed. I do a lot of shopping on the internet because I live in a very remote area. Etrailer was one of the best I have ever dealt with. Fast shipping, good communication, good prices, and accurate descriptions made my experience very enjoyable. Thanks etrailer. I will be back.
Dennis
11/16/2009
Trailer hitch arrived here on Thursday....don't know how you managed to do that but thanks a million!! What great service!!
Joe
11/16/2009
I ordered my trailer parts on Friday at noon. Very simple and straightforward process. I was in no hurry, so I used standard shipping. Within an hour I received an email that the parts were available and would be shipped shortly. An hour later I received another email that the parts had already been shipped and that they had, at no cost to me, upgraded my shipping to 3-5 days. Monday around noon a UPS truck pulls up and delivers my parts! E-Trailer will always get my business and strong recommendations. A+ across the board.
KC
11/16/2009
Very happy to find exact replacement grommet mount lights for my trailer. Very easy order process. Loved quick feedback on order entry. Totally blown away by quick shipment. Order late on a Wednesday and recieved order on Friday, less than 48 hours later. How much more awsome could it be?? Thanks. Will order again and tell my friends.
Len
11/15/2009
Wow! You made it so easy. Thank you. Keep up the good work. I'm going to recommend you to my neighbor who has a Santa Fe.
Thomas
11/14/2009
This is long overdue, but thank you for the quick service and upgrading my shipping for free. This is the second hitch I have ordered from etrailer and was very satisfied both times. Got exactly what I needed with no problems with very fast service. Thank you.
Timothy
11/14/2009
Great website, very easy to navigate and search their terrific range of products. My order was shipped very quickly and I am completely satisfied. I'll be using etrailer.com again.
Brian
11/13/2009
I have ordered many trailer parts, trailer hitchs, ball mounts and other items from e-trailer over the last 5-6 years and delivery has always been very fast. My last order was ordered on Wednesday and I received it 2 days later on Friday. I'm happy with everything I have bought from e-trailer.
David
11/13/2009
These folks did a great job in keeping me informed and updated with my order. Thanks for the professional service.
David
11/13/2009
Fast processing of order and shipping. The customer service displayed time and again by these folks is excellent.
Dean
11/13/2009
etrailer.com is great! The staff was quite pleasant and helpful. I ordered my hitch on a Tuesday and received my order 3 days later. The hitch pricing was quite reasonable. The hitch was as described on the etrailer.com web site. The directions to install were spot on. One hour after after unpacking and inspecting, my hitch was installed and ready to roll. Thank you etrailer.com! Look forward to doing business in the future.
Gary
11/13/2009
I found etrailer to be an easy site to navigate and very good prices. After purchasing my item, I almost instantly received an e-mail from an individual, not an automated message, that they were in the process of getting the item shipped. The very next day they notified me that it had in fact shipped, and they had upgraded the shipping method at no cost. Great service.
George
11/13/2009
I think that your product is great and that you service exceeds expectations. I recommend etrailer to anyone needing your products. Good price too.
Glenn
11/13/2009
Fantastic service. I ordered the bike carrier on line on Wednesday and two days later it was delivered. Even better, shipping was free. Etrailer is in a class of its own. Thank-you!
Keith
11/13/2009
Saved over $200 by doing it myself and only took 2 hours. I will recommend eTrailer to friends.
Ken
11/13/2009
eTrailer.com was easy to navigate thru, had everything I was looking for at a great price and also provided photos of the hitch on my car…..Awsome!
Scott
11/13/2009
I ordered by phone. The clerk was knowledgeable, efficient, accurate, and courteous. I ordered the Prodigy brake controller at 5:30PM on 11/11 and paid for standard shipping it arrived at my home by 3PM on 11/13. The order was processed correctly. The entire experience has been fantastic. I highly recommend e-trailer.com.
Stan
11/13/2009
I wanted to comment on the hitch I purchased from your company. My wife ordered it for me for my birthday on November 4th and it arrived in less than a week. That may be long normally but for living on Guam it's amazing. Your website accepted a Guam address, the hitch was exactly as advertised, the installation video made it a no brainer and it is installed as I write this email. It probably took me more like an hour from start to cleaning up my tools, but I also did it laying on my back rather than on a lift. Thank you for an excellent website, great instructions and the fact that what I got was exactly what you advertised.
Tom
11/13/2009
Received on 11/11/09, ordered on 11/09/09. Great service, great prices, nice people to deal with!!!!! Will use them again.
David
11/12/2009
I was hesitant to order from a new to me on-line vendor, but I couldn’t find this trailer connector locally or from my usual on-line vendors. Now I am glad I bought from etrailer. The price was less than I expected and the service was great and fast, plus I was kept informed of progress. I received it in short order and I installed it in less than one minute. From now on, I will check etrailer first.
Don
11/12/2009
Ordering was very easy and the prices were the best I could find. The item was shipped as promised and even got here quicker than expected. I will definitely use etrailer again when needed.
Doug
11/12/2009
Wheel arrived today. What great service and outstanding communication. You have a new and loyal customer from now on.
Garry
11/12/2009
Lightning fast shipping, first class communication, great price and reasonable shipping rates. What more could you ask?
Glenn
11/12/2009
Great service! I've never received a shipment so fast. You think I paid extra for 2-3 shipping. And… the shipping was free!
James
11/12/2009
Thanks again for continued outstanding service. You guys have always given me the best products at the best prices with the absolute best customer service. I don't even shop around anymore because I know I can go to etrailer.com and everything will be taken care of.
Jay
11/12/2009
I was very pleased and impressed with the the excellent service they provided. I would recommend them to anyone I know. Thanks for the prompt and excellent service your company provided me, your company should be commended.
Mark
11/12/2009
What a pleasure to deal with these people, and no, I'm not related to any of them! Extremely quick service, and top quality merchandise at great prices. What more could you ask for from an internet company? When it comes to towing, you'll probably find everything you need at this website. I have shopped here before and will again, and again.
Paul
11/12/2009
Excellent product, excellent price, excellent service. Will recommend to all friends.
Butch
11/11/2009
I ordered two items online, received three status updates and items shipped the same day, and were delivered ahead of schedule, shipment was correct in every respect. As good an online experience as I have had, dont know how it could be any better.
Curt
11/11/2009
I called to ensure the product was in stock. I was greeted by a very courteous and professional person who handled my inquiry quickly and easily. Within 3 hours my order was shipped. I am extremely happy. Thank you.
David
11/11/2009
My experience with your company was great. The level of service and follow up with the customer was refreshing. To many businesses forget the basic quality of customer service. Your company did not. Thank you for that. I will refer business to your company based on the excellent customer service. Thanks.
J. R.
11/11/2009
Unreal customer service! The site may not be pretty and flashy - but these guys get it: it's about strong content and ease of use. So shopping for what I needed was a breeze: hitch, bike rack and some locks. Prices are great and after the sale service is fantastic. Hooked me up. Ordered on Monday and will have delivery by Thursday: SAME WEEK! I literally will never use another company next time I need trailer related gear. AMAZING AMAZING AMAZING so much that I actually used my time to come on here and write a review. I don't do that.
Jeremy
11/11/2009
I recently purchased several products to install a Tekonsha brake controller on a Nissan Pathfinder. The website made selecting the correct products for my vehicle simple and easy. Prices were reasonable and shipping was fast. The products were exactly what I ordered and of high quality. The instructions from the website made installation easily understandable. In short, great company, products and service. I'm very pleased.
John
11/11/2009
Ordered the trailer harness Monday morning and got it Wednesday morning. Great service and product.
Keith
11/11/2009
This is my second order from etrailer and I was very pleased with the hitch and wiring harness that I received and the timely way in which I received them. I am also impressed with the way that etrailer keeps customers informed as to the status of orders. I will definitely be using etrailer in the future and will highly recommend etrailer to all my friends.
Larry
11/11/2009
Very pleased with my purchase. Shipping information was spot on. etrailer makes it very easy to shop over the internet.
Peter
11/11/2009
I really like doing business with etrailer because the shipping is always very fast and the products I have bought have all been first rate merchandise. Thanks again.
Don
11/10/2009
Amazing customer service, and I should know. I own a mail order company!
Francois
11/10/2009
Great service, fast shipping.
Garrett
11/10/2009
Good price, great service, I'll be suggesting your site to my friends.
Gary
11/10/2009
I highly recommend etrailer.com, smooth and easy transaction, great prices on hitches! AAAAA+
John
11/10/2009
Service was great! I received my item promptly, as described, good quality, and at a good price. Thanks!
Archie
11/9/2009
I just installed the hitch and harness, and it was just as advertised (less than 30 mins.). Great Job! My Nissan dealership wanted $750 to buy and install the very same thing. Great shipping as well, within three days and it was free. I will make sure to tell my friends and others to use etrailer.com
Bob
11/9/2009
Okay, I was happy enough ordering from etrailer.com because your price even with shipping costs added in was $34 lower than my local shop. But then you go and ship my order within 90 minutes of me placing the order, and upgrade my shipping for free! Now I'm ecstatic. And this is not the first time you guys have exceeded my expectations. You have set the bar extremely high for any internet business. I will always come back to your website first whenever I have a trailer or towing need. Thanks again for a great internet shopping experience.
Chris
11/9/2009
This is my second order. So that's saying something!
Jimmy
11/9/2009
Ordered it in the afternoon it was here next day. Great service.
Keith
11/9/2009
e trailer is one of the fastest companies I have dealt with.
Mike
11/9/2009
Good products and good service.
Preston
11/9/2009
etrailer had the locking silent hitch pin that I was looking for at a good price and extremely fast shipping. I am really impressed and will do business with these guys again when I need something else!
Robert
11/9/2009
Ordered on Friday and was here on Monday without paying for expedited shipping. Great products and great price also.
Ron
11/9/2009
Your prices were lower than what I found locally, delivery was fast, and the install was much easier than I thought it would be. I can toe my toys around again!
James
11/7/2009
I'm impressed! Quick response, good prices, and great communication of status. The parts that I ordered were at my door in four days! Thanks!
Ken
11/7/2009
Thanks for your help. You helped me a whole lot.
Ron
11/7/2009
I'd highly recommend etrailer. They delivered a quality product at a very competitive price ahead of schedule AND they have very good online instructional videos for my specific vehicle which prepared me for installation. This made my installation pretty quick and simple.
Tom
11/7/2009
Shipping incredibly fast, two day delivery from origin in Missouri to Central Texas! Prices were $30-$50, below local vendor rates… Would definitely recommend etrailer to others!
Doug
11/6/2009
Excellant product, good service. I do not know how you got it to me so fast! I chose this hitch because it had both vertical and horizontal support, and a good price.
Graham
11/6/2009
Cord was shipped very fast. You keep your customers up to date on shipped items, will order from you again. Great customer service hard to find in this day and age.
Jason
11/6/2009
etrailer.com is one of the very best on-line shopping experiences of any product. The easy to navigate and attractive website and product selectors make finding the correct products brilliantly easy and without macaniacal bells and whistles that might overload your web browser. The detailed guides eased my DIY fears and the extensive reviews helped me identify accessories I know I won't regret buying before handling. Within minutes, I received both order confirmation and notification that my hitch and accessories were being packaged. Upon reading my invoice, I realized I'd forgotten an item and so I called customer service. They answered immediately, no wait, and was able to add the item to my order right away. After my recent experiences with the cable company and a local gym, they were so friendly and courteous that I was grinning and speechless. Less than an hour after my initial order, I received shipping confirmation with a tracking number … and it had the new item! It bears repeating, so let me say it again… etrailer.com is one of the very best on-line shopping experiences of any product.
Jason
11/6/2009
Very helpful and answered all my questions. Web site has excellent install pictures which will be referenced during the install of my recently purchased hitch.
Jeff
11/6/2009
Items shipped same day. Fantastic service, almost unheard of these days. Thanks etrailer.
Jerry
11/6/2009
AAAAAAAAAAAAAAA+++++ Service and Shipping
Joe
11/6/2009
Item arrived 4 days after order. Would definitly do business here again.
Ken
11/6/2009
Great service, upgraded mailing of item, came as expected -THANK YOU!
Deb
11/5/2009
etrailer prices are great and shipping was very fast. I won't hesitate to order again. Thank you!
Dennis
11/5/2009
Great buying experience with Etrailer. Ordered on a Monday and received the hitch and wiring on Tuesday, wow. Everything was an easy install and fit like a glove. I will do business with these folks again. Thanks guys.
Dennis
11/5/2009
I received the camper light today and let me commend you on the speed of delivery! Product just as advertised and at a reasonable price! Outstanding shopping experience and I will definitely recommend you guys to anyone I hear of needing anything trailer related! You rock! Thanks etrailer!
Don
11/5/2009
I have purchased several items from etrailer. Products, web site, customer service, prices and shipping were excellent. I will continue to purchase from etrailer.
Serafino
11/5/2009
The customer service rep I spoke with was professional, knowledgeable and courteous.
Charley
11/4/2009
I've ordered twice now from etrailer and both experiences have been THE BEST on line/catalog experiences I have ever had. Extremely fast shipping, unprecedented communication.
Dean
11/4/2009
I am most impressed with your prompt service and follow up e-mails. Your web site is easy to use and I look forward to ordering from you in the future. Thank you again.
Gilbert
11/4/2009
Very fast shipping and was just what I ordered. I will do business again. Thanks.
Horace
11/4/2009
Fastest, most courteous service I've ever encountered online, and that’s saying a lot.
Jean
11/4/2009
Website was easy to navigate. I found exactly what I was looking for! Bookmarked etrailer.com for sure… I'll be back.
Jeffrey
11/4/2009
I have ordered several things from them, they are always great at getting the order prossesed and deliverered in a timeley fashion.
Mark
11/4/2009
Fast shipping, right product, excellent prices!!! Many parts that others do not carry. I will recommend etrailer to many others in the market for towing products. Thank you!
Roger
11/4/2009
I purchased a custom hitch, bike rack and lock. All parts were in stock as advertised. My order shipped about 45 minutes from the time I received my purchase confirmation. On top of that I received a shipping upgrade at no charge. Incredible customer service! I selected etrailer.com because of the positve reviews on car forums and their excellent installation and part review videos. This was a very positive experience and I'll definitely recommend etrailer.com in the future.
Dave
11/3/2009
Shopping with etrailer.com was a great experience. They upgraded my shipping at no cost to me. It arrived ahead of schedule and the shipment was complete. I recieved emails as soon as my order was placed and again when it was shipped. I would recommend shopping with etrailer to any of my friends. Thanks for your help and speedy actions.
David
11/3/2009
The hitch has been received and now is installed. All went well. Thank you for upgrading the shipping status on this order. I will recommend you to all my friends.
Dennis
11/3/2009
Great service and communication from eTrailer, and fast shipping. Thank you very much!
Gilles
11/3/2009
Easy to navigate web site took me right to the products I was looking for. Best prices that I could find on the net and they upgraded my free shipping from 7 day to 3 day.... etrailer can't be beat!
Joe
11/3/2009
This was a very smooth transaction, the price was right, the service excellent and I received my items sooner than expected. I highly recommend Etrailer.
Luis
11/3/2009
Your company is one of the best I have delt with oneline to order a product. I had a few questions which I e-mailed in the be answered and not only were they answered they sent a video clip along to explain even better. The shipping service was great and delivery was faster than promised. Even reduced my shipping charges. I will tell friends and family about etrailer, and will absolutely make my next trailer or truck accessory purchase from your company. Great doing buisness with you.
Martin
11/3/2009
The prices were good and I'll take anything free so free shipping made my day! What sealed the deal was the notification of my order being shipped only 26 minutes after I received the order confirmation.
Matthew
11/3/2009
Great service, delivered on time, and was the correct item.
Rocco
11/3/2009
This is the second hitch I bought from etrailer and the service has been excellent both times. Both hitches were shipped the same day I ordered them I needed a copy of my first invoice for insurance reasons and they emailed me a copy within minutes of my request and sent a follow up email an hour later. You can't get better service.
Steve
11/3/2009
Great service! My order was shipped to me promptly and parts were of good quality. From the time I put the items in the shopping cart to the time the parts were installed on the vehicle was less than one week. I will not hesitate to do business with etrailer in the future.
Ben
11/2/2009
The sales person was ectremely helpful in helping me select the right connector for my pickup. Also, the shipping department in getting my order shipped so quickly.
Buryl
11/2/2009
Your price on the trailer hitch I ordered was better than anyone else on the internet that I could find and your service was excellent.
Charles
11/2/2009
Finding my item was easy. Well informed of delivery.
Cliff
11/2/2009
I was looking for a new hitch and etrailer had the best price all around. Plus I got free shipping, can't beat that. I'm already looking for my next big buy.
Matthew
11/2/2009
This is a great one-stop site for trailer parts and advice. We have found everything we need, gotten our orders very quickly, and been saved in a big way by the tech advice.
Ralph
11/2/2009
This is the best I have found. Fast, friendly, everything was handled in a very short time frame. Will tell everyone that I know about this.
Tina
11/2/2009
I have twice ordered merchandise from etrailer.com. The first time I was astonished how quickly and efficiently my order was processed. There was almost immediate order confirmation and an estimate of when the order would ship. This communication was followed quickly with confirmation that the order had in fact shipped. It was the fastest order processing I had ever experienced at any online retailer. This, plus an excellent product offering, fair pricing and free shipping convinced me to return to etrailer.com for all my trailer needs. The high standard of service was even exceeded with my second order. I placed an order at 8:08 in the morning. The order was confirmed at 9:04. At 9:12, a confirmation arrived that the order would ship between 24-48 hours. At 9:56 I was informed that the order had shipped! Less than two hours had passed from my order until shipping confirmation. I believe etrailer.com service is unmatched by any online retailer and I can highly recommend this fine company without hesitation.
David
11/1/2009
Thank you guys at etrailer. Very prompt service and a wide variety of products to choose from. Thanks!
David
11/1/2009
Good price, prompt shipping at a reasonable rate free. Very good installation instructions on line. The online instructions is one of the reasons I ordered from this site.
Rich
11/1/2009
Perfect, fast shipping, product as advertised, great price....will be doing business again!!
Tom
11/1/2009
I was very happy with speed of filling the order and shipping. Great communication. Prices were great. I would definitely buy from etrailer again!
Cam
10/31/2009
Excellent service. They upgraded the shipping so I received the item in time to complete the project this weekend. Thanks for your effort!
Michael
10/31/2009
Amazing, ordered on Thursday at 5pm and recived on Friday at 3pm less than 24 hours. All peices ordered were there and packaged well not a scratch on anything. P.S. the shipping was free!
Steve
10/31/2009
Very good, quick & reliable service. Thanks.
Barry
10/30/2009
Service has been terrific in dealing with etrailer. Thank You.
Dale
10/30/2009
Excellent service, very good about keeping me informed in locating the special item for me. Contacted me several time to keep me up to date. The order could not have been better handled. I am a repeat customer and have been satisfied each time I have bought anything from etrailer.
Dan
10/30/2009
Very easy to find products a big number of products stuff no one else had, and a very rapid shipping. I am very pleased.
Gary
10/30/2009
Hitch, wiring, and ball mount kit shipped the same day I placed the order and arrived 3 days later. All parts were there, and everything was packaged well to avoid damage. Exceptional customer service! I'm very pleased with the entire transaction, and would wholeheartedly recommend etrailer.com.
Josh
10/30/2009
Service is GREAT! I have ordered from eTrailer more than once and it was a good experience every time. Thanks eTrailer for the good service and quality parts.
Pepper
10/30/2009
I would like to thank you for the fast and accurate service I recieved from you. My order was for tow mirrors for a Ranger not a popular tow vehicle, but you had them, and I received them in three days. Thank You.
Ray
10/30/2009
Excellent service! I ordered on a Sunday Night and installed my hitch on the following Wednesday. The hitch and wiring harness fit exactly as described.
Roger
10/30/2009
Great price and products! Lightening fast shipping!!
Sean
10/30/2009
These folks made it easy and I get the feeling it doesn't matter if you order a lot or a little the service will be the same. Thank you etrailer.com I'll be back.
Brian
10/29/2009
Great web site. Very easy to use. Ordered Hitch for my Chevy Silverado. They upgraded my shipping at no charge. Was definitely satisfied with my shopping experience.
Charlie
10/29/2009
My order was processed within minutes. I recieved e-mails with order info and shipping updates promtly. I would order from this company again for sure.
Craig
10/29/2009
I am very impressed with the etrailer web site. Lots of stuff at very reasonable prices. I had been searching a while to where I could purchase parts for Optronics trailer lighting. etrailer had all the parts I needed. Give their site a good looksie... think youll be impressed. Oh… same day shipping about floored me. Thanks etrailer!
William
10/29/2009
I'm glad I was able to find your Co. on the Internet because I have been searching for what I bought for weeks in the Phoenix area to no avail. The website is very user friendly and the employee I talked to was very knowledgeable and helpful. I've added you to my favorites and will pass the word to friends that may be in the market for your merchandise.
Bob
10/28/2009
Great product, price was good and shipping very fast.Thanks.
Jim
10/28/2009
Great job. Good delivery service time good comunication when something is not avalible. Very satisfied. Will be ordering again.
Leandro
10/28/2009
Ordered an anti-rattle bracket late Saturday night10/24. Had an order confirmation at 6am Sunday morning10/25. Received it Wednesday evening 10/28. It was exactly what I ordered it appears to work as expected. I am pleased with the quick ordering and shipping at the website. If in the market for any other trailer related parts/pieces etrailer will be first on my search list.
Sherman
10/28/2009
thanks for everything. i got my plates today and the trailer is almost ready to roll. i do have to say the customer service at etrailer is 5 star top notch. i always say customer service isn't about having everything unfold perfectly, to me it's really about how well and gracefully you handle it when things go wrong. you guy's were behind me all the way. many thanks and keep up the great work.
Timothy
10/28/2009
Excellent help via the online articles and an excellent shipping department that got my order out the same day. Great customer service that makes it easy to refer you to others.
Tom
10/28/2009
This was my third trip back to etrailer. Each experience has been exceptional. By far the best web purchase experience I have ever had. Exactly what I wanted, exactly as advertized and exactly on time. I may have to buy more trailers.
Ed
10/27/2009
Excellent customer service and superquick shipping. Customer service answers quickly in the US. No games.
Mike
10/27/2009
I had ordered some trailer hitch covers for my vehicle. I appreciate the emails to keep me updated on my order. I look forward to doing business again in the future. Thanks!
Steve
10/27/2009
Thanks for the service, I will shop etrailer again.
Steve
10/27/2009
The experience was great and the product that I brought is great, and I plan on using etrailer for all my trailer needs. Thank You for meeting all my expectations, from having great products to the fast shipping.
Chad
10/26/2009
etrailer had exactly what I wanted. I just did a seach and there it was. The related parts were shown below the, which helped me find those also.
Dan
10/26/2009
etrailer.com has always been the easiest site to navigate, with the best prices to boot! Many thanks for always having the right parts at the right prices!
Mark
10/26/2009
The orders I have placed have been processed and shipped very quickly. If a product was out of stock from the supplier I was notified immediately. I would not hesitate to order from or recommend etrailers. They are professionals!!
Ronald
10/26/2009
My overall shopping experience with etrailer has been positive. Their communication lines through email are excellent. And dont forget their price matching guaranty if you find the same item cheaper anywhere else. I know that I'll be a return shopper. Thanks for the service.
Steve
10/26/2009
Our local [store] quoated me $200 for just the generic fits all receiver. I knew a fits all could take hours to retrofit. So shopping around I found the perfect match from e trailer. It was as easy as removing four old bolts installing the new ones that came with it. Easy. As for the wiring it plugged into my existing harbness and it was a hassle free job. AWESOME! Easy and I'm on the water now! Thank you for your attention to detail!
Will
10/26/2009
A very good experience, part was exactly what I was looking for.
Aaron
10/24/2009
Once again, great service and prices that beat my local dealer by over $50. I wish I bought more hitches so I could buy more from you guys.
Corey
10/23/2009
Fast shipping. The installation was fast and painless. The hitch and wiring went in fast enough that I thought I goofed something up. Nope- perfect!
John
10/23/2009
Received harness that you shipped monday at about 5pm wed 10/21. Had installed on van by 7. The video was great and only took about 30 minutes to install. I looked all around the area here for a harness and was not able to locate one so was very glad to find your web site and get what I needed.
Larry
10/23/2009
This company really does what they say. Ordered one day had shipment the next day. Thanks so much!
Paul
10/23/2009
SUPER SERVICE!! Two days after placing my order, it was delivered and installed on my trailer! I really do appreciate the shipping upgrade! You can count on my repeat business in the future!
Ron
10/23/2009
I have shopped with etrailer a few times over the years and have always found their service to be fast, there prices to be excellent and there products to be top notch. What more need be said. Thank you etrailer employees!
Ronald
10/23/2009
Excellent company, wish I would have known about you with my last tow bar, good selection with your product line and perfect costumer service, Glad I'm not in the tow bar business you would put me out of work!
Steve
10/23/2009
This was the best online shopping experience I have ever had. The system pointed me to the exact items I needed. I got free shipping which was then upgraded to expedited shipping for free. I had the items in two days.
Terry
10/23/2009
I will continue to business with a company that demonstrates that customer service is important. ETrailer has consistently proved to me that customer service is high on your list of core values.
Todd
10/23/2009
Amazing shopping experience, they upgraded my shipping order at no expense. Highly recommend. I wish all companies were this prompt and dedicated to their customers.
Andy
10/22/2009
Well done. Rapid response to my order. Shipped within hours and arrived on time.
Dan
10/22/2009
Well - I can not remember having such a good expereince in buying what I needed off the internet. The instructione were great, everything was as described, the updates of the shipment progress was so apprecaited and the fast delivery was very wonderful. Given the need for other things - I will shop at etrailer and tell others also.
Dave
10/22/2009
I was amazed at the fast shipping and the quality of the hitch. You can bet if I need anything else of this nature I will purchase from E- Trailer.
James
10/22/2009
WOW! I orderd my Hitch and wiring kit at about 6pm ct and it was on my doorstep at 9am the NEXT MORNING! Thank you for the UNREAL experence.
Justin
10/22/2009
I've made three separate purchases of several different products from etrailer. The website is outstanding. Easy to use. Videos, photos, explanations, custom references per product…all makes for high confidence in the purchase. Shipping, emailing, tracking- all very quick and tidy. Keep up the good work etrailer.
Mark
10/22/2009
Shipping was very fast and I loved that it was free for such a heavy item.
Patrick
10/22/2009
As usual, you folks are TOTALLY on the ball. The odds and ends I ordered were received promptly and in good order. Kudos for another job well done. I will continue to sing your praises to all who will listen!
Robert
10/22/2009
Professional in every sense. So far, so good. Will recommend.
Scott
10/22/2009
Absolutely AWESOME Service! This has been the best online shopping experience ever. Ordered on 10/14 it was at my door on 10/16. Salesman upgraded my shipping from 5-7 day to 3-5 day as a courtesy to me at no extra charge. Will definitely order from them again when I need trailer parts.
Stuart
10/22/2009
Shopping to ordering to delivery was great. You had what I needed at a great price. The website was easy to navigate, and the delivery time was amazing. I live in Texas, but it was still wonderful to get it in a couple days. I will use etrailer.com again.
William
10/22/2009
Great to do business with. Ordered on Saturday, delivered on Tuesday!!! Very reasonable pricing. Will buy from again.
Brett
10/21/2009
Awesome. My order was perfect. Everyone did an outstanding job. I have more to order and will tell all of my friends about your excellent service.
Carl
10/21/2009
Great service. Fast shipping, and the taillight I ordered worked perfectly. Half the price of other online retailers, too!!
Dan
10/21/2009
Fastest delivery and easiest Internet purchase I ever made, will do business again. Thanks.
David
10/21/2009
Super fast service. Items were ordered on Monday eveing 10/19/09 and received this afternoon 10/21/09. I will be able to have them installed before the weekend.
Fred
10/21/2009
This was the second item I orderd from etrailer the shipping was extra fast communication excelent and the items were as described.
Maurice
10/21/2009
As well as great prices and quick service I am impressed with the packaging used for shipping. Very rugged....not even UPS could damage the package!
Sandy
10/21/2009
Your friendly and curtious personal attention, when I called for verification of my internet order, made my shopping experience with etrailer truly outstanding! Thanks for your help!!
Warren
10/21/2009
Incredibly fast shipping at a great price. Thanks.
WD
10/21/2009
I had a few questions and the lady was on it. She fired back an answer immediately to my question. Very helpful and she knows her business. These kind of people are hard to find today. They are there to help you and get you the correct parts you need. I would absolutely use them again. Don't waste your time with some other company that gets back to you in a couple of days. Product knowledge is a good thing and this company has plenty of it.
Bill
10/20/2009
I don't know how the service could get any better. I got my order in after 3.00 PM and they got it shipped the same day anyway. Thanks for the extra effort.
Bob
10/20/2009
Great deal and Super Fast Shipping. Thank You.
Butch
10/20/2009
The lady on the phone was very helpful & knowledgeable, I really appreciated her help. I have purchased previiously from you & have had great success in your products fitting what your book said they would. No matter what the price-Customer Service is most important.
Chuck
10/20/2009
GREAT! Excellent service, great communication re: shipping, etc. Prompt shipment. Good pricing, sent the right product which functioned as described. What more can I ask for?
Bill
10/19/2009
I just wanted to tell you what awesome customer service you guys have. From the follow up email after my order to the email saying that my order has shipped. You guys did an excellent job. I ordered the tow package on October 14 thinking it was going to take about 3-4 weeks to get here to Guam. To my surprise, I received my order today, October 19. I wasn't expecting super fast shipping to this part of the world. Keep up the great work!
Carlo
10/19/2009
etrailer.com is great! They have the best prices, fastest delivery and the customer service is top notch. No reason to shop anywhere else!!!!!!
Don
10/19/2009
The best & most responsive time service is outstanding.
Henry
10/19/2009
I was very supprised that my order was filled and shipped as fast as it was. I have ordered before from etrailer without any problems and I will tell others about etrailer.
John
10/19/2009
Great service and super fast shipping!!!!!!! The item was shipped within a couple of hours of being ordered. Thank You.
Marc
10/19/2009
These folks made the search for my parts easy and they are exactly correct. TOTAL SATISFACTION.
Dennis
10/17/2009
The website was easy to navagate and I recieved my order on the 4th day. Great experience.
Ron
10/17/2009
Excellent, fast service and delivery!!
Carlos
10/16/2009
Nice site, super quick response and even gave me a shipping upgrade. A VERY positive experience.
Dick
10/16/2009
Great experience and excellent service!
Ed
10/16/2009
I love etrailer for so many reasons. Their prices and quality always beat all of the other vendors out there. They have a great selection of products that are exactly tailored to my car. The product descriptions are very accurate and the pictures available, especially, the hardware included, make it very easy to understand what you are getting. If that were not enough, the product demonstration and instruction videos are well done and allow you to make a well informed and detailed decision of what you are purchasing. I also appreciate the suggested items they include, especially since the items are totally compatible with what you are buying. They always ship your order expeditiously and it never takes long to get it. I think this is one of the best vendors, in real life and the internet, I have ever shopped with. I am very impressed with them and will certainly be ordering stuff from them in the future. They are a valuable resource.
Gary
10/16/2009
Super-fast delivery of exactly what I ordered! Very nice job!
Kevin
10/16/2009
One of my best online purchases. My order shipped very quickly and arrived earlier than I anticipated. Although I only ordered a trailer lock set, the review videos were very helpful. Keep up the good work. I will surely recommend you and will stop here first for all my trailer needs. Thanks again.
Mike
10/16/2009
It's nice to have a company respond immediately to product questions. It's nice to have a company process and ship an order within several hours of ordering. It's nice to post shipment information immediately. It's nice to receive an offer of follow-up support, if necessary, and with the above track record, I am confident that the follow-up would be forthcoming, if necessary.
Peter
10/16/2009
They were very patient in helping me find the proper part for my application.
Phil
10/16/2009
etrailer is one of the best web stores I have ever used. It is simple, they have everything I have looked for, and you receive everything just as it is presented on the web site!! Keep up the great job guys!!!
Tim
10/16/2009
I am truly impressed with the convenience of your web site, the reasonable prices including shipping and the speed that you processed my order. It was ordered less than an hour ago and it is already on the way to me.
Tom
10/16/2009
Easy site to navigate, easy to order. Just what an old guy like me needs. It was that easy!!!
Bob
10/15/2009
The only way to get faster service from you folks would be to read my mind. That way I would not have to access the web site. Thanks for responding so quickly!
John
10/15/2009
Great shopping experience, shipped quicker than expected at no extra cost. Very helpful staff. Will order from this site again.
Joseph
10/15/2009
I am very impressed with the service I recieved. I saved almost 40% on the cost of the item I ordered, it shipped very quickly. Thanks!
Nick
10/15/2009
Very easy web site to work with. Personal phone contact was very helpful and courteous and package delivered before advertised. Now to put the bike rack together. Thanks so much for a great experience.
Pamela
10/15/2009
Great communication fast shipping and good prices .
Philip
10/15/2009
Amazing!! From the instructional video to the lightning fast delivery, it was a great experience. I have order 3 trailer hitches on line and have never received better service.
William
10/15/2009
Your shipment arrived in 4 days as promised. Very satisfied with product and service.
William
10/15/2009
Outstanding! Placed my order late one evening, a few hours later I got an email saying they'd put a rush on my order and it was shipping out that night. A day and a half later the UPS guy showed up with my goodies from etrailer.com! Quality stuff, good prices, outstanding service - I'll be back!
Aaron
10/14/2009
I've ordered twice from etrailer and never had a problem. On my first order was a reciever for our van. I thought for sure it would be unwrapped and in need of a paint job once it got here, but Holy Cow! The box was ULTRA heavy duty. It had retainers stapled in place so it wasn't just floppin around inside. It came without a scratch. VERY IMPRESSIVE! Didn't and won't hesitate to order again! These guys redefine SPEED & PRIDE!!
Bill
10/14/2009
I think etrailer.com is an excellant website to buy from. The website was easy to use and very informative. I placed my order late Sunday evening and my order was ready to ship the next day and everything was in stock. My shipping was free and upgraded free of charge also. I know I am receiving quality products, cheaper than local shops and with excellent service. Thanks.
Chris
10/14/2009
First time shopper, great web site, well laid-out, order shipped fast with a no cost in shipping upgrade. Nothing else you could ask for, just great.
David
10/14/2009
Great low price. Received parts in 4 days. Easy easy purchase.
Ken
10/14/2009
I love the ease it was to order my part an they did a great job of getin the product out an to me an I will be orderin more parts from Y'all thanks a lot for everything Y'all did.
Mitchell
10/14/2009
Good website, great prices, and prompt service! Many thanks!
Phillip
10/14/2009
Great service. AWESOME PRICES! The order was processed & shipped the day I placed it and was upgraded to faster shpping to boot. Very Pleased with the service. THANKS!!!
Roman
10/14/2009
Have purchased from them several times, always received the shipments promptly and been very satisified
Stephen
10/14/2009
I am impressed with the immediate order and shipping response after placing my order. The price I paid was significantly less than what I could find elsewhere for the same item.
Steve
10/14/2009
It was a pleasure doing business with people that care about their customers no matter how small the order. Keep up the good work and I assure you I will continue doing businees with etrailer.
William
10/14/2009
These folks are awesome. I'm a first time buyer and they upgraded my order so that it arrived several days early at no additional expense to me. Thanks etrailer!
Curt
10/13/2009
I buy online all the time. This rates up with my best online purchasing experiences. Response time to my order was OUTSTANDING! I placed my order at 7:30 pm EDT and by 10:30 pm that same day, I was sent an email that it had already been shipped. I will recommend you to friends and family.
David
10/13/2009
It is very easy to find the right parts for your needs, to compare items, and to read information about them, including manuals and installation instructions. Order status and tracking information is provided regularly and all shipments arrive quickly.
James
10/13/2009
I will definitely tell all my family and friends about the fantastic service that you provide...Thanks for upgrading the shipping time at no added cost...I will definitely let everyone I know about your company and your customer service…Thanks.
John
10/13/2009
Straight forward web site, comprehensive and top of the line quality. Simple and quick to place and order, no clutter on web site.
John
10/13/2009
One of the best experiences I have ever had for internet buying. High tech web site with lots of interaction links poviding all the information needed. High quality products with competative pricing and no mistakes on delivery, product or processing. I would not buy anywhere else.
Lanny
10/13/2009
The site was extremely easy to navigate. I ordered the item at approximately 12 Noon NY time and by 6:15 pm I was notified that the items were shipped. Will definitely use etrailer.com in the future.
Mike
10/13/2009
Excellent service! After few websites to visit, I tried etrailer.com. Before ordering bike carrier, I searched for locks but couldnt find one what I was looking for so I e-mailed expert and he checked to make sure I got right part I need and he posted part # with my email. I checked part #, it showed up. I ordered all parts along with bike carrier I needed. It shipped out same day. I got them in 3 business days. Wonderful service! I highly recommend it to everyone!
Tom
10/13/2009
WOW, You guys are super, sure am glad I have done my business with you!
Bill
10/12/2009
I am very pleased with etrailer. My order was shipped promptly and I got what I ordered. It doesnt get better than that. Thank you.
Brian
10/12/2009
Look people I've bought a lot of stuff on line and very few have free shipping for any amount of money! But when they upgrade your free shipping too a 3-5 insted of 5-10 thats almost $50 in free shipping! In this econimy $50 is alot to any man! Thank you very much you guys are great!!!!
Floyd
10/12/2009
With all the purchases I make on line THIS is a company that is absolutely GREAT!! What a pleasure to do business with.
Jerry
10/12/2009
I just wanted to let you know that I received the wiring kit the other day, much faster than I even expected (even with the expedited shipping) and installed it yesterday. Perfect fit, works great and easy to install.
Jim
10/12/2009
Excellent experience. Received the shipment fast and as ordered. Trailer hitch fits perfect on my F-150. Thanks again
Thor
10/12/2009
Excellent service. Hitch arrived in advance of expected date.
Ariz
10/11/2009
Etrailer was awesome to work with. They let me know the status of my items all the way through. Plus my items were received before other items I purchased online a few days earlier.
Bryan
10/11/2009
Excellent service. Had my order in 2 days. Very easy installation with all the necessary parts. Thanks!
Gregory
10/11/2009
Free upgraded shipping was awesome. Ordered on Wednesday received on Friday.
Tandy
10/11/2009
I received excellent response to my order. I placed it over the weekend and received it the following Thursday, put it on my RAV and was done. This was my second order with Etrailer and both times I have received excellent customer service, and a good product at a good price.
Don
10/10/2009
Great product service from etrailer. Was the best shipping, was free, and was upgraded at no cost. We are more than pleased with their product and service.
Donald
10/10/2009
Awesome experience. Got the package much sooner than expected and just as descibed. Installation was simple.
Michael
10/10/2009
I got what I wanted for an excellent price, in perfect condition, and very quickly with easy to use, excellent customer service and fast free shipping. I couldn't have asked for more.
Paul
10/10/2009
My hitch and accessory parts were delivered within a few days of placing order. In my case, bolt-on installation was very straightforward with no surprises. I am very pleased with the quality of the hitch and its appearance.
Richard
10/10/2009
Not only did I get a Quality Clemson Hitch cover, I got it at the best price anywhere on the Web or locally. I ordered with standard shipping on a Tuesday and was comfortable with it arriving the next week...but NOOOO, these kind folks expedited my shipping and I got it on Thursday. Now thats a great experience and etrailer as earned a spot in my Bookmarks.
Allen
10/9/2009
OMG it arrived faster than expected! The estimate I got was over 400.00 and I did it through etrailer for 204.00 including rewiring my boat trailer….. Will use again in future.
Chad
10/9/2009
Excellent experience. Part shipped within 2 hours after ordering.
Dave
10/9/2009
Etrailer was terrific. Ordered 10/7 in AM and received it 10/8 in late PM. Never had anything completed so fast. Wonderful.
George
10/9/2009
Excellent selection, great prices and outstanding customer service.
Jeff
10/9/2009
I called to make my order since timing was a factor. My sales person verified that it was in stock and made sure it got out the same day and then sent me an mail noting that it was on its way. I got it in time just as she said. I was very impressed. This is my third time back for items, and with this type of service, I will be back again to eTrailer when the need arises. Thank-you.
Lee
10/9/2009
I am very impressed! Order my hitch and wiring harness for a 2009 Town and Country minivan at noon on 9/15 and had it delivered by noon on 9/16. I would definitely recommend/use again etrailer!
Rick
10/9/2009
They had what I wanted, at a good price, the website was easy to navigate, and the checkout process was quick and easy. I will be back.
Russ
10/9/2009
Great company to deal with. Product was perfect and shipped on time. Will definitly buy from them again.
Bob
10/8/2009
The Web Site was easy to use, the checkout process was fast. The customer service was EXCELLENT. My order was expedited even though I only requested normal shipping. The part arrived in good condition and was installed in minutes making adding trailer lights to my truck super simple. Would highly recommend this site to anyone.
Bruce
10/8/2009
Ordered on Monday and recieved on Thursday, great response and quick ground shipping. Allready installed and fit like a glove, Thanks a Million!
Jack
10/8/2009
The service of etrailer.com is awsome. I really recommend to purchase at this store. The web support is really helpfull. I very glad with my purchase.
Joaquin
10/8/2009
So far my experience with etrailer has been great. The sales person was really helpful and has good knowledge of the products. The follow ups after the initial order has been excellent.
Fei
10/7/2009
My order arrived within 24 hours of hitting the send key. My order was 100% complete with no missing parts. I ordered on Thursday, shipment arrived by UPS on Friday, and I installed on Saturday.
Gary
10/7/2009
Very fast shipping, very good product. The lowest price I found anywhere, local or online. Everything was just as I ordered it!! Thank you!
Kevin
10/7/2009
Outstanding. I received the parts in short order. The shipment was complete and the directions were correct. All in all everything was perfect. I would recommend this service to everyone.
Thomas
10/7/2009
WOW!!! Talk about fast delivery. This hitch looks very high quality. The hitch just eased into place w/o any hammering, wedging, or other sweat and cursing language. Would not hesitate to buy again.
Howard
10/6/2009
Fast Shipping! Items received as advertised, and in good condition EARLIER than expected. I highly recommend your service to everyone. Thanks for a job well done!!!
Kevin
10/6/2009
Amazing service. Ordered the item at 1:30pm - item arrived next day by 3pm! Excellent communication: received three e-mail updating me on every step of the order process. Arrived so fast I didnt have time to track it!
Scott
10/6/2009
I ordered my hitch and pin box at 3 PM on Monday. UPS was at my door Tuesday at 11:30 WOW that was fast. Thanks for the FAST Service!!!!
Wayne
10/6/2009
Nice website, good customer service. I will order here again.
Bob
10/5/2009
I had a very good experiance. Staff was very helpfull and courtious. I will recomend E trailer to my friends.
David
10/5/2009
Great service. It was the first time someone actually let me know that they had to order what I ordered from them and that it would be a bit longer than expected. Keeping the customer informed the way etrailer does, should be the standard for internet commerce.
Doc
10/5/2009
This is the BEST place to order any trailer parts! I placed an order with regular 5 to 7 day shipping at 4:40 PM. I was contacted with in 3 hours that my order was on its way and that they had upgraded the shipping to 3 to 5 day express at no additional cost to me. These guys and gals dont want to leave anyone out, they are the best. I will be ordering more stuff from them.
Don
10/5/2009
I ordered a wiring harness to connect my brake controller to my factory wired truck. I ordered it with 2nd day freight. I got it the next day. It was exactly what I wanted. The price was good and shipping was great!
James
10/5/2009
Fast Service, Great prices.
John
10/5/2009
I saved $80.00 on an order my local supplier wanted $260.00 plus tax for. Items were shipped quickly and packed very nicely. I would suggest this seller to all of my friends!
Mike
10/5/2009
I love the ease of ordering with you and I love your web site. Keep up the good work.
Randy
10/5/2009
Really fast shipping and every thing was as ordered and advertised.
Rich
10/5/2009
I was very happy with my etrailer experience. We bought a number of items, some of which were critical for a trip in the next week, others were tied to the upcoming ski season. I called etrailer, and they were happy to send out the critical items that were in stock separately. And ended up sending the resulting package out rushed. All worked out. Items arrived as planned. Very happy with the experience, and would recommend them to a friend.
Chris
10/4/2009
Ordered on Wednesday night and received UPS on Friday at 3:00 PM. Now this is fast. I was so happy when you shipped in a cardboard box to protect thank you. You are first class and I will tell everyone I know about my good experience with you.
Larry
10/4/2009
Could not be happier - fast shipping, saved some $ doing it myself on my 2010 CRV. Thanks again!
Bob
10/3/2009
On-line ordering was easy. Shipping was fast and upgraded to boot. I was not disappointed and will let other Acura RDX owners know that etrailer is their trailering needs site!
David
10/3/2009
I needed to replace the factory trailer tow harness on my F350. The dealership wanted $151.00 plus tax for it. I got it here for $65.00 delievered. The parts shipped the next day. Great service, Thanks!
Jerry
10/3/2009
Customer servivce was excellent. The representative was extremely helpful and gracious helping to sort through my ordering issues. Her performance was first class during our inital conversation as well as numerous follow-up e-mail updates. Well done!
Philip
10/3/2009
Thanks for the fast attention you showed my purchase. It only took 2 days instead of a week. I would recommend you guys to anyone. Thanks again!
Randy
10/3/2009
I was very pleased with my experience with etrailer.com. There was one item shipped incorrectly but I was immediately able to reach customer service on the weekend! and the problem was resolved with no issues in a very professional & courteous manner. I would definitely recommend shopping at etrailer.com!
Robert
10/3/2009
etrailer.com had the best prices and shipping offer I could find. Everything arrived in less than one week. I am impressed.
Travis
10/3/2009
Great place to buy trailer accessories. I was very impressed with the detailed information on the product, and all the installation information that you guys have on your web site.
Blaine
10/2/2009
It was wonderful. I received my package in just over 24 hours and am very satisfied.
Jeremy
10/2/2009
Great Service!!! Parts were in stock so it shipped same day. The free ground shiping normally 5-7 days was upgraded to 3 to 5 Day Express Shipping at no additional cost…You can bet Ill come back for my next order. Oh yeah - no tax either.
John
10/2/2009
I had shopped some other catalogues and remembered etrailer.com! I was looking for a wire connector box and found exactly what I needed at the BEST price. The bigger part that impresses me was the SERVICE I recieved. It was a Friday and yet I actually got a friendly email the very same day. A great company to buy from as I see they carry all the products you need as well as provide excellent service. What more could you want?! Thank you etrailer.
Roger
10/2/2009
Great service!
Sorensen Chevrolet
10/2/2009
I got a good price on the trailer hitch for my car, my shipping was upgraded for free, and the customer service was excellent! I am extremely impressed and satisfied with my transaction on etrailer.com! Thanks guys!
Travis
10/2/2009
Terrific customer service, fast response, great team. Whats not to like?
Warren
10/2/2009
Great customer service. Not only did I get free shipping to start, but they upgraded it to rush shipping at no charge and I got my order in a few days. It works great too, exactly as it was advertised. Great product. Thanks!
Wendy
10/2/2009
Large inventory and from the time you order until your item ships...FAST!
Will
10/2/2009
etrailer did a great job on my order, my stuff arrived today, exactly as they said. I give them 5 stars for great customer service as well as great prices.
Bob
10/1/2009
I was pleased with the purchasing experience. I was advised of the shipping date almost immediately. I recieved a confirmation and even upgraded the delivery free of charge. Thanks Etrailer.
Bobby
10/1/2009
I've purchased before from etrailer and EVERY purchase has been a perfect fit and some of my best online purchasing experiences. It's my personal policy to tell anyone who needs trailer and cargo items to check out etrailer.com!
Colon
10/1/2009
I was very pleased with the customer service, excellent communication and very good prices. Ordered on weekend and had my stuff by Wednesday! I am glad I found your site and will recommend you to others!
Dennis
10/1/2009
The folks at Pollak referred me to you, adding that you had good customer service.
Jeff
10/1/2009
I have found Etrailor.com to have the best prices on the web. And at the same time there products are top quality. Fast shipping as well.
Jim
10/1/2009
Great company to do buisness with. They take customer SERVICE to the next level!
John
10/1/2009
This was the best online shopping experience I ever had. The trailer hitch and all accessories are of the highest quality and at a great price I shopped around first and they shipped it out in one day. I expected a week to get my order it was there in less than 24 hours!! Thank you etrailer.
Kian
10/1/2009
Excellent and prompt service.
Mike
10/1/2009
I am very pleased with the service I got with etrailer. They shipped my order the same day that I placed it and upgraded my shipping so I would receive my order quicker at no additional cost to me. I will certainly do business with etrailer again. Thanks etrailer!
Mike
10/1/2009
Super fast -ordered Monday night got the hitch Wednesday.
Richard
10/1/2009
Shipping was quick and item was a lower price then I could find elsewhere. Communication was very good. Thanks!
Robert
10/1/2009
I wasnt expecting to find the middle size D-Rings for tie downs and after serching all over town for them I got on the internet and found only one place that had what I wanted etrailer.com and there specs were rite so I had the template for drilling holes all ready made before they got here and put all 10 of them on in the morning UPS ed them off. The traler is now finished.
Tim
10/1/2009
There are many reasons I’m a repeat customer. One reason is their great service. I placed my most recent order at 6:47 PM and within minutes I had two emails the first a receipt for my purchase and the next was a confirmation my parts were in stock. By 7:37 less than one hour after ordering I received another email my parts were shipped. WOW, what customer service. I love this team. There prices are very competitive and all the parts I have ordered have been quality. I strongly recommend this company! Thanks much etrailer.com!
Tony
10/1/2009
Great deal on hitch and bike carrier. Order was recd within 1 week of order. I would highly recommend etrailer for trailer and truck accessories. Thanks.
Jeff
9/30/2009
Great website. Ordered today and got an e-mail saying it was already shipped. Great place to do business will pass on to anyone I know needing equipment. Thanks.
Joe
9/30/2009
Very fast shipment - very good communications.
Joe
9/30/2009
This is my second purchase from etrailer.com and both purchases were exceptional. Shipping is UNBELIEVABLY quick. I can assure you that any future towing/trailer purchase will be made from etrailer.com without hesitation, you are clearly a top notch, customer focused organization. Thank you.
Mike
9/30/2009
Thanks for the extra-mile of communication and the courtesy to speed up the shipping. For me, it's not too hard to find what I need on line, but I tell you what and I mean it, it's the service that keeps me coming back 100% of the time and the recommendations I give out. Thanks again.
Paul
9/30/2009
Great website! Made finding a trailer part for my make, model and year as painless as possible. Thank You!
Pete
9/30/2009
Easy to order, super fast & free shipping. Ordered last Friday afternoon and received on Tuesday - shipping box was packed perfectly. Very impressed and pleased with the great customer service. Thank you!
Tom
9/30/2009
etrailer's rep was very courteous, helpful and did an outstanding job answering all my questions - I was very satisfied and I ordered the NY Yankee Trailer Hitch Cover without hesitation! The rep was very pleasant and she did a great job - - - I thank you for your help and also knowing your job information for a grateful customer and also a New York Yankee Fan - Thank You Again!
Cazimer S.
9/29/2009
After contacting sereral local companies and researching 5th Wheel hitches on line I could not find one company which could compete with your prices. The free shipping was also a determining factor. WHAT A SAVINGS!!!! The hitch was shipped the same day I placed the order and arrived in Maine exactly as scheduled. I HIGHLY recommend your company. When talking to your staff on the phone, they were very friendly and professional.
Fritz
9/29/2009
Great customer care. Timely shipping. Would shop here from now on for all my trailering needs
Minh
9/29/2009
Great site layout! Very good prices, fast handling & shipping, above average communication. This is the place to buy trailer parts!
Tim
9/29/2009
Just the part I needed. Thank you for the great service.
Bill
9/28/2009
The part arrived today, Thanks alot. You guys take Customer Service seriously.
Dann
9/28/2009
Excellent company to deal with. Fast shipping, right product. Will deal with again.
David
9/28/2009
I try to buy from yall if at all possiable because of your low prices and quick delivery. I have passed on to other Rvers your web site.
David
9/28/2009
Wow! What service! My product was shipped I think the same day I ordered it and wasnt really guaranteed to be here for about 7 days. I received follow-up emails at least twice to let me know the status of my product. I will DEFINITELY use etrailer.com again.
Jeannie
9/28/2009
Great service. Ordered Wed at 6am, shipped 9am, arrived Friday 11am, installed at 1pm Friday.
Jim
9/28/2009
I have been very pleased with my shopping at etrailers. They're fast, reasonably priced, and customer friendly. I highly recommend them.
Jim
9/28/2009
Ordering was simple, and the order shipped ontime, and arrived as promised. I cannot praise etrailer.com enough.
Doug
9/27/2009
This company is great. Hitch worked just like they said and the fastest shipping. I could not ask for better and thats hard to find these days! Thank you ever so much.
Fred
9/27/2009
Best internet service I have received ever. Great communication fast shipping and regular updates as to status. Even upgraded my shipping after the order was placed at no additional charge. Thanks!
Jim
9/27/2009
Have shopped at etrailer in the past. So when I needed some things they were the first company I thought of because of my great experience in the past. Have not received my order yet, but the ordering experience once again has been great. They are excellent at communicating very important to me for online shopping. Great staff very helpful knowledgable and a pleasure to deal with. Have recommended many customers to them in the past and will continue to send them customers in the future. Great job !!!
Tom
9/27/2009
Nice shopping experience. Web site easy to navigate and great customer service. I would recommend this site to all my friends and family!
Rick
9/26/2009
Your Service could not have been better. Love the free shipping and received it faster than I had expected. Thanks for the quick shipping.
Roger
9/26/2009
Excellent transaction. I would recommend etrailer.com to anyone looking for a towing package. Purchased a towing package and received it two days later, exactly what I had ordered and expected. Thanks
Chad
9/25/2009
I thought the service was amazing. Shortly after sending my order through, I got an email saying my order was picked and shipping. They were able to upgrade my shipping to 3 to 5 day for the same price. I received the order in 2 days. I am a Warehouse Manager, and this is the way I have always trained my folks to treat our customers. Unfortunaely, not many do this way anymore. I Am Very Impressed.
Christopher
9/25/2009
Thanks so much for your assistance with my order. Your guidance was invaluable. The hitch and wiring harness arrived as promised on Wednesday - just 2 days after the order was placed and in spite of the severe flooding in the metro-Atlanta area.
Ken
9/25/2009
Great communication. Prompt shipping. Seemed eager to please the customer. Excellent all around.
Larry
9/25/2009
Great personal customer support. This is a rare experience and I appreciate they value my business.
Patrick
9/25/2009
I thought your online store to be very easy to navigate and from prior shopping around found the prices to be most reasonable. The experience was very satisfying as I got all the items I needed, at one location to carry the 2 bicycles to out of town places to ride. One stop shopping. The shipping was very fast and in a couple of days the installation will be done. Probably as fast as paying someone local to do it and much less cost. Thanks for your help.
Paul
9/25/2009
Great experience!
Steve
9/25/2009
This was my first time ordering from etrailer. I'll order again without hesitation. Customer support has been responsive and really quick shipping. I particularly appreciate all the educational articles and how-tos. I am new to trailers and towing and have greatly benefited from the help. Thanks etrailer.
Steve
9/25/2009
Easy site to use, great prices and really fast shipping. What else could you ask for. I am very pleased.
Wayne
9/25/2009
I received my order in only 2 days wow!. I was amazed it came so quick. I also received three e-mails from the company so I knew they were on board with my order and it was going to be correct when it arrived.
Frank
9/24/2009
Thank you for expediting hitch delivery, which I actually dont need until next week. It arrived today, one day before delivery of my new CRV.
Gary
9/24/2009
Easy and fast. They even upgraded my shipping free. Thanks!
Jason
9/24/2009
Free shipping is very fast. Quality prouducts. Thanks!
Jerry
9/24/2009
After checking,e-trailers carries well known established brands, there for pricing local, was comparing price Apples to Apples, and it was 1/4 less than that of any local retailer. The customer service person being very knowledgeable on the products the company she represented, went the extra step to, call the manufacture to make sure the product I wanted would be compatible, BEFORE she oked selling it to me. Shipment was that same afternoon, all in all what I was advised on line, is true they seem to have their act together, after the telephone conversation concluded, I had no doubts.
John
9/24/2009
Terrific! Received order in great time & there were no surprises. Items were exactly as described and worked great. Thanks.
Keith
9/24/2009
I've ordered about 2-3 times now, and each time I get prompt, professional responses to confirm order, stock and shipping. The items always ship the same day!
Mark
9/24/2009
I was very pleased with the fast delivery and the ease of installation. The quality and savings was great also. Installation is a breeze with the help of a cousin and a hoist. May your today be as good as my yesterday with your products. Thanks!
Myron
9/24/2009
E-trailer keeped me up to date on the shipment and sent me e-mails letting me know when it should arrive...my hitch got here in quick fasion and I was excited….E-trailer is the best.
Rusty
9/24/2009
Great price on a top line trailer hitch. Order was filled and shipped promptly I had the hitch in 5 days with free shipping.
Barry
9/23/2009
Beyond excellent customer service. This company goes above and beyond to meet your needs. Excellent shipping. Only 2 days with the free shipping option! You won't find that anywhere else. Also the lowest prices I found anywhere. I recommend, and will continue to recommend etrailer.com to anyone for their towing needs. Would do business with again. Thanks!
Brett
9/23/2009
You guys are amazing. Your web site is very well done. Your Customer Service is the best. Your prices good and shipping WOW! This is a company that I will highly recommend. Thanks.
Craig
9/23/2009
Great product and price. Shipping was extremely fast. I will recommend them to everybody I know.
Daniel
9/23/2009
Great experience shopping here.....incredible shipping time!!!
Diana
9/23/2009
My order was received in three working days and it was right. Its nice to order something online and it be right the first time. Thanks.
Garry
9/23/2009
Excellent on-line shopping experience! I ordered the tow hitch and wiring harness for our Toyota Sienna. Website was easy to use and parts were easy to find. I ordered the package late Thursday night and package arrived the following Wednesday - not bad considering the free shipping. Hitch, hardware and harness were packaged in a cardboard box which prevented shipping damage I've read about with other on-line hitch retailers.
John
9/23/2009
Very reliable website, easy to find items that are so well explained. Expert friendly staff. speedy shipping.
Joseph
9/23/2009
If these folks have what you need, you may as well stop shopping, because you wont find better prices, better service, better delivery and better people anywhere else.
Roger
9/23/2009
These guys were really helpful and have a great website. I found everything I need at the lowest prices around, and believe me I looked everywhere. I will definately come back to buy again. Thanks!!
Brannan
9/22/2009
Etrailer always ships quickly, always gets our orders right, and always has the best prices. I won't get my hitches from anywhere else. Thanks guys!
Dylan
9/22/2009
Fast service. If I need further supplies for my towing needs, I'll use e-trailer!
Jay
9/22/2009
Excellent. Great price, easy ordering, fast delivery and simple installation. I'd recommend etrailers.com to everyone.
Rich
9/22/2009
Very good price, great communication by etrailer sales ans shipping departments. Fast shipping and packaged very well. I would recommend your great web site to anyone looking for good deal and easy product identification. Thanks etrailer!
Richard
9/22/2009
Extremely fast shipping, great prices, and nice products. I will be back when I need something else for sure.
Shawn
9/22/2009
This is the third hitch I've purchased from you folks. Your website is easy to navigate, and your customer service is excellent.
Chris
9/21/2009
I'm very pleased with the cargo carrier. The customer service was great and we got our product a day early.
Eric
9/21/2009
I spoke to two customer sevice representatives. Both of the were extremely friendly and helpful. I am very satisfied with the service that I received.
Jeff
9/21/2009
I just wanted to let you know that your service has been nothing but exemplary !!!. Your service was not only QUICK but also accurate. I have placed two orders with you and both have been handled most expeditiously. On the last order I was even called by a lady in customer service to insure that I had not made a mistake in ordering two different thread sized hitch balls. Thank you all for your efforts and great service.
Joseph
9/21/2009
I ordered some stuff from etrailer.com initially because it had by far the lowest prices for the items that I needed. While that was GREAT, the follow up service and going beyond is precisely what separates etrailer.com from the rest. He took the initiative to negotiate with the shipper to deliver my stuff much faster than required or expected. Forget the rest and buy from the best…etrailer.com!
Kevin
9/21/2009
I was very impressed with the level of professionalism demonstrated by the folks at etrailer.com. This my second purchase with etrailer.com and I will continue to use them for my future needs.
Ricardo
9/21/2009
Great to do business with. Shipped very fast with no additional cost.
Steve
9/21/2009
I was treated like a special customer this web site has a personal touch. Good communications and follow up. They make a effort to make sure you are satisfied. Will be coming back to shop. Thank you.
Virgil
9/21/2009
What a great site. I initially ordered a bike rack which arrived within about 3 days from when it was ordered. Next I needed to get a hitch for a car that we just got. From order to arrival it only took three days. Which saved about $100 from having the hitch put on somewhere else. And only took about a half hour to install. Again great site thanks!!!!!!
Dan
9/20/2009
I would like to say that the person that help me was about the most helpful person I have ever dealt with, they went above and beyond what I would expect.
Ed
9/20/2009
Excellent Customer service. Spoke with a rep on the phone, she was knowledgeable, friendly and eager to help me. I will buy from them again!!!
Seth
9/20/2009
etrailer.com has the parts I need for my trailer. Good customer service if I have a question and fast shipment.
William
9/19/2009
etrailer provided me with the best customer service I have ever had from ANY company. I received a phone call just hours after placing my order to verify the order. Then, after receiving an additional email with some vital information, I realized I had ordered a product that would NOT work for me. I sent an email late that night and received a confirmation that my order was cancelled, per my request. During a phone call to the company this morning, the very professional and helpful rep. went out of her way to check on some measurements to help me get the right cargo carrier for my needs. My order was shipped out the same day. Overall, I can not say enough good things about this company and their customer service. Buy from etrailor-you will not be sorry!!!
Candace
9/18/2009
I think this was a fantastic experience, ordering was easy and the order has already been shipped so I think that is fantastic service.
David
9/18/2009
Everything arrived promptly and as ordered light kit installed easily with good instructions. That is what keeps me coming back, thanks.
Gerald
9/18/2009
This was a very easy purchase. The hitch arrived on Friday as promised. Thanks to my customer service rep for her efforts on my behalf. Etraiers is a great place to do business!!!
James
9/18/2009
Wow! Im impressed how fast my order shipped! Thanks!!
Jeff
9/18/2009
I ordered the product on Thursday and UPS delivered it on Friday it helps I only live 100 miles away. The shipping was free too! I cant say enough good things about etrailer. They were great from the lady that took my order on down the line. I will surely buy from them and again and would recommend them to anyone.
Thomas
9/18/2009
My purchases were shipped when promised and arrived in great shape. An overall great experience.
John
9/17/2009
I couldn't be more pleased with the service I got with etrailer.com. I made my order online on a Thursday around noon. I had my trailer hitch and cargo carrier the next morning by 10AM! I took the free shipping offered, so this was not an overnight order, just really good service. This is unbelievable! I have already told several people about the great service, and will continue to pass the word to anyone that needs products that etrailer.com sells.
Myron
9/17/2009
I ordered a hitch from your company last weekend. It arrived on that wednesday and i had it installed in ynder 30 minutes. I was very impressed with the service and speed, not to mention the product. Ill be looking to purchase more items in the furture and will recommend you to all my friends. I estimate I saved over $50.00 with your product.
Ron
9/17/2009
Excellent customer service shipped out asap order arrived one day early and everything fit perfectly best ordering experience I have ever had thanks.
Tyrone
9/17/2009
I was very pleased with the excellent service, communication, and in particular the quick delivery for the hitch I bought! Thank you very much. I would do business with you again and will refer others to you.
Yann
9/17/2009
I think it was great. The jacks came today quicker and cheaper than I could have got them here at home. Nobody carries trailer parts here. I would have had to went to the next town and ordered them. Thanks!
Allen
9/16/2009
I ordered a spare wheel and tire for my boat trailer and it came today perfect. The ordering process was easy, the shipment arrived on time and it is a good value for the money. 100 satisfied.
Bob
9/16/2009
Fantasic service! I would deal with these folks again in a heartbeat!
Dennis
9/16/2009
Always outstanding service! Placed another order and received it in only two days.
Jason
9/16/2009
I give five of five stars to etrailer. Excellent business.
Joe
9/16/2009
What a site! A fast turnaround from purchase to shipping. I especially like the free shipping. Other hitch sites did not have the custom hitch that I can install myself without drilling. I highly recommend etrailer. Thanks.
John
9/16/2009
I'm always a little hesitant when I order from a website I haven't ordered from before, but this was a great experience! The price was the lowest I found on the web, and the standard shipping $4.99 was very reasonable compared to what I've paid on other sites. And the service was excellent too I received confirmation of my order and confirmation of the item being in-stock within 2 hours and confirmation of shipment 4 hours later. I received my item 6 days 4 business days later. I will definitely use this site again.
Mark
9/16/2009
Ordering was smooth and delivery was as expected. Phone service personnel was very efficient and pleasant. Thank You.
Mike
9/16/2009
I just ordered my hitch and wiring kit yesturday so I have not received it yet, but it is do to get here sooner then expected based on the tracking info. I am very impressed on the prices as well as the other things etrailer.com has to offer. Very informative site and I will be back in the future. Thanks.
Steven
9/16/2009
Wow. I'm impressed. The webpage was well laid out with all the recomended items that I needed to go with my hitch. Within seconds a confirmation letter was sent to me. An hour later a someone emailed me an update. Later that day I received a third email stating that my order was upgraded, processed and sent out for delivery already. In 2 days my package was at my door. Everything was in the box and in great shape. Thanks for a great first experience. I would highly recomend etrailer to anyone!
Todd
9/16/2009
Super people. Got what I needed and they went the extra mile and found more stock and got it to me quick. Absolutely excellent!!!
Bob
9/15/2009
Top Notch Service. Products received the day after order was placed! I received personalized emails telling me that my order was ready to ship. I was surprised to receive my order the next day. The price was better than other sellers and the merchandise is high quality. Highly recommended.
Chris
9/15/2009
Ordered hitch and wiring kit on Wednesday, received everything and installed it on following Monday. Installed it myself in 30 minutes. I am very pleased with etrailer.
Dennis
9/15/2009
My experience has been very positive, my order was handled courteously, efficiently and expediciously.
Gary
9/15/2009
E Trailer was the ONLY company able to provide me with a curcuit protected 4 pole taillight coverter for my Hundai Elantra. The unit was easy to install and works great. Many Thanks E Trailer.
Gino
9/15/2009
I am very please with this transaction. I would reckamend your services to others.
Jim
9/15/2009
My recent order arrived on schedule and in good order . I commend the shipping department at etrailer for the packing which prevents the smaller items from moving around and causing damage, also on the heavy cartons which protect the contents.
Randy
9/15/2009
Excellant service, their servicefolks stayed with my trailer hitch order and apprise me of the activity until it was shipped. The Etrailer.com is a 1st class operation and I trust their dealership.
Tommy
9/15/2009
Completely seamless!! User friendly web site to order and browse products, how tos that were extremely informative, product delivery was prompt and most of all accurate. Most importantly from an avid bargain hunter, prices that cannot be beat!! Thanks so much for your professionalism...I will be a return shopper.
Brian
9/14/2009
I am very pleased with the ease and promptness of dealing with you all. I'll be back!
Brian
9/14/2009
Great service! Free shipping was a real plus. Everything arrived in perfect condition. Thanks!
Glenn
9/14/2009
I recently purchased a draw-tite hitch for my 2009 toyota corolla sedan. I received excellent customer service over the phone when ordering. Nice product, great price. I'm very pleased with the end result.
Allie
9/13/2009
Just wanted to thank you for the quick and well-communicated service throughout the order process for our new trailer/bike rack hitch for our car. Finding something online can always leave a question, but your approach to your user-friendly website and proactive customer service is to be commended.
Bruce
9/13/2009
So happy! Love the Hidden Hitch for my 2008 Avenger. Quick and easy to install! Will shop here again!
Christopher
9/13/2009
I searched for the best and then found it. Best price, best product lineup with the best shipping. Thanks to etrailer I had everything in one package to install my hitch and brake system without having to make special trips local to hunt for specialty items.
David
9/13/2009
Will definatetly do business again. Fast shipping.
Isaac
9/13/2009
Installed hitch and wiring on my 2008 Jeep Commander this morning. Will buy again as my daughter wants a hitch on her Jeep Liberty.
Dan
9/12/2009
Order was verified and shipped quickly. Product arrived on schedule and was as advertised. This is the first time I have used this company to purchase items online, but it wont be the last. Great experience.
Jim
9/12/2009
Very quick delivery, customer service walked me through entire order process, the correct hitch was delivered and fit perfect. Great customer service.
Ken
9/12/2009
Excellent communication, arrived day promised and everything fitted perfectly. Will buy again. Thank You.
Robert
9/12/2009
I bought a hitch and a bike rack from etrailer.com. The website was informative and the delivery was fast. I would recommend this site.
Sandra
9/12/2009
I had a good experience placing my first order ever with etrailer. The customer service rep. was friendly, and knowledgable. My order was shipped very fast, and I will use them again in the future.
Wayne
9/12/2009
Quick, fast, easy, and exactly what I needed.
Dean
9/11/2009
Excellent service. Thanks etrailer!
Eric
9/11/2009
Excellent service. Hitch arrived in 4-5 days to Hawaii.
Gerald
9/11/2009
Great website, service was fantastic, keep up what you doing as you are doing it well.
John
9/11/2009
The best price combined with great service. Is there anything more you can ask for? I'll be looking at etrailer.com first for parts next time and save myself some time.
Les
9/11/2009
Great service. Very nice people.
Mike
9/11/2009
I researched for a receiver hitch for over 3 weeks. etrailer has the best prices, is the easiest to navigate and has the most information. I enjoyed this experience and have directed two family members to the site. Adding to my Favorites.
Robert
9/11/2009
We've ordered several items from etrailer.com. Every item was received as described and well within their forecast arrival time. We continue to order from etrailer because they always meet or exceed our expectations and their prices are the best!
Ron
9/11/2009
Nice experince. The customer service person was very helpful and knows her job.
Gerry
9/10/2009
I think that from my experience that e-trailer is top notch. The customer service depart knows what they are selling and will help you receive the exact item for the vehicle you are ordering for. They are pleasant to talk to and knew exactly what I needed after a few simple questions.
Grant
9/10/2009
Did a thorough check on the net and found etrailer.com had the best deal hands-down. Within hours, my order was shipped. They saved me time, money and trouble. I'm very satisfied with my purchasing experience.
Jack
9/10/2009
I love the hitchhunter, and having the correct accessories for my car rather than searching again makes it all easy. Thanks a lot!
Jeremy
9/10/2009
I was very satisfied with the price,shipping and product. Good company to do bussines with.
Jim
9/10/2009
Extremely informative and well organized website with a huge selection. Impressively fast shipping. Qualities like that almost make me wish I had another trailer to fix.
Logan
9/10/2009
An excellent experience from start to finish. Everything I needed was in stock. Price was the best I found (locally and 9 different online sites). Ordering was clean and easy. Fast delivery, it was in my hands earlier than the commitment. Delivered condition was excellent. 45 minutes after opening the box I was towing the trailer. Great product, great service, great price. WIN.
Paul
9/10/2009
I have to say I am very happy with my decision to purchase my Jeep hitch from etrailer, it shipped the same day and I also recieved an upgrade at no cost to me an will recieve my order a little sooner then expected. A big thanks to you! I will buy from etrailer again.
Robert
9/10/2009
Web site was logical and easy to use, responses & e-mails were prompt.
Rodger
9/10/2009
etrailer rules! Excellent service! Low prices, fast delivery and good comunication. etrailer is best in class! Thanks etrailer!
William
9/10/2009
Good price. Very good service. What else can I say?
Charlie
9/9/2009
I purchased a front hitch, winch plate, and two hitch receivers from etrailer and am more than happy with the price, speed at which my order was processed, the shipping time and information. I cannot speak highly enough about this company. I would not hesitate to do business with this company again! I'm a real guy, with real needs. etrailer.com took care of those for me!
Corey
9/9/2009
Towed my trailer over labor day weekend, Prodigy brake controller worked great, easy to install and set up. Thanks for the fast service and the great price.
Glenn
9/9/2009
I bought a brake controller from etrailer.com after looking for a better price on several other sites and finding no better deal. I also emailed them after the purchase with some questions and they promptly returned with an answer! Thanks to everyone at etrailer.com, I will use you again in the future.
John
9/9/2009
Etrailer.com is awesome! I ordered my trailer hitch bike rack and locks at 7:30 am and received an email at 10:12 am informing me that my items have been shipped. On top of that my shipping was upgraded for free! We will definitely shop with you again as well as recommend etrailer.com to our friends.
Judy
9/9/2009
Everything so far has been outstanding, beginning with the order/customer service department. I have just been informed that my order has shipped the same day that I've placed it. I have no reason to think that the quality of the products that I receive will be any less outstanding than the service and help that I have already benefited from. Thank you very much.
Michael
9/9/2009
Great product and easy install. Looks sweet on the 09 Focus. Very fast shipping.
Ryan
9/9/2009
Sold me the proper hitch, at a good price, delivered in a timely fashion in good shape well boxed. It even went on easy
Ben
9/8/2009
Ordered it on Tuesday at 2:30 pm and it arrived on Thursday. Great communication in that I received two emails about my order. With some help from my sone it was installed in about 30 minutes. This is the second reciever that I have boughten from etrailer. Great company.
Bruce
9/8/2009
I could not be more pleased with the products and the service I received from etrailer.com. My hitch and other accessories arrived at my doorstep just two and a half days after I placed my order. Ive already installed everything and my new hitch looks great and works like it should. My thanks go to a great outfit.
Jeff
9/8/2009
I was extremely impressed w/quick turn on my recent order ordered on Sunday & recieved on Wed. before the Labor Day weekend thanks to your free upgrade to express shipping. I was able to complete refurbishing of trailer for upcoming hunting season over the weekend. I will definitely recommend you to my friends.
John
9/8/2009
Great web site is easy to use. Great selection of accessories! I would recommend this site. Shipping was fast also. I am well satisfied!
Ray
9/8/2009
The delivery was incredibly fast, and installation was very smooth. I am extremely pleased. Thank you!
Tom
9/7/2009
Your message offered very good news indeed. It actually produced a “feel good moment!” I respect quality products, service and customer care. So far you are batting 1.000. I am on the road to becoming a loyal customer. I intend to share with others my good experience in shopping with E Trailer, whenever the subject arises. Thanks for e-mailing me with the priority shipping upgrade. I might just get the hitch installed in time for trip I plan for this coming weekend.
Bruce
9/5/2009
Excellant customer service department. Free shipping, and I had my package in less than 3 days. Package arrived in one piece and an hour so later, the tonneau cover was completly installed. I would not hesitate to order from etrailer.com again.
Dan
9/5/2009
Quick service!! Will buy again.
Darrell
9/5/2009
Purchased hitch for 2005 gr. caravan with stow & go seats. Ordering was very simple, price was competitive & installation was very easy. Im a 60 yr old man who had rotator cuff surgery 3 months ago & I installed the hitch in 45 min without drilling,jacking up the van or pulling tires. Directions are simple but on the money to resolve any problems that might arise. I will shop here again.
Gary
9/5/2009
Excellent service, Great prices.
Ron
9/5/2009
I was well sadified with my trailer hitch, wire hook up. Price was great, everything worker out well, will tell people about etrailer.
David
9/4/2009
The level of communication has been superb. Very impressive.
David
9/4/2009
Saved money, easiy transaction, good job.
Dennis
9/4/2009
Shipping was ultra fast, thank you very much. I will recommend your company in the future.
Jeff
9/4/2009
Best site ever seen, simple, easy and efficience. Good services.. You get all the information you need without even asking. Good job! Great stuff.
Marcus
9/4/2009
Very good experience with your company. Your people were very helpful.
Paul
9/4/2009
Many thanks for your prompt customer service, product, and fast shipping! My dad loved the straps. I wil buy from u again soon! Many thanks again!
Clarence
9/3/2009
Awesome product! Lightning fast shipping! Hitch fit perfectly! It's great to do business with a company that provides great service.
Cole
9/3/2009
Great selection, same day shipping, great prices, what more could you ask for.Thanks again guys.
Craig
9/3/2009
This was one of the best internet shopping experiences I've had yet. I placed my order on a Thursday and received my order sometime on Monday. My hitch and wiring harness was on by Tuesday night and everything worked great. I will use them again when I'm ready to purchase a roof rack for my van.
Dan
9/3/2009
Tremendous inventory, great customer service, fast shipping, outstanding prices.
David
9/3/2009
I had an excellent experience with all the sales people at etrailer. They answered all my questions, and were generally very pleasant to work with on my purchase.
Erick
9/3/2009
Absolute best price and immediate shipping! Wow, I couldnt be more pleased!
Gary
9/3/2009
Wow! I ordered hitch and electrical Tuesday morning and was upgraded shipping for free. I recieved items Wednesday afternoon!! Both items had exact directions and everything needed down to zip ties and adhesive on electrical part to attach to vehicle. I have told everyone I work with to use you. Awesome Service!!
Jeff
9/3/2009
Excellent purchase experience. Order was processed immediately and item was received quickly. For your trailer needs, I highly recommend etrailer.com.
Jess
9/3/2009
A friend showed me your site. I put it in my favorites for all my future needs. How can you sell so cheep? Thanks. Very fast delivery.
Joe
9/3/2009
Thank You for the quick delivery on the order. I absolutely love the product and would definitely buy from etrailer.com again in the future.
Kip
9/3/2009
Exelent equipment and the service was the best. I'll buy all my trailering parts from yall from now on.
Lawrence
9/3/2009
Etrailor is a first class company. The company replyied promply with the status of my order and I could follod its progress and delivery to me. I would recommend this company to anyone and I would buy from them again.
Martin
9/3/2009
I ordered a Roadmaster tow bar bracket for my 1997 Jeep Wrangler using the free shipping. I received an email shortly after placing the order that upgraded my shipping to express. I ordered the bracket on Friday and it was at my door on Tuesday! Fantastic delivery and great tracking with UPS. Thanks for a great experience.
Michael
9/3/2009
Service was great. Shipped real fast. Feedback on order status greatly appreciated!
Noel
9/3/2009
I have purchased a hitch for my Honda Fit, wiring kits and miscellaneous parts from eTrailer for two old trailers I'm restoring. Shipping is always timely and the parts have always been accurately described on their web site. Thanks for the great service.
Richard
9/3/2009
Excellent service and great parts. I rented a commercial trailer and was in the process of moving when my trailer lights power converter quit. As we were moving the next day I needed the parts and installation instructions right away. The parts arrived the next morning with easy to follow instructions. Because of e-trailers excellent service and high quality parts, our family was able to safely complete our move on time.
Steve
9/3/2009
The website was very user friendly. Processing the order was extremely fast. I definitely would order from etrailer again, and maybe soon.
A.J.
9/2/2009
I am amazed at how fast etrailer.com sent out our hitch. I ordered it late Monday night and it will be here Wednesday. 3 days absolutely Amazing!!!!!!! We will be doing business with them again.
Christina
9/2/2009
Prompt, accurate. I'll be using you in the future.
Craig
9/2/2009
Just a quick note to share that the customer service team on the phone was great. They assured me that my online order was indeed the right hitch for my 2008 Cadillac SRX ... and the hitch receiver arrived in Pennsylvania in less than 48-hrs. Kudos - Job Well Done etrailer!
Jeff
9/2/2009
More than excellent service. Free shipping upgrade much appreciated.
Loyd
9/2/2009
Great experience from etrailer.com. Bought a hitch and hitch mounted bike rack. It shipped on the same day as ordered and they upgraded my shipping for free and recieved it 3 days later all for no charge. Great experience, will definately buy again and give high recommendations. By the way the hitch was a breeze to install and the rack works great. Thanks etrailer.com!
Mike
9/2/2009
Great Product. Great Price. Fast Shipping. If you have what I need I will use you again and recomend you to others.
Mike
9/2/2009
It was a quick & easy deal with etrailer. Received bike rack with in 5 days of my order. Extemely satisfied w/rack.
Peri
9/2/2009
Great!! The best site I have ever ordered from.
Richard
9/2/2009
I would personally recommend anyone I know to your site for ordering a hitch as well as learning how to install it. I have already told several people and will use again in the future!
Scott
9/2/2009
Wide selection. Easy to locate product, prompt service.
Victor
9/2/2009
I was really pleased with the super fast service in getting my purchases to me. This is the place to buy from.
Bob
9/1/2009
Great Service. Very helpful, very courteous, and very prompt getting the items I needed to me. I'll definitely visit your site again!
Gifford
9/1/2009
Great response time, recieved my purchase within four days thanks again!
Jack
9/1/2009
Great web site very fast response. Will pass along to friends better than any dealer or shop.
Julio
9/1/2009
Excellent item descriptions, excellent prices and extremely fast shipping. Wow!
Lawrence
9/1/2009
I have used eTrailer on three occasions and have never been disappointed with the service or the quality of products. They are the tops for complete selection and ease of ordering.
Leland
9/1/2009
Best price on the internet. Super fast shipping! Thank you etrailer!
Lyda
9/1/2009
Great service. Great Customer Service. Fast Shipment. Will do business with them again and surely would highly reccamend to anyone.
Peter
9/1/2009
Just letting you all know that I am extremely happy with the hitch that I received from you. Everything was perfectly as described and the instillation was flawless. Thanks!!
Randy
9/1/2009
I spent several hours online looking for the component I needed. It had been ordered from one place. I waited three weeks and they still could not tell me when it would be available. Two other places had problems with their web site. etrailer.com made it look easy. No delays, no excuses, no problems of any kind. Etrailer.com is bookmarked as where I am going first.
Terry
9/1/2009
Quick shipping and easy installation. Thanks!
Andrew
8/31/2009
The eTrailer folks were terrific with my order. Shipping was very fast and I had everything I need within a few days. I will definitely order all my trailer supplies here in the future!
Atlee
8/31/2009
Etrailer has been an easy quick way to order. The descriptions are clear and customer service knows their stuff.
Brian
8/31/2009
Wow wee! Super fast shipping. Ordered on a Friday and had it Monday.
Dustin
8/31/2009
Great site. The only site that I found that had the item I was searching for. Again, great site and quick response.
Glenn
8/31/2009
This isn't the first purchase I have made from etrailer.com and it won't be the last. Everything was straight forward and simple as always. Questions asked were answered quickly, clearly and concisely making it a pleasure to do business.
Greg
8/31/2009
Thanks for the great service, fast shipping.
Jack
8/31/2009
Outstanding website.
Michael
8/31/2009
Great web site, lots of varied inventory, people very knowledgeable and willing to help. Will buy here again and recommend to anyone.
Robert
8/31/2009
Etrailer had the best prices, shipped on the day of order and upgraded the free shipping to one grade faster for my order. Better than expected service.
Steve
8/31/2009
The hitch arrived earlier than projected!
Bill
8/30/2009
I phoned my order in and it was shipped very fast. Will use E-trailer again for all my trailering needs. Will recomend E-trailer to others.
Gerald
8/30/2009
The hitch on the front of the truck makes it easy, even the wife can park the boat.
Morris
8/30/2009
Thank you for your fast service and the best price I found by far!
William
8/30/2009
Once again, low prices and very fast shipping.
Bob
8/29/2009
Ordered at 10AM, confirmed at 1pm, shipment notification at 3PM, the same day! Receipt in 4 days with a weekend part of that time. Great Service.
Dan
8/29/2009
Your website is truly amazing, everything in one place and wonderfully connected. Thank you for concentrating on equipment for my towing vehicle.
Gerry
8/29/2009
This is the second time I've ordered from etrailer.com The experience has been all positive. Orders have all been correct and arrived earlier than expected. Keep it up etrailer!
Jim
8/29/2009
Quick delivery, quality product, fair price, perfect fit, easy installation. It couldn't of been much better.
John
8/29/2009
The package was promised in 4 to 5 days. I ordered late wednesday night and it was on my porch friday afternoon. It fit and looks great. The dealership wanted $800.00 for a class 2 and lights. I got a class 3 and lights for a little over $200.00. Everything works great.
Mark
8/29/2009
Great site! Easily found everything I was looking for. Ordered on Tuesday, package at my house on Thursday! Very satisfied with the products. I'll shop here again for any future needs I may have.
Will
8/29/2009
This is a great Hitch. Super fast shipping. Great place to buy from.
Chris
8/28/2009
This was my second order with etrailor.com. On my first order I had ordered components that were not compatible. Instead of just shipping them, you contacted me and we straightened it out BEFORE the order was shipped. AND shipping was fast! On this order I wanted to get the locks I ordered keyed the same as my first order. There was no place on the order form to request this. Therefore I sent an e-mail request. You called back to let me know that it had been handled for me. I think etrailor.com is the ONLY place to order trailer and hitch parts!
Chuck
8/28/2009
Excellent customer service and fast shipping. What else can you ask for. I will definitely refer friends and family to the website.
Danny
8/28/2009
The customer service people at Etrailer are great. I needed a hitch by the weekend and they said it would ship out the day it was ordered.
Dave
8/28/2009
This is the third time I've ordered from etrailer.com. Again received excellent service and the fastest shipping ever. Ordered on Monday, product was on my doorstep Wednesday. Will not hesitate to purchase from etrailer.com again in the future.
David
8/28/2009
I recently purchased a trailer hitch. Everything was as expected. Shipping was super quick. Ordering on line was very easy. Installation was a snap. This was a very good experience. Thanks for a very professional purchase.
Gary
8/28/2009
etrailer.com provided super fast shipping and nice a product that was a perfect fit. I am an impressed first time buyer that will buy again very soon!
Greg
8/28/2009
The sales lady I spoke to was very nice! She has a great personality and made my shopping experience really nice. The information she gave me was accurate and was given to me fast. I didn't have to wait for her to spend too much time looking up what I needed. I haven't received the item yet, but fully expect it to be just perfect. I received an email notice of my order immediately and within an hour the notice of shipping that was quick! Thanks for a nice shopping experience!
James
8/28/2009
The service is great very simple and very fast shipping.
Lukasz
8/28/2009
The service was great. I ordered this Magnaflow exhaust system and it arrived at my house 2 days after I placed the ordered. Great Shipping. Great Customer Service. Thank you.
Matt
8/28/2009
I must tell you, I am very impressed with your products as well as your shipping. The tool box was supposed to be here on Aug 28th but got here on the 27th. Now that is impressive, & I sincerely thank the etrailer employees for the great job they did. I will remember this & pass the word along.
Peter
8/28/2009
Service was A+++++++++++++++. Super fast shipping, great communications, I wish all the people I deal with on line were as good as Etrailer. Thanks!
Rick
8/28/2009
Great service and a very nice selection of products to choose from. I will come back to etrailer.com for anymore equipment that I may need in the future. Keep up the good work.
Robert
8/28/2009
I recently ordered a T-one wiring harness for my 2002 Suzuki Vitara. I received the harness promply and emails from etrailer so I could track it along the way. I will be using etrailer again. Thanks guys.
Troy
8/28/2009
Great service, great price, low cost shipping and a superb web site. My order, a prodigy brake controller arrived well packed and was given faster 3 day shipping at no charge to me. I bought the prodigy controller due to your web site description and I am well pleased with it. It is far and away better than the time delay controller I replaced with it.
Walt
8/28/2009
Back ordered item was delivered as stated. Happy with the service of this company and would recommend to friends.
Arnold
8/27/2009
Very fast free shipping, hitch is a great piece of USA craftsmanship.
Charles
8/27/2009
Very good place to do business with. Fair prices and fast shipping. Thank You.
Don
8/27/2009
Super Fast Ship and Excellent communication! Perfect product! Definitely bookmark these guys. You wont regret it.
Glenn
8/27/2009
Great site, fast shipping, great products. I love the E-tracks.
Josh
8/27/2009
I ordered a bike rack from eTrailers using the standard free shipping. They upgraded the shipping at no additional cost to me. This was not my first order from eTrailer and if the need should arise again, it will not be my last. They are my first choice. I checked identical products from other online stores. None of the others even offered free shipping and none was lower priced. Thanks guys, you know how to keep your customers.
Ken
8/27/2009
It has been a pleasure to do business with your company. Prompt response, links that actually work and high quality merchandise at a fair price that is shipped on time. You are certainly on my list if the future needs additional trailer parts.
Kris
8/27/2009
Un-real!!! It was sooooo nice dealing with a company who sent what I ordered and in such a timely manner, 2 days! No hassle, no problem, no issues. Received what I ordered, quickly. Would recommend them to anyone.
Mark
8/27/2009
If they don't have the item in stock, they tell you so you can get something else. Honest people to deal with.
Ron
8/27/2009
Great job! Broke my roof rack on a test run Sunday, ordered that evening and got it Wednesday just in time for departure!! Your pricing was competative and the website top-notch. Thanks for the excellent service!
Ben
8/26/2009
I have shopped with etrailer several times, and have ordered different accessories across the board. Their response to questions and delivery of the products as advertised is beyond comparison with others vendors I have dealt with. Highly recommended and I will continue using their services.
Ben
8/26/2009
I need some parts for my trailer, so i started checking the web, found everything i need here and then some! great prices, fast shipping, i will be shopping here again in the future!
Chris
8/26/2009
Wow! I just placed my order on Monday and it was delivered to my door on Wednesday afternoon. Im please with the speed of shipping. My order was received in good condition. No complaints. I would recomend etrailer.com to anyone.
Debbie
8/26/2009
Ordered my item Monday from your warehouse had it installed Wednesday morning in Seattle. Great shipping time and prioduct was better than expected. Thank You Etrailer staff!!!
George
8/26/2009
Shopping was easy. I found what I needed quickly, and etrailer.com had the best price. I placed my order, and fortunately got free shipping which is a fantastic deal. They even free-rushed my order, and I got it VERY quickly. The hitch was even pretty easy to install. I fully and completely recommend etrailer.com.
Jason
8/26/2009
eTrailer has the best price I found on the receiver I needed. I received three emails within the first 12 hours after placing the order, the third of which notified me that the order had shipped and tracking info was provided. Super customer service. You will be my first stop for all future trailer / towing accessories. Thanks eTrailer.
Jay
8/26/2009
The Lady at customer service was great. Very professional and knowledgeable. I have a new 2010 Subaru so the Hitch wasnt normally a stocked item yet but was at another warehouse. She said that it would get to them and ship within 7 days, I said okay. She put a red hot rush sticker on it without me asking for it. I ordered the hitch and wire harness on Monday and it came on Friday and installed on Saturday. Great service, would recommend using etrailer to anyone.
John
8/26/2009
The shipping was fast and the product even better. Very hapy with e-trailer and the prices they offer. thanks so much
Josh
8/26/2009
Easy to install and a great heavy duty hitch for the pilot. Thanks etrailer for the fast shipping and great customer service
Ryan
8/26/2009
I will definately return to etrailer.com for trailer related products and guidance. You guys are the best.
Steve
8/26/2009
I was kept fully informed of when my items were shipped, from where, and when they would arrive. The arrived when promoised. a good experience.
Steven
8/26/2009
First i want to say that i was a first time customer and the customer service person was plesent and kind to me. And i recv all my merchandise in about 3 days. service was awsome. etrailer.com is the way to go. a big thanks.
Tito
8/26/2009
Great product, for a great price. Will not find a better deal online.
Caine
8/25/2009
I found the item I needed and placed a phone call to order it. The sales person was knowledgeable as well as helpful. The item was reasonably priced and was delivered when they told me it would be. I will look to them first the next time I need to order something.
Denny
8/25/2009
Outstanding service and notification of the status of my order. Would reccommend company to everyone.
Jack
8/25/2009
Very professional service. The installation was a breeze. 5 stars.
John
8/25/2009
I was quite please with pricing and then even more pleased when I found out shipping was free. Soon after I purchased the items I received an email saying that my shipping was changed to 3-5 days from ground with still no charge. I would be happy to purchase items from etrailer again.
Ken
8/25/2009
High quality Hidden hitch that was a perfect fit & easy install. The custom wiring kit snapped right in as described & worked great. Fast shipping and all at a fair price. I especially liked the detailed hitch pictures including mounting hardware and the pdf install guides on your site. You guys are tops, I would recommend you to friends & family!
Len
8/25/2009
I thought the lady was very helpful & had a great personalty. Thank you again for the help. I tag your site for future orders.
Mike
8/25/2009
Great response and updates, with fast shipping.
Robert
8/25/2009
I'm very happy so far as a first-time customer of eTrailer. I'll be back.
Suran
8/25/2009
Great items and great price plus they even went the extra mile with their customer service.
Travis
8/25/2009
I am extremely happy with the service that I received from etrailer.com. You guys had a great website with good information about your products. You gave me the confidence to do the job myself. The product shipped same day that I ordered and I received it very quickly. Each time I emailed customer service with a question, I got a quick accurate and friendly response. Way to go etrailer.com!! You guys rock.
Peter
8/24/2009
Thanks. I just want to say that personal attentions makes a big difference in the buying experience.
William
8/24/2009
The service was outstanding. The customer service person, on the 800#, was knowledgeable, considerate, very pleasant, and went out of her way to make sure I was purchasing the right hitch. My order arrived two days after I placed it. First rate treatment all around!
Bob
8/23/2009
From the simple order process and immediate order confirmation to true same day shipping, this is excellent and very refreshing customer service!
Mac
8/23/2009
I had two interactions with your company. The first was with the tech line to make sure I was ordering the right parts. My questions were answered quickly. My second interaction was in ordering the parts and asking a question regarding the right type of wheel bearing grease to use. I spoke a person who was very helpful, pleasant and had a great attitude. Those are aspects I always appreciate and will assure that we will come back for other parts when needed as well as refer others who needs parts. Making things easy for the customer to do business is something all to rare these days. Both of my experiences were pleasant and a credit to your company.
Rich
8/23/2009
Prices were the best I could find on the web. With shipping costs also the lowest. Other sites had lower prices but charged almost double for shipping, guess they were trying to make up the difference in price. Speedy delivery, and good communication as to shipping and order confirmation. Prices beat local stores by a mile. Will definitely order from again.
Daniel
8/22/2009
Finding the right hitch was very easy. Great Web Site. The hitch was delivered in less than a week. Zero problems installing - all parts fit without any complications Thank You.
Gary
8/22/2009
Great selection. Good prices. Quick delivery. Easy installation. What else can you ask for?
Mark
8/22/2009
Super fast shipping even to Canada ! Great customer service. Item installed and working in less than 10 minutes. Thanks !
Matteo
8/22/2009
Excellent service, delivery and communication.
Normand
8/22/2009
Fast service! Thank you!
Scott
8/22/2009
Excellent service! Customer service was on top of their game. I will only use etrailer for my trailer and accessory needs.
Terrence
8/22/2009
Well priced products, great service and speedy delivery.
Dan
8/21/2009
Great communication and service from your company!
Don
8/21/2009
Lightning shipping, ordered on Tuesday, arrived on Thursday!
Harvey
8/21/2009
My order was processed immediatlely and arrived way before I expected it. You are proffesionals at customers service. Thank You.
Jeff
8/21/2009
I thought the pins I was looking would be easy to find. I searched the internet high and low and couldnt find them. Then I came across you guys and there they were. I ordered them and heard back from you right away and got a tracking number the same day. You guys are great to do buisness and would highly recomend you. Thank you and I will be back next time I need anyhing for my hitch.
Larry
8/21/2009
I have not yet received my order, but due to the excellent logistics procedures, I know I should receive it on Tuesday. Placing my order was very simple and the immediate email responses letting me me know my order was received, later the emsil to let me know when it would be shipped, when it was shipped and the tracking information was very professional.
Leslie
8/21/2009
I needed some information on my 2002 Jeep liberty trailer wiring. It's not your standard 3 wire and a ground system. I went to google, and the first thing that came up was etrailer. I was convinced that this was the company for me to do business with. The price was right, I went right to the shopping cart, and now the harness is on its way to me. Thank you guys. I coundn't be more pleased. I do a lot of on line buying, but you folks make it as easy as it gets.
Sonny
8/21/2009
Fast shipping, excellent purchasing experience.
Art
8/20/2009
E-trailer is good...very good. My item was shipped promptly and even the shipping was upgraded such that I received the item a couple of days early! For no additional charge!
Brian
8/20/2009
Great customer service! Would use etrailer again.
Chereen
8/20/2009
I just spoke with a young lady in sales and purchased two items from your company. She must have done some extra study on your customer relations manual!!!! She deserves a big A+++ on her grade card today for helping me with my order. She listened, helped, portrayed her smile over the telephone lines and made my first shopping experience with your company an excellent one. I will shop your website first for any of my needs to purchase items you sale.
Henry
8/20/2009
The service was great. All the parts were delivered before they said they would arrive. The information available about the installation process made my purchasing decision very easy.
John
8/20/2009
I would like to thank my salesperson for all of her help and for getting back to me quickly regarding the proper hitch and wiring harness to order. She was very easy to work with. I have purchased a number of hitches and other equipment from etrailer and they are great to deal with.
Joseph
8/20/2009
Best selection and prices anywhere.
Keith
8/20/2009
Website made it easy to find hitch for my 2009 CRV. Ordering was simple. Hitch showed up as promised. Installation was easy for the Curt hitch and wiring harness. Quality prorducts at market prices with no hassle....just the way it should be when you purchase.
Ronald
8/20/2009
The Hidden Hitch I purchased arrived sooner than I expected and the ease of installation went witout a hitch. No pun intended. I'm 61 and did a solo install that looks great on my new Canyon. Thank You.
Tom
8/20/2009
Excellent in all respects. You handled everythig with out a hitch.
James
8/19/2009
Ordering done easy, shipping was extremely prompt, and easy to track. I will definitely be a repeat customer, and will encourage friends to use etrailer.com.
John
8/19/2009
Great Experience. Delivered in less than 1 week, at 1/2 the price of my RV Dealer.
Wayne
8/19/2009
I am just impressed with service that you guys provides. Response on my emails as well as parts shipment is just super fast. Thank you.
Young
8/19/2009
My first order with etrailer.com but would definitely purchase from etrailer.com again. The products I received were accurately described on the website and there were no surprises. Because I ordered at the last minute I paid a reasonable fee to upgrade to 3 to 5 day UPS shipping and was pleased that my order arrived 4 days after it was placed. Good products and great service at the best price I could find on the internet.
Bruce
8/18/2009
I just wanted to say this is the second time I've ordered trailer hardware from you and have been thoroughly pleased both times. You guys are prompt and descriptive and have kept me totally up to date on every step of the process every step of the way both times. I really appreciate that kind of customer service. In addition to that, your products, shipped, are cheaper than I can find anywhere locally which is a big plus.
Dustin
8/18/2009
Excellent product, great customer service. Also updated shipping free of charge!!!!
Grant
8/18/2009
Easy to assemble with clear instructions, and once its adjusted its a snap to mount and dismount the bikes from it,so much easier than my old hanger type rack. Well made and good looking too. Its more than I expected for the price.
Jack
8/18/2009
Easy to find parts with good cross references. Upgraded my shipping at no additional cost and arrived early. Great company with great customer service... A pleasure buying from. Will recommend to enyone I knnow looking for trailer / towing equipment.
Jim
8/18/2009
Will use etrailer again
John
8/18/2009
I needed a base plate for 09 chevy HHR.called 8/17/09 early am.Etrailer located one and it shipped same day.my contact as a customer was great and I would call first for my towing needs.
Lester
8/18/2009
etrailer is a great place to shop. My experience on line and 1-800 customer service was exceptional. I found the items I was looking for and shipment was fast. I certainly recommend etrailer to everyone. Neville
Neville
8/18/2009
My etrailer order was so easy and pleasant, and my order arrived in two days. Thank you for all that you do.
Sal
8/18/2009
What a GREAT experience!!! My brake controller arrived 5 days ahead of what was expected, and there were no surprise last-minute fees/charges. This is definitely the start of a beautiful relationship e-Trailer!!
Keith
8/17/2009
The price and customer service are unsurpassed. Shipping was free since order was over $150. The order shipped very promptly on a much faster service than I expected e.g. 2 day opposed to 7 day. One item was backordered and I received excellent communication about this. The remainder of the large order was not held up due to one small item being backordered. I am very pleasead and would recommend etrailer and plan to order from them in the future.
Brian
8/16/2009
As I always say since I am a repeat customer .. etrailer.com is about the best there is! I have no problem recommending them to my friends and business associates for all of their trailer parts needs. On this order, my brake controller went out, and I needed a controller right away. The OEM controller was $230.00, so I decided to go with an aftermarket controller. I emailed etrailer, and they emailed me right back, told me it was in stock, and that they would get it shipped out right away! As usuall ... it was on my doorstep within 3 days of my placing the order. Thanks again etrailer. You are the best in customer service, and in price!
Dave
8/16/2009
Excellent transaction! Great product and FAST shipping! Would highly recommend.
Jen
8/16/2009
I liked you webite. Easy to shop. Good descrption, and there was enouugh detail to order with confidence the part would fit when it arrived. The free shiiping for $150 convenienced me to stop shopping for a lower price. Thank you. I look forward to install my hitch.
Mark
8/16/2009
This is a no-nonsense Shipper who gets the order to you FAST They shame 90 of other Online Companies. Much obliged!
David
8/15/2009
This company is absolutely superb to deal with!! Customer service is top notch and their prices are excellent!! I am very satisfied and plan to do more business in the near future! Keep up the great work.
Beau
8/14/2009
I have been looking for a HUSKER Neb trailer hitch cover for a 1 1/4 hitch for over a year. You were the only one on-line that I could find that had what I was looking for also. Right here in the heart of BIG RED COUNTRY, and nobody has one for a 1 1/4. CRAZY!! Great service and a great price. I love it.
Jim
8/14/2009
This is our 2nd time to order thru you. The first time was over 4 yrs ago, with another car. We were so pleased, that we searched thru Quicken until we found you again. God bless you and your company.
John
8/14/2009
Great. Hitch arrived quickly and was easy to install. Everything was there and the instructions were very clear.
Kevin
8/14/2009
Quick / Fast / Friendly. A Truely Great Experience and etrailer.com prices are fantastic! Im a return customer.
Kyle
8/14/2009
I just wanted to say WOW. I received an e-mail at 3:47 p.m. yesterday telling me that the package was shipped and it would be about 12 hours before I would get the tracking number. My son called me about 1:00 p.m. today to tell me the package had arrived. I havent even received the tracking number yet. So all I can say is WOW. Now if the product is as good as the deliverry, then I will be thrilled.
Patrick
8/14/2009
All positive!!! Great Service, Fast Ship with NO Extra Charge!! Received in Pa. in 2 days, No missing parts! All Intact!! Installation went super Smooth, Easy Hitch Install, and online video made the wiring harness install a breeze!! I would say till I drove into the shop and back and they install, It didnt take me much longer and I get my own satisfaction on a JOB Well Done!!!! Saved easily Over $150+, according to 2 local estimates and I ordered a few extras online that would have sent the local bill higher. Glad I found etrailer.
Rick
8/14/2009
I have no words! I cant begin to say how fast you people are. I phoned the order in and as I was setting the phone down the confirmation was on my e-mail! You people treat me as if you want my business and not like some of the others who dont confirm the order, dont send tracking numbers, and etc.
Carl
8/13/2009
Great website, fast shipping and the prices are reasonable. Best website to shop at.
Dorie
8/13/2009
I have had numerous orders with etrailer. Every time they have been as helpful and accommodating as anyone could possible hope for.
John
8/13/2009
If you are looking for a perfect place to purchase trailer parts this is it I got it quick great price and it fit perfect. dont get any better than that. Thank You, excellent job.
Millard
8/13/2009
Quick delivery. Trailer harness went on in minutes without any hassle. This is the best site ever.
Peter
8/13/2009
Great ion of receiver Hitch Covers. Smooth and easy checkout. Also, I was pleasantly surprised when etrailer.com upgraded my shipping for free so I would receive the order even faster! Small gestures like that will ensure my coming back for other other purchases and my sharing this information with family and friends. Thanks etrailer.com!
Randy
8/13/2009
Item arrived quicker than I expected and was just what I needed.Very competetive pricing.
Robert
8/13/2009
In my many e-mail transactions, that commenced with a delighful, knowledgeable order taker, this scores as the very best. Etrailer is simply a super consumer oriented company.
William L.
8/13/2009
Such an easy transaction. The salesperson answered my questions, checked the warehouse for my item and confirmed my order. I should receive my trailer hitch within a few days. Thank you!!
Amy
8/12/2009
You guys are amazing! I placed my order last night around midnight and it shipped the next morning,incredible! Great work!
Dave
8/12/2009
Great service and prompt shipment and delivery. Also good follow up communications by e-mail and a phone call to let me know part of my order was not compatible with the bike rack I ordered. Very satisfied customer!
Dennis
8/12/2009
My order arrived much sooner than expected, and the item was exactly what I was looking for. Im happy.
John
8/12/2009
Very quick response - within 24 hrs and it was shipped. Great!
Ken
8/12/2009
Best price on the web and quick shipping!
Kurt
8/12/2009
Great transaction! Phone reps very good, priced right, shipped promptly.
Robert
8/12/2009
Thanks for the great service! I ordered my Draw-Tite hitch and all the fixings on a Friday and they were delivered the next Wednesday. I received e-mails keeping me informed all through the process and was able to track the shipment once it was ped off at UPS. That convinced me to install the hitch on my own and save about 40 compared to having it installed by someone in the business.
Stephen
8/12/2009
Awesome service, awesome hitch! I called on a Saturday afternoon, explained that I needed a hitch by Tuesday, and it was done - no extra expediting charges, just effective execution. etrailer.com shipped the order out on Sunday, provided accurate tracking data, and delivery was right on time Tuesday. My many thanks for an order well handled and a great hitch!
Tom
8/12/2009
Maybe I'm slow, but I usually double the estimated project time given on a website. Installation was easy and took LESS time than they suggested. The hitch receiver was shipped promptly, was exactly what I ordered and it fit perfectly. Five stars to etrailer.com!
Tom
8/12/2009
Excellent products and service using this website. The company made sure my hitch arrived as quickly as possible and it was utmost quality and perfectly fit my vehicle. The wiring harness was also a perfect match! I recommend this company to any and all looking for trailer parts.
Travis
8/12/2009
I would not hesitate to buy more from eTrailer in the future!
Chris
8/11/2009
eTrailer gets it! They understand eCommerce. This was probably the most pleasant purchasing experience we have ever had online. Good selection, communication is top notch, delivery speed is acceptable, and the price was awesome. We'd recommend them to anyone and everyone. They should hire themselves out as consultants to other online businesses!
Dana
8/11/2009
Super fast shipping!! Wiring harness came just as described. Very easy install. Thanks guys. Would recommend to anyone!! A++++ in my book!!
David
8/11/2009
Etrailer has been a great experience! First, you had the right products and right prices for my needs. Second, the order and delivery went without a hitch pun intended. Third, the install I did it myself was a breeze. I installed the hitch, set up and adjusted the bike rack, loaded the bikes and did a test drive in just over 2 hours. It doesnt get any better than that! Thanks, Etrailer!
Fred
8/11/2009
I couldn't find the hitch extender that I wanted in Canada, so I went online and found 8 places that sold what I needed in the U S: Etrailer being the cheapest by 100.00. I was a little leary of having my hitch shipped to Canada, but it arrived 4 days later without a hitch (or should I say problem). Thanks for the excellent service.
Glen
8/11/2009
Well, I've bought 2 hitches and a bike rack from e-trailer in the past several years. I am completely satisfied. My order is always right the first time, the products fit, are easy to assemble/install, and at the best prices, too. You are my first stop for trailer-related stuff. Keep up the great work.
Glenn
8/11/2009
This is my first stop when I need something trailer related. I was able to install and do the wiring of a hitch by myself saving me about $150 dollars just in installation fees.
Pedro
8/11/2009
The on-line purchase was easy and the product arrived within 3 days. There were e-mails updating on the shipment. Definitely will look here again for future orders.
Walt
8/11/2009
I would rate my experience with customer service at etrailer.com as 100 great. They were very courteous and friendly, knew exactly what I wanted and handled it like a PRO. I would recommend this to anyone shopping on line or telephone.
Bob
8/10/2009
I live in the Los Angeles area and can't find the parts I need - etrailer always as it in stock and at my door in a few days - thanks!
Brad
8/10/2009
I am very impressed with the product and service of this, my first order.
Dick
8/10/2009
Excellent doing business, shipments fast, Thanks.
Glendon
8/10/2009
Great experience, I had purchased incompatible items and they called to notify me before it shipped so that I could correct it. Great Service!
John
8/10/2009
FANTASTIC!!
Linda
8/10/2009
Great job guys! A few minutes to find what I needed...got an email confirming my order in even less time...and at the right price. Life should be this easy!!
Mark
8/10/2009
Great website, great pricing. It looked easy to do and made me buy on the internet rather than have someone install it! I cant wait for it to arrive so I can try my hand at the install.
Mike
8/10/2009
I am very impressed. I was able to get all of the Roadmaster accessories I was wanting at one location at a good price. Pending timely receipt, I would give you an A+!
Mike
8/10/2009
They wowed me. Best price, shipped same day of order, and a real person with knowledge to talk to
Mike
8/10/2009
Super fast shipping. Thank you very much!
Paris
8/10/2009
This was a great experience from start to finish. It was easy to find exactly what I needed. I placed the order, it arrived promply. The order was complete, the products I ordered in good shape. The install of the hitch and the wiring harness were both as easy as they could be and everything worked and installed just as it said it would. In just a few hours I had installed a new hitch and had the wiring done. I would definitely recommend etrailer to anyone. Thanks.
Patrick
8/10/2009
e-trailer.com is the kind of business I love doing business with. Great prices. Awesome service. Extraordinary timeliness. Helpful information. What's not to like!? In my immediate case, I place an order on Wednesday morning for a trailer hitch and brake controller and had the order in hand by Friday! That permitted me to install over the weekend. My strongest recommendation is of the put-your-money-where-your-mouth-is sort - I will be back. Thanks e-etrailer.
Richard
8/10/2009
Excellent customer service! Unbelievable response time and ease of tracking the order. Would not hesitate to recomend etrailer.com to anyone.
Troy
8/10/2009
I was very impressed by the quick response and shipping. I got an e-mail immediately telling me my order would ship soon. The next day, I got an e-mail that the shipping had been upgraded at no cost to me. The part arrived quickly.
Wiley
8/10/2009
Outstanding customer service! I was impressed that my shipping was upgraded at no additional cost to me and all I bought was an inexpensive illuminated hitch cover that was offered for sale at the lowest price I found anywhere. Thank you guys for a wonderful transaction. I highly recommend you to anyone considering purchasing anything from you.
Cherilyn
8/9/2009
Product arrived on time. Installation went smoothly. Thanx!
Kimm
8/9/2009
Thank you for the great service, and reasonable shipping, to Canada. You have certainly earned my business in the future.
Noel
8/9/2009
Lots of hard to find horse trailer goodies. Very pleased with customer service. Received the parts ordered, quickly and in good shape.
Sally
8/9/2009
A super reputable company that stands by the quality of its products and values the satisfaction of its customers. Their deliveries are exceptionally fast and their prices are very reasonable. I have had several very good experiences with them.
Hal
8/8/2009
This was my first shopping experience with etrailer and it was very nice. I received my parts within 2 days of purchase. I WILL be back! Thanks!
Mike
8/8/2009
I highly recommend etrailer.com. Fast shipping and great prices. I saved $130.00.
Ray
8/8/2009
Good price. Good product made in the USA. I would recommend to anyone.
Rick
8/8/2009
Great company to do business with. Everything delivered promptly, as expected. The communication with the customer service folks was exceptional, all via email. I will definately do business with etrailer.com again.
Bob
8/7/2009
This was my first order from Etrailer but it wont be the last. My order was shipped the same day as ordered, shipping was upgraded at no additional charge and communication was excellent. The product was exactly as advertised and everything about the experience was good. I would highly recommend this company.
Charles
8/7/2009
I had to install brakes on my businesss 6 x 12 cargo trailer and install a wiring harness, electric brake control, and 7-pin plug on my truck. It has been a very positive experience dealing with etrailer. Everything I have ordered so far installed just like it was supposed to and when I wasnt sure what to order they helped me figure it out. This was a lot better then my local dealer who wanted twice as much just for the brakes. I figured I saved at least $300 dealing with etrailer over my local dealer. Thanks again etraler for the help and the money savings.
Ed
8/7/2009
etrailer had just what I was looking for at a good price. Very fast shipping. Thank you very much etrailer!
Glen
8/7/2009
First order for me but I researched several products and you all have the best site, selection and price of anyone. Great experience and even though the shipping was free (regular ground), I received all items within two days thanks to your prompt processing. I will post these comments on your site and spread the word among friends and co-workers. Thank you.
Greg
8/7/2009
Great people to work with at etrailer.
John
8/7/2009
Easy to install hitch and wiring. Perfect fit, prompt shipping.
Lawrence
8/7/2009
Just wanted to thank you for the wonderful service and tell you how pleased I am with the items. It has been a pleasure doing business with you.
Mary Alyce
8/7/2009
The tail light that I ordered was packaged well and shipped promptly! I will shop here again. Thanks!
Rick
8/7/2009
Very good service. Everything was shipped on the same day I ordered it. The descriptions on the website were very accurate.
Shawn
8/7/2009
Awesome shopping experience, quick and easy, shipped faster than expected.
TJ
8/7/2009
Hitch fit like a glove, wiring harness was the same. Looks great on vehicle. Great company to do business with. Very satisfied.
Doyce
8/6/2009
Site was easy to use and ordering was simple. Shipment was sent out same day.
Earl
8/6/2009
I hit the Trifecta! Good prices, good service,and very cordial people. The staff was helpful, knowledgeable, and courteous. I will recommend Etrailer to anyone that is looking for hitches, bike racks, etc.
Ed
8/6/2009
Thank you for the below email, my son-in-law and I debated if we should order this product or if he should build it. We thought he might be able to build it faster than we could get--NOT TRUE! Because of your upgrade and special priority in the future, anyone that needs any type of products you offer I will recommend etrailer. Again thank you, you have exceeded my expectations.
Hazel
8/6/2009
Quick, efficient and great shipping time. I would say it was a good experience doing business with Etrailer.
Henry
8/6/2009
Great prices and great service! I received an email confirmation immediately after my order, and they upgraded my shipping for no extra charge! I think they shipped it out the same day as well! I highly recommend this vendor and will shop here again in the near future. Thanks again!
Jeffrey
8/6/2009
I did a price comparison with several other online merchants, and etrailer.com had the lowest prices on all of the items I was looking for. Then the customer service kicked in the service was terrific. I would recommend etrailer to anyone looking for this type of product.
Michael
8/6/2009
Exellent selection, easy ordering, fast delevery, very good prices. I have ordered before and will do again.
Mike
8/6/2009
Awesome, These guys are the best, saved me at least $80 on the Swagman Bike Rack. It arrived FAST, I ordered late Friday and I had it Thursday morning. Do not hesitate to buy from these guys, I'll check here first for anything trailer related.
Richard
8/6/2009
Shipping was extremely fast. Great communication. Product arrived just as ordered. Hopefully trailer brake controller will work just as well as the service received!
Rick
8/6/2009
I shopped with etrailer for price same or better than competition of items and total cost with free shipping. I appreciate the wide selection of choices in each category with satisfactory descriptions and photos.
Rob
8/6/2009
Your website has very good prices and the products arrived quick! The e-mails kept me informed of my order and the shipping information. I have ordered twice and have been very satisfied.
Vernon
8/6/2009
Very satisfied customer. Highly recommended. Staffs are very helpful and shipping is fast. The hitch is very easy to install and look very good in my car. Thank you etrailer!!!!
Conrad
8/5/2009
Wow! I ordered the trailer hitch on Monday and it was delivered and installed on Wednesday. I will definitely order from etrailer.com again.
Dale
8/5/2009
Great site, good products, quick shipping and reasonable prices. Keep up the good work.
Dave
8/5/2009
Super fast shipping, the trailer wiring fit perfectly. Thanks.
Lawrence
8/5/2009
The type of service they supplied to me was excellent.The product was delivered to me when they said it would be. So I would like to thank you for your great service. Thanks.
Robert
8/5/2009
The customer service was fantastic!!! Will do business again with this company, delivery was quick ordered Monday delivered on Wednesday. Company honors lowest price policy saved me some additional $$ off their already low prices.
Scott
8/5/2009
Super fast shipping,great prices and great instructions.You cant go wrong with etrailer.com
Brian
8/4/2009
Great experience. Trailer hitch and electrical fit as promised. Best prices on the internet. Very fast shipping. Would buy from etrailer.com again. Thanks!
Charlie
8/4/2009
Smooth transaction. Quick delivery. Everything about this transaction was positive. Price was fair and delivery time outstanding. Will definitely use etrailer.com for future purchases.
Christopher
8/4/2009
I just received my bike hitch, great service I can not believe how quickly I received it I would not hesitate to buy again.
Glenn
8/4/2009
I ordered a 2 hitch for my 2006 Honda Pilot Draw Titeand it arrived last night..Within 30 minutes of taking it out of the box, it was installed. Did the work with no help and the fit was fantastic..I did not even have to lower my exhaust.
James
8/4/2009
I ordered my hitch and wiring kit on Friday July 31. I recieved my hitch and wiring on the morning of the 3rd of August. Very fast! Parts and hardware are of very high quality.
James
8/4/2009
Etrailer.com is one of the best internet vendors I have ever dealt with. They get your orders out faster than any other company I have ever bought from.You cant beat their free shipping and their merchandise is of the highest quality. I have used etrailer.com in the past and will continue to use them. Their customer support is outstanding and I love all the video clips they have for their products. Behind every great company are great employees. Job, well done!!!
John
8/4/2009
My experience was great found what i needed ordered it all in less than 5 minutes unlike most websites where i get hassled to sign up for things. my order was shipped the next day its perfect because this is a last minute birthday present for saturday i would reccomend using this website to anyone.
Lejla
8/4/2009
Great price and fast shipping! Many thanks!
Lew
8/4/2009
Easiest shopping website Ive ever used. Fast shipping, responsive customer service, and easy-to-navigate website. Well organized and lots of choices!
Michael
8/4/2009
I had a very enjoyable experiance with E-TRAILER. The discription dead on. The product arrived fast and the installation direction we clear and to the point. I had my hitch installed in about 45 minutes in the drive way with no jacks or special tools required. I would reccomend buying from E-TRAILER to any of my friends.
Phillip
8/4/2009
Transaction went very smoothly! Great selection and fast send-off. Im sending everyone I can to this site. Thanks!
Steven
8/4/2009
Great website, easy to navigate and I found exactly what I needed that I couldn't find in a bricks and mortar store. You werent the first site I got from Google....but now you are on my favorites list for future purchases. My needs aren't commercial, however, I do ALOT of towing and have a hitch on every piece of equipment I own....even my lil John Deere lawn tractor, and my golf cart I use for drag racing. Thanks again for good customer service.
Stu
8/4/2009
I do a lot of business online and although some companies are fast to ship, this is the first time i have ever gotten an e-mail saying my order has shipped early. Very impressive! THANKS
Willie
8/4/2009
Very pleased with the experience!
Arno
8/3/2009
Etrailer has had the best internet service I have ever received. I receive personal emails when an order is placed, with a phone number and representatives name. I would recommend etrailer to anyone.
Ben
8/3/2009
Pleasant experience and we received our order earlier than promised!!
Dana
8/3/2009
Reasonable prices and quick shipping
Don
8/3/2009
Was surfing the internet for load leveling bars and anti-sway control arms. When i ran across the etrailer site, I could not believe the prices. They are very reasonable and ordering them was a piece of cake. I can't wait for my order to come in so I cn install it and hit the road. Thanks etrailer.
Garland
8/3/2009
My item shipped out quickly, and arrived on-time. Installation was exactly as expected - the video is great for letting you know what will need to be done.
Jon
8/3/2009
Quick turn around - product was just what we had been looking for at a good price with free shipping so saved us time running around town too.
Mark
8/3/2009
How easy, ordered a draw-tite hitch. Ordered on Thursday got it the following Monday. Watched the install video, laid out the parts, watched the video again. Took a 8 crescent wrench and a screw driver and had the hitch installed in just over one hour.
Robert
8/3/2009
I didnt think it would be possible to get a second order to go as smooth as the first but I was wrong. Great prices, quality, and service.
Sam
8/3/2009
Two transactions. Great, fast service and no problems. Good competitive prices.
Stephen
8/3/2009
Called the 800 number with a question. Got a quick answer and excellent treatment. Ordered on-line. Shipping was almost immeediate and I received it via UPS as promised, quickly and at no charge! 100 positive shopping experience. Will be ordering from etrailer again.
Albert
8/2/2009
Thank you, Thank you, and Thank you! The hitch fit like a glove and the shipping was amazingly fast. I could not have asked for better service or higher quality in the product. I will purchase from you again when the need arises.
Greg
8/2/2009
We ordered, got the hitch and tonneau cover in under 1 week!!! Excellent pricing and customer service. This is our second order and will order from e-trailer again!! Thanks!
Drew
8/1/2009
Hello, I ordered a hitch for my KIA mini van and was expecting it to take about a week to get here as I did not pay for the shipping and just took the standard ground. My hitch arrived in less then 48 hours!!!!!! The web sight not only told me exactly what hitch I would need but also let me know about the wireing I would need as well! The hitch is in excelant shape, not even a dent in the box and the instructions and all hardware were there as well. This was a great buy saving me over $150.00 from what the dealers wanted for this hitch and they had told me it would take them a week to 10 days to get one in. Maybe they should check out this sight!!! Definatly grade A product and service and AAA shipping!!!
Laura
8/1/2009
It was sweet, had it installed in 40 minutes...and it looks great!
Mark
8/1/2009
Shipped fast ....no problems and attached easily with no surprises. Everything fit just the way it was suppose to. Good value.
Anthony
7/31/2009
My order was taken quickly and courteously. The salesperson was familiar with the product and was able to get it shipped within a short time of taking the order. I would not hesitate to place another order with Etrailer.com.
Christopher
7/31/2009
Met all expectations timely, accurate and tracking let me know progress. Price was competitive.
Daniel
7/31/2009
Super quick shipping and delivery. The wiring kit arrived the same day as another part Id ordered elsewhere 2 weeks earlier.
J. B.
7/31/2009
Very pleased with my Prodigy brake controller. Once I found a good place to mount it without my knee hitting it, all was good. Thanks to etrailer for bumping up the delivery time. Everything came as I ordered it. Ill use etrailer in the future.
Jon
7/31/2009
Very good experience. order entered on Saturday and goods received on Thursday.
Mary
7/31/2009
Good price on items I ordered and shipping was very fast...would definitely order from this company again.
Robert
7/31/2009
You people are awesome and I will always use etrailer for my rv or trailer needs. I also will recommend etrailer when ever I get the opportunity.
Therman
7/31/2009
Great business!. Upgraded shipping at no cost to me. Sent items quick!. Highly recommend!
Clarence
7/30/2009
The web site was so easy to use. I'm not a real genius on the computer but I was able to order what I needed with ease. I also had asked your people a couple of questions about the parts and they responded immediately. Thanks so much for making it so easy.
Clayton
7/30/2009
Thank you very much. I was very impressed with your customer service. I hope you don't mind, but I posted my satisfaction to a forum for Toyota Highlanders. I hope it helps since you guys have impressed me a lot with your service.
Conrad
7/30/2009
Awesome shopping experience. Shipping was very prompt, the product was exactly as ordered, and installation was a breeze. Makes me wish I had more cars that need trailer hitch receivers on them.
Michael
7/30/2009
Shocking delivery time. ordered on Tuesday and got it on Thursday. Great communication all along the way. Thanks a lot.
Mike
7/30/2009
Got my order in 4 days. Real good service thanks.
Paul
7/30/2009
Was very pleased to find your web site while searching for some trailer accessories. After viewing several web sites with hard to follow catalogues, yours was very well organized, easy to follow, and navigate back and forward. Kudos to your organization, I will recommend it to all my friends with trailers(we haul show cars).
Roger
7/30/2009
etrailer.com continues to provide top notch customer service. I purchase nearly all of my trailer parts and accessories from etrailer, and the shipping has always been prompt. Thanks very much.
Andrew
7/29/2009
I placed my order Sunday night. It was shipped on Monday. It is going to be delivered on Thursday. I couldnt be happier. etrailer is a great company to do business with.
Gerald
7/29/2009
I purchased a trailer hitch, ball mount, ball and wiring harness from etrailer. They had the best price I could find after my research. The day after I ordered, etrailer called me....I repeat CALLED ME!!!! and told me that I had ordered the wrong size ball for my ball mount. OUSTANDING CUSTOMER SERVICE!!!!
Grant
7/29/2009
Great place to get all of your trailer needs. Shipping is quick and cheap. Try it you will like it.
Jerry
7/29/2009
Best shopping experience i've ever had. I had my hitch in 2 days. unbelievable. This is a GREAT vendor a PLEASURE to do buisness with. I can't wait to buy another car so I can buy from this vendor again.
Joseph
7/29/2009
It was a great experience. They emailed me right after I ordered and offered free priority shipping. They shipped a ball for my trailer hitch immediately and it was at my home in 2 days.
Marge
7/29/2009
My order went in online Sunday afternoon and arrived Tuesday afternoon regular shipping. I couldn't ask for faster service. Thank you very much.
Michelle
7/29/2009
Great prices Super Fast Shipping Thanks!
Pablo
7/29/2009
Simply Awesome! I shopped around for days looking for best price and best product for hitch cargo carriers and the answer always pointed back to Etrailer! I ordered the Tow Ready 24x60 carrier with angled shank along with the 20 cuft cargo carrier bag and the anti-rattle locking hitch pin. I ordered on a Tuesday evening and the enitire order arrived Thursday noon, WOW!! I made a second order for the light kit. Way to go Etrailer, would DEFINITELY recommend your site to everyone!!!
Tracy
7/29/2009
The people at etrailer are a great company to work with. This is the second order that I have made and there response time to filling and shipping the order has been great. The whole process has been very easy. The products I ordered arrived with no problems. I highly recommend etrailer.
Alan
7/28/2009
I think the hitch came fast and look good .It was easy to track the shipment. I was very happy with my hitch. Thanks.
Barry
7/28/2009
I already had my car taken apart to make sure I could do the installation so I was needing my base plate asap. I called to place my order so I could find out appoximate delivery time. The person on the phone was very helpful, called around to see when it would be shipped. She called me back and I placed the order and my base plate shipped that day. Thanks!
Douglas
7/28/2009
Excellent. Nice web site, easy to navigate. Great service, fast shipping.
James
7/28/2009
Thanks for speeding my order up. I can't go fishing without it. I will place future orders with you when and if needed.
Mark
7/28/2009
First, the web site was helpful with a lot of information, photos, and video. The price was right. I received great customer service. The phone representative I spoke with went out to the warehouse to check some specifications for me and called me back within a short time with an answer. The item I ordered included free shipping and I received it on the 2nd day. It was a great purchase experience. I would buy here again and will recommend etrailer.com
Michael
7/28/2009
Very fast service and shipping, it was shipped the same day I ordered and arrived Ground within 3 business days. Highly Recommended.
Michael
7/28/2009
Great product ,fast shipping with tracking. An overall great shopping experience.
Troy
7/28/2009
It was pure accidental finding etrailer.com while surfing the network about 3 days looking for what I needed and found on their site. The site is very easy to use and I found the items I needed in a very short time. Ordering the items was very simple and I was just notified that my order was shipped today the day after it was placed. My heartful thanks to etrailer.com for having the parts I needed and shipped very efficiently. I have book - marked your site and will not hesitate looking for other things I may need in the future. good doing business with you.
Allen
7/27/2009
My experience with etrailer was quick, easy and pleasant. The sales personnel are extremely knowledgable about the products they sell and handled the transaction quickly and accurately.
Barry
7/27/2009
Excellent Customer Service including knowledge of products, access to information of reliable inventory on-hand, and prompt responses over the phone. Will definitely give etrailer my repeat business.
Bruce
7/27/2009
I was very impressed with the manner in which this company handled a problem with a bike rack that broke with little use. They requested pictures and with no other questions, they sent a new rack out to me. Highly recommend this company.
Dave
7/27/2009
Very fast efficient service!!! Thank you
Jared
7/27/2009
Looks like you are all on the ball, will be anxious for the hitch. Thanks for keeping me inform.
Jim
7/27/2009
etralier.com has absolutely the best customer service on the web! Their prices are almost always lower than their competitors and even when they aren't I still pick etrailer.com because of their exceptional customer service and support. Where else can you find do-it-yourself videos that guide you step by step thru installation instructions of many of their products? etrailer.com rocks!
Joseph
7/27/2009
I think your web site is one of the best I have ever seen!!!! I really like the videos that show the workings of the products. Great job !!!!!!
Joseph
7/27/2009
Extremely great customer service. They processed and shipped my order on the same day mind you I ordered it at 2:00pm pst and even got it to go express for the same price of the free shipping that they offered when I ordered it. They gave me a tracking number and confirmation email of the order. They have the best price I could find anywhere and they are very reputable in the service side. I havent received my product yet but so far, with the highest standards of customer service, I am sure the product will be just as great. Thanks etrailer.
Naomi
7/27/2009
Great and very kind 5 star service!
Cory
7/26/2009
Great service and fast shipping. I was able to install my hitch in minutes and etrailer was always checking via email with me. Very good products and good selection. Thank you very much!
Eduardo
7/26/2009
Your service is scary fast. I placed the order at Noon on Thurday; you confirmed shipment at 5PM Thursday; and delivery was Friday…… and this was “standard” delivery!!! “Wow” is clearly an understatement. Even with your focus on speed, my order was correct, and installed perfectly.
Glenn
7/26/2009
Excellent customer service. Thanks!
Patrick
7/26/2009
Everything from start to finish in my Fulton Jack order was perfect. The part was in stock, packaged perfectly, arrived as promised and a very fair price. Should I need more parts I will look first at etrailer.com Thanks!
Woody
7/26/2009
Searched for front trailer hitch for FJ Cruiser. With in just a few minutes I found exactly what I needed. Etrailer had an excellent install video. Great place to do business.
Barry
7/25/2009
It was watching the installation video on the web which convinced me to to purchase the new bolt-on hitch for my Honda Pilot. It took me less than an hour to install. I bought the hitch primarily to use a bike rack but I also purchased the wiring harness should I ever need to pull a trailer. Shipping was speedy as promised. It is a great looking and very sturdy hitch which I am extemely pleased with. Thanks!
Dale
7/25/2009
Easy to use web site, quick shipping, great service!
Matthew
7/25/2009
Your communication was excellent and shipping was very fast. I will definately do business with you again.
Wayne
7/25/2009
Just recieved by Swagman xct4 bike rack. Perfect! I needed the rack by Friday and called etrailer customer services. Friendly, helpful and honest. The said it would be here and it was. Great people to work with. Also the online videos are the way to go. Also, etrailer had the best price on the internet. I give etrailer a rating of 10. Hard to do in todays world.
Brian
7/24/2009
Best website i have been to for ordering anything trailer! easy to navigate menus, and everything is very organized from screenshots, installation videos, to the vehicle search engine! shipping to Canada was fast and trailer and bike rack came in good condition with all parts and instructions. Good and consistent communication from eTrailer via email about the shipment on the items as to when it will shipped and availability, so they never leave you guessing or worried about your purchased items. overall A++ for eTrailer.com!!
Dennis
7/24/2009
Fast free shipping, great prices and all the correct parts. Thanks etrailer I will be shopping again soon!
Esta
7/24/2009
I purchased a hitch for a 2002 VW Wagon and it was delivered a few day later. I've fitted a few Universal hitches before, this was a hitch made for the VW and it was so easy to fit.
John
7/24/2009
Very pleased to see item so fast. Thank You! Would recommend for all your towing needs.
Leonard
7/24/2009
Rapid delivery - products exactly as described - good price.
Martin
7/24/2009
I purchased a drawbar and a Sportrack bikerack. I received a complementary 3 to 5 Day Express Shipping upgrade. I ordered on Tuesday and the items were delivered on Friday. Great shopping experience!
Ruediger
7/24/2009
Wow, talk about great service. I e-mailed my order about 6pm PST and received 3 e-mails that night, including one that confirmed the shipment of my merchandise!!! You dont get that service from just anywhere. Thanks E-trailer for all the attention and great service.
Andy
7/23/2009
Very fast response. Parts were shipped the same day as ordered. Very satisfied.
Bruce
7/23/2009
Immediate delivery. Product was of better quality than what came on the trailer originally. This is the 2nd time that I have ordered from you and will deffinitely order from you again.
Corinne
7/23/2009
Very pleasurable. Customer service was great with keeping me updated on my order. Would recommend to a freind.
Dennis
7/23/2009
Amazing to say the least. Order was made in the late evening and taken care of immediately. Shipped out the following morning and arrived with all parts and packages the day it was scheduled. thank you very much!
Grover
7/23/2009
Great service and parts,great to deal with. This is the second time I have bought stuff from etrailer.com and will buy from them again.
Jim
7/23/2009
I wish I had stumbled across your website earlier. Your shipping / duties / broker fee policy is incredible. A lot of the courier companies are becoming obscene in the fees they charge lately.
Peter
7/23/2009
Good support on the site and staff.
Richard
7/23/2009
Fantastic. I received my hitch in three days. Works like a dream. thanks for the quick service.
Wilson
7/23/2009
Very helpful in determining the right hitch and shipping method. Good communication. Would buy from this retailer again.
Brian
7/22/2009
Excellent company. Quick shipping and the wiring harness is a direct fit, easy to install, and best price. Thanks e-trailer!!
Don
7/22/2009
Thank you so much. I really appreciate the heads up and I especially appreciate the personal attention my small order is getting. Rest assured when I or any of my friends have future trailer needs your company will be the first we will look to.
Donnie
7/22/2009
Quality item at a fair price. Very fast shipping. I will buy from etrailer again.
Frank
7/22/2009
I shopped around and the features on etrailer.com blew all other websites away. I really like the way they show video of installation. Great for those of us that learn by following. I gave etrailer.com the business because of the profesionalism that is displayed on their website.
Jason
7/22/2009
The web sight is spot on, and I've yet to find such courteous online tech support and I had already searched a dozen other places, you guys are current with the new and old Models and makes of OME. car brands. My product has shipped with-in a 24hr period. Thumbs-up all the way.
Kevin
7/22/2009
My experience with etrailer was excellant.What ever products I may need in the future, I will have no apprehension buying from these folks.
Malcolm
7/22/2009
Great place to purchase tow items. Its great because of the great prices, haven't been able to find any better. Delivery is always as they say. Thanks.
Marlin
7/22/2009
Thank you so much. I will definitely be doing business with you again - such terrific customer service!! So hard to find these days.
Richard
7/22/2009
Very pleased with the high quality in the HHR license plate. Etrailer shipped fast and there was great communication. Highly recommend this company. Thanks!
Sandra
7/22/2009
I received the hitch this evening as expected. Thank you for the great price, great service and free shipping. I will recommend you to anyone looking for a hitch!!
Scott
7/22/2009
The shopping experience couldn't be much easier.
Thomas
7/22/2009
Excellent service. Appreciated that there was an actual name attached to the emails I received. Shipment was fast. So many web sites fail to deliver. This one actually does it, with gusto.
Belvel
7/21/2009
Great. Always happy with your service.
Bill
7/21/2009
ordered a wiring harness to make the install of my trailer hitch easy. Ordering process was simple as well as installation tips and video. I was kept well informed by customer service the status of my order, impressive. Haven't received my parts yet but its only been a day since i ordered them. I don't anticipate any problems and as long as there aren't any I will refer this site to as many people as i can as well as return myself. Thank you!
Bob
7/21/2009
My order was filled and shipped promptly, and arrived in good condition.
David
7/21/2009
Like lightning speed. Talked to you yesterday and out for delivery today. Love your website. You help tremendously with the videos. Thanks. I would always go back to your site while I was surfing the web.Free shipping and great prices- what else do you want? Hope it fits my application. Oh yes,I called in with a possible addition to my order and was given prompt and curtious attention.
Eileen
7/21/2009
Excellent service and fast shipping. Having a toll free # is a definate plus as well. Thanks E-trailer!
Ronald
7/21/2009
I wasnt sure of the measurements for an item on-line, so I called etrailer and customer service rep cleared things up for me. I am certain the item I ordered will do the job. Thanks again.
Tim
7/21/2009
Excellent experience...new product, excellent condition, fast delivery!
Michelle
7/20/2009
It was well informed of the products that I intended to purchase due to the great website. It was easy to place and complete the order. I was keep informed of the order shipment with email which included tracking number. I received the order quickly and well packaged. I had a GREAT experience!
Reggie
7/20/2009
Great item, easy to assemble. It was a good buying experience.
Tom
7/20/2009
I had an excellent experience with etrailer. Pricing was very good, the website is useful and easy to navigate, and customer service was helpful and knowledgeable thanks! I ordered a trailer hitch on Wednesday and it arrived Friday! Etrailer was faster and better priced than any local sources.
Jim
7/19/2009
I am very pleased with my hitch. Delivery was quick and the hitch and box were in great shape when it arrived.
Ken
7/19/2009
With the how to video that is posted on this web site I was able to order the hitch from this website and install the hitch onto my vehicle in 20 minutes without a problem and was able to save almost $200. from a local dealer. I am very pleased with my purchase and want to thank the personel at etrailer for saving me money and giving that instructional video.
Matthew
7/19/2009
Im very impressed with etrailer! The website is easy to use and the instructional videos are very beneficial. That and my shipment will arrive earlier than originally expected. I will undoubtedly be shopping here again!
William
7/19/2009
I am very impressed with the customer service and how easy it was to find the parts I needed. Highly recommended to anyone. Communication has been excellent!
Conan
7/18/2009
Was very pleased with the service; accurate, fast and best price. Thanks!
Fouad
7/18/2009
The Following Message Was Sent By Mike(mpmconsulting@comcast.net) On 7/18/2009 11:34:14 PM OID:827787 Great experience! I bought a trailer hitch, watched the video and installed it as soon as it arrived. It was actually as easy as it looked and the cost was about half of what I could get locally. I will buy more from this company!
Michael
7/18/2009
My experience can only be described as excellent. I ordered a hitch and some misc. parts.The order was accurate and shipped in a timely fashion. The installation was as described in the video. No surprises perfect fit. The only reason to use the instruction was for the recommended torque. Thank You will do business again and will recommend.
Rodolfo
7/18/2009
Shopping with etrailer was great. I shopped around locally before my purchase and everybody wanted more for the parts and instilation. I made my decision to purchase this product after watching the installation video. The information on line about the installation is correct it took about an 1.5 hrs to install with no troubles. I will purchase from etrailer again in the future. Thanks .
Ryan
7/18/2009
I was looking for wiring diagram for my Ford Explorer not only did they have what I was looking for,they had a custom plug in from the vehicle to trailer, and it was shipped fast, plus reasonable. Thanks etrailer, Ill be back!
Ted
7/18/2009
Good price, have been looking for tariler hicth for several months. Arrived when UPS said it woulld and installed in about 1.5 hours
Tom
7/18/2009
Great Service, Thank you!
Anthony
7/17/2009
Prices are great and they don't make up for it with massive shipping charges. They ship right away and customer contact is great. Thanks!
Anthony
7/17/2009
I was very happy with the service. Ordered the part on Monday morning and received it on Thursday morning.
Bruce
7/17/2009
Order was filled accurately and arrived very quickly. Very pleased with service.
Jason
7/17/2009
Thanks to etrailer.com our vacation was saved. I found out I needed some brake shoes, placed an order on Sun. afternoon, called and spoke to a customer service rep on Mon. I had my parts by Thursday. Thank you to all.
Jim
7/17/2009
5 to 7 days would have been fine,but to be able to get my lights 3 to 5 days is even better.Thanks again.
Joe
7/17/2009
Good web site and good after sale follow up & timing. I will buy again from eTrailer when in need.
Luiz
7/17/2009
Great product with super fast shipping! Could not be happier. The trailer brakes I purchased bolted right up, saved alot of my time having to put them together. You guys had it all together right in the box. A++
Tom
7/17/2009
Ordered on Saturday, shipped on Monday, received on Thursday. Products were well packed and exactly as advertised. What more can you ask for?
Tom
7/17/2009
I just wanted to commend you on the fine service that I received. Delivery was prompt and arrived securely. The ease of installation of my hitch was unbelievable. I am sure that I will enjoy the use of the Valley Hitch for many years.
Vince
7/17/2009
Fast delivery, comparable prices, free shipping and etrailer keeps you informed the whole time. Very satisfied!
William
7/17/2009
I am very pleased with the Hitch I ordered and received. It was received within 5 days of date of order.
Brian
7/16/2009
It was so quick and efficient. I will send pics soon. My bikes are where I want them.
Daniel
7/16/2009
WOW!! My dealer told me it would be around $1000 to install a tow hitch on my 2007 GMC.$200 for parts/$800 Labor It seems I would have had to replace the fuse board and rewire the vehicles rear lights. Needing to have the hitch ready to pull my motorcycle by the end of the week, I decided to look elsewhere. I came across etrailer.com and decided to call them to see if I would be able to get the items I needed in time to have it installed for the weekend. I talked to customer service rep, she took care of me and made sure I would receive my order in time to install it. I bought the hitch itself and a T-One wiring harness from etrailer.com. I recieved my order within 2 days. It took me less than 30 minutes to install both and I must say, looks just like as if the dealer had done it themselves. All total I save around $850 using etrailer.com. I cant thank you guys enough, especially your rep she was awesome!!!!!
Daniel
7/16/2009
Great price and fast shipping.
David
7/16/2009
My purchases came on the day they said it would. The packaging was intact and the product was exactly what I ordered. I wish I got this good of sevice and reliability at my local drive through! Thanks!
Dennis
7/16/2009
Hi. This is my first experience with etrailer, and so far I am very impressed. The product I was looking for was in stock and competitively priced. In addition, it shipped out quickly. I expect to receive it in a few days - thank you!
Jerri
7/16/2009
3 days from my order to the item on my doorstep! What do I think? I think I'll be telling more people to shop etrailer. That's what I think. Besides, the local autostore told me the part was $91 and they would have to order it on next weeks order. ETRAILER beats em all hands down.
Kenn
7/16/2009
Item arrived quickly and received an email from etrailer to update me on each step of the process. very happy with my experience!!!
Mike
7/16/2009
etrailer has the right parts to get your truck carlooking sharp.The prices are some of the best on the net. Thank you etrailer!
Pat
7/16/2009
Fast shipping and detailed dimensions in the description of the product helped with my selection.
Wade
7/16/2009
Excellent experience. The rep was fantastic!
Greg
7/15/2009
The staff was very helpfull and they only took a minute to get the answer to my question.
Ken
7/15/2009
Great product, super-fast shipping free upgrade. Very happy customer!
Robert
7/15/2009
Awesome!!!!! Ordered on Monday night 5:45 with two day shipping and received it on Tues. night. Incredible.
Craig
7/14/2009
Thank You for very fast shipping and a great cargo carrier with waterproof bag. Looks good on the Tahoe.
Dan
7/14/2009
Excellent service competitive price quick delivery couldn't ask for more.
Dennis
7/14/2009
The service I recieved from etrailer.com was above and beyond the call of duty. One of the items I requested was backordered. They immediately sent me an e-mail notification. However, because I had selected 2nd day air shipment, they were kind enough to contact me by telephone that same day to discuss how I would like my order handled. I was shocked, as you just dont get that kind of personal service much any more. I would recommend etrailer.com to everyone ..... they are truly a service oriented operation !
John
7/14/2009
Great service and quick shipping. Got everything I needed in one shot and they had a video of the installation for reference too. Thanks!
Michael
7/14/2009
My order has been received and it fits perfectly, A good Job and I will recomend your site to my friends. Thank You.
Willy
7/14/2009
Wow, thanks for the quick shipment of the trailer hitch and wiring harness, I appreciate that. I would like to install it prior to my wife's return on her business trip and make her day. Second, your website absolutely is the marque leader in how you do business. No one came anywhere near the detail and usefulness that your website design and presentation provides to customers. You sold me just by providing detailed drawings and pictures of the product I needed. You even include online installation instructions that make future reference valuable, so I don't have to worry if I lose the paper instructions, I know where to go to obtain a new set. I also have a hard-to-locate hitch for the Honda Element SC. Your site discriminated appropriately the Element model type I had so that I didn't buy the wrong part! But here's the real kicker about that, most websites I visited only offered a class I hitch for my Element type, your stock includes Class III hitches for LESS than other retailers price on a Class I! Well, enough said there. All around, I have to say that your approach to provide customer satisfaction and answers to exactly what we customers need the first time we visit has been well researched.
Brian
7/13/2009
I ordered late on a Monday night and the hitch and bike rack arrived on Friday with free shipping. Installment was a breeze - half an hour and all was done. Great ordering experience.
Charles
7/13/2009
Thanks to the etrailer employees who helped get the hardware to us prior to us leaving on our vacation trip. I feel that being able to attach the extended mirror on our truck made pulling the camper easier and made our trip safer.
Donald
7/13/2009
Excellent customer service from accessing the website, to ordering and confirmation of shipment and recieving the hitch a day early.Definately, highly recommended.
Ferdinand
7/13/2009
Great job etrailer! I was amazed when I received my Hidden Hitch less than 24 hours after placing my order. I chose the quicker shipping for an additional $7.50 - very reasonable considering basic shipping was free.
Jay
7/13/2009
Excellent hitch quality, easy to connect wiring, great prices, fast shipping, the order was correct, the site easy to navigate, what more could one ask for. Thanks for the great product and service.
Jeff
7/13/2009
Good fast service.
John
7/13/2009
The etrailer.com web site is absolutely fantastic. The great prices, and the free shipping is why I ordered these products from etrailer.com instead of somewhere else.
Richard
7/13/2009
Quite pleased with my shopping experience with etrailer.com. Received free shipping on my order UPS 5-7 days but received my items in 2! Prices are lower than anyone else I compared with. I Especially liked the actual hitch and car specific photos supplied on the website. I would purchase from etrailer.com again and would recommend others to do so as well. Thanks.
Robert
7/13/2009
I was amazed at how quickly my trailer hitch arrived! Your utube video with the installation instructions were perfect! The Valley hitch was easily installed on my Toyota Hilander of course, it took both my husband and I due to the weight in what seemed like no time at all. I wish all e-merchants provided such superior service! I will definitely recommend you to family and friends! And my husband previously a Reese snob is now sold on Valley.
Sharon
7/13/2009
I recently purchased a hitch and wiring harness which both arrived early thanks to etrailer upgrading the shipping at no cost to me. They were right on the money when they said easy to follow instructions. Installed both in about 2 hours,made some modifications of my own,to further hide wiring,the whole process was extremely easy thanks to you guys. Would absolutely recommend this web site to anyone looking for a hitch or accessories. THANKS AGAIN!
Bill
7/12/2009
Outstanding communication. Very reasonable prices. Book marked site for future purchases. Fast shipping.
Jim
7/12/2009
The available how-to videos were the selling point for me. Not only did they have the correct product ready and available for me but also an instructional video on how to install it for my particular model. Highly recommended!
Andrew
7/11/2009
Great service! The emails let me know just what the status of my order was and it arrived so quickly! Perfect way to do business. Thank you!
Jeanette
7/11/2009
Great product, plug-n-play, FAST shipping!!! Thanks.
Arnold
7/10/2009
The experince was great. Finding what I needed was easy. I called and talked to someone on the phone to make sure every thing was included, then went back and ordered on the internet. I ordered late Fri., the order was shipped reg. delivery on Mon. And delivered to me on Tues. Was kept up to date on order VIA internet. What great service. The price was alot better than I could buy locally. Thanks for the great service...A Satisfied Customer
Charles
7/10/2009
Great service, fast and efficient. Couldnt ask for any more. Thanks!
Dave
7/10/2009
Less than 48 hours after placing the order, I had it in my hand! ...by UPS Ground to boot! AWESOME! Simply AWESOME!
Denny
7/10/2009
I appreciate your help - got it Wed and installed it yesterday. Very good looking and works excellently. Thanks for you quick response.
Dewayne
7/10/2009
etrailer.com had the exact hitch I wanted in stock. I made the mistake of buying a hitch from another company first, only to find out after I got it that it was the wrong one. etrailer.com had a photo of the exact hitch I was looking for on their website. It arrived in only three days after I ordered it, and the shipping cost was FREE. Great people to deal with. I won't buy from anybody but etrailer.com when I need something else. They truly care about their customers.
Gary
7/10/2009
Great experience. 2 day delivery ontime as promised, made good immediately on price match guarantee when requested. Highly recommended.
Ken
7/10/2009
Great service, thanks. Ordered the hitch Monday, got it Wednesday, and it's on the car this morning. You gotta love the internet!
Phil
7/10/2009
etrailer thank you, fast delivery, great price and great product. Keep up the good work.
Richard
7/10/2009
Got the brake controller very quick. I appreciate the professionalism and fast delivery. Will use you guys again.
Steve
7/10/2009
I have ordered from etrailer twice in the last 4 years and find there service very good. I will use them for all of my hitch needs.
Wendy
7/10/2009
I am very pleased with dealing with your company. Everything I have needed for my trailer was made available to me and sent in a timely fashon. If not for your company my trailer could not be used or it would be very expensive to get repaired. Well to be very honest I am so pleased that I could do back flips in the steet. Everything fits and works and it didnt costs me an arm and leg! How about that! Thank you for you service and I will tell everyone about how I was treated first class by this company. Thank you so very much!
Willie
7/10/2009
Wonderful service. They were a pleasure to deal with. I forwarded their website to friends and relatives that haul trailers.
Avery
7/9/2009
I received my trailer hitch in three days. It fit perfectly and I had it installed in just under the forty minutes estimated. I am very satisfied with every aspect of this purchase.
Douglas
7/9/2009
A great buy! Good stuff and shipped earlier than I paid for. Good tracking of shipment delivered as ordered.
Jan
7/9/2009
Best selection of trailer items on the web. Good prices, free shipping on large orders. Will buy again.
Joel
7/9/2009
Tracking number was in my inbox within a few hours and the shipping was fast. I got a great deal on a draw bar and interchangeable hitch balls. I've read great things about your company online and now I know why. Truly, a customer oriented online retailer. Thanks again.
Jonathan
7/9/2009
Product is exactly as described, super fast shipping. Took about twenty minutes to install with only two screwdrivers. Couples nicely with factory system. Works perfectly. AAA+++
Linda
7/9/2009
I placed an order with etrailer at about 2 PM westcoast time and it shipped out that evening. Now thats what I call service. My initial impression with the company has been outstanding. If I get the parts on time you will certainly be getting more business from me. Thank you.
Mitchell
7/9/2009
Im an international buyer that only came to Janesville, WI for three days. I got very good service over the web, all my problems solved and the good delivered exactly as expected
Pedro
7/9/2009
I placed an order on mon the 6th of July and received it on the truck, Wed the 8th. I had to drop you all a line a etrailer and say WOW that was fast. Thanks again for such good customer service, a quality product and fast shipping.
Richard
7/9/2009
Easy to navigate website and the video clips on installation are great!
Robert
7/9/2009
I am very satisfied and very fast shipping thank you!
Dean
7/8/2009
Called the dealership and their hitch was over $100 more than yours. Love the website with easy instructions available and thanks for the upgrade in shipping. Great shopping experience.
Jack
7/8/2009
Just as advertised, VERY Fast shipping and a great price. What more could I ask for????
James
7/8/2009
Order fulfillment was very quick. Delivery exceeded expectations. When I need other RV items, I will deal with your company. Your acknowledgment of the order & follow through is the best I have experienced on the web.
Jerry
7/8/2009
Great web site usability, great price, great communications, and it got here on time! What more can you ask for?
Jim
7/8/2009
Everything went fine. I am not an expert computer person but I could follow the order process easily. Thank you.
Joe
7/8/2009
Great overall experience. Shipping very fast good communication. Quality parts.
Joseph
7/8/2009
No one better at instructions, parts and price. We use etrailer exclusively for our customers.
Joseph
7/8/2009
Had the items I needed. Turns out that I needed to change the order. Called customer service and changed the order it had not gone out yet. Items shipped Tuesday, I received them Thursday standard ground St. Louis to NC. Great company to work with. Great selection and price. Special Thank You to the rep for her help with the change on the order.
Karl
7/8/2009
No problems! Easy to deal with and super fast shipping. Had no delays and sent the right stuff! Great correspondence. Will be happy to use again and recommend to any. Thanks so much!!
Paul
7/8/2009
I ordered a trailer hitch wiring harness for my 08 Toyota Tacoma SR5 pick-up. My order arrived promptly, within 4 days. The install instructions were very clear and the install took about 15 minutes, and works great. A fantastic resource for your trailer needs. Thanks etrailer.com
Scott
7/8/2009
Best price, great quality item, actually received the latest version of the bike rack, Swagman is using up their supply of old boxes first I guess. Super fast shipping and service.. would highly recommend you. Thank you for a terrific shopping experience.
Tim
7/8/2009
E-trailer shipped my order promptly & it arrived Quickly as described. Would definately order from them again!!
Andy
7/7/2009
Just wanted to compliment you for getting my hitch delivered today after ordering on Friday over a holiday weekend. It was labelled Red Hot and the gal that took my order did a fantastic job of getting it right out. I will certainly use your company again and recommend to friends!
Bill
7/7/2009
My shopping experience at etrailer has been unbelievable. They have very competitive prices. Also, they say your order will ship the same day only if you order before 3pm. However, I ordered after 6PM and it still shipped the same day. I paid for standard shipping, and was upgraded to express shipping at no extra cost. Thanks etrailer! I will definitely come back for all my towing needs. Highly recommended!!!
Dan
7/7/2009
My second purchase from etrailer.com and Ill be back!
George
7/7/2009
WOW!!! Im VERY VERY impressed with the speed of delivery. And the fact that I was personally notified when the package was shipped was great!!! I will DEFINITELY buy from you guys again, and recommend you without hesitation.
Gonzalo
7/7/2009
Great communication. Fast shipping. Product was packaged very well and just as expected.
Lynn
7/7/2009
E-trailer had the exact parts I needed In stock and shipped them out lightning fast,,,,Thanks !!
Richard
7/7/2009
Awesome service - very quick shipping and excellent communication - you can't go wrong.
Shawn
7/7/2009
Excellent products, fair pricing and superior service.
Wayne
7/7/2009
Awesome service, awesome product. Ordered with standard 5 day delivery and it showed up in two days. Instalation was a breeze. Great company to deal with, thanks!
Chuck
7/6/2009
I was very happy with my purchase. The whole process was very easy, from finding what I was looking for, ordering, paying, tracking, and prompt delivery. Thank you very much. I will shop with you again!
Curtis
7/6/2009
Excellent shopping experience and the price was lower than similiar products on other web-sites. Shipped right away and excellent e-mail communication from etrailer.
Dan
7/6/2009
Thanks to etrailer.com My hitch installation was very simple, and the instructional videos are excellent for someone who does not install hitches everyday. I was very surprised at how simple the wiring harness installed. Great service and excellent instructions. Thanks
Dan
7/6/2009
Great prices. Good service. Fast shipping. 3rd time I have purchased from etrailer.
John
7/6/2009
Easy ordering and hitch was delivered fast,it really doesnt get better than that.
Leslie
7/6/2009
Just a quick note to thank you for rushing my trailer hitch order. I can't believe it arrived on Friday after placing the order Thursday afternoon. I installed the hitch on our Odyssey that evening -- it was simple and easy, and it looks AWESOME! Much better than the boring model that the Honda dealer was pedaling -- and they wanted $600 for theirs installed -- what a rip-off! Thanks again for the super-fast service. You can bet that I will always refer my family, friends and neighbors to etrailer for sure! Although I didn't order the "American Flag Tube Cover", I was pleasantly surprised and got the biggest kick out of it -- especially since it was the 4th of July weekend, so I drove around town PROUDLY displaying my American spirit -- nice touch -- thanks much!
Marty
7/6/2009
I am really impressed by 1 the amount and quality of product information listed on your website, 2 the quality of your customer service, and 3 the rapid shipping. I decided to purchase from etrailer because of the HIGHLY informative video that detailed the hitch installation. I've been so impressed that I have now ordered a bike rack to go with the new hitch.
Matt
7/6/2009
Very good service, very polite and more than helpful. My shipment arrived in perfect condition. The boxing and packing methods used were first class. All in all a first class experience. I will definitely be back.
Owen
7/6/2009
I was very please with the price of the products and the speedy delivery. I have been sharing this good experience with all my friends. I highly recomend etrailer.com. Thanks!
Richard
7/6/2009
Great customer service, prompt shipping. I havent found an internet source better than Etrailer
Rick
7/6/2009
Very fast service. Great customer service, they very efficiently corrected an error on my part.
Ron
7/6/2009
Great hitch and bike rack, easy to use. very well made, works great!
Harvey
7/5/2009
Very friendly people. Good price structure. Fast shipment.
Kent
7/5/2009
Absolutely Great. Parts were ordered via the internet / one phone conversation. Personnel were friendly and very helpful. Price was very very reasonable and all parts came on time. No problems with quality i.e. everything fit as advertised.
Rex
7/5/2009
I know of only one thing that would have made you services better. That would have been for a few of your guys to show up and flip my truck on its top while I plugged in the harness! Crawling my fat butt under the truck was the hardest part! I never imagined it would have been so simple! The delivery was so fast that I did not get a chance to sit around anticipating its arrival! Thank you for the service!
Christopher
7/4/2009
Here's my story i went to a local store to get this wire kit.i was told a week ,so i went up early to check.they sent it back i never got called ,i was not happy, and i live 20miles from the store,so its not easy,i checked out a web search and found etrailer i thought this is to good to be true . But i typed in what i owned and what i needed and up came this wire, so i thought i would try it. the guy at this place gave me a faster shipping date .im totaly happy i have pictures, but i got the wire pluged in and put where i think it should be .and tested it.it works.woo hoo!
Anthony
7/3/2009
Great price, great customer service, quick shipping, very good installation instructions. Packaging was just fine, what more could you ask for???
Ernest
7/3/2009
Ordered four items including hitch Tuesday night. Received all items mid day Friday. Bolt on hitch installation took less than an hour. All items are as advertised and of good quality. Happy buyer and highly recommended seller.
Gerald
7/3/2009
I bought a Hidden Hitch trailer hitch from you guys the other day for a great price. Then it seemed to arrive before I even hit the Send button for my order. I installed it today, and I'm delighted. I'm one of those folks who usually doesn't remember to compliment a business that impresses me, but etrailer.com deserves every superlative I can think of. I might even have to buy another car just so I can buy another hitch from you. Or: If you can knock 10 off a certain bike rack for me, 'Ill snap that up! Thanks so much for your great service and selection!
Jim
7/3/2009
I ordered the hitch on 7-1 and recieved it on 7-3.you can`t ask for better service than that.i`m very pleased with the shipping time as well as the hitch.the hitch is as advertised,and looks great.i haven`t put it on my truck yet and will send another comment when i do.great company,great job,and will do business with you again.
Jim
7/3/2009
I just wanted to say that you have a great website, and good products that are true to the what the descriptions says. I purchased a direct fit hitch for my SUV and it was exact fit for my truck which made the job easy so I was able to put it on myself. In addition it saved me money by not having a mechanic put it on. I have recommended your website to all my friends and family!
John
7/3/2009
Shipped my order extra fast and they had everything I wanted for the best price!!!
John
7/3/2009
Your customer service puts other websites to shame. Thanks to you fast service my boat trailer will be be on the road in no time. I had questions that were answered quickly and the free upgrade on the shipping was a great suprise too. Ill recommend you to anyone!
Ken
7/3/2009
Good experience. Fast shipping, great communication, good products.
Marcel
7/3/2009
Got exactly what I ordered super fast.Everything was just like web site showed. I would recommend etrailer to everyone I know.
Mark
7/3/2009
I placed my order on Friday, July 3rd, expecting a response no soonner than the following Monday. Not only did I get a response the same day, it shipped the same day. Couple this service with a very competitive price and you have a company that is truly earning your business. These guys walk the walk.
Marvin
7/3/2009
Great expereince. Item as described. Fast, inexpensive shipping. Thank you!!!!
Robert
7/3/2009
First, I liked having the videos showing how the bike rake worked and its features. Free shipping and same day were a plus. But the communication about the order was above board. The items were packaged and delivered in perfect shape. Good job.
Steve
7/3/2009
I have purchased a lot of items online but have never had a better experience. I placed my order then relied that I needed the part sooner. so I e mailed etrailer and explained my situation. Within the hour had an email back stating that they had upgraded my shipping to 3 day at NO CHARGE to me. I will tell everyone I know that is looking for any type of accessory to shop etrailer first.I would like to thank all of at etrailer again for such great customer service.
Terry
7/3/2009
Order handling was phenomenal. Very good/quick communication and unit was shipped and in hand in time for a quickly approaching holiday. Unit was of great quality, and online videos made installation a breeze.
Tom
7/3/2009
Had trouble with the dealer and local company when I tried to get a trailer brake controller for my 04 Tundra. Neither knew what I needed and were ready to do all new wiring front to rear for the controller. It would have cost at least $200 just for the wiring. I called Etrailer. In 5 minitues she told me what I needed. Got it 2 days later, plugged it in and was done. Total for controller and wiring harness was about $130. I like this Company!
Brett
7/2/2009
Aboslutely great experience. Very helpful on the phone, received exactly what I ordered, and arrived at my door step quicker than expected. Thank You!
Bruce
7/2/2009
I just want to say thanks. Ever thing for my trailer hitch counld not have been a better experience Easy to install the hitch the wire just plugs in I have not hooked up the trans cooler but it looks pretty straight forward. I can't thank you enough. great service, Great price, five stars.
Jeffrey
7/2/2009
Very helpful, friendly and knowledgeable associates. If ever I need more parts this is the place to buy from.
Kina
7/2/2009
Great communication and very fast shipping. Installation video was huge help. Keep up the great customer service and pricing. Thanks.
Mike
7/2/2009
I just wanted to a line to say how impressed I am etrailer.com. I just ordered my secoond hitch from you guys and your service is OUTSTANDING. I placed an order a few years back and received the hitch the next day. I just purchased a new truck that didnt have a hitch and ordered one for it and also received it the very next day. Your service is great. Keep up the good work! Will definitely utilize your website for future needs as well as refer anyone I know to your site. Thank You!
Mike
7/2/2009
I couldn't be happier with the service from etrailer. Ordering was easy and the products I ordered came quickly. Ill definitely do business with them again.
Richard
7/2/2009
Finally!!! An online company who gets customer service! This is my second time ordering from etrailer and I will continue ordering from them for all my future needs. They were pro-active in all notifications, my parts came earlier than expected and in perfect condition with free shipping no less!, and the e-mail communication was superb. Thanks etrailer...keep up the good work! Will order again and again and will refer all my friends to you.
Trevor
7/2/2009
I waisted alot of time getting ready. hammer,torch,drill. pulled it out of the box bolted into place. even with the set up and put away of tools i didnt need, it was done in the estimated time.
William
7/2/2009
Great product and etrailer.com was also great.
Bob
7/1/2009
First time buyer, and very satisfied! I love the photographs and video clips on the website - they made my ion so much easier... after looking at photos of the hitch receivers on the vehicle and looking at the videos of the various bike carriers, ing the right ones was a snap. Also, the shipment was quick and everything arrived in perfect condition. Installation of the hitch receiver was simple, and finished in about 30 minutes...I recommend etrailer.com!
Chris
7/1/2009
Great service. My order was exactly as ordered and I received it promptly.
Donald
7/1/2009
Shipped fast had everything in stock was not my first choice this time but is at the top of my list now.
Geoff
7/1/2009
Outstanding customer service. I bent a snap-up bracket while 500 miles from home and needed to replace the part in order to get home. None of the local RV stores had the part in stock and indicated it would take 5 to 7 days to get the part. Etrailer.com had the part in stock, sold it to me for $20 less than the local stores were quoting me for the part that wasn't in stock, and shipped the part to me in two days. I am a satisfied customer and will definitely use etrailer the next tiem I need parts.
Gregory
7/1/2009
Great service, very quick.
Howard
7/1/2009
This trailer hitch is easier to instal than they claim! In just ten minutes it was mounted. The no splice wiring harness was awsome! The hardest part of the harness install was removing the plastic body plug which holds the cover in place. I would recommend this to everyone!
James
7/1/2009
This is the third time third vehicle that Ive purchased a hitch platform from etrailer. The response and service is always fast, and the merchandise has always been exactly what was described and what I've expected. I highly recommend etrailer.
Jeff
7/1/2009
Great experience! Fast shipping and everything installed easily. Great customer support when I called to order. I will definitely re-order from etrailer.com.
Jose
7/1/2009
I ordered a hitch cover on Sunday night and received it on Wednesday. Excellent service.
Mike
7/1/2009
The etrailer experience is second to none. Quality products at low prices, you can't beat the service either. You are wasting your time if look anywhere else, etrailer will have the best price and they ship asap. The absolute best online trailer parts supplier that I have found.
Mike
7/1/2009
etrailer.com exceeded my expectations on the price of the hitch I purchased, on the speed in which they got my order out and also in answering my questions when I called them. I would recommend them to anyone needing the products they sell.
Murray
7/1/2009
I ordered a hitch and wiring harness for my 2003 Honda Pilot on June 27 2009. Received my order 1 July 2009.Was very impressed with the service from your company and the ease of installation as explained per the instructions provided. Will do business with your company in the future. Well done.
Robert
7/1/2009
Outstanding service, Great product and FAST shipping! Definately recommend shopping with etrailer!
Dan
6/30/2009
First Class Service. Lady knew her products. Was patient and had an excellent attitude. Items were shipped within 3 hours. In 2 days from time I placed the order,the lights were installed on my trailer. Items are described well on internet. Wish more companies were as customer oriented. I will refer other people to ETRAILER. THANKS!
Ed
6/30/2009
We love the new cargo carrier and it arrived [free shipping] less than a week after our order!!
Emily
6/30/2009
Product was delivered as advertised. I am completely satisfied with this transaction and would not hestitate to use or recommend this vendor.
Erhard
6/30/2009
On june 16 2009 I found etrailer on line found the fender I was looking for gave a phone call and bought the parts a real supprise to deal with so nice people.I would very strongly recommend etrailer to deal with Thank you!
Gaetan
6/30/2009
I think when people order things on-line, the most important thing besides the quality of the item purchased is how quickly they receive it. That said, I was amazed at how quickly my trailer hitch came. Fantastic product, communication and shipping! Thanks! :-
Jody
6/30/2009
I placed the order for hitch and wiring, I was informed when it would ship and arrive. I was never in the dark with this company. I had the hitch and wires installed and the car looks great. I highly recommend eTrailer.com Very satisfied.
Leopoldo
6/30/2009
Everything arrived on time and as ordered. Thanks!
Mark
6/30/2009
Just want to say great job. got order in 5 days and product was exactly as advertised. thanks for the great service and great product.
Mark
6/30/2009
These guys are great. They have a web site that is easy to navigate and little reminders of items I might want to order along with the main item, i.e. wiring harness to go along with the trailer hitch I ordered. I did a lot of research and you are the only company I found that included this service. Again, thanks for a great shopping experience.
Richard
6/30/2009
Another perfect fit hitch from etrailer. Hitch and wiring were easy installations. Thank you.
William
6/30/2009
GREAT CUSTOMER SERVICE! This comment may be premature but I had to express my satisfacion with their online email responses. 95 of my order was in stock but the order was going to be held up for the other 5. All I did was email them that I needed what was is stock ASAP and they responded, shipped and had great email follow up. My item is scheduled to be delived Wednesday via UPS tracking site. I cant forsee any problems here on out. Good Work!!
Anthony
6/29/2009
I ordered a trailer hitch plus electrical connectors and bike rack. They arrived in 3 days, and installed as easily as the online video showed. I did need to “chase” two rusty threads in the bottom of my car before installing the trailer hitch. etrailer.com met all of their promises with my order, and I would recommend purchasing a trailer hitch and bike rack from etrailer.com.
Mike
6/29/2009
Excellent service. Very knowledgable about the product and what I needed. Will tell my friends about you.
Randy
6/29/2009
Shipped was done in less then 4 hrs out the door. Wow thats service.
Ron
6/29/2009
The hitch I ordered for my Suzuki Grand Vitara was a snapto install. It took longer to unpack and get my tools than it did to install. Very pleased with product and service. So easy even an old dude can install it.
Bob
6/28/2009
Absolutely flawless...Excellent website, perfect and constant communication right up to the moment that the item arrived at my door only two days after I purchased it! Would buy again from Etrailer.com in a heartbeat. I am very impressed.
David
6/28/2009
I have a 2003 F-150. The truck did not have the towing package, only the 4 wire connection for lights. I bought the 4 wire to 7 wire conversion kit and it literally took me 5 minutes to install. Didnt have to cut a single wire. The dealer wanted $130 for the same wiring harness. Save yourself the headache of cutting and splicing wires, just buy it.
Francis
6/28/2009
Mirrors installed in seconds, literally seconds and they look close to stock.
Stewart
6/28/2009
I ordered my new Hitch on the 23 of june shipped the 24 of june and recieved it the 26 of june and I live in the middle of the Pacific Ocean in Hawaii. The product was perfect and the service was beyond great. This is my second time buying from etrailer and I will always shop at there store. My order was shipped USPS which is half of the cost of the other carriers. Aloha!
Carroll
6/27/2009
I recieved my trailer hitch in less than 48hrs. Really quick service compared to other websites, and a whole lot cheaper.
Daniel
6/27/2009
I received the brake controller I ordered promptly for a good price and installation and setup was easy. It works great. I will do business with etrailer again as needed.
David
6/27/2009
This was a satisfactory transaction. etrailer.com had the needed parts in stock and delivered them promptly so repairs could be made at my earliest convenience.
James
6/27/2009
This was probably the easiest online/phone sales purchase I have ever made. The Customer Service Rep was probably the friendliest and most helpful phone rep I have ever spoken with. She was very knowledgeable about what I was needing and made it so easy to get what I needed. The shipping time is great as well, I was looking at 8 to 10 days everywhere else where I should receive my hitch from etrailer in just 3 to 4. I just want to say Thanks Again and will gladly call her next time a towing need comes up.
Jeff
6/27/2009
Took advantage of the free shipping, and the hitch still got here fast. Working by myself, I still managed to get it in about 35 minutes. This is my second hitch purchase from etrailer and I would not hesitate to purchase from them again. Good job!
Justin
6/27/2009
Thank you. The hitch and bike rack that I purchased from you arrived on time and was exactly as specified. The installation was just as easy as your add described and the one minor issue of a cracked hitch cover was quickly taken care of by your excellent customer service team.
Ted
6/27/2009
The details of all the equipment was fabulous! I purchased the 4 carrier bike rack and enjoyed the video portion of the description. I would definetely return to the site to buy other items!
Derek
6/26/2009
My experience in purchaseing a trailer harness from etrailer was great. thank you.
Donald
6/26/2009
Perfect !! Finding what I needed on the website is very easy, I was updated with order & shipping status. Products purchased matched the description so thre was no fitment problems. Will save this store in my favorites to use for future purchases or repair/replacement parts. Thank you for a great online experience!
Jeffery
6/26/2009
There shipping is very fast.when i got the brake controller adapter for my chevy silverado,it took me about 5to7mins. to install. only because i could not remember which one of the plugs i needed to plug in to.once i figured it out it was very simple.i only needed two zip ties to complete the job.
Ken
6/26/2009
Easily found the hitch I wanted. User friendly website. Instructions and mounting harware included. Great price and quick delivery. Definately will buy from you again. Thanks!
Mark
6/26/2009
I ordered the hitch on Wednesday and it arrived on Friday. After my morning bike ride, I wil have it installed and start my boat search. As always, your staff is very efficient and not like some other companies.
Michael
6/26/2009
This company was friendly, helpful and the product I ordered came fast and was exactly what I ordered. I would highly recommand etrailer!
Phillip
6/26/2009
Great, I received it quick, everything was there and I put it on the car last night. I was able to install this without removing the bumper facia as directed in the instructions. I simply used the reinforcement plate as a template from within the spare tire well.
Roger
6/26/2009
The human written email response to the order and a follow-up email telling me when the product would arrive adds up to excellent customer service. I definitely recommend this company and Ill use them again for my hitch needs.
Steve
6/26/2009
I ordered a wiring harness and replacement hardware kit, both items being next to impossible to find anywhere in my home town. The prices were outstanding and the ordering simple and service prompt. I received a call within a couple of days to clear up my mistake on a part number and the order was shipped and received within a week. The directions made et easy to install my hitch and harness within a couple of hours. Thank you, I will definitely use etrailer.com for all my towing accessory needs and recommend you to my family and friends.
Carl
6/25/2009
I received my order today. Wow, the parts are even better than I thought they would be! That coupled with fast shipping has earned you a customer for life. I will highly recommend your company to any of my friends you need your products.
Dale
6/25/2009
I ordered an adapter for my the receiver on my trailer hitch to change from 2 to 1 1/2. Andi took my order on a Saturday and informed me I should receive it in 5-10 business days. I received it the following Thursday. I am impressed with the shipping. The product was just what I needed. And the price was right. Thanks!
George
6/25/2009
Hitch arrived withina week. Installed in about 20 min and did not have to jack up the car.
John A.
6/25/2009
The reps I spoke with were all very knowledgeable, patient and gave terrific advice. They made this shopping experience a cinch. Also, the order info and shipping info via email were very prompt and the web site thorough. I would give this company a very high recommendation to everyone.
Karen
6/25/2009
I have bought a couple of things from etrailor.com and have been very satisfied. Their communication is top notch wihich is important to me. I will continue to buy from etrailor.com and recommend you do the same.
Lyle
6/25/2009
Most excellent customer service. I needed a trailer hitch quickly for a newly purchased car. I was leaving for vacation in 4 days and had to have it installed before I departed. The hitch was not available locally at the usual establishments. A mere phone call to eHitch and the customer service rep,had my order,2nd day express shipping, confirmed stock availability, and walked my order to the head of the line. The rep confirmed all of this with an email and a link to track the shipping. I will receive the hitch this am, right on time. Customer Service and knowledge sharing is a powerful differentiator in todays competitive world. eHitch has both.
Michael
6/25/2009
Of the multitude of on-line purchases I have made through the years, etrailer.com has surpassed them all in communication, speed, and quality of product. I would absolutely and positively recommend this site for any trailer related purchase. Thank you etrailer.com.
Peter
6/25/2009
Excellent customer service, great price, free shipping, prompt shipping... order was complete and correct!
Philip
6/25/2009
My experience was exceptional. Fast shipping, good parts. awesome job!!
Scott
6/25/2009
Hands down one of the best companies I have ever had the pleasure to do business with.
Stacie
6/25/2009
Great price, great service, and arrived a day early. Goog Job!
Timothy
6/25/2009
I searched online for abour three hours looking for a good deal on a trailer hitch. I found this site, located the hitch I needed and wiring cheaper than the hitch alone on several sights. This also included 3 day delivery. Thanks for your low prices, I will shop at e-trailers.com for future needs.
Brian
6/24/2009
I ordered a bolt-on custom hitch and lighting kit for my Hyndai Tucson. Installation was as advertised...very easy. I would recommend having a friend help. Two of us completed the installation in about a half hour. The lighting kit was a snap to complete. Im very happy with the products and customer service.
Dan
6/24/2009
Items arrived last Thursday. I'm installed these already without any issue. Thanks for the service and quality products.
Dean
6/24/2009
ive made a couple of purchases from etrailer and must say this is probably the best company ive dealt with so i want to say thank you for all your care you have given me and i recieved my parts very fast
James
6/24/2009
I am extremely pleased with my experience with etrailer.com. The order was placed on a Sunday and arrived on Wednesday! Everything was exactly what I ordered and the prices were great. Deal with confidence when dealing with etrailer.
Jeffrey
6/24/2009
This is my first experience with your company and I am not disappointed at all. In fact I am impressed with all your follow-up and customer service for such a small order. I am sure I will be ordering more from you in the future.
Kelly
6/24/2009
Great service! I placed my order on Fri night was able to call on Sat to make a change to the order. They called me on Mon to confirm my hitch size and shipped it out I recieved my order on Wed. I definately recomend this company.
Lanicia
6/24/2009
Easy shopping, quick shipping. A very enjoyable experience.
Melvin
6/24/2009
Everything went great...really quick delivery. installation video very helpful.thanks!
Mike
6/24/2009
WOW! What GREAT service! Best Price, Lightning fast shipping, and great communication.
Mike
6/24/2009
Speed of shipment was outstanding. Product looks to be well made. You have a well run company. Thank you.
Carl
6/23/2009
This is the best site for truck and trailer stuff. Great people to deal with, shipping is fast and quazlity of items is first rate. Returns are easy as well. Shop with confidence that you will be satisfied.
Dr. Russell
6/23/2009
We weren't quite sure which hitch would work best on our Prius, so I called etrailer and got a very knowledgeable and helpful person who quickly gave us the information we needed. He then took our order over the phone and the company sent us frequent updates and tracking information. The hitch and Thule bike rack arrived quickly. A very good experience. Thanks.
Fred
6/23/2009
You guys rock. excellent communication, nice price, great quality item, super quick shipping. An unbelievably good online shopping experience. Thanks again.
Jeff
6/23/2009
Those videos were the best thing for me.I went on tons of websites and E-trailer had the most info to help me make my decision. I got my rack w/in the week. I havent opened the box yet.. will on the weekend
Joanne
6/23/2009
The whole process was quick and painless, plus my order got upgraded shipping at no extra cost. They were prompt sending emails confirming the order had been placed and that it was en route. Very thorough. The product was just as advertised. I would shop with etrailer.com again.
Lance
6/23/2009
We were super pleased with the ease of ordering, the price, the Free Shipping and how fast the mounting plates arrived amd everything was there..We at Larrys Fishing would Highly Recommend etrailer.com for your needs..
Larry
6/23/2009
Great parts, reliable service.
Michael
6/23/2009
Very satisfied with ETRAILER. The degree of professionalism is excellent. What I liked the most was the speed in which the responded to my e-mails.
Robert
6/23/2009
I was really pleased with the customer support I recieved on a Saturday afternoon. The customer service rep is a true winner in my book. The hitch that I had ordered earlier that day was out of stock and she went out of her way to get it shipped directly from the factory. By the way, I needed this hitch really fast and as of today, Monday, it has shipped and I should get it in a couple of days rather than waiting for it to be shipped to them and then to me. By the way, did I mention that this hitch was half the price of everyone on the internet for the same exact hitch. Thanks the whole crew at etrailer for a truly great experience ordering online. You surely dont see this everyday. Thanks!
Bill
6/22/2009
Great experience. Hitch install was a snap. Fast shipping. I priced a shop to have one installed and they wanted $350 for the same thing. About 40 min. to install or less.
Claude
6/22/2009
eTrailer.com is very efficient with their internet business. They took the order, kept me informed of the progress and completed the order as was defined during the ordering process. They let me know that one item would be backordered. They sent the back ordered item the same day they received it into the warehouse. The internet purchase experience was a very good experience.
Curtis
6/22/2009
I had a great experience. I purchased a Rola 2 bike rack that I received in 3 days. I am completely satisfied. Thank you etrailer.
Don
6/22/2009
The staff at etrailer were very helpful and the quality of the hitch was top notch.
Francis
6/22/2009
Received the hitch and accessories extremely fast delivery!!!Hitch installed in about 20 minutes and the electrical harness about an hour. The Curt hitch is quality and I am very happy. Thanks!
James
6/22/2009
This was so easy. etrailer got my hitch to me in 3 days just in time for my family trip. Also, was just as easy to install as they said. A+++
Jeremy
6/22/2009
Sure the online ordering was easy, but the support like installation videos was absolutely on the mark. My install took a total of 20 minutes, smooth as silk. etrailer.com rocks! I bought a hitch and a cargo rack for the price a local installer wanted for the hitch alone. Thanks!
John
6/22/2009
Fast friendly service!
Mike
6/22/2009
I just wanted to let other shopers know how pleased Iam with the service I have received from etrailer and the swiftness of how fast they processed my order and the followup information they have sent me on my order. I will definitely use their services if I need any other products for my trailer or vehicles.
Robert
6/22/2009
I called around trying to find the best price and make sure i was ordering the correct parts for my trailer. The CSR was fantastic, making sure the parts i ordered were the correct ones so I didn't have to send anything back. The parts work great Thank you. Dedicated e trailer shopper
Steve
6/22/2009
Very Quick to ship, Super product. Super service.Easiest hitch I ever put on.
Bill
6/21/2009
Great site, love the detailed pictures and videos of the products and install. keep up the good work.
David
6/21/2009
Well, I was very impressed with the quick delivery and the installation of the etrack went very smooth. Took the trailer with bike loaded for a spin and was very pleased. Great products look forward with doing business again.
Greg
6/21/2009
Fast delivery, good prices,very satisfied with the company and products.Everything was in order and organized. Will shop again.
Igor
6/21/2009
2 orders with no problems prices are ok. you have come to the right place to shop. 5 out of 5 stars
John
6/21/2009
Hitch was easy to install, etrailer video answered all questions. Great price and free shipping makes etraile a great value.
Kevin
6/21/2009
Etrailer has been a great source of specialized trailer products. Ill be visiting your online store again soon!
Patrick
6/21/2009
Good prices, terrific service, ultra fast shipping. Great follow through. One of the best websites I have ever ordered from.Would definitely buy from again.
Robert
6/21/2009
Purchased online, transaction was easy and straightforward. Quickly received e-mail confirmation of order. A follow-up e-mail that it was in stock, and another e-mail that it was shipped the next day, I ordered online in the evening. Arrived quickly. Overall, very pleased with etrailer and the purchase.
Benjamin
6/20/2009
Good service. Item arrived a day sooner than expected. Installation of the T-one Wiring Harness took 30 minutes from start to finish. Will definitely order from them again.
Delbert
6/20/2009
Received my Tekonsha Prodigy brake controller in less than 48 hours after I ordered it. I also ordered the plug-in adapter for my F-150 and had the unit installed in 14 minutes. I spent more time deciding where to mount the unit than I did actually mounting it. Great service, great product!!!!!
Don
6/20/2009
Impressed with the very fast shipping and care in packaging. Hitch is well made and installed quickly. Thanks for your great service.
James
6/20/2009
This was my first order that I have placed with you. I was very impressed with your company from the ease of ordering online to how quick the order was processed and shipped. I will use you again and will pass the word to my friends of your company. Thanks!
Robin
6/20/2009
Extremly satisfied with your sevice.
Dan
6/19/2009
My order was processed and shipped very quickly.
Denis
6/19/2009
Wonderful service from these folks at E-trailer. They helped me make sure the fenders I ordered were the correct size and kept me informed on the status of the special order. I look forward to doing business with you again. Thanks.
Doug
6/19/2009
Absolutely outstanding service. I ordered my hitch on regular ground shipping and it was there in two days! Installation was simple, and I had never installed a hitch before. Etrailer actually is the only place that even carried the particular hitch I was looking for. Thanks so much for the great service. I will be making everyone buy from etrailer.com!
Garan
6/19/2009
Ordered the Sportrack 4EZ one week ago. They offered free shipping then upgraded to 3-5 day for free. I got it in less than a week! Arrived new, original packaging. Excellent product, excellent service.
Jeremiah
6/19/2009
I recently made my second purchase using etrailer. I want to commend you on your customer friendly and technically informative web site, the value pricing on your products and the super fast shipping. I wish all e-commerce sites were even half as efficient as etrailer.com. Thanks and keep up the good work.
John
6/19/2009
WOW I love all the cool toys thanks!
John
6/19/2009
Awesome simply awesome! It took less than 2 days to get my order fifth wheel rails,brackets,and a prodigy controller.
Kevin
6/19/2009
Great company to deal with. Still can't believe I received my trailer hitch so quickly. Thanks to everyone involved.
Larry
6/19/2009
Great service, my harness hooked up in less than 1/2 hr. Thanks.
Michael
6/19/2009
You guys give good service. You seem to have everything in stock and ship quickly. UPS seems to get stuff to me quickly as well. Andi spotted duplicate orders and allowed me to cancell the second order. Great job!! As the kids say, you guys rock!
Paul
6/19/2009
Found the parts I needed with ease, and affordable as well.
Randall
6/19/2009
Fabulous service. 4 day transaction start to finish. A+++
Sandra
6/19/2009
You know it's going to be a great day when the BIG BROWN TRUCK pulls into your driveway. He did yesterday and brought both orders from you so I can get the axles back under our trailer. Wish all trailer parts suppliers were as heads up as you guys. Thanx!!!
Steve
6/19/2009
My stuff was shipped quickly and arrived in great shape, again. Thanks!
Todd
6/19/2009
Your website was easy to navigate. Tracking info was timely . The hitch was delivered prompty. What more could I want?
Wayne
6/19/2009
It was easy finding what I needed. Etrailer.com was able to get my hitch shipped out the same day I ordered it. That was awesome. I will let everyone know how good the hitch is when I get it.....
Dustin
6/18/2009
Great selection and great service. Ordered with priority shipping and got them in 2 days in time for vacation.
Eric
6/18/2009
Great communication. Several e mails with in a couple of hours, regarding shipping and transit numbers.. Very good over all.
Harry
6/18/2009
What a company. Very good communication, i got the part asap.Thank tou for your service.
Howard
6/18/2009
The Web site was easy to follow and nice looking. And the service was great. It was a surprise to hear that shiiping was upgraded at no additional cost to me. 2 days is really nothing, but it was the thought that counts. Ill recommend this site to my Hitch friends.
John
6/18/2009
Great website - easy to assess the products and the best prices and selection - better than any store in our area or other sites. We received our purchase really quickly too. Our cargo carrier looks great - cant wait to use it on our vacation.
Jonathan
6/18/2009
The hitch is so awesome! It looks even better in person than in the pic!! I apreciated the immediate receipt and update of my orders tracking number. Definitely a pleasant buying experience.
Loni
6/18/2009
I placed my order at about 9PM and it was on the truck heading my way the next day. Unbelievably fast. I haven't installed the hitch yet, but it looks to be high quality and well built. I'm pleased.
Michael
6/18/2009
I went with the standard shipping5 to 7 business days and they went above and beyond that on their own and gave me 3 to 5 business days shipping. good job etrailer.com.
Mike
6/18/2009
Great experience thanks!
Rick
6/18/2009
Highly recommended seller. Great Merchandise, Great Communications and VERY FAST SHIPPER. I would definitely buy from this seller again in the future.
Stuart
6/18/2009
My experience with etrailer was good. Found the website after doing a search for luggage carriers. Process was very easy for searching and checking out. Received numerous email regarding the status of my order.
Tim
6/18/2009
I got it two days after ordering it and couldnt be happier with the product.
Todd
6/18/2009
Great site. Very easy to use and get the right part. The hitch I ordered was a perfect fit. The online video instructions were great. I actually installed things in the time they suggested.
Adam
6/17/2009
I'm very satisfied with the online process and receiving emails and tracking information. This was my first time buying from etrailer. I will definitely buy something again. Thanks.
Allan
6/17/2009
Thank You so very much for the fast response & critical info. Know that I will continue to reccomend your company in the future. I am so glad I found etrailer.com. I did extensive searching & comparisons. etrailer.com did indeed have the lowest price, the absolute fastest shipping & was a magnificent transaction with no surprises. They had everything I needed & shipped the same day that I ordered. I will continue to deal with them for all my trailer needs & would highly recommend them to all my friends & associates. The customer service, videos & prices are far superior to anyone I have dealt with. Thank You again.
Bobby
6/17/2009
I am pleased with the items I ordered and I received them a day earlier then was expected. When I need parts for my trailer or truck again, This is the place I will shop. Thank You Etrailer for a good shopping experiance.
Carlton
6/17/2009
Friendly people, great to deal with, fast shipping. Have always been very satisfied with their products. Customer satisfaction is definitely what they are about.
Dan
6/17/2009
I called to ask a professional about what i wanted to order The girl that answered knew the product very well and All the girls were real helpful .i ordered it this morning and its on the way this evening .I will be calling again soon thanks!
Gilbert
6/17/2009
I had a great experience the last time I ordered a hitch for my Nissan Xterra from etrailer. So when my wife said she wanted a hitch for her van I knew where to go. Thanks!
Jesus
6/17/2009
Recieved my order on the 3rd day after placing order. 07 Pontiac Vide, Draw-Tite hitch & custom T wiring kit, So easy, a Cave Man could do it.
Larry
6/17/2009
I was extremely pleased with my order, the parts are exactly what I asked for, and my order reached me on the next day with standard shipping. I was updated on the status of my order twice. This was some of the best service I have received from an online store.
Matthew
6/17/2009
My order came in time and my husband was able to install the hitch. We are very happy with the product.
Patricia
6/17/2009
The experience so far has been great service.
Sheri
6/17/2009
Great service, everything showed quickly, good instructions and installed as they said. Highly recommend etrailer!
Anthony
6/16/2009
Best service i have ever had buying online. correct parts were received and shipment arrived in three days. 5 star.
Blake
6/16/2009
Thank you so much for the great service. I will definitely use your company in the future for any products that I will need, and I'm sure I will! Your company was the only place I could find what I needed, and I will remember you making my life easier for something I had to have in such a short time. Thanks again!
Cheryl
6/16/2009
What sold me on etrailer immediately were the very informative installation videos. When I finished with those, I went directly to their site for my purchase which I found was simple and quick. I would not hesitate to buy thru etrailer again.
Dennis
6/16/2009
Great service, great product, great and easy fit.
John
6/16/2009
Friendly talk,Good staffs , Excellent services. I only paid UPS standard delivery to Canada. Ordered Friday June 12-2009 .Received Tuesday June 16-2009.
Kim
6/16/2009
Process is very smooth and quick. Got accelerated shipping. My friends tell me Ill be very pleased cant wait.
Rob
6/16/2009
And, just when I thought you guys couldn't do a better job at customer service, the I received the hitch THE NEXT DAY! I cant tell you how much I appreciate such great customer service. Other online stores might sell the hitch I bought, but they can never match your customer service. If I ever need anything hitch or carrier related again, Ill be back! Thanks.
Sarah
6/16/2009
I was a first buyer and found etrailer just to work with. They help me decide which bike rack would best serve me. Thanks!
Thomas
6/16/2009
Were RV dealers and find we can get products from Etrailer faster than our wholesale distributors in many cases. Also with free shipping the cost much of the time comes out to be less. Great prices, great service, fast shipping and excellent follow-up. A first class operation in my opinion. Thank you ETRAILER!
Wayne
6/16/2009
Very pleasant on-line shopping experience. Everything was as described and it was shipped promptly and arrived here much earlier than I would have expected. They did a good job.
Bill
6/15/2009
Very good company to deal with. Very fast shipping and they responded to my questions promptly. I would definately use them in the future.
Dewey
6/15/2009
Awesome service.
Diana
6/15/2009
We were delighted with the service and the fast shipping our item had! We expected to wait 5 to 7 business days because we chose the cheapest way, but it was here in 2 business days! We will certainly refer ETrailer to all our friends and family! Great Job!
Diane
6/15/2009
Thank you for the great service.I ordered on Monday and found the box on my door step Wensday. As a result I told a co-worker about my experience and he is going to order the same Odyssey Brake Controller.
Eric
6/15/2009
Thank you very much for the quick service, I am looking forward to receiving my product and I loved your website. I had already made arrangements with my local garage to order in a hitch and install it, but finding your website and the video changed my mind and saved me about $150.00. Thank you and etrailer for being there and for having such a nice presentation.
Harry
6/15/2009
My order was handled in a good proffesional way, answered question that I had about installation of the hitch and your rep seemed to know the correct answeres for my queations and made suggestions that I had not thought of. Thanks!
James
6/15/2009
Great service and great products, I got my order in just a couple of days and installation was easy. Ill be sure to recommend etrailer.com to my friends.
Michael
6/15/2009
The best experience I have had on the net. From the most well laid out and complete web site, to the extremely fast order filling and shipping. I will be back.
Mike
6/15/2009
Just wanted you to know that seldom do things go as planned, but your hitch went in as described and with no problems whatsoever. So unusual these days to have an online shipment from a store be as you had hoped.
Randy
6/15/2009
Fast courteous service, great products and reasonable prices. What more can you ask for?
Stanley
6/15/2009
I ordered a hitch for my E250 Van on Monday, it was shipped on Tuesday and I received it on Friday. The free shipping saved me almost $40. The installation instructions were very clear and all of the holes lined up perfectly with my frame. I added a finishing touch by undercoating the bolts, etc. Thank you for representing and supplying a great product.
William
6/15/2009
Like thier products. Bought a custom fit hitch for my Element from them. Installed in 20-30 mins, perfect fit.
Jerome
6/14/2009
This is one great company to work with. Every time something to do with my order was done, I was notified. Less than 10 minutes after the order, I received varifcation. Just a little over an hour from the time I placed my order I was sent a confirmation. At 8:34 A.M. Sunday morningLESS THAN 24 HOURS LATERI was sent notice that the order was on the way. ON A SUNDAY! And if the prices can be beat, I havent found it yet. Keep up the good work. You definately have a repeat customer.
Tim
6/14/2009
I was impressed with the service and the product and have recommended them to a friend already, thanks,
Tom
6/14/2009
I've been buying from e-trailer for years. Transactions are always quick and easy. They seem to stock most of what they sell because Ive never had n order that took more than three or four days to receive from the date I ordered it.
Tom
6/14/2009
What a nice little hitch for my Honda Accord. Went on perfectly, and only took about 30 minutes. The wire harnass only took a few minutes. What a an absolute pleasure to have all of the holes etc. match perfectly. Would I recommend purchasing from etrailer, you bet I would.
Tom
6/14/2009
Installation of my new Prodigy brake controller was a breeze. I've never wired a brake controller before. I was very concerned because I installed it in my new 2009 GMC Sierra. Your website gave me step by step instructions for wiring, placement of the unit and wiring information at the vehicle fuse box. Also buying online can be worrisome but etrailer is VeriSign Secured and is a Tekonsha Authorized E-Commerce Dealer. My order was processed and received in 4 days at the bargain shipping price.. I would highly recommend etrailer to anyone with trailer needs.
Bryan
6/13/2009
THANK YOU SO MUCH - I WILL TELL ALL I DEAL WITH YOU OF THE KINDNESS OF YOUR CORPORATION.
Danny
6/13/2009
Bought a Draw Tite hitch for Odyssey. The shipment was fast and packed well. The bolt holes are precise. The installation was very straight forward.
Kening
6/13/2009
I bought a Hidden Hitch a Santa Fe. It was a breeze to install. It was shipped in a sturdy box so it was well protected. MO is not that far from TX but I do think I got it fast.I ordered it on June 9 and got it June 12. I didn't pay for express shipping they just sent it out super fast.
Margaret
6/13/2009
Very impressed with this company. Very fast shipping too. Easy installation of wiring harness with online how-to video. Thanks etrailer!
Michelle
6/13/2009
You customer service rep was great and the hitch fit well. The fast standard shipping even better. Thank you!
Roderick
6/13/2009
Ordered a Reese fifth wheel hitch late afternoon on a Wednesday and received it on Friday. The order ws placed at 4:00 pm & went out that day. I was worried that it would not fit but everythin was perfect. With the free shipping I saved myself at least $700 from what I would have at the local store. Thank you!
Allan
6/12/2009
I am new to etrailer and so far it is awsome!
Anthony
6/12/2009
This hitch was just like the description and the video described it prefect simple to install GREAT!!!
Charles
6/12/2009
This is to easy !!
Louis
6/12/2009
I'm very satisfied with the quick delivery and both the hitch and wire harness worked perfectly. Thanks!
Robert
6/12/2009
Ordering the cargo carrier bag was very easy and it was shipped immediately. The price was great too.
Roger
6/12/2009
They sped up my shipping at no extra cost, contantly sent emails to update me on the order status I really felt I was getting looked after. Great customer service. And the Brake controller was awsome too!
Ronald
6/12/2009
I ordered a hitch from etrailer last March. They got it to me fast and in good shape. I ordered a bike rack from them, even though I found another lower price at another vendor. I replied to my order confirmation with the link to the other vendor and viola! Instant rebate to my card! Oh, and the rack arrived fast and in good shape. I have just ordered another rack from them for my wifes roof mount. These guys and girls are great!
Andrew
6/11/2009
Great everything worked as advertised. In this daya nd age thats a good thing.
Bill
6/11/2009
I purchased a hidden Hitch for my wifes honda. It went on perfect just as advertised with no drilling and mounted in less time than was advertised. I like it so much I ordered another hidden hitch for my honda. Ordering and shipping were the best. Thanks.
Billy
6/11/2009
Very fast shipping. Lowest prices on the net.
Cynthia
6/11/2009
I ordered a Reese Strait-Line weight distribution hitch from etrailer. The order was processed promptly and they provided me with timely status on the shipment. Their prices were by far the best I was able to find anywhere locally or on the internet.
David
6/11/2009
I purchased a brake controller kit for our Tahoe and it worked perfect! This was my first install and etrailers installation video for my type of vehicle made it simple - in less than 15 minutes I was done and driving down the road testing the trailer brakes to set the power level. I researched several websites - they also had the best prices. I found an online coupon code and saved over $5 on my order. Shipping was very fast. I will make future purchases and recommend etrailer to others! Thanks etrailer!
Earl
6/11/2009
You guys are the best. I called customer service to place an order and talked to one of your customer service reps. She knew the products and knew exactly what I needed. Great customer service and so far it has been a pleasant experience. I have received two emails in two days telling me exactly where my order is. Thanks etrailer.
Fred
6/11/2009
The products arrived on time. The bike rack works great! Your site has the best pictures of the products, taking the guesswork out of your purchase.
Glenn
6/11/2009
Super fast delivery. Good instructions. Easy and fast installation. Great price. Very satisfied.
Jaime
6/11/2009
My on line shopping experience was great. I enjoyed the video demonstrations in addition to the written descriptions. Items were shipped quickly, arrived on time, and were well packed. All items were exactly as described and function flawlessly. Thanks for another easy purchase.
Joseph
6/11/2009
Ordered a trailer wiring kit, and it was exactly what I needed. And I recieved it within two days even though I only paid for the cheapest shipping. I will use this site for all my towing needs.
Joseph
6/11/2009
Smooth operation. Bought a trailer hitch and bike rack. Fast service, good communications. Everything came UPS in one big box, good packaging, no shipping damage. Only problem was with the hitch installation. Should have chased the threads with a tap before installing the bolts, may have been some undercoating in the frame nuts, but managed to get it all together, all necessary hardware and instructions included too. Good quality stuff! Thanks.
Kenneth
6/11/2009
Thank you so much for shipping my order so quickly, The product was received in time for my son in law's b-day. He really like the Cowbiys hitch cover, and was pleased with the quality. Thank You again so much.
Linda
6/11/2009
I can't believe how great the service is...from sales to customer service everyone was beyond helpfull. They are also quick to honour there price match promise!!! Thanks again.
Scott
6/11/2009
WOW, what can I say.. fast, efficient,easy tracking shipment. All at a very reasonable price.
Terry
6/11/2009
I had been looking for a trailer hitch which would match my vehicle tow weight 5000 lbs and I was finding every thing but that capacity. I stumbled across the etrailers web site and low and behold they had the perfect match. I placed my order on a Sunday and received the hitch on Tuesday. It took all of 15 minutes to install and I am really please with the hitch. I would by from these guys again!!!
Tim
6/11/2009
I was very suprised when I received the second message about my shipment. I am amazzed that you upgraded the delivery time, and still shipped it the same day. I have gotten things from etrailer before and will continue to do so. Thanks!
Vanoye
6/11/2009
I will order for etrailer.com again and tell my family to. The customer service was very friendly and helpful. I also like how fast my order was shipped - within 4 hours!
Ashley
6/10/2009
Thank you for great prices i have checked other sites. at least 30 dollers more. the day i got the hitch we installed it on the ground. it was so easy shipping was on time. customer service was great. i will shop here and so will my friends. thank you.
Charles
6/10/2009
I was very impressed with the level of communication on my order. I was notified when the order was received, being processed and shipped. They even gave me a free shipping upgrade. The price on the wiring harness was the lowest I could find and the part was as described. Great experience, will use them again.
Dane
6/10/2009
Excellent! I will definitely use etrailer again; the customer service has been great!
Duane
6/10/2009
Great prices and quick delivery. Hitch Hunter made finding a hitch easy.
Fred R.
6/10/2009
Really liked the ease of finding what I needed and ordering it. Received my hitch within 3 days. Liked the instructions that came with it and also those that were on line. Loved the free shipping with order. Nice job, hope to deal with you again. Will definitely recommend you to other people.
James
6/10/2009
This is my 3rd experience shipping with etrailer and it's one of the best sites I visit. All my orders are shipped promptly and are folowed up with emails informing me when my item was shipped along with a tracking number. They have a great website that shows video installations of the products your thinking of purchasing. If you have a truck, SUV, or just need a bicycle rack then this is your place to shop.
Joseph
6/10/2009
etrailer has a very informative web site, much more than others I have seen. Ordering was straightforward, product ion was very good, and I received the product in a very short time with standard shipping. Highly recommended.
Keith
6/10/2009
Wonderful service. Every contact was so nice and the item is out for delivery today! Several days sooner than expected. You have earned a new loyal customer. Thank you!
Kurtis
6/10/2009
The cargo carrier that we purchased solved the significant problem of needed transport storage of our Advanced Elements Convertible inflatable Kayak and the 4 wheel cart that we use to move the 16 inflated kayak from our motorhome to the waters edge. Service was great and shipping was as stated.
Larry W.
6/10/2009
This is one of the easiest trailer hitch to install and looks good on the back of my car. Very well made.
Letha
6/10/2009
etrailer shipped my hitch and harness the same dayeven with Free Shipping and provided the tracking number. Excellent Service. Very responsive and greatly appreciated.
Marc
6/10/2009
Once again fantastic service. Item shipped the same day and arrive 2 days later. Great servive, keep up the great job !
Michael
6/10/2009
Absolutely better than any experience I have had in a very long time. The rep was prompt, polite, and very professional. She had the answers to all of my questions, handled the order with grace and ease, and immediately followed-up with an email confirmation. And then, I received shipping confirmation in minutes. So far, you have outperformed my expectations! Thanks!
Philip
6/10/2009
Etrailer.com really came through for me. Lack of planning on my part DID constitute an emergency on theirs. My order was shipped the same day and received on time for my trip. Thanks etrailer!
Scott
6/10/2009
Your staff was very helpful and seemed to go out of there way to help me. With this kind of staff I'm sure your company will do well in hard times. Thanks again.
Wayne
6/10/2009
Great bargain, super fast shipping. The new hitch fit perfectly and the installation was well thought out and easy to accomplish. *****rating!
Bob
6/9/2009
Thank you for the prompt shipping/delivery of my 2 orders. Your website is easy to use, well organised and communication is excellent. Will recommend you anytime. Merci!
Boucher
6/9/2009
I have purchased trailer parts several times through etrailer, and I have been completely satisfied. I am impressed especially with regards to customer support and service.
Caleb
6/9/2009
Great shopping experience - quick delivery. Very nice hitch - fit perfectly!
Charles
6/9/2009
Very easy to find what you need for your vechile. What sold me was the video on how simple it was to hookup the brake controller. Thanks!
Clarence
6/9/2009
Very nice website. easy to find what you need and lots of info or pics to describe. One the best sites I have ever been to. Awsome!
Doug
6/9/2009
This was my 9th transaction with etrailer and I have always been extremely happy. I cant believe how fast they got my order out the door. I'll definitely be back.
Eric
6/9/2009
Unlike a lot of online shopping, etrailer gives you EXACTLY WHAT THEY PROMISE. Their site is easy to use. They send regular emails updating you as to the status of your order. They ship it quickly & it arrives quickly. After my previous experience with them I wont hesitate to order from etrailer.com. This is what all online purchasing should be like! Well done!
Eric
6/9/2009
Wow - shipping was fast. I ordered on a Thursday and it arrived on Monday with free shipping! The hitch was boxed very well.
Eric
6/9/2009
Thank you for all the assistance and this is a great customer service!!
Libor
6/9/2009
This was my first order from etrailer.com. I was very impressed from start to finish. I received confirmation of my order within seconds. Within minutes someone confirmed my order was in stock and would be shipping within 24-48 hours. I then received a confirmation once my order had shipped. Very efficient, very thorough. On top of all that, the pricing was very competitive. I wont hesitate to be a repeat customer. Thanks.
Mark
6/9/2009
Excellent assistance with selecting the right equipment. Staff was very knowledgeable and friendly, and helpful with tips on how to get the shipment out fastest phone vs. web. Havent received shipment yet but so far so good.
Raymond
6/9/2009
They took good care of me and ship my order with in 24 hours turn around. I also added more stuff in a last minute and was abel to add with out paying another shiping. Thanks guys I would tell my friends about etrailer.com.
Rich
6/9/2009
I ordered my roof rack at night and it was shipped before I woke up the next morning...etrailer.com is a great place to buy from...
Adam
6/8/2009
Nice to deal with a company so responsive. Thanks I wish all other companies would follow your model!!!!
Dan
6/8/2009
Great hitch-easy hook up..., fast shipping, great communication and a good price... Great experience. Thank you.
Jayson
6/8/2009
Customer service could not be any better. Not only free shipping, but free expedited shipping. Fast shipping and frequent e-mail updates.
Jim
6/8/2009
Etrailer has been excellent. Their web site (with links to the right products related to the initial order), order handling, and on-line video installation guides have been outstanding. I will be turning to them for all my future trailering needs. A *VERY* satisfied customer, Michael
Michael
6/8/2009
This was the easy and convient. 3 days from order to pulling my trailer with my new hitch and lighting harness, saved at least $140 BUCKS.
Richard
6/8/2009
Great service,with attention to detail. I bought the Edge EZ chip for my Powerstroke and am on a trip in northern Montana and Idaho, it does what I had wanted it to do in the mountians. Thanks.
Robert
6/8/2009
Everything worked well. Exactly want I wanted at a great price and delivered in 3 days.
Ronald
6/8/2009
Recieved my hitch today. It was exactly what I ordered, fit great, installed easy with very fast shipping. A great company to deal with!
Steve
6/8/2009
etrailer has the best web site when it comes to selecting parts. Combined with an outstanding do it yourself library of videos. Why would anyone go somewhere else. Thanks, You guys are great!
Gabriel
6/7/2009
I always get nervous before ordering something over the internet. This experience helped ease my mind. Right after I placed the order I recieved an email confirming. The next morning I recieved an email that the parts shipped and there was a tracking link as well. The parts I ordered were delivered promptly. I will order from etrailer.com again. Thanks.
Jeff
6/7/2009
Great deal, got free FAST shipping...perfect fit. Just what we needed. Definitely recommend this company.
Will
6/7/2009
Great fast service, immediate email notice of getting the order, then the shipping, and tracking...and before you know it, its being delivered in your yard.
Claudia
6/6/2009
I received the lock by Friday ;) I will definitely be ordering again and recommending your company to my friends/associates.
Crystal
6/6/2009
GREAT!!! Well-designed hitch, quite a bit less expensive than anyone else I could find, quick and free shipping, 30 minute installation...what more could a guy expect. Wiring was easy and straight forward about another 45 minutes. I have your site bookmarked and will certainly start with you for any future purchases. Thanks.
Ed
6/6/2009
Ordered a trailer hitch and got it in five days.They emailed me to confirm order and when it would ship. Will order from them again !!! GREAT JOB THANKS!
John
6/6/2009
The hitch and bike rack fit my car exactly as advertised. The videos were very clear and helpful. Service from etrailer.com was excellent in my opinion, standard shipping was very fast. I would recommend etrailer.com to anyone needing a hitch or bike rack.
Jon
6/6/2009
Easy transaction, instant shipping.
Thomas
6/6/2009
The web site had a incredible amount of helpful information. Great installation videos. My items were shipped within a couple hours of placing my order. Great job and thanks.
Charles
6/5/2009
I wanted to thank you for the spectacular customer service. It's been a pleasure ordering from you guys and refreshing to deal with a company who has the best interest of the customer in mind. I'll definitely be ordering my next hitch from you guys. thanks again!
David
6/5/2009
My experience with etrailer has been great! I wished I would have known about them long ago. Just try to find a lower cost... Good Luck. Thanks etrailer for your professionalism and curtesy.
Dennis
6/5/2009
Very impressed. Fast shipping and great price. Installed in 20 minutes. Would do business again with etrailer.
Harry
6/5/2009
As always, these guys are greatest in order processing and customer service. This is the fifth or sixth trailer hitch I have purchased from etrailer.com , and somehow they do better each time on order processing. I am a Web design executive and you can take it from me that you will find no better site for ordering and no better back-office to fulfill and support the order. etrailer.com is a WINNER!!
Henry
6/5/2009
I ordered my hitch late evening June 2nd and received it June 5th. I was quite impressed.
Ralph
6/5/2009
I looke all over Dallas, TX could not find this connector. Found you called it was sent the same day you all are life savers.
Robert
6/5/2009
The price was right. All the things i purchased are by good company.The website was really good with the information on the product and it was very easy. The pictures of the products is what i really liked they were great with all different views. I will be puchasing more thing soon.
Robert
6/5/2009
I have placed several orders with etrailer.com and have never been disappointed. The online ordering is user friendly, notifications are provided concerning the order and tracking information is quickly provided. meerchandise ordered is high quality and prices are reasonable.Deliveries have always been made very quickly. I will order again and will highly recommend etrailer to anyone.
Thomas
6/5/2009
THANKS SO MUCH RECIEVED THIS MORNING, QUICK SHIPPING. GREAT PRICE
William
6/5/2009
Very happy with everything. Was informed of every process of my order.
Yahaira
6/5/2009
Excellent service! I received my order in two days, and was kept informed of the status along they way. I would not hesitate to buy from etrailer again. They know what customer service is all about.
David
6/4/2009
Ive shopped around for availability and best deals, and seem to always come back to etrailer. They've got me hooked.
Frank
6/4/2009
Excellent service, quick delivery, great price
Jerome
6/4/2009
I think the customer service rep I spoke with is the best customer service person I have ever had the pleasure of dealing with on the internet/ she is very competant, understanding& courteous. belief me the service i received from your place was excellant. and it does not go unnoticed. I really appreciate your kind of business.
John
6/4/2009
The 2 3/16 diameter round amber center-hole-mount reflectors are perfect. Really well made. Really reflective. Shipping to illinois was fast too. Ordered them Monday night and got them Wednesday.
John
6/4/2009
I really like the site. It is easy to use and convenient for someone who can not find the parts in stock locally. Keep up the good work.
Joseph
6/4/2009
First, I think the website is very good: easy to navigate, and very informative. Second, the service was excellent: response to email was quick and courteous, and delivery was fast.Third, the prices are very competitive- cheaper on most items I compared. I am very happy overall with my experience with etrailer. I will be a return customer and recommend etrailer to my friends.
Ken
6/4/2009
5 star service. I found a piece I needed for my camper in a hurry. The pictures of products allowed me to order the correct one. The customer service lady was very helpful in helping me get my order placed. I had part in hand in only two days.
Melissa
6/4/2009
Easy to place a order fast shipping.
Scott
6/4/2009
The service I received from etrailer.com was excellent.From the follow up emails,after I placed my order, to the delivery of my order ahead of schedule.They are very intent on having customer service as a priority.Great experience!
William
6/4/2009
Excellent communication and fast delivery!
Barry
6/3/2009
I got my part in two days, for no extra shipping cost. Excellent service, thanks guys.
Brian
6/3/2009
This is the second trailer hitch I have ordered from etrailer.com. Both shipped incredibly fast and free shipping!. Great price, great service.
Carol
6/3/2009
Pleasure doin business with you. Thanks for the fast friendly service, and quality products. Very informative site. Easy to use for us dummies.
Don
6/3/2009
If I had to order another hitch, I would order from here. I ordered on a Saturday, Monday was a holiday, and I got the hitch on Thursday. It was right and easy to install.
Donald
6/3/2009
The hitch arrived much earlier than I expected. You service is excellent. After viewing the installation video it looks like a piece of cake to install.If I need anything further I will definately shop etrailer.
Jack
6/3/2009
etrailer is great. I ordered a 4 bike hitch rack. It was well explained on the site,assembly of the rack and locking system were explained perfectly, it was simple. Will definetly use them again.
Joe
6/3/2009
Remarkable! The website was very easy and informative. The suggested accessories and the guides / videos provided online gave me enough confidence to realize that I could complete the task myself. The order was process with extraordinary speed and delivered much earlier than I anticipated. Once received, all the required materials and instructions were straightforward. The custom hitch for my MDX was a perfect fit!! Communication was great and the website was very helpful. Thanks for the excellent service.
Joshua
6/3/2009
I JUST WANTED TO SAY HOW PLEASED I WAS WITH THE SERVICE AND PRODUCTS I PURCHASED FROM YOU ..I HAVE BEEN WORKING ON CARS FOR OVER 35 YEARS ,AND I PURCHASED FROM YOU A HITCH AND WIRING KIT FOR MY 2009 MAZDA 6 WHICH I INSTALLED TODAY AND THAT WAS THE SMOOTHEST AND PROPER FITTING INSTALLATION I EVER DID,SO KEEP UP THE GREAT PRODUCT QUALITY AND SERVICE... THANKS FROM A NEW AND VERY HAPPY CUSTOMER
Kenny
6/3/2009
I ordered a front mount receiver for my 05 F150 and it was delivered in 7 days. It was easy to install and I did it by myself after watching the installation video. It took about 20 minutes to install.
Mike
6/3/2009
Very fast service. I received the shipment the next day after ordering it.
Shirley
6/3/2009
It was about as easy as it could be, it was easy to find what I was looking for and easy to order, overall Great experience!!
Terence
6/3/2009
Communication was great and the product arrived on time and in excellent condition. I even received a hitch tongue and pin which I did not expect. I would certainly purchase from here again!
Thomas
6/3/2009
Great service. Ordered Sunday and received Wed. Got updates at every step of the ordering process.
Tom
6/3/2009
Very helpful and answered all of my questions perfectly.
Tom
6/3/2009
Great internet shopping experience. Order shipped the same day and was upgraded to express shipping. Order arrived complete and in perfect condition. Would definitely use again. Thanks!
Bengt-olaf
6/2/2009
Fast Shipping, Very good Web pages, Called in order very nice talking to the person. Everything I could ask for and more. Happy Customer.
Clyde
6/2/2009
Awesome! etrailer is the answer to all my trailer needs! I found all the right wiring components needed to set up my Saturn Vue to be towed by my RV at prices that were very competitive. What impressed me most is the How-To video clips and the overall selection. Thanks!
David
6/2/2009
Your service was excellent and prompt. The information I needed regarding the parts was helpful.
George
6/2/2009
Package came shipped very secure and in a timely fashion. Free shipping was incredible for such a heavy and bulky item. Installation was a breeze with the instructions and a video they had posted on YouTube. I highly reccommend the company etrailer. Don't waste your time going to Uhaul and paying to get it installed be a man and do it yourself. It's not hard trust me I have no mechanical abilities at all.
Jason
6/2/2009
This was the easiest internet transaction I have ever had! The install took 15 minutes and fit perfectly. I cannot speak any higher of this experience. Keep up the good work and thanks!
Jimmy
6/2/2009
Thank you, your shipping is very fast and my bike rack is very good for my chevy venture.
Marie-claude
6/2/2009
Can't believe how fast my item was shipped... The same day I placed the order, unheard of. Thanks again etrailer.
Mike
6/2/2009
Quick service and shipping. I got one tail light assembly and it looks and works so well I ordered another for the other side. Thanks.
RJ
6/2/2009
Excellent Web Site - Very User Friendly. I called them about a question on the compatibility of their product with my vehicle and was very satisfied with their reply. Order procedure was easy and shipping notification was excellent.
Robert
6/2/2009
WOW this installation was as easy as described. The tail lights on Sportage popped off as the instructions stated. Unplug the tail light harness - and pug in the trailer harness. Just put the lights back together-really about 20-30 minutes for all installation. I would recommend Etrailer as they shipped in 2 business days-WOW WOW WOW!! EXCELLENT!
Chris
6/1/2009
I am impressed, your communications is excellent, 5 Stars, and speed of shipping, and availability of Tracking data first rate. I have not received my oreder yet, but know I will be more than pleased. There were many choice online, but reading the feedback I thought you were the most professional, and offered the best value, and quality. Add to that the excellent service, and I think I made the smart choice. This is what made America great, glad you are keeping the tradition.
Craig R
6/1/2009
etrailer - GREAT SITE - lots of products, lots of information about the products, and fast shipping!
Cynthia
6/1/2009
Your site is very user friendly. Items are easy to find, priced very competitively.
Danny
6/1/2009
This is my first time ordering from e-trailer. My order was shipped very quickly, it was very well packaged, and all the right parts were there the first time. There were no problems what so ever and I would definitely recommend e-trailer to anyone without any hesitation or reservation. All companies should do this good of a job with their customers. Very well done.
Joe
6/1/2009
I was very impressed with my order from etrailer,com. Fast shipping and a excellent product.
John
6/1/2009
On Saturday I ordered a trailer hitch for an SUV I just purchased. Of course, I forgot to order the wiring needed for the lights, so I called first thing Monday morning. Without hesitation, they worked it out so that I will now be getting everything on one order, close to the same time period, and all on one order so I save the shipping costs. I think this is a sign of a business that wants to treat their customers right!!! Thank you Etrailer.com!!!
Larry
6/1/2009
Thank you for shipping so promptly. There is not much you have to do to better my experience. Your communication and promptness is all a customer really wants and needs. Thank you and keep up the great work. By the way I already reffered your site before you even sent this e mail. My buddy really likes it as much as I do. Great site and great products.Thanks again.
Manuel
6/1/2009
This order was placed as a result of the way a recent previous orders handling was and it was placed as a result of doing what was expected on several previous orders. Have finally run across treatment offered in a common courtesy manner and at a fair price without having to haggle. This is the way it should be done.
Ralph
6/1/2009
Your customer service was great! My shipment arrived right on time and the fit was perfect. Id highly recommend you to my friends.
Scott
6/1/2009
SHIPPED FAST AND IT FITS LIKE A GLOVE, NO PROBLEMS AT ALL.
David
5/31/2009
Excellent service and quick shipping! Item and accessories arrived in great condition with easy instructions for install included. Thanks!
Jason
5/31/2009
This hitch went on without a hitch. 20 minutes tops with a hand from a friend to hold up the bumper. The product arrived in 2 days. The whole experience with this company was absolutely perfect. Great Job!
Craig
5/30/2009
Thank you. I had a great experience with a trailer hitch and bike rack for my 2007 Pilot. Good price, fast delivery. The online install video gave me the heads up that I needed a torque wrench for the install. That was great, because I was ready to go when the hitch arrived. Everything installed no problem. I will definitely recommend etrailer.com to anyone who needs accessories for their truck or SUV.
David
5/30/2009
Received my trailer hitch very quickly, and at a great price. I would definitely order from etrailer again. Thank for expediting my order, I was able to install it the next weekend.
Dennis
5/30/2009
Great products, quick shipping and competitive pricing. Got it all covered!
James
5/30/2009
I received my brake controller yesterday. The prices were exceptionally Good. The video on installation was extreamly helpful. I would highly recommend etrailer to all my friends. Thank you for all your help.
John
5/30/2009
Great. I ordered my hitch & it was here in 4 days. I installed it by myself in 3 1/2 hours. What a deal. If I need anything else I for sure will call Etrailer again. Fast Fast shipping. Great service. Thanks for the fast service.
Lon
5/30/2009
Shipping was super-fast, instructions included were detailed and the hitch was easy to install, and the folks at e-trailer were with me all the way. A great shopping experience!
Michael
5/30/2009
Quickly found what I needed, parts were less costly than I expected, instructions were good... could not ask for more!
Rex
5/30/2009
Your web site was very easy to get around in and the items I ordered arrived promptly. I appreciated having the installation instruction on line so that I could see what I was getting into prior to purchase. Overall, I am very pleased with eTrailer.
Allen
5/29/2009
I've never had a better customer service experience. The confirmation emails from etrailer were from real people, who were very friendly. I would recommend them again instantly.
Blake
5/29/2009
Great prices, fast shipping ordered on monday which was a holiday and got on Friday.Would use them again.Would recommend to anyone looking for hitch parts.
David
5/29/2009
This is the only way to shop! Customer Service was very helpful and knowlegeable. Your website is very easy to use. And you made it very easy to track my products. Plus they were delivered very quickly. Thank you very much, and I'll pass your website along.
Dennis
5/29/2009
I do not shop around when I need towing accessories This is the second hitch I have purchased and about the 5th time I have done business with etrailer. When I am asked about towing accessories I always recommend etrailer Thank You for your great prices and service.
John
5/29/2009
I have ordered a number of items from etrailer and I have not been disappointed yet. Your customer service is excellent. I called once looking for replacement bolts, washers for my hitch and everything was sent that day.I love the emails notices keeping me informed of the status of my purchase. I also find you website to be very user friendly and easy to navigate. I have also found your online videos to be very helpful. I was recently installing a wire harness for my Odessey van and saw the video first which made the installation very easy.
John
5/29/2009
I ordered a Magnaflow exhaust system for 08 Navigator. It was delivered just a few days later, installed on my truck the same day. Great service, faster than expected. The exhaust sounds great on my truck. I will be dealing with you again.
Larry
5/29/2009
Hey, I am very happy with my etrailer experience. I shopped around and found certain items that were better priced on this website. When I ordered one of those products, checkout was simple and I was advised right away that my item was in stock. On top of that, when my item shipped, it was upgraded in shipping speed at no extra cost to me. I cannot wait to receive the item and use it. Thank you! I will definitely be a customer again very soon!
Marie
5/29/2009
Ordered a wiring kit for my vehicle to the trailer. Order arrived when promised, instructions were clear and easy to read, was amazingly easy to install 30 minutes, worked perfectly. Great experience.
Mark
5/29/2009
I spent days searching prices / product,etrailer was best by far, throw in free shipping and 2 day delivery and you have an unbeatable deal !!
Peter
5/29/2009
I needed a Bearing Buddy for my boat trailer and after making some phone calls locally, and searching the internet I came across etrailer.com. They had what I was looking for, for half the price of everywhere else. I placed my order on Memorial Day, and received my order 3 days later via their standard shipping offer. The parts I ordered were high quality and I couldnt ask for any better service. If I have any more trailer needs, etrailer.com will be my first option.
Rhonda
5/29/2009
Fast shipping from a great company. Thanks for the quick service!
Rob
5/29/2009
The rep who answered the phone was very helpful and extremely pleasant...more companies need service people like her! Thanks so much!!
Shirley
5/29/2009
congratulations, what a team! I received everything on time, your quality service in every aspect is impresive if you compare to others web sites. Etrailer is number 1!
Terry
5/29/2009
My order with etrailer.com is exactly how an online order should be. I placed my order and recieved a notice the next business day that it had been shipped! The trailer hitch I ordered is perfect and was a breeze to install. I will gladly do business with again.
Darin
5/28/2009
It’s a pleaure doing business with e-trailer the people our very prompt and go that extra mile to expidite my orders no matter how small or large they might be. Thankyou for your help.
Gary
5/28/2009
Unbelievably fast shipping, and great prices. This is the place to shop for your trailering needs.
Harry
5/28/2009
Thanks for expediting my order to me in time for installation to pick up my new Jayco fifth wheel. The customer service reps were knowledgeable and courteous on the telephone to me. This is the kind of customer service that customers expect, but rarely ever get! Thanks You Very Much for a job well done!
Jeff
5/28/2009
Shipped next day, arrived in 2, perfect condition, exactly as described. Way to go, etrailer!
Jeff
5/28/2009
Your website was very helpfull to me. I ordered a trailer hitch wiring harness and the information and pictures where a lot of help to me. Shops in town only stock T-connectors and they don't know about any other options. Your website showed me the factory style OEM plug harness which saved me money since I only had to buy one part, and it made for a much nicer install. I really liked the picture that you had on your website that showed the factory wiring plug and where it was located on the vehicle. Shipping was great and fast. Thanks for having a dedicated buisness for hitchs and trailers. Thanks guys.
Kyle
5/28/2009
The BEST online shopping experience EVER. Short movies on products help decide what to get. Same day shipping and an unexpected, expedited, free shipping upgrade. Products arrived quickly and are top quality items. Love this place I will tell EVERYONE!
Laura
5/28/2009
The recent order arrived promptly, all was in order/as ordered, as described, and well packed, to top it off, I was not home, but the UPS driver carefully placed the package in my garage, out of the rain. I couldn't ask for more. I would highly recommend etrailer to one and all.
Randy
5/28/2009
Your site was very user friendly and your customer services reps. were very quick on shipment dates and reciept of order. I will recommend this site to co-workers and friends.
Sean
5/28/2009
Super easy ordering - helpful customer service - prompt shipment. Trailer hitch has been installed and totally meets expectations.
Wyonne
5/28/2009
I just placed my order 20 minutes ago and it has shipped already. Great Job !!!
Dan
5/27/2009
This is the best online purchase ever. Etrailer responded quick and shipped out quick, they even shipped 3 days express at no additional cost to me, this an A+ service. I highly recommended their service and website. Thank you very much.
Danny
5/27/2009
Received my hitch promptly and it is just what I had ordered. Thanks for the good service.
Earl
5/27/2009
Very easy to locate hitch needed. Suggested accessories were very helpful. Hitch attached as stated and was very easy to do.
Edward
5/27/2009
So far this has been the best online store I have purchased items from. The shipping is fast and they have answered all of my questions regarding the items I have purchased. GREAT STORE WITH KIND PEOPLE! RARE
Frank
5/27/2009
This is the place to shop for your trailer needs. They had the electrical plug adapter I needed, It was easy to use their system to make the match. Others told me that I would not find the adapter I needed and wanted to rewire my equipment.Talk about polite and understanding people to deal with.My item arrived in fast time and it was just what I wanted. Thanks for all your help and I will be doing business with you again. Cant wait to tell all my friends too
Gordon
5/27/2009
Phone service, order taking and shipping follow up was excellent. The installation was easy. Thank You, Lou
Lou
5/27/2009
Fast shipping and everything including directions were in the box. Installed hitch and wiring in one hour 30 minutes. The wiring took the longest. Great deal.
Ray
5/27/2009
Once I found your web site you had the measurements for the replacement lens covers I needed. Shipment is very good.
Bob
5/26/2009
Fast shipping, fair pricing, excellent communication excellent vendor.
David
5/26/2009
I'm a regular customer of etrailer. Communication is as good as it gets. And the products have always been just as described in their listings.
Joseph F
5/26/2009
The operator I spoke to was very helpful and I already got notice that my items were shipped.
Lewis
5/26/2009
Shipping was very prompt. Quality of hitch was good and description of install was accurate as stated. Will definitely look here for my trailer needs.
Rick
5/26/2009
Very fast shipping very good custumer service I will be ordering from them very soon Thanks
Robert
5/26/2009
You had exactly what I was looking for at a very reasonable price. You are definately cheaper than the local auto supply chain store! Thanks
Rochelle
5/26/2009
Great service, price and products. I will be a regular shopper on the web site.....Thanks!
Sam
5/26/2009
Great Job, I got every thing I need @ A Good Price.
Tracy
5/26/2009
Great communication, fast shipping, product as described - overall, fantastic service! Would definitely buy from etrailer.com again and again!!
Vanessa
5/26/2009
First rate experience, very fast shipping! The communication was also top notch, I knew what was going on with my order at every step. Love the online videos that review most of the products, thats why I went with etrailer.com to begin with. Truly the best overall shopping experience.
Chris
5/25/2009
Great service, great prices and quick responses to enquiries!
Andy
5/24/2009
AS Promised ! I Ordered Hitch For my Chevy HHR on Weds.Eveing & it was at my door Fri.Afternoon.Very Easy Install,15 Mins! Perfect Fit Thank You !
Larry
5/24/2009
Great product, Fast shipping, Excellent service.
Adam
5/23/2009
Prompt shipping, good quality at a good price!
Dan
5/23/2009
Etrailer is well stocked and fast. Also I appreciate the consideration that I receive from then in the way of faster earlier shipping etc in appreciation for me shopping with them. Thanks Etrailer And I will be back.
Gerald
5/23/2009
Received wiring harness in record time!On a scale of 1to 10 for instructions and illustrations for installation,I would rate it 15, easiest thing ever!!had it done in 10-12 minutes! thanks guys!!
Howard
5/23/2009
WOW....WOW....WOW What a wonderful experience. Excellent communication about my order and they upgraded me to express service at no extra charge. The part order was exactly as described and installation video was extremely helpful. I will return again.
Julie
5/23/2009
I purchased a Valley Hitch for my 09 Tacoma # V82790. The only one I found that attached to both the bumper and the frame. Fair price perfect fit two day delivery Thank you etrailer Larry
Larry
5/23/2009
Pleasant shopping experience with etrailer.com - competitive prices. The free UPS ground shipping was fairly quick - ordered a bunch of towing stuff on Friday night, items arrived by the following Thursday. Also, web site is easy to navigate and has a lot of helpful info. Thank you.
Lu
5/23/2009
Etrailer has been one of the best online shopping experiences I have ever encountered. The free shipping was as fast as paying for overnight...Great. I ordered a hitch on Thursday afternoon and received it Friday, late morning, unbelievable...FOR FREE SHIPPING. The service has been great, the prices were awesome, and I can not say enough about the free and super fast shipping. Etrailer is now my first choice and number one recommendation. Any need I have in the future, you can bet I will go to Etrailer. Thanks for the great service.
Andrew
5/22/2009
I was very pleased with the service from etrailer. The product was as advertised, the price was good, and I received my items very quickly.
Don
5/22/2009
Thanks for the shipping upgrade and quick service. You guys are living up to your reputation I've gathered from other customers.
Greg
5/22/2009
These guys are the best. I order it comes and I install. It seems pretty simple but some merchants cant seem to get it right. Thanks again for the great service.
Henry
5/22/2009
I just wanted to pass along that I am very happy with the service from your company. I order a fair amount of things from the internet and I can say that your service is above and beyond anything else that I have experienced before. My orders were acknowledged, shipped, and delivered quickly. The acknowledgments were actually done by a person, not an automatically generated computer message. Anyhow, Im very happy and will definitely consider your firm for my future needs.
Jay
5/22/2009
Someone at etrailer is really on the ball! Got a very quick response after my order and a free shipping upgrade. That is how business should be done.
Jim
5/22/2009
I have purchased from a number of companies on the internet and have always received good service, however, none of them can compare to your company for speed, quality, and customer concern. I will continue to sing your praises when asked if I could recommend a company that handles the products you handle. Jon
Jon
5/22/2009
Wow - much better service than I ever expected.
Loren
5/22/2009
Great! Product shipped quickly, for less than anyone else, with good instructions and online videos! No complaints.
Marc
5/22/2009
Awesome experience! Very very fast shipping. Love my new trailer hitch, its already installed and being used. THANKS etrailer!
Marianne
5/22/2009
man this was easy, all I did was select my truck info, and there was my choices of hitches, click, click, done. Received emails keeping me informed as to the status of my order, order shipped less than 24 hours, just can't beat this company. thanks
Michael
5/22/2009
Never had as good order handling as this was. Ordered Yesterday and got delivery by noon today. Thanks.
Stanley
5/22/2009
I ordered the hitch and necessary items Tuesday night and received them Friday in time to install everything and go play in the dirt with my dirt bike and mini-dune buggy. Thank you, you made my Memorial Day weekend possible.
Timothy
5/22/2009
Excellent service, One day shipping, I never leave comments but I had to for these guys
Daniel
5/21/2009
Order was shipped promptly. I received emails updating me on my order, and received a tracking number as soon as it shipped. Overall, very good shopping experience. Very happy overall
David
5/21/2009
You did an EXCELLENT job of getting me just what I wanted. It fit PERFECT!! and was very simple to install. I will be back for an other needed purchases. Thank you
Don
5/21/2009
Thank you so much for your prompt shipment. I will surely remember you the next time I have need of electrical parts for my trailers.
Emmette
5/21/2009
Thank you so much for your prompt and courteous service
Gary
5/21/2009
I purchased the 3 Bike Hitch Mounted Towing Bike Rack for 2 Hitch and love it. It is light weight and easy to use. Etrailer was excellent to deal with, ordered my product on monday and received on Thursday! Excellent product and Excellent Service.
John
5/21/2009
I purchased a Curt trailer hitch for my Honda Fit and a Thule 2-bike rack to go along with it. I received it all within 4 days of ordering and I ordered on a Saturday!! I could have easily installed it myself, but took it to my mechanic just to be sure and he said it was the easiest hitch hes ever installed. I would recommend both of these products to anyone and would DEFINITELY recommend etrailer.com to everyone. This is the type of company that will survive this recession!
Libbie
5/21/2009
Excellent prices! Excellent Web Site! And Excellent Service!... Your customer service is top notch with some of the best install hints and instructions on any product I have ever bought. You should be proud of your orgination. I will recommend etrailer to all my family and friends.
Mike
5/21/2009
Up to this point in the ordering/shipping process, the customer service and responses, etc have been extremely impressive!! Based on this, I expect the product, when received, to arrive as advertised/ordered. Barring any unforeseen problems, I would rate etrailer.com as an excellent company to do business with!
Ralph
5/21/2009
Super fast delivery, all received items perfect, did wiring install myself, easy deal! just had the hitch installed by pros as I couldnt bust loose the old rusty bolts, but extremely pleased with all aspects of this purchase. Thanks for doing business like real pros!!! Go Team!
Roger
5/21/2009
I rate etrailer.com as excellent in their service. I placed my on-line order for a trailer hitch for my 2006 Ford Ranger and it was shipped the following day with an email to me advising of the shipping and with a tracking number where I was easily able to find out the exact delivery date….and it arrived on that day as promised. The installation was as advertised and it took me just less than 30 minutes to install the trailer hitch. This included the time it took to gather the few tools I needed and lower the spare tire out of the way. While it would have been slightly easier if I had help holding up the hitch to install the nuts, I did the installation by myself by using blocks of wood to support the hitch on one side while I attached the nuts on the other side. Piece of cake! As a side note….Last year I had a hitch installed on my van conversion and it cost me close to $300.00 same type of bolt on hitch. They charged me $200.00 for the hitch and $100.00 to bolt it on. With the cost of this hitch $155.00 and my installation time I calculate that I made approx $150.00 dollars in a half-hour by purchasing the hitch from etrailer.com and installing the hitch myself. Now if I could do this for a living……..
Bill
5/20/2009
Thank you. I appreciate your great service.
Brian
5/20/2009
these guys are the best! fast shipping excellent prices
Craig
5/20/2009
Without question, the best service anywhere on the web, with an in stock inventory to match!
E. W.
5/20/2009
wow guys thanks sooo much for the FASTTTTT shipping and product I'll definately come back here to etrailer
Eric
5/20/2009
I like the quick response to my order. I ordered it on the 14th and received it on the 18th. I love the way you can track the UPS. Just one click and you have the UPS, one more click and you can see where your shipment is at the present time. I also like your prices.
Glen
5/20/2009
FAST SHIP, Perfect condition. 15 minutes and its on my car. THANKS
Jeff
5/20/2009
I was extremely pleased with this sales transaction. The merchandise was exactly as described and etrailer shipped it to me very fast 3 days. It was also reasonably priced and the shipping was free because items ordered exceeded $150.
Jim
5/20/2009
I knew nothing about hitches and bike racks at *all* and she was incredibly patient and looked up lots of items for me, explaining pros and cons as well as making sure items were in stock so we could get them here quickly before our camping vacation. I really appreciated her friendly patience in assisting me and wanted to let your company know. Thanks so much! My husband is so excited about biking in the redwoods!
Lisa
5/20/2009
What a nice job. I like the updates on my order and the upgraded shipping. Your order process was very easy as well. I will shop at you site again. Thanks
Nathan
5/20/2009
Great Curt hitch for the 2010 Soul! Installed myself in about an hour. Shipping was super fast! Etrailer you have a fantastic web page. Very easy to utilize and your price was well under other companies. Thank you. Ray
Raymond
5/20/2009
Great site all worked well.
Scott
5/20/2009
Hitch fit perfectly. Installation instructions clear and easy to follow.
Sheri
5/20/2009
I'm very leary of buying anything online, especially when I havent heard of the company before. But, you are awesome. Not only do you have the best prices and fast delivery, you have a really great, helpful, and considerate, customer service team. We had a bit of a problem with the order because of having a new address and your people were very helpful and even went so far as to call our bank to get it straightened out. I HIGHLY recommend your business and service. Thank you !!
Connie
5/19/2009
I ordered on Monday, got an email on Tuesday that it would ship within a day or two, and it arrived Wednesday! You cant ask for better than that!
Craig
5/19/2009
Great company - they go the extra mile to make sure your needs are met.
John
5/19/2009
Great experience...saved a bundle doing it myself and the Web site was very informative.
Shane
5/19/2009
Shipped same day. Arrived in 2 days. Just as described, Thanks
Wayne
5/19/2009
I don’t think there is any thing you can do to improve your site. It is one of the best shopping sites I ever been on. Ease of finding things, custormer service is great, shipping is awesome, people are great. When you call in for help you don’t have to sign up for anything to place an order unless you want too. I still have stuff to order but my wife says I am getting to be a shopaholic on your web site
Danny
5/18/2009
Thank You very much, I appreciate the good customer service. Thanks
Juan
5/18/2009
There was a problem with my order and I was worried there would be a hassle to get things right but after a quick phone call, everything was fixed and my order problem was resolved. Great customer service! I will not only be a repeat customer, but I will strongly recommend etrailer to my friends! Thank you- Mark
Mark
5/18/2009
Awesome! Product came before it was even scheduled. Well done!!
Scott
5/18/2009
I ordered a Valley class III hitch and wiring harness for our 2008 Mercury Mariner. The price was right the shipping was fast and the product installed easily. I couldnt be happier.
Tim
5/18/2009
Really fast shipping and the best price for the hitch that I could find. Thanks!
Alex
5/17/2009
I have shopped local and the internet and luckily found etrailer.com web site and man was I fortunate. Web site was easy to use in locating the hitch I needed for my 2008 Jeep Liberty, the price was less than what I found on other sites. The shipping was great timing and not too mention @ no cost. It took my son & I approximately 10 minutes to install with everything fitting perfectally. I purchased the wiring harness which was very simple to connect with reading and following instructions. With the long wire running to the battery which was the hardest part if you want the job done right but even so the hitch and harness took approximately 40 minutes. VERY SATISFIED AND BY THE WAY THE HITCH Class III very sturdy LOOKS VERY GOOD ON MY LIBERTY. P.S. I have your site as one of my favorites..... Thanks etrailer.com, Danny
Danny
5/17/2009
Great service, parts arrived in a few days free shipping fitted no problem. Out of he box to functional was around 90 minutes for the tow bar and wiring.
Iain
5/17/2009
I used etrailer to get my Subaru ready to tow a sailboat. The service was prompt, efficient and cost competitive. The packages arrived just as promised. I would happily use etrailer again if the need arose.
Richard
5/17/2009
This is the 2nd order I have placed with etrailer.com. The 1st order went seamlessly. The product arrived as stated and was packaged very well with no damage. The option to choose what products are compatible with your vehicle is a very nice feature. Since I have never owned a trailer before and am about to buy one, I wanted all the information possible so as not to make an incorrect purchase. Product or accessory decisions are easy with the compatibility feature. Thank you etrailer.com
Steve
5/17/2009
I was unsure of what exactly I needed. She took the time to help me and get any additional information that I needed. She spent a long time on the phone with me to make sure I got exactly what I needed. I appreciate a company that strives in customer service. I will be back the next time i need supplies. Thank you
Edie
5/16/2009
Perfect fit & function - excellent!
John
5/16/2009
Great site! Very happy with my purchase.
Mike
5/16/2009
I purchased a trailer light kit from etrailer.com on a Sunday afternoon. I recieved a confirmation email that evening and the product was shipped the next day. When I recieved the kit I was a little confused on the installation process but went back to the etrailer website and found an instructional video that answered all of my questions. I highly recommend etrailer.com and will definitley use them again.
Tim
5/16/2009
Great job guys, I appreciate the effort. Thanks
Forrest
5/15/2009
Very pleased! Even though it was a very small order I was very happy with the follow up emails, shipping and timeliness of delivery. Definitely would recommend etrailer.com.
Greg
5/15/2009
Great prices, great website with helpful videos for installation. Placed order at 3:30 pm on friday. Still shipped out the same day. Excellent service.
Jim
5/15/2009
This is the kind of service that keeps people coming back to a business as yours and brings in more customers.
Jon
5/15/2009
I am pretty handy but I hate to work on cars. I jusually end up with cut up fingers and swearing I will never do it again I purchased the Hidden Hitch for my 2008 Honda CR-V because I did not want to spend an arm and a leg at the Honda dealership. The video made it look easy and quick. I am very HAPPY to say WOW!!!!! I crawled under the car am 6ft tall and 200lbs but I dont have a lift. It took me a total of about 50 minutes to install the wiring harness and the Hitch. Thank you e-trailer. You saved me $$$ and your videos and instructions were VERY VERY helpful and accurate. This could not have been easier. I went out and hauled mulch within an hour. Thanks again.
Ken
5/15/2009
Very efficient and quick service Thank you !
Astrid
5/14/2009
I'm a first time hitch buyer. I was easily able to find the hitch for my vehicle and make a seamless internet purchase. I had my new hitch in a just a couple days. Thanks
David
5/14/2009
I ordered the hitch and light kit on Monday and installed them on Wednesday. Great service!
Don
5/14/2009
Awesome. SUPER Fast and just exactly what I needed.
Eric
5/14/2009
I just installed the harness piece of cake, it was great doing business with you! I was very impressed with the speed and communication. Thanks, Jason
Jason
5/14/2009
Wiring harness arrived fast because of free upgrade in shipping and plugged right in no mess or hassle. Great website will recommend and use again!
Joe
5/14/2009
Fantastic service the wiring diagram was spot on so was completed with no hassle. Will use this company again and have no problems referring to friends and family.
Richard
5/14/2009
The online purchase was simple. The shipping was very fast. I was impressed.
Rick
5/14/2009
I was total pleased with the service and the product I order from etrailer. My hitch arrived on time and fit perfect. I would and will recommend etrailer to all my freinds. THANKS, Happy Customer
Ron
5/14/2009
I got my front mount hitch 2 days after I ordered it and I placed my order about 5 PM. Instructions said it would take 25 minutes to mount. It took me 20 min. Very good experience!
Tony
5/14/2009
I ordered a Prodigy Brake Controller and the Ford Wiring Kit on Friday. Today is Wednesday and I installed in less than 20 minutes. Thanks
Bill
5/13/2009
The hitch I ordered came in very quickly, it was EXACTLY as advertised and was installed in about 20 minutes. I and very pleased with etrailer.com and will continue to use them and recommend them to my friends. Brian
Brian
5/13/2009
I thought the service was awesome and the tech support great! Shipping was right on time! Excellent place to do business!
Bryan
5/13/2009
Big WOW factor regarding your website and attention to customer service. I appreciate hearing from you and look forward to your other correspondences and of course the product itself. Best regards, Chester
Chester
5/13/2009
I recieved my order from you in a very short time. It was all there and installed eaisly following the included instructions. The whole shopping experience was very good. Thank you. I would recommend your company to others.
Chris
5/13/2009
Website was very easy to find what I wanted. Couldn't beat the price for the part I bought. I ordered my part Sunday and received it Wednesday. I am very impressed. Thanks, I have told my friends about etrailer.com
Dan
5/13/2009
Thank you! Everything arrived and everything is installed. You guys have always done well by me. 2 hitches and 2 wiring kits
Derrick
5/13/2009
My friend recommended you and he was right in doing so. The phone support was great, and you all have done a very professional job! Have a great day.
Don
5/13/2009
I am so far very impressed with etrailer.com. I ordered my items not even 12 hours ago and they have already shipped. They kept me informed the whole time my order was being processed 3 emails of information. Keep this up and I will always do business with etrailer.com.
Jay
5/13/2009
My internet order for a trailer hitch couldn't have been handeled better. The order was shipped when they said it would be shipped and arrived when they said it would arrive. It was also what they said it was. Its nice to know that when you are spending $200 plus that the dealer is honest and prompt. I highly recommend them.
Ken
5/13/2009
The new cables arrived today , they fit just great Thank you for the great service. I'll recomend you to all my friends Thank you again Larry
Larry
5/13/2009
This speed was not expected, but IT CANNOT GET ANY BETTER THAN THIS. Thank you for a nicely done website to order off of, and for having what I needed for our new Rav4. The communication was EXCELLENT & very much appreciated.
Lonny
5/13/2009
So far this is the best customer service I have received by any company on-line. If the product is as good as your customer service I will definitely use your company again and recommend it to every one I know.
Michael
5/13/2009
I purchased a Kuat Alpha 3 bike hitch bike rack on May 11. I received it today May 13. I wanted to say thank you for your prompt service. I realize return business is important and you certainly have mine as well as my friends. Thank you.
Miguel
5/13/2009
Very impressed with the customer service and the extra effort
Peter
5/13/2009
I had a wonderful experience in dealing with eTrailer.com. My hitch and accessories arrived in pristine condition and nothing was missing. The product arrived quicker than expected and all this at by far the lowest price possible. Its rare that you get low prices AND exceptional service but eTrailer.com nails it! Thank you and I will be ordering again.
Barry
5/12/2009
My etrailer experience was great. Shipping was unbelieveably fast and the instructions that came with the pieces made the installation easy. I will definitely shop with them again.
Bill
5/12/2009
This is one of the best dealers I have dealt with. They keep you informed on the status of your order, ship fast, and have very good prices. I would recommend them any time. We WILL use them again. Thank you.
Bruce
5/12/2009
The hitch arrived in 3 days due to free upgrade on shipping. Packaging was good and every thing was in order. I dont believe any part of this transaction could have been any better. Thanks, Charles
Charles
5/12/2009
Very satisfied customer!! Ordered hitch on a Friday and received and installed it on a Tuesday!! Look forward to more orders from me!!!
Dan
5/12/2009
I have been trying to find magnetic trailer guide posts for my waverunner trailer since last year. Finally I found the right company and at a reasonable price. Looking forward to receiving them soon. I will definetly use etrailer again when I need something. Customer Service was great in helping me locating what I wanted.
Darline
5/12/2009
Thank you so much for your prompt service and great price. Now if you could just arrange some nice weather in which to install it everything would be perfect. Seriously, thank you, Gary
Gary
5/12/2009
Outstanding service. Customer Service was very helpful, and our order was received within 4 days of placing it. I'd definitely do business here again. Thanks.
Gregg
5/12/2009
Well, I ordered a trailer hitch and wiring harness from eTrailer on May 11, at 2:10 pm. It was delivered on May 12 at 4:30 pm. What can I say. GREAT Service. Thanks Mike
Jack
5/12/2009
My experience with etrailer has been very pleasant. I ordered my hitch and bike rack on Monday afternoon and it was delivered the following Thursday afternoon. Wow what great service I recieved from etrailer. She was very helpful. The hitch did take a little longer to install than indicated but all ended well. It took about one and a quarter hours for myself and my son to install. I think it would be almost impossible for one person to do the job alone. Overall, a good shopping experience. Keep up the good work.
Joe
5/12/2009
Great website! I would shop here again no problem. I have already told friends how cool this site is. Easy to find what you want and then some. I'll be back!
Ken
5/12/2009
Fast shipping. You kept me informed. Will buy again.
Lou
5/12/2009
WOW! A great price, unbelievably fast and FREE! shipping and great communication. This experience could not have been better! Thank you so much for the wonderful service. Michael
Michael
5/12/2009
The hitch came FAST and it is a quality product, includes all the hardware, and bolts up easily. The only problem was that the shipper was rough and one bracket got bent. I was able to straighten it with not much effort and all was well.
Robert
5/12/2009
Unbelievable how fast they ship and for FREE!!! Thanks Etrailer. I am now a customer for life. Your prices are very comparable and free shipping makes me want to always shop here to stop myself from having to shop around for better prices. You already have them! I ordered our hidden hitch on Tuesday and believe it or not it was here in Ohio on Thursday.
Brenda
5/11/2009
So far you guys are unbelievable!
Dominic
5/11/2009
You did an excellent job of processing my order and delivering my hitch. You kept me informed and I would recommend your company to anyone looking for hitches or accessories. Thank you very much.
Don
5/11/2009
I've had a very good shopping experience here on more than one occassion. Also the site is well organized. I'll shop here first as the need arises. Thanks
James
5/11/2009
Very helpfully staff. Great web site. Like the videos showing how things are to be installed. Good pricing.
Keith
5/11/2009
etrailer bent over backwards for me to get me my hitch on time. Great buying experience and great prices!!
Mark
5/11/2009
You are great, fast,knowlegable and friendly,youve got a winner. Product is as advertised with quick shipment..will continue ordering from you and let my friends know... Mike
Mike
5/11/2009
My order was processed & shipped very promptly, and all order communication via email was very prompt & thorough....overall a very good experience.
Scott
5/11/2009
Everything came just as expected. What a nice experience! Took about 30 minutes to install-even without having to remove tailpipe. Looks good and I'm sure will perform well for many years. After placing my order, I received notice it had been processed and shipped in about 1 hour!!! Thats service like no other. Makes me almost wish I needed another hitch just to order one from you guys! Thanks!
Will
5/11/2009
Great company to do business with. Product arrived days before I expected it, and with no damage.
Bernard
5/10/2009
After shopping around a bit I called eTrailer. She explained a few options to where I could make a decision. I truly did NOT want that ugly black piece of steel under my rear bumper from left to right. She know that to and I didn’t have to tell her. I continued shopping and found better prices – BUT – it was a lesser product or lesser quality. I didn’t find a better deal. I called eTrailer back. I asked 2 or 3 questions which lead me to the same decision – Class II Hidden Hitch. Hidden is the key here. You see no ugly black bar. None. Installation?? Follow the instructions – in order! If I had done that I would have had the hitch installed in the 60 minutes posted on the web. The wiring harness with computer was not bad but took a bit longer. Okay, I’m picky. Every wire has to be just right. The only difficult part was running the hot wire from the battery to the wiring harness computer in the trunk. I am very happy with my hitch and eTrailer. They really know hitches.
Jim
5/10/2009
I just wanted to say that it is very rare these days to have a company that has great prices and great customer service at the same time. I was very pleased with the great communication, fast delivery and the products were exactly as stated on my recent order. Thanks etrailer !!!!! Logan
Logan
5/10/2009
I received order confirmation from a human in an hour, shipping confirmation with upgraded shipping at no cost in 4 hours, and the hitch arrived in two days. Easy to install, did it myself in the driveway in about an hour.
Mark
5/10/2009
I was very impressed with the fast shipping of 2 days. The 87719 Hidden Hitch was of very high quality construction. It was installed on my 2007 Chrysler T&C Stow&Go by my local auto dealer. Thank You.
Richard
5/10/2009
Excellent product, solid material and secure. Not easy to assemble but it is worth at the end. highly recommended.
Victor
5/10/2009
Received my Cargo Carrier yesterday. Very fast service! I was able to put it together quickly and it is already hanging on the back of my jeep! Plan on taking my adult trike out this afternoon! Thank you for your service!
Christine
5/9/2009
The ordering experience was very good. I ordered my part Saturday and it arrived on the following Friday. The part was just as advertised and in excellent condition. I was informed of the status at all times. Thanks
David
5/9/2009
Excellent communication from etrailer, I was notified by email, where my order was every step of the way. I was aware when my order was confirmed, picked and shipped all in the same day. I also appreciate the instant UPS tracking. Etrailer makes outstanding use of real time messaging. I will definitely come back again.
Kathy
5/9/2009
My items were well packaged and arrived quickly, no complaints here.
Loren
5/9/2009
Great price for this hitch and the installation was very simple. I would recommend this to anyone looking for a quality hitch for their Impala.
Tom
5/9/2009
Hello I Just have to say, I was totally astounded with the the shipping. I ordered the hitch on Tuesday and was cutting grass Thursday and thinking about doing something with the trailer, thought "no I don't have the hitch for my new truck so I can't" Looked up about that same time and the hitch was sitting there on my fromt porch. Thats just awsome. Thats the way to do business. I was already happy with the price but to have it so fast !!!! I have booked marked you site and will return for my truck needs, more so I will pass this on to others. Thanks. Wayne
Wayne
5/9/2009
Thank you very much...I was shocked to see it arrive yesterday! I assumed it would arrive either today or Monday. We look very forward to completing the assembly and getting on the road...I appreciate all your help! Cheers - Adam
Adam
5/8/2009
Highly recommended!! The whole process from ordering to installing was excellent. My order was shipped promptly. I was informed thru email on every step. FREE SHIPPING! Other sites avg about $65 for shipping...Another pleased customer.
Bernie
5/8/2009
Service is great and very fast.
Bert
5/8/2009
I was pleased with the item I ordered. I recieved my purchase in three days and shipping was less then half of other places selling the same item online. The price was lower for the item. Thank you.
Charles
5/8/2009
Finding etrailer.com was a pleasant surprise and definitely solved a trailer hitch problem for my neighbor. On Saturday 5/2 I stopped by my neighbors shop and found him wondering what he could do to get a hitch for his 07 SUV. The local supplier of hitches and hitch parts did not even show the hitch in their catalog, and to make it even more difficult, the hitch had to be installed not later than Thursday 5/7 for a trip beginning early 5/8. I went to my office and entered hitches along with the model of his SUV, on my computer and to my surprise, etrailer came up showing no less than FOUR different models to choose from. The hitch from etrailer came via UPS on Wednesday 5/6, along with the wiring kit. Everything fit perfect, and the SUV was ready to go a day early. PROBLEM SOLVED!
Dave
5/8/2009
Lets see. Great prices, no taxes, and super fast order processing..... What else can you ask for?
Eric
5/8/2009
I ordered a Hidden Hitch and it fit my vehicle perfectly and was easy to install. I also ordered a wiring harness which was also very easy to install. It only took two days to receive my order and I am perfectly happy with it.
Kevin
5/8/2009
My shopping experience was great. I would recommend them to family and friends.
Larry
5/8/2009
Very fast delivery & great service. Parts ordered was here in just A few days. A little over kill on the packaging, but no lens were broken. In my book this is an A+ business to deal with. Thank you
Lee
5/8/2009
Excellent experience. I'll be ordering here from etrailer.com again.
Michael
5/8/2009
I got the hitch. I really appreciate the quick response to fill my order. Iwill be sure to tell my family & friends about etrailer.com. Thank You, Stephen
Stephen
5/8/2009
Great service, unit shipped very fast.
Chuck
5/7/2009
Quick and efficent, excellent communication. I will refer to my friends
Craig
5/7/2009
Arrived very fast and in very good condition. Will buy from etrailer again.
David
5/7/2009
Excellent, personalized communication. Very fast shipping. Great web site. Clearly the best place on the internet for trailer parts shopping. I am a repeat customer!
David
5/7/2009
AWESOME! I will definately share the wonderful experience we had shopping with you. Sincerely, Joani
Joani
5/7/2009
I installed the hitch in my 2009 Jetta TDI in about an hour. No cutting or drilling. A really nice fit.
John
5/7/2009
Thanks for the GREAT SERVICE!!!!!
Mark
5/7/2009
Great, that describes it. The price was on the money, very fast shipping, the hitch was a perfect fit. The video of installation was very helpful. What ever your trailer needs please check at etrailer.com, thanks for a great shopping experience.
Norm
5/7/2009
Very fast and friendly service . Will buy again. Thank you
Richard
5/7/2009
I ordered from you because of easy shipping to Canada and the install videos and written instructions on line. They gave me confidence that if I run into trouble you have a team that will look after me.
Rob
5/7/2009
Price is alway the best and service !100 satisfactory.
Alan
5/6/2009
I am totally satisfied with my order from etrailer. I placed my order on Wednesday and it arrived on Friday in good condition, in spite of my choosing the standard free shipping. Installation was easy and it fits like it was installed by the factory! I will definitely use etrailer again and recommend this company to anyone who is interested in a good deal and service.
Carole
5/6/2009
Ordered side view extension mirrors custom and received exact item in only 3 days. All by online with no complications.
James
5/6/2009
I had never been to the site, but found it easy to navigate and place an order. They had exactly what I was looking for at competitive prices and in stock. It shipped earlier than expected too! I would highly recommend eTrailer.
JoE
5/6/2009
I was impressed in how fast the item arrived. Just what I was looking for. I will come back again.
Mark
5/6/2009
Searched around for best $ and all things considered, this site was the best. Response and delivery was quick and accurate.
Neal
5/6/2009
Awesome, Professional and super fast delivery. HIGHLY RECOMMEND THIS SELLER. Was notified when order received and when shipped and the FREE shipping was icing on the cake. Hitch was delivered in a box not just loose or shrink-wrapped. Instructions easy to read and understand. Took my time with instalation, hitch and wiring, took less than 2 hours. Thankyou
Peter
5/6/2009
One of the best experiences I have had with online purchases. The site is well organized and easy to navigate. Checkout was hassle free and very fast. The process was tuned to the buyer and I can find no better site that asks all the right questions and takes the bite out of the Back key. Pricing is terrific and of course they deal in name brands. I especially enjoyed the install video and watched it a few times to be sure it was tuned to my application and sure enough when I looked at the mount location on my truck, well, they could have used it for the video. All in all a most pleasant deal.
Peter
5/6/2009
What a great place to shop they had everything I needed to make my horse trailer look like new. Lights, 7 plug w/ cable etc. Recommend to all. Have been back 2 times since first order.
Richard
5/6/2009
This is a increditable place to shop.I placed my order this afternoon and is already shipped. Now that is awesome.
Rosalie
5/6/2009
I LOVE ETRAILER.COM!!! I will never shop anywhere else for trailer hitches, part, or accessories! I ordered and payed for a hitch and cargo carier for my HHR. etrailer called me to tell me that they were not compatable even though they both were 1 1/4 x 1 1/4. they explained why the two would not work together and made sugestions as to what I could do. They changed my order at no charge and shiped it the next day!
Steven
5/6/2009
I needed a cargo carrier that would fit an 1 1/4 inch receiver. I shopped around and found that etrailer has the best pricing as well as the best customer service both locally and on the web. Needless to say I wont shop around again, I will just go to etrailer.com. I also will recommend it to friends and family. GREAT JOB!!!!
Tom
5/6/2009
I have orderer from etrailer.com twice. Both times I got exactly what I ordered, well packaged, and shipped promptly. I chose etrailer.com because they had the best price, but I am also very satisfied with their service.
Victor
5/6/2009
Excellent website. Very good descriptions and graphics. Very user friendly. Easy to order product. Very fast shipment and delivery. Thanks.
Bill
5/5/2009
Awesome site. Great shipping times, not one single issue. A++!
Charlie
5/5/2009
I have purchased 5 hitches from this site now. The prices are always excellent and shipping and handling has always been smooth and on time.
Craig
5/5/2009
The site was easy to use and I found the items that I wanted and needed quickly. Shipping was very prompt and I received my shipment very quickly.
David
5/5/2009
Excellent service, very good prices. I'd recommend this site to anyone.
Greg
5/5/2009
Thank you for an awesome product!! We recieved it yesterday and I took no time at all and what a well made product. Thank you Happy customer
Janice
5/5/2009
Oh my goodness e-trailer strives on making you feel like a VIP. Ordered a some parts in the middle of the night and by the time I woke up, they were already processing my order, I received a shipping confirmation a few hours later. Thank you very much e-trailer. Keep up the great work.
Josh
5/5/2009
I've just placed an order as a return customer. I've been highly satisfied with my experience with etrailer.
Kevin
5/5/2009
This was awesome. Called locally to find a trailer, terrible customer service. Spent two hours dealing with other trailer sites to no avail. I was on the phone with an excellent etrailer CSR immediately, and my hitch will get here when I need it at a price I can afford. Thanks!
Luke
5/5/2009
I am very pleased with the service. All items came on time in good condition. Everything worked as instructed. I definitely will come back and will recommend etrailer to others.
Michael
5/5/2009
I purchased a brake controller and 7-way plug for my 1999 F-150 before picking up our new travel trailer. I watched your video on how to install them and it came out perfect. Looked like a Pro did it...but I did it in the drive way! Thank you for the very informative video!!!
Stafford
5/5/2009
All I can really say is Thanks. What an easy web-site to find things, The items I ordered showed up packaged nicely and everything is Perfect. Ill be back to get more things in the near future. Thanks again, Todd
Todd
5/5/2009
Thank you. Good site and service!
Todd
5/5/2009
great service arrived 3 days early with free shipping thanks
John
5/4/2009
I wanted to let you know what an easy experience shopping with you was. The video showing the brake controller installation made me confident that I could do it myself. I appreciate the fast shipping. Thanks much.
Josh
5/4/2009
Way too easy. I found the hitch and wiring kit I needed, it showed up a few days later, and everything fit perfectly. Also, it was almost $100 less that a local trailer supply. I will be back!
Mark
5/4/2009
Etrailer has the best pricing on the internet. They have fast free shipping and great communications. Ill always check with them first before buying from someone else. Thanks
Mike
5/4/2009
One of the best experience. Ordered on Thursday, arrive Friday, installed on Saturday and bike riding on Sunday! Highly recommended!!!
Antonio
5/3/2009
Wow, what service. I received my order in 2 days from E-trailer. I'm very happy with the product... but the service is fantastic! Thanks, Bob
Bob
5/3/2009
my experiences with etrailer have been nothing short of excellent. fast, expert service
Derek
5/3/2009
I doubt there is a better website for trailer related products. Service is fantastic because the customer is their first priority. I will visit again for sure.
Dave
5/2/2009
The experience was outstanding, the order shipped within 3 hours and arrived on schedule. I will buy from etrailer again
Robert
5/2/2009
Excellent service from placing order, shipping/tracking and product as advertised. An unusual occurrence in this day and age!!
William
5/2/2009
I bought the class II receiver package for the ford explorer and I am more than satisfied. shipping was fast, installation took me about 40 minutes, and it is now a year later and I havent had to touch it sense! it works great! thanks etrailer
Allen
5/1/2009
Your website is great. Its easy to use and intuitive. The price was great w/ free shipping. My order was processed fast and I received notices throughout the process. Finally the hitches I bought fit nicely on my vehicles and the instructions were very helpful. I bought two for two different vehicles and both went on relatively easy although it is naturally a bit difficult to handle heavy clumsy items such as a trailer hitch without an extra pair of hands. Thanks for the great service.
Anthony
5/1/2009
The website was excellent for helping me understand what hitch and accessories I needed, and what the installation would entail. I ordered exactly what I needed, and it arrived on my doorstep 36 hours later. The hitch bolted onto the frame perfectly, with only a little difficulty because I was working solo. I saved well over $100 compared to the dealer-installed hitch.
Bill
5/1/2009
Looked at several auto parts stores around town and everyone of them were going to charge me 40 more then what etrailer had the part for even with standard shipping. No hassles, no problems and quick turn around. I would highly recommend this place to everyone I know. Thanks again.
Brian
5/1/2009
I was very happy with the rapid service. I received my trailer wiring harness which was just as I ordered and it was as easy to install as was stated. Would recommend etrailer to anyone.
Charlie
5/1/2009
Very impressed with sales help and prompt shipping advice. Thank you.
Cliff
5/1/2009
Ordered a Trailer Hitch, Transmission Cooler, and Wiring Harness and got exactly what they advertised! Fit perfectly and with the help from the videos here and a Honda Website for installation instructions, I had all the instructions for installing everything. Took the guesswork out and made the installation a snap. Great vendor to shop from!
Jackie
5/1/2009
Great selection. Shipped fast. Very friendly customer support.
Thad
5/1/2009
Looking for hitch accessories. Pulled up etrailer, found what I was looking for on first search, ordered, shipped same day. Cheaper than […] and […]. Same day shipping and quicker than the shipping selection I requested at no additional cost. This is my supplier from now on. I look for excellent customer service, etrailer is where to get it.
Tim
5/1/2009
Fast hassle free buying experience, Super fast shipping, and a very good price. Absolutely no complaints with etrailer.com . Will definately buy from this store again.
Dave
4/30/2009
received parts last night, thank you! Very fast shipping and the parts look great.
Dave
4/30/2009
Thank you very much for your wonderful customer service. I recently ordered a trailer hitch as well as a bike rack for that hitch. I made a mistake and ordered a bike rack that did not work with the hitch for my car. You contacted me within 30 minutes of placing my order. She explained my mistake and stayed on the phone with me while pointing out several options that would work with my hitch. This process took close to 15 minutes, but she was very polite and helpful during the entire process. Thank you for having a great support staff!
Geoff
4/30/2009
etrailer was awesome to work with. I ordered a Yakima bike rack and it was at my door in 2 days and the best part was that i didn't pay a dime for shipping. Their pricing was far cheaper than all of local bike shops. I highly recommend etrailer and would order from them again.
Jami
4/30/2009
The wiring harness I ordered was at my house in 2 days. Price lower than others and you cant beat the shipping. Thanks etrailer
Larry
4/30/2009
Great! Quick delivery!
Marie
4/30/2009
I ordered it on a Sunday and it arrived at my house on Wednesday that was fast. It was breeze to hook up thank you
Randy
4/30/2009
Your service is very fast and efficient. I searched all the automotive and trailer places in my area for this simple item and could not find one. I was pleasantly surprised when I found you on the net and you actually had one in stock.
Robert
4/30/2009
The T-One wiring harness is a great product. Very easy to install. Great service from etrailer too. Had my purchase in two days...!
Ron
4/30/2009
I liked the promptness of my order. When I received it it worked well. Thanks!
Virgil
4/30/2009
I send a couple of emails and received answers quickly which helped me to order from you, the ordering process was easy, your price was great and I look forward to receiving the order. Thanks, Wanda
Wanda
4/30/2009
I drove around to all the auto parts stores for a trailer tow lights wiring kit for my newly purchased used 2005 Ford Escape but they did not even have one listed in their ordering system I found etrailer.com and found exactly what I needed, and 3 days later I got it. Thankyou etrailer.com.
Charlie
4/29/2009
I heard positive things about etrailer from a friend. I ordered a hitch, receiver and wiring harness for my 2007 Honda Odyssey. I placed the order on a Monday after 5pm. I received everything within 3 days, as promised. The hitch installation was simple, since the hitch installation video is on youtube. The hitch took 35-45 minutes to install on a 2007 Honda Odyssey. The wiring harness was also very easy to install, as the video installation is posted on youtube for my vehicle. What a great company. Highly recommend and I will definitely do business with etrailer again in the future. Thanks. Clint
Clint
4/29/2009
Excellent site. Found the part I needed easily and the video, although not needed, jumped right at me and was so easy to follow. Ive got this site bookmarked!!
Dale
4/29/2009
Hey all, I ordered a brake controller this morning from etrailer.com because after hunting the internet this company had the best price after shipping. Just pulled my boots off after work,checked my email and to my surprize the order was shipped and they found a way to upgrade shipping from 7 days to only three at no extra cost. WOW and its still the same day. Thanks etrailer.com Farmer Dan N.E. Oregon
Dan
4/29/2009
First experience with etrailer was very easy. They had the parts and the information to get me on the road quick.
Dave
4/29/2009
I couldn't be more pleased with the purchase I made from etrailer. From beginning to end etrailer shows how much they appreciate their customers through friendly service and the fastest shipping ever. I will buy from again. THANKS SO MUCH!!!
Denice
4/29/2009
The hitches showed up nicely packaged and fit perfectly, so I will definately buy from them again!
Kevin
4/29/2009
Etrailer is great!
Matt
4/29/2009
Got just what I ordered. Shipped on time as promised. Will use again.
Steve
4/29/2009
The whole experience was painless, from ordering the parts, delivery of parts, to the installation of parts. Ordering was as easy as one, two three with the step by step procedure put in place you couldn’t go wrong. I had my doubts about the installation though I thought for sure I would have to do some drilling or make a modification of some kind, in order for it to fit properly, but no it was as smooth as silk. All the bolts lined up and I had the hitch installed in approximately thirty minutes. Upon completion of the hitch installation I connected the wiring harness, and tested the lights and I was done all under an hour, including clean up. Thank you for a this smooth experience. Just about every install has at least one thing you have to deal with, but not this one, I cant remember the last job that went together this easy.
Al
4/28/2009
etrailer.com was extremely easy to use, had the best price and shipped the order in less than 24 hours. I will use etrailer.com again. Thanks
Dale
4/28/2009
I found your website very helpful. I found parts faster and cheaper on your site than any other site. The best part was I recieved my order a day earlier. Thanks for a job well done!
David
4/28/2009
Your website is one of the most organized and informative I've ever visited for shopping. Your staff was very friendly, courteous and helpful on placing my order. The order arrived well ahead of expectations and was very easy to track. It's good to do business with such a professional organization. Thanks !
Doug
4/28/2009
Very Friendly service and competitive prices and as promised my items shipped ultra quick! Thanks
Fred
4/28/2009
First class!!! Ordered my hitch on a Tuesday and recieved it on Thursday. Can't beat that for fast shipping.
Greg
4/28/2009
Placed my second order...fair prices, good inventory and fast service. Thank you
Hugh
4/28/2009
I used regular shipping and the items arrived in three days why pay extra for 2nd day?. The parts fit very well and everything was included in the Kits. The instructional video for the wiring harness was VERY informative and made installation easy. Overall I am very pleased with how everything worked out.
John
4/28/2009
You rock. Looking forward to getting it all set up for a long roadtrip next month.
Joshua
4/28/2009
That was the fastest shipping I have ever experienced. Are you my next door neighbor? Thank you for a fool proof wiring kit. Works like a charm. Marty
Marty
4/28/2009
My hitch and accessories arrived ahead of schedule and were incredibly easy to install. I am VERY pleased with my purchases here. Thank you very much!
Patrick
4/28/2009
etrailer.com is impressive, to say the least. Great communication after the order is placed. I received an email receipt immediately, then tracking information followed shortly after. Shipping was quick as well. etrailer had the best prices I could find on the internet, and their prices beat my local stores prices by quite a bit, even with shipping charges. I will be a return customer!!!
Scott
4/28/2009
I wanted to check in to let you know that I successfully installed the trailer and wire yesterday. I also wanted to commend your company on the terrific service I received. The shipping was timely, the cost was great and it was shocking to me how easy it was to install the trailer and wiring. Based upon a quote I received from a local trailer company, I know I saved at least $200 to $300 on my hitch and wiring as compared to paying (or overpaying as the case may be) a local company to do the work. It was a pleasure doing business with you. Regards, Bruce
Bruce
4/27/2009
Holy cow! Quick shipping. I have never ordered a product from any company and gotten it shipped out this quick. I'm excited to get my product.
Chris
4/27/2009
The item I ordered was shipped very quickly. I received it within 4 business days. The item was exactly was I needed sometimes its difficult to tell on line. I would definitely shop at etrailer again.
David
4/27/2009
I bought a cover for the spare tire on my boat trailer and its great! The shipping was fast and the product is terrific! Need I say more? Thanks E Trailer
Doug
4/27/2009
I ordered a complete trailer tow set up. A class III hitch, weight distribution system with dual cam anti-sway control, W/D shank, ball, and wiring kit. All parts were in stock & shipped the same day the order was placed. Fast, friendly customer service, with in depth product knowledge, good prices, & online tutorials. tHANKs
Hank
4/27/2009
Wiring harness was a breeze to install and the best part was that it came with all of the parts including screws and no drilling! I ordered one day and had my part 2 days later! Great experience! I would recommend e-trailer to anyone!
Jacob
4/27/2009
I would like to comment on the excellant help you gave me, it took someone extra special to have patience with me. I received all my parts within a few days and it took only 1/2 hr to put it on my Van. It was a great experience. ps: the draw bar is now called the thing dingy...ha Thanks again
John
4/27/2009
The sales representative was very informative, courteous and knowledgeable. She spoke very clearly and she was very easy to understand. I have not received my products as of yet. But I would not hesitate to do business with them again.
Paul
4/27/2009
I had a real good experience in that the hitch was shipped in good time and it bolted right up just like the instructions said it would. Thanks Rick
Rick
4/27/2009
Great experience, great service, good products, and fast shipping. Would recomend to anyone.
Rosemary
4/27/2009
I will buy from this company again for sure. The same day i ordered, it was being shipped. Fast Reliable Service from a dependable company.
David
4/26/2009
I purchased a Cargo Carrier - 24 X 60 With Rails for $129.95 plus a Stainless deadbolt lock. Because my order was over $150.00 I qualified for FREE Shipping. Order was shipped out within 24 hours. UPS navigation link provided for tracking order was great. Thanks etrailer, for a smooth transaction ~ fast delivery ~ product was great. Highly Recommended
Jerry
4/26/2009
Great service, thank you
Ken
4/26/2009
What a great shopping experience. You were very helpful at the time of placing the order, the order was placed on Thursday and it arrived on the following Tuesday and now in use!! I have already recommended your site to others and will continue to do so. Again Great Job. Paul
Paul
4/26/2009
Price, delivery, ordering very good. From Toronto Canada
Bernard
4/25/2009
Website was very easy to use. Order was processed very quickly and item received shortly after. The video was a great help with the install. 100 satisfied.
Brian
4/25/2009
I ordered the cargo top bag for my vacation. I ordered it a month early because I thought it would take a while to recieve it in the mail. But when I placed the order at 1pm one day, I was shocked to see it was at my door the very next day. That was some fast delivery and I didnt even express mail it. I would recommend this company for their etrailer needs any day. Thanks etrailer!
Melissa
4/25/2009
etrailer was great, I ordered My Draw-tite hitch Monday, had it Friday by noon. Installed it Sat. in less than an hour. Perfect fit, looks very sturdy, even came with all needed hardware.
Steve
4/25/2009
I'm at a loss for words. I'm not sure if you were the party that I spoke with on the phone yesterday,but I feel that if more business were run like yours this country would be in much better economic shape then it is. Your service is second to none. Thanks to you and all your people!
Barry
4/24/2009
I ordered a back up camera - etrailer shipped it to me the very next day. Outstanding service and the best price = I will be shopping at etrailer from here on!
Bob
4/24/2009
Rack and accesories were delivered this AM!! Couldn't ask for better service. You can be sure when again I have a need you can fullfill, I will be back! Thank You, Thank You Have a wonderful weekend / Curt
Curt
4/24/2009
I have dealt with Etrailer two times once in November of 07 and now March 09. Both time the service and response has been pleasant and speedy. Thank You
Don
4/24/2009
Bought the T-one connector for a 2006 Equinox . Great price and shipping was outstanding, ordered on a Tuesday with normal shipping and it arrived on Friday!!
Jim
4/24/2009
Great web site, easy to use and they have everything. The price was right, the service was outstanding. I'll be back.
John
4/24/2009
Great service! Great price! Shipped on time! Thanks again!
Larry
4/24/2009
Great place to get a hitch. Arrived in less than a week. Fit perfectly. Would Highly Recommend!! By the way this was for a 1999 ford full size van.
Leo
4/24/2009
Flawless experience. Ordered hitch and wiring on Sunday night. Arrived in Massachusetts on Thursday, installed by myself in 40 minutes. So easy a dentist can do it. -Dr. Dan
Dan
4/23/2009
This is the best place in the world to get your trailer parts. You get instant feedback and personal service with folks you can count on.
Jim
4/23/2009
eTrailer has a great website. If you want any information about hitches this is the place to be. Their prices are as good as you will find. They get your order out FAST.
Larry
4/23/2009
Great pricing and great service. Delivery received in 3 days.
Michael
4/23/2009
Great service here. Hitch was delivered well packaged and shipped earlier than promised. Nice personal communication with the seller. I really liked the web site too. Easy to navigate and includes all info I need. I'll be shopping here again
Mike
4/23/2009
Its great! With the wire adapter, installation only took me 15 minutes, and the features are great. Very users friendly.
Peter
4/23/2009
I want to take this opportunity to THANK YOU for your prompt and efficient way that this replacement part was handled, it is nice to know a company that seems to care about their customers. Very pleased with the whole transaction!!! Have a good weekend. Richard
Richard
4/23/2009
I'm tickled with my shipment and would use you guys again !!! Roger
Roger
4/23/2009
This is probably the fifth time I have ordered from etrailer. I keep coming back for the fast,trouble free service. These people take care of business! Thanks again!
Terry
4/23/2009
This is an awesome site to order from. I am very pleased on how fast the item was shipped out to me within hours or ordering very very impressed would recommend to anyone.
Weston
4/23/2009
Very easy transaction. The converter worked perfectly and installed in less than 10 minutes. Thanks etrailer.com.
Brian
4/22/2009
Great pricing and service, thank you.
Dave
4/22/2009
Super efficient transaction...received feedback only a few hours after ordering that my order was shipped and the shipping was upgraded at no additional cost. Highly recommend etrailer.com for their great customer service!!!
George
4/22/2009
Great communication! Shipping was really fast! I got a quality item for a good price and would recommend etrailer for all your towing needs.
Gerald
4/22/2009
A quick thanks... I ordered a hich extender on Monday afternoon. To my surprise, it arrived today, Wednesday, before noon. Thank you so much for the shipping emails and quick processing of my order. We will now be able to go biking at Mammoth Cave this weekend! Thanks again.
Marion
4/22/2009
I ordered a prodigy brake controler and it works great and the installation was a snap. I talked to [etrailer] on the phone and she is one the best customer service reps I have ever worked with. Etrailer knows how imporance customer service is. thanks very much etrailer.
Ronnie
4/22/2009
Hitch shipped the day I ordered it and I received it 3 days later. Installed in 15 minutes.
Scott
4/22/2009
Fast and professional. I have been looking for mirrors for my 06 Tundra for a long time. thanks for the fast service
Steve
4/22/2009
The prodigy brake controller is an excellent product. I received the item in 2 days using standard shipping thanks to the free upgrade in shipping by you. Installation was very simple by following the enclosed instructions. I will gladly order from you again!
Terry
4/22/2009
Great price, fast response, faster shipping. Thanks.
Aaron
4/21/2009
Fast response! Great products, but I really appreciate the videos that help me understand how to mount or use what I buy!
AndY
4/21/2009
Fantastic products and experience. Personalized service. Excellent site for detailed product information. Prices cannot be beat. Absolutely the best web retailer!
Chris
4/21/2009
I ordered the Hidden Hitch for a 2006 Subaru Forester. etrailer shipped it in a hurry with a free upgrade for shipping. Ordered Friday, and it came Tuesday. I installed it on the day it came without too much trouble. The video of the installation on etrailer was extremely helpful. What a nice feature! Great service and price!! Thank you I'll use this site again in the future.
Chris
4/21/2009
I have a 2006 Toyota Rav4 and ordered a wiring harness so I could pull a trailer. I found the part easy to find using etrailers website and feel confident it will be the correct fit. Having the instructions on-line is also a great idea as it will allow me to prepare ahead of time for anything I might need to get the job done. Placing the order on-line was easy and I received instant feedback that my order whent through, then rather quick follow-up that the part was in stock and to expect a shipping update withing 24 hours. Mere hours later the same day I got a shipping notification and tracking number. Awesome service throughout the entire process, it leaves no questions to be asked and is very assuring! As soon as I get a good look at my friends trailer Im sure I will be back to order some replacement lights for it.
Craig
4/21/2009
So far, the experience has been great. Item was shipped the same day as ordered.
Gerry
4/21/2009
This is my second order from etrailer.com . I was very impressed with their fast service the first time and they were just as good or better the second time around. The trailer hitch arrived in perfect condition and in record time. My last experience with them was so good that I put then in my FAVORITES file and when I got my new car I needed a hitch so I went back. I wish all online sellers were this good. I am giving them my 5 star rating.
Glen
4/21/2009
Great shopping experience. Great product, great communication and service. Would shop from again. Thanks
Jackie
4/21/2009
So far, So good.
James
4/21/2009
I wanted to take the time to thank you for your excellent service. I recently purchased a trailer hitch….Thank you so much. I have already told all my friends and family about your incredible service and ease of use website. Jeremy
Jeremy
4/21/2009
Thanks for the great service! Your company does it right by me. - John
John
4/21/2009
Great service. Had the parts I needed and shipped them out quick!!
Kelvin
4/21/2009
Very informative description of merchandise. Smooth order transition and was shipped the same day as ordered with upgraded shipping status.
Ken
4/21/2009
I love the website and how fast my order was processed. Suggested items gave me an idea of what items I would need for future buys
Kenneth
4/21/2009
You have a lot of very good products.Very good price. Thank you !!!
Matthieu
4/21/2009
Thank you so much - that's why I am a returning customer - Great Service!
Melissa
4/21/2009
Absolutely amazing, I bought a hitch and tow harness, received free shipping and it arrived in less than 5 days. This so far is one of the best customer service companies on the web.
Patrick
4/21/2009
One of the best web sites I have ever used for ordering something online. Selection is great, prices are even better and I absolutely love the videos! They certainly convinced me to buy some products that I was not 100 sure about but once I saw what they really look like and how they are used I knew they were exactly what I was looking for.
Roger
4/21/2009
I was quit impressed with the genial and professional way my needs were addressed, the speed of shipment and delivery,and the price was right too!! I would recommend them to anyone! They made me a happy camper!!
Ted
4/21/2009
I'm finding it way to easy to find and buy things. Great website, lots of stuff
Tom
4/21/2009
Excellent response & shipping. Would absolutely order from etrailer again. Highly recommended.
Al
4/20/2009
Great communication throughout the transaction. Fast shipping on a great product. I'm very satisfied and I highly recommend etrailer!
Brent
4/20/2009
Fast, fast shipping. Great instruction videos on the website. I saved hundreds doing it myself.
Edward
4/20/2009
great prices great service great selection The best.
James
4/20/2009
These folks are FAST! Order shipped Fri and I recieved Mon, for UPS ground rate... Thanks to everyone at etrailer.com
Kevin
4/20/2009
I am impressed. It was very easy to find the product I needed. Excellent info on the product and easy to order. Same day shipping was a plus and everything came intact. Installation was a breeze. Thanks again.
Kurt
4/20/2009
WOW!! You guys saved the day. With the prompt delivery I received on the Hitch I was able to install the hitch and pick up the Boat I purchased by the weekend. Excellent communication on the delivery date.I will certainly be coming back for all my towing needs.
Norm
4/20/2009
Extremely fast shipping. I ordered at 4:57 pm Central time, and shipped the same day. I couldn't believe it had shipped the same day with 3 business minutes left...A very good company to deal with!
Paul
4/20/2009
Great selection, fast shipping. Have dealt with them before and always have had a good experience.
Phil
4/20/2009
Thank you for the fast service
Tamberlyn
4/20/2009
I appreciate the quick service. The installation was easy and works great on the truck. From the time I ordered until it was on my truck was only a few days. Thanks!
Tim
4/20/2009
Excellent service, fast delivery and very good follow-up.I never had to return an item, but I am sure etrailer will not disappoint me! keep up the good work!
William
4/20/2009
Im very impressed with your company. You confirmed my order promptly. You shipped and confirmed shipping promptly. I feel a bit guilty that I didnt have a bigger order for you. I will definitely order for you again if the need arises. Thanks, Garry
Garry
4/18/2009
Always quick with the order. The BEST PRICES and prompt shipping! I'll buy again!
Gary
4/18/2009
Would purchase from etrailer again without hesitation. Trailer hitch was just as described. Easy to track order. Very pleased.
Hugh
4/18/2009
Excellent service, prompt and accurate. Pleasure to order from and would highly recommend.
Mark
4/18/2009
First of all, I chose to purchase from etrailer because they put instructional videos out for their items...including youtube! Thank you for your willingness to teach. Second, the price, service and ion was excellent, not to mention they upgraded my shipping for no additional charge. I received the item 2 days later! Third, there was no high pressure sales. My rep was very helpful with my questions and was able to answer all of them. I will be back. Thank you!
Mike
4/18/2009
I can put this simply - when I need a solution for my trailer needs, I come to one place and one place only...etrailer.com! I have only needed to come to them a couple of times, and each time they are courteous, efficient, and correct! Thanks!
Brad
4/17/2009
i have to say you guys are quick, efficient, and have made my process very easy. hope it is as easy as this has been to install. thanks, Chris
Chris
4/17/2009
I purchased the hidden hitch for my Toyota Highlander 2007. After arriving exactly when it said it would, I reviewed the video you had online. The hitch took me approx 20 minutes to install and was so easy! I then went to look for the wiring harness and found that there was none. After talking with Toyota they informed me that the trailer harness was not part of the Tow Package and that I could get them to put one in for me for $175. I duly hung up on them, and came straight back to your website. Again you came through for me with instructions on how to fit the harness yourself. I purchased the appropriate harness from etrailer, and sure enough, after arriving within days, it took me around 15 minutes to install and cost me $30. Thanks guys - one very satisfied customer.
David
4/17/2009
Smooth as can be. Ordered on 04/16/09 delivered 04/17/09.Packing was perfect. I would highly recommend them
David
4/17/2009
Thanks for the fast response. Time to get the boat back in the water, so looking forward to getting the hitch put on the Jeep. You guys have been a great help. Have a great week! Gus
Gus
4/17/2009
Super fast shipping. Very friendly to deal with. Problem with item and Etrailer took care of it immediately. Thanks
John
4/17/2009
Very slick. It was nice they keep you in the loop as to when your order will ship, when it shipped and your tracking number. If I ever need another hitch cover I would deal with them again.
Lisa
4/17/2009
Incredible service!!!!!!!!! I wish that other businesses including all walk-ins could display this kind of service!!!!!! thanks Mike
Michael
4/17/2009
Very fast service, with exceptional communication. Thank you, Mike.
Mike
4/17/2009
My order came yesterday (Thursday) and if the rest of the car was made this well it would last forever. Thanks, Morris
Morris
4/17/2009
Ordered a Hitch Adapter and hitch locks. Web site very easy to use - excellent search function. I received an e-mail that my order had shipped in a little over 2 hours after I ordered the item. GREAT SERVICE - GOOD PRICES!
Peter
4/17/2009
I want to tell you guys that I got around to installing the trailer hitch myself a few weeks ago. Your instructions were clear, information and video on your website was very helpful. I have a hobby lift in my garage, but this was simple and straight forward enough that I did the job on my back in my driveway approach with the aid of a friend... too much trouble to move the old car stored on the rack. No problems! It took about 2 hours start to finish rather than the 50 minutes estimated on your website, but still not bad for a first time attempt, and about how long I thought it might take. Everything about doing business with e-trailer was smooth. Thanks for the great customer support and service you offer. Sincerely, Rod
Rod
4/17/2009
My experience shopping with etrailer was wonderful. Absolutely straight forward with the hitch finder and the other recommended parts like the correct wiring for you vehicle. The installation of the Draw-Tite hitch onto my 2006 Chevy Impala was a snap with very good directions and the alignment of the holes was perfect with the car, obviously Draw-Tite uses a very good jig for there welding. Thank you e-trailer
Daryl
4/16/2009
Wonderful experience all the way around ... from gathering info on the site, to ordering, to receiving my shipment super fast!! Would definitely shop eTrailer again. Thanks so much!
David
4/16/2009
Site is very easy to search and use. Extremely quick shipment. Excellent email notification.
Del
4/16/2009
Product arrived earlier than expected because etrailer expedited shipping at no cost to me. Great service.
Don
4/16/2009
Thought that your service was great. You show how to install components, even before orders are made and then you have great shipping. I've already recommended your products to friends. Thank for the great service
Herbert
4/16/2009
I don't think I have ever had such prompt shipping on an on-line order. Ordered a trailer hitch mount Monday night received it in Georgia Wednesday morning. Excellent e-mail contact to keep me informed of the order processing and shipping.
Holger
4/16/2009
etrailer had the products I've been searching for, and the information about my specific application to help me pick the right product for my needs. They also had helpful installation instructions/videos. When it came to ordering and shipping, I was informed every step of the way from warehouse to my door!
Mike
4/16/2009
This maybe my best online buying experience, and I buy online quite a bit. I received the product as described, faster than was told, and it was a great value. I was so impressed with their expertise, I will buy from etrailer next time I need something for my vehicles. Thank you so much.
Rudy
4/16/2009
Excellent service, price and delivery by the promised time. Now all I have to do is find the time to install it! Thanks.
Bill
4/15/2009
This was my third order w/etrailer. They have EXCELLENT customer service, answered all my questions VERY fast. They e-mailed me as my order made it through their process and got shipped. The ground delivery was actually too fast. I placed order on Sunday expecting it to take over a week, it shipped out on Monday and the hitch arrived on Thursday while I was away on vacation, luckily my meighbor held it for me. Everything was packaged in the box very well so nothing got damaged in shipping. Only very minor glitch was they included directions for a different car, no big deal because I could download directions from the site anyways, and view a video showing how to install I wish other internet companies could run this well. Anyone I know in the market for a hitch or parts Ill send your way. Keep up the great work!!!
Bruce
4/15/2009
1st time order from e-trailer, was simple, easy & on time, custmer service was great on fully explaining everything, I am sure I will be buying again from here.
Daniel
4/15/2009
I couldn't hardly believe how fast my order arrived shortly after I ordered it. If this country ran its business like etrailer does we would have alot less problems. Thanks again for your quick respnse.
David
4/15/2009
I am extremely pleased with my experience with etrailer. I found your prices to be very competive I saved at least $100.00. The hitch arrived sooner than I had hoped. I was very impressed on how well made the hitch was the direction were easy to follow I had the hitch installed with the wiring harness in about an hour. Please thank your staff for a great job
Dennis
4/15/2009
Great company. If you need trailer parts check them out!
Gary
4/15/2009
Excellent customer service and products delivered in a timely fashion.
Glenn
4/15/2009
Etrailer staff was very helpful buy promptly answering my several questions. The shipping process was prompt, and I was well informed on each step of the process.
Howard
4/15/2009
Great website. Finding and ordering the correct parts was a breeze. Very helpful videos, right down to dealing with stubborn rubber exhaust hangers! Will definitely be back. Great experience.
John
4/15/2009
I am surprised at the fast service from etrailer.com. They are far above any company I have delt with. THANKS
John
4/15/2009
Smooth, timely transaction. Fairly priced, well packed, shipped on time. I'll tell others, and buy stuff from you again. Mike
Mike
4/15/2009
I received my orders correct and on time or before time. I will do business with etrailer in the future.
Phil
4/15/2009
Shopping from your website was very easy. Finding the exact part for my vehicle was very easy. It even let me know any additional items that I might need to go with my application. With the step by step installation videos and printable instructions, this will be easy to install. You guys are awesome!! Got my order shipped right away. Thank you!!
Clifton
4/14/2009
Thank You very much, I'll be shopping here again in the future with service like this. David
David
4/14/2009
Their website is awesome ! I like how helpful it is narrowing the search for what you need. Etrailer.com shipped my order in less than 3 hours after my confirmation of purchase. Great service!
Derrick
4/14/2009
Installed in 20 minutes tops. Thanks for the quick delivery and helpful Youtube video. Still need to hookup the electrical system, but that looks easy too. Thank you for your excellent service. Donald
Donald
4/14/2009
Have purchased twice from etrailer and am well satisfied. Prices seem to be the best, items shipped in a reasonable time, and product received was as advertised with no cheap substitutions. Overall a safe, trusworthy, reliable company for online ordering.
Eugene
4/14/2009
I was so excited when I found the hitch cover that I had been looking for at a reasonable price. I ordered 2 of them, and then even happier when my shipping was upgraded for free. I will definately keep this webite for future shopping.
Haley
4/14/2009
This site is so user friendly it made my purchase an ejoyable experience as it should be. The quality of the merchandise is above what I envisioned. Shipping was lightning fast and the product was packed very well. The Folks at this company truly care about their customers and that feels great! I'll definately be a return customer. Sincerely Thanks, John
John T.
4/14/2009
The best. 100% good experience. Very good company. Get a hitch you will love it. THANKS
Jonathan
4/14/2009
Extremely happy with all the details from start- buying to finish- shipped.
Kheley
4/14/2009
Smooth transaction. Good Price on Cargo Carrier. Fast Shipping. Website had enough information/description to make desicion on what carrier to buy. Highly Recommended A++++++
Luis
4/14/2009
Received the mats today. They were worth waiting for....fit is VERY good.....Thanks for good service
Richard
4/14/2009
The product was awesome. Everything I had hoped for. Excellent shopping experience.
Sean
4/14/2009
Easy to find what I was looking for and to check out, very quick e-mail response notifying me that shipment had taken place and tracking of the shipment. I could not be happier with the service. Thanks, Terry
Terry
4/14/2009
Was very impressed with customer service and the prompt service that I received. Thanks
Tom
4/14/2009
Answered the phone on a Saturday and answered my question. The part was not in stock but they arranged to have it shipped from the manufacturer so it would be here by the time I need it. All this plus they were the lowest price. Will certainly be back to shop etrailer.com in the future.
Bill
4/13/2009
You must have a person standing there with the part in hand, and a UPS truck there with the door open! How fast is that!! Amazingly quick delivery, correct product and price about $60 less than local I can give you the best price store. Well done!!! I will order from you in future.
Bob
4/13/2009
Very quick delivery. Hitch fit perfect and was easier to install than advertised, 30 minutes.
Dan
4/13/2009
Great quick service had the part no-one had locally! Quick shipping and communication about the status of my order. I would highly recommend this company.
Glenn
4/13/2009
Great service for a good price. Thanks
Grant
4/13/2009
Got my order much quicker than I expected. Good service. Thank you
Gregory
4/13/2009
It was easy to find what I was looking, and fast shipping. bottom line I will buy again from this site.
Jacob
4/13/2009
I loved the fact that I ordered on a Sunday and I recieved coorespondance right away. I recieved my package on Thursday, although I only paid for regular shipping. The prices are awesome and I love that I found everything I needed in one place! Already looking at placing my second order! Thanks sooo much!
Katie
4/13/2009
This site is great. They carry everything from entry level $, up to expedition level $$$. My order was promptly shipped and it was a large order for a roof rack with an extension. Their prices beat what I could find [..]! Shipping was FREE and my rack was quickly attached to my vehicle. I have already used it!
Matt
4/12/2009
I am very happy with my purchase from etrailer.com The price is right, there was a video of installation on my honda odyssey, and the shipping was tracked all the way until delivery. I am very impressed and will be back.
Ryan
4/12/2009
I received my trailer hitch, installed it, it works get! Easy to install! Thank You Clayton
Clayton
4/11/2009
Price, communications, shipping time, ordering process all GREAT! If youre looking for a Hidden Hitch this is a real good place to deal with. Dan
Dan
4/11/2009
It was exactly as described. Thanks to the foresight of the Honda engineers and the wiring harness manufacturers and etrailer.coms excellent presentation and delivery, it was a snap of an installation. Since I am not a wiring expert, that says a lot. Thanks for the excellent product and I will recommend etrailer.com to my friends.
Ed
4/11/2009
All of my purchases with Etrailer have been an excellent experience. There has never been any problem or issues when ordering either online or over the phone. Every one who works there which I have had contact with are great people. The many items that I have purchased are top quality and I am very satisfied with everything.
Garry
4/11/2009
I think you guys are the the most professional bunch of people I have dealt with online in a while. Thanks again, it was a pleasure
Joseph
4/11/2009
Very fast shipping... I was very pleased with product... as advertised.
Lee
4/11/2009
I am very pleased with the service provided. Shipping was very timely. Had an issue with one of the items and the exchange went very smoothly. Thank you.
Matt
4/11/2009
Fast shipping, great communication, low prices. I am incredibly impressed with my first experience with this company and would recommend to anyone. This is a first class professional company!!
Craig
4/10/2009
From start to finish you couldnt ask for a more perfect shopping experience. It arrived on the day promised. I would definitely recommend etrailer.com.
Edward
4/10/2009
Etrailer had my product in stock when other retailers had to order through the manufacturer. [They] took my order, assured me that my item was in stock, and it arrived at my door days sooner than I expected. I'll definetely be back the next time I need trailer parts.
Greg
4/10/2009
This is the second time I've bought from etrailer.com and the experience was equally satisfying both times. I called with a question, and received a prompt courteous answer. My hitches and wiring harnesses were for a Honda CR-V and a Honda Pilot....the items were well packaged and arrived quickly. Both hitches fit well and look great on the cars. Thanks for the good service. Jack
Jack
4/10/2009
Phone help was great, no pressure and they knew the products. Shipping was quicker than expected.
Joe
4/10/2009
etrailer was great. Easy to work with. The bicycle rack I ordered showed up on time. Nice equipment. Great deal. Thanks much!
Mike
4/10/2009
Great Price! Great Products! ... I am EXTREMELY pleased with etrailer. Mike […] Happy Customer
Mike
4/10/2009
Communication with customers is excellent. Quick shipping. Tracking information is available right away. Would recommend to others.
Raymond
4/10/2009
We just received our Class II hitch for our 2008 Suzuki XL7 part number 82552. My husband had it out of the box and on the car in 15 minutes!! And he did it ALL BY HIMSELF. He said it was like it was made to fit on the car I tried to tell him it was, but men...they dont listen! Hes thanking me now that we saved over $300 by ordering and installing our own hitch from etrailer instead of having the dealer install it for us. Thank you for the fast and smooth purchase and shipping we will DEFINATELY do business with you again!
Stephaine
4/10/2009
Great service! Hitch installed easily, and in less than the 40 minutes described in the product description.
Todd
4/10/2009
Great price, quick shipping, perfect fit, great installaion video mostly it ensured me that this was the right part. Have already recommended the site to other truck owners.
Tommy
4/10/2009
Great Product. Exactly as described and fast shipping. Will be doing business again.
Travis
4/10/2009
I received the prodigy brake controller today as promised, removed the side panel off my 2007 Toyota, plugged in the wiring harness that was ordered to my factory harness, mounted the bracket plugged it in and everything worked like a charm. A total of 15min. thank you etrailer!
Wayne
4/10/2009
Prompt shipping great prices and easy to understand instructions. I really liked the videos of the installation process. It was nice to tackle a project with no surprises. Thank you Etrailer.com
Bob
4/9/2009
ETrailer shipping was so fast within an hour I had shipping confirmation I can hardly believe its possible! They also upgraded my shipping for free, these guys rock, dont buy anywhere else!! Will certainly buy here again next time.
Brent
4/9/2009
Outstanding service and the fastest shipping I have ever had. Thank you
Bruce W
4/9/2009
Great products. Ordering was easy and straight forward. This is my third purchase and every item has been as described or better. The quality of this latest hitch for my wifes Vibe is outstanding. I was planning on taking a picture to send in, but you cannot see anything but the little hitch cover. There are a lot of muffler parts in the back of a Vibe, but this hitch slips right around everything.
David
4/9/2009
The site as very easy to use and to find what you were looking for. Images were very good also. Pricing was right on. This was my first purchase
Dwight
4/9/2009
Great communication, extremely fast shipping 3 days from order to door, free shipping, Would recommend buying from them! I will definetly buy from them again!
Jim
4/9/2009
So far the experience has been nice and easy. Im checking on the status of the order. Joe
Joe
4/9/2009
I want to thank you for your professional handling of my order. It arrived today 4/9/09 (Thursday) about 2:00 pm. I installed it in approx. 1/2 hour. As a retired small business owner I can appreciate it when a company is first class and truly cares about their customer. All the information was transmitted to me in a timely manner and I was able to track the package from terminal and almost to my door. You should be proud of your company and anyone involved with my order Mel A very satisfied customer
Mel
4/9/2009
etrailer has never let me down before and this time was no exception. The customer service staff were extremely helpful when I ran into ordering troubles. They were able to resolve the problem on my first call. Thanks guys and I will continue to do business with you!
Mike
4/9/2009
Great price, the fastest shipping I have ever had from a company. Ordered one day and here the next. Will do business again with the quality products.
Noah
4/9/2009
Doing business with etrailer is about as good as it can get. The best people in the world to deal with and go out of their way to provide super service and products. If you are not satisfied with etrailer you just can not be satisfied.
Rick
4/9/2009
Simply awsome. Great prices. Upgraded shipping without charge. Would certainly do business again.
Tom
4/9/2009
I am very pleased with my purchasing experience at Etrailer. I ordered on Saturday evening, recieved confirmation Sunday, shipped on Monday. Outstanding service, excellent pricing and selection. This is the second hitch setup I have purchased from Etrailer and I dont see myself buying anywhere else in the future. I highly reccomend them!
Troy
4/9/2009
Received my order today and it is perfect-fast shipping and very well packaged. I had made a mistake and a young lady helped me correct the order-great service and products-and will be buying from again in the future thanks again william
William
4/9/2009
Everything came fast and was exactly as it said on the website. The hitch and wiriing was installed on a 2009 Wrangler. In 25 minutes I was completely done with both jobs. I am a happy camper, and would recommend etrailer to anyone. From ordering to install, it was a great experience!!!!!
Adam
4/8/2009
Friendly, Excellent Service !!!
Brad
4/8/2009
Very nice and knowledgeable customer service, very happy with the controller received and installed next day. The install was much easier than the last one from another supplier a few years ago...Thanks etrailer!
Dave
4/8/2009
The best Customer service I've had in sometime. Received everything in 3 days of order just like I ordered. Everything is perfect
David
4/8/2009
Exceeds expectations with shipping selections. USPS is still the cheapest thing going for customers and was the determining factor in using etrailer. The responsive fullfilment staff is just a bonus. I will be back and will recommend highly to other customers as long as etrailer maintains USPS shipping and good pricing.
Geoff
4/8/2009
You guys rock.....Thanks.
Marshall
4/8/2009
Great service. Speedy delivery, and everything installed and came together as described. Thanks Guys & Gals
Michael
4/8/2009
Super service! Shipping on same date as ordered is great. And faster delivery than anticipated will be super. Thanks. I'll be back.
Ron
4/8/2009
The ordering process went smoothly. The customer service representative was able to answer all of my questions.
Ron
4/8/2009
Purchased Draw-Tite Hitch and wiring kit for a 2009 Pontiac Vibe. Everything fit perfectly and items were packed well and included all instructions. Do not waste your time shopping elsewhere. etrailer has it covered! Thanks!
Steve
4/8/2009
Great website, easy to navigate. right products with clear descriptions. fast shipping!
Dan
4/7/2009
This is the fourth vehicle I have outfitted with towing equipment through etrailer. You have what I need at a reasonable price. You keep a library of documentation, so if I loose my docs I am not lost. Your shipping and delivery is as you say it will be when you say it will be.
Don
4/7/2009
I received my cargo carrier and cargo bag today, and I must say Im very happy with both! The quality of both is very good, I received them promptly, and they are exactly as advertised. I will continue to be a customer of etrailer in the future!
Mike
4/7/2009
You had the parts that i needed to make my drive alot safer
Alton
4/6/2009
Super easy install...Don't even think of paying the dealer for this part. I think I did the install in 12 minutes, start to finish. Thanks!
Brian
4/6/2009
Got my harness today...fast shipping and excellent price!
Dan
4/6/2009
I ordered a hitch on Monday night, and by Thursday it was here in North Carolina. I found the installation to be quick and it took me only 40 minutes to put it on I took a couple of breaks to think out the installation process. I have a little tip I would like to share. I tied on some fishing line to the wire guide and used needle nose pliers to find the fishing line and pull the wire through the cross bar. That was the easiest way to install the hitch with the spare tire on and using a creeper. You guys are awesome. Thanks!!
Donald
4/6/2009
Everytime I've dealt with etrailer, everything has been PERFECT!! This place rocks and I've recommended it to many friends who have used it!! Thx for the low prices and quick shipping!! You guys are awesome!!!
Greg
4/6/2009
Excellent site. It was easy to find exactly what I needed and the prices were great. Shipping is also top-notch. Highly recommended.
Jim
4/6/2009
Great service! My order shipped on the same day that I placed it. I also received it earlier than anticipated. The videos on the site helped with the installation. I had no issues installing the hitch and cabling. Excellent customer service. Thanks!
Ky
4/6/2009
As life is quite busy, I rarely respond to surveys. In your case, I will. What an absolutely wonderful online shopping experience. Your company is model for others to follow. I had spent several weeks researching these items online and at local stores. Your assembly & product videos show you really do care about your customers. They also let you see & compare the quality & construction of your products. Thanks Again! Mark
Mark
4/6/2009
Etrailer provided a quality product and shipped the order extremely fast. Their prices and free shipping clinched the deal for me.
Lantz
4/5/2009
Got my merchandise at light speed!! Everything now installed and working well. The instruction sheet for the electronics was terrible!!! Took more time to decipher it than to install it! Thanks you for the good merchandise, shipped quickly. I am very pleased with your order response and the very nice phone representative who did a great job!! Will be a repeat customer at some point.
Larry
4/5/2009
The products were easy to find on the website and the order was shipped the next day. I had a very good experience ordering from etrailer.
Larry
4/5/2009
3rd hitch I've bought for as many cars you always ship on time and the units have all fit great, I put them on myself
Roger
4/5/2009
Good Prices, instructions, great searches for matching parts. Why would anyone go anywhere else.
Keith
4/4/2009
Great comunication, Fast delivery, Great products at a good price. Great people to deal with. Thank You.
Ralph
4/4/2009
Perfect fit and the customer service from etrailer was exceptional…Very satisfied!!!
Art
4/3/2009
FAST FAST FAST. Second time I have purchase from you and once again I'm impressed.
Blaine
4/3/2009
I placed my order at 11am and got a shipped notification at 12:15..WOW
Bruce
4/3/2009
Great experience. Good email. communication. Parts shipped early. I wish all internet purchases were this easy!
Cam
4/3/2009
I ordered a bike rack from etrailer.com because of the low price and video that showed how the bike rack worked. The order was placed late on April 1 and I received notice that my item had shipped on April 2 and was to be delivered on April 3. Amazingly fast service. Thank you etrailer.com
Floyd
4/3/2009
Just a note to Thank you and your company for the attention paid to my recent order. Your website was very easy to follow and the order process was also quick. The response by e-mail was immediate and the shipping info was sufficient. Then came the surprise.... you note that the item was in stock and you and the company was going to the extra to get the item coming my way.... Please understand that I order considerable from the internet and most do a reasonably good job... BUT not what you folks do. The superior service and attention to the little details are truly appreciated.... In anticipation of the shipping time and need to get my trailer jack wheel operative, I took the chance and glued the old one... but the new one came before the glue had completely dried.... THAT IS QUICk.... Please pass on my congrats to all involved and understand the attention will not be forgotten.
Joe
4/3/2009
I continue to be amazed at how quickly my orders are filled. I dont even think about looking somewhere else when buying towing realted gear.
John
4/3/2009
Absolutely fantastic. Ordering was simple and easy. Shipping was fastest I've ever had with online ordering and not had to pay jacked up rates for. Ordered product on Tuesday and recieved on Thursday, unbeatable. Would highly recommend to anyone. Thanks etrailer
Keith
4/3/2009
I ordered a hitch cover yesterday and received it today before lunch!!!! Talk about fast! I love it! Thank you very much!!!!!
Misty
4/3/2009
Selecting merchandise was extremely easy. The video tutorials are an excellent way to demonstrate your products. It also made it extremely easy for me to compare products prior to purchase. Purchasing was easy, too and your prices are very competative. I really appreciated the free shipping and I was also amazed how quickly your order was shipped, less than 24 hours from order placement. Ive bookmarked your site so I can visit again, and to help me to refer others to you, as well. Keep up the great service!
Tim
4/3/2009
We purchased a rooftop cargo bag Rola 4 cu. ft., I was very happy with the product, and at the discounted price, it was a great buy. Excellent service, quick delivery and reasonable shipping as provided make this a win-win deal! Thank you!
Alan & Peggy
4/2/2009
Outstanding!! Thank you This is my 2nd hitch from you guys and I must say your customer service and prices made me come back!!
Andrew
4/2/2009
etrailer.com defines customer service! Ordered merchandise on Monday, received it Wed. Good value & fast delivery. Keep up the good work.
Charlie
4/2/2009
I always buy my trailering equipment at etrailer. They have the best prices and great customer service. I highly recommend them.
David
4/2/2009
A very positive experience. The site is very well laid out and the merchandise is exactly as advertised. Very speedy service and some very good feedback from the personnel at etrailer. You have certainly won my business. Thanks etrailer.
Gerald
4/2/2009
I found your prices excellent, the site easy to use, and your prompt responses concise and easy to understand. So, after I placed my order I placed a telephone call to my son. I knew [he] was looking for a tow package as well. I passed the info along. He was on the road so I looked up a tow package on your site for his Toyota Tundra. [He], through my assistance bought his tow package a couple hours after me. Word of mouth is a great sales tool when providing good prices along with good service. I/we look forward to receiving our orders.
Ken
4/2/2009
Excellent customer service. We received updates regarding the status of our order - and the shipping was ON TIME!!!
Renee
4/2/2009
One of the best companies I have ever dealt with.
Ronnie
4/2/2009
Order was filled and shipped the same day. Well done etrailer, I highly recommend doing business with this company.
Shane
4/2/2009
This was the most painless shopping experience I have ever had. Easy ordering, Fast shipping, Great Service...what else can you ask for?
Tonya
4/2/2009
Excellent website complete with installation videos. Because of the way the website allows you to specify your vehicles make and model up front, I was able to order with high confidence that the items I wanted would actually fit my vehicle. And their shipping speed is fantastic - everything arrived in just a few days even though I took advantage of the free shipping option. I am completely satisfied with my purchase.
Bob
4/1/2009
Excellent price. Fast delivery. Great communication from the friendly staff. Whats not to like?
Bryan
4/1/2009
I have been very impressed with etrailer service. My first order with etrailer but not my last. Thanks!!
Danny
4/1/2009
I ordered a T-One connector on Monday... in my hands on Wednesday. Shipping cost less than $5. They confirmed my order immediately and provided tracking information as soon as it was available. Excellent web site and great service.
Don
4/1/2009
Very professional internet operation. I will be coming back for a brake controller for my Tundra.
Donald
4/1/2009
I placed my order on Sat afternoon and it was at my door when I got home from work on Tues. They had the item in stock, I got e-mail confirmation and tracking info right away. The website was easy to use and the price was right!
Ralph
4/1/2009
Fast and accurate. Great communication. Thanks
Richard
4/1/2009
Wow! That was quick ! Great service at a great price! I love you guys. Ordered a hitch, a lock and a tow rope, Got them shipped very fast and got exactly what I ordered. I will be back for more and I will tell others about your great website! Thank you very much
Rick
4/1/2009
Great Website. Easy to find items. Really like the video for installation help. Item arrived faster than expected with upgraded shipping for free. I will definately recommend to others.
Tom
4/1/2009
This was my first time shopping with etrailer but you can bet it will not be my last. The item I need was easy to find and in stock. They also had the best price on the net. Thanks for the quick service and good pricing.
Bill
3/31/2009
I just wanted to let you know that E-Trailer rocks!!!! This is the 2nd time I have ordered from E-trailer and was extremely pleased. I had my shippment within 3 days of placing my order. The hitch was very easy to install and fit like a glove!!! I would highly recommend E-Trailer!!! Thanks Again! Chris
Chris
3/31/2009
I'm very pleased. Very fast service and true to their word honoring the low price guarantee
David
3/31/2009
This is the second hitch I have purchased from etrailer and I have been happy with both purchases. The quality of their product is first rate and their website and shipping times are excellent. I highly recommend etrailer.
David
3/31/2009
Thank you so much for everything. I usually spend about three days researching and comparing items before purchasing. I looked at one more website and talked with another representative from a different company and realized I wanted to deal with you. It's hard to put a price tag on professional, courteous, and enjoyable service.
Justin
3/31/2009
This was the fastest I have ever received a product online. The communication & service are unparalleled I recommend & will be a repeat customer.
Michael
3/31/2009
Fantastic experience! Website great, order received quickly in great condition. Would reccomend etrailer to others.
Roy
3/31/2009
Thank you for your prompt, thoughtful, and courteous service. You have made it a pleasure to do business with etrailer.com
Tim
3/31/2009
I ordered a hitch and wiring harness for my Suzuki XL7. Everything came in 3 days. Easy to install with a little elbow grease, everything was on and in place in 1 1/2 hours. I didnt have to call anyone because it all happened as they said it would.Thanks, you saved me over $200. in installation fees.
James
3/30/2009
I found e-trailer very easy to do business with and would recommend them to anyone. If the products are as good as their service, then they have found a regular customer.
Jim
3/30/2009
First time customer - I placed the order and was acknowledged in less than a minute - Shipped in less than 12 hrs and e-mail information was provided immediately and followed up with tracking info. Very impressed with the response that I was given for the order I placed. 5 star job.
John
3/30/2009
Great website, fast international shipping of a quality product. Thanks
Ken
3/30/2009
Easy-Very easy to order. Customer service great, the best.
Marshall
3/30/2009
I placed my order at 9:00am, I got an email with a UPS tracking number at 11:00am. I placed my order over the phone and the associate was extremely helpful, ensuring the parts would fit to my vehicle and offering accessories, like locks and tie downs. I will be ordering from this site again.
Melanie
3/30/2009
I placed my order and the same day I received several e-mails with status updates. The part was shipped very quickly and arrived ahead before promised. Etrailer offered a very good price on a part that fit exactly as stated and took only 10 minutes to install. Thanks Etrailer!!
Sam
3/30/2009
It has been a great experience doing business with etrailer. Questions were answered promptly and very professionally. Can't wait to receive the items. Thanks for everything.
Thomas
3/30/2009
My second hitch from etrailer. Service is phenomenal. I dont know how you guys do it. Unless you own the shipping Co. also Hitch installed easily and is great. Dave
Dave
3/29/2009
Excellent service and fast shipping. These are good people do do business with.
Mark
3/29/2009
I was very pleased with my online order from etrailer. The parcel was shipped from their US location and arrived in Canada within 1 week. The price was excellent compared to buying it here. Without a doubt I will do buisness with etrailer.com again.
Alvin
3/28/2009
Great business to buy from.xI would recommend to anyone.
Garry
3/28/2009
Great product. Only place I could find this kit with the relays you need for a Titan without spending three times as much at the dealer.
Jason
3/28/2009
This was my first time to order from etrailer. I placed an order on Tuesday and received it on Friday of the same week. This was shipped UPS ground too. I am totally pleased with the merchandise and the service from etrailer. The person that did the packaging for shipping put extra effort into the product for shipping. I will recommend this company to my friends and will use them again. Thanks Phil
Phil
3/28/2009
Great place to do business with very fast shipping, and great products.
Wayne
3/28/2009
Ordered my Hidden Hitch and electrical wiring on weekend and received the order, in Pennsylvania, on Wednesday via UPS Ground Free shipping Everything received in good condition.
Bob
3/27/2009
Received your package 3-27-09 and was very impressed with your effeciency in delivering my order. Everything works fine. Again thank you.
Daryl
3/27/2009
I was very satisfied with the entire process. The hitch is a superb quality at a great price. I was kept informed at every stage of the buying/shipping process. I would definitely purchase from etrailer again.
Don
3/27/2009
Ordering the towing mirrors for my 2004 Dodge Ram was so very easy and they were shipped and received much faster than I thought they would be. I tried them on the truck and they fit great. Thank you for your quick turnaround time. sincerely Joe
Joe
3/27/2009
Intuitive website, only 3 clicks for 5 choices. Fast service, best price.
John
3/27/2009
Best Deal on the Net. Saved $20 compared to all the other sites and with free shipping was a great deal. Was really impressed with the on-line installation video showing me my actual hitch and what it looks like installed on my car.
Larry
3/27/2009
Fast and easy. Even at standard shipping rate item was delivered fast.
Mike
3/27/2009
Great Service, fast and safe shipping! Thank~you!
Peter
3/27/2009
I ordered some replacement tail lights and a grease gun. The transaction was very pleasant. I received confirmation of my order and a notice of shipment. The shipment arrived quickly, packaged safely. This really was a nice transaction. Thank you, Peter
Peter
3/27/2009
Very satisfied with product, price, and customer service
Cas
3/26/2009
Great products, fair prices and great delivery. I will be a return buyer and tell others how satisfied I am with etrailer.
Charlie
3/26/2009
What terrific service. I ordered on 3-24-09 in the afternoon, and received on 3-26-09 10:00 in the morning. Very good service. I recommend etrailer for a good shopping experience. Thanks Dallas
Dallas
3/26/2009
I would highly recommend etrailer as a site for all your needs in their line of products. My order was handled with a very high priotity status, and I only ordered a small item. Their prices and shipping cost would be very hard to beat, as I have shopped around to numerous sites, and no one came close to meeting my demands as they did. Again, I thank you etrailer. From a very satisfied customer.
Dave
3/26/2009
GREAT transaction! great communication from salesman. very fast and cheap shipping. I hope to do more business whith this company in the near future. very happy customer!!!!!!!!!!
Dusty
3/26/2009
good fast experience will order again
Giovanni
3/26/2009
Hey thanks for making sure the order was good to go. I received the hitch on Friday and got put it on Saturday night. I was very pleased with the service I received from you and your company.
James
3/26/2009
Got my order placed and delivered 70 pound plus package within 48 hours with no special service asked for. Great Job!!
Jerry
3/26/2009
Hitch arrived quickly, very easy to installeven for a 64 year old man, good price, good buying experience.
Jim
3/26/2009
Excellent and fast service. Customer service department was fantastic at answering all questions. Would absolutely purchase products in the future. AAAAA+ Thanks again
Ken
3/26/2009
Very impressed. Your prices are good and the customer service is excellent. So far I have only ordered two times from you but each time the shipments were timely and the follow up emails are great. Its nice that you treat customers as if they were friends. I will definately recommend you to friends. Keep up the good work and thank you.
Russ
3/26/2009
We really need to get your folks to run our government. Everything would get done fast and right the first time. Super service. Thanks
A.K.
3/25/2009
This was the 1st time using etrailer. I am very impressed with your company. It seems that you have not forgotten what customer service is. It has been the most enjoyable experience I have had with online purchasing. The communications was excellent the tracking was excellent as well as the shipping. Thank you for making this so enjoyable
Arthur
3/25/2009
Really fast service, delivery, order tracking, all in stock and better pricing than comparable websites. Great Job!
Chuck
3/25/2009
Great site, found and ordered what I wanted in less than 10 min.!!! I will return.
Dave
3/25/2009
I've used etrailer.com twice and both times have been very impressed by the efficiency and speed of service. I've yet to find a vendor who can compete with their prices and the fact that it arrives as described and on time has me locked in as a regular customer. Try 'em you'll like them!
George
3/25/2009
great service I would recommend this site thanks
John
3/25/2009
Great job ! Parts shipped within 3 hours of placing the order and arrived 2 days later. Fantastic. I would definitely use this service again and will recommend it to all.
Michael
3/25/2009
Thank you etrailer.com for the great service. By far the best service I have received online in a long time. I will be shopping again here soon.
Bradly
3/24/2009
Fast shipping and great customer service. Honored their low price pledge. Installation was easier than I expected. Perfect fit, and who says you cant put a hitch on a hybrid!
Brendan
3/24/2009
Great site, great price, very easy and quick shipping!
Bryan
3/24/2009
Great website for truck accessories. Tons of hitch covers and other stuff. Ordering was simple and easy. The delivery was quick. Customer service sent helpful e-mails with great info. I recommend etrailer.com to anyone looking for great truck accessories.
Casey
3/24/2009
Amazingly fast shipment.. I cant wait to install my new exhaust system. Thanks
Dale
3/24/2009
Great etrailer experience. They had all I needed in one spot. Easy to navigate web site.
Eric
3/24/2009
Thanks for the great customer service. The web site is easy to use. The hitch was simple to install and required no drilling or modification of any kind. It was clearly designed to be a perfect fit for my vehicle and it looks and works great..I was stunned when my order was delivered from Mo. to SC in just over 48 hours. THANKS AGAIN
Michael
3/24/2009
Everything I ordered came quickly. Great quality both times I dealt with etrailer
Richard
3/24/2009
This is the third time I've ordered products from etrailer. Best products and best prices on the web hands down. Shipment is fast, packaging great. Only issue was the UPS driver had some trouble getting the cargo carrier up to my porch!! Thank you for great products!! I will continue to use etrailer for all my etrailer needs!!
Russell
3/24/2009
Fast shipping. Very easy to install. Very happy. Sam.
Sam
3/24/2009
Great company with fantastic customer service. Shipping was even faster then I expected
Sam
3/24/2009
I’m astounded in the best possible way! The website was clear and easy to navigate. It made picking the appropriate products a snap. Still, I had a few questions so I called the toll free number to inquire. The associate answered all my questions without missing a beat. Not only did I find her knowledgeable but also very pleasant and friendly to work with. While I was on the phone, I ended up placing my order right then rather than going back on line. After placing my order, I promptly received e-mails to inform me of the order status. To my utter amazement, the order arrived at my Chicago office early the next morning. That’s about 18 hours from order placement to delivery! The items a hitch and modulate were well packaged and protected from any potential damage from shipping. From start to finish, etrailer.com gets an A+ in my book.
Steve
3/24/2009
Fits perfect. Free shipping is great
Anatoliy
3/23/2009
I think its great It's so easy. I've seen other websites but etrailer is better and easiest to find what you want and need.
Bertha
3/23/2009
very fast! no hassles! A+
Bob
3/23/2009
I am very pleased with my new draw-tite hitch. It is better than I thought it would be. It was so easy to install that it took me less than the 25 minutes that they estimated it would take. I had it on in 22 minutes and things put away. The hitch is much heavier than my neighbors hitch that he received from another company.
Charlie
3/23/2009
Great product, installed in 10 minutes. Works great. Thank You
David
3/23/2009
Fast shipping and great price. This lock is perfect for anyone with 2 1/2 inch reciever hitch like the new chevrolet 3/4 ton pick-ups.
Dennis
3/23/2009
Etrailer has been a pleasure to shop with. Not only are there prices lower than other websites but there customer service has been great. I have recommended them to my friends and will do business with them again!!
Don
3/23/2009
I purchased a trailer hitch from etrailer.com and found the staff to be very helpful and considerate . They e-mailed me with the status of my new order immediately and also of the ship date which was the same day of the order . They even upgraded the shipping from standard to priority at no charge to me . I highly recommend you give them a try with your business .
Edward
3/23/2009
Great price, low shipping costs, shipped right away, great response time, great product, nice doing business with your company,
Jason
3/23/2009
Fast service and easy ordering. Would definitely recommend etrailer
Michael
3/23/2009
I ordered a cargo hauler and it came missing a part. I phoned and they sent out the missing part immediately. My purchase was upgraded to a faster delivery speed and I am very pleased with my purchase. I will definitely buy here again.
Rhonda
3/23/2009
Wiring worked as described. Very fast shipping. Great website.
Dan
3/22/2009
You guys are QUICK
David
3/22/2009
I found your website by accident while surfing the web for specific products. How lucky was I to have found it. Both times I've shopped Ive found the products I needed and they were explained in detail. Additionally the swiftness that the orders are shipped is also a postive experience. I'm sure I'll need additional products in the future and your website will be the one I use. Thanks again.
Gary
3/22/2009
Excellent service. Fast shipping and a great price.Thanks
Mark
3/22/2009
The service was great, Received order in about 48hrs. Installed it in about 30min. The wiring harness makes it easy. Thank you very much for the great service, would recommend to anyone.
Raymond
3/22/2009
Whats not to like, good prices, excellent communication and they really appreciate your business.Thanks, Roger
Roger
3/22/2009
Thanks for the QUICK service and great prices.
Tom
3/22/2009
You guys are great! Great prices, customer support and fast shipping! I am definately will recommend you in the future.
Anton
3/21/2009
Great communication!! They did not have all parts to ship out right away, but expedited the shipping when the order was ready. They kept me informed every step of the way.
Blake
3/21/2009
Nice transaction. The item was exactly as described and shipping costs and time were reasonable. Very good value for the money. Thanks, Ive bookmarked you!
Brice
3/21/2009
Your web site was very easy to navigate, and you had everything I needed for the job at hand, and reasonable pricing as well.
Jack
3/21/2009
Great service, great products, and a fair price. Salesperson was very helpful. I enjoy doing business with this outfit.
Jake
3/21/2009
Finding the part, then ordering online with etrailer was perfect. From the confirmation of my order I was e-mailed of the status till I received it. Etrailer sets a great example for ordering online. Thanks Jay / Florida
Jay
3/21/2009
I ordered my hitch Wed afternoon after reading good reviews on etrailer and the hidden hitch I ordered for my vehicle on a blog. They shipped the hitch Wed night and I received it Friday! Barely 48 hrs after ordering it was sitting on my front door step! And the shipping was free. : The hitch is in great condition...very satisfied with my experience. Thanks for the great service!
Rachel
3/21/2009
Website is awesome, product selection is awesome, pricing is guaranteed, service is awesome, shipping is awesome... AWESOME! I would highly recommend to everyone!
Andrew
3/20/2009
Great shopping experience. Searching for my part was a breeze, finding and printing the instructions, verfying i had the right part, etc. Thanks very much etrailer!
Dave
3/20/2009
Excellent transaction with very prompt shipping.
Dean
3/20/2009
I dont normally take the time to comment on a purchase experience, but this time I had to. This was a rare case for me, because I usually know exactly what I want and I just look for the best cheapest place to get it. I honestly had no idea what model bike hitch to get until I watched some of the demo videos on the site. I ended up choosing the Softride Element model, and when I couldn't even find it locally and wasn't willing to get a different model, I placed my order. All I can say is WOW! My order got to me within 2 days and that was with standard shipping. Great product education and excellent customer service from start to finish. I will definitely be ordering additional items from here.
Gordon
3/20/2009
Simple, fast way to shop. I found the people friendly and very professional. I would reccomend highly.
Karl
3/20/2009
Kept me well informed from the minute I bought the unit including the time it was shipped. Good company.
Lewis
3/20/2009
Etrailer.com is fantastic. Their people keep you totally informed of your order. I got 3 emails for my order. 1 saying they got the order. 1 saying it was being worked on and should ship, and another saying it shipped and how to track it. Their prices are the best I have found anywhere on Hitches and they are the only ones I will ever buy from.
Nathan
3/20/2009
Great etrailer fast shipping and good communication pleasure to do business with
Norman
3/20/2009
I enjoyed your site very much. The videos are a nice touch and helped me make my decision. The details of the products are great and the ordering process was easy. I will be ordering again from your site soon.
Paul
3/20/2009
I ordered a hitch rack and locking pin on a Monday and received it on Wednesday. The product looks like it will be just what I wanted and the shipping was super fast!!
Carol
3/19/2009
They had my oddball part in stock, it shipped immediately, it was inexpensive, and it arrived a day and a half later. I own a small mail-order parts company, and etrailers customer service and shipping puts ours to shame.
Curtis
3/19/2009
I shopped around for this wiring harness for quite a while. I ordered from etrailer.com because the price was nearly half what others were charging. Sometimes customer service will suffer when prices are lower but that is not the case here. etrailer.com shipped my order within two hours of placing it and updated me with shipping information as soon as it was on its way. Thank you for a great experience!
Dustin
3/19/2009
It was very easy to find what I needed and ordering was quick. Your web site was set up very well and I would certainly come back for any other needs. I also gave the site information to the salesman who sold me my truck so he can give the site information to anyone else that may need parts
James
3/19/2009
Good prices and quick order fulfillment. I will certainly shop at etrailer.com in the future.
Jim
3/19/2009
Very fast shipping, and the hitch arrived in pristine condition, including instructions and mounting equipment specifically for my car. Very satisfied customer!
Jon
3/19/2009
I have shopped/purchased twice now at etrailer and both times it was a very satisfying experience. Great products, pricing and shipping. I have recommended the site to numerous folks for their trailering needs. Also, I find your posted/linked product install videos as well as install manuals SUPERB! Nothing I like better as a DIYer than to see and read about the project I am about to undertake. Etrailer, please continue to add those features to as many products as applicable etc.. I will return, guaranteed! :- Thanks for the great service Etrailer.
Kerry
3/19/2009
I needed wheel bearings fast and that is what I got. I was amazed by how fast I recieved my order. Thanks etrailer.com!
Mike
3/19/2009
It was a very good experience. I had a 5 minute wait for an associate to take my order but once she on the phone with me I totally understood why I waited. She was very helpful and answered all my questions in a reassuring and professional way.
Olaf
3/19/2009
Thank you for your response and update regarding the status of my shipment. I look forward to recieving the items I ordered. The fast turnaround time on these items will allow me to complete my project ahead of schedule.
Pete
3/19/2009
So far so good....order was quickly handled and I was kept informed as to what was hapening in the next phase...i.e., shipping. Lastly and more important to me..was the cost. Best price I could find on the item I needed....and free shipping. Folks were very friendly on the phone....making me feel appreciated.
Ulysses
3/19/2009
One word,Awesome....I was worried about service, but etrailer.com went up and beyond my expectations.....Great, hassle free shopping experience. Thx
Daniel
3/18/2009
Thanks etrailer. Ordered a Reese 5th wheel hitch on Monday received it free shipping from UPS on Wednesday. Great price, quality product, fantastic service. Wwill I be back? You Bet!!!!
Hank
3/18/2009
Online shopping was great. Product arrived on time. Installation of hitch on my 01 Accord was very well-instructed & easy, even for this mechanically-challenged older person. Thank you.
James
3/18/2009
Such great service and great products.
James
3/18/2009
I have recieved my order and everything is as it should be . Thank you very much. It has been a pleasure doing business with you.
Jerry
3/18/2009
I usually do not leave feedback on sites like these, but thats because I have never been this pleased with an online order. Communication, item descriptions, and shipping were all fantastic. Completely satisfied. Would definately recommend this site to my friends & family.
Kiarash
3/18/2009
Shipping was very fast! The wiring kit was easy to install and the best way to go. The reciever was installed in 20 minutes with no modifications. The instructions were right on and simple to follow.
Mark
3/18/2009
great selection of products at good prices, and prompt service.
Vaseem
3/18/2009
Equipment came in as promised and the installation went perfectly. The instructions were precise.
Bob
3/17/2009
You folks at etrailer are great. This kind of service is the reason that I always think of you when I have towing or auto lighting needs. Keep up the good work!
Dallas
3/17/2009
WOW, that is quick. Item ordered on-line and within 3 hours its shipped. Fantastic!
Jason
3/17/2009
Ordered the part UPS Ground on 3/16 and received it on 3/17. Outstanding service! Thanks.
Jeff
3/17/2009
great selection of hitches, super prices, and fast shipping. Hitch buying doesn't get any better!
John
3/17/2009
Thank you at etrailer my experience was great. I got everything I ordered with no problems, all the updates on shipping was very helpful. very good quilty and the shipping was fast. I would recommend you to everyone.
John
3/17/2009
I ordered the custom fit fifth wheel frame mount and rails for my 2007 HD2500 Chevy crewcab short bed truck and had it at my house in 3 days. That was amazing. I also ordered the custom wiring harness for my truck but the mounting self tapping screws that came with the plug where not long enough to go through the plug cover much less the bed wall. Other than that it took longer to remove the heat shield than it did to install the hitch. The frame brackets fir perfectly and the dimensions given with the installation instructions allowed the bed rail holes to line up with out any problem. I will order form etrailer again and have recommended etrailer to a lot of my friends. Cant wait for Thursday to get here so I can hook up my fifthe wheel and get out in the open air and kick back and enjoy the good times.
Ken
3/17/2009
This was great! I received my hitch a few days earlier than expected. I got it put on our Honda Pilot by myself in about 25 minutes. The electrical connections were even easier to put on. Thanks E-trailer for making this transaction go smoothly. Ben
Ben
3/16/2009
Thank you for providing such good service. It was quick and everything fit my car perfectly. Thanks again for the great service.
Gregg
3/16/2009
I have ordered several truck parts from etrailer and have spoken with 3 operators and have had nothing but excellent, professional results each time. My questions have always been answered each time I call. Thank You Jim
Jim
3/16/2009
We recently ordered a Draw-Tite and Sportrack Bike rack. Ordered on a Monday morning and was at my door the next morning. Fantastic service. Both are well made and easy to install. Thanks.
Jim
3/16/2009
Good prices - Free shipping - Hitch Hunter made the choice very easy! Web site makes shopping easy.
John
3/16/2009
so Far Great!
Paul
3/16/2009
I ordered the T-One Wiring Harness 118369 after watching the installation video on the site. I never realized that there was a factory connector for my 2003 Jeep Cherokee. Long story short: Ordered on Monday, arrived on Wednesday, installed in 5 minutes just like the video showed.
Barry
3/15/2009
Thanks etrailer. I had to find a trailer hitch for my Taurus X last August, and looked everywhere I could think of for a wiring harness including local trailer supply stores. I had to put this all together in 2 days. Nobody could help me with the wiring. I had to splice the wires in and that was not simple. I recently stumbled on your site, and you had just what I needed. You shipped it fast, and its now installed and working. Thanks so much for your prompt service. Keep up the good work!
Dave
3/15/2009
Second time I've oredered from etrailer. Amazed at the turn-around time. I had my order in four days, WITH the free shipping. I will definately not hesitate to use etrailer again!
Eric
3/15/2009
The process of ordering from etrailer could not be simpler. Within 2hrs of making my order, I received an e-mail from e-trailer confirming my order. Within 24 hrs I received an e-mail from etrailer confirming that my order was shipped, and also provided tracking information. Cant wait to receive my order. Thanks etrailer
Gordon
3/15/2009
The hitch and wiring harness arrived on time. Both were easy to install and are working perfectly!
Robert
3/15/2009
I ordered my hitch after viewing how to install in on Youtube. It showed up on Friday after ordering on Tuesday. I installed the hitch and lighting connector in less than 2 hours by myself again, videos for both were online at Youtube. I used it on Saturday and was very pleased. EXCELLENT prices, AWESOME timing, PERFECT training videos and GREAT value - thank you etrailer!!
Seth
3/15/2009
Ordering was fast and easy.Shipping was quick.
Carl
3/14/2009
You guys are absolutely a class act! Your communication is top notch. I ordered the GearDeck 17 series cargo carrier and I love it. The most impressive thing to me is the fact that you didnt charge my card for anything until after I received it which was very quickly.
Gary
3/14/2009
Ordered the Pro series Sc weight distribution by Draw Tite Hidden Hitch & Reese, I received my order in four days, everything was in order, I was completely satisfied, great place to buisness, and I also checked prices on other sites, etrailer beat them all! Thanks Tim
Timothy
3/14/2009
I cant believe it, an online business with down home customer service. What a great shopping experience. This is the way all businesses should treat their customers. I have bookmarked this site in bold letters and plan on checking them first for any of my future parts and accessory needs. I tell everyone that I talk with about etrailer.com. Keep up the great work, it really does make a difference... Thanks Alan
Alan P.
3/13/2009
Everything was great. Took longer to get it unwraped than to put on! Hitch and rack seem to work great. Also got here when they said it would.
Bob
3/13/2009
Very Very good job all around. Top notch Well run.
Robert
3/13/2009
Product was exactly as described and shipping was very fast. I will definately order from here again.
Adam
3/12/2009
Fantastic experience purchasing from etrailer. Products in stock! Shipped nearly immediately! Received the next day and I did not request next day. I will recommend etrailer to anyone wanting to purchase automotive/rv parts & supplies. Thanx etrailer for the GREAT service.
David
3/12/2009
I called in to order my parts and the young lady that answered the phone was very helpful and knowledgeable about the products. I liked the response in e-mail about my shipment.
Gregory
3/12/2009
I really can't tell you how much I appreciate the level of customer service that I get from e trailer. It's really rare today to find a company that does so much for their customers. You've more than earned my business. Thank you so much!!
Joel
3/12/2009
Excellent service, the service and quality the product is superior than other.
Jose
3/12/2009
Cheapest place I've found and that says a lot !
Michael
3/12/2009
My third order from E-Trailer Customer service is outstanding. Orders are shipped same day, tracked by UPS with estimated delivery date. FREE shipping on last order saved $$$$. Thanks, Janice
Paul
3/12/2009
Placed my order by phone on Friday 03-06-09. At this time I was told that my order would ship ASAP. I was also told that I could expect my order to be delivered around Wed. of the next week. Not only was I pleased the price of the Sport Rack but also the speedy delivery of my order. Thank You Sam
Sam
3/12/2009
I ordered a brake controller with the factory plug in. Came in mail in a few days. Got the controller installed and all is working fine. Great communication on order status. Will buy from etrailer again.
Steve
3/12/2009
Thank You so much for your service!!!! I got my product early and I will therefore be able to make my move from Alabama to Texas on time. Thanks again. Walter
Walter
3/12/2009
Product selection was great with speedy shipping. Product was better looking than described. This LSU hitch cover is on the rear of a police package 2009 Tahoe.
Chief Ricky
3/11/2009
Great Service! Great Prices! What more can I say? I will continue to shop etrailer.com
Gary
3/11/2009
Teriffic shipping time and great price. Thank you
Gary
3/11/2009
Prices are fantastic and very fast shipping. Everything organized to make it easy to get what you need. I will buy again in the future.
Gregory
3/11/2009
This is the first time that I purchased something from Etrailer.com. The website is easy to navigate, the service is exceptional and the prices are very competitive. I wont hesitate to use them again.
Jerry
3/11/2009
SUPER FAST THANK YOU!!!
Ken
3/11/2009
My order was processed on Sunday and delivered on Wednesday. Great service.
Larry
3/11/2009
Every time I purchase from etrailer I am amazed at the price and service. Its always outstanding. I would not buy from anybody else. Whats great is everytime I go looking for a new hitch or bike carrier etc, it seems to always be on sale, and free shipping!
Paul
3/11/2009
The hitch and wiring harness I purchased for a relatively rare car VW Passat 4-Motion SW based on the very informative etrailer web site were delivered promptly, were just what I needed, and fit perfectly.
Paul
3/11/2009
Wow! These guys dont fool around. I saved $125 bucks. etrailer.com had the best price by a mile and free shipping to boot. Now thats how you take care of your customers in a bad economy!
Russell
3/11/2009
Etrailer was great. Their website made it very easy to find the parts I needed for my truck. The information I received made it very easy to install both a Class III trialer hitch and light kit. Thanks again
Tom
3/11/2009
The customer service, shipping speed, and prices of etrailer.com are all top notch! If they carry what I need, they will no doubt get my business. Thanks!
Chris
3/10/2009
Great RV Supply Business. Superb communication and ultra fast shipper. I will alway check with Etrailer before I buy anything our RV needs. Respectfully, Jeff & Kelly
Jeff & Kelly
3/10/2009
Great business to deal with . Great customer support, fast shipping, and great prices. Thanks
Robert
3/10/2009
Etrailer always has what I'm looking for. They always have it for the right price. I don't even bother with other suppliers because I always end up back at Etrailer. I'll be a lifelong customer.
Ross
3/10/2009
Great Selection and THE BEST Prices. Ordering my hitch from etrailer cost me half what it would have anywhere else on the web. My order was shipped fairly quickly. All in all, I am very happy with my purchase from etrailer and would recommend the site to anyone in need of anything trailer related.
Thomas
3/10/2009
I placed an order on Saturday and on Tuesday I received my order. Very fast service Thanks so much
William
3/10/2009
Totally satisfied! I will definitely be a return shopper. Thanks again!
Calvin
3/9/2009
Wow is all I can say @ the new Class III Trailer Hitch from Valley! It was so easy to install! The Craftmanship is Very Good! Start to Finish was @ 45 minutes...BY MYSELF!!! I also purchased the Wiring Harness for the Trailer Hookup. It was just as easy! E-Trailer is all that and a bag of chips! I will be back to purchase everthing trailer!
Chad
3/9/2009
I think the prices are very good. The service I received was off the chart...Thank You E-Trailer. I will always shop with you first!!!
Charles
3/9/2009
thanks for a great product and great service-fast shipping what a deal-put me on your mailing list. thank you
Danny
3/9/2009
Great Selection! Decent prices w/ free and super fast shipping.
Dave
3/9/2009
I've ordered from these guys a few times, and each time their service and value seem to get better. In this most recent order, one item that was about $150.00 everywhere else they had for less than $100.00, same great quality at a far better price. The deal breaker is their free shipping for orders over $150.00 ....... How hard is it to spend a hundred and fifty bucks, especially with their great prices. Thanks for being customer oriented.
David
3/9/2009
Very good experience. Andi was knowledgeable and helpful. Ill shop here again.
Ed
3/9/2009
Nice price, friendly service, quick shipping. Thank you.
Jolie
3/9/2009
This was one of my all time best internet transactions. Delivery was less than 24 hours after ordering. The how to video on my wiring harness install eliminated all guess work and only took me 7 minutes. Free shipping to boot! Im sold customer for life!!!
Kelly
3/9/2009
These guys are great. I have bought twice from eTrailer and both experiences have been great. Each time the products shipped inside of a day or two.
Mike
3/9/2009
Your excellent help and exceptional product knowledge made purchasing products from Etrailer a pleasant experience and I want you to know that. Customers often times are very demanding and can be very difficult and do not take the time to acknowledge good service. I decided to take the time and to say!!!!!!Thank you. Have a nice day, Shlomo
Shlomo
3/9/2009
AWESOME AWESOME!! Had a minor issue with the cargo bag and you guys follow up take and care of the problem in a timely manner. I cant tell you how much I appreciate such AWESOME service! I have and will always recomend your site to everyone that is in need of your merchandise. Heck I will pass the link on and tell people of the great service even if people dont ask. Thanks
David
3/8/2009
Just a note to let you know that my hitch arrived quickly and with the help of a friend, I got it mounted to my A6 Audi yesterday. If I would have identified ALL the bolts holding the bumper to the car, I would have had it installed faster. Anyway, if someone is an Audi owner and was told by Audi that a hitch is about $6-700 to buy and install, they are robbing you. Do it yourself.
Don
3/8/2009
I would highly recommend etrailer. My order was received in a highly professional manner and the order was processed and shipped in a very expeditious manner.
John
3/8/2009
I just wanted to say ...you people run a great company. We purchased a 7 way connector and a wiring harness for a GMC van brake control. Everything was in the kit. Everything was functional and your videos and instructions on this site were very helpful and worked to the T. We own our own company and I like to always commend someone when they get it right. Thanks for your help
Ken
3/8/2009
Great to work with. Kept me informed about the status of my purchase. Helped to get a back ordered item to me a week earlier.
Keith
3/7/2009
Great service! I had my order in 3 days. Quality merchandise & people.
Paul
3/7/2009
I ordered a towing package for my Jeep Wrangler. Very competitive prices and they shipped my order very quickly and Im getting it earlier then expected. Etrailer sets the standard for how a online store should be. Thanks Etrailer!
Ryan
3/7/2009
Very pleased with fast response to e-mails and how quickly the product arrived.
David
3/6/2009
Great experience buying from etrailer. The led strip works just fine. Two thumbs up for all you guys and gals at etrailer.
Felipe
3/6/2009
I have ordered from etrailer.com on several occasions, and they really know how to do things right. Their Hitch Hunter feature is a valuable tool and you cant beat their prices. Ive ordered E-track rails to install in my enclosed motorcycle trailer and the materials are all quality. I will gladly purchase from etrailer.com again in the future.
Judson
3/6/2009
Very friendly service and fast got just what I ordered and good quality
Ralph
3/6/2009
One of the best shopping experiences I have encountered. Easy to pay, expedited shipping, everything in order, I was truly impressed. I will definately shop here again.
Ron
3/6/2009
The produce was good, the price was good and the delivery was prompt. Very satisfied.
Tom
3/6/2009
This is going to sound like an infomercial, and you may not believe it but it is the truth. Unbelievable service! This is my second order with etrailer.com. My order was shipped within one hour of placing my order! Free shipping! They upgraded my shipping at no extra charge and I am scheduled to get in 2 days!!!! per ups tracking info. I ordered a full size trailer hitch, wiring harness, and lock! This was not a light order and they upgraded me for free!!! One hour service and 2 day shipping and great prices. I will definitely shop here again. Thank you!
David
3/5/2009
Just spent 5 minutes putting together my new 3-Bike Carrier for my mini-van. It came in 3 days!!! Thank you for the fast service and high quality product. It will get a lot of use. Three of us are retired teachers and we used to try to stuff our bikes inside our vans. Now we can safely and easily carry them on either the 1 1/4 or the 2 receivers. Thanks again.
John
3/5/2009
On March 3, just two days ago, I ordered a trailer hitch, drawbar and wiring harness for a Toyota Corolla from etrailer.com. That was only two days ago.....this is March 5. The stuff came today and I have the hitch bolted on my car and the wiring harness already installed. Talk about fast shipping......I nearly received it before I ordered it. I ordered standard 7 day shipping UPS but etrailer.com upgraded the shipping to 3-5 days at no extra cost. I got it in two days. The hitch, which I had installed in about 15 minutes, fit perfectly with no drilling or fitting. The wiring harness took a little longer because it takes a while to figure out how to disconnect the electrical plugs that go to the tail lights. If you have a tendency to cuss, those plugs will make you say a few choice words. I think etrailer.com is probably the best online vendor I have dealt with and I will certainly buy from them again if I need something they sell. Good prices, great emails, excellent customer service and lightning fast shipping, you cant do any better than that. Thank you etrailer.com.
Ken
3/5/2009
Great place to do business with. Always prompt and work hard to make sure your experience is all good! I dont order very much but they make me feel like one of their biggest customers. I would recommend them to everyone.
Mark
3/5/2009
The people of etrailer were courtious, answered all my questions quickly. I appreciate being kept informed about the progress of my order.
Roger
3/5/2009
This is the third item that I have purchased from E-trailer, and as usual the ordering and research experience has been easy and most positive. I've found the products to be of high quality and the ordering-shipping process to be very efficient.
Steve
3/5/2009
Website provides accurate, detailed info prior to purchase. Very impressed with process of order placing. Shipment arrived in 2!! days. Small bump in that the trailer hitch did not appear to fit 2005 Highlander but resolved fairly quickly when installer called etrailer help line. would have been a problem if I was the person installing since I am not a mechanic/car person. All in all a great experience and has convinced me that online shopping can be a positive experience.
Brian
3/4/2009
Site was very easy to use. thank you
Charlie
3/4/2009
etrailer again has exceeded my expections by sending out my order recieved after business hours in order for me to receive it quickly. Thank you!
Chris
3/4/2009
You have been exceptional to work with, love the hitch, will recommend you at every opportunity.
Dennis
3/4/2009
Item arrived in perfect condition. Excellent comunications with staff. A pleasure to do business with.
John
3/4/2009
This is by far the best Customer Service I have seen so far! Thank you!
Michael
3/4/2009
I have been a customer of etrailer.com for about two and 1/2 years. I've made purchases both for personal vehicles and uses as well as for our Boy Scout Troop. They have an excellent assortment of products and very timely delivery. I have had only one glitch with an order and customer service was very responsive and continued to communicate with me while solving the problem. I will definitely be a repeat customer.
Paul
3/4/2009
Great shopping experience once again. Very quick and great communication. This is the first place I go for all my cargo needs.
Adrian
3/3/2009
Over the years I have ordered a variety of items including a hitch and brake controller. Never any problems and always very prompt and courteous service. etrailer.com ROCKS!
John
3/3/2009
These guys treat you like you are their only customer. They take away any fear of ordering something online. etrailer is going in my keeper box. Myron
Myron
3/3/2009
The product was outstanding and at a very competitive price compared to other sites I found. The product was delivered very quickly and the quality was excellent. Even better than I expected from the pics. This is the first time I have used this website but will certainly use them again for future products. I would recommend this site to anyone I know.
Ryan
3/3/2009
You guys are the best love doing business with you, thanks
Sophoin
3/3/2009
With the selection of parts avalable I was able to find just what I was looking for. And the prices are fair. I really like the free shipping. I have ordered from etrailer.com in the past and I received my order with in 7 days. I have added etrailer.com to my internet favorates and will use this site for all my trailer needs for future orders.
Troy
3/3/2009
Amazing shipping... was on my front porch in less than 3 business days with standard shipping. Cheaper prices than anywhere else. Havent installed yet but looks like it will be easy.
Dannon
3/2/2009
Etrailer rep. was extrememly knowledgeable and quickly had me on the right path. She has continued to folllow up even after product purchase to ensure everything has been taken care. First class customer service.
Danny
3/2/2009
Excellent service
David
3/2/2009
Excellent service, cant beat the prices, way cheaper even with shipping than here in HAWAII, good products too
David
3/2/2009
My experience with etrailer.com has been excellent! I ordered a hitch and wiring harness for my 2005 Honda Pilot. I received my order very quickly and the installation of the products was very easy about 40 minutes for both. I was so impressed that I ordered a hitch for my Dad for his 2008 Honda Ridgeline. Thanks for the great service!
Wade
3/2/2009
I've installed 2 hitches from etrailer. 2005 Saturn Vue and a 1097 S10 Chevy pickup, both fit very well making the installations fast and easy.
Michael
3/1/2009
Delightful Experience! Got GREAT SERVICE and the installation went without a problem except for the battery power drill that had to be recharged and slowed by install time to almost 4 Hrs.. The most difficult part was getting the mufflers out of the way. I would order from these guys again, no question!
Skip
3/1/2009
Great price! Great service! Would not bother shopping anywhere else..The hitch and wiring for my Nissan Titan fits good and looks great and I saved hundreds of dollars not buying from the dealer..
Steve
3/1/2009
It's really rare when you find any busines, much less a website, that provides the level of customer service that Ive experienced with eTrailer. I didnt have any experience with trailer brakes, and I was intimidated to say the least. The people at eTrailer were extremely quick to respond to my questions, and walked me through the process of making sure I got the right parts for my pop-up camper. And on top of that, the items shipped out the day that I placed the order, and arrived two days later. I'll make all of my trailer purchases from now on ONLY from eTrailer!!! Thanks!!
Joel
2/28/2009
Fast friendly service. They took the time to answer my questions throughly...highly recommend.
John
2/28/2009
It was to easy, also very fast shipping
Harold
2/27/2009
I ordered my new hitch and ball mount at 2am and it was processed that morning at 7 then ship the same day. I use etrailer for all my hitch needs and am a repeat customer. Thanks
James
2/27/2009
Oh very good transaction, I'm very satisfied, thanks again.
Osvaldo
2/27/2009
I was very pleased with the servive that i got.I had to call in and she was very helpful thank you.
Paul
2/27/2009
Ordered on Tuesday and delivered on Thursday. Doesnt get any better than that with free shipping and the lowest prices I could find anywhere online.
Simon
2/27/2009
The line of communication was exceptional, always keeping us informed each step of the way, i.e., order acknowledgement, shipping upgrade notice without addl charge, and actual shipping confirmation and tracking #. The assembly of the product was as easy as the video explained. The quality of the product is excellent, true to the feedback that I read on this item before purchasing. We look forward to using the bike rack very soon. We will do business again with etrailer.com, and will happily refer friends.
Susan
2/27/2009
The service is great and they always keep you updated on your order. I had a problem with a break controler going bad, called them and they were great to work with...had a new one in a couple of days. When you find someone that has a good product and great service you stay there...keep up the good work
Bob
2/26/2009
Thank you for the hitch, service, and all the information.
Carl
2/26/2009
Thanks for the super fast shipping and the notification.
Charles
2/26/2009
ARE YOU SERIOUS!?!?!?! I tell you what, I haven't recieved the product yet, but I am extremelly impressed by your customer service and quick order processing. Honestly, I may be over reacting, but I work in the Inventory Control Management feild and communication is one of the key tools to my team. I've recieved 3 emails from you in the past 4 hours updating me on status, kudo's to you! It is SO nice to know that are still yet companies and individuals out there that care about their customers. WOW!! Sincere Thanks Chris
Chris
2/26/2009
Exceptional communication and incredibly fast shipping. I am recommending etrailer to all my buddies on the fire department. Businesses that go the extra step deserve our business.
David
2/26/2009
I had looked at several other sites on the internet for the adaptor I ordered. Your cost was better and now I see your service is excellent. I will definately be telling my friends about you guys. Thanks for your help. Garry
Garry
2/26/2009
I am impressed I received my order the next day and was very happy and will always get my trailer and hitch needs from you guys from now on no question about it. Thanks for the great service it is so hard to come by now days. NOW A CUSTOMER FOR LIFE
Giovanna
2/26/2009
I had purchased a trailer hitch from etrailer earlier in the year and had to return it because I sold the vehicle before I installed the hitch. eTrailer was terrific to work with on the return and refund with absolutely no hassles. I ordered another hitch and will recommend these guys to everyone I know looking to purchase a quality product from a company with superior customer service. Thank you etrailer.
John
2/26/2009
I thoroughly enjoyed my experience with etrailer.com. I had a slight problem when placing my order, but a call to customer service had the issue remedied quickly without any hassle, and my order shipped the same day. Its always nice when a company has good customer service.
Robert
2/26/2009
Go for it. Installed hitch and wiring on Honda Pilot 2008. Installed easily with friend. No surprises nor modifications needed. Everything went like your instructions said. No need to lower spare tire. Took less than 30 minutes. Wiring kit installed under 5 minutes. Plug and play just like installation video shows. Better hitch than Honda factory. Why pay more?
Scott
2/26/2009
What an awesome experience!!! Website helped me find stuff that I didnt know I needed. I wont buy from anyone else!! Thanks etrailer
David
2/25/2009
This is my second time using etrailer and would use them again. Best prices on the net, free shipping, and great selection.
Greg
2/25/2009
Thanks for your expedicious response to my order. Even though I needed my order faster, I went with standard shipping to save money. Not only did you ship it immediately, you upgraded to express 3-5 day delivery at no additional cost to me. I'll continue to use e-trailer for all my future needs. Thanks again!
John
2/25/2009
Just installed your hitch on my 09 Honda Accord today. Wanted to let you know everything fit perfectly. Very satisfied and will recommend you to all my friends. Also the wiring kit worked as advertised. Thanks again, Larry
Larry
2/25/2009
Your classs 3 hitch arrived today in excellent condition and installed in about 20 minutes. Thanks so much for the help and great customer service on the new hitch and hitch lock. Your attention to detail and fast delivery are second to none! Have a great weekend, and thanks to E Trailer we are planning a great weekend too.
Mark
2/25/2009
I'm an experienced internet shopper and this company is a good one. Their prices were some of the best, their shipping charges on small orders were fair and not off the scale, I ordered on Sunday, they shipped on Monday and I received order on Wednesday. In addition they have a spot on their website to ask questions about particular products. I used it a couple of times and got very quick responses. Can't ask for much more when web shopping.
Pete
2/25/2009
Great experience. Super fast shipping, these guys really seem to want to please a customer! Good prices, excellent service! I will definately do repeat business, Highly recommend!
Earl
2/24/2009
Absolutely superb email and phone shopping experience. Best website I've encountered in about 25 years, regardless of topic. You were extraordinarily helpful, went far out of your way to be sure I got what I needed, called me back with extra information.... altogether a top-notch experience, and I will recommend you to anyone on the planet... just ask!
Eric
2/24/2009
I was very pleased with the service that you gave me. I run a repair service station and I will be glad to use your products again.
Jim
2/24/2009
Excellent customer service, fast shipping! Would recommend and buy from them again.
Linda
2/24/2009
I have made several purchases from etrailer and have gotten excellent products and service from them everytime. I would definately buy from them again
Michael
2/24/2009
A very pleasant experience ordering from your company. Website works great, fast locating of items and quick checkout. Thanks Again Richard
Richard
2/24/2009
Just the best! Had what I wanted super super fast shipping! E Trailer gets an A+
Rob
2/24/2009
Very quick service. Everything showed up faster than promised. I would recommend buying from here they have the best prices and are very helpful
Robert
2/24/2009
The site was much easier than others I looked at. Got what I wanted less expensive without costly handling charges. And best yet, etrailer upgraded my shipping for free and my purchase got here much faster, relieving me of worry on an approaching deadline. Thanx guys and gals!
Wayne
2/24/2009
Awesome experience! Website very informative, prices good for high quality products, shipping went quickly, and communication right on. I will not hesitate to make further purchases from etrailer in the future.
Charles
2/23/2009
I actually found a trailer hitch cheaper than e-trailers price. They say 110 of the difference refunded. Know what? Theyre as good as their word. Honest people. Fast shipping. Order correctly filled. Good pricing. Im a happy, returning customer.
David
2/23/2009
Great price, easy ordering and QUICK shipping. Will shop here again.
Jeff
2/23/2009
The online experience was great and I will be shopping on etrailer.com in the future. Thanks for making it easy, very easy.
John
2/23/2009
After going to local trailer shops looking for sway control options, I was getting frustrated at the lack of selection and availability. I found etrailer through a basic search and found exactly what I was looking for. The prices were great and the well packaged items arrived quickly. Next time, I'm going to etrailer first.
Jon
2/23/2009
Over the years I have bought from etrailer I guess maybe six times. I have always been pleased with the service.
Richard
2/23/2009
Communications have been excellent. I looked at several vendors when I purchased this hitch and with free shipment etrailer had the best price and excellent service.
Tim
2/23/2009
Great internet service. Someone I knew had told me about this website. I put the hitch on my CRV myself and it was not that complicated. Videos at etrailer helped explain and prepare my for the installation. I would definitely recommend them.
Tim
2/23/2009
Ordering was easy, recieved on time and I am happy with the product.
Eugene
2/22/2009
A truly positive experience. Helpful easy to find product search, Extremely fast processing and quick shipping. I was kept well informed of order status and am fully satisfied with my product. Thank You!
Ian
2/22/2009
Very effective web site, Great service & communication, quick shipping. Couldnt get any better than that.
Steve
2/22/2009
I just wanted to tell you that I received the hitch for my Chrysler Town and Country in one (1) day! This is awesome. I'm very impressed with the etrailer website and the customer friendly approach I've experienced here. It's great to see we still have companies that actually show an interest in exceeding customers expectations. I will definitely be back for any future needs I may have and I also plan to share my experiences with others. As you know, those with similar hobbies, have a tendency to talk about their experiences, both good and bad. My experience with eTrailer, both from a website (i.e. installation videos, product selection, pricing, etc.) and from a customer service perspective, have exceeded my expectations.
Brad
2/21/2009
Thank you this was easy and very fast I recived my order in 2 days. Thanks for everything JEFF.
Jeff
2/21/2009
I have never seen such fast expediting. These folks are organized. And I feel sure I will be just as happy with the product. Thanks again
Al
2/20/2009
Thank you for your time and making my time frame your mission. It has made a loyal customer out of me and everyone I know will hear about the extra effort your company went through to make my order and by extension my vacation a reality at a good price!
Dan
2/20/2009
Super Fast Shipping! Plus I used PayPal, which made ordering easy! Excellent Feedback!
Darryl
2/20/2009
Excellent Service...They upgraded my shipping and I received my order in two days!!!...Product was of excellent quality!...Would order from them again!!
Dave
2/20/2009
Well, I got a quick acknowledgement of my order, I like that. Then I got a quick note telling me that the merchandise was in stock, and I like that too. Then it shipped promptly and showed up more quickly than I expected. I really like that. I have purchased from them before, and thats the kind of service you get. Guess what, I like that too!
David
2/20/2009
etrailer seems to be an excellent company to do business with. Delivery took 1 week from day of order which was quite reasonable. The hitch was truly a custom hitch for my car and fit perfect. Installation time quoted was 1 hour which must apply to experienced mechanics only. Working slow and careful I took 3 hours which I feel is good for amateur mechanics. Only problem I had was with plastic rivets. Hard to get out and impossible to put back in. I would definitely recommend this way to go to any friends needing a hitch on a small foreign car.
Irving
2/20/2009
Hardest part was crawling under my pick up. Pulled the conection apart, added a little dielectric compound. pushed the conectors plus the new conector together, drilled a hole for the ground,and done. Thanks for making it easy, Ron
Ron
2/20/2009
Great web site. Easy to navigate. Easy to order. After-order communication was excellent. With Net purchases especially, theres no such thing as too much communication. This was the second hitch purchased from etrailer. Would highly recommend to anyone! Thanks for a great product at a great price. - Tim
Tim
2/20/2009
I have ordered two different items on two different occasions and both were shipped promply and received in a matter of a few days. Both items were exactly as advertised and I installed them with the help of the sites instructional video excellant videos....Im more than 100 satisfied with etrailer.com and will order more parts from them as I need them. Thanks for the great customer service. Herb
Herb
2/19/2009
I ordered the hidden hitch for my 2007 Jeep and installed in under an hour. Looks great and cant wait for the weather to warm up so I can get the bike rack on. I highly recommend etrailer to anyone considering using them...hitch was shipped very quickly also. Thanks again
Jeff
2/19/2009
got my order Thursday. Thanks for the great service. As always, I can count on Etrailer.
John
2/19/2009
The trailer hitch that I ordered is great. Everything fit perfectly and all the hardware was included. It took me about two hours to install and I was amazed that I didnt have to make any modifications to complete the job. Im a happy customer and will highly recommend your company to anyone.
Larry
2/19/2009
Order was processed quickly and follow-up confirmation emails arrived promptly. Upon arrival the hitch was complete with all necessary hardware and it fit perfectly. Took about an hour to install. The most difficult part is detaching the rubber muffler hangers from the muffler hooks. Spray WD-40 or silicone to help ease them off and on.
Nelson
2/19/2009
The customer service, product delivery and communication was the best I have ever received on-line to date!
Robert
2/19/2009
Kind and friendly person on the phone. Hitches arrived fast and timely when she said they would. Easy to track with the information sent by email. Very pleased with your product and service and will use you again.
Grady
2/18/2009
Easy shopping experience. I found exactly what I needed at a great price, and the shipping was cheap and FAST!
Jacqueline
2/18/2009
I am very satisfied with etrailer. They were very prompt in sending out my Draw-Tite hitch and T-one wiring harness for my 2008 Colorado. Everything went in fairly easy and works great. With the service and pricing, you cant go wrong with them.
Mario
2/18/2009
Very prompt communication and shipped out quickly. Very good service. Thanks
Todd
2/18/2009
the bike rack is great for my new explorer. a little tough lining up the holes by myself. but other then that i really like the product. will tell other people about you folks. a pleasure to deal with. very well made too. nothing cheap about that product.
Walter
2/18/2009
World Class service and communication. Pricing was the lowest on the Inet. Shipping charges more than reasonable. I hope I have the opportunity to buy through etrailer again in the future. Thanks for setting the bar for others. Fred
Fred
2/17/2009
Quick response!!! Very fast shipping! Priced the lowest, with the most detailed information of all sites.
Jason
2/17/2009
Always a pleasure shopping at etrailer. Thanks for the great service
Jeffrey
2/17/2009
The mirror extenders I ordered for my Jeep just arrived and they are GREAT! Thank you so much for the quick shipping and the super communications...Jim
Jim
2/17/2009
These guys are straight pros all the way. Outstanding service and quick shipping
Jon
2/17/2009
Order received in record time. Thank you
T K
2/17/2009
Wow. Ordered Sunday afternoon and ship that following day. Will use again.
Blaine
2/16/2009
Great products, good prices, instock, and fast shipping. I'll be a return customer.
Charlie
2/16/2009
This is an exceptional company to deal with. Good prices, exceptional communication, and they stand behind what they sell.
Paul
2/16/2009
Extremely happy with the ease of finding the right part and the ordering process. Had the wiring converter within 40 hours using normal shipping. I would highly recommend etrailer to others.
Richard
2/16/2009
I am VERY HAPPY with my purchase from etrailer. The service is way above average. If I ever need another hitch or trailer related part I will call on etrailer first. A++
Rick
2/16/2009
etrailer is awesome! I found them on line gave them a call in the afternoon and ordered my hitch extention. They were able to get it shipped the same day. That is what I call service! They have an exceptionally easy web site to use with links for everythig , including tracking. etrailer will be my trailer parts supplier fron now on.
Duane
2/15/2009
My order was placed smoothly and my bike carrier arrived quickly in perfect condition and was exactly what I was expecting
Chris
2/14/2009
Through the whole purchasing decision to the final transactions, this was e-commerce done right. The videos on the website gave me the confidence to do the hitch installation myself, the customer service was great when I called to confirm I was purchasing the correct items, through the email updates at every step through their warehouse and shipping, etrailer.com got this right. I am looking forward to receiving the product, and am confident of any support I need being there.
Seth
2/14/2009
One of the best in customer service. Always have a answer and if not they will find out for you. Great products also!
Dean
2/13/2009
Awesome! I bought a 4way flat kit from [..], then found out my van was more complex than a simple cut-in kit, needed a 4 to 2 conversion. [..] quoted me over $60, and they were going to cut the wires. I ordered the T from etrailer, it arrived in two days and was installed in 15 min. Saved $30 and cut wires.
Dwayne
2/13/2009
I thought etrailer was professional, knowledgeable and extremely helpful. My experience was great.
Jack
2/13/2009
Timely shipping, packed good, priced right. Will get more from them
John
2/13/2009
I got the 24/60 folding Cargo Carrier . I had it together in less 5 mins it fits perfect . I give it 5 stars.
Richard
2/13/2009
I have only purchased a couple of items from etrailer, a hitch and now a brake controller. The pricing, and follow up after the order are great. Plus, the website has a lot of good information on installation and product usage. etrailer.com had installation instructions for the brake controller, which was very helpful.
Bill
2/12/2009
etrailer.com is awsome. It was quick, and easy. Everything was made very simple by the sites layout. Thanks etrailer.
Casey
2/12/2009
So every time I need something to build or repair a trailer, or I need accessories for towing, I check out etrailer. I have friends who build trailers for all kinds of use, and they do the same. Never a bad word. If they say they have it in stock they do and it leaves there is a hurry. Price wise, they are hard to beat by anybody who is legit. Others might say they beat the price, but then you find out it is back ordered or not really what you thought you were going to get. If there is a shipping problem or a problem with what you bought from etrailer, they are on it right away and you get the feeling they are your best friend!! Never do business elsewhere until you give etrailer a try!!
Jim
2/12/2009
Thanks for your most professional and personal assistance. You can be sure that I will be telling my friends and using etrailer for all my needs going forward. Thanks again, John
John
2/12/2009
Great to do business with. This is the second time I've purchased from etrailer. It was a great experience each time. Fast shipping too!
Marc
2/12/2009
Excellent customer service. You went the extra mile to be sure the pintle hook would work for my setup. Fast shipping as well
Ron
2/12/2009
I am very impressed! Best pricing that I could find and it landed on my doorstep in 3 days.
Ron
2/12/2009
I bought the 4 way to 7 way adapter. I ordered it on a Wednesday morning & recieved it on the next day by 5pm. Very fast response & shipping. I would reccomend anyone that has any trailer needs to use etrailer.com.
Tracy
2/12/2009
Easy to order...saved money, very quick service....2-3 days. I would order from etrailer again. Same hitches as other dealers, but with great savings.
Bob
2/11/2009
Great doing buisness with you. Kept me informed as of the shipping details and super fast delivery.
David
2/11/2009
Thank you, Your company has been a pleasure to work with so far.
Dick
2/11/2009
Thank you for the update on the shipping. Looks like etrailer.com has a permanent customer.
Ernie
2/11/2009
Very fast shipping, product is better than expected. My order included a wiring harness and the instructions made the job a snap. Thank you etrailer for your fast and courteous service
Jim
2/11/2009
I placed my order online @ 12:30 on Friday, I received an email that it was shipped @ 2:30 the same day. It was delivered and installed by 1pm Wednesday. Great service! Thank you, Larry
Larry
2/11/2009
Super fast shipping!!! Great product with a great price. Would recommend to to anyone looking for hitches or bike racks. Thank You
Larry
2/11/2009
etrailer definately went the extra mile, packed and shipped just a few hours after placing my order. Customer service and delivery AAA+++
Mike
2/11/2009
My 90981 class II hitch with drawbar was very easy to install on my 2003 Buick Century. The directions were perfect and easy to understand.
Nick
2/11/2009
Best online shopping experience I have ever had. The order was simple, delivery was very quick and the product was complete. I have not installed it yet due to weather but am looking forward to an added safety device. I will shop with you again. Thanks
Tom
2/11/2009
I purchased a set of slip on mirrors for my new truck. The pricing at etrailer was very competitive and they shipped my order with-in a day. They also have kept me abreast of the order and shipment via emails. Im very satisfied so far and am planning to purchase a break controller from them in the very near future.
Herb
2/10/2009
It was difficult to find a trailer site the fit all my needs. Etrailer.com had everything I needed in one site. Meaning I didn’t have to order my products from multiple sites and pay multiple shipping charges. Actually, since I spent over $150, my shipping was free. I wouldn’t have been able to accomplish this if I had to ordered from multiple sites. Etrailer.com was the best organized and most user-friendly site that I visited out of the 30+ sites that I had visited. You can feel confident in the purchases you make with etrailer.com.
Josh
2/10/2009
Fantastic website and product selection! I shopped around a lot online to try and find the best deal. Etrailers prices were definitely among the best. Cant really ask for much more.
Kevin
2/10/2009
Great transaction, fast, friendly service, good commumication, fast shipping. Will do business with them again. Thanks etrailer
Norman
2/10/2009
Great service. Several companies will not ship to APO/FPO addresses, etrailer never hesitated. Fantastic response and shipped in less the a day!!!
Rodney
2/10/2009
This is an exciting company....Very customer attentive. The order department was outstanding. Knew what I wanted and gave me several items to choose from in inventory. Great people.
Bob
2/9/2009
Your company and your prices are great. Thanks Again
Denny
2/9/2009
Thanks so much for the prompt reply and the speedy service!! A guy down the hall in our office recommended your company to me. He said he had a good experience with your firm. Now I see why! Thanks again!
Joe
2/9/2009
Very easy online purchase, with a quality product at a very competitive price, and prompt shipping, to boot. I will definitely shop here again!
Michael
2/9/2009
You had exactly what I was looking for at a very good price. Very easy to order from and I should be getting my order by the time i need it by. I am very pleased and will most likely order from you again. Thank you so much for your service!
Victoria
2/9/2009
I thought the whole entire purchase was excellent. Good communications fast service. Thank you very much
Bill
2/8/2009
EXCELLENT SERVICE Item received very fast, and also Item was easy to install Thank you Very much
David
2/7/2009
Thank you for the prompt service. The bike rack arrived two days before we were scheduled to leave on vacation and works just great. Look forward to doing business with you in the future.
Frank
2/7/2009
Although I just placed my order within the past two hours I have received three emails from etrailer giving me updates. I must say that up to this point I am very impressed. If the outcome of my order is as perfect as it has been to this point, you have gained another satisfied customer that will return.
Mark
2/6/2009
Great service! Thank you!
Peggy
2/6/2009
SERVICE. One word describes it all. Ordered an item on-line during the wee hours at a very reasonable price compared to everything else Id seen. Within minutes of placing the order I was notified the item was in stock and would be shipped the next day. As soon as the sun was up I was notified the item had been shipped and tracking info was available. Thanks for the service
Mike
2/5/2009
Im really impressed with the whole shopping experience with etrailer. I cant remember the last time an Internet retailer shipped an item the same day. Oh, right, etrailer for my last trailer hitch purchase. They also make it very easy to find the parts you need for not only your vehicle but also add-ons for trailer hitches, i.e. draw bars and the like. Always a pleasure!
Rob
2/5/2009
Fast and excellent
Ronald
2/5/2009
I dont know how they ship so fast? Will recommend to my friends and family.
Thomas
2/5/2009
Outstanding Service could not ask for any better.
Tony
2/5/2009
Customer service was friendly and knowledgeable about the products. I had a pleasant and efficient shopping experience with etrailer.com.
Cliff
2/4/2009
Great service and I will be back
Danny
2/4/2009
Etrailer did a great job just as they have always done in the past. I ordered my trailer hitch over the weekend not expecting it to get to me until the folling week and much to my delight I got my hitch on Wednesday. Thanks for doing a Great Job.
Garry
2/4/2009
It was fast and easy.
Jim
2/4/2009
EXCELLENT service
Lyman
2/4/2009
What a great company to buy from. Shipping is the fastest on the web.
Mel
2/4/2009
Great price and super fast shipment, plus excellent communication. This is a top notch merchant.
Mike
2/4/2009
You have been very helpful and informative....thank you! The front/2nd seat mats work great....a good choice.
Thomas
2/4/2009
Shipped out first thing Monday when I placed the order on a Saturday. Will be here tomorrow Thursday. No one else had the part and no one even the parts guy at Kia knew about the quick connect on the Kia Sorrento. Will be buying all my trailer parts from e-trailer from now on! Thanks
Tom
2/4/2009
This is the second hitch reciever I've ordered from etrailer.com. Same efficient ordering process, and the fastest shipping from an internet retailer. Ordered it Sat night, got the hitch Tues morning. I would definately use etrailer.com again.
David
2/3/2009
Beautiful items reasonably priced with fast shipping and great, courteous service. Enjoyable transaction
Harry
2/3/2009
I think this 2 bike rack you sold me is the best one I could ever find. It holds my bikes super steady and locks onto my truck so I can leave them out in the parking lot while I eat lunch. Good Good product will buy from you guys anytime Thanx
Preston
2/3/2009
Looking at a lot of sites for a trailer hitch & wiring, eTRAILER.com was the only one to specifically address the issues re: my 2000 Volvo V40. They were the only site to tell me the V40 wiring could not handle a trailer circuit without the modulite kit. The trailer hitch fit my car like a glove and I was able to review installations directions before ordering. Everything was sent out within 24 hours and was received in good shape. What I ordered was exactly as described on the site. Extremely satisfied with this company. They are bookmarked for future purchases.
Bob
2/2/2009
That's what I call fast shipping. I won't forget you guys the next time I need etrailer for parts. Thanks again, Frank
Frank
2/2/2009
What can I say? ...a fair price and great service along with decent installation instructions. No complaints here. Jack
Jack
2/2/2009
I would never buy trailer stuff from anyone else...Fast shipping, friendly service at a good price and I never had to leave my office. Thanks
John
2/2/2009
Customer service was very helpful answering my questions and placing the order. Nice experience, would buy again.
Matt
2/2/2009
Excellent customer service when ordering hitch and wiring. E-mailed tracking number and shipping date. The products ordered were of excellent quality and reasonably priced. I would highly recommend etrailer to my friends. My experience was the way it should be! Great Job!
Doug
2/1/2009
The staff with etrailer goes above and beyond by providing exceptional customer service. Great communcations, fast, and free shipping. Highly recommended!
Harry
1/30/2009
Couldn't had expected a more positive buying experience!!! The hitch and rack are perfect. Thanks!!
Jim
1/30/2009
Great guys to do business with,fast shipping they shipped my order about an hour after I placed it.They have the best prices,I know because I seached the internet for an hour and couldnt beat etrailers prices.I will buy all my trailer needs from them. Thanks again etrailer, John
John
1/30/2009
So far so good very informative and quick. makes ordering online easy.
Mark
1/30/2009
I ordered my hitch and wiring and received an e-mail less than 2 hours later that my parts have already shipped. Amazing.
Tom
1/30/2009
Very nice transaction. Shipping was super fast. From the time I placed my order to the time it was delivered was four days, and I did the standard shipping! Will do business with etrailer.com again.
Michael
1/29/2009
Excellent service!
Robert
1/29/2009
Great customer service. Thanks
Behrouz
1/28/2009
etrailer.com is great. really easy to work with and shipping was great. They even upgraded my shipping for free. Would recommend to anyone.
Brandon
1/28/2009
This is the 2nd time Ive purchased a hitch from etrailer - website is extremely easy to navigate to get a great set of options from which to choose at a great price point. So much information is available on these products as well to ensure an educated buy along with the installation instructions. Awesome site for those seeking to save some money & install these simple hitches yourself - would recommend this site to anyone.
Brent
1/28/2009
Good job, very friendly people, order shipped when promised.
James
1/28/2009
Great service, I had a few questions about what I was buying and they got right back to me as soon as they could. shipping went out right after I ordered it basically. All around, If i ever need any other trailering supplies, I will be coming here. And now I cant wait to get my stuff!!
Andrew
1/27/2009
VERY Pleased with the service provided by etrailer!! A+++ Thanks!
Eric
1/27/2009
Great service
Joe
1/27/2009
Smooth and easy to use
Kelly
1/27/2009
Just before 2 pm, I called with some questions and ordered the components. At 3:06 pm I receive an email telling me that my order of a hich, brake controller, etc. has shipped. Curteous helpful person on the phone, and 1 hour after ordering to shipping. Amazing!
Ray
1/27/2009
I think ETrailer is one fantastic company. Their inventory is real and available when others cannot delivery. Their service is unquestionable and their order fulfillment system is virtually instantious. They are cooperative and care about their customers. Go to them first before running all over the web looking for the part you want. In short, a great company.
Alan
1/26/2009
You guys are the best! Your help with the brake controller saved me many hours of research and work!
Dave
1/26/2009
Excellent communication. She was very helpful, because I wasnt sure of my terminology, but she figured it out for me. Really, really FAST shipping. I'm not really in big needs of camper and trailer stuff, but if Im ever looking for stuff like this, I sure know where to look. Thank-you again for all your help and lickidy split shipping.
Jody
1/26/2009
Best price in the market and their comunication was incredible along with the super fast free shipping! It will be my first place to go next time I'm looking for parts.
Julian
1/26/2009
ETrailer has very competitive prices and very efficient service. Their product are of high quality. I appreciate that they keep me informed, by e-mail, of my order status. Ive ordered from E-Trailer four or five times and have never been disappointed.
Ronald
1/26/2009
etrailer is a great website and easy to order from. I told all my friends about it and will use it for all my truck needs.
Norberto
1/25/2009
Great communication and very fast shipping. Certainly would use again.
Garland
1/24/2009
The Fifth Wheel Custom Install Kit W/rails- Dodge Ram Full Size, fit perfectly. A true bolt on kit. Ordered Monday morning, got it on Wednesday. I am very happy with your service. Thanks
Jessie
1/24/2009
This company is awsome. They took care of all my trailer needs and sent what I ordered right out.
Darrell
1/23/2009
The Honda CRV hitch and harness mounted exactly as described by etrailer instructions both written and video and in the time estimated. Was very easy and saved a bunch over the car manufacturers price. I would not hesitate to recommend or order from etrailer again.
Jim
1/23/2009
Fabulous service, if only all online retailers were like etailer.com. Thank you for restoring my faith in online shopping.
Jon
1/23/2009
While looking to replace a broken taillight on a trailer, I wanted to replace it with the exact same brand and model, I came across etrailer.com. They had the exact light I was looking for and it was very easy to find. To top it off the cost from etrailer, including shipping, beat all other vendors I came across and it was shipped the same day I ordered it. Ill be back for my other trailering needs!
Ken
1/23/2009
You can't find a better price than etrailer. Shopping is very easy, no login just very streamlined and fast check-out. Their shipping is super fast too. Just a great e-retailer. Check out their bicycle accessories, you'd be surprised at how much they carry in addition to racks and hitches. And again all at the best price I checked!
Mary
1/23/2009
I am very pleased with the great customer service that I have received. Very pleasant employees that stay on top of the situation. Im glad I found your Company! Thanks, Penny
Penny
1/23/2009
I would like to say etrailer.com is a fantastic site to deal with.
Wade
1/23/2009
Etrailer! The company whose business model is THE model for all other businesses. Easy to buy from, easy website navigation, great prices I compare thoroughly so I know! and great tools online product instructions to view before purchasing and helpful product/installation videos. Etailer has it all. Now I would love to have been paid to say all this it is the truth! but, unfortunately, I wasnt.
Andrew
1/22/2009
Received my trailer hitch in the time promised. Everything fit perfectly and I wasnt missing any parts. Instructions were clear and easy to follow. Ive since placed an order for the trailer wiring harness and look forward to a similar experience with it. I will recommend your products and service at every opportunity. Thanks, Cliff
Clifford
1/22/2009
Very fast service. Went on very easily and fit perfectly. Looks good installed.
Don
1/22/2009
Wow. Cant believe how fast my order came! It was a small order, but your personal service will bring me back. Thank you.
Gary
1/22/2009
The representatives I talked with were very helpful. The item was shipped the next day.
Ruby
1/22/2009
Thank you. Once again, your service has been exceptional. It's rare these days to experience such a high level of customer support/satisfaction.
Carl
1/21/2009
Was a good shopping experience. Dont often order online but found the LED lights I needed on etrailer.com. Ordering was simple, received several e-mails with updates on the order and they upgraded the shipping at no cost. I received the items today and they arrived well packed and a better product then the product picture indicated. Pleased with the process.
Chris
1/21/2009
Thanks so much! I love my product, and the customer service was great!
Lisa
1/21/2009
Fast shipping on my BMW hitch and ball. Even shipped on a holiday. Great!
Zank
1/21/2009
Thanks for the fast service. I'm quite pleased.
Bill
1/20/2009
Fast shipping. Good communication. Pleasure doing business. Thanks
Joe
1/20/2009
Very happy with my purchase, and very fast shipping. Item was well packaged and exactly what was advertised. I would buy from again.
Joe
1/20/2009
Very good service and great website.
Michael
1/20/2009
Fast shipping and you what the part fit and works fine. Paid $100 less here. Thanks PS I will be ordering a hitch step soon.
Mike
1/20/2009
We found etrailer.com to be extremely user friendly. We have spoken to them both via phone and e-mails. The customer service reps were all so friendly and helpful. etrailer.com stands by their products and their policies such as their Price Pledge. We ordered a hitch and were very pleased with the item and the delivery process. In speaking with another friend, he said that he, too, had ordered from etrailer previously and was also pleased. You wont be disappointed if you do business with etrailer.com!
Rex
1/20/2009
WOW!!!! Fast shipping, accurate, and just what I was looking for. Great Price on this hard to find item. Will do business again when in need.
Rick
1/20/2009
Good selection of products at reasonable prices. Very easy and simple to order, lightning fast service, shipped within a couple of hours of ordering
Rod
1/20/2009
I bought two hitches one for my Honda Pilot and one for my Ford Ranger. Both were the no drilling models. The install times shown were right on and they came with simple easy to follow instructions. They shipped super fast and have a great quality product. I also purchases the MasterLock trailer lock set and the towing package with the balls and receivers. It completely set me up to tow my trailer. Thanks! I would definetely shop here again for my future trailer needs. Their website was easy to use and provided a great recommendation.
Ryan
1/20/2009
Very nice experience.
Jon
1/19/2009
WOW great answers to my questions. [..] and even sites that specialize in hitches didn't have any knowledge whatsoever. You guys are really good. and quick order processiong too!
Michael
1/19/2009
Great Service Arrived very quickly
Rex
1/19/2009
After searching 9-10 web sites erailer is the best I saw. I did call three other companies and all wanted to sell me the carrier but had no idea how to attach it to my roof. I called etrailer and right away I knew talking to someone who knows their products. She knew products and erailers web site inside out. I did not think twice about it and gave her the order. I'm very happy and will refer etrailer, only a fool would buy somewere else.
David
1/18/2009
Good prices and quick shipment
Donald
1/18/2009
Placed order on Monday. Received on Thursday! Got what I ordered. great service. I have saved their page in favorites and when I need any thing for a trailer it will be from this company. Very professional.
Ron
1/18/2009
Good response, good product line, which is important and speedy response in shipping. Thank you, arrived yesterday
Ed
1/17/2009
Thank you for your fast response, I really appreciate your excellent service
Andre
1/16/2009
Very knowlegable and courteous staff. My order was delivered on time, sent out on a Monday, had it Wednesday of the same week. Gooseneck hitch and brake controller was an easy install.
Bob
1/16/2009
etrailer Thank YOU! These guys did a great job with my order, they were timely, upgraded my shipment so that it would arrive earlier than expected for free and on top of that they had exactly what I wanted! Thanks
Dennis
1/16/2009
I've placed 3 different order with etrailer and had great assistance and service as well as excellent prices each time - highly recommended!
Tony
1/16/2009
OUTSTANDING! Placed a huge order 128 items in the morning, shipped by lunch time. It doesnt get any faster or easier than that.
Bob
1/15/2009
Wow, so far this has been one of the best online purchasing experiences I have had. Thanks for the great customer service!
Brian
1/15/2009
My shopping experience at etrailer.com has been extremely satisfying. My order was placed on tuesday and arrived at my door on thursday afternoon....all ordered parts and instructions were delivered without one single problem.....I'm impressed! THANKS ETRAILER.COM...i will use your service again.
Maurice
1/15/2009
Wow! What super service! You guys are great. You can be sure we'll spread the word.
Pete
1/15/2009
Etrailer rocks!! I ordered a hitch bar on Saturday and it arrived by Wednesday. I couldnt ask for it any faster without spending for priority shipping. Thanks etrailer!!
Dan
1/14/2009
Just wanted to Thank You for your extremely quick shipping. Arrived in 2 days from time of order and your sales rep gave me a great deal on the shipping cost. The products I purchased were exactly what I needed and work flawlessly. I will return if I need more merchandise for my towing needs. Thanks Dan
Daniel
1/14/2009
etrailer had just what i was looking for at a good price. very fast shipping. thank you very much etrailer
Glen
1/14/2009
etrailer.com is a great site and easy to navigate. Ive ordered twice from them so far and have been very pleased with the products, the prices and the way they have handled my orders. Check it out and see for yourself, they just might have what your looking for…
Jake
1/14/2009
The hitch was received- as promised- and installed in less than25 minutes. Great product and fantastic customer support!
Jamie
1/14/2009
Wow, that was so fast order processing and shipped in one day! Big thanks!
Michael
1/14/2009
I don't do a lot of ordering things on line but your company has made this order a GREAT experience and I Thank you.
Randel
1/14/2009
Received my order on time. Correct parts, packed correctly, the hitch and brake controller is now installed. I am very happy with Etrailers fast shipping, good service and excellent prices
Dan
1/13/2009
I have had some difficulty finding a proper hitch for a Jeep Cherokee and had obtained costs through various suppliers. I then recalled that many years ago, I had purchased several hitches which were of the brand name, draw tite. I had this particular brand of hitch put on several of my vehicles over the years and used them without incident to primarily tow boats to the local lake. I went to the internet and entered draw tite tow hitches in one of the search engines. I had no idea if this particular company was still in business or if this brand of hitch was still available. The returns directed me to etrailer.com. In looking through the product line I found the desired hitch and accompanying wiring harness at a price considerably lower than those quoted from other sources. I received free shipping and even obtained an upgrade in shipping. To my surprise the items purchased were also shipped the same day I placed my order. Needless to say, I am very pleased with the level of customer service I received and will etailer.com will certainly be one of the first places I check for future towing needs.
Kip
1/13/2009
Thank you. Great product Easy to assemble Great delivery Thank you very much
Shawn
1/13/2009
Loads of great products! Excellent website! Went to the max to be helpful and make shopping experience great!!!
Tom
1/13/2009
etrailer had the best price by far, from what I could find. shipping was early, and their on line installation instructions were clear. I was able to decide if this was a project I wanted to tackle myself. I would recommend, and will use etrailer again.
William
1/13/2009
The ordering process was absolutely painless The processing and shipping of the order was fast. Kudos to your staff.
Amado
1/12/2009
Etrailer has been a real godsend for me. Im etrailering the third car in less than a year Equal or better than OEMs at less cost and always available. Very prompt delivery with someone available to help if something doesnt work out.
David
1/12/2009
I continue to be impressed with the customer service! It's hard to find customer service this good anymore.
Joe
1/12/2009
The service and shipping speed were amazing. I placed an order, paid for regular shipping, it was upgraded for free, and I think it took less than three days to get my order from the day I placed it. Prices were reasonable on the shipping and the trailering equipment as well. Thanks for the quality experience. -Matt
Matt
1/12/2009
etrailer is the best, Thanks.
Mike
1/12/2009
I was happy with the service and products. Everything was as described.
Jerry
1/11/2009
Found what I needed and it was shipped quickly. Fair price. Always check etrailer when I need trailer parts.
Russell
1/11/2009
I got really great service from etrailers and would recomend that everyone try them out.
Ed
1/10/2009
I am very satified with the transaction and the merchandise. This is the 2nd time I have bought a class II hitch from etrailer and both times the process has been easy and the delivery has been fast.
Raymond
1/10/2009
Excellent customer service. Fast shipping. Easy returns and incredible technical support. Not just an incredible trailer accessory company, but a great company to do business with period!
Rob
1/10/2009
The Best service I have ever had. I will definately use etrailer for all my trailer needs and wants.
Luke
1/9/2009
Great price, Great customer service, Great response via e-mail with tracking info, very quick shipping. Ordered bike rack on Wednesday, received it Friday. Very pleased customer!
Mike
1/9/2009
Very fast shipping, great communication and great product! Overall, an outstanding shopping experience! Nicely done.
Gregg
1/8/2009
The customer service from etrailer has been outstanding. It's very refreshing to find a company that values its clients as you do. Keep up the good work! I will be sure to tell my friends, family and co-workers about the great service that I have received. Thanks again!
Danny
1/7/2009
This is one of the best organized web sites I have used. It was really easy to find what I wanted. There were lots of hitch models to choose from, with great descrptions of each.
David
1/7/2009
Great experience-exactly what I was looking for, fairly priced, and I received my shipment two days after I ordered it. I highly recommend etrailer.com.
Doug
1/6/2009
Thanks for the good service. The reason I bought from you was the price. But, now I see the service is good too. Frank
Francis
1/6/2009
E trailer once again has filled the void that my local stores can not provide. I went to a local retailer who said he had the part only to get there and have him tell me he sold the last one. I wasted my time and gas. One call to Etrailer and my order was complete,less than 2 minutes. I highly recommend these guys.
Mike
1/6/2009
Your company and the people, who work for it, are a "consumer's dream". Not only do you have very competitive prices for a well-respected product, but you are all so friendly and professional.
Rex
1/6/2009
Insanely fast shipping. Received about 4 days sooner than I expected around the holidays. Was also exactly what I was looking for. Thanks again.
Bill
1/5/2009
OUTSTANDING phone service, and best price on my Rola cargo-bag available: $10 less than anyone else for the same item, and the shipping was FAST. Next time, I'll shop here first.
Dan
1/5/2009
I was very pleasantly surprised at the professionalism and patience your representative had with me. She talked me through several options and gave me a very imformative lesson on hitches. I would recommend your company to my many trailering friends. Thanks
Gus
1/5/2009
eTrailer had the most competitive pricing I found online. Smooth transaction, great updates on shipping and tracking information.
Matthew
1/5/2009
Thank you for speeding up the shipment of my order. I have told a few people about etrailer's good prices and will now have a great outlook on your customer service also. Great experience with etrailer. Good prices and great customer service.
Leah
1/3/2009
My Dad thought it was the best Christmas gift ever. He loved it. You and I sent him into retirement with a pop-up trailer forever. Thanks, guys.
Nathan
1/3/2009
Easy web site to navigate. Product descriptions and pictures are very good and installation manuals are easily available to review before ordering. Got a quick reply email after the order saying it was being processed and a confirmation the next morning that it had shipped. Overall a very good shopping experience.
Karl
1/2/2009
It was my first time that I used etrailer. I have to say I am very impressed with their customer service. I would recommend them to a friend. Well done
Thomas
1/2/2009
You guys are awsome!!!! I have ordered from others companies via Internet and no one compares to you guys. I appriciate the e-mail confirmation that the products i have ordered is in stock and will be shipped. I have placed orders with other places before where I hear nothing from them and when I call to check status only to find out my product is out of stock. You guys make it easy and worry free to order from. Thanks
CE
12/31/2008
Fantastic service, upgraded shipping at no cost to me! Everything I expected and more.
Chris
12/31/2008
Wow!!! Wicked fast shipping! Arrived the next day after ordering... how do they do that????! Installation was a breeze for both the hitch and trailer wiring harness. Cannot express how pleased I am!!! Way to go E-Trailer!!!
Chris
12/31/2008
INCREDIBLE service. Great communication. Hitch was shipped from the manufacturer and arrived the day after I initially placed the order. Best price I could find, as well. Very pleased to recommend this exemplary company and its representatives.
Jonathan
12/30/2008
The service and products that I received were exceptional. I would recommend etrailer to anyone.
Craig
12/29/2008
Great service, fast shipping, easy tracking system.
Todd
12/29/2008
Great store to do business with. Etrailer upgraded the shipping method at no charge to me so that I would receive my order by Christmas! How nice!!!
Tommy
12/28/2008
Customer service is excellent at etrailer. If you send an email you will get a response. You wont find that everywhere. I found that this site has one of the largest inventories of small parts. I often order for my husband so I know the sites that are good.
Evelyn
12/26/2008
This has to be one of the best online shopping experience Ive had. Very good contact back after the order and very prompt shipping. Thanks, Rodney
Rodney
12/26/2008
I was very pleased with the shipment of my hitch, the professionally packed, and the speed of delivery just before Christmas, My father was very surprised on Christmas Day. eTrailer.com has it all! hands down, WORD! Thank you very much and Happy Holidays.
WL
12/26/2008
Looked all over the web and decided to use eTrailer - fast shopping easy checkout and quick shipping with tracking!! Husband loved it:!! Thank you for making Christmas a bit more special Thank you!!
Jil
12/25/2008
TOP NOTCH!..service and shipping are tops. Going to order again!
William
12/25/2008
Thank you all for your communications and super service!
Gary
12/24/2008
You guys Rock! I have never, had a more positive buying experience! Ordered late in the day, Dec 22nd and recieving hitch Dec 23rd! Obviously you processed my order immediately! Hitch was first quality Draw-Tite. Wiring harness was super easy to install and high quality as well. […] I recommend you to everyone! Thanks, Tom
Tom
12/24/2008
Very easy and pleasant experience. Thanks for the constant communication.
Mike
12/23/2008
Wow! Great Service! I placed the order at 12:07 pm, at 12:29 I received an email that my items were in stock, then at 12:43 I received another email that the items had shipped. I wish more suppliers were like etrailer.com. Thanks
Keith
12/22/2008
Service was extrordinary, product arrived much sooner than expected & communication was great.
Clarence
12/21/2008
Second time I have ordered from etrailer and I will continue.
Brad
12/20/2008
Fantastic customer service and very friendly person on the phone. Quick shipment for an item that wasnt even in stock. AAA+++ in my opinion!!!
Steve
12/20/2008
Wonderful place to do business with- ordered one day received the next- very fast service. Thank you
Jim
12/19/2008
I found everything I needed easily and the information was very helpful. I would definitely recommend your website to everyone who might need your products.
Judy
12/19/2008
You guys ROCK! It is companies like yours that can put our national economy back on track. Best of luck!
Michael
12/19/2008
You guys are awesome! Fastest shipping Ive ever seen and the products look great on my trailer! Couldnt ask for better customer service! Keep up the outstanding job!
Dave
12/18/2008
Excellent product and quick delivery. Will buy again from them.
Mark
12/18/2008
Unbelievably affordable products of my interest.
Rebecca
12/18/2008
You get the things you order on time. If you need help you get to talk to people that know trailers and can help right now.
Rod
12/18/2008
I appreciate the confirmation and shipping of my order by e-mail. It is nice to know that a company takes time to keep their custmers informed of the processing of the order.
Tom
12/18/2008
Excellent service. Very fast delivery in spite of the holiday season. This order shipped so fast that I didnt even have time to think. WOW!!! Thanks, and everything worked great!!!
Anthony
12/17/2008
This is my second order from e-trailer. One of the best online experiences Ive had...Shipping is fast and accurate. Reasonable prices. Good job e-trailer!
Barry
12/17/2008
My order has been received in great shape. I will keep you in mind for my future trailer needs. Thanks. Dave
Dave
12/17/2008
Prompt phone service. Very polite and knowledgeable customer service and sales staff. Very satisfied customer. Will shop with etrailer.com again as a new RVer.
David
12/17/2008
By far the best web purchase experience I have ever had. From their extensive product offerings, to their easy to navigate web site, with everything right where you expect it to be and navigates like you expect it to. If you really want to experience the lost art of premier customer service, just give these folks a call. Extremely friendly, knowledgeable and quick to see to your needs, not theirs. In my case, one of my shipping boxes was damaged in transit and two small brackets were lost. No problem, a phone call later and they were on my doorstep in a few additional days. On top of all of this, after extensive web searching and calling of local dealers, no one could come close to matching etrailers prices. On top of that, no shipping charges either. Thanks, etrailer
Ed
12/17/2008
Great professional service, customer for life!
Henry
12/17/2008
I shopped from E-Trailer for the first time and found the customer service to be very helpful and knowledgeable. I was guided through the purchase and everything was explained to me very clearly. I am very pleased with the service, thank you E-Trailer.com! John
John
12/17/2008
It was a very quick and pleasant experience. The lady that took my order was very knowledgeable and nice.
Kimberly
12/17/2008
My experience was great! I will absolutely shop here again.
Nicki
12/17/2008
Fast service!
Phill
12/17/2008
You all are awesome. I am a first time customer, and I could not be happier with your customer support up to this point. Thank you!
Ryan
12/17/2008
eTrailer has been a great source of tailer/hitch/auto related accessories at reasonable prices , great shipping service and quality. in todays world of questionable e-sites and venders it is nice to have a source such as this where everything is as advertised with a good attention to customer service and value keep up the good work !! - Happy Holidays
Steve
12/17/2008
Thank you very much. This is my first time doing business with your company and it's turning into a great experience. I wish I would have found you sooner. Keep up the good work!
Tom
12/17/2008
The sales representative was unbelievably helpful and knowledgeable about the products I purchased. I will shop online with etrailer in the future.
Dan
12/16/2008
Great service. Nice having a knowledgeable salesperson. Keep up the great work! As Arnold Schwarzeneger said - I'll be back. -Deborah
Deborah
12/16/2008
I've shopped at this site several times and I've never been disappointed. The process has been smooth and the products have been on time and what I've ordered.
Dick
12/16/2008
I just wanted to take a moment to personally extend my gratitude for the personal assistance I have received from Etrailer. I only wish I had more vehicles with hitches, because my experience with the company has been absolutely excellent!
Mark
12/16/2008
I thought it was very easy and very competively priced. I am even more pleased now that my order has shipped and will arrive in 3-5 days. I have always been a procrastinator at this time of the year thank you!
Pam
12/16/2008
The shopping site of etrailer.com has been a quick and easy process. They keep you updated on your order thru e-mail and there is no wonder where your order is. I expect to receive my order without delay and for me that is important. thank you etrailer.com
C. Douglas
12/15/2008
Great price and amazing delivery time frame!
Mike
12/15/2008
Shipment was VERY quick and I got exactly what I was wanting. Cant ask for anything more than that. THANKS!!!!!
Douglas
12/14/2008
I ordered a Valley 82790 hitch and 30127 connector kit for my 2009 Tacoma and got it in 2 days! Installation was easy - the directions were clear and exact and the hitch and connector fit perfectly. all for about 1/3 the cost of having the dealer install one. Thats 1/3 the cost, NOT 1/3 off! Thanks etrailer!
Larry
12/13/2008
Service was great got the package in 3 days.
Marion
12/13/2008
Its always fun and easy to browse around the website and very easy to order something. Shipping is always surprising fast and all the products I have ordered are very good quality.
Carlos
12/12/2008
Very good service. Would order again when needed.
Charlie
12/12/2008
I ordered a Thule bike rack this summer and was pleased with your service and the product. Your web site is well designed and provides more product information than can be found on other sites. The videos are very helpful, providing the 'touch and feel' that is often missing when purchasing via the internet. With this order, you have exceeded my expectations. I am leaving town for a Christmas trip next Friday, which is why I have ordered the carrier.
Christopher
12/12/2008
I tell everyone about you. They cant believe the quickness that you receive your orders. And the prices cant be beat. Thank You for such a great site.
Douglas
12/12/2008
Super easy to deal with..got all my items here, 1 stop shop. Great prices even beat [xxx]...Super fast shipping next day. shipped AAA+++ Thanks will use again
Jack
12/12/2008
First order from etrailer. Wow FAST ship. Great communication. Good prices. I will be back.
Tommy
12/12/2008
This kind of service is rare, Within 90 minutes of placing my order,I recived an email that my order was recieved, an email confirming my order and last an email telling me it was shipped. Placed the order at 11:17AM 12/8/08 recieved on 12/10/08. Highly recommend.
Doug
12/11/2008
Good products, communication, and delivery. Cant ask for much more.
Harry
12/11/2008
I am very happy, pleased and impressed with the service I have received from you and your company. Never have I been so informed with an online purchase, nor have I had someone actually look out for me. I truly appreciate all of you help and I hope you have a wonderful Christmas! :)
Kristi
12/11/2008
What a great shopping experience! Received immediate order confirmation and updates on shipping via email. Cargo carrier arrived on time and the free shipping was a plus. Although I havent opened the box Christmas gift, Im expecting it will be just what my son wanted. Thanks for courteous, prompt service!
Mary Lou
12/11/2008
Quick shipment of my order, and friendly communication.
Wes
12/11/2008
Easy to use web site. Great customer service. They processed and shipped it same day.
Bill
12/10/2008
Delivery was very fast. Product was as advertised. Hitch took less than the estimated 30 minutes to install and looks fantastic.
Dan
12/10/2008
I havent even opened the box yet, but boy, you guys are sure fast at shipping. It arrived in good shape I think, and I hope it is what I ordered. The price was right, too.
Dennis
12/10/2008
Fast, efficient service. Product as described. Would recommend to others.
Erhard
12/10/2008
I just want to say why can't all businesses operate as efficently as yours. I placed my order at 1 PM and now I am told it has shiped less than three hours later. Great job helpful customer service. Thanks
Murl
12/10/2008
Thanks, you have done a wonderful job on helping me with this order, it is greatly appreciated, in particular the kindness, your knowledge and promptness. The timing is great! thanks again, Ron & Juanita
Ron
12/10/2008
I've made several online purchases from etrailer.com in the last year or so and Ive always been pleased with their quality customer service. Reasonable prices, updates on status of orders, and fast shipping. I would highly recommend etrailer.com for all your vehicle accessories and equipment.
Donald
12/9/2008
I ordered a goosneck hitch plate on Friday December 05 and received it today December 09. It installed in minutes and worked perfectly. I will be a return customer.
Fred
12/9/2008
This is awesome. Wish every place I deal with was as efficient as you guys.
Greg
12/9/2008
Purchased from etrailer a couple of times. I would highly recommend to anyone
Jeff
12/9/2008
Wow!! You did it again!! I just placed my order for a polypro truck cover Monday morning 12/8 and UPS ped it off today Tuesday 12/9 about 2PM. Thank you for your friendly and speedy service.
Jim
12/9/2008
Outstanding sevice both times that I have ordered from your company. Your employees are very helpful and knowledgeable concerning the products that I ordered. I would and will recommend your company to anyone. Thanks Joe
Joe
12/9/2008
This has been one of my best experiences in on-line shopping. While ordering I had a question. I called Customer Service and they very quickly had the information that I needed. I also was blown away at the speed of the order being shipped...same day as ordered and I ordered late in the afternoon. You do not find this type of service everywhere !! Thanks
John
12/9/2008
Thanks for the prompt service. You guys seem to do it right.
Lance
12/9/2008
excellent co. fast and organized, A+++
Michael
12/9/2008
Experience has been excellent. fast service and delivery. This is my second order.
Ross
12/9/2008
I ordered over 40 items 2 days apart with free shipping . I received them on the fourth working day. Highly recommended.
William
12/9/2008
Excellent transaction. Product was in stock and exactly what I ordered. The item was on my doorstep in 3 days.
Bill
12/8/2008
My shopping experience with E-trailer was totally satisfactory. I wanted bolt-on hitch receivers for each of our cars, and a hitch-mounted bike carrier for our two bicycles. The Hitch Hunter search found exactly the right hitches for our cars, and their extensive inventory of bike carriers from several manufacturers made it possible to the perfect carrier for our situation. An e-mailed question about fitting was answered accurately the very next day. My order was processed immediately, and all items were shipped and delivered on-schedule. I found the how-to-install video clips on E-trailers web site to be a huge help much better than the manufacturers printed installation instructions. They gave me the confidence to know that I could install the hitches by myself - which I did successfully. E-trailer does it right! I most heartily recommend them to you.
David
12/8/2008
Thanks for the continuing great prices and products! Whenever I'm in need of something for my biz I consult your website first. I just installed the torsion bar on my tailgate and I love it!! It is so much easier to close now while my hands are full.
Eric
12/8/2008
This was not my first purchase from etrailer and that speaks volumes to what I think of them.
James
12/8/2008
It is hard to put into a few words just how perfect my purchase was. I received immediate notification of my order, a simple way to track its shipping, and it arrived right on schedule. Its nice to see such great customer service, especially in this day and age. Thanks.
Jim
12/8/2008
Excellent service! The 5th wheel mounting kit I ordered was delivered only 4 days later, with free shipping to boot! I highly recommend etrailer.com.
John
12/8/2008
Great website, and excellent customer service. Placed my order by phone from Toronto, Canada on Friday Nov 28/08. I was advised by email that it was shipped Monday Dec 1/08 and received it on Friday Dec 5/ 08. I highly recommend this site to anyone, and I will be definitely buying from them again.
Tony
12/7/2008
My partner and I are full time RVers. We have been shopping at etrailer for about 1.5 years, both on-line and in their showroom in Wentzville. Their staff is knowledgeable, pleasant, actually fun. And the products they offer are top-notch. I recommend etrailer without reservation.
Bob
12/5/2008
I ordered a Draw-Tite trailer hitch and a Thule 990 hitch mount bike rack for my 07 Ford Focus. The people at eTrailer went out of their way to make sure my order was completed and sent to me promtly. I ordered on 12/5/08 and UPS delivered my order on 12/8/08 which was sooner than I expected. I already put the bike rack together and have the hitch ready to install as soon as the weather gets out of the teens here in Pennsylvania. I would definitely recommend eTrailer for service and price. Thanks so much.
James
12/5/2008
Fast Shipping and solid product. Thanks.
Matt
12/5/2008
I want to thank the folks at etrailer for all the help, I have placed 2 orders and everything was OK. I have bought parts for a enclosed car trailer, & they had what I needed at a good price. Thanks again.
Randy
12/5/2008
I really had an amazing experience! I was surprised how easy it was and it was even fun... I didnt think I would be able to find the trailer part and was pleasantly surprised! God Bless you guys! Merry Christmas
Aaron
12/4/2008
I purchase a new SUV a vew months ago and the new style windows make it hard to see behind you. I had seen one of the products I purchased in a Sky Mall magazine and decided to try to find one. I found it on line on December 1, ordered that day and it arrived 2 days later. Such speed! I am impressed and will recommend etrailer to my friends. Thank you so much. You made my husbands Christmas shopping totally effortless.
Bonnie
12/4/2008
This company is the best I have ever dealt with I ordered at hitch on the 31st and it was at my door on the 3rd of the folowing month. If I had dealt with a local company they would not have even got the order done by then
Daniel
12/4/2008
You guys are the best in the business. You take customer service to a whole new level….Thanks and keep up the great work! -Glenn
Glenn
12/4/2008
Great products, great price. Thanks guys. P.S. Fast shipping, too good!!!
Robert
12/4/2008
Just ordered a hitch and bike rack today and have already received emails regarding confirmation and shipping info. Excellent customer service so far hard to find in todays world. Keep uo the good work!
Scott
12/4/2008
fast shipment, good company. will buy again.
Fredi
12/3/2008
Great service. Fast shipping. Thanks.
J.m.
12/3/2008
This was one of the most pleasurable online shopping experiences that I have had. Correspondence and status updates were excellent and when I had a question about 3 weeks ago, the sales representative didnt have the answer in front of her but I received a call back within 30 minutes with the information that I needed.
Jerry
12/3/2008
It's hard to believe something ordered on Tuesday would arrive on time the next day . Your word is your bond and I will be sure to tell the next person . Thanks for such GREAT service .
John
12/3/2008
Very easy ordering and fast shipping, will put this site in my favorites to come back to.
Doug
12/2/2008
I cannot find words to express how professional these guys are. They should start teaching others on how the Internet shopping should look like. I was completely new to the hitches and bike racks. Documentation and movies on www were very helpful and educational. Prices are great, products of good quality and easy to assemble. I will definitely come back to them with every trailing need I will have. Thanks a lot for amazing shopping experience!
Filip
12/2/2008
This is the third time I have ordered from eTrailer.com. Every time I place an order, the service gets better, if that is possible. I called the latest order in at around 11:30 AM and at 2:30 PM I received an e-mail stating that the order had shipped. Their products are always as advertised and their technical help is the best. Thanks again to eTrailer.com
James
12/2/2008
I cant believe how fast I received my shipment!!! The installation took about an hour, I wasnt in a hurry, and it fit perfectly and works great! I installed a Class 1 trailer hitch on a 2008 Honda CR-V for light duty hauling. I can definitely recommend eTrailer to anyone looking for this type of equipment!
Jay
12/2/2008
My order went in right away and bamm! I got it! Thank you guys...it is the perfect gift for my guy...he loves it! Keep up the good work...I will definately shop here again!
Peggy
12/2/2008
My experience shopping with etrailer.com has been very good. I have purchased items from them twice now and both times their prices and promptness in shipping has been excellent.
Terry
12/2/2008
I would just like to let you know this is the second time I have ordered from your company and that the main reason is for your fast and accurate shipping.I have had used other companies in past but your shipping department has won me over! thank you.
Tom
12/2/2008
This is the third time Ive purchased hitch equipment from eTrailer. Each time gets better and better. And, the equipment always fits! You wont do better, or get a better value.
Tony
12/2/2008
OUTSTANDING SERVICE!!!! Ive ordered from you before so I know what to expect. E-Mail confirmation and tracking is great. I will continue to shop with you when I need trailer parts again. THANK YOU!!!!!
William
12/2/2008
Your service was excellent and prompt. I would definately shop here again. Thanks
Angelo
12/1/2008
excellent service, delievered as promised on time.
Bob
12/1/2008
Friendly, courteous service, fast shipping and very competitive pricing. Thank you.
Charlie
12/1/2008
Fast shipping, price of the product was the cheapest found. I will be shopping with you again. Thanks
Chris
12/1/2008
I thought I would find great deal on cyber Monday, but I never expected the service and courtesy to go along with it. I'm also very excited about the price that I was able to purchase my item. I have been searching for a few days on this item and not only did I get a better product than the competitors i was able to get a much better price. This experience is one that I will surly share will all my friends and family.
Darell
12/1/2008
I have bought hitches and accessories for 4 different vehicles over the years and very satisfied with fast service, selection, and good prices.
Jerry
12/1/2008
This is the place to buy!!!!! one word fast!!!!
John
12/1/2008
Great process, very helpful. I am impressed!
Theresa
12/1/2008
Absolutely the best company I've done internet business with!
Tommy
11/30/2008
Great price, description perfect on website. Fast shipping and great communication. Thank You !
Michael
11/28/2008
I called in the order to a very friendly person and was taken care of immediately. The order arrived in good shape actually one day earlier than was expected. This is my second order and I am very pleased with the follow up and delivery of goods. I highly recommend E Trailer if you need trailer parts.
Tom
11/27/2008
It is a pleasure, even over the internet, to have FAST, personable, knowledgeable customer service. I just placed my order, and immediately heard that it was in stock, would be shipped and that I would receive an update for shipment tracking. While I know many things are automated in your process - this 'quick touch' with your clients is what customer service is all about. Well done. I'd like to say that I will use you website a lot - I might not need to if your product is as good as your service. You definitely get my word of mouth business! Thank you.
Andrew
11/26/2008
You cant beat the prices also the service is outstanding.
Ernest
11/26/2008
etrailer.com is one of the best web sites I have ever shopped on. From the initial product lookup to the informative videos on many items, this site helped make my decision making a breeze. The only drawback with your site is that you don't carry more products. I'd do all my shopping here! Thanks for your great service and terrific web site.
Herb
11/26/2008
My shopping experience at etrailer.com has been tremendous! The website is very easy to navigate and the prices are fantastic but it doesnt stop there. The level of customer service the etrailer staff provides far exceeded my expectations. My order was ready to ship immediately and my shipping was upgraded to express at no charge. And they are communicating every step of the process to make sure I know the status of my order and when it will arrive. Thank you very much for the great experience! I will definitely tell everyone I know about it and cant wait for my shippment to arrive!
Jeff
11/26/2008
I believe this is my third orderwith etrailer.com. Every time the price has been competitive, the communication great, shipping is fast and the experience is top notch. Thanks to all at etrailer.com
Mark
11/26/2008
Found this website while doing a search. They had an item I just knew my hubby would love, so I ordered it. Ordering was a cinch. I was notified immediately within 30 min that the order had been received and shortly thereafter that the shipping on my order had not only been upgraded for free but that it had been shipped already less than 2 hrs after ordering. Whats not to like?
Dottie
11/25/2008
Great!
Gabe
11/25/2008
Hey you guys! We ordered a trailer hitch YESTERDAY and it arrived IN ONE DAY!!!! Wow! We're really impressed! If we need anything else that you can supply us, we'll be back! Thanks so very much for your kind attention to our order. This is unbelievable!
Larry
11/25/2008
I have always had a great experience with etrailer. Everything has been top notch. Thanks again for your wonderful service.
Roger
11/25/2008
Great price, Fast shipping right to my door and great communication about the status of my order. I will be back for any future trailer hitch needs. Thanks for a very pleasant transaction.
Bob
11/24/2008
Wow!! What an awesome experience. Today it is so hard to find good customer support. I found the website by chance and Im so glad I did. Not only were there directions on how to install my wire harness, there was a video to back it up. This influenced my decision to purchase from etrailer as well. They helped with prompt reply to an email question, and they shipped same day. You cannot find this kind of service anymore. I would like to thank everyone at etrailer for making the effort to take care of its customers, and I know if you continue to do business like this your company cannot fail. Keep up the good work
Don
11/24/2008
great people to do business with, great communication and fast shipping!
James
11/24/2008
Shopping on your site was a breeze. I am confident when I order something from you folks because I am certain that I am purchasing the right thing for my vehicle. This is my fourth hitch purchase from you and should the need arrise I will be back. Well done to your site designer. Warmest Regards, Jayne
Jayne
11/24/2008
Saved me a hundred bucks and was here before I could say trailer hitch. Excelent service and when I called I got to speak with a friendly American that actually cared. Great experience and wonderful service and as far as I can tell the product was exactly what I ordered. I have not installed it yet to see if it fits, but from research it looks right. It really was fast service, I was amazed. Thank you very much. Fred
Fred
11/23/2008
I dont endorse many businesses, but the folks at etrailer have my endorsement plus I will send my friends to them, infact I am going to put a link on my website so all may have the oportunity to deal with an american company that stands behind the products they sell 100 with no BS. thank you again for providing me with a good product and service.
TC
11/23/2008
I just wanted to praise you for your service and website. This is my second time ordering a trailer hitch in just a years time. Once again I found the ease of finding my hitch and ordering same to be a great experience. Then in just 3 business days I received the order, how quick is that. Again great experience, THANKS.
Robert
11/22/2008
I found the your web site fun to look over and your prices very good. Your shipping charges are very reasonible and it arrived faster than expected.
John
11/21/2008
I will certainly do business with you again and tell all my friends to do business with you. I received the hitch in 3 days, and it fit perfect. I took my time and followed the directions and still only took about 35 minutes. I could easily put another one on now in 20 minutes. Thanks again for the great service.
Billy
11/20/2008
I am extremely impressed with the service of e-trailer. Ordering was simple and easy. The price for my item was comparable to other companies. The most impressive thing however was how quickly I received my item. It came 2-3 days after I ordered. I was expecting one and a half weeks minimum. I was in a hurry to get the item, and it came earlier than I thought, which made my life alot easier. I will use e-trailer again. Thanks again,
Brian
11/20/2008
I am genuinely impressed . Within 3 hours of placing my order I was notified by parts that all items were in stock and immediately after that I was told my order had been shipped AND that they were able to upgrade my shipping time to boot. Been many moons since Ive received such expert service. KUDOS
Brian
11/20/2008
wonderful shopping on line quick communication and quicker than promised shipping great store online
Cole
11/20/2008
I think your service was great.. Thanks
Dan
11/20/2008
Thanks, its always easy to shop at etrailer. Dave
Dave
11/20/2008
What can you say. I ordered the part on the 17th and I received it on the 19th. Fantastic purchase. I know where I will go for all my future trailer needs. Thanks for the great experience.
Greg
11/20/2008
Fantastic online shopping. Item shipped within hours of when I ordered. I received updates: ordered ready to ship and shipped promptly. thanks.
Kurt
11/20/2008
It took about 25 minutes to install the hitch, never even had to jack the car up. The electrical took about 30 minutes, and the video instructions on your web page were excellent
Virgil
11/20/2008
etrailer has same quality of products for a lot less price than other major trailer supply stores.
Al
11/19/2008
I executed the time-honored practice of accidently leaving my hitch lock keys on the bumper of my truck. New keys were on the way from etrailer in record time. Although this was a very small order, the staff was superb in helping me. Highly recommended! Thanks!
Dana
11/19/2008
Hitch received and installed same day in 30 minutes with minimal difficulty. Solid product and easy install - thanks so much!
John
11/19/2008
Just received the package from etrailer. It packed so good and I like the online service very much. Especially whenever I sent in questions they responded quick and gave me help. Good job etrailer. Definitely I will continue to shop from etrailer.
Kelvin
11/19/2008
Was very happy with the ease that I found the right hitch and all the right extras for my exact vehicle. Great site design, user friendly and informative. The video took all my fears out of installing it myself. Fast email response and shipping. Will tell all my friends. Thanks Etrailer
Marty
11/19/2008
Hitch arrived very quickly. Thanks!
Bob
11/18/2008
Quick delivery, great price and easy installation. I would recomend anyone looking for a trailer hitch to look no further, this is the place to purchase one. Thanks for a great product.
Richard
11/18/2008
I cannot say enough about the professionalism and technical expertise. My questions were answered and order processed in record time and for that I thank you.
Steve
11/18/2008
Excellent customer service. Best on-line ordering experience yet!
Connie
11/17/2008
I had a very positive experience. I would buy from this company again.
Don
11/17/2008
I would just like to Thank You so much for shipping my hitch out on the same day even though I was over an hour later than closing for shipments.... I thought the system you use to track my shipment was cool, but most of all I had looked at many companies on-line as well as local retailers, and you had the best price. Thanks again, Ernest
Ernest
11/17/2008
Excellent service, I would definitely use Etrailer.com again and recommend it to anyone. Ordering was a breeze and the product videos on use and assembly were extremely helpful. I ordered enough for free shipping and was also upgraded to priority shipping free of charge. The order arrived timely and complete.
Hal
11/17/2008
I think Etrailer people are great. This is the second hitch I have ordered and both were exactly as advertised. I ordered this second hitch on Monday afternoon and it was delivered in North Carolina on Wenesday afternoon. Somebody had to break the speed limit!!!! LoL Thanks Guys. You can bet I am letting all my friends and mechanics I know, who and where you are.
Jim
11/17/2008
You are the best in the business. Thanks to all
Louis
11/17/2008
I am very pleased with the expediency of email updates and shipping times from etrailer.com. Very professional and good to do business with. I would not hesitate to purchase again and more in the future.
Randy
11/17/2008
Excellent products and pricing. Great doing business with etrailer and I have already recommended your site to others.
Stephen
11/17/2008
Fast shipping, the hitch bolted right on in minutes.
Paul
11/16/2008
I like your service and products. The trailer tires look and fit perfectly on my camper. Will definitely buy more product from you! Chen
Chen
11/15/2008
Very fast service
Roy
11/15/2008
AWESOME!!! this place is great. free shipping and installation videos that totally help. I got a hitch receiver and wiring installed in 45 min!! quick shipping, and did i mention free shipping. the package weighed 60+pounds and would have cost $60something elsewhere. I am a very satisfied customer.
Doug
11/14/2008
Great to deal with! Good product and fast shipping. thanks.
John
11/14/2008
Great company to deal with. I especially liked the fact that I could pick and choose what I wanted. The response was very fast. Would recommend this company to anyone.
Larry
11/14/2008
FAST service. I dont have it installed yet, but I did review the instructions and parts. Looks like a piece of cake. Finally instructions that make sense.
Dave
11/13/2008
Parts arrived quick. Great communication with seller. A++
Jeff
11/13/2008
I ordered a pair of CIPA slip on trailering mirrors for my Chevrolet 2500. the mirrors were delivered promptly even using standard UPS service.They went on very easily and seem to provide the needed visibility to see along side our camper. Good product for the price, less than $70.00 total.
Mark
11/13/2008
Lots of great things to say about the shipping and how fast the delivery was, ease of ordering, and great videos. I will definitely recommend etrailer to my friends.
Steve
11/13/2008
Great prices and fast Processing I would say that would apply for your shipping as well thanks
David
11/12/2008
Quick response and shipping upgrade for free. Pleasant shopping experience.
Raymond
11/12/2008
I purchased the 2" trailer receiver Cargo Carrier along with the folding attachment. They both work great! I ended up also buying the brake light kit. Taller cargo itmes can block the vehicle tail lights. Hind sight being 20/20, I should have purchased the Tail Light Kit with the Cargo carrier.
Jim
11/11/2008
everything was perfect
Benoit
11/10/2008
Best price I could find and really fast shipping! Very easy to install. I installed the hitch and the wire kit in about 40 minutes. I did have to wiggle the hitch just a little to get the last bolt to fit but still wasnt hard.
Heath
11/10/2008
This was very easy to install and the ordering of the hitch was even easier. Thanks for making the processes so easy. And shipping was very fast.
Joe
11/10/2008
Great communication every step of the way. Recieved my package on exactly the day promised.
Joseph
11/10/2008
Very easy process, good prices and my products were shipped on time and were delivered on time. The instructional videos online helped make installation easy!
Ryan
11/10/2008
Excellent company. Superior customer service. Shipped order 1 hour after receiving it. I will most definitely use E - Trailer from now on. Steve A Happy Camper in Texas
Steve
11/10/2008
Great product and delivery!
Brad
11/9/2008
good service and fast shipping
Mike
11/9/2008
Your site made it easy to find the product that would work from the truck and easy to install.
Dave
11/8/2008
I ordered a hitch for my cobalt on monday and was surprised by upgraded same day shipping at no extra cost to me.The curt hitch has high quality great workmanship and good value. Installation was quite easy and was complete in a couple of hours. I am very happy doing business with with this company and will return as needed THANKS ETRAILER
Donald
11/8/2008
No hassle purchasing. Both hitch and trailer wiring/lamp module in stock. Free shipping that didnt take 10 days. My hitch was ordered on Saturday. UPS delivery was made on Friday. I would recommend etrailer to everyone. Thank You for great customer service and free shipping.
Tim
11/8/2008
Fast shipping, great price !
Scott
11/7/2008
E-trailer has a well organized web site for easy shopping. When I needed technical assistance with my first order, I got to talk to a live person in this country. The order arrived promptly. Good service deserves repeat business so I placed another order instead of going to the local super-center. Thank you E-Trailer
Bill
11/6/2008
The installation videos are outstanding. Being able to see the job done before you even start is a tremendous help. And you cant beat free shipping. I bought 3 hitches on seperate occasions from eTrailer and will do so again for my next one.
Jeromy
11/6/2008
Great prices, very fast shipping. Second purchase from them and will very likely shop here in the near future.
Joanna
11/6/2008
Etrailer.com is very easy to navigate through and a great website. After watching the onsite videos of trailer hitch and wiring installations on etrailer.com and seeing how easy it was to install a hitch, I decided to make my purchase through etrailer. Their prices are great and there were many hitches to chose from My order came within 3 days and included free shipping. I will definetly recommend etrailer.com to all my friends.
JoE
11/6/2008
Always a pleasure to shop here. Great service and reasonable prices. Fast shipping. Thanks again
Robert
11/6/2008
Excellent, Fast service! Easy to install - very glad I decided to do it myself, saved a hundred bucks.
Scott
11/6/2008
Great Experience. Very easy to navigate through the site finding everything that I needed. Quick turnaround on my order with very friendly service representatives. Look forward to ordering more from you guys. Thanks for making it so easy!
Sumon
11/6/2008
The hitch arrived before the scheduled time. Exceeded my expectations. I highly recommend etrailer.
Bill
11/5/2008
Great products, prices and free shipping. All that and A+ customer service. Looking forward to future purchases! Thanks!
Chris
11/5/2008
You far exceeded any expectation of service. The web site was so easy to use and linked at all accessories I needed and received everything so fast. It was wonderful.
Jim
11/5/2008
I have bought several times from your company and have alwways recd great service and would recommend you to anyone interested in your products. Thanks
Randy
11/5/2008
I ordered a Hidden Hitch trailer hitch and wiring harness on Sunday. Received the shipment in 3 days on Wednesday. Held he hitch up to the frame, my grandson started the bolts, torqued the bolts, mounted the 7 and 4 way trailer connector, plugged it in to the wiring harness, installed 2 relays provided. Was complete in less than an hour. Order was delivered fast, equipment ordered was very good quality, installation was easy and fast. Thanks for you help.
Terry
11/5/2008
I just made my 3rd purchase of a trailer hitch from etrailer.com and I have nothing but good things to say about thier website, customer service, the products. Its been a great experience every time. I happily recommend them to friends and family, and anyone who will listen.
Derek
11/4/2008
Great prices, nicely designed and easy to use site, and they shipped promptly. Ill be back next time I need a hitch, rack, accessories.
John
11/4/2008
Fast response. I like it
Kathy
11/4/2008
The hitch and accessories were all delivered quickly and the communications were excellent both friendly and accurate. The product and price were both very good and the installation instructions were clear. This was a very satisfactory on line buying experience. I would recommend this company to anyone who needs a trailer hitch or accessories for towing.
David
11/3/2008
This purchase, from beginning to end was exceptional. From the CSR who took the order, being very friendly and helpful, to the lowest prices on the net, in addition to the very quick shipping. Thank you for this order!
Greg
11/3/2008
Great Price! Great item!! AWESOME CUSTOMER SERVICE!! Thanks!!
Paul
11/3/2008
I am very impressed with the communication, speed of shipment, tracking and price of the item I purchased! Thank you for the wonderful professional service! I will be traveling a lot in the near future and I can assure you if I need something for my RV I will order from you. Thank you
Richard
11/3/2008
So far, the experience has been great! I have recieved several emails notifying me of my orders status and a tracking number was provided. I hope to get my order within the next 3 days.
Richard
11/3/2008
Helpful, polite, painless. Worked for me.
Stan
11/3/2008
The person who took my order was extremely helpful in getting the correct mirrors for my Sierra truck, I was very happy with the service and the mirrors fit like a glove, Thanks for the great extra mile service. I will be a customer again! And fast, they were here in 2 days!
Paula
11/2/2008
I received the part in five days of my order, much sooner than I thought I would and installment was a breeze following their instructions
Bertun
11/1/2008
I looked at several other web sites before placing this order. etrailer.com had an easy to use format, the lowest prices by far and offered free shipping. I received a free UPS shipping upgrade after placing the order and had everything delivered in four business days. I highly recommend this etrailer.com for trailering needs and will go here first for future purchases. This site has been outstanding. Thank you for the excellent customer service.
Sean
11/1/2008
The order came a day ahead of schedule, everything bolted together, install time was like 15 minutes. I forgot to add a part to the order and they suspended the shipment for me, great customer service, great product.
Steven
11/1/2008
I don't have a lot of needs in the offerings you have but when I do you come through like a champ. The products are first rate AND the service end is second to none. You get the job done right, the first time and a customer can't ask for more than that. Oh, yeah, your pricing is great as well!
Hal
10/31/2008
The phone operator was very helpful and made my purchase easy. I will keep this website handy.
Harold
10/31/2008
I found your site to be the lowest price And believe me I searched around for over two hours!, with the best written description, I was looking for a particular feature and deciding between the Valley Odyssey, and the Odyssey II, and a video describing the product in detail. The check out was fast and accurate, and I received an e-mail almost immediately. Then I got an e-mail stating that my order had shipped that afternoon, a Friday. Best order experience I have had online for quite a while!!!
Jon
10/31/2008
Shipping was fast, and order confirmation was prompt. Overall good purchasing experience
Nick
10/31/2008
Good price and very fast service! Thanks
Charles
10/30/2008
Recently placed two larger orders for my dual axle landscape trailer, one to rebuild the whole suspension, one to redo the electric brakes. I am so pleased. The parts are exact replacements, the shipping was FAST, the price was great plus free shipping with no sales tax. The internet ordering is easy as the web site is user-friendly with lots of pictures, videos and advice. As a first-timer at trailer repair I had to call with questions prior to ordering the suspension parts and the girl couldnt have been more helpful unless she installed my parts herself. Thanks etrailer!
Chris
10/30/2008
Good site, good deal....Easy transaction.
Dave
10/30/2008
Thank You. Fast delivery, mats were better than I expected.
Jerry
10/30/2008
Nice job on all aspects. You were the cheapest again, fastest again, and just since my last purchase, your site and communication info is awesome. Thanks
Jim
10/30/2008
Your web site is fast friendly and filled with great deals. I found everything I needed with easy navigation. I will be back!
Jim
10/30/2008
I can't say enough good things about this seller. They upgraded my shipping for free. I received and had it installed in less than 24 hrs after I placed the online order. Wow! Im also very happy with the quality of the parts.
John
10/30/2008
Great assortment of quality gear and at the best price. Free shipping on purchases over $150 on a typically large heavy item!! Super fast. I placed the order Monday morning and I had it mounted to my car by Wednesday afternoon. Thats tough to beat. Equipment was well packaged, fine quality, and received in good shape. I have used etrailer twice and the experience was the same, GREAT!!
Mike
10/30/2008
I recently bought a T connector for my trailer wiring to car wiring connections. E-trailer was professional the entire experience. They informing me of the parts availability and the time my order shipped. I received my order in a timely manor. The part was as easy to install as was touted. I highly recommend E-TRAILER.
Robert
10/30/2008
Fast shipping. Good deal..... Thanks
Sergio
10/30/2008
I am a first time customer of ETrailer.com. I received my first order of 4 seven-foot E-Track ratchet straps and I am thrilled by the speed of delivery and the quality of your product. It arrived from UPS very fast and I am very impressed with the quality and beefy size of the ratchet hardware; it makes my original ratchets look like mere toys. It is also very useful to have the ability to strap small diameter cargo by virtue of the short tail on this model. I will be buying all my future E-Track straps from ETrailer. Nice work- I am very pleased with my ETrailer experience.
Douglas
10/29/2008
great experience!!! I've been looking for a hitch. With the experience I just had with the bike rack, I;kk definitely come back and order the hitch when I have a little more $$$. delivery was quick! the product was awesome!!! Frank
Frank
10/29/2008
Fantastic, the plug-n-play is a simple step. The onboard diognastics is a comfort to know everything is working properly. Looks nice with the up front controls and ease of operation. etrailers on-line How To let me know how to install the Tenkonsha P-3 before it even arrived. Fast shipping too. thanks etrailer!
Jimmy
10/29/2008
I was amazed at the speed in which my product was treated by etailer. I ordered on a Monday afternoon and they had my product shipped the same day. In addition, they upgraded my shipment at no extra charge! Finally, they sent me an e-mail letting me know the product had shipped that day and furnished me with a tracking number. What more could a customer ask from a company? They were great!
Sarah
10/29/2008
It would be wonderful if all Email orders were processed as well as yours. You told me I would have it by Monday and I had it on Monday. Now thats called taking care of business!!! Thank You!
Aaron
10/28/2008
Very good price, fast service, I'm very satisfied.
Dominick
10/28/2008
You Rock.
Evan
10/28/2008
Very good selection of items, quick shipping. This is the 2nd time I ordered from them with no problems. I will order from here again.
Patrick
10/28/2008
Great service, item shipped right away and arrived in just a few days just like it was suppose to. I am pleased and will order again when I need something. Thanks…
Steve
10/28/2008
I would like to say thank you for fulfilling my order. Although it was a small item, the delivery to my home was excellent and very fast. The item was exactly what I expected and the installation instructions were clear and concise. I installed the wiring harness in less than 10 minutes with no problems whatsoever. I will pass my experience with etrailer to my frineds. All the best and I look forward to my next purchase.
Wayne
10/28/2008
Always reliable and fast.
Arnaud
10/27/2008
I needed info on electric trailer brakes and found what I was looking for on etrailer web site. I ordered a controller on a Saturday and got notified the following Monday that it has shipped! Fast service. Can't ask for better. PS: the price was a lot less than the local rv centers.
Bobby
10/27/2008
Etrailer's customer service was great! My hitch shipped fast. It was very easy to install. I also liked the wiring harness kit. Overall this was the easiest hitch installation I've ever done. I'll definately be back for future business.
Jack
10/27/2008
You guys are great. I can always count on you to have what I need, at a fair price, and you consistently ship out quickly. Thanks for running such a tight ship! Lance
Lance
10/27/2008
I just received my hitch today and cant wait to get it installed. This is the second hitch I have ordered from etrailer.com and I will recommend this company to my friends. I had a question answered before I ordered which helped me make my decision. Its been a pleasure doing business with you and Ill do it again when I need to. Thank you, Larry
Larry
10/27/2008
Super fast shipping! All parts were as ordered. Will definitely do business with these folks in the future. Thanks again! Louis
Louis
10/27/2008
Great Service. I especially like your prompt shipping. Pricing also a plus!
Rex
10/27/2008
Possibly one of the best E-stores on the internet and I've shop a whole lot over the years. The video How To shows how items work better than going to the local auto parts store. The pricing was less that any other store on the net or at a local store. I've never been happier with shopping on the net.
Wray
10/27/2008
I received my front mount hitch in less than a week. It did not take very long to install and it looks great. With the FREE SHIPPING, the price is the best on the internet. Thanks for a great product. Sincerely, Jerry
Jerry
10/26/2008
Fast shipping great product thanks
Jim
10/26/2008
Had no trouble finding the hitch and wiring kit I needed, ordering was a breeze too. Everything showed up as expected.
Mike
10/26/2008
I'm very pleased with the product and how quick I got it. Thanks Etrailer
Butch
10/25/2008
I ordered a hitch in the early afternoon and received it the next morning! Can't beat that.
Lee
10/25/2008
Prompt reply, excellent service. I will definitly shop again.
Birikti
10/24/2008
etrailer is a great place to shop. Personnel are knowledgeable and helpful. I wish more E-Stores were as well organized.
Gordon
10/24/2008
The prices are good, but the best is the fast service and response to our inquiries. Everytime we send an email, in less than 15 minutes I had the right answer and solution. That is what we call great service
Jaime
10/24/2008
I have ordered 4 hitches and other tow related items prior to this order, and I must say, it has been great, always instock and quick to recieve. Top brand hitches, easy ordering/shipping, the hitches, easy to install with great instructions. This time I needed a brake controller for my f-150,2001, I even got the electrical adapter for under the dash and again, good instructions, took me about 10 mins, even a rocket scientist can do it, this was so helpful, ordered late 10-16, was at my door 10-22, regular ship. Buying a new truck for my wife soon, so I will be back for more.
John
10/24/2008
Received product fast and in great shape. A+ ranking.
Tim
10/24/2008
Quality products, best price, free shipping within 24 hours. Is there anything else thats desired?
Timur
10/24/2008
Super fast shipping! Excellent parts and fair prices. I WILL be back!
Bryan
10/23/2008
Thanks for the quick service. Shipment was recived OK. Trailer hitch was easy to install. Looks good. Ed
Ed
10/23/2008
etrailer continues to amaze me. No matter what I order its always available & ships the same day. no matter what shipping option I pick the quality is always top shelf & not a cheap knock off. Thanks again etrailer Frank
Frank
10/23/2008
Excellent shipping. Faster than could be expected and well packaged. Very satisfied with my experience with etrailer.com.
Gary
10/23/2008
eTrailer was awesome to deal with! The hitch was more than I expected and am very pleased!
Mick
10/23/2008
I thought the service was great. I got my order in 3 days and everything was there...the shipping was free. I will order again and probably soon, since I forgot a couple of things. Great job!!
Mike
10/23/2008
On Monday I ordered a gooseneck hitch and an electrical item from etrailer.com. I first had a question about the hitch as to whether it would fit. By email I was answered in a number of hours. AND, I was notified when it was shipped by email, and I received the order today, Thursday! Never have I had such speed and good service. Plus the products were of great quality. I would definitely recommend shopping with etrailer for your needs because they will always have my business from now forward.
Dan
10/22/2008
Very good communication. Thank you for the updates and order status.
Jay
10/22/2008
I just wanted to express my satisfaction about my order a Thule Roof Canoe Carrier, and 2 Swagman Roof Bike Carriers they arrived today Sooner than I expected! In perfect shape, and just as described! Your service is lightning fast Shipped same day as ordered and your packaging was excellent! Thank you!
Paul
10/22/2008
Incredible service and pricing! I received a shipment confirmation the same afternoon I ordered my cargo carrier, and it arrived well ahead of schedule in perfect condition. Thanks etrailer folks, Ill definitely use you for any other accessories I need.
Steve
10/22/2008
Fast shipping! Thanks. Installation was easier than expected.
Stuart
10/22/2008
This is my second order in the last couple of weeks, I was so impressed with the great communication, the very prompt shipping and the fantastic prices, the extended variety, I am giving this company the highest recommendation I have given anyone +++++! Keep up the great job Thanks Brian
Brian
10/21/2008
I have to say I've had the most pleasant experience ordering from customer service that I've ever had dealing with customer service. Usually I order entirely online but I needed more information so I called customer service. She was EXTREMELY patient, polite and very helpful.
Don
10/21/2008
I bought an A30901 bike carrier, and it is by far the easiest to use, most versatile, steadiest, coolest, and the most cost-effective carrier I have used. Its worth every cent. On top of all that, it folds up real compact when not in use. Nice unit. Thanks.
James
10/21/2008
Just a great company with great prices, customer service and fast and free shipping. I will continue to purchase from Etrailer in the future.
James
10/21/2008
I was extremely pleased with my recent purchase of a prodigy brake controller. I ordered it on a weekend, and it shipped first thing Monday. I found your site by doing a google search on installing a brake controller for my 2003 GMC Envoy. I was thrilled to find a video for installing on an 2004 Envoy so watched it. It was a quick and easy install. Thanks so much.
Janell
10/21/2008
Great job, received my hitch 3 days earlier than expected. All the parts were there and the install went smooth. Definitely would shop here again.
Macy
10/21/2008
I'm not one to do the review thing much, but Ive got to say, these guys got their act together! etrailer has several things going for it. One - free shipping on orders. Two - videos of installation. Three - fast shipping. Four - a well laid-out website. Five - easy contact info w/ a physical address. Six - excellent return policy I know I might be sounding like a commercial, but these are the things I look for when I order online.
Chuck
10/20/2008
Service was great! Item shipped following day.
Chuck
10/20/2008
Excellent product, great communications and very fast shipping. I was looking at hitch covers at local retailers, and the price would have been twice the cost. Thank you for an excellent product and for saving me $$$.
Lawrence
10/20/2008
I purchased a hidden hitch for my 2007 Mazda3 Hatchback. It was easy to put on and fits very nice. The online video demonstration was very helpful. Fishing the end bolts is a challenge but they even include the fish wires to do it. I didnt expect that. I would buy this again from Etrailer.
Mark
10/20/2008
I would have to say out of all other online retailers I have worked with, your customer service exceeds my expectations. Your employees seem to be very honest and extremely nice...I have never done business with ANY company that was this good to its customers, not even my fellow employees at the bank are this nice to customers. I am truly surprised and very pleased with your services and I will gladly do business again with you in the future. Keep up the great work! ~Eric
Eric
10/17/2008
This purchase has been a pleasant experience. The website is well organized and easy to use. The prompt delivery of the products in a sturdy and well packaged box is outstanding. I will shop here again. Best Regards, Harold
Harold
10/17/2008
My experience with etrailer.com has been great. They have had what I needed, and a lot of information as well. The site is well thought out, and they had just what I was lookiing for. When the need arises again, you can be sure that I will shop with these folks again.
Jeffory
10/17/2008
Great and easy to use site...Excellent products with low prices. I am sure I will use this company many times and tell my family & friends about them as well! Thank You.
Julia
10/17/2008
EXCELLENT! Super fast shipping. Installation was a breeze. Everything just as described! You cant go wrong with etrailer.com!
Rich
10/17/2008
Fast shiping and great communication. Product was very easy to install and it came with great directions. Very happy with this company.
Wally
10/17/2008
Excellent, great prices and quick shipping what else could you ask for. Keep it up!
Brian
10/16/2008
Great place to do busness with, fast delivery.
James
10/16/2008
Great company to do business with. Got the product extremely fast and it was just as promised. The YouTube video illustrating how the product works was valuable as well. Great job all around guys! Definitely will continue to buy from etrailer.com
Mike
10/16/2008
I am very satisfied with the whole order process. I received my order in four days at no charge, I have no complaints. Thanks etrailer.
Rodrigo
10/16/2008
I've used etrailer before. I like the 1-stop shopping, excellent selection, reasonable prices, great assistance, quick shipping at reasonable prices. I've been very pleased with the products I've received. What else could one ask for in an e-trade merchant?
Ron
10/16/2008
I ordered on the 14th and it arrived on the 16th. Amazingly fast, especially for FREE Shipping! Thanks.
Zach
10/16/2008
Excellent ! Quick reply from customer service almost half price compare to [..]
Ben
10/15/2008
Great job ! it fits like a glove, even the electrical side very staight forward I save myself hundreds of $ thanks.
Ennio
10/15/2008
fast fast fast, I ordered yesterday received it by 5:30 today. d#$! good job. Thanks
Gary
10/15/2008
Very satisfied!
Larry
10/15/2008
I totally enjoyed my shopping experience at etrailer. The website was very informative and the buying process was very easy. I received the order within several days and the quality of the products were top notch at great prices.
Roger
10/15/2008
etrailer is very responsive to requests. Orders and followup orders are shipped the same day. You are provided with proof of shipping. This is a very efficiently run operation and the quality of the hitch mounted platform was outstanding.
Tina
10/15/2008
Very good experience, quick order processing and shipping. I’ve purchased from etrailer in the past and will continue to do so in the future. Thanks.
Todd
10/15/2008
I received the hitch today 14 oct, had it was installed and it looks great. I have to give it to you guys shipping was great, product was easy to install it only took around 15 mins. Will order again from you in the future. I will be sending a picture of vehicle with hitch soon.
Cesar
10/14/2008
Great price! Great hitch system! Fast shipping! Could not ask for more.
Nate
10/14/2008
etrailer is one of the best sites I use. Shipping is always faster than I expect. Great prices as well. A+++ place to buy
Eric
10/13/2008
Fast !!! Shipping. I ordered late on Tuesday and got my product on Thursday. The assembly manual on one product was missing... I placed a call to service and they sent me a pdf via email in about 10 minutes. Great service.
James
10/13/2008
Well I found items on your site that I had not been able to find anywhere else, and your prices seem reasonable. Now if I get my order in a timely manner, you will have scored a hole in one.
Jeffory
10/13/2008
Quick Service at a great price. Would definitely buy from again.
Maurice
10/13/2008
Great transaction. Fast delivery and fair price. Thanks...I will use your site again in the future
Steve
10/13/2008
I found shopping at your store very rewarding. I needed these parts and had gone to a local retailer, who basically told me to bring in the trailer to their shop. My friend, a single mom, brought an old RV for her use with the two kids and the wiring is very old and the electric brakes did not work. I am trying to fix the trailer so that she can safely use it.
Cindy
10/12/2008
Fast shipping on the part T-1 connector I couldnt find anywhere locally, Thanx again
James
10/12/2008
Everything about this purchase & subsequent install was perfect. A great drawtight product, good instructions and etrailers price and quick delivery were right on. Thanks very much!
John
10/12/2008
I placed the order via telephone and was treated very well. The person I spoke with was well informed and polite. Item went out the same day and was delivered quickly. Hitch installion was well described and easily accomplished. Overall a very positive experience.
Bob
10/11/2008
good prices, fast shipping and had what I was looking for in stock. etrailer.com is a very user freindly web sight easy to find what you are looking for.
Will
10/11/2008
I received my Convert-a-Ball in 2 days. Thanks for a super fast transaction.
Billy
10/10/2008
very helpful to insure I was getting correct hitch for my application. very courteous, fast shipping, received very next day. I will be sure to choose them in the future.
Brad
10/10/2008
Fantastic service, great communication, and a pleasure to deal with. Thanks again, Cary
Cary
10/10/2008
I would have never thought that an internet site would provide such a useful service. I was able to locate a hard to find item, purchase it, ship it for free, track it and install it myself using the detailed instructions. This site has far exceeded my expectations. I will never purchase anywhere else. I have also told every one in all the clubs and forums I am part of that this is the ultimate one-stop-shop.
Scott
10/10/2008
Very helpful staff, fast shipping, great prices, would highly recommend to anyone, will buy from again.
Carol
10/9/2008
Thank you so much for the prompt shipment of our cargo carrier. It is exactly as advertised and fits our Class II receiver great. It will make our trip to the beach with two dogs, fishing gear, etc. in our new, smaller SUV less crowded!
Donna
10/9/2008
very fast shipping, arrived the next day at my door.
Greg
10/9/2008
I purchased a hitch and wiring harness for my sons Titan as a birthday gift. Not only did etrailer rush my order through and have it delievered on the 3-5 day time frame they did it without me saying it was a gift or I had a deadline. They just got a customers order out as quick as possible. Thanks guys your service and pricing are the best.
Jeff
10/9/2008
This place is awesome! I just placed my order yesterday, got free shipping, and it is already scheduled to arrive by tomorrow according to UPS tracking. I will definately use etrailer.com for all my future needs. Thank you so much!
Aaron
10/8/2008
Great prices, quality parts, nicely laid out website, and shipping that is ridiculously fast made for a great transaction. TONS of followup e-mails that notified me of everything from order recieved to tracking numbers were a nice touch. I will be ordering from you in the future. Thank you.
Al
10/8/2008
quick shipping good prices great customer help
Mark
10/8/2008
Wow, I ordered the hitch for the free shipping period of normal ground delivery and it arrived two days after I ordered the hitch. Thanks. I will reccomend you to anyone interested in trailer hitches or assessories. I have not had time to mount the hitch but I will make comments then as to the ease and fit.
Marty
10/8/2008
Great price, Fast shipping and easy install.
Bill
10/7/2008
etrailer has everthing I need when it comes to towing and accessories. The install and review videos are very helpful and informative and the site is very easy to use and your prices are nice. The shipping has also been great. Keep up the good work!
Carl
10/7/2008
I cant believe how quick their response/ship time has been... How courteous they are... And they make you feel very appreciated for doing business with them... This is the type of service I strive to give to my clients... Great experience so far! If the product is as good as the service its some of the best money I've spent... Thanks!!!!
Chris
10/7/2008
I have been using etrailer for about 3 months now and I am most impressed with my contact and with the speed with which I receive my shipments. The orders are of high quality and that makes my clients happy with the results.
Cursey
10/7/2008
Thanks for the quick shipment and super communication. Products exactly as described. A pleasure to do business with.
Gary
10/7/2008
fast service good parts and i got just what i wanted would buy from again
Jim
10/7/2008
Order shipped the same day I placed it and the shipping was even upgraded at no extra cost. Couldn't ask for better service. Thanks
Douglas
10/6/2008
Excellent service! That's why I keep coming back!
Laura
10/6/2008
What was UPS doing knocking on my door so early on Monday morning? Could it be? YES IT IS! The hitch that I ordered Thursday afternoon had already arrived. This outfit is crazy fast at shipping which was free per their promise. Plus, the packing was first rate. And their prices were as good or better than the other companies that I checked out. So when I need to add a hitch to my Volvo, I already know where Im gonna get it from. Cant go wrong here!
Lowell
10/6/2008
I have always had good service and quailty products from etrailer.com. When I need products for my camper, car/toy hauler or my motorcycle trailer, I check out etrailer for the products I may need, It never fails but I do find what I need at a great price and low cost shipping. Thank you etrailer and keep up the great customer service and great products.
Mark
10/6/2008
Great prices, great products and outstanding service very fast!!!!
Wayne
10/6/2008
I ordered a C11132 Curt Class I Trailer Hitch Receiver with Drawbar and a 118462 T-One Vehicle Wiring Harness with 4 Pole Trailer Connector for my 2005 PT Cruiser on Monday and i recieved the free ship UPS package late Wednesday afternoon. The directions were super good and i had both installed by myself Thursday evening. On Friday before noon i was pulling a brand new 5x10 flatbed trailer with ramp. eTrailer is #1 to deal with, great communications super fast shipping and great products at a reasonable rate. In fact the products i bought was cheaper than the local sellers here in my city. Thanks eTrailer.
Marlin
10/4/2008
Tremendous prices, service, and shipping my order went out the same day! The brake controller and wiring harnesses were a snap to install, especially after watching your online videos. I buy a lot of stuff on the internet but this was my first trailer related purchase as I just bought a RV. I'm sure I'll be a repeat customer at etrailer.com. Thanks!
Mick
10/4/2008
Very happy with selection, pricing, ease of ordering and speedy shipping. A pleasure to do business with you. I will look to etrailer for all my future trailer parts needs. Thanks again.
Jeff
10/3/2008
Great price for this product. Fast shipping, sets a record for speed and I shop on the net all the time! Even upgraded shipping without cost to me. Great job etrailer! Youll continue to get my business :-
Rick
10/3/2008
great place to buy trailer parts. She was helpful and went out of her way to help me She said the parts would ship that day and they did Thank you very much
William
10/3/2008
Great company. One of the best web sites for certain vehicle accessories that I've seen yet. Had everything I was looking for and more. Great communication. Super easy checkout. Super fast shipping!! Thanks so much!!!
Dan
10/2/2008
Super quick communication and shipping. My overall experience so far is outstanding thanx again
Jon
10/2/2008
I received the hitch and accessories extremely quick three days and everything fit perfectly. It might have taken me 15 to 20 minutes to complete the installation. Thanks.
Justin
10/2/2008
Great parts supply and the item I needed you could not find anywhere where I live. Perfect for my golf trailer with 15 tires.
Matt
10/2/2008
Arrived quickly after ordering and it was an easy, quick installation, directions spelled out everything needing to be done to my specific vehicle. The wiring harness was also a more simple hookup than I expected.
Mike
10/2/2008
Nice! You did a fine job on procesing by order. You made sugesstions on which items would best serve my purpose, without trying to sell me something I did not want. Very good communication skills. I will be looking for a Cargo Carrier after I get my Hitch installed. I will pass the word about your company. Good expience, will do more in the future. Thanks, Mike
Mike
10/2/2008
As usual etrailer did another outstanding job with my order. Every step of your operation is 1st class and the hitch was delivered on time this afternoon at 3PM. I had the hitch installed by 4:15. I have ordered several items from etrailer over the past few years and have recommended you to friends. We are all completely satisfied. Keep up the good work!!
Rob
10/2/2008
Great Quality hitch with perfict hole line up arrived on time as promised thank you
Stephen
10/2/2008
Thank you For Quick response, Great service! Order arrived next day and installation was flawless. Great product, Great service!
Stuart
10/2/2008
Excellent prices with very fast shipment! Great selections and great quality products!
Tyrone
10/2/2008
Quality products, easy to order with excellent picture/description of desired product, quick delivery.
James
10/1/2008
Ordered the harness on Monday morning, received it via UPS Wednesday. Hooked it up in 15 minutes, simple easy instructions. Was quoted a little under $100 by an auto mechanic with parts and labor. Saved close to $70, now I can check E-trailers catalog again for more deals. Only hitch was UPS, they delivered it to a neighbor. Might have been there since morning. Thanks, great experience!
Joe
10/1/2008
The back lights went on slick as anything.The LEDs are much brighter than the old bulbs. The spare tire holder I had to modify as I didnt want it to hang from the roof. I cut off the hook and mounted it to the front wall, no problem. They arrived when I was told they would, in good condition. I will buy from them again.
Larry
10/1/2008
I am very satisfied with the price and apperance of the product!! I order a trailer hitch cover for my wife, now my Mother would like one too!!!
Paul
10/1/2008
turn-around time was quick and the parts were exactly what I wanted and expected. thank, roy
Roy
10/1/2008
The product and service was very good! I highly recommend this seller!!
Bob
9/30/2008
Nice and easy! Not a thing I would recommend to change. Thanks!
Jake
9/30/2008
very good customer service!! it was great and no hassles kind sales people a First class act I ordered 5 hitches and no problems thanks you e trailer!!!!
Jim
9/30/2008
Great communication!! Speedy shipping. All items arrived in excellent shape. I hope to do busines with these folks again!!
Tom
9/30/2008
Thanks!!! for the great service I am really suprised and grateful for the extra service you provide. I will shop you more often!
Cris
9/29/2008
This place is super, prompt, accurate and communication is great!! This is my second time using them and once again I would recomend them highly.
James
9/29/2008
Best deal I ever found for a hitch. Fits good, easy to install and wire.
John
9/29/2008
Its been a good experience. The web site was easy to maneuver around on and the ordering was easy also. I would reccommend this sight to everyone
Joseph
9/29/2008
Finding what I was looking for was very easy, easier than another competitors site and the service so far has been excellent. I ordered yesterday a Sunday and it shipped today! Great job! Sean
Sean
9/29/2008
Quick shipment. Right product. Installed as promised.
Larry
9/28/2008
Received the order in good condition 4 days after the online order was placed. Everything was there and as represented by the rather good images on the website. Your site is much easier to use than most. It actually allowed me to find and view what I was looking for - no guessing.
Charles
9/27/2008
The product is awsome. I couldnt believe the incredibly fast shipping. Thanks for a good product at an affordable price
DJ
9/27/2008
My overall experience with etrailer was great I ordered a trailer hitch it got to me very fast about three days the hitch fit good and there prices were low thanks
Alva
9/26/2008
This was my first time ever shopping at etrailer.com my transaction on the website was smooth easy to understand. I got a quick comfirmation from a real person not some random email response...I will be buying my towing equipment and other needs from one of my new shopping places etrailer.com
Carlos
9/26/2008
Just what I was looking for, and quickly delivered.
Joel
9/26/2008
Very efficient in all respects. Easy to match my car to available products easy to view the various product components and characteristics easy to get a question answered over the phone very straight-forward ordering process and a nice surprise shipping upgrade..... All thats left is an easy installation of the receiver..... given the efficiency and accuracy of everything else, I am expecting no difficulties..... thanks.
Lee
9/26/2008
My experience with etrailer was very good. Their website was easy to navigate and I found all the information I needed to make my purchase. I will definitely use them again when I need trailer parts.
Ron
9/26/2008
Great website. Found exactly what I needed with no trouble. Super fast shipping. A+ all around. Vickie
Vickie
9/26/2008
Great website, service, shipping, and price. Also, very happy with finish and fit of the Curt hitch I bought. Most impressive is the install instructions and videos. Rarely is technology done as well as you guys have done. Ive posted my satisfaction in the forums visited. Dan
Dan
9/25/2008
I found your site to be very easy to navigate through. I ordered my products at night and was notified eary the next day that they had shipped. Great prices and service along with a great Web Site.
David
9/25/2008
From looking for my item, selection process and processing my payment was very easy. All confirmations were easily ready after the payment had been processed online. It was also nice to get emails letting me know about the shipping times and dates. I had a good first-itme experience with this company and will feel comfortable using them again in the future!!
Jumaane
9/25/2008
I received your hitch for the 2007 Dodge Grand Caravan. I installed it with the help of a friend and I must say, what a joy. Directions were wonderful and best of all, it took less than the stated time. Thanks for the wonderful hitch, Now I gotta go get the boat!
Justin
9/25/2008
I think etrailer is a great company. I will encourage anyone to order from etrailer.com. Etrailer has great customer service. I will order again. Thank you very mcuh etrailer.
Kimberly
9/25/2008
Efficient, friendly and helpful order processing, order was placed late one afternoon and shipped first thing the next morning!
Laurence
9/25/2008
I Wish All Online Shopping Went As Well As This. Thanks For A Great Shopping Experience.
Mike
9/25/2008
I was very satisfied with my rav4 hitch, fits like a glove. This company is top notch professional with excellent and fast service, I highly recommend them
Debbie
9/24/2008
Great prices and shipping was very fast.
Jeff
9/24/2008
etrailer.com has the Holy Grail of customer service. Fast shipping! Check that Super fast shipping! All of my trailer and hitch needs from now on will be with you folks! Thanks.
JM
9/24/2008
Quick delivery...Thank you. I placed the order on Sunday evening and we received the bike rake on Tuesday...free of charge. Cant beat that.
Kimberly
9/24/2008
Purchase went great for an inexpensive part I could not find locally. Thanks for the fast response. Robert
Robert
9/24/2008
I was amazed that someone actually called me to tell me about the status of an order I placed that only had a value of less than $50.
Carl
9/23/2008
Great customer service.
Jason
9/23/2008
Exellent! quick shipping. Can't wait to get it! Thanks! Will recommend to my friends!
Ken
9/23/2008
Very helpful, a good product and it arrived quickly. I will recommend etrailer to my friends.
Montey
9/23/2008
My head is spinning! Placed an order on Monday and it arrived on Tuesday. Everything was far and above any order I've ever placed on the internet or anywhere else. Hats off to the entire company. I am impressed with your inventory, your attention to the customer and a first class transaction. Thank you all.
Roger
9/23/2008
Excellent order execution.Fast ship. Thank You
Sterling
9/23/2008
They did a great job all-around. Thanks.
Steve
9/23/2008
I was so impressed with the over all quality of my first order, that I placed another order. My 2nd order was as good as the first. Speedy shipping plus good quality merchandise, at a fair price. Hats off to etrailer!
Tom
9/23/2008
Ordered and shipped the same day and helped me every step of the way. Great custumer service!!! Thanks
David
9/22/2008
The customer service was very helpful in determining what kind of mirror extenter I needed for my Honda Ridgeline. Shipped same day I placed the order. Price was lower than most other distributors. Will shop at etrailer again!
David
9/22/2008
I am very impressed with the overall quality of the product. Note that the install on an X-Runner takes more time due to having to remove the cross beem and reinstall after installation of the hitch is complete. Fits the truck very well and turn around was great. I will definitely let others know about etrailer.com.
Gary
9/22/2008
The website is easy to navigate. I found the hitch that I need with no trouble
Jimmy
9/22/2008
Great, easy to use website. Easy to shop.
Neal
9/22/2008
Brake control works great! Shipped the same day!
Shawn
9/22/2008
Very fast shipping WOW would do business with again
Thomas
9/22/2008
Fantastic! Placed order Monday afternoon and package was delivered Wednesday morning. Web site is great too. The demonstration videos really help showcase products. Free shipping was a plus also. Would not hesitate ordering from Etrailer again! Thanks.
Brian
9/20/2008
Good service, good shipping time, easy to install trailer hitch assy. Thank You
Michael
9/20/2008
Fantastic!!!! First, the shipping time was quicker than I ever expected. I had the product installed in practically no time and it works great. Also, even tho there was no problems with the order, etrailer kept me informed of the receipt of my order, the payment of my order, and when my order was shipped. I was impressed with every aspect of the transaction, plus the prices were very resonable as were shipping charges. I am a very satisfied customer and will keep etrailer in mind if I ever need any related items.
Tom
9/20/2008
This is By several days the fastest mail order service I have ever used. They saved me a lot of money too. Thanks etrailer!
Billy
9/19/2008
Easy to order, quick to arrive, easy to install, good price... all good. Only negative : did not order hitch bar due to lack of information on the resulting hitch height when installed on the vehicle. It seemed that the recommended hitch bar would be too high. Now it looks like it might be about right.
Carl
9/19/2008
The people at etrailer were very friendly and helpful with my order and it was processes and delivered as promised. When I need any item they carry I would definately check with them first. Their prices are good and I am very happy with the service I received from them on my order.
John
9/19/2008
Very fast shipping and fast ordering process good site to deal with.
Tom
9/19/2008
You guys are good!
Clinton
9/18/2008
Easy website to navigate. Fast response and quick delivery. Would recommend this business to all.
Len
9/18/2008
Hitch for 2004 Mitsubishi Galant went on the car with no trouble. Everything lined up with existing holes perfectly. A very pleasant experience, from ordering all the way through to installation. Highly recommend these folks.
Ronald
9/18/2008
etrailer very helpful. Got free shipping and tracking number with my order.
Steven
9/18/2008
Thank you for the prompt shipment & notification. Fantastic service.
Bill
9/17/2008
Loved it!! Much better than paying somebody $75 an hour for a 45 minute job.
Chris
9/17/2008
eTrailer was a great experience. I was notified by email that the parts shipped about two hours after placing my order! They arrived two days later and I had them installed within a couple hours. Thanks eTrailer!
Chuck
9/17/2008
Shipping was free and fast, the product fit perfectly. Thanks Very Much
Dale
9/17/2008
Great products at great prices. I purchased a hitch and bike rack and was very please at the price and loved the free shipping. I easily installed the products and have been using them without problem for a month now. The product reviews and in particular videos showing how to install and how to use were most helpful. Thank you etrailer.com.
Earl
9/17/2008
I would definitely order from etrailer.com again. My hitch was shipped the same day I ordered. Arrived very well packaged and complete with all hardware and clear instructions.
Jeff
9/17/2008
Fast shipping, good service, good communication, good price. I'd buy from you people again.
Jerry
9/17/2008
Web site is well organized and very user friendly. Prices are very competitive. I saved a significant amount over buying locally. Items I ordered were in stock and shipped within 24 hours. Over all, a very satisfying online buying experience.
Jerry
9/17/2008
So far so good!! Needed it by friday and the sales rep told me it would be. Asked if I should do two day rush or overnight and she told me not to worry. Took like 5 seconds to order and the rep was very nice. Good to know that good service is still out there. Keep it up!!
Nick
9/17/2008
Fast shipping, great they ship to Germany using APO AE for the military. will post more when the product arrives.
Rick
9/17/2008
So far so good.
Steven
9/17/2008
Parts were delivered promptly, directions were excellent, and installation was a breeze. Couldn't have been smoother.
Tommy
9/17/2008
I ordered my hitch parts for my 5th Wheel Hitch New Truck from [..] and after FOUR DAYS no parts!!!! Like promised. 2 Day Shipping $$$ So I called etrailer at 4 PM Monday Well would you believe Noon on Tuesday I have the parts & everything fits. The parts were Less $$$$ and Free Shipping You Just can't Beat a Deal like That!!!
Wayne
9/17/2008
SO FAR-EXCELLENT!!!! QUICK,QUICK shipping of my order. THANKS
Cindy
9/16/2008
Awesome service! We needed a bike carrier in a hurry. Called e-trailer to order and explained my situation. They said they would make sure it was shipped that day and it was. Should arrive in plenty of time to install for our trip. Thanks!
Ginny
9/16/2008
Best price, good packing, fist shipping, nothing left to say but THANK YOU!!!!!
Jeff
9/16/2008
A great experience Thank you !!!
Jim
9/16/2008
Great service, great updates concerning shipping etc and the hitch fit perfectly w/o any drilling as promised. I wish I had a few more cars I could order hitches for just because it was so painless.
John
9/16/2008
Very prompt service and the product was as stated.
John
9/16/2008
quick shipment
Rick
9/16/2008
My bike rack was exactly as shown on the web, shipped promptly and was priced right.
Bert
9/15/2008
Things I appreciate about the hitch for my Honda CRV: Product is well made and nicely finished. It was quickly installed and fits very well. I received it quickly after sending my order and the price was right. Thanks!
Ches
9/15/2008
I placed two different orders lately and the service and products were excellent. I comparison shopped in my local auto store and the price was just about twice the etrailor pricing.
Edward
9/15/2008
Great service and pricing.
Eugene
9/15/2008
Received order within 40 hours of phone call! GREAT hitch...looks great and easy install. Will tell all my friends. Thanks!
Glenn
9/15/2008
Very fast service and it made it to me very quickly. Wiring kit arrived very quickly and it was a breeze to install. It went almost exactly the same as the video. I will buy here again.
Jim
9/15/2008
I am a beginner to travel trailer camping. I bought a 24 foot Gulfstream. I ordered the Prodigy brake controller from etrailer.com, received confirmation of shippment the same day, which was Monday. The next day I received an email letting me know the tracking number along with other information. I received the unit on Thursday of the same week. I installed the unit myself, had a couple of questions, called etrailers help number, talked to very knoweledgeable people that answered my questions with detail and clarity. I have no problem using etrailer.com for any of my future needs. They will be my first point of contact. One more thing, the unit was $20.00 cheaper than anywhere else on the internet.
Ken
9/15/2008
I was very please with the fast service. Thanks for all you do
Kenny
9/15/2008
These guys were great! I placed my order and within a few hours it was shipped. The free shipping was a life saver, and they beat out other online retailers by upwards of $50. Great experience.
Mike
9/15/2008
superb!
Robert
9/15/2008
This is the best transaction we have ever had! We ordered a Draw-Tite Class 1 Trailer Hitch Receiver & a Swagman 2 Bike Rack for 1-1/4 trailer hitch on Wednesday night & they were delivered by UPS to us in North Carolina just two days later on Friday! That is movin on!! I am 70 years old and had no trouble installing the hitch on my PT Cruiser. The hitch and 2-bike rack are sturdy and very good looking! We are getting ready to place another order with etrailer.com for a cargo carrier & net to haul our golf clubs. We recommend etrailer.com and rate them A#1!!!
Douglas
9/14/2008
No worries!
Stuart
9/14/2008
Excellent transaction, fast shipping. Pleasure to do business with!
Vic
9/14/2008
Just wanted to thank you for the great service. Nice web site. videos make wire harness a snap. Very good prices. Had hitch installed within three days from time of placing order, and shipping was free. WOW. THANKS AGAIN.
David
9/13/2008
I appreciate the fine product and prompt delivery. Thanks!
Jody
9/13/2008
I ordered this merchandise on one day and by the time I went home from work on the next day it was in my driveway. Amazing service.
Mike
9/13/2008
had everything i needed and reasonably priced. very fast shipping. thank you
Tom
9/13/2008
Hi! I just wanted to tell you that I love shopping on your site. You have virtually everything I have needed to properly equip my trailers and tow vehicles.
Andreas
9/12/2008
I was very pleased. The item was in stock and shipped immediately and I LOVE the price. I did a web search for the item and etrailer.com had the best price and selection. THANKS A BUNCH!
Anthony
9/12/2008
This was a great shopping experience. Easy to figure out what I needed, easy to order, and delivery was very quick. This is the only place that I will ever look for hitches again!
Norman
9/12/2008
I would recommend the hitch and ordering from etrailers. I shopped around. Locally the best deal I could get on this hitch hidden hitch for 07 toyota sienna was 400$. Online etrailers was the only company I found that had the hitch in stock and sent it to my door in less than a week w/ no charge for shipping. I saved $200. Ordering took 5 minutes. Installing the hitch and wiring w/ the provided instructions took less than an hour. Having all the right tools made it easy of course. I found that you dont have to lower the exhaust if you use an extention. Hold the hitch in place w/ a jack and the hitch took about 15 minutes to put in. On my rig theres a weep hole w/ a plug in the floor and you can route the wiring right to the hitch the instructions didnt mention this. Hope this helps. Thanks.
Ward
9/12/2008
VERY FAST SHIPPING!! Item as describe, GREAT Customer Service. Thank You
Bill
9/11/2008
Arrived quickly, fits perfect... Love it Bob
Bob
9/11/2008
Fast, Friendly, Easy to use.
Brad
9/11/2008
WOW! That was quick! Thank you!!
Deanna
9/11/2008
I received the hitch and wiring harness today. It took only 15 minutes to install, fit perfect and looks great. I was very please with the product and speed at which it was sent. It saved me close to $100--Thank you!! Good job everyone!!!
John
9/11/2008
Fast shipping, great price. The hitch was exactly as described and easy to install! Thanks.
Rod
9/11/2008
great Rv website, lots of good info and directions. Very competitive pricing!
Rudy
9/11/2008
When I first looked under my 08 Hyundai Sonata I thought no way could I install a trailer hitch. Also had dual exhausts. Called etrailer.com and confirmed that the hitch would fit and also the electrical. Ordered on Sat. arrived on Wed. and installed on Thursday. Piece of cake and everything fit perfectly. Nice work by Curt and the etrailer staff. Have already recommended etrailer.com to a friend who is interested in a trailer hitch on his vehicle.
Wayne
9/11/2008
Thank you very much...I have already received the item. It is a pleasure to get quick and accurate support.
Alan
9/10/2008
A very responsive and responsible company. I have dealt with etrailer several times in the last several years and they are a pleasure to deal with.
Bill
9/10/2008
Order was shipped and received in a very prompt manner. All items received in good condition. Prices very fair. Couldn't ask for better service and everything delivered to your door. Can recommend to friends.
Kenneth
9/10/2008
Great value, fast service and exactly what I ordered. Much better than going to the local auto parts who still have to order it and charge more.
Larry
9/10/2008
We had a hard time finding the parts for our 2008 dump trailer. But not at etrailer. The price was great too. We will buy all are parts here
Steve
9/10/2008
I think your customer service was excellent. I haven`t received my purchase yet ,but is due in any time.
Willy
9/10/2008
I got the hitch fast, installed it fast. I used some WD40 on the isolators to get them off and it worked great! Wired it up in no time....just had to remove one bolt from a panel. Thanks!
Dan
9/9/2008
I could not find the part I needed locally. I found it at etrailer. I ordered it on Thursday and it was delivered the next Tuesday. Very fast and covenient.
Dean
9/9/2008
Incredibly fast service!! Ordered and shipped in the same day
Ivan
9/9/2008
My order arrived in only a few days in perfect condition. I am very satisfied with the price, delivery time and quality of the product. This was the first time I have ordered from etrailer.com and I am very impressed with the service.
Jeff
9/9/2008
The young lady that helped me with my order was a great asset in helping me the correct products. The order was placed on a Friday afternoon and was at my home the following Tuesday!
Jerry
9/9/2008
I was truly amazed at the service and quality of the product. I was reluctant to buy these parts from the dealer, but after I saw the savings, I pulled the trigger. I received my order in record time - 3 days after ordering. I couldnt believe I got the trailer hitch and bike rack in time to use for our trip to the beach the next day. Installation of the hitch was easy and the Thule bike rack top quality. I will recommend etrailer.com to all of my friends.
Ronald
9/9/2008
I think for my $3 part, I received $500 service.
Craig
9/8/2008
The hitch fits great. I definitely would recommend this hitch for the Civic. Shipping was excellent. The only negative was the posted 30 minute installation time. That was way out of line for a single person installation. I was able to install it by myself in about 2 hours though.
Roger
9/8/2008
Will definitely buy from again. Product arrived in 2 days, and everything I needed to install hitch and light wiring was there. The ordering was easy, the operator was very helpful. Also saved me lots of money over what hitch was going to cost me if ordered at local auto parts store. An all around pleasant experience!
Keith
9/6/2008
Just the greatest thing going a simple install only took 20 minutes for the hitch, about 30 for the wiring harness all great items at a price that cant be beaten. Thanks for the fast shipment I will tell all my friends to shop from you if they want quality and ease of installation.
Bill
9/5/2008
Great service, good products, with good prices. I will shop with you again.
Mark
9/5/2008
Received hitch in less than 1 week and installed it in about an hour. Instructions were clear and easy to follow. Thanks
Bill
9/4/2008
service was great, thanks.
James
9/4/2008
I ordered the wire harness for a Toyota Tacoma. The dealer wanted $150.00. I am not mechanically inclined yet it only took 10 minutes to install. This company is fantastic and I highly recommend them.
Jerry
9/4/2008
Outstanding...sums it up. From the best price I could find to the fast shipping, great email confirmations and absolute tracking of when you will recieve your product. I will definitely be a return customer.
Jim
9/4/2008
I was actually extremely impressed with the free shipping on such heavy items and the speedy response from an actual person, not an automated system, with info regaurding my order. I was also very pleased on how fast it was shipped. Keep it up!
Matthew
9/4/2008
Thanks for the great product! Customer Service girl was very helpful and professional. I can tell this is a well made product and it was sent quickly. I would recommend this company to a friend. Great job Thanks again, Chris
Chris
9/3/2008
I just want to let you know that the hitch arrived in about 3 days and the installation took no more than 15 minutes, everything was perfect. Thanks, great job and I am going to be sure to pass along good words about my experience with your company.
John
9/2/2008
Found just what I was looking for in a very short time. Fast shipping!!!! great place to shop and buy. Thanks Guys
Perry
9/2/2008
Thank you!! It is exactly what you guys say it is. I was able to do the install of the hitch and wiring in 1 hour and that was only because of beer breaks. If i had no beer it would have been 30-40 minutes Job complete. thanks again and i will recommend.
Steve
9/2/2008
Service was great, installation easy. As my wife said it was so easy a man could could do it.
Dennis
9/1/2008
Your web site was easy to use, you had a huge variety to choose from, and within just a few minutes I had my cover ordered. I wish every web site was this easy to use. Thank you etrailer!!!
Cheryl
8/30/2008
Fantastic! Everything came as ordered, as promised and promptly. I placed the order on 8/24, it arrived on 8/28. Even being under the weather myself, it is 8/30 and I installed it in little time as advertised, picked up my new utility trailer on the back of my 2009 Corolla. You could say without a hitch but not without etrailer.com. Thank you!
Jon
8/30/2008
I was going to buy a hitch for my wifes 2007 Honda Odyssey from a local trailer place, and the guy told me that since it used pre-existing holes he would not charge me the $55 installation fee. After confirming with my wife and calling the guy back, he told me that he didnt say that. I told him where to put his hitch and decided I would get it somewhere else. Thats when I found etrailer.com. I ordered my a hitch and 2 days later, it arrived. After watching the installation videos, I saw just how much of a rip off the local establishment was! I had the hitch and the wiring harness both installed in 30 minutes! The best part, I saved $186.50 off the local guys price of $368.40 by buying from etrailer.com and installing myself. I will DEFINITELY recommend etrailer.com to anyone!
Patrick
8/30/2008
Awsome! I installed a hitch on a 2000 Honda Civic, and hauled my harley to South Dakota. I am impressed with the timely shipment, Great Prices and Quality of the hitch. Thanks
Rick
8/30/2008
We are very pleased with everything related to our etrailer.com purchase. Your website is easy to use, the total purchase price was great, the shipping was free. Our order Hidden Hitch, wiring harness & accessories was complete, packaged well and received quickly. A question we had during our hitch installation was accurately answered during a brief phone call to your 800#. We are already recommending etrailer.com to friends and associates! Thanks for a job well done!
Ron
8/30/2008
The process was so easy. After receiving all the pieces, the installation was simple. Many thanks to everyone at etrailer for working so hard. -Chad
Chad
8/29/2008
I shopped around and the best price was here, the part and part numbers were easy to find. Great experience.
Jay
8/29/2008
Absolutely fantastic service. Product delivered on time. Purchased cargo rack - excellant quality. Will definetly bookmark and buy from again. Thanks to everyone at etrailer.com for making this a pleasant and painless experience.
Jeff
8/29/2008
Great product- Super fast shipping. Even just regular UPS arrived in 3 days. Highly recommend
Jess
8/29/2008
Very good experience I've ordered from etrailer several times and each time I have gotten exactly what I wanted and right on time They've got one of the best web sites I've found yet for shopping for trailer stuff
Nick
8/29/2008
GREAT SERVICE, the order was processed/shipped quicker than I can make a cup of coffee, fast fast fast and great prices as well. Thanks.
Bill
8/28/2008
My experience with this site, is very positive. They are very helpful, fast shipping, courteous emails. I would do business with again.
Kevin
8/28/2008
The ordering process was very simple. The pictures were very helpful. I am confident I am getting what I expect. I will be sure to recommend etrailer. Very pleased that shipping to APO is not an issue
Patrick
8/28/2008
Very satisfied, first class company, I had an occasion to call them and was pleased with the pleasant attitude of person I talked to. Shipping was a bit slow but recieved in first class condition. Thanks
Paul
8/28/2008
I dont remember the person I talked to on the phone, but he was very helpful to my needs. I cant wait to get the hitch in. many thanks
Ric
8/28/2008
Excellent company to do business with. Very fast shipping and items are of good quality with fair pricing. THANKS!!!!!
Robert
8/28/2008
Great product and great prices, fast shipment. Thanks
Rocky
8/28/2008
I placed my order Saturday night, received a confirmation on Sunday and received my order on Wednseday, need I say anymore.
Brandon
8/27/2008
The products were exactly as shown and the quality is great. super fast shipping, for future truck accesories I'll be shopping here again.
Charles
8/27/2008
Super Service. Product shipped same day as order and recvd 2 days for $7.49 Great follow thru on e-mail -acknowledgement of order and shipping along with automatic tracking on UPS so that I did not have to enter the std. 26 numbers and letters of the tracking code. I would recommend you to all because of your price and service.
Dave
8/27/2008
Very fast shipping. 2 days to Florida for load leveling hitch. Great selection and very competitive pricing.
David
8/27/2008
etrailer is terrific! I bought a number of items to finish off setting up my utility trailer for towing with my Jeep. Everything I ordered worked perfectly except for the wiring harness I bought. Jeep changed their taillights on my model. etrailer was very quick to send out the wiring harness I needed when I phoned about the change and etrailer gladly and easily refunded me when I returned the unused harness. Thanks for the great people and fast service at etrailer
Ken
8/27/2008
Great prices and super fast shipping.
Mike
8/27/2008
I ordered a trailer hitch from etrailer on-line on Monday, Aug 25. The next day, on Aug 26, I had to change the order. They processed the change and the shipment arrived via UPS in the afternoon of Aug 27. Unbelievable! They were very helpful and professional in changing the order and kept me informed every step of the way. By the way their price was $128.00 for a Curt hitch while our local stores wanted $189.00. The nearest on-line price I could find was $147.00. I am very pleased with etrailer.
Norris
8/27/2008
I was surprised at how quick I received my Hitch. It was the best price I found and free shipping and a quality Hitch. Thank You.
Robert
8/27/2008
This is ths second or third order from etrailer. Each order was in stocked and shipped faster than I expected. Previous orders have been correct and arrived in excellent condition. Emails from etrailer have kept me up to date with the status of the order.
Robert
8/27/2008
We had to replace the tow bar cover on our motorhome. After searching the internet, etrailer.com was the lowest price and also the lowest in shipping costs for UPS Ground. I placed the order on Sunday, and was notified via email that evening the article was in stock and would be shipped the the next day. UPS delivered it before 5 p.m. on Tuesday. I am very pleased with the excellent and fast service and would definitely recommend etrailer to my friends and family.
Dwain
8/26/2008
I was amazed at the price for the Brake Control! It listed for about $150-165 everywhere I checked and when I seen the price being $99 I thought something was wrong. I will use etrailer.com for all me vehicle towing needs and highly rcommend it to others. I ordered on a weekend and I received an email that Sunday that the order was confirmed and placed. Monday I received an email that it was shipped. I checked the status on Tuesday and it was scheduled for delivery to my doorstep on Wednesday. I appreciate your quick response time and shipping.
Jason
8/26/2008
I was 100 satisfied. Very fast shipping and order was perfect. Thanks so much, I will deffinatly reccommend you to all my friends and family.
John
8/26/2008
Easy order, fast delivery, product as stated and best price I could find.
Paul
8/26/2008
Customer Service responded promptly to my concerns. They were very helpful in explaining the differences between the hitches I was considering, and why my order had not shipped. My shipment went out when they said it would, and it was received on-time and in good condition. The website is very comprehensive, and saved me from buying an incompatible hitch-style bike rackfrom another company. The prices cant be beat,either.
Jack
8/25/2008
Installed in 1/2 hour and fit like a glove. Thanks - Very happy with the hitch.
Jeff
8/25/2008
Person I talked to did a great job with my order
Lawrence
8/25/2008
etrailer is an OUTSTANDING online shopping experience and ranks with the very best that I have experienced!!!
Hollis
8/24/2008
very good seller, very good product, fast shipping thank you
Jacek
8/24/2008
I could not believe how quickly my order arrived!! The equipment was exactly as described, was very good quality and arrived in good condition. Many thanks... you have my attention and my future business! - -mike- -
Mike
8/24/2008
Hitch arrived in less than a week, just what I ordered, fits perfectly. Great service, great product. Thanks.
Cat
8/23/2008
Hey Guys, Your video on line was great on installation of hitch and wiring. The entire job took 45 mins. Great product and great help from all of you. Thanks again. You have my future business.
Gary
8/23/2008
First I want to say thank you to Etrailer, the sales people are extremely knowedgeable of the item or items you maybe be ordering, they know what you will need to go with your item to help make it a much easier installation. Their data base of information and how to videos are exceptional, I have purchased items on other web sites, but I have never seen a web site so easy to find what you want and need, and a very wide variety. If you need help after purchase their staff is great. So once againg I want to say thank you.
James
8/23/2008
Everything went perfectly. My package arrived quickly and as advertised. Great prices and a GREAT experience. I would recommend etrailer to everyone.
Jeff
8/23/2008
It was exactly the hitch I needed. The plug-in wiring was extremely simple. The shipping was fast. It was a great experience. I would gladly use etrailer again for all my towing needs.
Jimmy
8/23/2008
Great place to do business, I have an old boat trailer that needed wheel bearing, The numbers on the old bearings were completely worn off, I sent the measurements to etrailer, and they responded very rapidly with the part number that I needed, They also had it in stock and shipped it the same day, I received the parts the next day, Best shopping experience I have had on-line yet. Excellent shopping experience. Thank you etrailer.
Mike
8/23/2008
I shopped all over the internet to find parts for my trailer and found etrailer.com to be the most complete. There prices where also the best. Plus their selection I think was better then anyone elses. I ordered my stuff by 1 pm and they shipped the parts the same day. Now thats service. I will be buying all my trailer needs from etrailer.com. Thank you
Gary
8/22/2008
Outstanding, took me less then 30 minutes to install hitch and wire to my 2007 Honda Pilot. Fast delivery, will recomend to all my boating pulling friends.
Ken
8/22/2008
Just as advertised! Great shipping too!
Don
8/21/2008
I am looking forward to getting another vehicle so I can order my stuff from e-trailer. Fast delivery, great prices and easy installation are three reasons Ill be useing this company again in the future. Thank You
Matthew
8/21/2008
WOW.....extremly fast shipping. Items arrived in A+ shape. All hardware included. items are what you describe. i will recomend you to others.
Mike
8/21/2008
Awesome, superfast shipping, kept informed at all time, cargo basket is top quality, at an affordable price comparing to some top name brand, they are the same quality. as the Terminator said, I WILL BE BACK
Yew
8/21/2008
Just works great. The hitch was delivered within one week to california and it just took four screws to attach it to my Toyota.
Dirk
8/20/2008
Good price on the items I ordered, super fast shipping.
Jim
8/20/2008
Over all, very good experience. The product I purchased came to my home in prefect condition, and really looks great. Thank you all for your excellent cutomer service.
Joe
8/20/2008
Excellent Company. Price was great and product was shipped immediately. I got my Hitched just as described in 3-4 days after I ordered it and installed it and was able to use it over the weekend. Would definately recommend it to my friends and family. Thank you,
Lam
8/20/2008
This is a great website, the search by make/model works perfectly. I will definitely be ordering from etrailer.com again! Great fast Shipping!!
Patrick
8/20/2008
The service level from etrailers was excellent the person I talked to was very knowledgeable, pleasant, and quick. The two items purchased shipped the same day since the order was placed before their posted cutoff time and ground shipping was very quick and damage free. Installation while not a breeze, it went smoothly and everything is great. HIGHLY RECOMMENDED!
Tom
8/20/2008
excellent buying experience. the item arrived on schedule, in perfect condition, and was very easy to install - all needed parts were included.
Bill
8/19/2008
Its been a week since I ordered and the hitch is ON THE CAR. Great service and free shipping hard to beat!
Duane
8/19/2008
Great service! Ordered on Friday and received on Monday. A tip for anyone looking for the brake controller wiring harness in a 2008 Dodge Ram - it is hidden behing a large white module against the fire wall on the emergency brake side. Remove that module and you will find the harness plug taped behind it.
Mark
8/19/2008
I ordered a trailer hitch and light kit, they fit just as advertised and were easy to install. Fast service. Ill buy from etrailer.com again.
Mike
8/19/2008
I could not be happier with the service and pricing I have received so far from e-trailer. Your website was easy to use - and helped me to pick the right hitch and the right electrical lighting converter - and even told me how much more I'd have to order to get free shipping. This was wonderful! My hitch is set to arrive tomorrow (as expected) and I will follow up after I get it and install it, but I wanted to take a moment to tell you how happy I am thus far that I used e-trailer.com. Thank you!.
Richard
8/19/2008
Instructions were clear and concise. So easy a caveman could do the install. Great price and fast shipping. Well satisfied with etrailer.
John
8/18/2008
Sets the standard for online stores.
Price
8/18/2008
I have yet to receive my order but the prompt dealing with my order was impressive. I received full notification of my order including shippimg details - my order was placed on a Sunday and expected delivery by UPS is scheduled for Wednesday - wow.
Stephen
8/18/2008
Completely satisfied. Best price I found. Fit and installation worked well and as described.
Thomas
8/17/2008
OUTSTANDING service. Great product at a fair price, packed and shipped very quickly. Great communication, with separate emails verifying order receipt, shipping availability, shipment confirmation and follow-up. Shipping charges were cheaper than the gas needed to drive to the supply store, and no sales tax! Ill be back!
Clyde
8/16/2008
We received the trailer on Friday. Thank you for the super quick shipping! The trailer was installed before supper! We are extremely pleased.
Heather
8/16/2008
very quick shipping hitch went on in no time and looks great
Jeff
8/15/2008
Hitch arrived in four days. It took longer to clean the rust/dirt out of the pre-tacked nuts on the frame of the Ridgeline than it did to install the hitch/harness.Basically plug and play! An excellent experience...I wouldnt hesitate to buy other products from this company.
John
8/15/2008
Absolutely excellent, The product I needed was in stock. The ordering process was quick and simple. Great price, fast shipment, timely communications and shipping status.
Russ
8/15/2008
I would recommend buying from etrailer.com. The prices are lowest around and the shipements are fast. They also give good product info on their website.
Aleng
8/14/2008
Im very impressed with etrailer.com. I have placed two orders, and both arrived very promptly and in excellent condition. The selection is very extensive, so you know youre making the best choice. Excellent communication - they keep you informed every step of the way.
Brett
8/14/2008
Fast shipping and installation was easy! This hitch Hidden Hitch has zero tolarance and fits like it was made just for my truck everything must be lined up perfectly for the bolts to be installed. End results was what I wanted just the receiver for the drawbar is showing on my 02 Ford Ranger Edge.
David
8/14/2008
The etrailer web site was EASY to work and had all of the info on receiver hitches and wiring I needed to make a decision on which one to purchase. REALLY liked the rating feature! Ordered it this morning and its ALREADY been shipped! Whats not to like! THANK YA GUYS!
Earl
8/14/2008
Ordered my stuff at noon on Monday and at 2 o'clock i received an email saying it has already been shipped and it had a UPS tracking number! They're fast!
Jason
8/14/2008
EXCELLENT! Absolutely flawless experience From the moment the phone was answered everything was handled in a very professional manner. Thank you.
JR
8/14/2008
you are one of the best. answering to my order was very good. that gives the information that i needed. so far the service is excellent.
Robert
8/14/2008
Sweet deal
Bill
8/13/2008
Ordered on Saturday and arrived the next Wednesday. Got exactly what I ordered and got it fast. Good buying experience.
Everett
8/13/2008
Fast shipping and delivery of the correct parts. A+ Source for product!
George
8/13/2008
Shipment was amazingly quick, ordered on Sunday, received Friday. Fitting took 30 minutes, all parts work as advertised. All-in-all a good experience.
Hans
8/13/2008
I purchased one of your hitches for my SAAB 9-5. The hitch fits my car perfectly and is barely visible, which maintains the sporty look of my car. The hitch is a top quality product that I would definitely recommend to my friends. I was really impressed by your website and various installation videos. They were extremely helpful. My only suggestion to you would be to include a few bolt leaders with every installation package. I didnt realize I had to order them separately until after the hitch was delivered and I had started the installation. Thank you for a great product!
John
8/13/2008
Installed the rear view camera & monitor on my Jeep Liberty 2003. It worked great. I made one change that I would recomend to new customers. I did not like to reach down and push the monitor on-off button each time I started and stopped my Jeep. So I consulted my Jeep manual and found a fuse panel that has easy access on the left side of the dash. I located a fuse that is hot with 12 volts DC from the battery when the Jeep engine is turned on and running, by the use of a DC voltmeter. I removed the Jeep fuse & soldered the red wire of the monitor to one side Jeep fuse blade and installed the Jeep fuse. Now when the ignition and engine are off so is the monitor. The first day after I installed the camera and monitor I started to back out of a gas station and the rear monitoring device gave me an early warning of a slow rolling pickup behind me & after that the monitor showed two slow walking people behind my vehicle. So when the view from the monitor was clear I started my parking exit. The cost of this product has already paid for it self the first day of use. The rear camera has a wide angle of view that spot cars and people before my Jeeps mirriors can see them. Thank you Etrailer.com
Ronald
8/13/2008
Easy to shop, very fast delivery. I'd shop here again and also recommend to anyone I know who needs a trailer hitch.
Dave
8/12/2008
My Hitch was delivered very quickly. I was surprised to see it so soon. When i installed in on my car, it couldnt have been easier. It is a one person job. Took me about 20 minutes, and it was all together. Thanks for a great product, and great customer service. I will be doing business with you again in the future!
Kevin
8/12/2008
The purchase and delivery of a Lexus trailer hitch was very satisfying. The product was good quality, delivered on time and the people at Etrailer are very friendly and efficient.
Ray
8/12/2008
Holy cow! It took me longer to get the hitch out of the box than it did to do the install. And it fit *perfectly*. The only visible piece is the reciever. All the rest fits nicely behind the bumper. Cant comment on the wiring kit yet, as I have not gotten that far. Thanks for a great product and great service!
Robert
8/12/2008
Best experience in 10 years of internet purchasing. Fast shipping, great deal, superior product, and an install that took less time than opening the box! My sincerest thanks!
Christian
8/11/2008
Excellent service and email notifications. Order was filled and shipped promptly. I would definately do business with etrailer again!
Dan
8/11/2008
Good customer service.
Doug
8/11/2008
Great service as usual. This is the second time I have bought trailer hitch package from you.....we traded in the Saab for a minivan......fun fun. Larry
Larry
8/11/2008
Your service and produsts are the greatest, Etrailer is # 1 in my book. Thanks for the wonderful service
Ron
8/11/2008
I have been ordering from etrailer.com, over the last few months since we got our new trailer,the service has been nothing but great, fast, up to date on everything I have ordered.They also address any questions or concerns within a short time frame,I highly rate their services to anyone. Thanks etrailer.
Guy
8/10/2008
Easy and convenient from ordering to installation!!!! PS: Dont forget to order the wiring harness for the trailer lights!
Jerry
8/10/2008
I needed a hitch and bike rack for my 2006 Toyota Highlander. Placed the order for hitch kit, wiring harness, and Rola Bike Rack. Three days later the parts arrived. I installed and tried everything the following weekend. Everything fit and worked as expected. Great products and fast delivery. Thanks.
Ned
8/10/2008
Incredibly fast shipping. Received the trailer hitch the next day I ordered it. Installing the hitch to my RAV4 needed 2 people but nothing hard.
Roberto
8/10/2008
Ordering on-line way easy. Tracking the shipment was easy. Installing the hitch was not hard. All in all a positive experience! Better - and cheaper -than taking the car to [..] and having them install. Saved us bunches.
John
8/9/2008
Great service. This is how a website store should be run.
Jose
8/9/2008
I just received the Trailer Hitch Receiver Lock and Im very delighted with the quality of the product. I was a little leary considering the price but I was pleasantly surprised. I also want to thank you for the periodic emails informing about my orders progress. I received the lock much sooner than expected and I used it this morning when I went surfing. I feel much more relaxed knowing that I dont have to carry a key in my wetsuit. Thanks again!
Ken
8/9/2008
Friendly and efficient personnel. Prompt service and delivery. Items as advertised. Very pleased.
Pete
8/9/2008
Perfect fit, works great, looks great and took less than 20 minutes even with running the tail hidden to the outside!!
Tony
8/9/2008
I Loved The Ford Lighted Hitch Cover That I Bought For My Son That I Got One For Myself.Easy To Install And The Service Was Excellent,Thanks All
Jim
8/8/2008
I think E-trailor is great. the Hidden Hitch for our truck is great and at a great price. Still waiting on the rails for stepping up into the truck.. Thanks alot, great service and products.
Deb
8/7/2008
I have shoped all over the web and by far you are the lowest price and the 3day free shipping just cant be beat!!!!!!
John
8/7/2008
Excellent on-line service. My order shipped just a couple hours after I placed it and I received it the next day. Theres nothing more to ask for in service.
Steve
8/7/2008
A superb online shopping experience with etrailer! Ordered precisely what I needed. Fair price! Great communication from the company. Fast delivery. What more could one wish for! Buy with confidence!
Terry
8/7/2008
Great trailer roof vent low profile cover. I just built an extra garage with a 9 ft door and my trailer didnt fit by less than an inch with the original bubble cover. This new cover gave me an extra 1 1/2 inches of clearance and solved everything. Price and shipping was great too. Thanks for saving me. Its hard to measure the actual trailer height and I dont think I wanted a 10 ft door.
Andre
8/6/2008
We were impressed with your good support and information on the Hidden Hitch. It really helps when you do this work yourself....Thanks!!!
Bill
8/6/2008
Wow! First class all the way! Its been said that a good business deal is when all parties involved, come away happy and satisfied. Hope you are. I am!
Charles
8/6/2008
My order is still in transit,but I cant believe how fast these guys got it packed up and on its way. Im tracking it and I should have it sometime tommorow.I placed my order around 8pm Monday, Ill get it Thursday.
Daniel
8/6/2008
I have to say you're on top of things. I'll pass the word about your quality service and I'll be sure to use you for any future needs.
Gordon
8/6/2008
Very helpful/friendly Customer Service. Competitive Pricing. Shipping was Fast.
John
8/6/2008
Waiting list notification was great, as was communication. Fast shipping. A very nice transaction.
Paul
8/6/2008
Received already. Yeow! Perfect fit. Thanks for getting the kit to me so quickly.
Rich
8/6/2008
I just replaced the original factory-installed trailer wire harness in my 98 land cruiser with a T-one harness for under $28. The original equipment diode/converter pack had failed for the running lights only I can only imagine what the part would have cost from Toyota. The T-one installed quickly under the vehicle, right into the same plug from which Toyota runs an extension loom up to their diode/converter brick secreted away in the rear driver-side tail light cavity, and back down to the hitch. This is yet another successful order/remedy from e-trailers.com and Ill definately be back.
Rick
8/6/2008
great site - which means: wide range of products with prices to suit moast folks. A short video demo convinced me to buy a model of bike rack I wasnt considering but it has features I didnt even know you could get that will make my life much easier...and then I googled for the best price..what a waste of time..etrailer had the lowest price as well as prompt service and free delivery...the best!
Adrian
8/5/2008
I have already recommended etrailer.com to friends & family. Terrific customer service.
Bob
8/5/2008
great service. have hard to find products, not available anywhere else, at great prices.
Garry
8/5/2008
First time buyer. Really great service guys, thanks. I got exactly what I ordered and the response time was excellent. I will definitely recommend etrailer.com to my friends.
George
8/5/2008
The guys at etrailer are superb. I called with a couple of questions. They were all answered very well. I placed my order and received the merchandise in a timely manner. The hitch cargo carrier, silent locking pin, and gear bag are all great products. I highly recommend doing business with the folks at etrailer.com
Jason
8/5/2008
GREAT SERVICE and friendly staff!!!!! Thank you.
Mike
8/5/2008
I bought a hitch and wiring and other accessories for my 08 Hyundai Santa Fe. All the products are of excellent quality and was described very accurately on the web site. I ordered on a Friday afternoon and was delivered on Thursday. The prices are right. I will shop again with etrailer.
Ron
8/5/2008
Great Website, excellent check out, better yet - product shipped same day as ordered. Great service - Big Thanks to ETrailer
Ross
8/5/2008
I am very satisfied with my purchase and will definately purchse again from etrailer.com! Very fast shipping, the hitch was brand new & the proper one, a great price & etrailer kept me informed of my order. Thanks
Glenn
8/4/2008
Great item...fits up close under the 2006 Toyota Corolla...good people to deal with...hitch was shipped very fast..thanks a bunch…
Joe
8/4/2008
Selection is excellent. Service is very fast. Information is provided promptly each step of the process. I would definately recommend etrailer.com!
Ricky
8/4/2008
Not much I can really say except that Im more than happy with all aspects of my shopping experience at etrailer.com. The website was a breeze to use, I received the product quickly with free shipping I might add, the prices were the best I could find anywhere and installation of the tow hitch was quick and painless. As for the hitch itself, Im extremely happy with it as well. Its hardly visible on my sedan Saab 9-3 and fit into my cars existing slots like a glove. Lets face it....when it comes to having a tow hitch on a sedan, the most important factor would probably be how visible the square is when nothing is attached and was quite nervous about how this hitch would look on my car. Well, as it turns out, the hitch is very well hidden and Im very glad I went ahead and had it installed.
Tony
8/4/2008
Price of the product was comparable to or cheaper than other places and the service was excellent. Would recommend etrailer.com to others and will use you again myself.
Warren
8/4/2008
Great experience. Ordering was easy, super fast shipping, got exactly what I wanted. Will certainly do more business in the future.
Gary
8/3/2008
The hitch arrived quickly and just what we wanted. The price was fair. Will shop here again.
George
8/3/2008
etrailer has an excellent reputation for service.
Jim
8/3/2008
Outstanding service! From communication to delivery, this company is one of the best online services I have worked with! Best prices, friendly, helpful, and very, very fast. I would, without question, use them again over the competition!
Marty
8/2/2008
Finding the right part was easy. Placing the order was easy and the install was simple. Love the look and the functionality. The price was the best I'd found. Thanks.
Rod
8/2/2008
e-trailer had what I needed and it arrived in 3 days. Great transaction. Thanks!
Todd
8/2/2008
I was very impressed with the friendly and efficient service. I had forgotten to order an additional item to my order and I called and they took care of it right away with no problem. My item arrived several days before I had expected it, which was a very nice surprise! I would definitely order from E-Trailer again.
Beverly
8/1/2008
Im new at this. Your salespeople were very patient and helpful and your prices were better than what I could get locally. Delivery was quick and on time. What more can I say. Great, easy experience. Thanks!
Brett
8/1/2008
Everything worked out great, arrived on time, and installed perfectly. I am very impressed by your operation and won't hesitate to recommend e-trailer.com and to patronize your firm again as my needs evolve. Thank you!!
Brian
8/1/2008
Quick, as promised.
David
8/1/2008
Very fast service. They were great with helping me find exactly what I needed. They sent me a confimation email and within minutes wrote a second email stating the product had been shipped with a tracking number. This was a great and easy ordering experience for someone like me who is clueless about hitches. Thank you.
Harry
8/1/2008
Incredible service! bought it on Tuesday and was on my doorstep in NC on Thursday. and that was with the free ground shipping. thanks etrailers!
Kevin
8/1/2008
I ordered my hitch on monday and by noon wednesday it was delivered to my house. Not that I had need to wonder what the status of my order or shipping was, butI was notified via e-mail of confirmation of my order, availabilty of my hitch at the warehouse and notification the day it was shipped. I was kept informed of every step in the process. This is service from the TOP SHELF! Not to be ignored is the best price, free shipping and very helpful video instructions. By the way, the hitch is top quality and fit like it was supposed to. Great job all around. Thanks Mike
Mike
8/1/2008
Great service! Prompt, professional and complete. My order was delivered on time and all the parts where there and in good shape. Thank you for your service.
Tom
8/1/2008
We ordered on July 29th and received our order on July 31st. We were amazed at the fast service and free shipping to boot! Its hard these days to get exactly what you order in a timely fashion. To get such accurate and expedited service was fantastic. We recommend e-trailer.com wholeheartedly and will order from them again when the need arises.
Bill
7/31/2008
I bought a Valley hitch and wiring kit for a 2005 Pilot. The shipping was pretty fast, and installation went smooth. Overall it was a good shopping experience. I would defenitly buy from etrailer again.
Dennis
7/31/2008
Excellent Price, Service, Packing, and Communications. be Glad to Buy From Again.
John
7/31/2008
I am very pleased with the prompt service. I am also pleased about being notified by e-mail on the progress of my shipment. Thank you
John
7/31/2008
Fast shipping, great product, A+
Justin
7/31/2008
I had already ordered the part from another internet site. When they took over seven days to just process my order I cancelled it, after a 30 minute wait on the phone. I placed the order here and got an immediate response and the order has already been shiped in a day. Thanks.
Kyle
7/31/2008
Quality product with fast shipping, thanks.
Randle
7/31/2008
Low Price, fast shipping, responsive customer service, product was received as expected. Very good transaction. Thanks
Tom
7/31/2008
Great service! Got exactly what I ordered
Bob
7/30/2008
The service and the price was great.
Casey
7/30/2008
I had quotes from $300-$600 dollars for the purchase and install of this hitch. I was told it was very hard to find...at least a week and 2-4 hours labor...lots of drilling I put it in myself in 15 minutes, no drilling. I had to wait 5 minutes for the liquid wrench to work its magic on the old tow hooks. The wiring was pretty easy also, but that took another 20 minutes.
Chris
7/30/2008
Order processing and shipping was very fast. I received multiple updates on the status of my order via email and the product quality was exactly what was expected. Great experience and would highly recommend etrailer.com to my friends.
Dave
7/30/2008
It couldnt have been easier! I received my Hidden Hitch super fast. With the help of my 16 yr old daughter, we had it installed on a Honda Pilot in less than 30 min.and it looks great. I commend you on the speed and accuracy of my order. I will highly recommend you to anyone in need of your products.
David
7/30/2008
This was my first experience with etrailer but it won't be my last they were great when placing the order and prompt on delivery as well as packaging very pleased with the transaction and everything was as advertised I'm very pleased with a a+ for etrailer
Judy
7/30/2008
I ordered this simple plug and play harness for my jeep cherokee, and the part fit perfectly. Super simple to install and great directions. etrailer was friendly and helpful, very fast shipping, and would recommend to all in need of parts. Great stuff. Thanks
Marc
7/30/2008
etrailer is absolutely fantastic in every way, customer service fixed a minor problem for me quickly with no questions asked. I will definately do business with them again
Peter
7/30/2008
The service was incredibly fast and efficient. I would definitely buy from them again.
Phil
7/30/2008
great service and product, fast delivery
Tom
7/30/2008
hey! thanks for the quick delivery! i'll finally be able to go kayaking again!!! wooohooooo!!!
Aaron
7/29/2008
I got the order and am very pleased with the anti rattle device. The order came very promptly. Etrailer is great to do business with. They have always treated me good.
Brian
7/29/2008
Very nice product, install time took less than ten minutes, looks great
Chad
7/29/2008
I've purchased "stuff" from you guys before and I'm always impressed with how quickly (and accurately) you make shipment. It's the reason I'm a repeat customer. Keep up the great service.
Colin
7/29/2008
Easy ordering, fast shipping, prices beat even [..] prices. If you need items for towing this is the place to come to.
Gary
7/29/2008
Thanks VERY much for processing this order so quickly. We need to use this for the weekend so getting out so quickly was only hope I had. Again THANK YOU!
Mark
7/29/2008
I shopped long and hard before buying this trailer hitch for my new 2008 Titan. What can you say, price was right, shipment was super fast, wiring kit for lights was a snap. Probably the best internet purchase ever. Highly recommend etrailer.com, and Hidden Hitch. Thanks,
Michael
7/29/2008
Fantastic, Quick, easy and great prices. Paul
Paul
7/29/2008
The hitch came today and I'll install it tomorrow and that's a savings to me of around $75.00 to $100.00 ...... great doing business with you Thanks ...Paul
Paul
7/29/2008
Great service. I needed a hitch ASAP, and when I called to discuss the shipping arrangements, the consultant stayed on the line while I finished up the order, then insured that it was processed that same evening it was after 5 PM I just received confirmation from UPS that it will be here tomorrow. What service! Thanks
Stan
7/29/2008
etrailer.com is great. Competitive prices, free shipping, and quick order processing. My components came on time, in perfect condition, and as advertised. Thanks
C. Y.
7/28/2008
Product quality and packaging was incredible. Customer service and the communication process from etrailer.com through the order and shipping process left me speachless! I am so glad I ordered from them. The trailer hitch and carrier I needed was easily found using their guided search and sort features.
Dirk
7/28/2008
e trailer sales people were very helpful with impressive ship out and delivery Thank-you!
Drew
7/28/2008
Thanks for the great service, Ill recommend you to my friends.
Jim
7/28/2008
I would definetly recommend this product. etrailers very fast and easy to work with.
Philippe
7/28/2008
Unreal speed. You guys rock! We need this to tow the trailer for our wedding so THANK YOU!
Steve
7/28/2008
Arguably one of the best shopping experiiences I have had... I ordered a Valley hitch receiver for my Pilot on Monday and I received shipment Wednesday. Free shipping. With a bucket and my muffler as support, I installed the hitch within 45 minutes. Great product and great company to work with
Fletcher
7/27/2008
The floor mats i ordered fit perfect and were exact matches to the contours of my vehicle. They are very durable and made for all weather especially rain or snow they are going to really save my carpets. Thanks for all the help and support on the phone and on the net
Matt
7/27/2008
now that is service...wow!
Bob
7/26/2008
Excellent Experience. Nice website. Easy to find the right hitch. Hitch came quickly. It was a perfect fit for our Toyota Matrix with Ground Effects.
Mike
7/26/2008
I was working on a tight schedule with the need to get my products for a camping trip. I was nervous about placing the order with my deadline so close but the sales associate assured me that my products would arrive via regular mail the day before I needed it I went with regular mail because express mail was almost the same price as the cost of the product. To my relief, my products arrived on time as promised and I am very happy with what I ordered after having used it!
Ed
7/25/2008
Great job etrailer, prompt delivery of exactly what I ordered.
Gary
7/25/2008
All I can say is WOW! I placed my order online on Sunday night, and my hitch and bike rack arrived Wednesday. It took 30 minutes to install. I wish all online transactions were this easy. I highly recommend etrailer to anyone looking for great value and service.
Kelly
7/25/2008
I must say Im very impressed with your fast and heads up service. I have many friends that will be buying from you in the near future. Keep up the good work!
Lenard
7/25/2008
I have been buying at etrailer for several years. I have always received prompt service.
Leslie
7/25/2008
Let me tell you about all the problems I have with my order: You get that? Let me repeat, just so we're clear: I hope you have a clear understanding of all the problems! Let's see: My order came quickly, Delivered to the correct address In perfect condition The hitch was well designed All parts that were supposed to be included were present. The instructions were crystal clear. The hitch installation took HALF the time you said (20 minutes, not 40). Of course, I have air and some people don't. It was a perfect fit for my vehicle. Oh, and it was the best price I found anywhere, by a reasonable margin. I am very sorry to tell you that if you need a reference, I'll be able to provide one in the most glowing of terms. Sorry, because I'd feel obliged to tell anyone you sent my way who wanted to look at the hitch and install. It could take hours of my time! Damn! Seriously, thanks a ton. I appreciate it when a product I need exceeds my expectations, at a reasonable cost, and value highly the service aspects (the instructions, which were clear, the email confirmations of my order and follow up) just as highly. I assure you that anyone who asks me about my hitch, or who happens to mention that they need a hitch, will be directed, in the most vehement way possible, to your firm. Thanks a lot. Please pass my thanks as well up the chain to etrailer Central Control. All best, Mike
Mike
7/25/2008
AWSOME! Ordered on Wednesday, Delivered on Friday. Will do all my trailer business with you.
Steve
7/25/2008
Great experience! Purchased: Draw-Tite hitch receiver, ball mount, and T-connector for my Hyundai Azera. Found what I wanted online, but called etrailer by phone to be sure. I found their representative very friendly and helpful, making sure the items were available I was in a hurry for immediate shipping. I placed my order Thursday afternoon, and everything arrived via UPS on Friday morning! I installed the wiring myself quite nicely, I must say, with no exposed wires by the simple plug and play that was custom made for my Azera and it fits on Highlanders too. The hitch receiver I left to my mechanic who only charged $40 cash. Total cost was $183 which was very inexpensive other places charge $200 only for the receiver!. I highly recommend etrailer.com for the convenience, security, equipment, and pricing. Ill shop here again for my trailering needs.
Steve
7/25/2008
Great selection and even better prices. It was easy to find the bike rack that I wanted and would fit my hitch. I would highly recommend this site to anyone looking for anything that has to do with hitches.
Brett
7/24/2008
Everything came in one box and was delivered quickly. The site had all of the information I needed to make the job easy.
Brian
7/24/2008
Placed a call for tech support on a Sat. and got call back same day. EXCELLENT service, great pricing, fast shipping at fair rates. These guys do it right!!!
Bruce
7/24/2008
Website was great to use, easy to find what I was looking for. Great prices, great shipping options. And I have been kept posted of shipment!! Great company to work with!!
David
7/24/2008
What a great experience. Easy to find what I needed, fair price, easy to order, fast shipping, and it fit perfectly!
Don
7/24/2008
Excelent communication, and fast shipping. Will definately spread the word about etrailer.com. Thanks again for the smooth transaction.
Eric
7/24/2008
E Trailer is a lifesaver! After waiting almost 2 weeks for a hitch to be installed by a local truck rental company...we ordered off of e trailer and had the hitch in 4 days and after watching the great videos on the website we were able to install the entire package wiring and all in about 1 hour! It couldnt have been any easier and it saved us over $150 in the end! Thanks for the great service, informative website, videos and customer service!
Karen
7/24/2008
Great service, order arrived in exactly one week with no complications. Everything I needed was there and I had my product installed in less than an hour. I would recommend going through etrailer.com.
Michael
7/24/2008
Everything was great. I ordered exactly what I wanted and it was shipped the same day. I received it when it was due to arrive. Just what I wanted. Thanks.
Michelle
7/24/2008
My transaction with eTrailer was great. Everything was shipped out immediately and was at a great price. Ill definitely be return business.
Rick
7/24/2008
Came Exactly as ordered . Everything fit well & worked as claimed. Very satisfied. 5 STARS.
Brad
7/23/2008
Etrailer.com saved me over $200.00. The products were excellent and shipping was very fast. Ill always shop etrailer.com first before buying anywhere else. Thanks!
Mark
7/23/2008
Friendly customer service rep, took my order at 9 am and had the shipping info emailed to me by 8 that night. Super retailer!
Mary
7/23/2008
The whole experience was great. The part saved me alot of money, the communication and shipping from etrailer was perfect. The part was as easy to install as they claimed and works great. I will shop etrailer again. Thanks
Rob
7/23/2008
If only every internet experience was as nice as etrailer, this would be one happy world.
Steve
7/23/2008
Excellent service and communication. Expect part to be excellent too!
Tommy
7/23/2008
and let me say... your website was a joy to navigate... I have spent days searching the net for hitch accessories related to 1 1/4" hitches.... stumbled across yours and Bingo!!! everything I was looking for except a Phillies receiver cover... lots of MLB teams but sadly nothing for Philly. I truly appreciate they way you classified the items by their size application. I will look to you for all future hitch related needs. Thanx again... can't wait to get my order, your shipping cost are very reasonable. Wayne
Wayne
7/23/2008
Thanks so much for quickly processing my Price Pledge credit. I really appreciate it. I am genearlly nervous of such pledges from on-line retailers as I suspect some suppliers may try to make such terms difficult to use for the customer. etrailer.com made it easy and provided the credit in a timely manner as your policy states. Thanks again.
Brett
7/22/2008
great web site - quick turnaround on ordering and shipping . ! Thanks
Craig
7/22/2008
I havent gotten the goods yet, so I cant comment on their quality, but this outfit had a great selection, very reasonable prices and shipped almost immediately after receiving my order.
Daniel
7/22/2008
I am very pleased with the trailer hitch I purchased. It was easy to install and seems to be high quality. Mark
Mark
7/22/2008
Thanks for the great communcation and the fast service on the shipment. Your website is so much better than anything else out there, that it made the decision to buy from you easy…. Your prices are competitive, and the free shipping is much appreciated. When it comes time to put a hitch on the other car (or make recommendations to friends), I'll come back to etrailer. Thanks very much.
Curtis
7/21/2008
I was very pleased with both the products and the speed in which they arrived. Great job will definitly send more business your way Thanks
Herb
7/21/2008
Received My Order In 2 Days It Was Shipped The Same Day Infact. It Was Shipped With In An Hour Of Ordering.Excellent Customer Service
Jim
7/21/2008
So far its been very professional. Communication is often and clear. My items were shipped immediately after being ordered. Im sure follow-up will be excellent too. Just waiting for my parts now. Thanks much
Rob
7/21/2008
Excellent service. Hitch was for a 2009 Pontiac Vibe GT which is different than standard Vibe.Nobody had it for the GT but E-trailer and I am glad because it is a much nicer hitch than the last one I had from Draw- tight. Very nice powder coat finish. Had it in 3 days from time of order and I had it and the wire kit installed in less than half an hour. Very happy.
Roger
7/20/2008
Your service and prices were outstanding! I will definitely recommend etrailer to my friends.
David
7/19/2008
Great Experience!!!
Jim
7/19/2008
Quick shipping. Installed pretty easy.
Lee
7/19/2008
etrailer.com was a life saver for me. I am in the military and I needed a wiring harness for my Chevy Equinox so that I could drive from PA to TX. I called them at 6:30 pm on a wednesday and I needed it by the next day. They made the effort to get it on the truck immediately and I had it by 11:00 am on thursday. I cant thank them enough for their efforts to make sure that I had the wiring harness in time for my trip.
Adam
7/18/2008
Free Shipping and Fast Delivery. I installed the hitch and harness on my 07 Odyssey by myself in 2 hours.
Charles
7/18/2008
My shopping exeriences have been very smooth and shippents have arrived on time and complete. Etrailer actually stopped me from making a purchase because I was not sure of a wheel width. And that kind of help saves me shipping costs. Thank you etrailer.
Dave
7/18/2008
Great prices!!! Great customer service!!!! Will tell anyone that is looking for fifth wheel or trailer hitchs to check etrailer first!!!!
Dean
7/18/2008
Search online for model application accurate and quick.Online installation guides lets you see what youre getting into. Delivery quick , as was one man installation , on the ground , no lift ,30 minute job, for my 2000 Toyota , Avalon XLS. Drawtight hitch fit without a hitch.Whoopee!
Don
7/18/2008
Thanks for the prompt processing. Last week's order installed just perfect. Took about an hour. Thanks again. Great products.
John
7/18/2008
Great to deal with very fast shipping will use in future
Mark
7/18/2008
15 hrs and 20 minutes! It's here!
Scott
7/18/2008
I am very pleased with the speed at which my order was put together. I ordered the cargo carrier product on Tuesday morning and it was on my doorstep by Thursday afternoon - and this was the free shipping method. Overall, the priduct is rigid, and appears to be able to do the job nicely.
Tim
7/18/2008
Thanks for the great service. Next time I need something I'll be clicking on you guys.
Daniel
7/17/2008
After seeing your complimentary installation video, I tackled the installation of my new hitch and wiring on my 2009 Hyundai Sonata. With a little patience and some car ramps, I had it installed in no time. The price was great and I recieved it in three days. The wiring took me 15 minutes and was a snap. I saved about $150.00 by doing it myself. I have a reciever type bike rack and the only regret I had was that I didnt order a 6 reciever extender. The trunk doesnt open without removing the pin to slant the bikes forward. Had I ordered the extender, the shipping wouldve been free. Live and learn but thanks for making it easy!
David
7/17/2008
It was a great experience.
Doug
7/17/2008
Could not have been easier. Im stunned that I even thought I'd pay over $350 for [..] to do it, when I ordered it from etrailer and installed the hitch plus wiring harness in about 1/2 hour for about $160. Thanks!
Eric
7/17/2008
Haven't received my item yet since it was just shipped yesterday, but so far all the people I have had to deal with have been excellent. Friendly and professional. If my item gets here on time, and is quality, then I would recommend etrailer.com to anybody.
John
7/17/2008
WOW!! I was very impressed, I got a trailer hitch about a year ago from [..] and it was nothing at all like the service i got from here, Etrailer was 100 times better. They sent me an email every day letting know what was going on. I will be sure to be back, I am very impressed! I give them a 10 out of 10!!!
Jon
7/17/2008
Customer service-EXCELLENT! Ordered my products and the CSR doubled my checked my purchases to make sure I ordered the right part for my truck. Made my order at about a half past 2:00 pm, had my order sitting on porch by 12 noon the next day.Never had such a good experience with an online purchase. Will definitely order from them again and Im telling all my friends about etrailer.com. Thanks again. Mike
Mike
7/17/2008
Excellent Price, ULTRA FAST FREE shipping, My front and rear hitchs for my 06 FORD E-350 were WELL PACKAGED, Accurate descriptions, Installation straightforward and just an overall pleasant experience. You folks saved me $300.00 in installation fees, so I went back and placed a second order today for a rear rack, bag and accessories. You guys ROCK! Would do business again and recommend you to EVERYONE! :-
Rick
7/17/2008
The BEST experience from beginning to end. Had it installed today, and it looks great on my Honda Civic. People are already asking where did you get the nice hitch? Ready to connect my bike rack and start vacation now. The best quality hitches, and customer service. I am already a repeat customer for bike rack and hitch accessories.
Elizabeth
7/16/2008
good people to do business with will buy from again
Jerre
7/16/2008
5 stars!! Shipped to my house in less than 48 hours. Great service,great product!!
Kyle
7/16/2008
Though I didnt realize that my old bike rack wasnt going to work on my new vehicle until less than a week before we were to leave on our car trip, one call to etrailer calmed me down. Not only did they have the specific rack I needed for my new Saturn Vue, they also would be able to deliver before we leave. And, on top of that the shipping was free! And, as promised, I received the item in two days. Though that may have a lot to do with the fact it was sent from St. Louis and Im in Chicago. But, I couldnt be happier with this vendor service, products, shipping, and communication.
RJ
7/16/2008
Wow, well done fast and efficient service with the best prices around. I will refer etrailer.com to all my friends. Thanks much.
Rob
7/16/2008
wdithnk ? i think order dept and shipping have their act totally together. Ordered by phone monday evening and order was sitting on my doorstep wed. afternoon. Order was complete as ordered. Service is what sells and keeps repeat buyers. After order, I recvd a conformation e-mail, #2 e-mail giving me a timetable of 2-4 days and a #3 e-mail telling me order had been shipped via fedx to oklahoma. Thats called service w/a capitol S. So far i think the other guys had better keep an eye on the rearview mirror, because e-trailer is fixing to steamroll them as they go by w/attention to detail and service rarely seen in retail/wholesale sales today.
Verl
7/16/2008
HOLY COW!! I ordered my hitch on-line and it was confirmed shipped in less than 6 hours. Will follow up on arrival time and ease of installation!! So far so good.
Bill
7/15/2008
WOW!!!! That's customer service!!!!!! What a great company! Placed the order, it shipped in about an hour and received it 3 days later via UPS ground. Fantastic transaction, the kit was a breeze to install! Its nice to see companies that care about customer service!!! Elmar
Elmar
7/15/2008
Their customer service and communications is outstanding. A very good experience!
Frank
7/15/2008
Very helpful on the phone. Made it very easy and I saved over 100 dollars.
John
7/15/2008
Excellent, speedy, and courteous service. Best prices around. Cant get any better than this.
Josh
7/15/2008
etrailer was very easy to work with. Best price I found on line. after my order, I had a question...called the toll free number and had my question answered in just a couple of minutes. I would recomend etrailer to all.
Michael
7/15/2008
The order process seemed simple enough. The response excellent. I'll add more when I receive the item. First time using this service...probably not going to be the last.
Mike
7/15/2008
Bought a trailer hitch for my 2004 isuzu rodeo. had great comunication from etrailer and very fast shipping.
Scott
7/15/2008
You guys are great! My last order of a Rolla hitch carrier and sealed Highlander carrier bag worked out fantastic for the back of our new Jeep Rubicon. They got a work out for 3,800 miles in ten days, through rain, countless mountain passes, and even snow showers, yet everything stayed dry and tight through out. You folks got it to us in time, and we couldn't have been more pleased with the order and products. The best quality goods and great service. Thanks again
Tony
7/15/2008
Order made 7/10/2008, received morning of 7/14/2008. The pieces ordered were securely packed all in one box. The hitch was an easy install 5 minutes. The trailer light converter was easy to install but took about 20 minutes. Its like a computer that is plug and play.
George
7/14/2008
My experience with E-Trailer was awesome, I was looking for a wheel chock that you didnt have to go all the way through your floor with to mount. I needed to know exactly the measurements of the mounting hardware for the anchor bolts, so the customer service person went and measured the anchor bolts for me and called me back right away, so I ordered the motorcycle wheel chock immediately!! She was awesome, I will always buy from etrailer in the future!
Kelly
7/14/2008
Outstanding customer service! These days I would say very few companies excel at customer service - in a time when web servers and outsourcing can do most of the work, it is rare. I called one week before I plan to go on vacation to get a particular cargo carrier that I was not able to find in any local store. I sppoke to a real human being who not only took my order, but assured me that it would be handled immediately to ensure that it got here in time. Within three hours I received an email that it was in stock and being prepared. Fifty minutes later I received an email from a different person saying it was shipped. The next day it was in Georgia. Phenomenal way to take care of your business. Great work!
David
7/13/2008
Shopping at etrailer is easy and the prices always seem to be the lowest, I have made multiple purchases and have nothing but good things to say. Keep up the good work!!!
Melvin
7/13/2008
Just a note to thank you for the excellent service I received on my order, right part first time and delivered on the day that was noted in the tracking information. Great service is not a given today great job.
Boyd
7/12/2008
I ordered my hitch Hidden Hitch for my Toyota Sienna Van on a Monday and it was delivered on Friday. It was professionally packaged and all the parts were included. The package the bolts came in were taped inside the receiver for the hitch. I was able to install the hitch in about an 1 hour by self. I did not have to lower the muffler, as there was enough play in the rubber hanger to allow me to maneuver the hitch into place. The hitch then sat on top of the muffler, which allowed to secure it with one of the bolts. I then went to the other side and was able to lift the hitch and get another bolt in place. I did have to use a small breaker bar to help me line up the last two bolts on both sides that are closest to the front of the van, but this was no big deal. The use of ramps to raise the van and a floor jack to lift the hitch would have made the job easier, but I was to lazy to go down and drag them up from the basement. You also need to careful that the bolts are lined up properly, because I can see how you can easily cross thread them as they are a tight fit. My experience with etrailer was fantastic and I would with out hesitation recommend this company.
Jeff
7/12/2008
Excellent follow up from the time I placed the order, until I received it. Everything went seamlessly & Im very pleased with the product. Shipping was quick, with the mirrors well protected in shipment. Its as though they were indeed custom made for my Suburban. Would definitely recommend etrailer to anyone.
Mark
7/12/2008
Please pass on to everyone that as far as this 22 year Air Force veteran is concerned, your customer service is absolutly outstanding. Not only did etrailer catch my initial mistake of ordering two wire harnesses which prevented me having to return one, you helped me avoid shipping costs resulting in a "free" trailer hitch lock instead. (I would rather have a hitch lock than pay shipping!) If I ever need anything like this again you can bet I will shop here, and so will all the friends I tell.
Bob
7/11/2008
What a great experience. I ordered on Sunday night and received my item on Wednesday. Great.
Bob
7/11/2008
Would order again. Very fast with order and tracking made it easy. Highly recommend.
Dan
7/11/2008
I enjoyed my shopping experience at etrailer. I placed my first online order incorrectly. I ordered a bike rack that wouldnt work with the hitch I had ordered. About a half an hour after I placed my order online I received a call pointing out my mistake and offering other options. I then placed my order again and it shipped immediately. I appreciate the level of customer care that was shown to make sure my specific order was placed correctly. Shopping online at etrailer was easier than driving all over town to find what I need and the prices were better too. I will recommend etrailer to others.
Garrett
7/11/2008
With the price of gas rising, I parted ways with my old explorer that I kept around to pull my trailer. I still needed a way to pull the trailer with the Buick Rendezvous. Local shops wanted over $600.00 to install a hitch. I purchased one of your hitches and wiring harness and I installed it in about 90 minutes. Instructions were easy to follow and installation was a breeze and I saved a bunch of cash!
Gary
7/11/2008
From order to truck in three days! Bolted right on, fits like a glove, and built like a tank! Installed w/o a hitch in fifty minutes flat! Quality product from a class operation! Etrailer is highly recomended!
Jerry
7/11/2008
I love e-trailer because you can get a quality, name brand product for less coin and usually free shipping if your order is over $150 dollars. I have now ordered three hitches and one hitch adapter from these guys and they have all worked out great for me. I highly reccommend e-trailer to anyone interested in additions to their trucks or autos.
Jess
7/11/2008
I will keep an eye on the tracking number and I really appreciate the fast service! Fabulous. Have a great weekend.
Liz
7/11/2008
We ordered a trailer hitch and cargo carrier for our Honda Pilot on Tuesday mid day July 8th and it was delivered, as promised, on Friday morning, July 11th - amazing!!! Were so thrilled. Havent installed it, but that is happening this weekend - will post again with those happenings : Thank you for all the help! Now were ready for our vacation w/our 4 teenagers and friends and 3 dogs heading to the beach!!
Robin
7/11/2008
Wow! That was fast! I ordered what I needed Sunday night it arrived Tuesday afternoon and it was on my truck Wednesday morning. I will continue to buy more toys from you guys!
Seth
7/11/2008
With gas prices they way they are and having a rural location, I do all the business I can over the Inet and let UPS do the driving for me. You just became my preferred source for all trailer and towing needs which you can satisfy.
Chuck
7/10/2008
You guys did a great job. I got my hitch in 2 days. Easy to install. Thanks Kevin
Kevin
7/10/2008
I havent even received my Hitch and wiring kit yet and Im already incredibly impressed with the customer service. When my hitch that I selected was back ordered I didnt get a cookie-cutter email, I got a phone call, by a real-live person, in under 12 hours! They explained my options, and had a different manufacturers item in its place shipped out same-day. Not only will I buy from again, Im telling everyone I know who wants a hitch who to use.
Mitchell
7/10/2008
You folks are fast. Thank you very much.
Peter
7/10/2008
WoW! The customer service your company provides is absolutely amazing. What a well run company you have!! Thank you. We look forward to giving your company more business and spreading the word to our friends/family about etrailer.com!!
Susan
7/10/2008
I would like to thank all the people that helped get my order out to me ASAP, it is so seldome that I find a company with real customer service that is willing to go the extra mile. I will recommend Etrailer to all my friends. Thanks Again
Wade
7/10/2008
I just wanted to say thank-you. I have bought a trailer hitch and a bike rack so far and my experience with both purchases was great! The products are high quality, easy to install, shipping was fast, and the customer serivice was excellent! Thank-you again.
Wayne
7/10/2008
I was notified that my order was being shipped the same day I ordered it. Awesome.
Bob
7/9/2008
Super fast shipping. Installed quickly and easily. took me longer to find my ramps than to install it Fit like a glove.
David
7/9/2008
First time ordering from etrailer....exact item I was looking for, very smooth transaction, fast shipping and excellent communication from everyone at etrailer...will use etrailer for all future trailering needs. Thanks, Miguel
Miguel
7/9/2008
Excellent service. The hitch and hardware was delivered sooner than I expected. Best prices I have found. Would absolutely recommend etrailer.
Phil
7/9/2008
Received my order in less than 24 hours. Lightning fast service!
Ron
7/9/2008
This was one of the best online ordering experiences i have had. I ordered a hitch and a cargo carrier on 6/30 and received both on 7/3. Both were in perfect condition and fit great. I highly recomend this site. Five stars guys, good job. Thanks
Scott
7/9/2008
Thanks for the fast turnaround time. Received the shipment yesterday and by myself had it installed between 30-45 min's. Everything fit great, it was a piece of cake. I will definately recommend e-trailer to everyone I talk to. Thanks Gary
Gary
7/8/2008
excellent experience, had a hard time finding a hitch for my truck. You guys made it easy to buy, and install, took me ten minutes if that.
Jesus
7/8/2008
It was faster then going to the store. Super fast shipping and everything I ordered came at the same time. They have my business from now on. John
John
7/8/2008
I am very happy with my order. The order was processed within 24 hours and shipped to me on time. My merchandise was in good condition when I recieved. I got what I expect. I would certainly will do business with eTrailer again.
Kam
7/8/2008
Wow! I got the hitch today! I am so impressed with the service that you provide! Thanks Mark
Mark
7/8/2008
Wow, shipment came fast. Very pleased. Thanks. Went to local hitch provider and it was going to cost over $250. Saved plenty of money.
Mike
7/8/2008
Excellent service! Item was as advertized and shipped the next day. I would recommend etrailer to anyone.
Brian
7/7/2008
Great selection, very good prices, easy online shopping and buying experience.
Charles
7/7/2008
I purchased a Hidden Hitch model 90087 and both the price and shipping time were fantastic. I had it on my vehicle 3 business days after the purchase. Better than expected.
Chuck
7/7/2008
I've bought several items from etrailer.com over the past few years. I have always been satisfied with their service and prices. When I'm looking for trailer or towing stuff, this is the first place I come to look now. They always seem to have what I'm looking for.
Dave
7/7/2008
Way to do business! I am completely impressed with the ease of navigating your website and the instant notifications of my transaction. I have a small ecommerce business and i sure learned a few things via my transaction with etrailer. Thanks
David
7/7/2008
Your web site was simple and easy to find anything you might be looking for. Prices were great. Shipping time good also.
Don
7/7/2008
Ordered a hitch and a few other items from etrailer.com. Prompt delivery, everything packaged well, went on in a snap. Very positive transaction and extremely happy with etrailer.com. Thanks!
Eric
7/7/2008
Visited [..], [..], [..], [..], and eTrailer before deciding to buy my hitch and drawbar at eTrailer. Great decision! Great service. Best price. Thanks.
Glenn
7/7/2008
I had no problems installing my hitch. I did it by myself without help holding it. I was quite happy, finding out that all the screws and bolts were there. I like the round tube style. The wiring took a bit more time, but had no problems. On the 2008 Honda Pilot, there is a black wire on the back that has to be pulled out and whammo, there is the plug. The wiring can be pulled from under the vehicle after removing the black plug. Seal the plug after passing the wire through. Satisfied Customer
Larry
7/7/2008
You folks have the best web page for purchasing I have used. I received my hitch in 3 days and the installation was just as described on your instruction link UNDER 10 MINUTES! I will be recomending you to my friends.Easy to purchase and priced right and easy to install what more can a person ask for.
Pat
7/7/2008
I called with a question on a 5th wheel to goose neck adapter, I received such good service from the young lady that I ordered it right then. Great service, great price, free shipping, & super communication on product shipping details. Friendly, professional, customer service! What a concept, & it all happened in America! Thank you
Tim
7/7/2008
Good price. Excellent service. Prompt delivery. Thanks Tom
Tom
7/7/2008
Great experience. Product was easy to find. Installation was easy. Great price also. Highly recommend!
Charles
7/6/2008
Fantastic Service!! I just wanted to thank you all for providing me with such great service. All the way from the great advice when placing my order to the super fast shipping of the hitch and bike rack. I will not hesitate recomending your company .
Greg
7/6/2008
I placed my order on a Sunday afternoon, and I was very impressed with the immediate response I received that very evening. The order was promptly assembled and shipped out. I received it later that same week. I have installed and used my new hitch and other accessories, and I am more than satisfied with my decision to go with etrailer! I highly recommend this website for their high quality products and their second to none customer service! A+++ transaction as a whole!! Thanks etrailer!
John
7/6/2008
My order arrived quicker than I expected. Upon inspection of the contents everything was there just like I ordered. After shopping several stores online, etrailer had everything that I needed and at a price that was lower that anyone else. I will do business with etrailer again.
Larry
7/5/2008
Thank you etrailer shopping for a hitch carrier was made very easy you had a large veriety at great prices and the order was shipped right away. Thanks again Paul
Paul
7/4/2008
Thanks you so much! I am very impressed with your website. We were originally only ordering the wire harness, but when I search for bike racks, we were so impressed with being able to see a video of it, we decided to buy the hitch receiver and bike rack also. Love your site! Phyllis
Phyllis
7/4/2008
eTrailer had all the parts and wiring neeeded to make my vehicle trailer pulling worthy. And they even shipped it free irregardless of the fact it weighed 45 pounds!
Alex
7/3/2008
I received my hitch and wiring kit yesterday. I bolted on the hitch in about 15 minutes, and the wiring setup took about the same time. Absolutely fantastic customer service, and the product was exactly as advertised and installed precisely as described. I will definitely recommend etrailer to friends and family. Thank you, Charles
Charles
7/3/2008
Great product selection and ordering was easy. Product was shipped and received very quickly. Great website!
Jared
7/3/2008
I was thrilled to find the trailer on the internet it was less expensive than many others. And, I was really thrilled that it arrived in just 3 days after I ordered it. I will definitely do business with etrailer.com again. It has been a pleasure. Thank you. Jill
Jill
7/3/2008
Great service, fast shipping, excellent product. Mark
Mark
7/3/2008
Great website with lower pricing than other retailers. Ordered a cargo carrier, shipped fast and free with e-mail follow up and tracking. etrailer is a top company to do business with.
Mark
7/3/2008
Fantastic service and quick. I ordered my trailer Tuesday night, and I installed it Thursday evening, just in time for our 4th of July get-away. Thank you.
Martin
7/3/2008
thank you very much for making a smooth transaction and sale but you guys always must get replies like this so I just letting you know I highly recommend you and you're bussiness . Thanks again Tom
Tom
7/3/2008
Excellent. Couldn’t have been easier, pleasant person on phone, knew what she was doing and prices seem right. I am very satisfied.
David
7/2/2008
Man, this was the bomb! I ordered my hitch on Wednesday and I received on Tuesday July 1st. I was shocked it arrived so fast. I opened the box at 5:30 pm and by 6:45pm the same day I had the hitch installed and ready to use. I also ordered the wiring kit and by 7:30pm I had it installed too. Everything fit perfectly. The instructions were simple and easy to follow. I installed everything by myself without any assistance and from ground level didn't have to jack the truck up. I highly recommend eTrailer to anyone who is looking for a cheap price for quality parts. Good job!
Gil
7/2/2008
Just wanted to thank you. Flawless service when I called, excellent prices, and an awesome trailer hitch. Ill definitely recommend you guys!! Jason
Jason
7/2/2008
I searched for Jeep parts online, foound etrailer.com. Their web site was nicely laid out, not crowded, easy to navigate. I quickly located the right hitch for my Jeep, and the correct wireing harness. The price was very competitive, so I ordered. Easy, simple, and cost effective.
Jim
7/2/2008
Outstanding service and product! Received hitch and accessories quickly and as advertised. Installation took about 1 hour. Quality products. Cant beat their prices. Will most centainly do business with again and sure to tell others.
John
7/2/2008
Excellent deal for the trailer hitch with accessories. Best deal on the web. Free shipping was the bomb!
Jonathan
7/2/2008
Dealing with this company is always a joy, they have what they say, quaity is great and price is too, always the first place I go when I need there type of product. great to work with and order from
Lewis
7/2/2008
Thank you for your efforts to meet my schedule. It is very refreshing to deal with someone who values customer service.
Steve
7/2/2008
I ordered a trailer hitch and a wiring harness plus a bike rack from e-trailer late on Sunday night. I got free shipping with my order also, and it arrived Wednesday morning. The prices were fantastic and the service was unbelievable! How they did that really surprised me. Totally recommend e-trailer to anyone!
Terrill
7/2/2008
Excellent fit and install on hitch and wiring harness,could not have been any easier.Saved over $300.00 from dealer pricing.
Armand
7/1/2008
Unbelievable speed! You shipped the hitch and harness within two hours after I placed the order and I saved 10 over the cost from brand X who after a week informed me they needed 2 more weeks do to backordering. Thanks etrailer. Looking forward to receiving the hardware. Video assistance looks fantastic also and a real help reducing the anxiety of doing it yourself.
Glenn
7/1/2008
A child could do it
Paul
7/1/2008
I am impressed! Thanks for the great customer service!
Reed
7/1/2008
I recieved my Hidden-Hitch for my 2005 Toyota Matrix on Friday. It only took about 30 minutes to install the hitch and the wiring kit. Everything fit perfectly and had all needed hardware... the welds on the hitch are as perfect as you can get.... Thanks... this is really a great product... my last experience at installing a no-name hitch was a total nightmare.... thanks again!!
Gary
6/30/2008
You folks are the best! You provide knowledgeable, quality service and your sales representatives are genuinely sincere.
Joel
6/30/2008
I was very impressed with the swift hitch. It works great even at night when I am hooking up to my gooseneck. I had a cheaper back up camera but it did not work as well or at all at night. I would highly recommend the swift hitch to anyone
John
6/30/2008
We got the shipment as promised. Everything was there, no missing pieces. The video on the web site was priceless, it gave me the confidence to rip off some of the trim on my brand new Caravan to get to the necessary places and replace the trim to its original condition! The hitch and wiring were installed in 3 hours only because it was my first hitch and we went reeeaaaallll slow to not make a mistake. The project went with out a hitch!! Fit perfect and exactly as the instructions said. I was amazed at upon completion the hitch was firm and the lights on the trailer worked!! Great!!!
Nathan
6/30/2008
Great price on weight distribution and really good shipping time.Shipped same day ordered.
Russ
6/30/2008
Great shipping and great customer service- this is my 2nd purchase:
Tim
6/30/2008
Fast shipping and the right product with complete hardware arrived! Excellent service and shopping experience. Will buy through this site again!
Tim
6/29/2008
I recently purchased a trailer hitch and wiring for my Father and had it sent to his house. He had it installed by his old reliable local mechanic. Well... 45 minutes later the mechanic was finished and my Father was on his way. I want to thank everyone at Etrailer for a smooth and pleasant transaction. The whole purchase was so easy, affordable and had no disappointments. Thank you
Dale
6/28/2008
I was very impressed with the service I received on my order of a class II hitch, bike rack and bike adapter. I placed my order on Thursday morning and expected to receive it on Monday. When I tracked the order I discovered that it was on the UPS truck for delivery on Friday afternoon. It cant get any better than that! Installation went well with only a couple of minor glitches. I am very satisfied with the folks at etrailer! Thanks, Jim
Jim
6/28/2008
This has to be one of the best websites that i have been to in a long time. very informative and good products, prices and especially the customer service how help me with my order. People should take lessons form this site. Charlie Paw Paw, MI GO TIGERS!
Charlie
6/27/2008
Hey I just wanted to thank you guys for your excellent service from ordering, delivery, answering questions, and helpful honest suggestions. My wife and I ordered a cargo carrier at the last minute and were nervous as to wether we would have it for our trip. You guys said it would be here and it was, days before expected. I wish all companies held their promises as yours apparently does.You just made our vacation that much easier and pleasant with your excellent product!! Sincere thanks, John and Janet
John and Janet
6/27/2008
I ordered a Curt trailer hitch for my 2008 Nissan Rogue. I was very pleased with my experience with etrailer.com. From the ease of selecting the right hitch for my truck to the great prices and fast delivery. I highly recommend this site to anyone in the market for a hitch.
Otto
6/27/2008
Thanks, The mirrors are fit perfect. Fast shipping.
Paul
6/27/2008
etrailer.com sent my trailer hitch and bike rack very quickly and I had both items installed within an hour. The whole buying experience was superb! I would highly recommend this company for anyone looking to add a trailer hitch or bike rack to their vehicle!!
Chris
6/26/2008
I ordered a hitch for a 2002 Toyota Corolla. This was my first time ordering and installing a hitch. The hitch and all recomended items that I ordered, draw bar, ball, circuit protected converter, arrived promtly and were easy to install.The prices were also very good. Im very satisfied with my etrailer.com experience. It was much simpler than I thought it would be. thank you.
Chuck
6/26/2008
The best service I have ever received from any order I have ever placed online.
Elliott
6/26/2008
Items shipped so quickly, we were really surprised to get them with just a couple of days ! Website has all the information you need to order quickly. Thanks !!!
John
6/26/2008
Very good experience, fast shippers!!!
Mike
6/26/2008
Very easy to order from E-trailer. Appreciated the helpul answers to my questions about dimensions and freight costs affecting my selections. Thank you! Tom
Tom
6/26/2008
I called locally and for the same hitch they wanted $100.00 more plus shipping and told me it would be 10 days. I found your web site, saved money and time for my customer. Thank You
Betty
6/25/2008
Wow!! I placed my order at 8:03am and get a notice in under 4 hours that the entire order has shipped! Wonderful! I also appreciate your website. I ordered a hitch and its accessories and yours is the only site that showed me everything I needed for my 07 RAV4. Your product reviews were great and I anticipate a quick delivery and will hopefully be using my purchase within a few days!
Dennis
6/25/2008
etrailer is a great site with very reasonable prices and extremely fast shipping. They have great products that are very useful. I am recommending them to everyone that I can think of.
Patrick
6/25/2008
I got online to find a trailer hitch because the local dealers were very expensive and they could not get the 2 inch. reciever. On etrailer I was able to find what I wanted and for about $30.00 cheaper than local dealers and I got free shipping. When I got the hitch it was a perfect fit and the wiring harness was very easy to install. I would order from etrailer again. They were great.
Rick
6/25/2008
I know it has been a while since I placed my order, but I wanted to make sure I commented on your service. I was very impressed with how easy it was to order my hitch, how quickly it came in and the price was just right. Everything was there and the instructions were easy to follow. Most importantly the customer service when I ordered was outstanding and very polite. This is the complete opposite service I received from […], both over the phone and in person. I am glad I walked out of there store and called etrailer. Thank you, just wanted you to know I appreciate good customer service. Not many businesses seem to care anymore. Will refer all my friends to you.
Tory
6/25/2008
A+++++++ company to do business with. I placed the order at 4:30pm and had the product the very next day. I received email confirmations and tracking info right away. Great company to work with. I will order from here again.
Adam
6/24/2008
I ordered the T-one wiring harness for my 2000 Dodge Dakota. The harness was easy to install and allowed me to easily connect the tail lights for a […] trailer. I will definately shop etrailer again. Their service was very good and the website easy to navigate.
Bob
6/24/2008
excellent ! As ordered and quality of equipment was great.
JM
6/24/2008
Thanks for the trailer hitch. It came promptly and fit perfectly. I am very pleased. Neal
Neal
6/24/2008
Fast, lowest price I could find and free shipping... What more you want.
Steve
6/24/2008
My hitch came to me in two days with free shipping, beautifully packaged and boxed. My husband put it on my car in no time.... we didnt even get in an argument about it! WOW! Excellent product and service!
Tina
6/24/2008
The hitch fit perfectly! Easy Installation.
Bill
6/23/2008
EXCELLENT!!! Their customer service is outstanding.They walked me through every step of the way and my hitch arrived just as they had promised. They went above and beyond to make sure my experience was excellent. Thanks!!!!
Christy
6/23/2008
Hitch arrived for my 2008 Toyota Highlander, bolted right in in the time table receommended. Found the etrailer video excellent for both hitch and harness installations. Wiring took about 10 minutes. The hitch quality and look is excellent. Went with the Valley hitch I think it has a better look around the muffler. All the best, dave
Dave
6/23/2008
Sensible pricing, Fast delivery and Great communication... thats a Perfect internet Seller! Im highly recommending etrailer.
Dick
6/23/2008
I would highly recommend this product. We live in Alberta and could not find a wiring harness anywhere. The Chev dealership said they could get the relays in for about 80 dollars each, so we tried etrailer.com. The harness we ordered from etrailer was here in 8 business days, and cost very little. It is also extremely simple to install. Its a great product and we are very happy with it.
Jeff
6/23/2008
etrailers service and products are great. Best price as well. I installed my trailer hitch in 45 minutes. The wiring took a bit longer though. The instructions in the Reese wiring kit were not great. But, its done and I can take the mini-van to the lake instead of the V8 pickup. Im a happy camper.
Jim
6/23/2008
I received my order promptly. Item was as advertised. I am not tech savvy but installation was simple and it works great. I will use you in the future. Thanks alot.
Jim
6/23/2008
Im a happy customer. I ordered the hitch over the phone and had it installed on my vehical two daws later. The wiring harness and hitch were as advertised, easy to install and at a good price!
Jim
6/23/2008
From first look at web site by using google and looking for info on electric trailer brakes and speaking with very friendly rep who took order and quick shipment of product, I would rate my experence as top notch. Mark
Mark
6/23/2008
I have to say i was impressed, i ordered the hitch and the next day i had it by noon very good customer service. AWESOME JOB. As for the hitch im impressed with its light weight and durability if i had to rate this product i would give it a 10 it well worth it i look at many different ones and this one is perfect for the money.
Marshall
6/23/2008
I browsed a few online vendors and found etrailer to be the best. etrailer offered easy navigation, and competive pricing compared to other vendors. If anyone is looking for anything associated with trailers, etc...I would recommend etrailer. Thank you for the quick turnaround of my order. I hope the end result fulfills your expectations and mine.
Matt
6/23/2008
Very good pricing, fasssttttt shipping, very simple installation...very good transaction AAA+++
Richard
6/23/2008
The drawtite front receiver looks great on my F350 99 model. Thanks for your assistance in providing this to me. I have passed on to several people info about your products. Thanks again. I just wanted to thank you personally. Ij plan to order more products in the future!!
William
6/23/2008
What a great experience! I highly recommend etrailer.com. They actually caught a mistake that I made in my order. I ordered the wrong size ball for the draw bar that I needed, and they contacted me before it was shipped. I was also very pleased with the directions provided with the wiring harness, they made it a snap! Thanks so much.
Brian
6/22/2008
What a pleasant supprise! Not only was the hitch shipped promptly, but it fitted perfectly and only took 15-20 minutes to install.Better than great!
Gene
6/22/2008
Good experience although shipping took slightly longer than expected 1 week total time. Would definitely order from again with great prices and service.
Jason
6/22/2008
Received my hitch yesterday and installed it in less than 30 minutes. The wire to fish the bolt through the frame was frosting on the cake. Your products are awesome and I will highly recommend you to my friends. Thank You.
Rodger
6/21/2008
The hitch arrived in a reasonable amount of time and instalation was simple. etrailer saved me about $120.00. I am very satisfied.
Timothy
6/21/2008
Wow what a great experience. This was truly the best on-line purchase I have ever made. The hitch went out the day I ordered it and arrived on time in 2 days. Speaking of the hitch, the directions stated it would take 30 minutes to install. This was completely off base, I was cleaning up after 15 minutes and the hitch fit perfectly. Thanks E-trailer
David
6/20/2008
I appreciate the fast service!
Eric
6/20/2008
WOW! I can't believe you already shipped my order - thank you!!! Laura
Laura
6/20/2008
I received my package yesterday and it installed in about 10 minutes. It could not have been easier. Thanks for your help and the great service.
Mike
6/20/2008
Buying from etrailer was a totally pleasant experience. I called the customer service number to order because I had questions. I received well-informed answers and was helped to buy only what I needed. I was notified at every step in the delivery process which progressed like clockwork. My hitch arrived right on time in perfect condition. Great job etrailer!
Randall
6/20/2008
When I needed a hard to find part quickly, e-trailer stepped up and made sure I had when needed and at a good shipped cost - Thanks, will be back
Randy
6/20/2008
Great products, Great price, Great customer service, Thanks Much!!!
Rick
6/20/2008
Excellent buying experience all the way. Product is exactly what I wanted, good price and excellent fast delivery. Thanks!
Bob
6/19/2008
Wow! What great service, and what great Customer service for letting me know! I'm totally not used to niceness and promptness! I'll have to shop more on your site for presents for other people! Or maybe something for myself! Thank you! Cathy :)
Cathy
6/19/2008
I can't believe how happy I am with the order. Quick shipping and the product was perfect. Etrailer is on the ball. I will order from you again! Thanks
Craig
6/19/2008
This is the second hitch purchased from etrailer.com. The first was an easy install and we anticipate this second hitch will be too. We also previously purchased a bike rack and we are very satisfied. Your prices are good and the service is excellent.
Jon
6/19/2008
etrailer.com is Absolutely GREAT!
Robert
6/19/2008
etrailer had my hitch in stock at the best price and shipping was free. The hitch arrived on the date expected. Who could ask for anything more?
Adam
6/18/2008
Ordered on Friday received my hitch and wiring harness for a 2007 Accord on Tuesday. Took about One hour to install. Fast shipping and the instructions were spot on. Excellent online retailer.
Christina
6/18/2008
Great service. Easy to order. Shipped same day and received on-time. Will definitely use ETrailer again. Thanks.
Clay
6/18/2008
My trailer hitch was shipped within hours of placing the order, and it was an exact fit.
Daniel
6/18/2008
it arrived today...wow!
Donald
6/18/2008
Quick shipping, Great prices on name brand hitches, What else can you ask for in this day and age? Thank you
Ed
6/18/2008
Very quick shipment, installation was easy and simple, [swing out truck bed step] great for getting things out of the bed of truck and support a big guy like me.
Frank
6/18/2008
Great response and shipping time. I assume the product will be fine when it arrives on Thursday. Thank you for good customer service. It is not as common as it once was.
Jim
6/18/2008
Recieved the hitch 3 days after ordering. Everything was just as explained in the installation manual. Took about 20 minutes and job was complete. I would recommend etrailer with out hesitation.
Mark
6/18/2008
I like the way you people work! I just put my order in this morning. You folks are on the ball! Thank you, Steve
Steve
6/18/2008
So far this has been an excellent experience. I cant believe how fast my order was processed and on the road. Thank You, Suzanne
Suzanne
6/18/2008
Awesome...you guys are great. Great pricing, really fast order acknowledgement and confirmation. Shipping was immediate, free and arrived within 3 days - outstanding. I would recommend etrailer.com to everyone !!!
Thom
6/18/2008
Super seller. They emailed me of order shipped, tracking, projected date and order waas on time and product as indicated. Price of item and shipping was best on the web + beats any local store pricing.
Don
6/17/2008
I was super impressed with etrailer.com's customer service. Two hours after placing the order, an email arrived confirming the stock was available in the warehouse and would ship next day. And this was on a Sunday night! Kudos to etrailer for great work.
Jay
6/17/2008
you guys rock. Aloha Robert
Robert
6/17/2008
I cant believe how fast etrailer processes orders! Excellent communication and post sale support. Well done guys!
Scott
6/17/2008
You all rock! Thank you for getting this order shipped the same day!
Teresa
6/17/2008
The service and website at etrailer.com is unusually good--I was very impressed and I do a lot of shopping on the Internet. Needless to say, I ordered straight away from you and your colleague who helped me with the order on the telephone--a nice young lady, was extremely helpful and friendly. I have already submitted a shopper's review--you guys must get bored from all of the great comments! Layne
Layne
6/15/2008
You guys are lifesavers! I live in a little bitty town down here in South-Central Missouri, and finding someone who carries a hitch for my car has been a nightmare! I was thrilled when I came across your site, and can't thank you enough for having the parts I needed and for shipping so promptly. Thanks again, and have a wonderful weekend!
Jessalynn
6/14/2008
I would just like to state that I am thoroughly impressed and satisfied with my dealings with etrailer.com. The whole process could not have gone any smoother than it did. Typically, a project like this could have turned into a lengthy and frustrating experience. But because of your instructions and most importantly, your wiring harness video, it was a BREEZE! The steps were dead on. Thanks for the excellent service and Ill certainly remember my experience for future transactions.
Mike
6/14/2008
Outstanding Shipping Time! I will recommend you to anyone I can. Thanks so much. I am leaving Iraq tomorrow for my mid-tour leave and need this for a trip we are doing, and the local dealer couldn't get a front hitch. You're a life-saver. Thanks!
Barry
6/13/2008
So far, absolutely amazing. I received my order in less than 24 hours. More when I install it this weekend.
Casey
6/13/2008
I have enjoyed every transaction that I have made with etrailer.com ,over the past few years and look foward to doing more buisness with this company. They seem to just get it and do every thing right.Their customer service is top notch. I would highly recommend this site to any of my friends.
Chris
6/13/2008
I bought the T connector wiring harness for my Mazda MPV. It installed so quick and easy I almost felt guilty. Hey, this should be more painful. I had the job done in less than 5 minutes! Worked great!! I will definitely be using Etrailer again when I need anything for towing. Great company with great products!!
David
6/13/2008
Very efficient and exceeded my expectations. Good work!!
Jack
6/13/2008
Fast shipping and good customer service. I would shop at etrailer.com again.
Mike
6/13/2008
I have always had fair and honest service from etrailer. I tried a competitor once and will never do so again. I highly recommend etrailer.
Mike
6/13/2008
You have the best consumer purchase website I have ever seen!! Bar none! Excellent navigation, awesome product video/description and great prices. You would think I work for the company the way I'm going on here, but I am truly amazed and thankful for how your site made me feel like I was actually shopping 'in the store". Truth be told, you can't even shop in the store as thoroughly and as quickly as you can on the site. Fast shipping just topped it off for me. Expect my friends and family business in the future. Very Sincerely, Gerard
Gerard
6/12/2008
All I have to say is AWESOME experience! Order was placed and shipped out within 48 hours. What a pleasure to do business with and the prices are outstanding.
Kevin
6/12/2008
The hitch arrived by fedex much sooner than I expected. It installed with 5 bolts in less than 30 minutes, working alone. Very easy.
Randall
6/12/2008
Thank you so much. You guys have been wonderful to work with.
Henri
6/11/2008
I am very impressed with this company. The best prices I have found. Friendly helpful service over the phone and VERY prompt delivery. My order was shipped the same day I placed the order. Great Job!!!
John
6/11/2008
AWESOME! Order hitch on Monday and it was delivered Wednesday and I had it installed that evening. Super Customer Service thanks for the wonderful experience, would recommend to everyone
Ralph
6/11/2008
This is what I call service. Thank you very much!
Alfredo
6/10/2008
Very impressive. Everything was in stock, shipped immediately, and arrived without any problems. Good comminucation and follow up from customer service. I was so impressed, I placed another order within a month.
Andrew
6/10/2008
Thanks for a great online shopping experience! Received my order today and am very pleased with my experience from start to finish
Jim
6/10/2008
This is the second item I have ordered from etrailer and I am VERY pleased with the service and the product, I have even showed my friends the product and they are very impressed.
Richard
6/10/2008
It has been a pleasure to do business with your company.
Terry
6/10/2008
Great Service! Item shipped same day I ordered. Kept well informed of my order status. Excellent!!
Dawn
6/9/2008
You guys are the best!
Don
6/9/2008
Thanks! You do a wonderful job with your customer service.
Rance
6/9/2008
For my first experience, I give etrailer.com an A+. It was very simple to find what I needed, place the order online, and shipping was reasonable. I even recieved the product as it was described, which can be a tall order these days. Im sure to shop again.
Doug
6/7/2008
Thanks. Love the response and personal touch. Will be coming back to you guys. Thanks much.
Jeremy
6/7/2008
Thanks for the great service!!!!
Ron
6/7/2008
Shipping was quick the vehicle specific hitches made selection easy. Prices were great, and even the tutorials were handy! A great, simple way to purchase anything hitch-related!
Charlie
6/6/2008
Thank you very much this has been an easy process.
James
6/6/2008
We were impress with your company, products and service.
John
6/6/2008
Great Experience! Delivery was prompt. Pricing was fair and the installation was a snap. Would definitely buy again.
Jon
6/6/2008
Installed without a hitch LOL. I am very happy with this product. Would recommend to anyone!
Darryl
6/5/2008
Great product, fast shipping, pleasure to deal with. Smooth!!
Laurie
6/5/2008
You Guys are Great!!
Lee
6/5/2008
It is a pleasure doing business with your company and will be doing more in the not to distant future
Phil
6/5/2008
EXCELLENT service.
Terry
6/5/2008
wow that's service got it yesterday thank you will tell erveryone about this
Mark
6/4/2008
This is the best service I have ever had. thanks.
Arthur
6/3/2008
I received both trailer hitches today and had them both installed in about an hour! Excellent fit and easy instructions. Thanks for a great sale!
Christopher
6/3/2008
This order did arrive. I have the hitch installed. It went well. The bicycle rack A30901 is a great design and works well with our bikes (they are semi-recumbent and are longer than standard bikes).
Dick
6/3/2008
I am very impressed with your service to date
Gerry
6/3/2008
Great Website with the best price I could find. Fast Shipping and product in good packaging so no damage could occur. Thanks etrailer.
Robert
6/3/2008
You guys are good. Thanks.
Ron
6/3/2008
I hope to install it in the next week or so. I have used your products before and I was very please then... as I am now. BIG THANKS, HENRY
Henry
6/2/2008
I am very pleased with the parts I got and the shipment was very well secured. But most of all the price was great thanks again!!
Armando
5/29/2008
got the hitch, got it installed by local mechanic for $45 and was on my way. on my 88 buick century. thanks! Good job, and fast shipping. Sandy
Sandy
5/29/2008
I placed my order via the 800# instead of doing an online deal because I had some questions about the products I needed. I was helped by a young lady cant remember her name. She was very helpful and she had an answer for all of my questions. A great experience. Keep up the good work etrailer.com.
Bill
5/28/2008
Ordering was a breeze, all the info I needed was available with various options and online installation instructions. Part came as promised and installed as easily as advertised.
Joel
5/28/2008
The service from order time to actually receiving the merchandise was surprisingly fast. the custom fit frame fit my vehicle like a glove I had it installed within a half an hour. I told my wife if I had known putting on a hitch was this easy I would have done it years ago. first class outfit
Keith
5/27/2008
I ordered a trailer hitch for my Santa Fe The order was shipped and arrived when they said it would be. The hitch installation was very easy it only took about 20 minutes to mount it to the frame. I would not hesitate to order again from e-trailer. thanks Ron
Ron
5/27/2008
Super quick shipping! Thanks so much!
Carrie
5/23/2008
My first experience and it was a wonderful experience. Thank you!
David
5/23/2008
You guys have been awesome with keeping me informed at to where my product is. I appreciate that and it goes a long way. I will make sure I continue to do business with your company based on the great customer service I have been getting. Have a wonderful day.
Diane
5/23/2008
Great shopping experience. The web site is easy to negotiate. I was shocked at how quickly the product arrived, I thought it would take several days to reach me since you were paying for the shipping Thats what Ive experienced with other companies You actually got me out of a bind this weekend since I now have a hitch for my vehicle. Thanks
Tim
5/23/2008
Very easy installation. Thanks
Bill
5/22/2008
I ordered a reciever hitch brake controller and all the wiring the hitch fit perfect i would recommend e trailer to anyone that needs trailer parts also i received my order fast i had it here in 5days
David
5/22/2008
excellent!
John
5/22/2008
My order arrived on Tuesday, May 20th as promised! I completed installation of my previous order (the Hidden Hitch receiver/hitch) on Monday evening, so the timing was perfect. I'm all set now. I wish I could say I look forward to ordering more from you, but this stuff should last a lifetime. I'll certainly recommend you to anyone asking for any tow/trailering parts. My sincere thanks!
Larry
5/22/2008
This is one of the best places to buy from. They respond very fast to emails and shipping is great. I will be back again soon. Thanks etrailer
Lawrence
5/22/2008
Excellent Service - Very reasonable cost and quick shipping - Highly recomended !!!
Michael
5/22/2008
Great prices and communication, also fast shipping thanks
Tom
5/22/2008
Your company pulled through! I received the hitch today, I can't thank you enough!
Tom
5/22/2008
I have purchased from this vendor more then I can count. Trust me they have competitive prices and lowest cost shipping. You may find a product a dollar or more less but add in the shipping and E Trailer beats them all.
Don
5/21/2008
If you need anything for your trailer, go to etrailer, they have the parts,and the price is lower then anywhere else, shiping is fast and on time, a great place to shop. Thanks to all who work at etrailer.
Frank
5/21/2008
I was very satisfied with my purchase experience. The price was right and the hitch shipped and delivered as promised.
Gary
5/21/2008
Great service, experienced helpful salepersons, fast shipping, I mean real fast I have never seen any better packing and I worked as a warehouse manager for several years, price was very competitive.
Gerald
5/21/2008
Thus far.....impressed....very impressed. All of my questions were answered, service was very friendly and prompt, my items even shipped the very same day I placed the order actually...2 hours after my order was placed and thats a first for me. I only expect that the product will be everything I was told it will be....so add honesty to the mix. I'll be a repeat customer.
Kevin
5/21/2008
I purchased a custom hitch and bike rack from etrailer. Great service and quick order processing. Prices can't be beat. I'd order again and again from etrailer
Pete
5/21/2008
A+ very fast shipping, thank you!
William
5/21/2008
Quick delivery, good quality, works great, fair price. Could not find the part locally. UPS tracking did not work for this CA shipping but the customer service desk provided delivery information upon request. Thanks
Mike
5/20/2008
I'm very very pleased with the expediance with which my order was handled. I don't think that I have ever had such good service from any vendor over the internet. The follow up was great, shipment was prompt. Received my merchandise with in three to four days of order.
Ronald
5/20/2008
Hi, I just wanted to respond and say that my hitch and other parts just got here today, and I got it installed in a couple hours. Thanks for being so responsive!
Dan
5/19/2008
Customer service, price, and avialablity A+++ Thanks for your help.
Douglas
5/19/2008
Best selection there is for just what you want. I found just what I needed at the best price. The Hitch I ordered got here in just a few days with no problems. I put it on myself and saved about $200. Thanks.
Mike
5/19/2008
First Class merchandise. First Class people. Got my hitch and then my cargo carrier here. Best prices and shipping rates I could find online.
Allen
5/18/2008
Installation of the Hidden Hitch on my Highlander was simple and easy, used a pair of adjustable jack stands. The T - connector wiring was also a breeze once I figured out how to remove the interior panels. Saved at least $150, buying from etrailer and doing it myself - THANKS
Mick
5/18/2008
Pricing was great, and so far the service has been great. Just anxiously waiting for my hitch and other items. Thank you!
Mike
5/18/2008
etrailer didn't have my online ordered hitch in stock so they got me an even better hitch for only $10.00 more. I received it just 2 days later and had my boat in the water 45 minutes after I got the hitch! Its a perfect fit for my 1997 Toyota Camry! Excellent Customer Service, Super Fast Shipping, Great Product, Thanks etrailer!!!!!
Nick
5/18/2008
First, I placed my order at 11:00AM and 1.5 hours later I received confirmation that my hitch had shipped. It arrived the next day. I didnt use the expedited shipping, I just took the standard shipping. Fantastic service, great company. Second, the Draw-Tite hitch, P-N 75647, installed very easily and quickly as advertised. It looks great on my 2009 Murano. All parts are hidden except the receiver part. It looks like the factory hitch except its $300 less expensive.
Roger
5/18/2008
The ordering process was easy and quick! Finding the correct trailer hitch for my car was easy! I wish they made it a little easier to find a draw bar that fit it but I was able to find one. I'd order from etrailer.com anytime!
Steve
5/18/2008
Thanks for the excellent service and quick response!
Bobby
5/17/2008
I got my hitch yesterday! It only took 2 days from the time I ordered. It looks good and I will install it this weekend. Great job and great price.
Loreto
5/17/2008
I couldn't be happier. From order to delivery in less than 48 hour. 30 minutes later the hitch was on my Van. If I had known how simple it was I would have done it a year ago. Thanks
Robert
5/17/2008
Yikes that was fast thanks for the quick shipping of the hitch it happens I do need to get here asap so you getting it out will speed things up thanks
Joe
5/16/2008
Got my order today! Everything as it should, nice and simple just three days after I got an email notice that it had shipped. Thanks!
Jorge
5/16/2008
Great Products Great Price Shipping times as promised.
Rob
5/16/2008
Thanks. You need to know that your company's outstanding customer service from my last purchase compelled me to type in 'etrailer' before I went elsewhere.
Michael
5/15/2008
RE: Drawtite jeep hitch & 24x60 basket best price - Super fast shipping same day Excellent communication & personalized tracking Super heavy duty products/fit well and vey satisfied Would definitely recommend ETRAILER and will buy again. many thanks! Dave
Dave
5/14/2008
I bought a trailer hitch for my Toyota Sienna from etrailer.com. I am very happy about their service not only for price but also for their shipment time. I will buy other trailer parts from this company instead of car dealer.
Deng-Bo
5/14/2008
Nothing left to chance. Emails, ability to track, prompt shipping, cant say enough about the service. I will highly recommend to anyone in need of their services.
Jim
5/14/2008
Good prices and very fast delivery. I received just two days after ordering and I only choose the UPS Ground option. Would use a again.
Justin
5/14/2008
Everything was great! Received our hitch promptly, and within about 30 minutes of opening the box, had it installed and the lighting harness connected to our Vibe! Thanks for great service!
Michael
5/14/2008
I was very impressed with the website, ordering, processing, delivery and the ease of installing the hitch. I purchased a Draw-Tite class II hitch for a 1998 Subaru Brighton Wagon. Installed in about 45 minutes with out any problems.
Terry
5/14/2008
great customer service. great advice on what to buy. fast shipping.
Arnold
5/13/2008
Wow shipped an 1 1/2 hrs after I made my order. Even after the normal close of business
Craig
5/13/2008
Great products, great price! Will definately be using etrailer again. Thanks!
Dan
5/13/2008
An excellent shopping experience - a great price, decent shipping rates and my order shipped the same day I ordered.
Jeff
5/13/2008
From the young lady at the order desk to the shipping dept., this has to rate at the top of my experiences ordering online. What a great bunch of knowledgeable and informative staff. Ordered on Friday and received on Tuesday. Thanks.
Leonard
5/13/2008
I loved this site!! Trying to find a cover for my old truck hasnt been easy, until I found etrailer.com all the questions are answered and met my specific needs. THANKS
Lindsey
5/13/2008
You are top notch at customer care!
Steven
5/13/2008
Fantastic service, tracing and customer service. Product was as stated and delivered promptly in good condition
Tom
5/13/2008
Hitch arrived in good time. Installation was fairly easy considering I was doing it alone in my driveway. Good solid construction.
Charles
5/12/2008
Friendly service. Easy to work with and inexpensive parts! Thanks!
Drew
5/12/2008
Wow! That was fast.
Harry
5/12/2008
Great, thanks for the quick turnaround. Steve
Steve
5/12/2008
Excellent customer Service. Great products at moderate prices. MEGA FAST SHIPPING
Amilcar
5/11/2008
super fast delivery and OSU hitchcover came in great condition and looks great on our car! Thanks
Kris
5/10/2008
I received my hitch for my 2002 chevrolet tracker convertable today I had it on the car in 30 min. It was very easy to install it was shipped in a very nice package thanks.
Dixon
5/9/2008
Im taking this time to tell you at etrailer.com what a pleasant experience it was doing business with you. I order a lot off the internet and most experiences are mediocre at best. Not so with etrailer. Once I ordered, they kept me informed of every change in status. They were the cheapest and their service was excellent. I definitely will buy from them again.
Keith
5/9/2008
They are very professional and helpful. I had a question after I ordered and etrailer was very easy to get a hold of. I would highly recomend them.
Michael
5/9/2008
Something I ordered on-line would have caused a delay in shipping and I immediately received a call from a real, live sales associate offering an alternate item to expedite the order. Awesome service! Ill be back!
Richard
5/9/2008
Have purchased from etrailer before. Both times for unusual-fit hitches. They always have the items I need in stock, and at the lowest price.
Russell
5/9/2008
The carrier works and fits great with my electric scooter.
Joe
5/8/2008
I highly recommend, very fast service , Good product. A very good company to deal with !!
John
5/8/2008
Received Ohio State cover in great shape and very quickly. It will make a nice gift for my daughters SUV. Thanks
Steve
5/8/2008
Excellent price and great customer service. Spoke to sales rep. to make sure item was received on time. She was friendly and helpful and a pleasure to deal with. Will definitely purchase from etrailer.com again.
Thomas
5/8/2008
Good experience.
Chris
5/7/2008
friendly helpful service, super fast shipping, and a great deal! Etrailer.com will get my business again!
Dave
5/7/2008
Received order in full only a couple days after ordering. After looking online I phoned in to clarify a few things. I wish I could remember the kind lady who assisted in the sale. Very knowledgable, and even called an installer to ensure I had everything I needed. The pricing is great as well, I compared online, and the total order was ~ $250 cheaper.. Free shipping as well. I just placed my second order, and am sure I will return again.
Jason
5/7/2008
Great company, Fast shipping, I would recommend this Company to all my friends. Thanks a lot. Don
Don
5/6/2008
Your service is wonderful. I will recommend you to anyone needing trailer/towing supplies
Hans
5/6/2008
I cannot believe there are still companies out in the world that provide such wonderful customer service. I am so pleased with E Trailer and there curtious employees! The knowledge and desire they deliver to assist the customer is outstanding. I will never buy from anyone else when it comes to my trailer parts and acessories.The pricing is exceptional. I checked with my local RV dealer on this particular 5th wheel hitch, and could not even come close to matching your price. & I purchased the $ 48,000.00 RV from them Thankyou ETRAILER for being out there to serve the public as well as you do
Steve
5/6/2008
Short note to tell you that your website is GREAT. More than enough information that allowed me to due my research and, I believe, make a really good decision…
Bob
5/5/2008
The overall process was wonderful. The product shipped when they said, arrived sooner than expected and was a perfect fit for what I ordered. I will be making another purchase very soon.
David
5/5/2008
The service was very good - trailer hitch arrived in just a few days and I was able to install it in about 2 hours. The Curt hitch is a very sturdy trailer hitch and I used it alot last week when I did some yard cleanup and was able to pull a 4x6 box trailer around with my CRV with no problems. Thanks
Allan
5/3/2008
The customer service was excellent and the product shipped promptly.
Eric
5/3/2008
I was looking for replacement part for our truck trailering mirrors without ordering the whole mirror. With great courtesy I was told that it was possible. So I ordered two and the parts were on their way within the week. Thank you for making my life easier for towing.
Mary
5/3/2008
Just got a hitch for my 2007 Honda CR-V and the install was very easy. The directions said it would be a 40 minute install but it only took about 30. You had to pull alot of plastic out in the cargo area to put the wiring harness on but it snapped right back in place.
Jeremy
5/2/2008
Prompt. Very friendly and helpful over the phone. Price right.
Joe
5/2/2008
I recently ordered a hitch for my 2008 Chevy HHR from etrailer. I can only say that it was one of the most pleasant experiences I've had purchasing something on the internet! First, your website was easy to use and VERY informative... The order got here in 4 days and it took me less than a hour to install the hitch and wiring kit. Locally, I was quoted a price of $350 for hardware, labor and tax. I did the job myself for $157.30. Please pass along my appreciation to your team for a job well done.
Gary
5/1/2008
I bought an electrical harness for a trailer hookup for my 2004 Toyota RAV 4. It arrived very quickly and I was able to install it with no splices in less than 20 minutes. The instructions were extremely easy to understand. The only tools needed were a Phillips and a flat screwdriver. Thanks a lot.
David
4/30/2008
Customer service was helpgul, friendly, polite and very efficient. My order was shipped out even earlier than they quoted, which was a nice surprise. We will do business with etrailer.com in the future. Thanks.
Dominick
4/30/2008
AWESOME. Great customer service, fast shipping. Will buy from again. Many Thanks.
Doug
4/30/2008
I think this tester will serve my needs for a long time an shipping was quick thanks. Gary
Gary
4/30/2008
The service was excellent, very experienced customer service tech. helped me decide on exactly what I needed, very friendly and helpful. If the parts are as good as the service consider me a free advertisement! Gerald
Gerald
4/30/2008
Awsome customer service, fast shipping, will continue to buy here.
Jim
4/30/2008
Great Service
Anthony
4/29/2008
Shipping was amazingly fast thank-you
Brad
4/29/2008
I just wanted to let you know that I was able to easily install the hitch and harness on my 2005 Chrysler Town & Country this weekend. I am so pleased with my decision to purchase through etrailer.com that I had to let you know. I am not one to provide feedback. The service has to be exceptionally good or bad. Thank you.
Greg
4/29/2008
The bike rack that I ordered arrived quickly and was exactly as advertised. It assembled easily and seems to be of very good quality. This is my second experience with etrailer, and they take care of the customer extremely well. I will continue to purchase from them in the future.
Mike
4/29/2008
This is about my 4th or 5th time dealing with etrailer. Nothing but the best here,, best prices and BEST service. I ALWAYS get my stuff QUICK. In a time when most online companies seem to have lost all concern for the customer, this means a lot.
Mike
4/29/2008
I am very pleased with the purchase I made, and the promptness of your customer service. Thanks
Ron
4/29/2008
Loved the hitch 5-bike bike rack. Came quickly and is as advertised.
Ian
4/28/2008
I would highly recommend buying from etrailer! very easy to find the parts I was looking for, best price around and they shipped the same day. I will definitely shop again with etrailer!
John
4/28/2008
My hitch and wiring harness were delivered on time and the instructions made them quick and easy to install. I recommend etrailer for your hitching needs.
Rick
4/28/2008
The people at etrailer are excellent. I ordered a new trailer hitch and wiring for my wifes car and needed it by the weekend. I let the folks at etrailer know and they rushed the order out in time for our boating trip. Not only that, but they kept me informed the entire time with no fewer than three emails freom three different people on their staff. Great customer service! Thanks etrailer!
Steve
4/28/2008
I am very pleased with the service I have received from etrailer.
Bill
4/25/2008
Great prices, great service, fast shipping, what else can I say!?!? Today, customer service is almost an oxymoran, but not with Etrailer.com. I ordered a wrong part and I received a phone call to let me know! Thats just awesome! Thank you very much!
Chris
4/25/2008
Excellent pricing, service and delivery. Web site was easy to navigate and the information provided was accurate & useful Thank you
Israel
4/25/2008
I just wanted to let you know i received my j hawk today and I love it. It looks sweet on my yellow jeep thank you so much I will be shopping with e-etrailer again, bryan thanks again
Bryan
4/24/2008
Excellent rack - fit, finish and installation as well as fast delivery - only 2 1/2 days from order initiation. Very competitive price. Installed on motorhome 2 receiver.
Fred
4/24/2008
Service was awesome!
Julie
4/24/2008
This was a great online transaction! Its always nice to hear that your order was received and when it shipped. I would gladly purchase from this company again, thanks!
Kim
4/24/2008
I wouldn't shop anywhere else.This is my third or fourth time buying from etrailer, these guy's are awesome!
Norman
4/24/2008
I like this company. I wish more experiences were like this. I ordered my hitch in the evening and still got a live e-mail confirmation within an hour. On-line tracking was really handy so I knew when to pick up the order. The package arrived in perfect shape and it was double-boxed. I highly recommend doing business with etrailer.com
Raymond
4/24/2008
Package was received on Monday!! Thanks for the fast delivery
Doug
4/23/2008
Found what I wanted easily and priced right. Checkout was painless! Thanks etrailer.com.
Alan
4/22/2008
Great price, quick delivery. Your all about customer satisfaction. Thank you for a pleasant shopping experience
Claude
4/22/2008
This trailer hitch came quick and it was perfect. Made just for my vehicle and only took 12 minutes to install. Thanks etrailer.
Eric
4/22/2008
Very pleased with this purchase and the service received was excellent. Quick shipment with helpful notifications and tracking. All items arrived in perfect condition.
Michael
4/21/2008
No problems: product as advertised and instructions were accurate and easy to follow.
Brian
4/19/2008
I was completely satisfied with the towing lite kit. They not only had it in stock but also I had it in less than a week. In addition I saved alot of money by ordering thru etrailer.com. I will use the company again for sure. the ordering e-mail followup was outstanding. thanks
Don
4/18/2008
Everyone I dealt with at Etrailer was very polite and helpful. There was a delay in shipping my order due to two items being on back order. When I call to check on the status I received an answer quickly. I have purchased from Etrailer previously and will do so again should I need parts for my trailer in the future.
William
4/18/2008
Shipping was on-time and in perfect condition. Hitch was exactly as described, instructions and accessories were ready to go. Thanks for the quality parts at an awesome price. Will certainly buy from again!
Craig
4/17/2008
I ordered from etrailer.com after searching the web and found no one could beat their prices the free shipping was an added bonus and a nice surprise. Within three business days I had received my new hitch and installed it in our tow vehicle. I am very pleased with the price, ease of ordering, and quality of the product. I will definitely come to etrailer.com in the future for my towing needs.
Kyle
4/16/2008
Installed on 2007 Toyota Tocama. Hitch & wiring harness fit perfect. Had both installed in 1 hour. Great products Etrailer.
Ray
4/16/2008
Had a great experience ordering my trailer hitch over the phone. As promised, the products were at my doorstep in a timely fashion and the hitch was so easy to install. It was a pleasure doing business with etrailer. Great prices, products and service.
Howard
4/15/2008
WOW !!!! My order left the warehouse within hours... doesnt get much better than that !
Paul
4/15/2008
Easy ordering, Fast shipping and hitch fit perfect.
Quicksilver
4/15/2008
Hi, I wanted to compliment your recent product delivery. In additional to all else, I was able to install the hitch in 20 minutes. Halfway thru I had to tell my wife I was almost done and just needed to put the brakes back on, just for fun. Seriously, thanks again for perfect transaction.
Wayne
4/14/2008
We received our trailer hitches. Love them!!! Thanks!!!
Lailja
4/12/2008
No need for help, your web-site is awesome with pictures and instructions. As as QA manager, I see that you put your customer first. Others need to learn from your example. Received my trailer hitch and harness kit as stated from your company and no damage to the conatiner or contents. These are stories that you like to share with your employees Thanks again for a great product and service.
Neil
4/11/2008
My overall experience with this merchant is wonderful, from the web -site, to delivery everything was clearly stated and delivered as promised. I will definately use ETrailer again, in fact I just did!!
Tom
4/10/2008
Again, great service from etrailer and on-time delivery by fed-ex...thanks for making affordable products available!
Bruce
4/9/2008
Ordered my hitch Apr. 3-recieved it yesterday afternoon Apr. 8. Installed it today with minimum troubleIm 83 yrs. old and my wife was the only help I had. Took a little longer than 40 minutes. If I had someone to help me lift it, it would have been a snap. WELL PLEASED. I'll try the lightng kit tomorrow.
Francis
4/9/2008
I will be making more orders in the future. Very happy with website and the follow up emails thank you
Mark
4/9/2008
Best online company I've dealt with so far. Quick delivery, affordable quality products- thats how things should be!!!
Patrick
4/9/2008
I cant believe it but this is my 6th order from Etrailer. 2 hitches, 2 brake controllers, a bike rack and other odds and ends. Never a problem and always a good price, fast shipping and excellent communication. I send all my camping buddies to etrailer. 100 satisfied !
Thom
4/9/2008
Thank you. I will be doing more business with you in the future.
Charles
4/8/2008
I received the hitch I ordered amazingly fast (2 days from order) and shipping upgrade just cost $7 for speeded up delivery! Unfortunately, it then decided to go from Spring back to Winter (life in the high country of the Colorado Rockies) and it took me a week to get at it. Install was a very, very precise fit, had to have a little patience to get the holes lined up, but they did and consequently, it is now one with my Pathfinder. Advice to other installers, the 4th hole that did not have a bolt in it (just 3 in the tie down) should have a bolt turned through it before you get the hitch in place (has factory paint and dirt in hole). On the negative side, the bizrate survey (yes, I was suckered by the $100. fish hook) only to find out it was just magazine subscriptions (why do you think I bought a hitch, to go read mags in the mountains, ha ha). Immediately after giving bizrate my email address, I started geting a lot of junk mail I had never had before. Now biz rate keeps sending me $100. offers to tell them I received the hitch and to fill out their survey. Just ask me yourself; your whole ordering, delivery, install instructions and fit were a 10 out of 10. I will use you again and recommend you to other camper owners! Thanks Gary
Gary
4/8/2008
I received my order in less time than expected, and my bike rack works flawlessly!
Ken
4/8/2008
I've purchased from etrailer.com a few times now, and the ease of ordering from their online site is incomparable... as is their pricing, their email order confirmation, their shipping confirmation, and their shipping speed. They are highly recommended for any of your trailer-related needs!... Sincerely, Ron owner of two trailers
Ron
4/8/2008
Just wanted to say Thank You to your excellent customer service. I received a broken item with my last order and your customer service acted proptly to replace the item. I wish all web sites had a customer service department like yours, easy to reach and you actually get to speak to a person.
Thomas
4/4/2008
Wow-hitch perfectly packaged along with wiring harness. Now to see if husband can install without complications! Great service, Thanks again.
Jennifer
4/3/2008
Just a note to thank you and the staff for your prompt response to my small order.
John
4/3/2008
Thank you very much for the info. The employees of your company are very attentive. Thanks again.
John
4/2/2008
eTrailer is a great site and service is wonderful and appreciated. Ted
Ted
4/2/2008
My wife just told me that the part came in today! Thanks for shipping it so fast.
William
4/2/2008
Received the pair of Universal Fender Mount mirrors today, and wanted to say thanks for the fast service. These seem to be very well made mirrors, and I'm very pleased with their construction - even if there are virtually no assembly instructions. Figured it out myself with only a couple of washers leftover. Thanks again, Brad
Brad
4/1/2008
Just wanted to let you folks know it was a great pleasure to do business with you. THANK YOU for your fast shipping and great pricing. Ill be sure to tell anyone and everyone I can about you!
David
4/1/2008
Great! Thanks for the great fast service!
Leo
4/1/2008
Just wanted to say thank you for your fast shipment. We received the order yesterday afternoon, installed everything in about 45 minutes, and hes ready to go pick up his trailer. Thank you again for your efficient and speedy service. I will recommend you to everyone I know!
Anita
3/28/2008
Just had to let you know, that your Delivery & service is amazing. I never thought I would receive my shipment so quickly. The quality of the items were top shelf. I will recommend e-trailer to all I know
Frank
3/28/2008
Just a message to thank you for getting my order sent so fast! I actually received my hitch within 24 hours of ordering, even with 3-day shipping specified. It was easy to install and arrived in perfect condition. This is the second hitch I have ordered from you in the past couple of years and have found your service to be exceptional. I would gladly recommend you to anyone in the market for a great hitch. Thanks again.
Dave
3/24/2008
I recently pruchased a Tekonsha Prodigy brake controler from E-Trailer. I couldnt believe it when it was delivered in 2 days. Also the ease of instalation surprised me, I had it installed and working in 45 minutes. Thanks E-Trailer, you helped me save a pile of money.
Doug
3/24/2008
Received my hitch and it looks simple enough to install. I've purchased a few hitches in the past from you guys and never been disappointed with one yet. Thanks for the service.
James
3/24/2008
Wow that was fast! Talk about exceeding my expectations! Thanks! Nick
Nick
3/24/2008
Just to have it with this quality is a great relief, I was expecting a lot less in quality for the price.. I can now go to the river, or any where there is water with out wandering if I will be able to take the 80 pound canoe off the truck.. I will highly recommened you to my freinds, and some I haven't met yet.. Dale
Dale
3/20/2008
Thanks for the updates, I received the windshield today and can't wait to put it on. :)
Scott
3/19/2008
Etrailer people have been great in their service and reponding to keep the customer informed. Hey! Prices are exceptional too.
John
3/11/2008
Again, you guys are awesome.
Roger
3/11/2008
Wow got our hitch Friday and installed it this weekend. Excellent service and very prompt shipping have already mentioned your business to a couple friends who are looking for a trailer hitch. Thanks! Rick
Rick
3/9/2008
Just wanted to let you know that the box arrived on Friday and the installation of the hitch and the wiring harness was a "breeze"! Lined up perfectly and truly hassle free.
Joe
3/8/2008
Good service is still alive at your business. I will be back to shop again!
Bill
3/6/2008
Thank you for your service.
Terence
3/6/2008
I just received my shipment today and just wanted to let you know how happy i was dealing with your company.
Rosario
3/3/2008
I wanted to tell everyone, Thank-You!! I placed my order last Sunday and it arrived in good working order with no damage on Wednesday. Everything was there that I had ordered. I am telling other folks about your great prices, accurate and speedy service. Keep up the good work!!
Jim
3/1/2008
The item I ordered arrived on time and in great condition. My wife loves it on her Jeep i.e. gold-colored boat prop. It has helped her identify her vehicle in a multitude of similar rides. Thanks
David
2/28/2008
Many thanks, etrailer is, and certainly remains the single place I refer folks to when they have a need for trailer part/accessory/hitch !
Stephen
2/20/2008
Thanx for quick shipping. I made it out on my new boat over the weekend
Sam
2/19/2008
Ordered on Sunday - shipped on Monday. Great service.
Bill
2/18/2008
Thanks, really is easy to install. Quick delivery.
Jerry
2/18/2008
It took me longer to find my tools than it took to install it.
Dale
2/17/2008
Service was courteous and quick. I received shipment in 4 days including weekend and everything was there. Fully satisfied.
Harry
2/15/2008
Just wanted you to know how happy I am with your service, & instructions for installation.
Ralph
2/15/2008
This is my definition of a perfect online buying experience! Great and useful website that made ordering super easy. Product was shipped and delivered very quickly and arrived in perfect condition. I was impressed with the way I was kept informed of my order status throughout the entire process. Will definitly order again and recommend to others. Thanks!
Robert
2/15/2008
Great experience! The bike rack I got for $100 here is so much better in quality then the one I paid the same price in a retail sports store that lasted only 2 years. Shipping was reasonable and the product arrived in 3 days!
Chester
2/14/2008
Great quality, and fast shipping. Thanks etrailer
Chuck
2/14/2008
I ordered a bike rack and multi-use ball mount for my 5th wheel trailer. The bike mount was exactly what I needed but the special ball mount was a super find. I pull a 4 wheeler on a trailer behind and the ball mount works fantastic, This is a great set up, and it was shipped within 3 days to boot. A++ for etrailer.
Dave
2/14/2008
Thank you for a great product. I ordered a Rola basket and cargo bag, and am very pleased with the quick delivery time. Everything showed up as expected. A+ shopping experience.
Jeff
2/14/2008
Etrailer is very quick in shipping, very helpful with questions, and very competive pricing. Actually probally the best value around. I found same product at a local supplier who could not match Etrailer pricing for exact merchandise. They have top quality merchandise and anything I need related to my trailering needs will be purchased at Etrailer. I have made multiple pruchases and not one dislike with any of them.
Joe
2/14/2008
All questions have been answered and my order have been processed in quite a short time! Choice and prices are the best i coud find on the net.
Richard
2/14/2008
This company is fast with your order. I had my item shipped in less then 16 hours after ordering it. The site makes it easy to find what you need fast.
Andrew
2/13/2008
Package arrived sooner than expected. Great price
Marinus
2/13/2008
thank you very much i've already referred a couple of guys to purchase one from you as well
Jesse
2/12/2008
I had done my homework but had one question. She knew right away and why it would work best. She added it to my existing on line order and expertly entered my payment data. The items shipped that same day. Great on line shopping experience & excellent customer service. I'll be back.
Kelly
2/12/2008
Fantastic. The best I have delt with. Thanks
Ron
2/12/2008
I have limited trailering experience, & that is several decades out of date! Of all the sites I looked at, yours left me feeling the most confident that I was choosing the right products for my somewhat oddball needs - a PT Cruiser and a small utility trailer. I like that you dont have Handling Fees as some others do. I want to know the costs up front. I could have purchased a hitch elsewhere for less, but not after the hidden charges were added in! Also your detailed information on the Modulite products allowed me to make an informed decision - NOT an uneducated guess as other sites would have had me doing! Your prompt shipping of my order - on Saturday - was great! Thanks, Howard
Howard
2/11/2008
I was happy with my purchase. Easy, came when promised and everything fit.
Michael
2/11/2008
Great service! Received my complete order in 5 days. The merchandise is excellent. This was my second order with etrailer and I am very pleased with the merchandise and the service I received with both orders.
Thomas
2/11/2008
Quick shipping 2 days even though I ordered after 3 PM. Excellent prices and customer service! Great instructions for quick and easy installation. Thank you!!!
Jeff
2/10/2008
I fond the internet sight very helpful. I was able to get answers to all my questions. The on-line installation instructions and videos were very helpful. I felt as if I had done this installation before. Fast delivery. Rich
Rich
2/10/2008
Good website, very satisfied
Wes
2/10/2008
Order shipped quickly. Great price. Website easy to use.
Mitch
2/9/2008
I am delighted with the Trailar Hitch and Bike Rack that I purchased through Etrailer. It was a perfect fit for my Honda CRV. The products, delivery and handling was excellent. It was a very easier install. Thank You.
Roger
2/9/2008
Hey guys! Man this would have to be one of the best bargains around. Quick shipping, great customer service and good quality equipment. I am going to recommend all my buddies to you.
Allen
2/8/2008
I ordered a new hitch and wiring harness kit through etrailer.com. I spoke with a pleasant service representative, and she took my information. She told me that she would e-mail me the confirmation of the order, then another e-mail would be sent when the order was shipped. I received both of these e-mails within 1/2 of an hour after our phone conversation. I was also told that my order would be at my house within 2-3 business days. This was a Tuesday evening around 7pm and the hitch was here the very next day before 24 hours were up. I was very amazed. My order was exactly right. All needed hardware was included. The instructional video is helpful for those who may not know how. I do work on cars for a living and I did not need the video, but it was a very nice touch to a wonderful experience. Everything went together quickly and painlessly. Thank you etrailer.com for taking care of me. You can rest assured that you have a lifelong satisfied customer. I will refer you to anyone I know in need of your services.
Bryce
2/8/2008
That was fast , while I was asking a question , my order was shipped . Thank You
Howard
2/8/2008
I ordered the Hidden hitch and wiring relays for my 2008 Titan on a Tuesday and they were sitting in my carport when I got home Thursday. The install took about 30 minutes with no big problems. I did have to use a small crowbar to align the front attachment holes with the frame holes but I expect that with anything thats been welded. Quality looked great with a really good finish. This was my first order from etrailer but Ill go there first from now on for my Titan parts. Also, within two hours of ordering, I received an email that the parts were in stock and then another email telling me they had shipped with the tracking information included.
Julian
2/8/2008
This was the third hitch we have purchased from you, and we have been very satisfied every time. Thank you for your help when ordering, fine service and courteous e-mails. It is so satisfying to deal with a business that provides the quality service you do.
Julian
2/8/2008
Couldnt be easier, shipment arrived within 3 days. I fitted the hitch in about 30 minutes plus 30 extra minutes for removal of a siezed 14mm bolt on the pickup and saved myself at least a couple of hundred dollars in the process. Thank you for great follow up and communication.
Mark
2/8/2008
Your service was excellent. Thanks. Dan
Dan
2/7/2008
SOOOOOOOO.. HAPPYYYYY
Eric
2/7/2008
easy to navigate website, prompt shipping. Thank You
Gary
2/7/2008
Absolutely outstanding service and fast shipping!
Michael
2/7/2008
I was very impressed with etrailer, I had called your help desk twice before placing my order and was very impressed with a pleasant human voice that answered my questions. The items were shipped as promised and arrived within the time frame promised. A GREAT company to deal with, I would certainly recommend them to anyone!!!
Rich
2/7/2008
I ordered a Electric Brake Controller on Feb 1 and had it in my hand by noon feb6 I am very happy with the service I Received Thanks etrailer
Jack
2/6/2008
etrailers customer service is 2nd to none. ... WILL DEFINATELY SHOP HERE AGAIN.
John
2/6/2008
Excellent service from your company all around. You are on my list for future needs.
John
2/5/2008
Very convenient website, after shopping around, found etrailer.com had the lowest prices. Will shope here again !!!!
Jim
2/4/2008
You are very easy to work with. Your web page is layed out to make it easy to find what you are looking for.
John
2/4/2008
I was very impressed by the amount of information available on this web-site. Lots of useful information, including installation instructions as well as detailed pictures of all the components that I was purchasing were included. The ordering process was easy and communication after the order was great.
Miguel
2/4/2008
From the initial order to the arrival of the products the service was outstanding even though I had to request a change a few hours after my order. Also, extra care was taken to package my order so that nothing was damaged. I will buy all my future trailer needs from etrailer. These good folks know what customer service is all about!
Ken
2/3/2008
I have a 2005 Honda Odyssey. The local dealership wanted $570 to install a hitch and wiring. They warned me only to use Honda parts. They were trying to scare me into using them. Everything from Etrailer.com worked great and it was easy to install with the help of your videos on the site. Im very satisfied with the parts and the pride of doing it myself. Im an average person who can do routine oil changes so your instructions were clear. Thank you, Kelly
Kelly
2/2/2008
from the 1st phone call to the email updates, this is a very professional company. thank you
Bernie
2/1/2008
Awsome service and updated order confirmations! Simply the best online retailer I have done business with. Keep up the good work.
Dennis
2/1/2008
It was a pleasure ordering the Bully bed clamps. They arrived right when they said they would and they fit very well. Id recommend this company to anyone.
Fred
2/1/2008
Excellent service....ordered on Monday, received Thursday....and that was across country. Also excellent communication from your shipping dept. Thanks
Judy
2/1/2008
Ordered a hitch install kit on Sunday and it was delivered by Thursday afternoon. Just hope the guys at etrailer.com show up on Saturday to help with the install. Flawless ordering on the web! Great web site too.
Paul
2/1/2008
I think the shipping was extremely fast and the website is very easy to access
Ally
1/31/2008
Informative web pages, great price, quick shipping... all adds up to excellent service!
Joachim
1/31/2008
etrailer is great. I ordered a hitch it shipped the same day and was at my house within a week.
Omar
1/31/2008
You guys are awesome ... I love it. I'm excited because I need it for weekend Feb 9-10 race. Your email follow up is great for me. Great job! Because of your process and communication I've already turned on a friend of mine who will be purchasing the same thing. Thanks again. Roger
Roger
1/31/2008
The best online shopping experience I've ever had!
Bill
1/30/2008
What do I think??? A+A+ that what!!!! Placed my order on line on a Sunday night. Monday at 8am I got an email that my order was received. At 10am I get another email saying that my order HAD BEEN SHIPPED!!! Using the tracking # you supplied, my order was delivered on time just as I was told. My order was complete and very well packed. It was a real pleasure doing business with such great people. If it sounds like Im happy-I AM.
Dave
1/30/2008
Excellent experience. etrailer.com has customer service down pat. the price was great, the product was in stock and shipped right away. I recieved the product exactly when expected. I was amazed at the quality and ease of use. I will definately recommend etrailer to all my family and friends. Its not that often that you get a warm and fuzzy feeling from a purchase. Thanks for the great experience!
Joe
1/30/2008
thanks good service!
Max
1/30/2008
Wow! I got exactly what I ordered and in less than a week. I Saw a similar hitch set up at other sites for a hundred dollars or more... you cant go wrong.
David
1/29/2008
Got the hitch today. Very well prepped and boxed! It fit my 2008 Vibe perfectly. Holes lined up exactly to the vehicle with no rock or wobble to the fit. [..] could take lessons from you on how to package a hitch for UPS delivery. I had to send 2 back to them and then gave up and asked for a refund. Your business gets my recommendation! Thanks
Janis
1/29/2008
Outstanding service! Ordered on Tuesday, shipped on Wednesday and arrived at my door on Thursday via standard UPS Ground shipping. Highly recommended!!
Brad
1/28/2008
I was most impressed with the speed in which I received my order. You just cant beat a fast, best price, and accurate order!
Brian
1/28/2008
Thanks for the great turn time and wonderful customer service.
Drew
1/28/2008
You are the best.
Larry
1/28/2008
One of the best sites I've ever dealt with. Ordered on a Thursday recvd on Monday. Install was as advertised. Great product, will order from you again. Thanks!
Thomas
1/28/2008
The sales associate I spoke with was very, very helpful. I know very little about cars/trucks and, in my opinion, he went above and beyond to help me determine what I needed to buy! Thank-you so much for your help and especially for your speedy shipment! : I will definitely buy from this company again.
Courtney
1/25/2008
I got my trailer hitch and wiring harness in 4 days, and had it hooked up in 20 minutes. Great product, great price and great sevice. I will tell my friends about this web page.
Myron
1/25/2008
Just ordered a fifth wheel hitch cover two or was it three, days ago, and it has already been delivered. It works perfectly, I am extremely pleased, and it sure does beat what [..] was offering. Thanks for super great service, and a good product. Ill do business with you folks again for sure!
Chris
1/24/2008
My hitch came in the mail yesterday, I had it on my truck in 30 min, I will do business with you again
Greg
1/24/2008
Part arrived very quickly. Part was exactly as described - and the installation kit even has some Fish Wires included. I'll definitely be a repeat customer!
Jim
1/24/2008
Thank you! I have to say that e trailer has impressed me. The prices, the speed of the shipment, the quality of the packing....wow!
Matthew
1/24/2008
Excellent experience! Purchased cargo carrier and had immediate feedback and received the item via motor freight 2 days after shipment. Would recommend etrailer.com to anyone
Michael
1/24/2008
My experience with etrailer was fantastic... But thanks I will reccommend etrailer to others. You have a customer for along time. Thank you for your prompt and professional service.
Peter
1/24/2008
It was a professional experience dealing with your company for the first time. Your knowledge of the product was precise and accurate.Your response back was immediately and informative. when the product was to be delivered and how to track the product from destination to destination. I will be using your company in the near future. Its refreshing to have people that are on top of thing as your company is
Richard
1/24/2008
My shopping experience on e-trailer.com was phenomenal! Most online stores go to great length to restrict shoppers from directly accessing customer support whereas e-trailer advertises their phone number with an open request one which I used twice to be sure I was buying the right weight-distribution system for my needs. Once I placed my order, I received notice that all items were in stock & would be shipped shortly, and before the end of the day I received another email that all my items were shipped! Great prices, terrific customer service, and fast delivery a winning combination that'll keep me coming back.
Joseph
1/23/2008
I've had several transactions with e-trailer, even a returned product. I've had great service every time. I will continue to shop here as the prices are good and the selection is also.
Robert
1/23/2008
ordering was fast, easy and very quick turn around
Robert
1/23/2008
The experience with etrailer.com was more than you get from other online shopping. I recieved immediate response and confirmation. Ordered one day received the next. Thanks
Bob
1/22/2008
I ordered my hitch late Friday afternoon and it shipped the same day. I just finished installing it in 30 deg weather. It took me about 10 mins...I was very impressed with my etrailer experience.
Jim
1/22/2008
It a pleasure to do business with etrailer...I have placed my second order with them and just like the first order, it was shipped on the same day, and the scheduled delivery is right on schedule, I would recommend etrailer to everyone I know without batting an eye...Thanks again for your prompt service...Nick
Nick
1/22/2008
Just wanted to take a minute and express my gratitude for your excellent the Courtesy, Prompt Service and Attention to Detail. Thanks again, William
William
1/22/2008
Thanks....You guys are effecient! Quite efficient, with excellent communication. The trailer hitch I ordered was shipped within a couple of hours of my ordering it.
Woody
1/22/2008
Easy surfing website. All items were match by the system to my vehicle and needs. Quick shipment.
Ernesto
1/21/2008
EXCELLENT !!. Product as expected, Shipping fast. Had a problem with a broken bolt on my vehicle. Someone knowledgeable asswered the phone and went out of their way to help me. GREAT Service !!
Joe
1/19/2008
Wow! My order really got here fast. I dont normally leave feedback because the experience is normally routine. I order and in 6 or 7 days, sometimes more, my package would arrive. But when UPS arrived at my door on the 4th morning after I had ordered and got free shipping. My jaw dropped and I was blown away. Thank you Etrailer. You will be seeing my name and address again. Mike
Mike
1/19/2008
I found every thing I needed and the install sheets helpedwith want I wanted to get.
Rodney
1/19/2008
Hidden Hitch and Wiring Kit arrived in less than a week in perfect wrapped condition. Now in process of installing on new Jeep Patriot and will show final installation when finished. Thanks for your excellent transaction and communication . . Highly Recommended !!!
Bob
1/18/2008
Great product Great job. Thanks Don
Don
1/18/2008
very good prices, rack came with very easy to follow instructions, very easy to assemble, fast shipping. Thanks
Donald
1/18/2008
I've ordered a couple of items from etrailer.com over the course of several months. The servicing of the orders was fast, the notification of shipping and ability to track was timely, and the quality of the products excellent. Highly recommended! I'll be back.
Rick
1/18/2008
i think this is a very good website. easy to navigate and find stuff. customer service is very nice and knowledgable. will be buying more stuff from here.
Thomas
1/18/2008
Talk about super fast shipping! With low prices to boot.
Don
1/17/2008
Great price, great shipping, great product. A+
Frank
1/17/2008
Just want to thank you for the fast service, that was fast. Kenny
Kenny
1/17/2008
I just wanted to send a quick note to say thanks for the unbelievable service I received on my order! My hitch and accessories were delivered exactly 48 hours after they were ordered - which by itself is pretty extraordinary ... Also, you have the best prices on the internet and your competition couldn't come within $50 of what I paid at etrailer.com for my package! Thanks again; you've got a customer for life here!
Rob
1/17/2008
I ordered on sunday and received hitch & wiring tues. afternoon, cant ask for better service than that ! Thanks
Debbie
1/16/2008
Thanks. I couldn't be happier! eTrailer is at the top of my list for trailer parts.
Jeff
1/16/2008
etrailer is one of the best sites i have visited for awhile. The product was easy to find, and communication was excellent after the purchase...thanks.
Jim
1/16/2008
Shipping was incredibly fast! Great rack too. Thanks
Sergey
1/16/2008
I live in Texas. I ordered a tow hitch for my brand new vehicle. I was impressed with the equipment which fit my vehicle to a t without detracting from its appearance It was easy to install. I was also impressed with the user friendly website as well as the quick shipping. I will continue to do business with you for my future needs.
Ernesto
1/15/2008
You guys ship fast. I was very satisfied with that. The installation of the hitch and wiring was extremely easy. I think I had the whole project completed in about an hour. Thank again.
Jeremy
1/15/2008
The order was shipped quickly and the delivery was on the day on the tracking. Very pleased with the service and the product.
Milt
1/15/2008
excellent and fast prompt shipping thank you. will definately use your site in the future for my trailer/towing needs.
Dave
1/14/2008
Exactly what was advertised. I was able to install the trailer hitch in about twenty minutes. The wiring harness was a bit more challanging, it took about 3 hours, but most of the time was spent figuring how to remove the trim panels without breaking something. The instructions were complete, clear and exactly on target.
Grant
1/14/2008
Excellent service, very informative and very quick response to my questions. Thank you and it was great placing my order with you. If the need arises, I would order from you again. Sal
Sal
1/14/2008
Good prices, excellent follow-up and fast shipping a pleasant experience.
Chris
1/13/2008
Excellent shipping and I highly recommend them.
John
1/12/2008
Great products....hitch went on perfect and straps were good quality.
Sherry
1/12/2008
I have been looking for a hitch cover for my 2007 Ford Escape for for close to a year. As it has a 1-1/4 inch opening I've found very few places to purchase one. Your selection was amazing, prices were much less than other places and the delivery time was fast. As soon as i received my 1st cover I immediately ordered another one!
Gary
1/10/2008
This was my first purchase from etrailer and I will recommend them to anyone. Etrailer was very competitively priced and my item shipped the same day! I received my item within 2 days and had 2 emails showing me the states of my item. NICE JOB ETRAILER and thank you!
Jerome
1/10/2008
I was very surprised at the fast internet order to front door delivery time....we are talking Nascar fast. Ordered on a Monday, received the product on Wednesday. Not only was the price the best I could find, but the over all experience was fantastic. I would rate etrailer.com perfect score.
Jon
1/10/2008
Great product and fantastic service! The hitch cover is wonderful. I had the opportunity to speak with someone in Customer Service prior to ordering it and she was very polite and helpful. The shipping was extremely quick. The hitch cover was shipped the same day I ordered it and I had it installed on my truck 2 days later. It just doesnt get any better than this. Thanks so much and keep up the great work!
Lauren
1/10/2008
After having installed a […] harness that didnt work, I was thrilled to find your site. Cant wait to get and install the harness on my Pacifica.
Michael
1/10/2008
I recently broke my lighted trailer hitch cover and was looking for a replacement. I bought my original one on ebay for $10 but could not find it for under $20. I did a google search and etrailers came up in the search. They had it for $10! I bought 2 because I keep on forgetting about the mounds of snow at my job and when I back into a spot I crush the receiver cover. Etrailer called me wondering why I was ordering 2 which I thought was very smart of them. They were making sure that someone wasnt purchasing an order with a stolen credit card. I called and thanked the person for doing that. I was so happy with the service and the pricing that I already recommended the site to a co-worker who asked me to order a different receiver cover for his Honda passport. By the way my cover is going on my 2003 Honda Element. The cover is great and better than the LED ones in my opinion. I had an LED one and when I had the first rainfall the thing shorted out. This one has a bulb in it. It is the CR-007 model cover. The site is fantastic, easy to navigate, great pictures and you get updated emails on the status on your order. Great people too! Thanks for the great experience! I will be a return customer, wait I already have, haha! -Keith
Keith
1/9/2008
Great Customer Service, Quick response Professional replies. In a world of outsourcing... its nice to be treated like a valued customer and not just a number.
Nashim
1/9/2008
Very professional, fast and order status via E-Mail....... Will order form etrailer again!!!! thanks dan
Dan
1/8/2008
Very easy to find the hitch I wanted. Too many options for wiring. Great website overall. Have used them in the past and would recommend to a friend.
Kevin
1/8/2008
Buying from etrailer was a great experience. People were friendly and helpful. Prices reasonable and prompt shipping.
Murray
1/8/2008
Always great service. Henry
Henry
1/7/2008
I ordered the hitch for my 2007 Honda Odyssey back in Nov of 2007 and today it was finally warm enought out in Ohio to install it. Im 68 years old and with the help of a floor jack I had it installed in 20 minutes. A tip for other Odysseys owners dont unhook the tailpipe as instructed let one end of the hitch rest on the pipe while jacking up the other end and installing the bolts then move the jack to the end with the pipe before removing pipe bracket.
John
1/7/2008
I checked all other ROLA dealers on the net and these guys were the cheapest. Thanks for the fast service and best price etrailer. Jon
Jon
1/7/2008
Thank you for the excellent customer service.
Michael
1/7/2008
Etrailer.com is the only choice when it comes to this kind of equipment. An OEM hitch was going to be close to $250. I bought a better quality hitch for a little more than half. Great products at a great price with fast shipping. Why go anywhere else?
Mike
1/6/2008
Just a note to let you know i recieved my cargo carrier for my 2008 Lincoln MKX. It arrived in a timely manner and all in order. The cargo carrier and light kit was a breeze to put together and performs very nicely. I will most definately use yall again and have sent others to visit your web site. Thanks....Randy
Randy
1/6/2008
Fast delivery. Hitch and wiring for my 07 Impala fit exactly as promised. Took me longer than 30 minutes but that was my problem.
Don
1/5/2008
Order status and tracking comms are first rate!! AAAAAAA+++++
Patrick
1/5/2008
not only did i get my brake controller fot thirty dollars less than i would have at the dealer with info provided from e-trailer saved another fifty on istallation. thanks
Paul
1/5/2008
thx! this is the second hitch I've purchased through you guys and your site is simple to use and saves me so much cash over what the dealers charge to install these items!
Daniel
1/4/2008
You guys are the cheapest and the whole web purchasing experience was great....
Herb
1/4/2008
Easy website from which to order. Fast shipping. Easy to track. Very pleased.
John
1/4/2008
My item just shipped. Ordering was easy. Quick responses from customer support to ensure I was ordering all the correct pieces... the lowest cost compared to any other sites. Thanks!
Matt
1/4/2008
Man these guys are fast. I placed an order at 4:10 CST and had it shipped ground to Indianapolis. The stuff showed up the next day. Now thats service!
Scott
1/4/2008
Great...Your staff was very helpful to help place this order. Thanks again
Jeff
1/3/2008
So far first class service. I made a mistake and they have fixed everything for me! My fault and they helped me out! Thanks!
Kati
1/3/2008
this is great. my power scooter fits right on and it has freed me up to be able to go places by myself. I just put the scooter up the ramp, strap it in place, and I am off to the store! This was hassle free shopping and it was delivered in a timely manner. My husband a few bolts and I was good to go. Thanks a million and I will be sending my friends your way.
Lynn
1/3/2008
Wanted to drop you a note to tell you how pleased I was with your product (thanks). Your customer service is outstanding and communication can best described as exceptional. Excellent company to buy from, great people to work with, and truly world class customer service. Thanks so much (first time customer guaranteed to return)
Terry
1/3/2008
Great service. Answered all questions quickly and accurately. My second hitch in 3 years from Etrailer.
Basil
1/2/2008
Awesome experience, lightning fast.
Clay
1/2/2008
As usual, everything went well- placing the order to recieving the order in a timely manner. Love doing buisness with
John
1/1/2008
Simple, easy to find parts and the installation video was perfect. It let me know that I was purchasing exactly what I was looking for and I am sure will save me in installation time. Thank you etrailer.
John
12/31/2007
fast shipping very happy with hitch A+
Ken
12/31/2007
My online shopping with E-trailer has been a first class experience. There Site has tons of instructional info that helped me make the right choice in equipment for my towing needs. I will definetly be returning to E-trailer.
Mike
12/30/2007
Great Service, I got my order in about 2 days. I would highly recommend this company, and have already to a friend. Thanks for the great service.
Michael
12/29/2007
Super easy. Ordered items. Got them about 3 days later. WAY cheaper than my local guy. Very good fit. Will not go anywhere else when i need more trailer parts. Thank you, Mike
Mike
12/29/2007
Great price and fast shipping. Better price than local chain stores or auto parts stores.
Debra
12/28/2007
Superfast cross-border service. Highly recommended.
Fred
12/28/2007
Thank you very much for a great hitch. It took me only 30 minutes to put it on, and another 30 minutes to set-up the light connections...For an hours work, I saved over $350 by doing it myself.. Thanks again, Joe
Joseph
12/28/2007
Great products and pricing! I was very surprised to see how quickly my order was shipped and received. Great company to purchase from!
Michael
12/28/2007
I thought that your website is easy to use. Your shippment on the same day was excellent.
Keith
12/27/2007
I am impressed, less than 24 hours from order to delivery. usually takes 1-2 weeks to get items by UPS. this impressive.
Lonnie
12/27/2007
Easy site to navigate. Straight forward and fast check out process. Excellent communication in regards to order status and shipping info. Much better than I expected actually. An excellent purchase experience.
Shannon
12/27/2007
My son and I installed the trailer hitch in about an hour, because of the tight fit, but everything went pretty smooth. The price was only 137.00 for the same hitch […] quoted at 220.00. Shipping was quick and the personal response email to tell me that it was in stock and shipped was great to get. You guys ROCK!!! Keep up the great work. I WILL be purchasing from you again soon!
Lloyd
12/26/2007
Thank you for getting that out so incredibly fast.
Vernon
12/26/2007
Everything was great... Easy ordering, good prices, fast shipping and good support. Thanks
Bob
12/25/2007
Purchased a trailer hitch kit and ski carrier that I needed within 7 days. It only took 5 days and everything was received in good condition and the price I paid was the lowest I could find. Great buying experience. This the the second purchase from etrailer this year and I will look to etrailer.com the next time I need something for any of my vehicles.
Paul
12/25/2007
After looking at many trailer product retailers in Houston, I decided to give etrailer a try, as they were considerably more affordable than the many shops here locally. It was the best decision. etrailer was extremely easy to work with....great product.....great price....and fast deilvery. I highly recommend etrailer.
Al
12/24/2007
Ordered coupler that I couldnt find at any store in the area. Fast shipping and product was exactly as expected. I would highly recommend etrailer.
David
12/22/2007
The transaction was smooth and my husband loved the gift.
Lisa
12/22/2007
the process was easy and delivery was as scheduled on time. Thanks
Bruce
12/21/2007
Great prices, easy site to use...All high quality products that arrived very quickly. I will absolutely use etrailer again!
Chris
12/21/2007
My Xterra hitch came yesterday and I had it installed in an hour! You have an excellent website, great images and descriptions of the ACTUAL products, very good prices and fast shipping. Thanks.
Clive
12/21/2007
I have now order two separate times from Etrailer and both were shipped and delivered on time and quick. The items were exactly what I expected and appreciate the great service. I will always consider etrailer first when shopping for item I need that they carry. Thank you Marc
Marc
12/21/2007
Excellent order notification process. They tell you when they get your order, when it will be filled, when it will ship, when it ships. Solid.
Drew
12/20/2007
I just wanted to thank you for the quick service on my order. I ordered a hitch cover for my son on Tuesday and received it today in good shape for Christmas morning. Ill pass positive words along about your company. Thanks again, and Happy Holidays!
Joel
12/20/2007
wow! you guys are incredible. i guess this is why everyone on the Subaru forum recommends you. thank you so much for everything.
Vince
12/20/2007
dear all: got it today........very surprised and very appreciated. wow, such service, thanks & happy holidays ! you have made my wife very happy to have this in the back of her Liberty !
Bruce
12/19/2007
Very easy to install device, fast shipping, great tracking, highly recommend. Was able to share photos of installed device within an hour of the part being delivered!
Gene
12/19/2007
I would use your site everytime! Excellent experience and your folks know what they are talking about.
Jim
12/19/2007
I have purchased several trailer hitches from e-trailer, and each time the experience was the same. Top notch!! Easy ordering,on time shiping and arrival,and a precision instalation. Everything lined up and fit perfectly. By far the best online purchase I have made!!Many thanks to your professional staff!!
Stan
12/19/2007
Got everything. Should be a good Christmas for me. Thanks Great buying experience! Steve
Steve
12/19/2007
Thank You for the quick service!!
Darrel
12/18/2007
I am amazed how quickly it is for them to gather all of my items up and then ship only 2 hours I have ordered them. I have used eTrailer before in years past and have always been impressed with the cost and quality of what they provide.
Eric
12/18/2007
Good product. Good price. Quick shipment.
Barry
12/17/2007
I had been looking for the item I ordered for about 3 years, no one seemed able to help me in this area, so I took a long shot and went to Google and typed in the name of what I was looking for, and right away I found etrailer, I called the 800 number and the young lady that was on the phone to me was great, she handled my order with the best efficiency, and courtsey, told me when my order would be in and emailed me with shipping info. today I got the notice that my product has been sent to me, and it will be here within 4 days, even through this holiday season. I will be able to give the gift for Christmas, and I am so very happy with etrailer I will be using them again, I reccomend them to anyone who wants fast efficient service, this is a great company. Keep up the good work.
Karen
12/17/2007
I was very pleased with the ease of finding what I needed, the price and the ease of ordering.
Steven
12/17/2007
Response and tracking was quick and great to see. Good variety of products. Very pleased with this experience.
David
12/15/2007
The best hands down- I wish I would have found them years ago. Good products-Good people- Fast shipping- and best of all a QUALITY product- BUY LOTS John
John
12/15/2007
Excellent product selection, great prices, and outstanding service. Processing and shipping was super fast. I will definitely use etrailer again!
Adam
12/14/2007
Quick processing, and delivery. reasonably priced very satisfied
Bernie
12/14/2007
What a great company to do business with. User friendly ordering system, good follow-up and order tracking. Quality product. I have never had a trailer hitch that was so easy to install. Thanks for the great service. Bill
Bill
12/14/2007
This is my 2nd time buying a hitch here. Great bunch of people.Very helpful,quick shipping and best of all price just right.Would recommend them to every one. THANKS
Dana
12/14/2007
I have to say I was blown away when my parts arrived earlier today…Thanks again for a job done magnificantly.
Gene
12/14/2007
etrailer.com is the best online site I have ever dealt with. Your communications are nothing short of amazing, in both speed and clarity. Your products are great, reasonably priced, and shipping is extremely quick. I look forward to dealing with you in the future, as I have in the past. second time customer
Larry
12/14/2007
I ordered the Prodigy brake controler on Dec. 12 th and it was at my door on Dec. 14 th. Great job etrailer.com
Neil
12/14/2007
Wow. At the risk of sounding like a paid endorsement: service, shipping and communication were fantastic! Emails telling me it was in stock and that it was shipped. Kudos! Will definitely order next tow parts from eTrailer. Thanks.
Bob
12/13/2007
I was very pleased with the courtesy and the knowledge of the person we talked with. She handle our order in a very timely matter and did what she said she would do, which by the way is rare anymore
Debbie
12/13/2007
good items, good prices and good honest people. Very simple. thank you
Enrique
12/13/2007
WOW! Ordered at 5pm one afternoon and received shipping notice by 10:45 am the next morning. Great Customer Service!
Mark
12/13/2007
I havent received my order yet but my experience so far has been very positive. The prices were very competitive & have had prompt responses to my questions via e-mail & have been updated frequently about my order. Would highly recommend at this point.
Patricia
12/13/2007
Thanks for everything. For the moment I ordered the lighting kit youve provided status on my order via e-mails. You guys have a first class operation. No complaints here - - Merry Christmas and Happy New Year.
Ron
12/13/2007
Hitch is "under" my car already,and looks like was born together with my car. Thank You
Adolfas
12/12/2007
All items were packed very well and arrived quickly! Thank you!
Clifford
12/12/2007
Another good deal, will buy from again
Dan
12/12/2007
Great prices, great service! Ordered Friday night and received both orders Wednesday afternoon. Doesnt get much better than that!!!
Marion
12/12/2007
I just wanted to let you know that the hitch arrived safe and secure on Monday, and is now happily bolted to the bottom of my car. I will recommend etrailer.com without hesitation to anybody in the market for a hitch or any accessories.
Steve
12/12/2007
Shipping is super fast. I was so impress with the service. I will definitely shop here again. Thanks for great service.
Vince
12/12/2007
Dealing with E-Trailer is very smooth & very good value - these hitches are quite simple to install & they provide excellent advice, documentation & support - highly recommend them & will be sure to use them again in the future for my future vehicles.
Brent
12/11/2007
Couldnt be happier. Prompt courteous service and quick delivery.
Greg
12/11/2007
I purchased a hitch from your company before and had a good experience. That good experience is why I have purchased an additional hitch for my wife's new van. Thank you for your prompt attention to my order.
John
12/11/2007
Ordered a Clemson Hitch cover. It arrived very quickly and for the right price. I would reccommed this site to anyone in a heart beat
Lynn
12/11/2007
The transaction was fast. shipping was excellent. Some of the fastest. Product is of great quality. I would recommend this place to anybody. looking to buy from them again!
Richard
12/11/2007
I never leave feedback but in a situation like this it is very necessary! Not only did etrailer have the item I wanted for less than anywhere else I shopped, the shipping was extremely fast! I purchased the item on a Sunday night and it was here by Tuesday afternoon! A million thanks!
Robin
12/11/2007
Got it. Looks good. Thanks.
CJ
12/10/2007
This is my second order from etrailer.com. This is a good site and I recommend it -- but as a former Missouri resident, this is what I would expect!
Jimmie
12/10/2007
The product is great Hidden hitch class II receiver. Installation was easy on my Subaru Outback except for the charcoal canister bracket makes it tricky to position the hitch. eTrailer service was good. I would buy from them again
Leon
12/9/2007
Priced right and very fast shipping. Thank you for the great service and prompt shipping. The hitch went on in about a half hour as described. The dealer wanted $750 for this item when we bought our Honda. Your company is great and I will definitely buy from you guys again.
Barry
12/8/2007
I was having a hard time on my computer placing my order so I called and the person had my order on the way in minutes. She even made sure that I was ordering the correct parts.
Jerry
12/8/2007
I just wanted to express my satisfaction with your company. I ordered a $10 trailer adapter plus only $5 s&h online Tuesday afternoon. I received an order confirmation and then an order shipped confirmation within minutes of placing my order. On Thursday my order was delivered. I was totally surprised when I received it so quickly, and then again when I opened it. I was expecting an aftermarket low-end adapter. Instead I received a very high quality, name brand adapter complete with installation instructions and a catalog for future orders. What a super deal and outstanding customer service!! I have added your site to my favorites and will always check ETRAILER first when I need any trailer devices. Thanks again from a very happy customer. Youve treated a $10 customer like a millionaire!
Mike
12/7/2007
Delivery was AMAZINGLY FAST!!! The item was better than I expected!
Amber
12/6/2007
etrailer is fast, affordable and convenient way to shop. Received my order quicker than expected. I'd shop here again
Daniel
12/6/2007
Good experience all around. Good price, fast shipping, careful packaging, got the right items and the fit was good. I wrote for support and got a quick response that answered my questions exactly. These guys treated me right.
Randy
12/6/2007
No better place to purchase towing products. Very good info. and shipping.
Ray
12/6/2007
A painless process to place an order on line. Shipping was super quick and the order arrived in about 2 business days. I will definitely buy from etrailer again.
Eugene
12/5/2007
This was a great experience they are very customer service the best thank you.
John
12/5/2007
I had an excellent experience. Friendly customer service over the phone, easy ordering online and expedited the order to get it out the door quickly. I will definitely share the positive experience I had and would recommend it to friends and family. Great Job and Great Product!
Cory
12/4/2007
Fast shipments, items seem to always be in stock, best prices I have found and I do a lot of comparison shopping. Have recommended the site to many others.
Ken
12/4/2007
We are very happy. From placing the the order, To putting the hitch and bike rack on, which is very easy once you get the bolts loose on your own car The follow up e-mails the prompt shipping etc.This is an A+ all the way around.
Michael
12/4/2007
Wow, you guys are really on the ball. So far I'm very impressed.
Mike
12/4/2007
I regularly shop on-line and am singularly impressed with my experience with etrailer.com. Their customer and warehouse service was nothing short of phenomenal. I ordered on a weekend, was acknowledged immediately, was alerted of warehouse availability the next day, shipped the same day, and received on Wednesday. WOW!! It doesnt get any better than this.
Pete
12/4/2007
very fast delivery. very satified. thank you. will order again.
Rod
12/4/2007
Absolutely FANTASTIC!! Easy to navigate website. Order was processed shipped lightning fast. Thanks!!
Stephen
12/4/2007
Fast and easy website to use. Good service when called upon.
Adam
12/3/2007
Thanks for the prompt and professional service.
Bill
12/3/2007
Great experience! Fast shipment, arrived exactly as expected.
Jennifer
12/3/2007
Etrailer.com is a GREAT company to do business with. They have great prices, fast shipping and arrival time. I would definately do business with them again in the future. Customer service reps were very polite and considerate too. Thanks etrailer.com for a wonderful shopping experience. Will do business again soon.
Rene
12/2/2007
It was fast and easy. I ordered it online and the next day it was shipped. Great service, they keep you updated with every detail.
Tara
12/1/2007
It was easy to find what i was looking for, and cheaper than anyone else, overall it was a great experience and i will shop with you again
Timmy
12/1/2007
Really great response. The item was in distribution and shipped in one working day. This is my second order from them, Great Service.
Ed
11/30/2007
I would definitely shop at etrailer.com again for parts for my husbands truck. They kept me posted daily until my order shipped which was in one day. Thank you!
Tara
11/30/2007
Outstanding... quick response... Will use again and will tell other about you!!
Bob
11/29/2007
I've purchased from e-trailer on a number of occasions and always appreciated the wide selection of products from which to choose. Website is easy to use. Customer service was helpful and responsive to a self-induced order error - they corrected my oversight in seconds.
Clay
11/29/2007
I was concerned when I came to your web site to make this purchase because my husband always asks for guy stuff every year at Christmas. Since I usually have no idea of what it is that Im even ordering for him, if the process becomes at all difficult or confusing, I always stop and just get a gift card which I hate to do because I feel it is impersonal. This purchase however, was so simple that I even dared to venture into the deal/clearance section where I found an additional item that I had planned to order from a different web site for a cheaper price so I ordered that too! This was probably the easiest gift purchase I have made online this season!
Denise
11/29/2007
Received the wiring harness and worked like a charm. No problem with install to my 08 Tacoma. Appreciate the good equipment and service.
Larry
11/29/2007
The service was excellent, I even recieved the order a day early…I will buy again from this company. Thanks, Ryan
Ryan
11/29/2007
Best prices on the net and great service!
Adam
11/28/2007
This is one of the best web sites i have bought anything from. My salesperson was extremely helpful. i will buy from this site again.
Dawn
11/28/2007
Super service! Thank you.
Joan
11/28/2007
Thank you. It has always been a pleasure to deal with your company. You and the other reps are knowledgeable or able to obtain an answer to my questions, and have always been extremely courteous. You all are to be commended
Bruce
11/27/2007
very prompt shipping...great prices...will do more business with you as the need arises....thanks, Nancy
Nancy
11/27/2007
Etrailer in my opinion has the best prices for all types of trailer & truck parts. Their excellent customer service was prompt in shipping to Canada, tracking of shipment was very precise & even the replacement of an item that was damaged by the shipper. I will use them for all my trailer & truck parts purchases.
Neil
11/27/2007
Fair pricing & great service with quick delivery.
Steve
11/27/2007
The Experience Has Been Great.The People I Have Spoken To Have Answered Any Questions I may have had. I have Nothing But positive Thoughts About The Company. I Will Purchase again!!!!!!!
James
11/26/2007
Shipped fast, took awhile to receive because of Thanksgiving. I still give them 5 Stars
Scott
11/26/2007
Order arrived in excellent condition. Exactly what I had hoped for. My Mitsubishi Mirage doesnt have a trunk light. I was able to retro-fit and tie in the license plate lights. I now have trunk lights. Many thanks.
William
11/26/2007
I love etrailer, period. They always have what I want and at the best prices on the web! Fast shipping and good communication. Your the best, etrailer!
Tom
11/24/2007
I ordered a Tekonsha Prodigy brake controller on thanksgiving morning and the next day I was informed that it was already shipped. great job , I will order from etrailer again
David
11/23/2007
Easy place to shop. Fast delivery and great products. Very happy with my purchase.
Ed
11/22/2007
Fast shipping and good buyer communication. I would reccomend this retailer.
Bryan
11/21/2007
Superb transaction from start to finish. Received parts in only two days. Would deal with them again any day!
Corey
11/21/2007
Incredibly fast service. Product excellent, fit vehicle perfectly.
Peter
11/21/2007
This is unreal I recived my wiring harness in less than 48 of making the order. I ordered 11-19-2007 at 4pm received 11-21-2007 3pm. Thank you so much and you can count on more orders from me in the future and I am telling my friends.
Richard
11/21/2007
I had a very good experience in my first time dealing with etrailer. I only waited this long to let you know because I needed to get the hitch i purchased installed and didnt want to jinx it. You guys are great in every respect. I bought the AUDI Q7 truck, the dealer price for the trailer hitch was $872.00 not incl. installation your price was $168. FANTASTIC! Then your shipping is phenomenal - it got to me quickly within a week... I will definately use etrailer in the future and recomend it to everyone i know. Thanks A satisfied customer
Tom
11/21/2007
I think etrailer.com is great. The prices are lower. I placed my order online at night and it was shipped the next day. Two days later I received my order. THANK YOU
Jim
11/20/2007
I was able to find what I wanted fast & it was shipped the same day. Im very pleased with the service.
Maxine
11/20/2007
James, Awesome, I really appreciate the effort as a 1st time customer and the fast response and service you provided I will be back. Thank You, Bill
Bill
11/19/2007
I am very happy with the service I received at etrailer. The sales representative was very friendly. My order was processed immediately and I received the item I ordered two days later.
Carol
11/19/2007
I'll never travel all over town looking from one dealer to another just to find out the items I need are not in stock. ETrailer had it stock and shipped the same day!! Thanks!!
John
11/19/2007
Thanks. I've been very impressed with your service.
Terence
11/19/2007
Great ordering experience. Very professional and supplied me with all the information I needed as to availablity before placing my order.
Wayne
11/19/2007
I can't believe that you have shipped my order already on a Saturday, you should be home watching football.
Charles
11/17/2007
My hitch arrived so quickly I was shocked. It was also in perfect condition. Great job!!
Dave
11/17/2007
I am so impressed with the service I get online with etrailer.com FAST! Friendly! and Affordable. Thank you for GREAT SERVICE! That is why I keep coming back
Jackie
11/17/2007
Wow! What fast delivery. I bought the best hitch for the lowest price I could find online and still got even better shipping charges! The local stores couldn't do it for this price. Thanks!
Cecilie
11/16/2007
You probably don't get this too often but The hitch came ready to install. It took me about 20 minutes did this while holding a flashlight and a wrench. It fits like a glove and looks great. Thank you for your promptness, quality and ease of service. Even the packaging was great. You folks do a good job! Trust me. I'm an Engineer for Hyundai and pay attention to the details and you folks do!
Donald
11/16/2007
I enjoyed doing business with you. The delivery was quick. The item was described accurately and works well on my truck/trailer rig.
Emmy
11/16/2007
Just wanted to say thanks for the fast shipment. E-trailer was the best price and best shipping I have had in a long time. I will definitely tell all my friends to shop with you. The hitch and wiring went on with no problem. Paul
Paul
11/16/2007
recieved hitch weds thank you for speedy delivery
Bob
11/15/2007
I happened across etrailer via a Google search. Bought a hitch. It arrived almost before I hit the send key. So, when I needed a brake controller here I am. Same deal fast, fair efficient. Thank You
Fred
11/15/2007
Great experience. Ordering was smooth. Shipped same day though it was after 3pm. Product as advertised - very happy. Will buy from e-trailer any for all my towing/trailer needs. Thank you.
Jon
11/15/2007
Excellent service. Bought twice within two weeks, each time on sunday night. Recieved items on Wednesday
Larry
11/15/2007
I received the trailer hitch. I have installed it and love it. Thanks a lot
Laura
11/15/2007
Amazingly fast service.
Fred
11/14/2007
I have made purchases with etrailer on several occasions and I have always found their service, shipping, and communication second to none. They have agreat inventory of hard to find items so they equip themselves very well to handle all your trailer and towing needs. I highly recommend etrailer and will continue to use them in the future. Thanks and keep up the great work!!!!
Kerry
11/14/2007
Overall excellent service. Price was right, shipping was fast, and the products were as advertised. Two minor quibbles: Packaging could have been better as the hitch arrived with one end poking out of the box. No significant damage though. Also, the installation time estimate 30 minutes was a little optimistic unless you have air-tools. Took me about 90 minutes doing it alone on the ground. The directions were clear and correct.
Alex
11/13/2007
Hey, this was a super great experience finding both the hitch and wiring harness together at a super buy. Thanks, it was a pleasure
Herbert
11/13/2007
I continue to buy from you guys because of the outsanding service - nice work! Jim
Jim
11/13/2007
Speedy filling the order.
Ken
11/13/2007
Great. Fast service. UPS stinks. Left package in someone elses carport.
Ray
11/13/2007
The experience shopping on line with etrailer was fast easy and the rep was very helpful . I will recommend you to my friends.Thanks
Charles
11/12/2007
I bought a drawbar hitch for my husband as a birthday gift. The site was easy to navigate, the pacakage came quickly
Julie
11/12/2007
Ordered hitch 13044 for Jeep Liberty and recd in 48 hours. Hitch fit perfect and installed in less then 30min. This is a good quality hitch and it is hidden behind bumper cover on the Liberty. Thanks etrailer.
Al
11/11/2007
Found what I wanted at a good price, called and all questions were answered ordered and was at my door in 3 business days, just as promised. High marks for quality and service.
Dave
11/11/2007
Extremely pleased with purchase. Instructions were clear, website video was very helpful. Elongating the bolt hole was the only difficult/time consuming facet. Would recommend etrailer to others.
Eric
11/10/2007
Received the hitch for our Subaru yesterday, put it on this morning..Could not believe how simple the installation was, and how everything fell into place. Quality product and great service....Thanks, Gary
Gary
11/10/2007
I recently purchased a trailer hitch for my Jeep. I was very pleased with the entire experience. The website was very easy to use. Communications were prompt and very professional. The hitch was packaged wonderfully and arrived in record time without so much as a scuff. Installation was just as easy as their instructions stated. I would gladly recommend shopping with etrailer.com!
Michele
11/10/2007
Very helpful people. Answered all my questions & made it a point to be certain of what I needed & wanted. I will definately do business with etrailer again. Thanks!!
Paul
11/10/2007
Excellent service, shipping and honoring warranty.
William
11/9/2007
Order was received in good order and very timely. Nice doing business with you. Thanks.
Jack
11/8/2007
Have never seen such quality and efficency from an online company or any company that is. Within a hour of ordering my product i had a tracking number from UPS and within 36 hours it was sitting on my front porch. When I opened the box the product was in perfect condition and all the hardware was there. I feel safe ordering from this company and will again. Thank you
Matthew
11/8/2007
I have not received by package but it has only been 24 hours since I ordered it. Have not received my package but it has only been 24 hours since I ordered it. My ordering experience was easy and I don’t forsee any problems in receiving it. It was really nice to be able to order this instead of shopping in the stores. The woman that took my information over the phone was very helpful and considerate. Thankyou for this service. Hope to do business with you again.
Catherine
11/7/2007
Order shipped the same day. Thats service.
John
11/5/2007
You guys rock! It wasn't more than a few hours since my order was placed.
Pavel
11/5/2007
I've purchased 2 hitches in the past 2 years. Each time, very fast service, great price, and everything shows-up in the box.
Oliver
11/4/2007
WOW!!!!!! great fast service ordered on sunday package arrived on friday,every thing was there, looking forward to next purchase. Thanks
Ralph
11/4/2007
etrailer proved to be easy to work with, quick to ship and with competitive pricing. I'd recomend them to anyone.
Frank
11/3/2007
Fantastic, fast and fits phenomenally!
Pete
11/3/2007
One of the best online shopping experiences I have had. Great service!
Rob
11/3/2007
wow! i was worried a little from some of the mixed feed backs, but my order shiped fast. There was one small missing item. A quick email and it was on its way. Prices were the best i could find
Zach
11/3/2007
Employees were a great help in making my decision on which cargo carrier to order and I was amazed at how fast I received the item, would order from them again
Benny
11/2/2007
Wow, so simple to order and so fast to deliver. Product looks even better than web picture. Took no more than 5 minutes to fit. Thanks a lot. Quality service.
John
11/2/2007
Lady who I placed my order with was very pleasant and very efficient. She said my order would more than likely go out that same day and I would receive it in 2/3 days and I did. Great service great people to do business with.
Phil
11/2/2007
Great purchase. I will buy here again.
Randy
11/2/2007
My order arrived Thursday at 9:00 am and is already installed. I am very pleased with your prompt service and more impressed that it installed as easily as advertised. Will definitely recommend your company to anyone who needs trailer hitches and accessories. Thanks for the great service and merchandise.
Monty
11/1/2007
The whole buying experience with your company was great! Thanks
Bobby
10/31/2007
Great to do deal with, fast shipping very fast. Items as described, I'LL BE BACH.
Doug
10/31/2007
Great pricing and A very good deal on shipping rates
Robbin
10/31/2007
Fast shipping and straight forward installation. Thanks!
Daniel
10/30/2007
Fantastic! I am blown away by the extra speedy delivery. I expected to wait about two weeks to receive my order and it was here on the 4th day! Your site is very user friendly and your shipping and tracking system are the best. I usually dont send comments, but youve done such a wonderful job.
Karen
10/30/2007
I have bought several hitches, adapters, & receivers from e-trailer. I have never had a complaint about their products or their response. They have always been very quick to respond to questions and in the delivery of products. I wish all the vendors I deal with had the customer service attitude that e-trailer has
Ralph
10/30/2007
I received the trailer hitch right on time and installed it yesterday. Easy installation. Thanks
Ralph
10/30/2007
Thanks for the fast service!
Steve
10/30/2007
super job all around- very quick shipping, excellent communication, really good price thanks Bill
Bill
10/29/2007
My third purchase, fast shipping, best prices great slection.
Greg
10/29/2007
Thanks! You guys just might have the best customer service on the web!
Kim
10/29/2007
wire harness for 2007 pontiac torrent worked fine thank you glen.
Glen
10/28/2007
Just a note to say thanks, I got my drawtight hitch in 4 days, and Iwas able to install it on my 2007 F-150 in 35 min with a little help from my wife. Thank you Jim
Jim
10/28/2007
I bought a brake controller and the parts for a 7 pin wiring harness. You were the best price I could find and the directions on your website were even better than those the manufacturer of the parts had. It was great to have a project finally go in as easy as promised. Thanks
Michael
10/27/2007
Received the hitch super fast, in perfect codition with clear instructions. Installed in under 45 min, with no problems. Definitly will buy from you again. Thanks
Richard
10/27/2007
received my strait line hitch system and have it on. did the fine tuning this morning and went for a drive. seems like its going to do everything the company professes. thank you for your prompt shipping and fair price.
Ron
10/27/2007
The price was right, competitive with other sites, had a good selection of hitches and accessories. Package arrived on time and with all contents. The hitch and lighting harness were in excellent condition. There were directions and installation was moderate because I was working with hand tools under the car. Its on now and looks great. I would not hesitate to purchase from this company again
Don
10/26/2007
What took so long? I made the order an hour ago. Great service you guys have. Thanks and I'll be back. Mike
Mike
10/26/2007
Very satisfied with yor customer service. Keep it up, you will here from me again. Will recommend your company. Thanks again. Omar
Omar
10/26/2007
The best service I've experienced ordering online. Very quick shipping! etrailer.com knows customer service. Thanks
Frank
10/24/2007
The hitch that I bought from etrailer was PERFECT. The bolt holes matched, the hitch is truly hidden. The wiring for the trailer was equally great. The instructions were clear and easily followed and the trailerlights worked perfectly. etrailer, youre great!
H.C.
10/24/2007
Great, you guys are quick! Have a good one.
Kyle
10/24/2007
Excellent service!! Ordered in the afternoon and received next day with regular UPS. Will install today!
Sam
10/24/2007
The […] shipping was fast. Thanks!
Benjamin
10/22/2007
Bought a hitch assembly for my Xterra. Great price, quick hassle free transaction and delivery. - John
John
10/22/2007
Rather incredible experience. Heres my experience with etrailers: 1 Found what I was looking for online...had a question and got it answered by the 800 number...then ordered from the customer service rep, but could have done it online. 1 Had exactly what I was looking for. […] and a big local trailer company didnt have the piece and tried to sell me something else 2 Price was excellent. Whatever the markup is, it is fair....even with the shipping cost I paid less that 1/3rd of the cost of similar stuff at the local dealers. 3 Shipped same day and received it in two days. Excellent company all round
John
10/22/2007
I ordered a wiring harness for a Toyota Tacoma and some other accessories. Order confirmation, UPS tracking and delivery were all quick and accurate. The installation took about 45 minutes. Normally it would have taken around 30 minutes, but I was extra careful with the new truck. I am very happy with both the product and the service.
Paul
10/22/2007
Product quality, shipping, instructions, everything was 1st class and the prices were as good or better than others! Thanks etrailer, I am definately a satisfied customer and WILL buy from you again! Larry
Larry
10/20/2007
This was a GREAT birthday surprise for my husband! I printed out the order confirmation page and put it in his birthday card. We are looking forward to receiving and installing this hitch as it will make our camping trips easier. (Trust me - we go camping A LOT!) Thanks again and have a great day! =) Bonnie
Bonnie
10/19/2007
I find the selection, service and prices on etrailer to be excellent. When I need these types of products I dont bother looking at other vendors anymore, I just log onto etrailer and get what I need. Thanks etrailer - keep it up. Doug
Douglas
10/19/2007
great company. great products. conveniant available by phone and the internet. i amm 92 years old and do business with out a hitch.
George
10/19/2007
AMAZING!!!!!!!!!! The hitch arrived TODAY. Ordered Thursday, Arrived Friday! OUTSTANDING The fastest delivery I have even seen. I now have something to do tomorrow. This is my 2nd hitch from etrailer.com and you guys are AMAZING. Thank you, Robert
Robert
10/19/2007
Once I found the site, everything went smoothly and efficiently.
Carlton
10/18/2007
Wow.........FAST. Thanks!!!!
Jeff
10/18/2007
WOW! That had to be the best shopping experience ever online! Easy to use and thorough site, good prices, great communications on shipping and viola! A week later and Im looking at my installed hitch and rack. Unbelievable. Thanks!
Rick
10/18/2007
Etrailer.com is an outstanding company to do business with. Courteous Customer Service and prompt shipping! I would recommend this company to anyone!
Steve
10/18/2007
Great service!!! Arrived in two days, installed in 15 minutes and fit perfectly. Highly recommend & will shop here again!
Doug
10/17/2007
This is my 2nd buy form etrailer.com The first went soooo good that I made this #2 buy. your products so far are high grade stuff. that has gotten me good remarks. I got a hidden hitch. roof rack Rolla w/ extension. The service is right on the mark, THANK YOU
Ford
10/17/2007
This was amazing. I got on the internet and placed my order for a hitch and bike rack at 4PM. […] UPS delivered both items at 1:30PM the NEXT DAY. I had them both installed by 4PM. 24 hours from placing my order to being installed on my SUV!!!The best .com store I ever did business with in my life!!!
Greg
10/17/2007
Great product and great service. Thank you.
Mark
10/17/2007
I couldn't believe my package could arrive so quickly. Im very satisfied with how my order was handled! Thanks, Mike
Mike
10/17/2007
Great products, great pricing and quick shipping. This is my 2nd purchase from etrailer, 100 satisfaction
Pat
10/17/2007
i was pleased with the mirrors
Lamar
10/16/2007
I used the on line system to place the order but also had to call in for more information on the products. They were most helpful on the phone and the time to shipping was unbelievable. I will deal here again. Thanks, John
John
10/15/2007
Lightning fast shipping to Canada. Great products at reasonable prices. Great service, also. Many thanks.
Keith
10/15/2007
Great experience. Fast service and shipping. Item was ship next day after order placed. Certainly i will do business in the future with etrailer.com
Miguel
10/15/2007
Very broad selection and outstanding service.
Mike
10/15/2007
Thank you very much for your efficient service. I received the item yesterday.
Dolores
10/13/2007
etrailer .com - what a painless experience dealing with this company. My order was in stock and shipped out the same day - thank you etrailer.com
Jake
10/12/2007
Fast shipping. Easy purchase. Lowest prices on the net, as well as cheap shipping cost.
Jeff
10/12/2007
Perfect. Good price. Easy order. Great correspondence. Super fast delivery. This is where my future hitch related parts will come from.
Randy
10/12/2007
I would rate these folks 10 out of 10. Quick shipping, accurate products. Very good customer service and great web site. I'll be back!
Steve
10/12/2007
I ordered a very hard to find front receiver hitch for my 2007 Jeep Wrangler X from etrailer. The price was FANTASTIC, and the shipping was super fast. You guys really know how to serve your customers. I am a very satisfied customer... Ill certainly be back and will be sure to refer all of my friends to etrailer. THANKS.
John
10/11/2007
The product I bought is great. It was Trailer Hitch Step with LED Brake and Tail Light . I would buy off of e-trailer again.
Ed
10/10/2007
I ordered the hidden hitch for my jeep and a 10foot cable with a lock. I ordered it one day and it was here in just a few more. Great service and a quality product. Thank you
Ernie
10/10/2007
Just wanted to let you folks know how great your product, price AND service are! I received my hitch and wiring harness ONLY 2 days after ordering on your site. The directions that came with both made installation a snap. Your pricing was cheaper than any of the local hitch shops! THANKS a bunch. Ill be sending everyone who needs a hitch your way!
Michael
10/10/2007
Excellent service. fast shipping.
Nikki
10/10/2007
...This is my second purchase from e trailer, it wont be the last.
Bill
10/9/2007
great service, Web site was very easy to use, and all my stuff got here very quickly even though I used regular ground UPS. Prices were very competitive. Overall you get a 10 out of 10. I will order from you again
Warren
10/9/2007
Ordered a hitch on Monday, came on Thursday. Installed it in an hour on Sunday. Saved $850 off a Acura factory hitch! Fit like a glove. Directions were perfect. Price, quality, delivery, an awsome experience. Thanks.
Dana
10/8/2007
Very efficient and prompt service. Shipping was very fast, and I was notified as it progressed. Thank you
George
10/8/2007
Great service & thanks for the follow up.
James A.
10/8/2007
Exact item we needed to make a 2 receiver into a smaller to put a bike rack on two of our trucks!
Marilyn
10/7/2007
Best service Ive had ordering on line. I appreciate your fine service and will certainly be ordering again.
Al
10/6/2007
The hitch fit perfectly! I would advise other customers to be sure that the threads on the weld bolts on their vehicles are clean and ready to accept the bolts provided.
Bob
10/6/2007
Good products,good price, awsome service, Will use again for future purchases.
Jay
10/6/2007
Great service and communication with the purchase. Box was slightly damaged, but product was fine and has been installed to great satisfaction.
Jeff
10/6/2007
Very pleased with hitch, wiring and hitch attachment. Shipment arrived in about 5 days. Each of the 3 items had good instructions. When I had a problem dropping the exhaust muffler I checked etrailers internet site and there was a video under FAQ. Everything else was relatively easy. My skill level is about a 5 out of 10 and I completed the installation in about 3 hours. I feel comfortable recommending etrailer.
Peter
10/6/2007
I would gladly shop etrailer again this is my second hitch from them they have earned my business. I look forward to them serving my future needs.
Doug
10/5/2007
Everything arrived in three days and I got the hitch put on and it looks good. I appreciate the fast service!! It was a pleasure working with your company.
John
10/5/2007
Great communication. Fast friendly service. Low prices, and great merchandise
Mark
10/5/2007
Items ship quickly, arrive safely, and are always as advertised. Great place to do business. Thank you
Daniel
10/4/2007
Simply GREAT. After going to 2 local auto parts stores and a trailer supply store and getting nowhere finding the parts I need, I found etrailer. Within 5 minutes I had the parts on order and in my hands in a few days. I know I saved a bunch of money too.
Frank
10/4/2007
I had a good experience with etrailer good service good price fast shipping and a good product
Jason
10/4/2007
Great service and fast shipment.
Rick
10/4/2007
LED lights exactly as I expected and delivered in average time. I plan to buy more.
David
10/3/2007
Your quick responses are why I buy all of the stuff I can from you. Thanks alot.
Duncan
10/3/2007
eTrailer has been a pleasure to deal with. I've ordered on two different occasions phone & online and each time the order was filled correctly and delivered promptly. When I called in the person answering the phone was very helpful and informative in making product recommendations to help me in placing my order. The installation was a snap. I have gone to […] in the past to have them install hitches in the past on some of previous cars. But, after doing this one in less than 15 minutes I only had to screw in 4 bolts I will never pay waste that kind of money again by using eTrailer. You saved me around $150. Thank you
Gary
10/3/2007
Some of the best service I hage seen in a long time. Delivery went out the next day and when I needed info the nice ladies helped me and I got a return call from a technician within an hour that was very courteous. Thank Gayle
Gayle
10/3/2007
Ordered a hitch and bike rack on Saturday night and received both items on Tuesday! The instructions were simple to follow and I installed the hitch the next day. Awesome, I'll be back again!
Gerry
10/3/2007
Very quick response and delivery!
Jodi
10/3/2007
Waiting for shipment to arrive. Ordering process and shipping/tracking follow-up from etrailer.com has been excellent. Looking forward to installing a great product from a first class, customer friendly company. Thanks etrailer.com.
Kevin
10/3/2007
This has been the best on-line shopping experience that I have ever had. The staff are helpful, and everything was easy to do thanks to a great web site.
Lynn
10/3/2007
Etrailer is the BEST online store Ive ever used!! Where other places seem to take forever to send there products out, Etrailer is right on top of it and they get there products out fast. You have my business and Im telling everyone about how great of a company Etrailer is!! Thanks!!!!!
Walter
10/3/2007
Ordered the hitch and light connector for an 06 Santa Fe. Received the components in a timely fashion. Installation of both the hitch and the light connector took only a couple of hours. The hardest part was disconnecting the muffler rubber mounts to install the hitch, and pulling out the clips on the carpeting to get inside to make the electrical connections. Thanks.
Bill
10/2/2007
Excellent customer service and the fast shipping. You made me a believer. Thnak you!
Douglas
10/2/2007
Fast shipping and great communication. Never had to wonder about my items delivery. Three confirmation e-mails stating the process of my order. Couldnt ask for more.
Mike
10/2/2007
First class, As described,shipped quickly, great prices, Buy here !!!
Phil
10/2/2007
What a pleasant experience, quality product, fair price, excellent communication and prompt shipping. thank you.
Sid
10/2/2007
doing a great job, my second order.
Alexandre
10/1/2007
Placed my order Tuesday, recieved my hitch and wiring harness Friday. All parts were correct as ordered. Great service, I am very satisfied. Thanks
Bob
10/1/2007
This is the second item we have ordered from etrailer and the service is awsome. Thank You!!!!!!!!
Eric
10/1/2007
The hitch was correct, all the parts were there, and it arrived a lot sooner then I thought it would. Thanks for the great service.
Tom
10/1/2007
Great selection, information and FAST shipping. Installation was a snap.
Bryan
9/28/2007
What good service! Thank you for providing excatly what you promised. I am a satisified customer, that has a new 5th wheel hitch that was sold and shipped at the best price possible. Ill be doing more shopping with etrailer.com!
Ed
9/28/2007
Excellent web site. clear and easy to read and navigate. Prices very reasonable. I definitely reccommend this site and Etrailer.
Gary
9/28/2007
Good prices and really low shipping costs.Hitch was here in just a couple days.I had a question and they called me back when they said they would and answered my question.I will deal here again when I need another hitch.
Rick
9/28/2007
I do a lot of internet shoping and my experience with E-trailer has been very positive - To them you are truly a customer and get this - when you call them - you get a real warm person to help - A great company would recomend them to anyone
Paul
9/26/2007
Quick - easy - very good.
Susan
9/26/2007
I ordered a trailer hitch and a bike rack carrier the order was shipped with in three days. To put the hitch on only took about 30 mins. only had to drill two 1/2 holes. fit like a glove.
John
9/25/2007
Fast shipping, product was as advertised at a good price. Definitely would buy here again.
Richard
9/25/2007
Holy smokes - you guys are fast. Thanks Shaun
Shaun
9/25/2007
Excellent
Veli
9/25/2007
This morning this order arrived and I just finished installing ! Just perfect thank you
Hans
9/24/2007
Y'all are first class :)
Michael
9/24/2007
Excellent product, exactly as described
Mitch
9/24/2007
The order was easy to do and it came very quick and was all I had expected. Thank you. I would order again.
William
9/24/2007
I just wanted to say, you guys are awesome. I ordered a 5th wheel hitch. Received it, but was missing the hardware. I contacted you about it, and you sent me replacement hardware immediately. Thanks for all you've done Bruce
Bruce
9/22/2007
My husband was thrilled with his new Ford hitch cover. Thanks for making everything so easy!
Jody
9/22/2007
Nothing available in area [100 mi] ordered on a Saturday and received via Ups 3day with time to spare to make my moving date. Recd Thurs am after order. thanks, I live in remote area and appreciate service,
Judith
9/22/2007
Great service, very helpful after the purchase. I fully recommend to anyone.
Charles
9/21/2007
Excellent service both on the phone asking for information and the web. Look forward to recieving the item.... Thanks
Donald
9/21/2007
Outstanding shopping experience! I never realized how complicated buying a ballmount and towing equipment could be. I called for help, and I was carefully walked through all of the complexities. My order was shipped the same day! I highly recommend eTrailer, and I plan to buy all my towing products from them.
James
9/21/2007
Thank you, and everyone at etrailer.com, for the great customer service I received. I got friendly technical advice before my purchase, my order was processed immediately, and the shipment arrived on my door in just a couple of days. Thanks again, and keep up the good work.
Nick
9/21/2007
Excellent site! Intuitive! Informative!
Joseph
9/20/2007
I recieved my order on monday and thought, That came pretty darn fast. Thanks for everything !!!
Steve
9/20/2007
It was a pleasure doing business with etrailer.com! They went out of their way to make sure my order was successful... Great customer service!
Wendy
9/20/2007
I thought that the web site for etrailer was very well formatted to find what I wanted and I would recommend etrailer to everyone I know they were very prompt in their shipping and answering any and all my questions
Brandon
9/19/2007
Excellent price for the product. You were one of the only companies to have this part, as […] and […] could not get a hold of the correct part as I ordered twice from both. Excellent feedback once shipped. Thanks for everything.
Dana
9/19/2007
Fast Easy Cheap!! What more can you ask for?
James
9/19/2007
I was able to find exactly what I was looking for, with awesome descriptions of the merchandise. The order, check-out and payment processes were super easy and the shipping was smokin fast. I ordered my stuff on Sunday and it arrived on Wednesday. By dinner time it was installed. The next time I need a trailer hitch or accessories, Im coming to E-trailer.com. Thanks so much for a painless online purchase. James
James
9/19/2007
Got my hitch for my 98 Saab 900SE in the mail today and had it installed in about 20 minutes. The hitch was very well made and fit perfectly. The only difficult part of the installation was getting the bolts into the holes in the car because they are hard to reach. I found that hot gluing the bolts to a wire coat hanger allowed for much easier installation. This was a very well made product with great shipping. I highly recommend e-trailer. A+
Robert
9/19/2007
The bike rack went together with ease. Everything was in the box,no missing parts. It was very stable on my first trip with it.Works well with womens bikes also. Delivery was prompt with no mishaps. Good job
Scott
9/19/2007
After hunting through many dealships trying to find the wire harness I need for a new vehicle after finding one found the price to be $125.00 I stumbled across etrailer on the net and lo and behold found what needed for less than half the price of the dealers list. Thank you etrailer!!!!
Dan
9/18/2007
Last year I'd purchased a Curt hitch and wiring harness from etrailer. Liked the price, service and product so well I'm back this year for another hitch and harness for another truck. Highly recommend etrailer.com and Curt products.
Rod
9/18/2007
Incredibly fast shipping. Hitch and wiring assembly took about an hour to install with NO drilling. Couldn't have been any easier! Thank you very much for the great service.
Ray
9/17/2007
Best price, name brand products, fast and free shipping, how can you go wrong. I received the product at my door in three days. Etrailers prices are by far the best. Thanks again.
Dan
9/16/2007
Just wanted to complement etrailer regarding the perfect glove fit of the trailer hitch that I purchased from you for my Chrysler 300C. I must admit that 30 minute install time seems fast. I guess Im a bit rusting when it comes to mechanical ability because it took me slighter more than 2 hours to install it. No matter, Im still a happy camper. Thanks etrailer.
Gerry
9/16/2007
Got the package and installed in about 20 minutes. Went on better than I expected and was happy they sent the spring bolt puller to pull the bolts through. Very happy with the product.
Bob
9/14/2007
This is my third time ordering from etrailer. I have always received the correct part at a good price with speedy delivery. I would highly recommend etrailer.
James
9/14/2007
quick shipping, great service, glad I found you. Thanks, Mark
Mark
9/14/2007
I don't know where a person could get better service than from you guys!!! I ordered a brake controller and a hitch. Both were delivered in a couple of days. I will definately order from you again. Just wanted to say thanks for the awsome service!! You guys are great!!
Scott
9/14/2007
I think you have a great service here. I have had a [heck] of a time finding parts specific for my dakota locally. Great job!
Tim
9/14/2007
I am very pleased with the quick response and shipping of my order. I will not hesitate to use etrailer.com again.
Doug
9/13/2007
Just wanted to give you a pat on the back, and an atta boy or girl as applies. I recieved my order yesterday and have installed and used my new hitchand bike carrier. all fit and works well.
James
9/13/2007
This is a great site with a broad selection of trailer equipment. I particularly liked the online availability of installation instructions for trailer hitches. Great website interface, very simple. I would recommend this site to others.
Evan
9/12/2007
Great website, loads of good stuff at great prices. Had to call and place my order. Great service, very quick. My order shipped same day. Thanks etrailer
Johnny
9/12/2007
WOW! great prices and fast shipping
Joseph
9/12/2007
Exceptional high quality professional service. Extremely helpful in solving my particular prolem. Outstanding.
Al
9/11/2007
I have purchased equipment from Etrailer several times. Each time, Ive received high quality equipment at very reasonable prices. Items are shipped very quickly. I highly recommend this business!
Allan
9/11/2007
The item was easily found on the website and was very promptly shipped. You have been very good to keep me informed about status of order. Thanks.
Buddie
9/11/2007
I was pleased with the description of the item. I am definitely pleased with how fast it is getting to me.
Donna
9/11/2007
Extremely quick turnaround. Was shipped within hours of buying.
J. D.
9/11/2007
Excellent quality Website customer service guarantees Have recomended website to our car dealership in Aitkin Mn GM and also to our friends. Thank you
Rick
9/11/2007
Shipped and arrived amazingly fast. Installed with supplied instructions in less than one hour. Thanks for your excellent products and service!
George
9/10/2007
I recently purchased a Hidden Hitch and accessories for my 1999 Honda Odyssey. Delivery was prompt and everythig arrived without damage. Eventhough the install time was only estimated to be 30 minutes, I was expecting problems due to the age of the vehicle, the need to temporarly the exhaust pipe, and concern about trying to align the holes in the hitch with the holes in the frame. I was really surprised how easily the hitch installed. Dropping and reinstalling the exhaust pipe was no problem and the holes in the hitch lined up perfectly with the holes in the frame. The only problem I encountered was the threaded holes in the frame being so badly filled with 8 years of road crud that the mounting bolts could not even be started in the threads. The problem was solved by running a tap, purchased from a local machine tool supply house, through the holes to clean out the crud. Once the hoels were cleaned out, the hitch was easy to install, everything lined up well, and it probably could have been done in 30 minutes. Since metric taps of the size and fine thread pitch required are not normally available at home centers, etc., you might want to consider offering them for sale to customers. The one I purchased was about $11.00 and made the job so much easier, it was well worth the extra cost. Thanks for the great products and excellent service
John
9/10/2007
I haad a great experience. the web site was very easy to use. everything I ordered was in stock and arrive in a timly manner. great instructions included with the hitch & wiring kit. keep up the good work sam
Sam
9/10/2007
Your telephone representatives were excellent. I had several questions and both the sales people that I spoke with took there time and made sure I got the right answer for my specific towing situation. They handled my order personally and ensured that it shipped as soon as possible. I will definitely use etrailer for future purchases.
Warren
9/10/2007
Great price, fast and user friendly ordering service, well informed on when my order will be ship
Arnold
9/9/2007
It arrived and I installed it just like the instructions said I could. I couldn't be happier. Thank you
Bill
9/9/2007
Received hitch # 65022. Installed and fit perfect. Recommend this hitch for an early 99 F-350.
Ed
9/8/2007
Thank you, this is my 3rd order and you guys are the cheapest!
Mark
9/8/2007
You may or may not find a cheaper price on the internet. But you will not find better service. Third hitch I have ordered from e-trailer.com the past five years. Always prompt shipping, e-mail notifications during the order/ship process and have received exactly what I have ordered. I have recommended this site to many friends in the past and will continue to do so. In this age of questionable customer service, its nice to see a merchant that still truly believes that the customer comes first!
Rick.
9/7/2007
I spent two days looking at dozens of websites for trailer info, hitches and parts. Wasted many hours as all I needed was at your site which was excellent to navigate, informative and the best overall pricing and shipping. Just placed my order and am looking forward to many future purchases.
Shaun
9/7/2007
Thank you for the fast service. Your web site is very impressive. The fast service and great communication provided by etrailer was second to none. They processed my order immediately and shipped it out in less than 24 hours. I will definitely buy from this company in the future. Thanks for a great internet experience.
Kerry
9/6/2007
My trailer hitch showed up yesterday and I have installed it . Looks great .Thank You !!! for the great service. Thanks and have a great day
Mike
9/6/2007
Fast service!
Edward
9/5/2007
Super Fast shipping. Easy on line ordering. Courteous phone customer service. The price we paid was well below what any of the stores in our area were charging for the same product. High quality product. We will definately buy again
Ray
9/5/2007
I ordered 2 hitches and was very happy with how fast that etrailer shipped them out. I would say to anyone this is the place to order your trailer needs. Keep up the good work etrailer.
Jay
9/4/2007
I bought a hitch for my montero sport. Everything was as described and shipped quickly. Installation was easy. The bolt threaders worked awesome, without them I would still be trying to put the hitch on. Thanks for a great product at a great price. Judd
Judd
9/4/2007
New 2008 Scion XB and the Trailer Hitch works perfectly. I especially like the fact that it does not stand out in reference to looks. The XB is white so the black hitch works perfectly.
Royce
9/4/2007
Everything went smooth my order was shipped out promptly and it was a pleasure doing business with you all thanks
Barry
9/1/2007
Ordered trailer hitch at a very good price. Got Trailer hitch in about 4 days. I am very happy. I recommend Etrailer.
Philip
9/1/2007
Just bought a hitch and wiring kit for a Hyundai Tucson. What a great deal, easy to install and wire, looks good also. Great Product, Fast shipping. Thanks Rusty
Rusty
9/1/2007
Great service!!! I am so glad that I found this website, they offer great products at low prices, and it doenst take forver to get what you ordered. I would definitly use them again and will tell others about them!! Thanks for such great service.
Darren
8/31/2007
Excellent service. Fast, responsive, and easy to use. Great product too! Highly recommended.
Jack
8/31/2007
fast, cheap, and expedient service
Jim
8/31/2007
The personell at etrailer are Fantastic! Great customer service in a time of we dont care attitudes they went above and beyond to help make sure that I got the right product the first time. Super fast shipping too.
Rick
8/31/2007
Excellent-fast service.Thank you!
Steve
8/31/2007
Ordering, timely responses, and informative/responive shipping, is excellent. Thank you.
Warren
8/30/2007
Its the only place I purchase my Hitch needs from, they always have what I need in stock!
Craig
8/29/2007
Very good would use you again
David
8/29/2007
Your web site was easy to use and prices are great. Easy tracking info and quick communication. Thanks
David
8/29/2007
Good products, fast shipping
Ken
8/29/2007
Excellant product selection, service is A1, and fast
Ronald
8/29/2007
Very helpful with finding a hitch that will work. Customer service was very friendly and helpful
Allison
8/28/2007
Thanks for getting my order to me so promptly.
Ken
8/28/2007
I was happy with the selections and prices. My merchandise was shipped the next day and I plan to return.
Lynette
8/28/2007
Gr8t product. Gr8t price. Easy Install. Perfect fit. Good Communication. Quick Shipping. Would do again.
Tim
8/28/2007
Easy to use online store, quick shipping, great product. Ill buy from etrailer again, for sure.
Andrew
8/27/2007
Received trailer hitch today right on time. It is a quallity product and all parts were there / Very happy with your product and your service.
Les
8/27/2007
Fast shipping and very satisfied
Mike
8/27/2007
Have purchased sever items from etrailer in the last month. All the products arrived on time and great. Thanks
Russ
8/27/2007
I have told four different people about this and they are now customers. Thanks guys…
Tony
8/27/2007
I filled out the form for tell us what you think on 08/08/2007 when I placed my order but it doesn't show up on the list. I guess I'm not worthy! Anyway, great prices, service and shipping rate. The vehicle year, make and model feature works great and quickly lists all compatible items taking away all guess work. I'll definately be back and will recomend you to all.
Gator
8/26/2007
etrailer was the only company internet or brick and mortar that had a hitch rated at 5000 pounds for my 2007 Kia Sorento Of course the dealer had one at 3 times the cost. I ordered it and within 3 days it was at my door. It fit like a glove and I installed it within 30 minutes. I couldn't be happier with their service or the product.
Allen
8/24/2007
My husband was amazed, the hitch will fit perfectly without any problems, no hole drilling and he is shocked at the price I paid. He is a service manager at a Chevrolet dealership and they quoted him a price of $250.00 from FORD without installation and minor modifications. He said he should have me get all his hitches, I did great!!! Thanks!!! Linda
Linda
8/24/2007
etrailer was fantastic! I do alot of business on the web and was able to track my 5th wheel hitch order from the day it shipped to my front door. The carton packages were excellent and secure. Thanks again for the outstanding customer service.
Ron
8/24/2007
Great products and price.
Troy
8/24/2007
Just to say thanks, this was the 2nd tow hitch I ordered from you. All was perfect, a pleasure doing business with you. Once again, thanks.
Allan
8/23/2007
Rec'd the 5th wheel hitch and rails as promised. Thanks very much for fast service and the communications about shipping. Would most certainly shop with you again
Joyce
8/23/2007
I just want to say thanks, The hitch fit my pilot and was as simple to install as you said. Next time I need a hitch or accessory I will look to you first. Thanks, Tom
Tom
8/23/2007
Great price and very prompt service.
Greg
8/22/2007
I just wanted to take a second and tell you how impressed I am with the speed of the order and shipping. I just ordered the equipment this morning, it is great to see that it shipped already. Thanks again for the quick work.
Jeff
8/22/2007
I got it Monday and it was so easy to install. I did it last night and was really impressed at how easy it went and I was done in less than an hour. Thanks!
Norman
8/22/2007
The best place on the net to do business with. etrailer is great.
Richard
8/22/2007
I has been a pleasure.
Joe
8/21/2007
Great service I needed to be on the road from Michigan to California with a trailer in tow in a matter of two days. Etrailer hooked me up with everything I needed and assured me of delivery. My trip will start without a hitch and a little extra sightseeing money in my pocket. Thanks Etrailer.com
Larry
8/21/2007
Ordered hitch on Thursday and it arrived on Monday. Fast shipping. Great price. I had it on my truck in twenty minutes. Ordered a wiring harness also. Simple plug up and go. Doesnt get much easier. Thanks ETRAILER.
Sam
8/21/2007
A good product and fast shipping. Keep up the good work!! Art
Arthur
8/20/2007
Talk about service, I have never seen better.Shipped the same day as ordered.If UPS does its job a person could not ask for more. There were emails from etrailer confirming shipment and tracking info. Thanks etrailer
Greg
8/20/2007
I have used Etrailer.com Four times now. They are now added to my favorites in my web search. Buy without fear from this outfit!! Thanks for everything, John
John
8/20/2007
Had to wait as item was back ordered but communication was excellent I actually speoke with real people and I'm satisfied I got a good deal and good service.
William
8/19/2007
Lowest price anywhere. Easy installation. Low shipping cost, timely arrival. Very pleased.
Daniel
8/18/2007
I looked locally for a trailer light converter solution for my Chevy Venture and I unable to locate a better product than I got on etrailer. I used etrailer about 4 years ago and I am back. This is one site that I bookmark for vehicle accessories. This site saves me time and gets me the right product for my needs.
Marty
8/18/2007
Great place for rv parts, hitches and other products. Great prices and fast inexpensive shipment. just a great expierience. thank you etrailer
Patricia
8/18/2007
Great job thanks Better deal than anywhere I have found. Thanks
Mike
8/17/2007
Etrailer customer service is one of the best I've ever done business with. With their helpful staff and great communication via email, They make the whole online purchasing thing as easy as possible.
Rick
8/17/2007
Your people were very helpful and the order shipped very quickly. Im very happy with your company. Thank you!
Steve
8/17/2007
I have ordered from etrailer several times and am pleased with the experience each time. Thanks for running a honest operation. Not all online parts companies are honest.
Charles
8/16/2007
I ordered my cargo carrier on line Sunday and rec. my order Thursday their system was very easy to use and etrailer let me know where my order was the whole time. Nice Job Etrailer
David
8/16/2007
The Website flows great and is easy to work. Customer service is great and helped me with any technical questions that I have. The prices are the lowest around. Thank you, Jason
Jason
8/16/2007
A pleasure to deal with and well informed. Not the cheapest, but you get what you pay for.
Joey
8/16/2007
Thank You! As always you Guys have come thru for me in the nick of time. I got my shipment today and I'm ready to leave for my vacation. Thank you again, Very Happy Customer Peter
Peter
8/16/2007
WOW!! My order just arrived! Do you guys have some sort of teleporter from Star Trek or something? That was Jimmy-Johns-Subs-So-Fast-You'll-Freak-Fast! Thank you so much.
Teresa
8/16/2007
The window covers fit very well. They were easy to install. They arrived early.
Bill
8/15/2007
Excellent price and service. The items I ordered arrived in 3 days and where exactly as described on the website. The website itself is tremendously helpful in selecting the correct items for your particular vehicle.
Daniel
8/15/2007
I ordered the 118401 T-one Wiring Harness for my 2006 Kia Sportage. This was the easiest purchase and the installation was a snap. Dont go to […] to purchase the universal wiring harness, thats a joke. Use etrailer.com!!
Shannon
8/15/2007
This is the first time I have used etrailer. I wish I would have known about them sooner. My experience with them ordering parts, has been great. I will definately use them more often. I have taken my other mail orders out of my favorites, and will only be using etrailer.
Carl
8/14/2007
I was pleased with the buying process. I would not hesitate to purchase products from you again.
Chad
8/14/2007
Great. I have purchased two assemblies and everything was great ...even the service call I made ....delivery was prompt and instructions good.
Don
8/14/2007
I have used etrailer many times and never been let down, I will never look anywhere else.
Joseph
8/14/2007
Excellent service...I will DEFINATELY use you folks again! Thanks for the great service
Lance
8/14/2007
I want to thank you for the outstanding customer service. From the time my order was placed until it was shipped I was kept informed of the status of my shipment. I want to thank you. I will definitely do business with your company should I need any other products. Again Thank you.
Michael
8/14/2007
Absolutely outstanding service! Practically instantaneous shipping, had the order in 2 days, exactly correct and best prices I could find. Will be my dealer of choice for all towing related purchases.
Phil
8/14/2007
Wow, very fast shipping. The hitch fit perfectly. Thank you.
Robert
8/14/2007
Everything went perfectly. I ordered a Brake Controller, Wiring Adapter, and a Hitch Cover, and they arrived three days later. Low prices, and very fast shipping. I will definitely order from etrailer.com again.
Steve
8/14/2007
Great job. Everything was shipped before I expected and came is good order. I will recommend you and your company to anyone who may need your products.
Tom
8/14/2007
Great folks to deal with. Fast efficient shipping with just the right amount of communication.
VJ
8/14/2007
Great prices - Fast service. My order was shipped in 1 day and the price was right.
William
8/14/2007
Superior product and fast as lightning shipping. Glad I found your website! Thanks.
Gina
8/13/2007
All the bits and pieces fit, and now I'm ready for my first bike trip! THANKS TO ALL AT E-TRAILER!
John
8/13/2007
Outstanding service. Hitch looks great on my Jeep. The best service that I have gotten in a long time. Shipping is real fast and the items are exactly as described. I will buy again. You would search a long time to find a better company to buy from. THANK YOU
Irvin
8/12/2007
The hitch and accessories arrived very quickly after I placed the order. The hitch went on easily as you said it would.
Robert
8/12/2007
The hitch was as advertised. Received my hitch with in three days. The instruction were easy to follow. When I talked with the sales person she was very helpful.
David G.
8/11/2007
One of the best purchases I have made on the internet. Sale was handled very good and merchandise received in a very short time. Well pleased with etrailer.com and the person I was dealing with. They would be hard to beat.
Bill
8/10/2007
Great experience. I ordered on a Friday and it was delivered the next Wednesday.
Chris
8/10/2007
I have experienced unprecedented customer service today with etrailer.com. Thanks so much! You must belong to a fascinating organization!
Dustin
8/10/2007
I really have to give you guys credit, I ordered my hitch and wiring connector on Tuesday, late in the afternoon and got the darn box today Friday, now thats really good service especially from MO. to MA. I probably wont have a chance to install it till sometime next week but it looks like a piece of cake to put on. Rest assure if I need anything else it will come from Etrailer. Thanks for the speedy handling, great job.
Ed
8/10/2007
All items were exactly as described and sent in a timely manner. Very pleased.
Erik
8/10/2007
Excellent service, good prices, fast delivery, easy to use website.
Joel
8/10/2007
Excellent, fast shipping, great products.
Roger
8/10/2007
I'm impressed! Great price and the hitch arrived very quickly. Thanks for your excellent service!
Todd
8/10/2007
Great
Webb W.
8/10/2007
The hitch went in without a hitch and everything looks and works great. Took about 20 minutes, including lowering down the spare for better access.
Bernie
8/9/2007
Guys. I am simply amazed. I ordered the trailer hitch on Tuesday at nearly midnight and it was delivered to my house on Thursday morning by regular UPS. Lightning fast. Thanks for the great deal. The hitch looks great and looks exactly as ordered. I will put it on this weekend. Thanks Again, Brett
Brett
8/9/2007
I really like doing business with you people. Man I wish every company was as fast and thorough as Etrailer.
Don
8/9/2007
These guys know e-commerce. I got everythinhg I needed and it shipped the same day
John
8/9/2007
eTrailer had the best deal on my carrier...Received very quickly as well.
Steve
8/9/2007
Trailer hitch order was expedited at no additional cost. It was shipped by UPS and arrived the next day, one day before expected delivery. Thank you
William
8/9/2007
Its was a easy and very helpful experience. Thanks, Dave.
Dave
8/8/2007
This was too easy. Web-site guided you to all that you could want. Just Point and click.
Donald
8/8/2007
My first order with etrailer and will not be my last, my order was small and they handle it with great pride, let me know by e-mail when they receive it, when it was shipped and even had a link to go to to track it. Order came today as it say it would. I'm a 100 pleased with my first time using etrailer ands hats off to all of you great job and from a happy camper.
Larry
8/8/2007
Everyone was very helpful it was a pleasure to do business with you thank you
Richard
8/8/2007
WOW!! Best online price. Ordered late on Saturday night, had the hitch bolted on to the Highlander Tuesday afternoon. Couldnt expect any better service. I'll be back.
Steve
8/8/2007
Thank you so much for the very quick delivery!!!
Sydney
8/8/2007
30 seconds after I had placed my order, I received an email with my order number confirmation, in stock and shipped almost immediately with ups tracking. Friendly courteous, and teck questions answered up front. You price out several brands, and won't find a better price on the net. . .This is a site thats doing all of the right things. Hats Off to eTrailer . . . .
Tom
8/8/2007
This was the second time ordering from etrailer, and it was a great experience. The order was shipped fast and delivered on the exact date that they said it was. I priced what I ordered in the town I live in, and I saved $100.00.
Dave
8/7/2007
Thanks for great follow up service
David
8/7/2007
Thanks for everything. My hitch looks great on my truck. Appreciate the service.
Doug
8/7/2007
Absolutely brilliant customer service! From placement of order, notification of target shipping date, to shipment tracking information. Etrailer is the best customer service I have experienced in a very long time!
John
8/7/2007
you guys rock!!!!!!!
Juan
8/7/2007
Bravo. Ordered DrawTite hitch and wiring harness on 8/3, shipped UPS ground. Arrived on 8/7. Website ordering quick and easy. Product is excellent, and easily installed. Great value. Saved more than 40 over what a dealer quoted me for the same products. Thanks. I'll be back.
Mike
8/7/2007
I just want to say thanks for the prompt service. Harness was easy to install and it works great.
Fabian
8/6/2007
Fantastic service - received delivery two days after order. Just what I ordered. Would recommend them.
Gordy
8/6/2007
Great service, fast delivery. The only place to shop for trailer Parts.
John
8/6/2007
Wow that was fast! Thank you
Marilyn
8/6/2007
Extremely fast shipping and great communications.
Tony
8/6/2007
My experience with etrailer.com was a very good one. My order was in stock and shipped to me right away. I got my order within 2 days. Delivery was prompt and my order was as stated and complete. I would do business with etrailer.com again. Thank You.
Anthony
8/5/2007
Fast shipping, easy to install, with no problems.
Pat
8/5/2007
You have great service.
Dave
8/4/2007
Once again you came through with the right product and record speed of delivery. I am amazed at how absolutely perfect my new hitch receiver fit on my vehicle. Installation was straightforward and done within the hour. I did forget to remove some cardboard packing that protected the hitch until a friend asked if I was going to finish unwrapping my new car.
Randy
8/4/2007
I purchased a trailer hitch and wiring harness for my 2007 Hyunsai Sante Fe. The price was excellent, and the products arrived in just a matter of days as promised. Install instructions were simple and adequate for the hitch and a bit more complicated for the wiring harness. In both cases the install went as advertised. I called customer service for a quick clarification on the harness and was called back within an hour by a very knowledgable representative. Next time I want to purchase anything for my Hyundai I am looking here first. Quicker, less expensive and faster than [….].
Joe
8/3/2007
shipping is lightning FAST. order came in 16 hours later. thanks to the crew of etrailer. now I'm ready for our planned camping.
Mesindo
8/3/2007
You guys are so on it! Thanks for the prompt experience.
Mike
8/3/2007
Excellent experience. I didnt think it was going to be as easy as it was. The directions were great. The price ws great. I didnt even have to jack up my SUV or put it up on a lift. It took the estimated time to install they said on the website. Also, the hitch arrived earlier than expected. THANK YOU!!! I will definitely reccomend etrailer.com to everyone I know!
Patrick
8/3/2007
I felt much comfort in the way I was contacted through out the whole shipping, purchasing, and checkout procedures, would defenitely do business again. thanks. prompt service
Alejandro
8/2/2007
Great customer service. On time delivery. I will purchase more stuff from etrailer in the future. Thanks.
Allen
8/2/2007
I ordered a trailer hitch and electrical part from your company on 7/27/2007. I am very impressed with your company's service. The product arrived on Wednesday 8/1/2007. I used the standard delivery. Very Fast. Your follow up e-mails from the time of order to shipping keep me informed and supplied me with a tracking number. I would recommend your company to others. Thanks for the great service.
Bill
8/2/2007
Thanks for the great product. Arrived quickly. Installation was a cinch.
Bill
8/2/2007
Great service, Fast shipping and very nice Hitch. Got a hitch for 2007 X-Terra and it was a snap to put on. Fit perfect no need to drill holes or adjust in any way. Not a bad price and price made even better with ... shipping and no sales tax! Dealing with etrailer.com is a pleasure.
Janie
8/2/2007
Using etrailer.com for two cars in our family has been a great experience. When the dealer told me that there wasnt a hitch avaliable aftermarket yet for our 2008 Buick Enclave I knew I could prove him wrong with etrailer.com! Sure enough, etrailer had it in stock and it shipped the same day I ordered. The hitch arrived with easy to follow directions, and I installed it in about 30 minutes saving time and money. I will continue to spread the good word about etrailer.com!
Jody
8/2/2007
What an awesome deal, delivered within 4 days at a great price. The hitch was perfect! Took less than 20 minutes to mount and was a perfect fit. Will do business with again, thanks alot.
Kurt
8/2/2007
2005 Honda Pilot- Hitch fit like a gem, took me about 20 minutes to install by myself.
Adam
8/1/2007
Fantastic Service !!!!!!!!!!
Byron
8/1/2007
My order has already been shipped with a tracking number sent to me so I can check on when I will receive my item. It has been a pleasure to do business with etrailer.com. If we are again in need of something related to towing, you will be my first call. Thank you very much.
Gail
8/1/2007
I already ordered and received the hitch. It fit and works great.Thank you. I am very happy with your company.
Kevin
8/1/2007
Very good product, easy to install considering I'm not a mechanic. Etrailer does not lie in their ads and shipping was excellent. I ordered on a Tuesday morning and my hitch was here Wednesdy morning. Thanks etrailer I will be a repeat customer.
Lou
8/1/2007
The best online shopping experience I've had. Great prices and very prompt on shipping orders out and if you have any questions they're answered the same day!
Michael
8/1/2007
I dont believe your service could have been any better! You had what I needed and it was in stock. The best part was I received an e-ail conformation that the item had SHIPPED within an hour of placing the order, and I had my merchandise in just a few days! Ironically, I only found your site because [..] couldn't deliver as promised. It turns out you that guys are the better deal all around. Whatever towing stuff I may need in the futer, its coming from etrailer.
Peter
8/1/2007
What a great company....very easy to work with on the phone and extremely helpful too. I love my cargo carrier and cartop carrier! Thank you....Ill be doing business with you again!
Shari
8/1/2007
etrailer was wonderful.
Chris
7/31/2007
Thanks for the customer service. I appreciate the rapid response.
Jim
7/31/2007
Smooth transaction. Everything shipped and received as promised with follow-up e-mails. Great company to do business with. Quite satisfied.
Robert
7/31/2007
Great service from you. The hitch, etc. arrived promptly and in good condition. All was easily installed. Thanks very much. I'll recommend you.
Brian
7/30/2007
I bought a wiring kit for my 03 windstar. It arrived quickly and I installed it in less than an hour. works great, and my trailer is rolling again.
Brian
7/30/2007
Great personal follow up service. Much more than I have experienced in the past when purchasing on the internet. No question but that I will purchase again at etrailer.
Gene
7/30/2007
I have a business and we dont hear enough when we do something well so I though I would pass along our experience with etrailer.com...The products we recieved were quality, price was best we could find and we received them in 3 days of ordering. Unbelievable. By the way your web site is also easy to navigate. We will be back next time we need something. Thanks
Janet
7/30/2007
I'm more than pleased with your service and will recommend to others! Thanks!
Matt
7/30/2007
Everything was easy: browsing for the item, ordering, receipts. I was notified promptly by email of the status of the order and of the availability of the product. I was very satisfied with the process.
Rainer
7/30/2007
Items got here so fast...had to order some other stuff
Reginald
7/30/2007
Etrailers website experience was one of the best ecommerce sites I have experienced. The ordering process and check out was extremely easy. Payment options were many and the shipping was an added bonus! I couldn't believe how quickly the order was filled and shipped.
Ronald
7/30/2007
Perfect! Thank you baby!! :)
Tina
7/30/2007
Service at etrailer is wonderful. Everyone that was in contact with me was nice and kept me updated with my order. I would recommend etrailer to anyone looking for trailer/towing needs
Noah
7/29/2007
Fast delivery. Bought a complete towing package hitch, trans. cooler and electrical. 3 1/2 Hrs. later it was done, this was my second Hidden Hitch and it only took 30 mins. to install. And as for etrailer just read the feedback what else can I say but Thanks!
Tom
7/29/2007
Great products, great experience! Thanks for your affordable prices.
Glen
7/28/2007
Easy ordering with the best price I found. The hitch and wiring harness are perfect and easy to mount. Shipping was lightning fast. Great service.
Jim
7/28/2007
Product was received in excellent condition, unexpectedly in 2 days. Thank you. Items were as advertised . Thank you.
John
7/28/2007
Every thing arrived promptly. My order was placed on Sunday evening and was delivered to my door by noon on thursday. The hitch was installed that afternoon and I picked up a boat in the neigborhood that evening. I would recommend your company to anyone who needs your products and the pricing was terrific too!
Tim
7/28/2007
Wednesday morning I was googling for for a trailer hitch and stumbled on to etrailer.com. Found what I wanted and at a lower price than what I had seen so far. I ordered the hitch Wed. afternoon and had it on my truck by 2pm Friday. A good quality hitch. You guys are great!! Thanks for the fast delivery.
Don
7/27/2007
from the ordering to the delivery, everything went smoothly. the hitch fit perfectly and the wiring harness worked fine. I would definitely use etrailer.com again. keep up the good work !!!
Ira
7/27/2007
Hitch shipped the day I ordered it and arrived a few days later. Very fast and efficient. Most important, the hitch fit my Subaru just fine!
John
7/27/2007
Ordering and shipping process was very fast I got the part right on time. The step by step directions were easy to use and were very helpful. Do not recommend putting the Hitch on by your self, would of been much easier with two people. The wiring harness was extremely easy and fast to put on, can't even see it after you are done.
Phillip
7/27/2007
Will tell all my friends about my great experience with e-trailer.
Ron
7/27/2007
Very pleasant experience. thank you so much!
Amy
7/26/2007
I was amazed at the speed in which my order was shipped and received by me. Everything was as advertised and anyone could install the trailer hitch I purchased with little expertise. A couple of wrenches sockets are best and about 15 minutes and voila it is finished. Fit is perfect for my Jimmy. Thank you for everything!!!!!
Bill
7/26/2007
GRRRRrrrrrrrrrrreat! Thanks.
Ken
7/26/2007
Excellent prices. Great hitch lookup tool. Easy checkout. Thanks, etrailer.com
Mike
7/26/2007
Just wanted to pass a simple note of thanks for getting my order delivered on time, and 100 correct. The entire process from ordering to delivery was flawless. I originally placed my order with another company [..] I was charged for it, received the wrong hitch 2x, After 30+ days I still hadn't received their product. Thats when I called etrailer and less than one week later- Job complete. Thanks for everything-!
James
7/25/2007
Wow! That was fast. Thank you for shipping out so quickly!
Jason
7/25/2007
Thank you very much for shipping my package so fast. again Thanks for the great service.
Joe
7/25/2007
This is my second experience with etrailer.com. I picked the products, ordered them, they ship the next day, and I get easy step-by-step instructions. What a great way to shop nice job, etrailer.com!!
Joe
7/25/2007
Great and Fast service. Fantastic price! A hard to find hitch for my Jaguar and etrailer came through with A-1 Service. Thank You!
John
7/25/2007
the service was great. the phone line help was helpful, direct, and polite a nice change from the people here in the California offices. Order was shipped within hours and advice given on how to save shipping costs. Great job, ETRAILER.
Marc
7/25/2007
Just wanted to pass along my thanks to etrailer.com for offering a good product and for delivering the Hidden Hitch model 90155 I recently ordered. I installed the hitch without any problems and it fit like a glove! A pleasure to do business with your company and I will highly recommend.
Tom
7/25/2007
Thanks for the fast service
Christopher
7/24/2007
Received the hitch in good time. Really great doing business with you.
Keith
7/24/2007
Great service and everything worked fine. I recommended your site to a friend of mine. thanks.
Patrick
7/24/2007
Very positive so far. They were extremely helpful on the phone and I just logged in one day after recieving my shipping notice and it says its already delivered at my home. I called the wife, and its there! Wow! That is shipping that exceeds all expectations! I cant wait to get home, dig through it, and start planning my installation.
Richard
7/24/2007
Everything got here as advertised and I successfully got all my items installed on my Chevy Truck this weekend. Great Service! Thank you.
Mark
7/23/2007
Well..... Ease of ordering, Prompt processing of order, Quickly placed into the UPS system.... ordered on Thursday and delivered to my door on the following Monday...... a real no brainer... etrailer rocks again.
Patrick
7/23/2007
I have it installed and looks great on my car. Thanks for providing a quality product in a timely manner.
Richard
7/23/2007
My experience with etrailer.com whas very helpful and easy.
Sean
7/23/2007
The product selection, customer service, low price and shipping speed are reasons I shop with E-trailer for all my hitch and accessory needs. Recently I purchased a Curt receiver for an 06 Mercury and was tickled with the exceptional quality and fit from this beefy product. I highly recommend Curt products from E-trailer for anyone!
Kent
7/22/2007
Fantastic Service!! Hitch and accessories were shipped timely and arrived as promised. I just completed the installation very easy by the way and now I'm ready to head out with my Triton boat to catch the elusive bass. Thanks etrailer!!!
Bud
7/21/2007
Even though my order was backordered, It arrived in a timely fashion. I will be a customer of yours in the future. Thanks again.
Dan
7/21/2007
I recieved my order yesterday afternoon, and I installed the hitch and wireing harness later that day. Everything fit perfectly. I just wanted to say thanks for the great job on your part, and I look forward to doing business with you in the future.
Tom
7/21/2007
Fantastic Service!!! I ordered my items on Tuesday and received them on Friday, regular shipping!! Great prices and great service. Who could ask for more?? Thanks
Anton
7/20/2007
Just a line to thank you guys for the speedy service...I intend to use you in the future and have already recommended you to others.
Diann
7/20/2007
Just wanted to thank you for your super service. My hitch arrived a lot sooner than predicted. Great price, great Web shopping experience. Thanks.
Gary
7/20/2007
The fast response and delivery of my brake controller order could not have been better including a confirming email. The item arrived well packaged and in good order. This is very good service.
Gerald
7/20/2007
Fast Shipping They are AOK Thanks
John
7/20/2007
I was very pleased with how soon I received the order.
Richard
7/20/2007
Etrailer gave me the best price and I received the item quickly.
William
7/20/2007
I was very pleased with my transaction. The price, the selection, and the time it took to ship was excellent! I will use etrailer again and recommend it to my friends. Thanks for everything!!
Collin
7/19/2007
Well so far my experience is very positive. I am surprised that after ordering a tow hitch in the morning it would already be shipped out later that day. Assuming I get the hitch in due time, I will use etrailer.com again for purchasing tow equipment.
Joe
7/19/2007
Received earlier than anticipated, installed easier than anticipated and working perfectly. Many thanks!
Lance
7/19/2007
Thanks for my order super fast shipping quality excellent. will order again. thanks again. A+A+A+ to deal with.
Lonnie
7/19/2007
These guys understand service and customer satisfaction. I will buy from etrailer for my next purchase!!!!
Mark
7/19/2007
Thank you. My experience with etrailer has been excellent.
Richard
7/19/2007
I appreciate the email replies and the service I was given. I will recommend your company to anyone that is looking for trailer equipment and parts.
Barbra
7/18/2007
I got my mirrors today. They fit like a pair of fine gloves! I am a very happy camper and equally impressed with etrailer. From placing the order to the fit of the mirrors and every step in between was great. Thanks
Helen
7/18/2007
Wow! Fast shipping, reasonable prices, great communication. What a wonderful experience!
Matthew
7/18/2007
This is my second hitch purchase from E-Trailer. Good service, communication and prices.
Pat
7/18/2007
etrailer.com was very helpful with my order. I called them to let them know that I was in a pinch, timewise, and they were able to ship my hitch w/wiring within 2-3 business days. The hitch and wiring came with very good installation instructions, and I was able to install the hitch & wiring in a morning. Thank again to you people at etrailer.com
Randy
7/18/2007
I received the front mount hitch for my 07 Tundra today. It was from Curt and installed very easy. It took about 20 minutes. I was very impressed with the price and quick delivery. Thanks Robbie
Robbie
7/18/2007
I was pleased with the prompt shipment & the shipping charges were not inflated. Thanks
Jimmie
7/17/2007
The right products, good pricing, and quick shipping. What more could you ask for. A great source for my future needs.
Paul
7/17/2007
I'll be returning to etrailor for sure!!!
Racquell
7/17/2007
Will order from e-trailer again. Fast service and delivery. Good prices.
Rex
7/17/2007
Fast and friendly service, price was right, what more can you ask for?
Tom
7/17/2007
Perfect fit
John
7/16/2007
It was extremely easy to place our order. We received up to date tracking information. The Hitch and floor mats arrived within 5 days as promised. It only took us one hour to install the hitch. The products seem to be top notch quality. This purchse was for our personal vehicle. We have an automtive repair company so we will have future needs for their products. We are very stisfied.
Jim
7/15/2007
Just wanted to say that etrailer rocks! Received my hitch and accessories in 7 days at my door. Installed hitch and wiring in less than an hour and half. Easy even for a total novice like myself. Customer for life!
Mike
7/15/2007
Very nice people on the other end of the phone...Excellent product...Super quick delivery...Great value received for the money.
Tom
7/15/2007
I used etrailer.com because of the referral of a friend and it turned out great.
Chris
7/14/2007
Very satisfied with the service! Thank You!
Eric
7/14/2007
Thanks for the great service.
Bob
7/13/2007
I receive my hitch today and it went on perfect thank you!
Dave
7/13/2007
This trailor hitch-receiver is perfect for my 1999 dodge grand caravan. I bought two other after market receivers made for my van that did not fit right, but this one did.
Jim
7/13/2007
The super quick response is very much appreciated!!!
Joel
7/13/2007
Easy ordering, shipping, on time delivery, correct high quality products, life is good!
John
7/13/2007
Etrailer is awesome! They had the best price, the cheapest and fastest shipping, got in a couple of days and the best customer service I've experienced ever via email. Thanks
Michael
7/13/2007
Thank you!! That was some of the fastest shipping I've seen.
Shawn
7/13/2007
Thanks for the surprisingly quick shipment, time to install and get ready for vacation. Everything looks great!!!
Tim
7/13/2007
Shipped out in 2 days from purchase date, it couldn't get any better. The instructions for self installation were well described. Best place to buy a Hitch for DIY.
Vamshi
7/13/2007
Simple ordering. Helpful and knowledgeable sales reps. Fast shipping. Above all, great prices. Sometimes you have to tolerate mediocrity to get a good price. At etrailer.com that is not the case, you get great prices and superb customer service.
Marco
7/12/2007
I ordered the items that I needed on-line. They had everything in stock and shipped the order the very same day I placed it. Outstanding!
Roy
7/12/2007
Man, you guys are fast! Thanks, and I'll gladly share my experiences with others.
Bruce
7/11/2007
My shopping experience was great from begining to end. [..] took my orer and was very helpful. She promised she get my package out right away and she did. Thanks to everyone there that worked efficiently!!! My package was kept track of the whole way and easy to follow. I would definitely use you guys again. You have high recommedations from me!!!! Thanks to all!!!!
Christine
7/11/2007
Thank you. Excellent service and customer care. I will tell our club about you.
Ezra
7/11/2007
I just want to thank you and the staff at e-trailer for doing everything possible to make sure I got this order today. You guys are terrific!!
Jay
7/11/2007
Price was right, it was easy, and timely.
John
7/11/2007
fast fast fast Easy to order-very fast shipping, an excellant place to do business!
Joseph
7/11/2007
eTrailer, shipped my order about 4 hours after I called them. They knew the stock status of every item. The stuff arrived about 49 hours later. Cant ask for better service. Now I've got to get back to the installation.
Mike
7/11/2007
Great Customer service , not something you get nowadays with internet shopping. Great Job etrailer
Nick
7/11/2007
Great buying experience! Excellent prices and quick shipping with great communication. Order came well packed with no damage. Will definitely buy from again.
Bill
7/10/2007
Great service........thanks
Donna
7/10/2007
I have recommended your site to several friends. Thanks again.
Josh
7/10/2007
Excellent Service. The telephone rep. that i spoke to was very helpful in determining the part that i needed. The confirmation and shipping info. was very fast. Superb job.
Robert
7/10/2007
Recived my order today in good shape. I will use E Trailer again. The price and shipping can not be beat[I tried]. Also being able to track the shipment was great.
Tom
7/10/2007
Everything arrived today. Thanks for the excellent service.
John
7/9/2007
Im working in Carleton, Ne and anything you might need is very scarce, so any support you might need for parts has to be done either by phone or on-line. I've travel working all my life, I'm 63 yrs old. etrailer has done everything I expected and more to support my needs in a prompt and reliable fashion. I'll just say thanks to etrailer for being there. I live in South Carolina and when I complete this project I'll continue to shop and do business with etrailer on-line even when I'm back home. Their pricing is good and their service is excellent.
John
7/9/2007
Service was great 3 years ago when I bought, now I am back again to upgrade my new truck. Thanks for the great service!!
Larry
7/9/2007
Excellent service. The rep that took my phone order. The delivery was within one day. confirmations, etc. were great. I would recommend this firm highly.
Robert
7/9/2007
I was very pleasantly surprised as how fast I received my hitch for my 2007 Hyundai Sante Fe. I placed my order on Saturday June 30. My order was acknowledged that day and was ready for shipment. They supplied me with a tracking number and I was able to track the shippment. I received my order on Thursday July 5th. I think thats very fast delivery considering it was shipped over the July 4th holiday. My order came exactly as I ordered it. Thanks etrailer.
Bill
7/6/2007
It was delivered to me fast and fit like a glove.
Nicky
7/6/2007
Received item as described. Thanks.
Badrul
7/5/2007
Thank you and your people for the excellent service.
David
7/5/2007
Very fast delivery at a great price. I had my hitch on my vehicle in about 35 minutes. Will be using the site again....and telling friends.
Geoff
7/5/2007
thanks for a great service!
Jeff
7/5/2007
One of the best experiences with online buying. Very quick delivery. The site was easy to navigate. Excellent service
Mike
7/5/2007
Excellent service, very good prices. The shipment arrived within 3 days with a holiday included. All items were as ordered. I will definitely order from them again.
William
7/5/2007
Easy to find the right hitch for my brand new 2007 vehicle. Best price I could find anywhere. The shipping deal was fantastic. Ordered at 10:30pm and was shipped around 3pm the next day by UPS. 3 emails from etrailer - order received, part in stock, ordered shipped with tracking info - GREAT COMMUNICATION, GREAT SERVICE! Cant beat etrailer!
David
7/4/2007
Great experience! I ordered the rola roof top cargo carrier. Customer service was a great help with the questions I had and my order was shipped within one week. The carrier was easy to assemble and will be very useful for our camping trips.
Rick
7/4/2007
Great service and fast shipping. This is my 3rd or 4th hitch and all transactions have been terrific. Thanks and keep up the great service. Rick
Rick
7/4/2007
You and your customer service team are OUTSTANDING!
William
7/4/2007
Thanks for the fast and courteous service.
George
7/3/2007
Great to do business with e-trailer! Package arrived in short time and as directed. Appreciate the professional customer service!!!
Jay
7/3/2007
Hitch arrived fast, fit was perfect. Electrical connector and relays were fantastic. Click together like the factory. Total Install was about 30 minutes. 07 Nissan Titan with Hidden Hitch Class III
John
7/3/2007
Buying a brake controller from etrailer.com was way too easy and I received the controller about 4 days later UPS. The price was the best I found also. Thanks etrailer, Dan
Dan
7/2/2007
The hitch came in and I install it in about 30 min from the time I received it. The hitch was exactly what I was looking for because I wanted a hitch that resemble the OEM hitch but without the cost. Thanks, eTrailer.com
Joel
7/2/2007
Shipping was right on time . Trailer hitch was easy to install. It took me 30 mins. Thanks for the fast service.
Carmen
7/1/2007
The Hidden Hitch trailer hitch and Tule bike rack was a great price, arrived in good condition, perfect fit and very easy to install about 2 hours taking my time!!! I would definately recommend etrailer to anyone.
Thomas
7/1/2007
I received my order yesterday and will be telling my family and friends about the excellent service I got from e-trailer.com.
Shawn
6/30/2007
Great product and great service. Received item quickly, and pretty easy to install. I did it myself, with a little help from my floor jack. Thanks!
Chris
6/29/2007
Very cool site. I used to weld these hitches as my summer job for my fathers old company Dalan. Order was quick, easy and inexpensive! Thanks a bunch!
Jeff
6/29/2007
So far so good. The search process on your website was very good. I had no trouble finding the correct hitch for my vehicle. The price was right. I search on-line at many retailers for a hitch and the shipping rate was excellent. I have not received my order yet, but to this point the experience has been all thumbs up.
Josh
6/29/2007
Thanks! First time I've ordered from you. The follow-up has been fantastic! Heck, I just placed the order this morning! Not used to this level of customer service!
Mark
6/29/2007
Really solid bike rack that clamps and holds girls bike as well as boys. Super fast shipment. Etrailer was a pleasant place to do business.
Ron
6/29/2007
Awesome service, you guys ROCK!
Alek
6/28/2007
Excellent. It arrived on time and packed very well. Terrific service!
Brian
6/28/2007
Fantastic!
Chris
6/28/2007
My hitch arrived in less than 48 hours along with the wiring harness I needed also. Outstanding service and I saved about $140.00 over my local dealer. I would recommend your company to anyone.
Chris
6/28/2007
Very easy web site to look over and find items on. Very good customer service. Notified me immediately by a cs rep and not automated response that the order was recieved by them. And then the next day informed me that it had been shipped and how to track the shipment. Would both recommend and use again myself.
Greg
6/28/2007
Got exactly what I ordered. Great prices and 3 day shipping. Can't beat etrailer.com.
Jeff
6/28/2007
Since my first order everything was great. Good customer service fast shipping, no complains. AAA+
Antonio
6/27/2007
The Cargo Carrier arrived extremely fast,and was easy to put together. I would highly recommend the taillight kit that I bought for it as it really make the carrier stand out and is great for night driving. This is a best looking carrier I have seen. Looks super on my FJ Cruiser. I will definetly purchase from etrailer.com again. Thanks!!!
Billy
6/27/2007
Thanks! I got you earmarked as a FAVORITE. Waiting for my delivery right now. Very courteous and quick shipping. Would not hesitate to use etrailer.com again.
Bruce
6/27/2007
So far so good. Looks like my parts shipped same day.
Douglas
6/27/2007
Excellent, thank you.
Mike
6/27/2007
WOW Lightning fast shipping, easy shopping and shipment. Was reccomended by a friend and now I know why. Thanks !
Pete
6/27/2007
My order was delivered Tuesday morning. I'm very impressed with how quickly it arrived. Thank you for such prompt service. It has been a pleasure doing business with you.
Russ
6/27/2007
Outstanding!!
Russ
6/27/2007
I had a very good experience with etrailer. Shipping was fast and all the parts and pieces were correct. Thanks. A breeze to install. Saved myself $200.00 by installing it myself.
Seely
6/27/2007
Just used my new combo bike rack/trailer hitch and it worked great! Actually towed a little smoother then just the plain hitch I had before and the bike rack part is very sturdy and stable - products arrived in a timely manner and packaged well - bravo!
Steve
6/27/2007
Order shipped fast. Product delivered as promised. Very very pleased. Will order again.
Thomas
6/27/2007
I needed to call because I didn't quite understand the Web site. The customer service experience was very good.
John
6/26/2007
This is a very easy to use interface and the order process is fast. This is the second trailer hitch I've purchased from etrailer.com and I would purchase my next hitch here again!
Seth
6/26/2007
A friend told me about your company when I mentioned I was looking to buy a hitch. Your web-site is fantastic and service superb......I look forward to receiving the hitch & bearing buddies. Thank you so much....I'll be sure to spread the word at the trailer camps we visit about the great products you offer at the best prices.
Stephen
6/26/2007
The hitch was good, the price was unbeatable. Good packing, normal shipping time, and great communications. I am recommending this site to all my friends who need a hitch.
Alejandro
6/25/2007
Thanks.. great service getting it out today.
Doug
6/25/2007
My order was handled in a courteous and efficient manner. It was shipped the same day I ordered it. I saved over $150. Thanks.
Jerry
6/25/2007
So the service was excellent. You had all the answers and then some. You were so well spoken, knowledgeable and also charming it was a pleasure to do business with you...I have already recommended your site to one of my friends. Keep up the good work
John
6/25/2007
Just wanted to thank the people at etrailer.com for tremendous service. I had difficulty finding a 1 1/4 inch ball mount with 3 inch rise at my local auto and big-box stores. Etrailer.com had what I wanted. I received emails confirming my order and anticipated delivery. The ball mount arrived quickly and is exactly what I need.
Mark
6/25/2007
One of best sites I have shopped at.
Moises
6/25/2007
Thanks! I have now received both items I ordered and am very satisfied with both!
David
6/24/2007
Great service as usual, Fast shipping, easy installation.
Carlos
6/23/2007
I had my trailer hitch in less than a week! Fabulous
Dan
6/23/2007
Great service
Mark
6/23/2007
The process of ordering was quick and easy...I check with e-Trailer and was able to purchase what I needed instantly without membership and at a much lower price! The item was on the way the next day. Thanks e-Trailer, I'll be back!
Wayne
6/23/2007
Thank you for your assistance, I did find what i needed on the web site. I am very pleased with the prompt service I received, I will surely use this site again, and I will certainly recommend this site to others, thanks again.
Andrew
6/22/2007
Unbeliveable. I need my mirrors, by this weekend, for a vacation trip. Ordered on Monday, the items shipped the same day, and I received them two days later. E-trailer, is #1, in my opinion.
Dave
6/22/2007
This is the second time that I have ordered items from etrailer.com and both time was a great experience. The prices are good and they ship right away and the products are what they say they are. The next time we need a product that etrailer has we will be ordering from them.
Edward
6/22/2007
Couldn't be happier with the service. I got exactly what I ordered at the lowest price I could find on the net. My order was filled promptly and shipped without delay. I received it and had it installed in less than a week. It's not often everything comes together so perfectly, but this time it did. Thanks
Lyndon
6/22/2007
Delivered on exactly what I wanted, on time. I'll Be Back…
Patrick
6/22/2007
I am extremly happy with your web site, response to my purchase order including tracking information, and products. I will definately be a return customer!!!! Thanks, Ryan
Ryan
6/22/2007
My order was processed quickly and delivered very quickly. I will continue to use and recommend this company as it is definitely customer oriented.
David
6/21/2007
Very impressed!
Heather
6/21/2007
Hello, I'd like to say thanks to everyone involved in helping get my order to me so quickly I have been very pleased with the wonderful customer service that each of you have provided! I hope you all have a great day, Thanks again Jeff
Jeff
6/21/2007
Received my folding bike rack today. Quick delivery. Great price. All the parts were present. Overall, the best customer service I've had in years. I will definitely recommend etrailer to all the bikers I meet. THANKS!!! John H.
John
6/21/2007
My order was delivered on 6/19 - only 5 days after I placed the order!! This is truly fantastic service. Everything arrived in perfect condition and I was able to install the hitch yesterday - with a 1-1/2 weeks to spare before we leave for vacation. You guys are the best. I will recommend you to anyone that I know who is looking for a hitch or any of the other stuff you carry. Thanks again for the fantastic service. Regards, Mark
Mark
6/21/2007
etrailer is great! i had a question and was able to speak to a person right away. my bike rack arrived on my doorstep 26 hrs after i ordered it.
Melinda
6/21/2007
Got and installed it already!!! Thanks for shipping it so fast!!
Richard
6/21/2007
Thanks for the fast, and efficient service. Items were as expected. Will do business with you again. Very good experience!
Don
6/20/2007
The item was easy to find on the website and at a good price. I was kept updated on the order and shipment info in a timely manner. The item arrived faster than I expected. I am completly satisfied with the experience. I will use etrailer again.
Doug
6/20/2007
Amazing! etrailer was a little higher than the cheapest web seller on the hitch price - but when I factored in the shipping [..] it was like getting the ballmount and hitch lock free. Plus etrailer was cheaper than most of the others. The cheaper sellers with 100 price guarantees refused to match etrailers total delivered price - so etrailer was actually the cheapest[..] The best part is I ordered on Monday and had my hitch in hand and on the vehicle on Wednesday. etrailer provided tracking information so I knew when the hitch would arrive. Total costs with shipping - etrailer was the best price and the hitch arrived ahead of their promised shipping date. Everything was first rate and the folks at etrailer were great to talk to in person and they answer their emails. Complete satisfaction - no complaints. Thanks - John
John
6/20/2007
I've shopped twice with e trailer. Fast delivery, products well packaged and well made. Good variety of products. I'm a satisfied customer.
Mike
6/20/2007
I find it rare when I get to praise somebody for their skills in customer service and their knowledge of the products they support. This is the second time I have had the pleasure of ordering from eTrailer.com. I've spent three days fighting with a Chevrolet dealer over hooking up my break controller. I have gone to several auto parts stores. I have consulted both Chilton's and Haynes' manuals. Nothing and no one had helped me know what I needed to know to connect my Primus break controller to my recently purchased truck. After explaining what I have and what I wanted to do to eTrailer.com I no longer am having a problem. They told me exactly what I needed to know and sold me the part I needed. They even took me to the web site that showed me where it went. Wow is all I can say... The dealer wanted to charge me $200 + to rewire my truck to hook up a break controller. Thank you for hiring intelligent people. I don't think I will ever attempt going anywhere else.
Troy
6/20/2007
I think your company rates # 1 in communication, receiving my order. How did you do that so fast? Other companies should take a lesson from you. Oh, and the product was perfect also. Cheers to you, Bless you all!!!! Vicki
Vicki
6/20/2007
A great price on a trailer brake control, very fast shipping and good comunication. The right place to buy.
Grant
6/19/2007
Amazing service. Kept me informed from order to shipping to receipt.
James
6/19/2007
Order shipped the same day! Prices are great. Your reps are extremely helpful, and if the item arrives in good shape, all will have been ideal! Thank You Jeff
Jeff
6/19/2007
These reason I went with etrailer.com instead of [..] was the knowledge of Customer Service. I feel confident if I have any problems I will be able to get help. You all have the RAV4 electrical harness. CS knew exactly what I was refering to. Thanks!
Lynwood
6/19/2007
Super service. Will recomend to all my friends
Peter
6/19/2007
Had trouble getting towing mirrors for my 2003 Tundra, even asked the local dealership. Talked to one guy who made em out of balsa wood. Ordered Ctm 4000s from Etrailer and they really fit well and glasses are large enough even for a 64 year old to see what he is doing.
Bob
6/18/2007
E.trailer had the items I needed and the very best prices I could find on the net. One item was out of stock and they advised it would ship in two weeks and it did. Great experience and I will make other purchases from this dealer.
C. Purcell
6/18/2007
I could not believe how fast I received the hitch that I ordered! It arrived in two days, and was exactly as described. I recommend e-trailer as great people to deal with, good pricing and great service.
Neil
6/18/2007
This site is top notch: Great prices, great service. Highly recommended.
Scott
6/18/2007
Excellent
Zac
6/18/2007
Thanks for your help in a home owner install. It couldn't have been any easier. Thanks again Alan
Alan
6/17/2007
arrived on time. as ordered item was of good quality. Would deal with this site again.
James
6/17/2007
great product, great price, great service. thank you Bobby.
Bobby
6/16/2007
Terrific! Ordered on May 24th, late. Shipped on the 25th, arrived on the 29th. Couldnt have asked for faster or better service!
Harold
6/16/2007
The hitch came very fast and with everything I needed to install it.
Tim
6/16/2007
Quick response to order - received shipment as promised - wanted it for a fathers day gift and now have it with plenty of time to spare - THANK YOU!
Barbara
6/15/2007
Thank you, your company has been great to work with.
Ben
6/15/2007
Awesome service. Got it in just a couple of days. Great communication between the company and myself. Highly recommended.
Dave
6/15/2007
Hey i am impressed. You guys done everything you said you would. The shipment arrived in due time, all was there and no damage. I will shop with e trailer again, thank you, I wish all sites would do business like you people do
Gerry
6/15/2007
I am impressed with your customer service and will continue to recommend you to anyone.
Jay
6/15/2007
Great job. Quick and easy ordering. Great tracking. Good job people.
Ron
6/15/2007
Thank you very much for all of your hard work. This just goes to show that there is still good customer service available out there. We will be doing business with your company again.
Vickie
6/15/2007
I was very well please with the purchase and the time shippment was sent and received
Wayne
6/15/2007
Delivery time was fast and merchandise arrived in great shape. Very satisfied with the whole process. Installation instructions left a bit to be desired on the wiring harness, but Im not a handy man. With a little help from a friend who is a handy man we had it working in no time. Would highly recommend doing business with etrailer.com.
Bruce
6/14/2007
The service from the excellent internet site to the customer service on the phone is all plus ten. I started with Etrailor.com on 6/11/07 and had the complete order deliverd to my door the afternoon of 6/13/07.Thats a big plus ten!
Edward
6/14/2007
Ordered was received and no problems with the delivery. Thanks.
George
6/14/2007
I just ordered part # 118245. I wanted to relay my appreciation for the pictures and instructions on your website. I had great difficulty finding this part before I got on your website. Even after I found the part I was not sure it was the correct part because it needed to match the adapter on my Lexus RX300. Thankfully you had detailed upclose pictures that showed the adapter end of the wire harness. I cant tell you how helpful that was in verifying I had the correct part. Great JOB! I just bought a boat and I will always come to etrailers first for my trailer needs. I will be sure to talk to my friends with trailers and boats about my experience. Overall a great experience. Keep up the great work.
Jamie
6/14/2007
Great job, well done. Received on time via UPS. Thanks
Joanne
6/14/2007
Great website! Easy to navigate and very detailed. Excellent prices...My order shipped the next day. Highly recommend.
John
6/14/2007
I was worried about not receiving my order in time for a planned vacation. The email acknlowledging recipt of the order showed a backordered part. I called and asked for the order not to be held up. They assured me that the shipping would only take a couple of days, and that the backordered part would be in quickly. Based on my experiences with other companies, I was doubtful shipping via ground UPS - 2 days ????. In a panic I asked that they still ship the order separately to avoid any delay. The very friendly operator said they would ba happy to do this for me and that I would receive a shipping notification that night showing a partial ship. The entire order went out that day and I received it 2 days later without any problems, tracking it on its way. These folks know what theyre doing and have great customer service to back it up.
Rich
6/14/2007
This place has the best and fastest service than an place I have ever ordered from. They are great.
Rick
6/14/2007
It arrived and it is fantastic, thanks
Robert
6/14/2007
Top-notch - Thanks alot!
Troy
6/14/2007
My hitch and modulator arrived today - just what you predicted. I am initially impressed with the level of service and with the product.
Guy
6/13/2007
This was an amazing experience. I'm amazed with the low price of the hitch and the harness and shipping. When I called customer service they were very reassuring that I should be able to install it myself. I recieved the order in four business days. I was dismayed at first that the directions did not include how to use the fishing tool that was sent with the order. I figured it out and installed the hitch in thirty minutes just as you promised. I suggest that you include information on the use of the fishing tooleither as an addendum to the directions or as an attachment connected to the fishing tool, so that others don't spend time fretting about reaching those hard to reach areas. Again, thank you so much. I believe this hitch, harness and installation cost me about a third what it would have commercially. As a matter of fact, the car dealership was unable to provide a hitch for this car. I really appreciate the simplicity of design of your itch and its match to my car. Very clever.
James
6/13/2007
I would have to say that I am very impressed with the service I have recieved from etrailer.com. I am always a bit skeptical when ordering from a new online retailer, but this transaction has gone so smoothly , I will be recommending the site to anyone who asks. The web site is extremely easy to use and provides a wealth of information on all the products, including pictures of the specific items you are interested in. The customer service response is quick and there are available live representatives. Add in the lowest prices I could find and you really have a winning combination. Thanks etrailer.com!
Jason
6/13/2007
Great experience. I ordered my hitch on Friday morning and it was delivered the next Monday. I installed it last night and mounting directions were clear and easy to follow. I thought the whole process from selecting my hitch, ordering, and mounting the hitch was surprisingly smooth. I am recommending e-trailer to everyone.
Tom
6/13/2007
Thank you, Thank you, Thank you. You all have been great help guiding my through my purchase of trailer equipment. A special thanks for all of the detailed, thorough explanation for products I was interested in. The website is very user friendly and easy to navigate. Thanks Etrailer.
William
6/13/2007
Thank you for your prompt shipment. What great service!
Jill
6/12/2007
I am totally thrilled that my bike rack and trailer hike arrived today! Thanks for the excellent service!
Joan
6/12/2007
Super FAST! Thanks for the attention.
Lee
6/12/2007
Just wanted to say thanks for the ball drop hitch. It works perfectly on my lifted truck. The service was great and was delivered very quickly. Thanks!!!
Corey
6/11/2007
WOW! I am impressed! I called to place my order and real person answered, spoke perfect English, albeit a slight southern accent, and my order was sent within a day, shipped quickly and I had it a few days later. I saved over a hundred dollars over local and installed it my self. I cant imagine how that they could do any better. THANKS!
Eric
6/11/2007
Very satisfied. Easy ordering - delivered when promised - good notifications - helpful cust service
Jeff
6/11/2007
Thank you very much for the fast service. It is a genuine pleasure to deal with a Class Operation.
Marshall
6/11/2007
Fit and function is perfect. Delivery is very good. Good value overall.
Martin
6/11/2007
Excellent order and delivery service. Will recommend to friends. With help of sweet wife, we installed the front mounted hitch in about an hour of relatively stress-free work.
Alton
6/10/2007
I was very pleased with the efficient processing of my order, and its speedy delivery. I strongly recommend etrailer.
Robert
6/9/2007
I have recieved the products. Excellent products. Superior shipping time and great communication. It's refreshing to do business this way. Thanks.
Franz
6/8/2007
Very pleased. Fast shipping and this thing was packaged like it was a piece of rare art. Will deal with again.
Gerald
6/8/2007
Great prices and awesome shipping. Item was recieved within 3 days. Highly recommend this merchant!
Jim
6/8/2007
Everything went just as it should. I am completely satisfied with my purchase. Thanx.
John
6/8/2007
Great service! Fast shipping. Would deal with etrailer any time and I will pass that on to others. Thanks
Kenneth
6/8/2007
Great Service! I ordered my new trailer hitch online Sunday eve, the order was shipped Monday PM, I received it in Denver Wed. AM. Installed it that evening and was pulling my trailer later Wed. evening. Now that is GOOD service!!! PLUS even with shipping charges I saved $30 over the local dealers.
Thomas
6/8/2007
I thought the process was easy and found exactly what I needed at the best price on the internet. The package arrived on time and was not too difficult to install.
Ben
6/7/2007
Thank you. I received it in good order/well packed/with instructions etc. I just want to let you know I was very impressed with your service - right from the order (knowledgable, well spoken agents), and continuing through the confirmations, shipping tracking etc. Thanks to all involved. I posted a recommendation for etrailer on the sprintervan newsgroup and will fully recommend you to others who ask me (and I get a lot of people asking me about my conversion van) Bill
Bill
6/7/2007
The order was received in two days, when the info said it would be shipped in two days. Great service.
Bob
6/7/2007
Thanks. Great, prompt service, spectacular deals!
David
6/7/2007
Perfect fit. The only way it could have been easier would be if someone done it for me. Thanks for a great product.
Jeff
6/7/2007
You guys are the best! Received the order in record time, 2 days after order placed. All parts in great shape. Thanks.
Michael
6/7/2007
I just wanted to thank you guys. I have never seen such fast service. I ordered the hitch for a friend late one afternoon, and had the part at my house early on the next afternoon. Kudos guys.
Micheal
6/7/2007
I need only one word to describe the service, shipping, product, and the people at Etrailer. Excellent. And you can use this testimonial as you see fit. Thank you You have exceeded expectations Neil
Neil
6/7/2007
Your prices are great. Stay tuned for more stuff!
Tim
6/7/2007
Great prices and fast shipping
Erik
6/6/2007
Excellent shopping experience. Timely delivery
James
6/6/2007
First, thank you for getting my order shipped out so quickly, I was very happy with your prices and you can be sure that I will be a repeat customer in the future!!!! Thanks again for the great service.
James
6/6/2007
Package arrived today. Thanks for the quick shipping.
James
6/6/2007
Man! I am so free-kin happy!! I ordered my hitch sunday night and received it on Tuesday than I installed it that night and will be towing with it this weekend. Saved myself around $125.00.... etrailer.com is the baum! Thank You
Jim
6/6/2007
Great response. Fast service. 5 STARS
Hal
6/5/2007
I had made a mistake when i placed my online order. I was able to talk with etrailer before order shipped. you corrected the order . I received my order within 48 hours. with normal deliver no exta cost. Great customer service. On Phone and via Emailst JUST a thank you for great service.
Stan
6/5/2007
This was a great transation the product looked just as it did on the web site, high quality. Herb was very helpful and the tracking and shipping was fast at a very good price. Thanks etrailer, Willie
Willie
6/5/2007
Own a 2005 KIA Sorento. Draw-Tite hitch number 75516 fit perfectly. No need to lower spare tire or muffler. With a 19mm socket my son-in-law and I had hich installed in less than 15 minutes.
Larry
6/4/2007
This was a great experience. Etrailer saved me over $50.00 from other retailers and $125.00 if I would have paid to have the hitch installed. I have a 2006 Honda Ridgeline and they sold me a hidden hitch and wiring harness. Everything went together just as in the instructions and took me about a 1 hour total by myself. Thanks for your help
Tom
6/4/2007
This was a very easy job, even the wire harness, and the mats fit like a glove. Thanks, Dan
Dan
6/3/2007
Great Website. Easy to use and informative. Great prices.
Mike
6/3/2007
The hitch was received in good shape with accessories well secured. I received various emails letting me know the status of my order and the shipping was incredibly fast. Oh and by the way, heck of a deal compared to other retailers! This site is a definite bookmark.
Sergio
6/3/2007
order filled promptly. excellent communication from start to finish. fair pricing. what else can you ask for? would highly recommend etrailer.com. A+++++
Joel
6/2/2007
Very fast service, no probs at all. hitch fitted easy in about 20 mins. recomend Etrailer, will shop with them again for my trailer needs.
Peter
6/2/2007
Wow! fast. parts came in 2 days and excellent comunication. Thanks John
John
6/1/2007
Great job guys! Im very satisfied with the product and your service, reccommending both to my brothers and my brother-in-law. While not exactly a thirty minute install took about 1.5 hours, the instructions were clear and easy to follow. Wishing you continued success.
Michael
6/1/2007
Just had chance to open the box with the hitch. Everything looks good. Will try to install tomorrow. Good, fast shipping. Thanks.
Richard
6/1/2007
Thanks for quality stuff.
Russ
6/1/2007
OUTSTANDING!
Tom
6/1/2007
easy to find products, easy hassle free checkout, hitch arrived in 3 days
Trevor
6/1/2007
Thank you for your expeditious handling of this order. Already I have installed it.
Gene
5/31/2007
I have just purchased my second hitch from etrailer.com. The first hitch was in perfect shape when it arrived and it installed just like the instructions explained. The price was right and the installation was easy. I look forward to the easy installation of my second hitch. Getting and putting hitches on with etrailer is really the way to go.
Jim
5/31/2007
I received my order today. It is perfect - just what I was looking for. Thanks for shipping it so quickly. You guys have a great service.
Christopher
5/30/2007
I expected my hitch and bike rack to arrive in two weeks But it arrived in one week in perfect shape. I'm very very impressed. Thanks!
Dean
5/30/2007
Great fast service. We are military living overseas and were pleasantly surprized by how fast we received our trailer hitch mounted bike rack.
Mark
5/30/2007
I was very impressed with the etrailer.com website; hitch identifier, ordering process, and now your confirmation letter. I look forward to receiving the products.
David
5/29/2007
My order was picked and shipped within hours of being placed. I could not have had a better experience. Thank You.
Dennis
5/29/2007
thanks for the awesome service so far--I appreciate it!
Eric
5/29/2007
I am very pleaesd with the way this order has been handled up to now. I like etrailer.com because I can find parts I had difficulty finding elsewhere. I will recommend you people to others. You made it easy. Thank you.
Ray
5/29/2007
My shoppingexpierence was great. The fast shipping was increable. And the product, the Egde for my F150 2005, WoW, WoW!
Roland
5/29/2007
Got the hitch and installed it and the wiring harness with no problem. The Curt hitch is very well made and went on very easily and the wiring was a snap - just a simple plug in. Thanks for your fast service.
Brent
5/28/2007
The service was very good and the shipment was received exactly as projected by etrailer and UPS. Thanks.
Rubin
5/28/2007
I just installed the trailer hitch that I received in record time from Etrailer. The instructions were easy to follow and made the installation very easy. Along with the best price anywhere,on or off line it made my experience with your company better than expected. Thank you for the speedy service, I will definetly be telling others of your GREAT service.
Wilbert
5/28/2007
Good product. Took longer to install, but I should have read instruction before trying to install, it’s a guy thing. thanks again.
Paul
5/27/2007
This is the 3rd time I've used etrailer and will continue to do so in the future.
Charles
5/26/2007
the service was good and the product is excellent. i have placed a 2nd order for mirrors and expect they the same top quality as the hitch lock
Dene
5/26/2007
It has been a real pleasure doing business with etrailer.
Rodney
5/26/2007
I would reccomend using this site. What I ordered was as expected with an excellent price and quality. The information on the web site also assisted in obtaining the corrrect parts.
Steve
5/26/2007
Fast shipping, Great Price and fast responses to questions. Thanks
Bobby
5/25/2007
I just have to say that Im really impressed with etrailer.com I ordered the following product: Folding 2 Bike Bike Carrier for 2 Trailer Hitches - Rola TX-102, not only did the staff at etrailer promptly ship my order but I recieved an e-mail telling me it was in stock and another one telling me it was shipped, this was two hours after I ordered the hitch and both e-mails were from different staff members at etrailer which tells me their companies employees work together to ship the customers order within a timely manner, all of this right before a major holiday weekend, thank you etrailer!
Brad
5/25/2007
Excellent service, fast, very courteous and helpful. A rare thing these days. Thank you.
Herb
5/25/2007
Fantastic! My order arrived on day 3!!! Just in time for Memorial Day weekend.
Joan
5/25/2007
Customer service/response from your company has been GREAT!! I truly enjoyed my shopping experience because your web page was just so user friendly. I look forward to receiving my products and visiting etrailer.com again in the future. Joseph
Joseph
5/25/2007
I received your hitch and bolted it up and away we go. Thanks I'll tell everybody your great to deal with and will use you again.
Rick
5/25/2007
I'm excited about the product, the fast service, and the price.
Bruce
5/24/2007
Real easy to find what I needed, plus low shipping cost a big plus thanks
Chris
5/24/2007
Thank you very much....excellent service...!!!
Daniel
5/24/2007
Awesome experience. I tried ordering elswhere with a half-interested representative who told me my order was in stock. Only to find out a week later that it was indeed not in stock. E trailer took my order and shipped it the next day with emailed tracking numbers to track it the whole time.......Thanks!!!
Dave
5/24/2007
THANKS! I am writing to say how impressed I am with your company- thanks for a job very well done! I'll start recommending etrailer to my friends.
Edgar
5/24/2007
So far, I am extremely please with my etrailer.com experience. Unlike other sites I visited, they actually had the part I needed in stock and shipped it the same day I placed the order. I will come back next time I need towing parts/accessories.
James
5/24/2007
I placed my order 5/21 and with ground shipping I received my package 5/23, two days later! Everything was packaged well and I received exactly what I ordered. I will be recommending etrailer.com to others. Thanks!
Keri
5/24/2007
Great price and service! I needed new tow mirrors for my 07 GMC in a hurry! I paid for the three day express delivery and received my new mirrors in two days. Excellent response and product was exactly as advertised.
Mick
5/24/2007
My order shipped the day after I placed the order and arrived very quickly. I appreciated the email communication. I would order from etrailer again.
Nathan
5/24/2007
This is my second order with etrailer. Great Retailer, Great Shipping and follow-up.
Peter
5/24/2007
Fast efficient order. Got parts in 2-3 days. I highly recommend Etrailer for your towing needs.
Richard
5/24/2007
Great price! Super fast shipping! I will recommend etrailer.com to all of my friends.
Tom
5/24/2007
Excellent service and fast shipping.
Brian
5/23/2007
Simply an outstanding supplier. More businesses should look at your web site and see how to run an e Business.
Dan
5/23/2007
Easy to search web site, quick delivery 3 days, good price, easy to follow install instructions. Ordered on a Monday, received by Thursday and installed on Saturday. Great buying experience.
Dave
5/23/2007
Everything was just as ordered...Fast shipment...Great product...Thanks
LA
5/23/2007
Thanks - your gooooood.
Mark
5/23/2007
thank you for handling my order so professionally and personnally. I run my business the same way and don't like the internet box-pushing establishments. It's impossible to get help when you need it with those people and an internet run-around is really frustrating. I appreciate the way you do business and will keep my business with you and let my friends know as well.
Oesterling
5/23/2007
It was easy to find what I need. Easy to order. I received confirmation of my order. Items were in stock and shipped within 2 hours. It was great.
Timothy
5/23/2007
I enjoy dealing with etrailer.com. This is my 2nd. order place with you and have been very happy with the results.
Walter
5/23/2007
Great service fast and no nonsense.
Wayne
5/23/2007
Shopping eTrailer.com was easy and enjoyable. They provided a good range to select from, and the prices better than anyone else.
William
5/23/2007
Great web site, service and prices!!
Dan
5/22/2007
Excellent Customer Service, Great product and fast shipping. ETRAILER hooked me up FAST!
Mike
5/22/2007
OUTSTANDING!!! - Thanks for the A1 service! Your purchasing process has been a breeze - I've felt confident the whole way through. We'll proudly display the eTrailer brand on our way to the Outer Banks!
Sean
5/22/2007
Wow, all I can say is that from help through the ordering process, and delivery in 2 days, this is unbelievable service and I haven't even opened the box yet. I'll come back with an update after I have the hitch installed. Thanks etrailer! We need more companies like yours.
Susan
5/22/2007
I love this internet! I appreciate your quick response and your follow-up service through e-mail service. Once I get these Ill be ready to go camping. Thanks for such a quick shipping. I will return when needing other supplies.
Susie
5/22/2007
Great website, great C/S, great prices, fast shipping. I will tell friends and will certainly purchase from again.
Brian
5/21/2007
I'm a repeat customer and I'm staying with eTrailer.com for the long haul! Never been disappointed with any aspect of my various purchases. Couldn't be happier with every buying experience. Great deals, fast shipping and total efficiency.
Jim
5/21/2007
Excellent service and product.
Tommy
5/21/2007
The bike carrier that I ordered hitch style is top quality. It was exactly as pictured and described on the website, and arrived only 2 days after I ordered it. I found the website and ordering process to be very user-friendly. Will definitely shop with e-trailer again
Deb
5/20/2007
Great trailer hitch. Great price. Fast shipping. Nice people.
Kyle
5/20/2007
Great experience and customer service. I received calls with the updated status on my order and they helped me with a less expensive shipping alternative. This was my first experience with etrailer and I will recommend etrailer to all my friends. Thanks
Mike
5/20/2007
I did receive my hitch and it is now mounted on my vehicle. I'm very happy with it.
Harrison
5/19/2007
Got my order today and it is great!
Luis
5/19/2007
Thanks for a very easy order - parts were shipped the same day and arrived as expected!!!
Bob
5/18/2007
Fair prices. Great service. I have already recommended etrailer.com to others.
James
5/18/2007
Superfast shipping, and excellent packaging. Thanks!!!
Jason
5/18/2007
Great communication. Unbeleivably fast shipping. The price was lower than anyone on the web. Shipping cost was low. Great experience all around. I wish it could be this way with all transactions.
Mike
5/18/2007
Ordered hitch Tuesday evening, received it Friday morning. Outstanding service! Thanks
Phillip
5/18/2007
fit like a glove, i will be back to order a cargo carrier soon. keep up the good work and the shipping was fast.
Charles
5/17/2007
Dealing with etrailer was a pleasure. My hitch and bike carrier arrived in 3 days. Packing of the products was excellent so they arrived scratch free. Instructions were accurate making it possible for me to complete the installation myself. The staff at etrailer did a great job. Thanks
David
5/17/2007
You must have a great team atmosphere in your customer service department. I never communicated with the same person twice, but my concerns were taken care of immediatly. My order has shipped and I hope the hitch is as great as your customer service department.
Johnie
5/17/2007
I really enjoyed how easy it was ordering and how well it was communicated to me. The prices are really great too.
Josh
5/17/2007
etrailer was great to work with. Their customer service was fantastic and they were able to expedite my order to arrive just in time for our road trip!
Mark
5/17/2007
Hey, web site was easy to use, great products, fast shipping, good prices. Even had e-mail notifications on receipt of order, and shipping of order. The packaging of the products for shipping was the best I have ever seen. The materials were so well boxed up nothing moved much if at all during shipping, so no dings, no tears not even a scrape. Great experience. I might buy another wheel/tire to get a matched set and sell one of the original pair and keep one of those for spare. Seems backwards to have the spare be the best tire of the bunch. I would make this purchase again in a heartbeat. Well run business. Thanks!
Bruce
5/16/2007
I have used them a few times over the last 3 years. 1. Great Selection and prices are good. 2. Fast, reliable shipping 3. Communication during the process is great via email. 4. Products are great. 5. My only complaint is Im very handy and every time its taken me triple the estimated time to install the hitches. Eventhough it took 1.5 hours to install properly, its still well worth it. It is easy it just takes a little longer than the estimated time. I will continue to use etrailer.com
Chip
5/16/2007
Top notch...I will use you for all of my needs in the future. Thanks!
David
5/16/2007
Thank you for your prompt service.
Josh
5/16/2007
Great organization. Product arrived in timely fashion, installed in 30 minutes as advertised, could not be happier
Bill
5/15/2007
Great prices and service.
Chris
5/15/2007
Just A quick note: I received the hitch for my 2006 Toyota Prius on time. Instillation went very well and looks sharp. Ready to hook-up the bike rack and go. Thanks
Gary
5/15/2007
Etrailer did a great job representing the product and getting it shipped quickly. If I have any reason to get other major trailer accessories, etrailer will definitely have 1st shot at my business, 2 thumbs up.
Jason
5/15/2007
Just wanted to thank you for great service on my trialer hitch. also, great product. bolted right up no problems, done in 30 minutes. great easy to read and follow instructions. will definately buy from you again and recommend to all my friends. once again, thank you
Mike
5/15/2007
Thank you guys very much for your service. The hitch I ordered was the best buy around. It was shipped promptly, and arrived quickly. Will buy from you again.
Nathan
5/15/2007
We thought etrailer was great. Our order came very quickly and they handled all my questions very promptly. We wouldnt hestitate to order from them again.
Tammy
5/15/2007
Nice people were very helpful with my order. I am pleased with the prompt shipping as I requested delivery before Friday.
Bill
5/14/2007
The people answering the phones were professional & knowledgeable. All this and the best prices on the internet, How can you go wrong?
Bill
5/14/2007
I just want to thank all of you for you excellent service and quality. I just got my new trailer hitch, again thanks for good customer services.
Mauricio
5/14/2007
Everything arrived without a hitch. Seriously though, great products!
Paul
5/14/2007
Good place to shop. Very easy to navigate, shop and buy.
Tom
5/14/2007
I ordered a new weight distribution head and a new shank on a thursday and recieved my order on the following monday. The customer service staff was most helpful and very friendly. I will shop here again for sure. Thanks again etrailer.com
James
5/13/2007
Thank you so much!! The part has arrived and is just what was ordered. The prompt service and professionalism makes this one of the best on-line services I have used. I will definately tell others about my great experience. Keep up the good work!
Jordan
5/13/2007
I am amazed at how quickly my order arrived. In less than a week the hitch and bike carrier arrived and was installed on our Honda Fit. My husband and I are going to love this, as previously stuffing 2 bikes in a Fit was a challenge, not to mention the reassembly involved....by the time we were ready to join our friends on the bike trails, they were on their way back. Thank you!
Carolyn
5/12/2007
After looking around for the right hitch for my van, I found etrailer.com which had the best prices. I like how the products were easy to put in my van without drilling.
Jason
5/11/2007
That was the best service that one could expect. Thanx so much...hitch went on perfect...thanx again, Randy
Randy
5/11/2007
Fast shipping, item exactly as promised and installed in minutes!
Thomas
5/11/2007
Great doing business with eTrailer. Ordered my hitch and other parts on Monday afternoon...I received it on Thursday and had it installed that same evening. Would recommend this company to anyone.
Tony
5/11/2007
Great experience. Quality help on phone. I got the very items I was looking for. Thanks for Super fast shipping !
James
5/10/2007
Great customer service operators were very knowledgeable and helpful. Best price I could find. I will be ordering from your company in the future. Very prompt shiping and order tracking not only when shiped but also within your company. Your company exceeded my expectations in everyway. Thanks
Murl
5/10/2007
I have received the hitch and already have it installed. Thanks again for the fast and thorough service. Well done.
Allan
5/9/2007
Very pleased with service and quality of the Hidden Hitch trailer hitch I recently purchased for my van. Very easy to install with good hardware and great instructions for hitch and wiring diagram. The best part was communication from etrailer was great with easy tracking instructions. Thank you, will do business again
Bob
5/9/2007
Super smooth order process, quick shipping. Both marks of good customer service.
George
5/9/2007
I recieved the Trailer hitch and wiring. Installed on Monday. Great!
Marcilo
5/9/2007
Great service
Michael
5/9/2007
This is the second time I ordered a hitch from etrailer. The first experience was so hassle-free that I made sure I found them again on line. The shipping was fast. Both times I received my order in 1-2 days. The next vehicle I buy that needs a hitch I will be ordering again from etrailer.com. Rick
Rick
5/9/2007
Excellent inventory & priced right. Fast & efficient. Very informative of when order received, shipped & tracking. Very satisfied
Steve
5/9/2007
Well I got the hitch in and mounted on the truck, it fit as if it was made for the toyota. thanks a lot for your service, you have my orders from now-on.
Glenn
5/8/2007
Got it. Love it!!
James
5/8/2007
This is the second time that I have bought a tow hitch from you, and if I need a third or other towing equipment I will buy again from you.
Jay
5/8/2007
etrailer.com's web site was fabulous! It is, by far, the easiest to navigate and most user friendly site I've used. I shop daily on the Internet, buy at least weekly and etrailer exceeds my expectations! THX etrailer.com!
Scott
5/8/2007
The Hidden Hitch I purchased for my wifes Town and Country arrived the other day and fit perfect. Thanks for the timely shipping and great product.
Wayne
5/8/2007
Excellent site. Everything you need for towing and trailer needs. Well organized and fast shipping. Customer service is top notch.
Chris
5/7/2007
This is the second time I have ordered from etrailer, and both times I have found what I needed, and it was shipped quickly. The prices are low and the turn around is quick. The products are top quality. Thanks
Les
5/7/2007
Shopping was easy and the help was just great
Patrick
5/7/2007
It is great to deal with a company that delivers what they promise.
David
5/6/2007
Selection was easy and the inventory was outstanding. They had just what I wanted and the price was very competitive. Communication after the order was outstanding and the shipping was very quick. I will buy from them again when the need arises.
Howard
5/6/2007
Great shopping experience. All items ordered were shipped before promised and qualified for free shipping. Would not hesitate to order from this company again.
Paul
5/6/2007
I am impressed with how quickly the order was shipped. Thank you and if I need more parts you can be sure I will order from etrailer.
Gary
5/5/2007
Very resonable prices. Great shipping deal and very fast delivery! Thanks.
Bill
5/4/2007
I ordered on Tuesday, and received it that Friday, everything was perfect took about an hour to install hitch and electrical. I am happy and recommend Etrailer.com to everyone. The local dealer wanted 180 for hitch and I paid $131.00 and the local dealer did not even have the trailer plug that would fit the factory harness.
Ellis
5/4/2007
Thank you very much for your timely order processing and the delivery of my order. Great service and look forward to buying more product from etrailer in the future.
Gregory
5/4/2007
Great personel. Prompt delivery, hitch matched my vehicle perfectly. Took about one hour to install.
Jim
5/4/2007
The mount arrived just when tracking said it would. Called to get some more information and got the measurements I needed. Thanks for the prompt service.
Jim
5/4/2007
It had been several years since I ordered something from e trailer. I was pleased with the service in the past. I am very pleased with my present order for a bike rack. It was the cheapest price I could find for the same rack, the order was filled and shipped quickly
Albert
5/3/2007
Fast shipping. Great to order from. This hitch went on just like they said it would. Will buy from again. thank you Danny B
Danny
5/3/2007
The trailor hitch came on time and was just as easy to install as the description said. Thank you for great service. I will definately be doing all of my trailor shopping with you!!!!!!!!
Jim
5/3/2007
I have just recently placed 2 orders through etrailer.com. I have found the quality of merchandise, selection, price and service to be excellent.
William
5/3/2007
Called on 4/27/07 for a scion xb trailer harness, talked with a well informed lady that knew trailer wiring harness, placed order. The product was shipped the same day. Got emails that product was shipped and received the ups tracking number, great follow up. Received the item 5/1/07. Great service, fast service, great staff. Etrailer has covered all the bases. Will always recommend Etrailer.
G L
5/2/2007
What can I say about etrailer? Well they are, without a doubt, the best web based vendor I have ever dealt with.. They are defiantly old school the customer comes first period. I wish they sold other products and services. Even local retailers won't do what etrailer did. These guys and gals are great, best in the business. If you need to tow something they're the ones to get your stuff from.
Grady
5/2/2007
I'm very pleased. My order was shipped right on schedule and delivered as confirmed.
Ray
5/2/2007
I'm very pleased with the service and their trust. Speedy delivery is also something that they know customers want.
Tom
5/2/2007
Great People to work with. Good Phone knowledge.
Brian
5/1/2007
I received my order and I love it. Thanks for everything.
Lori
5/1/2007
Great service as always.
Perry
5/1/2007
Simply fantastic transaction!! I received the hitch in 3 days and it was a perfect fit. I wish all my internet transactions went this well. Thanks etrailer and know I will do business with you again.
Pete
5/1/2007
Wow!! You guys are great! Thanks for your support.
Andy
4/30/2007
It was as easy as the paperwork said it was. Only one tool needed to install the trailer hitch.
Bob
4/30/2007
Exactly what I wanted, best available price, quick.
Earl
4/30/2007
The staff at etrailer.com were very knowledgeable and helpful. They answered the questions I had and order was shipped next day. Thank you etrailer.
Larry
4/30/2007
I found that ordering through this website as being helpful, acurate and efficient. Would highly recommend it to anyone else that needed this type of service.
Stuart
4/30/2007
thank you for the quick delivery. hitch took less than an hour. wiring took about the same amount of time. perfect fit no drilling!! thanks again !!
Bob
4/28/2007
Received hitch in great shape. Fast shipping. Answered all questions as needed. Thanks a lot.
Carl
4/28/2007
the absolute best deal going on the net...they saved me as much as 100 on just the hitch and wiring harness. you would have a hard time beating their price on a new hitch.
David
4/28/2007
The shopping experince was quick and easy. The price was the lowest I could find. The whole process start to finish only took four days. Overall very satisfied and would buy again from etrailer.com.
Douglas
4/28/2007
wow! that was fast, thanks.
Gordon
4/28/2007
Everything I ordered was just as expected. The shipping only took 3 days. The overall experience was far more then other web sites I have dealt with. I will defiantely do more business with etrailer.com again
Jeff
4/28/2007
Etrailer did a great job. Prices are excellent, and package arrived on time. Would definately reccommend them to anyone buying trailer accessories, or equipment.
Matt
4/28/2007
Hitch went in pretty easily. Took about an hour. Everything was there, didnt have to run to the hardware store.
Pete
4/28/2007
Prompt service and delivery. Exactly what I wanted. Thanks!
Warren
4/28/2007
Could not have been better! Logical website, excellent communication, prompt delivery, and, of course, great price! Thanks!
Dan
4/27/2007
Excellent so far. Very quick response and timely updates.
Kevin
4/27/2007
Thanks for the quick response and a great service!
Kou
4/27/2007
Thank Y'all very much for representing your product and service as excellent and and your product and service being excellent. The hitch is on my truck after a couple of short days and is just the upgrade I needed. thanks again.
Leslie
4/27/2007
I could not find the part I needed to repair my Hudson 5 ton trailer. I went to E-Trailer and found it right away, at a very reasonable price,even with shipping. I would suggest e-trailer.com for anyone. the site was very clear and easy to navagate. I will be making more purchases from e-trailer.com. Thanks for being there when I needed you.
Michael
4/27/2007
The site was very easy to use, and service was fast. Thanks
Ralph
4/27/2007
Excellant job etrailer! I ordered my parts in the afternoon and received them the same time the following day. I was in a bind and you pulled through for me. Thanks.
Brian
4/26/2007
I enjoyed my shopping with etrailer.com from the time I placed my order I had comformation that it had shipped with in 12 hours
Dean
4/26/2007
Great service, fantastic agents, and I didn't think anything that heavy would get to Alaska that fast. Thanks again.
Duane
4/26/2007
Very Good place to buy all my trailer towing needs. I will definately order from etrailer again!
Gary
4/26/2007
The item I ordered was deliver on time and in good shape. excellent service, thank you.
Rich
4/26/2007
Thanks for the great service!
Robert
4/26/2007
This is not the first order Ive made with you, and Ive been satisfied with every one so far.
Robert
4/26/2007
I just recieve and installed a Hidden Hitch for 04 Honda Pilot. I was amazed at how easy the installation was, Only problem I encountered was rust in the holes for the bolts. It took longer to clean them out then it did to mount up the hitch by myself. If I am ever in the market again I will be purchasing from Etrailer.com, Great product and support
James
4/25/2007
Ordering was easy, and the description is accurate. The parts fit for my vehicle model year. I have order items in the past, but nothing as big as this last one.
John
4/25/2007
Thank you for the prompt service.
John
4/25/2007
Could not get any Better ! This is my second purchase from you, Top notch. I have you bookmarked, great and fast service !!!
Joseph
4/25/2007
Wanted to drop the big thanks. Arrived as scheduled, assembled and ready to go a short time later. Once again, thanks for pulling that one off. Carrier looks great.
Sean
4/25/2007
Web site is easy to use, and offers options appropriate to item I was purchasing usually, I find this annoying. Transaction was easy, and items came properly packaged, and were delivered promptly, at a great price. What more could you ask?! Dennis
Dennis
4/24/2007
This is the BEST Cargo Carrier I have ever seen - from engineering to looks to capacity. It exemplifies the old addage the you get what you pay for.. You guys were a pleasure to deal with in this transaction. Your follow-up emails on status of the delivery were much appreciated - and very professional. Keep up the good work!
Frank
4/24/2007
I was impressed by the very easy to use website and the fast and attentive service. The hitch and accessories look good, came packed well and installed with no problem except trying to locate the converter harness connector in the 2005 LL Bean Outback Wagon
Hank
4/24/2007
The transaction was smooth and seamless. The hitch came packaged very well and all the items I ordered arrived accurately. Nice job. I have recommended this site to another person already.
Michael
4/24/2007
Thank you for the great customer service, wish there were more companies like this.
Mike
4/24/2007
Very knowledgeable courteous service.
Ray
4/24/2007
Great service and great products. I've told friends about your site.
Ron
4/24/2007
The product was easy to find and order. I did make a telephone call to the company to find out additional information for the product. The company was very helpful and contacted the manufacturer while I was still on the line. Very pleased so far with the experience.
William
4/24/2007
etrailer did a great job delivering the product I ordered starting with an email from a real person to confirm the order and a second one when the product shipped.
Christopher
4/23/2007
Everyone was great. Item I ordered was on B/O and still hadn't come in. You found another brand in stock and sent out the sameday. Thanks
Doug
4/23/2007
Your website has made an almost cross country move CA to TX much easiser! I was able to buy a hitch and the wiring harness for my van, for much less than I could here in town. And, the items shipped so quickly! Thanks so much!
Erika
4/23/2007
Easy to order with a well organized website.
Lisa
4/23/2007
Thank you for your service
Chris
4/22/2007
Ordered the part on Saturday and had it by Wednesday. $35-$75 cheaper than I could find anywhere else. I plan on using this site again.
Mark
4/21/2007
You cant get better service. Ordered on Monday and arrived on Thursday. Complete and in good condition.
Buck
4/20/2007
I ordered last Friday, too late in the aftrernoon to assure same day shiping, but receved an e-mail later in the evening that it had shipped. The package arrived on Tuesday afternoon. thank you
Jim
4/20/2007
My order was acknowledged immediately via email, and I was continually updated its status. I received the items on the 4th day, which is very fast for New Mexico. I am pleased and impressed using ETRAILER.
Dale
4/19/2007
The best service I've ever had with on-line shopping.
George
4/19/2007
As usual my order was promptly shipped as ordered.
Harlan
4/19/2007
thanks, 'yall are great
John
4/19/2007
Great customer service and fast delivery! The reps are knowledgeable and take the time to help you find the right fit for your needs. I definitely recommend etrailer!
Mik
4/19/2007
The rack was delivered today and I'm very pleased by this solid bike rack! I will recommend to my friends as a good deal.
Charles
4/18/2007
Ordered on Friday and received it on Wednesday....ya dont get much quicker than that!
Howard
4/18/2007
Thank you! I enjoyed shopping your site.
Jamie
4/18/2007
Thank You! It has arrived. You guys have my vote. Any time I here of someone needed a hitch, I will definitely recommend you.
Jan
4/18/2007
I have never seen such fast service from an online vendor. I ordered the hitch wednesday morning and had it in my hands thursday afternoon...Good products,great service. Thank you
Jeff
4/18/2007
My order had indeed arrived yesterday. The hitch went on without any problems, looks and works great. I appreciate your patience with me in my emails concerning this item. You probably know how it goes when time starts ganging up on you and all the last minute things you have to address before leaving on a trip. Again, many thanks. Rest assured that i will recommend your company to all my friends and co-workers in their towing needs. thanks once again.
Joe
4/18/2007
Great Service! I ordered my hitch on 4/13 and received it on 4/18.
John
4/18/2007
I was very happy with the whole experience. And the ease of shopping at etrailer.com
William
4/18/2007
Thanks for the great service. The order arrived at my doorstep yesterday afternoon. Thank you for making sure the order was complete. I installed the hitch and wire kit last night with no problems. The instructions were perfect. Bruce
Bruce
4/17/2007
I must say I am very pleased with the hitch you sent me. The fit and finish is great.
Clint
4/17/2007
Most customer oriented business I have dealt with on computer generated orders. Product was just as I odered with no complications and I received it much faster than I expected.
Duane
4/17/2007
Good experience. Good Price. Correct part arrived quickly. Will definately use this store again.
Myra
4/17/2007
Just a note of thanks and to report that I installed my type III hitch on my 06 Chevy Equinox and everything lined up perfectly. It's a great fit and is nicely positioned with no bulky bar to look at from the rear or side. Thanks for a great product and price
Scott
4/17/2007
Lightning service. Arrived 2 days from order. Easy installation! Looks great.
Rusty
4/16/2007
I gotta admit, I was skeptable about ordering from e-trailer. The prices I was getting locally was way to high. I received my hitch for my 07 SUV and it fit like a glove. The order was correct and I had it installed myself in 30 minutes. AWSOME etrailer, I will order from you guys again AND I will tell my friends. Very Satisfied, Thanks.
BJ
4/15/2007
Due to my remote location Rocky MountainsI order a lot of products using the Internet, so I think I'm qualified to say etrailer.com is an A+ vendor. Prompt shipping, good communication, easy to use website. The Hidden Hitch #90755 ordered for my Subaru wagon fit like a glove, and took less than an hour to install. The supplied instructions were easy to follow. I figure I saved almost $200.00 ordering from etrailer.com and installing myself.
Jim
4/15/2007
I ordered a draw tite reciever hitch for a 99 subaru forester. It weighed 34 pounds and was shipped to me in three days...It took me about an hour and a half to install it because I had crummy tools. If I had an air wrench I could have cut the install time by 90. I am very happy with the service I recieved.
Deron
4/14/2007
etrailer was a breeze to work with. Their prices were better than any of their competitors... they just can't be beat! They got my trailer hitch in the mail immediately and it was on my doorstep in less than a week!
Matt
4/14/2007
I will definitely do business again. The cost of their products, combined with shipping, were among the lowest I had found. The customer service was prompt and friendly. And, the user friendly web site is one of the best I've seen. Thanks.
Shawn
4/14/2007
Ordered a Hitch & Wiring Harness. The shipping was fast, everthing fit perfectly. I'm glad I found etrailer.com. Saved me alot doing it myself. Thanks
Tom
4/14/2007
Easy to shop, had what I wanted, fast shipping. Great store I will be back.
Don
4/13/2007
Thanks for the good service!
Thom
4/13/2007
I was pleasantly surprised to receive my order within 3 days. I received a personal confirmation and a separate shipping notice the same day. Thanks
Arleen
4/12/2007
Great service shipped fast and exactly as described. Best price I could find on net.
Craig
4/12/2007
This is the second time that I have used your web site to order trailer hitches. Yours is the quickest service that I have ever had using an internet site for ordering. Also your web site is well laid out and easy to use. Thanks for your dedication to runing a customer friendly and service oriented business.
Dale
4/12/2007
I got what i ordered in just 7 days , I'm sure I'll shop here again.
Eric
4/12/2007
Wow is all I can say! The Draw-Tite hitch and wiring kit for my Nissan Frontier arrived in just 2 days. It took about 10 minutes to bolt on the hitch and another 5 minutes to do the wiring kit last night. I am very impressed with e-trailer.com's turnaround, on-line instructions, simplicity of installation, and completeness of documentation. I've already referred several colleagues who may need trailer/towing accessories. I actually spent more time getting tools, jackstands, etc. out and putting them away than I spent doing the installation. It couldn't have gone more smoothly. Sure beats shelling out $500 or so to a dealer. Thanks. Gene
Gene
4/12/2007
Ordered the trailer hitch late on 4/5 and it arrived at home on 4/12. VERY prompt service. Excellent communication to advise me when it shipped and to track the shipment. Great price - great service. What could be better than that. Thanks E Trailer.
Gerald
4/12/2007
I cannot believe how quick I received this part!!!! Fits perfect. Thanks
Randy
4/12/2007
I think that Etrailer.com is a great buying experience.
Wayne
4/12/2007
My experience on etrailer.com was very good.
William
4/12/2007
very satisfied with e-trailer my order was placed late on sun. eve. and i received order on wednesday. shipping cost are very resonable. way to go e-trailer!!
Bill
4/11/2007
you guys are awesome. best price, both Internet and brick and mortar.
Daniel
4/11/2007
Box arrived today. Everything is in great shape. Thanks!
Don
4/11/2007
I received my drawtite hitch on my doorstep last night. I was very pleased with not only the product but the price, the shipping, and even the packaging. Thanks so much for the service, I look forward to recommending your site to many friends!
Joshua
4/11/2007
Thanks for the great service.
Keith
4/11/2007
I highly recommend etrailer, fast shipment, professional service received all merchandise as ordered. Thanks
Robert
4/11/2007
Excellent Communication and fast shipping! Thanks!
Charlie
4/10/2007
I purchased a hitch and bike rack for my VW Jetta 2002 1.8T. I like the quality of both items. Etrailer uses UPS which is preferable to me and the order processing time was quickly executed...Great deal!
Joe
4/10/2007
Very plesant to order from very fast shipping. will order from again thank you.
Norvel
4/10/2007
This is my second hitch I've bought. The whole process went fantastic!! I submitted the order Sunday night and received the hitch on Wednesday. Very prompt service. Thanks again etrailer.com Travis
Travis
4/10/2007
Very satisfied with hitch for sons 1999 Montero Sport. We had tow hooks off, and hitch on in less than an hour. Perfect fit, well made, and very handy bolt leaders to make installation a snap. Well done!
Bruce
4/9/2007
Extra Prompt Service !!! Excellent Fit on hitch !!! Great Value !!! Fast Delivery !!! I will not hesitate to do business with you again !!! A # 1
Joe
4/9/2007
Great service and best prices. Placed order on Sunday on their web and was shipped on Monday morning. Shopped around and their prices are the best
Oscar
4/9/2007
I purchased a slightly unique receiver for my 1995 Mercedes E320. Ordering on-line and picking the right receiver was easy. It arrived within a few days. Installation instructions were good. A follow up call to determine the right ballmount was met with a knowledgeable person that helped work through my concerns to get to the right mount. Ship status indicates it shipped the same day as ordered. I could not have asked for better service. Very few companies are that good, consider yourselves in the top 5 of companies for customer service.
Peter
4/9/2007
Great shopping experience, with least expensive price. Execellent email contact with fast shipping and tracking. I would rank as second best internet shopping experience ever. Thanks!
Tim
4/9/2007
very nice, top of the line outfit. super fast shipping and very fast to provide tracking and shipping details…I highly recomend these folks, great prices also
Eddie
4/8/2007
It is wonderful. I am very glad to receive the order form Etrailer for the first time and second one as well and will be come back with etrailer soon in the future.
Frank
4/8/2007
It fit perfectly. I will buy all my trailer towing needs from you from now on. You are the best company. Thank you.
Mike
4/8/2007
Item looked greater then expected,very well built hitch. Ive not installed it yet because it is snowing easter weekend in Texas, but it looks like it will be very simple. I really like the looks of the wiring harnness, it will also make the wiring of the lights simple. Very fast shipping
Russell
4/7/2007
I was extremely pleased with the ease of finding and purchasing my items. Well organized site. The continuous contact thru the internal portion ordering, shipping, carrier tracking was superb. I knew when the items were where and delivery date. Very pleased with this dealer. Thanks! Items work great!
Dan
4/6/2007
this company is a #1 top notch company that delivers on time with top qulity products at a good price
Don
4/6/2007
Everything was exactly as I ordered and arrived within two days. Thank you.
Jim
4/6/2007
I recently placed an order online, I am very pleased with the product, the price and how quickly it arrived. I ordered a trailer hitch and harness on friday night and it was installed on my vehicle the folowing wensday night. Thank you for the hassle free experience.
Lance
4/6/2007
Excellent service
Milton
4/6/2007
WOW... The hitch came in perfect condition faster than I expected and bolted on in 15 minutes. What more could you want for the best price on the market. The hitch fit my car perfectly just as stated in the notes on the web. Thank you etrailer.
Paul
4/6/2007
eTrailer had the best price I found anywhere. They were super friendly on the phone, and my order shipped immediately and arrived within a couple days. I would definitely recommend doing business with them.
Rob
4/6/2007
After a couple of weekw trying to get […..] to order a hitch I found Etrailer and ordered my hitch and it was shipped the same day. Great service, friendly helpful people and a pleasure to do business with.
Robert
4/6/2007
Great customer service. I needed to cancel an order due to a shipping issue. They helped me find an identical item that could ship that day. The new item was even less money. Item was received when promised. Will recommend them every chance I get. Thanks.
Allan
4/5/2007
First time buyer. Excellent service.
Clive
4/5/2007
My order arrived two days after ordering. It took only about a half hour to install, and each piece fit like a glove! Thanks for your timely service and great prices. I will definitely recommend etrailer.com to my friends.
Ed
4/5/2007
Very pleased with service. Will deal again.
Rex
4/5/2007
The products arrived fast and were the correct ones! You guys are the best. I will be buying again!
Timothy
4/5/2007
Just thought I would let you know that I ordered another hitch from you and it went on without a ..ah... hitch.
Dale
4/4/2007
WOW...you guys are fast.
Danny
4/4/2007
Excellent customer service and support. This is my 4th purchase from etrailer.com because of the care they show each order. Due to my location, I usually receive my items the day after I order them...WOW!! Their prices are hard to beat too.
Jeremy
4/4/2007
I do a lot of internet buying and selling. I am an Ebay Powerseller and can recognize a top notch service oriented organization being one myself. You guys with your prompt and courteous customer service and super fast shipping makes you outstanding in my eye and I am impressed beyond belief. It was a pleasure buying from you and hope to have the pleasure of doing business with you again. Thanks Ken
Ken
4/4/2007
Thanks I received the hitch and it went on better than I expected- You guys put together a nice package- way to go!
Phil
4/4/2007
Etrailer is the best!
Rick
4/4/2007
Everything arrived very quickly and exactly what I ordered. Will definitely order from etrailer again!
Ron
4/4/2007
Thanks for your rapid response and the follow up info. It was a pleasure ordering and following up.
Chuck
4/3/2007
I loved the hitch I got fit perfectly no drilling or moving the spare tire at all on my 01 chevy s10
Kalen
4/3/2007
Great on all counts. Selection, price, and prompt shipping. Could not ask for more.
Richard
4/3/2007
Etrailer is great. I ordered my hitch for a price that no one could beat. Shipping was fast. The hitch installed in less than the 30 minutes that the downloadable instructions said that it would. I have and will continue to tell my friends about Etrailer.com. I could not be happier.
Roger
4/3/2007
I knew what products I wanted and I had a few questions. The staff was very helpful and the communication regarding shipment is always excellent and you cant beat the competitive pricing.
Steve
4/3/2007
The hitch arrived this afternoon around 1pm. I was surprised to see it arrive ahead of schedule, my customer was happy that I could install it in time for the long weekend. Thanks again.
Brian
4/2/2007
I just wanted to say that I am incredibally impressed with every aspect of my purchase with your company. I was very skeptical about ordering anything online, I have only purchased one item online other that this one. I comparison shopped both online as well as local stores and 90% of these stores didn't have it, and if they did, it was anywhere from 50-100% more expensive. I'll make a long story short, the price was outstanding, the ordering process was very simple, and I received the item exactly 3 days later (with the cheapest shipping!!) the directions were so simple I got worried, but they were clear, concise and to the point, I could not believe how easy it was. It took me about 30-35 minutes, and all I had to do was take out 4 bolts and put in 6. ABSOLUTELY OUTSTANDING!! I will tell everyone I know about your website, and if I EVER need parts for my 1995 JEEP WRANGLER in the future I will be purchasing it from you . Sincerely, David
David
4/2/2007
They e-mailed me that they received the order and then again when it shipped same day along with a link to ups to track it. Very impressed and will go back.
Kenneth
4/2/2007
Wow! I placed my order late on a Friday afternoon and when I get to work this AM my I have confirmation that my order has already shipped. Thanks for the great service.
Kirk
4/2/2007
Installation was as easy as you predicted and the wife was pleasantly surprised by the ease as well. I can not thank you enough, from the quick order confirmation, to quick order shipment, to the quick receipt, everything was absolutely beautiful.
Matthew
4/2/2007
The order was placed on 3/16, shipped on 3/22 and received in good order on 3/27. All was included in the pkg and the hitch fit perfectly. It took about 35 minutes to install the hitch by myself. Not bad for a 66-year old man. The electric T-connector was equally as easy to install with explicit instruction right out of the Hyundai maintenance manual. Great service. I would recommend etrailer to anyone.
Carl
4/1/2007
Thank You for the great service. I will pass this website on to others
Dave
3/31/2007
The hitch is just as advertised. The shipment tracking by UPS allowed me to reference the location of my package from your warehouse to my front door. The Draw Tight hitch is exactly what I wanted! Thank you.
Greg
3/31/2007
The hitch was great and a snap to put on. Everything lined up perfect.
James
3/31/2007
My shopping experience was great, you had what I wanted at the best price. My order was shipped to me promptly and without to much waiting. I would and have recomended etrailer.com to freinds and family.
Paul
3/31/2007
You were fast. Good service. Thank you
Robert
3/31/2007
I think your service is fast and efficient and your prices are fair. Thanks! Don
Don
3/30/2007
Just to let you know that I received my order on time and a successful installation in less than an hour. Of course this was only possible with the correct parts as ordered, packaged and shipped. Thanks to you and your team for such attention to detail with email follow-up from order to delivery.This order is a definite encouragement to online ordering.
Edmond
3/30/2007
Now thats what I call service. Order one day, it ships the next day. Keep up the good work.
Gene
3/30/2007
Great product, outstanding customer service, best value and fast shipping. I will recommend Etrailer to my friends.
Jacob
3/30/2007
Order a hitch for a new 07 Honda CR-V on 3/27 and had it in my hands and installed on 3/29. Shipped very quickly and recommended item was perfect fit for need. Easy ordering and very fast turnaround.
Joe
3/30/2007
I just wanted to tell you that the hitch I ordered for my 2001 Blazer came on the second day, and I had it installed in less than an hour. I can't say that I have ever had such a painless online order ever. Working with your company has definitely made this a great experience for me and I would like to tell you and your staff they are doing a wonderful job and to keep up the good work. I will definitely get all my truck and trailer needs from eTrailer. Thanks again
Luke
3/30/2007
What a great place to buy products from. The web site is easy to use, prices are low and shipping arrive ahead of time. When I ordered the wrong part for my truck and had to return it, the customer service rep was friendly and helpful. Its hard to find great service like that anymore. Great job etrailer, keep up the good work.
Ron
3/30/2007
Im very impressed with the quality of the product and the way the delivery of the product was handled. I was thrilled with the way I was able to track the package from the day it was shipped. I was able to install the hitch in less than 30 minutes. Thank you eTrailer for your good service.
Abraham
3/29/2007
Absolutely perfect
Alex
3/29/2007
As of now the service is excellent!
Carl
3/29/2007
Excellent service, very reasonable price. Ordered with standard shipping and received at my doorstep three days later. Would not hesitate to recommend to anyone. Joe G.
Joe
3/29/2007
I just finished installing the hitch from etrailer onto my 06 Subaru Forester. Im 65 years old and not as limber as I once was, but the job only took a little less than an hour and I am satisfied...I got it on and I like the hitch. Wiring was a snap!!
Mel
3/29/2007
The etrailer.com staff was very professional, courteous, and informative. The product that I purchased, much to my surprise because Im a total skeptic, works great. That product is a liscence plate mounted, wireless backup camera. I highly recommend etrailer.com to others. - Thanks
Paul
3/29/2007
I needed advice on what type of hitch & bike carrier to buy. I called etrailer and got an informed response. They were courteous and explained the ABC of buying a hitch & bike carrier. I would recommend buying from them.
Rajesh
3/29/2007
Good experience, sales person very knowledgeable and friendly, quick shipping.
Terry
3/29/2007
I would just like to comment on how quickly my product was shipped, it was a very fast turn around! Awesome!
Tim
3/29/2007
Hello, i just want to say, thank u very much. you guys are awesome..........whoever designed this hitch, did a excellent job. Most would not even consider putting a hitch on a scion xb, but someone actually took the time to design one. and cheaply I might add......its very rugged, heavy well built, easy to put in, has all parts needed...... And last but not least your customer service thru email was very appreciated. customer service is a thing of the past, but you guys ruined that theory..... Anyways good job, I hope you guys get too much business, cause you are one of the very few who do it right
Douglas
3/28/2007
It was great everthing went smooth and quick. keep up the good work
Florentino
3/28/2007
I placed my order by phone on Monday morning and received friendly and helpful assistance. The hitch arrived at my office on Wednesday morning!! I couldnt believe it arrived so quickly. I would not hesitate to recommend you to a friend. Larry
Larry
3/28/2007
This is my second time ordering from etrailer.com and it has again been an easy ordering process. Best prices and a nice ecommerce/communcation system. Thanks again, Larry
Larry
3/28/2007
I was impressed with fast turn around from the time I ordered my hitch cover to the notice I received the product had shipped. Nice work!
Anita
3/27/2007
Great experience! Hitch and bike carrier arrived in 3 business days. Clear- easy to follow instructions included. A+
Donald
3/27/2007
I installed the hitch in under an hour and it looks like its always been there. Id have to say Im a satisfied customer.
John
3/27/2007
So far as pleasure to do business.
John
3/27/2007
Super fast service, excellent value, great communication. Definately the Lexus of trailering equipment! A winner from the word GO!
Keith
3/26/2007
Great Experience ! No problems !
Steve
3/26/2007
Thanks!! Wanted to let you guys know that my order was received 1 day earlier than anticipated........and all was perfect. I installed the receiver hitch and electrical connector in about 2 hours...I was in no hurry!! It fit perfectly.
Dennis
3/25/2007
Just wanted to note a word for thanks on how etrailer handled my problem. Though my purchase was over 6 months old, I didn't get a chance to install until later in the year and when I found the problem etrailer was very accomdating and helpful. I finally got the new hitch installed and it was a snap. Once again, I just want to thanks the folks that assisted me and will definitely recommend others to etrailer.
Wilson
3/25/2007
customer service was friendly and very helpful. orders ship fast and was easy to order on line.
Floyd
3/24/2007
I had a great experience at etrailer.com! My order was shipped quickly and fit my specific car just perfectly. I would use this website again.
Jane
3/24/2007
Outstanding service and fast follow up. Would recommend etrailer to my friends
John
3/24/2007
Thanks so much for standing behind your company's "100% satisfaction guarantee". Put me on your list of satisfied customers!
Mark
3/24/2007
I'm impressed with how fast it got to me. I was expecting it to take longer. Everything went smooth and easy. The site was easy to use, and easy to find out which product fit my vehicle. I will definitly purchase from etrailer again.
Al
3/23/2007
Fast Shipping, Easy to put on, 4 bolts. A Cave Man could Do it!!!
Cal
3/23/2007
HAPPY CUSTOMER-Bought 2 items I decide I wanted to return 1 only because I decided I didn't want it, They were very fast in handling the return. Trailer hitch fit very good. Save alot money. Would buy again
Edward
3/23/2007
This must be the best source available for hitches and related products! Your pictures of the hitch mounted on the vehicle were very helpful. The price was right, shipping prompt, and all products were exactly as represented on the web site. The Draw-Tite hitch for the 2006 Toyota Highlander was a perfect fit and easy to install.
Jan
3/23/2007
Product was excellent, instructions were very accurate and delevery was great
Jerry
3/23/2007
Etrailer is how a business should be ran. This is my fourth or fifth order from etrailer and I have yet to be disappointed. All businesses should take lessons from etrailer.
Robert
3/23/2007
this web site is first rate. One of easiest and the best I have ever dealt with. I will be coming back here again. Cudos to whomever developed this site and the person/s responsible for making things happen quickly and professionally
Shelby
3/23/2007
great price and fast service. Was pleased with the fast service and helpful information on the product. Thank you for everything Al
Al
3/22/2007
I just wanted to tell you how AWESOME my experience has been ordering from your company. I've been extremely frustrated lately with other on-line vendors who advertise great prices, but don't ship the product for weeks. eTrailer shipped our hitch the SAME DAY that I ordered it and it arrived a day earlier than I thought it would. You've provided a great product and service at a good price. Keep up the good work. You definitely have my business. Take care.
Brian
3/21/2007
Super place to buy hitches from- the hitch arrived in 4 days and installed in 10 minutes!
Merrill
3/21/2007
This was my first purchase from etrailer. I found the website very easy to use, and particularly liked the program for matching my car socket to my trailer plug. It was very self explanatory for one not technically inclined, it was easy to find just what i wanted, and the price seems very reasonable.
Robert
3/21/2007
Best price and selction of hitches on the internet! Unbelievably fast shipping!!
Steve
3/21/2007
I did a lot of shopping around before I ordered anything from E Trailers, they have a huge selection of anything you could possibly want to replace or add to your vehicle or trailer, and the price is about the lowest I have come accross, I am more than satisfied with the speed of the delivery.
Terry
3/21/2007
Isn't the internet a great tool! I needed a Jayco adapter and in five minutes I was able to have one on the way to my house. No searching around at specialty trailer stores and it was sent cross country in just a couple of days. Thank You!
Cary
3/20/2007
Excellent service.
Jairo
3/20/2007
The whole process was easy and quick. The shipping only took 2 days ... cant beat that. Installation only took minutes just as advertised including the wiring harness.
Kevin
3/20/2007
I purchased a hitch, wiring harness, bike carrier and bike adapter for a newly redesigned 2007 Hyundai Santa Fe. Everything arrived in a matter of days and either fit or worked perfectly. Great prices, quality and service support. Rest assured, I'll be recommending you to anyone who asks. Thanks again.
Larry
3/20/2007
Lightning fast shipping. Up to date emails. Best on the web! When I click submit, I go out front and look for the truck!
Mike
3/20/2007
I was very pleased my order shipped the same day and the price was the cheapest i could find.
Rob
3/20/2007
The service was great. The part arrived in a short period of time. It was the correct hub for my trailer. Thanks for your help.
Daniel
3/19/2007
Thank you You guys have about the best web site I've ever been to. Easy to use and no BS
Gerald
3/19/2007
Customer service was very helpful, very nice, and very knowledgeable in the product as well. Will recomend etrailer to others!
Jessie
3/19/2007
I received exactly the items ordered on time and in good condition. Everything fit perfect! Thanks for a great online shopping experience.
John
3/19/2007
The process was very simple and shipment was prompt. The product is with UPS and due today out for delivery which is two business days after placing the order. I would definitely use/recommend etrailer.com for any trailer needs.
Ron
3/19/2007
The entire purchase was easy. Shipping was on time, prices were great. I would recommend etrailer.com to anyone.
Jeremy
3/17/2007
Very Good service, will buy from again.
Brian
3/16/2007
Pleased... prices were good, shipment came promptly and was well packaged for what it was.
Bruce
3/16/2007
Thank you very much, Great service!!!!!!!!!!
Debbie
3/16/2007
I am very pleased with the services I have received from etrailer. I have placed two orders recently and shipment has been on time.
Dennis
3/16/2007
Great company to deal with. Good prices, Good selection of parts, and promptly shipped. I will recommend and use this company again. Jimmy
Jimmy
3/16/2007
Great service, This site is very easy to use, will use again, they have some of the best prices around
Matt
3/16/2007
Have done business with etrailer twice now. Been very impressed with promtness of delivery & price. This is a 1st class company that I will continue to do business with.
Scott
3/16/2007
I placed my order saturday 3/10/07 I recieved my order today 3/15/07 really fast service. Everything I ordered was there in boxes thank you for fast service. I will order from you again. thank again Alan
Alan
3/15/2007
I would like to thank you for your wonderful service. I have ordered 4 hithches from you in the past and have always marveled at how fast my order is handled and the merchandise is as described. It is very helpful that you rate the ease of attachment and I find the directions being available on line before purchase very helpful. In this day it is often very hard to find a company who really cares about the customer. Keep up the great effort. It is trully appreciated. Your loyal customer, Alan
Alan
3/15/2007
Boy, talk about fast service and follow-up!!! You guys are tops, thanks very much
Benito
3/15/2007
Thank you E-Trailer everything went off without a Hitch. Got it on the day they said it would be delivered Installed it just like they said easy as pie. You guys rock.
Jeff
3/15/2007
Thank you for the friendly and great service reguarding my hitch.
Matt
3/15/2007
I was completely satisfied with the service and people I dealt with. Ralph
Ralph
3/15/2007
What a surprise. I could not find what I was looking for locally so I checked the web. etrailer.com came up in a search and had exactly what I needed at a great price. I ordered online and paid by credit card on March 6, 2007 product was shipped March 7, 2007 and I received it March 13th 2007. Thanks for the great deal and very prompt shipping.
Sam
3/15/2007
I have found my trailer supply dealer, you guys are great, low prices and fast shipping and all the trailering items you need. No need to look any place else, what more could you ask for? Thanks, Bob
Bob
3/14/2007
I had a very nice experience ordering from you! The woman I talked to was very professional and polite. I got e-mails confirming my order was received, and when it was shipped.Ordering was fast & easy. Great job!
Darrell
3/14/2007
Search for the product I wanted was very easy. Associated items of interest were great and the links available to see and add item to my order. Similar products in weight, features and prices were available for the choice I wanted. I received order acknowledgement from two company representatives and a shipping notice next day with tracking number. I look forward to receiving the product for use on my Car, Trucks, and Camping trailer. I also search for similar and found items of interest and will order in future.
Denis
3/14/2007
I have ordered from Etrailer 2 times and it was a snap always ontime and they have the stuff onhand. The staff is great to deal with the E-mails to let you know about the shipping of your products. E-TRAILER YOU THE BEST KEEP UP THE GOOD WORK
Scott
3/14/2007
Shipped fast. Great email communication. Product was fantastic. Priced better than everyone.
Sean
3/14/2007
I have ordered many things on line but this is by far the fastest service I can remember. I ordered it Tuesday at 10am and had it on my porch Thursday when I arrived home from work. Thanks
Jim
3/12/2007
Wow, fast shipping, excellent correspondence, great packaging, I am overall very impressed. All for the best prices on the net and way better than local.
John
3/12/2007
This is the second item I have purchased from etrailer in the last 9 months. Nothing but a great experience! They keep you informed and ship quickly. I highly recommend other shoppers to this site.
Kyle
3/12/2007
Okay... What gives? I placed an order last Wednesday AM and by the end of the day, I had received two emails one confirming that the item was in stock and the other confirming the the order had shipped. Two days later, my order was delivered! In a world where botched up shipping and non-communication have become the standard, you offer this amazing level of customer service and to be honest, it kinda-sorta freaked me out. I look forward to being freaked out by you folks again.
Scott
3/12/2007
Great! Remarkably fast and accurate service. Thanks.
Steve
3/12/2007
The installation instructions were inaccurate I was delighted when the hitch bolted up in less than 20 minutes, much nicer than the class 1 hitch. Thank you very much.
Bill
3/11/2007
Installing the hitch was pretty easy, although it took me more than 30 minutes 50 bolting the hitch on. The wiring harness took about 30 minutes and was a piece of cake. The package arrived about 5 days after ordering and in good shape - no parts missing.
Dan
3/11/2007
I have to say that your website, ease of use, pricing, quality of product, update on order status, and ease of installation instructions make my experience with your company one of the best overall internet experiences I have had in the last several years buying things on the web. You have a great business model an do a great job.
Ross
3/11/2007
Good price, smooth transaction, and quick shipment. What else could I ask for? I'll use etrailer.com again.
Dennis
3/10/2007
I couldn't have asked for better service. No complants with the quality, and I'll buy from you again. thank you
Harry
3/9/2007
Thanks etrailer. Super fast shipping, extreamly well packaged. I am 100 satisfied. Etrailer has a great selection of hitches. I wish you all the best
Roy
3/9/2007
What a great site! When you call to order you get a REAL person on the line. They answer any questions you might have and are friendly and knowledgeable. Super fast shipping. I wish all web sites and businesses were this good!
Vicky
3/9/2007
Good deal, great service.
Alfred
3/8/2007
Great product for a great price with super fast shipping !!!
Barry
3/8/2007
If you desire as I do Quality products, great personal service and fast delivery at a price that is more than competitive, etrailer should be your One Spot Shop Place.
Bert
3/8/2007
Received the floor mats, and they are great. Thx!
Jeff
3/8/2007
Shipment got here today, all parts received. Good job!
John
3/8/2007
Thanks for everything. You all have the best deals and customer service ever. Thanks again :)
John
3/8/2007
This is my second purchase with etrailer.com. As a repeat customer, I highly recommend etrailer.com for anything that pertains to hitches etc. The selection is great, along with its prices. The bike rack works like a charm. If your serious about your mountain bikes and transporting them with ease and safety then the TH996XT is the one. Worth every penny. It looks great on my 2006 Honda CR-V EX. And in case you are wondering, I also purchased the reciever hitch from etrailer.com as well. For selection, service and price etrailer.com can not be beat!! Happy Shopping
Johnny
3/8/2007
Shopping was a pleasure, very easy to use website. The delivery was very prompt, ordered on March 4,2007 received on March 8, 2007. i would recommend this to everyone.
Ted
3/8/2007
You people rock, my hitch is already here, Wish everyone did business like this! Thanks, Barry
Barry
3/7/2007
This is the 2nd hitch I have ordered from etrailer. It really couldnt be easier to determine which is the proper hitch for your vehicle and to order it. Mine shipped the same day
Kenny
3/7/2007
The customer service was excellent. eTrailer.com responds by e-mail even better than other companies do by phone. I was very picky about my shipments time of arrival, and was given a favor that no other company has ever given before eTrailer.com employees provided an e-mail update of my shipment status nearly every day. I would recommend this company to anyone looking for trailer parts!
Miki
3/7/2007
I think your service is great and very fast. I will be back to do more with you people for sure... GREAT SERVICE thanks alot..
Richard
3/7/2007
Thank you for your prompt communication. I called the 800 number on your website about an hour ago and the staff was very knowledgeable, pleasant, and helpful. Please let your staff know that this was my first encounter and I will not hesitate to direct friends and relatives to your website.
Vince
3/7/2007
Great hitch and shipping was fast.
Travis
3/6/2007
Very happy with ordering process and shipping time!
Bernard
3/5/2007
So far so good. Sales person was on the ball and all other questions regarding shipping have been answered. It is now in UPS hands. I will let you know how the product performs.
Jeff
3/5/2007
Bought my trailer hitch from E-Trailer and it fit perfectly.
Jim
3/5/2007
The transaction via regular order was great with etrailer. My order wiring harness works just great, plug-n-tow worth the wait....from Hawaii, thanks for the order, with etrailer.
Lowell
3/5/2007
The trailer hitch was a very easy installation, it took about a half an hour. The soft hinged bed cover arrived a couple weeks later. The cover looks great on my new Dodge. Thanks for the easy to understand instructions, Matt
Matt
3/4/2007
I can not say enough good about etrailer, I recieved my order in a timely matter, you shipped it out promplty. I have to say it was a pleasure doing business with you. Thanks Again
Ron
3/4/2007
Awesome Website! Awesome Tracking/Shipping! Awesome Products!
Jeff
3/3/2007
Great service and better yet greater prices. Thanks
Pete
3/3/2007
I was thinking that this was just your average on-line store with average prices. After some comparason shopping on the internet and local, I found your prices and merchandise to be far superior.
Robert
3/3/2007
Unbelievable! I ordered at 11am and got the shipping e-mail at 2pm. What took you so long? :-
Dave
3/2/2007
Ordering was easy, website done well, got order ok. I would recommend this site to others.
John
3/2/2007
It has been a pleasure doing business with you. So easy to find what I want at your web site and to order...Looking forward to much business with you.
Mary
3/2/2007
I needed a part to complete a wiring job on my 04 Avalanche..I was told what I needed to complete the job, checked with E-Trailer, mentioned what I was trying to do, and C/S knew exactly what I needed. She was extremely knowledgable with electrical components, I took her advise, bought the hardware, and sucessfully completed my project..Thanks very much. I highly recommend you fine folks at E-Trailer.
Stephen
3/2/2007
wow, that was fast! So far everything looks great. Good price, fast shipment and great follow up.
Bill
3/1/2007
etrailer had the best price of anyone and I got exactly what I was looking for. I was amazed to find the package waiting for me when I got home today, only 2 days after I ordered. Top notch company, I would definitely recommend to everyone. Thanks etrailer!
Mike
3/1/2007
I have purchased from etrailer several times and had nothing but perfect service. Thanks for the great service and products
Mike
3/1/2007
These guys are GREAT! A+ Shipping Service & Awesome Rate! A+ Communication/Customer Service! A+ No B.S. contact line! I will refer etrailer.com to everyone I know, thanks guys - keep up the great work!
Brian
2/28/2007
Great service when ordering my brake controller. Delivery was less than a week and the best part was I saved a ton of money. Thanks
Gaele
2/28/2007
Thank you for the materials I purchased. Could not find what I needed locally. Amen for the internet. The web site was easy to navigate and with a lot of selections. I received the package today.
Glen
2/28/2007
Thanks for the exceptional service, order arrived in three days. The hitch cover fits well, looks great and works fine. I am very pleased and hope to do business with you again soon.
Jean
2/28/2007
Hello from Mass. I have done a lot of on line shopping and have some time been very disappointed with their services. I ordered a trailer hitch, trailer wiring and hitch cover,everything was in the box and it was delivered on time. Thank you for your outstanding service. PS. I have recommend etrailer to every one.
Joseph
2/28/2007
Hello, it was very smooth experience while looking for parts and accessories for my Mazda 5. As soon as I finished my order I called my friend, since I feel confident recommending this site to any one. I really appreciate detailed information about the parts, close zoom option for pictures and the way parts are cataloged. Locating what I need for was very fast, so is the order delivery. Thanks!
Valerijus
2/28/2007
I would like to shout out a big THANK YOU! to everybody at etrailer.com. From the beginning of my order til my order arrived, everything went without a dare I say it hitch! Pun intended. My order arrived on time and in great condition, and at a great price too! Thanks again from Vince
Vince
2/28/2007
My part worked great!! Right size and the right price!! I am very pleased with the product, the shipping and the price. I am also very impressed with your customer service. I will recommend you to my friends!
Janet
2/27/2007
Thank You, Thank You, Need I say more??? Thanks, Nice doing business with You, Jeanne
Jeanne
2/27/2007
Everything was as stated. Seems to have fairly quick shipping. Will do more business in the future.
Jim
2/27/2007
With etrailer I ordered the parts needed with a few mouse clicks. I did not have to find an auto parts store, and deal with a sales person who may not be able to find the parts I needed.
Chris
2/26/2007
Bought your Hidden Hitch for an 07 Honda Fit Sport model 60847. Installation went smoothly and Im pleased with the product.
Eric
2/26/2007
So far, dealing with you has been a very pleasant experience. Keep up the good work!
Ernest
2/26/2007
I bought the curt front mount trailer hitch for my 04 Chevy Colorado, shipping was fast, easy installation, great quality. I am very pleased.
George
2/26/2007
Just exactly what I expected. Thank you very much.
Keith
2/25/2007
It was recieved in a timely manner and looks great Very happy with my order
Kenton
2/24/2007
Thank you! I keep coming back to ETrailer because you always give me the best deal the fastest.
Timothy
2/24/2007
Finding etrailer.com to deliver my hitch receiver and other items in a timely fashion at a competitive price I recommend them. Also, I saw what I was looking for online and any and all questions were answered on the phone.
Alvin
2/22/2007
Very happy. I just recieved my order and in very good time, I just hope it fits my 96 toyota tacoma Thanks for the prompt service. I will be a return customer in the future
John
2/22/2007
Was a nice shopping experience. Great prices and very fast service. Will shop again with etrailer.com
Mike
2/22/2007
Thank you, all the items I ordered have been received in good condition. My wife is very pleased with them. We will certainly recommend you.
Neil
2/22/2007
Easy to install class I hitch. Web site said 30 minutes for novice installer and thats what it was, tops! Great price too.
Tracy
2/22/2007
very easy to shop
Mike
2/21/2007
Quick shipping, easy tracking, great service and all for a great price! I'll continue to shop at etrailer.com.
Peter
2/21/2007
It went very smooth and fast. Recieved e-mails confirming my order very promtly. I liked the prices and recommend eTrailer very highly. Thanks again.
Dennis
2/20/2007
Very easy and pleasant experience ordering for etrailer online
John
2/20/2007
These of some of the best internet sellers I have had the honor of dealing with.
Michael
2/20/2007
I have to admit that I'm not impressed that often but you guys are great! Very simple to the right hitch. It arrived today, installed it today, and out fishing tomorrow. Keep up the good work!
Rudy
2/20/2007
Great transaction. Fast shipping. Perfect fit. Great product.
Wendell
2/20/2007
Great site, price of my item was actually cheaper than other sites i have looked at and when i recieved my order it looked just like it did on the web page. Not to mention how fast i recieved the item, they even send you a tracking number so you can track your shipment on the net. I will be ordering from this site again and i have told friends about the site. A very happy customer!!!!!
DJ
2/19/2007
My first time to order from etrailer.com. Not only did they have a trailer hitch for my Turbo VW Jetta, but they made sure I ordered the correct one. Received emails on status of order and shipping information. Thanks for a good experience.
Greg
2/18/2007
Wow! What great delivery service. My order was delivered Friday afternoon. It was exactly the part I was needing and delivered much faster than I expected. Thanks for the quick delivery.
Larry
2/17/2007
I received the hitch yesterday. It went in w/o a flaw. I just wanted to also tell you I appreciate your customer service and keeping me up to date each step of the order. Hope to do business with you again.
Uriah
2/17/2007
I received the drawbar kit fast considering how the snow storm closed alot of the interstate highways. It fits my hitch. I am very satisfied my purchase. Thank you
Al
2/16/2007
best prices by far, fast & cheap shipping
Charles
2/16/2007
The staff was very helpful, fast shipping, great prices.Overall a pleasent experience. You have won my business for furture purchases.
Jon
2/16/2007
etrailer.com was a super find. Best price and shipping was great.
Randall
2/16/2007
Great prices, no tax in my purchase and 99 cent shipping for my order. Unbelievable!! In addition I found your site to be very easy to navigate with good pictures and good descriptions of the products. I received an e-mail letting me know that my order was sent to the warehouse and another e-mail letting me know that the order had shipped with easy tracking information. You are in my short list of favorites. All the best!
Kelly
2/15/2007
I like buying from etrailer.com it was a good experience you got my trailer hitch to me fast Thank You so much.
Mark
2/15/2007
Very easy to install - installed in a about an hour - saved $150 by doing myself instead of paying […] to do it! Great Product.
Michael
2/15/2007
I want to thank you for the speedy delivery of my brake controller. It came about 4 days earlier than I expected it. Very good service.
Bill
2/14/2007
Thanks for the good service. The Valley trailer hitch I ordered for my '07 Tacoma fit perfectly. It bolted up to the weld nuts on the frame as advertised. It looks as good as the OEM model at a fraction of the price. I am very pleased with the quality of the welding and paint as well. This hitch is a very good value for the money.
Joel
2/14/2007
Great price and fast shipping. I got exactly what I ordered and was a breeze to install. Thanks
John
2/14/2007
The hitch was made by Curt Manufacturing who I had never heard of. This is a well made first class piece of equipment. It is for a new Mercedes GL450 and the construction is as good or better than the OEM hitch Mercedes wants a fortune for. Kudos to Curt! All the additional towing accessories I ordered including several hitch balls are good stuff. I have been towing for 40+ years and I recognize quality. I highly recommend etrailer for any towing needs and based on the quality of this hitch I wholeheartedly endorse Curt products.
Kleve
2/14/2007
Thanks - parts are great along with the service.
Randy
2/13/2007
WOW! I ordered this morning, and its already on its way! Outstanding customer service, I was informed within minutes of my order that my items were in stock and were on their way!! Thanks!
Joey
2/12/2007
This is my second purchase and both transactions went great. Communication is good and they seem like an honest and fair company.
Joseph
2/12/2007
Second hitch purchase from etrailer.com. Big fifth wheel hitch this time. Fast shipping and well packaged for that much size and weight. Best price I could find too! Good company to deal with.
Marty
2/12/2007
Well,My order couldn't have gone any better. Thank you all It's nice when we all get what we want.
William
2/10/2007
A pleasant experience in shopping. Would recommend this site to anyone who lives away from town or the big cities.
John
2/9/2007
Excellent
Jonathan
2/9/2007
Thanks, Keep up the good Works!!! Very Happy with Previous order!! Lee
Lee
2/9/2007
Very fast fulfillment and shipping. Ordered and received delivery within four days and didn't pay any extra.
Art
2/8/2007
I almost ordered a cargo rack from [..], but saw that etrailer had better quality ones for about the same price when accounting for shipping. The budget shipping got the item to my door in less than 48 hours... unbelievable. Definitely a happy customer here!
Brett
2/8/2007
Package arrived today. Very quick service. Thank you very much!
Dennis
2/8/2007
This was a well developed site, that gave me all the information and items that I needed to install hitch. Well done and quick to ship.
Jeff
2/8/2007
My third or fourth order from etrailer. Very pleased with their service, as usual. This time I ordered everything to set up a new tow vehicle, including brakes and mirrors. All parts priced fairly, everything arrived in one shipment in three working days. Not worth my time driving around town and trying to find what I need one piece at a time. Thanks again. Jim
Jim
2/8/2007
You may not be Dell with their computerized tracking but your personal service more than makes up for it. Hopefully all this attention to you customers makes you a leader in your industry. Great doing business with you. Rudy
Rudy
2/8/2007
My order has just been shipped and very quickly I must say. Emails were great, letting me know where my order is and when it should arrive. Thank-you for making this a easy transaction. Thanks Brad.
Brad
2/7/2007
This is my second hitch purchase from etrailer. the website is very easy to use. item organization is great. i like the way that associated items are offered along with the major items for sale. i will definitely recommend this site to anyone looking for the type of merchandise you sell.
Kenneth
2/7/2007
It came today, thank you very much, I already installed it, will be referring to all my friends, great to do business with you. Mike
Mike
2/7/2007
Excellent web site, good selection of offerings and top notch filling of the order.
Daniel
2/6/2007
I am impressed with the service that etrailer provides.
Enrique
2/6/2007
Outstanding service and follow-up. Kudos to customer service for helping me. Order tracking system is great. Great ion and competitve pricing.
Pat
2/6/2007
Great way to shop and buy.! Cheaper and faster delivery than the local truck accessories house on the identical model. I will be back.
Russ
2/6/2007
I ordered a wiring harness to pull a trailer, not the handiest guy around but the description said it plugged into existing wiring without splicing, besides it was going save me about $100 going with etrailer. So I ordered, the part arrived quickly, and as promised plugged into my existing wiring with very little hassle. Im sold! Thanks Etrailer.
David
2/5/2007
Needed an obscure trailer harness right away 99 Chrysler Concorde, before Monday. Ordered it Thursday afternoon at 2:30 p.m., didnt get express service but it was still there the next day! Amazing!!!
Eric
2/3/2007
Excellent customer service. I placed my order and realized that I had forgot lights for my hitch mounted cargo carrier. I e-mailed etrailer and they called me immediately, cancelled the original order, submitted the new order and shipped it out immediately. All of this at 5:30 pm on a Saturday and with $.99 shipping which will arrive on Thursday. Thank you etrailer for reminding me that customer service still exists.
Gary
2/3/2007
I love my new bike rack. Thanks for the great deal
Jon
2/2/2007
I was happy to find people running a good company. I have been looking for a towing package for a while. It seems everyone wants the price of a new car for a hitch and install. I found your prices great, shipping fast, install directions perfect. thank you very much. I will be back
Ray
2/2/2007
Great products, great company, lighting fast shipping.
Steve
2/1/2007
Etrailer has all the repair parts I need to keep running and gets them to me faster than any on-line supplier I have ever dealt with
Van
2/1/2007
Another pleasant buying experience at etrailer.com Good prices,good service and prompt shipment. What else can you ask for. Thanks etrailer!
Dave
1/31/2007
I am very pleased with my soft bed cover.
Ida
1/31/2007
Ordered on Saturday, received on Tuesday. Fast shipping, excellent communication. Will buy from again.
Kim
1/31/2007
Arrived in less than a week. Installation was a snap and well thought out for a 2001 Dodge Grand Caravan. Took less than two hours!
Rob
1/31/2007
Received order today, only four days after I placed it. Very satisfied with price, delivery and quality of products.
Roy
1/31/2007
I have to say, etrailer is the only place I will shop for parts in the future- near immediate, personal response to my order on a SATURDAY and prompt shipping the following Monday. My parts are being delivered two days after they shipped when I expected them in a week to ten days! Great job- I look forward to using you in the future!
Darin
1/30/2007
I am very pleased at the quality and promptness of Etrailer.com. Fast, efficient shopping. Quick turnaround time from order to delivery.Thank you etrailer!!!!
Jim
1/30/2007
Great service, fast response, fast shipping with update. Look forward to continue relationship with this company
Kelly
1/30/2007
Trailer hitch was as advertised attached without adjustments. Received promptly. Hitch was shipped in a box no damage or missing parts.
Marty
1/30/2007
My order arrived on time and everything was as promised. All parts were there and I had no trouble trouble assembling both products. Very pleased with complete transaction. Thanks.
Thomas
1/30/2007
Good service and remarkably quick shipping.
Tom
1/30/2007
I just wanted to say thank you. I have been treated very well by the folks at etrailer. The entire process of ordering and shipping has been truly pleasant, informative, precise, and speedy. You are true professionals and nice human beings. Your efforts are greatly appreciated. Im now looking forward to receiving my bike rack and cover. I will certainly check back with you regarding a product review. Again, my sincere thanks !!!
Frank
1/29/2007
Another great purchase. Low prices, fast shipping and great customer service are always provided.
Ralph
1/29/2007
The salesperson was very helpful. Parts were in stock I wanted. Hitch arrived in 3 days. Everything fit perfect. Thanks, Russell
Russell
1/29/2007
The Perfect internet purchase experience
George
1/27/2007
great place great products great people
Mike
1/27/2007
I received great customer service who was patient with my questions. The hitch was shipped quickly. Doing the install of electrical and the hitch took 60 minutes including cleanup on my 07 Highlander. Do some homework first and it makes the whole process easier.
David
1/26/2007
First time ordering from etrailer and Im 100 satisfied. Received items in just 2 days. I shopped for the best prices and the best shipping charges and they had the others beat. I also couldn't believe how good the material was packed for shipping. etrailer.com, I will be back.
Larry
1/26/2007
Thanks for the quick shipping and great parts to make my car a trailer puller!
Glyn
1/25/2007
Second time to order at etrailer.com because first experience was satisfactory. Present order placed on Sunday evening order pulled, packed and shipped on Monday. Delivered on Wednesday in Dothan, AL, 46 hours from UPS receipt. I might add that 12 of these hours was riding on the local delivery van.
Merwyn
1/25/2007
Great site layout....Easy to locate items for specific make & model...Ordering was painless & shipping was prompt...I'll come back!
Lee
1/24/2007
Really great site and customer service. I will spread the word.
Wayne
1/24/2007
etrailer is first class. i am impressed with their products.
Bob
1/23/2007
The web site was easy to navigate. The order process was also easy and the response time was great. I had a great experience shopping at etrailer.com
Gene
1/22/2007
A great shopping experience. Staff was very helpful and understanding. They answered all my questions and were knowledgeable about their products. I had a wrong part when the order arrived but when I called it was handled quickly. The part was sent right away and a UPS return lable was sent the same day. Their website was very infomitive and helped me track my package. I will use them for future purchases.
Glen
1/21/2007
I was very satisfied with the hitch and wiring harness I received. The service was prompt and delivery was on time. You also had the best price I could find for the hitch. Thanks
Keegan
1/21/2007
Order was shipped in a timely fashion and arrived on time.
Bob
1/20/2007
Very quick service , lot of material to be seen. Thanks.
Lance
1/20/2007
I Like The product very much and the price is right on. The service was great. THANK YOU
Roger
1/20/2007
Outstanding service. I would recomend you to my friends. Thanks
Rick
1/18/2007
E-trailer did an excellent job. This is the second order I had placed. Both times I placed my order on a Sunday and recieved it the following Thursday. They are very efficient and keep you informed on the status of your order.
Thomas
1/18/2007
We have a business that depends on several trailers, and have been ordering maintenance and setup parts from eTrailer for about four months now. Their web site is very easy to use with lost of information, they ship immediately, they keep me up to date with order status and tracking information, and their prices are the best around. The invoices even have pictures, which are great when it comes time to reorder. These guys have e-commerce wired.
Bill
1/17/2007
I think you folks are awesome. First your website is easy to navigate and your inventory and range of products are incredible, to say nothing about your very competitive prices. Within just a few hours of placing my order I received two emails from you. The first acknowledged my order and advised the item was in stock and would be shipped soon. The second email, a short time later, advised me that my order had shipped and provided me tracking information. It can't get any better than that.
Bruce
1/17/2007
This is my second order, I am really impressed. Quick shipping, very helpful
Frank
1/17/2007
Put the tow hitch on today without a hitch--thanks!
David
1/16/2007
Very good communication. Very quick in shipping order.
John
1/16/2007
Good experience. Liked receiving a few emails telling me about the status of my order.
Scott
1/16/2007
I was very impressed on how fast you shipped my order for the Jeep class 4 hitch and trailerlite setup. It arrived on my front porch within 2 days of ordering and everything was as advertised. I could of bought a trailer hitch from anyone but your outstanding service made it a pleasant experience. I had the whole project finished within 2 hours including finding all my tools.
David
1/15/2007
Excellent service !! Hitch was shipped out to us the same day it was ordered. We will order again from this company when the need arises.
Ron
1/15/2007
Transaction went smoothly, ship time was prompt, packed well...satisfied customer......do we need to say anymore?! Thanks etrailer
Rod
1/13/2007
No Doubt, this was the fastest shipper I have ever dealt with. I ordered a bumper hitch for a Lincoln and it was sitting in my drive the next afternoon late. I was very surprised. Would LOVE to do business with them again.
Carnie
1/12/2007
I've used etrailer twice now to order hitches for two different vehicles. I've been very pleased with the promptness of getting my parts, excellent customer service and great prices. Thanks
Chad
1/12/2007
Just got home. Knew my hitchstep had already arrived. Sliced open the box and installed the step in less than 30 seconds. Service was great.Was able to track shipment every step of the way. Would purchase from e-trailer in a heartbeat. Professional. Very professional.
Don
1/11/2007
It have recieved my stand and already put it on,And it works great Thank You
Eric
1/11/2007
I ordered my hitch over the web on 1/9/07 at 10:07 PM. I received confirmation at 7:42 AM on 1/10/07. At 12:27PM, 1/10/07, I received confirmation of shipment and a tracking number. At 3:00PM on 1/11/07, I finished putting the hitch on my truck. Forty hours after I clicked "ORDER", I had my hitch installed. NICE, huh?
George
1/11/2007
I had very little to no experience with trailer parts. But my Dad ask me to help him rebuild a triple axle equipment trailer. I was hesitant to do so until I looked on line and found etrailer.com. Everything we needed to rebuild the trailer was right there. Being able to pick the parts you needed from a photo line made identifying and buying the parts I needed as simple as it could get. I think even the Geico caveman could order from etrailer website without a problem. Thanks for the help, Jim
Jim
1/11/2007
Quick response and shipment
John
1/11/2007
Everyone was helpful and knowledgeable. So far for the first experience I am pleased. Everything was in stock and shipped when I was told.
David
1/10/2007
etrailer had the parts I needed and at a very competitive price. The order was shipped in less than 24 hours. I would definitely order from etrailer again.
Don
1/10/2007
I've made three separate orders in the last year and in every case etrailer has been on time and has great customer support! You can trust this site!
Ross
1/9/2007
I ordered and installed both the 87135 Class III Hitch and the 118418 T-One Harness for my Saturn Vue. I ordered them at seperate times and both times it was an easy process to find and purchase the correct hitch and wiring harness. Shipping was prompt as well. I think the total install time was 2 hours. I had no serious problems with either installation. I would certainly recommend etrailer.com and will be ordering from you again when I need another hitch. Thanks
Troy
1/9/2007
You guys are on top of it.
Leon
1/8/2007
My order was placedand order confirmed and shipped. There were no problems or anything. Everything went smooth as silk.
Nicholas
1/8/2007
I was happily surprised at how fast my orders were shipped. Ususally the day after they were ordered.
Dale
1/5/2007
Good pricing, responsive to questions.
Guy
1/4/2007
I order a Curt trailer hitch and a Rola bike rack on Wednesday. They arrived the next day. Can't do better than that - good prices, fast service. Only thing better would be an automatic install!!! Thank you.
Ron
1/4/2007
Just wanted to let you know that the class III hitch I ordered Saturday for my new Grand Cherokee arrived today. As advertised, installation was under half an hour. It probably took more time to get the spare tire out of the way than to actually install the hitch. I can't wait to test-pull my Coleman. Thanks.
Tim
1/4/2007
Just wanted to send a short note to tell you how pleased I am with your company and their service. My items arrived yesterday right on time. If I need any thing in the future, I will definitely order them from you.
Diane
1/3/2007
Great. Thanks!
Nigel
1/3/2007
About a year ago I ordered a front mounted receiver hitch for a 2002 Yukon from you folks and I was EXTREMELY pleased with the hitch and the ease of installation.
Don
1/2/2007
I have ordered 3 times from etrailer. Every time I got great service, fast shipping. I recommend them.
Gerald
12/31/2006
Hitch was extremely nice! It went on very easy. Product shipped very quickly. I received it in 2 days during the holidays. I am very pleased. I would recommed etrailer.com to anyone in need of a hitch!
Brian
12/30/2006
Shipped next day - incredibly fast processing - would order from again in a heartbeat!
Dan
12/30/2006
Thank you for the prompt emails, informing me of the status and the shipping of the products that I purchased.
James
12/29/2006
I just wanted to say that my Valley Class III Trailer Hitch Receiver fit like a glove. It was so easy following the directions and looks great! Thanks to all of you at etrailer.com for a superb product!
Richard
12/29/2006
Great Job!!!! I have ordered from etrailer.com before for my hitch, and hitch cover and was satisfied with my purchase. I just ordered a hitch cargo carrier/ light set, AND IT ARRIVED IN 1 DAY!!!! HOLY COW 1 DAY!!! Keep up the great service!!
Craig
12/28/2006
Thanks for all that e-trailer has done! fast shipments and everything is top notch.
Gregg
12/28/2006
My order was delivered late last night, I installed everything this AM (hitch and bike rack) no problems, thanks Ron
Ron
12/28/2006
The hitch was great and arrived sooner than promised.
Wade
12/28/2006
My hitch arrived quickly and at a good price. It was very easy to install. Great job and excellent customer service. Thanks for the great job. It went on quickly and easily. Definitely will recommend to other people. Outstanding all around.
Andy
12/27/2006
Fast shipping and the best prices on the Net. Thanks!
James
12/26/2006
Very good experience. Fast delivery. Item was just as described and fit perfectly. Highly recommended. Will do business again. Thanks, Jerry
Jerry
12/23/2006
It arrived on 12-22 in plenty enough time to get it installed on the cargo carrier for my wife's Jeep for Christmas. Again, Thank You All and Happy Holidays...P.S. I will highly recommend your site to my friends. Look forward to ordering from you again in the future.
James
12/22/2006
Great pictures to help identify the part you need. Easy to navigate etrailer's web site. Competitive pricing, good communication and fast shipping. If you need trailer parts or maintenance items, this is the place to go.
Lee
12/22/2006
My hitch arrived today on time and in good shape.
Randy
12/22/2006
YOU ROCK!
Patti
12/21/2006
Service was great.
Christine
12/20/2006
Fantastic shipping time. Product was a lot better quality than I had expected. A1 service and product.
Richard
12/20/2006
Great price on trailer brake and fast shipping. Told a friend about the deal and he ordered two of the same for himself! Merry Christmas.
Don
12/19/2006
WOW super fast shipping ...can't wait to install it
Jack L
12/19/2006
They arrived in first class condition today and I tried one out. Works great!
Jerry
12/19/2006
I just happened to find this web site and they had the best prices...What a deal! Will definitely shop here again.
Laura
12/19/2006
Thank you for keeping me informed of my purchase. I appreciated knowing the status of shipping. The item arrived on time and everything looks good. Since it's a Christmas gift, I can't vouch for the quality until it's opened and installed. I appreciate the service and responsiveness you extend your online customers. Thank you and happy holidays!
Robin
12/19/2006
Thanks, I can't thank you enough.Happy holidays
Steve
12/19/2006
You guys are good (and I shall advise Santa as soon as the shipment is received)! Thank you
Jeffrey
12/18/2006
I have received this order in good condition without issue. As a new customer, I am very impressed with your communication of order status and overall fast shipping. Thank you for all your help. Take Care, and Best Wishes for The Holiday Season
Dustin
12/16/2006
Best prices - Easiest to navigate website - Best brands - Fastest shipping (2 days from time of order to receipt). Finest internet related purchasing experience I've had over the past 5 years. Highly recommended!
Larry
12/16/2006
Great website, easy to understand, good selection. Hard to find accessories and fast shipment. thanks
Tom
12/16/2006
Excellent products at fair prices. Super fast shipping. I will be a repeat customer!
Bill
12/15/2006
My order arrived today (service star hitch cover). I wanted to say thank you. It looks great!
Jeanette
12/15/2006
etrailer.com is great. Product arrived on time and as ordered. Very satisfied with the service. etrailer.com representatives contact me to let me know when the my hitch shipped and on the day it arrived to tell me it was out for delivery. Will do business with again in the future!!! Thank you very much!
Craig
12/14/2006
Fast shipping, Great product, thanks
Don
12/14/2006
Wow, I'm really impressed with the whole experience. Everything has been handled quickly and my package is here within 2 days of ordering it. Way to go!!
Eileen
12/14/2006
I appreciate the fast response from the group at etrailer. You come highly recommended and I see why.
Hilary
12/14/2006
It was very easy to find the proper tow hitch and wiring harness for my new truck on your excellent website. The order arrived in just a few days. The tow hitch fit perfectly and installed in less that 5 minutes. The wiring harness also installed quite easily. I saved hundreds over the dealer items. It was a great buying experience.
Rany
12/14/2006
Thank You, It is a pleasure to order partsform a company whose service reps are really helpful and sincere. Too many businesses offer a lot of eyewash, lip service and empty promises, ETRAILER DELIVERS. The service, notification of orders received, of orders shipped and tracking numbers and knowledgeable, friendly service reps is 2nd to no company I've dealt with before. The line of parts and availability is great, the timeliness of shipments is superb. Thank You and continue with the service I have personally received. I seldom compliment anyone on service, as there are so many non-caring businesses whom only want your money, once they get it, the service stops. This is not the case with etrailer. I don't order a lot of items, but when I do they will be from etrailer.
Ron
12/14/2006
Purchased spring bars/cam system on evening of Dec 8th.....Arrived as promised on Dec 13th. Thank you for an excellent product and "speedy service" Hard to find good service....but know where I can get it now. Thanks again.
Frank
12/13/2006
I placed my order on 12/9 at 2pm, received a confirmation that evening. The order shipped 12/11 at 1pm. I received the packages 12/13. Quick service, great prices (saved $140 compared to my local dealer). I will definitely us etrailer again and again.
Steve
12/13/2006
Excellent Product Selection AND Excellent Service. That combination is almost non-existant today. I will be back in the future and I will pass the word to my friends and associates. Thank you for a very pleasant buying experience.
Bill
12/12/2006
I was extremely pleased with my etrailer experience. Ordering was handled quickly with plenty of timely email notifications each step of the way. I ordered several items and 1 I did find a little cheaper, but the price match was handled quickly without issue and better than I expected to be honest. I could not be happier with the purchase process.
Dave
12/12/2006
The boxes were here in no time at all, you made the procedure painless Thank's again
Mike
12/12/2006
Great Service, Great product! Product ordered 10:38 AM,12/8/06 Product Shipped 2:25 PM, 12/8/06 Product Delivered 2:43 PM, 12/11/06. I have ordered merchandise from Cabela's, Bass Pro Shop, Lands End and other top rated Companies. Never had this quality of service before. Highly recommend ETRAILER to anyone!
Thomas
12/12/2006
Thank you for the quick turnaround.
Meri Lou
12/11/2006
Just a Thank You and your wonderful staff for all your help in finding a trailer hitch receiver cover, I have hunted all over the dallas area for a cover in Jeff Gordon..
Stacy
12/11/2006
You guys are great...Thank you!
Steve
12/11/2006
Excellent service
Paul
12/9/2006
One of the best online shopping experiences I have had. The items on the website were clearly detailed with instructions. The unit arrived quickly, and I installed it in less time than even suggested by the instructions. It fit perfectly.
Craig
12/8/2006
Thanks to etrailer for excellent service again. I will return for more as needed. Thanks George
George
12/8/2006
It was a good experience. Great customer service. Will definately contact etrailer for any future purchases.
Frank
12/7/2006
So far I love everything, have no complaints. Keep up the good work!
Cheri
12/6/2006
I just wanted you guys to know how impressed we are with our order. It got here in 3 days. The products are better than they look online. Thanks we're so glad we found you.... Great products great price. Unbeliveable. We are very pleased with what we purchased we will be repeat customers.Greg and Tonja New Travel trailer owners.
Greg
12/6/2006
This was a very positive experience. Starting with your website which provided a wealth of photos and information on products and even how to install them. Then a nice and smooth ordering process. When I had to make a change to my order prior to shipping, your representatives were very helpful corresponding by both phone and email and took care of it. And most importantly, my order arrived on a timely basis with no surprises in content or billing. Exactly what I asked for, exactly what I expected to pay. Great job etrailer team! I'll be sure to stop by again.
David
12/5/2006
I shopped around and came back to etrailer for my second hitch. The service is great too!
Jim
12/4/2006
Easy transaction; very quick shipping and took about 15 minutes to install single handed.
Peter
12/4/2006
This was an incredible transaction. The service I got when I called was accurate, friendly and fast. The hitch and assesories were all shipped the next morning and I had them that very afternoon. Installation was a breeze and the parts lined up perfectly with the frame of the truck. Even the wiring was simple with the T-Connector. I couldn't be more please with eTrailer from start to finish.
Troy
12/4/2006
Easy, secure ordering and fast delivery. Top-notch E-service!
Gary
12/3/2006
The day after Thanksgiving, my Wife googled SuperWinch & checked out 4 sites. She read your "What Others Are Saying" and finally decided to choose etrailer.com, although we had no personal referrals. You had a very good price...and super fast shipping. She ordered on 11/24 & received the Winch at our door in PA on 11/29. Excellent service.
Paul
12/3/2006
Perfect site with great information (picture explaining installation) before the sale. Notification of shipping and the ultra-fast delivery really impressed me. I would heartily recommend this business for towing needs! A real class act!
Ed
12/1/2006
Great, My 3rd order from etrailer, keep it up.
Michael
12/1/2006
Thanks...the installation of the Hidden Hitch 90757 for the Subaru Forester was a good experience. Also like the name, it is hidden.
Sherman
12/1/2006
Thanks, received today and it's exactly what I was looking for.
Jerry
11/30/2006
You guys are the best! I am so glad I used e-trailer-Again!
Jon
11/30/2006
I got all installed and all is working great. Thanks
Leslie
11/30/2006
Thanks so much for my trailer hitch cover. I received it today and am super psyched. It is going to be an amazing conversation piece at Christmas. Thanks for helping me to pick the perfect gift. Thanks Again, Rita
Rita
11/30/2006
Maneuvering through the website and ordering was easy. Tracking the order was straightforward. Great product, great website, great experience.
Steve
11/30/2006
Thank you for wonderful, quick service. My package arrived yesterday in good shape.
Glen
11/29/2006
Prompt response to my order.
John
11/29/2006
Ordered my hitch at 1:00 pm on Monday, Received it at 1:00 pm on Tuesday. Price and service can't be beat!
Robert
11/29/2006
These people really know how to do it. Great service!
Bill
11/28/2006
As always it is a pleasure to do business with a company that is so CUSTOMER orineted!!!!!!!!!!!! I will purchase all of my trailering supplies from etrailer and let my friends know about the service
John
11/28/2006
I really like the way your company has the website and good service keep up the good work! I will definitely buy from you guys again.
Mark
11/28/2006
Super easy on-line purchase, they shipped the item the very next day, and they had the best price I could find anywhere around on my part !
Stan
11/28/2006
Easy to use web site.Quality products at affordable prices.Fast service.My second purchase. Will be back.
Jerry
11/27/2006
You guys are awesome.
Mike
11/27/2006
Amazingly fast service. Order shipped within hour of being placed and I received the correct item at a great price.
William
11/27/2006
I have purchased items from etrailer.com on numerous occasions and have had an easy, smooth, and efficient transaction EVERY time. I will continue to use them every time I can.
Bruce
11/25/2006
Excellent service and complete follow-ups!! I am extremely happy with the Customer Service and I can't say that, as much, these days! If I ever need another product from you folks, I won't even consider another alternative - you've GOT ME!!!!
tBob
11/23/2006
Wow! We placed our order Sunday afternoon and it was here Wednesday at noon...Thanks for the terrific service!
Doug
11/22/2006
My package is scheduled for delivery today. Extremely quick service and plenty of emails keeping me up-to-date on , the item is in stock, the order has been placed and the order has shipped. Oh, they also had the best price on the exact same item.
George
11/22/2006
Thank you for being so prompt with my order.
Aaron
11/21/2006
Great service. I was suprised at the quick service. Awesome. Thank you very much.
Wilhelm
11/21/2006
First rate and it is good to see a under promise and over deliver type of company. Had dealt with them before and will deal again when the need arises.
Carl
11/19/2006
Perfect! Placed the order and it shipped the same day. Awesome feedback right from the begining all the way through. I would most definetly buy from etailer again. Thanks!
Cliff
11/19/2006
The experience was quick and professional.
Gerardo
11/19/2006
Great product - very fast shipping!
Suzanne
11/19/2006
Very good had what I was looking for and shipped very fast
Dennis
11/18/2006
I can't believe how super fast you filled and delivered my order last Sunday! I got the stuff in Tuesday. How fast is that?!!!! I sure needed that roof vent top in a hurry. I had plans to haul horses the next day that I was sure I would have to cancel because of the rain and the 14"X14" hole in the top of my horse trailer tack area. I've emailed all my buddies your site address! Thanks!!!! Ruth
Ruth
11/18/2006
Product was exactly as described and shipping was prompt and very fast. I would recommend this seller to anyone.
David
11/17/2006
The service was great. The website is very easy to navigate and my items were shipped very promptly. They were delivered on schedule as well. Great job.
Jake
11/17/2006
Ii ordered a harness for my chevy van from your website. I got it 4-5 days later.I installed it today with no hassles, pretty much just plugged it in and I'm towin my boat to the water tomorrow.Thanks e-trailer
Jesse
11/17/2006
Just placed my second order with e-trailer (sure to be many more with 2 boats and a 5th wheel to drag around). Shipment of both orders was amazingly fast and the first order arrived sooner than expected - and without a hitch (no pun intended). I have searched high and low and e-trailer prices are as good or better than can be found anywhere else
Kraig
11/17/2006
I bought product Code: 59110 Rola Tilting Enclosed Cargo Carrier for 2" Trailer Hitches from you guys. I should say not only your price was the cheapest, but also you guys were fast. Thanks for your fast service.
Mehmet
11/17/2006
GREAT! Super fast service would and will do business with again. Great Prices... Great Service... why go anywhere else!
Tom
11/17/2006
I just wanted to tip my hat to your company. I worked 40 years in retail. So I know what go in to make a TIP TOP COMPANY. I received my order faster than any order I have ever placed. The order was complete. Keep up the GOOD WORK--Your bigest fan----Tony
Tony
11/17/2006
wow! fast delivery, I ordered a trailer hitch receiver online around 1:00pm yesterday, and I received the package 12:00pm today, less than 24hrs! best deal! will order again.
Tony
11/17/2006
I just wanted to tell the people of etrailer how wonderful it is to order something and be sure that it will fit when it arrives. I have ordered a trailer hitch, hitch step, and wiring harness for my 2005 Ford Escape HYBRID and everything fits. NO reordering or adjusting things, IT IS GREAT! Thank again.
Charles
11/16/2006
A good E-Trader. Customer service is excellent. Prompt filling of orders. Fast delivery. Will do business again.
Robert
11/16/2006
Service has been excellent. This is the second hitch I have ordered from etrailer and both times I have beem completely satisfied. For this current hitch I placed the order on a Sunday and the hitch was delivered to my house in PA on Wednesday. Can't get any faster than that!
Tom
11/16/2006
Quick and professional service..... EXCELLENT
Carsten
11/15/2006
Best online purchase experience ever! Paid $275 LESS than local dealers for a Reese 16K 5th Wheel Hitch w/Slider. Ordered it on a Monday at 4:47 PM... It was on my doorstep when I got home Wednesday afternoon (less than 2 days). Pretty impressive for 2 boxes totaling over 100 lbs! I'm getting it installed on Friday in time for the weekend. :-) Great job etrailer.com!
Chris
11/15/2006
My experience with etrailer.com was great. I found exactly what I wanted and more, easily and quickly, and was amazed at how fast my order was shipped. Thank You etrailer. Respectfully, Dorothy
Dorothy
11/15/2006
Best selection, best prices. Ordered items and they were received as ordered. They fit, and will serve the purpose intended. I will use this store as my initial search source for all future towing requirements.
John
11/15/2006
I ordered my hitch on Friday evening. It shipped on Saturday (Veterans Day). I received the package on Wednesday…Thank you for the great service.
Larry
11/15/2006
Great service. Ordered from Pennsylvania on a Saturday, shipped Monday, received item Wednesday before noon. Thanks
M. D.
11/15/2006
These guys are great! I had my order within 3 days, i figured since my car was new to 2006 they would have it on backorder but they had it in stock. I'd recommend them to everyone.
Terry
11/15/2006
WOW- Within hours of placing an order - I have received a shipping confirmation number - I am very impressed with the prompt communication and the fast shipment. Thanks etrailer !!
Betty
11/14/2006
Great service!!! Placed my order the evening of 11/08, received in Nevada morning of 11/13... never seen better!! What a company!!!
Larry
11/14/2006
Excellent service. Very informative as to status of order, etc. Would definitely use your services again should the need arise.
Merrill
11/14/2006
You have made this purchasing experience quick, easy and very good. The communication your company has between departments is exceptional. Thanks you
Michael
11/14/2006
Great job guys ....service has been great can't wait to get my stuff! Thank you!
Mike
11/14/2006
Very satisfied and will definately tell all my friends about your wonderful service. Items shipped out same day, pricing awesome, great easy to navigate site with lots of useful information to make informed buying decisions. You have a lifetime customer. Thanks
Fred
11/13/2006
This company is one of, if not the best company I have done business with. The prices are good and also because of the employees. They are all very knowledgeable, helpful and know how to treat a costumer which is very hard to find these days.
Dominick
11/12/2006
Very Very fast service and excellant product. Thanks
Tom
11/12/2006
Fast shipping for products. Excellent! Prices, shipping and services!
Christopher
11/10/2006
My first time on the site I made a purchase. The items were shipped rightaway.
David
11/9/2006
Incredible service. They e-mailed me to confirm that everything was in stock within an hour of placing my order. And again when it shipped the next day. etrailer knows how to do business over the web and others should take a lesson from them!
Mark
11/9/2006
Excellent product, receiver bracket much beefier than i have seen in local stores and at a better price. Fast shipping-I would definately use again. thank you
Paul
11/9/2006
Shipped very fast excellent product thank you etrailer
Brandon
11/8/2006
Excellent!! Very satisfied. Will do business again.
Mike
11/8/2006
It's the fastest service that I've ever received. I ordered it at about 6:30 pm my time (est), and I received the notification at about 7:30 pm. That's great work. I'll tell everyone I know about this company.
Steve
11/8/2006
From the time I placed the order until everything was installed it was a very good experience. Good communication on confirmation of order and shipping information. A number was provided and name in case I had any problems. I had a problem with the wiring harness that was resolved by an etrailer technician in just a few minutes. I would recommend this company very highly. Thanks again
James
11/7/2006
Thanks Guys, I appreciate your super fast response to my order and for the fast shipping I like the tracking system you provide and the way you kept me informed on what was happening. You will most likely be hearing from me again, Thanks again.
James
11/7/2006
Thanks for a very nice quality floormat
Randall
11/7/2006
Web page very good, call taker very polite and efficient
Albert
11/6/2006
Your staff are fantastic. The items arrived as described, packed well, priced fairly, and the best and most important comment is the excellent communication I received from beginning to end on this transaction. Your company is a class act!! Thanks
Brad
11/6/2006
Ordered a hitch, wiring, etc. for my Honda Accord, best prices and shipping rates, plus quick shipping! Couldn't ask for more!
Dan
11/6/2006
Had everything I was looking for. Very quick... Great job, Will be back again
Pam
11/6/2006
Ordered and shipped within just a few hours. Great service!
Todd
11/6/2006
E-trailer had the best price for the hitch that I needed. They also had the least expensive shipping cost that I found. I was pleased at how easy it was to order. I was very informed about my order with several emails. The shipping was VERY QUICK!
Brian
11/4/2006
Super merchandise at a very fair price. I would not hesitate to recommend etrailer to anyone.
Dennis
11/4/2006
etrailer is one of the fastest shipping companies that I have ever dealt with. And what you order is what you get. These hitches are awesome for being correctly made for the vehicle you buy them for. Usually I have to make a small modification on certain things I get, but now with 2 different style vehicles, both hitches fit perfectly. Thanks guys, I appreciate you.
Gail
11/4/2006
I have dealt with many internet companies in the past decade or so. There have good and bad dealings, but etrailer has far surpassed any thus far...Awesome I say Just Awesome! Thanks a Million!
Jeffrey
11/3/2006
Got the shipment right away. Plugs in easy and smooth. Waiting for the trailer part to plug in and I'll be done. No wiring nightmares for this dude. Also the parts cost less than anywhere else. Sweet! E-trailer for me from now on.
Bill
11/2/2006
Extremely pleasant shopping experience with eTrailer.com - very, very fast delivery.
Heath
11/2/2006
Items were very easy to find for my vehicle and came in two business days with regular ups, fit like a champ and the electrical was a cinch to hook in. Can't ask for more than that except a great price and the total cost beat the other 14 or 15 places I checked online by more than just a few dollars. Thanks
Richard
11/2/2006
The ordering process was easy. The shipping cost was just right. Ordered it Monday and it is out for delivery today, Wednesday.
Henry
11/1/2006
I purchased a hitch for our minivan. I was very impressed on the fast shipping, and the way it installed. The product is top notch and user friendly Thank You for your professionalism. I will definitly use your services again in the future. Thanks again.
Alan
10/31/2006
I am thinking that you have an awesome system. When I called to place my order I was treated great. (no big deal thats how it should be) what blew me away was five min after i made the order on the phone I got an email from your company... thanks
Keith
10/31/2006
NFL Hitch: Very pleased with overall quality of product/ price/ service. I would certainly purchase from them again.
Marc
10/31/2006
Easy as 123. I got everything I ordered and nothing was missing. Shipping was quick too. I would definitely come here again and recommend the company!
Tucker
10/31/2006
Every prurchase I've made at etrailer has been great and easy.
Derek
10/30/2006
Product arrived very quickly. Everything was there and fit properly. I'm very satisfied.
Greg
10/30/2006
E-trailer has been wonderful with getting the products to me in good condition and on time. I ordered a Signature 5th wheel hitch and they kept me informed as to the progress of the hitch from the factory to my home
Lee
10/30/2006
I called the local dealer where I bought my truck, parts dept. said nobody made a quick connect for my 2006 tacoma. [xxxxx] said the same thing. I found etrailer on the internet, placed my order and about 4 days later had my part. It took 15 minutes to install. You people exceded my expectations. I called my son down at nascar tech and told him to tell all his friends about you. Thank you
Allen
10/29/2006
Received my order yesterday. You all do a great job. Thanks for the great service.
Clayton
10/28/2006
Great Experience! Everything arived quickly, without damage. Thanks!
Jordan
10/28/2006
I think the ordering is easy, fast and simple. The illustrations professionally provide the visual information necessary to make quick and precise decisions. The descriptions provided give vital details of the products that the only decision is do I need one or two. Shipments are fast and packed expertly. When and if you have to phone, the staff is courteous and knowledgeable. This is one well greased cog operation. I will be shopping here more often, at least look here first!
Amir
10/26/2006
Received hitch in 3 days. Perfect. Will buy again soon. Thanks guys.
Dave
10/26/2006
Very nice people that I talked to. Got what I paid for, very good product, will shop again. thanks.
Eric
10/26/2006
It was a wonderful experience to do business with etrailer. I purchased the Trailer Hitch Receiver Step for my husband, as an early Christmas gift. He loved it. Thanks again.
Evelyn
10/26/2006
Great Website. Good products. Super Pricing. Wonderful followup and communication after the sale. I will shop here again. Thanks.
Jess
10/25/2006
Great product. Doesn't get better than this. Thanks
Robert
10/25/2006
The order was shipped within 1-2 hours after it was placed. The description of the item and photo were very detailed and understandable. Thanks!
Charyn
10/24/2006
Great service! Ordered on a Wednesday, and had it shipped to me on the West Coast in less than a week. My order was complete and correct.
Mike
10/24/2006
thanks for a great experience. The whole transaction from start to finish was great. The web page was so easy to find what I needed. The things I ordered came so fast and correct. wow! installation was so easy. thanks Russell
Russell
10/24/2006
I had several questions answered promptly before purchased bike rack to mount on homemade adapter on my fifth wheel. I wanted to remove easily and use on hitch receiver also. The A30901 arrived within 3 days and appears to be a very sturdy and versitle unit for my use. Thanks for good service!
Carl
10/23/2006
I was tempeted to say that my transaction went off without a hitch, but that would be misleading as I now have a new trailer hitch on its way to me. It only took three hours from the time I contacted etrailer to place my order, until I received notification from customer service that my order had shipped. Now that's Customer Service. Great job etrailer. Sincerely, Jim
Jim
10/23/2006
"Yous guys" are the very best! Finally a company with true customer service. My hats off to you. Thanks & I'll be back.
Larry
10/23/2006
I looked at the pricing online then compared it to the shops in the bay area. Even with 3rd day shipping the cost was slightly cheaper than the stores. Plus all the trailer centers are a long drive and in the bay area that means allot. I am extremely happy and will shop here again.
Michael
10/23/2006
I recently purchased the Odyssey brake controller and pigtail connector and was thrilled with the speed that the products arrived at my door. I was even more pleased with the ease of installation and use of these products. I honestly can't think of a better shopping experience for products that I needed quickly and put to use immediately.
Mark
10/22/2006
Received 3 days after ordered! Amazingly quick!!
Steve
10/22/2006
Thanks for all your help. Your customer service is top notch
Dave
10/20/2006
I called the 1-800 number to inquire about how long it takes to ship this to Cedar Rapids, Iowa. I was told 3 working days. I needed this in two if possible. Whithout me having to pay the extra $10 for overnight delivery, this company sent it out on that day (a Tuesday) and I got it on Thursday in time for my birthday gift. My son in law loved it! Thank you all!
Diane
10/20/2006
Price was the best on the market (and boy have I surfed for this one). Even worked out cheaper to ship to Canada and pay the premium than getting it locally Many thanks for your prompt and professional service
Matt
10/20/2006
I am truly impressed by the quality of customer service I've gotten, and I'll certainly let others know.
Charles
10/19/2006
Great service!! Very fast shipping snd exactly as described. Super price. I will be back whenever I need anything.
Dick
10/19/2006
This was my second time to order from etrailer. Excellent place to shop for you hitches etc. I ordered a front end hitch for my truck. Exactly what I wanted. Very fast shipment and I saved $50. I won't hesitate to shop here for any future needs.
George
10/19/2006
Your web site was very helpful. All items received on time and in good shape. Thanks
Glenn
10/19/2006
Great customer service. These people apparently don't eat, sleep, or ever go home!
Adam
10/18/2006
Great selections, and fantastic communications!
Russell
10/18/2006
etrailer is awesome! Odered a Class III Hitch and a T-One Wiring Harness for my 2006 GMC Sierra on Monday, Thursday the correct parts were at my front door.The instruction sheet that came with both parts were so simple that it took me less than an hour installing the hitch and the wiring harness in my garage by myself.
Thomas
10/18/2006
Your company procedures should be copied by other retailers. Keep up the excellent work!
Bobby
10/17/2006
This is what internet shopping should be
David
10/17/2006
I liked it! Quick and easy, good prices, communication, all good. I only wish I had ordered the 1/2" fishwire, but did not know you carried it. I "googled" 'fish wire' and saw that you have them for like 75 cents, but too late, darn! Keep up the good work!
Frank
10/17/2006
Very fast service got everything I ordered the updates were very helpful. I recommend purchasing from etrailer.
Gilbert
10/17/2006
The product was just as described. The shipment was fast. The purchase could not have been any smoother. Thanks.
Steve
10/16/2006
Excellent service and super fast shipping. Order packaged enough so it could have withstood an tank running over it. Fantastic!
Brian
10/14/2006
My purchase of a receiver hitch from etrailer has been an excellent experience! When I was looking to buy, I had no idea where I would end up buying it from. It became obvious while searching on the Internet that etrailer has its act together - price, selection, service etc. I bought my hitch, wiring, etc., on a holiday and figured I would see it in a couple of weeks. Well, four days later, it is mounted onto my truck. A perfect fit, everthing I ordered was in the box... I'm simply happy that I went with etrailer for my purchase...thank you.
Dave
10/14/2006
I was impressed by the prompt attention and handling of my order. I called it in at 4:54 pm and received the package the next morning at 10:30AM I have never received that kind of service and I appreciate your effort. Congratulations to all who handled my request.
Hal
10/14/2006
Easy as ABC. Found the web site on a random search for the clips I ordered. Order process and shipping was fast. I highly recommend "etrailer.com"
Dana
10/13/2006
I'm impressed, to say the least! I ordered the hitch on Sunday and had conformation within a few hours. I was also notified when it was shipped, very professional! I was provided with an e-invoice and a direct link to my tracking number. I have never had service like this This is my new toy store.
Dennis
10/13/2006
Product arrived new, as advertised, and in the designated amount of days. Price was right, and I WILL shop this website again.
Gary
10/12/2006
Great price and super fast shipping. Had what I needed in stock.
Jeff
10/12/2006
I have to say this is a excellent company.All my parts were actually the right ones.They were at my door in three days,Wow.Great job! Thanks
Ken
10/11/2006
I appreciate the update. You people have it together! Placing an order on Sunday and having conformation on the same day is unheard of. Keep up the good work. I'm keeping you in my favorites.
Dennis
10/10/2006
The experience was fast and easy. I recieved everything I ordered very quickly and it was exactly what I ordered.
Bob
10/9/2006
Very professional outfit thruout
Raphael
10/9/2006
Hitch and Bike Rack were received very quickly, and were installed very easily.
Todd
10/9/2006
What a Great place to shop. I found exactly what I was looking for. I was able to print out the assembly instructions before buying and I saved $50.00 on a $200.00 item. You're saved in my favorites for future orders. Thanks Woody
Woody
10/9/2006
Extremely friendly staff, very easy to deal with and crazy fast shipping. Thanks etrailer.com!
Bill
10/7/2006
I was impressed with how fast my order was shipped. Ordered on Monday afternoon and product delivered Friday. The bike rack is also a quality product, will use you for my next vehicle.
Bruce
10/7/2006
Got the complete order the next day by UPS. Planned my Saturday morning to do the install and only need an hour and a half. Everything was perfect right out of the box. Great Job guys!!! You made finding the right stuff easy and got it here super fast. THX!!!
Doug
10/7/2006
I have ordered from etrailer since 2003. All of my orders have bene accurate and on time. No suprises. I will continue to order from them. Their customer support is without peer.
Brook
10/6/2006
good service
Jim
10/6/2006
Excellent. Thanks!
Graham
10/4/2006
Thanks for the fast service and excellent communication. I greatly appreciate it.
James
10/3/2006
The Lady that helped me was wonderful, she was very helpful in helping me in my selection. She exemplified herself in her job, and should be awarded in some way for her troubles to helping me make my deceision. Although I can't remember her name, I hope that when I order again I get to speak with her. Keep up the good work.
Jose
10/3/2006
This is my second order from etrailers, and they can't be beat! Shipping was quick, prices were fantastic, and it took me about a 1/2 hour to install it. I have installed a hitch on a 1998 Volvo V70 (The hitch outlasted the car!) and one on a 2001 Subaru Outback. Both were perfect, and easy to install.
Mike
9/29/2006
A++ Their website is easy to navigate and quickly helps you pick the right parts for your truck. The hitch and wiring fit exactly as it should and took less than 20 minutes to install! Highly recommend these guys to anyone looking to save a lot of money while getting quality parts. Thanks!
Steve
9/29/2006
Just finished installing a hitch and light adapter on my Chevy Equinox. I am well pleased. It was straight forward and quick.
Dennis
9/28/2006
Great service and great prices. What more can you ask for?
Larry
9/28/2006
No problems at all with etrailer.com. Easy and prompt service. Delievered within 3 to 4 days. The receiver hitch from Hidden Hitch was also awesome on my 2003 dodge dakota. I wouldn't hesitate to use etrailer.com again.
Sam
9/28/2006
Great, fast shipment. Order was received exactly as ordered.
Steve
9/28/2006
Excellent service !
Earle
9/27/2006
Great company to order from. Response was awsome to getting my order out and friendly people to talk with. Thanks a bunch etrailer.
Gary
9/26/2006
Great, the hitch came in two days. Order was correct, it was a pleasure dealing with etrailer.
Stephen
9/26/2006
I ordered a hitch from […] on 9/19 and on 9/25 it had not even been shipped. On 9/25/06 I canceled the order and ordered one from etrailer and it was shipped the same day. Thanks etrailer
T. Ray
9/26/2006
Well Done! I ordered a hitch on a Tuesday afternoon. It was shipped the same day and arrived at my door at noon on Friday. Days before I expected it. Thanks!
Rick
9/25/2006
Online ordering was a breeze and shipping was fast. Great company to do business with!
Dan
9/24/2006
Your service and shipping was the best I've had in some time. I ordered it on Wednesday and recieved it on Friday. The (front)hitch bolted up to the van exactly as the directions said and all the hardware came with the hitch. I couldn't be more pleased with the whole deal.
George
9/24/2006
Shopping experience was great! Not only did this site have just what I needed, but the price was far better than any other site and especially better than any local vendor could offer. I highly recommend this site for anyone shopping for truck / trailer items.
Ron
9/24/2006
easy, quick and it worked...what more can I say
Glenn
9/23/2006
The best service i ever had. In three hours after ordering my trailer hitch was shipped and on its way to me!! Great service. Thanks.
Larry
9/23/2006
Made two buys from etrailer and was very happy. Shipment was prompt and complete. I would recommend them highly.
Ed
9/22/2006
Wow! What an experience. My hitch, locks,hitch plug light and wiring harness got here really really fast. It all worked per the instructions just as you said it would. What a great experience...and better I saved a pocket full of money.
Jeff
9/22/2006
etrailer has an easy catalog to use. You can quickly identify the selection of products made for your vehicle. I ordered my hitch and electrical harness on Tuesday morning, received a confirmation within minutes advising that the products were available and would ship within 24 to 48 hours. That afternoon I received a confirmation that my order shipped. I received my order on Thursday. Great price & excellent service.
William
9/22/2006
Fast great service. Would recomend you to anyone. Thanks
Greg
9/21/2006
Received my order. Very satisfied with both quick service and quality of product. Thank you.
William
9/21/2006
Great product and price. Quick acknowledgement of my order and speedy delivery. A very happy customer.
Bob
9/20/2006
Thanks for your prompt service.
Cyril
9/20/2006
Thank you all for your great customer service and great prices. I will refer all my friends and family to you. Thanks again
Dennis
9/20/2006
Haven't bought much from you folks, but it is always a pleasure to work with your company… You all do a great job...!!
Ron
9/20/2006
Nerf bars fit good & look great....easy install..thanx
Dave
9/19/2006
Good website, easy, simple (like myself) Had exactly the model I wanted. Best price I could find.
Greg
9/19/2006
Thank you for the outstanding service! + look forward to getting the package.
M.G.
9/19/2006
You have excellent service, fast and secure, congratulations!!
Manuel
9/19/2006
The best online purchase experience I have ever had !! Ordered, processed, shipped the same day. All online without a phone call. Great pictures and information on all the products. Everything promised ...... and more !!
Richard
9/19/2006
The new Rola bike rack is great, easy to install, easy to use and full of features that cost extra on other manufacturers racks. I've been telling everyone I ride with about your site. Thanks again, Matt
Matt
9/18/2006
My second time using etrailer. Another great experience. I'll keep using it.
Daniel
9/17/2006
Great E-shopping experience. Fast delivery!
Jere
9/16/2006
Your quick turn around on a weekend order surprised me. I thought it was great.
Jim
9/15/2006
Looked all over town for the parts needed. Should have started with etrailer on the net. Fast, friendly service that had just what I needed. Quick shipment. Quality items. Thanks etrailer.com. Will be back for more items in the future...now that I know where to find them.
Johnny
9/15/2006
I received the hitch 2 days after placing the order. Outstanding delivery. The hitch went on the 07 Saturn Vue exactly as described. My neighbor and I had it on in about 1/2 hour. It's pleasant to have a pleasant surprise. Thanks.
Ned
9/15/2006
Incredible selection and great prices! Prompt shipping and they always keep you updated on the status of your order. The BEST way to shop for your towing and trailer needs!
Rich
9/15/2006
Working with etrailer both online and by phone has been an excellent experience thus far. I want to thank you again for the support received in making this order.
Tony
9/15/2006
Wow! The floormats were delivered today, two days after my order and they fit and look great! Thanks etrailer!
James
9/14/2006
Great sevice and shipping. Got exactly what I wanted. Fit perfectly. Thanks E-trailer.
John
9/14/2006
I have never had so many people work to make sure my order was shipped and correct! Thank you.
Ken
9/14/2006
You are the best!. You have what I want, ship it quick, and don't overcharge for shipping. I have not had one bad experience with you. Thanks for your great service and products.
Ed
9/13/2006
I have bought with etrailer before. They are very fast to ship and the web site easy to navigate. A true gem of a company on the internet to use. Keep up the great work and the quality of your products. A happy customer.
Joe
9/13/2006
Amazingly fast order processing and delivery. Product is exactly as advertised and works perfectly. Thanks!
Rick
9/13/2006
I ordered the drawtite hitch on a tuesday and it arrived on friday; Very nice! The hitch is a perfect fit for my Highlander and looks/works great. Thanks!
James
9/12/2006
Received Hitch 70777 for my Highlander and wiring harness. Installation went smooth and hitch looks good. Good product, good price. Thanks.
Jim
9/12/2006
This is my second experience with etrailer.com. It is amazing how quickly the orders are shipped out. The products are high quality and the cost is low. Great Service!!!!
Rick
9/12/2006
Excellent!
John
9/11/2006
What GREAT service from etrailer.com ! Helpful customer service; got exactly what I needed - hitch (Hidden Hitch) with no drilling required. Shipped fast - received exactly in timeframe promised. Would definately order from etrailer again - Thanks for the great service & value !!
Kathy
9/11/2006
Wiring came quick, was exactly what it was supposed to be, installed easily and looks like professional install. Couldn't be happier. Thanks.
Paul
9/11/2006
Best price I found, quick shipment, exact fit. Definitely shop at etrailer. I'm glad I shopped here.
Chip
9/9/2006
It was very user friendly. I really appreciated the e-mail communication. It took a total of 4 days from order to arrival. I am very satisfied and have book marked this site for future purchases.
Daniel
9/9/2006
Fast Shipping - Best price on the net for the hitch extender I ordered - Couldn't have asked for more.
Tony
9/9/2006
Very quick turn around time. Thanks.
Waynne
9/9/2006
I have the order in my possession in less than 48 hours!!!! Thanks so much for your help!!
Gary
9/8/2006
Easiest online purchase I have made. My order was received, processed and shipped within hours of placing my order. Amazingly fast service.
Keith
9/8/2006
Received my purchase within a week, great product as advertised.
Mike
9/8/2006
I just wanted to let you know that you people are outstanding. I cannot tell you how great it is dealing with a company that really cares about the customer. Thank You! Norman
Norman
9/8/2006
Great availability, great price, prompt attention to shipping. Thanks !!
William
9/8/2006
Nice shopping experience. Good selection and prompt shipment. After I see the products in person, I am sure that I will be back for more. Best, Jim
Jim
9/7/2006
I have not received my purchase yet, but so far it has been a great experience including your nice, helpful and efficient phone representative. Thanks
John
9/7/2006
Once AGAIN E-Trailer.Com has come through! While doing the usual pre-trip maintenance a few days before our trip. I discovered faulty hub bearings on our 1986 pop-up. No one locally could get them in time. I called E-Trailer.Com. Because of the price I decided to replace both hub assemblies rather than just the bearings. They propmtly shipped out 2 replacement hub assemblies which I will have in plenty of time to make it to Louden, NH. Now our non-refundable camping reservations and, NASCAR Sylvania 300 weekend tickets will not be lost. I could not be more pleased with the products and service I have received over the years.
Mike
9/7/2006
Excellent service! Order was shipped less than 24 hours after placing it.
Oscar
9/7/2006
This is my second order, Great. Looking forward to receiving soon. Best communications in the industry.
Richard
9/6/2006
Thanks for the trailer platform. It seems to be just what I needed. Your prices were outstanding and prompt delivery excellent. I'll be a future customer.
Chris
9/5/2006
Quick and excellent service!!!
David
9/5/2006
It was real easy to find the hitch for my car and easy to get it sent. The post office sent it all over the place, but still got here when they said it would.
Mike
9/5/2006
Very Quick delivery and install time estimate was right on. I had bought a universal Reese hitch from […….] two years ago and got so disgusted trying to install it I gave up and returned the hitch. Very happy with the Hidden Hitch.
Chris
9/3/2006
Fast and Easy!! The folks at etrailer were on their game. The follow up emails assured me that everything was being taken care of professionally. Great Job guys/gals. You'll get my next order. Best Regards
Charlie
9/2/2006
Lightning fast shipping. Installation was easy...took about an hour as was stated. Good trade.
Lester
9/2/2006
Super quick shipping (4 days), best prices, etrailer is ther only place that I buy my trailer parts from!
Bob
9/1/2006
Best price anywhere! Great service. Fair and fast shipping. Thank you very much.
David
8/31/2006
Wow! Tried to buy a hitch from another online source and had to cancel the order. Same day went to etrailer and placed the order. Two days later I've got it on my Pilot! Great service, easy to use, good communication about my order. Thank you.
Ed
8/31/2006
I was very pleased with the quickness the product was delivered, and the quality of the product. I would recommend etrailer.com to my friends
Betty
8/30/2006
Great prices. Excellent customer support. Super friendly staff. Fast Shipping.
Jeremy
8/30/2006
I would recommmend eTrailer.com to anyone looking for hitches,winches, or anything for a vehicle. The website is awesome- lots of pics and detailed info to help in selecting a product. Purchasing is easy and you even get an email from etrailer confirming your order. Then you get an email telling you when your ordered is processed and being shipped out. They even have a link to UPS so you can track your orders'shipping progress to you.
Kendell
8/30/2006
Excellent selection, excellent service, excellent product.
Lonny
8/30/2006
Amazing. Best online shopping experience ever. Excellent communication, super fast shipping and great packaging. Would highly recommend.
Paul
8/30/2006
Smooth transaction, 3 emails total from confirmation to shipping... great. I like knowing the status of my orders. Will certainly do business again and refer others.
Shawn
8/30/2006
Wow! How easy was that. Ordered on sunday got it on tuesday am towing my boat to the lake tomorrow.I could not even get a appointment at the local hitch place till friday. Install could not have been easier. Myself and my 5 year old put it on in about 30 minutes. Thanks etrailer
Chad
8/29/2006
I ordered a hitch and some accessories for my 1990 Honda Accord on 8/26/06 (Saturday). I called Monday afternoon and the hitch and *all* accessories had already been shipped out! This is fantastic service! I would definitely do business with them again.
Dave
8/29/2006
Great prices and super quick shipping !!
Jonathan
8/29/2006
These guys are fantastic! Killer prices and FAST shipping! A+++ I will definitely be using them again in the future!!!
David
8/28/2006
The items arrived in good condition and are now installed. As you described, it was not a difficult task. Everything fit as you had described. Thank You
Joel
8/28/2006
I placed my order at 10:59AM. I received a notice that it shipped at 12:24PM. Who could ask for faster service than that!?!?! Incredible!!!
William
8/28/2006
Draw-Tite receiver hitch arrived when expected. Installation on my Xterra was easy - mounting screws and plates were included. Perfect fit. I am a satisfied customer.
John
8/27/2006
WOW, Extremely fast shipping and even more pleased with the product. The installation was easier than I was expecting including wiring. I will share my experience with others. Thanks Again.
John
8/27/2006
Sent out an e-mail to you earlier this week asking which hitch woudld be the best choice for installing on a 2000 Venture van for hauling a bike rack with two bikes. You suggested the one that would be easiest to install..received in a matter of days..installation went great ..very well thought out instructions. Everything went smooothly and the hitch is up nice and snug..doesn't stick out..looks great.
Regis
8/26/2006
This order was processed within an hour, thank you very much.
Alan
8/25/2006
Excellent website and my order was received in 2 days
Bob
8/25/2006
I placed an order online one afternoon, thinking it may take three or four days to get to me. I had the item shipped to my job. It was waiting for me the very next afternoon when I got to work. I wish every other business was half as fast as etrailer. Thank you.
Brian
8/25/2006
Hello, just wanted to let you know my order was received today. This was my first transaction with your Company, and everything was great. Your customer service answered my questions. I was kept informed of my order status. And it was received faster than I expected. Thank You
James
8/25/2006
OK I'm not really a trailer guy. I'm more of an ipod, mac ,photographer guy. But I owen plenty of tools and needed a trailer hitch for my Pontiac Vibe. I ordered my hitch Wednesday around noon and it arrived by Friday morning! The web site said it would take me 30 minutes to install the hitch. "Yea right!" I thought I took my time- pre-threaded the bolts to make sure everything fit and it took about 28 minutes. It couldn't have been easier, faster, or cheaper. Tanks for the great service, excellent communication, and great product. I only hope that installing the lighting kit will be even half as easy. Steve
Steve
8/25/2006
I think this website is very useful for hitches and every other stuff as bike rack and wires harness for vehicle. I would recommended this site to everyone I know.
Brandon
8/24/2006
Thank You, I received the item today and I am very pleased, Thanks again
Jill
8/24/2006
It was an easy process. When I had a question I would either call or email, and I got an answer quickly. I would order here again!
Manny
8/24/2006
great service super super fast shipping got package two days after order was placed great prices will do business with again for sure
Matthew
8/24/2006
Fast shipment, helpful sales reps, very nice website, generally very pleasant experience.
Tom
8/24/2006
Your service is quick, efficient and painless.
Tom
8/24/2006
I got the trailer hitch and bike carrier so fast that I couldn't believe it. The time it took me to install them is exactly what the web-page say it will take. Great doing business with you again
JC
8/23/2006
I would just like to say thank you for your prompt service. I was amazed on how fast I received my order. I have told a dozen people how I ordered it at 5:30 and recieved it the next day by 10 30. Great job
Jeff
8/23/2006
Fast responses, very reliable and good customer service. I definitely would do business with e-trailer again.
Luis
8/23/2006
Just wanted to say thank you for the fast service. Recieved exactly what I ordered, and in very good time. I will certainly shop here again.
Robert
8/23/2006
Just wanted to say that I ordered a hitch cover Thursday night and it arrived on Monday. What are you guys doing? Actually providing great products in combination with great delivery of the product at a reasonable rate -- I thought that went out of style in the 70's. Great job and thanks for everything!
Doug
8/22/2006
I really enjoy Etrailers fast shipping! This is my second order and I'm glad to do business with you again. Thanks for all our help selecting the right product for my vehicle.
Mark
8/22/2006
Outstanding service and followup. Thank you
Paul
8/22/2006
just wanted to say the ordering process was easy and customer service person was knowing and polite,was notified of shipment and given instructions to track shipment...product arrived in great condition and in a timely manner..installed exactly as instructions indicated and works well...wish all my online purchases were this easy and satisfactory.Very satisified customer.
William
8/22/2006
Wow, I ordered my hitch at 8:00 this morning and now, mid afternoon, I already have an email that it's shipped out! Now, that's what I call service!!
Carolyn
8/21/2006
I have to tell you I am impressed with how quickly e-trailer turns around an order and the excellent communication you provide to your customers. I received an order confirmation instantly when I placed the order at 11pm, by 9 am I had an order update and at 1pm the tracking number. With out a doubt the easiest company I have ever done business with on line. I wish my company was this good!!!! Thank you much!!!!
David
8/21/2006
Received the order this date. Best communication, shipping and customer service on the Web. Thanks for your prompt and efficient service. Will definitely recommend your site to everyone.
Delbert
8/21/2006
I don't know of anything that could have been done better. Thank you.
Greg
8/21/2006
etrailer gets it! They have great people to help when you can't quite find what you want online. A couple years ago I bought my hitch. This year I needed new wiring. I called first thing monday (vacation is 6 days away). The woman who helped me walked me through the site. Helped me find all the components I needed. She could not have been nicer. I hope the people at etrailer find out who she is and have her train others. less than 5 hrs later my order has shipped. looks like etrailer may save me yet again. Thanks etrailer. keep up the good work.
John
8/21/2006
Very Fast shipping, looks like I can finish this weekend. Thanks.
Mark
8/21/2006
I ordered the hitch on Monday morning and installed it on Tuesday evening. My cost for the hitch and shipping was less than the hitch if I had purchased it locally. I would certainly shop here again.
Tim
8/21/2006
I am very impressed with the quality and overall experience that I had ordering with etrailer. I will definitely order from this site again.
Mike
8/20/2006
So far it has been a great experience and easy.
Chris
8/18/2006
Great prices and even better service. I am a repeat customer. Installed my hitch in less than 30 minutes and that included a very quick call to etrailers. If you don't buy from etrailer, you're making a big mistake.
Ken
8/17/2006
etrailer did what they said they would and did it very promptly. I'm pleased with the service.
Richard
8/17/2006
Great experience, great prices. I found items on etrailer.com that I was not able to find anywhere else. Quick shipping and good packaging. I would buy from them again. Thanks!
Scott
8/17/2006
Order came fast, the hitch fit perfectly and the wiring kit was excellent. This is my second hitch from etrailer and what a joy to find a company that has such pride in wha they do!
Tom
8/17/2006
Service is great. The hitch was delivered to my garage on time and we are ready to install it. Thanks
Emilia
8/16/2006
GREAT! I had to change my order and the NICE Lady was more than helpful and really made it easy and pleasant. Shipping was fair and the prices were good. I have now marked you in my favorites and will shop here again. I REALLY, REALLY appreciate the FAST shipping. That is very important to me when I buy online. Thanks
John
8/16/2006
It was easier than ordering a chocolate ice cream cone. Shipped the day of order received in 3 days. Installation was 20 min. when it said 30 min. Will be purchasing all my trailer needs from ETRAILER!!!!!!
John
8/16/2006
Couldn't be happier with your service. Infact, I will be shopping here again !
Mark
8/16/2006
Great customer service and awesome product. Hard to find people that can give you what you seek in the markets today and still give you great customer service. "I'LL BE BACK"
Farris
8/15/2006
I ordered on Friday and recieved the hitch early Monday. The product seems to be of good quality and it installed super fast. NOOO COMPLAINTS
Jack
8/15/2006
Excellent transaction overall. Very fast shipment and communication! Would definitely do business with again!
Kevin
8/15/2006
Very helpful, courteous and friendly. All shopping should be this way. Thanks, Mike
Mike
8/15/2006
Excellent !!! Your service personnel were very helpful, she gave me a phone number for a tech line in order to verify which trailer hitch would fit my van. Your price was $121.00 to my door compared to $285.00 from my local auto parts store for a similar product, before tax. The girl on the phone even called the tech line to confirm my request. The hitch arrived on time, and I installed it in 10 minutes. You will always have my buisness. Thanks.
Steven
8/15/2006
Gee, couldn't you fill the order a little bit faster? :>) The world would be a lot better place if all companies had customer service like yours! Thanks!
Vic
8/15/2006
Great service and a super site. Very easy to navigate. Thanks
Ed
8/14/2006
My hitch arrived along with all the necessary accessories that I ordered. Fast shipping here in a matter of days. It only took a short period of time to have everything hooked up and working. Thank you. Satisfied customer.
Damon
8/12/2006
Received it yesterday. Thanks, for the great service.
Jack
8/11/2006
Very quick shipping and a excellent transaction.
Carl
8/10/2006
Great Item, Just as described. Took me only 20 Minutes to install on the original holes. Hitch looks like Factory. SuperFast shipping and great customer service. Hitch came with instruction manual and all the hardware. 100% Recommend. Good JOB!!!!!!
Jose
8/10/2006
My hitch arrived safely, and I installed it in 30 minutes! Thanks for the great service.
Michael
8/10/2006
The transaction was very easy, instant e-mail notification and very fast shipping. I will definitely do business again thank you
Ryan
8/10/2006
The entire order and shipment process was excellent. I received email communication informing me of the status of my order before shipment and when shipment had started. The completeness of the bearing kits were awesome. I was very pleased with everything.
Walter
8/10/2006
the operator was very helpful, knowledgeable and courteous. the product shipped promptly and arrived far faster than i thought it would. communications from etrailer was thorough, informative and prompt. the product is tremendous and exceeded my expectations in terms of quality, construction and ease of use. truly a pleasure to deal with a company this efficient and receive a product this good. thank you.
Rich
8/9/2006
Best prices I could find on the internet and friendly customer service. Shipping costs are very reasonable and shipment was fast. Thanks so much.
David
8/8/2006
I do a lot of purchasing online. I ordered my hitch carrier yesterday and according to UPS tracking it's due to arrive at my house today! In all of my online purchasing, I've never seen a shipment that fast; especially for something that weighs over a couple pounds!!! Thanks!
Greg
8/8/2006
The merchandise is great quality and I will buy again.
Kristin
8/8/2006
I think that the response time to a placed order is phenominal and the site is very user friendly, also I had found a few items on the site that were impossible to find at others so good job!!!
Joshua
8/7/2006
An employee took my order over the phone and after hours, thank you very much! The hitch arrived and is installed and will be used tomorrow!
Steve
8/7/2006
The Hidden Hitch I bought is a great product at a great price and was easy to install. Ground shipping arrived in 4 days!
Mike
8/5/2006
Very quick service. Shipped out hours after I ordered it and was at my home in PA in about 3 days. I would order from you again.
Russ
8/5/2006
This is the second time I have ordered a product from your company, and have been very pleased with both experiences. The people that I have spoken to on the phone have been very nice and helpful. Your prices are very reasonable, and deliveries have been reasonably fast. I will be glad to reccommend your company to friends.
Alan
8/4/2006
Last year I towed a 24' Sailboat from Phoenix, AZ to Sacramento, CA on a bumper hitch of my Explorer Sport Trac. I realized I needed a receiver hitch for the front and rear of my vehicle. I first purchased a front hidden hitch which would make it much simpler to back the boat into my driveway. It was shipped almost immediately and I received the hitch within a week! I just ordered a hitch for the rear frame and it has already shipped. My experience with you has been great both for value and expedience of your service. I will definitely use you again for any future needs, which I already have some in mind. Thanx for being there!
Don
8/4/2006
I have been totally pleased thus far with Etrailer's service. You all do a fantastic job!
James
8/4/2006
Incredible! I ordered a class III hitch for my Town & Country minivan on a Friday and received it Monday. Great price and it took only about an hour to install. No drilling and a perfect fit. It looks great too. Thanks for the wonderful experience. I have already recommended you to my friends. Bill
Bill
8/3/2006
I ordered from another company and struck out. But etrailer.com came through with flying colors. You guys rock.
Mark
8/3/2006
As always, you guys ROCK! My order came in fast and was of great quality! I can't wait to use my hitch and bike carrier. I have ordered from you before and was equally impressed. If I need something in the future for my vehicles, you will be the first place I will look. Thanks again!
Matt
8/3/2006
Thank You a bunch. What a great experience buying from you.
Bob
8/2/2006
great job
Maciek
8/2/2006
Thank you for the fast service.
Stan
8/1/2006
I want to thank all those at eTrailer who were so responsive to my needs and my special concerns. I will keep eTrailer on file as a good reliable company with which to do business.
Tom
8/1/2006
I had a great experience shopping with you on line. I had a problem with ordering and called your office, the person who fielded my call told me she would call me back (yeah right) she did, and promptly. I was across the country when I ordered your product, and needed it before I left on another trip, the window of time was short and precise, the product came when promised. I just wanted you to hear a thank you.
Bill
7/31/2006
Just about the best web site I have ever used. Very easy to get around on and super fast shipping. I will keep your address on file for future needs. Thanks, Bob
Bob
7/31/2006
Hi, My "Hidden Hitch" arrived in short time and was very easy to install on my new 2006 Toyota Tundra. I got a very good deal from etraler.com and a very good hitch! Thank you very much!
Don
7/31/2006
I was able to verify that all the pieces needed were shipped with the hitch and then successfully installed it! It was a pleasure doing business with your organization.
Larry
7/31/2006
i will definitely shop thru your store again! Thanks! Matt
Matt
7/31/2006
This will be my first experience with etrailer.com. Ordering was easy and the prices seem reasonable. The most important thing is the large selection of trailer parts and accessories to choose from made it easy to buy everything I needed from one source.
Michael
7/31/2006
Wow, awesome job!
Dan
7/28/2006
I think you had my hitch waiting for me before I ordered it, Super fast shipping. Its obvious you care about customer service.
Dave
7/28/2006
Shipped on time, and received earlier than anticipated. Outstanding service!!! Emails with tracking numbers etc. Will definately shop here again because of great **** service. Thanks
Richard
7/28/2006
I appreciate the effort to get this hitch out. If you tell me the name of the pub everyone goes to after work, I will call in with a round of beers for the crew
James
7/27/2006
This is the 2nd time that I have ordered from Etrailer.com. As always the service is Excellent+. They have shipped the parts very timely and the quality of the parts is excellent and you can't beat the price. The Tech/Sales staff are great at answering questions. I will order from them again as well as recommending their website to others. Thanks for the all around great service.
Paul
7/27/2006
I received my Hidden Hitch on time as promised. I would buy again from etrailer. Thanks for the prompt delivery and good service.
Philip
7/27/2006
Once again I find you people a pleasure to deal with.
Steven
7/27/2006
Another super fast shipping. Great prices and great products with really nice customer service. Thanks Again
Dan
7/26/2006
Good news, now I can tell my friends about etrailer.com and the excellent service.
Ed
7/26/2006
You and eTrailer have exemplary customer service. You really shame Hxxxxxxxxxr (who I have dealt with before). You run an Internet Business like it should be run....
Len
7/26/2006
The people are very knowledgable of their products. I received prompt service and delivery. When I need anything else in your line, you will be the first I contact.
Ivan
7/25/2006
Thank you. Outstanding service!
Jacob
7/25/2006
Great transaction. Very impressed, will do business again!!!!
John
7/25/2006
Great honest service, very quick shipment..thanks
Sonny
7/25/2006
You guys (gals) at etrailer really have your stuff together. Glad to know I have'nt had to loose out on customer service in able to get the best price. Keep up the good work!
Craig
7/24/2006
Awsome, just what the truck needed at a small price thanks etrailer.
Damon
7/24/2006
Superior service and very fast shipping made this an excellent company to shop with - especially considering that I have a rare car (at least in terms of mounting a trailer hitch)
Ed
7/24/2006
Thank you very much for your attention to detail. I will absolutely use you again for anything I may need because of your commitment to excellence!!
Mark
7/23/2006
The Hitch was delivered to me and I put it on. It fits like a glove and looks real good in the front.
Roger
7/23/2006
This is the first time I have ever purchased a lock for a goose neck trailer but a collegue recommended etrailer and found the lock I needed on your web site. The lock arrived in a very short time. My collegue thinks the lock is a good one. Thanks very much!
Carol
7/21/2006
That was super fast shipping, best price I have found, and cheap shipping. It could not have been easier.
David
7/21/2006
Long story short- Etrailer is great.
Jay
7/21/2006
I needed a trailer hitch and bike rack for an upcoming trip and I needed it in a hurry, not only did etrailer get me the exact equipment that I wanted ,they shipped it to me in record time leaving me plenty of time to install the hitch and bike rack for my trip. Great job guys, I really appreciate the effort.
Steven
7/21/2006
Fantastic Service...Ordered Tuesday / Delivered today. Price is best I could find. Will definitely seek out your site for any future needs and wants.
Gary
7/20/2006
I thought you folks said it would take a week to get to Canada...it got here in three days!! Wow, fast, and it fit like a charm...THANK YOU! Fastest order I have ever received from the States. Merci
Mellissa
7/20/2006
Thanks. You guys are fast! I recommend etrailer all the time.
Brad
7/19/2006
Great Product, Great Price, Fast Shipping!!!
Gregory
7/19/2006
Great quality, Very fast shipping! Fantastic selection of products... Other web sites "promised" good prices, but you delivered with the bottom line: Quality and overall savings.
Henry
7/19/2006
Awesome! Thanks so much for the prompt service.
Russell
7/19/2006
I just want to say ,Thank You for such efficiency. I order today and my item is already on the way. I do appreciate it very much. If I find someone in need of a hitch for their car or truck, I will definitely send them to you.
William
7/19/2006
Prompt, courteous, knowledgeable, user-friendly, rapid processing, good pricing. Earned my repeat business.
James
7/18/2006
Everything worked and fit great. Items were shipped quickly
Gregg
7/17/2006
Painless experience. Couldn't have been easier to make the proper selection of hitch and harness. Thanks etrailer.
Jeff
7/17/2006
This is my second order from etrailer and both orders were on hand and shipped the same day as ordered. I think their pricing is fair.
Lee
7/17/2006
Easy ordering,reasonable prices and fast shipping. You are the one stop shop for all trailering needs. And the hitch looks like a custom fit on my new Torrent. Thank You etrailer
Tim
7/17/2006
On Monday night I submitted my order for a hitch, bike rack and other accessories. Thursday afternoon the package arrived, each item was just as described and by that evening everthing was installed and ready to go. etrailer is the best.
Dave
7/16/2006
I received my order on Friday and it was absolutely perfect!!!! Thank you so much
Teresa
7/16/2006
GREAT JOB! Lightening fast response and shipping.
Doug
7/15/2006
The product was recieved, installed easily without problem. Thanks for the fine service.
Mike
7/15/2006
Outstanding product (Hidden Hitch); fast order processing and delivery. Do yourself a favor: While waiting for your hitch to arrive, buy a tap to clean and re-thread the attachment points on your vehicle's frame; using a tap made a simple job even easier.
Paul
7/15/2006
It was very easy to find what I wanted and to order it on line. It was shipped in less then 6 hours after the order was placed. Fantastic.
Bob
7/14/2006
I received the order yesterday and installed your product last night. It works great and was pretty easy to install.
Chris
7/14/2006
It was great and painless. The product was as advertised and was processed and shipped promptly.
Luis
7/14/2006
etrailer was great, super selection of product and ease to find and purchase selected items.
Matthew
7/14/2006
Thanks for the great service. Telephone support was great/answered my questions regarding the products. Couldn't beat the price! Ordered and received very quick. Will buy from etrailer again and also recommend their site to friends.
Paul
7/14/2006
Thanks for the excellent service and product.
Phil
7/14/2006
Good price, quick delivery. Ordered on Friday afternoon, received in Western Pennsylvania on Tuesday afternoon.
Dan
7/12/2006
Easy ordering, great customer service, and fast delivery.
Don
7/12/2006
Excellent web service! Extremely fast delivery! All the right parts and installation was easy! Thank you.
Jeff
7/12/2006
I ordered my Hitch on a Saturday night and it was delivered to my home in 4 days. I was impressed with the follow up e-mails and the link with the order number and the UPS tracking number. Every day I had to check it out to find out where my hitch was. This is the first hitch that I've ever done, so it took me a considerable longer time than the estimated. (I'm not a mechanic at all). But it was a fun challenge and I'm proud of the way it turned out. I'd definetly use etrailer again!
Jeff
7/12/2006
Heard nothing but good things about your organization, especially your shipping practices and here is how I sum it up. Ordered my Hitch, Ball and ball mount kit as well as the wiring harness for my 2002 liberty. Here is how it went. Ordered Monday 7:45 A.M. Confirmed email Monday 9:15 A.M. Delivered to my door Tuesday 4:00 P.M. Installed by 5:00 Just incredible...A million thanks and keep up the great work. I will pass on etrailer to everyone I know. thanks Mike
Mike
7/12/2006
I have purchased 3 hitches from etrailer and have been totall satisifed evertime.
Mike
7/12/2006
What a pleasure!!!!! The shipping was fast, the hitch fit like a glove, and it looks great...Sure wish they sold boats now, lol. Thank you for a great shopping experience.
Bill
7/11/2006
I got the items I ordered in good time and in good shape. I'm pleased with the quality and service.
Martin
7/11/2006
Thank you very much for you easy and fast shopping experience. The shipping was fast and worry free. Thanks again David
David
7/10/2006
Fantastic experience. I had never ordered a trailer hitch before and decided to use the 1-800 number. The saleswoman was great - price was same as on-line and she answered all questions. Even though it was back ordered, it came in about a week. All parts were there and pretty easy to install. I would definately recomend to others.
Paul
7/10/2006
Thank you for returning my e-mail regarding the application of the sport hitch for my 2006 Grand Prix GXP. I ordered the hitch and the installation went flawlessly...Thanks again for the verification and ultimately a great hitch for my car.
Raymond
7/10/2006
Fast shipping. Went on 2006 Stow n go van as said it would.
Daniel
7/9/2006
Thanks for the prompt handling. The unit has been installed and is working perfectly.
Lee
7/9/2006
My hitch and wiring harness arrived within 3 days of shipping and both were installed following the directions provided in a little over an hour.
Steve
7/9/2006
I ordered my parts on the phone and experienced great personal service. The email follow ups about my order were very timely and helpful as well. I'll definately be a returning customer in the future. -Jim
Jim
7/8/2006
My controller was shipped the same day I ordered it. It arrived as promised and works as advertised. I was very pleased with my experience with etrailer.com.
Jim
7/8/2006
THANK YOU. I asked for 3 days for this item. Some just looked at me like I was crazy. Then talking to my brother, he gave my your address. It took 3 minutes and I was done. This is GREAT as Tony the Tiger would say.
Marvin
7/8/2006
I'm thoroughly impressed with both the service that I received and the quality of the product that I purchased. The shipping was lightening fast and the hitch was so easy to install! You guys have really made my husband's 30th birthday one of the best he's had, Thank You!
Reannon
7/8/2006
Fast and efficient. Trailer Hitch and wire harness arrived in the box with the box unbroken. Excellent quality merchandise....A++++ For e-trailer
Robert
7/8/2006
Your service was fantastic. I sent the order on a Sunday night and on Wednesday it was here to install. Getting the updates for order receipt, shipment, then tracking was outstanding. I will be back along with all the friends I can tell. Thanks to all
Keith
7/7/2006
Thank you so much!! You have great service.
Billy
7/6/2006
Etrailer had the hitch I wanted and sent it out the next day. Can't ask for much more.
Jonathan
7/6/2006
I ordered a hitch etc for an 05 Odyssey. I'm very pleased with the service from ETRAILER. The shipment arrived quickly & boxed not loose.
Loren
7/6/2006
Wow! The hitch got here in a couple days, even over a holiday weekend. It fit perfectly. Hey, it's nice to know that I'm not a novice, it took even less than 30 minutes to install. Thanks for the great service and product.
Bill
7/5/2006
That is efficient service! I will share your company name with others.
Buzz
7/5/2006
I had a great experience with your company. Your customer reps were extremely helpful. I will be a return customer for sure.
Darin
7/5/2006
Congrats to you and all others who had anything to do with my order--I received it about 10 AM Wednesday, July 5, and it is installed and fit great. Thanks to all of you guys for a job well done.
Jerry
7/5/2006
Thank you. My order arrived as advertised, ontime, and without incident and was packaged nicely. I will definitely order again from etrailer.com
Troy
7/5/2006
Thanks for your incredibly fast delivery!
Bob
7/3/2006
Great Service, Fast Delivery as ordered!!!!! THANKS!!!!!!!
Bobby
7/3/2006
Just a note to thank you for the great prices and prompt shipping.Wish there were more companies like yours.
George
7/3/2006
Thanks so much for the swift servcie and for keeping me well informed. I am looking forward to trying this product out.
Heather
7/3/2006
Arrived as scheduled... Attached beautifully and looks great too... Thank you!
Jim
7/3/2006
Very friendly phone service. Quick shipment was appreciated. The installation instructions were well written. Great product and price.
John
7/2/2006
I had a very pleasant experience ordering from you!!! The woman I talked to was very helpful and professional. I got e-mails confirming my order was received, and when it was shipped. This is the way business should be done. GREAT JOB!!!!!
Michael
7/2/2006
This is personally my third hitch and light adapter. The price and service are unbeatable. Received order in 3 days!! Everyone I tell has been just as pleased as me. The web site is great - pictures and complete specs.
Bill
7/1/2006
Wonderful online shopping experience! FAST shipping and a great hitch at a great price. A great website. I expecially liked the pictures of what the hitch will loook like installed on my vehicle.
Harv
7/1/2006
I just wanted to thank you for the excellent service and outstanding product. I certainly will keep your web-site at hand if I need other parts. Thanks again Dick
Dick
6/30/2006
Perfect. I placed my order and recieved it in under 5 days. The instructional sheet was easy to follow and I had it installed in about 15 minutes with no surprises. Thanks!
Eldren
6/30/2006
You won't be disappoined. Thanks e-trailer folks!
Steve
6/30/2006
Just wanted to thank you for quick -really quick shipping. Everything is as expected. will definately recommend you to others and will order again myself.
Debbie
6/29/2006
Draw Tight hitch was best deal around. Ordered on Saturday arived in Jacksonville FL on Thursday! Thanks for the GREAT service.
Howard
6/29/2006
This was 2nd purchase from etrailer. The response for an internet supplier is exceptional. My order was processed and received in 2 days. Outstanding service! Thanks.
Howard
6/29/2006
Wow, E-Trailer completely pulled through and delivered EXACTLY when I had anticipated.
Ron
6/29/2006
It is really refreshing to see a company that has not forgotten what CUSTOMER SERVICE is. You have a customer for life, not to mention the GREAT advertising I shall send to all. Thanks again, Sam
Sam
6/29/2006
I read through so many of these comments and crossed my fingers that my order (placed Sunday evening) would arrive before Friday so I could use my new hitch and bike carrier on my vacation. As so many have stated previously, I was very pleased to have my shipment arrive on Wednesday. And the installation was just as easy as indicated (all ready well in advance of the weekend...and at a very good price). I will certainly be recommending etrailer.com!
Scott
6/29/2006
Awesome bike rack....Fast shipping and great communications. I could not be happier with this purchase. Thank You !!!
D. Coley
6/28/2006
Thanks for the prompt service, we are looking forward to our trip and it will now be more comfortable. Thanks again
Harry J.
6/28/2006
Best company on web. Ordered hitch, ball mount and wiring on Monday received on Wednesday. Used standard ground for shipping. Price was less with shipping than any local business would sell for from stock. Will do business with etrailer.com again. Thank you for the great service.
Mark
6/28/2006
Service was great, they gave me a shipping number and i could track my package. Item arrived within a few days and is already installed on vehicle. Installation was a little harder than anticipated, but looks greate and works even better. I would highly reccomend buying from etrailer.com if you are interested in installing yourself.
Patrick
6/28/2006
Awesome service! My order was recieved on time and in perfect condition. Exactly what I expected. Nice work!
Steve
6/28/2006
Excellent contact, prompt shipping. Thanks
Sverre
6/28/2006
Delivery was really fast and my new Everthere carrier is fantastic.It is easy to put on and seems to be made well. I love it already.
Terry
6/28/2006
I can believe I got these so fast. I had them ordered, shipped, and installed within 5 days.
Emitt
6/27/2006
It's a pleasure doing business with eTrailer. This is the second time I've used them and....if I get an ontime deliver on Thursday, I'll be extremely pleased with the over all experience. Thank you, Jon
Jon
6/27/2006
A class act with the ultimate customer service. Top that off will great prices and you have a winner every time. I told my mechanic about etrailer.com® and he now uses them for all his customer's trailor needs. I wish everything was this easy. Thank you.
Mike
6/27/2006
You are doing an excellent job, I appreciate the communication and keeping me informed.
Rich
6/27/2006
Good communication after the order was placed everything arrived quickly and was easy to install I would order again from etrailer.com
Steve
6/27/2006
Transaction was processed very smooth and fast. I was very happy with last year order as well as this one. I'll highly recommend your site to my friends and colleages. Thank you very much and best wishes.
Khanh
6/26/2006
Great experience. Nothing bad to say.
Laurentiu
6/26/2006
I'm a return customer and will continue to be return customer. etrailer delivers what they promise, fast dependable cost effective products and services.
Clay
6/24/2006
They were great! I needed a hitch shipped thursday afternoon to be delivered at the latest by Saturday, the very helpful customer rep made sure my order was shipped ASAP. Here it is Friday and I've got my hitch! Thanks guys!
Brian
6/23/2006
Received HITCH, it's being being attached. Thank you for your speedy response! And easy web site instruction. Best regards, John
John
6/23/2006
Everything fit perfect!! Works great.
Mark
6/23/2006
I got the hitch yesterday. It fits perfectly, thanks a lot. I will recommend etrailer.com to my friends.
Richard
6/23/2006
Highly impressed with the way the order was handled...ordered a hitch on Wednesday, delivered to my door Friday morning. Now that's service, great job!
Stephanie
6/23/2006
Transaction took two days start to finish!!! I can't believe the service. Hope I need more accessories so I have the pleasure of doing business here again!!
Carl
6/22/2006
I received my order today. Thanks for the fast service.
David
6/22/2006
Excellent service. Quick shipping. Items well described. Recommended.
Eric
6/22/2006
After careful study of roof racks and bags I ordered the Rola Roof Basket and the Platypus Roof top bag from etrailer.com. Both are excellent quality, functional, affordable and good looking. Can't wait to give them a road test. etrailer.com has a great web site, good communication after the sale and they shipped it fast! A+++
Jason
6/22/2006
You folks are outstanding! This was my 3rd order and it arrived when promised!
Jeffrey
6/22/2006
I received it as scheduled. Thanks for your prompt delivery. Will trade with you next time I need a hitch.
John
6/22/2006
I couldn't believe what others were saying but it's true. My items shipped within a few hours of my order and were delivered only two days after the order date, and I paid about half of what my local supplier wanted! I will highly recommend etrailer!!
Kenny
6/22/2006
I was very impressed with the quick delivery on the items I purchased.I choose the ground delivery and received my shipment in 3 days.Thank you for the excellent service I will definately use your services again and will recommend you to all my friends.
Michael
6/22/2006
Received my order today (Wednesday), thank you. It was exactly as I ordered and it got here much faster than I anticipated considering the weight, and that I ordered it on Friday night. ... I would recommend etrailer to anyone looking to for a hitch system.
Danny
6/21/2006
Got the hitch on in under an hour. Very simple do-it-yourself installation. All merchandise from e-trailer arrived well before estimate and I will gladly do business with e-trailer again!
Doug
6/21/2006
WOW! Placed my order yesterday and received all three items today. Have never had this great service before.
J D
6/21/2006
Very pleased with product(car hitch and bicycle rack)and etrailer service and on time delivery. Will deal with etrailer again when I need one of your products.
James
6/21/2006
After ordering the same items from another company a month ago and not even receiving them yet I have to say etrailer has the best customer service. I ordered my items yesterday and received 2 emails right away and then 1 today saying my items were shipped. thanks etrailer
Jennifer
6/21/2006
Bought, shipped and delivered all in the same week. Nice job eTrailer! Thank you for a great ecommerce transaction.
Leo
6/21/2006
Can't believe how quickly I got my order. Quickest shipping I have ever experienced, especially since I placed my order on the week-end, figuring the order wouldn't get processed until Monday, but I actually received my order on the following Wed. Amazing. Great service, keep up the good work
Michael
6/21/2006
Outstanding customer service! You're making a very good first impression.
Michael
6/21/2006
The hitch was just what I needed! Faster then quoted shipping and great comminucation from the staff throughout the order process. Will definately recommend etrailer to everyone!
Oleg
6/21/2006
Thanks again for all you efforts to make good on this order, I will definitely be using etrailer again if I ever have need of parts in the future. It's nice to find a company who recognizes that customer service is a big part of the business. Thank you, Wally
Wally
6/21/2006
Very fast and friendly service. All parts were with my order. Thanks
Bill
6/20/2006
Great prices and fast shipping!
John
6/20/2006
Thank you very much - appreciate the quick service
Regan
6/20/2006
Etrailer is a great company to do business with FAST FAST and a great price. we looked localy for same hitch was $250.00 plus install tax over $300.00 total. great job
Steve
6/20/2006
Just wanted to let you know that I appreciate the fast shipping and quality. Keep it up
Andre
6/19/2006
Exceeded my expectations. The '06 RAV 4 hitch is in short supply, and you shipped it out within 2 hours of my order. Saved my vacation. Thanks for your help!
Charles
6/19/2006
I've spent a few bucks here and love it, so much so, that I recommend to everyone Including other guys at other Coast Guard units. Your web site is great
Jim
6/19/2006
Process was very smooth and email updates have been consistent and helpful
Mark
6/19/2006
Just wanted to tell you how great your service was. Had $500 worth of gear backordered by xxxxxxxxxxx. They did'nt seem to care, even when I cancelled the order. You guys had it to me in less than two days. You guys have great service, and I assure you, you will get my business again. As a matter of fact, I have told just about everyone I know about how lousy xxxxxxxxxxx.com is and how GREAT you are. Thank you very much.
Steve
6/19/2006
My trailer hitch arrived very quickly and I am very pleased with it.
Edwin
6/18/2006
Great response to my order. Shipped on time, and received earlier than anticipated. GOOD personnel relations with customers.Will order again in the future.
Larry
6/18/2006
When I shoped etrailer I found what I wanted fast and I received it very quick. Thanks
Jimmy
6/17/2006
My hitch arrived yesterday and with help from a neighbor to hold up one end I was able to easily install the class 11 hitch on my new Chrysler Town & Country minivan with stow n go seating in less than twenty minutes. This was well below the estimated time of 60 minutes listed for an amatuer. I am retired and did a lot of online research prior to making my purchase with e-trailer. Would highly recommend e-trailer to my friends. Thanks again as it was everything and more that it was advertised to be.
John
6/17/2006
Ordered the hitch & wiring harness on Monday, received it on Friday. I installed the hitch in about 20 minutes, the wiring harness in 10 minutes (after I trew away the instruction)on Saturday morning and had the boat on the water fishing by nine. Ease of using web ordering system: A+ Shipping: A+ Pricing: A+ (Lower then local discount auto part store, + no taxest) and delivered to my house. Thanks John
John
6/17/2006
Outstanding service!! Shipped the very same day, emails with tracking numbers etc. Will definately shop here again because of great prices and service.
Mark
6/17/2006
That is amazingly fast shipment!!!!! (dang, maybe those testimonials are representative)
Bob
6/16/2006
You guys are awesome! Thanks!
Brian
6/16/2006
Excellent service. I placed an order yesterday morning, it shipped yesterday afternoon, and it arrived today. Needless to say I'm very pleased with how fast my order was processed and delivered. I wouldn't hesitate to do business with etrailer.com again.
David
6/16/2006
Thank you very much. I am so happy you all have such speedy delivery.
Marion
6/16/2006
WOW !! That was fantastic service. I got my stuff the next day. I had ordered from another place and waited a week without it ever shipping. That's when I canceled with them and ordered with you. Should have went with you guys from the start! Thanks a lot, Steve
Steve
6/16/2006
This is the third time I have purchased items from etrailer and each time, the service has been excellent. the selection has been outstanding and the promptness even better! I have given the name to several of my friends and family as a good place to do business with. Doug
Douglas
6/15/2006
Thanks for the great response time. You guys are much better than some of the other web sites that were charging twice as much for shipping and would take 3 days just to get it shipped in the first place. Thanks, Jim
Jim
6/15/2006
Not to clog your inbox but thanks for the good service!
David
6/14/2006
The hitch went on like a glove. Perfect fit. Great engineering, no universal fits, gizmos etc. Fast shipping and follow up I shall recommend you highly. Thanks, Fred
Fred
6/14/2006
I continue to be impressed with eTrailer. John
John
6/14/2006
I just wanted to let you know that I placed an order before coming to etrailer.com. It took 2 months and for me to call them only to find that they discontinued the product that I ordered. I called etrailer the same day, sceptical of course. Basically I just wanted to let you know that I got the trailer hitch that I needed, shipped overseas, in 8 days. I couldn't believe it. Thank you so much!!
Keith
6/14/2006
Price and service is excellent. I highly recommend etrailer and am sure I will use them again.
Mike
6/14/2006
Excellent service, delivery, and products!
Rod
6/14/2006
I was absolutely amazed at how quick my order was processed and shipped!!! If I ever need anything else I will definitely order from etrailer again!!! Thank you so much!!!
Nichole
6/13/2006
I was very impressed with the ease of finding what I was looking for. The speed at which the was shipped was most impressive. I placed the order last Friday night (way after hours) and the hitch and wiring kit is scheduled for delivery TOMORROW!
William
6/13/2006
The hitch and bike rack for my 2006 honda civic arrived today on time, the right order, in perfect condition thanks, etrailer great job.
Dave
6/12/2006
I have already shared your website with several friends and highly recommended they consider you for any future trailer related needs. The service was unbelievably fast and the installation was just as easy as indicated on the selection site. It is a pleasure to deal with a company that apparently has figured out how to do business on the web. I was hesitant as first (since my last major purchase on the web took 6 months to resolve, and I never did receive my merchandise) but you came through with "flying colors". Thanks
David
6/12/2006
This was an very easy and informative on-line shopping experience. This was quickly shipped and I received it within just a few days of the order…I am very happy with the service and would recommend etrailer. Thanks guys, It is installed and ready to go!!!
Joseph
6/12/2006
I was very pleased with my hitch and bike rack. Delivery was rapid and both were in very good condition. I have installed both onto my 5th wheel and they look great. Thank you…
Chris
6/11/2006
Buying through etrailer was a great experience!! I purchased a weight distribution hitch and anti sway system. The order was processed the same day and later that night I was notified that it was packed and it was actually picked up for shipping the next day. I received my package one day ahead of schedule and the product was perfect. I will definately be ordering any future equipment needs with etrailer and I would absolutely recommend you to anyone else. Thanks again for your help! Jeff
Jeffrey
6/11/2006
Fast service, fast shipping, received all the correct parts I ordered. Thank you for the great service.
Brian
6/10/2006
Good experience...received the complete order within a couple of days. I will definitely do business again.
Manuel
6/10/2006
Very satisfied. Received item in 2 days from being shipped. Item was exactly what I ordered and works great. Will buy from again.
Nick
6/10/2006
I am very impressed with your site and service. I got my hitch on time and installed quickly. I will use etrailer in the future.
Brian
6/9/2006
The hitch and bike rack for my Kia Sportage arrived in three days! This is my second Hidden Hitch and like the first, this fit perfectly and was installed in under 20 minutes. Great products and service! I'll recommend them to my friends. Thanks
Greg
6/9/2006
I think that you did excellent service .I got it on time and it fit.
Larry
6/9/2006
I e-mailed a question about a choice of two different hitches and received a response within hours. I ordered the recommended hitch and wire harness on Tuesday afternoon and installed it Thursday the same week. Ordering from e-trailer.com was a great experience. I will highly recommend them to anyone needing a trailer hitch or other trailer equipment.
Loren
6/9/2006
Outstanding. Like doing business with a neighbor.
Steve
6/9/2006
My experience dealing with etrailer has been a pleasure. I Received my product that I purchased very promptly, everything that I ordered was in the package, and installation of the product was as easy as you had advertised. It has been refreshing doing business with a company that does what it says. Keep up the good work.
Thomas
6/9/2006
I did extensive shopping to buy this trailer hitch for my 4runner, this was the best value (least expensive, but high quality). I was impressed with the ease of installation & it shipped quickly.
Garrett
6/8/2006
Shopping with etrailer was a very easy and efficient experience. Delivery of the bike rack was made within 48 hours
Harry
6/8/2006
Just received my hitch via UPS yesterday evening. Had the hitch installed on my 05 Kia Sedona van in 30 minutes flat. Your service, your products, and the end result are all FIRST CLASS! Thank you for all your assistance.
William
6/8/2006
I've always had a great experience purchasing all my company's trailer needs from eTrailer...I won't buy from anyone else. Great service. Great products. Great prices!
Bill
6/7/2006
Hitch is already installed. Thanks for the great service.
Elly
6/7/2006
Thanks for your great customer service !
Fred
6/7/2006
Good, fair prices with incredibly fast shipping. I would reccommend E-Trailer to anyone who want's fast professional service at a fair price!
Keith
6/7/2006
Great product at a great price. Quick ship with arrival as promised. Highly recommended.
Kent
6/7/2006
The hitch fit like a dream. Thanks for the excellent workmanship. I will surely recommend you to anyone out looking for a hitch of any type. Had the holes not been perfect things would have been a real challenge as the area to work in was very limited. I give ir a 5 out of 5. Again Thanks
Luc
6/7/2006
Wow, what a deal, they not only had what I was looking for but it was priced right. Shipment was the next day. Now I ask you can it get any better than this?
Frank
6/6/2006
So far all is very good..I have had great follow-up on the order and it was shipped the next day..I will be glad if all the quality of work is as good as the service in ordering..
John
6/6/2006
This site is perfect. Great selection and they beat the prices of every trailer shop in Florida.
Kasey
6/6/2006
I ordered a hitch for my wife's Yukon XL. Price was right and shipping was even better. My friend and I installed it in less than 20 minutes. The instructions are very plain and easily understood…
Marshall L
6/6/2006
I found your website easy to use. I called customer service when I was unsure whether the hitch and bike rack I'd selected were compatible -- very helpful. The best part was I received the shipment in two days!
Suzanne
6/6/2006
I think that buying trailer parts from etrailer is fast and good prices
Willard
6/6/2006
Extremely fast shipping. I ordered on Tuesday afternoon and had items on Friday by UPS ground. Excellent shipping costs also. Thanks
Brian
6/5/2006
Just a quick note to say THANK YOU for such wonderful, responsive service. I was totally amazed how quickly I received my extension and how you kept me "in the loop". I will definitely recommend you to my friends. Thanks again, Carolyn
Carolyn
6/5/2006
Great product, very good quality. Couldn't ask for faster shipping or better service! Great price too! Thanks etrailer
Janie
6/5/2006
Etrailer is Awsome! They had everything i needed at a very low price, much lower than any other website. They also shipped my order very quickly. Thank You Etrailer.
William
6/4/2006
Very happy with my trailer hitch! Fast delivery, ordered the 31st and deliveried the 2nd! Easy installation!Thanks alot!!!
Amber
6/3/2006
Thanks. Receive it yesterday. It's perfect.
John
6/2/2006
I thought your site was easy to navigate and locate exactly what I was looking for. Because of your shipping special, I was able to get the compressor for my wife, and the hitch I needed for about the same price as the hitch alone at other vendors. Thanks, Peter
Peter
6/2/2006
Ridiculously easy...found the item and ordered. Process was fast and easy and confirmations were received promptly and efficiently. I'm a happy shopper.
Reed
6/2/2006
Excellent customer service. Fast shipping. Perfect fit. Had hitch installed in 15 minutes. I highly recomend. Thanks etrailer.com
Greg
6/1/2006
Excellent buying experience. Good price, reasonable shipping, shipping cost shown up front, quickly shipped, e-mailed shipping confirmation and tracking number, recieved product was exactly what was ordered and worked flawlessly. I will definitely check etrailer.com next time I need to buy anything for my truck.
Larry
6/1/2006
Etrailer.com comes through again! Shipping was lightning fast both times I used etrailer. Both shipments were full and correct. All that AND it's the cheapest place to buy from!! Look no further.
Brian
5/31/2006
Great service. Thanks
Dave
5/31/2006
I like the way your company operates. I have delt with them prior and it was also a good experience.
Gardner
5/31/2006
Always great service. Will order from again without hesitation.
Jared
5/31/2006
Good work! Not only did you send the correct part, but it also arrived on time! You have renewed my faith in on line ordering. Thank You
John
5/31/2006
Killer customer service, email replies over the weekend, and same day shipping!
Tyler
5/31/2006
I had a great shopping experience with you. I got my parts 2 days earlier than expected and eveything fit very well. Thanks for doing a great job!
Wil
5/31/2006
Verry happy with the promp service,and good pricing.
Kevin
5/30/2006
I received the wiring harness. Thanks for your quick service.
Harry
5/29/2006
Great! 100% satisfied. Incredibly fast shipping also.
Ben
5/28/2006
Ordered a car top cargo basket and floor mats on Tuesday, arrived on Friday. Could not believe it. Fastest service ever seen. Recommend highly, no hassle.
George G
5/28/2006
I received them on Friday. That’s only two days. That’s amazing! Thank You Very Much.
Loren
5/27/2006
You guys are AWESOME.. Great Service and fast shipment. I like how you communicate with the customer, immediatly letting us know the status of our order. Keep up the good work
Robert
5/27/2006
Item is exactly as pictured and installation was exactly like the instructions. Fit was excellent. The price could not be beat. Will do business with again.
Stuart
5/27/2006
This company is outstanding! They always have what I'm looking for and get it out the door fast!
David
5/26/2006
I am a rowing coach for a high school on the mid atlantic. Our tow vehicle we normally use was recently in an accident and finding an alternative tow vehicle was tough. We found one that would tow our 7000 pound trailer but needed a weight distribution kit. The team at etrailer was very helpful. They were able to work out shipping arrangments and planning and even got my order shipped out within the hour! Thank you so much for a great experience. I and my entire team surely appreciate it.
Eric
5/26/2006
Best retailer on the net! Order shipped same day as ordered. Prices are great and service is superb.
Joseph
5/26/2006
I am very much impressed with your quick response. I place my order at 10:02 AM and received notification at 1:41 PM that the item had shipped. WOW!
Orbin
5/26/2006
Thank you very much, i received my hitch in just a few days, and installation was pretty easy with a little finaggling. I just want to thank you for the wonderful service, and speed of shipment. customer for life: Stew
Stew
5/26/2006
It is very good that you don't have to spend several hours looking for items for trailers. This is convient and great.
Gene
5/25/2006
Thank you for the courteous and fast response. A pleasure to do business with ! !
Herold
5/25/2006
Prompt service and good pricing.
Mark
5/25/2006
I like it Quality is very good I will recommend you to my friends Keep up the good work Have a nice day
Michael
5/25/2006
WOW! Talk about fast service. I placed my order mid-afternoon on the Wednesday before the Memorial Day weekend. I figured the order wouldn't actually get shipped until Thursday and it would be a long shot to get it by the weekend. But after a series of emails keeping me posted on my order's status, I got an email telling me that my order had shipped--> THAT SAME DAY. And the tracking number indicates that I will have the package on Friday. Very ncie. Any future vehicles of mine that need trailer hitches, I will certainly re-use etrailer.com and I will make sure the online forums I'm on are aware of the fast service I received. THANKS
Tom
5/25/2006
Great turnover time! I ordered hitch one day and recieved it one and a half days later. Easy to follow instructions instructions and easy to put on, only took 45 minutes to put on hitch and complete matching wiring harness. Eriwn
Erwin
5/24/2006
Price was good, so I order a hitch and a set of wires for my Sienna 2005. I was not expecting anything before a week or two. I got my order inside 24 hours, follow the instructions and in one hour everything was installed. One satisfied customer from Montreal, Quebec, Canada
Georges
5/24/2006
First time buyer. It won't be the last. By far the best and fastest service I have ever had online. Highly recommend. THANKS
Jerry
5/24/2006
I ordered my hitch and wiring (with 3 day shipping) on Saturday and thanks to the great customer service I had my material by the following Wednesday, even though they had to get it from their supplier. Thats to etrailer, looks like I'll get to take my grandkids to the lake this weekend.
Mike
5/24/2006
Thanks for the update and prompt service. Greatly appreciated!
Bob
5/23/2006
Ok...we have all ordered "stuff" on line and maybe even filled out a form or two commenting on "what it was like"! eTrailer is 100% on top of their game! I placed the order and there was an instant confirmation. Then there was a note from customer service saying that the order would ship in 24-48 hours. I sent back an email asking if there was any possiblity for it to ship ASAP. I had a customer who "needed it". Within two hours I received confirmation and a tracking number. THAT never happens...except at eTrailer. Nice operation...interctive...and...they respond!
Ed
5/23/2006
Thanks for the quick service. You guys are great. Mark
Mark
5/23/2006
Very easy web site to navigate. Was looking for a way to haul my scooter on the front of my truck instead of the back of my camper. (bumper not strong enough). I thought about a hitch for the front of my truck but didn't know if one even existed. Found the web site "etrailer". It does exist and I ordered it as soon as I found it. The next day my hitch was shipped. Excellent service and price.
Rick
5/23/2006
Very pleased with order takers and price. Kept me informed of the shipping status and tracking info. arrived in excellent condition, had no surprises.
RJ
5/23/2006
This was a great experience. I needed to get a hitch quick and I ordered it on Thursday and received it the following Tuesday. I was amazed at the speed of shipping. Thanks for everything.
Sean
5/23/2006
I received the hitch 2 days after placing the order and installed it this weekend. It fit perfect! The instructions from Hidden Hitch were not that great, but by placing the hitch up under the vehicle it was evident where it was to be installed. The wiring kit plugged right in and tested out fine. Thanks for providing a good hitch at a good price in a short amount of time!
Bill
5/22/2006
Thank you. Installed fine and working well.
Mike
5/22/2006
Very prompt on shipping hitch. Shipped same day I ordered and had it in a couple of days. No problems. Nice hitch, easy to install, wiring harness was the same. Installed on a Honda Ridgeline 2006 truck. I would recomend etrailer.com for your hitch needs. Had everything in stock that I ordered.
Duane
5/21/2006
Great price, fast shipping. Instructions from hidden hitch were a bit off - had to remove bumper to attach hitch, but easy nonetheless. Definately worth the time and effort!
Carson
5/20/2006
I am happy with the products and the performance.
Jason
5/20/2006
This is the second time I have used etrailer. Their fast shipping and low prices make it the best way to purchase your hitches and more.
Mike
5/20/2006
Great job guys keep up the good work. Like a breeze ordering, was very fast and had e-mails letting me know what was going on,when the order was taken, when it was shipped, and 4 days later I had my products. Would do business again no question about it, great prices and lots to choose from. It made my camping trip go alot better.
Scott
5/20/2006
I just wanted to compliment your company on the great service and products that you carry. This is my second HIDDEN HITCH product and like the first the quality is outstanding. Likewise this was my first purchase from etrailer.com but I'm sure it won't be my last. Keep up the good work! ;-)
Brian
5/19/2006
Your services and products are better than expected. Thanks!
Dan
5/19/2006
easy shopping, order right on time everything went very good. will do it again AAAA++++
George
5/19/2006
Thanks for the excellent service including delivery and price.
Ken
5/19/2006
Everything worked great. Super fast shipping. Thanks a bunch, Mike
Michael
5/19/2006
The on line setup was awesome. I found my leaf springs, matched it up, and ended up buying more gear as well. Delivery was very informative and fast as well! Thanks!
Pete
5/19/2006
I was very pleased with the speed of the order delivery and the quality of the items... I highly recommend etrailer.com! Thank you very much!!!
Rafat
5/19/2006
My hitch and bike rack were delivered within three days. Customer service is excellent. I had a minor problem with the bike rack, a replacement part was sent within a few days. You're not forgotten after your purchase. I would definately order again from etrailer.
Francesco
5/18/2006
Wow you guys rock!!! Thanks! Look forward to doing business with you again.
Gaston
5/18/2006
I've dealt with etrailer a couple of times and I will continue to do so. Good prices fast shipping and they have everything I need.
Joe
5/18/2006
The web site was very easy to use and the product I purchased was in stock and shipped the same day my order was placed. I would definately recommend the site to others.
Richard
5/18/2006
This was one of the quickest turn around times for receiving an item ordered through the internet. I placed my order on Monday and it was sitting on my door step that Thursday.
Scott
5/18/2006
My experience with etrailer.com has been teriffic. I searched for a couple of days for a wiring harness designed to connect to the stock harness on my toyota Highlander. Etrailer was the only site I could find this part. The directions were online with photos to help identify the installed connectors. I ordered on Monday morning and my item arrived on Wednesday ground UPS. Thank you etrailer for making this so easy and affordable
Todd
5/18/2006
It came today, It worked perfectly. Thanks Alot.
Brian
5/17/2006
Just received my new hidden hitch from etrailer...............gotta be dumber than a bag of hammers to go anywhere else for your trailer needs.
David
5/17/2006
Well pleased with the order, fast service and it was fun tracking the order. Thanks
Eldon
5/17/2006
I am very pleased with my Hidden hitch for my 2006 zuki. It went on in about 30 minutes. NO PROBLEM! Looks good back there, too. I have to commend etrailer.com for a very smooth transaction. The hitch was well packaged and shipping was prompt. The price was the lowest around. Thank you, etrailer.
Frederick
5/17/2006
Great web site, excellent shipping service.
James
5/17/2006
Got my order today. Fast shipping and good customer service.
Scott
5/17/2006
You guys are the best, Thanks for the quick turn around.
Stacy
5/17/2006
Unbelievable service! I called my order in on the phone and didn't even have an item number. The salesperson I talked to was extremely helpful in figuring out what I wanted and processing my order. And shipping! Forget about these outfits that tell you so many days or weeks for delivery. My order was at my house the NEXT DAY!!!! I definitely will shop etrailer in the future!
Steve
5/17/2006
This is my 3rd hitch from etrailer. Wouldn't shop anywhere else for my towing needs. Good prices fast shipping and great customer service.
Steven
5/17/2006
WOW!! I AM impressed! Talk about outstanding customer service and going the extra mile for a customer!! Believe me: I'll sing your praises (and those of etrailer.com) to anyone and everyone I meet who I think ever *might* need to buy a hitch! Thanks Again!
David
5/16/2006
Received item today, It was on time and 100% as represented. Thanks very much.
Derek
5/16/2006
I wanted to give some feed back about my experience at your store. I was able to quickly order the exact Hidden Hitch and wiring harness that I needed. It arrived 3 days later with routine shipping. Everything that I needed was included in the package. The wiring harness made the wiring a snap. The directions said it would take me 15 minutes to install the hitch, but it was closer to 1 hour because I had to buy a file to enlarge an opening on my enclosed Caravan frame, but even that was well explained. My end product looks great. It is a MUCH better hitch than the one I formerly paid TWICE as much to have a professional install. I would do it again this way! Thanks.
Lawrence
5/16/2006
Salesperson was extremely helpful. Received hitch in a couple of days. It's not installed yet, but so far I couldn't be more pleased with you guys. Thanks.
Mike
5/16/2006
Excellent website and very fast shipping.
Todd
5/16/2006
I've had good results when ordering in the past. That's why I'm ordering again! Take Care & Thank You!
Vince
5/16/2006
Great service. Only took 10 minutes to install. Just as decribed.
Dennis
5/15/2006
Reviewing hitches available and finding the right hitch for my 06 Civic was easy on etrailer's web site. And getting a few last questions answered by a real person on the phone was a bit unexpected. Ordering was an easy choice since the savings were obvious. I received the hitch kit within 2 days and it fit my vehicle perfectly. The instructions were simple and to the point. It did take me an hour rather than the predicted 30 minutes, but I did not have any wheel ramps and it was only my self with 2 hands and a tennis ball, that I used as a spacer to keep the heat shield out of my way. The only poor thing was a few small scratches in the paint that no one would see but could be a weak area against rusting. The only suggestion I would make for the kit is to provide a longer heat shield screw, a replacement for the existing screw for the rear hole of the heat shield. I figure that by putting my time and effort into finding the hitch on line and installing it myself, which was not much of a trick, it save me over $90.00 as apposed to getting the hitch and having it installed at the local hitch shop.
Jim
5/15/2006
Ordered on a Monday and received the next day. Everthing there and fit great.
John
5/13/2006
Very good service. Ordered on Tuesday had item on Thursday! Only $5 shipping.
John
5/13/2006
6th Purchase from ETrailer, same great service. Thanx
Michael
5/13/2006
Hitch arrived so fast is was still smokin' from the welds! I put it on that evening, (fri) and picked out and picked up my brand new cargo hauler on Sat! thanks for everything!
Scott
5/13/2006
Very pleasant shopping experience. The website was very helpful and the phone support was outstanding. Look forward to receiving the product
Arnie
5/12/2006
Very good selection of parts. Great service and products. I will come back to this place.
Claude
5/12/2006
Very good customer service.
Juan
5/12/2006
Can not go wrong here. etrailer.com is by far the best online site for ALL of your trailer needs. My order, a DrawTite Hitch for my Jeep Liberty, was placed at 10:30 pm CST, After they opened the next morning in just a few hrs. it was already on its way to me. Placed an order from another online store May 4th (now May 14th)and item has still not left their warehouse. This site was very easy to use. Simple ordering and very fast shipping will make me a return shopper for sure. Very Satisfied Customer.Thank's etrailer.com
Larry
5/12/2006
I am not mechanically inclined, but got the confidence to do my own hitch based on descriptions & instructions on the web site. Got exactly what I needed, very fast, and a very good price.
Richard
5/12/2006
I ordered on a Monday and had the product on the next Wednesday. Great service on my order !
Bob
5/11/2006
I wanted to thank you guys for helping me out with a trailer light problem. I bought a T connector from you because of your informative web site. It allowed me to buy with confidence. And you provided great customer support when I had a question. I will definatly refer business to you. Thanks again!!!
Gary
5/11/2006
Got the anti-rattle hitch pin lock and I love it. Fast, great follow-up, and a place I'll come back to. You beat the others on price and service. Thanks, Stu
Paul
5/11/2006
What GREAT service!!! I just ordered yesterday and my package arrived at noon today. Many Thanks.
Rob
5/11/2006
Thanks for the quick shipment! Hitch is a perfect fit.
Dan
5/10/2006
You guys did great! Ordered a hitch and bike rack for my Toyota Sienna on Weds, order shipped out Thurs and I received on Mon. Everything was intacked. Box was torn but its understandable since it is quite heavy and bulky to handle. Nothing was damaged so I installed the hitch that afternoon with no problems. Thanks etrailer.com!
David
5/10/2006
Received my order yesterday thank you for your fast attention into my order
Diana
5/10/2006
Excellent process everyone was courteous and helped me verify that they went that extra mile to make the item ship same day.. I will spread the word of this great service!
Don
5/10/2006
As always, You ship fast and accurate. Thanks, I have it installed on car in less that 30 min. Jan
Jan
5/10/2006
The hitch arrived and it is handsome! Thank you! John
John
5/10/2006
I ordered my trailer hitch on Monday and received it on Wednesday. It arrived in perfect condition and was exactly what I expected. Thanks etrailer.com! I'll definitely pass your name along.
Thom
5/10/2006
Great JOB!!! I received my hitch today,just as you said and it looks like a perfect fit for my truck. Thanks again for your help with my purchase.
Bill
5/9/2006
Thanks. Received the hitch today and put it on w/o any trouble. Second time I have ordered from you guys and both times has fit great. Will be back in the future.
Mike
5/9/2006
Excellent, Fast Service. I recommend this site to anyone. You are told exactly what you get and the exact price. They even make suggestions for accessories you may want. Thanks Again
Bob
5/8/2006
Several weeks ago I ordered a trailer hitch, bike bar and floor mats. I got the product last week and was very satisfied. The products arrived as advertised. The hitch went on the van with no issues, the floor-mats fit fine, and we used the bike bar yesterday and was pleased. Nice doing business with a good company. Thank you.
Dave
5/8/2006
Great service.
Marc
5/8/2006
Great Experience - very fast and accurate ordering and shipping.
Mark
5/8/2006
Super Service!! Great Prices!! Quick Shipping!!! Does Not Get Any Better!!
Morris
5/8/2006
My order shipped right away! Thank you!
Mark
5/6/2006
Our etrailer experience has been flawless. Simple ordering, fast delivery, quick install with minimal swearing. Having never installed a hitch before I am "over the moon!"
Nick
5/6/2006
The items I received was exactly what I needed and the quick shipping surprised me at how fast you are! I just ordered more parts. Thank you very much.
Roy
5/6/2006
Thank you I love my hitch and I might buy another one in the future.
Ted
5/6/2006
I had read on HondaSuv that sometimes orders take up to 7 days to ship. But I spotted your shipping special and went for it. About 23 hours later my hitch was at my door. The box was in good shape. I also found your web site to be simple but very detailed. No guesswork on what you need. I also called my order in and the customer service agent was very effecient and polite. Thanks!
Blake
5/5/2006
Great product great service ordered on Thuesday May 2nd received on Thursday May 5th Took me about 15 minutes to install hooked up my trailer and mower and hauled it 10 miles that evening thanks Etrailer.
Charles
5/5/2006
The lights are great! Only wish I had them installed today. I'll be back, Thanks for a quality product at a very reasonable price.
Derve
5/5/2006
Just want to thank you for the quick service, got it and installed..... works great.... needed for lift for wheel chair…
Michael
5/5/2006
These arrived yesterday and are EXACTLY what I was looking for. Thanks for the excellent service!
Bill
5/4/2006
Excellent shopping experience at etrailer.com. Easy to navigate website and prompt shipping. Will shop here again.
Daniel
5/4/2006
AMAZING!!!!!! I ordered on Tuesday and received on Wednesday. Coincidentally, I also received another item at the same time that was ordered over a week ago from another vendor. You guys are good!!!
Eugene
5/4/2006
Your customer service staff answered my questions before placing my order and my order was shipped complete and arrived promptly in excellent condition. I am quite pleased with the service and would recommend this company.
Glen
5/4/2006
I was very pleased with the promptness of the delivery of my order, and the products were exactly what I needed. I highly recommend your company to anyone needing anything to do with trailers. Thank you
Joey
5/4/2006
Everything was just fine. Your customer service was very helpful answering my questions before I made the purchase (a new bike rack). It was delivered quickly and arrived in perfect condition. I am happy doing business with etrailer.com
Mark
5/4/2006
Good product at a reasonable price. Quick shipped by UPS with tracking # provided. Folding bed extender, only model that fit a Sport Trac.
Phillip
5/4/2006
Thank you, great service.
Rande
5/4/2006
Thank you for the great product, it was shipped quickly and was easy to install just as your instructions said. Thank You Ron
Ron
5/4/2006
Order has been received and installed, looks great. Thanks
Dan
5/3/2006
Very impressed! From your prices, to your customer service and easy tracking information.
Heather
5/3/2006
You are terrific--it's easy to contact a human via telephone and you follow up with replacement parts immediately! Great company!
Liz
5/3/2006
I received the hitch this afternoon and 20 minutes later it was installed. What a great hitch. It looks ten times beter that the factory hitch. Thanks for the great service, Tom
Tom
5/3/2006
These people are on the ball! my order was shipped 12 hours after placing it and there prices are CHEAPER than all the others on the internet Thanks Guys
Welby
5/3/2006
Was a good expierence. Product was good and a better price than local retailers. The best part was the product was the correct fit for my model and year truck. Was promptly delivered. Thanks for the help Dale
Dale
5/2/2006
Great service, fast shipping. What else could you ask for?
Dennis
5/2/2006
Frequent email updates reporting shipping progress with UPS tracking ability. Nice! Speedy shipping too.--Rick
Frank
5/2/2006
Excellent service and I recieved the order in a reasonable time. Thank you and I will definitely be using your company again.
George
5/2/2006
Thanks for the attention and great customer service.
Glenn
5/2/2006
Wonderful selection of parts and the best prices I have ever seen.
Bill
5/1/2006
very good best regards john
John
5/1/2006
Site was fairly easy to navigate. No "one size fits all" crap like the local auto parts place wanted to sell me. I was able to chose from multiple hitches custom made for my vehicle with lots of photos to show me exactly how the hitch mounted and looked on my vehicle. Order shipped within 12 hours and was delivered to California in six days using the cheapest shipping option. Installation was under an hour. The only way the whole experience could have been better is if they would have sent someone to istall it for me! 8-)
Thomas
5/1/2006
Thanks for you fast service.
Butch
4/30/2006
A flawless shopping experience and a first rate product.
David
4/30/2006
Very good customer service, would by from again.
David
4/30/2006
Excellent. I will buy more products from you in the future. Thanks!
Kevin
4/29/2006
I would just like to Thank You for such quick and efficient service. It's a nice change from what we have been experiencing here in the New Orleans area. Again, Thank You so very much.
Kevin
4/29/2006
Shipping in 3 days even on out of stock item. I am very impressed, the speed and the quality of service was outstanding.
Tom
4/29/2006
Prices were the best. The delivery, was as expected, about a week for ups ground. Lots of email information and tracking, so the customer information was "total", with phone numbers and email contacts for questions/concerns. I dont know how you can do any better than this, on line. I'll be back, as Arnold would say!!
Andy
4/28/2006
Great selection of custom products that beat the cost of dealers. Look forward to next order!
Dennis
4/28/2006
I have installed mt front mount trailer hitch and it looks and works great.
Don
4/28/2006
I am impressed by your customer service. I had an order for a left and right trailer light. One of the light was missing both nuts. You quickly responded and shipped nuts to replace. Great customer service!! Thanks!
Jeff
4/28/2006
Shipment was received yesterday, 25 April, at least 2 days before I expected it. This is the forth time I have ordered from E trailer and each time service is quicker than expected.
Dale
4/27/2006
Thank you for the fast service on my order. I ordered my hitch on a sunday and received it on weds. very good service. thank you.
Harold
4/27/2006
It's great to deal with a company that truly understands customer service, and customer satisfaction. You've won my business, whatever that may be in the future, and I will certainly recommend you to anyone looking for trailer parts and hitches. Jim
Jim
4/27/2006
Great service!! One of my best orders over the internet.
Larry
4/27/2006
E-Trailer is a reliable source to getting what you want when you need it. They have a great selection of stuff, and shipping is fast. Thanks E-Trailer
Matt
4/25/2006
Thanks, I got the hitch and have it installed already. It fit like a glove! It was a pleasure dealing with you folks and I will send more business your way! Have a great day! I just love it when tranactions go this smooth! Thanks Again!!
Randy
4/25/2006
Second time I have used them and the second time it has be flawless. Thanks!
Tim
4/25/2006
Superior Service. Tell your boss I said you should all get a raise. You all made me feel you were glad I was alive.
Arthur
4/24/2006
The hitch fits and looks great. Highly recommend. We had taken the Saturn Vue to several places, and because we had the chrome package on the front and back, no one wanted to install one. We had no problem doing it ourself. Thank you.
Debra
4/24/2006
Great products and website. I purchased a trailer hitch for my 2005 Honda Civic. The hitch arrived within days of my order and fits like a glove. Will definitely return for more needs.
Eric
4/24/2006
I've been thoroughly pleased with you guys so far. Saved me money and great customer service.
Landon
4/24/2006
The business is great!!!! Delivery to Canada takes almost 2 Weeks, which is super fast. I will be a future customer, I will refer more people to do their business here. The Hitch cover fits perfect and looks super great. Thank-You for the friendly service. ~~~Maria~~~
Maria
4/24/2006
This is an outstanding site. I have ordered from etrailer twice in the last year and their prices are very competitive and the service is wonderful. I would recommend etrailer.com to anyone needing towing accessories.
Mike
4/24/2006
You had the item in stock and expited the order quickly with good communications. Hope I enjoy the product as much.
Robert
4/24/2006
Excellent service! Items well packed and delivered promptly.Thanks!
Wayne
4/24/2006
etrailer's price was the lowest; the hitch arrived quickly and with no damage; the hitch installed in just a few minutes. Overall I could not be more pleased with etrailer -- I definately would buy there again.
David
4/23/2006
We got the cargo bag and used it on the DrawTite cargo rack with no rails and took the whole load up and over the Smokey Mountains! What a fabulous product!
Lynn
4/23/2006
Ordered the curt 12535 and the harness 18336 for my crv on tuesday had it at my door on friday. Great prices and fast shipping.
Ronnie
4/23/2006
Everything I had coming arrived in good shape. I mounted the hitch last night. Looks great! Nice and tight fit. Thanks for the excellant service! Steve
Steve
4/23/2006
At first I was a bit apprehensive about ordering a trailer hitch from a place so far from myself in California. But I must say, the shipping was fast, the product was excellent, and the labor was quick and easy. I had my hitch and wiring harness on my Chevy Colorado in under 30 minutes. Thank you, and keep up the good work.
Randy
4/21/2006
Quick shipping. Well informed and no surprises. Thank you!!!
Christopher
4/20/2006
I just received my 2" Bulldog coupler lock and it is awsome. Besides the perfect fit, the material it is made of, and how easy it can be installed and removed, the price is well worth the product. Thanks for a great product and fast shipment.
Robert
4/20/2006
I loved the service!! Placed my order Monday, have the part on Thursday afternoon. Confirmation of part in stock, email confirmation of order, shipment,and tracking was all very easy. I appreciate the service even more after the experience I had with another site before I came to etrailer. Very sorry I didn't come here first. Lesson learned!
Vicki
4/20/2006
Easy transaction. These guys make it easy to pick out what you need for your vehical. Have used them twice and recommended a buch of times.
Jay
4/19/2006
Order was placed on Friday afternoon. This arrived on following Tuesday morning, was installed and working on Tuesday evening. Thanks for your prompt service and sending the exact parts for my vehicle
Paul
4/19/2006
Bolted right up. A child could do it. Light plug went together really easy too. Nice stuff , will do again with etrailer.
Jack
4/18/2006
Great shopping experience. Staff was very knowledgeable about products, and great prices.
Richard
4/18/2006
It was cheap, easy, and works and looks great. Really happy with the speedy delivery and in house quickness of etrailer.com I definately recommend this web site to anyone. Its not hard but make sure you read the directions when you are looking at the truck.
Charles
4/17/2006
Awesome service! Item was $ 120.00 less than anyone else and shipping was very fast!
Jason
4/17/2006
Great service. Good deals. Thanks!
Jim
4/17/2006
I ordered a bike rack for my trailer hitch. It is a great product, very reasonably priced on April 10th. I installed it on my car on the 14th in time for the weekend. How can you go wrong?
Roger
4/17/2006
Easy to use and fair prices. Will come back often to look for items I need.
William
4/17/2006
Fast shipping, good price, very pleased.
Arthur
4/16/2006
Good experience, east web page to use.
Mark
4/15/2006
Very fast shipping and product arrived as expected. Thanks for an easy on-line transaction!
David
4/14/2006
I would definately buy from etrailer.com again. It was easy to find what I wanted and the shipment was lightning fast. Thanks etrailer
Jack
4/14/2006
I wanted to thank you,I received my order today. It was exactly as ordered. your sevice has been excellant and the parts quality exactly as advertised. The Brake Assemlies will put my trailer on the road, safely. I thank you and my Horse thanks you.
James
4/14/2006
I just wanted to let you know that I received and installed the hitch receiver yesterday and I'm really happy with it. It fits perfectly!
Rodney
4/14/2006
I just wanted to thank your company for their quick and efficient service! I ordered my bike rack earlier this week and aleady received today, only a few days later. Great service! I will recommend your company to others. Thanks again!
Susan
4/14/2006
I was amazed at getting this unit so fast. It was just like every order I have sent to you. You guys are amazing. Keep up the good work. By the way your product always fits and they are so easy to install it makes me look like a real mechanic. Every unit I have gotten installed very easy.
Bill
4/13/2006
In simple terms, I'm very impressed. This was my first time shopping with etrailer.com, and it will definitely not be my last. I was very impressed with the constant communication regarding my order. etrailer.com stayed in contact with me every step of the way, from order placement and payment, to shipping and tracking information. The item arrived when and exactly as promised, well packed and with very clear and understandable instructions. Thank you for such great service.
Jeff
4/13/2006
Thanx!!! This is faster than I expected.You guys are GOOD!!!
Lindy
4/13/2006
Shipping, Fast and cheap. Customer service, attentive and reliable. Saving money by using etrailer.com, priceless
Steve
4/13/2006
Ordered hitch on Monday and got it Thursday. 1 hour later it is installed. not 1 problem. I wish all on line stores were as organized and professional. Thanks to all @ etrailer. I really appreciate it.
Timothy
4/13/2006
I think you are great. You get nothing but high marks. I was informed and your service was great. The quality for the price was also refreshing. Cudos, Cudos.
Tony
4/13/2006
Outstanding service!
James
4/12/2006
Everything shipwed up on time and looks like a quality piece of gear. I'm very pleased and happy that I found you on the web. Thanks for your help.
Paul
4/12/2006
Great customer service and product.
Greg
4/11/2006
you MAY save a few dollers some where else, BUT,it's not the same top shelf stuff.service and information is fast,shipping couldn't be faster, i never had anything back ordered in the years i've used etrailer. try getting that service some place else,(i don't think so)
Jerry
4/11/2006
You guys had a great product , It fit perfectly on my other car.The shipment are lightning fast, The same way you did from my previous order.
Leopoldo
4/11/2006
Thanks for the great service!
Ryan
4/11/2006
Got the tow bar. Its GREAT! Whoever designed it is really sharp! And the service was really quick. I wish everyone I deal with was as efficient!
Dan
4/10/2006
hello there; I just want to let you that I got the trailer hitch today . and I'm very happy for the exellent job that everyone of you do for us the customer. thank you
Mauricio
4/10/2006
You are awesome! Thanks for the fast shipping!! I am now a customer for life
Tim
4/10/2006
You have the lowest price and quick response to me on your shipping. I hope the stuff will come in perfect shape and I will refer you to my friends.
Charlie
4/8/2006
Got it and it fit great...way too easy! Thanks
Scott & Heidi
4/8/2006
Received my hitch and wiring harness in good time. Installed in a snap. Thanks for the fine service.
Tom
4/8/2006
I ordered a convert a ball system on a Tue. and received it on Fri. Hastle free and saved about $13.00.
Gary
4/7/2006
It is an excellent service It's so easy to buy online with you. I don't have very good skills in computers, even my english in not very good.so anyway I put my order in and here we are. THANKS .
Jairo
4/7/2006
No need for wasted words...PERFECT!!!!!
Jim
4/7/2006
Great, bought on Sunday shipped on Monday received on Wednesday, Thanks
Chuck
4/6/2006
You guys rock for sure! Never had such service and the shipping was super fast. I have been spreading the word so thanks again for the great service. Dan
Dan
4/6/2006
I got exactly what I needed for a great price and the whole process took less than a week. I am very pleased.
Joe
4/6/2006
I am a returning customer and I am very pleased with the prices, quality, and service. Who wants to go to six stores to ask 16 year olds questions they can't answer when you can spend less time and money and not leave the house!?!
JR
4/6/2006
Trying to get what you want in northeastern British Columbia, can sometimes be a problem. I am very pleased and grateful with the ease and speed of the service I received from etrailer.com, I highly recommend them.
Michael
4/6/2006
I just got an email from Patrick F that my order has shipped. What GREAT service!!! Thanks.
Tim
4/6/2006
Great service. I ordered on Sunday and received my hitch on Thursday... Can't beat that. Thanks for the good service.
Warren
4/6/2006
I recieved order # 279469 and wanted to say everything was as or better than expected, this was a pleasant experience and I'll recommend you to friends and family
Marshall
4/5/2006
Dude, That was FAST! Thanks a million. I just found my new place to get stuff for my trailer! Outstanding! Nick
Nick
4/5/2006
I have never, I repeat, nevr dealt with a more timely, professional company in my life. Signed, A Customer for Life
Rey
4/5/2006
It was great. The hitch was shipped the next day. I received it in a week. ... This is the third hitch I have installed, and by far the easiest. It took me 15 minutes ( max). It looks as good or better than a factory installation.
Bill
4/4/2006
I have been totally impressed with your web-site, the products available, and the super pricing. With this type people, a super website, and the selection you offer, this is my choice for future trailer parts, and the only one I will recommend to my friends and other companies. Thanks for the great service.
David
4/4/2006
You guys are the best!
Duane
4/4/2006
VERY cool! You guys rock! Thank you very much!
Jeff
4/4/2006
This is excellent.
Marco
4/4/2006
Recieved my hitch and it fit as described. Looks and works great. Took longer to install than was stated, but it was well worth the effort. I will most certainly recommend etrailer.com to people and will do business with again. Great communication and very fast shipping. Thanks again.
Michael
4/4/2006
Easy, fast, and polite!
Mike
4/4/2006
Thank you. I was referred to etrailer by a friend - and I can see why.
Darryl
4/3/2006
I ordered a 2004 Intrepid hitch (hidden hitch). Just a note to tell you that this was one of the easiest installations I've ever done. Plus the hitch really is almost hidden under my vehicle. Thanks for an excellent hitch; I'm truely pleased.
Howard
4/3/2006
First off I was having trouble finding a 2inch hitch for my Hyundai Tucson which was needed for my hitch mount bike rack. Your company and one other came up in the search results. Your price was best, shipping was inexpensive, and you shipped immediately. I am not a very big person so my boyfriend helped me install it. We gathered all the right tools and had it installed in 25 minutes. It looks like it came with the car. Thank you!
Leslie
4/3/2006
Had the hitch installed Friday and it worked like a charm.
Sally
4/3/2006
I thought the website was very user friendly. Easy to find the hitch that I needed. I received my stuff in a timely manner.
Steve
4/3/2006
I just wanted to let you known that I ordered the hitch and wiring harness last Monday (3/27). The order arrived promptly last Friday and was installed on Saturday. The hitch was a perfect fit and the wiring harness installed as advertised. In this day of forgotten customer service......your company gets an A+. Your company will certainly get any future business from me and I will recommend "etrailer" to others. Thank You, Warren
Warren
4/3/2006
The hitch arrived when it was supposed to, all the parts were there, and it took 30 minutes to install, just as your site said. E-business exactly as it should be, thank you.
Brian
4/2/2006
Super-Duper! You seem to have an outstanding organization with great prices and service. Thanks!
Doug
4/2/2006
Buying from etrailer was a great decision. I ordered a hitch and PowerLine converter for my wife's 2003 Volvo V70 on Monday and it arrived on Wednesday. No one can beat that for fast service. The hitch was on the car in 30 minutes. Thanks!
David
3/31/2006
You're the greatest!
Elisabeth
3/31/2006
Just want to thank you for another speedy accurate reasonably priced order. I may not buy a lot but I will buy only from you.
Michael
3/31/2006
Excellent communication, prompt delivery, and a great product! Thanks!
Edrick H.
3/30/2006
Thanks, I did receive my hitch and have installed it and it is perfect. Thanks,Kevin
Kevin
3/30/2006
Impressive. Very happy with the cargo carrier and wow that was fast shipping.
David
3/29/2006
I ordered the item and within a very prompt time the order was shipped and on its way!, very nice!
Gabe
3/29/2006
My overall experience with your site was good. Not only would I come back, but I'll recommend it to other people too.
George
3/29/2006
I look forward to receiving my order since all of the local auto parts locations say that the part I've ordered doesn't exist!
Matthew
3/29/2006
Very helpful staff Simple ordering procedure I love the email notifications and link to tracking my shipment!! The website was helpful in verifying that I was ordering the correct part number for my trailer. Will definitely do business with eTrailer again
Scott
3/29/2006
I received my order and I am very happy with it. Thank You for helping me with my problem. I look forward to purchasing more products in the near future. Again, I thank you all at etrailer for helping me with my order
Adrian
3/28/2006
excellent service. prompt shipment. good prices. quality mdse. will use etrailer whenever possible
Darwin
3/28/2006
Your company has very good prices but MUCH more importantly, GREAT customer service. I realize that your core business is trailering equipment but I sure wish you carried more automotive items as I would buy more from you. Thanks, Joe
Joe
3/28/2006
I'm Impressed. Great service, Informative web site that allows shopper to find what they need, shipping and tracking service was awsome I new where my package was throughout the shipping process. I will definatly tell my friends about etrailer.com
Thomas
3/28/2006
This has been a great company to do business with. I've ordered from them twice now and although that's not a lot, both experiences have been exceptional. This company seems to stand behind their promises.
Darlene
3/27/2006
I pulled my boat with the cushioned ball mount and it makes a tremendous difference, much smoother stopping and starting. Pls recommend to all of your customers. Jack
Jack
3/26/2006
Never let it be said you are not fast! Thanks Rick
Rick
3/25/2006
Was a very pleasant experience. Very helpful...timely shipping...and an excellent product. It was here when they told me it would be and it was exactly what they told me it was....Will shop here again next time I need something. Thank you very much!
Terry
3/25/2006
Very fast shipping,found exactly what I needed,which was nice since that has been a problem in the past.As long as pricing stays competitive I will continue to use you all.Thanks again.Great experience.
James
3/24/2006
Thank you for the excellent service. I ordered the hitch on Wed. It was shipped on Thurs, and I recied it Friday. Opened the box and was very pleased with the quality and full instructions for installation..Thanks again for the fast friendly service I recieved. Would certainly deal with etrailer again.
John
3/24/2006
Great service thanks!
Kirk
3/24/2006
THANK YOU! THANK YOU! THANK YOU!
Lance
3/24/2006
Great prices,very smooth transaction Look forward to doing future business
Tom
3/24/2006
I ordered a hitch tuesday night, 2nd day air. Thought I would be lucky to get it on friday. Great people in customer service got it to UPS that night and it was at my door thursday!!! Thank you!
Dale
3/23/2006
One of the best online stores. Easy to find what you want, inexpensive,and they provide all tracking numbers in emails. They email all along the way so you know right where your order is at. Will be doing business with them again soon. Excellent!
Jim
3/23/2006
Great service. The hitch installed quickly and easily.Customer service was very helpful. It was shipped in a very sturdy box,very well sealed and had hand holds which made carrying the box very easy.The price was also the best out there.I was very pleased with the whole experience.
Mark
3/23/2006
etrailer made it fast and easy to find the correct parts and order them at a reasonable price
Jason
3/22/2006
WOW - What can I say. I was looking for a receiver but ended up buying a ton of stuff. Your site is SO expansive - I'm like a kid in a candy store. Everything came in fine. I even made a mistake in a size and your girl caught it and CALLED me before you shipped! That's thoughfullness - any other company would have shipped it and not carred. Whoever's in charge - does it right! No other trailer store, site or anything comes close.
P Albert
3/22/2006
Impressed with how fast my order was delivered.
Clarence
3/21/2006
This is the 2nd hitch I purchased and the first was marvelous, went in exactly as specified, worked like a dream, and they are lightspeed type people, they are true magicians. thank you.
Donald
3/21/2006
Found everything I needed right away. Product shipped quickly.
Douglas
3/21/2006
The trailer light arrived... thank you for your prompt service... I look forward to shopping with you again sometime.. :)
Joe
3/21/2006
Man...you guys are fast!!! I knew there was a good reason i bought another hitch from you guys! Thanks to all of you!!!
Billy
3/20/2006
You guys rock thanks for keeping in touch with whats going on. You make feel important even though im only spending $15.00 Ill keep you in mine if I ever need anything else
Kyle
3/20/2006
I like etrailer. A different vender offering the same or similar items offered free shipping. But etrailer's prices were so much better that I still saved money after paying shipping…
David
3/19/2006
Thank you for the excellent customer service I received. I got my trailer and had it installed in 30 minutes like you guys said. You saved me $150 and I greatly appreciate it!
John
3/19/2006
I have purchased 3 different hitches throughout the past 3 years for different cars I've owned from etrailer. Very satisfied with service, fast delivery (3 work days). Keep up the good work!
Kelly
3/19/2006
Thank you for the prompt delivery of my class v trailer hitch it arrived in perfect condition. David
David
3/18/2006
I am very happy with my hitch receiver. It fits better than I expected. On time shipping and quick reponse to my questions. Thank etrailer.com
Gary
3/18/2006
I can't beleive you shipped my order so quickly on a Saturday.
John
3/18/2006
I am very pleased with my Highlander Mats for my Highlander> Service from Etrailer has been great with very very good contact from customer service> Being able to track your shipment thru UPS is fantastic> Thanks Koy
Koy
3/18/2006
I was surpised on how quickly you shipped my order. It arrived the day it was expected and fit perfectly. I am now in the market for another and I will shop your site.
Steve
3/18/2006
Friendly staff, lots of products and great prices. What more can you ask for? They also have lightning fast order procesing. Did I mention the great prices?
Kenneth
3/17/2006
Best experience I have had on the internet to date. You really have a good customer service. Good price,quality product,fast delivery. I will buy from you again---You will be recommended to my friends. THANKS
Robert
3/17/2006
Product was not in stock but shipped promptly once it became available, and company maintained great communication on order status. The hitch is of top quality and the price is unbeatable. The packaging was very good, hitch arrived in perfect condition, and the installation instructions were very easy to follow. Great service!
Armando
3/16/2006
Great business, site was easy to use, ordered a harness for a four flat for a 2006 escape, saved $200.00 off dealer installed, easy install, and it works great. Ordered it, installed it, probably before the dealer could get it in the shop. Add this site to your favorites.
Gary
3/16/2006
That was unbelievably fast! I received it this morning, less than 24 hours from when I actually ordered it! Nice work on the communications, too. Mark
Mark
3/16/2006
I'm happy to say my order arrived Quickly and in perfect shape. Thanks for the great service!
Marvin
3/15/2006
I was nervous buying online, what if you need support? Well I received my carrier and ran into a small problem. I spent several minutes on the phone with [..] who very politely answered my questions and got me through assembly. In hindsight it was easy, however it's really reassuring to know that you can call and get help. Besides, the product is excellent and very inexpensive!
Michael
3/15/2006
Very happy with your company. Quick service and very helpful with information requested. Would buy from your company again.
Robert
3/15/2006
Got the Hitch & the Bike rack and installed it last night. An easy installation! From the ordering to the delivery & install, all has gone perfect. You guys run a first class operation!
James
3/14/2006
Speedy delivery and product exactly as expected. Installation was as easy as described and having actual product image on web site was a big selling point. Thanks for the hitch, I'll be accessory shopping again in the near future.
John
3/14/2006
I am a first time user and buyer on your web site. The ease and helpfullness to find products were unbelievable. The wide selection was great also, I highly recommend anyone to use this site.
Richard
3/14/2006
I have been extremely satisfied with all the items I have ever ordered from e-trailer. Their prices are excellent, the delivery very prompt and I jhave always found the products to be as they are described. It is also very easy to use their ordering site.
Herman
3/11/2006
excellent very fast shipping thank you tracey
Tracey
3/11/2006
Great Product, easy to install. I actually received the hitch three days earlier than told.
Keith
3/10/2006
Good Web Site. Good Service. I like the Hitch Finder and the installation instructions for each hitch. Also my questions were quickly answered. Thank you Kurt
Kurt
3/10/2006
Great service, fast shipping, good prices.
Michael
3/10/2006
It's always a pleasure doing business with you folks. You are a model of online store perfection! John
John
3/9/2006
This company is fantastic, they are easy to deal with, they have outstanding prices, there customer scervice is unbeleavable, and there shipping is supper fast. I placed a second order for a full hitch setup, with electrical and everything on Tuesday evening and I received my package Thursday afternoon. I would recommend for everyone to shop with etrailer.com, because they are unbeatable in anyway.
Jozef
3/9/2006
No problems. Items came packaged properly via UPS on time. Didn't think to order a locking towing pin and locking trailer hitch, doing that now. Etrailer has best pricing.
Kit
3/9/2006
I have been buying / ordering from etrailer.com for about a year now. I have been very pleased with the service and quickness of the order getting to my front door. I ordered a hitch, wiring harness, and hitch covers. Everything fit perfectly, and very easy to install. I'll be back to buy more.
Thomas
3/9/2006
Its a good hitch and the lights was just as easy as it was putting the hitch on. All it took was about 10 minutes to put the hitch on the tailer light plug. Thanks and we will be ordering from you all again. Albert
Albert
3/8/2006
Easy site, low cost, and shipped that fast, it's hard to believe.
Mike
3/8/2006
My second order from etrailer. In both cases you had what I needed and shipping was FAST! Thanks for the great service
John
3/7/2006
Shipping within just a few hours of ordering -- this is excellent customer service. Thanks very much.
Carl
3/6/2006
Very good customer service.I ordered my hitch and wiring kit and I received an email no more than two hours later saying that the order had shipped!!! Thanks!
Chris
3/6/2006
Hitch arrived this afternoon good to go and thanks very much. Doc
Doc
3/6/2006
Good to do business with
Irnie
3/6/2006
Good Morning, Just wanted to let you know that the hitch for my Subaru arrived and has been installed. The directions were very easy to understand and best of all the hitch fit perfectly and was easy to install with no drilling, modifying and no cursing. Superior product and a great company that I would recommend highly. Thank you, Jeff
Jeff
3/6/2006
Wow! That was fast! You all are GOOD! Have a good day!
Jerry
3/6/2006
You are not going to believe this, but buried in my papers was your invoice of 08/23/02 for a hitch you sent me at the time. It has only been the 2 1/2 years it has taken me to compliment you on the whole transaction. You kept on top of it and kept me advised every step of the way, and I had appreciated it. Kudos!
T
3/6/2006
Good job. Backorder was handled perfectly. Everything that was in stock was shipped right away and the backorder shipped as soon as it came in. The best part is that somebody e-mailed me each step of the way. Couldn't ask for better service.
Richard
3/5/2006
Good deal; fast shipping; good instructions...overall real good experience.
Doug
3/3/2006
A perfect experience. Hugh inventory. Easy to navigate website. Order promptly shipped.
George
3/3/2006
I purchase many items via the internet, and I can advise that I have never had such good service from any company as I received from etrailer. Received the item within 2-days of my order, with no special costs or handling involved. Really "On the Ball"!
Herb
3/3/2006
Very easy to order. Ordered on Monday and at my house by noon Thursday. Can't ask for much more.Good job.
Curt
3/2/2006
This isn't the first time I have ordered from you when I am looking for an item like this. I go to your website first and you haven't disappointed me yet. I like your service and the way you do your bussiness you always get back to me when I have a question in a matterly time keep up the fine work thank you
John
3/2/2006
Fast shipping. Emailed etrailer prior to order for questions and got a response right away. Great experience. I would shop on this site again and recommend!
Lisa
3/2/2006
I am very pleased with how quickly my bike rack arrived and how easily it went together. Shopping at etrailer is certainly easy and a pleasant experience. I plan on other purchases in the future. Thanks to all of the staff at etrailer. Respectfully, Bill
Bill
3/1/2006
Great company to do business with. My hitch arrived in perfect shape in only 3 business days! I will shop at etrailer.com again for sure. Thank you etrailer.com, Brian
Brian
3/1/2006
Fast shipping no damage and nice people to talk to. Will order again :) "SUPPORT THE TROOPS"
Mike
3/1/2006
Frequent informative communications and order tracking. I never had to contact customer service for a status, as they always emailed me. The order turn around time was great (same day)
Steve
3/1/2006
Thank you very much! You guy's are great.
Jim
2/28/2006
We have not yet received the goods, since the order was only placed today, but I have to say that the web site was well thought out and easy to use and I am impressed!
John
2/28/2006
We just received the trailer hitch early Tuesday morning. I was amazed at how fast it arrived. I will HIGHLY recommend your business to others ;-) Thanks
Nancy
2/28/2006
Thank you, as usual, you guys are always very prompt in filling the orders and keeping customers updated. Raul
Raul
2/28/2006
I received my hitch yesterday and installed it this morning in about 30 min. Nice product and was a snap to install. Thanks.
Richard
2/28/2006
Thanks. Your company is excellent in customer relations. Its products are top knotch. Will be shopping with you again! George
George
2/26/2006
I have ordered twice from your site. Your service has been excellent. Thanks, Vernon
Vernon
2/25/2006
Received my order today...my husband has already put it on the truck...he loves it...thanks
Bev
2/24/2006
These people are great. Their website showed all available hitches for my Honda. I chose the one where no drilling is required. Then I opened their PDF on install instructions. The graphics were awesome, and I walked out to my car to make sure. All the necessary accesories such as wiring harness were in plain view via convenient links. They also had a "T" harness which the next best .com did not. I'm not only happy that it shipped within a few hours, I'm enlightened as to how pleasurable e-shopping can be!
Bob
2/24/2006
I bought a new vehicle and need a special hitch. I went back and forth to the local "truckin" store and they ordered this and that and when it finally arrived it did not work. I then spent 10 minutes @ etrailer and had my order processed and shipped within an hour. Nice Job etrailer.
Duane
2/24/2006
Fantastic and outstanding!!! The products are great...the delivery was A+++ Without paying an extra for fast delivery I have received my order in 2 business days!!! I will use you guys again!!! Keep up the good work and great service!!! Erik
Erik
2/24/2006
want to say thank you for providing outstanding customer service and for offering the hitch I needed at a price I didn't have to mortgage my house for. I am active duty military and we often get words of gratitude from the public, but you, the good business person who remembers what "customer service is" should be recognized too. Many companies are out there simply to make a buck and have let good customer service slip from their business plan. As a consumer, I would pay more for a product if I knew solid customer service was backing it. Your web store was easy to navigate, got me quickly to the hitch I needed and made checkout a breeze. I was extremely happy and at ease after receiving multiple email communications saying where my hitch was in the pecking order and the tracking information once it shipped. I received my hitch yesterday and it went on the vehicle just as you described and I saved about $80.00. Please say thank you from me to all your employees and let them know that I for one, I appreciate the "extra effort" they put into making etrailers unique and secondly, for holding on to the key element of business that makes this country stand out from all others, pride. I have book marked your web page for my future use and so I can easily pass the link to my friends and family.
Roger
2/24/2006
Ordered my product on a Saturday and it was received by the following Wednesday. Great service!
Matt
2/23/2006
This was a very easy transaction,and much more reasonable than any retailer that i check locally. thanks for your help and i will tell all my friends.
Mike
2/23/2006
I ordered the hitch last night and was called today to let me know the name brand for the wiring harness wasn't available and the had the same kind in a different brand. The parts were shipped today real quick service. They are on the ball.
Peter
2/22/2006
Hey. You guys are Great! You have awesome prices and I am a bargain shopper and like to look around for the lowest prices and etrailer.com is the best! Fast shipping too. Hopefully I get my items before I leave for Florida on Friday. Thanks again!
Jeremy
2/21/2006
Very fast delivery!!! Satisfied with excellent customer service!!!
Kelly
2/21/2006
You cant get any better service on the "net". Good communication and fast shipping.... Just got a new customer!!!
Faber
2/20/2006
I appreciate the PROMPT service that I have received from you. I will definitely recommend you in the future.
Rita
2/20/2006
Best service I've had in a while. I ordered a plug adapter thats not very common and not only was it in stock but shipped out the same day. I recieved the adapter only a couple of days later. Thanks etrailer now I know where to go for any othor things that I might need.
Jay
2/18/2006
I want to take the time to compliment you for your products and service. I received my orders much quicker then I would have expected. Thanks, Barry
Barry
2/17/2006
Ordered on a Saturday, shipped on Tuesday and recieved on Friday.....not bad, Thanks!
Drew
2/17/2006
After having searched all over Phoenix for a hitch for my Dodge Grand Caravan (and after purchasing and returning 3 hitches because they didn't fit) I turned to etrailer.com. I was able to easily find the hitch and accessories that I needed. The communication from etrailer was immediate & thorough. I was notified that my order was received, and was notified again when my order was shipped (which was the same day!). My package arrived right on schedule and my order was complete and correct. I will never purchase trailer parts or accessories locally again. I will use etrailer.com exclusively and will recommend to all my friends that they do the same. etrailer.com is the only way to go! Thank you for this great service.
Ed
2/17/2006
After I had made huge research for the wanted item on many other web sites, comparing prices, specifications, S&H, I found the best deal on etrailer web page. This is my second shopping at etariler.com and I am completely satisfied with the services and products they provided! From my point of view, I can highly recommend to buy at etariler.com
Darko
2/16/2006
Thank you for your excellent customer service. My order was easy to place and shipped quickly. Thank you for your help!! Sincerely, Don
Don
2/16/2006
Got it and installed it. Fits great. Thanks
Victor
2/16/2006
Thank you for the update on my order. Great customer service! ! ! Angela
Angela
2/15/2006
Thanks for the fast service.
Brian
2/15/2006
Response time is very good. It surprised me how quick we are getting the product that we have ordered. Thank you.
Mark
2/15/2006
Speedy turnaround - Thanks!
Steve
2/15/2006
You guys are awesome thanks Jerry
Jerry
2/14/2006
Good fast service! Great value for the money. Received a defective Modulite trailer wiring harness. Not E-Trailer's fault, it was bad out of the box. E-Trailer sent me a new one right away no charge! Just followed instructions for return of the bad one, printed up prepaid UPS shipping label from my e-mail to send the bad one back, and I was done! Pleasure to do business with, and didn't have to drive all over town to get what I wanted. Thank you very much.
Greg
2/13/2006
Received: everything fits - good job
Lester
2/12/2006
Excellent prices, easy navigation - I wasn't expecting to have my item shipped by now but it looks like I can fix my trailer for this weekend. THANKS!
Andy
2/10/2006
As promised, ordered hitch and harness on 2/08 and received it on 2/10. everything there and had it on in 30 minutes like they said, no problems. I highly recomend ETrailer for your needs. Thanks and will be ordering more stuff later on.
Eddie
2/10/2006
Wow, ordered on Tuesday and got the hitch on Thursday. Highly recommended, we will do business again!
KC
2/10/2006
thanks for the great service I received my hitch in about three days,nice doing business with you guys.
Joseph
2/8/2006
The best on-line experience I have ever had. Great products, fair price and the best communication of any company I have ever dealt with on-line or in person. 5 Star all the way *****
Ken
2/8/2006
I ordered a hitch cover on Monday, 02/06 around 6 PM. I paid an extra buck and change for express shipping. Received notice that it was in the shipping bay at 7:12 that evening, and my wife handed me the box the next day at 6 PM. Unbelievably quick response time. I'm amazed, and will be sure to recommend your service to friends.
Kerry
2/8/2006
Everything I was looking for was right there, and the up to date selection for new vehicles (2006) was superb. Other sites I looked at didn't even offer items for new vehicles. All the items on etrailer was really easy to locate and the prices were very competitive. I highly recommend this site!
Richard
2/8/2006
What a deal thanks I am impressed
Dennis
2/6/2006
My dealership quoted $675 for a trailer hitch, [xxxxx] quoted $300 and they apparently had problems ordering it because after 2 months of excuses I told them to forget it. etrailer shipped it the next day for less than $200 including my collegiate accessories. I'll definitely recommend this site.
James
2/6/2006
We received the tow hitch very promptly. Thanks again I will be recommending you to friends and family. Jorge
Jorge
2/6/2006
I do think the service is prompt and courteous.
Dean
2/4/2006
I have seldom been so completely pleased with a purchase. Communication from you was great, the hitch shipped really really fast, you sent me a no-hassle tracking number that worked great, the hitch got here really fast. And then, most important of all, it fit like a glove and it's solid as can be. My thanks for a really great transaction, I am 100% happy. Oh yeah, and the hitch was the lowest price I found, and shipping was cheap. How could it get any better, unless it was free!
Terry
2/4/2006
This seams like a great place to buy parts, I'll pass it along to my bud's. Really fast. Thanks again. Jack
Jack
2/3/2006
The product arrived in a timely manner and it's the correct product. The price for the product was the most reasonable I found on the internet. Thanks
Donald
2/2/2006
Our experience with Etrailer has been great! Quick and helpful staff with email questions and fast shipping with easy tracking of product. Thanks
Harold
2/2/2006
Excellent, Thank you. You guys are the best!
Heidi
2/2/2006
Wow, What service, I placed my order on Tuesday and received the order on Thursday. I've order things from other companies and never have I got my order so fast. Thanks
Joseph
2/2/2006
I am very impressed. I ordered my sway control adapter on Sunday night and recieved it on Wensday morning by UPS ground the same week. Great job! Thanks, Gene
Gene
2/1/2006
Your site is second to none showing different detailed descriptions of the parts and it was easy to find the exact parts I was looking for. Your prices were competitive. The shipping was fast. etrailer gets an A+ in my book! I will be ordering a pre-plugged wiring harness which I can only find in hardwire from any other source, even the car manufacturer. Thank you, John
John
2/1/2006
The best web shopping experience I've had!!!!!! Thanks
Peter
2/1/2006
I appreciate you and your Staff. what great service! Steve
Steve
2/1/2006
Awesome service. I needed my product by a certain time and they were MORE than helpful in meeting that deadline -- an not by just suggesting in increase my shipping priority! Great to work with! Would Buy again, and recommend to others!
James
1/31/2006
What a wonderful experience! This company is definitely on the ball - great products, fast shipping, competitive prices, and good communication. I would absolutely do business here again! Matt
Matt
1/31/2006
Excellent experience. Good communication, fast shipping, easy installation(under 30 minutes). My only regret is, I wish I had purchased it in December when it was $20.00 cheaper. Keep up the good work "etrailer" Michael
Miichael
1/31/2006
Great experience. Ordered what I needed and received correct items in a very timely manner. Thanks!
Russ
1/31/2006
Their service was great! Shipping was faster than I thought it would be for the regular ground price. I would recommend them to everyone.
Shawn
1/31/2006
Absolutely terrific company to do business with. I got my initial email with my order verification, then another email saying the items were in stock at another distribution facility, then a 3rd email stating my order was shipped. All 3 emails in the same day. Lo and behold, the very next day I come home from work and see the big etrailer.com box on my back porch. I certainly wasn't expecting to get my hitch assembly so quick! Thanks for the superb customer service. Good show!!!
Steve
1/31/2006
Hi there. I received the brackets the other day and installed them today. WOW those are nice. Very easy to install. Thanks.
Mike
1/30/2006
Super fast shipping with tracking number e-mailed right away. Thanks :)
Pete
1/30/2006
I received my order very quickly via the standard shipping. The prices are good and you have a wide variety of products. The web site is very easy to navigate and use. Thanks for the good experience. Bryon
Bryon
1/29/2006
I just wanted to let you know that yours is the best company I have dealt with in a long time. I ordered a trailer hitch and received it the very next day. The installation was exactly as your website said it would be. The communications via email were prompt. The price was good, the shipping charge was reasonable. All in all, an excellent experience! Thank you very much, and keep up the good work.
Byron
1/29/2006
Thank you so much for your prompt service. Heidi
Heidi
1/28/2006
The bike rack I ordered shipped faster than I expected, and the product was great! I checked everywhere locally for this rack before ordering. etrailer got me the rack faster and cheaper than any local dealer could.
Bob
1/27/2006
I found everthing i needed and the cheapest price. Thank you etrailer
Harvey
1/27/2006
Holy Cow you guys are fast! Thanks!
Brian
1/25/2006
Thanks Had trouble finding the repair parts for my coupler... In stock and shipped the same day... Thanks for the service.
Carson
1/25/2006
This is the second hitch that I've bought from Etrailer.com. The service is unbeatable, as are the shipping times. Both of my orders were shipped the same day they were placed! For best prices and service, you can't beat Etrailer.com.
Jason
1/25/2006
Great Experience! Much better customer service than the local hitch companies that evidently did not need my business. Shopping, Ordering and installation all took less time than it would have taken to get to and back home from a shop AND I saved 100 bucks! Thanks ! I'll be back !
Mitch
1/25/2006
I was pleasantly surprised how quickly I received my order, thanks.
Paul
1/25/2006
Wow... I placed an order online at 3:05 PM, and received notice that it had shipped at 5:15 PM the same afternoon. A little over two hours from "order placed" to "order shipped." That must be some kind of record! I am a first-time customer...... With this kind of service, I'll be back!
Sidney
1/25/2006
I need to tell you that eTrailer.com's communications is very refreshing and welcomed! Your customer service model would certainly do many other businesses out there a lot of good! I just wanted to say, "THANKS!" and to let you know that your efforts are appreciated. Because of this exceptional (although used to be the norm) service, I will be doing additonal business with eTrailer.com to outfit my new Dodge Ram which will hopefully be arriving any day now! Thanks again, Dane
Dane
1/23/2006
Incredibly fast order full-fillment! great selection and prices too! Thank you very much. Doug
Doug
1/23/2006
Great site, very easy to use, had the parts I needed. They shipped my order the same day. Great site.
John
1/23/2006
Nice hitch, put my hitch on in about half hour. Its a great hitch. Thanks so much mike
Mike
1/22/2006
My hitch cover was ordered, shipped & received in two days. etrailer.com has the most efficient shipping process I have ever experienced. Outstanding!
Wes
1/21/2006
Fantastic service! Stayed on top of every aspect of the experience. Keep up the good work.
Fred
1/20/2006
Excellent customer service and ease of use of web site is great.
Jose
1/20/2006
Fast shipping! Received the hitch and accessories here in Hawaii in less than a week!! The hitch and all the parts fit GREAT!! THANKS!!!!This was a very easy project for a first time rookie like me.
Don
1/19/2006
WOW, what service! I'll recommend you to anyone and everyone. Best Regards....Patrick
Patrick
1/19/2006
I received the ball today right on schedule . THANKS for the extra effert to send so fast. WALT
Walt
1/18/2006
I was really pleased with all the items that I've received so far. Wating for the hitch cover, will continue to order from etrailer and tell friends about. Thanks, Eddie
Eddie
1/17/2006
Good price and fast shipping, will buy from etrailer again.
John
1/17/2006
I was very impressed with the quick responses from etrailer.com with the emails notifying me of the status of my order. This whole transaction was magnificent. I can only wish that all other retailers could be so responsive and prompt with delivery and communication! This is apparently a very well organized company that cares about the customer!
Signe
1/17/2006
No problems.Order was shipped very fast and was at my house with no problems.Hitch was as promised.
Douglas
1/16/2006
I went to 6 places looking for the trailer hitch and couldnt find it. E Trailer was great to deal with and they ship it out fast. Also their hitch cover was higher quality because it was metal. Thanks again. I would recommend you to anyone looking for a trailer hitch cover.
Kevin
1/16/2006
Very prompt and courteous service, shipping is reasonable and fair. Thanks very satisfied customer jim
Jim
1/14/2006
This is the 3rd trailer hitch that I purchased from etrailer and if I need another hitch it will also be from etrailer. Thanks for your prompt and curtious service.
Bob
1/12/2006
Ordered the trailer hitch on Sunday and received it Wednesday. Didn't expect it to be shipped that quick - thanks!
Carrie
1/12/2006
I had a good experience, the web site was easy to use and worked very well. It was good online merchandising. If I ever have the need for something hitch / trailer related I will check out this site again. Thanks!
Jason
1/12/2006
I was very pleased with the communication,fast shipping and nice products. I would buy from you again and would defineitely recommend you. Thank you John
John
1/12/2006
Loved it. I had ordered from another and waited for 1 month with another 2-3 weeks to still wait due to B/O. I called you company, received the confirmation and the next day the product was at my office. I will be doing business with you again.
T.c.
1/12/2006
Great experience, would use again if needed
Steve
1/11/2006
Awesome fast, honest, courteous service. Received email confirmation and tracking number the same day of my order for a Hidden Hitch for my 05 Xterra. Thank you etrailer.
Lang
1/10/2006
Great product, quick shipment very satisfied.
Michael
1/10/2006
This is a perfect example of what online shopping should be. The site is easy (and quick) to navigate, the linkes all work correctly and the unusual question that I asked on a Sunday was answered first thing Monday morning by a very helpful representative.
Ken
1/9/2006
I wasted half a day searching ALL of Las Vegas for the stuff I needed without any success. Etrailer not only had EVERYTHING I needed, it is here already at my doorstep.
Rich
1/9/2006
My hitch looks great and rec'd very fast. Thanx
Ryan
1/9/2006
Great response to shipping. Ordering system well organized.
Charles
1/7/2006
I have purchased from etrailer before. This is my third time back. Their prices, even with shipping costs, beat my local store.
Philip
1/7/2006
I called you support number with a question and was blown away with the knowledge of you staff. The woman completely understood what I was asking. This is after calling 3 local stores with little help. She was able to give me a clear and exact answer. Top notch opperation and amazing product knowledge.
Ryan
1/6/2006
Just wanted to write a note of thanks. I can't believe how easy it was to install the e-trailer trailer hitch on my honda cr-v. It took only 20 minutes and it looks and works great.
Walt
1/6/2006
I would just like to comment on the speed of delivery on my new hitch! I placed my order and within an hour I had an email in my inbox letting me know the item was ready to be shipped. Now that is GREAT service! I would have no problems using etrailer again!
John
1/5/2006
Very professional internet store, reasonable prices, fast shipping, good packaging. Will definitely do business again!
Andrey
1/4/2006
The hitch was delivered via standard shipping 2 days after I ordered it. Amazing order processing and shipping efficiency. The materials and instruction are first class. Installation was easy considering my application. One hour and it was installed. Very satisfied customer. Saved at least $100 by doing it myself. Thanks!
Dave
1/3/2006
Very thorough communication regarding my purchase and shipment. Thanks!
Kris
1/3/2006
Great Great service and fast, order it one day and a few Days later had it. Thanks
Joe
1/2/2006
I just received my custom hitch for our new 2006 Civic. The instructions were on the money and the fit was absolutely great. Completed the installation in 1 hour. Excellent product, reasonably priced, and shipped ahead of schedule.
Bill
1/1/2006
This is the third purchase I have made here and each has been very easy. You give great feedback as to shipping and when shipped. Just a delight to deal with I recommend your site to everyone looking for trailer parts.
Brad
12/31/2005
Just wanted to say thank you for the excellent service. Got an email from your shipping dept also, package arrived yesterday. Your customer service is the best I have encountered. I need some brake shoes later and i'll be back for these. Again thanks for the service.
Glen
12/31/2005
Great product, great price, great service, great and fast shipping. What else can I say? Very satisfied customer. Should my need for any of your products arise will do business with you again. Thanks.
Rodolfo
12/30/2005
Just a note to let you know that the hitch I ordered came in as was told and everything fit together perfectly. So thank you very much. I'm very pleased. Serge
Serge
12/30/2005
This is the second order that I placed with you in the last two weeks. I found your site helpful and easy to use with good prices. If I have any more needs in the future I will not hesitate to use you and refer you to others.
Terry
12/30/2005
I am a repeat customer and all I can say is "WOW". Excellent customer service..... I will be back, keep up the great work and have an excellent New Year!!!
David
12/29/2005
Good product at a good price. Fast-Fast-Fast service. Product was as described and worked great in instaling 5th wheel in my new F- 350.
John
12/29/2005
I had been shoping for the right hitch for my Honda Element. After reading several forums, the hidden hitch was recomended. I did an internet search and found the best prices at etrailer. The thing that impressed me the most was that even though it was the week between Christmas and New Years, I still got the hitch in 2 days... regular ground shipping! Super impressed with their service!
Line
12/29/2005
Just a note to let you know I did receive the hitch and wiring harness. Nice to deal with you. Thank You very much.
Gardner
12/27/2005
Great and Friendly Service. Fast Shipping! Recommending to everyone!!
Chris
12/24/2005
Absolutely fantastic!!!! Placed my order at 2:58p.m on Thursday and had it by 1:00p.m. on Friday with standard shipping. (I live about 130 miles from etrailer, but I can't get mail from St. Louis to my house that fast). I have ordered Previously and had a great experience then too. Will continue to reccomend highly!! :)
Richard
12/24/2005
I am very impressed! Bought this for my son-just ordered a few days ago and already received it. (It's looks and feels to be really great quality. I love how it lites up-really awesome look). I Was worried because the original email stated it would be shipped in several days,NOT even close it came so fast, I wasn't expecting to receive it for a couple weeks. My husband is interested in one also I will be back to order that later for his bday. I'll let you know how my son likes it but am glad I placed the order with etrailer. Thanks for your oustanding processing and shipping !! Renea
Renea
12/23/2005
I was impressed with your quick shipping. I ordered around noon on a Friday, it shipped Monday and I got it the following Thursday--the week before Christmas, no less!
Bruce
12/22/2005
My order arrived in just a few days and everything was just as I have grown to expect,excellent parts in good condition. Thanks
Darryl
12/22/2005
Great people to do business with. Fast shipping quality product.
Paul
12/22/2005
Great experience - fast response.
Ralph
12/21/2005
Fastest service I have ever had.
Richard
12/21/2005
Easy to find the item I was looking for and easy to order.
Jason
12/20/2005
Came in on time and looks great. Great communication, good product.
Ken
12/20/2005
Customer service was excellent. They replied quickly to emails. I placed my order on a Friday night and received it Wednesday. I will definately recommend etrailer.com and would buy from them again. Thanks for the superb service!!!
Robin
12/20/2005
Super fast shipping and easy easy easy to install. I had it bolted and torqued into place in 35 min. I only wish the wiring harness was so easy
Larry
12/19/2005
I have ordered several times from etrailer and I don't shop any place else for trailer related items!
Lisa
12/19/2005
Placed order for brake control and other items on Monday evening. Items were shipped on Tuesday. Delivered by UPS on Friday. Just happened to stumble on your site on Monday everning while looking for a Tekonsha Prodigy brake controller and a way to wire my new Ford Escape for trailer towing. Put in the vehicle information and was immediately given all the info I needed for the truck. All items arrived in perfect condition... Thanks again for great (and prompt) service.
Adam
12/18/2005
Ordered items at 8pm on 12/12, they were shipped on 12/13, arrived at my house on 12/16. Looked all over the internet and you had the best prices plus great service. Will tell all my friends about your site.
Homer
12/18/2005
Great place to do business. Easy navigation on site, thorough info on product (Superwinch). Easy no hassle purchasing process and timely shipping. Great experience!
Mike
12/18/2005
Very nice, no problems - Thanks!
Jack
12/17/2005
I was very impressed with the company. I ordered my hitch cover and it was shipped the next day! I will definately be ordering from you again in the near future!! Michelle
Michelle
12/17/2005
Now this is how I wish all companies that I order from would do business. Ordered late at night, shipped the next day, received the hitch 3 days later .... Wow!
Rick
12/17/2005
Great people to do business with. Fast shipping quality product.
Charles
12/16/2005
just a note to tell you how please I am with the hitch and the ease of install..the shipping was remarkably fast so please tell your folks thanks from an old southern boy for a job well done.. Thanks Ray
Ray
12/16/2005
The product is quality. Very happy with the company, the fast shipping for Christmas and answering emails in a timely fashion. Jen
Jen
12/15/2005
Good quality stuff, fast to, prices aren't bad either. Have more items than any trailer dealer I have visited in person
Jerry
12/15/2005
Company has excellent follow through from the time of purchase all the way to delivery. I received my package today - everything looks great! Thank you!
Mary
12/15/2005
Wow! You are speedy! Thanks.
Steve
12/15/2005
Very easy web-site to maneuver. Always receive anything I order very fast.
Beth
12/14/2005
Heard a lot of good things about your company. Sending this e-mail to let you know I believe they are all true now. Thank you for the excellent service..
Jesse
12/14/2005
Wow. Right in the middle of Christmas season. I ordered on Monday, got confirmations via email for every step of the process (order confirm, distribution facility order receipt confirm, and shipment confirm). Arrived Wednesday two days later. Best price for this particular product that I could find on the internet...Now this is how an internet company should operate. Well done, I am impressed.
Kevin
12/14/2005
Excellent products and service!
Stan
12/14/2005
I just wanted to say WOW!, I have done a lot of on-line ordering and this was the Best. I made the order on late Tuesday (5:00pm) and I was at my door on Wed. at 2:00pm. (reg. ground UPS). Thanks for the great turn around time.
Douglas
12/13/2005
The products I ordered were in stock and shipped within 24 hours.
John
12/12/2005
So far my experience had been great! Great price, and fantastic service. Etrailer is one of the few web retailers where I feel like have had better and more personalized service than at a brick and mortar store.
Richard
12/12/2005
Very helpful reps, fast shipping as stated, the right parts were received, I could go on and on. The bottom line, a great company to do business with. Thank you Etrailer.com!!!!
Bob
12/9/2005
Great service! You guys rock! :)
Roxy
12/9/2005
Thank you! How nice to deal with prompt service! Merry Christmas!
Chris
12/8/2005
It has been a GREAT buying experience! etrailer's price for the hitch was the LOWEST that I could find. The Prompt Communication from the time the order was placed to the time it was shipped, was excellent. They even shipped it the same day. Thank you for an easy transaction.
John
12/8/2005
I would have to say, that buying a trailer hitch from etrailer.com is one of the best experiences I have ever had on line. Thanks, Larry
Larry
12/8/2005
I just wanted to say WOW! I ordered my hitch this week and I have already received it (today is Thursday). Everything was well packaged with instructions, hardware, and paperwork. The same setup was going to cost me twice (literaly) as much to have installed. This I can do myself! Thanks!
Tony
12/8/2005
Wow, I receieved an email confirmation of my order, then 5 minutes later an email to let me know it was processed and then 10 minutes later an email to let me know it was shipped, complete with a tracking number and everything. I haven't received my order yet, but at this point, my trust in etrailer.com can not be any higher. Isn't it nice when companies just get it... and get it right the firt time? My limited experience, etrailer.com is definitely on that list.
Robert
12/7/2005
WOW that is quick. Both inexpensive and quick that is a rarity.You can bet I will tell everyone I talk to about this sort of thing about this web site THANKS again
David
12/6/2005
Just ordered on-line from etrailer an hour ago and my order has been shipped already! Fast service and good email communication. Thanks etrailer!!! Will see you again soon.
Neil
12/6/2005
Thank you! That was fast!
Robin
12/6/2005
The package came as promised - and it was what I ordered. Doesn't always happen that way. Thanks for delivering - you have restored my faith in mankind. Bruce
Bruce
12/5/2005
Great job guys. My hitch arrived in time and the fit was right on. Your prices blow everybody else away.
Fernando
12/5/2005
Great service fast response and the right part.
Gary
12/4/2005
Hey: Thanks for the Valley Tow Bar! Bolted onto my 2005 Toyota Sienna in a snap. fits perfect. A local shop quoted me $450, so you saved me over $300!!!
Han
12/4/2005
Absolutely excellent service. Confirmations via e-mail in record time and shipment arrived in 2 days. I am very pleased with your company and will definitely recommend you to others. Keep up the good work.
Michelle
12/2/2005
Thanks etrailer! Your website gave me all the information needed to choose the right wiring harness and it was shipped fast. I'll definitely be back to etrailer.
Christopher
12/1/2005
I have to give etrailer an A+ for the courtesy, speed and quality for each of the three transactions we have had in the last two months. Thankyou Jim
Jim
12/1/2005
Your company has great service and I really appreciate your responsiveness. I will certainly use you in the future. Everything went as planned - or without a 'hitch' if you like the pun. Thanks again, Luke
Luke
12/1/2005
Great customer service, fast response to email, ordered in the evening -product shipped next morning. Will do business again.
Margaret
12/1/2005
I can't believe that I have received this item already. Great Job. Christopher
Christopher
11/29/2005
Thank you for your prompt service.
Grant
11/29/2005
Could not have been better. Good price, fast shipping, the product fit perfectly, was easy to install. Thanks. I'll definitely order from you next time I need a hitch or related product.
Kevin
11/29/2005
I thought the service was good. They shipped when they said they would and I got everything I ordered. Thanks!
James
11/28/2005
This is the 2nd time I have ordered a hitch from etrailer. Everytime it is a awesome deal and a breeze to use. Have told many people about etrailer. Thanks Guys.
Clifford
11/26/2005
I have not received the item yet, but am pleased with the speed that my order has been shipped. Thank you.
Sharon
11/26/2005
I have placed 3 orders since April. All 3 orders were placed on-line. All orders shipped in a timely manner (UPS Ground) and I received exactly what I ordered. I am extremely satisfied with my etrailer.com experience.
Jacob
11/25/2005
Excellent customer service. Thanks. You guys are great. Jim
Jim
11/25/2005
Thank you for the quick notification and service. It is appreciated. -Brent
Brent
11/23/2005
Perfect. Can't asked for better service.
Charles
11/23/2005
We received the trailer hitch on Wednesday afternoon about 5:30. Thanks so much. It has not been opened as of yet but I'm sure it is okay. Thanks for the quick response to my order. I have already recommended your company to a friend and relative. Thanks again. John
John
11/23/2005
Just wanted to say thanks for a great product! I just finished installing a Hidden-Hitch on my Volvo XC90. Fast shipping, hitch fit perfectly, instructions were detailed & the hitch installed easily in 45 minutes with hand tools. Thanks!
Tim
11/23/2005
Late Friday night November 18,2005 I ordered a Valley 82121 hitch for my 2006 Chevrolet Silverado that I have on order. I went out of town Saturday morning, November 19th and when I returned that night, I had one email saying that you had received my order, another that my order had been processed and a third saying that my order had been shipped and even gave a tracking number for it. I received the hitch today, Wednesday November 23rd and am super pleased with it. Unreal experience! Couldn't have asked for any better - Good Price, Good Service and Good Hitch! Thanks for making this one of the best internet buying experiences ever. Hey, could you call GM and tell them your secret? My truck has been or order for over a month and I haven't received any word about when it will be shipped. Billy
William
11/23/2005
I couldn't believe how fast you delivered my order. I ordered at about 1pm on a Friday and by 3pm it had been shipped. Unbelievable. Thanks!
Melissa
11/22/2005
Great job ... faster than anyone could do local in rural PA and alot cheaper....will recomend to everyone Thanks
Mike
11/22/2005
I guess all the customer reviews about your quick service are true. Regards, Arturo
Arturo
11/21/2005
I have placed 2 separate orders with etrailer.com and am very happy with the customer service. Prompt shipping and accurate information make the entire experience very positive. I highly recommend them.
Dori
11/21/2005
I had checked local hitch suppliers as well as several online sites trying to find the hitch mount I ordered from you. I wasted quite a bit of time before finding your website but none once I was there. You had exactly what I wanted and what I think is a fair price. I will be back. Thanx
Bob
11/19/2005
Fast delivery and it went on under the time posted on the instruction page. No holes to drill, fast easy installation. I will be back shortly for a front hitch for my rod rack. Thanks guys.
Steve
11/19/2005
Customer rep on phone was very nice, as well as helpful. Had answers for my questions and made ordering painless and quick. Shipping was also very fast with same day shipping.
Don
11/18/2005
Received. Great job and thank you. ED
Ed
11/18/2005
Fast shipping great price, if I ever need another hitch I will get it here
Tim
11/18/2005
I can't believe it. Ordered on Tuesday, delivered on Thursday. You can't beat that. Great service.
Lynn
11/17/2005
Wow - I'm very impressed! etrailer's price was the lowest I found so I was a bit leary regarding the kind of service I'd get. I ordered a Hidden Hitch for my Honda Pilot on Monday and received it on Wednesday - and I opted for the cheapast shipping. Everything looks great: even the packing is top-notch. Thanks, Todd
Todd
11/17/2005
I don't often get an opportunity to experience the quality of service provided by etrailer.com. Twice I have placed internet orders and both times my expectations were exceeded. The merchandise stocked, offered a vast selection to choose from. Deliveries were made sooner than expected and the savings were significant compared to store prices. I am a loyal customer now.
Charles
11/16/2005
I just wanted to let you know what a pleasure it wasdoing business with you. I ordered on Sunday night, and received my hitch today(Wednesday), and installed the hitch and the wiring harness tonight in about 1.5 hours total. The hitch lined up perfectly and bolted right to the frame. My infinity was a little hard to get to the wiring, but once I got to it your plug worked perfectly. I have already recommeded you to a friend and will continue to do so to others. Also, wanted to let you know how amazed I was that you had a custom hitch for an Infinity QX-4, most places I checked only had hitches for Ford, Gm, Or Dodge products. Thanks again. It was a pleasure doing business with you. Dudley
Dudley
11/16/2005
Damn that was fast!
Mike
11/16/2005
Very pleased with the entire process! Customer service pleasant and informed about products. Quick shipping with informative emails on shipping progress. Products ordered are quality materials. We will order again !
Jean
11/15/2005
Etrailer always has the products I'm looking for. The service is great and the shipping is fast. I recomend etrailer to all of my friends.
Jeff
11/15/2005
I got my order delivered today. Just wanted to let you know I'm very happy with your user friendly web site and service. thanks again, Jon
Jon
11/15/2005
I couldn't believe how fast this company acts on your order!! I ordered several products on-line, and within hours of placing my order, I was notified via my e-mail that my order was processed and shipped!! Awesome customer service!!! Thanks for the service.
Shane
11/15/2005
I've made two purchases from etrailer, and have been delighted with the quality and customer service. The trailer hitch they sold me went on ALMOST as easily as they said. I'd recommend using a little break-free on the weld nuts on the chassis, but that's not etrailer's fault... I'm looking forward to my next purchase, which will be a hitch for a hard-to-fit application. They've already provided me the model number and price, and I'm confident it will be just right.
Jay
11/14/2005
I am more than satisfied with your quick response in getting the order done handling and shipping Thank you I'm very impressed with your company
Randy
11/14/2005
Thanks for the shipment notification. You guys are TERRIFIC! Best regards, Robert
Robert
11/14/2005
Wow, I ordered it on Wed and it came in on Fri. Quick service!
Dennis
11/12/2005
This is the second hitch I ordered this year. Your service is second to none. I would recommend etrailer to anyone at any time. Thank you.
Richard
11/12/2005
I thought the service was great I ordered my hitch and received it 3 days later!! That is fast service!! I would buy from this company again.
Billie
11/11/2005
Your website is easy to go through to find what you want and the prices are reasonable. Items were shipped quickly and recieved in a couple of days after shipment.
Keith
11/11/2005
BRAVO ZULU ----received my order in less than 3 days--- and in good shape !! Found it hard to really believe what others were saying about you---but BEHOLD--it's true !! Thanks for the great service--now I'll have a piece of "humble pie".
Paul
11/11/2005
The best price I could find. Very fast shipment. But far more valuable than that was the excellent customer service! With 3 hitches to choose from, you patiently described the differences and even walked out to check stock. Then with an order late in the afternoon, still shipped it the same day! How often do you find the best price AND the best service... DEFINITELY would recommend to others.
Eric
11/10/2005
Great communication and quick to ship…
Rick
11/10/2005
Absolutely rockin service. The hitch was at my door last night. I installed it this am. Piece of cake. Will recommend you to all. Great service . Great product. Simple install. Took longer to find my tools than to install the hitch. Will be back for more.
Ben
11/9/2005
I am very pleased with eTrailer's personal customer service. I received emails confirming my order, confirming its availability, and confirming its shipment. Also, I was able to talk to a customer service person when I had to cancel a prior order and I received an email confirmation of the cancellation.
David
11/9/2005
etrailer was outstanding! Very speedy shipping and they kept me informed every step of the way! Highly recommended.
Dewey
11/9/2005
Excellent... could not say enough good things about this company. A pleasure to do business with. They are professionals.
John
11/9/2005
Ordered a hitch for my Xterra Friday afternoon and received it Tuesday at lunch. Took 30 minutes to install it, just like the instructions said. My new Valley hitch is exactly what I wanted...looks great. It was a pleasant experience ordering from etrailer.com. I will do it again.
Steve
11/9/2005
Service was great. Couldn't believe how quick the product was shipped.
Greg
11/8/2005
Wow that was fast! What a great company to purchase from, fast, friendly, what more could a customer want. Thanks Kim
Kim
11/8/2005
I could not be happier. I am very impressed with the way etrailer is run. The prices were competitive, the website was easy to use, confirmations were accurate and included photos, so there was no question what I ordered was what I wanted. I was most impressed when [..] sent email to state I had ordered a 2" hitch and a 1 1/4" cover, this was my mistake and would have resulted in returning merchandise, shipping cost, etc. The order was quickly corrected through customer service and was shipped hours later. So far this has been a perfect online experience. Nice job by everyone involved!
Paul
11/8/2005
Outstanding experience. Order handled promply and arrived on time. Would definately use your services again. Thanks
Billy
11/7/2005
Very good site, easy to use, easy access to information and very simple to find what you are looking for and place order. very pleased
Jerry
11/7/2005
The hitch was exactly what was specified, and fit the vehicle perfectly. Instructions were very easy to follow. Thanks
Jim
11/7/2005
Ordered a hitch for my 2005 Xterra on Tuesday & got it on Friday. Fast service & good prices. Beautiful combination. Thanks!
Jose
11/7/2005
Very fast shipping. great people to work with. Ordered on a Saturday item shipped on Monday. Keep up the good work!
Myron
11/7/2005
Thank you for the quick response and great service! Brad
Brad
11/6/2005
Ordered the hitch on Wednesday and it arrived Friday. Thanks very much. I called customer service for help with the wiring connector and got prompt assistance courteous assistance
Joseph
11/6/2005
Thanks. Trailer hitch is already on and all parts work great together! I sincerely appreciate your prompt professional service.
Scott B.
11/5/2005
I was impressed with the ease of locating a receiver hitch for my Toyota Tacoma. Check out was straigtforward. I am impressed that my order shipped in one day. I was even more impressed that I got a couple different email contact if I had a question during the order entry/shipping process.
Charles
11/4/2005
Quick easy service.
Antonio
11/3/2005
I cannot believe how fast I received my hitch thank so much
Murray
11/3/2005
Fastest service and best prices on what I needed. You won't be disapointed.
Richard
11/3/2005
I only made a small order (this was my first order from etrailer)...but I am very happy. The price was the best I found anywhere. I placed my order Monday evening, and it arrived Thursday at 3:30pm. The shipping was VERY reasonable. I will be shop here again, I'm sure. Thank you.
Thomas
11/3/2005
Thought it was great so far . It was fun tracking the progress of my package . I ordered my product two days ago , and it should be on my front porch when I get home tonight . Great job !
Greg
11/2/2005
I found what I needed very quickly. Shipping was as promised and the item arrived on time. Excellent service and reasonable prices.
Michael
11/2/2005
I thing your service is excellent. From the time I ordered my trailer hitch till it shipped was only 4 hours. Service couldn't couldn't be any better. Thank You Sharon
Sharon
11/2/2005
I ordered the hitch Sunday evening, received the hitch Tuesday, and installed it the same evening. Installation was easier than changing a tire! I am extremely impressed with your company, customer support, and order fulfillment. Your website is especially informative and easy to navigate. It had some very good pictures of the hitch mounted on my vehicle, which was the main reason I purchased it from Etrailer. I will recommend your company to all my friends. I will be buying a bike carrier next from you. Thanks again. Bill
Bill
11/1/2005
I first tried to order on competitive website (...), beginning on October 1st. The Drawtite hitch I wanted was on backorder. I switched to a Hidden Hitch, Ooops, also on backorder. Switched again to a Reese. They LOST that order, I reordered and guess what? Also on backorder. They never once followed through with a single promise made. One month later, no hitch. November 1st, 7:00 am. Ordered from etrailer.com. 7:05 am, received confirmation of received order. 8:00 am, rec'd email from a customer service rep that hitch was in stock and would ship within 24-48 hours. Noon (Same day) Received another email that the hitch had shipped! Are you kidding me? etrailer Rocks!
Don
11/1/2005
User friendly website. Easy to navigate. Ordering is simple and shipping is quick. Thanks etrailer.
Thomas
11/1/2005
One of the best sites ever- so very easy to shop and find the exact part (s) you need for your project. Good job!
Fred
10/31/2005
Amazing delivery time and easy-to-follow installation instructions. Makes me wish I had a second car that needed a trailer hitch. Thanks.
Hernan
10/31/2005
etrailer gets the high mark in knowing how to do e-biz! Order placed on Friday, at my door on Wed, a status note every step of the way, and a tracking link on the ship confirmation. Top notch. Would not hesitate to order from again. Kev
Kevin
10/31/2005
Prompt knowledgeable and courteous service. Product shipped on the same day.
Kevin
10/31/2005
You should be given a raise. Helpful, confident, knowlegable and courteous to boot. The only reason I purchased my hitch from etrailer.com was because you took extra effort to explain how I would just make it simple to install. Which I think is unlikely, but, only you took the time. Staple this to your boss. You rock. Lee
Lee
10/31/2005
I just installed my second hitch from etrailer. Both of them went on exactly as you said they would. You are a great company and provide a top grade product, excellant instruction and fantastic service. Thank you very much.
Steve
10/30/2005
I held judgement until I actually received the Gorilla Guard lock. You guys are pro's, well priced and very fast! I'll be back!
John
10/28/2005
Great so far... Great selection and informative site.
Julian
10/28/2005
Very pleased with service and products shipped. Prior to ordering questions were answered promptly and after ordering it was shipped the same day as ordered and e-mails with tracking information sent to me. Overall a good shopping experience. Regards, Richard
Richard F.
10/28/2005
Very fast service. Shipped out an hour after I ordered it.Thanks!!
Robert
10/28/2005
Quick shipping, excellent customer service. Although the wrong part was shipped, service reps kept in close contact and provided me quick resolvment to the problem.
Brian
10/27/2005
Unbelievable, I ordered a hitch adaptor on Monday and it was delivered on Wednesday. Now that is service.
Don
10/27/2005
Thanks; I am very happy with quick service and products that are as described in the catalog/listing. I am happy that I found your company, the positive attitude is reflected in not only your quality products, but outstanding service and on time delivery. Thanks:John
John
10/27/2005
That's fast service Guys!
Kevin
10/27/2005
WOW just like every one else saying , great speedy delivery , i ordered a 2" 10,000 pound rated ball at 10:30 tue and it was here on thursday when i got home from work. Etrailer is the only place i have see this I am looking at other things on the site and will be ordering them in the future. Thanks
Tony
10/27/2005
I'm impressed with your e-trailer business! You've got it going on!!!!! I received comfirmation on my order 30 minutes after I got off the phone with you, 10 minutes later a tracking number.....................wow!!!!!!!!!!!! I'm going to order a few more items today
Britt
10/26/2005
I think it is a good website and easy to find the parts. People were very helpful when I contacted them and I had no problem to exchange the replacement parts.
Trinh
10/26/2005
My business is in Hawaii. We on the islands have come to be accustomed to very high shipping rates and very slow delivery schedules. I have just received two separate orders from e-trailer within three business days and with no additional charges above USPS Priority Mail. KEEP UP THE GOOD WORK Aloha, Charlie
Charlie
10/25/2005
I'm very pleased with etrailer so far. I like the quick response and fast turn around,that's why I keep coming back.
Jeff
10/25/2005
You had the products I needed your cs person took great care of me. She even email the installation manual before I bought, so I can verify the hitch would fit. Give that girl a raise
Michael
10/24/2005
Shipment came much faster than I expected. Parts fit perfectly. Instructions from manufactuerers could have made an easy job easy if they had provided accurate information. Overall, a good excperience at a good price.
William
10/23/2005
Perfect!!! Just in time. The right stuff thank you so much!!!
Mauricio
10/21/2005
I would like to thank your company for the quick and professional manor in which my order was handled. I placed my order on Monday and received the hitch on Thursday of the same week. I will definitely recommend Etrailer to my friends and family as well as order more products in the very near future. The instructions were very accurate and the parts fit perfectly. Again just felt the need to tell you how I appreciate doing business with companies such as yours.
Blake
10/20/2005
So far ..so good. Let's see if you guys are "real". The telephone order process was great...a bright and energetic and helpful girl without some […] foreign accent cheerfully took my order. The communication has been excellent...I REALLLLLLLLY appreciate the e-mail communication..it's GREAT!
Mark
10/20/2005
Heard about you from a friend. I'm very impressed as to how fast my parts shipped. I was worried I wouldn't get them in time. I'm impressed. Thanks. Steven
Steven
10/18/2005
Wow. You guys have your act together! Thanks. Dean
Dean
10/17/2005
Customer service was excellent. Shipped the same day I ordered the items. Hitch was perfect for my mini-van. It looks like a factory installed hitch. I tried a Reece hitch from Walmart that you can customize for almost any vehicle. Dont bother. They want you to drill holes, attach spacers, etc. Etrailer produces a great product!!!
Kevin
10/17/2005
What an excellent company. I ordered a Trailer hitch/wiring kit and had the product in a few days. The installation of the hitch and wiring kit was a pleasure to install. I wont hesitate to use etrailer for my next trailer accessory purchase. Thank you
Corey
10/16/2005
Holy Shxx! Ordered the hitch at 5:30pm and it was rec'd the very next day. Packed very well with no damage. Awesome job! Hitch install easily with the instructions that were included. Thanks!
Matt
10/16/2005
A good price. I placed the order on 10/11/05 in the pm. The order wasn't processed until the 12th. The hitch arrived at my door on the 14th. Can't beat that. Thanks.
Joe
10/15/2005
I received the hitch and it was everything the description siad it was. I'm pleased with the product and the quick service. Thanks and be sure that I'll suggest your company to anyone looking for a hitch. Thanks, Ken
Ken
10/15/2005
Excellent service...."Speedy"..... Thank you very much.
Bob
10/14/2005
We got the order and all is fine, thank you, That's very good service!!!
Henry
10/14/2005
Service was outstanding. I ordered and had what I wanted in just a few days. Couldn't ask for better. Thank you.
Mat
10/13/2005
You guys are great. I order the item (trailer hitch) just the other day and It's here and easily installed. Great price, great service and just plain great. Scot
Scot
10/13/2005
Great prices and super fast ship, got my hitch in 3 days, installed it in 10 mins.. now Im ready to get the boat on the water.. look out fish
Sean
10/13/2005
Quick, easy and inexpensive compared to prices in my area.
Craig
10/12/2005
Great: Selection, price and Service! Actually had the hitch I needed, had the best price and FAST. Ordered it 10am Monday UPS Ground delivered it Wednesday.
Steve
10/12/2005
I think your page is awesome. I found everything I needed at a great price. Thanks.
Jake
10/11/2005
Fast shipping, easy tracking, Well made products
Robert
10/11/2005
I just wanted to say thank you for your quick response and shipping of my order. It's important in the trucking business to have access to certain items at the drop of a hat and you have meet my needs excellently. I look forward to doing business with you in the future.
Brian
10/10/2005
Second order for me. In stock, good descriptions, priced right, fast shipping, clear instructions. What more could you want??
Brian
10/10/2005
Great experience, fast and reliable.
Fulbio
10/10/2005
Thanks for your fast service!
James
10/10/2005
I had to tell you.... Thanks!! That was so fast =) Jeanine
Jeanine
10/10/2005
I wanted to thank you for the prompt service I recieved fom you. I purchased a hidden hitch for my 05 Pontiac Vibe. It fit perfect and took longer to get the wrench out then to install the hitch. Less then 5 min. I will pass your name on to anyone that asks me where I got my hitch. Thanks Again.
Mark
10/10/2005
GREAT!!! Thank you, my husband will be SOOOOOOOOOOo excited. This is a belated b-day present for him. He LOVES the stealers, and this will arrive just in time for football season!! Thank you!
Martha
10/10/2005
I had a great turnover experience with etrailer.com!! They shipped out the same day. Great Place, Steph
Steph
10/10/2005
Thank you very much. I appreciate the way that you do business and its been a pleasure dealing with your company.Everything I purchased has been perfect and I have given my friends your site so they can order items also. Thanks again
Lenny
10/7/2005
Most please experience using an internet site to purchase a product. I placed my order on Monday and had the product on Thursday. Great turn time!!! To put the icing on the cake, I called locally for the same part number which was significantly more than what etrailer offered for a price. To put in perspective, I was able to purchase the receiver hitch(same exact model), T-electrical connector, and pay for shipping from etrailer for less than what I could purchase just the receiver hitch alone locally. GREAT EXPERIENCE and I would definitely buy from them again. I never had to contact them as they kept me fully informed as to the status of my order. THANKS!
Tom
10/7/2005
Great price, excellent quality, terific communication. Fast Fast delivery. This is the place to order!!!
Michael
10/6/2005
I have ordered several times and everything has been wonderful. Only once did I have a problem, which was my mistake and etrailer.com fixed it no questions or hassel and without shipping hold-ups! When it says it will be there, it is there if not even early, which is unheard of! This company really makes hitch/accessory shopping super easy - and fun!
Dennis
10/5/2005
Great experience. Needed 4 wheel bearing kits. Ordered on Monday--had them in my hands Thursday. No local dealer could get them for me in TWO weeks (or more--you know how that goes). First ratr service and communication. Will do business here again. Thanks guys.
Richard
10/5/2005
WOW! Ordered it Monday, got it Wednesday, who could ask for better than that?
Rose
10/5/2005
The right parts delivered quickly and at a great price. What more can you say!
Frank
10/4/2005
Couldn't believe that there was a hitch for a Pontiac Vibe! Great job.
Mark
10/4/2005
In these days of customer "no service" I am usually disapointed when doing business with people I don't know. It was refreshing doing business with you. I'm impressed!
Randy
10/4/2005
The experience was very easy and my product shipped the same day!! Thank you.
Traci
10/4/2005
I just wanted to let you know that I have received my order, and to thank you for your prompt processing and the nice emails,which kept me posted every step of the way! Great job! Harmonie
Harmonie
10/3/2005
I was very impressed by your customer service and the efficiency of your operation. Love the fact you make every effort to ship the same day as the order is placed. Quality of the parts seems to be excellent and install insructions are great - very happy with your site and would use again. thanks! Kyle
Kyle
10/3/2005
Thanks for your quick service.
Shad
10/3/2005
these folks fill and ship my orders WAY too quickly. i suspect their management is: 1) a slave driver 2) forcing employees to drink excessive amounts of strong coffee 3) spiking their drinking water with performance-enhancing drugs.
Jim
9/30/2005
WOW that is fantastic, amazing that it has shipped so fast. Thanks
Juan
9/30/2005
The ordering phase went well. The response was quick. We'll see how long and what kind of condition the merchandise is in when it gets here. So far it has been a very pleasant shopping experience.
Marv
9/30/2005
I just received the hitch that I ordered only 3 days ago. It fits perfectly and installation was a breeze and Etrailer had the best price around!
John
9/29/2005
I am very pleased with the high level of service that etrailer.com delivered. The hich that I ordered was discontinued and they went out of thier way to make sure that I got what I needed as soon as humanly possible. I would most definitely use etrailer again and I would even recommend them to anyone.
Andrew
9/28/2005
I waited 6 weeks for delivery from […]. I called etrailer and 4 days later I had items I needed for work purposes . Thanks for REAL customer service Dave
Dave
9/28/2005
Very good experience. Timely updates on shipping status
Harvey
9/28/2005
Excellent service and fast delivery
Leland
9/28/2005
I would recommend etrailer.com I found what I needed easily on the web page and the order arrived in good condition and on time.
Philip
9/28/2005
I received products today... great looking items and fantastic service! thank you, Greg
Greg
9/27/2005
Wow...First of all, ETrailer was the only place that I could find the specific type of bike rack I needed. Second...ETrailer's price for the rack was very reasonable. Third...the rack was shipped out on the same day as purchased and much to my surprise will arrive well before a impromptu weekend trip. This is my second purchase from Etrailer and once again I am not disappointed!
Jay
9/27/2005
My second hitch order from etrailer - I can't believe how smooth and effecient their process runs. Ordered at 3:00 - shipped at 5:00 - the same day! Wow! Thanks etrailer for exceptional service and communication. You will always have my business.
Jimmy
9/27/2005
Received the item purchased as advertised. It was shipped quick, professionaly packaged. I will definately shop with etrailer.com again. Excellent work!
Ken
9/27/2005
Correct Item and Super Fast Service can't ask for more than that. Thanks
Bernie
9/26/2005
Could not believe how quickly the item was shipped. Great to deal with.
Jerry
9/26/2005
I like the fact that the next day my order was shipped by noon time. That is a big deal for me. I hate when sites take a few days to ship my order.
Kimberly
9/26/2005
I am very pleased with etrailer. They had a good selection, good prices, and they processed and sent my order fast. I know I am going to be back to etrailer in the future!
Mike
9/26/2005
I am impressed with the way my order has been shipped. It is fast.
Hamit
9/24/2005
THANKS! Ordered my hitch Thursday morning and received it 36 hours later, WOW! This is my 2nd hitch purchased from e-trailer. I've been really happy with the quality and ease of installation of the first one and I'm sure this one will be the same! Great Job! Thanks, Gordon
Gordon
9/23/2005
26 hours from order to delivery!! WOW !! Incredible Speed & Communication !! Ordered Tuesday @ o7:21,Shipped @ 10:48 & Delivered to my door Wednesday @ 12:00 WOW !! Life doesn't get any better than this !! A+ all the way :)
Sue
9/23/2005
Fantastic. My items were on back order, which of course is not Etrailer's fault. They tracked it down and sent a personalized email once the items had shipped. BRAVO!
Tim
9/23/2005
Part was the right one and it arrived in a reasonable time. Also, price was competitive. All-in-all it was a good experience.
Charles
9/22/2005
Everyone that bought before me was right! I got my rack in time for my next days off and putting it together was fast too. And I'm a grandma!! Thank you for being fast and honest! You beat anyone in my town hands down!
Patricia
9/22/2005
got my order today. good service ... put that right on back of that buick.. fits good.. took me a little longer . but not bad for a 70 year old guy .. that rides ATV s.. many thanks. Charles
Charles
9/21/2005
I had trouble with the order I placed, I sent a message to customer service and received several fast and courteous answers. Problem solved, Thanks.
Chris
9/21/2005
My order arrived correctly and on time. Very easy to use this site and the tracking feature worked perfectly. Thanks!
Clay
9/21/2005
Very reliable delivery. Package arrived in perfect condition, on time. Superb speed in e-mailing order and tracking information as soon as I placed my order. The bike rack is great, by the way, much easier to use than conventional racks.
Shelley
9/21/2005
I am very happy with my purchase. The item was fit my car exactly, the instructions were simple and specific for my car. The hitch arrived quickly and was well packaged. I can't say enough, I'm so pleased I found this website and decided to purchase here.
Darlene
9/20/2005
I've never used your site before this and had only heard about it on some internet forums. I have to say I was very impressed by your prices and very prompt shipping. Living in Vermont we do not have a ton of choices around for automotive specialty parts. One new chain that is sprouting up is Advanced […]. After going there twice and each time being told that they do not make a trailer light adapter for 2005 Nissan Frontier trucks I ordered from your site. I placed my order on Sunday the 18th at night and received an order confirmation first thing at 8:00 the next morning and to my surprise a confirmation of shipping by noon the very same day. Probably the best experience I've had purchasing off the web in seven years. Thanks Again. David
David
9/20/2005
Hitch was shipped very quickly! Outstanding service! I installed my new hitch on my Mercedes E320 in about an hour.
Shawn
9/20/2005
This is my second order and I am pleasantly surprised by your complete web pages and your fast shipping. Will order again! Terry
Terry
9/20/2005
Your service was great, prices very competitive. Quality of parts excellent. Thanks for making this a very enjoyable purchase.
Michael
9/19/2005
I'm in shock! I received my order twenty-four and a half hours after I ordered it! That's with regular UPS shipping. You guys are great!
Robert
9/17/2005
Excellent service, good products, good price and delivered on time. Highly recommended for those who are looking for the best.
Alex
9/16/2005
I found exactly what i was looking for, and etrailer saved me over $40.00 by showing me the exact part I needed & not alot of stuff I didnt need.
Drew
9/16/2005
The service that you receive from so many businesses these days leaves a lot to be desired. What a pleasant experience it is to do business with a company that ships its orders promply . Just wanted to let you know that the hitch fit perfectly, the instructions were easy to follow and that I am very pleased with the hitch and the service that I received. Again many thanks, Jack
Jack
9/16/2005
etrailer is one of the best online shopping experiences I have had easy installation and exactly the products I needed HIGHLY RECOMMEND!!
Mark P
9/15/2005
Hi I ordered a hitch from your co. last week for my old toyota toad received it yesterday and installed it today. Very nice product, looks very substantial as a hitch. It amazes me that the hitch fits so well, like it was made for a 16 yr. old toyota. It is fun to buy something that meets your expectations without a lot of problems. thank you for a good product. Jerry
Jerry
9/14/2005
The shipping was very fast, well packaged. Direction were very clear and installation went very smooth, thanks so much!!!
Pat
9/14/2005
A great experience. The hitch was real easy to install and came with clear instructions. I will recommend E-Trailer.com to all my friends. Rick
Rick
9/14/2005
Quick and efficient with lots of choices. What more could you ask for.
Tony
9/14/2005
Shipped in less than 12 hours! That's what I call service.
Andy
9/13/2005
Can not wait to receive your product I searched all around the internet looking for a tow hitch for my ride and found your site the most convenient, you had the hitch and you even specified which wiring harness I would need for an easy installation. The price plus shipping was perfect.......Thank you
Christopher
9/13/2005
The website was laid out nicely. I was impressed with what I had to choose from. The next time I need some more trailer wiring, I will shop there again!
Joseph
9/13/2005
Excellent customer service, low price and quick delivery. Thank you for a all around great experience.
Fabian
9/12/2005
I was surprise at how fast this order was processed. I was thinking about buying locally to save shipping cost. But this company is so competitive it was a no brainer. Excellent Service and price. Thank You
Randy
9/12/2005
Excellent service, exactly what every online transaction should be like. I knew the current status of the order every step of the way and the complete order arrived right on schedule. Keep up the great work.
Raymond
9/12/2005
I would like to express my surprise on how easy it was to install the Hidden Hitch on my car. I think the only reason it took the full 30 minutes was that my neighbor from across the street came over to see what I was doing. This was by far the easiest installation I have ever come across. Everything fit perfectly. Bravo E-Trailer!
Michael
9/11/2005
My buying experience with etrailer.com was a very pleasant one. good quality and fast delivery. Thanks
Richard
9/10/2005
Recieve items in super fast time, no damage, exactly what I ordered. Will order again. Thanks, John
John
9/9/2005
Great web site, easy to navigate, prices competitive. I called with a question, and the adviser actually called Toyota to ask them their opinion on use of a particular hitch. And then she called me back with the response within a half-hour! Ordering on the web was fast, and the info on the web for each product included detail pictures and descriptions - no surprises. Processing and shipment of the order took place in hours, and I got e-mails of status at every step. Now I just have to wait for UPS delivery!
Russell
9/9/2005
Nice trailer hitch, looks great, better then the one i cancelled. Service was good, & people very helpful, prices good also, I'd recommend you to anyone. Thanks
Chaz
9/8/2005
Ordering my second hitch, great the first time with super communication and timely delivery. Looking forward to receiving this one the same way!
Kevin
9/8/2005
Very happy with the rapid execution and accuracy of the order.
Pete
9/8/2005
Very nice to do business with, fast shipping. Thank You, Bill
Bill
9/7/2005
Great service ...again - Many thanks - George
George
9/7/2005
Simply amazing! I placed the order on Labor Day (a long holiday weekend)made mistake so sent an email to correct, received notice first thing Tuesday that the order would be corrected and received other emails stating the order had processed and shipped. It is now Wednesday morning (7am). I just tracked the order and according to UPS I will receive it later today! That is customer service. Thanks. Great job!!!
Jeff
9/7/2005
Totally professional, fast and handled without having to wait. Best part was I ordered on Labor Day and the parts will be delivered on thursday. NOW THAT'S SERVICE
Larry
9/7/2005
I ordered a hitch and installed it in less than 30 minutes.Very good fit......I highly recommend.
Bill
9/6/2005
The Valley hitch I ordered for my MDX fit perfectly. I especially liked the fact that the hitch was packed in a box, since the UPS guys are pretty rough with bulky items. Highly recommend Etrailer & Valley hitch.
JD
9/6/2005
Very fast shipping! And I was very happy that they provided instructions for installation!
Larry
9/6/2005
Wow! That's what I call customer service! Thanks again.
Lee
9/6/2005
Wow, That's pretty impressive order fulfillment considering the product type and the make/model it is being installed on. So far so good. Mike
Mike
9/6/2005
Order shipped quickly, installed exactly as expected, very good experience. Will order again from etrailer.com Thanks.
Peter
9/6/2005
WOW! I saved about $100.00 and it only took about 20 minutes for me to install myself. Great product and simple, easy to read instructions. I will order a hitch for my wife's car now that i know how easy etrailer.com makes it!
Kenneth
9/5/2005
It has been great doing business with you. From the time I placed the order, you kept me informed of the progress. Fast, friendly, honest service and a great product, what more could I ask for! If I would have read the instructions FIRST, the installation would have been smoother. I still finished the job within the time listed for this hitch. I hope to do business with you again. Thanks, Marvin
Marvin
9/5/2005
Went great, got all of the parts on time and everything installed like a snap.
Ted
9/5/2005
Just wanted to thank you for fast service and installation instructions that were easy to follow. Great product. I bought a hitch for a 1995 Honda Odyssey. It took me longer than the predicted 50 minutes to instally, largely because my drill bit was rather worn. But there was never any doubt about the outcome, and it fit just right. I will buy from you again without hesitation.
Bill
9/3/2005
Quick service. Great product. Will use again next time.
Dale
9/3/2005
HOLY CRAP, thanks alot that is the fastest I have ever seen anything shipped ever! I will be buying from you guys again! Thanks
Shane
9/3/2005
This is my second trailer hitch purchase from etrailer and I could not say nothing but they are a great place and the cheapest I have seen. Everything you need is right here and easy to install. I am no mechanic by far, buy was able to install both hitches that were purchased in about 30 minutes. Brian
Brian
9/2/2005
etrailer is an excellent site to order items from. I would recommend them to anyone. They offered great delivery, which I just received it and installed my hitch in like no time.
Edwin
9/2/2005
Fantastic service....ordered and received in less than 4 days with minimul shipping costs. Great directions for installations, too!
Mike
9/1/2005
WOW I can't believe how fast this was processed and delivered. THANKS!
Dave
8/31/2005
I recieved the hitch much faster than expected. It took me about 1/2 an hour to install it and it whent in very smooth, exactly the way the directions instructed. Hopefully the tow will go just as smooth. Thanks etrailer.
David
8/31/2005
Super Quick to ship. Great product and easy install. The entire experience was first rate. thnx.
Greg
8/31/2005
Great service, fast shipping, and great product. I plan on doing business with etrailer again.
Mike
8/31/2005
Wow......impressed. We ordered the bike rack late Thursday night and recieved it Monday.What a pleasant suprise. Thank you.
Donald
8/29/2005
Very good website and very good sevice!
Drew
8/29/2005
Needed help with a new boat and trailer and appropriate hardware to properly connect them to my 4Runner. Customer Service provided the answers I needed...I had no clue as to what is required for a tandem trailer with electric brakes hauling 5000#. Have made several purchases for additional goodies and have been extremely satisfied with every transaction. Merchandise was shipped promptly and well packaged for safe delivery. I highly recommend this company to anyone who wishes to deal with a top notch organization and seeks quality merchandise. Too often the cybernet can produce ugly business experiences. Not so when dealing with eTrailer.com. Great job folks...I shall return for all my trailering needs, rest assured. Thanks, Henry
Henry
8/29/2005
You guys (girls) at E-Trailer are the best!!
Mark
8/29/2005
Just wanted to let you know that I received the hitch and have it installed on my car. Thanks for the speedy shipping. Mike
Mike
8/29/2005
etrailer.com had the lowest priced hitches that I could find on the Net. Shipping costs were also very, very low for such a large item. I ordered the items on Wednesday, and received them on Friday. Great communication, quick service, and low prices.
Robert
8/29/2005
Outstanding service on this order and previous order. Already referred family and friends to the website for a pain free experience on obtaining your products and service. Thank you for the excellent service and expedition of my order(s).
Brett
8/28/2005
I now have put Hidden Hitches on both vehicles with pasrts from eTrailer. I have also reccomended you guys to two friends who have ordered from you as well. I'll keep telling my friends about the quick turn around on orders and great customer service. Keep up the good work.
David
8/28/2005
Etrailer provided me with excellent customer service and very fast shipping. I also really like their web site compared to the others. Their web site is very easy to surf and it enables you to quickly find what you are looking for. And, there is no need to shop around and compare prices! All of their prices are very competative. Thanks e-Trailer
Sean
8/28/2005
I got the item and installed it already. It made a big difference. Thanks for the fast shipping. David
David
8/27/2005
The brake shoes were shipped quickly and they were delivered on the day the tracking said they would. They were very good quality and fit great. I am very happy with your service. Thanks, Steve
Steve
8/27/2005
The items were shipped quickly and arrived the day the tracking said they would. The quality was excellent and they fit great. Thanks for the great service.
Steven
8/27/2005
WOW That was fast! When I ordered I figured it might ship out Friday if you had it in; never expexted a 'Your order has shipped!' email yesterday. Thank you. John
John
8/26/2005
Wow, that is great! The local truck accessory shop and trailer shops could not get this part for at least 2-3 weeks! The truck shop had ordered a shank just like this one, and received a "substitute" that was totally unacceptable! By ordering through eTrailer, I will have it in plenty of time for my Labor Day outing! Thanks again!
Rany
8/26/2005
A couple months ago, I ordered a hitch & bike rack for my new 2005 Saturn VUE. Everything about the order was fast and easy. When my father bought a 2006 VUE, he wanted the same hitch, but it was not listed on the site. I contacted customer service and quickly received a response informing me that they were waiting for details on the new model. The next day I had another email saying it was available, less than an hour later, my order was placed and I had a "shipped" email. Outstanding service!
Raymond
8/26/2005
I am very happy with the good service and prompt delivery. I could track my good over the internet and know exactly when it will arrive.
Albert
8/25/2005
Easy shopping, fast shipment, would purchase from etrailer.com anytime... they had the product I needed at a great price.
George
8/25/2005
Very personal service just like I was the only one doing business with the company. Fast turn around,right price. I will do business again when the chance presents itself.
William
8/25/2005
You Guys are GREAT! Excellent Service, FAST and Accurate - GOOD JOB! Thank You! Kevin & Anita
Anita
8/24/2005
The website was easy to use - I easily found the proper equipment for my car. The package shipped quickly, arrived within a couple of days of my order, and was quite easy to install. Overall, I was extremely pleased with my experience in dealing with etrailer.com!
Justin
8/24/2005
This is the second hitch that I have ordered for etrailer and they are true to their word. The installation of both hitches, Rav4 and KIA Sportage, went like clockwork. I have also order a bike carrier from etrailer. All items were as advertized, functioned just as stated, no disappointments at all. All items arrived within 3 to 4 days. I recomment etrailer to everyone.
Rock
8/24/2005
Good lord above. Super fast order turnaround from eTrailer made my head spin. OK, not to be too dramatic...but I'm truly impressed with the speed of their service and the excellent communication from these guys. First time buyer from them, too, for what that's worth.
Dylan
8/23/2005
What a great company to do business with. Have ordered several items and never a bit of trouble. I tell everyone about etrailer.com
Jay
8/23/2005
The wiring kit was delivered, 3 business days after ordering. It was very well packaged, an indication of the extra effort etrailer goes to to ensure produce delivery intact.
Paul
8/23/2005
Your site was easy to navigate.The part for my year and model was easy to locate.It took all of 5 minutes! Great. Thanks Bob
Robert
8/23/2005
I received the order yesterday and they were exactly what I needed. I will certainly order form you again.
Tony
8/23/2005
I was quoted by a couple of different places in town that it would cost 500+ dollars to install a hitch on my stow and go van because you had to take the exhaust down along with other parts. etrailer.com showed me a money saving alternative. The hitch and wiring was less than $200 and I installed myself in a very short time. No parts needed removed, no drilling, no hassle. The valley hitch looks great and fits great.
Jim
8/22/2005
I got it just before the weekend and the install went OK. It was a pleasure ordering the hitch from you guys. Thanx Ric
Ric
8/22/2005
We received our trailer on Thursday. Thank you for your quick action.
Mark
8/21/2005
Great business! Quick shipping, friendly customer service, unbeatable prices. What more can you ask for? Thanks
Nick
8/21/2005
best service on the internet
Joe
8/20/2005
Great shopping experience. Easy to order and fast shipping.
Angela
8/19/2005
I have been overseas for a long time and never got an order so fast. Thanks! Brady
Brady
8/19/2005
I am impressed that etrailer has shipped the items that I ordered the very same day I placed the order. Etrailer has a great selection at a good value. Thanks.
Bruce
8/19/2005
My second order and both shipped same day I urdered, got them fast and saved me over thirty bucks each rather than buying hitches from local dealer. :-)
Dick
8/19/2005
This is my second order from etrailer. the on line catalog is very easy to use. and most of all the shipping is fantasmagorical. (best on the net) thanks and keep up the good work regards jerry
Jerry
8/19/2005
Outstanding customer service! I ordered my hitch on Tuesday and it was delievered this afternoon in a well packed box. Your company is the standard others are measured against. Keep up the good work.
Kevin
8/19/2005
You folks are awesome! I got a call to let me know that my hitch had to be ordered. I had an explanation about the possible shipping times as a result. However, you have exceeded yoiur own estimates and my expectations even on that. I ordered my hitch on a Monday and chose second day shipping. Even with the ordering you had to do, I have my hitch on Friday of the same week. Excellent service folks!! If I ever need to come back or refer someone, I will definitely remember you!!
Ron
8/19/2005
I dont have a lot of camper towing experience. It was swerving all over the place at 50mph. I spent some time on your website and found a lot of helpful information. The problem ended up being the tongue was too high. I ordered a drop hitch, received it quickly, put it on and now my camper tows straight as an arrow at all speeds up to 70mph which is as fast as I want to go. THANK YOU for all your help, your fantastic website, great products, and superior shipping time. I really appreciate it and will be back. I will also pass the word on to anyone needing your items. Sincerely, Ted
Ted
8/19/2005
I am very pleased with the receiver hitch I ordered. I am very pleased with the price I paid. I am even more pleased with the service. I ordered the hitch on Sunday, it shipped on Monday, and I got it on Wednesday. That is first rate service. I am very impressed and pleased. Keep up the good work. You will definitely get referrals from me. Bryan
Bryan
8/18/2005
Excellent, excellent service. Ordered the part on Saturday and received it on Wednesday. Thanks
Donald
8/18/2005
Shopping for what I needed was easy. The items arrived when promised. Installation was a snap! I'm very pleased. Thanks etrailer!
Kevin
8/18/2005
I located eTrailer through word of mouth. I purchased a hitch very similar to the factory hitch, but a third of the price.
JR
8/17/2005
The wiring kit was delivered, 3 business days after ordering. It was very well packaged, an indication of the extra effort etrailer goes to to ensure produce delivery intact.
Paul
8/17/2005
Great customer service. Questions that I had were answered promptly.
William
8/17/2005
I will certainly refer anyone looking for a hitch receiver to etrailer.com... The prices were excellent...The customer service representatives kept me updated on the progress of my shipment via email and my hitch receiver arrived quicker than I originally expected.
Bob
8/16/2005
Thanks, I canceled an order yesterday from one of your competitors as it wasn't shipped four days after I ordered it.
Mike
8/16/2005
I did not stay on hold when I called with a question. The line was answered quickly and a very courteous and knowledgeable person took my call. The answers to my questions came as quickly. I ended up completing my order on the telephone. I believe you will find their prices and service excellent.
Robert
8/16/2005
I will first say Best price's anywhere, second you get more for your money, and 3rd fast shipping. I have placed orders for a jeep tj front hitch "got that", front winch plate with the solid shank "got that" , and the quick connects that are to be arriving in a couple of days, and they shipped out yesturday. keep up the good work. I am def. going to be a loyal customer here. thank you
Robert
8/16/2005
Great prices and the on-line ordering process was terrific.
Tim
8/16/2005
My hitch was received in 2 days and bolted right up to the car. Looks and works great - - thanks for a great product and great service.
Don
8/15/2005
Great people to deal with. My order came faster, then then I had expected. I would buy from etrailer.com again. and may do so soon!
Gary
8/15/2005
Wow , excellent commuincation and fast shipping !!
Maria
8/15/2005
Thank you for your service, you were of great help. A recognition for "Superior Customer Service".
Maurico
8/15/2005
Everything arrived, as scheduled, on August 11th. I'm rolling out this Thursday to take our daughter back to college, hauling a trailer full of "stuff". Thanks to etrailer.com, the haul is the least of my worries. - Stuart
Stuart
8/15/2005
etrailer.com was great to do business with. Quick to respond and shipped on the first business day. etrailer has been added to my favorites!
Tony
8/15/2005
Product was shipped/received quickly and was just what I ordered. It was also $100 less than what I could buy it for locally.
Ken
8/13/2005
I ordered a class III hitch for my Ford Explorer on Tuesday morning and received an e-mail a few hours later that saying that my order had shipped!!The UPS driver arrived at my house in CT on Friday afternoon (standard shipping)!! I just finished installing and gave it a test run!! Amazing service... Great price... One of the best online stores!! Great job etrailer!! Rich
Rich
8/13/2005
Great experience! It was shipped out the same day I ordered it and was able to track the delivery. Will shop from here again..
Tommy
8/13/2005
Thanks for the speedy service. You guys are great!
Bob
8/11/2005
Hey Etrailer I thought your site was very easy to use as well as be educational. It saved me money also.I would use your site again and have alredy recommended it to my friends. Keep up the good work.
Charlie
8/11/2005
I ordered by calling the 800 number and the young lady was very helpful. What she did not know she found out. Very good service.
Christopher
8/11/2005
I have ordered many items from the internet and I have to say that this was the best experience I have ever had. I ordered the Platypus cargo carrier on a Friday afternoon and I received it on Monday afternoon and I had it shipped regular freight! I am very impressed with your company and I will definitely be buying from you again. Thanks!
David
8/11/2005
Fast shipper, Quality product, Will purchase from you again. THANKS
Gerald
8/11/2005
As always, the delivery was quick and the product was as advertised. Etrailer is my first stop when looking for trailer hitches and accessories.
Leonard
8/11/2005
Great service, corteous and helpful staff, fast processing of orders, and overall, a pleasure to deal with etrailer!
Miguel
8/11/2005
Excellent web site!!!! Very clear and concise. I found what i was looking for instantly and have added etrailer to my bookmarks. Thanks again. Ross
Ross
8/11/2005
Very pleased overall. Ordering online was simple and your customer service was quick and helpful.
Chad
8/10/2005
I just wanted to let you know that I purchased a hitch from you and it is great!! Installation took a little bit only because of my access holes. But other than that the hidden hitch, is really hidden! Also the kit for the brakes lights were awesome. Easy and fast! You guys know your stuff!! Thanks Ed
Ed
8/10/2005
I was very pleased with the service I received. Prices were good, shipping was cheap. I received timely feedback on the status of my order and would use your site again when I need a hitch!
Greg
8/10/2005
Very, very fast service. Ordered hitch on Monday and delivered on Wed in Minnesota with no special delivery. Not yet installed but instructions seem pretty self-explanatory. A++ for service. Thanks.
Hugh
8/10/2005
The hitch arrived in good shape and fits well, Thank you
Joe
8/10/2005
I received the parts. Thank you! I've bought two hitches from you recently because your prices are unbeatable; I have also recommended etrailer to several friends in the market for trailers/hitches. I appreciate your responsiveness. John
John
8/10/2005
I ordered brake parts for my 1974 Terry with my fingers crossed that they would fit. The parts arrived quickly, bolted right up and I am ready to go. Great service!
Stan
8/10/2005
I couldn't believe that shipping was so fast, My order was very easy to make. All of the items purchased were right the first time. etrailor.com will be my future shopping stop on all the things I need for my truck.
Steve
8/10/2005
Great products at a good price. The web site is easy to use. The purchaser gets good feedback on the order/shipping process, with good tracking. But, the biggest advantage is the great customer support. A highly recommended web store.
Tom
8/10/2005
The trailer hitch receiver and other parts arrived. I was very pleased with the amount of communication I received. I received a confirmation of my order and an email when the order shipped on the same day. I saved a lot of money doing business with etrailer, because even with the shipping I would have paid more going through any of my local dealers. Thanks, and I would be happy to recommend others to your site.
Dan
8/9/2005
Ordered Sunday night, arrived Tuesday! Great service.
Greg
8/9/2005
So far I am impressed
Robert
8/9/2005
etrailer was very easy doing business with and provided prompt answers to questions prior to my purchase. The actual on line ordering, order confirmation and tracking system made tracking the package a snap. My order arrived exactly when it was scheduled to and I would highly recommend doing business with etrailer. Regards, Merrill
Merrill
8/8/2005
I think etrailer has the best selection, quality and service over every other auto accessory store on the internet i've found. My truck looks great thanks to you . thank you etrailer.com
Rey
8/8/2005
I received my trailer hitch about 3 days after it was ordered and it fit perfectly! Before I purchased it on line, I sis check out local venders first, as I usually like to keep my business local, but after trying several parts outlets and a couple of dealerships, I turned to the internet and found etrailer.com. I have to admit that they had the best and simplest website for ordering a trailer hitch and I am very satisfied! Thanks etrailer.com
Steve
8/8/2005
Thank You for the fast shipping Everything fit as ordered it just bolted on and looks Great Thanks William
William
8/7/2005
Hitch arrived when promised. Thanks.
Larry
8/6/2005
Very well informed about products and extremly fast delivery time!!!! ordered on tuesday afternoon and delivered wed afternoon W O W!!!
Dennis
8/5/2005
Thanks for the super fast shipping! And THANKS to […] in your install division for calling me back and walking me through the installation!!!
Jeff
8/5/2005
Thank You very much,the girl who took my call was great at customer service! There a very few good people in customer service,she was great.
Corinne
8/4/2005
Pleasant experience , website easy to use , communication good , product availablity good
Darlene
8/4/2005
2nd hitch from e.trailer and the service has been great both times. I wish more companies operated in this manner. Good job!
John
8/4/2005
I Just Installed My Hitch Today. Instructions were simple and easy. Product arived at my door before it could even be tracked online. Will look forward to doing business again with etrailer.com
Andy
8/3/2005
Thanks again. Man you all are fast. That's what I'm talking about :-) Carlos
Carlos
8/3/2005
I ordered a Draw-Tite Class I Sport Frame Receiver Hitch and wiring harness for my 97 Honda Accord on August 1, and it was at my door on August 3! Installed in just over an hour with no problems. etrailer has outstanding service! I can't recommend them enough.
Dave
8/3/2005
Good price and super fast shipment....Will I buy again from etrailer....you bet. Dewey
Dewey
8/3/2005
You guys are top notch! Joel
Joel
8/3/2005
My "brand new" 2005 Kia Sportage had "no" aftermarket parts available except on "etrailer.com". I purchased a 2" trailer hitch,available no where else,& installed it in a snap. Very satisfied with price,quality & shipping cost. A++
John
8/3/2005
This it the third time I have ordered from etrailer and each time I have been very happy with both the product as well as the time it took to reach me
Mark
8/3/2005
Your CS staff is god-like. Unfortunately, I'm already a Christian or I'd probably erect an alter to worship you! Thanks! Robert
Robert
8/3/2005
I am amazed how quickly my hitch arrived. I ordered it less than a day ago and it already arrived. This was my second purchase from your company and I continue to be impressed. Keep up the good work! Ron
Ron
8/3/2005
All received and is now installed. Thanks for the great service
Bartley
8/2/2005
I have a 2005 Chevy Equinox. I looked everywhere for a wiring harness that simply "plugged" into my vehicle's ready-made adapter. I even tried to purchase one through my dealer where I bought the vehicle. To no avail. I was told that General Motors does not offer a wiring adapter, that I would have to "hard-wire" the trailer wiring into my electrical system. But after stumbling upon the etrailer website, it only took about a minute to find the wiring that I needed. Thanks E-trailer!!
Darrin
8/2/2005
I checked out local outlets for a hitch and then went on the internet. At first I just could not find what I really wanted until I found your site. It is extremely well done and then when I called, […] was very efficient and imagine my suprise at receving notification of having placed the order almost immediately by email.Very efficient. Thank you.
John
8/2/2005
The first thing I have to say was that I received the mirrors fast! I wasn't expecting them so soon. The installation was as easy as described and they worked great. This is my second order from them and the hitch lock came quickly and worked great also. No complaints here.
Jose
8/2/2005
Thank you for the "very fast" delivery time. I have already installed this product on my truck, and loaded my bike on it. The Boss carrier works, looks, and operates fantastically. I will make future purchases from this company. Thank you again, Ted
Ted
8/2/2005
This was one of the easiest and most convenient ways to order and receive my wiring package for my new trailer hitch. My local stores could not find the right item to order in (and it would have probably taken longer anyways!). This arrived in just over a week for a great price and it included excellent instructions for me to install myself. Thanks.
Tod
8/2/2005
I was pleased with the complete install instructions that gave me no doubt that I could install the hitch myself. I was impressed with the wide selection and the ease in looking up the correct for my car.
Bill
8/1/2005
Excellent first experience! I have yet to recieve the items I ordered, but your pictoral confirmation of what I ordered is wonderful! Every now and then, I click on the pictoral e-mail, just to see what I bought. Your communication is top notch as well. Today I got a third e-mail sice I purchased the items, letting me know they are on the way. So, I took another peek at the pictoral e-mail once again, for no other reason but to see them again! Thanks, Brent
Brent
8/1/2005
Great price. Quick response. Prompt shipping. 100% satisfied.
Henry
8/1/2005
A really quality experience. Easy selection, competitive prices, quick shipping and professional looking installation
Lou
8/1/2005
Awesome experience! I ordered a class III hitch and within 24 hours it showed up on my driveway. Great customer service/follow-up, excellent quality product, very easy to install - I installed it myself within 20-25 minutes. Highly recommended. I wish all the online companies have customer service model like "etrailer.com"! You are the best!
Sujit
8/1/2005
service great product superior thanks steve
Steve
7/31/2005
Excellent! SO glad I found this site where I got exactly what I needed in a speedy manner. It works great, looks great, and is simple to us. That, and the lowest price around! Thanks!
Cindy
7/30/2005
I got my order and everything was great. Thanks Eddie
Eddie
7/29/2005
Outstanding!!! Excellent communication via email, competitive prices, and speedy delivery! What more could you ask for? Thanks etrailer.com!
Joseph
7/29/2005
Received all in good order, thanks for your speedy reply I will be doing business with your company for any of my accessories that I need in the future. Again thanks, Satisfied Customer Patrick
Patrick
7/29/2005
The web site is one of the best I've used. Shipping was immediate, quick, and reasonable priced. I did have a problem with installation, but etrailer made it right in the end - a very responsible company to work with! I recommend them highly.
Steve
7/29/2005
Fantastic! Easy, fast, and reasonably priced. We just purchased a vacation home and our family needed a hitch for our Caravan to haul bicycles back and forth. I spent a lot of time researching hitches on-line, and finally came across etrailer.com There site was easy to access, and easy to understand. With no prior knowledge about hitches, and thanks to the website, I felt confident enough to make a decision about the type of hitch I required based on my needs. I placed the order the next day and within an hour I recieved email notices telling me my order had been received, filled, and sent to the warehouse for delivery. It's not here yet, but I know it's en route thanks to the UPS tracking information. If I ever need a hitch or any other vehicle accessory, I will be back.
Frank
7/28/2005
Ordered my trailer hitch Monday morning. Received it on Wednesday via UPS ground. Installed it Thursday morning in less than 30 minutes. How much better can it get? Thanks for the great service.
Jim
7/28/2005
I`m very pleased with ETRAILER ! Your prices are great & you had the parts in stock. Also my order was sent out & recieved in a very timley fashion. Thank You
Keith
7/28/2005
I think that etrailer is really great. Everytime I've used them, they came thru with what I've been looking for. I want to say thank you etrailer.
Mark
7/28/2005
My transction was perfectly satisfactory. The product ( bike rack) was exactly as advertised and arrived in less than a week. I have no complaints and would shop here again.
Robert
7/28/2005
I just wanted to write and inform you that I received my hitch and accessories. Installation of the hitch and installation was VERY easy. I installed it myself with a little muscle from my wife :-) and 5 year old daughter. It was a positive experience AND you saved me $400 in the process. My Hyundai dealer would have charged around $600 for their hitch kit and installation, but I only paid $193 through you! Thanks for the great product, great price, and quick delivery. Way to go! Best regards, Ryan
Ryan
7/28/2005
You guys are amazing. I phoned my order to you late Monday afternoon and it arrived first thing on Wednesday morning at my place of work. Talk about great customer service! Keep up the great work! Sincerely, Tom
Tom
7/28/2005
Outstanding price and service. I was pushing the envelope when I ordered 5 days prior to a planned departure, but all arrived faster that I could have ever expected. I had everything I needed and all installed prior to leaving! I was kept informed throughout the process and the online UPS tracking was accurate down to the minute. I will be back!
Charles
7/27/2005
I was told by a local trailer shop that it would cost 125.00 to install a 4 wire trailer plug. They showed me the exact item I saw on e trailer. The guy said it takes 2 hours to find & install the plugs in my trunk area. Thanks to e trailer it cost me $30.00 & 15 mins of my time with the simple directions they sent me. Also, I bought a trailer ball for 6.99 from e trailer the shop wanted 18.99 for the same exact ball. E Trailer makes it so easy to research,purchase & install. WILL PURCHASE AGAIN & AGAIN I already sent you web address to all of my 400 co-workers......
Johnny
7/27/2005
I had a problem because it appeared the Bike rack I purchased was going to be delivered late and we were getting ready for vacation. I contacted the polite staff of etrailer and they assisted in assuring it would arrive on time I just used the website to track the package and UPS has it set to deliver right when I need it. Thanks Guys
Joseph
7/27/2005
I just wanted to say thanks. The hitch was competitively priced, promptly shipped and accurately described on the website. I installed a front Class III hitch on my Chevy Tahoe without complication. Thanks
Ken
7/27/2005
Great service! From selection of a bike rack in catalog on a Monday morning at 10:04, confirmation received at 10:19am, notice to ship at 11:28am, notice did ship at 6:13pm, all on same day. Pittsburgh, PA delivery on morning of Wednesday, same week, in good condition.
Ralph
7/27/2005
I have made two purchases with etrailer over the past year and they were both positive experiences. Etrailer makes it easy to order and track items. Their customer service is top notch.
Thomas
7/27/2005
I placed the order and within 3 hours I received an email to tell me the hitch was in the mail. I received it 4 days later as promised. I priced the hitch locally and was told it would be almost twice as much. If you want a great hitch, at a great price and want it fast.....you'll never find a better place than etrailer.com
Alaina
7/26/2005
Wow, you guys are good!!!!
Donnie
7/26/2005
You are fabulous! Thank you so much. Jo Ann
Jo Ann
7/26/2005
Outstanding experience. Shipped the same day I ordered the products. Competitive prices and really great customer service.
Lou
7/26/2005
Very nice compamy to buy from, Prices better than other web sites and very professional. Good communication.
Allan
7/25/2005
Delivered quickly. I had a full machine shop and 4 friends standing by...Not sure why, Hitch went one without a hitch. The beer didn't even get warm. The local trailer hitch sales shop wouldn't even talk to me, said they were too busy and it would take 3-4 hours for installation. Great service, great hitch, and best of all, my wife likes it. Thanks. Dic
Dic
7/25/2005
Great service, Great price, Quick delivery...I had the hitch installed and wired in less than two hours...Thank you very much!
Chris
7/22/2005
very fast service. I was able to overnight my part, got it the next day and had it installed. Thank you for your prompt and informative service.
Chris
7/22/2005
Order placed 7-21-05 about 9:00am, Was delevered to Mt. Erie, Il. by UPS at 9:00am 7-22-05. Order was filled exactly as ordered with instructions, Thank You for the prompt, fast service. WOW, Chuck.
Chuck
7/22/2005
Awsome company. I made my order on wednesday about 4 p.m and recieved it within 24 hours. Awsome I would highly recomend your company and already have started. Keep it up
Daniel
7/22/2005
Very, Very pleased. The hitch fit perfectly as promised. The order was sent and received promptly. Thank you for your help!
David
7/22/2005
What a great experience. Exactly what e-commerce should be!
John
7/22/2005
I goofed & ordered the incorrect wiring adapter. I called customer service to make sure I orderd the correct one & within 2 hours of my call, the proper adapter had been shipped! Isn't America great!! A pleasure doing business with you! Rod Kite
Rod
7/22/2005
Thank you guys once again for the great customer service you guy provide again and again. Thank you once more.
Rogelio
7/22/2005
I have ordered several items from etrailer this year, and every transaction has been simple, and fast, and the communication has been great.
Bob
7/21/2005
I'm VERY IMPRESSED! This was the ONLY hitch site I found that offered a wiring harness made for my truck with a description of where the factory plug was on my truck. Wiring became a 5 minute job. The other sites offered a generic harness for 5 times the price. The hitch was what I wanted & at the best price I found. E-mail updates and delivery could not have been better. Installation time for wiring & hitch was 45 minutes.
Bob
7/21/2005
My shipment was in two packages and UPS failed to track and deliver one of them. With etrailer's dilligent efforts they got UPS to find and deliver the missing package within four hours! Now, that's the kind of service that will keep me coming back! Thanks, Bobby!
Bobby
7/21/2005
Fast shipment. Easy install!
Brian
7/21/2005
This site is the best. They have averything I needed to equip my 2005 Explorer to tow my new camper. I had less than 1 week to do it and they shipped the new hitch, wireing adapters, and ball when they said they would and UPS was right on time. This is the first place I will go for ANY towing needs. Thank you E-Trialer. Matt
Matt
7/21/2005
The part that I ordered was exactly what I needed and the shipping was extremely fast. Thanks for a smooth transaction. I highly recommend etrailer!
Chuck
7/20/2005
First I ordered from […].com. Two weeks later I called looking for my order. It had not even been sent and was on back order. They never sent a message telling me this and I cancelled it. I got yours (a better hitch anyway) in less than a week. Live and learn.
Mark
7/20/2005
Wow, I'm impressed with these folks, I ordered my stuff today and they were in stock and now they've been shipped to me. I will definitely shop with these folks again for my trailer/hitch needs. BTW, they are also have the best price around and believe me, I have been looking for about a week before I went back and ordered with them. Roland
Roland
7/20/2005
Great service and products. They were very helpful with picking the correct product, and tracking was very easy. The Hidden Hitch took me 4hrs instead of the 1hr quoted by Hidden Hitch, but there's always some problem. 2 thumbs up. Thank you ETRAILER.COM™
Charlie
7/19/2005
ETRAILER.com is the place to go if you need a hard to find Trailer Package!!!!
Jamie
7/19/2005
On-line catalog and information clear any easy to follow. Tried to purchase item from major trailer outlets in Wichita, Topeka, and Olathe, none had item in stock. Special order time 5 days to 2 weeks if at all. Thanks etrailer!!!
John
7/19/2005
Thanks For the quick service and response I do enjoy doing buisness this way once again thanks MIKE
Mike
7/19/2005
Thanks a bunch! Fast service! Hitch shipped just hours after I ordered It. Fit perfectly! Saved $85 over buying the same hitch at my local Draw-tite dealer. Regards, Ray
Ray
7/19/2005
Wow! That was fast! Thank you - we really appreciate it. Larry & Roberta
Roberta
7/19/2005
Fast and easy. No problems at all.
Shane
7/19/2005
Great service and fast delivery. Product was shipped out the same day I ordered it. Even shipping it ground I had it in a couple days. Shopping and buying thru etrailer was a great experience. thanks
Daryl
7/18/2005
I recently order a new Class III hitch and wiring harness for my wife's 2004 Jeep Liberty and wanted to, once again, commend etrailer.com on the timely service/shipping and the accuracy of your web-based assistance in selecting the correct products and models. The hitch, harness, and shipping cost $200 and the install took me less than 50 minutes. The local Jeep dealer wanted close to $300 for the parts and $85 per hour for labor. Thanks again for you assistance and I really appreciate saving money through your expertise. Sincerely, Mike
Mike
7/18/2005
GREAT JOB! I just wanted to comment that [you] did an outstanding job helping me, along with everyone I spoke with on the phone. I do almost all of my purchases on-line; and this was by far, the best. A+++. Thank you all, and God bless
Robert
7/18/2005
I have done bussiness with (ETRAILER) now two times. There company made it easy for me to find the product I wanted. There service was excellent. My "FIRST" order was shipped the same day I ordered it. I received it (two days) sooner then I plained on getting it. The secound time I ordered it on sunday and it was sent out early monday morning. There prices are very reasonable and there service is excellent.
Victor
7/18/2005
I would definitely recommend you !!! Thanks
Dennis
7/17/2005
FOR THE SECOND TIME - I have easily ordered a hitch from e-trailer with affordable pricing, shipping, and super fast delivery! When the directions say 30 minutes to install it's the truth! Thanks e-trailer
Dennis
7/16/2005
I ordered some items around 3:15pm EST on Thursday. I get an email (with tracking no.) at 4:49pm saying the stuff has shipped. I just checked the status today, Friday,2:58pm, and the items have already arrived at my local UPS terminal. I'll have my order Monday. Unbelievable service! They have me as a customer in the future.
Mike
7/15/2005
I was able to get the exact hitch for my vehicle with the easy to use search feature your company provides. The delivery time was very good. I would recommend you guys to anyone. Pat
Pat
7/15/2005
etrailer.com was great. Our order was deliverd ahead of schedule and fit the Mini-van great. Thanks etrailer.com for all of your help!
Matthew
7/14/2005
Just took about 5 min. to install a T-one wiring harness on my wife's Subaru. You made the job a breese just as you said. I will be sharing your web site with my friends and you will hear from me again, thank you
Jim
7/13/2005
Thank You and you Guys are Awesome! I have dealt with so many companies online, and I can tell you from personal experience, you guys Rock! I have never had such good follow up and timely response! Either you guys are really slow over there, or your company is just hitting the ball out of the park! Man, I think it is the second! Thank you and pass this on up through the chain! John
John
7/13/2005
That was quick...thanks!
Marty
7/13/2005
Excellent, quick service. Thanks
Michael
7/13/2005
I was very pleased with your website, and how easy it was to get the proper hitch for my van. Shipping was very quick, and I appreciate the customer service emails I received. Thank you.
Shana
7/13/2005
Excellent service, thanks. I will buy from you again if I need anything. Thomas
Thomas
7/13/2005
Why track it? It's already here. Thanks, Tim
Tim
7/13/2005
Got what I ordered when it was due. no problems.
Tom
7/13/2005
You are one of a few companies that has outstanding service. I am very satisfied. Delivery is very fast. Thanks Charles P.S. This is my 2nd order
Charles
7/12/2005
Already contacted Curt Mfg. regarding the perfect product! I'm glad to see someone spent the time to make things right for once. Not only was it the perfect product, but the overall experience could not have been better. Etrailer followed through on everything in a very quick manor. Not only that, but shipping was considerably cheaper since it has several shipping locations. Thanks again. Chris
Chris
7/12/2005
Great service! I really liked the feedback from different individuals as my order was processed. By keeping me in the loop I knew what was happening to my order and it really personalized the buying experience.
Michael
7/12/2005
Got my stuff in a couple of days (UPS) and it fit just right. (easy) Thank's for the great and fast service.
Joe
7/11/2005
My order was processed and shipped very quickly. I had my hitch and wiring harness 3 days later. Terrific experience. Thanks etrailer.
Lynn
7/10/2005
***AWESOME***Got my hitch! *very* fast shipping. I appreciate it very much. Got it installed today...no problem. Thanks again. You will be highly recommended. Mark
Mark
7/9/2005
Fast shipment, courteous service, great packing, and the right price. What more could anyone ask for. Thanks guys!
Charles
7/8/2005
lickety split!! great service from the lady on the phone too, will keep you in mind for future needs. thanks again charles
Charles
7/8/2005
Awesome! Great hitch and other parts, customer service, and I got it all quickly!
Charlie
7/8/2005
So far this has been a really easy process. We could have used it this weekend, but as we say here in MT, "I sorta got a late start". You folks are great and we thank you for being such a class act!!!!
Elizabeth
7/8/2005
I could not have been more impressed. I placed the orger at 1:15 on a Friday and by 2:00 I got an e-mail thet it had been shipped. The hitch showed up right on time. What a great way to run a business. Thank you...and I'll be back and recommend you to everyone…
Ken
7/8/2005
Received the hitch and wiring adapter I ordered from you. Just wanted to write and thank you for a very pleasant buying experience. I installed the hitch in less than 30 minutes in my garage. The wiring adapter was a snap to hook up. Thanks again for your prompt and courteous service. Mike
Mike
7/8/2005
Just wanted to tell you what an good job you did. I ordered my hitch monday and it arrived on thursday. The hitch fit my jeep perfect and the wiring harness was so easy to install, everything was first rate. The entire job took about 15 mins. to install. Thank You.
Rod
7/8/2005
I would just like to compliment you for having someone like {…} on your staff. He was great! Courteous, polite and professional. I will definately be back ordering from you for future needs!!! Stan
Stan
7/8/2005
Thanks! My order arrived today in good condition, exactly what I needed !!! Jim
James
7/7/2005
Good pricing.
Julius
7/7/2005
Easy process, quick response and quick processing. I hope the installation of the hitch mount is as easy at the ordering process.
Mike
7/7/2005
Order recieved today. New trailer hitch was installed and it works great!! Thanks for your help. Mike
Mike
7/7/2005
Excellent transaction. etrailer had what I needed, confirmed the transaction right away, shipped right away. Class IV hitch received when needed, on time, installed with total ease. Will definately do business again with etrailer in the future. Thanks for providing a great service etrailer!
Steve
7/7/2005
Receiver was perfect. Item was exactly what I wanted, and lower price than I found anywhere else. Super fast shipping and an awesome deal. Looking forward to doing business again.
Blair
7/6/2005
Loved the service! Fast shipping and kept me informed during the entire process!! Thanks, Brian
Brian
7/6/2005
It was a pleasure doing business with ETrailer. The web-site was straight-forward and easy to use. When something came up and we needed to change our order delivery date we were able to handle the issue via email. ETrailer treated us well. Everything arrived as promised and in good condition. I look forward to doing business with ETrailer again in the future.
Edward
7/6/2005
So far, so good! I ordered the hitch and accessories LAST NIGHT and they were sent out THIS MORNING...with lots of communication from Etrailer.com.
George
7/6/2005
I just wanted to say thank you. I got the wiring harness very quickly and it works flawlessly. Nolan
Nolan
7/6/2005
I bought a hitch for my Lexus GX470 and probably saved about $500 over the Lexus cost of a hitch. I must admit it took more than 50 minutes which was given as time for an amateur. Directions were not real clear and didn't make sense until I started unbolting things. One bolt did not want to thread into the existing frame hole..that was the biggest hassle. Otherwise, it looks good and works fine, as I pulled my utility trailer with it.
Charles
7/5/2005
Great products! Fantastic pricing! Super fast shipping! Great shopping experience overall. Thanks for the excellent service.
Oscar
7/5/2005
etrailer is great! The part I ordered was just what I was looking for and etrailer was the only place anywhere on the internet I found it! Thanks!!!
John
7/4/2005
OUTSTANDING service! I placed an order on 6/28. I immediately notified that the order was received. Shortly thereafter that the order was confirmed and within a couple of hours I was notified that the order was shipped with instructions on how to track the order. My order arrived on 7/1 via UPS. It was well packaged and in perfect condition. A great shopping experience--keep up the good work. (I have already had the opportunity to share my experience with two friends.)
Rob
7/4/2005
First rate service! Fast response time to emails! A++
Mark
7/3/2005
Thank you very much. You had the cheapest and best product.
Allen
7/2/2005
Outstanding order process. Kept me aware of every step of the process.
Greg
7/2/2005
I would like to (THANK YOU) for how (FAST) your COMPANY deliverd my HITCH. Your Web Site is easy to use. YOU ARE UPFRONT. ON WHEN YOU CAN DELIVER & HAVE VERY FAIR PRICES. YOU HAVE TOP QUALITY PRODUCTS. YOUR HITCH (I) PURCHASED WAS BUILD TWICE AS GOOD AS THE OTHER COMPANYS. I LOOKED AT. YOUR SERVICE WAS GREAT. I ORDERED THE THREE DAY SEVICE AND YOU GOT IT TO ME IN 24 HRS. THANK YOU VICTOR
Victor
7/2/2005
They shipped the parts out fast, and it went togther in the time they said it would.
Craig
7/1/2005
Hi Guys, UPS just dropped off my new hitch. It looks great. I'll get the time to mount it this weekend. It's something I've been wanting to get for some time. I ahopped very carefully, and you guys had the best price for the most stuff. I have some ideas for things I want to build in the future, so you will be hearing from me again. I am one very pleased customer. Thank you very much! Sincerely, Dave
Dave
7/1/2005
Received my spare tire mount yesterday, a day before I expected it. Thanks so much. Must leave on a trip tomorrow and having it early allowed me plenty of time to install it. Myron
Myron
7/1/2005
Thanks, already received the hitch...you guys are good.
Robert
7/1/2005
My experience with etrailer was great. I couldn't find the hitch anywhere and they were very helpful, prompt and great to deal with. I would recommend them to anyone. Thank you.
Claude
6/30/2005
I was very pleased with my purchase. It was delivered when they promised it would be delivered, and the hitch was very easy to install. The holes ligned up perfectly. Everything went smoothley. Would purchasse from etrailer again.
David
6/30/2005
I just received the last piece of the order. I will say that this was the simplest and most efficient experience that I have ever had purchasing automotive accessories. The product was shipped as promised and it arrived in excellent condition. Thank you
Erik
6/30/2005
I was pleasantly surprised with etrailer.com I order plently from the web and this is the 1st time I think I ever received a notification of shipment in a little over 2 hours!! Way to go guys!!
Mark
6/30/2005
I am a repeat shopper.
Will
6/30/2005
What a great experience! Finding the right hitch was easy and there were pictures of an installed hitch on my vehicle on the web site. Communications was excellent including tracking number. Fast shipping and it installed in less time than stated. Taping the small parts to the hitch was icing on the cake as the box arrived with a hole in it. Nothing lost or damaged. This is customer service at its best!
Bruce
6/29/2005
Oustanding delivery speed and a good price. I sound like a commercial! Thanks, Darren
Darren
6/29/2005
Thank you. You guys are the Best !!! Harry
Harry
6/29/2005
Very pleased with the promptness of filling my order and shipping it. Great communication via email. Highly recommend etrailer.com! Will be doing business with again!
Jeff
6/29/2005
Just Want to say that Ive ordered a hitch as well as bug deflector,Service was very good,Order was delivered on time the order was correct, Thank you ETrailer for all your efforts Keep up the good work Sincerely, John
John
6/29/2005
Super transaction, packed well, shipped FAST, recommend 100%, A+++++++ thanks!!!!
John
6/29/2005
Great personalized service! A+.
Rene
6/29/2005
YOUR SERVICE IS EXCELLENT THANKS SANDRA
Sandra
6/29/2005
Thank you very much for your prompt reply and shipment of the ballmount. I appreciate your great service. Thanks again, Shaun
Shaun
6/29/2005
Thank you very much. I have been very impressed with Etrailer's service. Just bought a trailer and first time ordering through you. Was using your web site to get technical info and found information very accurate. Thanks, Jeff
Jeff
6/28/2005
Just wanted to let you folks know how much I appreciate your service. I ordered a tough-to-find hitch and wiring harness for my '97 Rodeo on Saturday, and it showed up on Tuesday! The price for the hitch, harness and shipping was less than just the hitch alone from the local suppliers, and they couldn't get it in for over a week. I couldn't be happier. Thanks so much.
John
6/28/2005
I can hardly believe this service! I put my order in at 1 AM in the morning and before 10AM I have an email saying my order has shipped ! ! And not a partial shipment either. It is complete with a hitch, a wiring kit, a modulite and a lock. I waited over two weeks to end up not receiving these same items from the local nationally known rental company that lets yoU Haul all your stuff around in their trucks and trailers. I was trying to help the local economy by buying locally. I'll gladly order from E-Trailer.com in the future.
Kent
6/28/2005
THANK YOU VERY MUCH! You Guys Are Great!
Mark
6/28/2005
Just wanted say thank you for doing your job so well . I got my order (bike rack, hitch balls) in such a timly manner.
Michael
6/28/2005
Now I understand why I found so many positive testimonials from previous customers! I was probably naive to assume that once I placed my order it would be shipped the same day, but there you go - that's what my scheduling strategy called for. Consequently, I am very grateful that you were able to squeeze this in so that I would be able to complete the installation in time to use it over the holiday weekend. Thank you very much, and I regret any inconvenience this may have caused you or your staff. Russell
Russell
6/28/2005
I have already got my order (yesterday) and it appears to all be there per my request. I was shocked at how fast it arrived. I cannot thank you enough for such prompt handling and shipment. I'm not sure if customers share with you how they feel except when they are ticked off but it seemed worth at least a minute of my time to thank you and to let whomever owns and/or manages your business know that you are actually doing a job better than most would expect in the current poor quality and often "sloppy" market. Thank you for actually doing what you say rather than lay down false claims to gain a CURRENT customer. I'm tired and disgusted with most companies and their lazy ass underpaid employees (that was so you don't post my message-hahaha) whom are just laying around waiting for someone to hand 'em a check for minimal effort. Please pass this on to your ENTIRE "TEAM" and let them know that customers do care and we do appreciate proper handling and fast shipping...Now... you will have a lifetime customer. !!WELL DONE!!! PEACE Steven
Steve
6/28/2005
Quick, easy. Would use you guys again. Thanks.
David
6/27/2005
I just wanted to let you know what a great company you have there. I ordered a hitch for my Mitsubishi Endeavor and my purchase was flawless. Your web site was very easy to use and my order was shipped and received at my door in less than 3 days. I am a loyal customer from now on. Thank you and keep up the good work.
Eric
6/27/2005
You guys are great! Randy
Randy
6/27/2005
I placed my order about 1:00 a.m. and I was notified that it had shipped out at 10:00 a.m., on a Saturday no less. Impressive.
Philip
6/25/2005
Wow, Ordered, shipped and sent right to me all with e-mails every step of the way. Installed easy and am ready to tow in less then a few days. Wow.
Sean
6/25/2005
An excellent experience. Fast shipping, well-packed great product. Would definitely order from etrailer again.
Todd
6/25/2005
I'm impressed. SS hitch balls are hard to get in Canada. You delivered one to my post office box in Canada for a reasonable cost in just over a week! Great service from beginning to end. I would definitely order from etrailer again.
Ricard
6/24/2005
I was extremely pleased with my order. It was received quickly and I found it easy to install. Thanks for a quality product at a reasonable price!
Ron
6/24/2005
I had a very good experience. Thanks
Angel
6/23/2005
Quality items shipped super fast with UPS ground, recieved all 3 items with in 2 days of online purchase, will buy from again!
Jason
6/23/2005
Fast service, great communication, fast shipping! Trying to find a reason to buy another one! Thanks!
Terry
6/23/2005
I purchased Brake Cntrl 7 Way Deluxe Inst Kit, Brake Cntrler Odyssey 2-8 Brake, and a Brake Control Prodigy Adpater - Dodge . The last item plugs into the factory plug and provides a signal from the brake switch to the controller. This equipment is a joy to work with and easy to install. The delivery was fast. I'm a 62 year old, soon to be retired. Bonner
Bonner
6/22/2005
That was fast - Thanks!
Gerard
6/22/2005
Excellent service and price. Very quick shipment. I also rec'd a broken part (looked like it got crushed in shipping) which they replaced immediately! Super company - I highly recommend them.
Mark
6/22/2005
I am very impressed with your quick processing and delivery of my trailer hitch order. I placed the order on Friday. The order was shipped on Monday and I received it on Tuesday. I also found your prices to be the best on the net by at least $10.00 and your shipping costs were about half of what the other dealers charged.
Mark
6/22/2005
The etrailer.com experience was one of the best I have ever had. I buy most of my purchases on the internet and your site was great. From the search engine to the shipping confirmation, I felt well suported along every step. Thanks!
Mark
6/22/2005
Thanks for the incredibly prompt delivery of my hitch! Not only that, it fit perfectly and was easy to install. Wish you guys sold everything I need in life PERIOD!
Peter
6/22/2005
Thank you for a great fit. The shipment was right on time.
Richard
6/22/2005
Very informative on email, extremely fast shipping in well packed container. Very fine transaction. Thank you. Don
Don
6/21/2005
I love etrailer. Your selection is fantastic. I bought a trailer hitch last year and the price and product were good.
John
6/21/2005
Wanted to drop you a line saying what a great deal you gave me and I am going on vacation and needed the hitch to pull a trailer and was axpecting to have to work late one night as I ordered the hitch really late into the time frame I had and to my surprise you people saved the day when I arrived home and the hitch was allready here. Thank you for the super fast delivery. Rich and Linda
Linda
6/21/2005
Recieved my order , quick responce , pleasure doing bussiness with you THANKS
Richard
6/21/2005
I just wanted to let you know that you have a really great internet business. I'm really impressed with your website and I will recommend anyone I know to you.
Steve
6/21/2005
Thank you for FAST service
Steve
6/21/2005
Using website to order was very easy! Ordering was very simple and self-explanatory as the website guided me all along the way from start to finish! Shipping was extremely speedy! Materials were very well packaged and order was complete. Communication from etrailer.com to me was first rate throughout the entire processing and shipping of my order. The trailer hitch was much more solidly constructed than the photos on the website led me to believe it would be. The hitch came with very well thought out instuctions which made understanding the installation a breeze! The hitch was listed as a 3 out of ten for ease of installation with ten being the hardest, but I would have to rate it a 1 out of ten! Extremely easy to install on my 2001 Hyundai Elantra! The hardest part of installation was backing my car up onto the ramps I used to make crawling under the back of my car easier, and that only took about 10 seconds! Removing the 2 existing bolts from my Elantra frame took about 1 minute. Installing the trailer hitch took about 2 minutes, by myself with no assistance. I laid the hitch across my chest, lifted it into position with my left hand, attached the center bolt loosely through the car's tow ring on the trunk pan which held the hitch aloft in the proper position, then I attached the 2 bolts at the ends of the hitch into the 2 exsisting frame holes, tightened them, then returned to the center bolt at the tow ring location and finished tightening it. Total installation time from start to finish... less than 5 minutes!!! (I had set my alarm clock to wake 2 hours earlier than normal figuring I would need the extra time to fight with the installation, bandage all my skinned knuckles, clean off all the grease on my hands, etc., but 5 minutes after starting, I was on my way back to bed!) Great product, great price, great service! Happy happy, joy joy!!!
Tom
6/21/2005
So far so good.Excellent response to order & timely shipping. Tracking option is appreciated.
Frederick
6/20/2005
My experience with Etrailer has been positive. I screwed up ordering an incorrect part in connection with a larger order. They responded positively and will accept the part back and credit my with a full refund. They also assisted be in getting the correct part and shipping it quickly.
Mark
6/20/2005
I'm very impressed with the ease of this transaction. I own a 2005 subaru wrx and it was almost impossible to find a hitch for my car. Etrailer had one in stock and ready to go. Everything from the ordering to the customer sales reps i spoke with made this transaction very easy. thanks.
Sean
6/20/2005
I was very pleased with the efficiency of the buying and shipping process. The whole process took 5 d business days. I will referr all my family and friends. Thank you very much
George
6/18/2005
I just want to say how easy was for me to find what i was looking for, and i know i'll receive a good service. thanks j
Jorge
6/18/2005
It was a pleasure shopping on your site ,your site was well organize and easy to access , keep up the good work .
Lennox
6/18/2005
Excellent communication and followup on delayed shippment on item that was backordered from the factory. Thanks very much for the excellent service.
Walter
6/18/2005
Very good web site. Easy to place order. Kept me informed about my order. Order arrived in a timely manner and all the parts were there. Very good...and i will recommend etrailer to friends. Thank you very much. Bill
Bill
6/17/2005
The people at eTrainer are fast, friendly and efficient. They are simply the best! (and I am d*** hard to please) I needed a heavy-duty, quality hitch to attach a bike rack and I needed it in a hurry. I ordered it from eTrailer on Monday after work and it shipped the same day! The hitch arrived via UPS on Wednesday and I installed it in less than an hour. Thank you, thank you, thank you eTrailer. Dennis
Dennis
6/16/2005
Very happy with the level of service I have recieved. I ordered my hitch on Tuesday for close to $100 less than I could find it anywhere in town and it should be here by the end of the week. I ordered my wiring harness from another company on Monday and it still won't be in until Tuesday of next week!
Joby
6/16/2005
This is the third trailer hitch I have purchased and every experience has been just great You have some very helpful people working for you. Thanks for being so caring. Nick
Nick
6/16/2005
Great service>>>> order shipped with in hours of being ordered. will do more with this company thats for sure!!!!
Richard
6/16/2005
My reese hitch arrived in only 3 days in good condition. Took only 20 minutes to install by myself even,and fit just like promised. i am very satisfied and will reccomend your company to any I come in contack with needing trailer accessories. Thanks again for being what you say you are. Sincerely,James
James
6/15/2005
Will definitely buy from you guys again. Wonderful service and the price is right... Thanks…
Lucien
6/15/2005
I would recommend E-Trailer to everyone. This is my second purchase from them. Great prices and both times my order was shipped the same day I ordered them.
Rocky
6/15/2005
Great Service, Thanks! Shawn
Shawn
6/15/2005
Spent hours looking for a carrier locally. Went online to etrailer. Ordered Friday night. My order was confirmed to ship the same evening and received on Tuesday at 11:15 am all the way to Pittsburgh. High quality carrier and the service is remarkable. A truly professional company to do business with. Thank you!!I
Al
6/14/2005
Thank you! I received my order (Cargo Carrier Bag) yesterday. Thanks for the very prompt shipping. eTrailer's system and promptness is a model for others. Your attention to detail and customer communication is excellent. I am please with my order and can't wait to use it soon. Thanks again, Jan
Jan
6/14/2005
I think etrailer is great. I got a hitch and wiring kit. When I first saw it, I was sure it was wrong, but it was totally correct for my car.
Jeff
6/14/2005
We recieved the order in cood condition and would like to thank you for your kind service. Regards, Charles
Charles
6/13/2005
I received my hitch in two days and wanted to let you know I am very happy with your product and service. Thank You For Excellent Service Ron
Ron
6/13/2005
Easy shopping for the right parts. Fast shipping. Quality packing and products. Painless experiences except for loosing those rusty bolt to install everything!!
Stephen
6/13/2005
Recieved hitch as described the following day! Simple install, took 20 minutes. Great shipping prices. I saved a ton of $$!!
Jason
6/11/2005
It is a real pleasure to buy from a company that is so responsive to their customers' needs. I appreciate your outstanding service - especially helping me after the sale.
Bill
6/10/2005
Cheapest hitch buy 10% I could find. Delivered to my door in less the 3 days for $8. Excellent job e-trailer.com.
Dave
6/10/2005
Just a note to say Thanks for a great product... fit like a glove, and super fast on the shipping.... George
George
6/10/2005
Perfect! Thank you for outstanding service.
Ian
6/10/2005
I placed my order using a very easy to use hitch finder system that etrailer has online. Etrailer sent me a confomation e-mail that my order was recieved, another e-mail saying that the ordered hitch was in stock and would be shipped with in 24 to 48 hours and not even an hour later another e-mail saying my order was shipped. WOW! "A COMPANY THATS ON THE BALL" Thank you for the GREAT customer service. I will look forward to using etrailer in the future. Best regards, James
James
6/10/2005
Just wanted to drop a note to say that I am very pleased with expidited service, product as described and delivered on time. Now I know where to buy my towing parts and service. Thanks for doing a great job. Jim
Jim
6/10/2005
Ordered a hitch, wiring, and drawbar. Came within five days and every thing was great. Now I wish I would have ordered more.
John
6/10/2005
Thanks for your great service. Didn't expect to receive the trailer hitch that quick…
John
6/10/2005
Great prices, huge selection, easy ordering and super fast shipping!!!!
Michael
6/10/2005
Very prompt and efficient service!
Randall
6/10/2005
Um, holy crap! I received my order in less than 25 hours from when I ordered it. Thanks.
Randy
6/10/2005
Ordered afternoon 6/6 shipped same day and due for delivery in SC today 6/8 and doesn't get much better than that. Checked other trailer hitch sites and etrailer saved me forty two bucks, lady who took my order very nice so all things considered etrailer gets two thumbs up and five stars. Definitely recommend. The hitch arrived yesterday afternoon in good condition. Great service, good price so would definitely recommend you to friends. By the way, the young lady that took my phone order was very nice, personable, courteous and knowledgable. Good job folks and thanx much, Doc
Doc
6/9/2005
I highly recommend this service. On Sunday night, I ordered a Class I Hitch for my 1997 Subaru Impreza. By Wednesday afternoon, I had it installed and ready for use. I'm completely satisfied with my transactions with etrailer. I searched around and they definately had the best price. The product was shipped quickly, complete with adequate instructions and hardware, and met all of my expectations.
Gregory
6/9/2005
Great transaction, shipping time was great with a good price. Im totally satisfied, Thank You.
Jarrod
6/9/2005
I would like to thank you for your, fast and courtious service. Received adapter 2 days after order. Will be back for any future hitch parts. Thanks again Marlin
Marlin
6/9/2005
Ordered hitch on a Tuesday afternoon, hitch arrived Thursday morning !! Very impressive shipping time !!! Loking forward to installing hitch on the vehicle !!!
Michael
6/9/2005
What a great transaction. I found a hard to find hitch at a reasonable price, it was in stock and ready to ship. I recieved the hitch and connector in three days. Installation was a breeze and only took about an hour. Thanks for providing great service.
Mike
6/9/2005
Outstanding service! I placed an order on the night of 7 June and I had my item in the afternoon of 9 June. I paid extra for 3 day service but had it in a day and a half. My buying experience from etrailer was excellent all around.
Terrence
6/9/2005
Excellent. Well designed website. Easy to use. Good product inventory. I hope the parts are as easy to install as the purchase was to consummate.
Greg
6/8/2005
I looked everywhere local for a lite converter, found it at etrailer, and at a great price. thanks etrailer team.
Marlin
6/8/2005
The girl I talked to when I ordered my hitch was very pleasant and helpful. Thank you very much. Ray
Ray
6/8/2005
I ordered it on Monday and got my order on Tuesday Perfect!
Earnest
6/7/2005
Just what I ordered and it arrived earlier than I thought. Great work! Thanks.
Francis
6/7/2005
I'm a computer guy, not a car repair person and I have to say this was as easy as it gets. The only thing I didn't know before I ordered was that I needed to drill some holes in the car, but they are in the tire well of the mazda 6. This might matter if you're leasing, even then I can't imagine that they'd care that much. Couldn't be happier. Jesse
Jesse
6/7/2005
Dang! You guys are quick!
Michael
6/7/2005
Thx for the fast service. Pat
Pat
6/7/2005
Thank you so much for your fast service. We received our order today and very happy with the product. Thanks again. Ron
Ron
6/7/2005
Etrailer provides outstanding customer service and it is greatly appreciated. I will certainly recommend etrailer to my friends. Anthony
Anthony
6/6/2005
Thank you for the follow up! Now that's Customer Service!
Glenn
6/6/2005
Very pleased with the Custom towing mirror. In fact, I just ordered the matching passenger side mirror. Very fast service. Thank you!
Ken
6/6/2005
You guys don't waste any time...........thank you
Kenneth
6/6/2005
Great!!!! Had everything a person needs for trailering. Very fast transaction.. Would and will buy again Thanks etrailer.com
Randall
6/6/2005
Thanks for your fast and efficient service. Shipping on the same day it was ordered is awesome. THANKS!!!
Scotty
6/6/2005
This was my first time to the site and i was able to understand and order the part that i was looking for. They made it easy for a person to locate what was needed for my project. Thanks
Shane
6/6/2005
I had two places to order this part. The last time I ordered from you I remembered your prompt service, and I am very happy you have shipped on the same day I ordered. Thank you
Sterling
6/6/2005
Can't believe how fast I got the hitch for my van. Ordered it Wednesday, arrived on Thursday. Web site said 30 minutes to install. That is exactly how long it took, start to finish. Great price, fast shipping, very happy. Thank you, Paul
Paul
6/5/2005
Got my order on time as promised. Thanks good service!
Jeff
6/4/2005
Exactly what I needed and could not find them anywhere else! Great Price and good service and communication. Thanks etrailer! Larry
Larry
6/4/2005
I had a great experience with Etrailer. The pricing was competative and the service timely and accurate. I live in California's High Desert so being able to order a hitch with all the accessories at one time and have it all delivered to my door is a great help
Steve
6/4/2005
What GRRRRReatTTTT!!!! Service. I received the order the next day. As in overnight for only $4.99 shipping charge. Thanks, Wade
Wade
6/4/2005
I received this order yesterday. Thanks for the outstanding service. I appreciate it! Thanks, Alex
Alex
6/3/2005
Ordered after breakfast, shipped before lunch. How much better can it get!
Andre
6/3/2005
Ordered a cargo carrier on a Tuesday and it arrived at my door on Thursday...and I did'nt even request any special shipping. It's refreshing to see a company so truly service-minded!
Bruce
6/3/2005
Excellent to deal with. The order was processed and shipped immediately. I should have the product by Monday!!!
David
6/3/2005
Sure was an easy way to get all the parts I never could find together at other local places. Prices with shipping were better than buying local again and it all arrived in just a few days with regular shipping so this is the place to go as far as I'm concerned. Oh, and the communication was exceptional.
David
6/3/2005
Thank you very much. I appreciate your time and effort. It was a pleasure doing business with you and your company.--- Gary
Gary
6/3/2005
Thank you for your prompt attention to my order. Steven
Steven
6/3/2005
Got it today. Incredible quality, excellent.
Thomas
6/3/2005
Great service, fast & Painless....I must admit I only stumbled upon your site, but will never forget it now...Thanks, Doug
Doug
6/2/2005
Got my hitch for my 2005 hyundai sante fe in speedy and fast delivery time, good job etrailer.com. The draw-tite hitch I bought bolted up in a perfect fit. You have me as a loyal customer when it comes to buying towing products in the market place. Thanks again for the great service you gave me. Jeff
Jeff
6/2/2005
Hi, I just wanted to let you know how pleased I am with service. Everything came packed nicely, on time, great value. Sincerely,Jim
Jim
6/2/2005
The customer service for this company is impeccable. We received an e-mail that our order was received, another when it was processed and another when it actually shipped. The order was placed on Tuesday and is scheduled to be delivered already on Friday. Thanks!!! We appreciate the excellent customer service!
John
6/2/2005
Your web site is easy to find items. To place an order was easy and in tracking the order, it will be delivered today. Great job.
LaVerne
6/2/2005
I've got it 5 minutes ago, thank you for the excellent service! Yevgeniy.
Yevgeniy
6/2/2005
My shopping experience with etrailer was excellent. The product was shipped the very same day it was ordered. It was well packed and exactly as expected. I would definitly recommend etrailer to others. Thanks! Blaine
Blaine
6/1/2005
Easy to find accessories for my car at a reasonable price. Thanks!
Greg
6/1/2005
Thank you for your service and help you guy's are great and very professional Installation was easy and simple with the instructions you sent. I will always recommend E-Trailer to all my friends and family. Thanks, James
James
6/1/2005
etrailer have good items and every thing i need thanks jeff.
Jeff
6/1/2005
Thank you, so much... I wish all companies set themselves to the standards that your company has exhibited from ease of ordering, to a nearly instant confirmation email, and quick employee contact. It definitely makes a difference. Thanks again!
Kyle
6/1/2005
Wow! Thanks ... that was very fast! Appreciate the quick turn-around! Zach
Zach
6/1/2005
I was very pleased, ordered at 3:40 and it was shipped within 2 hours on that same day. Also the price was over 30 dollars less than other web sites, Great Job!
Dirk
5/31/2005
Even though it was a holiday weekend, I'm pleased to see how fast the order was processed and shipped. Gives me and should show other customers that you care!!!!
Eddie
5/31/2005
THANK YOU THANK YOU THANK YOU. We needed to get this bike rack in time to leave for vacation this Friday. Thanks again! Your company is the BEST! Mike
Mike
5/31/2005
Well done. No problems with obtaining item. Delivered on time. I called to clarify what would be included and got an immediate (and accurate) answer. Would use again. Thanks.
Tom
5/31/2005
Very good experience. Ordered online with no problems. Hitch and wiring came much earlier that I expected. It was easily tracked, too. Will order again soon.
Scott
5/30/2005
I just wanted to let you know how much I appreciate the quick reponse and shipping of my order, as well as the quality product. Thanks to all, Jeff
Jeff
5/29/2005
Shipment was great and prompt. Everything arrived with no problems.
David
5/28/2005
Excellent service! Order was correct and shipped fast. One small part was broken during shipping but they replaced it the same day and shipped First class Mail. I would definatly use them again.
Ken
5/28/2005
I placed an order late on a Tuesday night and by 8:20 the next morning they sent a confirmation that everything was in stock. An hour and a half later they sent an email saying that it shipped. Two days later UPS dropped it off and it was shipped ground to Minnesota. That is amazing service. Very good communication, fast shipping, and good packaging. When you ship a big metal object like a trailer hitch you can expect the box to suffer some damage by the shippers. When it arrived, there was a hole punched in the box. Etrailer taped all of the small parts to the hitch in such a way that nothing was lost or damaged. I ripped the small bags containing parts trying to get the tape off but that is a small price to pay to prevent parts from getting lost. Way to go etrailer! I give you my highest recommendation and will refer you to my friends.
Larry
5/28/2005
Got the package in time for the holiday. I thought the bike rack was a bit expensive when I ordered, but after the fact was very pleased with the quality for the price. Thanks for the great service. Lew
Lew
5/28/2005
I recieved the my hitch in record speed (Overnight). I took the old one off and put the new one on in less than an hour. Thanks
Mark
5/28/2005
Very fast shipping, easy to search website, and great tech service. I highly recommend this company for anyone needing any type to trailering equipment.
Martin
5/28/2005
I ordered a custom made hitch for my new Ford 500 from you. I could not get it from Ford Motor Corp. because they told me it was not available yet, but you had it in stock. It only took three days to get it from you. I took it to my Ford dealer and they installed it in less than thirty minutes. The mechanic told me that it was the easiest one he had ever installed because there were no holes to drill. Everything was custom fit. Thanks for the fast and easy service. Bobby
Bobby
5/27/2005
Great prices. Easy to navigate website. Extremely prompt shipping.
Brent
5/27/2005
I recieved my hitch. I will install it on monday. Thank you for the fast delivery. Derek
Derek
5/27/2005
Fast and good service. Nice to have business with You Guys. Prices are low!
Mindaugas
5/27/2005
We ordered an item on Tuesday, May 24th; imagine our surprise when it arrived this afternoon, just two days later. Also, the product is of the highest quality. Thank you very much! This is our first order but you can be sure it will not be the last. Carl
Carl Jr
5/26/2005
Ordered a cargo carrier for the back of my suv. etrailer said it would take 7 days to get. I needed for the weekend to start my vacation , e mailed them and asked to get it before weekend. To my surprise it arrived on Thursday thanks
Chris
5/26/2005
WOW fast I ordered wednsday 1PM it's on the truck thurs morning. Thanks this will make our trip to Vermont even better.
Gary
5/26/2005
Perfect! As usual, you guys pulled through perfectly! Thanks so much!
Grant
5/26/2005
Hey guys, just received by new 3-ball chrome hitch in the mail. WOWWW> I was expecting a lightweight setup but what I received did not justice. You guys sure provided a superior product. Thought I might get myself a hernia from all that triple chrome solid steel. Believe me when I say you sure got a customer for life now. And for the price unbelievably reasonable. Keep up the good work everyone at etrailer deserves a big attaboy from me. Al Again many thanks
Jay
5/26/2005
I would like for you to know that you have a great product, the shipping was very fast and item was in excellent. condition. thanks.
Ronnie
5/26/2005
E-Trailer has the best prices and the most user friendly website. A pleasure doing business with them!!!!!!!
Scott
5/26/2005
Thank you. That is great service. Dave
Dave
5/25/2005
Great prices and fast shipping, I saved ove 150.00 on one part, based on the same part from my Chevy dealer
Gary
5/25/2005
One of the best internet order experiences I have had. Excellent service, quick delivery, and big savings on my total cost. Great Job! I'll be placing my second order soon.
Howard
5/25/2005
I am impressed!! Fastest response of any company I have ever dealt with on the net.
Frank
5/24/2005
Very good plased order within 2hours had tracking# was all ready for shipment. Thanks Frank
Frank
5/24/2005
Easy to use and complete web site. Quick turn around with the order
Gordie
5/24/2005
The best company I've ever dealt with. Order shipped within 50 minutes. Thats almost unheard of!
Mike
5/24/2005
You guys ROCK! THANKS! Chuck
Chuck
5/23/2005
Great product, excellent service.
Felix
5/23/2005
Service and products could not be any better. Thanks alot, Ken
Ken
5/23/2005
This is the 2nd time I have shopped at etrailer.com and I've been very satisfied both times. Shopping here is a pleasant experience!
Wallace
5/23/2005
I would just like to thank you for handling my order as fast as you did. I had my hitch in three days and I already have it installed. Many, many thanks. James
James
5/22/2005
THE BEST
Bob
5/21/2005
Shipping was very fast. Great Service
Jean-Frantois
5/21/2005
My hitch for my Honda Pilot was delivered to my door in four days, and it took less than an hour to install hitch and wiring by myself. All for about $200(the Honda dealer wanted over $800). Thanks-Pete
Pete
5/21/2005
This is my second experience with etrailer and I am impressed. Great service , concern, help, response, It renews my faith in AM business. Thanks
Warren
5/21/2005
After experiencing the worst service imaginable at a local [xxxxx] business, I decided to see if there were any user friendly trailer web sites. Etrailer.com is awesome! Easy to navigate web pages - I found my wiring harness in seconds. Thanks etrailer.com!
Ernest
5/20/2005
GREAT COMPANY .... SUPER FAST SHIPPING REALLY IMPRESSED!!!!
Eva
5/20/2005
Thank you for the very fast shipping. I will be buying a 5th wheel hitch from you. Thanks again. Gene
Gene
5/20/2005
Thank you for your courteous customer service.
Jeff
5/20/2005
Great service. Great product. Great price. Installation was simple but not easy to do alone. Bolt holes in frame were rusty and tough to thread. Need someone to hold the hitch as you get the bolts started.
Karl
5/20/2005
U folks are the BEST!!!! Thank you.
Marshall
5/20/2005
I have bought a full hitch for my Honda CRV and 2 wire adapters. My experience with e-trailer has been nothing short of spectacular. I especially like the shipping notice as I can plan setting up the trailer and heading to the racetrack…
Robert
5/20/2005
I do not make many purchases over the internet so I don't have a solid frame of reference. However, the experience I've had with etrailer has been both seamless and flawless. I especially appreciate the communications. I was kept informed of each step from order received, to the product showing up at my door: cudo's to the staff! Also worthy of compliment is the ease of locating etailer, and the prices of the products I've ordered. Their website is set up to easily guide the customer to find the right parts to sucessfully complete the project. Pricing is such that I saved more than half of what it would have cost to have the project done by a retailer. Thank you etrailer! Wayne
Wayne
5/20/2005
Found your site on google, after a quick search I found the bike rack I wanted at a great price. Placed my order, and just under a hour 3 emails, 1, order recieved, 2, order in stock, 3, order shipped. Never have I had such luck with a online shop. Thank you
Alan
5/19/2005
Absolute best price I could find along with the best price on shipping. That is why I used eTrailer. Almost immediately I recieved order and shipping conformation emails. According to the UPS tracking # they provided I see my hitch will be delivered tomorrow. I saved about $70 over local suppliers and at least a few dollars over the best prices I could find on the net and shipping costs were much less. Hey, I'm happy and I don't even have my hitch yet. Thanks eTrailer
Cheryl
5/19/2005
I was very pleased with the customer service, the product and how quickly I received. Thank You.
Douglas
5/19/2005
Awesome!!!!!!!!!!!!!! Super fast shipment. Save lots of money! Super service. Will definateley buy from again!
Gary
5/19/2005
Best prices, cheapest shipping, email updates on progress, shipped same day as ordered, billed to card correctly, and the right part arrives. What more could you ask for? Great Work!
Rod
5/19/2005
wow ! ultra fast shipping and overall a smooth transaction. do not hesitate to order from these folks; i am very impressed and would order again in a heartbeat. thank you.
TW
5/19/2005
I have never dealt with a company that compared with etrailer.com. The service was unbelievably fast. I received two emails updating me on the status of my order and it was shipped the same day I purchased it. I received the hitch the next day and the shipping prices were very reasonable. If I need another product relating to hitches or trailers, etrailer.com will be the first company I contact. AWESOME!!!!
Tyler
5/19/2005
Very fast in processing order. Was shipped the same day as ordered. Once received, all itmes were there and installation was easy. I am not mechanically inclined, but this took about 40 minutes to install. Can not go wrong with etrailer.com Brian
Brian
5/18/2005
I've been ordering from you guys for a while now and all I can say is A++! Your website is easy to navigate and I receive my order in a couple days every time. Your prices are unbeatable. Thanks again!
Keith
5/18/2005
I ordered a receiver hitch and wiring harness for my Ford Explorer on friday 5/13 and it was delivered on tuesday 5/17! The hitch was a simple four bolt install and the wiring couldn't have been easier. I will definitely buy from this company again.
Ray
5/18/2005
Great prices! I was real close to buying a hitch from a local dealer, but then I found out about etrailer and I saved about $70.00. Hitch arrived in just a few days. Great job guys!
Rick
5/18/2005
So far customer service has impressed me, it has been great. If I receive the right parts on time as I have been instructed, I will give Etrailer an A+.
Stephen
5/18/2005
First class operation so far. Best price I could find and I really shopped the net.
Walt
5/18/2005
Hi I just wanted to say thank you for a smooth transaction and perfect sale. We were worried with our stow and go seating in our van things would not fit but thanks to a great website everything fit perfectly and was on the van in 40 minutes!! Shipping also was amazingly fast!! Belinda
Belinda
5/17/2005
Great service. Shipped same day I placed order. Thanks
Chris
5/17/2005
We had a great experience with etrailer.com! Our products arrived in just a couple days and we saved lots of money. Our products were top notch also.
Julie
5/15/2005
Wow, you guys are fast! Thanks Randy
Randy
5/15/2005
According to etrailer information the hitch was shipped on May 10th and by May 15th it was already installed on the vehicle. Excellent service, a quality product and accurate instructions.The instructions were so good the sheet stated when installing the spare tire a little "persuasion" may be necessary after the hitch is installed. It was nessary. Bob
Bob
5/14/2005
Just wanted to say thanks for the quick transaction! I ordered this hitch on Monday, it arrived Wednesday, and was installed on Thursday! Good product, good price and very fast! Bruce
Bruce
5/14/2005
I am VERY pleased with the hitch I purchased from you for my Saturn SL1. First of all, I very rarely order such items over the internet but took the chance on this. The order was processed, and sent in a timely manner and I received all the items I ordered. The hitch itself fit PERFECTLY! Installation of the hitch was very easy because it FIT in the first place, everything went smoothly by following the well written directions. Thank you, I respect your company and recommend anyone wanting a hitch should check with you first. Dan
Dan
5/14/2005
Quality hitch at excellent price. Would do business with again. Thanks etrailer.com.
Leonard
5/14/2005
Best price I could find and the net and the shipping only took two days...ground! will do business again, thanks
Jeff
5/13/2005
Thanks - you guys have been a pleasure to work with and I would recommend you to others. Regards, Mike
Mike
5/13/2005
We received the trailer hitch cover yesterday and it is great. We wanted something special from Montana and the cover was just what we were looking for. Thanks for the prompt attention. Sue
Sue
5/13/2005
You all have a good crew working for the company. The Customer service rep. was very helpful. Your prices are GREAT!
Ad
5/12/2005
The gentleman on the phone was very nice and helpful with my couple of questions. I was very impressed that he did not treat me like a "woman" calling and not knowing what I was talking about. My husband is looking forward to receiving the hitch and we would certainly do business with them again over the phone
Cathy
5/12/2005
Wow, thanks. That's fast!! I appreciate it.
Charles
5/12/2005
Great products, fast shipping, will keep coming back. Dennis
Dennis
5/12/2005
Very easy to navigate your site and you had a great selection. Checkout was easy and you shipped the next day. WOW you cant get much better than that. Thanks
Jay
5/12/2005
Very good! Shipping is fast, and web page is easy to navigate, Ill be back for Sure. Thanks for the quick shipping. BTW my local trailer supply wants 29.99 for the same ball I got from you for 15.95!!!
Mike
5/12/2005
I was very happy with the service from etrailer.com. I recieved my hitch on time with no problems. Thank you, Scott
Scott
5/12/2005
As a first time shopper I found my experience great. The website was wonderful, fast step by step, just plain simple. The salesperson was very knowledgeable and answered all my my questions. You also have a great line of products.
Steven
5/12/2005
Received my trailer hitch very quickly and installed it myself with very little effort. Great Product and excellent timing on the shipment. I would order again in the future. Very Pleased..Thanks etrailer... Darin
Darin
5/11/2005
I can't even imagine what could have gone better. Welds look great, parts all there, service was friendly, helpful, and faster than I could have imagined. I give the highest recommendation possible.
Doug
5/11/2005
I needed a specific hitch for my vechicle, and I needed it fast. Where most suppliers (local) only offered a single option/ brand, etrailer had 3. Also the local suppliers all had to special order the part -- I couldn't wait or count on them delivering on time. etrailer had all my options in stock and were able to ship same day. Great service and price! Thanks.
Greg
5/11/2005
Ordered parts on Sunday afternoon, and they showed up at my house Tuesday--wow! Great web site easy to use and fast. When I need something else you sell I will come to you first. I wish everyone performed as well as you do, but thats expecting too much.
John
5/11/2005
I ordered the hitch on Monday morning and it was waiting for me when I got home at 4PM on Tuesday! My next purchase is a cargo carrier and you can bet where I'll be getting it from.
Kent
5/11/2005
Outstanding service!
Lewis
5/11/2005
The hitch was shipped out on time and received in 2 days
Mark
5/11/2005
I ordered my hitch on Sunday night, it arrived wednesday afternoon a whole day ahead of schedule. Very Fast service. I am impressed
Matt
5/11/2005
Great service, great product, parts came in the afternoon between myself and my son we had hitch on and ready to go in less than a hour. Thanks for everything.
Tom
5/11/2005
Everything was great good communication and great prices on great products
Addis
5/10/2005
Website is laid out well and my hitch was shipped the morning after I placed the order.
Evan
5/10/2005
I've made hundreds of orders online in the past few years. I have to say etrailer.com ranks as one of the best! I couldn't believe how fast the order shipped! I would recommend them to anyone, and I will recommend them to everyone! Thank You etrailer.com!
Steven
5/10/2005
Quick turnarond on internet order. Great feedback on tracking ext... excellent company
Erik
5/8/2005
Thanks for the great customer service !
Tony
5/7/2005
Great product. Great customer service and prompt shipping. What more could a body want? Oh! and a super low price and fair shipping charges.
Ed
5/6/2005
Very impressed with the follow-up and prompt service.
Mike
5/6/2005
Excellent service over the phone. I went to check the tracking the next day and was suprised to find my package was on my door step in 1 business day! Every thing intact that I had ordered. I highly suggest using this company. One of the best I have dealt with yet.
Sean
5/6/2005
Fantastic! One of the smoothest internet transactions I've ever experienced. These guys know how to please on-line shoppers with easy ordering, constant feedback and extremely fast shipping. 10 out of 10.
Jeff
5/5/2005
got my hitch in fine shape-- installed already--thanks!
Lee
5/5/2005
I am very pleased with your service. My order was delivered promptly and the item is very good quality. You will probably be hearing from me again. Thank you, Ninfa
Ninfa
5/5/2005
Your website made it easy to find my part and quick to check out. Also it was one of the lowest prices I found on-line with the cheapest APO military friendly shipping for sure. Thanks again, can't wait to install and pull mine and my son's dirtbikes around Germany. Sammy
Sammy
5/5/2005
You guys are fast. Wow.
Eric
5/4/2005
I received the receiver hitch for my car and bike rack fast and everything works great. The hitch was a little difficult to install, but worth it. I look forward to taking my bike with me now and its much easier using the receiver rack than putting the bike in the trunk.
Jesse
5/4/2005
I was delighted that what I ordered was shipped and got hear on time just like you said and the parts fit perfectly.
Kenneth
5/4/2005
Received order yesterday, 5-3-05...in execellent condition with all hardware intact...Thank you for your prompt shipping of my order.
Louie
5/4/2005
The hitch for my van arrived very promptly. etrailer.com had a great price and offered excellent customer service. Steve
Steve
5/4/2005
I ordered a hitch for my 2004 Isuzu Rodeo. It was shipped quickly and arrived only 2 days later. The hitch fits the vehicle and all materials needed were included. I received updates throughout the short time before my item arrived. A great experience, start to finish!
Terry
5/4/2005
Wow, that was fast! I knew I loved this company for a reason. This is the second hitch I've purchased from you and now I remember why. I also very impressed with the price, workmanship and ease of installation. Thanks, David
David
5/3/2005
Gentlemen; You want to know what I think? I think that you are the most fantastic internet supplier that ever existed. My order shipped less than two hours after I placed it and arrived exactly when you said it would. I have dealt with many online retailers, Dell, Sharper Image, H-P, etc.. They can't even compare to your service. The Valley hitch arrived at 2 P.M. and was on the truck at 2:25, a perfect fit just as I expected from Valley as I have used them for 30 years with never a disappointment. Your price was at least $30-$40 less than the competition. Great job, I am a very satisfied customer........THANK YOU!!
Dick
5/3/2005
ETrailer.com had the parts we needed when we needed them. Shipping was fast and accurate. Thanks, ETrailer!
Greg
5/3/2005
Faster transaction than I expected. Flawless transaction at a GREAT price. Thanks Michael
Michael
5/3/2005
The bar arrived at 2 P.M. today. Thank you for your prompt and courteous service
Ray
5/3/2005
It was a pleasure doing business with you. You and your staff were well educated on your products . My order was processed and shipped quickly and when it was received, everything that I ordered was packed and in perfect shape. I install the hitch , the instructions are clear and complete. I would recommend etrailer.com to others.
William
5/3/2005
Awesome! Very quick shipping, well packed and it fit just as described. OK, it took me a little longer than the .3 hour time estimate, but in all honesty if I did it again, not duplicating my previous errors, it would be close. Me and my CR-V are very happy. Keep up the great work!
Brian
5/2/2005
It was a pleasure doing business with you. You and your staff were well educated on your products and I greatly appreciated the suggestions were made. My order was processed and shipped quickly and when it was received, everything that I ordered was packed and in perfect shape. I haven't had a chance to install the hitch yet, but the instructions are clear and complete. I would recommend etrailer.com to others.
Fred
5/2/2005
E trailer has been a pleasure! Graham
Graham
5/2/2005
Thanks for the speedy service!!!
John
5/2/2005
Of cousre I don't have my ordered PKG yet. But very impressed w/the service so far. Wasn't sure about the company. But being from MO. myself I knew they had to be great!! Thank you
MaryJo
5/2/2005
I just had to say thanks. I happen to be home when the hitch was delivered, here it is about a hour after I signed for it and I'm e-mailing you to say thanks. 3/4 socket and a milk crate (to hold one end up) and I'm finished. thanks again. -- Paul
Paul
5/2/2005
Prompt handling and shipping. Installation even quicker than indicated.
Pete
5/2/2005
Shipment of order was prompt. Shipment notification allowed me to track delivery. Delivered on the date stated. Products fit well to specified vehicle. Would use this supplier again without hesitation. Give highest rating.
Randy
5/2/2005
Hitch has been installed and works great. Will be ordering other items for it. Thanks.
Walter
5/2/2005
The shopping experience on etrailer.com was very easy.Showed the exact hitch I needed for my year and make auto.Other sites suggested a generic brand which may or may not have fit.I haven't recieved delivery yet but is promised in next 2 days. Cost was very fair and prompt emails to keep me imformed of my order. I plan to shop here again for special items for my auto. 10 rating so far.
Donna
5/1/2005
I think your prices are excelent. You gave me a fast response after my order to let me know what was happening with my order. I liked being able to track my merchandise. I will shop with you again. I am ordering a wiring harness from you right now as a matter of fact. Thank you very much. If I need anything else I will shop with you. Thanks Again. Richard
Richard
5/1/2005
Thank you ... for your quick service, plus it is a small thing but I like the idea that you sent the bolts in the package, I have had other brands that did not do that and had to go hunt some up. ... Thanks again
William
5/1/2005
I don't normally give good service, praise. I was shocked at the 1 day delivery and the trailer hitch anti-rattle & lock was exactly what I needed. Thanks, Bob
Bob
4/30/2005
Great product! I compared your price with local people who install trailer hitches, and you were the best price around.
Darrell
4/30/2005
You guys are great!
John
4/30/2005
good price and real fast shipping. customer service answers questions fast good experience on all counts
Jim
4/29/2005
the woman who took my order was great! Friendly, helpful, & knowledgeable! I wasted over 2 hours calling local area businesses looking for a hitch and being put on hold while un-knowledgeable people tried to figure out what I needed and whether or not they could get it. Finding your site via [search engine] was the best part of my whole day! Thanks a bunch!!!!!!!
Phylis
4/29/2005
The process was very easy. Also my emailed question was answered very quickly
Ron
4/29/2005
What a great customer service process you guys have! Immediate shipment and tracking notification along the way. Unbeatable - Bob
Bob
4/28/2005
My experience with your website and ordering the part was very easy and very enjoyable in navigating to different products that was advertised.
Dzung
4/28/2005
I ordered bike rack and recieved item in time specified and very pleased with merchandise.
Gary
4/28/2005
The hitch was at my house when I got home today! Thanks very much for the great service. Larry
Larry
4/28/2005
Awesome!! I ordered on the 27th and received on the 28th. This is the second time I have done business with etrailer and it has been the same both times.
Shawn
4/28/2005
O.K. so the shipping was super fast and I chose the cheap method. I ordered late Tuesday afternoon and it showed up on Thursday! I needed a 7 pin trailer harness - I got exactly the right part, good price and they have great on-line instructions that made installing it very easy. I saved $125.00 by doing it myself. I could go on about the great service or you could just try them and find out for yourself.
Tim
4/28/2005
This is the third time that I have used etrailer for hitch equipment. I tell all my friends that they are the best. Great products at unbeatable prices.
Tom
4/28/2005
I ordered my brake controller on sunday night and had it wednesday morning!!! You guys are great! You have a new customer for life! Thanks
Bill
4/27/2005
I am so glad I found "etrailer.com"! Not only do you carry a great selection of items - but I was pleased to see quite a few of the rather "hard to find" pieces as well...including the one I was looking for. I ordered my "shank" which arrived right on time and in perfect condition! The shipping update was also appreciated as it allowed me to plan on being home to receive it. I'll definitely be returning for many more items in the future :) Thank you "etrailer"!
Mary
4/27/2005
Thank you SO much. You have put my mind at ease. Your quick response is very much appreciated. Your customer service will definately cause me to shop at your website again. I will recommend you to friends. Thanks Again, Greg
Greg
4/26/2005
Just like my first hitch from etrailer, great price, great service and quick shipping. I will buy from you again. Guy
Guy
4/26/2005
wow everything was just perfect never had a job go so smooth everything lined up and bolted together just like you said and the installation sheet explained everything to the t i am very happy with your product its the greatest thank you
John
4/26/2005
Easy to find what I was looking for and item was delivered very quickly
Paul
4/26/2005
Second order with etrailer and I am super satisfied! Great selection, efficient communication, outstanding prices. Thank you!
Rob
4/26/2005
I just had to write to let you know how very satisfied I was to receive your products. Within an hour or so everything was mounted and functional. Everything fit perfectly and with very little effort. I will recommend your site to all my friends who have a trailer need. Thank you very much indeed.
Edgar
4/25/2005
Hitch shipped the next day and arrived in a couple of days. I especially liked being able to track the progress as it traveled from MO to TN. It fit my Astro Van perfectly and the price was very reasonable. Ted.
Ted
4/25/2005
Service with a smile!!! items were delivered fast,no problems.
Mike
4/24/2005
Great service!
CW
4/23/2005
I thought etrailer was extremely fast i ordered my ball mount on a thursday and had it by monday of the following week and it was sent by standard shipping
Jordan
4/23/2005
Excellent service. I've ordered through etrailer.com many times now. It is one of the easiest sites to shop on. Great products and everything was delivered when promised. I'd recommend etrailer.com to anyone who shops online. Thanks, Chris
Chris
4/22/2005
I really liked the way my bike rack was packaged. It arrived in supper great time and the rack had no scratches or dings thanks to the great packaging. Keep up the good work and thanks for a great product.
Elias
4/22/2005
Just received my hitch for the 2005 Hyundai Santa Fe. Had it installed, the mechanic said that this was the first one he installed without drilling holes or modifying anything, went on like a piece of cake!! including the wiring it was done in an hour. great product, great service!!!
Gordon
4/22/2005
I have always been pleased with etrailer.
James
4/22/2005
Fast and easy to make selection and order. Unit shipping same day!
John
4/22/2005
No problems, shipped quickly, as advertised -- good online experience!
Josh
4/22/2005
Fast service, and was just as easy to put my hitch on as they said it would. Actually did it in 20 min instead of the 30 they said ........
Anthony
4/21/2005
My buying experience with etrailer was a very good one. I ordered on a Saturday , and they emailed me on Monday that the items were in stock and would ship within 24-48 hours. On Tuesday I received an email that the items had shipped and I received them on Thursday. Less than 5 days after my order I had the items in my hand. Thank You etrailer for a good online shopping experience , I highly recommend etrailer and will buy here again.
Mike
4/21/2005
I'm very pleased with my purchase of my trailer hitch from etrailer. The ordering process was simple and I recieved my merchandise earlier than expected. I will continue to use etrailer.com for all my further tailer needs. Keep up the good work!
Paul
4/21/2005
I'm very happy with customer service that I had received from your company. I got all e-mails leting me know what is happening with my order. THANK YOU! ALEX:)
Alex
4/20/2005
My order was processed promptly and shipped soon after. The items were exactly as described and fit perfectly. Thanks!
Bruce
4/20/2005
I received my hitch very quickly. It was a matter of 25 minutes to install. I was shocked that it really was that quick and easy.
Laura
4/20/2005
I ordered a front hitch for my E-350. Excellent price. Excellent communication. Prompt delivery. Couldn't have been better. Did run into a little installation glitch. The access holes in the frame were fine for the backing plates, but needed to be enlarged a little to accommodate the carriage bolts. Very, very happy with the entire experience.
Jeff
4/19/2005
Quick shipping. Easily installed. Took a little over an hour, had trouble removing existing bolts on the van. Overall a great hitch and installs easily
Jim
4/19/2005
Excellent product! Good instructions and installed without a problem. No complaints here....
Lonnie
4/19/2005
Ordering - Great Communication - World Class Value - Great, I was able to have all parts from one place rather than running around many towns
Matt
4/19/2005
I searched many internet sites to get the best price, and etrailer.com was 10% cheaper than the next lowest cost site. They notified me of shipping my items the same day. I would refer etrailer.com to anyone interested in trailer related products. Thanks!
Andre
4/18/2005
It was my first time hooking up a trailer. I didn't know exactly what i needed or where it had to go. I went to Pepboys, Uhaul, The Ford Dealership, Camping World, and some RV place; none of them had the wire harness I needed. And they all had different stories about what exactly i needed. Etrailer had it explained it and even showed pictures of where it went, it was great.
Martin
4/17/2005
I have recieved the hitch and it took me 30 minutes to install. Thankyou and nice to do business with your company again... Charles
Charles
4/16/2005
I was very satisfied with my purchase. It was very easy to install the hitch I ordered. I saved alot of time and money thanks to e trailer. Thanks again for all your help.
Libby
4/15/2005
I like your website and the shipping is quite fast. I will order from you again when I need more items.
Patrick
4/15/2005
Just wanted to thank you again for helping me out with the grease seal parts on Wednesday. They arrived Thursday morning and were actually the correct parts! The timely delivery of the parts kept me out of a jam -- many thanks for your help. Best Regards, Bill
Bill
4/14/2005
I thought the service and the prices were fantastic! Thanks etrailer for making my shopping experience great!
Brian
4/14/2005
Exceptionally easy to select and order the correct hitch and lighting harness. Product was received three days after placing order. I could not have been more satisfied with the entire process.
Harold
4/14/2005
Just a big THANK YOU for the great hitch and wiring! It was very easy to install.
Jon
4/14/2005
I've only made a few purchases, but etrailer always has what I need at a good price. The web site is good, shipping takes place as it was supposed to and I get confirmation emails every step of the way. I have dealt with so many companies online, where I do most of my purchasing, that can seem to get anything right. Etrailer is great!
Ron
4/14/2005
UPS just delivered my order. Thank you for the prompt service!
Therral
4/13/2005
I have placed two different orders and each one of them was handled with great respect. THANKS.
David
4/11/2005
Great Price, Fast Service, Easy Installation, What else do you need? Thanks for your help
John
4/11/2005
Great price, super product, reasonably quick shipping. I had 0 problems with my order and would easily buy from etrailer again. They have an easy to use search and good pricing. Thank you!
Lee
4/11/2005
Thank you for keeping me informed about this order. I do appreciate it. The order arrived Friday in great condition. I installed the hitch and wiring kit yesterday in about 3 hours. Everything went together just like I hoped it would - no problems. Thanks for a great product. In the future, if I need to add a hitch to a vehicle, I'll look to you first. Kelly
Kelly
4/10/2005
Thanks for making my on line purchase so easy. Price was right, notified when the hitch was shipped and the best part.......it fit. Will pass the word. Thanks John
John
4/8/2005
The price and shipping charges were very reasonable and the turnaround was excellent.
John
4/8/2005
I really like the great level of communication following my order. I like getting emails confirming the order, saying when it is going to be shipped and then sending info about the shipment. This all makes me feel good about my order. Thank you!
Beth
4/7/2005
Excellent Service.
Dan
4/7/2005
thanks. you guys rock!!
Munro
4/7/2005
Arrived today,fantastic!
Harry
4/6/2005
Fantastic, products are half the price of local companies and the shipping time was fast and direct to my door. I will always use and suggest etrailer.com.
Jim
4/6/2005
Nice hitch at great price and no "hitch" with the order, fast and accurate!
Harry
4/4/2005
Just wanted to say "thank you to everyone at E-tralers", your prices were better than all the competition, but your service was first rate. Great in communication (e-mail) and fast shipping. I had the hitch and wiring harness on my honda element in less than 3 hours. The Honda dealer hitch and installation quote was $611.00!!! I paid about $150.00 (with shipping) and now have close to the same hitch. Thanks again, and keep up the great work. Howard
Howard
4/4/2005
Best price, fast shipping, nice hitch thanks Rick
Rick
4/4/2005
Excellent shipping, great quality; would recomend highly
Norman
4/3/2005
Excellent company to deal with....I received the hitch I ordered promptly and easily installed it as the instructions described. I might add the hitch is mostly hidden from view without detracting from the appearance of my van.
Bill
4/2/2005
The hitch was in stock, I received it in four days......Thanks for the fast service.
Marcus
4/2/2005
Best prices, best shipping, contact techs just great. Overall best company I have used on the computer.
Joe
4/1/2005
I rec'd the package when promised. Great doing business with e-trailer.com .Keep up the job work.
Jon
4/1/2005
Perfect. Very fast service. Look forward to using you in the future.Thanks
Allan
3/31/2005
This is the second hitch that I've purchased from etrailer. I did extensive shopping, and etrailer has the best prices. Their products are top notch, and I've had no problems at all with doing business with them.
Jay
3/31/2005
Just ordered my hitch cover and lock yesterday morning. 24 hours later it's been shipped on the the way to my house. Very good turn around time. I'll definitely use your site again in the future!
Derek
3/30/2005
Fast and friendly service.
Jay
3/29/2005
I was very pleased to find etrailer.com on the internet. I shopped around different sites and even priced hitches in my area. No one could beat the prices of etrailer.com and no one has shipping this low. Thanks etrailer I am a very happy customer. I will be doing business with you in the future.
Jon
3/29/2005
This was a nice and smooth purchase, the right part and the right price, thank you guys!
Alex
3/28/2005
Good quality product, packed well, at a fair price. Now what more can you ask for! Thanks, Bob
Bob
3/28/2005
etrailer.com had the part in stock ready to ship. Auto parts stores had to order the hitch, and it would have cost me about 30% more. I am very pleased.
Dave
3/28/2005
etrailer was easy to place an order through and shipped my hitch fast.
Lance
3/28/2005
I ordered my trailer hitch last weekend. The hitch was delivered on Friday. I installed the hitch in an hour. I am one very satisfied customer. Thank you, Chuck
Chuck
3/27/2005
etrailer had the best price on a shock for my boat trailer hitch so I ordered from etrailer.
Dick
3/25/2005
EXCELLENT! Customer Service and emails. VERY FAST shipping. Thank you.
Steve
3/25/2005
I recieved my hitch, opened the carton, all parts recieved. Awesome, thanks!
David
3/24/2005
Great job,keep up the good work. The site was easy to use,fast & accurate. I got the hitch in less than a week, got it installed & i'm on my way. Thanks
John
3/24/2005
Great price on hitch! Super quick shipping! Ordered on Sunday and had it on Wednesday! Couldn't ask for more.
Larry
3/24/2005
Everything was perfect! Thanks for the quick ship and response
Travis
3/23/2005
Great product/Great service. Thanks Jim
Jim
3/22/2005
Got it! Fits perfectly! Looks awesome! Thanks for all your help and updates. David
David
3/21/2005
This was the first time I have ordered from your etrailer and it is a pleasure to deal with a company where the web site works so smoothly and the CS follow-up is prompt. Have a nice day ! David
David
3/21/2005
I bank online and shop online a great deal. This company is one of the best online shops I have encountered. I wouldn't consider using any other source if they offered what I was needing. From the ordering process to the shipping and recieving all first rate.
Nathan
3/21/2005
my husband just received his trailer hitch. He's already got it on and working!! What a breeze!!!and it looks like it came right from the factory. He is more than happy with the product. Thanks Susan
Susan
3/20/2005
Received order, shipping and service was very fast. Thanks
Kurt
3/18/2005
Thank You so very much for your great help and quickness to ship our hitch...YOU ARE GREAT>>>>
Stanley
3/18/2005
We received our orders very quickly. We ordered the POW/MIA hitch covers and they are very well made and one of a kind. Thank you for giving us the opportunity to honor and remember those who are still MIA .I would highly recommend this company to anyone who is looking for somthing unique. Thanks Again!!
Cheryl
3/17/2005
I'm very happy with etrailer.com
Mike
3/17/2005
Just as ordered, on the first try and again fast shipping and good packing.
Rob
3/17/2005
Very good service and fast shipping
Robert
3/17/2005
Your so fast- wow! great customer service, email and you were so nice. Thanks again, Steve
Steve
3/17/2005
Just a quick line to let you know that I have received the above Order. Thanks for the fast shipping. Albert
Albert
3/16/2005
I placed an order online a couple of days ago. The order has shipped. I was very impressed with the etrailer website on how easily the part was found and the detailed pictures on the construction. Thank you, Greg
Greg
3/16/2005
Thank you so much for a fast delivery. I'm very please with the way my product was taking care and ship so fast. Thank you. Orlando
Orlando
3/16/2005
Quick Shipping without a price gouge. Quality Product.
Dan
3/15/2005
Great Job - In this day and age of the internet I did a lot of research and settled with you guys for a Curt Trailer Hitch. Prompt service and a quality product make you an excellent business to deal with. Thanks
Daniel
3/15/2005
Same fast service and shipping as before. Good prices, I will buy again from etrailer. James
James
3/15/2005
The best selectionand quickest delivery I have ever had through any on line retailer!!!!!!!!!!!!!!
John
3/15/2005
Your web sight was very good and had all of the choices (as far as class of hitches) + instructions that you could view before you ordered the hitch. I will look you up for any future trailer needs. have a good day.
Reggie
3/15/2005
Same day shipping and they gave me a tracking # without asking for one! I Like that. Got the part in three working days like UPS said I would. Thanks, Anthony
Anthony
3/14/2005
Excellent!
Bryan
3/14/2005
Fast shipping and great communication. Purchased a Durango Hidden Hitch and Wire harness on a Sunday and received the Item on the following Thursday very pleased with product and will buy from again..
David
3/14/2005
Rec'd hitch/harnesses today, EXCELLENT service, will use again! Thanks!!! Larry
Larry
3/14/2005
Far exceeded my expectations. great pricing. quick shipping. excellent customer service response. will go out of my way to use etrailer in the future. also will tell friends. thanks mike.
Mike
3/14/2005
Fantastic service!!! From processing my order to delivery. I received timely email confirmation of order/shipping and tracking information. I would order from and recommend etrailer again.
William
3/14/2005
I have a 2004 Honda Pilot,and could't find a trailer hitch for it any where. Came across etrailer on the net,they had three to choose from so I picked the one I thought was the best for me.Ordered it one wednesday evening about 8:30 and received it the following friday.Very happy and pleased with the service and product.
Cliff
3/13/2005
Fast, easy to order and product as good as I expected. And did I mention fast. Ordered railed cargo carrier, cargo bad and cargo net on Saturday afternoon and had it at my house on Wednesday. (with no special shipping) and in a few minutes it was on my SUV. Actually the first cargo hauled was a full size sofa. Very happy I picked etrailer and would do it again. Thanks JOHN
John
3/13/2005
Fast shipping, great communication, UPS tracking is handy. Will buy again!
Aaron
3/11/2005
This is my second hitch purchase from etrailer. Great products, fast shipping, and low prices. Saving a BUNDLE by doing it myself. If you're thinking of installing a hitch yourself, this is the place to be.
Bob
3/11/2005
This is my 4th or 5th order from etrailer. I keep coming back because the site is easy to use and they ship it so quickly. To be successful in e-commerce, these 2 things are essential.
Frank
3/11/2005
I just wanted to say you guys did an awesome job getting my trailer hitch in record time. I ordered it on the 9th and had it on the 10th. Way to go!! I will be ordering with you in the future if I need anything! Thanks alot Nate
Nate
3/11/2005
Ordered a trailer hitch and wire harness for my chevy equinox and it was delivered in three days flat. They have a great web site. Their product selection is good and in stock. Anyone needing trailering equipment, this is where you want to get it.
Don
3/10/2005
Prompt service and shipment. Will shop etrailer again. Auburn hitch cover was exactly as shown. War Eagle!
Keith
3/10/2005
The hitch arrived in great shape and was able to track it's journey here. Very satisfied with my purchase.
Thomas
3/10/2005
I checked four websites to check for the lowest price and etrailer.com was the one. Thanks for not only low prices but also quick delivery. I will continue to use you in the future.
Valerie
3/10/2005
After very courteous help ordering two hitches they both arrived in a few days and the prices were terrific.
Clifford
3/9/2005
Great job. I will be recommending your company to my friends. Dennis
Dennis
3/9/2005
great deals and fast shipping
Eric
3/9/2005
Etrailer had the parts that I needed. The price was the best that I found. Shipment was quick and the parts arrived on schedule. Highly recommended.
James
3/9/2005
I am a 1st time buyer. I ordered and recieved the parts on time and the quality and service was A+. I wanted to thank you and I will be ordering more. Good Job.
Mike
3/9/2005
My family loves to ride bicycles. We needed a new carrier for the family cruiser. Ordered one from etrailer, received it three days later. Installed the carrier was a little loose. Ordered the anti rattle and lock combo. Again three days to recieve it. Works great! Got 2 for 1 with the lock and anti rattle. Great service. Great products. Will tell everyone I know for trailer parts, etrailer.com.
Todd
3/9/2005
I order a trailer hich on Mon. by Fri it was on the truck. Fit just like you said and only took less than 40 min. to install. Good price to Thanks Jim
Jim
3/8/2005
Excellent. Exactly what I asked for and shipped promptly. Would do business again!
Paul
3/8/2005
Very quick shipping and good service. I had an issue with one package and they were prompt and courteous and took care of the problem right away. I'll continue buying from etrailer.com in the future.
Stephen
3/8/2005
For placing an order on the weekend I have received unbelievable service in the order processing and shipping. In a timeframe I have never seen before. The enter process has been extremly pleasant. Keep up the good work.
Don
3/7/2005
Excellent service and great price. The ability to track my order is a nice feature but certainly isn't necessary, since my order arrived before I had a chance to read the tracking e-mail. I haven't installed the hitch or wiring harness yet but if the quality of the parts is even close to quality of service, I'm certain they will fit perfectly. Thanks.
Randy
3/7/2005
Very fast delivery. Installed with no problems.
Ted
3/7/2005
The courtesy expressed to your customer is GREATLY appreciated. I will spread the word that etrailer.com is the place to shop for trailer needs. Larry
Larry
3/5/2005
WOW!!! I am impressed..I ordered my Carrier,Bag,and Folding Basket Adapter on the 1st of this month at 8:09pm. It was on my door at 1239pm today 3/4. This was regular shipping too.. I was so impressed, I looked for something else to buy from you and Its ordered now. Thanks Again, I'll Be Back!! P.S. I agree with the sticker for advertisements too. Send me one
Brian
3/4/2005
I enjoyed doing business with. Excellent prices and great shipping. Thank you.
John
3/4/2005
I would like to take the opportunity to say that i feel that you guys are one of, if not the only company with reasonable prices and excellent customer service. I would like to give you a suggestion, I think it would be a good idea to give your customers a nice stickers with your logo on it and this way you advertise your company for free. Again this is just my suggestion. Love you guys. Sincerly, Rogelio
Rogelio
3/4/2005
Thank you for the speed in which you processed my order. I will definitely recommend etrailer.com to my friends. Brian
Brian
3/3/2005
EXCELLENT Service !!!!!! Faaast Shipping. Price was on the Money ! Everyhting went VERY smooth. My first Curt Trailer hitch, and the fit and finish is TOP notch. Bye Bye U-haul...Hello E-trailer ! Thanks again !
Fred
3/3/2005
Fast fast fast, excellent website. I wish all stores online or not would work this well.
Keith
3/3/2005
Ok, i have to say E-trailer rocks. I had been studying things that i needed for my hook up, priced what i needed out of a RV parts catalog, came up to around $150.00, the exact same thing from e-trailer, $81.05, including shipping, speaking of shipping, wow, they said up to 7 days UPS, i received my order just a few days after placing it. everything just like i ordered... thanks E-trailer....i'll be back for sure
Matt
3/3/2005
I think your company is doing a great job.. Pedro
Pedro
3/3/2005
If you have found the E-trailer web site, you all ready know about their great prices. What you do not know nor will you believe is their fast and accurate service. While other are installing internet ordering, E-trailer has it perfected. GREAT JOB AT-A-BOY to E-trailer
Richard
3/3/2005
You guys are great Steve
Steve
3/2/2005
Thanks etrailer, for on time delivery!
John
3/1/2005
You guys had everything I needed and the feedback and service has been great. thanks !
Keith
3/1/2005
I've been very happy with your service and impressed by the amount of information your site offers. You saved me a bunch of time figuring out how to hook up a trailer brake controller on my F-150. Thanks!
Jeramiah
2/28/2005
Wow! Great shipping - from MO to NC within 2 days of placing my trailer hitch order. Good installation instructions AND a quality product at the cheapest price. I reccomend this company and I like the way they do business. best regards, Noel
Noel
2/28/2005
The service was excellent and the product fit perfect. I have had trouble installing hitches before but this was by far the easiest process. I will order from etrailer again!
Terry
2/28/2005
Product arrived on schedule. All portions of order were present. Perfect.
Timothy
2/28/2005
I did receive the order and Thanks for the great service. I've installed the new tracks and I can see where this system is going to really be an asset when I am hauling Equipment in my trailer. I will tell friends where I bought the tracks and leaders from as folks inquire and maybe they will give you more buisness. Thanks again. Kevin
Kevin
2/27/2005
I had a hard time finding a hitch in stock for my SUV..I saw etrailer on a search page and they came threw in a flash..Thanks to etrailer and staff I'm going to be able to go Daytona for Bike Week with no problem..Thanks for the fast service and great product.
Tom
2/27/2005
Placed my order on 2/23 and received everything on 2/25! Ordering was super easy and there were no big "handling" charges like some web sites do. Will definately order again, Thanks!!!!!
Ed
2/26/2005
I ordered & received my hitch quicker than expected. It bolted up absolutely correct with no hassle.
David
2/25/2005
Ordering was easy, Very fast shipping. Thank You
Gary
2/25/2005
Got my shipment!! Thank you for keeping me well informed of the status of my order! I will indeed do future business with your company! By the way... I LOVE the Bully Hitch Step! Thank you, Margie
Margie
2/25/2005
I could not be happier with the total experience. Especially the money I saved. The Ford dealer wanted $400 for a trailer hitch, which included $150 for wiring the lights. They even looked underneath my Explorer and said, "Nope, there isn't any wiring back here." Your website showed me what to look for, and sure enough my SUV was pre-wired for the trailer lights. All I needed was your $13.70 harness. My order was received in a few days and the installation time was 45 minutes, including reading the directions. Total cost, $184.87. THANK YOU
Robert
2/25/2005
I received my hitch today, friday, feb 25th. it took only 2 days for me to receive the item, I am greatly pleased with the shipping time.... i will definately reccomend your company to others.
Zach
2/25/2005
Trouble and hassle free online shopping experience. I was very satisfied.
John
2/23/2005
The experience with etrailer has been GREAT! They have everything you can think of for a trailer and then some. I looked at other sites and was disappointed when I couldn't find what I was looking for. A friend suggested I look at etrailer.com I did and I am very happy with the service I received. Good Job etrailer.
Mike
2/23/2005
A completely positive experience. Timely updates via email. Courteous people to deal with. Easy to navigate Web Site. I will definitely return to etrailer.com for future orders and I strongly recommend that other prospective customers give them a try. Thanks, Steve
Steve
2/23/2005
Awesome! Your website was the best of all the trailer hitch sites I visited. It was easy to find what I needed, had loads of useful information, the prices were good and the shipping was fast. Thanks!!!
Allen
2/22/2005
etrailer is great! Great products, great prices,great customer service and very fast shipping!!!
Ed
2/22/2005
Received the trailer hitch cover yesterday afternoon. Thanks for the quick service and for the product. I've already had other Marines asking where I got from. Juan
Juan
2/22/2005
Excellent service! They kept me informed every step of the way. Would definitely order again in the future.
Mark
2/22/2005
I would like to thank you all for the great customer service you guys provide. Keep up the good service. Sincerely, Rogelio
Roger
2/22/2005
I ordered 3 receiver locks, keyed alike, from your company several days ago. My order arrived instantly and was just as I requested. Thank you for such fine service. Chris
Chris
2/21/2005
Thanks for the fast service and great technical service. I would have had to drive all over town to find these items, but didn't have to leave home!
Gary
2/21/2005
Fantastic price, I checked out other places and E-trailer had the product for atleast $50 less than everyone else. Super fast shipping, the item was shipped less then 6 hours from placing my order, and it was a holiday!!!
Justin
2/21/2005
Hi, I'm just gonna say this, I saw a classI hitch on e-bay for $120.00 plus $30.00 S/H, I bought a classIII hitch for less from etrailer.com, Don't bother to look for anyone better than etrailer.com! Best price,fast shipping, great service, no B.S.! Thanks etrailer, Tony
Tony
2/21/2005
First Class. I was missing the hardware for my reciever hitch, and etrailer was quick to fix the problem. Their email communication was quick and polite. I felt that I was being serviced by professional personel, and not just talking to a computer somewhere. The price was fair, and the service was above par. Thanks etrailer
Colin
2/18/2005
I really enjoy my smiley face hitch plug I purchased from e-trailer
Dave
2/17/2005
great,thanks....fantastic service.............Greg
Greg
2/17/2005
My recent shopping experience with eTrailer has been a very satisfying and pleasurable experience. This is not the first time I have received such customer service and satisfaction. eTrailer has produced a very fine selection of products at competitive prices. Shipping and receiving is at lightning speed for even the larger more weighty items. eTrailer is the sole site I recommend to friends needing to meet trailering needs. I look forward to using and buying from them in the future. Great source of technical information as well. Thanks for putting "satisfaction" back with "customer".
Jan
2/17/2005
It was a very good experience. The website was easy to navigate and the part was here earlier than expected. I will definitely do buisness again with etrailer.com
Ronald
2/17/2005
Great service. The order arrived promptly, and the Tow Hitch was a perfect fit. I also installed the wiring harness with minimal effort. Regards, Sam
Sam
2/17/2005
very good will shop here again
Steve
2/17/2005
My order arrived yesterday. I just wanted to say thanks for the great service and super fast delivery. Great looking hitch. Thanks again and you now have a dedicated customer! Travis
Travis
2/17/2005
Thanks for the hitch for my 2004 VW Golf. At first I was askance about drilling into the tire well and the difficulty of mounting the hitch, but after much thought on my part, the installation went quite well. Also, the hitch works well for the light hauling I have done. Thank you.
Bob
2/16/2005
good price, got what i ordered and in a very timely maner. outstanding!!!
Chad
2/16/2005
The transaction has been a pleasure. I will surely recommend to others needing trailer items. Thanks for the pleaseant experience.
Richard
2/16/2005
Your service and your site are wonderful. In fact, your site is more up to date for CIPA mirrors than CIPA's site. I received my CIPA slip on mirrors for a 2004 F150 in two days. The price was reasonable, shipping was prompt, and the mirrors were packed well. I will certainly do business with your company again!
Gregory
2/15/2005
Purchased a class 2 hitch for full sized van. Installation was a breeze. E-trailer.com was great to work with. Received order with 3 days of ordering! All parts easily marked and install instructions easy to use. I would recommend etrailer.com for all your trailering needs.
Mike
2/15/2005
Two thumbs up! Your pricing,service and shipping are second to none! I wish I could remember the name of the CSR (man) I give him at-a-boy! He was very helpful, the installion of the hitch and wiring harness was just like he said it would be. I have your web site in my favorites, Thank You and God Bless Pat
Pat
2/15/2005
Great products at decent prices. This is my 2nd hitch I've bought through etrailer.com. Can't beat the price and convenience.
Rob
2/15/2005
Very impressed with the service, delivery was on time, price was great, and best of all I received the right hitch. I was very very skeptical that I would receive the correct hitch for our new 05 Honda Pilot, not only was it the right hitch, took all of fifteen minutes to install it. Already thinking of my next purchase
Dick
2/14/2005
Pretty darn good! My 1st contact was met with positive attitude, pleasant and knowledgeable personel. Will do business here again.
Fred
2/14/2005
Just arrived today- Thanks so much for your great service - it's great to be able get these items so easily! Thanks again, Satisfied consumer
Mike
2/11/2005
Great website to use and order. The customer service after the internet ordering was the best I have found. E-mails were sent at every step of their process to inform me of the progress. Very refreshing as to the orders you place on the Internet and never hear from anyone until, maybe, it arrives at your door. Thanks for doing an excellent job!!!
Chuck
2/10/2005
Received order fast, everything was in stock, & the hitch fit perfectly.
Josh
2/10/2005
I ordered this stuff yesterday @ 11:30 Central time. I've got the shipment this morning at 10:30. Yall are awesome!!!! Thank you so much for the prompt shipment.
Clifford
2/9/2005
Excellent price, fast shipping,very pleased with first time experience with etrailer.com. Dave
Dave
2/9/2005
Good comunication on status of my order. Delivered as promised on delivery date by UPS. Price for the trailer hitch, including shipping was cheaper compared to local retailers in my area. Very pleased. Thank you.
Paul
2/9/2005
I will be a return customer. The product shipped on time, arrived on time and was exactly what I ordered. I have had some bad internet shopping experiences and this particular purchase has made me a beliver again. Thank you for a very good experience and an excellent product.
Rey
2/9/2005
Etrailer rocks, good people who answer questions and find the best fix for your problem, and they will not sell you the most expensive fix to your problem either. I have been dealing with them for several years.
Russ
2/9/2005
Got it today. Great service! Thanks
Robert
2/8/2005
I have yet to receive my hitch, but so far the service has been EXCELLENT. Within minutes or ording my hitch(over the phone) I received a confirmation e-mail, even before hanging up the phone. Within and hour or two we I had a confirmation that it had shipped. Today I tracked the shipment and it should be here tomorrow. etrailer.com has great comunication and prompt shipping. Thanks
Surge
2/8/2005
The hitch was a pleasure to install. Well made and fit perfectly.
Russ
2/7/2005
I think I put this order in on the web on Thursday. I received it on Saturday. What incredible turnaround! Steve
Steve
2/7/2005
Thanks for the speedy service. My compliments to the Hidden Hitch company. I installed my new receiver last evening and it was a breeze. It was an excellent fit and all the pre-drilled holes matched perfectly. You sell a great product. Thanks, Terry
Terry
2/7/2005
Just a quick note to say thank you to those who helped me in the selection and installation questions I had concerning a front mounted receiver hitch for my Ford E350 motorhome and a two place bicycle rack. My order came in quickly and in good shape. While installing the receiver, I had problems with the mounting bolts. When I called, you quickly had a technician call me back with my questions and the installation was completed with no additional trouble. You made the whole process enjoyable. Carl
Carl
2/6/2005
This is another great deal, fast and easy all around. Trust me this is the best deal I found on the net.
Howard
2/5/2005
Excellent service..part was at my door fast and ahead of my timeframe. I will use again…
Mike
2/5/2005
I wanted to let you know that I am very pleased with my entire experience with your company. The online order went smoothly, I liked the e-mail confirmation of the order, I received an e-mail when it was shipped, and the order arrived quicker that expected. The installation was a snap! I installed the receiver hitch on my 2005 Volvo wagon in about ten minutes. Everything fit perfectly. Thank you for exceeding my expectations!
Matt
2/4/2005
Thank you very much for the fast response! Your company came recommended to us and we have been nothing but pleased with your products and service over our last four orders.
Nick
2/4/2005
This Is My Third Hitch From These Wonderful Folks. Fast Shipping Wonderful Service Keeps Me Comming Back
Roger
2/3/2005
thank you for your great customer service.
Don
2/2/2005
I ordered a Hidden Hitch from etrailer.com and got it in a couple of days. It was easy to install, and most importantly, it barely shows below the bumper. I have seen hitches on the same type of vehicle that hang down six inches below the bumper and look terrible. The hitch was also about $150 less than the OEM hitch. Very satisfied.
Gary
1/31/2005
Received my order and do appreciate the quick service
George
1/31/2005
Ordered in the evening, was shipped the next day. Great service.
Kevin
1/31/2005
I found this product to be very well made. Shipping was very reasonable and fast. I am very satisfied for a good product at a very inexpensive price...Thank You
Len
1/31/2005
I am very impressed with the hitch I bought from you. Fit is excellent, instructions excellent, and service very prompt. Thank you!
Charlie
1/30/2005
Wow!! Ordered on Tues. Recieved by Fri. in California. The hitch took 8 minutes to install on my 2005 Corolla!! 8 Minutes. Easiest hitch install ever. The bike rack is great too. It folds away like its not even there. Thanks for the great service.
John
1/30/2005
Thanks for the great service! I got the wheel Friay abd it fits pefectly! I have been looking locally for this for some time and could not find it! Matt
Matt
1/30/2005
I have to say, I was a little skeptical reading all the rave revues, but etrailer definitely gets the job done. Fast and efficient, constant info about tracking, plus great prices. I'll be back for sure. Thanks etrailer!
Tom
1/30/2005
You guy's are the best, great communication, package tracking, super fast delivery, couldn't have been a better transaction. I will order again. I ordered something from another company the day before, I still have not recieved it and no tracking info. I dont even know how the shipped it. Love you guy's. Jim
Jim
1/29/2005
I ordered a hitch for my Nissan Xterra on the 25th and received it today (28th). It bolted right onto the frame without any hassle just like your instructions said it would. I'm very impressed with your quick delivery, good price and quality product. This was my first experience with your site. Well done. Thanks, Mike
Mike
1/28/2005
My order was processed and received in excellent condition and time. Thanks for the great service.
Fran
1/27/2005
Good selection of special purpose hitch attachments. Ordering was simple and shipping was prompt. I appreciate the tracking for the package. Thanks!
Glenn
1/27/2005
Great product and price. Fast, prompt shipping. Thanks
Jeff
1/27/2005
Order processing AND shipping were super FAST. Plus etrailer had the best price for the hitch i purchased.
Jeremy
1/27/2005
Wow!! Fantastic service. Ordered my hitch and light kit on Thursday @ 3:00 and it was on my doorstep at @2:00 on Friday. Installed it on Saturday.
Joe
1/27/2005
This was the best experience and fastest turn around I've ever had, no problems what so ever. Two thumbs up for etrailer.
Rob
1/27/2005
thanks... you guys rule!
Jamie
1/26/2005
I am really satisfied with etrailer! I didn't expect it to get here so fast, and the prices are the best I found!
Mike
1/26/2005
Thanks! Job well done Signed Delighted customer!
Mike
1/26/2005
Excellent service if you have any questions about anything they reply VERY FAST! Shipping was very fast also. I was surprised to find they had a hitch that was built just for my car( its an Eagle Talon 2 door coupe). Excellent website I will come back to them with anything I might need regarding trailers and trailer parts.
Brendan
1/25/2005
Etrailer.com had the best price and service available on the internet. The website was easy to search and find exactly what I was looking for. Hopefully, they will never change. Great Job
Terry
1/25/2005
The service is excellent. And UPS arrived right on time. Thanks
Shon
1/23/2005
I think that your website is the best, thought out, user friendly site I have ever ordered from. Thank you very much.
Mike
1/21/2005
Very satisfied, easy to use web site and fast service.
Randolph
1/21/2005
I thought it was quick & easy. Your site is freindly, even for someone like me with limited experinece. I got the hard to find ball for my hitch at a reasonable price.
John
1/20/2005
Thank you for the fast service. I was looking for a 7 to 10 day delivery, but four day's. That's the best service I have ever gotten from any internet site I have used. I'll send you all the customer's that I can. Gary
Gary
1/19/2005
I ordered the hitch got it in (2)days. I just had open heart surgery a month ago, and I installed it by myself in 1 1/2 HR it was so easy it was a perfect fit. Couldn't have done better!!!!!!!!
Joseph
1/18/2005
Thanks a million. All went well. Will recommend your co in the future. Donato
Donato
1/17/2005
Excellent service. Very nice product selection and fast shipping! Great company to do business with!
Mitch
1/17/2005
great service, shipped the next possible buisness day and notified me of every step they took, I will definitely do business with them again!
Rob
1/17/2005
Thank you. The hitch went on very nicely, and looks wonderful!
Richard
1/16/2005
Thank you for your prompt service.
Allen
1/14/2005
I just wanted to thank you for your excellent service. My hitch arrived yesterday in great shape.
George
1/14/2005
hello! i wanted to let u know i got my trailer tire n rim n i love it! it fitted perfect n works well! thank you again for having such good deals n good people who answer your phones who are cortious n friendly. thanks again n look forward to buying more from you! sincerly, Dave
Dave
1/13/2005
Can't believe it the order arrived today,just when you said it would. What service. Will order again. Thanks for such great service. Jim
Jim
1/13/2005
I am fairly handy with tools and have a variety of same. As such, I had no problem putting the hitch on my car. The installation of the hitch was straightforward and required roughly the estimated time to put on. It was indeed a "no holes drilled" job, which was nice. The construction and weight of the hitch was more substantial than I had anticipated, which was a pleasant surprise. Overall the transaction was easy with receipt on the date promised. I would certainly purchase from etrailer again.
Ed
1/10/2005
Thanks a lot. I received by hitch within 2 days. WOW THAT WAS FAST. Again, Thank you very much, Joe
Joe
1/10/2005
Thanks for your prompt service. We appreciate it. Jon
Jon
1/10/2005
Lowest prices I could find. Quick to ship and kept me informed each step of the purchase process. Will purchase from etrailer.com again and will recommend to friends.
Tim
1/10/2005
thanks for the fast and friendly order !
Todd
1/9/2005
Thanks for the fine service and excellent quality hitch. My pleasure doing business with you. Will be back again. Thanks
Wayne
1/8/2005
Your bike carrier I ordered for Christmas for my 32 year old daughter is wonderful! The size and hitch design is right, the design is incredibly thought out. It even has a built in lock which is just perfect. Thanks for a great product!
Jim
1/7/2005
Fantastic customer service, selection, prices, web site, and shipping/packing. One of the best internet "stores" in existence!
Robert
1/7/2005
Prompt reply to my order. Great experience in being kept informed about my order and found that pricing was VERY competitive. My parts were delivered in great condition. Thank for your service.
Ron
1/7/2005
Thank you for the fast action on my order. This is the best service I have ever received. Gordon
Gordon
1/6/2005
You don't mess round. I wish everyone got things out to us that quick. Have a nice day ! Jim
Jim
1/6/2005
Wow! etrailer saved me quite a bit of money over other sources. Everything arrived VERY QUICKLY and complete. The only problem I had with the install of the hitch was finding the tools I needed (the garage is a mess and nothing ever gets put up). thanks for everything Shawn
Shawn
1/6/2005
I give etrailer A++
Mike
1/5/2005
Let's see. You order a part and it comes on the day you were told and it is exactly what you wanted. GOOD COMPANY TO ORDER STUFF FROM!!! No brainer. Thanks, including thanks for your help when I called and got right through to a service rep. If I had an on line business, I would want it to run like this one does. Rick
Rick
1/5/2005
Wow, thanks for all of your great help and shipping information - very professional and efficient.
William
1/5/2005
My hitch receiver order arrived a day early. It was really easy to install. All around good experience. And I'll recommend you to others.
Dave
1/4/2005
Great service,friendly emails on order status, and super fast shipping. Will check etrailer first for my hitch needs
Marty
1/1/2005
Thanks for the fantastic service. This is the way ecommerce should be. Great customer service and fast turnaround. Thanks again, Jim
Jim
12/31/2004
Received our order today. Great service Thanks Dave
Dave
12/30/2004
I purchased a trailer hitch for a 2003 Toyota Camry. It was shipped, received and installed very quickly! Bolted right up, the price was right! I highly reccommend etrailer for all your trailer needs.
Jack
12/29/2004
Thanks so much for the great service - Jim
Jim
12/29/2004
My brother in law loves the hitch covers. Thank you Happy New Year!
Mary
12/29/2004
The web site was very helpful in getting the correct hitch for my 2004 Ford F-150, along with the other accessories required. There instructions for installing were right on the mark . . Nice job.
Richard
12/29/2004
I would HIGHLY recommend using Etrailer! A++ service and product! Thanks
Robert
12/27/2004
A great experience, I couldn't believe when my order showed up the next day!
Bud
12/25/2004
Very well organized and they deliver on time. It is a pleasure to doing business with a company that is reliable are resourceful.
John
12/24/2004
Again, the service was excellent and the delivery was prompt. Everything arrived in good shape. Thanks everyone at etrailer.com for making shopping so easy.
Richard
12/24/2004
Now that is super service. If I have any more trailer business to share with anyone it sure will be you folks. Thanks, Loren
Loren
12/23/2004
Wow, I ordered and it shipped the same day, now that's service.
Michael
12/23/2004
If only all Companies were still this dedicated to service. My order was confirmed shipped an hour after it was placed and the product I had searched 2 days 4 this product they had it n stock.
Bruce
12/22/2004
Fast, complete, and competent service. You can not ask for anything more. Recieved, today. Excellent service. Thank you. David
David
12/22/2004
We just arrived home to find our boxes waiting outside for us - unbelievable!!! We just placed our order yesterday and never expected shipment so soon - you guys ROCK! We can't thank you enough for the wonderful assistance we received when placing our order, the all-around wonderful customer service experience, the great products and the fantastic shipping time. Happy Holidays :)
Ila and George
12/22/2004
Absolutely great!! I was afraid that I wouldn't get it in time for Christmas, being that I ordered on the Sunday before (6 days - OOOPS!) Thank goodness I was wrong!! I had the item by Wednesday afternoon...perfect timing to wrap it up and give it to my dad!! THANKS!!!!
Krista
12/22/2004
This is a great site with very good prices and extreme ease to find what you are looking for.
Dennis
12/21/2004
Fast shipping, good products and reasonable prices. What more can you say?
James
12/21/2004
I order everything on-line to save time. This is one of the best run sites I've ever used. Easy to use, fast to confirm and shipping is ultra-fast. THANK YOU!!!!
Steve
12/21/2004
Fast shipping, easy site to order from.Easy instructions to follow it only took about 20 minutes to install my new hitch. You have earned my business. Richard
Richard
12/20/2004
Good experience. I already mounted the hitch and it went fine. No problems. Now I just need the bike rack which I expect will arrive just in time for Christmas!
Victor
12/20/2004
Good communication, good price and fast shipping. Site is well set up and easy to use. Thank you.
Gayle
12/19/2004
You guys really got your stuff together. The web site was one of the easiest sites I have ever navigated through. Plus it only took 4 days for the hitch to show up at my doorstep! Installation was very easy (the part was right & included hardware). I will definately let others know about your business. Mike
Mike
12/19/2004
Just a note to say thanks for GREAT SERVICE AND FOLLOW UP.My first time dealing with you guys and I gotta tell you ,I'm impressed. We use a lot of trailer hitches on my job; we do vehicle testing. I will most certainly reccommend you for all future needs. Thanks again, Dave
Richard
12/19/2004
You guys have EVERYTHING!!!! From now on I'm buying all of my towing supplies from you guys, thanks.
Cord
12/17/2004
Very good web site, easy ordering, very good E-mails to me about when order processed and shipped, order tracking via UPS system, order received in 5 days, very well packaged, very happy with quality of trailer hitch, will order again !!
Robert
12/17/2004
I have used a lot of on line shopping over the years. Yours is the VERY BEST I have EVER used! Your shipping was fast and when I had a question, I would e mail and within an hour I got a resoponse. Your service is second to none! The product I purchased is super. I simply cannot say enough good things about etrailer.com! SUPER!! Thanks!!!
Foster
12/16/2004
I received my order yesterday 12/15. Thanks so much for the great service.
Karen
12/16/2004
I am very pleased with how quickly my order was shipped out and that the product I ordered was available considering the Holiday Season rush.
Maureen
12/16/2004
Finding what you want is really simple. Fast shipment and received my order with no problems. Would definetly recommend the site to friends.
Patrick
12/16/2004
thank you all for your help....received the hitch yesterday...an excellent shopping experience at etrailer....will tell others
Perry
12/16/2004
My cargo carrier was delivered on Tuesday (I ordered it over the weekend)! No rush delivery, no fuss, just fast service. Thanks!
Andy
12/15/2004
AWESOME! Thank you very, very much!! Happy holidays! Debbie
Deborah
12/15/2004
I ordered two items this morning and received an e-mail this afternoon telling me my parts had already shipped -- fantastic turnaround time and customer service! I will definitely order from you guys again...
Ric
12/15/2004
recieved my nerf bars for my truck 12-14 put them on 12-15. very pleased with your service . the directions were good. and really liked the nerf bars. and a good price also thanks richard
Richard
12/15/2004
Probably the best parts shopping experience I had. The information is all readily available, and understandable, and the stuff was shipped very quickly. This is the third time I have ordered from this place, and will continue to do so whenever I need something.
John
12/14/2004
Product is great, order was shipped very quickly, I'm a satisfied customer and will order from this web site again. Thanks
Debbie
12/13/2004
This was a great experience. I was able to look at only items that would fit my truck. I ordered Sunday at Midnight and all the parts were to me that Wednesday. Highly recommend.
Matt
12/13/2004
Buying from etrailer.com is what on line shopping should be - EASY. Each time I order, either by phone or on line, there is email confirmation of my order, email notification of when my order shipped and tracking information provided so that I know where my order is at any given time. My orders always arrive on time and undamaged. Why can't everyone be this perfect?
Rob
12/13/2004
Excellent service and very fast shipping. I'm very happy doing business with etrailer!!
Doug
12/12/2004
WOW, thanx!
Christine
12/11/2004
This is the second Hidden Hitch that I have ordered from etrailer --- best price, best shipping, no problems.
Dan
12/11/2004
Etrailer.com has been a pleasure to deal with, excellent coverage and fast shipment/s of all orders. Very satisfied.
Robert
12/11/2004
Purchase went smoothly and went perfectly. It was nice to find this hitch here for this old trailer I have.
Bob
12/10/2004
Gentlemen I'ts been a pleasure doing business with you. I put an order in the 7th and received it on the 10th, I can't believe how fast you are. The price was right and the product I received is exactly what I ordered. Thank you. Frederick
Frederick
12/10/2004
Excellent service, very prompt. By far the best I've dealt with this shopping season !!!
Ken
12/10/2004
The fastest service ever.
Peter
12/10/2004
Thank you for info you sent via e-mail. My package arrived yesterday. I am impressed with your services and rapid respone time. If I need any other items available from your company again I will certainly buy from you. Again, thanks Becky
Becky
12/9/2004
I have to say that in today's world of e-commerce... etrailer was easy to use, prompt, and gave me piece of mind about my purchase. Even during the busy holiday shopping season. I would thoroughly recommend their site to any customer looking to purchase from them.
James
12/9/2004
WOW - Super fast delivery and excellent communication of order status. I wish all on-line ordering was this easy. I will definitely recommend this site to others. Great job and nice working with you!
Kate
12/9/2004
Just wanted to let you know how impressed i was with my recent transaction w/ etrailer. I quickly located the item i needed from an extremely effective web-site, contacted and placed an order. The young lady i spoke with advised the item was out of stock, but was anticipated early the next week, and would ship immediatly when received. Just as she advised i received the item 7 days later. Sincere thanks for a business that allows for this level of customer service. warmest regards, joe
Joe
12/8/2004
Thank you. You guys are great!!
R J
12/8/2004
Pretty quick delivery Nice friendly communication. I like doing business here.
Ed
12/7/2004
Products were delivered extremely fast and were better than described! Who wouldn't want to deal with these folks!
Lee
12/7/2004
Good product, fair price, and good service.
Sam
12/7/2004
I am most pleased with your prompt shipping, quality of bike carrier and communication. In today's world, I am happy to know that sincere, prompt and quality service still exists. I will tell friends about your company and service. Many thanks Bill
Bill
12/6/2004
I was looking for an adapter to hook a Toyota 3 wire system to a standard 2 wire trailer. This place has several and had descriptions. Shipping was the same day. I am looking forward to the arrival. Excellent site and service.
Dale
12/3/2004
I always hesitate ordering products from web sites that I am not familiar with. etrailer had the products I wanted at the best prices I could find, so I went ahead and gave them a shot. As soon as I placed the order, I received an email with the order details. A few hours later, I got another email confirming that the products I ordered were in stock and would ship soon. About an hour later, another email showed up saying the products shipped and gave me information to track the package. This is great customer service that you won't get from a fly by night company. I am very pleased and would order from etrailer again.
Joel
12/3/2004
Great, fast service. I will definitely recommend and do business with this company,again. My razorback hitch cover looks great and is on my car 2 days after placing my order online. Thank you, etrailer.
Kimi
12/3/2004
AMAZING!!!!!!!!!!!!!! It arrived yesterday morning. I'm Very, Very impressed.
William
12/3/2004
This is a great site, easy to use, fast shipping. YOU CANT BEAT THE PRICES !
Chris
12/2/2004
Wow! Talk about 5-star customer service. This was incredible. I've had a really good experience with etrailer and would recommend it to anyone. I LOVE good customer service and the two things I appreciated most were being kept in the loop about the status of my order and also super-quick responsiveness to my emails. Good job!
Mario
12/2/2004
Thank you for the update.. Incredible service Sharon
Sharon
12/2/2004
Excellent! Got my order much faster than expected. Knowledgeable rep helped me pick the correct wiring product. Best prices I could find, and better service than I could have hoped for.
Steve
12/2/2004
Just too easy. Will buy again!!
Tony
12/2/2004
WOW!!!Ordered yesterday morning, went home for lunch today, & my package was waiting, now that is fast even if I am in Kansas. Thanks again.
Vern
12/2/2004
Great experience!
Jerry
12/1/2004
Thank you very much. I am pleased with the item, and the fast shipping that you have provided. I will surely pass your website on to some of my friends,that I know will enjoy looking at it... Yours Truly, Rusty
Rusty
12/1/2004
They were very helpful on the phone. Thank you very much.
Dean
11/30/2004
Recived the hitch in a few days just like they said . Will buy from this company again . Thank you, Frank T.
Frank
11/30/2004
You guys are great! Fantastic selection and fast response. Can't wait to use you guys again.
Noe
11/30/2004
Great service! What I ordered arrived in only a couple days. I would definately order from you again!
Norma
11/30/2004
Absolutely great service. I started my project on a weekend and ended up placing two seperate orders. E-mailed and asked if they might ship them together. The orders were combined, shipped by Monday and extra shipping charges refunded. You can't ask for better service than that! Thanks
Ron
11/30/2004
Excellent company. Quick shipping, good e-mails, good prices, large inventory. The website is very easy to navigate and to order from. I recommend them.
Stu
11/29/2004
Great price and excellent customer service.
Bryan
11/24/2004
Wow...You guys are fast! My order was shipped in less than 24hrs. Also, I had no trouble finding what I needed. The search and navigating fetures of your website were excellent. I will recommend your company to my family and friends. Thanks again, Dan -- Repeat Customer!
Dan
11/24/2004
This is my 2nd time ordering from etrailer. I would say in both cases, the experience was a good one. The ordering was simple, the prices were fair, you had everthing I needed and stuff I didn't even know I needed, and the goods(at least the 1st order) delivered as promised. I anxiously await my 2nd delivery.
Leonard
11/24/2004
Great company to work with. Quality items and a friendly group of people.
Eric
11/23/2004
This is crazy... You place an order, and right away you get an e-mail back with pictures of the things you ordered. Then you get an e-mail confirmation of the availability of the items. Then you get an e-mail when the items are packed and shipped. It is such a pleasure to do business with a company that has the customer service "thing" figured out. Keep up the good work!
Larry
11/23/2004
Great Experience! Hitch arrived propmptly. Was a perfect fit. Installation difficulty was rated at 4 and took me only 20 minutes to install. The connector for the wiring was a plug and go installation. Great experience all the way around. Thanks!
Michael
11/23/2004
I am very satisfied with the quick turn around of the product delivery. What is more impressive is the customer contact regarding the shipping and delivery. I have ordered a lot on line and your company is one of the top!
Tom
11/23/2004
I am VERY impressed with the communication you guys have. I ordered 2am on Monday and received order confirmation around noon and notification it was shipped at 5PM. I am the shipping manager for an online hot tub company (poolandspa.com) and am impressed with your system. You have just gained yourself a repeat customer. Thanks.
Brandon
11/22/2004
I received my new cargo carrier and it's perfect. Thanks again for the great product. Dave
Dave
11/22/2004
Great service! We needed a rush order and they shipped the item within a few hours. This is our second order with "etrailer" and recommend them highly.
LaVern
11/20/2004
Super fast shipping! I ordered online on Monday and received the hitch on Thursday. Will be a repeat customer.
Brian
11/19/2004
I received everything. Thanks! Very Fast shipping, excellent service, great prices... How do guys stay in business? Thanks! Doug
Doug
11/19/2004
I installed the hitch in my driveway in a little more than half an hour. It fit, just like they said it would. It arrived on time, the price was right, what more can you ask?
Richard
11/19/2004
I put your hitch on my 2000 Toyota Sienna in less than 30 minutes. Perfect fit!
Robert
11/19/2004
So far so good, def the cheapest place around even w/ shipping included, customer service is excellent and informative, would recomend to anyone looking for trailer parts or a hitch. A+ transaction
Jeff
11/18/2004
Normally the first thing i do is take off any advertising on items I purchase. But I'm so happy with the customer service, price, and quick delivery of my trailer hitch i'm leaving the etrailer.com logo on it. Lenny
Lenny
11/18/2004
Kept very informed of the status of order. Arrived in good shape in a short period of time. Happy with the experience.
Duke
11/17/2004
Great service and very fast delivery, I wish everything was this easy!
Jerry
11/17/2004
Unbelievable fast delivery on ground service.
Jerry
11/17/2004
Just wanted to let you all know I received my trailer hitch cover and pin & padlock yesterday afternoon. Also, y'all have SUPER customer service skills!!! When I had trouble entering my order on the web, I called. The person I spoke with took all the information and stated they would enter the order and I would receive a confirmation email....I received 3!!! You all have some of the best customer service I've ever encountered not to mention speedy delivery. Thanks! My dad is going to love his Christmas gift....Big University of Kentucky fan!!! Very Happy Customer, Rhonda
Rhonda
11/17/2004
You guys really provide good service for online orders. I really appreciate the prompt and informative e-mails. Regards, Ron
Ron
11/17/2004
you are the best thanx for great service, outstanding quality and service and delivery is the fastest ive seen. thanx jb
John
11/15/2004
I received the hitch on Thursday, as promised. It installed in about 40-45 minutes. Fit superbly and looks just fine. Thanks for the confirmation, shipping information and good service! Vic
Vic
11/15/2004
Very impressive. I received package within a few days. I expected atleast a week. Highly recommended!!!
Roger
11/13/2004
Thank you so much for your fast service!!
Jeremy
11/12/2004
Thank you! Great service. Pieter
Pieter
11/12/2004
etrailer.com provides fast and reliable service plus the best prices anywhere.
Steve
11/12/2004
Shopping with etrailer.com was one of the best online shopping experiences I have ever had. Etrailer.com kept me informed of my order status throughout the whole process and my order arrived within four days. If I ever need any more towing products, I will order them from etrailer.com.
Joe
11/11/2004
your shipping is fast, and your products are top quality.
Lou
11/11/2004
The wiring harness arrived quickly, at a reasonable price and fit perfect. What more can I say ??
Mike
11/11/2004
Had the part I needed in stock. Quick and easy ordering. Shipped in less than a day at reasonable charge. Outstanding service! What more needs to be said? Keep it up!
H K
11/10/2004
it was great shopping for my trailer hitch with etrailer. they were on time with notices on my order and on shipping it out and getting to me in a timely manner. would suggest that everyone get their hitches at etrailer with the great prices and service.
Joe
11/9/2004
Great, very user-friendly website. Found the hitch I needed easily. Shipped out the the same day I ordered it! Already received, and installed. Great product design; and installation was very straight forward.
Melissa
11/9/2004
That's great customer service! Thanks! Sincerely, Jules
Julie
11/7/2004
Thank you. The order was received in good condition. I have ordered from you several times and have been extremely pleased with your service and products. Thank you for being such a great business! Kevin
Kevin
11/7/2004
I was impressed by the quick response from etrailer in confirming my order, e-mailing to tell me my order had been recieved and shipped, and the speed in which I recieved my order. Thank-you for your speed and accuracy. Scott
Scott
11/7/2004
The ordering process is great. Service is excellent. Thank you for a wonderful product! David
David
11/5/2004
Fast shipping. I got it the next day. The web site made it easy to find the right hitch. Excellent price. The hitch installed just as advertised.
Kevin
11/5/2004
Thank you for your prompt shipment. You shipped within 16 hours of me ordering. Excellent! Thank you again! Michael
Michael
11/5/2004
WOW! That was Fast! My order was delivered to my front door yesterday!!! You guys are quick! Thanks a lot. . . . Pete
Peter
11/5/2004
These guys are awesome!! I ordered my hitch for a VW Jetta Turbo on sunday and the hitch was at my house Friday! I had one question and they responded very fast!! ALL PROPS TO THE GUYS AND GALS AT ETRAILER!!
Scott
11/5/2004
I thought the service was great, constant contact with the customer through the shipping procedures, products were great, and also thanks for the wiring diagrams on your site it helped a bunch! Thanks for your quality site , you have a new faithful customer!
Tim
11/5/2004
I received the shipment today. Thanks for the prompt service. G.
Gerald
11/4/2004
You are AWESOME!! Thanks for the great service! Respectfully, Jim
Jim
11/4/2004
I have got to tell you, your company has great customer service. I email'd a couple of questions last night after 8pm and I got responses right away! Easy to order site and I love the email confirmations on invoice and shipping. And your prices are awesome. I wil definitely tell others about you. Great experience!!!!
Jim
11/3/2004
My second order. Fast, fast service. I don't need to look anywhere else when I need trailer parts because I've found the site where I'll get everything.
Jim
11/3/2004
etrailer is a great company. I recommend anyone with trailer needs to etrailer. I forward all my members to etrailer.com as they have great customer service and know what they are talking about. Thanks, Brian
Brian
11/2/2004
Customer support was friendly, received the hitch one day earlier than expected, and installation was simple - I'm another happy customer.
Oliver
11/2/2004
I've bought my third trailer hitch from etrailer.com and once again have received excellent service and an excellent product. Thanks!
Philip
11/2/2004
Trailer hitch went on easily and quickly as advertised. Thanks, again.
Tony
11/2/2004
This was the only place I found what I needed. I got the shipment quickly and correctly. Thanks for the great service.
Don
10/30/2004
Great company to do business with... Great communication... Very fast delivery... Would buy from again…
Dan
10/29/2004
Outstanding service and great prices Thanks
Dave
10/29/2004
I ordered a hidden hitch and wiring harness, with 2 day delivery. service was fast and everything was on time. I highly recommend this company and will do business with them in future. Excellent!!
Jed
10/29/2004
the louvers arrived today via UPS, and I'm so pleased with them and the looks on my truck! Thank you so much for your quick delivery and product....I will reccomend you to my friends.
Jim
10/29/2004
Order a 5th wheel hitch and arrived in four days. Installation instructions clear and exact. Installed it myself in five hours. Thanks Etrailer
Brian
10/27/2004
Wow! The hitch showed up on Monday and I had it on by Tuesday. Great service when I needed it.
Jim
10/27/2004
This is the first item I bought from E-trailer. It certainly won't be the last though. Great service and product, with quick shipping, and item confirmations and tracking. Thank You, John
John
10/27/2004
Great dealing with e-trailer. Highly recommended. Fast and honest info.
Steven
10/27/2004
My experience with etrailer.com could not have been more pleasant. I phoned in my orders (i made two in the past week)- and received the items withing four business days and fit like the website promised. I could/would recommend this site to anybody.
Paul
10/25/2004
This has been one of the best experiences in on-line shopping I have ever had. Fast and accurate. Excellent on-line technical information for connecting trailer lights and brakes. Keep up the great work!
Myron
10/24/2004
It was a great trans. and I will buy from you again. Ty
Ty
10/24/2004
Very happy with all aspects of the transaction,will definitely do business with you guys again.
Jeff
10/22/2004
The shipment was very good. It took four days to arrive but it was in good shape. I saved money and it worked out good. Thanks, Jesse
Jesse
10/22/2004
GREAT job at quickly filling orders, timely communications, not to mention up-front instructions how to contact them personally. These guy guys rock! I'm looking for something else to order - just so I can experience doing with you business them again. Thanks again Ken
Ken
10/22/2004
Get service. Got here quick. Fit like a champ. Thanks
Larry
10/22/2004
Ya have a great web site, but more importantly, I received the items that I ordered, ASAP. Your web site is very, very effective. Thanks so much. Mike
Mike
10/22/2004
The hitch showed up today and was a no brainer to install. FWIW, I thought that the little spiral wire gizzy's to install the front bolts was clever, you guys did good. Thank you, Albert
Albert
10/21/2004
Excellent service! Thanks a lot Jaime
Jaime
10/21/2004
Hello, Just a note to let you know I appreciate the e-mails and very fast delivery of my order. You are on top of keeping a satisfied customer. Thanks
Richard
10/21/2004
Wow: Most fast! Gracias
Jim
10/20/2004
I received the hitch today; thank you for being timely with the order and getting it here before Friday. Many thanks, Rex
Rex
10/20/2004
Damn good service there, I'm very impressed and as they say and I well know, word of mouth can be your best advertiser as well as the greatest defeater, I'm pleased and also have a big mouth, ha, I'll spread the word. Thank you for the expedient and great service. Tim
Tim
10/20/2004
Etrailer did me great! I had prices from local shops for my hitch from $240 to almost $500! Etrailer sold me the higher quality hitch for under the $150 with the wiring! Got delivery fast too! I'd recomend anyone to buy from Etrailer first and not waist 4 hours on the phone to local shops like I did! Howard
Howard
10/19/2004
100% excellent service! I got emails evey step of the process and the items showed up as described and when promised. Thank you!
Ben
10/18/2004
Very good service. I was pleased with the promptness and the communication as the order was shipped. It all arrived in good shape and was exactly what I needed. Thanks much!!
Merton
10/18/2004
I have ordered many items on the Internet but none top your ordering process. Very easy to find the correct item for my car, ordering the item was just as easy, and VERY fast shipping. Thanks for the great service.
Philip
10/18/2004
This is my second visit to etrailer.com. My best friend just bought a new Dodge Ram pickup so I ordered her a lighted hitch cover for her Christmas present. I am so delighted with the one I have on my Ford PU. Thanks very much etrailer!! Cyndi
Cyndi
10/17/2004
I really appreciate your service... I WILL order from Etrailer.com again! Clint
Clint
10/15/2004
outstanding, fast and half the price of my local supplier
Jayson
10/15/2004
The sales rep. was not only very helpful, and knowledgeable, but cheerful as well. It was a pleasure doing business with someone who made the experience pleasant but useful.
Dennis
10/14/2004
I've been waiting for a hitch to be made for my 2005 Subaru Legacy Wagon. When I checked etrailer, you had three to choose from. I called customer service to get some guidance on the wiring harness and received prompt, professional service. With data in hand, I went online, ordered the product(s) and received a notice that night that the order had shipped. It doesn't get any better than that. Not to mention good prices. I'll be back for future orders.
Dave
10/13/2004
You folks do a great job! Order arrived in timely fashion [excellent packing] with no damage, instructions clear and correct thanks again. Len
Len
10/13/2004
After shopping tirelessly on the internet for a hitch for my Honda Pilot it was a relief to come across the etrailer site. The ease of use when ordering and the pictures that showed my vehicle, the actual hitch and where to find the wiring harness, sold me! Thanks for your help.
Richard
10/13/2004
It is a pleasure doing business with etrailer. Bill
Bill
10/12/2004
Thank you- that was quick! Steve
Steve
10/12/2004
Great to deal with, good communication, shipped next day.
Bert
10/11/2004
The web site is great, it has everything I needed and a lot more. The parts I ordered came when promised and fit perfectly. Looking forward to my next order. Thanks
Fred
10/11/2004
EXCELLENT CUSTOMER SERVICE!!!! Cover was exactly as described, shipping was reasonable and the cover arrived right on the date promised. Unfortunately I only have one trailer hitch, so doubtful that I'll be ordering again. Thanks
Ken
10/11/2004
You are wonderful!!! Michela
Michela
10/11/2004
The Quality and services provided by E-trailer.com was so impressive, I bought another trailer hitch for my second vehicle.
Richard
10/11/2004
Just wanted to say thanks for a great product and great service. Installed my hitch today ,a perfect fit no drilling.
David
10/8/2004
My experience w/e-trailer has been GREAT! Courteous people on the phone and QUICK shipment!!! Email confirmation and tracking is awesome too! Thanks E-trailer!
Marie
10/8/2004
I will recommend your company to others seeking front receivers for their fishing racks. Very polite and good response. Thanks
Bob
10/7/2004
Good service and a good price. I was told by a internet competitor that I should stay away from etrailer but there was a $100 difference in the cost so I ordered from them. They told me that they couldn't sell the hitch for that low of a price. I received email updates periodically and the hitch was delivered on time. Great job.
David
10/7/2004
Great experience. Small order but no matter -- fast shipping and excellent customer service!
Don
10/7/2004
Shipment arrived today with all items in package. Had a little problem trying to place the order via your website, but the lady on the phone was very helpful, friendly and courteous. Nice doing business with you. Thanks, jd
JD
10/7/2004
That was fast! Thanks! Matt
Matt
10/7/2004
I ordered my hitch (Draw -Tite) on Thursday A.m., received it on the Following Tuesday. Installation was a snap. Working alone, It was on and tightened down in only 15-20 minutes. Looks Great and is well hidden except for receiver,which of course has to show. This is my first time ordering from you, followed by one my son bought for his car. Also an easy install. I WILL RECCOMEND E-TRAILER.COM TO MY FRIENDS.
Richard
10/7/2004
It was easy, simple and a pleasure to order the hitch and wiring harness that I needed. I was kept up to date with detailed email on the shipment process and it was delivered promptly. I attached it the day after it arrived and it took the amount of time that was listed on the website. The wiring harness plugged in much easier than having to tap off the brake wires as I have done in the past.
Colin
10/6/2004
I tried to by this particular Hitch all summer. It was out of stock everywhere. When I called, you said it was in transit to your location. My order was placed Sept. 28th and I received it Oct. 5th. Great Work.
Dodttie
10/6/2004
No problem shopping. Fast and economical.
James
10/6/2004
I was very impressed with doing business with etrailer.com. I found product selection, the ordering process was simple, and my items came sooner than expected. This is how other retailers should be. Thank You
Les
10/6/2004
Parts arrived today and they were exactly what was needed. Thank You!!!
Mary
10/6/2004
Thank you for your fast response and service, Bill
Bill
10/5/2004
Fine work guys
Jim
10/5/2004
I just had to write to let you know how much I appreciate your website. When I found etrailer.com through a search for electric brakes, I was clueless as to what I would need to install electric brakes on our pop-up camper. Your site was very easy to use and positively intuitive with information and detail links in all the right places. It's obvious the site was a corporate effort with extensive input from both web designer and those in the company with the industry knowledge. I am confident we have ordered exactly what we need and everything we need to do the job. Thank you, ronda
Ronda
10/5/2004
Excellent service and Excellent price.Go to your local auto parts store and price a class III hitch and then price it here. Thank you,Timm
Timm
10/5/2004
Even though I have not received my hitch yet( just shipped) etrailer has kept me updated as to the steps along the way via e-mail,,it sure is nice to know status without having to ask,,I will use or recommend etrailer in the future,,thanks
Claude
10/4/2004
Got it and love it! Thanks so much. Will send all my friends to you for their needs! Cyndi
Cyndi
10/4/2004
Thank you. You guys are fast.
Robert
10/4/2004
Reasonable prices. The woman I worked with over the phone on my order was very helpful in answering questions and assisting me in ordering the correct items for my car. Delivery was prompt. One of the best experiences I've had dealing with any company. Thank you!
Capryce
10/3/2004
Great internet shoppinng experience. Good deal on a hitch. Installed easily. Will recommend etrailer.com to friends and family.
Tim
10/3/2004
The site is pretty easy to get through. Their prices on most items are a lot cheaper than most. Shipping wasn't bad (or the time it took to get here). The part I ordered seems as high a quality as I'm gonna get. I can definately say I'm very satisfied.
Don
10/2/2004
Just want to thank you for your top notch service. I received my hitch on time as promised. Installation was a snap (30 minutes total) and everything fit perfectly. It's nice doing business with an outfit that really has it together. Thanks again!
Dave
10/1/2004
Very pleased with parts received and with the speed in which they were shipped. Ordered online and they were shipped the same evening. Parts in great condition and exactly as described. Thank you very much!
Lance
10/1/2004
Really nice folks and order arrived quickly.
Marshall
10/1/2004
Excellent to work with. Website was easy to get around and user friendly. Order was shipped right out.
Tony
10/1/2004
Great company! Web site is easy to navigate, prices are very competitive and shipping is accomplished without fault.
Joe
9/30/2004
My wife purchased a trailer hitch for her 1999 Volvo V70, It went on in 10 minutes maximum! Thanks for a great product. Mike
Mike
9/30/2004
I received my hitch order in less than 6 days and the installation went well with the supplied instructions.
David
9/28/2004
Thanks for getting it out so quickly, Taylor
Taylor
9/28/2004
I just received the order for the ball-hitch package. It was sent in a very prompt manner. I am very pleased with your service and will use your company again in the future. THANK YOU!
Martin
9/27/2004
Thanks, order received just in time for camping trip. Just what I needed. I will be checking back in time for other needs. Thanks for a job well done.
Robert
9/27/2004
Wow! Received my order in 3 days and that's shipping to Canada! No problem at all with the parts ordered. ETrailer had the best price and I can't say enough good about the experience of ordering on-line. THANKS for the good work!
Wayne
9/27/2004
Good, Prompt response and shipment. Will order from them again.
Donald
9/26/2004
The hitch was received yesterday aftenoon, two packages. Thanks for the prompt and careful service. The hitch is installed already. Abner
Abner
9/25/2004
I actually called in my order and the operator that took my order was great. They e-mailed me updates about the shipment and received it in 2 days Will work with E-trailer again.
Jeff
9/25/2004
Order has been received. It was the easiest installation I have ever seen, and the instructions were great. Thanks. Lionel
Lionel
9/25/2004
Great Prices!
Thomas
9/24/2004
Received hitch today for my Grand Prix GT. The ad said it was a difficulty " 4 " to install. The wife was not due home for a hour and a half so I decide to give it a try, I would have at least this afternoon and after dinner if I had any trouble installing. Well, I wish all my life problems were "4" difficulty. I finished in less than 15 minutes from start to finish. Thanks for making it so simple. Dennis
Dennis
9/23/2004
Just to let you know that I received my hitch in the mail today and everything made it fine. Thanks for the great customer service and for shipping to APO's. Devlin
Devlin
9/23/2004
Thank you very much for the promtness on filing my order. This is my first time doing business with your company, I will recommend you to anyone looking for this type of equipment. Don
Don
9/23/2004
After waiting for about 25 days for my trailer hitch to come into the U-haul store on my previous car, I was ready to go with a different company. Needless to say, I just checked the site and they informed me that my order is now on its way! Impressive! Plus the shipping and handling is very competitive and because I live out of state, no sales tax, which takes care of the cost of shipping! Thanks alot etrailer, and I am sure I will be recommending you to other friends and relatives, as well as looking forward to using you again in any future needs! Sincerely, Robert
Robert
9/23/2004
First, I like to thank you for such a speedy response! Second, thank you for the personal response! I, like so many others I'm sure thought this was a "computer" generated response. I cannot tell you how delighted I was! Now, I believe those letters written in are true about the kind of customer service that you and your company lay to claim! My sincere appreciation, Harold
Harold
9/21/2004
Great service, I received my order in 1 day and the order was complete and the hitch is already installed. Thanks.
Darrell
9/17/2004
It is really great to order items from your web site and the responses are extremely fast. Items ordered are always shipped within a day of my order...Thanks for being a great supplier of trailer and towing products!!!
John
9/17/2004
Received my hitch on Thursday, I am pleased with the quality and the fit.Thanks
Richard
9/17/2004
Ordered on 09/12/2004 installed on 09/17/2004. No problems with installation. Saved $125.00. Thanks for your excellent service
Tom
9/17/2004
I can say with out a doubt that if you have a vehicle, of any size, with a trailer hitch. The url for E-Trailer is a must bookmark. They have items that some walk in trailer shops have never seen. They also have customer serves individuals who's communications skills work both ways.
Bart
9/16/2004
Thank you for the quick service.
Frank
9/16/2004
Wow! You people don't mess around when it comes to filling and shipping an order, do you? I received my new trailer hitch by UPS yesterday and installed it immediately. It looks great and appears very sturdy. It took about four days from ordered to installed. I can't wait to try it out. Thanks for your efficiency. Best wishes, Irl
Irl
9/16/2004
etrailer has been nothing but extremely helpful.
Kevin
9/16/2004
Ease of site selection and courteous phone rep. made me very comfortably being a first time customer.
David
9/15/2004
etrailer had the best description of products--even better than the website of the manufacturer of the brand I chose. They had the best price. Their website was easy to use. Delievery was fast.
David
9/15/2004
Thank you for your quick service.
David
9/15/2004
with this order I have to give you an A+.all of you know what you are doing.thanks
Hans
9/15/2004
The Curt class 2.5 hitch for the 2004 Honda CR-V has to be the easiest to install yet. The fishwire tool they provide in the installation kit worked like a charm. E-Trailer did a great job. I recommend them to everyone who asks.
HW
9/15/2004
Service was "Outstanding" and now Support is just as "Professional" ~~ Etrailer is Awesome!
Ronald
9/15/2004
Great! Fast, friendly, as described. Excellent communication of order progress, well packaged. Fit as described. Really good. Thanks, Scott
Scott
9/15/2004
Quickly found the harness I needed and submitted the order on a weekend. That Monday morning I got confirmation the order shipped. I received it on Wednesday. Exactly what I ordered, priced well with timely receipt. Great Job!
Tom
9/15/2004
Received my hitch today. Went on as easy as described. Excellent product,excellent price, excellent service. What more can be said ? Thanks, Frank
Frank
9/14/2004
My experience with etrailer was great! They kept me informed of my order status each step of the way. Shipment was fast and it arrived in the condition expected. Thankyou!
Gary
9/14/2004
Have bought three hitches from you and will continue to do business with you. Great price!Thank You for the quick shipping.
Mike
9/14/2004
My experience was great! They shipped my product immediately and kept me informed throughout the whole process. I would definitely recommend etrailer.
Sharese
9/14/2004
I spent some time locally trying to buy a towing hitch for my honda. etrailer, supplied it and wiring harness and delivery for about 50 bucks less than I could have just got the hitch Andy
Andy
9/13/2004
What a Great staff! I had a few qustions I needed help with and was pleased with the response time (REALLY FAST) and the details of the answers made my purchase easy and a real pleasure. I will certainly be a repeat customer!
Bob
9/13/2004
I am very happy with the service I received from e-trailer.com. They sent the equipment as soon as the order was placed and everthing arrived in its proper time.
Jose
9/13/2004
Everything was easy to find and priced reasonable. This is the second order that I have purchased from etrailer and there will be more to come.
Steven
9/13/2004
I purchased the class 1 hitch for a corolla, best price around, shipped out within 24 hours, fastest shipping with great UPS navigation link, super easy self installation when others would charge over the price of the hitch just for install. thanks etrailer, instructions and product sales was great.
Samuel
9/12/2004
I got my DRAW TITE trailor hitch today a couple of days before I expected it and in good shape. It was quite intimidating, so massive, but me and my buddy read the instructions and got right to work. The whole thing went in on my Dodge Ram perfectly in about 20 minutes. It works great...good price, fast delivery and easy installation...no drilling...Bill
Bill
9/10/2004
Thanks for the info and fast service.
David
9/10/2004
THANK YOU,GREAT PRODUCTS. STEVE
Steve
9/10/2004
Thanks .Good job , perfect work.
Wanda
9/10/2004
Service was prompt. Order confirmation and shipping confirmation was nice to see. All and all, a good experience with your company!
Chris
9/9/2004
Super Quick Shipping,Great Communication!Looking Forward To Doing Buisness With Again,THANKS!!
Carl
9/8/2004
Fast service; received my order in a few days. They keep you posted via e-mail almost daily regarding your order. Would buy from them again without question.
DL
9/8/2004
I ordered a trailor hitch, paid regular ground shipping, and recieved it in 3 days. The product was everything the site said it would be! This site was very easy to use and offered great follow up. I would definately order from here again! Thanks for one of the easiest internet transactions I've had!
Scott
9/8/2004
Got the bike carrier put together and love it. Thanks for the prompt service.
Ronald
9/7/2004
Thank you so much. We have been so satified with the stuff we ordered. We have even passed in onto other people. Kristy
Kristy
9/4/2004
After purchasing our Suzuki XL-7, we wanted to add a trailer hitch, and were planning to hire someone to do it. A friend at work suggested checking the internet and doing the installation ourselves. I followed his suggestion and found our Hidden Hitch at eTrailer as well as our bike rack. eTrailer had the installation instructions available to view BEFORE I bought, so I could see how EASY this installation would be. We received our order on time and in good condition. When I want to add some accessories, I will definately be back. I also appreciate the email notifications and UPS tracking numbers. 10 out of 10.
Erik
9/3/2004
I can not believe how easy, quick, and "good-fit" this on-line purchase resulted in - great service.
Mike
9/3/2004
thanks for your speedy business!!
Pat
9/3/2004
hitch arrived on time, and it took me about 10 min to put it on . thanks alex
Alex
9/2/2004
I'm sure the good people on your end don't get much feedback when things really work the way they were advertised! Well, the Product I just received "Anti-Rattle and Lock for 2" Trailer Hitch Receiver" made by Valley works very well with our Blue Ox Tow Bar. The loose connection is gone and that makes for a safer towed vehicle. Pass on the word...it works! Sincerely, Don
Don
9/2/2004
Absolutely a pleasure to deal with! Great prices, fast shipping and very friendly customer service. Every time I have emailed a question I get a response the same day. A+ service!
Marc
9/2/2004
Placed my order on on Monday and received it on Wednesday. That is great service. Thank you very much. One of the hitch plates is for our daughter who will turn 50 and we were told no gifts So we bought a gift for her car. Thank you Great service.
Nancy
9/2/2004
I just had my receiver hitch installed on my 05 Ford Escape. It arrived quickly after ordering and I am pleased with everything. Thanks, etrailer.com!
Perry
9/2/2004
Great products, great prices, great service... etrailer.com has it all. When I had a special request on my order multiple people jumped on it, made it happen, and kept me updated the whole time. Shop around if you must, but trust me: You'll choose etrailer.com. They're the best in the business!
Richard
9/2/2004
Easy to order. Easy to pay for. Extremely fast delivery! No problems at all. What more would you want?
Jerry
9/1/2004
Shopped all over the net for the best deal on a Reese Dual Cam sway controller. You guys had the best price ($139.00) by far. Saw this item on other supposed discount sites for over $200.00 plus shipping. Service was great! Shipped my order quickly and let me know the status as it moved along. I'll be back! Jim
Jim
9/1/2004
Quick delivery, simple to install. Good price on product, will shop here again. Thanks for the great instructions, Dan.
Dan
8/31/2004
Your service is outstanding and your prices can not be beat. Thank you e-trailer
Glen
8/31/2004
I got my hitch in three days. My husband put it on in less than an hour, he says it fit like a glove, no problems. We we're told by the dealer there wasn't a hitch for my Mazdda 6, I got it for a bike rack. Great service. Thanks
Jennene
8/31/2004
Great selection, great prices, More importantly they have stuff thats hard to find in most stores! Info about installation time is especially useful. Thanks etrailer
Joseph
8/31/2004
Great World Class Customer Service!!
Louis
8/31/2004
I'm impressed! I got the hitch as promised. Easy to install. Thanks!
Ronald
8/31/2004
You guys saved me a good chunk of cash with that over G.M. I appreciate all your help!!
Todd
8/31/2004
Thanks for your quick response and delivery. Great product, easy installation. Spreading the word. Tim
Tim
8/30/2004
I received my hitch and installed it in about a half hour. I have been towing this and that for almost 40 years. I've bought about every manafacturers product, and when one was not available, I've made some pretty nice ones myself. The Hidden Hitch that you sent me for my Honda Element was beautiful in its simplicity and design. assuming that it is going to do its job (that is: stay on the car, and not damage it) I send you my compliments! NICE JOB! Really good looking , nice and tight under the bumper, easiest install ever, very slick plastic cover for the receiver. You guys (and gals?) did a really good job...thanks!
Bob
8/29/2004
I purchased a first class hitch for my Pontiac Vibe. I recieved first class service at a great price. Delivery was timely. It was as advertised, a easy install. Thanks etrailer.com
Paul
8/29/2004
Thank you for your prompt service. I hope to do business with again.
Richard
8/29/2004
I ordered a trailer hitch, and wiring for my Jeep. Prior to that I was quoted over $400.00 for the same thing that I was able to get from Etrailer for $170.00 and it was easy to install. Thanks
Thomas
8/28/2004
Quick Service and the hitch was exactly what I expected.
John
8/27/2004
etrailor.com is great! Very easy to use site, lots of helpful info including good product photos, and the prices were good (in some cases much better than elsewhere).
Perry
8/27/2004
Very pleased with fast turn-around on my order. Would highly recommend dealing with this company. Good prices, quality products.
CJ
8/26/2004
It was quick service. I odered on Monday and received my light connectors on Wednesday. The installation took about 15 minutes. Any thing I need I will oder from you again.
Gary
8/26/2004
This is my second order with etrailer.com and as before, everything goes soooo smoothly and without a "hitch" (pun intended):) All internet experiences should be this efficient. Thanks for the good work! Jim
Jim
8/26/2004
Best price in the world on a quality Valley hitch. Communication was great and item was shipped promptly.
Dave
8/25/2004
Everthing went well. Got the hitch on the 2004 Honda CRV. The fishwire tool was a real help. You are the first sourse for a hitch with a standerd 2" recever that I was able to find. Thank You David
David
8/25/2004
I found your site easy to navigate. The checkout process went smoothly. The order was filled and shipped almost immediately. I could'nt be more satisfied if you were a local store.
David
8/25/2004
I have ordered other products from etrailer in the past and present and I am 100 % Satisfied with the products. Products were delivered to me fast and with instructions on how to install them myself. Thanks etrailer.com from a customer that give you the #1. You are the best.
Gerado
8/25/2004
I will check with you first the next time I have any camp needs. Thank you so very much for your commitment to customer service. John
John
8/25/2004
You guys are great!! I placed my order on Monday night and was delivered promptly before 10AM on Wednesday. I got exactly what I need it, thanks etrailer!!!!
Jose
8/25/2004
Lens' arrived on time and in excellent condition. Very pleased in doing business with you.
Charles
8/24/2004
Easiest way to do business, FAST, GOOD PRICE, AND WHAT GREAT SERVICE. Can't go wrong doing business with these guy's Thanks
Jeffrey
8/24/2004
Last week I ordered a hitch cover for my Yukon and was pleased with the reliable service I got. The ordering process was easy and shipping and delievery was prompt. Product quality was excellent. Today I am ordering another hitch cover for my son in the Air Force for a Christams present. Keep up the good service. I will recommend your company to others.
Tom
8/23/2004
the quick response was a great surprise,easy to put together,ordered it sunday evening got on my door step three days later thank you, you did well i'll be back
Demetrius
8/20/2004
I was real suprise of the fast shippement. I was a breeze to install. Thank you Will refered other to your site Pierre
Pierre
8/20/2004
I thought the order went very well. It was easy to order and the shipping was quick! I was very pleased! Bill
Bill
8/19/2004
Thank you for the fast service. Bob
Bob
8/19/2004
Just a note to say thanks! In 20 minutes time I had your hitch installed on my Dodge Van and I was wired to tow. Wow, that's less time than it would have taken me to drive to my local hitch dealer who wanted to charge me $110 more for just the hitch without the wiring! Way to go etrailer!
David
8/18/2004
Best ordering exerience I have had, smooth no problems items arrived on time and were in perfect condition. A+ rating
John
8/18/2004
I received my etrailer hitch this afternoon. I found that it was even better than advertized, and the ease of installiton was fantastic. When and if I need another I will reorder. I recomend "etrailers" heighly. John
John
8/18/2004
I recieved my draw tite hitch today and installed it in about 20 minutes. It was easy, cost $70 less then the local dealer wanted and I saved $50 bucks on installation. I'm $120 ahead and very satisfied.
Patrick
8/18/2004
We ordered a trailer hitch it arrived pretty quick and fits GREAT! Thanks…
Retta
8/18/2004
Had the hard to find part I was looking for & shipped it that day. Great service!
Robin
8/18/2004
From the minute I called the customer service number, and up to recieving my confirmation e-mail, everything has been outstanding. I recieved the in stock e-mail today at 11am which said the items would be shipped within 24-48 hours. Then at 4pm, I read another e-mail saying the item was shipped that same day. Then on top of that the customer service representative I talked to was very patient with me and helped me out with every part I ordered and fully answered all of my questions. I would not hesitate to do business with etrailer again. I can't wait for the items to get here. Thanks.
Carlos
8/16/2004
Great shopping at etrailer.com shipping was what what i was looking for and these people did it all. Thanks
Harold
8/16/2004
Great service and selection. Super Fast shipment.
Ronald
8/16/2004
WOW! Fastest shipping at the lowest price. Thanks so much, we saved a ton of money and it was so easy! We'll be sure to tell our friends.
Dana
8/15/2004
Friendly service, helpful, and quick shipping -- I couldn't have asked for anything better from a merchant! I would recommend to anyone.
Kevin
8/15/2004
This was the easiest and the best trailer hitch that I could have bought for my Honda Odyssey. It was so easy to put it on and the tubular design definitely makes it a Hidden Hitch. Thanks for a great product.
Tom
8/15/2004
No brainer. Nice doing business with you.
Yevgeniy
8/15/2004
Thanks for the very nice product! Perfect fit and very easy installation. Will return for any other trailer needs. Thanks again
Daniel
8/14/2004
I'm so thrilled to have found your company online. I still have a question about my product, but the service and delivery has been awesome thus far. I placed the order online on Wednesday, and here we are on Friday, and my hitch is installed already! :-) Thanks!
Giri
8/14/2004
I was really impressed with your QUICK delivery. It was a real pleasure to deal with you.
Bill
8/13/2004
Great experience with my purchase. the fast friendly service is second to none.
Ed
8/13/2004
Just wanted to let you know how pleased I was with the service your company provided. I placed my order on-line and received it in three days. The after sale communications and order status information provided were also excellent. I will use your company for future needs.
Gene
8/13/2004
Goods were received. Very professionally done on your part beginning to end. Thanks. J
John
8/13/2004
Super quick service. Shipped same day as ordered and delivered the next day. Good price and had exactly what I wanted.
Mike
8/13/2004
Quick and very good service
Jerry
8/12/2004
Thanks so much for the prompt manner in which our order was processed. I ordered it on a Wednesday at 8:10 am and on Thursday at 1:15 pm it was in our garage. Thank you so much.
Jim
8/12/2004
Wow! ordered sunday night, had the parts in my hand Wednesday! They even have pictures of parts. Reassured me that I was buying the right thing. Way to Go!
Pat
8/12/2004
Great communications, fast service, great packaging. I'll use them again…
Steve
8/12/2004
So far I think you guys are great!
Bill
8/11/2004
Oustanding products, excellent prices! My hitch cover is really unique!
Brendan
8/11/2004
I would just like to say that I am very pleased with the product. Ordering it on the Internet was very helpful. Keep up the good work. thank you, j.
Joseph
8/11/2004
Best prices and products I was able to find on-line. The customer service department was excellent! Delivery is due today, very fast shipping.
Sharon
8/11/2004
I got it installed in about 45 minutes. Piece of cake.... Thanks for all your help and a fine product. Arnold
Arnold
8/10/2004
This is my second order and both have been very professionally handled. I've received Emails at each step in the process describing what's going on. They include tracking #s, etc. My orders have been well packed and in good condition when received. I'll continue to order whenever I need trailer items.
Dave
8/10/2004
Ordered late Sunday afternoon, shipped the next day. Great response, email notifications, and service!
Lloyd
8/10/2004
Thanks to eTrailer.com for complete selection and prompt service. UPS did its usual excellent job at delivering on the day promised. Installaton of the HiddenHitch was exactly according to the instructions, available for download before purchase. All in all, a completely satisfactory experience
Norm
8/10/2004
I have received the trailer and I am very pleased.
Roger
8/10/2004
It was exactly as shown on the website. It was easy to install and looks great!
Roger
8/10/2004
I'm highly impressed with your customer service. Communication is the key, and you nailed it good. This is my 3rd or 4th easy ordering and quick delivery experience. You''ll get my business again!
Frank
8/9/2004
Website was very easy to use. I had no problem finding what I was looking for and paying for it. Fulfillment was quick with progress messages along the process up to shipping. Would definitely use your site again.
Mike
8/9/2004
WOW! Great price, speedy shipping, perfect fit and helpful gadgets for a quick and easy installation. Looks fantastic on my Caravan. Couldn't have gone better. I will order from them again. Highly recommended.
Jim
8/7/2004
My order was processed in a speedy manner and I received today even tho I had 3day shipment and I was'nt expecting it until Friday. I installed it and it works perfectly. I will tell my friends how good you are and I will be sure to use you for my furture needs . Thanks Bill
Bill
8/6/2004
Great service - 1 week delivery.
Joel
8/6/2004
G-R-E-A-T! On Monday I was calling around for pricing then I found etrailer.com. I ordered the hitch and saw photos on how to put it on. I saved $100 on the hitch and $75 on the install. etrailer.com customer service was responsive. UPS tracking allowed me to know when it would be delivered. The best part was the box it came in was my ground cloth with corners acting as a pillow. I put it on in an hour...most of time I was looking for my tools. etrailer.com you have me as another very satisfied customer. Thanks.
John
8/6/2004
THANK YOU! The trailer hitch arrived as requested, quickly, accurately... It was a pleasure doing business with you! Rick
Rick
8/6/2004
Hitch was exactly what I wanted and was shipped in a very quick time. Pleasure doing business with you. Thanks.
Steve
8/6/2004
Great experience. Had the perfect part, and it arrived within 3 days. Thanks.
Doug
8/5/2004
This note to let you all known you did a great job on my order. I had been looking for a good set of mirrors for my new truck, and you had just what I was looking for. They arrived in short time and fit great. Your order tracking system is great, and everyone I talked to were very helpful and professional. I will recommend etrailer to all friends. GREAT JOB EVERYONE!!!
Gary
8/5/2004
This is a fabulous product, and a great company to do business with. I had just bought a 2005 Dodge Grand Caravan and immediately planned a vacation with it. All the local yocals at U-haul and other places told me that because of the stow-n-go seating, hitches weren't even available for this van, yet . . . would be back ordered for months! Yada, yada yada. I found etrailer online, the price was reasonable and I had the hitch within 3days. The shipment was trackable from the get-go. The instructions were clear & concise, so I did the job myself . . . with no drilling. As etrailer indicated, this particular model was probably a bit trickier than most, because it fits up between the stow-n-go bin & the exhaust system . . . it does require a bit of skill and some patience. A helping hand would have been nice too, but I did the job myself with just some Walmart car-ramps, a socket set, BIG screwdriver and the Dodge's screw-jack to help position the hitch. etrailer saved my vaction! I recommend this company very highly. Thanks!
Kevin
8/4/2004
If you need trailer parts or supplies, this is the place. Great service, fast shipping and good product, what else could you ask for!
Marv
8/4/2004
Great website, easy to use! I have placed two orders so far. I was missing a piece of hardware on my first order, but after a quick phone call it was shipped right out without any question or cost to me, that is what I call customer service. Excellent job. I will be back and will pass the word on etrailer.com!
Troy
8/4/2004
The turn around time for processing and shipping my order was great.
Rick
8/3/2004
just a big thankyou for shipping on time - and everything fit the way it was supposed to
Stan
8/3/2004
I guess one never knows what a company is made out of until something goes wrong. Not to be used as an excuse, but due to a small miss understanding, which resulted in the shipment of the wrong merchandise, I can say with all confidence that eTrailer is not playing around when it comes to making their costumers happy. I am very happy with the costumer support. They have answered my email promptly, with relevant answers, not copy and pasted generic answers like other companies. They were on the ball within hours, even when I wrote on a Sunday. Excellent work, thank you. I'll be making any other relevant purchases through eTrailer.com. Thank you, Leonardo
Leonardo
8/2/2004
You were cheaper then the dealer. You got it to me faster then they could. I would use you again.
Mark
8/2/2004
I needed a hitch & bike rack for my Escape. Tried eBay to get the best price, but eTrailer had better prices and was able to ship everything on one very reasonable shipping fee. And all the installation info on the website was right on the money! Don't waste your time anywhere else - buy from eTrailer!
Stanley
8/1/2004
Etrailer.com is great! I bought a receiver for my 2001 Impala in the past and I knew right where to look when I purchased my 2004 Malibu Maxx. Too bad the Impala receiver would not fit the Malibu! Thanks again, I look forward to receiving my trailer hitch. Jon
Jon
7/31/2004
Etrailer notified me after order placed and when shipped, with not much time in between. Great job. Etrailer is now in my bookmarks with high regard
Kerry
7/30/2004
This was about the best buying experience I have ever had! Ordered the hitch, got confirmation and a tracking number, two days later it is at my front door! Thanks!
Kurt
7/30/2004
wow! very fast shipping! thank you very much for being so prompt with my order. ~Lili~
Lili
7/30/2004
Marvelous!! I could not be more pleased. I had my trailer hitch within 3 days and saved a bundle by ordering from e-trailer.com. It was even easier to install than I thought it would be. I will definately order from e-trailer again! Thanks a bunch!!!!
Dianne
7/29/2004
etrailer.com is one of my favorite places to shop.I get my order fast . and the products are great I have bought 5 hidden hitches they are the best they say it takes about 30 min. to install the longest has been 20 min. and never had to drill they just bolt right up never had a problem with one yet.thank you for making my trailering so easy
Jim
7/29/2004
Thank You Very Much, I received the hitch today and installed it! Everything went fine I've enjoyed doing business with your company and will do so again in the future. Keep up the good work Thanks Again, Joe
Joe
7/29/2004
great price and service. very fast delivery!!! highly recommended!!!!
Chris
7/28/2004
I CAN'T BELIEVE HOW FAST YOU ARE. THANKS Have a Good Day Gloria
Gloria
7/28/2004
Shopping online with etrailer was very easy. We found the products we wanted quickly. Shipping was timely and we can expect to have our bike rack with trailer ball in time for our vacation. Thanks
Michael
7/28/2004
I have ordered several items from Etrailer and I have been satisfied with their service everytime. Their responses are quick and they ship the orders quickly also. Their prices are competitive and the products are well made
Jim
7/27/2004
Very happy with the product and the time of delivery. I'm looking at ordering again from etrailer.
Jon
7/27/2004
Got it today-GREAT! Look forward to doing business with you again soon. Thanks, Mark
Mark
7/27/2004
Great bunch of folks. Easy to deal with and very prompt on delivery. Thanks
Rich
7/27/2004
Great customer service! Received the trailer hitch in a matter of days, and I had it installed within 40 minutes. Highly recommend etrailer to anyone -and will definitely buy from them again.
Bob
7/26/2004
This is the 4th time I ordered from eTrailer. Your price is the lowest I can find. You response to the order right up the minute. And the merchandise come in just as good as I could think. You guys are trying to be a world class merchant I could tell. Keep up the good work.
Donald
7/26/2004
After paying too much and getting poor service at local truck accessory stores, I turned to etrailer and not only saved money, I didn't have to wait forever for items that should have been stock items. The hitch was of the finest quailty and even a novice like me had it installed in less than 30 min.
Furman
7/26/2004
Fast service. From the time I ordered until the hitch appeared at my door it took them 3 days. You can't get any better than that. Excellent product. I'm an OK handy man and within 2 hours. I am hauling!!! Thanks again!!!
Ken
7/26/2004
The hitch and wiring came a couples days sooner than expected. If it wasn't for some rusted bolts on my Isuzu Trooper, the installation would have taken only 20 minutes (and I'm not mechanically talented). I would definitely order from etrailer.com again. Thanks.
Scott
7/26/2004
Exactly what I wanted at a fair price and it arrived right on time.
Tracy
7/26/2004
Thanks for all your help and I will pass on the good word of the folks at etrailer.com.
Jeff
7/24/2004
I looked at the "What Others Are Saying" thread of messages to etrailer and seriously wondered whether all the praise was a marketing gimmick. After making and receiving my purchase I'm happy to report the praise I read wasn't hype. Etrailer had the absolute best price I could find for the item I wanted. They communicated via e-mail every step of the way, and my towable bike rack arrived on my doorstep before I even had the chance to check it's shipping status. Much thanks to etrailer.
Mark
7/24/2004
E-Trailer, Awesome experience! Within a few minutes of ordering online I had a confirmation e-mail stating that my order was in there Missouri warehouse and that it would be shipped and deliverd within 48 hours. I never dreamed that it would arrive so quick! I was anticipating a minimum of 10 days. I will recommend e-trailer to all my friends and family. Thanks e-trailer for a job well done! Regards, Kevin
Kevin
7/23/2004
very helpful and professional! will recomend to all my friends! thank you rita
Rita
7/23/2004
Thank you for the quick response on the matter! Definitely will do business with you again.
Brian
7/22/2004
I am flabbergasted, I made my order on sunday and it arrived on thursday by ground. I really didn't think it would get here this fast, and hoped to have it to install next week. Well done etrailer.
Bud
7/22/2004
Do not hesitate to order from etrailer. They had exactly what we needed and it was shipped within days. My UPS man delivered it today and the extension mirrors were exactly what we needed and could not find locally. Hail! Hail! To etrail...er.
Kay
7/22/2004
It was a very smooth transaction!!!
Patrick
7/22/2004
Thank you for prompt service! Gary
Gary
7/21/2004
The order arrived yesterday. The hitch went right on and the trailer wiring adapter works as it should. Thanks for the good service. I would recommend your company for anyone looking for a hitch. Regards Steve
Steve
7/21/2004
The Bike Carrier arrive today in great condition and judging by it's construction the carrier should last a life time. Thanks again, Craig
Craig
7/20/2004
I like E trailer because there quick to deliver and they have alot of stock to choose from. Also there very friendly to deal with as a customer. Thank you
Cheryl
7/19/2004
EXCEPTIONAL Service!!! Order was shorted by UPS and E-trailers made it right Immediately. This is the best supplier I have ever used. I highly recommend. Thanks.
CJ
7/19/2004
I thought their product selection was very inclusive and their prices were the best I found. I searched extensively before buying this product, so I feel I really knew a good deal when I found it. There shipping time was fast and I received 2 emails as soon as my order was processed and as soon as it was shipped. Will buy again in the future.
Dan
7/19/2004
Excellent all around. I am pleased with the product, the delivery and how easy it was to acquire and install. Thank you.
Gary
7/19/2004
e trailer has a great user friendly website, very helpful polite customer service reps and they actually "do what they say they will do"! I will use them again in the future and hope your experience has been as positive as mine when ordering any of their products! Thanks etrailer, a very satisfied consumer!
Scott
7/19/2004
Etrailer you get two thumbs up from me! I ordered my hitch late Monday evening and I installed it on Thursday. The hitch fits perfect, it just bolted on with no modifications. Good Job, Garry
Garry
7/18/2004
very prompt service,no problems at all with our order,definitely will be shopping here again thanks etrailer nice job!!!! i will recommend you to all who are in need of your type of merchandise.
Cristi
7/17/2004
Thank you very much. I tell friends and family about you guys. -Jamie
Jamie
7/16/2004
Just bought a new Volvo XC90. As an alternative to the very expensive dealer-installed option, and waiting 3 weeks for a 3rd party option, I had the good fortune to surf the web and find etrailer.com. The buyer experience was smooth and accurate; the product was shipped as promised; and importantly - fit LIKE A GLOVE and was easy to install. Thanks!
Robert
7/16/2004
My parts arrived yesterday, MUCH sooner than I expected. I will certainly be doing business with you again. Thank You, Andy
Andy
7/15/2004
Thank you, you've been great. Cameron
Cameron
7/15/2004
The Web site was great and very helpful, was able to get everything i needed from one Web site and it all shipped together in one shipment; thanks.
Douglas
7/15/2004
Etrailer.com provided an excellent online shopping experience! The product was shipped and delivered expeditiously as advertised and the product quality . . . OH YEAH! Thanks etrailer- I'm sure we'll be doing business again. JW
Joe
7/15/2004
Your service and supply were superlative, the fit etc., was as indicated and I'm completely satisfied. By the way, delivery was sooner than anticipated, an additional plus.
Pastor Ed
7/15/2004
A++ service!! Communication was great shipping was painless, would buy A++ from etrailer again.
Austin
7/14/2004
Perfect service. Items were packaged well and shipped in a very timely manner. Will certainly do business again.
Cory
7/14/2004
Great Service, good prices, prompt shipping. Customer service people that know their stuff. Jim
Jim
7/14/2004
Excellent web-site and very quick shipping. Whoever created this page: http://www.etrailer.com/faq/cbc.asp should be commended. I will be back again for future items.
Leonard
7/14/2004
Extremely fast shipment and excellent email communication. Thank you.
Bob
7/13/2004
I looked at several sites and came back to this one. It was very easy to navigate and very organized. I really appreciated the trailer hitch finder based on your vehicle make, model and year. I found exactly what I needed using it. This site had the best and most thorough selection and the best prices.
Deborah
7/13/2004
WOW! Thanks! Mike
Mike
7/13/2004
Wow! This was much easier than I thought it would be. I could not locate a trailer hitch for my 2003 Kia Sedona Van anywhere but the dealer. I found the info on your site - pictures of the product, detailed descriptions, even the installation instructions - to be extrememely helpful. I look forward to contacting you again next time I need a trailer part!
Ron
7/13/2004
Thanks!!!!!!!!! You guys are great!
Taurus
7/13/2004
I just wanted to say THANK YOU for getting my bike rack shipped out today. I really appreciate your help!
Tracy
7/13/2004
The right parts, delivered on time, at half the price of local parts store. I will be back. thank you
Brian
7/12/2004
We just recently used the hitch bike rack, it was easy to put on and worked great.It makes traveling easy! Thanks for the quick shipping service too.Ill recommend your product to everyone. Thanks Rick
Rick
7/12/2004
Excellent price and product,I ordered it on a Tuesday evening received it that friday afternoon and it was easy to install
Dennis
7/11/2004
Great Stuff!! Youi Guys are first class! I called, you shipped, I installed---inside of 4 days, the job was complete. It don't get any better than that! Keep up the good work. Everything fit like a glove.
Art
7/10/2004
I just installed the hitch on my PT Cruiser today and was finished in less than an hour. Everything fit perfectly and went together with "no hitches". Thanks for a great product. EJ
EJ
7/10/2004
Thank you for your prompt service. I installed the hitch and it works great. Gary
Gary
7/10/2004
Thanks for the outstanding service. 1 Week delivery from the date of order is great, especially coming from the US to Canada. Even after customs and what not I saved over $225.00 through you guys and got quick excellent service. Thanks again and I will be back for any other future Trailer related purchases!! Jamie
Jamie
7/9/2004
The people at etrailer are very good. My shipment was on time and everything was correct.
Jon
7/9/2004
Ya'll did a right fine job of taking care of me. I am impressed with the most excellent ongoing communication from order placed to order received. You done good. John
John
7/8/2004
Really quick delivery. Good buy on my hitch. Good follow up by e-trailer.
Mark
7/8/2004
I received the hitch for my 1996 Neon about 3 days after I ordered it. I put it on last night in about an hour. The most tedious part was snaking the wire through the frame. It was a perfect fit and easy to put on. Instructions were very easy to follow and complete. Thanks for a job well done.
Philip
7/8/2004
I have dealt with etrailer.com on several occasions and would recommend them highly for their customer service, prompt processing and shipping, and efficient website.
Rob
7/8/2004
I was given quotes by two different dealers in my town for a trailer hitch, one at $185 and $210. The dealer wanted $300. E-trailer had it listed for $107. I needed a hitch to tow a boat for a vacation in three days and only E-Trailer could get it to me that fast, with the ability to track the delivery. Being able to see the instructions before buying was also a plus. I definitely recommend E-trailer.
Steven
7/8/2004
I found this to be a fabulous website. I was searching for a "hidden" Type I trailer hitch for my new 2004 Honda Accord Coupe so I could purchase the hitch and a hitch-mount bike carrier (I didn't want a top or trunk mount). The website is easy to navigate and "etrailer" had it all. Customer service is excellent and they notified me via email regarding the status of my order which was shipped in less than 24 hours! Ah'll be bock.....
Wen
7/8/2004
Excellent! Item arrived in time and as described. Great value. Thanks.
Rosa
7/7/2004
We ordered a hitch and bicycle rack on Saturday. We received an e-mail on Monday indicating they have received my order. On Tuesday, we receiving another e-mail including that the products were shipped to us with the tracking # (UPS Ground). Then, on Friday, we've received them. We mounted everything on Friday night, and had a great bicycle ride on Saturday! Yes!!! Thanks to etrailer.com!!!
Yumi
7/7/2004
Hitch kit received on time and installed without difficulty. Excellent product, excellent service.
Bill
7/6/2004
thanks a bunch. Good service, good communication. Must be a good company!
Jim
7/6/2004
Just wanted to say thanks! Everything was delivered as promised and in time for me to install it! We had a great vacation! Sincerely, Eric
Eric
7/3/2004
I tried three national autoparts chains and none of them could get me the exact hitch I wanted. The hitches thay all tried to sell me were close to two hundred dollars. Ten minutes online and e-trailer dot com sold me the exact hitch for less money and deliverd in in three days you guys are awsome. JIM
Jim
7/2/2004
Delivered in a timely fashion. E Trailer was the most inexpensive place we could find that carried the exact item we were looking for. Thanks
Michele
7/2/2004
I was looking for a bike carrier for my Ford Expedition. I didn't want a roof rack and my vehicle did not have the frame hitch. Solution: etrailer.com. Easy to navigate site, all I had to do was select my vehicle information and etrailer displayed the hitches that fit. Excellent prices also! I found the exact bike carrier I wanted easier than I found the hitch. Checked out at 9:09am, received order notification within minutes, by 1:00pm I had received shipping confirmation. Value? I bought the hitch AND the bike carrier combined for around the same price that I would have paid for one "professional" hitch package installed locally OR a "trendy" roof rack system for 2 bikes. Thanks etrailer!
Raymond
7/2/2004
Very good place to buy. Very friendly and fast. High marks from me.
Stephen
7/2/2004
I called first to make sure my parts were in stock. The person was polite and knowledgeable, and, the information given was spot on. My order was shipped before the end of the day. It is great to use a site that is user-friendly and anticipates the customer's needs.
Angelo
7/1/2004
It has been a most pleasant experience using your company!
Jeffrey
7/1/2004
I just recieved my shipment today. Where the heck have you guys been all my life? Both the air deflector and bug shield fit perfectely and I had them on within a half hour of getting them. I can't thank you enough! The air delfector was especially nice since the one I had on before rested on the hood on small strips of rubber and, unknown to me, rubbed the paint off right down to the metal. With yours I won't have to worry about that again. Thanks again and I look forward to patronizing your company again.
Kevin
7/1/2004
I've enjoyed doing business with E Trailer, and would definitely recommend you to my buds. Brendan
Brendan
6/30/2004
The whole experience was great, The it was the right part, the instructions were clear and exact, and the installation took just 17 minutes. Thank you
Don
6/30/2004
WOW!! Thank you very much, what great service!!!!! Jeff
Jeff
6/30/2004
Now that's what I call service! Thanks, Ken
Ken
6/30/2004
Wow..great service, fast shipping, reasonable price. I will withold final judgement until I receive the final product, but great work.
Martin
6/30/2004
Can't beat the price - saved $100 over another well known Internet shop. Delivery was fast. Thanks a heap.
Randy
6/30/2004
Your web site and service is excellent. I installed the hitch in 20 minutes! Thank you, Bradley
Bradley
6/29/2004
Super fast shipping. I recieved my order in two days. Easy to order fast shipping
Don
6/29/2004
Excellent service and delivery. What every other online distributor didn't have, ETrailer had it. Thanks
Michael
6/29/2004
Installed my trailer hitch today. Six bolts and it was ready to go. You could not have made this an easier transaction. Thanks, Daron
Daron
6/28/2004
I'm happy to say that my order arrived as promised and the installation was a relative breeze. I think with pneumatic tools I could have gotten close to the 40 minute install time listed on your site. Anyway just wanted to say how happy I am that there were no "surprises" in the installation. Good job! Regards, David
David
6/28/2004
I have been sincerely impressed with the responsiveness of etrailer. From initial order and delivery to any follow-up, you have been great. Life would be easier if all companies had your dedication to customer satisfaction. Many companies espouse the idea, but you deliver. Rest assured that I will come to you first for all my future trailer needs, and most highly recommend you to all my friends. For price and service you are the best. I pick up my RV next week. Thanks again.
Donald
6/28/2004
service was great, really fast shipping, great buy. thanks for everything
Eric
6/28/2004
I purchased a rubber receiver hitch cover from etrailer and the transaction was easy and i received the cover in just a few days...I was very pleased with my experience with this company!!!
Roger
6/28/2004
Order was shipped on time and delivered as requested. Excellent service!! Thanks!!! Adam
Adam
6/24/2004
Just found the site and not only was the price cheaper, but shipping was half the other guys! I have ground effects and was glad to see your picture before I bought! It's going to look great! Thanks
David
6/24/2004
Thank you for your speedy delivery on my shipment, I have received all pieces and installed them. Looks great, I will try them out next week when I get the trailer. Thanks again, John
John
6/24/2004
I just wanted to let you know I recieved the Sway control and bracket and they are great. I will let all my friends know about your website.
Ron
6/24/2004
Thanks for the awsome service. I recieved the hitch today, perfect condition and better than I expected. Wonderful job man. Thanks a million! Alex
Alex
6/23/2004
My experience with eTrailer was good. I easily found what I was looking for - and for a good price. The checkout process was quick and painless.
Becca
6/23/2004
They gave me great service and timely delivery. Would order form you again. Thanks
Bobby
6/23/2004
So far so good,(haven't received it yet but will soon) I really like the website, it was priced right (cheaper than the other place) and the order was shipped fast. I am very happy.
Brian
6/23/2004
Great Web site! Lots of useful information, easy to navigate. Good selection. Super fast shipping. Great tracking info.
Bruce
6/23/2004
Wonderful shopping experience. I found what I needed easily and the prices are excellent. I'm telling my sister about etrailer, she's also looking for a trailer hitch. Thanks!
Renee
6/23/2004
I gotta tell you that you're doing a great job. I appreciate the level of communication you guys furnish and the willingness to quickly get back to your customers. Thanks. Ron C.
Ron
6/23/2004
Ordered the parts on Friday, got them on Wednesday - couldn't ask for better! Excellent, quality parts at bargain prices - cost for same parts at a local dealer were more than twice as much (and lots of "attitude" tossed in for free when I said I want to install the parts myself!). Thanks for a very easy, painless purchase -- love your website, easy to navigate, informative, well laid out. I was going to get the remaining parts I need locally, but now I'm going to order them all through etrailer.com -- and am highly recommending this to my family and friends. THANK YOU!!!
Scott
6/23/2004
I recently purchased a used vehicle and installed on it my third hitch from etrailer.com. The installation went perfectly
Jeff
6/22/2004
got the package the very next day, thank you very much
Kurt
6/22/2004
Thanks, it was a pleasure doing business with you. You saved me a lot of money ! Angie :)
Angie
6/21/2004
Thanks for a great experience!!! I ordered on 6/15 and got the hitch on 6/18. All the parts I needed cam with it. The hitch fit perfectly and on in twenty minutes. I've recommended etrailer to everyone I can. The local draw tight dealer wanted 96 dollars for the same hitch. Thanks again. Bill
Bill
6/21/2004
Thanks for great service and quick sales/shipping. Will definately be back and recommend your site to my friends. thanks again, jim
Jim
6/21/2004
Thank you, dolly wheel arrived today in fine condition -- looks like real quality. Again, thanks. Will do business with you in future. Ken
Ken
6/21/2004
Great service, good communications and fast shipping. Product fit as described although it took longer to install than they suggested. Would do business with them again.
Larry
6/19/2004
It doesn't get any easier. etrailer ships fast. My delivery was right on time. Installing my new hitch took less than 1hr. by myself . My son in law ordered a hitch about 2 months earlier. We installed his hitch in about an hour. Because of the good experience he had with etrailer, thats why I used etrailer . John S
John
6/18/2004
Great service, fast shipping and half the price of a local trailer parts co. Will definitely shop again.
David
6/17/2004
Could not have asked for better products or faster shipping. Highly recommended.
Tim
6/17/2004
We mounted the hitch assembly today, and it went on....................without a hitch!! :-) Thanks again for your help. Anthony
Anthony
6/16/2004
Quick delivery! Thanks!
Bob
6/16/2004
Thanks for your great services and prompt shipment. -DQ
DQ
6/16/2004
Your web site is informative with a large stock of products available. Shipment was done fast likewise; was email conformation. Thanks First time customer
Tim
6/16/2004
Great price. Fast ship. Appreciate the shipping confirmation and tracking numbers. A great online buying experience. Thank you. Tom
Tom
6/16/2004
thank you for the great service I can now install my new bike rack.I liked the fast service,I could not find this hitch in the area that I live in.The Honda Element is a new suv and it's difficult to find after market accessories. Again thanks ,I will recommend etrailer to my biking group and my triathlon team.
Bob
6/15/2004
Thank You, I'm planning a trip and need my trailer and can't tow it without this ball mount. Thanks for the excellent service and the prompt response to my e-mail. Good customer service always wins my business and you have done that. Looking forward to the next transaction, thanks again, Jim
Jim
6/15/2004
Item arrived in perfect condition and was just as described. We'll definitely keep your site in mind when we buy a hitch for our other vehicle.
Kurt
6/15/2004
I needed a hitch for my car, and I needed it fast. I found this site, ordered what I needed and got it cheaper and faster than trying to find it locally. This site is great. Will recommend it to all my family and friends. Definately 5 ***** in my book. Thanks etrailer!!!!!!!!!!!!!!
Michelle
6/15/2004
Thank you for shipping this so fast! -Kamoa
Kamoa
6/14/2004
Service from etrailer is excellent. The hitch arrived within 3 business days.
Laren
6/14/2004
What do I think?? Well, I'll tell you. The Hidden Hitch class 3 reciever I purchased for my '95 Astro fit like a glove. Was delivered in three days, and that was with UPS ground, and went in without a "hitch." No pun intended.
Leon
6/14/2004
Wow! Talk about fast service! Order it on Friday night, Ship out on Monday... If the rest of the world operated with such efficiency, we'd be really movin'!! Thank you for the notice, I'll check on the shipping progress. Pleasure doing business with you...like a breath of fresh air in a stagnant swamp! Robert
Robert
6/14/2004
Right part. Right price. Smooth transaction! THANKS!!
Doug
6/13/2004
Delivered as promised. Very good experience. Thank You for a good product. Your on my favorites list and all my friends too.
Todd
6/13/2004
My ordered arrived! Thank you for the excellent service.
Jay
6/11/2004
Thank you very much. This is the second hitch I've purchased from you and I am very satisfied with the product and your service. Regards, Randy
Randy
6/11/2004
I ordered a hitch for my new Corolla. It arrived in 3 days and bolted on in less time than advertised ! A great shopping experience. Thanks !!!
Steve
6/11/2004
Great stuff! I have ordered several things from you and I am really pleased with the stuff and your pricing. I have mentioned your site to a number of people.
Terry
6/11/2004
Very impressed. I received the merchandise on time. There was a slight problem and the hardware was not in the box with the merchandise, however the problem was corrected without and problem and shipped within 2 days. Pleasure doing business and will again.
Brian
6/10/2004
very fast shipping.. hitches arrived as stated with easy to read, detailed instructions and, better yet, all the requied hardware! Thanks etrailer!!
Stanley
6/10/2004
It is so nice to find such a prompt, courteous company to deal with and I look forward to doing business with you in the future. Al
Al
6/9/2004
The hitch mounted up perfect. I was very pleased and I have been telling everyone about etrailer.
Anthony
6/9/2004
This is the second time I've purchase from E-trailer. The prices are the best, the shipping is fast, and I can always call a person for professional assistance. Thank you.
Carlos
6/9/2004
Well put together web site, easy to use. Shipped within 1 day. Very nice.
Gerard
6/9/2004
Prices and product quality were great and shipping was very fast each time. I highly recommend this company.
Philip
6/9/2004
Great company to do business with. Ordered the hitch and some other smaller pieces on-line. Got confirmation in E-mail. Got shipping notice in E-mail with access to UPS tracking number. Shipping was within a week. No problems.
Seth
6/9/2004
Very pleasant to work with, etrailer had the product in stock where others did not. Shipped the same day, and arrived in 3 days.... good job etrailer
Alan
6/8/2004
Ordering from etrailer was quick and easy. The web site was informative and easy to use. The download of the instructions is a great tool to prepare for the job. I called to possibly change my order and the customer service people were very friendly. Shipping was fast and packaged with care. I had a great experience with etrailer and I highly recommend etrailer.
Ken
6/8/2004
The trailer hitch I received last week fit perfect! Steve
Steve
6/7/2004
You are the best. Everything fits perfect. Thank You
Mindaugas
6/5/2004
Thanks!!!!! I placed the order on Monday, May 31st and recieved my hitch today. Great and fast service. I have bookmarked your web site for future business.
J C
6/4/2004
I received the lock. Thank you so much for being so easy to work with. Have a great weekend. Mickey
Mickey
6/4/2004
Thank you for shipping so fast.
Neso
6/4/2004
Everything from ordering to delivery went very smooth. Thanks!
Scott
6/4/2004
3rd time doing buisness here. Prices and product quality were great and shipping was very fast each time. I highly recommend this company.
Thomas
6/4/2004
just what i was looking for at a great price and shipping was affordable and prompt thanks
Donald
6/3/2004
The hitch arrived today and within an hour I had it mounted on our 1998 Chev Venture Van. Thank You!!!
Carol
6/2/2004
Excellent customer service. I made an error in my internet order and it was quickly corrected and notified of correction. Order fulfillment was extremely quick and efficient.
James
6/2/2004
I was really supprised how fast they worked to get my order out after they had received it. I got an E-mail saying that it was in and that it would be shipped out within 24 to 48Hrs. Seems like it was only a couple of hours and I received another E-mail telling me that my order had been shipped. I will continue to do business with a company that goes out of there way to get the product to the customer so promptly. Thanks again Etrailer. GREAT JOB. John
John
6/2/2004
Very good customer service and prompt shipping!
Ryan
6/2/2004
Both my items arrived on time and in perfect condition. Thanks again.
Jon
6/1/2004
Your company hands internet sells very timely, organized and professional. Many times in ordering over the internet I have some anxiety but you guys have communicated very well and timely. Thanks and keep up the good work!
Bob
5/28/2004
I recieved the parts I ordered within a week of placing my order. I was shy one part. However it was handled promptly, with no hassles, by Etrailer's phone staff. Overall, I am pleased with my purchase and with Etrailer as a vendor. If I have a need for trailer or towing parts in the future, I would certainly give my business to Etrailer again. I would not hesitate to recommend them to friends either. Thanks for a painless purchase and keep up the great work!
Andy
5/27/2004
I received my hitch and accessories. I was thoroughly pleased with the equipment and the ease at which it installed.
Douglas
5/27/2004
I just wanted to send you guys a message and proviode some feedback. I do a ton of online ordering as I live in Japan and I found that you do an excellent job at getting the product out fast and providing follow up. While I don't need a whole lot of things you offer, I would absolutely use you for anything possible and will encourage the same for anyone I know. Thanks again, John
John
5/27/2004
Got the hitch last night. Had it installed in 20 minutes! So simple. You had good communication and great prices. Thanks. Michael
Michael
5/27/2004
FYI: I have made two orders from your web site in the past few weeks. Your site is well laid out and easy to navigate. The products arrived quickly, in great shape, and as advertised! You are a pleasure to do business with! Thank you, Rod
Rod
5/27/2004
Great Job!! Very efficient and fast delivery. Product is excellent.
Lou
5/26/2004
You're website is great! You had not only instructions but pictures of how the hitch looked after being installed on a vehicle just like ours (Hyundai Sante Fe). The hitch installed easily and fit perfectly. Thanks!
Rich
5/26/2004
high-quality floor mat; good customer service Thanks!
Bart
5/25/2004
Thank you ,for your excellent service and help. You sell quality products ,but its the quality of you & your staff that impresses me ! Excellent thank you Dennis
Dennis
5/25/2004
I was afraid of not receive on time my cargo carrier but working with Bob we got it done! He told me that I'd get a tracking number by Friday I Just got my carrier now. Now I'm going to be able to complete my trip to Mexico with no problems. Thank you guys
Jorge
5/25/2004
Thank you! You guys have been great!
Karen
5/25/2004
Great website, prices, phone support, speedy delivery, secure ordering, and supplied tracking information. The Hidden Hitch fit my '02 Z24 perfectly! You can barely see it :-) I would order from etrailer.com again, and would recommend them to others. Thanks!!!
Mark
5/25/2004
I was very pleased with etrailer.com my order came very fast with no problems. I will use etrailer in the future.
Nikki
5/25/2004
Thank you very much! You guys provide really great service!!
Paul
5/25/2004
I just wanted to let you know I received the hitch cover I ordered today. It looks great on my new truck! Thanks for the fast shipment and great product. I won't hesitate to do business with your company again. Thanks again, Ted
Ted
5/25/2004
You guys are the best ... low prices, great selection, helpful staff and fast shipping. What more could you want. Thanks etrailer !!!!
James
5/24/2004
Great website and great phone service, answered all my questions. Look forward to directing some of my friends your way for business.
Michael
5/24/2004
I would like to thank you for great products and service. I saved over $175.00 from the cheapest installer for the trailer brake setup alone. Your step by step instructions on your web site walked me through to a trouble free install that took the same amount of time as the pros quoted me. Thanks again, customer for life.
Tim
5/24/2004
I got the hubs I ordered already. You can certainly use me for a reference. I got exactly what I ordered , on time and intact. I know it wasn't the biggest or the most complicated order ever but you would be surprised at some of the problems encountered with on-line ordering. Again, nice clean job. Thanks
Charles
5/23/2004
I Know complaints are probably more common then compliments,however I would just like to say THANK YOU E-trailer. You bailed us out in the 11th hour . You guys have got your (….) together. COURTEOUS AND KNOWLEDGEABLE STAFF!!!!!!!!!!.Thank you again. Dirk
Dirk
5/22/2004
I ordered a DrawTite hitch for my Nissan Xterra and I was seriously impressed with how inexpensive and how easy it was to install it, and how quickly I received it. Etrailer.com will be the first place I come to the next time I need trailer accessories again!
Scott
5/22/2004
Your prompt service is appreciated. David
David
5/21/2004
Thanks for a great product and super service. I will personally spread the news on what a great job your group does. Thanks
Mike
5/21/2004
We received our order Wednesday, 19! NOW THAT IS SERVICE! THANK YOU
Rebecca
5/21/2004
I usually just do price comparisons online to make sure the local dealers aren't cheating me. This time when I called local vendors and they wouldn't offer anywhere near the price to include the shipping I knew it was a good deal. The service was just as friendly and no hassle as the price. Way to go etrailer. Thanks for doing ecommerce right.
Steven
5/21/2004
Thank you SO SO much!! I will definitely look to you when I am in need!!
Wanda
5/21/2004
GOOD SERVICE AND PRICE, THANKS
Wayne
5/21/2004
Thanks for the good experience. Minus the one part that got shipped later due to availability, the products arrived ahead of the anticipated date. Real to life 'Live Help' is great, hope you can manage to keep it up. If I have further needs, will contact you guys again.
Andrew
5/20/2004
It's a pleasure doing business with etrailer. The staff is polite and professional, the prices are good and shipping is prompt.
Dave
5/20/2004
you guys are the best thanks Teresa
Teresa
5/20/2004
On time shipment, easy installation, and best price I could find anywhere, thank's for a great product, I will definitely be ordering more from your company in the near future!!!!!
Mark
5/18/2004
You have a very good service.I will do bussiness with you in the future. Have a great week and thank you very much, Mark
Mark
5/18/2004
e-trailer is the best thing since COOL-AID.
Michael
5/18/2004
Fast shipping and good communication.
Les
5/17/2004
So thanks a lot for a job well done.I got my product when you said, and i am a very happy camper. Not, only that, you were there for question during the shipping proceess--on the week-end boy what a crew. Thanks again Michael
Michael
5/17/2004
Wow - I found EXACTLY what I was looking for in about 2 seconds. AND, it shipped the next day! I was very, very happy with my experience with etrailer.com. Thank you! Michelle
Michelle
5/17/2004
The item I ordered arrived yesterday as promised and in good condition. I will certainly keep you in mind for all my future trailer needs and also recommend you to all my friends. Regards, Bill
Bill
5/15/2004
I would like to take a second to tell you I had very good luck hooking up my Van. Your wiring harness was a snap,easy to hook up,Thanks Gary....
Gary
5/14/2004
Definately I will order from here again if I need anything. Not only was the service fantasic, the price was over welmed dirt cheap compared to so many others on the internet. The order was very professionally packaged and delv'd. I love this place. Definately I will be a returning customer.
James
5/14/2004
Very fast service. Only RV site that had a selection of products I was interested in, electric brake controllers, with factory instructions and descriptions of operation. Also the lowest price.
John
5/14/2004
easy to find product and place the order. great respond on conformation and shipping. product arrived fast and was just what I ordered. thank you
Randy
5/14/2004
EXCELLENT Prices. I will shop at this website again, if I have the need for more trailer "stuff".
Bruce
5/13/2004
So far every experience has been great. Good deals and fast prompt delivery.
Jim
5/13/2004
thank you for the fast service
Mark
5/13/2004
My order was processed immediately. Item was delivered a day earlier than I expected. Outstanding service!
Mike
5/13/2004
I received the Lincoln Blackwood hitch cover and really loved it. Thanks for a great product, Aloha, Calvin
Calvin
5/12/2004
recieved my hitch it bolted up great everything fit perfect thanksfor the great service and a great web site anyone asks me its etrailer.com for sure. Harold
Harold
5/12/2004
Received the shipment today. Hitch fit perfectly. Haven't tried the wiring yet but all the parts were there. Thank you for the quick shipping and getting the order correct the first time. It don't always happen that way :-)
Mel
5/11/2004
We received the trailer hitch and have it installed. It fit perfect and looks very nice. Thanks, Al and Tammy
Tammy
5/11/2004
This is my second purchase from etrailer. They have a good selection and the transactions are seamless. I'll be back.
Tim
5/11/2004
These guys are very responsive and the shipping was incredibly fast. Oh yeah, I couldn’t have asked for a better price, believe me I've checked around!!!
Tracy
5/11/2004
I think your services were great. I spent a week trying to find the right product at Fleet Farm & Napa stores before I looked online & contacted you guys, & was able to get the right product in half the time. Plus the price was about $40 dollars less than what Napa Auto was offering for a similar product. Thank You, Trent
Trent
5/11/2004
It took me longer to find my wrenches than it did to install the trailer hitch !! The instructions were good and ease of installation suprized me. The package came promptly with e-mails advising the progress of my order and it was at my door when predicted. Being that my tools are a mess, I wish it had come with a 1/2" drill bit (I would have been willing to pay extra for it) so I wouldn't have had to go buy one. Two thumbs up for price and ease of install !!
Graydon
5/10/2004
I received my trailer hitch and things Friday 5-7-04. I installed them on Saturday. I was very pleased with your service and the clear installation instructions. I will recommend you guys to my friends anytime. Thank You, Jeff
Jeff
5/10/2004
Just wanted to say thanks for your fast service on my order of May 4 which I received on May 7. Being able to preview the installation instructions on your website before I ordered the hitch made it possible to determine if I could install it myself or not. Job went smoothly. Keep up the good work.
Paul
5/10/2004
Thanks for your very timely response and my thanks to all at etralier.com for a most memorable experience of how it is to do business with a company that knows "excellence" and "service". This old timer has had his faith renewed in that there still is a company that knows how to do it right! Jim
Jim
5/9/2004
First time buyer here and I was impressed with the fast service and updates on shipment. Items was received very fast and as advertised. I will buy again and will pass this company on to all my friends. A # 1
Mel
5/9/2004
You are a pleasure to do business with. Great service and a fantastic price. Have and will recommend you to all my friends. Everything looks great on my truck. Thanks again.
Robert
5/9/2004
Great communication & detail to work. You guys have it down. Maybe in time our company will have the ability to keep our customers in the loop via email for the tracking of our their orders. Keep up the great work. Bill
Bill
5/7/2004
I want to thank you for a job well done everything I ordered came when you said and was as easy as you said. keep up the good work. Ed
Ed
5/6/2004
You web site is very easy to navigate and well thought out.The "Hidden Hitch" I ordered was perfect very easy to install. thanks MJM
Marvin
5/6/2004
I could not believe how easy it was to install the hitch and the wires. Thanks for a great product.
Jay
5/5/2004
I have ordered three things now off etrailer, a hitch a bike rack, and a locking pin. And i have recieved everything quickly, and the prices were very good. That and it is really hard to find a hitch that fits your vehicle exactly, well the one from here fits perfect, better than most factory installed hitches.. :) Good Store would use them in the future and recomend them to others :) :) Jay
Jay
5/5/2004
Merchandise was promptply received. Would order again.
Lance
5/5/2004
Shipment was fast, communication from etrailer.com was very good. I installed hitch bar with no drilling in about 30 minutes. I am very pleased!
Rob
5/5/2004
Hi, Just received my hitch in only three days. You all are great, a retailers should take a lesson from you.
Steve
5/5/2004
This is the second order i have placed with you and thanks for the great service.
Clint
5/4/2004
Your customer service has been World Class. The trailer hitch installed in minutes.
Robert
5/4/2004
Got the order. Great job. Thanks!
Chris
5/3/2004
Great products at a great price. Just wanted to send you a fast E-Mail to let you know you have a GREAT product line. I purchased (2) trailer hitches for my Chevy Astros. They are everything that your web site said that they would be,and the install was an easy task with all the new bolts,nuts ect. that was supplied with them. I will most definitely tell everyone about your site and many products along with my satisfaction from the easy ordering (polite people on the phone) to getting it on the day that was stated in the E-Mail from UPS online. GREAT JOB Best Regards Dave
Dave
5/3/2004
thanks for the updates on the status of my order. The UPS link works well and gives me the ETA of my hitch. Your site gets good grades for ease of use as well. thank you mark
Mark
5/3/2004
Very quick and easy transaction. I am very satisfied. I would definitely recommend you to a friend.
Oscar
5/3/2004
I just purchased / received / installed a trailer hitch for a 2002 Hyundai Santa Fe and all I can say is THANKS! Fantastic website, product and order service. It went on without a "hitch" in exactly the thirty minutes the instructions suggested. I will be ordering a second one for another vehicle within a couple weeks. Thanks for delivering exactly what was promised, and on time. Such service is a refreshing surprise these days. Great work. Steve
Steve
5/3/2004
I was extremely impressed with my experience on etrailer.com. Using your website I was able to correctly order all of the parts needed to do the install myself. The install went very smoothly - exactly as shown online. I would highly recommend etrailer.com to anyone who is looking for trailer accessories for their vehicle.
John
5/2/2004
Super speedy delivery and good prices. The products are great quality and exactly as described. Thanks, John
John
5/2/2004
I recieved exactly what I had ordered, and a week before it was promised! I had a wonderful buying experience with etrailer and will be back for future purchases for sure. Dan
Dan
5/1/2004
The products purchased were reasonably priced and the delivery was prompt. If I need any similar items in the future , I would definitly do bussiness your company. Thank you. Great service.
Sam
5/1/2004
Best prices, fast shipping, excellent customer service--I ordered the hitch Tuesday night, and it's now Friday night, and I have already installed the hitch on my truck! I would recommend etrailer to anyone--I only wish all my internet transactions would go so smoothly.
Barre
4/30/2004
Thanks for keeping me informed, by email, on my order. Your price on the item I ordered was the lowest of anyone. Your price is more than $55 cheaper than a company I have a membership with and receive a member's discount!!
Gregory
4/30/2004
etrailer.com offered a very streamlined, no nonsense way to find, rate and purchase a hitch for my vehicle. Necessary information was easily accessable and there wasn't much muck to wade through to find what I needed.
James
4/30/2004
Great service! Thanks.
Linda
4/30/2004
Excellent interface! Very easy to use and find exactly what I was looking for on both of my vehicles.
Matt
4/30/2004
good price on an oddball hitch (Buick Roadmaster) fit fine and the instructions were good. I will get my next hitch thru you. thanks again.
Scott
4/30/2004
You guys rock! I saved about 30% on my receiver hitch and got my order quick. I will definately recommend you to all my friends.
Ardell
4/29/2004
Service was fine. The product was delivered promptly and was of good quality. Installation instructions were good. Mine was a tough install because I had to drill all four holes. But that was due to the type of car, not the hitch. Found a great trick, I bolted the hitch receiver to my floor jack and jacked it into position and made a one man job out of what would have required two otherwise.
Kevin
4/29/2004
I placed an order on Monday and early Thursday morning the order was at my back door. I have placed other orders and received quality merchandise and the same fast delivery service. thank you etrailer -- keep up the good work.
Lawrence
4/29/2004
The trailer hitch I ordered was shipped in a timely manner. Tracking was good. I would do business with etrailer again .
Bill
4/28/2004
Great price,Easy to order,in stock, at my door in days. Couldn't be happier, Thank you E- Trailer
Darren
4/28/2004
Exactly what I ordered.. Fit perfectly.
Douglas
4/28/2004
Ordering was very easy, the follow-up emails keep me informed on my order and it included an easy to follow link right to the shipper's web site. The package arrived right on time, just as advertised! I would recommend etrailer.
Joe
4/28/2004
Excellent service. Can't wait to get the hitch on! Ken
Ken
4/28/2004
Good piece of kit! It was simple to install and easy to adjust with minimal problems. And definately will be easier to take care of than standard metal tailgates. Thanks loads, even though it took me a year to find you!
Kevin
4/28/2004
Based on your kind and courteous service I would heartily recommend Etrailer.com to anyone I know who is in the market for the products you offer.
Richard
4/28/2004
Great service! Thanks for the info. I appreciate the expedite! Mark
Mark
4/27/2004
Thanks for the quick service, you guys do a great job.
Dave
4/26/2004
Fair pricing & Fast communications after the order, with immediate shipping and notification. A real pleasure to do Internet bussiness with. Will order from again when need arises. Recommended to all.
Gerry
4/26/2004
Product was great and shipping was right on time. Good company, will shop here again. John
John
4/26/2004
I ordered my hitch on Sunday night and had it to my door Tuesday afternoon...with standard shipping!
Jeromey
4/24/2004
Put me down as another satisfied customer. My trailer hitch & bike rack arrived ahead of schedule and in perfect condition. You had the lowest price I could find on the internet - and a hell of a lot cheaper than in my local stores - and the items were just as promised. Thanks for delivering EXACTLY what I wanted without any hassle at all. Richard
Richard
4/23/2004
Very quick order processing/delivery of my trailer hitch. Will shop with them again. No problems at all.
Scott
4/23/2004
I just wanted to let you know how pleased I was with my new hitch. I received the Hidden Hitch for my Dodge Grand Caravan. Installation was easy with the detailed instructions. Although, doing by myself took a little longer than the 50 min it said it would. I would recommend to others doing by themselves to place the jack under the hitch to help hold it in place while tightening the bolts in place. Having grown up in St. Charles, MO, I know you guys have a great location for fast delivery throughout the country. Thanks again for the quick delivery and excellent webpage.
Stanley
4/23/2004
My hitch came quickly and arrived in pefect condition with all the assorted parts and instructions! Thanks
David
4/22/2004
I received my order the next day. That was fast. I need the lock tomorrow so things worked out great. Thanks again. May God bless, Eddie
Eddie
4/22/2004
A very good product, well designed, fast shipping; highly recommended
Jeb
4/22/2004
The service @ etrailer was fast, and their product was in perfect condition when I received it(which only took two days to get). I had a hard time finding a hitch bike rack for my liberty, but etrailer had exactly what I needed to clear my spare tire. After putting just a few bolts easily together, I was off on my trip. Thanks for your great support and fast email replies to my questions. Very satisfied, Jerry
Jerry
4/22/2004
Right on the ball!! I ordered my merhandise (hitch, trailer wiring, etc) on Saturday and received it on Tuesday. Two days....I put it on that night. This was the fastest I have ever received merchandise from an organization. Great job!! I sure will tell my friends about etrailer. Happy trailering!
Robert
4/22/2004
You guys had one of the largest selections of hitch covers that I had found, at some of the best prices!
Brian
4/21/2004
thanks for the update & the fast shipping. Jeremy
Jeremy
4/20/2004
To be any better, it would have to be free. Instant information, good prices and good product. Painless.
Jon
4/20/2004
I did recieve my T-One Connector as your email said I would. The instructions were very good and I had no problems installing it. I am a satisfied customer. Thank You, Ron
Ron
4/20/2004
This product rocks Installs in a snap.. Thank you.. Sean
Sean
4/20/2004
I must tell you that I normally don't use the internet to purchase items. To say the LEAST I was very apprehensive. My order was delivered on time, all the order!!! When I installed my hitch, it fit like a glove. I am so pleased about your service, that next car or truck I purchase you'll be contacted, to send another hitch set-up to me! Thank you so much for taking good care of me! Have a great summer Yours Truly Joe
Joe
4/17/2004
Perfect !! The right piece , directly in my mail box ! 100 % satisfaction !
Marc
4/17/2004
I think that you are the best,I'm gonna keep shopping at etrailer the rest of my life .. Thanks
Ali
4/16/2004
Ordered on 4/13/04 and received on 4/15/04...two days...no bad!
Dave
4/16/2004
Very happy with the service and fast shipping. The hitch looks great. Thanks. Don
Don
4/16/2004
I like your website, your service is as good as the website. My order was shipped promptly, and the products were as stated. THANK YOU, it is a pleasure doing business with you.
Keith
4/16/2004
Great Selection, Fast shipment, good prices- Will definitely use this site again-
Brent
4/15/2004
I recieved my items and I want to thank you for the speedy service. Looking forward to doing business with etrailer in the future. Thanks! Carl
Carl
4/15/2004
Thank you. I appreciate the wonderful service & will definitely use & recommend etrailer in the future!
Marisa
4/15/2004
Wow! Shipping was super fast! You guys are fantastic. Saved me over $150 and installation was quick and painless!
Randy
4/15/2004
I received my order on the date projected and it fit perfectly! I am pleased with your products & service and will definetly do business with you again. Thanks
Tony
4/15/2004
I recieved fast courteous service and I will use you again.
Rick
4/14/2004
The site was easy to navigate. I quickly found my hitch and accessories which were 20% less than some of the other sites. I also found a compatible hitch mounted carrier for my custom mountain bike that I could not find elsewhere.
Adam
4/13/2004
This place rocks! The local shop wanted almost double of the price I got on eTrailer.com. Lightning fast shipment, and constant email updates every step of the way! I wish all companies did business this way!
Jason
4/13/2004
I placed an order for a hitch and decided afterwards I wanted to upgrade the shipping. I called them the next morning to make the change and the most amazing thing happened. I actually was able to speak to a living, breathing human being. On top of that they were able to take care of my request without getting help from someone else. Hold the flowers customer sevice is not dead.
John
4/13/2004
Great Product, great service, great feedback! The cargo carrier we purchased was exactly what we needed. We would higly recommend E-trailer and will be back! Thanks!
Leiter
4/13/2004
Class act company all around. Timely informative communications (my item was on back order, got it within about a week anyway), great prices and no questions asked on replacing a hitch cover that was damaged during shipping. I would highly recommend etrailer to anyone looking for trailering accessories. Regards, Mike
Mike
4/13/2004
I just want to thank you for your prompt response and efficiency; whenever I place an order with etrailer.com I enjoy shopping at your site and your products are a good value. Thanks again Monika
Monika
4/13/2004
My order arrived right on time. My experience with eTrailer was 5-Stars! I will definately order from you again and encourage others to do the same! Ron
Ron
4/13/2004
nice product @ fast shipping Thanks
Ron
4/13/2004
This is my second order from etrailer and it is just as positive as my first. Quick friendly service, no calling all the camper parts stores for parts, look at the online selection, make the order and wait for it to come by UPS, it doesn't get any easier or quicker.
Pete
4/12/2004
Everything went easier then I thought. Thanks Brad
Brad
4/11/2004
Thanks,for the great price and fast shipping. I checked many prices around town and etrailer.com beat there prices by a ton for the same product. Thanks, I will buy again.
Chris
4/10/2004
just wanted you to know I received the hitch and installed right away. It fit perfect, and took about an hour including removing and reinstalling the carbon cannister in the rear of my 99 Outback. Thanks for the service. Dave
Dave
4/10/2004
Received my hitch and wiring kit as ordered within four days. etrailer's difficulty level is right on the money. Hitch installed as described using tools shown. Same with light kit. Would not hesitate to do business with etrailer again. In fact, next time I need a trailer accessory, I'll be coming here first. Thanks etrailer.com
Diane
4/10/2004
Excellent. Fast shipping.
Mike
4/10/2004
I received my hitch,wiring and covertoday and have already installed it. It took about 30 minutes and was a piece of cake. Looks great!!! Thanks for your service and the excellent products I have received already. Bill
Bill
4/9/2004
I am very pleased with your service and I promise I will check your online store first before looking any where else. You have the best prices I could find and I always look around for the best deal. Your customer service was very prompt with sending me a confirmation of my purchase. Nice touch with the UPS tracking number and link. Thanks again! Bryan
Bryan
4/9/2004
Ordering was quick, easy and fast. Including shipping, I got the product I was looking at a cheaper price Than if I had bought it locally. Sincerely Ed
Ed
4/9/2004
I am very pleased with my shopping experience I had with etrailer.com. Every thing was as promised on the web site. When I received my hitch and harness it took about 2 1/2 to install the hitch and connect the wiring harness and I was ready to go. Thanks to the staff at etrailer.com. Ernie
Ernie
4/9/2004
Prompt delivery, will definitely do business with them again.
Ron
4/9/2004
I ordered the hitch for my 2004 Honda Odessey. It arrived much sooner than expected. Was a snap to install, it fit perfectly, and it looks much nicer than the stock Honda one. Thanks for a great product! Wally
Wally
4/9/2004
Great site. Easy ordering. Delivered on-time and as priced. Trailer hitch installed as advertised in under one hour.
Brian
4/8/2004
I was very pleased from the very beginning viewing the products they had. I also appreciated how easy it was to place the order on line and check your shipping rates as well. Then after ordering recieved a quick response confirming my order and also letting me know when it will be shipped. I recieved my hitch just as promised and was very pleased with the quality of the product. I am very happy with the service I recieved from etrailer.com and would definitely look to them for future orders. Thanks!!
Greg
4/8/2004
The products on etrailer were affordable and easy to find on the website. I would recommend this website over any other on the web today.
Mark
4/8/2004
Of all the web site I looked in to it was the easy and best site I found Thanks
Rene
4/8/2004
Great website, and excellent response to questions and product shipping/delivery. Highly reccommend etrailer.com
Allen
4/7/2004
Very informative from placing order entry to shipment. Product was shipped fast and ontime. I'm very happy with the purchase. Dominique
Dominique
4/7/2004
Xcellent and fast service. Period
Jan
4/7/2004
Great service!!! Thanks. The hitch was exactly what I ordered and went on in about 30min like it said. I would highly recommend using eTrailer, even if you've never done business on the web before. Great e-mail communication and you can track your package from the time they invoice it. It was better than I expected.
John
4/7/2004
I am most pleased with my puchase. I installed that dang thing myself even, and it fit around the spare tire underneath! It took a little gumption, but if one has the 1/2" drill and a little oil to cool the bit, hey! Cool your tool and go for it! I like your website too. Easy to manuver. I know that I saved myself $150 doing it myself over the U-haul place. Thank you a bunch. I will tell all prospective people of you. Kyle
Kyle
4/7/2004
Good prices and fast shipping. Would definately buy from etrailer again.
Brian
4/6/2004
I placed my order on April 1 & received it today! Thanks for your excellent service!! Dave
Dave
4/6/2004
Primo Web site! Easy to use, fast shipping, good instructions ..... everything you could ask for from a company. I'm back because I forgot to order a lighted hitch cover, so here I am again! No need to search other web sites now that I've found yours! Keep up your high standards of doing business, and you'll keep your customer base. Thanks again
Rick
4/6/2004
Thanks. Good service, and I appreciate it. Andrew
Andrew
4/5/2004
Easy Web site, great prices, good visual pictures of products. The products hand from the inside top rail of my enclosed trailer. This provides a way to see if the location on the wall works before you actually mount it with screws to the side wall ribs. And last but not least, a customer service contact name with a follow up email. Great, not many web merchants do that! Thanks
Fred
4/5/2004
eTrailer has an excellent web site. Prices were good, items shipped fast, and more importantly they fit. It was a breeze to pick the correct hitch and light set. I would do it again. They kept me informed where my order was and when it shipped.
James
4/4/2004
The overall experience was excellent. The website is easy to use, the delivery is prompt. Email notification keeps you posted about the status of your order, including shipping. Everything arrived in great condition, along with easy to follow instructions.
Martin
4/4/2004
I was pleased with the whole transaction. the hitch arrived very quick and in excellent condition.
Kris
4/3/2004
Thank you very much, love the fast service! Marsh
Marsh
4/3/2004
I am flat amazed at how quickly you got the hitch to me. I have installed the hitch, everything works perfectly and I am very satisfied with the price.
Michael
4/3/2004
The web page made it EASY to pick out the necessary parts for my application. Their tutorial on how to determine which ball carrier to purchase made it very clear how to measure to get the right part. My order was shipped promptly with no backorders and arrived a day sooner than I expected. I wish all vendors were like this!
Chuck
4/2/2004
Aloha, I placed the order on Monday of this week late in your work day. The order shipped on Tuesday and today, Friday I have it. Great service to be able to get something to Hawaii that fast. The order was complete and as advertised. A note to anyone installing the wire Kit (T-one connector from Draw tite) on the Honda Element. Pull the passengers rear panel for the connector. Not in the instructions. The Hitch installation took 5 minutes and was a breeze. Everything was there and aligned up perfetcly. A very satisfing experience dealing with this company. Was recommended by a fellow at a swap meet that had purchased from them. Mahalo, Fred
Fred
4/2/2004
Now that is good and quick service, thanks Ray
Ray
4/2/2004
That was fast - thanks; great service as usual with your company... The hitch I bought from you works great on my rig.
T & S
4/2/2004
I had tried a generic-fit hitch, but it was ugly and didn't fit without modification (contrary to the manufacturer's claim) - so I decided to spend the extra money and go with a custom hitch from Etrailer.com. I cannot begin to tell you how happy I am with the Etrailer hitch. It fit perfectly and looked great... just as advertised!! I totally recommend Etrailer custom hitches. They are well worth the extra money.
Bill
4/1/2004
Hey! You just beat U-Haul's price by over $70.00 and that is INCLUDING the shipping. They even wanted 7 - 10 BUSINESS days to get it here and I had to go down to the shop to give a deposit. A few minutes online and my work is done. Maybe I'll go lay down on the sofa for a while! Charlie Thanks!
Charlie
4/1/2004
Unbelievable service! That was the fastest shipping by any company that I have ever dealt with. I received exactly what I wanted and the price beat everyone even with shipping. I will definitely recommend you to my family and friends. Thank you for your outstanding service and I look forward to doing business with you in the future. Ed
Ed
4/1/2004
Item was delivered as advertised.
Jim
4/1/2004
I'm impressed by your ease of ordering and finding the right product. I ordered three days ago and have received the hitch already. Very fast processing and delivery,Great Job! Paul
Paul
4/1/2004
The ballmount arrived this morning. Thank you guys for good service and good tracking services! Will be ordering more stuff in the not too distant future.
R. J.
4/1/2004
Lighting fast shipping same day! Grate customer service!! Very good product line!!!
Dennis
3/31/2004
I have to give credit where it's do,you guys are great! Top quality,price competitive and fast shipping. Great job!!!
Ron
3/31/2004
This site was very easy to navigate; the ordering process was smooth and quite painless. The turnaround time was great. I will definately recommend you to anyone that asks.
Bob
3/30/2004
Great price on top of the line merchandise. Will purchase from again if needed.
Gary
3/30/2004
Thanks for the excellent communication!
James
3/30/2004
This is how smooth all internet transactions should be. Great service, received order in a very timely fashion. I'll tell my friends about this place!
Jim
3/30/2004
Thank you for great product!
John
3/30/2004
Thanks for the great service-I appreciate it very much--Ron
Ron
3/30/2004
I recently purchased a Draw-Tite hitch for my 2003 S-10. I checked your site for delivery date and it came that date specified. The instructions were dead on and it took just under an hour to install. I am very satisfied with the service
Terry
3/30/2004
My experience is great with etrailer they have notified me on every step of the process after I ordered my product. From when they got my order to the time when they shiped it out. Etrailer is great!!
Jozef
3/29/2004
Thanks very much for the grease seals, they are a perfect match to the originals. I'll keep you guys in mind for any future parts and I'll pass you guys along to anyone else who might need your company. Thanks, Mark
Mark
3/29/2004
A quick note to express my complete satisfaction with my recent purchase from you. The product( a trailer bar hitch ) was delivered to me in a timely fashion, complete in all necessary components, intelligent directions, and of high quality. Thank you most sincerely, Howard
Howard
3/28/2004
Etrailer.com was great. Extremely prompt service, they had what i needed in stock and shiped it out immediately. Their prices were great beat everyone here in town and everywhere i looked online. I will definately be recommending everyone i know that needs a hitch to go to their web site. Thanks for all of your help getting me on the road with my jet ski…
Tom
3/28/2004
I have made several purchases from etrailer.com and I've have been impressed with the fast response they have given each order.
Shane
3/27/2004
Well organized and intuitive website. Easy ordering and fast, friendly and informative post order emails. Great products at competitive prices. Lightning fast shipment with tracking. What else could one ask for from an Internet merchant? Etrailer.com is at the top of my browser's favorites list. Thank you!
Ed
3/26/2004
Quality parts at good prices. I'm happy!
Ken
3/26/2004
The fastest action on an order ever!
Marc
3/26/2004
You guys rule!! Everything was better than I expected. The instructions were made for my exact vehicle, not some general template for all vehicles. Super fast shipment as well. I will most definitely be back to etrailer.com!!!
Matt
3/26/2004
This could not have been any easier. Your website showed us exactly which hitch we need to fit our vehicle. It came to us in two days, fits perfect and looks great. Thanks for a great experience.
Brenda
3/25/2004
Well! As you can see this is my third oder from you folks. That should say everything. Pricing and quality are what you folks give the public. Thank you very much. Charles
Charles
3/25/2004
I have been real happy doing buisness with E-Trailer. The prices are right and always received good service. I will continue to purchase through E-Trailer and recommend E-Trailer to all my family and friends.
Eric
3/25/2004
Excellent website! Very user friendly and easy to navigate.
Jay
3/25/2004
Just a short note to say thank you for the fine service, and commuacation that was done to ensure that I knew exactly where, and when My shipment would be here. Now all I need to do is put it together ! Thanks, and Regards, Joseph
Joseph
3/25/2004
Took my time trying to figure out what I needed -even called customer service for advice. After their help, placed my order and had it shipped that afternoon. A great combo of good price, good customer service, and fast turn a round.
Mark
3/25/2004
What great service! I ordered a hitch, drawbar and wiring harness on Friday and received everything the follow Thursday. I received e-mail updates at every step, and, thanks to the tracking feature, knew exactly when to expect delivery. I got all three items for less than what I would have had to pay for the hitch alone at a retail dealer in town.
Phil
3/25/2004
Excellent website. Good prices. Extremely fast shipping.
Robert
3/24/2004
Great service. My hitch shipped very quickly. Thank you.
Steven
3/23/2004
Great Service!! Dave
Dave
3/22/2004
Excellent, delivered what I ordered quickly
Gary
3/22/2004
Excellent service! Ordered my hitch on Wednesday afternoon and received my order, complete and correct, on Friday morning. Thanks…
Scott
3/22/2004
Received on time. Well made. Fit like a glove. Great company to deal with. Helpful hints: drop spare tire down a few inches, [raised back up after installation], requires 18 MM socket to remove existing bolts, impact wrench helpful (Ford Ranger 2002)
Scott
3/22/2004
Ordered in the morning, confirmed my order in the afternoon. Notice of shippment the next day and order received 2 days later! Very responsive and the items were just what I expected! Thank you!
Steven
3/22/2004
Hidden Hitch precisely as advertised: 25 minute bolt up on my Astro work van. Saved nearly 100 bucks over local purchase. Thanks etrailer! Bill
Bill
3/20/2004
I ordered a hidden hitch class 3 for a 02 suzuki xl-7 plus wiring harness, and a few little extras. Great service. Ordered the hitch and it arrived in a few days. Easy to install (even I could do it...and I have been known to bend roofing nails...many roofing nails). Took only ten minutes to install with the help of a friend to help me hold it up. The wiring harness took longer to hook up but it was due to my own errors. Shipping was fast and I enjoyed the UPS tracking. I knew where my products were at all times. overall a great experience. To get the hitch installed, it would have cost $180 plus $35 for the wiring at a local garage. I got all of my parts and more for less than $180. Great deal and great service.
Bryan
3/20/2004
Best online buying experience I have ever had! Ordered and shipped on the same day, that is excellent service!!
Chad
3/19/2004
Thank you! Three days after ordering I received my wiring harness. It was as advertised and was installed in under 30 minutes by someone who had never installed one before...(me). You can be sure that I will spread the word.
Ed
3/19/2004
I just installed my trailer hitch receiver without a glitch. It has been my experience that almost always when you purchase something of this nature there is some type of trouble when installing it. I am very impressed how everything fitted perfectly and it is also seems like is made properly. I am glad that I purchased this from your company and I will recommend you guys/gals to anyone needing a hitch. Thank You
Eric
3/19/2004
Good prices, great service. very quick delivery. Corrected my mistake on my order with no hassles and no delays. Easy tracking of order.
George
3/19/2004
Great prices. The sample photos made installation easy for the non-pro.
Robert
3/19/2004
Item was exactly as discribed. Quick responce and delivery. No hassle business. Will shop here again. A+
Dave
3/18/2004
THANKS! you guys rock!
Bill
3/17/2004
What can I say? It was just about the fastest and easiest way to hitch up and go. Everything arrived in record time and the instructions were right on. Quality products and easy to use web site. There is no reason to shop at any other site. Thanks etrailer.
Billy
3/17/2004
Layout of site is easy to navigate and find items intended for my vehicle. It was quick and easy to place my order and I was kept informed of what was going on with my order. I will shop here again when I need items for my SUV and if you have them. Thanx!
Craig
3/17/2004
Rock Solid Transaction , Quick and Lowest price after much shopping, Thanks
David
3/17/2004
Had just what I was looking for. The shopping experience was quick and easy. The items I ordered have already been shipped!!
Karen
3/17/2004
Fast shipping, great product, excellent service.
Adam
3/16/2004
I had to let you know that the hitch lined up perfect and I think you do excellent work. To find a hitch for a Eldorado is something in itself and to get one with such good workmanship is even more astounding. I wish I had of ordered the cap that goes in the end but maybe later. Once again, Thanks
Bobby
3/16/2004
Great Selection...Competitive Price. Good shipping rates with fast order processing. Very Happy overall!
Chris
3/16/2004
Thank you!! Can't wait to use it. You have the best prices anywhere. David
David
3/16/2004
Great, fast service & shiping! The online site is very easy to operate. There is also a live person to talk to on the phone. Thanks Mark
Mark
3/16/2004
I'm impressed by the easy ordering system and the notification process that informs me of my order. I wish all online ordering were this easy!
Ray
3/16/2004
Excellent and prompt service! Easy to use website and excellent communication throughout the order and shipping process.
William
3/16/2004
I recieved the hitch on the day it was supposed to arrive, thanks to UPS and etrailer.Within about one hour the hitch was installed and the trailer lights were working.Thanks etrailer for an easy installation and an easy transaction over the internet.
James
3/15/2004
Thanks for your great service!
Steve
3/14/2004
Great service and good prices. I ordered on Monday morning and received it Friday afternoon in time to use it for the weekend. Thanks.
Jerry
3/13/2004
I found the custom hitch I needed at etrailer.com. Ordered it. Got it quickly. It fit. AMAZING. David
David
3/12/2004
received my new trailer hitch and had it installed in 20 min. thanks for such good service. John
John
3/12/2004
Thank you. By the way, your site, pricing and ease of check out are the best I found. Thanks for doing such a great job!!!
Nate
3/12/2004
I was unable to find the part I needed in the local stores. Etrailer had the part I needed in stock. They processed my order the same day I placed it. Great service. I'll be back.
Richard
3/12/2004
I received my order on time, installed the wiring kit, and everything works great. I just wanted to drop a line and say that my first experience with Etrailer was excellent, and I look forward to purchasing all my trailer needs with Etrailer.com Thanks Bart
Bart
3/11/2004
Etrailer provided an excellent product which was shipped very promptly to my home in Central California. Installation instructions were clear and concise and the installation of the hitch and wiring harness onto my new Subaru Forester was a breeze. It was truly a pleasure doing business with you! Bill
Bill
3/11/2004
I tell you, these people are the best. I ordered the Items I wanted, And they have kept in touch with me as to what stage my Items were in. They Confirmed my Order, Told me when to expect shipment, Then they even got in touch with me to let me know my Items were shipped, and gave me a link with UPS to be able to track my Order. They are real people who know how to treat you. If I need anything in the future, I know where I will Look first. Thank You ETRAILER.COM David
David
3/11/2004
Your web site is very cool I found everything I needed on it and couldn't find anywhere thanks for your service Rich
Rich
3/11/2004
Thanks again for the great service.
Robert
3/11/2004
I was amazed to find the hitch at my house today, only three business days for delivery. Super job. I will highly recommend etrailer to anyone who needs a hitch. Bill
Bill
3/10/2004
Got my receiver in only 2 days and installed it without a hitch(pun intended) !! Highly recommend your company.
Don
3/10/2004
I was very pleased with the responsiveness and prompt delivery of the hitch/accessories I ordered from etrailer.com. The prices were very competitive also. I will definitely utilize etrailer.com for future purchases.
Bill
3/9/2004
Completly satisfied with the draw tite. Installiation took 45 min and was simple. Online ordering was outstanding and communication was perfect.
Dave
3/9/2004
I ordered my hitch online from etrailer.com Tuesday night around midnight. The hitch arrived on my porch on Thursday afternoon, a day and a half later! My only question is, "What took so long?" [grin] Thanks for providing such amazing service. We were shocked to get it that quickly, and the hitch fits perfectly. Thanks again, Jim and Marty
Jim
3/9/2004
Thanks for a good product and very good service. Jim
Jim
3/9/2004
Shopped around town and on the net. Etrailer.com was 20 to 70 dollars cheaper than anyone I found.. and thats with shipping included.
Rodney
3/9/2004
Could'nt find a better price anywhere! and I shopped everywhere. Trailer Hitch and accessories arrived within seven days with all the necessary items/parts I ordered. Istallation was simple & quick with good directions. Thanks etrailer, saved alot of money through your company.
Ed
3/8/2004
First time buy service and delivery was great would purchase again when needed. Keep up the good work. Thanks
Henry
3/8/2004
I am very impressed with your web site and your service. I had the items I ordered at my door the next day. The order was correct and well packaged. They were on my SUV 36 hours after I placed the order on line. I attempted other sites and other suppliers but you are by far the best! Your site is easy to navigate and works well. Thank you.
Jack
3/8/2004
Thanks for getting me the two Hitches by the weekend. They arrived at my door on Friday night as I had asked. Thanks again
Rich
3/7/2004
I recieved my 5th wheel mounting kit in 4 days. I am very happy with the service and the product
Ron
3/7/2004
Just wanted to drop you a note and tell you the hitch I ordered arrived quickly, looks great, and fits our minivan perfectly. Installing it was a snap. Thanks for the top-notch product, great price and quick service! Michael & Alison
Michael
3/6/2004
Friendly sales staff and fast shipping, I placed my order after 3; 00 and it still shipped the same day, and was notified via e-mail with internet tracking. Thanks Cory
Cory
3/5/2004
Got order today. Wow! Incredible service. I'll be able to install the stuff this weekend for use next weekend. Exceeds all expectations!! Brad
Dennis
3/5/2004
I'm very impressed both with the product and the prompt delivery. Thank you
Penn
3/5/2004
Great price and fast shipping. I'm impressed
Rod
3/5/2004
Great products, AWESOME service!
Debbie
3/4/2004
I have received my products and I thank you for the fast service.
Debbie
3/4/2004
Great Service! Thanks
Greg
3/4/2004
You guys are AWESOME!! My hitch came in in less than 48 hours!! EXCELLENT!!
Jay
3/4/2004
Can't believe I got the hitch this fast. Shipment almost beat your email... Thanks a million. Gill
Jerry
3/4/2004
Fantastic! The price on my Draw-tite hitch was very reasonable and it arrived here in 3 days. Hitch went on without a , well, ...hitch. This company is highly recommended
Wolfgang
3/4/2004
received my Hidden Hitch trailer hitch for my 2000 Buick LeSabre yesterday and put it on the vehicle last night. I just wanted to send you a note telling you how pleased I was with the ease of installation and the perfect fit of the unit. It only took about 25 Minutes from start to finish and it tucks up nice and close to the bumper. Thanks Brian
Brian
3/3/2004
I've ordered from etrailer twice now and both experiences were great. They provide excellent communication and prompt service.I will most definitely use them again for my trailering needs.
Christopher
3/3/2004
thanks they [floor liners] work great.
David
3/3/2004
Super responsive...have bought several items now...to include a hitch. Was looking for a lost part (stolen hitch cover) and they responded with 24 hours...I ordered and they shipped the same day...extraordinary!! Will return all the time for my towing needs.
Norm
3/3/2004
Ordering from etrailer.com was fast and easy. I received a confirmation email within 12 hours of my order and another email when it was shipped. My order arrived from UPS neatly packaged in 4 days. Great service all around.
Chris
3/2/2004
Thanks for your great company. Got my hitch yesterday afternoon, and installed it after I got off work. Great product and easy installation. Thanks again, David
David
3/2/2004
The hitched arrived quickly and took les than 20 minutes to install. What a breeze. It was a great experience and I will be back for other accessories. Thanks etrailer!!
Jerry
3/2/2004
GREAT! low prices and fast shipment. would reccomend to anyone. thanks again
Kris
3/2/2004
Delivered today, installed and used once already! TOO COOL! THANKS!
Mark
3/2/2004
Good quality. Fast shipping. Go Hawkeyes!
Pat
3/2/2004
Yet another great experience with etrailer.com!
Chuck
3/1/2004
thanks a mill! Best Regards- Dave
Dave
3/1/2004
Perfect transaction with very fast standard shipping.
Dennis
3/1/2004
Super fast shipment. Great communication! Received various emails letting me know that the order was processed and when it was shipped. All happened within 24 hours from my initial order on a SUNDAY. Keep up the great work.
William
3/1/2004
You are very good at what you do. Have a nice day. Bill
Bill
2/28/2004
Outstanding service. I ordered my hitch and in a few short minutes the order was confirmed. Two hours later I was notified it was shipped. Thank you. I recently purchased a trailer hitch and accessories from your company. I can't tell you how pleased I was to receive my merchandise as quickly as I did (it shipped the same day as my order). I was also pleased with the quality of the hitch, and the instructions made the installation as easy as it could be. All that was missing was the cold soda I consumed during the work. Thank you for your prompt shipping and excellent advice.
Dennis
2/28/2004
I couldn't believe etrailer's prices. I looked all over the internet and they came up the least expensive. Then I worried about when the items would come. I received an email hours after I ordered the items that they would be shipped within 48 hours. Three days later, we received half of the order. Made a phone call and they couldn't apologize enough, sent out the other half and we had it in 2 days. Thanks etrailer for the biggest bargain, not "in town" but throughout the U.S. Thanks for handling our order promptly. You made a believer out of me. Will do business with this company again!
Charles
2/27/2004
Great job, you guys do great work. a thousand times " Thanks " and have a great day. James
James
2/27/2004
etrailer had excellent communication and confirmation, supplied a tracking number, and shipped exactly what I ordered in less than 24 hours. All around well done.
Jay
2/27/2004
Excellent customer service! I saved money received my order in time, with order statuses emailed. Thank You Pedro
Pedro
2/27/2004
I have ordered twice from etrailer an very pleased. There web site is very simple to use. They ship very fast. Thanks eTrailer, Steve
Steve
2/27/2004
Thanks for the quick service. Dave
Dave
2/26/2004
Can't beat your service or prices anywhere. Look forward to doing business with you in the future. Jon
Jon
2/26/2004
I think that this shop is honest, professional, and keeps the customer informed. Thanks for your advice and prompt responses. Look forward to doing business with you again. PS their prices are better then the general catalog shops..
Kazumi
2/25/2004
I received my hitch & all accessories just a couple days after ordering , everything was just PERFECT ! Ive just installed it & it is sweeeeeeeeeeeet ! I checked everywhere for the best price , etrailer kicked ass ! I would absolutely recommend them to anyone ! TOP OF THE LINE !
Rick
2/25/2004
Ordering was painless and arrived on time. Installation went well.
John
2/24/2004
It is already installed!!! Everything you said it would be.
Ken
2/24/2004
just a quick note to tell you how happy I am with your service. after checkimg a local trailering company to wire my trailer brakes and then dealing with your company , i saved myself 50.00 and the install could not have been easier thanks to your on-line help Thanks Steve
Steve
2/24/2004
If you had told me I could have saved this much over some other online suppliers, I'd have been skeptical. If you had said I'd get it this quick at this good of a price I would have said, "No way!" I did and I did. About 50% of one of your competitor's prices and received it in 5 days.
Chuck
2/23/2004
I want to tell you how much I appreciate your handling of my recent orders... Both arrived sooner then I expected and both were received in good condition. It was a pleasure dealing with you over the phone initially, then again on-line. Thank you.
Ellis
2/23/2004
Hi Guys: Just installed my hitch for my Kia 2004 Sedona. I am 70 years old and I must tell you that it was as easy as claimed by you. Thank you for the fast delivery and service keep up the good customer service.
Frank
2/23/2004
Easy to use site. You pick your year, make and model of your car, and everything you need just pops up. Competitive prices, and reasonable shipping charges.
Craig
2/20/2004
It arrived and we are very happy. Thank you! Hassan
Hassan
2/20/2004
Got hard to find shock absorbing hitch quickly at a good price.
Jim
2/20/2004
I place my order on a wednesday evening, ask for 3- day delivery and have my order two days early on friday evening.Selection, inventory,good pricing and top notch service.I don't know what more I could ask for.Nice work and thanks.
Jim
2/20/2004
Website was very easy to use...finding the product for my specific vehicle was a snap! Much easier than many other seb sites I have visited. Can't wait to get my order! Thanks
Michael
2/20/2004
I looked at many websites comparing both quality and price of the trailer hitches and in the end found your company offered the best deal. I received prompt confirmation of my order as well as updates and tracking information. i was very pleased with the service as well as my new trailer hitch. Thanks!
David
2/19/2004
Ordered hitch mid-day on Monday, it shipped the same day and I received it on Wednesday. Great price and service! Thank you.
John
2/19/2004
I am very pleased with the service. I received e-mail confirmation immediately and I received the hitch exactly 48 hours after purchase. I received the product rapidly and in perfect condition right to my front door! I highly recommend to anyone to do business with etrailer. Yours truly, Jim
Jim
2/18/2004
Thanks for the quick order & all your information keeping me in contact till I got the orders, a good company to deal with Thanks again . Larry
Larry
2/18/2004
thank you for the great service and prompt shipping of my order.
Paul
2/18/2004
My order arrived this evening. Everything is here, and appears in good order. I'm very impressed with your service. Thanks for everything.
Richard
2/18/2004
Wanted to tell you that the overall experience was excellent. It was easy to buy, the order was handled very professionally and when I got the product it was just as nice as I could have expected. I especially liked being notified that the order was in house, the order was set to ship and the order had shipped. I could not be happier with the whole transaction. That doesn't happen to me very often so, thank you. John
John
2/17/2004
I just wanted to let you guys know how great I think your website is. I am a very handy guy, but was weary about installing an electric brake controller on my 2001 F150. That changed after viewing the excellent instructions and pictures on your site! Thanks a bunch, Tim
Tim
2/17/2004
Thank you very much! Phillip
Phillip
2/16/2004
I had a great experience. I placed my order, received verification, and then a couple of days later my hitch, just as it was advertised. All parts and instructions included, well packed and easy to install. I will shop here again.
Jack
2/14/2004
The package arrived Friday, just 4 days after placing the order. Due to the cold weather here in Minnesota it took almost as long to get dressed for the weather as it took to install the hitch. Installation was just under 30 minutes. The hitch is truly hidden well behind the bumper. I will not have to suffer from bruised shins anymore.
Terry
2/14/2004
A1 service. Thanks guys. Bob :-)
Bob
2/13/2004
ordered around noon, by the time I got home from work I had 3 emails saying it was received, processed and shipped with tracking info. Fantastic service!
Gary
2/13/2004
Received immediate order verification and shipping responses. Item was shipped within 24 hours and arrived in only 2 days with normal ground and quality and appearance was excellent. An Internet shopping experience that I would do again and recommend to anyone looking for products available at etrailer.com. Many "THANKS!!"
Hal
2/13/2004
I am very impressed with the excellent service and courtesy on handling the sale, keep up the good work Alfonso
Alfonso
2/12/2004
The product was sent as ordered & ontime. I would do business again with etrailer should I have the need for one of their products.
Charles
2/12/2004
What a great experience. Great merchandise at a great price. I would definitely recommend etrailer.com to anyone needing trailer equipment! You've got my business.
Chuck
2/12/2004
the guys at etrailer.com were very helpful and knowledgeable about their products (thanks chris!) They even shipped it to Hawaii within the week. Mahalo etrailer and Aloha!!
Donna
2/12/2004
The price was low and and it shipped to me super fast. This is a great value and great service.
Paul
2/12/2004
Usually when I order several items. like I did. at least one of them will be on back order, but with your company everything was in stock. The shipment came extremely fast and I was more than satisfied with the product. Keep up the good work. Ray
Ray
2/12/2004
You guys are quick! Thanks! Rich
Rich
2/11/2004
Great selection, fair pricing, excellent service. 3 emails over 2 days tracking my order from placement to shipping. Stuff ordered Monday came on Wednsday. Items were just as advertised. Nice work.
Sean
2/11/2004
Everything with my transaction was great. The order was shipped promptly and correctly. I would definitely shop here again and recommend etrailer.com to anyone. Thanks!
Adam
2/10/2004
I needed a hitch for my Xterra. I contacted them through several emails to find out which would be the best hitch. They responded quickly on all emails. I ordered the hitch Sat. the 31st of Jan. The hitch was at my door on Wednesday Feb. 4th. They are very customer oriented and I would highly recommend them. Chuck Memphis, TN
Chuck
2/10/2004
I've used etrailer twice now. I am extremely pleased with their up to date web site. (Theirs is the only site I could find that actually listed products for my '04 JEEP Willy). The best online shopping site by far. DR
Daniel
2/10/2004
It was so easy. From finding it in the online catalog to tracking it after shipment it went smooth. The ad said an ameteur could install the hitch in 30 minutes and they were right. The best part was that it saved me alot of money.
Dennis
2/10/2004
I think that not only your web site is very helpful but also to contact you in person is a delight as well. I have bought several things on your site and the experience just keeps on getting better. Just like Arnold once said "I WILL be back" !!!!!
Michelle
2/10/2004
I found shopping at etrailer.com to be one of the easiest shopping experiences I've had. I found what I was looking for very quickly and the questions I had regarding the component I wanted to purchase were answered without a lot of endless pointing and clicking. The "after the sale follow-up" was excellent, to say the least. I placed my order in the early morning hours of Feb. 8 and received a comprehensive order (to include a picture of the component I ordered) confirmation email shrtly thereafter. I received another email in the afternoon of Feb. 9 letting me know my component was to be shipped "in 24-48 hours". Approximately 4 hours later, I received an email from TJ on your customer service team advising me that my order had been shipped already! He provided me with a link to track it, my order #, and his email address in case I had any questions or concerns. etrailer.com has an easy web site to shop on, very good prices, they handled my order in a timely fashion, and indicate their willingness to assist customers after the sale. The whole experience has made me feel like a well serviced customer. That isn't common these days!! And by the way, my purchase was for a $15.00 item, not an expensive or highly profitable item at all and they treated me better than the company I bought my $2100.00 TV from!
Adrian
2/9/2004
Thanks for the quick responses and the quick shipment! Chad
Chad
2/9/2004
Item was hard to find until I came here. Information feedback is very good.
Sydney
2/9/2004
Just received it Friday. Very fast shipping!! Thanks Chuck
Chuck
2/7/2004
WOW! I compared prices with a local dealer and saved $85 over 25% on my purchase and had it delivered to my door.
Brent
2/6/2004
At this time I am very pleased with my etrailer experience. The ordering process, price, and service have all been of the highest quality. Ron
Ron
2/6/2004
Website is nice and clean and you can find everything you need very easily. The information about each product (specs) and suggested optional items related to the item being considered for purchase are very useful in the decision making process. The e-mail followup after the sale and shipping information is a great plus. I would recommend this online ordering website to anyone looking for trailer accessories and such. Kind regards Jack
Jack
2/5/2004
I recieved my order very quickly.I was very pleased with The product i ordered. Thank you!!
Larry
2/4/2004
Loved the hitch.... worked great and was easy to install with the direction
Jason
2/3/2004
After looking around online for a hitch receiver adapter, and finding prices of $39-$45 for an adapter (for Pete's sake, it's a piece of metal, one side smaller than the other), I found one for under $15 at etrailer. Snagged that up like the last chocolate chip cookie on the counter. Lickity-fast shipping to boot! Happy camper this one is!
Kay
2/3/2004
The hitch for my 2004 Toyota was a snap to install. The dealership wanted almost $900 for a hitch! I got all the parts through etrailer.com for $120.00. Unbelievable!
Michael
2/3/2004
Just put a hidden itch on my 2004 Ford Sport Trac. The hitch arrived in several days and took about 30 minutes to install. Perfect fit and it looks great. Just ordered an extender and this is a great company to deal with.
Robert
2/3/2004
This place is nice to find stuff for trailering or to add some stuff to personalize our vehicles.
Mike
2/2/2004
Thank you etrailer...I am a first time purchaser via the internet and of course I was very hesitant to place my order for a much and quickly needed trailer hitch receiver for towing my newly purchased boat...my concerns were quickly satisfied....within two days of my order being placed online with etrailer, I receved my hitch...not only am I happy with the quick delivery I am also very pleased with the pricing...thank you again etrailer for your quick response and for the convenient ordering process you provide on your website
Ed
1/31/2004
Found exactly what I was looking for. The transaction was easy and I had my parts in 2 days. Thanks!
Dennis
1/30/2004
Received my new Hitch and am very, very Satisfied not only the Quality of the material in the Hitch but with the Instructions that made installing a simple task. The speed with which I Received the hitch was very reasonable. Would reccommend etrailler.com to anybody. Thanks again. Bill
Bill
1/29/2004
Thank you I received my hitch cover and I am very pleased with it and the service I received.
Bill
1/29/2004
Great Company! E-mail confirmation at ever step- from order to shipping and tracking details. Order without fear!!
Bruce
1/29/2004
Your website is great... I have already recommended it to four or five people that used it to purchase stuff and for information.
Dana
1/29/2004
Thanks for the great service.
Jim
1/29/2004
thanks for the great / fast service; much appreciated…
Scott
1/29/2004
It was great doing business with a company that knows what its doing. Customer comes first with this company. Extremely fast shipment. Would definitely do business with them again.
Don
1/28/2004
Was very fast service, hitch fit like a charm and is exactly what I wanted. Great doing business with etrailer.com
Les
1/28/2004
Everything arrived in good time and condition. Even a backordered part came quickly enough. I'm a happy customer and will think about using you again for any trailering needs. Local shops are either way overpriced or the people are idiots. Thanks again for the good service!
Nino
1/28/2004
After reading some of the responses on the website I decided to order a much needed hitch for my jeep. I figured if the service was half as good as people said I'd be satisfied. To my surprise I had my hitch installed before the promised delivery date by two days. Ya'll did such a terrific job I've ordered some other parts I'd intended on buying locally. Well Done!
Donald
1/27/2004
A great deal, with fast shipping and good email communication. All and all a wonderful experience.
Jeff
1/27/2004
That was quick, thank you. Very good service.
Nelson
1/27/2004
Excellent service. The hitch and wiring kit I ordered were the exact ones I needed and they were shipped so quickly that they were delivered in less than 24 hours!!!
Jason
1/26/2004
Your site was very easy to use and info on products was very good. I would order merchandise again from etrailer. So far your service is outstanding, and I appreciate that.
Robert
1/26/2004
I bought a Hidden Hitch for my 2003 Ford Escape from Etrailer.com. Installation was very easy.
Dave
1/24/2004
Great company. Ordered shipment was sent in a good amount of time. Would buy from this company again if need be.
Matt
1/24/2004
Good morning. I received my order. You have a good service. Tnks
Juan
1/23/2004
This is the way all online buying should work! Outstanding customer service, rapid delivery, and an excellent product. Thanks!
Bill
1/21/2004
Thanks Great website!!
Casey
1/20/2004
The website ordering process was easy to follow and the selection of items was great. My item was shipped within four hours of placing the order....a very good experience.
John
1/20/2004
You guys are doing a great job and I am happy to have done business with you. I will recommend you to anyone who is looking for trailer stuff. Thank you, Bill
Bill
1/19/2004
fast shipping even though i ordered on a holiday weekend
Kevin
1/19/2004
I have been very happy ordering from your company. I should be getting my merchandise tomorrow (per shipping tracking). Your selection was very good and your web site is easy to navigate. I would definitely recommend your company and will shop here again. Thanks!
Sharon
1/19/2004
I recently placed an order with your company for a fifth wheel hitch. I placed the order on January 12th. I did not expect delivery for at least 10 days. It arrived yesterday after only four days. I just wanted to take a minute to thank you and your company for the very prompt delivery. Efficiently run companies are hard to find now days and I appreciate doing business with one. I just placed a second order with you. You will continue to be my first choice when ordering online. Thanks again and have a great day.
Bob
1/17/2004
Excellent prices, excellent service, web site easy to use. Very satified with my 5th wheel hitch and tonneau cover for my 2500HD Duramax.
Gene
1/16/2004
I could not have asked for a better experience. The online tool worked flawlessly, I was informed about the status of my order, I was given a tracking number, and the product arrived exactly when they said it would. I plan on doing more business with etrailer soon! Thanks for everything!
James
1/16/2004
Thanks so much. Your site saved me more than $300 if buying same parts at dealer. Enjoy today, Doug
Doug
1/15/2004
Very fast shipment......excellent product.......If I need another hitch............etrailer has my order.
Monica
1/15/2004
Etrailer.com is great. I plan to put a large antenna on the back of my car for the Amateur Radio Emergency Service which has a formal working agreement with FEMA and the Department of Homeland Security. The small trailer hitch I purchased from you for my 2000 Camry is perfect. It will satisfy the antenna mounting requirements perfectly and some day may also be used to actually pull a small trailer. Barely noticeable, but so important. Service is almost instantaneous. Way to go!
Bill
1/14/2004
I attempted to get these items locally with no luck, I called you all and wham the next day I'm notified it is already on my way. Thanks a lot.
George
1/14/2004
I received my order today 1-13-04. I have not yet installed, but I am impressed with the fast service. I am glad I found you on-line. I will also recommend you to my friends! Good job!! My trip to Texas will be better now that I can take my storage tray using the hitch I purchased from you!! Again, THANKS and GOOD JOB!!! Jeff
Jeff
1/14/2004
I am a first time user etrailer web site. Was easy to use. Parts were easy to identify.Parts were shipped on time and easy to track ups.
Joe
1/14/2004
E Trailer is very good at getting orders shipped quick i will do buisness with them again
Bob
1/13/2004
I am extremely pleased with the level of service from eTrailer so far - very quick response on the order, a follow-up e-mail to confirm it's being processed, and a 3rd e-mail to confirm it's shipped. Everything arrived exactly on time, and the product shipped was of very high quality. I intend to recommend eTrailer.com to others, many thanks! Outstanding customer service! Great price, great product, great job.
Dennis
1/13/2004
Excellent! Ordered online, it shipped the next day. Rec'd exactly what I ordered & it fit my truck perfect. Would not hesitate to use you again. Thanks!
Randy
1/12/2004
The product shipped quickly and arrived on time. I can't wait to install it and start towing.
Richard
1/12/2004
A+ Needed it by Tuesday. Had it on Tuesday. And you guys made sure of A+ that... Thanks
Sam
1/12/2004
The site was very easy to navigate. Selection was good and the prices even better. Ordering, making changes, and purchasing were done quickly and without problems. I just got e-mail that my order was shipped out today. I'll definately be back. Your site has been bookmarked for the next time we need anything four our 5 trailers or trucks.
Tom
1/12/2004
I called your customer service to ask questions before ordering and got the answer the first time from a very pleasant rep. When I ordered I was kept informed of the ordering process and the status of the order. I am very pleased and looking forward to the delivery of my order.
Robert
1/11/2004
Have No Fear Here !! Great Web Site, Super Sonic Filling Of Order, Overall Pleasnt Transaction And Reasonable S&H. Delivered on Time. You Have My Future Business. Thank You Ron In Massachusetts
Ron
1/11/2004
I have received the items and thay fit to a tee.Give my regards to the people who built it and to all of the people involved in getting it to me as fast as thay did. PS thanks again Roger in West Virginia
Roger
1/10/2004
FANTASTIC prices are great recieved my order quickly and your instuctions on how to install are a great help THANKS
Alan
1/9/2004
Wanted to let you know I received my order in two days. Am happy with the product and the service. I will be a customer in the future.
Mike
1/9/2004
Received shipment today, thanks for the quick order.
Warren
1/8/2004
I received my hitch on Monday and installed it today. It was an easy installation and looks great. Thanks for the quick service and a good product. Marvin
Marvin
1/6/2004
The People at E-trailer were very nice when I called asking about the product I wanted. I was notified promptly that my order was being shipped and if I had any questions, to please call.
Ron
1/6/2004
Found the perfect trailer hitch cover right at the last minute for the Holidays!!! Great selection and price!!!
Vince
1/6/2004
You guys are far better oganized and cheaper than other websites that I chose for getting a hitch. Thanks for the great deal.
Jimmy
1/5/2004
outstanding!
Rick
1/5/2004
Great service! I had a hard to fit vehicle and etrailer had what I needed and shipped it fast. Web site was quick and easy to use.
Mike
1/4/2004
I've bought several items from etrailer.com on two different occasions and have received high quality merchandise and good service each time. I recommend them to you as a vendor.
Ron
1/2/2004
This is my first trailer hitch so its my first experience with any of this stuff but I found your site to be very helpful and infomative about what i was looking for. I will be back here in the future for my Vehicle Accessories!
Dustin
12/31/2003
You guys are the GREATEST. Everytime I need something, not only do you have it in stock, the price is at almost half of any of your competetors prices. I do not see how you do it but please don't quit.
Glenn
12/30/2003
I do have to tell you and your company that the whole shopping experience has been very positive. I will recommend your site to anyone looking for trailer products, good job!
Kevin
12/30/2003
Very easy web site to understand and locate what you need. Quick reponse and good prices. Would use again.
Mark
12/30/2003
you do a great job, got my hitch and drawbar very quickly and will recommend etrailer to others/friends. Jim
Jim
12/27/2003
The Installation was a breeze!
Paul
12/27/2003
THANKS! Received the hitch today in perfect condition. I could not believe I got it in 3 days (during the busiest time of the year for UPS) Thanks for your prompt handling of my order. Have a very Merry Christmas! Chuck
Chuck
12/24/2003
Just booked marked you site. Great products, fast shipping, up-to-date communications; couldn't ask for more. Many thanks.
Nancy
12/24/2003
Great service and price. Placed the order on Sunday, received confirmation on Monday, the hitch came Thursday, and this was the week of Christmas. Thanks.
Rich
12/24/2003
Thank you Great service
Bill
12/23/2003
I found just what I was looking for, placed an order, and was instantly notified that the order had been processed. Within 24 hours I received an e-mail saying my order had been shipped. Great service! Thanks so much. I recommend your company.
John
12/23/2003
James, I received my trailer hitch this morning, you delivered exactly what I ordered, exactly when you said it would be delivered. Good service at a very good price with an excellent web site, all you can ask for, thanks, Ben.
Ben
12/22/2003
you guys rock!!! this was a hard dimension ball for me to find. i only checked the internet after i had run out of options and there it was on your web site. quick and excellent service, i appreciate everything, and you will be my first choice next time. thx, will
Will
12/22/2003
Great Prices & Fast Service! Thanks for a great online shopping experience.
Alex
12/18/2003
I got a great hitch at a great price delivered 3 days after I placed the order. Installation took about 20 minutes for the hitch I ordered. Your e-mail messages, web page, and your service are first rate. Highly recomended.
Allan
12/18/2003
Thanks very much for getting the quick shipment on my order. Bob
Bob
12/18/2003
eTrailer.com is a class act from start to finish. Ordered the part online on a Tuesday, it was waiting at my door on Thursday. No complaints.
David
12/18/2003
Fast Shipping. Thanks Alot. No problems here.
James
12/18/2003
I called in my order to verify shipping date. The staff was very friendly. I am very much looking forward to look on my husband's face Christmas morning!
Samantha
12/18/2003
Excellent place to buy parts. I ordered some leaf springs from a farm store. and five weeks later I still had not received them. I went to the etrailer website. On a Monday, had the springs by Wednesday, put them on that day and still have not heard from the other place yet. I would have ordered them from etrailer in the first place had I known that they would be so quick. Not only that, but in the end I saved money over the other company. Thanks guys for the quick and good service. Dale Most definite satisfied customer
Dale
12/17/2003
Thank you very much. I appreciate your promptness and consideration!! Happy Holidays. Herb
Herb
12/17/2003
2nd transaction with etrailer.com. They provide quick shipping and quick updates via email on status. Quality merchandise and great prices. Buy with confidence.
David
12/16/2003
I found etrailer to be very fast and efficient. Would definately do business again with them, this purchase was around the holidays and it was still a speedy delivery.
Deborah
12/16/2003
Top-Notch! After searching the internet for prices etrailer can not be beat. I ordered my hitch and wiring harness on a Sunday night and received them on the following Tuesday. It was a snap to install both items. Keep up the good work! Thank You--Les
Les
12/16/2003
Hey guys, I really thank you for your quick response. I recieved my order in no time. I plan on doing more bussiness with you. Thanks
Terry
12/15/2003
I'm please with the 16K Reese hitch that I bought from etrailer last summer and with the prompt service, which is why I came back to replace my hitch rail system (because I traded in my old truck). Regards, Nate
Nate
12/13/2003
I rec'd this yesterday - I am very impressed with the ease of ordering and quick delivery. Thank You. DC
David
12/12/2003
Lightening fast delivery. Very easy to assemble. Just like advertised. Will do bussiness again.
Don
12/12/2003
I heard good things online from other people about etrailer so I came here for my own needs. I ordered my hitch and wire harness on a Saturday and my order was processed and shipped on Monday. I received my order on Wednesday and it was well packaged however the box was damaged by ups during transit but the contents were fine. I would recommend etrailer and should I need anything else I'll buy from them again.
Greg
12/12/2003
This is the second time I ordered, and as usual the speed and service was exceptional. Thank you etrailer.
Russell
12/12/2003
would have to say, my hats off to ya! "Two Thumbs up",4 star rating, the hitch came in promptly and everything was still in the box even though the box got damaged during transit and was torn open ,the hardware was well retained within the hitch.thanks etrailer,will definately recommend you to anyone and will probably be doing business with you again.
Rick
12/11/2003
Delivered a day early... thank you. Gene
Gene
12/10/2003
I ordered a roof rack last Friday and received it today (Wednesday) in plenty of time for Christmas. Thank you and Seasons Greetings. Preston (happy customer)
Preston
12/10/2003
Superman like delivery! Definately will be doing business again with these fine people!!!!
Brent
12/8/2003
So far my experience has been excellent. The price was good , the communication has been excellent. I'm lookong forward to a fast delivery and excellent product. Thanks, John
John
12/8/2003
Thank you, you have made this so easy!
Don
12/6/2003
My experience with your company has been exceptional; Absolutely FIRST RATE!! The staff at Etrailer.com was very knowledgeable, helpful and the customer service outstanding!
Larry
12/6/2003
Sweet, Thanks a bunch. This is the second hitch I've bought from etrailer.com, and your service and prices never cease to amaze me. Regards, Charles
Charles
12/5/2003
This was just to simple to be real. I placed my order online on a Monday and on Wednesday the UPS truck was at my house with my delivery.
Joseph
12/5/2003
Got the hitch yesterday. Looks awesome. Excellent experience!!! Product fit exactly as promised. My rep was quick to respond and answered every question with an answer...not some scripted line that leaves you looking an answer. I would recommend etrailer.com to anyone looking for a quality product in a quick and efficient manor.
Steve
12/5/2003
Very fast shipping and excellent communication. I definitely recommend etrailer.com and will use them again. Thanks!!
Keith
12/4/2003
I commend you on your excellent service and shipping method. We are very pleased overall! Thanks! Mary Anne
Mary Anne
12/4/2003
Just wanted you to know that I was very pleased with the e-mail ordering process and prompt product delivery you provided
Anthony
12/3/2003
etrailer is the best... Each order that I have placed has been processed promptly. Your web site is very informative and walks the user through the order system with ease. Why go anywhere else. Thanks
Bryan
12/2/2003
Awesome experience! Fast Shipping, everything included, great UPS tracking.
Sam
11/27/2003
E-trailer Has the Best Prices compared to your autoparts stores like [..], [..], [..] etc. I received my hitch in two days installed it in about two hours including the wire harness for the brakes, my hitch was about 40% cheaper & arrived at my door step can't beat that ! Very satisfied to bad I don't have another car to buy a hitch for !
Jesus
11/26/2003
I ordered my product on Monday at 10:00 am, the week of Thanksgiving and really needed the product before I went on my Trip Wednesday. I received the product on Tuesday at 10 am. 24 hours from order placement to delivery. EXCELLENT!!! I will be buying from etrailer again.
Stan
11/26/2003
Great service and FAST shipping thanks and would highly recommend!!!!!!!
Chet
11/25/2003
Totally a great buying experience. Every part of the sale went off with out a hitch. Except the one I bought. Great Job! Thanks
Stephen
11/25/2003
Great experience. Friendly service, and quick shipping.
Brad
11/24/2003
I would like to say that i have bought a trailer hitch off you guys not to long ago and could not be more happier. You guys have a great company
Joe
11/24/2003
I just purchased a hitch and related adapter from etrailer and am pleased with parts and service.
Eugene
11/22/2003
Excelent selection of inventory and, most importantly, GREAT Customer service! Thank you Larry
Larry
11/22/2003
Fast delivery and accurate discription of Hidden hitch and installation instructions. A Pleasure doing business with. Thanks.
Bob
11/21/2003
Really good service! My questions were answered quickly, and my order was processed and shipped the same afternoon.
Bob
11/21/2003
Received TCU hitch cover in 2 days after order. Quick transaction with etrailer. Would recommend etrailer to everyone.
David
11/21/2003
I would like to thank you for such quick delivery of the trailer hitch I recently ordered. I ordered it a couple days ago and it's on my car now.
Patrick
11/21/2003
Shopping at etrailer.com has been the best online buying experience I've had. I ordered on Saturday and had my part on Tuesday, every correspondence while my order was in process was clear, prompt and courteous. Thank you.
Bart
11/20/2003
great service, fast delivery, easy to follow instructions. would recomend 100%
Justin
11/20/2003
Turned out my specific hitch was briefly backordered. You guys quickly replaced my order with an equivalent item in stock and sent it out in time for our vacation. Thanks for making sure our vacation was still great fun!
Frank
11/19/2003
Just a comment!!! You often hear the phrase "Under promise and over deliver". You folks did that and more. I ordered from you on 11-17-03 at 4:16pm. When I arrived at home on 11-18-03 at 4:30pm your packages had arrived earlier in the day. I really expected to have it by Friday 11-21-03 at the earliest. Your website side it would take me approx. 40 minutes to install...your wrong... it took me 30. What a great experience, from ordering to receiving to installing. Scott
Scott
11/19/2003
Excellent deal. Price was more than 50% less than any where locally. Will definitly refer others to etrailer.
Brian
11/18/2003
Thanks so much for the quick service. I needed a receiver hitch that was hard to find; not only did you have it, but the price was fair. Quick shipping too. Thanks, glad that I found your website. Craig
Craig
11/18/2003
Just a note to say "thanks" for your help. I placed my order online, then realized I needed to make a change. I called customer service who promptly located my order and made the change. Your billing department even called me back to verify the credit back to my account. I received my order very quickly, and with all the right parts. I'm very impressed with the quality of your "Hidden Hitch" line of products. It's a pleasure doing business with you.
John
11/18/2003
Great merchant, fast shipping, did not markup shipping. Would buy from again.
Alan
11/16/2003
After several hours of searching on the internet, I selected etrailer.com for two reasons. 1) Your prices were very low. 2) You were one of the few online hitch dealers to actually answer your customer service line! You promised to ship within 24-48 hours and you shipped my hitch in 5 hours! I actually received my hitch as promised less than 48 hours after my order. Amazing! Thanks so much Earl
Earl
11/15/2003
Just a quick note to thank you. Everything went smoothly with the install. Have a nice day!
Frank
11/15/2003
Outstanding people to do business with. Great product and I received my order in two days.
Glenda
11/15/2003
Wow. Incredibly fast shipping and great prices. Couldn't be more pleased.
Dave
11/14/2003
Absolutely the best on-line shopping experience I've had. Your web site was informative and offered a great selection of products related to towing. Not only was your product shipped before I thought it would be, but it arrived on time and came with easy to follow instructions for mounting. If good business follows word of mouth,(or e-comment), recommendations, you should have a prosperous future. Thank you for a pleasurable shopping experience. Ken
Ken
11/14/2003
I am very pleased with the quick service. This is how an internet business should be run, tracking and email responses.
Aaron
11/13/2003
I was surprised just how fast the shipping was! By far the best price I could find! I will deal with them again.
Craig
11/13/2003
Wow! These guys ship fast! This has got to be one of the least painful, easiest online transactions I've ever had! Great feedback during the order placement process through to the point it was picked-up by UPS. Great job Guys! The prices were great and e-trailer.com shipped my hitch very quickly! I highly recommend these guys! Thanks again!
Bob
11/12/2003
I have placed 3 orders from E-trailer and have been very happy with their fast service and availability of the parts I have needed. I do not have a well stocked trailer hitch dealer near my home. It is great to have a resource at my fingertips for just about any item I could possible need.
Greg
11/12/2003
Your online service has been terrific. It was so good that I actually cancelled an order I had placed locally in order to do business with you. It arrived today! Fantastic service. I will surely keep you in mind for any future needs. Thanks again.
Joseph
11/11/2003
Thanks for the good service. I received my order and it is just right. I will use you guys in the future. Thanks again. Mark
Mark
11/11/2003
So far so good. Placed my order two days ago (on a Sunday) and it was shipped yesterday (monday). Great service. Tracked my package and it's expected to arrive tomorrow. So, overall, a three-day turnaround. Job well done! Thanks!
Ming
11/11/2003
I received my hitch, I am happy with you guys, Excellent service, Thanks Miguel
Miguel
11/9/2003
Received merchandise. Installed yesterday. Very happy with quick service. Product quality is excellent. Thank You Keith
Keith
11/8/2003
Very good experience. Quick delivery with hitch and harness in perfect condition. Good website and tracking info!
Brian
11/7/2003
thank you for your excellent service. your website is truly great.
Magdy
11/7/2003
Thanks, but just as you all said, it was here in 4 business days. Good work.. I will use your company again.
Duane
11/6/2003
I would like to thank you for the incredibly quick response. I placed my order on Sunday night, and my shipment arrived on Wednesday. I have never had such a quick turnaround time. I will reccommend you to anyone I encounter who is looking for a trailor hitch. Thank you Neal
Neal
11/6/2003
Etrailer is outstanding. I just placed my second order for accessories to my hitch. Both orders have been handled in a very timely manner. Your web site is top notch for information and order tracking. Steve
Steve
11/6/2003
I have ordered from etrailer twice. I took a stab in the dark via a web search for hitch parts and found exactly what I was looking for. I had checked several other sites that came up and most of them didn't have what I was looking for or were very difficult to find your way around. I would give etrailer an A++ for ease of navigation and an A+ for price and quick shipping. Keep up the great work! You have become a bookmark and have won a customer. Thanks.
Steve
11/5/2003
I received the order. Exactly as you said, no surprises. Super service. Still have to install the hitch, but with what you sent, I see no problem. You guys are pretty straight forward. Good prices, good products, quick delivery. Hummmmm... Maybe you are doing something right. Next time I need something like this, you will be my first choice. Regards Willard
Willard
11/5/2003
Thank you, I received the order and it installed easily. Bill
Bill
11/4/2003
Fast, smooth transaction! I will definitely deal with etrailer.com again in the future. Communication was top-notch. They kept me notified about my order processing every step of the way.
Susie
10/31/2003
Great service, and the hitch fit perfect, no problems. Thanks for the great service, and good web site
Charles
10/30/2003
I appreciate your quality service Gilles
Gilles
10/30/2003
Outstanding product, Outstanding customer service, Outstanding delivery time. I ordered on Monday afternoon, and I had it on my vehicle 72 hours later. Thanks etrailer!!
Greg
10/30/2003
Greetings, You folks are absolutely amazing! I ordered a receiver for my Sonoma on Monday and it is here (in Germany) on Thursday! Wow! Wouldn't have believed it was possible. Thanks. Rick
Rick
10/30/2003
It has been a pleasure working with etrailer.com. Both their pre and post sales support were fantastic. It is nice to find a supplier who doesn't forget about the customer after the initial sale.
Kent
10/29/2003
I am extremely pleased with the "Draw-Tite" air-deflectors I recently purchased from etrailer for my 03 Silverado. They fit perfectly and look great and installation was quick and simple. The in-channel design achieves the best look and fit. I've used VentShades, VentVisors, GTS Sport Guards, and the more expensive WeatherTech brand which are similarly designed and the Draw-Tite's are as good as if not better than any of them. I will definately buy more of these for any of my future vehs and will also recommend them to all of my friends. Sincerely, Joe
Joe
10/28/2003
I thought that your service was great! You were fast and very helpful. You answered my questions fast and included everything I asked for. I would strongly recomend you to all my friends and family. You also have the best prices. You beat anybody else that I've checked.
Matt
10/28/2003
I got my trailer hitch within a week and had it installed by my body shop for the same price as what I was quoted "Just for the Hitch Alone" Here in New York by three different suppliers. I'm satisfied and will more than likely buy from etrailer again. I have to say you stand behind your products and I will do business with you again in the future. I will tell all my friends and co-workers about etrailer.com
Michael
10/28/2003
This is the second hitch that I have bought. The service is great. Order online and get e-mail response that keeps you on the know of whats going on. Thanks again I would recommend your bussiness for all my friends. last but not least you have great prices.---Bob
Bob
10/24/2003
Shipment received and items installed. Thanks to everyone for the great service. Great service; I received everything well boxed and in just a couple of days. Quality products, good instructions, good info on your web site especially the installation instructions to view before even ordering items!! When I need more items "etrailer" will be my only choice.
David
10/24/2003
great product - great shipping time -- got hitch last evening and installed this morning before i left for work; thanks, paul
Paul
10/24/2003
I installed it today and it went very well. Thank you for your prompt response and very fast shipping. I am really pleased. I hope I will be able to do business with you again.
Dick
10/23/2003
Excellent service. Don
Don
10/23/2003
Thanks for your promt responce. I received my hitch and installed it with ease thanks to the instructions provided. Not only did they have my hard to find hitch they sold it to me for nearly half the price of the other guys. All my future towing purchases will be done through Etrailer. Thanks Tony
Tony
10/23/2003
I visited about 6 hitch sites but etrailer really had their act put together...Great Job-- made it real easy for me
Brent
10/22/2003
Excellent service - An easy to use website gave me a number of options for my vehicle. The product was delivered to my door for a fraction of the cost of essentially that same product from the dealer. Keep up the good work!
Graeme
10/22/2003
etrailer is a reputable company and is doing honest business. You may shop with peace of mind.
Hammer
10/22/2003
Prompt service and I like the link to the UPS tracking system. Overall this was a great internet shopping experience and the parts that I needed were only available here, none of my local stores could help. Thanks.
Todd
10/20/2003
Well, it has to be some of the best response time and attention to detail on my orders I have ever had from an online company...Great Job etrailer personnel!!
Wallace
10/20/2003
An excellent product from an excellent company....Just a quick thanks from a very satisfied customer. The hitch fit like a glove and the instructions were very clear and concise. I did have one small problem that was quickly resolved by your technical staff. All in all I will purchase again and will recommend your company to my friends and neighbors. Thank you!
Dom
10/17/2003
This was my first experience with etrailer.com and what a find! Fast shipping, great products and superior service, thank you!
John
10/17/2003
I am impressed with etrailer. The webpage is user freindly, the prices are very competetive, and the product was just what I needed. The order was processed the same day, and a few days later I had my rig hooked up.
Sean
10/16/2003
Excellent service & price. Lexus dealer quoted regular price of $290 & "discounted" price of $255. Etrailer.com had same item for $114 & shipped within a day of order. Enough said. Shop here with confidence.
James
10/14/2003
I bought an e-trailer hitch for my Mercury Villager Van. It came to me UPS within days after I ordered it. The instructions were complete and detailed. I installed it myself in about 2 hours, including drilling holes, and removing the bumper fascia and reinstalling it. Great little unit, and it works like a charm thanks E-trailer John
John
10/14/2003
I was so pleased with your service that I am going to tell all my friends about you. Where have you been all of my life . Thanks Leo
Leo
10/14/2003
Delivery was quick.My Hidden Hitch fit my 2001 Isuzu Rodeo perfectly thanks to eTrailer's hitch guide. I had it bolted on in less than an hour from the time the box arrived at my house!I am so glad I used eTrailer.
Scott
10/14/2003
I was really impressed at the ease of installation of the Hidden Hitch 77007...they really did their homework! Thanks again!
Mike
10/13/2003
your service is great and your order forms are clear and easy to follow,also i appreciate the fast and speedy service.
Richard
10/13/2003
I would like to commend your company for doing business as advertised I ordered and a couple days later my hidden hitch was here, the price was defiantly good ,compared to other hitches and of lesser capacity and options. the hitch was a little over kill for my application but couldn't pass up the extras for the cost, installation was no problem, instructions were easy to follow, so all in all im a happy custumer in more ways than one and will be happy to tell my trailering friends about etrailer. thanks again, lawrence
Butch
10/12/2003
I recieved my order on Friday and it only took about 45 min to an hour to install. Very easy installation and it is really hidden . The only part that shows on my Mazda 6s is the were the reciever goes and with the cover it doesn't effect the appearance of the car. Thanks again. John
John
10/12/2003
I am very happy with the trailer hitch. It arrived much quicker than expected, and fit perfectly. Don
Don
10/11/2003
GREAT
Bernie
10/9/2003
My experience with etrailer.com was the best experience with online ordering I have ever had. The product and speed of delivery was awesome, along with their low prices. I highly recomend etrailer.com to everyone. Thanks etrailer.com.
Mark
10/9/2003
I got an excellent product very quick from etrailer. The advertisement said this is all I need and it was dead on right. Now I can tow safely. Thank you
Bernie
10/8/2003
I like the easy of navigation through the site. It only took me a couple of minutes to place my order. Thank You I will shop this sight again in the future.
Kevin
10/8/2003
This is the 2nd time I've used etrailer. I can't believe how quick you get your orders. All materials are such high quality. For any trailer needs this is the only place to shop
Charles
10/7/2003
Excellent service. My shipment arrived today only three days after notification of shipping! Thank you
Don
10/7/2003
Was able to find what I needed quickly and my order was shipped promptly. Probably one of the easiest online purchases I have made.
Francis
10/7/2003
I was completely satisfied with the service. I had some questions with regards to my order, and etrailer responded quickly and courteously, to make sure I was taken care of. I would recommend them to all. Thanks etrailer! Joe
Joe
10/7/2003
I cant believe how easy it was to install. Everything from finding, ordering, receiving on time and installation of my trailer hitch were way more than I EXPECTED. THANK YOU THANK YOU THANK YOU Any one that does not do this there self is waisting alot of money. I shopped around and by doing this thru the internet saved 200.00 dollars. These guys have all my future business, gauranteed.
Keith
10/7/2003
Excellent service, quick delivery. Would definitely recommend to others.
Janine
10/6/2003
Thanks, I got it and it only took about 20 minutes to install. Marty
Martin
10/6/2003
Thank you The trailer hitch that I ordered for my 2000 Volvo V70 was perfect 15 minutes it was on the car. Shipping was timely and the instructions were perfect. I will recomend you to everyone that needs a hitch. Harvey
Harvey
10/5/2003
I received the correct hitch at a great price. It bolted right up without any problem. Shipping was great as was the communication. I would definetly recommend to my friends and others. No hassle shopping at its finest.
John
10/5/2003
The price, shipping time, product quality, and ease of installation was incrediable. DO NOT go to […] for your next receiver, [...] is taking you to the cleaners. I never put a hitch on before and did this in 2 hrs (I took my time) if I had a need for another hitch I wouldn't think of going any where else, e-trailer is it. Thanks e-trailer, I am off to go camping now. Kenton Ft Irwin, CA
Kenton
10/5/2003
everything I bought from you fit perfectly and was excellent quality. Thanks, Lawrence
Lawrence
10/5/2003
I will recommend etrailer.com to anyone. I saved over half on what the local dealer wanted for a hitch for our new Murano. We received confirmation and notification of shipment within a day and the hitch was delivered PERFECTLY to Oregon within 5 working days. Etrailer.com has excellent and efficient service. Thank you etrailer.com for a quality product and perfect service!!!!
Lorrie
10/5/2003
I just wanted to say thanks for everything. I just got my order in yesterday and was impressed on how quickly it got here and how friendly the staff was when we hit a snag on shipping of my order. the snag was quickly remedied and still it toke no time for my order to arrive. so once again thanks to all of you for your support and time. I will definitely recommend your company to anyone that is looking for a good quality product and great staff. so thanks again. USAF, RAF Lakenheath, England Fire, Crash, Rescue Flight
James
10/4/2003
Fair price on shipping as well as product. Quick delivery. Could not be happier with the service. We'll be back!
Melvin
10/3/2003
Just wanted you to know I am really impressed with your business. Yours was the only website that had what I was looking for and at a reasonable price. And the service was A++. I will recommend you to others. Thank you
Michael
10/2/2003
Just wanted to say "THANKS". I bought a hitch for my jeep. It got here when you said and fit like a glove. It's good to know there are still some quality products on the market. Thanks again! Charles, Amarillo,Tex.
Charles
10/1/2003
This is the second hitch I have bought in two weeks. Good service! Good price and, especially, good shipping costs! Many thanks!
Grace
10/1/2003
Unmatched customer service, very professional. All questions and delivery dates were emailed promply. Had 2 hitches shipped on mon recieved wed. I'm reffering everyone i know to you guys for all their hitch needs. Thanks again for the quick shipping and quality. JOE
Joe
10/1/2003
WOW Great phone order service.... You promised it would ship within 48 hours. Shipped within 5 hours. Schedule tracking delivery next day after ordering. WOW Now let's see if I can get it installed. You did your part, I'll try to do mine. THANKS
Rob
10/1/2003
great site, easy to navigate
Brian
9/30/2003
Excellent service and delivery was on time, would recommend to anyone.
Elliot
9/30/2003
Got order fast! Good experience.
Ty
9/30/2003
Wow - I placed my order online on Wednesday, and when I got home from work on Friday my hitch was waiting for me! Installed it on Saturday. Thanks for the great service.
Eric
9/29/2003
My hitch showed up in three days on my doorstep. Good instructions and installation was completed in the driveway in an hour. It was great, no surprizes, everything went as described on my 2000 S-10. It looks great. Thanks etrailer, George
George
9/29/2003
I think you did just what you said you would! Great price good service, works for me. Keep up the good work.
Gerald
9/29/2003
I'm very pleased with the responsiveness of etrailer staff to act upon my request. I ordered a hitch on Wednesday and was pleasantly surprised to receive it the very next day.
Casey
9/28/2003
Thanks so much! Your customer service response on a SUNDAY is quite impressive and VERY helpful. I will definitely recommend etrailer.com to others.
Jason
9/28/2003
Just wanted to say that your hitch and instructions were great. I had to enlarge my frame bolt holes which took about 10 minutes and installed the hitch myself in about 10 minutes! The wires to install the bolts were great. I had the wiring kit installed in about 30 minutes. Overall very satisfied and pleased with the service, price and ease of installation. Great job. Will certainly recommend you to anyone I hear needs any towing items. Thanx. Regards Alan
Alan
9/27/2003
Easiest on-line shopping experience I ever had. Detailed, complete, to the point, easy english( no computerese). Point and Click All the Best John
John
9/27/2003
Just wanted to say thanks for the great service in getting my order out so quickly. I sell electric scooters to folks that are mobility challenged (mostly seniors) and needed a hitch for a new product that my company is selling and it was important I have the hitch by the time the new demo model arrives late next week. Since you were able to get my order shipped in one day I feel much better about my chances of not having any delays. Great job! Thanks again, and I'll send some business your way.
David
9/26/2003
Just letting you know the order was received yesterday (9/24). Thanks to 'etrailer' for keeping your customers abreast of the progress of their orders.
Grant
9/26/2003
I received the hitch yesterday and installed it today. Thanks for the quick service. Tom
Tom
9/26/2003
well my package arrived today, service is excellent.. and the hitch is just what I wanted, Tomorrow I will attempt to install it on my 2003 Ford Escape. It does not look to be a difficult job.. Thanks again for great service. Vince
Vince
9/26/2003
i cant believe.. half off on something that costs a ton at the dealership.. half off from any other website in fact.. and the girl that took my order was SO amazingly nice and helpful! These people rock! J
John
9/25/2003
You're my hero!!!! Thanks Todd
Todd
9/25/2003
WOW!!!!!! I was having trouble finding a hitch for my 2004 Toyota Sienna and not only did you guys have it, but I ordered it on Monday morning and received it Wednesday afternoon. Thank you very much.
David
9/24/2003
Great on-line service! I ordered the hitch on Sunday and got it today (Wednesday). It fit the Explorer like a glove. Thanks for the excellent price also. I'll recommend others buy from your Website.
Ed
9/24/2003
Prompt service, good pricing, great customer service! What else could you ask for:)
Paul
9/24/2003
this company is great. you have the parts i need and the shipping is fast and reliable.
Brian
9/23/2003
Just a note to say thanks. I ordered from your site (over the phone actually) and it came when promised. Installed it last night withut a hitch (no pun intended);) Job well done, many thanks and I have already begun recommending you guys to all my friends, including the groups online. Cecil
Cecil
9/22/2003
Easy ordering, fast shipping, and a perfect fit of my hitch and wiring kit. This was so simple and trouble-free, I can't imagine anyone not doing it themselves. I will recommend your company to anyone needing a hitch or accessories. Thanks!
John
9/22/2003
They had the best price, and shipped promptly.. How about same day shipping on my Hidden Hitch and a hitch that had a higher towing rating than Reese or DrawTite.. Can't beat that deal.. Thanx
Tony
9/22/2003
We received the hitch and installed. GREAT service. We will be ordering another (front) hitch for this same vehicle very soon. Thanks!
Grace
9/21/2003
great service. Was notified of order confirmation, shipped confirmation. Received my hitch in a couple days. No problems, no worries. It is on my truck now. good quality. Everything they said, they did. Would recommend them. Thanks
Rich
9/21/2003
I was amazed on how quickly and easily it was to order products from your web site. I placed my order early Wednesday morning and received it on Friday. The hitch was exatly as pictured on the web site. The installation was a breeze, especially with some help from the tips I found on your site concerning a bolt in a concealed place.I will be back for any future towing needs.
Dennis
9/19/2003
thanks! everything worked out wonderfully!
Jude
9/18/2003
Just want to thank your for your excellent Web site. Before using your site, I was about to spend at least twice the amount of money, paying a pro to install my brake controller for my pop-up trailer with its associated accessories and connectors. I have a 2000 Ford F0150. Your site had every detail about installation for my truck with links to the appropriate OEM connectors and adapters. With your help, it should be pretty hard to mess up my installation. Thanks again, Roy
Roy
9/18/2003
Buhda Bing Buhda Here. Four days from ordering to recieving. Tracking worked great. Product delivered as per order. AND IT WAS THE BEST PRICE!!!!! wow. I wish everything was this easy. And no, I don't work for these guys.
Steve
9/18/2003
Thanks guys, You seem to work very efficiently.
Bobby
9/17/2003
it came today and all is great
Chuck
9/17/2003
The etrailer website is efficient and easy to use. Placing the order seems simple and secure. Email notification of shipping was nice. Product arrived on time. The product was just a simple 4 wire vehicle hookup but was packaged nicely with good directions. You had the right product at the right price and it went in just great. Best wishes for your continued success. Jerry
Jerry
9/17/2003
Well I can say that your website is WELL done. I could get to every thing I wanted to see. I have received my trailer hitch but I haven't instaaled it. As for right now I am pleased with our experience.
Dave
9/16/2003
The trailer hitch mounted cargo carrier is an outstanding accessory. It allowed us to bring so much more on vacation. The side rails made securing things really easy and the auxiliary taillight kit plugged right into my plug. The service was so great that I just ordered a trailer hitch cover for the winter. Thanks!
Larry
9/16/2003
etrailer.com is great. Received everything I ordered and it fit on my truck just like advertised. Ordered on Tuesday afternoon had everything Friday. Installation of hitch and wire harness was very easy. Saved me time and money. Thanks
Brad
9/14/2003
Good Service
John
9/14/2003
Thanks, got the hitch and it fit like a dream just like you said. Thank you and very nice product. - Mike
Mike
9/14/2003
Good product that fit. Instructions were easy to follow.
Ron
9/14/2003
Easy-to-use web site, good prices, fast delivery. Too bad we have only one SUV ;o)
Ales
9/12/2003
Quick and easy service. Great!!!
Bob
9/12/2003
Got it!! My husband loves it!! Thanks for your WONDERFUL service.
Kim
9/12/2003
Ordered 11:30 pm Wed., received hitch on Fri. at 3:00pm. (UPS ground) Very good email updates on progress of order. I'll use etrailer again.
Steve
9/12/2003
Very smooth transaction and fast shipping. Product priced right. Thanks
Jesse
9/10/2003
This is the second time that I have ordered from etrailer.com. Service is excellent and site is easy to use.
Charles
9/9/2003
I received my hitch cover today. I just wanted to let you know how pleased I am with it. It is high quality and it is great to look at.
Donna
9/9/2003
The prices at etrailer.com are very good as is their costomer support. I recieved my Hitch and Draw Bar Kit in just a few days.
Ernie
9/9/2003
that was fast and I really do appreciate it. Will buy all my parts from you.I own three businesses and will also spread the word Thanks John
John
9/9/2003
Hello, I recently placed an order for a draw-tite hitch, and I have never seen a faster delivery in my life. I placed the order and I received the hitch within 30 hours. I will recommend you to anyone in need of your products. I thank you for such speedy service. The hitch fit like a glove. Again, thank you Mark
Mark
9/9/2003
Great service! I have ordered several times and am pleased with the prices and variety of products. Customer service is very prompt with order acknowledgements and shipping & tracking information. I would recommend etrailer to anyone. Thanks!
Paul
9/9/2003
Great item at a great price. The best part of my experience was the staff. I was actually able to call and ask questions about the product I purchased. I will continue to shop at eTrailer.com
James
9/8/2003
Highly recommend their service. Communicated with me during the ordering and shipping process. Thanks!
Robert
9/8/2003
Great service, just what I ordered and expected!
Bill
9/7/2003
You guys at etrailer.com are really on the ball. It only took 8 hrs. from the time I placed my order till you shipped it. You also sent me e-mails during that time to let me know what was happening. Two days later, my hitch was delivered. The installation went just as smooth. I'm telling all my friends about the great service you provide. Thanks for making this purchase so easy and pleasant.
Johnny
9/4/2003
Thank you for the very prompt service...and I'll be sure to let people know where to buy their towing items, at etrailer.com!
Alan
9/3/2003
Etrailer.com has the best prices on the net.They are very responsive to any questions or concerns you have and they are very fast delivering your item, I recieved my trailer hitch in less than a week.
Jason
9/3/2003
I just received the hitch cover I ordered a few days ago. I like it very much and thank you for the excellent service!
John
9/3/2003
What a great experience ordering from etrailer. My order was processed and shipped all in the same day. I received my purchase in 7 days.
Mike
9/2/2003
Wow! A local shop wanted over $300 to add a trailer hitch to my Dodge Caravan. I paid $105, etrailer shipped very quickly and installation took only a little longer than a half hour.
Conrad
9/1/2003
good price,good product,good shopping
Christopher
8/31/2003
Great Web Site, good info and prices. All items came in one box, and any do-it-yourselfer will have no problem installing. I plan on making some additional purchases.
James
8/29/2003
fast delivery, good price. A good place to buy.
Jonathan
8/29/2003
everything was great
Michael
8/29/2003
I do not order online much, but my experience with etrailer has been super. My first order was a custom bracket for a fifth-wheel hitch since I was not sure if it would really work as claimed in the website. It was perfect as described. The next was the hitch, a new model which came online and the rails...The installation instructions was clear, I did it myself without any problems, not bad for a first try. Thanks eTrailer!
Aurelio
8/28/2003
This web is great and my experience with E Trailer.com was excelent you folk are good
John
8/28/2003
Excellent!! I ended up getting it the next day. Level of difficulty for installation should be a 3, not 5 - I had it installed in 20 minutes. Pricing, shipping, everything - a 10! Thanks.
Marc
8/28/2003
Excellent service. Order received in good condition and installed as described. Thanks
Skipper
8/28/2003
I was pleasently surprised at the prompt and detailed notes as to the updating on my order at every step of the way, ... Thanks again for a very good experience shopping at your etrailer site. signed, William
William
8/28/2003
Fantastic! My order was filled quickly. When I requested a method to trak the package the information was provided within a couple of hours. Great Service !!! If I am ever in need of any kind of hitch I would not hesitate to use you again and would also not hesitate to recommend you to others. Thanks, Craig
Craig
8/27/2003
Thank you for a quick shipment. Sincerely, David
David
8/27/2003
Got it today - Thanks !
Mark
8/27/2003
What a great company! I ordered a Draw-Tite hitch and wiring adapter for my 2002 Chrysler minivan. Your search engine made it very easy to find the right hitch and adapters. Everything arrived right when you said it would and the hitch bolted on in 15 minutes. Another 20 minutes and I had everything hooked up and wired correctly. We left the next morning for a camping trip and our little trailer tagged along just great. And the whole package, including shipping, cost less than the hitch alone for my last minivan. Thanks for an excellent price on two great products.
Dennis
8/26/2003
Great service, I received the package today and thank you.
Tim
8/26/2003
Thanks for shipping today! Etrailer rules! Gary
Gary
8/25/2003
etrailer.com is awesome!! I needed some leaf springs and u-bolts in a hurry. They had them to me within two days with no problems and no fuss. You saved my trailer, thank you soo much! -Silvio
Silvio
8/25/2003
Excellent Service, Excellent Product - I wrote to customer service prior to placing my order because I had a question regarding the differences in two products. I purchased the recommended one, and am thrilled! It got here very quickly, was easy to install, looks great, and I can't wait to try it out!
Deborah
8/24/2003
I received the hitch I ordered (#75085) and it was a real breeze to install - I was done in about an hour and it looks like it came with the truck. Thanks very much.
Kevin
8/24/2003
this was a very good deal, came with great instructions (could not have found the electrical connectors without the detail on your web site), and installed complete in less than 30 minutes. Totally happy with the product and service.
Matthew
8/19/2003
Excellent site. Easy to use. Service was outstanding!! Items came very fast! Instructions were great. I've already recommended you to my friends.
Shawn
8/19/2003
The price for the controller was quite a bit cheaper than any where else we looked. We ordered on Friday and it was shipped Monday. Very good response time.
Dennis
8/18/2003
I was extremely happy with the ease in which a hitch for my van could be selected and ordered. It's nice to be able to recommend a site like yours without any misgivings. Thank you
Charles
8/17/2003
Your on-line ordering process is a piece of cake. My hitch fit perfectly, and a neighbor who I refered to you got a hitch and it too went in without problems. The installation instructions are right on the money, as well as the wiring instructions.
Mark
8/14/2003
I was extremely impressed with your quick service! Everything looks good. Thanks again & I'll definitely recommend your website to others Bryan
Bryan
8/13/2003
Got your hitch and installed it. Took only a few minutes and works perfectly.. Couldn't have been any easier. Thanks Bruce
Bruce
8/12/2003
I just purchased a hitch from you and it worked out perfect and it only too about 15 minutes to put on. (my 2003 Pontiac Vibe)
Scott
8/11/2003
Fast, easy, great customer service. These guys are the best in the business.
Chris
8/9/2003
Service was excellent! The item was shipped immediately and received in a matter of days. Communication was above and beyond. I would not hesitate to recommend this company to anyone and will definitely do business with them every chance I get. The prices are also cheap compared to others! Thanks for a great experience! Rick
Rick
8/9/2003
Web site was easy & a pleasure to work with. I especially liked the search enigine. It returned accurate results with minimal wait time. Excellent service, the package arrived in 3 days. Excellent shipping time. It was almost unscathed (especially for UPS). Joe
Joe
8/7/2003
I must say that I was very impressed with the service, and the quick response from your customer service dept. I would not have any problem recommending your service to anyone. Rick
Rick
8/7/2003
First order was great. I am awaiting my second order. Placing an order was no hassle. Shipping was quick. Service is excellent. Personal contact is excellent. I have recommended them to co-workers and I would recommend them to anyone looking for a great product selection and great customer service. Thank you etrailer.com.
Paul
8/6/2003
Easy to order, was able to get the exact hitch for my car, arrived on time, the install took a little longer than planned but instructions were understandable. Good price and I am very satisfied with the product
Dave
8/5/2003
I like your Web site, very helpful. I got the right hitch for my Mazda Protege5 just by using your site. I like how you have the instructions for the hitch on your site, so a potential customer can see what they might be up against before they order the product.
Dave
8/4/2003
Thanks for the sucessfull completion of my order of the Dodge Dakota receiver hitch. It arrived when you said it would with everything well secured. The box took a hit somewhere along the way but that is to be expected with this product. Your PDF file instructions were very good. Installation was a 'piece of cake'. Regards
David
8/4/2003
I could not believe what I saw at the site. Everything I have ever needed for towing can be found here and I will be shopping here again, especially for the hard to find adapters. Thanks
Ian
8/4/2003
Thanks for being so helpful. Have a great day. It is nice doing business with a company that is as responsive as yours.
Dennis
8/1/2003
I received the products I ordered in a timely manor and discovered after the fact that you were significabtly cheaper than the competition. I bought a hitch from [….] and it was $40 more...sucks to be me. I would recommend you to a friend.
Jeremy
8/1/2003
Quick and easy shoppping for products that aren't available at your local auto parts store or trailer shop, even in a big city like Chicago. I needed a bit unusual combination of hitch parts. I got exactly what I needed delivered in 3 days.
Larry
8/1/2003
WOW! Ordered on Wednesday recieved on Friday. I thought it would take that long just to process the order. The web site was easy to use and the prices were very good! (Very Impressed) Thanks etrailer.com
Mark
8/1/2003
great people to do business with. prompt service and everything was as stated. would do business with them in the future. Paul
Paul
8/1/2003
You people were very easy to deal with.
Sam
8/1/2003
I was impressed with the delivery time on the Class III Draw-Tite hitch I ordered for my S-10 ZR2 pickup. I placed the order shortly after midnight Saturday, July 26. It arrived at my door on the following Tuesday afternoon via standard UPS ground delivery. The package included everything I ordered (receiver, ball mount, ball, wiring kit, and hitch pin). The mounting instructions look like they are straight-forward, and I don't believe I'll have a difficult time installing the hitch.
Derek
7/31/2003
Excellent. Thank you.
Michael
7/31/2003
The service is superb. Very prompt shipment. Helpful customer service. Others can shop with confidence.
Aki
7/30/2003
This in my second hitch and supplies I've ordered from you. Informative website coupled with prices that can't be beat then add on great customer service and you have a company I'll do business with again and again.
Michael
7/30/2003
Very well done. The woman on the phone that handled my order was outstanding! Thanks!
Dale
7/29/2003
Low prices and fast shipping; What's not to like? Highly recommended.
Dennis
7/29/2003
I received it...it works great...thanks.
Mike
7/28/2003
Thank You. Your website was easy to use and it only took me minutes to find what I needed and order it.Thanks again
Howard
7/26/2003
I purchased a T-One wirring harness custom made for my vehicle - from etrailer. I was extremely pleased with the product and how easy it was to install. Prior to buying this harness, I wasted hours trying to figure out what wires to splice, where to splice, what connectors to buy. etrailer will definately be my supplier for future needs. Their sales department also gets an A+ for keeping me posted for shipping info.
Van
7/26/2003
Quick, easy, great prices and the on-line tracking makes your service a pleasure to use! Thanks!
Gregg
7/25/2003
Price and service were both great! What more can I say, except that I will visit etrailer.com again.
Jimmie
7/25/2003
Hey, thanks a lot, you guys are great! John
John
7/25/2003
Thank you for the fantastic service. I received all that I had asked for and on time. The instructions were on the money and the installation went off with out a hitch. Sorry for the pun. LOL Nicholas
Nicholas
7/25/2003
Julie was perfect in helping we with my hitch needs. The hitch was bolted and wired in 20 minutes. Everything was easy to install. I will tell everyone how great your website is and easy to order from You made my wife a happy woman now that she can go crabbing on the Chesapeke Bay with the help of etrailer.com Thank You, Joe
Joe
7/24/2003
Hitch arrived on Wednesday! Excellent considering that I ordered Tuesday afternoon. Installed in about 15 minutes, most of the time spent looking for my torque wrench and the correct socket! It fit my 2004 Toyota Matrix XRS ***PERFECTLY***!
Todd
7/24/2003
Thank you. Very happy with the product and the service received. I will make business with you anytime.
Vicente
7/24/2003
I was very pleased with excellent email communications and customer service. The website is very well designed and easy to follow. Etrailer provides an easy to use package-tracking feature that is linked to the shipping vendor. I was very happy with my shopping experience and would most definitely order from them again. Thanks for your outstanding service. --Al
Al
7/23/2003
I do have to comment that dealing with etrailer has been a great experience! My previous order was delivered much faster than I anticipated. Please, keep up the good work - I will certainly do my part to spread the good word about etrailer!
Jay
7/23/2003
Fantastic! Etrailer.com had exactly what I needed, was reasonably priced, shipped very quickly, and the customer service was great!
JJ
7/23/2003
Great service and great price. Highly recommend!
Gene
7/22/2003
I'm impressed! I started shopping around town for a hitch using the phone book. I then went online and compared prices from the major online suppliers. Incredible! you folks at etrailer.com blew the other guys away. Now, I was happy with the price, but was hesitant about ordering from someone I've never dealt with- especially online. However, reading the comments from past customers pushed me over the edge and I did. I couldn't be happier with my purchase! It arrived on time, in good condition, and complete with everything in one box. I'll certainly order from etrailer.com again.
Jerry
7/22/2003
Order came when promised and it was correct......Fast shipper
Richard
7/22/2003
I got what I ordered very very very fast!!!!
Scott
7/22/2003
Hitch and carrier arrived as scheduled. Installation was a breeze and I'm ready for vacation. Thanks for your outstanding service.
Bill
7/21/2003
It was a cakewalk! The hitch I purchased for my 2001 Town & Country was rated at 50 minutes installation time. My 7-year old and I had installed in 45 minutes using only a socket wrench and a pliers. That's less time than it would have taken me to drive to an installer! Etrailer: I love you!
John
7/21/2003
I was very pleased with the prompt service and the great price. I checked 3 local hitch shops and your price was 40% lower than the highest and 10% lower than the cheapest, plus your hitch was in stock while the cheapest local place had it back ordered with no promised date at all. Your order was received in 3 days regular UPS. I couldn't be happier.
Ken
7/20/2003
Thank you guys so much for hooking me up with my hitch. I have never really bought anything of this magnitude online before and admittingly was a bit skeptical, but when I saw how cheap the price was (99.00 for $200.00 hitch) I couldnt pass it up. My order was recieved promptly and completely. I will definitely be recommending your company to anyone in need of trailering equipment. Thanks Again. Sincerly, Chad
James
7/18/2003
You guys do everything right...Easy to navigate site, perfectly described items, and great followup communication. What else can you ask for? Thanks etrailer.
Patricia
7/18/2003
Great website. Smooth order transaction. Very good customer service on the phone. Delivered promptly, as promised. etrailer has my business from here on out!
Randy
7/18/2003
Ordered on Saturday; shipped on Monday; delivered on Thursday; and installed on Thursday -- my first hitch installation ever! Product was custom fit as indicated and intuitive to install. Only challenge was getting big hands in tiny places (not a function of the hitch). Installed on a 2003 Ford Ranger Supercab XLT...Excellent product and service.
Greg
7/17/2003
Thank you very much for the fast shipment and looks like a very good hitch. Was apleasure doing business!! Jeff
Jeff
7/17/2003
It was easy to order on their web site and the item I ordered was of great quality and it came within four days after I ordered it standered shipment.I was very happy with my shopping experience and would most definitely order from them again.
Nancy
7/17/2003
Outstanding service. Fast and very profesional.
Charles
7/16/2003
I was very satisfied with this company. They make timely delivery and they carry quality products. I will be ordering from them in the future.
Harvey
7/16/2003
Great product. fast, professional, and well communicated service. it was a pleasure buying from y'all. thanks again
Tom
7/16/2003
A Nice Package Tracking feature. Order status Kept up-to-date thru emails.
Randy
7/15/2003
Shipped as promised and I was able to track the shipment all the way. I had it on the car 20 minutes after it arrived. Perfect fit! I originally ordered a hitch thru mu local U-Haul dealer last February and got the 6 month run-around that they couldn't get the right hitch and it was back ordered. Finally gave up and ordered thru etrailer.com and was very glad I did!
Bob
7/14/2003
I've placed no less than five orders with you. Your service is great. All the orders arrived within 5 business days. The web site is set up perfectly - it's easy to navigate and has always provided correct, concise information. I have recommended you to many people. Keep up the good work!!
Larry
7/12/2003
This week I odered a tow hitch for my 94' Pathfinder. Not only did I find your prices to be exceptionally low, which is why I used your service, but I was impressed with how quickly I recieved my order. My hitch arrived on a Thursday and I ordered it Tuesday of that week with standard UPS. Bravo!!! I will order again in the future and recomend your company to my friends. -David
David
7/11/2003
Great service! I had my hitch in 3 days, it came with excellent instructions for my Rendezvous, and the fit was perfect. I would defintely recommend Etrailer to others.
Len
7/11/2003
The hitch and the carrier came in much earlier than expected. The cargo carrier assembled in a few minutes. The hitch went on like a glove. I was very satisfied with it's quality. My salesperson was very helpful and made sure that I had the right things. Overall, I was very pleased.
Mike
7/11/2003
Thank You! Thank You! Thank You!
Greg
7/10/2003
It went without a 'hitch'! I thought it would take me a long time with much drilling and filing but you were right. The hitch fit perfect and I had it in by myself within 1/2 hr. Thanks!
John
7/10/2003
Holy smokes thats the fastest service I have ever received. Thank you Mike
Mike
7/10/2003
I received the hitch last week, installed it, and it fit perfectly. Good value.
David
7/9/2003
etrailer is great and very responsive. Ordered today and shipped today! I really liked the email notification of the process as it unfolds. 1st time using etrailer, won't be my last.
James
7/9/2003
I recently purchased a Draw-Tite hitch for my 2003 Chrystler Town and Country. The local place wanted $250 for an installed hitch. I purchased a class II hitch, receiver, and wiring harness. They were delivered for $150. I installed the hitch in less than 30 minutes. Very easy. Thanks for the savings. I am so pleased that I have sent a few customers to you. Jeff
Jeff
7/9/2003
So far, great service! Kept me informed and updated until it shipped. Would definately buy from them again!
Robert
7/9/2003
I just want everyone to know that when I was in a bind and needed a trailer hitch in two days, etrailer was there and came through for me. They had excellent customer service and super fast shipping. They really saved me when I was in a bind. Thanks alot! I will definitely give them my business from now on!
Jim
7/8/2003
Like so many others, I was a bit skeptical ordering such an important accessory from an online supplier, but the customer feedback, and the price difference from the web site, encouraged me to place an order anyway. Customer service contacted me via e-mail three times after I placed my order to provide shipping updates. My class III hitch and wiring harness for my Tundra arrived yesterday, on schedule, and was exactly as advertised. No drilling, and it fit my truck perfectly. I am extremely satisfied with the product, and with the service E-Trailer provided me. Satisfied enough that I placed an order for my second hitch last night for my other truck. Great doing business with you.
John
7/8/2003
Ordering was easy and the delivery was prompt. I am very satisfied with the service.
Michael
7/8/2003
Great people to buy from. I had a problem with wiring on my Lincoln LS, your help and fast delivery saved our vacation. THANKS!!!
Robert
7/8/2003
Thank you, we received our order today. That was really quick.
Tony
7/8/2003
Excellent Service, Price and Quality ....... who said you can't have all three! Easy to follow photo instructions, perfect fit, works outstanding. Dealer wanted over $200 to do the same thing as your $13.70 harness. Thank you.
Dale
7/7/2003
great service thank you
Mark
7/6/2003
Truly one of the best on-line buying experiences I have had. etrailer stayed in contact with me all of the way through the the buying process, leting me know when they received the order, processed the order & shipped the order. That level of service is unheard of today. You can actually get ahold of them and talk with someone if you need to as well. Thanks again
Jim
7/3/2003
I really like how your operation works. My order came in quick and the price was reasonable.
Warren
7/3/2003
You are the best! Thanks for the quick processing and shipping. I'm starting a business and need the hitch to get up and running. I'm impressed with your prices and service. You've just gained a loyal customer. Tim
Tim
7/2/2003
Great Prices, Great Products but most important Excellent Service!
Todd
7/2/2003
The Website is very user friendly. The hitch was installed in no time. There were no problems with cancelling an order earlier, that is usually the true test of an online company. Thanks, Dan
Danny
7/1/2003
Thank you for the prompt service with my trailer hitch. I recieved the hitch Monday afternoon, and I installed it Monday night. Your companies' prices are quite reasonable,and the service is great. If I need a hitch for another car, I'll be sure to look you up. Sincerly, Jeffrey
Jeffrey
7/1/2003
Great prices and great service !!!! Can't ask for more than that........ Should be more companies like this !!!
Norm
6/30/2003
This is my second order with etrailer.com in the last month. Again, I am pleased with the service I have received. I ordered my bike rack on Sunday and found your e-mail that told me that it was on its way on Monday. Another job well done by all involved.!!!!!! I am definitely going to recommend etrailer.com to anyone I know that is looking for products that you sell ……. Thank Again, Normand
Normand
6/30/2003
Ordered Wednesday. nite at 9:00 and had it Friday at noon. Fit perfectly and the price was right.
C. J.
6/29/2003
One of the best on-line experiences I have had. The product was an exact fit. Fast and easy followed with email if any delay occurs...thanks
Scott
6/28/2003
I will tell you that I received my merchandise...it was what I ordered and it came in a timely fashion. If the need arises, I will do business again with your company. Thanks Clayton
Clayton
6/26/2003
I was very pleased with the website. I received my order very quickly! The hitch was very easy to put on. Thanks so much for the quick service and quality merchandise. Darryl
Darryl
6/26/2003
I was a bit hesitant about ordrering from etrailer, because I had never heard of this company. After researching the bike carrier that I wanted, I found the lowest price here. I also needed the bike rack quickly for a hastily planned trip. I went with the UPS 3 day Select shipping and waited. I received an order confirmation within an hour and I received a shipping confirmation within 24 hours. I was able to track the shipment and it arrived sooned than I expected and I am ready to go. This may sound like a commercial, but it is not. I am impressed with this purchase experience and would recommend etrailer to others.
Kraig
6/26/2003
Just checked the progress of my order, and it's going to be here tomorrow! I only ordered it on Tuesday and it will be delivered on Thursday. Outstanding!! I'm sure everything will be as order when it arrives. Thanks again.
Donald
6/25/2003
Excellent customer service, no surprises. Installation was super easy. Will recomend to friends and family. Ralphie
Ralphie
6/25/2003
Received hitch today, Install was fast and eazy. Thank you.
Paul
6/23/2003
I call on phone. Ask ? about what I thought I Needed.Person gaive me advice and knew what they were talking about very pleased.
Charles
6/21/2003
Customer service was very responsive through email. Kept me updated on my order status. Thank you.
Aaron
6/19/2003
I needed my hitch fast, etrailer.com came through (ordered on Monday, arrived on Tuesday, installed in 1/2hr). Thanks
Clark
6/19/2003
Very smooth transaction via website, I was kept informed via email plus received UPS Tracking Info. Will buy from again.
Robert
6/19/2003
I was looking for front and rear hitches for my Blazer and was comparing prices on the web and etrailer was the least expensive for both and both hitches are brand name hitches. They arrived very quickly and mounted on the vehicle in the time etrailor said they would. I am very happy with the transactions and will be back for a bicycle rack next. Shop with confidence with etrailer.com. Thanks.
Steven
6/19/2003
I am totally satisfied with this transaction & e-trailer.
Robert
6/18/2003
I just wanted to say thanks for the speedy delivery. I would like to let you know that I thought your handling of my order was great from start to finish. My order arrived as ordered and on time. Vince
Vince
6/18/2003
I went by […] yesterday they quoted me $265 for the same hitch installed. With shipping you guys were $137, I think I can work for an hour for $128!
Phil
6/17/2003
Extremely pleased - I would say one of my best internet purchases. Easy web site. Nice vehicle search feature gave me confidence that I ordered the right hitch. Order came quickly...no problems. The hitch bolted on easily... I was a bit intimidated at first fishing the bolts through the frame but it took about the exact amount of time as etrailer indicated!!! I will definately be reccomending your site.
Robert
6/17/2003
I just received my hitch and wiring harness. Everything seems to be in order. Great working with you guys. You were very responsive and the price was less delivered than it was to buy and pick up locally!
Tim
6/17/2003
Just wanted to let you know how pleased I am with the "Hidden Hitch" Trailer hitch I purchased from you.Shipment was on time, hitch was in good shape and all the hardware was there.It bolted right on with no problems. Thanks again Barry
Barry
6/16/2003
You are my hero. I thank you for helping me with that harness. It works wonderful, and I got it friday night.
Eric
6/16/2003
I was very happy with the way the site worked. It was very user friendly. The product I received was great. Thank you for all you have done.
Frank
6/16/2003
Got the hitch! Nice! Simple instructions.
Patrick
6/16/2003
Ordering was simple and easy to complete. The prices seemed reasonable, also.
Sirreno
6/16/2003
16 MM wrench, floorjack 1/2 hour later (like listed)Yippie!Done and on my way...Thanks eTrailer!!!
Bob
6/13/2003
I ordered a class III receiver hitch, shipped on 6/10 and received 6/12. It took about an hour to install, fit well and had clear instructions. I'll order from etrailer again!
Miles
6/13/2003
Excellent service, value and product quality. Etrailer deserves your business!
Mike
6/12/2003
No problems whatsoever. I had tried for over 5 weeks at a local supplier to get these items. It only took 1 week at e-trailer to have these items at my door.
Cory
6/11/2003
I am very happy with the service. I have and will continue to tell everyone what a pleasure it has been. I have several friends that will be ordering from you in the very near future.
David
6/11/2003
Thank you very much. The Hitch is on and was no trouble at all.
Walt
6/11/2003
Excellent service, everything from the site to the shipping went perfect. I loved the way i just put in the year make and model and it found a number of different manufacturers for me to choose from. keep up the good work and i will recommend your site to everyone i know Thank you, Joseph
Joseph
6/10/2003
I am very impressed with the speed that I received my cargo rack. The day after ordering, it was already updated for shipping, and then here it is, only 5 days later. Thanks a million!
Joseph
6/10/2003
I initially ordered my hitch from another on-line company whose site name would suggest they were affiliated with the manufacturer. I was informed several days later that "the hitch was back ordered from the factory and would take 3 weeks or longer to ship." I cancelled the order, and ordered from etrailer where the representative told me the hitch was in stock and would be shipped within 48 hours. The hitch arrived a few days latter (as promised) and went on easly. I couldn't have asked for any better service. Thanks!!!
Pat
6/10/2003
I would recommend etrailer.com to all my friends and family. They had everything I needed. Plus the technical info I found in thier FAQ section, really came in handy, Especially for a newbie like myself.
Wes
6/9/2003
The shipment arrived on Friday. Thank you very much for great service. Best Regards, George
George
6/8/2003
Great site. Finally found what I needed and was given a picture and description of the item, a vehicle to trailer pigtail connection for a Toyota Highlander. Couldn't get same from the dealer unless I purchased a new hitch kit.
Douglas
6/6/2003
My package came today. Everything works perfect. Thank you. Doug
Douglas
6/5/2003
VERY QUICK SHIPMENT, GREAT SERVICE
James
6/5/2003
I was happy with etrailer.com's service. The receiver hitch fit perfectly and looks like a factory installation.
Jim
6/5/2003
I just installed your class v Hidden Hitch on my GMC Safari van,and just as the name implies it is totally out of site.Perfect!To purchase that and the bug shield I got also would have cost me double locally.Thanks again and be sure I'll be back for more goodies.
Ben
6/4/2003
Just a quick note to tell you that I am completely satisfied with your service. your prices are great and my hitch was delivered very promptly. I have already recomended you to others Thank You Charles
Charles
6/4/2003
I purchased a dual port trailer hitch and bike rack which was delivered quickly. The quality of my purchase was excellent and all components fit well with no hardware missing. Nice job, Chris
Chris
6/4/2003
Excellent !!! Great emails and they keep you right up to date with the progress of your order. Could not ask for more !! Item arrived today and I am completely satisfied with etrailer. Just wanted you to know that I am completely satisfied and will recommend you any chance I get. Thanks again, James
James
6/4/2003
Hassle free shipping within Canada on my trailer hitch -- good price too.
Jim
6/4/2003
I just received my custom hitch today and it only took 2 days and it fit to my van perfectly and the right wirering harness fit as well and above all the price was right. Everyone in my area was at least a third higher. Thank you very much. Robert
Robert
6/4/2003
Thank you Julie, you are a Goddess among women ! Etrailer You Rock ! Against all odds you were able to get me my hitch on time and now I'm bound for the road on schedule. Larry
Larry
6/3/2003
Thanks for the fast service Tom
Tom
6/3/2003
You were right on about the Hidden Hitch and the installation instructions. It installed on my Chevy Venture Van right as you said. Also, a much better hitch than the chain auto parts stores had. Quality and Service from etrailer.com.
Grant
5/31/2003
I ordered a Class 11 Frame Trailer, Hitch Receiver Hitch. My cost was $99.30, not including Shipping Ground. Once I ordered it, I received in 3 working days. That was really great. On the scale 1 to 10 installing it was a good experience. I would rate it a 8 for someone who has never did before and does not maintain every tool need. Thanks Etrailer.
Greg
5/30/2003
I just wanted to inform you the shipment was just as I had ordered...Thank you!
Franz
5/29/2003
Excellent service. quick delivery, great price. Thank you all.
Shahin
5/29/2003
Great selection, and fast speedy service. Your company has kept me up to date on my order, shipping and delivery expectations, my rating is FABULOUS.
Steven
5/29/2003
Excellent prices, excellent service. What more could you ask for!
Bradley
5/28/2003
Etrailer.com I really enjoyed ease of using your website and the prices are the best around. Thanks
Eric
5/28/2003
I placed the order and it was at my door 3 days later. Very Impressive!!!!!
Joann
5/27/2003
I wanted to thank your company for such a quick order fulfillment. I received my hitch at 11:00 AM yesterday and it was installed by supper time.I was amazed at how quickly the order was processed and shipped. Etrailer.com will be receiving many recommendations from me in the future. Keep up the good job!
Frank
5/24/2003
Wow! Fast shipping...I just placed my order late morning today and it was already shipped by the end of the day! Thanks for the great service!
Terri
5/23/2003
i just wanted to thank you guys for your prompt service, i thought it was going to take a week or more, but i recieved the hitch in 24 hours, i was thrilled,thanks again.
Timothy
5/23/2003
WOW... great product, and went together with no problem.... recieved the hitch in just few days, with constant feedback telling me what was going on with my order... Thanks
Allen
5/22/2003
I was very impressed with the selection of trailer and towing parts. I had the opportunity to call the customer service number with questions about wiring and they were very helpful and knowledgable. One of the products I ordered was out of stock and I was notified by etrailer.com to expect my order to ship within seven days. It actually shipped the very next day! Thanks for all your help.
Jeremy
5/21/2003
GOOD JOB GUYS and without a doubt will be back!
Joe
5/21/2003
Thank you..........we love the carrier !
Mina
5/21/2003
Arrived super-quick, and the hitch was a cinch to install. I would highly recommend etrailer.com to my friends.
Brian
5/20/2003
Wow!!!! I received my HITCH today - right on schedule. Ordering my HITCH was so easy, and installation was as easy as the ordering! Bargain and quality came hand in hand - I saved 35% easily! Thanks so much for being professional! Hank
Hank
5/20/2003
I recently ordered a pair of rear view mirror extentenders from you over the enternet. They fit perfectly. The ordering process was easy and having the ablity to track my order and see where it was - was cool! I will definitely shop with you again if I need something. Respectfully, Jimmy
James
5/20/2003
What can I say? I found what I needed, placed my order and it shipped that day. And all at a lowest price I could find. I'll be back.
Chris
5/19/2003
Your company is a pleasure to deal with. I will continue to use you as my need for your products continues. Regards - Ron
Ron
5/19/2003
It fits perfect. Thanks. Dave
David
5/18/2003
Great Price and It was EASY to install myself.
Bucky
5/17/2003
Fast service! great quality. Would definitly use etrailer again. Thank you.
Stephen
5/17/2003
The best on line shopping experience I have ever had. Thanks for doing thing right!!!
Jan
5/16/2003
Excelent service. Placed order and recieved 2 days later. Would recommend to anybody. Thanks alot!
Keith
5/15/2003
WOW...that was fast. I ordered the cargo carrier Friday late afternoon and receive it on Tuesday evening. I'm impressed. Communication is excellent, the price was the lowest, also.
Lou
5/14/2003
I placed my order online on Monday and recieved my new hitch on Wednesday. Now that is FAST shipping!Thank You.
Michael
5/14/2003
fast & friendly... great prices too! my order was on the doorstep inside of 3 days!
Scott
5/14/2003
I ordered a Purdue University Trailer Hitch cover on Monday morning 5/12 and the hitch was at my house on Wednesday 5/14 !!! What did you do, hand deliver it !!?!?!!! You are awesome and then some !! And the cover looks great !! Better than I imagined! I could not be happier with this internet transaction ! Your New Best Friend, Tim
Tim
5/14/2003
Excellent communication! I placed my order at midnight and I received up to date emails with the status of my order by the next morning with a tracking #. EXCELLENT SERVICE…
Nancy
5/13/2003
Ordered a hidden hitch and light harness to fit a 2001 Tundra and received it via normal UPS ground in about a week. Everything arrived as promised and I am very pleased with the fit on my truck as well as the quick service. Highly recommend!
Carl
5/12/2003
I have to say that the web site was one of the easiest to use I've seen in a long time! Great work! I was kept informed of the process the whole way after I ordered as well. I have already referred friends to you and will continue to do so. Keep up the good work eTrailer.com!
Shawn
5/12/2003
Fast service and NO problems at all!
James
5/11/2003
Competitive price and great service. Customer service even caught my ordering error and helped me correct it.
Bill
5/10/2003
I was hesitant buying a hitch through the mail. I am gald I did. It went in as easy as you said it would. Thanks
Frank
5/10/2003
They were great to buy from. Nice to talk to on the phone and I was informed by email that they had my order in stock and again when my order had shipped! I will buy from them again! Thanks.
Jenny
5/10/2003
Just wanted to say thanks for the great service. Installation estimated time was "on the mark". No problems with product, instructions, delivery, or installation. Great doing business with you all.
Jeff
5/9/2003
Hello, I just wanted to thank you for the great hitches you sell! I tried three different hitches on my truck that where not even close to you product. Hidden hitches should be hidden hitch. Take a look at some of the stuff out there, Real garbage. Your hitch is up and absolutely hidden, perfectly even. Absolutely satisfied with you product! And let me tell you it tacks a lot to satisfy me being a perfectionist. Thank you ever so much.
Mike
5/9/2003
Prompt service and quick delivery […] The hitch was easy to install, even for a mechanically challenged person like myself.
Peter
5/9/2003
Received the shipment in a very timely manner - very happy.
Bob
5/8/2003
Thank you for the quality of trailer hitch I order (front hitch 2" 2003 Explorer sport trac) and the ease of installation.
George
5/8/2003
I ordered a class II trailer hitch for my '98 Bonneville SSEi. It being a dual exhaust I figured on having some problems installing like everything else I run across. In this case, it couldn't have been easier. The instructions were right on and the hitch mounted perfectly. I didn't even have to raise the car to do this, and it sits pretty low. I was very impressed etrailer. The whole project went without a 'hitch', sort of. Scott
Scott
5/8/2003
Excellent Service from customer service personnel, knowledgable and efficient
Richard
5/7/2003
Terrific experience. Quality hitch as advertised, great price and service. I would not hesitate to shop at etrailer.com again.
Steve
5/7/2003
My hitch arrived today and has been installed. I'll buy from etrailer again because of shopping convenience, good products, good prices, and timely delivery. Thanks, Clint
Clint
5/6/2003
Great sevice, kept me updated with e-mail, and the price was'nt too bad. thanks.
Charles
5/5/2003
I was almost done buying things on line due to bad experiences . I went to your site to get a price quote and you made it so easy to get a complete hitch set up I decided to give you guys a shot . It was the best on line shopping experience ever. The order arrived as promised,packed well with no missing parts. Thanks again and keep up the good work. Chuck P.s Missy […] will be ordering a hitch from you . She heard me bragging about you guys and she said if I give her a hand she will be putting on her first hitch also.
Chuck
5/5/2003
The service is as you indicated. Great job, I will tell others.
Tim
5/5/2003
I found etrailer.com's site to be very user friendly. I quickly located the hitches available for my Chevy Tracker. I liked the instant installation instructions which accurately displayed what I was getting in for. The availability of accessories was excellent and the overall price was the best I found. The etrailer ballmount kit was a great bargain...and it filled my need for towing multiple trailers with different sized couplers! I will be back when the need for another hitch arises. Thanks
Michael
5/4/2003
With my husband gone to War, I wanted to surprise him and buy a hitch cover for his new truck of his favorite baseball team. I could not find the cover of his team on their website, so of course, I found it at etrailer. What a range you all have too! I will refer friends to view this site in the future and I will shop here again.
Ana
5/1/2003
We were extremely pleased with the product, the price, the communication and the delivery. It was great to do business with etrailer!
Brenda
4/30/2003
Just wanted to let you guys know how much I appreciate the quick service and order shipping. Your website is one of the easiest to navigate that I have ever come across, and it allowed me to find and order everything I needed to allow my '99 F-150 to tow a Coleman trailer. Thanks again Paul
Paul
4/30/2003
I received my on-line order exactly 1-week to the day after placing it. The tube hitch I ordered was a custom fit for my new Mitsubishi Montero Sport. Installation was a breeze, and I didn't have to drill any holes. Even though I had never installed a hitch in my life, in just 40 minutes it was in installed, and looked great too. Thanks for having the exact class III hitch I needed for $35.00 dollars less than I could find anywhere else.
Alan
4/29/2003
Your service was exceptional and the hitch I ordered bolted on in less then 20 minutes time. Most of the time spent was figuring out how to crank the spare tire down from its position as the crank slot was dark and difficult to guide the crank handle in. The hitch installation was then a snap.
Albert
4/28/2003
...the hitch seems to be a wonderful product. It was much cheaper than I found anywhere else, and seems to be very well-built. Once I got to the actual installation of the hitch, everything went very smoothly. The holes all lined up perfectly, and they have all the bases covered for accessing the inside of the tubular frame. Overall, I'm very pleased with the product.
Glendon
4/27/2003
I just wanted to let etrailer know how pleased I was with my installation of my hidden hitch for my 2003 Acura MDX. Everything lined up perfectly and I installed it by my self. It took me 50 minutes; most of time I spent looking for something to keep it in place so I could mount it. I would definely recommend etrailer to my friends. Regards, Christopher
Christopher
4/25/2003
I found my class III hitch with ease on etrailer.com. Nice price and quick delivery. It took a whole 10 minutes to install. It would be nice if everything was THAT easy!!!!
Reggie
4/25/2003
I ordered a hitch for our Xterra. The price was right and it arrived in just a few days. This would be the definition of Excellent service.
Alan
4/21/2003
Your company provided informative emails of the status of my shipment. The trailer hitch was top quality with easy to follow instructions. I had it intalled and was using the hitch in a few hours. Keep up the good work!
Joe
4/21/2003
Best prices, best products, I'm more than pleased with the site and the whole transaction.
Kenneth
4/20/2003
You guys are good.
James
4/17/2003
After hunting for a hitch for my new Camry in many other places, I finally found what I was looking for at etrailer….Good info and good service..........Thanks, Roly
Roly
4/17/2003
What a great pleasure it has been doing business with you. Ordered a hitch for my Subaru Foester on Monday, and it arrived at my door on Thursday afternoon. I installed it in about an hour, and it fits perfectly! All of this for about half the price of anyone else I contacted. Thank You and Drawtite for quality service and parts!
William
4/17/2003
Your website is wonderful and easy to use. I would recommend you to anyone.
Patrick
4/16/2003
I priced around and etrailer was the lowest. Their service has been outstanding. Best of all, the hitch was delivered quickly. Thanks, Danny
Danny
4/15/2003
My first order from etrailer.com and it was a breeze. Fair prices, easy to order, and fast shipping will make me want to do business with them again. Highly recommended.
Gerald
4/15/2003
This was my first experience with etrailer's website. I found it easy to manuever, easy to order, and had the product delivered very quickly. I purchased a towable bike rack and accessories. The fit, finish, and quality of the product was second to none. Thank you very much and will definitely bookmark your site.
Michael
4/15/2003
Quick service and very good prices. picked up the 1200 lb spring bars and the newly designed reese sway control from you. Absolutely the best prices around. My local guy wanted 140 dollars apiece for each spring bar. Glad I found you.
Nick
4/14/2003
I was very pleased with the service given to me and especially the price on the parts in my order, and would recommend you to others based on this.
Dan
4/12/2003
I just wanted to say how informative I think your site is.... I mentioned your site to a co-worker and he has now placed a order….Very easy to order and basic shipping is very reasonable.
Dan
4/11/2003
Well, I got it all very fast, and the price was definitely right. It was nice to see that it was a nice setup, not something chintzy...This really is a stealth installation! I decided on a hitch after realizing I could never afford a U-Haul truck. this will definitely save me some money on my move, and also allow me to keep some of my investment. ... Thanks for everything! These are high quality hitches at about the best prices you can find…. Now I just need the wiring harness, and perhaps a locking retaining pin, and maybe a college hitch cover, and a bike rack, and a cargo rack....
Fred
4/11/2003
This is my first thank you letter that I have written in many years…. I am very very happy with my trailer hitch purchase. I bought a 2002 Mercedes Benz E320. I wanted to pull a light motorcycle trailer but was told you could not put a trailer hitch on that Mercedes. Also, my wife was very much against having an ugly hitch on her beautiful car. I was going to build my own hitch for the car, but did not see a good place to bolt one onto the car. I did some searching on the internet and came to your website just by chance. I decided to buy the hitch from you because your website included installation instructions which I was able to study before my purchase. The conformation e-mails and UPS tracking information you sent me gave great confidence in my buying "on line". The hitch installation was somewhat complicated but your instructions made it very easy and straightforward. I had no difficulty installing the hitch and trailer light power converter to my car. Best of all, it is a "hidden hitch". It is hard to notice that my Mercedes has a trailer hitch on it… it truly is hidden. Thank you so much for the Mercedes Benz Type of customer service with out the Mercedes Benz prices.
Eric
4/9/2003
Outstanding service from etrailer the service reps were great to deal with,very helpfull. the price was very good.The time of delivery was right on the money.I would recomend this company to anyone.
George
4/9/2003
The whole buying process worked out well. I ordered the hitch on Sunday, received it on Friday and had it on the vehicle by Saturday afternoon.
Jim
4/8/2003
I think that the service was great! The product fit just the way it was supposed to, and the price was unbeatable! You will have all my business in the future. Thank You!
Chad
4/6/2003
Good price, Great service, Fast delivery.Overall a much better deal than buying locally.Being able to download instruction was plus, so I was able to give the job a lookover while waiting for the hitch.The install time you stated was more than enough.
Mike
4/5/2003
I just wanted to say your service is excellent.
Brian
4/3/2003
Don't even bother looking at other sites... etrailer has the best price, an easy to use site, and package tracking that is the best I've seen. My next hitch is going to be from etrailer.
Daniel
4/3/2003
I was surprised how fast it got here. John
John
4/3/2003
It's been a pleasure to deal with etrailer
Ronald
4/3/2003
This is the second time I've ordered from this site- prices are great & service is great too. Almost seems too easy.
Rich
4/1/2003
I think the your staff was very helpful in term of answering all questions I asked give out suggestion which item fit best... Thanks, Tom
Tom
4/1/2003
Items in stock, fast shipment, very good quality. Excellent company to do business with!!!
Brad
3/31/2003
I ordered a trailer hitch and bike rack for my 2002 Pontiac Grand AM. Got both in less than a week and the total package delivered to my door was $10.00 cheaper than what I was quoted for just the trailer hitch at other stores. (great service and great price)
Jim
3/31/2003
Thanks for the great service and communication so far!
Vic
3/31/2003
Product shipped as promised and at a great price. Thank you Bob
Bob
3/30/2003
Etrailer is a great place to get a trailer hitch. Very prompt service.
Charles
3/26/2003
Great experience shopping. Have not recieved items yet, but great, knowledgable sales person. Very helpful and very pleasant.
Mary
3/26/2003
Very impressive service your company has. Thanks again.
John
3/25/2003
Great service- ordered hitch, $50.00 cheaper than local store & arrived in a week. Hitch fit perfect & took about 20 minutes to install- saved about $150.00 on parts & labor doing it this way. Great experience- highly recommended.
Rich
3/25/2003
I want to take a moment to share my satisfaction regarding my recent purchase of a hitch from etrailer.com. A quick google search led me to numerous Internet sites selling the Draw-Tite hitch that I knew would fit my Hyundai Santa Fe . . . My buying experience was absolutely flawless. Checking out was a breeze, my hitch was shipped the next day, and I received it several days before I expected it (way to go, UPS!). Installation was a snap, and was exactly as shown in the instructions. I was done in about 45 minutes, and I saved myself 30% (about $75) from the local hitch place.
Richard
3/25/2003
Great experience, both times I've order from you. Even the ability to contact and discuss issues I've had with my products.
Steven
3/22/2003
Great prices, everything in stock, and quick delivery. I wish all my web order experiences were this satisfying.
Andy
3/21/2003
Thanks guys!!! For a job well done.Keep up the good work. It has been great doing business with you Again THANKS DALE
Dale
3/21/2003
I am a frequent shopper on the net. etrailer.com has been excellent to deal with! There was a problem with one of the hitches I ordered, the sales person checked on options, changed my order and my hitches are on the way. Thank you very much for your assistance! I will be quick to recommend your company to anyone I know that needs a hitch.
Bill
3/20/2003
I purchased a hitch for my 96 Blazer. Everything went smoothly and I had it in a couple of days.
Ken
3/19/2003
Great online shopping experience! I promptly received exactly what I ordered. The prices are very competitive and some are the lowest I could find anywhere. The site was easy to navigate and ordering items was a breeze. The checkout process was simple and straight forward. I'll definitely be back for more...
Xavier
3/18/2003
WOW! Great experience shopping here
Saul
3/16/2003
Great service, friendly & knowledgeable! My package even shipped the same day!
Tony
3/15/2003
This has been the best experience I've had on the internet. The People at etrailer have really got it together. I will definately do business with them again.
Troy
3/15/2003
A smooth deal. The price was right; my hitch arrived on time. The instructions were clear, and the hitch bolted up perfectly with no hassles. It didn't even take longer than you said it would.
Andrew
3/14/2003
This was a fantastic ordering experience. Excellent communication on the status and tracking of my order. I will definately use eTrailer.com again, and soon!
Jason
3/14/2003
Excellent service. World should have more businesses with the level of service that Etrailer supplies to the customer! Highly recommend.
Scott
3/14/2003
Etrailer kept me well informed of the progress of my order, It arrived on the date that I was informed of and the price of the hitch was ever reasonable. I will definately be reviting etrailers web site for more accessories. I'm a happy camper!
Jeff
3/12/2003
Everything was great. Quick and reliable service. Thank you, Nikki
Nikki
3/11/2003
Thanks for the great service. Less than a week from the time I placed the order to the time I installed my new Hitch. And the communication was great, unlike another seller.
Bryan
3/8/2003
I ordered a hitch for my Expedition on Saturday & received it on Friday by UPS. Great Service!! It was just as easy to install like they said it was.
Elke
3/7/2003
Man what can I say but this was the best experience I have had with any one company on the Internet, fast response, got exactly what I ordered, super service. Recommend to anyone!!!
Gib
3/7/2003
Wow! etrailer shipped the item the same day it was ordered. I am tracking the UPS carrier now. I am very impressed with the prices and service!
John
3/7/2003
The etrailer web site is well-designed and makes it very easy to review the various options for any vehicle. The order process was straightforward with all shipping options clearly presented. My order was shipped within hours. Thanks etrailer!
Joseph
3/7/2003
Very user friendly website; awesome delivery and a perfect fit on my Explorer...What more can I ask? Many thanks!
Peter
3/4/2003
You guys are awesome. Their site was very easy to get around. I searched other sites and couldn't find anyone that could touch their prices. They keep you informed every step of the way. Thanks
Shawn
3/4/2003
Pleasant experience. They had what I wanted at a reasonable price and the online ordering was a breeze. Highly recommended.
Billie
3/3/2003
I've ordered twice and been completely satisfied. My latest was a custom 2 in. draw-tite receiver hitch and wiring. The price was the best I found, it arrived a day before I expected it via UPS ground, and everything fit perfectly.
Glenn
3/3/2003
I really appreciate such good service and hope to continue this good service for future orders with etrailer. Thanks again
Randy
2/28/2003
I was very impressed with how easy it was to order a hitch and all I needed to tow with. Even more impressive was the fact that I ordered my items on Wednesday evening and my order arrived on Friday afterno…
Randy
2/28/2003
One word,"OUTSTANDING". Will not have to look any further than etrailer for my future needs. Enjoyed it.
Les
2/27/2003
The web search for the right hitch was easy and effective, including links to accessory products. The chance to see the installation instructions via the .pdf file sold me on a do-it-myself installation. Prices were best on the web and the customer service people knew their stuff and were more than patient. Product quality (Hidden Hitch)is excellent.
Tom
2/27/2003
I ordered a trailer hitch and bicycle rack. I can't remember the last time something arrived so promptly. I definitely recommend using ETrailer if you want to save time and money.
James
2/24/2003
I still can't believe how quickly the hitch arrived. Outstanding price, emails, and shipping. If they were on ebay I'd rate them A+.
John
2/24/2003
Price was the best I have found. Web site was easy to navigate and to place an order. The order was processed and shipped promptly. Received in with 2 to 3 days. Thank you!
David
2/22/2003
I placed my first order ever with etrailer.com Wednesday, 2-19-03 in the late afternoon (3:30-4ish). I got an order confirmation shortly (nothing out of the ordinary), but then got a shipping notfication shortly after that! Wow, late in the day (central time) and they still got it shipped. And I got it that Friday with regular ground shipping. Had they not been so fast in getting it shipped that day it would not have gotten to me until Monday; this way I have the weekend to install the product I bought. The most amazing thing was that not only did they provide me with the order number, but at their site it linked directly to UPS.com and pulled the tracking info...Plus, the price of the unit I bought was as cheap as I could find it anywhere else, and the selling point was that the shipping was noticeably less than other places. I will definitely look to etrailer.com again for my accessory needs
Hartford
2/21/2003
Fast service, perfect fit and quality product at the lowest price.
Mike
2/21/2003
Better service can not be expected. Keep up the great work. Larry H.
Larry
2/20/2003
I was impressed. Not only does etrailer.com have the best prices, they're fast. I planned a vacation to install the hitch and it arrived even before I expected. No need to buy anywhere else.
Ben
2/19/2003
I checked around locally for the best price on a Reese 16k 5th wheel hitch with a kwik-slide for my short bed Dodge Ram. I found your website while searching for info. on 5th wheel hitches and was surprised to discover that the identical hitch was $110 cheaper, even with a shipping charge of $94.00. You folks are awesome and it only took 3 days to receive my shipment. I will definitely be back. Thanks again.
Bernard
2/17/2003
THANK YOU!! I am impressed with your companies quick response to my concerns and will use you again and recommend you to my customers and suppliers, and friends. Thank you for a great job!!
Nancy
2/17/2003
Extremely easy way to find the product I wanted at a reasonable price.
Ted
2/17/2003
I was impressed with the way that the website searched for the proper hitch, drawbar and accessories for my vehicle. The prices and cost of shipping/handling were very reasonable. My order was shipped promptly. I will definitely shop at etrailer.com again.
Gary
2/14/2003
I really like my step bars that I got from you. I was happy with the ease of ordering, and the polite customer service personnel. I am quick to pass your site along to anyone that is even thinking of buying any product that you carry
Kurk
2/14/2003
I was very pleased with this transaction. The prices here are better than local parts shops even with the shipping charge. I even had my order in 3 days. I will tell anybody needing trailer parts to check you out.
Robert
2/14/2003
etrailer is the most professional organization that I have dealt with on line. I ordered the part at noon on the 11th of Feb and it arrived at noon the 13th of Feb. I was kept informed of the status of the order in a very timely fashion. I will definitely do business again with this company.
Carroll
2/13/2003
I just bought a Hitch for my Honda Mini Van which I use to tug a traile for my band The Nocturnal Tomatoes www.nocturnaltomatoes.com and I could not be more pleased...I am glad they have instructions for their products it makes it very easy to install and saves a ton of money for the band!!! Thanks Etrailer
Craig
2/13/2003
Very easy to shop, shipped same day
Mark
2/13/2003
You Guys are great. If it arrives soon you get an A+.
Mike
2/13/2003
What can i say GREAT SERVICE, GREAT PRICE,Great delivery time.Thanks.
Tim
2/13/2003
Great service. Arrived per UPS tracking on schedule and the box was in fine shape. I can't wait to install it. Regards Dave B.
Dave
2/12/2003
Couldn't be easier or more efficient. What a great experience!
Lauren
2/12/2003
Thank You so much, I received my order today that I placed yesterday. What excellent service. If I need anything in the future, I will definitely recommend etrailer!!!!!!
Anna
2/11/2003
I was very happy with the service and speed of shipping. The products are great and at a great price.
Bruce
2/11/2003
This was my second purchase. I'll be back. Great people to deal with.
Thomas
2/11/2003
etrailer, great to deal with, price is the best, fast service, easy to track delivery . Thanks Chuck
Chuck
2/10/2003
I think etrailer is great! The price was the best and the shipping was quick. I'm really happy with the hitch and acc. The dealer where I bought my Montero Sport wanted $285.00 for a hitch.
Joe
2/10/2003
Found etrailer.com while looking for the best price on a HiddenHitch for my Explorer. Not only did they have the best price, but the online ordering process was very user friendly, and the shipping costs were reasonable and the hitch arrived in a matter of days. I just placed another order and in the process had a question about the product. I called the 800 number and had an answer in minutes. (on a Saturday). I'm telling all my friends about etrailer.com
Bob
2/8/2003
You guys are great. Just got my second order - a bike rack to put in the trailer hitch I ordered last month. The stuff comes quick...and it fits! Keep it up. I won't hesitate to recommend you to others.
Don
2/8/2003
I could have bought this hitch locally and paid a little over twice as much, and waited 5 more days for delivery. What do I think, these people are great!!! thats what I think. Thanks, Dan
Dan
2/7/2003
This was one of the easiest buying and installation experiences I've ever had! They even had the hitch installation instructions for my truck on line so I could prepare before the shipment arrived.
Mark
2/7/2003
It goes without saying that your service is the best on the internet!! Your service is second to NONE! Soon you guys will have all of the mail order trailer business!! Keep up the good work. Terry
Terry
2/7/2003
Great to do business with,,,fastest turn around time I've ever experienced!!
Delores
2/6/2003
Great! Ordered the hitch on Monday. It was on my doorstep Wednesday afternoon and on my Expedition 15 minutes later. Simple bolt on installation. Good product, great service. Thanks!
Michael
2/5/2003
My order arrived on time! Thank you for the great deal!!!
Mark
2/4/2003
Purchased late Sunday night, received Tuesday afternoon. Material was here before I knew it was shipped. Great Service! Etrailer home page is now saved in my favorites folder for future reference. Thanks!
Ray
2/4/2003
Great service. Great Products. I will never shop anywhere else for my trailer/towing needs.
William
2/4/2003
Excellent service. Didn't have to ask them for a tracking number. they took care of that. will buy again from them.
Terry
2/3/2003
You all are awesome! Thanks for the great customer service!! Manny
Manny
1/31/2003
Excellent, speedy service.
Thayne
1/31/2003
I recently received a hitch from you for my Chevy Express van. it looks great.
Neil
1/30/2003
Very competative prices. Secure and easy to use site. Great selection of products.
Robert
1/30/2003
I stumbled across the etrailer website, and I am glad I did. Etrailer had the best pricing for the items I was looking for, and they processed my order and shipped it right away. Etrailer also has a large selection of items, which is where many other websites fall very short. I couldn't have asked for more, and I have already recommended etrailer to my RV-ing friends. Thanks.
Christopher
1/29/2003
it was easy to find what i looking for and they were able to ship in 24 hours or less.
David
1/29/2003
Absolutely fantastic. I placed my order Saturday afternoon, and got a confirmation Monday that it had been shipped. UPS Ground arrived Wednesday afternoon, and I could track it all the way. When it arrived, EVERYTHING was there. No back orders. And the quality was outstanding. My son was impressed with the merchandise and service, and will be ordering his own receiver soon. I rate this 5 stars! Thanks.
Earl
1/23/2003
Placed an order and it shippeed out the same day. What more can you ask for?
James
1/23/2003
I had no idea finding and purchasing a hitch for my vehicle would be so easy and the price so right. My local Honda dealer wanted $310.00, I saved 68%!!!!!!!! I love it. Being thay my Odyssey is pre drilled and wired for a hitch, I'm all set to save hundreds of dollars, which I'll spend on my Florida vacation. Thanks again! Joe
Joe
1/23/2003
Thanks. You're company is a joy to do business with. Barry
Barry
1/21/2003
Fast service. I placed my order on Friday evening and receive my order on Tuesday. Thanks
David
1/21/2003
Very pleasant experience. I received exactly what I was expecting. High quality product at a great price. I received my Hidden Hitch whithin 3 days of ordering. It took only about a half hour to install. Fits perfectly and works great. Will definately do business with etrailer again.
James
1/21/2003
Excellent service and very prompt.
Larry
1/21/2003
Your service has saved me so much money that I would have to suggest your products to everyone looking for anything having to do with towing acc's. I think that this is by far the best e-purchase I have had on the web yet. Thanks to your helpful staff and very well layed out web site. Everything was very clear and your pictures are so informative. Thanks again. Dutch
Dutch
1/17/2003
Another great "E" Store... Very good experience! Good price, easy purchase and really fast shipping, What more could you want??? I would recommend e trailer to everyone!!!
Gordon
1/15/2003
nice hitch, fast shipping. thank you
Marshal
1/15/2003
Great selection, fair pricing, and good communications. Cannot wait to get my bars to install on my new truck. They should look sharp. Thanks!!
Steve
1/14/2003
Arrived rather quickly for such a large package. I've bought Hidden Hitches for three automobiles and have been pleased with every one. Etrailer had the lowest price that I could find.
John
1/13/2003
eTtrailer had the hitch I wanted at a very competitive price. Even with shipping the cost was $30 to $40 less than buying locally. They keep you informed of your order status at all times. I received my order in 5 days, which included a weekend. The only regret I have is that I didn't order it a couple of days earlier. That way I could have installed it when the temperature was 50 degress instead of 20. (My shop heater decided to quit working). If they have what I need at the right price they will continue to get my business.
Dave
1/12/2003
Recieved by far the best service from any online compnay thus far. Ordered a hitch online at 10 AM Monday morning, recieved order confirmation email at 11 AM same day, and recieved shipping notification about 2 PM same day! Order arrived as promised on Wednesday. Website is also very well designed. Printable installation instructions were a plus! All needed accessories on same page as hitch requested. Keep up the great work.
Paul
1/12/2003
Great service, Great product, on time delivery and a perfect fit. Thanks etrailer, Bruce
Bruce
1/11/2003
I ordered a hitch that I thought would have been a special order, but you had it in stock and shipped it out fast. I also ordered some accessory items and received them in 3 days regular ground UPS. I would recomend you to anyone needing anything along these lines.
David
1/10/2003
I ordered a Hidden Hitch for a 1999 Ford Explorer and I am very pleased. It was a perfect fit and took me less than 15 minutes to install. This is my first time ordering anything off the internet but I'm making another order from etrailer today. I like the way you do business. Keep it up!
Carlos
1/9/2003
etrailer.com is great. Ordering was easy through the website. Price is very competitive. My hitch was shipped and received as promised. I installed the hitch myself and saved lots of money.
Gordon
1/9/2003
Great price, great trailer hitch. Won't buy a hitch anywhere else!
Scott
1/9/2003
I just wanted to take a minute to tell you how much I appreciated the quick order response I received.
Robert
1/8/2003
Your product is of excellent quality and the tolerances were on the mark. It fit like a glove. Also the wiring harness went in without a "hitch".
Burt
1/6/2003
WOW!!! I cant believe it!! Ordered on Friday and it was sitting on my doorstep on Monday!! Unbelievable service, I definately would recommend etrailer to my friends. thank you etrailer, Jim
Jim
1/6/2003
I placed my order for a brake controller on Wednesday afternoon (New Year's Day!) and was astonished to see it delivered on Friday morning, the 3rd. I don't know how they do it, but they've got my business from now on!
Lynee
1/4/2003
I'm so glad I found the e-trailer site. My Toyota dealer had told me there was no hitch available for my Matrix. Not only did e-trailer have a choice of hitches, they had a very nice one from Hidden Hitch that is barely noticeable when installed. The hitch was a good price, arrived on time in great shape, and was a breeze to install. All the hardware was included and it took me less than 20 minutes to get everything bolted into place working by myself. The hitch fit like a glove with no interference. I am very pleased with my purchase. I am also pleased with e-trailer's low shipping charges. Some other companies had a little lower initial price, but with their high shipping costs, they ended up being a lot more than e-trailer.
Kevin
1/2/2003
This was the ONLY place I could find the item I needed, and they shipped it promptly.
Todd
1/2/2003
Simple, easy and knowledgeable staff makes the buying experience very good. Would shop here again! We received our hitch and wiring harness today and within less than 1 hour, all was done! It is amazing that we saved over $200 from our local U-Haul deal in town.
William
12/31/2002
etrailer is great to do business with. The web-site is user friendly and the order shipped the same day. I would recommend etrailer to anyone looking for trailing equipment.
David
12/30/2002
Thanks a lot. I've really been pleased with your business. I will recommend you to anyone who is looking to buy one of the product you sale. Thanks again, Crystal
Crystal
12/28/2002
You guys had a great price on the hitch I needed and I recieved it in two days from ordering! I couldn't ask for any more then that! Turned out my Dad needed the same hitch so we put the one I got on his car now I just ordered another. Thanks!
David
12/28/2002
Best Trailer Hitch web site! Friendly, curtious service; user friendly web site; view of actual applicable hitch; best price; shipped same day; web shipment tracking. Thanks etrailer.com
Larry
12/27/2002
etrailer provides a great price combined with the best service in the industry. etrailer provides information via email when your order shipped, and the ability to track your order. Its refreshing to do business with such a service oriented company. Thanks!
Phil
12/27/2002
Great on-line company to do business with. Adapts to order changes and corrects problems with speed and efficiency. I won't do business with anyone else for my trailer needs.
Jim
12/21/2002
Great job, got here the afternoon of the 18th, I got it put on by 9PM and am very pleased. The price and product are first rate, thanks
James
12/20/2002
Great Service. Fast and responsive. Thanks!
Steve
12/19/2002
Excellent Experience. The customer service email response time was one of the best experienced with e-businesses. Will use them next time I need a trailer part.
Eric
12/18/2002
Super fast shipping, even a week before Christmas!! Recommend this company for great service!! I ordered a folding Cargo Carrier from your company on Mon., Dec.16 about 1:00 P.M. I wasn' sure I'd have my carrier in time for Christmas. Imagine my surprise when a U.P.S. truck pulled into my driveway on Wed., Dec.18, at noon!!! Wow, you guys are great!!! Just thought you'd like to know! Thanks again, Pat
Pat
12/18/2002
This was one of the best shopping experiences I have had on the internet. I placed the order on a Friday (during the holiday season) and have it on Monday! Couldn't really ask for more! The pictures were accurate and information helpful. Also, i was looking for something specific and was having a hard time until i found etrailer. Thank you.
Ginna
12/16/2002
Good Inventory Choices with fast, courteous and amazing customer service. Especially during the Holiday Season. Kepp up the good work!
Peter
12/14/2002
WOW! I called on a Tuesday evening around 6 p.m. I needed my hitch for the weekend. I asked if the items I wanted were in stock. The items were in stock, and they committed to shipment the next day. My trailer hitch kit arrived on Friday!!! They did not take advantage of me on shipping charges. Most other sites wanted over $20.00 to ship the same items UPS ground. Etrailer did it for less than $10.00! I am very happy with my experience at etrailer, and I would recommend them. Mark
Mark
12/13/2002
I ordered a hitch for my 2001 Silverado, the first item was temporarily out of stock. A second hitch was recomended and shipped that day. I received my hitch the next day. Awesome. Ready to go for the weekend. Thanks E-trailer!!!
Michael
12/12/2002
Excellent service.Your internet site is one of the best i have seen. Easy to use very descriptive.Excellent site. Thank You.
Sterling
12/12/2002
Have lots of good stuff , all in one place…
Randy
12/11/2002
I ordered a hitch, at 80% less than the closest competitor, on Monday and it arrived Tuesday- WOW! I wish everything was this easy.
Scott
12/11/2002
Order arrived on time. Painless shopping.
Robert
12/10/2002
I will shop here again. The price was excelent. The service excelent. I like the ability to track the order. You carry top brand names like Draw Tight. I will be back. Thanks Greg
Greg
12/7/2002
Very Easy !!!!!!!!!!!! Simple System Thanks for helping me .
Anthony
12/6/2002
I ordered my new hitch on Thanksgiving day, it was acknowledged the next day, shipped on Monday and delivered on Wednesday. And much less expensive than anyone else. I saved about $60.00.
Bill
12/6/2002
I was really surprised when my order arrived 26 hours after I placed it. It was even shipped UPS Ground. I’m very satisfied with the hitch and the wiring harness that I purchased. Thanks so much for the prompt service. Derek
Derek
12/6/2002
I can't believe the ease of ordering. You have the website set up so I did not have any unanswered questions and being so gave me the confidence to make the order. Now you have the tracking service that is so easy to use and I will be ready for delivery! Once I get my hitch installed I will need a few accessories so "I'll be back".
James
12/1/2002
Service was as advertised..Product (trailer hitch) was as advertised..Product was received on time and in good condition..Installation was as advertised...All in all, a very satisfactory transaction, this customer is well satisfied.
Douglas
11/29/2002
I ordered a hitch and it arrived in 4 days. What great service. It fit perfectly. Thanks Mark
Mark
11/25/2002
This was the quickest & easiest way to shop. I would recommend this to anyone. The selection & price was also GREAT. Thanks
Jill
11/22/2002
I'm very impressed. I ordered on Monday, then went out of town on business. Arrived home on Thursday to find my hitch waiting. I call that service. Thanks for a great transaction
Johathan
11/22/2002
Received the package today, Thank you for the fast service. It is an early Christmas present for my son in law. They like to tail gate at the football games and this should come in real handy for hauling their equipment.
Margie
11/22/2002
My purchase was shipped right after I placed my order. It was easy to track my order using the etrailer "Order Status" page. No complaints here!
Corey
11/21/2002
An outstanding on-line experience all the way! A great web site for the shopping part, excellent follow up e-mails, and shipment tracking to boot. Highly recommend!
Doyle
11/20/2002
Thank you for the great service. Not only did your office provide me with a comparable hitch when the one I wanted was out of stock, but you shipped the parts 2 days earlier than what was quoted. That is great customer service...Overall, my experience with your company has been a good one and I would definitely recommend you to anyone interested in buying a hitch or towing accessories.
Glen
11/20/2002
I couldn't believe that the hitch arrived via UPS groud the day after I placed the order on etrailer.com. Have not installed yet but item is exactly as was described/pictured on web site. I know where I will go to get towing accessories from now on. Thanks, Joe
Joe
11/20/2002
Excellent service - I recieved the product in the next day!
Mike
11/20/2002
etrailer is the place ,good price, speedy service, and a well laid out web site!
Steven
11/19/2002
I ordered a Draw-Tite Hitch for my Nissan Xterra last week. It came in a timely manner and I already have it installed. Thanks for your great service so far!
Patrick
11/17/2002
I was looking for a hitch cover for my new Ford Explorer and didn't know where to get one. Found e trailer on the internet ,they had what I wanted, made the selection process very easy and I ordered. Ib had exactly what I wanted in 5 days, very painless. Thanks e trailer
Philip
11/15/2002
Thanks so much for getting my order out today...YOU'RE GREAAAAAAT !!!!!!!
Steve
11/15/2002
Thanks it works like a charm. Great service and fast delivery. I have to tell all my friends about you.
Andy
11/14/2002
thanks for the speedy service, The quality of the hitch looks great.
David
11/13/2002
I spent two weeks trying to find a decent hitch for my Dodge Caravan in my hometown. I gave up! It only took me two minutes to find what I wanted on your Web Site and five minutes to order it. Four days later it was on my doorstep. Twenty minutes later it was installed on my van. What impressed me the most was the wide selection of hitches you have available. Equally impressive was that you showed me a picture of the actual hitch I would receive and also a picture of it installed on my vehicle. Thanks!
Forrest
11/13/2002
I ordered my drawtite on a tuesday and recieved it on friday. It was an exact bolt-on match. I was easy to install and use right away. This was my first online buying experience and if i ever need anything that etrailer.com carries, i will order it from them. Mainly because it was the best product at the cheepist price with the best service. Thanks again etrailer. Pat
Pat
11/11/2002
Top quality merchandise, super fast shipping, and knowledgeable staff. Very nice people to deal with!
John
11/7/2002
Thank You etrailer! Part delivered as promised and in a timely fashion.
Boyd
11/6/2002
The service was much better than I expected or am used to on the web ! My order was treated professionally and expediciously , and out of 46 other sites checked was the most economical! Keep up the good work !!! When I need anything else , I can eliminate 45 other sites automatically ! Thanks again for the great service !!! GEORGE
George
11/6/2002
I ordered a custom trailer hitch for my 96 Mercury Villager very fast service, 3 days UPS ground, excellent customer service and tracking info. It bolted right up no problems installation less than a 1/2 hour. Also it was much cheaper than I could find locally, plus the ones I did find were generic which meant drilling. Thanks a lot Kevin
Kevin
11/6/2002
Holy moly. I thought for sure my order (submitted ~3:30PM) would not make it out until the following day (Thurs), but I was wrong!! It went out *that* Wednesday afternoon at 5:30, (2 hours after PLACING the order) and was sitting on my doorstep Friday afternoon. FASTEST service I've experienced shopping on the WWW.
Lincoln
11/5/2002
I received my hitch on Friday. Everything was included, and it fit perfectly! Thank you! - Bill
Bill
11/4/2002
The entire experience was very easy, professional and pleasant. Ordering was easy - status and shipment notification timely and delivery was on time. Installation was a snap, (less than 30 minutes), insturctions simple and I saved over $200.00 from the Nissan Dealer's asking price. Thanks etrailer.
Harold
11/2/2002
Outstanding! Thank you much. We will do this again soon!
Donald
10/31/2002
First class operation. Prompt response, good customer service in finding hard-to-get hitch. Excellent follow up. If you need a trailer hitch this is the place to buy it.
Peter
10/31/2002
I have an addiction to Convert-a-ball trailer balls because they are so versitle. My kids (grown) manage to loose the 2" balls and these fine people had replacements. I ordered them one day and they were shipped the next day. Great service.
Robert
10/31/2002
Very impressed with the ease of the web site! All parts are easy to identify and compare. The selection is very large and all the parts I needed were in stock and shipped within hours of the order.
Eric
10/29/2002
i think your sight is very friendly and easy to use.....and i really enjoyed looking at everything you have......and i will be purchasing more goods.i like your sight alot and i will tell all my friends. thank you so much
Robert
10/28/2002
Excellent description of hitch on e-trailer's web page. Easily ordered, prompt confirmation and tracking instructions. Super prompt delivery. The ability to download detailed and accurate mounting instructions prior to order gave me the confidence to place the order. Easy to install -25 minutes.
Alan
10/25/2002
every thing fits like a glove so easy my wife installed the items in 10 min. keep up the good work
John
10/25/2002
Just received my second order from etrailer.com. Quality products, fair price, and great fast service. What else can one ask for.
Nick
10/23/2002
Fabulous service! Order shipped the same day and will arrive two days later. WOW!
Randy
10/23/2002
I have ordered several products from etrailer.com's web site. The web site is easy to use and very helpful. After you identify your vehicle the site suggests all the items you need to successfully install a hitch. The products I ordered were shipped within 24 hours. I appreciate the "No Surprises" experience with etrailer.com.
Rob
10/23/2002
I was very pleased with etrailer.com. the site was easy to browse filled with excellent products at fair prices. My order was shipped in a very efficient and timely manner with confirmation e-mails and tracking. My order was placed on Monday using standard UPS ground and recieved my order by Friday. I would definately shop etrailer again and recomend it to friend in need of similar products.
Bud
10/19/2002
Very happy with your company's overall performance from the time I ordered the parts on-line all the way up to delivery; got the parts in 3 days, and installed today. Parts look and fit great. Best prices available, that I could find! Thanks! JC
JC
10/19/2002
Excellent price, fast delivery, easy installation (45 minutes for hitch and wiring). I saved sixty-five dollars off the prices I was quoted locally for a DrawTite class III hitch for my Jeep Liberty. Thank you.
Jerry
10/17/2002
Got my etrailer hitch in four days. Installed it myself this morning. I'm no wrentch and I did it in less than 30 minutes (Ford Explorer). Saved $120 over purchase w/installation at local shop. Great job etrailer! Thanks. Mark
Mark
10/16/2002
Ordered a hitch for our Mercury Mountainer on tuesday and received it friday at 5:00 pm and had it on by 5:30 pm. Service was unbelievable, THANKS!!
Barry
10/14/2002
Easy ordering, quick delivery, BEST PRICES and easy installation!! What more could you ask for?
Brian
10/14/2002
shipped next day. arrived day after that. was exactly as described. very good service. very good product. saved about $200 by doing things this way.
David
10/14/2002
Received the hitch last night and installed it. Great price, easy install and simple ordering process. Thank you, Dan
Dan
10/10/2002
Good prices, quick service.
Don
10/10/2002
Dealership said hitch recepticle was a special order item, would cost $260 and would take 1-2 weeks to get in. etrailer had the recepticle, draw bar and wiring harness delivered to my door in 4 days for $160, and that included the shipping costs. The recepticle fit like a glove and was a one man job that took about 30 minutes.
Michael
10/6/2002
Some how I think my experience is different than most. Since I was shopping for a front receiver hitch on-line, I didn't have as many choices from which to shop. But you folks had it, and at a price with shipping that was less than other's hitch alone. The different part? I had it shipped to my little brother, and he and my older brother had it installed before I could drive over! Thank you to etrailer.com and to Bruce and Jim, the best brothers around.
Eric
10/5/2002
So far the process has been incredibly easy and quick.
Peter
10/5/2002
Just wanted to send a note stating how good your service is. I saved approximately $70 compared to local purchase which in itself is a benefit. Second, I really appreciate your online data for the hitch I purchased. Your extra tips are definately a timesaver. Also, I liked the pictures showing the actual hitch I was purchasing (no other online sales website showed this information) along with photos of the actual hitch (and wiring) installation. Shipping was fast and I liked the email updates of shipping status...Thanks again for great service! Ron
Ron
10/5/2002
Awesome service and prices! I ordered a custom hitch for my Buick on 9/23/02, received it on 10/3/02 (as scheduled) and installed it on 10/4/02. It fit perfect and was easy to install, especially for a class II hitch on a car (eight bolts off and eight bolts on, that simple). etrailer.com kept me informed of my order status by e-mail every step of the way. Fifteen minutes after I placed the order they confirmed the order by e-mail. Six hours later they e-mailed me again with the status and availability of my order and then a few days later they informed me by e-mail that the order was shipped and gave me the UPS tracking number and how to track the order. It was simple and it arrived on the date as scheduled. I had previously mentioned their great prices because before placing my order, I checked other web sites. The same hitch (model # and Mfg.) were actually more than double of what I paid for it at etrailer.com. Kind of scary to know that there are so many companies out there ripping people off. Thanks again to etrailer.com for their outstanding service. Ken
Ken
10/4/2002
I can't be more pleased with how quickly my order shipped, not to mention this is the only place I could find what I was looking for. I'll definetely use them again when I have a need. Mike
Mike
10/4/2002
Thanks, everything was great.
Kurt
10/1/2002
Appreciate your fast, accurate service. I got what I wanted, when I wanted it, and at the best price I had found. I ordered late Thursday and it was on my porch Monday.
Marvin
10/1/2002
I have ordered hitch parts twice. Both times the shipping has been very fast, and the product excellent. Very fairly priced and good information.
Jim
9/27/2002
Thank you for the quick response, I will be sure to recommend your company to others. Rhonda
Rhonda
9/27/2002
Your Awesome!!! Thanks a Million! Have a Great Day! I will be bragging about your company to everyone I know!!! thx, matthew
Matthew
9/25/2002
I ordered a hidden hitch round tube hitch (model 70647) for my 2000 Ford Explorer Sport. Very easy to install and looks excellent. It did require minor bending of the spare tire bracket since I have 16" wheels, which at first seemed difficult to bend. I called etrailer customer support and they recommended using a hammer. I used a 4 lb metal hammer (sledge) and the bracket bent forward 1/2" as required. It worked out well. It's the best looking hitch for the Ford Explorer I've seen! I also bought a hidden hitch 3 bike rack (51903), locking knobs (51927), locking hitch pin, and 4 pin wiring harness. Everything arrived on time and in perfect condition. Etrailer's prices including shipping were the lowest I could find online. I am very happy!
John
9/23/2002
I found etrailer excellent for price and service. You can't beat etrailer. I will continue buying from them. On a scale of 1-5, I would give etrailer 5-stars. Keep up the excellent work etrailer. Looking foward to doing more business with you. Thank you Patrick
Patrick
9/23/2002
I just wanted to tell you I was very pleased with the speedy delivery and the excellent quality and fit of the hitch. It was very well engineered. John
John
9/22/2002
I recently ordered a trailer hitch. Got it today. What service you guys have by the way. Told a friend today about you guys. I have a Montero Sport XS 2001, I installed the trailer hitch, fits like a glove…
Marlon
9/20/2002
I just bought a trailer hitch from you for my QX4. Installation was easy and the price was right so you have a very satisfied customer for life.
David
9/19/2002
Thanks for the great service Joe
Joe
9/19/2002
I was very pleased when placing the ordering. The sales person was great and all my questions were answered. I feel that when I recieve my order I will be able to truly say that I recieved a product that I could install without any problems....
Chris
9/18/2002
Nothing was missing from my order and everything was delivered within a week. It took about 40 minutes to install. I'm very pleased with the out come.
Steven
9/18/2002
I was a bit apprehensive about buying a hitch online, with some company I have never heard of. But you guys were cheaper and I used to install hitches so I figured I would just go ahead. It has been a great experience. I especially like the email notifications of status at every point along the way.
Derrek
9/16/2002
Thanks for your quick response and fine CUSTOMER SERVICE!!
James
9/16/2002
I installed my trailer hitch this weekend and wanted to let you know what a great experience it was to have everything go perfectly. I was very impressed with e-trailer's product information, ordering process, order tracking process, e-mail communications, as well as the product and installation documentation. I had the hitch and wiring installed on my Dodge Caravan in 2 hours and I wasn't pushing it. I will definitely be recommending e-trailer to others! Bruce
Bruce
9/15/2002
I would like to say that you did a great job on delivery the hitch and bike rack. The equipment was exactly as in the literature and fit very well on our van. It arrived right on schedule so we could enjoy our cub scout bike wekend. Thanks, Greg
Greg
9/15/2002
We got the order this past Friday. The order was perfect and so was the timing! Thanks for your speedy delivery.
Harry
9/15/2002
Excellent transaction. Product, shipping and all related corrospondance exceeded my expectations!!! Highly recommend etrailer.com
Harry
9/14/2002
...I'm very happy with my order. I would do business with you again and will speak favorably about you to my friends. Thanks. Doug
Doug
9/13/2002
Great service, custom wiring kit was just what I needed. Item received in just a couple of days. Thanks
Eddie
9/12/2002
E-Trailer was fast and an easy way to shop for items. The shipping was fast and an overall great experience. THANK YOU E-TRAILER!!!
Roger
9/12/2002
i bought your hitch last year for our 97 wrangler and the installation was sooo easy. your instructions were great and your price was unbeatable, even with shipping. just wanted to say thanks!!
Vicki
9/9/2002
Shipping was very fast and easy to track. Product was exactly what I wanted. I appreciated the way it was packed for shipping. When i got box, it was open and i figured half the order was gone, but to my relief, you had taped everything securely and it all arrived. I will most definitely use you again. Darell
Darell
9/7/2002
Easy service to use, shipped in a timely manner and delivered in good condition - overall a very good experience. I would recommend etrailer to anyone and would definitely use them again.
Scott
9/6/2002
Great prices and fast shipment!! Etrailer was at least $100 less than any supplier in my area.
Marc
9/5/2002
I shopped by phone and on the internet to find the hitch I was looking for. No one could come close to the price they had and they shipped it out very quickly. I will definitely use this site again if the need arises.
Lloyd
9/4/2002
Great product and pricing. Communication was excellent via email. Would definitely do business with again.
Jeffery
9/3/2002
First time I used your "store". Outstanding service, quick and responsive. I sent an inquiry from an alternate email address and you did not skip a beat. Great tracking system. I am impressed.
Marc
8/28/2002
That sure is a nice trailer hitch, & was easy to put on & looks nice. Thanks Myron
Myron
8/27/2002
if anyone asks about trailer parts, etc., you guys have my recommendation. Good prices, great service and excellent post-sale support. Thanks again. Kevin
Kevin
8/23/2002
What a great transaction! I saved $70, and everything went just the way you said it would! thanks again I would recommended etrailer to anyone!
Peter
8/22/2002
Im looking forward to the trip across the country we are taking. The hitch will come in handy! Your website was excellent to work with, very helpful and easy customization for my Subaru Wagon. Thanks again! -matt
Matt
8/21/2002
I wanted to let you know that my hitch was delivered on the 16th as you stated & as the tracking report declared. E- Trailer is fantastic! Thanks, Frank
Frank
8/20/2002
Wow! You guys have this whole ordering thing down to a science!
Steve
8/17/2002
I received my order yesterday and installed it last night. The application was as easy as you said it would be. I manage a major Distribution Center for a national warehousing company and I know what service means. Your service is outstanding.
Jeff
8/16/2002
the service was excellent. i was in contact with etrailer.com everyday by email. i ordered a hitch on monday night and received it wednesday afternoon. i definitely recommend. Justin
Justin
8/15/2002
I was very pleased with all aspects of my purchase through etrailer. The web site made selecting the items I needed easy. Having pictures of the hitches and having links to the lighting kit made me feel more confident in my selection. Correspondence of when the item was processed and when it was shipped helped me folow the progress and expected delivery. Delivery was very prompt. Assembly instructions of hitch and lighting kit where very easy to follow. I completed installation, including lighting, within 2 hours. Thanks etrailer. Tom
Tom
8/15/2002
I got my hitch really quickly and in good shape. I just put it on and it took about 15 min. Fit was perfect and the quality looks great. Thanks for the great service, hope to do buisness with you again. Gary
Gary
8/10/2002
I ordered a custom fit trailer hitch (receiver). It was here before I knew it. and it wasn't even in stock when I ordered it. These guys are AWESOME!!! I wish there were more companies like etrailer.com doing business on the internet. Keep it up!
Michael
8/10/2002
Thanks for prompt service. Can't wait to get my hitch carrier for '01 Tahoe. Very fast turnaround after I placed my order online and I was emailed about my shipment.
Andrew
8/9/2002
Great service I can't believe my order is here already. I'll recommend you to everyone I know. Please pass this on to the people who shipped my order. Great job!!!!!!!!!!!!
Jim
8/9/2002
just got my second hitch from e-trailer. and like the first one the hitch and accesories were complete and fit exactly as described. very high quality and easy installation. thanks jim:}
Jim
8/9/2002
Your service is exceptional! I ordered the hitch, wiring kit and hitch ball (everything I needed) from your website on Wednesday and it was at my door Thursday! Installation of the hitch on my '99 Taurus took just a couple of hours - including the wiring harness. Everything fit perfect and the instructions were easy to follow. You (etrailer) really made it easy to get going - towing. I'm glad I found you on the internet. Thanks, John
John
8/8/2002
I just ordered a class three hitch for my 1998 Dodge. I was very impressed with how fast it showed up on my door step. My friend and I mounted it perfectly. This hitch fit perfect. My other friend has the same truck I have, and he had do three times the work to get his mounted. My e-trailer hitch looks better and mounts better than any other I've seen. I also saved $94.00 dollars going through you folks. Thank you e-trailer, I will be recommending you all over Vermont !
Keith
8/8/2002
The hitch arrived in a timely fashion. It was very nice and extremely easy to install. It fit like a glove and within an hour I was on the road. The best part was that I paid half the price, including freight, of the hitch I was quoted at my vehicle dealership. Thanks etrailer.com Sincerely, Randy
Randy
8/8/2002
Price was very competitive and it shipped when they said it would. Customer service was also very helpful.
Kevin
8/7/2002
My purchase was for a 2001 Suzuki XL-7 trailer hitch and wiring. I had checked with two different Suzuki dealerships and two independent hitch providers (a local shop and U-Haul). In all cases the hitch alone was nearly double that of eTrailer's price. In all cases the installation charge for the wiring and hitch was equal to or greater than the total price of the parts. In U-Haul's case, the only hitch they would supply was the Class I (the vehicle has a 3000# towing capacity, in makes no sense to put a #1000 hitch on it!) The Suzuki dealers were advising customers to go to the U-Haul hitch centers. The closest I came to getting a hitch (no receiver or wiring harness) installed was $300. It took me about an hour to do the wiring and install the hitch myself, and I spent less than $200 for all of it! Easy to use website, lots of choices and simple check-out. Good customer service, fast shipping and excellent products. It just doesn't get any better than that.
Mark
8/7/2002
Just had to say that your hitch installed perfectly!! Works great!!! Thank you. Rich
Rich
8/4/2002
The service I have gotten for your order desk is excellent thankyou for the service Grey B gave as my hitch was backordered and I needed one for my Holidays he made it happen by offering me a substitute. It was a pleasure doing business with Etrailer. Thanks again Jim From your Canadian Neighbor
James
8/3/2002
The product is superb and the installation is simple. What more could one ask for?
Jack
8/2/2002
A week before we are going on vacation and we decided that we needed extra cargo space for our Jeep Wrangler...so i hopped online and found a better price for a cargo carrier at e-trailer...but wondered if it would get here on time...it did...and everything fit wonderfully...thanks e-trailer for the prompt shipment...and ease of assembly. i would recommend you to anyone.
Chris
8/1/2002
Thank you for the quick service. Gary
Gary
7/31/2002
Very reasonable, prompt shipment. Trailer hitch installed on 2002 Toyota Highlander with little difficulty.
Champ
7/30/2002
Thanks to Etrailer for the value, speed, and service. I'll be buying for a bike rack next and you guys will be who I buy it from. Sincerely; Bill
Bill
7/29/2002
thanks for the hitch, it is in perfect condition and fit perfect thanks jimmie
Jimmie
7/29/2002
Thank you! I am so pleased you were able to come through for me. Right now I'm your best salesman and I can't stop saying enough good things about your outfit. I really appreciate your efforts. Thanks again. Mike
Mike
7/28/2002
I just installed my receiver hitch. It was very easy to do and the fit and finish was great, good quality products. I highly recommend this site. It's been a pleasure to do business with you.
Vincent
7/23/2002
I have purchased products from your company in the past and I have experienced nothing short of excellence in products, shipping time, and especially cost. Thank you for all you do.
Joe
7/22/2002
I recently purchased a Draw-tite 36195 for my Volvo 940. The installation was completed easier than I expected. The fit is perfect...Thanks for a good product at a fair price.
Jon
7/21/2002
Excellent transaction, good communications, great price and easy installation.
Jerry
7/19/2002
I've got a 2002 Land Rover Discovery with a 2" hitch. I'd already purchased a nonrefundable rear hitch Yakima bicycle rack, but I noticed that the horizontal extender was about 1" too short due to the door-mounted spare tire. The Land Rover salesman wanted to sell me a custom made bicycle rack ($$$$), but their "parts person" went against Land Rover's policy and told me about "etrailer.com". I found a 7" extender for under $50 and within three days, I had my Yakima rack mounted! Great find on my part and thanks to the Land Rover "parts person" for telling me about "etrailer.com".
Mark
7/19/2002
Got my order today, that was fast; thanks a million!
Pete
7/19/2002
Your products and service are outstanding. I found your website and on-line ordering very easy to use. My products were delivered exactly when you said they would and the product is exactly as advertised. Thanks for the great service. Rick
Rick
7/19/2002
Your service was very good and the quality was excellent. Thanks for your prompt service. Roger
Roger
7/19/2002
Very helpful in getting my hitch to me quickly. Easy to install as well.
Warren
7/19/2002
Fast service. Good product.
Jeff
7/17/2002
Just had to let you know i just finished installing a Draw-Tite hitch and wiring kit that I purchased from you last week..I was shocked..............EVERYTHING fit perfect and the wiring went in with NO problems. I do a lot of "shade tree" auto work.......from race cars to street stuff and this is one of the best and easest projects I've done in a while!!!!!!!!! Thanks, Joe
Joe
7/16/2002
I spent months looking for the best prices and shipping costs on the internet and cannot find one better than etrailer.com. I also checked the local retailers, and they cannot compete. Thanks.
Ryan
7/16/2002
I ordered a Class III hitch for my 2001 Wrangler (Hidden Hitch). Not only was it a no-hassle fit, but it was cheaper than a local purchase! Reasonable shipping cost and time. THANKS!
Richard
7/15/2002
Well, I need to add my kudos. After getting several estimates on having a class II hitch installed on my 1999 Subaru Outback, "all of them being in the $280 range" and then getting a price of $179 just for the hitch out the door, I decided to try online. When I searched for trailer hitches, your website came up first and needless to say, it was the only site I went to. I immediately found the hitch I needed and for only $89.95 plus $26.50 for shipping for a total cost of $116.45. I had my hitch within a week and it only took me an hour to install. Count me as another of your very satisfied customers. Sincerely, Robbie
Robbie
7/14/2002
Just wanted to tell you how much I appreciate your good prices and fast delivery online.
Eve
7/12/2002
I cannot believe how fast my wiring harness got here! And, if I knew it was that easy to install, I would have done that a long time ago, but I kept putting it off. It took me 5 minutes tops! Thank you for a friendly user order site.
Todd
7/11/2002
i ordered on a tuesday and recieved my order on wednesday. very fast service and much cheaper than local auto parts stores
Eric
7/10/2002
I thought the service was exceptional! I shopped around and could only find a classI hitch at the same price I bought my classIII from you. Not too mention they were going to charge me twice as much for installation and andother $100 for the wiring. I was done installing my hitch and wiring within the hour. The directions we easy to follow. I have already referred you to others. Javier
Javier
7/9/2002
Everything was easy. Order placed and paid, order shipped, received in 3 days. The receiver for my Sport Trac was correct, all loose parts were there and my neighbor and I installed it in 30 minutes, no great sweat, as I already owned a torque wrench. We did use a small garage jack to take some of the weight as we put it in place. I was happy to see that it was a known brand name receiver. If that fact is on the website, I missed it. Thanks etrailer. Mike
Mike
7/9/2002
GREAT SERVICE - thank you! Joe
Joe
7/8/2002
This is my first experience with etrailer.com and I am impressed with their attention to detail. They acknowledged my order promptly, provided me with the shipping information and have already shipped my order. This is a good online retailer.
Greg
7/7/2002
Thanks so much for the class III trailer receiver, wire harness and carrier. It was exactly as I ordered and was the easiest installation ever. Most important the PRICE was the cheapest I found anywhere. I was even amazed on how fast it arrived to my front door step. Thanks again, Dominick
Dominick
7/4/2002
Great transaction, I searched the web, and etrailer it turns out was the best site for price and ease of use. Shipping was extremely reasonable too... Thanks etrailer you saved my vacation..
Jeffrey
7/3/2002
I had no idea what a big surprise was in store for me when I found etrailer.com on the internet. I typed in "trailer hitches" in my browser's search window and out popped etrailer.com. I compared prices with other internet vendors of the same brands as etrailer.com and some lesser known brands as well. It didn't matter, etrailer.com still had them all beat. On my wife's advice, I called around to some auto parts suppliers in my area to compare their prices. To say that etrailer.com had lower prices would be the understatement of the year-heck, maybe the decade. The Draw Tite hitch available from etrailer.com cost about $80 less than the off-brand available at the parts store and the wiring harness necessary for my application cost almost 25% less than the other guy's. My total order with etrailer.com including express shipping-3 day-still cost less than my total would have been at the retail outlet in town. Not to mention the fact that I don't have to wait 10 ! days to get my order. As far as I can tell, nobody loses when they buy from etrailer.com- with the possible exception of the poor guy with the higher prices. If the opportunity arises in the future for me to purchase other hitches or related items, the first stop for me will be my computer so I can log onto etrailer.com. I know I'll get the quality, courtesy and service I deserve. And I'll get it all at a wallet-friendly price that even Scrooge could appreciate. My business is yours etrailer.com.
Kurt
7/2/2002
Thank you very much! Very easy to put on. Took me less than 45 min. (and I'm no mechanic ! ) Saved over $100 doing it myself. Thanks again.
Colin
7/1/2002
Ordering was simple; prices were cheaper then I could get locally even with paying the shipping charges. Trailer hitch and accesories were received in good condition and arrived on the scheduled delivery day.
Jerry
7/1/2002
you guys are good! and it fits perfect. I will recommend ya'll in the future
Bruce
6/30/2002
I have to say that etrailer.com exceeded my expectations. I received the hitch for my Durango promptly and it installed like a breeze. It took me literally 15 min. Please note that some lady was selling UHAUL brand, which is made by Drawtite, with a list of $185 on ebay. It was selling way more than what I paid at etrailer. Part number is exactly the same. I am very satisfied with the service that I have received.
Bobby
6/28/2002
Hi it was a pleasure doing bussiness with you it was simple and easy.
Joseph
6/27/2002
I was very impressed with the prompt service I received. I ordered my trailer parts on Saturday Morning and the items were on my front porch Monday when I got home from work. I will utilize you for all my boat trailer needs!
Todd
6/25/2002
Great customer service via email or phone!! Product was shipped as promised... and on time !! I will be back !! Thanks - Ron
Ron
6/24/2002
Absolutely painless, pleasant, problem free, way to do business. You had the right parts, installation was straight forward and arrived promptly. Thank you so much
Robert
6/21/2002
Great experience w/ etrailer.com. Delivery occured as promised. The installation was initially challenging - I strongly recommend having a small telescoping magnet tool available! The design and fit of the trailer hitch is outstanding! Everthing lines up and fits perfectly! The instructions, too, are excellent; comprehensive and detailed. I am very comfortable recommending etrailer.com to anyone interested in installing a trailer hitch. Thank you.
Paul
6/20/2002
My first order with Etrailer went very well. I was pleased with the details provided on the web site for the specific items i was purchasing…
Rene
6/20/2002
Outstanding service. Thanks for the painfree ordering of product.
John
6/19/2002
SAVED $75 ON MY PURCHASE OF $127.33 OVER BUYING IT LOCAL. ALSO THE LOCAL STORE DID NOT HAVE IT IN STOCK SO THEY WOULD HAVE ORDERED THE HITCH ANY WAY. THAT MENT I WOULD HAVE MADE 2 TRIPS TO THE STORE ONE TO ORDER THE HITCH AND 1 TO PICK IT UP AND THEY WERE GOING TO CHARGE ME THE SHIPPING. THIS WAY I NEVER LEFT MY HOME AND SAVED A LOT OF $$$$$$$$ THANKS ETRAILER.COM
Larry
6/19/2002
Great service! found exactly what i was looking for, fast shipping…
Aaron
6/18/2002
I hunted the web a lot and etrailer was the best site for price and ease of use. Shipping was good too. Thanks
Richard
6/16/2002
A great transaction
Mark
6/15/2002
Super quick delivery. Good customer service. I highly recommend
Paul
6/15/2002
I recently purchased a trailer hitch and a bike rack from you. I could not be more satisfied with the products and your service. I have searched for a couple of years for the right product at the right price and your company is the best. I just wanted to tell you that when people ask me about the hitch, I will definitely tell them to contact you. Thank you.
Tom
6/15/2002
Hi there, i ordered my hitch & wiring for my Nissan Pathfinder on 6/09/02, and it arrived on 6/13/02. I installed the hitch and wiring today 6/14/02. I want to say that your company has great service and good quality hitches.I could not believe how fast my order was shipped and how easy it was to install. I have already passed the word about etrailer.com to my friends.
Frank
6/14/2002
Class 2 hitch installed in 15 minutes!!! Perfect fit for my Camry. 4 bike rack works great and lays flat in trunk between uses. Heavy duty materials that are well designed means I won't have to buy another bike rack. They shipped fast also. I recommend etrailer.com
John
6/14/2002
Item was shipped promptly and communication was fast and effective. A pleasant experience especially after waiting 3 weeks from ...[omitted]… with no end in sight to their inability to deliver a similar hitch. Thanks etrailer.com!
Vance
6/14/2002
I think you're on top of things getting the order out in a day. Good job!!!!
Bill
6/13/2002
I just wanted to tell you how pleased I was with the performance of all of your personnel that were responsible for getting my order to me in an amazing short period of time. I am employed as a department manager for a fulfillment center for an ecomerce business so I know what is involved. I will be referring ETRAILER.COM with five stars to everyone I know who would be in need of your services. Thanks Again, Bob Liro
Bob
6/13/2002
Thank you for prompt and professional service [...] Again, thank you. You guy's at etrailer really do a great job! Gordon
Gordon
6/13/2002
I have now used this etrailer.com 3 times and I am very impressed with the service and competitive pricing. Keep up the good work!
Kurk
6/12/2002
I received an email approx. 4 hours after I ordered through the website letting me know the stock status of the items I purchased. I then received a shipment notification a day later. This notification included a direct link to the UPS tracking information for my package. Needless to say, i am very happy with my experience. I was kept informed all the way through the process. I normally have to call a vendor numerous times to get this information, which was sent to me unprompted. I only wish the people sold car parts, cause they would get all of my business. PS. I searched long and hard, and could not find a better price anywhere.
David
6/11/2002
Fast and easy to find stuff. Really like the option to check shipping charges without having to go to the CHECKOUT process Awesome, simple, fast and it works!
Robert
6/11/2002
e trailer has been terrific! There sales staff answered my questions and helped me order the correct parts. I have now placed orders over the phone and OnLine, and they both have been successful. Keep up the good work!!
Hugh
6/10/2002
The my hitch bolted on perfectly with no surprises. The bike rack I also ordered is exactly what I was looking for.There is no reason to buy a hitch anywhere else but etrailer!
Thomas
6/10/2002
Thanks for such great service! The hitch bolted right up to my Mountaineer with no problems! I really loved being able to track my package. Thanks again!
Larry
6/8/2002
best deal i could find fast shipping great fit. looks great.THANK YOU
Robert
6/8/2002
The shopping was very easy. Site very well organized. The same hitch I ordered for $ 99 from you guys was going for as much as $165 in retail stores.
Adam
6/7/2002
Very smooth transaction with prompt shipment and delivery. Would recommend to anyone looking for trailer accessories. Thanks.
J. B.
6/7/2002
eTrailer.com has the lowest prices I could find on and off the internet!!! Thus far I have received top notch cutomer service and expect it to continue. I will definitly refer eTrailer.com to both family and friends and plan on using them for all of my trailer needs. Thanks for the pleasant experience.
Chad
6/6/2002
What a smooth operation! My hitch arrived in about 7 business days. It was a perfect match on my 2002 Toyota Sienna. It took about 45 min. to install.
Charles
6/4/2002
Great product selection, good prices, prompt service and shipping. If i need another hitch or hitch product i will shop on etrailer. Thanks
Michael
6/4/2002
I received your my order on Thursday. I appreciate all of your help. Should I or any of my friends need anyhting I proudly refer them to your web site. Thanks again. Bob
Bob
6/2/2002
My order arrived promptly and was as advertised. I was very pleased, the price was right and the Email notifications on shipment were very helpful.
Bruce
6/2/2002
One great shopping experience. I looked around locally and nothing compared with the quality, price or appearance to the 4 bike folding rack and carrier I bought for my 2001 Dodge Caravan from etrailer.com. Delivery was promised in five days and even with a holiday and weekend involved, both were delivered on time
David
6/1/2002
Your company had what I needed at the cheapest price. I was notified when my order went through, was shipped, and when it will be recieved. This was the first thing Ive ever bought off of the internet and I hope that every other thing I buy is as easy as this. Thanks.
Justin
6/1/2002
I was very satified with the service provided. The product was just what was ordered and it came in a very timely manor.
David
5/31/2002
Thanks!!!! You guys are GREAT!!!! I'll come back to do more business. Jerry
Jerry
5/31/2002
Best Price Best Product Fastest Shipping Will Tell All and Will Buy From Again Thanks Lee
Lee
5/31/2002
You guys are awesome! The lowest prices AND the best service!! I received my hitch today, less than a week after I ordered it. I really appreciated being kept updated by email (order received, item in stock, item shipped). I'll definitely refer etrailer to my friends. Thanks again. Bob
Robert
5/31/2002
Very fast service. Great prices. Will buy from etrailer again.
Erin
5/30/2002
I just wanted to say that I really appreciated your excellent service and the quality of the hitch. I ordered the hitch and a few days later it showed up as promised. The installation was as easy as described as everything fit right in place. Thanks
Fred
5/27/2002
Thank you for your great service. I received my hitch and accessories today (5/20) one week after I ordered. The order was correct and complete AND the hitch was so easy to install! 45 minutes and I was COMPLETELY finished - including the wiring harness! The Hidden Hitch was designed to fit my Toyota perfectly - everything lined up - and all the parts worked the first time. Thanks again.
Tom
5/20/2002
Great product, fantastic price, fast shipping and easy installation. I told my friends about etrailer.com and I will definitely order from them again.
Billy
5/18/2002
Just wanted to let you know that my hitch for my toyota highlander arrived in two days! Im very impressed with your prices and speedy shipping as well as excellent customer service! Im suprised local hitch shops are still in business with the prices they demand. Thanks again michele
Michele
5/17/2002
This is my second order, the prices can't be beat by the local shops, and the parts arrive on schedule and fit my applications perfectly.
Anthony
5/16/2002
I was very pleased with my online ordering experience with etrailer.com. Prompt email replies were delivered to my email box indicating order confirmation number, shipping date and tracking number. I would recommend this website!
Don
5/16/2002
Fantastic! I ordered my items at 10:30pm Monday night. When it said that it could take 48 hours to process and was coming UPS Ground, I figured I would see my order sometime the middle of next week. Was I surprised when they were delivered at 1:26pm on Thursday! I am impressed! Just think, on top of great prices, they give great service! This is so rare these days. Keep up the super work.
Lawrence
5/16/2002
I was very impressed with your site. It was very easy to find what I was looking for. The price was the best around.
James
5/15/2002
We recieved our hitch thank you for being so prompt I recieved it today and it is already on and we are ready to go boating. Thank you, Ron & Brenda
Brenda
5/14/2002
I think you have excellent customer relations.. Also the price was way lower than i could find anywhere here in Vero Beach..
David
5/14/2002
Just like you promised. Shipped from warehouse quickly (mine shipped within 24 hours). Product is high quality, had all the hardware needed to mount and fit perfectly. Best price I had found on the Internet or locally (including shipping). Will recommend ETRAILER to all my friends. Thanks for a great Internet shopping experience.
David
5/14/2002
I received my order within a week. The instructions were very good and in an easy hour the hitch was on. The lighting kit was a breeze, Subaru's have a plug and in 15 minutes it was good to go. I'll be checking with e-trailer the next time I need anything like this. Thanks! Gene
Gene
5/11/2002
I received my order yesterday amd immediately installed the hitch. Everything could not have gone smooother. I am impressed with your service and your products. We will be doing business again and I will highly recommened you to any friends of mine in need of your products.
George
5/11/2002
It's so easy shopping online with etrailer. Aside from providing the actual images of the product, the descriptions and installation process helps me a lot in deciding what to get. But the most important of all is the great price. If you're looking for great deal for a towing package including electrical system for your 02 Tacoma Double Cab, this site is worth a visit.
Enrique
5/10/2002
Thank you for a easy to use web site and for quick delivery!
Michelle
5/10/2002
Thanks for your quick turnaround time with my order. I will definitely recommend your business to others...matter of fact, my dad is also looking for a trailer hitch assembly. I will direct him to your site. Thanks again, Michelle
Michelle
5/10/2002
Everything ordered arrived as advertised. Great price, easy to install and no problems! Buying on the net is the only way to go!
Ronald
5/9/2002
shipment recieved - a very positive experience. Great Job!!!!
Albert
5/8/2002
Great price and e-z to install. More than I need for less money!
Raul
5/8/2002
The parts arrived safe and sound and I might add right on time too.. Thank You for the great service
Bob
5/7/2002
I just wanted to thank you for etrailer.com being in business. I installed a receiver hitch I purchased from you people last night. It took less than 40 minutes, fit like a charm and looks great. It was a draw tight hitch for a 1998 Volvo V-70 AWD station wagon. The parts were very well made, the bag with the fasteners was complete and of good quality as well. The instructions were a little confusing but once I understood them, it fit like a well made glove. I ordered via internet from you and received the hitch within 5 days. The cost was considerably less than some of your other on-line competitors. Thanks
Leif
5/7/2002
Fantastic! Everything as described and shipment was great. Installation was simple (As described) and took less then 20 minutes. Will be back when need arises. Thank you!
Craig
5/6/2002
super fast...great products...awsome prices...couldn't do better anywhere else
Gregg
5/3/2002
I looked all over town and on the internet trying to price a hitch for my little Ford Escort. Long story short, I've now owned your hitch for about four months and would recommend your product to anyone who is looking for a great deal, great delivery time, quality product and overall great experience in dealing with you folks. Thanks.
Joe
5/3/2002
After spending hours and I do mean hours on the internet to find the right Hitch for my Infinity QX4 I came across many different web sites with very expensive Hitches from $156.00 to $245.00 I even call several Draw-Tite Dealers and they said it will cost from $356.00 to $394.00 for the Draw-Tile Hitch No.#75077 and the T-One Wiring Harness No.#18361 (that's not even including the easy installation that's a extra $36.00), after close to giving up, My best friend recommended to check out etrailer.com.:) I can't bealive my eyes $119.95 for Draw-TiTe Class III Max-Frame Receiver Hitch and $30.70 for the T-one Wiring Harness a Grand Total of $150.65. Thanks for Making My Ordering & Check Out so Easy.
Mario
5/3/2002
My order arrived yesterday, and everything was there, and it appears to be of a high quality. It's a pleasure to deal with a competent company that actually delivers what it claims. you have a new customer.
Larry
5/2/2002
Great on-line shopping site! Easily found the product I needed, after being told by a local shop than no one made the part. Order shipped very quickly. I am totally satisfied with etrailer.com and highly recommend it !
Dan
5/1/2002
What a great experience! Because I wasnt sure about what trailer parts I would need to rig up my trailer to my van, I called the 1-800 number found in the contact section of the web site. With no hold time, I was speaking to a sales person who talked me through some measurements while on the phone, and helped me get all the parts I needed.Because I was under a time restraint, he offered 2nd Day U.S. air shipping. The sales person could not have been more relaxed and knowledgable about the things I needed. I highly reccomend doing buisness with etrailer!
James
5/1/2002
These people know more than my local Dodge dealer who suggested I cut and splice my trailer wires. You had what they should have kept in stock. Thank You
Nate
5/1/2002
Prompt service. Product delivered when promised. Delivered product is as advertised. Installation instructions for the trailer hitch were complete and acurate. I would purchase from etrailer.com again.
Thomas
5/1/2002
Great product, great price and great customer service.
Carl
4/29/2002
I just wanted to thank you for the prompt service and excellent products! Everything fit and worked as described. Thanks Again, Dan
Dan
4/28/2002
This was very nice experience,ordering from your web site. The service was very prompt. I am very satisfied.
Duane
4/25/2002
WOW!!! Very fast delivery and I was able to install myself with the help of the included instructions in about an hour. The trailer hitch looks SUPER!!! Will do business again with these SUPER PEOPLE!!! thanks again, Stuart
Stuart
4/25/2002
Your sales personnel were extreemly knowledgeable and helpful. I am extreemly impressed by the constant communications that I have received regarding my order. I wish more e-businesses would follow your example.
Jim
4/24/2002
My order and adjustments to it were handled quickly and with courtesy. The price was right and the hitch, hardware and wiring harness fit without modification. Well done!
Daniel
4/23/2002
I was very impressed by the price, accuracy and speed of delivery. A+ in my book. Will always look here first for my hitch and trailer needs. Thanks etrailer.com.
Douglas
4/23/2002
I got all the items I ordered and they fit great. You guy are good to do business with.
Mike
4/23/2002
I searched the web and yellow page advertisers for a deal on a new style hitch for my new pathfinder...looked at over 50 different vendors...etrailer.com had them all beat by a mile. And to top it all off, your hub shipping center turned out to be almost in my backyard, so delivery was way ahead of the predicted date.
Robert
4/23/2002
The cheapest I was able to find a trailer hitch for my 2001 Mazda MPV was $140. That is until I came across etrailer.com. I found the exact same hitch I had been looking for - for $89. Nobody can compete with etrailer.com!
Brian
4/22/2002
thank you! Great service
Aaron
4/19/2002
Outstanding. Faster than Amazon! Great product and value.
Carl
4/17/2002
I recently purchased a trailer hitch and wiring harness from you and would like to tell you that everything that you said about the hitch and its ease of installation was right on.
Stephen
4/17/2002
Ordering was fast,easy.My products arrived very fast.I was suprised. GOOD JOB
Paul
4/13/2002
I was extreamly happy with the pricing. It came out to be less then the trailer shops in my city including the shipping!
James
4/10/2002
Etrailer is a great website for those of us who have trailering needs. From their large selections of products, their easy to navigate website to their excellent customer service, all I can say is this site should be a model for all other on-line stores!
Sean
4/9/2002
Excellent service. Received my order in 3 days.
Brad
4/6/2002
Got my Hitch today..........installed like a breeze, just as the instructions said it would! Couldn't fit any better either! Great service, products and prices! If every "E-Tailer" was this great, life would be better. Thanks etrailer, for a outstanding buying experience!!! :-)
Kevin
4/5/2002
Order received ! Excellent transaction!
William
4/3/2002
Received my order yesterday, 30 minutes later it was on with no problems, Thanks.
John
3/30/2002
I received my trailer hitch in 2-3 days and it fit perfect. etrailer.com is the greatest and the price could not be beat. Thank you.
Troy
3/29/2002
I ordered three front receiver hithces for Ford Super Duty trucks. I got 'em in seven days, and saved about $100. per hitch.
James
3/28/2002
Easy as 1-2-3 . i saved oer $100.00 by buying from etrailer.com . one night i ordred my hitch , received 4 days later installed in 2 hours. Thanks
Mike
3/26/2002
The web site was easy to use, finding a hitch for my car was no problem (Volvo S80). I ordered my hitch on a Friday it arived the folowing Monday The dealer wanted 400$ for a factory hitch. E trailer total cost hitch, wiring, and recever 160$ Total install time 2 hours. Install directions were great. I would recomend this E business to anyone James
James
3/25/2002
Excellent customer service, everything that was promised. Shipping dates exactly what you want and installation time less than recommended time. A defininte customer oriented business
David
3/21/2002
I'm a repeat customer, so that should say a lot. Customer service and follow-up is top priority to me.
Vic
3/21/2002
Ordered weight distribution kit & hitch,Great price on product, was told a 7-10 days got it in four days. great service.
Michael
3/19/2002
I was really surprized at how fast I recieved my order.Everything was complete and simple to put on.I got a trailer hitch and it is prefect! I wanted everything on my new 2002 Dodge to be right and I could not get this hitch in stores yet.But I had no problem with etrailer.com.THANKS A LOT
Rev. Troy
3/16/2002
I received my cargo carrier today. I ordered the 52018 and I just put it together and put it on my 1996 Land Rover Discovery. I must say, the fit and finish is AWESOME! I slid it into the trailer hitch receiver and then stood on the center beam and the carrier acted as if I weren't there. I can now take my family of five to Florida in our new Land Rover and carry all of our luggage and SCUBA gear. Thanks for the great product at a great price and with great service.
Gary
3/14/2002
I just received my draw-tite hitch today and I would like to say I am very pleased with the product and your company. Everything went as it should, a refreshing change from the norm. Again, thank you for your service!
Jay
3/14/2002
Thanks! I installed it today. Went in like a charm! Thanks, Andy
Andy
3/9/2002
Ordered the class III Hidden hitch for my 99 Ford 4X4 Super Cab Ranger...had it installed within 45 minutes. It took longer to lower/raise my spare tire than put the hitch on. Etrailer's price was very good and I had it 4 days after ordering. Will definately order from them again. The web page specs/instructions are great. Thanx etrailer.
Jerry
3/9/2002
Let me tell you! Exasperation is what I expected with this hitch! Everything would go wrong and be wrong. "Oh" what a surprise I got! Perfect! All the way from ordering, shipment, pleasant response of shipment, and "piece of cake" installation! I am pleased to say the least! You guys and gals are great! You actually DO your homework. Thank you for a wonderful experience! Leonard
Leonard
3/9/2002
I have made a few purchases and wanted to say that I'm thrilled with your service, prices, and the timely manner in which my order arrives. But most of all with the willingness of your team to offer any help with which I may need. It's because of this that I say a sincere Thank you to all of your team! I will definitely recommend this business to others, and the way business is conducted here, I will continue to shop here again in the future. I wish all a great success........ Kevin
Kevin
3/8/2002
Great price and quick delivery.
Ray
3/8/2002
I had ordered the Activator ll brake control. I was very pleased with the service and timely manner that the product was processed and delivered to our home. I will be recommending your services to other people. If we would need anything in the future, we will surely buy from you. Thank you, Dennis
Dennis
3/7/2002
etrailer was one of the first sites I found on the internet when looking for a hitch. I at first thought the price was OK, but when I looked at other sites to compare (they were much higher), I came right back to etrailer. Nothing else I saw came close to price, not even ebay. It only took 5 calendar days to get the hitch. You guys are top notch in my book.
Todd
3/7/2002
I bought class III hitch for my 98 MPV. If you are looking for the lowest price, this is the place. Installation is well documented in the enclosed instruction. The delivery was quick and communication regarding order status and tracking was in timely fashion. I'd recommend my friends to shop here for their towing needs.
Yiwen
3/4/2002
This is the way net-shopping should be! I had prompt and helpful email advise before my purchase, great email followup with shipping and tracking information, on-time delivery, and I'm very happy with the product.
Roger
3/3/2002
OUTSTANDING CUSTOMER SERVICE. I must have called six times in two days with different questions. All my questions were curtiously and professionally answered. They made sure that I did not buy anything I did not need. I look forward to dealing with etrailer for ALL my towing needs. Thanks Guys!!
Juan
2/28/2002
Fast, accurate, good price. I will order from here again.
Andy
2/26/2002
The hitch for my 2001 Impala bolted up great. Made a nice concealed unit.
Kenneth
2/26/2002
Very positive experience overall. I went with the Class III Hidden Hitch for my 2002 Toyota Sienna. The hitch cost and the shipping were reasonably priced. Order tracking was well communicated and shipment was very quick. The hitch was a perfect fit and only took about 15 minutes to install. It's nearly invisible the way it tucks up under the bumper. Five stars.
Mitch
2/25/2002
Great Service. For what I paid for my hitch, lighting kit, locks, ball mount and ball, I would have paid just for the same class hitch alone at another auto store. Customer support is excellent as well.
Carmine
2/20/2002
#1 Lowest price I could find on the net #2 Shipped same day #3 Excellent courteous customer service #4 Efficient shipment tracking #5 User-friendly web site #6 Reasonable shipping rates I'd be scared to buy anywhere else. This type of service is rare these days. Excellent job etrailer.com staff!! I'll be back and I'll bring my friends along. Jim
Jim
2/20/2002
they were awesome and 100 dollars cheaper than local retail nice company thanks
Rich
2/20/2002
I am very happy with etrailer.com as I just finished installing my own hitch tonight after getting it via UPS today. I saved so much money it is crazy! The hitch is a PERFECT fit and came rather quickly. :)
Jerry
2/18/2002
I bought a hidden hitch tube style receiver for my 2000 Expedition for $40 less than I could find it anywhere else, including local shops (before tax). I choose regular shipping and it still arrived in two days. I am very pleased and will defenitely shop here again.
Eric
2/16/2002
Your web site is user friendly and uncomplicated. I knew the type hitch and accessories I wanted, and ordering the items was easy using your web site. I received my order within 7 days, and took about 2 hours from start to finish to complete the installation and clean-up. I have recommended your web site to several friends and business associates. Thanks for making this so easy!!!
Sterling
2/16/2002
Your internet site is very well organized and easy to use...My order was shipped very promptly and included everything I ordered...All in all this was a simple procedure for what can be a complicated order. I would use your company again or recommend you to others. Your selection was broad and your prices fair.
Robert
2/12/2002
Thank you very much for your help...The hitch in question fit like a glove.
Jose
2/5/2002
Good notification procedures and so far. Good service.
David
2/4/2002
I wanted to let you know that I received and installed the hitch and wiring on my 2001 Tacoma Double Cab. The Hidden Hitch receiver bolts right on and the T-One wiring connectors were a breeze. I highly recommend the ModuLite adapter to isolate the vehicles wiring from the trailer. Thank you to your customer service people for giving me the information I needed in selecting the proper wiring equipment.
Jay
2/4/2002
I was very pleased with the information presented, which allowed me to find several options for trailer hitches for my Toyota Sienna. The prices were quite a bit below the prices I was quoted locally...I would definitely shop here again.
Mike
2/4/2002
This is a great company to deal with. Super fast service and great products.. Called the company on Jan 30 (1pm) and talked to Product Information about a Actvator III Brake Control.. My main interest was to get the Controller as soon as possible as I was planning a trip on Feb 4th... Was told by the Product Information Employee that She could get it to me in 2 days (UPS ground).. I recieved the Activator III at 9:45AM on the 1st of Feb (less than 48 hrs...). You can't be any better then that... Thanks to a Great Company for a great product when I needed it.
Gale
2/1/2002
I can't believe how smoothly the whole process went! Your Web page helped me select the hitch. It gave me all the information I needed to make me comfortable that I was ordering the right one. The price was easily 30% less than I'd seen anywhere else. The ordering system was easy to use. I received e-mail updates all along the way. The hitch arrived within five days (including the weekend). It was exactly as ordered. I installed it in under 30 minutes with just the help of my 12 year old son. And it works and looks great! This has been the slickest web-based purchase I ever made. Kudos to etrailer.com for having a fantastic web site and a great backroom team.
Jim
1/31/2002
GREAT transaction!!!! The product was delivered on time no hassels!! The tracting sysem was easy to use .
Richard
1/31/2002
I got my hitch from these guys and it was the best service you could get. Up to the minute shipping details. Very good company. Keep up the good work.
Brian
1/30/2002
Service as it should be. The order was taken and I was informed of the progress at every step of the way. The product arrived as promised and ahead of time. Everything is there and I will install as I planned. Very good recommendation from this corner etrailer - Thanks a lot !
Fred
1/30/2002
Received my trailer hitch today. Installed it in 20 min.with no problems. Thank you very much.
Charlie
1/28/2002
Received my Hidden Hitch for my Expedition. Had it installed in about 30 minutes with no help. Thanks for making it easy.
Jim
1/23/2002
thanks for the fast service.
Rob
1/23/2002
Great kit from Hidden Hitch…this worked perfect. Recived email confirmations at several steps. Shipped very fast.
Marty
1/20/2002
Great equipment, fit, and looks great on the vehicle. Good price, quick shipping and easy transaction. Would definitely buy from again.
Brett
1/17/2002
In comparing local retailers and internet vendors E-Trailer had the best price for my hitch. I also had questions on the wiring and they were quick to provide me with answers. thanks much for the very quick, complete, and intelligent responses to my inquiries. The photo of the electrical connection that you added took care of my question 100% as it was an exact match when I compared it to the wiring under my vehicle. I have placed an order for a hitch and wiring. Your price for the Draw-Tite hitch was about the best I could find either through local retailers or on the Web, your Web Site was very good... and your personal service was excellant. I have found that customer service is lacking from many companies doing business on the web - yours is an exception.
Alan
1/16/2002
Hi, just received my order; the grease caps fit perfectly. Good price, great service, thanks!
Bruce
1/15/2002
After calling a few places locally and getting high prices and telling me I would have to wait 4 to 6 weeks for my special order hitch I decided I would see what was on the net after sorting through a few sites came across yours it was very easy to use the prices were great the delivery sooner than I thought and I just installed it myself yesterday all the correct hardware was there and the instructions were easy to follow I could not be happier with your bussiness in fact I will be ordering another one for my wifes forester in the near future thanks for your prompt service
Richard
1/4/2002
I was going to go the repair shop (that I take my volvo to) to have the hitch installed, but today I said that will take a week, and let me see what it takes to do this myself. And I did it. Boy that was easy (about 30 minutes). Thanks
John
12/30/2001
I got my replacement MDX system and installed it today. All went perfectly and fits wonderfully.
Tony
12/29/2001
It was great experience. your web site was very easy to get around, customer service was very friendly and helpfull, ordering was easy and T.J.in the shipping department was very helpfull, and it took 4 days for me to get my things. for the futur if I need any trailer part I will use Etrailer.com.
Elie
12/25/2001
I have a fair amount of experience ordering products over the internet, and I would say your web site is one of the best I have used. It is far and away the best relative to your competitors for towing products. It is designed well, allowing you to get to the exact stuff you want with no unnecessary steps or clutter. Additionally, I really like the information presented when you get to the correct hitch selection for your vehicle - Detailed Info, Drawbar Number, and Difficulty Level. While I don't expect that I will need any more towing products in the near future, when I do you can rest assured you will get my business again. Good Job!
Eric
12/22/2001
SUCCESS, Thanks again! …It fits perfect.
Phil
12/22/2001
Great experience, great price, shipped that day! Got email notifications when they recieved my order, telling me it was in stock and that it shipped. I would recommend them to everyone! I order my shipment on a friday and received it the following Wednesday, thats is fantastic. The process could not have been smoother, from finding information to ordering to receiving, all at 40% below the nearest competition's price and that even includes shipping. Thanks Again!!
Derick
12/20/2001
This is my second time to order from etrailer. I find their prices very competitive and their communications rapid, responsive, and informative. Each order arrived quickly and completely. The service has been A+++.
Leon
12/20/2001
Terrific service!
Mary
12/18/2001
Very fast shipping. Ordered on a Sunday, shipped Monday, received Thursday! Doesn't get any better than this!
William
12/18/2001
A "regular" internet shopper, I found buying from "etrailer" as convenient and easy as any site I've used. Not only that, but the prices were more than competitive and delivery was extremely prompt at a busy time of the year.
Clyde
12/13/2001
I received it yesterday. What can I say? Your quick and the product arrived in excelent shape. Too bad my car hasn't arrived yet, scheduled for production on 12-31-01, Thanks again, Tom
Tom
12/12/2001
We just got back from our camping trip in the Florida Keys - your equipment worked without a hitch (sorry, couldn't resist the pun).
Steve
12/1/2001
The best damn hitch source on the web. Fantastic website, with tracking links, reasonable shipping rates, serve yourself hitch finder, etc. Best price anywhere, I can't tell you how happy I am with etrailer. If only all internet companies worked like this one, itrade would replace going shopping in town.
Matt
11/29/2001
I would just like to take a minute congratulating your company a some of the best e-service I have ever recieved. You answered all of my questions, and my package arrived fast and promptly! Thanks once again and keep up the great work! Todd
Todd
11/29/2001
Just wanted to say that I enjoyed my buying experience at E-trailer.com and thank you for the excellent response to my questions and help. I will be back for more and I will let my friends know . Thanks for the great products! George
George
11/23/2001
Thanks for the prompt service!
Dick
11/13/2001
Thanks for the prompt service!
Donald
11/2/2001
Just a note to say thanks for the fast service. Ordered Sunday night, arrived Tuesday pm. Installed this weekend. Installation is always a challenge but clear directions provided. I appreciate the web site, couldn't have been simpler or more intuitive to order. You folks know your stuff Kind Regards, Bill
Bill
10/15/2001
Great product -- excellent service. Thank you
Chester
10/5/2001
Thanks for your great service and I'll spread the word! Jim
Jim
9/28/2001
Just wanted to thank you for your great service and easy to use website. My items arrived as ordered and I plan to install them shortly. Thanks again! Mark
Mark
9/24/2001
Received hitch and was very pleased in the quality and the easy of installtion. It was a pleasure doing business with you. Thank You Graham
Graham
9/22/2001
Hitch arrived today via UPS and with the help of my 4 yr old daughter we had installed in 10 minutes. The ducks are gonna get it now. Thanks Scott
Scott
9/21/2001
I received the package four days ahead of schedule, everything fits good, instructions clear, thanks ! God bless America !
Case
9/11/2001
I received my rack today. I can't believe the fast service. Very impressive. Thanks! Brian
Brian
9/5/2001
Recieved order , I appreciate all your assistance,it has been a pleasure doing buisness with e trailer. Thanks John
James
8/29/2001
Recieved order , I appreciate all your assistance,it has been a pleasure doing buisness with e trailer. Thanks John
John
8/29/2001
Thank you for your prompt service. I am very happy with my order.The hitch was a perfect fit. I am already planning my next order from you. Stacy
Stacey
8/29/2001
My trailer hitch for my Toyota Camry arrived yesterday and I installed it today. I road tested it with the trailer and it works great! Thanks for your speedy service.
Bill
8/23/2001
Just to let you know I was very satisfied with my orders for a hitch, wiring harness, bike rack and extension. I have a 1995 Dodge Ram van and some of the parts are hard to get elsewhere. I received all my orders proptly and will recommend you to others. The pricing can't be beat. Thank you. Sincerely, Frank
Frank
8/15/2001
I would like to thank you for your customer support. I looked for this hitch at a local dealer and the prices was double your cost. I also wanted to buy it from a local dealer because I have someone to talk to, but now that I have used your web site to order this part I am so happy. When I got the email with the tracking information I could see where my pack was with just a few clicks of the mouse. Thank you and I do like your customer service.
Larry
8/15/2001
Thanks again. My order arrived yesterday. I appreciate your rapid service. Sincerely, John
John
8/10/2001
I would just like to take a moment to let you know that I just received fabulous assistance. Before contacting etrailer.com, I had dealt with a couple different catalog companies. They were not able to help me identify which products I needed, nor did they have the suggested products in stock. I was getting a little frustrated, to say the least. Once I checked you web site, I needed to call to clarify a few points, and {you were} very helpful, courteous, and professional! Thank you so much for clearing up the confusion and helping me to get the products needed so I can get to my camping destination! Sincerely, Jim
Jim
8/4/2001
Thanks for your prompt delivery. I received my purchase today. I was a pleasure doing business with your organization. David
David
8/3/2001
First off I would just like to express my gratitude to you and etrailer.com for the great service I received from beginning to end...Again, thank you for the top notch service, Sincerely yours, Sean
Sean
8/3/2001
Thanks for your fast service. I have received the hitch this morning and will be install it tonight and get a hitch cover for it. Thank you for your excellent service.
Jasopin
8/1/2001
I just wanted to let you know that I appreciate the email with the tracking link. It is a pleasure to deal with people and an organization that work so promptly and keep thier clients so well informed about thier order status. Thanks, Tim
Tim
7/31/2001
I got it! It is on the Honda! The trailer hooked up to it! Way Happy! Thanks A Million! Molly
Molly
7/25/2001
I would like to commend you on your service! I placed my order on Friday morning, and today, Monday, when I got home from work it was sitting on my door step. I have ordered from online stores in the past and have frequently been let down by their service. Yours is by far, the best I have recieved. Thank you. Kory
Kory
7/23/2001
I received the hitch for my 2001 Rav-4, and it fit beautifully! Thanks for a great product at a reasonable price.
Gary
7/2/2001
Recieved Hitch today, bolted up easy as can be. Thanks, Jordan
Jordan
7/2/2001
I ordered a trailer hitch from you on 06/22 @ 16:10:42, code 70777, product Hidden Hitch Class III Round Tube Receiver. It was delivered on 06/28 at 19:00:00(or there abouts). It took about 35 minutes to install, it looks good, works well, and was very easy to install, had to have my wife help me (now I owe her). Can't say enough good about your service and this hitch. Thank you, Guy
Guy
6/28/2001
I have been very pleased with my order and your customer service. When I get ready to put a hitch on our Pathfinder, I will definitely place an order with etrailer. Thanks again.
Doug
6/22/2001
You have ensured that we are customers for life, due to your helpfullnes and immediate response to our problems. Respectfully, Deborah
Deborah
6/16/2001
Thank you for the shipment. I received it in great condition and have already installed on my vehicle. Everything worked out great. Thanks again Earl
Earl
6/13/2001
I would just like to say keep up the good work on providing the best prices for the products people need. I have spent countless hours on the internet and in catalogs trying to find the weight distribution system that I needed at the right price. I am truly glad that I found your sight. Thanks, Danny
Danny
6/10/2001
just a note to say the hitch arrived yesterday. Thank you for the fast shipment. I am sure we will do business again. regards, mike
Mike
6/7/2001
Thank You - Everything was where it was supposed to be - Great Service!
Mike
5/17/2001
I have received the order and although I have not installed it yet it looks great. Thanks for the great service. David
David
5/10/2001
Received the trailer hitch Thursday. Thanks for the tracking e-mail. The hitch was great. I got so excited about only needing a few tools I went right to work on installing it. 30 Minutes ! ! ! That's it ! I will refer your company to others when they are looking for trailering needs. Pete
Pete
5/4/2001
Thanks for the good service and product. 1/2 Hour under the van and we were off and running.
Christopher
4/30/2001
Got it today, Looks good--THANKS Charles
Charles
4/24/2001
I placed an order and was impressed with how fast I received it. Also high quality products. Keep up the good work. Kevin
Kevin
4/18/2001
My order was delivered on Monday. I installed my trailer hitch today and everything went well. I am very pleased with everything. I will recommend you to my friends. Thank you.
Tom
4/7/2001
I will recommend etrailer to my friends. Mario
Mario
4/4/2001
I just wanted to thank you very much for your service. I thought the web site was great - very informative and easy to use. I also thought that the customer service was superb! I am very excited to finally be having a hitch on my V-8 Durango! Thanks again for everything. Penny
Penny
4/4/2001
I received my Hidden Hitch and now its installed. Since you have such great service and great prices, I thought I'd ask if you could get a hitch bike rack at a similar low cost. I'm looking for a hitch mounted bike rack that will hold 5 (five) bikes. Thank you. -Michael
Michael
4/3/2001
Got the hitch today. Thanks for the quick shipment! Mark
Mark
3/28/2001
Thank You for fast closing of our transaction. It was a pure pleasure to shop at E-TRAILER . Thanks again - Andy
Andy
3/26/2001
Thanks for the great service and fine products. I received my order on the 3rd business after placing it and that was w/ the standard ground shipping. The hitch went on just great and looks good also. It sure is substantial and heavy duty. I am not quite done w/all of the wiring but I am sure everything will work just fine. Thanks again for the break control directions. Certainly I will recommend your company to anyone I know looking for these type of products. Larry
Larry
3/25/2001
I just received the trailer hitch for my 97 Honda Accord SE.. After looking over the instruction sheet.. I started installing the sport frame hitch.. This job took me a whole 15 minutes to do... WOW.. Love using your products.. In the future i will be sending all my friends and other businesses to place orders... Not only was this job easy... But SAVED me over 150.00 dollars, plus installation costs.. Again thanks... E-trailer ... Yours.. Jim
Jim
3/20/2001
I just recently ordered and received a trailer hitch etc from ya'll for my new Corvette to haul a small trailer. To say that the installation was "easy" is putting it mildly. I followed the instructions, step by step, and in a jiffy has a tailor made hitch on the car. I just wanted to take the time to say Thank You ! Sincerely, Homer.
Homer
3/17/2001
Just wanted you to know i am extreamly happy with the trailer hitch. It went on easy in about 1/2 an hour with a broken thumb. I would do business with you again when the time comes. Thanks. Jef
Jef
2/22/2001
This was my first net transaction. You made it SO easy.THANKS, alot. Bob
Nell
2/15/2001
Greg, Thank you for the prompt serivce concerning every aspect of our deal. Excellent communication, delivery and product. I have already installed the hitch and nothing could have been any easier. Thank you for your professionalism and I just wish everyone had etrailer's ethics of salesmanship. Thanks, John
John
1/26/2001
Just a quick thank you for offering great customer service and excellent products at etrailer.com. I recently recieved a trailer hitch for Christmas, and it was the wrong one. When I took it back to the locat parts house where is was purchased, I was told that the correct hitch for my 1999 Chevy Silverado would cost $179.00, after hastily getting a refund, I visited your website. I found the same-rated hitch for $99.95. Nervously, I entered my charge card number. Later in the week, I called to see the progress of my order, and was surprised to see that it had already shipped, and would be here in a few days. Sure enough the hitch arrived and the gentleman that had helped me on the phone had even called to see that the hitch had arrived. I installed the hitch in 1/2 hour, and it turned to be better bulit and a much better fit for my truck than the hitch produced by Valley, which consisted of a square steel tube that would mount under my bumper, by way of the frame. the Hidden Hitch actually contours around my spare, and ties into my bumper. An all around better product and better service, and did I mention $70.00 less. The only suggestion I can make is to integrate a UPS tracking system into your website so that your customers can confirm and see when their merchandise might arrive without calling.
Jason
1/12/2001
See all comments >